Michael Foster, Red Hat | CloudNativeSecurityCon 23
(lively music) >> Welcome back to our coverage of Cloud Native Security Con. I'm Dave Vellante, here in our Boston studio. We're connecting today, throughout the day, with Palo Alto on the ground in Seattle. And right now I'm here with Michael Foster with Red Hat. He's on the ground in Seattle. We're going to discuss the trends and containers and security and everything that's going on at the show in Seattle. Michael, good to see you, thanks for coming on. >> Good to see you, thanks for having me on. >> Lot of market momentum for Red Hat. The IBM earnings call the other day, announced OpenShift is a billion-dollar ARR. So it's quite a milestone, and it's not often, you know. It's hard enough to become a billion-dollar software company and then to have actually a billion-dollar product alongside. So congratulations on that. And let's start with the event. What's the buzz at the event? People talking about shift left, obviously supply chain security is a big topic. We've heard a little bit about or quite a bit about AI. What are you hearing on the ground? >> Yeah, so the last event I was at that I got to see you at was three months ago, with CubeCon and the talk was supply chain security. Nothing has really changed on that front, although I do think that the conversation, let's say with the tech companies versus what customers are actually looking at, is slightly different just based on the market. And, like you said, thank you for the shout-out to a billion-dollar OpenShift, and ACS is certainly excited to be part of that. We are seeing more of a consolidation, I think, especially in security. The money's still flowing into security, but people want to know what they're running. We've allowed, had some tremendous growth in the last couple years and now it's okay. Let's get a hold of the containers, the clusters that we're running, let's make sure everything's configured. They want to start implementing policies effectively and really get a feel for what's going on across all their workloads, especially with the bigger companies. I think bigger companies allow some flexibility in the security applications that they can deploy. They can have different groups that manage different ones, but in the mid to low market, you're seeing a lot of consolidation, a lot of companies that want basically one security tool to manage them all, so to speak. And I think that the features need to somewhat accommodate that. We talk supply chain, I think most people continue to care about network security, vulnerability management, shifting left and enabling developers. That's the general trend I see. Still really need to get some hands on demos and see some people that I haven't seen in a while. >> So a couple things on, 'cause, I mean, we talk about the macroeconomic climate all the time. We do a lot of survey data with our partners at ETR, and their recent data shows that in terms of cost savings, for those who are actually cutting their budgets, they're looking to consolidate redundant vendors. So, that's one form of consolidation. The other theme, of course, is there's so many tools out in the security market that consolidating tools is something that can help simplify, but then at the same time, you see opportunities open up, like IOT security. And so, you have companies that are starting up to just do that. So, there's like these countervailing trends. I often wonder, Michael, will this ever end? It's like the universe growing and tooling, what are your thoughts? >> I mean, I completely agree. It's hard to balance trying to grow the company in a time like this, at the same time while trying to secure it all, right? So you're seeing the consolidation but some of these applications and platforms need to make some promises to say, "Hey, we're going to move into this space." Right, so when you have like Red Hat who wants to come out with edge devices and help manage the IOT devices, well then, you have a security platform that can help you do that, that's built in. Then the messaging's easy. When you're trying to do that across different cloud providers and move into IOT, it becomes a little bit more challenging. And so I think that, and don't take my word for this, some of those IOT startups, you might see some purchasing in the next couple years in order to facilitate those cloud platforms to be able to expand into that area. To me it makes sense, but I don't want to hypothesize too much from the start. >> But I do, we just did our predictions post and as a security we put up the chart of candidates, and there's like dozens, and dozens, and dozens. Some that are very well funded, but I mean, you've seen some down, I mean, down rounds everywhere, but these many companies have raised over a billion dollars and it's like uh-oh, okay, so they're probably okay, maybe. But a lot of smaller firms, I mean there's just, there's too many tools in the marketplace, but it seems like there is misalignment there, you know, kind of a mismatch between, you know, what customers would like to have happen and what actually happens in the marketplace. And that just underscores, I think, the complexities in security. So I guess my question is, you know, how do you look at Cloud Native Security, and what's different from traditional security approaches? >> Okay, I mean, that's a great question, and it's something that we've been talking to customers for the last five years about. And, really, it's just a change in mindset. Containers are supposed to unleash developer speed, and if you don't have a security tool to help do that, then you're basically going to inhibit developers in some form or another. I think managing that, while also giving your security teams the ability to tell the message of we are being more secure. You know, we're limiting vulnerabilities in our cluster. We are seeing progress because containers, you know, have a shorter life cycle and there is security and speed. Having that conversation with the C-suites is a little different, especially when how they might be used to virtual machines and managing it through that. I mean, if it works, it works from a developer's standpoint. You're not taking advantage of those containers and the developer's speed, so that's the difference. Now doing that and then first challenge is making that pitch. The second challenge is making that pitch to then scale it, so you can get onboard your developers and get your containers up and running, but then as you bring in new groups, as you move over to Kubernetes or you get into more container workloads, how do you onboard your teams? How do you scale? And I tend to see a general trend of a big investment needed for about two years to make that container shift. And then the security tools come in and really blossom because once that core separation of responsibilities happens in the organization, then the security tools are able to accelerate the developer workflow and not inhibit it. >> You know, I'm glad you mentioned, you know, separation of responsibilities. We go to a lot of shows, as you know, with theCUBE, and many of them are cloud shows. And in the one hand, Cloud has, you know, obviously made the world, you know, more interesting and better in so many different ways and even security, but it's like new layers are forming. You got the cloud, you got the shared responsibility model, so the cloud is like the first line of defense. And then you got the CISO who is relying heavily on devs to, you know, the whole shift left thing. So we're asking developers to do a lot and then you're kind of behind them. I guess you have audit is like the last line of defense, but my question to you is how can software developers really ensure that cloud native tools that they're using are secure? What steps can they take to improve security and specifically what's Red Hat doing in that area? >> Yeah, well I think there's, I would actually move away from that being the developer responsibility. I think the job is the operators' and the security people. The tools to give them the ability to see. The vulnerabilities they're introducing. Let's say signing their images, actually verifying that the images that's thrown in the cloud, are the ones that they built, that can all be done and it can be done open source. So we have a DevSecOps validated pattern that Red Hat's pushed out, and it's all open source tools in the cloud native space. And you can sign your builds and verify them at runtime and make sure that you're doing that all for free as one option. But in general, I would say that the hope is that you give the developer the information to make responsible choices and that there's a dialogue between your security and operations and developer teams but security, we should not be pushing that on developer. And so I think with ACS and our tool, the goal is to get in and say, "Let's set some reasonable policies, have a conversation, let's get a security liaison." Let's say in the developer team so that we can make some changes over time. And the more we can automate that and the more we can build and have that conversation, the better that you'll, I don't say the more security clusters but I think that the more you're on your path of securing your environment. >> How much talk is there at the event about kind of recent high profile incidents? We heard, you know, Log4j, of course, was mentioned in the Keynote. Somebody, you know, I think yelled out from the audience, "We're still dealing with that." But when you think about these, you know, incidents when looking back, what lessons do you think we've learned from these events? >> Oh, I mean, I think that I would say, if you have an approach where you're managing your containers, managing the age and using containers to accelerate, so let's say no images that are older than 90 days, for example, you're going to avoid a lot of these issues. And so I think people that are still dealing with that aspect haven't set up the proper, let's say, disclosure between teams and update strategy and so on. So I don't want to, I think the Log4j, if it's still around, you know, something's missing there but in general you want to be able to respond quickly and to do that and need the tools and policies to be able to tell people how to fix that issue. I mean, the Log4j fix was seven days after, so your developers should have been well aware of that. Your security team should have been sending the messages out. And I remember even fielding all the calls, all the fires that we had to put out when that happened. But yeah. >> I thought Brian Behlendorf's, you know, talk this morning was interesting 'cause he was making an attempt to say, "Hey, here's some things that you might not be thinking about that are likely to occur." And I wonder if you could, you know, comment on them and give us your thoughts as to how the industry generally, maybe Red Hat specifically, are thinking about dealing with them. He mentioned ChatGPT or other GPT to automate Spear phishing. He said the identity problem is still not fixed. Then he talked about free riders sniffing repos essentially for known vulnerabilities that are slow to fix. He talked about regulations that might restrict shipping code. So these are things that, you know, essentially, we can, they're on the radar, but you know, we're kind of putting out, you know, yesterday's fire. What are your thoughts on those sort of potential issues that we're facing and how are you guys thinking about it? >> Yeah, that's a great question, and I think it's twofold. One, it's brought up in front of a lot of security leaders in the space for them to be aware of it because security, it's a constant battle, constant war that's being fought. ChatGPT lowers the barrier of entry for a lot of them, say, would-be hackers or people like that to understand systems and create, let's say, simple manifests to leverage Kubernetes or leverage a misconfiguration. So as the barrier drops, we as a security team in security, let's say group organization, need to be able to respond and have our own tools to be able to combat that, and we do. So a lot of it is just making sure that we shore up our barriers and that people are aware of these threats. The harder part I think is educating the public and that's why you tend to see maybe the supply chain trend be a little bit ahead of the implementation. I think they're still, for example, like S-bombs and signing an attestation. I think that's still, you know, a year, two years, away from becoming, let's say commonplace, especially in something like a production environment. Again, so, you know, stay bleeding edge, and then make sure that you're aware of these issues and we'll be constantly coming to these calls and filling you in on what we're doing and make sure that we're up to speed. >> Yeah, so I'm hearing from folks like yourself that the, you know, you think of the future of Cloud Native Security. We're going to see continued emphasis on, you know, better integration of security into the DevSecOps. You're pointing out it's really, you know, the ops piece, that runtime that we really need to shore up. You can't just put it on the shoulders of the devs. And, you know, using security focused tools and best practices. Of course you hear a lot about that and the continued drive toward automation. My question is, you know, automation, machine learning, how, where are we in that maturity cycle? How much of that is being adopted? Sometimes folks are, you know, they embrace automation but it brings, you know, unknown, unintended consequences. Are folks embracing that heavily? Are there risks associated around that, or are we kind of through that knothole in your view? >> Yeah, that's a great question. I would compare it to something like a smart home. You know, we sort of hit a wall. You can automate so much, but it has to actually be useful to your teams. So when we're going and deploying ACS and using a cloud service, like one, you know, you want something that's a service that you can easily set up. And then the other thing is you want to start in inform mode. So you can't just automate everything, even if you're doing runtime enforcement, you need to make sure that's very, very targeted to exactly what you want and then you have to be checking it because people start new workloads and people get onboarded every week or month. So it's finding that balance between policies where you can inform the developer and the operations teams and that they give them the information to act. And that worst case you can step in as a security team to stop it, you know, during the onboarding of our ACS cloud service. We have an early access program and I get on-calls, and it's not even security team, it's the operations team. It starts with the security product, you know, and sometimes it's just, "Hey, how do I, you know, set this policy so my developers will find this vulnerability like a Log4Shell and I just want to send 'em an email, right?" And these are, you know, they have the tools and they can do that. And so it's nice to see the operations take on some security. They can automate it because maybe you have a NetSec security team that doesn't know Kubernetes or containers as well. So that shared responsibility is really useful. And then just again, making that automation targeted, even though runtime enforcement is a constant thing that we talk about, the amount that we see it in the wild where people are properly setting up admission controllers and it's acting. It's, again, very targeted. Databases, cubits x, things that are basically we all know is a no-go in production. >> Thank you for that. My last question, I want to go to the, you know, the hardest part and 'cause you're talking to customers all the time and you guys are working on the hardest problems in the world. What is the hardest aspect of securing, I'm going to come back to the software supply chain, hardest aspect of securing the software supply chain from the perspective of a security pro, software engineer, developer, DevSecOps Pro, and then this part b of that is, is how are you attacking that specifically as Red Hat? >> Sure, so as a developer, it's managing vulnerabilities with updates. As an operations team, it's keeping all the cluster, because you have a bunch of different teams working in the same environment, let's say, from a security team. It's getting people to listen to you because there are a lot of things that need to be secured. And just communicating that and getting it actionable data to the people to make the decisions as hard from a C-suite. It's getting the buy-in because it's really hard to justify the dollars and cents of security when security is constantly having to have these conversations with developers. So for ACS, you know, we want to be able to give the developer those tools. We also want to build the dashboards and reporting so that people can see their vulnerabilities drop down over time. And also that they're able to respond to it quickly because really that's where the dollars and cents are made in the product. It's that a Log4Shell comes out. You get immediately notified when the feeds are updated and you have a policy in action that you can respond to it. So I can go to my CISOs and say, "Hey look, we're limiting vulnerabilities." And when this came out, the developers stopped it in production and we were able to update it with the next release. Right, like that's your bread and butter. That's the story that you want to tell. Again, it's a harder story to tell, but it's easy when you have the information to be able to justify the money that you're spending on your security tools. Hopefully that answered your question. >> It does. That was awesome. I mean, you got data, you got communication, you got the people, obviously there's skillsets, you have of course, tooling and technology is a big part of that. Michael, really appreciate you coming on the program, sharing what's happening on the ground in Seattle and can't wait to have you back. >> Yeah. Awesome. Thanks again for having me. >> Yeah, our pleasure. All right. Thanks for watching our coverage of the Cloud Native Security Con. I'm Dave Vellante. I'm in our Boston studio. We're connecting to Palo Alto. We're connecting on the ground in Seattle. Keep it right there for more coverage. Be right back. (lively music)
SUMMARY :
He's on the ground in Seattle. Good to see you, and it's not often, you know. but in the mid to low market, And so, you have companies that can help you do kind of a mismatch between, you know, and if you don't have a And in the one hand, Cloud has, you know, that and the more we can build We heard, you know, Log4j, of course, but in general you want to that you might not be in the space for them to be but it brings, you know, as a security team to stop it, you know, to go to the, you know, That's the story that you want to tell. and can't wait to have you back. Thanks again for having me. of the Cloud Native Security Con.
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Michael Fagan, Village Roadshow | Palo Alto Networks Ignite22
>>The Cube presents Ignite 22, brought to you by Palo Alto Networks. >>Welcome back to Vegas, guys and girls, it's great to have you with us. The Cube Live. Si finishing our second day of coverage of Palo Alto Ignite. 22 from MGM Grand in Las Vegas. Lisa Martin here with Dave Valante. Dave Cybersecurity is one of my favorite topics to talk about because it is so interesting. It is so dynamic. My other favorite thing is to hear the voice of our vendors' customers. And we could to >>Do that. I always love to have the customer on you get you get right to the heart of the matter. Yeah. Really understand. You know, what I like to do is sort of when I listen to the keynotes, try to see how well it aligns with what the customers are actually doing. Yeah. So let's >>Do it. We're gonna unpack that now. Michael Fagan joins us, the Chief Transformation Officer at Village Roadshow. Welcome Michael. It's great to have you >>And thank you. It's a pleasure to be here. >>So this is a really interesting entertainment company. I find the name interesting, but talk to us a little bit about Village Roadshow so the audience gets an understanding of all of the things that you guys do cuz theme parks is part of >>This. Yeah, so Village Road show's Australia's largest cinema exhibitor in conjunction with our partners at event. We also own and operate Australia's largest theme parks. We have Warner Brothers movie World, wet and Wild. SeaWorld Top Golf in Australia is, is operated by us plus more. We also do studio, we also own movie studios, so Aquaman, parts of the Caribbean. We're, we're filming our movie studios Elvis last year. And we also distribute and produce movies and TV shows. Quite diverse group. >>Yeah, you guys have won a lot of awards. I mean, I don't know, academy Awards, golden Globe, all that stuff, you know, and so it's good. Congratulations. Yeah. >>Thank you. >>Cool stuff. I wanna also, before we dig into the use case here, talk to us about the role of a chief transformation officer. How long have you been in that role? What does it encompass and what do you get to drive from a transformation perspective? Yeah, >>So the, the, the nature and pace of disruption is accelerating and on, on one side. And then on the other side, the running business as usual is becoming increasingly complex and, and more difficult to do. So running both simultaneously and at pace can put organizations at risk, both financially and and other ways. So in my role as Chief Transformation officer, I support the rest of the executive team by giving them additional capacity and also bring capability to the team that wasn't there before. So I do a lot of strategic and thought leadership. There's some executive coaching in there, a lot of financial modeling and analysis. And I believe that when a transformation role in particularly a chief transformation role is done correctly, it's a very hands-on role. So there's certain things where I, I dive right down and I'm actually hands in, hands-on leading teams or leading pieces of work. So I might be leading particular projects. I tried to drive profit revenue and profitability across the divisions and does any multi or cross-divisional opportunities or initiative, then I will, I will lead those. >>The transformation, you know, a while ago was cloud, right? Okay, hey, cloud and transformation officers, whether or not they had that title, we'll tell you, look, you gotta change the operating model. You can't just, you know, lift and shift in the cloud. That's, you know, that's pennies. We want, you know, big bucks. That's the operating. Now it's, I'm my question is, is did the pandemic just accelerate your transformation or, or was it, you know, deeper than that? >>Yeah, so what in my role have both digital and business transformation, some of it has been organizational. I think the pandemic has had a, a significant and long lasting effect on society, not just on, on business. So I think if you think about how work work used to be a, a place you went to and how it was done beforehand, before the, before COVID versus now where, you know, previously, you know, within the enterprise you had all of the users, you had all of the applications, you had all of the data, you had all of the people. And then since March, 2020, just overnight, that kind of inverted and, you know, you had people working from home and a person working from home as a branch office of one. So, so we ended up with another thousand branches literally overnight. A lot of the applications that we use are now SASS or cloud-based, whether that's timekeeping with Kronos or communica employee communication or work Jam. So they're not sitting within our data center, they're not sitting within, within our enterprise. It's all external. >>So from a security perspective, you obviously had to respond to that and we heard a lot about endpoint and cloud security and refactoring the network and identity. These guys aren't really an identity. They partner for that, but still a lot of change in focus that the CISO had to deal with. How, how did you guys respond to that? And, and you had a rush to do it. Yeah. And so as you sit back now, where do you go from here? >>Well we had, we had two major triggers for our, our network and security transformation. The first being COVID itself, and then the second beam, we had a, a major MPLS telco renewal that came up. So that gave you an opportunity to look at what we were doing and essentially our network was designed for a near, that no longer exists for when, for when p like I said, when people, when people were from home, all the applications were inside. So, and we had aging infrastructure, our firewalls were end of life. So initially we started off with an SD WAN at the SD WAN layer and an SD WAN implementation. But when we investigated and saw the security capabilities that are available now, we that to a full sassy WAN implementation. >>Why Palo Alto Networks? Because you, you had, you said you had an aging infrastructure designed for an era that doesn't exist anymore, but you also had a number of tools. We've been talking about a consolidation a lot the last couple days. Yeah. How did, what did you consolidate and why with Palo Alto? >>So we had a great partner in Australia, incidentally also called Cube. Cube Networks. Yeah. That we worked with great >>Names. Yeah, right. >>So we, so we, we worked for Cube. We ran a, a form of tender process. And Palo Alto with, you know, Prisma access and Global Global Protect was the only, the only solution that gave us everything that we needed in terms of network modernization, the agility that we required. So for example, in our theme part, we want to send out a hotdog cart or an ice cream cart, and that becomes, all of a sudden you got a new branch that I want to spin up this branch in 10 minutes and then I wanna spin it back down again. So from agility perspective, from a flexibility perspective, the security that, that we wanted, you know, from a zero trust perspective, and they were the only, certainly from a zero trust perspective, they're probably the only vendor that, that exists that, that actually provided the, the, all those capabilities. >>And did you consolidate tools or you were in the process of consolidating tools now? >>Yeah, so we actually, we actually consolidated down to, to, to a, to a single vendor. And in my previous role I had, I had implemented SD WAN before and you know, interoperability is a, is a major issue in the IT industry. I think there's, it's probably the only industry in the, the only industry I can think of certainly that where we, we ship products that aren't ready. They're not of all the features, they, they don't have all the features that they should have. They're their plans. They were releasing patches, releasing additional features every, every couple of months. So, you know, if you, if if Ford sold the card, I said, Hey, you're gonna give you backseats in a couple of months, they'd be uproar. But, but we do that all the time in, in it. So I had, when I previously implemented an Sdwan transformation, I had products from two tier one vendors that just didn't talk to one another. And so when I went and spoke to those vendors, they just went, well, it's not me. It's clearly, clearly those guys. So, so there's a lot to be said for having a, you know, a champion team rather than a team of champions. And Palo Alto have got that full stack fully integrated that was, you know, exactly meant what we were looking for. >>They've been talking a lot the last couple days about integration and it, and I've talked with some of their executives and some analysts as well, including Dave about that seems to be a differentiator for them because they really focus on that. Their m and a strategy is very, it seems to be very clear and there's purpose on that backend integration instead of leaving it to the customer, like Village Road show to do it. They also talked a lot about the consolidation. I'm just curious, Michael, in terms of like what you've heard at the show in the last couple of days. >>Yeah, I mean I've been hearing to same mess, but actually we've, we've lived in a >>You're living it. That's what I wanted to >>Know. So, so, you know, we had a choice of, you know, do you try and purchase so-called best of breed products and then put a lot of effort into integrating them and trying to get them to work, which is not really what we want to spend time doing. I don't, I don't wanna be famous for, you know, integration and, you know, great infrastructure. I want to be, I want Village to be famous for delivering great experiences to our customers. Memories that last a lifetime. And you know, when kids grow up in Australia, they, everybody remembers going to the theme parks. That's what, that's what I want our team to be doing and to be delivering those great experiences, not to be trying to plug together bits of software and it may or may not work and have vendors pointing at one another and then we are left carrying the cannon and holding the >>Baby. So what was the before and after, can you give us a sense as to how life changed, you know, pre that consolidation versus post? >>Yeah, so our, our, our infrastructure, say our infrastructure was designed for, you know, the, you know, old ways of working where we had you knowm routers that were, you know, not designed for cloud, for modern traffic, including cloud Destin traffic, an old MPLS network. We used to back haul all the traffic from, from our branches back to central location run where we've got, you know, firewall walls, we've got a dmz, we could run advanced inspection services on that. So if you had a branch that wanted to access a website that was housed next door, even if it was across the country, then it would, we would pull that all the way back to Melbourne. We would apply advanced inspection services to it, send it up to the cloud out back across the country. Traffic would come back, come down to us, back out to our branch. >>So you talk about crossing the country four times, even at the website is, is situated next door now with, with our sasi sdwan transformation just pops out to the cloud now straight away. And the, the difference in performance for our, for our team and for our customers, it, it's phenomenal. So you'll talk about saving minutes, you know, on a log on and, and seconds then and on, on an average transaction and second zone sound like a lot. But when you, it's every click up, they're saving a second and add up. You're talking about thousands of man hours every month that we've saved. >>If near Zuke were sitting right here and said, what could we do better? You know, what do you need from us that we're not delivering today that you want to, you want us to deliver that would change your life. Yeah, >>There's two things. One, one of which I think they're all, they're already doing, but I actually haven't experienced myself. It's around the autonomous digital experience management. So I've now got a thousand users who are sitting at home and they've got, when they've got a problem, I don't know, is it, is it my problem or is it their problem? So I know that p were working on a, an A solution that digital experience solution, which can actually tell, well actually know you're sitting in your kitchen and your routes in your front room, maybe you should move closer to the route. So there, there they, that's one thing. And the second thing is using AI to tell me things that I wouldn't be able to figure out with a human training. A lot of time sifting through data. So things like where I've potentially overcompensated and, you know, overdelivered on the network and security side or of potentially underdelivered on a security side. So having AI to, you know, assess all of those millions and probably billions of, you know, transactions and packets that are moving around our network and say, Hey, you could optimize it more if you, if you dial this down or dial this up. >>So you said earlier we, this industry has a habit of shipping products before, you know they're ready. So based on your experience, seems like, first of all, it sounds like you got a at least decent technical background as well. When do you expect to have that capability? Realistically? When can we expect that as an industry? >>I think I, I think, like I said, the the rate and nature of change is, is, I think it's accelerating. The halflife of degree is short. I think when I left university, what I, what I learned in first year was, was obsolete within five years, I'd say now it's probably obsolete of you. What'd you learn in first year? It's probably obsolete by the time you finish your degree. >>Six months. Yeah, >>It's true. So I think the, the, the rate of change and the, the partnership that I see Palo building with the likes of AWS and Google and that and how they're coming together to, to solve, to jointly solve these problems is I think we will see this within 12 months. >>Who, who are your clouds? You got multiple clouds >>Or We got multiple clouds. Mostly aws, but there are certain things that we run that run in run in Azure as well. We, we don't really have much in GCP or, or, or some of the other >>Azure for collaboration and teams, stuff like that. >>Ah, we, we run, we run SAP that's we hosted in, in Azure and our cinema ticketing system is, is was run in Azure. It's, it was only available in, in in Azure the time we're mo we are mostly an AWS >>Shop. And what do you do with aws? I mean, pretty much everything else is >>Much every, everything else, anything that's customer facing our websites, they give us great stability. Great, great availability, great performance, you know, we've had and, and, and, and a very variable as well. So, we'll, you know, our, our pattern of selling movie tickets is typically, you know, fairly flat except when, you know, there's a launch of a, of a new movie. So all of a sudden we might say you might sell, you know, at 9:00 AM when, you know, spider-Man went on sale last year, I think we sold 100 times the amount of tickets in the forest, 10 minutes. So our website didn't just scale look beautifully, just took in all of that extra traffic scale up. We're at only any intervention and then scale back down >>Taylor Swift needs that she does need that. So yeah. And so is your vision to have Palo Alto networks security infrastructure have be a common sort of layer across those clouds and maybe even some on-prem? Is it, are you, are you working toward that? Yeah, >>We, yeah, we, yeah, we, we'd love to have, you know, our end, our end customers don't really care about the infrastructure that we run. They won't be >>Able to unless it breaks. >>Unless it breaks. Yeah. They wanna be able to go to see a movie. Do you wanna be able to get on a rollercoaster? They wanna be able to go, you know, play around around a top golf. So having that convergence and that seamless integration of working across cloud network security now for most of our team, they, they don't know and they don't need to know. In fact, I, I frankly don't want them to know and be, be thinking about networks and clouds. I kind of want them thinking about how do we sell more cinema tickets? How do we give a great experience to our guests? How do we give long lasting lifetime memories to, to the people who come visit our parks? >>That's what they want. They want that experience. Right. I'd love to get your final thoughts on, we, we had you give a great overview of the ch the role that you play as Chief transformation officer. You own digital transformation, you want business transformation. What advice would you give to either other treat chief transformation officers, CISOs, CSOs, CEOs about partnering, what's the right partner to really improve your security posture? >>I think there's, there's two things. One is if you haven't looked at this in the last two years and made some changes, you're outta date. Yeah. Because the world has changed. We've seen, I mean, I've heard somebody say it was two decades worth of, I actually think it's probably five 50 years worth of change in, in Australia in terms of working habits. So one, you need to do something. Yeah. Need to, you need to have a look at this. The second thing I think is to try and partner with someone that has similar values to your organization. So Village is a, it's a wonderful, innovative company. Very agile. So the, like the, the concept of gold class cinema, so, you know, big proceeds, recliners, waiter service, elevated foods concept that, that was invented by village in 1997. Thank you. And we had thanks finally came to the states so decade later, I mean we would've had the CEO of every major cinema chain in the world come to come to Melbourne and have a look at what Village is doing and go, yeah, we're gonna export that back around around the world. It's probably one of, one of Australia's unknown exports. Yeah. So it's, yeah, so, so partnering. So we've got a great innovation history and we'd like to think of ourselves as pretty agile. So working with partners who are, have a similar thought process and, and managed to an outcome and not to a contract Yeah. Is, is important for us. >>It's all about outcomes. And you've had some great outcomes, Michael, thank you for joining us on the program, walking us through Village Roadshow, the challenges that you had, how you tackled them, and, and next time I think I'm in a movie theater and I'm in reclining chair, I'm gonna think about you and village. So thank you. We appreciate your insights, your time. Thank you. Thanks Michael. For Michael Fagan and Dave Valante. I'm Lisa Martin. You've been watching The Cube. Our live coverage of Palo Alto Networks. Ignite comes to an end. We thank you so much for watching. We appreciate you. You're watching the Cube, the leader in live enterprise and emerging emerging tech coverage next year. >>Yeah.
SUMMARY :
The Cube presents Ignite 22, brought to you by Palo Alto Welcome back to Vegas, guys and girls, it's great to have you with us. I always love to have the customer on you get you get right to the heart of the matter. It's great to have you It's a pleasure to be here. us a little bit about Village Roadshow so the audience gets an understanding of all of the things that you guys do cuz theme And we also distribute and produce movies and TV shows. all that stuff, you know, and so it's good. do you get to drive from a transformation perspective? So in my role as Chief Transformation officer, I support the rest of the executive We want, you know, just overnight, that kind of inverted and, you know, you had people working from home So from a security perspective, you obviously had to respond to that and we heard a lot about endpoint So that gave you an opportunity to look at what we were doing and essentially for an era that doesn't exist anymore, but you also had a number of tools. So we had a great partner in Australia, incidentally also called Cube. Yeah, right. that we wanted, you know, from a zero trust perspective, and they were the only, fully integrated that was, you know, exactly meant what we were looking for. it to the customer, like Village Road show to do it. That's what I wanted to you know, integration and, you know, great infrastructure. consolidation versus post? back to central location run where we've got, you know, firewall walls, we've got a dmz, So you talk about crossing the country four times, even at the website is, is situated next door now You know, what do you need from us that we're not delivering today that you want to, you want us to deliver that would change So things like where I've potentially overcompensated and, you know, overdelivered on the network So you said earlier we, this industry has a habit of shipping products before, It's probably obsolete by the time you finish your degree. Yeah, So I think the, the, the rate of change and the, the partnership that I see Palo Mostly aws, but there are certain things that we run that run in run mo we are mostly an AWS I mean, pretty much everything else is So all of a sudden we might say you might sell, So yeah. We, yeah, we, yeah, we, we'd love to have, you know, you know, play around around a top golf. we, we had you give a great overview of the ch the role that you play as Chief transformation So one, you need to do something. Roadshow, the challenges that you had, how you tackled them, and, and next time I think I'm in a movie theater
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Michael Wasielewski & Anne Saunders, Capgemini | AWS re:Invent 2022
(light music) (airy white noise rumbling) >> Hey everyone, welcome back to Las Vegas. It's theCUBE. We're here, day four of our coverage of AWS re:Invent 22. There's been about, we've heard, north of 55,000 folks here in person. We're seeing only a fraction of that but it's packed in the expo center. We're at the Venetian Expo, Lisa Martin, Dave Vellante. Dave, we've had such great conversations as we always do on theCUBE. With the AWS ecosystem, we're going to be talking with another partner on that ecosystem and what they're doing to innovate together next. >> Well, we know security is the number one topic on IT practitioners, mine, CIOs, CISOs. We also know that they don't have the bench strength, that's why they look to manage service providers, manage service security providers. It's a growing topic, we've talked about it. We talked about it at re:Inforce earlier this year. I think it was July, actually, and August, believe it or not, not everybody was at the Cape. It was pretty well attended conference and that's their security focus conference, exclusive on security. But there's a lot of security here too. >> Lot of security, we're going to be talking about that next. We have two guests from Capgemini joining us. Mike Wasielewski, the head of cloud security, and NextGen secure architectures, welcome Mike. Anne Saunders also joins us, the Director of Cybersecurity Technology Partnerships at Capgemini, welcome Anne. >> Thank you. >> Dave: Hey guys. >> So, day four of the show, how you feeling? >> Anne: Pretty good. >> Mike: It's a long show. >> It is a long, and it's still jamming in here. Normally on the last day, it dwindles down. Not here. >> No, the foot traffic around the booth and around the totality of this expo floor has been amazing, I think. >> It really has. Anne, I want to start with you. Capgemini making some moves in the waves in the cloud and cloud security spaces. Talk to us about what Cap's got going on there. >> Well, we actually have a variety of things going on. Very much partner driven. The SOC Essentials offering that Mike's going to talk about shortly is the kind of the starter offer where we're going to build from and build out from. SOC Essentials is definitely critical for establishing that foundation. A lot of good stuff coming along with partners. Since I manage the partners, I'm kind of keen on who we get involved with and how we work with them to build out value and focus on our overall cloud security strategy. Mike, you want to talk about SOC Essentials? >> Yeah, well, no, I mean, I think at Capgemini, we really say cybersecurity is part of our DNA and so as we look at what we do in the cloud, you'll find that security has always been an underpinning to a lot of what we deliver, whether it's on the DevSecOps services, migration services, stuff like that. But what we're really trying to do is be intentional about how we approach the security piece of the cloud in different ways, right? Traditional infrastructure, you mentioned the totality of security vendors here and at re:Inforce. We're really seeing that you have to approach it differently. So we're bringing together the right partners. We're using what's part of our DNA to really be able to drive the next generation of security inside those clouds for our clients and customers. So as Anne was talking about, we have a new service called the Capgemini Cloud SOC Essentials, and we've really brought our partners to bear, in this case Trend Micro, really bringing a lot of their intelligence and building off of what they do so that we can help customers. Services can be pretty expensive, right, when you go for the high end, or if you have to try to run one yourself, there's a lot of time, I think you mentioned earlier, right, the people's benches. It's really hard to have a really good cybersecurity people in those smaller businesses. So what we're trying to do is we're really trying to help companies, whether you're the really big buyers of the world or some of the smaller ones, right? We want to be able to give you the visibility and ability to deliver to your customers securely. So that's how we're approaching security now and we're cloud SOC Essentials, the new thing that we're announcing while we were here is really driving out of. >> When I came out of re:Invent, when you do these events, you get this Kool-Aid injection and after a while you're like hm, what did I learn? And one of the things that struck me in talking to people is you've got the shared responsibility model that the cloud has sort of created and I know there's complexities across cloud but let's just keep it at cloud generically for a moment. And then you've got the CISO, the AppDev, AppSecDev group is being asked to do a lot. They're kind of being dragged into security that's really not their wheelhouse and then you've got audit which is like the last line of defense. And so one of the things that struck me at re:Inforce is like, okay, Amazon, great job for their portion of the shared responsibility model but I didn't hear a lot in terms of making the CISO's life easier and I'm guessing that's where you guys come in. I wonder if you could talk about that trend, that conceptual layers that I just laid out and where you guys fit. >> Mike: Sure, so I think first and foremost, I always go back to a quote from, I think it's attributed to Peter Drucker, whether that's right or wrong, who knows? But culture eats strategy for breakfast, right? And I think what we've seen in our conversations with whether you're talking to the CISO, the application team, the AppDev team, wherever throughout the organization, we really see that culture is what's going to drive success or failure of security in the org, and so what we do is we really do bring that totality of perspective. We're not just cloud, not just security, not just AppDev. We can really bring across the totality of the Capgemini estate. So that when we go, and you're right, a CISO says, I'm having a hard time getting the app people to deliver what I need. If you just come from a security perspective, you're right, that's what's going to happen. So what we try to do is so, we've got a great DevSecOps service, for example in the cloud where we do that. We bring all the perspectives together, how do we align KPIs? That's a big problem, I think, for what you're seeing, making CISO's lives easier, is about making sure that the app team KPIs are aligned with the CISO's but also the CISO's KPIs are aligned with the app teams. And by doing that, we have had really great success in a number of organizations by giving them the tools then and the people on our side to be able to make those alignments at the business level, to drive the right business outcome, to drive the right security outcome, the right application outcome. That's where I think we've really come to play. >> Absolutely, and I will say from a partnering perspective, what's key in supporting that strategy is we will learn from our partners, we lean on our partners to understand what the trends they're seeing and where they're having an impact with regards to supporting the CISO and supporting the overall security strategy within a company. I mean, they're on the cutting edge. We do a lot to track their technology roadmaps. We do a lot to track how they build their buyer personas and what issues they're dealing with and what issues they're prepared to deal with regards to where they're investing and who's investing in them. A lot of strategy around which partner to bring in and support, how we're going to address the challenges, the CISO and the IT teams are having to kind of support that overall. Security is a part of everything, DNA kind of strategy. >> Yeah, do you have a favorite example, Anne, of a partner that came in with Capgemini, helped a customer really be able to do what Capgemini is doing and that is, have cybersecurity be actually part of their DNA when there's so many challenges, the skills gap. Any favorite example that really you think articulates how you're able to enable organizations to achieve just that? >> Anne: Well, actually the SOC Essentials offering that we're rolling out is a prime example of that. I mean, we work very, very closely with Trend on all fronts with regards to developing it. It's one of those completely collaborative from day one to going to the customer and that it's almost that seamless connectivity and just partnering at such a strategic level is a great example of how it's done right, and when it's done right, how successful it can be. >> Dave: Why Trend Micro? Because I mean, I'm sure you've seen, I think that's Optiv, has the eye test with all the tools and you talk to CISOs, they're like really trying to consolidate those tools. So I presume there's a portfolio play there, but tell us, tell the audience a little bit more about why Trend Micro and I mean your branding with them, why those guys? >> Well, it goes towards the technology, of course, and all the development they've done and their position within AWS and how they address assuring security for our clients who are moving onto and running their estates on AWS. There's such a long heritage with regards to their technology platform and what they've developed, that deep experience, that kind of the strength of the technology because of the longevity they've had and where they sit within their domain. I try to call partners out by their domain and their area of expertise is part of the reason, I mean. >> Yeah, I think another big part of it is Gartner is expecting, I think they published this out in the next three years, we expect to see another consolidation both inside of the enterprises as well as, I look back a couple years, when Palo Alto went on a very nice spending spree, right? And put together a lot of really great companies that built their Prisma platform. So what I think one of the reasons we picked Trend in this particular case is as we look forward for our customers and our clients, not just having point solutions, right? This isn't just about endpoint protection, this isn't just about security posture management. This is really who can take the totality of the customer's problems and deliver on the right outcomes from a single platform, and so when we look at companies like Trend, like Palo, some of the bigger partners for us, that's where we try to focus. They're definitely best in breed and we bring those to our customers too for certain things. But as we look to the future, I think really finding those partners that are going to be able to solve a swath of problems at the right price point for their customers, that is where I think we see the industry moving. >> Dave: And maybe be around as an independent company. Was that a factor as well? I mean, you see Thoma Bravo buying up all his hiring companies and right, so, and maybe they're trying to create something that could be competitive, but you're saying Trend Micros there, so. >> Well I think as Anne mentioned, the 30 year heritage, I think, of Trend Micro really driving this and I've done work with them in various past things. There's also a big part of just the people you like, the people that are good to work with, that are really trying to be customer obsessed, going back right, at an AWS event, the ones that get the cloud tend to be able to follow those Amazon LPs as well, right, just kind of naturally, and so I think when you look at the Trend Micros of the world, that's where that kind of cloud native piece comes out and I like working with that. >> In this environment, the macro environment, lets talk a bit, earning season, it's really mixed. I mean you're seeing some really good earnings, some mixed earnings, some good earnings with cautious guidance. So nobody really (indistinct), and it was for a period time there was a thinking that security was non-discretionary and it's clearly non-discretionary, but the CISO, she or he, doesn't have unlimited budgets, right? So what are you seeing in terms of how are customers dealing with this challenging macro environment? Is it through tools consolidation? Is that a play that's going on? What are you seeing in the customer base? >> Anne: I see ways, and we're working through this right now where we're actually weaving cybersecurity in at the very beginning of how we're designing offers across our entire offer portfolio, not just the cybersecurity business. So taking that approach in the long run will help contain costs and our hope, and we're already seeing it, is it's actually helping change the perception that security's that cost center and that final obstacle you have to get over and it's going to throw your margins off and all that sort of stuff. >> Dave: I like that, its at least is like a security cover charge. You're not getting in unless we do the security thing. >> Exactly, a security cover charge, that's what you should call it. >> Yeah. >> Like it. >> Another piece though, you mentioned earlier about making CISO's life easier, right? And I think, as Anne did a really absolutely true about building it in, not to the security stack but application developers, they want visibility they want observability, they want to do it right. They want CI/CD pipeline that can give them confidence in their security. So should the CISO have a budget issue, right? And they can't necessarily afford, but the application team as they're looking at what products they want to purchase, can I get a SaaS or a DaaS, right? The static or dynamic application security testing in my product up front and if the app team buys into that methodology, the CISO convinces them, yes, this is important. Now I've got two budgets to pull from, and in the end I end up with a cheaper, a lower cost of a service. So I think that's another way that we see with like DevSecOps and a few other services, that building in on day one that you mentioned. >> Lisa: Yeah. >> Getting both teams involved. >> Dave: That's interesting, Mike, because that's the alignment that you were talking about earlier in the KPIs and you're not a tech vendor saying, buy my product, you guys have deep consultancy backgrounds. >> Anne: And the customer appreciates that. >> Yeah. >> Anne: They see us as looking out for their best interest when we're trying to support them and help them and bringing it to the table at the very beginning as something that is there and we're conscientious of, just helps them in the long run and I think, they're seeing that, they appreciate that. >> Dave: Yeah, you can bring best practice around measurements, alignment, business process, stuff like that. Maybe even some industry expertise which you're not typically going to get from a product company. >> Well, one thing you just mentioned that I love talking about with Capgemini is the industry expertise, right? So when you look at systems integrators, there are a lot of really, really good ones. To say otherwise would be foolish. But Capgemini with our acquisition of Altran, a couple years ago, I think think it was, right? How many other GSIs or SIs are actually building silicon for IoT chips? So IoT's huge right now, the intelligent industry moving forward is going to drive a lot of those business outcomes that people are looking for. Who else can say we've built an autonomous vehicle, Capgemini can. Who can say that we've built the IoT devices from the ground up? We know not just how to integrate them into AWS, into the IoT services in the cloud, but to build and have that secure development for the firmware and all and that's where I think our customers really look to us as being those industry experts and being able to bring that totality of our business to bear for what they need to do to achieve their objectives to deliver to their customer. >> Dave: That's interesting. I mean, using silicon as a differentiator to drive a lot of business outcomes and security. >> Mike: Absolutely. >> I mean you see what Amazon's doing in silicon, Look at Apple. Look at what Tesla's doing with silicon. >> Dave: That's where you're seeing a lot of people start focusing 'cause not everybody can do it. >> Yeah. >> It's hard. >> Right. >> It's hard. >> And you'll see some interesting announcements from us and some interesting information and trends that we'll be driving because of where we're placed and what we have going around security and intelligent industry overall. We have a lot of investment going on there right now and again, from the partner perspective, it's an ecosystem of key partners that collectively work together to kind of create a seamless security posture for an intelligent industry initiative with these companies that we're working with. >> So last question, probably toughest question, and that's to give us a 30 second like elevator pitch or a billboard and I'm going to ask you, Anne, specifically about the SOC Essentials program powered by Trend Micro. Why should organizations look to that? >> Organizations should move to it or work with us on it because we have the expertise, we have the width and breadth to help them fill the gaps, be those eyes, be that team, the police behind it all, so to speak, and be the team behind them to make sure we're giving them the right information they need to actually act effectively on maintaining their security posture. >> Nice and then last question for you, Mike is that billboard, why should organizations in any industry work with Capgemini to help become an intelligent industrial player. >> Mike: Sure, so if you look at our board up top, right, we've got our tagline that says, "get the future you want." And that's what you're going to get with Capgemini. It's not just about selling a service, it's not just about what partners' right in reselling. We don't want that to be why you come to us. You, as a company have a vision and we will help you achieve that vision in a way that nobody else can because of our depth, because of the breadth that we have that's very hard to replicate. >> Awesome guys, that was great answers. Mike, Anne, thank you for spending some time with Dave and me on the program today talking about what's new with Capgemini. We'll be following this space. >> All right, thank you very much. >> For our guests and for Dave Vellante, I'm Lisa Martin, you're watching theCUBE, the leader in live enterprise and emerging tech coverage. (gentle light music)
SUMMARY :
but it's packed in the expo center. is the number one topic the Director of Cybersecurity Normally on the last and around the totality of this expo floor in the waves in the cloud is the kind of the starter offer and ability to deliver to that the cloud has sort of created and the people on our side and supporting the and that is, have cybersecurity and that it's almost that has the eye test with all the tools and all the development they've done and deliver on the right and maybe they're trying the people that are good to work with, but the CISO, she or he, and it's going to throw your margins off Dave: I like that, that's what you should call it. and in the end I end up with a cheaper, about earlier in the KPIs Anne: And the customer and bringing it to the to get from a product company. and being able to bring to drive a lot of business Look at what Tesla's doing with silicon. Dave: That's where you're and again, from the partner perspective, and that's to give us a 30 and be the team behind them is that billboard, why because of the breadth that we have Awesome guys, that was great answers. the leader in live enterprise
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Ajay Singh, Zebrium & Michael Nappi, ScienceLogic | AWS re:Invent 2022
(upbeat music) >> Good afternoon, fellow cloud nerds, and welcome back to theCUBE's live coverage of AWS re:Invent, here in a fabulous Sin City, Las Vegas, Nevada. My name is Savannah Peterson, joined by my fabulous co-host, John Furrier. John, how you feeling? >> Great, feeling good Just getting going. Day one of four more, three more days after today. >> Woo! Yeah. >> So much conversation. Talking about business transformation as cloud goes next level- >> Hot topic here for sure. >> Next generation. Data's classic is still around, but the next gen cloud's here, it's changing the game. Lot more AI, machine learning, a lot more business value. I think it's going to be exciting. Next segment's going to be awesome. >> It feels like one of those years where there's just a ton of momentum. I don't think it's just because we're back in person at scale, you can see the literally thousands of people behind us while we're here on set conducting these interviews. Our bold and brave guests, just like the two we have here, combating the noise, the libations, and everything else going on on the show floor. Please help me welcome Mike from Science Logic and Ajay from Zebrium. Gentlemen, welcome to the show floor. >> Thank you. >> Thank you Savannah. It's great to be here. >> How you feeling? Are you feeling the buzz, Mike? Feeling the energy? >> It's tough to not feel and hear the buzz, Savannah >> Savannah: Yeah. (all laughing) >> John: Can you hear me? >> Savannah: Yeah, yeah, yeah. Can you hear me now? What about you, Ajay? How's it feel to be here? >> Yeah, this is high energy. I'm really happy it's bounced back from COVID. I was a little concerned about attendance. This is hopping. >> Yeah, I feel it. It just, you can definitely feel the energy, the sense of community. We're all here for the right reasons. So I know that, I want to set the stage for everyone watching, Zebrium was recently acquired by Science Logic. Mike, can you tell us a little bit about that and what it means for the company? >> Mike: Sure, sure. Well, first of all, science logic, as you may know, has been in the monitoring space for a long time now, and what- >> Savannah: 20 years I believe. >> Yeah. >> Savannah: Just about. >> And what we've seen is a shift from kind of monitoring infrastructure, to monitoring these increasingly complex modern cloud native applications, right? And so this is part of a journey that we've been on at Science Logic to really modernize how enterprises of all sizes manage their IT estate. Okay? So, managing, now workloads that are increasingly in the public cloud, outside the four walls of the enterprise, workloads that are increasingly complex. They're microservices based, they're container based. >> Mhmm. >> Mike: And the rate of change, just because of things like CICD, and agile development has also increased the complexity in the typical IT environment. So all these things have conspired to make the traditional tools and processes of managing IT and IT applications much more difficult. They just don't scale. One of the things that we've seen recently, Savannah is this shift in sort of moving to cloud native applications, right? >> Huge shift. >> Mike: Today it only incorporates about roughly 25% of the typical IT portfolio, but most of the projections we've seen indicate that that's going to invert in about three years. 75% of applications will be what I call cloud native. And so this really requires different technologies to understand what's going on with those applications. And so Zebrium interested us when we were looking at partners at the beginning of this year as they have a super innovative approach to understanding really what's going on with any cloud native application. And they really distill, they separate the complexity out of the equation and they used machine learning to tremendous effect to rapidly understand the root cause of an application failure. And so I was introduced to Ajay, beginning of this year, actually. It feels like it's been a long time now. But we've been on this journey together throughout 2022, and we're thrilled to have Zebrium now, part of the Science Logic family. >> Ajay, Zebrium saves people a lot of time. Obviously, I've worked with developers and seen that struggle when things break, shortening that time to recovery and understanding is so critical. Can you tell us a little bit about what's under the hood and how the ML works to make that happen? >> Ajay: Yeah. So the goal is to figure out not just that something went wrong, but what went wrong. >> Savannah: Right. >> And we took, you know, based on a couple of decades of experience from my co-founders- >> Savannah: Casual couple of decades, came into went into this product just to call that out. Yeah, great. >> Exactly. It took some general learnings about the nature of software and when software breaks, what tends to happen, you tend to see unusual things happen, and they lead to bad things happening. It's very simple. >> Yes. >> It turns out- >> Savannah: Mutations lead to bad things happening, generally speaking. >> So what Zebrium's really good at is identifying those rare things accurately and then figuring out how they connect, or correlate to the bad things, the errors, the warnings, the alerts. So the machine learning has many stages to it, but at its heart it's classifying the event, catalog of any application stack, figuring out what's rare, and when things start to break it's telling you this cluster of events is both unusual, and unlikely to be random, and it's very likely the root cause report for the problem you're trying to solve. We then added some nice enhancements, such as correlation with knowledge spaces in, on the public internet. If someone's ever solved that problem before, we're able to find a match, and pull that back into our platform. But the at the heart, it was a technology that can find rare events and find the connections with other events. >> John: Yeah, and this is the theme of re:Invent this year, data, the role of data, solving end-to-end complexities. One, you mentioned that. Two, I think the Mike, your point about developers and the CICD pipeline is where DevOps is. That is what IT now is. So, if you take digital transformation to its conclusion, or its path and continue it, IT is DevOps. So the developers are actually doing the IT in their coding, hence the shift to autonomous IT. >> Mike: Right, right. Now, those other functions at IT used to be a department, not anymore, or they still are, so, but they'll go away, is security and data teams. You're starting to see the formation of- >> Mike: Yep. >> New replacements to IT as a function to support the developers who are building the applications that will be the company. >> That's right. Yeah. >> John: I mean that's, and do you agree with that statement? >> Yeah, I really do. And you know, collectively independent of whether it's like traditional IT, or it's DevOps, or whatever it is, the enterprise as a whole needs to understand how the infrastructure is deployed, the health of that infrastructure, and more importantly the applications that are hosted in the infrastructure. How are they doing? What's the health? And what we are seeing, and what we're trying to facilitate at Science Logic is really changed the lens of IT, from being low level compute, storage, and networking, to looking at everything through a services lens, looking at the services being delivered by IT, back to the business, and understanding things through a services lens. And Zebrium really compliments that mission that we've been on, by providing, cause a lot of cases, service equal equal application, and they can provide that kind of very real time view of service health in, you know, kind of the IT- >> And automation is beautiful there too, because, as you get into some of the scale- >> Yeah >> Ajay's. understanding how to do this fast is a key component. >> Yeah. So scale, you, you've pinpointed one of the dimensions that makes AI really important when it comes to troubleshooting. The humans just can't scale as fast as data, nor can they keep up with complexity of modern applications. And the third element that we feel is really important is the velocity with which people are now rolling out changes. People develop new features within hours, push them out to production. And in a world like that, the human has just no ability or time to understand what's normal, what's bad, to update their alert rules. And you need a machine, or an AI technology, to go help you with that. And that's basically what we're about. >> So this is where AI Ops comes in, right? Perfectly. Yeah. >> Yeah. You know, and John started to allude to it earlier, but having the insight on what's going on, we believe is only half of the equation, right? Once you understand what's going on, you naturally want to take action to remediate it or optimize it. And we believe automation should not be an exercise that's left to the reader. >> Yeah. >> As a lot of traditional platforms have done. Instead, we have a very robust, no-code, low-code automation built into our platform that allows you to take action in context with what you're seeing right then and there with the service. >> John: Yeah. Essentially monitoring, a term you use observability, some used as a fancy word today, is critical in all operating environments. So if we, if we kind of holistically, hey we're a distributed computing system, aka cloud, you got to track stuff at scale and you got to understand what it, what the impact is from a systems perspective. There's consequences to understanding what goes wrong. So as you look at that, what's the challenge for customers to do that? Because that seems to be the hard part as they lift and shift to the cloud, run their apps on the cloud, now they got to go take it to the next level, which is more developer velocity, faster productivity, and secure. >> Yeah. >> I mean, that seems to be the table stakes now. >> Yeah. >> How are companies forming around that? Are they there yet? Are they halfway there? Are they, where are they in the progression of, one, are they changing? And if so- >> Yeah that's a great question. I mean, I think whether it's an IT use case or a security use case, you can't manage what you don't know about. So visibility, discoverability, understanding what's going on, in a lot of ways that's the really hard problem to solve. And traditionally, we've approached that by like, harvesting data off of all these machines and devices in the infrastructure. But as we've seen with Zebrium and with related machine learning technologies, there's multiple ways of gaining insight as to what's going on. Once you have the insight be it an IT issue, like a service outage, or a security vulnerability, then you can take action. And the idea is you want to make that action as seamless as possible. But I think to answer your question, John, enterprises are still kind of getting their heads around how can we break down all the silos that have built up over the last decade or two, internally, and get visibility across the estate that really matters. And I think that's the real challenge. >> And I mean, and, at the velocity that applications are growing, just looking at our notes here, number of applications scaling from 64 million in 2017 to 147 million in 2021. That goes to what you were talking about, even with those other metrics earlier, 582 million by 2026 is what Morgan Stanley predicts. So, not only do we need to get out of silos we need to be able to see everything all the time, all at once, from the past legacy, as well as as we extend at scale. How are you thinking about that, Ajay? You're now with a big partner as an umbrella. What's next for you all? How, how are you going to help people solve problems faster? >> Yeah, so one of the attractions to the Zebrium team about Science Logic, aside from the team, and the culture, was the product portfolio was so complimentary. As Mike mentioned, you need visibility, you need mapping from low level building blocks to business services. And the end, at the end of the spectrum, once you know something's wrong you need to be able to take action automatically. And again, Science Logic has a very strong product, set of product capabilities and automated actions. What we bring to the table is the middle layer, which is from visibility, understanding what went wrong, figuring out the root cause. So to us, it was really exciting to be a very nice tuck in into this broader platform where we helped complete the story. >> Savannah: Yeah, that's, that's exciting. >> John: Should we do the Insta challenge? >> I was just getting ready to do that. You go for it John. You go ahead and kick it off. >> So we have this little tradition now, Instagram real, short and sweet. If you were going to see yourself on Instagram, what would be the Instagram reel of why this year's re:Invent is so important, and why people should pay attention to what's going on right now in the industry, or your company? >> Well, I think partly what Ajay was saying it's good to be back, right? So seeing just the energy and being back in 3D, you know en mass, is awesome again. It really is. >> Yeah. >> Mike: But, you know, I think this is where it's happening. We are at an inflection point of our industry and we're seeing a sea change in the way that applications and software delivered to businesses, to enterprises. And it's happening right here. This is the nexus of it. And so we're thrilled to be here as a part of all this, and excited about the future. >> All right, Ajay- >> Well done. He passes >> Your Instagram reel. >> Knowing what's happening in the broader economy, in the business context, it's, it feels even more important that companies like us are working on technologies that empower the same number of people to do more. Because it may not be realistic to just add on more headcount given what's going on in the world. But your deliverables and your roadmaps aren't slowing down. So, still the same amount of complexity, the same growth rates, but you're going to have to deal with all of that with fewer resources and be smarter about it. So, the approaches we're taking feel very much off the moment, you know, given what's going on in the real world. >> I love it. I love it. I've got, I've got kind of a finger to the wind, potentially hardball question for you here to close it out. But, given that you both have your finger really on the pulse right here, what percentage of current IT operations do you think will eventually be automated by AI and ML? Or AI ops? >> Well, I think a large percentage of traditional IT operations, and I'm talking about, you know, network operating center type of, you know, checking heartbeat monitors of compute storage and networking health. I think a lot of those things are going to be automated, right? Machine learning, just because of the scale. You can't scale, you can't hire enough NOC engineers to scale that kind of complexity. But I think IT talents, and what they're going to be focusing on is going shift, and they're going to be focusing on different parts. And I believe a lot of IT is going to be a much more of an enabler for the business, versus just managing things when they go wrong. So that's- >> All right. >> That's what I believe is part of the change. >> That's your, all right Ajay what about your hot take? >> Knowing how error-prone predictions are, (all laughing) I'll caveat my with- >> Savannah: We're allowing for human error here. >> I could be wildly wrong, but if I had to guess, you know, in 10 years you know, as much as 50% of the tasks will be automated. >> Mike: Oh, you- >> I love it. >> Mike: You threw a number out there. >> I love it. I love that he put his finger out- >> You got to see, you got to say the matrix. We're all going to be part of the matrix. >> Well, you know- >> And Star Trek- >> Skynet >> We can only turn back to this footage in a few years and quote you exactly when you have the, you know Mackenzie Research or the Morgan Stanley research that we've been mentioning here tonight and say that you've called it accurately. So I appreciate that. Ajay, it was wonderful to have you here. Congratulations on the acquisition. Thank you. Mike, thank you so much for being here on the Science Logic side, and congratulations to the team on 20 years. That's very exciting. John. Thank you. >> I try, I tried. Thank you. >> You try, you succeed. And thank you to all of our fabulous viewers out there at home. Be sure and tweet us at theCUBE. Say hello, Furrier, Sav is savvy. Let us know what you're thinking of AWS re:Invent where we are live from Las Vegas all week. You're watching theCUBE, the leader in high tech coverage. My name's Savannah Peterson, and we'll see you soon. (upbeat music)
SUMMARY :
John, how you feeling? Day one of four more, Yeah. So much conversation. I think it's going to be exciting. just like the two we have here, It's great to be here. Savannah: Yeah. How's it feel to be here? I was a little concerned about attendance. We're all here for the right reasons. has been in the monitoring space in the public cloud, One of the things that we've but most of the projections we've seen and how the ML works to make that happen? So the goal is to figure out just to call that out. and they lead to bad things happening. to bad things happening, and find the connections hence the shift to autonomous IT. You're starting to see the formation of- the developers who are Yeah. and more importantly the applications how to do this fast And the third element that So this is where AI of the equation, right? that allows you to take action and you got to understand what it, I mean, that seems to And the idea is you That goes to what you were talking about, And the end, at the end of the spectrum, Savannah: Yeah, I was just getting ready to do that. If you were going to see So seeing just the energy This is the nexus of it. that empower the same of a finger to the wind, and they're going to be is part of the change. Savannah: We're allowing you know, as much as 50% of the tasks I love that You got to see, you and congratulations to I try, I tried. and we'll see you soon.
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Michael Foster & Doron Caspin, Red Hat | KubeCon + CloudNativeCon NA 2022
(upbeat music) >> Hey guys, welcome back to the show floor of KubeCon + CloudNativeCon '22 North America from Detroit, Michigan. Lisa Martin here with John Furrier. This is day one, John at theCUBE's coverage. >> CUBE's coverage. >> theCUBE's coverage of KubeCon. Try saying that five times fast. Day one, we have three wall-to-wall days. We've been talking about Kubernetes, containers, adoption, cloud adoption, app modernization all morning. We can't talk about those things without addressing security. >> Yeah, this segment we're going to hear container and Kubernetes security for modern application 'cause the enterprise are moving there. And this segment with Red Hat's going to be important because they are the leader in the enterprise when it comes to open source in Linux. So this is going to be a very fun segment. >> Very fun segment. Two guests from Red Hat join us. Please welcome Doron Caspin, Senior Principal Product Manager at Red Hat. Michael Foster joins us as well, Principal Product Marketing Manager and StackRox Community Lead at Red Hat. Guys, great to have you on the program. >> Thanks for having us. >> Thank you for having us. >> It's awesome. So Michael StackRox acquisition's been about a year. You got some news? >> Yeah, 18 months. >> Unpack that for us. >> It's been 18 months, yeah. So StackRox in 2017, originally we shifted to be the Kubernetes-native security platform. That was our goal, that was our vision. Red Hat obviously saw a lot of powerful, let's say, mission statement in that, and they bought us in 2021. Pre-acquisition we were looking to create a cloud service. Originally we ran on Kubernetes platforms, we had an operator and things like that. Now we are looking to basically bring customers in into our service preview for ACS as a cloud service. That's very exciting. Security conversation is top notch right now. It's an all time high. You can't go with anywhere without talking about security. And specifically in the code, we were talking before we came on camera, the software supply chain is real. It's not just about verification. Where do you guys see the challenges right now? Containers having, even scanning them is not good enough. First of all, you got to scan them and that may not be good enough. Where's the security challenges and where's the opportunity? >> I think a little bit of it is a new way of thinking. The speed of security is actually does make you secure. We want to keep our images up and fresh and updated and we also want to make sure that we're keeping the open source and the different images that we're bringing in secure. Doron, I know you have some things to say about that too. He's been working tirelessly on the cloud service. >> Yeah, I think that one thing, you need to trust your sources. Even if in the open source world, you don't want to copy paste libraries from the web. And most of our customers using third party vendors and getting images from different location, we need to trust our sources and we have a really good, even if you have really good scanning solution, you not always can trust it. You need to have a good solution for that. >> And you guys are having news, you're announcing the Red Hat Advanced Cluster Security Cloud Service. >> Yes. >> What is that? >> So we took StackRox and we took the opportunity to make it as a cloud services so customer can consume the product as a cloud services as a start offering and customer can buy it through for Amazon Marketplace and in the future Azure Marketplace. So customer can use it for the AKS and EKS and AKS and also of course OpenShift. So we are not specifically for OpenShift. We're not just OpenShift. We also provide support for EKS and AKS. So we provided the capability to secure the whole cloud posture. We know customer are not only OpenShift or not only EKS. We have both. We have free cloud or full cloud. So we have open. >> So it's not just OpenShift, it's Kubernetes, environments, all together. >> Doron: All together, yeah. >> Lisa: Meeting customers where they are. >> Yeah, exactly. And we focus on, we are not trying to boil the ocean or solve the whole cloud security posture. We try to solve the Kubernetes security cluster. It's very unique and very need unique solution for that. It's not just added value in our cloud security solution. We think it's something special for Kubernetes and this is what Red that is aiming to. To solve this issue. >> And the ACS platform really doesn't change at all. It's just how they're consuming it. It's a lot quicker in the cloud. Time to value is right there. As soon as you start up a Kubernetes cluster, you can get started with ACS cloud service and get going really quickly. >> I'm going to ask you guys a very simple question, but I heard it in the bar in the lobby last night. Practitioners talking and they were excited about the Red Hat opportunity. They actually asked a question, where do I go and get some free Red Hat to test some Kubernetes out and run helm or whatever. They want to play around. And do you guys have a program for someone to get start for free? >> Yeah, so the cloud service specifically, we're going to service preview. So if people sign up, they'll be able to test it out and give us feedback. That's what we're looking for. >> John: Is that a Sandbox or is that going to be in the cloud? >> They can run it in their own environment. So they can sign up. >> John: Free. >> Doron: Yeah, free. >> For the service preview. All we're asking for is for customer feedback. And I know it's actually getting busy there. It's starting December. So the quicker people are, the better. >> So my friend at the lobby I was talking to, I told you it was free. I gave you the sandbox, but check out your cloud too. >> And we also have the open source version so you can download it and use it. >> Yeah, people want to know how to get involved. I'm getting a lot more folks coming to Red Hat from the open source side that want to get their feet wet. That's been a lot of people rarely interested. That's a real testament to the product leadership. Congratulations. >> Yeah, thank you. >> So what are the key challenges that you have on your roadmap right now? You got the products out there, what's the current stake? Can you scope the adoption? Can you share where we're at? What people are doing specifically and the real challenges? >> I think one of the biggest challenges is talking with customers with a slightly, I don't want to say outdated, but an older approach to security. You hear things like malware pop up and it's like, well, really what we should be doing is keeping things into low and medium vulnerabilities, looking at the configuration, managing risk accordingly. Having disparate security tools or different teams doing various things, it's really hard to get a security picture of what's going on in the cluster. That's some of the biggest challenges that we talk with customers about. >> And in terms of resolving those challenges, you mentioned malware, we talk about ransomware. It's a household word these days. It's no longer, are we going to get hit? It's when? It's what's the severity? It's how often? How are you guys helping customers to dial down some of the risk that's inherent and only growing these days? >> Yeah, risk, it's a tough word to generalize, but our whole goal is to give you as much security information in a way that's consumable so that you can evaluate your risk, set policies, and then enforce them early on in the cluster or early on in the development pipeline so that your developers get the security information they need, hopefully asynchronously. That's the best way to do it. It's nice and quick, but yeah. I don't know if Doron you want to add to that? >> Yeah, so I think, yeah, we know that ransomware, again, it's a big world for everyone and we understand the area of the boundaries where we want to, what we want to protect. And we think it's about policies and where we enforce it. So, and if you can enforce it on, we know that as we discussed before that you can scan the image, but we never know what is in it until you really run it. So one of the thing that we we provide is runtime scanning. So you can scan and you can have policy in runtime. So enforce things in runtime. But even if one image got in a way and get to your cluster and run on somewhere, we can stop it in runtime. >> Yeah. And even with the runtime enforcement, the biggest thing we have to educate customers on is that's the last-ditch effort. We want to get these security controls as early as possible. That's where the value's going to be. So we don't want to be blocking things from getting to staging six weeks after developers have been working on a project. >> I want to get you guys thoughts on developer productivity. Had Docker CEO on earlier and since then I had a couple people messaging me. Love the vision of Docker, but Docker Hub has some legacy and it might not, has does something kind of adoption that some people think it does. Are people moving 'cause there times they want to have these their own places? No one place or maybe there is, or how do you guys see the movement of say Docker Hub to just using containers? I don't need to be Docker Hub. What's the vis-a-vis competition? >> I mean working with open source with Red Hat, you have to meet the developers where they are. If your tool isn't cutting it for developers, they're going to find a new tool and really they're the engine, the growth engine of a lot of these technologies. So again, if Docker, I don't want to speak about Docker or what they're doing specifically, but I know that they pretty much kicked off the container revolution and got this whole thing started. >> A lot of people are using your environment too. We're hearing a lot of uptake on the Red Hat side too. So, this is open source help, it all sorts stuff out in the end, like you said, but you guys are getting a lot of traction there. Can you share what's happening there? >> I think one of the biggest things from a developer experience that I've seen is the universal base image that people are using. I can speak from a security standpoint, it's awesome that you have a base image where you can make one change or one issue and it can impact a lot of different applications. That's one of the big benefits that I see in adoption. >> What are some of the business, I'm curious what some of the business outcomes are. You talked about faster time to value obviously being able to get security shifted left and from a control perspective. but what are some of the, if I'm a business, if I'm a telco or a healthcare organization or a financial organization, what are some of the top line benefits that this can bubble up to impact? >> I mean for me, with those two providers, compliance is a massive one. And just having an overall look at what's going on in your clusters, in your environments so that when audit time comes, you're prepared. You can get through that extremely quickly. And then as well, when something inevitably does happen, you can get a good image of all of like, let's say a Log4Shell happens, you know exactly what clusters are affected. The triage time is a lot quicker. Developers can get back to developing and then yeah, you can get through it. >> One thing that we see that customers compliance is huge. >> Yes. And we don't want to, the old way was that, okay, I will provision a cluster and I will do scans and find things, but I need to do for PCI DSS for example. Today the customer want to provision in advance a PCI DSS cluster. So you need to do the compliance before you provision the cluster and make all the configuration already baked for PCI DSS or HIPAA compliance or FedRAMP. And this is where we try to use our compliance, we have tools for compliance today on OpenShift and other clusters and other distribution, but you can do this in advance before you even provision the cluster. And we also have tools to enforce it after that, after your provision, but you have to do it again before and after to make it more feasible. >> Advanced cluster management and the compliance operator really help with that. That's why OpenShift Platform Plus as a bundle is so popular. Just being able to know that when a cluster gets provision, it's going to be in compliance with whatever the healthcare provider is using. And then you can automatically have ACS as well pop up so you know exactly what applications are running, you know it's in compliance. I mean that's the speed. >> You mentioned the word operator, I get triggering word now for me because operator role is changing significantly on this next wave coming because of the automation. They're operating, but they're also devs too. They're developing and composing. It's almost like a dashboard, Lego blocks. The operator's not just manually racking and stacking like the old days, I'm oversimplifying it, but the new operators running stuff, they got observability, they got coding, their servicing policy. There's a lot going on. There's a lot of knobs. Is it going to get simpler? How do you guys see the org structures changing to fill the gap on what should be a very simple, turn some knobs, operate at scale? >> Well, when StackRox originally got acquired, one of the first things we did was put ACS into an operator and it actually made the application life cycle so much easier. It was very easy in the console to go and say, Hey yeah, I want ACS my cluster, click it. It would get provisioned. New clusters would get provisioned automatically. So underneath it might get more complicated. But in terms of the application lifecycle, operators make things so much easier. >> And of course I saw, I was lucky enough with Lisa to see Project Wisdom in AnsibleFest. You going to say, Hey, Red Hat, spin up the clusters and just magically will be voice activated. Starting to see AI come in. So again, operations operator is got to dev vibe and an SRE vibe, but it's not that direct. Something's happening there. We're trying to put our finger on. What do you guys think is happening? What's the real? What's the action? What's transforming? >> That's a good question. I think in general, things just move to the developers all the time. I mean, we talk about shift left security, everything's always going that way. Developers how they're handing everything. I'm not sure exactly. Doron, do you have any thoughts on that. >> Doron, what's your reaction? You can just, it's okay, say what you want. >> So I spoke with one of our customers yesterday and they say that in the last years, we developed tons of code just to operate their infrastructure. That if developers, so five or six years ago when a developer wanted VM, it will take him a week to get a VM because they need all their approval and someone need to actually provision this VM on VMware. And today they automate all the way end-to-end and it take two minutes to get a VM for developer. So operators are becoming developers as you said, and they develop code and they make the infrastructure as code and infrastructure as operator to make it more easy for the business to run. >> And then also if you add in DataOps, AIOps, DataOps, Security Ops, that's the new IT. It seems to be the new IT is the stuff that's scaling, a lot of data's coming in, you got security. So all that's got to be brought in. How do you guys view that into the equation? >> Oh, I mean you become big generalists. I think there's a reason why those cloud security or cloud professional certificates are becoming so popular. You have to know a lot about all the different applications, be able to code it, automate it, like you said, hopefully everything as code. And then it also makes it easy for security tools to come in and look and examine where the vulnerabilities are when those things are as code. So because you're going and developing all this automation, you do become, let's say a generalist. >> We've been hearing on theCUBE here and we've been hearing the industry, burnout, associated with security professionals and some DataOps because the tsunami of data, tsunami of breaches, a lot of engineers getting called in the middle of the night. So that's not automated. So this got to get solved quickly, scaled up quickly. >> Yes. There's two part question there. I think in terms of the burnout aspect, you better send some love to your security team because they only get called when things get broken and when they're doing a great job you never hear about them. So I think that's one of the things, it's a thankless profession. From the second part, if you have the right tools in place so that when something does hit the fan and does break, then you can make an automated or a specific decision upstream to change that, then things become easy. It's when the tools aren't in place and you have desperate environments so that when a Log4Shell or something like that comes in, you're scrambling trying to figure out what clusters are where and where you're impacted. >> Point of attack, remediate fast. That seems to be the new move. >> Yeah. And you do need to know exactly what's going on in your clusters and how to remediate it quickly, how to get the most impact with one change. >> And that makes sense. The service area is expanding. More things are being pushed. So things will, whether it's a zero day vulnerability or just attack. >> Just mix, yeah. Customer automate their all of things, but it's good and bad. Some customer told us they, I think Spotify lost the whole a full zone because of one mistake of a customer because they automate everything and you make one mistake. >> It scale the failure really. >> Exactly. Scaled the failure really fast. >> That was actually few contact I think four years ago. They talked about it. It was a great learning experience. >> It worked double edge sword there. >> Yeah. So definitely we need to, again, scale automation, test automation way too, you need to hold the drills around data. >> Yeah, you have to know the impact. There's a lot of talk in the security space about what you can and can't automate. And by default when you install ACS, everything is non-enforced. You have to have an admission control. >> How are you guys seeing your customers? Obviously Red Hat's got a great customer base. How are they adopting to the managed service wave that's coming? People are liking the managed services now because they maybe have skills gap issues. So managed service is becoming a big part of the portfolio. What's your guys' take on the managed services piece? >> It's just time to value. You're developing a new application, you need to get it out there quick. If somebody, your competitor gets out there a month before you do, that's a huge market advantage. >> So you care how you got there. >> Exactly. And so we've had so much Kubernetes expertise over the last 10 or so, 10 plus year or well, Kubernetes for seven plus years at Red Hat, that why wouldn't you leverage that knowledge internally so you can get your application. >> Why change your toolchain and your workflows go faster and take advantage of the managed service because it's just about getting from point A to point B. >> Exactly. >> Well, in time to value is, you mentioned that it's not a trivial term, it's not a marketing term. There's a lot of impact that can be made. Organizations that can move faster, that can iterate faster, develop what their customers are looking for so that they have that competitive advantage. It's definitely not something that's trivial. >> Yeah. And working in marketing, whenever you get that new feature out and I can go and chat about it online, it's always awesome. You always get customers interests. >> Pushing new code, being secure. What's next for you guys? What's on the agenda? What's around the corner? We'll see a lot of Red Hat at re:Invent. Obviously your relationship with AWS as strong as a company. Multi-cloud is here. Supercloud as we've been saying. Supercloud is a thing. What's next for you guys? >> So we launch the cloud services and the idea that we will get feedback from customers. We are not going GA. We're not going to sell it for now. We want to get customers, we want to get feedback to make the product as best what we can sell and best we can give for our customers and get feedback. And when we go GA and we start selling this product, we will get the best product in the market. So this is our goal. We want to get the customer in the loop and get as much as feedback as we can. And also we working very closely with our customers, our existing customers to announce the product to add more and more features what the customer needs. It's all about supply chain. I don't like it, but we have to say, it's all about making things more automated and make things more easy for our customer to use to have security in the Kubernetes environment. >> So where can your customers go? Clearly, you've made a big impact on our viewers with your conversation today. Where are they going to be able to go to get their hands on the release? >> So you can find it on online. We have a website to sign up for this program. It's on my blog. We have a blog out there for ACS cloud services. You can just go there, sign up, and we will contact the customer. >> Yeah. And there's another way, if you ever want to get your hands on it and you can do it for free, Open Source StackRox. The product is open source completely. And I would love feedback in Slack channel. It's one of the, we also get a ton of feedback from people who aren't actually paying customers and they contribute upstream. So that's an awesome way to get started. But like you said, you go to, if you search ACS cloud service and service preview. Don't have to be a Red Hat customer. Just if you're running a CNCF compliant Kubernetes version. we'd love to hear from you. >> All open source, all out in the open. >> Yep. >> Getting it available to the customers, the non-customers, they hopefully pending customers. Guys, thank you so much for joining John and me talking about the new release, the evolution of StackRox in the last season of 18 months. Lot of good stuff here. I think you've done a great job of getting the audience excited about what you're releasing. Thank you for your time. >> Thank you. >> Thank you. >> For our guest and for John Furrier, Lisa Martin here in Detroit, KubeCon + CloudNativeCon North America. Coming to you live, we'll be back with our next guest in just a minute. (gentle music)
SUMMARY :
back to the show floor Day one, we have three wall-to-wall days. So this is going to be a very fun segment. Guys, great to have you on the program. So Michael StackRox And specifically in the code, Doron, I know you have some Even if in the open source world, And you guys are having and in the future Azure Marketplace. So it's not just OpenShift, or solve the whole cloud security posture. It's a lot quicker in the cloud. I'm going to ask you Yeah, so the cloud So they can sign up. So the quicker people are, the better. So my friend at the so you can download it and use it. from the open source side that That's some of the biggest challenges How are you guys helping so that you can evaluate So one of the thing that we we the biggest thing we have I want to get you guys thoughts you have to meet the the end, like you said, it's awesome that you have a base image What are some of the business, and then yeah, you can get through it. One thing that we see that and make all the configuration and the compliance operator because of the automation. and it actually made the What do you guys think is happening? Doron, do you have any thoughts on that. okay, say what you want. for the business to run. So all that's got to be brought in. You have to know a lot about So this got to get solved and you have desperate environments That seems to be the new move. and how to remediate it quickly, And that makes sense. and you make one mistake. Scaled the contact I think four years ago. you need to hold the drills around data. And by default when you install ACS, How are you guys seeing your customers? It's just time to value. so you can get your application. and take advantage of the managed service Well, in time to value is, whenever you get that new feature out What's on the agenda? and the idea that we will Where are they going to be able to go So you can find it on online. and you can do it for job of getting the audience Coming to you live,
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Michael Ouissi, IFS | IFS Unleashed 2022
(soft music) >> Hey, welcome back to theCUBE's coverage from Miami of IFS Unleashed 2022, Lisa Martin here with you. We've had great conversations today with IFS execs, customers, partners. Our ecosystem is quite robust and quite strong. And we've had some alumni on, I've got another alumni who's back with me, Michael Ouissi, the group's COO of IFS. Michael, welcome back to theCUBE. >> Thanks for having us, my pleasure. >> It's great to be back in-person. >> Absolutely. >> It was great to walk into the keynote this morning and see a full room. I was talking with Darren Roos, your CEO earlier this morning and I said, it must have felt great to walk out on stage and actually see a sea of people and customers and partners who want to engage and get that relationship with IFS just turbocharged. >> Absolutely, I mean, it's been three years, we haven't had this buzz, this energy, and the opportunity to actually see all our customers and also show our customers who we are, how we are evolving and how we're becoming a different company over the past four years. >> And it's impressive what IFS has done in that timeframe. All the conversations I've had today, really reflect the strategy, the strong strategy and vision that this company has. But I was looking at some of the financials and saw that your first half of 2022, which ended in June, there was tremendous growth. ARR up 33%, I think they're recurring revenue is in the 70 percentile now. Lot of new customers, a lot of of trust that existing customers are showing to the company. >> Yeah, absolutely. Look, and I think the secret sauce is that we have focused on where our strengths are, we haven't gone astray, we haven't tried to actually capture growth in any other vertical. We are really very religious about where we're going and there, where we are going, we are going deep and we really are trying to be the best version of ourselves for our customers and for those customers' business transformation needs. >> Talk a little bit about that vertical specialization. It's something that we don't see very often but throughout all of my conversations today with your executives, IFS executives, with customers, with partners, that domain expertise, really the granularity of the domain expertise is really resonant that IFS has achieved that in those five key verticals in which you have such specialization. >> Yeah, look, I mean, I would love to take credit for having been the person who has done that, but IFS has over the past 35 years, really had this very strong focus. But what actually was important when you try to double a business in the space of four years, not to be tempted to go away from that but actually double down on exactly that and see the opportunity in those verticals and make sure that our customers actually are getting the attention and the functionality they deserve. >> Let's talk about customers. Over 10,000 customers right now. I was also in the keynote this morning where Christian Peterson was sharing that, in its first 18 months, IFS Cloud has over 400,000 users. So the growth is tremendous. The customer loyalty is ostensible in those verticals. Talk about customers and their influence on the company, the direction the technology goes, the evolution, that kind of stuff. >> Yeah, I mean, look, as I said, we are all about the depth of the functionality and that means that we need to listen to our customers, We need to listen what's going on in the industries. We also need to not just listen but we need to think forward. >> Yeah. >> We need to have some thought leadership on what we think is going to emerge and then test that with our customers again. So our customers are at the core of everything we do. When we engage with a customer, we start with trying to understand their business in depth. We've got our own methodology around that and we don't just try to push technology onto them, but we are trying to understand what are their business drivers and then actually try to apply technology to what enables them to deliver on those business transformation objectives they've got. >> What are some of the changes or the waves that you've seen, especially the last couple of years during the pandemic when we saw so many customers pivot, we need to transform digitally to stay alive, and then those that did that well enough to be competitive and to thrive, talk to me about some of the changes as the group's COO that you've seen. >> Yeah, so when you go back, I mean, there's two types of transformation, business and digital transformation but they are the same thing, they're just a different side of the coin. And when I talk about business transformation, what we're seeing a lot is, and there's this big buzzword overtization out there, but customers going service and customers trying to build an end to end business that is more viable, more sustainable, more successful in how they develop great moments of service for their customers, that is something we are seeing a lot. And during this business transformation, digital transformation has become a means to that end. And that is something where customers have matured a lot, where in the past we have seen a lot of the IOT, AI, machine learning, cloud, everything was a means or a purpose in itself and that has changed. It's now become actually a means to an end. It's become a means to actually deliver a business transformation and a business outcome that is meaningful for their customers. >> Has to be meaningful for their customers. I love how IFS talks about enabling your customers to deliver those moments of service. And when we think of, in our consumer lives, many of us flew here, and you think about what's the moment of service for an airline? Well, it's being able to get on that plan on time, have it leave on time and meet my expectations as a demanding consumer. But regardless if we're talking about aerospace, energy, manufacturing, engineering, the customers on the other end expect to have an integrated seamless experience that's not fragmented, that is able to deliver moments of service that then help drive up their revenue. So what IFS is doing is so embedded in what your customers are able to deliver to their customers. >> Yeah, absolutely. And look, if you look at all the things that have to come together to actually have a plane taken off at the right point in time or if you take any other examples, but there's so many things that need to go right. Crew scheduling, you need to have the right crew at the right point in time. You need to have them actually with the right experience to fly the right plane. You need to have airplane maintenance going right to have the plane available at the right point in time and no technical failures and so on and so forth. And we look at that as between customers, the people, and the assets that an organization has, you need to coordinate between all those dimensions in everything you do to make sure that this one moment of service where your plane takes off on time, you actually catch your connecting flight at the other end, that this actually is being delivered. And that's what drives us, that's what customers are driving into our product development, into how we embed AI, machine learning and so on in our technology to make it relevant to exactly that moment of service. >> That's what we as those consumers want. We want relevance, we want personalization, we want that relationship to know who we are and how to serve us best. Let's dig into the Jotun case study. He was going to join us, our CEO was going to join us, couldn't make it. Talk to me a little bit about Jotun, what type of business is it and then let's kind of start unpacking how they're leveraging IFS technology. >> Yeah, so Jotun is the seventh largest paints and coatings manufacturer in the world. And they've got obviously a home decoration part of the business, but they've got an industrial part of the business where one large part of the business is also a marines part. So they actually provide paints, coating, for all sorts of large ships and it's quite astonishing what you learn about that customer. I mean, we are now partnering with them for more than 20 years, so we are very intimate with that customer obviously. But when you see all of a sudden, three, four years ago, they started going onto a journey where they looked at apart from paint and coating, what actually can I provide to my customer in the marine industry to actually make their business more efficient, to actually make it easier for them to get a ship from A to B in an efficient way, in a timely way and so on. And they developed something called Hull Skating Solutions and those Hull Skating Solutions are integrating all sorts of weather data, all sorts of other data and provide them to the marine companies that actually then help them drive this... Well, actually get this ship in a more efficient way from A to B. And at the same time, also where there's predictions as to when you need to clean that ship, and they've got Hull Skating Solutions, which then actually clean the ship automatically as well. So it's quite an astonishing thing for a paints and coating manufacturer to then think about what do I need to know about my customer's business to provide that additional service to my customer? Great solution and great way of dealing with or delivering that great moment of service to their customers. >> Absolutely, the evolution of that business from paint manufacturing into the marine industry is not a stretch based on how you described it, but it's very innovative. How is IFS enabling them to do that and do it well? >> Well, one, they went on a modernization program for all their factories for all these kinds of things that they need to integrate then deliver to their customers. And we are in the central part in being that agile partner that actually delivers those technology solutions that enable them to, well, first of all think about that service, provide that service to their customers and make sure that they run a very efficient, very integrated version of IFS and can actually harmonize globally to make sure that wherever the customer is, they can deliver on that promise. >> Fantastic, let's talk a little bit about from your team's perspective, the go to market. We talked about the five verticals in which IFS specializes energy, aerospace and defense, engineering, manufacturing and there's one I'm missing. >> Utilities. >> Utilities, of course. >> Yeah. >> In terms of the domain expertise, are there vertical teams that are focused? I imagine that there are, talk to me a little bit about that specialization from that lens. So obviously, I mean, there are so many dimensions. There's our sales teams, there's our pre-sales teams, there's our industry teams which actually are working with the customers on receiving their feedback, on actually providing thought leadership and then organizing the feedback loop into our development teams who are providing these solutions then that hopefully our customers will cherish. So we are very specialized in that respect. We are driving the industry specialization. We've got a complete aerospace and defense business unit. We are in the market unit, specializing in the industries where we work in the various different territories with just those industry teams. We've got specialization in the pre-sales teams. So we take that really deep down and very seriously to make sure that whenever we talk to a customer, we also have the understanding and we have also got the curiosity to understand more of the customer's business, and that is something that is part of the IFS DNA. >> It's a differentiating part of IFS' DNA that not only having the domain expertise, and a lot of people talk about, well, we got to meet the customer where they are, wherever they are digitally, wherever they are in business transformation. But you're actually talking the customer's language. >> Yeah. >> By industry, which I would imagine really helps to not only solidify that relationship, but you actually get to really do a double click and get much more tightly connected with the customers and the outcomes that they're wanting to achieve so that those moments of service happen. >> Well, that's so true. And actually this is not just while we are selling to the customers, but it's actually throughout the whole life cycle of this application and the technology in Jotun's case more than two decades. And we've got a lot of customers who are actually that long with us because we don't run away once we've implemented a solution, but we actually stay close to it because first of all, we want to learn from our customers continuously. We want to actually give to our customers also what we are learning outside of the conversations we have with these customers. And we make sure that these customers continuously evolve how they think about their business, how they think about the application of our technology and then in turn, we can actually develop technology again, for their use cases. >> It's a flywheel. >> It's a complete flywheel and that creates loyalty. >> Yeah. >> That actually creates the longstanding relationships we have with many, many of our customers, yeah. >> I was speaking with a number of your executives, Marni Martin was here and we were talking about brand recognition and the loyalty, but that intimate customer knowledge that IFS really works hard to gain with its customers. 'Cause as consumers, we bleed into our business lives and we have very little tolerance, very little patients. I think that was one of the things in COVID that went away. People were just not tolerating this rapid change and we had no choice. But I don't know that patience is going to come back at the level in which we experienced it before COVID. So customers expect businesses and brands to know them and help anticipate what's next for me, how do I get there? And it sounds to me like IFS has really nailed that from a customer relationship perspective. >> As I said, I mean it's really part of our DNA and we try to preserve that culture while we're doubling our business and hopefully, doubling our business in the next three years again, because that is really the secret sauce to being that successful, and not only with our existing customers, but also with the net new customers. And we are driving almost 50% of our revenue, which is very, very much a benchmark in the industry from net new customers that we're winning while we're actually keeping or staying close to our existing customers and try to apply that knowledge to our net new customers. >> Yeah. >> But it's something that we absolutely have to preserve to be as successful as we've been in the past four years, also in the next four years. >> So coming off a great first half in the summer, when I teased Darren, "Any nuggets you want to say?" He said financials for Q3 are coming out in the next couple of weeks. And I said, I imagine that trajectory is up and to the right. >> Yeah. >> What are some of the things, Michael, that excite you for where you've seen this company go in your time there and the rocket ship that it seems to be on today? >> Yeah, look, I mean, what's amazing to me is... And if I look back, I joined four and a half years ago, and only the first one and a half years were under normal circumstances. >> Right. >> The other three years were a major pandemic, now a major war and recession and we've got all sorts of economic and macroeconomic headwinds. And what what impresses me about the company, about our customers, about our employees is the resilience we've got to just carry on with what we're doing. And I mean, I don't give too much away when I say we had a pretty good Q3 as well, and we are looking forward to a really good 2022 as a full year, and there are no excuses that actually the organization makes, it has just taken along. And we are facing the economic headwinds and we are going through that time hugely successful. And I'm very optimistic about the year and about 2023 as much. >> Fantastic, it's kind of hard to believe that calendar year 2023 is literally around the corner. But Michael, it's been great having you on theCUBE. Thank you for coming back, talking about what's going on at IFS from the overall COO's perspective, the customer synergies that IFS has, the work that you do to really get granular in those industries, it's impressive and congratulations on the success. We'll have to have you back next year to talk about what else is new. >> Thank you very much, Lisa. >> All right, my pleasure. >> Thank you. >> For Michael Ouissi, I'm Lisa Martin, you're watching theCUBE's coverage live from Miami on the show floor of IFS Unleashed. We'll be back with our final guest in just a minute. (soft music)
SUMMARY :
Michael Ouissi, the group's COO of IFS. and get that relationship and the opportunity to and saw that your first half and we really are trying It's something that we and see the opportunity in influence on the company, and that means that we need and we don't just try to and to thrive, talk to me about some that is something we are seeing a lot. that is able to deliver moments of service and the assets that an organization has, and how to serve us best. and provide them to the marine companies evolution of that business that they need to integrate the go to market. the curiosity to understand that not only having the domain expertise, to not only solidify that relationship, and the technology in Jotun's and that creates loyalty. That actually creates the and brands to know them because that is really the secret sauce But it's something that we in the next couple of weeks. and only the first one and a half years and we are going through and congratulations on the success. from Miami on the show
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Michael Sentonas, CrowdStrike | CrowdStrike Fal.Con 2022
>>Okay. We're back at the area in Las Vegas, Falcon 22. You're watching the cube. My name is Dave Valante. Michael cent is here. He's the chief technology officer at CrowdStrike. Michael. Good to see you. Thanks. Thanks >>For >>Having me. Yeah. So this is your first time I think, on the cube. It is, and, and it's really a pleasure. I've been following you, watching you very closely. You're, you know, quite prominent and, and, you know, very articulate. I loved your keynote talking about what is XDR. I think you guys are gonna do really well in that space, cuz you've got clarity of vision and execution. Talk about some of the announcements that you made this week, particularly interested in, in insight. XDR what's that all about? >>Yeah. So I've been talking about XDR for a while and trying to help push the right narrative. There's a lot of marketing in the industry with XDR. So we've been talking a lot about what it, what it means that the benefit that it provides from a technology perspective, what you need in the architecture. So we firmly believe it's a philosophy and we build all of our technology to work together, but it's bringing in third parties. And that was really a lot of the, the announcements. My keynote was to show everybody the work that we've been doing to bring in data from Zscaler and Proofpoint. And we talked about bringing in data from a whole range of different vendors, firewall vendors, and we've been doing XDR use cases for a long time. So a big part of our strategy is to make security easy. And we've been doing a lot of XDR use cases with our Falcon insight module. So the announcement that I made was to relaunch Falcon insight as insight XDR and it means all of our close to 20,000 customers have access to the product. >>So that gets bundled right in it's like SAS automatically part of the portfolio >>Log off on Friday, come back on Monday and you're good to go. >>And then, and you, you just, you just called out Zscaler and Proofpoint you, I think you also mentioned Palo Alto network, Cisco for net as well. You're pulling in telemetry from, yeah, >>We've got a, we got a long map of, of people that we're integrating with. We talked about Cisco, we talked about for drop and for net, we announced that we're gonna be pulling in telemetry from, from Palo and a range of other vendors, Microsoft and others. And that's what XDR is about. It's about first party and third party integration and making all of the telemetry work together. >>I was talking to George about this yesterday is I think there's a lot of confusion. Sometimes when you have the dogma of cloud native, you know, snowflake, same thing, no, we're not doing OnPrem. This is hybrid. People think that that you're excluding on-prem data, but you're not, you can ingest on-prem data, right? >>We absolutely are not excluding on-prem. We will support and, and secure every workload, whether it's on-prem or in the cloud, whether it's connected to the internet or offline, a lot of the, the indicators of attack and the, and the detection techniques that we have are on the sensor itself. So you don't have to be connected anywhere for that capability to work. You get the benefit when you connect to the cloud of the additional visibility, the additional protection, but the core capabilities on the sensor that we have >>Given that you guys started 11 years ago, plus two days now, and you had that dogma cloud cloud, first cloud cloud, only Nate cloud native. Was there ever a point where you're like, you know, boy, we might be missing some of the market, you know? And, and you, you, you held true to your principles. Two part question. Did you ever question that and by focusing all your resources on cloud, what, what has that given you? >>It's there's been a Eliza focus on having a, a native cloud platform. It's easy to say cloud native. And if you look at a lot of the vendors in the industry today, if you are a, a customer and you ask them, Hey, can you gimme an on-premise product? I'm not gonna buy your product. They've got an on premise product. The problem is when you have two different versions, you end up having compromise. You have to manage two code bases, impact to your engineering team. Their features are different customers. Ultimately are the ones that miss out because if I have the on-prem version or if the cloud version, I may not get the same capability for us, it's been very clear. It's been a laser focus to be a cloud and cloud only from day one. >>You've renamed humo. I gotta stop using humo. I guess it's not called log scale, Falcon, complete log scale. You're bringing together security and observability. Although you're not doing the full spectrum of observability, you're just sort of focusing on, you know, part of it. Can you explain that? >>Yeah. So first of all, we did rebrand and bring the homeo brand closer to a crowd strike by renaming it Falcon log scale. And just to be clear, it's not just the rebranding of the name. We've been spending a lot of time. We made that acquisition in March of, of last year, and we've been doing a lot of work on the technology. We built out long, the Falcon long term retention. We built a whole bunch of capability into the product. So now was the right time to rebrand it as Falcon log scale. And at the same time, we also announced Falcon complete log scale. And it's part of the complete franchise. And that's where customers can get the value and the benefit of log scale, but they don't have to set it up. They don't have to manage it. They leave that to us. >>So you get pretty much involved in, in the, the M and a activity. You talked on stage yesterday about reify and, and what's going on there. You guys got, obviously gotta, still do that. You, but you made investments this week. You announced investments in salt security, the API specialist, and, and also Vanta compliance automation. What's the thinking behind that, you know, explain actually the fund that you guys are sprinkling around as a strategic investor and why those companies. Yeah. >>So there's two, two parts that, that I'm involved in on that part of my team. One is the M and a team. And one is the Falcon fund side of the business. Obviously two very different things. The, the M and a part of CrowdStrike, we're always looking to see for every technology space that we want to get into, you know, what is the best option build by a partner? Sometimes it's built sometimes it's a, it's a hybrid approach of build and partner. Other times we go down the path of M and a, and I was super excited about reify, great company, great technology. And as you said, we made announcements to we're investing as part of the fund into, into van and salt. We, we, we are very blessed. We're very fortunate to have achieved a lot of success in a short period of time. And we think we've got an opportunity to help fledgling companies to help them guide through the process of setting up the company, helping them with engineering principles and guidelines, helping them with the go to market perspective. So the fund is really about that. It's finding the next cybersecurity company working closely together, and it's been a huge success. You had banter and salt on earlier, and there's so much excitement about what they do. >>Yeah. I mean, it's clear, clear, compliment to what you guys are doing. I want to ask you about your lightweight agent. There, there are other firms that say they have a lightweight agent too. You know, what, what makes your lightweight agent so different? So special? >>Yeah. I've never seen a PowerPoint presentation. That's wrong. It's very easy to, to say your lightweight agent is, is, you know, super lightweight. And many times when you look at them, they're, they're not lightweight. They take a lot of effort to install. They need reboots. If you've got security, that's part of the operating system. If you've got security that requires to reboot, you can't go to a bank and say, Hey, you've got a hundred thousand machines. We're gonna install all of this technology, but you've gotta reboot it once, twice, three times. So what ends up happening is you see deployment cycles that go on for 12 months. I've spoken to organizations here this week that said we had budgeted to roll out your product in 18 months because of what we experienced in the past. And we did it in seven weeks. That's a lightweight agent with no reboot. And then you look at the updates. You look at the CPU resource utilization. So again, very easy to say lightweight. I haven't seen anything like what we've built at crowd strike. >>How do you keep an agent lightweight when you're both acquiring in companies and adding modules? I think you're, you're over 20 modules now. How, how is it that the, the agent can remain so lightweight? >>So we spent a lot of time building out the agent cloud architecture that we have, the, the concept of our agent is very different. It's not collecting data, storing it, trying to sell, send it up. We have a smart agent with smart filtering built in. So we're very careful in terms of the data that we collect, but think of the aperture on a camera. You know, if you wanna let more light in you, you widen the aperture. It's the same as our, our agent. If we wanna bring in more telemetry, we, we widen that aperture. So we're very efficient on the network. And we collect data. When machine process runs, we collect that telemetry. We use it in different ways, but we collect once and reuse it many times. So it's the same agent for NextGen AV for EDR, for our spotlight vulnerability management module. And when we're looking at M M and a, so coming back to your, your question, we will look at technology. And if we can't bring that technology and incorporate it into the agent that we already have, we won't acquire it. Worst thing in security is complexity. When you give an organization, 1, 2, 3, 5 plus agents, and then they have 3, 4, 5 plus management consoles. It's too hard when they're under attack. >>Well, it's like my, my business partner co-host John furrier says is that as an industry, we tend to solve complexity with more complexity. And it's, that's problematic. Can you talk about your, your threat graph? Like, what is that? Is it a, is it a graph database? Is it a purpose built? Is it a time series, database, a combination? What, what is >>That? Yeah, it is a graph database. When we, when, when the company was started, obviously the vision was to crowdsource telemetry from so many machines from millions of devices around the world. And the thesis at the time was as that capability scales out, there's nothing commercially available that will be able to ingest all of that data. And today we are processing over 7 trillion events every single week. We, we can't go and get something off the shelf. So we've had to build the, the technology from the ground up. That's the first part. Secondly, there is a temporal element to this. There's a time element. And we, we have an ontology built where we track the relationship between all the telemetry that we get. The reason why I believe we stand alone in EDI is because of that time element, the relationship that we have, and we just have so much context that makes it easy for the threat hunter speed and, and ease of use is critical in cyber. >>So you see in data in the database world, everything's kind of converging with all this function, you know, 11 years ago, these were pretty rudimentary. I shouldn't say rudimentary, but immature markets they've come a long way. If you had to start, if, if those capabilities that are there today with graph databases and time series databases were available in, in 2010, would you have used off the shelf technology, or would you have still developed your >>Own? We would've done the same thing that we've done today. >>And, and why can you explain what that, what that is it a performance thing? Is it just control? >>Yeah, look, it, it, it's everything that I talked about before, the, the benefit that you get from the approach that we've taken and the scalability that the requirements that we need, we still today, there's nothing that we can, we can go and get off the shelf that can scale and give us the performance that we need that can give us the ability to, to have that relationship data, the ontology of, of what we have in the platform and the way that we inter operate with all of the different modules that just wouldn't exist. We wouldn't have that capability. And what you'd find is we'd be pretty much the same as every other vendor where they have on-prem solutions, they have hybrid hosted solutions. And when you have those trade offs, you see it in the product. >>Yeah. So the, the point is you're very focused on the purpose of your, your proprietary technology. You're not trying to serve the all things to all people. You used the term yesterday in your keynote, which it, it caught my attention. You used the term ground truth, and it has very specific meaning. Can you explain what you meant by what is ground truth, you know, in the world? And what, what, what does it mean to CrowdStrike? Yeah, >>I was talking about ground truth as it relates to the acquisition of reify and the big thing for us, we wanted to bring additional capability to the platform, to give our customers external and internal visibility of all their assets and all their vulnerabilities. What's important with us, with our agent is today, we give you a single source of truth. When we put that agent onto a device, we tell you everything about the hardware. We tell you everything about who's logged in. We tell you everything about the applications that are running the relationships between the, of the device and the application. We're not a CMDB. We feed CMDB with information that is instant, that is live. And when we look at reify, it broadens again, I'll use the same word. It broadens the aperture. It gives us more visibility around what's going on. So we're, we're super excited about that because having information about all of your assets, all of your users, the applications they use, whether they're vulnerable, how you need to protect them, having it at your finger fingertips, it's a game changer >>Contract, can CrowdStrike be a generational company. And what do you have to do to ensure that that outcome occurs? We, >>We, I think we absolutely are. And, and we're we're path paving a path to, you know, really continuing to build out that platform. I said, in my keynote that I think we're at an early innings. I, if you buy, for example, as a customer, our insight module, cuz you wanna start with EDR, you've got 21 modules to go yesterday. Today we, we talked about discover 2.0, we talked about discover for IOT. I talked about the, the repository acquisition, a whole range of technology built on that single cloud agent architecture. And we've heard the success stories here this week from customers that have just gotten so much benefit. They've rolled out one agent and they've turned off eight or nine from other security vendors. So absolutely we can be a generational company with what we're doing. What >>Are the blockers to customers turning on those additional modules? Cause not, not all customers are using our modules. Is it that they've made an investment in an alternative technology and they're sort of hugging onto it or are there other technical blockers? Yes. >>It many times it's the investment, right? So if you've made a, an investment in the company, you've got a year to go, you might wanna sweat that asset. But typically what we find is the benefit that we have. It's a very simple conversation. If we can give people a cost and a technology benefit, they're gonna make the transition to move. There's so many technical benefits. We talked about the single agent, but the actual features of the modules themselves. But the big thing for us is we've done over 4,700 business value assessments where we sit down with an organization and we look at what they have. We look at what their spend is. We look at their FTEs, we look at the security outcomes that they get. And then we come out with a model that shows them technology and business value. And that's what really drives them to make the switch. >>So the business value in that VVA is not just a, a reduction in expected loss. That's part of it, better security you're gonna, you know, be, be, be lower your risk. But you're saying it's also the labor associated with that. Yeah, >>Absolutely. It's it's how do you operationalize the solution? How many people do you need? How long does it take you to respond? You know, how do you interact with third parties with your suppliers is taking in all of that data. We've spent a long time building out that model and it's, it's proving to be very successful customers. Love it. Is >>That, is that sort of novel ROI thinking in the security business or I'm trying to think of, I mean, I know for years it would watch art. Coviello stand up at RSA and tell us how, how this year's worse than last year. And so, but, but, but I never really heard, you know, a strong business case that would resonate with the, with the P and L manager, other than, you know, we gotta do this or we're gonna get hacked and you're gonna be screwed. Is that new thinking? Or am I, did I just miss it? >>I don't know if I wanna size new thinking. I think what happened, what changed was 10, 15 years ago at a conference you'd stand up and everybody would tell you ransomwares up and fishing is up. And at the end of it, people are trying to work out. Is that good? Or is that bad? It went up 20% based off what that doesn't work anymore. Everyone, you know, got tired of that. And a few of us have been doing it for a while. I I'm, I'm sort of two and a half decades into this. And if you, if you try to use that model of scaring people, they switch off, they want to understand the benefit. You know, the break in the car is so you can go and stop safely when you need it. And I look at security the same way we want to accelerate the company. We want to help companies do their job, but security is there to make sure they don't get into trouble. >>Yeah. It's like having two security guards by your side, right? I mean, they're gonna help you get through the crowd and move forward. So Michael, thanks so much for coming to the cube. Thanks for having me your time. You're you're very welcome. All right. Keep it right there. After this short break, Dave ante will be back with the cube live coverage from Falcon 22 at the area in Las Vegas.
SUMMARY :
Okay. We're back at the area in Las Vegas, Falcon 22. Talk about some of the announcements that you made this week, So the announcement that I made was to And then, and you, you just, you just called out Zscaler and Proofpoint you, I think you also mentioned Palo Alto network, And that's what XDR is about. Sometimes when you have the dogma of You get the benefit when you connect to the cloud of the additional visibility, Given that you guys started 11 years ago, plus two days now, and you had that dogma And if you look at a lot of the vendors in the industry today, if you are a, a customer and you know, part of it. And it's part of the complete franchise. What's the thinking behind that, you know, explain actually the fund that you guys are every technology space that we want to get into, you know, what is the best option build by a partner? I want to ask you about your And then you look at the updates. How do you keep an agent lightweight when you're both it into the agent that we already have, we won't acquire it. Can you talk about your, your threat graph? all the telemetry that we get. So you see in data in the database world, everything's kind of converging with all this function, We would've done the same thing that we've done today. Yeah, look, it, it, it's everything that I talked about before, the, the benefit that you get from the approach that we've you know, in the world? When we put that agent onto a device, we tell you everything about the hardware. And what do you have to do to ensure that that outcome occurs? you know, really continuing to build out that platform. Are the blockers to customers turning on those additional modules? the benefit that we have. So the business value in that VVA is not just a, a reduction in expected loss. You know, how do you interact with third parties with your suppliers manager, other than, you know, we gotta do this or we're gonna get hacked and you're gonna be screwed. And I look at security the same way we want to accelerate I mean, they're gonna help you get through
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Michael Nicosia, Salt Security | CrowdStrike Fal.Con 2022
(upbeat music) (logo crystals tingle) >> Hi, everybody, welcome back to FalCon22, I'm Dave Vellante and you're watching theCube's continuous coverage, this is day two. We live in an API economy, but APIs, you know, they're sometimes vulnerable, Michael Nicosia is here, he's the Chief Operating Officer and co-founder of Salt Security, API Security Specialist, Michael, welcome to theCUBE, thanks for coming on. >> Thank you so much, Dave, glad to be here. >> You're very welcome. Why did you and your co-founder, is it Roy? >> Yeah. >> Why did you guys start Salt Security? >> So really easy, I mean, as you mentioned, the proliferation of APIs constantly is growing on a year to year basis. So in 2015, when he and I met, we had this idea that it was going to continue to grow and APIs were going to be critical to every organization from an innovation perspective, from a safety perspective and we thought that current tools out there couldn't protect against the new threat vector that we thought was going to happen. And, you know, you fast forward to 2022 and here we are, it's the largest growing threat vector from an API perspective because APIs are just growing like crazy. >> Right. Well, let's talk about the news, CrowdStrike made an investment in your company. >> Michael: Yes. >> Congratulations. >> Michael: Thank you. >> Tell us about that, why it's important, and to have a strategic partner like that. >> Yeah, so first of all, we're super thrilled about the partnership, I mean, it's amazing. And not only the partnership, the strategic investment for us just signifies the importance of our two companies in terms of what we want to do in the field together or in the market together. So the strategic investment is amazing, the partnership is even more amazing just because it's kind of like, you know, the first in its class from an API security perspective, we've got partners from the cloud providers and then the only other partnerships really have is with API Management vendors. So this is unique in that it goes outside the security ecosystem to provide this partnership and the nice thing about it is it's exclusive, excuse me, and it just continues to validate the leadership where we have an API security, as well as obviously a leadership that CrowdStrike has. >> Exclusive in the sense that CrowdStrike's not going to invest in another API competitor and you're not going to take investment from an endpoint- >> Michael: Exactly. >> Or something like that. >> Endpoint or, you know, really cloud workload situation. >> Anything within that vastly expanding portfolio. >> Michael: Exactly. >> So pretty much anybody. >> Michael: Exactly. >> Except network security, from what I saw in the keynote yesterday, that's sort of on the table, for now. So, okay, so why should customers care about this? What's the benefit to them? >> Yeah, so if you think about, the security profile of organizations and where they seem to have potential risk, threat vectors, you know, endpoint, you know, Cloud obviously API becomes a bigger, threat vector as well. So I think the partnership just solidifies the fact that we want to create a better security profile for organizations and we want to make it safe for them to innovate and continue to do what they do. So I think that's the importance and when you put the two together it just creates a larger value proposition, more stickiness from end point to cloud, to APIs. >> So we have a partner, theCUBE, and in New York city and it's called ETR and they do quarterly surveys of CISOs, CIOs, IT buyers, about 12 to 1500 a quarter. And so I was chatting with those guys last week, they knew we were going to be at CrowdStrike and so they ran some data for all the API security vendors and you guys were, you know they had like the Gartner Magic Quadrant but it's not, you know, vision and execution, it's spending momentum and like presence in their survey, it's like market share, mind share. >> Sure. >> You guys were up and to the right, like, way, way, way ahead, I presume that's why you got the attention of CrowdStrike. I found their data set to be incredibly good, that's how we found CrowdStrike years ago, like, "Wow, who's this company?" >> Yeah. >> You know, companies like CrowdStrike, Okta, Zscaler, Snowflake Off The Charts, but you guys were really noticeable. Talk about the spending momentum you're seeing with customers, where's that coming from? >> Yeah, I mean look, for us it's a continuing growing market, it's accelerating and we're still in the, you know, early stages of the market, which is amazing. But if you think about what organizations do, they innovate, right, they innovate through, you know, software, through applications or APIs. So if you think about, you know, how do they continue to innovate safely? They need a solution, like Salt Security to protect from any bad actors that could potentially create any breaches, vulnerabilities. So I think that that's why CISOs in particular are super excited about talking to us, making sure that they have all of their bases covered especially when it comes to applications that they have within their organization, which continues to grow. >> And not to not to be a methodology geek, but the methodology they use is to essentially say, is a customer spending more or less, they subtract the lesses from the mores and that's what you're left with. And one of the lesses is churn, and if you have high churn, you're spending momentum, >> you know- >> Micheal: Yeah. >> In their methodology goes into the tank. So you have obviously admitted you have very low churn is that what you're saying in the field? >> Micheal: Absolutely. >> Why is that? >> Yeah, I mean, again, I think it's, it goes back to the value that we bring to customers. I think, you know, our solution works, we're the only AI/ML-based solution with deep context so we can really take a closer granular look at the APIs, model those APIs, create a baseline and really protect against them. So I mean, our solution works and it works really well and I think we provide value in that, you know, CISOs don't have to worry about any bad actors trying to infiltrate their applications 'cause they know that Salt Security is there protecting them. >> I know you're not the tech guy but you're the founder, co-founder of a technology company so you got to be conversant in the tech, 'cause this is the way it is in our business, so tell us about the tech, what's so cool about it? What's the differentiation? >> Yeah, I guess, and I mentioned that it's really AI/ML based, you know, we leverage big data and it's really the context associated to that, which means that, you know, we can get into granular details of really baselining the API itself. And what we do really well is, because these are unique attacks and these attacks could be days, weeks, months and we're the only vendor that, that can really correlate across that timeline because of the context-based big data that we leverage to be able to, you know, spot these potential bad actors that we look for. >> And all this happens in the cloud or? >> Absolutely, it's all... >> You have a server in your office? >> No, no, it's all it's a hundred percent SaaS-based, Cloud-based solution, I think that's one of the reasons why the partnership with CrowdStrike is so amazing as well. >> Talk a little bit more about the synergies between CrowdStrike and Salt Security. >> Tons of synergies, I mean, if you think about from, you know, from the part of being a little fluffy culture, the two companies have similar cultures, we go after similar you know, first Cloud, innovative companies. If you think about kind of the technology that CrowdStrike has put forth, revolutionized the endpoint security, and now moving into the Cloud, you know, leveraging AI and ML, we're doing the exact same thing so I think there's a lot of synergies associated with that. And again, the final point that I'll make is that you know, we think together the, you know, better together story is, resonates just because if you think about all of the areas that you know have potential breaches, these threats, we kind of cover 'em all with the partnership. >> When I talk to a founding, you know, co-founder, who's a go to market pro, I like to ask them how did you know when to scale? I mean, you got to have product market fit, I see so many companies failing because they try to go to market before they have, they try to scale go to market before they have product market, but how did you do it? How did you know when to scale? >> You know, it's tricky, and you got to look at a couple of, you know, factors, you got to look at the market, you got to look at, you know, how much potential opportunity exists and you really need to look at, the momentum that is being established. You know, when you talk to CISOs, kind of, you know, talking to them about projects and how, how they prioritize projects and where API security fits, you know, once it begins to be the top three and you start that momentum and obviously you bringing in the revenue. I think that those are signs that we see, that we say, "Okay, we need to double down on making sure we've got coverage across the world in order for us to support demand." >> And you were the first sales rep, right? >> Michael: Yeah. >> Okay. >> Roy and I, I was the first AE, here was the first SE. >> Okay, but your early go-to market pros are probably different than what you're bringing in today, you didn't have, you know, a lot of BDRs at the time, but you guys were hands on consultants- >> Absolutely. >> Like sort of process consultants, sales folks, right? And then you codify that when you're ready to scale and now you're, is that kind of a, what you're doing? >> Absolutely, I mean, you nailed it, I mean, it's in the early stages, it's validating that there's a problem that exists in the market and how important is that problem, you know, to CISOs. So when we first started we met probably about 50 CISOs where we just had that conversation, not about sales, it was more about, "Hey we just want to talk to you about a problem we think exists in the market, love to get your reaction on that problem and then obviously how you're solving that problem and how much of a priority is that problem," How important is it to you? And then once you have those discussions then you can really find those individuals, early adopters if you will, that are ready to buy and then it kind of proliferates from there. >> And then you have a CRO , I presume, right? So what was that like finding him or her, is a really important first sales hire. >> Super important, yeah. >> How did you go about that? How long did it take? >> Yeah so it took about six to eight months and you know it's really tough because, you know, we look at cultural fit, above everything else. So it's not, that, "Can they do the job?" it's culturally, do they fit in? And you know, how much can that individual scale the organization? So there's a lot of factors associated, there's a lot of individuals associated to, you know with the interview process. So that's how we looked at it and obviously we wanted somebody that had experience in a company our size, was able to scale it and so on. The one tricky thing is, and I'll tell you this, is, you know, for Roy and I, you kind of have to let go a little bit, that was really tough, so knowing that you need to do that is something that- >> A little bit of founderitis? >> Micheal: Yeah. >> Dave: It's hard, right? >> Micheal: It's hard. >> Dave: Yeah, it's your baby. >> It's like, whaat? >> I get it, Michael, thanks so much for coming to theCUBE, congratulations on the news- >> Thank you Dave. >> The investment and good luck. >> Awesome, thank you so much, appreciate it. >> You're really welcome. All right, keep it right there, we'll be back right after this short break. Dave Vellante for theCUBE at FalCon22, CrowdStrike's big user event, we'll be right back. (cheerful bouncy music)
SUMMARY :
but APIs, you know, Thank you so much, Why did you and your And, you know, you fast forward to 2022 Well, let's talk about the news, and to have a strategic partner like that. just because it's kind of like, you know, Endpoint or, you know, Anything within that What's the benefit to them? and when you put the two together but it's not, you know, I presume that's why you got Off The Charts, but you So if you think about, you and if you have high churn, So you have obviously admitted I think, you know, our solution works, that we leverage to be able to, you know, that's one of the reasons why more about the synergies and now moving into the Cloud, you know, and you got to look at a Roy and I, I was the first problem, you know, to CISOs. And then you have a and you know it's really Awesome, thank you You're really welcome.
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Michael Rogers, CrowdStrike | CrowdStrike Fal.Con 2022
foreign okay we're back at Falcon 2022 crowdstrike's big user conference first time in a couple of years obviously because of kova this is thecube's coverage Dave vellante and Dave Nicholson wall-to-wall coverage two days in a row Michael Rogers the series the newly minted vice president of global alliances at crowdstrike Michael first of all congratulations on the new appointment and welcome to the cube thank you very much it's an honor to be here so dial back just a bit like think about your first hundred days in this new role what was it like who'd you talk to what'd you learn wow well the first hundred days were filled with uh excitement uh I would say 18 plus hours a day getting to know the team across the globe a wonderful team across all of the partner types that we cover and um just digging in and spending time with people and understanding uh what the partner needs were and and and and it was just a it was a blur but a blast I agree with any common patterns that you heard that you could sort of coalesce around yeah I mean I think that uh really what a common thing that we hear at crowdstrike whether it's internal is extra external is getting to the market as fast as possible there's so much opportunity and every time we open a door the resource investment we need we continue to invest in resources and that was an area that we identified and quickly pivoted and started making some of those new investments in a structure of the organization how we cover Partners uh how we optimize uh the different routes to Market with our partners and yeah just a just a it's been a wonderful experience and in my 25 years of cyber security uh actually 24 and a half as of Saturday uh I can tell you that I have never felt and had a better experience in terms of culture people and a greater mission for our customers and our partners you'll Max funny a lot of times Dave we talk about this is we you know we learned a lot from Amazon AWS with the cloud you know taking something you did internally pointing it externally to Pizza teams there's shared responsibility model we talk about that and and one of the things is blockers you know Amazon uses that term blocker so were there any blockers that you identified that you're you're sort of working with the partner ecosystem to knock down to accelerate that go to market well I mean if I think about what we had put in place prior and I had the benefit of being vice president of America's prior to the appointment um and had the pleasure of succeeding my dear friend and Mentor Matthew Pauley um a lot of that groundwork was put in place and we work collectively as a leadership team to knock down a lot of those blockers and I think it really as I came into the opportunity and we made new Investments going into the fiscal year it's really getting to Market as fast as possible it's a massive Target addressable market and identifying the right routes and how to how to harness that power of we to drive the most value to the marketplace yeah what is it what does that look like in terms of alliances alliances can take a lot of shape we've we've talked to uh service providers today as an example um our Global Systems integrators in that group also what what is what does the range look like yeah I mean alliances at crowdstrike and it's a great question because a lot of times people think alliances and they only think of Technology alliances and for us it spans really any and all routes to Market it could be your traditional solution providers which might be regionally focused it could be nationally focused larger solution providers or Lars as you noted service providers and telcos global system integrators mssps iot Partners OEM Partners um and store crouchstrike store Partners so you look across that broad spectrum and we cover it all so the mssps we heard a lot about that on the recent earnings call we've heard this is a consistent theme we've interviewed a couple here today what's driving that I mean is it the fact that csos are just you know drowning for talent um and why crowdstrike why is there such an affinity between mssps and crowdstrike yeah a great question we um and you noted that uh succinctly that csos today are faced with the number one challenge is lack of resources and cyber security the last that I heard was you know in the hundreds of thousands like 350 000 and that's an old stat so I would venture to Guess that the open positions in cyber security are north of a half a million uh as we sit here today and um service providers and mssps are focused on providing service to those customers that are understaffed and have that Personnel need and they are harnessing the crowdstrike platform to bring a cloud native best of breed solution to their customers to augment and enhance the services that they bring to those customers so partner survey what tell us about the I love surveys I love data you know this what was the Genesis of the survey who took it give us the breakdown yeah that's a great question no uh nothing is more important than the feedback that we get from our partners so every single year we do a partner survey it reaches all partner types in the uh in the ecosystem and we use the net promoter score model and so we look at ourselves in terms of how we how we uh rate against other SAS solution providers and then we look at how we did last year and in the next year and so I'm happy to say that we increased our net promoter score by 16 percent year over year but my philosophy is there's always room for improvement so the feedback from our partners on the positive side they love the Falcon platform they love the crowdstrike technology they love the people that they work with at crowdstrike and they like our enablement programs the areas that they like us to see more investment in is the partner program uh better and enhanced enablement making it easier to work with crowdstrike and more opportunities to offer services enhance services to their customers dramatic differences between the types of Partners and and if so you know why do you think those were I mean like you mentioned you know iot Partners that's kind of a new area you know so maybe maybe there was less awareness there were there any sort of differences that you noticed by type of partner I would say that you know the areas or the part the partners that identified areas for improvement were the partners that that uh either were new to crowdstrike or they're areas that we're just investing in uh as as we expand as a company and a demand from the market is you know pull this thing into these new routes to Market um not not one in particular I mean iot is something that we're looking to really blow up in the next uh 12 to 18 months um but no no Common Thread uh consistent feedback across the partner base speaking of iot he brought it up before it's is it in a you see it as an adjacency to i-team it seems like it and OT used to never talk to each other and now they're increasingly doing so but they're still it still seems like different worlds what have you found and learned in that iot partner space yeah I mean I think the key and we the way we look at the journey is it starts with um Discovery discovering the assets that are in the OT environment um it then uh transitions to uh detection and response and really prevention and once you can solve that and you build that trust through certifications in the industry um you know it really is a game changer anytime you have Global in your job title first word that comes to mind for me anyway is sovereignty issues is that something that you deal with in this space uh in terms of partners that you're working with uh focusing on Partners in certain regions so that they can comply with any governance or sovereignty yeah that's that's a great question Dave I mean we have a fantastic and deep bench on our compliance team and there are certain uh you know parameters and processes that have been put in place to make sure that we have a solid understanding in all markets in terms of sovereignty and and uh where we're able to play and how that were you North America before or Americas uh Americas America so you're familiar with the sovereignty issue yeah a little already Latin America is certainly uh exposed me plenty of plenty of that yes 100 so you mentioned uh uh Tam before I think it was total available Market you had a different word for the t uh total addressable Mark still addressable Market okay fine so I'm hearing Global that's a tam expansion opportunity iot is definitely you know the OT piece and then just working better um you know better Groove swing with the partners for higher velocity when you think about the total available total addressable market and and accelerating penetration and growing your Tam I've seen the the charts in your investor presentation and you know starts out small and then grows to you know I think it could be 100 billion I do a lot of Tam analysis but just my back a napkin had you guys approaching 100 billion anyway how do you think about the Tam and what role do Partners play in terms of uh increasing your team yeah that's a great question I mean if you think about it today uh George announced on the day after our 11th anniversary as a company uh 20 000 customers and and if you look at that addressable Market just in the SMB space it's north of 50 million companies that are running on Legacy on-prem Solutions and it really provides us an opportunity to provide those customers with uh Next Generation uh threat protection and and detection and and response partners are the route to get there there is no doubt that we cannot cover 50 50 million companies requires a span of of uh of of of a number of service providers and mssps to get to that market and that's where we're making our bets what what's an SMB that is a candidate for crowdstrike like employee size or how do you look at that like what's the sort of minimum range yeah the way we segment out the SMB space it's 250 seats or endpoints and below 250 endpoints yes right and so it's going to be fairly significant so math changes with xdr with the X and xdr being extended the greater number of endpoints means that a customer today when you talk about total addressable Market that market can expand even without expanding the number of net new customers is that a fair yeah Fair assessment yep yeah you got that way in that way but but map that to like company size can you roughly what's the what's the smallest s that would do business with crowdstrike yeah I mean we have uh companies as small as five employees that will leverage crowd strike yeah 100 and they've got hundreds of endpoints oh no I'm sorry five uh five endpoints is oh okay so it's kind of 250 endpoints as well like the app that's the sweets that's it's that's kind of the Top Line we look at and then we focus oh okay when we Define SMB it's below so five to 250 endpoints right yes and so roughly so you're talking to companies with less than 100 employees right yeah yeah so I mean this is what I was talking about before I say I look around the the ecosystem myself it kind of reminds me of service now in 2013 but servicenow never had a SMB play right and and you know very kind of proprietary closed platform not that you don't have a lot of propriety in your platform you do but you they were never going to get down Market there and their Tam is not as big in my view but I mean your team is when you start bringing an iot it's it's mind-boggling it's endless how large it could be yeah all right so what's your vision for the Elevate program partner program well I I look at uh a couple things that we've we've have in place today one is um one is we've we've established for the first time ever at crowdstrike the Alliance program management office apmo and that team is focused on building out our next Generation partner program and that's you know processes it's you know uh it's it's ring fencing but it's most important importantly identifying capabilities for partners to expand to reduce friction and uh grow their business together with crowdstrike we also look at uh what we call program Harmony and that's taking all of the partner types or the majority of the partner types and starting to look at it with the customer in the middle and so multiple partners can play a role on the journey to bringing a customer on board initially to supporting that customer going forward and they can all participate and be rewarded for their contribution to that opportunity so it's really a key area for us going forward Hub and spoke model with the center of the that model is the customer you're saying that's good okay so you're not like necessarily fighting each other for for a sort of ownership of that model but uh cool Michael Rogers thanks so much for coming on thecube it was great to have you my pleasure thank you for having me you're welcome all right keep it right there Dave Nicholson and Dave vellante we'll be right back to Falcon 22 from the Aria in Las Vegas you're watching thecube foreign [Music]
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Michael Sherwood, City of Las Vegas | CrowdStrike Fal.Con 2022
(intro music) >> Hi, everybody, we're back. Dave Vellante and Dave Nicholson. We're covering Fal.Con 22. This is CrowdStrike's big user conference. CrowdStrike is a very hot company, as you probably know started on endpoint security, expanding into another, a number of other areas trying to build the next great generational company in cybersecurity. Michael Sherwood is here. He's the chief innovation and technology officer for the city of Las Vegas. >> Got to love that. >> Thanks so much for coming to theCUBE. >> Welcome! >> Yeah, we got to love that. I mean, if it weren't for Las Vegas, I'm not sure where we would have our CUBE events, but so thank you for hosting us. >> Thank you for being here. This is awesome. It's a great day and a lot of people, and it's exciting to see everything that's going on here. >> Yeah, the city is booming. Obviously the convention, the conference business is booming. Tech is a big part of that but there's so many other industries that come to Las Vegas. Talk about your role, really interesting, chief innovation, technology officer, CTO. Tell us about what you do day to day. >> Kind of all over the place. But a lot of it has to do with day to day technology within the organization. So managing all the different technology components. When you start looking at any city, it's a lot of different companies inside of it. Think of fire service as a different company. They all have different missions. And so our technology needs are expansive. So while we have operational IT, we also have our innovation unit. Innovation unit works on next generation technology. So Las Vegas was one of the first cities in the United States to have a autonomous vehicle drive in mix-flow traffic, meaning it was out there with, driving along cars. We're also the first city to have an accident in a autonomous vehicle. That happened on day two. (Vellante laughing) So, there's always a lot of firsts in Las Vegas, but. >> Despite the grid. >> Despite the grid, you know. But even today, so that was in 2017, when we first started working with autonomous vehicles. Up until today, where you have the ability, anybody in Las Vegas, including yourselves right after the show can go ahead and use Lyft, go outside and hail an autonomous taxi to come pick you up and drive you up and down the strip. Those vehicles actually communicate with our infrastructure. So the innovation is, how do cities work with private companies to start building next generation amenities, next generation technologies? And so that happens a lot of times. People don't realize. They come to Las Vegas for entertainment, and now we're known for sports but we do have a lot of technology here that permeates through the entire community. >> So I'm from Boston. We're trying to get the smart traffic lights, we're not quite there yet. But I was at a session, Dave you'll appreciate it, it was John Rose, who was the CTO. He was the CTO of, he's a CTO of Dell Technologies now. And the mayor of Boston, we were talking about the vision for a smart city. But Boston and I mean talk about, a challenge for building a smart city. So when I come out here, it's like amazing to me to see the technology that's there. So as a CTO and innovation officer, you've got a playground where... Now, of course you have legacy infrastructure, you've got technical debt, but you also have, in certain cases, an opportunity and more latitude to get creative. So what are some of the cool things that you're working on that you're really excited about? >> There's a lot of things I'm excited about. It's just great being in this city. But a lot of the things that we're excited about here in the next year to two years, we have an innovation district. So not a lot of cities have this but Downtown around the Fremont Street Experience, there's a corridor there that covers government, covers entertainment, medical. And so this innovation district is where we test out new technologies. So some of the things we're testing out, computer vision. So we're, our smart parks program is how do we provide better security and enjoyment of those amenities without providing physical labor to constantly patrol. And so we're using cameras and vision and different types of AI algorithms to kind of manage the park. And while we're doing that, we're also getting data back on how often is the park used? Are the facilities, are the sprinklers going on during the day? Water's a big deal here. And so those type of projects. Again, autonomy is still huge, vehicle autonomy, still working on driving those next generation changes where you'll actually have a driverless vehicle. Right now, there's a safety driver in a lot of the autonomous vehicles. Even the one I talked about earlier, you have the, while the vehicles driving itself, for safety reasons, there's still a human driver in the seat. But as we go forward in the next year to two, that >> That's soon. >> is getting ready to change. I believe that's soon. You can quote it here, you heard it here first. >> Wow. >> But that would be coming up. You got drones as well. We've already started looking at a few types of drone delivery systems. It may not be too far away. Your pizza or maybe some other item that you want is delivered in the general area. Probably not in the hotel corridor but in the outside areas of the city. I just think there's a lot of, again, we're building amenities for the future. We really want people to understand that Las Vegas is not just a place to come visit, but it's a place to live and have fun and be part of a community. >> So from an academic perspective, what you just described is a highly ambidextrous organization, right? >> Yes. >> Because you're not just worried about keeping the lights on, but you're also looking at innovation. How did your organization get to this place? What you're describing is sort of the gold standard that any organization public or private would seek to implement. How did you get there? >> Baby steps, small steps. It all started back when there was the Smart Cities Challenge. So we were not selected as the finalist. We were in the, I think top 15 at the time but we didn't give up on it. And we continued to move forward. The pandemic helped us do things. When you ask, what do I do? Well, my normal job is running the day to day infrastructure. I also see my role as economic development to help bring companies here and bring new ideas. We have a great community, diverse and ready to do things. But when you take, talk about the innovation and the technology and what we're doing. Like I said, during a pandemic, we came up with the idea of, Hey, we don't want to send our building inspectors or our inspectors in the people's homes, one for the inspector's health and one for the citizen's health. So we used normal tools. We took an iPhone and made it a virtual inspector. So now if you get a new water heater, you can actually do your inspection via like a FaceTime. And you hold your phone up around the water heater. We can view it, we record the video, save it, and boom give you an inspection remotely. And so you build on it. So how do you get, I wouldn't quite say we're the gold. I appreciate, we're moving there, that's the bar. You've laid out the bar for us, but we're moving in that direction. But it's building on one win and not all of our things that we've deployed. We can talk about those as well. Some of the things like trash can sensors, we looked at doing, which would monitor when the trash can was full or empty, just didn't pan out. So a lot of the times I talk about the wins a lot not as much about the things that didn't pan out. >> So what're the big challenges, generally of building out a smart city and then specifically around cyber? >> So there's, community acceptance number one. Las Vegas, I'm very lucky cameras are everywhere. So there's not as much resistance to using video technology. But a lot of times it's just getting the constituents, getting people to understand the value of what we're trying to do. Not everybody is interested in autonomous vehicles or believes they're ready for that. But when you start looking at the increments, more than any other city I know, the community here is so robust and so supportive of bringing on these technologies. Look, what other city do you know that builds new buildings and knocks them down five years later to build something new again? Or, who has a volcano in the middle of their downtown? So different things like that. But when you start looking at all the advancements we're making, you brought up one of the biggest concerns. When people ask me, what keeps you up at night? It's not the autonomous vehicle not performing, its the cyber, it's the cyber issues that go along with becoming more advanced. And as you bring innovation in, you start bleeding the lines of what's government, what's private. And then how do you continue to have the data transmission between these multiple entities? How do you keep the endpoint secure? And that is something that you learn as you go, but it's always out there. And endpoint security and security in general is a huge, huge area. >> And how about the data? You were talking before about you can get actually approval for an inspection. That's data, it's video data. How have you changed the way in which you're using data? What are you doing with that data? How do you leverage it? How do you secure it? >> It's all great questions. One of the things we've undertaken is called an open data initiative. So we have an open data portal. It's opendata.lasvegasnevada.gov, where we publish a lot of the data sets that we collect. If it's air quality, if it's ambulance runs, and we make that data available. A lot of that is, one for the public for transparency, two though, it's, we hope enables the private sector to build apps off of the data that we have. A lot of times, you either you have the data but you don't have the app or you have the app, but no data. So in our way, it's trying to help the community build up new ideas. Our push has been moving to the cloud a lot. So we're pushing a lot more data into the cloud where before I think a lot of governments keep a lot of that internal, but obviously look, the cloud's here to stay and it's not going anywhere. And so now it's more about as we migrate, using our partners, our relationship with CrowdStrike, to start securing not only our endpoints but start looking at the cloud space as well. And then we have this new technology. It's not really new, but edge compute. You've heard a lot of, there's different people talking about it. When you start talking about autonomous vehicles, autonomous delivery, drones. We own a large private wireless network. A lot of data now is computed at the edge and we're only taking the metadata and sending it up to the cloud. So it becomes rather complicated with security being at the forefront. >> Yeah, so that very small portion of the actual amount of data that's created goes back but it's such a massive amount of data. It's not to trivialize it, it's still a lot. And some of it is probably ephemeral. Do you persist at all? Or probably not. >> Not always, I mean. A lot of it, what we're learning is, it's a learning process as you go through this smart city or what we call just basically emerging into, 'cause I believe all cities are smart. Not one city smarter than another necessarily. So I'm not really a fan of the term smart city. It's more in line with me as we're building amenities for the future and building amenities for people. And a lot of that is built upon data and then built upon providing things that citizens want. And we all know, we all live somewhere and we live there because it's safe community, it has good education, good infrastructure whatever it might be. And so we're trying to build out that smart community to be as many things as we can to as many people. >> Yeah, that's fair. And there's automation, there's certainly machine intelligence that's heavily involved. Of course, you talking autonomous. Now I understand your work transcends the city of Las Vegas into the broader state of Nevada helping make Nevada a safer state. What's that all about? >> So we have a great partnership. One of the great things, I come from California, so a rather large state. Here in Nevada, it's a very close knit state. So we have a lot of communications with the state. We get to work with them very closely. One of the initiatives we've been working on is how do we, a lot of organizations spend a lot of time doing cybersecurity for just their organization. So it's focused internal on the employees that might work in that organization. We're kind of now looking outwards and saying, how do we not only do that for our internal government employees but how do we involve the entire community? One of the things is, is Las Vegas over 40,000 conventions per year. You're here a lot. What happens in Vegas stays in Vegas and a lot of people bring malware with them and it stays here. We're trying to educate people. We do a lot in government to help people with police and fire and services. What is local government doing to help the community prepare for the next generation of cyber threats and issues? So our initiative is really working with the community, bringing in CrowdStrike and other partners to help us not only work with small business, but work with those entrepreneurs as well as the midsize businesses. >> So what do you do with Crowd? You got the cool little CrowdStrike, not CrowdStrike, but you got the red splash in your lapel. Very cool cuff links, I noticed that you have there. I love the red. >> Little poker chips there. >> They're Very nice, very nice. >> They're very cool. So what do you do with CrowdStrike? >> So CrowdStrike is one of our major components in our security posture. We use them as endpoint protection. I can tell you a quick story. I know my CISO's listening probably was going to cringe now when I tell this story, but our journey with CrowdStrike has been amazing. We deployed the product and when that first week of deployment, we had a malicious actor and CrowdStrike was able to catch it. I would probably would not be here today with you two gentlemen if it wasn't for CrowdStrike. That's not an endorsement it's just a, that's a fact of how things rolled out. But we depend on CrowdStrike and their capabilities to ensure the safety of our digital assets. >> You wouldn't be here 'cause we, it used to be failure means fire. Is that what you mean? >> That's what I mean. I'm not going to, I don't like to use that word in my terminology, but basically failure is not an option in my job. It's just not there. >> Well, it's funny, we had Kevin Mandy on early, he was like, look I started my company in 2004 with the assumption that breaches will happen, you are going to get breached. >> Yes >> So that's why I say, I think there was a day when, if you got breached, oh, you're fired. Well that, then everybody got breached. So I think that that sentiment changing 'cause CrowdStrike saying that the unstoppable breach is a myth. Well, we're not there yet, but. >> I'd say damage control now. At least we have a little bit more control but, again, look, government is about trust. And so when you have that trust level, from my perspective, I keep a high standard and try to prevent any loss of data or any type of malicious activity from happening. I hope the mayor's listening and she doesn't fire me if anything would happen, but you know. >> You got a fun job. How'd you get into this? >> It was a great opportunity. I worked in law enforcement prior to here. I was a Deputy Police Chief in city of Irvine. I oversaw technology as part of that role. I've always loved Las Vegas, always liked the energy of the city and I had a great opportunity to apply and I applied and was lucky enough to be selected. I have a great team that supports me. >> Deputy Police Chief, it sounds like, what you just described, the technology role. You had an operations role essentially, is that right? >> Correct. And so kind of gave me a lot of insights and really helped me, as you progress in government, having different roles in your portfolio makes you a little bit more adaptive and it's kind of, it helps in, especially now with so much video and cameras prevalent in cities, having that law enforcement role, understanding a little of the legal aspects and understanding some of the, what law enforcement wants kind of makes that bridge from technology to the actual end user. >> A really interesting story, Michael. Thanks so much for sharing on theCUBE, appreciate it. >> Thank you for having me here. >> You're very welcome. All right, keep it right there. Dave Nicholson and Dave Vellante will be back from Las Vegas at the Aria from Fal.Con 22. You're watching theCUBE. (outro music)
SUMMARY :
for the city of Las Vegas. for coming to theCUBE. but so thank you for hosting us. and it's exciting to see Yeah, the city is booming. in the United States to Despite the grid, you know. Now, of course you have But a lot of the things that we're excited you heard it here first. but in the outside areas of the city. sort of the gold standard So a lot of the times I It's not the autonomous And how about the data? A lot of data now is computed at the edge of the actual amount of data And a lot of that is built upon data into the broader state So it's focused internal on the employees So what do you do with Crowd? So what do you do with CrowdStrike? We deployed the product Is that what you mean? like to use that word you are going to get breached. that the unstoppable breach is a myth. And so when you have that trust How'd you get into this? of the city and I had a the technology role. of the legal aspects and Thanks so much for sharing from Las Vegas at the
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Michael Gord
hello welcome everyone to thecube's coverage here in monaco i'm john furrier host of thecube the monaco crypto summit is happening we're here for the full day and tonight at the yacht club for special presentations crypto team is here digital bits and the industry's gathering and we get some great guests lined up throughout the day our first guest is michael gord co-founder and ceo of gda capital michael welcome to thecube cube great lunch on so we're kicking off the day here we got a lot of a lot of commentary around crypto and also we're in monaco so kind of a special inaugural event why this event why are people gathering here in monaco monaco has traditionally been a top financial jurisdiction but and there has been crypto events here before but never with participation from from prince albert so this being the first event first blockchain focus event in monaco that has participation from prince albert has brought a has brought a global audience and the fact that digital bets is intending to there's a a lot of excitement and and what uh what digital bits is going to be coming to market with yeah and i think i talked to alberto the founder and ceo of digitalbits um i've known him for many years he's a tech guy by heart but he's been in the trenches doing a lot of work over the years in crypto and one of the things i think digital bits has nailed this first the name's amazing but they got real deals i saw our announcement a couple days ago less than 48 hours roma soccer team has a new player they brought the big roll out digitalbits is on the uniform on the front of it huge crowd great visibility so this is a real trend where the the assets of physical and digital coming together there's certainly a lot of hype and a lot of kind of like cleaning up right now in the market but this train is definition is happening training has left the station there's been a lot of over the past decade a lot of startups building in the on blockchains and some of those startups have become big companies but big traditional enterprises have been slow to adopt digital assets and uh digitalbits is really well positioned to bring a lot of those and bring a lot of enterprise participation to the blockchain yeah i mean we met a couple days ago and we were talking in um at the hotel um you're you've been at this for a while you got some great successes talk about your firm what are you guys doing gda what are some of the things you're working on uh you're doing some investment what are some of the angles you're taking bets you've made things you're looking at yeah so i'm a serial entrepreneur and investor i've been focused on the mainstream adoption digital assets for the last decade went about that in in various different ways as i have as i've matured but the way our business looks now is uh is focused on bridging the gap between institutional capital markets and the blockchain and helping institutional capital participate in the market um so we help digital assets with their with their public offering we've gotten into traditional public markets through uh the blockchain moon acquisition corp spac that one of my co-founders is director of we have a brokerage business that does a few hundred million dollars about the transaction volume collateralized lending business we just started some some funds principal investments and then we incubate our own companies internally in category new categories like the metaverse nfts and um other things like that so pretty diversified across the boxing cabinet market at this point and in general looking to create solutions to um help the traditional capital market and the boxing cabinet market get get deeper exposure here you know it's interesting i hear you're speaking about the um how you guys are handling your your view of the landscape multiple moving parts on the investment thesis a lot of integration of instruments and vehicles it's a new creative structural change i mean if you look at just the money how crypto and the future of money this this cultural shift it's also some structural change on how to invest how to manage the investments how to bring on like incubation into most capital public private at the same time on the other side of the coin you have the entrepreneurial energy of um a lot of entrepreneurial ideas you see a lot of creative artists the creator culture has emerged in the past year and a half as a massive wave but to me that's just an application on top of the new infrastructure if you look at all the big investment houses that are pouring billions of whether it's industrial horowitz or other big vcs moving and shifting it's all the same game it's the infrastructure platform applications and it's but it's different it's not what we used to see because it decentralized how do you react to that what's your view on that concept you see it the same way yeah i think that there's everything with blockchains is novel but almost all of it we've seen before so um we've had games before now with the blockchain we have the ability to earn income by playing games we've had exchanges before but they've always been a centralized organization that everything that is now built on blockchains exists in the traditional internet or capital market or game industry or or whatever uh that you know there has been art for generations there's been uh now the ability to have art on the blockchain with provable nft like every everything is innovative because of the decentralization aspect but it's not it's not the first thing the first time that we've seen any of this stuff it's almost interesting you're seeing it recycling all the same concepts on the old web kind of come in the new web and there's also a gen z angle especially the metaverse metaverse the constant theme i'm seeing is hey you want to watch sports you can watch in the metaverse and do it differently and not have to attend so you know the whole pandemic has shown us that hybrid virtual and hybrid is coming together and so i see a huge tsunami of innovation coming from just the tailwind post pandemic i think still massive value in a real event like this us being able to sit in front of each other as real people is uh not replicatable in the metaverse but to be in monaco is not possible for everyone because uh visa reasons because they have something you know it's just you have to be here today is not possible for a hundred percent of the world or for a sports game or for a concert or for a music premiere movie premiere really anything that's happening in the real world is not the metaverse is not gonna replace the real world but it is gonna create a massive additional audience to anything that's happening in the real world that anyone around the world can participate and how amazing would it be for uh for someone from zimbabwe someone from sydney and someone from brazil to all be interested in what digital bits is doing in monaco and what prince albert is you know how how how how the monarchical crypto summit is looking to position monaco in the future of cryptocurrency the kind of theme of this event and they have the amazing fortune to meet in the metaverse it doesn't replace well i mean i think i mean i think this is a great point this to me is going to be the holy grail in my opinion i agree if you look at the notion of presence we're face to face we're here there's people here so we peace we see each other in the lobby maybe he's out sightseeing at dinners so when you have that face to face that's the scarce resource right that's going to be the intimacy sometimes it's not even just to learn about what the pro what's going on but if we're present here how do we create that same experience when you have presence not just some icon chatting but like just movement knowing that you're there connected to people first party is going to be no one's really done it well i think the metaverse is to me is showing the path to being a first-class citizen digitally with a real-time event it's new so it is possible to communicate in the metaverse through through a microphone so if if you're beside someone then similar to the real world you can say you know hey how's it going what do you think about the presentation or or whatever you want and if you're speaking in a conversational way then the person beside you will hear what the person down the hall might might not um it's also that i've i've seen new features in certain like experiences that are coming to market that kind of take the google hangout or skype yeah like video infrastructure and put that in so we could choose to have our cameras on which is it's getting better but it of course doesn't replace real presence there's no doubt in my mind that in near future soon sooner or later there's gonna be a guest sitting right next to you that's not here okay there will be a hologram model where people will be interviewed will have capability to visualize that person they'll be in a metaverse they'll be queuing up for interviews this is a game this is a mind-blowing thing i mean if you just think about that concept that we could have participation in real time here with expressions with their with their digital expression their icon whatever whatever their nfts are so i think this is going to be the blending of how communities gather and i think ultimately how truth and and journalism and news is going to change so to me yeah we're super excited we're here obviously because we want to get the stories and you know we love what digital bits is doing prince albert certainly a relevant figure on the global stage um i think this is a signal for a lot of things to come indeed indeed all right so final question before we move on what's your hottest thing you got going on what are you looking at what are you most excited about um well just just this conference um we've got quite a lot of of companies we have exposure in that are that are presenting and a lot of them are coining new new new niches of the market so um we have uh um we've spoken about a lot about the metaverse we have you know i'm and i think the metaverse is probably the the thing that i'm overall most excited about i think it's the next multi-trillion dollar market that feels like bitcoins in but in addition to that we have the first regenerative finance platform that is that is presenting here that's using decentralized finance and and blockchain technology to create a model that people can earn income while mining carbon credits essentially with an objective of having first boxing all blocking protocols but eventually creating a leader board of carbon positive businesses where businesses will challenge their competitors to be more carbon positive in a way that actually earns them earn some income outside of the potential value what's the name of that company that's kyoto protocol uh we have the first entertained to earn a company that is is presenting here it's playgood um the first uh e-commerce metaverse platform so integrated directly into e-commerce without needing to i think the future of the metaverse is is social links you have you know finest in the metaverse and you have all of the all the logos of metaverses that you have experiences in which is cool yeah that that's uh but then you're you're going out of the native website instead of having a um instead of you know native to the to the website having a metabolism experience so they're doing that um yeah really cool awesome final question one more final question i got for you because you made me think of it so metaverse obviously hot is there going to be an open metaverse you start to see walled gardens and you got facebook they got slam dunk by the u.s uh in terms of monopolistic move for buying a exercise act which you know i can i i don't think that was a good move by the u.s i think i let him do that but but there they're they're kind of the wall garden model the old facebook i mean decentralized about open yeah historically if we go back in time there's always open and closed infrastructure in the internet um there was there is companies building open infrastructure companies building closed infrastructure and we could have been talking in 1992 about whether the private intranet will create mass adoption or the open internet will create mass adoption and not that the the intranet is probably is even today still a multi-billion dollar per year business but it's not a multi-trillion dollar per year per year you know infrastructure like the public internet same with the blockchain in 2012 2013 um private blockchains were all the rage by banking raising hundreds of millions of dollars to build up private boxing infrastructure and private blockchains are generating probably today still multi-billion dollars of revenue annually but they haven't accrued multi-trillion dollars like the public watching has i think the same thing will be in the metaverse there will be open and closed infrastructure um but event and there already is close you know fortnight and and games are are essentially closed metaverses just without ownable land um i always look at the i'm old school i look at aol they had they monopolized dial up internet like where the hell did that go you know history so again yeah we don't know it's going to be maybe a connection a connection point between these open metaverses we'll see maybe i'm investment update michael thanks for coming on thecube appreciate you kicking off the event here monaco crypto summit powered by digital bits presented by digital bits uh the company really and behind all the innovation here and the companies i'm john furrier with more coverage after this short break thanks john [Music] you
SUMMARY :
new niches of the market so um we have
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Michael Cucchi, PagerDuty | PagerDuty Summit 2022
>>Hey everyone. Welcome to the cubes coverage of PagerDuty summit 22. I'm Lisa Martin, and I'm on the ground with Michael cooky, the VP of product and marketing at PagerDuty. Michael. It's great to have you on the program. There is great momentum right now at PagerDuty. The company's fourth quarter fiscal 22 financials showed a revenue rise of 34% year over year with figures of 85.4 million for the quarter, for the first time ever. Awesome stuff. Let's talk Michael, about what some of the great things are that, um, attendees can expect from this year's summit. You know, automation has been always at the forefront of PagerDuty's focus on managing critical work, but it's a big focus for this year's summit. Let's unpack why that is. >>Sure, absolutely. Thanks so much for having me, Lisa. It's great to be here. Um, we did just finish a grade quarter. We're super excited about it. I think Summit's a good example. It kind of is aligned around the areas that we've been seeing a lot of success and momentum with our customer base. Um, and automation is definitely one of those pillars without a doubt. Um, you know what we've seen, uh, we've been at this now, uh, for over well over a decade, uh, and we've been investing in automation in kind of two major areas and I'll, and I'll explain why, um, we study our customers and what they need. And I think we can all talk about the limited time that everybody has to get their jobs done today, limited people, right? The, you know, the great rotation or the great resignation is definitely hit hitting, you know, every single industry. >>And so it results in limited skills, uh, and a lot of strain on the people that are trying to get their jobs done every day. Um, we also saw that the more you interrupt someone, so you have a very skilled worker, let's say it's a developer for example, and you're constantly interrupting them to try and get them to help you fix something. Uh, they get super unhappy and we actually on our platform prove they quit their jobs more often when they are interrupted more often. Uh, so you know, that is an area where we think automation can have huge impacts and huge returns to take limited resources and really stretch them a lot further, um, by taking care of repeat work, but also taking some of those higher skilled capabilities and handing them to more people across the enterprise. So the work could be shared across the enterprise. >>That's critical to share that work, but I also find it fascinating that you studied that and actually saw direct correlation of, of developers actually resigning from their jobs. And as you mentioned, the great resignation, something that many companies in every industry are dealing with. Let's talk a little bit about some of the things that we're announced recently. I know you guys are weaving automation actions everywhere to empower more users, to be able to, to be, to take action, to resolve issues faster, which is critical for the customer experience. It's critical for revenue. Talk a little bit about automation actions. What are some of the key things that, that delivers and enables PagerDuty to do for its customers? >>Yeah, great. So, you know, two years ago we acquired an automation company named Rundeck and we got right to work integrating their technology across the PagerDuty operations cloud and automation actions is, is the ability to execute automation from wherever you are. And so that is, um, you know, I think there's two directions to talk about automation. One is kind of what can we automate inside of an incident response? So when something's going wrong, what can we automate? What can we automate inside of our own platform? And then there's, what can we automate out in the customer's environment? So whether that's fixing something that's going wrong on a cloud or in a data center, or, uh, provisioning new resources out on the cloud so that, uh, people can scale their applications more rapidly. Um, all of that is done with automation actions, which you just mentioned. >>And so it's not enough to just be able to send work, to be done somewhere else. You have to kind of do it E everywhere. And so at summit this year, we announced that you'll be able to fire off that automation in real time using event intelligence, which is our machine learning product. So as machine learning learns something, it can then run off and try and take action based on it. And then we're delivering it to all of our users. So inside of, you know, for a responder, who's responding to a problem for a customer service representative who might be working with a customer who's having a problem, giving them automation can totally change the customer experience because now the customer service person is actually empowered, uh, to do diagnostics and try and solve problems. So, so that's right. Automation actions being delivered both in real time and to every different, uh, type of user that that leverages PagerDuty today, >>That's really quite transformative. Michael, it sounds like getting the first line responders, the corrective information that in an automated fashion, because as we know, one of the things that's been in short supply the last couple of years is patients. And one of the risks, several of the risks associated with that are customer churn, you know, poor customer experience, brand reputation, et cetera. What are some of the expected outcomes, um, with, with, uh, automation actions and one obviously speeding, mean time to repair, lowering interruptions, getting problems fixed faster, but from a customer's perspective, what are some of the outcomes that they can expect? >>Awesome. Um, great question. The there's a lot of different ways you can leverage automation, right? You just mentioned a bunch of super high return ones when something's broken and your company's actually losing customer experience or, or revenue, uh, or you're unable to deliver a service to your employees or your users. That is obviously a moment of massive return for automation in those cases. Like you said, you're gonna see a reduction in the requirements to escalate, which means that the first responder can actually solve the problem themselves. Uh, and they're not gonna have to go interrupt that more higher skilled employee. Like we talked about, uh, we see that over 50% of the time, we're actually reducing escalations by using this technology. That also means the problems are getting solved a lot faster, which you also mentioned. Um, so using automation actions to both diagnose what's going wrong, but then actually try and remediate it. >>Um, and as I mentioned earlier, we can do that before you even have to get a human being at all. We can do that with machine learning in real time, which is, uh, super powerful. And then there's a long tail of other ways to leverage, uh, automation in an environment from service provisioning and redundant tasks that are used, that are done for maintenance across an environment or provisioning, uh, provisioning services to developers so that they can get to work faster. So there's a lot to do there. Um, and, and then we're also exploring ways to, to automate, uh, outside of just technical use cases, um, which we talked a little bit about in the product keynote as well. >>One of the things that, that you mentioned earlier is that the, the data that PagerDuty has that demonstrates, um, from a resignation perspective, what happens when developers are, are really taken away from their core job? Is there any data that shows that auto, uh, automation actions, you mentioned, um, a big reduction, 50% reduction in time to respond there is that, is there a direct correlation in actually helping the folks on the front lines stay in the front lines? >>That's right. So, um, and, and also those that are coding coding, right? So, um, the, that 50% reduction means 50% time given back for them to do their primary function, which in this case is building amazing new digital services, whether that's a new customer experience, uh, or a piece of, uh, uh, digital service to drive the business and business efficiency. And so driving this automation access kind of a shock absorber for your business and for the people in your business that are, that are super taxed. And we actually release something called the state, uh, state of digital operations. And, uh, we are updating all that data actually, and announced, uh, today that that is now available on our website as well. So you can hop on there and actually see live statistics off of our platform that we culminate, uh, along with some survey statistics that are trending all of this information you're mentioning in terms of people being interrupted and then, uh, you know, churning actually from their job because they've been interrupted so many times. And so that's right, this will directly impact that. Um, and, and as we bring automation out from just developers, we hope to have an impact across the rest of the business in a very similar way, >>Absolutely transformative. I mean, you know, we, when we think about churn, it impacts to revenue. I always think the customer experience and the employee experience are inextricably linked. And, and I think what you're talking about really demonstrates that you need to be able to empower the right employees to resolve incidents, to absorb that shock as you talked about. And that's really something that for any organization in any industry globally, is no longer a nice to have. It's really something that I think sounds like a competitive differentiator that PagerDuty can help organizations really uncover and bring to the surface. >>Yeah, you're, you're hitting on one of my favorite topics, I think in, in the service of the customer in service of like customer delight and customer obsession, all of the business is now centered on the customer, which, which means that the back office is the front office they're coming together. And, um, and with the pandemic and kind of the transition that we all took into dependency on digital services, it's all starting to look very similar. And so, um, because of that, we're able to now expand our impact at PagerDuty across so much more of a business, uh, out to, uh, everything, including employee experience, um, and also accelerating the time to productivity for your, for your business, so that you can serve your customer faster. Um, we, we acquired a company recently, uh, named catalytic and, uh, their help, their technology helped us kind of accelerate a couple of pieces to market that are just the tip of the iceberg, uh, for kind of being able to rapidly automate and configure workflows for anyone at the enterprise, whether that's for a customer, uh, experience or whether it's, uh, it's to keep your business productive or efficient, uh, for business users. >>So unpack those incident workflows, you talked about the, the catalytic acquisition that was just from March. Talk to me about the incident workflows and what were customers asking for that really kind of generated this new capability that PagerDuty recently announced. >>So, you know, people lean on PagerDuty at, at all types of times, but as we've already kind of talked about the most critical time is when something is broken for the business that is vital to their business. And so when those moments happen, you know, we call those major incidents and when you're responding to a major incident across a business, you really have to do everything you can because every second really matters. And so, um, we, you know, Catalytics technology enables flexible, automated workflows of behavior when certain conditions exist. And so the first thing you're seeing from that technology is called incident workflows, which when something's going wrong, enables you to kind of automate steps of processes very, very quickly that can be carried out company wide. So this could be something like when we see that, uh, critical service is impacted, we wanna automatically send out updates across the business. >>We wanna automatically create a, an area to go troubleshoot on a, on a collaborative, you know, collab, ops platform. We wanna automatically invite the right people into that room and automatically deliver diagnostics to them and automation to them. So they can troubleshoot faster instead of a human having to take those steps in terms of firefighting and trying to re, trying to pull those coordination steps together. Now we can configure that quickly and have it, you know, happen automatically and it, and it can actually happen without a human having to trigger it. So again, this is about something's broken, we're responding. We need to be as fast as possible. You can't rely on a human anymore. You really need, you know, the, what the earlier automation we talked about was automating off our platform. Incident workflows is automating on the operations cloud. So taking steps to solve the problem when it goes wrong without needing a human being to take those steps, >>When you're in customer conversations, Michael, and you, you talk about these capabilities. What are some of the things that, that you talk to the customers about, about why automation is going to be, I wouldn't even say critical for, or, I mean, business critical table stakes for organizations it's no longer okay. To just default to depend on humans. You know, the, the customers on the other end don't want to, you know, a couple seconds delay is hugely impactful. >>Yeah. We, we call that the abandonment threshold, but that's absolutely right. So we've already talked a lot about why you have, why the, why our businesses and our employees depend on digital. I think we've covered that what's important to understand is what is digital. So contemporary applications and digital services, there, there are tens and hundreds of microservices that are powering these things. And then there's thousands of different dependencies between those services. Um, and so supporting these and understanding these is difficult. So, so being able to interpret are they operating correct correctly? And if not, what do we do about it? It's actually a problem that humans can't calculate. Um, then you throw into change, right? So everybody's now competing with the digital service. So they want to innovate as fast as possible, get new capabilities out, keep that customer excited and happy with your offering. >>And so we need to push change on that complex environment. Very often, it's a pretty hairy mess to try and solve and to do that in real time. So we, we use two arms of an area that, that we call AIOps. One is using machine learning to interpret all of those signals and figure out is what is going on? Is it happening correctly? Is something going wrong? Is, is something looking like it's going wrong. And also to determine how to fix it, if it is going wrong, do we need a person to do this or not? And then that other side is, is what we've talked about today, which is you can't bring a human in to do all the work. So you have to know how to solve the problem. So the combination of is, is what we call AIOps it's it's event intelligence, which is machine learning to understand the situation. And then it's automation to actually go out and react to it and solve the problem. That's that's this branch of our, of our platform. >>Got it. You guys have PagerDuty has 19,000 customers, including 60% of the fortune 100. Is there a customer example that, that jumps to mind to you that really articulates the value of AI ops for example, and what it is at PagerDuty is able to allow its customers to do >>Sure. Um, and, and now a million users on this platform, which is just phenomenal. And so that, that actually helps us design better machine learning, because we have so many people using this platform. Um, you know, there's, there's a great example that was just shown on in our kickoff. So if you haven't seen the product, uh, keynote, you really have to see it. We run what are called, uh, day in the life demos. And in this case, this kind of hit close to home for us, because a lot of us have been sitting in delays in airports around the globe, as we get back to our travel, uh, and, and get back to seeing people face to face. Um, but, but what we showed there is, is, uh, very, very, uh, close to real world example where, um, you know, a, a ticketing, uh, service goes down for a travel agency and it impacts everything from directly their end users, customer satisfaction, but also partner engagements and employee behaviors. >>And whether they can get the right people booked to staff, that flight, et cetera, it really throws logistical chaos on the entire business. And it's all based on digital systems. And in that you can see our, our platform helps them react and manage customers at the customer service layer. It gets the developers and the infrastructure, and it teams reacting to solve the problem instantly. They use automation to solve the problem, and they actually learn some new things in that situation. And they bring that back to the flexible workflows. So it's a, it's basically what I call a virtuous loop as they solve a problem, and they realize they could do it faster, better, quicker, or automate more of it. You're now able to bake that back into the platform so that you're basically getting better and better and better every single time you are called to solve a problem. And so over time, we like to bring our customers up. We what we call the operational maturity model. And, uh, it, in, in, in, at the end of that journey, you should really be focused on critical work for you and for your business. And the rest of it should really be handled by our platform. >>An operational flywheel that is constantly learning is impactful. As you described in that example across an entire enterprise. So many different facets there, last question, Michael, as we're running out of time, here, you, as I mentioned in the very beginning, PagerDuty is coming off amazing momentum from FY 22. What are some of the things that you're seeing, uh, for the year ahead that, that you're excited about or that we can expect? >>Uh, great question. Um, so you just saw us release automation in every area for every user. Um, I think what you're gonna see us do across automation is bring faster and more powerful value out of the box with our automation capability. Some of that will be, for example, finding homogeneous, what we call runbooks or automation calls that you can make shared across all platforms. One of our recent announcements was the ability to host process automation, either in the PagerDuty operations cloud or behind your own firewall. We also have a hosted SAS offering for process automation. And what we're gonna do is enable the very common set of automation capabilities across all of those. So it's a homogeneous environment, no matter how you are hosting or scaling your automation. So that's one, and I think number two is this workflow stuff we touched on very, very much just the tip of the iceberg, uh, leveraging kind of a no code rapid interface to build workflows, to solve the highest ROI problem, but then we're gonna take that technology. We're gonna apply it to every downstream, repetitive service in your environment. So everything from employee onboarding to critical sales processes, or legal contract management, um, you know, anything that is time critical, you're gonna be able to build these rapid workflows around, um, and PagerDuty's gonna help you keep your business, uh, you know, healthy and, and operating around them. And so that's, that's where we're gonna be focused, uh, is for the, for the next 12, uh, months I would say. And, uh, it's gonna be an exciting run. >>It is gonna be exciting run. I better let you get back to work as VP of product and marketing. You got a lot to do Michael >>That's right. Well, I'll get back to it. I appreciate the time though. Thanks for so much for the chat, Lisa, >>Thank you so much for Michael Cook. I'm Lisa Martin. You're watching the cubes on the ground coverage of PagerDuty summit 22.
SUMMARY :
It's great to have you on the program. The, you know, the great rotation or the great resignation is definitely hit hitting, them to try and get them to help you fix something. That's critical to share that work, but I also find it fascinating that you studied that and actually saw direct correlation And so that is, um, you know, I think there's two directions to talk about automation. And so it's not enough to just be able to send work, to be done somewhere else. several of the risks associated with that are customer churn, you know, poor customer experience, The there's a lot of different ways you can leverage automation, Um, and as I mentioned earlier, we can do that before you even have to get a human being at all. then, uh, you know, churning actually from their job because they've been interrupted so many times. resolve incidents, to absorb that shock as you talked about. on digital services, it's all starting to look very similar. So unpack those incident workflows, you talked about the, the catalytic acquisition that And so when those moments happen, you know, we call those major incidents Now we can configure that quickly and have it, you know, happen automatically and it, What are some of the things that, that you talk to the customers about, about why automation is Um, then you throw into change, is what we've talked about today, which is you can't bring a human in to do all the work. Is there a customer example that, that jumps to mind to you that really articulates is, uh, very, very, uh, close to real world example where, um, you know, And in that you can see our, our platform helps them react and manage customers at What are some of the things that you're seeing, uh, for the year ahead that, Um, so you just saw us release automation in every area for I better let you get back to work as VP of product and marketing. Thanks for so much for the chat, Thank you so much for Michael Cook.
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Michael Ferranti, Teleport | Kubecon + Cloudnativecon Europe 2022
>>The cube presents Koon and cloud native con Europe, 2022, brought to you by red hat, the cloud native computing foundation and its ecosystem partners. >>Welcome to Valencia Spain and CubeCon cloud native con Europe, 2022 I'm cube Townsend, along with Paul Gill, senior editor, enterprise architecture at Silicon angle. We are talking to some incredible folks this week, continuing the conversation around enabling developers to do their work. Paul you've said that this conference is about developers. What are you finding key as a theme running throughout the show >>That that developers really need a whole set of special tools. You know, it's not the end user, the end user tools, the end user access controls the authentication it's developers need a need their own to live their in their own environment. They need their own workflow tools, their own collaboration and their own security. And that's where teleport comes in. >>So speaking of teleport, we have Michael fork, chief marking our officer at teleport new world role for you. First, tell me about how long have you been at teleport now >>Going on seven or eight months now, >>Seven or eight months in this fast moving market. I'm I'm going to tell you a painful experience I've had in this new world. We've built applications. We've moved fast audits come in. The auditors have come in and they said, you know what, who authorized this change to the cluster? And we'll go into the change ticket and say, this person authorized the changes and the change ticket. And then they'll ask for trace back. Okay. Show me the change. What do it mean? Show you the changes. It just happened. >>Yeah. Check, check GitHub. >>Yeah, check GI, get, see, we, we, we, we said we were gonna make the changes, the change happen. That's not enough. What are CU, how are you helping customers solve this access control and audit problem? >>Yeah, that's a great question. There're kind of, there're kind of two, two sides to the puzzle. And actually I think that the intro hits it. Well, you you've talked about kind of developer experience needing needing tools to more efficiently do the job as a practitioner. And you're coming at it from kind of a security and compliance angle. And there's a tension between both of those teams. It's like, you know, there's, there's a tension between dev and ops before we created DevOps. There's also a tension between kind of security teams and developers. So we've created dev SecOps. What that means is you need an easy way for developers to get access, access to the resources they needed through their jobs. That's, you know, Linux hosts and databases and Kubernetes clusters and, you know, monitoring dashboards and managing all of those credentials is quite cumbersome. If I need to access a dozen systems, then you know, I'm using SSH keys to access this. >>I have admin credentials for my database. I I'm going through a VPN to access an internal dashboard, teleport, consolidates, all of that access into a single login via your identity provider, Okta active directory, but then on the security and compliance side, we make it really easy for that compliance officer. When they say, show me that change, we have all of the audit logs. That's that show exactly what changes Keith made when he logged into, into that system. And in fact, one of the booths behind here is talking about E B P F a modern way to get that kind of kernel level grade granularity. We build all of that observability into teleport to make the security and compliance teams happy. And the engineering teams a lot more productive. >>Where do the, the access control tools like Okta, you mentioned fall short. I mean, why, why is there a need for your level of, of control at the control plane? >>Yeah. When you, when you start to talk about authorization, authentication, audit at the infrastructure level, each of these technologies has its own way of managing what kind of in, in the jargon often and Ze, right? Authentication authorization. So you have SSH for, for Linux. Kubernetes has its own way of doing authorization. All of the database providers have their own way and it's quite complicated, right? It's, it's much different. So, you know, if I'm gonna access office 365 or I'm gonna a access Salesforce, right. I'm really talking about the HTTP protocol. It's relatively trivial to implement single sign on for web-based applications. But when we start talking about things that are happening at the Linux kernel level, or with Kubernetes, it's quite complicated to build those integrations. And that's where teleport extends what you have with your IDP. So for instance, Okta, lots of our customers use Okta as their identity provider, but then teleport takes those roles and applies them and enforces them at the actual infrastructure level. >>So if I'm a lay developer, I'm looking at this thinking, you know, I, I have service mesh, I've implemented link D SEO or something to that level. And I also have Ansible and Ansible has security, etcetera. What, what role, or how does that integrate to all together from a big picture perspective? >>Yeah. So >>What, one of the, kind of the meta themes at teleport is we, we like to, we like to say that we are fighting complexity cuz as we build new technologies, we tend to run the new tech on top of the old tech. Whereas for instance, when you buy a new car, you typically don't, you know, hook the old car to the back and then pull it around with you. Right? We, we replace old technology with new technology, but in infrastructure that doesn't happen as often. And so you end up with kind of layers of complexity with one protocol sitting on top of another protocol on top of another protocol. And what teleport does is for the access control plane, we, we kind of replace the legacy ways of doing authentication authorization and audit with a new modern experience. But we allow you to continue to use the existing tools. >>So we don't replace, for instance, you know, your configuration management system, you can keep using Ansible or, or salt or Jenkins, but teleport now is gonna give those, those scripts or those pipelines in identity that you can define. What, what should Ansible be able to do? Right? If, cuz people are worried about supply chain attacks, if a, if a vulnerable dependency gets introduced into your supply chain pipeline and your kind of Ansible playbook goes crazy and starts deploying that vulnerability everywhere, that's probably something you wanna limit with teleport. You can limit that with an identity, but you can still use the tools that you're, that you're used to. >>So how do I guarantee something like an ex-employee doesn't come in and, and initiate Ansible script that was sitting in the background just waiting to happen until, you know, they left. >>Yeah. Great question. It's there's kind of the, the, the great resignation that's happening. We did a survey where actually we asked the question kind of, you know, can you guarantee that X employees can no longer access your infrastructure? And shockingly like 89% of companies could not guarantee that it's like, wow, that's like that should, that should be a headline somewhere. And we actually just learned that there are on the dark web, there are people that are targeting current employees of Netflix and Uber and trying to buy credentials of those employees to the infrastructure. So it's a big problem with teleport. We solve this in a really easy, transparent way for developers. Everything that we do is based on short lift certificates. So unlike a SSH key, which exists until you decommission it, shortlist certificates by, by default expire. And if you don't reissue them based on a new login based on the identity, then, then you can't do anything. So even a stolen credential kind of the it's value decreases dramatically over time. >>So that statistic or four out of five companies can't guarantee X employees can't access infrastructure. Why is simply removing the employee from the, you know, from the L app or directory decommissioning their login credentials. Why is that not sufficient? >>Well, it, it depends on if everything is integrated into your identity provider and because of the complexities of accessing infrastructure, we know that developers are creative people. And by, by kind of by definition, they're able to create systems to make their lives easier. So one thing that we see developers doing is kind of copying an SSH key to a local notepad on, on their computer. So they essentially can take that credential out of a vault. They can put it somewhere that's easier for them to access. And if you're not rotating that credential, then I can also, you know, copy it to a, to a personal device as well. Same thing for shared admin credentials. So the, the, the issue is that those credentials are not completely managed in a unified way that enables the developer to not go around the system in order to make their lives easier. >>But rather to actually use the system, there's a, there's a market called privilege access management that a lot of enterprises are using to kind of manage credentials for their developers, but it's notoriously disruptive to developer workflows. And so developers kind of go around the system in order to make their jobs easier. What teleport does is we obviate the need to go around the system, cuz the simplest thing is just to come in in the morning, log in one time to my identity provider. And now I have access to all of my servers, all of my databases, all of my Kubernetes clusters with a short lift certificate, that's completely transparent. And does >>This apply to, to your, both your local and your cloud accounts? >>Yes. Yes, exactly. >>So as a security company, what's driving the increase in security breaches. Is it the lack of developer hygiene? Is it this ex-employee great resignation bill. Is it external intruders? What's driving security breaches today. >>Yes. >>It's you know, it's, it's all of those things. I think if I had to put, give you a one word answer, I would say complexity. The systems that we are building are just massively complex, right? Look at how many vendors there are at this show in order to make Kubernetes easy to use, to do what its promises. It's just, we're building very complex systems. When you build complex systems, there's a lot of back doors, we call it kind of a tax surface. And that's why for every new thing that we introduce, we also need to think about how do we remove old layers of the stack so that we can simplify so that we can consolidate and take advantage of the power of something like Kubernetes without introducing security vulnerabilities. >>One of the problems or challenges with security solutions is, you know, you there's this complexity versus flexibility knob that you, you need to be careful of. What's the deployment experience in integration experience for deploying teleport. >>Yeah, it's it, we built it to be cloud native to feel like any other kind of cloud native or Kubernetes like solution. So you basically, you deploy it using helm chart, you deploy it using containers and we take care of all of the auto configuration and auto update. So that it's just, it's, it's part of your stack and you manage it using the same automation that you use to manage everything else. That's a, that's a big kind of installation and developer experience. Part of it. If it's complex to use, then not only are developers not gonna use it. Operations teams are not gonna want to have to deal with it. And then you're left with doing things the old way, which is very unsatisfactory for everybody. >>How does Kubernetes change the security equation? Are there vulnerabilities? It introduces to the, to the stack that maybe companies aren't aware of >>Almost by definition. Yes. Kind of any new technology is gonna introduce new security vulnerabilities. That's the that's that is the result of the complexity, which is, there are things that you just don't know when you introduce new components. I think kind of all of the supply chain vulnerabilities are our way of looking at that, which is we have, you know, Kubernetes is itself built on a lot of dependencies. Those dependencies themselves could have security vulnerabilities. You might have a package that's maintained by one kind of hobbyist developer, but that's actually deployed across hundreds of thousands of applications across, across the internet. So again, it's about one understanding that that complexity exists and then saying, is there a way that we can kind of layer on a solution that provides a common layer to let us kind of avoid that complexity and say, okay, every critical action needs to be authorized with an identity that way if it's automated or if it's human, I have that level of assurance that a hacked Ansible pipeline is not going to be able to introduce vulnerabilities across my entire infrastructure. >>So one of the challenges for CIOs and CTOs, it's the lack of developer resources and another resulting pain point that compounds that issue is rework due to security audits is teleport a source of truth that when a auditor comes in to audit a, a, a, a C I C D pipeline that the developer or, or operations team can just say, Hey, here's, self-service get what you need. And come back to us with any questions or is there a second set of tools we have to use to get that audit and compliance reporting? >>Yeah, it's teleport can be that single source of truth. We can also integrate with your other systems so you can export all of the, what we call access logs. So every, every behavior that took place, every query that was run on a database, every, you know, curl command that was run on a Lennox, host, teleport is creating a log of that. And so you can go in and you can filter and you can view those, those actions within teleport. But we also integrate with other systems that, that people are using, you have its Splunk or Datadog or whatever other tool chain it's really important that we integrate, but you can also use teleport as that single source. So >>You can work with the observability suites that are now being >>Installed. Yeah, there, the, the wonderful thing about kind of an ecosystem like Kubernetes is there's a lot of standardization. You can pick your preferred tool, but under the hood, the protocols for taking a log and putting it in another system are standardized. And so we can integrate with any of the tools that developers are already using. >>So how big is teleport when I'm thinking about a, from a couple of things big as in what's the footprint and then from a developer operations team overhead, is this kind of a set and forget it, how much care feed and maintenance does it >>Need? So it's very lightweight. We basically have kind of two components. There's the, the access proxy that sits in front of your infrastructure. And that's what enables us to, you know, regardless of the complexity that sits across your multi data center footprint, your traditional applications, running on windows, your, your, your modern applications running on, you know, Linux and Kubernetes, we provide seamless access to all of that. And then there's an agent that runs on all of your hosts. And this is the part that can be deployed using yo helm or any other kind of cloud native deployment methodology that enables us to do the, the granular application level audit. For instance, what queries are actually being run on CockroachDB or on, on Postgres, you know, what, what CIS calls are running on Linnux kernel, very lightweight automation can be used to install, manage, upgrade all of it. And so from an operations perspective, kind of bringing in teleport shouldn't be any more complicated than running any application on a container. That's, that's the design goal and what we built for our customers. >>If I'm in a hybrid environment, I'm transitioning, I'm making the migration to teleport. Is this a team? Is this a solution that sits only on the Kubernetes cloud native side? Or is this something that I can trans transition to initially, and then migrate all of my applications to, as I transition to cloud native? >>Yeah. We, there are kind of, no, there are no cloud native dependencies for teleport. Meaning if you are, you're a hundred percent windows shop, then we support for instance, RDP. That's the way in which windows handles room access. If you have some applications that are running on Linux, we can support that as well. If you've got kind of the, you know, the complete opposite in the spectrum, you're doing everything, cloud native containers, Kubernetes, everything. We also support that. >>Well, Michael, I really appreciate you stopping by and sharing the teleport story. Security is becoming an obvious pain point for cloud native and container management. And teleport has a really good story around ensuring compliance and security from Licia Spain. I'm Keith towns, along with Paul Gillon and you're watching the cue, the, the leader, not the, the leader two, the high take tech coverage.
SUMMARY :
The cube presents Koon and cloud native con Europe, 2022, brought to you by red hat, What are you finding key it's developers need a need their own to live their in their own environment. how long have you been at teleport now I'm going to tell you a painful experience I've had in this new world. What are CU, how are you helping customers solve this If I need to access a dozen systems, then you know, I'm using SSH keys to access And in fact, one of the booths behind here is talking about E B P F a modern way you mentioned fall short. And that's where teleport extends what you have with your IDP. you know, I, I have service mesh, I've implemented link D SEO or And so you end up with kind of layers of complexity with one protocol So we don't replace, for instance, you know, your configuration management system, waiting to happen until, you know, they left. a new login based on the identity, then, then you can't do anything. Why is simply removing the employee from the, you know, from the L app or directory decommissioning their you know, copy it to a, to a personal device as well. And so developers kind of go around the system in order to make their jobs easier. Is it the lack of developer hygiene? I think if I had to put, give you a one word answer, One of the problems or challenges with security solutions is, you know, So you basically, you deploy it using helm chart, you deploy it using which is we have, you know, Kubernetes is itself built on a lot of dependencies. the developer or, or operations team can just say, Hey, here's, self-service get what you need. But we also integrate with other systems that, that people are using, you have its Splunk or Datadog or whatever And so we can integrate with any of the tools that developers to, you know, regardless of the complexity that sits across your multi data center footprint, Or is this something that I can trans transition to initially, and then migrate all of my applications the, you know, the complete opposite in the spectrum, you're doing everything, cloud native containers, Kubernetes, Well, Michael, I really appreciate you stopping by and sharing the teleport story.
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Michael Cade, Veeam | VeeamON 2022
(calm music) >> Hi everybody. We're here at VeeamON 2022. This is day two of the CUBE's continuous coverage. I'm Dave Vellante. My co-host is Dave Nicholson. A ton of energy. The keynotes, day two keynotes are all about products at Veeam. Veeam, the color of green, same color as money. And so, and it flows in this ecosystem. I'll tell you right now, Michael Cade is here. He's the senior technologist for product strategy at Veeam. Michael, fresh off the keynotes. >> Yeah, yeah. >> Welcome. Danny Allen's keynote was fantastic. I mean, that story he told blew me away. I can't wait to have him back. Stay tuned for that one. But we're going to talk about protecting containers, Kasten. You guys got announcements of Kasten by Veeam, you call it K10 version five, I think? >> Yeah. So just rolled into 5.0 release this week. Now, it's a bit different to what we see from a VBR release cycle kind of thing, cause we're constantly working on a two week sprint cycle. So as much as 5.0's been launched and announced, we're going to see that trickling out over the next couple of months until we get round to Cube (indistinct) and we do all of this again, right? >> So let's back up. I first bumped into Kasten, gosh, it was several years ago at VeeamON. Like, wow this is a really interesting company. I had deep conversations with them. They had a sheer, sheer cat grin, like something was going on and okay finally you acquire them, but go back a little bit of history. Like why the need for this? Containers used to be ephemeral. You know, you didn't have to persist them. That changed, but you guys are way ahead of that trend. Talk a little bit more about the history there and then we'll get into current day. >> Yeah, I think the need for stateful workloads within Kubernetes is absolutely grown. I think we just saw 1.24 of Kubernetes get released last week or a couple of weeks ago now. And really the focus there, you can see, at least three of the big ticket items in that release are focused around storage and data. So it just encourages that the community is wanting to put these data services within that. But it's also common, right? It's great to think about a stateless... If you've got stateless application but even a web server's got some state, right? There's always going to be some data associated to an application. And if there isn't then like, great but that doesn't really work- >> You're right. Where'd they click, where'd they go? I mean little things like that, right? >> Yeah. Yeah, exactly. So one of the things that we are seeing from that is like obviously the requirement to back up and put in a lot of data services in there, and taking full like exposure of the Kubernetes ecosystem, HA, and very tiny containers versus these large like virtual machines that we've always had the story at Veeam around the portability and being able to move them left, right, here, there, and everywhere. But from a K10 point of view, the ability to not only protect them, but also move those applications or move that data wherever they need to be. >> Okay. So, and Kubernetes of course has evolved. I mean the early days of Kubernetes, they kept it simple, kind of like Veeam actually. Right? >> Yeah. >> And then, you know, even though Mesosphere and even Docker Swarm, they were trying to do more sophisticated cluster management. Kubernetes has now got projects getting much more complicated. So more complicated workloads mean more data, more critical data means more protection. Okay, so you acquire Kasten, we know that's a small part of your business today but it's going to be growing. We know this cause everybody's developing applications. So what's different about protecting containers? Danny talks about modern data protection. Okay, when I first heard that, I'm like, eh, nice tagline, but then he peel the onion. He explains how in virtualization, you went from agents to backing up of VMware instance, a virtual instance. What's different about containers? What constitutes modern data protection for containers? >> Yeah, so I think the story that Danny tells as well, is so when we had our physical agents and virtualization came along and a lot of... And this is really where Veeam was born, right, we went into the virtualization API, the VMware API, and we started leveraging that to be more storage efficient. The admin overhead around those agents weren't there then, we could just back up using the API. Whereas obviously a lot of our competition would use agents still and put that resource overhead on top of that. So that's where Veeam initially got the kickstart in that world. I think it's very similar to when it comes to Kubernetes because K10 is deployed within the Kubernetes cluster and it leverages the Kubernetes API to pull out that data in a more efficient way. You could use image based backups or traditional NAS based backups to protect some of the data, and backup's kind of the... It's only one of the ticks in the boxes, right? You have to be able to restore and know what that data is. >> But wait, your competitors aren't as fat, dumb and happy today as they were back then, right? So it can't... They use the same APIs and- >> Yeah. >> So what makes you guys different? >> So I think that's testament to the Kubernetes and the community behind that and things like the CSI driver, which enables the storage vendors to take that CSI abstraction layer and then integrate their storage components, their snapshot technologies, and other efficiency models in there, and be able to leverage that as part of a universal data protection API. So really that's one tick in the box and you're absolutely right, there's open source tools that can do exactly what we're doing to a degree on that backup and recovery. Where it gets really interesting is the mobility of data and how we're protecting that. Because as much as stateful workloads are seen within the Kubernetes environments now, they're also seen outside. So things like Amazon RDS, but the front end lives in Kubernetes going to that stateless point. But being able to protect the whole application and being very application aware means that we can capture everything and restore wherever we want that to go as well. Like, so the demo that I just did was actually a Postgres database in AWS, and us being able to clone or migrate that out into an EKS cluster as a staple set. So again, we're not leveraging RDS at that point, but it gives us the freedom of movement of that data. >> Yeah, I want to talk about that, what you actually demoed. One of the interesting things, we were talking earlier, I didn't see any CLI when you were going through the integration of K10 V5 and V12. >> Yeah. >> That was very interesting, but I'm more skeptical of this concept, of the single pane of glass and how useful that is. Who is this integration targeting? Are you targeting the sort of traditional Veeam user who is now adding as a responsibility, the management of protecting these Kubernetes environments? Or are you at the same time targeting the current owners of those environments? Cause I know you talk about shift left and- >> Yeah. >> You know, nobody needs Kubernetes if you only have one container and one thing you're doing. So at some point it's all about automation, it's about blueprints, it's about getting those things in early. So you get up, you talk about this integration, who cares about that kind of integration? >> Yeah, so I think it's a bit of both, right? So we're definitely focused around the DevOps focused engineer. Let's just call it that. And under an umbrella, the cloud engineer that's looking after Kubernetes, from an application delivery perspective. But I think more and more as we get further up the mountain, CIS admin, obviously who we speak to the tech decision makers, the solutions architects systems engineers, they're going to inherit and be that platform operator around the Kubernetes clusters. And they're probably going to land with the requirement around data management as well. So the specific VBR centralized management is very much for the backup admin, the infrastructure admin or the cloud based engineer that's looking after the Kubernetes cluster and the data within that. Still we speak to app developers who are conscious of what their database looks like, because that's an external data service. And the biggest question that we have or the biggest conversation we have with them is that the source code, the GitHub or the source repository, that's fine, that will get your... That'll get some of the way back up and running, but when it comes to a Postgres database or some sort of data service, oh, that's out of the CI/CD pipeline. So it's whether they're interested in that or whether that gets farmed out into another pre-operations, the traditional operations team. >> So I want to unpack your press release a little bit. It's full of all the acronyms, so maybe you can help us- >> Sure. >> Cipher. You got security everywhere enhance platform hardening, including KMS. That's key- >> Yeah, key management service, yeah. >> System, okay. With AWS, KMS and HashiCorp vault. Awesome, love to see HashiCorp company. >> Yeah. >> RBAC objects in UI dashboards, ransomware attacks, AWS S3. So anyway, security everywhere. What do you mean by that? >> So I think traditionally at Veeam, and continue that, right? From a security perspective, if you think about the failure scenario and ransomware's, the hot topic, right, when it comes to security, but we can think about security as, if we think about that as the bang, right, the bang is something bad's happen, fire, flood, blood, type stuff. And we tend to be that right hand side of that, we tend to be the remediation. We're definitely the one, the last line of defense to get stuff back when something really bad happens. And I think what we've done from a K10 point of view, is not only enhance that, so with the likes of being able to... We're not going to reinvent the wheel, let's use the services that HashiCorp have done from a HashiCorp vault point of view and integrate from a key management system. But then also things like S3 or ransomware prevention. So I want to know if something bad's happened and Kasten actually did something more generic from a Veeam ONE perspective, but one of the pieces that we've seen since we've then started to send our backups to an immutable object storage, is let's be more of that left as well and start looking at the preventative tasks that we can help with. Now, we're not going to be a security company, but you heard all the way through Danny's like keynote, and probably when he is been on here, is that it's always, we're always mindful of that security focus. >> On that point, what was being looked for? A spike in CPU utilization that would be associated with encryption? >> Yeah, exactly that. >> Is that what was being looked- >> That could be... Yeah, exactly that. So that could be from a virtual machine point of view but from a K10, and it specifically is that we're going to look at the S3 bucket or the object storage, we're going to see if there's a rate of change that's out of the normal. It's an abnormal rate. And then with that, we can say, okay, that doesn't look right, alert us through observability tools, again, around the cloud native ecosystem, Prometheus Grafana. And then we're going to get insight into that before the bang happens, hopefully before the bang. >> So that's an interesting when we talk about adjacencies and moving into this area of security- >> We're talking to Zeus about that too. >> Exactly. That's that sort of creep where you can actually add value. It's interesting. >> So, okay. So we talked about shift left, get that, and then expanded ecosystem, industry leading technologies. By the way, one of them is the Red Hat Marketplace. And I think, I heard Anton's... Anton was amazing. He is the head of product management at Veeam. Is been to every VeeamON. He's got family in Ukraine. He's based in Switzerland. >> Yeah. >> But he chose not to come here because he's obviously supporting, you know, the carnage that's going on in Ukraine. But anyway, I think he said the Red Hat team is actually in Ukraine developing, you know, while the bombs are dropping. That's amazing. But anyway, back to our interview here, expanded ecosystem, Red Hat, SUSE with Rancher, they've got some momentum. vSphere with Tanzu, they're in the game. Talk about that ecosystem and its importance. >> Yeah, and I think, and it goes back to your point around the CLI, right? Is that it feels like the next stage of Kubernetes is going to be very much focused towards the operator or the operations team. The CIS admin of today is going to have to look after that. And at the moment it's all very command line, it's all CLI driven. And I think the marketplace is OpenShift, being our biggest foothold around our customer base, is definitely around OpenShift. But things like, obviously we are a longstanding alliance partner with VMware as well. So their Tanzu operations actually there's support for TKGS, so vSphere Tanzu grid services is another part of the big release of 5.0. But all three of those and the common marketplace gives us a UI, gives us a way of being able to see and visualize that rather than having to go and hunt down the commands and get our information through some- >> Oh, some people are going to be unhappy about that. >> Yeah. >> But I contend the human eye has evolved to see in color for a very good reason. So I want to see things in red, yellow, and green at times. >> There you go, yeah. >> So when we hear a company like Veeam talk about, look we have no platform agenda, we don't care which cloud it's in. We don't care if it's on-prem or Google Azure, AWS. We had Wasabi on, we have... Great, they got an S3 compatible, you know, target, and others as well. When we hear them, companies like you, talk about that consistent experience, single pane of glass that you're skeptical of, maybe cause it's technically challenging, one of the things, we call it super cloud, right, that's come up. Danny and I were riffing on that the other day and we'll do that more this afternoon. But it brings up something that we were talking about with Zeus, Dave, which is the edge, right? And it seems like Kubernetes, and we think about OpenShift. >> Yeah. >> We were there last week at Red Hat Summit. It's like 50% of the conversation, if not more, was the edge. Right, and really true edge, worst cases, use cases. Two weeks ago we were at Dell Tech, there was a lot of edge talk, but it was retail stores, like Lowe's. Okay, that's kind of near edge, but the far edge, we're talking space, right? So seems like Kubernetes fits there and OpenShift, you know, particularly, as well as some of the others that we mentioned. What about edge? How much of what you're doing with container data protection do you see as informing you about the edge opportunity? Are you seeing any patterns there? Nobody's really talking about it in data protection yet. >> So yeah, large scale numbers of these very small clusters that are out there on farms or in wind turbines, and that is definitely something that is being spoken about. There's not much mention actually in this 5.0 release because we actually support things like K3s,(indistinct), that all came in 4.5, but I think, to your first point as well, David, is that, look, we don't really care what that Kubernetes distribution is. So you've got K3s lightweight Kubernetes distribution, we support it, because it uses the same native Kubernetes APIs, and we get deployed inside of that. I think where we've got these large scale and large numbers of edge deployments of Kubernetes and that you require potentially some data management down there, and they might want to send everything into a centralized location or a more centralized location than a farm shed out in the country. I think we're going to see a big number of that. But then we also have our multi cluster dashboard that gives us the ability to centralize all of the control plane. So we don't have to go into each individual K10 deployment to manage those policies. We can have one big centralized management multi cluster dashboard, and we can set global policies there. So if you're running a database and maybe it's the same one across all of your different edge locations, where you could just set one policy to say I want to protect that data on an hourly basis, a daily basis, whatever that needs to be, rather than having to go into each individual one. >> And then send it back to that central repository. So that's the model that you see, you don't see the opportunity, at least at this point in time, of actually persisting it at the edge? >> So I think it depends. I think we see both, but again, that's the footprint. And maybe like you mentioned about up in space having a Kubernetes cluster up there. You don't really want to be sending up a NAS device or a storage device, right, to have to sit alongside it. So it's probably, but then equally, what's the art of the possible to get that back down to our planet, like as part of a consistent copy of data? >> Or even a farm or other remote locations. The question is, I mean, EVs, you know, we believe there's going to be tons of data, we just don't.. You think about Tesla as a use case, they don't persist a ton of their data. Maybe if a deer runs across, you know, the front of the car, oh, persist that, send that back to the cloud. >> I don't want anyone knowing my Tesla data. I'll tell you that right now. (all laughing) >> Well, there you go, that one too. All right, well, that's future discussion, we're still trying to squint through those patterns. I got so many questions for you, Michael, but we got to go. Thanks so much for coming to theCUBE. >> Always. >> Great job on the keynote today and good luck. >> Thank you. Thanks for having me. >> All right, keep it right there. We got a ton of product talk today. As I said, Danny Allan's coming back, we got the ecosystem coming, a bunch of the cloud providers. We have, well, iland was up on stage. They were just recently acquired by 11:11 Systems. They were an example today of a cloud service provider. We're going to unpack it all here on theCUBE at VeeamON 2022 from Las Vegas at the Aria. Keep it right there. (calm music)
SUMMARY :
Veeam, the color of green, I mean, that story he told blew me away. and we do all of this again, right? about the history there So it just encourages that the community I mean little things like that, right? So one of the things that I mean the early days of Kubernetes, but it's going to be growing. and it leverages the Kubernetes API So it can't... and be able to leverage that One of the interesting things, of the single pane of glass So you get up, you talk And the biggest question that we have It's full of all the acronyms, You got security everywhere With AWS, KMS and HashiCorp vault. So anyway, security everywhere. and ransomware's, the hot topic, right, or the object storage, That's that sort of creep where He is the head of product said the Red Hat team and the common marketplace gives us a UI, to be unhappy about that. But I contend the human eye on that the other day It's like 50% of the and maybe it's the same one So that's the model that you see, but again, that's the footprint. that back to the cloud. I'll tell you that right now. Thanks so much for coming to theCUBE. on the keynote today and good luck. Thanks for having me. a bunch of the cloud providers.
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Michael Sotnick, Pure Storage | VeeamON 2022
>>We're back with the Cube's coverage of Von 2022 from the aria in Las Vegas, we're talking pure data protection and nobody better to talk you about that than pure storage. You can't miss these guys when they're around because the orange crush is here. Dave ante for Dave Nicholson, Michael Sonic is here. He is the vice president of global alliances at pure storage. Michael. Good to see you again. Thanks for the little golf. Appreciate joy Lee. Yeah, appreciate that. Hopefully you get out there my back and, uh, be seen. So how you doing, man? I'm doing face to face. >>It's wonderful to be face to face with the cube. It's, uh, always a pleasure to have the opportunity to spend some time with you. Good to meet you. Good to meet. You have the opportunity to get, spend some time together. You guys, um, it's just great being at a show my first one back. And so I'm, uh, you know, just feeling the energy from the room and, uh, just great to come in here and see the cube all lit >>Up. Yeah. Accelerate 2019 in Austin was an awesome event. And, and one of the last ones that we did before, you know, the pandemic for all of us, um, we did some obviously support for, for virtual. You guys are having another show finally face to face in June. So look forward to that. Got it. >>20 days, 21 days, >>We'll see you there. Right. So tell us about what's going on with Veeam. Give us the update. Yeah, >>Look, we're thrilled to be here as a sponsor for Veeam and for Veeam on, uh, this is a longstanding partnership, you know, us, right. So found in 2009 start shipping product in 2012, um, really disrupted the block storage space with an all flash solution. Yeah. And you know, it's, it's a success story in terms of company going from single product to multi-product to portfolio, to solution. And along that way, the data protection use case and workload has really come into the, you know, kind of center focus for us first with flash blade in the market, which is our unified fast file and object solution. And more recently with flash array C, which is our capacity optimized flash array for block storage, which is a great relationship with Veeam and an area where we've done some, um, significant, you know, joint engineering and the FAC, which is what we refer to it as. >>And the Veeam selling motion is extremely strong. Um, and you know, it's, it's solving a real problem and that is, you know, customers are increasingly being faced with these, um, tighter and tighter SLAs to ensure the availability of their data is there. And then there's also, you know, the, the security element. And I think a term that VES using here was cyber resiliency, which I like, right. I mean, you know, the, um, safe mode integration, which is our solution for IM mutability and, and for, um, anti ransomware or, or one step to take, to, to safeguard yourself in a, against a ransomware event. Um, you know, that those are great complimentary parts of us. And indeed, >>You know, Michael, I, I, I want to ask you about your shared vision with, with Veeam. I remember I was talking to cause on the cube. Um, it might have been a 2019. I can't remember. Might have been the year before that. No, I >>Think shorts or pants. >>Sorry. >>Was he in shorts or pants? He was in pants. >>Ah, okay. So I was pushing him on, well, why don't you do it this way? Why don't you do that? Why don't you do tiering all this stuff? And it just always came back to simplicity. He said, we optimize for simplicity over all this complexity and you know, we'll get the, the function through the ecosystem partnership. So is that the shared vision with Veeam? I mean, that, it's kind of, it's just work. It just works is their mantra. But, but talk about that shared vision as particularly as it relates to data protection and cyber resiliency. >>Yeah. Thanks so much for, for recalling that Dave, cuz it, it, we hear it constantly. It's it's in the, now that we're coming back to the office, it's in the hallways, it's out in front of conference rooms, you know, the, the elegance and, and the, and the, um, value and simplicity is everywhere inside of pure. Um, I would say it's part of our shared vision. I think it's customer centricity is at the core of what Veeam and pure, you know, has really fused us together. We're both global, you know, their history is European based and grew up out of there and then have succeeded in north America. Ours is absolutely north America based first on the west coast, then across the country. And then finally into Europe, more recently globally and, and, and a lot of growth internationally, including APJ. So it's customer centricity, it's global, it's the way we go to the customer. So a partner centric go to market motion is live and well in both organizations, uh, solution providers, MSPs, GSIs, you know, range of different ways to get to that customer. Um, and without a doubt, the customer experience is, is part of the, is part of the piece. And, and that's where our simplicity is, um, front and center. And, and I know vem is the same >>Dig, dig it into it. Go ahead. >>Yeah. Yeah, no. So, so out in the real world, are the conversations still about flash for backup and recovery convincing people that that makes sense or, or have we moved on to where now it's the pure flash value proposition BEC because people accept that flash makes sense. Where, where are we in the real world? >>Yeah, I, I think it's, it's different in different industries, different use cases, different workloads, different environments, and it's, um, part of a bigger story. But I think what, what is happening now is, um, we were before the inevitability of flash as the data center, primary storage solution, but now, like, I don't think anyone would debate that. Right. And, and I think now in data protection flash as a component to a robust, secure data protection, both as a target for backup and as a source of recovery is an inevitability to be part of that conversation. Flash is >>There, you guys like to be first at a lot of things, you know, gives you bragging rights, but it also gives you market momentum. Again, I'll pull it. My, my bag of pure memories. I remember meeting Scott Deason, who was the first CEO of, of pure, it's only been two to my knowledge, right. Scott was first Charlie G Carlo now, um, in, in, it was early days, it was 2009, like in an Oracle open world or something. And he was telling me about this startup that he's doing. And, and one of the things that struck me is the vision around the API economy, which was new at the time. It was like, well, okay, what's that? And that's really, what's, what's happened here. It's part of simplicity. It's part about ecosystem. We were talking about products versus platforms. You can't really have a platform unless you have an ecosystem. So where are we at today? How does that relate to your partnership with, with Veeam? Yeah. >>It, it's such a great recall on your part, you know, cause I think, um, we are a storage company. We do provide a raise in the wild, you know, over 10,000 customer, tens of thousands of arrays now. And you know, but at the core, it's the software that matters and, and that's really what drives the user experience. And we're proud to be, you know, the development partner on the universal storage API, the us API for Veeam, that is a essential ingredient to success for the joint pure and vem customer experience. It gives them that single pane of glass, that administrative view, where they're able to get the information they need on what's happening within their environment and be able to take corrective action. And, you know, we're very proud of all the tools that we provide our storage customers, but in a da in a data protection use case and workload, they want to put, you know, they want to go right to Veeam and, and have that be the source of truth. And that's where that API is so important. >>What, what's the story to customers, Michael, in terms of particularly cyber resilience, you've got obviously got a TCO play, simple equals lower cost. Um, you got really much tighter service level agreements and requirements now, um, the security, the storage and data protection and security space are kind of coming together. So what's the narrative for customers. Give me the pitch. Yeah, >>Look, I think, I think every customer today has an obligation to include security as a must have within their solution anywhere in the data center. And for us, it's, you know, simply put the combination of Veeam for data protection, with pure for FlashRay C or flash blade with safe mode, you know, which provides that imutability provides that customer with a safeguarded copy against bad actors externally to their organization, or was jointly developed with a customer to prevent the risk of bad actors inside of the organization. Um, city of new Orleans is one of the customer references that's up on, you know, the pure storage website, just a, a great, um, you know, story in terms of the city's ability to defend against ransomware attack, continue, you know, with continuity of essential services, police, ambulances, fire departments, um, all on the combination of pure and deem. And so, you know, a good, you know, example to pull that thread all the way through in terms of what the value proposition is. And then what's the experience for the customer when they are find themselves on the other side of that event. >>What's the nature of the partnership, um, with, with Veeam, obviously there's a go to market, um, are there, you know, solutions that you guys are doing together, engineering work that you're doing together? Can you explain that? Yeah, >>You bet. I mean, you know, these are two of, uh, I think high profile adjacencies in the data center, you've got your primary storage and then secondary tertiary, and you've got your data protection use case and workload. Um, with Veeam, we've got dedicated engineering to the Veeam partnership on the pure side, as a development partner for the us API, um, you know, is a, is a key piece we're integrated into what the support experience is like for the customer. And really trying, starting to challenge ourselves now with some of the leadership changes that beam's taken on and the opportunity to sit down and, and spend some time, you know, with the non and, and John, and really say, Hey, like we're at the core here, we've got an opportunity. Let's, let's open up some strategic doors and see what could be next. >>Well, Veeam Ising, there's no question it's kind of early Veeam was the wild west that's right. Course big parties are still, you know, the reputational, but, but as you think about these joint engineering and joint go to market and you talk to, to joint customers, where do you see sort of the future? I mean, I, I, you know, the ransomware stuff, obviously the pandemic was impossible to predict. I, I shouldn't say that a lot of people did predict it, but now that we see it, but now that you have some visibility on these permanent changes that are affecting CSO, buying strategies, data protection, storage, buying strategies, how do you see the future of this relationship? >>Yeah, look, I think, I think the, um, at the core we do what we do and we're focused on continuing to innovate and do it with excellence in everything that we do. Um, we measure ourselves rigorously against a net promoter score. It's a certified net promoter score. We're at 85.2 top 1% of all B2B. So >>Head of V even >>At the core, >>Barely at the >>Core it's, it's about that customer experience and customer satisfaction. Um, and, and so that's a, maybe a, a different way of saying we trust that our partners do what they do with excellence. And in the case of Veeam, you know, partnering around the data protection, use case and workload, looking at how that's evolving into holistic data management and hybrid cloud environment. Um, we see rich opportunity for us to continue the partnerships, strengthen it, learn and listen from our customers and our partners. And, uh, and maybe challenge ourselves to, to do some things a little differently uniquely along the way I talked >>To them. Oh, good. >>Yeah, no, yeah. You, you mentioned, uh, you mentioned something at the outset that lends a lot of cred, credibility to the pure story anywhere you seek to play. Um, you mentioned that he, uh, you know, founded in 2009 product shipping in 2012. Um, I remember that Dave's not old enough to remember that period of time <laugh>, but, uh, if you remember, um, violent memory was the king, they, they were, they were the ones to be. Yep. And you guys were quietly toiling in a bit of obscurity and people were asking, well, come on, come on, come on, come on, give us something, but you didn't until you were ready. So I've seen that methodical approach in every, in every step of the way as you've transformed from being a product into solution focus and partnership focus. Um, so what does that look like? Moving forward? You, you mentioned kind of getting ahead of the game in terms of all backups and recovery, uh, volumes being on flash. What does that addressable market look like to you guys in the future? How, how are you looking at that? Yeah. Is this just the beginning of a new thing that's gonna develop over time? >>Yeah, I think, I think it's a, is a great question. It's an insightful question. It's also a great way for me to plug accelerate in, in 20, you know, 20 days or so. Um, it's a great backdrop for pure to make some announcements in terms of what's next and, and, you know, and when we're ready to make them, you know, it's a good example. Um, but, but in direct answer to your question, you know, without a doubt, you know, the adjacencies between data protection, primary storage, secondary storage, the blurring that's happening within that, you know, based on the ransomware threats, based on, you know, other environments around cloud and, and how customers have learned from cloud experiences early on and applying those learnings, not just to demanding simplicity in their solutions, but demanding the ability for, you know, kind of the storage is code and, and to have that cloud operating model across everything that they do. And so, you know, I think those are at the core, some of the things that we think about in terms of what's next and, and, uh, and to do it with partners like beam at the forefront, as well as the voice of our customer at >>The forefront. And that's why I wanted to ask you that's great setup. Thank you, David. Um, so the port works acquisition was really interesting. We're at, um, in Valencia Spain, the cube is, uh, our, our colleagues are over there. Unfortunately, John furier couldn't make the trip, the vid hit him. Uh, but one of the conversations, the topic of conversations over there is, you know, shift left with the solar winds, hack the sensitivity around the software supply chain. We certainly talked about it last week at red hat summit. I haven't heard a lot about DevOps here, but it's sort of intrinsic that, that whole shift left component, that idea of not bolting on data protection at the tail end, actually shifting left means doing it in the development cycle, not throwing it over the fence, you know, to, to the operations people. What's that conversation like subsequent to the port works acquisition, which was very interesting. A small lever can go a long way. Can you give us the update there? >>Yeah. And first and foremost, I hope John's okay. Right? >>He is. He's doing well. Good, Mr. John, >>We do. And so, you know, I think the, um, the, the future of applications is really on center stage when you put port works into the conversation mm-hmm <affirmative>. And so as companies move like no, one's gonna develop applications today without a container strategy right related to that. And that's gonna allow for the applications to move and data gravity to really play a bigger role and pure feels confident in our ability to play a big role in that. And as those applications mature up the containerized curve, they're definitely gonna have data protection, data management, other fundamental things built into it in that shift left context that we're gonna be prepared to take advantage of based on the assets. We have >>The two hardcore engineering cultures, uh, that, that have momentum, uh, pure and, and Veeam. Michael. It's great to see you again. Thanks so much for coming to the cube. >>Uh, it's always a pleasure to be with you gentlemen, and, uh, great to meet you for the first time. Good to meet you, Michael. Look forward to seeing you the next time and, and thanks again. >>All right. You bet. All right, keep it right there, everybody. Thanks for watching. This is the Cube's coverage of vem on 2022. We're at the area in Las Vegas, and we'll be right back right after the short break.
SUMMARY :
Good to see you again. uh, you know, just feeling the energy from the room and, uh, just great to come in here and see the cube all lit And, and one of the last ones that we did before, you know, the pandemic for all of us, We'll see you there. And you know, it's, it's a success story in terms of And then there's also, you know, You know, Michael, I, I, I want to ask you about your shared vision with, with Veeam. He was in pants. this complexity and you know, we'll get the, the function through the ecosystem partnership. is at the core of what Veeam and pure, you know, has really fused us together. Dig, dig it into it. for backup and recovery convincing people that that makes sense or, of flash as the data center, primary storage solution, but now, There, you guys like to be first at a lot of things, you know, gives you bragging rights, but it also gives you market momentum. We do provide a raise in the wild, you know, over 10,000 customer, you got really much tighter service level agreements and requirements now, And for us, it's, you know, simply put the combination of Veeam for data protection, taken on and the opportunity to sit down and, and spend some time, you know, with the non and, I mean, I, I, you know, the ransomware stuff, Yeah, look, I think, I think the, um, at the core we do what we do And in the case of Veeam, you know, partnering around the data protection, market look like to you guys in the future? the blurring that's happening within that, you know, based on the ransomware threats, the topic of conversations over there is, you know, shift left with the solar winds, hack the sensitivity around He is. And so, you know, I think the, um, the, It's great to see you again. Uh, it's always a pleasure to be with you gentlemen, and, uh, great to meet you for the first time. This is the Cube's coverage of vem
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Michael Dell, Dell Technologies | Dell Technologies World 2022
>>The cube presents, Dell technologies world brought to you by Dell. >>Hello. Welcome to the cube here at Dell tech world. I'm John furry host of the cube with Dave Alon here with Michael Dell, the CEO of Dell technologies cube alumni comes on every year. We have the cube here. It's been two years. Michael, welcome to the cube. Get to see you. >>Hey, John, Dave, great to be with you guys. Thanks for being here. Wonderful to be back here in Vegas with >>You. Well, great to be in person two years ago, we had the cue with the pandemic a lot's happened. We were talking end to end solutions here at Dell tech world in person two years ago, pandemic hits. Thank God you had all that supply for the, for the people having the remote remote end to work now back in person. What's it look like now with, with Dell tech end to end, the edge is important. What's the story, >>You know, edge is, is the physical world. And if you, if you step back from clouds and, you know, multi-cloud, you sort of think about what is the purpose of a cloud or a data center? Well, it's to take data out of the physical world and move it to this place, to somehow enhance it or do something with it and create business value and hopefully create better outcomes. Well, it turns out that, you know, increasingly a lot of that data is gonna stay in the physical world and all of those nodes are gonna be connected. They're gonna be intelligent and we're seeing it in manufacturing and retail and healthcare, transportation, logistics. We're seeing this rapidly intelligent edge being formed. And then of course, with the new networks, the 5g we're seeing, you know, all, all this develop. And so here on the show floor, we're showing a lot of those solutions, but our customers are, are highly engaged. And certainly we think that's a, a big, a big growth factor for the next decade. >>And it's been ING to watch the transformation of the it world and cloudification and the as service, uh, consumption model, which you guys are putting out there has been very successful, but cloud operations is more prominent now on premises and edge and cloud. So the combination of cloud on-premise and edge hardware matters more now than ever before Silicon advances, um, abstraction layers from modern cloud native applications are what people are focused on. What's the story that you cite to the CIOs saying, we're here to help you with that new architecture cloud multi-cloud on premise and edge. What's the main story for you guys with the customers? >>Well, you know, customers want to go faster, right? And they want to accelerate their transformation. And so they wanna shift more resources over to developers, to applications, to access their data, to create competitive advantage. And so we talk a lot about the value line and what are those things below the value line, where we can provide that as a service on a consumption based model and accelerate their transformation, kind of, you know, do for them what we've done inside our own business. And, you know, it's absolutely resonating. We're seeing great growth there. People continue to, to need the solutions, but as we can automate the management and deployment of infrastructure and make it super easy, it gives them a lot of cycles back. >>You know, Michael, my, the favorite part, my favorite part of your book was you were in, I think you were in his, in his home court, in his dining room at Carl Icahn's house. And you said, well, why don't you just buy the company? And then you'll do what you're doing. I I'll buy it back for cheaper. Now, thankfully, you didn't have to do that. Cuz you had an environment of low interest rates and you obviously took it into the other direction, added tremendous value, 101 billion in revenue last year, 17% revenue growth, which was out astounding. When you think about that, um, now we're entering a new chapter with VMware untethered of course you're the chairman of both companies. So how should we think about the new Dell what's next? >>Well, so look, we, we have some unbelievable core businesses, right? We have our client system business and we've all learned during these last two years, how incredibly important it is to enable and empower your workforce with the right tools in the remote and high hybrid work. And we're showing off all kinds of new innovations here. That's a huge business force continues to grow, continues to be super important. Then we have our ISG, the cloud data center, the network of the future, the edge, you know, the, the sort of epicenter of where we're embracing, consumption based business models. That's absolutely huge. Then we have these new, new businesses that we're building with telco with edge, put it all together. It's a 1.3 trillion Tam that we operate in, as you said, more than a hundred billion dollars last year. So there's plenty of room for us to continue to grow and, and expand. And you know, as we make this shift to outcomes, it's obviously more valuable for customers and that, you know, increases our opportunity, increases the, the value we can create for all our stakeholders. >>And number one, number one, share in PCs, by the way, congratulations, again, hit that milestone. All of our gamer, uh, fans in our discord want to know what's the hottest chips coming. What's the fastest machines. What, how's the monitors coming? They want faster, cheaper. What's the coolest, uh, monitors out there right now and, and machines. >>Well, uh, you know, what what's, what's amazing is the, the pace of innovation continues to improve. So whether it's in the GPU, the CPU, the, the resolution, I I'm pretty partial to our 41, uh, display 11 million pixels of fun. And look, I mean, we, we it's, it's, it's clear that people are more productive when they have large screens and all the performance is enabling photo realistic, uh, you know, uh, gaming and photo realistic, everything. And these are immersive experiences. And, you know, again, uh, what companies have figured out to bring it back to, to, to a little bit of business here, John, is that when you, uh, give people the right tools, they're more productive, they're more engaged and look, people are smart. They know what tools are available. And, you know, uh, the thing that actually is most representative of how a person thinks about the tools they have at their organization is actually the thing that's right in front of 'em. And so, you know, this ability for us to provide a pool set of solutions for organizations to keep their workforce productive, to run their applications and infrastructure securely anywhere they want. That's, that's a winning proposition. >>Michael trust was a big theme of your keynote yesterday. And when you acquired EMC and got VMware, it really changed the dynamic with regard to your ability to, into new parts of organizations. You became a much more strategic supplier. I, I would argue. And now with VMware as a separate company, do you feel like you have built up over the, you know, five or whatever years that muscle memory you kinda earn that trust. So how do you see the customer relationship with that regard to that integration that they, they loved the eco. So system competitors might not have loved it so much, but the customers really did love. In fact, the, the U S a, a gentleman yesterday kind of mentioned that, how do you see it? >>You know, customers, uh, are not as interested in the balance sheet and what you know, where different holdings are, what they, they want things to work together, right? And they want partnerships in ecosystems. And certainly, you know, with VMware, even before the combination, we had a powerful partnership. It obviously solidified in a super special way. And now we have this first and best relationship and I've remained the chairman of VMware and super excited about their future. But our ecosystem is incredibly broad. And you see that here in this show floor, and again, making things work together better and more effectively building these engineered solutions that allow people to very quickly deploy the kind of capabilities they want, whether it's, you know, snowflake now working with the on premise and the edge data and more of these, you know, multi-cloud, uh, eco of systems that are being built. It's not gonna be just one company >>You called the edge a couple years ago. You're really prominent in your, in your speeches. And your keynotes data also is a big theme. You mentioned data now, data engineering seems to be the hottest track of, of, of students graduating with data engineering skills, not data science, data engineering, large scale data as code concepts. So what's your vision now with data, how's that fitting into the solutions and the role of data, obviously data protection with cybersecurity data as code is becoming really part of that next big thing. >>Yeah. I mean, if, if you look at anything that is interesting in the world today, uh, at the center of it is data, right? Whether it's the blockchain or the defi or the AI drug discovery, or the autonomous vehicles or whatever you wanna do, there's data in, in, in the middle of that. And of course with that data, well, you've gotta manage it. You, you need compute engines, right? You need to be able to protect it, secure it. And, you know, that's kind of what we do, and we're not going to create all those solutions, but we are gonna be an enabling layer to allow that data to be accessed no matter, you know, where, where it is. And, and, and of course, you know, leading in storage continues to be a super important part of our business. Number one, larger than number two than number three, number four, combined, and, and most of number five as well, and, and growing share. And, and you saw today, the software defined innovations, allowing that, you know, data layer to exist across the edge, the colos, the OnPrem, and the public clouds >>Throughout a stat yesterday. I can't remember if it was a keynote of the analyst round table, but it was 9 million cell towers. And if I heard, right, you kinda look at those as potential data centers talk about that's >>Right. It it's actually 7 million, but, but probably will be 9 million and not, not too long, I don't have the update, but so yeah, the public clouds all together is about 600 data centers. They're about 7 million cellular base stations in the world. Every single one of those is becoming a, you know, multi access, edge compute node. And what are they putting in there? They're putting many data centers of compute and GPS and storage. And, you know, 5g is not about, uh, connecting people that was 4g and before 5g is about connecting things. And there are way more things than there are people, right? And, uh, you know, this, this, this edge is, is rapidly developing. You'll also have private 5g and you'll have, you know, again, embedded intelligence I believe is gonna be in everything this next decade is going to be about that intelligent, connected future, taking that data, turning it into useful outsides in insights and outcomes. And, you know, lots of new businesses will be existing. Businesses will be transformed and also disrupted. >>Yeah. I mean, I think that's so right on and not to pat ourselves on the back day, but we called that edge distributed computing a couple years ago on the cube. And that's, what's turning into the home with COVID you saw that become a workplace, basically compute center, these compute nodes, tying it together as we, what everyone's talking about right now. So as customers say, okay, I want to keep my operations steady, steady, and secure. How do I glue it together? How do I bring these compute node together? That seems to be the top question on, on top of people's minds. And they want it to be cloud native, which means they want it to run cloud-like and they want to connect these compute node together. That's a big discussion point. What's your view on, >>Well, you know, if you, if you sort of have a, a cloud here, a cloud there cloud everywhere, and you, you know, have lots of different Kubernetes frameworks, uh, and you've got, you know, everything is, is spread out, it's a disaster, right? And, and, and it's, it's a, it's a, it's a real challenge to manage all that. So what people are trying to do is create ruthless standardization. It's like, how do you drive cost out and get speed? It's ruthless standardization create consistent environments where you can operate the across all the different domains that, that you want. And so, uh, you know, this is what we're bringing together in, in, in the capabilities that we're delivering. >>And that chaos is great opportunity for you. Um, how are you feeling about VMware these days, new team, uh, give us the update there. >>Yeah. The team is doing well. You know, I think the tons message is resonating. You know, people want Kubernetes and, and, and container based apps, for sure. That's the main, you know, growth in, in, in, in, in new, in new workloads. Uh, but they also want it to work with what they have. Yeah. And they don't want it to be locked into one particular infrastructure. So software finding everything, making it run in all the public clouds, you know, we've had a great success with VxRail, you know, that, that absolutely continues. We have, uh, 200,000 plus nodes, 15,000 customers and growing, we have edge satellite nodes and we continue to work together in SD wan in software defined networking in VMware cloud foundation, uh, you know, expressed, uh, in, in, in all locations. >>You know, one of the things that we've been seeing with the trend towards, um, future of work, which is a big theme, here is a lot of managed services are popping up where the complexity is so ha high that customers want to manage services. Uh, and also the workforce of it's kind of changing. You got a younger generation coming in, how do you see that future of the workforce? The next level? It's not gonna be like, yesterday's it, it's gonna be distributed computing dashboard based. And then you've got these managed services, you know, need to have the training and expertise maybe to run something at scale. How do, how do you see that connecting? Cuz that seems to be another big trend people are talking about, Hey, it's complex someone manage it for me. And I want ease of views. I want the easy button in it. >>Yeah. Well we we've all been at this a while. So we can remember, you know, the beginnings of converged infrastructure and then hyperconverged, which wasn't that long go. And now we have consumption based business models. These are all along the trajectory of the easy button that you're talking about and customers really thinking about the value line, where are the things that really differentiate and add value for their business. And it's not below the value line in those infrastructure areas are creating that easy button with appliances, with consumption based models and allowing them to deploy the scarce resources. They have to the things that really drive their unique differe. And you know, if you look at our managed services flex on demand, all the sort of ancestors and predecessors of apex, those have been great businesses for us. And now with apex, we're kind of industrializing this and, and making it, you know, at scale for all >>Customers, you know, the three of us, we go back, we, we, our first interactions with you separately, we're in the nine. And then we reconnected in the 2012. I think it was Tarkin Mayer had a little breakout session with CIOs. You brought us to early on a Dell tech world in Austin. And of course it was, >>It was just Dell world. Then Dell >>Four, we had Dell tech, you and then EMC world in 2010 was our first cube. And now that's all come together here in Las Vegas. So, you know, it's been great. Uh, the three of us come together and so really appreciate that. Yeah. >>Awesome. Absolutely awesome. >>Well, you know, really appreciate you guys being here, the wonderful work you do in thank you in, you know, bringing out the, the, the stories and, and showing off and helping us show off the innovations that, you know, our team has been working on. You know, during the past year >>It's been great in conversations and, and on a personal note, it's been great to have, uh, chat with all the top people and your company. Appreciate it. Um, someone told me to ask you this question, I want to ask you, you, we've all seen waves of innovation cycles up and down. We're kind of on one. Now you're seeing an inflection point, this next gen, uh, computing and, and web three cultural shit F with workforces and distributed computing decentralization. You mentioned that DFI earlier, how do you see this wave coming? Cause we've seen cycles come and go.com. Bubble kind of looks the same as the web three NFTs and stuff. Now it seems to be Look different, but how do you see this next wave? Cuz looking back on all the other ones that you you have lived through and you rode >>Well. So, you know, the, the way I see it is is, uh, to some extent, these are like foundational layers that have to be built for the next phase to occur. And if you look at the sort of new companies that are being founded today, and we see a lot of those, you, you, you, you see'em, we invest in a bunch of 'em, you know, they're, they're not going and, and kind of redoing the old foundational layers, they're going deeply into vertical businesses and, and disrupting and adding value on top of those. And I think that's, that's really the, the point of, of technology, right? It's enabling human progress us in, in all fields, it's making us healthier. It's making us safer. It's making us more successful in everything that, that we as humans do. And so all these layers of technology are enabling further progress and I think it's absolutely gonna continue. It's all been super exciting. Yeah. You know, so far for the first several decades, but as I, as I believe it, it's, it's just a pre-game show. >>And it's clear your strategy is, is, is really building that foundation of a layer, hardening it, but making it flexible enough, anybody read your book, you're a technology, visionary. A lot of people put you in a, you know, finance bucket, but you can, you can see that you can connect the dots. And that's what you're doing with your foundation of layers. You that's where you're making the bets, isn't it? Uh, you don't can't predict the future. You've said that many times, but you can sort of see where it's going and be prepared for >>It. Well, you, you, you know, you think about any company in, in the industry or any public sector organization, right? Uh, they're, they're, they're wanting to evolve more quickly and transform more quick, more quickly. Right. And we can give them an infrastructure or set of tools, a set of capabilities to help them go faster. >>Yeah. And the other one thing in the eighties, when you started Dell and we were in college, there was no open source really then if look at the growth of open source, talk about those layers, open source, better Silicon GPS, faster, cheap >>More now and now we even have, uh, open source instruction sets for processors. So I mean the whole world's changing. It's exciting. You have people around the world working together. I mean, when you see our development teams, uh, whether they're in Israel or Ireland or Bangalore or Singapore, Hopton Austin, Silicon valley, you know, Taiwan, they're, they're all, they're all collaborating together and, you know, driving, driving innovation and, and, and our business is not that dissimilar from our customers >>Like great to have you in the queue. Great. To have a physical event. People are excited. I'm talking to people, Hey, haven't been back in Vegas in two years. Thanks for having this event. Great to see you. Thanks for coming on the cube. >>Absolutely. Thank you guys. >>Michael Dell here in the cube CEO of Dell technologies. I'm John far, Dave Volante. We'll be right back, more live coverage here at Dell tech world.
SUMMARY :
I'm John furry host of the cube with Dave Alon here with Michael Hey, John, Dave, great to be with you guys. Thank God you had all that supply for the, for the people having the remote remote end to work now Well, it turns out that, you know, What's the story that you cite to the CIOs saying, we're here to help you with that new architecture cloud Well, you know, customers want to go faster, right? And you said, well, why don't you just buy the company? And you know, as we make this shift to outcomes, And number one, number one, share in PCs, by the way, congratulations, again, hit that milestone. all the performance is enabling photo realistic, uh, you know, uh, And now with VMware as a separate company, do you feel like you have built up the kind of capabilities they want, whether it's, you know, snowflake now working with the on premise and how's that fitting into the solutions and the role of data, obviously data protection with cybersecurity And, and, and of course, you know, And if I heard, right, you kinda look at those as potential data centers talk about of those is becoming a, you know, multi access, And that's, what's turning into the home with COVID you saw that And so, uh, you know, this is what we're bringing together Um, how are you feeling about VMware these days, everything, making it run in all the public clouds, you know, How do, how do you see that connecting? So we can remember, you know, the beginnings of converged infrastructure Customers, you know, the three of us, we go back, we, we, our first interactions with you separately, It was just Dell world. So, you know, it's been great. Well, you know, really appreciate you guys being here, the wonderful work you do in thank you in, Cuz looking back on all the other ones that you you have And if you look at the sort of new companies that are being founded today, you know, finance bucket, but you can, you can see that you can connect the dots. And we can give them an source really then if look at the growth of open source, talk about those layers, open source, you know, driving, driving innovation and, and, and our business is not that dissimilar from our Like great to have you in the queue. Thank you guys. Michael Dell here in the cube CEO of Dell technologies.
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Charlie Brooks & Michael Williams, Unstoppable Domains | Unstoppable Domains Partner Showcase
(upbeat music) >> Hello, and welcome to theCUBE special presentation of Unstoppable Domains Partner Showcase. I'm John Furrier, your host of theCUBE. We've got a great conversation talking about the future of the infrastructure of Web3, all around domains, non fungible tokens and more. Two great guests, Charlie Brooks with Business Development of Unstoppable Domains, and Michael Williams, Product Leader and Advisor with Unstoppable Domains. Gentlemen, thanks for coming on theCUBE, Partner Showcase with Unstoppable Domains. >> Thanks John, excited to be here. >> So I love what you guys are doing. Congratulations on all your success. You guys are on the leading edge of what is a major infrastructure. Shift to Web3 is being called, but people who have been doing this for a while know that you see the blockchain, you see decentralization, you see immutability all these future smart contracts. All the decentralized applications are now hitting the scene and NFTs are super hot as you can imagine, you guys in the middle of it. So you guys are in the sweet spot of what I call the Pragmatic pioneers. You guys are the building solutions that are making a difference, like single sign-on you have the login product, let's get into it. What is the path to a digital identity beyond the web? 'Cause we know what web identity is. But now that the web is being abstracted a away by this new Web3 layer, what is digital identity? >> I can take that one. So I think what we're really seeing is this transition away from a purely physical identity. Where your online identity is really just a reflection of the parts of your physical identity. Where you live, where you go to school, all of these things. And we're really seeing this world emerge where your online identity becomes much more of a primary. So if you have a way that you represent yourself in the online world, whether that's an Instagram account, or TikTok, or email address or username, all of these things together make up your digital identity. So congrats, if you have any of those things, you already have one. >> We see that all the time with Linktree, people put their Linktree out there and it's got the zillion handles. We all get up to Instagram. Everyone's got like zillion identities. Is that a problem or an opportunity? >> I think it's just a reality. The fact is our identities are spread across all of these different services and platforms that we use. The problem with something like Linktree is that it is owned by Linktree. If I won the lottery, purchased Linktree and decided I wanted to change your personal website, John, I could easily do that. Moving to the architecture that we have and NFT architecture, changes that significantly. It puts a lot of power back in the hands of the people who actually own those identities. I do a lot of CUBE showcases with folks around talking about machine learning and AI, and the number one conversation that they bring up, the number one issue, is data. And they say, when data's siloed and protected and owned, it is not optimized for machine learning. So I can almost imagine, as you bring NFTs to the digital identity, you mentioned you don't own your identity if someone else is managing the service like Linktree. This is a cultural shift, and infrastructure software shift at the same time. Can you guys expand more about what you guys are doing with the NFT and unstoppable domains with respect to that digital identity, because is that power shifting to the users now? And how does that compare to what's out there today? >> Sure, I think so. Our domains are NFTs, so they are ERC 721 tokens. And if you think about in the past Web2 identities are controlled by the platforms that we use. Twitter, Facebook, whatnot. There's really a lack of data portability there. Our accounts and data live on their servers, they can be deleted any time. So using an NFT to anchor your data identity, really gives you full control over your identity. It can't be deleted, it can't be revoked or edited, or changed without your permission. And really even better, the information you store on your entity domain can be plugged into the services you use, so that you never have to enter the same data twice. So when you go from platform to platform, everything can be tied to your existing domain. You're not going to a new site, entering their ecosystem and providing all this information time and time again, and not really having a clear understanding of how your data's being used and where it's being stored. >> So the innovation here is the NFT is your identity. And a non fungible token NFT is different than say a fungible token. So for the folks out there that's trying to follow the bouncing ball, Michael, what's the difference between an NFT and a fungible token? And why is that important for identity? >> My favorite metaphor here is baseball cards versus dollar bills. So a dollar bill is fungible. If I have a dollar and you have a dollar, we can trade dollars and none of us is richer or poorer. If I have a Babe Ruth and you have a Hank Aaron, and we swap baseball cards, we have changed something fundamental. So the important thing about NFTs is that they are non fungible. So if I have a domain and you have a domain, like I have that identity and you have that identity, they are unique, they're independent, they're owned by each one of us, and then we can't swap them interchangeably. >> And that's why you're seeing NFTs hot with art and artists, because it's like a property. It's a property issue, not so much- >> Absolutely >> Interchangeable or divisible kind of asset. >> Yep, it is ownership rights in digital form, yes. >> All right, so now let's get into what the identity piece. I think find that interesting because if I have something that's an NFT, it's non fungible, it's unique to me, it's property, my property my login, this sounds compelling. So how does login work with the NFT? Can you guys take us through that architecture, what does it do? How does it work? And what's the benefit? >> Good, so the way our login product works is it effectively uses your NFT domain. So Michael.crypto, for example, as the authentication piece of a login session. So basically when I go and I try to log in with my domain, I type in Michael.crypto, I sign it with my wallet which cryptographically proves that I am this human, this is me, I have the rights to log in. And then when I do so, I have the ability to share certain parts of my identity information with the applications that I use. So it really blends the ease of use from Web2 of just a standard like login with Gmail, SSO experience, with all of the security and privacy benefits of Web3. >> How important is single sign-on? Because right now people are used to seeing things like log with your GitHub handle or LinkedIn, or Google, Apple. You seeing people offering login. What's the difference here from those solutions and why does it make sense for the user? >> Sure, the big difference is what we're building is really user first. So if you think about traditional SSOs, you are the product. When you use their product, they're selling your data, they're tracking everything you do. Login with unstoppable handles not only authentication, but data sharing as well. So when you log in a domain owner can choose to share aspects of their online identities, such as first name, preferred language, profile picture, location. So this is a user controlled way of using a sign-on where their permissioning these different of their identity. And really apps can use this information to enable new experiences, such as, for example, website might automatically enable high contrast mode for someone visually impaired. It could pre-populate your friends from a decentralized social graph. So, what we're doing is taking the best parts of Web2 SSO and combining them with the best of Web3. So, no more losing your password, entering in the same data hundreds of times depending on other services to keep your information safe. Login with unstoppable really puts you in complete control of your data. And a big part of that is you're not going to have 80 plus usernames and passwords anymore. We have these tools like password managers that exist to put a bandaid on this issue, but it's not really a long term solution. So what we're building is really seamless onboarding where everything can be tied to your domains so that you can navigate to different apps in a much more seamless way. >> Michael, I got to get your thoughts on this because in the product side, it's interesting, my mind's connecting some dots. If I have first of all, great convenience to reduce all those logins. So, check their little pain reduction. But when you just think about what's different, I can now broker my data as well as login. So let's just say, hypothetically, I'm cruising around some dApps and I'm doing things in earning reputation, or attention, or points, or whatever utility tokens. There could be a way for me to control what I own. I'm the product, I own the data. Is that where this is going? >> I think it's definitely a direction it could go, say, for example, if I'm a e-commerce platform and I'm trying to figure out where I'm going to place a new billboard. One of the things that I could request from a user, is their address. I can figure out where they live, what city they're in, that will help inform me the decision that I need to make as a business. And in return, maybe I give that person a dollar off their purchase. We can start to build a stronger relationship between the applications that people use, and the people that use them. And try to optimize that whole experience, and try to just transfer information back and forth to make everyone's lives better. >> What's the roadmap on the business side Charlie, when you see companies adopting it, they're probably taking babies steps they're crawling before they walk, they're walking before they run. I can see decentralized applications in the future where there's FinTech or whatever, having new kinds of marketplaces that take advantage of the paradigm where the script flips to the user first. Okay, so I see that. How do people get started now? What are some of the success momentum points that you're seeing companies do now with unstoppable? >> Sure, so a lot of Web3 apps are very sensitive about respecting the information that their users are providing. So, what we're doing is offering different ways for apps can touch with their users in a way that is user controlled. So, an example there is that a lot of Web3 companies will use WalletConnect to allow users to log in using a wallet address. An issue there is that one person can have hundreds of wallet addresses, and it's impossible for the app to understand that. So, what we do is we use login, we attach an email address, some other pieces to a wallet address so that we can identify who our unique user is. And the app is able to collect that information, they don't have to deal with passwords or PII storage. They have access to a huge amount of new data for an improved UX. It's really simple to maintain as well. So one example there is if you are a DeFi platform and you want to reward your users for coming to their site for the first time, now that they can identify unique user, they can drop a token into that user's wallet. All because they're able to identify that user as unique. So they have a better way of understanding their customers. They enable their customers to share data. A lot of these companies will ask users to follow them on Twitter or Discord when they need to provide updates or bug bounties, all these different things. And login if unstoppable lets them permission email addresses so they can collect emails if they want to do a newsletter. And instead of harvesting data from elsewhere and forcing people to join this newsletter program, it's all user controlled. So each user saying, yes, you can use my email for your newsletter. I'm supporting your project, I want to be kept up to date with bugs or bounties or rewards programs. So really it's just a better way for users to share the data that they're willing to with dAPPs, and dAPPs can use it to create all sorts of incentives and really just understand their users on a different level. >> How is the development Michael, going on the smart contract side of the business? Ethereum has always been heralded as being very developer focused. There's been created innovations, you still got gas fees out there. You still got to do some things. How is the development environment? How are the applications coming? 'Cause I can see the flywheel kicking in as the developer front gets more streamlined, more efficient. And now you got the identity piece nailed down. I just see a lot of dominoes falling at the same time. What's the status on the DEV side. What you're doing. >> Good. The fascinating thing about crypto is how quickly it changes. When I joined Ethereum there was pretty reasonable still for transactions. It was very cheap to get things done very fast. With a look at last summer that things went completely out of control. This is a big reason that unstoppable for a long time has been working on a layer two. And we've moved over to the polygon as our primary source of record, which is built on top of Ethereum. Of course, I think saved well over a hundred million in gas fees for our users. We're constantly keeping an eye on new technologies that are emerging, weighing how we can incorporate those things. And really where of this industry is going to take us. In many ways we are just as much passengers as the other people floating around the ecosystem as well. >> It's certainly getting faster every day, I'm seeing a huge uptake on Ethereum. I heard a stat that most people at the university of California, Berkeley, 30% of the computer science students are dropping out to join Web3 companies. This goes to show you this cultural shift and you're going to see a lot more companies getting involved. So I got to ask you Charlie, on the BizDev front, how are companies getting started? What's the playbook? Are they putting their toe in the water? They jumping in full throttle? What's the roadmap? What's the best practice for people to get started with unstoppable? >> Absolutely. We're lucky that we get a lot of inbound interest from companies Web2 and Web3, because they first want to secure their domains. And we do a ton of work on the back end to protect trademark domains. We want to avoid squatting as much as possible. We don't think that's the spirit of Web3 at all. And certainly not what the original tension of the internet was. So, fair amount of companies will reach out to us to get their domain. And then we can have a longer conversation about some of the other integrations and ways we can collaborate. So certainly visiting our website, unstoppabledomains.com is a great starting point. We have an app submission page where apps can reach out to us, even request a grant. We have a grant program to help developers get started, provide them some resources to work with us and integrate some of our technology. We have great documentation as well on the site. So you can read all about what it takes to resolve domains, if you're a wallet and an exchange, as well as what it takes to integrate login with unstoppable, which is actually a super easy integration as well, which we're really excited about. So yeah, I'd say check out the website, apply for a grant if you think you're a fit there, then of course, people can always reach out to me directly on Twitter, on Telegram, email. We're very reachable and we're always happy to chat with projects and learn more about what they're doing. >> What's the coolest thing you see going on Charlie, with your partners right now? What's the number one use case that's cool that people are jumping on right now to get in and get some success out of the gate? >> Maybe GameFi play to earn is huge. It's blowing up and the gaming community is really passionate, vibrant, just expanding like crazy. Same with DeFi, there's all this cool new stuff you can do with DeFi where no matter how big your portfolio is, you're able to stake and use all these interesting tools to grow your book. So it's super exciting to see and talk to all these projects. And, there's certainly an energy in the community where everyone wants to onboard the general public to Web3. So we're all working on these school projects, but we need everyone to come over from Web2, understand the advantages of DeFi, of GameFi of having an entity domain. So, I'm lucky that I'm one of the first layers there of meeting new projects and helping get access to more users so that they can grow along with us. >> I remember the early days of Bitcoin and Ethereum, we were giving it away. The community mantra was, give a Bitcoin to someone. That was like, >> Right. >> When you can actually give a Bitcoin to someone. What's the word of mouth or organic viral? I won't say growth hack 'cause that's got negative connotations. But what's the community's way of putting forth the mission for unstoppable? Is it just more domains? You guys have any programs got going on? Is it give it away? Obviously you can get domains on your site, but what's the way to get people ingratiated in and getting comfortable? >> So much of what we do is really to solve that question, answer that question. We spend a ton of time and energy just on education and whether that's specifically around domains or just general Web3. We have a podcast which is pretty exceptional, which talks to Web3 leaders from across the space and makes the project that they're working on more accessible. I think we passed over a hundred episodes, not too long ago. There's a ton of stuff that we do that other people do. If anyone has questions, I'm happy to talk about our resources, of course. >> The pod, I think you guys are up to 117, but that's a deep dive. You guys go deep on the podcast. So that's where you go in. What else is new on digital identity? Where do you guys see the future going? Now that you get the baseline identity with the NFT. Makes a lot of sense, create innovation. Good logic, makes sense. Solid technically, what's next? >> I think this really boils down to the way that the internet has grown. Doesn't really feel like the way that the internet should be. Like our data shouldn't live in these wild gardens, controlled by these large companies. Ultimately people should be responsible for their own identities. They should have control over of things that they do online. The data that's shared, the benefit of that data. It's about the world that we are working towards, is very much that. Where we are giving people the ability to be paid for sharing their data with companies. We're giving applications the ability to request information from the people that use those applications to improve their experience. We're really just trying to make connections across the ecosystem through these products, to enable a better experience for everyone. So whether that's the use cases that I mentioned already, or maybe viewing reviews on something like Yelp or Amazon, that just confirm that the person that you are you're looking at is actually a real person, not some bot that's been paid to load a review. The interesting thing about these products is they're so universally applicable. There are so many different ways that we can try to plug them in. So we are- >> A bots is a great example, double-edged sword. You can have a metaverse image and have pre-programmed conversations with liquid audio and the video application. Or it's a real person. How do you know the difference? These are going to be questions around who solves that problem. Now there's time for bots and there's a time not for bots. We all know what happens when you get into the game of manipulation, but also it can be helpful. This is where you got to be smart. And identity's critical in this future. Charlie, what's your reaction to the future of digital identity? So much to look at here on the trajectory. >> I think a big part of it is data portability. If you go to a site like Instagram, you're giving them all this content that's very personal to you, and you can't just pack up and leave Instagram. So we want a future where most of these apps are just a front end and you can navigate from one to the other and bring your data with you. And not be beholden to the companies that operate centralized servers. So, I think data portability is huge and it's going to open up a lot of doors. And just going back to that thought on cleaning up Web2 for a better web three. When I think about the Amazons, the Yelps of the world, there are all these bots, there are all these awful fake reviews. There's a lot of gamification happening that is really just creating a lot of noise. And I want to bring transparency back to the internet where when you see a review, you should know that that's a real human. And blockchain technology is enabling us to do that. And certainly FT domains are going to play a huge part of that. So I think that having an experience where you know and trust the people that you're interacting with is going to be really powerful and just a better experience for everyone. And there's a lot of ramifications with that. politically speaking, we've all seen all the issues with attacking communities and using bots and fake accounts to hit people's pain points, it's sad and certainly not something that we want to see continue happening. So, whatever we can do to give people their digital identity and help people understand that this is a real person on the other end, I think is huge for the future of the internet and really for society as well. >> That's a great call out there Charlie. Cleaning up the mess of Web 2.0, Web2, actually it was 2.0 technically, now Web3 is no point zero in it. But I saw on or listened to the podcast with Matt. This recent one, he had a great metaphor that went back to when I was growing up in the internet, you had IP addresses. And the mess there was, you couldn't find what you want to look. And no one could remember what to type in, 'cause you could type in IP address in the browser back then. And then DNS came out and then keywords that's web. Now that mess, now is fraud, misinformation, bot manipulation, deep fakes, many other kind of unwanted time to innovate. And every year, every time you had these inflection points, there'd be an abstraction on top of it. So, similar thing happening here, is that how you guys see it too? >> I think we're going back to some of the foundational architecture of the internet, DNS. And really bringing that forward about 30, 40 years in terms of technology. So loading in some more cryptography and some other fancy things to help patch some of those issues from the previous versions of the web. >> Awesome. Well guys, thanks so much for coming on and the spirit of TikTok, Emily summarizes asking, can you guys give us a quick TikTok moment, short comment on where this is all going, where is login, single sign-on mean and what should people do to steps to secure their digital identity? >> Sure, I'll jump in here. So, it's time for people to secure their digital identity. The great first step is going to sample domains and getting an NFT domain. You can control your data. You can do a lot of cool different things with your domain, including posting your own website that you will own forever, no one can take it away from you. I would certainly recommend that people join our Discord, Telegram communities, check out our podcasts. It's really great especially if you're new to crypto Web3. We do a great job of explaining all the basic concepts and expanding on them. So yeah, I would say, the time is now to get your digital identity and start embracing Web3 because it's really exploding right now. And there's just so many incredible advantages, especially for the user. >> Michael, what's your take? >> But not, have said it better myself. >> Like we always say, if you're not on the next wave, you're driftwood. And this is a big wave that's happening. It's pretty clear guys, it's there, it's happening now. And again, very pragmatic implementations of solving problems. The sign-on, the app integration. Congratulations and we got our CUBE domain too, by the way. So I think we're good. >> Excellent. >> So, we got to put it to use. Appreciate it, Charlie, Michael, thanks for coming on and sharing the update. >> It's pleasure. >> Welcome. >> Okay, this is theCUBE, with Unstoppable Domains Partner Showcase I'm John for your host, got a lot of other great interviews. Check them out. We're going to continue our coverage and continue on with this great showcase. Thanks for watching. (upbeat music)
SUMMARY :
of the infrastructure of What is the path to a digital of the parts of your physical identity. We see that all the time with Linktree, and the number one conversation into the services you use, is the NFT is your identity. So the important thing about NFTs is And that's why you're seeing NFTs hot divisible kind of asset. Yep, it is ownership Can you guys take us So it really blends the What's the difference that you can navigate to different apps Michael, I got to get your thoughts and the people that use them. of the paradigm where the And the app is able to 'Cause I can see the flywheel kicking in as the other people floating So I got to ask you Charlie, of the internet was. the general public to Web3. I remember the early days of putting forth the and makes the project that they're working So that's where you go in. that the internet should be. So much to look at here on the trajectory. and it's going to open up a lot of doors. is that how you guys see it too? of the foundational architecture and the spirit of TikTok, to get your digital identity The sign-on, the app integration. and sharing the update. We're going to continue
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Mike Morhulets, Michael So and Jaime Rogozinski | Unstoppable Domains Partner Showcase
(upbeat music) >> Hello, welcome to theCUBE's presentation of Unstoppable Domains Partner Showcase. I'm John Furrier, host of theCUBE here in Palo Alto. Got some great guests here on this panel to talk about DeFi, the relevance of it, the importance, and all the major things happening in the changing world of finance and decentralized web, which is Web 3. Great wave here going on. We got Jaime Rogozinski, founder of WallStreetBets and strategic advisor of WallStreetBets app. Great to have you on. We've got Michael So, Partner, Head of Business Development, Cook Finance, and Mike Morhulets, CEO of DeHive. Gentlemen, thank you for coming. I'm super excited about this panel conversation here in the Unstoppable Domains Partner Showcase. Thanks for coming on. >> Yeah, thanks for having us on. >> Thanks for having us. >> So, first of all, it's been a crazy ride. Even just go back from... Just go back eight years ago now, and then go to you had the big ICO craze, you had now the operationalizing of crypto, applications, blockchain. I see the price of Bitcoin has been going great. Everyone's been making a lot of money. But it's really about the fundamental change of users and DeFi, decentralized finance has been one of the tip of the spears here from terms of change 'cause money's involved. and that's the shift here. So before we get into it, I want to get you guys to help me define what is DeFi? If someone says, "Hey, what's DeFi?" And everyone wants to know, "What's DeFi? What does it mean?" What is DeFi? >> Well, I think it's still being defined to be quite honest with you, right? Like it stands for decentralized finance, but for the most part, it's figuring out a way to use these crypto coins, tokens assets, Dallas Dap, this, that, the other to try and integrate this worldwide transactional parallel ecosystem to traditional finance, right? So I'd say for the most part, you're able to transact, send money, buy things, invest it, generating interest rates, et cetera. >> So is it a new money system, is it an architecture? How should people think about this 'cause, you know, to me it seems like a whole another stack, if you will, I had to use the word stack, tech stack, but it's really more of a different thing. People still scratch their heads. Does it help me, does it hurt me? How would you explain it to someone who's like saying, "Hey, I got a bank, got my app on my phone." What's the difference? >> Yeah. To me, there are three things that define DeFi. You know, one is the fact that it is non-custodial, meaning there is no counterparties who take hold of your money and decide when they want to release it back to you. You own it, you hold assets, you know, on your own wallet. You know, that's one clear, you know, defining moment of DeFi. Second is the fact that, you know, where the value of transfer happens. And TraFi, traditional finance. You know, you would see how the actual transfer may not even happen, actually outside of a particular location, such as for example, a centralized exchange. However, on DeFi, you can clearly see how the value of transfer happens on chain, on Ethereum, on other lines, you know, on other chain as well. And third and last, you know, to me is how the organizations define what decisions, what setups are to be made within, right? For example, you know, DAO, you know, the centralized autonomous organization, they will actually use the communities to define how things can be decided. So that's one way to see it. >> Yeah. It's interesting. I saw these protocols and the tokens and infrastructure, Mike, there's a complex system going on here. It's the plumbing, right? I mean, it's a money system. You know, how decisions are made, you got communities involved in there, you got actually mechanisms for immutability and security. You got application developers. So you got to kind of think of like an operating system here to make it all work. What's your take on this whole impact of what is DeFi relative to what people see on their phones as just an app or just some finance app. There's a lot of stuff going on under the covers. >> Yeah. I want to totally agree with Michael because it's all about one point of entering to Web 3, yeah? I have just my personal key, and can use all my wallets, get access to my funds from different point in the world. And I just have enter to all these applications, all these huge amount of services and monies. Second general part for me that is all about smart contracts and not intermediate here. Then people want to cooperate on many ways to each other on stable coins, yeah. And this is just smart contract. And one person from another side and another person from other side, that's it. It's all about DeFi ecosystem, you know, into words. >> I mean, this idea of disintermediating the middle man is a huge part of this. I mean, smart contracts is critical to this. You got to have the infrastructure, you got to have the user behavior. This is why it's important. Can you guys weigh in on some of the things on the importance of DeFi and where we are right now relative to progress? Because even just in the past two years, the cultural shift of DeFi has changed a lot. Where are we right now in DeFi? Can you guys share your perspectives on kind of, you know, progress compared to the evolution of where it will go? >> No, I think that DeFi has DeFinitely made a lot of progress with regards to adoption. Not only by retail participants, but also by institutional ones, right? They're warming up the idea of these first stops from Bitcoin or whatever these larger ones that have more proven track record. And they're starting to experiment more and more from taking crypto transactions, et cetera. But from the retail standpoint, it's also made a lot of progress. I'd say the biggest benefit to the DeFi world is community, right? It works because it's decentralized, which means one of the requirements is a lot of participants. But one of the hindrances, which is one of the biggest ones that's kind of been in the way is the usability, which although it's improved a lot, it's still not ready for the mainstream user that's used to just one click, buy it, whatever, don't care to understand how things work. But those two worlds are starting to bridge, right? People getting comfortable, institutions getting comfortable, as well as retail participants not being scared away by the process. >> Yeah. I mean that... I will just ask you to follow up on that Jaime, if you don't mind. Is that that community user piece is huge. A lot of people in the old guard will dismiss things as meme stocks, if you will. You know, we've seen a lot of the traction. But when you have communities moving at massive forces, that's in a way infrastructure, right? So you have behavior changes, whether you got some peer to peer community happening, it can't be dismissed. I mean, yeah, this is my arbitrage and a little bit of a, you know, I won't say crypto vandalism or kind of fun, but at the end of the day, that's a behavior. That is specific change. That points to... It can't be dismissed. What do you guys react to that? What's your reaction to that? >> Right. Actually, at my firm, Cook Finance, we are actually at the forefront of seeing that movement. So at Cook, you know, we label ourselves as compostable finance. And one thing that we've seen is that our communities, consistently we propose very interesting strategies, connecting different DeFi protocols together to basically execute on a portfolio execution that allows them to achieve a certain objectives. And we have to say, you know, if you were to define Web 2 as read and write and Web 3 as read, write, and create, you know, then this is really, you know, where the difference lies. We are now at this point where we are simply providing an infrastructure, as you said before, but allowing, you know, the creativities, you know, from everybody to come together and let the crowd wisdom everywhere, you know, to decide exactly, you know, what should take home from a product perspective. So we're very excited about that. >> Yeah. And these are new protocols that need to built. I mean, what does that mean, right? So how does software adapt to that? This comes into the question, I think, why it can't be dismissed. Jaime, what's your reaction to that? Because you're in the middle of it, you see all these behaviors, and Wall Street certainly is an environment where there's a lot of activity 'cause there's finance all this money there, right? And then again, a lot of that is old money, old systems. Now moving to the new, now, global, et cetera. What's your take? >> Well, I mean, first of all, I don't think that one is going to move over to the other one. I believe there's going to be elements where they coexist, right? Traditional finance still has a lot of merits to it and it has a lot of use of practical applications, but they can feed off of each other. There's a lot of things that DeFi can learn from traditional finance and vice versa. So I think that we're just going to start seeing this convergence of these two different worlds. And I think it's extremely powerful, right? Because the way that you think about sequential and transactional systems that are centralized, right? Like it requires all sorts of mechanisms. For example, I know I'm speaking arbitrary, but like you have a market with an exchange in an order book with limit orders and then you have the guy come in there and push market buy or sell, pushes the price, right? That's the mechanism by which you see something flash on your screen. In the world of DeFi, there's additional mechanisms that have previously been impossible, like automated market makers, right? They don't have order books and there's no counterparty. I mean, there is, but they're distributed. So the risk profile is really different. So like it's just a matter of rethinking and looking at all the advantages and all the benefits that DeFi has to offer. >> I love that whole point there. 'Cause that's basically refactoring existing markets in the new way. And this becomes the next question is, is that okay, if you have like say Unstoppable, where they got this access through an NFT, which is super cool with kind of like an identity, the development environment is really key in all these big ways. Because if you think about what needs to happen next, does you need more software developers or developers in general on this new paradigm, right? So with that in mind, how do you guys see the market of more innovation being developed on top of where we are now? 'cause that's the next key flywheel in this equation, which is, I need simplicity, I got to make ease of use, and reduce the time it takes to do things. And that's just going to come from development. So what's you guys reaction to with the wave coming in from a development standpoint? You mentioned smart contracts earlier, Mike, what do you guys think? >> Yeah. At that moment, I'm thinking about Web 3.0 identity. It's very close to Unstoppable Domains doing, because they're doing that you can connect by your domain to different apps, to different projects and so on. And the next step after that will be Web 3.0 identity. I think there will be some custodial service when you will put your passport or verification service and we will get NFT identifying you. And then with this NFT, you will go to every service which should be identified. For example, tomorrow SEC will create new law that all users for U-Swap should be identifying and you'll use this identity NFT for using this UniSwap. And I think it will be huge amount of works for all Web 3 applications and always that. >> Michael, what is Unstoppable matter? Why does Unstoppable matter to DeFi? What's your take on that? >> Yeah. Yeah. First of all, you know, I have been a big fan of Unstoppable both since day one, you know, from the NFT domain, you know, rollout. But one thing that I'm super excited about Unstoppable is the fact that it provides a digital identity, exactly like what Mike said. And the fact that, you know, you can leverage Unstoppable. And the fact that the digital identity can be use in a different way than where we see the traditional finance data such as owning all your PII, you know, all the personal identifiable informations, you know. The NFT aspect allows, you know, only certain informations to be transferred, but at the same time, allow all the participants in the ecosystem, DeFi or even TraFi institutional alike, you know, to only pick certain pieces such that they can still live within, you know, the existing framework. So I think that really is powerful in a way, it bridges in a way, the existing money or value transfer happens, to a way in the future, how people can use the different infrastructure to perform the very same actions. >> Jaime, what's your take on the Unstoppable position here relative to DeFi? >> Look, I think Unstoppable is in a really great position, right? The whole spirit of DeFi is to removing bottlenecks, right? Removing kind of choke points, which can either be, you know, by some people choose to label that as the government, but I choose to think of it as more as a technological, right? Like you have this distributed naming system and this idea of identifying yourself has uncalculable benefits, right? I don't think we're at the point yet where we can just imagine it. Right now we start off by associating it with, I'm going to sign into a website with my username and password. And this is the new version of that. That doesn't have any huge feel to it, right? But what's under the hood is what actually allows people to do a lot more things such as like being able to port these things across and into connectivity on different websites. And being able to have control over your data, right? Like to actually be able to open up markets for even being able to monetize your own data, right? So that when you sign into a thing, you can just decide what things to share and whatnot. Like there's so many ways that we can't quite yet imagine the use for this, and I think that Unstoppable's in an incredible position to take advantage of that. >> That's awesome insight. That's a great way to talk about it. I mean, you look at distributed naming system, first of all, it really has not been done at large scale. I mean, the traditional naming systems have been centralized. So if you look at that as an enabling platform, I mean, it's limitless possibilities. Again, you start initially with some problems, but there's real technical enablement here. So in the last few minutes, I'd love to pivot on that point, and go, what's possible with this DeFi going forward? Because if you take that premise that you have this enabling system, that people are going to kind of align with defacto and then ultimately maybe standard, what does that enable? 'Cause you're now in a growth mode for the sector. Okay. Which is innovation coders. And when you start seeing protocols start to become defacto, that's a good thing. So let's talk about in the last few minutes, what's next for DeFi? Jaime, will start with you. What's your take on what's next? 'Cause you kind of teed it up. Take us through the... Walk down that path. In hypothetical of course, but you know, let's take a road. >> So, you know, I think that for starters, DeFi gets more powerful the more that people use it, right? So we're going to just start by saying there's going to be more adoption, so this thing is going to be more robust. And more things can actually live on this decentralized platform. One of the biggest benefits of decentralization is its robustness. You think about like the worldwide web, it's really not a web, it's more like just like a pipe of data that's owned by a handful of companies and the internet and the servers that host it and all these different things. We're already starting to see decentralized storage or servers. We're already starting to see decentralized networks, right? So that you're actually able to slowly start reducing those choke points. You're going to have this entire system where the world is interconnected, where people can communicate without these choke points, without being able to worry about censorship. You'll be able to have... The world that's able to transact, interact, and where you live is no longer going to be as much of a factor as it is today. >> Awesome. Michael, what's your take? What's possible? Where's it going? >> Yeah, I would take what Jaime said earlier. You know, I mean using the AMM example, the automated market making example. From our end, you know, I think one of the defining moment was, you know, when UniSwap first roll out, you know, in the big way, it allowed many individuals to become market makers for the first time in their lives. And I think that's very powerful, you know. It changes the dynamic as to where the, I guess, you know, the forces and the power of finance, you know, lies. In addition to that, you know, like I said before, I think many people would start to come up with their own ideas as to how things, you know, can be executed from a finance perspective to achieve many different risk reward profiles. So from that sense, you know, I think it is only the beginning that now we are seeing how, you know, digital identities, you know, can be linked, you know, to an individual. And at the same time, also the value creation side of the story. >> All right. Mike, your take. What's next? >> Yeah. I believe in two things. First, this is cross-chain and will it chain liquidity? Because right now it's not simple way for transferring, for example, USDC or stablecoin from polygon to cosmos network. But I believe in common liquidity for cross-chain. And the second one is more user friendly interfaces like hybrid interfaces and connecting DeFi and traditional financial startups like near ecosystem building now. Then you have layer one, blockchain solution, and then layer two, application with who are connected to our one application. More user friendly and more common useless applications. >> Great stuff, guys. Amazing content. Great panel. You guys are awesome. Great on the front front range of this whole wave. We got one minute left. So quick lightning questions. So in one quick statement, what one thing should people pay attention to in DeFi as we look at the next, you know, year or two as we go forward? What are the key innovations? What should people look at? It could be an area that's obvious, it could be an area that's not obvious that people should look at, pay attention, that's super important. That is the most important area. Mike, we'll start with you and we'll go across. >> Sure. I would say one thing is composability. I really am excited about the fact that everyone are starting to generate ideas on their own and simply leveraging the existing DeFi infrastructure to allow that to happen. So that's one thing I would say. >> Jaime? >> Sorry. I think NFTs, right? NFTs, I'm not talking about the JPEGs or the pictures. I'm talking about the use of these technologies in much the same way that we were talking about being able to identify yourself online or buying actual real estate or whatever it might be. I think that we're unable to imagine what's going to be some of the biggest uses and I'm very, very excited about seeing what's going to happen. >> Okay. Mike, final statement. What one thing should people pay attention to? >> To my mind, we don't know what market will be next year. And I will recommend to pay attention for stable strategies, for stable core and projects, for stable rates, and always stable coin farming sphere for DeFi market. >> Guys, thanks so much for sharing your insight on this topic. Really appreciate your time for coming into theCUBE here in Palo Alto for the Unstoppable Domains Partner Showcase. Really thankful. Thanks for sharing. >> Thank you very much. >> Okay. This is theCUBE conversation here. I'm John Furrier with theCube. Thanks for watching. (upbeat music)
SUMMARY :
Great to have you on. and then go to you had the big ICO craze, So I'd say for the most part, 'cause, you know, Second is the fact that, you know, So you got to kind of think of And I just have enter to perspectives on kind of, you know, And they're starting to and a little bit of a, you know, to decide exactly, you know, protocols that need to built. Because the way that you think and reduce the time it takes to do things. And the next step after that will be Web 3.0 identity. And the fact that, you know, So that when you sign into a thing, I mean, you look at and where you live is Michael, what's your take? to how things, you know, Mike, your take. And the second one is more as we look at the next, you know, and simply leveraging the in much the same way that we were talking What one thing should And I will recommend to pay for the Unstoppable I'm John Furrier with theCube.
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2022 007 Charlie Brooks and Michael Williams1
>>Hello, and welcome to the cube special presentation of unstoppable domains partner showcase. I'm John furrier, your host of the cube. We got a great conversation talking about the future of the infrastructure of web three, all around domains, non fungible tokens, and more two great guests. Charlie Brooks, with business development of ensemble domains, and Michael Williams, product leader and advisor with unstoppable doing gentlemen, thanks for coming on the cube partner showcase with unstoppable domains. >>Thanks John. Excited to be here. So >>I love what you guys are doing. Congratulations on all your success. You guys are on the leading edge of what is a major infrastructure shift. Web three is being called, but people who have been doing this for a while, know that you see the blockchain, you see decentralization, you see immutability, all these future smart contracts. All the decentralized applications are now hitting the scene and NFTs are super hot as, as, as you can imagine, you guys are in the middle of it. So you guys are in, in, in the sweet spot of what I call the pragmatic pioneers. You guys are to building solutions that are making a difference like single sign-on. You have the login product, let's get into it. What is the path to I digital identity beyond the web, because we know what web identity is, but now that the web is kind of being abstracted away by this new web three layer, what is digital identity? >>Yeah, I can take that one. So I think what we're really seeing is this transition away from a purely physical identity where your digital life or where your, your online identity is really just a reflection of the, the parts of your physical identity, where you live, where you go to school, all of these things. And we're really seeing this world emerge where your online identity becomes much more of a primary. So if you have a way that you represent yourself in the online world, whether that's an Instagram account or TechTalk or email address or username, all of these things together make up your digital identity. So congrats. If you have any of those things, you already have one. >>Yeah. And we see that all the time with link tree people put their link tree out there and it's got the zillion handles. You're right. We all get up to Instagram and everyone's got like zillion identities. Is that a problem or an opportunity? >>I think it's just a reality. The fact that as our identities are spread across all of these different services and platforms that we use, the problem with something like link tree is that it is owned by link tree. You know, if I won the lottery purchased link tree and decided I wanted to change your personal website, John, I could easily do that. Moving to the kind of architecture that we have. And then if T architecture changes that significantly, it puts a lot of power back in the hands of the people who actually own those identities. >>You know, I do a lot of cube showcases with folks rent on my machine, learning and AI, and the number one conversation that they bring up. The number one issue is data. And they say when data is siloed and, and protected and owned, it is not optimized for machine learning. So I can almost imagine, as you bring NFTs to the digital identity, you mentioned you don't own your identity. If someone else is managing the service like link tree, this is, this is a cultural shift. This is an infrastructure software shift at the same time. Can you guys expand more about what you guys are doing with the NFT and ensemble domains with respect to that digital identity, because is that power shifting to the users now? And how does that compare to what's out there today? >>Sure. I think so. Our domains are NFTs, so they are ERC 7 21 tokens. And if you think about the past kind of web two identities are controlled by the platforms that we use, Twitter, Facebook, whatnot. There's a really a lack of data portability there. Our accounts and data live on their servers. They can be deleted at any time. So using an NFT to anchor your digital identity really gives you full control over your identity. You can't, it can't be deleted. It can't be revoked or edited or changed without your permission. And really, even better than information you store on your entity domain can be plugged into the services you use so that you never have to enter the same data twice. So when you go from platform to platform, everything can be tied to your existing domain. You're not going to a new site, kind of entering their ecosystem and providing all this information time and time again, and not really having a clear understanding of how your data is being used and where it's being stored. >>So the innovation here is the NFT is your identity and, and a non fungible token NFT is different than say a fungible tokens. So for the folks out there, that's trying to follow the bouncing ball. Michael, what's the difference between an NFT and a fungible token. And how does, and why is that important for identity? >>Yeah. My favorite metaphor here is baseball cards versus like dollar bills. So a dollar bill is fungible. If I have a dollar and then you have a dollar, we can trade dollars. And none of us is richer or poorer. If I have a babe Ruth and you have a Hank Aaron, and we swap baseball cards, like we have, we have changed something fundamental. So the, the important thing about NFT is, is that they are non fungible. So if I have a domain and you have a domain, like I have that identity and you have that identity, they are unique. They're independent, they're owned by each one of us. And then we can kind of swap them interchangeably. >>And that's why you're seeing NFTs hot with art and artists, because it's like a property, it's a property issue, not so much absolutely changeable, a divisible kind of asset. >>It is a, it is ownership rights in digital >>Form. Yes. All right. So now let's get into what the, the identity piece. I think I find that interesting because if I have something that's an NFT, it's not fungible. It's unique to me. It's property, my property, my login, this sounds compelling. So how does log-in work with the NFT? Can you guys take us through that, that architecture, what does it do? How does it work? And what's the benefit? >>So the way our login product works is it effectively uses your NFT domain. So Michael dot crypto, for example, as the authentication piece of a, of a login session. So basically when I, when I go and I try to log in with my domain, I type in Michael dot crypto. I sign it with my wallet, which cryptographically proves that I am this human. This is me. I have the rights to log in. And then when I do so I have the ability to share certain parts of my identity information with the applications that I use. And so it really blends the best of the ease of use from web to have just a standard like login with Gmail SSL experience, with all of the security and privacy benefits of web three. >>How important is single sign-on because, I mean, right now people are used to like, seeing things like log with your kid hub handle or LinkedIn, or, you know, Google, apple. I mean, you're seeing people offering login. Okay. What's the difference here from those solutions and why is it make sense for the user? >>Sure. Yeah. The big differences, what we're building is really user first. So if you think about traditional SSOs, you are the product. When you use their product, they're selling your data and, you know, they're tracking everything you do logging in with unstoppable handles, not only authentication, but data sharing as well. So when you log in a domain or owner can choose to share aspects of their online identity, such as first name, preferred language profile, picture location. So this is a user controlled way of using a sign-on, where they are permissioning, these different pieces of their identity. And really apps can use this information to enable new experiences, such as for example, website might automatically enable high contrast mode for someone visually impaired. It could, pre-populate your friends from a decentralized social graph. So what we're doing is taking the best parts of web to SSL and combining them with the best parts of web three. >>So no more losing your password entering in the same data, hundreds of times, you know, depending on other services, keep your information safe. Logging with unstoppable really puts you in complete control of your data. And, you know, a big part of that is you're not going to have 80 plus usernames and passwords anymore. You know, we have these tools like password managers that exist to kind of put a bandaid on this issue, but it's not really a long-term solution. So we're, we're building is really seamless onboarding where everything can be tied to your domain so that you can navigate to different apps in a much more seamless way. >>Michael, I got to get your thoughts on this because on the product side, it's interesting. My mind's kind of connecting some dots if I have, first of all, great convenience to reduce all those logins, right? So, you know, check their little pain, pain reduction. But when you think about what's different, I can now broker my data as well as log in. So let's just say, hypothetically, I'm cruising around some D apps and, you know, doing things and earning reputation or attention or points or whatever, tokens utility tokens. There could be a way for me to control what I own. I'm the product I own the data. Is that kind of where this is going? >>I think it's definitely a direction. It could go say, for example, if I'm a e-commerce platform and I'm trying to figure out where I'm going to place a new billboard, you know, one of the things that I could request from a user is their address. I can figure out where they live, what city they're in that will help inform the, the decision that I need to make as a business. And in return, maybe I give that person a dollar off their purchase, right? Like we can, we can start to build a stronger relationship between the applications that people use and the people that use them and try to optimize that whole experience and try to just transfer information back and forth to make everyone's lives better. >>What's the roadmap on the business side, Charlie, when you see companies kind of adopting it, they're probably taking baby steps or crawling before they walk they're walking before they run. I mean, I can see decentralized applications in the future, whether it's FinTech or whatever, having new kinds of marketplaces that take advantage of the paradigm where the, the script flips to the user first. Okay. So I see that. How do people get started now? What are some of the success momentum points that you're seeing companies do now with unstoppable? >>Sure. So a lot of web three apps are very sensitive about respecting the, the information that their users are providing, right? So what we're doing is I'm offering different ways for apps can touch with their users in a way that is user controlled. So an example there is that a lot of web three companies will use wallet connect to allow users to log in using a wallet address, an issue. There is that one person can have hundreds of wallet addresses, and it's impossible for the app to understand that. So what we do is we use login, we attach an email address, some other pieces to a wallet address so that we can identify who a unique user is. And the app is able to collect that information. They don't have to deal with passwords or PII storage. They have access to a huge amount of new data for an improved UX. >>It's really simple to implement and maintain as well. So one example there is if you are a DFI platform and you want to reward your users for coming to their site for the first time, now that they can identify unique user, they can drop a token into that user's wallet all because they're able to identify that user as unique. So they have a better way of understanding their customers. They enable their customers to share data. A lot of these companies well ask users to follow them on Twitter or discord when they need to provide updates or, you know, bug bounties, all these different things and log in with unstoppable, lets them permission, email addresses so they can collect emails if they want to do a newsletter. And instead of sort of harvesting data from elsewhere and kind of forcing people to join this newsletter program, it's all user controlled. So each user saying, yes, you can use my email for your newsletter. You know, I'm supporting your project, want to be kept up to date with bugs or bounties or rewards programs. So really it's just kind of a, a better way for users to, to share the data that they're willing to with dApps and dabs can use it to create all sorts of incentives and really just kind of understand their users on a, on a different level. >>How has the development Michael going on the, on the smart contract side of the business, you know, theories has always been heralded as being very developer focused. There's been great innovations. Just, you still got, you know, gas fees out there. You still gotta do some things. How is the development environment, how are the applications coming? Cause I can see the really, I can see the flywheel kicking in as a developer, Frank gets more streamlined, more efficient, and now you've got the identity piece nailed down. I just see a lot of kind of dominoes falling at the same time. What's the status on the dev side? >>What's your tour? The fascinating thing about crypto is how quickly it changes. You know, when I, when I joined Ethereum was pretty reasonable still for transactions. It was very cheap to get things done very fast. We've looked at last summer that things went completely out of control. This is a big reason that unstoppable for a long time has been working on a layer two and we've moved over to the Pollyanna, our primary source of record, which is built on top of it. The area of course, I think saved well over a hundred million dollars in Gaspe is for our users that we're constantly keeping an eye on new technologies that are emerging, weighing how we can incorporate those things and really where this industry is going to take us. You know, in many ways we are, are just as much passengers as the other people floating around the ecosystem as well. >>Yeah, it's, it's certainly getting faster every day and seeing a huge uptake on a theorem. I heard a stat that most people at the university of California, Berkeley, 30% of the computer science students are dropping out to join web three companies just goes to show you this cultural shift and you can see a lot more companies getting involved. So I got to ask you Charlie, on the biz dev front, how are companies getting started? What's the playbook? Are they putting their toe in the water? Are they jumping in full throttle? What's, what's the, what's the roadmap. What's the best practice for people to get started with unstoppable? >>Absolutely. You know, we're lucky that we get a lot of inbound interest from companies web two and web three because they first want to secure their domains. And we do a ton of work on the backend to protect trademark domains. We want to avoid squatting as much as possible. You know, we don't think that's the spirit of, of weaponry at all. And certainly not what the original intention of the internet was. So fair amount of companies will reach out to, out to us to get their domain. And then we can have a longer conversation about some of the other integrations and ways we can collaborate. So certainly visiting our website and several domains.com is a great starting point. We have an app submission page where asking, reach out to us, even request a grant. We have a grant prop, a program to help developers get started, provide them some resources to, to work with us and integrate some of our technology. >>We have great documentation as well on the site. So you can read all about what it takes to resolve domains, if you're a water and an exchange, as well as what it takes to integrate login within softball, which is actually a super easy integration as well, which we're, we're really excited about. So yeah, I'd say check out the website apply for our grant. If you think you're a fit there, then of course, people can always reach out to me directly on Twitter, on telegram email. We're very reachable and, and we're always happy to chat with projects and, and learn more about what they're doing. >>What's the coolest thing you've seen going on trial with your partners right now. What's, what's the, what's the number one use case that's cool that people are jumping on right now to get in and get some, some, you know, some success out of the gate. >>Yeah. Maybe, maybe gamefied kind of played, earns huge. It's blowing up. And the gaming community is really passionate, vibrant, just expanding like crazy same with there's all this cool new stuff you can do with defy where no matter, you know, how many, how, how big your kind of portfolio is, you're you're able to stake and use all these interesting tools to kind of grow your book. So it's super exciting to see and talk to all these projects and, you know, there's certainly kind of an energy in the community where everyone wants to onboard the general public to web three, right? So we're all working on these school projects, but we need everyone to come over from web to kind of understand the advantages of defy of game fi of having an empty domain. So I'm lucky that I'm kind of one of the first layers there of, of meeting new projects and kind of helping them get access to more users so that they can grow along with. >>Yeah. I remember the early days of Bitcoin and Ethereum, we were giving it away to give the, the community manager was give a, give a Bitcoin to someone that was when it was, you can actually give a Bitcoin to someone what's the, what's the word of mouth or organic viral. I won't say growth hack because that's got negative connotations, but what's the community's way of putting forth the mission for unstoppable. Is it just more domains you guys have any programs got going on? Is it give it away? I'll see you, you can get domains on your site, but what's the, what's the way to get people in gray shaded in and getting comfortable. >>Yeah. So much of what we do is really just all of that, to all that question, to answer that question, we spent a ton of time and energy just on education and whether that's specifically around domains or just general led three, we have a podcast which is pretty exceptional, which talks to what three leaders from across the space and makes the projects that they're working on more accessible. I think we passed over a hundred episodes, not too long ago. There's a ton of stuff that we do that other people do. If anyone has questions, I'm happy to talk about resources. >>Yeah. The part I think you guys are up to one 17, but that's a deep dive that you guys go deep on the podcast. So that's, you know, where you go in, what else is new on digital identity? Where do you guys see the future going now that you get the baseline identity with the NFT? It makes a lot of sense. Create innovation. Good logic makes sense. Solid. Technically what's next. >>Yeah. I think that's really boils down to the way that the internet has grown. Doesn't really feel like the way that the internet should be like our data shouldn't live in these walled gardens controlled by these large companies. Like ultimately people should be responsible for their own identity it's they should have control over the things that they do online, the data that's shared or the benefit of that data. And so the world that we are working towards is very much that where we are giving people the ability to be paid for sharing their data with companies, we're giving applications, the ability to request information from the people that use those applications to improve their experience. We're really just trying to make connections across the ecosystem, through these products to enable a better experience for everyone. So whether that's the, the use cases that I mentioned already, or maybe viewing reviews on something like Yelp or Amazon that just confirmed that the person that you are looking at is actually a real person, not some bot that's been paid to to the loader review. Like the, the interesting thing about these products is they're so universally applicable, applicable. There are so many different games that we can try to plug them in. So have >>It's a great example. It's double-edged sword. You can have a, a metaverse image and have pre-programmed conversations with, with, you know, liquid audio and the video application, you know, or it's a real person. How do you know the difference? You, these are going to be questions, you know, around, around who solves that problem. Now this is time for bots and is it time not for bots? We all know what happens when you get into the, you know, the game of manipulation, but also it can be helpful. This is where you gotta be smart and identity is critical in this future. Charlie, what's your reaction to the future of digital identity? I mean so much to look at here on the trajectory. >>Yeah. You know, I think a big part of it is data portability, right? If you go to a site like Instagram, you're giving them all this content that's very personal to you and you can't just pack up and leave Instagram. So we want a future where most of these apps are just kind of a front end and you can navigate from one to the other and bring your data with you and not be beholden to the companies that operate centralized servers. So I think data portability is huge and it's going to open up a lot of doors. And, and just going back to that thought on kind of cleaning up web two for a better web three. When I think about the Amazons, the Alps, the Yelps of the world, they're all these bots are all these awful fake reviews. There's a lot of gamification happening that is really just creating a lot of noise. >>And I want to bring kind of transparency back to the internet, where when you see a review, you should know that that's a real human and blockchain technology is enabling us to do that. And certainly enough, two domains are going to play a huge part of that. So I think that having an experience where, you know, and trust the people that you're interacting with is going to be really powerful and just a better experience for everyone. And there's a lot of ramifications with that. You know, politically speaking, we've, we've all seen all the issues with kind of attacking communities and using bots and fake accounts to kind of hit people's pain points is it's kind of sad and, and certainly not something that we want to see continue happening. So whatever we can do to kind of give people their digital identity and help people understand that this is a real person on the other end, I think is huge for, for the future of the internet and really for society as well. >>That's a great call out there. Charlie cleaning up the mess of web 2.0 web two. Well, actually I was, it was 2.0 technically now web three is no nos 0.0 in it, but, but I saw on our listen to the podcast with Matt, this recent one, and he had a great metaphor that went back to when I was growing up in the internet, you got IP addresses, right? And the mess there was, it was, you couldn't find what you want to look and no one could remember what to type in. Cause you can type in IP addresses in the browser back then. And then DNS came out and then keywords that's web. Okay. Now that mess now is fraud. Misinformation, bot manipulation, deep fakes, many other kind of unwanted kind of time to innovate. And every year, every time you had these inflection points, there'd be an abstraction on top of it. So similar thing happening here is that you guys see it too. >>Yeah. I think we're going back to some of the foundational architecture of the internet DNS and really bringing that forward about 30, 40 years in terms of technology. So loading in some work cryptography and some other fancy things to help patch some of those issues from the previous versions of the web. >>Yeah. Awesome. Well guys, thanks so much for coming on and the spirit of our tick talk, you know, I'm only summarize this. Can you guys give us a quick tick tock moment, short comment on, you know, where this is all going, whereas log-in single sign on mean and what should people do to take steps to secure their digital identity? >>Sure. I'll jump in here. So it's time for people to secure their digital identity. That great first step has gone on several domains and getting an entity domain. You know, you can control your data. You can do a lot of cool different things with your domain, including posting your own website that you own forever. And no one can take it away from you. I would certainly recommend the people join. Our discord, telegram community is check out our podcasts. It's really great. Especially if you're new to crypto web three, you know, we do a great job of sort of explaining all the basic concepts and expanding on them. So yeah, I'd say, you know, the time is now, so to get your digital identity and start embracing web three, because it's really exploding right now. And there's just so many incredible advantages, especially for the user, >>Michael, what's your take? >>I mean, I put not, I've said it better myself. >>Like we always say, if you're not on the next wave, your driftwood, and this is a big wave it's happening. It's pretty clear guys. It's it's there, it's happening now. And again, very pragmatic implementations of solving problems. The sign-on the app integration. Congratulations. And we've got our cube domain too, by the way. So we're we're I think we're good. You know, so we've got to put it to you. It's appreciate it, Charlie, Michael, thanks for coming on and sharing the update. Okay. This is the cube with unstoppable domains partner showcase, shout for your hosts. Got a lot of other great interviews. Check them out. We're going to continue our coverage and continue on with this great showcase. Thanks for watching.
SUMMARY :
We got a great conversation talking about the future of the infrastructure So So you guys are in, So if you have a way that you represent yourself Is that a problem or an opportunity? changes that significantly, it puts a lot of power back in the hands of the people who actually own those identities. So I can almost imagine, as you bring NFTs to the digital identity, So when you go from platform to platform, everything can be tied to your existing So the innovation here is the NFT is your identity and, So if I have a domain and you have a domain, like I have that identity and you have that identity, And that's why you're seeing NFTs hot with art and artists, because it's like a property, Can you guys take us through that, that architecture, what does it do? So the way our login product works is it effectively uses your NFT domain. seeing things like log with your kid hub handle or LinkedIn, or, you know, Google, So when you log in a domain or owner you know, depending on other services, keep your information safe. I have, first of all, great convenience to reduce all those logins, right? I'm trying to figure out where I'm going to place a new billboard, you know, one of the things that I could What's the roadmap on the business side, Charlie, when you see companies kind of adopting it, And the app is able to collect that information. So each user saying, yes, you can use my email Cause I can see the really, around the ecosystem as well. So I got to ask you Charlie, on the biz dev front, how are companies getting started? of the internet was. So you can read all about what it takes to resolve domains, What's the coolest thing you've seen going on trial with your partners right now. So it's super exciting to see and talk to all these projects and, you know, there's certainly kind of an energy Is it just more domains you guys have any programs to answer that question, we spent a ton of time and energy just on education and So that's, you know, where you go in, what else is new on digital identity? that just confirmed that the person that you are looking at is actually a real person, We all know what happens when you get into the, you know, the game of manipulation, you can navigate from one to the other and bring your data with you and not be beholden to the And I want to bring kind of transparency back to the internet, where when you see a review, So similar thing happening here is that you guys the previous versions of the web. on, you know, where this is all going, whereas log-in single sign on mean and what So yeah, I'd say, you know, the time is now, This is the cube with unstoppable domains partner showcase, shout for your hosts.
SENTIMENT ANALYSIS :
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Michael D'Aniello, VMware | AWS re:Invent 2021
(bright music) >> Welcome back to theCUBE's coverage of AWS re:Invent 2021. I'm John Furrier, your host of theCUBE. We have Michael D´aniello, platform architect at VMware's Carbon Black. Michael, great to see you. We're here at re-Invent virtual hybrid in person. Great to have you on theCUBE. Thanks for coming on. >> Yeah, thanks a lot. Glad to be here. >> So one of the big stories that we're tracking, obviously, is workloads. All cloud for all workloads. Obviously the data is a big part of things, but under the covers and optimizing cloud for the application developers, this modern application movement is more and more at the top of the stack. People just wanting to code. Infrastructure as code. You've seen DevSecOps is a big trend that's driving all new microservices, all new greatness for developers, but still, there's an optimization question. I want to get your thoughts on this, is what you do. Take a minute to explain what your role is at Carbon Black around this cloud optimization. >> Yeah, absolutely. Yeah, so my name is Michael D'aniello. I am a platform architect of VMware Carbon Black. I work across all the different engineering teams. And our main objective is to develop scalable platform tools and that includes, yeah, cloud security, automation pieces, pipelines, cost optimization, like we'll be talking about today, developer enablement tooling and observability tooling. >> One of the big things about instances is that, you know, do I have enough instances? 'Cause honestly, the elastic cloud is amazing, all kinds of new resources there, but talk about the AMD portion of the instances. How do we identify these instances? How to developers understand it, what's in them, and what's the selection criteria? Take us through that whole process of the Amazon web service and the AMD instances. >> Yeah, sure. So essentially, we're leveraging a lot of our instances to run our EKS clusters, which is a managed service for me and for us to run our Kubernetes clusters. And we identify that we can take a bunch of those instances and gain some cost optimization benefits by selecting from Intel to AMD processors. And, you know, initially, we had measured out to be roughly a 10% reduction in cost just for selecting that instance type. But yeah, we actually learned we gained quite a bit more, so. >> John: You know, developers are always like, I want more power, and this is what, you know, the whole idea of Cloud is. Cloud scale has been a big competitive advantage, but also the cost aspect of it. What's the balance between maximizing performance and cost optimization? Because now, you know, people don't want to, you know, they want more power. They also don't want to have a lot of extra spend. And this is kind of one of those things they talk about in Cloud where it's been so successful, cost is important. >> Yeah, yeah, for sure. And it's got to be easy, too, to get that cost optimization benefit. Otherwise, you're spending all your cycles and burning that money there in the human capital and the team and the engineering effort. So luckily, this change is a one-line change. We use Terraform for our automated provisioning, a layer, and we were able to make that one line change and then developers didn't have to make any application changes, which was great. So it was a no-brainer for us to pursue this. >> Talk about the EC2 instances that leverage AMD based process for the EKS, you mentioned that earlier, what is that all about? What's the benefits, what's in it for you guys? >> Yeah, for sure. So essentially, the workloads that are running on these instance types are actual Carbon Black Cloud application. So, all the backend systems that support our customers. And so in that use case, we're, you know, we're spinning up all of our containers that are running our applications and essentially, that's our use case for those instance types. >> How did you come to use the AWS EC2 instances on the AMD? Did you have an evaluation process? Did you just go select it? I mean, take us through that migration aspect of it. >> Yeah, sure, yeah. So originally, we're looking across the board. How can we do better cost optimization, right? And that goes across every different AWS resource, but we targeted this one specifically. We worked alongside with their AWS TAMs and representatives to basically find out, "Hey, is this financially worth the effort?" And we did reach that conclusion with some analysis, basically targeting these instance types and doing some analysis on that cost optimization specifically. And it ended up, you know, being the right thing to target. >> What was the ease of use of the switch? Take us through that. Was it a heavy lift? Was it seamless? Take us through the impact, there, on the move over and what were the results of that? >> Yeah, so I mean, that's the greatest thing. Like I said before, I mean, we had to make just a single line change just to change that instance type in our config and then roll that out across our regions. We did slow roll that in order to make sure that those changes in our development environments didn't make any, you know, performance hits or we didn't run into any snags with the applications themselves. But yeah, I mean, that's the greatest part about the story from my perspective is the ease to migrate over and to switch to these instance types, and then you just immediately gain that cost optimization benefit. >> You know what I love about what your job is, platform architect, that word kind of had a lot of meaning even 10, 15 years ago, but now with the Cloud, it's almost like you're always finagling and managing and massaging and nurturing the infrastructure to enable it. More new things are coming online as well, more high level services. So you've got a fun job and it's always evolving. How do you stay on top of it? What's the impact been for your customers, too, as you start deploying some of these new instance capabilities? Take us through kind of a day in the life of what you do and then what's the impact of customers? >> Yeah, sure. So, you know, like you said, there's quite a bit now to look at. You know, you got to stay on top of different blogs and keep connected with your network to see what your other colleagues are doing across different companies. You know, you can go into conferences like AWS re:Invent, right, to keep on the cutting edge here. But yeah, that's essentially, you know, one of the key aspects is just trying to look at all the different aspects, all the new technologies that are coming out, making sure you're making the right choices there and trying to get the most bang for your buck while you're at it. >> What are some of the big factors that you see in cloud native as you start to look at what customers are doing? Obviously with Kubernetes, you're starting to see that platform develop inside the industry as well as de facto, kind of orchestration layer. But now as customers start to look at it, they want to have more ease of use there, too. At the same time, they don't want to have to do a lot of front end work. They want to get instant benefits in the Cloud, obviously, whether it's from a security standpoint or just rolling out a modern application. Okay, so as having all this infrastructure under the covers, how do you look at that problem and how do you capture that opportunity? >> Yeah, and I think that's why we're seeing a movement here on platform teams. It's kind of a newer terminology, usually a band of developers and SREs come together and say, "Well, we've got a lot of different things to look at. We're onboarding applications to Kubernetes, and we need to make tools so that developers don't have to think much about the transition and the underlying platform." And so that's one of our success metrics on the platform engineering team is just to almost, you know, be non-existent, right? To just have everything flow through our systems and then have just a high ease of use to onboard the applications to the new platform. >> You know, it looks like you have some great success with the AMD based instances. Can I ask you a question? 'Cause I wanted figure this out. How do you identify an AMD based instance when you're making the selections? >> Yeah, sure. It's as easy as just the A after the name. So for us, it was the C5.4XL. And if you want the AMD one, it's just the C5A.4XL. So I guess technically, instead of a one line change, it's actually a one letter change. So, quite easy there. >> Yeah, it's almost like back in the old glory days of command line, one quick update. The customer aspect of this is also important, too. If you don't mind, while I got you here, what are some of the things that you're hearing from your customers, from a performance standpoint, that they're looking for? Obviously, the cost optimization is key, but as they look to deploy more power and more performance, what are some of the things that your customers are looking for from Carbon Black? >> Yeah, so I mean, we are a security company, but we're really a data company because we have, you know, 8,000 customers, we processed over a trillion events per day, we ingress over a hundred terabytes of data per day. And so, our customers need high level performance. And if we can't provide that with low latency, we're not successful. So that's why, you know, performance on the underlying systems that are running our applications is super critical. >> Yeah, you're looking at trailblazer over there. I mean, the work that you guys are doing with the data is amazing. And that's a big theme at re:Invent this year is that data is a huge part. We look at the success of the cloud growth on this, I call gen-two cloud, happening. This whole modern movement is all about how people handle the data at scale, 'cause cloud scales here and now you've got processing all that data, The trailblazing that's going on, there's like this new wave of, I almost called it first-generation trailblazers, but you guys are doing that. What advice would you have for other architects out there and kind of the mainstream enterprises who are like, "Hey, I want to take advantage of the path that you guys have plowed through." What's your advice? >> Yeah, I think one of the key things in a place where we've had a lot of success is creating standards, making sure that we're choosing technology wisely, and making sure that your company isn't building the same solution in silos. And you know, that's a huge pattern that I've seen in my career. And if you can negate that, you're going to be in a great place. So, you know, choose the right technology, container first, cloud native first, push forward, and then make sure that everybody's kind of on that same ship running in the same direction. >> Well, great case study on this AMD based instance migration. Was there any uplift and experience that you've seen on the switch and the performance? Can you just talk about that? What does it mean to upgrade? What benefits are you seeing on the performance you have? >> Yeah, so I didn't hit on this yet and I really wanted to. Yeah, so upfront, the instance itself is 10% cheaper. However, we found out that we had to run far less instances because of that performance increase. So we ended up saving roughly 30% and we've continued to scale out. So at first, it was a couple of hundred instances. Now we're in the thousands and we're going to keep ramping up to over 10 thousands, tens of that. >> John: Let me get this right. So single line change, letter change, instance change. So you get not as many instances, and you save money, so you get cost optimization and higher performance. >> Yep. They say, if it's too good to be true, it's not. But in this case, it actually is. >> So why is it so good in your opinion? What did you discover? What was the big revelation that went down this path? Because that's good value proposition. >> Yeah, for sure. I mean, so initially, we were just chasing that initial BC to 10% and then as we kind of push it forward, we're looking at the metrics, month to month costs and we're actually saying, well, as we kind of swap over from one instance type to another, we're actually paying less. And then once we fully swapped over, it took five or six months to get to the same amount of costs as we continued to scale upward. So it's been a great story. >> It is a great story. It's super nuanced, but it's super important to know these platform benefits. I got to ask you on a personal question, if you don't mind. We love covering Cloud. We've been covering Amazon, it's our ninth year at re:Invent. Just love covering all the action and tech as this just total awesomeness environment. Cloud scale, innovation, capabilities, it's like surfing a big wave. But there's a bigger wave coming and we're seeing it now. I want to get your thoughts on this. As you look to the next big wave, beyond Cloud now, Cloud scale, data, new architecture is rolling out with Edge, basically distributing computing at large scale, and tons of security challenges, right? How do you look at this next big wave coming? Are you staring at it saying, wow, this is going to be huge? And how do you ride that wave? What's your mindset and how do you look at that? >> Well first of all, I'm extremely excited about it. Just the further this thing grows out, there's definitely more complexity, but just a whole slew of fun problems to solve. But when we look at these different problems and solving them at scale across multiple regions, it gets pretty exciting, right? So I can say one example of this is our security of our Cloud, not the security product, and we've developed automation for prevention and auto-remediation in our pipelines. It's been such a success story. And these type of technologies did not exist even a couple of years ago and we've been able to take advantage of them. So, there's going to be a lot more of that where that came from. So, yeah. >> Michael, great work. And again, you're truly a trailblazer, and this is, again, you got to do it. You got to screw your own cloud and stay on the cutting edge and ride that wave. Congratulations on the CostOp cloud optimization and the success with AMD based instances. Congratulations. Thanks. >> Thanks. >> Okay, this is theCUBEs coverage of AWS's re:Invent 2021. I'm John Furrier, your host of theCUBE. Thanks for watching. (inspirational music)
SUMMARY :
Great to have you on theCUBE. Glad to be here. So one of the big and that includes, yeah, cloud security, and the AMD instances. And, you know, initially, this is what, you know, and the engineering effort. And so in that use case, we're, you know, AWS EC2 instances on the AMD? being the right thing to target. on the move over and what and then you just immediately gain and nurturing the But yeah, that's essentially, you know, and how do you capture that opportunity? and the underlying platform." Can I ask you a question? And if you want the AMD in the old glory days of So that's why, you know, I mean, the work that you guys are doing and making sure that your on the performance you have? because of that performance increase. So you get not as many good to be true, it's not. What did you discover? that initial BC to 10% I got to ask you on a personal Just the further this thing grows out, and this is, again, you got to do it. coverage of AWS's re:Invent 2021.
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AWS reInvent 2021 AMD Michael D'Aniello
(bright music) >> Welcome back to theCUBE's coverage of AWS re:Invent 2021. I'm John Furrier, your host of theCUBE. We have Michael D´aniello, platform architect at VMware's Carbon Black. Michael, great to see you. We're here at re-Invent virtual hybrid in person. Great to have you on theCUBE. Thanks for coming on. >> Yeah, thanks a lot. Glad to be here. >> So one of the big stories that we're tracking, obviously, is workloads. All cloud for all workloads. Obviously the data is a big part of things, but under the covers and optimizing cloud for the application developers, this modern application movement is more and more at the top of the stack. People just wanting to code. Infrastructure as code. You've seen DevSecOps is a big trend that's driving all new microservices, all new greatness for developers, but still, there's an optimization question. I want to get your thoughts on this, is what you do. Take a minute to explain what your role is at Carbon Black around this cloud optimization. >> Yeah, absolutely. Yeah, so my name is Michael D'aniello. I am a platform architect of VMware Carbon Black. I work across all the different engineering teams. And our main objective is to develop scalable platform tools and that includes, yeah, cloud security, automation pieces, pipelines, cost optimization, like we'll be talking about today, developer enablement tooling and observability tooling. >> One of the big things about instances is that, you know, do I have enough instances? 'Cause honestly, the elastic cloud is amazing, all kinds of new resources there, but talk about the AMD portion of the instances. How do we identify these instances? How to developers understand it, what's in them, and what's the selection criteria? Take us through that whole process of the Amazon web service and the AMD instances. >> Yeah, sure. So essentially, we're leveraging a lot of our instances to run our EKS clusters, which is a managed service for me and for us to run our Kubernetes clusters. And we identify that we can take a bunch of those instances and gain some cost optimization benefits by selecting from Intel to AMD processors. And, you know, initially, we had measured out to be roughly a 10% reduction in cost just for selecting that instance type. But yeah, we actually learned we gained quite a bit more, so. >> John: You know, developers are always like, I want more power, and this is what, you know, the whole idea of Cloud is. Cloud scale has been a big competitive advantage, but also the cost aspect of it. What's the balance between maximizing performance and cost optimization? Because now, you know, people don't want to, you know, they want more power. They also don't want to have a lot of extra spend. And this is kind of one of those things they talk about in Cloud where it's been so successful, cost is important. >> Yeah, yeah, for sure. And it's got to be easy, too, to get that cost optimization benefit. Otherwise, you're spending all your cycles and burning that money there in the human capital and the team and the engineering effort. So luckily, this change is a one-line change. We use Terraform for our automated provisioning, a layer, and we were able to make that one line change and then developers didn't have to make any application changes, which was great. So it was a no-brainer for us to pursue this. >> Talk about the EC2 instances that leverage AMD based process for the EKS, you mentioned that earlier, what is that all about? What's the benefits, what's in it for you guys? >> Yeah, for sure. So essentially, the workloads that are running on these instance types are actual Carbon Black Cloud application. So, all the backend systems that support our customers. And so in that use case, we're, you know, we're spinning up all of our containers that are running our applications and essentially, that's our use case for those instance types. >> How did you come to use the AWS EC2 instances on the AMD? Did you have an evaluation process? Did you just go select it? I mean, take us through that migration aspect of it. >> Yeah, sure, yeah. So originally, we're looking across the board. How can we do better cost optimization, right? And that goes across every different AWS resource, but we targeted this one specifically. We worked alongside with their AWS TAMs and representatives to basically find out, "Hey, is this financially worth the effort?" And we did reach that conclusion with some analysis, basically targeting these instance types and doing some analysis on that cost optimization specifically. And it ended up, you know, being the right thing to target. >> What was the ease of use of the switch? Take us through that. Was it a heavy lift? Was it seamless? Take us through the impact, there, on the move over and what were the results of that? >> Yeah, so I mean, that's the greatest thing. Like I said before, I mean, we had to make just a single line change just to change that instance type in our config and then roll that out across our regions. We did slow roll that in order to make sure that those changes in our development environments didn't make any, you know, performance hits or we didn't run into any snags with the applications themselves. But yeah, I mean, that's the greatest part about the story from my perspective is the ease to migrate over and to switch to these instance types, and then you just immediately gain that cost optimization benefit. >> You know what I love about what your job is, platform architect, that word kind of had a lot of meaning even 10, 15 years ago, but now with the Cloud, it's almost like you're always finagling and managing and massaging and nurturing the infrastructure to enable it. More new things are coming online as well, more high level services. So you've got a fun job and it's always evolving. How do you stay on top of it? What's the impact been for your customers, too, as you start deploying some of these new instance capabilities? Take us through kind of a day in the life of what you do and then what's the impact of customers? >> Yeah, sure. So, you know, like you said, there's quite a bit now to look at. You know, you got to stay on top of different blogs and keep connected with your network to see what your other colleagues are doing across different companies. You know, you can go into conferences like AWS re:Invent, right, to keep on the cutting edge here. But yeah, that's essentially, you know, one of the key aspects is just trying to look at all the different aspects, all the new technologies that are coming out, making sure you're making the right choices there and trying to get the most bang for your buck while you're at it. >> What are some of the big factors that you see in cloud native as you start to look at what customers are doing? Obviously with Kubernetes, your starting to see that platform develop inside the industry as well as defacto, kind of orchestration layer. But now as customers start to look at it, they want to have more ease of use there, too. At the same time, they don't want to have to do a lot of front end work. They want to get instant benefits in the Cloud, obviously, whether it's from a security standpoint or just rolling out a modern application. Okay, so as having all this infrastructure under the covers, how do you look at that problem and how do you capture that opportunity? >> Yeah, and I think that's why we're seeing a movement here on platform teams. It's kind of a newer terminology, usually a band of developers and SREs come together and say, "Well, we've got a lot of different things to look at. We're onboarding applications to Kubernetes, and we need to make tools so that developers don't have to think much about the transition and the underlying platform." And so that's one of our success metrics on the platform engineering team is just to almost, you know, be non-existent, right? To just have everything flow through our systems and then have just a high ease of use to onboard the applications to the new platform. >> You know, it looks like you have some great success with the AMD based instances. Can I ask you a question? 'Cause I wanted figure this out. How do you identify an AMD based instance when you're making the selections? >> Yeah, sure. It's as easy as just the A after the name. So for us, it was the C5.4XL. And if you want the AMD one, it's just the C5A.4XL. So I guess technically, instead of a one line change, it's actually a one letter change. So, quite easy there. >> Yeah, it's almost like back in the old glory days of command line, one quick update. The customer aspect of this is also important, too. If you don't mind, while I got you here, what are some of the things that you're hearing from your customers, from a performance standpoint, that they're looking for? Obviously, the cost optimization is key, but as they look to deploy more power and more performance, what are some of the things that your customers are looking for from Carbon Black? >> Yeah, so I mean, we are a security company, but we're really a data company because we have, you know, 8,000 customers, we processed over a trillion events per day, we ingress over a hundred terabytes of data per day. And so, our customers need high level performance. And if we can't provide that with low latency, we're not successful. So that's why, you know, performance on the underlying systems that are running our applications is super critical. >> Yeah, you're looking at trailblazer over there. I mean, the work that you guys are doing with the data is amazing. And that's a big theme at re:Invent this year is that data is a huge part. We look at the success of the cloud growth on this, I call gen-two cloud, happening. This whole modern movement is all about how people handle the data at scale, 'cause cloud scales here and now you've got processing all that data, The trailblazing that's going on, there's like this new wave of, I almost called it first-generation trailblazers, but you guys are doing that. What advice would you have for other architects out there and kind of the mainstream enterprises who are like, "Hey, I want to take advantage of the path that you guys have plowed through." What's your advice? >> Yeah, I think one of the key things in a place where we've had a lot of success is creating standards, making sure that we're choosing technology wisely, and making sure that your company isn't building the same solution in silos. And you know, that's a huge pattern that I've seen in my career. And if you can negate that, you're going to be in a great place. So, you know, choose the right technology, container first, cloud native first, push forward, and then make sure that everybody's kind of on that same ship running in the same direction. >> Well, great case study on this AMD based instance migration. Was there any uplift and experience that you've seen on the switch and the performance? Can you just talk about that? What does it mean to upgrade? What benefits are you seeing on the performance you have? >> Yeah, so I didn't hit on this yet and I really wanted to. Yeah, so upfront, the instance itself is 10% cheaper. However, we found out that we had to run far less instances because of that performance increase. So we ended up saving roughly 30% and we've continued to scale out. So at first, it was a couple of hundred instances. Now we're in the thousands and we're going to keep ramping up to over 10 thousands, tens of that. >> John: Let me get this right. So single line change, letter change, instance change. So you get not as many instances, and you save money, so you get cost optimization and higher performance. >> Yep. They say, if it's too good to be true, it's not. But in this case, it actually is. >> So why is it so good in your opinion? What did you discover? What was the big revelation that went down this path? Because that's good value proposition. >> Yeah, for sure. I mean, so initially, we were just chasing that initial BC to 10% and then as we kind of push it forward, we're looking at the metrics, month to month costs and we're actually saying, well, as we kind of swap over from one instance type to another, we're actually paying less. And then once we fully swapped over, it took five or six months to get to the same amount of costs as we continued to scale upward. So it's been a great story. >> It is a great story. It's super nuanced, but it's super important to know these platform benefits. I got to ask you on a personal question, if you don't mind. We love covering Cloud. We've been covering Amazon, it's our ninth year at re:Invent. Just love covering all the action and tech as this just total awesomeness environment. Cloud scale, innovation, capabilities, it's like surfing a big wave. But there's a bigger wave coming and we're seeing it now. I want to get your thoughts on this. As you look to the next big wave, beyond Cloud now, Cloud scale, data, new architecture is rolling out with Edge, basically distributing computing at large scale, and tons of security challenges, right? How do you look at this next big wave coming? Are you staring at it saying, wow, this is going to be huge? And how do you ride that wave? What's your mindset and how do you look at that? >> Well first of all, I'm extremely excited about it. Just the further this thing grows out, there's definitely more complexity, but just a whole slew of fun problems to solve. But when we look at these different problems and solving them at scale across multiple regions, it gets pretty exciting, right? So I can say one example of this is our security of our Cloud, not the security product, and we've developed automation for prevention and auto-remediation in our pipelines. It's been such a success story. And these type of technologies did not exist even a couple of years ago and we've been able to take advantage of them. So, there's going to be a lot more of that where that came from. So, yeah. >> Michael, great work. And again, you're truly a trailblazer, and this is, again, you got to do it. You got to screw your own cloud and stay on the cutting edge and ride that wave. Congratulations on the CostOp cloud optimization and the success with AMD based instances. Congratulations. Thanks. >> Thanks. >> Okay, this is theCUBEs coverage of AWS's re:Invent 2021. I'm John Furrier, your host of theCUBE. Thanks for watching. (inspirational music)
SUMMARY :
Great to have you on theCUBE. Glad to be here. So one of the big and that includes, yeah, cloud security, and the AMD instances. And, you know, initially, this is what, you know, and the engineering effort. And so in that use case, we're, you know, AWS EC2 instances on the AMD? being the right thing to target. on the move over and what and then you just immediately gain and nurturing the But yeah, that's essentially, you know, and how do you capture that opportunity? and the underlying platform." Can I ask you a question? And if you want the AMD in the old glory days of So that's why, you know, I mean, the work that you guys are doing and making sure that your on the performance you have? because of that performance increase. So you get not as many good to be true, it's not. What did you discover? that initial BC to 10% I got to ask you on a personal Just the further this thing grows out, and this is, again, you got to do it. coverage of AWS's re:Invent 2021.
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Ryan Mac Ban, UiPath & Michael Engel, PwC | UiPath FORWARD IV
(upbeat music) >> From the Bellagio Hotel in Las Vegas, It's theCUBE. Covering UiPath FORWARD IV. Brought to you by UiPath. >> Welcome back to theCUBE's coverage of UiPath FORWARD IV. Live from the Bellagio, in Las Vegas. I'm Lisa Martin with Dave Vellante. We're here all day today and tomorrow. We're going to talk about process mining next. We've got two guests here. Mike Engel is here, intelligent automation and process intelligence leader at PWC. And Ryan McMahon, the SVP of growth at UiPath. Gentlemen, welcome to the program. >> Thank you, Lisa. >> Thank you. >> So Ryan, I'm going to start with you. Talk to us about process mining. How does UiPath do it differently and what are some of the things being unveiled at this event? >> So look, I would tell you it's actually more than process mining and hopefully, not only you but others saw this this morning with Param. It's really about the full capabilities of that discovery suite. In which, obviously, process mining is part of. But it starts with task capture. So, going out and actually working with subject matter experts on a process. Accounts payable, accounts receivable, order to cash, digitally capturing that process or how they believe it should work or execute across one's environment. Right Mike? And then from there, actually validating or verifying with things or capabilities like process mining. Giving you a full digital x-ray of actually how that process is being executed in the enterprise. Showing you process bottlenecks. For things like accounts payable, showing you days outstanding, maverick buying, so you can actually pin point and do a few things. Fix your process, right? Where process should be fixed. Fix your application because it's probably not doing what you think it is, and then third, and where the value comes, is in our platform of which process mining is a capability, our PA platform. Really moving directly to automations, right? And then, having the ability with even task mining to drill into a specific bottleneck. Capturing keystrokes, clicks, and then moving to, with both of those, process mining and task mining, into Automation Hub, as part of our discovery platform as well. Being able to crowdsource, prioritize, all of those potential, if you will, just capabilities of automations, and saying, "Okay, let's go and prioritize these. These deliver to the greatest value," and executing across them. So, as much as it is about process mining, it's actually the whole entire discovery suite of capabilities that differentiates UiPath from other RPA vendors, as the only RPA vendor that delivers process mining, task mining and this discovery suite as part of our enterprise automation platform. >> Such a critical point, Ryan. I mean, it's multi-dimensional. It's not just one component. It's not just process mining or task mining, it's the combination that's really impactful. Agree with you a hundred percent. >> So, one of the things that people who watch our shows know, I'm like a broken record on this, the early days of RPA, I called it paving the cow path. And that was good because somebody knew the process, they just repeat it. But the problem was, the process wasn't necessarily the best process. As you just described. So, when you guys made the acquisition of ProcessGold, I said, "Okay, now I'm starting to connect the dots," and now a couple years on, we're starting to see that come together. This is what I think is most misunderstood about UiPath, and I wonder, from a practitioner's perspective, if you can sort of fill in some of those gaps. It's that, it's different from a point tool, it's different from a productivity tool. Like Power Automate, I'll just say it, that's running in Azure Cloud, that's cool or a vertically integrated part of some ERP Stack. This is a horizontal play that is end to end. Which is a bigger automation agenda, it's bold but it's potentially huge. $60 billion dollar TAM, I think that's understated. Maybe you could, from a practitioner's perspective, share with us the old way, >> Yeah. >> And kind of, the new way. >> Well obviously, we all made a lot of investments in this space, early on, to determine what should we be automating in the first place? We even went so far as, we have platforms that will transcribe these kind of surveys and discussions that we're having with our clients, right. But at the end of the day all we're learning is what they know about the process. What they as individuals know about the process. And that's problematic. Once we get into the next phase of actually developing something, we miss something, right? Because we're trying to do this rapidly. So, I think what we have now is really this opportunity to have data driven insights and our clients are really grabbing onto that idea, that it's good to have a sense of what they think they do but it's more important to have a sense of what they actually do. >> Are you seeing, in the last year in a half we've seen the acceleration of a lot of things, there's some silver linings but we've also seen the acceleration in automation as a mandate. Where is it? In terms of a priority, that you're seeing with customers, and are there any industries that you're seeing that are really leading the edge here? >> Well I do see it as a priority and of course, in the role that I have, obviously everybody I talk to, it's a priority for them. But I think it's kind of changing. People are understanding that it's not just a sense of, as Ryan was pointing out, it's not just a sense of getting an understanding of what we do today, it's really driving it to that next step of actually getting something impactful out the other end. Clients are starting to understand that. I like to categorize them, there's three types of clients, there's starters, there's stall-ers and those that want to scale. >> Right? So we're seeing a lot more on the other ends of this now, where clients are really getting started and they're getting a good sense that this is important for them because they know that identifying the opportunities in the first place is the most difficult part of automation. That's what's stalling the programs. Then on the other end of the spectrum, we've got these clients that are saying, "Hey, I want to do this really at scale, can you help us do that?" >> (Ryan) Right. >> And it's quite a challenge. >> How do I build a pipeline of automations? So I've had success in finance and accounting, fantastic. How do I take this to operations? How do I take this this to supply chain? How do I take this to HR? And when I do that, it all starts with, as Wendy Batchelder, Chief Data Officer at VMware, would say and as a customer, "It starts with data but more importantly, process." So focusing on process and where we can actually deliver automation. So it's not just about those insights, it's about moving from insights to actionable next steps. >> Right. >> And that is where we're seeing this convergence, if you will, take place. As we've seen it many times before. I mentioned I worked at Cisco in the past, we saw this with Voice Over IP converging on the network. We saw this at VMware, who I know you guys have spoken to multiple times. When a move from a hypervisor to including NSX with the network, to including cloud management and also VSAN for storage, and converging in software. We're seeing it too with process, really. Instead of kids and clipboards, as they used to call it, and many Six Sigma and Lean workshops, with whiteboards and sticky papers, to actually showing people within, really, days how a process is being executed within their organization. And then, suggesting here's where there's automation capabilities, go execute against them. >> So Ryan, this is why sometimes I scoff at the TAM analysis. I get you've got to do the TAM analysis, you've got to communicate to Wall Street. But basically what you do is you pull out IDC or Gartner data, which is very stovepipe, and you kind of say, "Okay we're in this market." It's the convergence of these markets. It's cloud, it's containers, it's IS, it's PaaS, it's Saas, it's blockchain, it's automation. They're all coming together to form this, it sound like a buzzword but this digital matrix, if you will. And it's how well you leverage that digital matrix, which defines your digital business. So, talk about the role that automation, generally, RPA specifically, process mining specifically, play in a digital business. >> Do you want to take that Mike or do you want me to take it? >> We can both do it? How about that? >> Yeah, perfect. >> So I'll start with it. I mean all this is about convergence at this point, right? There are a number of platform providers out there, including UiPath, that are kind of teaching us that. Often times led by the software vendors in terms of how we think of it but what we know is that there's no one solution. We went down the RPA path, lots of clients and got a lot of excitement and a lot of impact but if you really want to drive it broader, what clients are looking at now, is what is the ecosystem of tools that we need to have in place to make that happen? And from our perspective, it's got to start with really, process intelligence. >> What I would say too, if you look at digital transformation, it was usually driven from an application. Right? Really. And what I think customers found was that, "Hey," I'm going to name some folks here, "Put everything in SAP and we'll solve all your problems." Larry Ellison will tell you, "Put everything into Oracle and we'll solve all your problems." Salesforce, now, I'm a salesperson, I've never used an out of the box Salesforce dashboard in my life, to run my business because I want to run it the way I want to run it. Having said that though, they would say the same thing, "Put everything into our platform and we'll make sure that we can access it and you can use it everywhere and we'll solve all of your problems." I think what customers found is that that's not the case. So they said, "Okay, where are there other ways. Yes, I've got my application doing what it's doing, I've improved my process but hang on. There's things that are repeatable here that I can remove to actually focus on higher level orders." And that's where UiPath comes in. We've kind of had a bottom up swell but I would tell you that as we deliver ROI within days or weeks, versus potentially years and with a heavy, heavy investment up front. We're able to do it. We're able to then work with our partners like PWC, to then demonstrate with business process modeling, the ability to do it across all those, as I call, Silo's of excellence in an organization, to deliver true value, in a timeline, with integrated services from our partner, to execute and deliver on ROI. >> You mentioned some of the great software companies that have been created over the years. One you didn't mention but I want you to comment on it is Service Now. Because essentially McDermott's trying to create the platform of platforms. All about workflow and service management. They bought an RPA company, "Hey we got this too." But it's still a walled garden. It's still the same concept is put everything in here. My question is, how are you different? Yeah look, we're going to integrate with customers who want to integrate because we're an open platform and that's the right approach. We believe there will be some overlap and there'll be some choices to be made. Instead of that top down different approach, which may be a little bit heavy and a large investment up front, with varied results, as far as what that looks like, ours is really a bottoms up. I would tell you too, if you look at our community, which is a million and a half, I believe, strong now and growing, it's really about that practitioner and those people that have embraced it from the bottom up that really change how it gets implemented. And you don't have what I used to call the white blood cells, pushing back when you're trying to say, "Hey, let's take it from this finance and accounting to HR, to the supply chain, to the other sides of the organization," saying, "Hey look, be part of this," instead of, "No, you will do." >> Yeah, there's no, at least that I know of, there's no SAP or Salesforce freemium. You can't try it before you buy. And the entry price is way higher. I mean generally. I guess Salesforce not necessarily but I could taste automation for well under $100,000. I could get in for, I bet you most of your customers started at 25 of $50,000 departmental deployments. >> It's a bottoms up ground swell, that's exactly right. And it's really that approach. Which is much more like an Atlassian, I will tell you and it's really getting to the point where we obviously, and I'm saying this, I work at UiPath, we make really good software. And so, out of the box, it's getting easier and easier to use. It all integrates. Which makes it seamless. The reason people move to RPA first was because they got tired of bouncing between applications to do a task. Now we deliver this enterprise automation platform where you can go from process discovery to crowd sourcing and prioritizing your automations with your pipeline of automations, into Studio, into creating those automations, into testing them and back again, right? We give you the opportunity not to leave the platform and extract the most value out of our, what we call enterprise automation platform. Inclusive of process mining. Inclusive of testing and all those capabilities, document understanding, which is also mine, and it's fantastic. It's very differentiated from others that are out there. >> Well it's about having the right framework in place. >> That's it. From an automation perspective. I think that's a little bit different from what you would expect from the SAP's of the world. Mike, where are you seeing, in the large organizations that you work with, we think of what you describe as the automation pipeline, where are some of the key priorities that you're finding in large organizations? What's in that pipeline and in what order? >> It's interesting because every time we have a conversation whether it's internal or with our clients, we come up with another use case for this type of technology. Obviously, when we're having the initial conversations, what we're talking about is really automation. How do we stuff that pipe with automation. But you know, we have clients that are saying, "Hey listen, I'm trying to carve out of a parent company and what I need to do is document all of my processes in a meaningful way, that I can, at some point, take action on, so there's meaningful outcomes." Whether it be a shared services organization that's looking to outsource, all different types of use cases. So, prioritizing is, I think, it's about impact and the quickest way to impact seems to be automation. >> Is it fair to say, can I look at you UiPath as automation infrastructure? Is that okay or do you guys want to say, "Oh, we're an application." The reason I ask, so then you can answer, is if you look at the great infrastructure plays, they all had a role. The DBA, the CCIE from Cisco, the Cloud Architect, the VMware admin, you've been at all of them, Ryan. So, is there a role emerging here and if it's not plumbing or infrastructure, I know, okay that's cool but course correct me on the infrastructure comment and then, is there a role emerging? >> You know, I think the difference between UiPath and some of the infrastructure companies is, it used to take, Dave, years to give an ROI, really. You'd invest in infrastructure and it's like, if we build it they will come. In fact, we've seen this with Cloud, where we kind of started doing some of that on prem, right? We can do this but then you had Amazon, Azure and others kind of take it and say, "Look, we can do it better, faster and cheaper." It's that simple. So, I would say that we are an application and that we reference it as an enterprise automation platform. It's more than infrastructure. Now, are we going to, as I mentioned, integrate to an open platform, to other capabilities? Absolutely. I think, as you see with our investments and as we continue to build this out, starting in core RPA, buying ProcessGold and getting into our discovery suite of capabilities I covered, getting into, what I see next is, as you start launching many bots into your organization, you're touching multiple applications, so you got to test it. Any time you would launch an application you're going to test it before you go live, right? We see another convergence with testing and I know you had Garrett on and Matt, earlier, with testing, application testing, which has been a legacy, kind of dinosaur market, converging with RPA, where you can deliver automations to do it better, faster and cheaper. >> Thank you for that clarification but now Mike, is that role, I know roles are emerging in RPA and automation but is there, I mean, we're seeing centers of excellence pop up, is there an analogy there or sort of a similar- >> Yeah, I think the new role, if you will, it's not super new but it's really that sense of an automation solution architect. It's a whole different thing. We're talking about now more about recombinant innovation. >> Mike: Yeah. >> Than we are about build it from scratch. Because of the convergence of these low-code, no-code types of solutions. It's a different skill set. >> And we see it at PWC. You have somebody who is potentially a process expert but then also somebody who understands automations. It's the convergences of those two, as well, that's a different skill set. It really is. And it's actually bringing those together to get the most value. And we see this across multiple organizations. It starts with a COE. We've done great with our community, so we have that upswell going and then people are saying, "Hang on, I understand process but I also understand automations. let me put the two together," and that's where we get our true value. >> Bringing in the education and training. >> No question. >> That's a huge thing. >> The traditional components of it still need to exist but I think there are new roles that are emerging, for sure. >> It's a big cultural shift. >> Oh absolutely, yeah. >> How do you guys, how does PWC and UiPath, and maybe you each can answer this in the last minute or so, how do you help facilitate that cultural shift in a business that's growing at warp speed, in a market that is very tumultuous? How do you do that? >> Want to go first or I can go? >> I'll go ahead and go first. It's working with great partners like Mike because they see it and they're converging two different practices within their organization to actually bring this value to customers and also that executive relevance. But even on our side, when we're meeting with customers, just in general, we're actually talking about, how do we deal with, there's what? 13 and a half million job openings, I guess, right now and there's 8500 people that are unemployed, is the last number that I heard. We couldn't even fill all of those jobs if we wanted to. So it's like, okay, what is it that we could potentially automate so maybe we don't need all those jobs. And that's not a negative, it's just saying, we couldn't fill them anyway. So let's focus on where we can and where, there again, can extract the most value in working with our partners but create this new domain that's not networking or virtualization but it's actually, potentially, process and automation. It's testing and automation. It might even be security and automation. Which, I will tell you, is probably coming next, having come out of the security space. You know, I sit there and listen to all these threats and I see these people chasing, really, automated threats. It's like, guys a threat hunter that's really good goes through the same 15 steps that they would when they're chasing a false positive, as if a bot would do that for them. >> I mean, I've written about the productivity declines over the past several decades in western countries, it's not universal around the world and maybe we have a productivity boost because of Covid but it's like this perpetual workday now. That's not sustainable. So we're not going to be able to solve the worlds great problems. Whether it's climate change, diversity, massive deaths, on and on and on, unless we deal with that labor gap. >> That's right. >> And the only way to do that is automation. It's so clear to me that that's the answer. Part of the answer. >> It is part of the answer and I think, to your point Lisa, it's a cultural shift that's going to happen whether we want it to or not. When you think about people that are coming into the work force, it's an expectation now. So if you want to retain or you know, attract and retain the right people, you'd better be prepared for it as an organization. >> Yeah, remember the old, proficient in Word and Excel. Makes it almost trivial. It's trivial compared to that. I think if you don't have automation chops, going forward, it's going to be an issue. Hey, we have whatever, 5000 bots running at our company, how could you help? Huh? What's a bot? >> That's right. You're right. We see this too. I'll give you an example at Cisco. One of their financial analysts, junior starter, he says, "Part of our training program, is creating automations. Why? Because it's not just about finance anymore. It's about what can I automate in my role to actually focus on higher level orders and this for me, is just amazing." And you know, it's Rajiv Ramaswamy's son who's over there at Cisco now as a financial analyst. I was sitting on my couch on a Saturday, no kidding, right Dave? And I get a text from Rajiv, who's now CEO at Nutanix, and he says, "I can't believe I just created a bot." And I said, "I'm at the right place." Really. >> That's cool, I mean hey, you're right too. You want to work for Amazon, you got to know how to provision a EC2 instance or you don't get the job. >> Yeah. >> You got to train for that. And these are the types of skills that are expected- >> That's right. >> For the future. >> Awesome. Guys- >> I'm glad I'm older. >> Are you no longer proficient in Word is the question. >> Guys, thanks for joining us, talking about what you guys are doing together, how you're really facilitating this massive growth trajectory. It's great to be back in person and we look forward to hearing from some of your customers later today. >> Terrific. >> Great. >> Thank you for the opportunity. >> Thank you for having us. >> Thank you guys. >> Our pleasure. For Dave Vellante, I'm Lisa Martin, you're watching theCUBE live from the Bellagio in Las Vegas, at UiPath FORWARD IV. Stick around. We'll be back after a short break. (upbeat music)
SUMMARY :
Brought to you by UiPath. And Ryan McMahon, the So Ryan, I'm going to start with you. It's really about the full capabilities it's the combination play that is end to end. idea, that it's good to have that are really leading the edge here? it's really driving it to that next step on the other ends of this now, How do I take this this to supply chain? to including NSX with the network, And it's how well you it's got to start with is that that's not the case. and that's the right approach. I could get in for, I bet you and it's really getting to the right framework in place. we think of what you describe and the quickest way to Is that okay or do you guys want to say, and that we reference it as it's really that sense of Because of the convergence It's the convergences of it still need to exist is the last number that I heard. and maybe we have a productivity that that's the answer. that are coming into the work force, I think if you don't have And I said, "I'm at the or you don't get the job. You got to train for that. in Word is the question. talking about what you from the Bellagio in Las Vegas,
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Michael Ferranti, Pure Storage
(upbeat introductory music) >> Welcome back to VMworld 2021. My name is Dave Vellante and right now we're going to talk to one of VMware's partners and unpack how containers and cloud native development processes and tools are changing the way we think about managing storage. And specifically, we're going to dig into the partnership between VMware and Portworx company acquired by Pure Storage last September. And with me is Michael Ferranti, who's a senior director of product marketing at Portworx, which as said, is now part of Pure Storage. Michael, welcome back to theCUBE. Good to see you again. >> Hey, great to be here. Thanks for having me. >> Now, Michael, if you're in storage, you got to partner with VMware. So that's always been an important relationship for Pure, and of course that's carried over to Portworx, but how does Portworx work with VMware? Where does it fit within the VMware ecosystem? And, and, you know, what's your point of view on, on VMware's Kubernetes play? We'll, we'll come back to that, but, but how do you fit in? >> How do we fit in yet? Yeah, that's a great question. So, you know, customers who are building modern applications are often doing it on Kubernetes platforms and VM-ware has a fantastic Kubernetes platform with Tansu and, you know, customers when they run applications that have data on Kubernetes, they have certain requirements around data protection around data security, data mobility, and Portworx has a platform that solves those problems for customers on any Kubernetes platform in regardless of infrastructure. So, so a VMware customer is saying, you know what? I love the idea of being able to run Tansu across my on-prem data center and my cloud footprint. And I want to move my databases, or between those environments, or, you know, maybe just make a backup of my database and put it in the cloud. Well, when they add Portworx into their Tansu environment, they get the ability to do those types of things, data protection, data mobility. And so we help customers expand their Tansu footprint by solving the requirements that come along with modern applications. >> Yeah. And that's important because as we've covered extensively in theCUBE in the early days of containers, well containers have been around forever, but the, the early days of modern containers, if you will, you know, the applications, the data was a femoral kind of throw away if you will, but, but over time it's become more, more stateful requiring better security and governance and recovery. And the like, so Michael, what's your point of view on VMware's Kubernete play, you talked about Tansu, it's a big part of the strategy. It's an ongoing topic of conversation in the community and there's other solutions of course, like OpenShift, which, which also runs on VMware. What's your perspective on VMware's progression? How they're innovating with Kubernetes orchestration specifically? >> Well, I think VMware is making a lot of smart moves and you know, other players on the market should not buy a discount. I think, you know, there's a lot of interest in Tansu and, you know, we're having conversations and we're kind of expanding our relationship with VMware to solve a broader swath of those use cases. So I think it's going to be a compelling offer in the market. That's what makes this ecosystem so fun is that there is, you know, there are multiple, there are multiple solutions from the cloud providers, from the kind of independent kind of non-cloud associated platform vendors like VMware or Red Hat, but that makes it really exciting. >> Let's back up a bit, maybe talk about some of the big picture trends and maybe some of the challenges. Portworx. You were early on in the management of storage for containers. And I got to say you personally, and I mean that, you created a new distribution channel through developers and dev-op teams who, they became really influential in storage decisions, which they never were before. >> Yep. >> That's a completely new dynamic. So maybe talk about the evolution of storage for containers that you've witnessed. Where do we come from? Where are we today and where are we headed? >> Yeah, I mean, what's interesting is that so on a certain level, what works is a storage, a storage solution for containers. In fact, don't call us the gold standard of Kubernetes storage, really proud of that. Love any time someone calls you a gold standard, but here's the thing, are the people that buy Portworx don't typically buy storage, these are platform, architects, they're dev-ops engineers, and what they need is they need to consume storage the same way that they needed to consume, compute in network, but they're not storage administrators. And so what Portworx did, and other companies in the ecosystem is they've given an API driven self-service experience or what were classically ticket based infrastructure of purchases. And that has accelerated developer's ability to, to build and run applications. And especially with Kubernetes, being able to orchestrate that. And I think now, even within the VMware ecosystem where VMware clearly has strong relationships with the typical infrastructure buyers, but now those infrastructure buyers are seeing what their, what their dev-ops peers are doing. And they're saying, "Hey, we want that too. We want API driven. We want self-service, we don't like tickets anymore than you do." And so being able to kind of solve enterprise level requirements on whether it's around data protection or data security, but in our model that that allows for self-service in, in API driven-ness, that's not a word, really opens up a lot of possibilities. And I think in some ways it's a self-fulfilling prophecy because when you can solve enterprise level requirements, but also provide agility, then people want as much of it as you can possibly provide them. >> So that, that dev-ops mindset that train has left the station. It's got a lot of momentum. It's not, we're not going to flip that. So what happens in your view to the role of that storage admin that you talk about this, he or she does it that they widened their scope? Does that, does their activities, does it evolve? Does there go away? Did they become, did they become ops-dev pros? How do you see that? >> Yeah, it's a, it's a great, it's a great question. And we've been thinking a lot about this. We actually have a new product out called Portworx Data Services. And what it is is it's a database as a service platform for Kubernetes. So imagine you're running Portworx on top of, on top of Tansu and what your, what your company wants to do, what IT wants to do, is provide a service catalog to developers internally, where they can click a button and have an elastic search cluster, or click a button and, you know, Postgres database, what now these storage administrators can actually become a SRES, which is kind of, you know, that's, that's what we call these really senior dev-ops engineers at places like Google and Twitter and Uber, where you're actually responsible for using code and software to run applications. And so with services like PDS there, those individuals can, can uplevel their value within the organization and provide a bigger impact. >> Yeah, I love that. So they're going from basically pulling tickets, you know, putting out fires, dealing with paper cuts to actually having a much more strategic role within the organization. >> Exactly. From infrastructure to applications. I mean, applications is where the business value always is, and you need agile infrastructure in order to run agile applications. But if you only solve, if you only have agile infrastructure, then you still haven't solved a business problem and PDS is enabling our customers to solve those real business problems. >> Well, that leads me into my next question, because a lot of organizations of course have renewed their focus on digital drive. Every organization has, has no choice if you're not digital business, you're out of business. But, but what I mean there is we were kind of forced into digital last year and, and now organizations are stepping back and they're being more planful. So there's an emphasis on modernizing infrastructure and applications. What's the role that you see of Kubernetes and VMs in that shift to modernizing the, the infrastructure apps and the business? >> Yeah. And so what we saw in the pandemic is companies that had to do more with less. And despite that those that adopted Kubernetes were able to accelerate application development, they were able to scale their applications faster. In fact, we have one customer, Roblox, a massively popular online gaming platform for kind of, you know, a tween age kids. They actually IPO-D during the pandemic in the first week that kind of that March timeframe, the beginning of the pandemic, they scaled in a single month, what they had scaled in the entire previous year. And the only way they were able to do that was with these modern architectures. So companies have had firsthand experience saying, okay, when we, when we build cloud native, when we use microservices, when we use Kubernetes, we can scale faster, we can get to the market quicker. And so let's keep those learnings and let's accelerate them. And so, you know, the reason we're doing a pure validated design with, with, with Tansu and Portworx is to help the VMware ecosystem take advantage as well of those modern architectures so that they can get the benefits, not just of the agile infrastructure stack provided by VMware, but also the, the applications here that goes along with it. >> So, I mean, you made the point before, it's all about the applications and take that further. It's all about the, the value that you, the time to value that you can get out of deploying applications. So based on what you just said about those with, versus those without, during the pandemic, that begs the question, why wouldn't everybody have done that? So the question is what are the biggest challenges that you're seeing in terms of adopting and deploying Kubernetes in production? >> Yeah. So actually I have some data that I can share on us. We just did a survey of 500 IT pros across the US and UK with significant knowledge of their company's Kubernetes strategy who are currently running data services on Kubernetes. And so we asked them, "how's that going for you?" And what they told us is basically what I, what I just said earlier that they're 55% can get apps to market faster. 50% of their developers are more, more efficient. And actually a third of those say in addition, we're actually able to reduce our, our IT infrastructure costs. But why? Why isn't everybody doing it? And as we ask those questions and they're struggling with business requirements around backup and recovery, data mobility, data security. And I think that is that's the missing piece, which is when you can figure it out. And, you know, if you're Uber or you're, you know, you're Facebook, you can hire engineers to figure anything out, right? Given enough time and budget, you can solve anything with computers, but for the vast majority of organizations, they need a solution to enable them to have the same outcomes as the companies who can build everything themselves. And so with, you know, with Portworx Data Services by, by adding Portworx into your Tansu environment, you actually get kind of quote unquote for free, a lot of those business requirements that are, that are holding back enterprise adoption of critical applications within the Kubernetes ecosystem. And as a result, then you can accelerate a larger portion of your application portfolio. >> Hey Michael, so one of the good things about virtual events, particularly VMworld, is you don't have to fly out on a Saturday, a Sunday and come back on a Friday. The flip side of that is you don't get the hallway track, you know, so it's an awesome event. It really kind of kicks off the fall season. So help the audience. What are you looking for at VMworld 2021 that's relevant to your space? >> Yeah, it's a great question. I mean, I'm interested in anything that really kind of, you know, helps customers figure out how to really embrace hybrid and multi-cloud. I mean, it feels a little bit like it's, it's the infrastructure week of the political world that it's all, we're always talking about it, but it's never happening, but I'm actually seeing a lot of, a lot of movement to suggest both in our own customer base as well on new products that are coming to market that are really helping customers take advantage of this multi and hybrid cloud world. So I think it's really happening. So I'm looking for announcements around that. I'm also always interested in security because I think, you know, the online world is just a more and more dangerous place every day, whether it's ransom ware attacks or other more traditional security threats. And so I think, you know, as a community, we need to figure out ways in which we can both enable customers to move faster, deliver apps more quickly, scale them more quickly, but also make them more secure. And that's why it was really hard to see on our survey that when people apply automation through platforms like Tansu or Kubernetes more broadly, that they actually get security benefits in addition to kind of the, you know, the scale and the productivity benefits. So I'm looking for more announcements to come out on that front as well. >> If I could follow up on that, because historically the more secure you are, the less flexibility you have, the reverse is true. The more flexibility you give users, the less secure they are. Now, I'm hearing that that may not apply in the case of, well, actually, probably the answer is it probably does apply in the case of Kubernetes and containers, but that's why they need Portworx. But, but square that circle for me, because. >> Yeah, so it, there is usually a trade-off it's, you know, we really value security, so we're going to slow down and we're going, going to take a very, you know, progressive approach to rolling out changes to securing access, to limiting, you know, who can have access to data, et cetera. The, the flip side is, you know, it's move fast and break things, kind of the mantra of Silicon valley, which, you know, you, you say that to a financial institution on the east coast, and they're going to kind of roll your eyes and say, "what are you smoking?" So I, there is a way to solve it and computers are, can, can take the very, very deliberate approach except they do it extremely fast. So it doesn't look as deliberate. So basically what I'm saying is you can build in security best practices, but then use fleets of servers to run all of those checks, to make sure that the person who is trying to access the system is the one in my enterprise off system that should be able to access that system. And so you can basically get manual people-based checks out of the way, because you're leveraging automation that is doing those tests. It's not like we're, we're, we're letting things be open. It's just, we're leveraging computers or the things that they're really good at. And that's how you square that circle, which automation enables you to put in place more checks than you can do manually, but they happen a lot faster. And so you end up getting the best of both worlds and kind of breaking this longstanding tension between agility and security. >> And in a key linchpin of that, I'm assuming is APIs that allow you to connect to whatever the best of breed, identity governance and access management system you want to use. >> Exactly. So we have one example is we have Key-X Secure. So this is all about role based access controls and encryption for your mission, critical data that's running on convenience. Well, we have APIs for that and we, and, you know, we build it into things like Portworx Data Services. And build it into things like our storage boxes. So all a dev-ops engineer has to do is say, yeah, I want this app to be secure, meaning encrypted, and that's going to follow my role based access controls that I'm defining in my corporate off system. And then it's automatically applied. That's really, the key is something is only secured if you actually do it. And a lot of times, because it's so cumbersome, either developers look for work-arounds, or they just, they basically don't do it. It gets bolted on at the end. The kind of phrase of art within the security shift left bring more of that stuff earlier. But I think it applies not just to security, but also to data protection, to data mobility. Let's build all of that stuff in right from the beginning. And that's one of the big design principles of Portworx. >> One of the discussions we're always having is, okay, we've seen this rapid shift to digital. This has so many ripple effects what's permanent. So what are the big changes or trends that you think are going to be permanent or will dominate not just VMworld this year, but, but the themes for the coming years. >> Yeah. So what genies are out of the bottle, and I think a big one is just from an architectural perspective, this new to microservices. I mean, it just, it makes so much sense for so many reasons. You know, how often do we, any of us get a maintenance notification anymore from a consumer service that we got, we use, whether it's, you know, restaurant delivery, whether it's, you know, streaming, whether it's even, you know, you know, health, a health app that we're using, we don't, but that's very common in the enterprise that you would shut down. You know, the ERP system for, you know, three days, you know, every six months to do an update. So that stuff is going away. And the way in which we no longer have to issue those notifications is we have microservices that can be independently updated that can use kind of specialized tooling. That makes sense for the job. So I have an app that really needs the indexing capabilities of elastic search. Versus I have an app that needs the very quiet, fast data processing of the Santra. And so the development teams can be more independent for one another, have less dependencies develop applications faster and get those products to market faster. And I think the, the pandemic has demonstrated how, you know, I'll say Amazon wasn't successful because of the pandemic. And a lot of people say, oh, well, of course they sell online. So this pandemic was a boom for them. Well, they actually created architectures that were able to withstand the massive increase in demand that they got. Our customer Roblox is another example. If they did not have those, those same, those architectures that enable them to scale at those levels, then I, you know, Roblox wouldn't have been able to IPO because they would've just been a story about everybody wanted to play Roblox, the website crashed. End of story. So it's about building architectures that allow you to take advantage of this movement towards digital. And I don't think that's going away, but this is where the solutions like Tansu come in, you know, folks don't know how to do it. And they need platforms that make it easy. They need platforms that enable them to secure their data, to make it available, to protect it. And so, you know, combinations of like, Portworx and Tansu really solve some of the issues that come up in this, this shift to microservices. >> Michael, great stuff, really appreciate your perspectives. And thanks for coming back on theCUBE. >> Yeah, my pleasure anytime. And hopefully we'll be able to do it in person one of these days. >> I hope so. All right. Hey, thank you for watching everybody. This is Dave Vellante. You're watching the continuous coverage of theCUBE's coverage of VMworld 2021. Keep it right there. (upbeat music) (upbeat music) (upbeat music)
SUMMARY :
Good to see you again. Hey, great to be here. And, and, you know, what's with Tansu and, you know, And the like, so Michael, of smart moves and you know, And I got to say you personally, So maybe talk about the evolution And so being able to kind admin that you talk about this, SRES, which is kind of, you know, that's, pulling tickets, you know, and you need agile infrastructure What's the role that you see And so, you know, the time to value that you you know, you're Facebook, The flip side of that is you And so I think, you know, as a community, the more secure you are, The, the flip side is, you know, APIs that allow you to connect to and we, and, you know, One of the discussions And so, you know, combinations of like, And thanks for coming back on theCUBE. to do it in person one of these days. Hey, thank you
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Jordan Sher and Michael Fisher, OpsRamp | AWS Startup Showcase
(upbeat music) >> Hi, everyone. Welcome to today's session of theCUBE presentation of AWS Startup Showcase, the new breakthrough in DevOps, data analytics, cloud management tools, featuring OpsRamp for the cloud management migration track. I'm John Furrier, your hosts of theCUBE Today, we're joined by Jordan Sheer, vice president of corporate marketing and Michael Fisher, director of product management in OpsRamp. Gentlemen, thank you for joining us today for this topic of challenges of delivering availability for the modern enterprise. >> Thanks, John. >> Yeah, thanks for having us. >> Hey, so first of all, I have to congratulate you guys on the successful launch and growth of your company. You've been in the middle of the action of all this DevOps, microservices, cloud scale, and availability is the hottest topic right now. IT Ops, AI Ops, whoever you want to look at it, IT is automating a way in a lot of value. You guys are in the middle of it. Congratulations on that, and congratulations on being featured. Take a minute to explain what you guys do. What's the strategy? What's the vision? What's the platform. >> Yeah, I'll take that one. So I would just kind of take a step back and we look at the broader landscape of the ecosystem of tools that all sits in. There's a lot of promises and a lot of whats and features and functionality that are being announced. Three pillars of durability and all these tools are really trying to solve a fundamental problem we see in the market and this problem transcends the classic IT ops and it's really front and center, even in this modern DevOps market, this is the problem of availability. And so when we talk about availability, we don't just mean the four nines for an uptime metric, availability to the modern enterprise, is really about an application doing what it needs to do to serve the users in a way that works for the business. And I always like to have a classic example of an e-commerce site, right? So maybe you can get to an e-commerce sites online, but you can't add an item to a cart, right? Well, you can't do something that is a meaningful transaction for the business. And because of that, that experience is not available to you as a user and it's not available to the business because it didn't result in a positive outcome. So the promise of OpsRamp is really around this availability concept and the way we rationalize this as a three pillar formats. And so we think the three pillars of availability are the ability to observe data, this is the first piece of it all. And from a problem perspective, what we're really trying to say is do we have the right data at any given point in time to accurately diagnose, assess, and troubleshoot application behavior? And we see it as a huge problem with a lot of enterprises, because data that can be often siloed, too many tools, many teams, and each one has a slightly different understanding of application health. For example, the DevOps team may have a instance of Prometheus or they may have some other monitoring tool, or the IT team may have their own set, right? But when you have that kind of segmented view of the world, you're not really having the data in a central place to understand availability at the most holistic level, which is really from an end-user to that middleware, to the databases, to underlying microservices, which are really providing the end-user experience. So that observed problem is that first thing OpsRamp tries to solve. Secondly, this is the analyze phase, right? So analyze to us means are we giving the proper intelligence on top of the data to drive meaningful insights to this operator and user? And the promise here is that can we understand that baseline performance and potentially even mitigate future instance from happening? How often do we hear a cloud provider going down or some SaaS provider going down because of some microservice migration issue or some third party application or networking they're relying on? I can think of dozens on my head. So that's kind of the second piece. And then lastly is around this act. This is an area of a lot of investment for ops because we think this is the final pillar for nailing this availability problem. Because again, IT teams are not getting larger, they're getting smaller, right? Everyone's trying to do more with less. And so from a platform perspective, how do we enable teams to focus on the most business critical tasks, which are your cloud migrations, adopting microservices to run your modern applications, innovative projects. These are the things that IT and DevOps teams are tasked with. And maintaining availability is not something people want to do, that should be automated. And so when you think of automation, this is a big piece for us. So again, the key problem is how can we enable these IT or DevOps teams to focus on those business critical things, and automate it with the rest. And so this is the OpsRamp's three pillars of availability. >> John: Talk about the platform, if you don't mind. I know you've got a slide on this. I want to jump into it because this comes up a lot, availability's not just throughout uptime, because you know, uptime, five nine reliability is an old school concept. Now you have different kinds of services that might be up but slow, would cause some problems, as applications and this modern era have all these new sets of services. Can you go through and talked about the platform? >> Yeah, absolutely. So OpsRamp has a very... We address this availability problem pretty holistically, like I mentioned. From a platform perspective, there that two core lines that are comprising a product. One is this hybrid monitoring piece. This is that data layer. And the next one is event management, it's more of the we'll talk about that analysis. And so we treat the monitor as a direct feed into this event management. We're layering that on top, or layering machine learning and AI to augment the insights derived from that first pillar. And so this is where we see a really interesting intersection of data science and monitoring tools. We invest a lot in this area because there's a lot of meaningful problems to solve. In particular alert fatigue, or potentially root cause analysis, things that can take an operator or a developer a long time to do on their own, OpsRamp tries to augment that knowledge of your systems and applications so that you can get to the bottom of things faster and get on with your day. And so it's not just for the major outages, it's not just for the things that are on Twitter or CNN that's for daily things that can just distract you from the ability to do your job, which is to be a core innovator for a business. >> I will really say John, that we are already seeing some couple things here. Number one, we're already actually seeing fundamental transformations in the marketplace. Customers who have seen reduction in alert volumes of up to 95% in some cases, which is as you can imagine, that's completely transformational for these businesses. And number two, I think one of the promises of hybrid of observability working in tandem with event and incident management is the idea of finding unknown unknowns within your organization and being able to act upon them. All too many times nowadays, monitoring tools are there to just surface issues that you may know that you're looking for and then help you find it and then take action on them. But I think the idea of OpsRamp is that we really using that big data platform that Michael talks about is to really surface all the issues that you might not be able to see, identify the root cause, and then take action on those root causes. So in our world, application availability is a much more proactive activity where the IT operations team can actually be proactive about these incidents and then take action on them. >> Yes. Jordan, if you don't mind, I'm following up on that real quick. Talk about the difference uptime versus availability, because something could be up and reliable but not available and its services get flaky. Things may look like they're up and running. Can you just unpack that a little? >> So to me, I mean the really key aspect of availability that I think the old definition of uptime doesn't address is performance. That something can be up, but not performing, but still not really be available. And his e-commerce example, I think is a great one. Let's take, for example, you get on Amazon, right? The Amazon e-commerce experience is always available. And what that means is that at any given moment, when I want to click through the e-commerce experience, it performs. It's available. It's always there and I can buy it at any given time. If there's a latency issue, if the application has a lag, if it takes 30 seconds to really perform an activity on that application, in the alternative definition, that's not available anymore. Even though the application may be up, it's not performing, it's not providing a frictionless end customer experience, and it's not driving the business forward, and therefore it's not available. The definition of availability in OpsRamp is creating a meaningful customer experience that actually drives the business forward. So in that definition, if a service is up but it's latent, but it's not providing excellent customer experience that the business wants to promise to its end-user, it's not available. So that's really how we're redefining this whole notion of availability and we're urging our customers and people in the marketplace to do the same. Ask yourself the hard question, is your application available or is it just up? >> Yeah, and I think that the confluence of the business logic around what the outcome is, and I think this is the classic cliche, "Oh, it's all about outcomes." Here, you're saying that the outcome can be factored into the policy of the tech, meaning this is the experience we want for our users, our customers, and this is what we determined as acceptable and excellent. That's the new metric, so that's the new definition. You can almost flip the script. It feels like it's being flipped around. Is that the right way to think about it? >> Well, yeah, I think that's actually absolutely correct that an application needs to be business aware, especially in the modern day because all of the businesses that we work with, their applications are really the stock and trade of the business. And so if you create an application that is not business aware, that is just there for its own sake or is not performing according to the revenue goals or the targets of the business, then it's no longer available. >> I mean, it could be little things. It could be like an interface on the UI, it could be something really small or a microservice that's not getting to the database in time or some backup or some sort of high availability. Really interesting things could happen with microservices and DevOps, can you guys share some examples of what people might fall into from a trap standpoint or just from a bad architecture? What are some of the things that they might see in their environment that would say that they need help? >> Yeah, I can probably take that one. So there's a lot of, I call them symptoms of a bad availability experience. And I wouldn't even say it's a pure microservice specific thing. I would say it's really any application that's end-user phasing. I see similar pitfalls. One is a networking issue. I see the number one thing usually with these kinds of issues that networking or config changes that can cause environments to go down. And so when we talk to organizations get to the bottom of this is usually a config wasn't thought through thoroughly, or it was a QAed, they didn't have the proper controls in place. I would say that's probably the number one reasons I see applications go unavailable. I think that's some majority of DevOps teams that can empathize with that is someone did something and I didn't know, and it caused some applications servers go down and it causes cascading event of issues. That's like modern paradigm of issues. On old school days, it's a layer zero issue, someone unplugged something. Well, modern times it's someone pushed something I don't have an idea of what we're doing opposing a downstream effect it would have been and therefore my application went unavailable. So that's again, probably the number one pitfall. And again, I think the hardest problem in microservices still around networking, right? Enterprise level networking and connecting that with many data center applications. For example, Kubernetes, which is the provider or the opera orchestrator of any microservice is still getting to the level, many organizations are still getting a level of comfort with trusting production applications to run on it because one is a skill gap. There's not many large organizations have a huge Kubernetes application team, usually they're fairly small agile units. And so with that, there's a skill gaps, right? How do you network in Kubernetes? How do you persist in storage? How to make sure that your application has the proper security built into it, right? Because that these are all legacy problems kind of catching up with the modern environments, because just because you're modernizing, it doesn't mean these old problems go away. It just take a different form. >> Yeah. That's a great point. Modernization. You guys, can you guys talk about this modern application movement in context to how DevOps has risen really into providing value there? Certainly with cloud scale and how companies are dealing with the old legacy model of centralized IT or security teams who slow things down? Because one of the things that we're seeing in this market is speed, faster developer time to market, time to value. Especially if you're an e-commerce site, you're seeing potentially real-time impact. So you have the speed game on the application side that's actually good, being slowed down by lack of automation or just slow response to a policy or a change or an incident. I mean, this seems to be a big discussion. Can you guys share your thoughts on this and your reaction to that? >> I can tell you that one of the places that we are displacing, one of the markets that we are displacing is the legacy ITOM market, because it can't provide the speed that you're talking about, John. I think about a couple of specific examples. I won't necessarily name the providers, but there are several legacy item providers that for example, require an appliance. They require an appliance for you to administer IT operations management services. And that in and of itself is a much slower way of deploying item. Number two, they require this customized proof of value, proof of concept operation, where companies, enterprise organizations need to orchestrate the customization of the item platform for their use. You buy separate management packs that would integrate with different existing applications on your stack. To us, that's too slow. It means you have to make a bunch of decisions upfront about your item practice and then live with those decisions for years to come, especially with software licenses. So by even moving that entire operation to SaaS, which is what the OpsRamp platform has done, has accelerated the ability to drive availability for applications. Number two, and I'd like to pitch this over to Michael, because I think this is really fundamental to how OpsRamp is driving availability, is the use of artificial intelligence. So when we think about being proactive and we think about moving more quickly, it takes machine learning to do a lot of that work to be able to monitor alert streams and alert floods, especially with the smaller scale down IT teams that Michael has mentioned before. You need to harness the power of artificial intelligence to do some of that work. So those are two key ways that I see the platform driving additional speed, especially in a DevOps environment. And I'd love to hear as well from Michael, additional enhancements. >> Michael, if you don't mind, I'll add one thing. First of all, great call out there, Jordan. Yeah. So the legacy slow down, it's like say appliance or whatever that also impacts potentially the headroom on automation. So if you could also talk about the AI machine learning, AI piece, as well as how that impacts automation, because the end of the day automation is going to have to be lock step in with the AI. >> Yeah. And this kind of goes back to that OpsRamp three pillars of availability, right? So that's the what we do, but again, it's all goes back to the availability problem. But we see that observe, analyze, and act as a seamless flow, right? To have it under the same group or the same tent provides tremendous opportunity and value for our DevOps or IT Ops teams that trust the OpsRamp platform because I'm a big believer that garbage in, garbage out. Having the monitoring data in native or having this data native to your tool provides a lot of meaningful value for customers because they have their monitoring data, which is coming from the OpsRamp tool. They have the intelligence, which is being provided by their ops cube machine learning. And they have our process automation and workflow to feed off that directly. And so when I think of this modernization problem, I really think about modern DevOps teams and the problems they face, which is around doing more with less, that's kind of the paradigm of many teams, each one is trying to learn, how do I do security for Kubernetes? How do I observe my security in the Kubernetes' cluster? How do I make sure my CI/CD pipeline is set up in such a way that I don't need to monitor it, or I don't need to give it attention? And so having a really seamless flow from that observe, analyze, act enables those problems to be solved in a much more seamless way that I don't see many legacy providers be able to keep up with. >> Awesome. Jordan, if you don't mind, I'd love to get your definition of what modern availability means. >> Yeah. So, you know, as I've gone through a little bit previously, so modern availability to me is availability uptime. It's also performance, right? Is the app location marks set down by both the application team, but also by the business. And number three is it business aware. So a truly modern available application is being able, is driving an excellent customer experience according to the product roadmap, but it's also doing it in a way that moves the business forward. Right? And if your applications today are not meeting those benchmarks, if they're performing but they're not driving the business forward, if they're not performing, if they're not up, if they don't meet any one of those three core tenants, they're not truly available. And I think that what's most impactful to me about what the platform, what OpsRamp in particular does in today's environment is operating under that modern definition of available is more difficult than ever. It is more difficult because we are living in a hybrid, distributed, multi-cloud world with tons of software vendors that are being sold into these organizations today that are promising similar results. So when you're an IT operator, how do you drive availability in light of that kind of environment? You have reduced budget. You have greater complexity, you have more tools than ever, and yet your software is more impactful to the bottom line than ever before. It's in this environment that we took a hard look at what's going on in the world, and we say these operators need help driving availability. That's the germination of the OpsRamp platform. >> That's a great point. We're going to come into the culture. And the second Emily Freeman's keynote about the revolution in DevOps talks about this, multiple personas and multiple tools that drive specialism, specialties that actually don't help in the modern era. So I'm going to hold that for a second. We'll come to the cultural question in a minute. Michael, if you don't mind to pivot off that definition, what are the metrics? With all those tools out there, all these new things, what are the new metrics for modern availability? It's more than MTTR. >> Yeah. This whole metrics that I think people spend a lot of time on, I think it's actually people thinking in the wrong direction if you ask me. So I've seen a lot of work. People say that the red metrics, that rate error duration or its views, utilization, saturation errors, or it's these other more contrived application metrics. I think they're looking at a piece of the stack, they're not looking at the right things. Even things like mean time to resolve and critical and server response time, mean time to tech, those are all downstream indicators. I like to look at much more proactive signals. So things like app deck score, your application index, or application performance index, these are things that are much more end-user facing or even things like NPS score, right? This has never really been a classic metric for these operations teams, but what a NPS score shows you is are your users happy using your applications? Is your experience giving what they expect it to be? And usually when you ask these two questions, even if you ask the DevOps team do you know what your Atlas score is? And you use NPS score, but what are those, right? Because it's just never been in that conversation. Those have been more maybe on the business side or maybe on the product management side. But I think that as organizations modernize, we see a much more homogenous group forming among these DevOps and product units to answer these kinds of questions. That's something we focus a lot on OpsRamp it's not seeing the silo of DevOps product or Ops. We're each thinking of how do you have a better NPS and how do we drive a better app decks? Because those are our leading indicators of whether or not our applications available. >> So I want to ask you guys both before, again, back to the own cultural question I really want to get into, but from a customer standpoint, they're being bombarded with sales folks, "Hey, buy my tool. I got some monitoring over a year. I got AI ops. I got observability." I mean, there's a zillion venture back companies that just do observability, just monitoring, just AI Ops. As the modern error is here, what's going on in the psychology of the customer because they want to like clear the noise. We saw it in cybersecurity years ago. Right? They buy everything, and next thing you know, they're going to fog of tools. What's the current state of the customer? What do they need right now as to be positioned for the automation, for the edge, all these cool cloud-scale next gen opportunities? >> Yeah. So in my mind, it's basically three things, right? Customers, number one, they want a vision. They want a vision that understands their position in the enterprise organization and what the vision for application development is going to be moving forward. Number two, they don't want to be sold anymore. You're absolutely right. It's harder and harder to make a traditional enterprise sale nowadays. It's because there's a million vendors. They're just like us. They're trying to get people on the phone and it can be tough out there. And number three, they want to be able to validate on their own with their own time. So in light of that, we've introduced a free trial of our cloud monitoring. It's a lightweight version of the OpsRamp platform, but it is a hundred percent free right now. It is available for two weeks with an unlimited number of users and resource count. And you come in and you can get started on your own using preloaded infrastructure from us if you want, or you could bring your own infrastructure. And we can tell you that customers who onboard through the free trial can see insights on their infrastructure within 20 minutes of onboarding. And that experience in and of itself is a differentiator and it allows our customers to buy on their own terms and timelines. >> Sure. And that's a great point. We brought this up last quarter in the showcase, one of the VCs brought up and says he was an old school VC, kind of still in the game, but he was saying in the old days in shelf where you didn't know if it was going to be successful until like downstream, now it's SaaS. If a customer doesn't see the value immediately. It's there. I mean, there's no hiding. You cannot hide from the truth of value here in the modern era. That's a huge impact on how customers now are evaluating and making decisions. >> Absolutely. And you know, I don't think any customer out there wants to read it on the white paper on the state of enterprise IT anymore. We recognize that and so we are hyper-focused on driving value for our customers and prospects as fast as possible, and still providing them the control that they need to make decisions on their own terms. >> Michael, I've got to ask you, since you have the keys to the kingdom on the product management side, what's the priorities on your side for customers, obviously the pressure's there, you guys are doing great, customers try it out for free. They can get, see the value and then double down on it. That's the cloud way. That's what's DevOps all about. You have to prioritize the key things, what's going on with your world. >> Yeah. And I would say of course prod has their own perspective on this. Our number one goal right now is to accelerate that time to value. And so when we look at one who we're targeting, right? So there's DevOps user, this modern application of operator, what are their core concerns in the world? One is, again, that data problem. Are we bringing the right type of data to solve meaningful problems? And two, are we making insights out of that? So from my priority's perspective, we're really driving more focus on this time to value problem and reduced time to there's some key value metrics we have and I'll go to that, but it's all an effort to make sure that when they hit our platform and they use our platform, we're showing them their return on investment as fast as possible. And so, what a return on investment means (indistinct) can slightly vary, but we try to narrow focus on our key target persona and market and focused on them. So right now it definitely is on that modern DevOps team enterprise, looking to provide modern application availability. >> Awesome. Hey guys, for the last two minutes, I'd love to shift now to the culture. So Jordan, you mentioned that appliance, the item example, which is I think indicative of many scenarios in the legacy old world, old guard school, where there's a cultural shift where some people are pissed off, they're going to go and they slowing things down, right? So you see people that are unhappy, the sites having performance of an e-commerce sites, having five second delays or some impact to the business, and the developers are moving fast with DevOps. The DevOps has risen up now where it's driving the agenda. Kind of impacting the old school departments, whether it's security or IT, central groups that are responding in days and weeks to requests, not minutes. This is a huge cultural thing. What's your thoughts on this? >> I absolutely think it's true. I think the reason were options differ slightly on that is we do see the rise of DevOps culture and how it starts to take control and rest the customer experience back from the legacy providers within the organization, but we still see that there's value in having a foot in the old and a foot in the new, and it's why that term hybrid, we talked about hybrid observability is really important to us. It's true, DevOps culture has a lot of great reasons why it's taken over, right? Increases in speed, increases in quality, increases in innovation, all of that. And yet the enterprise is still heavily invested in the old way. And so what they are looking for is a platform to get them from the old way to the new way fast. And that's where we really shine. We say we can enable, we can work with the existing tool set that you have, and we can move you even more in the future of this new definition of availability. And we can get you that DevOps state of play even quicker. And so you don't have to make a heavy lift and you don't have to take a big gamble right now. You can still provide this kind of slow moving migration plan that you need to feel comfortable, and it doesn't force you to throw away a bunch of stuff. >> And if you guys can comment on whole day two operations, that's where the whole ops reliability thing comes in, right? This is kind of where we're at right now, Dev and Ops. Ops really driving the quality and reliability, availability and your definition. This is key, right? This is where we're starting to see the materialization of DevOps. >> It's why we have guys like Michael Fisher who are really driving our agenda forward, right? Because I think he represents the vision of the future that we all want to get to. And the platform that the product team in OpsRamp is building is there, right? But we also want to provide a path for day two, right? There are still some companies are living in day one and they want to get to day two. And so that's where we drive out here. >> And Michael, the platform with the things like containers really helps people get there. They don't have to kill the old to bring in the new, they can coexist. Can you quickly comment your reaction to that? >> Yeah, absolutely. And I talked to a lot of, I won't name any but large scale web companies, and they're actually balancing this today. They have some infrastructure or applications running on bare metal that somebody's got Kubernetes, and there's actually, it's not so much, everything has to go one direction. It actually is what makes the business, right? Even for migrating to the cloud, there has to be a compelling business reason to do so. And I think a lot of companies are realizing that for the application side as well. What runs where and how do we run it? Do we migrate a legacy monolith to a microservice? How fast do we do it? What's the business impact of doing it? These are all critical things that DevOps teams are engaged with on a daily basis as part of the core workflows, so that's my take on that. >> Guys. Great segment. Thanks for coming on and sharing that insight. Congratulates the OpsRamp, doing really extremely well, right in the right position on ramp for operations to be DevOps, whatever you want to call it, you guys are in the center of it with a platform. I think that's what people want, delivering on these availability, automation, AI. Congratulations and thanks for coming on theCUBE for the Showcase Summit. >> Thanks so much. >> Thank you so much, John. >> Okay, theCUBE's coverage of AWS showcase hottest startups in cloud. I'm John Furrier, your host. Thanks for watching. (relaxing music)
SUMMARY :
for the modern enterprise. and availability is the are the ability to observe data, of services that might be up from the ability to do your job, all the issues that you Talk about the difference and it's not driving the business forward, Is that the right way to think about it? because all of the businesses It could be like an interface on the UI, I see the number one thing usually I mean, this seems to be a big discussion. customization of the item platform So the legacy slow down, So that's the what we do, but again, I'd love to get your definition that moves the business forward. And the second Emily Freeman's keynote in the wrong direction if you ask me. for the automation, for the edge, of the OpsRamp platform, kind of still in the game, that they need to make on the product management side, that time to value. of many scenarios in the legacy in the future of this new Ops really driving the quality And the platform that the product team And Michael, the And I talked to a lot of, I won't name any for the Showcase Summit. I'm John Furrier, your
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Michael Kearns, Virtasant | Cloud City Live 2021
(upbeat music) >> Okay, we're back here at theCUBE on this floor in CLOUD CITY, the center of all the action at Mobile World Congress. I'm John Brown your host. Michael current CTO of Virta San is here with me remote because this is a virtual event as well, this is a hybrid event. The first industry hybrid event, Greg would be back in real life on the floor, Michael, you coming in remotely. Thanks for joining us here in the cube in cloud city. >> Thanks for having me and said the beer. >> We were just talking on camera about. He went to Michigan and football, all that good time while we were waiting from Adam to pseudo great stuff, but let's get into what you guys are doing. You've got a great cloud news, we're going to get to, but take a minute to explain what you guys do first. >> So Virtasant helps organizations of any size thrive in the cloud. So we have a unique combination of proprietary technologies, such as our cloud optimization platform that we'll talk about in a minute and a global team of experts that helps companies make the most of the cloud from getting to the cloud and building the cloud to optimizing the cloud all the way to managing the cloud at scale. >> Well, you got a lot of experience dealing with the enterprise, a lot of customer growth over the years, great leader. The cloud dynamic here is the big story at mobile world congress, this year, the change over, I won't say change over per se, but certainly the shift or growth of cloud on top of telco, you guys have some news here at mobile world congress. Let's share the news, what's the big scoop? >> So we have an automated cloud optimization platform that helps companies automatically understand your usage patterns and do spend fully, automatically. And we focus first on AWS is the biggest cloud provider, but starting this week, we wanted announces we're actually going live with our GCP product, which means people who are on the GCP cloud platform can now leverage our platform to constantly understand usage patterns and spend and automatically take action to reduce spend. So we typically see customers save over 50% when they use our platform. So now GCP customers can take advantage of the same capabilities that our AWS customers take advantage of every day. >> Talk about the relationships as you get deeper. And this seems to be the pattern I want to just unpack it. You don't mind a little bit the relationship with Google and this announcement and Amazon you're tightly coupled with them, is it more integration? Talk about what makes these deals different and special for your customers? What's what's, what's about them. What's the big deal? >> Well, I think for us, obviously we think that, you know, the public cloud's the future, right? And obviously cloud city and all the different companies there agree with us, and we think that much like, you know, you don't, you don't generate your own electricity. We don't think you're going to generate you're to you're going to build your own technology infrastructure. For the most part, we think that pretty much all compute will be in the public cloud. And obviously AWS is the market leader in the largest cloud provider in the, but you know, GCP, especially with telecom has some compelling offerings. And we think that, you know, organizations are going to want choice. Many will go multicloud, meaning they'll have 1, 2, 3 of the big providers and move workloads across those. But even those who choose one cloud provider, you know, each cloud provider has their strengths and different companies will choose different providers. And they're all, you know, they've all got strong capabilities and their uniqueness. So we want to make sure that whether, you know, an organization goes across all cloud providers or they choose one that we can support them no matter what the workloads look like, and so for us, you know, developing deep relationships with each of the public cloud providers, but also, you know, expanding our full set of capabilities to support all of them is critically important because we do think that there's going to be, you know, a handful of large public cloud providers and obviously AWS and GCP are among them. >> Yeah, I mean, I talk to people all the time and even, you know, we're an Amazon customer, pretty robust cloud in the bills out of control is what's, what's this charge for it. There's more services to tap into, you know, it's like first one's on me, you know? And then next thing you know, you're, you're consuming a hell of a lot of new services, but there's value there and there's breaths a minute for the cloud, we all love that. But just as a random aside here, I want to get your thoughts real quick, if you don't mind, this idea of a cloud economist has become part of a new role in an organization, certainly SRS is DevOps. Then you starting to get into people who actually can squint through the data and understand the consumption and be more on the economics side, because people are changing how they report their earnings. They're changing how they report their KPIs based upon the usage and costs, and... What, is this real? what's your thoughts on that? I know that's a little random, but I want to get your, get your thoughts on that. >> Well, yeah, it's interesting that that's been a development. What I will say is, you know, the economics of cloud are complicated and they're still changing and still emerging, so I think that's probably more of a reaction to how dynamic the environment is then kind of a long-term trend. I mean, admittedly for us we hope that, you know, a lot of that analysis and the data that's required and will be provided by our platform. So you can think about it as, you know, a digital or AI powered cloud economist. So I don't, I don't know, hopefully our customers can use the platform and get everything they need and they won't need to go out and hire a cloud economist. That sounds expensive. >> Well, I think one of the things that sounds like great opportunities to make that go away, where you don't have to waste a resource to go through the cost side. I want to get your thoughts on this. This comes up all the time, certainly on Twitter, I'm always riffing on it. It comes up on a lot of my interviews and private chats with people about their, their cloud architecture, spend can get out of control pretty quickly. And data is a big part of it. Moving data is always going to be... Especially Amazon and Google, moving data in and out of the cloud is great. Now with the edge, I just talked to Bill Vass at a Amazon web service. He's the VP of engineering. You can literally bring the cloud to the edge and all the clouds are going to be doing this, these edge hubs. So that's going to process data at the edge, but it's also going to open up more services, right? So, you know, it's complicated enough as it is, spend is getting out of control. And it's only seems to be getting out of control even more. How do you talk to customers? I'd want to not be afraid they want to jump in, but they also want to have a hedge. Yeah, what's your, what's your take on your story? >> I think there's a lot of debate right now as to whether or not, you know, moving to the cloud from a cost perspective is cost-effective or more costly. And there's a pretty healthy debate going on at the moment. I think that the reality is, you know, yes, the cloud makes it easier for you to take on new services and bring on new things, and that of course drives spend, but it also unlocks incredible possibilities. What we try to do is help organizations take advantage of those possibilities and kind of the capabilities of the cloud while managing spend, and it's a complex problem, but it's a solvable problem. So for us, we think that, you know the job of the cloud providers is to, you know, continue to innovate and continue to bring more and more capability to bear so that organizations can transform through technology, the job of the teams using that technologies is to really leverage those capabilities, to build and to innovate and to serve their customers. And what we want to do is enable them to do that in a cost-effective manner, and we believe, and we have data to prove that if you do public cloud, right, it's cheaper because you know, those, those organizations, you know, much like, you know, at the turn of the industrial revolution, factories used to have their own power plants because you couldn't effectively reliably and kind of cost-effectively generate power at scale. Obviously no one does that now. And I think with the cloud providers, that's the same thing. I mean, they're investing in proprietary hardware, tons of software, tons of automation. They're highly secure. You know, at the end of the day, they're going to always be able to provide a given capability at a lower cost point. Like, of course they need to make profit. So there's a bit of margin in there, but, you know, at the end of the day, we think that both the flexibility and capability of it combined with their ability to operate at scale gives you a better value proposition, especially if you do it right. And that's what we want to focus on is, you know, the answer is there. You just need the right data and the right intelligence to find it. >> Totally, I totally agree with you. In fact, I had a big debate with Martine Casada at Andreessen Horowitz about cloud repatriation, and he was calling his paradigm. Do you focus on the cost or the revenue? And obviously they have Dropbox, which is a big example of that, and I even interviewed the Zynga guys and they actually went back to Amazon, although they didn't report that, but I'm a big believer that if you can't get the new revenue, then you're in cosmos then, and there are the issues, but again, I don't want to go there right now. I'll talk about that another time, but I want to get your, I want to get the playbook, so first of all, I love what you do, I think it's an opportunity to take that heavy lifting away from customers around understanding cost optimization. A lot of people don't know how to do it. So take us through a playbook. What are some best practices that you guys have seen to help people figure this out? What do you say to somebody, help me, Michael, I'm in a world of hurt, what do I do? What's the playbook? Can you give some examples of day in the life? >> Sure, so I think, I think the first thing is know what you're spending money on which sounds obvious, but you know, there's cloud environments are complicated, especially at scale. There's hundreds of thousands of skews and lots of different usage patterns. And I think the first thing is understand what you're spending money on. Number two is understand what you're getting for that spend. So, you know, what value are you driving with that spend? And then number three is put the information in the hands of the people who can do something about it. And I think that is, is one of the things that we really focus on is, you know, we built our product from an engineering focus first. It was engineers solving the problem of understanding how to keep cloud costs in control. And so our whole principle is give the people, working with the technology, the data to make good decisions and give them the power to act on it. And so, you know, a lot of companies say, "Oh, we're spending more over here. Or maybe we should look at that." But, but what we believe is actually be specific, where are you spending money? Where exactly are you spending too much? And what should you do about that? And give that information to the people who can take action, which are the engineers. And then lastly make it important in the organization because there's a ton of competing priorities. And what we've found is that, you know, where there's leadership support there's results. And so I think if you do those four things, you know, results will follow. Now, obviously, you know, you need to understand specific utilization patterns and know what to do with different kinds of resources and all of that stuff is complicated, but there are certainly solutions out there. Ours included who helped you with that. So if you get the other four things, right, plus you have some help, you can keep it under control and actually not just keep it under control, but operate in an environment that's much cheaper than hosting all this technology yourself and much more flexible. >> That's a great point, I mean, the fact that you mentioned earlier, the engineering piece that is so true people I've talked to, you mean our experiences and it's pretty common. The DevOps team tends to get involved in things like making sure you're buying reserve instances or all kinds of ways to optimize patterns, and that's also an issue, right? I mean, first of all, it makes sense that they're doing it, but also engineering time is being spent on essentially accounting at that point. Demonstrates the shift, I'm not saying it's good or bad. I'm just saying that got to be realistic. It's a time sink for the engineering when they're not engineering accounting, or should they, this is a legit question, it's not so much they should or shouldn't, I mean, if you say to someone, "Hey, you're paid to build and write software and you're spending your time solving accounting problems." That's obviously a mismatch. But when you talk about SREs and DevOps, Michael, it's kind of what might not be a bad thing, right? I mean, so how do people react to that? Are they kind of scratching their head on the same way? Or are you guys the solution to that? >> Well, I think that at first they are, but for us, at least it's, you know, we don't want them trying to understand the intricacies of a savings plan or understanding kind of the different options for compute instances. What we want them to do is we give them all the information. So our approach is give them all the information. They need to quickly make a decision, let them make a decision, like push a button and then let the change happen automatically. So if you think about it, you know, the amount of time they spend is, is a minute. That's the goal because then we can use their expertise. So it's not a finance person or an accountant doing research and making decisions that may or may not make technical sense and then looping in a bunch of people and they all talk, and then all that, that kind of whole process it's now here is a data-driven observation and recommendation. You have context to say yes or no, if you push the button and then you say, yes, then, you know, the change happens. If you say, no, the system learns. >> It's building right into the pipeline and they're shifting left to security, it's the same concept. It's really a great thing. I really think you're onto something big.,I love this story. It's kind of one of those things where reality's there. Michael, we've got 30 seconds left. I want to get your thoughts to share what put a plug in for the company, what you guys are doing, what are you looking at higher? You got a 30 second plug, go plug the company, what do you got? >> Well, you know, we think that, you know, for any organization, big or small, trying to make the most of the public cloud and be cloud first, you know, we, we bring a unique set of expertise, automation, and technology capabilities to bear, to help them thrive in the cloud and make the most of it. So, you know, obviously we would love to work with any company that, that wants to be cloud first and fully embrace the public cloud. I think we've got all the tools to help them thrive. >> Yeah, and I think, I think the confluence of business logic technology engineering working together is a home run. It's only going to get more stronger, so congratulations. Thanks for coming on theCUBE. >> Thank you. >> Adam, back to you in the studio for more action, theCUBE is out, we'll see you later.
SUMMARY :
center of all the action into what you guys are doing. the cloud from getting to the you guys have some news here take advantage of the same And this seems to be the pattern going to be, you know, to tap into, you know, we hope that, you know, the cloud to the edge as to whether or not, you know, I love what you do, I And what we've found is that, you know, the fact that you mentioned earlier, at least it's, you know, the company, what you guys are doing, think that, you know, It's only going to get more Adam, back to you in
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