>>Live from San Diego, California It's the Q covering Koopa and Cloud Native Cot brought to you by Red Cloud, Native Computing Pounding and its ecosystem March. >>Welcome back to the Cube here at Q. Khan Club native Khan, 2019 in San Diego, California Instrumental in my co host is Jon Cryer and first of all, happy to welcome back to the program. Diane Mueller, who is the technical of the tech lead of cloud native technology. I'm sorry. I'm getting the wrong That's director of community development Red Hat, because renew. Goodbye is the technical lead of cognitive technologies at in video game to the end of day one. I've got three days. I gotta make sure >>you get a little more Red Bull in the conversation. >>All right, well, there's definitely a lot of energy. Most people we don't even need Red Bull here because we're a day one. But Diane, we're going to start a day zero. So, you know, you know, you've got a good group of community of geeks when they're like Oh, yeah, let me fly in a day early and do like 1/2 day or full day of deep dives. There So the Red Hat team decided to bring everybody on a boat, I guess. >>Yeah. So, um, open ships Commons gathering for this coup con we hosted at on the inspiration Hornblower. We had about 560 people on a boat. I promised them that it wouldn't leave the dock, but we deal still have a little bit of that weight going on every time one of the big military boats came by. And so people were like a little, you know, by the end of the day, but from 8 a.m. in the morning till 8 p.m. In the evening, we just gathered had some amazing deep dives. There was unbelievable conversations onstage offstage on we had, ah, wonderful conversation with some of the new Dev ops folks that have just come on board. That's a metaphor for navigation and Coop gone. And and for events, you know, Andrew Cliche for John Willis, the inevitable Crispin Ella, who runs Open Innovation Labs, and J Bloom have all just formed the global Transformation Office. I love that title on dhe. They're gonna be helping Thio preach the gospel of Cultural Dev ops and agile transformation from a red hat office From now going on, there was a wonderful conversation. I felt privileged to actually get to moderate it and then just amazing people coming forward and sharing their stories. It was a great session. Steve Dake, who's with IBM doing all the SDO stuff? Did you know I've never seen SDO done so well, Deployment explains so well and all of the contents gonna be recorded and up on Aaron. We streamed it live on Facebook. But I'm still, like reeling from the amount of information overload. And I think that's the nice thing about doing a day zero event is that it's a smaller group of people. So we had 600 people register, but I think was 560 something. People show up and we got that facial recognition so that now when they're traveling through the hallways here with 12,000 other people, that go Oh, you were in the room. I met you there. And that's really the whole purpose for comments. Events? >>Yeah, I tell you, this is definitely one of those shows that it doesn't take long where I say, Hey, my brain is full. Can I go home. Now. You know I love your first impressions of Q Khan. Did you get to go to the day zero event And, uh, what sort of things have you been seeing? So >>I've been mostly I went to the lightning talks, which were amazing. Anything? Definitely. There. A number of shout outs to the GPU one, of course. Uh, friend in video. But I definitely enjoyed, for example, of the amazing D. M s one, the one about operators. And generally all of them were very high quality. >>Is this your first Q? Khan, >>I've been there. I've been a year. This is my third con. I've been accused in Europe in the past. Send you an >>old hat old hand at this. Well, before we get into the operator framework and I wanna love to dig into this, I just wanted to ask one more thought. Thought about open shift, Commons, The Commons in general, the relationship between open shift, the the offering. And then Okay, the comments and okay, D and then maybe the announcement about about Okay. Dee da da i o >>s. Oh, a couple of things happened yesterday. Yesterday we dropped. Okay, D for the Alfa release. So anyone who wants to test that out and try it out it's an all operators based a deployment of open shift, which is what open ship for is. It's all a slightly new architectural deployment methodology based on the operator framework, and we've been working very diligently. Thio populate operator hub dot io, which is where all of the upstream projects that have operators like the one that Reynolds has created for in the videos GP use are being hosted so that anyone could deploy them, whether on open shift or any kubernetes so that that dropped. And yesterday we dropped um, and announced Open Sourcing Quay as project quay dot io. So there's a lot of Io is going on here, but project dia dot io is, um, it's a fulfillment, really, of a commitment by Red Hat that whenever we do an acquisition and the poor folks have been their acquired by Cora West's and Cora Weston acquired by Red Hat in an IBM there. And so in the interim, they've been diligently working away to make the code available as open source. And that hit last week and, um, to some really interesting and users that are coming up and now looking forward to having them to contribute to that project as well. But I think the operator framework really has been a big thing that we've been really hearing, getting a lot of uptake on. It's been the new pattern for deploying applications or service is on getting things beyond just a basic install of a service on open shift or any kubernetes. And that's really where one of the exciting things yesterday on we were talking, you know, and I were talking about this earlier was that Exxon Mobil sent a data scientist to the open ship Commons, Audrey Resnick, who gave this amazing presentation about Jupiter Hub, deeper notebooks, deploying them and how like open shift and the advent of operators for things like GP use is really helping them enable data scientists to do their work. Because a lot of the stuff that data signs it's do is almost disposable. They'll run an experiment. Maybe they don't get the result they want, and then it just goes away, which is perfect for a kubernetes workload. But there are other things you need, like a Jeep use and work that video has been doing to enable that on open shift has been just really very helpful. And it was It was a great talk, but we were talking about it from the first day. Signs don't want to know anything about what's under the hood. They just want to run their experiments. So, >>you know, let's like to understand how you got involved in the creation of the operator. >>So generally, if we take a step back and look a bit at what we're trying to do is with a I am l and generally like EJ infrastructure and five G. We're seeing a lot of people. They're trying to build and run applications. Whether it's in data Center at the and we're trying to do here with this operator is to bring GPS to enterprise communities. And this is what we're working with. Red Hat. And this is where, for example, things like the op Agrestic A helps us a lot. So what we've built is this video Gee, few operator that space on the upper air sdk where it wants us to multiple phases to in the first space, for example, install all the components that a data scientist were generally a GPU cluster of might want to need. Whether it's the NVIDIA driver, the container runtime, the community's device again feast do is as you go on and build an infrastructure. You want to be able to have the automation that is here and, more importantly, the update part. So being able to update your different components, face three is generally being able to have a life cycle. So as you manage multiple machines, these are going to get into different states. Some of them are gonna fail, being able to get from these bad states to good states. How do you recover from them? It's super helpful. And then last one is monitoring, which is being able to actually given sites dr users. So the upper here is decay has helped us a lot here, just laying out these different state slips. And in a way, it's done the same thing as what we're trying to do for our customers. The different data scientists, which is basically get out of our way and allow us to focus on core business value. So the operator, who basically takes care of things that are pretty cool as an engineer I lost due to your election. But it doesn't really help me to focus on like my core business value. How do I do with the updates, >>you know? Can I step back one second, maybe go up a level? The problem here is that each physical machine has only ah limited number of NVIDIA. GPU is there and you've got a bunch of containers that maybe spawning on different machines. And so they have to figure out, Do I have a GPU? Can I grab one? And if I'm using it, I assume I have to reserve it and other people can't use and then I have to give it up. Is that is that the problem we're solving here? So this is >>a problem that we've worked with communities community so that like the whole resource management, it's something that is integrated almost first class, citizen in communities, being able to advertise the number of deep, use their your cluster and used and then being able to actually run or schedule these containers. The interesting components that were also recently added are, for example, the monitoring being able to see that a specific Jupiter notebook is using this much of GP utilization. So these air supercool like features that have been coming in the past two years in communities and which red hat has been super helpful, at least in these discussions pushing these different features forward so that we see better enterprise support. Yeah, >>I think the thing with with operators and the operator lifecycle management part of it is really trying to get to Day two. So lots of different methodologies, whether it's danceable or python or job or or UH, that's helm or anything else that can get you an insult of a service or an application or something. And in Stan, she ate it. But and the operator and we support all of that with SD case to help people. But what we're trying to do is bridge the to this day to stuff So Thea, you know, to get people to auto pilot, you know, and there's a whole capacity maturity model that if you go to operator hab dot io, you can see different operators are a different stages of the game. So it's been it's been interesting to work with people to see Theo ah ha moment when they realize Oh, I could do this and then I can walk away. And then if that pod that cluster dies, it'll just you know, I love the word automatically, but they, you know, it's really the goal is to help alleviate the hands on part of Day two and get more automation into the service's and applications we deploy >>right and when they when they this is created. Of course it works well with open shift, but it also works for any kubernetes >>correct operator. HAB Daddio. Everything in there runs on any kubernetes, and that's really the goal is to be ableto take stuff in a hybrid cloud model. You want to be able to run it anywhere you want, so we want people to be unable to do it anywhere. >>So if this really should be an enabler for everything that it's Vinny has been doing to be fully cloud native, Yes, >>I think completely arable here is this is a new attack. Of course, this is a bit there's a lot of complexity, and this is where we're working towards is reducing the complexity and making true that people there. Dan did that a scientist air machine learning engineers are able to focus on their core business. >>You watch all of the different service is in the different things that the data scientists are using. They don't I really want to know what's under under the hood. They would like to just open up a Jupiter Hub notebook, have everything there. They need, train their models, have them run. And then after they're done, they're done and it goes away. And hopefully they remember to turn off the Jeep, use in the woods or wherever it is, and they don't keep getting billed for it. But that's the real beauty of it is that they don't have to worry so much anymore about that. And we've got a whole nice life cycle with source to image or us to I. And they could just quickly build on deploy its been, you know, it's near and dear to my heart, the machine learning the eyesight of stuff. It is one of the more interesting, you know, it's the catchy thing, but the work was, but people are really doing it today, and it's been we had 23 weeks ago in San Francisco, we had a whole open ship comments gathering just on a I and ML and you know, it was amazing to hear. I think that's the most redeeming thing or most rewarding thing rather for people who are working on Kubernetes is to have the folks who are doing workloads come and say, Wow, you know, this is what we're doing because we don't get to see that all the time. And it was pretty amazing. And it's been, you know, makes it all worthwhile. So >>Diane Renaud, thank you so much for the update. Congratulations on the launch of the operators and look forward to hearing more in the future. >>All right >>to >>be here >>for John Troy runs to minimum. More coverage here from Q. Khan Club native Khan, 2019. Thanks for watching. Thank you.

>> Live from Orlando, Florida It's the Cube covering Enterprise Connect twenty nineteen brought to you by five nine. >> Hello from Orlando, Florida Lisa Martin with the cubes to Mina mints here with me, and we're on Day three of our coverage of Enterprise Connect. Twenty nineteen. We've been graciously hosted by five nine this week, talking with a lot of their folks and partners as well about the connected contact center. And we're excited to welcome one of their partners, Choi still to the Cube. Diane Smith, CEO. Diane It's great to have you joining stew and me today. You. So, first of all, I want to say congratulations. Choice Tell twenty fifth anniversary this year as big milestone. Tele Review is a little bit about choice telling what you're doing with respect to Enterprise Communications >> course. Well, as you said, we've been at this for twenty five years, and we've worked across many different business sectors in our industry. We really kind of help from the customers phone all the way into the data center so that complete communications channel, whether it be voice or data services in today's world, is very well interconnected. In the early days, voice with separate data was over here, but now it's all combined together. So we work with all of it. >> Diana, I want one of things we've been talking about this week is the kind of ebb and flow of some of the communication channels. So, you know, this show a number of years ago change from voice, voice, con overto enterprise connect because it was like, oh, is one of one of the analysts That voice wasn't that sexy any more. But today, when we talk, we understand that voice is still very important in all the communication that that twenty five years, you know, I'm sure choice tells gone through a number of changes. S o. How are you seeing these trends? What's important to your users? Let's go from there. >> Well, as you stated, voice really isn't going away. I mean, here we are today, right? So what's not going away? It's a matter of fact. It's even more important because I think in the digital age, people kind of trended away and thought that we could just do email on texting. But we've lost so much with that, and so voices actually becoming even more important. And as this writing now across the data networks, it's even even more sensitive to interruptions and companies that can actually deliver a reliable service. So we've kind of gone backwards to now. We need to make sure it's reliable, but not only reliable. There's so much technology specifically around Contact Center. That's really what's contributing to this. You know this new, amazing perspective about voice. Aye, aye, And all these other items that are really building in efficiencies we just never had before, So this was impossible. >> So how are you helping to educate your customers on there? So many options now, right? And as we hear it, shows like this. And everywhere we go two, especially as consumers. Same thing. So many options, so much choice and so much challenge for contact centers to treat those customers as they know exactly why they're calling what they're doing to get them the right information when they need it. Talk to us about the customers, say some of your customers that you've had maybe for quite some time since you're a storied company helping them to understand and how to transform digitally their communications platform to be able to capitalize on the voices of their customers. >> Absolutely. As you stated, there are tremendous number of choices and these choices are growing every day. There are people here vendors here that were here just last year, not to mention ten years ago. So the options are just so expansive and exhaustive that most of our clients are overwhelmed by it. I mean, they're constantly being called by vendor's every day, and they and then the benefit obviously we're bringing to the table is they don't have to talk to them. They could just talk to us, and, uh, and that's why we're here, too, because there's always something new to learn and is never ending and part of our job. And our role is to make sure we're looking at vendors that we're properly suit each customer because each customer's also very different. There are some consistencies in some areas, but the personality of the customer dictates which vendor would best suit them beyond the technology piece, you know, because it even those technology, it's still people. We're still dealing with people >> that I and I. I love that because if you dig inside an organization and say what kind of problems you're having A. You know, I wish our communications were better and we're talking about a What about with my partners or my customers. Well, communication is something I care about, but most companies are in an expert on communications. I have to believe that's where you come in for a lot of it is that, you know, let them focus on the people in the relationships and not the underlying technology. >> Absolutely ifs and this exactly what we do. So we're looking for the right mix of solutions and right mix of vendors. It's not always the one vendor fits all and so, but most customers have no idea. So we'LL take our customers through a voice Discovery workshop, helped him understand what the landscape looks like and then start narrowing down like the delivery models in which best delivery model fits best for them. >> Can you walk us through that? It takes a bit of a complex environment out here. You talk about customers, they've got their serum. They've got their context than her. They're the w F O wfm type stuff there and that they don't have to worry about choosing all of those pieces. And we've heard that the cloud it does the cloud actually deliver the I can choose my pieces, but it works well together, rather than the old way of kind of taking boxes and manpower to integrate these things. >> It definitely does. I really believe that the next eighteen months, in my opinion, but I believe the next eighteen months are really going to be the tipping point for as a service communications, whether it be contact center or regular U C or all the components. As you mentioned that tack on to that. I've seen a very large customers finally making that turn where before they were kind of sitting back and watching little guys were, you know, moving over small ten twenty thirty hundred person offices. But now you've got thousand people with thousands and thousands of end points that are ready to turn that corner >> and what makes them ready. The fear of being out competed by a smaller, more agile business. >> That's an excellent point, because now the services that are available to small companies are available in the cloud where before you had to spend, you know, maybe million's to get a whole system set up to be able to do a I am workforce management. But now a small twenty person company can have all of those tools at their hands >> itself. That's >> a really good point. >> Yeah, it's Detroit. Do you think about business technology? A lot of that stuff, you know, would sit around for a decade without being changed. Today is a consumer. I'm used to every three or four years, sometimes every two years, or I sign up for one of those plans where every eighteen months I can get the upgrade there. There's a different expectation, and I think we're a little bit more condition, too. Look at new ways. I know I tryto talk to my kids is toe some of the new ways to understand that. So are we starting to move a little faster? Especially in the Enterprise? >> I think so. And certainly some enterprises are ahead of others. Some are more, you know, leading edge. Even bleeding Edge and others are still fairly conservative. But what's exciting about right now is even the companies that are conservative are starting to make that leap. So so that's also part of the story. And I think it's because you know what the technology's been around for a while now. I think that the ass of service communications industry thought this would happen five years ago, and it didn't. But now there's so much stability. There's no underlying infrastructure that's available through companies like Google and A WS. It can enable service provider's like five nine to be having that very strong, reliable and secure backbone to promote the product. >> So let's talk a bit about your relationship. What choice tell is doing with your partnership with five nine? >> Well, way haven't exciting project that we're working on right now. Being from Michigan, we're working with an employment service through the state of Michigan that's located in the city of Detroit. And they have purchased five nines to train contact center agents to be context, injury, people, individual people. Course contact center agent. So thie idea there's ended will help them get jobs in the community and to be fully trained on the platform of five nights. And >> how does choice tell help with that training in that enablement? >> So were there two sort of hand, hold the whole process, provide training network and communicating and make sure that this option at this opportunity get sent out to the community? And so we're working in our community in our state with the local news municipalities, the chief information officers and all the technology people to help bring them to fruition >> when you work with companies and lots of industries. But any verticals in particular that choice tell it may be with eventually with five nine is going to help to transform and bring into this more modern era. >> Definitely manufacturing. You know, Michigan is certainly the manufacturing headquarters, but we have plenty of manufacturing customers and different geography. Zzzz well, but that's one of those you know kind of sat in the back, didn't make that forward move that fast on DH. Now they're really starting to see the advantages of moving to the cloud, the the ability to be nimble and agile and two new fast. So you know, there's not like this huge major commitment in the old days, if you bought a new system, you're gonna live with them for twenty five years, maybe even twenty, maybe less, but not usually. So with this type of technology, we were able to constantly stay up and above and move faster as well deployments and including some of these new great things like a I >> Diana, this show has been one that we've been talking a lot about change and how fast things are moving you talked about. In the next eighteen months, you expect an inflection point toe happen gives a little bit insight. Is Tio conversations you're having at the show some of the key takeaway. If you want people to have that that might not have been ableto in the show this year. >> Well, I think that way shouldn't There's There's so many really great new players out there and getting here helps you get to those companies and actually see them outside of that, You're usually not going to find them so easily. So this is really the place to do that. If you're in this business, you should be here because this is where you're gonna hear about it. No other place. Do you really do that? >> Are there any trends or commentary that you heard in any of the keynotes or, uh, any of the fireside chats the last couple of days? That sort of surprised your teacher interests like Wow, this tipping point, like you were saying eighteen months out, that really surprised you? >> Um, >> I think that, uh, I think the tipping point really, and some of the new things. I mean, we've been talking about for a while. But I think that A I is maturing more now and there's there's more. There's more underlying companies that are doing it as well. So just seeing that actually hit the application is the biggest. The biggest change. So because we've talked about it now, it's actually happening. Do >> you think customers are some of your customers? If you look at ah, large manufacturer out of Detroit or that municipality that you mentioned in Michigan when they hear a I just how does a small company react to a larger company? Are they excited? Are they like, How would we utilize this to our advantage? What's the sort of education piece that you could bring about that technology? >> There's a lot of education because most people think it's going to be some big, exorbitant project, and how can we do that? We don't have enough time to implement it, but with the way most of these organizations are delivering it, they don't have to think about it. And that's the biggest education piece, because I think it sounds a little intimidating at first, and you're thinking it's going to be. There's gonna be a lot of cycles and work planning around it in order to really be able to enjoy it and receive the benefits. But that's not the case. And so there is an education process and helping them envision it. So that's the biggest thing that we're doing is helping them to envision it because they didn't even I think it was possible for them that they didn't need it or what could it do for them? So that's that's the biggest exercise that you have to go through. >> And we're hearing a lot. This show has been on a repeats to if it's not any, any time we talk about a, there's always a conversation of, you know, jobs being taken. But this has really thematically been it's humans plus a it's the humans You mentioned the relationships before that. That's that's what moves the dial. That's where the empathy is. So it's part of that education sort of telling your customers it's not all of these machines and RPI N II that's going to take jobs away. It's actually augmenting what they're able to deliver to your customers >> exactly in a more expedient manner, which was really going to improve customer experience at the end of the day. And that's the real business value. And so, as you're talking about these things and everything has to be associate ID back to what is the business driver? What's the value that they get? You know, technology for technology sake is never good. And so that's part of that envisioning process. Helping customers envision how this can actually impact our business in a positive way and help them do more business. Hopefully right. Improve their profits. Improved >> profits is always good. Diane, Thank you so much for taking some time to joins, too, and be on the cure this afternoon. Congrats again on your twenty fifth anniversary of choice. Tell >> you appreciate it >> for Lisa Martin. For Lisa Martin. I'm Lisa Martin for stupid, and you're watching The Cube from Orlando

>> Live from Seattle, Washington, it's theCUBE, covering KubeCon, and CloudNativeCon North America 2018. Brought to you by Red Hat, the CloudNative Computing Foundation, and the Antigo System Partners. >> Hey, welcome back everyone live here in Seattle for the theCUBE's coverage of KubeCon and CloundNativeCon 2018. I'm John Furrier, theCUBE with Stu Miniman, breaking down all the action. Three days of coverage, we're in day two. A lot of action at Open-source. 8,000 attendees, up from 4,000 North America, they were in China, they were all over Europe. The community's growing in a massive way. We had two great guests from Red Hat, all making it happen, part of the community. We've got Diane Mueller, whose theCUBE alumni director of community development, many times on theCUBE, good to see you, and Rob Szumski, principal product manager, both at Red Hat. Guys, thanks for coming on. Great to see you again. >> Yeah, glad to be here. - Great to be here. >> So the world's changing a lot, and there was some news recently around Red Hat. I can't remember what it was. Recently, something big news, but you guys have been big players in Open-source for years. We always cover it, we always wax on about the origination of it and how the evolution, but the CloudNative piece has gotten so real, and your role in it particularly, we've had many conversations, going maybe back to the OpenStack days of how OpenShift was developing, then the bet on Kubernetes that you made, Core OS acquisition, those two things I think, to me, at least from my perspective, really catalyzed a lot of things at the right time, right? So, from there, just a lot of things has just been happening really in a good way. Big tail wind for you guys, CloudNative app developers are using Open-source, CI/CD pipeline, and then also policy based up under the hood, completely big shift in moving the game down the field. So big congratulations first of all. But what's new? What's the update? >> The update is Operators. I think the next big thing that we are really focusing on, and that's a game changer for all the second day operations type things, and we'll make Rob talk about it in detail, is the rise of Kubernetes' Operators. It's not a scary thing, it's not like terminator day, or anything like that, but it is really the thing that helps us make the service catalogs, the Kubernetes marketplaces really accessible to all of the data bases as a service, and all of the other things, and takes out some of the complexity of delivering applications and database  as a Service to anybody running Kubernetes anywhere. >> Take a minute to explain Operator, real quick, and then we can jump into it, because I think this is a fundamental trend, that we're seeing. Developer trend is pretty obvious, it's been that word for awhile, CloudScale, ML, machine learning, and all the goodness around application development, but the Operator side of it has been an IT thing. But now you guys have a different, a new approach that's winning. What is it? What is Operator? >> Well, it's Kubernetes that has the approach, and I'll let you-- >> Yeah, so it's basically like the rise of containers was great, because you could take a single container and package an application and give to somebody, and know that they can run it successfully. And Operator does that for a distributed system in the exact same way. So you're using all the Kubernetes primitives, so you're not reinventing service discovery, and seeker management, and all that. And you can give somebody an entire Kafka stack, or a machine learning stack, or whatever it is, these very complex distributed systems, and have them run it without having to be an expert. They need to know Kafka at a high level, but not exactly all the underpinnings of it, because that's all baked in the software. >> And the benefit and the impact of the organization is what? >> And just to clarify, so this was added in, I believe Kubernetes is like 1.7, it's something that's in there, it's not something Red Hat specific- >> Yeah, it's like-- >> So you're extending Kubernetes so that you have a custom resource definition, which is an extensible mechanism for saying, hey, I've got a deployment or a staple set, but what if I want to have a new object called a MongoDB? That knows how to deploy, and manage, and upgrade MongoDB. So that's the extension mechanism that we're using. >> Yeah, so you got to think, there's certain applications that this is going to make, just a lot easier how I manage them, deploy them, things like that. Any specific examples you want to share as to-- >> All the clustered data bases. >> There's a lot of the application side in this model have been very excited about this. >> So its all the vendors and partners that want a hybrid Cloud story, just targeting Kubernetes, and we're using Kubernetes under the hood, and then everybody wants to run like a staple data base tier, whether that's Mongo and Couchbase, and Cassandra, whatever. And these are all distributed systems. >> Alright, so I want you to just perch, you said a hybrid Cloud. Explain that model, because there's just something in general discussion that is hybrid or multi means I'm running multiple places, I'm not necessarily stretching an application, but I have instances there, just want to make sure we're on the same page. >> So this would be more the compatibility that you're programming against when you're building an operator, is Kubernetes. It's not a Cloud offering, it's not OpenShift, so you're just targeting Kubernetes, and so you can run MongoDB on prem, in the Cloud, and have it function the exact same, by standing up one of these Operators. And then if that Operator has higher level constructs for how to do multi-cluster aware data rebalancing, you can take advantage of that too. >> And the Open-source status of this product is what? >> It's all Open-source, it's all in the github repos, there's a Google group for Operator framework, that anyone can come and participate in. We hold SIG meetings on the third Friday of every month, 9 a.m. Pacific Time, and it's a completely Open-source project. There's a whole framework around it, so there's the Operator SDK, the Operator Lifecycle Management, and Operator metering, all the tooling there to help people build and manage these Operators, and it's all being built out there in the open with the community's support and feedback loops. >> What's the feedback? What's the top feedback you guys are getting right now? Seeing right now? >> I have to say, this is really, like I've been hanging out with you guys like for the past three, four months on this topic, trying to get my head around it and everything, and we came here and we had two sessions, an intro session and a deep dive session, intro yesterday, deep dive today. Today's deep dive, the room was about 250 people, and they're were people outside of it-- >> Security guards blocking people from coming in. >> Nobody could come in and it's like, it's insane. It's like, everybody needs these things, and everybody wants to figure out that, and when you ask people in the room whose building one, half the room raises their hands. It's just crazy. This thing crept up on us really, maybe not on Core OS, okay, it crept up on me very quickly, and it's very rapid adoption. We have a Kubernetes Operators workshop on Friday, so not only do we have pre-conference days of like OpenShift Cons that are huge now, but now we're starting to book end, CNCF events and put on other things, just because, and that, we had 100 seats that we were hoping we would fill, and it sold out in like minutes once it got in there, and there's a waiting list of like 300 people. It is like one of, aside from Knative, and all the other wonderful hot things too, it is one of the most interesting developments I think right now. >> Thirst for the content. Would it impact? >> Yeah, and you can get all of the documentation is out there now, and people are already building them. We have a list of 50 community Operators. It's just, it's phenomenal how quickly it's growing. >> You know, Diane and Rob, it's funny because you know, we do so many of these theCUBE interviews, and this is our 10th year doing theCUBE coming up, and I remember the conversations going back in the OpenStack days, we would ask questions like, if you had a magic wand, what would you like, hope to have happened, right? And you know, those are parts of the evolution, where it's like, it's aspirational, things are being built. It seems now with Kubernetes, it's almost like, wait a minute, it's actually, this is like the goodness is so compelling, above and below Kubernetes that it's almost like uncomprehendible. You think about, oh this is actually happening. Finally the kinds of steady state kind of operational things that have been a pain in the butt for years-- >> Yeah, the toil, it's gone, for the most part. >> Yeah. >> So Rob, I've been having a lot of just thinking back to, you're employee number two at Core OS, when I first talked to Core OS, it was, we're going to build all of these individual tools, and we're going to Open-source them, and it's going to be good. We watched this just rising ecosystem and the CNCF, and it feels like what's nice and what's different that I see, compared to some previous things, is it's not one product or even a small group of companies. It's, I have this tool kit, and some of them work together, but many of them are independently used. We've talked to your peers earlier about it, etCD. etCD is totally stand alone, doesn't need to be Kubernetes. What have you seen, if you go back to that original vision, would Core OS just been, part of this whole ecosystem, and done it, if this was available, and has this delivering on a promise that your team had hoped to work on? >> Yeah, so we've always filled in where we see gaps, and so something like etCD, the concept is not new, and it comes from Google, and they have a system internally, and as Brandon got up on stage and said, we needed that coordinate, reboot, to grow out, to cluster of machines. It didn't exist so we had to build it. Same thing with how we wanted to manage Linux. There was no distro that even resembled what we were doing. Wanted to do automatic upgrades, people thought that was crazy, so we had to go build it. And so, but we always adopted the best of breed technology, when it existed. In our early bet Kubernetes, we just saw, this is the thing, and went for it. I don't even remember what version, but it was months and months before it was zero point oh, or one point oh, so it was, we've been doing it forever. And you just see the right thing, and it's the little nugget that you need, and if you don't see it, then you build it. >> What are you surprised about Rob, in terms of the ecosystem now, you mentioned some goodness is happening, still a lot more to do, visibility around value creation, you're starting to see spots where value can be created in the ecosystem, which is great. Still more work areas, but what's surprising you? What do you see as opportunities, challenges? Your thoughts, because this vision of ease of use and programmability, is happening, right? So there's still more work to do. What's your vision there? What's your thoughts? >> I mean, I think self service is key, so this is like the rise of the Cloud comes from self service for developers, and Kubernetes gives you the right abstraction, where self service for VM's, like OpenStack, which is not quite at the level of what you want. You don't want a VM, you actually wanted a place to deploy an application, you wanted load balancing, you wanted service discovery, you didn't want like a bare Ubuntu VM, and so Kubernetes raises you up to where you're productive, and then it's about building stuff on top. But what's interesting, in the space is, we're still kind of competing on Kubernetes installers, and stuff like that, so we're not even really into like the phase where people are being super productive on the platform, other than these leading companies. So I think we'll democratize that, and we'll have a whole new landscape. >> And so 2019 you see as what being a key theme for Kubernetes? >> I think it'll be Core stuff built on top, like all the serverless frameworks, a bunch of container natives storage solutions, solving some of these problems that folks are reaching out to external machine learning, but bringing that onto the cluster, GPU support, that type of stuff. It's all about the workloads. >> And tradition end users, you have a huge install base, with Red Hat, well documented, as the end users start coming in and looking at CloudNative, and doing a reimagine of their environment, whether it's IT span, IT investments, to have a run their coding and the deployments. It's going to change. 2019's going to have an impact on what I call mainstream enterprise, for lack of a better description. What's the impact of those guys, 'cause now, they now have head room, they can do more, what's the main stream enterprise look like right now with the impact of Kubernetes? >> I think they're going to start deploying applications and get like lower the time to business value, much, much lower. And I was just talking to a customer, and they ordered bare metal machines like a year ago, and they're still not racked and in the data center. And so people are still getting over that type of stuff, but once you have like a shared Kubernetes layer, you can onboard teams like crazy. I mean, name spaces are free, quote, unquote, and you can get 35 engineering teams on a Kubernetes cluster super easy. >> So they can ramp up in development teams basically, as they bring value in-house, versus outsourcing everything. They start getting development teams, this is where the action is. >> I think you're also going to see the rise of those end users contributing back things, to the Kubernetes community and as Lyft, and Uber, and everybody are great examples of that. Uber with Jaeger, and Lyft is, we were just in the Operators thing, and they raised their hand that they are about to Open-source it, a few Operators that they're building and stuff, and you're just going to see people that you didn't normally see. Often these large foundation driven things are vendor driven, but I think what you see here, is the end user community is now embracing the Open-source, is getting the legal teams there, allowing them to share their things, because one, they get more people to maintain them, and more people working on them, but it's really I think the rise of the end user we'll see, as they start participating more and more in here. And that's the promise of Open-source. >> And that's where CNCF really made it's bones. It wasn't really vendor led per se, it was really end users, the guys building out their stuff for the first time. You see Lyft for instance, great example, you guys did a Core OS, this is like the new generational model. Final question before we break. I want to get this out there. Get a plug in for Red Hat. What are you guys, what's the focus for the show? What's the news? What's the big story for Red Hat here at KubeCon this year? >> I think it's Operators, that's what we're here talking about. It's a really big push to once again get smarter workloads onto the cluster. We've got a really great hybrid story, we've got a really great over the air upgrade story that we're bringing from some of the Core OS technology, and then the next thing is, once it's easy to run 35 clusters, we need a bunch of workloads to put on there. And so we want to save folks from the toil of running all those workloads as well, just like we did at the cluster level. >> Awesome. >> Well put. I couldn't add more. One of the things that Core OS did, you hit the nail on the head earlier, is when there was something missing, they helped us build it, and with the Operator SDK, and the Lifecycle Management, and the metering, and whatever else the tooling is, they have really been inspirational inside of Red Hat. And so they filled a number of gaps, and it's just been all Operators all the time right now. >> It's great when a plan comes together. You guys got a great tail wind. Congratulations on all the success, and it's just the beginning of the wave. It's theCUBE, covering the wave of innovation here at KubeCon CloudNativeCon 2018, we'll be back with more live coverage. Day two of Three days of Kube Coverage. We'll be right back. (upbeat music)

>> Live from San Francisco, it's The Cube, covering Google Cloud Next 2018. Brought to you by Google Cloud and its ecosystem partners. >> Hello, everyone. Welcome back to our live coverage. It's The Cube here, exclusive coverage of Google Cloud, Google Next 2018. I'm John Furrier, co-host with Dave Vellante, both co-founders of The Cube and SiliconANGLE, here with our special guest Diane Greene, who's the CEO of Google Cloud, legend in the industry, former CEO of VMware, among other great things. Diane, great to see you, great to have you on The Cube for the first time. >> Really fun to be here, I'm really happy to be here. >> One of the things about Google Cloud that's interesting that we've been observing is, you mentioned on stage, two years now in, you're starting to see some visibility into what Google Cloud is looking to do. They're looking to make things really easy, fast, and very developer-centric, an open source culture of inclusion, culture of openness, but hardcore performance. Talk about that vision and how that's translating as you're at the helms driving the big boat here. >> Yeah, sure. Obviously we had this amazing foundation with our modern enterprise company, Google Cloud. But what we've done with Google Cloud is we've realized that Google values engineering so much, and so do our customers. So one is, we're taking a very engineering-centric approach. People really love our open source philosophy. And then we're so double down on both security and artificial intelligence. So if you have this underlying, incredibly advanced, scaled infrastructure, high performance, security, availability, and all the goodness, and then you start taking people somewhere where they can really take advantage of AI, where they can be more secure than anywhere else and you have the engineering to help them really exploit it and to listen to the customer, it's about where they want to go, we're just getting incredible results. >> I've been following Google since the founders, Sergey and Larry, started it, it's been fun to watch. They really are the biggest Cloud ever to be built and Facebook certainly has built-- >> We have seven applications that have over a billion active users. >> Massive scale-- >> And actually, we're just this week on track to have the next one drive. >> 25 years of expertise. I've seen them move from buying servers to making their own, better airflow, just years and years of trajectory, of economies of scale, and then when Google started The Cloud a couple years ago, it's like, oh, great, everyone wants to be like Google so we'll just offer our Googleness to everyone and they're like wait, that didn't really work. People want to consume what Google has, not necessarily be Google, because not everyone can be Google. So there's a transition where Google's massive benefits are now being presented and sold, or offered as a service. This is a core strategy. What should people know about? Because people are squinting through all this market share, this company's got more revenue than that one, and if I bundle in AdWords and G Suite, you'd be the number one Cloud provider on the planet by far. So buyers are trying to figure out who's better for what. How do you talk to customers if someone says, are you behind, are you winning, how do I know if Google Cloud is better than the other Cloud? >> Well, the only way you're going to know is to kind of do a proof of concept and see what happens, you know, pull back the covers. But what we can explain to people is that we're so... One is that it's all about information. That's why I say Google's a modern enterprise company because we're about it. I said that in my keynote. We take information, we organize it, and we supercharge it. We give a lot of intelligence to it and that's what every business needs to do, and we're the best in the world at it. And then AI is this revolutionary thing going on where you can just apply it to anything. Someone made a joke about Cloud, they said it's like butter, it's better with everything. Well, The Cloud is better with everything. I think it's AI, actually. So when you combine our ability to manage data, our ability to do artificial intelligence, with our open source and then our security, not to mention the fact that the underlying infrastructure is, everybody pretty much acknowledges the most advanced technology in the world, it's a pretty unbeatable competition, I mean combination. But the thing is, we needed to bring it to market in a way that everybody could trust it and use it. One of the first things we did, which we hadn't had to do, is serving our internal customers. Have roadmaps, so customers can know what's going on, and what's coming when, that we won't ever turn something off, and all those things that an enterprise company expects and needs, for good reason. I have to say, our engineering team is loving working with external customers. Everybody said, you'll never get that engineering team caring about customers. And I knew we would because we had the same quality engineers at VMware and they loved it. And I knew it was just a matter of getting everybody to see how many interesting things that we-- >> And it's problems to solve, by the way, too. >> There's so many problems to solve and we're having even broader impact now, going to the enterprise, going to every company. >> You said in your keynote, IT is no longer a cost center, it's a key driver of business. Tech is now at the core of every product. You go back 15 years, I remember somebody said to me, have you seen what VMware can do and how fast it can spin up a server? That was cost, right? >> Yeah. >> Talk about the enterprise today. When you talk to customers, what are those problems they're solving, what are those opportunities? >> There is a class of customers, typically the internet companies, they are looking for the best infrastructure, they are looking to save cost, but they're also looking, you know, are people realizing, why should I do it all? Why don't I concentrate on my core competence? It's well known we've had Snap from day one and we were in their prospectus when they filed to go public. Then we have Twitter, we recently announced Spotify, and so forth. So those are very technically sophisticated. People, they come, they use BigQuery, they use our data analytics and our infrastructure. But then you get into the businesses, and we've taken this completely verticals approach. So they're coming to solve whatever problems it is they have. And because we have these exceptional tools and we're building platform tools, a lot of them with applied AI in every vertical, they can come to us and we can talk to them in their language and solve their problems. I talked about it in my keynote, with IT driving revenue, everybody's re-engineering how they do business. It's the most exciting time I've ever seen in the enterprise. I mean, I've always though tech was interesting, but now, it's the whole world. >> It's everywhere. You have an engineeering background, you went to MIT, studied there. If you were the lead engineer of most of these companies that are re-architecting and re-engineering, they're almost re-platforming their companies. They're allowed to think differently, it's not just an IT purchase, because they're not buying IT anymore, they're deploying platforms. >> And they're digitizing their whole business. They're using their information, they're using their data. That changes so many business processes. It changes what they can do with their customers, how they can talk to them, it changes how they can deliver anything. So it's just a radical rethink of... It's so amazing when we work deeply with the customer because they might start out talking about infrastructure and how they're going to move to The Cloud and how we can help them, and then we start talking about all the things our technologies can do for them and what's possible. And they'll kind of pause and then they'll come back and they'll go, holy cow, we are rethinking our whole company, we are redefining our mission, we're much more, you know, it's very exciting. >> I had a chance to interview some of your employees and the phrase comes up, kid in the candy store a lot. So I've got to ask you, with respect to customers, is there more of an engineering focus? As you see some of the adoption, you mentioned Twitter, Spotify, these are internet companies, these are nerds, they love to geek out, they know large scale, so not a hard sell to get them over the transom into the scale of The Cloud. As you get to the enterprise, is there a makeup, is their an orientation that attracts Google to them, and why are you winning these deals? Is it the tech, the people, the process, obviously the tech's solid, but-- >> It's a combination of all of the above. What'll happen is we'll all come in and start pitching these companies, and what we do, we really understand what they're trying to do. And then we send in the appropriate engineers for what it is they're trying to do. You get this engineer-to-engineer collaboration going that lets us know exactly how to help that company. >> They give you a list and you go, check, I've done that. Okay, next, check, check, you go down the checkbox, or is it-- >> Well, we brainstorm with them, and companies like that, because they don't necessarily understand all the technology. I always like to think what an engineering orgs does is one, it gets requirements from the customers about what they need, and we call that all the table stakes, and we get it done, and some of it's pretty hard to do. But then, the engineers, after they get to know customers, they can invent things that the customer had no idea was possible, but that solves their problem in a much more powerful way. And so, that's the magic. And that's how we're going into the market. Wherever we can, we'll take things and make it available to everybody. We're very, you know, that open source philosophy of all technology is for everybody, and it's a very nice environment to work in. >> The number one sound John and I have been talking all day about in your keynote was, security's the number one worry, AI is the number one opportunity. >> I was writing my keynote and it hit me. I'm like, oh, this is how it is. >> So please, when you talk to customers, how are you addressing that worry, and how are you addressing the opportunity? >> We're pretty proud of our security because it really is, at every layer, very deeply integrated, thought through. We don't think in terms of a firewall because if you get inside that firewall, all bets are off. So it's really everything you do needs to be looked at and you've got to make sure, and that's why the Chromebook with the hardware based two-factor authentication, and G Suite. Google, which went to that, and since we did, not a single one of our 85,000 employees have been phished. Kind of amazing. >> Yeah. >> Because it's the biggest source of attack. >> Ear phishing is the easiest way to get in. >> Yeah, but you cannot do it once you have that combination. It's all the way up there, all the way down to proprietary chips that check that the boot hasn't been tampered with every time you boot. Our new servers all have it, our Chromebooks all have it, and then everything in between. We think we have an incredibly powerful, we had to add in enterprise features like fine-grain security controls, ways to let our users manage their own encryption keys. But anyhow, we have just at a really phenomenal, and our data centers are so bulletproof. We have those catchers that'll pick up a car. We even have one of those. We had a UPS truck try and tailgate someone and got picked up in it. >> The magic of the engineering at Google. This is the value that we hear from customers, is that, we get that the technology and the engineers are there, we see the technology. But you've been involved in transformative businesses, beyond where Dave was mentioning, certainly changed IT. And it was new and transformed. Cloud's transformational as well. We were just talking earlier about the metaphor of the horse and buggy versus the car, things get automated away, which means those jobs now are gone, but new functionality. You're seeing a lot of automation machine learning, AutoML is probably one of the hottest trends going on right now. AI operations seems to be replacing what was categorically an industry, IT operations. You're starting to see IT again being disrupted. And the shifting into the value up the stack. And this is developers. >> That's the point. Because I don't feel like, yes, all those really painful jobs are going away. >> That no one wanted to do. >> That no one wanted to do anyhow. VMware was the same way. We eliminated tons of drudgery. And AI is doing it systematically across every industry but then you repurpose people. Because we still need so many people to do things. I gave the example in my keynote about the dolphin fins and using AutoML to find them and identify them. Well, that was PhD researchers and professors were looking at that. Is that what they should be doing? I don't think so. You free them up and think of the discoveries they're going to make. I mean, humans are really smart. I think all humans are, we just have to do a better job at helping them realize their potential. >> I want to talk about that, that's a great point. Culture's everything. I also interviewed some of your folks. I just wrote an article on my Forbes column about the four most powerful women in Google that aren't Diane Greene. It was some of your key lieutenants. >> That was a great piece. >> The human story came up, where you have machines and humans working together. One of the conversations was, artistry is coming back to software development. We were on this thread of modern software developers is not just your software engineer anymore. You don't need three PhDs to write code. The aperture of software development engineering and artistry and craft is coming back. What's your reaction to that? Because you're starting to see now a new level of range of software opportunities for everybody. >> Yeah, my daughter is a computer science major and she just taught at coding camp this summer, and they started from kindergarten and went up. It was amazing to hear what those kids were doing. I think a lot of applications are almost going to be like assembling lego. You have all these APIs you can put in, you have all these open source libraries, you have Serverless, so you just plop it in these little containers, and everything is taken care of for you. You're right, it's like a new age in building applications. You will still need, Google needs systems engineers but-- >> Under the hood, you've got to fix engines, mechanics. >> You guys talked about this in your article, the shifts toward creativity becomes a much more important ingredient. >> And also the human computer interface and the UX. You heard from Target, I was talking to him, they do an agile workshop for six weeks for all their developers. Their productivity, he said, an order of magnitude higher. I think the productivity of developers, in The Cloud, with all these technologies, is across the board, an order of magnitude better, at a minimum. >> Mike McNamara, the CIO of Target, was up on stage with you today. >> Yeah, he's a really impressive person. >> So I want to ask you about differentiation. You talked about open source, and specifically your contribution to open source, that's different from most Cloud players. The other thing you talked about, and I want to understand it better, is that you provide consistency with a common core set of primitives. What do you mean, and why is that important? >> Right. So when we build out all our services, we want to have one uniform way of thinking about things. So, how do you do queueing? It's common across every service. How do you do security? It's common across every service. Which means it's very intuitive and it's easy to use this system. Now, it slows you down. Software development at that layer, when you have to do that, goes more slowly. And if you have to make a change, you know, in a core primitive, everybody's got to change, right? However, you take the other side, where everybody just builds a service vertically and with disregard for how things are done, and now you've got this potpourri of ways to do things and everybody has to have specialized expertise in every service. So it really slows down the operators and the developers. You get a lot of inconsistency. So it's super high value and I have to believe people are going to start appreciating that and it's really going to be-- >> I think that's a huge problem that people don't really understand. Just as an example, if you're building out a data pipeline and tapping all these different services, you've got then different APIs for every single service that you have to become an expert at. >> That's exactly right. >> That's a real challenge. Like you said, from a software development-- >> And it's annoying. >> Yes, users who really understand this stuff are getting annoyed with it. But it's an interesting trade-off and a philosophy that you've taken that's quite a bit different from-- >> Well, Google has such a high bar for how they do things. >> That sounds foundational though. It's slower, but it's more foundational. But doesn't that accelerate the value? So the value's accelerated significantly-- >> Oh yes. >> So you go a little slower down. >> Our going a little slower makes everybody else go way faster, at a higher quality. The trade-off, it wins. >> Diane, thank you for taking the time to join us in The Cube today. >> I want to ask one final question. Culture in Google Cloud, how would you describe the DNA within Google Cloud? A lot of energy, a lot of enterprise expertise coming in big time, a lot of great stuff happening. How would you describe the DNA of Google Cloud? >> I would say just tremendous excitement because we're just moving so fast, we're scaling so fast, we're sort of barely in control, it's moving so fast. But such good things happening and the customers are loving us. It's so rewarding and everybody's increasingly taking more and more ownership and really making sure that we do super high quality work for our customers. Everybody's proud, we're all really proud. >> What's the one thing that you want people to know about that they may not know about Google Cloud, that they should definitely know about? >> Geez, you know, it's worth coming to and giving it a try. The biggest thing is how early we are, and it's the right place to be because you want the highest quality, you want the most advanced technology. And AI and security are pretty important. >> Diane Greene, the CEO of Google Cloud here inside The Cube, live in San Francisco. We're at the Moscone Center. I'm John Furrier with Dave Vellante. We'll be back with more live coverage. Stay with us for more from day one of three days of live coverage. We'll be right back.

>> Narrator: From Copenhagen, Denmark, it's theCUBE, covering KubeCon, and CloudNativeCon Europe 2018. Brought to you by the Cloud Native Computing Foundation, and its ecosystem partners. >> Okay, welcome back, everyone, live coverage here in theCUBE, in Europe, at Copenhagen, Denmark for KubeCon Europe 2018. This is theCUBE. We have the CNCF, at the Cloud Native Computing Foundation, part of the Linux Foundation. I'm John Furrier, co-host of theCUBE, with Lauren Cooney, the founder of SparkLabs, new venture around open source and innovation. Our analysts here, today with theCUBE, and our two guests are Michael Hausenblas, who's the direct developer advocate at Red Hat. Diane Meuller's the director of community development at Red Hat, talking about OpenShift, Red Hat, and just the rise and success of OpenShift. It's been really well-documented here on theCUBE, but certainly, in the industry, everyone's taking notice. Great to see you again, welcome to theCUBE, good to see you. >> Thank you. >> And wonderful to be here again. >> So, first of all, a lot of big news going on. CoreOS is now part of Red Hat, so that's exciting. I haven't had a chance to talk to you guys about that yet here on theCUBE, but great, great puzzle piece from the industry there for you guys, congratulations. >> Yeah, it's been a wonderful collaboration, having the CoreOS team as part of the Red Hat, and the OpenShift team, it's just a perfect fit. And the team from CoreOS, they've always been my favorite people. Alright, and Brandon Philips and the team over there are just awesome. And to have the expertise from Tectonics, the operator framework, which you'll hear more about here at KubeCon EU this week, to have Quay under the wings of Red Hat now, and Quay is a registry with OpenShift or with any other Kubernetes, you know, the stuff that they brought to the table, and the expertise, as well as the wonderful culture that they had, it was such a perfect fit with OpenShift. >> And you know, you guys bring a lot to the table, too. And I was, I mean, I've been kind of critical of CoreOS in the past, in a good way, 'cause I love those guys. I had good chats with them over the years, but they were so pure open-source guys, like Red Hat. >> Diane: Well, there's nothing wrong with being pure open-source. (laughing) >> No, no, I'm cool with that, but you guys have perfected the business more, you have great customers. So one of the things that they were always strong at was the open-source piece but when you start to monetize, and you start to get into the commercialization, it's hard for a start-up to be both, pure open-source and to monetize. You guys now have it together, >> Yeah. >> Great fit. >> So, it's a wonderful thing. We, on the OpenShift side, we have the OpenShift Commons, which is our open-source community, and we've sort of flipped the model of community development and that's at Red Hat. And one of the things is, they've been really strong, CoreOS, with their open-source projects, whether etcd, or you know, a whole myriad of other things. >> Well, let's double down on that. I want to get your thoughts. What is this OpenShift Commons? Take a minute to talk about what you guys had. You had an event Monday. It was the word on the streets, here in the hallways, is very positive. Take a minute to explain what happened, what's going on with that program? >> So OpenShift Commons is the open-source community around OpenShift Origin, but it also includes all the upstream projects that we collaborate with, with everybody from the Kubernetes world, from the Promytheus, all the CNCF project leads, all kinds of people from the upstream projects that are part of the OpenShift Ecosystem, as well as all the service providers and partners, who are doing wonderful things, and all the hosts, like Google, and you know, Microsoft Azure folks are in there. But, we've kind of flipped the model of community development on its head. In the past, if you were a community manager, which is what I started out as, you were trying to get people to contribute to your own code base. And here, because there's so much cross-community collaboration going on, we've got people working on Kubernetes. We got Kubernetes people making commits to Origin. We work on the OCI Foundation, trying to get the container stuff all figured out. >> So when you say you flipped the model, you mean there's now multiple-project contributions going on, or? >> Yeah, we've got our fingers in lots of pies now, and we have to, the collaboration has to be open, and there has to be a lot of communication. So the OpenShift Commons is really about creating those peer-to-peer networks. We do a lot of stuff virtual. I host my own OpenShift Commons briefings twice a week, and I could probably go to three or four days a week, and do it, because there's so much information. There's a fire hose of new stuff, new features, new releases, and stuff. Michael just did one on FAS. You did one before for the machine-learning Saigon OpenShift on Callum. >> Hold on, I want to just get your thoughts, Michael, on this, because what came up yesterday on theCUBE, was integration glue layers are really important. So I can see the connection here. Having this Commons model allows people to kind of cross-pollenate, one. Two, talk about integration, because we've got Promytheus, I might use KubeFlow. So there's new things happening. What does this mean for the integration piece? Good for it, or accelerating it? What's your thoughts? >> Right, right, right. So, I mainly work upstream which means when it is KubeFlow and other projects. And for me, these kind of areas where you can bring together both, the developers, and the end users, which is super important for us to get the feedback to see where we really are struggling. We hear a lot from those people that meet there, what their pinpoints are. And that is the best way to essentially shape the agenda, to say, well, maybe let's prioritize this over this other feature. And as you mention, integration being one big part, and Functions and Service being, could be considered as the visual basics of applications for Cloud Native Computing. It can act as this kind of glue between different things there. And I'm super excited about Commons. That's for me a great place to actually meet these people, and talk with them. >> So the Commons is almost a cross-pollination of folks that are actually using the code, building the code, and they see other projects that makes sense to contribute to, and so it's an alignment where you allow for that cross-pollination. >> It's a huge series of conversations, and one of the things that is really important to all of the projects is, as Michael said, is getting that feedback from production deployments. People who are working on stuff. So we have, I think we're at around 375 organizational members, so there's... >> John: What percentage of end-user organizations, do you think? >> It's probably about 50/50. You know, you can go to Commons.OpenShift.org, and look up the participants list. I'm behind a little bit in getting everybody in there, but-- >> John: So it's a good healthy dose of end-users? >> It's a good healthy dose of end-users. There's some special interest groups. Our special interest groups are more around used cases. So, we just hosted a machine-learning reception two nights ago, and we had about 200 people in the room. I'd say 50% of them were from the KubeFlow community, and the other 50% were users, or people who are building frameworks for our people to run on OpenShift. And so our goal, as always, is to make OpenShift the optimal, the best place to run your, in this case, machine-learning workloads, or-- >> And I think that's super critical, because one of the things that I've been following a little bit, and you know, I have your blog entry in front of me, is the operator framework, and really what you're trying to do with that framework, and how it's progressing, and where it's going, and really, if you can talk a little bit about what you're doing there, I think that would be great for our viewers. >> So what I'm going to do is I'm going to make sure you get Brandon Philips here, on your KubeFlow, sometime this week, 'cause I don't want to steal the thunder from his keynote tomorrow morning-- >> Lauren: Well, drop a couple hints. (laughs) >> John: Share a little bit, come on. >> So the operator stuff that CoreOS, and they brought it to the table, so it's really their baby. They had done a lot of work to make sure that they had first-class access to be able to inject things into Kubernetes itself, and make it run. And they're going to do a better technical talk on it than I am, and make things run. And so that what they've done is they've opened up and created an STK for operators, so other people can build more. And we think, this is a tipping point for Kubernetes, and I really don't want to steal any thunder here, or get in over my head, is the other part of it, too. >> I think Brandon is the right person to talk about that. >> Brandon, we'll drag Brandon over here. >> I'm super excited about it, but let's-- >> Yeah, let's talk about why you're super excited about it. Is there anything you can kind of tell us in terms of what? >> Enables people to run any kind of workload in communities, in a reliable automated fashion. So you bring the experience that human operators have into software. So you automate that application, which makes it even more suitable to run your enterprise application that so far might have not been the best place to run. >> Lauren: That's great, yeah. >> And yeah, I'm also looking forward to Brandon explaining the details there. >> So I think it's great hearing about that, and we talk a lot about how it's great for users. It's great, you know, operators, developers, how they're building things out, and things along those lines. But one of the things that we are not hearing a ton about here, and we want to hear more about, is security. Security is increasingly important. You know, we're hearing bits and pieces but nothing's really kind of coming together here and what're your thoughts on that? >> Security, I was recently, when I blogged about it, and people on Twitter said, well, is that really true that, you know, couldn't this secure body fall? It's like, well, all the pieces are there. You need to be aware of it. You need to know what you're doing. But it is there, right? All the defaults might not be as you would expect it, but you can enable it. And I think we did a lot of innovations there, as well. With our back, and security context, and so on. And, actually, Liz Rice and myself are working on putting the security cookbook, and for a variety that will come out later this year. We're trying to document the best practice, because it is early days, and it's quite a range of things. From building container images in a secure way, to excess control, and so on, so there's a lot of stuff (mumbles). >> What're some of the end-user feedback sessions, or feedback data that you're getting from these sessions? What is some of the things you guys are hearing? What's the patterns? What's the things that are boiling up to the top? >> Well, there's so many. I mean, this conference is one of those ones where it's a cornucopia of talks, and trying to, I just wrote a little blog post called, The Hitchhiker's Guide to KubeCon. It's on blog.openshift.com. And because, you could spend all of your time here in a different track, and never leave it, like Security 1, or in Operations 1, or-- >> John: There's a lot of great content. >> I think the Istio stuff is probably the hottest thing I'm hearing people going to. There was a great deep-dive training session, hands-on on Monday, here, that got incredible feedback. IBM and Google did that one. We had a lot of customer talks and hands-on training sessions on Monday. Here, there are pretty much, there's a great talk coming up this afternoon, on Kube Controllers that Magic... I think that's at 11:45-ish. There are a lot of the stuff around Service Fish, and service brokers, is really kind of the hot thing that people are looking for to get implemented. And we've got a lot of people from Red Hat working on that. There's, oh man, there's etcd updtes, there's a bazillion things going-- >> John: It's exploding big time here. >> Yeah. >> No doubt about it. >> The number one thing that I'm seeing last couple of months, being onsite with customers, and also here, is that given that Kubernetes is now the defective standard of container authorization, people are much more willing to go all-in, you know? >> Yeah. >> A lot of folks were on the fence, for a couple of years, going like, which one's going to make it? Now, it's kind of like, this is a given. You couldn't, you know, just as Linux is everywhere on the servers, that's the same with Kubernetes, and people are now happy to really invest, to like, okay, let's do it now, let's go all in. >> Yeah, and, what we're hearing, too, just stepping back and looking at the big picture is we see the trend, kind of hearing and connecting the dots, as the number of nodes is going to expand significantly. I mean, Sterring was on stage yesterday, and we heard their, and still small, not a lot of huge, not a lot on a large scale. So, we think that the scale question is coming quickly. >> Well, I think it already came, alright? In the machine-learning reception that we had at night, one of the gentleman, Willem Bookwalter, from Microsoft, and Diane Feddema, from Red Hat, and a whole lot of people are talking about how do we get, because machine-learning workloads, have such huge work, you know, GPU, and Google has their TPU requirements to get to scale, to run these things, that people are already pushing the envelope on Kubernetes. Jeremy Eater from Red Hat has done some incredible performance management work. And on the CNCF blog, they've posted all of that. To get the optimal performance, and to get the scale, is now, I think, one of the next big things, and there's a lot of talks that are on that. >> Yeah, and that's Istio's kind of big service mesh opportunity there, is to bring that to the next level. >> To the next level, you know, there's going to be a lot of things that people are going to experience trying to get the most out of their clusters, but also, I think we're still at the edge of that. I mean, someone said something about getting to 2,500 nodes. And I'm like, thinking, that's just the beginning, baby. >> Yeah, it's going to be more, add a couple zeroes. I got to ask you guys, I got to put you both on the spot here, because it's what we do on theCUBE. You guys are great supporters of theCUBE. We appreciate that, but we've had many conversations over the years with OpenShift, going back to OpenStacks, I don't know what year it was, maybe 2012, or I don't know. I forget what year it was. Now, the success of OpenShift was really interesting. You guys took this to a whole 'nother level. What's the reaction? Are you, as you look back now on where you were with OpenShift and where you are today, do you pinch yourself and say, damn? Or what's your view? >> Red Hat made a big bet on Kubernetes three years ago, three and a half years ago, when people thought we were crazy. You know, they hadn't seen it. They didn't understand what Google was trying to open-source, and some of the engineers inside of Red Hat, Clayton Coleman, Matt Hicks, a lot of great people, saw what was coming, reached out, worked with Google. And the rest of us were like, well, what about Ruby and Rails, and Mongo DB, and you know, doing all this stuff? And like, we invested so much in gears and cartridges. And then, once they explained it, and once Google really open-sourced the whole thing, making that bet as a company, and pivoting on that dime, and making version 3.0 of OpenShift and OpenShift Origin, as a Kubernetes-based platform, as a service, and then, switching over to being a container platform, that was a huge thing. And if you had talked to me back then, three years ago, it was kind of like, is this the right way to go? But, then, you know, okay. >> Well, it's important to history to document that point, because I remember we talked about it. And one of the things, you guys made a good bet, and people were scratching their head, at that time. >> Oh yeah. >> Big time. But also, you've got to give credit to the community, because the leaders in the community recognized the importance of Kubernetes early on. We've been in those conversations, and said, hey, you know, we can't screw this up, because it was an opportunity. People saw the vision, and saw it as a great opportunity. >> I think, as much as I like the technical bits, as an engineer, the API being written and go, and so on, I really think the community, that is what really makes the difference. >> Yeah, absolutely does. >> If you compare it with others, they're also successful. But here with CNCF, all the projects, all the people coming together, and I love the community, I really-- >> It's a case study of how to execute, in my opinion. You guys did a great job in your role, and the people didn't get in the way and try to mess it up. Great smart people understood it, shepherded it through, let it grow. >> And it really is kudos to the Kubernetes community, and the CNCF, for incubating all of this wonderful cross-community collaboration. They do a great job with their ambassadors program. The Kubernetes community does amazing stuff around their SIGs, and making sure that projects get correctly incubated. You know, they're not afraid to rejig the processes. They've just done a wonderful thing, changing the way that new projects come into the Kubernetes, and I think that willingness to learn, learn from mistakes, to evolve, is something that's really kind of unique to the whole new way of thinking about open-source now, and that's the change that we've seen. >> And open-source, open movements, always have a defining moment. You know, the OSI model, remember? That stack never got fully standardized but it stopped at a really important point. PCPIP, IP became really important. The crazy improbability world, CISCO, as we know, and others. This is that kind of moment where there's going to be a massive wealth creation, value creation opportunity because you have people getting behind something, as a de facto standard. And then, there's a lot of edge work around it that can be innovated on. I think, to me, this is going to be one of those moments we look back on. >> Yeah, and I think it's that willingness to adjust the processes, to work with the community, and you know, that Kubernetes, the ethos that's around this project, we've learned from a lot of other foundations' mistakes. You know, not that they're better or worse, but we've learned that you could see the way we're bringing in new projects, and adding them on. We took a step back as a community, and said okay, this is, we're getting too many, too soon, too fast. And maybe, this is not quite the right way to go. And rather than doing the big tent umbrella approach, we've actually starting doing some really re-thinking of our processes, and the governing board and the TOC of the CNCF, have done an awesome job getting that done. >> When you got lightning in a bottle, you stop and you package it up, and you run with it, so congratulations. Red Hat Summit next week, we'll be there, theCUBE. >> Oh yeah. >> Looking forward to going deep on this. >> Well, the OpenShift Commons Gathering is the day before Red Hat Summit. We've completely sold out, so sorry, there's a waitlist. We've gone from being, our first one, I think we had 150 people come. There's over 700 people now coming to the Gathering one, and 25 customers with production deployments speaking. This is the day before Red Hat Summit. And I lost count of how many OpenShift stories are being told at Red Hat Summit. It's going to be a crazy, jetlag-y week, next week, so-- >> Congratulations, you guys got a spring in your step, well done. OpenShift going to the next level, certainly the industry and Kubernetes, a service mesh as Istio. Lot of great coverage here in theCUBE, here in Europe for KubeCon 2018 in Copenhagen, Denmark. I'm John Furrier, and Lauren Cooney, the founder of SparkLabs. I'm with theCUBE, we'll be back with more live coverage. Stay with us! Day Two, here at KubeCon, we'll be right back. (upbeat techno music)

>>we're back, we're assessing the as a service space. H. P. S. Green Lake announcements, my name is Dave balanta, you're watching the cube die on Hinchcliffe is here along with Holger muller, these are the constellation kids, extraordinary analysts guys. Great to see you again. I mean it super experienced. You guys, you deal with practitioners, you deal your technologist, you've been following this business for a long time. Diane, We spoke to Holger earlier, I want to start with you uh when you look at this whole trend to as a service, you see a lot of traditional enterprise companies, hard traditionally hardware companies making that move for for a lot of obvious reasons are they sort of replicating in your view, a market that you know well and sas what's your take on how they're doing generally that trend and how HP is >>operating well. Hp has had a unique heritage. They're coming at the whole cloud story and you know the Hyper Scaler story from a different angle than a lot of their competitors and that's mostly a good thing because most of the world is not yet on the cloud, They actually came from H. P. S original world, their line of servers and networks and so on. Um and and so they bring a lot of credibility saying we really understand the world you live in now but we want to take you to that that as a service future. Uh and and you know, since we understand you so well and we also understand where this is going and we can adapt that to that world. Have a very compelling story and I think that with green like you know, was first started about four years ago, it was off to the side uh you know, with all the other offerings now it's it's really grown up, it's matured a lot and I think you know, as we talked about the announcements, we'll see that a lot of key pieces have fallen into place to make it a very compelling hybrid cloud option for the enterprise. >>Let's talk about the announcement. Was there anything in particular that stood out the move to data management? I think it's pretty interesting is a tam expansion strategy. What's your take on the >>announcement? Well, the you know, the unified analytics uh story I think is really important now. That's the technology piece where they say, they say we can give you a data fabric, you can access your data outside of its silos. It doesn't address a lot of the process and cultural issues around data ownership inside the enterprise, but it's you know, having in the actual platform and as you articulating it as a platform, that's one of the things that was also evident, they were getting better and better at saying this is a hybrid cloud platform and it has all the pieces that you would expect, especially the things like being able to bring your data from wherever it is to wherever people needed to be. Uh you know, that's the Holy Grail, so really glad to see that component in particular. I also like the cloud adoption framework saying we understand how to take you from this parochial world of servers that you have and do a cloud date of hybrid world and then maybe eventually get you get you to a public cloud. We understand all the steps and all the components uh I think that's uh you know, I have a study that fully in depth but it seems to have all the moving parts >>chime in anything stand out to, you >>know, I think it's great announcements and the most important things H. P. S and transformation and when you and transformation people realize who you've been, the old and they're here. Maybe the mass of the new but an experienced technology but I will not right away saying oh it's gonna happen right. It's going to happen like this is gonna be done, it's ready, it's materials ready to use and so on. So this is going to give more data points, more proof points, more capabilities that HB is moving away from whatever they were before. That's not even say that to a software services as a service as you mentioned provider. It's >>been challenging, you look at the course of history for companies that try to go from being a hardware company to a software company, uh HP itself, you know, sort of gave up on that IBM you could say, you know semi succeeded but they've they've struggled what's different >>That will spend 30 billion, >>30 >>four. Exactly. So and of course Cisco is making that transition. I mean every traditional large companies in that transition. What about today? Well, first of all, what do you think about HP es, prospects of doing so? And are there things today in the business that make that, you know more faster, whether it's containers or the cloud itself or just the scale of the internet? >>I mean it's fascinating topic, right? And I think many of the traditional players in the space failed because they wanted to mimic the cloud players and they simply couldn't muster up the Capex, which you need to build up public cloud. Right? Because if you think of the public cloud players then didn't put it up for the cloud offering, they put it up because they need themselves right, amazon is an online retailer google as a search and advertising giant Microsoft is organic load from from from office, which they had to bring to the cloud. So it was easier for them to do that. So no wonder they failed. The good news is they haven't lost much of their organic load. Hp customers are still HP customer service, celebrity security in their own premises and now they're bringing the qualities of the cloud as a service, the pay as you go capabilities to the on premise stack, which helps night leader to reduce complexity and go to what everybody in the post pandemic world wants to get to, which is I only pay for what I use and that's super crucial because business goes up and down. We're riding all the waves in a much, much faster way than ever before. Right before we had seven year cycles, it was kind of like cozy almost now we're down to seven weeks, sometimes seven days, sometimes seven hour cycles. And I don't want to pay for it infrastructure, which was great for how my business was two years ago. I want to pay for it as I use it now as a pivot now and I'm going to use >>Diane. How much of this? Thank you for that whole girl. How much of this is what customers want and need versus sort of survival tactics on the vendors >>part. So I think that there, if you look at where customers want to go, they know they have to go cloud, they had to go as a service. Um, and that they need to make multiple steps to get there. And for the most part, I see green light is being a, a highly credible market response to say, you know, we understand IT better, we helped build you guys up over the last 30 years. We can take you the rest of the way, here's all the evidence and the proof points, which I think a lot of the announcements provide uh, and they're very good on cloud native, but the area where the story, um, you may not be the fullest strength it needs to be is around things like multi cloud. So when I talked to almost any large organization C I O. They have all the clouds need to know, how do I make all this fit together? How do I reconcile that? So for the most part, I think it's closely aligned with actual customer requirements and customer needs. I think these have additional steps to go >>is that, do you feel like that's a a priority? In other words, they got to kind of take a linear path. They got to solve the problem for their core customer base or is it, do you feel like that's not even necessarily an aspiration? And it seems like customers, I want them to go. There is what I'm >>inferring that you're, so I do. Well let's go back to the announcement specifically. So there's there are two great operational announcements, one around the cloud physics and the other one around info site. It gives a wealth of data, you know, full stack about how things are operating, where the needs are, how you might be able to get more efficiencies, how you can shut down silicon, you're not using a lot of really great information, but all that has to live with a whole bunch of other consoles and everybody is really craving the single piece of glass. That's what they want is they want to reduce complexity as holder was saying and say, I want to be able to get my arms around my data center and all of my cloud assets. But I don't want to have to check each cloud. I want it in one place. So uh, but it's great to see those announcements position them for that next step. They have these essential components that are that look, you know, uh, they look best to breed in terms of their capabilities are certainly very modern now. They have to get the rest of that story. >>Hope you were mentioning Capex. I added it up I think last year the big four include Alibaba, spent 100 billion on the Capex and generally the traditional on prem players have been defensive around cloud. Not everything is moving to the cloud, we all know that. But I, I see that as a gift in a way that the companies like HP can build on top of into Diane's point that, you know, extend cross clouds out to the edge, which is, you know, a trillion dollar opportunity, which is just just massive. What are your thoughts on HBs opportunities there and chances of maybe breaking away from the pack >>I think definitely well there's no matter pack left, like there's only 23, it's a triumvirate of maybe it's a good thing from a marketing standpoint. There's not a long list of people who give me hardware in my data center. But I think it increases their chances, right? Like I said, it's a transformation, there's more credibility, there's more data point, there's more usage. I can put more workloads on this. And I see, I also will pay attention to that and look at that for the transformation. No question. >>Yeah. And speaking of C. I. O. S. What are you hearing these days? What's their reaction to this whole trend toward as a service? Do they, do they welcome it? Do they feel like okay it's a wait and see. Uh I need more proof points. What's the sentiment? >>Well, you have to divide the Ceo market basically two large groups. One is the the ones that are highly mature. They tend to be in larger organizations are very sophisticated consumers of everything. They see the writing on the wall and that for most things certainly not everything as a service makes the most sense for all the reasons we know, agility and and and speed, you know, time to value scalability, elasticity, all those great things. Uh And then you have the the other side of the market which they really crave control. They have highly parochial worlds that they've built up um that are hard to move to the cloud because they're so complex and intertwined because they haven't had that high maturity. They have a lot of spaghetti architecture. They're not really ready to move the cloud very quickly. So the the second audience though is the largest one and it's uh you know, the hyper scales are probably getting a lot of the first ones. Um, but the bigger markets, really the second one where the folks that need a lot of help and they have a lot of legacy hardware and software that they need to move and that H P. E understands very well. And so I think from that standpoint they're well positioned to take advantage of an untapped market are relatively untapped market in comparison. Hey, >>in our business we all get pulled in different directions because it would get to eat. But what are some of the cool things you guys are working on in your research that you might want people to know about? >>Uh, I just did a market overview for enterprise application platforms. I'm a strong believer that you should not build all your enterprise software yourself, but you can't use everything that you get from your typical SAs provider. So it's focusing on the extent integration and build capabilities. Bill is very, very important to create the differentiation in the marketplace and all the known sauce players basically for their past. Right? My final example is always to speak in cartoons, right? The peanuts, right? There's Linus of this comfort blanket. Right? The past capability of the SARS player is the comfort blanket, right? You don't fit 100% there or you want to build something strategic or we'll never get to that micro vertical. We have a great enterprise application, interesting topic. >>Especially when you see what's happening with Salesforce and Service now trying to be the platform platforms. I have to check that out. How about >>Diane? Well and last year I had a survey conducted a survey with the top 100 C IOS and at least in my view about what they're gonna do to get through this year. And so I'm redoing that again to say, you know, what are they gonna do in 2022? Because there's so many changes in the world and so, you know, last year digital transformation, automation cybersecurity, we're at the top of the list and it'll be very interesting. Cloud was there too in the top five. So we're gonna see what, how it's all going to change because next year is the year of hybrid work where we're all we have to figure out how half of our businesses are in the office and half are at home and how we're gonna connect those together and what tools we're gonna make, that everybody's trying to figure >>out how to get hybrid. Right, so definitely want to check out that research guys. Thanks so much for coming to the cubes. Great to see you. >>Thanks. Thanks Dave >>Welcome. Okay and thank you for watching everybody keep it right there for more great content from H. P. S. Green Lake announcement. You're watching the cube. Mm this wasn't

>>From around the globe. It's the queue with digital coverage of IBM. Think 20, 21 brought to you by IBM, welcome back to IBM. Think 2021. And we're going to dig into the intersection of finance and business strategy. My name is Dave Vellante and you're watching the cubes continuous coverage of IBM. Thinking with me is Brian Hoffman is the chief operating officer of IBM global financing. Brian, thanks for coming to the cube today. Good morning. Great to be here. Hey, good morning. So I think we've heard a lot about the impact of hybrid cloud AI, digital transformation, and I wonder as a finance person and a former CFO, what do you see and how do you think about some of the key considerations in financials and strategies that are supporting these major projects? Right. We've got to come to the CFO and say, Hey, we want to spend some money and here's the benefit. Here's the cost? How can CEOs and their teams work with CFOs to try to really accelerate that digital transformation? >>Right, right. Great question. And actually that question, I think I might've answered it a little bit differently. Like two years ago, a year ago before the pandemic, I think it's actually changed a little bit with the pandemic. Um, in, in my experience as a CFO, people would come into me for projects and there was three ways that you could justify it, right? You can justify short-term immediate quick payback kind of hitters. You can justify it with, um, you know, improving our efficiency or effectiveness, um, you know, reducing costs in the long run or making the client experience better or more from a strategic point of view. Um, you know, uh, growing revenue, getting to new clients, uh, improving margins, right? And so the, the hybrid cloud transformation journey really still addresses those three things. And when we come in, a lot of people focus, like you said, on that third strategic point. >>Uh, but, but all three of those come into play. And what's really interesting now is as I'm dealing with it, I'm talking to other CFOs. Uh, the pandemic is really, if you will throw in a wrinkle in here, right? So the, the, the clients that I'm talking to the IBM clients, they have to operate their business very differently. And, and their business models, some of them are changing. Clearly their clients, their business models are changing. They're operating differently as well. Um, so, so our clients have to react to that and hybrid cloud, and that, that, that type of a, of a structure really can support that. So there's really an emphasis here now to act with much more speed on this journey to get moving on it, to get there, because you have to make these changes and doing those two things in concert really has a ton of business value. >>Yeah. I mean, the CFOs that I've talked to and the CIO is it's really kind of industry dependent, right. If you're an airlines or hospitality, it was like, yeah, we got to cut costs. A lot of organizations said, okay, we're going to support remote workers, put in VDI or deal with end point security or whatever it was, but we're actually going double down on our digital transformation. This is where we're going to lean in. There's an opportunity for us to come out stronger. How did you guys approach it in terms of your own internal digital transformation? >>Yeah, we, we, um, we were working on our digital transformation, uh, you know, a little bit before the pandemic and it kind of followed those, those three, uh, those three items when they, when they first started implementing it, they came in and said, Hey, if we can, if we can move to a cloud, uh, platform, our infrastructure savings will be pretty significant. You know, the it infrastructure savings will be 30 to 40%. So, you know, quick payback, CFO types love that. So, you know, we went forward with that. Um, but then quickly we saw the, the real benefits of moving to a, a hybrid cloud strategy. So just as an example, as we were making some of these changes, we found a workflow tool in one of our markets in Europe. That was a great tool. And, uh, if we wanted to implement that across the business, um, in the old days, you know, we're in 40 countries, we've got 2,500 employees, three lines of business. >>It would have been very complex cause our, our operating structure is, is very robust, very complex. Um, it probably would've taken us a year, two years to do that, but since we are now on a cloud platform, we got that rolled out that workflow tool rolled out across our business in months saving, you know, 20 to 30% of, of workload being much more efficient in getting to our clients and reacting quilted with them. And in fact, that tool got adopted across IBM because that cloud platform enabled that to happen. And then the great thing, which I didn't even realize at the time, but now thinking more strategically, um, our, my it resource earlier was running at about 50, 50, 50 people were working on maintenance. He kind of thinks we 50 on development as we've now transitioned to this cloud, my it resources now 70 plus percent dedicated to new development. So now we can go attack new things that really provide customer value in the pandemic. You know, the first thing you look at is can we get into more, um, you know, electronic contracts, e-signatures things that, that would provide value to customers anyway, but in the pandemic is like really, uh, a significant, uh, no differentiator for us. So, so all those things were enabled by that, that, uh, journey that we've been taking. >>I know most of the CFO, in fact, every CFO I know of a public company took advantage of, you know, cheap debt and improving their balance sheets. And, you know, liquidity is not the problem today, especially in the tech industry. Uh, and at the same time, you know, I'm interested in how companies are using financing. They don't want to necessarily build out data centers, but they do want to fund their digital transformation. So what are you seeing in terms of how your customers are using financing? You know, what's the conversation, like, what advice are you giving? >>Yeah. So, um, you know, it, it depends a little bit on the type of customer, like you said, you know, we, we deal with a lot of the biggest strongest customers in the world. And, and as, as we deal with them, financing really helps the return on their investment, right. Aligning the payments of those cash flows for when they're getting the benefits. Uh, and, and we see a real good value in improving the return on those investments and helping, you know, if it's something that's going to go to the board, that really makes a difference to them. Uh, so you know, that that's always been a value proposition. It continues to be, um, the other thing that's helped them now, like you said, is, is even in this environment, people want to accelerate this transition. Um, but it's a, it's a, it's a big time of uncertainty. >>So, you know, some of the smaller clients, some of the more, uh, um, you know, the industries that are a little more cash, constrained airlines, et cetera, you know, they're looking for the, the immediate cashflow benefits. Um, but many of the C F O is, you're saying, Hey, listen, you know, I can, I want to go as fast as I can help me put together a structure that lets me, you know, get this in place as quick as possible. Uh, but not blow my budgets, not make me take too much risk in this time of uncertainty, uh, but keeps me moving. And I think that's where financing really comes in as well. Um, and we're, we're kind of talking much more about that value proposition than just if you will, the improved ROI proposition that we've had all along. >>I want, we can talk a little bit more about IBM global financing. I mean, people may have a lot of times people misunderstand it. You know, when you look at IBM's debt, you gotta, you gotta take out the, the piece that I've hit in global financing, because that's a significant portion and that's sort of self, you know, self fulfilling. Uh, but what do people need to know about, uh, IBM global financing? >>We actually run three different businesses, uh, and we've been transforming our strategy over time. So, you know, right now with, with, uh, IBM being all in on hybrid, we are very focused on helping IBM and IBM's clients on this digital journey on IBM growing their revenue. Um, you know, we, we, in the past had been more of, if you will, the full service, it finance are doing a lot more than just IBM, but we are really focused now on, on helping IBM. So I think the best thing for, for IBM clients to know is as you're talking to IBM about the total solution, that total value prop, that IBM brings that financing, that cashflow solution should be embedded in what they're looking at and can provide a lot of value. Um, you know, the second thing I think most people know is we provide, uh, financing for IBM's channels. >>So, you know, distributors, resellers, et cetera, if you're an IBM distributor or reseller, you know, about us, because just about a hundred percent of IBM's partners use us to provide that working capital financing. Uh, you know, we ha we have state-of-the-art platforms. We're, we're, uh, we're just so integrated with them. Again, I don't have to, I don't have to be a sales pitch on that because they all know us. Um, and the third one, just because people might not realize this is we do have an, we call it an asset recovery business. Um, it's a pretty small business, you know, springing back equipment that comes off lease or that, uh, is used by IBM internally. Um, and while, you know, it's not, it's not, uh, as well known, I'm pretty proud of it because it really does help with the focus that the world that IBM has on sustainability and reuse and, um, and making sure that, that, you know, we're, we're treating the planet fairly here, so that that's a, a small but powerful piece of our business. >>Well, you're quite broader than leasing mainframes in the eighties. That's for sure. So talk a bit more about, let me give you a double click on that sort of hybrid cloud and obviously machine intelligence is a big piece of those digital transformation. So, so how specifically are you, are you helping clients really take advantage of things like hybrid cloud? >>So, yeah, so, um, what we have typically have been doing, and I can, you know, give you a couple different examples if you will, you know, for, for larger clients, what we tend to be doing is helping them, like I said, accelerate their business. So, um, you know, they're looking to modernize their applications, uh, but they still have a big infrastructure in place. And so they'll run into, uh, you know, budget constraints and, and, you know, cash is still be careful advantage. So for them, we are much more typically focused on, on, you know, if you will, project based financing that allows those cash flows, uh, to line up with the savings. Again, those are tend to be bigger projects that often go to boards that return, uh, benefit is very important, uh, a little bit different value proposition for more, uh, mid-market customers. So, you know, uh, as I was kinda just looking recently, we have a couple of different customers like form engineering, um, or, or Novi still there, there are two smaller, uh, compared to some of the other customers we use, uh, they are again, much more focused on, on how do I, how do I conserve and best use my cash immediately. >>Uh, but they want to get this, they want to get this transformation going. So, uh, you know, we provide flexible payment plans to them, so they can go at the rate and pace that they need to, they can align up those cash flows with their budgets, for their business cycles, et cetera. So again, we're, we're smaller customers where timing of the cash flow in their business cycle is very important. We provide that benefit as well. >>You know, I wonder if I could ask you, so you remember, of course, the early days of, of public cloud, one of the first tailwinds for public cloud was the pen was not the pandemic, the, uh, the, the, the, the financial crisis of 2007. And a lot of CFOs said, okay, let's shift to, uh, to an OPEX model. Uh, and now you could always provide financial solutions to customers, but it seems like today, you know, when I talk to clients, it's, it's much more integrated. It's not just the public cloud, you can do that for on premises. And again, you always could do that, but it seems like there's much more simpatico, uh, in the way in which you provide that, that, that solution. >>Yeah. Yeah, absolutely. And this might be a little too finance geeky, I don't know, but if you go back, well, if you go back to the financial crisis and all that, and at that time, um, a lot of people were looking to financing for you called it, but, you know, if a CFO is talking about off balance sheet transaction, right. Um, and, and, you know, between regulation, et cetera, et cetera, that, that balance sheet thing, first of all, are seeing through it that much more clearly. But second, you know, the, the, uh, financial disclosure say, you kind of have to show that stuff. So that, that if you will, window dressing benefit has gone away. So now, which is great for me, we really get to talk about what's the real benefit. What is the, you know, what is the real benefit of, you know, you, you want to make sure that you have known timed, uh, expenditures, you know, that if your business grows, that, that your, your expenses can grow evenly with those, with that business growth, you don't have to take big chunky things. And so, you know, uh, financing under the covers of an integrated solution, and IBM has a lot of those integrated solutions allows businesses to have that, you know, known timing, known quantities, most of the benefits that people were looking for from that op ex cloud model, um, without, you know, some of the, the, uh, the problems that you have when you try to have to go straight to a public cloud for very, you know, big sensitive businesses, confidential, confidential, uh, data, et cetera. >>Right. Thanks for that. So, okay. We're, we're basically out of time, but I wonder if you could give us the bumper sticker or key takeaways, maybe you could summarize for our audience. >>Yeah. If for those that know, uh, IBM global financing or dealing with IBM, my view would be, uh, in the past, we, might've been a little more, you know, uh, out there with our own, with our own banner, et cetera, in the future. I think that, that you should expect to see us very well integrated into anything you're doing. I think our value prop is clear and compelling and, and, and will be included in these hybrid cloud transformations to the, to the benefit of our clients. So, uh, that's, that's our objective and, and we're well on our way there, >>Great. Diane work anywhere. I'm going to go for more, more familiar, obviously. ibm.com. You've got some resources there, but there was there any.com >>There's, there's a, I think you just probably a slash financing, but yeah, there's, it's loaded with information. Yeah. >>Excellent. Brian, thanks so much for coming to the cube. Really great to have you today and appreciate the time. Yeah, my pleasure. And thank you for watching everybody. This is Dave Volante for the cube and our coverage of IBM think 20, 21, the virtual edition, right back.

>>on >>the globe. It's the Cube with digital coverage of AWS reinvent 2020 sponsored by Intel, AWS and our community partners. Okay. Welcome back, everyone. That's the cubes. Live coverage here in Palo Alto, California. I'm John for your host with David Lantana in Boston. Massachusetts. Uh, we got a great panel here. Analysts just gonna break it down. Keynote analysis. Day one, we got Ah, longtime Web services expert analyst Diane Hinchcliffe, principal researcher at N V. P. It constantly research, but he goes way back. Dan, I remember, uh, 2000 and one time frame you and I'm >>reading Last time you and I hang out with Michael Arrington's house back in the TechCrunch days >>back when, you know you were on this was Web services. I mean, that's always, uh, serves on the architectures. They called it back then. This was the beginning. This really was the catalyst of cloud. If you think about virtualization and Web services in that era, that really spawned where we are today so great to >>have you on as an Amazon got their start saying that everyone could get whatever they want to on a P. I now right, >>all right? Well, we've been riding this wave. Certainly it's cotton now more clear for the mainstream America. And I quoted you in my story, uh, on Andy Jassy when I had my one on one with them because I saw your talk with star Bit of the weekend and in the way you kicked it off was the Pandemic four was forced upon everybody, which is true, and that caught my attention was very notable because you talked to a lot of C E. O s. Does jazz sees pitch resonate with them? In your opinion, what's your take on on that on that posture? Because we heard, hey, you know, get busy building or you're dying, right? So get busy building. That's what >>I thought that was a good message. But I mean on and certainly I saw tweets and said, Hey, he's just he's just directly talking to the CEO. But if you ask me, he's still talking to the CTO, right? The technology officer who's got a feels all this technology and bend it into the shape that it will serve the business. You talk to a CEO who wants is trying to get on the cloud their biggest challenges. I know I need armies of people who know all these brand new services. You saw the development velocity of all the things that they announced and things they re emphasized there was There was a lot of things that were bringing back again because they have so many things that they're offering to the public. But the developer skills or not, they're the partner skills are not there. So you talked to CEO, says All right, I buy in and and I have had to transform overnight because of the pandemic, my customers have moved, my workers have moved on, and I have to like, you know, redirect all my I t Overnight and Cloud is the best way to do that. Where's my where's all the skills for the training programs, the department programs that allow me to get access to large amounts of talent? Those are the types of things that the CEO is concerned about is from an operational perspective. We didn't hear anything about, like a sales force type trailhead where we're going to democratize cloud skills to the very far end of your organization. >>Yeah, they're just kind of scratching the service. They didn't mention that, you know, far Gates away to get into server list. I mean, this is ultimately the challenge Dave and Deena like, don't get your thoughts on this because I was talking Teoh a big time CTO and a big time see so and that perspectives were interesting. And here's the Here's the Here's what I want you to react Thio the sea level Say everything is gonna be a service. Otherwise we're gonna be extinct. Okay, that's true. I buy that narrative, Okay, Make it as a service. That's why not use it. And then they go to the C t. And they say, implement, They go Well, it's not that easy. So automation becomes a big thing. And then so there's this debate. Automate, automate, automate. And then everything becomes a service. Is it the cart before the horse? So is automation. It's the cart before the horse, for everything is a service. What do you guys think about that? >>We'll see. I mean, CEO is to Diane's point, are highly risk averse and they like services. And those services generally are highly customized. And I think the tell in the bevy of announcements the buffet have announces that we heard today was in the marketplace what you guys thought of this or if you caught this. But there was a discussion about curated professional services that were tied to software, and there were classic PDM services. But they were very, you know, tight eso sort of off the shelf professional services, and that's kind of how Amazon plays it. And they were designed to be either self serve. It's a Diane's point. Skill sets aren't necessarily there or third parties, not directly from Amazon. So that's a gap that Amazon's got too close. I mean, you talk about all the time without post installations, you know, going on Prem. You know who's gonna support and service those things. You know, that's a that's a white space right now. I think >>e think we're still reading the tea leaves on the announcements. But there was one announcement that was, I thought really important. And that was this VM Ware cloud for a W s. It says, Let's take your VM ware skills, which you've honed and and cultivated and built a talent base inside your organization to run VMS and let's make that work for a W s. So I thought the VM Ware cloud for a W s announcement was key. It was a sleeper. It didn't spend a lot of time on it. But the CEO ears are gonna perk up and say, Wait, I can use native born skills. I already have to go out to the cloud So I didn't think that they did have 11 announcement I thought was compelling in that >>in the spending data shows of VM Ware Cloud on AWS is really gaining momentum by the way, As you see in that open shift So you see in that hybrid zone really picking up. And we heard that from AWS today. John, you and I talked about it at the open I produces in >>Yeah, I want to double down on that point you made because I want to get your thoughts on this a Z analyst because you know, the VM ware is also tell. Sign to what I'm seeing as operating and developing Dev ops as they be called back in the day. But you gotta operate, i t. And if Jassy wants to go after this next tier of spend on premise and edge. He's gotta win the global i t posture game. He's gotta win hybrid. He's got to get there faster to your point. You gotta operate. It's not just develop on it. So you have a development environment. You have operational environment. I think the VM Ware thing that's interesting, cause it's a nice clean hand in glove. VM Ware's got operators who operate I t. And they're using Amazon to develop, but they work together. There's no real conflict like everyone predicted. So is that the tell sign is the operational side. The challenge? The Dev, How does Amazon get that global I t formula down? Is it the VM Ware partnership? >>I think part of it is there, finally learning to say that the leverage that the vast pool of operational data they have on their literally watching millions of organizations run all the different services they should know a lot and I say made that point today, he said, Well, people ask us all the time. You must have all these insights about when things were going right or wrong. Can you just tell us? And so I think the announcement around the Dev ops guru was very significant, also saying you don't necessarily have to again teach all your staff every in and out about how to monitor every aspect of all these new services that are much more powerful for your business. But you don't yet know how to manage, especially at scale. So the Dev Ops guru is gonna basically give a dashboard that says, based on everything that we've known in the past, we could give you insights, operational insights you can act on right away. And so I think that is again a tool that could be put in place on the operational side. Right. So b m where for cloud gives you migration ability, uh, of existing skills and workloads. And then the Dev Ops crew, if it turns out to be everything they say it is, could be a really panacea for unlocking the maturity curve that these operators have to climb >>on. AWS is in the business now of solving a lot of the problems that it sort of helped create. So you look at, for instance, you look at the sage maker Data Wrangler trying to simplify data workloads. The data pipeline in the cloud is very very complex and so they could get paid for helping simplify that. So that's a wonderful, virtuous circle. We've seen it before. >>Yeah. I mean, you have a lot of real time contact lens you've got, um, quick site. I mean, they have to kind of match the features. And And I want to get your guys thoughts on on hybrid because I think, you know, I'm still stuck on this, Okay? They won the as path and their innovations Great. The custom chips I buy that machine learning all awesome. So from the classic cloud I as infrastructure and platform as a service business looking good. Now, if you're thinking global, I t I just don't just not connecting the dots there. See Outpost? What's riel today for Amazon? Can you guys share E? I mean, if you were watching this keynote your head explode because you've got so many announcements. What's actually going on if you're looking at this is the CEO. >>So the challenge you have is the CEO. Is that your you have 10, 20 or 30 or more years of legacy hardware, including mainframes, right. Like so big insurance companies don't use mainframe because their claims systems have been developed in their very risk averse about changing them. Do you have to make all of this work together? Like, you know, we see IBM and Redhead are actually, you know, chasing that mainframe. Which angle, which is gonna die out where Amazon, I think is smart is saying, Look, we understand that container is gonna be the model container orchestration is gonna be how I t goes forward. The CEO is now buy into that. Last year, I was still saying, Are we gonna be able to understand? Understand? Kubernetes is the regular average i t person, which are not, you know, Google or Facebook level engineers Are there gonna be able to do do containers? And so we see the open sourcing of of the AWS is, uh, kubernetes, uh, server on. We see plenty of container options. That's how organizations could build cloud native internally. And when they're ready to go outside because we're gonna move, they're gonna move many times slower than a cloud native company to go outside. Everything is ready there. Um, I like what I'm seeing without posts. I like what I'm seeing with the hybrid options. The VM ware for cloud. They're building a pathway that says you can do real cloud. And I think the big announcement that was that. That s a really, uh, spend time on which is that PCs for everywhere. Um, a saying you're gonna be able to put Amazon services are compute services anywhere. You need it, e think that's a smart message. And that allows people to say I could eventually get toe one model to get my arms around this over time >>day. What does that mean for the numbers? I know you do a lot of research on spend customer data. Um, CEO is clearly no. This is gonna be the world's never go back to the same way it was. They certainly will accelerate cloud toe. What level depends upon where they are in their truth, as Jassy says. But >>what does >>the numbers look at? Because you're looking at the data you got Microsoft, You got Amazon. What's the customer spend look like where they're gonna be spending? >>Well, so a couple things one is that when you strip out the the SAS portion of both Google and Azure, you know, as we know, I asked him pass A W S is the leader, but there's no question that Microsoft is catching up. Says that we were talking about earlier. Uh, it's the law of large numbers Just to give you a sense Amazon this year we'll add. Q four is not done yet, but they'll add 10 billion over last year. And Jesse sort of alluded to that. They do that in 12 months. You know, uh, azure will add close to nine billion this year of incremental revenue. Google much, much smaller. And so So that's, you know, just seeing, uh, as you really catch up there for sure, you know, closing that gap. But still Amazon's got the lead. The other thing I would say is die on you and I were talking about this Is that you know Google is starting. Thio do a little bit better. People love their analytics. They love the built in machine learning things like like big query. And you know, even though they're much, much smaller there, another hedge people don't necessarily want to goto Microsoft unless they're Microsoft Shop. Google gives them that alternative, and that's been a bit of a tailwind for Google. Although I would say again, looking at the numbers. If I look back at where Azure and AWS were at this point where Google is with a few billion dollars in cloud the growth rates, I'd like to see Google growing a little faster. Maybe there's a covert factor there. >>Diane. I want to get your thoughts on this transition. Microsoft Oracle competition Um, Jesse knows he's got a deal with the elite Salesforce's out there. Oracle, Microsoft. Microsoft used to be the innovator. They had the they had the phrase embracing extend back in the day. Now Amazon's embracing and extending, but they gotta go through Oracle and Microsoft if they wanna win the enterprise on premise business and everybody else. Um, eso welcome to the party like Amazon. You What's your take on them versus Microsoft? Calling them out on sequel server licensing practices almost thrown him under the bus big time. >>Well, I think that's you know, we saw the evidence today that they're actually taking aim at Microsoft now. So Babel Fish, which allows you to run Microsoft sequel server workloads directly on Aurora. Uh, that that is what I call the escape pod that gives organizations an easy way That isn't Will parliament to redesign and re architect their applications to say, Just come over to AWS, right? We'll give you a better deal. But I think you've got to see Amazon have, um, or comprehensive sales plan to go into the C. E. O s. Go after the big deals and say, You know, we want to say the whole cloud suite, we have a stack that's unbeatable. You see our velocities, you know, best in class. Arguably against Microsoft is the big challenger, but we'll beat you on on a total cost of ownership. You know, your final bill. At the end of the day, we could we commit to being less than our competitors. Things like that will get the attention. But, you know, uh, Amazon is not known for cutting customized deals. Actually, even frankly, I'm hearing from very CEO is a very large, like Fortune 20 companies. They have very little wiggle room with Microsoft's anybody who's willing to go to the big enterprise and create custom deals. So if you build a sales team that could do that, you have a real shot and saying getting into the CEO's office and saying, You know, we want to move all the I t over and I'm seeing Microsoft getting winds like that. I'm not yet seeing Amazon and they're just gonna have to build a specialized sales team that go up against those guys and migration tools like we saw with Babel fish that says, If you want to come, we can get you over here pretty quick. >>I want to chime in on Oracle to John. I do. I think this is a blind spot somewhat for AWS, Oracle and mainframes. Jesse talks that talks like, Oh yeah, these people, they wanna get off there. And there's no question there are a number of folks that are unhappy, certainly with Oracle's licensing practices. But I talked to a lot of Oracle customers that are running the shops on Oracle database, and it's really good technology. It is world class for mission critical transaction workloads. Transaction workloads tend to be much, much smaller data set sizes, and so and Oracle's got, you know, decades built up, and so their their customers air locked in and and they're actually reasonably happy with the service levels they're getting out of Oracle. So yes, licensing is one thing, but there's more to the story and again, CEO or risk averse. To Diane's point, you're not just gonna chuck away your claim system. It's just a lot of custom code. And it's just the business case isn't there to move? >>Well, I mean, I would argue that Well, first of all, I see where you're coming from. But I would also argue that one of the things that Jesse laid out today that I thought was kind of a nuanced point was during the vertical section. I think it was under the manufacturing. He really laid out the case that I saw for startups and or innovation formula, that horizontal integration around the data. But then being vertically focused with the modern app with same machine learning. So what he was saying, and I don't think he did a good job doing it was you could disrupt horizontally in any industry. That's a that's a disruption formula, but you still could have that scale. That's cloud horizontal scalability, cloud. But the data gives you the ability to do both. I think bringing data together across multiple silos is critical, but having that machine learning in the vertical is the way you could different so horizontally. Scalable vertical specialization for the modern app, I think is a killer formula. And I think >>I think that's a I think it's a really strong point, John, and you're seeing that you're seeing in industries like, for instance, Amazon getting into grocery. And that's a data play. But I do like Thio following your point. The Contact Center solutions. I like the solutions play there and some of the stuff they're doing at the edge with i o T. The equipment optimization, the predictive maintenance, those air specialized solutions. I really like the solutions Focus, which several years ago, Amazon really didn't talk solution. So that's a positive sign, >>Diane, what do you think? The context And I think that was just such low hanging fruit for Amazon. Why not do it? You got the cloud scale. You got the Alexa knowledge, you know, got machine learning >>zone, that natural language processing maturity to allow them to actually monitor that. You know that that contact lens real time allows them a lot of supervisors to intervene them conversations before they go completely south, right? So allowing people to get inside decision windows they couldn't before. I think that's a really important capability. And that's a challenge with analytics in general. Is that generates form or insights than people know how to deal with? And it solutions like contact lens Real time? This is Let's make these insights actionable before it's broken. Let's give you the data to go and fix it before it even finishes breaking. And this is the whole predictive model is very powerful. >>Alright, guys, we got four minutes left. I wanted Segway and finish up with what was said in the keynote. That was a tell sign that gives us some direction of where the dots will connect in the future. There's a lot of stuff that was talked about that was, you know, follow on. That was meat on the bone from previous announcements. Where did Jassy layout? What? I would call the directional shift. Did you see anything particular that you said? Okay, that is solid. I mean, the zones was one I could see. What clearly is an edge piece. Where did you guys see? Um, some really good directional signaling from Jassy in terms of where they really go. Deal with start >>e I felt like Jassy basically said, Hey, we invented cloud. Even use these words we invented cloud and we're gonna define what hybrid looks like We're gonna bring our cloud model to the edge. And the data center just happens to be another edge point. And hey, I thought he laid down the gauntlet. E think it's a very powerful message. >>What do you think Jesse has been saying? That he laid out here, That's >>you laid out a very clear path to the edge that the Amazons marching to the edge. That's the next big frontier in the cloud. It isn't well defined. And that just like they defined cloud in the early days that they don't get out there and be the definitive leader in that space. Then they're gonna be the follower. I think so. We saw announcement after announcement around that you know, from the zones Thio the different options for outpost um, the five g announcement wavelength. All of those things says we're gonna go out to the very tippy edge is what I heard right out to your mobile devices. Right after the most obscure field applications imaginable. We're gonna have an appliance So we're gonna have a service that lets you put Amazon everywhere. And so I think the overarching message was This is a W s everywhere it z gonna go after 100% of I t. Eventually on DSO you can move to that. You know, this one stop shop? Um and you know, we saw him or more discussions about multi cloud, but it was interesting how they stand away from that. And this is what I think One area that they're going to continue to avoid. So it was interesting, >>John, I think I think the edges one by developers. And that's good news for Amazon. And good news for Microsoft. >>We'll see the facilities is gonna be good for me. I think guys, the big take away You guys nailed two of them there, but I think the other one was I think he's trying to speak to this new generation in a very professorial way. Talk about Clay Christensen was a professor at his business school at Harvard. We all know the book. Um, but there was this There was this a posture of speaking to the younger generation like hey, the old guy, the old that was running the mainframe. Wherever the old guys there, you could take over and run this. So it's kind of like more of a leadership preach of preaching like, Hey, it's okay to be cool and innovative, right now is the time to get in cloud. And the people who are blocking you are either holding on to what they built or too afraid to shift. Eso I think a Z we've seen through waves of innovation. You always have those people you know who are gonna stop that innovation. So I was very interesting. You mentioned that would service to the next generation. Um, compute. So he had that kind of posture. Interesting point. Yeah, just very, very preachy. >>E think he's talking to a group of people who also went through the through 2020 and they might be very risk averse and not bold anymore. And so, you know, I think that may have helped address that as well. >>All right, gentlemen, great stuff. Final word in the nutshell. Kena, What do you think about it in general? Will take away. >>Yeah, I I think we saw the continued product development intensity that Amazon is going to use to try and thrash the competition? Uh, the big vision. Um, you know, the real focus on developers first? Um and I think I t and C e O's second, I think before you could say they didn't really think about them too much at all. But now it's a close second. You know, I really liked what I saw, and I think it's It's the right move. I'd like to Seymour on on hybrid cloud migration than that, even when we saw them. >>All right, leave it there. Don. Thanks for coming on from this guest analyst segment. Appreciate you jumping in Cuba. Live. Thank you. >>Thanks. Alright. >>With acute virtual. I'm your host John per day Volonte here covering A W s live covering the keynote in real time State more for more coverage after the break

>> From theCUBE Studios in Palo Alto in Boston, bringing you data-driven insights from theCUBE in ETR. This is Breaking Analysis with Dave Vellante. >> Cloud computing has been the single most transformative force in IT over the last decade. As we enter the 2020s, we believe that cloud will become the underpinning of a ubiquitous, intelligent and autonomous resource that will disrupt the operational stacks of virtually every company in every industry. Welcome to this week's special edition of Wikibon's CUBE Insights Powered by ETR. In this breaking analysis, and as part of theCUBE365's coverage of AWS re:Invent 2020, we're going to put forth our scenario for the next decade of cloud evolution. We'll also drill into the most recent data on AWS from ETR's October 2020 survey of more than 1,400 CIOs and IT professionals. So let's get right into it and take a look at how we see the cloud of yesterday, today and tomorrow. This graphic shows our view of the critical inflection points that catalyze the cloud adoption. In the middle of the 2000s, the IT industry was recovering from the shock of the dot-com bubble and of course 9/11. CIOs, they were still licking their wounds from the narrative, does IT even matter? AWS launched its Simple Storage Service and later EC2 with a little fanfare in 2006, but developers at startups and small businesses, they noticed that overnight AWS turned the data center into an API. Analysts like myself who saw the writing on the wall and CEO after CEO, they poo-pooed Amazon's entrance into their territory and they promised a cloud strategy that would allow them to easily defend their respective turfs. We'd seen the industry in denial before, and this was no different. The financial crisis was a boon for the cloud. CFOs saw a way to conserve cash, shift CAPEX to OPEX and avoid getting locked in to long-term capital depreciation schedules or constrictive leases. We also saw shadow IT take hold, and then bleed in to the 2010s in a big way. This of course created problems for organizations rightly concerned about security and rogue tech projects. CIOs were asked to come in and clean up the crime scene, and in doing so, realized the inevitable, i.e., that they could transform their IT operational models, shift infrastructure management to more strategic initiatives, and drop money to the bottom lines of their businesses. The 2010s saw an era of rapid innovation and a level of data explosion that we'd not seen before. AWS led the charge with a torrent pace of innovation via frequent rollouts or frequent feature rollouts. Virtually every industry, including the all-important public sector, got into the act. Again, led by AWS with the Seminole, a CIA deal. Google got in the game early, but they never really took the enterprise business seriously until 2015 when it hired Diane Green. But Microsoft saw the opportunity and leaned in heavily and made remarkable strides in the second half of the decade, leveraging its massive software stake. The 2010s also saw the rapid adoption of containers and an exit from the long AI winter, which along with the data explosion, created new workloads that began to go mainstream. Now, during this decade, we saw hybrid investments begin to take shape and show some promise. As the ecosystem realized broadly that it had to play in the AWS sandbox or it would lose customers. And we also saw the emergence of edge and IoT use cases like for example, AWS Ground Station, those emerge. Okay, so that's a quick history of cloud from our vantage point. The question is, what's coming next? What should we expect over the next decade? Whereas the last 10 years was largely about shifting the heavy burden of IT infrastructure management to the cloud, in the coming decade, we see the emergence of a true digital revolution. And most people agree that COVID has accelerated this shift by at least two to three years. We see all industries as ripe for disruption as they create a 360 degree view across their operational stacks. Meaning, for example, sales, marketing, customer service, logistics, etc., they're unified such that the customer experience is also unified. We see data flows coming together as well, where domain-specific knowledge workers are first party citizens in the data pipeline, i.e. not subservient to hyper-specialized technology experts. No industry is safe from this disruption. And the pandemic has given us a glimpse of what this is going to look like. Healthcare is going increasingly remote and becoming personalized. Machines are making more accurate diagnoses than humans, in some cases. Manufacturing, we'll see new levels of automation. Digital cash, blockchain and new payment systems will challenge traditional banking norms. Retail has been completely disrupted in the last nine months, as has education. And we're seeing the rise of Tesla as a possible harbinger to a day where owning and driving your own vehicle could become the exception rather than the norm. Farming, insurance, on and on and on. Virtually every industry will be transformed as this intelligent, responsive, autonomous, hyper-distributed system provides services that are ubiquitous and largely invisible. How's that for some buzzwords? But I'm here to tell you, it's coming. Now, a lot of questions remain. First, you may even ask, is this cloud that you're talking about? And I can understand why some people would ask that question. And I would say this, the definition of cloud is expanding. Cloud has defined the consumption model for technology. You're seeing cloud-like pricing models moving on-prem with initiatives like HPE's GreenLake and now Dell's APEX. SaaS pricing is evolving. You're seeing companies like Snowflake and Datadog challenging traditional SaaS models with a true cloud consumption pricing option. Not option, that's the way they price. And this, we think, is going to become the norm. Now, as hybrid cloud emerges and pushes to the edge, the cloud becomes this what we call, again, hyper-distributed system with a deployment and programming model that becomes much more uniform and ubiquitous. So maybe this s-curve that we've drawn here needs an adjacent s-curve with a steeper vertical. This decade, jumping s-curves, if you will, into this new era. And perhaps the nomenclature evolves, but we believe that cloud will still be the underpinning of whatever we call this future platform. We also point out on this chart, that public policy is going to evolve to address the privacy and concentrated industry power concerns that will vary by region and geography. So we don't expect the big tech lash to abate in the coming years. And finally, we definitely see alternative hardware and software models emerging, as witnessed by Nvidia and Arm and DPA's from companies like Fungible, and AWS and others designing their own silicon for specific workloads to control their costs and reduce their reliance on Intel. So the bottom line is that we see programming models evolving from infrastructure as code to programmable digital businesses, where ecosystems power the next wave of data creation, data sharing and innovation. Okay, let's bring it back to the current state and take a look at how we see the market for cloud today. This chart shows a just-released update of our IaaS and PaaS revenue for the big three cloud players, AWS, Azure, and Google. And you can see we've estimated Q4 revenues for each player and the full year, 2020. Now please remember our normal caveats on this data. AWS reports clean numbers, whereas Azure and GCP are estimates based on the little tidbits and breadcrumbs each company tosses our way. And we add in our own surveys and our own information from theCUBE Network. Now the following points are worth noting. First, while AWS's growth is lower than the other two, note what happens with the laws of large numbers? Yes, growth slows down, but the absolute dollars are substantial. Let me give an example. For AWS, Azure and Google, in Q4 2020 versus Q4 '19, we project annual quarter over quarter growth rate of 25% for AWS, 46% for Azure and 58% for Google Cloud Platform. So meaningfully lower growth rates for AWS compared to the other two. Yet AWS's revenue in absolute terms grows sequentially, 11.6 billion versus 12.4 billion. Whereas the others are flat to down sequentially. Azure and GCP, they'll have to come in with substantially higher annual growth to increase revenue from Q3 to Q4, that sequential increase that AWS can achieve with lower growth rates year to year, because it's so large. Now, having said that, on an annual basis, you can see both Azure and GCP are showing impressive growth in both percentage and absolute terms. AWS is going to add more than $10 billion to its revenue this year, with Azure growing nearly 9 billion or adding nearly 9 billion, and GCP adding just over 3 billion. So there's no denying that Azure is making ground as we've been reporting. GCP still has a long way to go. Thirdly, we also want to point out that these three companies alone now account for nearly $80 billion in infrastructure services annually. And the IaaS and PaaS business for these three companies combined is growing at around 40% per year. So much for repatriation. Now, let's take a deeper look at AWS specifically and bring in some of the ETR survey data. This wheel chart that we're showing here really shows you the granularity of how ETR calculates net score or spending momentum. Now each quarter ETR, they go get responses from thousands of CIOs and IT buyers, and they ask them, are you spending more or less than a particular platform or vendor? Net score is derived by taking adoption plus increase and subtracting out decrease plus replacing. So subtracting the reds from the greens. Now remember, AWS is a $45 billion company, and it has a net score of 51%. So despite its exposure to virtually every industry, including hospitality and airlines and other hard hit sectors, far more customers are spending more with AWS than are spending less. Now let's take a look inside of the AWS portfolio and really try to understand where that spending goes. This chart shows the net score across the AWS portfolio for three survey dates going back to last October, that's the gray. The summer is the blue. And October 2020, the most recent survey, is the yellow. Now remember, net score is an indicator of spending velocity and despite the deceleration, as shown in the yellow bars, these are very elevated net scores for AWS. Only Chime video conferencing is showing notable weakness in the AWS data set from the ETR survey, with an anemic 7% net score. But every other sector has elevated spending scores. Let's start with Lambda on the left-hand side. You can see that Lambda has a 65% net score. Now for context, very few companies have net scores that high. Snowflake and Kubernetes spend are two examples with higher net scores. But this is rarefied air for AWS Lambda, i.e. functions. Similarly, you can see AI, containers, cloud, cloud overall and analytics all with over 50% net scores. Now, while database is still elevated with a 46% net score, it has come down from its highs of late. And perhaps that's because AWS has so many options in database and its own portfolio and its ecosystem, and the survey maybe doesn't have enough granularity there, but in this competition, so I don't really know, but that's something that we're watching. But overall, there's a very strong portfolio from a spending momentum standpoint. Now what we want to do, let's flip the view and look at defections off of the AWS platform. Okay, look at this chart. We find this mind-boggling. The chart shows the same portfolio view, but isolates on the bright red portion of that wheel that I showed you earlier, the replacements. And basically you're seeing very few defections show up for AWS in the ETR survey. Again, only Chime is the sore spot. But everywhere else in the portfolio, we're seeing low single digit replacements. That's very, very impressive. Now, one more data chart. And then I want to go to some direct customer feedback, and then we'll wrap. Now we've shown this chart before. It plots net score or spending velocity on the vertical axis and market share, which measures pervasiveness in the dataset on the horizontal axis. And in the table portion in the upper-right corner, you can see the actual numbers that drive the plotting position. And you can see the data confirms what we know. This is a two-horse race right now between AWS and Microsoft. Google, they're kind of hanging out with the on-prem crowd vying for relevance at the data center. We've talked extensively about how we would like to see Google evolve its business and rely less on appropriating our data to serve ads and focus more on cloud. There's so much opportunity there. But nonetheless, you can see the so-called hybrid zone emerging. Hybrid is becoming real. Customers want hybrid and AWS is going to have to learn how to support hybrid deployments with offerings like outposts and others. But the data doesn't lie. The foundation has been set for the 2020s and AWS is extremely well-positioned to maintain its leadership, in our view. Now, the last chart we'll show takes some verbatim comments from customers that sum up the situation. These quotes were pulled from several ETR event roundtables that occurred in 2020. The first one talks to the cloud compute bill. It spikes and sometimes can be unpredictable. The second comment is from a CIO at IT/Telco. Let me paraphrase what he or she is saying. AWS is leading the pack and is number one. And this individual believes that AWS will continue to be number one by a wide margin. The third quote is from a CTO at an S&P 500 organization who talks to the cloud independence of the architecture that they're setting up and the strategy that they're pursuing. The central concern of this person is the software engineering pipeline, the cICB pipeline. The strategy is to clearly go multicloud, avoid getting locked in and ensuring that developers can be productive and independent of the cloud platform. Essentially separating the underlying infrastructure from the software development process. All right, let's wrap. So we talked about how the cloud will evolve to become an even more hyper-distributed system that can sense, act and serve, and provides sets of intelligence services on which digital businesses will be constructed and transformed. We expect AWS to continue to lead in this build-out with its heritage of delivering innovations and features at a torrid pace. We believe that ecosystems will become the main spring of innovation in the coming decade. And we feel that AWS has to embrace not only hybrid, but cross-cloud services. And it has to be careful not to push its ecosystem partners to competitors. It has to walk a fine line between competing and nurturing its ecosystem. To date, its success has been key to that balance as AWS has been able to, for the most part, call the shots. However, we shall see if competition and public policy attenuate its dominant position in this regard. What will be fascinating to watch is how AWS behaves, given its famed customer obsession and how it decodes the customer's needs. As Steve Jobs famously said, "Some people say, give the customers what they want. "That's not my approach. "Our job is to figure out "what they're going to want before they do." I think Henry Ford once asked, "If I'd ask customers what they wanted, "they would've told me a faster horse." Okay, that's it for now. It was great having you for this special report from theCUBE Insights Powered by ETR. Keep it right there for more great content on theCUBE from re:Invent 2020 virtual. (cheerful music)

>> Announcer: From theCUBE studios in Palo Alto in Boston, connecting with thought leaders all around the world, this is theCUBE conversation. >> Hey, welcome back everybody Jeff Frick here with the cube. This is a special week it's Grace Hopper week, and Grace Hopper is the best name in tech conferences. The celebration of women in computing, and we've been going there for years we're not there this year, but one of the themes that comes up over and over at Grace Hopper is women and girls need to see women in positions that they can envision themselves being in someday. That is a really important piece of the whole diversity conversation is can I see people that I can role model after and I just want to bring up something from a couple years back from 2016 when we were there, we were there with Mimi Valdez, Christina Deoja and Dr. Jeanette Epps, Dr. Jeanette Epps is the astronaut on the right. They were there talking about "The Hidden Figures" movie. If you remember it came out 2016, it was about Katherine Johnson and all the black women working at NASA. They got no credit for doing all the math that basically keep all the astronauts safe and they made a terrific movie about it. And Janet is going up on the very first Blue Origin Space Mission Next year. This was announced a couple of months ago, so again, phenomenal leadership, black lady astronaut, going to go into space and really provide a face for a lot of young girls that want to get into that and its clearly a great STEM opportunity. So we're excited to have four terrific women today that well also are the leaders that the younger women can look up to and follow their career. So we're excited to have them so we're just going to go around. We got four terrific guests, our first one is Annabel Chang, She is the Head of State Policy and Government Regulations at Waymo. Annabel great to see you, where are you coming in from today? >> from San Francisco >> Jeff: Awesome. Next up is Inamarie Johnson. She is the Chief People and Diversity Officer for Zendesk Inamarie, great to see you. Where are you calling in from today? >> Great to be here. I am calling in from Palos Verdes the state >> Jeff: awesome >> in Southern California. >> Jeff: Some of the benefits of a virtual sometimes we can, we couldn't do that without the power of the internet. And next up is Jennifer Cabalquinto she is the Chief Financial Officer of the Golden State Warriors. Jennifer, great to see you Where are you coming in from today? >> Well, I wish I was coming in from the Chase Center in San Francisco but I'm actually calling in from Santa Cruz California today. >> Jeff: Right, It's good to see you and you can surf a lot better down there. So that's probably not all bad. And finally to round out our panelists, Kate Hogan, she is the COO of North America for Accenture. Kate, great to see you as well. Where are you coming in from today? >> Well, it's good to see you too. I am coming in from the office actually in San Jose. >> Jeff: From the office in San Jose. All right, So let's get into it . You guys are all very senior, you've been doing this for a long time. We're in a kind of a crazy period of time in terms of diversity with all the kind of social unrest that's happening. So let's talk about some of your first your journeys and I want to start with you Annabel. You're a lawyer you got into lawyering. You did lawyering with Diane Feinstein, kind of some politics, and also the city of San Francisco. And then you made this move over to tech. Talk about that decision and what went into that decision and how did you get into tech? 'cause we know part of the problem with diversity is a pipeline problem. You came over from the law side of the house. >> Yes, and to be honest politics and the law are pretty homogenous. So when I made the move to tech, it was still a lot of the same, but what I knew is that I could be an attorney anywhere from Omaha Nebraska to Miami Florida. But what I couldn't do was work for a disruptive company, potentially a unicorn. And I seized that opportunity and (indistinct) Lyft early on before Ride Hailing and Ride Sharing was even a thing. So it was an exciting opportunity. And I joined right at the exact moment that made myself really meaningful in the organization. And I'm hoping that I'm doing the same thing right now at Waymo. >> Great, Inamarie you've come from one of my favorite stories I like to talk about from the old school Clorox great product management. I always like to joke that Silicon Valley needs a pipeline back to Cincinnati and Proctor and Gamble to get good product managers out here. You were in the classic, right? You were there, you were at Honeywell Plantronics, and then you jumped over to tech. Tell us a little bit about that move. Cause I'm sure selling Clorox is a lot different than selling the terrific service that you guys provide at Zendesk. I'm always happy when I see Zendesk in my customer service return email, I know I'm going to get taken care of. >> Oh wow, that's great. We love customers like you., so thank you for that. My journey is you're right from a fortune 50 sort of more portfolio type company into tech. And I think one of the reasons is because when tech is starting out and that's what Zendesk was a few five years back or so very much an early stage growth company, two things are top of mind, one, how do we become more global? And how do we make sure that we can go up market and attract enterprise grade customers? And so my experience having only been in those types of companies was very interesting for a startup. And what was interesting for me is I got to live in a world where there were great growth targets and numbers, things I had never seen. And the agility, the speed, the head plus heart really resonated with my background. So super glad to be in tech, but you're right. It's a little different than a consumer products. >> Right, and then Jennifer, you're in a completely different world, right? So you worked for the Golden State Warriors, which everybody knows is an NBA team, but I don't know that everyone knows really how progressive the Warriors are beyond just basketball in terms of the new Chase Center, all the different events that you guys put on it. And really the leadership there has decided we really want to be an entertainment company of which the Golden State Warrior basketball team has a very, very important piece, you've come from the entertainment industry. So that's probably how they found you, but you're in the financial role. You've always been in the financial role, not traditionally thought about as a lot of women in terms of a proportion of total people in that. So tell us a little bit about your experience being in finance, in entertainment, and then making this kind of hop over to, I guess Uber entertainment. I don't know even how you would classify the warriors. >> Sports entertainment, live entertainment. Yeah, it's interesting when the Warriors opportunity came up, I naturally said well no, I don't have any sports background. And it's something that we women tend to do, right? We self edit and we want to check every box before we think that we're qualified. And the reality is my background is in entertainment and the Warriors were looking to build their own venue, which has been a very large construction project. I was the CFO at Universal Studios Hollywood. And what do we do there? We build large attractions, which are just large construction projects and we're in the entertainment business. And so that sort of B to C was a natural sort of transition for me going from where I was with Universal Studios over to the Warriors. I think a finance career is such a great career for women. And I think we're finding more and more women entering it. It is one that you sort of understand your hills and valleys, you know when you're going to be busy and so you can kind of schedule around that. I think it's really... it provides that you have a seat at the table. And so I think it's a career choice that I think is becoming more and more available to women certainly more now than it was when I first started. >> Yeah, It's interesting cause I think a lot of people think of women naturally in human resources roles. My wife was a head of human resources back in the day, or a lot of marketing, but not necessarily on the finance side. And then Kate go over to you. You're one of the rare birds you've been at Accenture  for over 20 years. So you must like airplanes and travel to stay there that long. But doing a little homework for this, I saw a really interesting piece of you talking about your boss challenging you to ask for more work, to ask for a new opportunity. And I thought that was really insightful that you, you picked up on that like Oh, I guess it's incumbent on me to ask for more, not necessarily wait for that to be given to me, it sounds like a really seminal moment in your career. >> It was important but before I tell you that story, because it was an important moment of my career and probably something that a lot of the women here on the panel here can relate to as well. You mentioned airplanes and it made me think of my dad. My father was in the air force and I remember him telling stories when I was little about his career change from the air force into a career in telecommunications. So technology for me growing up Jeff was, it was kind of part of the dinner table. I mean it was just a conversation that was constantly ongoing in our house. And I also, as a young girl, I loved playing video games. We had a Tandy computer down in the basement and I remember spending too many hours playing video games down there. And so for me my history and my really at a young age, my experience and curiosity around tech was there. And so maybe that's, what's fueling my inspiration to stay at Accenture for as long as I have. And you're right It's been two decades, which feels tremendous, but I've had the chance to work across a bunch of different industries, but you're right. I mean, during that time and I relate with what Jennifer said in terms of self editing, right? Women do this and I'm no exception, I did this. And I do remember I'm a mentor and a sponsor of mine who called me up when I'm kind of I was at a pivotal moment in my career and he said you know Kate, I've been waiting for you to call me and tell me you want this job. And I never even thought about it. I mean I just never thought that I'd be a candidate for the job and let alone somebody waiting for me to kind of make the phone call. I haven't made that mistake again, (laughing) but I like to believe I learned from it, but it was an important lesson. >> It's such a great lesson and women are often accused of being a little bit too passive and not necessarily looking out for in salary negotiations or looking for that promotion or kind of stepping up to take the crappy job because that's another thing we hear over and over from successful people is that some point in their career, they took that job that nobody else wanted. They took that challenge that really enabled them to take a different path and really a different Ascension. And I'm just curious if there's any stories on that or in terms of a leader or a mentor, whether it was in the career, somebody that you either knew or didn't know that was someone that you got kind of strength from kind of climbing through your own, kind of career progression. Will go to you first Annabel. >> I actually would love to talk about the salary negotiations piece because I have a group of friends about that we've been to meeting together once a month for the last six years now. And one of the things that we committed to being very transparent with each other about was salary negotiations and signing bonuses and all of the hard topics that you kind of don't want to talk about as a manager and the women that I'm in this group with span all types of different industries. And I've learned so much from them, from my different job transitions about understanding the signing bonus, understanding equity, which is totally foreign to me coming from law and politics. And that was one of the most impactful tools that I've ever had was a group of people that I could be open with talking about salary negotiations and talking about how to really manage equity. Those are totally foreign to me up until this group of women really connected me to these topics and gave me some of that expertise. So that is something I strongly encourage is that if you haven't openly talked about salary negotiations before you should begin to do so. >> It begs the question, how was the sensitivity between the person that was making a lot of money and the person that wasn't? And how did you kind of work through that as a group for the greater good of everyone? >> Yeah, I think what's really eye opening is that for example, We had friends who were friends who were on tech, we had friends who were actually the entrepreneurs starting their own businesses or law firm, associates, law firm partners, people in PR, so we understood that there was going to be differences within industry and frankly in scale, but it was understanding even the tools, whether I think the most interesting one would be signing bonus, right? Because up until a few years ago, recruiters could ask you what you made and how do you avoid that question? How do you anchor yourself to a lower salary range or avoid that happening? I didn't know this, I didn't know how to do that. And a couple of women that had been in more senior negotiations shared ways to make sure that I was pinning myself to a higher salary range that I wanted to be in. >> That's great. That's a great story and really important to like say pin. it's a lot of logistical details, right? You just need to learn the techniques like any other skill. Inamarie, I wonder if you've got a story to share here. >> Sure. I just want to say, I love the example that you just gave because it's something I'm super passionate about, which is transparency and trust. Then I think that we're building that every day into all of our people processes. So sure, talk about sign on bonuses, talk about pay parody because that is the landscape. But a quick story for me, I would say is all about stepping into uncertainty. And when I coach younger professionals of course women, I often talk about, don't be afraid to step into the role where all of the answers are not vetted down because at the end of the day, you can influence what those answers are. I still remember when Honeywell asked me to leave the comfort of California and to come to the East coast to New Jersey and bring my family. And I was doing well in my career. I didn't feel like I needed to do that, but I was willing after some coaching to step into that uncertainty. And it was one of the best pivotal moment in my career. I didn't always know who I was going to work with. I didn't know the challenges and scope I would take on, but those were some of the biggest learning experiences and opportunities and it made me a better executive. So that's always my coaching, like go where the answers aren't quite vetted down because you can influence that as a leader. >> That's great, I mean, Beth Comstock former vice chair at GE, one of her keynotes I saw had a great line, get comfortable with being uncomfortable. And I think that its a really good kind of message, especially in the time we're living in with accelerated change. But I'm curious, Inamarie was the person that got you to take that commitment. Would you consider that a sponsor, a mentor, was it a boss? Was it maybe somebody not at work, your spouse or a friend that said go for it. What kind of pushed you over the edge to take that? >> It's a great question. It was actually the boss I was going to work for. He was the CHRO, and he said something that was so important to me that I've often said it to others. And he said trust me, he's like I know you don't have all the answers, I know we don't have this role all figured out, I know you're going to move your family, but if you trust me, there is a ton of learning on the other side of this. And sometimes that's the best thing a boss can do is say we will go on this journey together. I will help you figure it out. So it was a boss, but I think it was that trust and that willingness for him to stand and go alongside of me that made me pick up my family and be willing to move across the country. And we stayed five years and really, I am not the same executive because of that experience. >> Right, that's a great story, Jennifer, I want to go to you, you work for two owners that are so progressive and I remember when Joe Lacob came on the floor a few years back and was booed aggressively coming into a franchise that hadn't seen success in a very long time, making really aggressive moves in terms of personnel, both at the coaches and the players level, the GM level. But he had a vision and he stuck to it. And the net net was tremendous success. I wonder if you can share any of the stories, for you coming into that organization and being able to feel kind of that level of potential success and really kind of the vision and also really a focus on execution to make the vision real cause vision without execution doesn't really mean much. If you could share some stories of working for somebody like Joe Lacob, who's so visionary but also executes so very, very effectively. >> Yeah, Joe is, well I have the honor of working for Joe, for Rick Welts to who's our president. Who's living legend with the NBA with Peter Guber. Our leadership at the Warriors are truly visionary and they set audacious targets. And I would say from a story the most recent is, right now what we're living through today. And I will say Joe will not accept that we are not having games with fans. I agree he is so committed to trying to solve for this and he has really put the organization sort of on his back cause we're all like well, what do we do? And he has just refused to settle and is looking down every path as to how do we ensure the safety of our fans, the safety of our players, but how do we get back to live entertainment? And this is like a daily mantra and now the entire organization is so focused on this and it is because of his vision. And I think you need leaders like that who can set audacious goals, who can think beyond what's happening today and really energize the entire organization. And that's really what he's done. And when I talked to my peers and other teams in there they're talking about trying to close out their season or do these things. And they're like well, we're talking about, how do we open the building? And we're going to have fans, we're going to do this. And they look at me and they're like, what are you talking about? And I said, well we are so fortunate. We have leadership that just is not going to settle. Like they are just always looking to get out of whatever it is that's happening and fix it. So Joe is so committed His background, he's an epidemiologist major I think. Can you imagine how unique a background that is and how timely. And so his knowledge of just around the pandemic and how the virus is spread. And I mean it's phenomenal to watch him work and leverage sort of his business acumen, his science acumen and really think through how do we solve this. Its amazing. >> The other thing thing that you had said before is that you basically intentionally told people that they need to rethink their jobs, right? You didn't necessarily want to give them permission to get you told them we need to rethink their jobs. And it's a really interesting approach when the main business is just not happening, right? There's just no people coming through the door and paying for tickets and buying beers and hotdogs. It's a really interesting talk. And I'm curious, kind of what was the reception from the people like hey, you're the boss, you just figure it out or were they like hey, this is terrific that he pressed me to come up with some good ideas. >> Yeah, I think when all of this happened, we were resolved to make sure that our workforce is safe and that they had the tools that they needed to get through their day. But then we really challenged them with re imagining what the next normal is. Because when we come out of this, we want to be ahead of everybody else. And that comes again from the vision that Joe set, that we're going to use this time to make ourselves better internally because we have the time. I mean, we had been racing towards opening Chase Center and not having time to pause. Now let's use this time to really rethink how we're doing business. What can we do better? And I think it's really reinvigorated teams to really think and innovate in their own areas because you can innovate anything, right?. We're innovating how you pay payables, we're all innovating, we're rethinking the fan experience and queuing and lines and all of these things because now we have the time that it's really something that top down we want to come out of this stronger. >> Right, that's great. Kate I'll go to you, Julie Sweet, I'm a big fan of Julie Sweet. we went to the same school so go go Claremont. But she's been super aggressive lately on a lot of these things, there was a get to... I think it's called Getting to 50 50 by 25 initiative, a formal initiative with very specific goals and objectives. And then there was a recent thing in terms of doing some stuff in New York with retraining. And then as you said, military being close to your heart, a real specific military recruiting process, that's formal and in place. And when you see that type of leadership and formal programs put in place not just words, really encouraging, really inspirational, and that's how you actually get stuff done as you get even the consulting businesses, if you can't measure it, you can't improve it. >> Yeah Jeff, you're exactly right. And as Jennifer was talking, Julie is exactly who I was thinking about in my mind as well, because I think it takes strong leadership and courage to set bold bold goals, right? And you talked about a few of those bold goals and Julie has certainly been at the forefront of that. One of the goals we set in 2018 actually was as you said to achieve essentially a gender balance workforce. So 50% men, 50% women by 2025, I mean, that's ambitious for any company, but for us at the time we were 400,000 people. They were 500, 6,000 globally. So when you set a goal like that, it's a bold goal and it's a bold vision. And we have over 40% today, We're well on our path to get to 50%, I think by 2025. And I was really proud to share that goal in front of a group of 200 clients the day that it came out, it's a proud moment. And I think it takes leaders like Julie and many others by the way that are also setting bold goals, not just in my company to turn the dial here on gender equality in the workforce, but it's not just about gender equality. You mentioned something I think it's probably at as, or more important right now. And that's the fact that at least our leadership has taken a Stand, a pretty bold stand against social injustice and racism, >> Right which is... >> And so through that we've made some very transparent goals in North America in terms of the recruitment and retention of our black African American, Hispanic American, Latinex communities. We've set a goal to increase those populations in our workforce by 60% by 2025. And we're requiring mandatory training for all of our people to be able to identify and speak up against racism. Again, it takes courage and it takes a voice. And I think it takes setting bold goals to make a change and these are changes we're committed to. >> Right, that's terrific. I mean, we started the conversation with Grace Hopper, they put out an index for companies that don't have their own kind of internal measure to do surveys again so you can get kind of longitudinal studies over time and see how you're improving Inamarie, I want to go to you on the social justice thing. I mean, you've talked a lot about values and culture. It's a huge part of what you say. And I think that the quote that you use, if I can steal it is " no culture eats strategy for breakfast" and with the social injustice. I mean, you came out with special values just about what Zendesk is doing on social injustice. And I thought I was actually looking up just your regular core mission and value statement. And this is what came up on my Google search. So I wanted to A, you published this in a blog in June, taking a really proactive stand. And I think you mentioned something before that, but then you're kind of stuck in this role as a mind reader. I wonder if you can share a little bit of your thoughts of taking a proactive stand and what Zendesk is doing both you personally, as well as a company in supporting this. And then what did you say as a binder Cause I think these are difficult kind of uncharted waters on one hand, on the other hand, a lot of people say, hello, this has been going on forever. You guys are just now seeing cellphone footage of madness. >> Yeah Wow, there's a lot in there. Let me go to the mind reader comments, cause people are probably like, what is that about? My point was last December, November timing. I've been the Chief People Officer for about two years And I decided that it really was time with support from my CEO that Zendesk have a Chief Diversity Officer sitting in at the top of the company, really putting a face to a lot of the efforts we were doing. And so the mind reader part comes in little did I know how important that stance would become, in the may June Timing? So I joked that, it almost felt like I could have been a mind reader, but as to what have we done, a couple of things I would call out that I think are really aligned with who we are as a company because our culture is highly threaded with the concept of empathy it's been there from our beginning. We have always tried to be a company that walks in the shoes of our customers. So in may with the death of George Floyd and the world kind of snapping and all of the racial injustice, what we said is we wanted to not stay silent. And so most of my postings and points of view were that as a company, we would take a stand both internally and externally and we would also partner with other companies and organizations that are doing the big work. And I think that is the humble part of it, we can't do it all at Zendesk, we can't write all the wrongs, but we can be in partnership and service with other organizations. So we used funding and we supported those organizations and partnerships. The other thing that I would say we did that was super important along that empathy is that we posted space for our employees to come together and talk about the hurt and the pain and the experiences that were going on during those times and we called those empathy circles. And what I loved is initially, it was through our mosaic community, which is what we call our Brown and black and persons of color employee resource group. But it grew into something bigger. We ended up doing five of these empathy circles around the globe and as leadership, what we were there to do is to listen and stand as an ally and support. And the stories were life changing. And the stories really talked about a number of injustice and racism aspects that are happening around the world. And so we are committed to that journey, we will continue to support our employees, we will continue to partner and we're doing a number of the things that have been mentioned. But those empathy circles, I think were definitely a turning point for us as an organization. >> That's great, and people need it right? They need a place to talk and they also need a place to listen if it's not their experience and to be empathetic, if you just have no data or no knowledge of something, you need to be educated So that is phenomenal. I want to go to you Jennifer. Cause obviously the NBA has been very, very progressive on this topic both as a league, and then of course the Warriors. We were joking before. I mean, I don't think Steph Curry has ever had a verbal misstep in the history of his time in the NBA, the guy so eloquent and so well-spoken, but I wonder if you can share kind of inside the inner circle in terms of the conversations, that the NBA enabled right. For everything from the jerseys and going out on marches and then also from the team level, how did that kind of come down and what's of the perception inside the building? >> Sure, obviously I'm so proud to be part of a league that is as progressive and has given voice and loud, all the teams, all the athletes to express how they feel, The Warriors have always been committed to creating a diverse and equitable workplace and being part of a diverse and equitable community. I mean that's something that we've always said, but I think the situation really allowed us, over the summer to come up with a real formal response, aligning ourselves with the Black Lives Matter movement in a really meaningful way, but also in a way that allows us to iterate because as you say, it's evolving and we're learning. So we created or discussed four pillars that we wanted to work around. And that was really around wallet, heart, beat, and then tongue or voice. And Wallet is really around putting our money where our mouth is, right? And supporting organizations and groups that aligned with the values that we were trying to move forward. Heart is around engaging our employees and our fan base really, right? And so during this time we actually launched our employee resource groups for the first time and really excited and energized about what that's doing for our workforce. This is about promoting real action, civic engagement, advocacy work in the community and what we've always been really focused in a community, but this really hones it around areas that we can all rally around, right? So registration and we're really focused on supporting the election day results in terms of like having our facilities open to all the electorate. So we're going to have our San Francisco arena be a ballot drop off, our Oakland facilities is a polling site, Santa Cruz site is also a polling location, So really promoting sort of that civic engagement and causing people to really take action. heart is all around being inclusive and developing that culture that we think is really reflective of the community. And voice is really amplifying and celebrating one, the ideas, the (indistinct) want to put forth in the community, but really understanding everybody's culture and really just providing and using the platform really to provide a basis in which as our players, like Steph Curry and the rest want to share their own experiences. we have a platform that can't be matched by any pedigree, right? I mean, it's the Warriors. So I think really getting focused and rallying around these pillars, and then we can iterate and continue to grow as we define the things that we want to get involved in. >> That's terrific. So I have like pages and pages and pages of notes and could probably do this for hours and hours, but unfortunately we don't have that much time we have to wrap. So what I want to do is give you each of you the last word again as we know from this problem, right? It's not necessarily a pipeline problem, it's really a retention problem. We hear that all the time from Girls in Code and Girls in Tech. So what I'd like you to do just to wrap is just a couple of two or three sentences to a 25 year old, a young woman sitting across from you having coffee socially distanced about what you would tell her early in the career, not in college but kind of early on, what would the be the two or three sentences that you would share with that person across the table and Annabel, we'll start with you. >> Yeah, I will have to make a pitch for transportation. So in transportation only 15% of the workforce is made up of women. And so my advice would be that there are these fields, there are these opportunities where you can make a massive impact on the future of how people move or how they consume things or how they interact with the world around them. And my hope is that being at Waymo, with our self driving car technology, that we are going to change the world. And I am one of the initial people in this group to help make that happen. And one thing that I would add is women spend almost an hour a day, shuttling their kids around, and we will give you back that time one day with our self driving cars so that I'm a mom. And I know that that is going to be incredibly powerful on our daily lives. >> Jeff: That's great. Kate, I think I might know what you're already going to say, but well maybe you have something else you wanted to say too. >> I don't know, It'll be interesting. Like if I was sitting across the table from a 25 year old right now I would say a couple of things first I'd say look intentionally for a company that has an inclusive culture. Intentionally seek out the company that has an inclusive culture, because we know that companies that have inclusive cultures retain women in tech longer. And the companies that can build inclusive cultures will retain women in tech, double, double the amount that they are today in the next 10 years. That means we could put another 1.4 million women in tech and keep them in tech by 2030. So I'd really encourage them to look for that. I'd encouraged them to look for companies that have support network and reinforcements for their success, and to obviously find a Waymo car so that they can not have to worry where kids are on for an hour when you're parenting in a few years. >> Jeff: I love the intentional, it's such a great word. Inamarie, >> I'd like to imagine that I'm sitting across from a 25 year old woman of color. And what I would say is be authentically you and know that you belong in the organization that you are seeking and you were there because you have a unique perspective and a voice that needs to be heard. And don't try to be anything that you're not, be who you are and bring that voice and that perspective, because the company will be a better company, the management team will be a better management team, the workforce will be a better workforce when you belong, thrive and share that voice. >> I love that, I love that. That's why you're the Chief People Officer and not Human Resources Officer, cause people are not resources like steel and cars and this and that. All right, Jennifer, will go to you for the wrap. >> Oh my gosh, I can't follow that. But yes, I would say advocate for yourself and know your value. I think really understanding what you're worth and being willing to fight for that is critical. And I think it's something that women need to do more. >> Awesome, well again, I wish we could go all day, but I will let you get back to your very, very busy day jobs. Thank you for participating and sharing your insight. I think it's super helpful. And there and as we said at the beginning, there's no better example for young girls and young women than to see people like you in leadership roles and to hear your voices. So thank you for sharing. >> Thank you. >> All right. >> Thank you. >> Okay thank you. >> Thank you >> All right, so that was our diversity panel. I hope you enjoyed it, I sure did. I'm looking forward to chapter two. We'll get it scheduled as soon as we can. Thanks for watching. We'll see you next time. (upbeat music)

>> From The Cube Studios in Palo Alto and Boston, bringing you data driven insights from The Cube and ETR, this is Breaking Analysis with Dave Vellante. >> Despite it's faster growth and infrastructure as a service, relative to AWS and Azure, Google Cloud platform remains a third wheel in the race for cloud dominance. Google begins its Cloud Next online event starting July fourteenth in a series of nine rolling sessions that go through early September. Ahead of that, we want to update you on our most current data on Google's cloud business. Hello everyone, this is Dave Vellante, and welcome to this week's Wikibon Cube insights, powered by ETR. In this session, we'll review the current state of cloud, and Google's position in the market. We'll drill into the ETR data and share fresh insights from our partner and the Cube community. So let's get right into it. You know, Google, if you think about it, was actually very early into the cloud game. Google's 2004 IPO was a milestone event for the tech industry, and in you know many ways, it really marked the end of the post-dotcom malaise. It signaled the beginning of a new era of innovation. During this time, Google was busy building out its massive, global cloud infrastructure, probably the largest in the world, with undersea cables, global data centers, and tools like the Google file system, and of course Bigtable. But it took many years for Google to pull its head out of its ad serving butt and realize the opportunity to sell its cloud services to global enterprises. Bigtable, Google's no-sequel database, for example, was released in 2005, but it wasn't until 2015 that Google made this service available to its customers. That was the same year Google brought in VMware founder, Diane Greene to begin its enterprise journey in earnest. Now Google, they have a dizzying array of services in compute, storage, database, networking, IT ops, dev tools, machine learning, AI, analytics, big data, security, on and on and on. Name a category and it's likely that Google has something in it as a cloud service. But Google, to this day, still hasn't figured out how to sell to the enterprise. It really struggles to find the right formula. So, as you know, Google brought in Thomas Kurian from Oracle, to figure this out. Of course Kurian is, he's going to go with Google's strengths like analytics and database, but it has to have differentiation, so it comes up with unique pricing models like sustained discounts, which automatically apply discount for heavy usage, as opposed to forcing users to buy reserved instances such as what AWS does. You know Google is more aggressive partnering around multi-cloud, for instance, with Anthos, and it's smartly open-sourced Kubernetes really to minimize the importance of, physically, where workloads run. The bottom-line, however, is that these moves are necessary for Google to compete because it lags behind the leaders. And it has a long way to go before it's going to be satisfied with its cloud business. Let's look at the IaaS market in context. Now, I don't want to say it's all gloom and doom for Google. Far from it. Earnings for Q2, they're going to start rolling out later this month, but this chart shows our latest estimates of IaaS and PaaS for the big three cloud players. Now, I got to caution you, as I did before, other than AWS, which reports very clean numbers each quarter on IaaS and PaaS, we have to estimate Azure and GCP revenue because they bundle in other things. I'll give an example. Google reports its overall cloud numbers which include G Suite. Microsoft reports a category they call intelligent cloud. Now that includes public, private clouds, hybrid, sequel server, Windows server, system center, GitHub, enterprise support and consulting services. And Azure, the IaaS and PaaS numbers are also in there too. So what we have to do is to squint through the earnings reports and the 10 Ks and try to get a clean IaaS and PaaS figure for these players, and that's what we show here. Now there's really two points that we want to stress with this data. First, on a trailing 12 month basis, the big three cloud players now account for nearly 60 billion dollars in IaaS and PaaS revenue. And this 60 billion dollars, on a weighted average basis, is growing in the mid 40% range. So well on its way to being a 100 billion dollar business. Just for these three firms. And as we've reported, that's eating directly into the on-premises infrastructure install base, which is a flat to declining market. And that trend is going to play out in a big way this decade. We've predicted that public cloud is going to out pace on-prem infrastructure by more that 1800 basis points over the next 10 years, from a spending standpoint. Now the second point that I want to make relates to Google IaaS and PaaS growth. We peg it at greater than 70%, based on public statements, reading the 10 Ks and ETR data, which we'll discuss in a moment. So, very healthy growth, but from a much smaller install base than, or base than AWS and Azure. But in our view it's not enough, because AWS and Azure are so large and strong still, growth wise, that we feel Google is going to remain a distant third, really indefinitely. Nonetheless, a lot of companies would be thrilled to have a four billion dollar cloud business and there's certainly good news in the data for Google. So let's look at some of that survey data. Now, as we've reported in the past, Google pushes G Suite very hard, as part of its cloud story, and it leads often times with G Suite in its messaging. You know, but to us that's never really been that compelling. So let me start with some anecdotal data from ETR. ETR runs a regular program, they call it VENN, and in the VENN they invite clients into a private session to listen to named CIOs talk about their experience with vendors and overall spending intentions. It's a facilitated session. And we've had ETR's Eric Bradley on as a guest who directs the VENN program, and does much of the facilitation, and here's a statement from a recent VENN session quoting a CIO at a midsize Telco, that I think sums it up nicely. He says Google's G Suite is fine and dandy, but I don't see that truly as an enterprise solution. And frankly, it's still not of the quality of an Office application, talking about Microsoft. All in all I really like the infrastructure-as-a-service and the platform-as-a-service components that GCP had. And I thought they were coming along very very well in that space. Now, the reason that I share this is because the IT buyers that we speak with, you know they're very serious about exploring Google. They want options other than Azure and AWS and they see Google as having great tech and as a viable alternative. So let's talk about GCP and the enterprise. We looking, when we look into the ETR data for the most recent survey, which ran in June and early July, GCP is showing strength in one really important bellwether category, the giant public and private companies. These are the largest firms in the ETR dataset and often point to secular trends. Now, before we get into that, let's look at the picture for GCP using ETR's net score up methodology. This is fundamental to the ETR approach, and remember, each quarter ETR goes out and asks its respondents, are you planning to spend more or less? In its July survey, ETR focuses on second half spending. The next chart captures results across Google's entire portfolio. So here's the breakdown for, for Google across all sectors. 14% of the respondents are adopting new, that's the lime green. 39% plan to increase spending in the second half versus the first half, that's the forest green. Then there's a big fat middle, that's flat, and you see that in the gray area. And the 7% are spending less, with 2% replacing, that's the pinkish and dark red, respectively. So, I would say this result is mixed, in my opinion. Yeah, it's not bad, don't get me wrong, and we've, we'll see once ETR comes out of its quite period, how this compares to Azure and AWR, so remember, I can only share limited data until ETR clients get the data and have time to act on it. But this calculates out to a net score of 44%, which is respectable, but frankly not overly inspiring. So let's look across the GCP portfolio using the ETR taxonomy and see what it looks like. This chart shows the net score comparisons across three different surveys, October 19, April 20, and July 20. So reading the bars left to right, you can see Google's strong suit really is machine learning and AI. Container platforms are also very strong, as are functions, or server-less, and databases, very solid, we'll talk more about that in a minute. You know, video conferencing was just added by ETR and sure it pops up with the work from home. Cloud is actually holding firm when compared to October of last year. But surprisingly, analytics is looking a bit softer. And ETR for the first time added G Suite with, it shows a 26% net score, first time out, which is pretty tepid. I mean not very impressive at all. But overall, the picture looks pretty good for Google. So let's dig further into the giant public and private sector, that bellwether I talked about. And let's peal the onion a bit and look closer at the results from the largest companies in the dataset. So this chart shows the giant public, plus private organizations. So it would include like monster public companies but also large companies like a Cargill or a Coke Industries, if in fact they responded in this survey. And you can see, in that all important sector, it's a story of a lot of green with hardly any red, so quite a positive sign for Google within those bellwethers. Here's what I think is happening here. Is these large, and often far flung organizations, have realized that they have multiple cloud vendors, and they're asking their senior IT leadership to bring some consistency and sanity to their cloud strategies. So they look at the big three and say, okay, what's the best strategic fit for each workload? So they might say for instance let's use AWS for core IaaS, let's use Azure for productivity workloads, and we'll sprinkle some Google in for machine learning and related projects. So we do see some real strength in some of the larger strongholds for Google, although interestingly ETR sort of tells me that there's softness in the midsize and smaller companies that have powered AWS for so many years. And of course this, with Google's base, but compare that to AWS and AWS is much stronger in those smaller companies, start-ups and the like, and of course COVID's the wild car in all this. You know, we have to take that into account, and we will with Sagar Kadakia, who's ETR's director of research in the coming weeks. But I want to look at Google in the all important database category. So before we wrap, let's look at database. You remember, Google's playing catch up in the cloud and its marketing takes a more open posture around partners and things like multi-cloud and you know you can contrast that with AWS for example, but look, make no mistake, Google wants you data in their cloud, and that's why database is so strategic and so important. Look, it's the mother of all lock specs. All you got to do is look at Oracle and their success. Now, as we've reported many times, there's a new workload emerging in the cloud around this idea of the modern data warehouse. I mean I don't even like that term anymore, data warehouse, because it sounds just so static. But anyway, any rate, I'm talking about workloads that bring database, machine learning, AI, data science, compute and storage along with visualization tools to deliver real-time insights and operational analytics. Database is at the heart of everything here. Win the database and everything else falls into place. Now, Google has six or seven database products and one of the most impressive, in my opinion, is BigQuery. I mean, for those who have followed me over the years you know I love the technology behind Google's banner, but BigQuery is where much of the action is around this new workload that I'm talking about. So, let's look at, deeper at Google's position in database. This chart shows one of my favorite views. On the Y axis is the net score, or spending momentum, and on the X axis is market share or pervasiveness in the ETR dataset. The chart plots various database companies and their position within the all important giant public plus private sector. So these are the companies in the ETR survey that are the largest, and oftentimes, again, are a bellwether. And you can see Microsoft and Oracle and AWS have very strong presence on the horizontal axis. Mongo, MongoDB looms large, MemSQL, they just raised 50 million dollars this past May, MariaDB just raised another 25 million this month. You can see Couchbase and Redis, they show up, and they're on my radar. I'm learning more about those companies. Folks, database is hot. VC's are pouring money in and it's something that's very important to the Cube community to look at. And of course you see Google in the chart, with a strong net score, you know, but not the type of market presence that you see from the other big cloud players. In fact, they've pulled back a little somewhat in this last ETR survey. So despite some bright spots in the enterprise in terms of spending momentum, just not quite enough presence yet. Oh, by the way, look who's right there with Google. I know I sound like a broken record, but Snowflake is everywhere. You'll find them in AWS, you'll find them in Azure and on GCP. Now remember, Snowflake is only about one tenth the size of Google's IaaS and PaaS business. But it has stronger spending momentum than all the big guys, and it continues to creep its way to the right in terms of market share or presence. You know, but Google has great database tech and BigQuery is at the heart of its strategy to support analytics at scale, and automate the data pipeline. BigQuery's very well designed, it started as a cloud native database, it's based on server-less, it's highly scalable, and it's very cost-effective. In fact, ESG, enterprise strategy group, wrote a report comparing the TCO of the cloud databases. Let me pull that up and show you. Now the report was commissioned by Google, so I got to caution you there. But it was very well done in my opinion by a guy named Aviv Kaufmann, and you can see here it compares BigQuery with the other cloud databases, and of course, you know, BigQuery wins, got the lowest TCO, but again I thought the report was really detailed and well researched. I have no doubt that Snowflake has an answer for the big brown bar, which is on-demand cloud cost. I think ESG was making certain assumptions, maybe worst case assumptions, about the need to over-provision resources for Snowflake, which I'm sure ESG can defend, but I'll bet dollars to donuts that Snowflake, you know, has an answer to that or a comeback. I'm going to ask them. But the point I want to make here is that BigQuery was designed from day one, again, as a cloud-native database. We've been talking about that a lot. It's very efficient and is going to be competitive. So you can see, there are some bright spots in the enterprise, for Google. Okay, let's wrap up. Now, having called out some of the positives, and there are many, Google is still not getting it done in the enterprise, in my opinion. I certainly would not say too little too late, but I would say they spotted the competition a huge lead, and the only reason is Google just didn't act on the opportunity staring them in the face, within the enterprise, fast enough, and they finally woke up. But enterprise sales are, they're really hard. Thomas Kurian, for all his experience, is coming from way, way behind with regard to the enterprise go to market, systems and processes, pricing, partnerships, special deals for the enterprise. Google's still learning how to sell the business outcomes and is relying far too much on its technology chops, which, while impressive, are not going to win the day without better enterprise sales, marketing, and ecosystem integration. Now I feel like for years, Google has said to the enterprise market, give me heat and I'll add the wood. Meaning we have the best tech, go ahead and use it. That strategy just doesn't work in the enterprise. Kurian knows it and I suspect that's why Google's showing some strength within these large, giant public and private companies. They're probably applying focused sales resources to nail customer success with some of its top accounts where they have a presence, and then once they nail that they'll broaden to the market. But they got to move fast. We'll learn more about Google's intentions and its progress over the next few, next few months as they try their online event experiment, and of course we'll be there providing our wall to wall coverage. Remember, these Breaking Analysis episodes, they're all available as podcasts. ETR is shortly exiting its quiet period, this week, and will be rolling out the data, so check out etr.plus. I publish weekly on wikibon.com and siloconeangle.com and as always please comment on my LinkedIn posts, I really appreciate the feedback. This is Dave Vellante for the Cube Insights, powered by ETR. Thanks for watching everyone. We'll see you next time.

>> Announcer: From theCUBE Studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a CUBE conversation. >> Hello, welcome back to theCUBE's coverage, CUBE Virtual's coverage, CUBE digital coverage, of AWS Summit, virtual online, Amazon Summit's normally in face-to-face all around the world, it's happening now online, follow the sun. Of course, we want to bring theCUBE coverage like we do at the events digitally, and we've got a great guest that usually comes on face-to-face, he's coming on virtual, Sanjay Poonen, the chief operating officer of VMware. Sanjay great to see you, thanks for coming in virtually, you look great. >> Hey, John thank you very much. Always a pleasure to talk to you. This is the new reality. We both happen to live very close to each other, me in Los Altos, you in Palo Alto, but here we are in this new mode of communication. But the good news is I think you guys at theCUBE were pioneering a lot of digital innovation, the AI platform, so hopefully it's not much of an adjustment for you guys to move digital. >> It's not really a pivot, just move the boat, put the sails up and sail into the next generation, which brings up really the conversation that we're seeing, which is this digital challenge, the virtual world, it's virtualization, Sanjay, it sounds like VMware. Virtualization spawned so much opportunity, it created Amazon, some say, I'd say. Virtualizing our world, life is now integrated, we're immersed into each other, physical and digital, you got edge computing, you got cloud native, this is now a clear path to customers that recognize with the pandemic challenges of at-scale, that they have to operate their business, reset, reinvent, and grow coming out of this pandemic. This has been a big story that we've been talking about and a lot of smart managers looking at projects saying, I'm doubling down on that, and I'm going to move the resources from this, the people and budget, to this new reality. This is a tailwind for the folks who were prepared, the ones that have the experience, the ones that did the work. theCUBE, thanks for the props, but VMware as well. Your thoughts and reaction to this new reality, because it has to be cloud native, otherwise it doesn't work, your thoughts. >> Yeah, I think, John, you're right on. We were very fortunate as a company to invent the term virtualization for an x86 architecture and the category 20 years ago when Diane founded this great company. And I would say you're right, the public cloud is the instantiation of virtualization at its sort of scale format and we're excited about this Amazon partnership, we'll talk more about that. This new world of doing everything virtual has taken the same concepts to whole new levels. We are partnering very closely with companies like Zoom, because a good part of this is being able to deliver video experiences in there, we'll talk about that if needed. Cloud native security, we announced an acquisition today in container security that's very important because we're making big moves in security, security's become very important. I would just say, John, the first thing that was very important to us as we began to shelter in place was the health of our employees. Ironically, if I go back to, in January I was in Davos, in fact some of your other folks who were on the show earlier, Matt Garman, Andy, we were all there in January. The crisis already started in China, but it wasn't on the world scene as much of a topic of discussion. Little did we know, three, four weeks later, fast forward to February things were moving so quickly. I remember a Friday late in February where we were just about to go the next week to Las Vegas for our in-person sales kickoffs. Thousands of people, we were going to do, I think, five or 6,000 people in Las Vegas and then another 3,000 in Barcelona, and then finally in Singapore. And it had not yet been categorized a pandemic. It was still under this early form of some worriable virus. We decided for the health and safety of our employees to turn the entire event that was going to happen on Monday to something virtual, and I was so proud of the VMware team to just basically pivot just over the weekend. To change our entire event, we'd been thinking about video snippets. We have to become in this sort of virtual, digital age a little bit like TV producers like yourself, turn something that's going to be one day sitting in front of an audience to something that's a lot shorter, quicker snippets, so we began that, and the next thing we began doing over the next several weeks while the shelter in place order started, was systematically, first off, tell our employees, listen, focus on your health, but if you're healthy, turn your attention to serving your customers. And we began to see, which we'll talk about hopefully in the context of the discussion, parts of our portfolio experience a tremendous amount of interest for a COVID-centered world. Our digital workplace solutions, endpoint security, SD-WAN, and that trifecta began to be something that we began to see story after story of customers, hospitals, schools, governments, retailers, pharmacies telling us, thank you, VMware, for helping us when we needed those solutions to better enable our people on the front lines. And all VMware's role, John, was to be a digital first responder to the first responder, and that gave tremendous amount of motivation to all of our employees into it. >> Yeah, and I think that's a great point. One of the things we've been talking about, and you guys have been aligned with this, you mentioned some of those points, is that as we work at home, it points out that digital and technology is now part of lifestyle. So we used to talk about consumerization of IT, or immersion with augmented reality and virtual reality, and then talk about the edge of the network as an endpoint, we are at the edge of the network, we're at home, so this highlights some of the things that are in demand, workspaces, VPN provisioning, these new tools, that some cases we've been hearing people that no one ever thought of having a forecast of 100% VPN penetration. Okay, you did the AirWatch deal way back when you first started, these are now fruits of those labors. So I got to ask you, as managers of your customer base are out there thinking, okay, I got to double down on the right growth strategy for this post-pandemic world, the smart managers are going to look at the technologies enabled for business outcome, so I have to ask you, innovation strategies are one thing, saying it, putting it place, but now more than ever, putting them in action is the mandate that we're hearing from customers. Okay I need an innovation strategy, and I got to put it into action fast. What do you say to those customers? What is VMware doing with AWS, with cloud, to make those innovation strategies not only plausible but actionable? >> That's a great question, John. We focused our energy, before even COVID started, as we prepared for this year, going into sales kickoffs and our fiscal year, around five priorities. Number one was enabling the world to be multicloud, private cloud and public cloud, and clearly our partnership here with Amazon is the best example of that and they are our preferred cloud partner. Secondly, building modern apps with microservices and cloud native, what we call app modernization. Thirdly, which is a key part to the multicloud, is building out the entire network stack, data center networking, the firewalls, the load bouncing in SD-WAN, so I'd call that cloud network. Number four, the modernization of workplace with an additional workspace solution, Workspace ONE. And five, intrinsic security from all aspects of security, network, endpoint, and cloud. So those five priorities were what we began to think through, organize our portfolio, we call them solution pillars, and for any of your viewers who're interested, there's a five-minute version of the VMware story around those five pillars that you can watch on YouTube that I did, you just search for Sanjay Poonen and five-minute story. But then COVID hit us, and we said, okay we got to take these strategies now and make them more actionable. Exactly your question, right? So a subset of that portfolio of five began to become more actionable, because it's pointless going and talking about stuff and it's like, hey, listen, guys, I'm a house on fire, I don't care about the curtains and all the wonderful art. You got to help me through this crisis. So a subset of that portfolio became kind of what was those, think about now your laptop at home, or your endpoint at home. People wanted, on top of their Zoom call, or surrounding their Zoom call, a virtual desktop managed easily, so we began to see Workspace ONE getting a lot of interest from our customers, especially the VDI part of that portfolio. Secondly, that laptop at home needed to be secured. Traditional, old, legacy AV solutions that've worked, enter Carbon Black, so Workspace ONE plus Carbon Black, one and two. Third, that laptop at home needs network acceleration, because we're dialoguing and, John, we don't want any latency. Enter SD-WAN. So the trifecta of Workspace ONE, Carbon Black and VeloCloud, that began to see even more interest and we began to hone in our portfolio around those three. So that's an example of where you have a general strategy, but then you apply it to take action in the midst of a crisis, and then I say, listen, that trifecta, let's just go and present what we can do, we call that the business continuity or business resilience part of our portfolio. We began to start talking to customers, and saying, here's our business continuity solution, here's what we could do to help you, and we targeted hospitals, schools, governments, pharmacies, retailers, the ones who're on the front line of this and said again, that line I said earlier, we want to be a digital first responder to you, you are the real first responder. Right before this call I got off a CIO call with the CIO of a major hospital in the northeast area. What gives me great joy, John, is the fact that we are serving them. Their beds are busting at the seam, in serving patients-- >> And ransomware's a huge problem you guys-- >> We're serving them. >> And great stuff there, Sanjay, I was just on a call this morning with a bunch of folks in the security industry, thought leaders, was in DC, some generals were there, some real thought leaders, trying to figure out security policy around biosecurity, COVID-19, and this invisible disruption, and they were equating it to like the World Wars. Big inflection point, and one of the generals said, in those times of crisis you need alliances. So I got to ask you, COVID-19 is impactful, it's going to have serious impact on the critical nature of it, like you said, the house is on fire, don't worry about the curtains. Alliances matter more than ever when you need to come together. You guys have an ecosystem, Amazon's got an ecosystem, this is going to be a really important test to the alliances out there. How do you view that as you look forward? You need the alliances to be successful, to compete and win in the new world as this invisible enemy, if you will, or disruptor happens, what's your thoughts? >> Yeah, I'll answer in a second, just for your viewers, I sneezed, okay? I've been on your show dozens of time, John, but in your live show, if I sneezed, you'd hear the loud noise. The good news in digital is I can mute myself when a sneeze is about to happen, and we're able to continue the conversation, so these are some side benefits of the digital part of it. But coming to your question on alliance, super important. Ecosystems are how the world run around, united we stand, divided we fall. We have made ecosystems, I've always used this phrase internally at VMware, sort of like Isaac Newton, we see clearly because we stand on the shoulders of giants. So VMware is always able to be bigger of a company if we stand on the shoulders of bigger giants. Who were those companies 20 years ago when Diane started the company? It was the hardware economy of Intel and then HP and Dell, at the time IBM, now Lenovo, Cisco, NetApp, DMC. Today, the new hardware companies Amazon, Azure, Google, whoever have you, we were very, I think, prescient, if you would, to think about that and build a strategic partnership with Amazon three or four years ago. I've mentioned on your show before, Andy's a close friend, he was a classmate over at Harvard Business School, Pat, myself, Ragoo, really got close to Andy and Matt Garman and Mike Clayville and several members of their teams, Teresa Carlson, and began to build a partnership that I think is one of the most incredible success stories of a partnership. And Dell's kind of been a really strong partner with us on private cloud, having now Amazon with public cloud has been seminal, we do regular meetings and build deep integration of, VMware Cloud and AWS is not some announcement two or three years ago. It's deep engineering between, Bask's now in a different role, but in his previous role, that and people like Mark Lohmeyer in our team. And that deep engineering allows us to know and tell customers this simple statement, which both VMware and Amazon reps tell their customers today, if you have a workload running on vSphere, and you want to move that to Amazon, the best place, the preferred place for that is VMware Cloud and Amazon. If you try to refactor that onto a native VC 2, it's a waste of time and money. So to have the entire army of VMware and Amazon telling customers that statement is a huge step, because it tells customers, we have 70 million virtual machines running on-prem. If customers are looking to move those workloads to Amazon, the best place for that VMware Cloud and AWS, and we have some credible customer case studies. Freddie Mac was at VMworld last year. IHS Markit was at VMworld last year talking about it. Those are two examples and many more started it, so we would like to have every VMware and Amazon customer that's thinking about VMware to look at this partnership as one of the best in the industry and say very similar to what Andy I think said on stage at the time of this announcement, it doesn't have to be now a trade-off between public and private cloud, you can get the best of both worlds. That's what we're trying to do here-- >> That's a great point, I want to get your thoughts on leadership, as you look at COVID-19, one of our tracks we're going to be promoting heavily on theCUBE.net and our sites, around how to manage through this crisis. Andy Jassy was quoted on the fireside chat, which is coming up here in North America, but I saw it yesterday in New Zealand time as I time shifted over there, it's a two-sided door versus a one-sided door. That was kind of his theme is you got to be able to go both ways. And I want to get your thoughts, because you might know what you're doing in certain contexts, but if you don't know where you're going, you got to adjust your tactics and strategies to match that, and there's and old expression, if you don't know where you're going, every road will take you there, okay? And so a lot of enterprise CXOs or CEOs have to start thinking about where they want to go with their business, this is the growth strategy. Then you got to understand which roads to take. Your thoughts on this? Obviously we've been thinking it's cloud native, but if I'm a decision maker, I want to make sure I have an architecture that's going to carry me forward to the future. I need to make sure that I know where I'm going, so I know what road I'm on. Versus not knowing where I'm going, and every road looks good. So your thoughts on leadership and what people should be thinking around knowing what their destination is, and then the roads to take? >> John, I think it's the most important question in this time. Great leaders are born through crisis, whether it's Winston Churchill, Charles de Gaulle, Roosevelt, any of the leaders since then, in any country, Mahatma Gandhi in India, the country I grew up, Nelson Mandela, MLK, all of these folks were born through crisis, sometimes severe crisis, they had to go to jail, they were born through wars. I would say, listen, similar to the people you talked about, yeah, there's elements of this crisis that similar to a World War, I was talking to my 80 year old father, he's doing well. I asked him, "When was the world like this?" He said, "Second World War." I don't think this crisis is going to last six years. It might be six or 12 months, but I really don't think it'll be six years. Even the health care professionals aren't. So what do we learn through this crisis? It's a test of our leadership, and leaders are made or broken during this time. I would just give a few guides to leaders, this is something tha, Andy's a great leader, Pat, myself, we all are thinking through ways by which we can exercise this. Think of Sully Sullenberger who landed that plane on the Hudson. Did he know when he flew that airbus, US Airways airbus, that few flock of birds were going to get in his engine, and that he was going to have to land this plane in the Hudson? No, but he was making decisions quickly, and what did he exude to his co-pilot and to the rest of staff, calmness and confidence and appropriate communication. And I think it's really important as leaders, first off, that we communicate, communicate, communicate, communicate to our employees. First, our obligation is first to our employees, our family first, and then of course to our company employees, all 30,000 at VMware, and I'm sure similarly Andy does it to his, whatever, 60, 70,000 at AWS. And then you want to be able to communicate to them authentically and with clarity. People are going to be reading between the lines of everything you say, so one of the things I've sought to do with my team, all the front office functions report to me, is do half an hour Zoom video conferences, in the time zone that's convenient to them, so Japan, China, India, Europe, in their time zone, so it's 10 o'clock my time because it's convenient to Japan, and it's just 10 minutes of me speaking of what I'm seeing in the world, empathizing with them but listening to them for 20 minutes. That is communication. Authentically and with clarity, and then turn your attention to your employees, because we're going stir crazy sitting at home, I get it. And we've got to abide by the ordinances with whatever country we're in, turn your attention to your customers. I've gotten to be actually more productive during this time in having more customer conference calls, video conference calls on Zoom or whatever platform with them, and I'm looking at this now as an opportunity to engage in a new way. I have to be better prepared, like I said, these are shorter conversations, they're not as long. Good news I don't have to all over the place, that's better for my family, better for the carbon emission of the world, and also probably for my life long term. And then the third thing I would say is pick one area that you can learn and improve. For me, the last few years, two, three years, it's been security. I wanted to get the company into security, as you saw today we've announced mobile, so I helped architect the acquisition of Carbon Black, very similar to kind of the moves I've made six years ago around AirWatch, very key part to all of our focus to getting more into security, and I made it a personal goal that this year, at the start of the year, before COVID, I was going to meet 1,000 CISOs, in the Fortune 1000 Global 2000. Okay, guess what, COVID happens, and quite frankly that goal's gotten a little easier, because it's much easier for me to meet a lot more people on Zoom video conferences. I could probably do five, 10 per day, and if there's 200 working days in a day, I can easily get there, if I average about five per day, and sometimes I'm meeting them in groups of 10, 20. >> So maybe we can get you on theCUBE more often too, 'cause you have access to a video camera. >> That is my growth mindset for this year. So pick a growth mindset area. Satya Nadella puts this pretty well, "Move from being a know-it-all to a learn-it-all." And that's the mindset, great company. Andy has that same philosophy for Amazon, I think the great leaders right now who are running these cloud companies have that growth mindset. Pick an area that you can grow in this time, and you will find ways to do it. You'll be able to learn online and then be able to teach in some fashion. So I think communicate effectively, authentically, turn your attention to serving your customers, and then pick some growth area that you can learn yourself, and then we will come out of this crisis collectively, individuals and as partners, like VMware and Amazon, and then collectively as a society, I believe we'll come out stronger. >> Awesome great stuff, great insight there, Sanjay. Really appreciate you sharing that leadership. Back to the more of technical questions around leadership is cloud native. It's clear that there's going to be a line in the sand, if you will, there's going to be a right side of history, people are going to have to be on the right side of history, and I believe it's cloud native. You're starting to see this emersion. You guys have some news, you just announced today, you acquired a Kubernetes security startup, around Kubernetes, obviously Kubernetes needs security, it's one of those key new enablers, disruptive enablers out there. Cloud native is a path that is a destination opportunity for people to think about, why that acquisition? Why that company? Why is VMware making this move? >> Yeah, we felt as we talked about our plans in security, backing up to things I talked about in my last few appearances on your show at VMworld, when we announced Carbon Black, was we felt the security industry was broken because there was too many point benders, and we figured there'd be three to five control points, network, endpoint, cloud, where we could play a much more pronounced role at moving a lot of these point benders, I describe this as not having to force our customers to go to a doctor and say I've got to eat 5,000 tablets to get healthy, you make it part of your diet, you make it part of the infrastructure. So how do we do that? With network security, we're off to the races, we're doing a lot more data center networking, firewall, load bouncing, SD-WAN. Really, reality is we can eat into a lot of the point benders there that I've just been, and quite frankly what's happened to us very gratifying in the network security area, you've seen the last few months, some firewall vendors are buying SD-WAN players, kind of following our strategy. That's a tremendous validation of the fact that the network security space is being disrupted. Okay, move to endpoint security, part of the reason we acquired Carbon Black was to unify the client side, Workspace ONE and Carbon Black should come together, and we're well under way in doing that, make Carbon Black agentless on the server side with vSphere, we're well on the way to that, you'll see that very soon. By the way both those things are something that the traditional endpoint players can't do. And then bring out new forms of workload. Servers that are virtualized by VMware is just one form of work. What are other workloads? AWS, the public clouds, and containers. Container's just another workload. And we've been looking at container security for a long time. What we didn't want to do was buy another static analysis player, another platform and replatform it. We felt that we could get great technology, we have incredible grandeur on container cell. It's sort of Red Hat and us, they're the only two companies who are doing Kubernetes scales. It's not any of these endpoint players who understand containers. So Kubernetes, VMware's got an incredible brand and relevance and knowledge there. The networking part of it, service mesh, which is kind of a key component also to this. We've been working with Google and others like Istio in service mesh, we got a lot of IP there that the traditional endpoint players, Symantec, McAfee, Trend, CrowdStrike, don't know either Kubernetes or service mesh well. We add now container security into this, we really distinguish ourselves further from the traditional endpoint players with bringing together, not just the endpoint platform that can do containers, but also Kubernetes service mesh. So why is that important? As people think about their future in containers, they'll want to do this at the runtime level, not at the static level. They'll want to do it at build time And they'll want to have it integrated with some of their networking capabilities like service mesh. Who better to think about that IP and that evolution than VMware, and now we bring, I think it's 12 to 14 people we're bringing in from this acquisition. Several of them in Israel, some of them here in Palo Alto, and they will build that platform into the tech that VMware has onto the Carbon Black cloud and we will deliver that this year. It's not going to be years from now. >> Did you guys talk about the-- >> Our capability, and then we can bring the best of Carbon Black, with Tanzu, service mesh, and even future innovation, like, for example, there's a big movement going around, this thing call open policy agent OPA, which is an open source effort around policy management. You should expect us to embrace that, there could be aspects of OPA that also play into the future of this container security movement, so I think this is a really great move for Patrick and his team, I'm very excited. Patrick is the CEO of Carbon Black and the leader of that security business unit, and he came to me and said, "Listen, one of the areas "we need to move in is container security "because it's the number one request I'm hearing "from our CESOs and customers." I said, "Go ahead Patrick. "Find out who are the best player you could acquire, "but you have to triangulate that strategy "with the Tanzu team and the NSX team, "and when you have a unified strategy what we should go, "we'll go an make the right acquisition." And I'm proud of what he was able to announce today. >> And I noticed you guys on the release didn't talk about the acquisition amount. Was it not material, was it a small amount? >> No, we don't disclose small, it's a tuck-in acquisition. You should think of this as really bringing us some tech and some talent, and being able to build that into the core of the platform of Carbon Black. Carbon Black was the real big move we made. Usually what we do, you saw this with AirWatch, right, anchor on a fairly big move. We paid I think 2.1 billion for Carbon Black, and then build and build and build on top of that, partner very heavily, we didn't talk about that. If there's time we could talk about it. We announced today a security alliance with top SIEM players, in what's called a sock alliance. Who's announced in there? Splunk, IBM QRadar, Google Chronicle, Sumo Logic, and Exabeam, five of the biggest SIEM players are embracing VMware in endpoint security, saying, Carbon Black is who we want to work with. Nobody else has that type of partnership, so build, partner, and then buy. But buy is always very carefully thought through, we're not one of these companies like CA of the past that just bought every company and then it becomes a graveyard of dead acquisition. Our view is we're very disciplined about how we think about acquisition. Acquisitions for us are often the last resort, because we'd prefer to build and partner. But sometimes for time-to-market reasons, we acquire, and when we acquire, it's thoughtful, it's well-organized within VMware, and we take care of our people, 'cause we want, I mean listen, why do acquisitions fail? Because the good people leave. So we're excited about this team, the team in Israel, and the team in Palo Alto, they come from Octarine. We're going to integrate them rapidly into the platform, and this is a good evidence of VMware investing more in security, and our Q3 earnings pulled, John, I said, sorry, we said that the security business was a billion dollar business at VMware already, primarily from network, but some from endpoint. This is evidence of us putting more fuel behind that fire. It's only been six, seven months and Patrick's made his first acquisition inside Carbon Black, so you're going to see us investing more in security, it's an important priority for the company, and I expect us to be a very prominent player in these three pillars, network security, endpoint security, endpoint is both client and the workload, and cloud. Network, endpoint, cloud, they are the three areas where we think there's lots of room for innovation in security. >> Well, we'll be watching, we'll be reporting and analyzing the moves. Great playbook, by the way. Love that organic partnering and then key acquisitions which you build around, it's a great playbook, I think it's very relevant for this time. The most important question I have to ask you, Sanjay, and this is a personal question, because you're the leader of VMware, I noticed that, we all know you're into music, you've been putting music online, kind of a virtual band. You've also hired a CUBE alumni, Victoria Verango from McAfee who also puts up music, you've got some musicians, but you kind of know how to do the digital moves there, so the question is, will the music at VMworld this year be virtual? >> Oh, man. Victoria is actually an even better musician than me. I'm excited about his marketing gifts, but I'm also excited to watch him. But yeah, you've heard him sing, he's got a voice that's somewhat similar to Sting, so we, just for fun, in our Diwali, which is an Indian celebration last year, Tom Corn, myself, and a wonderful lady named Divya, who's got a beautiful voice, had sung a song, which was off the soundtrack of the Bollywood movie, "Secret Superstar," and we just for fun decided to record that in our three separate homes, and put that out on YouTube. You can listen, it's just a two or three-minute run, and it kind of went a little bit viral. And I was thinking to myself, hey, if this is one way by which we can let the VMware community know that, hey, you know what, art conquers COVID-19, you can do music even socially distant, and bring out the spirit of VMware, which is community. So we might build on that idea, Victoria and I were talking about that last night and saying, hey, maybe we do a virtual music kind of concert of maybe 10 or 15 or 20 voices in the various different countries. Record piece of a song and music and put it out there. I think these are just ways by which we're having fun in a virtual setting where people get to see a different side of VMware where, and the intent here, we're all amateurs, John, we're not like great. There are going to be mistakes in this music. If you listen to that audio, it sounds a little tinny, 'cause we're recording it off our iPhone and our iPad microphone. But we'll do the best we can, the point is just to show the human spirit and to show that we care, and at the end of the day, see, the COVID-19 virus has no prejudice on color of skin, or nationality, or ethnicity. It's affecting the whole world. We all went into the tunnel at different times, we will come out of this tunnel together and we will be a stronger human fabric when we're done with this, We shall absolutely overcome. >> Sanjay, give us a quick update to end the segment on your thoughts around VMworld. It's one of the biggest events, we look forward to it. It's the only even left standing that theCUBE's been to every year of theCUBE's existence, we're looking forward to being part of theCUBE virtual. It's been announced it's virtual. What are some of the thinking going on at the highest levels within the VMware community around how you're going to handle VMworld this year? >> Listen, when we began to think about it, we had to obviously give our customers and folks enough notice, so we didn't want to just spring that sometime this summer. So we decided to think through it carefully. I asked Robin, our CMO, to talk to many of the other CMOs in the industry. Good news is all of these are friends of ours, Amazon, Microsoft, Google, Salesforce, Adobe, and even some smaller companies, IBM did theirs. And if they were in the first half of the year, they had to go virtual 'cause we're sheltered in place, and IBM did theirs, Okta did theirs, and we began to watch how they were doing this. We're kind of in the second half, because we were August, September, and we just sensed a lot of hesitancy from our customers that wanted to get on a plane to come here, and even if we got just 500, 1,000, a few thousand, it wasn't going to be the same and there would always be that sort of, even if we were getting back to that, some worry, so we figured we'd do something that might be semi-digital, and we may have some people that roam, but the bulk of it is going to be digital, and we changed the dates to be a little later. I think it's September 20th to 29th. Right now it's all public now, we announced that, and we're going to make it a great program. In some senses like we're becoming TV producer. I told our team we got to be like Disney or ESPN or whoever your favorite show is, YouTube, and produce a really good several-hour program that has got a different way in which digital content is provided, smaller snippets, very interesting speakers, great brand names, make the content clear, crisp and compelling. And if we do that, this will be, I don't know, maybe it's the new norm for some period of time, or it might be forever, I don't know. >> John: We're all learning. >> In the past we had huge conferences that were busting 50, 70, 100,000 and then after the dot-com era, those all shrunk, they're like smaller conferences, and now with advent of companies like Amazon and Salesforce, we have huge events that, like VMworld, are big events. We may move to a environment that's a lot more digital, I don't know what the future of in-presence physical conferences are, but we, like others, we're working with AWS in terms of their future with Reinvent, what Microsoft's doing with Ignite, what Google's doing with Next, what Salesforce's going to do with Dreamforce, all those four companies are good partners of ours. We'll study theirs, we'll work together as a community, the CMOs of all those companies, and we'll come together with something that's a very good digital experience for our customers, that's really what counts. Today I did a webinar with a partner. Typically when we did a briefing in our briefing center, 20 people came. There're 100 people attending this, I got a lot more participation in this QBR that I did with this SI partner, one of the top SIs in the world, in an online session with them, than would I have gotten if they'd all come to Palo Alto. That's goodness. Should we take the best of that world and some physical presence? Maybe in the future, we'll see how it goes. >> Content quality. You know, you know content. Content quality drives everything online, good engagement creates community, that's a nice flywheel. I think you guys will figure it out, you've got a lot of great minds there, and of course, theCUBE virtual will be helping out as we can, and we're rethinking things too-- >> We count on that, John-- >> We're going to be open minded to new ideas, and, hey, whatever's the best content we can deliver, whether it's CUBE, or with you guys, or whoever, we're looking forward to it. Sanjay, thanks for spending the time on this CUBE Keynote coverage of AWS Summit. Since it's digital we can do longer programs, we can do more diverse content. We got great customer practitioners coming up, talking about their journey, their innovation strategies. Sanjay Poonen, COO of VMware, thank you for taking your precious time out of your day today. >> Thank you, John, always a pleasure. >> Thank you. Okay, more CUBE, virtual CUBE digital coverage of AWS Summit 2020, theCUBE.net is we're streaming, and of course, tons of videos on innovation, DevOps, and more, scaling cloud, scaling on-premise hybrid cloud, and more. We got great interviews coming up, stay with us our all-day coverage. I'm John Furrier, thanks for watching. (upbeat music)

(upbeat music) >> Announcer: From theCUBE studios in Palo Alto in Boston, connecting with thought leaders all around the world, this is a CUBE conversation. >> Everyone, welcome to this CUBE conversation. I'm John Furrier with theCUBE, host of theCUBE here in our Palo Alto office for remote interviews during this time of COVID-19. We're here with the quarantine crew here in our studio. We've got a great guest here from Google, Will Grannis, managing director, head of the office of the CTO with Google Cloud. Thanks for coming on, Will. Appreciate you spending some time with me. >> Oh, John, it's great to be with you. And as you said, in these times, more important than ever to stay connected. >> Yeah, and I'm really glad you came on because a couple of things. One, congratulations to Google Cloud for the success you guys had. Saw a lot of big wins under your belt, both on the momentum side, on the business side, but also on the technical side. Meet is available now for folks. Anthos is doing very, very well. Partner ecosystem's developing. Got some nice use cases in vertical markets, so I want to get in and unpack with you. But really, the bigger story here is that the world has seen the future before it was ready for it. And that is the at-scale challenge that the COVID-19 has shown everyone. We're seeing the future has been pulled forward. We're living in a virtualized environment. It's funny to say that, virtualization (laughs). Server virtualization is a tech term, but that enabled a lot of things. We're living in a virtualized world now 'cause we have to, but this is going to set in motion a series of new realities that you guys have been experiencing and supporting for many, many years. But now as a provider of Google Cloud, you guys have to operate at scale, you have. And now the whole world realizes that scale is a big deal. And so you guys have had some successes. I want to get your thoughts on the this at scale problem that the world now realizes. I mean, everyone's at home. That's a disruption that was unforecasted. Whether it's under-provisioning VPNs in IT to a surface area for security, to just work and play. And activities are now confined, so people aren't convening anymore and it's a huge issue. What's your take on all this? >> Well, I mean, to your point just now, the fact that we can have this conversation and we can have it fluidly from our respective remote locations just goes to show you the power of information technology that underlies so many of the things that we do today. And for Google Cloud, this is not a new thing. And for Google, this is not a new thing. For Google Cloud, we had a mission of trying to help companies accelerate their transformation and enable them in these new digital environments. And so many companies that we've been working with, they've already been on the path to operating in environments that are digital, that are fluid. And when you think about the cloud, that's one of the great benefits of cloud, is that scalability in common with the business demand. And it also helps the scale situation without having to do the typical, "Oh wait, "you need to find the procurement people. "We need to find the server vendors. "We need to get the storage lined up." It really allows a much more fluid response to unexpected and unforecasted situations. Whether that's customer demand or in this case a global pandemic. >> Yeah, one of the things I want to get in with you on, you have explained what your job is there 'cause obviously Google's got a new CEO now for over a year. Thomas Kurian came from Oracle, knows the enterprise up and down. You had Diane Greene before that. Again, another enterprise leader. Google Cloud has essentially rebuilt itself from the original Google Cloud to be very enterprise centric. You guys have great momentum, and this is a world where cloud-native is going to be required. I mean, everyone now sees it. The tide has been pulled out, everything's exposed, all the gaps in business from a tech standpoint is kind of exposed. And so the smart managers and companies are looking at things and saying, "Double down on that. "Let's kill that. "We don't want to pay that supplier. "They're not core to our business." This is going to be a very rapid acceleration of what I call a vetting of the new set of players that are going to emerge because the folks who don't adapt to this new cloud-native reality, whether it's app workloads for banking to whatever are going to have to reinvent themselves now and reset and tweak to come out of this crisis. So it's going to be very cloud-native. This is a big deal. Can you share your reaction to that? >> Absolutely. And so as you pointed out, there are kind of two worlds that exist right now. Companies that are moving to become more digital and transform, and you mentioned the momentum in Google Cloud just over the last year, greater than 50% revenue growth. And in a greater than $10 billion run rate business and adding customers at a really quick clip, including just yesterday, Splunk, and along the way, Telecom Italia, Major League Baseball, Vodafone, Lowe's, Wayfair, Activision Blizzard. This transformation and this digitization is not just for a few or just for any one industry. It's happening across the board. And then you add that to the implementations that have been happening across Shopify and the Spotify and HSBC, which was a early customer of ours in the cloud and it already has a little bit of a headstart into this transformation. So you see these new companies coming in and seeing the value of digital transformation. And then these other companies that have kind of lit the path for others to consider. And Shopify is a really good example of how seeing drastic uptick in demand, they're able to respond and keep roughly half a million shops up and running during a period of time where many retailers are trying to figure out how to stay online or even get online. >> Well, what is your role at Google? Obviously, you're the managing director. Title is managing director, head of the office of the CTO. We've seen these roles before, head of the CTO, obviously a technical role. Is it partnering with the CEO on strategy? Is it you're tire kicking new things? Are you overseeing any strategic initiatives? What is your role? >> So a little bit of all of those things combined into one. So I spent the first couple of decades of my career on the other side of the fence in the non-tech community, both in the enterprise. But we were still building technology and we were still digitally minded. But not the way that people view technology in Silicon Valley. And so spending a couple of decades in that environment really gave me insights into how to take technology and apply them to a specific problem. And when I came to Google five years ago, selfishly, it was because I knew the potential of Google's technology having been on the other side. And I was really interested in forming a better bridge between Google's technology and people like me who were CTOs of public companies and really wanted to leverage that technology for problems that I was solving. Whether it was aerospace, public sector, manufacturing, what have you. And so it's been great. It's the role of a lifetime. I've been able to build the team that I wanted as an enterprise technologist for decades and the entire span of technologies at our disposal. And we do two things. One is we help our most strategic customers accelerate their path to cloud. And two, we create these signals by working with the top companies moving to the cloud and digitally transforming. We learned so much, John, about what we need to build as an organization. So it also helps balance out the Google driven innovation with our customer driven innovation. >> Yeah, and I can attest. I've been watching you guys from day one. Hired a lot of great enterprise people that I personally know. So you get in the enterprise chops and stuff and you've seen some progress. I have to ask you though, because first of all, big fan of Google at scale from knowing them from when they were just a little search engine to what they are now. There was an expression a few years ago I heard from enterprise customers. It goes along the lines like this. "I want to be like Google," because you guys had a great network, you had large scale. You had all these things that were like awesome. And then they realized, "Well, we can't be like Google. "We don't have SREs. "We don't have large scale data centers." So there was a little bit of a translation, and I want to say a little bit of a overplay of the Google hand, and you guys had since realized that it wasn't just people are going to bang at your doorstep and be adopting Google Cloud because there was a little bit of a cultural disconnect from wanting to be like Google, then leveraging Google in their business as they transform. So as you guys have moved from that, what's changed? They still want to be like Google in the sense you have great security, got a great network, and you've got that scale. Enterprises are a little bit slower to adopt that, which you're focused on now. What is the story there? Because I think that's kind of the theme that I'm hearing. Okay, Google now understands me. They know I'm not as fast as Google. They got super great people (laughs). We are training our people. We're retraining them. This is the transformation that they're going through. So you might be a little bit ahead of them certainly, but now they need to level up. How do you respond to that? >> Well, a lot of this is the transformation that Thomas has been enacting over the last year plus. And it comes in kind of three very operational or tactical pillars that I think of. First, we expanded our customer and we continue to expand our customer facing teams. Three times what they were before because we need to be there. We need to be in those situations. We need to hear from the customer. We need to learn more about the problems they're trying to solve. So we don't just take a theoretical principle and try to overlay it onto a problem. We actually get very visceral understanding of what they're trying to solve. But you have to be there to gain that empathy and that understanding. And so one is showing up, and that has been mobilizing a much larger engine of customer facing personnel from Google. Second, it's also been really important that we evolve our own. Just as Google brought SRE principles and principles of distributed systems and software design out to the world, we also had a little bit to learn about transitioning from typical customer support and moving to more customer experience. So you've seen that evolution under Thomas as well with cloud changing... Moving from talking about support to talking about customer experience, that white glove experience that our customers get and our partners get from the beginning of their journey with us all the way through. And then finally making sure that our product roadmap has the solutions that are relevant across key priority industries for us. Again, that only comes from being present from having a focus in those industries and then developing the solutions that progress those companies. This isn't about taking a principle and trying to apply it blindly. This is about adding that connection, that really deep connection to our customers and our partners and letting that connection manifest the things that we have to do as a product company to best support them over a long period of time. I mean, look at some of these deals we've been announcing. These are 10-year, five-year, multi-year strategic partnerships that go across the canvas of all of Google. And those are the really exciting scaled partnerships. But to your point, you can't just take SRE from Google and apply it to company X, but you can things like error budgets or how we think about the principles of SRE, and you can apply them over the course of developing technology, collaborating, innovating together. >> Yeah, and I think cloud-native is going to be a key thing. It's just my opinion, but I think one of those situations where the better mouse trap will win. If you're cloud-native and you have APIs and you have the kind of services, people will beat it to your doorstep. So I got to ask you, with Thomas Kurian on board, obviously, we've been following his career as well at Oracle. He knows what he's doing. Comes into Google, it's being built out. It's like a rocket ship at this point. What bet is he making and what bet are you guys making on behalf of your customers? If you had to boil it down to Google Cloud's big bet, what is the bet on the technology side? And what's the bet on the business side? >> Sure. Well, I've already mentioned... I've already hinted at the big strategy that Thomas has brought in. And that's, again, those three pillars. Making sure that we show up and that we're present by having a scaled customer facing organization. Again, making sure that we transition from a typical support mindset into more of a customer experience mindset and then making sure that those solutions are tailored and available for our priority industries. If I was to add more color to that, I think one of the most important changes that Thomas has personally been driving is he's been converting us to a partner-led business and a partner-led organization. And this means a lot of investments in large global systems integrators like Accenture and Deloitte. But this also means that... Like the Splunk announcement from yesterday, that isn't just a sell to. This is a partnership that goes deep across go-to market product and sell to. And then we also bring in very specific partners like Temenos in Europe for financial services or a CETA or a Rackspace for migrations. And as a result, already, we're seeing really incredible lifts. So for example, nearly 200% year over year increase in partner influenced revenue in Google Cloud and almost like a 13X year over year increase in new customers won by partners. That's the kind of engine that builds a real hyper-scale business. >> Interesting you mentioned Splunk. I want to get to that in a second, but I also noticed there was a deal with TELUS Group on eSIM subscriptions, which kind of leads me into the edge piece. There's a real edge component here with Google Cloud, and I think I had a conversation with Jennifer Lynn a few years ago, really digging into the built-in security and the value of the Google network. I mean, a lot of the scuttlebutt around the Valley and the industry is Google's got an amazing network. Software-defined networking is going to be a hot programmable area. So you got programmable networking and you got edge and edge security. These are killer areas that need innovation. Could you comment on what you guys are doing there and do you agree? Obviously, you have a killer network and you're leveraging it. Can you just give some insight into what's going on in those two areas? Network and then the edge. >> Yeah, I think what you're seeing is the manifestation of the progression of cloud generally. And what do I mean by that? It started out as like get everything to the data center. We kind of had this thought that maybe we could take all the workloads and we could get them to these centralized hubs and that we could redistribute out the results and drive the latency down over time so we can expand the portfolio of applications and services that would become relevant over time. And what we've seen over the last decade really in cloud is an evolution to more of a layered architecture. And that layered architecture includes kind of core data centers. It includes CDN capacity, points of presence, it includes edge. And just in that list of customers over the last year I mentioned, there were at least three or four telcos in there. And you've also probably heard and seen quite a bit of telco momentum coming from us in recent announcements. I think that's an indication that a lot of us are thinking about, how can we take technology like Anthos, for example, and how could we orchestrate workloads, create a common control plane, manage services across those three shells, if you will, of the architecture? And that's a very strategic and important area for us. And I think generally for the cloud industry, is expanding beyond the data center as the place where everything happens. And you can look at Google Fi, you can look at Stadia. You can look at examples within Google that go well beyond cloud as to how we think about new ways to leverage that kind of criteria. >> All right, so we saw some earnings come out on Amazon side as Google, both groups and Microsoft as well, all three clouds are crushing it on the cloud side. That's a tailwind, I get that. But as it continues, we're expecting post-COVID some redistribution of development dollars in projects. Whether it's IT going cloud-native or whatever new workloads. We are predicting a Cambrian explosion of new things from core to edge. And this is going to create some lifts. So I want to get your thoughts on you guys' strategy with go-to market, as well as your customers as they now have the ability to build workloads and apps with AI and data. There seems to be a trend towards the verticalization of whether it's sales and go-to market and/or specialism because you have horizontal scalability with cloud and you now have data that has distinct (chuckles) value in these verticals. So it's really seems to be... I won't say ratification, but in a way, that seems to be the norm. Whether you come into a market and you have specialization, but the data is there so apps can be more agile. Are you guys seeing that? And is that something that you guys are considering from an organization standpoint? And how do customers think about targeting vertical industries and their customers? >> Yeah, I bring this to... And where you started going there at the end of the question is exactly the way that we think about it as well. Which is we've moved from, "Here are storage offers for everybody, "and here's basic infrastructure for everybody." And now we've said, "How can we make sure "that we have solutions that are tailored "to the very specific problems that customers "are trying to solve?" And we're getting to the point now where performance and variety of technologies are available to be able to impose very specific solutions. And if you think about the substrate that has to be there, we mentioned you have to have some really great partners, and you have to have a roadmap that is focused on priority solution. So for example, at Google Cloud, we're very focused on six priority vertical areas. So retail, financial services, healthcare, manufacturing and industrials, healthcare life sciences, public sector. And as a result of being very focused in those areas, we can make more targeted investments and also align our entire go-to market system and our entire partner ecosystem... Excuse me, ecosystem around those bare specific priority areas. So for example, we work with CETA and HDA Healthcare very recently to develop and maintain a national response portal for COVID-19. And that's to help better inform communities and hospitals. We can use Looker to help with like a Commonwealth Care Alliance nonprofit and that helps monitor patient symptoms and risk factors. So we're using a very specific focus in healthcare and a partner ecosystem to develop very tailored solutions. You can also look at... I mentioned Shopify earlier. That's another great example of how in retail, they can use something like Google Meet, inherent reliability, scalability, security, to connect their employees during these interesting times. But then they can also use GCP, Google Cloud Platform to scale out. And as they come up with new apps and experiences for their shoppers, for their shops, they can rapidly deploy, to your point. And those solutions and how the database performs and how those tiers perform, that's a very tight-knit feedback loop with our engineering teams. >> Yeah, one of the things I'm seeing obviously with the virtualization of the COVID is that when the world gets back to normal, it'll be a hybrid. And it'll be a hybrid between reality, not physical and a hundred percent virtual, hybrid. And that's going to impact events too, media, to everything. Every vertical will be impacted. And I want to point out the Splunk deal and bring that back in because I want you to comment on the relevance of the Splunk deal in context to Splunk has a cloud. And they've got a great slogan, "Data for everywhere." "Data to everywhere," I think it is. But theCUBE, we have a cloud. Every company will have a cloud scale. At some level, we'll progress to having some sort of cloud because they have data. How are you guys powering those clouds? Because I think the Splunk deal is interesting. Their partner, their stock price was up out on the news of the deal. Nice bump there for Splunk, shout out to those guys. But they're a data company and now they're cross-platform. But they're not Google, but they have a cloud. So you know what I'm saying? So they need to play in all the clouds, but they need infrastructure (laughs), they need support. So how do you guys talk to that customer that says, "Hey, the next pandemic that comes, "the next crisis that's going to cause some "either social disruption or workflow disruption "or supply chain disruption. "I need to be agile. "I need to have full cloud scale. "And so I need to talk to Google." What do you say to them? What's the pitch? And does the Splunk deal mirror some of those capabilities? Or tie that together for us, the Splunk deal and how it relates to how to proof themselves for the future. Sorry. >> For example, with the Splunk cloud deal, if you take a look at what Google is already really good at, data processing at scale, log analytics, and you take a look at what Splunk is doing with their events and security incident monitoring and the rest, it's a really great mashup because they see by platforming on Google Cloud, not only do they get highly performing infrastructure. But they also get the opportunity to leverage data tools, data analytics tools, machine learning and AI that can help them provide enhanced services. So not just about capacity going up and down through periods of demand, but also enhancing services and continuing to offer more value to their customers. And we see that as a really big trend. And this gets at something, John, a little bit bigger, which is kind of the two views of the world. And we talked about very tailored, focused solutions. Splunk is an example of taking a very methodical approach to a partnership, building a solution specifically with partners. And in this case, Splunk on the security event management side. But we're always going to provide our data processing platform, our infrastructure for companies across many different industries. And I think that addresses one part of the topic, which is, how do we make sure that in periods of demand rapidly changing, and this goes back to the foundational elements of infrastructure as a service and elasticity. We're going to provide a platform and infrastructure that can help companies move through periods of... It's hard to forecast, and/or demand may rise and fall in very interesting ways. But then there's going to be times where we... Because we're not necessarily a focused use case where it may just be generalized platform versus a focused solution. So for example, in the oil and gas industry, we don't develop custom AI, ML solutions that facilitate upstream extraction, for example. But what we do do is work with renewable energy companies to figure out how they might be able to leverage some of our AI machine learning algorithms from our own data centers to make their operations more efficient and to help those renewable energy companies learn from what we've learned building out what I consider to be a world leading renewable energy strategy and infrastructure. >> It's a classic enablement model where you're enabling your platform for your customers. Okay, so I've got to ask the question. I asked this to the Microsoft guys as well because Amazon has their own SaaS stuff. But really more of end to end. The better product's usually on the ecosystem side. You guys have some killer SaaS. G Suite, we're a customer. We use the G Suite really deeply. We also use some Bigtable as well. I want to build a cloud, we have a cloud, CUBE cloud. But you guys have Meet. So I want to build my product on Google Cloud. How do I know you're not going to compete with me? Do you guys have those conversations around the trade-off between the pure Google services, which provide great value for the areas where the ecosystem needs to develop those new areas that are going to be great markets, potentially huge markets that are out there. >> Well, this is the power of partnership. I mentioned earlier that one of the really big moves that Thomas has made has been developing a sense of partners. And it kind of blurs the line between traditional, what you would call a customer and what you would call a partner. And so having a really strong sense of which industries we're in, which we prioritize, plus having a really strong sense of where we want to add value and where our customers and partners want to add that value. That's the foundational, that's the beginning of that conversation that you just mentioned. And it's important that we have an ability to engage not just in a, "Here's the cloud infrastructure piece of the puzzle." But one of the things Thomas has also done and a key strategy of his has been to make sure that the Google Cloud relationship is also a way to access all amazing innovation happening across all of Google. And also help bring a strategic conversation in that includes multiple properties from across Google so that an HSBC and Google and have a conversation about how to move forward together that is comprehensive rather than having to wonder and have that uncertainty sit behind the projects that we're trying to get out and have high velocity on because they offer so much to retail bank, for example. >> Well, I've got a couple more questions and then I'll let you go. I know you got some other things going on. I really appreciate you taking the time, sharing this great insight and updates. As a builder, you've been on the other side of the table. Now you're at Google heading up the CTO. Also working with Thomas, understanding the go-to market across the board and the product mix. As you talk to customers and they're thinking... The good customers are thinking, "Hey, "I want to come out of this COVID on an upward trajectory "and I want to use this opportunity "to reset and realign for the future." What advice do you have for those enterprises? They could be small, medium-sized enterprises to the full large big guys. And obviously, cloud-native, we've talked some of that already, but what advice would you have for them as they start to really prioritize, as some things are now exposed? The collaboration, the tooling, the scale, all these things are out there. What have you seen and what advice would you give a CXO or CSO or a leader in the industry to think about and how they should come out of this thing, how they should plan, execute, and move forward? >> Well, I appreciate the question because this is the crux of most of my day job, which is interacting with the C-suite and boards of companies and partners around the world. And they're obviously very interested to learn or get a data point from someone at Google. And the advice generally goes in a couple of different directions. One, collaboration is part of the secret sauce that makes Google what it is. And I think you're seeing this right now across every industry, and whether you're a small, medium-sized business or you're a large company, the ability to connect people with each other to collaborate in very meaningful ways, to share information rapidly, to do it securely with high reliability, that's the foundation that enables all of the projects that you might choose to... Applications to build, services to enable, to actually succeed in production and over the long haul. Is that culture of innovation and collaboration. So absolutely number one is having a really strong sense of what they want to achieve from a cultural perspective and collaboration perspective and the people because that's the thing that fuels everything else. Second piece of advice, especially in these times where there's so much uncertainty, is where can you buy down uncertainty with...? You can learn without a high penalty. This is why cloud I think is really, really finding super scale. It was already on the rise, but what you're seeing now as you've laid back to me during this conversation, we're seeing the same thing, which is a high increase in demand of, "Let's get this implemented now. "How can we do this more? "This is clearly one way to move through uncertainty." And so look for those opportunities. I'll give you a really good example. Mainframes, (chuckles) one of the classic workloads of the on-premise enterprise. There are all sorts of potential magic solves for getting mainframes to the cloud and getting out of mainframes. But a practical consideration might be maybe you just front-end it with some Java. Or maybe you just get closer to other data centers within a certain amount of milliseconds that's required to have a performant workload. Maybe you start chunking at art and treat the workload a little bit differently rather than just one thing. But there are a lot of years and investments in our workload that might run on a mainframe. And that's a perfect example of how biting off too much might be a little bit dangerous, but there is a path to... So for example, we brought in a company called Cornerstone to help with those migrations. But we also have partnerships with data center providers and others globally plus our own built infrastructure to allow even a smaller step per se for more close proximity location of the workload. >> It's great. Everything kind of has a technical metaphor connection these days when you have a internet, digitally connected world. We're living in the notion of a digital business, was a research buzzword that's been kicked around for years. But I think now COVID-19, you're seeing the virtual or digital, it's really digital, but virtual reality, augmented reality is going to come fast too. Really get people to go, "Wow. "Virtualization of my business." So we've been kind of kicking around this term business virtualization just almost as a joke, but it's really more about, okay, this is about a new world, new opportunity to think about when we come out of this, we're going to still go back to our physical world. Now, the hybrid now kicks in. This kind of connects all aspects of business in every vertical. It's not like, "Hey, I'm targeting this industry." So there might be unique solutions in those industries, but now the world is virtualized. It's connected, it's a digital environment. These are huge concepts that I think has kind of been a lunatic fringe idea, but now it's brought mainstream. This is going to be a huge tailwind for you guys as well as developers and entrepreneurs and application software. This is going to be, we think, a big thing. What's your reaction to that? Based on your experience, what do you see happening? Do you agree with it? And do you have anything you might want to add to that? >> Maybe one kind of philosophical statement and then one more... I bruised my shins a lot in this world and maybe share some of the black and blue coloration. First from a philosophical standpoint, the greater the crisis, the more open-minded people become and the more creative people get. And so I'm really excited about the creativity that I'm seeing with all of the customers that I work with directly, plus our partners, Googlers. Everybody is rallying together to think about this world differently. So to your point, a shift in mindset, there are very few moments where you get this pronounced change and everyone is going through it all at the same time. So that creates an opportunity, a scenario where you're bold thinking new strategies, creativity. Bringing people in in new ways, collaborating in new ways and offer a lot of benefits. More practically speaking and from my experience, building technology for a couple decades, it has an interesting parallel to building tightly coupled, really large maybe monoliths versus microservices and the debate around, "Do we build small things "that can be reconfigured and built out by others "or built upon by others more easily? "Or do we create a golden path and a more understood development environment?" And I'm not here to answer the question of which one's better because that's still a raging debate. But I can tell you that the process of going through and taking a service or an application or a thing that we want to deliver to a customer, that one of our customers wants to deliver to their customer. And thinking about it so comprehensively that you're able to think about it in, what are its core functions? And then thinking methodically about how to enable those core functions. That's a real opportunity, and I think technology to your point is getting to the place where if you want to run across multiple clouds, this is the Anthos conversation were recently GA'ed. Global scale platform, multicloud platform, that's a pretty big moment in technology. And that opens up the aperture to think differently about architectures and that process of taking an application service and making it real. >> Well, I think you're right on the money. I think philosophically, it's a flashpoints opportunity. I think that's going to prove to be accelerating and to see people win faster and lose faster. You're going to to see that quickly happen. But to your point about the monolith versus service or decoupled based systems, I think we now live in a world where it's a systems view now. You can have a monolith combined with decoupled systems. That's distributed computing. I think this is the trend, it's a system. It's not one thing or the other. So I think the debate will continue just like VI versus Emacs (chuckles). We don't know, right? People are going to have the debate, but if you think about it as a system, the use case defines your architecture. That's the beautiful thing about the cloud. So great insight, I really appreciate it. And how's everything going over there at Google Cloud? You've got Meet that's available. How's your staff? What's it like inside the Googleplex and the Google Cloud team? Tell us what's going on over there. People still working, working remote? How's everyone doing? >> Well, as you can tell from my scenario here, my backdrop, yes, still part at work. And we take this as a huge responsibility. These moments as a huge responsibility because there are educators, loved ones, medical professionals, critical life services that run on services that Google provides. And so I can tell you we're humbled by the opportunity to provide the backbone and the platform and the people and the curiosity and the sincere desire to help. And I mentioned a couple of ways already just in this conversation where we've been able to leverage some of our investments technology to help form people that really gets at the root of who we are. So while we just like any other humans are going through a process of understanding our new reality, what really fires us up and what really charges us up is because this is a moment where what we do really well is very, very important for the world in every geo, in every vertical, in every use case, in every solution type. We're taking that responsibility very seriously. And at the same time, we're trying to make sure that all of our teams as well as all of the teams that we work with and our customers and partners are making it through the human moment, not just the technology moment. >> Well, congratulations and thanks for spending the time. Great insight, Will. Appreciate, Will Grannis, managing director, head of technology office of the CTO at Google Cloud. This certainly brings to the mainstream what we've been in the industry been into for a long time, which is DevOps, large scale, role of data and technology. Now we think it's going to be even more acute around societal benefits. And thank God we have all those services for the frontline workers. So thank you so much for all that effort and thanks for spending the time here in theCUBE Conversation. Appreciate it. >> Thanks for having me, John. >> Okay, I'm John Furrier here in Palo Alto studios for remote CUBE Conversation with Google Cloud, getting the update. Really looking at the future as it unfolds. We are going to see this moment in time as an opportunity to move to the next level, cloud-native and change not only the tech industry but society. I'm John Furrier, thanks for watching. (upbeat music)

from the cube studios in Palo Alto in Boston connecting with thought leaders all around the world this is a cube conversation run welcome to this cube conversation I'm John Fourier with the cube host the cube here in our Palo Alto office for remote interviews during this time of covin 19 we're here with the quarantine crew here in our studio we got a great guest here from Google we'll Grannis managing director head of the office of the CTO with Google cloud thanks for coming on we'll appreciate you you spend some time with me Oh John's great to be with you and as you said in these times more important than ever to stay connected yeah and I'm really glad you came on because a couple things one congratulations to Google cloud for the success you guys had so a lot of big wins under your belt both on the momentum side on the business side but also on the technical side meat is available now for folks anthos is doing very very well partner ecosystem is developing got some nice used cases in vertical marker so I want to get in and unpack with you but really the bigger story here is that the world has seen the future before was ready for it and that is the at scale challenge that the Cova 19 has shown everyone we're seeing you know the future has been pulled forward we're living in a virtualized environment it's funny to say that virtualization has a server virtualization is a tech term but that enabled a lot of things we're living in a virtualized world now because we have to but this is gonna set in motion a series of new realities that you guys have been experiencing and supporting for many many years but now as a provider of Google cloud you guys have to operate at scale you have and now the whole world realizes that scale is a big deal and so you guys have had some successes I want to get your thoughts on the this at scale problem that the world now realizes I mean everyone's at home that's a disruption that was unfortunate whether it's under provisioning VPNs NIT to a surface area for security to just work and play and activities are now confined so people aren't convening anymore and it's a huge issue what's your take on all this well I mean to your point just now the fact that we can have this conversation we can have it blue idli from our respective remote locations just goes to show you the power of information technology that underlies so many of the things that we say and for Google Cloud this is not a new thing and for Google this is not a new thing for Google cloud we add a mission of trying to help companies accelerate their transformation and enable them in these new digital environments and so many companies that we've been working with they've already been on the path to operating an environments that are digital that are fluid and you think about the cloud that's one of the great benefits loud is that scalability income with the business demand and it also helps the scale situation without having to you know do the typical what you need to find the procurement people we need to find server vendors we need to get the storage lined up it really allows a much more fluid response to unexpected and unfortunate situations whether that's customer demand or you know in this case the global endemic yeah one of the things I want to get in with you I want to get you have explained your job is there because I see Google's got a new CEO now for over a year Tom's Korean came from Oracle knows the enterprise up and down you had Diane Greene before that again another enterprise leader Google Cloud has essentially rebuilt itself from the original Google cloud to be very enterprise centric you guys have great momentum and and this is a world where cloud native is going to be required I mean everyone now sees it the the tide has been pulled out there everything's exposed all the gaps in business from a tech standpoint it's kind of exposed and so the smart managers and companies are looking at things and saying double down on that let's kill that we don't want to pay that supplier they're not core to our business this is going to be a very rapid acceleration of what I call a vetting of the new the new set of players that are going to emerge because the folks who don't adapt to this new cloud native reality whether it's app workloads for banking to whatever they're gonna have to have to reinvent themselves now and reset and tweek to come out of this crisis so it's gonna be very cloud native this is a big deal can you share your your reaction to that absolutely and so as you pointed out there are kind of two worlds that exist right now companies that are moving to become more digital and transform and you mentioned the momentum I mean in Google cloud just over the last year greater than 50 percent revenue growth and you know and I greater than 10 billion dollar run rate business and adding customers that are really quick flip you know including you know just yesterday slung and you know along the way Telecom Italia Major League Baseball Vodafone Lowe's Wayfarer Activision Blizzard's so this is not you this transformation and this digitization is not just for you know a few or just for any one industry it's happening across the board and then you add that to the implementations that have been happening across you know Shopify and the Spotify and HSBC which was a early customer of ours in the cloud and it you know already has a little bit of a head start of this transformation so you see these new companies coming in and seeing the value of digital transformation and then these other companies that have kind of lit the path for others to consider and you know Shopify is a really good example of how seeing you know drastic uptick in demand they're able to responding you know roughly half a million shops up and running you know during a period of time where many retailers are trying to figure out how to stay online or you can get online well what is your role at Google I see you're the managing director title is managing director ahead of the office of the CTO we've seen these roles before you know head of this CTO you're off see technical role is it partnering with the CEO on strategy is it you kick tire kicking new things are you overseeing any strategic initiatives what is what is your role so a little bit of all those things combined into one so I I spent the first couple decades of my career on the other side of the in the non-tech you know community no in the enterprise where we were still building technology and we were still you know digitally minded but not the way that people view technology in Silicon Valley and so you know spending a couple decades in that environment really gave me insights into how to take technology and apply them to a specific problem and when I came to Google five years ago yeah selfishly it was because I knew the potential of Google's technology having been on the other side and I was really interested in forming a better bridge between Google's technology and people like me who were CTOs of public companies and really wanted the leverage that technology for problems that I was solving whether it was aerospace public sector manufacturing what-have-you and so it's been great it's the it's the role of a lifetime I've been able to build the team that I wanted as an enterprise technologist for decades and the entire span of technologies at our disposal and we do two things one is we help our most strategic customers accelerate their path loud and 2 we create these signals by working with the top companies moving to the cloud and digitally transforming we learned so much John about what we need to build as an organization so it also helps balance out the Google driven innovation with our customer driven innovation yeah and I could I can attest that we didn't watching you guys from the from day one hired a lot of great enterprise people that I personally know so you getting the enterprise chops and staff and getting you seeing some progress I have to ask you though because I first of all a big fan of Google at the scale from knowing them from when they were just a little search engine to what they are now the there was an expression a few years ago I heard from enterprise customers it was goes along the lines like this I want to be like Google because you guys had a great network you had large-scale you've had all these things that were like awesome and then they realized what we can't be like Google we don't have that sorry we don't have large-scale data centers so there was a little bit of a translation and I want to say a little bit of a overplay of the Google hand and you guys had since realized that you didn't it wasn't just people gonna bang your doorstep and be adopting Google cloud because there was a little bit of a cultural disconnect from wanting to be like Google then leveraging Google in their business as they transform so as you guys have moved from that what's changed they still want to be like Google in the sense you have great security got a great network you got that scale and it prizes a little bit slower to adopt that which you're focused on now what is that the story there because I think that's kind of the theme that I'm hearing okay Google now understands me they know I'm not as fast as Google they got super great people we are training our people we're treating you know retrain them this is the transformation that they're going through so you might be a little bit ahead of them certainly but now they need to level up how do you respond to that well a lot of this is the transformation that Thomas has been enacting you know over the last year plus and it comes in kind of three very operation or technical pillars that I think the first we expanded our customer and we continue to expand our customer facing themes you know three times what they were before because we need to be there we need to be in those situations we need to hear from the customer mean to learn more about the problems they're trying to solve so we don't just take a theoretical principle and try to overlay it onto a problem we actually get very visceral understanding of what trying to solve but you have to be there the game that empathy and that understanding and so one is showing up and that you know has been mobilizing a much larger engine the customer facing out personnel from Google second it's also been really important that we evolve our own you know just as Google brought sre principles and principles of distributed systems and software design out for the world we also had a little bit to learn about transitioning from typical customer support and moving to more customer experience so you've seen you know that evolution under on this as well with cloud changing you know moving from talking about support to talking about customer experience that white glove experience that our customers get our partners get from the beginning of their journey with us all the way through and then finally making sure that our product roadmap has the solutions that are relevant across be priority industries for us and you know that's again that only comes from being present from having a focus in those industry and then developing the solutions that progress those companies so again not this isn't about taking you know a principle and trying to apply it blindly this is about adding that connection that really deep connections to our customers and our partners and letting that connection manifest the things that we have to do as a product company the best support them over a long period some of these deals we've been announcing these are 10-year five-year multi-year strategic partnerships they go across the campus of you know all of you and you know those are the really exciting scaled partnerships but you know to your point you can't just take SR re from Google and apply it to company X but you can take things like error budgets or how we think about the principles of sree and you can apply them over the course of developing technology collaborating innovating together yeah and I think cloud native is gonna be a key thing and yeah I think what it's just my opinion but I think one of those situations where the better mousetrap will win if your cloud native and you have api's and you have the kind of services that people will will know beaded to your doorstep so I have to ask you with Thomas Korean on board obviously we've been following his career as well at Oracle he knows what he's doing comes in to Google it's being built out it's like a rocket ship at this point what bet is he making and what bet are you guys making on behalf of your customers what's the if you have to boil it down to Google clouds big bet what is the bet on the technology side and what's the bet on the business side sure well I've already mentioned you know I've already Internet's you know the big strategy that Thomas is brought in and you know that is the that's again those three pillars making sure that we show up and that we're present by having a scaled customer facing organization and making sure that we transitioned from you know a typical support mindset into more of customer experience mindset and then making sure that those solutions are tailored and available for our priority industries if I was to add you know more color to that I think one of the most important changes that Thomas has personally been driving as he's been converting us to a partner LED is and a partner led organization and this means a lot of investments in large mobile systems integrators like Accenture and Deloitte but this also means that like the Splunk announcement from yesterday that isn't just the cell >> this is a partnership it goes deep across go-to-market product and self do and then we also bring in very specific partners like Temenos in Europe for financial services or a SATA or a rack space for migrations and as a result the already we're seeing really incredible lifts so for example nearly 200 percent year-over-year increase in partner influenced revenue Google cloud and almost like a 13 X year-over-year increase in new customers one-bite partners that's the kind of engine that builds a real hyper scale does it's just saying you mentioned Splunk I want to get that in a second but I also notice there was a deal with Dallas group on ECM subscriptions which kind of leads me into the edge piece there's a real edge component here with Google cloud and I think I'd Akashi edge with Jennifer Lynn a few years ago really digging into the built-in security and the value of the Google Network I mean a lot of the scuttlebutt around the valley and the industry is you know Google's got an amazing network store a software-defined networking is gonna be a hot program programmable area so you got programmable networking and you got edge and edge security these are killer areas that need innovation could you comment on what you guys are doing there and do you agree I'm out see with you have a killer Network and you're leveraging it what's the can you just give some insight into what's going on those those two areas network and then the edge yeah I think what you're seeing is the manifestation of an of the progression of cloud generally what do I mean by that you know started out as like get everything to the data center you know we kind of had this thought that maybe we could take all the workloads and we could get them to these centralized hubs and they could redistribute out the results and you know drive the latency down over time so we span the portfolio of applications and services that would be relevant over time and what we've seen over the last decade really in cloud is an evolution >> more of a layered architecture and that layered architecture includes you know poor data centers that includes CDN capacity points of presence that includes edge and just in that list of customers over the last year I there were at least three or four telcos in there and you've also probably heard and seen quite a bit of telco momentum coming from asks in recent announcements I think that's an indication that a lot of us are thinking about how can we pick big technology like anthos for example and how could we orchestrate workloads create a common control play and you know manage services across those three shells if you will of the architecture and that's a that's a very strategic and important area for us and I think generally for the cloud industry easy it was expanding beyond the data center as the place where everything happens and you can look at you know Google Phi you look at stadia you can look at examples within Google they go well beyond cloud as to how we think about new ways to leverage that kind of creature all right so we saw some earnings come out on Amazon side as Google both groups and Microsoft well all three clouds are crushing it on the cloud side that's a tailwind I get that but as it continues we're expecting post kovat some you know redistribution of development dollars and projects whether it's IT going cloud native or whatever new workloads we are predicting a Cambrian explosion of new things from core to edge and this is gonna create some lift so I want to get your thoughts on you guys strategy with go-to market as well as your customers as they now have the ability to build workloads and apps with ai and data there seems to be a trend towards the vertical ization of whether its sales and go to market and/or specialism because you have horizontal scalability with cloud and you now have data that has distinct value in these verticals so it really seems to be a I won't say ratification but in a way that seems to be the norm whether you come into a market you have specialization but the date is there so apps can be more agile do you are you guys seeing that and is that something that you guys are considering from from an organization standpoint and how do customers think about targeting vertical industries and their customers yeah I I bring this to and where you started going there at the end of the question is exactly the way that we think about it as well which is we've moved from you know here are storage offers for everybody and here's you know basic infrastructure everybody and now we've said how can we make sure that we have solutions that are tailored with very specific problems that customers are trying to solve and we're getting to the point now where your performance and variety of technologies are available to be able to compose very specific solutions and if you think about the substrate that has to be there you know we mentioned you have to have some really great partners and you have to have you know roadmap that is focused on priority solution area so for example at Google cloud you know we're very focused on six priority vertical areas so retail financial services health care manufacturing and industrials health care life sciences public sector and you know as a result of being very focused in those areas we can make more target investments and also align our entire go-to-market system and our entire partner ecosystem ecosystem around those beers specific priority areas so for example we worked with SATA and HDA Healthcare Rob very recently to develop and maintain a national response portal Berko vat19 and that's to help better inform communities and hospitals we can use looker to help with like a Commonwealth Care Alliance on nonprofit and that helps monitor patient system symptoms and risk factors so you know we're using you know a very specific focus in healthcare and a partner ecosystem - you know ferry tailored solutions you know you can also look at I mentioned Shopify earlier that's another great example of how in retail they can use something like Google meat inherent reliability scalability security to connect their employees during these interesting times but then they can also use GCP at Google cloud platform to scale out and as they come up with new apps and experiences for their shoppers for their shops they can rapidly deploy to your point and those you know those solutions and you know how the database performs and how those tiers perform you that's a very tight-knit feedback loop with our engineering teams yeah one of the things I'm seeing obviously with the virtualization of the kovat is that you know when the world gets back to normal it'll be hybrid and it'll be a hybrid between reality not physical and 100% virtual hybrid and that's going to impact events to media to everything every vertical will be impacted and I want to point out the Splunk team bring that back in because I want you to comment on the relevance of the Splunk to you and in context to Splunk has a cloud they got a great slogan data for every everywhere everywhere dated to everywhere I think it is but the cube we have a cloud every company will have a cloud scale at some level will progress to having some sort of cloud because they have data how are you guys powering those clouds because I think the Splunk deal is interesting their partner their stock price was up out on the news of the deal a nice bump their first Blunk shout out to those guys but they're a data company now they're cross-platform but they're not Google but they have a cloud so you know saying so they need to play in all the clouds but they need infrastructure they need support so how do you guys talk to that customer and that says hey the next pandemic that comes the next crisis that's going to cause some either social disruption or workflow disruption or work supply chain disruption I need to be agile I need have full cloud scale and so I need to talk to Google what do you say to them what's the pitch and as does a Splunk deal Samir some of those capabilities or tie that together for us the spunk deal and how it relates to sure for example proof themselves for the future sorry for example with the cloud deal you take a look at what Google is already really good at data processing at scale log analytics you take a look at what Splunk is doing you know with their events and security incident monitoring and the rest it a really great mashup because they see by platforming on Google cloud not only they get highly performant infrastructure but they also get the opportunity to leverage data tools data analytics tools machine learning and AI that can help them provide enhance services so not just about acity going up and down your periods of band but also enhancing services and continuing to offer more value to their customers and we see that you know it's a really big trend and you know this gets it something you know John a little bit bigger which is the two views of the world and we talked about very tailored focused solutions Splunk is an example of making a very methodical approach to a partnership developing a solution specifically you know with partners and you know in this case Splunk on the security event management side but we're always going to provide our data processing platform our infrastructure for companies across many different industries and I think that addresses one part of the topic which is you know how do we make sure that in periods of demand rapidly changing this deals back to the foundational elements of like AI infrastructure as a service and elasticity and we're gonna provide a platform infrastructure that can help companies move through periods of you know it's hard to forecast and/or demand may rise and fall you know in very interesting ways but then there's going to be funds where you know we we because they're not a necessarily a focused use case where it may just be generalized platform versus a focused solution so for example like in the oil and gas industry we don't develop custom AI ml solutions the facility upstream extraction for example but what we do do is work with renewable energy companies to figure out how they might be able to leverage some of our AI machine learning algorithms from our own data centers to make their operations more efficient and to help those renewable energy companies learn from what we've learned building out the but I consider to be a world leading renewable energy strategy and so classic and able mint model where you're enabling your platform for your customers okay so I got to ask the question I asked this to the Microsoft guys as well because Amazon you know has their own sass stuff but but really more of an tend the better products usually on the ecosystem side you guys have some killer sass cheap tree-sweet where customer if we use the g sqweep really deeply we also use some BigTable as well I want to build a cloud we have a cloud cube cloud but you guys have meat so I want to build my product on Google cloud how do I know you're not going to compete with me do you guys have those conversations around the trade-off between you know the pure Google services which provide great value for the areas where the ecosystem needs to develop those new areas that are gonna be great markets potentially huge markets that are out there well this is the power of partnership I mentioned earlier that one of the really big moves that Thomas is made has been developing a sense of partners and it kind of blurs the line between traditional what you would call a customer what you would call a partner and so having a really strong sense of which industries were in which we prioritize Plus having a really strong sense of where we want to add value and where you know our customers and partners want to add that value that's that's the foundational that's the beginning of that conversation that you just mentioned it's important that we have an ability to engage not just in a you know here's the cloud infrastructure piece of the puzzle but one of the things Thomas has also done in the East rata jia is has been to make sure that you know the Google cloud relationship is also a way to access all amazing innovation happening across all of Google and also help bring a strategic conversation in that includes multiple properties from across Google so that an HSBC and Google and have a conversation about how to move forward together that is comprehensive rather than you know having to wonder and have that uncertainty sit behind the projects that we're trying to get out and have high velocity on because they offer so much to retail bank for example well I got a couple more questions and then I'll let you go I know you got some other things going I really appreciate you digging the time sharing this great insight and updates as a builder you've been on the other side of the table now you're at Google heading up the CTO I was working with Thomas understanding them go to market across the board and the product mix as you talk to customers and they're thinking the good customers are thinking hey you know I want to come out of this Cove in on an upward trajectory and I want to use this opportunity to reset and realign for the future what advice do you have for those enterprises there could be small medium sized enterprises to the full large big guys and obviously cloud native we talked some of that already but what advice would you have for them as they start to really prioritize as some things are now exposed the collaboration the tooling the scale all these things are out there what have you seen and what advice would you give a CX o or C so or leader in the industry to think about and how they should come out of this thing how they should plan execute and move forward well I appreciate the question because this is the crux of most of my day job which is interacting with the c-suite and boards of you know companies and partners around the world and they're obviously very interested to learn or you know get a data point from someone at Google and the the advice generally goes in a couple of different directions out one collaboration is part of the secret sauce that makes Google what it is and I think you're seeing this right now across every industry and it you know whether you're a small medium-sized business or you're a large company if the ability to connect people with each other to collaborate in very meaningful ways to share information rapidly to do it securely with high reliability that that's the foundation that enables all of the projects that you might choose to you know applications to build services to enable actually succeed in production and over the long haul is that culture of innovation and collaboration so absolutely number one is you're having a really strong sense of what they want to achieve from a cultural perspective a collaboration perspective and the and the people because that's the thing that fuels everything else second piece of the you know advice especially in these times where there's so much uncertainty is where can you buy down uncertainty with vets that aren't you know that art you can you can learn without a high penalty and this is a this is why cloud I think is really really you know finding you know super scale it was our it was already on the rise but what you're seeing now and you know as you've linked back to me during this conversation we're seeing the same thing which is a high increase in demand of let's get this implemented now how can we do this more this is you know clearly one way to move through uncertainty and so look for those opportunities I'll give you a really good example mainframes one of the classic workloads of the you know on-premise enterprise and you know there's all sorts of there are all sorts of potential magic solves for getting mainframes to the cloud and getting out of mainframes but a practical consideration might be maybe you just front-end it with some Java or maybe you just get closer to other data centers within a certain amount of milliseconds that's required to have performant workload maybe you start chunking at a part and treat the workload a little bit differently rather than you know just one thing but there are a lot of years and investments in a workload that might run on a mainframe and that's a perfect example of out you know biting off too much it might be a little bit dangerous but there is a path to and so for example like we brought in a company called cornerstone to help with those migrations but we also have you know partnerships with you know data center providers and others globally from us our own built infrastructure to allow even you know a smaller stuff per site or more like post proximity location in the workload it's great you know everything had as a technical metaphor connection these days when you have a Internet digitally connected world we're living in you know the notion of a digital business was a research buzzword that's been kicked around for years but I think now kovat 19 you're seeing the virtual or digital it's really digital but you know virtual reality augmented reality is going to come fast to really get people to go WOW virtual virtualization of my business so you know we've been kind of kicking around this term business virtualization just almost as a joke but it's really more about okay this is about a new world a new opportunity to think about when we come out of this we're gonna still go back to our physical world now the hybrid now kicks in this kind of connects all aspects of business in every verticals not leahey I'm targeting like the this industry so there might be unique solutions in those industries but now the world is virtualized it's connected it's a digital environment these are huge concepts that I think has kind of been a fringe lunatic fringe idea but now it's brought mainstream this is gonna be a huge tailwind for you guys as well as developers and entrepreneurs and app application software this is gonna be we think a big thing what's your reaction to that which your based on your experience what do you see happening do you agree with it and you have any thing you might want to add maybe you know one kind of philosophical statement and then one more you know I bruised my shins a lot in this world and maybe share some of the black and blue coloration first from a philosophical standpoint the greater the crisis the more open-minded people become and the more creative people get and so I'm really excited about the creativity that I'm seeing you know with all of the customers that I work with directly plus our partners you know Googlers everybody's rallying together to think about this world differently and so to your point you know a shift in mindset you know there are there are very few moments where you get this pronounced a change and everyone is going through it all at the same time so that creates a you know an opportunity a scenario where the old thinking new strategies creativity you know bringing people in in new ways collaborating a new way and offer a lot of benefits more you know practically speaking and from my experience you know building technology for a couple decades you this is a it has an interesting parallel to you know building like tightly coupled really large maybe monoliths versus micro services and debate around you know do we build small things that can be reconfigured and you know built out by others or built on by others more easily or do we credit Golden Path and a more understood you know development environment and I'm not here to answer the question of which one's better is that's what's still a raging debate and I can tell you that the process of going through and taking a service or an application or a thing that we want to deliver the customer that one of our customers wants to deliver to their cost and thinking about it so comprehensively that you're able to think about it in its what its power its core functions and then thinking methodically about how to enable those core functions that is a you know that's a real opportunity and I think technology to your point is getting to the place where you know if you want to run across multiple clouds yeah this is the anthos conversation where you know recently g8 you know a global scale platform you know multi cloud platform that's a pretty big moment in technology and that opens up the aperture to think differently about architectures and that process of taking you know an application service and making it real well I think you're right on the money I think philosophically it's a flashpoints opportunity I think that's going to prove to be accelerating gonna see people win faster and lose faster you can see that quickly happen but to your point about the monolith versus you know service or decoupled based systems I think we allow a live in a world where it's a systems of you now you can have a monolith combined with decoupled systems that's distributed computing I think this is that the trend it's a system it's not one thing or the other so I think the debate will continue just like you know VI versus Emacs we know you don't know right so you know if people gonna have this debate but it's just if you think about as a system the use case defines the architecture that's the beautiful thing about the cloud so great insight I really appreciate it and how's everything going over there Google Cloud you got meat that's available how's your staff what's it like inside the Googleplex and the Google cloud team tell us what's going on over there people still working working remote how's everyone doing well as you can as you can tell from my scenario here my my backdrop yes still hard at work and we take this as a huge responsibility you know these moments is a huge responsibility because there are you know educators loved ones medical professionals you know critical life services that run on services that Google provides and so I can tell you were humbled by the opportunity to provide you know the backbone and the platform and the people and the curiosity and the sincere desire to help and I mentioned a couple of ways already just in this conversation where we've been able to leverage some of our investment in technology to help or people that really gets at the root of who we are so while we just like any other humans are going through a process of understanding our new reality what really fires us up and what really a chart is because is that this is a moment where what we do really well is very very important for the world in every geo in every vertical in every use case and every solution type so we're just take we're taking that responsibility very seriously and at the same time we're trying to make sure that you know all of our teams as well as all the teams that we work with our customers and partners are making it a human moment not just the technology moment well congratulations and thanks for spending the time great insight will appreciate will Grannis Managing Director head of Technology office of the CTO at Google cloud this certainly brings to the mainstream what we've been in the industry been into for a long time which is DevOps large-scale role of data and technology now we think it's going to be even more acute around societal benefits and thank God we have all those services for the frontline workers so thank you so much for all that way effort and thanks for spending the time here in the cube conversation appreciate it thanks for having John okay I'm John Farah here in Palo Alto Studios for remote cube conversation with Google cloud get in the update really looking at the future as it unfolds we are going to see this moment in time as an opportunity to move to the next level cloud native and change not only the tech industry but society I'm John Fourier thanks for watching

>>Fly from San Francisco. It's the cube covering RSA conference, 2020 San Francisco brought to you by Silicon angle media. >>Hi everyone. Welcome back to the cubes coverage here at in San Francisco, the Moscone center for RSA conference 2020 I'm job for your host. We are the very special guests, the COO of VMware, Sanjay Poonen, cube alumni. When you talk about security, talk about the modern enterprise as it transforms new use cases, new problems emerge. New opportunities exist here to break it down. Sanjay, welcome back. Thank you John. Always a pleasure to be on your show and I think it's my first time at RSA. We've talked a number of times, but nice to see you here. Well, it's a security guard. Well, this is really why I wanted you to talk, talk to you because operations is become now the big conversation around security. So you know, security was once part of it. It comes out and part of the board conversation, but when you look at security, all the conversations that we're seeing that are the most important conversations are almost a business model conversation. >>Almost like if you're the CEO of the company, you've got HR people, HR, organizational behavior, collaboration, technology, stack compliance and risk management. So the threat of cyber has to cut across now multiple operational functions of the business. It's no longer one thing, it's everything. So this is really kind of makes it the pressure of the business owners to be mindful of a bigger picture. And the attack velocity is happening so much faster, more volume of attacks, milliseconds and nanosecond attacks. So this is a huge, huge problem. I need you to break it down for me. >> Good. But then wonderful intro. No, I would say you're absolutely right. First off, security is a boardroom topic. Uh, audit committees are asking, you know, the CIO so often, you know, reports a report directly, sometimes, often not even to the CIO, to the head of legal or finance and often to the audit. >>So it's a boardroom topic then. You're right, every department right now cares about security because they've got both threat and security of nation state, all malicious, organized crime trying to come at them. But they've also got physical security mind. I mean, listen, growing a virus is a serious threat to our physical security. And we're really concerned about employees and the idea of a cyber security and physical security. We've put at VMware, cybersecurity and, and um, um, physical security. One guy, the CIO. So he actually runs vote. So I think you're absolutely right and if you're a head of HR, you care about your employees. If you're care ahead of communications, you care about your reputation and marketing the same way. If you're a finance, you care about your accounting systems and having all of the it systems that are. So we certainly think that holistic approach does, deserves a different approach to security, which is it can't be silo, silo, silo. >>It has to be intrinsic. And I've talked on your show about why intrinsic and how differentiated that intrinsic security, what I talked about this morning in my keynote. >> Well, and then again, the connect the dots there. It's not just security, it's the applications that are being built on mobile. For instance, I've got a mobile app. I have milliseconds, serious bond to whether something's yes or no. That's the app on mobile. But still the security threat is still over here and I've got the app over here. This is now the reality. And again, AirWatch was a big acquisition that you did. I also had some security. Carbon black was a $2 billion acquisition that VMware made. That's a security practice. How's it all coming together? Can you think of any questions? Blame the VMware because it's not just security, it's what's around it. >> Yeah. I think we began to see over the course of the last several years that there were certain control points and security that could help, you know, bring order to this chaos of 5,000 security vendors. >>They're all legitimate. They're all here at the show. They're good vendors. But you cannot, if you are trying to say healthy, go to a doctor and expect the doctor to tell you, eat 5,000 tablets and sailed. He just is not sustainable. It has to be baked into your diet. You eat your proteins, your vegetables, your fruit, your drink, your water. The same way we believe security needs to become intrinsically deeper parts, the platform. So what were the key platforms and control points? We decided to focus on the network, the endpoint, and you could think of endpoint as to both client and workload identity, cloud analytics. You take a few of those and network. We've been laboring the last seven years to build a definitive networking company and now a networking security company where we can do everything from data center networking, Dell firewalls to load balancing to SDN in this NSX platform. >>You remember where you bought an nice syrup. The industry woke up like what's VM ever doing in networking? We've now built on that 13,000 customers really good growing revenue business in networking and and now doing that working security. That space is fragmented across Cisco, Palo Alto, FIU, NetScaler, checkpoint Riverbed, VMware cleans that up. You get to the end point side. We saw the same thing. You know you had an endpoint management now workspace one the sequel of what AirWatch was, but endpoint security again, fragmented. You had Symantec McAfee, now CrowdStrike, tenable Qualis, you know, I mean just so many fragmented IOM. We felt like we could come in now and clean that up too, so I have to worry about to do >> well basically explaining that, but I want to get now to the next conversation point that I'm interested in operational impact because when you have all these things to operationalize, you saw that with dev ops and cloud now hybrid, you got to operationalize this stuff. >>You guys have been in the operations side of the business for our VMware. That's what you're known for and the developers and now on the horizon I gotta operationalize all the security. What do I do? I'm the CSO. I think it's really important that in understanding operations of the infrastructure, we have that control point called vSphere and we're now going to take carbon black and make it agentless on the silverside workloads, which has never been done before. That's operationalizing it at the infrastructure level. At the end point we're going to unify carbon black and workspace one into a unified agent, never been done before. That's operationalizing it on the client side. And then on the container and the dev ops site, you're going to start bringing security into the container world. We actually happened in our grade point of view in containers. You've seen us do stuff with Tansu and Kubernetes and pivotal. >>Bringing that together and data security is a very logical thing that we will add there. So we have a very good view of where the infrastructure and operations parts that we know well, a vSphere, NSX workspace one containers with 10 Xu, we're going to bring security to all of them and then bake it more and more in so it's not feeling like it's a point tool. The same platform, carbon black will be able to handle the security of all of those use cases. One platform, several use cases. Are you happy with the carbon black acquisition? Listen, you know, you stay humble and hungry. Uh, John for a fundamental reason, I've been involved with number of acquisitions from my SAP VMware days, billion dollar plus. We've done talking to us. The Harvard business review had an article several years ago, which Carney called acquisitions and majority of them fail and they feel not because of process of product they feel because good people leave. >>One of the things that we have as a recipe does acquisition. We applied that to AirWatch, we apply the deny Sera. There is usually some brain trust. You remember in the days of nice area, it was my team Cosato and the case of AirWatch. It was John Marshall and that team. We want to preserve that team to help incubate this and then what breve EV brings a scale, so I'm delighted about Patrick earlier. I want to have him on your show next time because he's now the head of our security business unit. He's culturally a fit for the mr. humble, hungry. He wants to see just, we were billion dollar business now with security across networking endpoint and then he wants to take just he's piece of it, right? The common black piece of it, make it a billion dollar business while the overall security business goes from three to five. >>And I think we're going to count them for many years to come to really be a key part of VMware's fabric, a great leader. So we're successful. If he's successful, what's my job then? He reports to me is to get all the obstacles out of the way. Get every one of my core reps to sell carbon black. Every one of the partners like Dell to sell carbon black. So one of the deals we did within a month is Dell has now announced that their preferred solution on at Dell laptops, this carbon bike, they will work in the past with silence and crowd CrowdStrike. Now it's common black every day laptop now as a default option. That's called blank. So as we do these, John, the way we roll is one on here to basically come in and occupy that acquisition, get the obstacles out of the way, and that let Patrick scaled us the same way. >>Martine Casado or jumbo. So we have a playbook. We're gonna apply that playbook. Stay humble and hungry. And you ask me that question every year. How are we doing a carbon black? I will be saying, I love you putting a check on you. It will be checking in when we've done an AirWatch. What do you think? Pretty good. Very good. I think good. Stayed line to the radar. Kept growing. It's top right. Known every magic quadrant. That business is significant. Bigger than the 100 million while nice here. How do we do a nice hero? NSX? It's evolved quite a bit. It's evolved. So this is back to the point. VMware makes bets. So unlike other acquisitions where they're big numbers, still big numbers, billions or billions, but they're bets. AirWatch was a good bet. Turned out okay. That the betting, you're being conservative today anyway. That's it. You're making now. >>How would you classify those bets? What are the big bets that you're making right now? Listen, >> I think there's, um, a handful of them. I like to think of things as no more than three to five. We're making a big bet. A multi-cloud. Okay. The world is going to be private, public edge. You and us have talked a lot about VMware. AWS expanded now to Azure and others. We've a big future that private cloud, public cloud edge number two, we're making a big bet on AB motorization with the container level 10 zoos. I think number three, we're making a big bet in virtual cloud networking cause we think longterm there's going to be only two networking companies in matter, VMware and Cisco. Number four, we're making a big bet in the digital workspace and build on what we've done with AirWatch and other technologies. Number five, and make it a big bet security. >>So these five we think of what can take the company from 10 to 20 billion. So we, you know, uh, we, we've talked about the $10 billion Mark. Um, and the next big milestone for the company is a 20 billion ball Mark. And you have to ask yourself, can you see this company with these five bets going from where they are about a 10 billion revenue company to 20. Boom. We hope again, >> Dave, a lot that's doing a braking and now he might've already shipped the piece this morning on multi-cloud. Um, he and I were commenting that, well, I said it's the third wave of cloud computing, public cloud, hybrid multi-cloud and hybrids, the first step towards multi-cloud. Everyone kind of knows that. Um, but I want to ask you, because I told Dave and we kind of talked about this is a multi-decade growth opportunity, wealth creation, innovation, growth, new opportunity multicloud for the generation. >>Take the, this industry the next level. How do you see that multicloud wave? Do you agree on the multigenerational and if so, what specifically do you see that unfolding into this? And I'm deeply inspired by what Andy Jassy, Satya Nadella, you know, the past leading up to Thomas Korea and these folks are creating big cloud businesses. Amazon's the biggest, uh, in the iOS pass world. Azure is second, Google is third, and just market shares. These folks collectively are growing, growing really well. In some senses, VM-ware gets to feed off that ecosystem in the public cloud. So we are firm believers in what you're described. Hybrid cloud is the pot to the multicloud. We coined that term hybrid thought. In fact, the first incantation of eco there was called via cloud hybrid service. So we coined the term hybrid cloud, but the world is not multi-cloud. The the, the key though is that I don't think you're gonna walk away from those three clouds I mentioned have deep pockets. >>Then none of them are going away and they're going to compete hard with each other. The market shares may stay the same. Our odd goal is to be a Switzerland player that can help our customers take VM or workloads, optimize them in the private cloud first. Okay? When a bank of America says on their earnings caller, Brian Warren and said, I can run a private cloud better than a public cloud and I can save 2 billion doing that, okay? It turns off any of the banks are actually running on VMware. That's their goal. But there are other companies like Freddie Mac, we're going all in with Amazon. We want to ride the best of both worlds. If you're a private cloud, we're going to make you the most efficient private cloud, VMware software, well public cloud, and going to Amazon like a Freddie Mac will help you ride your apps into that through VMware. >>So sometimes history can be a predictor of future behavior. And just to kind of rewind the computer industry clock, if you looked at mainframe mini-computers, inter networking, internet proprietary network operating systems dominated it, but you saw the shift and it was driven by choice for customers, multiple vendors, interoperability. So to me, I think cloud multicloud is going to come down to the best choice for the workload and then the environment of the business. And that's going to be a spectrum. But the key in that is multi-vendor, multi, a friend choice, multi-vendor, interoperability. This is going to be the next equation in the modern error. It's not gonna look the same as mainframe mini's networking, but it'll create the next Cisco, the create the next new brand that may or may not be out there yet that might be competing with you or you might be that next brand. >>So interoperability, multi-vendor choice has been a theme in open systems for a long time. Your reactions, I think it's absolutely right, John, you're onto something there. Listen, the multicloud world is almost a replay of the multi hardware system world. 20 years ago, if you asked who was a multi hardware player before, it was Dell, HP at the time, IBM, now, Lenovo, EMC, NetApp, so and so forth and Silva storage, networking. The multicloud world today is Amazon, Azure, Google. If you go to China, Alibaba, so on and so forth. A Motiva somebody has to be a Switzerland player that can serve the old hardware economy and the new hardware economy, which is the, which is the cloud and then of course, don't forget the device economy of Apple, Google, Microsoft, there too. I think that if you have some fundamental first principles, you expressed one of them. >>Listen where open source exists, embrace it. That's why we're going big on Kubernetes. If there are multiple clouds, embrace it. Do what's right for the customer, abstract away. That's what virtualization is. Managed common infrastructure across Ahmed, which is what our management principles are, secure things. At the point of every device and every workload. So those are the principles. Now the engineering of it changes. The way in which we're doing virtualization today in 2020 is slightly different from when Diane started the company and around the year 2020 years ago. But the principals are saying, we're just not working just with the hardware vendors working toward the cloud vendors. So using choices where it's at, the choice is what they want. Absolutely, absolutely. And you're right. It's choice because it was the big workloads. We see, for example, Amazon having a headstart in the public cloud markets, but there's some use cases where Azure is applicable. >>Some use his word, Google's applicable, and to us, if the entire world was only one hardware player or only one cloud player, only one device player, you don't need VMware. We thrive in heterogeneity. It's awesome. I love that word. No heterogeneity provides not 3000 vendors. There's almost three, three of every kind, three silver vendors, three storage vendors, three networking vendors, three cloud vendors, three device vendors. We was the middle of all of it. And yeah, there may be other companies who tried to do that too. If they are, we should learn from them, do it better than them. And competition even to us is a good thing. All right. My final question for you is in the, yeah, the Dell technologies family of which VMware is a part of, although big part of it, the crown jewel as we've been calling them the cube, they announced RSA is being sold to a private equity company. >>What's the general reaction amongst VMware folks and the, and the Dell technology family? Good move, no impact. What we support Dell and you know, all the moves that they've made. Um, and from our perspective, you know, if we're not owning it, we're going to partner it. So I see no overlap with RSA. We partner with them. They've got three core pillars, secure ID, net witness and Archer. We partnered with them very well. We have no aspirations to get into those aspects of governance. Risk and compliance or security has been, so it's a partner. So whoever's running it, Rohit runs on very well. He also owns the events conference. We have a great relationship and then we'll keep doing that. Well, we are focused in the areas I described, network, endpoint security. And I think what Michael has done brilliantly through the course of the last few years is set up a hardware and systems company in Dell and allow the software company called Vima to continue to operate. >>And I think, you know, the movement of some of these assets between the companies like pivotal to us and so on and so forth, cleans it up so that now you've got both these companies doing well. Dell has gone public, we Hammer's gone public and he has said on the record, what's good for Dell is good, what's good for VMware and vice versa and good for the customer. And I think the key is there's no visibility on what cloud native looks like. Hybrid, public, multi, multi, not so much. But you get almost, it's an easy bridge to get across and get there. AI, cyber are all big clear trends. They're waves. Sasha. Great. Thank you. Thanks for coming on. Um, your thoughts on the security show here. Uh, what's your, what's your take to, uh, definitive security shows? I hope it stays that way. Even with the change of where RSA is. >>Ownership goes is this conference in black hat and we play in both, uh, Amazon's conference. I was totally starting to, uh, reinforce, reinforce cloud security will show up there too. Uh, but we, we think, listen, there's what, 30,000 people here. So it's a force. It's a little bit like VMworld. We will play here. We'll play a big, we've got, you know, it just so happens because the acquisition happened before we told them, but we have two big presences here. We were at carbon black, um, and it's an important business for us. And I said, like I said, we have $1 billion business and security today by 30,000 customers using us in a security network, endpoints cloud. I want to take that to be a multi, multiple times that size. And I think there's a pot to do that because it's an adjacent us and security. So we have our own kind of selfish motives here in terms of getting more Mindshare and security. >>We did a keynote this morning, which was well received with Southwest airlines. She did a great job. Carrie Miller, she was a fantastic speaker and it was our way of showing in 20 minutes, not just to our point of view, because you don't want to be self serving a practitioner's point of view. And that's what's really important. Well finally on a personal note, um, you know, I always use the term tech athlete, which I think you are one, you really work hard and smart, but I got to get your thoughts. But then I saw you're not on Twitter. I'm on. When IBM announced a new CEO, Arvin, um, fishnet Indian American, another CEO, this is a pattern. We're starting to see Indian American CEOs running cup American companies because this is the leadership and it's really a great thing in my mind, I think is one of the most successful stories of meritocracy of all time. >>You're quick. I'm a big fan of oven, big fan of Shantanu, Sundar Pichai, something that Ellen, many of them are close friends of mine. Uh, many of them have grown up in Southern India. We're a different ages. Some of them are older than me and in many cases, you know, we were falling behind other great players like Vino Cosla who came even 10 to 15 years prior. And you know, it's hard for an immigrant in this country. You know, um, when I first got here and I came as an immigrant to Dartmouth college, there may have been five or 10 Brown skin people in the town of Hanover, New Hampshire. I don't know if you've been to New Hampshire. I've been there, there's not many at that time. And then the late 1980s, now of course, there's much more, uh, so, you know, uh, we stay humble and hungry. >>There's a part of our culture in India that's really valued education and hard work and people like Arvin and some of these other people are products. I look up to them, the things I learned from them. And um, you know, it's true of India. It's a really good thing to see these people be successful at name brand American companies, whether it's IBM or Microsoft or Google or Adobe or MasterCard. So we're, we're, I'm in that fan club and there's a lot I learned from that. I just love being around people who love entrepreneurship, love innovation, love technology, and work hard. So congratulations. Thank you so much for your success. Great to see you again soon as you put in the COO of VM-ware here on the ground floor here at RSA conference at Moscone, sharing his insight into the security practice that is now carbon black and VMware. All the good things that are going on there. Thanks for watching.