Jon Turow, Madrona Venture Group | CloudNativeSecurityCon 23
(upbeat music) >> Hello and welcome back to theCUBE. We're here in Palo Alto, California. I'm your host, John Furrier with a special guest here in the studio. As part of our Cloud Native SecurityCon Coverage we had an opportunity to bring in Jon Turow who is the partner at Madrona Venture Partners formerly with AWS and to talk about machine learning, foundational models, and how the future of AI is going to be impacted by some of the innovation around what's going on in the industry. ChatGPT has taken the world by storm. A million downloads, fastest to the million downloads there. Before some were saying it's just a gimmick. Others saying it's a game changer. Jon's here to break it down, and great to have you on. Thanks for coming in. >> Thanks John. Glad to be here. >> Thanks for coming on. So first of all, I'm glad you're here. First of all, because two things. One, you were formerly with AWS, got a lot of experience running projects at AWS. Now a partner at Madrona, a great firm doing great deals, and they had this future at modern application kind of thesis. Now you are putting out some content recently around foundational models. You're deep into computer vision. You were the IoT general manager at AWS among other things, Greengrass. So you know a lot about data. You know a lot about some of this automation, some of the edge stuff. You've been in the middle of all these kind of areas that now seem to be the next wave coming. So I wanted to ask you what your thoughts are of how the machine learning and this new automation wave is coming in, this AI tools are coming out. Is it a platform? Is it going to be smarter? What feeds AI? What's your take on this whole foundational big movement into AI? What's your general reaction to all this? >> So, thanks, Jon, again for having me here. Really excited to talk about these things. AI has been coming for a long time. It's been kind of the next big thing. Always just over the horizon for quite some time. And we've seen really compelling applications in generations before and until now. Amazon and AWS have introduced a lot of them. My firm, Madrona Venture Group has invested in some of those early players as well. But what we're seeing now is something categorically different. That's really exciting and feels like a durable change. And I can try and explain what that is. We have these really large models that are useful in a general way. They can be applied to a lot of different tasks beyond the specific task that the designers envisioned. That makes them more flexible, that makes them more useful for building applications than what we've seen before. And so that, we can talk about the depths of it, but in a nutshell, that's why I think people are really excited. >> And I think one of the things that you wrote about that jumped out at me is that this seems to be this moment where there's been a multiple decades of nerds and computer scientists and programmers and data thinkers around waiting for AI to blossom. And it's like they're scratching that itch. Every year is going to be, and it's like the bottleneck's always been compute power. And we've seen other areas, genome sequencing, all kinds of high computation things where required high forms computing. But now there's no real bottleneck to compute. You got cloud. And so you're starting to see the emergence of a massive acceleration of where AI's been and where it needs to be going. Now, it's almost like it's got a reboot. It's almost a renaissance in the AI community with a whole nother macro environmental things happening. Cloud, younger generation, applications proliferate from mobile to cloud native. It's the perfect storm for this kind of moment to switch over. Am I overreading that? Is that right? >> You're right. And it's been cooking for a cycle or two. And let me try and explain why that is. We have cloud and AWS launch in whatever it was, 2006, and offered more compute to more people than really was possible before. Initially that was about taking existing applications and running them more easily in a bigger scale. But in that period of time what's also become possible is new kinds of computation that really weren't practical or even possible without that vast amount of compute. And so one result that came of that is something called the transformer AI model architecture. And Google came out with that, published a paper in 2017. And what that says is, with a transformer model you can actually train an arbitrarily large amount of data into a model, and see what happens. That's what Google demonstrated in 2017. The what happens is the really exciting part because when you do that, what you start to see, when models exceed a certain size that we had never really seen before all of a sudden they get what we call emerging capabilities of complex reasoning and reasoning outside a domain and reasoning with data. The kinds of things that people describe as spooky when they play with something like ChatGPT. That's the underlying term. We don't as an industry quite know why it happens or how it happens, but we can measure that it does. So cloud enables new kinds of math and science. New kinds of math and science allow new kinds of experimentation. And that experimentation has led to this new generation of models. >> So one of the debates we had on theCUBE at our Supercloud event last month was, what's the barriers to entry for say OpenAI, for instance? Obviously, I weighed in aggressively and said, "The barriers for getting into cloud are high because all the CapEx." And Howie Xu formerly VMware, now at ZScaler, he's an AI machine learning guy. He was like, "Well, you can spend $100 million and replicate it." I saw a quote that set up for 180,000 I can get this other package. What's the barriers to entry? Is ChatGPT or OpenAI, does it have sustainability? Is it easy to get into? What is the market like for AI? I mean, because a lot of entrepreneurs are jumping in. I mean, I just read a story today. San Francisco's got more inbound migration because of the AI action happening, Seattle's booming, Boston with MIT's been working on neural networks for generations. That's what we've found the answer. Get off the neural network, Boston jump on the AI bus. So there's total excitement for this. People are enthusiastic around this area. >> You can think of an iPhone versus Android tension that's happening today. In the iPhone world, there are proprietary models from OpenAI who you might consider as the leader. There's Cohere, there's AI21, there's Anthropic, Google's going to have their own, and a few others. These are proprietary models that developers can build on top of, get started really quickly. They're measured to have the highest accuracy and the highest performance today. That's the proprietary side. On the other side, there is an open source part of the world. These are a proliferation of model architectures that developers and practitioners can take off the shelf and train themselves. Typically found in Hugging face. What people seem to think is that the accuracy and performance of the open source models is something like 18 to 20 months behind the accuracy and performance of the proprietary models. But on the other hand, there's infinite flexibility for teams that are capable enough. So you're going to see teams choose sides based on whether they want speed or flexibility. >> That's interesting. And that brings up a point I was talking to a startup and the debate was, do you abstract away from the hardware and be software-defined or software-led on the AI side and let the hardware side just extremely accelerate on its own, 'cause it's flywheel? So again, back to proprietary, that's with hardware kind of bundled in, bolted on. Is it accelerator or is it bolted on or is it part of it? So to me, I think that the big struggle in understanding this is that which one will end up being right. I mean, is it a beta max versus VHS kind of thing going on? Or iPhone, Android, I mean iPhone makes a lot of sense, but if you're Apple, but is there an Apple moment in the machine learning? >> In proprietary models, here does seem to be a jump ball. That there's going to be a virtuous flywheel that emerges that, for example, all these excitement about ChatGPT. What's really exciting about it is it's really easy to use. The technology isn't so different from what we've seen before even from OpenAI. You mentioned a million users in a short period of time, all providing training data for OpenAI that makes their underlying models, their next generation even better. So it's not unreasonable to guess that there's going to be power laws that emerge on the proprietary side. What I think history has shown is that iPhone, Android, Windows, Linux, there seems to be gravity towards this yin and yang. And my guess, and what other people seem to think is going to be the case is that we're going to continue to see these two poles of AI. >> So let's get into the relationship with data because I've been emerging myself with ChatGPT, fascinated by the ease of use, yes, but also the fidelity of how you query it. And I felt like when I was doing writing SQL back in the eighties and nineties where SQL was emerging. You had to be really a guru at the SQL to get the answers you wanted. It seems like the querying into ChatGPT is a good thing if you know how to talk to it. Labeling whether your input is and it does a great job if you feed it right. If you ask a generic questions like Google. It's like a Google search. It gives you great format, sounds credible, but the facts are kind of wrong. >> That's right. >> That's where general consensus is coming on. So what does that mean? That means people are on one hand saying, "Ah, it's bullshit 'cause it's wrong." But I look at, I'm like, "Wow, that's that's compelling." 'Cause if you feed it the right data, so now we're in the data modeling here, so the role of data's going to be critical. Is there a data operating system emerging? Because if this thing continues to go the way it's going you can almost imagine as you would look at companies to invest in. Who's going to be right on this? What's going to scale? What's sustainable? What could build a durable company? It might not look what like what people think it is. I mean, I remember when Google started everyone thought it was the worst search engine because it wasn't a portal. But it was the best organic search on the planet became successful. So I'm trying to figure out like, okay, how do you read this? How do you read the tea leaves? >> Yeah. There are a few different ways that companies can differentiate themselves. Teams with galactic capabilities to take an open source model and then change the architecture and retrain and go down to the silicon. They can do things that might not have been possible for other teams to do. There's a company that that we're proud to be investors in called RunwayML that provides video accelerated, sorry, AI accelerated video editing capabilities. They were used in everything, everywhere all at once and some others. In order to build RunwayML, they needed a vision of what the future was going to look like and they needed to make deep contributions to the science that was going to enable all that. But not every team has those capabilities, maybe nor should they. So as far as how other teams are going to differentiate there's a couple of things that they can do. One is called prompt engineering where they shape on behalf of their own users exactly how the prompt to get fed to the underlying model. It's not clear whether that's going to be a durable problem or whether like Google, we consumers are going to start to get more intuitive about this. That's one. The second is what's called information retrieval. How can I get information about the world outside, information from a database or a data store or whatever service into these models so they can reason about them. And the third is, this is going to sound funny, but attribution. Just like you would do in a news report or an academic paper. If you can state where your facts are coming from, the downstream consumer or the human being who has to use that information actually is going to be able to make better sense of it and rely better on it. So that's prompt engineering, that's retrieval, and that's attribution. >> So that brings me to my next point I want to dig in on is the foundational model stack that you published. And I'll start by saying that with ChatGPT, if you take out the naysayers who are like throwing cold water on it about being a gimmick or whatever, and then you got the other side, I would call the alpha nerds who are like they can see, "Wow, this is amazing." This is truly NextGen. This isn't yesterday's chatbot nonsense. They're like, they're all over it. It's that everybody's using it right now in every vertical. I heard someone using it for security logs. I heard a data center, hardware vendor using it for pushing out appsec review updates. I mean, I've heard corner cases. We're using it for theCUBE to put our metadata in. So there's a horizontal use case of value. So to me that tells me it's a market there. So when you have horizontal scalability in the use case you're going to have a stack. So you publish this stack and it has an application at the top, applications like Jasper out there. You're seeing ChatGPT. But you go after the bottom, you got silicon, cloud, foundational model operations, the foundational models themselves, tooling, sources, actions. Where'd you get this from? How'd you put this together? Did you just work backwards from the startups or was there a thesis behind this? Could you share your thoughts behind this foundational model stack? >> Sure. Well, I'm a recovering product manager and my job that I think about as a product manager is who is my customer and what problem he wants to solve. And so to put myself in the mindset of an application developer and a founder who is actually my customer as a partner at Madrona, I think about what technology and resources does she need to be really powerful, to be able to take a brilliant idea, and actually bring that to life. And if you spend time with that community, which I do and I've met with hundreds of founders now who are trying to do exactly this, you can see that the stack is emerging. In fact, we first drew it in, not in January 2023, but October 2022. And if you look at the difference between the October '22 and January '23 stacks you're going to see that holes in the stack that we identified in October around tooling and around foundation model ops and the rest are organically starting to get filled because of how much demand from the developers at the top of the stack. >> If you look at the young generation coming out and even some of the analysts, I was just reading an analyst report on who's following the whole data stacks area, Databricks, Snowflake, there's variety of analytics, realtime AI, data's hot. There's a lot of engineers coming out that were either data scientists or I would call data platform engineering folks are becoming very key resources in this area. What's the skillset emerging and what's the mindset of that entrepreneur that sees the opportunity? How does these startups come together? Is there a pattern in the formation? Is there a pattern in the competency or proficiency around the talent behind these ventures? >> Yes. I would say there's two groups. The first is a very distinct pattern, John. For the past 10 years or a little more we've seen a pattern of democratization of ML where more and more people had access to this powerful science and technology. And since about 2017, with the rise of the transformer architecture in these foundation models, that pattern has reversed. All of a sudden what has become broader access is now shrinking to a pretty small group of scientists who can actually train and manipulate the architectures of these models themselves. So that's one. And what that means is the teams who can do that have huge ability to make the future happen in ways that other people don't have access to yet. That's one. The second is there is a broader population of people who by definition has even more collective imagination 'cause there's even more people who sees what should be possible and can use things like the proprietary models, like the OpenAI models that are available off the shelf and try to create something that maybe nobody has seen before. And when they do that, Jasper AI is a great example of that. Jasper AI is a company that creates marketing copy automatically with generative models such as GPT-3. They do that and it's really useful and it's almost fun for a marketer to use that. But there are going to be questions of how they can defend that against someone else who has access to the same technology. It's a different population of founders who has to find other sources of differentiation without being able to go all the way down to the the silicon and the science. >> Yeah, and it's going to be also opportunity recognition is one thing. Building a viable venture product market fit. You got competition. And so when things get crowded you got to have some differentiation. I think that's going to be the key. And that's where I was trying to figure out and I think data with scale I think are big ones. Where's the vulnerability in the stack in terms of gaps? Where's the white space? I shouldn't say vulnerability. I should say where's the opportunity, where's the white space in the stack that you see opportunities for entrepreneurs to attack? >> I would say there's two. At the application level, there is almost infinite opportunity, John, because almost every kind of application is about to be reimagined or disrupted with a new generation that takes advantage of this really powerful new technology. And so if there is a kind of application in almost any vertical, it's hard to rule something out. Almost any vertical that a founder wishes she had created the original app in, well, now it's her time. So that's one. The second is, if you look at the tooling layer that we discussed, tooling is a really powerful way that you can provide more flexibility to app developers to get more differentiation for themselves. And the tooling layer is still forming. This is the interface between the models themselves and the applications. Tools that help bring in data, as you mentioned, connect to external actions, bring context across multiple calls, chain together multiple models. These kinds of things, there's huge opportunity there. >> Well, Jon, I really appreciate you coming in. I had a couple more questions, but I will take a minute to read some of your bios for the audience and we'll get into, I won't embarrass you, but I want to set the context. You said you were recovering product manager, 10 plus years at AWS. Obviously, recovering from AWS, which is a whole nother dimension of recovering. In all seriousness, I talked to Andy Jassy around that time and Dr. Matt Wood and it was about that time when AI was just getting on the radar when they started. So you guys started seeing the wave coming in early on. So I remember at that time as Amazon was starting to grow significantly and even just stock price and overall growth. From a tech perspective, it was pretty clear what was coming, so you were there when this tsunami hit. >> Jon: That's right. >> And you had a front row seat building tech, you were led the product teams for Computer Vision AI, Textract, AI intelligence for document processing, recognition for image and video analysis. You wrote the business product plan for AWS IoT and Greengrass, which we've covered a lot in theCUBE, which extends out to the whole edge thing. So you know a lot about AI/ML, edge computing, IOT, messaging, which I call the law of small numbers that scale become big. This is a big new thing. So as a former AWS leader who's been there and at Madrona, what's your investment thesis as you start to peruse the landscape and talk to entrepreneurs as you got the stack? What's the big picture? What are you looking for? What's the thesis? How do you see this next five years emerging? >> Five years is a really long time given some of this science is only six months out. I'll start with some, no pun intended, some foundational things. And we can talk about some implications of the technology. The basics are the same as they've always been. We want, what I like to call customers with their hair on fire. So they have problems, so urgent they'll buy half a product. The joke is if your hair is on fire you might want a bucket of cold water, but you'll take a tennis racket and you'll beat yourself over the head to put the fire out. You want those customers 'cause they'll meet you more than halfway. And when you find them, you can obsess about them and you can get better every day. So we want customers with their hair on fire. We want founders who have empathy for those customers, understand what is going to be required to serve them really well, and have what I like to call founder-market fit to be able to build the products that those customers are going to need. >> And because that's a good strategy from an emerging, not yet fully baked out requirements definition. >> Jon: That's right. >> Enough where directionally they're leaning in, more than in, they're part of the product development process. >> That's right. And when you're doing early stage development, which is where I personally spend a lot of my time at the seed and A and a little bit beyond that stage often that's going to be what you have to go on because the future is going to be so complex that you can't see the curves beyond it. But if you have customers with their hair on fire and talented founders who have the capability to serve those customers, that's got me interested. >> So if I'm an entrepreneur, I walk in and say, "I have customers that have their hair on fire." What kind of checks do you write? What's the kind of the average you're seeing for seed and series? Probably seed, seed rounds and series As. >> It can depend. I have seen seed rounds of double digit million dollars. I have seen seed rounds much smaller than that. It really depends on what is going to be the right thing for these founders to prove out the hypothesis that they're testing that says, "Look, we have this customer with her hair on fire. We think we can build at least a tennis racket that she can use to start beating herself over the head and put the fire out. And then we're going to have something really interesting that we can scale up from there and we can make the future happen. >> So it sounds like your advice to founders is go out and find some customers, show them a product, don't obsess over full completion, get some sort of vibe on fit and go from there. >> Yeah, and I think by the time founders come to me they may not have a product, they may not have a deck, but if they have a customer with her hair on fire, then I'm really interested. >> Well, I always love the professional services angle on these markets. You go in and you get some business and you understand it. Walk away if you don't like it, but you see the hair on fire, then you go in product mode. >> That's right. >> All Right, Jon, thank you for coming on theCUBE. Really appreciate you stopping by the studio and good luck on your investments. Great to see you. >> You too. >> Thanks for coming on. >> Thank you, Jon. >> CUBE coverage here at Palo Alto. I'm John Furrier, your host. More coverage with CUBE Conversations after this break. (upbeat music)
SUMMARY :
and great to have you on. that now seem to be the next wave coming. It's been kind of the next big thing. is that this seems to be this moment and offered more compute to more people What's the barriers to entry? is that the accuracy and the debate was, do you that there's going to be power laws but also the fidelity of how you query it. going to be critical. exactly how the prompt to get So that brings me to my next point and actually bring that to life. and even some of the analysts, But there are going to be questions Yeah, and it's going to be and the applications. the radar when they started. and talk to entrepreneurs the head to put the fire out. And because that's a good of the product development process. that you can't see the curves beyond it. What kind of checks do you write? and put the fire out. to founders is go out time founders come to me and you understand it. stopping by the studio More coverage with CUBE
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Wes Barnes, Pfizer and Jon Harrison, Accenture | AWS Executive Summit 2022
(mellow music) >> Oh, welcome back to theCUBE. We continue our coverage here at AWS re:Invent 22. We're in the Venetian in Las Vegas, and this place is hopping. I'm tell you what. It is a nearly standing room only that exhibit floor is jam packed, and it's been great to be along for the ride here on Accenture's sponsorship at the Executive summit as well. We'll talk about Pfizer today, you know them quite well, one of the largest biopharmaceutical companies in the world but their tech footprint is impressive, to say the least. And to talk more about that is Wes Barnes, senior Director of Pfizer's Digital Hosting Solutions. Wes, good to see you, sir. >> Good to meet you, John. >> And Jon Harrison, the North American lead for Infrastructure and engineering at Accenture. Jon, good to see you as well. >> Good to see you as well. >> Thanks for joining us. >> Happy to be here. >> Alright, so let's jump in. Pfizer, we make drugs, right? >> Pharmaceuticals. >> Yes. >> Among the most preeminent, as I said biopharms in the world. But your tech capabilities and your tech focus as we were talking about earlier, has changed dramatically in the 18 years that you've been there. >> Yep. >> Now, talk about that evolution a little bit to where you were and what you have to be now. >> Yeah, yeah. It's interesting. When I started at Pfizer, IT was an enabling function. It was akin to HR or our facilities function. And over the past couple years, it's dramatically changed. Where Digital now is really at the center of everything we do across Pfizer. You know it really is a core strategic element of our business. >> Yeah. And those elements that you were talking about, just in terms of whether it's research, whether it's your patients, I don't want to go through the laundry lists the litany of things, but the touch points with data and what you need it to do for you in terms of you know, computations, what you, the list is long. It's pretty impressive. >> Yeah, yeah, for sure yeah. >> I mean, shed some light on that for us. >> We cannot release a medicine without the use of technology. And if you think about research now, a huge component of our research is computational chemistry. Manufacturing medicines now is a practice in using data and analytics and predictive machine learning and analytics capabilities to help us determine how to best you know, apply the capabilities to deliver the outcomes that we need. The way in which we connect with patients and payers now is wholly digital. So it's an entirely different way of operating than it was 10 years ago. >> And the past three years, pretty remarkable in many respects, to say the least, I would think, I mean, John, you've seen what Pfizer's been up to, talk about maybe just this, the recent past and all that has happened and what they've been able to do. >> Yeah, I mean, what is so exciting to me about working with a company like Pfizer and working in life sciences more broadly is the impact that they make on patients around the world world, right? I mean, think about those past three years and Pfizer stepped up and met the moment for all of us, right? And as we talk a little bit about the role that we played together with Pfizer with AWS in their journey to the cloud, it's so motivating for myself personally it's so motivating for every single person on the team that we ask to spend nights and weekends migrating things to the cloud, creating new capabilities, knowing that at the end of the day, the work that they're doing is making the world a healthier place. >> Yeah, we talk so much about modernization now, right? And it's, but it kind of means different things to different people depending on where you're coming into the game, right? If you've been smart and been planning all along then this is not a dramatic shift in some cases though, for others it is. Right? >> Yeah. >> Traumatic in some cases for some people. >> For sure. >> For Pfizer, I mean talk about how do you see modernization and what does it mean to your operations? >> Following our success of the COVID program of 2021, I mean it became evident to us that, you know we needed to maintain a new pace of innovation and in fact try to find ways to accelerate that pace of innovation. And as I said earlier everything we do at Pfizer is centered around digital. But despite that, and despite 10 years of consolidating infrastructure and moving towards modern technology, last year, only 10% of Pfizer's infrastructure was in the native public cloud. So we had a problem to solve. In fact, I remember, you know, we had to build up our clinical systems to support the volume of work that we were doing for COVID-19 vaccine. We were rolling things into our data center to build up the capacity to achieve what we needed to achieve. Moving to the public cloud became more imperative to try to achieve the scale and the modern capabilities that we need. >> And so where did you come into play here with this? Because obviously as a partner you're right alongside for the ride but you saw these inherent challenges that they had and how did Accenture answer the bell there? >> Well, so look, I mean we saw Pfizer react to the pandemic. We saw them seize the moment. We talked together about how IT needed to move quicker and quicker towards the cloud to unlock capabilities that would serve Pfizer's business well into the future. And together we laid out some pretty ambitious goals. I mean, really moving at a velocity in a pace that I think for both Accenture and AWS surpassed the velocity and pace that we've done anywhere else. >> Yeah, right, yeah. >> So we've set out on an ambitious plan together. You know, I was kind of reflecting about some of the successes, what went well what didn't in preparation for re:Invent. And you know, many of the folks that'll listen to this will remember the old days of moving data centers when you'd have a war room you'd have a conference bridge open the whole time. Someone would be running around the tile floor in the data center, do a task, call back up to the bridge and say, what do I do next, right? Then when I think about what we did together at Pfizer in moving towards the public cloud, I mean, we had weekends most weekends where we were running a wave with 10,000 plus discrete activities. >> Yeah. >> Wow. >> Right, so that old model doesn't scale. >> Right. >> And we really anchored, >> You have a very crowded data center with a lot of people running into each other. >> You'd have a whole lot of people running around. But we really anchored to an Accenture capability that we call myNav Migrate. I know you guys have talked about it here before so I won't go into that. But what we found is that we approached this problem of velocity not as a technical problem to solve for but as a loading and optimization problem of resources. Right, thought about it just a little bit different way and made sure that we could programmatically control command and control of the program in a way that people didn't have to wait around all Saturday afternoon to be notified that their next activity was ready, right? They could go out, they could live their day and they could get a notification from the platform that says, hey it's about your turn. Right, they could claim it they could do it, they could finish it, and that was really important to us. I mean, to be able to control the program in that type of way at scale. >> Yeah, by the way, the reason we went as fast it was a deliberate choice and you'll talk to plenty of folks who have a five year journey to the public cloud. And the reason we wanted to move as fast as we did and Jon talked about some of it, we wanted to get the capabilities to the business as quickly as we could. The pace of innovation was such that we had to offer native cloud capabilities we had to offer quickly. We also knew that by compressing the time it took to get to the cloud, we could focus the organization get it done as economically as possible but then lift all boats with the tide and move the organization forward in terms of the skills and the capabilities that we need to deliver modern outcomes. >> So, you know, we talk about impacts internally, obviously with your processes, but beyond that, not just scientists not just chemists, but to your, I mean, millions of customers, right? We're talking, you know, globally here. What kind of impacts can you see that directly relate to them, and benefits that they're receiving by this massive technical move you've made? >> Pfizer's mission is breakthroughs that change patient lives. I mean, the work that we do the work that everybody does within Pfizer is about delivering therapies that, you know provide health outcomes that make people live longer, live healthier lives. For us, modernizing our infrastructure means that we can enable the work of scientists to find novel therapies faster or find things that perhaps couldn't have been found any other way without some of the modern technologies that we're bringing to bear. Saving money within infrastructure and IT is treasure that we can pour back into the important areas of research or development or manufacturing. We're also able to, you know, offer an ecosystem and a capability in which we connect with patients differently through digital mechanisms. And modern cloud enables that, you know, using modern digital experiences and customer experience, and patient experience platforms means that we can use wearable devices and mobile technologies and connect to people in different ways and offer solutions that just didn't exist a couple years ago. >> And so, I mean, you're talking about IoT stuff too, right? >> 100%. >> It's way out on the edge and personal mobile, in a mobile environment. And so challenges in terms of you know, data governance and compliance and security, all these things, right? They come into play because it's personal health information. So how, as you've taken them, you know to this public cloud environment how much of a factor are those considerations? Because, you know, this is not just a product a service, it's a live human being. >> Yeah. I mean, you start with that, you think about it through the process and you think about it afterwards, right, I mean, that has to be a core factor in every stage of the program, and it was. >> So in, in terms of where you are now, then, okay, it's not over. >> It's never over. >> I mean, you know, as good as you are today and as fast as you are and as accurate and as efficient. >> Yeah. >> Got to get better, right? You got to stay competitive. >> Yeah. >> So where do you find that? Because, you know, with powers being what they are with speed and what it is how much more is there to squeeze out of this rock? >> There's a lot more to squeeze out of the rock. If you think about what we've done over the past year it's about creating sort of a new minimum viable product for infrastructure. So we've sort of raised the bar and created an environment upon which we can continue to innovate that innovation is going to continue sort of forever at this point. You know, the next focus for us is how to identify the business processes that deliver the greatest value ultimately to our patients. And use the modern platform that we've just built to improve those processes to deliver things faster, deliver new capabilities. Pfizer is making a huge investment in digital medicines therapies that are delivered through smart devices through wearables using, as I said technology that didn't exist before. That wouldn't be possible without the platform that we've built. So over the past year, we've come a long way but I think that we've effectively set the table for all of the things that are yet to come. >> So, Jon, how do you then, as you've learned a lot about life science or, and certainly Pfizer with what they're up to, how do you then apply, you know, what you know about their world to what you know about the tech world and make it actionable for growth to make it actionable for, for future expansion? >> Yeah, I mean, we start by doing it together, right? I think that's a really important part. Accenture brings a wealth of knowledge, both industry experience and expertise, technology experience and expertise. We work together with our clients like Pfizer with our partners like AWS to bring the best across that power of three to meet clients where they're at to understand where they want to go, and then create a bespoke approach that meets their business needs. And that's effectively what we're doing now, right? I mean, if you think about the phase that we've just went through, I mean, a couple of fast facts here no pun intended, right? 7,800 server instances across 11 operating system versions 7,500 databases across 20 database versions, right? 4,700 applications, 350,000 migration activities managed across an eight month period. >> In eight months. >> Yeah. But that's not the goal, right? The goal is now to take, to Wes' point that platform that's been developed and leverage that to the benefit of the business ultimately to the benefit of the patient. >> You know, why them, we have we've talked a lot about Pfizer, but why Accenture? What, what, what's, 'cause it's got to be a two way street, right? >> We've had a long partnership with Accenture. Accenture supports a huge component of our application environment at Pfizer and has for quite a long time. Look, we didn't make it easy on them. We put them up against a large number of world class SIs. But look, Accenture brought, you know, sort of what I think of as the trifecta here. They brought the technical capabilities and knowledge of the AWS environment. They brought the ability to really understand the business outcomes that we were trying to achieve and a program leadership capability that, you know I think is world class. And Jon talked about myNav, you know, we recognized that doing what we were trying to do in the time that we were doing it required new machinery, new analytics and data capabilities that just didn't exist. Automation didn't exist. Some people experience capabilities that would allow us to interface with application owners and users at a velocity and a pace and a scale that just hasn't been seen before at Pfizer. Accenture brought all three of those things together and I think they did a great job helping us get to where we need to be. >> When you hear Jon rattle through the stats like he just did, right? We talk about all, I mean, not that I'm going to ask you to pat yourself on the back but do you ever, >> He should. >> Does it blow your mind a little bit, honestly that you're talking about that magnitude of activity in that compressed period of time? That's extraordinary. >> It's 75% of our global IT footprint now in the public cloud, which is fantastic. I mean, look, I think the timing was right. I think Pfizer is in a little bit of a unique position coming off of COVID. We are incredibly motivated to keep the pace up, I mean across all lines of business. So, you know what we found is a really willing leadership team, executive leadership team, digital leadership team to endorse a change of this magnitude. >> Well, it's a great success story. It's beyond impressive. So congratulations to both you on that front and certainly you wish you continued success down the road as well. >> Thank you. >> Thank you gentlemen. >> Thank you. >> Good job. >> Pfizer, and boy, you talk about a job well done. Just spectacular. All right, you are watching our coverage here on theCUBE, we're at the AWS re:Invent 22 show. This is Executive Summit sponsored by Accenture and you're watching theCUBE the leader in high tech coverage.
SUMMARY :
and it's been great to be Jon, good to see you as well. Pfizer, we make drugs, right? has changed dramatically in the 18 years to where you were and And over the past couple years, and what you need it to how to best you know, And the past three years, on the team that we ask to to different people depending on Traumatic in some and the modern capabilities that we need. and pace that we've done anywhere else. And you know, many of with a lot of people and made sure that we could get the capabilities to the that directly relate to them, I mean, the work that we do of you know, data governance in every stage of the program, and it was. So in, in terms of where you are now, and as fast as you are and You got to stay competitive. that deliver the greatest value across that power of three to and leverage that to the of the AWS environment. of activity in that in the public cloud, which is fantastic. and certainly you wish Pfizer, and boy, you
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Jon Bakke, MariaDB | AWS re:Invent 2022
(bright upbeat music) >> Welcome back everyone to theCUBE's live coverage here in Las Vegas for wall-to-wall coverage. It is re:Invent 2022, our 10th year with theCUBE. Dave and I started this journey 10 years ago here at re:Invent. There are two sets, here, a set upstairs. Great content, I'm here with Paul Gillin, my cohost. Paul's out reporting on the floor, doing some interviews. Paul, what do you think so far? It's pretty crazy activity going on here. >> Well, the activity hasn't declined at all. I mean here we are in day three of the show and it's just as busy out there as it was in day one. And there's just an energy here that you can feel, it's palpable. There is a lot of activity around developers, a lot around data. Which actually brings us a good segue into our next guest because one of the leaders in data management in the cloud is MariaDB. And John Bakke is the CRO at MariaDB, and here to talk to us about your cloud version and how open source is going for you. >> Yeah, thanks for having me. >> Paul: Thanks for joining us. >> To get the update on the product, what do you guys do on the relation to AWS? How's that going? Give us a quick update. >> In the relational database? >> No, no. The relationship with AWS >> Oh, with AWS? >> And SkySQL, what's the update? >> There's no relationship that we have that's more important than the AWS relationship. We're building our cloud, our premier cloud service called SkySQL on AWS. And they offer the best in class infrastructure for a SaaS company to build what they're building. And for us, it's a database service, right? And then beyond that, they help you from the business side, right? They try to get you lined up in the marketplace and make it possible for you to work best with customers. And then from a customer perspective, they're super helpful in not only finding prospective customers, but making that customer successful. 'Cause everybody's got a vested interest in the outcome. Right? >> Yeah, a little tongue twister there. Relational data-based relationship. We've got relational databases, we've got unstructured, data is at the center of the value proposition. Swami's keynote today and the Adam CEO's keynote, data and security dominated the keynotes >> John: Yes. >> and the conversations. So, this is real. The customers are really wanting to accelerate the developer experience, >> John: Yep. >> Developer pipe lining, more code faster, more horsepower under the hood. But this data conversation, it just never goes away. The world's keeping on coming around. >> John: It never goes away. I've been in this business for almost 30 years and we're still talking about the same key factors, right? Reliability, availability, performance, security. These things are pervasive in the data management because it's such a critical aspect to success. >> Yeah, in this case of SkySQL, you have both a transactional and an analytical engine in one. >> John: That's correct. >> Right? >> John: Yep. >> And that was a, what has the customer adoption been like of that hybrid, or I guess not a hybrid, but a dual function? >> Yeah. So the thing that makes that important is that instead of having siloed services, you have integrated data services. And a lot of times when you ask a question that's analytical it might depend on a transaction. And so, that makes the entire experience best for the developer, right? So, to take that further, we also, in SkySQL, offer a geospatial offering that integrates with all of that. And then we even take it further than that with distributed database with Xpand or ready to be Xpand. >> A lot of discussion. Geospatial announcement today on stage, just the diversity of data, and your experience in the industry. There's not the one database that rule them all anymore. There's a lot of databases out there. How are customers dealing with, I won't say database for all, 'Cause you need databases. And then you've got real time transactional, you got batch going on, you got streaming data, all kinds of data use cases now, all kind of having to be rolled together. What's your reaction? What's your take on the state of data and databases? >> Yeah, yeah, yeah. So when I started in this business, there were four databases, and now there's 400 databases. And the best databases really facilitate great application development. So having as many of those services in real time or in analytics as possible means that you are a database for everyone or for all users, right? And customers don't want to use multiple databases. Sometimes they feel like they're forced to do that, but if you're like MariaDB, then you offer all of those capabilities in an integrated way that makes the developer move faster. >> Amazon made a number of announcements this morning in the data management area, including geospatial support on RDS, I believe. How do you, I guess, coordinate yourself, your sales message with their sales message, given that you are partners, but they are competing with you in some ways? >> Yeah, there's always some cooperatition, I guess, that happens with AWS in the various product silos that they're offering their customers. For us, we're one of thousands of obviously partners that they have. And we're out there trying to do what our customers want, which is to have those services integrated, not glued together with a variety of different integration software. We want it integrated in the service so that it's one data provision, data capability for the application developer. It makes for a better experience for the developer in the end. >> On the customer side, what's the big activity? I mean, you got the on-premises database, you've got the cloud. When should a customer decide, or what's the signals to them that they should either move to the cloud, or change, be distributed? What are some of the forcing functions? What does the mark look like? >> Yeah, I've come a long way on this, but my opinion is that every customer should be in the cloud. And the reason simply is the economies that are involved, the pace of execution, the resilience and dependability of the cloud, Amazon being the leader in that space. So if you were to ask me, right now is the time to be in SkySQL because it's the premier data service in the cloud. So I would take my customer out of their on-prem and put them all in AWS, on SkySQL, if I could. Not everybody's ready for that, but my opinion is that the security is there, the reliability, the privacy, all of the things that maybe are legacy concerns, it's all been proven to be adequate and probably even better because of all of the economies of scale that you get out of being in the cloud just generally. >> Now, MariaDB, you started on-premise though. You still have a significant customer base on-premise. What, if anything are you doing to encourage them to migrate to the cloud? >> Well, so we have hundreds and hundreds of customers as MariaDB, and we weren't the first database company to put their database in the cloud, but watching it unfold helped us realize that we're going to put MariaDB in its best form factor in SkySQL. It's the only place you could get the enterprise version of MariaDB in a cloud service, right? So when we look at our customers on-prem, we're constantly telling them, obviously, that we have a cloud service. When they subscribe, we show them the efficiencies and the economies, and we do get customers that are moving. We had a customer go to Telefonica over in the UK that moved from an on-premise to manage their wifi services across Europe. And they're very happy. They were one of our very first SkySQL customers. And that has routinely proven itself to be a path towards not only a better operation for the customer, they're up more, they have fewer outages because they're not inflicting their own self wounds that they have in their own data center. They're running on world class infrastructure on world class databases. >> What are some of those self wounds? Is it personnel, kind of manual mistakes, just outages, reliability? What's the real cause, and then what's the benefit alternative in the cloud that is outside? >> Yeah. I mean, I think, when you repeat the same database implementation over and over on the infrastructure, it gets tested thousands and thousands of times. Whereas if I'm a database team and I install it once, I've tested it one time, and I can't account for all of the things that might happen in the future. So the benefit of the cloud is that you just get that repeat ability that happens and all of the sort of the kinks and bugs and issues are worked out of the system. And that's why it's just fundamentally better. We get 99.9999% uptime because all of those mistakes have been made, solved, and fixed. >> Fully managed, obviously. >> Yes. Right. >> Huge benefit. >> John: Right. >> And people are moving, it's just a great benefit. >> John: Yeah. >> So I'm a fan obviously. I think it's a great way to go. I got to ask about the security though, because big conversation here is security. What's the security posture? What's the security story to customers with SkySQL and MariaDB? >> Right, right, right. So we've taken the server, which was the initial product that MariaDB was founded upon, right? And we've come a long way over the several years that we've been in business. In SkySQL, we have SOC 2 compliance, for example. So we've gone through commercial certifications to make sure that customers can depend that we are following processes, we have technology in place in order to secure and protect their data. And in that environment, it is repeatable. So every time a customer uses our DBaaS infrastructure, databases a service infrastructure called SkySQL, they're benefiting from all of the testing that's been done. They go there and do that themselves, they would've to go through months and months of processes in order to reach the same level of protection. >> Now MariaDB is distributed by design. Is that right? >> Yes. So we have a distributed database, it's called Xpand, MariaDB Xpand. And it's an option inside of SkySQL. It's the same cost as MariaDB server, but Xpand is distributed. And the easiest way to understand what distributed database is is to understand what it is not first. What it is not is like every other cloud database. So most of the databases strangely in the cloud are not distributed databases. They have one single database node in a cluster that is where all of the changes and rights happen. And that creates a bottleneck in the database. And that's why there's difficulties in scale. AWS actually talked about this in the keynote which is the difficulty around multi writer in the cloud. And that's what Xpand does. And it spreads out the reads and the rights to make it scalable, more performant, and more resilient. One node goes down, still stays up, but you get the benefit of the consistency and the parallelization that happens in Xpand. >> So when would a customer choose Xpand versus SkySQL Vanilla? >> So we have, I would say a lot of times, but the profile of our customers are typically like financial services, trade stores. We have Samsung Cloud, 500,000 transactions per second in an expand cluster where they run sort of their Samsung cloud for their mobile device unit. We have many customers like that where it's a commercial facing website often or a service where the brand depends on uptime. Okay. So if you're in exchange or if you are a mobile device company or an IOT company, you need those databases to be working all the time and scale broadly and have high performance. >> So you have resiliency built in essentially? >> Yes, yeah. And that's the major benefit of it. It hasn't been solved by anybody other than us in the cloud to be quite honest with you. >> That's a differentiator for sure. >> It is a huge differentiator, and there are a lot of interested parties. We're going to see that be the next discussion probably next year when we come back is, what's the state of distributed database? Because it's really become really the tip of the spear with the database industry right now. >> And what's the benefits of that? Just quickly describe why that's important? >> Obviously the performance and the resilience are the two we just talked about, but also the efficiency. So if you have a multi-node cluster of a single master database, that gets replicated four times, five times over, five times the cost. And so we're taking cost out, adding performance in. And so, you're really seeing a revolution there because you're getting a lot more for a lot less. And whenever you do that, you win the game. Right? >> Awesome. Yeah, that's true. And it seems like, okay, that might be more costly but you're not replicating. >> That's right. >> That's the key. >> Replicating just enough to be resilient but not excessively to be overly redundant. Right. >> Yeah. I find that the conversation this year is starting to unpack some of these cloud native embedded capabilities inside AWS. So are you guys doing more around, on the customer side, around marketplace? Are you guys, how do people consume products? >> Yeah. It's really both. So sometimes they come to us from AWS. AWS might say, "Hey, you know what," "we don't really have an answer." And that's specifically true on the expand side. They don't really have that in their list of databases yet. Right. Hopefully, we'll get out in front of them. But they oftentimes come through our front door where they're a MariaDB customer already, right? There's over a hundred thousand production systems with MariaDB in the world, and hundreds of thousands of users of the database. So they know our brand, not quite as well as AWS, but they know our brand... >> You've got a customer base. >> We do. Right. I mean people love MariaDB. They just think it's the database that they use for application development all the time. And when they see us release an offering like Xpand just a few years ago, they're interested, they want to use that. They want to see how that works. And then when they take it into production and it works as advertised, of course, success happens. Right? >> Well great stuff, John. Great to have you on theCUBE. Paul, I guess time we do the Insta challenge here. New format on theCUBE, we usually say at the end, summarize what's most important story for you or show, what's the bumper sticker? We kind of put it around more of an Instagram reel. What's your sizzle reel? What's your thought leadership statement? 30 seconds >> John: Thought leadership. >> John? >> So the thought leadership is really in scaling the cloud to the next generation. We believe MariaDB's Xpand product will be the the technology that fronts the next wave of database solutions in the cloud. And AWS has become instrumental in helping us do that with their infrastructure and all the help that they give us, I think at the end of the day, when the story on Xpand is written, it's going to be a very fun ride over the next few years. >> John, thank you. CRO, chief revenue officer of MariaDB, great to have you on. >> Thank you. >> 34-year veteran or so in databases. (laughs) >> You're putting a lot of age on me. I'm 29. I'm 29 again. (all laugh) >> I just graduated high school and I've been doing this for 10 years. Great to have you on theCUBE. Thanks for coming on. >> Thanks guys. Yeah. >> Thanks for sharing. >> Appreciate it. >> I'm John Furrier with Paul Gillin here live on the floor, wall-to-wall coverage. We're already into like 70 videos already. Got a whole another day, finish out day three. Keep watching theCUBE, thanks for watching. We'll be right back. (calm music)
SUMMARY :
Paul's out reporting on the And John Bakke is the CRO at MariaDB, the relation to AWS? than the AWS relationship. data is at the center of and the conversations. it just never goes away. in the data management and an analytical engine in one. And so, that makes the entire experience just the diversity of data, And the best databases in the data management area, in the various product silos What are some of the forcing functions? and dependability of the cloud, What, if anything are you doing and the economies, and I can't account for all of the things And people are moving, What's the security posture? And in that environment, it is repeatable. Is that right? So most of the databases but the profile of our customers the major benefit of it. really the tip of the spear and the resilience And it seems like, but not excessively to I find that the conversation So sometimes they come to us from AWS. development all the time. the Insta challenge here. and all the help that they give us, MariaDB, great to have you on. in databases. I'm 29. Great to have you on theCUBE. Yeah. here live on the floor,
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Wes Barnes and Jon Harrison Final
(mellow music) >> Oh, welcome back to theCUBE. We continue our coverage here at AWS re:Invent 22. We're in the Venetian in Las Vegas, and this place is hopping. I'm tell you what. It is a nearly standing room only that exhibit floor is jam packed, and it's been great to be along for the ride here on Accenture's sponsorship at the Executive summit as well. We'll talk about Pfizer today, you know them quite well, one of the largest biopharmaceutical companies in the world but their tech footprint is impressive, to say the least. And to talk more about that is Wes Barnes, senior Director of Pfizer's Digital Hosting Solutions. Wes, good to see you, sir. >> Good to meet you, John. >> And Jon Harrison, the North American lead for Infrastructure and engineering at Accenture. Jon, good to see you as well. >> Good to see you as well. >> Thanks for joining us. >> Happy to be here. >> Alright, so let's jump in. Pfizer, we make drugs, right? >> Pharmaceuticals. >> Yes. >> Among the most preeminent, as I said biopharms in the world. But your tech capabilities and your tech focus as we were talking about earlier, has changed dramatically in the 18 years that you've been there. >> Yep. >> Now, talk about that evolution a little bit to where you were and what you have to be now. >> Yeah, yeah. It's interesting. When I started at Pfizer, IT was an enabling function. It was akin to HR or our facilities function. And over the past couple years, it's dramatically changed. Where Digital now is really at the center of everything we do across Pfizer. You know it really is a core strategic element of our business. >> Yeah. And those elements that you were talking about, just in terms of whether it's research, whether it's your patients, I don't want to go through the laundry lists the litany of things, but the touch points with data and what you need it to do for you in terms of you know, computations, what you, the list is long. It's pretty impressive. >> Yeah, yeah, for sure yeah. >> I mean, shed some light on that for us. >> We cannot release a medicine without the use of technology. And if you think about research now, a huge component of our research is computational chemistry. Manufacturing medicines now is a practice in using data and analytics and predictive machine learning and analytics capabilities to help us determine how to best you know, apply the capabilities to deliver the outcomes that we need. The way in which we connect with patients and payers now is wholly digital. So it's an entirely different way of operating than it was 10 years ago. >> And the past three years, pretty remarkable in many respects, to say the least, I would think, I mean, John, you've seen what Pfizer's been up to, talk about maybe just this, the recent past and all that has happened and what they've been able to do. >> Yeah, I mean, what is so exciting to me about working with a company like Pfizer and working in life sciences more broadly is the impact that they make on patients around the world world, right? I mean, think about those past three years and Pfizer stepped up and met the moment for all of us, right? And as we talk a little bit about the role that we played together with Pfizer with AWS in their journey to the cloud, it's so motivating for myself personally it's so motivating for every single person on the team that we ask to spend nights and weekends migrating things to the cloud, creating new capabilities, knowing that at the end of the day, the work that they're doing is making the world a healthier place. >> Yeah, we talk so much about modernization now, right? And it's, but it kind of means different things to different people depending on where you're coming into the game, right? If you've been smart and been planning all along then this is not a dramatic shift in some cases though, for others it is. Right? >> Yeah. >> Traumatic in some cases for some people. >> For sure. >> For Pfizer, I mean talk about how do you see modernization and what does it mean to your operations? >> Following our success of the COVID program of 2021, I mean it became evident to us that, you know we needed to maintain a new pace of innovation and in fact try to find ways to accelerate that pace of innovation. And as I said earlier everything we do at Pfizer is centered around digital. But despite that, and despite 10 years of consolidating infrastructure and moving towards modern technology, last year, only 10% of Pfizer's infrastructure was in the native public cloud. So we had a problem to solve. In fact, I remember, you know, we had to build up our clinical systems to support the volume of work that we were doing for COVID-19 vaccine. We were rolling things into our data center to build up the capacity to achieve what we needed to achieve. Moving to the public cloud became more imperative to try to achieve the scale and the modern capabilities that we need. >> And so where did you come into play here with this? Because obviously as a partner you're right alongside for the ride but you saw these inherent challenges that they had and how did Accenture answer the bell there? >> Well, so look, I mean we saw Pfizer react to the pandemic. We saw them seize the moment. We talked together about how IT needed to move quicker and quicker towards the cloud to unlock capabilities that would serve Pfizer's business well into the future. And together we laid out some pretty ambitious goals. I mean, really moving at a velocity in a pace that I think for both Accenture and AWS surpassed the velocity and pace that we've done anywhere else. >> Yeah, right, yeah. >> So we've set out on an ambitious plan together. You know, I was kind of reflecting about some of the successes, what went well what didn't in preparation for re:Invent. And you know, many of the folks that'll listen to this will remember the old days of moving data centers when you'd have a war room you'd have a conference bridge open the whole time. Someone would be running around the tile floor in the data center, do a task, call back up to the bridge and say, what do I do next, right? Then when I think about what we did together at Pfizer in moving towards the public cloud, I mean, we had weekends most weekends where we were running a wave with 10,000 plus discrete activities. >> Yeah. >> Wow. >> Right, so that old model doesn't scale. >> Right. >> And we really anchored, >> You have a very crowded data center with a lot of people running into each other. >> You'd have a whole lot of people running around. But we really anchored to an Accenture capability that we call myNav Migrate. I know you guys have talked about it here before so I won't go into that. But what we found is that we approached this problem of velocity not as a technical problem to solve for but as a loading and optimization problem of resources. Right, thought about it just a little bit different way and made sure that we could programmatically control command and control of the program in a way that people didn't have to wait around all Saturday afternoon to be notified that their next activity was ready, right? They could go out, they could live their day and they could get a notification from the platform that says, hey it's about your turn. Right, they could claim it they could do it, they could finish it, and that was really important to us. I mean, to be able to control the program in that type of way at scale. >> Yeah, by the way, the reason we went as fast it was a deliberate choice and you'll talk to plenty of folks who have a five year journey to the public cloud. And the reason we wanted to move as fast as we did and Jon talked about some of it, we wanted to get the capabilities to the business as quickly as we could. The pace of innovation was such that we had to offer native cloud capabilities we had to offer quickly. We also knew that by compressing the time it took to get to the cloud, we could focus the organization get it done as economically as possible but then lift all boats with the tide and move the organization forward in terms of the skills and the capabilities that we need to deliver modern outcomes. >> So, you know, we talk about impacts internally, obviously with your processes, but beyond that, not just scientists not just chemists, but to your, I mean, millions of customers, right? We're talking, you know, globally here. What kind of impacts can you see that directly relate to them, and benefits that they're receiving by this massive technical move you've made? >> Pfizer's mission is breakthroughs that change patient lives. I mean, the work that we do the work that everybody does within Pfizer is about delivering therapies that, you know provide health outcomes that make people live longer, live healthier lives. For us, modernizing our infrastructure means that we can enable the work of scientists to find novel therapies faster or find things that perhaps couldn't have been found any other way without some of the modern technologies that we're bringing to bear. Saving money within infrastructure and IT is treasure that we can pour back into the important areas of research or development or manufacturing. We're also able to, you know, offer an ecosystem and a capability in which we connect with patients differently through digital mechanisms. And modern cloud enables that, you know, using modern digital experiences and customer experience, and patient experience platforms means that we can use wearable devices and mobile technologies and connect to people in different ways and offer solutions that just didn't exist a couple years ago. >> And so, I mean, you're talking about IoT stuff too, right? >> 100%. >> It's way out on the edge and personal mobile, in a mobile environment. And so challenges in terms of you know, data governance and compliance and security, all these things, right? They come into play because it's personal health information. So how, as you've taken them, you know to this public cloud environment how much of a factor are those considerations? Because, you know, this is not just a product a service, it's a live human being. >> Yeah. I mean, you start with that, you think about it through the process and you think about it afterwards, right, I mean, that has to be a core factor in every stage of the program, and it was. >> So in, in terms of where you are now, then, okay, it's not over. >> It's never over. >> I mean, you know, as good as you are today and as fast as you are and as accurate and as efficient. >> Yeah. >> Got to get better, right? You got to stay competitive. >> Yeah. >> So where do you find that? Because, you know, with powers being what they are with speed and what it is how much more is there to squeeze out of this rock? >> There's a lot more to squeeze out of the rock. If you think about what we've done over the past year it's about creating sort of a new minimum viable product for infrastructure. So we've sort of raised the bar and created an environment upon which we can continue to innovate that innovation is going to continue sort of forever at this point. You know, the next focus for us is how to identify the business processes that deliver the greatest value ultimately to our patients. And use the modern platform that we've just built to improve those processes to deliver things faster, deliver new capabilities. Pfizer is making a huge investment in digital medicines therapies that are delivered through smart devices through wearables using, as I said technology that didn't exist before. That wouldn't be possible without the platform that we've built. So over the past year, we've come a long way but I think that we've effectively set the table for all of the things that are yet to come. >> So, Jon, how do you then, as you've learned a lot about life science or, and certainly Pfizer with what they're up to, how do you then apply, you know, what you know about their world to what you know about the tech world and make it actionable for growth to make it actionable for, for future expansion? >> Yeah, I mean, we start by doing it together, right? I think that's a really important part. Accenture brings a wealth of knowledge, both industry experience and expertise, technology experience and expertise. We work together with our clients like Pfizer with our partners like AWS to bring the best across that power of three to meet clients where they're at to understand where they want to go, and then create a bespoke approach that meets their business needs. And that's effectively what we're doing now, right? I mean, if you think about the phase that we've just went through, I mean, a couple of fast facts here no pun intended, right? 7,800 server instances across 11 operating system versions 7,500 databases across 20 database versions, right? 4,700 applications, 350,000 migration activities managed across an eight month period. >> In eight months. >> Yeah. But that's not the goal, right? The goal is now to take, to Wes' point that platform that's been developed and leverage that to the benefit of the business ultimately to the benefit of the patient. >> You know, why them, we have we've talked a lot about Pfizer, but why Accenture? What, what, what's, 'cause it's got to be a two way street, right? >> We've had a long partnership with Accenture. Accenture supports a huge component of our application environment at Pfizer and has for quite a long time. Look, we didn't make it easy on them. We put them up against a large number of world class SIs. But look, Accenture brought, you know, sort of what I think of as the trifecta here. They brought the technical capabilities and knowledge of the AWS environment. They brought the ability to really understand the business outcomes that we were trying to achieve and a program leadership capability that, you know I think is world class. And Jon talked about myNav, you know, we recognized that doing what we were trying to do in the time that we were doing it required new machinery, new analytics and data capabilities that just didn't exist. Automation didn't exist. Some people experience capabilities that would allow us to interface with application owners and users at a velocity and a pace and a scale that just hasn't been seen before at Pfizer. Accenture brought all three of those things together and I think they did a great job helping us get to where we need to be. >> When you hear Jon rattle through the stats like he just did, right? We talk about all, I mean, not that I'm going to ask you to pat yourself on the back but do you ever, >> He should. >> Does it blow your mind a little bit, honestly that you're talking about that magnitude of activity in that compressed period of time? That's extraordinary. >> It's 75% of our global IT footprint now in the public cloud, which is fantastic. I mean, look, I think the timing was right. I think Pfizer is in a little bit of a unique position coming off of COVID. We are incredibly motivated to keep the pace up, I mean across all lines of business. So, you know what we found is a really willing leadership team, executive leadership team, digital leadership team to endorse a change of this magnitude. >> Well, it's a great success story. It's beyond impressive. So congratulations to both you on that front and certainly you wish you continued success down the road as well. >> Thank you. >> Thank you gentlemen. >> Thank you. >> Good job. >> Pfizer, and boy, you talk about a job well done. Just spectacular. All right, you are watching our coverage here on theCUBE, we're at the AWS re:Invent 22 show. This is Executive Summit sponsored by Accenture and you're watching theCUBE the leader in high tech coverage.
SUMMARY :
and it's been great to be Jon, good to see you as well. Pfizer, we make drugs, right? has changed dramatically in the 18 years to where you were and And over the past couple years, and what you need it to how to best you know, And the past three years, on the team that we ask to to different people depending on Traumatic in some and the modern capabilities that we need. and pace that we've done anywhere else. And you know, many of with a lot of people and made sure that we could get the capabilities to the that directly relate to them, I mean, the work that we do of you know, data governance in every stage of the program, and it was. So in, in terms of where you are now, and as fast as you are and You got to stay competitive. that deliver the greatest value across that power of three to and leverage that to the of the AWS environment. of activity in that in the public cloud, which is fantastic. and certainly you wish Pfizer, and boy, you
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Jon Sahs, Charles Mulrooney, John Frey, & Terry Richardson | Better Together with SHI
>>Hey everyone. Lisa Martin of the cube here, HPE and AMD better together with Shi is the name of our segment. And I'm here with four guests. Please. Welcome Charlie Mulrooney global presales engineering manager at Athi John saws also of Shi joins this global pre-sales technical consultant. And back with me are Terry Richardson, north American channel chief and Dr. John Fry, chief technologist, sustainable transformation at HPE. Welcome gang. Great to have you all here. >>Thank you, Lisa. Thanks. You good to be here? >>All right, Charlie, let's go ahead and start with you. Keeping the earth sustainable and minimizing carbon emissions. Greenhouse gases is a huge priority for businesses, right? Everywhere. Globally. Can you talk Charlie about what Shi is seeing in the marketplace with respect to sustainable? It? >>Sure. So starting about a year and a half, two years ago, we really noticed that our customers certainly our largest enterprise customers were putting into their annual reports, their chairman's letters, their sec filings that they had sustainability initiatives ranging from achieving carbon neutral or carbon zero goals starting with 2050 dates. And then since then we've seen 20, 40, and 2030 targets to achieve net neutrality and RFPs, RFIs that we're fielding. Certainly all now contain elements of that. So this is certainly top of mind for our largest customers, our fortune two 50 and fortune 500 customers. For sure. We're, we're seeing an onslaught of requests for this. We get into many conversations with the folks that are leading these efforts to understand, you know, here's what we have today. What can we do better? What can we do different to help make an impact on those goals? >>So making an impact top of mind, pretty much for everyone, as you mentioned, John SAS, let's bring you into the conversation. Now, when you're in customer conversations, what are some of the things that you talk about with respect tohis approach to sustainability, sustainable it, are you seeing more folks that are implementing things tactically versus strategically what's going on in the customer space? >>Well, so Charlie touched on something really important that, you know, the, the wake up moment for us was receiving, you know, proposal requests or customer meeting requests that were around sustainability. And it was really around two years ago, I suppose, for the first time. And those requests started coming from European based companies, cuz they had a bit of a head start over the us based global companies even. And what we found was that sustainability was already well down the road and that they were doing very interesting things to use renewable energy for data centers utilize the, they were already considering sustainability for new technologies as a high priority versus just performance cost and other factors that you typically have at the top. So as we started working with them, I guess at beginning it was more tactical cuz we really had to find a way to respond. >>We were starting to be asked about our own efforts and in regards to sustainability, we have our headquarters in Somerset and our second headquarters in Austin, Texas, those are lead gold certified. We've been installing solar panels, reducing waste across the company, recycling efforts and so forth charging stations for electric vehicles, all that sort of thing to make our company more sustainable in, in, in our offices and in our headquarters. But it's a lot more than that. And what we found was that we wanted to look to our vast number of, of customers and partners. We have over 30,000 partners that would work with globally and tens of thousands of customers. And we wanted to find best practices and technologies and services that we could talk about with these customers and apply and help integrate together as a, as a really large global reseller and integrator. We can have a play there and bring these things together from multiple partners that we work with to help solve customer problems. And so over time it's become more strategic and we've been as a company building the, the, the, the, the forward efforts through organizing a true formal sustainability team and growing that, and then also reporting for CDP Ecova and so forth. And it's really that all has been coming about in the last couple of years. And we take it very seriously. >>It sounds like, and it also sounds like from the customer's perspective, they're shifting from that tactical, maybe early initial approach to being more strategic, to really enabling sustainable it across their organization. And I imagine from a business driver's perspective, John saws and Charlie, are you hearing customers? You talked about it being part of RFPs, but also where are customers in terms of, we need to have a sustainable it strategy so that we can attract and retain the right investors we can attract and retain customers. Charlie, John, what are your thoughts on that? >>Yeah, that's top of mind with, with all the folks that we're talking to, I would say there's probably a three way tie for the importance of attracting and retaining investors. As you said, plus customers, customers are shopping, their customers are shopping for who has aligned their ESG priorities and sustainable priorities with their own and who is gonna help them with their own reporting of, you know, scope two and ultimately scope three reporting from greenhouse gas emissions and then the attracting and retaining talent. It's another element now of when you're bringing on new talent to your organization, they have a choice and they're thinking with their decision to accept a role or not within your organization of what your strategies are and do they align. So we're seeing those almost interchangeable in terms of priorities with, with the customers we're talking to. And it was a little surprising, cuz it, we thought initially this is really focused on investors attracting the investors, but it really has become quite a bit more than that. And it's been actually very interesting to see the development of that prioritization >>More comprehensive across the organization. Let's bring Dr. John Fry into the conversation and Terry your next. So stay tuned. Dr. Fry, can you talk about HPE and S H I partnering together? What are some of the key aspects of the relationship that help one another support and enable each other's aggressive goals where sustainability is concerned? >>Yeah, it's a great question. And one of the things about the sustainability domain in solving these climate challenges that we all have is we've got to come together and partner to solve them. No one company's going to solve them by themselves and for our collective customers the same way. From an HPE perspective, we bring the expertise on our products. We bring in sustainable it point of view, where we've written many white papers on the topic and even workbooks that help companies implement a sustainable it program. But our direct sales forces can't reach all of our customers. And in many cases we don't have the local knowledge that our business partners like Shi bring to the table. So they extend the reach, they bring their own expertise. Their portfolio that they offer to the customer is wider than just enterprise products. So by working together, we can do a better job of helping the customer meet their own needs, give them the right technology solutions and enhance that customer experience because they get more value from us collectively. >>It really is better together, which is in a very appropriate name for our segment here. Terry, let's bring you into the conversation. Talk to us about AMD. How is it helping customers to create that sustainable it strategy? And what are some of the differentiators that what AMD is doing that, that are able to be delivered through partners like Shi? >>Well, Lisa, you used the word enabling just a short while ago. And fundamentally AMD enables HPE and partners like Shi to bring differentiated solutions to customers. So in the data center space, we began our journey in 2017 with some fundamental design elements for our processor technology that were really keenly focused on improving performance, but also efficiency. So now the, the most common measure that we see for the types of customers that Charlie and John were talking about is really that measure of performance per wat. And you'll continue to see AMD enabled customers to, to try to find ways to, to do more in a sustainable way within the constraints that they may be facing, whether it's availability of power data center space, or just needing to meet overall sustainability goals. So we have skills and expertise and tools that we make available to HPE and two Shi to help them have even stronger differentiated conversations with customers. >>Sounds like to me, Terry, that it's, that AMD can be even more of an more than an enabler, but really an accelerator of what customers are able to do from a strategic perspective on sustainability. >>You you're right about that. And, and we actually have tools, greenhouse gas, TCO tools that can be leveraged to really quantify the impact of some of the, the new technology decisions that customers are making to allow them to achieve their goals. So we're really proud of the work that we're doing in partnership with companies like HPE and Shi >>Better together. As we said at the beginning in just a minute ago, Charlie, let's bring you back in, talk to us a little bit about what Shi is doing to leverage sustainable it and enable your customers to meet their sustainability goals and their initiatives. >>So for quite a while, we've had some offerings to help customers, especially in the end user compute side. A lot of customers were interested in, I've got assets for, you know, let's say a large sales force that had been carrying tablets or laptops and, you know, those need to be refreshed. What do I do with those? How do I responsibly retire or recycle those? And we've been offering solutions for that for quite some time. It's within the last year or two, when we started offering for them guarantees and assurances assurances of how they can, if that equipment is reusable by somebody else, how can we issue them? You know, credits for carbon credits for reuse of that equipment somewhere else. So it's not necessarily going to be e-waste, it's something that can be recycled and reused. We have other programs with helping extend the life of, of some systems where they look at well, I have a awful lot of data on these machines where historically they might want to just retire those because the, the, the sensitivity of the data needed to be handled very specifically. We can help them properly remove the sensitive data and still allow reuse of that equipment. So we've been able to come up with some creative solutions specifically around end user compute in the past, but we are looking to new ways now to really help extend that into data center infrastructure and beyond to really help with what are the needs, what are the, the best ways to help our customers handle the things that are challenging them. >>That's a great point that you bring up. Charlie and security kind of popped into my head here, John Saul's question for you when you're in customer conversations and you're talking about, or maybe they're talking about help us with waste reduction with recycling, where are you having those customer conversations? Cause I know sustainability is a board level, it's a C level discussion, but where are you having those conversations within the customer organization? >>Well, so it's a, it's a combination of organizations within the customer. These are these global organizations. Typically when we're talking about asset life cycle management, asset recovery, how do you do that in a sustainable green way and securely the customers we're dealing with? I mean, security is top sustainability is right up there too. O obviously, but Charlie touched on a lot of those things and these are global rollouts, tens of thousands of employees typically to, to have mobile devices, laptops, and phones, and so forth. And they often are looking for a true managed service around the world that takes into consideration things like the most efficient way to ship products to, to the employees. And how do you do that in a sustainably? You need to think about that. Does it all go to a central location or to each individual's home during the pandemic that made a lot of sense to do it that way? >>And I think the reason I wanted to touch on those things is that, well for, for example, one European pharmaceutical that states in their reports that they're already in scope one in scope two they're fully net zero at this point. And, and they say, but that only solves 3% of our overall sustainability goals. 97% is scope three, it's travel, it's shipping. It's, it's, it's all the, the, all these things that are out of their direct control a lot of times, but they're coming to us now as a, as a supplier and as, and, and we're filling out, you know, forms and RFPs and so forth to show that we can be a sustainable supplier in their supply chain because that's their next big goal >>Sustain sustainable supply chain. Absolutely. Yes. Dr. John Fry and Terry, I want to kind of get your perspectives. Charlie talked about from a customer requirements perspective, customers coming through RFP saying, Hey, we've gotta work with vendors who have clear sustainability initiatives that are well underway, HPE and AMD hearing the same thing Dr. Fry will start with you. And then Terry >>Sure, absolutely. We receive about 2,500 customer questionnaires just on sustainability every year. And that's come up from a few hundred. So yeah, absolutely accelerating. Then the conversations turn deeper. Can you help us quantify our carbon emissions and power consumption? Then the conversation has recently gone even further to when can HPE offer net zero or carbon neutral technology solutions to the customer so that they don't have to account for those solutions in their own carbon footprint. So the questions are getting more sophisticated, the need for the data and the accuracy of the data is climbing. And as we see potential regulatory disclosure requirements around carbon emissions, I think this trend is just gonna continue up. >>Yeah. And we see the same thing. We get asked more and more from our customers and partners around our own corporate sustainability goals. But the surveying that survey work that we've done with customers has led us to, you know, understand that, you know, approximately 75% of customers are gonna make sustainability goals, a key component of their RFIs in 2023, which is right around the corner. And, and, you know, 60% of those same customers really expect to have business level KPIs in the new year that are really related to sustainability. So this is not just a, a kind of a buzzword topic. This is, this is kind of business imperatives that, you know, the company, the companies like HPE and AMD and the partners like I, that really stand behind it and really are proactive in getting out in front of customers to help are really gonna be ahead of the game. >>That's a great point that you make Terry there that this isn't, we're not talking about a buzzword here. We're talking about a business imperative for businesses of probably all sizes across all industries and Dr. Far, you mentioned regulations. And something that we just noticed is that the S E C recently said, it's proposing some rules where companies must disclose greenhouse gas emissions. If they were, if that were to, to come into play, I'm gonna pun back to Charlie and John saws. How would Shi and, and frankly at HPE and AMD be able to help companies comply if that type of regulation were to be implemented. Charlie. >>Yeah. So we are in the process right now of building out a service to help customers specifically with that, with the reporting, we know reporting is a challenge. The scope two reporting is a challenge and scope three that I guess people thought was gonna be a ways out now, all of a sudden, Hey, if you have made a public statement that you're going to make an impact on your scope three targets, then you have to report on them. So that, that has become really important very quickly as word about this requirement is rumbling around there's concern. So we are actually working right now on something it's a little too early to fully disclose, but stay tuned, cuz we have something coming. That's interesting. >>Definitely PED my, my ears are, are, are perk here. Charlie, we'll stay tuned for that. Dr. Fry. Terry, can you talk about together with Shi HPE and AMD enabling customers to manage access to the da data obviously, which is critical and it's doing nothing but growing and proliferating key folks need access to it. We talked a little bit about security, but how are from a better together perspective, Dr. Fry will start with you, how are you really helping organizations on that sustainability journey to ensure that data can be accessible to those who need it when they need it? And at these days what it's real time requirements. >>Yeah. It's, it's an increasing challenge. In fact, we have changed the H HP story the way we talk about H HP's value proposition to talk about data first modernization. So how often do you collect data? Where do you store it? How do you avoid moving it? How do you make sure if you're going to collect data, you get insights from that data that change your business or add business value. And then how long do you retain that data afterward and all of that factors into sustainable it, because when I talk to technology executives, what they tell me again, and again, is there's this presumption within their user community, that storage is free. And so when, when they have needs for collecting data, for example, if, if once an hour would do okay, but the system would collect it once a minute, the default, the user asks for of course, once a minute. And then are you getting insights from that data? Or are we moving it that becomes more important when you're moving data back and forth between the public cloud or the edge, because there is quite a network penalty for moving that equipment across your network. There's huge power and carbon implications of doing that. So it's really making a better decision about what do we collect, why do we collect it, what we're gonna do with it when we collect and how we store it. >>And, and for years, customers have really talked about, you know, modernization and the need to modernize their data center. You know, I, I fundamentally believe that sustainability is really that catalyst to really drive true modernization. And as they think forward, you know, when we work with, with HPE, you know, they offer a variety of purpose-built servers that can play a role in, you know, specific customer workloads from the largest, super computers down to kind of general purpose servers. And when we work with partners like Shi, not only can they deliver the full suite of offerings for on premise deployments, they're also very well positioned to leverage the public cloud infrastructure for those workloads that really belong there. And, and that certainly can help customers kind of achieve an end to end sustainability goal. >>That's a great point that, that it needs to be strategic, but it also needs to be an end to end goal. We're just about out of time, but I wanted to give John saws the last word here, take us out, John, what are some of the things Charlie kind of teased some of the things that are coming out that piqued my interest, but what are some of the things that you are excited about as HPE AMD and Shi really help customers achieve their sustainability initiatives? >>Sure. Couple comments here. So Charlie, yeah, you touched on some upcoming capabilities that Shi will have around the area of monitoring and management. See, this is difficult for all customers to be able to report in this formal way. This is a train coming at everybody very quickly and they're not ready. Most customers aren't ready. And if we can help as, as a reseller integrator assessments, to be able to understand what they're currently running compare to different scenarios of where they could go to in a future state, that seems valuable if we can help in that way. That's, those are things that we're looking into specifically, you know, greenhouse gas, emissions, relevant assessments, and, and, and within the comments of, of, of Terry and, and John around the, the power per wat and the vast portfolio of, of technologies that they, that they had to address various workloads is, is fantastic. >>We'd be able to help point to technologies like that and move customers in that direction. I think as a, as an integrator and a technical advisor to customers, I saw an article on BBC this morning that I, I, I think if, if we think about how we're working with our customers and we can help them maybe think differently about how they're using their technology to solve problems. The BBC article mentioned this was Ethereum, a cryptocurrency, and they have a big project called merge. And today was a go live date. And BBC us news outlets have been reporting on it. They basically changed the model from a model called power of work, which takes a, a lot of compute and graphic, GPU power and so forth around the world. And it's now called power of stake, which means that the people that validate that their actions in this environment are correct. >>They have to put up a stake of their own cryptocurrency. And if they're wrong, it's taken from them. This new model reduces the emissions of their environment by 99 plus percent. The June emissions from Ethereum were, it was 120 telos per, per year, a Terra terat hours per year. And they reduced it actually, that's the equivalent of what the net Netherlands needed for energy, so comparable to a medium sized country. So if you can think differently about how to solve problems, it may be on-prem, it may be GreenLake. It may be, it may be the public cloud in some cases or other, you know, interesting, innovative technologies that, that AMD HPE, other partners that we can bring in along, along with them as well, we can solve problems differently. There is a lot going on >>The opportunities that you all talked about to really make such a huge societal impact and impact to our planet are exciting. We thank you so much for talking together about how HPE AMD and SSHA are really working in partnership in synergy to help your customers across every organization, really become much more focused, much more collaborative about sustainable it. Guys. We so appreciate your time and thank you for your insights. >>Thank you, Lisa. Thank you. My >>Pleasure. Thank you, Lisa. You're watching the cube, the leader in high tech enterprise coverage.
SUMMARY :
Great to have you all here. You good to be here? Can you talk Charlie about what Shi is seeing in the marketplace with respect to sustainable? the folks that are leading these efforts to understand, you know, here's what we have today. So making an impact top of mind, pretty much for everyone, as you mentioned, John SAS, cost and other factors that you typically have at the top. And it's really that and Charlie, are you hearing customers? is gonna help them with their own reporting of, you know, scope two and Dr. Fry, can you talk about HPE and S H I And in many cases we don't have the local knowledge that our business AMD is doing that, that are able to be delivered through partners like Shi? So in the data center space, we began our journey in 2017 with Sounds like to me, Terry, that it's, that AMD can be even more of an more than an of the, the new technology decisions that customers are making to allow them to achieve their goals. As we said at the beginning in just a minute ago, Charlie, let's bring you back in, the sensitivity of the data needed to be handled very specifically. That's a great point that you bring up. And how do you do that in a sustainably? and, and we're filling out, you know, forms and RFPs and so forth to show that we can HPE and AMD hearing the same thing Dr. Fry will start with you. And as we see potential that we've done with customers has led us to, you know, understand that, And something that we just noticed is that the S E C recently said, all of a sudden, Hey, if you have made a public statement that you're going to make that data can be accessible to those who need it when they need it? And then how long do you retain that data afterward and all of that factors into sustainable And as they think forward, you but what are some of the things that you are excited about as HPE AMD and Shi really of, of technologies that they, that they had to address various workloads is, of compute and graphic, GPU power and so forth around the world. So if you can think differently about how to solve problems, The opportunities that you all talked about to really make such a huge societal
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Jon Sahs, Charles Mulrooney, John Frey, & Terry Richardson | Better Together with SHI
foreign [Music] Lisa Martin of the cube here hpe and AMD better together with Shi is the name of our segment and I'm here with four guests please welcome Charlie mulrooney Global pre-sales engineering manager at SHI John saw is also of shi joins us Global pre-sales Technical consultant and back with me are Terry Richardson North American Channel Chief and Dr John Fry Chief technologist of sustainable transformation at hpe welcome gang great to have you here all here Thank you Lisa thank you good to be here all right Charlie let's go ahead and start with you keeping the Earth sustainable and minimizing carbon emissions greenhouse gases is a huge priority for businesses right everywhere globally can you talk truly about what Shi is seeing in the marketplace with respect to sustainable I.T sure so starting about a year and a half two years ago we really noticed that our customers certainly our largest Enterprise customers were putting into their annual reports their Chairman's letters their SEC filings that they had sustainability initiatives ranging from achieving carbon neutral uh or carbon zero goals starting with 20 50 dates and then since then we've seen 20 40 and 2030 targets to achieve net neutrality and rfps rfis that we're Fielding certainly all now contain elements of that so this is certainly top of mind for our largest customers our Fortune 250 and Fortune 500 customers for sure where we're seeing an onslaught of requests for this we get into many conversations with the folks that are leading these efforts to understand you know here's what we have today what can we do better what can we do different to help make it an impact on those goals so making an impact top of Mind pretty much for everyone as you mentioned John Sal's let's bring you into the conversation now when you're in customer conversations what are some of the things that you talk about with respect to shi's approach to sustainability sustainable I.T are you seeing more folks that are implementing things tactically versus strategically what's going on in the customer space well so Charlie touched on something really important that you know the the wake-up moment for us was receiving you know proposal requests or customer meeting requests that were around sustainability and it was really around two years ago I suppose for the first time and those requests started coming from european-based companies because they had a bit of a head start uh over the U.S based global companies even um and what we found was that sustainability was already well down the road and that they were doing very interesting things to uh use renewable energy for data centers uh utilized they were already considering sustainability for new technologies as a high priority versus just performance costs and other factors that you typically had at the top so as we started working with them uh I guess that beginning was more tactical because we really had to find a way to respond uh we were starting to be asked about our own efforts and in regards to sustainability we have our headquarters in Somerset and our second Headquarters in Austin Texas um those are the gold certified we've been installing solar panels producing waste across the company recycling efforts and so forth charging stations for electric vehicles all that sort of thing to make our company more sustainable in in uh in our offices and in our headquarters um but it's a lot more than that and what we found was that we wanted to look to our vast number of supply of customers and partners we have over 30 000 partners that would work with globally and tens of thousands of customers and we wanted to find best practices and Technologies and services that we could uh talk about with these customers and apply and help integrate together as a as a really large Global uh reseller and integrator we can have a play there and bring these things together from multiple uh partners that we work with to help solve customer problems and so over time it's become more strategic and we've been uh as a company building the uh the the the forward efforts through organizing a true formal sustainability team and growing that um and then also reporting for CDP echovatus and so forth and it's really that all has been coming about in the last couple of years and we take it very seriously it sounds like it also sounds like from the customer's perspective they're shifting from that tactical maybe early initial approach to being more strategic to really enabling sustainable I.T across their organization and I imagine from a business driver's perspective John saws and Charlie are you hearing customers you talked about it being part of rfps but also where are customers in terms of we need to have a sustainable I.T strategy so that we can attract and retain the right investors we can attract and retain customers Charlie John what are your thoughts on that yeah that's top of mind with uh with all the folks that we're talking to uh I would say there's probably a three-way tie for the importance of uh attracting and retaining investors as you said plus customers customers are shopping their customers are shopping for who has aligned their ESG priorities in sustainable priorities uh with their own and who is going to help them with their own reporting of you know spoke to and ultimately scope three reporting from greenhouse gas emissions and then the attracting and retaining Talent uh it's another element now of when you're bringing on a new talent to your organization they have a choice and they're thinking with their decision to accept a role or not within your organization of what your strategies are and do they align so we're seeing those almost interchangeable in terms of priorities with with the customers we're talking to it was a little surprising because we thought initially this is really focused on investors attracting the investors but it really has become quite a bit more than that and it's been actually very interesting to see the development of that prioritization more comprehensive across the organization let's bring Dr John Fry into the conversation and Terry your neck so stay tuned Dr Frey can you talk about hpe and Shia partnering together what are some of the key aspects of the relationship that help one another support and enable each other's aggressive goals where sustainability is concerned yeah it's a great question and one of the things about the sustainability domain in solving these climate challenges that we all have is we've got to come together and partner to solve them no one company's going to solve them by themselves and for our Collective customers the same way from an hpe perspective we bring the expertise on our products we bring in a sustainable I.T point of view where we've written many white papers on the topic and even workbooks that help companies Implement a sustainable I.T program but our direct sales forces can't reach all of our customers and in many cases we don't have the local knowledge that our business partners like Shi bring to the table so they extend the reach they bring their own expertise their portfolio that they offer to the customer is wider than just Enterprise Products so by working together we can do a better job of helping the customer meet their own needs give them the right Technology Solutions and enhance that customer experience it's because they get more value from us collectively it really is better together which is a very appropriate name for our segment here Terry let's bring you into the conversation talk to us about AMD how is it helping customers to create that sustainable I.T strategy and what are some of the differentiators that what AMD is doing that that are able to be delivered through Partners like Shi well Lisa you use the word enabling um just a short while ago and fundamentally AMD enables hpe and partners like Shi to bring differentiated solutions to customers so in the data center space We Begin our journey in 2017 with some fundamental Design Elements for our processor technology that we're really keenly focused on improving performance but also efficiency so now the the most common measure that we see for the types of customers that Charlie and John were talking about was really that measure of performance per watt and you'll continue to see AMD enable um customers to to try to find ways to to do more in a sustainable way within the constraints that they may be facing whether it's availability of power data center space or just needing to meet overall sustainability goals so we have skills and expertise and tools that we make available to hpe and to Shi to help them have even stronger differentiated conversations with customers sounds like to me Terry that it's that AMD can be even more of an more than an enabler but really an accelerator of what customers are able to do from a strategic perspective on sustainability you're right about that and and we actually have tools greenhouse gas TCO tools that can be leveraged to really quantify the impact of some of the the new technology decisions that customers are making to allow them to achieve their goals so we're really proud of the work that we're doing in partnership with companies like hpe and Shi Better Together as we've said at the beginning and just a minute ago Charlie let's bring you back in talk to us a little bit about what Shi is doing to leverage sustainable I.T and enable your customers to meet their sustainability goals and their initiatives so for quite a while we've had uh some offerings to help customers especially in the end user compute side a lot of customers were interested in I've got assets for you know let's say a large sales force that had been carrying tablets or laptops and you know those need to be refreshed what do I do with those how do I responsibly retire or recycle those and we've been offering solutions for that for quite some time it's within the last year or two when we started offering for them guarantees and Assurance assurances of how they can if that equipment is reusable by somebody else how can we issue them you know credits for uh carving credits for reuse of that equipment somewhere else so it's not necessarily going to be E-Waste it's uh something that can be recycled and reused we have other programs with helping extend the life of of some systems where they look at boy I have an awful lot of data on these machines where historically they might want to just retire those because the the sensitivity of the data needed to be handled very specifically we can help them properly remove the sensitive data and still allow reuse of that equipment so we've been able to accomplish some Creative Solutions specifically around end user compute in the past but we are looking to new ways now to to really help extend that into Data Center infrastructure and Beyond to really help with what are the needs what are the the best ways to help our customers handle the things that are challenging them [Music] that's a great point that you bring up Charlie and the security kind of popped into my head here John saw his question for you when you're in customer conversations and you're talking about or maybe they're talking about help us with waste reduction with recycling where are you having those customer conversations I know sustainability is a board level it's a c-level discussion but where are you having those conversations within the customer organization well so it's a it's a combination of um organizations within the customer these are these Global organizations typically when we're talking about asset like cycle management asset recovery how do you do that in a sustainable Green Way and securely the customers we're dealing with I mean security is top sustainability is right up there too obviously but uh um Charlie touched on a lot of those things and these are Global rollouts tens of thousands of employees typically to to have mobile devices laptops and phones and so forth um and they often are looking for a true managed service around the world that takes into consideration things like the most efficient way to ship products to to the employees and how do you do that in a sustainable way you need to think about that does it all go to a central location um or to each individual's home during the pandemic that made a lot of sense to do it that way I think the reason I wanted to touch on those things is that well for for example one European pharmaceutical that the states and their reports that they are already in scope one in scope two they're fully uh Net Zero at this point and and they say but that only solves three percent of our overall sustainability goals uh 97 is scope three it's travel it's shipping it's it's uh it's all the all these things that are out of their direct control a lot of times but they're coming to us now as a as a supplier and ask and and we're filling out forms and rfps and so forth uh to show that we can be a sustainable supplier in their supply chain because that's their next big goal so sustainable supply chain absolutely Dr John Fry and Terry I want to kind of get your perspectives Charlie talked about from a customer requirements perspective customers coming through RFP saying hey we've got to work with vendors who have clear sustainability initiatives that are well underway hpe and AMD hearing the same thing Dr Fry will start with you and then Terry sure absolutely we receive about 2500 customer questionnaires just on sustainability every year and that's come up from a few hundred so yeah absolutely accelerating then the conversations turn deeper can you help us quantify our carbon emissions and power consumption then the conversation has recently gone even further to when can hpe offer Net Zero or carbon neutral Technology Solutions to the customer so that they don't have to account for those Solutions in their own carbon footprint so the questions are getting more sophisticated the need for the data and the accuracy of the data is climbing and as we see potential regulatory disclosure requirements around carbon emissions I think this trend is just going to continue up yeah and we see the same thing uh we get asked more and more from our customers and partners around our own corporate sustainability goals but the surveying that the survey work that we've done with customers has led us to you know understand that you know approximately 75 percent of customers are going to make sustainability goals a key component of their rfis in 2023 which is right around the corner and you know 60 of those same customers really expect to have business level kpis uh in the new year that are really related to sustainability so this is not just a a kind of a buzzword topic this is this is kind of business imperatives that you know the company the companies like hpe and AMD and the partners like Shi that really stand behind it and really are proactive in getting out in front of customers to help are really going to be ahead of the game that's a great point that you make Terry there that this isn't we're not talking about a buzzword here we're talking about a business imperative for businesses of probably all sizes across all Industries and Dr Farr you mentioned regulations and something that we just noticed is that the SEC recently said it's proposing some rules where companies must disclose greenhouse gas emissions um if they were if that were to to come into play I'm going to come back to Charlie and John saws how would Shi and frankly at hpe and AMD be able to help companies comply if that type of Regulation were to be implemented Charlie yeah so we are in the process right now of building out a service to help customers specifically with that with the reporting we know reporting is a challenge uh the scope 2 reporting is a challenge and scope three that I guess people thought was going to be a ways out now all of a sudden hey if you have made a public statement that you're going to make an impact on your scope three uh targets and you have to report on them so that that has become really important very quickly uh as word about this requirement is rumbling around uh there's concern so we are actually working right now on something it's a little too early to fully disclose but stay tuned because we have something coming that's interesting definitely peaked my ears are are parked here Charlie well stay tuned for that Dr Brian Terry can you talk about together with Shi hpe and AMD enabling customers to manage access to the data obviously which is critical and it's doing nothing but growing and proliferating key folks need access to it we talked a little bit about security but how are from a Better Together perspective Dr Fry will start with you how are you really helping organizations on that sustainability journey to ensure that data can be accessible to those who need it when they need it and these days what is real-time requirements yeah it's an increasing challenge in fact we have changed the HP Story the way we talk about hpe's value proposition to talk about data first modernization so how often do you collect data where do you store it how do you avoid moving it how do you make sure if you're going to collect data you get insights from that data that change your business or add business value and then how long do you retain that data afterward and all of that factors into sustainable I.T because when I talk to technology Executives what they tell me again and again is there's this presumption within their user community that storage is free and so when when they have needs for collecting data for example if if once an hour would do okay but the system would collect it once a minute the default the user asks for of course is once a minute and then are you getting insights from that data or are we moving it that becomes more important when you're moving data back and forth between the public cloud or the edge because there is quite a network penalty for moving that equipment across your network there's huge power and carbon implications of doing that so it's really making a better decision about what do we collect why do we collect it what we're going to do with it when we collect and how we store it and for years customers have really talked about you know modernization and the need to modernize their data center you know I fundamentally believe that sustainability is really that Catalyst to really Drive true modernization and as they think forward um you know when we work with with hpe you know they offer a variety of purpose-built servers that can play a role in you know specific customer workloads from the larger supercomputers down to kind of general purpose servers and when we work with Partners like Shi not only can they deliver the full Suite of um offerings for on-premise deployments they're also very well positioned to leverage the public Cloud infrastructure for those workloads that really belong there and that certainly can help customers kind of achieve an end-to-end sustainability goal that's a great point that that it needs to be strategic but it also needs to be an end-to-end goal we're just about out of time but I wanted to give John saws the last word here take us out John what are some of the things Charlie kind of teased some of the things that are coming out that piqued my interest but what are some of the things that you're excited about as hpe AMD and Shi really help customers achieve their sustainability initiatives sure um a couple of comments here um so Charlie yeah you touched on some upcoming capabilities uh that uh Shi will have around the area of monitoring and management see this is difficult for all customers to be able to report in this formal way this is a train coming at everybody very quickly and um they're not ready most customers aren't ready and if we can help um as as a reseller integrator assessments to be able to understand what they're currently running compared to different scenarios of where they could go to in a future state that seems valuable if we can help in that way that's those are things that we're looking into specifically uh you know greenhouse gas emissions relevant assessments and and um and what in the comments uh of Terry and John around the power per watt and um the vast um uh portfolio of technologies that they that they had to address various workloads is uh is fantastic we'd be able to help point to Technologies like that and move customers in that direction I think as a as an integrator and a technical advisor to customers I saw an article on BBC this morning that I I think if we think about how we're working with our customers and we can help them maybe think differently about how they're using their technology to solve problems um the BBC article mentioned this was ethereum a cryptocurrency and they have a big project called merge and today was a go live date and BBC US news outlets have been reporting on it they basically changed the model from a model called The Power of work which takes a a lot of compute and graphic GPU power and so forth around the world and it's now called a power of stake which means that the people that validate that their actions in this environment are correct they have to put up a stake of their own cryptocurrency and if they're wrong it's taken from them this new model reduces the emissions of their um uh environment by 99 plus percent the June emissions from ethereum were it was 120 uh terawatts per per year terawatt hours per year and they reduced it um actually that's the equivalent of what the Netherlands needed for energy so the comparable to a medium-sized country so if you can think differently about how to solve problems it may be on-prem it may be extremely it may be that may be the public cloud in some cases or other you know interesting Innovative Technologies that the AMD hpe other partners that we can bring in along along with them as well we can solve problems differently there is a lot going on the opportunities that you all talked about to really make such a huge societal impact and impact to our planet are exciting we thank you so much for talking together about how hpe AMD and sha are really working in partnership in Synergy to help your customers across every organization really become much more focused much more collaborative about sustainable I.T guys we so appreciate your time and thank you for your insights Thank you Lisa thank you my pleasure for my guests I'm Lisa Martin in a moment Dan Molina is going to join me he's the co-president and chief technology officer of nth generation you're watching the cube the leader in high tech Enterprise coverage [Music]
SUMMARY :
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Opening Session feat. Jon Ramsey, AWS | AWS Startup Showcase S2 E4 | Cybersecurity
>>Hello, everyone. Welcome to the AWS startup showcase. This is season two, episode four, the ongoing series covering exciting startups from the AWS ecosystem to talk about cybersecurity. I'm your host, John furrier. And today I'm excited for this keynote presentation and I'm joined by John Ramsey, vice president of AWS security, John, welcome to the cubes coverage of the startup community within AWS. And thanks for this keynote presentation, >>Happy to be here. >>So, John, what do you guys, what do you do at AWS? Take, take minutes to explain your role, cuz it's very comprehensive. We saw at AWS reinforce event recently in Boston, a broad coverage of topics from Steven Schmid CJ, a variety of the executives. What's your role in particular at AWS? >>If you look at AWS, there are, there is a shared security responsibility model and CJ, the C the CSO for AWS is responsible for securing the AWS portion of the shared security responsibility model. Our customers are responsible for securing their part of the shared security responsible, responsible model. For me, I provide services to those customers to help them secure their part of that model. And those services come in different different categories. The first category is threat detection with guard. We that does real time detection and alerting and detective is then used to investigate those alerts to determine if there is an incident vulnerability management, which is inspector, which looks for third party vulnerabilities and security hub, which looks for configuration vulnerabilities and then Macy, which does sensitive data discovery. So I have those sets of services underneath me to help provide, to help customers secure their part of their shared security responsibility model. >>Okay, well, thanks for the call out there. I want to get that out there because I think it's important to note that, you know, everyone talks inside out, outside in customer focus. 80 of us has always been customer focused. We've been covering you guys for a long time, but you do have to secure the core cloud that you provide and you got great infrastructure tools technology down to the, down to the chip level. So that's cool. You're on the customer side. And right now we're seeing from these startups that are serving them. We had interviewed here at the showcase. There's a huge security transformation going on within the security market. It's the plane at 35,000 feet. That's engines being pulled out and rechange, as they say, this is huge. And, and what, what's it take for your, at customers with the enterprises out there that are trying to be more cyber resilient from threats, but also at the same time, protect what they also got. They can't just do a wholesale change overnight. They gotta be, you know, reactive, but proactive. How does it, what, what do they need to do to be resilient? That's the >>Question? Yeah. So, so I, I think it's important to focus on spending your resources. Everyone has constrained security resources and you have to focus those resources in the areas and the ways that reduce the greatest amount of risk. So risk really can be summed up is assets that I have that are most valuable that have a vulnerability that a threat is going to attack in that world. Then you wanna mitigate the threat or mitigate the vulnerability to protect the asset. If you have an asset that's vulnerable, but a threat isn't going to attack, that's less risky, but that changes over time. The threat and vulnerability windows are continuously evolving as threats, developing trade craft as vulnerabilities are being discovered as new software is being released. So it's a continuous picture and it's an adaptive picture where you have to continuously monitor what's happening. You, if you like use the N framework cybersecurity framework, you identify what you have to protect. >>That's the asset parts. Then you have to protect it. That's putting controls in place so that you don't have an incident. Then you from a threat perspective, then you ha to de detect an incident or, or a breach or a, a compromise. And then you respond and then you remediate and you have to continuously do that cycle to be in a position to, to de to have cyber resiliency. And one of the powers of the cloud is if you're building your applications in a cloud native form, you, your ability to respond can be very surgical, which is very important because then you don't introduce risk when you're responding. And by design, the cloud was, is, is architected to be more resilient. So being able to stay cyber resilient in a cloud native architecture is, is important characteristic. >>Yeah. And I think that's, I mean, it sounds so easy. Just identify what's to be protected. You monitor it. You're protected. You remediate sounds easy, but there's a lot of change going on and you got the cloud scale. And so you got security, you got cloud, you guys's a lot of things going on there. How do you think about security and how does the cloud help customers? Because again, there's two things going on. There's a shared responsibility model. And at the end of the day, the customer's responsible on their side. That's right, right. So that's right. Cloud has some tools. How, how do you think about going about security and, and where cloud helps specifically? >>Yeah, so really it's about there, there's a model called observe, orient, decide an actor, the ULO and it was created by John Boyd. He was a fighter pilot in the Korean war. And he knew that if I could observe what the opponent is doing, orient myself to my goals and their goals, make a decision on what the next best action is, and then act, and then follow that UTI loop, or, or also said a sense sense, making, deciding, and acting. If I can do that faster than the, than the enemy, then I can, I will win every fight. So in the cyber world, being in a position where you are observing and that's where cloud can really help you, because you can interrogate the infrastructure, you can look at what's happening, you can build baselines from it. And then you can look at deviations from, from the norm. It's just one way to observe this orient yourself around. Does this represent something that increases risk? If it does, then what's the next best action that I need to take, make that decision and then act. And that's also where the cloud is really powerful, cuz there's this huge con control plane that lets you lets you enable or disable resources or reconfigure resources. And if you're in, in the, in the situation where you can continuously do that very, very rapidly, you can, you can outpace and out maneuver the adversary. >>Yeah. You know, I remember I interviewed Steven Schmidt in 2014 and at that time everybody was poo pooing. Oh man, the cloud is so unsecure. He made a statement to me and we wrote about this. The cloud is more secure and will be more secure because it can be complicated to the hacker, but also easy for the, for provisioning. So he kind of brought up this, this discussion around how cloud would be more secure turns out he's right. He was right now. People are saying, oh, the cloud's more secure than, than standalone. What's different John now than not even going back to 2014, just go back a few years. Cloud is helpful, is more interrogation. You mentioned, this is important. What's, what's changed in the cloud per se in AWS that enables customers and say third parties who are trying to comply and manage risk as well. So you have this shared back and forth. What's different in the cloud now than just a few years ago that that's helping security. >>Yeah. So if you look at the, the parts of the shared responsibility model, AWS is the further up the stack you go from just infrastructure to platforms, say containers up to serverless the, the, we are taking more of the responsibility of that, of that stack. And in the process, we are investing resources and capabilities. For example, guard duty takes an S audit feed for containers to be able to monitor what's happening from a container perspective. And then in server list, really the majority of what, what needs to be defended is, is part of our responsibility model. So that that's an important shift because in that world, we have a very large team in our world. We have a very large team who knows the infrastructure who knows the threat and who knows how to protect customers all the way up to the, to the, to the boundary. And so that, that's a really important consideration. When you think about how you design your design, your applications is you want the developers to focus on the business logic, the business value and let, but still, also the security of the code that they're writing, but let us take over the rest of it so that you don't have to worry about it. >>Great, good, good insight there. I want to get your thoughts too. On another trend here at the showcase, one of the things that's emerging besides the normal threat landscape and the compliance and whatnot is API protection. I mean APIs, that's what made the cloud great. Right? So, you know, and it's not going away, it's only gonna get better cuz we live in an interconnected digital world. So, you know, APIs are gonna be lingual Franko what they say here. Companies just can't sit back and expect third parties complying with cyber regulations and best practices. So how do security and organizations be proactive? Not just on API, it's just a, a signal in my mind of, of, of more connections. So you got shared responsibility, AWS, your customers and your customers, partners and customers of connection points. So we live in an interconnected world. How do security teams and organizations be proactive on the cyber risk management piece? >>Yeah. So when it comes to APIs, the, the thing you look for is the trust boundaries. Where are the trust boundaries in the system between the user and the, in the machine, the machine and another machine on the network, the API is a trust boundary. And it, it is a place where you need to facilitate some kind of some form of control because what you're, what could happen on the trust boundaries, it could be used to, to attack. Like I trust that someone's gonna give me something that is legitimate, but you don't know that that a actually is true. You should assume that the, the one side of the trust boundary is, is malicious and you have to validate it. And by default, make sure that you know, that what you're getting is actually trustworthy and, and valid. So think of an API is just a trust boundary and that whatever you're gonna receive at that boundary is not gonna be legitimate in that you need to validate, validate the contents of, of whatever you receive. >>You know, I was noticing online, I saw my land who runs S3 a us commenting about 10 years anniversary, 10, 10 year birthday of S3, Amazon simple storage service. A lot of the customers are using all their applications with S3 means it's file repository for their application, workflow ingesting literally thousands and trillions of objects from S3 today. You guys have about, I mean, trillions of objects on S3, this is big part of the application workflow. Data security has come up as a big discussion item. You got S3. I mean, forget about the misconfiguration about S3 buckets. That's kind of been reported on beyond that as application workflows, tap into S3 and data becomes the conversation around securing data. How do you talk to customers about that? Because that's also now part of the scaling of these modern cloud native applications, managing data on Preem cross in flight at rest in motion. What's your view on data security, John? >>Yeah. Data security is also a trust boundary. The thing that's going to access the data there, you have to validate it. The challenge with data security is, is customers don't really know where all their data is or even where their sensitive data is. And that continues to be a large problem. That's why we have services like Macy, which are whose job is to find in S3 the data that you need to protect the most because it's because it's sensitive. Getting the least privilege has always been the, the goal when it comes, when it comes to data security. The problem is, is least privilege is really, really hard to, to achieve because there's so many different common nations of roles and accounts and org orgs. And, and so there, there's also another technology called access analyzer that we have that helps customers figure out like this is this the right, if are my intended authorizations, the authorizations I have, are they the ones that are intended for that user? And you have to continuously review that as a, as a means to make sure that you're getting as close to least privilege as you possibly can. >>Well, one of the, the luxuries of having you here on the cube keynote for this showcase is that you also have the internal view at AWS, but also you have the external view with customers. So I have to ask you, as you talk to customers, obviously there's a lot of trends. We're seeing more managed services in areas where there's skill gaps, but teams are also overloaded too. We're hearing stories about security teams, overwhelmed by the solutions that they have to deploy quickly and scale up quickly cost effectively the need for in instrumentation. Sometimes it's intrusive. Sometimes it agentless sensors, OT. I mean, it's getting crazy at re Mars. We saw a bunch of stuff there. This is a reality, the teams aspect of it. Can you share your experiences and observations on how companies are organizing, how they're thinking about team formation, how they're thinking about all these new things coming at them, new environments, new scale choices. What, what do you seeing on, on the customer side relative to security team? Yeah. And their role and relationship to the cloud and, and the technologies. >>Yeah, yeah. A absolutely it. And we have to remember at the end of the day on one end of the wire is a black hat on the other end of the wire is a white hat. And so you need people and, and people are a critical component of being able to defend in the context of security operations alert. Fatigue is absolutely a problem. The, the alerts, the number of alerts, the volume of alerts is, is overwhelming. And so you have to have a means to effectively triage them and get the ones into investigation that, that you think will be the most, the, the most significant going back to the risk equation, you found, you find those alerts and events that are, are the ones that, that could harm you. The most. You'll also one common theme is threat hunting. And the concept behind threat hunting is, is I don't actually wait for an alert I lean in and I'm proactive instead of reactive. >>So I find the system that I at least want the hacker in. I go to that system and I look for any anomalies. I look for anything that might make me think that there is a, that there is a hacker there or a compromise or some unattended consequence. And the reason you do that is because it reduces your dwell time, time between you get compromised to the time detect something, which is you, which might be, you know, months, because there wasn't an alert trigger. So that that's also a very important aspect for, for AWS and our security services. We have a strategy across all of the security services that we call end to end, or how do we move from APIs? Because they're all API driven and security buyers generally not most do not ha have like a development team, like their security operators and they want a solution. And so we're moving more from APIs to outcomes. So how do we stitch all the services together in a way so that the time, the time that an analyst, the SOC analyst spends or someone doing investigation or someone doing incident response is the, is the most important time, most valuable time. And in the process of stitching this all together and helping our customers with alert, fatigue, we'll be doing things that will use sort of inference and machine learning to help prioritize the greatest risk for our customers. >>That's a great, that's a great call out. And that brings up the point of you get the frontline, so to speak and back office, front office kind of approach here. The threats are out there. There's a lot of leaning in, which is a great point. I think that's a good, good comment and insight there. The question I have for you is that everyone's kind of always talks about that, but there's the, the, I won't say boring, the important compliance aspect of things, you know, this has become huge, right? So there's a lot of blocking and tackling that's needed behind the scenes on the compliance side, as well as prevention, right? So can you take us through in your mind how customers are looking at the best strategies for compliance and security, because there's a lot of work you gotta get done and you gotta lay out everything as you mentioned, but compliance specifically to report is also a big thing for >>This. Yeah. Yeah. Compliance is interesting. I suggest taking a security approach to compliance instead of a compliance approach to security. If you're compliant, you may not be secure, but if you're secure, you'll be compliant. And the, the really interesting thing about compliance also is that as soon as something like a, a, a category of control is required in, in some form of compliance, compliance regime, the effectiveness of that control is reduced because the threats go well, I'm gonna presume that they have this control. I'm gonna presume cuz they're compliant. And so now I'm gonna change my tactic to evade the control. So if you only are ever following compliance, you're gonna miss a whole set of tactics that threats have developed because they presume you're compliant and you have those controls in place. So you wanna make sure you have something that's outside of the outside of the realm of compliance, because that's the thing that will trip them up. That's the thing that they're not expecting that threats not expecting and that that's what we'll be able to detect them. >>Yeah. And it almost becomes one of those things where it's his fault, right? So, you know, finger pointing with compliance, you get complacent. I can see that. Can you give an example? Cause I think that's probably something that people are really gonna want to know more about because it's common sense. But can you give an example of security driving compliance? Is there >>Yeah, sure. So there's there they're used just as an example, like multifactor authentication was used everywhere that for, for banks in high risk transactions, in real high risk transactions. And then that like that was a security approach to compliance. Like we said, that's a, that's a high net worth individual. We're gonna give them a token and that's how they're gonna authenticate. And there was no, no, the F F I C didn't say at the time that there needed to be multifactor authentication. And then after a period of time, when account takeover was, was on the rise, the F F I C the federally financial Institute examiner's council, something like that said, we, you need to do multifactor authentication. Multifactor authentication was now on every account. And then the threat went down to, okay, well, we're gonna do man in the browser attacks after the user authenticates, which now is a new tactic in that tactic for those high net worth individuals that had multifactor didn't exist before became commonplace. Yeah. And so that, that, that's a, that's an example of sort of the full life cycle and the important lesson there is that security controls. They have a diminishing halflife of effectiveness. They, they need to be continuous and adaptive or else the value of them is gonna decrease over time. >>Yeah. And I think that's a great call up because agility and speed is a big factor when he's merging threats. It's not a stable, mature hacker market. They're evolving too. All right. Great stuff. I know your time's very valuable, John. I really appreciate you coming on the queue. A couple more questions for you. We have 10 amazing startups here in the, a AWS ecosystem, all private looking grade performance wise, they're all got the kind of the same vibe of they're kind of on something new. They're doing something new and clever and different than what was, what was kind of done 10 years ago. And this is where the cloud advantage is coming in cloud scale. You mentioned that some of those things, data, so you start to see new things emerge. How, how would you talk to CSOs or CXOs that are watching about how to evaluate startups like these they're, they're, they're somewhat, still small relative to some of the bigger players, but they've got unique solutions and they're doing things a little bit differently. How should some, how should CSOs and Steve evaluate them? How can startups work with the CSOs? What's your advice to both the buyer and the startup to, to bring their product to the market. And what's the best way to do that? >>Yeah. So the first thing is when you talk to a CSO, be respected, be respectful of their time like that. Like, they'll appreciate that. I remember when I was very, when I just just started, I went to talk to one of the CISOs as one of the five major banks and he sat me down and he said, and I tried to tell him what I had. And he was like son. And he went through his book and he had, he had 10 of every, one thing that I had. And I realized that, and I, I was grateful for him giving me an explanation. And I said to him, I said, look, I'm sorry. I wasted your time. I will not do that again. I apologize. I, if I can't bring any value, I won't come back. But if I think I can bring you something of value now that I know what I know, please, will you take the meeting? >>He was like, of course. And so be respectful of their time. They know what the problem is. They know what the threat is. You be, be specific about how you're different right now. There is so much confusion in the market about what you do. Like if you're really have something that's differentiated, be very, very specific about it. And don't be afraid of it, like lean into it and explain the value to that. And that, that, that would, would save a, a lot of time and a lot and make the meeting more valuable for the CSO >>And the CISOs. Are they evaluate these startups? How should they look at them? What are some kind of markers that you would say would be good, kind of things to look for size of the team reviews technology, or is it doesn't matter? It's more of a everyone's environment's different. What >>Would your, yeah. And, you know, for me, I, I always look first to the security value. Cause if there isn't security value, nothing else matters. So there's gotta be some security value. Then I tend to look at the management team, quite frankly, what are, what are the, what are their experiences and what, what do they know that that has led them to do something different that is driving security value. And then after that, for me, I tend to look to, is this someone that I can have a long term relationship with? Is this someone that I can, you know, if I have a problem and I call them, are they gonna, you know, do this? Or are they gonna say, yes, we're in, we're in this together, we'll figure it out. And then finally, if, if for AWS, you know, scale is important. So we like to look at, at scale in terms of, is this a solution that I can, that I can, that I can get to, to the scale that I needed at >>Awesome. Awesome. John Ramsey, vice president of security here on the cubes. Keynote. John, thank you for your time. I really appreciate, I know how busy you are with that for the next minute, or so share a little bit of what you're up to. What's on your plate. What are you thinking about as you go out to the marketplace, talk to customers what's on your agenda. What's your talk track, put a plug in for what you're up to. >>Yeah. So for, for the services I have, we, we are, we are absolutely moving. As I mentioned earlier, from APIs to outcomes, we're moving up the stack to be able to defend both containers, as well as, as serverless we're, we're moving out in terms of we wanna get visibility and signal, not just from what we see in AWS, but from other places to inform how do we defend AWS? And then also across, across the N cybersecurity framework in terms of we're doing a lot of, we, we have amazing detection capability and we have this infrastructure that we could respond, do like micro responses to be able to, to interdict the threat. And so me moving across the N cybersecurity framework from detection to respond. >>All right, thanks for your insight and your time sharing in this keynote. We've got great 10 great, amazing startups. Congratulations for all your success at AWS. You guys doing a great job, shared responsibility that the threats are out there. The landscape is changing. The scale's increasing more data tsunamis coming every day, more integration, more interconnected, it's getting more complex. So you guys are doing a lot of great work there. Thanks for your time. Really appreciate >>It. Thank you, John. >>Okay. This is the AWS startup showcase. Season two, episode four of the ongoing series covering the exciting startups coming out of the, a AWS ecosystem. This episode's about cyber security and I'm your host, John furrier. Thanks for watching.
SUMMARY :
episode four, the ongoing series covering exciting startups from the AWS ecosystem to talk about So, John, what do you guys, what do you do at AWS? If you look at AWS, there are, there is a shared security responsibility We've been covering you guys for a long time, but you do have to secure the core cloud that you provide and you got So it's a continuous picture and it's an adaptive picture where you have to continuously monitor And one of the powers of the cloud is if you're building your applications in a cloud And so you got security, you got cloud, you guys's a lot of things going on there. So in the cyber world, being in a position where you are observing and So you have this shared back AWS is the further up the stack you go from just infrastructure to platforms, So you got shared responsibility, And it, it is a place where you need to facilitate some How do you talk to customers about that? the data there, you have to validate it. security teams, overwhelmed by the solutions that they have to deploy quickly and scale up quickly cost And so you have to have a And the reason you do that is because it reduces your dwell time, time between you get compromised to the And that brings up the point of you get the frontline, so to speak and back office, So you wanna make sure you have something that's outside of the outside of the realm of So, you know, finger pointing with examiner's council, something like that said, we, you need to do multifactor authentication. You mentioned that some of those things, data, so you start to see new things emerge. And I said to him, I said, look, I'm sorry. the market about what you do. And the CISOs. And, you know, for me, I, I always look first to the security value. What are you thinking about as you go out to the marketplace, talk to customers what's on your And so me moving across the N cybersecurity framework from detection So you guys are doing a lot of great work there. the exciting startups coming out of the, a AWS ecosystem.
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Jon Siegal & Dave McGraw | VMware Explore 2022
welcome back everyone to thecube's live coverage in san francisco for vmware explorer 2022 formerly vmworld i'm john furrier david live dave 12 years we've been covering this event formerly vmware first time in west now it's explore we've been in north we've been in south we've been in vegas multi-cloud is now the exploration vmware community is coming in john siegel svp at dell cube alumni dave mccraw vp at vmware guys thanks for coming back both cube alumni it's great to see you very senior organizations senior roles in the organizations of vmware and dell one year since the split great partnership continuing i mean some of the conversations we've been having over the past few years is that control plane the management layer making everything work together it's essentially been the multi-cloud hybrid cloud story what's the update what's how's the partnership look yeah i you know i just to start off i mean i would say i don't think our partnership's been any has ever been any better um if you look at you mention our vision very much a shared vision in terms of the multi-cloud world and i don't think we've ever had more joint innovation projects at one time i think we have over 40 now dave that are going on across multi-cloud ai cyber security uh modern applications and and uh you know here just at you just vmworld vmware explorer we have over 30 uh vmware sessions that are featuring dell um and this is i think more than we've ever had so look i think um there's a lot of momentum there and we're really looking forward to what's to come so you guys obviously spent a lot of time together when vmware was part of dell and then you've been it's been a year since the spin and then you codified i think it was a five-year agreement you know so you had some time to figure that out and then put it into paper so you just kind of quantified some of the stuff that's going on but now we're entering a yet another phase so that that that that agreement's probably more important than ever now i mean list in terms of getting it documented and an understanding right yeah that agreement really defines a framework for solution development and for go to market so we've been doing it and refining it for the last five years so now you know putting and codifying it into a written signed agreement it basically is instantiating what we've been doing that we know works uh where we can drive uh solution development we can drive deep architectural co-innovation together as well and as john said across multiple you know project and solution areas so we we've been talking to years to you know a lot of these strat guys guys like matt baker about things like you know you see aws do nitro and then of course project monterey and and i know that you guys have had a you know a big sort of input into that and so now to see it come to fruition is is huge because you know from our view it's the future of computing architectures how do you handle you know data rich applications ai applications that's what are your thoughts on here i couldn't agree more uh project monterey is a great example of how we're innovating together we just talked about i mean first of all it's all so we have vxrail which let's let's start there right we have over 19 000 joint customers right now we continue to innovate more and more on the vxrail architecture great example of that as our partnership with project monterey and taking essentially vsphere 8 and running it for the first time on an hci system directly on the dp used itself right on the dpus ability now to offload nsxt from from the cpus to the dpus uh hope you know in the short term first of all great benefits for customers in terms of better performance but as you just mentioned it's game changing in terms of laying the foundation for the future architectures that we plan on together helping out customers there's one other dynamic for you on is um and it's not unique to dell but dell's the biggest you know supply supplier partner etc but you're able to take vmware software and drive it through your business and and that enables you to get more subscription revenue and makes it stickier and that's a really important change from you know 10 years ago yeah and it's it's a combination as you know of dell software and vmware software together absolutely and i think what's with this is a game-changing innovation that you can run on top of our joint system vxrail if you will um and now what our customers can expect is life cycle automation of now you know the dpus as well as tanzu as well as everything else we layer on top of that core foundation that we have over 19 000 customers running today so i mean like that 19 000 number i want to get back up to the vx rail and you mentioned vsphere that's big news here this year vsphere 8 big release a lot of going on what's the hci angle you mentioned that what's in it for the customer what does that mean for the folks here because let's face it the vsphere aids got everyone in that they've all the v-sections are going going crazy right another vsphere release getting training they have the labs here what's it mean for the customers what's the value there with that hci solution with the gpus well first of all vsphere 8 as we know it has a lot of goodies in it but you know what what i think to me what's been most powerful about this is the ability to run vsphere 8 uh and and specifically on the dpus now you can run it it is open up all new possibilities now and so that nsxt that i mentioned you know running that on gpus opens up a whole new uh architecture now for our customers going forward and now really sets us up for modern distributed architecture for the future so like edge okay yeah and vsphere 8 brings in you know cloud connectivity as well so you know customers can run in a cloud disconnected mode they can run in a cloud connected mode so you know that's going to bring in the ability to do specialized things on security cycle management there's a whole series of services that can now be added as well as you know leveraging you know vcenter management capabilities so what's happening at the edge we had i think it was lows on hotel tech world right okay good not the other one um but so so that's got to be exploding now with that with that because it just changes the game for for these stores there's i mean retail uh manufacturing maybe you can give us an update on there's so much happening on the edge side as you know i mean that's where most of the a lot of the innovations happening right now is at the edge and a lot of the companies we talked to 8x right 8x expectation of increase in uh edge workloads over the next and the data challenge too and the data challenge is huge so you heard about the innovations with vsphere 8. in addition to that we just introduced today as well the smallest vx rail for the edge ever this thing is it's like think picture a couple eight and a half by 11 notebooks not much not much you know maybe a little wider than that but not much more um you know these these are stacked on top of each other these are you can rack and stack and mount these things anywhere and it also is the first aci system that has you know a built-in hardware witness so this helps set it up for environments that are you know network bandwidth constrained or have high high latency no longer an issue next gen app is going to want to have a local data server at the edge right and with compute there right high performance right right so now you're getting it across the wire yes you get racket stack a couple of these small things i mean they can they can fit into like a you know clark kent's briefcase right these things are so small um you want to do the analytics on site and return responses back you don't want to be moving massive data payloads off the egg so you got to have the right level of compute to run machine learning algorithms and and do the analytics type work that you want to do to make local decisions yeah i mean we just had david lithimon who was one of the keynote speakers here at the event and we've been talking about super cloud and multi-cloud meta cloud all the different versions of what we see as this next-gen and this brings up a point of like his advice to young people learn how multi-cloud learn about system architecture because if you can figure out how to put it together you're going to have to make more money anyway that this whole edge piece opens up huge challenges and opportunities around how do you configure these next-gen apps what does the ai look like what's the data architecture this is not like get some training curriculum online and you get you know 101 and you're getting a job no this is more complicated but with the hardware you guys make it easier so where's the complexity shift between having a powerful edge device like the vxrail with the vsphere what's the ec button on that like how do you guys what's the vision because this is going to be a major battleground this whole edge piece yeah it's going to be huge well i think when you look at the innovation that dell is bringing to market with technologies like outlander and then designing that into vxrail and then you combine that with our tonzu capabilities to manage development and deployment of applications this is about heterogeneous deployment and management at scale of applications with technologies like tons of mission control then deploying service mesh right for security being able to use sassy to be able to secure you know with cloud security over the wire so it's bringing together multiple technologies to deliver simplicity to the customer the ability to go one to many you know in terms of being able to deploy and manage and update whether that's a security patch or an application update and do that very rapidly at a low cost so the benefit with this solution now just putting this together is i can ship a box small and or stack them and essentially it's done remotely it's that's provision the provisioning issues not a truck roll as they say or professional services enabled you can just drop that out there and this is where the customers need to be yeah that absolutely is that the vision don't get that right exactly you don't you don't need the you don't need the skills yeah you don't need the specialized skills you don't need a lot of space you don't need you know high network bandwidth all these things right all these innovations that we're talking about here um really combined into really enabling a whole new whole new future here for edge is are you doing apex now is that i think thickest part sure part of yours okay so um is apex fitting into the to the edge how does it fit yeah i mean well first of all you know a lot of what we talked with apex is really about a consumption a way to ensure there's a common cloud experience wherever the data is and where the applications are and so absolutely edge fits into this as well and so we have we have common ways to consume our infrastructure today our joint infrastructure whether it's in the data center at the edge um or you know uh in the cloud usain ragu when he was on i said it was great keynote loved it one of the things that i didn't think there was enough of was security and he's like yeah we only had so much time but vmware is a very strong security story we heard a really strong security story at dell tech world i mean half the innovations and the new you know storage products were security and the new os's and it was impressive what what's how are you guys working together on security is that one of those let me give you a few key things you know our teams are working together at the engineer to engineer level you know reference architectures for zero trust as an example being able to look you know hardware root of trust up into the application layer right so we're looking at really defense in depth here you know i mentioned what we're doing with sassy right with cloud security capabilities so you really have to look at this from the edge to the core with the you know from a networking perspective getting the network the insights on things that maybe anomalies that may be happening on the network so using our network insight technology you know uh nsx and then being able to ultimately uh have a secure development pipeline as well i mean you we all know about the supply chain attacks that happen right and so being able to have a you know secure pipeline for development is critical for both of our companies working together i think the tan zoo and you mentioned the developer self-service that experience combined with kind of the power of the dell you know let's face it the boxes are awesome hardware matters and software matters so bringing that expertise together michael daley always used to say on thecube better together in respect to vmware and dell a lot of fruit has been born from that labor right specifically around and now when you add the tan zoo and you get vsphere you got the operational excellence you got the you got the performance and scale with the dell boxes and hardware and software and now you've got the tan zoo what's missing or is it all there now i mean where how would you how would you guys peg the progress bar is it like it's all rocking right now or or i'd say you're never done first of all but i you know i look at some of the innovations that we've brought to market recently where we've are combining and stacking these technologies into a more defense in-depth like solution you know bringing nsx onto vxrail so that you can flip a switch easily and light up the firewall the new plug-in yeah that's a great example simple simple um carbon black workload another example where we're taking carbon black technology that was typically on endpoints you know on pcs bringing that into the data center right and leveraging all the analytics and insights around you know being able to identify anomalies and then remediate those anomalies so we're seeing very good traction with those and the cloud native developers containers they're all native container working with compute and container storage object store in the cloud kubernetes we've embraced it yeah i mean yeah containers running containers and vms on the same infrastructure common way to manage it all i mean that that's been a big part of it as well obviously a lot of the focus that dell's bringing here as well is is the inability to run that stack easily right you heard the announcement on uh tanzu for kubernetes operators right earlier today tko we call it uh you know that running on vxrail now is really targeted at the i.t operator in allowing them to easily stand up a self-service developer devops environment on vxrail going forward and then a piece that might be invisible to them is back to monterey isolation right encryption and data moving you know absolutely storage the security the compute right the management right that's that's a complete and it's about reducing attack services as well right the security perspective as well when you when you're moving nsxt onto a dpu you're doing that as well so there's it takes the little things right at the end of the day security is a mindset up across both companies in terms of how we approach our architectures um and it's the you know a lot of times it's the little things as well that we make sure right so shared vision working at the engineering levels together for many many years know that you guys are validating more of that coming what's next take us through okay we're here 2022 we got super cloud multi-cloud hybrid full throttle right now it's hybrid's a steady state that's cloud operations infrastructure as code has happened it's happening what's next for you guys in the relationship can you share a little bit that you can if you can what we can expect what you see uh with monterrey is the start of a re-architecting of i.t infrastructure not just in the data center but also at the edge right these technologies will move out and be pervasive you know across i think edge to colo to core data center to cloud right and so that's a starting point now we're looking at memory tiering right i think we talked last time about capitola and memory tiering and you know being able to bring that forward uh being able to do more with confidential computing as an example right secure enclaves and confidential computing so you know a lot of this is focused around simplicity and security going forward and ease of management around take the heavy lifting away from the customer abstract that in offer the power and performance that's right and it's going to come down to delivering time to value for our customers you know can we cut that time to value by 25 50 percent so they can be in production faster yeah i think project monterey is something we'll be building on for a long time right i mean this is the start of a major new future architecture of these companies so if you had to pick one we have 40 initiatives that are joined together real literally project monterey is one of my favorites for sure in terms of what it's going to do not just for that common cloud experience but for the edge and and we talked a lot about the edge today and where that's headed you think it's going to explode up new apps i really do think so well it's going to put you in a new it's going to put in curve yeah absolutely right and operationally uh security wise um from a modern apps perspective i mean all it checks all the boxes and it's going to allow us to to help and take our existing customers on that journey as well what's great about this conversation we've been following both you guys for a long time and your companies and and technology upgrades and and the business impact and open source and all doing all this for customers but the wave that's coming we're seeing the expo hall here i mean it's people are really excited they're enthused they're committed highly confident that this this wave is coming they kind of see it people kind of seeing the fog lift they're seeing money making value creation people kind of feeling more comfortable but still a little nervous around you know what's coming next because it's still uncertainty but pretty good ecosystem i'd have to say that's pretty pretty interesting yeah a lot of them are excited about you know what they can do at the edge and how they can differentiate their businesses i mean that's right well congratulations guys thanks for coming on thecube and sharing the update thank you it more innovation it's not stopping here at vmware explorer dell and vm we're continuing to have that kind of relationship joint engineering it's all coming together and you can mix and match this and the stack but it's ultimately going to be cloud operations edge is the action of course hybrid cloud as well it's thecube thanks for watching [Music] you
SUMMARY :
the edge to the core with the you know
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Jon Loyens, data.world | Snowflake Summit 2022
>>Good morning, everyone. Welcome back to the Cube's coverage of snowflake summit 22 live from Caesar's forum in Las Vegas. Lisa Martin, here with Dave Valante. This is day three of our coverage. We've had an amazing, amazing time. Great conversations talking with snowflake executives, partners, customers. We're gonna be digging into data mesh with data.world. Please welcome John loins, the chief product officer. Great to have you on the program, John, >>Thank you so much for, for having me here. I mean, the summit, like you said, has been incredible, so many great people, so such a good time, really, really nice to be back in person with folks. >>It is fabulous to be back in person. The fact that we're on day four for, for them. And this is the, the solution showcase is as packed as it is at 10 11 in the morning. Yeah. Is saying something >>Yeah. Usually >>Chopping at the bit to hear what they're doing and innovate. >>Absolutely. Usually those last days of conferences, everybody starts getting a little tired, but we're not seeing that at all here, especially >>In Vegas. This is impressive. Talk to the audience a little bit about data.world, what you guys do and talk about the snowflake relationship. >>Absolutely data.world is the only true cloud native enterprise data catalog. We've been an incredible snowflake partner and Snowflake's been an incredible partner to us really since 2018. When we became the first data catalog in the snowflake partner connect experience, you know, snowflake and the data cloud make it so possible. And it's changed so much in terms of being able to, you know, very easily transition data into the cloud to break down those silos and to have a platform that enables folks to be incredibly agile with data from an engineering and infrastructure standpoint, data out world is able to provide a layer of discovery and governance that matches that agility and the ability for a lot of different stakeholders to really participate in the process of data management and data governance. >>So data mesh basically Jamma, Dani lays out the first of all, the, the fault domains of existing data and big data initiatives. And she boils it down to the fact that it's just this monolithic architecture with hyper specialized teams that you have to go through and it just slows everything down and it doesn't scale. They don't have domain context. So she came up with four principles if I may, yep. Domain ownership. So push it out to the businesses. They have the context they should own the data. The second is data as product. We're certainly hearing a lot about that today this week. The third is that. So that makes it sounds good. Push out the, the data great, but it creates two problems. Self-serve infrastructure. Okay. But her premises infrastructure should be an operational detail. And then the fourth is computational governance. So you talked about data CA where do you fit in those four principles? >>You know, honestly, we are able to help teams realize the data mesh architecture. And we know that data mesh is really, it's, it's both a process in a culture change, but then when you want to enact a process in a culture change like this, you also need to select the appropriate tools to match the culture that you're trying to build the process in the architecture that you're trying to build. And the data world data catalog can really help along all four of those axes. When you start thinking first about, let's say like, let's take the first one, you know, data as a product, right? We even like very meta of us from metadata management platform at the end of the day. But very meta of us. When you talk about data as a product, we track adoption and usage of all your data assets within your organization and provide program teams and, you know, offices of the CDO with incredible evented analytics, very detailed that gives them the right audit trail that enables them to direct very scarce data engineering, data architecture resources, to make sure that their data assets are getting adopted and used properly. >>On the, on the domain driven side, we are entirely knowledge graph and open standards based enabling those different domains. We have, you know, incredible joint snowflake customers like Prologis. And we chatted a lot about this in our session here yesterday, where, because of our knowledge graph underpinnings, because of the flexibility of our metadata model, it enables those domains to actually model their assets uniquely from, from group to group, without having to, to relaunch or run different environments. Like you can do that all within one day catalog platform without having to have separate environments for each of those domains, federated governance. Again, the amount of like data exhaust that we create that really enables ambient governance and participatory governance as well. We call it agile data governance, really the adoption of agile and open principles applied to governance to make it more inclusive and transparent. And we provide that in a way that Confederate across those means and make it consistent. >>Okay. So you facilitate across that whole spectrum of, of principles. And so what in the, in the early examples of data mesh that I've studied and actually collaborated with, like with JPMC, who I don't think is who's not using your data catalog, but hello, fresh who may or may not be, but I mean, there, there are numbers and I wanna get to that. But what they've done is they've enabled the domains to spin up their own, whatever data lakes, data, warehouses, data hubs, at least in, in concept, most of 'em are data lakes on AWS, but still in concept, they wanna be inclusive and they've created a master data catalog. And then each domain has its sub catalogue, which feeds into the master and that's how they get consistency and governance and everything else is, is that the right way to think about it? And or do you have a different spin on that? >>Yeah, I, I, you know, I have a slightly different spin on it. I think organizationally it's the right way to think about it. And in absence of a catalog that can truly have multiple federated metadata models, multiple graphs in one platform, I, that is really kind of the, the, the only way to do it, right with data.world. You don't have to do that. You can have one platform, one environment, one instance of data.world that spans all of your domains, enable them to operate independently and then federate across. So >>You just answered my question as to why I should use data.world versus Amazon glue. >>Oh, absolutely. >>And that's a, that's awesome that you've done now. How have you done that? What, what's your secret >>Sauce? The, the secret sauce era is really an all credit to our CTO. One of my closest friends who was a true student of knowledge graph practices and principles, and really felt that the right way to manage metadata and knowledge about the data analytics ecosystem that companies were building was through federated linked data, right? So we use standards and we've built a, a, an open and extensible metadata model that we call costs that really takes the best parts of existing open standards in the semantics space. Things like schema.org, DCA, Dublin core brings them together and models out the most typical enterprise data assets providing you with an ontology that's ready to go. But because of the graph nature of what we do is instantly accessible without having to rebuild environments, without having to do a lot of management against it. It's, it's really quite something. And it's something all of our customers are, are very impressed with and, and, and, and, you know, are getting a lot of leverage out of, >>And, and we have a lot of time today, so we're not gonna shortchange this topic. So one last question, then I'll shut up and let you jump in. This is an open standard. It's not open source. >>No, it's an open built on open standards, built on open standards. We also fundamentally believe in extensibility and openness. We do not want to vertically like lock you into our platform. So everything that we have is API driven API available. Your metadata belongs to you. If you need to export your graph, you know, instantly available in open machine readable formats. That's really, we come from the open data community. That was a lot of the founding of data.world. We, we worked a lot in with the open data community and we, we fundamentally believe in that. And that's enabled a lot of our customers as well to truly take data.world and not have it be a data catalog application, but really an entire metadata management platform and extend it even further into their enterprise to, to really catalog all of their assets, but also to build incredible integrations to things like corporate search, you know, having data assets show up in corporate Wiki search, along with all the, the descriptive metadata that people need has been incredibly powerful and an incredible extension of our platform that I'm so happy to see our customers in. >>So leasing. So it's not exclusive to, to snowflake. It's not exclusive to AWS. You can bring it anywhere. Azure GCP, >>Anytime. Yeah. You know where we are, where we love snowflake, look, we're at the snowflake summit. And we've always had a great relationship with snowflake though, and really leaned in there because we really believe Snowflake's principles, particularly around cloud and being cloud native and the operating advantages that it affords companies that that's really aligned with what we do. And so snowflake was really the first of the cloud data catalogs that we ultimately or say the cloud data warehouses that we integrated with and to see them transition to building really out the data cloud has been awesome. >>Talk about how data world and snowflake enable companies like per lodges to be data companies. These days, every company has to be a data company, but they, they have to be able to do so quickly to be competitive and to, to really win. How do you help them if we like up level the conversation to really impacting the overall business? >>That's a great question, especially right now, everybody knows. And pro is a great example. They're a logistics and supply chain company at the end of the day. And we know how important logistics and supply chain is nowadays and for them and for a lot of our customers. I think one of the advantages of having a data catalog is the ability to build trust, transparency and inclusivity into their data analytics practice by adopting agile principles, by adopting a data mesh, you're able to extend your data analytics practice to a much broader set of stakeholders and to involve them in the process while the work is getting done. One of the greatest things about agile software development, when it became a thing in the early two thousands was how inclusive it was. And that inclusivity led to a much faster ROI on software projects. And we see the same thing happening in data analytics, people, you know, we have amazing data scientists and data analysts coming up with these insights that could be business changing that could make their company significantly more resilient, especially in the face of economic uncertainty. >>But if you have to sit there and argue with your business stakeholders about the validity of the data, about the, the techniques that were used to do the analysis, and it takes you three months to get people to trust what you've done, that opportunity's passed. So how do we shorten those cycles? How do we bring them closer? And that's, that's really a huge benefit that like Prologis has, has, has realized just tightening that cycle time, building trust, building inclusion, and making sure ultimately humans learn by doing, and if you can be inclusive, it, even, it even increases things like that. We all want to, to, to, to help cuz Lord knows the world needs it. Things like data literacy. Yeah. Right. >>So data.world can inform me as to where on the spectrum of data quality, my data set lives. So I can say, okay, this is usable, shareable, you know, exactly of gold standard versus fix this. Right. Okay. Yep. >>Yep. >>That's yeah. Okay. And you could do that with one data catalog, not a bunch of >>Yeah. And trust trust is really a multifaceted and multi multi-angle idea, right? It's not just necessarily data quality or data observability. And we have incredible partnerships in that space, like our partnership with, with Monte Carlo, where we can ingest all their like amazing observability information and display that in a really like a really consumable way in our data catalog. But it also includes things like the lineage who touch it, who is involved in the process of a, can I get a, a, a question answered quickly about this data? What's it been used for previously? And do I understand that it's so multifaceted that you have to be able to really model and present that in a way that's unique to any given organization, even unique within domains within a single organization. >>If you're not, that means to suggest you're a data quality. No, no supplier. Absolutely. But your partner with them and then that you become the, the master catalog. >>That's brilliant. I love it. Exactly. And you're >>You, you just raised your series C 15 million. >>We did. Yeah. So, you know, really lucky to have incredible investors like Goldman Sachs, who, who led our series C it really, I think, communicates the trust that they have in our vision and what we're doing and the impact that we can have on organization's ability to be agile and resilient around data analytics, >>Enabling customers to have that single source of truth is so critical. You talked about trust. That is absolutely. It's no joke. >>Absolutely. >>That is critical. And there's a tremendous amount of business impact, positive business impact that can come from that. What are some of the things that are next for data.world that we're gonna see? >>Oh, you know, I love this. We have such an incredibly innovative team. That's so dedicated to this space and the mission of what we're doing. We're out there trying to fundamentally change how people get data analytics work done together. One of the big reasons I founded the company is I, I really truly believe that data analytics needs to be a team sport. It needs to go from, you know, single player mode to team mode and everything that we've worked on in the last six years has leaned into that. Our architecture being cloud native, we do, we've done over a thousand releases a year that nobody has to manage. You don't have to worry about upgrading your environment. It's a lot of the same story that's made snowflake. So great. We are really excited to have announced in March on our own summit. And we're rolling this suite of features out over the course of the year, a new package of features that we call data.world Eureka, which is a suite of automations and, you know, knowledge driven functionality that really helps you leverage a knowledge graph to make decisions faster and to operationalize your data in, in the data ops way with significantly less effort, >>Big, big impact there. John, thank you so much for joining David, me unpacking what data world is doing. The data mesh, the opportunities that you're giving to customers and every industry. We appreciate your time and congratulations on the news and the funding. >>Ah, thank you. It's been a, a true pleasure. Thank you for having me on and, and I hope, I hope you guys enjoy the rest of, of the day and, and your other guests that you have. Thank you. >>We will. All right. For our guest and Dave ante, I'm Lisa Martin. You're watching the cubes third day of coverage of snowflake summit, 22 live from Vegas, Dave and I will be right back with our next guest. So stick around.
SUMMARY :
Great to have you on the program, John, I mean, the summit, like you said, has been incredible, It is fabulous to be back in person. Usually those last days of conferences, everybody starts getting a little tired, but we're not seeing that at all here, what you guys do and talk about the snowflake relationship. And it's changed so much in terms of being able to, you know, very easily transition And she boils it down to the fact that it's just this monolithic architecture with hyper specialized teams about, let's say like, let's take the first one, you know, data as a product, We have, you know, incredible joint snowflake customers like Prologis. governance and everything else is, is that the right way to think about it? And in absence of a catalog that can truly have multiple federated How have you done that? of knowledge graph practices and principles, and really felt that the right way to manage then I'll shut up and let you jump in. an incredible extension of our platform that I'm so happy to see our customers in. It's not exclusive to AWS. first of the cloud data catalogs that we ultimately or say the cloud data warehouses but they, they have to be able to do so quickly to be competitive and to, thing happening in data analytics, people, you know, we have amazing data scientists and data the data, about the, the techniques that were used to do the analysis, and it takes you three So I can say, okay, this is usable, shareable, you know, That's yeah. that you have to be able to really model and present that in a way that's unique to any then that you become the, the master catalog. And you're that we can have on organization's ability to be agile and resilient Enabling customers to have that single source of truth is so critical. What are some of the things that are next for data.world that we're gonna see? It needs to go from, you know, single player mode to team mode and everything The data mesh, the opportunities that you're giving to customers and every industry. and I hope, I hope you guys enjoy the rest of, of the day and, and your other guests that you have. So stick around.
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Jon Sakoda, Decibel Partners | AWS Summit SF 2022
>>Hello. Welcome back to the cubes coverage here live in San Francisco, California. I'm John furrier, host of the cubes cube coverage of AWS summit 2022 here in San Francisco, where all the developers are the bay air at Silicon valley. And of course, eights summit in New York city is coming up in this summer. We'll be there as well. SF and NYC cube coverage. Look for us, of course, reinforcing Boston and re Mars with the whole robotics AI thing, all coming together. Lots of coverage. Stay with us. Say we've got a great guest from Deibel VC. John Skoda, founding partner, entrepreneurial venture is a venture firm. Your next act, welcome to the cube. Good to see you. >>Good to see you, Matt. I feel like it's been forever since we've been able to do something in person. Well, >>I'm glad you're here because we run into each other all the time. We've known each other for over a decade. Um, >>It's been at least 10 years, at >>Least 10 years more, and we don't wanna actually go back as freeze back the old school web 1.0 days. But anyway, we're in web three now. So we'll get to that in >>It's a little bit of a throwback to the path though, in my opinion, >>It's all the same. It's all distributed computing and software. We ran each other in Cuban. You're investing in a lot of tech startup founders. Okay. This next level, next gen entrepreneurs have a new makeup and it's software. It's hardcore tech in some cases, not hardcore tech, but using software, take old something old and make it better new, faster. So tell us about decibel. What's the firm. I know you're the founder, uh, which is cool. What's going on. Explain >>What you're doing. I mean, you remember I'm a recovering entrepreneur, right? So of course I, I, >>No, you're never recovering. You're always entrepreneur >>Always, but we are also always recovering. So I, um, sort of my was company when I was 24, if you remember before there was Facebook and friends, there was instant messaging. People were using that product at work every day, they were creating a security vulnerability between their network and the outside world. So I plugged that hole and built an instant messaging firewall. It was my first company. The company was called IM logic and we were required by Symantec. Uh, then spent 12 years investing in the next generation of software companies, uh, early investor in open source companies and cloud companies and spent a really wonderful 12 years, uh, at a firm called NEA. So I, I feel like my whole life I've been either starting enterprise software companies or helping founders start enterprise software C is, and I'll tell you, there's never been a better time than right now to start an enterprise software company. >>So, uh, the passion for starting a new firm was really a recognition that founders today that are starting an enterprise software company, they, they tend to be, as you said, a more technical founder, right? Usually it's a software engineer or builder. Uh, they are building products that are serving a slightly different market than what we've traditionally seen in enterprise software. Right? I think traditionally we've seen it buyers or CIOs that have agendas and strategies, which, you know, purchase software that is traditionally bought and sold tops down. But you know, today I think the most successful enterprise software companies are the ones that are built more bottoms up and have more technical early adopters. And generally speaking, they're free to use. They're free to try. They're very commonly community. So source or open source companies where you have a large technical cook community that's supporting them. So there's a, there's kind of a new normal now I think in great enterprise software. And it starts with great technical founders with great products and great bottoms of motions. And I think there's no better place to, uh, service those people than in the cloud and uh, in, in your community. >>Well, first of all, congratulations, and by the way, you got a great pedigree and great grow, super smart admire of your work and your, and, and your founding, but let's face it. Enterprise is hot because digital transformation is all companies there's no, I mean, consumer is enterprise now everything is what was once a niche. No, I won't say niche category, but you know, not for the faint of heart, you, you know, investors, >>You know, it's so funny that you say that enterprise is hot because you, and I feel that way now. But remember, like right now, there's also a giant tech and VC conference in Miami <laugh> and it's covering cryptocurrencies and FCS and web three. So I think beauty is definitely in the eye of the beholder <laugh> but no, I, I will tell you, >>Ts is one big enterprise, cuz you gotta have imutability you got performance issues. You have, I IOPS issues. Well, >>And, and I think all of us here that are, uh, may maybe students of history and have been involved in open source in the cloud would say that we're, you know, much of what we're doing is, uh, the predecessors of the web web three movement. And many of us I think are contributors to the web three. >>The hype is definitely one, three. You >>Yeah, but, >>But you know, for >>Sure. Yeah, no, but now you're taking us further east to Miami. So, uh, you know, look, I think, I, I think, um, what is unquestioned with the case now? And maybe it's, it's more obvious the more time you spend in this world is this is the fastest growing part of enterprise software. And if you include cloud infrastructure and caught infrastructure spend, you know, it is by many measures over, uh, 500 billion in growing, you know, 20 to 30% a year. So it it's a, it's a just incredibly fast, >>Well, let's getting, let's get into some of the cultural and the, the shifts that are happening, cuz again, you, you have the luxury of being in enterprise when it was hard, it's getting easier and more cooler. I get at it and more relevant <laugh> but there's also the hype of like the web three, for instance, but you know, for, uh, um, um, the CEO snowflake, okay. Has wrote a book and Dave Valenti and I were talking about it and uh, Frank Luman has says, there's no playbooks. We always ask the CEOs, what's your playbook. And he's like, there's no playbook, situational awareness, always Trump's playbooks. So in the enterprise playbook, oh, higher, a direct sales force and SAS kind of crushed that now SAS is being redefined, right. So what is SAS? Is snowflake a SaaS or is that a platform? So again, new unit economics are emerging, whole new situation, you got web three. So to me there's a cultural shift, the young entrepreneurs, the, uh, user experience, they look at Facebook and say, ah, you know, they own all my data. And you know, we know that that cliche, um, they, you know, the product. So as this next gen, the gen Z and the millennials come in and our customers and the founders, they're looking at things a little bit differently and the Tech's better. >>Yeah. I mean, I mean, I think we can, we can see a lot of commonalities across all successful startups and the overall adoption of technology. Uh, and, and I would tell you, this is all one big, giant revolution. I call it the user driven revolution, right? It's the rise of the user. And you might say product like growth is currently the hottest trend in enterprise software. It's actually user like growth, right. They're one and the same. So sometimes people think the product, uh, is what is driving. >>You just pull the >>Product through. Exactly, exactly. And so that's that I, that I think is really this revolution that you see and it, and it does extend into things like crypto or currencies and web three and, you know, sort of like the control that is taken back by the user. Um, but you know, many would say that, that the origins of this movement maybe started with open source where users were contributors, you know, contributors were users and looking back decades and seeing how, how it fast forward to today. I think that's really the trend that we're all writing and it's enabling these end users. These end users in our world are developers, data engineers, cybersecurity practitioners, right. They're really the users. And they're really the, the beneficiaries and the most, you know, kind of valued people in this. >>I wanna come back to the data engineers in a second, but I wanna make a comment and get your reaction to, I have a, I'm a gen Xer technically. So for not a boomer, but I have some boomer friends who are a little bit older than me who have, you know, experienced the sixties. And I've been saying on the cube for probably about eight years now that we are gonna hit a digital hippie revolution, meaning a rebellion against the sixties was rebellion against the fifties and the man and, you know, summer of love. That was a cultural differentiation from the other one other group, the predecessors. So we're kind of having that digital moment now where it's like, Hey boomers, Hey people, we're not gonna do that anymore. We hate how you organize shit. >>Right. But isn't this just technology. I mean, isn't it, isn't it like there used to be the old adage, like, you know, you would never get fired for buying IBM, but now it's like, you obviously probably would get fired if you bought IBM. And I mean, it, it it's just like the, the, I think >>During the mainframe days, those renegades were breaking into Stanford, starting the home brew club. So what I'm trying to get at is that, do you see the young cultural revolution also, culturally, just, this is my identity NFTs to me speak volumes about my, I wanna associate with NFTs, not single sign. >>Absolutely. And, and I think like, I think you're hitting on something, which is like this convergence of, of, you know, societal trends with technology trends and how that manifests in our world is yes. I think like there is unquestionably almost a religion yeah. Around the way in which a product is built. Right. And we can use open source, one example of that religion. Some people will say, look, I'll just never try a product in the cloud if it's not open source. Yeah. I think cloud, native's another example of that, right? It's either, it's, you know, it either is cloud native or it's not. And I think a lot of people will look at a product and say, look, you know, you were not designed in the cloud era. Therefore I just won't try. I you, and sometimes, um, like it or not, it's a religious decision, right? Yeah. It's some, it's something that people just believe to be true almost without, uh, necessarily caring >>About I data, data drives all decision making. Let me ask you this next question. As a VC. Now you look at pitch, well, you've been a VC for many years, but you also have the founder entrepreneurial mindset, but you can empathize with the founders. You know, hustle is a big part of the, that first founder check, right? You gotta convince someone to part with their ch their money and the first money in which you do a lot of is about believing in the person. So faking it till you make it is hard. Now you, the data's there, you either have it cloud native, you either have the adaption or traction. So honesty is a big part of that pitch. You can't think, oh, >>AB absolutely. You know, there used to be this concept of like the persona of an entrepreneur, right. And the persona of the entrepreneur would be, you know, somebody who was a great salesperson or somebody who tell a great story. And I still think that that's important, right. It still is a human need for people to believe in narratives and stories. Yeah. But having said that you're right. The proof is in the pudding, right. At some point you click download and you try the product and does it, is it gonna, it's gonna do, or it doesn't, or it either stands out to the load test or it doesn't. And so I, I feel like in this new economy that we live in really, it's a shift from maybe the storytellers and the creators to, to the builders, right. The people that know how to build great product. And in some ways the people that can build great product stand out for on the crowd. And they're the ones that can build communities around their products. And, you know, in some ways can, um, you know, kind of own more of the narrative because their products exactly >>The volume back to the user led >>Growth. Exactly. And it's the religion of, I just love your product. Right. And I, I, I, um, Doug song is the founder of Joe security used to say, Hey, like, you know, the, the really like today's world of like consumption based software, like the user is only gonna give you 90 seconds to figure out whether or not you're a company that's easy to do business with. Right. And so you can say, and do all the things that you want about how easy you are to work with. But if the product isn't easy to install, if it's not easy to try, if it's, if the, you know, it's gotta speak >>To the, to the user. But let me ask you a question for the people watching, who are maybe entrepreneurial entre entrepreneurs, um, masterclass here is in session. So I have to ask you, do you prefer, um, an entrepreneur come in and say, look at John. Here's where I'm at. Okay. First of all, storytelling's fine. Whether you're an extrovert or introvert, have your style, sell the story in a way that's authentic, but do you, what do you prefer? Just say, here's where I'm at. Look, I have an idea. Here's my traction. I think here's my MVP prototype. I need help. Or do you wanna just see more stats? What's the, what's the preferred way that you like to see entrepreneurs come in and engage? >>There's tons of different styles, man. I think the single most important thing that every founder should know is that we, we don't invest in what things are today. We invest in what we think something will become. Right. And I think that's why we all get up in the morning and try to build something different, right? It's that we see the world a different way. We want it to be a different way, and we wanna work every single moment of the day to try to make bad vision of reality. So I think the more that you can show people where you want to be, the more likely somebody is gonna align with your vision and, and want to invest in you wanna be along for the ride. So I, I wholeheartedly believe in showing off what you got today, because eventually we all get down to like, where are we and what are we gonna do together? But, um, no, I, you gotta show the path. I think the single most important thing for any founder and VC relationship is that they have the same vision. Uh, if you have the same vision, you can, you can get through bumps in the road, you can get through short term spills. You can all sorts of things in the middle. The journey can happen. Yeah. But it doesn't matter as much. If you share the long term vision, >>Don't flake out and, and be fashionable with the, the latest trends. Cause it's over before you even get >>There. Exactly. I think many people that, that do what we do for a living will say, you know, ultimately the future is relatively easy to predict, but it's the timing that's impossible to predict. So you, you know, you sort of have to balance the, you know, we, we, we know that the world is going this way and therefore we're gonna invest a lot of money to try to make this a reality. Uh, but sometimes it happens in six months. Sometimes it takes six years. Sometimes it takes 16 years. Uh, >>What's the hottest thing in enterprise that you see the biggest wave that people should pay attention to that you're looking at right now with Desel partners, Tebel dot your site. What's the big wave. What's your big >>Wave. There, there's three big trends that we invest in. And they're the, they're the only things we do day in, day out. One is the explosion and open source software. So I think many people think that all software is unquestionably moving to an open source model in some form or another yeah. Tons of reasons to debate whether or not that is gonna happen on AMWA timeline >>Happening forever. >>But, uh, it is, it is accelerating faster than we've ever seen. So I, I think it's, it's one big, massive wave that we continue to ride. Um, second is the rise of data engineering. Uh, I think data engineering is in and of itself now a category of software. It's not just that we store data. It's now we move data and we develop applications. And, uh, I think data is in and of itself as big of a market as any of the other markets that we invest in. Uh, and finally, it's the gift that keeps on giving. I've spent my entire career in it. We still feel that security is a market that is underinvested. It is, it continues to be the place where people need to continue to invest and spend more, more. Yeah. Uh, and those are the three major trends that we >>Run and security, you think we all need a dessert do over, right? I mean, do we need a do over in security or is what's the core problem? I, >>I, I keep using this word underinvested because I think it's the right way to think about the problem. I think if you, I think people generally speaking, look at cybersecurity as an add-on. Yeah. But if you think about it, the whole economy is moving online. And so in, in some ways like security is core to protecting the digital economy. And so it's, it shouldn't be an afterthought, right? It should be core to what everyone is doing. And that's why I think relat to the trillions of dollars that are at stake, uh, I believe the market size for cybersecurity is around 150 billion and it still is a fraction of what >>We're, what we're national security even boom is booming now. So you get the convergence of national security, geopolitics, internet digital that's >>Right. You mean arguably, right. Arguably again, it's the area of the world that people should be spending more time and more money given what to stake. >>I love your thesis. I gotta outta say, I gotta love your firm. Love what you're doing. We're big supporters of your mission. Congratulations on your entrepreneurial venture. And, uh, we'll be, we'll be talking we'll maybe see a Coon. Uh, absolutely certainly EU maybe even north Americans in Detroit this year. >>Huge fan of what you guys are doing here. Thank you so much for helping me on the >>Show. Guess a bell V see Johnson here on the cube. Check him out. Founder for founders here on the cube, more coverage from San Francisco, California. After this short break, stay with us.
SUMMARY :
host of the cubes cube coverage of AWS summit 2022 here in San Francisco, Good to see you, Matt. I'm glad you're here because we run into each other all the time. So we'll get to that in It's all the same. I mean, you remember I'm a recovering entrepreneur, right? No, you're never recovering. if you remember before there was Facebook and friends, there was instant messaging. that have agendas and strategies, which, you know, purchase software that is traditionally bought and sold tops Well, first of all, congratulations, and by the way, you got a great pedigree and great grow, super smart admire of your work You know, it's so funny that you say that enterprise is hot because you, and I feel that way now. Ts is one big enterprise, cuz you gotta have imutability you got performance issues. of history and have been involved in open source in the cloud would say that we're, you know, much of what we're doing is, The hype is definitely one, three. the more time you spend in this world is this is the fastest growing part of I get at it and more relevant <laugh> but there's also the hype of like the web three, for instance, but you know, And you might say product like growth is the beneficiaries and the most, you know, kind of valued people in this. you know, experienced the sixties. like, you know, you would never get fired for buying IBM, but now it's like, you obviously probably would So what I'm trying to get at is that, do you see the young cultural revolution of, you know, societal trends with technology trends and how that manifests in our world is yes. You gotta convince someone to part with their ch their money and the first money in which you do a lot of is And the persona of the entrepreneur would be, you know, somebody who was a great salesperson or somebody who tell a great story. of Joe security used to say, Hey, like, you know, the, the really like today's world of like consumption But let me ask you a question for the people watching, who are maybe entrepreneurial entre entrepreneurs, So I think the more that you can show Cause it's over before you even get I think many people that, that do what we do for a living will say, you know, What's the hottest thing in enterprise that you see the biggest wave that people should pay attention to that you're looking at right So I think many people think that all software is unquestionably moving to an Uh, and finally, it's the gift that keeps on giving. But if you think about it, the whole economy is moving online. So you get the convergence of national security, Arguably again, it's the area of the world that people should I gotta outta say, I gotta love your firm. Huge fan of what you guys are doing here. Founder for founders here on the cube,
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Jon Dahl, Mux | AWS Startup Showcase S2 E2
(upbeat music) >> Welcome, everyone, to theCUBE's presentation of the AWS Startup Showcase. And this episode two of season two is called "Data as Code," the ongoing series covering exciting new startups in the AWS ecosystem. I'm John Furrier, your host of theCUBE. Today, we're excited to be joined by Jon Dahl, who is the co-founder and CEO of MUX, a hot new startup building cloud video for developers, video with data. John, great to see you. We did an interview on theCube Conversation. Went into big detail of the awesomeness of your company and the trend that you're on. Welcome back. >> Thank you, glad to be here. >> So, video is everywhere, and video for pivot to video, you hear all these kind of terms in the industry, but now more than ever, video is everywhere and people are building with it, and it's becoming part of the developer experience in applications. So people have to stand up video into their code fast, and data is code, video is data. So you guys are specializing this. Take us through that dynamic. >> Yeah, so video clearly is a growing part of how people are building applications. We see a lot of trends of categories that did not involve video in the past making a major move towards video. I think what Peloton did five years ago to the world of fitness, that was not really a big category. Now video fitness is a huge thing. Video in education, video in business settings, video in a lot of places. I think Marc Andreessen famously said, "Software is eating the world" as a pretty, pretty good indicator of what the internet is actually doing to the economy. I think there's a lot of ways in which video right now is eating software. So categories that we're not video first are becoming video first. And that's what we help with. >> It's not obvious to like most software developers when they think about video, video industries, it's industry shows around video, NAB, others. People know, the video folks know what's going on in video, but when you start to bring it mainstream, it becomes an expectation in the apps. And it's not that easy, it's almost a provision video is hard for a developer 'cause you got to know the full, I guess, stack of video. That's like low level and then kind of just basic high level, just play something. So, in between, this is a media stack kind of dynamic. Can you talk about how hard it is to build video for developers? How is it going to become easier? >> Yeah, I mean, I've lived this story for too long, maybe 13 years now, when I first build my first video stack. And, you know, I'll sometimes say, I think it's kind of a miracle every time a video plays on the internet because the internet is not a medium designed for video. It's been hijacked by video, video is 70% of internet traffic today in an unreliable, sort of untrusted network space, which is totally different than how television used to work or cable or things like that. So yeah, so video is hard because there's so many problems from top to bottom that need to be solved to make video work. So you have to worry about video compression encoding, which is a complicated topic in itself. You have to worry about delivering video around the world at scale, delivering it at low cost, at low latency, with good performance, you have to worry about devices and how every device, Android, iOS, web, TVs, every device handles video differently and so there's a lot of work there. And at the end of the day, these are kind of unofficial standards that everyone's using. So one of the miracles is like, if you want to watch a video, somehow you have to get like Apple and Google to agree on things, which is not always easy. And so there's just so many layers of complexity that are behind it. I think one way to think about it is, if you want to put an image online, you just put an image online. And if you want to put video online, you build complex software, and that's the exact problem that MUX was started to help solve. >> It's interesting you guys have almost creating a whole new category around video infrastructure. And as you look at, you mentioned stack, video stack. I'm looking at a market where the notion of a media stack is developing, and you're seeing these verticals having similar dynamics with cloud. And if you go back to the early days of cloud computing, what was the developer experience or entrepreneurial experience, you had to actually do a lot of stuff before you even do anything, provision a server. And this has all kind of been covered in great detail in the glory of Agile and whatnot. It was expensive, and you had that actually engineer before you could even stand up any code. Now you got video that same thing's happening. So the developers have two choices, go do a bunch of stuff complex, building their own infrastructure, which is like building a data center, or lean in on MUX and say, "Hey, thank you for doing all that years of experience building out the stacks to take that hard part away," but using APIs that they have. This is a developer focused problem that you guys are solving. >> Yeah, that's right. my last company was a company called Zencoder, that was an API to video encoding. So it was kind of an API to a small part of what MUX does today, just one of those problems. And I think the thing that we got right at Zencoder, that we're doing again here at MUX, was building four developers first. So our number one persona is a software developer. Not necessarily a video expert, just we think any developer should be able to build with video. It shouldn't be like, yeah, got to go be a specialist to use this technology, because it should become just of the internet. Video should just be something that any developer can work with. So yeah, so we build for developers first, which means we spend a lot of time thinking about API design, we spend a lot of time thinking about documentation, transparent pricing, the right features, great support and all those kind of things that tend to be characteristics of good developer companies. >> Tell me about the pipe lining of the products. I'm a developer, I work for a company, my boss is putting pressure on me. We need video, we have all this library, it's all stacking up. We hired some people, they left. Where's the video, we've stored it somewhere. I mean, it's a nightmare, right? So I'm like, okay, I'm cloud native, I got an API. I need to get my product to market fast, 'cause that is what Agile developers want. So how do you describe that acceleration for time to market? You mentioned you guys are API first, video first. How do these customers get their product into the market as fast as possible? >> Yeah, well, I mean the first thing we do is we put what we think is probably on average, three to four months of hard engineering work behind a single API call. So if you want to build a video platform, we tell our customers like, "Hey, you can do that." You probably need a team, you probably need video experts on your team so hire them or train them. And then it takes several months just to kind of to get video flowing. One API call at MUX gives you on-demand video or live video that works at scale, works around the world with good performance, good reliability, a rich feature set. So maybe just a couple specific examples, we worked with Robin Hood a few years ago to bring video into their newsfeed, which was hugely successful for them. And they went from talking to us for the first time to a big launch in, I think it was three months, but the actual code time there was like really short. I want to say they had like a proof of concept up and running in a couple days, and then the full launch in three months. Another customer of ours, Bandcamp, I think switched from a legacy provider to MUX in two weeks in band. So one of the big advantages of going a little bit higher in the abstraction layer than just building it yourself is that time to market. >> Talk about this notion of video pipeline 'cause I know I've heard people I talk about, "Hey, I just want to get my product out there. I don't want to get stuck in the weeds on video pipeline." What does that mean for folks that aren't understanding the nuances of video? >> Yeah, I mean, it's all the steps that it takes to publish video. So from ingesting the video, if it's live video from making sure that you have secure, reliable ingest of that live feed potentially around the world to the transcoding, which is we talked a little bit about, but it is a, you know, on its own is a massively complicated problem. And doing that, well, doing that well is hard. Part of the reason it's hard is you really have to know where you're publishing too. And you might want to transcode video differently for different devices, for different types of content. You know, the pipeline typically would also include all of the workflow items you want to do with the video. You want to thumbnail a video, you want clip, create clips of the video, maybe you want to restream the video to Facebook or Twitter or a social platform. You want to archive the video, you want it to be available for downloads after an event. If it's just a, if it's a VOD upload, if it's not live in the first place. You have all those things and you might want to do simulated live with the video. You might want to actually record something and then play it back as a live stream. So, the pipeline Ty typically refers to everything from the ingest of the video to the time that the bits are delivered to a device. >> You know, I hear a lot of people talking about video these days, whether it's events, training, just want peer to peer experience, video is powerful, but customers want to own their own platform, right? They want to have the infrastructure as a service. They kind of want platform as a service, this is cloud talk now, but they want to have their own capability to build it out. This allows them to get what they want. And so you see this, like, is it SaaS? Is it platform? People want customization? So kind of the general purpose video solution does it really exist or doesn't? I mean, 'cause this is the question. Can I just buy software and work or is it going to be customized always? How do you see that? Because this becomes a huge discussion point. Is it a SaaS product or someone's going to make a SaaS product? >> Yeah, so I think one of the most important elements of designing any software, but especially when you get into infrastructure is choosing an abstraction level. So if you think of computing, you can go all the way down to building a data center, you can go all the way down to getting a colo and racking a server like maybe some of us used to do, who are older than others. And that's one way to run a server. On the other extreme, you have just think of the early days of cloud competing, you had app engine, which was a really fantastic, really incredible product. It was one push deploy of, I think Python code, if I remember correctly, and everything just worked. But right in the middle of those, you had EC2, which was, EC2 is basically an API to a server. And it turns out that that abstraction level, not Colo, not the full app engine kind of platform, but the API to virtual server was the right abstraction level for maybe the last 15 years. Maybe now some of the higher level application platforms are doing really well, maybe the needs will shift. But I think that's a little bit of how we think about video. What developers want is an API to video. They don't want an API to the building blocks of video, an API to transcoding, to video storage, to edge caching. They want an API to video. On the other extreme, they don't want a big application that's a drop in white label video in a box like a Shopify kind of thing. Shopify is great, but developers don't want to build on top of Shopify. In the payments world developers want Stripe. And that abstraction level of the API to the actual thing you're getting tends to be the abstraction level that developers want to build on. And the reason for that is, it's the most productive layer to build on. You get maximum flexibility and also maximum velocity when you have that API directly to a function like video. So, we like to tell our customers like you, you own your video when you build on top of MUX, you have full control over everything, how it's stored, when it's stored, where it goes, how it's published, we handle all of the hard technology and we give our customers all of the flexibility in terms of designing their products. >> I want to get back some use case, but you brought that up I might as well just jump to my next point. I'd like you to come back and circle back on some references 'cause I know you have some. You said building on infrastructure that you own, this is a fundamental cloud concept. You mentioned API to a server for the nerds out there that know that that's cool, but the people who aren't super nerdy, that means you're basically got an interface into a server behind the scenes. You're doing the same for video. So, that is a big thing around building services. So what wide range of services can we expect beyond MUX? If I'm going to have an API to video, what could I do possibly? >> What sort of experience could you build? >> Yes, I got a team of developers saying I'm all in API to video, I don't want to do all that transit got straight there, I want to build experiences, video experiences on my app. >> Yeah, I mean, I think, one way to think about it is that, what's the range of key use cases that people do with video? We tend to think about six at MUX, one is kind of the places where the content is, the prop. So one of the things that use video is you can create great video. Think of online courses or fitness or entertainment or news or things like that. That's kind of the first thing everyone thinks of, when you think video, you think Netflix, and that's great. But we see a lot of really interesting uses of video in the world of social media. So customers of ours like Visco, which is an incredible photo sharing application, really for photographers who really care about the craft. And they were able to bring video in and bring that same kind of Visco experience to video using MUX. We think about B2B tools, videos. When you think about it, all video is, is a high bandwidth way of communicating. And so customers are as like HubSpot use video for the marketing platform, for business collaboration, you'll see a lot of growth of video in terms of helping businesses engage their customers or engage with their employees. We see live events obviously have been a massive category over the last few years. You know, we were all forced into a world where we had to do live events two years ago, but I think now we're reemerging into a world where the online part of a conference will be just as important as the in-person component of a conference. So that's another big use case we see. >> Well, full disclosure, if you're watching this live right now, it's being powered by MUX. So shout out, we use MUX on theCUBE platform that you're experiencing in this. Actually in real time, 'cause this is one application, there's many more. So video as code, is data as code is the theme, that's going to bring up the data ops. Video also is code because (laughs) it's just like you said, it's just communicating, but it gets converted to data. So data ops, video ops could be its own new category. What's your reaction to that? >> Yeah, I mean, I think, I have a couple thoughts on that. The first thought is, video is a way that, because the way that companies interact with customers or users, it's really important to have good monitoring and analytics of your video. And so the first product we ever built was actually a product called MUX video, sorry, MUX data, which is the best way to monitor a video platform at scale. So we work with a lot of the big broadcasters, we work with like CBS and Fox Sports and Discovery. We work with big tech companies like Reddit and Vimeo to help them monitor their video. And you just get a huge amount of insight when you look at robust analytics about video delivery that you can use to optimize performance, to make sure that streaming works well globally, especially in hard to reach places or on every device. That's we actually build a MUX data platform first because when we started MUX, we spent time with some of our friends at companies like YouTube and Netflix, and got to know how they use data to power their video platforms. And they do really sophisticated things with data to ensure that their streams well, and we wanted to build the product that would help everyone else do that. So, that's one use. I think the other obvious use is just really understanding what people are doing with their video, who's watching what, what's engaging, those kind of things. >> Yeah, data is definitely there. You guys mentioned some great brands that are working with you guys, and they're doing it because of the developer experience. And I'd like you to explain, if you don't mind, in your words, why is the MUX developer experience so good? What are some of the results you're seeing from your customers? What are they saying to you? Obviously when you win, you get good feedback. What are some of the things that they're saying and what specific develop experiences do they like the best? >> Yeah, I mean, I think that the most gratifying thing about being a startup founder is when your customers like what you're doing. And so we get a lot of this, but it's always, we always pay attention to what customers say. But yeah, people, the number one thing developers say when they think about MUX is that the developer experience is great. I think when they say that, what they mean is two things, first is it's easy to work with, which helps them move faster, software velocity is so important. Every company in the world is investing and wants to move quickly and to build quickly. And so if you can help a team speed up, that's massively valuable. The second thing I think when people like our developer experience is, you know, in a lot of ways that think that we get out of the way and we let them do what they want to do. So well, designed APIs are a key part of that, coming back to abstraction, making sure that you're not forcing customers into decisions that they actually want to make themselves. Like, if our video player only had one design, that that would not be, that would not work for most developers, 'cause developers want to bring their own design and style and workflow and feel to their video. And so, yeah, so I think the way we do that is just think comprehensively about how APIs are designed, think about the workflows that users are trying to accomplish with video, and make sure that we have the right APIs, make sure they're the right information, we have the right webhooks, we have the right SDKs, all of those things in place so that they can build what they want. >> We were just having a conversation on theCUBE, Dave Vellante and I, and our team, and I'd love to get you a reaction to this. And it's more and more, a riff real quick. We're seeing a trend where video as code, data as code, media stack, where you're starting to see the emergence of the media developer, where the application of media looks a lot like kind of software developer, where the app, media as an app. It could be a chat, it could be a peer to peer video, it could be part of an event platform, but with all the recent advances, in UX designers, coders, the front end looks like an emergence of these creators that are essentially media developers for all intent and purpose, they're coding media. What's your reaction to that? How do you see that evolving? >> I think the. >> Or do you agree with it? >> It's okay. >> Yeah, yeah. >> Well, I think a couple things. I think one thing, I think this goes along through saying, but maybe it's disagreement, is that we don't think you should have to be an expert at video or at media to create and produce or create and publish good video, good audio, good images, those kind of things. And so, you know, I think if you look at software overall, I think of 10 years ago, the kind of DevOps movement, where there was kind of a movement away from specialization in software where the same software developer could build and deploy the same software developer maybe could do front end and back end. And we want to bring that to video as well. So you don't have to be a specialist to do it. On the other hand, I do think that investments and tooling, all the way from video creation, which is not our world, but there's a lot of amazing companies out there that are making it easier to produce video, to shoot video, to edit, a lot of interesting innovations there all the way to what we do, which is helping people stream and publish video and video experiences. You know, I think another way about it is, that tool set and companies doing that let anyone be a media developer, which I think is important. >> It's like DevOps turning into low-code, no-code, eventually it's just composability almost like just, you know, "Hey Siri, give me some video." That kind of thing. Final question for you why I got you here, at the end of the day, the decision between a lot of people's build versus buy, "I got to get a developer. Why not just roll my own?" You mentioned data center, "I want to build a data center." So why MUX versus do it yourself? >> Yeah, I mean, part of the reason we started this company is we have a pretty, pretty strong opinion on this. When you think about it, when we started MUX five years ago, six years ago, if you were a developer and you wanted to accept credit cards, if you wanted to bring payment processing into your application, you didn't go build a payment gateway. You just probably used Stripe. And if you wanted to send text messages, you didn't build your own SMS gateway, you probably used Twilio. But if you were a developer and you wanted to stream video, you built your own video gateway, you built your own video application, which was really complex. Like we talked about, you know, probably three, four months of work to get something basic up and running, probably not live video that's probably only on demand video at that point. And you get no benefit by doing it yourself. You're no better than anyone else because you rolled your own video stack. What you get is risk that you might not do a good job, maybe you do worse than your competitors, and you also get distraction where you've just taken, you take 10 engineers and 10 sprints and you apply it to a problem that doesn't actually really give you differentiated value to your users. So we started MUX so that people would not have to do that. It's fine if you want to build your own video platform, once you get to a certain scale, if you can afford a dozen engineers for a VOD platform and you have some really massively differentiated use case, you know, maybe, live is, I don't know, I don't have the rule of thumb, live videos maybe five times harder than on demand video to work with. But you know, in general, like there's such a shortage of software engineers today and software engineers have, frankly, are in such high demand. Like you see what happens in the marketplace and the hiring markets, how competitive it is. You need to use your software team where they're maximally effective, and where they're maximally effective is building differentiation into your products for your customers. And video is just not that, like very few companies actually differentiate on their video technology. So we want to be that team for everyone else. We're 200 people building the absolute best video infrastructure as APIs for developers and making that available to everyone else. >> John, great to have you on with the showcase, love the company, love what you guys do. Video as code, data as code, great stuff. Final plug for the company, for the developers out there and prospects watching for MUX, why should they go to MUX? What are you guys up to? What's the big benefit? >> I mean, first, just check us out. Try try our APIs, read our docs, talk to our support team. We put a lot of work into making our platform the best, you know, as you dig deeper, I think you'd be looking at the performance around, the global performance of what we do, looking at our analytics stack and the insight you get into video streaming. We have an emerging open source video player that's really exciting, and I think is going to be the direction that open source players go for the next decade. And then, you know, we're a quickly growing team. We're 60 people at the beginning of last year. You know, we're one 50 at the beginning of this year, and we're going to a add, we're going to grow really quickly again this year. And this whole team is dedicated to building the best video structure for developers. >> Great job, Jon. Thank you so much for spending the time sharing the story of MUX here on the show, Amazon Startup Showcase season two, episode two, thanks so much. >> Thank you, John. >> Okay, I'm John Furrier, your host of theCUBE. This is season two, episode two, the ongoing series cover the most exciting startups from the AWS Cloud Ecosystem. Talking data analytics here, video cloud, video as a service, video infrastructure, video APIs, hottest thing going on right now, and you're watching it live here on theCUBE. Thanks for watching. (upbeat music)
SUMMARY :
Went into big detail of the of terms in the industry, "Software is eating the world" People know, the video folks And if you want to put video online, And if you go back to the just of the internet. lining of the products. So if you want to build a video platform, the nuances of video? all of the workflow items you So kind of the general On the other extreme, you have just think infrastructure that you own, saying I'm all in API to video, So one of the things that use video is it's just like you said, that you can use to optimize performance, And I'd like you to is that the developer experience is great. you a reaction to this. that to video as well. at the end of the day, the absolute best video infrastructure love the company, love what you guys do. and the insight you get of MUX here on the show, from the AWS Cloud Ecosystem.
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Jon Dahl, Mux | CUBE Conversation
(bright music) >> Hi, everyone. Welcome to this CUBE Conversation here in Palo Alto, California. I'm John Furrier, host of theCUBE here featuring Jon Dahl, an entrepreneur and CEO, and co-founder of MUX, one of the hottest video platforms and fast growing startups in the industry. They've been selected for this upcoming AWS Startup Showcase on April 5th. Jon, welcome to this CUBE Conversation. >> Thank you, John. >> You know, we've been following you guys for a long time, a couple years now and a customer of your products, so we do the video here. Video is at the center of the pandemic and the way where people are using it for video conferencing, we're seeing all the success. But video has been this dark art, it's been hard to use, it's been... And very difficult unless you were in the business. But now you guys are bringing in a new model making it easier to use and making it developer friendly, which I think is really compelling. So congratulations, love the story. First question, what is the business of MUX, the tech, the consumption model? Can you take a minute to explain what MUX is all about? >> Yeah, for sure. We are a video platform for developers. So we are APIs to all of the different hard problems that you have to deal with if you want to stream video online. Like you said, video is growing it's a really important part of the internet today, it's a really important part of the future of the internet. And yet it's still really, really difficult to work with. The kind of status quo is you hire video experts and you build your own video platform if you want to stream video online. And so we built MUX in order to do all that hard heavy lifting for thousands of other companies. So we are core infrastructure for video stream for companies like you and any software company really that wants to work with video. >> What's interesting is when you look at the rise of the video creator or the influencer or media or any business, cloud computing has shown the way of a new business model standard up quick, be agile and fast. DevOps is infrastructures code, you guys are kind of like videos code. I mean, simply just API enable and you're up and running. Is that right? >> Yeah, that's exactly right. When we started the company actually, we're thinking about, how do we want to shape the products? We actually thought about our experience. The founders are all developers. We thought about our experience. If we were going to design, if we were going to build software and just think of an abstract API to video as an entity, how would you design APIs that give you that kind of functionality. So we spend a lot of time thinking about API design and the developer experience of what we're doing really in order to let developers build the way they want, build anything they want with video in as easy a way as possible. >> You know, it's interesting and I'd love to get your thoughts on this 'cause this brings in the whole data aspect of it, you know, building better video data something that you guys talk a lot about. And that's a background you guys have come from, you kind of vectored it in that way as developers. So you combine data analytics with developers which want to make it easy and fast and get it out there. As you bring that together, what is the real benefit with this model of the cloud? Can you share your thoughts of how you bring that video and data piece together? >> Yeah, for sure. It's the kind of thing where if you're a software developer and you want to deploy software at scaled today, you have to invest in good observability, good monitoring good analytics, good data. You know, if you're a dev team and your company's like, "Hey, we're just going to turn off all of our monitoring for our software," you're probably not going to be very happy. And yet a lot of people are streaming video today at scale and high volumes without really great insight into what actually happens when they stream video. So the first product we actually built was a product called Mux Data, which is an analytics platform for developers operating video platforms. So the user is a DevOps engineer, whoever's on call for the video stack, as well as marketing teams who want to see how this video is being used. So we built that because we knew how important it was. We built video platform forms before for ourselves, a company called Zencoder, for a company called Brightcove that we ended up spending some time at after selling Zencoder. And we saw firsthand how impactful data is to building great video streaming. >> What's the role of cloud and all this? How do you guys see the cloud playing into this? >> Yeah, I mean, at a simple level we run, like everyone we run our software in the cloud. But I think really what the cloud is and does is a way of abstracting a way of hard problems from developers. So if you look at the world today there's actually more demand for software than there are software developers to build it. There's just softwares growing like crazy, there's just huge need for software. And so in that kind of situation, one of the most powerful things you can do is make it easier for developers to build things. So that's why dev tools are so important, that's why you see so much growth in that area. And we do that for video. We replace, you know, tens of... Hundreds of thousands of hours of engineering time to build the same thing everyone else has, to build, you know, your own version of Netflix or YouTube or whatever. So that's kind of how we fit in, but I really think that's a lot of what the cloud is, it's a way of accelerating the growth of software. >> You know, Andy Jassy always says on theCUBE, you know we want to do all the heavy lifting. And that sounds like what MUX is doing and I know you guys have that analytics culture. What influence does that have on your business decisions and the product roadmap? >> Yeah, a couple of things. So, we really directly use data in our technology. So as we build video streaming which is our MUX video product as we build other products over time, whenever possible we want to build them with data first. So we actually have a lot of data into how people stream video and that can inform the way we design products. As a business itself, we also... As we've grown we've stood up our own analytics team, which has just been hugely important. Like we... I have so much more insight into our business now than I did two years ago before we really invested in our own internal analytics team. >> John: How hard was that to do >> How hard? It was... It's a kind of thing that I think you benefit by hiring experts. So I know how to... I kind of know how to look at data and make decisions from that, but I'm not a trained day analyst, I'm not a data scientist, I'm a software developer turn founder. And so, you know, I think early when we were small we were a 20 person startup, we aspire hired to be data driven or data informed but it's hard honestly at that scale. So as we got bigger, we actually hired. It was hard to find great people but we've built a really strong analytics team, (mumbles) team data engineering team. And I think what we're doing now, we've done over the last year, is just learn how to use that data, learn how to leverage all those, that expertise and that data that we have to make better decisions. Well, speaking of data and you got a lot of coming in 'cause you guys have been highly successful and again, your product has really hit the right time because people want to code, they want to build into the applications video, video first as everyone's going in data first video first, what kind of data do you guys have on the use of the video on the raw of the consumption side of it especially as you're seeing it in every application now? >> Yeah, I mean, we have, we have a couple things. We have our own growth of video streaming, which has grown really quickly, probably not a surprise, but I think we saw live video grow by... It's just like you measure, but by like 3000% in 2020. We just saw a huge explosion of new companies doing live streaming and existing companies that were doing other kinds of video really lean into live. So, I think we've seen the fastest growth in the world of live, but really we've seen growth across the board on different platforms, different types of video. >> What's your advice to folks out there because you guys now are our key building block? And again, love the API approach. Easy to integrate and again, we're customers happy... Happy customers on our end. When you see applications being built, what's the trend? What are people doing? Are they rolling their own video apps? Is it... Do you guys see you guys as a platform, as a service? It's not a tool because you got the platform but there's tools out there. So you got the emergence of more tools and the need for more platform. How do you see this kind of shaping out? >> Yeah, it depends how you define the different categories. The way we think about it is we're infrastructure because we sit low down in the stack. So if you build on top of MUX you're still building your own... You're still own video streaming. We just do the heavy lifting under the hood. We move the bits, we do the encoding. So we're infrastructure. We also see our ourselves as a platform because you can build flexible things on top of us. And we have each of the different parts of the video stack. We have videos, live video On Demand, video, data, player those kind of things. So I think, I think like you said there's really a lot of different related categories that are a little different. So we see tooling being something like Mux Data where it's not really the like operational flow of something, it's more on the side to make it better or to give observability or to increase developer productivity. >> Yeah, data is key and in hybrid events are big too seeing that Simulive is a big growth category. I probably imagine. >> Yeah. >> What about reliability and uptime? I see... I can envision kind of an SRE role emerging around video. I'm sure you guys are dealing with it every day 'cause you're the transport you're moving bits around, you know, no one wants downtime. >> Yeah, absolutely. I think... Again, I think the, the infrastructure of video streaming, like we really need to deliver that with exceptional up time and everyone that we rely on and we build on top of other cloud platforms and we build on top of other other tools. So we certainly invest a lot in that. I think the other side of that is we are that to owe customers in some ways where we give them real time data about what's happening on their platforms. So you know, there's stories that tell 'cause of NDAs, but like we've had major events where live video has kept streaming because someone detected a problem early using Mux Data and was able to remedy the problem before it actually impacted users. But absolutely, I mean, SREs are-- >> And cloud helps because you can spin up all kinds of queuing and all kinds of cool things. I mean, new microservice could be built as the future limit. Let's see here around video. What are the biggest surprises you see looking back? I know you guys are kind of a humble startup, I would say, you guys aren't going out there too hardcore and thing things up. You've got good product. What's the biggest learnings you look back over the past two years with MUX and video? >> I mean, I think some of what has been unexpected is the uses of video. I think we did not expected the pandemic and we didn't expect all of the ways people would adapt. And we've seen some really fascinating things from yeah, offline businesses very quickly building their own digital arms, which you you'd think they couldn't, but a lot actually really successfully did back in 2020. And then now a lot of companies going in that hybrid direction where maybe a yoga studio will forever have in-person classes as well as livestream classes or, you know, a university will have in person and live streamed On Demand. >> What are some trends that you would recommend people to look at if they want to get into doing some video development? What should they stay away from? What should they double down on? And obviously cloud scales, obviously, easy to stand things up in the cloud, roll of data's important. How should someone roll their own with MUX? What's the best practice? And do you have a playbook or are things developing? >> Yeah, yeah. So I think... I mean, the thing about a video is just the high bandwidth way of communicating with, you know, one on one or with a group or, you know, learning or, or whatever. And so, you know, first understand your audience cares about, understand how video can help drive that communication. And then as you're building, I mean, I think obvious take this with... I'm heavily biased here, but we don't think, we don't think anyone should build their own video infrastructure today unless you can devote maybe 200 full-time engineers to it. I think that that's a reasonable benchmark for like really starting something from scratch and going all the way. You know, a small company, maybe a team of five, can do something, but you really need to decide what's most important to your users and how do you avoid doing the undifferentiated heavy lifting that Andy Jassy talks about? >> Yeah, and I think, you know, you guys have the founding team, have the years of experience, decades of experience collectively between you guys. What's the secret sauce? I mean, you guys look at MUX, if someone had asked you two questions what's the secret sauce and what's the culture like at MUX? >> Yeah, secret sauce. I think for us, it's two things. One is, again, developer experience. So really deeply understanding how do people want to build, understanding how developers like to bring APIs on their platform or tooling into their platforms, investing a lot in API design and documentation and finding the right abstractions over these hard problems. I think the second is performance. So if you're going to do something like video and this applies to any number of other technical products you really need to go deep. So it's really important for us to do things in order to publish via better and hire quality, publishing even faster, more higher reliability and all that. So lots more, if you want to... Lot more we could dig into there if we have time, but those are probably the two most important. >> What's the culture of the company if you had to define it? >> Yeah, we... When you... If you'd ask team, probably the first answer you get is be human. That's one of our core values, is be human. So we tend to have a culture of caring about people in the company, caring about our customers, treating people like people and not treating people like just, you know, (mumbles). I think we also have a culture. We have another value of care obsessively. So we have a culture of really caring about doing great work. So we try to hire excellent people who are excited to build great products or to serve customers well. So probably those two would be the most important >> Well, great to have you on, Jon. Congratulations on the success and of MUX, thanks for building the product. And again, infrastructure is a service for video whatever you want to call it, it's the beginning of a big wave. Video's not going away. It just has to get easier and easier. >> Yeah, awesome, thank you. >> Thank you so much. Thanks for coming on theCUBE. Appreciate the conversation. Keep it right there for more coverage from theCUBE. I'm John Furrier. Thanks for watching.
SUMMARY :
and fast growing startups in the industry. and the way where people are using it and you build your own video platform of the video creator or that give you that kind of functionality. something that you guys talk a lot about. So the first product we actually built So if you look at the world today and I know you guys have and that can inform the I think you benefit by hiring experts. It's just like you measure, So you got the emergence of more tools We move the bits, we do the encoding. Yeah, data is key and in I'm sure you guys are So you know, there's stories What's the biggest learnings you look back I think we did not expected the pandemic And do you have a playbook I mean, the thing about a video Yeah, and I think, you know, So lots more, if you want to... the first answer you get Well, great to have you on, Jon. Thank you so much.
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Jon Siegal, Dell Technologies & Dave McGraw, VMware | CUBE Conversation
(bright music) >> Hello, and welcome to this CUBE conversation. I'm John Furrier, your host of theCUBE, here in Palo Alto, California. It's a hybrid world, we're still doing remote in news. Of course, events are coming back in person, but more importantly conversations continue. We've got two great guests here, John Siegal, SVP ISG Marketing at Dell Technologies, and Dave McGraw, office of the CTO at VMware. Gentlemen, great to see you moving forward. Dell Technologies and VMware great partnership. Thanks for coming on. >> Great to be back. >> Yeah, hi, John, thanks for having us. >> You know, the world's coming back to kind of real life, Omnicon virus is out there, but people say it's not going to be as bad as we think, but it looks like events are happening. But more importantly, the cloud native, cloud operations is definitely forcing lots of great new things happening, new innovations on-premises and at the Edge. A lot of new things happening in Dell and VMware, both have been working together for a long time now. VMware a separate company, we'll get to that in a second, but let's get to the partnership. What's new, what's changed with the relationship? >> Yeah, so I mean, just to kick that off and certainly Dave can chime in, but I think in a word, you know, John, nothing changes in terms of my customer's perspective. I mean, in many ways our joint relationship has never been stronger. We've put a ton of investment in both joint engineering innovation, Joint Go To Market over the last several years. And we're really been making what was our vision a couple of years ago a reality, and we only expect that to continue. And I think much of the reason we expect that to continue is because we have a shared vision of this distributed multi-cloud, you know, cloud native, modern app environment that customers want to drive. >> Yeah, and John, I would add that we've been building platforms together for the last five years, a great example is VxRail. You know, it's a market-leading technology that we've co-engineered together. And now it's a platform that we're actually building out use cases on top of whether it's multi-cloud solutions, whether it's private and hybrid cloud or including Tansu for developer environments. You know, we're using the investments we made and then we're layering in and building more value into those investments together. And we put agreements in place by the way that, you know, multi-year agreements around commercial arrangements and partnering together as well as our technology collaboration together. So we feel really confident about the future and that's what we're communicating to our customer base. >> Yeah, indeed just go ahead sorry, John. >> No, good. >> I was going to say just to build on that, as he said, I really, when I say not much changes, I mean, VMware has always been an open ecosystem partner, right? With its OEM vendors out there. And I think the difference here is Dell has made a strategic choice and a decision to make a significant investment in joint innovation, joint engineering, joint testing for VMware environments. And so I think a lot of this comes down to the commitment and focus that we've already made. You mentioned VxRail, which is a fantastic example where we at Dell, we've invested our own IP. You know, HCI systems software, that's sort of the secret ingredient that the secret sauce that delivers that single click, you know, automated lifecycle management experience. And we're investing lots of dollars in test labs just to ensure that customers always have that, you know, that seamless experience. >> You know, one of the benefits of doing theCUBE for 11 years now, it's just been that long, both EMC World and Dell World back in the day was our first events we went to. We've watched you guys together over the years. One of the things that strikes to be consistently the same is this focus of end to end, but also modularity, but also interoperability and kind of componentizing kind of the solution, not to oversimplify it, but this is kind of the big discussion right now as cloud scale, horizontal scale is with cloud resources are being put into the development stream where modern applications now are clear using only cloud native operations. That doesn't mean it's just cloud. I mean, it's cloud everywhere, but it's distributed computing. So this is kind of the original vision if you go back even five years or more. You guys have been working on this. This is kind of an important inflection point because now it's well known that the modern application is going to have to be programmable under the hood. Meaning everything's going to be scaling and rise of superclouds or new Edge technologies, which is coming fast. This is the new normal. This is not something that we were talking about mainstream five years ago, but you guys have been working on this kind of simplicity solutions-based approach. What's your reaction? >> That's right, John, I'll tell you, you might remember at VMworld a couple of years ago we announced Project Monterey. And now this was really a redefining architecture for not only data center, core data centers, but also for cloud and Edge environments. And so it's leveraging technology, you know, data processing units also known as smart NICs. You know, we're essentially redefining what that infrastructure looks like, making it more efficient, more performance, depending on the use case. So we've been partnering very closely with Dell to develop that technology and it's going to really transform what you see at the Edge and what you also see in core data centers going forward. >> Yeah, and there's so many of those. I mean, I think it seems Monterey is a great example of one that we continue to invest in. I think there's also NBME over TCP is another, if you will key ingredient to how customer is going to essentially get the performance they need out of the infrastructure going forward. And so we were proud to be a partner there, at most recent VMware where we announced, you know, the ability to essentially automate the integration of MBME over TCP with Dell EMC system integrated with vSphere. And that's a great example as well, right? I think there's countless. >> John: Yeah. >> And I'll tell you, we are so excited to see what Dell has done in the storage business with PowerStore X, where they've integrated vSphere ESXi into a storage array. And, you know, that creates all kinds of opportunities going forward for better integration and really for plug and play of, you know, the storage technology into cloud infrastructure. >> What's interesting about what you guys talking about is remember the old DevOps moving infrastructure as code. Okay, that became DevSecOps. That's big part of Tansu and security. Now it's all about devs, right? So now devs have all that built in and now the operations are the big conversation because one of the things we pointed out in the theCUBE recently is that, you know, VMware has owned the IT operations world, in our opinion for a long, long time. Dell has owned the enterprise for a very long time in terms of infrastructure in front solutions. The operational efficiency of cloud hybrid is really kind of what's the gateway to multi-cloud. This has been a big part of IT transformation. Can you guys share how you guys were working together to make that flexibility to transform from the old IT to the new IT? And what are some of the things that you're seeing with your customers that can give them a map of how to do this? >> Yeah, so I would say, you know, one area in particular that we're really coming together is around APEX, right? From an as a service perspective. I think what APEX is really doing is really unifying much of what you just described. It's taking as a service, it's taking multi-cloud, it's taking cloud native development if you will, and modern app development. And we together partner to ensure that's a consistent experience for customers. And we have a number of new APEX cloud services that keep that in mind and that are built on joint innovations, like frankly, VxRail at the bottom of that as they've said earlier. So for customers are looking to get, you know, item managing infrastructure altogether, which we, you know, we're seeing more and more now, we recently announced the APEX Cloud Services With VMware Cloud you know, which is again, a joint solution that'll be available soon. And it's one that is managed by Dell, but, you know, it gives customers that simplicity and scale of the public cloud, but certainly that control and security and performance, if you will, that they prefer to have in the private club. >> Yeah, and I think because, you know, the APEX Cloud Service is designed with the VMware Cloud, you have a capability that drives consistency and portability of workloads for customers. So they don't have to re-skill and retrain to be able to manage the environment. They also are not locked in to any particular solution. They have this ability to move workloads depending on what their needs are; economically, performance, you know, logistics requirements, and they can react accordingly as they digitize their business going forward. >> It's interesting, you guys are talking about this demand in a way, addressing this demand for as a service, which is, you know, it can be one cloud or multiple clouds, but it's really more of an abstraction layer of what you deploy to essentially create that connective tissue between what's existing, what's new and how to make it all work together to again, satisfy the developer 'cause the new apps are coming, right? They want more data is coming into them. So this has been, is this the as a service focus, is that what's happening? >> Yes, absolutely, yeah. The, as a service focus is, you know, at the end of the day is how are we going to really simplify this. We've been on this journey now for at least a year and much more to go. And VMware has been a key partner here, you know, on that journey. So a number of cloud services. We've had APEX Hybrid Cloud, APEX Private Cloud, you know, out there for some time. In fact, that's where we're getting a lot of the traction right now, and this new offering that's going to come out soon that we just mentioned with VMware cloud is just going to build on that. >> And VMware is a super cloud, isn't it Dave? Because you guys would be considered by our new definition of Supercloud because you can sit on Amazon. You also have other clouds too, so your customers can operate on any cloud. >> Our view is that, you know, from a multi-cloud future for customers to be able to be on-premises with a, you know, APEX service, to be able to be operating in a Colo, to be able to operate in one of many different hyperscalers, you know, providing that consistency and flexibility is going to be key. And I think also you mentioned Tansu earlier, John. You know, being able to have the customer have choice around whether they're operating with VMs and containers is really key as well. So, you know, what Dell has done with APEX is they set up again, another platform that we can just provide our SASE offerings to very simply and easily and deliver that value to customers in a consistent fashion going forward here. >> You know, I just love the term Supercloud. Actually, I called it subclass, but Dave Vellante called them Superclouds. But the idea is that you can have all the super power in the cloud capabilities, but it's also distributed clouds, right? Where you have Edge, you've got the Core and the notion of a cloud isn't like one place in which there's distributed computing. This is what the world now realizes. Again, we've talked about in theCUBE many times. So let's discuss this whole Core to Edge dynamic because if everything's cloudified, if you will, or cloud operations, you've got devs and ops kind of working together with security, all that good stuff. Now you have almost a seamless environment where code can run anywhere, data should traverse anywhere, but the idea of an Edge changes dramatically and certainly with 5G. So can you guys tie that Edge computing story together how Dell and VMware are addressing this massive growth at the Edge? >> Yeah, I would say, you know, first and foremost, we are seeing a major shift. As you mentioned today, the data being generated at the Edge it's, I think Michael Dell has actually gone on record talking about the next frontier, right? So it's especially happening because we're seeing all these smart monitoring capabilities, IOT, right? At almost any end point now from retail, traffic lights, manufacturing floors, you name it. I think anywhere where data is being acted upon to generate critical insights, right? That's considered an Edge now and we're expecting to see, as ITC has already gone out there on record as saying 50% of the new infrastructure out there will be deployed at the Edge in the next couple of years, so. And it's a different world, right? I mean, I think in terms of what's needed and what the challenges are, there's certainly a lack of specialized technical resources, typically at the Edge, there's typically a scaling issue. How do you manage all those distributed endpoints and do so successfully? And how do you ensure you lay any concerns around security as well? So, you know, once again, we've had a very collaborative approach when it comes to working on challenges like Edge, and, you know, we, again, common theme here, but the VxRail, which is a leading, you know, joint ACI off in the market is the foundation of many of our Edge offerings out there in the market today. The new satellite nodes that we just announced just a few months ago, extends VxRail's, you know, value proposition to the Edge, using a single node deployment. And it's really perfect for customers that don't have that local technical resource expertise or specialized resources. And it still has cyber resilience built right in. >> And John, just to follow up on that real quick, before Dave chimes in. On the Edge, compute has been a huge issue. And I've talked with you guys about this too. You guys have the compute, you have the integrated systems now, any update there on what VxRail is doing different or other Edge power (John laughs) PowerEdge sounds familiar? We need some more power at the Edge. So what's new there? >> Well, you know, first of all, we had new PowerEdge platforms of course, come out in this past year, and, you know, there's, we're building on that. I mean, the latest VxRail is of course, leveraged that power of PowerEdge. Yeah, lots of a good naming arrogance, right? PowerEdge. >> John: I love that. And, but, you know, it's, you know, it's at the heart of much of what we're doing. We're taking a lot of our capabilities that have been IP, like streaming data platform, which enables streaming, video and real-time analytics and running that on a VxRail or PowerEdge platform. You know, we're doing the same thing, you know, with, in the manufacturing side. We're working with partners that have IOT Edge platforms, you know, and running those on VxRail and PowerEdge. So we are taking very much the idea here that, yes, you're right with our rich resources of infrastructure, both with PowerEdge and VxRail, you know, building on that. But working with partners like VMware and others to collapse an integrated solution for the Edge. And so we're seeing really good uptake so far. >> Dave, what's your take on the Dell Edge with VMware, because automation is big theme, not moving data across an internet that's obviously huge. And you got to have that operational stability there. >> Absolutely, and, you know, to your point, being able to do the processing at the Edge and move results around versus moving massive amounts of data around is really key to the future going forward. And, you know, we've taken an approach with Dell where we're working with customers, we're having detailed conversations, really using a "Tiger Team Approach" around the use cases; manufacturing and retail being two of the real key focuses, healthcare another one where we're understanding customer requirements, it's both today and where they want to go. And, you know, so it's about distributed computing, certainly at the Edge. Dell is coming out with some great new platforms that we're integrating our software with. At the same time, we have technology in STWIN and SASE that become part of that solution as well, with VeloCloud. And we're developing a global network of points of presence that really will help support distributed application environments and Edge-native Application environments working with Dell going forward. >> That's great stuff. The next ending question is what's next. I want to just tee that up by bringing up what you kind of made me think of there, Dave, and this is key supply chain on both hardware and software talking about security. So when you say those things you're talking about in terms of functionality, the question is security, right? Both hardware and software supply chain with open source, with automation. I mean, this is a big discussion. What do you guys react to that about what's next.. >> Yeah, I can tell you from a central engineering perspective, you know, we're looking at security compliance and privacy every day, we're working closely with Dell. In fact, we're in the middle of meetings today in this area. And, you know, I look at a few key areas of investment that we're making collectively together. One is in the area of end to end encryption of data. For virtualized environments or containerized environments, being able to have end-to-end encryption and manage a very efficient way, the keys and maintain the data compression and deduplication capabilities for customers, you know, efficiency and cost purposes while being very secure. The second area we're working closely on is in Zero Trust. You know, being able to develop Zero Trust infrastructure across Edge, to Core, to Colo, to Cloud and making sure that, you know, we have reference designs available to customers with procedures, policies, best practices, to be able to drive Zero Trust environments. >> John what you're (indistinct) is huge and you guys have, literally could be the keys to the kingdom pun intended. You guys are doing a lot of great security at the Edge too, whether the traffic stays with the Edge or goes across the network. >> That's all right, I'm as curious, like you said, it's been a joint focus and initiative across much of our portfolio for quite a while now. And I think, you know, you asked what's next and I think, you know, sky's the limit right now. I mean, we've got the shared vision, right? I think at the end of the day, you know, we've shared a number of joint initiatives that are ongoing right now with Project Monterrey. Obviously our integration with Tansu and a number of solutions we have there, work around APEX, et cetera. I think we have complimentary capabilities. You mentioned, you know, areas like supply chain, areas like security, you know, and I think these are all things that we both do well together. And the thing I will say that I think is probably the most key to us sustaining this great execution together is our collaborative cultures. I think, you know, there's something to be said for what we built, you know, all these last several years, you know, around these collaborative cultures, working together on joint roadmaps and focusing on really end of the day solving our customer's biggest challenges, whatever those may be, you know? And so at the end of the day behind us, we have the greatest supply chains, you know, services, support, and innovation engines. But I think, you know, I think that the passion, our groups working together I think is going to be key to us going forward. >> Well, great stuff moving forward together with Dell Technologies and VMware. David, thanks for coming on. John, great to see you. Thanks for sharing insight. Great CUBE conversation talking encryption, we've spoken about Edge and supply chain as well. Great stuff, great conversation. Thanks for coming on. >> Thank you >> Thank you so much, John. >> Okay, this is theCUBE conversation. I'm John Furrier, with theCUBE. You're watching CUBE coverage. Thank you so much for watching. (bright music)
SUMMARY :
of the CTO at VMware. and at the Edge. but I think in a word, you know, John, by the way that, you know, Yeah, indeed just always have that, you know, but you guys have been working on this and what you also see in core we announced, you know, and really for plug and play of, you know, in the theCUBE recently is that, you know, looking to get, you know, Yeah, and I think because, you know, of what you deploy to essentially create you know, at the end of the day Because you guys would be considered with a, you know, APEX service, But the idea is that you you know, joint ACI off in the market you guys about this too. Well, you know, first of all, And, but, you know, it's, you know, And you got to have that And, you know, so it's what you kind of made and making sure that, you know, is huge and you guys have, And I think, you know, John, great to see you. Thank you so much for watching.
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Jon Bakke, MariaDB Corporation | AWS re:Invent 2021
(gentle music) >> Welcome back to theCUBE's continuous coverage of AWS re:Invent 2021. I'm your host, Lisa Martin. We are running one of the industry's most important and largest hybrid tech events of the year with AWS and its ecosystem partners. We have two live sets, two remote sites, and over a hundred guests on the program talking about the next decade in cloud innovation. I'm pleased to welcome Jon Bakke, Chief Revenue Officer from Maria DB as my next guest. Jon, welcome to the program. >> Thanks for having me, Lisa. >> Talk to me a little bit about MariaDB. What makes it unique? What differentiates it? What gaps in the market does it address? >> Yeah, so we have a lot of passion here at MariaDB because we are, at the end of the day, we're the backbone of services used by people everyday, all over the world. In fact, you might not realize that, but you've probably hit a MariaDB database in the past 60 minutes. It's true. For example, if you're using a Samsung mobile phone, we provide data services for the Samsung cloud. In fact, we've provided services for 5G networks all over the globe. And so at the end of the day, we actually process trillions of transactions per day. And I think that's really cool. >> Awesome. Talk to me a little bit about the key problems. You mentioned Samsung. Big fan, lots of Samsung devices in the house. Talk to me about some of the key problems that MariaDB SkySQL specifically solves for customers. What are they coming to you, looking for them, looking for help for? >> Yeah, so we launched SkySQL and AWS earlier this year. It's become wildly popular. And so SkySQL overcome some of the limitations of the cloud. 1.0, 2.0 era. In fact, we went from having zero customers to a slew of customers in just a short period of time. There are a ton of pent up demand from MariaDB and distributed SQL in particular, and that's our Xpand product. And where Samsung uses Xpand is, they use it to store data for the phones, just like, you might if you're an iPhone user on the iCloud, they have the Samsung cloud. So what we do is we provide expanding database services for them, for a large user base across the globe. And they do that because they just can't get the scale out of some of the community databases that are offered by the major CSPs. >> And obviously that scale is critical. We've seen so much change in the last year and a half, two years with growth, with acceleration to cloud acceleration of digital. Talk to me about what you seen as the CRO of the company from a customer lens perspective. How has the last 20 months really affected acceleration, adoption, of Maria's technologies? >> Yeah, so, I'm a geek at heart. I grew up in the database business. In fact, I've been in the database business for 30 years and during the last 20 months during the pandemic, and even before that, companies like MariaDB strive to create a beautiful database and what it really is a beautiful database. It's a database that is flushed with features that make applications work. Lightweight, portable, and fast for the cloud, but still reliable and familiar so that application developers can use it for multiple workloads. So when it comes to the database industry, we're still going after those characteristics and we provide world-class support. My team just rocks it for our customers. And it's really important to them to get that. And at the end of the day, our costs while at the end of the day, we're the least expensive. So it really is a beautiful database and we're very proud of it. >> Beautiful database that's the least expensive. That sounds like music to probably a lot of companies ears. Talk to me about where it went. Obviously AWS, you mentioned SkySQL was launched earlier this year on AWS? >> That's correct. Yep. >> Talk to me a little bit more about the capabilities there, the partnership that Maria and AWS have, what you bring to your customers. >> Yeah, so we have a great partnership with AWS. They provide a tremendous levels of support to help startups like MariaDB get going satisfactory and everything about their go-to market strategy to make enabled partners like us. But we have a customer that is, well, they're a major trading application on the internet and they were an AWS customer, right? So they were an existing AWS customer, but they were struggling with some of the community databases in AWS to find that scale and that elasticity that they were looking for on their platform. So enter MariaDB Xpand, where we can scale a relational database out far and wide to make it possible for a customer like that. Who's really pushing the limits of what a database needs to do to remain an AWS customer. So in this particular case, we worked with AWS to land them on SkySQL and use Xpand, a distributed database technology. So we went together and that's a really great story for everybody. >> Talk to me about some of the technical requirements, as we've seen so much change in the last 20 months, as I said, but so much growth and scale and needs are changing so dynamically. What are some of the key technical requirements of the database to keep up with that? And how does MariaDB exhibit those? >> Yeah, that's a great question. So in distributed SQL, in particular, which I see as sort of the next wave of database, particularly in the cloud, right? The database needs to leverage familiar application paradigms like relational and document databases do and connection protocols so that existing applications connect to those. But at the end, they have to be highly scalable for the cloud by design and highly available in the cloud by design. Xpand just screams. It's really fast. It's really reliable. And transactional integrity is inherent to the architecture. So our customers love it. And so really, what's not to love about a database that does all of those things? >> What's not to love about a beautiful database? That speed. I mean, the speed is critical. I think one of the many things that we've learned in the last interesting couple of years of our lives is that real time is no longer a nice to have, right? Nobody wants a less data, slower. That ability to deliver real-time data, real-time analytics is critical for businesses in any company as we're seeing. And you're probably seeing this as a CRO, every company becoming a software company, or leaning to. >> Absolutely, yeah. Some of our biggest customers are major SAS providers. So if you work for a business that is using ServiceNow, one of the largest SAS companies in the world, you're using MariaDB every day, billions and billions of transactions by service, now on an hourly basis and it's all in the cloud. So when we look at how we've evolved to this point, we're offering services to companies big and small, we're being tested by companies like ServiceNow and their infrastructure on a regular basis. >> What are some of the trends that you're seeing as we... And 22 months or so in this pandemic, what are some of the market trends that you're seeing from a scalability perspective? And what is it that a distributed SQL database can deliver to help customers meet those trends? >> Well, certainly, I think when you look at what is a good database for the cloud in the future, it really does need to have the features that make applications work. So you had mentioned analytical databases and transactional databases. One thing that is inherent to our strategy, is the ability to use hybrid approach to transactional and analytical because a lot of applications are both at the end of the day. And why use two different databases in order to get there? Right? Our database is lightweight and fast. It's portable. It's reliable and familiar to the customer and versatile in the workload. So those are the things that are trending at the conclusion of sort of this year going into next year, as we roll out more technology in subsequent versions, we'll just enhance those capabilities, make it possible for even more and more workloads to find their way into SkySQL. >> And talk about the adoption of cloud, the acceleration. We've been talking about that a lot in the last year and a half about the acceleration of digital transformation, the acceleration to cloud. It was so critical for so many businesses, especially if you think of the SAS adoption, the collaboration tools, but what are some of the things that you're seeing? How are you helping customers on that migration journey? >> Yeah. So migration is a key element there. there are customers leading older proprietary database technology. There are customers trying to enhance their cloud experience and go from the early cloud databases up to more modern architectures. And so migration is a constant activity that we work with our customers on. And so over the years, just as a matter of course, we've become better and better at getting database workloads from proprietary, older databases, even other open source databases onto MariaDB, so that we can consume those workloads and get those in the cloud and make them work for customers better than they ever have before. >> And I'm curious as the Chief Revenue Officer, how your customer conversations have evolved in the last year or so, where is cloud database security? Where are those things with respect to the level of conversations that you're having with customers? And is that conversation going up the stack? >> Yeah, so the security has always been a key cornerstone of the database industry, really, when you think about it, database is information assurance and confidentiality is a key tenant to information security and information assurance in general. So it's always an ever present in the discussion. MariaDB is enhancing its list of compliance that we've gone through, like SOC 2, we're on the precipice of that. We've got ISO certifications and we have US Department of Defense install guys that are secure for a MariaDB. All sorts of activity around that, to make it possible for customers to standardize on MariaDB. We have customers that have taken out every ounce of their legacy, relational database, the older incumbents, and replace that with lighter weight MariaDB, because we have the security qualifications, but we also meet their functional needs and their information assurance needs. And so that's whats made us really successful. >> In addition to compliance, you talked about this database being beautiful. You described what you meant by that, but also you said least expensive. So I'm wondering from a business outcome perspective, are customers all across the board, reducing TCO, leveraging MariaDB? >> Absolutely. And in cases where we displace a proprietary database, the TCO can reduce by as much as 90%. And so it's very attractive to customers that are looking for the next wave. Not only do we take them to a lower cost, but we bring them to a more modern multi-cloud architecture. So AWS is our primary focus for certain in this conversation but also just generally because there's such a huge install base. But they do like the option of being able to say, "Hey, I can use this database on any cloud. It works everywhere. And the vendor that makes it is supporting it in all environments." So for us, that's a huge strong point in terms of what makes our business run. >> And we're seeing so much, we're talking so much about Hybrid, Hybrid IT, Hybrid Cloud, Hybrid work from anywhere environments. So I imagine MariaDB runs on, obviously AWS, but Azure, Google cloud platform, so that customers that are in that multi-cloud world and those that will be can take advantage of the services. >> That's correct. So Azure is in our near term pipeline or roadmap for the cloud, but we're already present in GCP and we're available in other clouds as well. >> Excellent. So talk to me a little bit about what customers can do. Can they test out MariaDB? Can they test out SkySQL, Xpand? If so, where do they go? How do they get their hands on it? >> Right, so existing AWS customers, they can get to SkySQL on the AWS marketplace, right? It's incredibly easy. AWS customers go to the marketplace. They can find us by doing a search. But not to be outdone, there are customers that aren't on AWS and they can come to MariaDB.com. You can start SkySQL there and select AWS as the deployment cloud and try it for free. It's super cool. It's really easy. >> I'm just curious. What's the typical deployment time from the free trial POC to deployment? What do you normally see from a time distinct band perspective? >> Oh yeah, customers are up and running with a live database in just a few minutes. >> Minutes? >> Yep. >> Minutes up to 90% TCO. Big business outcomes there that affect every business in every industry. John, we appreciate you coming on, talking to us about MariaDB, the solutions that you offer, and how you're partnering with AWS and where folks can go to get started. >> Thank you. >> He's Jon Bakke. I'm Lisa Martin. You're watching theCUBE's continuous coverage of AWS re:Invent 2021. Stick around, more coverage coming up next. (peaceful music)
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events of the year with AWS What gaps in the market does it address? And so at the end of the day, devices in the house. that are offered by the major CSPs. in the last year and a half, and fast for the cloud, that's the least expensive. That's correct. about the capabilities there, application on the internet of the database to keep up with that? in the cloud by design. in the last interesting and it's all in the cloud. What are some of the trends is the ability to use hybrid the acceleration to cloud. and go from the early cloud databases a key cornerstone of the the board, reducing TCO, that are looking for the next wave. take advantage of the services. or roadmap for the cloud, to me a little bit about and select AWS as the deployment from the free trial POC to deployment? and running with a live the solutions that you offer, of AWS re:Invent 2021.
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Jon Siegal, Dell Technologies | CUBE Conversation 2021
(bright upbeat music) >> Welcome to theCUBE, our coverage of Dell Technologies World, the Digital Experience continues. I have a long-time guest coming back, joining me in the next segment here. Jon Siegal is back, the Vice President of Product Marketing at Dell Technologies. Jon, it's good to see you, welcome back to the program. >> Thanks Lisa, always great to be on. >> We last spoke about six months ago and here we are still at home. >> I know. >> But there has been no slowdown whatsoever in the last year. We were talking to you a lot about Edge last time but we're going to talk about PowerStore today. It's just coming up on its one year anniversary. You launched it right when the pandemic happened. >> That's right. >> Talk to me about what's happened in the last year with respect to PowerStore. Adoption, momentum, what's going on? >> Yeah, great, listen, what a year it's been, right? But certainly for PowerStore especially, I mean, customers and partners around the world have really embraced PowerStore, specifically really it's modern architecture. What many people may not know is this is actually the fastest ramping new architecture we've had in all of Dell's history, which is quite a history of course. And we saw 4 X quarter over quarter growth in the most recent quarter. And you know, in terms of shipments, we've shipped well over 400 petabytes of PowerStore, you know, so special thanks to lots of our customers around the world and industries like education, gaming, transportation, retail. More than 60 countries, I think 62 countries now. They include customers like Columbia Southern University, Habib Bank, Real Page, the University of Pisa and Ultra Leap, just to name a few. And to give you a sense of how truly game changing it's been in the market is that approximately 20% of the customers with PowerStore are new to Dell, new to Dell Technologies. And we've tripled the number of wins against some of our key competitors in just the last quarter as well. So look, it's been quite a year, like you said and we're not stopping there. >> Yeah, you must have to wear a neck brace from that whiplash of moving so quickly. (both laughing) But that's actually a good problem to have. >> It is. >> And curious about, is it 20% of the PowerStore customers are net new to Dell? >> Yeah. >> Interesting that you've captured that much in a very turbulent year. Any industries in particular that you see as really being transformed by the technology? >> Yeah, it's a great question. I think just like we're bringing a disruptive technology to market, there's a lot of industries out there that are disrupting themselves as well, right, and how they transform, particularly with, you know, in this new era during the pandemic. I think, I can give you a great example. One of the new capabilities of PowerStore is AppsON just for those that aren't familiar. AppsON is the ability for PowerStore to run apps directly on the appliance, good name, right? And it's thanks to a built-in VMware ESXi hypervisor. And where we've seen really good traction with AppsON, is in storage intensive applications at the edge. And that brings me to my example. And this one's in retail. And you know, of course just like every industry I think it's been up-ended in the past year. There's a large supermarket chain in northern China that is new to Dell. During the pandemic they needed to fast-track the development of a smart autonomous retail system in all their stores, so that their customers could make their purchases via smartphone app. And again, just limiting the essentially the person to person interaction during the pandemic and this required a significant increase in transaction processing to get to the store locations that they didn't have equipment for before, as well as support for big data analytics applications to understand the customer behavior that's going on in real-time. So the net result is they chose PowerStore. They were new to Dell and they deployed it in their stores and delivered a seamless shopping experience via smartphone apps. The whole shopping experience was completely revolutionized. And I think this is really a great example of again, how the innovations that are in PowerStore are enabling our customers to really rethink how they're transacting business. >> Well, enabling the supermarkets to be the edge but also in China where everything started, so much, the market dynamics are still going on, but how quickly were they able to get PowerStore up and running and facilitate that seamless smartphone shopping experience? >> It was only weeks, only weeks, weeks from beginning to getting them up to speed. I mean, we've had great coverage, great support. And again, they embraced, I mean, they happened to leverage the AppsON capabilities, so they were able to run some of their applications directly on the appliance and they were able to get that up and running very quickly. And they were already a VMware customer as well. So they were already familiar with some of the tools and the integration of the VMware. And again, that's also been a sweetspot for this particular offer. >> Okay, got it. So a lot in it's first year. You said 4 X growth, over 60 countries, 400 petabytes plus shipped, a lot of new net new customers. What is new? What are you announcing that's new and that's going to take that up even a higher level? >> That's right. We're always going to up the ante, right? We're always going to, we can't rest on our laurels for too long. Look, we're very excited to share what's new for PowerStore. And that is one of the reasons we're here of course. I can break it down into two key highlights. First is a major software update that brings more enterprise innovation, more speed, more automation in particular to both new and existing customers. And we're also excited to announce a new lower cost entry model for the PowerStore family called the PowerStore 500. And this offers an incredible amount of enterprise class storage capabilities, much of which I have talked about and will talk more about today, for the price. And the price itself is what's going to surprise some folks. It starts as low as 28,000 US street price which is pretty significant, you know, in terms of a game changer, we think, in this industry. >> So let's talk about the software update first. You've got PowerStore 2.0, happy birthday to your customers who are going to take advantage of this. >> That's right. >> Kind of talk me through what some of the technological advancements are that your customers are going to be able to leverage? >> That's a great point. Yeah, so from a software perspective I like how you said that, happy birthday, yeah so all of our, just to be clear from a software update perspective, all of our existing customers are going to get this as a simple free non-disruptive update. And this is a commitment we've had to our customers for some time. And really it's the mantra if you will, of PowerStore, which is all about ensuring that our customers can encounter our very flexible platform that will keep giving them the latest and greatest. So really a couple of things I want to highlight from PowerStore that are brand new. One is we're giving a speed boost to the entire PowerStore lineup. Customers now, existing customers, you get up to 25% faster, mixed workload performance which is incredible, right off the bat. Secondly, we're enabling our customers to take full advantage of NVME now across the data center with the option of running NVME over fiber channel. And this again requires just a simple software update and no additional hardware if they already have 32 gig capable switches and HBAs on-prem. We've also made our unique AppsON feature, which I just talked about in the China example, we've made that more powerful and with scale out. This means more aggregate power, more aggregate capacity and it makes it even more ideal now for storage intensive apps to run at the edge with PowerStore. Another capability that's been very popular with our customers is our data reduction specifically our intelligent Dido which is always on and automated. And now what it does is it enables customers to boost performance while still guaranteeing the four to one data reduction that we have, at the same time. So just to give a quick example, when the system is under extreme IO, duress if you will, it automatically prioritize that IO versus the DDUP itself and provides a 20% turbo boost if you will, of performance boost for the applications running. All this is done automatically, zero management effort, zero impact to the data reduction guarantee of four to one that we already have in place. And then the last highlight I'd like to bring up is, last but not least, is one we're really proud of is the ability for our customers to now take more cost advantage, if you will, cost effective advantage of SCM or storage class memory. PowerStore now differentiates between SCM drives and NVME drives within the same chassis. So they can use SCM as a high-performance layer, if you will with as few as one drive, right? So they don't have to populate the whole chassis, they can use just one SCM drive for cost-effectiveness, for embedded data access. And this actually helps reduce the workload latency by up to 15%. So, another great example on top of NVME that I already mentioned, of how PowerStore is leading the practical adoption of next generation technologies. >> Are you seeing with the lower cost PowerStore 500, is that an opportunity for Dell to expand into the midsize market and an opportunity for those smaller customers to be able to take advantage of this technology? >> Absolutely, yeah. So the PowerStore finder, which we're really excited about introducing does exactly what you just said, Lisa. It is going to allow us to bring PowerStore and the experience of PowerStore to a broad range of businesses, a much broader range of edge use cases as well. And we're really excited about that. It's an incredible amount of enterprise storage class performance, as I mentioned, and functionality for the price that is again, 28,000 starting. And this includes all of the enterprise software capabilities I've been talking about. The ability to cluster, four to one data reduction guarantee, anytime upgrades. And to put this in context, a single 2U appliance, the PowerStore 500 supports up to 2.4 million SQL transactions per minute. I mean, this thing packs a punch, like no other, right? And it's a great fit for stand-alone or edge deployments in virtually every industry, we've mentioned retail already also healthcare, manufacturing, education and more. It's an offering that's really ideal for any solution that requires an optimization of price/performance, small footprint and effortless automation. And I can tell you, it's not just customers that are excited about this, as you can imagine our channel partners, they can't wait to get their hands on this either. >> Was just going to ask you about the channel. >> It is going to help them reach new sets of customers that they never had before. You mentioned midsize, but also in addition to that, it's just going to open it up to all new sets of use cases as well. So I'm really excited to see the creativity from our channel partners and customers and how they adopt and use the PowerStore 500 going forward. >> Tell me about some of those new use cases that it's going to open up. We've seen so many new things in the last year and such acceleration. What are some of the new use cases that this is going to help unlock value for? >> Yeah, again, I think it's going to come down a lot to the edge in particular, as well as mid-size, it can run, again, this can run storage, intensive applications. So it's really about coming down to a price point that I think the biggest example will be mid-sized businesses that now, it's now affordable to. That they weren't able to get this enterprise class capabilities in the past more than anything else. Cause it's all the same capabilities that I've mentioned but it allows them to run all types of things. It could be, they could run, new next-generation intensive data, intensive databases. They can run VDI, they can run SQL, it does, essentially more than anything else makes existing use cases more accessible to mid-sized businesses. >> Got it, okay. So, so much momentum going on in the first year. A lot of that you're souping it up with this your new software, we talked about the new mid-size enterprise version PowerStore 500. What else can we expect from PowerStore, the rest of calendar 2021? >> Yeah, I think lots of things. So first of all we're so pleased at the amount of commitment to innovation that we've had over the past year. We're going to continue to work very closely with VMware to drive more and more innovation and enhancements with capabilities like AppsON that I talked about, and VM-ware or (indistinct) which is a key enabler for that. We're also committed to continuing to lead the industry in the adoption of modern technologies. I gave some good examples today of NVME and AppsON and SCM, storage class memory, and customers can expect that continued commitment. Look, we've designed PowerStore from the ground up to be very flexible so that it can be enhanced and improved non-disruptively. And I think we did that with this release. We proved that and no one can predict the future, clearly, it's been a crazy year. And so businesses need storage that's going to be flexible with them and grow with them and evolve with them. And customers can expect that from PowerStore. And we plan on doing just that. >> So customers can, that are interested can go direct to Dell. They can also go through your huge channel, you said, in terms of those customers that are thinking about it maybe adding to the percentage of new customers. What's your advice on them in terms of next steps? >> Yeah, next steps is, you know, I got to say this, we've done, it's crazy, we've done over 20,000 demos of PowerStore in one year, no joke. And you know, it's a new world. And so the next step is to reach out to Dell. We'd love to showcase this through a demo, give them whether it's a remote experience that way or remote proof of concept but yeah, reach out to Dell, your local rep or local channel partner and we'd love to show you what's possible more than anything else and look, we're really proud of what we've accomplished here. Just as impressive as these updates, I must say, is that in many instances, the team that brought this to market, the engineering team, they did this just like we're doing today, right? Over Zoom, remotely, while balancing life and work. So I just also want to thank the team for their commitment to delivering innovation to our customers. It hasn't wavered at all and I want to thank our top notch team. >> Right, an amazing amount of work done. You've had a very busy year and glad that you're well and healthy and been as successful with PowerStore. We can't wait to see in the next year those numbers that you shared even go up even more. Jon, thank you for joining us >> Looking forward to it. and sharing what's new with PowerStore. We appreciate your time. >> Always a pleasure, Lisa. >> Likewise >> Look forward to talking to you soon. >> Yeah >> Take care. >> For Jon Siegal, I'm Lisa Martin, you're watching theCUBE's coverage of Dell Technologies World, a Digital Experience. (slow upbeat music)
SUMMARY :
Jon, it's good to see you, and here we are still at home. in the last year. Talk to me about And to give you a sense of how good problem to have. by the technology? And that brings me to my example. and the integration of the VMware. and that's going to take And that is one of the happy birthday to your customers the four to one data And to put this in context, Was just going to ask it's just going to open it up that this is going to but it allows them to on in the first year. that's going to be flexible with them can go direct to Dell. the team that brought this to and glad that you're well Looking forward to it. of Dell Technologies World,
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Jon Hrschtick, Onshape and Dayna Grayson, Construct Capital | Innovation For Good
>>from around the globe. It's the Cube presenting innovation for good, brought to you by on shape. >>Hello, everyone, and welcome to Innovation for Good Program, hosted by the Cuban. Brought to You by on Shape, which is a PTC company. My name is Dave Valentin. I'm coming to you from our studios outside of Boston. I'll be directing the conversations today. It's a very exciting, all live program. We're gonna look at how product innovation has evolved, where it's going and how engineers, entrepreneurs and educators are applying cutting edge, cutting edge product development techniques and technology to change our world. You know, the pandemic is, of course, profoundly impacted society and altered how individuals and organizations they're gonna be thinking about and approaching the coming decade. Leading technologists, engineers, product developers and educators have responded to the new challenges that we're facing from creating lifesaving products to helping students learn from home toe how to apply the latest product development techniques and solve the world's hardest problems. And in this program, you'll hear from some of the world's leading experts and practitioners on how product development and continuous innovation has evolved, how it's being applied toe positive, positively affect society and importantly where it's going in the coming decades. So let's get started with our first session fueling Tech for good. And with me is John Herstek, who is the president of the Suffers, a service division of PTC, which required on shape just over a year ago, where John was the CEO and co founder. And Dana Grayson is here. She is the co founder and general partner at Construct Capital, a new venture capital firm. Folks, welcome to the program. Thanks so much for coming on. Great >>to be here, Dave. >>All right, John. You're very welcome. Dana. Look, John, let's get into it for first. A belated congratulations on the acquisition of Von Shape. That was an awesome seven year journey for your company. Tell our audience a little bit about the story of on shape, but take us back to Day zero. Why did you and your co founders start on shape? Well, >>actually, start before on shaping the You know, David, I've been in this business for almost 40 years. The business of building software tools for product developers and I had been part of some previous products in the industry and companies that had been in their era. Big changes in this market and about, you know, a little Before founding on shape, we started to see the problems product development teams were having with the traditional tools of that era years ago, and we saw the opportunity presented by Cloud Web and Mobile Technology. And we said, Hey, we could use Cloud Web and Mobile to solve the problems of product developers make their Their business is run better. But we have to build an entirely new system, an entirely new company, to do it. And that's what on shapes about. >>Well, so notwithstanding the challenges of co vid and difficulties this year, how is the first year been as, Ah, division of PTC for you guys? How's business? Anything you can share with us? >>Yeah, our first year of PTC has been awesome. It's been, you know, when you get acquired, Dave, you never You know, you have great optimism, but you never know what life will really be like. It's sort of like getting married or something, you know, until you're really doing it, you don't know. And so I'm happy to say that one year into our acquisition, a TPI TC on shape is thriving. It's worked out better than I could have imagined a year ago. Along always, I mean sales are up. In Q four, our new sales rate grew 80% vs Excuse me, our fiscal Q four Q three. In the calendar year, it grew 80% compared to the year before. Our educational uses skyrocketing with around 400% growth, most recently year to year of students and teachers and co vid. And we've launched a major cloud platform using the core of on shape technology called Atlas. So, um, just tons of exciting things going on a TTC. >>That's awesome. But thank you for sharing some of those metrics. And of course, you're very humble individual. You know, people should know a little bit more about you mentioned, you know, we founded solid works, go founded solid, where I actually found it solid works. You had a great exit in the late nineties. But what I really appreciate is, you know, you're an entrepreneur. You've got a passion for the babies that you helped birth. You stayed with the salt systems for a number of years. The company that quiet, solid works well over a decade. And and, of course, you and I have talked about how you participated in the M I t blackjack team. You know, back in the day a Z I say you're very understated, for somebody was so accomplished. So well, >>that's kind of you. But I tend to I tend Thio always keep my eye more on what's ahead. You know what's next then? And you know, I look back Sure to enjoy it and learn from it about what I can put toe work, making new memories, making new successes. >>I love it. Okay, let's bring Dana into the conversation. Hello, Dana. And you Look, you were fairly early investor in on shape when you were with any A. And I think it was like it was a Siri's B. But it was very right close after the A raise. And and you were and still are a big believer in industrial transformation. So take us back. What did you see about on shape back then? That that excited you? >>Thanks. Thanks for that. Yeah. I was lucky to be a early investment in shape. You know, the things that actually attracted me. Don shape were largely around John and, uh, the team. They're really setting out to do something, as John says humbly, something totally new, but really building off of their background was a large part of it. Um, but, you know, I was really intrigued by the design collaboration side of the product. Um, I would say that's frankly what originally attracted me to it. What kept me in the room, you know, in terms of the industrial world was seeing just if you start with collaboration around design what that does to the overall industrial product lifecycle accelerating manufacturing just, you know, modernizing, manufacturing, just starting with design. So I'm really thankful to the on shape guys, because it was one of the first investments I've made that turned me on to the whole sector. And, wow, just such a great pleasure to work with with John and the whole team there. Now see what they're doing inside PTC, >>and you just launched construct capital this year, right in the middle of a pandemic and which is awesome. I love it. And you're focused on early stage investing. Maybe tell us a little bit about construct capital. What? Your investment thesis is and you know, one of the big waves that you're hoping to ride. >>Sure, it construct it is literally lifting out of any what I was doing there, um uh, you're on shape. I went on to invest in companies such as desktop metal and Tulip, to name a couple of them form labs, another one in and around the manufacturing space. But our thesis it construct is broader than just, you know, manufacturing and industrial. It really incorporates all of what we'd call foundational industries that have let yet to be fully tech enabled or digitized. Manufacturing is a big piece of it. Supply chain, logistics, transportation and mobility or not, or other big pieces of it. And together they really drive, you know, half of the GDP in the US and have been very under invested. And frankly, they haven't attracted really great founders like Iran in droves. And I think that's going to change. We're seeing, um, entrepreneurs coming out of the tech world or staggolee into these industries and then bringing them back into the tech world, which is which is something that needs to happen. So John and team were certainly early pioneers and I think, you know, frankly, obviously, that voting with my feet that the next set, a really strong companies are going to come out of this space over the next decade. >>I think there's a huge opportunity to digitize the sort of traditionally non digital organizations. But Dana, you focused. I think it's it's accurate to say you're focused on even Mawr early stage investing now. And I want to understand why you feel it's important to be early. I mean, it's obviously riskier and reward e er, but what do you look for in companies and and founders like John >>Mhm, Um, you know, I think they're different styles of investing all the way up to public market investing. I've always been early stage investors, so I like to work with founders and teams when they're, you know, just starting out. Um, I happened to also think that we were just really early in the whole digital transformation of this world. You know, John and team have been, you know, back from solid works, etcetera around the space for a long time. But again, the downstream impact of what they're doing really changes the whole industry and and so we're pretty early and in digitally transforming that market. Um, so that's another reason why I wanna invest early now, because I do really firmly believe that the next set of strong companies and strong returns for my own investors will be in the spaces. Um, you know, what I look for in Founders are people that really see the world in a different way. And, you know, sometimes some people think of founders or entrepreneurs is being very risk seeking. You know, if you asked John probably and another successful entrepreneurs, they would call themselves sort of risk averse, because by the time they start the company, they really have isolated all the risk out of it and think that they have given their expertise or what they're seeing their just so compelled to go change something, eh? So I look for that type of attitude experience a Z. You can also tell from John. He's fairly humble. So humility and just focus is also really important. Um, that there's a that's a lot of it. Frankly, >>excellent. Thank you. And John, you got such a rich history in the space in one of you could sort of connect the dots over time. I mean, when you look back, what were the major forces that you saw in the market in in the early days? Uh, particularly days of on shape on how is that evolved? And what are you seeing today? Well, I >>think I touched on it earlier. Actually, could I just reflect on what Dana said about risk taking for just a quick one and say, throughout my life, from blackjack to starting solid works on shape, it's about taking calculated risks. Yes, you try to eliminate the risk sa's much as you can, but I always say, I don't mind taking a risk that I'm aware of, and I've calculated through as best I can. I don't like taking risks that I don't know I'm taking. >>That's right. You like to bet on >>sure things as much sure things, or at least where you feel you. You've done the research and you see them and you know they're there and you know, you, you you keep that in mind in the room, and I think that's great. And Dana did so much for us. Dana, I want to thank you again for all that you did it every step of the way from where we started. Thio, Thio You know your journey with us ended formally but continues informally. Now back to you. Um, Dave, I think question about the opportunity and how it's shaped up. Well, I think I touched on it earlier when I said It's about helping product developers. You know, our customers of the people build the future of manufactured goods. Anything you think of that would be manufacturing factory. You know, the chair you're sitting in machine that made your coffee. You know, the computer you're using that trucks that drive by on the street, all the covert product research, the equipment being used to make vaccines. All that stuff is designed by someone, and our job is given the tools to do it better. And I could see the problems that those product developers had that we're slowing them down with using the computing systems of the time. When we built solid works, that was almost 30 years ago. People don't realize that it was in the early >>nineties, and, you know, we did the >>best we could for the early nineties, but what we did, we didn't anticipate the world of today. And so people were having problems with just installing the systems. Dave, you wouldn't believe how hard it is to install these systems. You need a spec up a special windows computer, you know, and make sure you've got all the memory and graphics you need and getting to get that set up. You need to make sure the device drivers air, right, install a big piece of software. Ah, license key. I'm not making this up. They're still around. You may not even know what those are. You know, Dennis laughing because, you know, zero cool people do things like this anymore on but only runs some windows. You want a second user to use it? They need a copy. They need a code. Are they on the same version? It's a nightmare. The teams change. You know? You just say, Well, get everyone on the software. Well, who's everyone? You know? You got a new vendor today? A new customer tomorrow, a new employee. People come on and off the team. The other problem is the data stored in files, thousands of files. This isn't like a spreadsheet or word processor where there's one file to pass around these air thousands of files to make one, even a simple product. People were tearing their hair out. John, what do we do? I've got copies everywhere. I don't know where the latest version is. We tried like, you know, locking people out so that only one person can change it at the time that works against speed. It works against innovation. We saw what was happening with Cloud Web and mobile. So what's happened in the years since is every one of the forces that product developers experience the need for speed, the need for innovation, the need to be more efficient with their people in their capital. Resource is every one of those trends have been amplified since we started on shape by a lot of forces in the world. And covert is amplified all those the need for agility and remote work cove it is amplified all that the same time, The acceptance of cloud. You know, a few years ago, people were like cloud, you know, how is that gonna work now They're saying to me, you know, increasingly, how would you ever even have done this without the cloud? How do you make solid works Work without the cloud? How would that even happen? You know, And once people understand what on shapes about >>and we're the >>Onley full SAS solution software as a service, full SAS solution in our industry. So what's happened in those years? Same problems we saw earlier, but turn up the gain, their bigger problems. And with cloud, we've seen skepticism of years ago turn into acceptance. And now even embracement in the cova driven new normal. >>Yeah. So a lot of friction in the previous environments cloud obviously a huge factor on, I guess. I guess Dana John could see it coming, you know, in the early days of solid works with Salesforce, which is kind of the first major independent SAS player. Well, I guess that was late nineties. So it was post solid works, but pre in shape and their work day was, you know, pre on shape in the mid two thousands. And and but But, you know, the bet was on the SAS model was right for Crick had and and product development, you know, which Maybe the time wasn't a no brainer. Or maybe it was I don't know, but Dana is there. Is there anything that you would invest in today that's not Cloud based? >>Um, that's a great question. I mean, I think we still see things all the time in the manufacturing world that are not cloud based. I think you know, the closer you get to the shop floor in the production environment. Um, e think John and the PTC folks would agree with this, too, but that it's, you know, there's reliability requirements. There's performance requirements. There's still this attitude of, you know, don't touch the printing press. So the cloud is still a little bit scary sometimes. And I think hybrid cloud is a real thing for those or on premise. Solutions, in some cases is still a real thing. What, what were more focused on. And, um, despite whether it's on premise or hybrid or or SAS and Cloud is a frictionless go to market model, um, in the companies we invest in so sass and cloud, or really make that easy to adopt for new users, you know, you sign up, start using a product, um, but whether it's hosted in the cloud, whether it's as you can still distribute buying power. And, um, I would I'm just encouraging customers in the customer world and the more industrial environment to entrust some of their lower level engineers with more budget discretionary spending so they can try more products and unlock innovation. >>Right? The unit economics are so compelling. So let's bring it, you know, toe today's you know, situation. John, you decided to exit about a year ago. You know? What did you see in PTC? Other than the obvious money? What was the strategic fit? >>Yeah, Well, David, I wanna be clear. I didn't exit anything. Really? You >>know, I love you and I don't like that term exit. I >>mean, Dana had exit is a shareholder on and so it's not It's not exit for me. It's just a step in the journey. Um, what we saw in PTC was a partner. First of all, that shared our vision from the top down at PTC. Jim Hempleman, the CEO. He had a great vision for for the impact that SAS can make based on cloud technology. And really is Dana of highlighted so much. It's not just the technology is how you go to market and the whole business being run and how you support and make the customers successful. So Jim shared a vision for the potential. And really, really, um said Hey, come join us and we can do this bigger, Better, faster. We expanded the vision really to include this Atlas platform for hosting other SAS applications. That P D. C. I mean, David Day arrived at PTC. I met the head of the academic program. He came over to me and I said, You know, and and how many people on your team? I thought he'd say 5 40 people on the PTC academic team. It was amazing to me because, you know, we were we were just near about 100 people were required are total company. We didn't even have a dedicated academic team and we had ah, lot of students signing up, you know, thousands and thousands. Well, now we have hundreds of thousands of students were approaching a million users, and that shows you the power of this team that PTC had combined with our product and technology whom you get a big success for us and for the teachers and students to the world. We're giving them great tools. So so many good things were also putting some PTC technology from other parts of PTC back into on shape. One area, a little spoiler, little sneak peek. Working on taking generative design. Dana knows all about generative design. We couldn't acquire that technology were start up, you know, just to too much to do. But PTC owns one of the best in the business. This frustrated technology we're working on putting that into on shaping our customers. Um, will be happy to see it, hopefully in the coming year sometime. >>It's great to see that two way exchange. Now, you both know very well when you start a company, of course, a very exciting time. You know, a lot of baggage, you know, our customers pulling you in a lot of different directions and asking you for specials. You have this kind of clean slate, so to speak in it. I would think in many ways, John, despite you know, your install base, you have a bit of that dynamic occurring today especially, you know, driven by the forced march to digital transformation that cove it caused. So when you sit down with the team PTC and talk strategy, you now have more global resource is you got cohorts selling opportunities. What's the conversation like in terms of where you want to take the division? >>Well, Dave, you actually you sounds like we should have you coming in and talking about strategy because you've got the strategy down. I mean, we're doing everything said global expansion were able to reach across selling. We've got some excellent PTC customers that we can reach reach now and they're finding uses for on shape. I think the plan is to, you know, just go, go, go and grow, grow, grow where we're looking for this year, priorities are expand the product. I mentioned the breath of the product with new things PTC did recently. Another technology that they acquired for on shape. We did an acquisition. It was it was small, wasn't widely announced. It, um, in an area related to interfacing with electrical cad systems. So? So we're doing We're expanding the breath of on shape. We're going Maura. Depth in the areas were already in. We have enormous opportunity. Add more features and functions that's in the product. Go to market. You mentioned it global global presence. That's something we were a little light on a year ago. Now we have a team. Dana may not even know what we have a non shape, dedicated team in Barcelona, based in Barcelona but throughout Europe were doing multiple languages. Um, the academic program just introduced a new product into that space. That's that's even fueling more success and growth there, Um, and of course, continuing to to invest in customer success. And this Atlas platform story I keep mentioning, we're going to soon have We're gonna soon have four other major PTC brands shipping products on our Atlas Saas platform. And so we're really excited about that. That's good for the other PTC products. It's also good for on shape because now there's there's. There's other interesting products that are on shape customers can use take advantage of very easily using, say, a common log in conventions about user experience there used to invest of all their SAS based, so they that makes it easier to begin with. So that's some of the exciting things going on. I think you'll see P. D. C. Um expanding our lead in saas based applications for this sector for our target sectors, not just in in cat and data management. But another area, PTC's Big and his augmented reality with of euphoria, product line leader and industrial uses of a R. That's a whole other story we should do. A whole nother show augmented reality. But these products are amazing. You can You can help factory workers people on, uh, people who are left out of the digital transformation. Sometimes we're standing from machine >>all day. >>They can't be sitting like we are doing Zoom. They could wear a R headset in our tools. Let them create great content. This is an area Dana is invested in in other companies, but what I wanted to note is the new releases of our authoring software. For this, our content getting released this month, used through the Atlas platform, the SAS components of on shape for things like revision management and collaboration on duh workflow activity. All that those are tools that we're able to share leverage. We get a lot of synergy. It's just really good. It's really fun to We'll have a good time, >>that's awesome. And then we're gonna be talking to John MacLean later about Atlas and do a little deeper dive on that. And, Dana, what is your involvement today with with on shape? But you're looking for you know, which of their customers air actually adopting, and they're gonna disrupt their industries. You get good pipeline from that. How do you collaborate today? >>That sounds like a great idea. Um, a Z John will tell you I'm constantly just ask him for advice and impressions of other entrepreneurs and picking his brain on ideas. No formal relationship clearly, but continue to count John and and John and other people in on shaping in the circle of experts that I rely on for their opinions. >>All right, so we have some questions from the crowd here. Uh, one of the questions is for the dream team. You know, John and Dana. What's your next next collective venture? I don't think we're there yet, are we? No. I >>just say, as Dana said, we love talking to her about. You know, Dana, you just returned the compliment. We would try and give you advice and the deals you're looking at, and I'm sort of casually mentoring at least one of your portfolio entrepreneurs, and that's been a lot of fun for May on hopefully a value to them. But also Dana, We uran important pipeline to us in the world of some new things that are happening that we wouldn't see if you know you've shown us some things that you've said. What do you think of this business? And for us, it's like, Wow, it's cool to see that's going on And that's what's supposed to work in an ecosystem like this. So we we deeply value the ongoing relationship. And no, we're not starting something new. I got a lot of work left to do with what I'm doing and really happy. But we can We can collaborate in this way on other ventures. >>I like this question to somebody asking with the cloud options like on shape, Wilmore students have stem opportunities s Oh, that's a great question. Are you because of sass and cloud? Are you able to reach? You know, more students? Much more cost effectively. >>Yeah, Dave, I'm so glad that that that I was asked about this because Yes, and it's extremely gratifying us. Yes, we are because of cloud, because on shape is the only full cloud full SAS system. Our industry were able to reach stem education brings able to be part of bringing step education to students who couldn't get it otherwise. And one of most gratifying gratifying things to me is the emails were getting from teachers, um, that that really, um, on the phone calls that were they really pour their heart out and say We're able to get to students in areas that have very limited compute resource is that don't have an I T staff where they don't know what computer that the students can have at home, and they probably don't even have a computer. We're talking about being able to teach them on a phone to have an android phone a low end android phone. You could do three D modeling on there with on shape. Now you can't do it any other system, but with on shape, you could do it. And so the teacher can say to the students, They have to have Internet access, and I know there's a huge community that doesn't even have Internet access, and we're not able, unfortunately to help that. But if you have Internet and you have even an android phone, we can enable the educator to teach them. And so we have case after case of saving a stem program or expanding it into the students that need it most is the ones we're helping here. So really excited about that. And we're also able to let in addition to the run on run on whatever computing devices they have, we also offer them the tools they need for remote teaching with a much richer experience. You know, could you teach solid works remotely? Well, maybe if the student ran it had a windows workstation, you know, big, big, high and workstation. Maybe it could, but it would be like the difference between collaborating with on shape and collaborate with solid works. Like the difference between a zoom video call and talking on the landline phone. You know, it's a much richer experience, and that's what you need in stem teaching. Stem is hard. So, yeah, we're super super excited about bringing stem to more students because of clouds. >>Yeah, we're talking about innovation for good, and then the discussion, John, you just had it. Really? There could be a whole another vector here. We could discuss on diversity, and I wanna end with just pointing out So, Dana, your new firm. It's a woman led firm, too. Two women leaders, you know, going forward. So that's awesome to see, so really? Yeah, thumbs up on that. Congratulations on getting that off the ground. Yeah. Thank you. Okay. So thank you guys. Really appreciate It was a great discussion. I learned a lot, and I'm sure the audience did a swell in a moment. We're gonna talk with on shape customers to see how they're applying tech for good and some of the products that they're building. So keep it right there. I'm Dave Volonte. You're watching innovation for good on the Cube, the global leader in digital tech event coverage. Stay right there. Yeah.
SUMMARY :
for good, brought to you by on shape. I'm coming to you from our studios outside of Boston. Why did you and your co founders start on shape? market and about, you know, a little Before founding on shape, It's been, you know, when you get acquired, But what I really appreciate is, you know, you're an entrepreneur. And you know, I look back Sure to enjoy And and you were and still are a big believer in industrial transformation. What kept me in the room, you know, in terms of the industrial world was seeing Your investment thesis is and you know, one of the big waves that you're hoping to ride. you know, half of the GDP in the US and have been very under invested. And I want to understand why you feel it's important to be early. so I like to work with founders and teams when they're, you know, And what are you seeing today? you try to eliminate the risk sa's much as you can, but I always say, I don't mind taking a risk You like to bet on I want to thank you again for all that you did it every step of the way from where we started. You know, a few years ago, people were like cloud, you know, in the cova driven new normal. And and but But, you know, the bet was on the SAS model was right for Crick had and I think you know, the closer you get to the shop floor in the production environment. So let's bring it, you know, toe today's you know, You know, I love you and I don't like that term exit. It's not just the technology is how you go to market and the whole business being run and how you support You know, a lot of baggage, you know, our customers pulling you in a lot of different directions you know, just go, go, go and grow, grow, grow where we're looking for this year, the SAS components of on shape for things like revision management How do you collaborate today? Um, a Z John will tell you I'm constantly one of the questions is for the dream team. the world of some new things that are happening that we wouldn't see if you know you've shown us some things that you've said. I like this question to somebody asking with the cloud options like on shape, Wilmore students have stem opportunities Well, maybe if the student ran it had a windows workstation, you know, big, Two women leaders, you know, going forward.
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Troy Massey, Iron Bow Technologies & Jon Siegal, Dell Technologies | Dell Technologies World 2020
>>From around the globe. It's the queue with digital coverage of Dell technologies, world digital experience brought to you by Dell technologies. >>Hi, welcome to the cubes coverage of Dell technologies, world 2020, the virtual experience. I am Lisa Martin and I've got a couple of guests joining me. One of them is a longtime cube alumni. John Siegel is back the VP of product marketing for Dell technologies. John, it's great to see you. >>Great to be back. Thank you. >>And also joining us is Troy Massey the director of enterprise engagements from iron bow technologies. Troy, welcome to the cube. >>Hi, thank you. Grabbed him. >>So we're going to be talking about VxRail, how it's driving the future of HCI to the edge, but first let's get choice perspective. I would like the audience to understand who iron bow technologies is and what you do. And then we'll kind of look at it as what you're doing with the extra rail, as well as your channel partner business with Dell technologies. So Troy, take it away. >>Hi. Yeah. So, uh, Iron Bow is a global company. We're a value added reseller, uh, having partnered with Dell. Um, we have people physically living from Europe all the way through in Korea, um, from kind of based the globe, uh, primarily in wherever there's DOD or federal government agencies. >>And tell me about from a channel partner perspective, what you guys are doing together. >>Yeah, so we have a lot of efforts going on channel partner together, uh, specifically, uh, Iron target is, is a huge effort to where we're doing together. Uh, it's a on prem cloud, uh, that's uh, it's basis, VxRail VMware Cloud foundation on top, uh, with Intel all throughout. So there's an Intel Xeon processors and, uh, Optane drives. Uh, so just the perfect elegant OnPrem cloud, hybrid cloud solution that Dell and Iron Bow are driving together. >>So let's talk about the edge, cause a big focus of Dell technologies world this year is about the edge. How do you see Troy iron bow extending services to the edge and what do you anticipate from your customers in terms of what their needs are as they're changing? >>Great, great question. So, um, for one, I've gotta talk a little bit about what the edge and what the edges and the edges different things to different people. So I'm going to explain a little bit of the edge and what we're seeing and, and the federal government. So I'll give you one example and that's, um, uh, you know, the air force reserves. So they have a, uh, an entire squadron that does all of the firefighting, uh, the large fires you see across California or whatever states engulfed in fires that year, um, where they take an entire squadron of airplanes out when they sort of water overall, the whole fire, uh, they don't just bring planes. They entire squatters military personnel to help communicate with the police and with the local fire and all of that takes information. So they need to bring information data with them. Is there a building over there? Do people live over there where we got to actually concentrate on site on fighting that fire priority-wise so it doesn't make a lot of sense to try to do that remotely over satellite it's large, large chunks of data that needs to be local to the customer. So, um, VxRail is, is the power beast of the HCI world VxRail at that edge provides them with the performance they need to get that job done. >>I think that's going to be a new new segment here in Silicon Valley. That thinking about all the fires we've had, and it's really VxRail at the edge, that's helping fight the fires. That's not something I knew. So thanks for sharing that. >>So there's all kinds of workings in that area, same deal. They need to know where to go rescue those people and it's all data. >>Exactly. And it's gotta be data that's that, as you said, it was not delayed sent over the wire, but obviously being able to be transmitted in real time so that actions can be taken, which is one of the things we talk about with data all the time. You have to be able to get the insight and act on it quickly. So, so John, the theme of this year's virtual Dell technologies world is the edge is a big part of the theme. So talk to us about driving the future of HCI at the edge with VxRail, how there's been a lot of growth, I think 9,600 plus customers so far. So talk to us about the future of HCI at the edge with VxRail as a driver. >>Absolutely. So first of all, I want to thank iron bow for being one of our nearly 10,000 customers for VxRail. Um, and you know, absolutely. So, you know, overall the edge is going to be a major theme for Dell tech world this week. Uh, and specifically for VxRail. Um, we of course continue to play with VxRail, a key role in modernizing data centers, uh, as well as hybrid cloud. And this week really wanted to highlight some of the recent innovations we have around extending the simplified operations of VxRail that many like, uh, iron bow and others are experiencing today in the core, uh, are in the cloud and extending those, that automation to the edge. Um, and you heard a lot about what the edge can do in the end and the implications and the value of the edge. Um, while we have lots of customers today, um, including IMO that are using VxRail at their edge locations, uh, we have others like large retail, uh, home improvement chains, financial institutions. Um, we expect the edge to soon explode. Um, we like to think that, uh, we are at the edge of the edge opportunity, um, in >>It in fact, IDC recently stated that by 2023, over 50% of new enterprise data that is generated is going to be generated outside the core data center and outside the cloud. That's up front 10% today. So this is, this is massive, um, edge locations. Um, of course come with their own challenges, whether it's sometimes less than ideal conditions around power and cooling, or they may not have typically, um, skilled it staff at the edge, right? So they, they need, they need new special configuration. They need operational efficiencies. And I think VxRail is uniquely positioned to help address that. >>Let's kind of dig into those operational challenges because in the last seven months, so much of what we all do has become remote and a good amount of that is going to be probably permanent. Right. So when you think about the volume of remote devices that VxRail could potentially manage, John, how, how do you see VxRail being able to help in this sort of very distributed environment that might be very well much permanent? >>Yeah, I know. And like you said, it's going to just grow and grow the distributed environment and what that means for each company might be slightly different, but regardless what they do need to seamless operations across all of those different edge locations, um, and a, again, a big focus for us. So we're really doing three things to extend the, the automated operations of VxRail to the edge and doing so at scale. Uh, the first thing I want to say, talk about is that we did on avail just two VxRail platforms designed specifically for the edge, uh, the new VxRail E-Series, which is ideal for remote office locations, where space is limited. Um, the remote, uh, the VxRail D series, I think of D as in durable, uh, this is our ruggedized platform, uh, built from the ground up for harsh environments, you know, such as the DOD environments, like in the, um, in the desert. >>Um, and both of these VxRail platforms are fully automated. They automate everything from deployment to expansions to, to lifecycle management overall. Um, and now what we're doing now with extending that automation is the second thing we doing, uh, you know, to the edge from an operational perspective. And what we're doing first and foremost is we are introducing a new software as a service multi cluster management. Uh, this is part of the VxRail HCI system software that we deliver today as part of the VxRail. Uh, this not only provides a global view of the infrastructure performance, um, and capacity analysis across all the locations, but even more importantly, it actively ensures that all the clusters and the remote locate locations always stay in a continuously validated state. This means that it can automatically determine which software components need to be upgraded. Um, you know, and also automatically execute the full stack upgrades, right? >>Without any technical expertise at the site, it can be done centrally, further automating the lifecycle management process and process that we do, uh, at the core and the cloud, and now extending to the edge. So, yeah, imagine the operational efficiencies for customers with tens or hundreds or even thousands of edge sites. So this is we think truly a game changer from that perspective. And then in addition to that, we're also adding, uh, the support for BCS on VxRail. So, uh, just at VM world just a couple of weeks ago, uh, VMware announced, uh, remote edge cluster support for VCF. Uh, so those customers that run run BCF on VxRail now can get the, the, they can enjoy a consistent cloud operating model, um, you know, for those edge locations. So, you know, in summary, you're getting consistency, you're getting automation regardless of where your VxRail is located. >>And this is something that I saw in the notes. John is described as a curated experience. Can you describe what that is if I think of reference architectures and things of that, what is a curated experience and how is it different? >>Yeah, a curated experience for VxRail... really what it is it's about seamless. Uh, it it's about we, we have taken the burden if you will, of integrating infrastructure off of the customer's shoulders and onto ours, right? So what we do is we ensure VxRail is in fact, the only, um, jointly engineered HCI system in the market, that's doing the engineering with VMware, for VMware to enhance VMware environments. Uh, and so what we've done is we, uh, we have a pre-integrated, uh, full stack experience that we're providing the customer from deployment, uh, to, uh, again, to everyday operations, to making changes, et cetera. Uh, we've essentially what we've done here, um, is that we've, we've taken again, that, that burden off of customers, uh, and allowed them to spend more time innovating, uh, and less, you know, less time integrating >>That sounds good to everyone, right? Simplifying less time to troubleshoot more time to be able to be strategic and innovative, especially in such a rapidly changing world toy overview now, Oh, go ahead, John, >>To add to that, you know, we've seen a real acceleration this year to digital transformation, to your point earlier, just with remote everything. And I think a lot of the projects, and so including a shift that we've seen to consuming infrastructure overall, whether, you know, and that's, that's the, the onset of the cloud and wherever that cloud might be, right. It could be on prem, could it be on premises, could be off premises. Um, and so, you know, that focused on consuming infrastructure versus in that preference for consuming infrastructure versus building and maintaining it, that's something that we're going to continue to see accelerate over time. >>You're right. That digital transformation acceleration has been one of the biggest topics in the last seven months and looking at which businesses really are set up and have the foundation and the culture to be able to make those changes quickly, to not just survive in this environment, but win tomorrow. So talk over to you for a second, in terms of, of the edge. What are your thoughts on as a partner, with VxRail, you've got a solution built on it. What are your thoughts about what VxRail is going to be able to deliver, enable you to deliver at the edge? You know, you gave us that great example of the air force reserve, but what our iron bows thoughts there, what do you envision going forward? >>He talks about tens, hundreds, thousands of different sites that all need their data, they all need process and compute but those types of sites don't necessarily need to have and IT on staff at those sites, a great example is the army Corps of engineers. They have to have one or two people out at every dam to monitor the dam, but that mean it justifies an IT staffer out there with them. So the idea to remotely manage that VxRail, they're just industry leaders in the ability to deploy this somewhere where there's not an it person and be able to manage it, but not just manage it, predictive analysis on when they're starting to run out of storage , give alerts so that we can start the upgrade. >>John talked to us about the engagement that you're expecting your customers to have with Dell technologies during this virtual event. >>Absolutely. I think so. First of all, um, yeah, virtual is different, but there's lot of advantages to that. Um, one of them is that we can have, um, an ongoing dialogue during, uh, a number of the sessions that we have, why some of the sessions might be prerecorded. There are alive chats all the way through, including a number of breakouts on VxRail, specifically, uh, as well as the edge, as well as a number of different, um, topics that you can imagine. Um, we've also just launched a new game, a fun game, uh, from mobile called data center sin, um, where, uh, customers can have some fun, uh, learning about VxRail, uh, the experience that takes and balancing the budget and staffing and capacity, uh, to address the needs of the business. So, uh, we're always looking for fun and engaging ways to experience, experience the real life benefits of our HCI platforms, such as VxRail. And, um, so customers can, uh, check that out as well, um, by searching their app store of choice for Dell technologies, data center, sin, uh, and have at it and have some fun. But again, whether it's playing the game online through it, I've met the reality experience or it's, um, you know, connecting directly with any of our subject matter experts. Um, there's going to be a lot of opportunity, uh, to learn more about how VxRail and ACI can help our customers thrive. >>Excellent. I like that game idea. Well, Troy, John, thank you for joining me today and letting me know what you guys are doing with the VxRail what's coming with the edge and the fact that they use cases are just going to proliferate. We appreciate your time. Thank you as well for my guests. I'm Lisa Martin. You're watching the cubes coverage of Dell technologies world 2020.
SUMMARY :
It's the queue with digital coverage of Dell technologies, John, it's great to see you. Great to be back. And also joining us is Troy Massey the director of enterprise engagements from iron Hi, thank you. is and what you do. We're a value added reseller, uh, having partnered with Dell. Uh, it's a on prem cloud, uh, that's uh, to the edge and what do you anticipate from your customers in terms of what their needs are as they're changing? does all of the firefighting, uh, the large fires you see across California or I think that's going to be a new new segment here in Silicon Valley. They need to know where of HCI at the edge with VxRail, how there's been a Um, and you know, absolutely. of new enterprise data that is generated is going to be generated outside the core data center and So when you think about the volume Um, the remote, uh, the VxRail D series, I think of D as in durable, Um, you know, and also automatically execute the full they can enjoy a consistent cloud operating model, um, you know, for those edge locations. Can you describe what that is if I think of reference architectures and things of that, what is a curated experience and how is it uh, and allowed them to spend more time innovating, uh, and less, you know, less time integrating To add to that, you know, we've seen a real acceleration this year to digital transformation, to your point earlier, So talk over to you for a second, in terms of, So the idea to remotely manage that VxRail, they're just industry leaders in the ability to deploy this somewhere John talked to us about the engagement that you're expecting your customers to Um, there's going to be a lot of opportunity, uh, to learn more about how VxRail to proliferate.
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Zafar Razzacki, Accenture and Jon Allen, AWS | Accenture Executive Summit at AWS reInvent 2019
>> Announcer: Live from Las Vegas, it's theCUBE! Covering AWS Executive Summit, brought to you by Accenture. >> Welcome back, everyone, we are wrapping up two days of wall to wall coverage at the Accenture Executive Summit. You are watching theCUBE. I'm your host, Rebecca Knight, and co-hosting alongside of Donald Klein. We have two guests for this segment, we have Zafar Razzacki, he is the managing director Digital Industry X at AWS, welcome to the show. >> Thank you. >> Rebecca: And Jon Allen, global automotive professional services leader at AWS, thank you both for coming on the show! >> Thank you so much, thanks for having us. >> So, first, I'm going to start with you, Zafar, I want to hear both, what you do, what is Digital Industry X? It's so mysterious! (laughter) >> So, Industry X.0 is a fairly new practice inside of Accenture, we focus on all things smart and connected. There's a product segment that focuses on smart and connected products specifically, and then certainly we have to think about engineering, so how do you build those products and how do you automate and make the processes for developing those products smarter, and then processes and operations, how do you actually run those types of businesses? So, I'm new to the practice, I actually joined from a number of years at General Motors, where I worked on mobility and innovation there, and prior to that, spent a number of years at Google, working on innovation and new products there, so happy to be at the firm and excited to think about how we bring these types of skills to the mobility industry and change automotive. >> So, Jon, paint a picture for our viewers. The entire industry is being disrupted, we're changing the way we move around from city to city, we have Uber and Lyft, electric scooters, connected cars, just paint the picture for our viewers about the disruption taking place. >> Sure, I mean, I'll use a line from one of our CEOs in the auto industry, Mara Barra, said we'll see more disruption in the next five years than we've seen in the last twenty-five years, in the automotive industry, and it's really fascinating, seeing what's happening. I think the big disruption is that, automotive industry and automotive makers are no longer traditional metal benders. They see themselves as mobility companies. And they see that they need to integrate with this ecosystem, it's just not about driving your car to one spot to another, but it's a full customer experience, from the moment you get into your car, you get to your location, and then how do you actually get further, maybe, take a Lyft, a scooter, maybe you're not using your car, you're using Uber, so it's fascinating to see how the ecosystem is all integrated in. The auto industry also has shifted that, no longer do they think they should just do it alone. I think we're seeing a lot of partnerships, and they're bringing a lot of small businesses and they're bringing in more innovation, they realize that innovation isn't just happening within their four walls, but they're using a much larger ecosystem to really change and transform mobility across the world. >> So, maybe talk a little bit about how broad this ecosystem is, right, 'cause maybe, you know, in the old time, we had maybe sort of car manufacturers, right, and we had cities. You know, cities made the roads, car manufacturers built the vehicles, right? But now we've got a complicated ecosystem, right? We've got data companies that are playing a role in this, that are driving sort of ride hailing, et cetera, we've also got cities thinking about how they offer traffic services differently. Maybe just talk about some of the things you're seeing around the ecosystem. >> Yeah, I mean, certainly, OEMs are re-imagining their role in the ecosystem, suppliers are also thinking about how they can start to add new value and leverage the data off of their systems. We have to talk about startups in this space as well, I mean, the ecosystem with startups is just growing rapidly, we've talked about Uber and Lyft, they've been a great model for the way a startup can come in and disrupt and grow, but across all aspects, from supply chain, to retail, to in-vehicle technologies, you know, there are so many new entrants, and it's exciting. And it's leading to these types of partnerships where, traditionally, an OEM might have said, I'm going to do it all, now there's this comfort with, I'm going to partner with a startup, I might invest in them, I might put some project dollars into that relationship, and work on co-developing a solution together. >> Yeah, what's amazing, I think, is the customer has a lot more power, maybe than in the past, and so, automotive makers, this unique partnership that's happening, is they're really putting the customer in the center. Customers want a seamless experience, they want to be jumping between different apps or different capabilities, that's what's beautiful about what we're doing in AWS, is we're trying to help these OEMs take that full experience end-to-end. Think of your car as a personal assistant. Think of it as, it can help you get to your job, but it can also help with your personal life as well, and so I think it's fascinating that they're really starting to put the customer at the center to have a better customer experience, and it's no longer just horsepower, and how your car works, but it's really the connected ecosystem that extends, theoretically, beyond your car. So you can connect to your home, you can connect with the rest of your life through your vehicle these days, and I think that's the change. >> So, how will that work? Describe the connected car, what are we really talking about here? >> Wow, you want to take that one first? >> Sure, well, let's contrast it to the non-connected car. >> All right, fair enough! >> I mean, you know, literally, getting in, turning the engine on, and the car was a standalone part of your daily life. But to Jon's point, now, with it being really software-driven and having data able to flow from your vehicle to your home, and be able to automate, you know, turning on your thermostat as you're approaching the home, automatically opening the garage just based on proximity, those types of things. Being able to have the convenience of your favorite playlists and your phone book, bringing that digital life into the car, those weren't possible before the connected car and that technology architecture that we see now. But now, you know, that experience becomes much richer and much more personalized. >> Yeah, and I think, look at it latency, look at an IoT, looking at Edge, fascinating, especially with the introduction of 5G coming out, it's going to completely be a game changer for the rest of this. >> So let's build on that. So the roles of the players in the ecosystem are changing, right, so the role of the car manufacturer's changing, the role of the city is changing, the role of the startup's changing, but it seems like the kind of common theme among all of these is that they're leveraging data in different kinds of ways, I was just wondering, how does AWS help these stakeholders be able to leverage that kind of data? >> That's great. So, my role on professional services for AWS is we help our customers use the AWS services to make it real, whether it's from a proof of concepts all the way to operations. So we use our wonderful partner community like Accenture, and we come in together, and so, for example, say a customer wants to create a personal assistant through the vehicle, using Alexa, using other services, we would go in, maybe with a partner, and a lot of times we love to do it with the customer, with the auto maker, and together build. And again, it might be a concept. There is still a long lead time to create devices to be included in the vehicle, but the great thing about now, Cloud, and some other technologies, seven years was generally the design cycle for a vehicle, you can't do that anymore with new technologies. So we as AWS come in and really help, A, let's envision, let's work backwards from the customer, let's think about what we need to have, help them build, and then later on, actually implement and make it operational. >> Maybe I could just add to that real quick. One of the beauties of this partnership is that we see some of the new technologies that AWS is developing and what's in the pipeline, and our teams are actually working on building demos on top of this, so you know, one example of that is a trip planner that we actually have on display here at the show floor, where we can help a family plan a trip, what are all the things they need to take on that trip, because Alexa knows your shopping preferences, you know, we can recommend the snacks and things that you want to take, we can recommend stops along the way. In the future, when we're all driving electric vehicles, you know, how do you plan out your charging, and take the family to a restaurant while you're waiting thirty minutes for the vehicle to charge, so a lot of those things are realities that we can actually build today based on the technologies that AWS has to offer. >> What are some of the best in class auto makers in the sense of who are really at the cutting edge in terms of working with you both Accenture and AWS in terms of really thinking innovatively and creatively? >> Sure, well, I think everyone across the ecosystem is at that point in time where they recognize, it's time for that transformation to happen. So, you can pick any one of the major brands, and look at great examples of the way they're changing the experience inside of the vehicle. From the integration of different types of personalization offerings, to even, you know, some of the newer entrants, like at Tesla, that's really building vehicles from the ground up focused on software and that customer experience. So I think it's an exciting time across the industry, everyone's really making those changes and you guys are probably a seat at the table in all of those conversations. >> Yeah, I hate to point out one specific, but what I think I've seen a theme is that they recognize to draw talent, they can't do the old way of doing business, right, so they're creating these joint innovation centers with AWS, they have innovation centers kind of off campus of the main campus, they kind of have that Silicon feel, because it's a draw of talent, and they got to make it as exciting to get these new coders and developers in to want to join an automaker. They weren't really necessarily seen as that, the joint automaker, and that's completely transforming especially the rise of the digital, the CTO and the CDO, the chief digital officer, we're seeing that completely change and data science, these are themes maybe ten years ago that really weren't talked about in OEMs, and now they have a seat not only at the table, but they're at the board level. These are conversations at the board level now. >> Absolutely. >> So, one of the things we've all experienced, we all spend a lot of time sitting in traffic, right? Maybe talk a little bit about how are cities getting smarter about kind of using mobility in order to move people across cities and avoid traffic, some of the other problems we all experience. >> Well, I think there's cities as consumers of data, so cities are now having conversations with many of the automakers about leveraging vehicle data to make better decisions about the use of their roadways or how they manage traffic light phasing, so there's a lot of interesting things happening there, where manufacturers are able to share their data to cities, and you know, their city planner teams, the way they're building new roadways, are including a lot of that infrastructure now, where you see technologies like DSRC, that's able to talk to vehicles and help those traffic lights phase accordingly. I think cities are playing a really important role in making those new technologies come to bear. >> And I think it's amazing to see some of the investments in some of the smaller cities. So a few years ago, the Department of Transportation put out a challenge, a smart city challenge, and selected a city to actually be the incubator. But that created all these other cities, from Austin to Columbus to Ohio to you name it, to almost have these PMOs or these centers of excellence to create smart cities, and we talked about the ecosystem at the beginning of the conversation, and it's really enabling these cities to bring in maybe big ideas that weren't able to be brought in before. You know, the Cloud and the technologies we have are really leveling the playing field and giving access to maybe companies that didn't have that kind of compute power before, and that's what we're seeing with the smart cities initiatives, is it's not so expensive anymore, and you can bring in some really brilliant ideas of a small business that is maybe a three person shop that could actually transform. But I think we do need to fix the infrastructure, and we've talked about this as a nation for a while, and we continue to invest in our infrastructure to really enable smart cities. >> We've been talking about these smart cars and how they are going to serve as our personal assistants of the future, but what about safety, too? As an innovative USP? In the sense of, here we are using data to make these cars smarter, more connected, and also safer. >> Right, yeah, I mean I think there's a lot of debates right now on safe the autonomous vehicle and we're learning more as we go along that, I think as a couple use cases that I've seen is, you can sign up for apps to become a smarter driver, right? You see, you get your score, right, with my vehicle I get a report card every month to say how I've actually been doing, and as a parent, I can see how my kids are driving and all that, but I think at the end of the year, and it's kind of, I'll be bold here a little bit, we really don't remember the last time there was a major commercial airline crash in the United States. It makes the six o'clock news. By the time I retire, I make a bold prediction, I can be bold here, that a major car accident in the country, now I might be in a nursing home, could make the evening news. 'Cause we could get to that level of safety in the future, okay? >> Meaning, car accidents are so infrequent-- >> So rare. >> Could be so infrequent, rare, right. Now, I'm not saying it's going to happen near turn, I do have a prediction that if, what we're trying to design today, enables that for the future, I think it's pretty proud to be a part of that, right? Again, I think it's, years down the road, I might be at Shady Pines retirement community at that point, but I really, I mean, you think about how we've been able to do the aviation industry and make it safer, even with the challenges around that, I think in the future we could have that for safety in vehicles in my lifetime. >> I totally agree, and I think that's a big promise of autonomous vehicles, that's what so many people are excited about, you know, traffic accidents are one of the leading causes of death in our country, so to be able to address that through technology, I think, is an exciting promise. We see some of that even today, with all the technology that's being built into the vehicle, there are high standards for minimizing driver distraction, and just imagine that future where, you no longer have to worry about driver distraction. And now our relationship with the vehicle is one where we sit back, we live our lives, you know, there's a statistic that we estimate people will get back 4.5 years of their life that they're not spending behind the wheel locked on the road. You know, those types of things are really exciting to think about. >> Somebody out there will probably correct me on the numbers, but I think 39,000 fatality deaths in the United States was reported by Nets, I think that's the number, but I know that the number of distracted driving is going up, and that's a problem. I mean, people are using their phone, and it's not only phone, it's drinking, it's distracted driving, so anyway-- >> And distracted pedestrians, that's the thing, walking around Boston, everyone's just-- >> That's right, walking around here, you see people on their phone, absolutely. And I think that we are on a, it's amazing to see the changes that have happened around this the last couple years, and I think it's just opened new opportunities for companies that could never have really played in this space, are making a change for us. >> So one of the stories I love to hear about is how these kind of connected car and data capabilities are enabling us to use the infrastructure we've got today better. I mean, we'd all love to jump in a flying taxi and zoom over traffic, et cetera, but there's some concepts like smart carpool lanes, things like that, maybe you can talk a little bit about those and kind of how new business models are being allowed by that. >> Sure, yeah. So metering is one way, where it becomes a smart infrastructure, where you understand the traffic patterns, and it'd be HOV or you pay for it, so you can make the decision if you want to spend $30 to try to get into the city, or be stuck in traffic and take you an hour. And so it's interesting, with the smart infrastructure that's actually occurring, within cities right now that changes on how people will use metered lanes, and that's one thing we're seeing today. But there's also integrations with apps that we use every day to help us give us better insights, obviously, that we all use, to be able to have traffic, but it's the integration with that, imagine being able to have an application integrated with emergency management. So, you know, today people are hitting an app cause waves as a cop on the side of the road, well, we have customers, one customer particular, that wants to make sure that's integrated in a smart way, you know, that if a police car is on the side of the road, how is that really feeding the larger infrastructure? So, yes, there's a whole piece on metering and smart infrastructure, but I think that some of these other businesses are finding ways to integrate things like emergency management and some other pieces to really help reduce traffic flow and make it easier. >> Parking is another great example. >> Parking. >> There are a number of startups out there that have created technologies to help map open parking spaces, so how do you feed that data to the end user to help them make smarter decisions. I think there's another data point, we spend about 30% of our time in our vehicle, is spent just looking for parking. Right, so, how can we help to drive those things down, how can we help make it more efficient to find a parking spot, to even transact for that parking spot, and you might come to a situation where, again, when there's peak traffic, are we bidding for a parking spot? And will a parking spot go to the highest bidder? So these are all opportunities that technology really enables, when we connect the vehicle and are able to feed in that type of data around parking, infrastructure, roadway usage, et cetera. >> Well, Zafar and Jon, this has been a really cool conversation, you have great jobs. It's really neat, re-imagining mobility, yes. Thank you so much for coming on theCUBE. >> Thank you so much. >> Thank you for having us. >> I'm Rebecca Knight for Donald Klein, that wraps up our coverage of the Accenture Executive Summit for theCUBE, thank you so much, and we'll catch you next time.
SUMMARY :
Covering AWS Executive Summit, brought to you Zafar Razzacki, he is the managing director and excited to think about how we bring from city to city, we have Uber and Lyft, from the moment you get into your car, Maybe just talk about some of the things to in-vehicle technologies, you know, at the center to have a better customer experience, to the non-connected car. and be able to automate, you know, for the rest of this. are changing, right, so the role of the car and a lot of times we love to do it and take the family to a restaurant and look at great examples of the way they're is that they recognize to draw talent, So, one of the things we've all experienced, their data to cities, and you know, and selected a city to actually be the incubator. and how they are going to serve as of debates right now on safe the autonomous for the future, I think it's pretty proud causes of death in our country, so to be able but I know that the number of distracted driving And I think that we are on a, it's amazing So one of the stories I love to hear about and some other pieces to really help and are able to feed in that type of data a really cool conversation, you have great jobs. thank you so much, and we'll catch you next time.
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Jon Fraser, Online Business Systems | BMC Helix Immersion Days 2019
(upbeat music) >> Hi and welcome to another Cube conversation. This one from BMC Helix Immersion Days in Santa Clara Marriott in Santa Clara, California. I'm Peter Burris. Every organization that attempts significant change, and there are a lot of organizations attempting digital transformation, which is about as significant a set of change as you can make, has to worry about what platform, what foundation has to be in place to make that change easier, and that's what we're going to be talking about in this conversation. We've got John Fraser, who's the Managing Director of Service Management in Online Business Systems. John, welcome to the Cube. >> Thanks Peter. >> So, tell us a little bit about online business systems. Let's start there. >> So, online business systems is a Canadian digital transformation in cyber security consultancy. We've been around now for 33 years. We're headquartered in beautiful Winnipeg, Manitoba, but I have operations all across North America and we're about 330 people today and growing rapidly. >> Winnipeg happens to be one of my favorite cities in the world, so good for you. >> Perfect. All right. So, let's talk about, I mentioned up front this notion of a stable platform, a stable foundation. Tell us a little bit about what your understanding of, as you work with your clients, what constitutes that stable foundation for change? >> Well, one of the biggest challenges we see with companies, is they try to make change in the wrong way. Too much, too fast with no control, no governance and they just don't have the proper controls in place. One of the biggest challenges with change in an organization in digital transformation today is they don't know where they're starting from. So, one of the fundamentals is really understanding where they're beginning and what they're trying to change. It's staggering to see organizations, and I've got lots of stories to tell around companies that have gone through major program transformations to really trying to embrace digital technologies only to fail again and again and again, because they don't understand how things are connected together or where they're starting from. >> So, the foundation has to start with knowing what's in the foundation? Have I got that right? >> That's right. You can't change what you don't know. >> So, it's online business systems helps clients move through some of these digital transformations. I got to believe that the service management element is a crucial feature of any successful transformation. >> Absolutely, we begin with embracing technology to help companies understand where they're starting from. We leverage a lot of tools and techniques in terms of understanding where they're starting as an organization, the people, and then using tools like BMC's Helix discovery to understand all of the components that make up the systems within their organization that they're trying to transform and how they're all connected together. >> Now, as we go through this process, one of the things that a lot of my clients are discovering is that the cyber security challenges get that much more extreme. One of the things that's become increasingly obvious is as companies talk more about digital business, talk more about how they're transforming and generating new classes of revenue or customer experience, they become more obvious target to the bad guys. What is the relationship between digital transformation, service management, and cyber security? >> Yeah, and interesting you say that. We believe as an organization that they're intertwined. You can't do digital transformation without a strong cyber security program. You can't do either one of them without automation. The pace of change and more importantly the volume of threats and challenges facing the organizations is beyond human capability. You can't do it manual anymore. It doesn't matter how many people you throw at it, it's just impossible. So, you've got to automate, you've got to leverage technology, artificial intelligence to really face these challenges. >> So, given your standing and working on the service management side, what are some of the steps that your customers are taking to ensure that they are going to succeed with digital transformation in a way that doesn't open them up to security issues? >> So, one of the key areas is understanding, like I said before, where they're starting from. How all of the components that make up their business service fit together and then, understanding from a security aspect how to prioritize fixing those threats. One of the biggest challenges in securing your organization, today is understanding what to work on. The average large organization gets thousands and thousands of new vulnerabilities a day and the back log just becomes insurmountable. So, without being able to understand how to prioritize that work against valuable business services, they're never going to win. >> So, you mentioned something about service capabilities or service components, the historical norm for IT has been, until a few years ago, to focus on mainly the hardware or infrastructure assets as the things to be managed and that has been not working as well in a world where we're delivering digital services to customers and partners for revenue or other purposes. So, what constitutes a service capability or a service component in your mind as kind of the new notion of asset within IT? >> It's assets, anywhere. It could be the traditional hardware sitting in your server room. It could be servers and/or microservices sitting in a cloud location, it could be a software as a service component. They all make up business services together. >> Or combinations of all of them. >> It often is combinations of all of them together and that's one of the biggest challenges is understanding how they all fit together and how the information flows. So, for instance, if an organization is trying to prioritize how to secure a business service. Let's use automated tellers as an example. They may have traditional on premise servers, they may have cloud offerings and they may have third-party software as a service just protecting their servers on premise is not going to protect that business service, so you really need to understand how all of the pieces fit together. >> So, are you actually working with business leaders and IT leaders to do a better job with defining what constitutes a digital business capability and use that as an organizing principal for how they think about how all their resources come together? >> Yes, it's critical that you have business and IT working together and you have the right level of business working with IT. Without sponsorship at the executive level, digital transformation will fail. >> Even in Canada? >> Even in Canada. >> Well, this has been a great conversation. John Fraser who's a Managing Director and Service Management in Online Business Systems. Thanks very much for being on the Cube. >> Thanks Peter. >> And once again, this has been a Cube conversation from BMC Helix Immersion Days in Santa Clara Marriott and I'm Peter Burris. Thanks until next time. (upbeat music)
SUMMARY :
foundation has to be in place to make that change So, tell us a little bit about online business So, online business systems is a Canadian cities in the world, so good for you. understanding of, as you work with your clients, One of the biggest challenges with change in an You can't change what you don't know. I got to believe that the service management to help companies understand where they're is that the cyber security challenges get that We believe as an organization that they're One of the biggest challenges in securing your infrastructure assets as the things to be managed It could be the traditional hardware sitting in So, for instance, if an organization is trying to Yes, it's critical that you have business and Management in Online Business Systems. in Santa Clara Marriott and I'm Peter Burris.
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Jon Roskill, Acumatica & Melissa Di Donato, SUSE | IFS World 2019
>> Announcer: Live from Boston, Massachusetts, it's theCube. Covering IFS World Conference 2019. Brought to you by IFS. >> Welcome back to Boston everybody you're watching theCube, the leader in live tech coverage. This is day one of the IFS World Conference. I'm Dave Vallante with my co-host Paul Gillen. Melissa Di Donato is here, she's the CEO of SUSE and Jon Roskill is the CEO of Acumatica. Folks, welcome to theCube. >> Thank you so much. >> So you guys had the power panel today? Talking about digital transformation. I got a question for all of you. What's the difference between a business and a digital business? Melissa, I'll give you first crack. >> Before a regular old business and a digital business? Everyone's digital these days, aren't they? I was interviewing the, one of the leaders in Expedia and I said, "Are you a travel company "or are you a digital company? "Like where do you lead with?" And she said to me, "No no, we're a travel company "but we use digital." So it seems like the more and more we think about what the future means how we service our customers, customers being at the core everyone's a digital business. The way you service, the way you communicate the way you support. So whether you're a business or none you're always got to be a digital business. >> You better be a digital business and so-- >> I'm going to take a slightly different tact on that which is, we talk about digital and analog businesses and analog businesses are ones that are data silos they have a lot of systems, so they think they're digital but they're disconnected. And, you know, part of a transformation is connecting all the systems together and getting them to work like one. >> But I think the confict other common thread is data, right? A digital business maybe puts data at the core and that's how they get competitive advantage but, I want to ask you guys about your respective businesses. So SUSE, obviously you compete with the big whale RedHat, you know, the big news last year IBM $34 billion. How did that or will that in your view affect your business? >> It's already affecting our business. We've seen a big big uptake in interest in SUSE and what we're doing. You know, they say that a big part of the install based customers that RedHat and IBM currently have are unhappy about the decision to be acquired by IBM. Whether they're in conflict because we're a very big heavily channel business, right? So a lot of the channel partners are not quite happy about having one of their closest competitors now be, you know, part of the inner circle if you will. And other customers are just not happy. I mean, RedHat had fast innovation, fast pace and thought leadership and now all of a sudden they're going to be buried inside of a large conglomerate and they're not happy about that. So when we look at what's been happening for us particularly since March, we became an independent company now one of the world's largest independent open source company in the world. Since IBM has been taking over from RedHat. And, you know, big big uptake. Since March we became independent we've been getting a lot of questioning. "Where are we, where are we going, what are we doing?" And, " Hey, you know, I haven't heard about SUSE a while "what are you doing now?" So it's been really good news for us really, really good news. >> I mean, we're huge fans of RedHat. We do a lot of their events and-- >> Melissa: I'm a huge fan myself. >> But I tell you, I mean, we know from first hand IBM has this nasty habit of buying companies tripling the price. Now they say they're going to leave RedHat alone, we'll see. >> Yeah, like they said they'd leave Lotus alone and all the others. >> SPSS, you saw that, Ustream, you know one of our platforms. >> What's your view, how do you think it's going to go? >> I don't think it's about cloud I think it's about services and I think that's the piece that we don't really have great visibility on. Can IBM kind of jam OpenShift into its customers you know, businesses without them even really knowing it and that's the near-term cash flow play that they're trying to, you know, effect. >> Yeah, but it's not working for them, isn't though? Because when you look at the install base 90% of their business it's been Linux open source environment and OpenShift is a tag-along. I don't know if that's a real enabler for the future rather than, you know, an afterthought from the past. >> Well, for $34 billion it better be. >> I want to ask you about the cost of shifting because historically, you know if you were IBM, you were stuck with IBM forever. What is involved in customers moving from RedHat to SUSE presumably you're doing some of those migrations style. >> We are, we are doing them more and more in fact, we're even offering migration services ourself in some applications. It depends on the application layer. >> How simple is that? >> It depends on the application. So, we've got some telco companies is very very complex 24/7, you know, high pays, big fat enterprise applications around billing, for example. They're harder to move. >> A lot of custom code. >> A lot of custom code, really deep, really rich they need, you know, constant operation because it's billing, right? Big, fat transactions, those are a little bit more complex than say, the other applications are. Nonetheless, there is a migration path and in fact, we're one of the only open source companies in the world that provides support for not just SUSE, but actually for RedHat. So, if you're a RedHat, for or a well customer that want to get off an unsupported version of RedHat you can come over to SUSE. We'll not just support your RedHat system but actually come up with a migration plan to get you into a supported version of SUSE. >> If it's a package set of apps and you have to freeze the code it's actually not that bad-- >> It's not that bad, no. >> To migrate. All right, Jon I got to ask you, so help us understand Acumatica and IFS and the relationship you're like sister companies, you both the ERP providers. How do you work together or? >> Yeah, so we're both owned by a private equity firm called EQT. IFS is generally focused on $500 million and above company so more enterprise and we're focused on core mid-market. So say, $20 million to $500 million. And so very complementary in that way. IFS is largely direct selling we're a 100% through channels. IFS is stronger in Europe, we're stronger in North America and so they see these as very complementary assets and rather than to, perhaps what's going on with the IBM, RedHat discussion here. Slam these big things together and screw them up they're trying to actually keep us independent. So they put us in a holding company but we're trying to leverage much of each other's goodness as we can. >> Is there a migration path? I mean, for customers who reach the top end of your market can they smoothly get to IFS? >> Yeah, it's not going to be like a smooth you know, turn a switch and go. But it absolutely is a migration option for customers and we do have a set of customers that are outgrowing us you know, we have a number of customers now over a billion dollars running on Acumatica and you know, for a company, we've got one that we're actually talking to about this right now operating in 41 countries global, they need 24/7 support we're not the right company to be running their ERP system. >> On your panel today guys you were talking about, a lot about digital transformations kind of lessons learned. What are the big mistakes you see companies making and kind of what's your roadmap for success? >> I think doing too much too fast. Everyone talks about the digital innovation digital transformation. It's really a business transformation with digital being the underpinning the push forward that carries the business forward, right? And I think that we make too many mistakes with regards to doing too much, too fast, too soon, that's one. Doing and adopting technology for technology's sake. "Oh, it's ML, it's AI." And everyone loves these big buzz words, right? All the code words for what technology is? So they tend to bring it on but they don't really know the outcome. Really really important at SUSE were absolutely obsessed with our customers and during a digital transformation if you remain absolutely sick of anything about your customer at the core of every decision you make and everything you do. Particularly with regards to digital transformation you want to make sure that business outcome is focused on them. Having a clear roadmap with milestones along the journey is really important and ensuring it's really collaborative. We talked this morning about digital natives you know, we're all young, aren't we? Me in particular, but, you know I think the younger generation of digital natives think a little bit differently perhaps than we were originally thinking when we were their age. You know, I depend on that thinking I depend on that integration of that thought leadership infused into companies to help really reach customers in different ways. Our customers are buying differently our customers have different expectations they have different deliverables they require and they expect to be supported in different way. And those digital natives, that young talent can really aid in that delivery of good thought leadership for our businesses. >> So Jon, we're seeing IT spending at the macro slow down a little bit. You know, a lot of different factors going on it's not a disaster, it's not falling off the cliff but definitely pre-2018 levels and one of the theories is that you had this kind of spray-and-pray kind of like Melissa was say, deal was going too fast trying everything and now we're seeing more of a narrow focus on things that are going to give a return. Do you see that happening out there? >> Yeah, definitely some, I mean people are looking for returns even in what's been a really vibrant economy but, you know, I agree with Melissa's point there's a lot of ready, shoot, aim projects out there and, you know, the biggest thing I see is the ones that aren't, the fail that aren't the ones that aren't led by the leadership. They're sort of given off to some side team often the IT team and said, "Go lead digital transformation of the company." And digital transformation you know, Melissa said this morning it's business transformation. You've got to bring the business part of it to the table and you've got to think about, it's got to be led by the CEO or the entire senior leadership team has to be on board and if not, it's not going to be successful. >> So, pragmatism would say, okay, you get some quick hits get some wins and then you got kind of the, you know, Bezos, Michael Dell mindset go big or go home, so what's your philosophy? Moonshots or, you know, quick hits? >> I always think starting you know, you've got to understand your team's capabilities. So starting is something that you can get a gauge of that you know, particularly if you're new and you're walking into an organization, you know. Melissa, I don't know how long you've been in your role now? >> Melissa: 65 days. >> Right, so there you go. So it's probably a good person to ask what, you know, what you're finding out there but I think, you know, getting a gauge of what your resources are. I mean, one of the things you see around here is there are, you know, dozens of partner firms that are, or can be brought into, you know supplement the resources you have in your own team. So being thoughtful in that is part of the approach. And then having a roadmap for what you're trying to do. Like we talked this morning about a customer that Linda had been talking about. Have been working on for six or seven years, right? And you're saying, for an enterprise a very large enterprise company taking six or seven years to turn the battleship maybe isn't that long. >> Okay, so you got the sister company going on. Do you have a commercial relationship with IFS or you just here as kind of an outside speaker and a thought leader? >> I'm here as an outside speaker thought leader. There is talk that perhaps we can you know, work together in the future we're trying to work that out right now. >> I want to ask you about open source business models. We still see companies sort of struggling to come up with, not profitable but, you know, insanely profitable business models based on open source software. What do you see coming out of all this? Is there a model that you think is going to work in the long term? >> I think the future is open source for sure and this is coming from a person who spent 25 years in proprietary software having worked for the larger piece here in vendors. 100% of my life has been dedicated to proprietary software. So whilst that's true I came at SUSE and the open source environment in a very different way as a customer running my proprietary applications on open source Linux based systems. So I come with a little bit different of a, you know, of an approach I would say. The future's open source for sure the way that we collaborate, the innovation the borderless means of which we deliver you know, leadership within our business is much much different than proprietary software. You would think as well that, you know the wall that we hide behind an open source being able to access software anywhere in a community and be able to provide thought leadership masks and hides who the developers and engineers are and instead exacerbates the thought leadership that comes out of them. So it provides for a naturally inclusive and diverse environment which leads to really good business results. We all know the importance of diversity and inclusion. I think there is definitely a place for open source in the world it's a matter providing it in such a way that creates business value that does enable and foster that growth of the community because nothing is better than having two or three or four or five million developers hacking away at my software to deliver better business value to my customers. The commercial side is going to be around the support, right? The enterprise customers would want to know that when bump goes in the night I've got someone I can pay to support my systems. And that's really what SUSE is about protecting our install base. Ensuring that we get them live, all the time every day and keep them running frictionlessly across their IT department. >> Now there's another model, the so-called open core model that holds that, the future is actually proprietary on top of an open base. So are you saying that you don't think that's a good model? >> I don't know, jury's out. Next time that you come to our event which is going to be in March, in Dublin. We're doing our SUSECON conference. Leave that question for me and I'll have an answer for you. I'm pontificating. >> Well I did and-- >> It's a date. The 12th of March. >> It's certainly working for Amazon. I mean, you know, Amazon's criticized for bogarting open source but Redshift is built on open source I think Aurora is built on open source. They're obviously making a lot of money. Your open core model failed for cloud era. Hortonworks was pure, Hortonworks had a model like, you know, you guys and RedHat and that didn't work and now that was kind of profitless prosperity of Hadoop and maybe that was sort of an over head-- >> I think our model, the future's open-source no question. It's just what level of open source within the sack do we keep proprietary or not, it's the case maybe, right? Do we allow open source in the bottom or the top or do we put some proprietary components on top to preserve and protect like an umbrella the core of which is open source. I don't know, we're thinking about that right now. We're trynna think what our future looks like. What the model should look like in the future for the industry. How can we service our customers best. At the end of the day, it's satisfying customer needs and solving business problems. If that's going to be, pure open source or open source with a little bit of proprietary to service the customer best that's what we're all going to be after, aren't we? >> So, there's no question that the innovation model is open source. I mean, I don't think that's a debate, the hard part is. Okay, how do you make money? A bit of open source for you guys. I mean, are you using open source technologies presumable you are, everybody is but-- >> So we're very open API's, who joined three years ago. We joined openapi.org. And so we've been one of the the leading ERP companies in the industry on publishing open API's and then we do a lot of customization work with our community and all of that's going on in GitHub. And so it's all open source, it's all out there for people who want it. Not everybody wants to be messing around in the core of a transaction engine and that's where you get into you know, the sort of the core argument of, you know which pieces should be people modifying? Do you want people in the kernel? Maybe, maybe not. And, you know, this is not my area of expertise so I'll defer to Melissa. Having people would be able to extend things in an open source model. Having people be able to find a library of customizations and components that can extend Acumatica, that's obviously a good thing. >> I mean, I think you hit on it with developers. I mean, that to me is the key lever. I mean, if I were a VM where I'd hire you know, 1000, 2000 open source software developers and say, "Go build next-generation apps and tools "and give it away." And then I'd say, "Okay, Michael Dell make you a hardware "run better in our software." That's a business model, you can make a lot of money-- >> 100% and we're, you know, we're going to be very acquisitive right now, we're looking for our future, right? We're looking to make a mark right now and where do we go next? How can we help predict the outcome next step in the marketplace when it pertains to, you know, the core of applications and the delivery mechanism in which we want to offer. The ease of being able to get thousands of mainframe customers with complex enterprise applications. Let's say, for example to the cloud. And a part of that is going to be the developer network. I mean, that's a really really big important segment for us and we're looking at companies. Who can we acquire? What's the business outcome? And what the developer networks look like. >> So Cloud and Edge, here got to be two huge opportunities for you, right? Again, it's all about developers. I think that's the right strategy at the Edge. You see a lot of Edge activity where somebody trying to throw a box at the Edge with the top down, in a traditional IT model. It's really the devs up, where I think-- >> It is, it is the dev ups, you're exactly right. Exactly right. >> Yeah, I mean, Edge is fascinating. That's going to be amazing what happens in the next 10 years and we don't even know, but we ship a construction edition we've got a customer that we're working with that's instrumenting all of their construction machinery on something like a thousand construction sites and feeding the sensor data into a Acumatica and so it's a way to keep track of all the machines and what's going on with them. You know, obviously shipping logistics the opportunity to start putting things like, you know, RFID tags on everything an instrument to all of that, out at the Edge. And then the issue is you get this huge amount of data and how do you process that and get the intelligence out of it and make the right decisions. >> Well, how do you? When data is plentiful, insights, you know, aren't is-- >> Yeah, well I think that's where the machine learning breakthroughs are going to happen. I mean, we've built out a team in the last three years on machine learning, all the guys who've been talking about Amazon, Microsoft, Google are all putting out machine learning engines that companies can pick up and start building models around. So we're doing one's around, you know inventory, logistics, shipping. We just release one on expense reports. You know, that really is where the innovation is happening right now. >> Okay, so you're not an inventor of AI you're going to take those technologies apply 'em to your business. >> Yeah, we don't want to be the engine builder we want to be the guys that are building the models and putting the insight for the industry on top that's our job. >> All right Melissa, we'll give you the final word and IFS World 2019, I think, is this your first one? >> It's my first one, yeah-- >> We say bumper sticker say when your truck's are pulling away or-- (laughs) >> A bumper sticker would say, "When you think about the future of open source "think about SUSE." (laughing) >> Dave: I love it. >> I'd say in the event, I mean, I'm super-impressed I think it's the group that's here is great the customers are really enthused and you know, I have zero bias so I'm just giving you my perspective. >> Yeah, I mean the ecosystem is robust here, I have to say. I think they said 400 partners and I was pleasantly surprised when I was walking around last-- >> This is your second one, isn't it? >> It's theCubes second one, my first. >> Oh your first, all right, well done. And so what do you think? Coming back? >> I would love to come back. Especially overseas, I know you guys do a bunch of stuff over seas. >> There you go, he wants to travel. >> Dublin in March? >> March the 12th. >> Dublin is a good place for sure so you're doing at the big conference? >> Yep, the big conference center and it's-- >> That is a great venue. >> And not just because the green thing but it's actually because (laughs). >> No, that's a really nice venue, it's modern It's got, I think three or four floors. >> It does, yeah yeah, we're looking forward to it. >> And then evening events at the, you know, the Guinness Storehouse. >> There you go. >> Exactly right. So we'll look forward to hosting you there. >> All right, great, see you there. >> We'll come with our tough questions for you. (laughing) >> Thanks you guys, I really appreciate your time. >> Thanks very much. >> Thank you for watching but right back, right after this short break you're watching theCube from IFS World in Boston be right back. (upbeat music)
SUMMARY :
Brought to you by IFS. and Jon Roskill is the CEO of Acumatica. So you guys had the power panel today? the way you support. And, you know, part of a transformation RedHat, you know, the big news last year IBM $34 billion. now be, you know, part of the inner circle if you will. I mean, we're huge fans of RedHat. Now they say they're going to leave RedHat alone, we'll see. and all the others. SPSS, you saw that, Ustream, you know that they're trying to, you know, effect. rather than, you know, an afterthought from the past. I want to ask you about the cost of shifting It depends on the application layer. 24/7, you know, high pays, big fat they need, you know, constant operation How do you work together or? and so they see these as very complementary assets and you know, for a company, we've got one What are the big mistakes you see companies making and everything you do. is that you had this kind of spray-and-pray and, you know, the biggest thing I see So starting is something that you can get a gauge of that I mean, one of the things you see around here Okay, so you got the sister company going on. you know, work together in the future I want to ask you about open source business models. of a, you know, of an approach I would say. So are you saying that you don't think that's a good model? Next time that you come to our event The 12th of March. I mean, you know, Amazon's criticized in the future for the industry. I mean, are you using open source technologies and that's where you get into I mean, I think you hit on it with developers. 100% and we're, you know, we're going to be very acquisitive So Cloud and Edge, here got to be It is, it is the dev ups, you're exactly right. and how do you process that So we're doing one's around, you know apply 'em to your business. and putting the insight for the industry on top "When you think about the future of open source and you know, I have zero bias Yeah, I mean the ecosystem is robust here, I have to say. And so what do you think? Especially overseas, I know you guys And not just because the green thing It's got, I think three or four floors. at the, you know, the Guinness Storehouse. So we'll look forward to hosting you there. We'll come with our tough questions for you. Thank you for watching
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Jon Hirschtick, Onshape Inc. | Actifio Data Driven 2019
>> from Boston, Massachusetts. It's the queue covering active eo 2019. Data driven you by activity. >> Welcome back to Boston. Everybody watching the Cube, the leader and on the ground tech coverage money was David wanted here with my co host. A student of John for is also in the house. This is active FiOS data driven 19 conference. They're second year, John. Her stick is here is the co founder and CEO of on shape John. Thanks for coming in the Cube. Great to have you great to be here. So love the cofounder. I always ask your father. Why did you start the company? Well, we found it on shape because >> we saw an opportunity to improve how every product on Earth gets developed. Let people who develop products do it faster, B'more, innovative, and do it through a new generation software platform based in the cloud. That's our vision for on shape, That's why. Okay, >> so that's great. You start with the widened. The what is just new generation software capabilities to build the great products visualized actually create >> way took the power of cloud web and mobile and used it to re implement a lot of the classic tools for product development. Three d cad Data management Workflow Bill of Materials. He's may not mean anything to you, but they mean a lot to product developers, and we believe by by moving in the cloud by rethinking them for the cloud we can give people capabilities they've never had before. >> John, bring us in tight a little bit. So you know, I think I've heard a lot the last few years. It's like, Well, I could just do everything a simulation computer simulation. We can have all these models. They could make their three D printings changing the way I build prototypes. So what's kind of state of the state and in your fields? So >> the state of the Art R field is to model product in three dimensions in the computer before you build it for lots of reasons. For simulation for three D printing, you have to have a CAD model to do it, to see how it'll look, how parts fit together, how much it will cost. Really, every product today is built twice. First, it's built in the computer in three dimensions, is a digital model, then it's built in the real world, and what we're trying to do is make those three D modeling and data management collaboration tools to take them to a whole nother level to turbo charge it, if you will, so that teams can can work together even if they're distribute around the world. They work faster. They don't have to pay a tax to install and Karen feed for these systems. You're very complicated, a whole bunch of other benefits. So we talk about the cloud model >> you're talking about a sass model, a subscription model of different customer experience, all of the above, all of the above. Yeah, it's definitely a sass model we do on Ly SAS Way >> hosted and, uh, Amazon. Eight of us were all in with Amazon. It's a it's a subscription model, and we provide a much better, much more modern, better, more productive experience for the user CIA disrupting the traditional >> cad business. Is that Is that right? I mean more than cat cat Plus because there's no such thing as a cad company anymore. We're essentially disrupting the systems that we built because I've been in this business 30 38 years now. I've been doing this. I feel like I'm about half done. Really, really talking about >> your career. Way to start out. Well, I grew up in Chicago. I went to M I t and majored in mechanical engineering and knew howto program computers. And I go to get an internship in 1981 and they say computers, mechanical injury. You need to work on CAD. And I haven't stopped since, you know, because Because we're not done, you know, still still working here. You would >> have me, right? You can't let your weight go dynamic way before we get off on the M I t. Thing you were part of, you know, quite well known group. And Emmet tell us a little bit >> about what you're talking about. The American society of Mechanical Engineer >> has may I was actually an officer and and as any I know your great great events, but the number 21 comes to >> mind you're talking about the MIT blackjack team? Yes, I was, ah, player on the MIT blackjack team, and it's the team featured in movies, TV shows and all that. Yeah, very exciting thing to be doing while I was working at the cath lab is a grad student, you know, doing pursuing my legitimate career. There is also also, uh, playing blackjack. Okay, so you got to add some color to that. So where is the goal of the M I T. Blackjack team? What did you guys do? The goal of the M I t blackjack team was honestly, to make money using legal means of skill to Teo obtain an edge playing blackjack. And that's what we did using. Guess what? The theme of data which ties into this data driven conference and what active Eo is doing. I wish we had some of the data tools of today. I wish we had those 30 years ago. We could have We could have done even more, but it really was to win money through skill. Okay, so So you you weren't wired. Is that right? I mean, it was all sort of No, at the time, you could not use a computer in the casino. Legally, it was illegal to use a computer, so we didn't use it. We use the computer to train ourselves to analyze data. To give a systems is very common. But in the casino itself, we were just operating with good old, you know, good. This computer. Okay. And this computer would what you would you would you would count cards you would try to predict using your yeah, count cards and predict in card. Very good observation there. Card counting is really essentially prediction. In a sense, it's knowing when the remaining cards to be dealt are favorable to the player. That's the goal card counting and other systems we used. We had some proprietary systems to that were very, very not very well known. But it was all about knowing when you had an edge and when you did betting a lot of money and when you didn't betting less double doubling down on high probability situations, so on, So did that proceed Or did that catalyze like, you know, four decks, eight decks, 12 12 decks or if they were already multiple decks. So I don't think we drove them to have more decks. But we did our team. Really. Some of the systems are team Pioneer did drive some changes in the game, which are somewhat subtle. I could get into it, you know, I don't know how much time we have that they were minor changes that our team drove. The multiple decks were already are already well established. By the time my team came up, how did you guys do you know it was your record? I like to say we won millions of dollars during the time I was associated with the team and pretty pretty consistently won. We didn't win every day or every weekend, but we'd run a project for, say, six months at a time. We called it a bank kind of like a fund, if you will, into no six months periods we never lost. We always won something, sometimes quite a bit, where it was part of your data model understanding of certain casinos where there's certain casinos that were more friendly to your methodology. Yes, certain casinos have either differences in rules or, more commonly, differences in what I just call conditions like, for instance, obviously there's a lot of people betting a lot of money. It's easier to blend in, and that's a good thing for us. It could be there there. Their aggressiveness about trying to find card counters right would vary from casino to casino, those kinds of factors and occasionally minor rule variations to help us out. So you're very welcome at because he knows is that well, I once that welcome, I've actually been been Bardet many facilities tell us about that. Well, you get, you get barred, you get usually quite politely asked toe leave by some big guy, sometimes a big person, but sometimes just just honestly, people who like you will just come over and say, Hey, John, we'd rather you not play blackjack here, you know that. You know, we only played in very upstanding professional kind of facilities, but still, the message was clear. You know, you're not welcome here in Las Vegas. They're allowed to bar you from the premises with no reason given in Las Vegas. It's just the law there in Atlantic City. That was not the law. But in Vegas they could bar you and just say you're not welcome. If you come back, we'll arrest you for trespassing. Yeah, And you really think you said everything you did was legal? You know, we kind of gaming the system, I guess through, you know, displaying well probabilities and playing well. But this interesting soothe casinos. Khun, rig the system, right? They could never lose, but the >> players has ever get a bet against the House. >> How did >> you did you at all apply that experience? Your affinity to data to you know, Let's fast forward to where you are now, so I think I learned a lot of lessons playing blackjack that apply to my career and design software tools. It's solid works my old company and now death. So System, who acquired solid words and nowt on shape I learned about data and rigor, could be very powerful tools to win. I learned that even when everyone you know will tell you you can't win, you still can win. You know that a lot of people told me Black Jack would never work. A lot of people told me solid works. We never worked. A lot of people told me on shape would be impossible to build. And you know, you learn that you can win even when other people tell you, Can't you learn that in the long run is a long time? People usually think of what you know, Black Jack. You have to play thousands of hands to really see the edge come out. So I've learned that in business sometimes. You know, sometimes you'll see something happened. You just say, Just stay the course. Everything's gonna work out, right? I've seen that happen. >> Well, they say in business oftentimes, if people tell you it's impossible, you're probably looking at a >> good thing to work on. Yeah. So what's made it? What? What? What was made it ostensibly impossible. How did you overcome that challenge? You mean, >> uh, on >> shape? Come on, Shake. A lot of people thought that that using cloud based tools to build all the product development tools people need would be impossible. Our software tools in product development were modeling three D objects to the precision of the real world. You know that a laptop computer, a wristwatch, a chair, it has to be perfect. It's an incredibly hard problem. We work with large amounts of data. We work with really complex mathematics, huge computing loads, huge graphic loads, interactive response times. All these things add up to people feeling Oh, well, that would never be possible in the cloud. But we believe the opposite is true. We believe we're going to show the world. And in the future, people say, you know We don't understand how you do it without the cloud because there's so much computing require. >> Yeah, right. It seems you know where we're heavy in the cloud space. And if you were talking about this 10 years ago, I could understand some skepticism in 10 2019. All of those things that you mentioned, if I could spin it up, I could do it faster. I can get the resources I need when I needed a good economics. But that's what the clouds built for, as opposed to having to build out. You know, all of these resource is yourself. So what >> was the what was the big technical challenge? Was it was it? Was it latent? See, was it was tooling. So performance is one of the big technical challenges, As you'd imagine, You know, we deliver with on shape we deliver a full set of tools, including CAD formal release management with work flow. If that makes sense to you. Building materials, configurations, industrial grade used by professional companies, thousands of companies around the world. We do that all in a Web browser on any Mac Windows machine. Chromebook Lennox's computer iPad. I look atyou. I mean, we're using. We run on all these devices where the on ly tools in our industry that will run on all these devices and we do that kind of magic. There's nothing install. I could go and run on shape right here in your browser. You don't need a 40 pound laptop, so no, you don't need a 40 pound laptop you don't need. You don't need to install anything. It runs like the way we took our inspiration from tools like I Work Day and Sales Force and Zen Desk and Nets. Sweet. It's just we have to do three D graphics and heavy duty released management. All these complexities that they didn't necessarily have to do. The other thing that was hard was not only a technical challenge like that, but way had to rethink how workflow would happen, how the tools could be better. We didn't just take the old tools and throw him up in a cloud window, we said, How could we make a better way of doing workflow, release management and collaboration than it's ever been done before? So we had to rethink the user experience in the paradigms of the systems. Well, you know, a lot of talk about the edge and if it's relevant for your business. But there's a lot of concerns about the cloud being able to support the edge. But just listening to you, John, it's It's like, Well, everybody says it's impossible. Maybe it's not impossible, but maybe you can solve the speed of light problem. Any thoughts on that? Well, I think all cloud solutions use edge to some degree. Like if you look at any of the systems. I just mentioned sales for us workday, Google Maps. They're using these devices. I mean, it's it's important that you have a good client device. You have better experience. They don't just do everything in the cloud. They say There, there. To me, they're like a carefully orchestrated symphony that says We'll do these things in the core of the cloud, these things near the engineer, the user, and then these things will do right in the client device. So when you're moving around your Google map or when you're looking this big report and sales force you're using the client to this is what are we have some amazing people on her team, like R. We have the fellow who was CTO of Blade Logic. Robbie Ready. And he explains these concepts to make John Russo from Hey came to us from Verizon. These are people who know about big systems, and they helped me understand how we would distribute these workloads. So there's there's no such thing is something that runs completely in the cloud. It has to send something down. So, uh, talk aboutthe company where you're at, you guys have done several raises. You've got thousands of customers. You maybe want to add a couple of zeros to that over time is what's the aspirations? Yeah, correct. We have 1000. The good news is we have thousands of customer cos designing everything you could imagine. Some things never would everything from drones two. We have a company doing nuclear counter terrorism equipment. Amazing stuff. Way have people doing special purpose electric vehicles. We have toys way, have furniture, everything you'd imagined. So that's very gratifying. You us. But thousands of companies is still a small part of the world. This is a $10,000,000,000 a year market with $100,000,000,000 in market cap and literally millions of users. So we have great aspirations to grow our number of users and to grow our tool set capability. So let's talk to him for a second. So $10,000,000,000 current tam are there. Jason sees emerging with all these things, like three D printing and machine intelligence, that that actually could significantly increase the tam when you break out your binoculars or even your telescope. Yes, there are. Jason sees their increasing the tam through. Like you say, new areas drive us So So obviously someone is doing more additive manufacturing. More generative design. They're goingto have more use for tools like ours. Cos the other thing that I observed, if I can add one, it's my own observations. I think design is becoming a greater component of GDP, if you will, like if you look at how much goods in the world are driven by design value versus a decade or two or when I was a child, you know, I just see this is incredible amount, like products are distinguished by design more and more, and so I think that we'll see growth also through through the growth in design as an element of GDP on >> Jonah. I love that observation actually felt like, you know, my tradition. Engineering education. Yeah, didn't get much. A lot of design thing. It wasn't until I was in industry for years. That had a lot of exposure to that. And it's something that we've seen huge explosion last 10 years. And if you talk about automation versus people, it's like the people that designed that creativity is what's going to drive into the >> absolutely, You know, we just surveyed almost 1000 professionals product development leaders. Honestly, I think we haven't published our results yet, So you're getting it. We're about to publish it online, and we found that top of mind is designed process improvements over any particular technology. Be a machine learning, You know, the machine learning is a school for the product development. How did it manufacturers a tool to develop new products, but ultimately they have to have a great process to be competitive in today's very competitive markets. Well, you've seen the effect of the impact that Apple has had on DH sort of awakening people to know the value of grace. Desire absolutely have to go back to the Sony Walkman. You know what happened when I first saw one, right? That's very interesting design. And then, you know, Dark Ages compared to today, you know, I hate to say it. Not a shot at Sony with Sony Wass was the apple? Yeah, era. And what happened? Did they drop the ball on manufacturing? Was it cost to shoot? No. They lost the design leadership poll position. They lost that ability to create a world in pox. Now it's apple. And it's not just apple. You've got Tesla who has lit up the world with exciting design. You've got Dyson. You know, you've got a lot of companies that air saying, you know, it's all about designing those cos it's not that they're cheaper products, certainly rethinking things, pushing. Yeah, the way you feel when you use these products, the senses. So >> that's what the brand experience is becoming. All right. All right, John, thanks >> so much for coming on. The Cuban sharing your experiences with our audience. Well, thank you for having me. It's been a pleasure, really? Our pleasure. All right, Keep right. Everybody stupid demand. A volonte, John Furry. We've been back active, eo active data driven 19 from Boston. You're watching the Cube. Thanks
SUMMARY :
Data driven you by activity. Great to have you great to be here. software platform based in the cloud. to build the great products visualized actually create of the classic tools for product development. So you know, I think I've heard a lot the last few years. the state of the Art R field is to model product in three dimensions in the computer before all of the above, all of the above. It's a it's a subscription model, and we provide a much better, We're essentially disrupting the systems that we built you know, because Because we're not done, you know, still still working here. before we get off on the M I t. Thing you were part of, about what you're talking about. By the time my team came up, how did you guys do you know it was your record? you know, Let's fast forward to where you are now, so I think I learned a lot of lessons playing blackjack that How did you overcome that challenge? And in the future, people say, you know We don't understand how you do it without All of those things that you that that actually could significantly increase the tam when you break out your binoculars I love that observation actually felt like, you know, my tradition. Yeah, the way you feel when you use these products, the senses. that's what the brand experience is becoming. Well, thank you for having me.
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Suzan Pickett, U.S. Bank & Jon Siegal, Dell Technologies | Dell Technologies World 2019
>> Live from Los Vegas. It's theCUBE covering Dell Technologies World 2019. Brought to you by Dell Technologies and it's ecosystem partners. >> Welcome back to Los Vegas everybody. You're watching theCUBE, the leader in live tech coverage. This is our wall-to-wall coverage. We're wrapping up day one. I'm Dave Alonte, my cohost here at this segment is Stu Miniman. Jon Siegal is here as the vice president of product marketing, cubulum from Dehli MC. Good to see you again Jon. >> Great to be back as always guys! >> And I love that you brought a customer, Suzan Pickett is here. >> That's what I do, by the way. You realize that, that's my new thing. >> Suzan is the VP and director of Converged Infrastructure at US Bank. >> Thank you for having me. >> Welcome, one of my banks. I got a lease with US Bank. You guys are great. >> Thank you. >> Great to have you guys. >> Let's start with a customer, if that's okay? >> Absolutely. >> Tell us about your role, you got CI in your title that's interesting. >> I do. >> That's a relatively new trend, explain that. >> Yeah absolutely, so I've been at the bank a couple years now and my teams focus on Converged and Hyperconverged Infrastructure, delivering solutions and infrastructure as a service for our business. >> You guys have been working together for a while if I understand it Jon, right? Talk a little bit about what's happening here at the show maybe give us a quick overview of what's happening in CI and HCI in your world. >> Absolutely, so a lot going on as you saw today in Dell Tech cloud announcement. HCI was a key pillar there. Really VxRail, in particular, was featured as the simple and fast foundation for the Dell Tech cloud both as the on-prem manage version as well as, as you heard, the Data Center as a service. So really exciting to see how HCI continues to evolve and it's use cases around cloud and infrastructure as a service, as well as platform as a service as well. So a lot of exciting announcements there. In addition to that, just this past week, by the way, we also, since you mentioned CI, Converged Infrastructure, we just announced that we re-upped our agreement with Cisco, a new multiyear agreement extension to continue to innovate with Cisco on the VxBlock, which, as you know, was the pioneer in this, Converged Infrastructure space and with all the recent integrations we've done now with VMware, VxBlock as well as HCI, is really built to be a on-prem foundation for the cloud. >> Yeah so, this goes back to 2009, when Cisco and VMware and EMC got together and created this concept of Converged Infrastructure. There were other competitors in the market, but you guys kind of lead that trend, and so when you go back to that years ago, that's our storage and networking and compute, they were different parts of the organization. I presume you guys went through a similar journey. You had to put all that together. Herd some calves. And what did that do for your business? What was your journey like to CI? >> I think we're still on that journey, but I think it's also evolving as we go more Agile and more DevOps, more software-defined, we're seeing a lot more blending of the teams as well so we're creating a lot of virtual teams that encompass not just infrastructure but security, developers, networking as well and really being able to deliver that infrastructure's service, platform as a service, end-to-end provisioning for our business lines. >> Suzan, I love that story because I remember talking to, when this started, you talk to the storage group and they'd say, "Oh my gosh, you're going to take away my job." I'm like, "You know that security thing that they've been yelling at you to fix for a while? You talk about the new business apps that we need to do. These are the types of jobs that we want you to do." I heard you talk about Agile and DevOps and all these things. Talk a little bit about, what are the pressures you're facing from the business and the relationship between your group that help you to meet those now. >> Sure, well the first thing we did was we created an infrastructure automation services team and people looked at us like we're a little crazy to do that and we pull those highly, highly motivated potentials from within the organization that we already had to focus on automation and get the foundation for infrastructure as a service and get that part right. Something as basic as provisioning a virtual machine would take 12 weeks or longer and through our journey with Kubernetes today, containers, vRealize Automation Suite, on both Converge and Hyperconverge, VxFlex. We're now reducing that down to about three days and we anticipate, with a lot of our sprints and iterations, that we're going to be getting that down to less than a day within the next quarter. >> So John Furry says that automation is the killer app for infrastructure, so are you guys, are you building essentially out on infrastructure as a service platform, where people used to call it private cloud. I don't know if you use that term still. I think it's still valid. >> We do, yeah. >> How's that going? What's been the business impact of that so-called private cloud? >> We had a Business Critical Application that would often take year release cycles, more than 12 weeks to get a server, primarily focusing on physical servers, and now what we're doing is we're partnering with them with not only the business, the application folks, the developers, the middleware teams, networks, security, but also all of the infrastructure teams to deliver that faster speed to market, and so now they're down to days now to provision. They actually gave us a stat the other day that said, "By using our automation with Kubernetes on Hyperconverge VxFlex, that they were able to have cost avoidance of hiring a bunch of people to build physical servers. So that in and of itself was a huge win, but the fact that we can repurpose and releverage that automation, those workflows, the orchestration models, means that we can continue this conversation with the next business line and the next business line and keep telling that story and it's a good one. >> Jon I'd live to hear from what Suzan was saying and there's so many of the modern things that they're doing. When you look at your customer base, how are they doing on that journey? We used to always ask, in the earlier days, it was like, alright how much was I just eliminating sub-silos but pretty much doing the same apps and same processes before or have I really gone through some transformation? >> I tell you what, we've seen quite a bit of transformation in our customer base because they had to. You look at now, as you see with US Banks, they're now transforming their organization to support DevOps, right? That's an entirely new realm for them to focus on. That means they need to make infrastructure easier and simpler so we're finding that is really, I think, that's the catalyst and that they're realizing that the way to do this is let's make infrastructure as simple as possible. Infrastructure service. Make that platform as a service available so our customers can spend less, wait, our IT department can spend less time on the speeds and fees, if you will, of maintaining infrastructure, more time innovating up the stack versus down the stack, right? >> Alright Suzan, I got to ask a question Jon probably doesn't want me to ask you. You're trying to simplify, 'cause you're doing all this stuff that's not really adding value to your business, you want to do stuff that's going to make you more competitive. Well why don't you just throw all this stuff in the cloud? >> Good question and I think that eventually we will have a multicloud strategy, but it is a bank and we don't want to be in the news for a data breach and that's the real answer but also because we want to, again, lay that foundation for an on-premise, solid infrastructure as a service with service catalogs at the business. We can then drive that product taxonomy and they know that they get a good, solid product from IT and then we extend that into the cloud so as much as we can do that, and maybe there will be some cloud native apps down the road that go 100% in the public cloud. I don't have a crystal ball. I suspect there will be, but again we want to do it right and we think this is the right foundation to lay for that. >> You want to have total control over, certainly, your mission critical apps, I'm presuming, right? Maybe put some stuff up. I'm sure you have plenty of stuff in the cloud. Well why Dell EMC? >> I think it goes back to our strategic partnership. It's always been that strong partnership, that enablement, and that continuous feedback loop. We need something, we go talk to our product teams. We get that back, we get it back from our product teams, so it's not always perfect, and there are competitors out there, but at the end of the day, when we look at the Dell Technologies family and that ecosystem and our ability to integrate, iterate, automate within that family, it just helps us stream like that and standardize. >> We've heard this morning from a lot of folks. Michael Dell talked about it. Jeff Clark talked about it. Companies want to consolidate the number of suppliers, certainly infrastructure suppliers, throwing sass forget it, so many apps now. Are you seeing that? Is there pressure to consolidate the number of suppliers, or do you still have, in certain cases, where you really want to go best of breed, so-called best of breed, for some niche app, or do you want to consolidate suppliers? >> So I always want to standardize because that's going to help our automation story, but I still want best of breed, and so that's one of the primary reasons that we're standardized on Dell Technologies today. VxFlex being one of them and Converged Infrastructure being another. There are use cases for multi-vendor strategy, but again, you would look at the right solution for the right job at the right time. >> Okay Jon, that was a totally loaded question, so can you be both a portfolio company like yours and still be best of breed and if so, how so? >> Well I think what we are, we certainly are a portfolio company in the way that, but I think we have leading infrastructure, leading solutions in each case. You take things like Hyperconverge and Converge, great example of that, and I think what we see at the US Bank is that that porfolio of solutions is what's actually enabling US Bank to essentially address all other challenges, right? Whether it's the IS, whether it's the crown jewel applications that Suzan's trying to support, whether it's the DevOps that they're trying to actually build out right now. We've got best of breed solutions for each of those as well within our portfolio. And also, I would say that we're really focused on, ultimately, a portfolio with a purpose meaning that we're taking our networking, for example, portfolio, you just talk to Drew Shulkin. Together with out HCI portfolio, and we're ensuring that they work really seamlessly together so that in the case of, for example, working with, say VxRail or VxRack, we're able to automate all the networking for a HCI environment or at least 98% of it. That's really, again, taking but that's because we're best of breed and porfolio at the same time. >> Yeah so, I'm throwing all kinds of loaded questions out here, and I want to understand this because as independent observers you get Company A says this, Company B says that, but the customer's ultimately the arbiter. How do you, maybe not define, but how do you look at best of breed, what is best of breed to you? >> I look at the technology that's going to make me look good and that's going to make my teams look good and that's not just day one, that's day two and I think that's where the differentiator is as well. We've always found that Dell Technologies is there to support us. Stuff breaks, right? Your car needs oil, your tires need rotating, and it's the same with equipment in the Data Center. How those companies react and they support and they have your back when that happens, I think is the key differentiator and we always found Dell Technologies to be there for us. >> So I'm hearing the breadth, the porfolio. We haven't talked about services but I know that's a key part of it. >> Well, Suzan I hear you talking about day two. CI helped simplify that day one and then, as it matured, it worked more on the day two, and HCI even more. When you talk about the cloud solutions from Dell EMC, that cloud operating model. When you think about public cloud, I don't think about what version I'm on, it takes care of that. When I hear some of the solutions from Dell, it's getting to that model. How are they doing along that that spectrum, I guess, from the, "Okay I need to do the RCM and manage when I do the updates" to "I don't even think about it anymore." >> Sure, I think it is still something that we all care about as much as we're told we shouldn't care about it, I care. I want to make sure that we're doing the right things at the right time. I think it's a journey. I think we've come a long way in the last few years and I think that every year it gets better and as we start extending to that multicloud, obviously that's going to drive some of that solutioning as well. I think we'll continue to see improvement in that area. >> What is something that you'd like to see Jon do to make your life better? (laughs) Besides cut prices, you can't say cut prices. >> Alright, cut prices. >> Every year you cut prices. >> Let's talk about that deal. I think just continuing to be there, continuing to represent, bringing forth the products, the products team, helping us be strategic and also be very tactical. While I have this one last opportunity 'cause I don't know where we are timewise. I just want to shout out to my team. Right, so it's not just the Dell Technologies team that's bringing all this to the table, it's my team and the organization and my peer teams as well. We just keep sharing, we keep collaborating, and we keep iterating. >> Yeah Jon, one of the things, talk about collaboration, my understanding is Suzan's part of one of the user groups here. You know, big community. >> Yes. >> We always talk about at these shows. Maybe you can share that. >> Yeah so Suzan is actually a new board member for our Converge user group which has been around for several years now and she just joined a few months ago. >> I did. >> And I think that we talk about collaboration and feedback. Suzan is representing not just her own team, she's representing teams around IT around the world. And I think she's a great example of providing feedback, not just at Dell EMC directly, but to other users as well, and best practices and tips and tricks. We have a user group tomorrow at three o'clock. I think couple big executives might be there as well, so it's going to be a lot of fun. So tomorrow at three o'clock. I think it's, at least, our sixth annual that we've had here. But the user group itself, I think exemplifies as much as you've been talking about 'cause that's evolved from being what used to just be about a user group just about blocks, VxBlocks, now it's about CI, it's about HCI, it's about VxBlock, it's about Dell Tech cloud. We have VMware on the panel as well as Dell EMC so I think you see the user group has evolved with our customers and with our portfolio. >> It's a community, it's a mechanism for people to say, "How did you do that" or "How should I do this" or "How do I get my team motivated" or "How do I collaborate with security?" These are tough questions and so I think just having that network of people that can come together and ask those questions and be transparent and be authentic, that's what it's about. >> Appearance, problem-solving, sharing ideas. >> Yeah. >> You've been a Converged Infrastructure client, customer for a number of years. >> I have. >> So you've seen pre-acquisition, how has the Dell EMC merger affected your perception of the company and your relationship with them? >> I think in the last year, or the previous year, we were all waiting to see where things fell and what was going to happen, and I think now it's found it's feet, right? We're starting to see some announcements in both the Converged and the VxFlex space, and it's really starting to come together and I think that story, the Dell Technologies family story is really starting to come together where maybe in the last 12, 18 months, there was a little bit of unknown there and so, we just kind of sitting back and waiting and curious but keep doing what we're doing using that best of breed, the best practices that we have on the floor. >> Alright awesome. Suzan, Jon, thanks so much for coming on theCUBE. It was a great segment. >> Thank you. >> I appreciate it. Alright, that's a wrap for day one. Dave Alonte, Stu Miniman, John Furry's over there. Lisa Martin, Rebecca Knight is here. This is day one, we got wall-to-wall coverage. Tomorrow, day two and day three. Check out siliconangle.com for all the news. Michael Dell's coming on tomorrow. We got Pat Kelsey going to be on tomorrow. Tom Sweet's coming on later on in the week. Awesome coverage, check out thecube.net. This is Dave Alonte, Stu Miniman. We'll see you tomorrow, thanks for watching.
SUMMARY :
Brought to you by Dell Technologies Good to see you again Jon. And I love that you brought a customer, That's what I do, by the way. Suzan is the VP and director I got a lease with US Bank. you got CI in your title That's a relatively I've been at the bank CI and HCI in your world. by the way, we also, since you mentioned and so when you go back to that years ago, and really being able to deliver and the relationship between your group and get the foundation is the killer app for and the next business line of the modern things that they're doing. that the way to do this is that's going to make you more competitive. and that's the real answer but also of stuff in the cloud. and that ecosystem and our ability to the number of suppliers, and so that's one of the primary reasons so that in the case of, for example, is best of breed to you? and it's the same with So I'm hearing the "Okay I need to do the RCM and and as we start extending to see Jon do to make your life better? I think just continuing to be there, Yeah Jon, one of the things, Maybe you can share that. and she just joined a few months ago. And I think that we talk and ask those questions customer for a number of years. and it's really starting to come together for coming on theCUBE. for all the news.
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Jon Bove, Fortinet | Fortinet Accelerate 2019
>> Narrator: Live from Orlando, Florida. It's theCUBE... covering Accelerate '19. (electronic music) Brought to you by Fortinet. >> Welcome back to theCUBE. We are at Fortinet Accelerate 2019 in Orlando, Florida. I'm Lisa Martin with Peter Burris. We've been here all day talking with Fortinet executives, with partners, really understanding the evolution of cybersecurity and how they are helping customers to combat those challenges to be successful. We're pleased to welcome back to theCUBE alumni John Bove, the VP of North America's channel for Fortinet. John welcome back to the program. >> Thanks for having me, great to see you both again. >> Likewise, so, so much going on today, some news coming out. The keynote this morning started with a lot of electricity around Fortinet's industry leadership, product leadership, there was a lot of growth numbers shared >> John: Yup >> There's also a lot of people here about close to four thousand. >> John: Close to four thousand people, yup. >> And you saying that a good percentage of that is partners, forty countries represented. What are some of the things from your perspective, that you've observed today, in terms of the reaction from the channel to all of this news coming out. >> Yeah so first off, the heritage of this event really was a partner conference going back to its infancy and you know as Fortinet continues to grow and our customer profile continues to you know, move up market, we've now invited customers. So it's really great the synergy that we have. We've got a number of partners with their customers coming to meetings and meeting with executives, and so it's just really fantastic. You know relative to the announcements about the partner program, we've seen really positive feedback. I think the program was introduced about a decade ago and it really was time for a refresh, and so, what we've done is, we want to bring a program to our partner community that, allows them to engage with us in how they see fit, and then we want to build the go to market that's a little bit more in tune with the market that exists here, as we're moving into the year 2020 and beyond. So we're really assimilating a reseller, MMSP and Cloud as types of partner go to markets, and organizing that all underneath the Fortinet partner program umbrella. We'll also be introducing a consultancy track because we want to insure that the assets within the network security expert program are available to those consultants that are working with customers on their journey to the Cloud, for instance, or through this digital transformation. And then finally we're introducing what we're calling a competency focus. So as Fortinet continues to grow as a company there's a number of competencies that we feel if we enable partners appropriately they're going to be able to benefit from. They're going to build a stronger business around the Fortinet Security Fabric. So, we're going to focus on SD-WAN, we're going to focus on Fabric, we're going to focus on Data Center, operational technologies and then S.A.C., because we do think, you know, S.A.C. operations, is an area, that cybersecurity and the number of tool sets are introduced, it's an area that we need to grow into as a company as well. >> Lots going on. >> Lot's going on, yes. >> So as you consider some of the challenges that your partners face, we talked a little bit about this with Patrice, partners, throughout the industry are hurting as they try to transition from a more traditional hardware to whatever's going to be the steady state, >> John: That's right >> with the Cloud and the Edge having such an impact. Education is crucial. You not just get your customers educated about how cybersecurity works, but your partners need to be increasingly educated so they can find those opportunities, niches, stay in business, help you engage, how's that playing out? >> My number one initiative as the channel leader is to drive partner competency and preference. And so, going back to competency, if we can build partner competencies, they're going to build a healthier, more margin rich business around the Security Fabric, which then, selfishly, is going to lead them to delivering more preference around Fortinet. But there's no doubt, it's a changing dynamics. Business models are changing on the fly. We're seeing evolution of VAR to MSP, and MSP to MSSP, and we are laser focused on capitalizing that. Our FortiSIEM technology for instance is, I really view as a Beachhead technology for us to go capitalize that MSP market in the mid-market. I think that the evolution of consumption to more of a consumption model away from a transactional acquisition, also lends itself to new and innovative programs that need to be delivered. In fact with our North American distributors, in the past six months, we've introduced hardware as a service, to reduce, you know, to position things as an operational expense, which may be more in tune with how customers are purchasing today, and we've introduced FortiSIEM for MSSP. The evolution of VAR to a service provider can be very capital intensive, and so one of the things that we've done with our hardware as a service and FortiSIEM for MSSP, we've really tried to reduce the cost of the entry point, and drive more day one margin opportunity for those partners. >> Let me build on that if I may Lisa, so Ken and Mike have done a pretty phenomenal job of steering Fortinet into the future and anticipating some of the big changes that have occurred. You guys have therefore pretty decent visibility into how things are going to play out, and are now large enough that your actually participating in making the future that >> Right >> Everybody else is thinking about. When you introduce a product, I mean, it takes a period of time for your partners to get educated, to up-skill, to really set themselves up to succeed in this dynamic world. Are you introducing educational regimens, competency tests, providing advice and council about the new competencies they're going to need, in anticipation to some of these, some of the roadmap of the, to the future that you see? >> Yeah, so two things I'll touch on there is you know, the NSC program has been wildly successful program for ... >> Peter: No what does NSE stand for? >> Network Security Expert so it's a training course where for a partner and you've got new team members coming on board, the NSE113 really enables them of how to position, you know, Fortinet, and what the challenges are in a network in a cybersecurity environment today. With the elements four through eight being more technical. We've seen over 200,000 certifications being adopted globally, so, I think, part of the visionary capabilities that Michael and Ken have, is they've incorporated the education piece of it, and so carrying that along, and so as we do introduce new products, it's built into the NSE modules. I'll point to one of the most successful things we did in 2018 was called Fast Tracks, and so we've basically taken the NSE content and put it into consumable two hour, hands on, technical labs for our partners and customers. We had a goal in 2018 to hit about a thousand people going through the Fast Track program, we hit over eight thousand people. So, we know that there is a thirst for knowledge out there and the company's done a really good job, through the NSE program, the Network Security Expert Program, through out Network Security Academy Program, and through our Fast Tracks to drive that necessary enablement. >> Peter: That's very exciting. >> Yeah I know absolutely, I mean, it's a fantastic time to be at Fortinet, its a fantastic time to be a Fortinet partner, and I think with the announcements that we made today, we're really trying to set our partners up for success, and help them build a all encompassing business around the Security Fabric. It's a very noisy industry out there. There's a lot of point based solutions that, that lack the integration and really you need an integrated set of solutions in this, you know, expanding digital footprint that customers are faced with. >> So when we talk about education and I'm glad that you guys brought that up, that was a big topic, it was a pillar that Ken talked about, that Patrice talked about as well, it was one of the core pillars that was talked about at the World Economic Forum that was just a couple of months ago. So as we talk about education and educating your partners, I'd like to kind of flip that and ask how are your partners educating you on, these are the trends and concerns and the issues that we're seeing in the market today, to help influence the direction of Fortinet's technology? >> Yup, you know it's funny that you say that, I've been in partner meetings all day today, and it's great I get to spend, I don't think I've ever been this popular and definitely not in high school or college, but in spending time with partners and understanding their challenges it's good to see that our focus on the competency and preference and providing consumption modeling, fits to exactly the challenges that they're faced with, because VARS will tell you that the transition from being a reseller to an MSP can be very, very expensive. And so, with FortiSIEM for MSSP and the as of service offerings, we're reducing that. And so, there are , they're resonating to that. But the other thing is, for the mid-market customer, the Security Fabric alleviates the need for the Cyber skills gap, right? We can't hire fast enough, and so, by depending upon the broad integrated and automated posture that this Fortinet Security Fabric allows, it really allows partners and customers to overcome some of the challenges, just from a head count standpoint. And I think that the NSE program also does a very good job of filling that gap as well. >> So the partner used to mean, these are the, for that group of customers, who our direct sales organization can't make money on, we will give them to partners, or the very, very large, for a very, very large company that's owned by Accenture or owned by Dimension Data, or something like that, >> Yup >> We'll work with them and deliver it. And that kind of middle was kind of lost. But even today, that Loewen, that idea of segmenting purely on the basis of how big they are, is problematic because there's a lot of small companies happening because of this digital transformation they're going to very rapidly grow into some very, very big footprints. >> Absolutely >> So how is that line between what Fortinet does, what the partner does, what the customer does, to achieve these outcomes, starting to shift? >> We're going to be introducing an ecosystem based approach. It's called Partner to Partner Connect, and it is to actually do that very thing. For those partners that may be in the mid-market, that need those expertise, we're going to allow partners to create almost a marketplace of service offerings so they can fill their gaps and they can build meaningful practices, leveraging what Fortinet is doing, but also leveraging somewhat some of our other partners are doing. We're seeing this immediately done with our distribution partners, in North America, and we're going to be introducing the Partner to Partner Connect later this year, and accessible through our Partner Portal. >> And those competencies that are associated with the NSE and the education, then become part of those Partner to Partner brands >> John: Absolutely >> Which makes it easy for those partners to be more trustworthy of whatever accommodations they put together to serve customers. >> Yup, I'll give you an example. So, we're also going to be announcing tomorrow afternoon in our North America breakout session, a Cloud Channel Initiative, and so our goal with this Cloud Channel Initiative, is to allow partners to build meaningful security and networking businesses in the public Cloud. We're going to utilize blueprints for reference architectures, we're going to align with education and certification, and then we're going to guide them through enablement to go to market. That's one of the things also we released this week was the NSE7 for public and private Cloud. So again, as we introduce new technologies and we introduce new opportunities, we're also aligning that to education as well, so the partners can be self service, because the better job a partner does is developing that competency , then the more services rich they're going to be able to deliver to the end customer themselves. >> What are some of your expectations in terms of FY19, I know this is a 20% year on your growth that Fortinet as a company achieved last year, I imagine a good amount of that was driven and influenced by the channel, but as this momentum continues to grow, as we saw this morning, and we've heard throughout this show today, what are some of your expectations about growing the number of partners in the programs that you talked about, like by the end of this year? >> Yes, we recognize, you know, first of all we appreciate our partners so much, and we want to ensure that we are enabling their business we're absolute in active recruitment mode. You know, we're currently going through recruitment and reactivation campaigns with partners that we want or maybe have done business with us before. We see we're coming off of a quarter in which we set a record for the most deal registrations and so that's really the metric in which we look for partner impact. They bring us an opportunity, we give them additional margin and we protect them. So, Q1, fiscal Q1 for us, was our largest deal registration quarter we've ever had. And in 2018 we saw a 52% increase in closed opportunities through our deal registration program. So the impact of the North American Channel is absolutely being felt and we're really excited about the new partner program and what it's going to allow us to do as we expand more into the MSP market, more into the Cloud market, and then hopefully go enable that whole consultancy layer that's out there as well, to help customers on their journey. >> So in terms of your session tomorrow, 'Transforming Your Profitability with Fortinet's Tailor Made Programs,' you mentioned some of the new announcements, what are like the top three take aways that attendees from that session are going to walk away with? >> Well it's going to be, we want to drive partner initiated revenue, we want to do that through competency development, through Widespace account penetration, and through meaningful investments that allow our partners to scale their business. >> Lisa: Lot of momentum, John thank you so much for visiting with Peter and me on theCUBE this afternoon, we can't wait to hear what great news you have next year. >> I look forward to it, thank you both. >> Excellent, our pleasure. For Peter Burris, I'm Lisa Martin, you're watching theCUBE. (electronic music)
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Jon Masters, Red Hat | AWS re:Invent 2018
(upbeat music) >> Live from Las Vegas, it's theCUBE, covering AWS re:Invent 2018, brought to you by Amazon Web Services, Intel, and their ecosystem partners. >> Well, welcome back here, as we continue our coverage at AWS re:Invent, along with Justin Warren, I'm John Walls, we are live in Las Vegas in the Sands. Day one of our coverage here, three days, with you all week. We're with Jon Masters now, who's the chief architect at Red Hat. Jon, good to see you this afternoon. >> Thank you, nice to be here. >> First off, give me your impression of what you've seen so far on the show floor, what's the feeling you've got as you come in this week? Well, it's been absolutely fabulous for me. It's my first time at re:Invent, so I've not had chance to witness firsthand the growth over the few years, but I've heard stories that we're up to 75,000 people, some very high number this year, and the growth is absolutely amazing. Very, very passionate people, it's very clear that the story of containerization and microservices is foremost this year, and yeah, it's just a fabulous experience to be here. >> Great, now yesterday, there was announcement from AWS about A1 instance, tell me a little bit about how that comes to play in a Red Hat and just your take on the release. >> Yeah, so Amazon did announce yesterday the new A1 instance type, and it's based on the Arm architecture, I think the interesting thing for me is that it's based on a processor that they themselves built called the Graviton. You know, this is really the culmination of what we've seen in the industry in the past few years. As the cloud vendors get bigger and have greater resources and greater capabilities, what they can do is they can take that self-determination aspect, and they can say, you know what, we're now big enough, and we now understand, and we're sophisticated enough that we can say we would like to deliver this to our customers, and we don't have to wait for someone to build it for us, we can just go and do it. And so what they did is they licensed an Arm design from Arm Holdings, the actual core inside the processor, and then they built the chip themselves, and contracted out to a foundry, manufactured and deployed these, and then, you know, they can snap their fingers and deploy these and, surprise, now we have Arm-based instances, so it's been very interesting. >> So I'm curious, 'cause we keep getting told that software is leading the world, and yet here we are, building hardware and customized hardware. So what is it about the Arm architecture in particular, but also the fact that you can build custom silicone, what is it that Amazon, or indeed any other cloud vendor, what benefit do they get from manufacturing their own silicone here? >> That's a very good question. Well, I think there's multiple aspects to it. At the end of the day, people tell me that the future is serverless, and I remind them that there's still servers somewhere, right? So we still need to have computers. Of course, we're going to have a smaller number of very big vendors on which we rely, I mean, we're seeing that with the adoption of public cloud, and as these vendors get bigger, they have that scale that they can invest what, for them, is a modest amount of money, for anybody else, it'd be a fortune, but a modest amount, and they can go and build a design. Now, with a traditional microprocessor design, you'd take a team of four people, and you would spend many hundreds of millions of dollars, maybe 300 million dollars over four years, to build a high-performance processor. What you can do with Arm is work with Arm Holdings, which is now a part of SoftBank, to license kind of cookie-cutter pre-made pieces, so you can license a processor core, and you can stamp it out and say, well, I'll have 16 of those in my chip. So you don't have to do the heavy lifting to design many of the building blocks, but you can integrate them together, so you get a lot of cost-efficiency there, you don't have to go and do all that design, but you can integrate building blocks. And the key piece there, I think, is the ability to choose how you want to integrate that and what you want to build. Right? And then, what we're seeing in the industry is that compute is becoming boring, right? I mean, everyone needs compute, but what are we talking about? We're talking about machine learning and GPUs and tensors and all kinds of other accelerators, right? So, the interesting thing for me is, once you've made the compute kind of so commodity that you can just license it from somebody and stamp out your own design, what opportunity does that bring later to maybe integrate various accelerators and other hardware goodies? I don't know what Amazon plan to do, but if I had a crystal ball, I would say this is probably not the end. This is kind of the beginning of a journey, and now they will have the ability to integrate some very interesting and novel hardware advances of their own as well. Okay, 'cause that does sort of lead into what my next question going to be. Which is, for a customer of Amazon, it's like, well, I don't know anything about the internals of chip design, why would I want to choose the A1 instance type over one of the other existing instance types? What's in it for me? >> Yeah, very good question. I think when Amazon announced it last night, the top line that the media picked up on first was the price benefit there, which was advertised as being 40% lower for certain workloads. Now the design that they've chosen today is not about having that top-shelf performance, that top-line performance. If you want that level of performance, clearly you're going to use one of the existing instance types. But if you want to have something that is more cost-effective for at-scale deployments, maybe where you're not using all the compute resources that you need, you're more memory-bound, or you're doing web app-serving, this kind of thing, in that case, you don't really need that level of compute. You still need the instances, and so this brings your cost down when you're doing that at-scale kind of deployment. And that seems to be where they're targeting. And in addition, they're targeting, I think, developers, and those that want to invest in the Arm ecosystem, because clearly this is the beginning of a journey, I don't know exactly where they'll go next, but one could imagine that it will continue from here. >> Okay, now you are an Arm fan. >> I am. >> But we don't actually work for Arm, you work for Red Hat, so what's the Red Hat angle here? >> Well, so I'll tell you a story. >> Okay, I like stories. (men laughing) >> Me too, so back at the end of-- >> I like stories too, Jon, go ahead. >> Well, I'll spare you the long form. The end of 2010, I was in one of my execs' offices, and I've been with Red Hat since 2006, and I had done a couple of things before that that kind of were very useful for the company but kind of dull, so they said, "All right, you choose something exciting to work on next," right? So I held up a BeagleBoard, which is a bit like a raspberry pie, and I told one of my execs, "This will be a server one day." And I walked through Moore's law and the pace of innovation and fast-forwarded and say, if these things were to happen, this technology would be in a server. Now why is that relevant to Red Hat? Well, if you look at it from Red Hat's point of view, we don't pick winners and losers, what we do is we work with customers and what they want to adopt, but we also need to be able to respond to our customers' needs, so kind of the concern was, this Arm thing looks like it could be interesting in a few years' time, what if it is? And if it is interesting, and it's kind of a zoo, as I used to call it, a free-for-all, you know, it's kind of an embedded mess, that works fine, well "fine" in quotes, if you're building cell phone widgets and so on, because it's kind of a different ecosystem there, but if you want to have a mainstream server play, we had to have a few of us in industry come in and say, all right, this looks interesting, but let's make sure that the level of standardization is there, so that if this does take off, standard operating systems and standard software can run on it, that's why we cared, was just in case it takes off. And then fans like me, of course, want to kind of promote it as well, but I think that's why Red Hat cared. >> You know, and this is kind of off-topic, but I'm just curious, because you've talked about the acceleration of change, you've talked about innovation, you've talked about new wrinkles, and Moore's law, is it possible, or do you see that the acceleration of change is so rapid that we're almost outpacing ourselves in a way? And that change is happening so dramatically and so quickly that to make a decision on a particular solution or service is difficult because you're afraid of missing the next flavor in eight months or nine months, instead of three or five years? >> That's right, and I think there's another piece there where the cloud makes even more sense, doesn't it? Because if you are a customer, or an end-user, and you're deploying an app, you could say, well, this Arm thing could be interesting, I don't know, I don't want to go and build out physical infrastructure and go and pay that tax to go and figure this out, what I want to do is I just want to try it out right now. And the fabulous thing that Amazon did yesterday, that no one had done, you know, there'd been some efforts out there to provide Arm to the mainstream, right? But Amazon put a giant rubber stamp on it and said, this is good enough for us, and it works. Now anyone who's used to a workflow in EC2, they can just use exactly the same flow to spin up one of these instances and try it out. It's a 30-second thing, just try it out, see what you think. If you like it, great, if you don't, then don't use it. And because you are able to just consume it, according to whatever you want, you don't have that commitment either, yeah. >> So a test drive? >> You can test drive it, if it works well, you can adopt it. There's no obligation, and that's, I think, key to exploring new technologies as well. >> Yeah, it does require you to have that software layer on top of it that runs, we were talking before, that Red Hat has invested a lot to actually get the Red Hat software suite to run on Arm. >> That's right. >> So I'm sure that with this announcement, there's going to be a whole lot of other people suddenly discovering how to compile to the Arm architecture. (Jon laughs) That'll be fun. >> That's right, we've invested for the last eight years in this, and what we have now is a strategy we call our multi-architecture strategy. So again, we don't pick winners and losers, we have all these different architectures that we support, obviously x86, also Power, and Mainframe, and now Arm, and all these architectures are treated equally going forward, so in RHEL 8, which we just announced the beta of RHEL 8, you'll see all these architectures treated just the same. And so the rule for our developers is, whenever they make a change, it has to run on all the architectures equally. >> Democratize it, and then make it so that it is standard across the board. >> That's right. >> Makes sense. Jon, thanks for the time. >> Oh, absolutely. >> Good to see you here at re:Invent, and wish you all the success down the road. >> Thank you very much. >> You bet. Jon Masters joining us from Red Hat. Back with more, we are here at AWS re:Invent, we're live in Las Vegas, and Justin and I'll be back in just a moment.
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brought to you by Amazon Jon, good to see you this afternoon. that the story of about how that comes to play in a Red Hat and they can say, you know but also the fact that you and what you want to build. all the compute resources that you need, Okay, I like stories. but let's make sure that the level according to whatever you want, works well, you can adopt it. Yeah, it does require you So I'm sure that And so the rule for our developers is, it is standard across the board. Jon, thanks for the time. and wish you all the and Justin and I'll be
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Jon Rooney, Splunk | Splunk .conf18
>> Announcer: Live from Orlando, Florida. It's theCube. Covering .conf18, brought to you by Splunk. >> We're back in Orlando, Dave Vellante with Stu Miniman. John Rooney is here. He's the vice president of product marketing at Splunk. Lot's to talk about John, welcome back. >> Thank you, thanks so much for having me back. Yeah we've had a busy couple of days. We've announced a few things, quite a few things, and we're excited about what we're bringing to market. >> Okay well let's start with yesterday's announcements. Splunk 7.2 >> Yup. _ What are the critical aspects of 7.2, What do we need to know? >> Yeah I think first, Splunk Enterprise 7.2, a lot of what we wanted to work on was manageability and scale. And so if you think about the core key features, the smart storage, which is the ability to separate the compute and storage, and move some of that cool and cold storage off to blob. Sort of API level blob storage. A lot of our large customers were asking for it. We think it's going to enable a ton of growth and enable a ton of use cases for customers and that's just sort of smart design on our side. So we've been real excited about that. >> So that's simplicity and it's less costly, right? Free storage. >> Yeah and you free up the resources to just focus on what are you asking out of Splunk. You know running the searches and the safe searches. Move the storage off to somewhere else and when you need it you pull it back when you need it. >> And when I add an index or I don't have to both compute and storage, I can add whatever I need in granular increments, right? >> Absolutely. It just enables more graceful and elastic expansiveness. >> Okay that's huge, what else should we know about? >> So workload management, which again is another manageability and scale feature. It's just the ability to say the great thing about Splunk is you put your data in there and multiple people can ask questions of that data. It's just like an apartment building that has ... You know if you only have one hot water heater and a bunch of people are taking a shower at the same time, maybe you want to give some privileges to say you know, the penthouse they're going to get the hot water first. Other people not so much. And that's really the underlying principle behind workload management. So there are certain groups and certain people that are running business critical, or mission critical, searches. We want to make sure they get the resources first and then maybe people that are experimenting or kind of kicking the tires. We have a little bit of a gradation of resources. >> So that's essentially programmatic SLAs. I can set those policies, I can change them. >> Absolutely, it's the same level of granular control that say you were on access control. It's the same underlying principle. >> Other things? Go ahead. >> Yeah John just you guys always have some cool, pithy statements. One of the things that jumped out to me in the keynotes, because it made me laugh, was the end of metrics. >> John: Yes. >> You've been talking about data. Data's at the ... the line I heard today was Splunk users are at the crossroads of data so it gives a little insight about what you're doing that's different ways of managing data 'cause every company can interact with the same data. Why is the Splunk user, what is it different, what do they do different, and how is your product different? >> Yeah I mean absolutely. I think the core of what we've always done and Doug talked about it in the keynote yesterday is this idea of this expansive, investigative search. The idea that you're not exactly sure what the right question is so you want to go in, ask a question of the data, which is going to lead you to another question, which is going to lead you to another question, and that's that finding a needle in a pile of needles that Splunk's always great at. And we think of that as more the investigative expansive search. >> Yeah so when I think back I remember talking with companies five years ago when they'd say okay I've got my data scientists and finding which is the right question to ask once I'm swimming in the data can be really tough. Sounds like you're getting answers much faster. It's not necessarily a data scientist, maybe it is. We say BMW on stage. >> Yeah. >> But help us understand why this is just so much simpler and faster. >> Yeah I mean again it's the idea for the IT and security professionals to not necessarily have to know what the right question is or even anticipate the answer, but to find that in an evolving, iterative process. And the idea that there's flexibility, you're in no way penalized, you don't have to go back and re-ingest the data or do anything to say when you're changing exactly what your query is. You're just asking the question which leads to another question, And that's how we think about on the investigative side. From a metric standpoint, we do have additional ... The third big feature that we have in Splunk Enterprise 7.2 is an improved metrics visualization experience. Is the idea of our investigative search which we think we are the best in the industry at. When you're not exactly sure what you're looking for and you're doing a deep dive, but if you know what you're looking for from a monitoring standpoint you're asking the same question again and again and again, over and again. You want be able to have an efficient and easy way to track that if you're just saying I'm looking for CPU utilization or some other metric. >> Just one last follow up on that. I look ... the name of the show is .conf >> Yes. >> Because it talks about the config file. You look at everywhere, people are in the code versus gooey and graphical and visualization. What are you hearing from your user base? How do you balance between the people that want to get in there versus being able to point and click? Or ask a question? >> Yeah this company was built off of the strength of our practitioners and our community, so we always want to make sure that we create a great and powerful experience for those technical users and the people that are in the code and in the configuration files. But you know that's one of the underlying principles behind Splunk Next which was a big announcement part of day one is to bring that power of Splunk to more people. So create the right interface for the right persona and the right people. So the traditional Linux sys admin person who's working in IT or security, they have a certain skill set. So the SPL and those things are native to them. But if you are a business user and you're used to maybe working in Excel or doing pivot tables, you need a visual experience that is more native to the way you work. And the information that's sitting in Splunk is valuable to you we just want to get it to you in the right way. And similar to what we talked about today in the keynote with application developers. The idea of saying well everything that you need is going to be delivered in a payload and json objects makes a lot of sense if you're a modern application developer. If you're a business analyst somewhere that may not make a lot of sense so we want to be able to service all of those personas equally. >> So you've made metrics a first class citizen. >> John: Absolutely. >> Opening it up to more people. I also wanted to ask you about the performance gains. I was talking to somebody and I want to make sure I got these numbers right. It was literally like three orders of magnitude faster. I think the number was 2000 times faster. I don't know if I got that number right, it just sounds ... Implausible. >> That's specifically what we're doing around the data fabric search which we announced in beta on day one. Simply because of the approach to the architecture and the approach to the data ... I mean Splunk is already amazingly fast, amazingly best in class in terms of scale and speed. But you realize that what's fast today because of the pace and growth of data isn't quite so fast two, three, four years down the road. So we're really focused looking well into the future and enabling those types of orders of magnitude growth by completely re imagining and rethinking through what the architecture looks like. >> So talk about that a little bit more. Is that ... I was going to say is that the source of the performance gain? Is it sort of the architecture, is it tighter code, was it a platform do over? >> No I mean it wasn't a platform do over, it's just the idea that in some cases the idea of thinking like I'm federating a search between one index here and one index there, to have a virtualization layer that also taps into compute. Let's say living in a patchy Kafka, taking advantage of those sorts of open source projects and open source technologies to further enable and power the experiences that our customers ultimately want. So we're always looking at what problems our customers are trying to solve. How do we deliver to them through the product and that constant iteration, that constant self evaluation is what drives what we're doing. >> Okay now today was all about the line of business. We've been talking about, I've used the term land and expand about a hundred times today. It's not your term but others have used it in the industry and it's really the template that you're following. You're in deep in sec ops, you're in deep in IT, operations management, and now we're seeing just big data permeate throughout the organization. Splunk is a tool for business users and you're making it easier for them. Talk about Splunk business flow. >> Absolutely, so business flow is the idea that we had ... Again we learned from our customers. We had a couple of customers that were essentially tip of the spear, doing some really interesting things where as you described, let's say the IT department said well we need to pull in this data to check out application performance and those types of things. The same data that's following through is going to give you insight into customer behavior. It's going to give you insight into coupons and promotions and all the things that the business cares about. If you're a product manager, if you're sitting in marketing, if you're sitting in promotions, that's what you want to access and you want to be able to access that in real time. So the challenge is that we're now stepping you with things like business flow is how do you create an interface? How do you create an experience that again matches those folks and how they think about the world? The magic, the value that's sitting in the data is we just have to surface it for the right way for the right people. >> Now the demo, Stu knows I hate demos, but the demo today was awesome. And I really do, I hate demos because most of them are just so boring but this demo was amazing. You took a bunch of log data and a business user ingested it and looked at it and it was just a bunch of data. >> Yeah. >> Like you'd expect and go eh what am I supposed to do with this and then he pushed button and then all of a sudden there was a flow chart and it showed the flow of the customer through the buying pattern. Now maybe that's a simpler use case but it was still very powerful. And then he isolated on where the customer actually made a phone call to the call center because you want to avoid if possible and then he looked at the percentage of drop outs, which was like 90% in that case, versus the percentage of drop outs in a normal flow which was 10%- Oop something's wrong, drilled in, fixed the problem. He showed how he fixed it, oh graphically beautiful. Is it really that easy? >> Yeah I mean I think if you think about what we've done in computing over the last 40 years. If you think about even the most basic word processor, the most basic spreadsheet work, that was done by trained technicians 30-40 years ago. But the democratization of data created this notion of the information worker and we're a decade or so now plus into big data and the idea that oh that's only highly trained professionals and scientists and people that have PHDs. There's always going to be an aspect of the market or an aspect of the use cases that is of course going to be that level of sophistication, but ultimately this is all work for an information worker. If you're an information worker, if you're responsible for driving business results and looking at things, it should be the same level of ease as your traditional sort of office suite. >> So I want to push on that a little if I can. So and just test this, because it looked so amazingly simple. Doug Merritt made the point yesterday that business processes they used to be codified. Codifying business processes is a waste of time because business processes are changing so fast. The business process that you used in the example was a very linear process, admittedly. I'm going to search for a product, maybe read a review, I'm going to put it in my cart, I'm going to buy it. You know, very straightforward. But business processes as we know are unpredictable now. Can that level of simplicity work and the data feed in some kind of unpredictable business process? >> Yeah and again that's our fundamental difference. How we've done it differently than everyone in the market. It's the same thing we did with IT surface intelligence when we launched that back in 2015 because it's not a tops down approach. We're not dictating, taking sort of a central planning approach to say this is what it needs to look like. The data needs to adhere to this structure. The structure comes out of the data and that's what we think. It's a bit of a simplification, but I'm a marketing guy and I can get away with it. But that's where we think we do it differently in a way that allows us to reach all these different users and all these different personas. So it doesn't matter. Again that business process emerges from the data. >> And Stu, that's going to be important when we talk about IOT but jump in here. >> Yeah so I wanted to have you give us a bit of insight on the natural language processing. >> John: Yeah natural language processing. >> You've been playing with things like the Alexa. I've got a Google Home at home, I've got Alexa at home, my family plays with it. Certain things it's okay for but I think about the business environment. The requirements in what you might ask Alexa to ask Splunk seems like that would be challenging. You're got a global audience. You know, languages are tough, accents are tough, syntax is really really challenging. So give us the why and where are we. Is this nascent things? Do you expect customers to really be strongly using this in the near future? >> Absolutely. The notion of natural language search or natural language computing has made huge strides over the last five or six years and again we're leveraging work that's done elsewhere. To Dave's point about demos ... Alexa it looks good on stage. Would we think, and if you're to ask me, we'll see. We'll always learn from the customers and the good thing is I like to be wrong all the time. These are my hypotheses, but my hypothesis is the most actual relevant use of that technology is not going to be speech it's going to be text. It's going to be in Slack or Hipchat where you have a team collaborating on an issue or project and they say I'm looking for this information and they're going to pass that search via text into Splunk and back via Slack in a way that's very transparent. That's where I think the business cases are going to come through and if you were to ask me again, we're starting the betas we're going to learn from our customers. But my assumption is that's going to be much more prevalent within our customer base. >> That's interesting because the quality of that text presumably is going to be much much better, at least today, than what you get with speech. We know well with the transcriptions we do of theCUBE interviews. Okay so that's it. ML and MLP I thought I heard 4.0, right? >> Yeah so we've been pushing really hard on the machine learning tool kit for multiple versions. That team is heavily invested in working with customers to figure out what exactly do they want to do. And as we think about the highly skilled users, our customers that do have data scientists, that do have people that understand the math to go in and say no we need to customize or tweak the algorithm to better fit our business, how do we allow them essentially the bare metal access to the technology. >> We're going to leave dev cloud for Skip if that's okay. I want to talk about industrial IOT. You said something just now that was really important and I want to just take a moment to explain to the audience. What we've seen from IOT, particularly from IT suppliers, is a top down approach. We're going to take our IT framework and put it at the edge. >> Yes. >> And that's not going to work. IOT, industrial IOT, these process engineers, it's going to be a bottoms up approach and it's going to be standard set by OT not IT. >> John: Yes. >> Splunk's advantage is you've got the data. You're sort of agnostic to everything else. Wherever the data is, we're going to have that data so to me your advantage with industrial IOT is you're coming at it from a bottoms up approach as you just described and you should be able to plug into the IOT standards. Now having said that, a lot of data is still analog but that's okay you're pulling machine data. You don't really have tight relationships with the IOT guys but that's okay you got a growing ecosystem. >> We're working on it. >> But talk about industrial IOT and we'll get into some of the challenges. >> Yeah so interestingly we first announced the Industrial Asset Intelligence product at the Hannover Messe show in Germany, which is this massive like 300,000 it's a city, it's amazing. >> I've been, Hannover. One hotel, huge show, 400,000 people. >> Lot of schnitzel (laughs) I was just there. And the interesting thing is it's the first time I'd been at a show really first of all in years where people ... You know if you go to an IT or security show they're like oh we know Splunk, we love Splunk, what's in the next version. It was the first time we were having a lot of people come up to us saying yeah I'm a process engineer in an industrial plant, what's Splunk? Which is a great opportunity. And as you explain the technology to them their mindset is very different in the sense they think of very custom connectors for each piece. They have a very, almost bespoke or matched up notion, of a sense to a piece of equipment. So for an example they'll say oh do you have a connector for and again, I don't have the machine numbers, but like the Siemens 123 machine. And I'll be like well as long as it's textural structural to semi structural data ideally with a time stamp, we can ingest and correlate that. Okay but then what about the Siemens ABC machine? Well the idea that, the notion that ... we don't care where the source is as long as there's a sensor sending the data in a format that we can consume. And if you think back to the beginning of the data stream processor demo that Devani and Eric gave yesterday that showed the history over time, the purple boxes that were built, like we can now ingest data via multiple inputs and via multiple ways into Splunk. And that hopefully enables the IOT ecosystems and the machine manufacturers, but more importantly, the sensor manufacturers because it feels like in my understanding of the market we're still at a point of a lot of folks getting those sensors instrumented. But once it's there and essentially the faucet's turned on, we can pull it all in and we can treat it and ingest it just as easily as we can data from AWS Kineses or Apache Access logs or MySequel logs. >> Yeah and so instrumenting the windmill, to use the metaphor, is not your job. Connectivity to the windmill is not your job, but once those steps have been taken and the business takes those steps because there's a business case, once that's done then the data starts flowing and that's where you come in. >> And there's a tremendous amount of incentive in the industry right now to do that level of instrumentation and connectivity. So it feels like that notion of instrument connect then do the analytics, we're sitting there well positioned once all those things are in place to be one of the top providers for those analytics. >> John I want to ask you something. Stu and I were talking about this at our kickoff and I just want to clarify it. >> Doug Merritt said that he didn't like the term unstructured data. I think that's what he said yesterday, it's just data. My question is how do you guys deal with structured data because there is structured data. Bringing transaction processing data and analytics data together for whatever reason. Whether it's fraud detection, to give the buyer an offer before you lose them, better customer service. How do you handle that kind of structured data that lives in IBM mainframes or whatever. USS mainframes in the case of Carnival. >> Again we want to be able to access data that lives everywhere. And so we've been working with partners for years to pull data off mainframes. Again, the traditional in outs aren't necessarily there but there are incentives in the market. We work with our ecosystem to pull that data to give it to us in a format that makes sense. We've long been able to connect to traditional relational databases so I think when people think of structured data they think about oh it's sitting in a relational database somewhere in Oracle or MySequel or SQL Server. Again, we can connect to that data and that data is important to enhance things particularly for the business user. Because if the log says okay whatever product ID 12345, but the business user needs to know what product ID 12345 is and has a lookup table. Pull it in and now all of a sudden you're creating information that's meaningful to you. But structure again, there's fluidity there. Coming from my background a Json object is structured. You can the same way Theresa Vu in the demo today unfurled in the dev cloud what a Json object looks like. There's structure there. You have key value pairs. There's structure to key value pairs. So all of those things, that's why I think to Doug's point, there's fluidity there. It is definitely a continuum and we want to be able to add value and play at all ends of that continuum. >> And the key is you guys your philosophy is to curate that data in the moment when you need it and then put whatever schema you want at that time. >> Absolutely. Going back to this bottoms up approach and how we approach it differently from basically everyone else in the industry. You pull it in, we take the data as is, we're not transforming or changing or breaking the data or trying to put it into a structure anywhere. But when you ask it a question we will apply a structure to give you the answer. If that data changes when you ask that question again, it's okay it doesn't break the question. That's the magic. >> Sounds like magic. 16,000 customers will tell you that it actually works. So John thanks so much for coming to theCUBE it was great to see you again. >> Thanks so much for having me. >> You're welcome. Alright keep it right there everybody. Stu and I will be back. You're watching theCUBE from Splunk conf18 #splunkconf18. We'll be right back. (electronic drums)
SUMMARY :
brought to you by Splunk. He's the vice president of product marketing at Splunk. and we're excited about what we're bringing to market. Okay well let's start with yesterday's announcements. _ What are the critical aspects of 7.2, and move some of that cool and cold storage off to blob. So that's simplicity and it's less costly, right? Move the storage off to somewhere else and when you need it It just enables more graceful and elastic expansiveness. It's just the ability to say the great thing about Splunk is So that's essentially programmatic SLAs. Absolutely, it's the same level of granular control that Other things? One of the things that jumped out to me in the keynotes, Why is the Splunk user, what is it different, and Doug talked about it in the keynote yesterday is ask once I'm swimming in the data can be really tough. But help us understand why this is just so much And the idea that there's flexibility, you're in no way I look ... the name of the show is You look at everywhere, people are in the code versus So the SPL and those things are native to them. I also wanted to ask you about the performance gains. Simply because of the approach to the architecture and Is it sort of the architecture, is it tighter code, it's just the idea that in some cases the idea of and it's really the template that you're following. So the challenge is that we're now stepping you with things but the demo today was awesome. made a phone call to the call center because it should be the same level of ease as your traditional The business process that you used in the example It's the same thing we did with IT surface intelligence And Stu, that's going to be important when we talk about Yeah so I wanted to have you give us a bit of insight The requirements in what you might ask Alexa to ask Splunk It's going to be in Slack or Hipchat where you have a team That's interesting because the quality of that text bare metal access to the technology. We're going to take our IT framework and put it at the edge. And that's not going to work. Wherever the data is, we're going to have that data some of the challenges. Industrial Asset Intelligence product at the I've been, Hannover. And that hopefully enables the IOT ecosystems and the Yeah and so instrumenting the windmill, once all those things are in place to be one of the top John I want to ask you something. Doug Merritt said that he didn't like the term but the business user needs to know what product ID 12345 is curate that data in the moment when you need it to give you the answer. it was great to see you again. Stu and I will be back.
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