Jacqueline Kuo, Dataiku | WiDS 2023
(upbeat music) >> Morning guys and girls, welcome back to theCUBE's live coverage of Women in Data Science WIDS 2023 live at Stanford University. Lisa Martin here with my co-host for this segment, Tracy Zhang. We're really excited to be talking with a great female rockstar. You're going to learn a lot from her next, Jacqueline Kuo, solutions engineer at Dataiku. Welcome, Jacqueline. Great to have you. >> Thank you so much. >> Thank for being here. >> I'm so excited to be here. >> So one of the things I have to start out with, 'cause my mom Kathy Dahlia is watching, she's a New Yorker. You are a born and raised New Yorker and I learned from my mom and others. If you're born in New York no matter how long you've moved away, you are a New Yorker. There's you guys have like a secret club. (group laughs) >> I am definitely very proud of being born and raised in New York. My family immigrated to New York, New Jersey from Taiwan. So very proud Taiwanese American as well. But I absolutely love New York and I can't imagine living anywhere else. >> Yeah, yeah. >> I love it. >> So you studied, I was doing some research on you you studied mechanical engineering at MIT. >> Yes. >> That's huge. And you discovered your passion for all things data-related. You worked at IBM as an analytics consultant. Talk to us a little bit about your career path. Were you always interested in engineering STEM-related subjects from the time you were a child? >> I feel like my interests were ranging in many different things and I ended up landing in engineering, 'cause I felt like I wanted to gain a toolkit like a toolset to make some sort of change with or use my career to make some sort of change in this world. And I landed on engineering and mechanical engineering specifically, because I felt like I got to, in my undergrad do a lot of hands-on projects, learn every part of the engineering and design process to build products which is super-transferable and transferable skills sort of is like the trend in my career so far. Where after undergrad I wanted to move back to New York and mechanical engineering jobs are kind of few and fall far in between in the city. And I ended up landing at IBM doing analytics consulting, because I wanted to understand how to use data. I knew that data was really powerful and I knew that working with it could allow me to tell better stories to influence people across different industries. And that's also how I kind of landed at Dataiku to my current role, because it really does allow me to work across different industries and work on different problems that are just interesting. >> Yeah, I like the way that, how you mentioned building a toolkit when doing your studies at school. Do you think a lot of skills are still very relevant to your job at Dataiku right now? >> I think that at the core of it is just problem solving and asking questions and continuing to be curious or trying to challenge what is is currently given to you. And I think in an engineering degree you get a lot of that. >> Yeah, I'm sure. >> But I think that we've actually seen that a lot in the panels today already, that you get that through all different types of work and research and that kind of thoughtfulness comes across in all different industries too. >> Talk a little bit about some of the challenges, that data science is solving, because every company these days, whether it's an enterprise in manufacturing or a small business in retail, everybody has to be data-driven, because the end user, the end customer, whoever that is whether it's a person, an individual, a company, a B2B, expects to have a personalized custom experience and that comes from data. But you have to be able to understand that data treated properly, responsibly. Talk about some of the interesting projects that you're doing at Dataiku or maybe some that you've done in the past that are really kind of transformative across things climate change or police violence, some of the things that data science really is impacting these days. >> Yeah, absolutely. I think that what I love about coming to these conferences is that you hear about those really impactful social impact projects that I think everybody who's in data science wants to be working on. And I think at Dataiku what's great is that we do have this program called Ikig.AI where we work with nonprofits and we support them in their data and analytics projects. And so, a project I worked on was with the Clean Water, oh my goodness, the Ocean Cleanup project, Ocean Cleanup organization, which was amazing, because it was sort of outside of my day-to-day and it allowed me to work with them and help them understand better where plastic is being aggregated across the world and where it appears, whether that's on beaches or in lakes and rivers. So using data to help them better understand that. I feel like from a day-to-day though, we, in terms of our customers, they're really looking at very basic problems with data. And I say basic, not to diminish it, but really just to kind of say that it's high impact, but basic problems around how do they forecast sales better? That's a really kind of, sort of basic problem, but it's actually super-complex and really impactful for people, for companies when it comes to forecasting how much headcount they need to have in the next year or how much inventory to have if they're retail. And all of those are going to, especially for smaller companies, make a huge impact on whether they make profit or not. And so, what's great about working at Dataiku is you get to work on these high-impact projects and oftentimes I think from my perspective, I work as a solutions engineer on the commercial team. So it's just, we work generally with smaller customers and sometimes talking to them, me talking to them is like their first introduction to what data science is and what they can do with that data. And sort of using our platform to show them what the possibilities are and help them build a strategy around how they can implement data in their day-to-day. >> What's the difference? You were a data scientist by title and function, now you're a solutions engineer. Talk about the ascendancy into that and also some of the things that you and Tracy will talk about as those transferable, those transportable skills that probably maybe you learned in engineering, you brought data science now you're bringing to solutions engineering. >> Yeah, absolutely. So data science, I love working with data. I love getting in the weeds of things and I love, oftentimes that means debugging things or looking line by line at your code and trying to make it better. I found that on in the data science role, while those things I really loved, sometimes it also meant that I didn't, couldn't see or didn't have visibility into the broader picture of well like, well why are we doing this project? And who is it impacting? And because oftentimes your day-to-day is very much in the weeds. And so, I moved into sales or solutions engineering at Dataiku to get that perspective, because what a sales engineer does is support the sale from a technical perspective. And so, you really truly understand well, what is the customer looking for and what is going to influence them to make a purchase? And how do you tell the story of the impact of data? Because oftentimes they need to quantify well, if I purchase a software like Dataiku then I'm able to build this project and make this X impact on the business. And that is really powerful. That's where the storytelling comes in and that I feel like a lot of what we've been hearing today about connecting data with people who can actually do something with that data. That's really the bridge that we as sales engineers are trying to connect in that sales process. >> It's all about connectivity, isn't it? >> Yeah, definitely. We were talking about this earlier that it's about making impact and it's about people who we are analyzing data is like influencing. And I saw that one of the keywords or one of the biggest thing at Dataiku is everyday AI, so I wanted to just ask, could you please talk more about how does that weave into the problem solving and then day-to-day making an impact process? >> Yes, so I started working on Dataiku around three years ago and I fell in love with the product itself. The product that we have is we allow for people with different backgrounds. If you're coming from a data analyst background, data science, data engineering, maybe you are more of like a business subject matter expert, to all work in one unified central platform, one user interface. And why that's powerful is that when you're working with data, it's not just that data scientist working on their own and their own computer coding. We've heard today that it's all about connecting the data scientists with those business people, with maybe the data engineers and IT people who are actually going to put that model into production or other folks. And so, they all use different languages. Data scientists might use Python and R, your business people are using PowerPoint and Excel, everyone's using different tools. How do we bring them all in one place so that you can have conversations faster? So the business people can understand exactly what you're building with the data and can get their hands on that data and that model prediction faster. So that's what Dataiku does. That's the product that we have. And I completely forgot your question, 'cause I got so invested in talking about this. Oh, everyday AI. Yeah, so the goal of of Dataiku is really to allow for those maybe less technical people with less traditional data science backgrounds. Maybe they're data experts and they understand the data really well and they've been working in SQL for all their career. Maybe they're just subject matter experts and want to get more into working with data. We allow those people to do that through our no and low-code tools within our platform. Platform is very visual as well. And so, I've seen a lot of people learn data science, learn machine learning by working in the tool itself. And that's sort of, that's where everyday AI comes in, 'cause we truly believe that there are a lot of, there's a lot of unutilized expertise out there that we can bring in. And if we did give them access to data, imagine what we could do in the kind of work that they can do and become empowered basically with that. >> Yeah, we're just scratching the surface. I find data science so fascinating, especially when you talk about some of the real world applications, police violence, health inequities, climate change. Here we are in California and I don't know if you know, we're experiencing an atmospheric river again tomorrow. Californians and the rain- >> Storm is coming. >> We are not good... And I'm a native Californian, but we all know about climate change. People probably don't associate all of the data that is helping us understand it, make decisions based on what's coming what's happened in the past. I just find that so fascinating. But I really think we're truly at the beginning of really understanding the impact that being data-driven can actually mean whether you are investigating climate change or police violence or health inequities or your a grocery store that needs to become data-driven, because your consumer is expecting a personalized relevant experience. I want you to offer me up things that I know I was doing online grocery shopping, yesterday, I just got back from Europe and I was so thankful that my grocer is data-driven, because they made the process so easy for me. And but we have that expectation as consumers that it's going to be that easy, it's going to be that personalized. And what a lot of folks don't understand is the data the democratization of data, the AI that's helping make that a possibility that makes our lives easier. >> Yeah, I love that point around data is everywhere and the more we have, the actually the more access we actually are providing. 'cause now compute is cheaper, data is literally everywhere, you can get access to it very easily. And so, I feel like more people are just getting themselves involved and that's, I mean this whole conference around just bringing more women into this industry and more people with different backgrounds from minority groups so that we get their thoughts, their opinions into the work is so important and it's becoming a lot easier with all of the technology and tools just being open source being easier to access, being cheaper. And that I feel really hopeful about in this field. >> That's good. Hope is good, isn't it? >> Yes, that's all we need. But yeah, I'm glad to see that we're working towards that direction. I'm excited to see what lies in the future. >> We've been talking about numbers of women, percentages of women in technical roles for years and we've seen it hover around 25%. I was looking at some, I need to AnitaB.org stats from 2022 was just looking at this yesterday and the numbers are going up. I think the number was 26, 27.6% of women in technical roles. So we're seeing a growth there especially over pre-pandemic levels. Definitely the biggest challenge that still seems to be one of the biggest that remains is attrition. I would love to get your advice on what would you tell your younger self or the previous prior generation in terms of having the confidence and the courage to pursue engineering, pursue data science, pursue a technical role, and also stay in that role so you can be one of those females on stage that we saw today? >> Yeah, that's the goal right there one day. I think it's really about finding other people to lift and mentor and support you. And I talked to a bunch of people today who just found this conference through Googling it, and the fact that organizations like this exist really do help, because those are the people who are going to understand the struggles you're going through as a woman in this industry, which can get tough, but it gets easier when you have a community to share that with and to support you. And I do want to definitely give a plug to the WIDS@Dataiku team. >> Talk to us about that. >> Yeah, I was so fortunate to be a WIDS ambassador last year and again this year with Dataiku and I was here last year as well with Dataiku, but we have grown the WIDS effort so much over the last few years. So the first year we had two events in New York and also in London. Our Dataiku's global. So this year we additionally have one in the west coast out here in SF and another one in Singapore which is incredible to involve that team. But what I love is that everyone is really passionate about just getting more women involved in this industry. But then also what I find fortunate too at Dataiku is that we have a strong female, just a lot of women. >> Good. >> Yeah. >> A lot of women working as data scientists, solutions engineer and sales and all across the company who even if they aren't doing data work in a day-to-day, they are super-involved and excited to get more women in the technical field. And so. that's like our Empower group internally that hosts events and I feel like it's a really nice safe space for all of us to speak about challenges that we encounter and feel like we're not alone in that we have a support system to make it better. So I think from a nutrition standpoint every organization should have a female ERG to just support one another. >> Absolutely. There's so much value in a network in the community. I was talking to somebody who I'm blanking on this may have been in Barcelona last week, talking about a stat that showed that a really high percentage, 78% of people couldn't identify a female role model in technology. Of course, Sheryl Sandberg's been one of our role models and I thought a lot of people know Sheryl who's leaving or has left. And then a whole, YouTube influencers that have no idea that the CEO of YouTube for years has been a woman, who has- >> And she came last year to speak at WIDS. >> Did she? >> Yeah. >> Oh, I missed that. It must have been, we were probably filming. But we need more, we need to be, and it sounds like Dataiku was doing a great job of this. Tracy, we've talked about this earlier today. We need to see what we can be. And it sounds like Dataiku was pioneering that with that ERG program that you talked about. And I completely agree with you. That should be a standard program everywhere and women should feel empowered to raise their hand ask a question, or really embrace, "I'm interested in engineering, I'm interested in data science." Then maybe there's not a lot of women in classes. That's okay. Be the pioneer, be that next Sheryl Sandberg or the CTO of ChatGPT, Mira Murati, who's a female. We need more people that we can see and lean into that and embrace it. I think you're going to be one of them. >> I think so too. Just so that young girls like me like other who's so in school, can see, can look up to you and be like, "She's my role model and I want to be like her. And I know that there's someone to listen to me and to support me if I have any questions in this field." So yeah. >> Yeah, I mean that's how I feel about literally everyone that I'm surrounded by here. I find that you find role models and people to look up to in every conversation whenever I'm speaking with another woman in tech, because there's a journey that has had happen for you to get to that place. So it's incredible, this community. >> It is incredible. WIDS is a movement we're so proud of at theCUBE to have been a part of it since the very beginning, since 2015, I've been covering it since 2017. It's always one of my favorite events. It's so inspiring and it just goes to show the power that data can have, the influence, but also just that we're at the beginning of uncovering so much. Jacqueline's been such a pleasure having you on theCUBE. Thank you. >> Thank you. >> For sharing your story, sharing with us what Dataiku was doing and keep going. More power to you girl. We're going to see you up on that stage one of these years. >> Thank you so much. Thank you guys. >> Our pleasure. >> Our pleasure. >> For our guests and Tracy Zhang, this is Lisa Martin, you're watching theCUBE live at WIDS '23. #EmbraceEquity is this year's International Women's Day theme. Stick around, our next guest joins us in just a minute. (upbeat music)
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We're really excited to be talking I have to start out with, and I can't imagine living anywhere else. So you studied, I was the time you were a child? and I knew that working Yeah, I like the way and continuing to be curious that you get that through and that comes from data. And I say basic, not to diminish it, and also some of the I found that on in the data science role, And I saw that one of the keywords so that you can have conversations faster? Californians and the rain- that it's going to be that easy, and the more we have, Hope is good, isn't it? I'm excited to see what and also stay in that role And I talked to a bunch of people today is that we have a strong and all across the company that have no idea that the And she came last and lean into that and embrace it. And I know that there's I find that you find role models but also just that we're at the beginning We're going to see you up on Thank you so much. #EmbraceEquity is this year's
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Breaking Analysis: ChatGPT Won't Give OpenAI First Mover Advantage
>> From theCUBE Studios in Palo Alto in Boston, bringing you data-driven insights from theCUBE and ETR. This is Breaking Analysis with Dave Vellante. >> OpenAI The company, and ChatGPT have taken the world by storm. Microsoft reportedly is investing an additional 10 billion dollars into the company. But in our view, while the hype around ChatGPT is justified, we don't believe OpenAI will lock up the market with its first mover advantage. Rather, we believe that success in this market will be directly proportional to the quality and quantity of data that a technology company has at its disposal, and the compute power that it could deploy to run its system. Hello and welcome to this week's Wikibon CUBE insights, powered by ETR. In this Breaking Analysis, we unpack the excitement around ChatGPT, and debate the premise that the company's early entry into the space may not confer winner take all advantage to OpenAI. And to do so, we welcome CUBE collaborator, alum, Sarbjeet Johal, (chuckles) and John Furrier, co-host of the Cube. Great to see you Sarbjeet, John. Really appreciate you guys coming to the program. >> Great to be on. >> Okay, so what is ChatGPT? Well, actually we asked ChatGPT, what is ChatGPT? So here's what it said. ChatGPT is a state-of-the-art language model developed by OpenAI that can generate human-like text. It could be fine tuned for a variety of language tasks, such as conversation, summarization, and language translation. So I asked it, give it to me in 50 words or less. How did it do? Anything to add? >> Yeah, think it did good. It's large language model, like previous models, but it started applying the transformers sort of mechanism to focus on what prompt you have given it to itself. And then also the what answer it gave you in the first, sort of, one sentence or two sentences, and then introspect on itself, like what I have already said to you. And so just work on that. So it it's self sort of focus if you will. It does, the transformers help the large language models to do that. >> So to your point, it's a large language model, and GPT stands for generative pre-trained transformer. >> And if you put the definition back up there again, if you put it back up on the screen, let's see it back up. Okay, it actually missed the large, word large. So one of the problems with ChatGPT, it's not always accurate. It's actually a large language model, and it says state of the art language model. And if you look at Google, Google has dominated AI for many times and they're well known as being the best at this. And apparently Google has their own large language model, LLM, in play and have been holding it back to release because of backlash on the accuracy. Like just in that example you showed is a great point. They got almost right, but they missed the key word. >> You know what's funny about that John, is I had previously asked it in my prompt to give me it in less than a hundred words, and it was too long, I said I was too long for Breaking Analysis, and there it went into the fact that it's a large language model. So it largely, it gave me a really different answer the, for both times. So, but it's still pretty amazing for those of you who haven't played with it yet. And one of the best examples that I saw was Ben Charrington from This Week In ML AI podcast. And I stumbled on this thanks to Brian Gracely, who was listening to one of his Cloudcasts. Basically what Ben did is he took, he prompted ChatGPT to interview ChatGPT, and he simply gave the system the prompts, and then he ran the questions and answers into this avatar builder and sped it up 2X so it didn't sound like a machine. And voila, it was amazing. So John is ChatGPT going to take over as a cube host? >> Well, I was thinking, we get the questions in advance sometimes from PR people. We should actually just plug it in ChatGPT, add it to our notes, and saying, "Is this good enough for you? Let's ask the real question." So I think, you know, I think there's a lot of heavy lifting that gets done. I think the ChatGPT is a phenomenal revolution. I think it highlights the use case. Like that example we showed earlier. It gets most of it right. So it's directionally correct and it feels like it's an answer, but it's not a hundred percent accurate. And I think that's where people are seeing value in it. Writing marketing, copy, brainstorming, guest list, gift list for somebody. Write me some lyrics to a song. Give me a thesis about healthcare policy in the United States. It'll do a bang up job, and then you got to go in and you can massage it. So we're going to do three quarters of the work. That's why plagiarism and schools are kind of freaking out. And that's why Microsoft put 10 billion in, because why wouldn't this be a feature of Word, or the OS to help it do stuff on behalf of the user. So linguistically it's a beautiful thing. You can input a string and get a good answer. It's not a search result. >> And we're going to get your take on on Microsoft and, but it kind of levels the playing- but ChatGPT writes better than I do, Sarbjeet, and I know you have some good examples too. You mentioned the Reed Hastings example. >> Yeah, I was listening to Reed Hastings fireside chat with ChatGPT, and the answers were coming as sort of voice, in the voice format. And it was amazing what, he was having very sort of philosophy kind of talk with the ChatGPT, the longer sentences, like he was going on, like, just like we are talking, he was talking for like almost two minutes and then ChatGPT was answering. It was not one sentence question, and then a lot of answers from ChatGPT and yeah, you're right. I, this is our ability. I've been thinking deep about this since yesterday, we talked about, like, we want to do this segment. The data is fed into the data model. It can be the current data as well, but I think that, like, models like ChatGPT, other companies will have those too. They can, they're democratizing the intelligence, but they're not creating intelligence yet, definitely yet I can say that. They will give you all the finite answers. Like, okay, how do you do this for loop in Java, versus, you know, C sharp, and as a programmer you can do that, in, but they can't tell you that, how to write a new algorithm or write a new search algorithm for you. They cannot create a secretive code for you to- >> Not yet. >> Have competitive advantage. >> Not yet, not yet. >> but you- >> Can Google do that today? >> No one really can. The reasoning side of the data is, we talked about at our Supercloud event, with Zhamak Dehghani who's was CEO of, now of Nextdata. This next wave of data intelligence is going to come from entrepreneurs that are probably cross discipline, computer science and some other discipline. But they're going to be new things, for example, data, metadata, and data. It's hard to do reasoning like a human being, so that needs more data to train itself. So I think the first gen of this training module for the large language model they have is a corpus of text. Lot of that's why blog posts are, but the facts are wrong and sometimes out of context, because that contextual reasoning takes time, it takes intelligence. So machines need to become intelligent, and so therefore they need to be trained. So you're going to start to see, I think, a lot of acceleration on training the data sets. And again, it's only as good as the data you can get. And again, proprietary data sets will be a huge winner. Anyone who's got a large corpus of content, proprietary content like theCUBE or SiliconANGLE as a publisher will benefit from this. Large FinTech companies, anyone with large proprietary data will probably be a big winner on this generative AI wave, because it just, it will eat that up, and turn that back into something better. So I think there's going to be a lot of interesting things to look at here. And certainly productivity's going to be off the charts for vanilla and the internet is going to get swarmed with vanilla content. So if you're in the content business, and you're an original content producer of any kind, you're going to be not vanilla, so you're going to be better. So I think there's so much at play Dave (indistinct). >> I think the playing field has been risen, so we- >> Risen and leveled? >> Yeah, and leveled to certain extent. So it's now like that few people as consumers, as consumers of AI, we will have a advantage and others cannot have that advantage. So it will be democratized. That's, I'm sure about that. But if you take the example of calculator, when the calculator came in, and a lot of people are, "Oh, people can't do math anymore because calculator is there." right? So it's a similar sort of moment, just like a calculator for the next level. But, again- >> I see it more like open source, Sarbjeet, because like if you think about what ChatGPT's doing, you do a query and it comes from somewhere the value of a post from ChatGPT is just a reuse of AI. The original content accent will be come from a human. So if I lay out a paragraph from ChatGPT, did some heavy lifting on some facts, I check the facts, save me about maybe- >> Yeah, it's productive. >> An hour writing, and then I write a killer two, three sentences of, like, sharp original thinking or critical analysis. I then took that body of work, open source content, and then laid something on top of it. >> And Sarbjeet's example is a good one, because like if the calculator kids don't do math as well anymore, the slide rule, remember we had slide rules as kids, remember we first started using Waze, you know, we were this minority and you had an advantage over other drivers. Now Waze is like, you know, social traffic, you know, navigation, everybody had, you know- >> All the back roads are crowded. >> They're car crowded. (group laughs) Exactly. All right, let's, let's move on. What about this notion that futurist Ray Amara put forth and really Amara's Law that we're showing here, it's, the law is we, you know, "We tend to overestimate the effect of technology in the short run and underestimate it in the long run." Is that the case, do you think, with ChatGPT? What do you think Sarbjeet? >> I think that's true actually. There's a lot of, >> We don't debate this. >> There's a lot of awe, like when people see the results from ChatGPT, they say what, what the heck? Like, it can do this? But then if you use it more and more and more, and I ask the set of similar question, not the same question, and it gives you like same answer. It's like reading from the same bucket of text in, the interior read (indistinct) where the ChatGPT, you will see that in some couple of segments. It's very, it sounds so boring that the ChatGPT is coming out the same two sentences every time. So it is kind of good, but it's not as good as people think it is right now. But we will have, go through this, you know, hype sort of cycle and get realistic with it. And then in the long term, I think it's a great thing in the short term, it's not something which will (indistinct) >> What's your counter point? You're saying it's not. >> I, no I think the question was, it's hyped up in the short term and not it's underestimated long term. That's what I think what he said, quote. >> Yes, yeah. That's what he said. >> Okay, I think that's wrong with this, because this is a unique, ChatGPT is a unique kind of impact and it's very generational. People have been comparing it, I have been comparing to the internet, like the web, web browser Mosaic and Netscape, right, Navigator. I mean, I clearly still remember the days seeing Navigator for the first time, wow. And there weren't not many sites you could go to, everyone typed in, you know, cars.com, you know. >> That (indistinct) wasn't that overestimated, the overhyped at the beginning and underestimated. >> No, it was, it was underestimated long run, people thought. >> But that Amara's law. >> That's what is. >> No, they said overestimated? >> Overestimated near term underestimated- overhyped near term, underestimated long term. I got, right I mean? >> Well, I, yeah okay, so I would then agree, okay then- >> We were off the charts about the internet in the early days, and it actually exceeded our expectations. >> Well there were people who were, like, poo-pooing it early on. So when the browser came out, people were like, "Oh, the web's a toy for kids." I mean, in 1995 the web was a joke, right? So '96, you had online populations growing, so you had structural changes going on around the browser, internet population. And then that replaced other things, direct mail, other business activities that were once analog then went to the web, kind of read only as you, as we always talk about. So I think that's a moment where the hype long term, the smart money, and the smart industry experts all get the long term. And in this case, there's more poo-pooing in the short term. "Ah, it's not a big deal, it's just AI." I've heard many people poo-pooing ChatGPT, and a lot of smart people saying, "No this is next gen, this is different and it's only going to get better." So I think people are estimating a big long game on this one. >> So you're saying it's bifurcated. There's those who say- >> Yes. >> Okay, all right, let's get to the heart of the premise, and possibly the debate for today's episode. Will OpenAI's early entry into the market confer sustainable competitive advantage for the company. And if you look at the history of tech, the technology industry, it's kind of littered with first mover failures. Altair, IBM, Tandy, Commodore, they and Apple even, they were really early in the PC game. They took a backseat to Dell who came in the scene years later with a better business model. Netscape, you were just talking about, was all the rage in Silicon Valley, with the first browser, drove up all the housing prices out here. AltaVista was the first search engine to really, you know, index full text. >> Owned by Dell, I mean DEC. >> Owned by Digital. >> Yeah, Digital Equipment >> Compaq bought it. And of course as an aside, Digital, they wanted to showcase their hardware, right? Their super computer stuff. And then so Friendster and MySpace, they came before Facebook. The iPhone certainly wasn't the first mobile device. So lots of failed examples, but there are some recent successes like AWS and cloud. >> You could say smartphone. So I mean. >> Well I know, and you can, we can parse this so we'll debate it. Now Twitter, you could argue, had first mover advantage. You kind of gave me that one John. Bitcoin and crypto clearly had first mover advantage, and sustaining that. Guys, will OpenAI make it to the list on the right with ChatGPT, what do you think? >> I think categorically as a company, it probably won't, but as a category, I think what they're doing will, so OpenAI as a company, they get funding, there's power dynamics involved. Microsoft put a billion dollars in early on, then they just pony it up. Now they're reporting 10 billion more. So, like, if the browsers, Microsoft had competitive advantage over Netscape, and used monopoly power, and convicted by the Department of Justice for killing Netscape with their monopoly, Netscape should have had won that battle, but Microsoft killed it. In this case, Microsoft's not killing it, they're buying into it. So I think the embrace extend Microsoft power here makes OpenAI vulnerable for that one vendor solution. So the AI as a company might not make the list, but the category of what this is, large language model AI, is probably will be on the right hand side. >> Okay, we're going to come back to the government intervention and maybe do some comparisons, but what are your thoughts on this premise here? That, it will basically set- put forth the premise that it, that ChatGPT, its early entry into the market will not confer competitive advantage to >> For OpenAI. >> To Open- Yeah, do you agree with that? >> I agree with that actually. It, because Google has been at it, and they have been holding back, as John said because of the scrutiny from the Fed, right, so- >> And privacy too. >> And the privacy and the accuracy as well. But I think Sam Altman and the company on those guys, right? They have put this in a hasty way out there, you know, because it makes mistakes, and there are a lot of questions around the, sort of, where the content is coming from. You saw that as your example, it just stole the content, and without your permission, you know? >> Yeah. So as quick this aside- >> And it codes on people's behalf and the, those codes are wrong. So there's a lot of, sort of, false information it's putting out there. So it's a very vulnerable thing to do what Sam Altman- >> So even though it'll get better, others will compete. >> So look, just side note, a term which Reid Hoffman used a little bit. Like he said, it's experimental launch, like, you know, it's- >> It's pretty damn good. >> It is clever because according to Sam- >> It's more than clever. It's good. >> It's awesome, if you haven't used it. I mean you write- you read what it writes and you go, "This thing writes so well, it writes so much better than you." >> The human emotion drives that too. I think that's a big thing. But- >> I Want to add one more- >> Make your last point. >> Last one. Okay. So, but he's still holding back. He's conducting quite a few interviews. If you want to get the gist of it, there's an interview with StrictlyVC interview from yesterday with Sam Altman. Listen to that one it's an eye opening what they want- where they want to take it. But my last one I want to make it on this point is that Satya Nadella yesterday did an interview with Wall Street Journal. I think he was doing- >> You were not impressed. >> I was not impressed because he was pushing it too much. So Sam Altman's holding back so there's less backlash. >> Got 10 billion reasons to push. >> I think he's almost- >> Microsoft just laid off 10000 people. Hey ChatGPT, find me a job. You know like. (group laughs) >> He's overselling it to an extent that I think it will backfire on Microsoft. And he's over promising a lot of stuff right now, I think. I don't know why he's very jittery about all these things. And he did the same thing during Ignite as well. So he said, "Oh, this AI will write code for you and this and that." Like you called him out- >> The hyperbole- >> During your- >> from Satya Nadella, he's got a lot of hyperbole. (group talks over each other) >> All right, Let's, go ahead. >> Well, can I weigh in on the whole- >> Yeah, sure. >> Microsoft thing on whether OpenAI, here's the take on this. I think it's more like the browser moment to me, because I could relate to that experience with ChatG, personally, emotionally, when I saw that, and I remember vividly- >> You mean that aha moment (indistinct). >> Like this is obviously the future. Anything else in the old world is dead, website's going to be everywhere. It was just instant dot connection for me. And a lot of other smart people who saw this. Lot of people by the way, didn't see it. Someone said the web's a toy. At the company I was worked for at the time, Hewlett Packard, they like, they could have been in, they had invented HTML, and so like all this stuff was, like, they just passed, the web was just being passed over. But at that time, the browser got better, more websites came on board. So the structural advantage there was online web usage was growing, online user population. So that was growing exponentially with the rise of the Netscape browser. So OpenAI could stay on the right side of your list as durable, if they leverage the category that they're creating, can get the scale. And if they can get the scale, just like Twitter, that failed so many times that they still hung around. So it was a product that was always successful, right? So I mean, it should have- >> You're right, it was terrible, we kept coming back. >> The fail whale, but it still grew. So OpenAI has that moment. They could do it if Microsoft doesn't meddle too much with too much power as a vendor. They could be the Netscape Navigator, without the anti-competitive behavior of somebody else. So to me, they have the pole position. So they have an opportunity. So if not, if they don't execute, then there's opportunity. There's not a lot of barriers to entry, vis-a-vis say the CapEx of say a cloud company like AWS. You can't replicate that, Many have tried, but I think you can replicate OpenAI. >> And we're going to talk about that. Okay, so real quick, I want to bring in some ETR data. This isn't an ETR heavy segment, only because this so new, you know, they haven't coverage yet, but they do cover AI. So basically what we're seeing here is a slide on the vertical axis's net score, which is a measure of spending momentum, and in the horizontal axis's is presence in the dataset. Think of it as, like, market presence. And in the insert right there, you can see how the dots are plotted, the two columns. And so, but the key point here that we want to make, there's a bunch of companies on the left, is he like, you know, DataRobot and C3 AI and some others, but the big whales, Google, AWS, Microsoft, are really dominant in this market. So that's really the key takeaway that, can we- >> I notice IBM is way low. >> Yeah, IBM's low, and actually bring that back up and you, but then you see Oracle who actually is injecting. So I guess that's the other point is, you're not necessarily going to go buy AI, and you know, build your own AI, you're going to, it's going to be there and, it, Salesforce is going to embed it into its platform, the SaaS companies, and you're going to purchase AI. You're not necessarily going to build it. But some companies obviously are. >> I mean to quote IBM's general manager Rob Thomas, "You can't have AI with IA." information architecture and David Flynn- >> You can't Have AI without IA >> without, you can't have AI without IA. You can't have, if you have an Information Architecture, you then can power AI. Yesterday David Flynn, with Hammersmith, was on our Supercloud. He was pointing out that the relationship of storage, where you store things, also impacts the data and stressablity, and Zhamak from Nextdata, she was pointing out that same thing. So the data problem factors into all this too, Dave. >> So you got the big cloud and internet giants, they're all poised to go after this opportunity. Microsoft is investing up to 10 billion. Google's code red, which was, you know, the headline in the New York Times. Of course Apple is there and several alternatives in the market today. Guys like Chinchilla, Bloom, and there's a company Jasper and several others, and then Lena Khan looms large and the government's around the world, EU, US, China, all taking notice before the market really is coalesced around a single player. You know, John, you mentioned Netscape, they kind of really, the US government was way late to that game. It was kind of game over. And Netscape, I remember Barksdale was like, "Eh, we're going to be selling software in the enterprise anyway." and then, pshew, the company just dissipated. So, but it looks like the US government, especially with Lena Khan, they're changing the definition of antitrust and what the cause is to go after people, and they're really much more aggressive. It's only what, two years ago that (indistinct). >> Yeah, the problem I have with the federal oversight is this, they're always like late to the game, and they're slow to catch up. So in other words, they're working on stuff that should have been solved a year and a half, two years ago around some of the social networks hiding behind some of the rules around open web back in the days, and I think- >> But they're like 15 years late to that. >> Yeah, and now they got this new thing on top of it. So like, I just worry about them getting their fingers. >> But there's only two years, you know, OpenAI. >> No, but the thing (indistinct). >> No, they're still fighting other battles. But the problem with government is that they're going to label Big Tech as like a evil thing like Pharma, it's like smoke- >> You know Lena Khan wants to kill Big Tech, there's no question. >> So I think Big Tech is getting a very seriously bad rap. And I think anything that the government does that shades darkness on tech, is politically motivated in most cases. You can almost look at everything, and my 80 20 rule is in play here. 80% of the government activity around tech is bullshit, it's politically motivated, and the 20% is probably relevant, but off the mark and not organized. >> Well market forces have always been the determining factor of success. The governments, you know, have been pretty much failed. I mean you look at IBM's antitrust, that, what did that do? The market ultimately beat them. You look at Microsoft back in the day, right? Windows 95 was peaking, the government came in. But you know, like you said, they missed the web, right, and >> so they were hanging on- >> There's nobody in government >> to Windows. >> that actually knows- >> And so, you, I think you're right. It's market forces that are going to determine this. But Sarbjeet, what do you make of Microsoft's big bet here, you weren't impressed with with Nadella. How do you think, where are they going to apply it? Is this going to be a Hail Mary for Bing, or is it going to be applied elsewhere? What do you think. >> They are saying that they will, sort of, weave this into their products, office products, productivity and also to write code as well, developer productivity as well. That's a big play for them. But coming back to your antitrust sort of comments, right? I believe the, your comment was like, oh, fed was late 10 years or 15 years earlier, but now they're two years. But things are moving very fast now as compared to they used to move. >> So two years is like 10 Years. >> Yeah, two years is like 10 years. Just want to make that point. (Dave laughs) This thing is going like wildfire. Any new tech which comes in that I think they're going against distribution channels. Lina Khan has commented time and again that the marketplace model is that she wants to have some grip on. Cloud marketplaces are a kind of monopolistic kind of way. >> I don't, I don't see this, I don't see a Chat AI. >> You told me it's not Bing, you had an interesting comment. >> No, no. First of all, this is great from Microsoft. If you're Microsoft- >> Why? >> Because Microsoft doesn't have the AI chops that Google has, right? Google is got so much core competency on how they run their search, how they run their backends, their cloud, even though they don't get a lot of cloud market share in the enterprise, they got a kick ass cloud cause they needed one. >> Totally. >> They've invented SRE. I mean Google's development and engineering chops are off the scales, right? Amazon's got some good chops, but Google's got like 10 times more chops than AWS in my opinion. Cloud's a whole different story. Microsoft gets AI, they get a playbook, they get a product they can render into, the not only Bing, productivity software, helping people write papers, PowerPoint, also don't forget the cloud AI can super help. We had this conversation on our Supercloud event, where AI's going to do a lot of the heavy lifting around understanding observability and managing service meshes, to managing microservices, to turning on and off applications, and or maybe writing code in real time. So there's a plethora of use cases for Microsoft to deploy this. combined with their R and D budgets, they can then turbocharge more research, build on it. So I think this gives them a car in the game, Google may have pole position with AI, but this puts Microsoft right in the game, and they already have a lot of stuff going on. But this just, I mean everything gets lifted up. Security, cloud, productivity suite, everything. >> What's under the hood at Google, and why aren't they talking about it? I mean they got to be freaked out about this. No? Or do they have kind of a magic bullet? >> I think they have the, they have the chops definitely. Magic bullet, I don't know where they are, as compared to the ChatGPT 3 or 4 models. Like they, but if you look at the online sort of activity and the videos put out there from Google folks, Google technology folks, that's account you should look at if you are looking there, they have put all these distinctions what ChatGPT 3 has used, they have been talking about for a while as well. So it's not like it's a secret thing that you cannot replicate. As you said earlier, like in the beginning of this segment, that anybody who has more data and the capacity to process that data, which Google has both, I think they will win this. >> Obviously living in Palo Alto where the Google founders are, and Google's headquarters next town over we have- >> We're so close to them. We have inside information on some of the thinking and that hasn't been reported by any outlet yet. And that is, is that, from what I'm hearing from my sources, is Google has it, they don't want to release it for many reasons. One is it might screw up their search monopoly, one, two, they're worried about the accuracy, 'cause Google will get sued. 'Cause a lot of people are jamming on this ChatGPT as, "Oh it does everything for me." when it's clearly not a hundred percent accurate all the time. >> So Lina Kahn is looming, and so Google's like be careful. >> Yeah so Google's just like, this is the third, could be a third rail. >> But the first thing you said is a concern. >> Well no. >> The disruptive (indistinct) >> What they will do is do a Waymo kind of thing, where they spin out a separate company. >> They're doing that. >> The discussions happening, they're going to spin out the separate company and put it over there, and saying, "This is AI, got search over there, don't touch that search, 'cause that's where all the revenue is." (chuckles) >> So, okay, so that's how they deal with the Clay Christensen dilemma. What's the business model here? I mean it's not advertising, right? Is it to charge you for a query? What, how do you make money at this? >> It's a good question, I mean my thinking is, first of all, it's cool to type stuff in and see a paper get written, or write a blog post, or gimme a marketing slogan for this or that or write some code. I think the API side of the business will be critical. And I think Howie Xu, I know you're going to reference some of his comments yesterday on Supercloud, I think this brings a whole 'nother user interface into technology consumption. I think the business model, not yet clear, but it will probably be some sort of either API and developer environment or just a straight up free consumer product, with some sort of freemium backend thing for business. >> And he was saying too, it's natural language is the way in which you're going to interact with these systems. >> I think it's APIs, it's APIs, APIs, APIs, because these people who are cooking up these models, and it takes a lot of compute power to train these and to, for inference as well. Somebody did the analysis on the how many cents a Google search costs to Google, and how many cents the ChatGPT query costs. It's, you know, 100x or something on that. You can take a look at that. >> A 100x on which side? >> You're saying two orders of magnitude more expensive for ChatGPT >> Much more, yeah. >> Than for Google. >> It's very expensive. >> So Google's got the data, they got the infrastructure and they got, you're saying they got the cost (indistinct) >> No actually it's a simple query as well, but they are trying to put together the answers, and they're going through a lot more data versus index data already, you know. >> Let me clarify, you're saying that Google's version of ChatGPT is more efficient? >> No, I'm, I'm saying Google search results. >> Ah, search results. >> What are used to today, but cheaper. >> But that, does that, is that going to confer advantage to Google's large language (indistinct)? >> It will, because there were deep science (indistinct). >> Google, I don't think Google search is doing a large language model on their search, it's keyword search. You know, what's the weather in Santa Cruz? Or how, what's the weather going to be? Or you know, how do I find this? Now they have done a smart job of doing some things with those queries, auto complete, re direct navigation. But it's, it's not entity. It's not like, "Hey, what's Dave Vellante thinking this week in Breaking Analysis?" ChatGPT might get that, because it'll get your Breaking Analysis, it'll synthesize it. There'll be some, maybe some clips. It'll be like, you know, I mean. >> Well I got to tell you, I asked ChatGPT to, like, I said, I'm going to enter a transcript of a discussion I had with Nir Zuk, the CTO of Palo Alto Networks, And I want you to write a 750 word blog. I never input the transcript. It wrote a 750 word blog. It attributed quotes to him, and it just pulled a bunch of stuff that, and said, okay, here it is. It talked about Supercloud, it defined Supercloud. >> It's made, it makes you- >> Wow, But it was a big lie. It was fraudulent, but still, blew me away. >> Again, vanilla content and non accurate content. So we are going to see a surge of misinformation on steroids, but I call it the vanilla content. Wow, that's just so boring, (indistinct). >> There's so many dangers. >> Make your point, cause we got to, almost out of time. >> Okay, so the consumption, like how do you consume this thing. As humans, we are consuming it and we are, like, getting a nicely, like, surprisingly shocked, you know, wow, that's cool. It's going to increase productivity and all that stuff, right? And on the danger side as well, the bad actors can take hold of it and create fake content and we have the fake sort of intelligence, if you go out there. So that's one thing. The second thing is, we are as humans are consuming this as language. Like we read that, we listen to it, whatever format we consume that is, but the ultimate usage of that will be when the machines can take that output from likes of ChatGPT, and do actions based on that. The robots can work, the robot can paint your house, we were talking about, right? Right now we can't do that. >> Data apps. >> So the data has to be ingested by the machines. It has to be digestible by the machines. And the machines cannot digest unorganized data right now, we will get better on the ingestion side as well. So we are getting better. >> Data, reasoning, insights, and action. >> I like that mall, paint my house. >> So, okay- >> By the way, that means drones that'll come in. Spray painting your house. >> Hey, it wasn't too long ago that robots couldn't climb stairs, as I like to point out. Okay, and of course it's no surprise the venture capitalists are lining up to eat at the trough, as I'd like to say. Let's hear, you'd referenced this earlier, John, let's hear what AI expert Howie Xu said at the Supercloud event, about what it takes to clone ChatGPT. Please, play the clip. >> So one of the VCs actually asked me the other day, right? "Hey, how much money do I need to spend, invest to get a, you know, another shot to the openAI sort of the level." You know, I did a (indistinct) >> Line up. >> A hundred million dollar is the order of magnitude that I came up with, right? You know, not a billion, not 10 million, right? So a hundred- >> Guys a hundred million dollars, that's an astoundingly low figure. What do you make of it? >> I was in an interview with, I was interviewing, I think he said hundred million or so, but in the hundreds of millions, not a billion right? >> You were trying to get him up, you were like "Hundreds of millions." >> Well I think, I- >> He's like, eh, not 10, not a billion. >> Well first of all, Howie Xu's an expert machine learning. He's at Zscaler, he's a machine learning AI guy. But he comes from VMware, he's got his technology pedigrees really off the chart. Great friend of theCUBE and kind of like a CUBE analyst for us. And he's smart. He's right. I think the barriers to entry from a dollar standpoint are lower than say the CapEx required to compete with AWS. Clearly, the CapEx spending to build all the tech for the run a cloud. >> And you don't need a huge sales force. >> And in some case apps too, it's the same thing. But I think it's not that hard. >> But am I right about that? You don't need a huge sales force either. It's, what, you know >> If the product's good, it will sell, this is a new era. The better mouse trap will win. This is the new economics in software, right? So- >> Because you look at the amount of money Lacework, and Snyk, Snowflake, Databrooks. Look at the amount of money they've raised. I mean it's like a billion dollars before they get to IPO or more. 'Cause they need promotion, they need go to market. You don't need (indistinct) >> OpenAI's been working on this for multiple five years plus it's, hasn't, wasn't born yesterday. Took a lot of years to get going. And Sam is depositioning all the success, because he's trying to manage expectations, To your point Sarbjeet, earlier. It's like, yeah, he's trying to "Whoa, whoa, settle down everybody, (Dave laughs) it's not that great." because he doesn't want to fall into that, you know, hero and then get taken down, so. >> It may take a 100 million or 150 or 200 million to train the model. But to, for the inference to, yeah to for the inference machine, It will take a lot more, I believe. >> Give it, so imagine, >> Because- >> Go ahead, sorry. >> Go ahead. But because it consumes a lot more compute cycles and it's certain level of storage and everything, right, which they already have. So I think to compute is different. To frame the model is a different cost. But to run the business is different, because I think 100 million can go into just fighting the Fed. >> Well there's a flywheel too. >> Oh that's (indistinct) >> (indistinct) >> We are running the business, right? >> It's an interesting number, but it's also kind of, like, context to it. So here, a hundred million spend it, you get there, but you got to factor in the fact that the ways companies win these days is critical mass scale, hitting a flywheel. If they can keep that flywheel of the value that they got going on and get better, you can almost imagine a marketplace where, hey, we have proprietary data, we're SiliconANGLE in theCUBE. We have proprietary content, CUBE videos, transcripts. Well wouldn't it be great if someone in a marketplace could sell a module for us, right? We buy that, Amazon's thing and things like that. So if they can get a marketplace going where you can apply to data sets that may be proprietary, you can start to see this become bigger. And so I think the key barriers to entry is going to be success. I'll give you an example, Reddit. Reddit is successful and it's hard to copy, not because of the software. >> They built the moat. >> Because you can, buy Reddit open source software and try To compete. >> They built the moat with their community. >> Their community, their scale, their user expectation. Twitter, we referenced earlier, that thing should have gone under the first two years, but there was such a great emotional product. People would tolerate the fail whale. And then, you know, well that was a whole 'nother thing. >> Then a plane landed in (John laughs) the Hudson and it was over. >> I think verticals, a lot of verticals will build applications using these models like for lawyers, for doctors, for scientists, for content creators, for- >> So you'll have many hundreds of millions of dollars investments that are going to be seeping out. If, all right, we got to wrap, if you had to put odds on it that that OpenAI is going to be the leader, maybe not a winner take all leader, but like you look at like Amazon and cloud, they're not winner take all, these aren't necessarily winner take all markets. It's not necessarily a zero sum game, but let's call it winner take most. What odds would you give that open AI 10 years from now will be in that position. >> If I'm 0 to 10 kind of thing? >> Yeah, it's like horse race, 3 to 1, 2 to 1, even money, 10 to 1, 50 to 1. >> Maybe 2 to 1, >> 2 to 1, that's pretty low odds. That's basically saying they're the favorite, they're the front runner. Would you agree with that? >> I'd say 4 to 1. >> Yeah, I was going to say I'm like a 5 to 1, 7 to 1 type of person, 'cause I'm a skeptic with, you know, there's so much competition, but- >> I think they're definitely the leader. I mean you got to say, I mean. >> Oh there's no question. There's no question about it. >> The question is can they execute? >> They're not Friendster, is what you're saying. >> They're not Friendster and they're more like Twitter and Reddit where they have momentum. If they can execute on the product side, and if they don't stumble on that, they will continue to have the lead. >> If they say stay neutral, as Sam is, has been saying, that, hey, Microsoft is one of our partners, if you look at their company model, how they have structured the company, then they're going to pay back to the investors, like Microsoft is the biggest one, up to certain, like by certain number of years, they're going to pay back from all the money they make, and after that, they're going to give the money back to the public, to the, I don't know who they give it to, like non-profit or something. (indistinct) >> Okay, the odds are dropping. (group talks over each other) That's a good point though >> Actually they might have done that to fend off the criticism of this. But it's really interesting to see the model they have adopted. >> The wildcard in all this, My last word on this is that, if there's a developer shift in how developers and data can come together again, we have conferences around the future of data, Supercloud and meshs versus, you know, how the data world, coding with data, how that evolves will also dictate, 'cause a wild card could be a shift in the landscape around how developers are using either machine learning or AI like techniques to code into their apps, so. >> That's fantastic insight. I can't thank you enough for your time, on the heels of Supercloud 2, really appreciate it. All right, thanks to John and Sarbjeet for the outstanding conversation today. Special thanks to the Palo Alto studio team. My goodness, Anderson, this great backdrop. You guys got it all out here, I'm jealous. And Noah, really appreciate it, Chuck, Andrew Frick and Cameron, Andrew Frick switching, Cameron on the video lake, great job. And Alex Myerson, he's on production, manages the podcast for us, Ken Schiffman as well. Kristen Martin and Cheryl Knight help get the word out on social media and our newsletters. Rob Hof is our editor-in-chief over at SiliconANGLE, does some great editing, thanks to all. Remember, all these episodes are available as podcasts. All you got to do is search Breaking Analysis podcast, wherever you listen. Publish each week on wikibon.com and siliconangle.com. Want to get in touch, email me directly, david.vellante@siliconangle.com or DM me at dvellante, or comment on our LinkedIn post. And by all means, check out etr.ai. They got really great survey data in the enterprise tech business. This is Dave Vellante for theCUBE Insights powered by ETR. Thanks for watching, We'll see you next time on Breaking Analysis. (electronic music)
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bringing you data-driven and ChatGPT have taken the world by storm. So I asked it, give it to the large language models to do that. So to your point, it's So one of the problems with ChatGPT, and he simply gave the system the prompts, or the OS to help it do but it kind of levels the playing- and the answers were coming as the data you can get. Yeah, and leveled to certain extent. I check the facts, save me about maybe- and then I write a killer because like if the it's, the law is we, you know, I think that's true and I ask the set of similar question, What's your counter point? and not it's underestimated long term. That's what he said. for the first time, wow. the overhyped at the No, it was, it was I got, right I mean? the internet in the early days, and it's only going to get better." So you're saying it's bifurcated. and possibly the debate the first mobile device. So I mean. on the right with ChatGPT, and convicted by the Department of Justice the scrutiny from the Fed, right, so- And the privacy and thing to do what Sam Altman- So even though it'll get like, you know, it's- It's more than clever. I mean you write- I think that's a big thing. I think he was doing- I was not impressed because You know like. And he did the same thing he's got a lot of hyperbole. the browser moment to me, So OpenAI could stay on the right side You're right, it was terrible, They could be the Netscape Navigator, and in the horizontal axis's So I guess that's the other point is, I mean to quote IBM's So the data problem factors and the government's around the world, and they're slow to catch up. Yeah, and now they got years, you know, OpenAI. But the problem with government to kill Big Tech, and the 20% is probably relevant, back in the day, right? are they going to apply it? and also to write code as well, that the marketplace I don't, I don't see you had an interesting comment. No, no. First of all, the AI chops that Google has, right? are off the scales, right? I mean they got to be and the capacity to process that data, on some of the thinking So Lina Kahn is looming, and this is the third, could be a third rail. But the first thing What they will do out the separate company Is it to charge you for a query? it's cool to type stuff in natural language is the way and how many cents the and they're going through Google search results. It will, because there were It'll be like, you know, I mean. I never input the transcript. Wow, But it was a big lie. but I call it the vanilla content. Make your point, cause we And on the danger side as well, So the data By the way, that means at the Supercloud event, So one of the VCs actually What do you make of it? you were like "Hundreds of millions." not 10, not a billion. Clearly, the CapEx spending to build all But I think it's not that hard. It's, what, you know This is the new economics Look at the amount of And Sam is depositioning all the success, or 150 or 200 million to train the model. So I think to compute is different. not because of the software. Because you can, buy They built the moat And then, you know, well that the Hudson and it was over. that are going to be seeping out. Yeah, it's like horse race, 3 to 1, 2 to 1, that's pretty low odds. I mean you got to say, I mean. Oh there's no question. is what you're saying. and if they don't stumble on that, the money back to the public, to the, Okay, the odds are dropping. the model they have adopted. Supercloud and meshs versus, you know, on the heels of Supercloud
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Jason Beyer & Josh Von Schaumburg | AWS Executive Summit 2022
(bright upbeat music) >> Well, hi everybody, John Wallace here and welcome to theCUBE, the leader in high-tech coverage. Glad to have you aboard here as we continue our coverage here at re:Invent 2022. We're out at The Venetian in Las Vegas. A lot of energy down on that exhibit floor, I promise you. We're a little bit away from the maddening crowd, but we're here with the Executive Summit sponsored by Accenture. I've got two guests I want to introduce you to. Jason Beyer who is the vice president of Data and Analytics at Bridgestone Americas. Jason, good to see you, sir. >> Hello, John. >> And Josh von Schaumburg, who is the managing director and North America lead for AWS Security at Accenture. Josh, good to see you. >> Thanks for having us. >> Yeah, first off, just quick take on the show. I know you've only been here about a day or so, but just your thoughts about what you're seeing on the floor in terms of energy, enthusiasm and, I think, turnout, right? I'm really impressed by it. We've got a lot of people down there. >> Yeah, I've been certainly impressed, John, with the turnout. But just as you say, the energy of the crowd, the excitement for the new things coming, it seems like it's a really pivotal moment for many organizations, including my own, and really excited to see what's coming over the next couple days. >> Let's jump into Bridgestone then. I kind of kidded you before we started the interview saying, all right, tires and golf balls, that's what I relate to, but you have a full array of consumer products and solution you're offering and your responsibility is managing the data and the analytics and making sure those business lines are as efficient as possible. >> Absolutely, John. So in my role, I have the privilege of being in an enterprise position. So I get to see the vast array of Bridgestone, which it is a large, highly vertically integrated company all the way from raw material sourcing of natural rubber to retail services in the automotive industry. We're at scale across those areas. The exciting thing about the company right now is we're going through this business transformation of becoming, you know, building on that heritage and that great legacy of having high quality high performance, highly focused on safety products to becoming a product and solutions company, and particular a sustainable solutions company. So what that means is we're bringing not only those great products to market, tires, golf balls, hoses, all kinds of rubber, air springs products to market, but thinking about how do we service those after they're in the market, how do we bring solutions to help fleets, vehicle owners, vehicle operators operate those in a sustainable way, in a cost effective way? So those solutions, of course, bring all new sets of data and analytics that come with it, and technology and moving to the cloud to be cloud native. So this new phase for the organization that we refer to as Bridgestone 3.0, and that business strategy is driving our cloud strategy, our technology strategy, and our data strategy and AWS and Accenture are important partners in that. >> Yeah, so we hear a lot about that these days about this transformation, this journey that people are on now. And Josh, when Bridgestone or other clients come to you and they talk about their migrations and what's their footprint going to look like and how do they get there, in the case of Bridgestone when they came to you and said, "All right, this is where we want to go with this. We're going to embark on a significant upgrade of our systems here," how do you lead 'em? How do you get 'em there? >> Yeah, I think there are a couple key cloud transformation value drivers that we've emphasized and that I've seen at Bridgestone in my time there. I mean, number one, just the rapid increase in the pace of innovation that we've seen over the last couple years. And a lot of that is also led by the scalability of all of the cloud native AWS services that we're leveraging, and in particular with the CDP platform. It really started off as a single-use case and really a single-tenant data lake. And then through the strategic vision of Jason and the leadership team, we've been able to expand that to 10 plus tenants and use cases. And a big reason behind that is the scalability of all these AWS services, right? So as we add more and more tenants, all the infrastructure just scales without any manual provisioning any tuning that we need to do. And that allows us to go really from idea, to POC, to production in really a matter of months when traditionally it might take years. >> So- >> If I can build upon that. >> Please do, yeah. >> The CDP, or central data platform, is part of a broader reference architecture that reflects that business strategy. So we looked at it and said, we could have taken a couple of different approaches to recognize the business challenges we're facing. We needed to modernize our core, our ERP, our manufacturing solutions move to smart factory and green factories, our PLM solutions. But at the same time, we're moving quickly. We have a startup mindset in our mobility solutions businesses where we're going to market on our customer and commerce solutions, and we needed to move at a different pace. And so to decouple those, we, in partnership with Accenture and AWS, built out a reference architecture that has a decoupling layer that's built around a data fabric, a data connected layer, integrated data services as well. A key part of that architecture is our central data platform built on AWS. This is a comprehensive data lake architecture using all the modern techniques within AWS to bring data together, to coalesce data, as well as recognize the multiple different modes of consumption, whether that's classic reporting, business intelligence, analytics, machine learning data science, as well as API consumption. And so we're building that out. A year ago it was a concept on a PowerPoint and just show and kind of reflect the innovation and speed. As Josh mentioned, we're up to 10 tenants, we're growing exponentially. There's high demand from the organization to leverage data at scale because of the business transformation that I mentioned and that modernization of the core ecosystem. >> That's crazy fast, right? And all of a sudden, whoa! >> Faster than I expected. >> Almost snap overnight. And you raise an interesting point too. I think when you talk about how there was a segment of your business that you wanted to get in the startup mode, whereas I don't think Bridgestone, I don't think about startup, right? I think in a much more, I wouldn't say traditional, but you've got big systems, right? And so how did you kind of inject your teams with that kind of mindset, right? That, hey, you're going to have to hit the pedal here, right? And I want you to experiment. I want you to innovate. And that might be a little bit against the grain from what they were used to. >> So just over two years ago, we built and started the organization that I have the privilege of leading, our data and analytics organization. And it's a COE. It's a center of expertise in the organization. We partner with specialized teams in product development, marketing, other places to enable data and analytics everywhere. We wanted to be pervasive, it's a team sport. But we really embraced at that moment what we refer to as a dual speed mindset. Speed one, we've got to move at the speed of the business. And that's variable. Based on the different business units and lines of lines of business and functional areas, the core modernization efforts, those are multi-year transformation programs that have multiple phases to them, and we're embedded there building the fundamentals of data governance and data management and reporting operational things. But at the same time, we needed to recognize that speed of those startup businesses where we're taking solutions and service offerings to market, doing quick minimum viable product, put it in a market, try it, learn from it adapt. Sometimes shut it down and take those learnings into the next area as well as joint ventures. We've been much more aggressive in terms of the partnerships in the marketplace, the joint ventures, the minority investments, et cetera, really to give us that edge in how we corner the market on the fleet and mobility solutions of the future. So having that dual speed approach of operating at the speed of the business, we also needed to balance that with speed two, which is building those long term capabilities and fundamentals. And that's where we've been building out those practical examples of having data governance and data management across these areas, building robust governance of how we're thinking about data science and the evolution of data science and that maturity towards machine learning. And so having that dual speed approach, it's a difficult balancing act, but it's served us well, really partnering with our key business stakeholders of where we can engage, what services they need, and where do we need to make smart choices between those two different speeds. >> Yeah, you just hit on something I want to ask Josh about, about how you said sometimes you have to shut things down, right? It's one thing to embark on I guess a new opportunity or explore, right? New avenues. And then to tell your client, "Well, might be some bumps along the way." >> Yeah. >> A lot of times people in Jason's position don't want to hear that. (laughs) It's like, I don't want to hear about bumps. >> Yeah. >> We want this to be, again, working with clients in that respect and understanding that there's going to be a learning curve and that some things might not function the way you want them to, we might have to take a right instead of a left. >> Yeah, and I think the value of AWS is you really can fail fast and try to innovate and try different use cases out. You don't have any enormous upfront capital expenditure to start building all these servers in your data center for all of your use cases. You can spin something up easily based in idea and then fail fast and move on to the next idea. And I also wanted to emphasize I think how critical top-down executive buy-in is for any cloud transformation. And you could hear it, the excitement in Jason's voice. And anytime we've seen a failed cloud transformation, the common theme is typically lack of executive buy-in and leadership and vision. And I think from day one, Bridgestone has had that buy-in from Jason throughout the whole executive team, and I think that's really evident in the success of the CDP platform. >> Absolutely. >> And what's been your experience in that regard then? Because I think that's a great point Josh raised that you might be really excited in your position, but you've got to convince the C-suite. >> Yeah. >> And there are a lot of variables there that have to be considered, that are kind of out of your sandbox, right? So for somebody else to make decisions based on a holistic approach, right? >> I could tell you, John, talking with with peers of mine, I recognize that I've probably had a little bit of privilege in that regard because the leadership at Bridgestone has recognized to move to this product and solutions organization and have sustainable solutions for the future we needed to move to the cloud. We needed to shift that technology forward. We needed to have a more data-driven approach to things. And so the selling of that was not a huge uphill a battle to be honest. It was almost more of a pull from the top, from our global group CEO, from our CEOs in our different regions, including in Bridgestone Americas. They've been pushing that forward, they've been driving it. And as Josh mentioned, that's been a really huge key to our success, is that executive alignment to move at this new pace, at this new frame of innovation, because that's what the market is demanding in the changing landscape of mobility and the movement of vehicles and things on the road. >> So how do you two work together going forward, Ben? Because you're in a great position now. You've had this tremendous acceleration in the past year, right? Talking about this tenfold increase and what the platform's enabled you to do, but as you know, you can't stand still. Right? (laughs) >> Yeah. There's so much excitement, so many use cases in the backlog now, and it's really been a snowball effect. I think one of the use cases I'm most excited about is starting to apply ML, you know, machine learning to the data sets. And I think there's an amazing IoT predictive maintenance use case there for all of the the censored data collected across all of the tires that are sold. There's an immense amount of data and ultimately we can use that data to predict failures and make our roads safer and help save lives >> Right. >> It's hard to not take a long time to explain all the things because there is a lot ahead of us. The demand curve for capabilities and the enabling things that AWS is going to support is just tremendous. As Josh mentioned, the, the AI ML use cases ahead of us, incredibly exciting. The way we're building and co-innovating things around how we make data more accessible in our data marketplace and more advanced data governance and data quality techniques. The use of, you know, creating data hubs and moving our API landscape into this environment as well is going to be incredibly empowering in terms of accessibility of data across our enterprise globally, as well as both for our internal stakeholders and our external stakeholders. So, I'll stop there because there's a lot of things in there. >> We could be here a long time. >> Yes, we could. >> But it is an exciting time and I appreciate that you're both sharing your perspectives on this because you've got a winning formula going and look forward to what's happening. And we'll see you next year right back here on the Executive Summit. >> Absolutely. >> To measure the success in 2023. How about that? >> Sounds good, thank you, Jim. >> Is that a deal? >> Awesome. >> Sounds good. >> Excellent, good deal. You've been watching AWS here at Coverage of Reinvent '22. We are the Executive Summit sponsored by Accenture and you are watching theCUBE, the leader in high tech coverage. (gentle music)
SUMMARY :
A lot of energy down on that Josh, good to see you. quick take on the show. and really excited to see I kind of kidded you before the cloud to be cloud native. in the case of Bridgestone And a lot of that is also because of the business in the startup mode, and mobility solutions of the future. And then to tell your client, to hear about bumps. and that some things might not function of the CDP platform. that you might be really and the movement of vehicles and what the platform's enabled you to do, for all of the the censored data and the enabling things and look forward to what's happening. To measure the success and you are watching theCUBE,
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Scott Castle, Sisense | AWS re:Invent 2022
>>Good morning fellow nerds and welcome back to AWS Reinvent. We are live from the show floor here in Las Vegas, Nevada. My name is Savannah Peterson, joined with my fabulous co-host John Furrier. Day two keynotes are rolling. >>Yeah. What do you thinking this? This is the day where everything comes, so the core gets popped off the bottle, all the announcements start flowing out tomorrow. You hear machine learning from swee lot more in depth around AI probably. And then developers with Verner Vos, the CTO who wrote the seminal paper in in early two thousands around web service that becames. So again, just another great year of next level cloud. Big discussion of data in the keynote bulk of the time was talking about data and business intelligence, business transformation easier. Is that what people want? They want the easy button and we're gonna talk a lot about that in this segment. I'm really looking forward to this interview. >>Easy button. We all want the >>Easy, we want the easy button. >>I love that you brought up champagne. It really feels like a champagne moment for the AWS community as a whole. Being here on the floor feels a bit like the before times. I don't want to jinx it. Our next guest, Scott Castle, from Si Sense. Thank you so much for joining us. How are you feeling? How's the show for you going so far? Oh, >>This is exciting. It's really great to see the changes that are coming in aws. It's great to see the, the excitement and the activity around how we can do so much more with data, with compute, with visualization, with reporting. It's fun. >>It is very fun. I just got a note. I think you have the coolest last name of anyone we've had on the show so far, castle. Oh, thank you. I'm here for it. I'm sure no one's ever said that before, but I'm so just in case our audience isn't familiar, tell us about >>Soy Sense is an embedded analytics platform. So we're used to take the queries and the analysis that you can power off of Aurora and Redshift and everything else and bring it to the end user in the applications they already know how to use. So it's all about embedding insights into tools. >>Embedded has been a, a real theme. Nobody wants to, it's I, I keep using the analogy of multiple tabs. Nobody wants to have to leave where they are. They want it all to come in there. Yep. Now this space is older than I think everyone at this table bis been around since 1958. Yep. How do you see Siente playing a role in the evolution there of we're in a different generation of analytics? >>Yeah, I mean, BI started, as you said, 58 with Peter Lu's paper that he wrote for IBM kind of get became popular in the late eighties and early nineties. And that was Gen one bi, that was Cognos and Business Objects and Lotus 1 23 think like green and black screen days. And the way things worked back then is if you ran a business and you wanted to get insights about that business, you went to it with a big check in your hand and said, Hey, can I have a report? And they'd come back and here's a report. And it wasn't quite right. You'd go back and cycle, cycle, cycle and eventually you'd get something. And it wasn't great. It wasn't all that accurate, but it's what we had. And then that whole thing changed in about two, 2004 when self-service BI became a thing. And the whole idea was instead of going to it with a big check in your hand, how about you make your own charts? >>And that was totally transformative. Everybody started doing this and it was great. And it was all built on semantic modeling and having very fast databases and data warehouses. Here's the problem, the tools to get to those insights needed to serve both business users like you and me and also power users who could do a lot more complex analysis and transformation. And as the tools got more complicated, the barrier to entry for everyday users got higher and higher and higher to the point where now you look, look at Gartner and Forester and IDC this year. They're all reporting in the same statistic. Between 10 and 20% of knowledge workers have learned business intelligence and everybody else is just waiting in line for a data analyst or a BI analyst to get a report for them. And that's why the focus on embedded is suddenly showing up so strong because little startups have been putting analytics into their products. People are seeing, oh my, this doesn't have to be hard. It can be easy, it can be intuitive, it can be native. Well why don't I have that for my whole business? So suddenly there's a lot of focus on how do we embed analytics seamlessly? How do we embed the investments people make in machine learning in data science? How do we bring those back to the users who can actually operationalize that? Yeah. And that's what Tysons does. Yeah. >>Yeah. It's interesting. Savannah, you know, data processing used to be what the IT department used to be called back in the day data processing. Now data processing is what everyone wants to do. There's a ton of data we got, we saw the keynote this morning at Adam Lesky. There was almost a standing of vision, big applause for his announcement around ML powered forecasting with Quick Site Cube. My point is people want automation. They want to have this embedded semantic layer in where they are not having all the process of ETL or all the muck that goes on with aligning the data. All this like a lot of stuff that goes on. How do you make it easier? >>Well, to be honest, I, I would argue that they don't want that. I think they, they think they want that, cuz that feels easier. But what users actually want is they want the insight, right? When they are about to make a decision. If you have a, you have an ML powered forecast, Andy Sense has had that built in for years, now you have an ML powered forecast. You don't need it two weeks before or a week after in a report somewhere. You need it when you're about to decide do I hire more salespeople or do I put a hundred grand into a marketing program? It's putting that insight at the point of decision that's important. And you don't wanna be waiting to dig through a lot of infrastructure to find it. You just want it when you need it. What's >>The alternative from a time standpoint? So real time insight, which is what you're saying. Yep. What's the alternative? If they don't have that, what's >>The alternative? Is what we are currently seeing in the market. You hire a bunch of BI analysts and data analysts to do the work for you and you hire enough that your business users can ask questions and get answers in a timely fashion. And by the way, if you're paying attention, there's not enough data analysts in the whole world to do that. Good luck. I am >>Time to get it. I really empathize with when I, I used to work for a 3D printing startup and I can, I have just, I mean, I would call it PTSD flashbacks of standing behind our BI guy with my list of queries and things that I wanted to learn more about our e-commerce platform in our, in our marketplace and community. And it would take weeks and I mean this was only in 2012. We're not talking 1958 here. We're talking, we're talking, well, a decade in, in startup years is, is a hundred years in the rest of the world life. But I think it's really interesting. So talk to us a little bit about infused and composable analytics. Sure. And how does this relate to embedded? Yeah. >>So embedded analytics for a long time was I want to take a dashboard I built in a BI environment. I wanna lift it and shift it into some other application so it's close to the user and that is the right direction to go. But going back to that statistic about how, hey, 10 to 20% of users know how to do something with that dashboard. Well how do you reach the rest of users? Yeah. When you think about breaking that up and making it more personalized so that instead of getting a dashboard embedded in a tool, you get individual insights, you get data visualizations, you get controls, maybe it's not even actually a visualization at all. Maybe it's just a query result that influences the ordering of a list. So like if you're a csm, you have a list of accounts in your book of business, you wanna rank those by who's priorities the most likely to churn. >>Yeah. You get that. How do you get that most likely to churn? You get it from your BI system. So how, but then the question is, how do I insert that back into the application that CSM is using? So that's what we talk about when we talk about Infusion. And SI started the infusion term about two years ago and now it's being used everywhere. We see it in marketing from Click and Tableau and from Looker just recently did a whole launch on infusion. The idea is you break this up into very small digestible pieces. You put those pieces into user experiences where they're relevant and when you need them. And to do that, you need a set of APIs, SDKs, to program it. But you also need a lot of very solid building blocks so that you're not building this from scratch, you're, you're assembling it from big pieces. >>And so what we do aty sense is we've got machine learning built in. We have an LQ built in. We have a whole bunch of AI powered features, including a knowledge graph that helps users find what else they need to know. And we, we provide those to our customers as building blocks so that they can put those into their own products, make them look and feel native and get that experience. In fact, one of the things that was most interesting this last couple of couple of quarters is that we built a technology demo. We integrated SI sensee with Office 365 with Google apps for business with Slack and MS teams. We literally just threw an Nlq box into Excel and now users can go in and say, Hey, which of my sales people in the northwest region are on track to meet their quota? And they just get the table back in Excel. They can build charts of it and PowerPoint. And then when they go to their q do their QBR next week or week after that, they just hit refresh to get live data. It makes it so much more digestible. And that's the whole point of infusion. It's bigger than just, yeah. The iframe based embedding or the JavaScript embedding we used to talk about four or five years >>Ago. APIs are very key. You brought that up. That's gonna be more of the integration piece. How does embedable and composable work as more people start getting on board? It's kind of like a Yeah. A flywheel. Yes. What, how do you guys see that progression? Cause everyone's copying you. We see that, but this is a, this means it's standard. People want this. Yeah. What's next? What's the, what's that next flywheel benefit that you guys coming out with >>Composability, fundamentally, if you read the Gartner analysis, right, they, when they talk about composable, they're talking about building pre-built analytics pieces in different business units for, for different purposes. And being able to plug those together. Think of like containers and services that can, that can talk to each other. You have a composition platform that can pull it into a presentation layer. Well, the presentation layer is where I focus. And so the, so for us, composable means I'm gonna have formulas and queries and widgets and charts and everything else that my, that my end users are gonna wanna say almost minority report style. If I'm not dating myself with that, I can put this card here, I can put that chart here. I can set these filters here and I get my own personalized view. But based on all the investments my organization's made in data and governance and quality so that all that infrastructure is supporting me without me worrying much about it. >>Well that's productivity on the user side. Talk about the software angle development. Yeah. Is your low code, no code? Is there coding involved? APIs are certainly the connective tissue. What's the impact to Yeah, the >>Developer. Oh. So if you were working on a traditional legacy BI platform, it's virtually impossible because this is an architectural thing that you have to be able to do. Every single tool that can make a chart has an API to embed that chart somewhere. But that's not the point. You need the life cycle automation to create models, to modify models, to create new dashboards and charts and queries on the fly. And be able to manage the whole life cycle of that. So that in your composable application, when you say, well I want chart and I want it to go here and I want it to do this and I want it to be filtered this way you can interact with the underlying platform. And most importantly, when you want to use big pieces like, Hey, I wanna forecast revenue for the next six months. You don't want it popping down into Python and writing that yourself. >>You wanna be able to say, okay, here's my forecasting algorithm. Here are the inputs, here's the dimensions, and then go and just put it somewhere for me. And so that's what you get withy sense. And there aren't any other analytics platforms that were built to do that. We were built that way because of our architecture. We're an API first product. But more importantly, most of the legacy BI tools are legacy. They're coming from that desktop single user, self-service, BI environment. And it's a small use case for them to go embedding. And so composable is kind of out of reach without a complete rebuild. Right? But with SI senses, because our bread and butter has always been embedding, it's all architected to be API first. It's integrated for software developers with gi, but it also has all those low code and no code capabilities for business users to do the minority report style thing. And it's assemble endless components into a workable digital workspace application. >>Talk about the strategy with aws. You're here at the ecosystem, you're in the ecosystem, you're leading product and they have a strategy. We know their strategy, they have some stuff, but then the ecosystem goes faster and ends up making a better product in most of the cases. If you compare, I know they'll take me to school on that, but I, that's pretty much what we report on. Mongo's doing a great job. They have databases. So you kind of see this balance. How are you guys playing in the ecosystem? What's the, what's the feedback? What's it like? What's going on? >>AWS is actually really our best partner. And the reason why is because AWS has been clear for many, many years. They build componentry, they build services, they build infrastructure, they build Redshift, they build all these different things, but they need, they need vendors to pull it all together into something usable. And fundamentally, that's what Cient does. I mean, we didn't invent sequel, right? We didn't invent jackal or dle. These are not, these are underlying analytics technologies, but we're taking the bricks out of the briefcase. We're assembling it into something that users can actually deploy for their use cases. And so for us, AWS is perfect because they focus on the hard bits. The the underlying technologies we assemble those make them usable for customers. And we get the distribution. And of course AWS loves that. Cause it drives more compute and it drives more, more consumption. >>How much do they pay you to say that >>Keynote, >>That was a wonderful pitch. That's >>Absolutely, we always say, hey, they got a lot of, they got a lot of great goodness in the cloud, but they're not always the best at the solutions and that they're trying to bring out, and you guys are making these solutions for customers. Yeah. That resonates with what they got with Amazon. For >>Example, we, last year we did a, a technology demo with Comprehend where we put comprehend inside of a semantic model and we would compile it and then send it back to Redshift. And it takes comprehend, which is a very cool service, but you kind of gotta be a coder to use it. >>I've been hear a lot of hype about the semantic layer. What is, what is going on with that >>Semantec layer is what connects the actual data, the tables in your database with how they're connected and what they mean so that a user like you or me who's saying I wanna bar chart with revenue over time can just work with revenue and time. And the semantic layer translates between what we did and what the database knows >>About. So it speaks English and then they converts it to data language. It's >>Exactly >>Right. >>Yeah. It's facilitating the exchange of information. And, and I love this. So I like that you actually talked about it in the beginning, the knowledge map and helping people figure out what they might not know. Yeah. I, I am not a bi analyst by trade and I, I don't always know what's possible to know. Yeah. And I think it's really great that you're doing that education piece. I'm sure, especially working with AWS companies, depending on their scale, that's gotta be a big part of it. How much is the community play a role in your product development? >>It's huge because I'll tell you, one of the challenges in embedding is someone who sees an amazing experience in outreach or in seismic. And to say, I want that. And I want it to be exactly the way my product is built, but I don't wanna learn a lot. And so you, what you want do is you want to have a community of people who have already built things who can help lead the way. And our community, we launched a new version of the SES community in early 2022 and we've seen a 450% growth in the c in that community. And we've gone from an average of one response, >>450%. I just wanna put a little exclamation point on that. Yeah, yeah. That's awesome. We, >>We've tripled our organic activity. So now if you post this Tysons community, it used to be, you'd get one response maybe from us, maybe from from a customer. Now it's up to three. And it's continuing to trend up. So we're, it's >>Amazing how much people are willing to help each other. If you just get in the platform, >>Do it. It's great. I mean, business is so >>Competitive. I think it's time for the, it's time. I think it's time. Instagram challenge. The reels on John. So we have a new thing. We're gonna run by you. Okay. We just call it the bumper sticker for reinvent. Instead of calling it the Instagram reels. If we're gonna do an Instagram reel for 30 seconds, what would be your take on what's going on this year at Reinvent? What you guys are doing? What's the most important story that you would share with folks on Instagram? >>You know, I think it's really what, what's been interesting to me is the, the story with Redshift composable, sorry. No, composable, Redshift Serverless. Yeah. One of the things I've been >>Seeing, we know you're thinking about composable a lot. Yes. Right? It's, it's just, it's in there, it's in your mouth. Yeah. >>So the fact that Redshift Serverless is now kind becoming the defacto standard, it changes something for, for my customers. Cuz one of the challenges with Redshift that I've seen in, in production is if as people use it more, you gotta get more boxes. You have to manage that. The fact that serverless is now available, it's, it's the default means it now people are just seeing Redshift as a very fast, very responsive repository. And that plays right into the story I'm telling cuz I'm telling them it's not that hard to put some analysis on top of things. So for me it's, it's a, maybe it's a narrow Instagram reel, but it's an >>Important one. Yeah. And that makes it better for you because you get to embed that. Yeah. And you get access to better data. Faster data. Yeah. Higher quality, relevant, updated. >>Yep. Awesome. As it goes into that 80% of knowledge workers, they have a consumer great expectation of experience. They're expecting that five ms response time. They're not waiting 2, 3, 4, 5, 10 seconds. They're not trained on theola expectations. And so it's, it matters a lot. >>Final question for you. Five years out from now, if things progress the way they're going with more innovation around data, this front end being very usable, semantic layer kicks in, you got the Lambda and you got serverless kind of coming in, helping out along the way. What's the experience gonna look like for a user? What's it in your mind's eye? What's that user look like? What's their experience? >>I, I think it shifts almost every role in a business towards being a quantitative one. Talking about, Hey, this is what I saw. This is my hypothesis and this is what came out of it. So here's what we should do next. I, I'm really excited to see that sort of scientific method move into more functions in the business. Cuz for decades it's been the domain of a few people like me doing strategy, but now I'm seeing it in CSMs, in support people and sales engineers and line engineers. That's gonna be a big shift. Awesome. >>Thank >>You Scott. Thank you so much. This has been a fantastic session. We wish you the best at si sense. John, always pleasure to share the, the stage with you. Thank you to everybody who's attuning in, tell us your thoughts. We're always eager to hear what, what features have got you most excited. And as you know, we will be live here from Las Vegas at reinvent from the show floor 10 to six all week except for Friday. We'll give you Friday off with John Furrier. My name's Savannah Peterson. We're the cube, the the, the leader in high tech coverage.
SUMMARY :
We are live from the show floor here in Las Vegas, Nevada. Big discussion of data in the keynote bulk of the time was We all want the How's the show for you going so far? the excitement and the activity around how we can do so much more with data, I think you have the coolest last name of anyone we've had on the show so far, queries and the analysis that you can power off of Aurora and Redshift and everything else and How do you see Siente playing a role in the evolution there of we're in a different generation And the way things worked back then is if you ran a business and you wanted to get insights about that business, the tools to get to those insights needed to serve both business users like you and me the muck that goes on with aligning the data. And you don't wanna be waiting to dig through a lot of infrastructure to find it. What's the alternative? and data analysts to do the work for you and you hire enough that your business users can ask questions And how does this relate to embedded? Maybe it's just a query result that influences the ordering of a list. And SI started the infusion term And that's the whole point of infusion. That's gonna be more of the integration piece. And being able to plug those together. What's the impact to Yeah, the And most importantly, when you want to use big pieces like, Hey, I wanna forecast revenue for And so that's what you get withy sense. How are you guys playing in the ecosystem? And the reason why is because AWS has been clear for That was a wonderful pitch. the solutions and that they're trying to bring out, and you guys are making these solutions for customers. which is a very cool service, but you kind of gotta be a coder to use it. I've been hear a lot of hype about the semantic layer. And the semantic layer translates between It's So I like that you actually talked about it in And I want it to be exactly the way my product is built, but I don't wanna I just wanna put a little exclamation point on that. And it's continuing to trend up. If you just get in the platform, I mean, business is so What's the most important story that you would share with One of the things I've been Seeing, we know you're thinking about composable a lot. right into the story I'm telling cuz I'm telling them it's not that hard to put some analysis on top And you get access to better data. And so it's, it matters a lot. What's the experience gonna look like for a user? see that sort of scientific method move into more functions in the business. And as you know, we will be live here from Las Vegas at reinvent from the show floor
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Ali Ghodsi, Databricks | Cube Conversation Partner Exclusive
(outro music) >> Hey, I'm John Furrier, here with an exclusive interview with Ali Ghodsi, who's the CEO of Databricks. Ali, great to see you. Preview for reinvent. We're going to launch this story, exclusive Databricks material on the notes, after the keynotes prior to the keynotes and after the keynotes that reinvent. So great to see you. You know, you've been a partner of AWS for a very, very long time. I think five years ago, I think I first interviewed you, you were one of the first to publicly declare that this was a place to build a company on and not just post an application, but refactor capabilities to create, essentially a platform in the cloud, on the cloud. Not just an ISV; Independent Software Vendor, kind of an old term, we're talking about real platform like capability to change the game. Can you talk about your experience as an AWS partner? >> Yeah, look, so we started in 2013. I swiped my personal credit card on AWS and some of my co-founders did the same. And we started building. And we were excited because we just thought this is a much better way to launch a company because you can just much faster get time to market and launch your thing and you can get the end users much quicker access to the thing you're building. So we didn't really talk to anyone at AWS, we just swiped a credit card. And eventually they told us, "Hey, do you want to buy extra support?" "You're asking a lot of advanced questions from us." "Maybe you want to buy our advanced support." And we said, no, no, no, no. We're very advanced ourselves, we know what we're doing. We're not going to buy any advanced support. So, you know, we just built this, you know, startup from nothing on AWS without even talking to anyone there. So at some point, I think around 2017, they suddenly saw this company with maybe a hundred million ARR pop up on their radar and it's driving massive amounts of compute, massive amounts of data. And it took a little bit in the beginning just us to get to know each other because as I said, it's like we were not on their radar and we weren't really looking, we were just doing our thing. And then over the years the partnership has deepened and deepened and deepened and then with, you know, Andy (indistinct) really leaning into the partnership, he mentioned us at Reinvent. And then we sort of figured out a way to really integrate the two service, the Databricks platform with AWS . And today it's an amazing partnership. You know, we directly connected with the general managers for the services. We're connected at the CEO level, you know, the sellers get compensated for pushing Databricks, we're, we have multiple offerings on their marketplace. We have a native offering on AWS. You know, we're prominently always sort of marketed and you know, we're aligned also vision wise in what we're trying to do. So yeah, we've come a very, very long way. >> Do you consider yourself a SaaS app or an ISV or do you see yourself more of a platform company because you have customers. How would you categorize your category as a company? >> Well, it's a data platform, right? And actually the, the strategy of the Databricks is take what's otherwise five, six services in the industry or five, six different startups, but do them as part of one data platform that's integrated. So in one word, the strategy of data bricks is "unification." We call it the data lake house. But really the idea behind the data lake house is that of unification, or in more words it's, "The whole is greater than the sum of its parts." So you could actually go and buy five, six services out there or actually use five, six services from the cloud vendors, stitch it together and it kind of resembles Databricks. Our power is in doing those integrated, together in a way in which it's really, really easy and simple to use for end users. So yeah, we're a data platform. I wouldn't, you know, ISV that's a old term, you know, Independent Software Vendor. You know, I think, you know, we have actually a whole slew of ISVs on top of Databricks, that integrate with our platform. And you know, in our marketplace as well as in our partner connect, we host those ISVs that then, you know, work on top of the data that we have in the Databricks, data lake house. >> You know, I think one of the things your journey has been great to document and watch from the beginning. I got to give you guys credit over there and props, congratulations. But I think you're the poster child as a company to what we see enterprises doing now. So go back in time when you guys swiped a credit card, you didn't need attending technical support because you guys had brains, you were refactoring, rethinking. It wasn't just banging out software, you had, you were doing some complex things. It wasn't like it was just write some software hosted on server. It was really a lot more. And as a result your business worth billions of dollars. I think 38 billion or something like that, big numbers, big numbers of great revenue growth as well, billions in revenue. You have customers, you have an ecosystem, you have data applications on top of Databricks. So in a way you're a cloud on top of the cloud. So is there a cloud on top of the cloud? So you have ISVs, Amazon has ISVs. Can you take us through what this means and at this point in history, because this seems to be an advanced version of benefits of platforming and refactoring, leveraging say AWS. >> Yeah, so look, when we started, there was really only one game in town. It was AWS. So it was one cloud. And the strategy of the company then was, well Amazon had this beautiful set of services that they're building bottom up, they have storage, compute, networking, and then they have databases and so on. But it's a lot of services. So let us not directly compete with AWS and try to take out one of their services. Let's not do that because frankly we can't. We were not of that size. They had the scale, they had the size and they were the only cloud vendor in town. So our strategy instead was, let's do something else. Let's not compete directly with say, a particular service they're building, let's take a different strategy. What if we had a unified holistic data platform, where it's just one integrated service end to end. So think of it as Microsoft office, which contains PowerPoint, and Word, and Excel and even Access, if you want to use it. What if we build that and AWS has this really amazing knack for releasing things, you know services, lots of them, every reinvent. And they're sort of a DevOps person's dream and you can stitch these together and you know you have to be technical. How do we elevate that and make it simpler and integrate it? That was our original strategy and it resonated with a segment of the market. And the reason it worked with AWS so that we wouldn't butt heads with AWS was because we weren't a direct replacement for this service or for that service, we were taking a different approach. And AWS, because credit goes to them, they're so customer obsessed, they would actually do what's right for the customer. So if the customer said we want this unified thing, their sellers would actually say, okay, so then you should use Databricks. So they truly are customer obsessed in that way. And I really mean it, John. Things have changed over the years. They're not the only cloud anymore. You know, Azure is real, GCP is real, there's also Alibaba. And now over 70% of our customers are on more than one cloud. So now what we hear from them is, not only want, do we want a simplified, unified thing, but we want it also to work across the clouds. Because those of them that are seriously considering multiple clouds, they don't want to use a service on cloud one and then use a similar service on cloud two. But it's a little bit different. And now they have to do twice the work to make it work. You know, John, it's hard enough as it is, like it's this data stuff and analytics. It's not a walk in the park, you know. You hire an administrator in the back office that clicks a button and its just, now you're a data driven digital transformed company. It's hard. If you now have to do it again on the second cloud with different set of services and then again on a third cloud with a different set of services. That's very, very costly. So the strategy then has changed that, how do we take that unified simple approach and make it also the same and standardize across the clouds, but then also integrate it as far down as we can on each of the clouds. So that you're not giving up any of the benefits that the particular cloud has. >> Yeah, I think one of the things that we see, and I want get your reaction to this, is this rise of the super cloud as we call it. I think you were involved in the Sky paper that I saw your position paper came out after we had introduced Super Cloud, which is great. Congratulations to the Berkeley team, wearing the hat here. But you guys are, I think a driver of this because you're creating the need for these things. You're saying, okay, we went on one cloud with AWS and you didn't hide that. And now you're publicly saying there's other clouds too, increased ham for your business. And customers have multiple clouds in their infrastructure for the best of breed that they have. Okay, get that. But there's still a challenge around the innovation, growth that's still around the corner. We still have a supply chain problem, we still have skill gaps. You know, you guys are unique at Databricks as other these big examples of super clouds that are developing. Enterprises don't have the Databricks kind of talent. They need, they need turnkey solutions. So Adam and the team at Amazon are promoting, you know, more solution oriented approaches higher up on the stack. You're starting to see kind of like, I won't say templates, but you know, almost like application specific headless like, low code, no code capability to accelerate clients who are wanting to write code for the modern error. Right, so this kind of, and then now you, as you guys pointed out with these common services, you're pushing the envelope. So you're saying, hey, I need to compete, I don't want to go to my customers and have them to have a staff or this cloud and this cloud and this cloud because they don't have the staff. Or if they do, they're very unique. So what's your reaction? Because this kind is the, it kind of shows your leadership as a partner of AWS and the clouds, but also highlights I think what's coming. But you share your reaction. >> Yeah, look, it's, first of all, you know, I wish I could take credit for this but I can't because it's really the customers that have decided to go on multiple clouds. You know, it's not Databricks that you know, push this or some other vendor, you know, that, Snowflake or someone who pushed this and now enterprises listened to us and they picked two clouds. That's not how it happened. The enterprises picked two clouds or three clouds themselves and we can get into why, but they did that. So this largely just happened in the market. We as data platforms responded to what they're then saying, which is they're saying, "I don't want to redo this again on the other cloud." So I think the writing is on the wall. I think it's super obvious what's going to happen next. They will say, "Any service I'm using, it better work exactly the same on all the clouds." You know, that's what's going to happen. So in the next five years, every enterprise will say, "I'm going to use the service, but you better make sure that this service works equally well on all of the clouds." And obviously the multicloud vendors like us, are there to do that. But I actually think that what you're going to see happening is that you're going to see the cloud vendors changing the existing services that they have to make them work on the other clouds. That's what's goin to happen, I think. >> Yeah, and I think I would add that, first of all, I agree with you. I think that's going to be a forcing function. Because I think you're driving it. You guys are in a way, one, are just an actor in the driving this because you're on the front end of this and there are others and there will be people following. But I think to me, I'm a cloud vendor, I got to differentiate. Adam, If I'm Adam Saleski, I got to say, "Hey, I got to differentiate." So I don't wan to get stuck in the middle, so to speak. Am I just going to innovate on the hardware AKA infrastructure or am I going to innovate at the higher level services? So what we're talking about here is the tail of two clouds within Amazon, for instance. So do I innovate on the silicon and get low level into the physics and squeeze performance out of the hardware and infrastructure? Or do I focus on ease of use at the top of the stack for the developers? So again, there's a channel of two clouds here. So I got to ask you, how do they differentiate? Number one and number two, I never heard a developer ever say, "I want to run my app or workload on the slower cloud." So I mean, you know, back when we had PCs you wanted to go, "I want the fastest processor." So again, you can have common level services, but where is that performance differentiation with the cloud? What do the clouds do in your opinion? >> Yeah, look, I think it's pretty clear. I think that it's, this is, you know, no surprise. Probably 70% or so of the revenue is in the lower infrastructure layers, compute, storage, networking. And they have to win that. They have to be competitive there. As you said, you can say, oh you know, I guess my CPUs are slower than the other cloud, but who cares? I have amazing other services which only work on my cloud by the way, right? That's not going to be a winning recipe. So I think all three are laser focused on, we going to have specialized hardware and the nuts and bolts of the infrastructure, we can do it better than the other clouds for sure. And you can see lots of innovation happening there, right? The Graviton chips, you know, we see huge price performance benefits in those chips. I mean it's real, right? It's basically a 20, 30% free lunch. You know, why wouldn't you, why wouldn't you go for it there? There's no downside. You know, there's no, "got you" or no catch. But we see Azure doing the same thing now, they're also building their own chips and we know that Google builds specialized machine learning chips, TPU, Tenor Processing Units. So their legs are focused on that. I don't think they can give up that or focused on higher levels if they had to pick bets. And I think actually in the next few years, most of us have to make more, we have to be more deliberate and calculated in the picks we do. I think in the last five years, most of us have said, "We'll do all of it." You know. >> Well you made a good bet with Spark, you know, the duke was pretty obvious trend that was, everyone was shut on that bandwagon and you guys picked a big bet with Spark. Look what happened with you guys? So again, I love this betting kind of concept because as the world matures, growth slows down and shifts and that next wave of value coming in, AKA customers, they're going to integrate with a new ecosystem. A new kind of partner network for AWS and the other clouds. But with aws they're going to need to nurture the next Databricks. They're going to need to still provide that SaaS, ISV like experience for, you know, a basic software hosting or some application. But I go to get your thoughts on this idea of multiple clouds because if I'm a developer, the old days was, old days, within our decade, full stack developer- >> It was two years ago, yeah (John laughing) >> This is a decade ago, full stack and then the cloud came in, you kind had the half stack and then you would do some things. It seems like the clouds are trying to say, we want to be the full stack or not. Or is it still going to be, you know, I'm an application like a PC and a Mac, I'm going to write the same application for both hardware. I mean what's your take on this? Are they trying to do full stack and you see them more like- >> Absolutely. I mean look, of course they're going, they have, I mean they have over 300, I think Amazon has over 300 services, right? That's not just compute, storage, networking, it's the whole stack, right? But my key point is, I think they have to nail the core infrastructure storage compute networking because the three clouds that are there competing, they're formidable companies with formidable balance sheets and it doesn't look like any of them is going to throw in the towel and say, we give up. So I think it's going to intensify. And given that they have a 70% revenue on that infrastructure layer, I think they, if they have to pick their bets, I think they'll focus it on that infrastructure layer. I think the layer above where they're also placing bets, they're doing that, the full stack, right? But there I think the demand will be, can you make that work on the other clouds? And therein lies an innovator's dilemma because if I make it work on the other clouds, then I'm foregoing that 70% revenue of the infrastructure. I'm not getting it. The other cloud vendor is going to get it. So should I do that or not? Second, is the other cloud vendor going to be welcoming of me making my service work on their cloud if I am a competing cloud, right? And what kind of terms of service are I giving me? And am I going to really invest in doing that? And I think right now we, you know, most, the vast, vast, vast majority of the services only work on the one cloud that you know, it's built on. It doesn't work on others, but this will shift. >> Yeah, I think the innovators dilemma is also very good point. And also add, it's an integrators dilemma too because now you talk about integration across services. So I believe that the super cloud movement's going to happen before Sky. And I think what explained by that, what you guys did and what other companies are doing by representing advanced, I call platform engineering, refactoring an existing market really fast, time to value and CAPEX is, I mean capital, market cap is going to be really fast. I think there's going to be an opportunity for those to emerge that's going to set the table for global multicloud ultimately in the future. So I think you're going to start to see the same pattern of what you guys did get in, leverage the hell out of it, use it, not in the way just to host, but to refactor and take down territory of markets. So number one, and then ultimately you get into, okay, I want to run some SLA across services, then there's a little bit more complication. I think that's where you guys put that beautiful paper out on Sky Computing. Okay, that makes sense. Now if you go to today's market, okay, I'm betting on Amazon because they're the best, this is the best cloud win scenario, not the most robust cloud. So if I'm a developer, I want the best. How do you look at their bet when it comes to data? Because now they've got machine learning, Swami's got a big keynote on Wednesday, I'm expecting to see a lot of AI and machine learning. I'm expecting to hear an end to end data story. This is what you do, so as a major partner, how do you view the moves Amazon's making and the bets they're making with data and machine learning and AI? >> First I want to lift off my hat to AWS for being customer obsessed. So I know that if a customer wants Databricks, I know that AWS and their sellers will actually help us get that customer deploy Databricks. Now which of the services is the customer going to pick? Are they going to pick ours or the end to end, what Swami is going to present on stage? Right? So that's the question we're getting. But I wanted to start with by just saying, their customer obsessed. So I think they're going to do the right thing for the customer and I see the evidence of it again and again and again. So kudos to them. They're amazing at this actually. Ultimately our bet is, customers want this to be simple, integrated, okay? So yes there are hundreds of services that together give you the end to end experience and they're very customizable that AWS gives you. But if you want just something simply integrated that also works across the clouds, then I think there's a special place for Databricks. And I think the lake house approach that we have, which is an integrated, completely integrated, we integrate data lakes with data warehouses, integrate workflows with machine learning, with real time processing, all these in one platform. I think there's going to be tailwinds because I think the most important thing that's going to happen in the next few years is that every customer is going to now be obsessed, given the recession and the environment we're in. How do I cut my costs? How do I cut my costs? And we learn this from the customers they're adopting the lake house because they're thinking, instead of using five vendors or three vendors, I can simplify it down to one with you and I can cut my cost. So I think that's going to be one of the main drivers of why people bet on the lake house because it helps them lower their TCO; Total Cost of Ownership. And it's as simple as that. Like I have three things right now. If I can get the same job done of those three with one, I'd rather do that. And by the way, if it's three or four across two clouds and I can just use one and it just works across two clouds, I'm going to do that. Because my boss is telling me I need to cut my budget. >> (indistinct) (John laughing) >> Yeah, and I'd rather not to do layoffs and they're asking me to do more. How can I get smaller budgets, not lay people off and do more? I have to cut, I have to optimize. What's happened in the last five, six years is there's been a huge sprawl of services and startups, you know, you know most of them, all these startups, all of them, all the activity, all the VC investments, well those companies sold their software, right? Even if a startup didn't make it big, you know, they still sold their software to some vendors. So the ecosystem is now full of lots and lots and lots and lots of different software. And right now people are looking, how do I consolidate, how do I simplify, how do I cut my costs? >> And you guys have a great solution. You're also an arms dealer and a innovator. So I have to ask this question, because you're a professor of the industry as well as at Berkeley, you've seen a lot of the historical innovations. If you look at the moment we're in right now with the recession, okay we had COVID, okay, it changed how people work, you know, people working at home, provisioning VLAN, all that (indistinct) infrastructure, okay, yeah, technology and cloud health. But we're in a recession. This is the first recession where the Amazon and the other cloud, mainly Amazon Web Services is a major economic puzzle in the piece. So they were never around before, even 2008, they were too small. They're now a major economic enabler, player, they're serving startups, enterprises, they have super clouds like you guys. They're a force and the people, their customers are cutting back but also they can also get faster. So agility is now an equation in the economic recovery. And I want to get your thoughts because you just brought that up. Customers can actually use the cloud and Databricks to actually get out of the recovery because no one's going to say, stop making profit or make more profit. So yeah, cut costs, be more efficient, but agility's also like, let's drive more revenue. So in this digital transformation, if you take this to conclusion, every company transforms, their company is the app. So their revenue is tied directly to their technology deployment. What's your reaction and comment to that because this is a new historical moment where cloud and scale and data, actually could be configured in a way to actually change the nature of a business in such a short time. And with the recession looming, no one's got time to wait. >> Yeah, absolutely. Look, the secular tailwind in the market is that of, you know, 10 years ago it was software is eating the world, now it's AI's going to eat all of software software. So more and more we're going to have, wherever you have software, which is everywhere now because it's eaten the world, it's going to be eaten up by AI and data. You know, AI doesn't exist without data so they're synonymous. You can't do machine learning if you don't have data. So yeah, you're going to see that everywhere and that automation will help people simplify things and cut down the costs and automate more things. And in the cloud you can also do that by changing your CAPEX to OPEX. So instead of I invest, you know, 10 million into a data center that I buy, I'm going to have headcount to manage the software. Why don't we change this to OPEX? And then they are going to optimize it. They want to lower the TCO because okay, it's in the cloud. but I do want the costs to be much lower that what they were in the previous years. Last five years, nobody cared. Who cares? You know what it costs. You know, there's a new brave world out there. Now there's like, no, it has to be efficient. So I think they're going to optimize it. And I think this lake house approach, which is an integration of the lakes and the warehouse, allows you to rationalize the two and simplify them. It allows you to basically rationalize away the data warehouse. So I think much faster we're going to see the, why do I need the data warehouse? If I can get the same thing done with the lake house for fraction of the cost, that's what's going to happen. I think there's going to be focus on that simplification. But I agree with you. Ultimately everyone knows, everybody's a software company. Every company out there is a software company and in the next 10 years, all of them are also going to be AI companies. So that is going to continue. >> (indistinct), dev's going to stop. And right sizing right now is a key economic forcing function. Final question for you and I really appreciate you taking the time. This year Reinvent, what's the bumper sticker in your mind around what's the most important industry dynamic, power dynamic, ecosystem dynamic that people should pay attention to as we move from the brave new world of okay, I see cloud, cloud operations. I need to really make it structurally change my business. How do I, what's the most important story? What's the bumper sticker in your mind for Reinvent? >> Bumper sticker? lake house 24. (John laughing) >> That's data (indistinct) bumper sticker. What's the- >> (indistinct) in the market. No, no, no, no. You know, it's, AWS talks about, you know, all of their services becoming a lake house because they want the center of the gravity to be S3, their lake. And they want all the services to directly work on that, so that's a lake house. We're Bumper see Microsoft with Synapse, modern, you know the modern intelligent data platform. Same thing there. We're going to see the same thing, we already seeing it on GCP with Big Lake and so on. So I actually think it's the how do I reduce my costs and the lake house integrates those two. So that's one of the main ways you can rationalize and simplify. You get in the lake house, which is the name itself is a (indistinct) of two things, right? Lake house, "lake" gives you the AI, "house" give you the database data warehouse. So you get your AI and you get your data warehousing in one place at the lower cost. So for me, the bumper sticker is lake house, you know, 24. >> All right. Awesome Ali, well thanks for the exclusive interview. Appreciate it and get to see you. Congratulations on your success and I know you guys are going to be fine. >> Awesome. Thank you John. It's always a pleasure. >> Always great to chat with you again. >> Likewise. >> You guys are a great team. We're big fans of what you guys have done. We think you're an example of what we call "super cloud." Which is getting the hype up and again your paper speaks to some of the innovation, which I agree with by the way. I think that that approach of not forcing standards is really smart. And I think that's absolutely correct, that having the market still innovate is going to be key. standards with- >> Yeah, I love it. We're big fans too, you know, you're doing awesome work. We'd love to continue the partnership. >> So, great, great Ali, thanks. >> Take care (outro music)
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after the keynotes prior to the keynotes and you know, we're because you have customers. I wouldn't, you know, I got to give you guys credit over there So if the customer said we So Adam and the team at So in the next five years, But I think to me, I'm a cloud vendor, and calculated in the picks we do. But I go to get your thoughts on this idea Or is it still going to be, you know, And I think right now we, you know, So I believe that the super cloud I can simplify it down to one with you and startups, you know, and the other cloud, And in the cloud you can also do that I need to really make it lake house 24. That's data (indistinct) of the gravity to be S3, and I know you guys are going to be fine. It's always a pleasure. We're big fans of what you guys have done. We're big fans too, you know,
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Ali Ghosdi, Databricks | AWS Partner Exclusive
(outro music) >> Hey, I'm John Furrier, here with an exclusive interview with Ali Ghodsi, who's the CEO of Databricks. Ali, great to see you. Preview for reinvent. We're going to launch this story, exclusive Databricks material on the notes, after the keynotes prior to the keynotes and after the keynotes that reinvent. So great to see you. You know, you've been a partner of AWS for a very, very long time. I think five years ago, I think I first interviewed you, you were one of the first to publicly declare that this was a place to build a company on and not just post an application, but refactor capabilities to create, essentially a platform in the cloud, on the cloud. Not just an ISV; Independent Software Vendor, kind of an old term, we're talking about real platform like capability to change the game. Can you talk about your experience as an AWS partner? >> Yeah, look, so we started in 2013. I swiped my personal credit card on AWS and some of my co-founders did the same. And we started building. And we were excited because we just thought this is a much better way to launch a company because you can just much faster get time to market and launch your thing and you can get the end users much quicker access to the thing you're building. So we didn't really talk to anyone at AWS, we just swiped a credit card. And eventually they told us, "Hey, do you want to buy extra support?" "You're asking a lot of advanced questions from us." "Maybe you want to buy our advanced support." And we said, no, no, no, no. We're very advanced ourselves, we know what we're doing. We're not going to buy any advanced support. So, you know, we just built this, you know, startup from nothing on AWS without even talking to anyone there. So at some point, I think around 2017, they suddenly saw this company with maybe a hundred million ARR pop up on their radar and it's driving massive amounts of compute, massive amounts of data. And it took a little bit in the beginning just us to get to know each other because as I said, it's like we were not on their radar and we weren't really looking, we were just doing our thing. And then over the years the partnership has deepened and deepened and deepened and then with, you know, Andy (indistinct) really leaning into the partnership, he mentioned us at Reinvent. And then we sort of figured out a way to really integrate the two service, the Databricks platform with AWS . And today it's an amazing partnership. You know, we directly connected with the general managers for the services. We're connected at the CEO level, you know, the sellers get compensated for pushing Databricks, we're, we have multiple offerings on their marketplace. We have a native offering on AWS. You know, we're prominently always sort of marketed and you know, we're aligned also vision wise in what we're trying to do. So yeah, we've come a very, very long way. >> Do you consider yourself a SaaS app or an ISV or do you see yourself more of a platform company because you have customers. How would you categorize your category as a company? >> Well, it's a data platform, right? And actually the, the strategy of the Databricks is take what's otherwise five, six services in the industry or five, six different startups, but do them as part of one data platform that's integrated. So in one word, the strategy of data bricks is "unification." We call it the data lake house. But really the idea behind the data lake house is that of unification, or in more words it's, "The whole is greater than the sum of its parts." So you could actually go and buy five, six services out there or actually use five, six services from the cloud vendors, stitch it together and it kind of resembles Databricks. Our power is in doing those integrated, together in a way in which it's really, really easy and simple to use for end users. So yeah, we're a data platform. I wouldn't, you know, ISV that's a old term, you know, Independent Software Vendor. You know, I think, you know, we have actually a whole slew of ISVs on top of Databricks, that integrate with our platform. And you know, in our marketplace as well as in our partner connect, we host those ISVs that then, you know, work on top of the data that we have in the Databricks, data lake house. >> You know, I think one of the things your journey has been great to document and watch from the beginning. I got to give you guys credit over there and props, congratulations. But I think you're the poster child as a company to what we see enterprises doing now. So go back in time when you guys swiped a credit card, you didn't need attending technical support because you guys had brains, you were refactoring, rethinking. It wasn't just banging out software, you had, you were doing some complex things. It wasn't like it was just write some software hosted on server. It was really a lot more. And as a result your business worth billions of dollars. I think 38 billion or something like that, big numbers, big numbers of great revenue growth as well, billions in revenue. You have customers, you have an ecosystem, you have data applications on top of Databricks. So in a way you're a cloud on top of the cloud. So is there a cloud on top of the cloud? So you have ISVs, Amazon has ISVs. Can you take us through what this means and at this point in history, because this seems to be an advanced version of benefits of platforming and refactoring, leveraging say AWS. >> Yeah, so look, when we started, there was really only one game in town. It was AWS. So it was one cloud. And the strategy of the company then was, well Amazon had this beautiful set of services that they're building bottom up, they have storage, compute, networking, and then they have databases and so on. But it's a lot of services. So let us not directly compete with AWS and try to take out one of their services. Let's not do that because frankly we can't. We were not of that size. They had the scale, they had the size and they were the only cloud vendor in town. So our strategy instead was, let's do something else. Let's not compete directly with say, a particular service they're building, let's take a different strategy. What if we had a unified holistic data platform, where it's just one integrated service end to end. So think of it as Microsoft office, which contains PowerPoint, and Word, and Excel and even Access, if you want to use it. What if we build that and AWS has this really amazing knack for releasing things, you know services, lots of them, every reinvent. And they're sort of a DevOps person's dream and you can stitch these together and you know you have to be technical. How do we elevate that and make it simpler and integrate it? That was our original strategy and it resonated with a segment of the market. And the reason it worked with AWS so that we wouldn't butt heads with AWS was because we weren't a direct replacement for this service or for that service, we were taking a different approach. And AWS, because credit goes to them, they're so customer obsessed, they would actually do what's right for the customer. So if the customer said we want this unified thing, their sellers would actually say, okay, so then you should use Databricks. So they truly are customer obsessed in that way. And I really mean it, John. Things have changed over the years. They're not the only cloud anymore. You know, Azure is real, GCP is real, there's also Alibaba. And now over 70% of our customers are on more than one cloud. So now what we hear from them is, not only want, do we want a simplified, unified thing, but we want it also to work across the clouds. Because those of them that are seriously considering multiple clouds, they don't want to use a service on cloud one and then use a similar service on cloud two. But it's a little bit different. And now they have to do twice the work to make it work. You know, John, it's hard enough as it is, like it's this data stuff and analytics. It's not a walk in the park, you know. You hire an administrator in the back office that clicks a button and its just, now you're a data driven digital transformed company. It's hard. If you now have to do it again on the second cloud with different set of services and then again on a third cloud with a different set of services. That's very, very costly. So the strategy then has changed that, how do we take that unified simple approach and make it also the same and standardize across the clouds, but then also integrate it as far down as we can on each of the clouds. So that you're not giving up any of the benefits that the particular cloud has. >> Yeah, I think one of the things that we see, and I want get your reaction to this, is this rise of the super cloud as we call it. I think you were involved in the Sky paper that I saw your position paper came out after we had introduced Super Cloud, which is great. Congratulations to the Berkeley team, wearing the hat here. But you guys are, I think a driver of this because you're creating the need for these things. You're saying, okay, we went on one cloud with AWS and you didn't hide that. And now you're publicly saying there's other clouds too, increased ham for your business. And customers have multiple clouds in their infrastructure for the best of breed that they have. Okay, get that. But there's still a challenge around the innovation, growth that's still around the corner. We still have a supply chain problem, we still have skill gaps. You know, you guys are unique at Databricks as other these big examples of super clouds that are developing. Enterprises don't have the Databricks kind of talent. They need, they need turnkey solutions. So Adam and the team at Amazon are promoting, you know, more solution oriented approaches higher up on the stack. You're starting to see kind of like, I won't say templates, but you know, almost like application specific headless like, low code, no code capability to accelerate clients who are wanting to write code for the modern error. Right, so this kind of, and then now you, as you guys pointed out with these common services, you're pushing the envelope. So you're saying, hey, I need to compete, I don't want to go to my customers and have them to have a staff or this cloud and this cloud and this cloud because they don't have the staff. Or if they do, they're very unique. So what's your reaction? Because this kind is the, it kind of shows your leadership as a partner of AWS and the clouds, but also highlights I think what's coming. But you share your reaction. >> Yeah, look, it's, first of all, you know, I wish I could take credit for this but I can't because it's really the customers that have decided to go on multiple clouds. You know, it's not Databricks that you know, push this or some other vendor, you know, that, Snowflake or someone who pushed this and now enterprises listened to us and they picked two clouds. That's not how it happened. The enterprises picked two clouds or three clouds themselves and we can get into why, but they did that. So this largely just happened in the market. We as data platforms responded to what they're then saying, which is they're saying, "I don't want to redo this again on the other cloud." So I think the writing is on the wall. I think it's super obvious what's going to happen next. They will say, "Any service I'm using, it better work exactly the same on all the clouds." You know, that's what's going to happen. So in the next five years, every enterprise will say, "I'm going to use the service, but you better make sure that this service works equally well on all of the clouds." And obviously the multicloud vendors like us, are there to do that. But I actually think that what you're going to see happening is that you're going to see the cloud vendors changing the existing services that they have to make them work on the other clouds. That's what's goin to happen, I think. >> Yeah, and I think I would add that, first of all, I agree with you. I think that's going to be a forcing function. Because I think you're driving it. You guys are in a way, one, are just an actor in the driving this because you're on the front end of this and there are others and there will be people following. But I think to me, I'm a cloud vendor, I got to differentiate. Adam, If I'm Adam Saleski, I got to say, "Hey, I got to differentiate." So I don't wan to get stuck in the middle, so to speak. Am I just going to innovate on the hardware AKA infrastructure or am I going to innovate at the higher level services? So what we're talking about here is the tail of two clouds within Amazon, for instance. So do I innovate on the silicon and get low level into the physics and squeeze performance out of the hardware and infrastructure? Or do I focus on ease of use at the top of the stack for the developers? So again, there's a channel of two clouds here. So I got to ask you, how do they differentiate? Number one and number two, I never heard a developer ever say, "I want to run my app or workload on the slower cloud." So I mean, you know, back when we had PCs you wanted to go, "I want the fastest processor." So again, you can have common level services, but where is that performance differentiation with the cloud? What do the clouds do in your opinion? >> Yeah, look, I think it's pretty clear. I think that it's, this is, you know, no surprise. Probably 70% or so of the revenue is in the lower infrastructure layers, compute, storage, networking. And they have to win that. They have to be competitive there. As you said, you can say, oh you know, I guess my CPUs are slower than the other cloud, but who cares? I have amazing other services which only work on my cloud by the way, right? That's not going to be a winning recipe. So I think all three are laser focused on, we going to have specialized hardware and the nuts and bolts of the infrastructure, we can do it better than the other clouds for sure. And you can see lots of innovation happening there, right? The Graviton chips, you know, we see huge price performance benefits in those chips. I mean it's real, right? It's basically a 20, 30% free lunch. You know, why wouldn't you, why wouldn't you go for it there? There's no downside. You know, there's no, "got you" or no catch. But we see Azure doing the same thing now, they're also building their own chips and we know that Google builds specialized machine learning chips, TPU, Tenor Processing Units. So their legs are focused on that. I don't think they can give up that or focused on higher levels if they had to pick bets. And I think actually in the next few years, most of us have to make more, we have to be more deliberate and calculated in the picks we do. I think in the last five years, most of us have said, "We'll do all of it." You know. >> Well you made a good bet with Spark, you know, the duke was pretty obvious trend that was, everyone was shut on that bandwagon and you guys picked a big bet with Spark. Look what happened with you guys? So again, I love this betting kind of concept because as the world matures, growth slows down and shifts and that next wave of value coming in, AKA customers, they're going to integrate with a new ecosystem. A new kind of partner network for AWS and the other clouds. But with aws they're going to need to nurture the next Databricks. They're going to need to still provide that SaaS, ISV like experience for, you know, a basic software hosting or some application. But I go to get your thoughts on this idea of multiple clouds because if I'm a developer, the old days was, old days, within our decade, full stack developer- >> It was two years ago, yeah (John laughing) >> This is a decade ago, full stack and then the cloud came in, you kind had the half stack and then you would do some things. It seems like the clouds are trying to say, we want to be the full stack or not. Or is it still going to be, you know, I'm an application like a PC and a Mac, I'm going to write the same application for both hardware. I mean what's your take on this? Are they trying to do full stack and you see them more like- >> Absolutely. I mean look, of course they're going, they have, I mean they have over 300, I think Amazon has over 300 services, right? That's not just compute, storage, networking, it's the whole stack, right? But my key point is, I think they have to nail the core infrastructure storage compute networking because the three clouds that are there competing, they're formidable companies with formidable balance sheets and it doesn't look like any of them is going to throw in the towel and say, we give up. So I think it's going to intensify. And given that they have a 70% revenue on that infrastructure layer, I think they, if they have to pick their bets, I think they'll focus it on that infrastructure layer. I think the layer above where they're also placing bets, they're doing that, the full stack, right? But there I think the demand will be, can you make that work on the other clouds? And therein lies an innovator's dilemma because if I make it work on the other clouds, then I'm foregoing that 70% revenue of the infrastructure. I'm not getting it. The other cloud vendor is going to get it. So should I do that or not? Second, is the other cloud vendor going to be welcoming of me making my service work on their cloud if I am a competing cloud, right? And what kind of terms of service are I giving me? And am I going to really invest in doing that? And I think right now we, you know, most, the vast, vast, vast majority of the services only work on the one cloud that you know, it's built on. It doesn't work on others, but this will shift. >> Yeah, I think the innovators dilemma is also very good point. And also add, it's an integrators dilemma too because now you talk about integration across services. So I believe that the super cloud movement's going to happen before Sky. And I think what explained by that, what you guys did and what other companies are doing by representing advanced, I call platform engineering, refactoring an existing market really fast, time to value and CAPEX is, I mean capital, market cap is going to be really fast. I think there's going to be an opportunity for those to emerge that's going to set the table for global multicloud ultimately in the future. So I think you're going to start to see the same pattern of what you guys did get in, leverage the hell out of it, use it, not in the way just to host, but to refactor and take down territory of markets. So number one, and then ultimately you get into, okay, I want to run some SLA across services, then there's a little bit more complication. I think that's where you guys put that beautiful paper out on Sky Computing. Okay, that makes sense. Now if you go to today's market, okay, I'm betting on Amazon because they're the best, this is the best cloud win scenario, not the most robust cloud. So if I'm a developer, I want the best. How do you look at their bet when it comes to data? Because now they've got machine learning, Swami's got a big keynote on Wednesday, I'm expecting to see a lot of AI and machine learning. I'm expecting to hear an end to end data story. This is what you do, so as a major partner, how do you view the moves Amazon's making and the bets they're making with data and machine learning and AI? >> First I want to lift off my hat to AWS for being customer obsessed. So I know that if a customer wants Databricks, I know that AWS and their sellers will actually help us get that customer deploy Databricks. Now which of the services is the customer going to pick? Are they going to pick ours or the end to end, what Swami is going to present on stage? Right? So that's the question we're getting. But I wanted to start with by just saying, their customer obsessed. So I think they're going to do the right thing for the customer and I see the evidence of it again and again and again. So kudos to them. They're amazing at this actually. Ultimately our bet is, customers want this to be simple, integrated, okay? So yes there are hundreds of services that together give you the end to end experience and they're very customizable that AWS gives you. But if you want just something simply integrated that also works across the clouds, then I think there's a special place for Databricks. And I think the lake house approach that we have, which is an integrated, completely integrated, we integrate data lakes with data warehouses, integrate workflows with machine learning, with real time processing, all these in one platform. I think there's going to be tailwinds because I think the most important thing that's going to happen in the next few years is that every customer is going to now be obsessed, given the recession and the environment we're in. How do I cut my costs? How do I cut my costs? And we learn this from the customers they're adopting the lake house because they're thinking, instead of using five vendors or three vendors, I can simplify it down to one with you and I can cut my cost. So I think that's going to be one of the main drivers of why people bet on the lake house because it helps them lower their TCO; Total Cost of Ownership. And it's as simple as that. Like I have three things right now. If I can get the same job done of those three with one, I'd rather do that. And by the way, if it's three or four across two clouds and I can just use one and it just works across two clouds, I'm going to do that. Because my boss is telling me I need to cut my budget. >> (indistinct) (John laughing) >> Yeah, and I'd rather not to do layoffs and they're asking me to do more. How can I get smaller budgets, not lay people off and do more? I have to cut, I have to optimize. What's happened in the last five, six years is there's been a huge sprawl of services and startups, you know, you know most of them, all these startups, all of them, all the activity, all the VC investments, well those companies sold their software, right? Even if a startup didn't make it big, you know, they still sold their software to some vendors. So the ecosystem is now full of lots and lots and lots and lots of different software. And right now people are looking, how do I consolidate, how do I simplify, how do I cut my costs? >> And you guys have a great solution. You're also an arms dealer and a innovator. So I have to ask this question, because you're a professor of the industry as well as at Berkeley, you've seen a lot of the historical innovations. If you look at the moment we're in right now with the recession, okay we had COVID, okay, it changed how people work, you know, people working at home, provisioning VLAN, all that (indistinct) infrastructure, okay, yeah, technology and cloud health. But we're in a recession. This is the first recession where the Amazon and the other cloud, mainly Amazon Web Services is a major economic puzzle in the piece. So they were never around before, even 2008, they were too small. They're now a major economic enabler, player, they're serving startups, enterprises, they have super clouds like you guys. They're a force and the people, their customers are cutting back but also they can also get faster. So agility is now an equation in the economic recovery. And I want to get your thoughts because you just brought that up. Customers can actually use the cloud and Databricks to actually get out of the recovery because no one's going to say, stop making profit or make more profit. So yeah, cut costs, be more efficient, but agility's also like, let's drive more revenue. So in this digital transformation, if you take this to conclusion, every company transforms, their company is the app. So their revenue is tied directly to their technology deployment. What's your reaction and comment to that because this is a new historical moment where cloud and scale and data, actually could be configured in a way to actually change the nature of a business in such a short time. And with the recession looming, no one's got time to wait. >> Yeah, absolutely. Look, the secular tailwind in the market is that of, you know, 10 years ago it was software is eating the world, now it's AI's going to eat all of software software. So more and more we're going to have, wherever you have software, which is everywhere now because it's eaten the world, it's going to be eaten up by AI and data. You know, AI doesn't exist without data so they're synonymous. You can't do machine learning if you don't have data. So yeah, you're going to see that everywhere and that automation will help people simplify things and cut down the costs and automate more things. And in the cloud you can also do that by changing your CAPEX to OPEX. So instead of I invest, you know, 10 million into a data center that I buy, I'm going to have headcount to manage the software. Why don't we change this to OPEX? And then they are going to optimize it. They want to lower the TCO because okay, it's in the cloud. but I do want the costs to be much lower that what they were in the previous years. Last five years, nobody cared. Who cares? You know what it costs. You know, there's a new brave world out there. Now there's like, no, it has to be efficient. So I think they're going to optimize it. And I think this lake house approach, which is an integration of the lakes and the warehouse, allows you to rationalize the two and simplify them. It allows you to basically rationalize away the data warehouse. So I think much faster we're going to see the, why do I need the data warehouse? If I can get the same thing done with the lake house for fraction of the cost, that's what's going to happen. I think there's going to be focus on that simplification. But I agree with you. Ultimately everyone knows, everybody's a software company. Every company out there is a software company and in the next 10 years, all of them are also going to be AI companies. So that is going to continue. >> (indistinct), dev's going to stop. And right sizing right now is a key economic forcing function. Final question for you and I really appreciate you taking the time. This year Reinvent, what's the bumper sticker in your mind around what's the most important industry dynamic, power dynamic, ecosystem dynamic that people should pay attention to as we move from the brave new world of okay, I see cloud, cloud operations. I need to really make it structurally change my business. How do I, what's the most important story? What's the bumper sticker in your mind for Reinvent? >> Bumper sticker? lake house 24. (John laughing) >> That's data (indistinct) bumper sticker. What's the- >> (indistinct) in the market. No, no, no, no. You know, it's, AWS talks about, you know, all of their services becoming a lake house because they want the center of the gravity to be S3, their lake. And they want all the services to directly work on that, so that's a lake house. We're Bumper see Microsoft with Synapse, modern, you know the modern intelligent data platform. Same thing there. We're going to see the same thing, we already seeing it on GCP with Big Lake and so on. So I actually think it's the how do I reduce my costs and the lake house integrates those two. So that's one of the main ways you can rationalize and simplify. You get in the lake house, which is the name itself is a (indistinct) of two things, right? Lake house, "lake" gives you the AI, "house" give you the database data warehouse. So you get your AI and you get your data warehousing in one place at the lower cost. So for me, the bumper sticker is lake house, you know, 24. >> All right. Awesome Ali, well thanks for the exclusive interview. Appreciate it and get to see you. Congratulations on your success and I know you guys are going to be fine. >> Awesome. Thank you John. It's always a pleasure. >> Always great to chat with you again. >> Likewise. >> You guys are a great team. We're big fans of what you guys have done. We think you're an example of what we call "super cloud." Which is getting the hype up and again your paper speaks to some of the innovation, which I agree with by the way. I think that that approach of not forcing standards is really smart. And I think that's absolutely correct, that having the market still innovate is going to be key. standards with- >> Yeah, I love it. We're big fans too, you know, you're doing awesome work. We'd love to continue the partnership. >> So, great, great Ali, thanks. >> Take care (outro music)
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after the keynotes prior to the keynotes and you know, we're because you have customers. I wouldn't, you know, I got to give you guys credit over there So if the customer said we So Adam and the team at So in the next five years, But I think to me, I'm a cloud vendor, and calculated in the picks we do. But I go to get your thoughts on this idea Or is it still going to be, you know, And I think right now we, you know, So I believe that the super cloud I can simplify it down to one with you and startups, you know, and the other cloud, And in the cloud you can also do that I need to really make it lake house 24. That's data (indistinct) of the gravity to be S3, and I know you guys are going to be fine. It's always a pleasure. We're big fans of what you guys have done. We're big fans too, you know,
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Thomas Cornely Indu Keri Eric Lockard Accelerate Hybrid Cloud with Nutanix & Microsoft
>>Okay, we're back with the hybrid Cloud power panel. I'm Dave Ante, and with me our Eric Lockard, who's the corporate vice president of Microsoft Azure Specialized Thomas Corn's, the senior vice president of products at Nutanix. And Indu Carey, who's the Senior Vice President of engineering, NCI and nnc two at Nutanix. Gentlemen, welcome to the cube. Thanks for coming on. >>It's to be >>Here. Have us, >>Eric, let's, let's start with you. We hear so much about cloud first. What's driving the need for hybrid cloud for organizations today? I mean, I not just ev put everything in the public cloud. >>Yeah, well, I mean the public cloud has a bunch of inherent advantages, right? I mean it's, it has effectively infinite capacity, the ability to, you know, innovate without a lot of upfront costs, you know, regions all over the world. So there is a, a trend towards public cloud, but you know, not everything can go to the cloud, especially right away. There's lots of reasons. Customers want to have assets on premise, you know, data gravity, sovereignty and so on. And so really hybrid is the way to achieve the best of both worlds, really to kind of leverage the assets and investments that customers have on premise, but also take advantage of, of the cloud for bursting or regionality or expansion, especially coming outta the pandemic. We saw a lot of this from work from home and, and video conferencing and so on, driving a lot of cloud adoption. So hybrid is really the way that we see customers achieving the best of both worlds. >>Yeah, it makes sense. I wanna, Thomas, if you could talk a little bit, I don't wanna inundate people with the acronyms, but, but the Nutanix cloud clusters on Azure, what is that? What problems does it solve? Give us some color there please. >>Yeah, there, so, you know, cloud clusters on Azure, which we actually call NC two to make it simple and SONC two on Azure is really our solutions for hybrid cloud, right? And you about hybrid cloud, highly desirable customers want it. They, they know this is the right way to do it for them, given that they wanna have workloads on premises at the edge, any public clouds, but it's complicated. It's hard to do, right? And the first thing that you did with just silos, right? You have different infrastructure that you have to go and deal with. You have different teams, different technologies, different areas of expertise and dealing with different portals, networkings get complicated, security gets complicated. And so you heard me say this already, you know, hybrid can be complex. And so what we've done, we then c to Azure is we make that simple, right? We allow teams to go and basically have a solution that allows you to go and take any application running on premises and move it as is to any Azure region where Ncq is available. Once it's running there, you keep the same operating model, right? And that's, so that's actually super valuable to actually go and do this in a simple fashion, do it faster, and basically do hybrid in a more cost effective fashion, know for all your applications. And that's really what's really special about NC two Azure today. >>So Thomas, just a quick follow up on that. So you're, you're, if I understand you correctly, it's an identical experience. Did I get that right? >>This is, this is the key for us, right? Is when you think you're sending on premises, you are used to way of doing things of how you run your applications, how you operate, how you protect them. And what we do here is we extend the Nutanix operating model two workloads running in Azure using the same core stack that you're running on premises, right? So once you have a cluster deploying C to an Azure, it's gonna look like the same cluster that you might be running at the edge or in your own data center using the same tools you, using the same admin constructs to go protect the workloads, make them highly available, do disaster recovery or secure them. All of that becomes the same. But now you are in Azure, and this is what we've spent a lot of time working with Americanist teams on, is you actually have access now to all of those suites of Azure services in from those workloads. So now you get the best of both world, you know, and we bridge them together and you get seamless access of those services between what you get from Nutanix, what you get from Azure. >>Yeah. And as you alluded to, this is traditionally been non-trivial and people have been looking forward to this for, for quite some time. So Indu, I want to understand from an engineering perspective, your team had to work with the Microsoft team, and I'm sure there was this, this is not just a press releases or a PowerPoint, you had to do some some engineering work. So what specific engineering work did you guys do and what's unique about this relative to other solutions in the marketplace? >>So let me start with what's unique about this, and I think Thomas and Eric both did a really good job of describing that the best way to think about what we are delivering jointly with Microsoft is that it speeds of the journey to the public cloud. You know, one way to think about this is moving to the public cloud is sort of like remodeling your house. And when you start remodeling your house, you know, you find that you start with something and before you know it, you're trying to remodel the entire house. And that's a little bit like what journey to the public cloud sort of starts to look like when you start to refactor applications. Because it wasn't, most of the applications out there today weren't designed for the public cloud to begin with. NC two allows you to flip that on its head and say that take your application as is and then lift and shift it to the public cloud, at which point you start the refactor journey. >>And one of the things that you have done really well with the NC two on Azure is that NC two is not something that sits by Azure side. It's fully integrated into the Azure fabric, especially the software defined network and SDN piece. What that means is that, you know, you don't have to worry about connecting your NC two cluster to Azure to some sort of an net worth pipe. You have direct access to the Azure services from the same application that's now running on an NC two cluster. And that makes your refactoring journey so much easier. Your management plan looks the same, your high performance notes let the NVMe notes, they look the same. And really, I mean, other than the facts that you're doing something in the public cloud, all the nutanix's goodness that you're used to continue to receive that, there is a lot of secret sauce that we have had to develop as part of this journey. >>But if we had to pick one that really stands out, it is how do we take the complexity, the network complexity of a public cloud, in this case Azure, and make it as familiar to Nutanix's customers as the VPC construc, the virtual private cloud construc that allows them to really think of that on-prem networking and the public cloud networking in very similar terms. There's a lot more that's gone on behind the scenes. And by the way, I'll tell you a funny sort of anecdote. My dad used to say when I drew up that, you know, if you really want to grow up, you have to do two things. You have to like build a house and you have to marry your kid off to someone. And I would say our dad a third do a flow development with the public cloud provider of the partner. This has been just an absolute amazing journey with Eric and the Microsoft team, and you're very grateful for their >>Support. I, I need NC two for my house. I live in a house that was built in, it's 1687 and we connect all to new and it's, it is a bolt on, but, but, but, and so, but the secret sauce, I mean there's, there's a lot there, but is it a PAs layer? You didn't just wrap it in a container and shove it into the public cloud, You've done more than that. I'm inferring, >>You know, the, it's actually an infrastructure layer offering on top of fid. You can obviously run various types of platform services. So for example, down the road, if you have a containerized application, you'll actually be able to TA it from OnPrem and run it on C two. But the NC two offer itself, the NCAA offer itself is an infrastructure level offering. And the trick is that the storage that you're used to the high performance storage that you know, define tenants to begin with, the hypervisor that you're used to, the network constructs that you're used to light MI segmentation for security purposes, all of them are available to you on NC two in Azure, the same way that we're used to do on-prem. And furthermore, managing all of that through Prism, which is our management interface and management console also remains the same. That makes your security model easier, that makes your management challenge easier, that makes it much easier for an application person or the IT office to be able to report back to the board that they have started to execute on the cloud mandate and they've done that much faster than they'll be able to otherwise. >>Great. Thank you for helping us understand the plumbing. So now Thomas, maybe we can get to like the customers. What, what are you seeing, what are the use cases that are, that are gonna emerge for the solution? >>Yeah, I mean we've, you know, we've had a solution for a while, you know, this is now new on Azure's gonna extend the reach of the solution and get us closer to the type of use cases that are unique to Azure in terms of those solutions for analytics and so forth. But the kind of key use cases for us, the first one you know, talks about it is a migration. You know, we see customers on that cloud journey. They're looking to go and move applications wholesale from on premises to public cloud. You know, we make this very easy because in the end they take the same concept that are around the application and make them, we make them available Now in the Azure region, you can do this for any applications. There's no change to the application, no networking change. The same IP will work the same whether you're running on premises or in Azure. >>The app stays exactly the same, manage the same way, protected the same way. So that's a big one. And you know, the type of drivers point politically or maybe I wanna go do something different or I wanna go and shut down location on premises, I need to do that with a given timeline. I can now move first and then take care of optimizing the application to take advantage of all that Azure has to offer. So migration and doing that in a simple fashion, in a very fast manner is, is a key use case. Another one, and this is classic for leveraging public cloud force, which are doing on premises, is disaster recovery. And something that we refer to as elastic disaster recovery, being able to go and actually configure a secondary site to protect your on premises workloads. But I think that site sitting in Azure as a small site, just enough to hold the data that you're replicating and then use the fact that you cannot get access to resources on demand in Azure to scale out the environment, feed over workloads, run them with performance, potentially fill them back to on premises and then shrink back the environment in Azure to again, optimize cost and take advantage of elasticity that you get from public cloud models. >>And then the last one, building on top of that is just the fact that you cannot get bursting use cases and maybe running a large environment, typically desktop, you know, VDI environments that we see running on premises and I have, you know, a seasonal requirement to go and actually enable more workers to go get access the same solution. You could do this by sizing for the large burst capacity on premises wasting resources during the rest of the year. What we see customers do is optimize what they're running on premises and get access to resources on demand in Azure and basically move the workload and now basically get combined desktop running on premises desktops running on NC two on Azure, same desktop images, same management, same services, and do that as a burst use case during, say you're a retailer that has to go and take care of your holiday season. You know, great use case that we see over and over again for our customers, right? And pretty much complimenting the notion of, look, I wanna go to desktop as a service, but right now, now I don't want to refactor the entire application stack. I just won't be able to get access to resources on demand in the right place at the right time. >>Makes sense. I mean this is really all about supporting customers', digital transformations. We all talk about how that was accelerated during the pandemic and, but the cloud is a fundamental component of the digital transformations. And Eric, you, you guys have obviously made a commitment between Microsoft and and Nutanix to simplify hybrid cloud and that journey to the cloud. How should customers, you know, measure that? What does success look like? What's the ultimate vision here? >>Well, the ultimate vision is really twofold. I think the one is to, you know, first is really to ease a customer's journey to the cloud to allow them to take advantage of all the benefits to the cloud, but to do so without having to rewrite their applications or retrain their, their administrators and or, or to obviate their investment that they already have in platforms like, like Nutanix. And so the, the work that companies have done together here, you know, first and foremost is really to allow folks to come to the cloud in the way that they want to come to the cloud and take really the best of both worlds, right? Leverage, leverage their investment in the capabilities of the Nutanix platform, but do so in conjunction with the advantages and and capabilities of of Azure, you know. Second, it is really to extend some of the cloud capabilities down onto the on-premise infrastructure. And so with investments that we've done together with Azure arc for example, we're really extending the Azure control plane down onto on-premise Nutanix clusters and bringing the capabilities that that provides to the Nutanix customer as well as various Azure services like our data services and Azure SQL server. So it's really kind of coming at the problem from, from two directions. One is from kind of traditional on-prem up into the cloud, and then the second is kind of from the cloud leveraging the investment customers have in in on-premise hci. >>Got it. Thank you. Okay, last question. Maybe each of you could just give us one key takeaway for our audience today. Maybe we start with with with with Thomas and then Indu and then Eric you can bring us home. >>Sure. So the key takeaway is, you know, you takes cloud clusters on Azure is ngi, you know, this is something that we've had tremendous demand from our customers, both from the Microsoft side and the Nutanix side going, going back years literally, right? People have been wanting to go and see this, this is now live GA open for business and you know, we're ready to go and engage and ready to scale, right? This is our first step in a long journey in a very key partnership for us at Nutanix. >>Great Indu >>In our Dave. In a prior life about seven or eight, eight years ago, I was a part of a team that took a popular patch preparation software and moved it to the public cloud. And that was a journey that took us four years and probably several hundred million dollars. And if we had had NC two then it would've saved us half the money, but more importantly would've gotten there in one third the time. And that's really the value of this. >>Okay. Eric, bring us home please. >>Yeah, I'll just point out like this is not something that's just both on or something. We, we, we started yesterday. This is something the teams, both companies have been working on together for, for years really. And it's, it's a way of, of deeply integrating Nutanix into the Azure Cloud and with the ultimate goal of, of again, providing cloud capabilities to the Nutanix customer in a way that they can, you know, take advantage of the cloud and then compliment those applications over time with additional Azure services like storage, for example. So it really is a great on-ramp to the cloud for, for customers who have significant investments in, in Nutanix clusters on premise, >>Love the co-engineering and the ability to take advantage of those cloud native tools and capabilities, real customer value. Thanks gentlemen. Really appreciate your time. >>Thank >>You. Thank you. Thank you. >>Okay, keep it right there. You're watching. Accelerate hybrid cloud, that journey with Nutanix and Microsoft technology on the cube. You're leader in enterprise and emerging tech coverage >>Organizations are increasingly moving towards a hybrid cloud model that contains a mix of on premises public and private clouds. A recent study confirms 83% of businesses agree that hybrid multi-cloud is the ideal operating model. Despite its many benefits, deploying a hybrid cloud can be challenging, complex, slow and expensive require different skills and tool sets and separate siloed management interfaces. In fact, 87% of surveyed enterprises believe that multi-cloud success will require simplified management of mixed infrastructures >>With Nutanix and Microsoft. Your hybrid cloud gets the best of both worlds. The predictable costs, performance control and data sovereignty of a private cloud and the scalability, cloud services, ease of use and fractional economics of the public cloud. Whatever your use case, Nutanix cloud clusters simplifies IT. Operations is faster and lowers risk for migration projects, lowers cloud TCO and provides investment optimization and offers effortless, limitless scale and flexibility. Choose NC two to accelerate your business in the cloud and achieve true hybrid cloud success. Take a free self-guided 30 minute test drive of the solutions provisioning steps and use cases at nutanix.com/azure td. >>Okay, so we're just wrapping up accelerate hybrid cloud with Nutanix and Microsoft made possible by Nutanix where we just heard how Nutanix is partnering with cloud and software leader Microsoft to enable customers to execute on a true hybrid cloud vision with actionable solutions. We pushed and got the answer that with NC two on Azure, you get the same stack, the same performance, the same networking, the same automation, the same workflows across on-prem and Azure Estates. Realizing the goal of simplifying and extending on-prem workloads to any Azure region to move apps without complicated refactoring and to be able to tap the full complement of native services that are available on Azure. Remember, all these videos are available on demand@thecube.net and you can check out silicon angle.com for all the news related to this announcement and all things enterprise tech. Please go to nutanix.com as of course information about this announcement and the partnership, but there's also a ton of resources to better understand the Nutanix product portfolio. There are white papers, videos, and other valuable content, so check that out. This is Dave Ante for Lisa Martin with the Cube, your leader in enterprise and emerging tech coverage. Thanks for watching the program and we'll see you next time.
SUMMARY :
the senior vice president of products at Nutanix. I mean, I not just ev put everything in the public cloud. I mean it's, it has effectively infinite capacity, the ability to, you know, I wanna, Thomas, if you could talk a little bit, I don't wanna inundate people with the And the first thing that you did with just silos, right? Did I get that right? C to an Azure, it's gonna look like the same cluster that you might be running at the edge this is not just a press releases or a PowerPoint, you had to do some some engineering and shift it to the public cloud, at which point you start the refactor journey. And one of the things that you have done really well with the NC two on Azure is And by the way, I'll tell you a funny sort of anecdote. and shove it into the public cloud, You've done more than that. to the high performance storage that you know, define tenants to begin with, the hypervisor that What, what are you seeing, what are the use cases that are, that are gonna emerge for the solution? the first one you know, talks about it is a migration. And you know, the type of drivers point politically And pretty much complimenting the notion of, look, I wanna go to desktop as a service, during the pandemic and, but the cloud is a fundamental component of the digital transformations. and bringing the capabilities that that provides to the Nutanix customer Maybe each of you could just give us one key takeaway ngi, you know, this is something that we've had tremendous demand from our customers, And that's really the value of this. into the Azure Cloud and with the ultimate goal of, of again, Love the co-engineering and the ability to take advantage of those cloud native Thank you. and Microsoft technology on the cube. of businesses agree that hybrid multi-cloud is the ideal operating model. economics of the public cloud. We pushed and got the answer that with NC two on Azure, you get the
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Snehal Antani, Horizon3.ai Market Deepdive
foreign welcome back everyone to our special presentation here at thecube with Horizon 3.a I'm John Furrier host thecube here in Palo Alto back it's niho and Tony CEO and co-founder of horizon 3 for deep dive on going under the hood around the big news and also the platform autonomous pen testing changing the game and security great to see you welcome back thank you John I love what you guys have been doing with the cube huge fan been here a bunch of times and yeah looking forward to the conversation let's get into it all right so what what's the market look like and how do you see it evolving we're in a down Market relative to startups some say our data we're reporting on siliconangle in the cube that yeah there might be a bit of downturn in the economy with inflation but the tech Market is booming because the hyperscalers are still pumping out massive scale and still innovating so so you know for the first time in history this is a recession or downturn where there's now Cloud scale players that are an economic engine what's your view on this where's the market heading relative to the downturn and how are you guys navigating that so um I think about it one the there's a lot of belief out there that we're going to hit a downturn and we started to see that we started to see deals get longer and longer to close back in May across the board in the industry we continue to see deals get at least backloaded in the quarter as people understand their procurement how much money they really have to spend what their earnings are going to be so we're seeing this across the board one is quarters becoming lumpier for tech companies and we think that that's going to become kind of the norm over the next over the next year but what's interesting in our space of security testing is a very basic supply and demand problem the demand for security testing has skyrocketed when I was a CIO eight years ago I only had to worry about my on-prem attack surface my perimeter and Insider threat those are my primary threat vectors now if I was a CIO I have to include multiple clouds all of the data in my SAS offerings my Salesforce account and so on as well as work from home threat vectors and other pieces and I've got Regulatory Compliance in Europe in Asia in in the U.S tons of demand for testing and there's just not enough Supply there's only 5 000 certified pen testers in the United States so I think for starters you have a fundamental supply and demand problem that plays to our strength because we're able to bring a tremendous amount of pen testing supply to the table but now let's flip to if you are the CEO of a large security company or whether it's a Consulting shop or so on you've got a whole bunch of deferred revenue in your business model around security testing services and what we've done in our past in previous companies I worked at is if we didn't think we were going to make the money the quarter with product Revenue we would start to unlock some of that deferred Services Revenue to make the number to hit what we expected Wall Street to hit what Wall Street expected of us in testing that's not possible because there's not enough Supply except us so if I'm the CEO of an mssp or a large security company and I need I see a huge backlog of security testing revenue on the table the easy button to convert that to recognized revenue is Horizon 3. and when I think about the next six months and the amount of Revenue misses we're going to see in security shops especially those that can't fulfill their orders I think there's a ripe opportunity for us to win yeah one of the few opportunities where on any Market you win because the forces will drive your flywheel that's exactly right very basic supply and demand forces that are only increasing with pressure and there's no way it takes 10 years just to build a master hacker just it's a very hard complex space we become the easy button to address that supply problem yeah and this and the autonomous aspect makes appsec reviews as new things get pushed with Cloud native developers they're shifting left but still the security policies need to stay Pace as these new vectors threat vectors appear yeah I mean because that's what's happening a new new thing makes a vector possible that's exactly right I think there's two aspects one is the as you in increase change in your environment you need to increase testing they are absolutely correlated the second thing though is you know for 20 years we focused on remote code execution or rces as an industry what was the latest rce that gave an attacker access to my environment but if you look over the past few years that entire mindset has shifted credentials are the new code execution what I mean by that is if I have a large organization with a hundred a thousand ten thousand employees all it takes is one of them to have a password I can crack in credential spray and gain access to as an attacker and once I've gained access to a single user I'm going to systematically snowball that into something of consequence and so I think that the attackers have shifted away from looking for code execution and looked more towards harvesting credentials and cascading credentials from a regular domain user into an admin this brings up the conversation I would like to do it more Deep dive now shift into more of like the real kind of landscape of the market and your positioning and value proposition in that and that is managed services are becoming really popular as we move into this next next wave of super cloud and multi-cloud and hybrid Cloud because I mean multi-cloud and hybrid hybrid than multi-cloud sounds good on paper but the security Ops become big and one of the things we're reporting with here on the cube and siliconangle the past six months is devops has made the developer the IT team because they've essentially run it now in CI CD pipeline as they say that means it's replaced by data Ops or AI Ops or security Ops and data and security kind of go hand in hand so I can see that playing out do you believe that to be true that that's kind of the new operational kind of beach head that's critical and if so secure if data is part of security that makes security the new it yeah I I think that if you think about organizations hell even for Horizon 3 right now I don't need to hire a CIO I'll have a CSO and that CSO will own it and governance risk and compliance and security operations because at the end of the day the most pressing question for me to answer as a CEO is my security posture IIT is a supporting function of that security posture and we see that at say or a growth stage company like Horizon 3 but when I thought about my time at GE Capital we really shifted to this mindset of security by Design architecture as code and it was very much security driven conversation and I think that is the norm going forward and how do you view the idea that you have to enable a managed service provider with security also managing comp and which then manages the company to enable them to have agile security um security is code because what you're getting at is this autonomous layer that's going to be automated away to make the next talented layer whether it's coder or architect scale so the question is what is abstracted away at at automation seems to be the conversation that's coming out of this big cloud native or super cloud next wave of cloud scale I think there's uh there's two Dimensions to that and honestly I think the more interesting Dimension is not the technical side of it but rather think of the Equifax hack a bunch of years ago had Equifax used a managed security services provider would the CEO have been fired after the breach and the answer is probably not I think the CEO would have transferred enough reputational risk in operational risk to the third party mssp to save his job from being you know from him being fired you can look at that across the board I think that if if I were a CIO again I would be hard-pressed to build my own internal security function because I'm accepting that risk as an executive and we saw what just happened at Uber there's a ton of risk coming with that with the with accepting that as a security person so I think in the future the role of the mssp becomes more significant as a mechanism for transferring enough reputational and operational and legal risk to a third party so that you as the Core Company are able to protect yourself and your people now then what you think is a super cloud printables and Concepts being applied at mssp scale and I think that becomes really interesting talk about the talent opportunity because I think the managed service providers point to markets that are growing and changing also having managed service means that the customers can't always hire Talent hence they go to a Channel or a partner this seems to be a key part of the growth in your area talk about the talent aspect of it yeah um think back to what we saw in Cloud so as as Cloud picked up we saw IBM HP other Hardware companies sell more servers but to fewer customers Amazon Google and others right and so I think something similar is going to happen in the security space where I think you're going to see security tools providers selling more volume but to fewer customers that are just really big mssps so that is the the path forward and I think that the underlying Talent issue gives us economies at scale and that's what we saw this with Cloud we're going to see the same thing in the mssp space I've got a density of Talent Plus a density of automation plus a density of of relationships and ecosystem that give mssps a huge economies of scale advantage over everybody else I mean I want to get into the mssp business sounds like I make a lot of money yeah definitely it's profitable no doubt about it like that I got to ask more on the more of the burden side of it because if you're a partner I don't need another training class I don't need another tool I don't need someone saying this is the highest margin product I need to actually downsize my tools so right now there's hundreds of tools that mssps have all the time dealing with and does the customer so tools platforms we've kind of teased this out in previous conversations together but more more relevant to the mssp is what they do to the customers so talk about this uh burden of tools and the socks out there in the in in the landscape how do you how do you view that and what's the conversation like on average an organization has 130 different cyber security tools installed none of those tools were designed to work together none of those tools are from the same vendor and in fact oftentimes they're from vendors that have competing products and so what we don't have and they're still getting breached in the industry we don't have a tools problem we have an Effectiveness problem we have to reduce the number of tools we have get more out of out of the the effectiveness out of the existing infrastructure build muscle memory you know how to detect and respond to a breach and continuously verify that posture I think that's what the the most successful security organizations have mastered the fundamentals and they mastered that by making sure they were effective in detection and response not mastering it by buying the next shiny AI tool on the defensive side okay so you mentioned supply and demand early since you're brought up economics we'll get into the economic equations here when you have great profits that's going to attract more entrance into the marketplace so as more mssps enter the market you're going to start to see a little bit of competition maybe some fud maybe some price competitive price penetration all kinds of different Tactics get out go on there um how does that impact you because now does that impact your price or are you now part of them just competing on their own value what's that mean for the channel as more entrants come in hey you know I can compete against that other one does that create conflict is that an opportunity does are you neutral on that what's the position it's a great question actually I think the way it plays out is one we are neutral two the mssp has to stand on their own with their own unique value proposition otherwise they're going to become commoditized we saw this in the early cloud provider days the cloud providers that were just basically wrapping existing Hardware with with a race to the bottom pricing model didn't survive those that use the the cloud infrastructure as a starting point to build higher value capabilities they're the ones that have succeeded to this day the same Mo I think will occur in mssps which is there's a base level of capability that they've got to be able to deliver and it is the burden of the mssp to innovate effectively to elevate their value problem it's interesting Dynamic and I brought it up mainly because if you believe that this is going to be a growing New Market price erosion is more in mature markets so it's interesting to see that Dynamic come up and we'll see how that handles on the on the economics and just the macro side of it getting more into kind of like the next gen autonomous pen testing is a leading indicator that a new kind of security assessment is here um if I said that to you how do you respond to that what is this new security assessment mean what does that mean for the customer and to the partner and that that relationship down that whole chain yeah um back to I'm wearing a CIO hat right now don't tell me we're secure in PowerPoint show me we're secure Today Show me where we're secure tomorrow and then show me we're secure again next week because that's what matters to me if you can show me we're secure I can understand the risk I'm accepting and articulate it up to my board to my Regulators up until now we've had a PowerPoint tell me where secure culture and security and I just don't think that's going to last all that much longer so I think the future of security testing and assessment is this shift from a PowerPoint report to truly showing me that my I'm secure enough you guys auto-generate those statements now you mentioned that earlier that's exactly right because the other part is you know the classic way to do security reports was garbage in garbage out you had a human kind of theoretically fill out a spreadsheet that magically came up with the risk score or security posture that doesn't work that's a check the box mentality what you want to have is an accurate High Fidelity understanding of your blind spots your threat vectors what data is at risk what credentials are at risk you want to look at those results over time how quickly did I find problems how quickly did I fix them how often did they reoccur and that is how you get to a show me where secure culture whether I'm a company or I'm a channel partner working with Horizon 3.ai I have to put my name on the line and say Here's a service level agreement I'm going to stand behind there's levels of compliance you mentioned that earlier how do you guys help that area because that becomes I call the you know below the line I got to do it anyway usually it's you know they grind out the work but it has to be fundamental because if the threats vectors are increasing and you're handling it like you say you are the way it is real time today tomorrow the next day you got to have that other stuff flow into it can you describe how that works under the hood yeah there's there's two parts to it the first part is that attackers don't have to hack in with zero days they log in with credentials that they found but often what attackers are doing is chaining together different types of problems so if you have 10 different tactics you can chain those together a number of different ways it's not just 10 to the 10th it's it's actually because you don't you don't have to use all the tactics at once this is a very large number of combinations that an attacker can apply upon you is what it comes down to and so at the base level what you want to have is what are the the primary tactics that are being used and those tactics are always being added to and evolving what are the primary outcomes that an attacker is trying to achieve steal your data disrupt your systems become a domain admin and borrow and now what you have is it actually looks more like a chess game algorithm than it does any sort of hard-coded automation or anything else which is based on the pieces on the board the the it infrastructure I've discovered what is the next best action to become a domain admin or steal your data and that's the underlying innovation in IP we've created which is next best action Knowledge Graph analytics and adaptiveness to figure out how to combine different problems together to achieve an objective that an attacker cares about so the 3D chess players out there I'd say that's more like 3D chess are the practitioners implementing it but when I think about compliance managers I don't see 3D chess players I see back office accountants in my mind like okay are they actually even understand what comes out of that so how do you handle the compliance side do you guys just check the boxes there is it not part of it is it yeah I I know I don't Envision the compliance guys on the front lines identifying vectors do you know what it doesn't even know what it means yeah it's a great question when you think about uh the market segmentation I think there are we've seen are three basic types of users you've got the the really mature high frequency security testing purple team type folks and for them we are the the force multiplier for them to secure the environment you then have the middle group where the IT person and the security person are the same individual they are barely Treading Water they don't know what their attack surface is and they don't know what to focus on we end up that's actually where we started with the barely Treading Water Persona and that's why we had a product that helped those Network Engineers become superheroes the third segment are those that view security and compliance as synonymous and they don't really care about continuous they care about running and checking the box for PCI and forever else and those customers while they use us they are better served by our partner ecosystem and that's really so the the first two categories tend to use us directly self-service pen tests as often as they want that compliance-minded folks end up going through our partners because they're better served there steel great to have you on thanks for this deep dive on um under the hood section of the interview appreciate it and I think autonomous is is an indicator Beyond pen testing pen testing has become like okay penetration security but this is not going away where do you see this evolving what's next what's next for Horizon take a minute to give a plug for what's going on with copy how do you see it I know you got good margins you're raising Capital always raising money you're not yet public um looking good right now as they say yeah yeah well I think the first thing is our company strategy is in three chapters chapter one is become the best security testing platform in the industry period that's it and be very good at helping you find and fix your security blind spots that's chapter one we've been crushing it there with great customer attraction great partner traction chapter two which we've started to enter is look at our results over time to help that that GRC officer or auditor accurately assess the security posture of an organization and we're going to enter that chapter about this time next year longer term though the big Vision I have is how do I use offense to inform defense so for me chapter three is how do I get away from just security testing towards autonomous security overall where you can use our security testing platform to identify ways to attack that informs defensive tools exactly where to focus how to adjust and so on and now you've got offset and integrated learning Loop between attack and defense that's the future never been done before Master the art of attack to become a better Defender is the bigger vision of the company love the new paradigm security congratulations been following you guys we will continue to follow you thanks for coming on the Special Report congratulations on the new Market expansion International going indirect that a big way congratulations thank you John appreciate it okay this is a special presentation with the cube and Horizon 3.ai I'm John Furrier your host thanks for watching thank you
SUMMARY :
the game and security great to see you
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Snehal Antani CEO Perspective
(upbeat music) >> Hello everyone, welcome back to our special presentation with TheCUBE and Horizon3.ai. I'm John Ferrier host of TheCUBE here in Palo Alto with the CEO and co-founder of Horizon3 Snehal Antani who's here with me to talk about the big news, we've been talking about your global expansion, congratulations on the growth, and international, and just overall success of, what looks like to be a very high margin, relevant business in the security space. >> Yeah, thank you John. Very excited to be here and especially this focus on partners, because partners in cyber security have such an important role and we've built a company that enables partners to grow with us. >> We had a chance to talk to some of your staff and some of the people in the industry around the channel. I mean the old school technology vendors would go in build channels and distributed resellers, VARs value added resellers, value added businesses all kinds of different ways to serve customers, indirectly. And then you got the direct sales force. You guys seem to have a perfect product for a hard, profitable, market where channels are starved for solutions in the security space. What did you guys find as you guys launched this? What was some of the feedback? What was some of the reasoning behind- obviously indirect sales helps your margins, you enable MSPs to sell for you, but what's the, what was the epiphany? >> So when you think about the telecommunications industry back in the two thousands, we always talked about the last mile in Telco, right? It was easy to get fiber run to the neighborhood but the last mile from the neighborhood to the house was very difficult. So what we found during Covid was, this was especially true in cybersecurity because in Covid you've got individuals that need security capabilities whether they are IT directors, barely treading water or CSOs and so on. And they needed these trusted relationships to decide what security technologies to use, how to improve their posture. And they're not going to go to just some website to learn. They've got years of relationships built with those regional partners, those regional resellers MSSPs, MSPs, IT consulting shops. So what we did over the past two years was embrace this idea that regional partners are the last mile of cybersecurity. So how do we build a product and a business model that enables those last miles channel partners to make even more revenue using us to underpin their offerings and services and get them to take advantage of the trust that they've built over many hard years and use that trust to not only improve the posture of their customers but have Horizon3 become a force enabler along the way. >> Yeah it's interesting you have that pre-built channel makeup, but also new opportunities for people to bring security 'cause you guys have the node zero capability. 'Cause pen testing is only one of the things you guys are starting to do now. And everyone knows, we've talked about this on our previous interviews, it's hard. People have, y'know, all kinds of AppSec review, application reviews, all the time. And if you're doing cloud native you're constantly pushing new code. So the need for a pen test is kind of a continuous thing. Okay, So I get that. The other thing that I found out on the interviews was, and I want to get your reaction to this, is that there's an existing channel of pen testers that are high IQ, high paid services. So it almost feels like you guys have created kind of like a way to automate some of the basic stuff but still enable the existing folks out there doing this work. I won't say it was below their pay grade but a lot of it was kind of, y'know remedial things, explain and react to that. Because I think that's a key nuance point to this expansion. >> Yeah, so the key thing is how do you run a security test at scale? So if you are a human pen tester maybe in a couple of weeks you could pen test 5,000 hosts. If you're really good, maybe 10,000 hosts. But when you've got a large manufacturer or a bank that's got hundreds of thousands or millions of hosts, there's no way a human's going to be able to do that. So for the really large shops, what we've found is this idea of human machine teaming. Where you run us to run infrastructure testing at scale we'll conduct reconnaissance, we'll do exploitation at scale, we'll find all the juicy interesting stuff. And then that frees up the time for the human to focus on the stuff humans are gifted at. And there's this joke that "Let us focus on all the things that will test at scale, so the human can focus on the problems that get them to speak at DEFCON and let them focus on the really hard interesting juicy stuff while we are executing tests. And at a large scale that's important but also think about Europe. In Germany there are less than 600 certified pen testers for the entire country, in Norway I think there's less than 85, in Estonia there's less than 20. There's just not enough supply of certified testers to be able to effectively meet the demand. >> It's interesting, when you ever have to see these inflection points in industries there's always a 10x multiple or some multiple inflection point that kicks up the growth. Google pioneered site reliability engineers you're seeing it now in cloud native with containers and Kubernetes writing scripts is now going to be more about architecture operating large scale systems. So instead of being a pen tester they're now a pen architect. >> Yeah, well in many ways it's a security by design philosophy which is, I would rather verify my architecture up front, verify my security posture up front, and not wait for the bad guys to show up to poke holes in my environment. And then even economically, the way we design the product most of our users are not pen testers they're actually IT admins, network engineers, people with the CISSP type certification and we give them superpowers. And there are, in back to 10x, for every one certified ethical hacker there are 10 to 20 certified CISSPs. So even the entire experience was designed around those types of security practitioners and network engineers versus the very exquisite pen test types. >> Yeah, it's a great market opportunity. I think this is going to be a big kind of a, an example of how scale works So congratulations. Couple questions I had for you for this announcement was, what are some of the obstacles that you see organizations facing that the channel partners can participate in? 'Cause again, more feet on the street, I get the expansion, but what problems are they solving? >> Yeah, when you think about, back when I was a CIO, there was a very well defined journey I went through. Assess my security posture, I have to assess it at least once or twice a year, I want to assess it as often as possible. From there, as I find problems, the hardest part of my job was deciding what not to fix. And I didn't have enough people to remediate all the issues. So the natural next step is how do I get surge expertise to remediate all of the findings from those assessments. From there, the next thing is, okay while I'm fixing those problems, did my security team or outsourced MSSP detect and respond to those attacks? Not, and if so, great, if not what are the blind spots in my detection response? And then the final step is being that trusted advisor to the executive team, the board, and the regulators around that virtual CISO or strategic security advice. So that is the spectrum of requirements that any customer has. Assess, remediate, verify your detections, and then strategic advice and guidance. Every channel partner has some aspect of those businesses within their portfolio and we enable revenue to be generated for our partners across every one of those. Use us to do assessments at scale, automatically generate the statement of work for everything that we've found, and then our partners make money fixing the issues that we've identified. Use us to audit the blind spots of your security stack and then finally use our results over time to provide strategic advice to the CISO, the board, and their regulators. >> Yeah, it's great, great gap you fill for sure. And with the op, the scale you give other pen testers a lot of growth there. The question that comes up though, I have to ask you and this is what's on people's minds, probably, 'cause it would be, first thing that I would ask Well you guys are kind of new and I get this thing. So what will make you an ideal partner? Why Horizon3.ai as the partner? What do you bring to the table? >> Yeah, I think there's a few things. One is we're approaching our three year anniversary, we've scaled very quickly, we've built a great team. But what differentiates us is our authenticity at scale, our transparency of how we work as a partner, and the fact that we've built a company, that very specifically enables partners to make money, high quality money. In my previous companies I've worked at, partners are kind of relegated to doing low level professional services type work. And if I'm a services shop, that's not going to be very valuable for me. That's a one and done come in, install a product, tune, and so on. What I want, if I'm a partner, is working with technology companies that care deeply about my growth as a partner and then is creating an offering that allows me to white label it, to build my own high margin business above it, give me predictable cost of goods sold so I can build and staff a high functioning organization. That's what we did at Horizon3 is we built the entire company around enabling MSSPs, MSPs, consulting shops, and so on. >> From day one. This is- >> From day one, that was the goal. And so the entire company's been designed you can white label the product, the entire experience can look like yours if you want it to be. The entire company was built from day one to be channel friendly >> This is again, a key point again, I want to double click on that because y'know, at the end of the day, money making's pretty big important thing. Partners don't, channel partners, and resellers, and partners don't want to lose their customer. Want to add value and make high margins. So is it easy to use? How do I consume it? How do I deploy it? You feel comfortable that you guys can deliver on that. >> Yeah, and in fact, a big cultural aspect of Horizon3 is we let our results do the talking. So I don't need to convince people through PowerPoint. What partners will do is they'll show up, they will run us for themselves, they'll run us against some trusted customers of theirs. They get blown away by the results. They get a Horizon3 tattoo at the end. >> Yeah. >> And then they become our biggest champions and advocates. >> And ultimately when you have that land and you can show results and it's a white label, it's an instant money maker. Right? For the partner. That's great Snehal, thanks so much for coming on. Really appreciate it. That's a wrap here, big news and the big news announcement around Horizon3.ai global expansion, new opportunities new channel partners, great product, good for the channel, makes money, helps customers. Can't beat that. I'm John Ferrier with TheCUBE. Thanks for watching. (upbeat music)
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like to be a very high enables partners to grow with us. and some of the people in the and get them to take advantage of the things you guys for the human to focus on the is now going to be more for the bad guys to show up I get the expansion, but what So that is the spectrum though, I have to ask you and the fact that we've built a company, From day one. And so the entire company's been designed So is it easy to use? So I don't need to convince And then they become our and the big news announcement
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Thomas Cornely Indu Keri Eric Lockard Nutanix Signal
>>Okay, we're back with the hybrid Cloud power panel. I'm Dave Ante and with me our Eric Lockhart, who's the corporate vice president of Microsoft Azure, Specialized Thomas Corny, the senior vice president of products at Nutanix, and Indu Care, who's the Senior Vice President of engineering, NCI and nnc two at Nutanix. Gentlemen, welcome to the cube. Thanks for coming on. >>It's to >>Be here. Have us, >>Eric, let's, let's start with you. We hear so much about cloud first. What's driving the need for hybrid cloud for organizations today? I mean, I wanna just ev put everything in the public cloud. >>Yeah, well, I mean, the public cloud has a bunch of inherent advantages, right? I mean, it's, it has effectively infinite capacity, the ability to, you know, innovate without a lot of upfront costs, you know, regions all over the world. So there is a, a trend towards public cloud, but you know, not everything can go to the cloud, especially right away. There's lots of reasons. Customers want to have assets on premise, you know, data gravity, sovereignty and so on. And so really hybrid is the way to achieve the best of both worlds, really to kind of leverage the assets and investments that customers have on premise, but also take advantage of, of the cloud for bursting or regionality or expansion, especially coming outta the pandemic. We saw a lot of this from work from home and, and video conferencing and so on, driving a lot of cloud adoption. So hybrid is really the way that we see customers achieving the best of both worlds. >>Yeah, makes sense. I wanna, Thomas, if you could talk a little bit, I don't wanna inundate people with the acronyms, but, but the Nutanix Cloud clusters on Azure, what is that? What problems does it solve? Give us some color there, please. >>That is, so, you know, cloud clusters on Azure, which we actually call NC two to make it simple. And so NC two on Azure is really our solutions for hybrid cloud, right? And you think about the hybrid cloud, highly desirable customers want it. They, they know this is the right way to do for them, given that they wanna have workloads on premises at the edge, any public clouds. But it's complicated. It's hard to do, right? And the first thing that you deal with is just silos, right? You have different infrastructure that you have to go and deal with. You have different teams, different technologies, different areas of expertise and dealing with different portals. Networkings get complicated, security gets complicated. And so you heard me say this already, you know, hybrid can be complex. And so what we've done, we then c to Azure is we make that simple, right? We allow teams to go and basically have a solution that allows you to go and take any application running on premises and move it as is to any Azure region where ncq is available. Once it's running there, you keep the same operating model, right? And that's something actually super valuable to actually go and do this in a simple fashion, do it faster, and basically do, do hybrid in a more cost effective fashion, know for all your applications. And that's really what's really special about NC Azure today. >>So Thomas, just a quick follow up on that. So you're, you're, if I understand you correctly, it's an identical experience. Did I get that right? >>This is, this is the key for us, right? Is when you think you're sending on premises, you are used to way of doing things of how you run your applications, how you operate, how you protect them. And what we do here is we extend the Nutanix operating model two workloads running in Azure using the same core stack that you're running on premises, right? So once you have a cluster deploying C to an Azure, it's gonna look like the same cluster that you might be running at the edge or in your own data center, using the same tools, using, using the same admin constructs to go protect the workloads, make them highly available with disaster recovery or secure them. All of that becomes the same, but now you are in Azure, and this is what we've spent a lot of time working with Americanist teams on, is you actually have access now to all of those suites of Azure services in from those workloads. So now you get the best of both world, you know, and we bridge them together and you get seamless access of those services between what you get from Nutanix, what you get from Azure. >>Yeah. And as you alluded to, this is traditionally been non-trivial and people have been looking forward to this for, for quite some time. So Indu, I want to understand from an engineering perspective, your team had to work with the Microsoft team, and I'm sure there was this, this is not just a press releases or a PowerPoint, you had to do some some engineering work. So what specific engineering work did you guys do and what's unique about this relative to other solutions in the marketplace? >>So let me start with what's unique about this, and I think Thomas and Eric both did a really good job of describing that the best way to think about what we are delivering jointly with Microsoft is that it speeds up the journey to the public cloud. You know, one way to think about this is moving to the public cloud is sort of like remodeling your house. And when you start remodeling your house, you know, you find that you start with something and before you know it, you're trying to remodel the entire house. And that's a little bit like what journey to the public cloud sort of starts to look like when you start to refactor applications. Because it wasn't, most of the applications out there today weren't designed for the public cloud to begin with. NC two allows you to flip that on its head and say that take your application as is and then lift and shift it to the public cloud, at which point you start the refactor journey. >>And one of the things that you have done really well with the NC two on Azure is that NC two is not something that sits by Azure side. It's fully integrated into the Azure fabric, especially the software defined network and SDN piece. What that means is that, you know, you don't have to worry about connecting your NC two cluster to Azure to some sort of a net worth pipe. You have direct access to the Azure services from the same application that's now running on an C2 cluster. And that makes your refactoring journey so much easier. Your management claim looks the same, your high performance notes let the NVMe notes, they look the same. And really, I mean, other than the facts that you're doing something in the public cloud, all the Nutanix goodness that you're used to continue to receive that, there is a lot of secret sauce that we have had to develop as part of this journey. >>But if we had to pick one that really stands out, it is how do we take the complexity, the network complexity, offer public cloud, in this case Azure, and make it as familiar to Nutanix's customers as the VPC construc, the virtual private cloud construct that allows them to really think of their on-prem networking and the public cloud networking in very similar terms. There's a lot more that's gone on behind the scenes. And by the way, I'll tell you a funny sort of anecdote. My dad used to say when I drew up that, you know, if you really want to grow up, you have to do two things. You have to like build a house and you have to marry your kid off to someone. And I would say our dad a third do a code development with the public cloud provider of the partner. This has been just an absolute amazing journey with Eric and the Microsoft team, and you're very grateful for their support. >>I need NC two for my house. I live in a house that was built and it's 1687 and we connect old to new and it's, it is a bolt on, but, but, but, and so, but the secret sauce, I mean there's, there's a lot there, but is it a PAs layer? You didn't just wrap it in a container and shove it into the public cloud, You've done more than that. I'm inferring, >>You know, the, it's actually an infrastructure layer offering on top of fid. You can obviously run various types of platform services. So for example, down the road, if you have a containerized application, you'll actually be able to tat it from OnPrem and run it on C two. But the NC two offer itself, the NCAA often itself is an infrastructure level offering. And the trick is that the storage that you're used to the high performance storage that you know, define Nutanix to begin with, the hypervisor that you're used to, the network constructs that you're used to light MI segmentation for security purposes, all of them are available to you on NC two in Azure, the same way that we're used to do on-prem. And furthermore, managing all of that through Prism, which is our management interface and management console also remains the same. That makes your security model easier, that makes your management challenge easier, that makes it much easier for an accusation person or the IT office to be able to report back to the board that they have started to execute on the cloud mandate and they have done that much faster than they'll be able to otherwise. >>Great. Thank you for helping us understand the plumbing. So now Thomas, maybe we can get to like the customers. What, what are you seeing, what are the use cases that are, that are gonna emerge for this solution? >>Yeah, I mean we've, you know, we've had a solution for a while and you know, this is now new on Azure is gonna extend the reach of the solution and get us closer to the type of use cases that are unique to Azure in terms of those solutions for analytics and so forth. But the kind of key use cases for us, the first one you know, talks about it is a migration. You know, we see customers on the cloud journey, they're looking to go and move applications wholesale from on premises to public cloud. You know, we make this very easy because in the end they take the same culture that are around the application and make them, we make them available Now in the Azure region, you can do this for any applications. There's no change to the application, no networking change. The same IP will work the same whether you're running on premises or in Azure. >>The app stays exactly the same, manage the same way, protected the same way. So that's a big one. And you know, the type of drivers point to politically or maybe I wanna go do something different or I wanna go and shut down education on premises, I need to do that with a given timeline. I can now move first and then take care of optimizing the application to take advantage of all that Azure has to offer. So migration and doing that in a simple fashion, in a very fast manner is, is a key use case. Another one, and this is classic for leveraging public cloud force, which are doing on premises IT disaster recovery and something that we refer to as elastic disaster recovery, being able to go and actually configure a secondary site to protect your on premises workloads, but I that site sitting in Azure as a small site, just enough to hold the data that you're replicating and then use the fact that you cannot get access to resources on demand in Azure to scale out the environment, feed over workloads, run them with performance, potentially feed them back to on premises and then shrink back the environment in Azure to again, optimize cost and take advantage of elasticity that you get from public cloud models. >>Then the last one, building on top of that is just the fact that you cannot get boosting use cases and maybe running a large environment, typically desktop, you know, VDI environments that we see running on premises and I have, you know, a seasonal requirement to go and actually enable more workers to go get access the same solution. You could do this by sizing for the large burst capacity on premises wasting resources during the rest of the year. What we see customers do is optimize what they're running on premises and get access to resources on demand in Azure and basically move the workload and now basically get combined desktops running on premises desktops running on NC two on Azure, same desktop images, same management, same services, and do that as a burst use case during, say you're a retailer that has to go and take care of your holiday season. You know, great use case that we see over and over again for our customers, right? And pretty much complimenting the notion of, look, I wanna go to desktop as a service, but right now I don't want to refactor the entire application stack. I just wanna be able to get access to resources on demand in the right place at the right time. >>Makes sense. I mean this is really all about supporting customers', digital transformations. We all talk about how that was accelerated during the pandemic and, but the cloud is a fundamental component of the digital transformation generic. You, you guys have obviously made a commitment between Microsoft and and Nutanix to simplify hybrid cloud and that journey to the cloud. How should customers, you know, measure that? What does success look like? What's the ultimate vision here? >>Well, the ultimate vision is really twofold. I think the one is to, you know, first is really to ease a customer's journey to the cloud to allow them to take advantage of all the benefits to the cloud, but to do so without having to rewrite their applications or retrain their, their administrators and or or to obviate their investment that they already have and platforms like, like Nutanix. And so the, the work that companies have done together here, you know, first and foremost is really to allow folks to come to the cloud in the way that they want to come to the cloud and take really the best of both worlds, right? Leverage, leverage their investment in the capabilities of the Nutanix platform, but do so in conjunction with the advantages and and capabilities of, of Azure. You know, Second is really to extend some of the cloud capabilities down onto the on-premise infrastructure. And so with investments that we've done together with Azure arc for example, we're really extending the Azure control plane down onto on premise Nutanix clusters and bringing the capabilities that that provides to the, the Nutanix customer as well as various Azure services like our data services and Azure SQL server. So it's really kind of coming at the problem from, from two directions. One is from kind of traditional on-premise up into the cloud and then the second is kind of from the cloud leveraging the investment customers have in in on-premise hci. >>Got it. Thank you. Okay, last question. Maybe each of you can just give us one key takeaway for our audience today. Maybe we start with with with with Thomas and then Indu and then Eric you can bring us home. >>Sure. So the key takeaway is, you know, Nutanix Cloud clusters on Azure is now ga you know, this is something that we've had tremendous demand from our customers, both from the Microsoft side and the Nutanix side going, going back years literally, right? People have been wanting to go and see this, this is now live GA open for business and you know, we're ready to go and engage and ready to scale, right? This is our first step in a long journey in a very key partnership for us at Nutanix. >>Great Indu >>In our Dave. In a prior life about seven or eight, eight years ago, I was a part of a team that took a popular cat's preparation software and moved it to the public cloud. And that was a journey that took us four years and probably several hundred million. And if we had had NC two then it would've saved us half the money, but more importantly would've gotten there in one third the time. And that's really the value of this. >>Okay. Eric, bring us home please. >>Yeah, I'll just point out like this is not something that's just both on or something. We, we, we started yesterday. This is something the teams, both companies have been working on together for, for years, really. And it's, it's a way of, of deeply integrating Nutanix into the Azure Cloud and with the ultimate goal of, of again, providing cloud capabilities to the Nutanix customer in a way that they can, you know, take advantage of the cloud and then compliment those applications over time with additional Azure services like storage, for example. So it really is a great on-ramp to the cloud for, for customers who have significant investments in, in Nutanix clusters on premise, >>Love the co-engineering and the ability to take advantage of those cloud native tools and capabilities, real customer value. Thanks gentlemen. Really appreciate your time. >>Thank >>You. Thank you. >>Okay. Keep it right there. You're watching Accelerate Hybrid Cloud, that journey with Nutanix and Microsoft technology on the cube. You're a leader in enterprise and emerging tech coverage.
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the senior vice president of products at Nutanix, and Indu Care, who's the Senior Vice President of Have us, What's driving the I mean, it's, it has effectively infinite capacity, the ability to, you know, I wanna, Thomas, if you could talk a little bit, I don't wanna inundate people with the And the first thing that you deal with is just silos, right? Did I get that right? C to an Azure, it's gonna look like the same cluster that you might be running at the edge So what specific engineering work did you guys do and what's unique about this relative then lift and shift it to the public cloud, at which point you start the refactor And one of the things that you have done really well with the NC two on Azure is And by the way, I'll tell you a funny sort of anecdote. and shove it into the public cloud, You've done more than that. to the high performance storage that you know, define Nutanix to begin with, the hypervisor that What, what are you seeing, what are the use cases that are, that are gonna emerge for this solution? the first one you know, talks about it is a migration. And you know, the type of drivers point to politically VDI environments that we see running on premises and I have, you know, a seasonal requirement to How should customers, you know, measure that? And so the, the work that companies have done together here, you know, Maybe each of you can just give us one key takeaway for now ga you know, this is something that we've had tremendous demand from our customers, And that's really the value of this. can, you know, take advantage of the cloud and then compliment those applications over Love the co-engineering and the ability to take advantage of those cloud native and Microsoft technology on the cube.
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Dave | PERSON | 0.9+ |
David Flynn Supercloud Audio
>> From every ISV to solve the problems. You want there to be tools in place that you can use, either open source tools or whatever it is that help you build it. And slowly over time, that building will become easier and easier. So my question to you was, where do you see you playing? Do you see yourself playing to ISVs as a set of tools, which will make their life a lot easier and provide that work? >> Absolutely. >> If they don't have, so they don't have to do it. Or you're providing this for the end users? Or both? >> So it's a progression. If you go to the ISVs first, you're doomed to starved before you have time for that other option. >> Yeah. >> Right? So it's a question of phase, the phasing of it. And also if you go directly to end users, you can demonstrate the power of it and get the attention of the ISVs. I believe that the ISVs, especially those with the biggest footprints and the most, you know, coveted estates, they have already made massive investments at trying to solve decentralization of their software stack. And I believe that they have used it as a hook to try to move to a software as a service model and rope people into leasing their infrastructure. So if you look at the clouds that have been propped up by Autodesk or by Adobe, or you name the company, they are building proprietary makeshift solutions for decentralizing or hybrid clouding. Or maybe they're not even doing that at all and all they're is saying hey, if you want to get location agnosticness, then what you should just, is just move into our cloud. >> Right. >> And then they try to solve on the background how to decentralize it between different regions so they can have decent offerings in each region. But those who are more advanced have already made larger investments and will be more averse to, you know, throwing that stuff away, all of their makeshift machinery away, and using a platform that gives them high performance parallel, low level file system access, while at the same time having metadata-driven, you know, policy-based, intent-based orchestration to manage the diffusion of data across a decentralized infrastructure. They are not going to be as open because they've made such an investment and they're going to look at how do they monetize it. So what we have found with like the movie studios who are using us already, many of the app they're using, many of those software offerings, the ISVs have their own cloud that offers that software for the cloud. But what we got when I asked about this, 'cause I was dealt specifically into this question because I'm very interested to know how we're going to make that leap from end user upstream into the ISVs where I believe we need to, and they said, look, we cannot use these software ISV-specific SAS clouds for two reasons. Number one is we lose control of the data. We're giving it to them. That's security and other issues. And here you're talking about we're doing work for Disney, we're doing work for Netflix, and they're not going to let us put our data on those software clouds, on those SAS clouds. Secondly, in any reasonable pipeline, the data is shared by many different applications. We need to be agnostic as to the application. 'Cause the inputs to one application, you know, the output for one application provides the input to the next, and it's not necessarily from the same vendor. So they need to have a data platform that lets them, you know, go from one software stack, and you know, to run it on another. Because they might do the rendering with this and yet, they do the editing with that, and you know, et cetera, et cetera. So I think the further you go up the stack in the structured data and dedicated applications for specific functions in specific verticals, the further up the stack you go, the harder it is to justify a SAS offering where you're basically telling the end users you need to park all your data with us and then you can run your application in our cloud and get this. That ultimately is a dead end path versus having the data be open and available to many applications across this supercloud layer. >> Okay, so-- >> Is that making any sense? >> Yes, so if I could just ask a clarifying question. So, if I had to take Snowflake as an example, I think they're doing exactly what you're saying is a dead end, put everything into our proprietary system and then we'll figure out how to distribute it. >> Yeah. >> And and I think if you're familiar with Zhamak Dehghaniis' data mesh concept. Are you? >> A little bit, yeah. >> But in her model, Snowflake, a Snowflake warehouse is just a node on the mesh and that mesh is-- >> That's right. >> Ultimately the supercloud and you're an enabler of that is what I'm hearing. >> That's right. What they're doing up at the structured level and what they're talking about at the structured level we're doing at the underlying, unstructured level, which by the way has implications for how you implement those distributed database things. In other words, implementing a Snowflake on top of Hammerspace would have made building stuff like in the first place easier. It would allow you to easily shift and run the database engine anywhere. You still have to solve how to shard and distribute at the transaction layer above, so I'm not saying we're a substitute for what you need to do at the app layer. By the way, there is another example of that and that's Microsoft Office, right? It's one thing to share that, to have a file share where you can share all the docs. It's something else to have Word and PowerPoint, Excel know how to allow people to be simultaneously editing the same doc. That's always going to happen in the app layer. But not all applications need that level of, you know, in-app decentralization. You know, many of them, many workflows are pipelined, especially the ones that are very data intensive where you're doing drug discovery or you're doing rendering, or you're doing machine learning training. These things are human in the loop with large stages of processing across tens of thousands of cores. And I think that kind of data processing pipeline is what we're focusing on first. Not so much the Microsoft Office or the Snowflake, you know, parking a relational database because that takes a lot of application layer stuff and that's what they're good at. >> Right. >> But I think... >> Go ahead, sorry. >> Later entrance in these markets will find Hammerspace as a way to accelerate their work so they can focus more narrowly on just the stuff that's app-specific, higher level sharing in the app. >> Yes, Snowflake founders-- >> I think it might be worth mentioning also, just keep this confidential guys, but one of our customers is Blue Origin. And one of the things that we have found is kind of the point of what you're talking about with our customers. They're needing to build this and since it's not commercially available or they don't know where to look for it to be commercially available, they're all building themselves. So this layer is needed. And Blue is just one of the examples of quite a few we're now talking to. And like manufacturing, HPC, research where they're out trying to solve this problem with their own scripting tools and things like that. And I just, I don't know if there's anything you want to add, David, but you know, but there's definitely a demand here and customers are trying to figure out how to solve it beyond what Hammerspace is doing. Like the need is so great that they're just putting developers on trying to do it themselves. >> Well, and you know, Snowflake founders, they didn't have a Hammerspace to lean on. But, one of the things that's interesting about supercloud is we feel as though industry clouds will emerge, that as part of company's digital transformations, they will, you know, every company's a software company, they'll begin to build their own clouds and they will be able to use a Hammerspace to do that. >> A super pass layer. >> Yes. It's really, I don't know if David's speaking, I don't want to speak over him, but we can't hear you. May be going through a bad... >> Well, a regional, regional talks that make that possible. And so they're doing these render farms and editing farms, and it's a cloud-specific to the types of workflows in the median entertainment world. Or clouds specifically to workflows in the chip design world or in the drug and bio and life sciences exploration world. There are large organizations that are kind of a blend of end users, like the Broad, which has their own kind of cloud where they're asking collaborators to come in and work with them. So it starts to even blur who's an end user versus an ISV. >> Yes. >> Right? When you start talking about the massive data is the main gravity is to having lots of people participate. >> Yep, and that's where the value is. And that's where the value is. And this is a megatrend that we see. And so it's really important for us to get to the point of what is and what is not a supercloud and, you know, that's where we're trying to evolve. >> Let's talk about this for a second 'cause I want to, I want to challenge you on something and it's something that I got challenged on and it has led me to thinking differently than I did at first, which Molly can attest to. Okay? So, we have been looking for a way to talk about the concept of cloud of utility computing, run anything anywhere that isn't addressed in today's realization of cloud. 'Cause today's cloud is not run anything anywhere, it's quite the opposite. You park your data in AWS and that's where you run stuff. And you pretty much have to. Same with with Azure. They're using data gravity to keep you captive there, just like the old infrastructure guys did. But now it's even worse because it's coupled back with the software to some degree, as well. And you have to use their storage, networking, and compute. It's not, I mean it fell back to the mainframe era. Anyhow, so I love the concept of supercloud. By the way, I was going to suggest that a better term might be hyper cloud since hyper speaks to the multidimensionality of it and the ability to be in a, you know, be in a different dimension, a different plane of existence kind of thing like hyperspace. But super and hyper are somewhat synonyms. I mean, you have hyper cars and you have super cars and blah, blah, blah. I happen to like hyper maybe also because it ties into the whole Hammerspace notion of a hyper-dimensional, you know, reality, having your data centers connected by a wormhole that is Hammerspace. But regardless, what I got challenged on is calling it something different at all versus simply saying, this is what cloud has always meant to be. This is the true cloud, this is real cloud, this is cloud. And I think back to what happened, you'll remember, at Fusion IO we talked about IO memory and we did that because people had a conceptualization of what an SSD was. And an SSD back then was low capacity, low endurance, made to go military, aerospace where things needed to be rugged but was completely useless in the data center. And we needed people to imagine this thing as being able to displace entire SAND, with the kind of capacity density, performance density, endurance. And so we talked IO memory, we could have said enterprise SSD, and that's what the industry now refers to for that concept. What will people be saying five and 10 years from now? Will they simply say, well this is cloud as it was always meant to be where you are truly able to run anything anywhere and have not only the same APIs, but you're same data available with high performance access, all forms of access, block file and object everywhere. So yeah. And I wonder, and this is just me throwing it out there, I wonder if, well, there's trade offs, right? Giving it a new moniker, supercloud, versus simply talking about how cloud is always intended to be and what it was meant to be, you know, the real cloud or true cloud, there are trade-offs. By putting a name on it and branding it, that lets people talk about it and understand they're talking about something different. But it also is that an affront to people who thought that that's what they already had. >> What's different, what's new? Yes, and so we've given a lot of thought to this. >> Right, it's like you. >> And it's because we've been asked that why does the industry need a new term, and we've tried to address some of that. But some of the inside baseball that we haven't shared is, you remember the Web 2.0, back then? >> Yep. >> Web 2.0 was the same thing. And I remember Tim Burners Lee saying, "Why do we need Web 2.0? "This is what the Web was always supposed to be." But the truth is-- >> I know, that was another perfect-- >> But the truth is it wasn't, number one. Number two, everybody hated the Web 2.0 term. John Furrier was actually in the middle of it all. And then it created this groundswell. So one of the things we wrote about is that supercloud is an evocative term that catalyzes debate and conversation, which is what we like, of course. And maybe that's self-serving. But yeah, HyperCloud, Metacloud, super, meaning, it's funny because super came from Latin supra, above, it was never the superlative. But the superlative was a convenient byproduct that caused a lot of friction and flack, which again, in the media business is like a perfect storm brewing. >> The bad thing to have to, and I think you do need to shake people out of their, the complacency of the limitations that they're used to. And I'll tell you what, the fact that you even have the terms hybrid cloud, multi-cloud, private cloud, edge computing, those are all just referring to the different boundaries that isolate the silo that is the current limited cloud. >> Right. >> So if I heard correctly, what just, in terms of us defining what is and what isn't in supercloud, you would say traditional applications which have to run in a certain place, in a certain cloud can't run anywhere else, would be the stuff that you would not put in as being addressed by supercloud. And over time, you would want to be able to run the data where you want to and in any of those concepts. >> Or even modern apps, right? Or even modern apps that are siloed in SAS within an individual cloud, right? >> So yeah, I guess it's twofold. Number one, if you're going at the high application layers, there's lots of ways that you can give the appearance of anything running anywhere. The ISV, the SAS vendor can engineer stuff to have the ability to serve with low enough latency to different geographies, right? So if you go too high up the stack, it kind of loses its meaning because there's lots of different ways to make due and give the appearance of omni-presence of the service. Okay? As you come down more towards the platform layer, it gets harder and harder to mask the fact that supercloud is something entirely different than just a good regionally-distributed SAS service. So I don't think you, I don't think you can distinguish supercloud if you go too high up the stack because it's just SAS, it's just a good SAS service where the SAS vendor has done the hard work to give you low latency access from different geographic regions. >> Yeah, so this is one of the hardest things, David. >> Common among them. >> Yeah, this is really an important point. This is one of the things I've had the most trouble with is why is this not just SAS? >> So you dilute your message when you go up to the SAS layer. If you were to focus most of this around the super pass layer, the how can you host applications and run them anywhere and not host this, not run a service, not have a service available everywhere. So how can you take any application, even applications that are written, you know, in a traditional legacy data center fashion and be able to run them anywhere and have them have their binaries and their datasets and the runtime environment and the infrastructure to start them and stop them? You know, the jobs, the, what the Kubernetes, the job scheduler? What we're really talking about here, what I think we're really talking about here is building the operating system for a decentralized cloud. What is the operating system, the operating environment for a decentralized cloud? Where you can, and that the main two functions of an operating system or an operating environment are the process scheduler, the thing that's scheduling what is running where and when and so forth, and the file system, right? The thing that's supplying a common view and access to data. So when we talk about this, I think that the strongest argument for supercloud is made when you go down to the platform layer and talk of it, talk about it as an operating environment on which you can run all forms of applications. >> Would you exclude--? >> Not a specific application that's been engineered as a SAS. (audio distortion) >> He'll come back. >> Are you there? >> Yeah, yeah, you just cut out for a minute. >> I lost your last statement when you broke up. >> We heard you, you said that not the specific application. So would you exclude Snowflake from supercloud? >> Frankly, I would. I would. Because, well, and this is kind of hard to do because Snowflake doesn't like to, Frank doesn't like to talk about Snowflake as a SAS service. It has a negative connotation. >> But it is. >> I know, we all know it is. We all know it is and because it is, yes, I would exclude them. >> I think I actually have him on camera. >> There's nothing in common. >> I think I have him on camera or maybe Benoit as saying, "Well, we are a SAS." I think it's Slootman. I think I said to Slootman, "I know you don't like to say you're a SAS." And I think he said, "Well, we are a SAS." >> Because again, if you go to the top of the application stack, there's any number of ways you can give it location agnostic function or you know, regional, local stuff. It's like let's solve the location problem by having me be your one location. How can it be decentralized if you're centralizing on (audio distortion)? >> Well, it's more decentralized than if it's all in one cloud. So let me actually, so the spectrum. So again, in the spirit of what is and what isn't, I think it's safe to say Hammerspace is supercloud. I think there's no debate there, right? Certainly among this crowd. And I think we can all agree that Dell, Dell Storage is not supercloud. Where it gets fuzzy is this Snowflake example or even, how about a, how about a Cohesity that instantiates its stack in different cloud regions in different clouds, and synchronizes, however magic sauce it does that. Is that a supercloud? I mean, so I'm cautious about having too strict of a definition 'cause then only-- >> Fair enough, fair enough. >> But I could use your help and thoughts on that. >> So I think we're talking about two different spectrums here. One is the spectrum of platform to application-specific. As you go up the application stack and it becomes this specific thing. Or you go up to the more and more structured where it's serving a specific application function where it's more of a SAS thing. I think it's harder to call a SAS service a supercloud. And I would argue that the reason there, and what you're lacking in the definition is to talk about it as general purpose. Okay? Now, that said, a data warehouse is general purpose at the structured data level. So you could make the argument for why Snowflake is a supercloud by saying that it is a general purpose platform for doing lots of different things. It's just one at a higher level up at the structured data level. So one spectrum is the high level going from platform to, you know, unstructured data to structured data to very application-specific, right? Like a specific, you know, CAD/CAM mechanical design cloud, like an Autodesk would want to give you their cloud for running, you know, and sharing CAD/CAM designs, doing your CAD/CAM anywhere stuff. Well, the other spectrum is how well does the purported supercloud technology actually live up to allowing you to run anything anywhere with not just the same APIs but with the local presence of data with the exact same runtime environment everywhere, and to be able to correctly manage how to get that runtime environment anywhere. So a Cohesity has some means of running things in different places and some means of coordinating what's where and of serving diff, you know, things in different places. I would argue that it is a very poor approximation of what Hammerspace does in providing the exact same file system with local high performance access everywhere with metadata ability to control where the data is actually instantiated so that you don't have to wait for it to get orchestrated. But even then when you do have to wait for it, it happens automatically and so it's still only a matter of, well, how quick is it? And on the other end of the spectrum is you could look at NetApp with Flexcache and say, "Is that supercloud?" And I would argue, well kind of because it allows you to run things in different places because it's a cache. But you know, it really isn't because it presumes some central silo from which you're cacheing stuff. So, you know, is it or isn't it? Well, it's on a spectrum of exactly how fully is it decoupling a runtime environment from specific locality? And I think a cache doesn't, it stretches a specific silo and makes it have some semblance of similar access in other places. But there's still a very big difference to the central silo, right? You can't turn off that central silo, for example. >> So it comes down to how specific you make the definition. And this is where it gets kind of really interesting. It's like cloud. Does IBM have a cloud? >> Exactly. >> I would say yes. Does it have the kind of quality that you would expect from a hyper-scale cloud? No. Or see if you could say the same thing about-- >> But that's a problem with choosing a name. That's the problem with choosing a name supercloud versus talking about the concept of cloud and how true up you are to that concept. >> For sure. >> Right? Because without getting a name, you don't have to draw, yeah. >> I'd like to explore one particular or bring them together. You made a very interesting observation that from a enterprise point of view, they want to safeguard their store, their data, and they want to make sure that they can have that data running in their own workflows, as well as, as other service providers providing services to them for that data. So, and in in particular, if you go back to, you go back to Snowflake. If Snowflake could provide the ability for you to have your data where you wanted, you were in charge of that, would that make Snowflake a supercloud? >> I'll tell you, in my mind, they would be closer to my conceptualization of supercloud if you can instantiate Snowflake as software on your own infrastructure, and pump your own data to Snowflake that's instantiated on your own infrastructure. The fact that it has to be on their infrastructure or that it's on their, that it's on their account in the cloud, that you're giving them the data and they're, that fundamentally goes against it to me. If they, you know, they would be a pure, a pure plate if they were a software defined thing where you could instantiate Snowflake machinery on the infrastructure of your choice and then put your data into that machinery and get all the benefits of Snowflake. >> So did you see--? >> In other words, if they were not a SAS service, but offered all of the similar benefits of being, you know, if it were a service that you could run on your own infrastructure. >> So did you see what they announced, that--? >> I hope that's making sense. >> It does, did you see what they announced at Dell? They basically announced the ability to take non-native Snowflake data, read it in from an object store on-prem, like a Dell object store. They do the same thing with Pure, read it in, running it in the cloud, and then push it back out. And I was saying to Dell, look, that's fine. Okay, that's interesting. You're taking a materialized view or an extended table, whatever you're doing, wouldn't it be more interesting if you could actually run the query locally with your compute? That would be an extension that would actually get my attention and extend that. >> That is what I'm talking about. That's what I'm talking about. And that's why I'm saying I think Hammerspace is more progressive on that front because with our technology, anybody who can instantiate a service, can make a service. And so I, so MSPs can use Hammerspace as a way to build a super pass layer and host their clients on their infrastructure in a cloud-like fashion. And their clients can have their own private data centers and the MSP or the public clouds, and Hammerspace can be instantiated, get this, by different parties in these different pieces of infrastructure and yet linked together to make a common file system across all of it. >> But this is data mesh. If I were HPE and Dell it's exactly what I'd be doing. I'd be working with Hammerspace to create my own data. I'd work with Databricks, Snowflake, and any other-- >> Data mesh is a good way to put it. Data mesh is a good way to put it. And this is at the lowest level of, you know, the underlying file system that's mountable by the operating system, consumed as a real file system. You can't get lower level than that. That's why this is the foundation for all of the other apps and structured data systems because you need to have a data mesh that can at least mesh the binary blob. >> Okay. >> That hold the binaries and that hold the datasets that those applications are running. >> So David, in the third week of January, we're doing supercloud 2 and I'm trying to convince John Furrier to make it a data slash data mesh edition. I'm slowly getting him to the knothole. I would very much, I mean you're in the Bay Area, I'd very much like you to be one of the headlines. As Zhamak Dehghaniis going to speak, she's the creator of Data Mesh, >> Sure. >> I'd love to have you come into our studio as well, for the live session. If you can't make it, we can pre-record. But you're right there, so I'll get you the dates. >> We'd love to, yeah. No, you can count on it. No, definitely. And you know, we don't typically talk about what we do as Data Mesh. We've been, you know, using global data environment. But, you know, under the covers, that's what the thing is. And so yeah, I think we can frame the discussion like that to line up with other, you know, with the other discussions. >> Yeah, and Data Mesh, of course, is one of those evocative names, but she has come up with some very well defined principles around decentralized data, data as products, self-serve infrastructure, automated governance, and and so forth, which I think your vision plugs right into. And she's brilliant. You'll love meeting her. >> Well, you know, and I think.. Oh, go ahead. Go ahead, Peter. >> Just like to work one other interface which I think is important. How do you see yourself and the open source? You talked about having an operating system. Obviously, Linux is the operating system at one level. How are you imagining that you would interface with cost community as part of this development? >> Well, it's funny you ask 'cause my CTO is the kernel maintainer of the storage networking stack. So how the Linux operating system perceives and consumes networked data at the file system level, the network file system stack is his purview. He owns that, he wrote most of it over the last decade that he's been the maintainer, but he's the gatekeeper of what goes in. And we have leveraged his abilities to enhance Linux to be able to use this decentralized data, in particular with decoupling the control plane driven by metadata from the data access path and the many storage systems on which the data gets accessed. So this factoring, this splitting of control plane from data path, metadata from data, was absolutely necessary to create a data mesh like we're talking about. And to be able to build this supercloud concept. And the highways on which the data runs and the client which knows how to talk to it is all open source. And we have, we've driven the NFS 4.2 spec. The newest NFS spec came from my team. And it was specifically the enhancements needed to be able to build a spanning file system, a data mesh at a file system level. Now that said, our file system itself and our server, our file server, our data orchestration, our data management stuff, that's all closed source, proprietary Hammerspace tech. But the highways on which the mesh connects are actually all open source and the client that knows how to consume it. So we would, honestly, I would welcome competitors using those same highways. They would be at a major disadvantage because we kind of built them, but it would still be very validating and I think only increase the potential adoption rate by more than whatever they might take of the market. So it'd actually be good to split the market with somebody else to come in and share those now super highways for how to mesh data at the file system level, you know, in here. So yeah, hopefully that answered your question. Does that answer the question about how we embrace the open source? >> Right, and there was one other, just that my last one is how do you enable something to run in every environment? And if we take the edge, for example, as being, as an environment which is much very, very compute heavy, but having a lot less capability, how do you do a hold? >> Perfect question. Perfect question. What we do today is a software appliance. We are using a Linux RHEL 8, RHEL 8 equivalent or a CentOS 8, or it's, you know, they're all roughly equivalent. But we have bundled and a software appliance which can be instantiated on bare metal hardware on any type of VM system from VMware to all of the different hypervisors in the Linux world, to even Nutanix and such. So it can run in any virtualized environment and it can run on any cloud instance, server instance in the cloud. And we have it packaged and deployable from the marketplaces within the different clouds. So you can literally spin it up at the click of an API in the cloud on instances in the cloud. So with all of these together, you can basically instantiate a Hammerspace set of machinery that can offer up this file system mesh. like we've been using the terminology we've been using now, anywhere. So it's like being able to take and spin up Snowflake and then just be able to install and run some VMs anywhere you want and boom, now you have a Snowflake service. And by the way, it is so complete that some of our customers, I would argue many aren't even using public clouds at all, they're using this just to run their own data centers in a cloud-like fashion, you know, where they have a data service that can span it all. >> Yeah and to Molly's first point, we would consider that, you know, cloud. Let me put you on the spot. If you had to describe conceptually without a chalkboard what an architectural diagram would look like for supercloud, what would you say? >> I would say it's to have the same runtime environment within every data center and defining that runtime environment as what it takes to schedule the execution of applications, so job scheduling, runtime stuff, and here we're talking Kubernetes, Slurm, other things that do job scheduling. We're talking about having a common way to, you know, instantiate compute resources. So a global compute environment, having a common compute environment where you can instantiate things that need computing. Okay? So that's the first part. And then the second is the data platform where you can have file block and object volumes, and have them available with the same APIs in each of these distributed data centers and have the exact same data omnipresent with the ability to control where the data is from one moment to the next, local, where all the data is instantiate. So my definition would be a common runtime environment that's bifurcate-- >> Oh. (attendees chuckling) We just lost them at the money slide. >> That's part of the magic makes people listen. We keep someone on pin and needles waiting. (attendees chuckling) >> That's good. >> Are you back, David? >> I'm on the edge of my seat. Common runtime environment. It was like... >> And just wait, there's more. >> But see, I'm maybe hyper-focused on the lower level of what it takes to host and run applications. And that's the stuff to schedule what resources they need to run and to get them going and to get them connected through to their persistence, you know, and their data. And to have that data available in all forms and have it be the same data everywhere. On top of that, you could then instantiate applications of different types, including relational databases, and data warehouses and such. And then you could say, now I've got, you know, now I've got these more application-level or structured data-level things. I tend to focus less on that structured data level and the application level and am more focused on what it takes to host any of them generically on that super pass layer. And I'll admit, I'm maybe hyper-focused on the pass layer and I think it's valid to include, you know, higher levels up the stack like the structured data level. But as soon as you go all the way up to like, you know, a very specific SAS service, I don't know that you would call that supercloud. >> Well, and that's the question, is there value? And Marianna Tessel from Intuit said, you know, we looked at it, we did it, and it just, it was actually negative value for us because connecting to all these separate clouds was a real pain in the neck. Didn't bring us any additional-- >> Well that's 'cause they don't have this pass layer underneath it so they can't even shop around, which actually makes it hard to stand up your own SAS service. And ultimately they end up having to build their own infrastructure. Like, you know, I think there's been examples like Netflix moving away from the cloud to their own infrastructure. Basically, if you're going to rent it for more than a few months, it makes sense to build it yourself, if it's at any kind of scale. >> Yeah, for certain components of that cloud. But if the Goldman Sachs came to you, David, and said, "Hey, we want to collaborate and we want to build "out a cloud and essentially build our SAS system "and we want to do that with Hammerspace, "and we want to tap the physical infrastructure "of not only our data centers but all the clouds," then that essentially would be a SAS, would it not? And wouldn't that be a Super SAS or a supercloud? >> Well, you know, what they may be using to build their service is a supercloud, but their service at the end of the day is just a SAS service with global reach. Right? >> Yeah. >> You know, look at, oh shoot. What's the name of the company that does? It has a cloud for doing bookkeeping and accounting. I forget their name, net something. NetSuite. >> NetSuite. NetSuite, yeah, Oracle. >> Yeah. >> Yep. >> Oracle acquired them, right? Is NetSuite a supercloud or is it just a SAS service? You know? I think under the covers you might ask are they using supercloud under the covers so that they can run their SAS service anywhere and be able to shop the venue, get elasticity, get all the benefits of cloud in the, to the benefit of their service that they're offering? But you know, folks who consume the service, they don't care because to them they're just connecting to some endpoint somewhere and they don't have to care. So the further up the stack you go, the more location-agnostic it is inherently anyway. >> And I think it's, paths is really the critical layer. We thought about IAS Plus and we thought about SAS Minus, you know, Heroku and hence, that's why we kind of got caught up and included it. But SAS, I admit, is the hardest one to crack. And so maybe we exclude that as a deployment model. >> That's right, and maybe coming down a level to saying but you can have a structured data supercloud, so you could still include, say, Snowflake. Because what Snowflake is doing is more general purpose. So it's about how general purpose it is. Is it hosting lots of other applications or is it the end application? Right? >> Yeah. >> So I would argue general purpose nature forces you to go further towards platform down-stack. And you really need that general purpose or else there is no real distinguishing. So if you want defensible turf to say supercloud is something different, I think it's important to not try to wrap your arms around SAS in the general sense. >> Yeah, and we've kind of not really gone, leaned hard into SAS, we've just included it as a deployment model, which, given the constraints that you just described for structured data would apply if it's general purpose. So David, super helpful. >> Had it sign. Define the SAS as including the hybrid model hold SAS. >> Yep. >> Okay, so with your permission, I'm going to add you to the list of contributors to the definition. I'm going to add-- >> Absolutely. >> I'm going to add this in. I'll share with Molly. >> Absolutely. >> We'll get on the calendar for the date. >> If Molly can share some specific language that we've been putting in that kind of goes to stuff we've been talking about, so. >> Oh, great. >> I think we can, we can share some written kind of concrete recommendations around this stuff, around the general purpose, nature, the common data thing and yeah. >> Okay. >> Really look forward to it and would be glad to be part of this thing. You said it's in February? >> It's in January, I'll let Molly know. >> Oh, January. >> What the date is. >> Excellent. >> Yeah, third week of January. Third week of January on a Tuesday, whatever that is. So yeah, we would welcome you in. But like I said, if it doesn't work for your schedule, we can prerecord something. But it would be awesome to have you in studio. >> I'm sure with this much notice we'll be able to get something. Let's make sure we have the dates communicated to Molly and she'll get my admin to set it up outside so that we have it. >> I'll get those today to you, Molly. Thank you. >> By the way, I am so, so pleased with being able to work with you guys on this. I think the industry needs it very bad. They need something to break them out of the box of their own mental constraints of what the cloud is versus what it's supposed to be. And obviously, the more we get people to question their reality and what is real, what are we really capable of today that then the more business that we're going to get. So we're excited to lend the hand behind this notion of supercloud and a super pass layer in whatever way we can. >> Awesome. >> Can I ask you whether your platforms include ARM as well as X86? >> So we have not done an ARM port yet. It has been entertained and won't be much of a stretch. >> Yeah, it's just a matter of time. >> Actually, entertained doing it on behalf of NVIDIA, but it will absolutely happen because ARM in the data center I think is a foregone conclusion. Well, it's already there in some cases, but not quite at volume. So definitely will be the case. And I'll tell you where this gets really interesting, discussion for another time, is back to my old friend, the SSD, and having SSDs that have enough brains on them to be part of that fabric. Directly. >> Interesting. Interesting. >> Very interesting. >> Directly attached to ethernet and able to create a data mesh global file system, that's going to be really fascinating. Got to run now. >> All right, hey, thanks you guys. Thanks David, thanks Molly. Great to catch up. Bye-bye. >> Bye >> Talk to you soon.
SUMMARY :
So my question to you was, they don't have to do it. to starved before you have I believe that the ISVs, especially those the end users you need to So, if I had to take And and I think Ultimately the supercloud or the Snowflake, you know, more narrowly on just the stuff of the point of what you're talking Well, and you know, Snowflake founders, I don't want to speak over So it starts to even blur who's the main gravity is to having and, you know, that's where to be in a, you know, a lot of thought to this. But some of the inside baseball But the truth is-- So one of the things we wrote the fact that you even have that you would not put in as to give you low latency access the hardest things, David. This is one of the things I've the how can you host applications Not a specific application Yeah, yeah, you just statement when you broke up. So would you exclude is kind of hard to do I know, we all know it is. I think I said to Slootman, of ways you can give it So again, in the spirit But I could use your to allowing you to run anything anywhere So it comes down to how quality that you would expect and how true up you are to that concept. you don't have to draw, yeah. the ability for you and get all the benefits of Snowflake. of being, you know, if it were a service They do the same thing and the MSP or the public clouds, to create my own data. for all of the other apps and that hold the datasets So David, in the third week of January, I'd love to have you come like that to line up with other, you know, Yeah, and Data Mesh, of course, is one Well, you know, and I think.. and the open source? and the client which knows how to talk and then just be able to we would consider that, you know, cloud. and have the exact same data We just lost them at the money slide. That's part of the I'm on the edge of my seat. And that's the stuff to schedule Well, and that's the Like, you know, I think But if the Goldman Sachs Well, you know, what they may be using What's the name of the company that does? NetSuite, yeah, Oracle. So the further up the stack you go, But SAS, I admit, is the to saying but you can have a So if you want defensible that you just described Define the SAS as including permission, I'm going to add you I'm going to add this in. We'll get on the calendar to stuff we've been talking about, so. nature, the common data thing and yeah. to it and would be glad to have you in studio. and she'll get my admin to set it up I'll get those today to you, Molly. And obviously, the more we get people So we have not done an ARM port yet. because ARM in the data center I think is Interesting. that's going to be really fascinating. All right, hey, thanks you guys.
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Thomas Cornely, Induprakas Keri & Eric Lockard | Accelerate Hybrid Cloud with Nutanix & Microsoft
(gentle music) >> Okay, we're back with the hybrid cloud power panel. I'm Dave Vellante, and with me Eric Lockard who is the Corporate Vice President of Microsoft Azure Specialized. Thomas Cornely is the Senior Vice President of Products at Nutanix and Indu Keri, who's the Senior Vice President of Engineering, NCI and NC2 at Nutanix. Gentlemen, welcome to The Cube. Thanks for coming on. >> It's good to be here. >> Thanks for having us. >> Eric, let's, let's start with you. We hear so much about cloud first. What's driving the need for hybrid cloud for organizations today? I mean, I want to just put everything in the public cloud. >> Yeah, well, I mean the public cloud has a bunch of inherent advantages, right? I mean it's, it has effectively infinite capacity the ability to, you know, innovate without a lot of upfront costs, you know, regions all over the world. So there is a trend towards public cloud, but you know not everything can go to the cloud, especially right away. There's lots of reasons. Customers want to have assets on premise you know, data gravity, sovereignty and so on. And so really hybrid is the way to achieve the best of both worlds, really to kind of leverage the assets and investments that customers have on premise but also take advantage of the cloud for bursting, originality or expansion especially coming out of the pandemic. We saw a lot of this from work from home and and video conferencing and so on driving a lot of cloud adoption. So hybrid is really the way that we see customers achieving the best of both worlds. >> Yeah, makes sense. I want to, Thomas, if you could talk a little bit I don't want to inundate people with the acronyms, but the Nutanix Cloud clusters on Azure, what is that? What problems does it solve? Give us some color there, please. >> Yeah, so, you know, cloud clusters on Azure which we actually call NC2 to make it simple. And so NC2 on Azure is really our solutions for hybrid cloud, right? And you think about hybrid cloud highly desirable, customers want it. They, they know this is the right way to do it for them given that they want to have workloads on premises at the edge, any public clouds, but it's complicated. It's hard to do, right? And the first thing that you deal with is just silos, right? You have different infrastructure that you have to go and deal with. You have different teams, different technologies, different areas of expertise. And dealing with different portals, networking get complicated, security gets complicated. And so you heard me say this already, you know hybrid can be complex. And so what we've done we then NC2 Azure is we make that simple, right? We allow teams to go and basically have a solution that allows you to go and take any application running on premises and move it as-is to any Azure region where NC2 is available. Once it's running there you keep the same operating model, right? And that's, so that actually super valuable to actually go and do this in a simple fashion. Do it faster, and basically do hybrid in a more (indistinct) fashion know for all your applications. And that's what's really special about NC2 today. >> So Thomas, just a quick follow up on that. So you're, you're, if I understand you correctly it's an identical experience. Did I get that right? >> This is the key for us, right? When you think you're sitting on premises you are used to way of doing things of how you run your applications, how you operate, how you protect them. And what we do here is we extend the Nutanix operating model to workloads running in Azure using the same core stack that you're running on premises, right? So once you have a cluster, deploy in NC2 Azure, it's going to look like the same cluster that you might be running at the edge or in your own data center, using the same tools, using the same admin constructs to go protect the workloads make them highly available do disaster recovery or secure them. All of that becomes the same. But now you are in Azure, and this is what we've spent a lot of time working with Eric and his teams on is you actually have access now to all of those suites of Azure services (indistinct) from those workloads. So now you get the best of both world, you know and we bridge them together and you to get seamless access of those services between what you get from Nutanix, what you get from Azure. >> Yeah. And as you alluded to this is traditionally been non-trivial and people have been looking forward to this for quite some time. So Indu, I want to understand from an engineering perspective, your team had to work with the Microsoft team, and I'm sure there was this is not just a press release, this is, or a PowerPoint you had to do some some engineering work. So what specific engineering work did you guys do and what's unique about this relative to other solutions in the marketplace? >> So let me start with what's unique about this. And I think Thomas and Eric both did a really good job of describing that. The best way to think about what we are delivering jointly with Microsoft is that it speeds up the journey to the public cloud. You know, one way to think about this is moving to the public cloud is sort of like remodeling your house. And when you start remodeling your house, you know, you find that you start with something and before you know it, you're trying to remodel the entire house. And that's a little bit like what journey to the public cloud sort of starts to look like when you start to refactor applications. Because it wasn't, most of the applications out there today weren't designed for the public cloud to begin with. NC2 allows you to flip that on its head and say that take your application as-is and then lift and shift it to the public cloud at which point you start the refactor journey. And one of the things that you have done really well with the NC2 on Azure is that NC2 is not something that sits by Azure side. It's fully integrated into the Azure fabric especially the software-defined networking, SDN piece. What that means is that, you know you don't have to worry about connecting your NC2 cluster to Azure to some sort of a network pipe. You have direct access to the Azure services from the same application that's now running on an NC2 cluster. And that makes your refactor journey so much easier. Your management claim looks the same, your high performance notes let the NVMe notes they look the same. And really, I mean, other than the fact that you're doing something in the public cloud all the Nutanix goodness that you're used to continue to receive that. There is a lot of secret sauce that we have had to develop as part of this journey. But if we had to pick one that really stands out it is how do we take the complexity, the network complexity offer public cloud, in this case Azure and make it as familiar to Nutanix's customers as the VPC, the virtual private cloud (indistinct) that allows them to really think of their on-prem networking and the public cloud networking in very similar terms. There's a lot more that's done on behind the scenes. And by the way, I'll tell you a funny sort of anecdote. My dad used to say when I grew up that, you know if you really want to grow up, you have to do two things. You have to like build a house and you have to marry your kid off to someone. And I would say our dad a third, do a cloud development with the public cloud provider of the partner. This has been just an absolute amazing journey with Eric and the Microsoft team and we're very grateful for their support. >> I need NC2 for my house. I live in a house that was built and it's 1687 and we connect all the new and it is a bolt on, but the secret sauce, I mean there's, there's a lot there but is it a (indistinct) layer. You didn't just wrap it in a container and shove it into the public cloud. You've done more than that, I'm inferring. >> You know, the, it's actually an infrastructure layer offering on top of (indistinct). You can obviously run various types of platform services. So for example, down the road if you have a containerized application you'll actually be able to take it from on prem and run it on NC2. But the NC2 offer itself, the NC2 offering itself is an infrastructure level offering. And the trick is that the storage that you're used to the high performance storage that you know define Nutanix to begin with the hypervisor that you're used to the network constructs that you're used to light micro segmentation for security purposes, all of them are available to you on NC2 in Azure the same way that we're used to do on-prem. And furthermore, managing all of that through Prism, which is our management interface and management console also remains the same. That makes your security model easier that makes your management challenge easier that makes it much easier for an application person or the IT office to be able to report back to the board that they have started to execute on the cloud mandate and they've done that much faster than they would be able to otherwise. >> Great. Thank you for helping us understand the plumbing. So now Thomas, maybe we can get to like the customers. What, what are you seeing, what are the use cases that are that are going to emerge for this solution? >> Yeah, I mean we've, you know we've had a solution for a while and you know this is now new on Azure is going to extend the reach of the solution and get us closer to the type of use cases that are unique to Azure in terms of those solutions for analytics and so forth. But the kind of key use cases for us the first one you know, talks about it is a migration. You know, we see customers on that cloud journey. They're looking to go and move applications wholesale from on premises to public cloud. You know, we make this very easy because in the end they take the same culture that were around the application and we make them available now in the Azure region. You can do this for any applications. There's no change to the application, no networking change the same IP constraint will work the same whether you're running on premises or in Azure. The app stays exactly the same manage the same way, protected the same way. So that's a big one. And you know, the type of drivers for (indistinct) maybe I want to go do something different or I want to go and shut down the location on premises I need to do that with a given timeline. I can now move first and then take care of optimizing the application to take advantage of all that Azure has to offer. So migration and doing that in a simple fashion in a very fast manner is, is a key use case. Another one, and this is classic for leveraging public cloud force, which we're doing on premises IT disaster recovery and something that we refer to as Elastic disaster recovery, being able to go and actually configure a secondary site to protect your on premises workloads. But I think that site sitting in Azure as a small site just enough to hold the data that you're replicating and then use the fact that you cannot get access to resources on demand in Azure to scale out the environment feed over workloads, run them with performance potentially fill them back to on premises, and then shrink back the environment in Azure to again optimize cost and take advantage of the elasticity that you get from public cloud models. Then the last one, building on top of that is just the fact that you cannot get bursting use cases and maybe running a large environment, typically desktop, you know, VDI environments that we see running on premises and I have, you know, a seasonal requirement to go and actually enable more workers to go get access the same solution. You could do this by sizing for the large burst capacity on premises wasting resources during the rest of the year. What we see customers do is optimize what they're running on premises and get access to resources on demand in Azure and basically move the workloads and now basically get combined desktops running on premises desktops running on NC2 on Azure same desktop images, same management, same services and do that as a burst use case during say you're a retailer that has to go and take care of your holiday season. You know, great use case that we see over and over again for our customers, right? And pretty much complimenting the notion of, look I want to go to desktop as a service, but right now I don't want to refactor the entire application stack. I just want to be able to get access to resources on demand in the right place at the right time. >> Makes sense. I mean this is really all about supporting customer's, digital transformations. We all talk about how that was accelerated during the pandemic and but the cloud is a fundamental component of the digital transformations generic. You, you guys have obviously made a commitment between Microsoft and Nutanix to simplify hybrid cloud and that journey to the cloud. How should customers, you know, measure that? What does success look like? What's the ultimate vision here? >> Well, the ultimate vision is really twofold, I think. The one is to, you know first is really to ease a customer's journey to the cloud to allow them to take advantage of all the benefits to the cloud, but to do so without having to rewrite their applications or retrain their administrators and or to obviate their investment that they already have and platforms like Nutanix. And so the work that companies have done together here, you know, first and foremost is really to allow folks to come to the cloud in the way that they want to come to the cloud and take really the best of both worlds, right? Leverage their investment in the capabilities of the Nutanix platform, but do so in conjunction with the advantages and capabilities of Azure. You know, second is really to extend some of the cloud capabilities down onto the on-premise infrastructure. And so with investments that we've done together with Azure arc for example, we're really extending the Azure control plane down onto on-premise Nutanix clusters and bringing the capabilities that provides to the Nutanix customer as well as various Azure services like our data services and Azure SQL server. So it's really kind of coming at the problem from two directions. One is from kind of traditional on-premise up into the cloud, and then the second is kind of from the cloud leveraging the investment customers have in on-premise HCI. >> Got it. Thank you. Okay, last question. Maybe each of you could just give us one key takeaway for our audience today. Maybe we start with Thomas and then Indu and then Eric you can bring us home. >> Sure. So the key takeaway is, you know, cloud customers on Azure is now GA you know, this is something that we've had tremendous demand from our customers both from the Microsoft side and the Nutanix side going back years literally, right? People have been wanting to go and see this this is now live GA open for business and you know we're ready to go and engage and ready to scale, right? This is our first step in a long journey in a very key partnership for us at Nutanix. >> Great, Indu. >> In our day, in a prior life about seven or eight years ago, I was a part of a team that took a popular text preparation software and moved it to the public cloud. And that was a journey that took us four years and probably several hundred million dollars. And if we had NC2 then it would've saved us half the money, but more importantly would've gotten there in one third the time. And that's really the value of this. >> Okay. Eric, bring us home please. >> Yeah, I'll just point out that, this is not something that's just bought on or something we started yesterday. This is something the teams both companies have been working on together for years really. And it's a way of deeply integrating Nutanix into the Azure Cloud. And with the ultimate goal of again providing cloud capabilities to the Nutanix customer in a way that they can, you know take advantage of the cloud and then compliment those applications over time with additional Azure services like storage, for example. So it really is a great on-ramp to the cloud for customers who have significant investments in Nutanix clusters on premise. >> Love the co-engineering and the ability to take advantage of those cloud native tools and capabilities, real customer value. Thanks gentlemen. Really appreciate your time. >> Thank you. >> Thank you. >> Okay. Keep it right there. You're watching accelerate hybrid cloud, that journey with Nutanix and Microsoft technology on The Cube, your leader in enterprise and emerging tech coverage. (gentle music)
SUMMARY :
the Senior Vice President everything in the public cloud. the ability to, you know, innovate but the Nutanix Cloud clusters And the first thing that you understand you correctly All of that becomes the same. in the marketplace? for the public cloud to begin with. it into the public cloud. or the IT office to be able to report back that are going to emerge the first one you know, talks and that journey to the cloud. and take really the best Maybe each of you could just and ready to scale, right? and moved it to the public cloud. This is something the teams Love the co-engineering and the ability hybrid cloud, that journey
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Michael Sentonas, CrowdStrike | CrowdStrike Fal.Con 2022
>>Okay. We're back at the area in Las Vegas, Falcon 22. You're watching the cube. My name is Dave Valante. Michael cent is here. He's the chief technology officer at CrowdStrike. Michael. Good to see you. Thanks. Thanks >>For >>Having me. Yeah. So this is your first time I think, on the cube. It is, and, and it's really a pleasure. I've been following you, watching you very closely. You're, you know, quite prominent and, and, you know, very articulate. I loved your keynote talking about what is XDR. I think you guys are gonna do really well in that space, cuz you've got clarity of vision and execution. Talk about some of the announcements that you made this week, particularly interested in, in insight. XDR what's that all about? >>Yeah. So I've been talking about XDR for a while and trying to help push the right narrative. There's a lot of marketing in the industry with XDR. So we've been talking a lot about what it, what it means that the benefit that it provides from a technology perspective, what you need in the architecture. So we firmly believe it's a philosophy and we build all of our technology to work together, but it's bringing in third parties. And that was really a lot of the, the announcements. My keynote was to show everybody the work that we've been doing to bring in data from Zscaler and Proofpoint. And we talked about bringing in data from a whole range of different vendors, firewall vendors, and we've been doing XDR use cases for a long time. So a big part of our strategy is to make security easy. And we've been doing a lot of XDR use cases with our Falcon insight module. So the announcement that I made was to relaunch Falcon insight as insight XDR and it means all of our close to 20,000 customers have access to the product. >>So that gets bundled right in it's like SAS automatically part of the portfolio >>Log off on Friday, come back on Monday and you're good to go. >>And then, and you, you just, you just called out Zscaler and Proofpoint you, I think you also mentioned Palo Alto network, Cisco for net as well. You're pulling in telemetry from, yeah, >>We've got a, we got a long map of, of people that we're integrating with. We talked about Cisco, we talked about for drop and for net, we announced that we're gonna be pulling in telemetry from, from Palo and a range of other vendors, Microsoft and others. And that's what XDR is about. It's about first party and third party integration and making all of the telemetry work together. >>I was talking to George about this yesterday is I think there's a lot of confusion. Sometimes when you have the dogma of cloud native, you know, snowflake, same thing, no, we're not doing OnPrem. This is hybrid. People think that that you're excluding on-prem data, but you're not, you can ingest on-prem data, right? >>We absolutely are not excluding on-prem. We will support and, and secure every workload, whether it's on-prem or in the cloud, whether it's connected to the internet or offline, a lot of the, the indicators of attack and the, and the detection techniques that we have are on the sensor itself. So you don't have to be connected anywhere for that capability to work. You get the benefit when you connect to the cloud of the additional visibility, the additional protection, but the core capabilities on the sensor that we have >>Given that you guys started 11 years ago, plus two days now, and you had that dogma cloud cloud, first cloud cloud, only Nate cloud native. Was there ever a point where you're like, you know, boy, we might be missing some of the market, you know? And, and you, you, you held true to your principles. Two part question. Did you ever question that and by focusing all your resources on cloud, what, what has that given you? >>It's there's been a Eliza focus on having a, a native cloud platform. It's easy to say cloud native. And if you look at a lot of the vendors in the industry today, if you are a, a customer and you ask them, Hey, can you gimme an on-premise product? I'm not gonna buy your product. They've got an on premise product. The problem is when you have two different versions, you end up having compromise. You have to manage two code bases, impact to your engineering team. Their features are different customers. Ultimately are the ones that miss out because if I have the on-prem version or if the cloud version, I may not get the same capability for us, it's been very clear. It's been a laser focus to be a cloud and cloud only from day one. >>You've renamed humo. I gotta stop using humo. I guess it's not called log scale, Falcon, complete log scale. You're bringing together security and observability. Although you're not doing the full spectrum of observability, you're just sort of focusing on, you know, part of it. Can you explain that? >>Yeah. So first of all, we did rebrand and bring the homeo brand closer to a crowd strike by renaming it Falcon log scale. And just to be clear, it's not just the rebranding of the name. We've been spending a lot of time. We made that acquisition in March of, of last year, and we've been doing a lot of work on the technology. We built out long, the Falcon long term retention. We built a whole bunch of capability into the product. So now was the right time to rebrand it as Falcon log scale. And at the same time, we also announced Falcon complete log scale. And it's part of the complete franchise. And that's where customers can get the value and the benefit of log scale, but they don't have to set it up. They don't have to manage it. They leave that to us. >>So you get pretty much involved in, in the, the M and a activity. You talked on stage yesterday about reify and, and what's going on there. You guys got, obviously gotta, still do that. You, but you made investments this week. You announced investments in salt security, the API specialist, and, and also Vanta compliance automation. What's the thinking behind that, you know, explain actually the fund that you guys are sprinkling around as a strategic investor and why those companies. Yeah. >>So there's two, two parts that, that I'm involved in on that part of my team. One is the M and a team. And one is the Falcon fund side of the business. Obviously two very different things. The, the M and a part of CrowdStrike, we're always looking to see for every technology space that we want to get into, you know, what is the best option build by a partner? Sometimes it's built sometimes it's a, it's a hybrid approach of build and partner. Other times we go down the path of M and a, and I was super excited about reify, great company, great technology. And as you said, we made announcements to we're investing as part of the fund into, into van and salt. We, we, we are very blessed. We're very fortunate to have achieved a lot of success in a short period of time. And we think we've got an opportunity to help fledgling companies to help them guide through the process of setting up the company, helping them with engineering principles and guidelines, helping them with the go to market perspective. So the fund is really about that. It's finding the next cybersecurity company working closely together, and it's been a huge success. You had banter and salt on earlier, and there's so much excitement about what they do. >>Yeah. I mean, it's clear, clear, compliment to what you guys are doing. I want to ask you about your lightweight agent. There, there are other firms that say they have a lightweight agent too. You know, what, what makes your lightweight agent so different? So special? >>Yeah. I've never seen a PowerPoint presentation. That's wrong. It's very easy to, to say your lightweight agent is, is, you know, super lightweight. And many times when you look at them, they're, they're not lightweight. They take a lot of effort to install. They need reboots. If you've got security, that's part of the operating system. If you've got security that requires to reboot, you can't go to a bank and say, Hey, you've got a hundred thousand machines. We're gonna install all of this technology, but you've gotta reboot it once, twice, three times. So what ends up happening is you see deployment cycles that go on for 12 months. I've spoken to organizations here this week that said we had budgeted to roll out your product in 18 months because of what we experienced in the past. And we did it in seven weeks. That's a lightweight agent with no reboot. And then you look at the updates. You look at the CPU resource utilization. So again, very easy to say lightweight. I haven't seen anything like what we've built at crowd strike. >>How do you keep an agent lightweight when you're both acquiring in companies and adding modules? I think you're, you're over 20 modules now. How, how is it that the, the agent can remain so lightweight? >>So we spent a lot of time building out the agent cloud architecture that we have, the, the concept of our agent is very different. It's not collecting data, storing it, trying to sell, send it up. We have a smart agent with smart filtering built in. So we're very careful in terms of the data that we collect, but think of the aperture on a camera. You know, if you wanna let more light in you, you widen the aperture. It's the same as our, our agent. If we wanna bring in more telemetry, we, we widen that aperture. So we're very efficient on the network. And we collect data. When machine process runs, we collect that telemetry. We use it in different ways, but we collect once and reuse it many times. So it's the same agent for NextGen AV for EDR, for our spotlight vulnerability management module. And when we're looking at M M and a, so coming back to your, your question, we will look at technology. And if we can't bring that technology and incorporate it into the agent that we already have, we won't acquire it. Worst thing in security is complexity. When you give an organization, 1, 2, 3, 5 plus agents, and then they have 3, 4, 5 plus management consoles. It's too hard when they're under attack. >>Well, it's like my, my business partner co-host John furrier says is that as an industry, we tend to solve complexity with more complexity. And it's, that's problematic. Can you talk about your, your threat graph? Like, what is that? Is it a, is it a graph database? Is it a purpose built? Is it a time series, database, a combination? What, what is >>That? Yeah, it is a graph database. When we, when, when the company was started, obviously the vision was to crowdsource telemetry from so many machines from millions of devices around the world. And the thesis at the time was as that capability scales out, there's nothing commercially available that will be able to ingest all of that data. And today we are processing over 7 trillion events every single week. We, we can't go and get something off the shelf. So we've had to build the, the technology from the ground up. That's the first part. Secondly, there is a temporal element to this. There's a time element. And we, we have an ontology built where we track the relationship between all the telemetry that we get. The reason why I believe we stand alone in EDI is because of that time element, the relationship that we have, and we just have so much context that makes it easy for the threat hunter speed and, and ease of use is critical in cyber. >>So you see in data in the database world, everything's kind of converging with all this function, you know, 11 years ago, these were pretty rudimentary. I shouldn't say rudimentary, but immature markets they've come a long way. If you had to start, if, if those capabilities that are there today with graph databases and time series databases were available in, in 2010, would you have used off the shelf technology, or would you have still developed your >>Own? We would've done the same thing that we've done today. >>And, and why can you explain what that, what that is it a performance thing? Is it just control? >>Yeah, look, it, it, it's everything that I talked about before, the, the benefit that you get from the approach that we've taken and the scalability that the requirements that we need, we still today, there's nothing that we can, we can go and get off the shelf that can scale and give us the performance that we need that can give us the ability to, to have that relationship data, the ontology of, of what we have in the platform and the way that we inter operate with all of the different modules that just wouldn't exist. We wouldn't have that capability. And what you'd find is we'd be pretty much the same as every other vendor where they have on-prem solutions, they have hybrid hosted solutions. And when you have those trade offs, you see it in the product. >>Yeah. So the, the point is you're very focused on the purpose of your, your proprietary technology. You're not trying to serve the all things to all people. You used the term yesterday in your keynote, which it, it caught my attention. You used the term ground truth, and it has very specific meaning. Can you explain what you meant by what is ground truth, you know, in the world? And what, what, what does it mean to CrowdStrike? Yeah, >>I was talking about ground truth as it relates to the acquisition of reify and the big thing for us, we wanted to bring additional capability to the platform, to give our customers external and internal visibility of all their assets and all their vulnerabilities. What's important with us, with our agent is today, we give you a single source of truth. When we put that agent onto a device, we tell you everything about the hardware. We tell you everything about who's logged in. We tell you everything about the applications that are running the relationships between the, of the device and the application. We're not a CMDB. We feed CMDB with information that is instant, that is live. And when we look at reify, it broadens again, I'll use the same word. It broadens the aperture. It gives us more visibility around what's going on. So we're, we're super excited about that because having information about all of your assets, all of your users, the applications they use, whether they're vulnerable, how you need to protect them, having it at your finger fingertips, it's a game changer >>Contract, can CrowdStrike be a generational company. And what do you have to do to ensure that that outcome occurs? We, >>We, I think we absolutely are. And, and we're we're path paving a path to, you know, really continuing to build out that platform. I said, in my keynote that I think we're at an early innings. I, if you buy, for example, as a customer, our insight module, cuz you wanna start with EDR, you've got 21 modules to go yesterday. Today we, we talked about discover 2.0, we talked about discover for IOT. I talked about the, the repository acquisition, a whole range of technology built on that single cloud agent architecture. And we've heard the success stories here this week from customers that have just gotten so much benefit. They've rolled out one agent and they've turned off eight or nine from other security vendors. So absolutely we can be a generational company with what we're doing. What >>Are the blockers to customers turning on those additional modules? Cause not, not all customers are using our modules. Is it that they've made an investment in an alternative technology and they're sort of hugging onto it or are there other technical blockers? Yes. >>It many times it's the investment, right? So if you've made a, an investment in the company, you've got a year to go, you might wanna sweat that asset. But typically what we find is the benefit that we have. It's a very simple conversation. If we can give people a cost and a technology benefit, they're gonna make the transition to move. There's so many technical benefits. We talked about the single agent, but the actual features of the modules themselves. But the big thing for us is we've done over 4,700 business value assessments where we sit down with an organization and we look at what they have. We look at what their spend is. We look at their FTEs, we look at the security outcomes that they get. And then we come out with a model that shows them technology and business value. And that's what really drives them to make the switch. >>So the business value in that VVA is not just a, a reduction in expected loss. That's part of it, better security you're gonna, you know, be, be, be lower your risk. But you're saying it's also the labor associated with that. Yeah, >>Absolutely. It's it's how do you operationalize the solution? How many people do you need? How long does it take you to respond? You know, how do you interact with third parties with your suppliers is taking in all of that data. We've spent a long time building out that model and it's, it's proving to be very successful customers. Love it. Is >>That, is that sort of novel ROI thinking in the security business or I'm trying to think of, I mean, I know for years it would watch art. Coviello stand up at RSA and tell us how, how this year's worse than last year. And so, but, but, but I never really heard, you know, a strong business case that would resonate with the, with the P and L manager, other than, you know, we gotta do this or we're gonna get hacked and you're gonna be screwed. Is that new thinking? Or am I, did I just miss it? >>I don't know if I wanna size new thinking. I think what happened, what changed was 10, 15 years ago at a conference you'd stand up and everybody would tell you ransomwares up and fishing is up. And at the end of it, people are trying to work out. Is that good? Or is that bad? It went up 20% based off what that doesn't work anymore. Everyone, you know, got tired of that. And a few of us have been doing it for a while. I I'm, I'm sort of two and a half decades into this. And if you, if you try to use that model of scaring people, they switch off, they want to understand the benefit. You know, the break in the car is so you can go and stop safely when you need it. And I look at security the same way we want to accelerate the company. We want to help companies do their job, but security is there to make sure they don't get into trouble. >>Yeah. It's like having two security guards by your side, right? I mean, they're gonna help you get through the crowd and move forward. So Michael, thanks so much for coming to the cube. Thanks for having me your time. You're you're very welcome. All right. Keep it right there. After this short break, Dave ante will be back with the cube live coverage from Falcon 22 at the area in Las Vegas.
SUMMARY :
Okay. We're back at the area in Las Vegas, Falcon 22. Talk about some of the announcements that you made this week, So the announcement that I made was to And then, and you, you just, you just called out Zscaler and Proofpoint you, I think you also mentioned Palo Alto network, And that's what XDR is about. Sometimes when you have the dogma of You get the benefit when you connect to the cloud of the additional visibility, Given that you guys started 11 years ago, plus two days now, and you had that dogma And if you look at a lot of the vendors in the industry today, if you are a, a customer and you know, part of it. And it's part of the complete franchise. What's the thinking behind that, you know, explain actually the fund that you guys are every technology space that we want to get into, you know, what is the best option build by a partner? I want to ask you about your And then you look at the updates. How do you keep an agent lightweight when you're both it into the agent that we already have, we won't acquire it. Can you talk about your, your threat graph? all the telemetry that we get. So you see in data in the database world, everything's kind of converging with all this function, We would've done the same thing that we've done today. Yeah, look, it, it, it's everything that I talked about before, the, the benefit that you get from the approach that we've you know, in the world? When we put that agent onto a device, we tell you everything about the hardware. And what do you have to do to ensure that that outcome occurs? you know, really continuing to build out that platform. Are the blockers to customers turning on those additional modules? the benefit that we have. So the business value in that VVA is not just a, a reduction in expected loss. You know, how do you interact with third parties with your suppliers manager, other than, you know, we gotta do this or we're gonna get hacked and you're gonna be screwed. And I look at security the same way we want to accelerate I mean, they're gonna help you get through
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Snehal Antani, Horizon3.ai | AWS Startup Showcase S2 E4 | Cybersecurity
(upbeat music) >> Hello and welcome to theCUBE's presentation of the AWS Startup Showcase. This is season two, episode four of the ongoing series covering the exciting hot startups from the AWS ecosystem. Here we're talking about cybersecurity in this episode. I'm your host, John Furrier here we're excited to have CUBE alumni who's back Snehal Antani who's the CEO and co-founder of Horizon3.ai talking about exploitable weaknesses and vulnerabilities with autonomous pen testing. Snehal, it's great to see you. Thanks for coming back. >> Likewise, John. I think it's been about five years since you and I were on the stage together. And I've missed it, but I'm glad to see you again. >> Well, before we get into the showcase about your new startup, that's extremely successful, amazing margins, great product. You have a unique journey. We talked about this prior to you doing the journey, but you have a great story. You left the startup world to go into the startup, like world of self defense, public defense, NSA. What group did you go to in the public sector became a private partner. >> My background, I'm a software engineer by education and trade. I started my career at IBM. I was a CIO at GE Capital, and I think we met once when I was there and I became the CTO of Splunk. And we spent a lot of time together when I was at Splunk. And at the end of 2017, I decided to take a break from industry and really kind of solve problems that I cared deeply about and solve problems that mattered. So I left industry and joined the US Special Operations Community and spent about four years in US Special Operations, where I grew more personally and professionally than in anything I'd ever done in my career. And exited that time, met my co-founder in special ops. And then as he retired from the air force, we started Horizon3. >> So there's really, I want to bring that up one, 'cause it's fascinating that not a lot of people in Silicon Valley and tech would do that. So thanks for the service. And I know everyone who's out there in the public sector knows that this is a really important time for the tactical edge in our military, a lot of things going on around the world. So thanks for the service and a great journey. But there's a storyline with the company you're running now that you started. I know you get the jacket on there. I noticed get a little military vibe to it. Cybersecurity, I mean, every company's on their own now. They have to build their own militia. There is no government supporting companies anymore. There's no militia. No one's on the shores of our country defending the citizens and the companies, they got to offend for themselves. So every company has to have their own military. >> In many ways, you don't see anti-aircraft rocket launchers on top of the JP Morgan building in New York City because they rely on the government for air defense. But in cyber it's very different. Every company is on their own to defend for themselves. And what's interesting is this blend. If you look at the Ukraine, Russia war, as an example, a thousand companies have decided to withdraw from the Russian economy and those thousand companies we should expect to be in the ire of the Russian government and their proxies at some point. And so it's not just those companies, but their suppliers, their distributors. And it's no longer about cyber attack for extortion through ransomware, but rather cyber attack for punishment and retaliation for leaving. Those companies are on their own to defend themselves. There's no government that is dedicated to supporting them. So yeah, the reality is that cybersecurity, it's the burden of the organization. And also your attack surface has expanded to not just be your footprint, but if an adversary wants to punish you for leaving their economy, they can get, if you're in agriculture, they could disrupt your ability to farm or they could get all your fruit to spoil at the border 'cause they disrupted your distributors and so on. So I think the entire world is going to change over the next 18 to 24 months. And I think this idea of cybersecurity is going to become truly a national problem and a problem that breaks down any corporate barriers that we see in previously. >> What are some of the things that inspired you to start this company? And I loved your approach of thinking about the customer, your customer, as defending themselves in context to threats, really leaning into it, being ready and able to defend. Horizon3 has a lot of that kind of military thinking for the good of the company. What's the motivation? Why this company? Why now? What's the value proposition? >> So there's two parts to why the company and why now. The first part was what my observation, when I left industry realm or my military background is watching "Jack Ryan" and "Tropic Thunder" and I didn't come from the military world. And so when I entered the special operations community, step one was to keep my mouth shut, learn, listen, and really observe and understand what made that community so impressive. And obviously the people and it's not about them being fast runners or great shooters or awesome swimmers, but rather there are learn-it-alls that can solve any problem as a team under pressure, which is the exact culture you want to have in any startup, early stage companies are learn-it-alls that can solve any problem under pressure as a team. So I had this immediate advantage when we started Horizon3, where a third of Horizon3 employees came from that special operations community. So one is this awesome talent. But the second part that, I remember this quote from a special operations commander that said we use live rounds in training because if we used fake rounds or rubber bullets, everyone would act like metal of honor winners. And the whole idea there is you train like you fight, you build that muscle memory for crisis and response and so on upfront. So when you're in the thick of it, you already know how to react. And this aligns to a pain I had in industry. I had no idea I was secure until the bad guy showed up. I had no idea if I was fixing the right vulnerabilities, logging the right data in Splunk, or if my CrowdStrike EDR platform was configured correctly, I had to wait for the bad guys to show up. I didn't know if my people knew how to respond to an incident. So what I wanted to do was proactively verify my security posture, proactively harden my systems. I needed to do that by continuously pen testing myself or continuously testing my security posture. And there just wasn't any way to do that where an IT admin or a network engineer could in three clicks have the power of a 20 year pen testing expert. And that was really what we set out to do, not build a autonomous pen testing platform for security people, build it so that anybody can quickly test their security posture and then use the output to fix problems that truly matter. >> So the value preposition, if I get this right is, there's a lot of companies out there doing pen tests. And I know I hate pen tests. They're like, cause you do DevOps, it changes you got to do another pen test. So it makes sense to do autonomous pen testing. So congratulations on seeing that that's obvious to that, but a lot of other have consulting tied to it. Which seems like you need to train someone and you guys taking a different approach. >> Yeah, we actually, as a company have zero consulting, zero professional services. And the whole idea is that build a true software as a service offering where an intern, in fact, we've got a video of a nine year old that in three clicks can run pen tests against themselves. And because of that, you can wire pen tests into your DevOps tool chain. You can run multiple pen tests today. In fact, I've got customers running 40, 50 pen tests a month against their organization. And that what that does is completely lowers the barrier of entry for being able to verify your posture. If you have consulting on average, when I was a CIO, it was at least a three month lead time to schedule consultants to show up and then they'd show up, they'd embarrass the security team, they'd make everyone look bad, 'cause they're going to get in, leave behind a report. And that report was almost identical to what they found last year because the older that report, the one the date itself gets stale, the context changes and so on. And then eventually you just don't even bother fixing it. Or if you fix a problem, you don't have the skills to verify that has been fixed. So I think that consulting led model was acceptable when you viewed security as a compliance checkbox, where once a year was sufficient to meet your like PCI requirements. But if you're really operating with a wartime mindset and you actually need to harden and secure your environment, you've got to be running pen test regularly against your organization from different perspectives, inside, outside, from the cloud, from work, from home environments and everything in between. >> So for the CISOs out there, for the CSOs and the CXOs, what's the pitch to them because I see your jacket that says Horizon3 AI, trust but verify. But this trust is, but is canceled out, just as verify. What's the product that you guys are offering the service. Describe what it is and why they should look at it. >> Yeah, sure. So one, when I back when I was the CIO, don't tell me we're secure in PowerPoint. Show me we're secure right now. Show me we're secure again tomorrow. And then show me we're secure again next week because my environment is constantly changing and the adversary always has a vote and they're always evolving. And this whole idea of show me we're secure. Don't trust that your security tools are working, verify that they can detect and respond and stifle an attack and then verify tomorrow, verify next week. That's the big mind shift. Now what we do is-- >> John: How do they respond to that by the way? Like they don't believe you at first or what's the story. >> I think, there's actually a very bifurcated response. There are still a decent chunk of CIOs and CSOs that have a security is a compliance checkbox mindset. So my attitude with them is I'm not going to convince you. You believe it's a checkbox. I'll just wait for you to get breached and sell to your replacement, 'cause you'll get fired. And in the meantime, I spend all my energy with those that actually care about proactively securing and hardening their environments. >> That's true. People do get fired. Can you give an example of what you're saying about this environment being ready, proving that you're secure today, tomorrow and a few weeks out. Give me an example. >> Of, yeah, I'll give you actually a customer example. There was a healthcare organization and they had about 5,000 hosts in their environment and they did everything right. They had Fortinet as their EDR platform. They had user behavior analytics in place that they had purchased and tuned. And when they ran a pen test self-service, our product node zero immediately started to discover every host on the network. It then fingerprinted all those hosts and found it was able to get code execution on three machines. So it got code execution, dumped credentials, laterally maneuvered, and became a domain administrator, which in IT, if an attacker becomes a domain admin, they've got keys to the kingdom. So at first the question was, how did the node zero pen test become domain admin? How'd they get code execution, Fortinet should have detected and stopped it. Well, it turned out Fortinet was misconfigured on three boxes out of 5,000. And these guys had no idea and it's just automation that went wrong and so on. And now they would've only known they had misconfigured their EDR platform on three hosts if the attacker had showed up. The second question though was, why didn't they catch the lateral movement? Which all their marketing brochures say they're supposed to catch. And it turned out that that customer purchased the wrong Fortinet modules. One again, they had no idea. They thought they were doing the right thing. So don't trust just installing your tools is good enough. You've got to exercise and verify them. We've got tons of stories from patches that didn't actually apply to being able to find the AWS admin credentials on a local file system. And then using that to log in and take over the cloud. In fact, I gave this talk at Black Hat on war stories from running 10,000 pen tests. And that's just the reality is, you don't know that these tools and processes are working for you until the bad guys have shown. >> The velocities there. You can accelerate through logs, you know from the days you've been there. This is now the threat. Being, I won't say lazy, but just not careful or just not thinking. >> Well, I'll do an example. We have a lot of customers that are Horizon3 customers and Splunk customers. And what you'll see their behavior is, is they'll have Horizon3 up on one screen. And every single attacker command executed with its timestamp is up on that screen. And then look at Splunk and say, hey, we were able to dump vCenter credentials from VMware products at this time on this host, what did Splunk see or what didn't they see? Why were no logs generated? And it turns out that they had some logging blind spots. So what they'll actually do is run us to almost like stimulate the defensive tools and then see what did the tools catch? What did they miss? What are those blind spots and how do they fix it. >> So your price called node zero. You mentioned that. Is that specifically a suite, a tool, a platform. How do people consume and engage with you guys? >> So the way that we work, the whole product is designed to be self-service. So once again, while we have a sales team, the whole intent is you don't need to have to talk to a sales rep to start using the product, you can log in right now, go to Horizon3.ai, you can run a trial log in with your Google ID, your LinkedIn ID, start running pen test against your home or against your network against this organization right now, without talking to anybody. The whole idea is self-service, run a pen test in three clicks and give you the power of that 20 year pen testing expert. And then what'll happen is node zero will execute and then it'll provide to you a full report of here are all of the different paths or attack paths or sequences where we are able to become an admin in your environment. And then for every attack path, here is the path or the kill chain, the proof of exploitation for every step along the way. Here's exactly what you've got to do to fix it. And then once you've fixed it, here's how you verify that you've truly fixed the problem. And this whole aha moment is run us to find problems. You fix them, rerun us to verify that the problem has been fixed. >> Talk about the company, how many people do you have and get some stats? >> Yeah, so we started writing code in January of 2020, right before the pandemic hit. And then about 10 months later at the end of 2020, we launched the first version of the product. We've been in the market for now about two and a half years total from start of the company till present. We've got 130 employees. We've got more customers than we do employees, which is really cool. And instead our customers shift from running one pen test a year to 40, 50 pen test. >> John: And it's full SaaS. >> The whole product is full SaaS. So no consulting, no pro serve. You run as often as you-- >> Who's downloading, who's buying the product. >> What's amazing is, we have customers in almost every section or sector now. So we're not overly rotated towards like healthcare or financial services. We've got state and local education or K through 12 education, state and local government, a number of healthcare companies, financial services, manufacturing. We've got organizations that large enterprises. >> John: Security's diverse. >> It's very diverse. >> I mean, ransomware must be a big driver. I mean, is that something that you're seeing a lot. >> It is. And the thing about ransomware is, if you peel back the outcome of ransomware, which is extortion, at the end of the day, what ransomware organizations or criminals or APTs will do is they'll find out who all your employees are online. They will then figure out if you've got 7,000 employees, all it takes is one of them to have a bad password. And then attackers are going to credential spray to find that one person with a bad password or whose Netflix password that's on the dark web is also their same password to log in here, 'cause most people reuse. And then from there they're going to most likely in your organization, the domain user, when you log in, like you probably have local admin on your laptop. If you're a windows machine and I've got local admin on your laptop, I'm going to be able to dump credentials, get the admin credentials and then start to laterally maneuver. Attackers don't have to hack in using zero days like you see in the movies, often they're logging in with valid user IDs and passwords that they've found and collected from somewhere else. And then they make that, they maneuver by making a low plus a low equal a high. And the other thing in financial services, we spend all of our time fixing critical vulnerabilities, attackers know that. So they've adapted to finding ways to chain together, low priority vulnerabilities and misconfigurations and dangerous defaults to become admin. So while we've over rotated towards just fixing the highs and the criticals attackers have adapted. And once again they have a vote, they're always evolving their tactics. >> And how do you prevent that from happening? >> So we actually apply those same tactics. Rarely do we actually need a CVE to compromise your environment. We will harvest credentials, just like an attacker. We will find misconfigurations and dangerous defaults, just like an attacker. We will combine those together. We'll make use of exploitable vulnerabilities as appropriate and use that to compromise your environment. So the tactics that, in many ways we've built a digital weapon and the tactics we apply are the exact same tactics that are applied by the adversary. >> So you guys basically simulate hacking. >> We actually do the hacking. Simulate means there's a fakeness to it. >> So you guys do hack. >> We actually compromise. >> Like sneakers the movie, those sneakers movie for the old folks like me. >> And in fact that was my inspiration. I've had this idea for over a decade now, which is I want to be able to look at anything that laptop, this Wi-Fi network, gear in hospital or a truck driving by and know, I can figure out how to gain initial access, rip that environment apart and be able to opponent. >> Okay, Chuck, he's not allowed in the studio anymore. (laughs) No, seriously. Some people are exposed. I mean, some companies don't have anything. But there's always passwords or so most people have that argument. Well, there's nothing to protect here. Not a lot of sensitive data. How do you respond to that? Do you see that being kind of putting the head in the sand or? >> Yeah, it's actually, it's less, there's not sensitive data, but more we've installed or applied multifactor authentication, attackers can't get in now. Well MFA only applies or does not apply to lower level protocols. So I can find a user ID password, log in through SMB, which isn't protected by multifactor authentication and still upon your environment. So unfortunately I think as a security industry, we've become very good at giving a false sense of security to organizations. >> John: Compliance drives that behavior. >> Compliance drives that. And what we need. Back to don't tell me we're secure, show me, we've got to, I think, change that to a trust but verify, but get rid of the trust piece of it, just to verify. >> Okay, we got a lot of CISOs and CSOs watching this showcase, looking at the hot startups, what's the message to the executives there. Do they want to become more leaning in more hawkish if you will, to use the military term on security? I mean, I heard one CISO say, security first then compliance 'cause compliance can make you complacent and then you're unsecure at that point. >> I actually say that. I agree. One definitely security is different and more important than being compliant. I think there's another emerging concept, which is I'd rather be defensible than secure. What I mean by that is security is a point in time state. I am secure right now. I may not be secure tomorrow 'cause something's changed. But if I'm defensible, then what I have is that muscle memory to detect, respondent and stifle an attack. And that's what's more important. Can I detect you? How long did it take me to detect you? Can I stifle you from achieving your objective? How long did it take me to stifle you? What did you use to get in to gain access? How long did that sit in my environment? How long did it take me to fix it? So on and so forth. But I think it's being defensible and being able to rapidly adapt to changing tactics by the adversary is more important. >> This is the evolution of how the red line never moved. You got the adversaries in our networks and our banks. Now they hang out and they wait. So everyone thinks they're secure. But when they start getting hacked, they're not really in a position to defend, the alarms go off. Where's the playbook. Team springs into action. I mean, you kind of get the visual there, but this is really the issue being defensible means having your own essentially military for your company. >> Being defensible, I think has two pieces. One is you've got to have this culture and process in place of training like you fight because you want to build that incident response muscle memory ahead of time. You don't want to have to learn how to respond to an incident in the middle of the incident. So that is that proactively verifying your posture and continuous pen testing is critical there. The second part is the actual fundamentals in place so you can detect and stifle as appropriate. And also being able to do that. When you are continuously verifying your posture, you need to verify your entire posture, not just your test systems, which is what most people do. But you have to be able to safely pen test your production systems, your cloud environments, your perimeter. You've got to assume that the bad guys are going to get in, once they're in, what can they do? So don't just say that my perimeter's secure and I'm good to go. It's the soft squishy center that attackers are going to get into. And from there, can you detect them and can you stop them? >> Snehal, take me through the use. You got to be sold on this, I love this topic. Alright, pen test. Is it, what am I buying? Just pen test as a service. You mentioned dark web. Are you actually buying credentials online on behalf of the customer? What is the product? What am I buying if I'm the CISO from Horizon3? What's the service? What's the product, be specific. >> So very specifically and one just principles. The first principle is when I was a buyer, I hated being nickled and dimed buyer vendors, which was, I had to buy 15 different modules in order to achieve an objective. Just give me one line item, make it super easy to buy and don't nickel and dime me. Because I've spent time as a buyer that very much has permeated throughout the company. So there is a single skew from Horizon3. It is an annual subscription based on how big your environment is. And it is inclusive of on-prem internal pen tests, external pen tests, cloud attacks, work from home attacks, our ability to harvest credentials from the dark web and from open source sources. Being able to crack those credentials, compromise. All of that is included as a singles skew. All you get as a CISO is a singles skew, annual subscription, and you can run as many pen tests as you want. Some customers still stick to, maybe one pen test a quarter, but most customers shift when they realize there's no limit, we don't nickel and dime. They can run 10, 20, 30, 40 a month. >> Well, it's not nickel and dime in the sense that, it's more like dollars and hundreds because they know what to expect if it's classic cloud consumption. They kind of know what their environment, can people try it. Let's just say I have a huge environment, I have a cloud, I have an on-premise private cloud. Can I dabble and set parameters around pricing? >> Yes you can. So one is you can dabble and set perimeter around scope, which is like manufacturing does this, do not touch the production line that's on at the moment. We've got a hospital that says every time they run a pen test, any machine that's actually connected to a patient must be excluded. So you can actually set the parameters for what's in scope and what's out of scope up front, most again we're designed to be safe to run against production so you can set the parameters for scope. You can set the parameters for cost if you want. But our recommendation is I'd rather figure out what you can afford and let you test everything in your environment than try to squeeze every penny from you by only making you buy what can afford as a smaller-- >> So the variable ratio, if you will is, how much they spend is the size of their environment and usage. >> Just size of the environment. >> So it could be a big ticket item for a CISO then. >> It could, if you're really large, but for the most part-- >> What's large? >> I mean, if you were Walmart, well, let me back up. What I heard is global 10 companies spend anywhere from 50 to a hundred million dollars a year on security testing. So they're already spending a ton of money, but they're spending it on consultants that show up maybe a couple of times a year. They don't have, humans can't scale to test a million hosts in your environment. And so you're already spending that money, spend a fraction of that and use us and run as much as you want. And that's really what it comes down to. >> John: All right. So what's the response from customers? >> What's really interesting is there are three use cases. The first is that SOC manager that is using us to verify that their security tools are actually working. So their Splunk environment is logging the right data. It's integrating properly with CrowdStrike, it's integrating properly with their active directory services and their password policies. So the SOC manager is using us to verify the effectiveness of their security controls. The second use case is the IT director that is using us to proactively harden their systems. Did they install VMware correctly? Did they install their Cisco gear correctly? Are they patching right? And then the third are for the companies that are lucky to have their own internal pen test and red teams where they use us like a force multiplier. So if you've got 10 people on your red team and you still have a million IPs or hosts in your environment, you still don't have enough people for that coverage. So they'll use us to do recon at scale and attack at scale and let the humans focus on the really juicy hard stuff that humans are successful at. >> Love the product. Again, I'm trying to think about how I engage on the test. Is there pilots? Is there a demo version? >> There's a free trials. So we do 30 day free trials. The output can actually be used to meet your SOC 2 requirements. So in many ways you can just use us to get a free SOC 2 pen test report right now, if you want. Go to the website, log in for a free trial, you can log into your Google ID or your LinkedIn ID, run a pen test against your organization and use that to answer your PCI segmentation test requirements, your SOC 2 requirements, but you will be hooked. You will want to run us more often. And you'll get a Horizon3 tattoo. >> The first hits free as they say in the drug business. >> Yeah. >> I mean, so you're seeing that kind of response then, trial converts. >> It's exactly. In fact, we have a very well defined aha moment, which is you run us to find, you fix, you run us to verify, we have 100% technical win rate when our customers hit a find, fix, verify cycle, then it's about budget and urgency. But 100% technical win rate because of that aha moment, 'cause people realize, holy crap, I don't have to wait six months to verify that my problems have actually been fixed. I can just come in, click, verify, rerun the entire pen test or rerun a very specific part of it on what I just patched my environment. >> Congratulations, great stuff. You're here part of the AWS Startup Showcase. So I have to ask, what's the relationship with AWS, you're on their cloud. What kind of actions going on there? Is there secret sauce on there? What's going on? >> So one is we are AWS customers ourselves, our brains command and control infrastructure. All of our analytics are all running on AWS. It's amazing, when we run a pen test, we are able to use AWS and we'll spin up a virtual private cloud just for that pen test. It's completely ephemeral, it's all Lambda functions and graph analytics and other techniques. When the pen test ends, you can delete, there's a single use Docker container that gets deleted from your environment so you have nothing on-prem to deal with and the entire virtual private cloud tears itself down. So at any given moment, if we're running 50 pen tests or a hundred pen tests, self-service, there's a hundred virtual private clouds being managed in AWS that are spinning up, running and tearing down. It's an absolutely amazing underlying platform for us to make use of. Two is that many customers that have hybrid environments. So they've got a cloud infrastructure, an Office 365 infrastructure and an on-prem infrastructure. We are a single attack platform that can test all of that together. No one else can do it. And so the AWS customers that are especially AWS hybrid customers are the ones that we do really well targeting. >> Got it. And that's awesome. And that's the benefit of cloud? >> Absolutely. And the AWS marketplace. What's absolutely amazing is the competitive advantage being part of the marketplace has for us, because the simple thing is my customers, if they already have dedicated cloud spend, they can use their approved cloud spend to pay for Horizon3 through the marketplace. So you don't have to, if you already have that budget dedicated, you can use that through the marketplace. The other is you've already got the vendor processes in place, you can purchase through your existing AWS account. So what I love about the AWS company is one, the infrastructure we use for our own pen test, two, the marketplace, and then three, the customers that span that hybrid cloud environment. That's right in our strike zone. >> Awesome. Well, congratulations. And thanks for being part of the showcase and I'm sure your product is going to do very, very well. It's very built for what people want. Self-service get in, get the value quickly. >> No agents to install, no consultants to hire. safe to run against production. It's what I wanted. >> Great to see you and congratulations and what a great story. And we're going to keep following you. Thanks for coming on. >> Snehal: Phenomenal. Thank you, John. >> This is the AWS Startup Showcase. I'm John John Furrier, your host. This is season two, episode four on cybersecurity. Thanks for watching. (upbeat music)
SUMMARY :
of the AWS Startup Showcase. I'm glad to see you again. to you doing the journey, and I became the CTO of Splunk. and the companies, they got over the next 18 to 24 months. And I loved your approach of and "Tropic Thunder" and I didn't come from the military world. So the value preposition, And the whole idea is that build a true What's the product that you and the adversary always has a vote Like they don't believe you and sell to your replacement, Can you give an example And that's just the reality is, This is now the threat. the defensive tools and engage with you guys? the whole intent is you We've been in the market for now about So no consulting, no pro serve. who's buying the product. So we're not overly rotated I mean, is that something and the criticals attackers have adapted. and the tactics we apply We actually do the hacking. Like sneakers the movie, and be able to opponent. kind of putting the head in the sand or? and still upon your environment. that to a trust but verify, looking at the hot startups, and being able to rapidly This is the evolution of and I'm good to go. What is the product? and you can run as many and dime in the sense that, So you can actually set the So the variable ratio, if you will is, So it could be a big and run as much as you want. So what's the response from customers? and let the humans focus on about how I engage on the test. So in many ways you can just use us they say in the drug business. I mean, so you're seeing I don't have to wait six months to verify So I have to ask, what's When the pen test ends, you can delete, And that's the benefit of cloud? And the AWS marketplace. And thanks for being part of the showcase no consultants to hire. Great to see you and congratulations This is the AWS Startup Showcase.
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Hannah Duce, Rackspace & Adrianna Bustamante, Rackspace | VMware Explore 2022
foreign greetings from San Francisco thecube is live this is our second day of wall-to-wall coverage of VMware Explorer 2022. Lisa Martin and Dave Nicholson here we're going to be talking with some ladies from Rackspace next please welcome Adriana Bustamante VP of strategic alliances and Hannah Deuce director of strategic alliances from Rackspace it's great to have you on the program thank you so much for having us good afternoon good morning is it lunchtime already almost almost yes and it's great to be back in person we were just talking about the keynote yesterday that we were in and it was standing room only people are ready to be back they're ready to be hearing from VMware it's ecosystem its Partners it's Community yes talk to us Adriana about what Rackspace is doing with Dell and VMware particularly in the healthcare space sure no so for us Partnerships are a big foundation to how we operate as a company and um and I have the privilege of doing it for over over 16 years so we've been looking after the dell and VMware part partnership ourselves personally for the last three years but they've been long-standing partners for for us and and how do we go and drive more meaningful joint Solutions together so Rackspace you know been around since since 98 we've seen such an evolution of coming becoming more of this multi-cloud transformation agile Global partner and we have a lot of customers that fall in lots of different verticals from retail to public sector into Healthcare but we started noticing and what we're trying trying to drive as a company is how do we drive more specialized Solutions and because of the pandemic and because of post-pandemic and everyone really trying to to figure out what the new normal is addressing different clients we saw that need increasing and we wanted to Rally together with our most strategic alliances to do more Hannah talk about obviously the the pandemic created such problems for every industry but but Healthcare being front and center it still is talk about some of the challenges that Healthcare organizations are coming to Rackspace going help yeah common theme that we've heard from some of our large providers Healthcare Providers has been helped me do more with less which we're all trying to do as we navigate The New Normal but in that space we found the opportunity to really leverage some of our expertise long-term expertise and that the talent and the resource pool that we had to really help in a some of the challenges that are being faced at a resource shortage Talent shortage and so Rackspace is able to Leverage What what we've done for many many years and really tailor it to the outcomes that Health Care Providers are needing nowadays that more with less Mantra runs across the gamut but a lot of it's been helped me modernize helped me get to that next phase I can't I can't I don't have the resources to DIY it myself anymore I need to figure out a more robust business continuity program and so helping with business continuity Dr you know third copies of just all all this data that's growing so it's not just covered pandemic driven but it's that's definitely driving the the need and the requirement to modernize so much quicker it's interesting that you mentioned rackspace's history and expertise in doing things and moving that forward and leveraging that pivoting focusing on specific environments to create something net new we've seen a lot of that here if you go back 10 years I don't know if that's the perfect date to go back to but if you go back 10 years ago you think about VMware where would we have expected VMware to be in this era of cloud we may have thought of things very very differently differently Rackspace a Pioneer in creating off-premises hey we will do this for you didn't even really call it Cloud at the time right but it was Cloud yeah and so the ability for entities like Rackspace like VMware we had a NetApp talking to us about stuff they're doing in the cloud 10 years ago if you I would say no they'd be they'll be gone they'll be gone so it's really really cool to see Rackspace making this transition and uh you know being aware of everything that's going on and focusing on the best value proposition moving forward I mean am I am I you know do I sound like somebody who would who would fit into the Rackspace culture right now or do I not get it yes you sound like a rocker we'll make you an honorary record that's what we call a Rackspace employees yes you know what we've noticed too and is budgets are moving those decision makers are moving so again 10 years ago just like you said you would be talking to sometimes a completely different Persona than we do than we do today and we've seen a shift more towards that business value we have a really unique ability to bring business and Technical conversations together I did a lot of work in the past of working with a lot of CMO and and digital transformation companies and so helping bring it and business seeing the same and how healthcare because budgets are living in different places and even across the board with Rackspace people are trying to drive more business outcomes business driven Solutions so the technical becomes the back end and really the ingredients to make all of that all of that happen and that's what we're helping to solve and it's a lot it's very fast paced everyone wants to be agile now and so they're leaning on us more and more to drive more services so if you've seen Rackspace evolve we're driving more of that advisement and those transformation service type discussions where where our original history was DNA was very much always embedded in driving a great experience now they're just wanting more from us more services help us how help us figure out the how Adriana comment on the outcomes that you're helping Healthcare organizations achieve as as we as we it's such a relatable tangible topic Healthcare is Right everybody's everybody's got somebody who's sick or you've been sick or whatnot what are some of those outcomes that we can ex that customers can expect to achieve with Rackspace and VMware oh great great question so very much I can't mentioned earlier it's how do I modernize how do I optimize how do I take the biggest advantage of the budgets and the landscape that I have I want to get to the Cloud we need to help our patients and get access to that data is this ready to go into the cloud is this not ready to go into the cloud you know how do we how do we help make sure we're taking care of our patients we're keeping things secure and accessible you know what else do you think is coming up yeah and one specific one uh sequencing genetic sequencing and so we've had this come up from a few different types of providers whether it's medical devices that they may provide to their end clients and an outcome that they're looking for is how do we get how do we leverage um here's rip here's what we do but now we have so many more people we need to give this access to we need them to be able to have access to the sequencing that all of this is doing all of these different entities are doing and the outcome that they're trying to get to to is more collaboration so so that way we can speed up in the face of a pandemic we can speed up those resolutions we could speed up to you know whether it's a vaccine needed or something that's going to address the next thing that might be coming you know um so that's a specific one I've heard that from a handful of different different um clients that that we work with and so trying to give them a Consolidated not trying to we are able to deliver them a Consolidated place that their application and tooling can run in and then all of these other entities can safely and securely access this data to do what they're going to do in their own spaces and then hopefully it helps the betterment of of of us globally like as humans in the healthcare space we all benefit from this so leveraging the technology to really drive a valuable outcome helps us all so so and by the way I like trying to because it conveys the proper level of humility that we all need to bring to this because it's complicated and anybody who looks you in the eye it pretends like they know exactly how to do it you need to run from those people no it is and and look that's where our partners become so significant we we know we're Best in Class for specific things but we rely on our Partnerships with Dell and VMware to bring their expertise to bring their tried and true technology to help us all together collectively deliver something good technology for good technology for good it is inherently good and it's nice when it's used for goodness it's nice when it's yeah yeah talk about security for a second you know we've seen the threat landscape change dramatically obviously nobody wants to be the next breach ransomware becoming a household term it's now a matter of when we get a head not F where has security gone in terms of conversations with customers going help us ensure that what we're doing is delivering data access to the right folks that need it at the right time in real time in a secure fashion no uh that's another good question in hot and burning so you know I think if we think about past conversations it was that nice Insurance offering that seemed like it came at a high cost if you really need it I've never been breached before um I'll get it when I when I need it but exactly to your point it's the win and not the if so what we're finding and also working with a nice ecosystem of Partners as well from anywhere from Akamai to cloudflare to BT it's how do we help ensure that there is the security as Hannah mentioned that we're delivering the right data access to the right people and permissions you know we're able to help meet multitude of compliance and regulations obviously health care and other regulated space as well we look to make sure that from our side of the house from the infrastructure that we have the right building blocks to help them Reach those compliance needs obviously it's a mutual partnership in maintaining that compliance and that we're able to provide guidance and best practices on to make sure that the data is living in a secure place that the people that need access to it get it when they when they need it and monitor those permissions and back to your complexity comment so more and more complex as we are a global global provider so when you start to talk to our teams in the UK and our our you know clients there specializing um kind of that Sovereign Cloud mentality of hey we need to have um we need to have a cloud that is built for the specific needs that reside within Healthcare by region so it's not just even I mean you know we're we're homegrown out of San Antonio Texas so like we know the U.S and have spent time here but we've been Global for many years so we just get down into the into the nitty-gritty to customize what's needed within each region well Hannah is that part of the Rackspace value proposition at large moving forward because frankly look if I if I want if I want something generic I can I can swipe credit card and and fire up some Services sure um moving forward this is something that is going to more characterize the Rackspace experience and I and I understand that the hesitancy to say hey it's complicated it's like I don't want to hear that I want to hear that it's easy it's like well okay we'll make it easy for you yes but it's still complicated is that okay that's the honest that's that's the honest yeah that's why you need help right that's why we need to talk about that because people people have a legitimate question why Rackspace yep and we don't I don't want to put you on the spot but no yeah but why why Rackspace you've talked a little bit about it already but kind of encapsulate it oh gosh so good good question why Rackspace it's because you can stand up [Laughter] well you can you do it there's many different options out there um and if I had a PowerPoint slide I'd show you this like lovely web of options of directions that you could go and what is Rackspace value it's that we come in and simplify it because we've had experience with this this same use case whatever somebody is bringing forward to us is typically something we've dealt with at numerous times and so we're repeating and speeding up the ability to simplify the complex and to deliver something more simplified well it may be complex within us and we're like working to get it done the outcome that we're delivering is is faster it's less expensive than dedicating all the resources yourself to do it and go invest in all of that that we've already built up and then we're able to deliver it in a more simplified manner it's like the duck analogy the feet below the water yes exactly and a lot of expertise as well yes a lot talk a little bit about the solution that that Dell VMware Rackspace are delivering to customers sure so when we think about um Healthcare clouds or Cloud specific to the healthcare industry you know there's some major players within that space that you think epic we'll just use them as an example this can play out with others but we are building out a custom or we have a custom clouds able to host epic and then provide services up through the Epic help application through partnership so that is broadening the the market for us in the sense that we can tailor what the what that end and with that healthcare provider needs uh do they do they have the expertise to manage the application okay you do that and then we will build out a custom fit Cloud for that application oh and you need all the adjacent things that come with it too so then we have reference architecture you know built out already to to tailor to whatever all those other 40 80 90 hundreds of applications that need to come with that and then and then you start to think about Imaging platforms so we have Imaging platforms available for those specific needs whether it's MRIs and things like that and then the long-term retention that's needed with that so all of these pieces that build out a healthcare ecosystem and those needs we've built those we've built those out and provide those two to our clients yesterday VMware was talking about Cloud chaos yes and and it's true you talk about the complexity and Dave talks about it too like acknowledging yes this is a very complex thing to do yeah there's just so many moving parts so many Dynamics so many people involved or lack thereof people they they then talked about kind of this this the goal of getting customers from cloud chaos to Cloud smart how does that message resonate with Rackspace and how are you helping customers get from simplifying the chaos to eventually get to that cloud smart goal so a lot of it I I believe is with the power of our alliances and I was talking about this earlier we really believe in creating those powerful ecosystems and Jay McBain former for Forester analyst talks about you know the people are going to come ahead really are serve as that orchestration layer of bringing everybody together so if you look at all of that cloud chaos and all of the different logos and the webs and which decisions to make you know the ones that can help simplify that bring it all together like we're going to need a little bit of this like baking a cake in some ways we're going to need a little bit of sugar we'll need this technology this technology and whoever is able to put it together in a clean and seamless way and as Hannah said you know we have specific use cases in different verticals Healthcare specifically and talking from the Imaging and the Epic helping them get hospitals and different you know smaller clinics get to the edge so we have all of the building blocks to get them what they need and we can't do that without Partners but we help simplify those outcomes for those customers yep so there's where they're Cloud smart so then they're like I want I want to be agile I want to work on my cost I want to be able to leverage a multi-cloud fashion because some things may may inherently need to be on Azure some things we inherently need to be on VMware how do we make them feel like they still have that modernized platform and Technology but still give the secure and access that they need right yeah we like to think of it as are you multi-cloud by accident or multi-cloud by Design and help you get to that multi-cloud by Design and leveraging the right yeah the right tools the right places and Dell was talking about that just that at Dell Technologies world just a couple months ago that most most organizations are multi-cloud by default not designed are you seeing any customers that are are able or how are you able to help customers go from that we're here by default for whatever reason acquisition growth.oit line of business and go from that default to a more strategic multi-cloud approach yes it takes planning and commitment you know you really need the business leaders and the technical leaders bought in and saying this is what I'm gonna do because it is a journey because exactly right M A is like inherited four different tools you have databases that kind of look similar but they're a little bit different but they serve four different things so at Rackspace we're able to help assess and we sit down with their teams we have very amazing rock star expertise that will come in and sit with the customers and say what are we trying to drive for it let's get a good assessment of the landscape and let's figure out what are you trying to get towards in your journey and looking at what's the best fit for that application from where it is now to where it is where it wants to be because we saw a lot of customers move to the cloud very quickly you know they went Cloud native very fast some of it made sense retailers who had the spikiness that completely made sense we had some customers though that we've seen move certain workloads they've been in the public Cloud now for a couple years but it was a static website it doesn't make as much sense anymore for certain things so we're able to help navigate all of those choices for them so it's interesting you just you just said something sort of offhand about having experts having them come in so if I am a customer and I have some outcome I want to achieve yes the people that I'm going to be talking to from Rackspace or from Rackspace and the people from Rackspace who are going to be working with the actual people who are deploying infrastructure are also Rackspace people so the interesting contrast there between other circumstances oftentimes is you may have a Global Systems integrator with smart people representing what a cloud provider is doing the perception if they try to make people perceive that okay everybody is working in lockstep but often there are disconnects between what the real capabilities are and what's being advertised so is that I mean I I know it's like a leading question it's like softball get your bats out but I mean isn't that an advantage you've got a single you know the saying used to be uh one throat to show now it's one back to pack because it's kind of Contour friendly yeah yeah but talk about that is that a real Advantage it does it really helps us because again this is our our this is our expertise this is where we where we live we're really close to the infrastructure we're great at the advisement on it we can help with those ongoing and day two management and Opera in operations and what it feels like to grow and scale so we lay this out cleanly and and clearly as possible if this is where we're really good we can we can help you in these areas but we do work with system integrators as well and part of our partner Community because they're working on sometimes the bigger overall Transformations and then we're staying look we understand this multi-cloud but it helps us because in the end we're doing that end to end for for them customer knows this is Rackspace and on hand and we we really strive to be very transparent in what it is that we want to drive and outcomes so sometimes at the time where it's like we're gonna talk about a certain new technology Dell might bring some of their Architects to the table we will say here is Dell with us we're doing that actively in the healthcare space today and it's all coming together but you know at the end of the day this is what Rackspace is going to drive and deliver from an end to end and we tap those people when needed so you don't have to worry about picking up the phone to call Dell or VMware so if I had worded the hard-hitting journalist question the right way it would have elicited the same responses that yeah yeah it drives accountability at the end of the day because what we advised on what we said now we got to go deliver yeah and it's it's all the same the same organization driving accountability so from a customer perspective they're engaging Rackspace who will then bring in dell and VMware as needed as we find the solution exactly we have all of the certification I mean the team the team is great on getting all of the certs because we're getting to handling all of the level one level two level three business they know who to call they have their dedicated account teams they have engagement managers that help them Drive what those bigger conversations are and they don't have to worry about the experts because we either have it on hand or we'll pull them in as needed if it's the bat phone we need to call awesome ladies thank you so much for joining Dave and me today talking about what Rackspace is up to in the partner ecosystem space and specifically what you're doing to help Healthcare organizations transform and modernize we appreciate your insights and your thoughts yeah thank you for having us thank you pleasure for our guests and Dave Nicholson I'm Lisa Martin you're watching thecube live from VMware Explorer 2022 we'll be back after a short break foreign [Music]
SUMMARY :
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Breaking Analysis: Amping it up with Frank Slootman
>> From theCUBE studios in Palo Alto in Boston, bringing you data-driven insights from the cube and ETR, this is Breaking Analysis with Dave Vellante. >> Organizations have considerable room to improve their performance without making expensive changes to their talent, their structure, or their fundamental business model. You don't need a slew of consultants to tell you what to do. You already know. What you need is to immediately ratchet up expectations, energy, urgency, and intensity. You have to fight mediocrity every step of the way. Amp it up and the results will follow. This is the fundamental premise of a hard-hitting new book written by Frank Slootman, CEO of Snowflake, and published earlier this year. It's called "Amp It Up, Leading for Hypergrowth "by Raising Expectations, Increasing Urgency, "and Elevating Intensity." Hello and welcome to this week's Wikibon CUBE Insights, powered by ETR. At Snowflake Summit last month, I was asked to interview Frank on stage about his new book. I've read it several times. And if you haven't read it, you should. Even if you have read it, in this Breaking Analysis, we'll dig deeper into the book and share some clarifying insights and nuances directly from Slootman himself from my one-on-one conversation with him. My first question to Slootman was why do you write this book? Okay, it's kind of a common throwaway question. And how the heck did you find time to do it? It's fairly well-known that a few years ago, Slootman put up a post on LinkedIn with the title Amp It Up. It generated so much buzz and so many requests for Frank's time that he decided that the best way to efficiently scale and share his thoughts on how to create high-performing companies and organizations was to publish a book. Now, he wrote the book during the pandemic. And I joked that they must not have Netflix in Montana where he resides. In a pretty funny moment, he said that writing the book was easier than promoting it. Take a listen. >> Denise, our CMO, you know, she just made sure that this process wasn't going to. It was more work for me to promote this book with all these damn podcasts and other crap, than actually writing the book, you know. And after a while, I was like I'm not doing another podcast. >> Now, the book gives a lot of interesting background information on Slootman's career and what he learned at various companies that he led and participated in. Now, I'm not going to go into most of that today, which is why you should read the book yourself. But Slootman, he's become somewhat of a business hero to many people, myself included. Leaders like Frank, Scott McNealy, Jayshree Ullal, and my old boss, Pat McGovern at IDG, have inspired me over the years. And each has applied his or her own approach to building cultures and companies. Now, when Slootman first took over the reins at Snowflake, I published a Breaking Analysis talking about Snowflake and what we could expect from the company now that Slootman and CFO Mike Scarpelli were back together. In that post, buried toward the end, I referenced the playbook that Frank used at Data Domain and ServiceNow, two companies that I followed quite closely as an analyst, and how it would be applied at Snowflake, that playbook if you will. Frank reached out to me afterwards and said something to the effect of, "I don't use playbooks. "I am a situational leader. "Playbooks, you know, they work in football games. "But in the military, they teach you "situational leadership." Pretty interesting learning moment for me. So I asked Frank on the stage about this. Here's what he said. >> The older you get, the more experience that you have, the more you become a prisoner of your own background because you sort of think in terms of what you know as opposed to, you know, getting outside of what you know and trying to sort of look at things like a five-year-old that has never seen this before. And then how would you, you know, deal with it? And I really try to force myself into I've never seen this before and how do I think about it? Because at least they're very different, you know, interpretations. And be open-minded, just really avoid that rinse and repeat mentality. And you know, I've brought people in from who have worked with me before. Some of them come with me from company to company. And they were falling prey to, you know, rinse and repeat. I would just literally go like that's not what we want. >> So think about that for a moment. I mean, imagine coming in to lead a new company and forcing yourself and your people to forget what they know that works and has worked in the past, put that aside and assess the current situation with an open mind, essentially start over. Now, that doesn't mean you don't apply what has worked in the past. Slootman talked to me about bringing back Scarpelli and the synergistic relationship that they have and how they build cultures and the no BS and hard truth mentality they bring to companies. But he bristles when people ask him, "What type of CEO are you?" He says, "Do we have to put a label on it? "It really depends on the situation." Now, one of the other really hard-hitting parts of the book was the way Frank deals with who to keep and who to let go. He uses the Volkswagen tagline of drivers wanted. He says in his book, in companies there are passengers and there are drivers, and we want drivers. He said, "You have to figure out really quickly "who the drivers are and basically throw the wrong people "off the bus, keep the right people, bring in new people "that fit the culture and put them "in the right seats on the bus." Now, these are not easy decisions to make. But as it pertains to getting rid of people, I'm reminded of the movie "Moneyball." Art Howe, the manager of the Oakland As, he refused to play Scott Hatteberg at first base. So the GM, Billy Bean played by Brad Pitt says to Peter Brand who was played by Jonah Hill, "You have to fire Carlos Pena." Don't learn how to fire people. Billy Bean says, "Just keep it quick. "Tell him he's been traded and that's it." So I asked Frank, "Okay, I get it. "Like the movie, when you have the wrong person "on the bus, you just have to make the decision, "be straightforward, and do it." But I asked him, "What if you're on the fence? "What if you're not completely sure if this person "is a driver or a passenger, if he or she "should be on the bus or not on the bus? "How do you handle that?" Listen to what he said. >> I have a very simple way to break ties. And when there's doubt, there's no doubt, okay? >> When there's doubt, there's no doubt. Slootman's philosophy is you have to be emphatic and have high conviction. You know, back to the baseball analogy, if you're thinking about taking the pitcher out of the game, take 'em out. Confrontation is the single hardest thing in business according to Slootman but you have to be intellectually honest and do what's best for the organization, period. Okay, so wow, that may sound harsh but that's how Slootman approaches it, very Belichickian if you will. But how can you amp it up on a daily basis? What's the approach that Slootman takes? We got into this conversation with a discussion about MBOs, management by objective. Slootman in his book says he's killed MBOs at every company he's led. And I asked him to explain why. His rationale was that individual MBOs invariably end up in a discussion about relief of the MBO if the person is not hitting his or her targets. And that detracts from the organizational alignment. He said at Snowflake everyone gets paid the same way, from the execs on down. It's a key way he creates focus and energy in an organization, by creating alignment, urgency, and putting more resources into the most important things. This is especially hard, Slootman says, as the organization gets bigger. But if you do approach it this way, everything gets easier. The cadence changes, the tempo accelerates, and it works. Now, and to emphasize that point, he said the following. Play the clip. >> Every meeting that you have, every email, every encounter in the hallway, whatever it is, is an opportunity to amp things up. That's why I use that title. But do you take that opportunity? >> And according to Slootman, if you don't take that opportunity, if you're not in the moment, amping it up, then you're thinking about your golf game or the tennis match that's going on this weekend or being out on your boat. And to the point, this approach is not for everyone. You're either built for it or you're not. But if you can bring people into the organization that can handle this type of dynamic, it creates energy. It becomes fun. Everything moves faster. The conversations are exciting. They're inspiring. And it becomes addictive. Now let's talk about priorities. I said to Frank that for me anyway, his book was an uncomfortable read. And he was somewhat surprised by that. "Really," he said. I said, "Yeah. "I mean, it was an easy read but uncomfortable "because over my career, I've managed thousands of people, "not tens of thousands but thousands, "enough to have to take this stuff very seriously." And I found myself throughout the book, oh, you know, on the one hand saying to myself, "Oh, I got that right, good job, Dave." And then other times, I was thinking to myself, "Oh wow, I probably need to rethink that. "I need to amp it up on that front." And the point is to Frank's leadership philosophy, there's no one correct way to approach all situations. You have to figure it out for yourself. But the one thing in the book that I found the hardest was Slootman challenged the reader. If you had to drop everything and focus on one thing, just one thing, for the rest of the year, what would that one thing be? Think about that for a moment. Were you able to come up with that one thing? What would happen to all the other things on your priority list? Are they all necessary? If so, how would you delegate those? Do you have someone in your organization who can take those off your plate? What would happen if you only focused on that one thing? These are hard questions. But Slootman really forces you to think about them and do that mental exercise. Look at Frank's body language in this screenshot. Imagine going into a management meeting with Frank and being prepared to share all the things you're working on that you're so proud of and all the priorities you have for the coming year. Listen to Frank in this clip and tell me it doesn't really make you think. >> I've been in, you know, on other boards and stuff. And I got a PowerPoint back from the CEO and there's like 15 things. They're our priorities for the year. I'm like you got 15, you got none, right? It's like you just can't decide, you know, what's important. So I'll tell you everything because I just can't figure out. And the thing is it's very hard to just say one thing. But it's really the mental exercise that matters. >> Going through that mental exercise is really important according to Slootman. Let's have a conversation about what really matters at this point in time. Why does it need to happen? And does it take priority over other things? Slootman says you have to pull apart the hairball and drive extraordinary clarity. You could be wrong, he says. And he admits he's been wrong on many things before. He, like everyone, is fearful of being wrong. But if you don't have the conversation according to Slootman, you're already defeated. And one of the most important things Slootman emphasizes in the book is execution. He said that's one of the reasons he wrote "Amp It Up." In our discussion, he referenced Pat Gelsinger, his former boss, who bought Data Domain when he was working for Joe Tucci at EMC. Listen to Frank describe the interaction with Gelsinger. >> Well, one of my prior bosses, you know, Pat Gelsinger, when they acquired Data Domain through EMC, Pat was CEO of Intel. And he quoted Andy Grove as saying, 'cause he was Intel for a long time when he was younger man. And he said no strategy is better than its execution, which if I find one of the most brilliant things. >> Now, before you go changing your strategy, says Slootman, you have to eliminate execution as a potential point of failure. All too often, he says, Silicon Valley wants to change strategy without really understanding whether the execution is right. All too often companies don't consider that maybe the product isn't that great. They will frequently, for example, make a change to sales leadership without questioning whether or not there's a product fit. According to Slootman, you have to drive hardcore intellectual honesty. And as uncomfortable as that may be, it's incredibly important and powerful. Okay, one of the other contrarian points in the book was whether or not to have a customer success department. Slootman says this became really fashionable in Silicon Valley with the SaaS craze. Everyone was following and pattern matching the lead of salesforce.com. He says he's eliminated the customer service department at every company he's led which had a customer success department. Listen to Frank Slootman in his own words talk about the customer success department. >> I view the whole company as a customer success function. Okay, I'm customer success, you know. I said it in my presentation yesterday. We're a customer-first organization. I don't need a department. >> Now, he went on to say that sales owns the commercial relationship with the customer. Engineering owns the technical relationship. And oh, by the way, he always puts support inside of the engineering department because engineering has to back up support. And rather than having a separate department for customer success, he focuses on making sure that the existing departments are functioning properly. Slootman also has always been big on net promoter score, NPS. And Snowflake's is very high at 72. And according to Slootman, it's not just the product. It's the people that drive that type of loyalty. Now, Slootman stresses amping up the big things and even the little things too. He told a story about someone who came into his office to ask his opinion about a tee shirt. And he turned it around on her and said, "Well, what do you think?" And she said, "Well, it's okay." So Frank made the point by flipping the situation. Why are you coming to me with something that's just okay? If we're going to do something, let's do it. Let's do it all out. Let's do it right and get excited about it, not just check the box and get something off your desk. Amp it up, all aspects of our business. Listen to Slootman talk about Steve Jobs and the relevance of demanding excellence and shunning mediocrity. >> He was incredibly intolerant of anything that he didn't think of as great. You know, he was immediately done with it and with the person. You know, I'm not that aggressive, you know, in that way. I'm a little bit nicer, you know, about it. But I still, you know, I don't want to give into expediency and mediocrity. I just don't, I'm just going to fight it, you know, every step of the way. >> Now, that story was about a little thing like some swag. But Slootman talked about some big things too. And one of the major ways Snowflake was making big, sweeping changes to amp up its business was reorganizing its go-to-market around industries like financial services, media, and healthcare. Here's some ETR data that shows Snowflake's net score or spending momentum for key industry segments over time. The red dotted line at 40% is an indicator of highly elevated spending momentum. And you can see for the key areas shown, Snowflake is well above that level. And we cut this data where responses were greater, the response numbers were greater than 15. So not huge ends but large enough to have meaning. Most were in the 20s. Now, it's relatively uncommon to see a company that's having the success of Snowflake make this kind of non-trivial change in the middle of steep S-curve growth. Why did they make this move? Well, I think it's because Snowflake realizes that its data cloud is going to increasingly have industry diversity and unique value by industry, that ecosystems and data marketplaces are forming around industries. So the more industry affinity Snowflake can create, the stronger its moat will be. It also aligns with how the largest and most prominent global system integrators, global SIs, go to market. This is important because as companies are transforming, they are radically changing their data architecture, how they think about data, how they approach data as a competitive advantage, and they're looking at data as specifically a monetization opportunity. So having industry expertise and knowledge and aligning with those customer objectives is going to serve Snowflake and its ecosystems well in my view. Slootman even said he joined the board of Instacart not because he needed another board seat but because he wanted to get out of his comfort zone and expose himself to other industries as a way to learn. So look, we're just barely scratching the surface of Slootman's book and I've pulled some highlights from our conversation. There's so much more that I can share just even from our conversation. And I will as the opportunity arises. But for now, I'll just give you the kind of bumper sticker of "Amp It Up." Raise your standards by taking every opportunity, every interaction, to increase your intensity. Get your people aligned and moving in the same direction. If it's the wrong direction, figure it out and course correct quickly. Prioritize and sharpen your focus on things that will really make a difference. If you do these things and increase the urgency in your organization, you'll naturally pick up the pace and accelerate your company. Do these things and you'll be able to transform, better identify adjacent opportunities and go attack them, and create a lasting and meaningful experience for your employees, customers, and partners. Okay, that's it for today. Thanks for watching. And thank you to Alex Myerson who's on production and he manages the podcast for Breaking Analysis. Kristin Martin and Cheryl Knight help get the word out on social and in our newsletters. And Rob Hove is our EIC over at Silicon Angle who does some wonderful and tremendous editing. Thank you all. Remember, all these episodes are available as podcasts. Wherever you listen, just search Breaking Analysis podcast. I publish each week on wikibon.com and siliconangle.com. And you can email me at david.vellante@siliconangle.com or DM me @dvellante or comment on my LinkedIn posts. And please do check out etr.ai for the best survey data in enterprise tech. This is Dave Vellante for theCUBE Insights, powered by ETR. Thanks for watching. Be well. And we'll see you next time on Breaking Analysis. (upbeat music)
SUMMARY :
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David Noy & Rob Emsley | CUBEconversation
(upbeat music) >> Welcome to this CUBE Conversation. My name is Dave Vellante and we're going to talk about data protection in the age of ransomware. It's a top of mind topic. And with me are two great guests and CUBE alumnus, David Noy, Vice Presidents of Product Management at Dell Technologies and Rob Emsley, Director of Data Protection Product Marketing at Dell. Guys, welcome back to the CUBE, it's good to see you both. >> Oh, thanks so much, I appreciate it. Thanks for having us. >> Yeah, thanks a lot Dave. >> Hey David, let me start with you. Maybe we could look at the macro, the big picture at Dell for cyber security. What are you seeing out there? >> You know, I'm seeing an enormous amount of interest in cybersecurity obviously driven by a string of recent events and the presidential executive order around cybersecurity. Look, we're in unprecedented times where, you know, disaster readiness is not just about being prepared for a wildfire or a sprinkler going off in your data center. It's around a new class of malicious attacks that people just have to be ready for. And it's not even a question of if it's going to happen, it's a question of when it's going to happen. We know it's going to happen, you're going to get hit by them. And so we go beyond just thinking about, hey, how do you build in technical capabilities into the product to make it difficult for attackers? We actually want to get predictive. We want to use advanced technologies and capabilities like artificial intelligence and machine learning to go out and scan users environments and look at their data which is really the lifeblood of a business and say, hey, we can see that there is potentially an attack looming. We can start to look for dormant attack vectors. And as soon as something bad is happening because we know something bad is going to happen, we can help you quickly recover the restore or figure out which restore point to recover from so you can get your business back and operational as soon as possible. >> Great, thank you for that, David. Hey Rob, good to see you. You know, we've seen a lot of changes recently kind of as David was referencing, it used to be okay, cybersecurity, that's the domain of the SecOps team and, you know, the rest of the company said, okay, it's their problem. You know, data protection or backup, that was the backup admin. Those two worlds are kind of colliding together. We use terms like cyber resiliency now. It's a sort of super set of, if you will, of the traditional cybersecurity. So how can organizations get ahead of these cyber threats when you engage with customers? Do you have any sort of specific angles or tooling that you use to help? >> Yeah, Dave, there's a couple of things to unpack there. You know, I think one of the things that you call out is cyber resiliency. You know, I think there's a balancing act that customers are all working through between cybersecurity and cyber resiliency. On the left-hand side of the balancing act, it's, you know, how can I keep bad things out of my network? And the reality is that it's very difficult, you know, to do that. You know, there's many applications that customers have deployed to protect the perimeter. But as you know, many cyber threats, you know, are manifested from inside of the perimeter. So what we're seeing is customers starting to invest more in making themselves cyber resilient organizations, you know, and as David mentioned, it's not the if, it's the when. The question is, how do you respond to when a cyber attack hits you? So one of the things that we introduced pointing back six months ago is a globally available cyber resiliency assessment. And we worked in collaboration with the Enterprise Strategy Group and we put out a free online assessment tool to allow customers to really answer questions around, you know, a big part of the NIST framework, around detection, protection and recovery. And we give customers the opportunity to get themselves evaluated on, are they prepared? Are they vulnerable? Or are they just, you know, black and white exposed? You know, what we found over the last six months is that over 70% of the people that have taken this cyber resiliency assessment fall into that category of they're vulnerable or they're exposed. >> Right, thank you for that. Yeah, the guys at ESG do a good job in that they have deep expertise in that space. And David, Rob just talked about sort of the threats from inside the perimeter and, you know, any person, you don't even need a high school diploma to be a ransomwarist, you can go on the dark web. You can acquire ransomware as a service. If you have access to a server and are willing to put a stick in there and do some bad things or give credentials out, hopefully you'll end up in handcuffs. You know, but more often than not, people are getting away with really, you know, insidious crime. So how is Dell, David helping customers respond to the threat of ransomware? >> So, you know, as I mentioned earlier, the product approach is pretty sophisticated. You know, you're right, somebody can come and just put a USB stick into a machine or if they have administrative access, they can figure out a code that they've either been given because, you know, the trust has been placed in the wrong place or they've somehow socially engineered out of someone. Look, it's not enough to just say, I'm going to go lock down my system. Someone who's gained access can potentially gain access to other systems by hopping through them. We take a more of a vault based approach which means that when you create a cyber vault, it's essentially locked down from the rest of your environment. Your cyber criminal is not able to get to that solution because it's been air gapped. It's kept somewhere else completely separate from other network but it also has keys and to the keys to the kingdom or that it opens up only at a certain time of day so it's not vulnerable to coming in at any time. It goes and requests data, it pulls the data and then it keeps that immutable copy in the vault itself. So the vault is essentially like a gated off, modded off environment that an attacker cannot get into. If you find that there was an attack or if an attack has occurred in which an attack will occur sooner or later, you then can basically prevent that attacker from getting access into that vaulted environment before that next opening event occurs. We also have to go back and look at time because sometimes these attackers don't instantiate all at once, I'm going to basically go and encrypt all your data. They take a more of a graduated approach. And so you have to go and look at patterns, access patterns of how data has actually changed and not just look at the metadata, say, okay, well, it looks like the data changed at a certain time. You have to look at the data contents. You have to look at the, if there's a file type. Often times, you can actually analyze that as well and say, hey, this given file whether it's a PowerPoint file or an Excel file or one of the a hundred or a thousand different file types should look like this, it doesn't look like that inside. What are many of the solutions that look for these attackers do is they're just looking at metadata access and then potentially just entropies or how fast things are changing. Well, it's changing faster than it normally would. That's not enough. And the attackers are just going to get smarter about how they go and change things. They're going to change it so that they don't change file suffixes or they don't change them with a very high entropy rate. And without using some kind of a system that's actually constantly tuning itself to say, hey, this is how these attack vectors are evolving over time, you're going to miss out on these opportunities to go and protect yourself. So we have also a constantly evolving and learning capability to go in and say, okay, as we see how these attack vectors are evolving to adapt to the way that we defend against them, we're going to also (audio glitches) other practices to make sure that we account for the new models. So it's a very adaptable kind of, it really is artificial intelligence form of protecting yourself. >> Can I ask you a question, David, just a follow-up on the immutable copy? Where does that live? Is it kind of live on prem? Is it in the cloud, either? >> Both, so we have the ability to put that on prem. We have the ability to put that in a second data center. We have the ability to keep that actually in a colo site so basically, completely out of your data center. And we've got the ability to keep that in the cloud as well. >> The reason I ask is because I just, you know, putting my paranoid SecOps hat on and I'm no expert here but I've talked to organizations that say, oh yeah, it's in the cloud, it's a service. Say, okay, but it's immutable? Yeah, it's write once, read many. You can't erase it. I go, okay, can I turn it off? Well, no, not really. Well, what if I stopped paying for the service? Well, we'd send a notice out. I said, okay, wait a minute. So am I just being too paranoid here? How do you handle that objection? >> Of turning it off? >> Yeah, can I turn it off or can you make it so that nobody can turn it off? >> Oh yeah, that's a good question. So actually what we're building into the product roadmap is the ability to that product actually self inspect and to look at. Whether or not even the underlying, so for example, if the service is running in a virtual machine. Well, the attacker could say, let me just go attack the virtual machine and it infect it and basically turn itself off even in an on-prem, nevermind in the cloud. And so we're looking at building or we're building into the roadmap, a lot more self inspection capabilities to make sure that somebody isn't going to just shut down the service. And so that kind of self resiliency is critical even to a vaulted solution which is air gapped, right? To your point. You don't want someone going, well, I can just get around your solution. I'm just going to go shut it down. That's something that we're getting at. >> So this talks, I think for the audience, this talks it's like an ongoing game of escalation and you want to have a partner who has the resources to keep up with the bad guys cause it's just the constantly, you know, upping the ante, Rob, you guys do a survey every year, the Global Data Protection Index. Tell us about that. What are the latest results? You survey a lot of people. I'm interested in, you know, the context of things like remote work and hybrid work, it's escalated the threat. What are you seeing there? >> Yeah, so as you mentioned, the Global Data Protection Index, we survey over a thousand IT executives, you know, around the globe. And in the most recent study, we absolutely started to ask questions specifically around, you know, customer's concerns with regards to cybersecurity. And we found that over 60% of the customer surveyed, you know, really are concerned that they don't feel that they are adequately prepared to respond to cyber threats that they see, unfortunately on a day-to-day basis. You know, certainly, you know, as you mentioned, the work from anywhere, learn from anywhere reality that many customers are dealing with, you know, one of the concerns that they have is the increased attack surface that they now have to deal with. I mean, the perimeter of the network is now, you know, much broader than it ever has been in the past. You know, so I think all of this leads, Dave, to cybersecurity discussions and cyber resiliency discussions being top of mind for really any CIO, their CSO in any industry. You know, in the days of old, you know, we used to focus at the financial services industry, you know, as, you know, a bunch of customers that we, you know, could have very relevant conversations with but now, you know, that is now cross industry-wide. There isn't a vertical that isn't concerned about the threats of cyber security and cyber attacks. So, you know, when we think about our business especially around data vaulting with our PowerProtect portfolio but also with our PowerScale portfolio, with our unstructured data storage solutions. You know, when we're really having constant conversations of brand, how do you make your environment more cyber resilient? And, you know, we've been seeing, you know, rapid growth in both of those solution areas, both implementing extensions of customers, backup and recovery solutions, you know, but also, you know, in the environments where, you know, we're deploying, you know, large scale unstructured storage infrastructure, you know, the ability to have real-time monitoring of those environments and also to extend that to delivering a vaulted solution for your unstructured storage are all things that are leading us to, you know, work with customers to actually help them become more cyber resilient. >> Great, thanks. The last question and maybe for both of you. Maybe Rob you start and David you can chime in. I'm interested in what's exciting you guys, what's new in the portfolio, are there new features that you're delivering that map to the current market conditions? I mean, your unique value proposition and your capabilities have shifted. You have to respond to the market changes over the left last 18 to 24 months whether it's cyber, ransomware, the digital transformation, what's new in the portfolio and what's exciting you guys. >> So Dave, yes, so quite recently we, you know, as well as, you know, running an event specifically to talk about protection and the age of ransomware and to discuss many of the things that we've covered on this call. You know, data protection is still a foundational technology to help customers become, you know, more secure and, you know, reduce their risk profiles. So innovation that we delivered very recently, you know, it's really in three specific areas, you know, VMware Data Protection, NAS Data Protection and then, you know, also, you know, we introduced a tech preview of a direction that we're taking to expand the scalability and manageability of our PowerProtect appliances. So transparent snapshots delivers capabilities to help customers better protect their VMware environment without the concern of disrupting their production applications when they're doing backup and recovery of virtual machines. Dynamic NAS protection moves away from the age old mechanism of NDMP and provides a much more performance and scalable solution for protecting all of that unstructured data running on NAS infrastructure. And then last but not least to say the tech preview of Smart Scale which is our new solution and architecture to allow customers to pull together multiple power of attack appliances within their data sensors and give them a much easier way of managing the PowerProtect appliances that they have and scaling them environment by implementing a federated namespace to align on them to get support in that environment. >> Nice, some great innovations there. All right, David bring us home. What's exciting you? You shared a little bit with the roadmap of... >> Yeah, look, I think all of this is about operations today. Every enterprise is 24/7. It doesn't matter what vertical you're in, right? Downtime is unacceptable. And whether that means whether it's downtime because you got hit by a malicious attacker, it means downtime because you were caused by disruption of virtual machine instances to Rob's point during the backup process. And we can't interrupt those processes, we can't impact their performance. It means, you know, making sure that your largest unstructured repositories in NAS deployments can be backed up in a time that makes sense so that you can meet your own SLAs. And it means that with a smart scale product there are ability to go and say, okay, as you're expanding your backup target environment, we can do that in a seamless fashion without disrupting your backup operations and your day-to-day operations. All of this is around making sure that we minimize the amount of disruption that our end users experience either because of malicious attacks or because of day-to-day operations and making, you know, making sure that those businesses really can operate 24/7. And that is the crux of a really true enterprise solution for data protection >> Guys, very important topic, really appreciate you coming on the CUBE. Great conversation and keep up the good work of protecting our data. >> Well, Dave, thanks. >> Thanks Dave. >> All right, and thanks everybody for watching this CUBE conversation. This is Dave Vellante and we'll see you next time. (gentle music)
SUMMARY :
it's good to see you both. Thanks for having us. What are you seeing out there? into the product to make and, you know, the rest the things that you call out to be a ransomwarist, you because, you know, the We have the ability to put because I just, you know, is the ability to that you know, upping the ante, You know, in the days of old, you know, over the left last 18 to 24 months and then, you know, also, you know, You shared a little bit and making, you know, making sure really appreciate you coming on the CUBE. we'll see you next time.
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Enable an Insights Driven Business Michele Goetz, Cindy Maike | Cloudera 2021
>> Okay, we continue now with the theme of turning ideas into insights so ultimately you can take action. We heard earlier that public cloud first doesn't mean public cloud only. And a winning strategy comprises data, irrespective of physical location on prem, across multiple clouds at the edge where real-time inference is going to drive a lot of incremental value. Data is going to help the world come back to normal we heard, or at least semi normal as we begin to better understand and forecast demand and supply imbalances and economic forces. AI is becoming embedded into every aspect of our business, our people, our processings, and applications. And now we're going to get into some of the foundational principles that support the data and insights centric processes, which are fundamental to digital transformation initiatives. And it's my pleasure to welcome two great guests, Michelle Goetz, who's a Cube alum and VP and principal analyst at Forrester, and doin' some groundbreaking work in this area. And Cindy Maike who is the vice president of industry solutions and value management at Cloudera. Welcome to both of you. >> Welcome, thank you. >> Thanks Dave. >> All right Michelle, let's get into it. Maybe you could talk about your foundational core principles. You start with data. What are the important aspects of this first principle that are achievable today? >> It's really about democratization. If you can't make your data accessible, it's not usable. Nobody's able to understand what's happening in the business and they don't understand what insights can be gained or what are the signals that are occurring that are going to help them with decisions, create stronger value or create deeper relationships with their customers due to their experiences. So it really begins with how do you make data available and bring it to where the consumer of the data is rather than trying to hunt and peck around within your ecosystem to find what it is that's important. >> Great thank you for that. So, Cindy, I wonder in hearing what Michelle just said, what are your thoughts on this? And when you work with customers at Cloudera, are there any that stand out that perhaps embody the fundamentals that Michelle just shared? >> Yeah, there's quite a few. And especially as we look across all the industries that were actually working with customers in. A few that stand out in top of mind for me is one is IQVIA. And what they're doing with real-world evidence and bringing together data across the entire healthcare and life sciences ecosystems, bringing it together in different shapes and formats, making it accessible by both internally, as well as for the entire extended ecosystem. And then for SIA, who's working to solve some predictive maintenance issues within, they're are a European car manufacturer and how do they make sure that they have efficient and effective processes when it comes to fixing equipment and so forth. And then also there's an Indonesian based telecommunications company, Techsomel, who's bringing together over the last five years, all their data about their customers and how do they enhance a customer experience, how do they make information accessible, especially in these pandemic and post pandemic times. Just getting better insights into what customers need and when do they need it? >> Cindy, platform is another core principle. How should we be thinking about data platforms in this day and age? Where do things like hybrid fit in? What's Cloudera's point of view here? >> Platforms are truly an enabler. And data needs to be accessible in many different fashions, and also what's right for the business. When I want it in a cost and efficient and effective manner. So, data resides everywhere, data is developed and it's brought together. So you need to be able to balance both real time, our batch, historical information. It all depends upon what your analytical workloads are and what types of analytical methods you're going to use to drive those business insights. So putting in placing data, landing it, making it accessible, analyzing it, needs to be done in any accessible platform, whether it be a public cloud doing it on-prem or a hybrid of the two is typically what we're seeing being the most successful. >> Great, thank you. Michelle let's move on a little bit and talk about practices and processes, the next core principles. Maybe you could provide some insight as to how you think about balancing practices and processes while at the same time managing agility. >> Yeah, it's a really great question 'cause it's pretty complex when you have to start to connect your data to your business. The first thing to really gravitate towards is what are you trying to do. And what Cindy was describing with those customer examples is that they're all based off of business goals, off of very specific use cases. That helps kind of set the agenda about what is the data and what are the data domains that are important to really understanding and recognizing what's happening within that business activity and the way that you can affect that either in near time or real time, or later on, as you're doing your strategic planning. What that's balancing against is also being able to not only see how that business is evolving, but also be able to go back and say, "Well, can I also measure the outcomes from those processes and using data and using insight? Can I also get intelligence about the data to know that it's actually satisfying my objectives to influence my customers in my market? Or is there some sort of data drift or detraction in my analytic capabilities that are allowing me to be effective in those environments?" But everything else revolves around that and really thinking succinctly about a strategy that isn't just data aware, what data do I have and how do I use it? But coming in more from that business perspective, to then start to be data driven, recognizing that every activity you do from a business perspective leads to thinking about information that supports that and supports your decisions. And ultimately getting to the point of being insight driven, where you're able to both describe what you want your business to be with your data, using analytics to then execute on that fluidly and in real time. And then ultimately bringing that back with linking to business outcomes and doing that in a continuous cycle where you can test and you can learn, you can improve, you can optimize and you can innovate. Because you can see your business as it's happening. And you have the right signals and intelligence that allow you to make great decisions. >> I like how you said near time or real time, because it is a spectrum. And at one end of the spectrum, autonomous vehicles. You've got to make a decision in real time but near real-time, or real-time, it's in the eyes of the beholder if you will. It might be before you lose the customer or before the market changes. So it's really defined on a case by case basis. I wonder Michelle, if you could talk about in working with a number of organizations I see folks, they sometimes get twisted up in understanding the dependencies that technology generally, and the technologies around data specifically can sometimes have on critical business processes. Can you maybe give some guidance as to where customers should start? Where can we find some of the quick wins and high returns? >> It comes first down to how does your business operate? So you're going yo take a look at the business processes and value stream itself. And if you can understand how people, and customers, partners, and automation are driving that step by step approach to your business activities, to realize those business outcomes, it's way easier to start thinking about what is the information necessary to see that particular step in the process, and then take the next step of saying what information is necessary to make a decision at that current point in the process? Or are you collecting information, asking for information that is going to help satisfy a downstream process step or a downstream decision? So constantly making sure that you are mapping out your business processes and activities, aligning your data process to that helps you now rationalize do you need that real time, near real time, or do you want to start creating greater consistency by bringing all of those signals together in a centralized area to eventually oversee the entire operations and outcomes as they happen? It's the process, and the decision points, and acting on those decision points for the best outcome that really determines are you going to move in more of a real-time streaming capacity, or are you going to push back into more of a batch oriented approach? Because it depends on the amount of information and the aggregate of which provides the best insight from that. >> Got it. Let's, bring Cindy back into the conversation here. Cindy, we often talk about people, process, and technology and the roles they play in creating a data strategy that's logical and sound. Can you speak to the broader ecosystem and the importance of creating both internal and external partners within an organization? >> Yeah. And that's kind of building upon what Michelle was talking about. If you think about datas and I hate to use the phrase almost, but the fuel behind the process and how do you actually become insight-driven. And you look at the capabilities that you're needing to enable from that business process, that insight process. Your extended ecosystem on how do I make that happen? Partners and picking the right partner is important because a partner is one that actually helps you implement what your decisions are. So looking for a partner that has the capability that believes in being insight-driven and making sure that when you're leveraging data within your process that if you need to do it in a real-time fashion, that they can actually meet those needs of the business. And enabling on those process activities. So the ecosystem looking at how you look at your vendors, and fundamentally they need to be that trusted partner. Do they bring those same principles of value, of being insight driven? So they have to have those core values themselves in order to help you as a business person enable those capabilities. >> So Cindy I'm cool with fuel, but it's like super fuel when you talk about data. 'Cause it's not scarce, right? You're never going to run out. (Dave chuckling) So Michelle, let's talk about leadership. Who leads? What does so-called leadership look like in an organization that's insight driven? >> So I think the really interesting thing that is starting to evolve as late is that organizations, enterprises are really recognizing that not just that data is an asset and data has value, but exactly what we're talking about here, data really does drive what your business outcomes are going to be. Data driving into the insight or the raw data itself has the ability to set in motion what's going to happen in your business processes and your customer experiences. And so, as you kind of think about that, you're now starting to see your CEO, your CMO, your CRO coming back and saying, I need better data. I need information that's representative of what's happening in my business. I need to be better adaptive to what's going on with my customers. And ultimately that means I need to be smarter and have clearer forecasting into what's about ready to come. Not just one month, two months, three months, or a year from now, but in a week or tomorrow. And so that is having a trickle down effect to then looking at two other types of roles that are elevating from technical capacity to more business capacity. You have your chief data officer that is shaping the experiences with data and with insight and reconciling what type of information is necessary with it within the context of answering these questions and creating a future fit organization that is adaptive and resilient to things that are happening. And you also have a chief digital officer who is participating because they're providing the experience and shaping the information and the way that you're going to interact and execute on those business activities. And either running that autonomously or as part of an assistance for your employees and for your customers. So really to go from not just data aware to data-driven, but ultimately to be insight driven, you're seeing way more participation and leadership at that C-suite level and just underneath, because that's where the subject matter expertise is coming in to know how to create a data strategy that is tightly connected to your business strategy. >> Great, thank you. Let's wrap, and I've got a question for both of you, maybe Cindy, you could start and then Michelle bring us home. A lot of customers, they want to understand what's achievable. So it's helpful to paint a picture of a maturity model. I'd love to go there, but I'm not going to get there anytime soon, but I want to take some baby steps. So when you're performing an analysis on an insight driven organization, Cindy what do you see as the major characteristics that define the differences between sort of the early beginners sort of fat middle, if you will, and then the more advanced constituents? >> Yeah, I'm going to build upon what Michelle was talking about is data as an asset. And I think also being data aware and trying to actually become insight driven. Companies can also have data, and they can have data as a liability. And so when you're data aware, sometimes data can still be a liability to your organization. If you're not making business decisions on the most recent and relevant data, you're not going to be insight-driven. So you've got to move beyond that data awareness, where you're looking at data just from an operational reporting. But data's fundamentally driving the decisions that you make as a business. You're using data in real time. You're leveraging data to actually help you make and drive those decisions. So when we use the term you're data-driven, you can't just use the term tongue-in-cheek. It actually means that I'm using the recent, the relevant, and the accuracy of data to actually make the decisions for me, because we're all advancing upon, we're talking about artificial intelligence and so forth being able to do that. If you're just data aware, I would not be embracing on leveraging artificial intelligence. Because that means I probably haven't embedded data into my processes. Yes, data could very well still be a liability in your organization, so how do you actually make it an asset? >> Yeah I think data aware it's like cable ready. (Dave chuckling) So Michelle, maybe you could add to what Cindy just said and maybe add as well any advice that you have around creating and defining a data strategy. >> So every data strategy has a component of being data aware. This is like building the data museum. How do you capture everything that's available to you? How do you maintain that memory of your business? Bringing in data from your applications, your partners, third parties, wherever that information is available, you want to ensure that you're capturing it and you're managing and you're maintaining it. And this is really where you're starting to think about the fact that it is an asset, it has value. But you may not necessarily know what that value is yet. If you move into a category of data driven, what starts to shift and change there is you're starting to classify label, organize the information in context of how you're making decisions and how you do business. It could start from being more proficient from an analytic purpose. You also might start to introduce some early stages of data science in there. So you can do some predictions and some data mining to start to weed out some of those signals. And you might have some simple types of algorithms that you're deploying to do a next next best action, for example. And that's what data-driven is really about. You're starting to get value out of it. The data itself is starting to make sense in context of your business, but what you haven't done quite yet, which is what insight driven businesses are, is really starting to take away the gap between when you see it, know it, and then get the most value and really exploit what that is at the time when it's right, so in the moment. We talk about this in terms of perishable insights, data and insights are ephemeral. And we want to ensure that the way that we're managing that and delivering on that data and insights is in time with our decisions and the highest value outcome we're going to have, that that insight can provide us. So are we just introducing it as data-driven organizations where we could see spreadsheets and PowerPoint presentations and lots of mapping to help make longer strategic decisions, or are those insights coming up and being activated in an automated fashion within our business processes that are either assisting those human decisions at the point when they're needed, or an automated decisions for the types of digital experiences and capabilities that we're driving in our organization. So it's going from, I'm a data hoarder if I'm data aware to I'm interested in what's happening as a data-driven organization and understanding my data. And then lastly being insight driven is really where light between business, data and insight, there is none, it's all coming together for the best outcomes. >> Right, it's like people are acting on perfect or near perfect information. Or machines are doing so with a high degree of confidence. Great advice and insights, and thank you both for sharing your thoughts with our audience today, it was great to have you. >> Thank you. >> Thank you. >> Okay, now we're going to go into our industry deep dives. There are six industry breakouts. Financial services, insurance, manufacturing, retail communications, and public sector. Now each breakout is going to cover two distinct use cases for a total of essentially 12 really detailed segments. Now each of these is going to be available on demand, but you can scan the calendar on the homepage and navigate to your breakout session of choice. Or for more information, click on the agenda page and take a look to see which session is the best fit for you and then dive in. Join the chat and feel free to ask questions or contribute your knowledge, opinions, and data. Thanks so much for being part of the community, and enjoy the rest of the day. (upbeat music)
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MAIN STAGE INDUSTRY EVENT 1
>>Have you ever wondered how we sequence the human genome, how your smartphone is so well smart, how we will ever analyze all the patient data for the new vaccines or even how we plan to send humans to Mars? Well, at Cloudera, we believe that data can make what is impossible today possible tomorrow we are the enterprise data cloud company. In fact, we provide analytics and machine learning technology that does everything from making your smartphone smarter, to helping scientists ensure that new vaccines are both safe and effective, big data, no problem out era, the enterprise data cloud company. >>So I think for a long time in this country, we've known that there's a great disparity between minority populations and the majority of population in terms of disease burden. And depending on where you live, your zip code has more to do with your health than almost anything else. But there are a lot of smaller, um, safety net facilities, as well as small academic medical colleges within the United States. And those in those smaller environments don't have the access, you know, to the technologies that the larger ones have. And, you know, I call that, uh, digital disparity. So I'm, Harry's in academic scientist center and our mission is to train diverse health care providers and researchers, but also provide services to underserved populations. As part of the reason that I think is so important for me hearing medical college, to do data science. One of the things that, you know, both Cloudera and Claire sensor very passionate about is bringing those height in technologies to, um, to the smaller organizations. >>It's very expensive to go to the cloud for these small organizations. So now with the partnership with Cloudera and Claire sets a clear sense, clients now enjoy those same technologies and really honestly have a technological advantage over some of the larger organizations. The reason being is they can move fast. So we were able to do this on our own without having to, um, hire data scientists. Uh, we probably cut three to five years off of our studies. I grew up in a small town in Arkansas and is one of those towns where the railroad tracks divided the blacks and the whites. My father died without getting much healthcare at all. And as an 11 year old, I did not understand why my father could not get medical attention because he was very sick. >>Since we come at my Harry are looking to serve populations that reflect themselves or affect the population. He came from. A lot of the data you find or research you find health is usually based on white men. And obviously not everybody who needs a medical provider is going to be a white male. >>One of the things that we're concerned about in healthcare is that there's bias in treatment already. We want to make sure those same biases do not enter into the algorithms. >>The issue is how do we get ahead of them to try to prevent these disparities? >>One of the great things about our dataset is that it contains a very diverse group of patients. >>Instead of just saying, everyone will have these results. You can break it down by race, class, cholesterol, level, other kinds of factors that play a role. So you can make the treatments in the long run. More specifically, >>Researchers are now able to use these technologies and really take those hypotheses from, from bench to bedside. >>We're able to overall improve the health of not just the person in front of you, but the population that, yeah, >>Well, the future is now. I love a quote by William Gibson who said the future is already here. It's just not evenly distributed. If we think hard enough and we apply things properly, uh, we can again take these technologies to, you know, underserved environments, um, in healthcare. Nobody should be technologically disadvantage. >>When is a car not just a car when it's a connected data driven ecosystem, dozens of sensors and edge devices gathering up data from just about anything road, infrastructure, other vehicles, and even pedestrians to create safer vehicles, smarter logistics, and more actionable insights. All the data from the connected car supports an entire ecosystem from manufacturers, building safer vehicles and fleet managers, tracking assets to insurers monitoring, driving behaviors to make roads safer. Now you can control the data journey from edge to AI. With Cloudera in the connected car, data is captured, consolidated and enriched with Cloudera data flow cloud Dara's data engineering, operational database and data warehouse provide the foundation to develop service center applications, sales reports, and engineering dashboards. With data science workbench data scientists can continuously train AI models and use data flow to push the models back to the edge, to enhance the car's performance as the industry's first enterprise data cloud Cloudera supports on-premise public and multi-cloud deployments delivering multifunction analytics on data anywhere with common security governance and metadata management powered by Cloudera SDX, an open platform built on open source, working with open compute architectures and open data stores all the way from edge to AI powering the connected car. >>The future has arrived. >>The Dawn of a retail Renaissance is here and shopping will never be the same again. Today's connected. Consumers are always on and didn't control. It's the era of smart retail, smart shelves, digital signage, and smart mirrors offer an immersive customer experience while delivering product information, personalized offers and recommendations, video analytics, capture customer emotions and gestures to better understand and respond to in-store shopping experiences. Beacons sensors, and streaming video provide valuable data into in-store traffic patterns, hotspots and dwell times. This helps retailers build visual heat maps to better understand custom journeys, conversion rates, and promotional effectiveness in our robots automate routine tasks like capturing inventory levels, identifying out of stocks and alerting in store personnel to replenish shelves. When it comes to checking out automated e-commerce pickup stations and frictionless checkouts will soon be the norm making standing in line. A thing of the past data and analytics are truly reshaping. >>The everyday shopping experience outside the store, smart trucks connect the supply chain, providing new levels of inventory visibility, not just into the precise location, but also the condition of those goods. All in real time, convenience is key and customers today have the power to get their goods delivered at the curbside to their doorstep, or even to their refrigerators. Smart retail is indeed here. And Cloudera makes all of this possible using Cloudera data can be captured from a variety of sources, then stored, processed, and analyzed to drive insights and action. In real time, data scientists can continuously build and train new machine learning models and put these models back to the edge for delivering those moment of truth customer experiences. This is the enterprise data cloud powered by Cloudera enabling smart retail from the edge to AI. The future has arrived >>For is a global automotive supplier. We have three business groups, automotive seating in studios, and then emission control technologies or biggest automotive customers are Volkswagen for the NPSA. And we have, uh, more than 300 sites. And in 75 countries >>Today, we are generating tons of data, more and more data on the manufacturing intelligence. We are trying to reduce the, the defective parts or anticipate the detection of the, of the defective part. And this is where we can get savings. I would say our goal in manufacturing is zero defects. The cost of downtime in a plant could be around the a hundred thousand euros. So with predictive maintenance, we are identifying correlations and patterns and try to anticipate, and maybe to replace a component before the machine is broken. We are in the range of about 2000 machines and we can have up to 300 different variables from pressure from vibration and temperatures. And the real-time data collection is key, and this is something we cannot achieve in a classical data warehouse approach. So with the be data and with clouded approach, what we are able to use really to put all the data, all the sources together in the classical way of working with that at our house, we need to spend weeks or months to set up the model with the Cloudera data lake. We can start working on from days to weeks. We think that predictive or machine learning could also improve on the estimation or NTC patient forecasting of what we'll need to brilliance with all this knowledge around internet of things and data collection. We are applying into the predictive convene and the cockpit of the future. So we can work in the self driving car and provide a better experience for the driver in the car. >>The Cloudera data platform makes it easy to say yes to any analytic workload from the edge to AI, yes. To enterprise grade security and governance, yes. To the analytics your people want to use yes. To operating on any cloud. Your business requires yes to the future with a cloud native platform that flexes to meet your needs today and tomorrow say yes to CDP and say goodbye to shadow it, take a tour of CDP and see how it's an easier, faster and safer enterprise analytics and data management platform with a new approach to data. Finally, a data platform that lets you say yes, >>Welcome to transforming ideas into insights, presented with the cube and made possible by cloud era. My name is Dave Volante from the cube, and I'll be your host for today. And the next hundred minutes, you're going to hear how to turn your best ideas into action using data. And we're going to share the real world examples and 12 industry use cases that apply modern data techniques to improve customer experience, reduce fraud, drive manufacturing, efficiencies, better forecast, retail demand, transform analytics, improve public sector service, and so much more how we use data is rapidly evolving as is the language that we use to describe data. I mean, for example, we don't really use the term big data as often as we used to rather we use terms like digital transformation and digital business, but you think about it. What is a digital business? How is that different from just a business? >>Well, digital business is a data business and it differentiates itself by the way, it uses data to compete. So whether we call it data, big data or digital, our belief is we're entering the next decade of a world that puts data at the core of our organizations. And as such the way we use insights is also rapidly evolving. You know, of course we get value from enabling humans to act with confidence on let's call it near perfect information or capitalize on non-intuitive findings. But increasingly insights are leading to the development of data, products and services that can be monetized, or as you'll hear in our industry, examples, data is enabling machines to take cognitive actions on our behalf. Examples are everywhere in the forms of apps and products and services, all built on data. Think about a real-time fraud detection, know your customer and finance, personal health apps that monitor our heart rates. >>Self-service investing, filing insurance claims and our smart phones. And so many examples, IOT systems that communicate and act machine and machine real-time pricing actions. These are all examples of products and services that drive revenue cut costs or create other value. And they all rely on data. Now while many business leaders sometimes express frustration that their investments in data, people, and process and technologies haven't delivered the full results they desire. The truth is that the investments that they've made over the past several years should be thought of as a step on the data journey. Key learnings and expertise from these efforts are now part of the organizational DNA that can catapult us into this next era of data, transformation and leadership. One thing is certain the next 10 years of data and digital transformation, won't be like the last 10. So let's get into it. Please join us in the chat. >>You can ask questions. You can share your comments, hit us up on Twitter right now. It's my pleasure to welcome Mick Holliston in he's the president of Cloudera mic. Great to see you. Great to see you as well, Dave, Hey, so I call it the new abnormal, right? The world is kind of out of whack offices are reopening again. We're seeing travel coming back. There's all this pent up demand for cars and vacations line cooks at restaurants. Everything that we consumers have missed, but here's the one thing. It seems like the algorithms are off. Whether it's retail's fulfillment capabilities, airline scheduling their pricing algorithms, you know, commodity prices we don't know is inflation. Transitory. Is it a long-term threat trying to forecast GDP? It's just seems like we have to reset all of our assumptions and make a feel a quality data is going to be a key here. How do you see the current state of the industry and the role data plays to get us into a more predictable and stable future? Well, I >>Can sure tell you this, Dave, uh, out of whack is definitely right. I don't know if you know or not, but I happen to be coming to you live today from Atlanta and, uh, as a native of Atlanta, I can, I can tell you there's a lot to be known about the airport here. It's often said that, uh, whether you're going to heaven or hell, you got to change planes in Atlanta and, uh, after 40 minutes waiting on algorithm to be right for baggage claim when I was not, I finally managed to get some bag and to be able to show up dressed appropriately for you today. Um, here's one thing that I know for sure though, Dave, clean, consistent, and safe data will be essential to getting the world and businesses as we know it back on track again, um, without well-managed data, we're certain to get very inconsistent outcomes, quality data will the normalizing factor because one thing really hasn't changed about computing since the Dawn of time. Back when I was taking computer classes at Georgia tech here in Atlanta, and that's what we used to refer to as garbage in garbage out. In other words, you'll never get quality data-driven insights from a poor data set. This is especially important today for machine learning and AI, you can build the most amazing models and algorithms, but none of it will matter if the underlying data isn't rock solid as AI is increasingly used in every business app, you must build a solid data foundation mic. Let's >>Talk about hybrid. Every CXO that I talked to, they're trying to get hybrid, right? Whether it's hybrid work hybrid events, which is our business hybrid cloud, how are you thinking about the hybrid? Everything, what's your point of view with >>All those descriptions of hybrid? Everything there, one item you might not have quite hit on Dave and that's hybrid data. >>Oh yeah, you're right. Mick. I did miss that. What, what do you mean by hybrid data? Well, >>David in cloud era, we think hybrid data is all about the juxtaposition of two things, freedom and security. Now every business wants to be more agile. They want the freedom to work with their data, wherever it happens to work best for them, whether that's on premises in a private cloud and public cloud, or perhaps even in a new open data exchange. Now this matters to businesses because not all data applications are created equal. Some apps are best suited to be run in the cloud because of their transitory nature. Others may be more economical if they're running a private cloud, but either way security, regulatory compliance and increasingly data sovereignty are playing a bigger and more important role in every industry. If you don't believe me, just watch her read a recent news story. Data breaches are at an all time high. And the ethics of AI applications are being called into question every day and understanding the lineage of machine learning algorithms is now paramount for every business. So how in the heck do you get both the freedom and security that you're looking for? Well, the answer is actually pretty straightforward. The key is developing a hybrid data strategy. And what do you know Dave? That's the business cloud era? Is it on a serious note from cloud era's perspective? Adopting a hybrid data strategy is central to every business's digital transformation. It will enable rapid adoption of new technologies and optimize economic models while ensuring the security and privacy of every bit of data. What can >>Make, I'm glad you brought in that notion of hybrid data, because when you think about things, especially remote work, it really changes a lot of the assumptions. You talked about security, the data flows are going to change. You've got the economics, the physics, the local laws come into play. So what about the rest of hybrid? Yeah, >>It's a great question, Dave and certainly cloud era itself as a business and all of our customers are feeling this in a big way. We now have the overwhelming majority of our workforce working from home. And in other words, we've got a much larger surface area from a security perspective to keep in mind the rate and pace of data, just generating a report that might've happened very quickly and rapidly on the office. Uh, ether net may not be happening quite so fast in somebody's rural home in, uh, in, in the middle of Nebraska somewhere. Right? So it doesn't really matter whether you're talking about the speed of business or securing data, any way you look at it. Uh, hybrid I think is going to play a more important role in how work is conducted and what percentage of people are working in the office and are not, I know our plans, Dave, uh, involve us kind of slowly coming back to work, begin in this fall. And we're looking forward to being able to shake hands and see one another again for the first time in many cases for more than a year and a half, but, uh, yes, hybrid work, uh, and hybrid data are playing an increasingly important role for every kind of business. >>Thanks for that. I wonder if we could talk about industry transformation for a moment because it's a major theme of course, of this event. So, and the case. Here's how I think about it. It makes, I mean, some industries have transformed. You think about retail, for example, it's pretty clear, although although every physical retail brand I know has, you know, not only peaked up its online presence, but they also have an Amazon war room strategy because they're trying to take greater advantage of that physical presence, uh, and ended up reverse. We see Amazon building out physical assets so that there's more hybrid going on. But when you look at healthcare, for example, it's just starting, you know, with such highly regulated industry. It seems that there's some hurdles there. Financial services is always been data savvy, but you're seeing the emergence of FinTech and some other challenges there in terms of control, mint control of payment systems in manufacturing, you know, the pandemic highlighted America's reliance on China as a manufacturing partner and, and supply chain. Uh it's so my point is it seems that different industries they're in different stages of transformation, but two things look really clear. One, you've got to put data at the core of the business model that's compulsory. It seems like embedding AI into the applications, the data, the business process that's going to become increasingly important. So how do you see that? >>Wow, there's a lot packed into that question there, Dave, but, uh, yeah, we, we, uh, you know, at Cloudera I happened to be leading our own digital transformation as a technology company and what I would, what I would tell you there that's been arresting for us is the shift from being largely a subscription-based, uh, model to a consumption-based model requires a completely different level of instrumentation and our products and data collection that takes place in real, both for billing, for our, uh, for our customers. And to be able to check on the health and wellness, if you will, of their cloud era implementations. But it's clearly not just impacting the technology industry. You mentioned healthcare and we've been helping a number of different organizations in the life sciences realm, either speed, the rate and pace of getting vaccines, uh, to market, uh, or we've been assisting with testing process. >>That's taken place because you can imagine the quantity of data that's been generated as we've tried to study the efficacy of these vaccines on millions of people and try to ensure that they were going to deliver great outcomes and, and healthy and safe outcomes for everyone. And cloud era has been underneath a great deal of that type of work and the financial services industry you pointed out. Uh, we continue to be central to the large banks, meeting their compliance and regulatory requirements around the globe. And in many parts of the world, those are becoming more stringent than ever. And Cloudera solutions are really helping those kinds of organizations get through those difficult challenges. You, you also happened to mention, uh, you know, public sector and in public sector. We're also playing a key role in working with government entities around the world and applying AI to some of the most challenging missions that those organizations face. >>Um, and while I've made the kind of pivot between the industry conversation and the AI conversation, what I'll share with you about AI, I touched upon a little bit earlier. You can't build great AI, can't grow, build great ML apps, unless you've got a strong data foundation underneath is back to that garbage in garbage out comment that I made previously. And so in order to do that, you've got to have a great hybrid dated management platform at your disposal to ensure that your data is clean and organized and up to date. Uh, just as importantly from that, that's kind of the freedom side of things on the security side of things. You've got to ensure that you can see who just touched, not just the data itself, Dave, but actually the machine learning models and organizations around the globe are now being challenged. It's kind of on the topic of the ethics of AI to produce model lineage. >>In addition to data lineage. In other words, who's had access to the machine learning models when and where, and at what time and what decisions were made perhaps by the humans, perhaps by the machines that may have led to a particular outcome. So every kind of business that is deploying AI applications should be thinking long and hard about whether or not they can track the full lineage of those machine learning models just as they can track the lineage of data. So lots going on there across industries, lots going on as those various industries think about how AI can be applied to their businesses. Pretty >>Interesting concepts. You bring it into the discussion, the hybrid data, uh, sort of new, I think, new to a lot of people. And th this idea of model lineage is a great point because people want to talk about AI, ethics, transparency of AI. When you start putting those models into, into machines to do real time inferencing at the edge, it starts to get really complicated. I wonder if we could talk about you still on that theme of industry transformation? I felt like coming into the pandemic pre pandemic, there was just a lot of complacency. Yeah. Digital transformation and a lot of buzz words. And then we had this forced March to digital, um, and it's, but, but people are now being more planful, but there's still a lot of sort of POC limbo going on. How do you see that? Can you help accelerate that and get people out of that state? It definitely >>Is a lot of a POC limbo or a, I think some of us internally have referred to as POC purgatory, just getting stuck in that phase, not being able to get from point a to point B in digital transformation and, um, you know, for every industry transformation, uh, change in general is difficult and it takes time and money and thoughtfulness, but like with all things, what we found is small wins work best and done quickly. So trying to get to quick, easy successes where you can identify a clear goal and a clear objective and then accomplish it in rapid fashion is sort of the way to build your way towards those larger transformative efforts set. Another way, Dave, it's not wise to try to boil the ocean with your digital transformation efforts as it relates to the underlying technology here. And to bring it home a little bit more practically, I guess I would say at cloud era, we tend to recommend that companies begin to adopt cloud infrastructure, for example, containerization. >>And they begin to deploy that on-prem and then they start to look at how they may move those containerized workloads into the public cloud. That'll give them an opportunity to work with the data and the underlying applications themselves, uh, right close to home in place. They can kind of experiment a little bit more safely and economically, and then determine which workloads are best suited for the public cloud and which ones should remain on prem. That's a way in which a hybrid data strategy can help get a digital transformation accomplish, but kind of starting small and then drawing fast from there on customer's journey to the we'll make we've >>Covered a lot of ground. Uh, last question. Uh, w what, what do you want people to leave this event, the session with, and thinking about sort of the next era of data that we're entering? >>Well, it's a great question, but, uh, you know, I think it could be summed up in, uh, in two words. I want them to think about a hybrid data, uh, strategy. So, uh, you know, really hybrid data is a concept that we're bringing forward on this show really for the, for the first time, arguably, and we really do think that it enables customers to experience what we refer to Dave as the power of, and that is freedom, uh, and security, and in a world where we're all still trying to decide whether each day when we walk out each building, we walk into, uh, whether we're free to come in and out with a mask without a mask, that sort of thing, we all want freedom, but we also also want to be safe and feel safe, uh, for ourselves and for others. And the same is true of organizations. It strategies. They want the freedom to choose, to run workloads and applications and the best and most economical place possible. But they also want to do that with certainty, that they're going to be able to deploy those applications in a safe and secure way that meets the regulatory requirements of their particular industry. So hybrid data we think is key to accomplishing both freedom and security for your data and for your business as a whole, >>Nick, thanks so much great conversation and really appreciate the insights that you're bringing to this event into the industry. Really thank you for your time. >>You bet Dave pleasure being with you. Okay. >>We want to pick up on a couple of themes that Mick discussed, you know, supercharging your business with AI, for example, and this notion of getting hybrid, right? So right now we're going to turn the program over to Rob Bearden, the CEO of Cloudera and Manny veer, DAS. Who's the head of enterprise computing at Nvidia. And before I hand it off to Robin, I just want to say for those of you who follow me at the cube, we've extensively covered the transformation of the semiconductor industry. We are entering an entirely new era of computing in the enterprise, and it's being driven by the emergence of data, intensive applications and workloads no longer will conventional methods of processing data suffice to handle this work. Rather, we need new thinking around architectures and ecosystems. And one of the keys to success in this new era is collaboration between software companies like Cloudera and semiconductor designers like Nvidia. So let's learn more about this collaboration and what it means to your data business. Rob, thanks, >>Mick and Dave, that was a great conversation on how speed and agility is everything in a hyper competitive hybrid world. You touched on AI as essential to a data first strategy and accelerating the path to value and hybrid environments. And I want to drill down on this aspect today. Every business is facing accelerating everything from face-to-face meetings to buying groceries has gone digital. As a result, businesses are generating more data than ever. There are more digital transactions to track and monitor. Now, every engagement with coworkers, customers and partners is virtual from website metrics to customer service records, and even onsite sensors. Enterprises are accumulating tremendous amounts of data and unlocking insights from it is key to our enterprises success. And with data flooding every enterprise, what should the businesses do? A cloud era? We believe this onslaught of data offers an opportunity to make better business decisions faster. >>And we want to make that easier for everyone, whether it's fraud, detection, demand, forecasting, preventative maintenance, or customer churn, whether the goal is to save money or produce income every day that companies don't gain deep insight from their data is money they've lost. And the reason we're talking about speed and why speed is everything in a hybrid world and in a hyper competitive climate, is that the faster we get insights from all of our data, the faster we grow and the more competitive we are. So those faster insights are also combined with the scalability and cost benefit they cloud provides and with security and edge to AI data intimacy. That's why the partnership between cloud air and Nvidia together means so much. And it starts with the shared vision making data-driven, decision-making a reality for every business and our customers will now be able to leverage virtually unlimited quantities of varieties, of data, to power, an order of magnitude faster decision-making and together we turbo charge the enterprise data cloud to enable our customers to work faster and better, and to make integration of AI approaches a reality for companies of all sizes in the cloud. >>We're joined today by NVIDIA's Mandy veer dos, and to talk more about how our technologies will deliver the speed companies need for innovation in our hyper competitive environment. Okay, man, you're veer. Thank you for joining us over the unit. >>Thank you, Rob, for having me. It's a pleasure to be here on behalf of Nvidia. We are so excited about this partnership with Cloudera. Uh, you know, when, when, uh, when Nvidia started many years ago, we started as a chip company focused on graphics, but as you know, over the last decade, we've really become a full stack accelerated computing company where we've been using the power of GPU hardware and software to accelerate a variety of workloads, uh, AI being a prime example. And when we think about Cloudera, uh, and your company, a great company, there's three things we see Rob. Uh, the first one is that for the companies that will already transforming themselves by the use of data, Cloudera has been a trusted partner for them. The second thing seen is that when it comes to using your data, you want to use it in a variety of ways with a powerful platform, which of course you have built over time. >>And finally, as we've heard already, you believe in the power of hybrid, that data exists in different places and the compute needs to follow the data. Now, if you think about in various mission, going forward to democratize accelerated computing for all companies, our mission actually aligns very well with exactly those three things. Firstly, you know, we've really worked with a variety of companies today who have been the early adopters, uh, using the power acceleration by changing the technology in their stacks. But more and more, we see the opportunity of meeting customers, where they are with tools that they're familiar with with partners that they trust. And of course, Cloudera being a great example of that. Uh, the second, uh, part of NVIDIA's mission is we focused a lot in the beginning on deep learning where the power of GPU is really shown through, but as we've gone forward, we found that GPU's can accelerate a variety of different workloads from machine learning to inference. >>And so again, the power of your platform, uh, is very appealing. And finally, we know that AI is all about data, more and more data. We believe very strongly in the idea that customers put their data, where they need to put it. And the compute, the AI compute the machine learning compute needs to meet the customer where their data is. And so that matches really well with your philosophy, right? And Rob, that's why we were so excited to do this partnership with you. It's come to fruition. We have a great combined stack now for the customer and we already see people using it. I think the IRS is a fantastic example where literally they took the workflow. They had, they took the servers, they had, they added GPS into those servers. They did not change anything. And they got an eight times performance improvement for their fraud detection workflows, right? And that's the kind of success we're looking forward to with all customers. So the team has actually put together a great video to show us what the IRS is doing with this technology. Let's take a look. >>My name's Joanne salty. I'm the branch chief of the technical branch and RAs. It's actually the research division research and statistical division of the IRS. Basically the mission that RAs has is we do statistical and research on all things related to taxes, compliance issues, uh, fraud issues, you know, anything that you can think of. Basically we do research on that. We're running into issues now that we have a lot of ideas to actually do data mining on our big troves of data, but we don't necessarily have the infrastructure or horsepower to do it. So it's our biggest challenge is definitely the, the infrastructure to support all the ideas that the subject matter experts are coming up with in terms of all the algorithms they would like to create. And the diving deeper within the algorithm space, the actual training of those Agra algorithms, the of parameters each of those algorithms have. >>So that's, that's really been our challenge. Now the expectation was that with Nvidia in cloud, there is help. And with the cluster, we actually build out the test this on the actual fraud, a fraud detection algorithm on our expectation was we were definitely going to see some speed up in prom, computational processing times. And just to give you context, the size of the data set that we were, uh, the SMI was actually working, um, the algorithm against Liz around four terabytes. If I recall correctly, we'd had a 22 to 48 times speed up after we started tweaking the original algorithm. My expectations, quite honestly, in that sphere, in terms of the timeframe to get results, was it that you guys actually exceeded them? It was really, really quick. Uh, the definite now term short term what's next is going to be the subject matter expert is actually going to take our algorithm run with that. >>So that's definitely the now term thing we want to do going down, go looking forward, maybe out a couple of months, we're also looking at curing some, a 100 cards to actually test those out. As you guys can guess our datasets are just getting bigger and bigger and bigger, and it demands, um, to actually do something when we get more value added out of those data sets is just putting more and more demands on our infrastructure. So, you know, with the pilot, now we have an idea with the infrastructure, the infrastructure we need going forward. And then also just our in terms of thinking of the algorithms and how we can approach these problems to actually code out solutions to them. Now we're kind of like the shackles are off and we can just run them, you know, come onto our art's desire, wherever imagination takes our skis to actually develop solutions, know how the platforms to run them on just kind of the close out. >>I rarely would be very missed. I've worked with a lot of, you know, companies through the year and most of them been spectacular. And, uh, you guys are definitely in that category. The, the whole partnership, as I said, a little bit early, it was really, really well, very responsive. I would be remiss if I didn't. Thank you guys. So thank you for the opportunity to, and fantastic. And I'd have to also, I want to thank my guys. My, uh, my staff, David worked on this Richie worked on this Lex and Tony just, they did a fantastic job and I want to publicly thank him for all the work they did with you guys and Chev, obviously also. Who's fantastic. So thank you everyone. >>Okay. That's a real great example of speed and action. Now let's get into some follow up questions guys, if I may, Rob, can you talk about the specific nature of the relationship between Cloudera and Nvidia? Is it primarily go to market or you do an engineering work? What's the story there? >>It's really both. It's both go to market and engineering and engineering focus is to optimize and take advantage of invidious platform to drive better price performance, lower cost, faster speeds, and better support for today's emerging data intensive applications. So it's really both >>Great. Thank you. Many of Eric, maybe you could talk a little bit more about why can't we just existing general purpose platforms that are, that are running all this ERP and CRM and HCM and you know, all the, all the Microsoft apps that are out there. What, what do Nvidia and cloud era bring to the table that goes beyond the conventional systems that we've known for many years? >>Yeah. I think Dave, as we've talked about the asset that the customer has is really the data, right? And the same data can be utilized in many different ways. Some machine learning, some AI, some traditional data analytics. So the first step here was really to take a general platform for data processing, Cloudera data platform, and integrate with that. Now Nvidia has a software stack called rapids, which has all of the primitives that make different kinds of data processing go fast on GPU's. And so the integration here has really been taking rapids and integrating it into a Cloudera data platform. So that regardless of the technique, the customer's using to get insight from that data, the acceleration will apply in all cases. And that's why it was important to start with a platform like Cloudera rather than a specific application. >>So I think this is really important because if you think about, you know, the software defined data center brought in, you know, some great efficiencies, but at the same time, a lot of the compute power is now going toward doing things like networking and storage and security offloads. So the good news, the reason this is important is because when you think about these data intensive workloads, we can now put more processing power to work for those, you know, AI intensive, uh, things. And so that's what I want to talk about a little bit, maybe a question for both of you, maybe Rob, you could start, you think about the AI that's done today in the enterprise. A lot of it is modeling in the cloud, but when we look at a lot of the exciting use cases, bringing real-time systems together, transaction systems and analytics systems and real time, AI inference, at least even at the edge, huge potential for business value and a consumer, you're seeing a lot of applications with AI biometrics and voice recognition and autonomous vehicles and the like, and so you're putting AI into these data intensive apps within the enterprise. >>The potential there is enormous. So what can we learn from sort of where we've come from, maybe these consumer examples and Rob, how are you thinking about enterprise AI in the coming years? >>Yeah, you're right. The opportunity is huge here, but you know, 90% of the cost of AI applications is the inference. And it's been a blocker in terms of adoption because it's just been too expensive and difficult from a performance standpoint and new platforms like these being developed by cloud air and Nvidia will dramatically lower the cost, uh, of enabling this type of workload to be done. Um, and what we're going to see the most improvements will be in the speed and accuracy for existing enterprise AI apps like fraud detection, recommendation, engine chain management, drug province, and increasingly the consumer led technologies will be bleeding into the enterprise in the form of autonomous factory operations. An example of that would be robots that AR VR and manufacturing. So driving quality, better quality in the power grid management, automated retail IOT, you know, the intelligent call centers, all of these will be powered by AI, but really the list of potential use cases now are going to be virtually endless. >>I mean, this is like your wheelhouse. Maybe you could add something to that. >>Yeah. I mean, I agree with Rob. I mean he listed some really good use cases. You know, the way we see this at Nvidia, this journey is in three phases or three steps, right? The first phase was for the early adopters. You know, the builders who assembled, uh, use cases, particular use cases like a chat bot, uh, uh, from the ground up with the hardware and the software almost like going to your local hardware store and buying piece parts and constructing a table yourself right now. I think we are in the first phase of the democratization, uh, for example, the work we did with Cloudera, which is, uh, for a broader base of customers, still building for a particular use case, but starting from a much higher baseline. So think about, for example, going to Ikea now and buying a table in a box, right. >>And you still come home and assemble it, but all the parts are there. The instructions are there, there's a recipe you just follow and it's easy to do, right? So that's sort of the phase we're in now. And then going forward, the opportunity we really look forward to for the democratization, you talked about applications like CRM, et cetera. I think the next wave of democratization is when customers just adopt and deploy the next version of an application they already have. And what's happening is that under the covers, the application is infused by AI and it's become more intelligent because of AI and the customer just thinks they went to the store and bought, bought a table and it showed up and somebody placed it in the right spot. Right. And they didn't really have to learn, uh, how to do AI. So these are the phases. And I think they're very excited to be going there. Yeah. You know, >>Rob, the great thing about for, for your customers is they don't have to build out the AI. They can, they can buy it. And, and just in thinking about this, it seems like there are a lot of really great and even sometimes narrow use cases. So I want to ask you, you know, staying with AI for a minute, one of the frustrations and Mick and I talked about this, the guy go problem that we've all studied in college, uh, you know, garbage in, garbage out. Uh, but, but the frustrations that users have had is really getting fast access to quality data that they can use to drive business results. So do you see, and how do you see AI maybe changing the game in that regard, Rob over the next several years? >>So yeah, the combination of massive amounts of data that have been gathered across the enterprise in the past 10 years with an open API APIs are dramatically lowering the processing costs that perform at much greater speed and efficiency, you know, and that's allowing us as an industry to democratize the data access while at the same time, delivering the federated governance and security models and hybrid technologies are playing a key role in making this a reality and enabling data access to be hybridized, meaning access and treated in a substantially similar way, your respect to the physical location of where that data actually resides. >>That's great. That is really the value layer that you guys are building out on top of that, all this great infrastructure that the hyperscalers have have given us, I mean, a hundred billion dollars a year that you can build value on top of, for your customers. Last question, and maybe Rob, you could, you can go first and then manufacture. You could bring us home. Where do you guys want to see the relationship go between cloud era and Nvidia? In other words, how should we, as outside observers be, be thinking about and measuring your project specifically and in the industry's progress generally? >>Yeah, I think we're very aligned on this and for cloud era, it's all about helping companies move forward, leverage every bit of their data and all the places that it may, uh, be hosted and partnering with our customers, working closely with our technology ecosystem of partners means innovation in every industry and that's inspiring for us. And that's what keeps us moving forward. >>Yeah. And I agree with Robin and for us at Nvidia, you know, we, this partnership started, uh, with data analytics, um, as you know, a spark is a very powerful technology for data analytics, uh, people who use spark rely on Cloudera for that. And the first thing we did together was to really accelerate spark in a seamless manner, but we're accelerating machine learning. We accelerating artificial intelligence together. And I think for Nvidia it's about democratization. We've seen what machine learning and AI have done for the early adopters and help them make their businesses, their products, their customer experience better. And we'd like every company to have the same opportunity. >>Okay. Now we're going to dig into the data landscape and cloud of course. And talk a little bit more about that with drew Allen. He's a managing director at Accenture drew. Welcome. Great to see you. Thank you. So let's talk a little bit about, you know, you've been in this game for a number of years. Uh, you've got particular expertise in, in data and finance and insurance. I mean, you know, you think about it within the data and analytics world, even our language is changing. You know, we don't say talk about big data so much anymore. We talk more about digital, you know, or, or, or data driven when you think about sort of where we've come from and where we're going. What are the puts and takes that you have with regard to what's going on in the business today? >>Well, thanks for having me. Um, you know, I think some of the trends we're seeing in terms of challenges and puts some takes are that a lot of companies are already on this digital journey. Um, they focused on customer experience is kind of table stakes. Everyone wants to focus on that and kind of digitizing their channels. But a lot of them are seeing that, you know, a lot of them don't even own their, their channels necessarily. So like we're working with a big cruise line, right. And yes, they've invested in digitizing what they own, but a lot of the channels that they sell through, they don't even own, right. It's the travel agencies or third party, real sellers. So having the data to know where, you know, where those agencies are, that that's something that they've discovered. And so there's a lot of big focus on not just digitizing, but also really understanding your customers and going across products because a lot of the data has built, been built up in individual channels and in digital products. >>And so bringing that data together is something that customers that have really figured out in the last few years is a big differentiator. And what we're seeing too, is that a big trend that the data rich are getting richer. So companies that have really invested in data, um, are having, uh, an outside market share and outside earnings per share and outside revenue growth. And it's really being a big differentiator. And I think for companies just getting started in this, the thing to think about is one of the missteps is to not try to capture all the data at once. The average company has, you know, 10,000, 20,000 data elements individually, when you want to start out, you know, 500, 300 critical data elements, about 5% of the data of a company drives 90% of the business value. So focusing on those key critical data elements is really what you need to govern first and really invest in first. And so that's something we, we tell companies at the beginning of their data strategy is first focus on those critical data elements, really get a handle on governing that data, organizing that data and building data products around >>That day. You can't boil the ocean. Right. And so, and I, I feel like pre pandemic, there was a lot of complacency. Oh yeah, we'll get to that. You know, not on my watch, I'll be retired before that, you know, is it becomes a minute. And then of course the pandemic was, I call it sometimes a forced March to digital. So in many respects, it wasn't planned. It just ha you know, you had to do it. And so now I feel like people are stepping back and saying, okay, let's now really rethink this and do it right. But is there, is there a sense of urgency, do you think? Absolutely. >>I think with COVID, you know, we were working with, um, a retailer where they had 12,000 stores across the U S and they had didn't have the insights where they could drill down and understand, you know, with the riots and with COVID was the store operational, you know, with the supply chain of the, having multiple distributors, what did they have in stock? So there are millions of data points that you need to drill down at the cell level, at the store level to really understand how's my business performing. And we like to think about it for like a CEO and his leadership team of it, like, think of it as a digital cockpit, right? You think about a pilot, they have a cockpit with all these dials and, um, dashboards, essentially understanding the performance of their business. And they should be able to drill down and understand for each individual, you know, unit of their work, how are they performing? That's really what we want to see for businesses. Can they get down to that individual performance to really understand how their business >>Is performing good, the ability to connect those dots and traverse those data points and not have to go in and come back out and go into a new system and come back out. And that's really been a lot of the frustration. W where does machine intelligence and AI fit in? Is that sort of a dot connector, if you will, and an enabler, I mean, we saw, you know, decades of the, the AI winter, and then, you know, there's been a lot of talk about it, but it feels like with the amount of data that we've collected over the last decade and the, the, the low costs of processing that data now, it feels like it's, it's real. Where do you see AI fitting? Yeah, >>I mean, I think there's been a lot of innovation in the last 10 years with, um, the low cost of storage and computing and these algorithms in non-linear, um, you know, knowledge graphs, and, um, um, a whole bunch of opportunities in cloud where what I think the, the big opportunity is, you know, you can apply AI in areas where a human just couldn't have the scale to do that alone. So back to the example of a cruise lines, you know, you may have a ship being built that has 4,000 cabins on the single cruise line, and it's going to multiple deaths that destinations over its 30 year life cycle. Each one of those cabins is being priced individually for each individual destination. It's physically impossible for a human to calculate the dynamic pricing across all those destinations. You need a machine to actually do that pricing. And so really what a machine is leveraging is all that data to really calculate and assist the human, essentially with all these opportunities where you wouldn't have a human being able to scale up to that amount of data >>Alone. You know, it's interesting. One of the things we talked to Nicolson about earlier was just the everybody's algorithms are out of whack. You know, you look at the airline pricing, you look at hotels it's as a consumer, you would be able to kind of game the system and predict that they can't even predict these days. And I feel as though that the data and AI are actually going to bring us back into some kind of normalcy and predictability, uh, what do you see in that regard? Yeah, I think it's, >>I mean, we're definitely not at a point where, when I talked to, you know, the top AI engineers and data scientists, we're not at a point where we have what they call broad AI, right? You can get machines to solve general knowledge problems, where they can solve one problem and then a distinctly different problem, right? That's still many years away, but narrow why AI, there's still tons of use cases out there that can really drive tons of business performance challenges, tons of accuracy challenges. So for example, in the insurance industry, commercial lines, where I work a lot of the time, the biggest leakage of loss experience in pricing for commercial insurers is, um, people will go in as an agent and they'll select an industry to say, you know what, I'm a restaurant business. Um, I'll select this industry code to quote out a policy, but there's, let's say, you know, 12 dozen permutations, you could be an outdoor restaurant. >>You could be a bar, you could be a caterer and all of that leads to different loss experience. So what this does is they built a machine learning algorithm. We've helped them do this, that actually at the time that they're putting in their name and address, it's crawling across the web and predicting in real time, you know, is this a address actually, you know, a business that's a restaurant with indoor dining, does it have a bar? Is it outdoor dining? And it's that that's able to accurately more price the policy and reduce the loss experience. So there's a lot of that you can do even with narrow AI that can really drive top line of business results. >>Yeah. I liked that term, narrow AI, because getting things done is important. Let's talk about cloud a little bit because people talk about cloud first public cloud first doesn't necessarily mean public cloud only, of course. So where do you see things like what's the right operating model, the right regime hybrid cloud. We talked earlier about hybrid data help us squint through the cloud landscape. Yeah. I mean, I think for most right, most >>Fortune 500 companies, they can't just snap their fingers and say, let's move all of our data centers to the cloud. They've got to move, you know, gradually. And it's usually a journey that's taking more than two to three plus years, even more than that in some cases. So they're have, they have to move their data, uh, incrementally to the cloud. And what that means is that, that they have to move to a hybrid perspective where some of their data is on premise and some of it is publicly on the cloud. And so that's the term hybrid cloud essentially. And so what they've had to think about is from an intelligence perspective, the privacy of that data, where is it being moved? Can they reduce the replication of that data? Because ultimately you like, uh, replicating the data from on-premise to the cloud that introduces, you know, errors and data quality issues. So thinking about how do you manage, uh, you know, uh on-premise and, um, public as a transition is something that Accenture thinks, thinks, and helps our clients do quite a bit. And how do you move them in a manner that's well-organized and well thought of? >>Yeah. So I've been a big proponent of sort of line of business lines of business becoming much more involved in, in the data pipeline, if you will, the data process, if you think about our major operational systems, they all have sort of line of business context in them. And then the salespeople, they know the CRM data and, you know, logistics folks there they're very much in tune with ERP, almost feel like for the past decade, the lines of business have been somewhat removed from the, the data team, if you will. And that, that seems to be changing. What are you seeing in terms of the line of line of business being much more involved in sort of end to end ownership, if you will, if I can use that term of, uh, of the data and sort of determining things like helping determine anyway, the data quality and things of that nature. Yeah. I >>Mean, I think this is where thinking about your data operating model and thinking about ideas of a chief data officer and having data on the CEO agenda, that's really important to get the lines of business, to really think about data sharing and reuse, and really getting them to, you know, kind of unlock the data because they do think about their data as a fiefdom data has value, but you've got to really get organizations in their silos to open it up and bring that data together because that's where the value is. You know, data doesn't operate. When you think about a customer, they don't operate in their journey across the business in silo channels. They don't think about, you know, I use only the web and then I use the call center, right? They think about that as just one experience and that data is a single journey. >>So we like to think about data as a product. You know, you should think about a data in the same way. You think about your products as, as products, you know, data as a product, you should have the idea of like every two weeks you have releases to it. You have an operational resiliency to it. So thinking about that, where you can have a very product mindset to delivering your data, I think is very important for the success. And that's where kind of, there's not just the things about critical data elements and having the right platform architecture, but there's a soft stuff as well, like a, a product mindset to data, having the right data, culture, and business adoption and having the right value set mindset for, for data, I think is really >>Important. I think data as a product is a very powerful concept and I think it maybe is uncomfortable to some people sometimes. And I think in the early days of big data, if you will, people thought, okay, data is a product going to sell my data and that's not necessarily what you mean, thinking about products or data that can fuel products that you can then monetize maybe as a product or as a, as, as a service. And I like to think about a new metric in the industry, which is how long does it take me to get from idea I'm a business person. I have an idea for a data product. How long does it take me to get from idea to monetization? And that's going to be something that ultimately as a business person, I'm going to use to determine the success of my data team and my data architecture. Is that kind of thinking starting to really hit the marketplace? Absolutely. >>I mean, I insurers now are working, partnering with, you know, auto manufacturers to monetize, um, driver usage data, you know, on telematics to see, you know, driver behavior on how, you know, how auto manufacturers are using that data. That's very important to insurers, you know, so how an auto manufacturer can monetize that data is very important and also an insurance, you know, cyber insurance, um, are there news new ways we can look at how companies are being attacked with viruses and malware. And is there a way we can somehow monetize that information? So companies that are able to agily, you know, think about how can we collect this data, bring it together, think about it as a product, and then potentially, you know, sell it as a service is something that, um, company, successful companies, you're doing great examples >>Of data products, and it might be revenue generating, or it might be in the case of, you know, cyber, maybe it reduces my expected loss and exactly. Then it drops right to my bottom line. What's the relationship between Accenture and cloud era? Do you, I presume you guys meet at the customer, but maybe you could give us some insight. >>Yeah. So, um, I, I'm in the executive sponsor for, um, the Accenture Cloudera partnership on the Accenture side. Uh, we do quite a lot of business together and, um, you know, Cloudera has been a great partner for us. Um, and they've got a great product in terms of the Cloudera data platform where, you know, what we do is as a big systems integrator for them, we help, um, you know, configure and we have a number of engineers across the world that come in and help in terms of, um, engineer architects and install, uh, cloud errors, data platform, and think about what are some of those, you know, value cases where you can really think about organizing data and bringing it together for all these different types of use cases. And really just as the examples we thought about. So the telematics, you know, um, in order to realize something like that, you're bringing in petabytes and huge scales of data that, you know, you just couldn't bring on a normal, uh, platform. You need to think about cloud. You need to think about speed of, of data and real-time insights and cloud era is the right data platform for that. So, um, >>Having a cloud Cloudera ushered in the modern big data era, we kind of all know that, and it was, which of course early on, it was very services intensive. You guys were right there helping people think through there weren't enough data scientists. We've sort of all, all been through that. And of course in your wheelhouse industries, you know, financial services and insurance, they were some of the early adopters, weren't they? Yeah, absolutely. >>Um, so, you know, an insurance, you've got huge amounts of data with loss history and, um, a lot with IOT. So in insurance, there's a whole thing of like sensorized thing in, uh, you know, taking the physical world and digitizing it. So, um, there's a big thing in insurance where, um, it's not just about, um, pricing out the risk of a loss experience, but actual reducing the loss before it even happens. So it's called risk control or loss control, you know, can we actually put sensors on oil pipelines or on elevators and, you know, reduce, um, you know, accidents before they happen. So we're, you know, working with an insurer to actually, um, listen to elevators as they move up and down and are there signals in just listening to the audio of an elevator over time that says, you know what, this elevator is going to need maintenance, you know, before a critical accident could happen. So there's huge applications, not just in structured data, but in unstructured data like voice and audio and video where a partner like Cloudera has a huge role to play. >>Great example of it. So again, narrow sort of use case for machine intelligence, but, but real value. True. We'll leave it like that. Thanks so much for taking some time. Yes. Thank you so much. Okay. We continue now with the theme of turning ideas into insights. So ultimately you can take action. We heard earlier that public cloud first doesn't mean public cloud only, and a winning strategy comprises data, irrespective of physical location on prem, across multiple clouds at the edge where real time inference is going to drive a lot of incremental value. Data is going to help the world come back to normal. We heard, or at least semi normal as we begin to better understand and forecast demand and supply and balances and economic forces. AI is becoming embedded into every aspect of our business, our people, our processes, and applications. And now we're going to get into some of the foundational principles that support the data and insights centric processes, which are fundamental to digital transformation initiatives. And it's my pleasure to welcome two great guests, Michelle Goetz. Who's a Kuba woman, VP and principal analyst at Forrester, and doing some groundbreaking work in this area. And Cindy, Mikey, who is the vice president of industry solutions and value management at Cloudera. Welcome to both of >>You. Welcome. Thank you. Thanks Dave. >>All right, Michelle, let's get into it. Maybe you could talk about your foundational core principles. You start with data. What are the important aspects of this first principle that are achievable today? >>It's really about democratization. If you can't make your data accessible, um, it's not usable. Nobody's able to understand what's happening in the business and they don't understand, um, what insights can be gained or what are the signals that are occurring that are going to help them with decisions, create stronger value or create deeper relationships, their customers, um, due to their experiences. So it really begins with how do you make data available and bring it to where the consumer of the data is rather than trying to hunt and Peck around within your ecosystem to find what it is that's important. Great. >>Thank you for that. So, Cindy, I wonder in hearing what Michelle just said, what are your thoughts on this? And when you work with customers at Cloudera, does, are there any that stand out that perhaps embody the fundamentals that Michelle just shared? >>Yeah, there's, there's quite a few. And especially as we look across, um, all the industries that we're actually working with customers in, you know, a few that stand out in top of mind for me is one is IQ via and what they're doing with real-world evidence and bringing together data across the entire, um, healthcare and life sciences ecosystems, bringing it together in different shapes and formats, making the ed accessible by both internally, as well as for their, um, the entire extended ecosystem. And then for SIA, who's working to solve some predictive maintenance issues within, there are a European car manufacturer and how do they make sure that they have, you know, efficient and effective processes when it comes to, uh, fixing equipment and so forth. And then also, um, there's, uh, an Indonesian based, um, uh, telecommunications company tech, the smell, um, who's bringing together, um, over the last five years, all their data about their customers and how do they enhance our customer experience? How do they make information accessible, especially in these pandemic and post pandemic times, um, uh, you know, just getting better insights into what customers need and when do they need it? >>Cindy platform is another core principle. How should we be thinking about data platforms in this day and age? I mean, where does, where do things like hybrid fit in? Um, what's cloud era's point >>Of view platforms are truly an enabler, um, and data needs to be accessible in many different fashions. Um, and also what's right for the business. When, you know, I want it in a cost and efficient and effective manner. So, you know, data needs to be, um, data resides everywhere. Data is developed and it's brought together. So you need to be able to balance both real time, you know, our batch historical information. It all depends upon what your analytical workloads are. Um, and what types of analytical methods you're going to use to drive those business insights. So putting and placing data, um, landing it, making it accessible, analyzing it needs to be done in any accessible platform, whether it be, you know, a public cloud doing it on-prem or a hybrid of the two is typically what we're seeing, being the most successful. >>Great. Thank you, Michelle. Let's move on a little bit and talk about practices and practices and processes as the next core principles. Maybe you could provide some insight as to how you think about balancing practices and processes while at the same time managing agility. >>Yeah, it's a really great question because it's pretty complex. When you have to start to connect your data to your business, the first thing to really gravitate towards is what are you trying to do? And what Cindy was describing with those customer examples is that they're all based off of business goals off of very specific use cases that helps kind of set the agenda about what is the data and what are the data domains that are important to really understanding and recognizing what's happening within that business activity and the way that you can affect that either in, you know, near time or real time, or later on, as you're doing your strategic planning, what that's balancing against is also being able to not only see how that business is evolving, but also be able to go back and say, well, can I also measure the outcomes from those processes and using data and using insight? >>Can I also get intelligence about the data to know that it's actually satisfying my objectives to influence my customers in my market? Or is there some sort of data drift or detraction in my, um, analytic capabilities that are allowing me to be effective in those environments, but everything else revolves around that and really thinking succinctly about a strategy that isn't just data aware, what data do I have and how do I use it, but coming in more from that business perspective to then start to be, data-driven recognizing that every activity you do from a business perspective leads to thinking about information that supports that and supports your decisions, and ultimately getting to the point of being insight driven, where you're able to both, uh, describe what you want your business to be with your data, using analytics, to then execute on that fluidly and in real time. And then ultimately bringing that back with linking to business outcomes and doing that in a continuous cycle where you can test and you can learn, you can improve, you can optimize, and you can innovate because you can see your business as it's happening. And you have the right signals and intelligence that allow you to make great decisions. >>I like how you said near time or real time, because it is a spectrum. And you know, one of the spectrum, autonomous vehicles, you've got to make a decision in real time, but, but, but near real-time, or real-time, it's, it's in the eyes of the holder, if you will, it's it might be before you lose the customer before the market changes. So it's really defined on a case by case basis. Um, I wonder Michelle, if you could talk about in working with a number of organizations, I see folks, they sometimes get twisted up and understanding the dependencies that technology generally, and the technologies around data specifically can have on critical business processes. Can you maybe give some guidance as to where customers should start, where, you know, where can we find some of the quick wins and high return, it >>Comes first down to how does your business operate? So you're going to take a look at the business processes and value stream itself. And if you can understand how people and customers, partners, and automation are driving that step by step approach to your business activities, to realize those business outcomes, it's way easier to start thinking about what is the information necessary to see that particular step in the process, and then take the next step of saying what information is necessary to make a decision at that current point in the process, or are you collecting information asking for information that is going to help satisfy a downstream process step or a downstream decision. So constantly making sure that you are mapping out your business processes and activities, aligning your data process to that helps you now rationalize. Do you need that real time near real time, or do you want to start grading greater consistency by bringing all of those signals together, um, in a centralized area to eventually oversee the entire operations and outcomes as they happen? It's the process and the decision points and acting on those decision points for the best outcome that really determines are you going to move in more of a real-time, uh, streaming capacity, or are you going to push back into more of a batch oriented approach? Because it depends on the amount of information and the aggregate of which provides the best insight from that. >>Got it. Let's, let's bring Cindy back into the conversation in your city. We often talk about people process and technology and the roles they play in creating a data strategy. That's that's logical and sound. Can you speak to the broader ecosystem and the importance of creating both internal and external partners within an organization? Yeah. >>And that's, uh, you know, kind of building upon what Michelle was talking about. If you think about datas and I hate to use the phrase almost, but you know, the fuel behind the process, um, and how do you actually become insight-driven? And, you know, you look at the capabilities that you're needing to enable from that business process, that insight process, um, you're extended ecosystem on, on how do I make that happen? You know, partners, um, and, and picking the right partner is important because a partner is one that actually helps under or helps you implement what your decisions are. Um, so, um, looking for a partner that has the capability that believes in being insight-driven and making sure that when you're leveraging data, um, you know, for within process on that, if you need to do it in a time fashion, that they can actually meet those needs of the business, um, and enabling on those, those process activities. So the ecosystem looking at how you, um, look at, you know, your vendors are, and fundamentally they need to be that trusted partner. Um, do they bring those same principles of value of being insight driven? So they have to have those core values themselves in order to help you as a, um, an end of business person enable those capabilities. So, so yeah, I'm >>Cool with fuel, but it's like super fuel when you talk about data, cause it's not scarce, right? You're never going to run out. So Michelle, let's talk about leadership. W w who leads, what does so-called leadership look like in an organization that's insight driven? >>So I think the really interesting thing that is starting to evolve as late is that organizations enterprises are really recognizing that not just that data is an asset and data has value, but exactly what we're talking about here, data really does drive what your business outcomes are going to be data driving into the insight or the raw data itself has the ability to set in motion. What's going to happen in your business processes and your customer experiences. And so, as you kind of think about that, you're now starting to see your CEO, your CMO, um, your CRO coming back and saying, I need better data. I need information. That's representative of what's happening in my business. I need to be better adaptive to what's going on with my customers. And ultimately that means I need to be smarter and have clearer forecasting into what's about ready to come, not just, you know, one month, two months, three months or a year from now, but in a week or tomorrow. >>And so that's, how is having a trickle down effect to then looking at two other types of roles that are elevating from technical capacity to more business capacity, you have your chief data officer that is shaping the exp the experiences, uh, with data and with insight and reconciling, what type of information is necessary with it within the context of answering these questions and creating a future fit organization that is adaptive and resilient to things that are happening. And you also have a chief digital officer who is participating because they're providing the experience and shaping the information and the way that you're going to interact and execute on those business activities, and either running that autonomously or as part of an assistance for your employees and for your customers. So really to go from not just data aware to data driven, but ultimately to be insight driven, you're seeing way more, um, participation, uh, and leadership at that C-suite level. And just underneath, because that's where the subject matter expertise is coming in to know how to create a data strategy that is tightly connected to your business strategy. >>Right. Thank you. Let's wrap. And I've got a question for both of you, maybe Cindy, you could start and then Michelle bring us home. You know, a lot of customers, they want to understand what's achievable. So it's helpful to paint a picture of a, of a maturity model. Uh, you know, I'd love to go there, but I'm not going to get there anytime soon, but I want to take some baby steps. So when you're performing an analysis on, on insight driven organization, city, what do you see as the major characteristics that define the differences between sort of the, the early, you know, beginners, the sort of fat middle, if you will, and then the more advanced, uh, constituents. >>Yeah, I'm going to build upon, you know, what Michelle was talking about as data as an asset. And I think, you know, also being data where, and, you know, trying to actually become, you know, insight driven, um, companies can also have data and they can have data as a liability. And so when you're data aware, sometimes data can still be a liability to your organization. If you're not making business decisions on the most recent and relevant data, um, you know, you're not going to be insight driven. So you've got to move beyond that, that data awareness, where you're looking at data just from an operational reporting, but data's fundamentally driving the decisions that you make. Um, as a business, you're using data in real time. You're, um, you're, you know, leveraging data to actually help you make and drive those decisions. So when we use the term you're, data-driven, you can't just use the term, you know, tongue in cheek. It actually means that I'm using the recent, the relevant and the accuracy of data to actually make the decisions for me, because we're all advancing upon. We're talking about, you know, artificial intelligence and so forth. Being able to do that, if you're just data where I would not be embracing on leveraging artificial intelligence, because that means I probably haven't embedded data into my processes. It's data could very well still be a liability in your organization. So how do you actually make it an asset? Yeah, I think data >>Where it's like cable ready. So, so Michelle, maybe you could, you could, you could, uh, add to what Cindy just said and maybe add as well, any advice that you have around creating and defining a data strategy. >>So every data strategy has a component of being data aware. This is like building the data museum. How do you capture everything that's available to you? How do you maintain that memory of your business? You know, bringing in data from your applications, your partners, third parties, wherever that information is available, you want to ensure that you're capturing and you're managing and you're maintaining it. And this is really where you're starting to think about the fact that it is an asset. It has value, but you may not necessarily know what that value is. Yet. If you move into a category of data driven, what starts to shift and change there is you're starting to classify label, organize the information in context of how you're making decisions and how you do business. It could start from being more, um, proficient from an analytic purpose. You also might start to introduce some early stages of data science in there. >>So you can do some predictions and some data mining to start to weed out some of those signals. And you might have some simple types of algorithms that you're deploying to do a next next best action for example. And that's what data-driven is really about. You're starting to get value out of it. The data itself is starting to make sense in context of your business, but what you haven't done quite yet, which is what insight driven businesses are, is really starting to take away. Um, the gap between when you see it, know it and then get the most value and really exploit what that insight is at the time when it's right. So in the moment we talk about this in terms of perishable insights, data and insights are ephemeral. And we want to ensure that the way that we're managing that and delivering on that data and insights is in time with our decisions and the highest value outcome we're going to have, that that insight can provide us. >>So are we just introducing it as data-driven organizations where we could see, you know, spreadsheets and PowerPoint presentations and lots of mapping to help make sort of longer strategic decisions, or are those insights coming up and being activated in an automated fashion within our business processes that are either assisting those human decisions at the point when they're needed, or an automated decisions for the types of digital experiences and capabilities that we're driving in our organization. So it's going from, I'm a data hoarder. If I'm data aware to I'm interested in what's happening as a data-driven organization and understanding my data. And then lastly being insight driven is really where light between business, data and insight. There is none it's all coming together for the best outcomes, >>Right? So people are acting on perfect or near perfect information or machines or, or, uh, doing so with a high degree of confidence, great advice and insights. And thank you both for sharing your thoughts with our audience today. It's great to have you. Thank you. Thank you. Okay. Now we're going to go into our industry. Deep dives. There are six industry breakouts, financial services, insurance, manufacturing, retail communications, and public sector. Now each breakout is going to cover two distinct use cases for a total of essentially 12 really detailed segments that each of these is going to be available on demand, but you can scan the calendar on the homepage and navigate to your breakout session for choice of choice or for more information, click on the agenda page and take a look to see which session is the best fit for you. And then dive in, join the chat and feel free to ask questions or contribute your knowledge, opinions, and data. Thanks so much for being part of the community and enjoy the rest of the day.
SUMMARY :
Have you ever wondered how we sequence the human genome, One of the things that, you know, both Cloudera and Claire sensor very and really honestly have a technological advantage over some of the larger organizations. A lot of the data you find or research you find health is usually based on white men. One of the things that we're concerned about in healthcare is that there's bias in treatment already. So you can make the treatments in the long run. Researchers are now able to use these technologies and really take those you know, underserved environments, um, in healthcare. provide the foundation to develop service center applications, sales reports, It's the era of smart but also the condition of those goods. biggest automotive customers are Volkswagen for the NPSA. And the real-time data collection is key, and this is something we cannot achieve in a classical data Finally, a data platform that lets you say yes, and digital business, but you think about it. And as such the way we use insights is also rapidly evolving. the full results they desire. Great to see you as well, Dave, Hey, so I call it the new abnormal, I finally managed to get some bag and to be able to show up dressed appropriately for you today. events, which is our business hybrid cloud, how are you thinking about the hybrid? Everything there, one item you might not have quite hit on Dave and that's hybrid data. What, what do you mean by hybrid data? So how in the heck do you get both the freedom and security You talked about security, the data flows are going to change. in the office and are not, I know our plans, Dave, uh, involve us kind of mint control of payment systems in manufacturing, you know, the pandemic highlighted America's we, uh, you know, at Cloudera I happened to be leading our own digital transformation of that type of work and the financial services industry you pointed out. You've got to ensure that you can see who just touched, perhaps by the humans, perhaps by the machines that may have led to a particular outcome. You bring it into the discussion, the hybrid data, uh, sort of new, I think, you know, for every industry transformation, uh, change in general is And they begin to deploy that on-prem and then they start Uh, w what, what do you want people to leave Well, it's a great question, but, uh, you know, I think it could be summed up in, uh, in two words. Really thank you for your time. You bet Dave pleasure being with you. And before I hand it off to Robin, I just want to say for those of you who follow me at the cube, we've extensively covered the a data first strategy and accelerating the path to value and hybrid environments. And the reason we're talking about speed and why speed Thank you for joining us over the unit. chip company focused on graphics, but as you know, over the last decade, that data exists in different places and the compute needs to follow the data. And that's the kind of success we're looking forward to with all customers. the infrastructure to support all the ideas that the subject matter experts are coming up with in terms And just to give you context, know how the platforms to run them on just kind of the close out. the work they did with you guys and Chev, obviously also. Is it primarily go to market or you do an engineering work? and take advantage of invidious platform to drive better price performance, lower cost, purpose platforms that are, that are running all this ERP and CRM and HCM and you So that regardless of the technique, So the good news, the reason this is important is because when you think about these data intensive workloads, maybe these consumer examples and Rob, how are you thinking about enterprise AI in The opportunity is huge here, but you know, 90% of the cost of AI Maybe you could add something to that. You know, the way we see this at Nvidia, this journey is in three phases or three steps, And you still come home and assemble it, but all the parts are there. uh, you know, garbage in, garbage out. perform at much greater speed and efficiency, you know, and that's allowing us as an industry That is really the value layer that you guys are building out on top of that, And that's what keeps us moving forward. this partnership started, uh, with data analytics, um, as you know, So let's talk a little bit about, you know, you've been in this game So having the data to know where, you know, And I think for companies just getting started in this, the thing to think about is one of It just ha you know, I think with COVID, you know, we were working with, um, a retailer where they had 12,000 the AI winter, and then, you know, there's been a lot of talk about it, but it feels like with the amount the big opportunity is, you know, you can apply AI in areas where some kind of normalcy and predictability, uh, what do you see in that regard? and they'll select an industry to say, you know what, I'm a restaurant business. And it's that that's able to accurately So where do you see things like They've got to move, you know, more involved in, in the data pipeline, if you will, the data process, and really getting them to, you know, kind of unlock the data because they do where you can have a very product mindset to delivering your data, I think is very important data is a product going to sell my data and that's not necessarily what you mean, thinking about products or that are able to agily, you know, think about how can we collect this data, Of data products, and it might be revenue generating, or it might be in the case of, you know, cyber, maybe it reduces my expected So the telematics, you know, um, in order to realize something you know, financial services and insurance, they were some of the early adopters, weren't they? this elevator is going to need maintenance, you know, before a critical accident could happen. So ultimately you can take action. Thanks Dave. Maybe you could talk about your foundational core principles. are the signals that are occurring that are going to help them with decisions, create stronger value And when you work with customers at Cloudera, does, are there any that stand out that perhaps embody um, uh, you know, just getting better insights into what customers need and when do they need it? I mean, where does, where do things like hybrid fit in? whether it be, you know, a public cloud doing it on-prem or a hybrid of the two is typically what we're to how you think about balancing practices and processes while at the same time activity and the way that you can affect that either in, you know, near time or Can I also get intelligence about the data to know that it's actually satisfying guidance as to where customers should start, where, you know, where can we find some of the quick wins a decision at that current point in the process, or are you collecting and technology and the roles they play in creating a data strategy. and I hate to use the phrase almost, but you know, the fuel behind the process, Cool with fuel, but it's like super fuel when you talk about data, cause it's not scarce, ready to come, not just, you know, one month, two months, three months or a year from now, And you also have a chief digital officer who is participating the early, you know, beginners, the sort of fat middle, And I think, you know, also being data where, and, you know, trying to actually become, any advice that you have around creating and defining a data strategy. How do you maintain that memory of your business? Um, the gap between when you see you know, spreadsheets and PowerPoint presentations and lots of mapping to to be available on demand, but you can scan the calendar on the homepage and navigate to your breakout
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Uli Homann, Microsoft | IBM Think 2021
>> Announcer: From around the globe it's theCUBE with digital coverage of IBM Think 2021. Brought to you by IBM. >> Welcome back to theCUBE's coverage of IBM Think 2021 Virtual. I'm John Furrier, host of theCUBE. And it's theCUBE Virtual and Uli Homann who's here, Corporate Vice President of Cloud & AI at Microsoft. Thanks for comin' on. I love this session. Obviously, Microsoft one of the big clouds. Awesome. You guys partnering with IBM here, at IBM Think. I remember during the client-server days in the '80s, late '80s to early '90s the open systems interconnect was a big part of opening up the computer industry. That was networking, intra-networking and really created more LANs and more connections for PCs et cetera, and the world just went on from there. Similar now with hybrid cloud, you're seeing that same kind of vibe, right? You're seeing that same kind of alignment with distributed computing architectures for businesses. Where now you have, it's not just networking and plumbing, and connecting, you know, LANs and PCs, and printers, it's connecting everything. It's kind of almost a whole 'nother world, but similar movie, if you will. So this is really going to be good for people who understand that market. IBM does, you guys do. Talk about the alignment between IBM and Microsoft in this new hybrid cloud space. It's really kind of now standardized, but yet it's just now coming. >> Yeah, so again, fantastic question. So the way I think about this is first of all, Microsoft and IBM are philosophically very much aligned. We're both investing in key open source initiatives like the Cloud Native Compute Foundation, CNCF, something that we both believe in. We're both partnering with the Red Hat organization so Red Hat forms a common bond, if you so want to, between Microsoft and IBM. And again, part of this is how can we establish a system of capabilities that every client has access to, and then build on top of that stack. And again, IBM does this very well with their Cloud Paks which are coming out now with data and AI, and others. So open source, open standards are key elements and then you mentioned something critical which I believe is not under, misunderstood, but certainly not appreciated enough is this is about connectivity between businesses and so part of the power of the IBM perspective together with Microsoft is bringing together key business applications for health care, for retail, for manufacturing and really make them work together so that our clients that are-- critical scenarios get the support they need from both IBM as well as Microsoft on top of this common foundation of the CNCF and other open standards. >> You know, it's interesting, I love that point. I'm going to double-down and amplify that and continue to bring it up. Connecting between businesses is one thread but now, people, because you have an edge that's also industrial, business, but also people. People are also participating in open source, people have wearables, people are connected so they can, and also they're connecting with collaboration. So this kind of brings a whole 'nother architecture which I want to get into the solutions with you on on how you see that playing out. But first, I know, you know, you're a veteran with Microsoft for many, many years, for decades. Microsoft's core competency has been ecosystems, developer ecosystems, customer ecosystems. Today, that the services motion is build around ecosystems. You guys have that playbook, IBM's well versed in it, as well. How does that impact your partnerships, your solutions, and how you deal with down this open marketplace? >> Well, let's start with the obvious. Obviously, Microsoft and IBM will work together in common ecosystems. Again, I'm going to reference the CNCF again as the foundation for a lot of these initiatives. But then we are also working together in the Red Hat ecosystem because Red Hat has built an ecosystem that Microsoft and IBM are players in that ecosystem. However, we also are looking higher level 'cause a lot of times when people think ecosystems, it's fairly low-level technology. But Microsoft and IBM are talking about partnerships that are focused on industry scenarios. Again, retail for example, or health care and others where we're building on top of these lower-level ecosystem capabilities and then bringing together the solution scenarios where the strength of IBM capabilities is coupled with Microsoft capabilities to drive this very famous one plus one equals three. And then the other piece that I think we both agree on is the open source ecosystem for software development and software development collaboration. And GitHub is a common anchor that we both believe can feed the world's economy with respect to the software solutions that are needed to really, yeah, bring the capabilities forward, help improve the world's economy and so forth by effectively bringing together brilliant minds across the ecosystem and again, just Microsoft and IBM bringing some people, but the rest of the world obviously participating in that, as well. So thinking again, open source, open standards, and then industry-specific collaboration and capabilities being a key part. You mentioned people. We certainly believe that people play a key role, software developers and the GitHub notion being a key one. But there are others where again, Microsoft with Microsoft 365 has a lot of capabilities in connecting people within the organization and across organizations. And while we're using Zoom, here, a lot of people are utilizing Teams 'cause Teams is on the one side of collaboration platform, but on the other side is also an application host. And so bringing together people collaboration supported and powered by applications from IBM, from Microsoft and others, is going to be, I think, a huge differentiation in terms of how people interact with software in the future. >> Yeah, and I think that whole joint development is a big part of this new people equation where it's not just partnering in market, it's also at the tech, and you've got open source, and it's a just phenomenal innovation formula, there. So let's ask what solutions, here. I want to get into some of the top solutions you're doing that Microsoft that maybe with IBM. But your title as the Corporate Vice President Cloud & AI, c'mon, could you get a better department? I mean, more relevant than that? I mean, it's exciting. You know, cloud scale is driving tons of innovation, AI is eating software or changing the software paradigm. We're going to see that playing out. I've done dozens of interviews just in this past month on how AI's a more, certainly with machine learning, and having a control plane with data, changing the game. So tell us, what are the hot solutions for hybrid cloud and why is this a different ballgame than say, public cloud? >> Well, so first of all, let's talk a little bit about the AI capabilities and data because I think they're two categories. You are seeing an evolution of AI capabilities that are coming out. And again, I just read IBM's announcement about integrating the Cloud Pak with IBM Satellite. I think that's a key capability that IBM is putting out there and we are partnering with IBM in two directions, there. IBM has done a fantastic job to build AI capabilities that are relevant for industries, health care being a very good example, again, retail being another one. And I believe Microsoft and IBM will work on both partnership on the technology side as well as the AI usage in specific verticals. Microsoft is doing similar things. Within our Dynamics product line, we're using AI for business applications, for planning, scheduling, optimizations, risk assessments, those kind of scenarios. And of course, we're using those in the Microsoft 365 environment, as well. I always joke that despite my 30 years at Microsoft, I still don't know how to really use PowerPoint and I can't do a PowerPoint slide for the life of me, but with a new designer, I can actually get help from the system to make beautiful PowerPoint happen. So bringing AI into real life usage I think is the key part. The hybrid scenario is critical here, as well, especially when you start to think about real life scenarios like safety, worker safety in a critical environment, freshness of product. We're seeing retailers deploying cameras and AI inside the retail stores to effectively make sure that the shelves are stocked, that the quality of the vegetables, for example, continues to be high and monitored. And previously, people would do this on an occasional basis running around in the store. Now the store is monitored 24/7 and people get notified when things need fixing. Another really cool scenario set is quality. We are working with a Finnish steel producer that effectively is looking at the stainless steel as it's being produced and they have cameras on this steel that look at specific marks. And if these marks show up then they know that the stainless steel will be bad. And I don't know if you have looked at a manufacturing process, but the earlier they can get failures detected, the better it is because they can most likely, or more often than not, return the product back into the beginning of the funnel and start over. And that's what they're using. So you can see molten steel, logically speaking, with a camera and AI. And previously, humans did this which is obviously A, less reliable and B, dangerous because this is very, very hot, this is very glowing steel. And so increasing safety while at the same time improving the quality is something that we see in hybrid scenarios. Again, autonomous driving, another great scenario where perception AI is going to be utilized. So there's a bunch of capabilities out there that really are hybrid in nature and will help us move forward with key scenarios, safety, quality, and autonomous behaviors like driving and so forth. >> Uli, great, great insight. Great product vision. Great alignment with IBM's hybrid cloud space what all customers are lookin' for, now. And certainly multicloud around the horizon. So great to have you on. Great agility, and congratulations for your continued success. You've got a great area, cloud and AI, and we'll be keeping in touch. I'd love to do a deep dive, sometime. Thanks for coming on. >> John, thank you very much for the invitation and great questions, great interview. Love it, appreciate it. >> Thank you very much. Okay, theCUBE coverage here, at IBM Think 2021 Virtual. I'm John Furrier, your host. Thanks for watching. (soft electronic music) ♪ Dah-De-Da ♪ ♪ Dah-De ♪
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(upbeat music) >> Narrator: From around the globe. It's theCUBE with digital coverage of IBM Think 2021. Brought to you by IBM. >> Welcome back to theCUBE coverage of IBM. Think 2021 virtual. I'm John Furrier, host of theCUBE. And this is theCUBE virtual and Uli Homann who's here Corporate Vice President, of cloud and AI at Microsoft. Thanks for coming on. I love this session, obviously, Microsoft one of the big clouds. Awesome. You guys partnering with IBM here at IBM Think. First of all, congratulations on all the success with Azure and just the transformation of IBM. I mean, Microsoft's Cloud has been phenomenal and hybrid is spinning perfectly into the vision of what enterprises want. And this has certainly been a great tailwind for everybody. So congratulations. So for first question, thanks for coming on and tell us the vision for hybrid cloud for Microsoft. It's almost like a perfect storm. >> Yeah. Thank you, John. I really appreciate you hosting me here and asking some great questions. We certainly appreciate it being part of IBM Think 2021 virtual. Although I do wish to see some people again, at some point. From our perspective, hybrid computing has always been part of the strategy that Microsoft as policed. We didn't think that public cloud was the answer to all questions. We always believed that there is multiple scenarios where either safety latency or other key capabilities impeded the usage of public cloud. Although we will see more public cloud scenarios with 5G and other capabilities coming along. Hybrid computing will still be something that is important. And Microsoft has been building capabilities on our own as a first party solution like Azure Stack and other capabilities. But we also partnering with VMware and others to effectively enable investment usage of capabilities that our clients have invested in to bring them forward into a cloud native application and compute model. So Microsoft is continuing investing in hybrid computing and we're taking more and more Azure capabilities and making them available in a hybrid scenario. For example, we took our entire database Stack SQL Server PostgreSQL and recently our Azure machine learning capabilities and make them available on a platform so that clients can run them where they need them in a factory in on-premise environment or in another cloud for example, because they trust the Microsoft investments in relational technology or machine learning. And we're also extending our management capabilities that Azure provides and make them available for Kubernetes virtual machine and other environments wherever they might run. So we believe that bringing Azure capabilities into our clients is important and taking also the capabilities that our clients are using into Azure and make it available so that they can manage them end to end is a key element of our strategy. >> Yeah. Thanks Uli for sharing that, I really appreciate that. You and I have been in this industry for a while. And you guys have a good view on this how Microsoft's got perspective riding the wave from the original computer industry. I remember during the client server days in the 80s, late 80s to early 90s the open systems interconnect was a big part of opening up the computer industry that was networking, internetworking and really created more lans and more connections for PCs, et cetera. And the world just went on from there. Similar now with hybrid cloud you're seeing that same kind of vibe. You seeing the same kind of alignment with distributed computing architectures for businesses where now you have, it's not just networking and plumbing and connecting lans and PCs and printers. It's connecting everything. It's almost kind of a whole another world but similar movie, if you will. So this is really going to be good for people who understand that market. IBM does, you guys do. Talk about the alignment between IBM and Microsoft in this new hybrid cloud space? It's really kind of now standardized but yet it's just now coming. >> Yeah. So again, fantastic question. So the way I think about this is first of all, Microsoft and IBM are philosophically very much aligned. We're both investing in key open source initiatives like the Cloud Native Computing Foundation, CNCF something that we both believe in. We are both partnering with the Red Hat organizations. So Red Hat forms a common bond if you still want to between Microsoft and IBM. And again, part of this is how can we establish a system of capabilities that every client has access to and then build on top of that stack. And again, IBM does this very well with their cloud packs which are coming out now with data and AI and others. And again, as I mentioned before we're investing in similar capabilities to make sure that core Azure functions are available on that CNCF cloud environment. So open source, open standards are key elements. And then you mentioned something critical which I believe is misunderstood but certainly not appreciated enough is, this is about connectivity between businesses. And so part of the power of the IBM perspective together with Microsoft is bringing together key business applications for healthcare, for retail, for manufacturing and really make them work together so that our clients that are critical scenarios get the support they need from both IBM as well as Microsoft on top of this common foundation of the CNCF and other open standards. >> It's interesting. I love that point. I'm going to double down and amplify that late and continue to bring it up. Connecting between businesses is one thread. But now people, because you have an edge, that's also industrial business but also people. People are participating in open source. People have wearables, people are connected. And also they're connecting with collaboration. So this kind of brings a whole 'nother architecture which I want to get into the solutions with you on on how you see that playing out. But first I know, you're a veteran with Microsoft for many, many years of decades. Microsoft's core competency has been ecosystems developer ecosystems, customer ecosystems. Today, that the services motion is built around ecosystems. You guys have that playbook IBM's well versed in it as well. How does that impact your partnerships, your solutions and how you deal with down this open marketplace? >> Well, let's start with the obvious. Obviously Microsoft and IBM will work together in common ecosystem. Again, I'm going to reference the CNCF again as the foundation for a lot of these initiatives. But then we're also working together in the ed hat ecosystem because Red Hat has built an ecosystem and Microsoft and IBM are players in that ecosystem. However, we also are looking a higher level there's a lot of times when people think ecosystems it's fairly low level technology. But Microsoft and IBM are talking about partnerships that are focused on industry scenarios. Again retail, for example, or healthcare and others where we're building on top of these lower level ecosystem capabilities and then bringing together the solution scenarios where the strength of IBM capabilities is coupled with Microsoft capabilities to drive this very famous one plus one equals three. And then the other piece that I think we both agree on is the open source ecosystem for software development and software development collaboration and GitHub is a common anchor that we both believe can feed the world's economy with respect to the software solutions that are needed to really bring the capabilities forward, help improve the wealth economy and so forth by effectively bringing together brilliant minds across the ecosystem. And again, just Microsoft and IBM bringing some people but the rest of the world obviously participating in that as well. So thinking again, open source, open standards and then industry specific collaboration and capabilities being a key part. You mentioned people. We certainly believe that people play a key role in software developers and the get hub notion being a key one. But there are others where, again, Microsoft with Microsoft 365 has a lot of capabilities in connecting people within the organization and across organizations. And while we're using zoom here, a lot of people are utilizing teams because teams is on the one side of collaboration platform. But on the other side is also an application host. And so bringing together people collaboration supported and powered by applications from IBM from Microsoft and others is going to be, I think a huge differentiation in terms of how people interact with software in the future. >> Yeah, and I think that whole joint development is a big part of this new people equation where it's not just partnering in market, it's also at the tech and you got open source and just phenomenal innovation, a formula there. So let's ask what solutions here. I want to get into some of the top solutions you're doing with Microsoft and maybe with IBM, but your title is corporate vice president of cloud and AI come on, cause you get a better department. I mean, more relevant than that. I mean, it's exciting. Your cloud-scale is driving tons of innovation. AI is eating software, changing the software paradigm. We can see that playing out. I've done dozens of interviews just in this past month on how AI is more certainly with machine learning and having a control plane with data, changing the game. So tell us what are the hot solutions for hybrid cloud? And why is this a different ball game than say public cloud? >> Well, so first of all let's talk a little bit about the AI capabilities and data because I think there are two categories. You're seeing an evolution of AI capabilities that are coming out. And again, I just read IBM's announcement about integrating the cloud pack with IBM Satellite. I think that's a key capability that IBM is putting out there and we're partnering with IBM in two directions there. Making it run very well on Azure with our Red Hat partners. But on the other side, also thinking through how we can optimize the experience for clients that choose Azure as their platform and IBM cloud Pak for data and AI as their technology, but that's a technology play. And then the next layer up is again, IBM has done a fantastic job to build AI capabilities that are relevant for industries. Healthcare being a very good example. Again, retail being another one. And I believe Microsoft and IBM will work on both partnerships on the technology side as well as the AI usage in specific verticals. Microsoft is doing similar things within our dynamics product line. We're using AI for business applications for planning, scheduling, optimizations, risk assessments those kinds of scenarios. And of course we're using those in the Microsoft 365 environment as well. I always joke that despite my 30 years at Microsoft, I still don't know how to read or use PowerPoint. And I can't do a PowerPoint slide for the life of me but with a new designer, I can actually get help from the system to make beautiful PowerPoint happen. So bringing AI into real life usage I think is the key part. The hybrid scenario is critical here as well. And especially when you start to think about real life scenarios, like safety, worker safety in a critical environment, freshness of product we're seeing retailers deploying cameras and AI inside the retail stores to effectively make sure that the shelves are stocked. That the quality of the vegetables for example, continues to be high and monitored. And previously people would do this on a occasional basis running around in the store. Now the store is monitored 24/7 and people get notified when things need fixing. Another really cool scenario set, is quality. We're working with a finished steel producer that effectively is looking at the stainless steel as it's being produced. And they have cameras on this steel that look at specific marks. And if these marks show up, then they know that the stainless steel will be bad. And I don't know if you've looked at a manufacturing process, but the earlier they can get a failure detected the better it is because they can most likely or more often than not return the product back into the beginning of the funnel and start over. And that's what they're using. So you can see molten steel, logically speaking with a camera and AI. And previously humans did this which is obviously a less reliable and be dangerous because this is very, very hot. This is very blowing steel. And so increasing safety while at the same time, improving the quality is something that we see hybrid scenarios. Again, autonomous driving, another great scenario where perception AI is going to be utilized. So there's a bunch of capabilities out there that really are hybrid in nature and will help us move forward with key scenarios, safety, quality and autonomous behaviors like driving and so forth. >> Uli, great insight, great product vision great alignment with IBM's hybrid cloud space with all customers are looking for now and certainly multi-cloud around the horizon. So great to have you on, great agility and congratulations for your continued success. You got great area cloud and AI and we'll be keeping in touch. I'd love to do a deep dive sometime. Thanks for coming on. >> John, thank you very much for the invitation and great questions. Great interview. Love it. Appreciate it. >> Okay, CUBE coverage here at IBM Think 2021 virtual. I'm John Furrier, your host. Thanks for watching. (upbeat music)
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Kiernan Taylor, Kevin Surace and Issac Sacolick | BizOps Chaos to Clarity 2021
(upbeat music) >> Welcome to this BizOps Manifesto Power Panel, Data Lake or Data Landfill. We're going to be talking about that today. I've got three guests joining me. We're going to dive through that. Kieran Taylor is here the CMO of Broadcom's Enterprise Software Division. Kieran, great to have you on the program. >> Thank you, Lisa. >> Kevin Surace is here as well. Chairman and CTO of Appvance, hey Kevin. >> Hey Lisa. >> And Isaac Sacolick Author and CEO of StarCIO. Isaac, welcome. >> Hi Lisa, thanks for having me. >> So we're going to spend the next 25 to 30 minutes talking about the challenges and the opportunities that data brings to organizations. You guys are going to share some of your best practices for how organizations can actually sort through all this data to make data-driven decisions. We're also going to be citing some statistics from the Inaugural BizOps Industry Survey of the State of Digital Business in which 519 business and technology folks were surveyed across five nations. Let's go ahead and jump right in and the first one in that server that I just mentioned 97% of organizations say we've got data related challenges, limiting the amount of information that we actually have available to the business. Big conundrum there. How do organizations get out of that conundrum? Kieran, we're going to start with you. >> Thanks Lisa. You know, I think, I don't know if it's so much limiting information as it is limiting answers. There's no real shortage of data I don't think being captured, recently met with a unnamed auto manufacturer Who's collecting petabytes of data from their connected cars and they're doing that because they don't really yet know what questions they have of the data. So I think you get out of this Data Landfill conundrum by first understanding what questions to ask. It's not algorithms, it's not analytics. It's not, you know, math that's going to solve this problem. It's really, really understanding your customer's issues and what questions to ask of the data >> Understanding what questions to ask of the data. Kevin, what are your thoughts? >> Yeah, look, I think it gets down to what questions you want to ask and what you want out of it, right? So there's questions you want to ask but what are the business outcomes you're looking for, which is the core of BizOps anyway, right? What are the business outcomes and what business outcomes can I act upon? So there are so many business outcomes you can get from data and you go, well, I can't legally act upon that. I can't practically act upon that. I can't, whether it's lay off people or hire people or whatever it is, right? So what are the actionable items? There is plenty of data. We would argue too much data. Now we could say, is the data good? Is the data bad? Is it poorly organized? Is it, noisy? There's all other problems, right? There's plenty of data. What do I do with it? What can I do that's actionable? If I was an automaker and I had lots of sensors on the road, I had petabytes, as Kieran says and I'd probably bringing in petabytes potentially every day. Well, I could make myself driving systems better. That's an obvious place to start or that's what I would do but I could also potentially use that to change people's insurance and say, if you drive in a certain way something we've never been able to do. If you drive in a certain way, based on the sensors you get a lower insurance rate, then nobody's done that. But now there's interesting business opportunities for that data that you didn't have one minute ago and I just gave away. So, (laughs) it's all about the actionable items in the data. How do you drive something to the top line and the bottom line? 'Cause in the end, that's how we're all measured. >> And Isaac, I know you say data is the lifeblood. What are your thoughts on this conundrum? >> Well, I think, you know, they gave you the start and the end of the equation, start with a question. What are you really trying to answer? What you don't understand that you want to learn about your business connect it to an outcome that is valuable to you. And really what most organizations struggle with is a process that goes through discovery, learning what's in the data, addressing data, quality issues, loading new data sources if required and really doing that iteratively and we're all agile people here at BizOps, right? So doing it iteratively, getting some answers out and understanding what the issues are with the underlying data and then going back and revisiting and reprioritizing what you want to do next. Do you want to go look at another question? Is the answer heading down a path that you can drive outcomes? Do you got to go cleanse some data? So it's really that, how do you put it together so that you can peel the onion back and start looking at data and getting insights out of it. >> Great advice, another challenge though, that the survey identified was that nearly 70% of the respondents and again, 519 business and technology professionals from five countries said, we are struggling to create business metrics from our data with so much data, so much that we can't access. Can you guys share best practices for how organizations would sort through and identify the best data sources from which they can identify the ideal business metrics? Kieran, take it away. >> Sure thing, I guess I'll build on Isaac's statements. Every company has some gap in data, right? And so when you do that, that data gap analysis I think you really, I don't know. It's like Alice in Wonderland, begin at the beginning, right? You start with that question like Isaac said, And I think the best questions are really born from an understanding of what your customers value. And if you dig into that, you understand what the customers value, you build it off of actual customer feedback, market research then you know what questions to ask and then from that, hey, what inputs do I need to really understand how to solve that particular business issue or problem. >> Kevin, what are your thoughts? >> Yeah, I'm going to add to that, completely agree but, look, let's start with sales data, right? So sales data is something, everybody watching this understands, even if they're not in sales, they go well, okay, I understand sales data. What's interesting there is we know who our customers are. We could probably figure out if we have enough data, why they buy, are they buying because of a certain sales person? Are they buying because it's a certain region? Are they buying because of some demographic that we don't understand, but AI can pull out, right? So I would like to know, who's buying and why they're buying. Because if I know that I might make more of what more of those people want whatever that is, certain fundamental sales changes or product changes or whatever it is. So if you could certainly start there, if you start nowhere else, say I sell X today. I'd like to sell X times 1.2 by next year. Okay, great. Can I learn from the last five years of sales, millions of units or million or whatever it is, how to do that better and the answer is for sure yes and yes there's problems with the data and there's holes in the data as Kieran said and there's missing data. It doesn't matter, there's a lot of data around sales. So you can just start there and probably drive some top line growth, just doing what you're already doing but doing it better and learning how to do it better. >> Learning how to do it better. Isaac, talk to us about what your thoughts are here with respect to this challenge. >> Well, when you look at that percentage 70% struggling with business metrics, you know what I see is some companies struggling when they have too few metrics and you know, their KPIs, it really doesn't translate well to people doing work for a customer for an application, responding to an issue. So when you have too few in there too disconnected from the work, people don't understand how to use them and then on the flip side I see other organizations trying to create metrics around every single part of the operation, you know, dozens of different ways of measuring user experience and so forth. And that doesn't work because now we don't know what to prioritize. So I think the art of this is management coming back and saying, what are the metrics? Do we want to see impact and changes over in a short amount of time, over the next quarter, over the next six months and to pick a couple in each category, certainly starting with the customer, certainly looking at sales but then also looking at operations and looking at quality and looking at risk and say to the organization, these are the two or three we're going to focus on in the next six months and then I think that's what simplifies it for organizations. >> Thanks, Isaac. So something that I found interesting, it's not surprising in that the survey found that too much data is one of the biggest challenges that organizations have followed by the limitations that we just talked about in terms of identifying what are the ideal business metrics, but a whopping 74% of survey respondents said we failed to have key data available in real time, which is a big inhibitor for data-driven decision-making. Can you guys offer some advice to organizations? How can they harness this data and glean insights from it faster, Kieran, take it away. >> Yeah, I think there are probably five steps to establishing business KPIs and Lisa your first two questions and these gentleman's answers laid out the first two that is define the questions that you want answers for and then identify what those data inputs would be. You know, if you've got a formula in mind, what data inputs do do you need? The remaining three steps. One is, you know, to evaluate the data you've got and then identify what's missing, you know what do you need to then fetch? And then that fetching, you need to think about the measurement method, the frequency I think Isaac mentioned, you know this concept of tools for all. We have too many tools to collect data. So, the measurement method and frequency is important standardizing on tools and automating that collection wherever possible. And then the last step, this is really the people component of the formula. You need to identify stakeholders that will own those business KPIs and even communicate them within the organization. That human element is sometimes forgotten and it's really important. >> It is important, it's one of the challenges as well. Kevin, talk to us about your thoughts here. >> Yeah, again I mean, for sure you've got in the end you've got the human element. You can give people all kinds of KPIs as Isaac said, often it's too many. You have now KPI the business to death and nobody can get out and do anything that doesn't work. Obviously you can't improve things until you measure them. So you have to measure, we get that. But this question of live data is interesting. My personal view is only certain kinds of data are interesting, absolutely live in the moment. So I think people get in their mind, oh, well if I could deploy IOT everywhere and get instantaneous access within one second to the amalgam of that data, I'm making up words too. That would be interesting. Are you sure that'd be interesting? I might rather analyze the last week of real, real data, really deep analysis, right? Build you know, a real model around that and say, okay for the next week, you ought to do the following. Now I get that if you're in the high-frequency stock trading business you know, every millisecond counts, okay? But most of our businesses do not run by the millisecond and we're not going to make a business decision especially humans involved in a millisecond anyway. We make business decisions based on a fair bit of data, days and weeks. So this is just my own personal opinion. I think people get hung up on this. I've got to have all this live data. No, you want great data analysis using AI and machine learning to evaluate as much data as you can get over whatever period of time that is a week, a month a year and start making some rational decisions off of that information. I think that is how you run a business that's going to crush your competition. >> Good advice, Isaac what are your thoughts on these comments? >> Yeah, I'm going to pair off of Kevin's comments. You know, how do you chip away at this problem at getting more real time data? And I'll share two insights first, from the top down, you know, when StarCIO works with a group of CEO and their executive group, you know how are they getting their data? Well, they're getting it in a boardroom with PowerPoints with spreadsheets behind those PowerPoints, with analysts doing a lot of number crunching and behind all that are all the systems of record around the CRM and the ERP and all the other systems that are telling them how they're performing. And I suggest to them for a month, leave the world of PowerPoint and Excel and bring your analysts in to show you the data live in the systems, ask questions and see what it's like to work with real time data. That first changes the perspective in terms of all the manual work that goes into homogenizing that data for them. But then they start getting used to looking at the tools where the data is actually living. So that's an exercise from the top down from the bottom up when we talk to the it groups, you know so much of our data technologies were built at a time when batch processing in our data centers was the only way to go. We ran these things overnight to move data from point a to point B and with the Cloud, with data streaming technologies it's really a new game in town. And so it's really time for many organizations to modernize and thinking about how they're streaming data. Doesn't necessarily have to be real time. It's not really IOT but it's really saying, I need to have my data updated on a regular basis with an SLA against it so that my teams and my businesses can make good decisions around things. >> So let's talk now about digital transformation. We've been talking about that for years. We talked a lot about in 2020, the acceleration of digital transformation for obvious reasons. But when organizations are facing this data conundrum that we talked about, this sort of data disconnect too much can't get what we need right away. Do we need it right away? How did they flip the script on that so that it doesn't become an impediment to digital transformation but it becomes an accelerant. Kieran >> You know, a lot of times you'll hear vendors talk about technology as being the answer, right? So MI, ML, my math is better than your math, et cetera. And technology is important but it's only effective to the point that which people can actually interpret understand and use the data. And so I would put forth this notion of having data at all levels throughout an organization too often. What you'll see is that I think Isaac mentioned it, you know the data is delivered to the C-suite via PowerPoint and it's been sanitized and scrubbed, et cetera. But heck, by the time it gets to the C-suite it's three weeks old. Data at all levels is making sure that throughout organization, the right people have real-time access to data and can make actionable decisions based upon that. So I think that's a real vital ingredient to successful digital transformation. >> Kevin. >> Well, I like to think of digital transformation as looking at all of your relatively manual or paper-based or other processes whatever they are throughout the organization and saying is this something that can now be done for lack of a better word by a machine, right? And that machine could be algorithms. It could be computers, it could be humans it could be Cloud, it could be AI it could be IOT doesn't really matter. (clears throat) And so there's a reason to do that and of course, the basis of that is the data. You've got to collect data to say, this is how we've been performing. This is what we've been doing. So an example, a simple example of digitalization is people doing RPA around customer support. Now you collect a lot of data on how customer support has been supporting customers. You break that into tiers and you say, here's the easiest, lowest tier. I had farmed that out to probably some other country 20 years ago or 10 years ago. Can I even with the systems in place, can I automate that with a set of processes, Robotic Process Automation that digitizes that process now, Now there still might be, you know 20 different screens that click on all different kinds of things, whatever it is, but can I do that? Can I do it with some Chatbots? Can I do it with it? No, I'm not going to do all the customer support that way but I could probably do a fair bit. Can I digitize that process? Can I digitize the process? Great example we all know is insurance companies taking claims. Okay, I have a phone. Can, I take a picture of my car that just got smashed send it in, let AI analyze it and frankly, do an ACH transfer within the hour, because if it costs them insurance company on average 300 to $500 depending on who they are to process a claim, it's cheaper to just send me the $500 then even question it. And if I did it two or three times, well then I'm trying to steal their money and I should go to jail, right? So these are just, I'm giving these as examples 'cause they're examples that everyone who is watching this would go, oh I understand you're digitizing a process. So now when we get to much more complex processes that we're digitizing in data or hiring or whatever, those are a little harder to understand but I just tried to give those as like everyone understands yes, you should digitize those. Those are obvious, right? >> Now those are great examples, you're right. They're relatable across the board here. Isaac, talk to me about what your thoughts are about. Okay, let's do the conundrum. How do we flip the script and leverage data, access to it insights to drive and facilitate digital transformation rather than impede it. >> Well remember, you know, digital transformation is really about changing the business model, changing how you're working with customers and what markets you're going after. You're being forced to do that because of the pace digital technologies are enabling competitors to outpace you. And so we really like starting digital transformations with a vision. What does this business need to do better, differently more of what markets are we going to go after? What types of technologies are important? And we're going to create that vision but we know long-term planning, doesn't work. We know multi-year planning, doesn't work. So we're going to send our teams out on an agile journey over the next sprint, over the next quarter and we're going to use data to give us information about whether we're heading in the right direction. Should we do more of something? Is this feature higher priority? Is there a certain customer segment that we need to pay attention to more? Is there a set of defects happening in our technology that we have to address? Is there a new competitor stealing market share all that kind of data is what the organization needs to be looking at on a very regular basis to say, do we need to pivot, what we're doing? Do we need to accelerate something? Are we heading in the right direction? Should we give ourselves high fives and celebrate a quick win? Because we've accomplished something 'cause so much of transformation is what we're doing today. We're going to change what we're doing over the next three years, and then guess what? There's going to be a new set of technologies. There's going to be another disruption that we can't anticipate and we want our teams sitting on their toes waiting to look at data and saying, what should we do next? >> That's a great segue Isaac into our last question, which is around culture that's always one of those elephants in the room, right? Because so much cultural transformation is necessary but it's incredibly difficult. So question for you guys, Kieran we'll start with you is, should you advise leadership, should really create a culture, a company-wide culture around data? What do you think? >> Absolutely. I mean, this reminds me of DevOps in many ways and you know, the data has to be shared at all levels and has to empower people to make decisions at their respective levels so that we're not, you know kind of siloed in our knowledge or our decision-making, it's through that collective intelligence that I think organizations can move forward more quickly but they do have to change the culture and they've got to have everyone in the room. Everyone's got a stake in driving business success from the C-suite down to the individual contributor >> Right, Kevin, your thoughts >> You know what? Kieran's right. Data silos, one of the biggest brick walls in all of our way, all the time, you know SecOps says there is no way I'm going to share that database because it's got PII. Okay, well, how about if we strip the PII? Well, then that won't be good for something else and you're getting these huge arguments and if you're not driving it from the top, certainly the CIO, maybe the CFO, maybe the CEO I would argue the CEO, drives it from the top. 'Cause the CEO drives company culture and you know, we talk BizOps and the first word of that is Biz. It's the business, right? It's Ops being driven by business goals and the CEO has to set the business goals. It's not really up to the CIO to set business goals. They're setting operational goals, it's up to the CEO. So when the CEO comes out and says our business goals are to drive up sales by this drive down cost by this drive up speed of product development, whatever it is and we're going to digitize all of our processes to do that. We're going to set in KPIs. We're going to measure everything that we do and everybody's going to work around this table. By the way just like we did with DevOps a decade ago, right? And said, Dev, you actually have to work with Ops now and they go, those dangerous guys way over in that other building, we don't even know who they are but in time people realize that we're all on the same team and that if developers develop something that operations can't host and support and keep alive, it's junk right? And we used to do that and now we're much better at it. And whether it's Dev, SecOps or Dev two-way Ops, whatever all those teams working together. Now we're going to spread that out and make it a bigger pyre on the company and it starts with the CEO. And when the CEO makes it a directive for the company I think we're all going to be successful. >> Isaac, what are your thoughts? >> I think we're really talking about a culture of transformation and a culture of collaboration. I mean, again, everything that we're doing now we're going to build, we're going to learn. We're going to use data to pivot what we're doing. We're going to release a product to customers. We're going to get feedback. We're going to continue to iterate over those things. Same thing when it comes to sales, same things that you know, the experiments that we do for marketing, what we're doing today, we're constantly learning. We're constantly challenging our assumptions. We're trying to throw out the sacred cows with status quo, 'cause we know there's going to be another Island that we have to go after and that's the transformation part. The collaboration part is really you know, what you're hearing. Multiple teams, not just Dev and Ops and not just data and Dev, but really the spectrum of business of product, of stakeholders, of marketing and sales, working with technologists and saying, look this is the things that we need to go after over these time periods and work collaboratively and iteratively around them. And again, the data is the foundation for this, right? And we talk about a learning culture as part of that, the data is a big part of that learning, learning new skills and what new skills to learn is as part of that. But when I think about culture, you know the things that slow down organizations is when they're not transforming fast enough, or they're going in five or six different directions, they're not collaborative enough and the data is the element in there that is an equalizer. It's what you show everybody to say, look what we're doing today is not going to make us survive over the next three years. >> The data equalizer, that sounds like it could be movie coming out in 2021. (laughing) Gentlemen, thank you for walking us through some of those interesting metrics coming out of the BizOps Inaugural Survey. Yes, there are challenges with data. Many of them aren't surprising but there's also a lot of tremendous opportunity and I liked how you kind of brought it around to from a cultural perspective. It's got to start from that C-suite to Kieran's point all the way down. I know we could keep talking, we're out of time, but we'll have to keep following, this as a very interesting topic. One that is certainly pervasive across industries. Thanks guys for sharing your insights. >> Than you. >> Thank you, Lisa. >> Thank you, Lisa. >> For Kieran Taylor, Kevin Surace and Isaac Sacolick. I'm Lisa Martin. Thanks for watching. (upbeat music)
SUMMARY :
Kieran, great to have you on the program. Chairman and CTO of Appvance, hey Kevin. Author and CEO of StarCIO. and the first one in that So I think you get out of questions to ask of the data. and what you want out of it, right? And Isaac, I know you and the end of the equation, and identify the best data sources And so when you do that, but doing it better and learning how to do it better. Learning how to do it better. the operation, you know, dozens in that the survey found and then identify what's missing, you know of the challenges as well. You have now KPI the business to death and behind all that are all the systems to digital transformation it gets to the C-suite and of course, the basis Isaac, talk to me about what We're going to change what we're doing elephants in the room, right? from the C-suite down to and the CEO has to set the business goals. and Dev, but really the and I liked how you kind Surace and Isaac Sacolick.
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IBM9 Cameron Art V2
(upbeat music) >> Narrator: From around the globe it's theCUBE with digital coverage of IBM Think 2021, brought to you by IBM. >> Hi everyone, welcome back to theCUBE's coverage of IBM Think 2021 virtual. I'm John Furrier your host of theCUBE. We're here, virtual again, in real life soon. It's right around the corner, but we've got a great guests here. Cameron Art Managing Director at AT&T for IBM. Cameron manages the AT&T Global Account for IBM. Cameron, great to see you. Thanks for coming on the CUBE. >> Thank you very much, John. It's great to be here. >> I can almost imagine how complicated and big and large AT&T is with respect to IBM and the history and AT&T is a very large company. What's the relationship with IBM and AT&T over the years? How has that evolved and how do you approach that role as the Managing Director? >> Well, it's been fascinating. As you said, we've got two large complex companies, but also two brand names that are synonymous for innovation, whether it be in compute or technology or communications. But the most fascinating thing is, if you look back at our relationship, and this is two brands that have been around for well over a hundred years, our relationship actually has some fascinating backdrop to it. My favorite is in 1924, AT&T sent a picture of Thomas Watson Sr, over a telephone wire to IBM. And Thomas Watson said, "they sent this over the telephone?" We are United in a community of interest. They want to make it easier for businesses to transact as do I, we need to work together. And since then, there has been a number of advances, that both of us have driven collectively and individually. And it's been a long running and treasured relationship in the IBM company. >> It's such a storied relationship on both sides. I mean, the history is just amazing. They could do a whole history channel segment on both AT&T and IBM. But together it's kind of the better together story. As you pointed out from that example, going back to sending a picture with a phone line, it's like, "Oh, my God, that's Instagram on the internet happening!" But how are they responding to the relationship, now? Obviously with Cloud native exploding with the ability to get more access, and you're seeing a lot more things evolve, more complexities emerging that needs to be abstracted away. You're seeing businesses saying, "Hey, I can do more with less, I can connect more. There's more access." But then also services more potential opportunities and challenges. How are you responding with AT&T? How are they responding to that dynamic with you guys? >> Yeah, I think it's fascinating because, when I originally approached this relationship and I've been doing this for 12 months now, little over 12 months, and when I originally approached it as with anything else, many times you're trying to enter something that is quite special and make it even better. And my approach at least initially with AT&T was very much one of. We're going to provide even better service. We're going to jointly grow together in the market and strengthen each of our businesses. And we're going to work for something broader than ourselves. And I'll get into, a little more, the last point later. But those first two things, from an AT&T response perspective. And I think this is a common perspective among many clients is, "we'll see if your actions follow your words". And so it's been a process we've gone through to understand that I'm a champion for AT&T, inside of IBM. And those interests, that we share individually and collectively, will be represented at the highest levels. And we will mature this relationship into one of, not just kind of supply chain partners, because we're very complimentary to each other, but more ecosystem partners. And my belief in my core, and you see this much with many of the business strategies that are out there, the ecosystem strategy, this sum is greater than the parts. It's not a zero sum game. Is something that's absolutely blooming in the market. >> Yeah, that ecosystem message is one of the things that's resonating and coming clearly out of the IBM Think 2021 this year and in the industry your seeing the success of network effects, ecosystem changes. That is the constant that's happening. Certainly with the pandemic and now coming out of it, people want to have a growth strategy. That's going to be relevant current and impactful. And you, you pointed that out, growth with each other, it's interesting. And you shared some perspective on this just recently with an example of what is underway there. Where are you heading with that? I mean, talk more about this growth with each other, 'cause that really is an ecosystem dynamic. What is underway and where are you heading? >> It's a fascinating ecosystem dynamic and it's something that we've adopted wholeheartedly within AT&T in terms of not only how we work. So, there are very basic examples, examples like, we rather than answering RFPs and responding to requirements, we're co-creating with our clients. We have multiple Cloud Garages going with AT&T where we identify outcomes that we believe could be possible. And then we show and allow the client to experience the outcome of that rather, than a PowerPoint slide. So, there's this kind of base of how do you work with each other, but then much more broadly in the market. It didn't take long for us to realize that, you know, the addressable market, if I were selling AT&T, everything I could ever sell them. And AT&T was selling IBM everything they could ever sell us. The addressable market is, let's say, $10 billion. But the moment at which we pointed ourselves outside to the external market, we realized that that market opportunity expands by a factor of 20 or by a factor of 50. We have the opportunity to create unique value together. And I think that kind of comes from the core of how we work together. >> I'm also intrigued by your comments about working together for a greater purpose. You said you'd address that later. What do you mean by that? I mean, that's little. Is there higher purpose, North star and obviously you mentioned working together in the ecosystem. That kind of seems tactical and strategic as well, but what's this greater purpose? What does that mean? >> Well, my belief, and it's something I learned actually, is I got indoctrinated into the work that AT&T does, the work that IBM does, and how we do it, but we share many common purposes in terms of what we believe on the whole, in terms of progress in society. So for example, equality in the workplace. We hosted a women's day luncheon, actually multiple Women's days luncheons across the United States. Where we had hundreds of female leaders from both IBM and AT&T collaborating together, talking about how tips and tricks, for how they continue to advance in the workplace. Another example is inequality in diversity and inclusion. Both AT&T and IBM have a strong commitment. And if you'll see, IBM just published their diversity data inclusion study where we actually demonstrate, here are the numbers, here's our targets, here's where we want to get. AT&T has exactly that same belief. Finally, in STEM education for educating our future leaders. In science and technology, engineering and math. Both, AT&T and IBM, for our future need those skills showing up in the marketplace. And Corey Anthony, just a quick spot, for any of you at Think, Corey Anthony, who's the Diversity and Development Officer at AT&T is going to give a great presentation on AT&Ts work in STEM for younger generations. So, there are many things that are, I would say, societal on a broader purpose statement, that we share a belief in together. >> That's awesome. And also people want to work on a team that's mission driven, has impact beyond just the profit and loss. I mean, I love capitalism, personally myself. I'm an entrepreneur, but been there done that but we're living in a cultural shift now. We're starting to see remote work. We're starting to see virtual teams, new use cases that have different expectations and experiences in the work place and also at home. So, you know, with mobile, I could be on the side of the soccer fields or, you know, skiing or running or jogging and take a message, pull over, do a chat, jump into an audio chat, listen to a podcast, engage. So we're all tethered now. This is exchanging experiences, and this is going to change the game for how you work together. >> A hundred percent. And by the way, we're all tethered hopefully through AT&T mobile connectivity devices. It was kind of amusing how much that has become a part of our lives and the core value. One of the core value propositions of AT&T is obviously connecting businesses to each other but also consumers through their mobile brand. But also then to entertainment I will say when I was in Augusta at the masters, you know people that have been there know that, you're not allowed to have cell phones. It was amazing just in conversations how often whoever it was I was having a conversation with and myself would say, well, I'd like to look that up, hold on, can I get that statistic? And we realized we're missing a big part of our lives in terms of the communication but those requirements of connecting people in new ways and in their homes or remotely actually only reinforce this shared value proposition of when you have the technology and you have it securely between our company IBM and AT&T we play a massive part in that. And it's something I'm quite proud of. >> Yeah, and you guys have a really interesting position there with the history of, with the relationship. And as you pointed out AT&T has to be on the forefront of cutting edge user experience technology they're bringing, I mean, they are the edge. I mean, they ultimately from base station down to the device, to the person, to the account, you're talking about a real edge. There that's a person's consumer. They got to provide these new services. So I got to ask you, you mentioned at the top of this interview, that your goal is to provide even better service to AT&T pretty big pressure point for IBM. You know, you got to deliver step up and their expectations must be high. Can you take us through perspectives on that kind of even better service when you've got a client that's on the cutting edge of having to deliver new kinds of things like better notifications, smarter devices smarter software, more fault-tolerant highly available services. These are things that, you know there's a lot of pressure take us through that. What's, what's it like? >> There is a lot of pressure but there's a lot of consistency in terms of expectations. And it's something that both of us understand very well. And I would argue that it's probably the reason we work so well together. Both AT&T and IBM for years, namely 50, 100's of years have understood that if we're transacting for business, we're transacting on something that has to get done. So on both sides of the equation not only do we push the edge of what can be done technically or for business, but we also understand the expectations of the business clients that are, it works every time and it works in every way I need it to. So for us, when we work together, I think that healthy balance of part musician, part engineer comes out very, very strongly in both teams. >> Cameron, great insight and great to talk to you. I love to get the perspective on, you know, the kind of challenges and opportunities that you're seizing at IBM with AT&T. Again, the history is amazing. The impact to the industry at both levels. You mentioned Tom Watson Senior, then you got Junior that in that generation just carries forward. You got that vibe back now with hybrid cloud Irvin loves cloud. So, you know, you got a lot of things happening that's really strong over at IBM and the theme this year generally is better together. So, awesome, awesome work. Congratulations. >> Thank you very much. I will tell you, I don't want to miss the opportunity to talk a bit about the future, because from an AT&T and IBM perspective we're doing a load of work around private 5G or 5G in general. This is something that provides an absolutely low latency huge bandwidth with a lot of actually characteristics from a business perspective that are manageable. And it will enable what I believe is a another big wave in the technology and business industry which is new business models. Very similar to that, of the internet originally, it allows with IBM technology and AT&T technology they have something called Multi-Access Edge Computing. These are absolutely blazing, fast 5G boxes that will be in, not only businesses, but universities, sports stadiums, you name it, changing the experience of how people consume technology or the benefits of technology, which I couldn't be more excited about. >> Awesome future ahead, great. Its a big wave certainly a wave we'd never seen before. Cameron, our managing director AT&T at IBM. Great insight, thanks for sharing, thanks for coming on. >> Thanks, John. >> Okay, CUBE coverage of IBM Think 2021. I'm John Furrier, thanks for watching. (upbeat music)
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brought to you by IBM. Thanks for coming on the CUBE. It's great to be here. IBM and AT&T over the years? in the IBM company. that dynamic with you guys? and you see this much That is the constant that's happening. and allow the client to and obviously you So for example, equality in the workplace. of the soccer fields or, of our lives in terms of the communication Yeah, and you guys have a of the business clients that are, and the theme this year or the benefits of technology, Cameron, our managing Okay, CUBE coverage of IBM Think 2021.
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Accelerating Your Data driven Journey The HPE Ezmeral Strategic Road Ahead | HPE Ezmeral Day 2021
>>Yeah. Okay. Now we're going to dig deeper into HP es moral and try to better understand how it's going to impact customers. And with me to do that are Robert Christensen is the vice president strategy in the office of the C, T. O. And Kumar Srikanth is the chief technology officer and head of software both, of course, with Hewlett Packard Enterprise. Gentlemen, welcome to the program. Thanks for coming on. >>Good seeing you. Thanks for having us. >>Always. Great. Great to see you guys. So, Esmeralda, kind of a interesting name. Catchy name. But tomorrow, what exactly is H P E s bureau? >>Yeah. It's indeed a catchy name. Our branding team done a fantastic job. I believe it's actually a derivation from Esmeralda. The Spanish for Emerald Berlin. Supposed to have some very mystical powers. Um, and they derived as moral from there, and we all actually, initially that we heard it was interesting. Um, so as well was our effort to take all the software, the platform tools that HB has and provide these modern operating platform to the customers and put it under one brand. It has a modern container platform. It has a persistent stories distribute the date of February. It has been foresight, as many of our customers similar, So it's the think of it as a container platform offering for modernization of the civilization of the customers. >>Yeah, it's an interesting to talk about platform, so it's not a lot of times people think product, but you're positioning it as a platform, so it has a broader implications. >>That's very true. So as the customers are thinking of this civilization, modernization containers and microservices, as you know there has become, has become the stable whole. So it's actually a container orchestration platform. It offers open source proven. It is as well as the persistence always bolted to >>so by the way, s moral, I think emerald in Spain, I think in the culture it also has immunity powers as well. So immunity >>from >>lock in and all those other terrible diseases. Maybe it helps us with covid to rob Robert. When you talk to customers, what problems do you probe for that that is immoral. Can can do a good job solving. >>Yeah, they That's a really great question because a lot of times they don't even know what it is that they're trying to solve for, other than just a very narrow use case. But the idea here is to give them a platform by which they can bridge both the public and private environment for what to do an application development specifically in the data side. So when they're looking to bring Container Ization, which originally got started on the public cloud and has moved its way, I should say, become popular in the public cloud and has moved its way on premises. Now Esmeralda really opens the door to three fundamental things. But how do I maintain an open architecture like you're referring to some low or oh, no lock in of my applications And there were two. How do I gain a data fabric or data consistency of accessing the data so I don't have to rewrite those applications when I do move them around and then, lastly, where everybody is heading down, the real value is in the AI ML initiatives that companies are are really bringing that value of their data and locking the data at where the data is being generated and stored. And so the is moral platform is those multiple pieces that I was talking about stacked together to deliver those solutions for the client. >>So come on, what's the How does it work? What's the sort of I p or the secret sauce behind it all? What makes HP different? >>Continuing our team of medical force around, uh, it's a moral platform for optimizing the data Indians who were close. I think I would say there are three unique characteristics of this platform. Number one is actually provides you both an ability to run stable and stateless were close under the same platform, and number two is as we were thinking about. Unlike analogues, covenant is open source. It actually produce you all open source government as well as an orchestration behind you. So you can actually you can provide this hybrid, um, thing that drivers was talking about. And then actually we built the work flows into it. For example, we're actually announced along with Esmeralda MLS, but on their customers can actually do the work flow management. Our own specifically did the work force. So the magic is if you want to see the secrets of is all the efforts that have been gone into some of the I p acquisitions that HBs the more years we should be. Blue Data bar in the nimble emphasize, all these pieces are coming together and providing a modern digitalization platform for the customers. >>So these pieces, they all have a little bit of a machine intelligence in them. Yeah, People used to think of a I as the sort of separate thing, having the same thing with containers, right? But now it's getting embedded in into the stack. What? What is the role of machine intelligence or machine learning in Edinburgh? >>I would take a step back and say, You know this very well. They're the customer's data amount of data that is being generated, and 95% or 98% of data is machine generated, and it has a serious amount of gravity, and it is sitting at the edge, and we were the only the only one that edge to the cloud data fabric that's built. So the number one is that we are bringing computer or a cloud to the data. They're taking the data to the cloud like if you go, it's a cloud like experience that provides the customer. Yeah, is not much value to us if we don't harness the data. So I said this in one of the blood. Of course, we have gone from collecting the data era to the finding insights into the data so that people have used all sorts of analysis that we are to find data is the new oil to the air and the data. And then now you're applications have to be modernized. And nobody wants to write an obligation in a non microservices fashion because you want to build the modernization. So if you bring these three things, I want to have a data. Gravity have lots of data. I had to build an area applications and I want to have an idea those three things I think we bring together to the customs. >>So, Robert, let's stay on customers from it. I mean, you know, I want to understand the business impact, the business case. I mean, why should all the you know, the cloud developers have all the fun? You mentioned that you're bridging the cloud and on Prem, uh, they talk about when you talk to customers and what they are seeing is the business impact. What's the real drivers for them. >>That's a great question because at the end of the day I think the reason survey that was that cost and performance is still the number one requirement for the real close. Second is agility, the speed of which they want to move. And so those two are the top of mind every time. But the thing we find in as moral, which is so impactful, is that nobody brings together the silicon, the hardware, the platform and all that stacked together work and combined, like as moral does with the platforms that we have and specifically, you know, when we start getting 90 92 93% utilization out of ai ml workloads on very expensive hardware, it really, really is a competitive advantage over a public cloud offering which does not offer those kind of services. And the cost models are so significantly different. So we do that by collapsing the stack. We take out as much intellectual property, give me, um, as much software pieces that are necessary. So we are closest to the silicon closest to the applications bring into the hardware itself, meaning that we can inter leave the applications, meaning that you can get to true multi tendency on a particular platform that allows you to deliver a cost optimized solution. So when you talk about the money side, absolutely. There's just nothing out there and then on the second side, which is agility. Um, one of the things that we know is today is that applications need to be built in pipelines. Right? This is something that has been established now for quite some time now. That's really making its way on premises. And what Kumar was talking about was, how do we modernize? How do we do that? Well, there's going to be something that you want to break into Microservices and containers. There's something you don't now the ones that they're going to do that they're gonna get that speed and motion etcetera out of the gate. And they can put that on premises, which is relatively new these days to the on premises world. So we think both will be the advantage. >>Okay, I want to unpack that a little bit. So the cost is clearly really 90 plus percent utilization. I mean, come on. You know, even even a pre virtualization. We know what it was like even with virtualization, you never really got that high. I mean, people would talk about it, but are you really able to sustain that in real world workloads? >>Yeah, I think when you I think when you when you make your exchangeable currency into small pieces, you can insert them into many areas. And we have one customer was running 18 containers on a single server and each of those containers, as you know, early days of data. You actually modernized what we consider we won containers of micro B. Um, so if you actually build these microservices and you have all anti affinity rules and you have rationing formulas all correctly, you can pack being part of these things extremely violent. We have seen this again. It's not a guarantee. It all depends on your application and your I mean, as an engineer, we want to always understand how this can be that sport. But it is a very modern utilization of the platform with the data and once you know where the data is, and then it becomes very easy to match those >>now. The other piece of the value proposition that I heard Robert is it's basically an integrated stack, so I don't have to cobble together a bunch of open source components. It's there. There's legal implications. There's obviously performance implications that I would imagine that resonates is particularly with the enterprise buyer, because they have the time to do all this integration. >>That's a very good point. So there is an interesting, uh, interesting question that enterprise they want to have an open source, so there is no lock in. But they also need help to implement and deploy and manage it because they don't have expertise. And we all know that Katie has actually brought that AP the past layer standardization. So what we have done is we've given the open source and you write to the covenant is happy, but at the same time orchestration, persistent stories, the data fabric, the ai algorithms, all of them are bolted into it. And on the top of that, it's available both as a licensed software and run on Prem. And the same software runs on the Green Lake so you can actually pay as you go and you don't we run it for them in in a collar or or in their own data center. >>Oh, good. I was one of my latter questions, so I can get this as a service paid by the drink. Essentially, I don't have to install a bunch of stuff on Prem and pay >>a perpetual license container at the service and the service in the last Discover. And now it's gone production. So both MLRS is available. You can run it on friends on the top of Admiral Container platform or you can run inside of the Green Bay. >>Robert, are there any specific use case patterns that you see emerging amongst customers? >>Yeah, absolutely. So there's a couple of them. So we have a really nice relationship that we see with any of the Splunk operators that were out there today. Right? So Splunk containerized their operator. That operator is the number one operator, for example, for Splunk, um, in the i t operation side or notifications as well as on the security operation side. So we found that that runs highly effective on top of his moral on top of our platforms that we just talked about what, uh, Kumar just talked about, but I want to also give a little bit of backgrounds to that same operator platform. The way that the Admiral platform has done is that we've been able to make highly active, active with a check availability at 95 nines for that same spark operator on premises on the kubernetes open source, which is, as far as I'm concerned. Very, very high end computer science work. You understand how difficult that is? Uh, that's number one. Number two, you'll see spark just a spark. Workloads as a whole. All right. Nobody handles spark workloads like we do. So we put a container around them, and we put them inside the pipeline of moving people through that basic, uh uh, ml ai pipeline of getting a model through its system through its train and then actually deployed to our MLS pipeline. This is a key fundamental for delivering value in the data space as well. And then, lastly, this is This is really important. When you think about the data fabric that we offer, um, the data fabric itself, it doesn't necessarily have to be bolted with the container platform to container at the actual data. Fabric itself can be deployed underneath a number of our for competitive platforms who don't handle data. Well, we know that we know that they don't handle it very well at all. And we get lots and lots of calls for people say, Hey, can you take your as Merrill data for every and solve my large scale, highly challenging data problems, we say yes. And then when you're ready for a real world full time but enterprise already, container platform would be happy to privilege. >>So you're saying if I'm inferring correctly, you're one of the values? Is your simplifying that whole data pipeline and the whole data science science project? Unintended, I guess. >>Okay, >>that's so so >>absolutely So where does the customer start? I mean, what what are the engagements like? Um, what's the starting point? >>It's being is probably one of the most trusted enterprise supplier for many, many years, and we have a phenomenal workforce of the both. The PowerPoint next is one of the leading world leading support organization. There are many places to start with. The right one is Obviously all these services are available on the green leg as we just start apart and they can start on a pay as you go basis. We have many customers that. Actually, some of the grandfather from the early days of pleaded and map are and they're already running, and they actually improvised on when, as they move into their next generation modernization, um, you can start with simple as metal container platform with persist with the story compared to this operation and can implement as as little as $10 and to start working. Um, and finally, there is a a big company like HP E. As an enterprise company defined next services. It's very easy for the customers to be able to get that support on the day to operation. >>Thank you for watching everybody's day volonte for the Cube. Keep it right there for more great content from Esmeralda. >>A mhm, okay.
SUMMARY :
Christensen is the vice president strategy in the office of the C, T. O. And Kumar Srikanth is the chief technology Thanks for having us. Great to see you guys. It has been foresight, as many of our customers similar, So it's the think of Yeah, it's an interesting to talk about platform, so it's not a lot of times people think product, So as the customers are thinking of this civilization, so by the way, s moral, I think emerald in Spain, I think in the culture it also has immunity When you talk to customers, what problems do you probe for that that is immoral. And so the is moral platform is those multiple pieces that I was talking about stacked together So the magic is if you want to see the secrets of is all the efforts What is the role of machine intelligence They're taking the data to the cloud like if you go, it's a cloud like experience that I mean, you know, I want to understand the business impact, But the thing we find in as moral, which is so impactful, So the cost is clearly really 90 plus percent of the platform with the data and once you know where the data is, The other piece of the value proposition that I heard Robert is it's basically an integrated stack, on the Green Lake so you can actually pay as you go and you don't we by the drink. You can run it on friends on the top of Admiral Container platform or you can run inside of the the container platform to container at the actual data. data pipeline and the whole data science science project? It's being is probably one of the most trusted enterprise supplier for many, Thank you for watching everybody's day volonte for the Cube.
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External Data | Beyond.2020 Digital
>>welcome back. And thanks for joining us for our second session. External data, your new leading indicators. We'll be hearing from industry leaders as they share best practices and challenges in leveraging external data. This panel will be a true conversation on the part of the possible. All right, let's get to >>it >>today. We're excited to be joined by thought spots. Chief Data Strategy Officer Cindy Housing Deloitte's chief data officer Manteo, the founder and CEO of Eagle Alfa. And it Kilduff and Snowflakes, VP of data marketplace and customer product strategy. Matt Glickman. Cindy. Without further ado, the floor is yours. >>Thank you, Mallory. And I am thrilled to have this brilliant team joining us from around the world. And they really bring each a very unique perspective. So I'm going to start from further away. Emmett, Welcome. Where you joining us from? >>Thanks for having us, Cindy. I'm joining from Dublin, Ireland, >>great. And and tell us a little bit about Eagle Alfa. What do you dio >>from a company's perspective? Think of Eagle Alfa as an aggregator off all the external data sets on a word I'll use a few times. Today is a big advantage we could bring companies is we have a data concierge service. There's so much data we can help identify the right data sets depending on the specific needs of the company. >>Yeah. And so, Emma, you know, people think I was a little I kind of shocked the industry. Going from gardener to a tech startup. Um, you have had a brave journey as well, Going from financial services to starting this company, really pioneering it with I think the most data sets of any of thes is that right? >>Yes, it was. It was a big jump to go from Morgan Stanley. Uh, leave the comforts of that environment Thio, PowerPoint deck and myself raising funding eight years ago s So it was a big jump on. We were very early in our market. It's in the last few years where there's been real momentum and adoption by various types of verticals. The hedge funds were first, maybe then private equity, but corporate sar are following quite quickly from behind. That will be the biggest users, in our view, by by a significant distance. >>Yeah, great. Thank um, it So we're going to go a little farther a field now, but back to the U. S. So, Juan, where you joining us from? >>Hey, Cindy. Thanks for having me. I'm joining you from Houston, Texas. >>Great. Used to be my home. Yeah, probably see Rice University back there. And you have a distinct perspective serving both Deloitte customers externally, but also internally. Can you tell us about that? >>Yeah, absolutely. So I serve as the Lord consultants, chief data officer, and as a professional service firm, I have the responsibility for overseeing our overall data agenda, which includes both the way we use data and insights to run and operate our own business, but also in how we develop data and insights services that we then take to market and how we serve our dealers and clients. >>Great. Thank you, Juan. And last but not least, Matt Glickman. Kind of in my own backyard in New York. Right, Matt? >>Correct. Joining I haven't been into the city and many months, but yes, um, based in New York. >>Okay. Great. And so, Matt, you and Emmett also, you know, brave pioneers in this space, and I'm remembering a conversation you and I shared when you were still a J. P. Morgan, I believe. And you're Goldman Sachs. Sorry. Sorry. Goldman. Can you Can you share that with us? >>Sure. I made the move back in 2015. Um, when everyone thought, you know, my wife, my wife included that I was crazy. I don't know if I would call it Comfortable was emitted, but particularly had been there for a long time on git suffered in some ways. A lot of the pains we're talking about today, given the number of data, says that the amount of of new data sets that are always demand for having run analytics teams at Goldman, seeing the pain and realizing that this pain was not unique to Goldman Sachs, it was being replicated everywhere across the industry, um, in a mind boggling way and and the fortuitous, um, luck to have one of snowflakes. Founders come to pitch snowflake to Goldman a little bit early. Um, they became a customer later, but a little bit early in 2014. And, you know, I realized that this was clearly, you know, the answer from first principles on bond. If I ever was going to leave, this was a problem. I was acutely aware of. And I also was aware of how much the man that was in financial services for a better solution and how the cloud could really solve this problem in particular the ability to not have to move data in and out of these organizations. And this was something that I saw the future of. Thank you, Andi, that this was, you know, sort of the pain that people just expected to pay. Um, this price if you need a data, there was method you had thio. You had to use you either ftp data in and out. You had data that was being, you know, dropped off and, you know, maybe in in in a new ways and cloud buckets or a P i s You have to suck all this data down and reconstruct it. And God forbid the formats change. It was, you know, a nightmare. And then having issues with data, you had a what you were seeing internally. You look nothing like what the data vendors were seeing because they want a completely different system, maybe model completely differently. Um, but this was just the way things were. Everyone had firewalls. Everyone had their own data centers. There was no other way on git was super costly. And you know this. I won't even share the the details of you know, the errors that would occur in the pain that would come from that, Um what I realized it was confirmed. What I saw it snowflake at the time was once everyone moves to run their actual workloads in this in the cloud right where you're now beyond your firewall, you'll have all this scale. But on top of that, you'll be able to point at data from these vendors were not there the traditional data vendors. Or, you know, this new wave of alternative data vendors, for example, like the ones that eagle out for brings together And bring these all these data sets together with your own internal data without moving it. Yeah, this was a fundamental shift of what you know, it's in some ways, it was a side effect of everyone moving to the cloud for costs and scale and elasticity. But as a side effect of that is what we talked about, You know it snowflake summit, you know, yesterday was this notion of a data cloud that would connect data between regions between cloud vendors between customers in a way where you could now reference data. Just like your reference websites today, I don't download CNN dot com. I point at it, and it points me to something else. I'm always seeing the latest version, obviously, and we can, you know, all collaborate on what I'm seeing on that website. That's the same thing that now can happen with data. So And I saw this as what was possible, and I distinctly asked the question, you know, the CEO of the time Is this possible? And not only was it possible it was a fundamental construct that was built into the way that snowflake was delivered. And then, lastly, this is what we learned. And I think this is what you know. M It also has been touting is that it's all great if data is out there and even if you lower that bar of access where data doesn't have to move, how do I know? Right? If I'm back to sitting at Goldman Sachs, how do I know what data is available to me now in this this you know, connected data network eso we released our data marketplace, which was a very different kind of marketplace than these of the past. Where for us, it was really like a global catalog that would elect a consumer data consumer. Noah data was available, but also level the playing field. Now we're now, you know, Eagle, Alfa, or even, you know, a new alternative data vendor build something in their in their basement can now publish that data set so that the world could see and consume and be aligned to, you know, snowflakes, core business, and not where we wouldn't have to be competing or having to take, um, any kind of custody of that data. So adding that catalog to this now ubiquitous access, um really changed the game and, you know, and then now I seem like a genius for making this move. But back then, like I said, we've seen I seem like instant. I was insane. >>Well, given, given that snowflake was the hottest aipo like ever, you were a genius. Uh, doing this, you know, six years in advance. E think we all agree on that, But, you know, a lot of this is still visionary. Um, you know, some of the most leading companies are already doing this. But one What? What is your take our Are you best in class customers still moving the data? Or is this like they're at least thinking about data monetization? What are you seeing from your perspective? >>Yeah, I mean, I did you know, the overall appreciation and understanding of you know, one. I got to get my house in order around my data, um, has something that has been, you know, understood and acted upon. Andi, I do agree that there is a shift now that says, you know, data silos alone aren't necessarily gonna bring me, you know, new and unique insights on dso enriching that with external third party data is absolutely, you know, sort of the the ship that we're seeing our customers undergo. Um, what I find extremely interesting in this space and what some of the most mature clients are doing is, you know, really taking advantage of these data marketplaces. But building data partnerships right there from what mutually exclusive, where there is a win win scenario for for you know, that organization and that could be, you know, retail customers or life science customers like with pandemic, right the way we saw companies that weren't naturally sharing information are now building these data partnership right that are going are going into mutually benefit, you know, all organizations that are sort of part of that value to Andi. I think that's the sort of really important criteria. And how we're seeing our clients that are extremely successful at this is that partnership has benefits on both sides of that equation, right? Both the data provider and then the consumer of that. And there has to be, you know, some way to ensure that both parties are are are learning right, gaining you insights to support, you know, whatever their business organization going on. >>Yeah, great one. So those data partnerships getting across the full value chain of sharing data and analytics Emmett, you work on both sides of the equation here, helping companies. Let's say let's say data providers maybe, like, you know, cast with human mobility monetize that. But then also people that are new to it. Where you seeing the top use cases? Well, >>interestingly, I agree with one of the supply side. One of the interesting trends is we're seeing a lot more data coming from large Corporates. Whether they're listed are private equity backed, as opposed to maybe data startups that are earning money just through data monetization. I think that's a great trend. I think that means a lot of the best. Data said it data is yet to come, um, in terms off the tough economy and how that's changed. I think the category that's had the most momentum and your references is Geo location data. It's that was the category at our conference in December 2000 and 12 that was pipped as the category to watch in 2019. On it didn't become that at all. Um, there were some regulatory concerns for certain types of geo data, but with with covert 19, it's Bean absolutely critical for governments, ministries of finance, central banks, municipalities, Thio crunch that data to understand what's happening in a real time basis. But from a company perspective, it's obviously critical as well. In terms of planning when customers might be back in the High Street on DSO, fourth traditionally consumer transaction data of all the 26 categories in our taxonomy has been the most popular. But Geo is definitely catching up your slide. Talked about being a tough economy. Just one point to contradict that for certain pockets of our clients, e commerce companies are having a field day, obviously, on they are very data driven and tech literate on day are they are really good client base for us because they're incredibly hungry, firm or data to help drive various, uh, decision making. >>Yeah, So fair enough. Some sectors of the economy e commerce, electron, ICS, healthcare are doing great. Others travel, hospitality, Um, super challenging. So I like your quote. The best is yet to come, >>but >>that's data sets is yet to come. And I do think the cloud is enabling that because we could get rid of some of the messy manual data flows that Matt you talked about, but nonetheless, Still, one of the hardest things is the data map. Things combining internal and external >>when >>you might not even have good master data. Common keys on your internal data. So any advice for this? Anyone who wants to take that? >>Sure I can. I can I can start. That's okay. I do think you know, one of the first problems is just a cataloging of the information that's out there. Um, you know, at least within our organization. When I took on this role, we were, you know, a large buyer of third party data. But our organization as a whole didn't necessarily have full visibility into what was being bought and for what purpose. And so having a catalog that helps us internally navigate what data we have and how we're gonna use it was sort of step number one. Um, so I think that's absolutely important. Um, I would say if we could go from having that catalog, you know, created manually to more automated to me, that's sort of the next step in our evolution, because everyone is saying right, the ongoing, uh, you know, creation of new external data sets. It's only going to get richer on DSO. We wanna be able to take advantage of that, you know, at the at the pacing speed, that data is being created. So going from Emanuel catalog to anonymous >>data >>catalog, I think, is a key capability for us. But then you know, to your second point, Cindy is how doe I then connect that to our own internal data to drive greater greater insights and how we run our business or how we serve our customers. Andi, that one you know really is a It's a tricky is a tricky, uh, question because I think it just depends on what data we're looking toe leverage. You know, we have this concept just around. Not not all data is created equal. And when you think about governance and you think about the management of your master data, your internal nomenclature on how you define and run your business, you know that that entire ecosystem begins to get extremely massive and it gets very broad and very deep on DSO for us. You know, government and master data management is absolutely important. But we took a very sort of prioritized approach on which domains do we really need to get right that drive the greatest results for our organization on dso mapping those domains like client data or employee data to these external third party data sources across this catalog was really the the unlocked for us versus trying to create this, you know, massive connection between all the external data that we're, uh, leveraging as well as all of our own internal data eso for us. I think it was very. It was a very tailored, prioritized approach to connecting internal data to external data based on the domains that matter most to our business. >>So if the domains so customer important domain and maybe that's looking at things, um, you know, whether it's social media data or customer transactions, you prioritized first by that, Is that right? >>That's correct. That's correct. >>And so, then, Matt, I'm going to throw it back to you because snowflake is in a unique position. You actually get to see what are the most popular data sets is is that playing out what one described are you seeing that play out? >>I I'd say Watch this space. Like like you said. I mean this. We've you know, I think we start with the data club. We solve that that movement problem, which I think was really the barrier that you tended to not even have a chance to focus on this mapping problem. Um, this notion of concordance, I think this is where I see the big next momentum in this space is going to be a flurry of traditional and new startups who deliver this concordance or knowledge graph as a service where this is no longer a problem that I have to solve internal to my organization. The notion of mastering which is again when everyone has to do in every organization like they used to have to do with moving data into the organization goes away. And this becomes like, I find the best of breed for the different scopes of data that I have. And it's delivered to me as a, you know, as a cloud service that just takes my data. My internal data maps it to these 2nd and 3rd party data sets. Um, all delivered to me, you know, a service. >>Yeah, well, that would be brilliant concordance as a service or or clean clean master data as a service. Um, using augmented data prep would be brilliant. So let's hope we get there. Um, you know, so 2020 has been a wild ride for everyone. If I could ask each of you imagine what is the art of the possible or looking ahead to the next to your and that you are you already mentioned the best is yet to come. Can you want to drill down on that. What what part of the best is yet to come or what is your already two possible? >>Just just a brief comment on mapping. Just this week we published a white paper on mapping, which is available for for anyone on eagle alfa dot com. It's It's a massive challenge. It's very difficult to solve. Just with technology Onda people have tried to solve it and get a certain level of accuracy, but can't get to 100% which which, which, which makes it difficult to solve it. If if if there is a new service coming out against 100% I'm all ears and that there will be a massive step forward for the entire data industry, even if it comes in a few years time, let alone next year, I think going back to the comment on data Cindy. Yes, I think boards of companies are Mawr and Mawr. Viewing data as an asset as opposed to an expense are a cost center on bond. They are looking therefore to get their internal house in order, as one was saying, but also monetize the data they are sitting on lots of companies. They're sitting on potentially valuable data. It's not all valuable on a lot of cases. They think it's worth a lot more than it is being frank. But in some cases there is valuable data on bond. If monetized, it can drop to the bottom line on. So I think that bodes well right across the world. A lot of the best date is yet to come on. I think a lot of firms like Deloitte are very well positioned to help drive that adoption because they are the trusted advisor to a lot of these Corporates. Um, so that's one thing. I think, from a company perspective. It's still we're still at the first base. It's quite frustrating how slow a lot of companies are to move and adopt, and some of them are haven't hired CDO. Some of them don't have their internal house in order. I think that has to change next year. I think if we have this conference at this time next year, I would expect that would hopefully be close to the tipping point for Corporates to use external data. And the Malcolm Gladwell tipping point on the final point I make is I think, that will hopefully start to see multi department use as opposed to silos again. Parliaments and silos, hopefully will be more coordinated on the company's side. Data could be used by marketing by sales by r and D by strategy by finance holds external data. So it really, hopefully will be coordinated by this time next year. >>Yeah, Thank you. So, to your point, there recently was an article to about one of the airlines that their data actually has more value than the company itself now. So I know, I know. We're counting on, you know, integrators trusted advisers like Deloitte to help us get there. Uh, one what? What do you think? And if I can also drill down, you know, financial services was early toe all of this because they needed the early signals. And and we talk about, you know, is is external data now more valuable than internal? Because we need those early signals in just such a different economy. >>Yeah, I think you know, for me, it's it's the seamless integration of all these external data sources and and the signals that organizations need and how to bring those into, you know, the day to day operations of your organization, right? So how do you bring those into, You know, you're planning process. How do you bring that into your sales process on DSO? I think for me success or or where I see the that the use and adoption of this is it's got to get down to that level off of operations for organizations. For this to continue to move at the pace and deliver the value that you know, we're all describing. I think we're going to get there. But I think until organizations truly get down to that level of operations and how they're using this data, it'll sort of seem like a Bolton, right? So for me, I think it's all about Mawr, the seamless integration. And I think to what Matt mentioned just around services that could help connect external data with internal data. I'll take that one step beyond and say, How can we have the data connect itself? Eso I had references Thio, you know, automation and machine learning. Um, there's significant advances in terms of how we're seeing, you know, mapping to occur in a auto generated fashion. I think this specific space and again the connection between external and internal data is a prime example of where we need to disrupt that, you know, sort of traditional data pipeline on. Try to automate that as much as possible. And let's have the data, you know, connect itself because it then sort of supports. You know, the first concept which waas How do we make it more seamless and integrated into, you know, the business processes of the organization's >>Yeah, great ones. So you two are thinking those automated, more intelligent data pipelines will get us there faster. Matt, you already gave us one. Great, Uh, look ahead, Any more to add to >>it, I'll give you I'll give you two more. One is a bit controversial, but I'll throw that you anyway, um, going back to the point that one made about data partnerships What you were saying Cindy about, you know, the value. These companies, you know, tends to be somehow sometimes more about the data they have than the actual service they provide. I predict you're going to see a wave of mergers and acquisitions. Um, that it's solely about locking down access to data as opposed to having data open up. Um to the broader, you know, economy, if I can, whether that be a retailer or, you know, insurance company was thes prime data assets. Um, you know, they could try to monetize that themselves, But if someone could acquire them and get exclusive access that data, I think that's going to be a wave of, um, in a that is gonna be like, Well, we bought this for this amount of money because of their data assets s. So I think that's gonna be a big wave. And it'll be maybe under the guise of data partnerships. But it really be about, you know, get locking down exclusive access to valuable data as opposed to trying toe monetize it itself number one. And then lastly, you know. Now, did you have this kind of ubiquity of data in this interconnected data network? Well, we're starting to see, and I think going to see a big wave of is hyper personalization of applications where instead of having the application have the data itself Have me Matt at Snowflake. Bring my data graph to applications. Right? This decoupling of we always talk about how you get data out of these applications. It's sort of the reverse was saying Now I want to bring all of my data access that I have 1st, 2nd and 3rd party into my application. Instead of having to think about getting all the data out of these applications, I think about it how when you you know, using a workout app in the consumer space, right? I can connect my Spotify or connect my apple music into that app to personalize the experience and bring my music list to that. Imagine if I could do that, you know, in a in a CRM. Imagine I could do that in a risk management. Imagine I could do that in a marketing app where I can bring my entire data graph with me and personalize that experience for, you know, for given what I have. And I think again, you know, partners like thoughts. But I think in a unique position to help enable that capability, you know, for this next wave of of applications that really take advantage of this decoupling of data. But having data flow into the app tied to me as opposed to having the APP have to know about my data ahead of time, >>Yeah, yeah, So that is very forward thinking. So I'll end with a prediction and a best practice. I am predicting that the organizations that really leverage external data, new data sources, not just whether or what have you and modernize those data flows will outperform the organizations that don't. And as a best practice to getting there, I the CDOs that own this have at least visibility into everything they're purchasing can save millions of dollars in duplicate spend. So, Thio, get their three key takeaways. Identify the leading indicators and market signals The data you need Thio. Better identify that. Consolidate those purchases and please explore the data sets the range of data sets data providers that we have on the thought spot. Atlas Marketplace Mallory over to you. >>Wow. Thank you. That was incredible. Thank you. To all of our Panelists for being here and sharing that wisdom. We really appreciate it. For those of you at home, stay close by. Our third session is coming right up and we'll be joined by our partner AWS and get to see how you can leverage the full power of your data cloud complete with the demo. Make sure to tune in to see you >>then
SUMMARY :
All right, let's get to We're excited to be joined by thought spots. Where you joining us from? Thanks for having us, Cindy. What do you dio the external data sets on a word I'll use a few times. you have had a brave journey as well, Going from financial It's in the last few years where there's been real momentum but back to the U. S. So, Juan, where you joining us from? I'm joining you from Houston, Texas. And you have a distinct perspective serving both Deloitte customers So I serve as the Lord consultants, chief data officer, and as a professional service Kind of in my own backyard um, based in New York. you know, brave pioneers in this space, and I'm remembering a conversation If I'm back to sitting at Goldman Sachs, how do I know what data is available to me now in this this you know, E think we all agree on that, But, you know, a lot of this is still visionary. And there has to be, you know, some way to ensure that you know, cast with human mobility monetize that. I think the category that's had the most momentum and your references is Geo location Some sectors of the economy e commerce, that Matt you talked about, but nonetheless, Still, you might not even have good master data. having that catalog, you know, created manually to more automated to me, But then you know, to your second point, That's correct. And so, then, Matt, I'm going to throw it back to you because snowflake is in a unique position. you know, as a cloud service that just takes my data. Um, you know, so 2020 has been I think that has to change next year. And and we talk about, you know, is is external data now And let's have the data, you know, connect itself because it then sort of supports. So you two are thinking those automated, And I think again, you know, partners like thoughts. and market signals The data you need Thio. by our partner AWS and get to see how you can leverage the full power of
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