Thor Wallace, NETSCOUT | CUBEConversation, January 2020
[Music] hi I'm Peter Burris and welcome to another Cube conversation where we go in depth of thought leaders from around the industry to bring you the best ideas and insights about how to improve your business with technology one of the many things that CIOs and business leaders have to think about is how are they going to execute digital transformations what will be the priorities we all know the relationship between digital transformation and the use of data differently but different technologies assert themselves a different way and very important different relationships especially with cloud vendors assert themselves in different ways and that's one of the many challenges that CIOs have to deal with today serve the business better attend to those relationships and drive the company forward to achieve its ultimate outcomes and objectives so to have that conversation today we've got a great guest Thor Wallace is the senior vice president and CIO at Netscape door welcome to the cube thank you so tell us a little bit about what the CIO at netskope does sure so let me start by telling you a little bit about net sky so net Scout is a network monitoring and a service assurance company as the CIO I'm obviously responsible for providing the tools and the environment for running the company I'm also heavily involved in for example understanding and the applications and the business direction that we're taking we're also working on improving our customer relationships and experiences for example we have a customer portal that were sort of re-evaluating and sort of improving and we're also obviously trying to drive user productivity worldwide we have very briefly about 33 locations worldwide we're corner here and outside of Boston and have large offices both in Texas and California so you're a traditional supplier of technology services it's trying to make a transition to this new world and as part of that and that's got itself is going through digital transformation so that it can better support its customers digital transformations I got that right exactly so let me tell you a little bit about sort of what we're trying to achieve what some of the Y's are and sort of show where we are at this moment yeah so we're you know we as a company are being challenged by the same sort of environment that everyone else else is being a challenge with which is to be able to move as quickly as we can and provide as much of an impact of our customers as possible so so how I've read that sort of mandate in that remit is to really focus on improving our customer experience as I said you know working with a new sort of new platform and we re platforming and refactoring our application our customer service application but also really focusing on how best to improve user productivity so those are the areas that we've been focusing on direct driving IT productivity is important to me so that's a fairly substantial argument for moving operations to the cloud and we're also part of that is transforming sort of a hardware based environment to a much more of a virtualized and software based environment so that includes cloud that includes virtualization which we've obviously have taken a lot of ground on and for example what we've already done is virtualized all of our operations in the data center over the years we've also moved a lot of workloads to cloud were you know cloud agnostic but you know we have a fairly large environment it was salesforce.com we use office 365 which are obviously major applications on the cloud so we have a workload that's quite mixed for today we can we maintain on Prem data centers we have enough large engineering footprint as well so we will kind of live in all of the worlds so we live obviously on Purim we have cloud and one of the things that I think we've learned over the years is that in order to continue the journey of cloud we need to really worry about a couple things one is we want to make sure that we are we keep our operations in in an excellent place so and I can talk more about that in a few minutes and as I said we we want to continue to maintain our ability to execute and really what I call velocity to be able to add value and so cloud actually presents some of those opportunities for us but it also obviously makes things quite complicated in that we have multiple environments we have to make sure that people still get the services and the applications they need to do their job and provide those you know in a in a very productive way in a cost-effective way so that we can maintain that as an IT organization so you've got salesforce.com you've got office 365 you've got some other objectives movies some other applications up into the cloud each of those applications though has been historically associated with a general purpose network that you get to control so that you can give different quality of service to different classes workload or applications how is that changing and what pressures is that putting on your network as you move to more cloud based operations well I think that's a huge challenge for us and I think frankly for for most people I think you have to rethink how your network is designed fundamentally from the ground up and if you think about networks in the past you know in mainly an on-prem world you basically had a backhaul a lot of traffic in our in our case 33 locations worldwide a lot of back hauling of of services and and transactions back to wherever that application exists so for example historically we've had office excuse me in the Microsoft mail system or exchange on Prem we have you know other services that are on print for example Oracle and our ERP system etc and the challenge was to move all that traffic back to basically our core data center and as you move to the cloud you have an opportunity to actually real to rethink that so we've been in the process of doing over the last say year has been to redesign our network from the ground up and moving away from sort of the central monolithic network to more of a cloud slash edge base network so with that we've also moved from hardware basically a fairly heavy investment at hardware in each of the offices for example and we're now or we've actually in the process very far along in the process of converting all that hardware into a software-defined network that allows us to do some things that we have never been able to do operationally for example we can make deployments sort of from one central location worldwide both for security and patching etc and so what we've also done is we've moved as I said we have a lot of our workloads already in the cloud and we continue to put more on the cloud one of the things that's become important is we've got to maintain and create actually a low latency environment so for example ultimately putting our you know unified communication systems and technologies and the cloud to me where is me without having a low latency environment and a low latency network so that we can actually provide dial tone well worldwide and without worrying about performance so what we've what we've already done is we've transitioned from the centralized network into an edge based Network we've actually happened now a partner that we now are putting in services into a local presence idea have worldwide into firm into three locations for equinox and with that comes the software based network and allows us to move traffic directly to the edge and therefore once we're at the edge we can go very quickly a sort of backbone speeds into whatever cloud service we need whether it's as your AWS or Salesforce or any other provider office 365 we can get that sort of speed and low latency that is created a new environment for us at which is now virtual software base gives us a tremendous amount of flexibility moving what I consider fairly heavy and significant workloads that remain on Prem it gives us the option of moving that to the cloud so and with that one of the key things that comes with that is holding making sure that we can hold our accountable are our vendors very accountable for performance so for example if we experience an issue with office 365 performance whether it's in Pune or Westford or wherever it is we want to be able to make sure that we have the information and the data that says to Microsoft in this case hey you know we're actually the performance isn't great from wherever wherever those users are wherever that office is so we want to provide them information and to basically prove that our network or our insert internal capabilities and network are performing very well but may be that there's an issue with something and performance that on their size so without this sort of fact-based information it's really hard to have those discussions with vendors so one of the things I think is important for everyone to consider when you move more to a cloud is you've got to have the ability to troubleshoot and and make sure that you can actually maintain a very complicated environment so one of the things we have done is we and we continue to do is use our own products actually to give greater visibility that we've ever had before in this new sort of multi this multi sort of cloud multi Prem environment so so which is a very powerful thing for us and a team that is using this technology is sort of seeing visibility things that they've never really been able to see before so that's been quite exciting but I think that's sort of frankly table stakes moving forward into you know deeper more cloud or sort of sort of workload independent model that we're seeking well so one of the government building this because I have conversations like this all the time and I don't think people realize the degree to which some of these changes are really going to change the way that they actually get worked on when there's a problem you have control of the network and the application and the endpoints if there is an issue you can turn to someone who works for you and say here's the deal fix this so I'll find somebody else that can fix it so you have an employment-based almost model of coercion you can get people to do what you want to do but when you move into the cloud you find yourself having to use a contracting approach to actually get crucial things done and problems crop up either way it doesn't matter if you own it all or somebody else owns at all you're going to encounter problems and so you have to accelerate and diminish the amount of back-and-forth haggling that goes on and as you said the best way to do that is to have fact-based evidence-based visibility into what's actually happening so that you can pinpoint and avoid the back-and-forth about whose issue it really is exactly I mean there's so much you know is at the end of the day IT is still responsible for user productivity so whether somebody's having you know an application issue in terms of availability or frankly if it's not performing up to what it should be you're still accountable as an organization and regardless of where the workloads are it could be as you point out you know back in the day you could always go to your data center and do a lot of investigation and really do a lot of troubleshooting within the four walls today you just don't have that visit you don't have that luxury call it and so it's a whole new world and you know we all are relying increasingly on vendors which reads a contracting star which is you know presents an issue and you know sort of having these conversations with a vendor or contractor regardless of your relationship with them you're still again you're on the hook or for doing this so you've got to have some facts you've got to have some story you have to show in terms of hey you know we're good on this side you know the issue really is on you and we've actually had situations whether it was performance issues or service interruptions or bugs from different vendors where they've impacted our you know the net Scout organization and without you know deep understanding of what's going on you really don't have anywhere to go you you really have to have this sort of greater visibility and this is one of the things that you know is a is a is a lesson learned from at least from the journey that we're taking and so I think that's part of the story of the cloud and sort of migration and virtualization story is you really have to have this newfound visibility so I think that's been you know really important for us so I'm gonna I'm gonna see if I can't generalize that a little bit because I think it's great point as you go into a network redesign to support go to operations excellent operations in a cloud you have to also go into a sourcing and information redesign so that you can be assured that you're getting the information you need to sustain the degree of control or approximate the control that you had before otherwise you've got great technology but no way to deal with problems when they arise right exactly and you know as I said we've seen this movie and Minoo without having what we have I think we would have struggle as an organization actually to resolve the issue and that's not good for the company because you know IT part of the minute the mandate and their the remit for us is to make sure that people are as productive as it can be and so not having the ability to provide that environment is actually a huge problem for I think a lot of people and one of the ways we are working with it is to you know have that sort of visibility it also means upgrading the team skills which we've done a lot of work on so you take folks that were in IT that you know may have had a certain set of skills sort of in the on-prem environment call it those skills are quite different in in that in the sort of cloud or the mix exposure environment so I think upskilling you know having more information better information is really as part of the story that we're learning and that part of it at the end of the day it's not about upgrading the network it's about upgrading the network capability exactly yeah and you can't do that if especially the new world if you don't upgrade your ability to get information about how the whole thing is working together exactly all right Thor Wallis senior vice president and CIO at net Scout thanks very much for being on the queue thank you and once again I want to thank you participating in today's conversation until next time
SUMMARY :
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V Balasubramanian & Brian Wallace, DXC Technology | IBM Think 2018
(energetic music) >> Announcer: Live from Las Vegas, it's the CUBE, covering IBM Think 2018. Brought to you by IBM. >> Hello everyone, welcome back to the cube's coverage here at IBM Think 2018. We are in Las Vegas, the Mandalay Bay, for IBM Think. Six shows are coming into one packed house. We have two great guests here, Brian Wallace, who's the CTO of Insurance for DXC technologies, and we have, Bala, The Bala, but goes by Bala, banking and capital markets CTO for DXC technologies. Guys, welcome to the cube. Thanks for joining us. >> Thank you. >> It's our pleasure, yeah, thanks. >> So, the innovation sandwich, I'm calling it IBM strategy. You've got in the middle, the meat, is data. And the bread is blockchain and AI. Two really fundamental technologies powered by cloud and a variety of other things. Obviously, AI is disrupted, we know what that looks like. Block Chain now emerging as a viable infrastructure enabler that's creating token economics, a lot of cool things, certainly on the banking side, seeing a lot of controversy. Block Chain really is driving it. You guys are out on the front lines. You're doing a lot crowd chats, been following your digital transformation story that you guys have been putting out there. Really you're on this. So, what's the conversations like that you guys are having with block chain and AI; Share? >> Bala: So, let me begin with a couple of quick points on block chain. DXC has done some fantastic work around the world leveraging both the trust capability that block chain brings to bear in financial banking industry use cases, like KYC for instance, institutional KYC in particular, but also, in simplification of entire value chains such as lending. And we're doing very interesting work in lending where not only are we looking at the up-front origination process of lending but also the downstream securitization. Which is where the tokenization of principle and interest payments and those type of things happen. >> John: Energy too? >> Oh yes, absolutely. So there are a number of these creating type use cases that follow into securitization. And with that, we're doing some very interesting work. >> John: Bala, talk about the globalization because one of the things we're seeing in the US a shrinking middle class, but outside the US in emerging markets, a growing middle class. Thanks to mobile technology, thanks to data, thanks to block chain, you're seeing, you know, countries that "hey, we have infrastructure but we don't have the core and modern infrastructure but you throw in a decentralized capability, You've got all these capabilities, and the killer app in all this is money. You're in, that's your vertical. >> Bala: Yes. >> That's your industry. The killer app is money and marketplaces. Your thoughts? >> Bala: I think, the beauty of what these technologies are doing, is for the first time creating financial inclusion to happen and the very first case of where financial inclusion is enabled, is in payments. So, when we open up the banking system predominantly from a payment perspective, which is what things like blockchain and others enable, if we succeed in doing that, then for the first time we've enabled, that's 2 billion people unbanked or underbanked-2 billion. >> John: Yeah. >> Bringing them into this financial system allows for. >> And some people are discriminated against too because they don't have a track record. Banks can't handle some of the things that others are now filling the void with crypto and blockchain. >> Bala: Right, or they can't service them profitably. But for the first time now, you're looking at the economics that cloud, and AI, and blockchain, these technologies bring, not just into banking and capital markets areas but into insurance and I'd love to have my colleague, Brian, talk with the insurance cases are enabled as well. >> John: Brian, insurance- go. >> Yeah, so it's a slightly different dynamic. There it's the, if you think about the fundamental pattern of blockchain it's around eliminating a central or a middle-man or a central, you know, gatekeeper, if you will. And the entire insurance industry is largely made up of middle-men, right? You've got people with risk at one end and you've got sources of capital at the other end and everybody's playing a role between a broker, and a carrier, and a re-insurer. In sort of facilitating that management and that transfer of risk. >> John: So you've got to extract some efficiencies out of that. Business model opportunity. >> So efficiencies, there's a lot of conversations around efficiencies, around automation, but interestingly, it's around the disruptive business model, right? The technology is mildly interesting but it's the new business models that blockchain will enable. >> John: Yeah, I see banking picking up. The early adopter on blockchain but I see, maybe it lagging a bit in insurance but I definitely see some opportunity there. But short term, data is driving insurance because, you know, I don't have a Tesla but my friend has a Tesla. The insurance company will know exactly who is rolling through those stop signs. They know everything that he's doing, All the data is there, so AI becomes really the low hanging fruit for insurance in that industry. Do you agree with that? Comment, reaction? >> Brian: Yeah, and we're just at the beginning, right? Because as you say, data is the asset that we manage. So we have a lot of data in terms of transactional data, the traditional operational data. What we're discovering, and what we're sort of licking our lips over almost is all of this new unstructured data, whether it's sensor data, behavioral data, and you're right, 'cause the challenge that we had around automation and cognitive computing, if you will. We're here at IBM with the Watson tech, was enough data, and the consistency and quality of that data. So we have that now, and we're making tremendous strides around in particular here, with the Watson brand, and the Watson cognitive. >> John: You know, one of the things I wish, was Dan Hutches was here, he's not, he's the CTO in charge. You've guys have been doing all these crowd chats our software that we wrote. That's pretty interesting. I've personally enjoyed all the conversations and give a shout out to Dan and you guys for really great conversation. You guys know what you're talking about. It's clear in the data you guys are taking an outside-in approach and collaborating. But your topics are on target. You're talking about digital transformation kind of holistically, but then you start to dive down into specific use cases. So, Bala, what is the favorite, or the most popular digital disruptive topic that's being discussed within DXC and your clients and in the marketplace? >> So, at the outset, within DXC, as digital transformation takes hold with our customers and we aim to be the premier provider of that enablement, what we've realized ourselves is that we provide a lot of services to our clients across many industries but there are commonalities across what we provide in terms of service delivery. And so it made sense for us to, number one: look at the commonalities and create a platform that was common across industries, across offerings that we bring to the marketplace. That commonality is what we call internally, and externally now, as bionics. And it's a platform that we are bringing forward that for the first time ties together what we are talking about both here at this event but also with our clients. Ties together intelligence, orchestration, and automation which are the fundamental, >> John: It's called bionics? >> Bionics. And internally we call it platform DXC upon which all of our offerings and services are brought to market. >> John: Well there's disruption going on in your business. So, I want to talk about, double-down on that for a second. I'm seeing a trend, certainly in the public sector market where the use cases are well enough defined. So you're seeing automatic code generation becoming a real part of the delivery process. Now, what that's going to do is essentially, think of provisioning and configuration management in cloud. If you could apply actual process code that you've done before in the commonalities, this is going to change the delivery timeframe. So you're looking at essentially auto-provisioning software. Not just like, configuration management resources. No, I'm saying here's a value chain, here's a block chain, here's some AI, just configure it like a LEGO block, push. That could take months to deliver the old way. >> Bala: Right. >> Your thoughts to that? Are you guys on that? Do you guys see that as something that's going to be an opportunity for you? Some companies, I've seen, Global system integrator, is being disrupted by this, cause they don't have this. New SI's, new system integrators, are thinking this way and that's a DevOps mindset. Are you prepared for that, do you see it coming? And what's your answer to that? >> So we saw that coming about 3 and a half plus years ago. And our shift away from being a pure SI began then. And so we are an SI, but we are a service integrator rather than a systems integrator. And we began that trend in our journey, 3 plus years ago. And the reason we began that trend was what you pointed out. Today, infrastructure is delivered as a code. So not even as a service but as a code, and so imagine provisioning infrastructure and all the capabilities that ride on it, just as code. And that's where this is headed. In that model, we become provider and provisioner of services, rather than just a system. >> John: And the cost structure is completely changed because the services, Amazon has proven, and now IBM is following suit with their power platform and other things, that you can actually have the kind of compute but it's a catalog of services. So this is going to change the price competitiveness. So you know, big bids, that used to be billions of dollars, you guys can compete. I mean, am I seeing it right? >> Brian: That transition's already, that ship's sailed, so to speak, in terms of the large outsourcing deals the large, where there's apps or infrastructure, it's all moving to digital transformation consumption based commercial models. And it's really bionics that Bala mentioned a minute ago, that is our answer to the threat you described a minute ago. It's really about automating and digitizing and building intelligence into the entire, if you will, build, deliver, operate value chain of our business. >> John: Talk about the multi-vendor, multi-choice, technology-choice, as your customers and people in general on this journey of digital transformation. They have to make, they used to make technology decisions. Now they're making business logic decisions around how to reconfigure their value chains to optimize for new efficiencies and extract away inefficiencies. Blockchain is a great example, AI is another, automation is in the middle, all the cloud. So you have now business logic as the risk, technology not so much because infrastructure as code has proven that you can have server-less, you can have all kinds of coolness that can be managed in an agile way. So the business model aspect is key. How are you guys dealing with that, cause I know you're here at the IBM Think Show, their partner. I see you at the Amazon shows. We see you guys everywhere. So you're horizontally scaling. By design, is that what customers want? What is the DXC view on this? >> So our value proposition has always had partners as the key element of what we do. And so if you look at what we do, you can look at it from two perspectives. One, proprietary ways of thinking, proprietary systems are long since gone. >> And waterfall methodologies, gone, dead. >> Yes, those are all long since gone. >> If you're still doing that, note to self: you're going to be out of business. >> Exactly, so we've actually hinged a lot of what we do on our offerings, our capabilities, and so on around openness, around open source, and so forth. So that's number one. Number Two: In this world, it's no longer about just DXC or just IBM or just somebody, one person bringing everything to our clients. It's about how do you engage proactively and build co-innovation and co-services with our partners and bring that to our clients. >> I mean, IBM just announced that a deal with Google. They've got tensorflow and their deal. So you have all kinds of melting pot. Okay, let's talk about blockchain again. Go back to my favorite topic. So, if you look up that stack, you've got blockchain, you've got cryptocurrency, protocols, and what-not, mentioned securitization, you've got security tokens, you've got utility tokens. You can almost see where this is going. And then you've got on top of that, what's coming, is a mass in-migration of decentralized application developers. Okay, kind of cloud plus. You know, they know cloud, they know DevOps, infrastructure as code, but they're looking at it from a decentralization standpoint, different makeup. And you see, ICOs, initial coin offerings, I think this is an application of you know, inefficiencies around capital markets but that's, you know, put that aside for a second. But blockchain, crypto currency, and decentralized applications, how do you guys see that trend? What are you guys doing? Are you integrating it in? You mentioned token economics, you're in the banking field. Your thoughts on that? >> Bala: Sure, on the blockchain front, as I mentioned to you, there are a number of platforms that are out there. There is the R3 Corda platform. There's a platform that JPMorgan initiated that we're leveraging as well. >> John: Yeah, so they pooh-poohed Bitcoin but then they're back in the game again. (laughter) >> Bala: Yes, that's right. And then there is the Hyperledger Fabric as well. So these platforms are going to take their course of evolution and we are working across all of those platforms. Now, the more interesting thing that you mentioned is people and skills. What we've find today in the marketplace is with our clients is a dramatic shortage of skills in these areas. And so internally, what we have done at DXC is actually open our own service delivery to a vast pool of developers that you talked about earlier as being freelance, independent folks. We open our entire service delivery to them as well. And we look at that global talent pool for our own service delivery. >> Using community as a way to scale. >> Bala: Using communities, yes. And that's exactly what we're doing in our talent process. It's not just about our people, our employees, but our partners as well as what exists in the open marketplace. >> Brian, talk about the insurance area as a way to tease out other trends. Specifically, the question is What is the biggest things that people know they're walking into? What's the tail-wind that they see, that's going to give them hope? And then, What's the head-winds? What are the blockers? And what should they be aware of? What are some of the marketplace dynamics that translate into other industries? >> Brian: Well, let's start with the obvious blocker is legacy debt, right? So you talked about the risk of all that business knowledge, that domain expertise, that's all today encapsulated in existing, what you may call legacy systems, right? So that's the head-wind by far. The tail-wind is that unlike, say 15 years ago, and we were in the last sort of, dot-com boom, when it was all about the front office and customer experience, the customer is way ahead of us. So culturally, the customer is challenging industry to catch up. So that's the tail-wind in my mind. And the real opportunity is to think about it in terms of a dual agenda. So think about it in terms as progressively, simultaneously building new digital capability, whilst ultimately beginning to unbundle and tackle that legacy debt. And I think customers now are starting to see a path forward. We're in the market in both banking and insurance with digital platforms, with industry resource models, API fabrics that can go back in, modernize legacy systems. So there's a real fast time to market. >> And it changes your engagement with clients. It's not a one and done, you're sticking through the service layer. >> Brian: Oh it's a journey, but the difference, I think, between DXC and a lot of other people is that we are in the market, in production, with real assets. And you can show that journey. So it just becomes a conversation around what's your pain point? Where are you starting from? Where do you want to go? >> And you're bringing the community in to help on the delivery side, everyone wins. >> Brian: And that community is a combination of three things. That's our own employees, obviously within the industry, and within our offerings that know banking, that know insurance. It's all of the DXC people in the horizontals. Because we're bringing everything now. These platforms encapsulate infrastructure, security, service management, analytics, mobility, all of that is built into these platforms. And then, it's going out into our partner community. And then, it's going out into the open community. And we're tapping into all of those. >> John: Brian and Bala, thanks so much. 2 power CTOs here on the Cube, having a CTO conversation around how scale, cloud, AI, blockchain, new technologies are enabling new business models at a faster pace of change, with a lower cost structure, and more time to value. Again, it's all about the value creation. The killer app is money and marketplaces and community. Guys, thanks so much for sharing. I'm John Furrier here at IBM Think 2018 Cube Studios. More after this short break. (electronic music)
SUMMARY :
Brought to you by IBM. We are in Las Vegas, the Mandalay Bay, for IBM Think. And the bread is blockchain and AI. leveraging both the trust capability that block chain And with that, we're doing some very interesting work. John: Bala, talk about the globalization The killer app is money and marketplaces. and the very first case of where financial inclusion that others are now filling the void But for the first time now, you're looking at the economics And the entire insurance industry is John: So you've got to extract the new business models that blockchain will enable. All the data is there, so AI becomes really 'cause the challenge that we had around automation It's clear in the data you guys are taking that for the first time ties together and services are brought to market. becoming a real part of the delivery process. Do you guys see that as something And the reason we began that trend So you know, big bids, that used to be and building intelligence into the entire, if you will, So the business model aspect is key. And so if you look at what we do, If you're still doing that, note to self: It's about how do you engage proactively And you see, ICOs, initial coin offerings, There is the R3 Corda platform. John: Yeah, so they pooh-poohed Bitcoin Now, the more interesting thing that you And that's exactly what we're doing in our talent process. What is the biggest things that people And the real opportunity is to think about it And it changes your engagement with clients. And you can show that journey. And you're bringing the community in It's all of the DXC people in the horizontals. Again, it's all about the value creation.
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Wilfredo Sotolongo, Lenovo EMEA & Bob Wallace, Nutanix | .NEXT Conference EU 2017
>> Announcer: Live from Nice, France, it's theCUBE covering .NEXT Conference 2017, Europe, brought to you by Nutanix. >> The sun is shining here in Nice, France. I'm Stu Miniman and this is theCUBE. Happy to welcome back to the program two guests that we have had on before, Bob Wallace with Nutanix and Wilfredo Sotolongo who's with Lenovo. Gentlemen, thanks so much for joining us. >> Thanks for having us. >> So, we're gettin' towards the end of another Nutanix .NEXT show. I've had the pleasure of being in all five of the shows, so a lot to kind of go through. Bob, we've had you on the program a couple of times. You've been involved with all the OEM relationships there. Bring us up to speed as to kind of you know, where does OEM fit in the overall Nutanix story? >> It's a big part of how we're going to market now. It really ties in with our interest in providing customers with choice like we do from a hypervisor perspective. We also do from a platform perspective to give customers the ability to, they love the goodness, let's say, of Nutanix and all the things that the Nutanix solution brings and then they get the opportunity to then connect with, connect that with the relationship they may have with Lenovo as a partner to tie in with that to truly work through the Lenovo goodness from a support perspective and everything like that. So, we see it as a broader theme in how Nutanix kind of goes to market which is providing a maximum amount of choice to our customers. >> So, Wilfredo, we've had the pleasure of kind of documenting some of the changes going on. You came in to Lenovo through the IBM X86 acquisition. We've watched Lenovo build out the data center group. I've interviewed Kirk Skaugen three times this year already and you know, have seen partner events at Lenovo events so talk to us just a little bit about how's your role changed and how do we think of Lenovo today, before we even get into the Nutanix piece of it. >> Well, Lenovo has a very different approach to the segment, right. We see a tremendous opportunity in tripling of our addressable market, primarily driven by the shift to software define architectures with Nutanix being one of the primary software define architectures and we see ourselves as having a technology disrupter responsibility, i.e., rather than being the legacy provider with protecting the status quo, we see ourselves as the challengers trying to shift the discussion to the future. And, it actually feeds right in to why we partner with Nutanix almost two years ago now, right. We saw Nutanix as an emerging, aggressive, forward looking provider of technology and new options and with that common vision and common role in the industry we decided to partner with them to accelerate the process. So, different role, new relationship, actually not as new anymore, almost two years, but the same common desire. >> What I think and I'd just build on that, it ties in perfectly with Nutanix disruptive technology and approach and I personally as a sales leader and sales rep myself overtime you should have a perspective and Lenovo has made choices to have a perspective in how they're approaching the market with the technology rather than some of the vendors that have kind of a menu approach and I think it's the right thing that serves the customers needs to be able to be a trusted advisor to the customer and not say, I can offer you anything, but to say, here's what I believe is the right solution for you, and Lenovo does a great job at that. >> Wilfredo, we've heard from Nutanix a lot this week. Their goal is to be an iconic software company. So, that means they're going to need hardware, they're going to need someone to help complete some of the pieces there. Why is Nutanix best in partnership with Lenovo? >> Okay, that's a perfect question, but you said something that triggered a comment that I made to you earlier today. I like the shift I'm seeing in the messaging and the strategy and the product direction that Nutanix has embarked upon the last six to 12 months because aspiring to be much more than a hyperconversion of such a provider is key, right, for the success. This multi-cloud hybrid environments, right, you need to play, to be much more than just the virtual storage player, right. Now, with that said, we got together with Nutanix and we started building our portfolio, right. The first few months of the relationship we were just trying to catch up to what was already there. The good news is we've been investing consistently in this two years and now instead of trying to catch up we're actually leading the transformation. So, to answer your very specific question, point number one, we're the first ones to market with Skylake, Intel Skylake versions of their solution. Even your own is not going to, is coming in a few months. Ours is already in market since last month. Point number two, we recognize the need to virtualize not only the server and the storage capability but also the network. And we invested in software in our switches, in the Lenovo switches that allow us to virtualize all three of them in Nutanix implementations. So, as a Nutanix system administrator you have the choice now with Lenovo, and only with Lenovo, to manage even the network and when there are unfortunate circumstances that create a failure all of that, the migration, all the workloads are completely automated including the networking changes required, right. Number three, this one I didn't even know til one of my Nutanix colleagues pointed it out today, is our latest version of hardware where we run the Nutanix workloads has unique resiliency and availability features that none of my competitors have, like unstoppable fans. Fans are actually the number one item that breaks in infrastructure. So, unstoppable fans makes a big difference for them, right. And then last but not least, there is the one that has characterized us the most over the almost two year long relationship is support, right. We come from a heritage of enterprise great support, right. Things don't go down. The quality of the hardware, the quality of the software, the quality of the support structure, that make sure that the client has peace of mind in terms of if anything goes wrong. Four points. >> Bob, one of the reasons of course Nutanix partners with companies like Lenovo is to help with reach. Can you speak to kind of the global go to market that they help with? >> Oh, absolutely, yeah. So, I've recently also taken on our channel organization from the sales perspective and from my perspective we really have, we have regional partners, we have national partners and we have global partners, and those global partners are OEMs like Lenovo. They had the ability to allow us to engage with global customers that have operations all over the world to not only get the right product in the right place, but also from a support perspective support those customers in place because just like Lenovo, Nutanix and we talk a lot about our NPS score and our support organization, but it really is that ties together in such a good way. Our 90 plus NPS score our customers depend and count on us for that and when they're looking at the underlying hardware platform they need something that keeps that level of commitment to the customer there and that's what Lenovo brings. And, from a global perspective, it gives us a reach frankly a company the size that we've been over the last two years, just couldn't serve some areas of the world. >> In a specific area where I think we can make a big difference together is in global Fortune 500. This is also part of my responsibility inside Lenovo and which I picked up recently, in the last few months, and as the Nutanix technology is maturing and proven into the largest, most complex environments, we're helping support their reach into those biggest accounts where we already tend to be a large provider of either PC or server technology, right. So, and it happens to be by the way, one of the strongest capabilities that Lenovo has as compared to what I expected when I first came in here, right. We're pretty good in terms of the global accounts program. >> Wilfredo, I wonder if you could expand on that a little bit 'cause absolutely goin' up market. You know every company wants to go up market. Is the enterprise, have they just not felt the maturity was there? Are they a little nervous about young companies or why is it now ready for those type of engagements? >> I'm not seeing that much resistance anymore. To be very candid I'm not sure why there was any resistance in the first place, maybe because of a young company. Right now it's more about the discipline to come in, pick a use case, demonstrate into approval concept and execute it flawlessly, right. Where we do that, which by the way, we most of the time do through systems integrators, like IBM, like Capgemini, like APMG, it works very well and we're beginning to see some I'm going to say, fairly large deployments that we hope to build on for the future. >> We had some meetings here this week with some of those, a lot of those customers here, those large organizations that we're partnering up on. >> Any specific verticals or geographies that you're especially excited for kind of catchin' fire lately? >> Well, AMIA, I think we've AMIA for Lenovo is the, if I had to rank the fastest growing market for Lenovo and I think we've had a lot of, Wilfredo and our team, have been working closely together over the last two years to really build that out. So, I'd say AMIA is very strong. I think we're seeing a lot of growth. But, with Lenovo clearly Asia, the Asian region, PRC is a huge market for them. It's, they obviously have a deep legacy there. So, we're doing a lot in Apak as well. >> From an industry perspective I actually don't pick up a pattern. I see your, our, technology quite applicable in almost all industries. I mean, earlier in the conference we had one of our customers speak, right, one of our young customers speak, right, one of the hospital in a server, right. Healthcare, state of the art hospital, state of the art IT infrastructure, running everything, running everything, right, from the hospital information system to the medical imaging OEM software, everything, right and we see more and more institutions, right, making the migration, making the jump to state of the art architectures technologies and running the totality of the workloads. >> And, that's a core government project and very important project for the government of Azerbaijan and having a trusted partner in Lenovo in that scenario not only gives us the reach to reach into Azerbaijan but to have the trust level with an institution that ultimately has to be successful. A hospital, you just, there's no room for error. >> Want to give you both really the final word here. Wilfredo, if somebody didn't come to the event, what might they not know about HX and the offering of that that you'd want to make sure that they dig in and learn a little more about? >> Lenovo is all about disrupting the status quo and helping you get to the future faster. Nutanix is about the same thing. Together we've actually created an offering now that is differentiated against all the OEMs. Come talk to both of us about it. >> I'd say if you weren't here at the show the thing you might have missed is Nutanix bringing our one click simplicity that we're known for to the cloud era and really helping customers manage what we call an enterprise cloud that includes multiple cloud offerings on prem and public cloud with our one click simplicity and removing a lot of the barriers and complexity that customers are dealing with today as they look at how to manage their infrastructure between the different clouds that are out there. >> Bob Wallace, Wilfredo Sotolongo, thank you gentlemen both for joining us again. We're getting towards the end of two days of live coverage but be sure to check out theCUBE.net for all of our coverage for this and all upcoming shows. I'm Stu Miniman and you're watching theCUBE.
SUMMARY :
brought to you by Nutanix. Happy to welcome back to the program I've had the pleasure of being in all five of the shows, of Nutanix and all the things that the Nutanix documenting some of the changes going on. in the industry we decided to partner with them that serves the customers needs to be able to be So, that means they're going to need hardware, The first few months of the relationship we were Bob, one of the reasons of course Nutanix partners They had the ability to allow us to engage So, and it happens to be by the way, one of the strongest Is the enterprise, have they just not felt Right now it's more about the discipline to come in, We had some meetings here this week with some over the last two years to really build that out. and running the totality of the workloads. to reach into Azerbaijan but to have the trust level Want to give you both really the final word here. that is differentiated against all the OEMs. and removing a lot of the barriers and complexity coverage but be sure to check out theCUBE.net
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Day 4 Keynote Analysis | AWS re:Invent 2022
(upbeat music) >> Good morning everybody. Welcome back to Las Vegas. This is day four of theCUBE's wall-to-wall coverage of our Super Bowl, aka AWS re:Invent 2022. I'm here with my co-host, Paul Gillin. My name is Dave Vellante. Sanjay Poonen is in the house, CEO and president of Cohesity. He's sitting in as our guest market watcher, market analyst, you know, deep expertise, new to the job at Cohesity. He was kind enough to sit in, and help us break down what's happening at re:Invent. But Paul, first thing, this morning we heard from Werner Vogels. He was basically given a masterclass on system design. It reminded me of mainframes years ago. When we used to, you know, bury through those IBM blue books and red books. You remember those Sanjay? That's how we- learned back then. >> Oh God, I remember those, Yeah. >> But it made me think, wow, now you know IBM's more of a systems design, nobody talks about IBM anymore. Everybody talks about Amazon. So you wonder, 20 years from now, you know what it's going to be. But >> Well- >> Werner's amazing. >> He pulled out a 24 year old document. >> Yup. >> That he had written early in Amazon's evolution about synchronous design or about essentially distributed architectures that turned out to be prophetic. >> His big thing was nature is asynchronous. So systems are asynchronous. Synchronous is an illusion. It's an abstraction. It's kind of interesting. But, you know- >> Yeah, I mean I've had synonyms for things. Timeless architecture. Werner's an absolute legend. I mean, when you think about folks who've had, you know, impact on technology, you think of people like Jony Ive in design. >> Dave: Yeah. >> You got to think about people like Werner in architecture and just the fact that Andy and the team have been able to keep him engaged that long... I pay attention to his keynote. Peter DeSantis has obviously been very, very influential. And then of course, you know, Adam did a good job, you know, watching from, you know, having watched since I was at the first AWS re:Invent conference, at time was President SAP and there was only a thousand people at this event, okay? Andy had me on stage. I think I was one of the first guest of any tech company in 2011. And to see now this become like, it's a mecca. It's a mother of all IT events, and watch sort of even the transition from Andy to Adam is very special. I got to catch some of Ruba's keynote. So while there's some new people in the mix here, this has become a force of nature. And the last time I was here was 2019, before Covid, watched the last two ones online. But it feels like, I don't know 'about what you guys think, it feels like it's back to 2019 levels. >> I was here in 2019. I feel like this was bigger than 2019 but some people have said that it's about the same. >> I think it was 60,000 versus 50,000. >> Yes. So close. >> It was a little bigger in 2019. But it feels like it's more active. >> And then last year, Sanjay, you weren't here but it was 25,000, which was amazing 'cause it was right in that little space between Omicron, before Omicron hit. But you know, let me ask you a question and this is really more of a question about Amazon's maturity and I know you've been following them since early days. But the way I get the question, number one question I get from people is how is Amazon AWS going to be different under Adam than it was under Andy? What do you think? >> I mean, Adam's not new because he was here before. In some senses he knows the Amazon culture from prior, when he was running sales and marketing prior. But then he took the time off and came back. I mean, this will always be, I think, somewhat Andy's baby, right? Because he was the... I, you know, sent him a text, "You should be really proud of what you accomplished", but you know, I think he also, I asked him when I saw him a few weeks ago "Are you going to come to re:Invent?" And he says, "No, I want to leave this to be Adam's show." And Adam's going to have a slightly different view. His keynotes are probably half the time. It's a little bit more vision. There was a lot more customer stories at the beginning of it. Taking you back to the inspirational pieces of it. I think you're going to see them probably pulling up the stack and not just focused in infrastructure. Many of their platform services are evolved. Many of their, even application services. I'm surprised when I talk to customers. Like Amazon Connect, their sort of call center type technologies, an app layer. It's getting a lot. I mean, I've talked to a couple of Fortune 500 companies that are moving off Ayer to Connect. I mean, it's happening and I did not know that. So it's, you know, I think as they move up the stack, the platform's gotten more... The data centric stack has gotten, and you know, in the area we're working with Cohesity, security, data protection, they're an investor in our company. So this is an important, you know, both... I think tech player and a partner for many companies like us. >> I wonder the, you know, the marketplace... there's been a big push on the marketplace by all the cloud companies last couple of years. Do you see that disrupting the way softwares, enterprise software is sold? >> Oh, for sure. I mean, you have to be a ostrich with your head in the sand to not see this wave happening. I mean, what's it? $150 billion worth of revenue. Even though the growth rates dipped a little bit the last quarter or so, it's still aggregatively between Amazon and Azure and Google, you know, 30% growth. And I think we're still in the second or third inning off a grand 1 trillion or 2 trillion of IT, shifting not all of it to the cloud, but significantly faster. So if you add up all of the big things of the on-premise world, they're, you know, they got to a certain size, their growth is stable, but stalling. These guys are growing significantly faster. And then if you add on top of them, platform companies the data companies, Snowflake, MongoDB, Databricks, you know, Datadog, and then apps companies on top of that. I think the move to the Cloud is inevitable. In SaaS companies, I don't know why you would ever implement a CRM solution on-prem. It's all gone to the Cloud. >> Oh, it is. >> That happened 15 years ago. I mean, begin within three, five years of the advent of Salesforce. And the same thing in HR. Why would you deploy a HR solution now? You've got Workday, you've got, you know, others that are so some of those apps markets are are just never coming back to an on-prem capability. >> Sanjay, I want to ask you, you built a reputation for being able to, you know, forecast accurately, hit your plan, you know, you hit your numbers, you're awesome operator. Even though you have a, you know, technology degree, which you know, that's a two-tool star, multi-tool star. But I call it the slingshot economy. This is like, I mean I've seen probably more downturns than anybody in here, you know, given... Well maybe, maybe- >> Maybe me. >> You and I both. I've never seen anything like this, where where visibility is so unpredictable. The economy is sling-shotting. It's like, oh, hurry up, go Covid, go, go go build, build, build supply, then pull back. And now going forward, now pulling back. Slootman said, you know, on the call, "Hey the guide, is the guide." He said, "we put it out there, We do our best to hit it." But you had CrowdStrike had issues you know, mid-market, ServiceNow. I saw McDermott on the other day on the, on the TV. I just want to pay, you know, buy from the guy. He's so (indistinct) >> But mixed, mixed results, Salesforce, you know, Octa now pre-announcing, hey, they're going to be, or announcing, you know, better visibility, forward guide. Elastic kind of got hit really hard. HPE and Dell actually doing really well in the enterprise. >> Yep. >> 'Course Dell getting killed in the client. But so what are you seeing out there? How, as an executive, do you deal with such poor visibility? >> I think, listen, what the last two or three years have taught us is, you know, with the supply chain crisis, with the surge that people thought you may need of, you know, spending potentially in the pandemic, you have to start off with your tech platform being 10 x better than everybody else. And differentiate, differentiate. 'Cause in a crowded market, but even in a market that's getting tougher, if you're not differentiating constantly through technology innovation, you're going to get left behind. So you named a few places, they're all technology innovators, but even if some of them are having challenges, and then I think you're constantly asking yourselves, how do you move from being a point product to a platform with more and more services where you're getting, you know, many of them moving really fast. In the case of Roe, I like him a lot. He's probably one of the most savvy operators, also that I respect. He calls these speedboats, and you know, his core platform started off with the firewall network security. But he's built now a very credible cloud security, cloud AI security business. And I think that's how you need to be thinking as a tech executive. I mean, if you got core, your core beachhead 10 x better than everybody else. And as you move to adjacencies in these new platforms, have you got now speedboats that are getting to a point where they are competitive advantage? Then as you think of the go-to-market perspective, it really depends on where you are as a company. For a company like our size, we need partners a lot more. Because if we're going to, you know, stand on the shoulders of giants like Isaac Newton said, "I see clearly because I stand on the shoulders giants." I need to really go and cultivate Amazon so they become our lead partner in cloud. And then appropriately Microsoft and Google where I need to. And security. Part of what we announced last week was, last month, yeah, last couple of weeks ago, was the data security alliance with the biggest security players. What was I trying to do with that? First time ever done in my industry was get Palo Alto, CrowdStrike, Wallace, Tenable, CyberArk, Splunk, all to build an alliance with me so I could stand on their shoulders with them helping me. If you're a bigger company, you're constantly asking yourself "how do you make sure you're getting your, like Amazon, their top hundred customers spending more with that?" So I think the the playbook evolves, and I'm watching some of these best companies through this time navigate through this. And I think leadership is going to be tested in enormously interesting ways. >> I'll say. I mean, Snowflake is really interesting because they... 67% growth, which is, I mean, that's best in class for a company that's $2 billion. And, but their guide was still, you know, pretty aggressive. You know, so it's like, do you, you know, when it when it's good times you go, "hey, we can we can guide conservatively and know we can beat it." But when you're not certain, you can't dial down too far 'cause your investors start to bail on you. It's a really tricky- >> But Dave, I think listen, at the end of the day, I mean every CEO should not be worried about the short term up and down in the stock price. You're building a long-term multi-billion dollar company. In the case of Frank, he has, I think I shot to a $10 billion, you know, analytics data warehousing data management company on the back of that platform, because he's eyeing the market that, not just Teradata occupies today, but now Oracle occupies or other databases, right? So his tam as it grows bigger, you're going to have some of these things, but that market's big. I think same with Palo Alto. I mean Datadog's another company, 75% growth. >> Yeah. >> At 20% margins, like almost rule of 95. >> Amazing. >> When they're going after, not just the observability market, they're eating up the sim market, security analytics, the APM market. So I think, you know, that's, you look at these case studies of companies who are going from point product to platforms and are steadily able to grow into new tams. You know, to me that's very inspiring. >> I get it. >> Sanjay: That's what I seek to do at our com. >> I get that it's a marathon, but you know, when you're at VMware, weren't you looking at the stock price every day just out of curiosity? I mean listen, you weren't micromanaging it. >> You do, but at the end of the day, and you certainly look at the days of earnings and so on so forth. >> Yeah. >> Because you want to create shareholder value. >> Yeah. >> I'm not saying that you should not but I think in obsession with that, you know, in a short term, >> Going to kill ya. >> Makes you, you know, sort of myopically focused on what may not be the right thing in the long term. Now in the long arc of time, if you're not creating shareholder value... Look at what happened to Steve Bomber. You needed Satya to come in to change things and he's created a lot of value. >> Dave: Yeah, big time. >> But I think in the short term, my comments were really on the quarter to quarter, but over a four a 12 quarter, if companies are growing and creating profitable growth, they're going to get the valuation they deserve. >> Dave: Yeah. >> Do you the... I want to ask you about something Arvind Krishna said in the previous IBM earnings call, that IT is deflationary and therefore it is resistant to the macroeconomic headwinds. So IT spending should actually thrive in a deflation, in a adverse economic climate. Do you think that's true? >> Not all forms of IT. I pay very close attention to surveys from, whether it's the industry analysts or the Morgan Stanleys, or Goldman Sachs. The financial analysts. And I think there's a gluc in certain sectors that will get pulled back. Traditional view is when the economies are growing people spend on the top line, front office stuff, sales, marketing. If you go and look at just the cloud 100 companies, which are the hottest private companies, and maybe with the public market companies, there's way too many companies focused on sales and marketing. Way too many. I think during a downsizing and recession, that's going to probably shrink some, because they were all built for the 2009 to 2021 era, where it was all about the top line. Okay, maybe there's now a proposition for companies who are focused on cost optimization, supply chain visibility. Security's been intangible, that I think is going to continue to an investment. So I tell, listen, if you are a tech investor or if you're an operator, pay attention to CIO priorities. And right now, in our business at Cohesity, part of the reason we've embraced things like ransomware protection, there is a big focus on security. And you know, by intelligently being a management and a security company around data, I do believe we'll continue to be extremely relevant to CIO budgets. There's a ransomware, 20 ransomware attempts every second. So things of that kind make you relevant in a bank. You have to stay relevant to a buying pattern or else you lose momentum. >> But I think what's happening now is actually IT spending's pretty good. I mean, I track this stuff pretty closely. It's just that expectations were so high and now you're seeing earnings estimates come down and so, okay, and then you, yeah, you've got the, you know the inflationary factors and your discounted cash flows but the market's actually pretty good. >> Yeah. >> You know, relative to other downturns that if this is not a... We're not actually not in a downturn. >> Yeah. >> Not yet anyway. It may be. >> There's a valuation there. >> You have to prepare. >> Not sales. >> Yeah, that's right. >> When I was on CNBC, I said "listen, it's a little bit like that story of Joseph. Seven years of feast, seven years of famine." You have to prepare for potentially your worst. And if it's not the worst, you're in good shape. So will it be a recession 2023? Maybe. You know, high interest rates, inflation, war in Russia, Ukraine, maybe things do get bad. But if you belt tightening, if you're focused in operational excellence, if it's not a recession, you're pleasantly surprised. If it is one, you're prepared for it. >> All right. I'm going to put you in the spot and ask you for predictions. Expert analysis on the World Cup. What do you think? Give us the breakdown. (group laughs) >> As my... I wish India was in the World Cup, but you can't get enough Indians at all to play soccer well enough, but we're not, >> You play cricket, though. >> I'm a US man first. I would love to see one of Brazil, or Argentina. And as a Messi person, I don't know if you'll get that, but it would be really special for Messi to lead, to end his career like Maradonna winning a World Cup. I don't know if that'll happen. I'm probably going to go one of the Latin American countries, if the US doesn't make it far enough. But first loyalty to the US team, and then after one of the Latin American countries. >> And you think one of the Latin American countries is best bet to win or? >> I don't know. It's hard to tell. They're all... What happens now at this stage >> So close, right? >> is anybody could win. >> Yeah. You just have lots of shots of gold. I'm a big soccer fan. It could, I mean, I don't know if the US is favored to win, but if they get far enough, you get to the finals, anybody could win. >> I think they get Netherlands next, right? >> That's tough. >> Really tough. >> But... The European teams are good too, but I would like to see US go far enough, and then I'd like to see Latin America with team one of Argentina, or Brazil. That's my prediction. >> I know you're a big Cricket fan. Are you able to follow Cricket the way you like? >> At god unearthly times the night because they're in Australia, right? >> Oh yeah. >> Yeah. >> I watched the T-20 World Cup, select games of it. Yeah, you know, I'm not rapidly following every single game but the World Cup games, I catch you. >> Yeah, it's good. >> It's good. I mean, I love every sport. American football, soccer. >> That's great. >> You get into basketball now, I mean, I hope the Warriors come back strong. Hey, how about the Warriors Celtics? What do we think? We do it again? >> Well- >> This year. >> I'll tell you what- >> As a Boston Celtics- >> I would love that. I actually still, I have to pay off some folks from Palo Alto office with some bets still. We are seeing unprecedented NBA performance this year. >> Yeah. >> It's amazing. You look at the stats, it's like nothing. I know it's early. Like nothing we've ever seen before. So it's exciting. >> Well, always a pleasure talking to you guys. >> Great to have you on. >> Thanks for having me. >> Thank you. Love the expert analysis. >> Sanjay Poonen. Dave Vellante. Keep it right there. re:Invent 2022, day four. We're winding up in Las Vegas. We'll be right back. You're watching theCUBE, the leader in enterprise and emerging tech coverage. (lighthearted soft music)
SUMMARY :
When we used to, you know, Yeah. So you wonder, 20 years from now, out to be prophetic. But, you know- I mean, when you think you know, watching from, I feel like this was bigger than 2019 I think it was 60,000 But it feels like it's more active. But you know, let me ask you a question So this is an important, you know, both... I wonder the, you I mean, you have to be a ostrich you know, others that are so But I call it the slingshot economy. I just want to pay, you or announcing, you know, better But so what are you seeing out there? I mean, if you got core, you know, pretty aggressive. I think I shot to a $10 billion, you know, like almost rule of 95. So I think, you know, that's, I seek to do at our com. I mean listen, you and you certainly look Because you want to Now in the long arc of time, on the quarter to quarter, I want to ask you about And you know, by intelligently But I think what's happening now relative to other downturns It may be. But if you belt tightening, to put you in the spot but you can't get enough Indians at all But first loyalty to the US team, It's hard to tell. if the US is favored to win, and then I'd like to see Latin America the way you like? Yeah, you know, I'm not rapidly I mean, I love every sport. I mean, I hope the to pay off some folks You look at the stats, it's like nothing. talking to you guys. Love the expert analysis. in enterprise and emerging tech coverage.
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Erkang Zheng, JupiterOne | AWS re:Invent 2022 - Global Startup Program
well hello everybody John Wallace here on thecube he's continuing our segments here on the AWS Global startup showcase we are at day three of Reinventing irking Zhang is joining us now he is the CEO co-founder of Jupiter one um first off before we get going talking about you know security and big world for you guys I know what's your take on the show what's been going on out here at re invent yeah yeah ring event has been one of my favorite shows there's a lot of people here there's a lot of topics of course it's not just cyber security a lot of cloud infrastructure and just technology in general so you get a lot you know if you go walk the floor you see a lot of vendors you look at us go into sessions you can learn a lot but you're the Hot Topic right everybody's focused on Cyber yeah big time and with good reason right because as we know the Bad actors are getting even smarter and even faster and even more Nimble so just paint the landscape for me here in general right now as you see uh security Cloud Security in particular and and kind of where we are in that battle well we are clearly not winning so I think that in itself is a bit of a uh interesting problem right so as a it's not just Cloud security if you think about cyber security in general as an industry it has it has not been around for that long right but if you just look at the history of it uh we haven't done that while so uh pick another industry say medicine which has been around forever and if you look at the history of Medicine well I would argue you has done tremendously well because people live longer right when you get sick you get access to health care and yeah exactly you have Solutions and and you can see the trend even though there are problems in healthcare of course right but the trend is is good it's going well but not in cyber security more breaches more attacks more attackers we don't know what the hell we're doing with that many solutions and you know that's been one of my struggles as a former CSO and security practitioner for many years you know why is it that we're not getting better all right so I'm going to ask you the question yeah okay why aren't we getting better you know how come we can't stay ahead of the curve on this thing that for some reason it's like whack-a-mole times a hundred every time we think we solve one problem we have a hundred more that show up over here exactly and we have to address that and and our attention keeps floating around yeah I think you said it right so because we're taking this guacamole approach and we're looking for the painkiller of the day and you know we're looking for uh the Band-Aids right so and then we ended up well I I think to be fair to be fair to your industry the industry moves so quickly technology in general moves so quickly and security has been playing catch-up over time we're still playing catch-up so when you're playing catch-up you you can almost only uh look at you know what's the painkiller of what's the band name of the day so I can stop the bleeding right but I do think that we're we're to a point or we have enough painkillers and Band-Aids and and we need to start looking at how can we do better fundamentally with the basics and do the basics well because a lot of times the basics that get you into trouble so fundamentally the foundation I if I hear you right what you're saying is um you know quick changing industry right things are moving rapidly but we're not blocking and tackling we're not doing the X's and O's and so forget changing and we we got to get back to the basis and do those things right exactly you can only seem so simple it seems so simple but it's so hard right so you can you can think about you know uh even in case of building a starter building a company and and in order at one point right so we're blocking uh blocking tackling and then when we grow to a certain size we have to scale we have to figure out how to scale the business this is the same problem that happens in security as an industry we've been blocking happening for so long you know we're the industry is so young but we're to a point that we got to figure out how to scale this scale this in a fundamentally different way and I'll give you some example right so so what when we say the basics now it's easy to to think that say users should have MFA enabled is one of the basics right or another Basics will be you have endpoint protection on your devices you know maybe it's Cloud strike or Sentinel one or carbon black or whatever but the question being how do you know it is working 100 of the time right how do you know that how do you know right you find out too exactly that's right and how do you know that you have 100 coverage on your endpoints those Solutions are not going to tell you because they don't know what they don't know right if it's not enabled if it's not you know what what's the negative that you are not seeing so that's one of the things that you know that's in the basic state that you're now covering so the fundamentals it really goes to these five questions that I think that nobody has a really good answer for until now so the five questions goes what do I have right is it important what's important out of all the things I have you have a lot right you could have millions of things what important now for those that are important does it have a problem and if it has a problem who can fix it because the reality is in most cases security teams are not the ones fixing the problems they're they're the ones identical they're very good at recognizing but not so good exactly identifying the owner who can fix it right right could be could be business owner could be Engineers so the the asset ownership identification right so so these four questions and and then over time you know whether it's over a week or a month or a quarter or a year am I getting better right and then you just keep asking these questions in different areas in different domains with a different lens right so maybe that's endpoints maybe that's Cloud maybe that's you know users maybe that's a product and applications right but it really boils down to these five questions that's the foundation for any good security program if you can do that well I think we cover a lot of bases and we're going to be in much better shape than we have been all right so where do you come in man Jupiter one in terms of what you're providing because obviously you've identified this kind of pyramid yes this hierarchy of addressing needs and I assume obviously knowing you as I do and knowing the company as I do you've got Solutions that's exactly right right and and we precisely answer those five questions right for uh any organization uh from a asset perspective right because all the the answers to all those these five questions are based in assets it starts with knowing what I have right right so the the overall challenge of cyber security being broke broken I I believe is fundamentally that people do not understand and cannot uh probably deal with the complexity that we have within our own environments so again like you know using uh medicine as an example right so in order to come up with the right medicine for either it's a vaccine for covid-19 or whether it is a treatment for cancer or whatever that case may be you have to start with the foundations of understanding both the pathogen and to the human body like DNA sequencing right without those you cannot effectively produce the right medicine in modern uh you know Medicine sure right so that is the same thing that's happening in cyber security you know we spend a lot of times you know putting band days in patches right and then we spend a lot of time doing attacker research from the outside but we don't fundamentally understand in a complete way what's the complexity within our own environment in terms of digital assets and that's that's almost like the DNA of your own work what is that kind of mind-blowing in a way that if again hearing you what you're talking about is saying that the first step is to identify what you have that's right so it seems just so basic that that I should know what I what's under my hood I should know what is valuable and what is not I should prioritize what I really need to protect and what maybe can go on the second shelf yeah it has been a tough problem since the beginning of I.T not just the beginning of cyber security right so in the history of I.T we have this thing called cmdb configuration management database it is supposed to capture the configurations of it assets now over time that has become a lot more complex and and there's a lot more than just it asset that we have to understand from a security and attack service perspective right so we have to understand I.T environments we have to understand Cloud environments and applications and users and access and data and as and all of those things then then we have to take a different approach of sort of a modern cmdb right so what is the way that we can understand all of those complexity within all of those assets but not just independently within those silos but rather in a connected way so we can not only understand the attack surface but only but also understand the attack path that connect the dots from one thing to another right because everything in the organization is actually connected if if there's any one thing that sits on an island right so if you say you have a a a a server or a device or a user that is on an island that is not connected to the rest of the organization then why have it right and it doesn't matter so it's the understanding of that connect connected tissue this entire map where this you know DNA sequencing equivalent of a digital organization is what Jupiter one provides right so that visibility of the fundamental you know very granular uh level of assets and resources to answer those five questions and how does that how do I get better at that then I mean I have you to help me but but internally within our organization um I mean I don't want to be rude but I mean do I have do I have the skill for that do I have um do I have the the internal horsepower for that or or is there some need to close that Gap and how do I do it you know I'll tell you two things right so so one you mentioned the worst skills right so let me start there so because this one is very interesting we also have a huge skills shortage in cyber security we will we've all heard that for years and and and and for a long time but if you dig deeper into it why is that why is that and you know we have a lot of you know talented people right so why do we still have a skills shortage now what's interesting is if you think about what we're asking security people to do is mind-boggling so if you if you get a security analyst to say hey I want to understand how to protect something or or how to deal with an incident and what you're asking the person to do is not only to understand the security concept and be a domain expert in security you're also asking the person to and understand at the same time AWS or other clouds or endpoints or code or applications so that you can properly do the analysis and the in the response it's it's impossible it's like you know if you have you have to have a person who's an expert in everything know everything about everything that's right it's impossible so so so that's that's one thing that we have to to resolve is how do we use technology like Jupiter one to provide an abstraction so that there's Automation in place to help the security teams be better at their jobs without having to be an expert in deep technology right just add the abstract level of understanding because you know we can we can model the data and and provide the analysis and visual visualization out of the box for them so they can focus on just the security practices so that's one and the second thing is we have to change the mindset like take vulnerability management as an example right so the mindset for vulnerability management has been how do I manage findings now we have to change it to the concept of more proactive and how to manage assets so let's think about uh you know say log4j right that that happened and uh you know when it happened everybody scrambles and said hey which which devices or which you know uh systems have log4j and you know it doesn't matter what's the impact we can fix it right going back to those questions that that I mentioned before right and then um and then they try to look for a solution at a time say well where's that silver bullet that can give me the answers now what what what we struggle with though is that you know I want to maybe ask the question where were you six months ago where were you six months ago where you could have done the due diligence and put something in place that help you understand all of these assets and connections so you can go to one place and just ask for that question when something like that you know hit the fan so so if we do not fundamentally change the mindset to say I have to look at things not from a reactive findings perspective but really starting from an asset-centric you know day one perspective to look at that and have this Foundation have this map build we can't get there right so it's like you know if I need direction I go to Google Maps right but the the reason that it works is because somebody has done the work of creating the map right right if you haven't if you don't have the map and you just at you know when the time you say I gotta go somewhere and you expect the map to magically happen to show you the direction it's not going to work right right I imagine there are a lot of people out there right now are listening to thinking oh boy you know and that's what Jupiter one's all about they're there to answer your oh boy thanks for the time of course I appreciate the insights as well it's nice to know that uh at least somebody is reminding us to keep the front door locked too that's just the back door the side doors keep that front door and that garage locked up too definitely um all right we'll continue our coverage here at AWS re invent 22 this is part of the AWS Global startup showcase and you're watching the cube the leader in high-tech coverage foreign
SUMMARY :
all right so I'm going to ask you the
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Kevin Farley, MariaDB | AWS re:Invent 2022 - Global Startup Program
>>Well, hello everybody at John Wallace here on the Cube, and glad to have you along here for day two of our coverage here at AWS Reinvent 22. We're up in the global startup program, which is part of AWS's Startup Showcase, and I've got Kevin Farley with me. He is the director of Strategic Alliances with Maria Day db. And Kevin, good to see you this morning. Good to see you, John. Thanks for joining us. Thank >>You. >>Appreciate it. Yeah. First off, tell us about Maria db. Sure. Obviously data's your thing. Yep. But to share that with some folks at home who might not be familiar with your offering. >>Yeah. So Maria DB's been around as a corporate entity for 10 plus years, and we have a massive customer base. You know, there's a billion downloads from Docker Hub, 75% of the Fortune 500. We have an enormous sea of really happy users. But what we realize is that all of these users are really thinking about what do we, what does it mean to transform it? What does cloud modernization mean? And how do we build a strategy on something we really love to drive it into the cloud and take it to the future. So what we launched about two years ago, two and a half years ago, is Skye. It's our database as a service. It leverages all the best elements, what we provide on the enterprise platform. It marries to the AWS cloud, and it really provides the best of both worlds for our >>Customers. So in your thought then, what, what problem is that solving? >>I think what you see in the overall database market is that many people have been using what we would call legacy technology. There's been lots of sort of stratification and mixes of different database solutions. All of them come with some promise, and all of 'em come with a lot of compromise. So I think what the market is really looking for is something that can take what they know and love, can bring it to the cloud and can survive the port drive the performance and scale. That completely changes the landscape, especially as you think about what modern data needs look like, right? What people did 10 years ago with the exponential scale of data no longer works. And what they need is something that not only can really deliver against their core business values and their core business deliverables, but gets 'em to the future. How do we drive something new? How do we innovate? How do we change the game? And I think what we built with AWS really delivers what we call cloud scale. It's taking something that is the best technology, and I as a V can build, marrying it to, you know, Kubernetes layer, marrying it to global availability, thinking about having true global high availability across all of your environments and really delivering that to customers through an integrated partnership. >>Could we see this coming? I mean, because you know data, right? I mean, yeah, we, we, everybody talked about the tsunami of growth, you know, >>Back 10 >>Sure. 11 years ago. But, but maybe the headlights didn't go far enough or, or, but, but you could see that there was going to be crunch time. >>There's no doubt. And I think that this has been a, there's, there's been these sort of pocket solutions, right? So if you think at the entire no sequel world, right? People said, oh, I need scale, I can get it, but what do I have to give up asset compliance? So I have to change the way I think about what data is and how I, I can govern it. So there's been these things that deliver on half the promise, but there's never been something that comes together and really drives what we deliver through CIQ is something called expand. So distributed SQL really tied to the SQL Query language, having that asset data. So having everything you need without the compromise built on the cloud allows you to scale out and allows you to think about, I can actually do exponential layers of, of data, data modeling, data querying, complete read, write, driving that forward. And I think it gives us a whole nother dynamic that we can deliver on in a way that hasn't been before. And I think that's kind of the holy grail of what people are looking for is how am I building modern applications and how do I have a database in the cloud that's really gonna support >>It? You know, you talk about distributed, you know, sequel and, and I mean, there's a little mystery behind it, isn't there? Or at least maybe not mystery. There's a little, I guess, confusion or, or just misunderstanding. I mean, I, how, nail that down a little bit. I >>Would say the best way to say it, honestly, this is the great thing, is it people believe it's too good to be true. And I think what we see over and over >>Again, you know, what they say about that. >>But this is the great part is, you know, you know, we've just had two taste studies recently with aws, with HIT labs and Certified power, both on expand, both proof in the pudding. They did the POCs, they're like, oh my God, this works. If you watch the keynote yesterday, you know, Adam had a slide that was, you know, as big as the entire room and it highlighted Samsung and they said, you know, we're doing 80,000 requests per second. So the, you know, the story there is that AWS is able as, as an entity with their scale and their breadth to handle that kind of workload. But guess what that is? That's MariaDB expand underneath there driving all of that utilization. So it's already there, it's already married, it's already in the cloud, and now we're taking it to a completely different level with a fully managed database solution. Right? >>How impressive is that? Right? I mean, you would think that somebody out there who, I mean that that volume, that kind of capacity is, is mind blowing. >>I mean, to your kind of previous point, it's like one of those things, do I see what's coming and it's here, right? You know, it's, is it actually ever gonna be possible? And now we're showing that it really is on a daily basis for some of the biggest brands in the world. We're also seeing companies moving off not only transitioning from, you know, MariaDB or myse, but all of the big licensed, you know, conversions as well. So you think about Oracle DBS Bank is one of our biggest customers, one of the largest Oracle conversions in the world onto MariaDB. And now thinking about what is the promise of connecting that to the cloud? How do you take things that you're currently doing, OnPrem delivering a hybrid model that also then starts to say, Hey, here's my path to cloud modernization. Skye gives me that bridge. And then you take it one layer farther and you think about multi-cloud, right? That's one of the things that's critical that ISVs can really only deliver in a meaningful way, is how can we have a solution for a customer that we can take to any availability zone. We can have performance, proximity, cost, proximity. We're always able to have that total data dexterity across any environment we need and we can build on that for the future. >>So if, if we're talking about cloud database and there's so many good things going forward here. You're talking about easy use and scalability and all that. But as with ever have you talked about this, there's some push and there's some pull. Yeah. So, so what's the, what's the other side that's still, you know, you that you think has to be >>Addressed? And I think that's a great question. So there's, we see that there's poll, right? We've seen these deals, this pipeline growth, this, there's great adoption. But what I think we're still not at the point of massive hockey stick adoption is that customers still don't fully understand the capabilities distributed SQL and the power they can actually deliver. So the more we drive case studies, the more we drive POCs, the more we prove the model, I think you're gonna see just a massive adoption scale. And I also think customers are tired of doing lots of different things in lots of different pockets. So neither one of the key elements of Sky SQL is we can do both transactional and analytical data out of the same database driven by the same proxy. So what, instead of having DBAs and developers try to figure out, okay, I'm gonna pull from this database here. >>Yeah. That there, it's, it's this big spaghetti wire concept that is super expensive and super time intensive. So the ability to write modern applications and pull data from both pockets and really be able to have that as a seamless entity and deliver that to customers is massive. I mean, another part of the keynote yesterday was a new deliverable, like kind of no etl. Adam talked about Aurora and Redshift and the massive complexity of what used to exist for getting data back and forth. You also have to pay for two different databases. It's super expensive. So I think the idea that you can take the real focus of AWS and US is customer value. How do you deliver that next thing that changes the game? Always utilizes AWS delivers on that promise, but then takes a net new technology that really starts to think about how do we bring things together? How do we make it more simple? How do we make it more powerful? And how do we deliver more customer value as we go forward? >>But you know, if, if I'm, I'm still an on-prim guy, just pretend I'm not saying I am. Just pretend I just for the sake of the discussion here, it's like I just can't let it go. Yeah. Right. I, I still, you know, there's control, there's the known versus the unknown. The uncertain. Yeah. So twist my arm just a little bit more and get me over the hum. >>Well, first of all, you don't have to, right? And there's gonna be some industries and some verticals that will always have elements of their business that will be OnPrem. Guess what? We make the best based in the world. It can be MariaDB, but there's those that then say, these, these elements of our business are gonna be far more effective moving to the cloud. So we give you Skye, there's a natural symbiotic bridge between everything we do and how we deliver it. Where you can be hybrid and it's great. You can adopt the cloud as your business needs grow. And you can have multi-cloud. This is that, that idea that you can, can have your cake and eat it too, right? You can literally have all these elements of your business met without these big pressure to say, you gotta throw that away. You gotta move to this. It's really, how do you kind of gracefully adopt the cloud in a way that makes sense for your business? Where are you trying to drive your business? Is it time to value, right? Is it governance? Is it is there's different elements of what matters the most to individual businesses. You know, we wanna address those and we can address >>Those. So you're saying you don't have to dive >>In, you don't have to dive >>In. You, you can, you can go ankle deep, knee deep, whatever you wanna >>Do. Absolutely. And you know, some of the largest MariaDB users still have massive, massive on-prem implementations. And that's okay. But there's elements that are starting to fall behind. There's cost savings, there's things that they need to do in the cloud that they can't do. OnPrem. And that's where expand Skye really says, okay, here is your platform. Grow as you want to, migrate as you want to. And we're there every step along the way. We, we also provide a whole Sky DBA team. Some guys just say, I wanna get outta the database world at all. This is, this is expensive, it's costly and it's difficult to be an expert. So you can bring in our DBA team and they'll man and run, they'll, they'll run your entire environment. They'll optimize it, you know, they'll troubleshoot it, they'll bug fix, they'll do everything for you. So you can just say, I just wanna focus on building phenomenal applications for my customers. And the database game as we knew it is not something that I know I want to invest in anymore. Right. I wanna make that transition >>That makes that really, yeah. You know, I mean really attractive to a lot of people because you are, you talk about a lot of headache there. Yeah. So let's talk about AWS before Sure. I let you go just about that relationship. Okay. You've talked about the platform that it provides you and, and obviously the benefits, but just talk about how you've worked with AWS over the years Yep. And, and how you see that relationship allowing you to expand your services, no pun intended. >>For sure. So, I mean, I would start with the way we even contemplated architecture. You know, we worked with the satisfactory team. We made sure that the things that we built were optimized in their environment. You know, I think it was a lot of collaboration on how does this combined entity really make the most value for our customers? How does it make the most sense for our developers as we build it out? Then we work in the, in the global startup team. So the strategic element of who we are, not all startups are created equal, right? We have, right, we have 75% of the Fortune 100, we've got over a billion downloads. So, you know, we come in with promise. And the reason this partnership is so valuable and the reason there's so much investment going forward is cuz what really, what do the cloud guys care about? >>The very, very most, they want all of these mission critical, big workloads that are on prem to land in their cloud. What do we have a massive, massive TAM sitting out there, these customers that could go to aws. So we both see, like if we can deliver incredible value to that customer base, these big workloads will end up in aws. They'll use other AWS services. And as we scale and grow, you know, we have that platform that's already built for it. So I think that when you go back to like the tenants, the core principles of aws, the one that always stands out, the one that we always kind of lean back on is, are we delivering customer value? Is this the best thing for the customer? Because we do have some competition just like many other, other partners do, right? So there is Aurora and there is rds and there is times when that's a great service for a customer. But when people are really thinking about where do I need my database to go? Where do I really need to be set for the future growth? Where am I gonna get the kind of ROI I need going forward? That's where you can go, Hey, sky sql, expand distributed sql. This is the best game in town. It's built on aws and collectively, you know, we're gonna present that to a customer. I'm >>Sold. Done. >>I love it. Right? >>Maria db, check 'em out, they're on the show floor. Great traffic. I know at at the, at the booth. They're here at AWS Reinvent. So check 'em out. Maria db. Thanks >>Kevin. Hey, thanks John. Appreciate your >>Time. Appreciate Great. That was great. Right back with more, you're watching the cube, the leader in high tech coverage.
SUMMARY :
Well, hello everybody at John Wallace here on the Cube, and glad to have you along here for day two of But to share that with some folks at home who might not be familiar with your offering. drive it into the cloud and take it to the future. So in your thought then, what, what problem is that solving? I think what you see in the overall database market is that many people have or, but, but you could see that there was going to be crunch time. the compromise built on the cloud allows you to scale out and allows you to think about, You know, you talk about distributed, you know, sequel and, and I And I think what we see over and over But this is the great part is, you know, you know, we've just had two taste studies recently with aws, I mean, you would think that somebody out there who, And then you take it one layer farther and you think about multi-cloud, But as with ever have you talked about this, there's some push and there's some So neither one of the key elements of Sky SQL is we can do both transactional and analytical So I think the idea that you can take the real focus of AWS and But you know, if, if I'm, I'm still an on-prim guy, just pretend I'm not saying I am. So we give you Skye, there's a natural symbiotic bridge between everything So you're saying you don't have to dive And the database game as we knew it is not something that I know I want to invest in anymore. You know, I mean really attractive to a lot of people because you are, you talk about a lot of headache We made sure that the things that we built were optimized And as we scale and grow, you know, we have that platform that's already built for it. I love it. at the booth. Right back with more, you're watching the cube, the leader in
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Jason Beyer & Josh Von Schaumburg | AWS Executive Summit 2022
(bright upbeat music) >> Well, hi everybody, John Wallace here and welcome to theCUBE, the leader in high-tech coverage. Glad to have you aboard here as we continue our coverage here at re:Invent 2022. We're out at The Venetian in Las Vegas. A lot of energy down on that exhibit floor, I promise you. We're a little bit away from the maddening crowd, but we're here with the Executive Summit sponsored by Accenture. I've got two guests I want to introduce you to. Jason Beyer who is the vice president of Data and Analytics at Bridgestone Americas. Jason, good to see you, sir. >> Hello, John. >> And Josh von Schaumburg, who is the managing director and North America lead for AWS Security at Accenture. Josh, good to see you. >> Thanks for having us. >> Yeah, first off, just quick take on the show. I know you've only been here about a day or so, but just your thoughts about what you're seeing on the floor in terms of energy, enthusiasm and, I think, turnout, right? I'm really impressed by it. We've got a lot of people down there. >> Yeah, I've been certainly impressed, John, with the turnout. But just as you say, the energy of the crowd, the excitement for the new things coming, it seems like it's a really pivotal moment for many organizations, including my own, and really excited to see what's coming over the next couple days. >> Let's jump into Bridgestone then. I kind of kidded you before we started the interview saying, all right, tires and golf balls, that's what I relate to, but you have a full array of consumer products and solution you're offering and your responsibility is managing the data and the analytics and making sure those business lines are as efficient as possible. >> Absolutely, John. So in my role, I have the privilege of being in an enterprise position. So I get to see the vast array of Bridgestone, which it is a large, highly vertically integrated company all the way from raw material sourcing of natural rubber to retail services in the automotive industry. We're at scale across those areas. The exciting thing about the company right now is we're going through this business transformation of becoming, you know, building on that heritage and that great legacy of having high quality high performance, highly focused on safety products to becoming a product and solutions company, and particular a sustainable solutions company. So what that means is we're bringing not only those great products to market, tires, golf balls, hoses, all kinds of rubber, air springs products to market, but thinking about how do we service those after they're in the market, how do we bring solutions to help fleets, vehicle owners, vehicle operators operate those in a sustainable way, in a cost effective way? So those solutions, of course, bring all new sets of data and analytics that come with it, and technology and moving to the cloud to be cloud native. So this new phase for the organization that we refer to as Bridgestone 3.0, and that business strategy is driving our cloud strategy, our technology strategy, and our data strategy and AWS and Accenture are important partners in that. >> Yeah, so we hear a lot about that these days about this transformation, this journey that people are on now. And Josh, when Bridgestone or other clients come to you and they talk about their migrations and what's their footprint going to look like and how do they get there, in the case of Bridgestone when they came to you and said, "All right, this is where we want to go with this. We're going to embark on a significant upgrade of our systems here," how do you lead 'em? How do you get 'em there? >> Yeah, I think there are a couple key cloud transformation value drivers that we've emphasized and that I've seen at Bridgestone in my time there. I mean, number one, just the rapid increase in the pace of innovation that we've seen over the last couple years. And a lot of that is also led by the scalability of all of the cloud native AWS services that we're leveraging, and in particular with the CDP platform. It really started off as a single-use case and really a single-tenant data lake. And then through the strategic vision of Jason and the leadership team, we've been able to expand that to 10 plus tenants and use cases. And a big reason behind that is the scalability of all these AWS services, right? So as we add more and more tenants, all the infrastructure just scales without any manual provisioning any tuning that we need to do. And that allows us to go really from idea, to POC, to production in really a matter of months when traditionally it might take years. >> So- >> If I can build upon that. >> Please do, yeah. >> The CDP, or central data platform, is part of a broader reference architecture that reflects that business strategy. So we looked at it and said, we could have taken a couple of different approaches to recognize the business challenges we're facing. We needed to modernize our core, our ERP, our manufacturing solutions move to smart factory and green factories, our PLM solutions. But at the same time, we're moving quickly. We have a startup mindset in our mobility solutions businesses where we're going to market on our customer and commerce solutions, and we needed to move at a different pace. And so to decouple those, we, in partnership with Accenture and AWS, built out a reference architecture that has a decoupling layer that's built around a data fabric, a data connected layer, integrated data services as well. A key part of that architecture is our central data platform built on AWS. This is a comprehensive data lake architecture using all the modern techniques within AWS to bring data together, to coalesce data, as well as recognize the multiple different modes of consumption, whether that's classic reporting, business intelligence, analytics, machine learning data science, as well as API consumption. And so we're building that out. A year ago it was a concept on a PowerPoint and just show and kind of reflect the innovation and speed. As Josh mentioned, we're up to 10 tenants, we're growing exponentially. There's high demand from the organization to leverage data at scale because of the business transformation that I mentioned and that modernization of the core ecosystem. >> That's crazy fast, right? And all of a sudden, whoa! >> Faster than I expected. >> Almost snap overnight. And you raise an interesting point too. I think when you talk about how there was a segment of your business that you wanted to get in the startup mode, whereas I don't think Bridgestone, I don't think about startup, right? I think in a much more, I wouldn't say traditional, but you've got big systems, right? And so how did you kind of inject your teams with that kind of mindset, right? That, hey, you're going to have to hit the pedal here, right? And I want you to experiment. I want you to innovate. And that might be a little bit against the grain from what they were used to. >> So just over two years ago, we built and started the organization that I have the privilege of leading, our data and analytics organization. And it's a COE. It's a center of expertise in the organization. We partner with specialized teams in product development, marketing, other places to enable data and analytics everywhere. We wanted to be pervasive, it's a team sport. But we really embraced at that moment what we refer to as a dual speed mindset. Speed one, we've got to move at the speed of the business. And that's variable. Based on the different business units and lines of lines of business and functional areas, the core modernization efforts, those are multi-year transformation programs that have multiple phases to them, and we're embedded there building the fundamentals of data governance and data management and reporting operational things. But at the same time, we needed to recognize that speed of those startup businesses where we're taking solutions and service offerings to market, doing quick minimum viable product, put it in a market, try it, learn from it adapt. Sometimes shut it down and take those learnings into the next area as well as joint ventures. We've been much more aggressive in terms of the partnerships in the marketplace, the joint ventures, the minority investments, et cetera, really to give us that edge in how we corner the market on the fleet and mobility solutions of the future. So having that dual speed approach of operating at the speed of the business, we also needed to balance that with speed two, which is building those long term capabilities and fundamentals. And that's where we've been building out those practical examples of having data governance and data management across these areas, building robust governance of how we're thinking about data science and the evolution of data science and that maturity towards machine learning. And so having that dual speed approach, it's a difficult balancing act, but it's served us well, really partnering with our key business stakeholders of where we can engage, what services they need, and where do we need to make smart choices between those two different speeds. >> Yeah, you just hit on something I want to ask Josh about, about how you said sometimes you have to shut things down, right? It's one thing to embark on I guess a new opportunity or explore, right? New avenues. And then to tell your client, "Well, might be some bumps along the way." >> Yeah. >> A lot of times people in Jason's position don't want to hear that. (laughs) It's like, I don't want to hear about bumps. >> Yeah. >> We want this to be, again, working with clients in that respect and understanding that there's going to be a learning curve and that some things might not function the way you want them to, we might have to take a right instead of a left. >> Yeah, and I think the value of AWS is you really can fail fast and try to innovate and try different use cases out. You don't have any enormous upfront capital expenditure to start building all these servers in your data center for all of your use cases. You can spin something up easily based in idea and then fail fast and move on to the next idea. And I also wanted to emphasize I think how critical top-down executive buy-in is for any cloud transformation. And you could hear it, the excitement in Jason's voice. And anytime we've seen a failed cloud transformation, the common theme is typically lack of executive buy-in and leadership and vision. And I think from day one, Bridgestone has had that buy-in from Jason throughout the whole executive team, and I think that's really evident in the success of the CDP platform. >> Absolutely. >> And what's been your experience in that regard then? Because I think that's a great point Josh raised that you might be really excited in your position, but you've got to convince the C-suite. >> Yeah. >> And there are a lot of variables there that have to be considered, that are kind of out of your sandbox, right? So for somebody else to make decisions based on a holistic approach, right? >> I could tell you, John, talking with with peers of mine, I recognize that I've probably had a little bit of privilege in that regard because the leadership at Bridgestone has recognized to move to this product and solutions organization and have sustainable solutions for the future we needed to move to the cloud. We needed to shift that technology forward. We needed to have a more data-driven approach to things. And so the selling of that was not a huge uphill a battle to be honest. It was almost more of a pull from the top, from our global group CEO, from our CEOs in our different regions, including in Bridgestone Americas. They've been pushing that forward, they've been driving it. And as Josh mentioned, that's been a really huge key to our success, is that executive alignment to move at this new pace, at this new frame of innovation, because that's what the market is demanding in the changing landscape of mobility and the movement of vehicles and things on the road. >> So how do you two work together going forward, Ben? Because you're in a great position now. You've had this tremendous acceleration in the past year, right? Talking about this tenfold increase and what the platform's enabled you to do, but as you know, you can't stand still. Right? (laughs) >> Yeah. There's so much excitement, so many use cases in the backlog now, and it's really been a snowball effect. I think one of the use cases I'm most excited about is starting to apply ML, you know, machine learning to the data sets. And I think there's an amazing IoT predictive maintenance use case there for all of the the censored data collected across all of the tires that are sold. There's an immense amount of data and ultimately we can use that data to predict failures and make our roads safer and help save lives >> Right. >> It's hard to not take a long time to explain all the things because there is a lot ahead of us. The demand curve for capabilities and the enabling things that AWS is going to support is just tremendous. As Josh mentioned, the, the AI ML use cases ahead of us, incredibly exciting. The way we're building and co-innovating things around how we make data more accessible in our data marketplace and more advanced data governance and data quality techniques. The use of, you know, creating data hubs and moving our API landscape into this environment as well is going to be incredibly empowering in terms of accessibility of data across our enterprise globally, as well as both for our internal stakeholders and our external stakeholders. So, I'll stop there because there's a lot of things in there. >> We could be here a long time. >> Yes, we could. >> But it is an exciting time and I appreciate that you're both sharing your perspectives on this because you've got a winning formula going and look forward to what's happening. And we'll see you next year right back here on the Executive Summit. >> Absolutely. >> To measure the success in 2023. How about that? >> Sounds good, thank you, Jim. >> Is that a deal? >> Awesome. >> Sounds good. >> Excellent, good deal. You've been watching AWS here at Coverage of Reinvent '22. We are the Executive Summit sponsored by Accenture and you are watching theCUBE, the leader in high tech coverage. (gentle music)
SUMMARY :
A lot of energy down on that Josh, good to see you. quick take on the show. and really excited to see I kind of kidded you before the cloud to be cloud native. in the case of Bridgestone And a lot of that is also because of the business in the startup mode, and mobility solutions of the future. And then to tell your client, to hear about bumps. and that some things might not function of the CDP platform. that you might be really and the movement of vehicles and what the platform's enabled you to do, for all of the the censored data and the enabling things and look forward to what's happening. To measure the success and you are watching theCUBE,
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Rik Tamm Daniels, Informatica & Peter Ku, Informatica | Snowflake Summit 2022
>>Hey everyone. Welcome back to the cube. Lisa Martin here with Dave ante, we're covering snowflake summit 22. This is Dave two of our wall to wall cube coverage of three days. We've been talking with a lot of customers partners, and we've got some more partners to talk with us. Next. Informatica two of our guests are back with us on the program. Rick TA Daniels joins us the G P global ecosystems and technology at Informatica and Peter COO vice president and chief strategist banking and financial services. Welcome guys. >>Thank you guys. Thanks for having us, Peter, >>Talk to us about what some of the trends are that you're seeing in the financial services space with respect to cloud and data and AI. >>Absolutely. You know, I'd say 10 years ago, the conversation around cloud was what is that? Right? How do we actually, or no way, because there was a lot of concerns about privacy and security and so forth. You know, now, as you see organizations modernizing their business capabilities, they're investing in cloud solutions for analytics applications, as well as data data being not only just a byproduct of transactions and interactions in financial services, it truly fuels business success. But we have a term here in Informatica where data really has no value unless it's fit for business. Use data has to be accessible in the systems and applications you use to run your business. It has to be clean. It has to be valid. It has to be transparent. People need to understand where it comes from, where it's going, how it's used and who's using it. It also has to be understood by the business. >>You can have all the data in the world and your business applications, but people don't know what they need it to use it for how they should use it. It has no value as well. And then lastly, it has to be protected when it matters most what we're seeing across financial services, that with the evolution of cloud now, really being the center of focus for many of the net new investments, data is scattered everywhere, not just in one cloud environment, but in multiple cloud environments, but they're still dealing with many of the on premise systems that have been running this industry for many, many years. So organizations need to have the ability to understand what they need to do with their data. More importantly, tie that to a measurable business outcome. So we're seeing the data conversation really at the board level, right? It's an asset of the business. It's no longer just owned by it. Data governance brings both business technology and data leaders together to really understand how do we use manage, govern and really leverage data for positive business outcomes. So we see that as an imperative that cuts across all sectors of financial services, both for large firms, as well as for the mid-market so >>Quick follow up. If I, may you say it's a board level. I totally agree. Is it also a line of business level? Are you seeing increasingly that line of businesses are leaning in owning the data, be building data products and the like >>Absolutely. Because at the end of the day business needs information in order to be successful. And data ownership now really belongs in the front office. Business executives understand that data again is not just a bunch of zeros and ones. These are critical elements for them make decisions and to run their business, whether it's to improve customer experience, whether it's to grow Wallace share, whether it's to comply with regulations, manage risks in today's environment. And of course being agile business knows that data's important. They have ownership of it and technology and data organizations help facilitate that solutions. And of course the investments to ensure that business can make the decisions and take the appropriate actions. >>A lot of asks and requirements on data. That's a big challenge for organizations. You mentioned. Well, one of the things that we've mentioned many times on this program recently is every company has to be a data company. There is no more, it's not an option anymore. If you wanna be successful, how does Informatica help customers navigate all of the requirements on data for them to be able to extract that business value and create new products and services in a timely fashion? >>So Informatica announced what we call the intelligent data management cloud platform. The platform has capabilities to help organizations access the data that they need, share it across to applications that run their business, be able to identify and deal with data, quality issues and requirements. Being able to provide that transparency, the lineage that people need across multiple environments. So we've been investing in this platform that really allows our customers to take advantage of these critical data management, data governance and data privacy requirements, all in one single solution. So we're no longer out there just selling piecemeal products. The platform is the offering that we provide across all industries. >>So how has that affected the way Informatica does business over the last several years? Snowflake is relatively new. You guys have been around a long time. How has your business evolved and specifically, how are you serving the snowflake yeah. Joint customers with >>Informatica? Yeah, I think then when I've been talking with folks here at the event, there are two big areas that keep coming up. So, so data governance, data governance, data governance, right? It's such a hot topic out there. And as Peter was mentioning, data governance is a critical enabler of access to data. In fact, there is an IDC study for last year that said that, you know, 80, 84% of executives, you know, no surprise, right? They wanna have data driven outcomes, data driven organizations, but only 30% of practitioners actually use data to make decisions. There's a huge gap there. And really that's where governance comes in and creating trust around data and not only creating trust, but delivering data to and users. So that's one big trend. The other one is departmental user adoption. We're seeing a, a huge push towards agility and rapid startup of new projects, new data driven transformations that are happening at the departmental level, you know, individual contributors, that sort of thing. So Informatica, we did a made announcement yesterday with snowflake of a whole host of innovations that are really targeting those two big trend areas. >>I wanna get into the announcements, but you know, the point about governance and, and users, business users being reluctant, it's kind of chicken and egg, isn't it. If, if I don't have the governance, I'm, I'm afraid to use it. But even if I do have it, there's the architecture of my, my, my company, my, my data organization, you know, may not facilitate that. And so I'm gonna change the architect, but then it's a wild west. So it has to be governed. Isn't that a challenge that company companies >>Absolutely, and, and governance is, is a lot more than just technology, right? It's of a people process problem. And there really is a community or an ecosystem inside every organization for governance. So it's really important that when you think about deploying governance and being successful, that every stakeholder have the ability to interact with this common framework, right. They get what they need out of it. It's tailored for how they wanna work. You've got your it folks, you got your chief data officer data stewards, you have your privacy folks and you have your business users. They're all different personas. So we really focus on creating a holistic, single pane of glass view with our cloud data governance and catalog offering that that really takes all the way from the raw technical data and actually delivers data in, in a shopping cart, like experience for actual enterprise users. Right? And, and so I think that's when data governance goes from historically data, governments was seen as an impediment. It was seen as a tax, I think, but now it's really an accelerator, an enabler and driving consumption of data, which in turn for our friends here at snowflake is exactly what they're looking for. >>Talk about the news. So data loader, what does that do? >>Well, it's all in the name. We say, no, the data loader it, it's a free utility that we announced here at, at snowflake summit that allows any user to sign up. It's completely free, no capacity limits. You just need an email address, three simple steps start rapidly loading data into snowflake. Right? So that first step is just get data in there. Start working with snowflake. Informatica is investing and making that easy for every single user out there. And especially those departmental users who wanna get started quickly. >>Yeah. So, I mean, that's a key part point of getting data into the snowflake data cloud, right? It's like any cloud, you gotta get data in. How does it work with, with customers? I mean, you guys are, are known, you have a long history of, you know, extract transform ETL. How does it work in the snowflake world? Is it, is it different? Is it, you remember the Hadoop days? It was, it was E LT, right? How are customers doing that today in this environment? >>Yeah, it's different. I mean, there, there are a lot of the, the same patterns are still in play. There's a lot more of a rapid data loading, right. Is a key theme. Just get it into snowflake and then work on the data, transform it inside of snowflake. So it's, it's a flavor of T right. But it's really pushing down to the snowflake data cloud as opposed to Hado with spark or something like that. Right. So that, that's definitely how customers are using it. And, you know, majority of our customers actually with snowflake are using our cloud technology, but we're also helping customers who are on premise customers, automate the migration from our on-premises technology to our cloud native platform as well. Yeah. >>And I'd say, you know, in addition to that, if you think about building a snowflake environment, Informatica helps with our data loader solution, but that's not enough. Then now you need to get value out of your data. So you can put raw data into the snowflake environment, but then you realize the data's not actually fit for business use, what do we need to do actually transform it to clean it, to govern it. And our customers that use Informatica with snowflake are managing the entire data management and data governance process so that they can allow the business to get value out of the snowflake investment. >>How quickly can you enable a business to get value from that data to be able to make business decisions that can transform right. Deliver competitive advantage? >>I think it really depends on an organization on a case by case basis. At the end of the day, you need to understand why are you doing this in the first place, right? What's the business outcome that you're trying to achieve next, identify what data elements do you actually need to capture, govern and manage in order to support the decisions and the actions that the business needs to take. If you don't have those things defined, that's where data governance comes into play. Then all you're doing is setting up a technical environment with a bunch of zeros in ones that no one knows what to do with. So we talk about data governance more holistically, say, you need to align it to your business outcomes, but ensure that you have people, processes, roles, and responsibilities, and the underlying technology to not just load data into snowflake, but to leverage it again for the business needs across the organization. >>Oh, good, please. >>I just wanted to add to that real quickly. Yeah. One of the things Informatica we're philosophically focused on is how do you accelerate the entire business of data management? So with our, our cloud platform, we have what's called our clear AI engine, right? So we use AI techniques, machine learning recommendations to accelerate with the, the knowledge of the metadata of what's gone on the organization. For example, that when we discover data assets figure out is this customer data, is it product data that dramatically shortens the time to find data assets deliver them? And so across our whole portfolio, we're taking things that were traditionally months to do. We're taking 'em down to weeks and days and even hours, right? So that's the whole goal is just accelerate that entire journey and life cycle through cloud native approaches and AI. Yeah, >>You kind of just answered my question. I think Rick, so you have this joint value statement together. We help customers. This is informatic and snowflake together. We help customers modernize their data. Architecture enable the most critical workloads, provide AI driven data governance and accelerate added value with advanced analytics. I mean, you definitely touched on some of those, but kind of unpack the rest of that. What do you mean by modernize? What is their data architecture? What is that? Let's start there. What does that look like? Modernizing a data. Yeah. >>So, so a lot with so many customers, right? They, they built data warehouses, core data and analytics systems on premises, right? They're using ETL technology using those, those either warehouse, appliances or databases. And what they're looking for is they wanna move to a cloud native model, right. And all the benefits of cloud in terms of TCO elasticity, instant scale up agility, all those benefits. So we're looking, we're looking to do with our, our modernization programs for our, for our current customer base that are on premises. We automate the process to get them to a fully cloud native, which means they can now do hybrid. They can do multi-cloud elastic processing. And it's all also in a consumption based model that we introduced about about a year and a half ago. So, so they're looking for all those elements of a cloud native platform and they're, but they're solving the same problems, right? We still have to connect data. We still have to transform data, prepare it, cleanse it, all those things exist, but in a, in a cloud native footprint, and that's what we're helping them get to. >>And the modern architecture these days, quite honestly, it's no longer about getting best breed tools and stitching them together and hoping that it will actually work. And Informatica is value proposition that our platform has all those capabilities as services. So our customers don't have to deal with the costs and the risks of trying to make everything work behind the scenes and what we've done with IDMC or intelligent data management cloud for financial services, retail, CPG, and healthcare and life sciences. In addition to our core capabilities and our clear AI machine learning engine, we also have industry accelerators, prebuilt data, quality rules for certain regulations in within banking. We've got master data management, customer models for healthcare insurance industry, all prebuilt. So these are accelerators that we've actually built over the years. And we're now making available to our customers who adopt informatic as intelligent data management cloud for their data management and governance needs. >>And then, and then the other part of this statement that that's interesting is provide AI driven data governance. You know, we are seeing a move toward, you know, decentralized data architectures and, and, and organizations. And we talk to snowflake about that. They go, yeah, we're globally distributed cloud. Okay, great. So that's decent place, but what we see a lot of customers doing to say, okay, we're gonna give lines of business responsibility for data. We're gonna argue about who owns what. And then once we settle that here's your own, here's your own data lake. Maybe they they'll try to cobble together a catalog or a super catalog. Right. And then they'll try to figure out, you know, some algorithms to, to determine data quality, you know, best, you know, okay. Don't use. Right, right. So that, so if I understand it, you automate all that. >>So what we're doing with AI machine learning is really helping the data professional, whether in the business, in technology or in between not only to get the job done faster, better, and cheaper, but actually do it intelligently. What do we mean by that? For example, our AI engine machine learning will look at data patterns and determine not only what's wrong with your data, but how should you fix it and recommend data quality rules to actually apply them and get those errors addressed. We also infer data relationships across a multi-cloud environment where those definitions were never there in the beginning. So we have the ability to scan the metadata and determine, Hey, this data set is actually related to that data set across multiple clouds. It makes the organization more productive, but more importantly, it increases the confidence level that these organizations have the right infrastructure in place in order to manage and govern their data for what they're trying to do from a business perspective. >>And I add that as well. I think you're talking a lot about data mesh architectures, right? That, that are really kind of popular right now. And I think those kind of, they live or die on, on data governance. Right? If you don't have data governance to share taxonomy, these things, it's very hard to, I think, scale those individual working groups. But if you have a platform where they, the data owners can publish out visibility to what their data means, how to use it, how to interpret it and get that insight, that context directly to the data consumers that's game changing. Right. And that's exactly what we're doing with our cloud data governance and catalog. >>Well, the data mesh, you talk about data mesh, there's four principles, right? It's like decentralized architecture data products. So if, once you figure out those two yep. You just created two more problems, which is the other two parts of the Princip four, two parts of the four principles, self service infrastructure, and computational governance. And that's like the hardest part of federated, federated, computational governance. That's the hardest part. That's the problem that you're solving. >>Yeah. Yeah, absolutely. I mean, think about the whole decentralization and self-service, well, I may be able to access my data in mesh architecture, but if I don't know what it means, how to use it for what purpose, when not to use it, you're creating more problems than what you originally expected to solve. So what we're doing is addressing the data management and the governance requirements, regardless of what the architecture is, whether it's a mesh architecture, a fabric architecture or a traditional data lake or a data store. >>Yeah. Mean, I say, I think data mesh is more of an organizational construct than it is. I, I'm not quite sure what data fabric is. I think Gartner confused the issue that data fabric was an old NetApp term. Yeah. You're probably working in NetApp at the time and it made sense in the NetApp context. And then I think Gartner didn't like the fact that Jamma Dani co-opted this cool term. So they created data fabric, but whatever. But my, my point being, I think when I talk to customers that are they're, they're trying to get more value outta data and they recognize that going through all these hyper specialized roles is time consuming and it's not working for them. And they're frustrated to your points and your joint statement. They want to accelerate that. And they're realizing, and the only way to do that is to distribute responsibility, get more people involved in the process. >>And, and that's, it kind of dovetails with some, the announcements we made on data governance for snowflake, right, is you're taking these, these operational controls of the snowflake layer that are typically managed by SQL and you, and that decentralized architecture data owner doesn't know how to set those patterns and things like that. Right. So we're saying, all right, we're, we're creating these deep integration so that again, we have a fit for persona type experience where they can publish data assets, they can set the rules and policies, and we're gonna push that down to snowflake. So when it actually comes to provisioning data and doing data sharing through snowflake, it's all a seamless experience for the end user and the data owner. Yeah. >>That's great. Beautiful, >>Seamless experience absolutely necessary these days for everybody above guys. Thanks so much for joining David me today, talking about Informatica what's new, what you're doing with snowflake and what you're enabling customers to do in terms of really extracting value from that data. We appreciate your insights. >>Thank you. Yep. >>Thank you for having us >>For our guests and Dave ante. I'm Lisa Martin. You're watching the cubes coverage of snowflake summit day two of the cubes coverage stick around Dave. And I will be right back with our next guest.
SUMMARY :
Welcome back to the cube. Thank you guys. Talk to us about what some of the trends are that you're seeing in the financial services Use data has to be accessible in the systems and applications you use to run your business. So organizations need to have the ability to understand what Are you seeing increasingly that line of businesses are leaning in owning the data, be building data And of course the investments to ensure that business can make the decisions and take the appropriate actions. all of the requirements on data for them to be able to extract that business value and create new share it across to applications that run their business, be able to identify and deal with data, So how has that affected the way Informatica does business over the last several years? happening at the departmental level, you know, individual contributors, that sort of thing. if I don't have the governance, I'm, I'm afraid to use it. So it's really important that So data loader, what does that do? We say, no, the data loader it, it's a free utility that we announced here at, I mean, you guys are, are known, you have a long history of, you know, But it's really pushing down to the snowflake data cloud as opposed to managing the entire data management and data governance process so that they can allow the business to get value How quickly can you enable a business to get value from that data to be able to make business At the end of the day, you need to understand why are customer data, is it product data that dramatically shortens the time to find data assets deliver them? I think Rick, so you have this joint value statement together. We automate the process to get them to a fully cloud native, So our customers don't have to deal with the costs and the risks of trying to make everything work behind And then they'll try to figure out, you know, some algorithms to, to determine data quality, So what we're doing with AI machine learning is really helping the data professional, And that's exactly what we're doing with our cloud data governance and catalog. Well, the data mesh, you talk about data mesh, there's four principles, right? how to use it for what purpose, when not to use it, you're creating more problems than what you originally expected And they're frustrated to your points and your joint statement. So when it actually comes to provisioning data and doing data sharing through snowflake, it's all a seamless experience for the end user and the data owner. That's great. We appreciate your insights. Thank you. And I will be right back with our next guest.
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2022 007 Sajjad Rehman and Nilkanth Iyer
>>Everyone welcome back to the cubes, unstoppable domains partner showcase. I'm John furrier, host of the cube. This segment, this session is about expansion into Asia, Pacific and Europe for unstoppable domains. It's a hot start-up in the web three area, really creating a new innovation around NFTs crypto, single sign-on and digital identity giving users the power like they should. We've got two great guests, the Jod ramen head of Europe and Neil Katz on is Neil I, our head of Asia. So John Neil, welcome to this cube and let's talk about the expansion. It's not really expansion. The global economy is global, but showcase here about unstoppable was going to Europe. Thanks for coming on. >>Thanks John. >>So we're living in a global world, obviously crypto blockchain, decentralized applications. You're starting to see mainstream adoption, which means the shift is happening. There are more apps coming and it means more infrastructure and things got to get easier, right? So, you know, reduce the steps it takes to do stuff makes the Wallace better. Give people more secure. Access can control the day. This is what unstoppable is all about. You guys are in the middle of it. You're on this wave. What is the potential of web three with unstoppable and in general in Asia and in Europe, >>I can go first. So now let's look at the Asia market. I mean, typically we see the us market, the Europe markets for typical web two.zero software and infrastructure is definitely the larger markets with us, typically accounting for about 60% and you know, Europe about 20 to 30% and Asia has always been small, but we see in this whole world of blockchain, crypto web three.zero Asia already has about 116 million users. They have more than 35 local exchanges. And if you really look at the number of countries in terms of the rate of adoption of many of the Asian countries, which probably would have never even heard of like Vietnam actually topping the list, right? One of the reasons that this is happening again, if you go through the Asian development banks, latest report, you have these gen Z's and millennials of that's 50% of the Asian population. >>And if you really look at 50% of the Asian population, that's 1.1 billion people out of the total, 1.8 billion gen Z and millennials that you have in the world. And these folks are digital native they're people. In fact, our mobile first and millennials. Many of us like myself at least are people who are digital. And 20% of the world's economy is currently digital and the rest 40 to 50%, which is going to happen. It's going to happen in the web three dot four world. And that's going to be driven by millennials and gen Zs. I think that's why this whole space is so exciting because it's being driven by the users by the new generation. I mean, that's my broad thought on this little thing. >>I want to just comment on Asia also in the other areas where mobile first came, you had the end, the younger demographics, absolutely driving the change because they're like, well, I don't want the old way. They've got, they can write, write from scratch at the beginning, they're using the technologies that has propelled the crypto world. I mean, that is absolutely true. Everyone's kind of seeing that. And that's now influencing some of these developer nations, like say in Europe, for instance, and even north America, I think years more advanced than north America in my opinion, but we'll get to that. Oh, so potential in Europe. So John could take us through your thoughts on as head of Europe for >>Absolutely so news, right? I think the issue is way ahead in terms of gen Z user golfing, critical Jordan was actually a distant second, but it's a rising tool that actually has the highest transaction. Like they will be retro or last year and a half. And you know, if you dig a bit deeper, I'd say, arguably, I think the opportunity in web three is perhaps the largest and perhaps it can mean the most withdrawal Jora for the last decade has been trailing behind Asia and north America when it comes to. But I think unicorns and I think that we can provide a step change opportunity. This belief for me, stems from the fact that Jordan on a seat, right? Like for example, GDPR is focused on enabling real data ownership. And I think I recently read a paper out of Stanford by Patrick Henson speaks about being the best bot paper, enabling patient sovereign. >>So what that means is you just spend tool the data they've been to the internet and they harness the value from it. And on one hand while, you know, verb is enabling that regulation that could bring that forward when she actually brings it into action. So I think with what enablement better regulation, and we'll see more hubs like the crypto valley in Switzerland popup that we're bring, I think normal regulation, the right regulation. We can expect what info capital for builder talent that then drives more adoption. So I think the prospects for Europe in terms of usage, as well as builders are quite right. >>Yeah. And I think also you guys are in areas where the cultural shift is so dramatic. You mentioned Asia that they have demographics. Even the entrepreneurial culture in Europe right now is booming. You look at all the venture back startups and the young generation building companies. And again, cloud computing is a big part of that as obviously. But look at compared to the United States, you go back 15 years ago, Europe was way behind on, on the startup scene. Now it's booming and pumping on all cylinders and kind of points at this cultural shift. It's almost like a generational, you know, it's like the digital hippies changing the world. You know, they're web three. It's kinda, I don't want to be web to web two is so old. You know, I don't want to do that. And it's all because it's changing, right? And there are things that inadequate with web two on the naming system, also the arbitrage around fake information, bots users being manipulated, and also, you know, merchandise and monetize through these portals. And that's, that's kind of ending. So talk about the dynamic of web two, three at those areas. You've got users and you've got companies who build applications, they're going to shift and be forced in our opinion, and want to get a reaction to that. Do you think applications are going to have to be web three or users will reject them? >>Yeah, I think I jumped in and I'm not Neil's sport. I think the, the back is built on Q principles, right? Decentralization or ship and compostability. And I think these are binary. So, you know, if, if I look far down the future, I don't see a future where you have just whipped V I think there's gonna be a coexistence or cooperation between bamboo companies. I think there's going to be a sliding scale to decentralization versus PlayStation similarity, you know, ownership. And I think users will find what works best for them in different contexts. I think what installed this link is potentially providing the identity system correctly and that's, we were powerful that account being better on blockchains, then the naming system we had for web, right? The, the identity system serve focus, Paul, taking that you as a personal identifier that, so blockchain to me mean they're attaching all kinds of attributes that define who you are, the physical and digital world, and then filling out information that you can transact on the basis of. And I think that users would as the or future, right with, you know, InBev to more of the users were essentially consumers or readers of the internet and in bed with more technology platforms taking shape and getting proliferation that you would see more than just being actually writers, publishers, and developers on the internet. And they were value owning the data and to harness the most model valuable. So I think a basketball with bonds, and I think that's the future. I see that >>Well, I think you put it very, very nicely. So the other thing you've covered most of the points, I think, but I'm seeing a lot of different things that are happening in the ground. I think a lot of the garments, a lot of the web two.zero players, the traditional banks, these guys are not sitting quiet on the blockchain space. There's a lot of pilots happening in the blockchain space, right? I'm mean I can give you real life examples. I mean, one of the biggest example is in my home state of Maharashtra and Mumbai is they actually partnered with the polygon MarTech, right? Actually built a private blockchain based capability to, you know, kind of deliver your COVID vaccination certificates with the QR code it. And that's the only way they could deliver that kind of volumes in that shorter time. But the kind of user control the user control the user has on the data that could only be possible because of blockchain. >>Of course, it's still private because it's healthcare data. Now, they still want to keep it, or, you know, something that's not fully on a blockchain, but that is something, a similarly view. There is a consortium of about nine banks who have actually been trying to work on making things like remittances or trade finance, much, much easier. I mean, remittances through a traditional web two.zero world is very, very costly. And especially in the Asian countries, but a lot of people from Southeast Asia work across the world and send back money home. It's a very costly and a time taking affair. So they have actually partnered and built a blockchain based capability. Again, in a pilot stage, we kind of reduce the transaction costs. Like for example, if we just look at the trade finance space where there are 14 million traders who do 2.4, $5 trillion of transaction, now they were able to actually reduce the time that it takes from eight to nine days to about two to three days. So to add onto what you're saying, I think these two worlds are going to meet and meet very soon. And when they meet what they need is a single digital identity, a human readable way of being able to send and receive and do commerce. I think that's where I see unstoppable domains, very nicely positioned to be able to integrate these two worlds. So that's, that's my thought on >>Great point. I was going to get into which industries and kind of what areas you see in your air and geographies, but it's a good point about saving time. I liked how you brought that up because in these new waves, you either got to reduce the steps. It takes to do something or save time, make it easy. And these are the, this is the successful formula in anything, whether it's an app or UI or whatever, but what specifically are they doing in your areas? And, and what about unstoppable? Are they attracted to, is it because of the identity? Is it because of the, the apps is because of the single sign on what is that? What is the reason that they're leaning in and unpacking this further into their pilots? >>Do you want to take that because >>I am having these dumping it'd be warranted. So I think, and let me clarify the question, John you're, you're talking about companies looking at departments of our production partner. >>Yeah. What are they seeing and what are they seeing as the value that these pilots we heard from Neil Canada around the, the, the financial industry and obviously gaming gaming's one it's obvious, huge financial healthcare. I mean, these are obviously verticals that are going to be heavily impacted in a positive way. Where, what are they seeing as the value what's getting them motivated to do these pilots? Why they, why they jumping in with, with both feet, if you will, on these projects, is it because it's saving money? Is it time? What, or, or both, is it ease of use? Is it the, is it the user's expectations trying to tease out how you guys see that evolving? >>Yeah. Yeah. I think, I think the, the, this is still spaces. The movement is going very fast, but I think the space has been young. And right now a lot of these companies are seeing the potential that, that few offers. And I think the key dimensions, like the possibility isn't leadership ownership. So I think the key thing I'm seeing in you is these web companies seeing the momentum and looking to harness that book by enabling bridges web. One of the key trends in water has been FinTech. I think over the last five to six years, we'll have the Revolut and 26 platforms, new banks and super finance. So perhaps rising to the forefront and they are all enabling or connecting a page with them in some shape and form either any of them creating a crypto, some are launching their own native wallets. And these are essentially ways that they can one crack users. >>So the gen Z who are looking for war with finance to get them on board, but also to look to, you know, enable more adoption by data on users, one, not using these services that potentially create new revenue streams and, and create allocation of capital that they could not access to have access to otherwise. So I think that's one brand I'm seeing over here. I think the other key trend is in your use has been games. And again, that links are damaged. We have to, that is called the MetAware. So a lot of game companies are looking to step into game five, which is again, completely different. This is more work traditional game companies use use similarly metal versus we, again, worship creates a different business model and they see that users and gamers of the future were born to engage with that versus just being more eyes on the business of question or our ads. And I think that's something that they're, you know, becoming a bit off and quickly the space launching the one better versus, or are gained by applications or creating a comfortability with these, these, these, >>You know, I wanted to get it to this point, but I was going to ask about the community empowerment piece of this equation because she's identity is about the user's identity, which implies they're part of a community. Web three is very convenient community centric, but you mentioned gaming. I mean, people who have been watching the gaming world like ourselves, know that communities and marketplaces have been very active for years, many years, you know, over 15 years community, you know, games, currency in game activity has been out there. Right. But siloed within the games themselves. So now it seems that that paradigm is coming in and empowering all communities. Is this something that you guys see and agree with? And if so, what's different about that? What, how are our, how our communities being empowered? I guess that's the question. >>Yeah. I can maybe take that too. So, I mean, I've also heard of vaccine I'm in a 40% of their user base in Vietnam. And the average earning that a person makes in a month out of playing this game is more than the, you know, national daily or, you know, minimum wage that is there. Right. So that's the kind of potential actually going back as a combination of actually answering your earlier question, I think, or, and about what Sadat said, what's really unique in Asia is we still have a lot of unbanked people, right? So if you really look at the total unbanked population of the world, it's 1.6 billion and 24% of that as a nation, almost 375 million people are an issue. So these are people who do not have access to finance or credit. So the whole idea is how do we get these people on to a banking system on to peer peer, to peer lending out kind of peer to peer finance kind of capabilities? >>I think, you know, again, unstoppable domains kind of helps in that, right? If you just look@thepurethatthree.zero world and the complex, you know, technical way in which, you know, money or other crypto is transferred from one wallet to the other, it's very difficult for an un-banked person who probably cannot even do basic communication, cannot read and write, but actually be able to do it, but something that's very human readable, something that's very easy for him to understand something that's visual, something that he can see on his mobile with, you know, two G network. We are not talking of the world is talking about 5g, but there are parts of Asia which are still using two G and you know, two point 5g kind of network. Right? So I think that's one key use case. I think the banks are trying to solve because for them, this is a whole new customer segment. >>And sorry, I actually went back a little bit to your earlier question, but you know, coming back to this whole community building, right? So on March 8th, we're launching something called us women of web 3.0, that is three. This is basically to again, empower. So if you, again, look at Asia, you know, women, you know, need a lot of training. They need a lot of enablement for them to be able to leverage the power of that three.zero. I can talk about India because being from India, a lot of the women do not, you know, they, they do all the, you know, small businesses, but the money is not taken by middlemen or taken by their husbands, but fundamentally the money comes to them because that's what they use to educate their children. And it's the same thing in a lot of other, Southeast Asian countries as well. I think it's very important to build those communities or communities of women entrepreneurs. I think this is a big opportunity to really get the section of society, which probably, you know, will take 10 more years. If we go for the normal one to web two.zero progression where the power is with corporations and not with the individual. >>And that's a great announcement, by the way, you mentioned the $10 million worth of domains being issued out for this is democratization is what it's all about. Again, this is, you know, a new revolution. I mean, this is a new thing, so great stuff, more education, more learning, and can get the banks up and running, get those people banking because once they're banking, they get wallets, right? So they need the wallet. So let's get to the real meat here. You guys are in the territory, Europe and Asia, where there's a lot of wallets. There's a lot of exchanges because that's, they're not in the United States is few of them there, but most of them outside the United States and you got a lot of di apps developing, you know, decentralized applications. Okay. So you've got all this coming together and your territory, what's the strategy is that what's the strategy. How are you gonna attack that? You've got the wallets, you've got the exchanges and you've got D applications. You, >>Yeah. so I think just quickly there, I think one point is the Neil very expressive, beautifully is the final conclusion that that is something that has been inspired me, how better we can make it more inclusive that inspired mine. Yeah. I think for us, I think when a bit at the base star, when it comes to your right and the, the key focus in, in, in terms of our approach would be that the more do two dates, one, we want increase the utility of these domains. And the second thing is we weren't via proliferation with, with, with our partners. So when I speak on utility, I think utility is when you have a universe like depart, which is a domain name, and then you have these attributes around it, right? What, what that defines your identity. So in, in the context in Europe, we would look to find partners to help us enrich that identity around the domain name. >>And that adds value for users in terms of acquiring new leads and new blinds. And all the other element comes proliferation. I think it's about working with all those crypto and participants, as well as the adjacent companies, parents services who can help us educate current and future upcoming three users about the utility of domain names and help us onboard them to the, the. So I think that's going to be the general focus. I think the key is that as well, and hopefully it will be having watch regulation, you that allow us to do this at a visual level, but at the outset, I think it's going to be tackling it. Can't be by, can't be identified on this where there's deeper, better patient for and then making sure that we are partnering with local project partners that are demanding for local communities there. So, yeah, that's my view in, >>Oh, I think, yeah. So again, in Asia, once you have a significant part of Manatee living in Asia, right? So obviously I know obviously all the other challenges and the opportunities that we talk about, I think the first area of focus would be educating the people on the massive opportunity that they can not, they have, and if you're able to get them in early, I think it's great for them as well, right? Because by the time, you know, governments regulations and a large banking financial companies move, but if we can get the larger population or, you know, into this whole space, it's, it's good for them. So they are first movers in that space. I think we're doing a lot of things on this worldwide. I think we have done more than a hundred Pasco podcast, just educating people on water's web feed or, or, you know, waters, what are NFP domains, what is defy and, you know, so on and so forth. >>I think it would need some bit of localization customization in Asia, given that, you know, India itself has about 22 languages. And then there are the other countries which each of them have their own local languages and, you know, syntax, semantics and all those things. So I think that that is very important to be able to disseminate the knowledge or though it's it's global. But I think to get the grassroot people to understand the opportunity, I think it would need some amount of work that I think also building communities. I think John, you talked about communities so that such I'd talk about communities. I think it's very important to build communities because communities create ideation. It talks about people share their challenges so that people don't repeat the same mistakes. Also. I think it's very important to build communities based on impressed. I think we all know in the technology world, you can build communities and on telegram, telegram, discard, Twitter spaces and all those things. >>But, you know, again, when we're talking about financial inclusion, we're talking of a different kind of community building. I think that that would be important. And then of course I will, you know, kind of primarily from a company perspective, I think getting the 35 odd exchanges in Asia, the wallets to partner with us, just as an example, you know, they hired till September of last year, about 3,500 apps in just one quarter at double two, 7,000 tabs on their platform. But that is the pace or the speed of innovation that we are seeing on this whole, you know, three dot old space. I think it's very important to get those key partners. We're developing those dots or see the power of single sign on having a human readable, digital identity, being able to seamlessly transfer your assets, digital assets across multiple crypto's across multiple NFT when the market places and so on. So >>Yeah, and I think the whole community thing too is also you seeing the communities being part of certainly in the entertainment area and the artistry creator world, the users are part of the community own it too. So it goes both ways, but this brings up the marketplace too, as well, because you ha you guys have the opportunity to have trust built into the software layer, right? So now you can keep the reputation data. You don't, you can be anonymous, but it's trustworthy versus bots, which we all know bots can be killed and then started again with, and no one knows what the timeline has been around. So, you know, the whole inadequacy of web too, which is just growing pains, right? This is what it'll evolution looks like, you know, next to them, traction layer. So I love that vibe. How advanced do you think that thinking is where people are saying, Hey, we need this abstraction layer. We need this digital identity. We need to start expanding our applications so that the users can move across these and break down those silos where the data is cause that's, this is like the problem, right? It's the data silos that are holding it back. What'd you guys' reaction to that? The, the killing the silos and making it horizontally scalable. >>Yeah, I think it's, it's not problem. It is a problem of people who understand technology. It's a problem of a lot of the people in the business who want to compete effectively against those giants, which are holding all the data. So I think those are the people who will innovate and move again, coming back to financial inclusion, coming back to the unbanked and those guys just want to do their business. They want to live their daily life. I think that's not where you'll see, you will see innovation in a different form, but they're not going to disrupt the disruptors. I think that would be the people that are fintechs. I think they would be the first to move on to something like that. I mean, that's my humble opinion. >>Absolutely. I, I got you on creators, right? So like I said earlier, right, we are heading for a future where more creators on the internet, whether you're publishing, writing something, you're creating video content. And that means that the data they own, because that's their data, they're bringing it to the internet. That's more powerful, more useful, and they should be reprocessed on that basis. So I think people are recognizing that and they've been using the proposal and as they do that, they were warranties systems that enabled them to work permissions with data. They will want to be able to control what the permission and what they want to provide, adapt. And at the end of the day, you know, these applications have to work backwards from customers and keep the customers looking for, but that then, and ask where passport for >>The users want freedom. They want to be able to be connected and not be restricted. They want to freely move around the global internet and do whatever they want with the friends and apps that they want to consume and not feel arbitrage. They don't want to feel like they're kind of nailed into a walled garden and, you know, stuck there and having to come back. It's the new normal. If >>They don't want to be the, they don't want to be the product. They >>Don't want to be the perfect gentlemen. Great to have you on great conversation. We're going to continue this later. Certainly want to keep the updates coming. You guys are in a very hot area in Europe and Asia Pacific. That's where a lot of the action is happening. We see the entrepreneurial activity, the business transformation, certainly with the new paradigm shift and this big wave that's coming. It's here. It's mainstream. Thanks for coming on, sharing your insights. Appreciate it. >>Thanks for the opportunity. >>Great conversation. All the actions moving and happening real fast. This is the cube unstoppable debates partner showcase with I'm John for your host. Thanks for watching.
SUMMARY :
It's a hot start-up in the web three area, reduce the steps it takes to do stuff makes the Wallace better. One of the reasons that this is happening again, if you go through the Asian out of the total, 1.8 billion gen Z and millennials that you have in the world. I want to just comment on Asia also in the other areas where mobile first came, you had the end, And you know, if you dig a bit deeper, I'd say, arguably, So what that means is you just spend tool the data they've been to So talk about the dynamic of web two, if, if I look far down the future, I don't see a future where you have I mean, one of the biggest example is in my home state And especially in the Asian countries, but a lot of people from Southeast Asia work across I was going to get into which industries and kind of what areas you see in your air and geographies, and let me clarify the question, John you're, you're talking about companies looking at departments of our Is it the, is it the user's expectations trying to tease out how you guys see I think over the last five to six years, we'll have the Revolut and 26 but also to look to, you know, enable more adoption I guess that's the question. is more than the, you know, national daily or, you know, minimum wage that is I think, you know, again, unstoppable domains kind of helps in that, I think this is a big opportunity to really get the section of society, And that's a great announcement, by the way, you mentioned the $10 million worth of domains being issued out for So in, in the context in Europe, we would look to find partners to So I think that's going to be the general focus. by the time, you know, governments regulations and a large banking financial companies move, I think we all know in the technology world, you can build communities and speed of innovation that we are seeing on this whole, you know, three dot old space. Yeah, and I think the whole community thing too is also you seeing the communities being part of certainly in the entertainment I think that would be the people that are fintechs. And at the end of the day, you know, these applications have to work backwards like they're kind of nailed into a walled garden and, you know, stuck there and They don't want to be the, they don't want to be the product. Great to have you on great conversation. This is the cube unstoppable debates partner
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Josh Dirsmith, Effectual, and Jeremy Yates, Ginnie Mae | AWS PS Partner Awards 2021
>>from the cube studios in Palo alto >>in boston >>connecting with thought leaders all around the >>world. This >>is a cute conversation. Hello and welcome to today's session of the AWS Global Public sector Partner Awards. I'm your host Natalie ehrlich. Today we're going to focus on the following award for best partner transformation. I'm pleased to introduce our guests, josh door smith, vice president of public sector at Effectual and jeremy Yates, deputy technology architect at jenny May. Welcome gentlemen so glad to have you on our show. >>Hi there. Very nice to be here. Thank you so much for having me >>terrific. Well josh, I'd like to start with you. How can companies leverage cloud native solutions to deliver higher quality services? >>So Natalie, that's a great question. And in the public sector and our our government customers, we run into this all the time. It's kind of our bread and butter. What what they can do is the first thing they need to be aware of is you don't have to be afraid of the cloud as some very obscure technology that is just emerging. It's been out for 10, 11 years now, customers across government space are using it lock stock and barrel to do everything from just managing simple applications, simple websites all the way through hosting their entire infrastructure, both in production and for disaster recovery purposes as well. So the first thing to note is just don't be afraid of the cloud. Um secondly, it's, it's imperative that they select the right partner who is able to kind of be there Sherpa to go into however far they want to dip their toe into the, into the proverbial cloud waters. Um to select somebody who knows whatever it is that they need to go do. So if they want to go Aws as we are talking about today, pick a partner who has the right experience, past performance designations and competencies with the cloud that they're interested in. >>Terrific. Well, you know, Jeremy, I'd love to move to you. What does modern modernization mean to jenny May? >>Sure, Thanks Natalie, great to be here. Thanks josh as well, you know. So for jenny May, modernization is really, it's not just technology is holistic across the organization. So that includes things like the business, um not just you know, the the I. T. Division. So we're looking at the various things to modernize like our culture and structural changes within the organization. Um moving to implement some, some proven practices like def sec ops and continuous integration and continuous delivery or deployment. Uh and then, you know, our overall overarching goal is to give the best and most secure technology to the business that we can to meet the Jeannie Mai mission and the needs of our customers >>terrific. Well josh, how is Effectual planning to support jenny Maes modernization plans? >>So we have been supporting jenny May for about 14 months now. Uh and back in september of last year, we rewarded a co prime 10 year contract for Jeannie Mai to do exactly that. It's to provide all things cloud to Jeannie Mai for 10 years on AWS and that's including reselling AWS. That's including providing all sorts of professional services to them. And it's, it's providing some third party software applications to help them support their applications themselves. So what Effectual is doing is kind of a threefold. We are supporting the modernization of their process, which jeremy mentioned a moment ago and that includes in stan shih ating a cloud center of Excellence for jenny May, which enables them to modernize the way they do cloud governance while they're modernizing their technology stack. We're also providing a very expert team of cloud architects and Dempsey cops engineers to be able to, to design the Jeannie Mai environment, collaborating with our co prime uh to ensure that it meets the security requirements, the compliance requirements that jerry mentions. Uh, Jeannie Mai is a federal entity, but it also has to adhere to all the finance industry uh compliance requirements as well. So very strenuous from that perspective. And then the third thing that we're doing to help them kind of along their modernization journey is in stan shih aging infrastructure as code. So in the cloud, rather than building everything in the AWS management console, we script everything to build it automatically, so it improves consistency, it improves the customer experience regardless of which resource is working on it. And it improves disaster recovery capability as well. And also, just quite frankly, the speed by which they can actually deploy things. >>And jeremy, how is this transition helping your security really enhancing it now? >>Uh From a security perspective we're implementing a number of various tools um both, you know, a W. S based as well as other software that josh mentioned. Um So we're able to utilize those in a more scalable manner than we could previously in the traditional data center. Um we've got a number of things such as we're looking at multiple vulnerability management products like 10 of Ohio and Wallace. Um we're using uh tools such as Centra fi for our our pam or privileged access management capabilities. Um Splunk a pretty industry standard. Um software for log and data correlation and analysis um will also be using that for some system and application monitoring. Um as well as uh the Mcafee envision product for endpoint and other cloud service security. So being able to pull all those in in a more scalable and more cost efficient way as well from cloud based services. Uh, it's really helped us be able to get those services and integrate them together in a way that, you know, we may not previously been able to. >>Yeah, terrific. Well, josh, let's move back to you and talk further about compliance. You know, any insight here, how Effectual is building a modern cloud infrastructure to integrate AWS services with third party tools to really achieve compliance with the government requirements. Just any further insight on that >>front? That's a great question. Natalie and I'm gonna tag team with Jeremy on this one if you don't mind, but I'll start off so jenny may obviously I mentioned earlier has federal requirements and financial requirements so focused right now on on those federal aspects. Um, so the tools that Jeremy mentioned a moment ago, we are integrating all of them with a W. S native meaning all of the way we do log aggregation in the various tools within AWS cloudwatch cloud trail. All of those things were implementing an AWS native, integrating them with Splunk to aggregate all of that information. But then one of the key requirements that's coming up with the federal government in the very near future is tick three dot or trusted internet connection. Basically in the first iteration a decade or so ago, the government wanted to limit the amount of points of presence that they have with the public facing internet fast forward several versions to today and they're pushing that that onus back on the various entities like jenny May and like hud, which Jeannie Mai is a part of but they still want to have that kind of central log repository to where all of the, all of the security logs and vulnerability logs and things like that. Get shipped to a central repository and that will be part of DHS. So what effectual has done in partnership with jenny May is create a, a W. S native solution leveraging some of those third party tools that we mentioned earlier to get all of those logs aggregated in a central repository for Ginny MaE to inspect ingest and take action from. But then also provide the mechanism to send that to DHS to do that and correlate that information with everything coming in from feeds across the government. Now that's not required just yet. But we're future proofing jenny Maes infrastructure in order to be able to facilitate adherence to those requirements when it becomes uh required. Um, and so jeremy, I'll pass it over to you to talk a little bit further about that because I know that's one of the things that's near and dear to your sister's heart as well as jenny may overall. >>Yeah, absolutely. Thanks josh. Um, so yeah, we, as you mentioned, we have implemented um, uh, sort of a hybrid tech model right now, um, to to handle compliance on that front. Um, so we're still using a, you know, some services from the legacy or our existing T two dot x models. That that josh was mentioning things such as m tips, um, uh, the Einstein sensors, etcetera. But we're also implementing that take 30 architecture on our own. As josh mentioned that that will allow us to sort of future proof and and seamlessly really transitioned to once we make that decision or guidance comes out or, you know, mandates or such. Um, so that effort is good to future proof house from a compliance perspective. Um, also, you know, the tools that I mentioned, uh, josh reiterated, those are extremely important to our our security and compliance right. Being able to ensure, you know, the integrity and the confidentiality of of our systems and our data is extremely important. Not both, not just both on the r not only on the government side, but as josh mentioned, the finance side as well. >>Terrific. Well, I'd love to get your insight to on AWS workspaces. Um, if either one of you would like to jump in on this question, how did they empower the jenny May team to work remotely through this pandemic? >>That's a great question. I guess I'll start and then we'll throw it to jeremy. Um, so obviously uh effectual started working with jenny May about three weeks after the pandemic formally started. So perfect timing for any new technology initiative. But anyway, we, we started talking with Jeremy and with his leadership team about what is required to actually facilitate and enable our team as well as the government resources and the other contractors working for jenny May to be able to leverage the new cloud environment that we were building and the very obvious solution was to implement a virtual desktop infrastructure uh type solution. And obviously Jeannie Mai had gone all in on amazon web services, so it became the national natural fit to look first at AWS workspaces. Um, so we have implemented that solution. There are now hundreds of jenny May and jenny make contractor resources that have a WS workspaces functioning in the GovCloud regions today and that's a very novel approach to how to facilitate and enable not only our team who is actually configuring the infrastructure, but all the application developers, the security folks and the leadership on the jenny may side to be able to access, review, inspect, check log etcetera, through this remote capability. It's interesting to note that Jeannie Mai has been entirely remote since the pandemic initiated. Jeremy's coming to us from, from west Virginia today, I'm coming to us from national harbor Maryland And we are operating totally remotely with a team of 60 folks about supporting this specific initiative for the cloud, not to mention the hundreds that are supporting the applications that Jamie runs to do its day to day business. So jeremy, if you wouldn't mind talking about that day to day business that jenny may has and, and kind of what the, the mission statement of Jeannie Mai is and how us enabling these workspaces uh facilitates that mission >>or you know, so the part of the overall mission of jenny Maes to, to ensure affordable housing is, is made available to uh, the american public. Um that's hud and, and jenny may as part of that and we provide um mortgage backed securities to help enable that. Um, so we back a lot of V A. Loans, um, F H A, those sort of loans, um, workspaces has been great in that manner from a technology perspective, I think because as you mentioned, josh, it's really eliminated the need for on premise infrastructure, right? We can be geographically dispersed, We can be mobile, um, whether we're from the east coast or west coast, we can access our environment securely. Uh, and then we can, you know, administer and operate and maintain the technology that the business needs to, to fulfill the mission. Um, and because we're able to do that quickly and securely and effectively, that's really helpful for the business >>Terrific. And um, you know, I'd like to shift gears a bit and uh you know, discuss what you're looking ahead toward. What is your vision for 2021? How do you see this partnership evolving? >>Yeah, you >>Take that 1/1. >>Sure. Yeah. Um you know, definitely some of the things we look forward to in 2021 as we evolve here is we're going to continue our cloud journey um you know, through practices like Deb said cops, you realize that uh that journey has never done. It's always a continual improvement process. It's a loop to continually work towards um a few specific things or at least one specific thing that we're looking forward to in the future, as josh mentioned earlier was our arctic three Oh Initiative. Um, so with that we think will be future proofed. Um as there's been a lot of um a lot of recent cyber security activity and things like that, that's going to create um opportunities I think for the government and Jeannie Mai is really looking forward to to leading in that area. >>Mhm and josh, can you weigh in quickly on that? >>Absolutely. Uh First and foremost we're very much looking forward to receiving authority to operate with our production environment. We have been preparing for that for this last year plus. Uh but later on this summer we will achieve that 80 oh status. And we look forward to starting to migrate the applications into production for jenny May. And then for future proof, it's as jerry jerry mentioned, it's a journey and we're looking forward to cloud optimizing all of their applications to ensure that they're spending the right money in the right places uh and and ensuring that they're not spending over on any of the one given area. So we're very excited to optimize and then see what the technology that we're being able to provide to them will bring to them from an idea and a conceptual future for jenny may. >>Well thank you both so very much for your insights. It's been a really fantastic interview. Our guests josh duggar smith as well as jeremy Gates. Really appreciate it. >>Thank you very much. >>Thank you so much. >>Terrific. Well, I'm your host for the cube Natalie or like to stay tuned for more coverage. Thanks so much for watching.
SUMMARY :
Welcome gentlemen so glad to have you on our show. Very nice to be here. Well josh, I'd like to start with you. So the first thing to note is just don't be afraid of the cloud. mean to jenny May? So that includes things like the business, um not just you know, Well josh, how is Effectual planning to support jenny Maes modernization to design the Jeannie Mai environment, collaborating with our co prime uh to ensure So being able to pull all those in in a more scalable Well, josh, let's move back to you and talk further about compliance. Um, and so jeremy, I'll pass it over to you to talk a little bit further about that because I know that's Being able to ensure, you know, the integrity and the confidentiality of of May team to work remotely through this pandemic? the leadership on the jenny may side to be able to access, review, inspect, and then we can, you know, administer and operate and maintain the technology that the business needs And um, you know, I'd like to shift gears a bit and uh you know, and things like that, that's going to create um opportunities I think for the government and Jeannie Mai of their applications to ensure that they're spending the right money in the right places uh and Well thank you both so very much for your insights. Thanks so much for watching.
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Jacklyn Osborne, Bank Of America | Collibra Data Citizens'21
>>from >>around the globe. >>It's the cube >>covering Data Citizens >>21 brought to you by culebra. >>Well how everybody john Wallace here as we continue our coverage here on the cube of Data Citizens 21 it is a pleasure of ours to welcome in an award winner here at Data Citizens 21 were with Jacqueline Osborne who is the Managing Director and risk and Finance technology executive at Bank of America and she is also the data citizen of the Year, one of the culebra Excellence Award winners. And Jacqueline congratulations on the honor. Well deserved, I'm sure. >>Thank you so much. It is a true honor and I am so happy to be here and I'm looking forward to our conversation today. Yeah, what is it? >>It's all about just the concept of being a data citizen um in your mind um what is all that about? What are those pillars in terms of being a good data sets? And that gets to the point that you are the data citizen of the year? >>I think that's such a good question and actually is something that I don't even know if I know everything because it's constantly evolving. Being a data citizen yesterday is not what it is today and it's not what it means tomorrow because this field is evolving but with that said I think to me being a data citizen is being is having that awareness that data matters is driving to that data as an asset and really trying to lay the foundation to ensure its the right data in the right place at the right time. >>Yeah, let's talk about that high wire act because it's becoming increasingly more complex as you know, you've been in This realm if you will for what 15 years now? I believe it has evolved dramatically right in terms of capabilities but also complexity. So let's talk about that, about making finding the relevance of data and delivering it on time to the right people within your organization. >>How much >>More challenging is that now than it was maybe five or just you know, 10 years ago? >>I mean it's kind of crazy. There are some areas that make it so much easier and then for your question in some areas that make it so much harder. But if I can, let's start with the easier because I think this is something that really is important is when I started this, I've been in data my entire professional career, I've been achieved data officer since 2013. Um and when I started, I used to joke that I was a used car salesman. I was selling selling something this idea of data quality, data governance that nobody wanted. But now, so the shift of your question is the good if I am now a luxury car salesman selling a product that everybody wants, but shift to the bad nobody wants to pay for. So the complexity of it as data becomes bigger as we talk about big data and unstructured data and social media and facebook feeds. That is hard. It is complex. And the ability to truly manage and govern data to the degree of that perfection is really hard. So the more data we get, the more complexity, the more challenge, the more there is a need to really prioritize align with business strategy and ensure that you are embedding into the culture and the DNA of the corporate and not do it in the silos. >>You know, delivering that data to in the secure environment obviously, critically important for any enterprise, but even more so to put a finer point on financial services in terms of your work in that regard. So, so let's add that layer into this to not only internal, all the communication you have to do in the collaboration, you have to have but you have these external stakeholders to write, you have me, you know, a boa client if you will um that you've got to be aware of and have to communicate with. So so let's talk about that, that kind of merger if you will of not only having to work internally but also externally and making sure that with all the data you've got now that it works >>indeed. And you're kind of moving towards this new one of the newer dimensions, which is privacy, I mean G D p R was the first regulation in the UK, but now you have the C C P A and the California and it's coming and that that right to be forgotten or more importantly, as you said, as a customer of financial issues, that right to understand where your data is is very important because customers do want to know that their information is understood, trusted protected and going to be taken care of. So that ability to really transform back that you have a solid basis and that you are taking the measures and the necessary steps to ensure that that data is air quotes govern is so important. And it really again that shift from that used car salesman to a luxury car salesman. Your question is another example of how that shift is happening. It's no longer a should do or could do. Data governance is really becoming a must do and why you are seeing so many more. Chief data officers. Chief analytics officers, data management professionals. The profession is growing. I mean, incrementally every single day. >>What about the balancing act that you do? Let's just do with the internal audiences that you have to contend with. I shouldn't say content, content has that pejorative term to that you that you that you deal with, you collaborate with. Um you know, governance is also critically important because you want to make data available to the right people at the right time, but only the right people. Right. So what kind of practices or procedures are you putting in a place at B. O. A to make sure that that data is delivered to the right folks, but only to the right people and trying I guess to educate people within your organization as to the need for these strict governance processes. >>Sure. I tend to refer to them as the foundational pillars and if I was to take a step back and say what they are and how we use them. So the first one is metadata management and it is really around that. What data do you have? It's that understanding the information. So I used to refer to it or I still refer to it as when we were going to the library and you used to have to look at the card catalog That metadata manages very similar to the card catalogue for books. It tells you all the information. What's the genre? Who's the author, what the section is, where it is in the library and that is a core pieces. If you don't understand your data you can govern it. So that's kind of Pillar one. Metadata management. Pillar two is what's often referred to his data lineage. But I do think the new buzzword is that a providence? It's really that access low. It's understanding where data comes from the movement along the journey and where it's going. If you don't understand that horizontal front to back you can't govern the information as well because it can be changing hands, it can be altering and so it's that that end to end look at things. This pillar to pillar three is data quality and that's really that measurement of is it the right data and it is made up of a series of data quality dimensions, accuracy, completeness, validity, timeliness, conformity, reasonable nous etcetera. And it's really that fit freezes the data that I have the right data as I said earlier and then last but not least is issue management. At the end of the day there will be problems, there is too much data. It is in too many hands. So it's not we're not trying to remove all data issues but having a process where you can actually log prioritized and ultimately remediate is that that last and final pillar of the data management I would call circle because it has to all come back together and it's rinse and repeat. >>Yeah. And and so you you raise a point, a great point about things are going to go wrong. You know, eventually something happens. We know nothing is foolproof, nothing is bulletproof. Uh and we're certainly seeing that in terms of security now right with breaches pretty well publicized with invasions, ransom, where you name it, right, all kinds of flavors of that. Unfortunately. So from your perspective in terms of being that this data data guardian, if you will um how much of your concerns now have been amplified in terms of security and privacy and and that kind of internal uh communication you have to have or or I guess by in you know to understand the need to make this data ultra secure and ultra private, especially in this environment where the bad actors you know are are prolific, so kind of talk about that it's a struggle but maybe that challenge That you have in this environment here in 2021. >>Yeah, I think what you know the way I would do it is the struggle is again that that need or the desire to to protect everything and at the end of the day that's hard. And so the struggle right now that I have ri faces the prioritization. How do we differentiate what we call the critical few some call it cds chris critical data elements that they call it Katie key dad elements there, there's there's a term but really as that need and that demand grows whether it's for security or privacy or even data democratization, which hopefully we do talk about at some point, all these things are reliance on the right data because like statistics garbage in garbage out. So whether it's because you need the right information because of your analytics and your models or as you talked about its prevention and defensive security reasons that defensive and offensive isn't going away. So the real struggle is not around the driver, but the prioritization. How do you focus to ensure you're spending your time on the right areas and more importantly in alignment with the business priorities? Because one of the things that's critically important for me is ensuring that it's not metadata or data governance or data quality for the sake of it, it is in alignment with that business priority. >>And and and a big part of that is is strategy for the future, right strategy going forward. you know, where you're going to go in the next 18, 24 months and so from uh without, you know, revealing state secrets here. How do you how do you see this playing out in terms of this continual digital transformation? If you will from the B O a side of the fence? Um, you know, what what do you see as being important or in terms of what you would like to accomplish over the next year and a half, two years >>for me? I think it's that and I'm glad you asked that question, cause I wanted to mention that that data democratization I think. And if we if we debunk that or look into that, what do I mean by democratization? It's that real time access, but it's not real time access to the wrong information or to the wrong people as we talked about, it really is ensuring almost like an amazon model that I can simply search for the information I need, I can put it in my shopping cart and I can check out and I am able to that's that data driven, I'm able to use that information knowing it's the right data in the right hands for the right reasons and that's really my future mind where I'm getting to is how do I enable that? How do I democratize it? So data is truly and does become that enterprise asset that everybody and anybody can access, but they can do so in a way that has all of those defensive controls in place, going back to that right data, right place the right time because the shiny toys of ai machine learning all those things is if you're building models off of the wrong data from the wrong place or in the wrong hands, it's going to bite you in about whether it's today, tomorrow, the future. >>Well, exactly. I love that analogy and on that I'm going to thank you for the time. So I'm gonna call you a luxury data salesperson, not a car car salesman. But uh it certainly has paid off and we certainly congratulate you as well on the award that you wanna hear from calabria. >>Thank you so much and thank you for the time. Hopefully you've enjoyed our conversations as much as I have. >>I certainly have. Thank you very much Jacqueline Osborn, joining us on the Bank of America, the data citizen of the Year. Her data citizens 2021. I'm john walls and you've been watching the cube >>mm
SUMMARY :
data citizen of the Year, one of the culebra Excellence Award winners. Thank you so much. that data matters is driving to that data as an asset and about making finding the relevance of data and delivering it on time to the right people within your that you are embedding into the culture and the DNA of the corporate and not so let's add that layer into this to not only internal, all the communication back that you have a solid basis and that you are taking the measures I shouldn't say content, content has that pejorative term to that you that you that you deal with, And it's really that fit freezes the data that I have the right data as I said earlier in terms of being that this data data guardian, if you will um So whether it's because you need the right information because of your analytics and your models or as you talked about And and and a big part of that is is strategy for the future, right strategy going forward. or in the wrong hands, it's going to bite you in about whether it's today, I love that analogy and on that I'm going to thank you for the time. Thank you so much and thank you for the time. Thank you very much Jacqueline Osborn, joining us on the Bank of America, the data citizen
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Terri Cobb & Dave Knight, Deloitte Consulting LLP | IBM Think 2021
>>from around the globe. It's >>The Cube with digital coverage of IBM think 2021 brought to you by IBM Well hi everybody john Wallace here on the cube. Thanks for joining us here. As we continue our initiative of IBM think a chance to look at what IBM thinks in terms of infrastructure, we're talking to you about a hybrid cloud kind of the new trend. The thought that's going to the hybrid cloud, what's the future look like and help us cover that waterfront. A couple of experts from Deloitte Terry Cobb, the IBM Alliance lead at Deloitte Terry. Thank you for joining us. We look forward to this time together. >>Thank you so much for having me. You >>bet. And also introduced Dave Knight quickly, your colleague who is a senior solution architect and IBM Alliance cloud leader at Deloitte. Dave good to see you as well. Thanks for being with us. >>Thanks for having me. >>Alright, so maybe it's just for the two of you set the table for our viewers here in terms of your specific roles of delight. I talked about IBM and your connections there, but in terms of what you're doing there, how you work together and ultimately what kind of service you're trying to provide your clients terry? Why don't you jump on that first? >>Sure. So I've been with Deloitte for 16 years, I believe, maybe a little longer and focusing on the IBM like our strategic partnership. Um and so what that means is I work day in day out with our practitioners to identify and understand where our clients what are some of the critical business needs. And so I work with are leaders and and collaborate with IBM and we we look for ways to solve really unique critical business issues. Um and so part of my my background, so I've come from, you know, at my 30 year background and strategy management consulting. So it's really exciting. I get to use my uh consulting skills, my strategy skills to, you know, look at where we are in the market, what's what's happening in the market because that's a great example. There was a huge impact on how businesses, you know, work, how they work differently and how they handle their workforce. So it was a very interesting time. And and so bringing these two great firms together to solve some of these critical business issues. As for me, it's, you know, it's it's critical and it has a positive impact on, you know, for our clients. >>All right, dave from your side of the fence. >>Yeah. So um I sit in a similar place within the firm. I actually joined the last century. I've been with the firm for 21 years, so uh in a variety of roles, but all with with sort of a technical last solution architecture um, slant. Right, So, so just like Terry mentioned in the alliance function, we try to find opportunities to work together specifically between IBM and the Deloitte, you know, go to market services, uh my role as a solution architect and then as the cloud lead is to make sure that we've got the right mix of technology that we solve the client's problems uh efficiently and cost effectively. Uh and then, you know, sort of translate those, those business problems into technical solutions and then those technical solutions back into business solutions. So the business sees the value and its valuable not only for Deloitte from the services perspective, but also for IBM. >>He just almost just blew me away when you said you've been there since the last century. I haven't heard it quite put that way. And it's really that was really good, uh >>1999, to be fair, but still, it >>certainly implies a lot of experience. That's for sure. That's it. But that was really, that was a unique twist. So, kudos to you, let's talk about your client's first a little bit. So you talk about problems and we're talking about obviously technology and deployments and what capabilities are. So today, right. You've got on primary got off Premier, you've got private cloud, you've got public cloud, you've got edge technologies, you've got this really just this maelstrom basically of opportunity, but also confusion a little bit right? Um with different kinds of capabilities, different kinds of challenges. So Dave if you would, you know, let's look at it from the macro level then, in terms of how you start dissecting these kinds of decisions that the, the C T O. S and with your within your client list have to make and and how you help them chart their course in terms of determining priorities and what the right steps are for them to take. >>Okay. So I mean you sort of summarized my points actually quite nicely. We we help customers find their path, what's there, right approach to their digital transformation journey. Um We do have assets that help them, you know identify workloads where they might might run the best. Um We certainly have approaches and experience in the market having done this for for years. Uh you know it's the number one cloud professional services firm globally. We we we've garnered a lot of experience working with customers again helping among this journey. Um What we've learned is that one size does not fit all. Um Clearly cloud and more specifically public cloud is a game changer. It's here to stay, but it's not necessarily the right answer for every workload for every customer even. Um And so what we're starting to see is is a shift towards hybrid discussions and hybrid architecture discussions. Um and just as a quick, very simple example, um you wouldn't go purchase a mainframe to be a web server, right, That's that's significant overkill. And similarly, um the cloud is great for its, you know, capacity and and all the things that come with an economics, that sort of thing, but it's not necessarily the best platform for a credit card clearing house. Right. The transactional volume is simply too great. Right? So, um and that sort of very simplified example. Hybrid we think is the answer. And we're seeing lots of customers now that they've shifted a lot of their workloads to cloud that our cloud suitable. Um starting to ask us the more difficult questions, right, the core of my business, it's a high risk move. Can you help me sort this out? And in many cases the answer is don't move it, it's too extended at the edge. It's to augment it with cloud technologies such as AI and and enhance your service rather than replace it or move it to a different location. >>So you recently published a report that you did the mainframe market poll survey where you're looking at really, I guess migration plans or an appetite right to make these evolutions to, to to explore this hybrid cloud model that you've already detailed for us. Um, give me an idea if you would and our our viewers an idea a little bit about some of the key summaries of that in terms of what the appetite is for that, what the desires are, you know, are we ready to cut the court on the mainframe and let it go? Is there too much involved? We want to hang on. Um, you know, what's kind of, what's the mood out there right now? >>Yes, so we, we commissioned the double blind survey, we had a belief that we really wanted to explore it further, um, and that belief was, you know, a little tongue in cheek. The death of the mainframe is greatly over exaggerated. Um, and so again, this double blind survey, we commissioned it and, and we, we found a lot of interesting results. First and foremost, um, the mainframe for many customers is not going away. The vast majority of our survey respondents uh, indicated that was the case. Um, there was a couple of other interesting to, that's that, that we, we found in the results as well. Um uh, the first one is this isn't just a technology issue um It's a human capital um issue as well with the aging workforce. Um You know, mainframe not being quite as sexy in the age of java but coming back to IBM investments in the platform. Um And then another key point that we we found was security continues to be a key concern of business I. T. Uh and business, you know, owners. Um and that mainframe is seen as is the pillar of security sort of, they hold it up as sort of the example of security in the industry. Um Another interesting too that we found was that Um you know, one specific question asked about future growth plans and um over just under 60%. So over half answered three questions um that most people would think are at odds with each other and that is you know, are you expanding your mainframe? Over 60 said Yes. Um, are you advancing into cloud? Just under 60 said yes. And then there was a hybrid question which over half said they were going to look at hybrid. So that sort of marriage of mainframe and cloud in a hybrid way was an interesting thing that we weren't exactly expecting, but still quite interesting to explore. >>So >>when >>you hear this right about these, I mean not conflicting, but certainly, you know, interesting of uh survey findings, um, what do you make of that? What what are you, how are you reading those tea leaves a little bit about what people are saying about not ready to leave, but yet they're interested. And and so the concerns that they've brought up about security, about the asian workforce, I mean, you know, a lot of challenging uh, positions here, they have to be considered for your clients. >>You know, for me it was very interesting and and I believe, you know, one of the reasons we launched the survey was really to find out what is really going on with our clients because we're hearing a lot of, you know, there's a lot of news around clients migrating all their all their applications, >>I say all >>to the cloud and but yet we were spending a lot of time with clients that had mainframes and we were solving some of their mainframe issues and so we we were a little confused, so that was part of the impetus from really getting out and enjoying market sensing and figure out what our clients really doing. And we didn't target, you know, the mainframe, you know, clients, we targeted main from clients but we didn't target mainframe users. We were looking at really the business users of the mainframe and the executives that have mainframes. And so we were, it was surprising to to get the information back and hear how important the mainframe, so us. Uh and and then when you start digging a bit deeper into, you know, what does cloud really mean? Your hybrid cloud comes to the surface and then you have people that have different meanings of hybrid cloud. So, really understanding what is hybrid cloud really mean and what does it mean for your business? And that's what we're solving today. It's like how do we how do we go to market around hybrid cloud and what benefits does it have work for our clients? >>Yeah, so, Dave yeah, to touch up on that, to follow up, I mean, so, how are you a Deloitte then taking these results and and kind of ingesting them and distilling them and deciding. All right, this is how we're going to define hybrid cloud perhaps. I mean, I don't know if that if that's a bold assumption, but I think you're probably trying to draw some parameters around it, Right? This is how our clients see it. So this is how we're gonna talk about it and then this is how we're going to take them on that journey. How instructive was this survey for that and actually what are you doing with it in terms of shaping your practice? >>Yeah, so it's a great question and it is driving um you know, not the survey by itself, but a lot of the market trends and including the surveys is driving um some reevaluation and refocusing quite frankly on on hybrid cloud um as an offering within the firm. Right? We we define hybrid cloud generally is, you know, seamless integration of data and applications across on and off premise. And with with the wave of five G that's coming at us, increasingly we're looking at architecture is that include edge uh into that that hybrid definition? Um you know, I've said this to a lot of folks uh for me, mainframe was the original cloud. So it's only natural that it should be part of solutions now. And what I mean by that is when it was released it was virtualized, it was virtually unlimited. Somebody else managed it for you. You you you you only paid for what you use. Those are all characteristics of the cloud as we know it today, but those were implemented in the 70s, the mainframe um and so, capturing those characteristics and newer technologies and then integrating those into architectures. I think it's going to be sort of the next wave of what we see in the industry and, and Deloitte is certainly positioning to help our customers on that journey. And >>before we sign off, I do want to touch on security issue again because you did bring it up a little bit earlier, but let's just talk about it holistically here, depending upon where you are, doesn't matter right edge on off private public. I mean security's gonna be first and foremost. And so what are you suggesting or what are you saying to your clients? You know, terry and dave on this. In terms of their security concerns, the awareness they have to have in that and the allocation of resources to make sure that, you know, whatever solutions they deploy, their their credible, they have integrity and and they're sustainable. So let's hit on security before we head out terry. If you don't mind jumping >>first, I'd like to address security. But even stepping back a little bit. So as clients for looking at moving applications to the cloud for hybrid cloud, it's really about, you know, making sure you have a strategy unless you address some of the underlying data infrastructure, you're gonna end up with you disparate data everywhere and you're not going to be able to, you're gonna have data silo issues, you're gonna have security issues. You also have complex architectural issues. So, you know, some of the work that we're doing with IBM and internally with our firm is trying to help clients understand like you take a step back and really evaluate their business requirements and making sure that they and your dave can you found on this. But it's really making sure they have the right strategy in place to address, you know, their data, where the data sets, how to innovate some of these applications and of course security, security is a huge concern. We see that from all of our clients and needs to be on prem and secure. Mhm. >>Just a final word. >>Yeah. Thanks. Just to add on to that. Right. So security is absolutely critical. As terry mentioned. Having a strategy is absolutely critical and having security be integral to that strategy is equally critical. Um As you said, it's everywhere, cloud on prem on the edge. I would even go so far as to say, you know, in your personal life and your professional life, it should be as pervasive as we like to think it is. I think the reality is that maybe isn't but that's part of the job of architects like me, is to make sure that it gets built in at its core. It's not an afterthought, it's integral. I've got some fantastic technologies around that, specifically in the Z space. Um you don't wanna get too too wonky here, but you know, Phipps 1 40 dash to level four encryption, which is unique in the market. Um, you know, data privacy, passports, pervasive encryption, all these things. Um, interestingly enough live in the mainframe but extended ideas cloud and um from my perspective, I think it's one of the unique uh, connections intersections where mainframe could actually help drive the growth of cloud um, in that hybrid model and even getting into future looking things like home, um, or fixed encryption, there's a raft of technologies coming out of IBM um, that help us ensure we have, you know, secure transactions, secure hybrid architectures as you put our security everywhere. >>Well, you can get a little wonky. That's okay. David terry, thank you for the time today. We certainly appreciate it. And thanks for shining light on your work at Deloitte and of course, that partnership you have. It's working so well with IBM. Thank you both. >>Thanks for having us. >>All right. We've been talking about hybrid cloud, the future of a hybrid cloud and the mainframe and it ain't dead yet. All right. John Wallace. Thanks for joining us here on the cube.
SUMMARY :
from around the globe. to you by IBM Well hi everybody john Wallace here on the cube. Thank you so much for having me. Dave good to see you as well. Alright, so maybe it's just for the two of you set the table for our viewers here in terms of your specific and it has a positive impact on, you know, for our clients. Uh and then, you know, He just almost just blew me away when you said you've been there since the last century. So Dave if you would, you know, let's look at it from the macro level then, um the cloud is great for its, you know, capacity and and all the things that come with an economics, what the desires are, you know, are we ready to cut the court on the mainframe people would think are at odds with each other and that is you know, are you expanding your mainframe? I mean, you know, a lot of challenging uh, positions here, And we didn't target, you know, the mainframe, for that and actually what are you doing with it in terms of shaping your practice? Yeah, so it's a great question and it is driving um you know, not the survey by itself, And so what are you suggesting or what are you saying to your clients? it's really about, you know, making sure you have a strategy we have, you know, secure transactions, secure hybrid architectures as you put our security and of course, that partnership you have. We've been talking about hybrid cloud, the future of a hybrid cloud and the mainframe and
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Elhadji Cisse, IBM | IBM Think 2021
>> From around the globe, it's the Cube! With digital coverage of IBM Think 2021, brought to you by IBM. >> Well, welcome back to the Cube and our IBM Think initiative and today a fascinating subject with a dramatic shift that's going on in the Middle East and specifically in the kingdom of Saudi Arabia. There is a significant partnership that has just recently been launched called SARIE, which is the Saudi Arabian real interbank express. And it basically is a, a dramatic move to make the kingdom cashless - and IBM is very much at the center of that. With me to talk about that role is Elhadji Cisse who at IBM is the MEA head of payments which of course is middle East and Africa. Elhadji, good to have you with us all the way from Dubai. Good to see you today. >> The pleasure's all mine. >> Good. Well, thank you for joining us. And let's, let's talk about this initiative. First off, the problem or at least the challenge that IBM and its partners are trying to solve and now how you're going about it. So let's just paint that 30,000 foot level, if you will, then we'll dive in a little deeper. >> All right. So if you look at the countries, the kingdom of Saudi Arabia, and in much of the region, Middle East and Africa, we have very cash driven society. And this provides lots of challenges in terms of government point of view, businesses' point of view. And even the consumer point of view. The cash transaction is becoming less and less traceable. You are less likely to see where the cash is going, where the cash is coming from. Maintaining the cash also is becoming more and more expensive in terms of security, in terms of recycling the cash, holding the cash, transacting the cash, all of that has to be taken into consideration. And the kingdom of Saudi Arabia, with the help of the crown Prince Mohammad bin Salman, has a visionary vision 2030 to be put in place that will enable them to revolutionize the entire financial sector. There's a segment within that called the FSDB, the financial sector development program. And that program, within that program, they have a goal to develop a digital platform that will enhance and enable the society to go to a more cashless society and also help define a full end to end digital environment for the, for the kingdom. >> So when you think about the scale of this, I mean it's almost mindblowing in a way, because in many cases we've been talking about with various of your colleagues at IBM, different initiatives that involve an organization or involve maybe a more regional partnership or something like that. This is national, right? This is every banking institution in the kingdom of Saudi Arabia. Businesses, government entities. I mean, if you would, share with me some of the complexity of this in terms of a project of that scale and, and trying to bring together these disparate systems that all have a different kind of legacy overhang, if you will, right. And now you're trying to modernize everybody moving towards the same goal in 2030, I think it's mind blowing. >> Yeah, it is. It is, John. And if you look at the complexity, if I may speak a little bit about how complex it is, let's start with the team. The team has been a full diverse team. We have 10 different nationalities. We have team from America, Canada, Egypt, Saudi Arabia, UAE, China, UK, Pakistan, India. I mean, you name it. We have the whole globe pretty much. Every single region, Australia also was there. We had the team of that magnitude. In addition to that, as you rightfully stated, we're not building a system for a particular company or particular industry. It is for the entire country, all the banks of Saudi Arabia: the 11 national banks and the 12 additional international banks that are there. The global corporates, such as the Telco corporation, the oil corporation that are there. All of them needs to be onboarded into this including the 17 million or 20 some million population that are there. Now, the keys to this that we have is that our partners, MasterCard and Saudi payments, we have mandated ourself not to divide ourselves into three teams. We have to go with this as one single team. This was the motto of the project. This is what made us successful. We didn't differentiate between IBM, MasterCard, or Saudi payment. We all went together and addressed every single challenge as a team with the three different layers. And that's what helped us become successful with this engagement. >> So let's look at the initiatives specifically then in terms of the technology that's driving this. We talk a lot about the digital transformation that's occurring in the world. And again, it's kind of a catch all phrase, but this truly is a almost a magical transformation that you're going through. So how did you address the various workloads, what's going to be done where and how, and by whom. And then this integration that has to go on with that, not only are you centralizing a lot of these functions but you also have to distribute them to institutions across the kingdom. So if you would share a little bit of insight on that. >> Yeah. So if you look, if you look at the architecture that we have put in place, it's really a very agile and flexible architecture in a way that we have put in a central entity, which is the payment hub that is, that will handle all the payments solution that is there. And we put the flexibility for all the consumers because we have different banks. If you look at the banks industry, we have banks that are very mature, banks that have a medium level of maturity, and some that are absolutely not mature at all. And with this solution that we have to get involved, we have to be Azure 222 enabled, which is the new language that we will be using. Now, the infrastructure that we put in place have enabled that flexibility, otherwise we will never going to be successful. You cannot come to a country and say everybody needs to be onboarded into this language. Everybody needs to be operating this way. No, that will never going to work. We have taken that into consideration from the beginning. We knew this would be a challenge and we put different tools within IBM that we have put in place in order to go to mitigate those, such as the WTX, which is the Webster transformation exchanger that enables us to transform messages from and to Azure 222 or to Azure 222 or to any type of format that the customer have, any of the customer would be the banks. So we encapsulate that. Another challenge that we have is on the on boarding aspect. A lot of banks, again depending on their maturity level, we have to be ready with different environment for them to be, to catch up with us. Not everybody will be able to onboard on the same time. So by leveraging our RTVS solution, the rational testable service virtualization, it enables us to mitigate, to virtualize an entire ecosystem, make it look like it is a physical environment for the banks to use as a test as opposed to in the normal circumstances, purchasing additional hardware additional software, additional components and doing that, we're just virtualizing it for those who are ready for a system testing, those who are ready for a performance test, those who're ready for any type of non-functional requirements testing aspect. So these tools and this mechanism have helped us with our complex system integration methodology to mitigate this complexity and make it easy for the ecosystem to be onboarded and make us successful in this deal. >> And you raised a really interesting point in terms of the maturity of different levels of technology within the banking institutions there. You've got, you know, I'm sure, as you pointed out, some very small enterprises, right? Very small towns, very small institutions whose systems might not be as sophisticated or as mature, basically. So ultimately, how do you tie all that in together so that there might be a very large institution that has a very robust set of infrastructure and processes in place. And then you've got it communicating with a very small institution. You've got to be a great translator, right? I mean, IBM does here. Because you don't have them sometimes basically talking the same language, literally in this case. >> Yes, absolutely. And this is really our forte. We are the system integrators of choice in this region. And this goes without saying, because of our platform and our processes and our people that we put together. If you look at this, this example again, on the integration layer, we've enabled two lines of communication, two channels for the community. They could either go for API if they are very mature or they could go to MQ which is a low level of, I won't say a low level, but a very old fashioned way of communicating. On that aspect, they not only they have two protocols to get to us, they can use any message format that they want as long as we agree and we have an end check on the language that they're going to be using. And this integration layer or the system of integration that we have built that enables us to add that flexibility on both entities. >> So this was just launched. I mean literally just launched. What's your timeline in order to have full or I guess, reasonable implementation. >> That's a great question. Actually, the average is 24 to 30 months. We have broken the world record. We have implemented this magnificent solution within 18 months. It's actually a 17 month and a half of implementation. With the scope that we have, that is onboarding all the banks, having deferred net settlement, having the Azure 222, billing solution on it. We had the, we had the billing we had the dispute management, we had the single proxies. We have the debit cap and limit management and the portal solution. So we have all of these component within 17 and a half month. This breaks the world record of implementing an instant payment solution globally. >> We'll call Guinness and get you in the book then. It is a remarkable achievement. It really is. And you know, and you've talked about some of the the values here in terms of reduced transaction costs. Greater stability, greater security, greater transactional relationships, I imagine market liquidity, right? In your thought, I mean, tie all that together for our viewers in terms of impact and what you think this kind of partnership is going to create in terms of changing the way basically financial services are delivered in the kingdom. >> So it will change a lot. And the impact in the economy, like I said this is going to be on a three-fold. One, from a consumer point of view, you'll be able to save time in making your transactions. You will be able to trace your transactions and be able to have enough data to understand how you're managing your budget in your annual transaction. From a business point of view, you will be able to save yourself from theft. I mean, again, having cash in your business, it will tend to having more people coming in and stealing them from you either your employees or your customers or anybody else. But having a cashless business nobody can literally steal your money. They can only steal your phone or steal your gadget that you have for that aspect. Managing and maintaining cash also is a big problem. Now from a government point of view, this is where it gets very interesting, especially for Saudi Arabia, the taxation of the employees or the payment of it, the trustability of all of that and being able to trace it and being able to say, okay how much tax you will need to pay by end of the year without you doing the calculation. That information was already provided to the government. And as a central bank, the printing of cash, maintaining cash, storing cash, securing cash all of those costs will be going away. This is why the country wanted to go into a cashless society. >> Well, it's a fascinating endeavor. And certainly congratulations on that front. We're talking about real time payments and really making a significant difference in in how services are delivered in the kingdom and Elhadji, I certainly have appreciated your time here today and talking about it and and wish you all the best down the road. Thank you very much. >> Thank you very much, John. I appreciate it. >> All right. So we're talking about the journey to a cashless society in the kingdom of Saudi Arabia and what Elhadji is doing and what IBM is doing to make that happen. I'm John Wallace and thanks for joining us here on the Cube!
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brought to you by IBM. and specifically in the least the challenge that IBM and enable the society to go to of the complexity of this Now, the keys to this that we have that has to go on with that, for the ecosystem to be onboarded in terms of the maturity We are the system integrators to have full or I guess, Actually, the average is 24 to 30 months. of changing the way by end of the year without in the kingdom and Elhadji, Thank you very much, John. in the kingdom of Saudi
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Elhadji Cisse - ibm think
(gentle music) >> From around the globe, it's the Cube! With digital coverage of IBM Think 2021, brought to you by IBM. >> Well, welcome back to the Cube and our IBM Think initiative and today a fascinating subject with a dramatic shift that's going on in the Middle East and specifically in the kingdom of Saudi Arabia. There is a significant partnership that has just recently been launched called SARIE, which is the Saudi Arabian real interbank express. And it basically is a, a dramatic move to make the kingdom cashless - and IBM is very much at the center of that. With me to talk about that role is Elhadji Cisse who at IBM is the MEA head of payments which of course is middle East and Africa. Elhadji, good to have you with us all the way from Dubai. Good to see you today. >> The pleasure's all mine. >> Good. Well, thank you for joining us. And let's, let's talk about this initiative. First off, the problem or at least the challenge that IBM and its partners are trying to solve and now how you're going about it. So let's just paint that 30,000 foot level, if you will, then we'll dive in a little deeper. >> All right. So if you look at the countries in the kingdom of Saudi Arabia, and in much of the region, Middle East and Africa, we have very cash driven society. And this provides lots of challenges in terms of government point of view, businesses' point of view. And even the consumer point of view. The cash transaction is becoming less and less traceable. You are less likely to see where the cash is going, where the cash is coming from. Maintaining the cash also is becoming more and more expensive in terms of security, in terms of recycling the cash, holding the cash, transacting the cash, all of that has to be taken into consideration. And the kingdom of Saudi Arabia, with the help of the crown Prince Mohammad bin Salman, has a visionary vision 2030 to be put in place that will enable them to revolutionize the entire financial sector. There's a segment within that called the FSDB, the financial sector development program. And that program, within that program, they have a goal to develop a digital platform that will enhance and enable the society to go to a more cashless society and also help define a full end to end digital environment for the, for the kingdom. >> So when you think about the scale of this, I mean it's almost mindblowing in a way, because in many cases we've been talking about with various of your colleagues at IBM, different initiatives that involve an organization or involve maybe a more regional partnership or something like that. This is national, right? This is every banking institution in the kingdom of Saudi Arabia. Businesses, government entities. I mean, if you would, share with me some of the complexity of this in terms of a project of that scale and, and trying to bring together these disparate systems that all have a different kind of legacy overhang, if you will, right. And now you're trying to modernize everybody moving towards the same goal in 2030, I think it's mind blowing. >> Yeah, it is. It is, John. And if you look at the complexity, if I may speak a little bit about how complex it is, let's start with the team. The team has been a full diverse team. We have 10 different nationalities. We have team from America, Canada, Egypt, Saudi Arabia, UAE, China, UK, Pakistan, India. I mean, you name it. We have the whole globe pretty much. Every single region, Australia also was there. We had the team of that magnitude. In addition to that, as you rightfully stated, we're not building a system for a particular company or particular industry. It is for the entire country, all the banks of Saudi Arabia: the 11 national banks and the 12 additional international banks that are there. The global corporates, such as the Telco corporation, the oil corporation that are there. All of them needs to be onboarded into this including the 17 million or 20 some million population that are there. Now, the keys to this that we have is that our partners, MasterCard and Saudi payments, we have mandated ourself not to divide ourselves into three teams. We have to go with this as one single team. This was the motto of the project. This is what made us successful. We didn't differentiate between IBM, MasterCard, or Saudi payment. We all went together and addressed every single challenge as a team with the three different layers. And that's what helped us become successful with this engagement. >> So let's look at the initiatives specifically then in terms of the technology that's driving this. We talk a lot about the digital transformation that's occurring in the world. And again, it's kind of a catch all phrase, but this truly is a almost a magical transformation that you're going through. So how did you address the various workloads, what's going to be done where and how, and by whom. And then this integration that has to go on with that, not only are you centralizing a lot of these functions but you also have to distribute them to institutions across the kingdom. So if you would share a little bit of insight on that. >> Yeah. So if you look, if you look at the architecture that we have put in place, it's really a very agile and flexible architecture in a way that we have put in a central entity, which is the payment hub that is, that will handle all the payments solution that is there. And we put the flexibility for all the consumers because we have different banks. If you look at the banks industry, we have banks that are very mature, banks that have a medium level of maturity, and some that are absolutely not mature at all. And with this solution that we have to get involved, we have to be Azure 222 enabled, which is the new language that we will be using. Now, the infrastructure that we put in place have enabled that flexibility, otherwise we will never going to be successful. You cannot come to a country and say everybody needs to be onboarded into this language. Everybody needs to be operating this way. No, that will never going to work. We have taken that into consideration from the beginning. We knew this would be a challenge and we put different tools within IBM that we have put in place in order to go to mitigate those, such as the WTX, which is the Webster transformation exchanger that enables us to transform messages from and to Azure 222 or to Azure 222 or to any type of format that the customer have, any of the customer would be the banks. So we encapsulate that. Another challenge that we have is on the on boarding aspect. A lot of banks, again depending on their maturity level, we have to be ready with different environment for them to be, to catch up with us. Not everybody will be able to onboard on the same time. So by leveraging our RTVS solution, the rational testable service virtualization, it enables us to mitigate, to virtualize an entire ecosystem, make it look like it is a physical environment for the banks to use as a test as opposed to in the normal circumstances, purchasing additional hardware additional software, additional components and doing that, we're just virtualizing it for those who are ready for a system testing, those who are ready for a performance test, those who're ready for any type of non-functional requirements testing aspect. So these tools and this mechanism have helped us with our complex system integration methodology to mitigate this complexity and make it easy for the ecosystem to be onboarded and make us successful in this deal. >> And you raised a really interesting point in terms of the maturity of different levels of technology within the banking institutions there. You've got, you know, I'm sure, as you pointed out, some very small enterprises, right? Very small towns, very small institutions whose systems might not be as sophisticated or as mature, basically. So ultimately, how do you tie all that in together so that there might be a very large institution that has a very robust set of infrastructure and processes in place. And then you've got it communicating with a very small institution. You've got to be a great translator, right? I mean, IBM does here. Because you don't have them sometimes basically talking the same language, literally in this case. >> Yes, absolutely. And this is really our forte. We are the system integrators of choice in this region. And this goes without saying, because of our platform and our processes and our people that we put together. If you look at this, this example again, on the integration layer, we've enabled two lines of communication, two channels for the community. They could either go for API if they are very mature or they could go to MQ which is a low level of, I won't say a low level, but a very old fashioned way of communicating. On that aspect, they not only they have two protocols to get to us, they can use any message format that they want as long as we agree and we have an end check on the language that they're going to be using. And this integration layer or the system of integration that we have built that enables us to add that flexibility on both entities. >> So this was just launched. I mean literally just launched. What's your timeline in order to have full or I guess, reasonable implementation. >> That's a great question. Actually, the average is 24 to 30 months. We have broken the world record. We have implemented this magnificent solution within 18 months. It's actually a 17 month and a half of implementation. With the scope that we have, that is onboarding all the banks, having deferred net settlement, having the Azure 222, billing solution on it. We had the, we had the billing we had the dispute management, we had the single proxies. We have the debit cap and limit management and the portal solution. So we have all of these component within 17 and a half month. This breaks the world record of implementing an instant payment solution globally. >> We'll call Guinness and get you in the book then. It is a remarkable achievement. It really is. And you know, and you've talked about some of the the values here in terms of reduced transaction costs. Greater stability, greater security, greater transactional relationships, I imagine market liquidity, right? In your thought, I mean, tie all that together for our viewers in terms of impact and what you think this kind of partnership is going to create in terms of changing the way basically financial services are delivered in the kingdom. >> So it will change a lot. And the impact in the economy, like I said this is going to be on a three-fold. One, from a consumer point of view, you'll be able to save time in making your transactions. You will be able to trace your transactions and be able to have enough data to understand how you're managing your budget in your annual transaction. From a business point of view, you will be able to save yourself from theft. I mean, again, having cash in your business, it will tend to having more people coming in and stealing them from you either your employees or your customers or anybody else. But having a cashless business nobody can literally steal your money. They can only steal your phone or steal your gadget that you have for that aspect. Managing and maintaining cash also is a big problem. Now from a government point of view, this is where it gets very interesting, especially for Saudi Arabia, the taxation of the employees or the payment of it, the trustability of all of that and being able to trace it and being able to say, okay how much tax you will need to pay by end of the year without you doing the calculation. That information was already provided to the government. And as a central bank, the printing of cash, maintaining cash, storing cash, securing cash all of those costs will be going away. This is why the country wanted to go into a cashless society. >> Well, it's a fascinating endeavor. And certainly congratulations on that front. We're talking about real time payments and really making a significant difference in in how services are delivered in the kingdom and Elhadji, I certainly have appreciated your time here today and talking about it and and wish you all the best down the road. Thank you very much. >> Thank you very much, John. I appreciate it. >> All right. So we're talking about the journey to a cashless society in the kingdom of Saudi Arabia and what Elhadji is doing and what IBM is doing to make that happen. I'm John Wallace and thanks for joining us here on the Cube!
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IBM18 Dave Knight and Terri Cobb VTT
>>From around the globe. It's the Cube with digital coverage of IBM think 2021 brought to you by IBM Well hi everybody john Wallace here on the cube. Thanks for joining us here. As we continue our initiative of IBM think a chance to look at what IBM thinks in terms of infrastructure, we're talking to you about hybrid cloud kind of the new trend. The thought that's going to the hybrid cloud, what's the future look like and help us cover that waterfront. A couple of experts from Deloitte Terry Cobb, the IBM Alliance lead at Deloitte Terry. Thank you for joining us. We look forward to this time together. >>Thank you so much for having me. You >>bet. And also introduced Dave Knight quickly, your colleague who is a senior solution architect and IBM Alliance cloud leader at Deloitte. Dave good to see you as well. Thanks for being with us. >>Thanks for having me. >>Alright, so maybe it's just for the two of you set the table for our viewers here in terms of your specific roles of delight. I talked about IBM and your connections there, but in terms of what you're doing there, how you work together and ultimately what kind of service you're trying to provide your clients terry? Why don't you jump on that >>1? Sure. So I've been with Deloitte for 16 years, I believe, maybe a little longer and focusing on the IBM like our strategic partnership. Um and so what that means is I work day in day out with our practitioners to identify and understand where our clients, what are some of the critical business needs. And so I work with are leaders and and collaborate with IBM and we we look for ways to solve really unique critical business issues. Um and so part of my my background, so I've come from, you know, a 30 year background and strategy management consulting. So it's really exciting. I get to use my uh consulting skills, my strategy skills to, you know, look at where we are in the market, what's what's happening in the market. It's a great example. There was a huge impact on how businesses, you know, work how they work differently and how they handle their workforce. So it was a very interesting time and and so bringing these two great firms together to solve some of these critical business issues. As for me, it's, you know, it's it's critical and it has a positive impact on, you know, for our clients >>dave from your side of the fence. >>Yeah. So um I sit in a similar place within the firm. I actually joined the last century. I've been with the firm for 21 years so uh in a variety of roles but all with with sort of a technical last solution architecture um, slant. Right, So, so just like Terry mentioned in the alliance function, we try to find opportunities to work together specifically between idea and and the Deloitte, you know, go to market services, uh my role as a solution architect and then as the cloud lead is to make sure that we've got the right mix of technology that we solve the client's problems uh efficiently and cost effectively, uh and then, you know, sort of translate those, those business problems into technical solutions and then those technical solutions back into business solutions. So the business sees the value and its valuable not only for Deloitte from the services perspective, but also for IBM, >>he just almost just blew me away when you said you've been there since the last century. I haven't heard it quite put that way. And it's really that was really good, uh >>1999, to be fair, but >>still, it certainly implies a lot of experience. That's for sure. That's it. But that was really, that was a unique twist. So kudos to you. Um let's talk about your client's first a little bit. Um, so you talk about problems and we're talking about obviously technology and deployments and what capabilities are. So today, right. You've got on premier, got off from, you've got private cloud, you've got public cloud, you've got edge technologies, you've got this really just this maelstrom basically of of opportunity, but also confusion a little bit right. Um with different kinds of capabilities, different kinds of challenges. So, dave if you would, you know, let's look at it from the macro level then, in terms of how you start dissecting these kinds of decisions that the, the C T O s and with within your client list have to make and and how you help them chart their course in terms of determining priorities and what the right steps are for them to take. >>Okay. So I mean and you sort of summarized my points actually quite nicely. We we help customers find their path, what's there, right approach to their digital transformation journey. Um We do have assets that help them, you know identify workloads where they might might run the best. Um We certainly have approaches and experience in the market having done this for for years. Uh you know it's the number one cloud professional services firm globally. We we we've garnered a lot of experience working with customers again helping among this journey. Um What we've learned is that one size does not fit all. Um Clearly cloud and more specifically public cloud is a game changer. It's here to stay, but it's not necessarily the right answer for every workload for every customer even. Um and so what we're starting to see is is a shift towards hybrid discussions and hybrid architecture discussions. Um and just as a quick, very simple example, um you wouldn't go purchase a mainframe to be a web server, right. That's that's significant overkill. And similarly, um the cloud is great for its, you know, capacity and and all the things that come with an economics, that sort of thing, but it's not necessarily the best platform for a credit card clearing house. Right. The transactional volume just simply too great. Right. So, um and that sort of very simplified example, Hybrid we think is the answer. And we're seeing lots of customers now that they've shifted a lot of their workloads to cloud, that our cloud suitable. Um starting to ask us the more difficult questions right, the core of my business, it's a high risk move. Can you help me sort this out? And in many cases the answer is don't move it, it's too extended at the edge. It's to augment it with cloud technologies such as AI and and enhance your service rather than replace it or move it to a different location. >>So you recently published a report that you did the mainframe market poll survey where you're looking at really, I guess migration plans or an appetite right to make these evolutions to, to to explore this hybrid cloud model that you've already detailed for us. Um give me an idea if you would and our our viewers an idea a little bit about some of the key summaries of that in terms of what the appetite is for that, what the desires are, you know, are we ready to cut the court on the mainframe and let it go, Is there too much involved? We want to hang on. Um, you know, what's kind of, what's the mood out there right now? >>Yes, so we, we commissioned a double blind survey, we had a belief that we really wanted to explore it further, um and that belief was, you know, a little tongue in cheek. The death of the mainframe is greatly over exaggerated. Um, and so again, this double blind survey, we commissioned it and, and we, we found a lot of interesting results. First and foremost, um, the mainframe for many customers is not going away. The vast majority of our survey respondents indicated that was the case. Um, there was a couple of other interesting tidbits that, that we, we found in the results as well. Um uh the first one is, this isn't just a technology issue, um It's a human capital um issue as well with the aging workforce. Um You know, mainframe not being quite as sexy in the age of java but coming back to IBM investments in the platform. Um And then another key point that we we found was security continues to be a key concern of business I. T. Uh and business, you know, owners. Um And that mainframe is seen as is the pillar of security sort of, they hold it up as sort of the example of security in the industry. Another interesting tip that we found was that Um you know, one specific question asked about future growth plans and um over just under 60%. So over half answered three questions um that most people would think are at odds with each other and that is, you know, are you expanding your mainframe? Over 60 said yes. Um are you advancing into cloud? Just under 60 said yes. And then there was a hybrid question which over half said they were going to look at hybrid. So that sort of marriage of mainframe and cloud in a hybrid way was an interesting thing that we weren't exactly expecting but still quite interesting to explore. >>So when you hear this right about these, I mean not conflicting, but certainly, you know, interesting of uh survey findings, um what do you make of that? What do you how are you reading those tea leaves a little bit about what people are saying about not ready to leave, but yet they're interested. And and so the concerns that they've brought up about security, about the asian workforce, I mean, you know, a lot of challenging uh, positions here that have to be considered for your clients. >>You know, for me it was very interesting and and I believe, you know, one of the reasons we launched this survey was really to find out what is really going on with our clients, because we're hearing a lot of, you know, there's a lot of news around clients migrating all their father applications as they all to the cloud. And but yet we were spending a lot of time with clients that had mainframes and we were solving some of their mainframe issues and so we we were a little confused, so that was part of the impetus from really getting out and do a market sensing and figure out what our clients really doing. And we didn't target, you know, the main frame, you know, clients, we we targeted main from clients but we didn't target mainframe users. We were looking at really the business users of the main brain and the executives that have mainframes. And so we were it was surprising to to get the information back and hear how important the mainframe so us. Uh and and then when you start digging a bit deeper into, you know, what does cloud really mean? Your hybrid cloud comes to the surface and then you have people that have different meanings of hybrid cloud. So, really understanding what is hybrid Cloud really mean and what does it mean for your business? And that's what we're solving today. It's like, how do we how do we go to market around hybrid cloud and what benefits does it have to work for our clients? >>Yeah, so, dave yeah, to touch up on that, to follow up, I mean, so, how are you a Deloitte then taking these results and and kind of ingesting them and distilling them and deciding. All right, this is how we're going to define hybrid cloud perhaps. I mean, I don't know if that if that's a bold assumption, but I think you're probably trying to draw some parameters around it, right? Um this is how our clients see it. So this is how we're gonna talk about it and then this is how we're going to take them on that journey. How instructive was this survey for that and actually what are you doing with it in terms of shaping your practice? >>Yeah, so it's a great question and it is driving um, you know, not the survey by itself, but a lot of the market trends and including the surveys is driving um some reevaluation and refocusing quite frankly on on hybrid cloud um as an offering within the firm, right. We we define hybrid cloud generally is, you know, seamless integration of data and applications across on and off premise. And with with the wave of five G that's coming at us, increasingly we're looking at architecture is that include edge uh into that that hybrid definition, um you know, I've said this to a lot of folks uh for me, mainframe was the original cloud. So it's only natural that it should be part of solutions now. And what I mean by that is when it was released was virtualized, it was virtually unlimited. Somebody else managed it for you. You you you you only paid for what you use. Those are all characteristics of the cloud as we know it today, but those were implemented in the 70s, the mainframe, um and so, capturing those characteristics and and newer technologies and then integrating those into architectures. I think it's going to be sort of the next wave of what we see in the industry and, and Deloitte is certainly positioning to help our customers on that journey. >>And before we sign off, I do want to touch on security issue again because you did bring it up a little bit earlier, but let's just talk about it holistically here, depending upon where you are, doesn't matter right edge on off private public. I mean security's gonna be first and foremost. And so what are you suggesting or what are you saying to your clients? You know, terry and dave on this. In terms of their security concerns, the awareness they have to have in that and the allocation of resources to make sure that, you know, whatever solutions they deploy, their their credible, they have integrity and and they're sustainable. So let's hit on security before we head out terry. If you don't >>mind jumping first, I'd like to address security. But even stepping back a little bit. So as clients are looking at moving applications to the cloud or hybrid cloud, it's really about, you know, making sure you have a strategy unless you address some of the underlying data infrastructure, you're gonna end up with you disparate data everywhere and you're not going to be able to, you're gonna have data silo issues, you're gonna have security issues. You also have complex architectural issues. So, you know, some of the the work that we're doing with IBM and internally with our firm is trying to help clients understand like you take a step back and really evaluate their business requirements and making sure that they and your date, can you found on this. But it's really making sure they have the right strategy in place to address, you know, their data, where the data sets, how to innovate some these applications and of course security, security is a huge concern. We see that from all of our clients and needs to be on prem and secure. Mhm. >>Just a final word. >>Yeah. Thanks. Just add onto that. Right. So security is absolutely critical as terry mentioned. Having a strategy is absolutely critical and having security be integral to that strategy is equally critical. Um As you said, it's everywhere plowed on prem on the edge. I would even go so far as to say, you know, in your personal life and your professional life, it should be as pervasive as we like to think it is. I think the reality is that maybe isn't but that's part of the job of architects like me, is to make sure that it gets built in at its core. It's not an afterthought. It's integral. I've got some fantastic technologies around that, specifically in the Z space. Um you don't wanna get too, too wonky here, but you know, Phipps 1 40 dash to level four encryption, which is unique in the market. Um, you know, data privacy, passports, pervasive encryption, all these things. Um interestingly enough live in the mainframe but extended IBM cloud and um from my perspective, I think it's one of the unique uh, connections intersections where mainframe could actually help drive the growth of cloud um, in that hybrid model and even getting into future looking things like home, um, or fixed encryption. There's a raft of technologies coming out of IBM um, that help us ensure we have, you know, secure transactions, secure hybrid architecture is, as you put our security everywhere. >>Well you can get a little wonky. That's >>okay. >>David terry, thank you for the time today. We certainly appreciate it. And thanks for shining light on your work at Deloitte and of course, that partnership you have. It's working so well with IBM. Thank you both. >>Thanks for having >>us. All right. We've been talking about hybrid cloud, the future of a hybrid cloud and the mainframe and it ain't dead yet. All right. John Wallace. Thanks for joining us here on the cube.
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of IBM think 2021 brought to you by IBM Well Thank you so much for having me. Dave good to see you as well. Alright, so maybe it's just for the two of you set the table for our viewers here in terms of your specific and it has a positive impact on, you know, for our clients to work together specifically between idea and and the Deloitte, you know, go to market services, he just almost just blew me away when you said you've been there since the last century. So, dave if you would, you know, let's look at it from the macro level um the cloud is great for its, you know, capacity and and all the things that come with an economics, what the desires are, you know, are we ready to cut the court on the mainframe people would think are at odds with each other and that is, you know, are you expanding your mainframe? I mean, you know, a lot of challenging uh, positions here that have And we didn't target, you know, the main frame, you know, for that and actually what are you doing with it in terms of shaping your practice? that hybrid definition, um you know, I've said this to a lot of folks And so what are you suggesting or what are you saying to your clients? to address, you know, their data, where the data sets, how to innovate some these applications we have, you know, secure transactions, secure hybrid architecture is, as you put our security Well you can get a little wonky. and of course, that partnership you have. We've been talking about hybrid cloud, the future of a hybrid cloud and the mainframe
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Shannon Kellog, Amazon & Gregory Wetstone, ACORE & Colleen Pickford, ACORE | AWS re:Invent 2020
>>From around the globe, it's the cube with digital coverage of AWS reinvent 2020 sponsored by Intel and AWS. >>We continue our coverage here on the cube of AWS reinvent 2020 I'm John Wallace, glad to be with you here and glad that you've joined us for an important discussion. You know, a lot of companies and many industries are making a very concerted effort toward promoting greater diversity and inclusion within their various workforces. And the renewable energy industry is certainly a big part of that movement. And here to talk about how AWS is supporting that and what the industry itself is doing. I'm proud to and pleased to welcome three guests. We have Shannon Kellogg with us from AWS. He's the vice president of public policy for the Americas. Shannon, thanks for being with us here on the cube. >>You back. Thank you. And great >>Whetstone, who is the president and CEO of the American council on renewable energy. We're going to call it a core from here on out, and also joining us Colleen Pickford, who was the EVP at ACOR, and welcome to both of you. Glad we could have it here on the cube. Glad to be here. John's great. You bet. Absolutely looking forward to this discussion first off, Shannon, let me, let me turn it over to you. I know, uh, AWS had some fairly significant announcements, uh, very recently about renewable and, um, you know, launching that on, around reinvent 2020, if he would take us through that a little bit about that commitment and what exactly that news was all about. >>Well, thank you on, uh, Amazon overall, uh, made a very, uh, significant announcement, uh, last week of 26, uh, renewable energy projects around the world. Uh, so many of those here in the U S but also, uh, many of those, uh, internationally and, um, the announcements, uh, collectively last week, along with what we've already announced previously in renewable energy projects now makes us the largest, uh, corporate, uh, buyer of renewable energy in the world. And so we're really excited about that. Um, this is part of our longterm, uh, efforts, uh, to be a hundred percent renewable, um, in our, uh, uh, footprint around the AWS infrastructure, uh, footprint, uh, but also a part of the broader, uh, commitment that we have at Amazon, including around climate and sustainability. So, uh, we were really super excited about last week from now. >>Yeah. Can you give me an idea of the flavor of the projects? I mean, you're talking about more than two dozen, uh, and as you said there around the world, so I assumed pretty wide variety of impacts and, and of, uh, initiatives as well, but maybe just to give those watching at home and idea of what the scale at this point. >>Well, it's a mix of, uh, solar and wind, uh, projects. Uh, like I said, both in the U S and abroad. Um, we had previously announced, uh, uh, several, um, solar projects in the Commonwealth of Virginia. For example, with last week's announcements, we added more, uh, solar, uh, in Virginia, we had previously, uh, uh, announced, uh, wind projects in Ohio and we added more, uh, wind, uh, and, um, uh, you know, large scale utility scale projects in Ohio. And so we also included other States of course, are in the U S and in countries as well, including, uh, one of the first offshore, uh, projects, uh, offshore wind projects that we've done, uh, with, uh, in this case with, uh, off of the coast of Germany. >>All right, Greg, when you hear about that kind of commitment that AWS is making, uh, in terms of, uh, not only from a geographical standpoint, but from a variety of standpoint, we're talking about when we're talking about solar, um, I mean, what is, what stands out to you with regard to the, the impact of that kind of commitment and that kind of initiative >>Kale it's really impactful. It's such an impressive thing to be able to bring that many new renewable projects that are that big online in a single year, that the total amount of new clean generation is on the order of 4,000 megawatts. It wasn't that long ago. That would be a great year for the renewable sector as a whole in the United States. If you go back 10, 12 years. So the idea that one company is now procuring so much renewable power is phenomenally exciting, and we're just so proud of Amazon and it's big progress toward Amazon. So a hundred percent goal, uh, and really, uh, toward the broader effort to reduce greenhouse gas emissions rapidly enough to stay within shouting distance of what scientists say we need to do in order to protect our planet's climate. >>Right. Great point. Uh, Colleen, I know you made an interesting point recently, you were talking about the accelerated membership program, which is, uh, an initiative that you've just launched, uh, in terms of trying to create greater diversity and equity and inclusion within the renewable energy, uh, workforce, uh, AWS big sponsor of that, um, founding partner. Uh, if you would tell us a little bit more about that program, uh, and, and what you see is what you hope it's near term or short term impact might be. And then maybe the long tail of that, you know, what kind of impact you can have eventually? >>Yeah, absolutely a core like toward like many in our industry, we've been looking at how we can play a role in creating a more equitable and just future. Um, and we were lucky because we have board members who went during our normal boring board meetings, and we're looking at our membership, asked me, they said, what are you doing to bring more diversity into a core membership? And I had to say, not enough, and that's really the Genesis for the accelerate program. And we were really fortunate to have Shannon and Amazon and our other board members work with us to develop a program that will create opportunities for companies that are owned or led by women or people of color to access a core in all of our benefits for two years and create additional resources for them to really grow their businesses in a way that they may not otherwise be able to. >>Yeah. Shannon did point out that you are board members, Colleen just, just mentioned, um, uh, of a core. What is it about this particular initiative that you think that has peaked the AWS entrust? >>This is Colleen said, uh, we were discussing at the board level, you know, ways that we could, um, do more as a or, uh, in this companies in this sector, promote diversity and inclusion. And we were brainstorming one day and came up with this, uh, with this idea, you know, it's, I'm really excited about it because, um, we're basically going out and offering a core membership and other services, uh, to entrepreneurs and small businesses in the sector led by, uh, minorities and, um, uh, women leaders. And this is just a fantastic opportunity to assist companies and organizations that are just getting started, uh, in an encourages innovation and encourages obviously diversity and inclusion. And so we're super excited about this effort. >>Is this, is this something that you can direct toward a company of any specific size? I mean, Shannon just touched on it, small business, um, but is, is this applicable? The, the, the accelerate program is this geared toward just the small businesses, larger >>Turn in Britain. Uh, we want to bring more diversity in the sector. We want to help. And it's really the smaller companies that need assistance and making those connections and participating, uh, and gaining the access, uh, and maybe mentoring pro bono services. Uh, we want to help those small companies become bigger, grow this sector and, and help enhance the diversity, the leadership in this sector from underrepresented communities. We want, you know, like much of the economy we recognize the renewable energy sector does not yet look like America looks and that's something we're all fighting to achieve. And it's, uh, incredibly helpful to have an Amazon is really the founding supporter of this program. And after Amazon stepped up, uh, seen a number of other companies join in and helping make this a reality. And we've got a lot of momentum now, very excited about the accelerate program. >>Colleen, I like to hear a little bit more from you on the partnership with AWS in general. Um, I know this isn't the first time that you all have partnered together. So if you would maybe fill in some of the blanks about that history that led us to this initiative, and then for them being the one of the founding partners along with the Berkshire Hathaway foundation. >>Sure. I mean, Amazon's been a member of our board for a number of years now, their commitment to the industry is clear and, you know, Shannon and his whole team actively participate across a core providing us with guidance and with insights like these. I think when you look at what we've done with the accelerate program, you know, it's not the first stop for a new small company organization like eight core, but we can have a measurable impact on their go to market strategies and their ability to grow their business. And Shannon and Amazon gave us that insight and they gave us some additional insights about what we could provide through the accelerate program that could really help make a difference for those companies. >>Hmm. You know, Greg, um, if I could just flip the script just a little bit here or, or, uh, get you back on to the discussion about climate change in general. I know that's just obviously, uh, the, the, a key driver to your organization's mission. Just your thoughts about, you know, where we stand, that you talked about trying to be within shouting distance of certain goals. I know there's been discussion about United States for joining the Paris accord, um, and committing to voluntary, uh, uh, emissions controls, just, I mean, where are we in your mind in terms of, of trying to seriously address the problem >>We're behind? I mean, the surprising thing is the renewable sector has been growing at a booming pace. We had over $60 billion in investment last year and wind and solar power, uh, one of the most important economic drivers for the country. Um, we're going to end up despite all of the difficulties presented by 2020 with a pandemic, we're going to have record renewable energy growth in 2020, we're going to bust through the old record, which was about 23,000 megawatts. And we'll be more like 27,000 megawatts. So that's great, but to get our arms around the climate issue, we know we have to grow much more rapidly. We've set a goal at a core of achieving a trillion dollars and investment by 2030, starting when we launched that program back in 2018, uh, and we made a lot of headway, but we're behind. We need to be investing closer to 90, a hundred billion a year in order to see that growth in logging at growth at a much higher rate, we feel really optimistic about getting a tailwind from the new administration, the desire to build back that, or, uh, the clear focus on policies and that value the ability to generate power, to make our economy grow and grow dramatically without greenhouse emissions, without adding to, uh, climate change. >>So, uh, um, I'm optimistic we can get there, but we know we gotta step it up as much as we've been growing as successful as we've been. It's not enough. And we know that >>Colleen, how does your organization in ACOR trumpet that, um, I know you talked about the nexus of finance and policy and technology. Obviously policy is what, uh, is at the center of this particular discussion, but, but how, how can you in the coming year, especially, um, be a, a key driver in that discussion? >>Well, I think, you know, we bring together a really unique stakeholder group from all across the renewable energy industry. And we take those stakeholders and it gives us a magnified voice to share the message of what's needed to really drive more Watts of renewable energy onto the grid. And what are those barriers in policy to making that possible? So, I mean, that's really how we do it is we bring together the most unique group together, >>But we appreciate the work. Uh, no question about that. It is a dire need that needs to be addressed. And we certainly thank you for that. Uh, Shannon, we thank AWS for their support, not only of this initiative, but of all that you're doing around the world. And, uh, we certainly wish you all the best of success with the accelerate membership program and creating these better hiring opportunities within your industry. So thank you all very much for joining us here on the cube.
SUMMARY :
From around the globe, it's the cube with digital coverage of AWS glad to be with you here and glad that you've joined us for an important discussion. And great uh, very recently about renewable and, um, you know, launching that on, uh, footprint, uh, but also a part of the broader, uh, commitment that we have at Amazon, uh, and as you said there around the world, so I assumed pretty wide variety added more, uh, wind, uh, and, um, uh, you know, and really, uh, toward the broader effort to reduce greenhouse uh, and, and what you see is what you hope it's near term or short term And I had to say, What is it about this particular initiative that you think that has peaked the This is Colleen said, uh, we were discussing at the board level, and gaining the access, uh, and maybe mentoring Colleen, I like to hear a little bit more from you on the partnership with AWS in general. their commitment to the industry is clear and, you know, Shannon and his whole team or, uh, get you back on to the discussion about climate change in general. the desire to build back that, or, uh, the clear focus on policies So, uh, um, I'm optimistic we can get there, but we know we gotta step it up as much I know you talked about the nexus of finance and policy and technology. I mean, that's really how we do it is we bring together the most unique group together, And, uh, we certainly wish you all the best of success with the accelerate membership program and creating
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Matt Hurst, AWS | AWS re:Invent 2020
>>From around the globe, it's the cube with digital coverage of AWS reinvent 2020 sponsored by Intel and AWS. >>Oh, welcome back to the cube. As we continue our coverage of AWS reinvent 2020, you know, I know you're familiar with Moneyball, the movie, Brad Pitt, starting as Billy Bean, the Oakland A's general manager, where the A's were all over data, right. With the Billy Bean approach, it was a very, uh, data driven approach to building his team and a very successful team. Well, AWS is taking that to an extraordinary level and with us to talk about that as Matt Hearst, who was the head of global sports marketing and communications at AWS and Matt, thanks for joining us here on the queue. >>John is my pleasure. Thanks so much for having me. You >>Bet. Um, now we've already heard from a couple of folks, NFL folks, uh, at re-invent, uh, about the virtual draft. Um, but for those of our viewers who maybe aren't up to speed on that, or having a chance to see, uh, what those folks had to say, uh, let's just talk about that as an opener, um, about your involvement with the NFL and particularly with, with the draft and, and what that announcement was all about. >>Sure. We, we saw, we've seen a great evolution with our work with the NFL over the past few years. And you mentioned during the infrastructure keynote where Michelle McKenna who's, the CIO for the NFL talks about how they were able to stage the 2020 virtual draft, which was the NFL is much most watched ever, uh, you know, over 55 million viewers over three days and how they were unable to do it without the help and the power of AWS, you know, utilizing AWS is reliability, scalability, security, and network connectivity, where they were able to manage thousands of live feeds to flow to the internet and go to ESPN, to airline. Um, but additionally, Jennifer LinkedIn, who's the SVP of player health and innovation at the NFL spoke during the machine learning keynote during reinvent. And she talked about how we're working with the NFL, uh, to co-develop the digital athlete, which is a computer simulation model of a football player that can replicate infinite scenarios in a game environment to help better foster and understanding of how to treat and rehabilitate injuries in the short term and in the long-term in the future, ultimately prevent, prevent and predict injuries. >>And they're using machine learning to be able to do that. So there's, those are just a couple of examples of, uh, what the NFL talked about during re-invent at a couple of keynotes, but we've seen this work with the NFL really evolve over the past few years, you know, starting with next gen stats. Those are the advanced statistics that, uh, brings a new level of entertainment to football fans. And what we really like to do, uh, with the NFL is to excite, educate, and innovate. And those stats really bring fans closer to the game to allow the broadcasters to go a little bit deeper, to educate the fans better. And we've seen some of those come to life through some of our ads, uh, featuring Deshaun Watson, Christian McCaffrey, um, these visually compelling statistics that, that come to life on screen. Um, and it's not just the NFL. AWS is doing this with some of the top sports leagues around the world, you know, powering F1 insights, Buddhist league, and match facts, six nations, rugby match stats, all of which utilize AWS technology to uncover advanced stats and really help educate and engage fans around the world in the sports that they love. >>Let's talk about that engagement with your different partners then, because you just touched on it. This is a wide array of avenues that you're exploring. You're in football, you're in soccer, you're in sailing, uh, you're uh, racing formula one and NASCAR, for example, all very different animals, right? In terms of their statistics and their data and of their fan interest, what fans ultimately want. So, um, maybe on a holistic basis first, how are you, uh, kind of filtering through your partner's needs and their fans needs and your capabilities and providing that kind of merger of capabilities with desires >>Sports, uh, for AWS and for Amazon are no different than any other industry. And we work backwards from the customer and what their needs are. You know, when we look at the sports partners and customers that we work with and why they're looking to AWS to help innovate and transform their sports, it's really the innovative technologies like machine learning, artificial intelligence, high performance computing, internet of things, for example, that are really transforming the sports world and some of the best teams and leagues that we've talked about, that you touched on, you know, formula one, NASCAR, NFL, Buena, Sligo, six nations, rugby, and so on and so forth are using AWS to really improve the athlete and the team performance transform how fans view and engage with sports and deliver these real-time advanced statistics to give fans, uh, more of that excitement that we're talking about. >>Let me give you a couple of examples on some of these innovative technologies that our customers are using. So the Seattle Seahawks, I built a data Lake on AWS to use it for talent, evaluation and acquisition to improve player health and recovery times, and also for their game planning. And another example is, you know, formula and we talk about the F1 insights, those advanced statistics, but they're also using AWS high-performance computing that helped develop the next generation race car, which will be introduced in the 2022 season. And by using AWS F1 was able to reduce the average time to run simulations by 70% to improve the car's aerodynamics, reducing the downforce loss and create more wheel to wheel racing, to bring about more excitement on the track. And a third example, similar to, uh, F1 using HPC is any of those team UK. So they compete in the America's cup, which is the oldest trophy in international sports. And endosteum UK is using an HPC environment running on Amazon, easy to spot instances to design its boat for the upcoming competition. And they're depending on this computational power on AWS needing 2000 to 3000 simulations to design the dimension of just a single boat. Um, and so the power of the cloud and the power of the AWS innovative technologies are really helping, uh, these teams and leagues and sports organizations around the world transform their sport. >>Well, let's go back. Uh, you mentioned the Seahawks, um, just as, uh, an example of maybe, uh, the kind of insights that that you're providing. Uh, let's pretend I'm there, there's an outstanding running back and his name's Matt Hearst and, uh, and he's at a, you know, a college let's just pretend in California someplace. Um, what kind of inputs, uh, are you now helping them? Uh, and what kind of insights are you trying to, are you helping them glean from those inputs that maybe they didn't have before? And how are they actually applying that then in terms of their player acquisition and thinking about draft, right player development, deciding whether Matt Hertz is a good fit for them, maybe John Wallace is a good fit for them. Um, but what are the kinds of, of, uh, what's that process look like? >>So the way that the Seahawks have built the data Lake, they built it on AWFs to really, as you talk about this talent, evaluation and acquisition, to understand how a player, you know, for example, a John Walls could fit into their scheme, you know, that, that taking this data and putting it in the data Lake and figuring out how it fits into their schemes is really important because you could find out that maybe you played, uh, two different positions in high school or college, and then that could transform into, into the schematics that they're running. Um, and try to find, I don't want to say a diamond in the rough, but maybe somebody that could fit better into their scheme than, uh, maybe the analysts or others could figure out. And that's all based on the power of data that they're using, not only for the talent evaluation and acquisition, but for game planning as well. >>And so the Seahawks building that data Lake is just one of those examples. Um, you know, when, when you talk about a player, health and safety, as well, just using the NFL as the example, too, with that digital athlete, working with them to co-develop that for that composite NFL player, um, where they're able to run those infinite scenarios to ultimately predict and prevent injury and using Amazon SageMaker and AWS machine learning to do so, it's super important, obviously with the Seahawks, for the future of that organization and the success that they, that they see and continue to see, and also for the future of football with the NFL, >>You know, um, Roger Goodell talks about innovation in the national football league. We hear other commissioners talking about the same thing. It's kind of a very popular buzz word right now is, is leagues look to, uh, ways to broaden their, their technological footprint in innovative ways. Again, popular to say, how exactly though, do you see AWS role in that with the national football league, for example, again, or maybe any other league in terms of inspiring innovation and getting them to perhaps look at things differently through different prisms than they might have before? >>I think, again, it's, it's working backwards from the customer and understanding their needs, right? We couldn't have predicted at the beginning of 2020, uh, that, you know, the NFL draft will be virtual. And so working closely with the NFL, how do we bring that to life? How do we make that successful, um, you know, working backwards from the NFL saying, Hey, we'd love to utilize your technology to improve Clare health and safety. How are we able to do that? Right. And using machine learning to do so. So the pace of innovation, these innovative technologies are very important, not only for us, but also for these, uh, leagues and teams that we work with, you know, using F1 is another example. Um, we talked about HPC and how they were able to, uh, run these simulations in the cloud to improve, uh, the race car and redesign the race car for the upcoming seasons. >>But, uh, F1 is also using Amazon SageMaker, um, to develop new F1 insights, to bring fans closer to the action on the track, and really understand through technology, these split-second decisions that these drivers are taking in every lap, every turn, when to pit, when not to pit things of that nature and using the power of the cloud and machine learning to really bring that to life. And one example of that, that we introduced this year with, with F1 was, um, the fastest driver insight and working F1, worked with the Amazon machine learning solutions lab to bring that to life and use a data-driven approach to determine the fastest driver, uh, over the last 40 years, relying on the years of historical data that they store in S3 and the ML algorithms that, that built between AWS and F1 data scientists to produce this result. So John, you and I could sit here and argue, you know, like, like two guys that really love F1 and say, I think Michael Schumacher is the fastest drivers. It's Lewis, Hamilton. Who's great. Well, it turned out it was a arts incentive, you know, and Schumacher was second. And, um, Hamilton's third and it's the power of this data and the technology that brings this to life. So we could still have a fun argument as fans around this, but we actually have a data-driven results through that to say, Hey, this is actually how it, how it ranked based on how everything works. >>You know, this being such a strange year, right? With COVID, uh, being rampant and, and the major influence that it has been in every walk of global life, but certainly in the American sports. Um, how has that factored into, in terms of the kinds of services that you're looking to provide or to help your partners provide in order to increase that fan engagement? Because as you've pointed out, ultimately at the end of the day, it's, it's about the consumer, right? The fan, and giving them info, they need at the time they want it, that they find useful. Um, but has this year been, um, put a different point on that for you? Just because so many eyeballs have been on the screen and not necessarily in person >>Yeah. T 20, 20 as, you know, a year, unlike any other, um, you know, in our lifetimes and hopefully going forward, you know, it's, it's not like that. Um, but we're able to understand that we can still bring fans closer to the sports that they love and working with, uh, these leagues, you know, we talk about NFL draft, but with formula one, we, uh, in the month of may developed the F1 Pro-Am deep racer event that featured F1 driver, uh, Daniel Ricardo, and test driver TA Sianna Calderon in this deep racer league and deep racers, a one 18th scale, fully autonomous car, um, that uses reinforcement learning, learning a type of machine learning. And so we had actual F1 driver and test driver racing against developers from all over the world. And technology is really playing a role in that evolution of F1. Um, but also giving fans a chance to go head to head against the Daniel Ricardo, which I don't know that anyone else could ever say that. >>Yeah, I raced against an F1 driver for head to head, you know, and doing that in the month of may really brought forth, not only an appreciation, I think for the drivers that were involved on the machine learning and the technology involved, but also for the developers on these split second decisions, these drivers have to make through an event like that. You know, it was, it was great and well received. And the drivers had a lot of fun there. Um, you know, and that is the national basketball association. The NBA played in the bubble, uh, down in Orlando, Florida, and we work with second spectrum. They run on AWS. And second spectrum is the official optical provider of the NBA and they provide Clippers court vision. So, uh, it's a mobile live streaming experience for LA Clippers fans that uses artificial intelligence and machine learning to visualize data through on-screen graphic overlays. >>And second spectrum was able to rely on, uh, AWS is reliability, connectivity, scalability, and move all of their equipment to the bubble in Orlando and still produce a great experience for the fans, um, by reducing any latency tied to video and data processing, um, they needed that low latency to encode and compress the media to transfer an edit with the overlays in seconds without losing quality. And they were able to rely on AWS to do that. So a couple of examples that even though 2020 was, uh, was a little different than we all expected it to be, um, of how we worked closely with our sports partners to still deliver, uh, an exceptional fan experience. >>So, um, I mean, first off you have probably the coolest job at AWS. I think it's so, uh, congratulations. I mean, it's just, it's fascinating. What's on your want to do less than in terms of 20, 21 and beyond and about what you don't do now, or, or what you would like to do better down the road, any one area in particular that you're looking at, >>You know, our, our strategy in sports is no different than any other industry. We want to work backwards from our customers to help solve business problems through innovation. Um, and I know we've talked about the NFL a few times, but taking them for, for another example, with the NFL draft, improving player health and safety, working closely with them, we're able to help the NFL advance the game both on and off the field. And that's how we look at doing that with all of our sports partners and really helping them transform their sport, uh, through our innovative technologies. And we're doing this in a variety of ways, uh, with a bunch of engaging content that people can really enjoy with the sports that they love, whether it's, you know, quick explainer videos, um, that are short two minute or less videos explaining what these insights are, these advanced stats. >>So when you see them on the screening and say, Oh yeah, I understand what that is at a, at a conceptual level or having blog posts from a will, Carlin who, uh, has a long storied history in six nations and in rugby or Rob Smedley, along story history and F1 writing blog posts to give fans deeper perspective as subject matter experts, or even for those that want to go deeper under the hood. We've worked with our teams to take a deeper look@howsomeofthesecometolifedetailingthetechnologyjourneyoftheseadvancedstatsthroughsomedeepdiveblogsandallofthiscanbefoundataws.com slash sports. So a lot of great rich content for, uh, for people to dig into >>Great stuff, indeed. Um, congratulations to you and your team, because you really are enriching the fan experience, which I am. One of, you know, hundreds of millions are enjoying that. So thanks for that great work. And we wish you all the continued success down the road here in 2021 and beyond. Thanks, Matt. Thanks so much, Sean.
SUMMARY :
From around the globe, it's the cube with digital coverage of AWS you know, I know you're familiar with Moneyball, the movie, Brad Pitt, Thanks so much for having me. speed on that, or having a chance to see, uh, what those folks had to say, uh, let's just talk about that how they were unable to do it without the help and the power of AWS, you know, utilizing AWS the NFL really evolve over the past few years, you know, starting with next gen stats. and providing that kind of merger of capabilities with desires some of the best teams and leagues that we've talked about, that you touched on, you know, formula one, And another example is, you know, formula and we talk about the F1 uh, and he's at a, you know, a college let's just pretend in California someplace. And that's all based on the power of data that they're using, that they see and continue to see, and also for the future of football with the NFL, how exactly though, do you see AWS role in that with the national football league, How do we make that successful, um, you know, working backwards from the NFL saying, of the cloud and machine learning to really bring that to life. in terms of the kinds of services that you're looking to provide or to help your the sports that they love and working with, uh, these leagues, you know, we talk about NFL draft, Yeah, I raced against an F1 driver for head to head, you know, and doing that in the month of may and still produce a great experience for the fans, um, by reducing any latency tied to video So, um, I mean, first off you have probably the coolest job at AWS. that they love, whether it's, you know, quick explainer videos, um, So when you see them on the screening and say, Oh yeah, I understand what that is at a, at a conceptual level Um, congratulations to you and your team, because you really are enriching
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Benoit & Christian Live
>>Okay, We're now going into the technical deep dive. We're gonna geek out here a little bit. Ben Wa Dodgeville is here. He's co founder of Snowflake and president of products. And also joining us is Christian Kleinerman. Who's the senior vice president of products. Gentlemen, welcome. Good to see you. >>Yeah, you that >>get this year, they Thanks for having us. >>Very welcome. So it been well, we've heard a lot this morning about the data cloud, and it's becoming my view anyway, the linchpin of your strategy. I'm interested in what technical decisions you made early on. That that led you to this point and even enabled the data cloud. >>Yes. So? So I would say that that a crowd was built in tow in three phases. Really? The initial phase, as you call it, was it was really about 20 minutes. One regions Teoh, Data Cloud and and that region. What was important is to make that region infinity, infinity scalable, right. And that's our architectural, which we call the beauty cross to share the architectural er so that you can plug in as many were clues in that region as a Z without any limits. The limit is really the underlying prop Provide the, you know, resource is which you know, Cal provide the region as a really no limits. So So that z you know, region architecture, I think, was really the building block of the snowflake. That a cloud. But it really didn't stop there. The second aspect Waas Well, it was really data sharing. How you know munity internets within the region, how to share data between 10 and off that region between different customers on that was also enabled by architectures Because we discover, you know, compute and storage so compute You know clusters can access any storage within the region. Eso that's based off the data cloud and then really faced three Which is critical is the expansion the global expansion how we made you know, our cloud domestic layers so that we could talk You know the snowflake vision on different clouds on DNA Now we are running in three cloud on top of three cloud providers. We started with the ws and US West. We moved to assure and then uh, Google g c p On how this this crowd region way started with one crowd region as I said in the W S U S West, and then we create we created, you know, many you know, different regions. We have 22 regions today, all over the world and all over the different in the cloud providers. And what's more important is that these regions are not isolated. You know, Snowflake is one single, you know, system for the world where we created this global data mesh which connects every region such that not only there's no flex system as a whole can can be aware of for these regions, But customers can replicate data across regions on and, you know, share. There are, you know, across the planet if need be. So So this is one single, you know, really? I call it the World Wide Web. Off data that, that's, you know, is this vision of the data cloud. And it really started with this building block, which is a cloud region. >>Thank you for that. Ben White Christian. You and I have talked about this. I mean, that notion of a stripping away the complexity and that's kind of what the data cloud does. But if you think about data architectures, historically they really had no domain knowledge. They've really been focused on the technology toe ingest and analyze and prepare And then, you know, push data out to the business and you're really flipping that model, allowing the sort of domain leaders to be first class citizens if you will, uh, because they're the ones that creating data value, and they're worrying less about infrastructure. But I wonder, do you feel like customers air ready for that change? >>I I love the observation. They've that, uh, so much energy goes in in in enterprises, in organizations today, just dealing with infrastructure and dealing with pipes and plumbing and things like that and something that was insightful from from Ben Juan and and our founders from from Day one WAAS. This is a managed service. We want our customers to focus on the data, getting the insights, getting the decisions in time, not just managing pipes and plumbing and patches and upgrades, and and the the other piece that it's it's it's an interesting reality is that there is this belief that the cloud is simplifying this, and all of a sudden there's no problem but actually understanding each of the public cloud providers is a large undertaking, right? Each of them have 100 plus services, uh, sending upgrades and updates on a constant basis. And that just distracts from the time that it takes to go and say, Here's my data. Here's my data model. Here's how it make better decisions. So at the heart of everything we do is we wanna abstract the infrastructure. We don't wanna abstract the nuance of each of the cloud providers. And as you said, have companies focus on This is the domain expertise or the knowledge for my industry. Are all companies ready for it? I think it's a It's a mixed bag. We we talk to customers on a regular basis every way, every week, every day, and some of them are full on. They've sort of burned the bridges and, like I'm going to the cloud, I'm going to embrace a new model. Some others. You can see the complete like, uh, shock and all expressions like What do you mean? I don't have all these knobs. 2 to 3 can turn. Uh, but I think the future is very clear on how do we get companies to be more competitive through data? >>Well, Ben Ben. Well, it's interesting that Christian mentioned to manage service and that used to be in a hosting. Guys run around the lab lab coats and plugging things in. And of course, you're looking at this differently. It's high degrees of automation. But, you know, one of those areas is workload management. And I wonder how you think about workload management and how that changes with the data cloud. >>Yeah, this is a great question. Actually, Workload management used to be a nightmare. You know, traditional systems on it was a nightmare for the B s and they had to spend most a lot of their time, you know, just managing workloads. And why is that is because all these workloads are running on the single, you know, system and a single cluster The compete for resources. So managing workload that always explain it as explain Tetris, right? You had the first to know when to run. This work will make sure that too big workers are not overlapping. You know, maybe it really is pushed at night, you know, And And you have this 90 window which is not, you know, efficient. Of course, for you a TL because you have delays because of that. But but you have no choice, right? You have a speaks and more for resource is and you have to get the best out of this speaks resource is. And and for sure you don't want to eat here with her to impact your dash boarding workload or your reports, you know, impact and with data science and and And this became a true nine man because because everyone wants to be that a driven meaning that all the entire company wants to run new workers on on this system. And these systems are completely overwhelmed. So so, well below management was, and I may have before Snowflake and Snowflake made it really >>easy. The >>reason is it's no flag. We leverage the crowds who dedicates, you know, compute resources to each work. It's in the snowflake terminology. It's called a warehouse virtual warehouse, and each workload can run in its own virtual warehouse, and each virtual warehouse has its own dedicated competition resources. It's on, you know, I opened with and you can really control how much resources which workload gas by sizing this warehouses. You know, I just think the compute resources that they can use When the workload, you know, starts to execute automatically. The warehouse, the compute resources are turned off, but turned on by snowflake is for resuming a warehouse and you can dynamically resized this warehouse. It can be done by the system automatically. You know if if the conference see of the workload increases or it can be done manually by the administrator or, you know, just suggesting, you know, uh, compute power. You know, for each workload and and the best off that model is not only it gives you a very fine grain. Control on resource is that this work can get Not only workloads are not competing and not impacting it in any other workload. But because of that model, you can hand as many workload as you want. And that's really critical because, as I said, you know, everyone in the organization wants to use data to make decisions, So you have more and more work roads running. And then the Patriots game, you know, would have been impossible in in a in a centralized one single computer, cross the system On the flip side. Oh, is that you have to have a zone administrator off the system. You have to to justify that. The workload is worth running for your organization, right? It's so easy in literally in seconds, you can stand up a new warehouse and and start to run your your crazy on that new compute cluster. And of course, you have to justify if the cost of that because there is a cost, right, snowflake charges by seconds off compute So that cost, you know, is it's justified and you have toe. You know, it's so easy now to hire new workflow than you do new things with snowflake that that that you have to to see, you know, and and look at the trade off the cost off course and managing costs. >>So, Christian been while I use the term nightmare, I'm thinking about previous days of workload management. I mean, I talked to a lot of customers that are trying to reduce the elapsed time of going from data insights, and their nightmare is they've got this complicated data lifecycle. Andi, I'm wondering how you guys think about that. That notion of compressing elapsed time toe data value from raw data to insights. >>Yeah, so? So we we obsess or we we think a lot about this time to insight from the moment that an event happens toe the point that it shows up in a dashboard or a report or some decision or action happens based on it. There are three parts that we think on. How do we reduce that life cycle? The first one which ties to our previous conversation is related toe. Where is their muscle memory on processes or ways of doing things that don't actually make us much sense? My favorite example is you say you ask any any organization. Do you run pipelines and ingestion and transformation at two and three in the morning? And the answer is, Oh yeah, we do that. And if you go in and say, Why do you do that? The answer is typically, well, that's when the resource is are available Back to Ben Wallace. Tetris, right? That's that's when it was possible. But then you ask, Would you really want to run it two and three in the morning? If if you could do it sooner, we could do it. Mawr in time, riel time with when the event happened. So first part of it is back to removing the constraints of the infrastructures. How about running transformations and their ingestion when the business best needs it? When it's the lowest time to inside the lowest latency, not one of technology lets you do it. So that's the the the easy one out the door. The second one is instead of just fully optimizing a process, where can you remove steps of the process? This is where all of our data sharing and the snowflake data marketplace come into place. How about if you need to go in and just data from a SAS application vendor or maybe from a commercial data provider and imagine the dream off? You wouldn't have to be running constant iterations and FTP s and cracking C S V files and things like that. What if it's always available in your environment, always up to date, And that, in our mind, is a lot more revolutionary, which is not? Let's take away a process of ingesting and copying data and optimize it. How about not copying in the first place? So that's back to number two on, then back to number three is is what we do day in and day out on making sure our platform delivers the best performance. Make it faster. The combination of those three things has led many of our customers, and and And you'll see it through many of the customer testimonials today that they get insights and decisions and actions way faster, in part by removing steps, in part by doing away with all habits and in part because we deliver exceptional performance. >>Thank you, Christian. Now, Ben Wa is you know, we're big proponents of this idea of the main driven design and data architecture. Er, you know, for example, customers building entire applications and what I like all data products or data services on their data platform. I wonder if you could talk about the types of applications and services that you're seeing >>built >>on top of snowflake. >>Yeah, and And I have to say that this is a critical aspect of snowflake is to create this platform and and really help application to be built on top of this platform. And the more application we have, the better the platform will be. It is like, you know, the the analogies with your iPhone. If your iPhone that no applications, you know it would be useless. It's it's an empty platforms. So So we are really encouraging. You know, applications to be belong to the top of snowflake and from there one actually many applications and many off our customers are building applications on snowflake. We estimated that's about 30% are running already applications on top off our platform. And the reason is is off course because it's it's so easy to get compute resources. There is no limit in scale in our viability, their ability. So all these characteristics are critical for for an application on DWI deliver that you know from day One Now we have improved, you know, our increased the scope off the platform by adding, you know, Java in competition and Snow Park, which which was announced today. That's also you know, it is an enabler. Eso in terms off type of application. It's really, you know, all over and and what I like actually needs to be surprised, right? I don't know what well being on top of snowflake and how it will be the world, but with that are sharing. Also, we are opening the door to a new type of applications which are deliver of the other marketplace. Uh, where, You know, one can get this application died inside the platform, right? The platform is distributing this application, and today there was a presentation on a Christian T notes about, >>you >>know, 20 finds, which, you know, is this machine learning, you know, which is providing toe. You know, any users off snowflake off the application and and machine learning, you know, to find, you know, and apply model on on your data and enrich your data. So data enrichment, I think, will be a huge aspect of snowflake and data enrichment with machine learning would be a big, you know, use case for these applications. Also, how to get there are, you know, inside the platform. You know, a lot of applications led him to do that. Eso machine learning. Uh, that engineering enrichments away. These are application that we run on the platform. >>Great. Hey, we just got a minute or so left in. Earlier today, we ran a video. We saw that you guys announced the startup competition, >>which >>is awesome. Ben, while you're a judge in this competition, what can you tell us about this >>Yeah, >>e you know, for me, we are still a startup. I didn't you know yet, you know, realize that we're not anymore. Startup. I really, you know, you really feel about you know, l things, you know, a new startups, you know, on that. That's very important for Snowflake. We have. We were started yesterday, and we want to have new startups. So So the ends, the idea of this program, the other aspect off that program is also toe help, you know, started to build on top of snowflake and to enrich. You know, this this pain, you know, rich ecosystem that snowflake is or the data cloud off that a cloud is And we want to, you know, add and boost. You know that that excitement for the platform, so So the ants, you know, it's a win win. It's a win, you know, for for new startups. And it's a win, ofcourse for us. Because it will make the platform even better. >>Yeah, And startups, or where innovation happens. So registrations open. I've heard, uh, several, uh, startups have have signed up. You goto snowflake dot com slash startup challenge, and you can learn mawr. That's exciting program. An initiative. So thank you for doing that on behalf of of startups out there and thanks. Ben Wa and Christian. Yeah, I really appreciate you guys coming on Great conversation. >>Thanks for David. >>You're welcome. And when we talk, Thio go to market >>pros. They >>always tell us that one of the key tenets is to stay close to the customer. Well, we want to find out how data helps us. To do that in our next segment. Brings in to chief revenue officers to give us their perspective on how data is helping their customers transform. Business is digitally. Let's watch.
SUMMARY :
Okay, We're now going into the technical deep dive. That that led you to this point and even enabled the data cloud. and then we create we created, you know, many you know, different regions. and prepare And then, you know, push data out to the business and you're really flipping that model, And as you said, have companies focus on This is the domain expertise But, you know, You know, maybe it really is pushed at night, you know, And And you have this 90 The done manually by the administrator or, you know, just suggesting, you know, I'm wondering how you guys think about that. And if you go in and say, Why do you do that? Er, you know, for example, customers building entire It is like, you know, the the analogies with your iPhone. the application and and machine learning, you know, to find, We saw that you guys announced the startup competition, is awesome. so So the ants, you know, it's a win win. I really appreciate you guys coming on Great conversation. And when we talk, Thio go to market Brings in to chief revenue
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Wendy Pfeiffer, Nutanix | Qualys Security Conference 2019
>>from Las >>Vegas. It's the cues covering quality security Conference 2019 Bike. Wallace. Hey, welcome back It ready? Geoffrey here with the Cube were at the Bellagio in Las Vegas. It's actually raining outside, which is pretty odd, but through the desert is happy. We're here at the Kuala Security Conference. Been going on for 19 years. It's our first time here. We're excited to be here, but we got a really familiar Gaston. She's been on a number of times that Nutanix next, conferences and girls who code conferences, etcetera. So we're happy to have back Wendy Pfeifer. She's the C I O of Nutanix and as of August, early this year, a board member for quality. So great to see you. >>Nice to see you again, too. So it's raining outside. I'll have to get out. >>I know it's pretty, uh, pretty cool, actually. School coming in on the plane. But let's let's jump into a little bit from your C I, Oh, roll. We're talking a lot about security and in the age old thing came up in the keynote. You know, there's companies that have been hacked, and then there's companies that have been hacked and don't know it yet, but we're introducing 1/3 type of the company. Here is one of the themes which is that you actually can prevent, you know, not necessarily getting hacked, but kind of the damage and destruction and the duration once people get in. I'm just curious from your CEO >>hat. How >>do you look at this problem? That the space is evolving so quickly? How do you kind of organize your your thoughts around it? >>Yeah, for me. First of all, um, it starts with good architecture. So whether it's our own products running or third party products running, we need to ensure that those products are architected for resilience. And that third kind of company, the Resilient company, is one that has built in architecture er and a set of tools and service is that are focused on knowing that we will be hacked. But how can we minimize or even eliminate the damage from those hacks? And in this case, having the ability to detect those hacks when their incoming and to stop them autonomously is the key to HQ Wallace's play and the key to what I do as CEO at Nutanix, >>right? So one of the other things that keeps coming up here is kind of a budget allocation to security within the CEO budget on. And I think Mr Clark said that, you know, if you're doing 3% or less, you're losing, and you gotta be spending at least 8%. But I'm curious, because it to me is kind of like an insurance story. How much do you spend? How much do you allocate? Because potentially the downside is enormous. But you can't spend 100% of your budget just on security. So how do you think about kind of allocating budget as a percentage of spin versus the risk? >>Well, I love that question. That's part of the art of being a C i O A. C. So, you know, first of all, we have ah mixed portfolio of opportunities to spend toe hold to divest at any one time, and I t portfolio management has been around for 30 years, 40 years, almost as long as some of the people that I know. However, um, we always have that choice, right? We're aware of risk, and then we have the ability to spend. Now, of course, perfect security is to not operate at all. But that's about that's, you know, swinging too far the wrong way on Dhe. Then we also have that ability, maybe to not protect against anything and just take out a big old cyber security policy. And where is that policy might help us with lawsuits? It wouldn't necessarily have help us with ongoing operations. And so it's somewhere in the middle, and I liked some of the statistics that they share today. One of the big ones for me was that companies that tend to build resilient worlds of cybersecurity tend to spend about 10% of their total I t operating budgets on cyber security. That makes sense to me, and that reflects my track record at Nutanix and elsewhere, roughly in that amount of spending. Now you know, checking the box and saying, Well, we're spending 10% on cybersecurity doesn't really buy us that much, and also we have to think about how we're defining that spend on cyber security. Part of that spend is in building resilient architectures and building resilient code. And uh, that's sort of a dual purpose spend, because that also makes for performance code it makes for scalable, supportable code, et cetera. So you know, we can do well by doing good in this >>case. So again, just to stay on that beam permit, it went. So when you walk the floor at R S. A. And there's 50,000 people and I don't even know how many vendors and I imagine your even your I T portfolio now around security is probably tens of products, if not hundreds, and certainly tens of vendors again. How do you How do you? You kind of approach it. Do you have trusted advisors around certain point solutions? Are you leveraging? You know, system integrators or other types of specialists to help? You kind of sort through and get some clarity around this just kind of mess. >>Well, all of us actually are looking for that magic discernment algorithm. Wouldn't it be great if >>you could just >>walk up to a vendor and apply the algorithm? And ah ha. There's one who's fantastic. We don't have that, and so we've got a lot of layers of ingest. I try to leave room in my portfolio for stealth and emerging technologies because generally the more modern the technology Is the Mauritz keeping pace with the hackers out there and the bad guys out there? Um, we do have sort of that middle layer that surround the ability for us to operate at scale because we also have to operate these technologies. Even the most cutting edge technology sometimes lack some of the abilities for us to ingest them into our operations. And then they're sort of the tried and true bedrock that hopefully is built into products we consume. Everything from public Cloud service is to, uh, you know, hardware and so on. And so there's this range of choices. What we have to dio ultimately is we use that lens of operations and operational capability. And first of all, we also ensure that anything we ingest meets our design standards and our design standards include some things that I think are fascinating. I won't go into too much detail because I know how much you love this detail. But you know, things like are the AP eyes open? What is integration look like? What's the interaction design look like? And so those things matter, right? Ultimately, we have to be able to consume the data from those things, and then they have to work with our automation, our machine learning tools. Today at Nutanix, for example, you know, we weigh like toe. I'm happy to say we catch, you know, most if not all of any of the threats against us, and we deal with well over 95% of them autonomously. And so were a living example of that resilient organization that is, of course, being attacked, but at the same time hopefully responding in a resilient way. We're not perfect knock on wood, but we're actively engaged. >>So shifting gears a little bit a bit a bit now to your board hat, which again, Congratulations. Some curious. You know, your perspective on kind of breaking through the clutter from the from the board seat Cos been doing this for 19 years. Still relatively small company. But, you know, Philippe talked a lot about kind of company. Percy's me industry security initiatives that have to go through what are some of the challenges and opportunities see sitting at the board seat instead of down in the nitty gritty down the CEO. >>Well, first of all, um, quality is financially a well run responsible organization and one of Philippe and the leadership teams. Goals has always been toe operate profitably and tow. Have that hedge on DSO. What that means is that as consumers, we can count on the longevity of the organization and the company's ability to execute on its road map. It's the road map that I think is particularly attractive about Wallace. You know, I am who I am. I'm an operator. I'm a technologist. And so although I'm a board member and I care about all dimensions of the company, the most attractive component is that this this road map in those 19 years of execution are now coming to fruition at exactly the right time. For those of us who need these tools in these technologies to operate, this is a different kind of platform and its instrumented with machine learning with a I. At a time when the Attackers and the attacks are instrumented that way as well as as you mentioned, we have a lot of noise in the market today, and these point solutions, they're gonna be around for a while, right? We operate a messy and complex and wonderful ecosystem. But at the same time, the more that we can streamline, simplify on and sort of raised that bar. And the more we can depend on the collected data. From all of these point tools to instrument are automated responses, the better off we'll be. And so this is, Ah, platform whose whose time has come and as we see all of the road map items sort of coming to fruition. It's really, really exciting. And it's, you know, just speaking for a moment of someone who's been a leader in various technology companies in the security and, you know, technology space for some time. One of the most disappointing things about many technology startups is that they don't build in that that business strength. Thio have enough longevity and have enough of a hedge to execute on that brilliant vision. And so many brilliant ideas have just not seen the light of day because of a failure to execute. In this case, we have a company with a track record of execution that's monetized the build out of the platform, and now also these game changing technologies are coming to fruition. It's it's really, really exciting to be a part of it. >>So Wendy, you've mentioned a I machine learning Probably get checked. The transfer of a number of times 85 times is this interview. So it's really interesting, you know, kind of there's always a lot of chatter in the marketplace, But you talked about so many threats coming in and we heard about Mickey noticed. Not really for somebody sitting in front of a screen anymore to pay attention, this stuff. So when you look at the opportunity of machine learning and artificial intelligence and how that's going to change the role of the CEO and specifically and security when if you can share your thoughts on what that opens up >>absolutely s so there's kind of two streams here I'd love to talk about. The first is that we've had this concern as we've moved to Public Cloud and I t that i t people would be left behind. But in fact, after sort of ah little Dev ops blip where non i t people were writing code that was them consumed by enterprises were now seen the growth of I t. Again and what this relates to is this In the past, when we wanted to deploy something in public cloud. We had to be able Thio compose an express infrastructure as code. And, um, folks who are great at infrastructure are actually pretty lousy at writing code, and so that was a challenge. But today we have low code and know code tools, things like work Otto, for example, that my team uses that allow us to express the operational processes that we follow sort of the best practices and the accumulated knowledge of these I t professionals. And then we turn the machine on that inefficient code and the machine improves and refines the code. So now, adding machine learning to the mix enables us to have these I t professionals who know more than you'd ever imagine about storage and compute and scaling and data and cybersecurity and so on. And they're able to transform that knowledge into code that a machine can read, refine and execute against. And so we're seeing this leap forward in terms of the ability of some of these tools. Thio transform how we address the scale and the scope in the complexity of these challenges. And so on the one side, I think there's new opportunity for I T professionals and for those who have that operational expertise to thrive because of these tools on the other side, there's also the opportunity for the bad guys in the in the cyberspace. Um, Thio also engage with the use of thes tools. And so the use of these tools, that sort of a baseline level isn't enough. Now we need to train the systems, and the systems need to be responsive, performance resilient. And also, they need to have the ability to be augmented by to be integrated with these tools. And so suddenly we go from having this utopian. Aye, aye. Future where you know, the good looking male or female robot, you know, is the nanny for our kids, um, to something much more practical that's already in place, which is that the machine itself, the computer itself is refining in augmenting the things that human beings are doing and therefore able to be first of all, more responsive, more performance, but also to do that layer of work that is not unique to human discernment. >>Right? We hear that over and over because the press loved to jump on the general. May I think it's much more fun to show robots than then Really, the applied A I, which is lots of just kind of like Dev ops. Lots of little improvements. Yeah, lots of little places. >>Exactly. Exactly. You know, I mean, I kind of like the stories of our robot overlords, you know, take it over to. But the fact is, at the end of the day, these machine, it's just math. It's just mathematics. That's all it is. It's compute. >>So when you find let you go, I won't touch about women in tech. You know, you're a huge proponent of women in tech. You're very active on lots of boards and cure with Adriaan on the girls and Tech board where we last where we last sat down. Um, and you're making moves now. Obviously, you've already got a C title. Now you're doing more bored work. I just wonder if you can kind of share your thoughts of how this thing's kind of movement is progressing. It seems to have a lot of of weight behind it, but I don't know if the numbers air really reflecting that, but you're you're on the front lines. What can you shares? You know, you're trying to help women. That's much getting detect. But to stay into tech, I think, is what most of the stats talk about. >>Yeah, I've got a lot of thoughts on this. I think I'll try to bring our all the vectors together. So I recently was awarded CEO of the year by the Fisher Center for Data and Analytics and thank you very much. And the focus there is on inclusive analytics and inclusive. Aye, aye. And And I think this this is sort of a story that that makes the point. So if we think about all of the data that is training these technology tools and systems, um, and we think about the people who are creating these systems and the leaders who are our building, these systems and so on, for the most part, the groups of people who are working on these things technologists, particularly in Silicon Valley. They're not a diverse set of people. They're mostly male. They're overwhelmingly male. Many are from just a handful of of, um, you know, countries and groups, right? It's it's It's mainly, you know, Caucasian males, Indian males and Asian males. And and because of that, um, this lack of diverse thinking and diverse development is being reflected in the tools in ways that eventually will build barriers for folks who don't share those characteristics. As an example, Natural language processing tooling is trained by non diverse data sets, and so we have challenges with that. For example, people who are older speak a little bit more slowly and have different inflections in general on how they speak. And the voice recognition tools don't recognize them as often. People who have heavy accents, for example, are just not recognized. Yes, you know, I always have a phone, Um, and this is my iPhone and I have had an iPhone for 10 years. Siri, my, you know, helpful Agent has been on the phone in all those years. And in all of those years, um, I have had a daughter named Holly H O l L Y. And every time that I speak Thio, I dictate to Syria to send a message on. I use my daughter's name. Holly. Syria always responds with the spelling. H o L I. The Hindu holiday. Now, in 10 years, Siri has never learned that. When I say Holly, I'm most likely mean my daughter >>was in the context of the sentence. >>Exactly. Never, ever, ever. Because, you know Siri is an Aye aye, if you will. That was built without allowing for true user input through training at the point of conversation. And so s So that's it. That's bad architecture. There's a lot of other challenges with that architecture that reflect on cybersecurity and so on. One tiny example. But I think that, um now more than ever, we need diverse voices in the mix. We need diverse training data. We need, you know, folks who have different perspectives and who understand different interaction design to be not only as a tech entrepreneurs, builders and leaders of country of companies like, you know, girls in tech Support's educating women supporting women entrepreneurs. I'm I'm also on the board of another group called Tech Wald. That's all about bringing US combat veterans into the technology workforce. There's another diverse group of people who again can have a voice in this technology space. There are organizations that I work with that go into the refugee that the permanent refugee camps and find technically qualified folks who can actually build some of this training data for, ah, you know, analytics and a I We need much, much more of that. So, you know, my heart is full of the opportunity for this. My my head's on on fire, you know, and just trying to figure out how can we get the attention of technology companies of government leaders and and before it's too late, are training data sets are growing exponentially year over year, and they're being built in a way that doesn't reflect the potential usage. I was actually thinking about this the other day. I had an elderly neighbor who ah, spoke with me about how excited he waas that he he no longer could drive. He wasn't excited about that. He no longer could drive. He couldn't see very well and couldn't operate a car. And he was looking forward to autonomous vehicles because he was gonna have a mobility and freedom again. Right? Um, but he had asked me to help him to set up something that he had on his computer, and it was actually on his phone. But he there was their voice commands, but But it didn't understand him. He was frustrated. So he said, Could you help me. And I thought, man, if his mobile phone doesn't understand him, how's the autonomous vehicle going to understand him so that the very population who needs these technologies the most will will be left out another digital divide? And and, um, now is the moment while these tools and technologies are being developed, a word about Wallace. You know, when I was recruited for the board, um, you know, they already had 50 50 gender parity on the board. It wasn't even a thing in my interviews. We didn't talk about the fact that I am female at all. We talked about the fact that I'm an operator, that I'm a technologist. And so, um, you know that divide? It was already conquered on HK. Wallace's board that's so not true for many, many other organizations and leadership teams is particularly in California Silicon Valley. And so I think there's a great opportunity for us to make a difference. First of all, people like me who have made it, you know, by representing ourselves and then people of every gender, every color, every ethnicity, immigrants, et cetera, um, need to I'm begging you guys stick with it, stay engaged don't let the mean people. The naysayers force you to drop out. Um, you know, reconnect with your original values and stay strong because that's what it's gonna take. >>It's a great message. And thank you for your passion and all your hard work in the space. And the today it drives better outcomes is not only the right thing to do and a good thing to do that it actually drives better outcomes. >>We see that. >>All right, Wendy, again. Always great to catch up. And congratulations on the award and the board seat and look forward to seeing you next time. Thank you. All right, She's windy. I'm Jeff. You're watching the Cube with a quality security conference at the Bellagio in Las Vegas. Thanks for watching. We'll see you next time.
SUMMARY :
We're excited to be here, but we got a really familiar Gaston. Nice to see you again, too. Here is one of the themes which is that you actually How HQ Wallace's play and the key to what I do as CEO at Nutanix, you know, if you're doing 3% or less, you're losing, and you gotta be spending at least 8%. And so it's somewhere in the middle, and I liked some of the statistics So when you walk the floor at Well, all of us actually are looking for that magic discernment I'm happy to say we catch, you know, most if not all of any from the from the board seat Cos been doing this for 19 years. And the more we can depend on the collected data. you know, kind of there's always a lot of chatter in the marketplace, But you talked about so many and the systems need to be responsive, performance resilient. We hear that over and over because the press loved to jump on the general. But the fact is, at the end of the day, I just wonder if you can kind of share your thoughts of the year by the Fisher Center for Data and Analytics and thank you very of companies like, you know, girls in tech Support's educating women outcomes is not only the right thing to do and a good thing to do that it actually drives better outcomes. And congratulations on the award and the board seat and
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Sumedh Thakar, Qualys | Qualys Security Conference 2019
>>from Las Vegas. It's the Q covering quality security conference 2019. You >>bike, Wallace. Hey, Welcome back. You're ready. Geoffrey here with the Cube were in Las >>Vegas at the Kuala Security Conference here at the Bellagio. 19 years they've been doing this conference star first time here, But we've got a real veteran. Has been here for 16 years who can really add some depth and perspective for happy to welcome submit to car. He's a president and chief product officer for cause like >>to see you. Thank you, >>Jeff. Thanks for having me. >>Pleasure. So just, uh, don't lorry before getting ready for this. Um, this day, listening to the earnings call. And you got a really nice shout out in the nights in the Last Rings call and your promotion just to let everybody know what submits got underneath his plate. R and D. Q A ops, product marketing and customer support and adding worldwide field sales ops. You're busy, guy. >>Yeah, you know. But the good thing is, >>no matter who you are, you only have 24 hours in the >>day. That's true. Just as Leo. But I am curious because you've been here for a >>while, you've seen a lot of technology, you know, kind of waves. And yet here you guys still are. You've got an architecture that's built to take advantage of things like open source to take advantage of things. My cloud is you kind of take a breath between customer meetings and running from panel the panel and you think about kind of the journey. You know what? What kind of strikes you that you know, that you guys are still here, Still successful, Still have a founding CEO. It's >>your position. Yeah, It's actually very interesting >>being here for 16 years. Started a software engineer. And, you know, I've been doing a lot of stuff doing a product management now, engineering and all of that. And I think one thing that's really part of the DNA for us and which is really helped us keep growing, is being innovative continuously, right, because five years ago, nobody would have said container technology docker eso, as new security knew in for sexual pattern times have come about. We've just been on our toes and making sure that we are addressing all these different newer areas. And so the key is not so much about what new technology is going to come, because two years from now there was something that we don't even know about right now. What's key is that we build a platform that we keep adding additional capabilities that continue to quickly and nimbly be able to address customer's needs. From that perspective. >>Yeah, we just had Laureano. She talked quite a bit about your kind of customer engagement model being different than the traditional ones, really trying to build a long lasting relationship and to collect that data from the customers to know what their prairies are all about. >>Yeah, >>and, you know, it's because we've been subscription based since day one. You know, this is the not we're not incentivized to go and try to sell our customers big fact, multimillion dollar deals. Then we don't disappear like enterprise sales usually does on perpetual licenses. So we have to earn our keep, and we want to make sure customers are we understand their needs so that they actually buy and purchase only what they are going to use so we can go back and they can grow more. We show the value. Uh, so that's a very different model on, you know, at the end of the day, that is a model of the cloud. So everybody who was in this consumption based model has to ensure that they are every year, going back and showing the value and earning their subscription back. So in that sense, security. Not a lot of vendors have done that for a long time. We've been the ones since the beginning to kind of follow this model, and it's worked very well for us. It's a great model. Customers were happy as we had more solutions. We showed the value, and it's very easy for them to upgrade and get additional value of quality at a very reasonable of you. No cost to them. >>It's interesting. Feli talked about an early conversation that he had with Marc Benioff details Horse and and I would argue that it was really sales force. That kind of cracked the code in terms of enterprising, being comfortable with a cloud based system and, you know, kind of past the security and the trust in this in that, so to make that gamble on the cloud so early, very, very fortunate and for two days. Thea Other thing I think that does not get enough play which you just touched on is a subscription business model forces you to deliver every month they're paying every month you gotta deliver Your mother is a very different relationship than a once a year. You know, not even once year to go get that big lump sum to get the renewal cause you're in bed with them. Every single say absolutely. Yeah, >>so that's really a very interesting model. >>So as you look forward, I know you're just given Ah, talk on, you know, kind of starting to look at the next big wave of trends. How do you get out ahead of it? What are you thinking about? What keeps you up at night would be excited about. >>So the very cool part about that about my job is that I also heard engineering and product Fork Wallace and Security. So we're living that digital transformation that our customers are going through as well. So we have a massive black farm. We have, like, three trillion data points. Every index, we have one million rights per second on Cassandra Clusters. So we are dealing with the same infrastructure innovation that our customers are doing and so died is helping us also learn how the secular own platform what our customers are thinking. Because as they are moving into Dev ops, we have already moved into that. We have learned our lessons, so we relate to what they're going through. And that's really the next big thing is hard to be enabled. Security tools to really be built into the develops stool chain so that we eliminate a lot of the issues upfront before they ever even become an issue. And, you know, my talk this morning was about started with the notion of t t R, which is the time to remediate, and the best time to the mediator is the time of zero, right? If you don't ever let the issue get into your production environment, you never have to worry about fixing it. And that's really the next big thing for us is how do we create a platform that helps customer not the look at security in multiple silos, but to have a single platform where they can go all the way from develops to production to remediation to response all orchestrated to the same platform, >>right? It's pretty interesting, because that was, uh, Richard Clarke. Keynote the author. You know, we used to always break cos down into two buckets. You know, either those that had that have been breached and those that have been breached just don't know about it yet. Yeah. Yeah. And then, you know, he introduced his third concept, which is those that got breached but actually got on it. Remediated it. Maybe not the time, zero, but in a way that it did not become a big issue. Because, let's face it, you're going to get breached at some level. It's How do you keep it from becoming a big, big nightmare? >>Exactly. And that is really the only measure off effectiveness off your security, right? It's not about how many people you have, how many dollars you spend on security, how big your security team is. Harmony renders you have How quickly can you get in there, find and fix any issue that comes up? That's that. That's the living matter. If you can't do that with no people and no, uh, you know, re sources that are being put to it with automation, then that's great. If you do that with 50 people, that's great. We just need to be able to get to that point. And today, off course with hybrid infrastructure, we are realizing quickly, throwing more people that the problem is not really solving the problem. We just cannot keep going. We need to leverage that seem scalable technology that has been used in the digital transformation to provide that similar stuff from a security perspective through the customers as well, >>right? And even if you even if you wanted to hire the people, there aren't enough people, >>and that's another just our people, right? So the other >>thing that you must be really excited about is on the artificial intelligence of machine learning site and a lot of buzz in the press. Talk about robots and machines and this type of stuff. But, as you know, is we know where that robber really hits. The road is applied a I and bring in the power of that technology to specific problems. Complete game changer, I would assume for which you guys could do looking forward. >>Yeah. I mean, uh, you can really only >>have good machine learning and gold. Aye aye, if you really have a massive historic data that you can really mind to find out trends and understand how patterns have evolved, right, so only cloud based solutions can actually do that because they have a large amount of customer telemetry that they can understand and do that. So from that sense, Wallace Black form is absolutely suited for that. But having said that again, all of these have there specific application. So there's vendors were coming out and claiming that machine learning's going to solve world hunger and everything's gonna be great just because your machine learning but no machine learning and the prediction that comes with that on the privatization is one element off your tool kit. You still have to do your devil options still have to fix things. You still have to do a lot of things. But then how do you predict out of all the chaos, how can you try to focus on some things that may become a real problem, which are not now? So that's really the exciting part is to be able to bring that as an additional tool kit for the customer in their arsenal to be ableto respond to threats much faster and better than they have in the past, >>right? It is a cloud based platform. You guys are sitting in the catbird seat for that. What about on the other side? The on the ed side, Another kind of new thing that's coming rapidly. Edges are are messy. They don't have nice, pristine data. Center your environments. There's connectivity, problems, power problems, all types of issues as you look at kind of edge and an I A. T more generally, you know, increasing the threat surface dramatically. How do you How do you kind of think about that? How do you approach it to make it not necessarily a problem, but really an opportunity for follows? >>I mean, that's Ah, that's a great question because there is no magic pill for that, right? It's like you just have to be able to leverage continuous telemetry collection and the collection to be able to see these devices CDs, patterns on. So that's works really well for us because that to be able to do that right in a global organization to almost every organization is global. Global organization has multiple infrastructure, multiple people in different locations, multiple offices. And, uh, if you look at the eye ot architecture, it is about sensors that are pushing down the one common platform which controls them and which updates them and all of that. That's the platform that Wallace's build since the beginning is multiple of these different sensors that are continuously collecting later, pushing it back into our platform. And that's the only way you can get the visibility across your global infrastructure. So in many ways, we are well suited to do that. And which is the big reason why we gave out of a global ideas and then 20 product for free for customers, because we truly believe that that's the first step for them to start to get secure. And because we have the architecture and the platform and become significantly easier for us to be able to give them that gave every day, which is truly wide and not just say I have visibly in my cloudy here. But then container visibly, somewhere there and I ot visibly somewhere else, we bring all of that together in one place. >>All right, Spencer, I know you've got Thio run off >>to your next commitment. We >>could we could keep going, but I think we have to leave it there again. Congrats on your promotion >>and thank you. All right. He submit. I'm Jeff. You're watching the Cuba Think >>Wallace Security conference in Las Vegas. Thanks for watching. We'll see you next time. Thanks.
SUMMARY :
You Geoffrey here with the Cube were in Las Vegas at the Kuala Security Conference here at the Bellagio. 19 years they've been doing this conference to see you. And you got a really nice shout out in the nights in the Last Yeah, you know. But I am curious What kind of strikes you that you know, that you guys are still here, your position. And, you know, I've been doing a lot of stuff doing a than the traditional ones, really trying to build a long lasting relationship and to collect that data from the customers you know, at the end of the day, that is a model of the cloud. being comfortable with a cloud based system and, you know, kind of past the security and So as you look forward, I know you're just given Ah, talk on, you know, And that's really the next big thing is hard to And then, you know, he introduced his third concept, which is those that got breached but actually And that is really the only measure off effectiveness off your security, right? thing that you must be really excited about is on the artificial intelligence of machine learning So that's really the exciting part is to be able to bring that A. T more generally, you know, increasing the threat surface dramatically. And that's the only way you can get the visibility across your global infrastructure. to your next commitment. could we could keep going, but I think we have to leave it there again. and thank you. We'll see you next time.
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Laurie MacCarthy, Qualys | Qualys Security Conference 2019
>>from Las Vegas. It's the cues covering quality security Conference 2019. Bike. Wallace. >>Hey, welcome back it. Ready? Geoffrey here with the Q worth the Bellagio Hotel in Las Vegas for the quality security conference. This thing's been going on for 19 years. I had no idea. It's our first time here, but it's pretty interesting out. Felipe and the team have evolved this security company over a lot of huge technological changes and security changes, and they're still clipping along, doing a lot of cool things in cloud and open source. We're excited of our next guest. She's Laurie McCarthy, the EVP of worldwide field >>operations. Lori, great to see you. >>Thanks. Glad to be here. >>Absolutely. So first off, congratulations in doing some homework for this. I was going through the earnings call. The last turning call, which A was a nice earnings call. You're making money buying back stock. Also, you were promoted or the announcement of your promotion on that call and really some nice, complimentary words from Philippe and the team about the work that you've done actually >>very grateful. Thank you. And >>one of the things we >>talked about, which is unique in your background as you came from a customer. Not It's always a day ago. These shows we have people that I came from customers that went to the vendor, and then we have people that rest of Endor and they went over to the customers. There's a lot of that kind of movement, but he really complimented your execution at CVS as a big reason why you got the promotion that you did. So again. Congrats. But let's talk about, you know, kind of the CVS experience from when you were running it. Not when you're on the quality side. Yeah, that the threats. And CBS is in class nationwide, all kinds of stuff. >>Yeah, well, I mean, you know, just like any other company that's in that health care vertical, you've got so many different things to think about. Additionally, we were also in the retail vertical, so we had a lot of compliance. E's to worry about p c p c i p. I s O. A lot of the programs had been very much, uh, checkbox driven prior to the team that moved in there, including myself, and kind of changed that. So I helped to rebuild the vulnerability program there. And we started to do it in such a way that it was for the sake of security, not just checking a box. And we were really innovated how they do things. A lot of my friends are still there, and they have their own stock now, and we kind of brought everything in house. So a lot of that was outsourced. >>So what was the catalyst to make the change To move from beyond simple compliance and check in the box, Actually making a strategic part of the execution? >>Yeah, at the time and a new sea so had been put into place. And it was someone with that vision, and I think that's what really drove it. I came in just after that and was brought in on the premise that this is what we're going to change and move toward. So I was part of that process from that >>point, right? It clearly, qualities was part of the solution. So what? What did you use calls for their and how is the solution changed? You know, kind of >>so back then when >>you want to call it, >>we're talking. In 9 4010 2011 Right around there. If you opened up the quality platform, you had three things to choose from. Versus today, when you log in, you've got 18 or more, depending. And S O CVS used a little bit of all of that with the mainstay having been the vulnerability management. So I ran to full vulnerability management programs there because we had to keep our pharmacy benefit company and our retail companies separate. So I sort of did double duty, >>Right? So what you doing now on field operations? >>So is the E V p of worldwide for Wallace. I'm running all of the technical account managers for our company way have a unique sales model here, so it's a little different. So everyone in the field to service is our clients rolls up to me, and then that also includes some additional teams, like our federal team, our strategic alliances team and also our subject matter experts >>today. So you said a couple >>times you guys have your account management structure is different than maybe traditional. Kind of >>walk through. Yeah, absolutely. So versus a traditional sales model. We have a salesperson. You have client service person. You have a technical, you know, social architect kind of person. We service our clients all with one person. We have a technical account manager. We break them up into two flavors. We have a presales who are very technical folks that go out and help us get our business. And then those accounts get handed over to our post sales, who are basically the farmers in our business, maintaining and growing our existing clients. What that allows for, which is really special, is we can go in and really build a relationship built on trust and understanding and strategy, because we bring people into our company like myself who have done this, who have sat on that side of the table. So you know, someone comes in and says What? You know, how would you like to buy one of my gizmos? It's a lot different conversation when it's like, Look at what I do with this gizmo like it's amazing. So it's It's kind of a similar feeling that you guys >>have your kind of platform with application strategy enables you to kind of do a land and expand, and in fact you even a something that people can try for free. >>Yeah, absolutely. So we review our model as, like, try and buy. So for both our non clients are freemium service is that we offer our, you know, out of this world for people being able to just log in without even being a client and start to evaluate their environment. And then when they see the value that we bring, it's very easy to translate that into a buy and then likewise, for our clients who sign up for a service or two enabling additional trials and having them work within our new service is as they're being rolled out, is very, very simple, the way our platform is built. So it's just it's a really effortless, very natural progression of business that we that we built. And it's one of the reasons that I work here because as a client, I really enjoyed my relationship with this company because it never felt like I was being sold anything. It always felt like I was being handed solutions to my challenges, and that's what we tried to do. And that's how I lead everyone today is Let's get out, Let's listen, let's strategize and let's see where we fit in with folks, right strategies for, you know, the coming >>future. So must be a team >>approach, though, right? Because one person you know to say, trying to manage the CVS account, that would be, >>Oh, so we have a little bit of a break out in our post side. We have what a new role that I helped get implemented here at the company, which is a major account solution architect they handle are bigger, more complex accounts. So as our platform has matured, so have our clients are bigger. Clients are using more of our platform. They're using it in a more expert way. So we had to answer that with the right kind of people who could speak to that expert level of usage and be able to finance that. So that's a little bit part of it. And on our bigger clients, we do have more of a team approach. We have a product management, a project management organization. The S M E team are subject matter. Experts roll up under me. They're experts in each of our solutions. So it's a sizeable team and they are liaise between product management, engineering our fields and our clients. And that's another support mechanism. And then our support at Wallace is also something that augments our technical account managers jobs on a daily basis. >>So new opportunity with a sure that was recently announced a bundle. Yeah, you're bundled in kind of under the covers, not not really under the covers. So a little bit about how that's gonna work from kind of an account management and and from your kind of point of view, >>So it's It's actually not gonna change much of anything on the way that we are. Mom are our model is a hybrid, right? So we have direct sales that we have indirect sales, even honor in direct sales through partners through relationships like we've just built with azure MSs peas and reach whatever. We still treat every end customer and every partner like a direct customer. So we work very hard to educate her partners, to work with them, to make sure they're successful with our clients. And we're also treating our clients who are through that avenue the same way. So it's it's just gonna blend right in with what we >>d'oh Yeah, that's great, but hopefully it's a sales channel and they get more than they just bought it under the covers and start implementing. >>It's easy for them to jump in with us. And then from there we can build those relationships with perhaps, you know, prospects and folks that aren't our clients now and be able to show them more things that we do. Besides just, you know, the one thing that they might be signing up for at that time, >>right? Right. Okay, great. I want to shift gears a little bit. >>We had windy by front earlier from from Nutanix. When he's a fantastic lady, yes, and she is super super involved in in girls Who Code and women in Tech and trying to drive that kind of forward along a number of parameters everything from the board to getting people jobs, training little girls to staying at staying in the industry. I know that's a big, passionate area of yours. I wonder if you could share some of the activities you guys were doing around women. I could think more specifically, and security is a subset of all tech, but share the some of the activities you have going on. >>So personally, I try to be very involved locally. Four Children. One of them is a daughter. She's too little, quite yet for getting into tact. I have two older sons and s so I try to be really involved in middle school high school. Hey, put me in, Coach, I'll come in and talk to the kids. Generating interest in getting into this field at a young age is what we need to do. They're still aren't enough gals and, honestly, guys heading into our business in college. So I I really take it upon myself as a security professional to try to promote that specifically around women. I'm really pleased that our company supports an organization which I've been a part of for a while, and that's the Executive Woman's Forum, and we sponsor their conference every year, and we sponsor events with them. I personally am part of their mentor program, so that allows me a channel. Thio have ah, unassigned person to work with, and I really enjoy that, and our company itself is just very excellent at promoting and enabling women within our organization. And it's another reason that I really loved working here for the past eight years, >>right? Well, from the top. Because the board, I think, is either for more than half. Yemen, which is certainly half >>women CEO, is very supportive. Our presidents, two men way have a great environment. Thio grow women professionally here in my company, >>right? That's great. So, ah, year from now, when we come back, what are we gonna be talking about? What's kind of on a road map? For the next year, >>we're going to be talking about our data leak efforts, or Sim. We're gonna be talking about our improved Edie, our capabilities that are really gonna put us in the position to be a major player in that market. Um, and who knows? We have such a quick turnaround of innovation here and what we do by the way we do our business. So starting with the technical account manager's boots on the ground with our clients, when we're there listening to all of their challenges, we're also taking that back, and that drives our innovation that the company so we hear what they need, and that's what we provide. So as things changed, we're going to continue to do that digital transformation, of course, is is making that something that we have to be even quicker about. And I think we're doing a good job >>keeping up well. 19 years and counting, making money. Find back, buying back shares to help everyone else's stock delusion. So not that, but nothing but good success. It's all right. Well, Laurie, thanks for taking a few minutes of your day. And again, congratulations on your promotion as well as a terrific event. >>Thank you very much. >>All right. She's Laurie. I'm Jeff. You're watching the Cube with the quality security conference at the Bellagio and lovely >>Las Vegas. Thanks for watching. We'll see you next time.
SUMMARY :
It's the cues covering quality security Felipe and the team have evolved this security company over a lot of Lori, great to see you. Glad to be here. So first off, congratulations in doing some homework for this. And There's a lot of that kind of movement, but he really complimented your execution So a lot of that was outsourced. So I was part of that process from that So what? So I ran to full vulnerability management programs there because So everyone in the field to service is our clients rolls up to me, So you said a couple times you guys have your account management structure is different than maybe So it's It's kind of a similar feeling that and expand, and in fact you even a something that people can try for free. So for both our non clients are freemium service is that we offer our, So must be a team So we had to answer that with the right kind of people who could speak to that So a little bit about how that's gonna work from kind of an account management and and from your So it's It's actually not gonna change much of anything on the way that we d'oh Yeah, that's great, but hopefully it's a sales channel and they get more than they just bought it under the covers and And then from there we can build those relationships with perhaps, I want to shift gears a little bit. but share the some of the activities you have going on. and that's the Executive Woman's Forum, and we sponsor their conference every year, Well, from the top. have a great environment. What's kind of on a road map? So starting with the technical account manager's So not that, You're watching the Cube with the quality security conference at the Bellagio We'll see you next time.
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Ankur Shah, Palo Alto Networks & Richard Weiss, Robert Half | AWS re:Invent 2018
>> Live, from Las Vegas, it's theCUBE, covering AWS re:Invent, 2018 brought to you by Amazon Web Services, Intel, and their ecosystem partners. >> Well, good morning. Welcome back, or good afternoon for that matter, if you're watching out on the East Coast. Good to have you have here on theCUBE as we continue our coverage here in Las Vegas. We're at the Sands Expo, Hall D to be exact, one of seven sites that are hosting the AWS re:Invent John Wallace here with Justin Warren. We're now joined by Ankur Shah, who is the vice president of Products, a public cloud security, Palo Alto Networks, and, Ankur, good to see you this morning. >> Yeah, happy to be here. >> Thank you for being with us. And Richard Wise, who is the cloud security engineer, or a cloud security engineer at Robert Half. Good morning to you, Richard. >> Good morning. >> Well, first off, let's tell us about Robert Half. So, you're a recruiting firm in a partnership with Palo Alto, but fill in a few more blanks for folks at home who might not know exactly what you do. >> Sure, we're a staffing and recruiting firm. We have offices worldwide. We have roughly 15,000 full-time employees. We also have many, many temporary employees, and, of course, we do recruiting. Many people I've met here at the conference, in fact, got their first job or one job in the past through Robert Half. And we also-- >> That's makes you a really popular guy-- >> Yes. when the show closes. >> And we also have Protiviti, our prestigious consulting arm. >> Okay, so now, about your partnership. How did you find Palo Alto, or how did Palo Alto find you? And talk about maybe that relationship, how it's developed and where it stands today. What are they doing for you? >> Sure, well, we found Palo Alto about two years ago. We're about seven years into our cloud journey, but it became very clear at a point in time that we needed to get a better handle on how we were managing and securing it. We were doing all the right things but we didn't have the visibility we needed, so we brought in Evident to do that. Also, compliance is very important to us, and the tools allowed us to ensure that we were conforming to all of the compliance standards that we needed to. >> So, maybe Ankur, you can get us in here. Explain how did this partnership get started? >> Yeah, so Robert Half is kind of prototypical customer for us at Palo Alto Networks. Customers moving to cloud. AWS is obviously one of the biggest clouds, so all our customers are migrating, a lot of their, you know, shutting down their data centers, and moving the work loads and applications to the cloud, but as they move to the cloud, they want to make sure that they have the visibility and the security controls to make sure that they are not in the news. So, that's how the partnership started. A lot of customers, just like Robert Half, starts with kind of, you know, I'd like to get a visibility into what's happening in my cloud environment, detect advance data breeches, like cryptojacking, stolen access keys, things of that nature, so that's how we kind of started this partnership. We've been kind of helping them kind of move more and more applications and more and more workloads in their AWS environments, and it's been a really amazing partnership. We've gotten some amazing feedback from them that has helped mature the product over the years. >> What's one of the more surprising things that you've noticed as part of this journey. What's something that you didn't realize that this was going to be a benefit to this partnership, and then, once you actually had Palo Alto come in there, it's like, oh wow, this is amazing. >> Well, there were a couple of things. First off, their RQL, the RedLock Query Language, is very powerful and flexible, and let's us take our compliance and security to the next level, but was really impressed when we first started talking to RedLock and Palo Alto, even before we had purchased the product, we saw some opportunities for product improvements, suggested them, and before we purchased it, within a couple of weeks, they were there. >> Wow. >> Yeah. >> That's pretty fast of all those cycles. I mean, that's what we're here for is rapid innovation. They're trying to change things at the speed of cloud. So, how do you do that safely and securely? Maybe you can tell us how does Palo Alto help do this rapid innovation but still keep everything really secure. >> Yeah, so our DNAs, obviously, network security is where the company started. Over a year now, the company has doubled down on public cloud security, and a lot of emphasis on, sort of, securing customers' cloud environment, helping a lot of customers migrate their applications into the cloud, and from a security standpoint, we look at it from different angles. One is kind of the basic configuration management aspects, making sure that customers don't leave open s3 buckets, permissive security groups, things of that nature. Above and beyond that, we also perform network analytics, so things like triple jacking, data exploration attempts. The platform is able to detect those kinds of advanced threats. Privileged activity monitoring, and anomaly detection is another thing we do, and last but not the least, host monitoring and host security aspects. That's something we do really, really well in the cloud as well, so when you combine all of that stuff, gives customers 360 visibility, as well as security for all things in the cloud. >> I'm sorry. Richard, how hard is your job these days? (laughing) And I mean that with all due respect. We've talked a lot about complexity. We've talked a lot about speed. We've talked a lot about versatility, and high demand, and all these things. Corner office is making demands on you, right? I mean, how tough is it to be in your shoes? >> If it was easy, it wouldn't be fun. I've been working in cloud about as long as Robert Half has, about seven years, and moving into the security role, it's been an incredibly interesting challenge. Yes, it's hard. I do stay up at night on occasion worrying about, did I check this, did I check that? I'm fortunate that our management has a really good understanding of the importance of security and of cloud, and I've gotten a lot of support in my role there so, in that respect, it hasn't been too hard. >> And where is it that security, in terms of a deployment? So, you think about function, right, right? >> Yeah. >> What are we going to get done here? But is it a close second, is it a tie? Because, especially in your business, I mean, you have a lot of personal information with which you're working that you've got to protect. >> Absolutely, so, people trust us with their data. We have personal information for many, many people, and we take very seriously our responsibility to manage and protect that. One of the things that we've done with Palo Alto's tools is ensuring that we're compliant with all of the various standards like ISO 27001, and compliance is kind of like brushing your teeth, right. Everybody needs to do it, and somebody doesn't want to be friends with somebody who doesn't brush their teeth. So, we ensure that we brush our teeth using tools like Palo Alto's. We can demonstrate to people that we're brushing our teeth. >> Right. >> With the innovation of RedLock now, we're able to take that to the next level, so we're not only brushing our teeth now, but we're also grooming our hair. >> You're technologically flossing as well, I'm sure. >> We are, we are. >> So, Ankur, I think that makes you the dentist of cloud security. (laughing) >> So, you've got people brushing their teeth, they're flossing. What comes next? What should they be looking at? Should they be going beyond just hygiene factors, and is there something they can do that's more than just brushing their teeth? >> Yeah, so I touched upon some of those areas. So, I think it all starts with the basic hygiene that we've talked about it, right. So, you got to do it. That's the, kind of, the fundamental, but the next-gen attacks are not going to be very simple, right, because the cloud fundamentally increases the attack factor, right, so the malicious actor, they're smarter, right. So, like I mentioned, things like cryptojacking, stolen access keys, a lot of the next-gen breeches are going to happen in the cloud, so customers have to constantly understand the kind of AWS services that they're adopting, understand the security implications, make sure they have the security guard rails, and like I mentioned, that once they understand that, look at it more holistically, both from, sort of, the basic hygiene perspective, as well as from network security, user activity, as well host monitoring perspective. Once they cover all of that stuff, you know, hopefully they'll have good teeth forever. (laughing) >> Strong cloud teeth. I don't think that's a phrase I wouldn't have thought I'd say until today. >> You know, we hear a lot about the cat and mouse game in security, right? You're trying to stay one step ahead of bad actors who are spending a lot of time, and a lot of resources, and a lot of energy to stay a step ahead of you. So, in today's world, how do you really win that battle? How do you predict where the next wrong turn is going to come, if you will, or where that invasion's going to try to occur, and prevent that, or are you in a prophylactic state all the time where it's about seeing where that action's going, and then trying to stop it once you've learned of it? See what I mean? It's a conundrum that I think you find yourself in. >> You know, I think 90% of the problems that happen where bad actors get hold of your sensitive data is because of common, silly mistakes. So, making sure that there is a user training across the board, not just security teams. Now, DevOps teams have to be part of the equation as well. They need to be trained, and coached, and understanding the security implications of their day-to-day operations. Once you train the users, you'll find that a lot of these problems will go away because most of these actors are using simple techniques to get into the customer's cloud environment because those mistakes are being made. So, start with the user training. Obviously, you need third party tooling and technologies like Palo Alto Networks to make sure you have that security guard rails all the time. Beyond that, you know, you just have to hire a lot of smart people like Richard just to insure that you're ahead of the game, thinking two steps in advance, yeah. >> It's about locking the door. >> Yeah. >> Yeah, and I want to touch on a couple of the things that Ankur said. He talked about building security into DevOps. So, there's this concept we call shifting left where you're trying to build security more upfront into the development and deployment process before you even get into the wild, and that's something Palo Alto is helping us with. The other thing is, we cannot hire enough people to keep up with the pace at which we're scaling our cloud environments, so we need tooling and automation like RedLock in order to ensure that we can get visibility and control on this vast set of resources with just a small number of people. >> Yeah. >> So necessity driving invention in that case, right? >> Yes. >> You need it. Well, gentlemen, thanks for the time. We appreciate the conversation. I feel like I need to go brush or floss. (laughing) >> Yeah, thanks for having us. >> Very self-conscious all of a sudden, but thank you both. >> Thanks for having us. >> Brilliant discussion. Back with more from AWS re:Invent. You're watching theCUBE here in Las Vegas. (energetic electronic music)
SUMMARY :
brought to you by Amazon Web Services, Intel, We're at the Sands Expo, Hall D to be exact, Good morning to you, Richard. at home who might not know exactly what you do. and, of course, we do recruiting. when the show closes. And we also have Protiviti, How did you find Palo Alto, or how did Palo Alto find you? and the tools allowed us to ensure that we were conforming So, maybe Ankur, you can get us in here. but as they move to the cloud, they want to make sure that What's something that you didn't realize our compliance and security to the next level, So, how do you do that safely and securely? One is kind of the basic configuration management aspects, And I mean that with all due respect. and of cloud, and I've gotten a lot of support I mean, you have a lot of personal information One of the things that we've done with Palo Alto's tools With the innovation of RedLock now, So, Ankur, I think that makes you and is there something they can do but the next-gen attacks are not going to be very simple, I don't think that's a phrase I wouldn't and a lot of energy to stay a step ahead of you. like Palo Alto Networks to make sure you have like RedLock in order to ensure that we can get visibility I feel like I need to go brush or floss. but thank you both. Back with more from AWS re:Invent.
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Eric Noren, Accenture | Inforum DC 2018
live from Washington DC if the queue covering in forum DC 2018 brought to you by in for and welcome back here on the cube inform 2018 we're live in Washington DC continuing our day to coverage here on the cube along with de Ville on tape I'm John Wallace it's now a pleasure as well to welcome Eric Noren to the cube is the managing director of the CFO and enterprise value consulting at Accenture good morning Eric Harry a good morning to see you guys glad to have you with us we appreciate the time yeah let's talk about first the relationship assurance your and in for I know you've had you've been elsewhere right doing some other things with other folks and have kind of migrated back into the in four fold what led to that and what kind of successes are you having well so we're very excited about the partnership with with in for this is kind of like the really the second year for us right now as we go into the second year the first year was really driven from the partnership and the work that we do at Koch Industries and that that client experience kind of led us into a variety of different paths of partnership with with in for we've been doing work with with in for products for many years but we just our alliances just kind of blossomed in this past year into a variety of different areas focusing on the cloud suite financials focusing on GT Nexus in the supply chain space and now we're getting more and more excited about bursts and we're also getting very excited about the the whole the way the infor OS platform is just blossoming and and being tailored to a variety different industries and you've got you've got three offerings right if I remember right that you're taking out that you're taking to your client base as we speak once you give us a rundown of what you're up to well in our practice we have in our CFO and enterprise value practice we have an offering that's all around digital finance that's one of our biggest areas and that's really all just about the intersection of platform technology and how it enables the next generation of the finance function for the CFO so that we cloud that could also include things like you know automation and artificial intelligence applied to the finance function we see in our recent research here that CFO role as pivoting really not to be not really as focused on the books and records and being the controllers right but the CFOs role is now becoming more focused on being the digital steward the value architect of the enterprise and so the core of Finance is being digitized so that the transaction handling can be done more in an automated and efficient way and then freeing up the talent to focus on analytics and value-add and that really allows the CFO to focus more on driving insights into the business driving growth and what we call enterprise value so I totally agree the role of the CFO is transforming quite dramatically you know long gone in my view anyway are the days of CFO equals bean-counter this is a little there's a controller for that and no bean counter by the way is not a pejorative I run a business and I'm happy when people are counting those beans but it's not the CFO's role they're really transforming you see some Rockstar CFOs certainly in the tech industry like Scarpelli Tom sweet to just name a couple right reporting still matters compliance still matters but the CFO is taking a much more strategic role I'm really interested in this this this digitization of finance double-click on that yeah what does that specifically mean maybe you could give us some examples well I think that a couple things one is cloud right also I would say one thing is how transaction handling is moving from paper into all aspects of touchless transaction handling one is that harnessing the data to for transaction so it's touchless between vendors and customers and how that just flows through the system in a more digital way less paper more digital more touchless integration more automation right and then with that platform enabling things like artificial intelligence or machine learning being applied to these patterns of transaction handling so it can do the compliance checking in the reconciliation and so that the accountants right are enabling these algorithms to check things and don't have to do it themselves right but then there's also this whole context of of digital sort of process automation that that yields new ways of working you know new ways of looking at efficiency in terms of how and where the work is done right there was a view of like shared services and how we enable a digital operating model where there is there's work that can be done you know in with business unit intimacy and then there's work that can be done from other locations but then enabled by digital technology that's common and standardized right in a common platform that's also scalable and flexible and so putting all those things together is what we call digital finance I love this conversation and Accenture is like the best of the best you guys gets deep industry expertise and domain expertise I'm interested in Eric and in what the organizational structure looks like because when we talk about digital you're talking about data yeah and when you talking about data you're talking about monetization in some way shape or form not people I think got confused in the early days of big data so we can sell our data and more importantly as how data contributes to the monetization of the company sure and and how you can harness that and invest in that and that's really where the CFO comes in but he or she is not an expert at at digital not an X not a chief data officer or chief digital officer but they are an enabler they got to understand the strategy they got to pay for the strategy and maybe help course-correct it so what are you seeing is the right organizational regime to take advantage of digital well I think it first off it's integrated and it's and it's and it's focused on integration and collaboration for sure I think that there's a role where finance has the the business acumen and the insights to find out where the the story of enterprise value where it is now where it could be relative to the drivers of the business and but what's going on in the industry or the adjacent industries they can take advantage of so it's really all about you know a partnership between you know let's say finance right and let's say bringing in new talent and skills like data scientists and all those kind of you know digital skills and integrating it into finance so that it could be more accessible and then and then translate it into opportunities for for the business units so so a couple examples could be just one just getting a when we say monetization I think there's two things one is cost reduction where could you just use data to just understand the business in all aspects of where costs and how they're behaving and just being farm Warp know precise about where there are opportunities to reduce costs increase your bottom line right and that that in of those is value then there's the other side on you know revenue up left where there could be optimization of pricing optimization of your discounting strategy all those things that get into maintaining and improving your revenue without any additional cost of goods sold correct cost of sales right exactly that's a great example rights right your your operating structures it stays the same they're getting more leverage out of that that's writing and then there's other things where there's adjacent opportunities in to just gain market share right just to say well where there's opportunities with and really what we want to say is that by applying all this intelligence it's focused on really the theme is focused on customer experiences like what are the customer experiences that could be enabled with digital digital technologies in a seamless touchless way that are just differentiating the company you know in the market customers are and I think the world is changing its disrupting so the ways in which customers are interacting with businesses are expecting these kind of digital experiences very much inspired by a lot of the digital native companies they're out there in the market so the traditional companies that don't have those experience need to catch up and invest in these kind of customer experiences give me an example I mean how about expectations and and so let's say for example if you're a telco alright and you've got experiences that are about paying your bill or experiences have to do with services that you need by going to a call center all right now maybe you can have you know the traditional route of talking to someone or maybe there's a way you can go between the information and the channels that you have between your telephone your the mobile app between the website being able to talk to someone and having chat bots and the mix and how you coordinate all those different experiences so that that the customer can come in and get their questions answered in a very efficient way in some cases the the chat BOTS and the kind of sophistication that they can have to to to address the customers question right on the spot in a very timely way helps them just say I got my question solved and I'm happy with that experience right same thing with having information about I'm getting a you know service supply to my home how do I know that I'm having that same certainty of the service supply to the home much like the certainty that consumers are experiencing kind of like when they get an uber and they're like hey I know that the car is only five minutes away and it's coming and I have that certainty of an experience now that's being applied to other kind of customer experience it's a lot of situation I'm there at three things so first was saved money you know example RP a jerk something to help you drop money to the bottom line just cutting out mundane tasks yeah the top the top line operating leverage and that's around analytics may be optimizing pricing was the example you gave now the third I'll call Tam expansion which is which is really gaining share you leveraging your digital strategy to maybe try to be an incumbent disruptor just disrupt before you get disrupted now that last one has more risk associated with it because there are there are additional cost you've got other cost of goods sold you go to market cost but the reward could be you know huge these are the conversations is a great great proxy for the conversations that are going on with your clients yeah absolutely and I think that look you know there's the the market is going through changes constant disruption is coming in different forms whether it be through technology or other kind of industry integrations and you know they're different in the different we I specialize and more the communications me in technology industry alright and so those those are where I spend most of my time and and what's going on in communications right now and what's going on with communications and media is a quite interesting time on how content and distribution of content is changing and the way that the next generation of consumers are going to think about you know consuming media and how advertising is distributed we're going through a tremendous transformation in that space and all the companies are kind of racing to to be have that advantage of how they connect with the consumers at scale in a seamless connected way so that they have that that that ability to continue to serve them in new and innovative ways so let's talk about them so you said comms and media are we talking telecoms yeah okay and then tech industry is in IT technical yeah I mean tech suppliers tech suppliers yes girls just go and and companies like novo those kind of companies that are in that those guys are pretty forward-thinking in terms of technology adoption oh absolutely okay the telco business is really interesting right now though absolutely hardened infrastructures they get over the top suppliers coming in the cost per per bit is going down but they can't charge more you know this you know very well yeah they're going through some really radical transformation at the same time they have a huge opportunity with content yes you see and people make some moves yes absolutely about what's going on in that business a little bit more well you know there was the recent you know Comcast just an acquisition of sky is quite Norway we got 18 t going through the Time Warner thing and then you have so that's a Content play that I think is just frees up some opportunities for for companies like Comcast and AT&T you know to start really servicing their customers and a new profound way you know to be able to say it could be you know content that is suited to different demographics and to get those consumers at scale not only to keep them you know comfortable with the and and very delighted if you will with the kind of wireless service and flexibility they have with that but then to be able to see all the range of content that it could be consuming all of which is coming back to those companies as data as the consumers are watching all this content and having better control visibility of all the different patterns that they're seeing in the use of this content so they can then in turn shape different kinds of programming and shape different kinds of advertising programs that are tailored to those demographics and there's an it there's an underlying infrastructure transformation that's going on so it's something as basic as you know things like network function virtualization not to get too geeky out here but I'm trying to to make their their infrastructure more agile so they can compete with the OTT suppliers and they're trying to vertically integrate as content yes Rogers absolutely in this whole next wave of 5g is is a huge thing that's gonna come to us and that's that's a big disruption that's just starting and will happen in the next three to five years that will level be coming due so everybody's trying to get digital right yeah yeah yo that you talk to but do you do you when you go beneath that to the organization it's harder to get people you know to actually move do you get do you see a sense of complacency of people saying well you know not we're doing pretty well in our industry or I'll be retired before this all happens I mean how do you compel well I think that I mean that does exist in certain industries and certain types of companies you know I think that's the whole point about talent right and I think when we come back and look at talent is really when we think about change not only is the technology changing but the the talent that's available not only in the finance function but in all parts of an enterprise the the the the next generation of folks that are going into the workforce are just coming from a different place in terms of how they use technology in their lifestyle but how they want to apply to their as a customer but then how they want to do it as an employee and so for when we have that conversation about well what is the future going to look like a lot of it will come down to well what does digital mean as an experience for your consumer and your customer but also what does it mean for the talent and and we believe that look talent is a critical asset in every and every company it's the biggest asset that we have in a center right so how do we inspire and have folks have been enabled to use digital technologies to have that entrepreneurial you know sort of platform to use these digitally native tools that's really the key and I think that any kind of you know CFO that's like thinking about betting on the future that talent is very much a part of that stories it's definitely about technology is very important it's an enabler it's a platform however it's the talent that will be using the platform to take those info sites and drive growth in the wild card is data all right that's the new oh yeah absolutely I mean when a variable in the equation yeah this data putting data at the sort of score of your organization and having the talent that knows how they'll exploit your day that's right and I think it's like when I think about talent there's I mean there's different specializations right but I think the talent is really about the collaboration you see people who are able to work with other different cross functions and say well how do we how do we build and find this together how do we discover where the opportunity the insight is together right and you know there's you know there's differences between you know stuff which I said like the you know things that are known and we just optimized what we have and then there's going into the new areas right that I haven't been discovered yet and I think that the thing about the the the talent that's curious you know we like the way to think about like okay curious about what could be or what's out there and using data not as a as a hurdle but harnessing the power of data to go into these areas and start exploring and using all those different tools to explore where could we go and one of the things it's doing is it's not about you know we talked about analytics and some of the tools that are out there it's not about necessarily precision in this moment it's about direction of where you can go and exploring and continuing to find the facts that support investment it's your point I mean the the tools and the tech aren't the hard part it's the it's the unknown it's the people right you know the processes around that right getting everybody on the same page to collaborate it's like old dogs new tricks I mean I mean so yeah never simplifying but you you are trying to bring new tricks yeah to folks and there's a generational awareness that you're the difference between the people they have coming up and where they said that's right and we think that look you know by bringing the fresh new talent in to the organization that and of itself has has the team operating and working differently because not only they have new tools but there's new a new way of talent being integrated you know new talent and experienced talent you know seeing how these things come together to wither with a mandate again on superior business outcomes like let's go after these prizes it's worth it to get this right to make these investments because if we get it right there's an opportunity to grow revenue to grow to grow profitably to gain market share right so there's a there's a it's hard okay there's culture change and change this is normal okay digital transformation is not an easy thing to do all companies go through you know different things but it's worth it in the end yeah and it enforced talked a lot at this show about new new ways to work what I call new ways to and I think there's some substance there yeah absolutely Eric thank you and for the record we are always open to new tricks we do like new tricks okay good it'd be good to have you with us okay my pleasure guys Norman ceinture back with more on the key we're live here in Washington DC [Music]
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Linda Hill, Harvard | PTC LiveWorx 2018
>> From Boston, Massachusetts, it's the Cube, covering LiveWorx 18, brought to you by PTC. (light electronic music) >> Welcome back to Boston, everybody. This is the Cube, the leader in live tech coverage. We're covering day one of the LiveWorx conference that's hosted by PTC. I'm Dave Vellante with my cohost Stu Miniman. Professor Linda A. Hill is here. She's the Wallace Brett Donham Professor of Business Administration at the Harvard Business School. Professor Hill, welcome to the Cube. Thanks so much for coming on. >> Thank you for having me. >> So, innovation, lot of misconceptions about innovation and where it stems from. People think of Steve Jobs, well, the innovation comes from a single leader and a visionary who gets us in a headlock and makes it all happen. That's not really how innovation occurs, is it? >> No, it is not, actually. Most innovation is the result of a collaboration amongst people of different expertise and different points of view, and in fact, unless you have that diversity and some conflict, you rarely see innovation. >> So this is a topic that you've researched, so this isn't just an idea that you had. You've got proof and documentation of this, so tell us a little more about the work that you do at Harvard. >> So really over 10 years ago, I began to look at the connection between leadership and innovation, because it turns out that like a lot of organizations, the academy is quite siloed, so the people studying innovation were very separate from the ones who studied leadership, and we look at the connection between the two. When you look at that, what you discover is that leading innovation is actually different from leading change. Leading change is about coming up with a vision, communicating that vision, and inspiring people to want to fulfill that vision. Leading innovation is not about that. It's really more about how do you create a space in which people will be willing and able to do the kind of collaborative work required for innovation to happen? >> Sometimes I get confused, maybe you can help me, between invention and innovation. How should we think about those two dimensions? >> Innovation and invention. The way I think about it is an innovation is something that's both an invention, i.e. new, plus useful. So it can be an innovation or it can be creative, but unless it's useful and addresses an opportunity or a challenge that an organization faces, for me, that's not an innovation. So you need both, and that is really the paradox. How do you unleash people's talents and passions so you get the innovation or the invention or the new, and then how do you actually combine that, or harness all of those different ideas so that you get something that is useful, that actually solves a problem that the collective needs solved? >> So there's an outcome that involves changing something, adoption, as part of that innovation. >> For instance, one of the things that we're doing a lot right now is we're working with organizations, incumbents, I guess you'd call them, that have put together these innovation labs to create digital assets. And the problem is that those digital assets get created, they're new, if you will, but unless the core business will adopt them and use them, they get implemented, they're not going to be useful. So we're trying to understand, how do you take what gets created in those innovation labs, those assets, if you will, and make sure that the organization takes them in and scales them so that you can actually solve a business problem? >> Professor Hill, a fascinating topic I love digging into here. Because you see so many times, startups are often people that get frustrated inside a large company. I've worked for some very large companies, so which have had labs, or research division, and even when you carve aside time for innovation, you do programs on that, there's the corporate antibodies that fight against that. Maybe talk a little bit about that dynamic. Can large companies truly innovate? >> Yes, large companies can truly innovate. We do see it happening, it is not easy by any means, and I think part of the dilemma for why we don't see more innovation is actually our mindset about what leadership is about and who can innovate. So if I could combine a couple of things you asked, invention, often when we talk to people about what is innovation, they think about technology, and they think about new, and if I'm not a technologist and I'm not creative, then I can't play the game. But what we see in organizations, big ones that can innovate, is they don't separate out the innovators from the executors. They tell everybody, guess what, your job no matter who you are, of course you need to deal with making sure we get done what we said we'd deliver, but if we're going to delight our customers or we're ever going to really get them to be sticky with us, you also need to think about not just what should you be doing, but what could you be doing. In the literature, in the research, that's called how do you close an opportunity gap and not just a performance gap? In the organizations we look at that are innovative, that can innovate time and again, they have a very democratic notion: everybody has a role to play. So our work, Collective Genius, is called Collective Genius because what we saw in Pixar was the touchstone for that work, is that they believe everybody has a slice of genius. They're not equally big or whatever, but everybody has a contribution to make, and you need to use yours to come up with what's new and useful. A lot of that will be incremental, but some of it will be breakthrough. So I think what we see with these innovation labs and the startups, if you will, is that often people do go to start them up, of course they eventually have to grow their business, so a part of what I find myself doing now is helping startups that have to scale, figure out how to maintain that culture, those capabilities, that allowed them to be successful in the first place, and that's tough one for startups, right? >> Yeah, I think Pixar's only about a 1,500 person company and they all have creativity in wat they do. I'm wondering if there's some basic training that's missing. I studied engineering and I didn't get design training in my undergraduate studies. It wasn't until I was out in the workforce that I learned about that. What kind of mindset and training do you have to do to make sure the people are open to this? >> One of the things that I did related to this is about five years ago, I told our dean of Harvard Business School that I needed to join the board of an organization called Arts Center. I don't know if you were aware of Arts Center in Pasadena. It's the number one school of industrial design in the U.S., and people don't know about it 'cause I always laugh at them. The man who designed the Apple store is a graduate there. The man who designed Tesla car and et cetera, so they're not so good at it, but one of the things that we've all come to understand is design thinking, lean startup, these are all tools that can help you be better at innovation, but unless you create an environment around that, people are going to be willing to use those tools and make the missteps, the failures that might come with it, know how to collaborate together, even when they're a large organization, I mean it's easier when you're smaller. But unless you know how to do all that, those tools, the lean startup or digital or design thinking or whatever, ' cause I'm working with a lot of the people who do that, and deep respect for them, nothing gets done. In the end, we are human, we all need to know first off that it's worthwhile to take the risk to get done whatever it is you want to get done, so what's the purpose of the work, how's it going to change the world? The second thing is we need to share a set of values about learning because we have to understand, as you well know, you cannot plan your way to an innovation, you have to act your way. And with the startup, you act as fast as you can, right, so somebody will give you enough money before you run out of money. Same similar process you have to do in a large company, an incumbent, but of course it's more complicated. The other thing that makes it more complicated is companies are global, and the other part of it that makes it more complicated that I'm seeing like in personalized medicine: you need to build an ecosystem of different kinds, of nanotechnologists, biotechnologists, different expertise to come together. All of this, frankly, you don't learn any of it in school. I remember learning that you can't teach anyone how to lead. You actually have to help people learn how to lead themselves and technologists will frequently say to me, i don't know why, you're a leadership professor? Well, this is a technical problem. We just haven't figured out the platform right, and once we get it right, all will be. No, once you get it right, humans are still going to resist change and not know how to necessarily learn together to get this done. >> I wonder if, are there any speacial leadership skills we need for digital transformation? Really kind of the overarching theme of the show here, help connect the dots for us. >> So the leading change piece is about having a vision, communicating it, and inspiring people. What it really does turn out when we look at exceptional leaders of innovation, and all of us would agree that they've done wonderful things time and again, not just once, they understand that is collective. They spend time building a culture and capabilities that really will support people collaborating together. The first one they build is, how do we know how to create a marketplace of ideas through debate and discourse? Yeah, you can brainstorm, but eventually, we have to abrade and have conflict. They know how to have healthy debates in which people are taught terms of skills, basic stuff, not just listening and inquiring, but how to actively advocate in a constructive way for your point of view, these leaders have to learn how to amplify difference, whereas many leaders learn how to minimize it. And as the founder of Pixar once said, you can never have too many cooks in the kitchen. Many people believe you can. It's like today, you need as much talent as you can get. Your job as a leader, what are the skills you need to get those top cooks to be able to cook a meal together, not to reduce the amount of diversity. You got to be prepared for the healthy fight. >> You've pointed this out in some of your talks is that you've got to have that debate. >> Yes, you have to. >> That friction, to create innovation, but at the same time it has to be productive. I know it can be toxic to an organization, maybe talk about that a little. >> I think one of the challenges is what skills do people need to learn? One is, how do you deal with conflict when people are very talented and passionate? I think many people avoid conflict or don't know how to engage that constructively, just truly don't, and they avoid it. I find that many times organizations aren't doing what they need to do because the leadrr is uncomfortable. The other thing, and I'm going to stereotype horribly here, but I'm an introvert, that book quiet is wonderful, but one of the challenges you have if you're more introverted or if you're more technical and you tend to look at things from a technical point of view, in some ways is that you often find the people with that kind of, that's what drives them, there's a right answer, there's a rational answer we need to get through or get to, as opposed to understanding that really innovative ideas are often the combination of ideas that look like they're in conflict initially, and by definition, you need to have the naive eye and the expert working together to come up with that innovative solution, so for someone who's a technologist to think they should listen to someone who's naive about a technical problem, just the very basic mindset you have about who's going to have the idea. So that's a tricky one, it's a mindset, it's not even just a skill level, it's more, who do you think actually is valuable? Where is that slice that you need at this moment going to come from? It may not be from that expert, it may be from the one who had no point of view. I heard a story that I was collecting my data, and apparently, Steve Jobs went to see Ed Land. We're here in Boston over Polaroid, which is one of our most innovative companies, right, in the history. And he said, what do I need to learn from you? And what Land said to him is, whenever my scientist and technologist get stuck, I have some of the art students or the humanities students come in and spend time in the lab. They will ask the stupid question because they don't know it's stupid. The expert's not going to ask the stupid question, particularly the tech expert, not going to ask it. They will ask the question that gets the first principles. I think, but I wouldn't want to be held to this, the person who was telling me the story, that's partly how they came up with the instant camera. Some naive person said, why do I have to wait? Why can't I have it now? And of course, silly so-and-so, you don't know it takes this, that, and the others. Then someone else thought, why does she have to wait? I think it was really a she who asked the question, the person telling me this, and they came up with a different way. Who said it has to be done in a darkroom in that way? I think that there's certain things about our mindset independently of our skill, that get in the way of our actually hearing all the different voices we need to hear to get that abrasion going in the right way. >> Listening to those Columbo questions, you say, can sometime lead to an outcome that is radically different. There's a lot of conversation in our industry, the technology industry, about, we call it the cordially shock clock, the companies are on a cordially reporting mechanism or requirement from the SEC. A lot of complaints about that, but at the same time, it feels like at least in the tech business, that U.S. companies tend to be more innovative. But again, you hear a lot of complaints about, well, they can't think for the long term. Can you help us square that circle? >> It's funny, so one thing is you rarely ever get innovation without constraint. If you actually talk to people who are trying to innovate, there needs to be the boundaries around it in which they're doing the constraint. To be completely free rarely leads to, it is the constraint. Now we did do a study of boards to try to understand when is a board facilitating innovation and when is a board interfering with it? We interviewed CEOs and lead directors of a number of companies and wrote an article about that last year, and what we did find is many boards actually are seen as being inhibitors. They don't help management make the right decision. Then of course the board would say now management's the one that's too conservative, but this question about how the board, with guidance, and all of these issues have come up when you're looking at research analysts and who you play to, and I've been on corporate boards. One thing is that the CEO needs to know that the board is actually going to be supportive of his or her choices relative to how you communicate why you're making the choices you're making. So there is pressure, and I think it's real. We can't tell CEOs, no, you don't need to care about it, 'cause guess what, they do get in trouble if they don't. On the other hand, if they don't know how to make the argument for investing in terms of helping the company grow, so in the long run, innovation is not innovation for innovation's sake, it's to meet customer needs so you can grow, so you need to have a narrative that makes sense and be able to talk with people, the different stakeholders, about why you're making certain choices. I must say that I think that many times companies may be making the right choice for the long haul, and get punished in the short run, for sure that happens, but I also think that there are those companies that get a way with a lot of investment in the long haul, partly because they do, over time, deliver, and there is evidence that they're making the right choices or have built a culture where people think what they're saying might actually happen or be delivered. What's happening right now because of the convergence of industries, is I think a lot of CEOS, it's a frightening time, it is difficult to sustain success these days, because what you have to do is innovate at low cost. Going back to some other piece about boards, one of the things we've found is so many board members define innovation as being technology. Technology has a very important enabling role to play in otherwise, but they have such a narrow definition of it in a way that again, they create a culture to let the people in the innovation lab innovate, but not one where everybody understands that all of us, together, need to innovate in ways that will also prepare us to execute better. They don't see the whole culture transformation, digital transformation often requires cultural transformation for you to be able to get this stuff done, and that's what takes a long time. Takes a long time to get rid of your legacy systems and put in these new, or get that balance right, but what takes even longer is getting the culture to be receptive to using that new data capability they have and working in different ways and collaborating when they've been very siloed and they're paid to be very siloed. I think that unless you show, as a CEO, that you are actually putting all of those building blocks in place, and that's what you're about, you understand it's a transformation at that level, you're just talking to the analysts about, we're going to do x, and there's no evidence about your culture or anything else going on, how you're going to lead to attract and retain the kind of talent you need, no one's buying that, I think that that's the problem. There's not a whole story that they're telling about how this goes together and they're going to move forward on it. >> To your other point, is there data to suggest, can you quantify the relationship between diversity and innovation? >> There are some data about that, I don't have it. I find it's very funny, as you can see, I'm an African-American woman. My work is on leadership globalization and innovation. I do a lot of work on how you deliver global strategies. I often find when I'm working with senior teams, they'll ask me, would you help us with our inclusion effort? And I think it's partly because of who I am and diversity comes up in our work, and if you actually build the environments for talking about, they tend to be more inclusive about diversity of thought. Not demographic diversity, those can be separate as we well know because we know Silicon Valley is not a place where you see a lot of demographic diversity, but you might see diversity of thought. I haven't asked, it's interesting, I have had some invitations by governments, too. Japan, which has womenomics, which is a part of their policy If they need to get more women in the economy, frankly, otherwise they can't grow as an economy. It turns out that the innovation story is the business case that many businesses or business people find one that they can buy into, doesn't feel like you're doing it 'cause it's the right thing, or not that you shouldn't do the right thing, but helping them understand how you really, really make sure that the minority voice is heard, and I mean minority of thought, independent of demographic, but if you create an environment as a leader where you actually run your team so that people do feel they can speak up, as you all know. It's so often, I'll talk to people afterwards and they'll say, I didn't say what I really thought about those ideas because I didn't want to be punished or I didn't want to step in that person's territory. People are making decisions based on varying complete information everyone knows. What often happens is it gets escalated up. We had this one senior team complaining, everything is so slow here, a very big bank, not the one I'm on the board of, another very big bank we're working with. Everything's so slow, people won't do anything. So when we actually ask people, what's happening? Why aren't you making decisions? First off, decisions making rights are very fuzzy in this organization, except for at the very top, so what they say is all decisions, actually, they're made on the 34th floor. We escalate 'cause if you make a decision, they're going to turn it over anyway, so we've backed off, or we don't say what we think 'cause I don't want them to say what they think about my ideas 'cause we actually have very separate business units here. >> We might get shot. >> You might get shot. That's the reality that many people live in, so we're not surprised to see that not very many organizations can innovate time and again when we think about the reality of what our contexts are. The good news for us is that in part, millennials won't tolerate some of these environments in the same way, which is going to be a good thing. I think they're marvelous to work with, I'm not one of them obviously, but I think a lot of what they're requesting, the transparency, the understanding the connections between what they do and are they having impact, the desire to be developed and be learning, and wanting to be an organization they're not ashamed of but in fact they're very proud to be a part of what's happening there, I think that that requires businesses and leaders to behave differently. One of the businesses we studied, if the millennial wants to know who's on the front line, he or she is making a difference. They had to do finance differently to be able to show, to draw the cause and effect between what that person was doing every day and how it impacted the client's work. That ended up being a really interesting task. Or a supply chain leader, who really needed them to think very differently about supply chain so they could innovate. What he ended up doing is, instead of thinking about our customers being the pharmaceutical company, the CBS or the big hospital chain or whatever it is, think about the end customer. What would we have to do with supply chain to ensure that that end patient took his or her pill on time and got better? And when they shifted the whole meaning of the work to that individual patient in his or her home, he was able, over time, to get the whole supply chain group organization to understand, we're not doing what we need to do if we're really going to reduce diabetes in the world because the biggest problem we have is not when they go and get their medication, it's whether they actually use it properly when they're there. So when you switched it to that being the purpose of the work, the mindset that everyone had to have, that's what we're delivering on. Everyone said, oh, this is completely appropriate, we needed digital, we need different kind of data to know what's going on there. >> Don't get me started on human health. Professor Hill, for an introvert, you're quite a storyteller, and we appreciate you sharing your examples and your knowledge. Thanks so much for coming on the Cube. It was great to meet you. >> Been my pleasure, glad to know you, thank you. >> Keep it right there, everybody, Stu and I will be back right after this short break. You're watching the Cube from LiveWorx in Boston. We'll be right back. (light electronic music)
SUMMARY :
brought to you by PTC. This is the Cube, the leader So, innovation, lot of and some conflict, you that you do at Harvard. I began to look at the connection maybe you can help me, so that you get something adoption, as part of that innovation. so that you can actually and even when you carve and the startups, if you will, to make sure the people are open to this? take the risk to get done Really kind of the overarching are the skills you need is that you've got to have that debate. it has to be productive. but one of the challenges you have in the tech business, is getting the culture to be receptive I do a lot of work on how you the desire to be developed and we appreciate you glad to know you, thank you. from LiveWorx in Boston.
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Dan McConnell, Dell EMC | Dell Technologies World 2018
>> Announcer: Live, from Las Vegas, it's theCUBE, covering Dell Technologies World 2018, brought to you by Dell EMC and its ecosystem partners. >> And welcome to our live coverage here. Day three at Dell Technologies World 2018. We are live in Las Vegas. Hope you've been with us for the first two days. We have a great lineup here for you on day three. I'm John Wallace, along with Stu Miniman. Glad to have you along, Stu, it's always great to work with you. >> Thanks, John. Same for you. >> Good week so far for you? >> It's been excellent, my voice is holding up, it's been a long week. >> You're a busy man. >> Excited to get all of this, and heck, I'll be seeing Dan again next week at the big show. >> Dan McConnell's becoming like, he's like not even an annual visitor, you're like a bimonthly visitor here on theCUBE, right? VP of Converged Platforms. >> Stu: Fifth time, you get a free sandwich. >> Yeah, that's right, I got to punch card, I got to sign and get it punched each time. >> Yeah, nice to have you, Dan. Nice to have you back, good to see you again. Alright, let's just talk about the show, first off. Here we are, day three, we talked a little bit yesterday about customer discussions, conversations, so now you've had a little bit of time to soak this in and what you've heard from folks, and what would be your takeaway here? >> Sure, may spin this one a little bit, may have an angle here. Tremendous interest in HCI, and I'm not saying that just because I'm in HCI. No, but it's a lot of good, solid feedback from customers. It's starting to shift more in the mainstream, right? So as we see customers deploy it, more workloads get deployed on top of it. There's a tremendous amount of interest in HCI. When we look at all the graphs of customer interviews we're doing and analyst discussions we're doing, HCI is right there at the top of the list, in terms of subjects that we're talking about. >> Can you quantify that? Are numbers at all out there floating around, in terms of growth, in terms of what... >> Oh, from the HCI side, yeah. Most analysts will agree, it's about 70 to 80 percent in growth year over year. I'd say, from a Dell perspective, we're doing 138 percent, so we're actually growing faster than market. A lot of that's due to, we've got a, one, we've been in the HCI business for a while, two, we take a portfolio approach. There's never any one size fits all, so we actually take a portfolio approach to HCI. We've got what are multiple different consumption models, one that is an appliance, this is the server, the hardware, the software, lifecycle managed in an appliance. And then the next layer is what we call rack scale. Obviously, HCI puts some pressure on the network, right? High network dependency. Rack scale, what rack scale does is include the networking components in that engineered system attribute. Pretested, pre-designed, inclusion of both the physical, as well as the virtual network, and across both of those consumption models, we have a stack that is very VMware-centric, right? VxRail, VxRack SDDC, and we have a stack that is what we call Open HCI. Supports multiple hypervisors, that is XC series on the appliance and VxRack Flex on the rack-scale solution, so portfolio approach, cover the whole market, and we're really seeing it blow up, it's great. >> Dan, it's interesting. I think back to when people were first trying to wrap their brains around this whole HCI thing, it was like, oh, okay, I took server and storage, kind of smashed it together, some software maybe in there, but it was, oh, this is small-end thing, it's maybe four nodes, maybe getting to eight nodes, but you talked about the VxRack Flex, which we've been watching ScaleIO since before the acquisition, and all that solutions. Much larger configuration, some people said, oh, it's not even HCI, because I've talked to some customers, well, I can do a storage-only configuration or I can do a full hyperconverged configuration. We've seen maturation and some segmentation in the marketplace, so you know, bring us inside that, from, you know, the Flex business, just what you're seeing, what differentiates it from some of the other options. >> Absolutely, I'd say it's flexible. (dog barking) Dog barking next door. >> John: On cue. >> On cue. >> There he is again. It's one of the philanthropic Dell outreach programs, it's comfort pets. >> Therapy dogs. >> Therapy dogs, thank you. So we're right next door, no reflection at all on the guests or the program or whatever. >> They're in day three, too. It's been a long conference for them. >> We're getting punchy, alright, back to Flex. >> Back to Flex. >> Just explaining, yeah. >> So, back to your point. Flex... is flexible. We've got customers from four nodes, all the way up to over, large enterprise customers over a thousand nodes. Matter of fact, about 45 percent of our business comes from Fortune 500, so when you think HCI, like you said, HCI started in what was VDI. We're going to pick a workload, VDI's kind of linearly scalable, HCI was a good fit. Nowadays, it's multiple workloads, right? That flexibility, agility, ease-of-scale, people are putting more and more workloads on top of it. VxRack Flex, we've got, when you talk about scalable, up to a thousand nodes, literally 30 million IOPS, right? So, performance, I think we've got it covered. So it's definitely maturing, some of those larger customers are running anywhere from database, all the way to mission-critical applications. >> Dan, I actually did a case-study of one of your larger global financial companies a few years ago. Want you to talk about what they saw this solution at. This was a foundation for their private cloud. They use, in certain regions, public cloud makes sense, but in a lot of areas, this is the foundational layer of private cloud. A lot of times, people, oh, HCI, it is what it is, it's some boxes and some software, but talk about the private cloud angle. >> This customer, it's actually a very interesting storyline. They started off doing what we would call do-it-yourself, build-your-own, and loved the technology, as is predominant with HCI, continued to scale. Bought a lot, added on, added on, and as they continued to add, continued having discussions with them, and they actually love the technology, would love to be able to automate more, would love to spend less time setting it up as it comes in. So they actually moved up that consumption pyramid into VxRack Flex, which comes, as opposed to do-it-yourself, comes shrink-wrapped, roll it in. So they actually designed their infrastructure, their data center around what they call pods. Fairly large pods, but they've changed the consumption units on how they consume IT. They'll actually wheel in Flex pods, that's their new unit of consumption. Now, a Flex pod is... >> Not to be confused with another product called FlexPod. >> Oh, gosh, yes, VxRack Flex pods. Yes, absolutely. >> We unfortunately have run out of words in our industry here, so yeah. >> I'm sure you'll find something in the vernacular that will apply here. >> I'll try and burn that one from my memory, but good catch. >> So that's one use case. Just in general now, so what is the value prop for a customer today, as opposed to what kind of flexibility you're giving them, we've heard about performance, but how are people actually putting it to use for them, and what are they doing better, do you think, because of that? >> I'll start off, one, which is an architectural discussion, and I'll crunch this down pretty small. In the beginning, there was DAS, direct-attached storage, and it was fast, and it was easy to manage, as long as you had to manage one. You get a hundred units, and it was siloed storage, and it was hard, so the world came up with SAN. It's consolidated storage, it's great. I can carve it up, I can manage it from one place, and then we came up with flash, SSD, blindingly fast, and that storage controller started to be a choking point, so we moved the storage back into the server, a la HCI. >> Actually, we called it Server SAN for that specific reason. >> Exactly right, exactly right. Initial ventures into some of HCI, you could only scale the storage or only scale the HCI clusters as big as one given cluster. So you started building somewhat of silos of HCI. One of the beauties of Flex and VxFlex OS storage software is it can scale across multiple clusters. Those clusters can be VMware, they can be BareMetal, they can be Linux, so you start to gain all the advantages of HCI, flexibility, agility, kind of incremental scaling, pay as you grow, with all of the advantages of storage consolidation. I no longer have pools of siloed storage, I can carve up ones as needed, when needed, I can manage it all as one combined storage pool. From a Flex perspective, it's got some pretty nice architectural attributes, which give you the best of HCI and agility and scale, as well as storage consolidation. So we're seeing a lot of success there. >> Dan, I hear things like open, flexible, some of those environments, and I think about the service providers and requirements that they have for how they need to simplify their environments, super conscious on cost, how's this been doing in the service provider market recently? >> Absolutely, funny you bring that up. We actually talk internally, we've got a service provider team inside Dell, they focus on servicing the large telcos and other service providers, and we've noticed that their underlying infrastructure is very very similar with Flex, so we're in discussions to see how we land what they do on top of what we do as a standardized offering. Even right now, a lot of our customers are in the service provider space. That large growth, flexibility, and some of the underlying storage stack has multi-tenancy capabilities, where you can carve up and isolate, that lend itself very very well to service providers. >> Oh, go ahead, Stu. >> For people that know ScaleIO, anything new that they should be understanding? I understand it's this packaging as like a hardware model. Organizationally, it lives under the server team now, I believe it is. >> Absolutely, so two things there. One, organizationally, all the HCI stuff came in up under Ashley Gorakhpurwalla so it came in up under the server side, and then, so, ScaleIO is up under Jeff Boudreau, under Dan Embar, it's storage stack, it's in under the storage division. We work very very closely together. Second thing that's happening, there's a, one, we've been in the HCI world for a while, in the CI world for a while. We've quickly determined we can drive much better customer experience, much better customer outcomes, as we lean more towards an appliance or an engineered system versus a do-it-yourself kind of model. With ScaleIO, what we're trying to do is push it more into an appliance model, push it more into rack scale model, VxRack Flex. There's a outbound shift away from, kind of, what was ScaleIO as a software only and into more of an engineered system appliance offering, so with that shift, you'll see a rebrand from ScaleIO to VxFlex OS. It's just a rebrand of the software. >> So I'm glad Stu talked about organization, because you had to kind of reorg not too long ago, and so we had Ashley on yesterday, we talked to Jeff yesterday, as well. So from your perspective, now that you've had a few months to settle in, find your groove, how much of a difference do you think, as far as customer-facing, is this making in terms of responding to those kinds of needs and those desires. >> Sticking HCI with the server team has an awful lot of synergy. Obvious, compute-centric, scale, from a business scale perspective. So there's an awful lot of goodness in living in that same organization. Ashley's done it pretty well to make sure there's a lot of alignment, but we're also keeping a lot of the engineered system special sauce focus on the HCI side. So we're able to, one, better leverage a lot of the, what I would call, supply chain scale, the processes and go-to-market capabilities of an engine that is built around hundreds and thousands of units, right? That stretches across services, that stretches across factory and supply chain. Obviously, we want to drive HCI, we want to drive HCI in the mainstream and scale. Sitting right there in the server organization, they do scale, right? So lot of good learnings, lot of good synergy and leverage across teams. >> It's coming together for you. Nicely done. Thanks for joining us again, good to see you. You going to see each other next week, you said? >> That's right. >> We down in New Orleans, is that... yeah. >> Yeah. >> Alright, enjoy, and stay out of trouble, both of you. >> Absolutely, you know, one week in Vegas... >> Vegas one week, New Orleans the next, that's a recipe for an interesting time. >> Yes, that it is. >> Dan McConnell, thanks for being with us here on theCUBE. >> Thank you, thanks for having me. >> Back with more from Las Vegas right after this. You're watching theCUBE from Dell Technologies World 2018. (upbeat techno music)
SUMMARY :
brought to you by Dell EMC and its ecosystem partners. Glad to have you along, Stu, it's been a long week. Excited to get all of this, and heck, VP of Converged Platforms. I got to sign and get it punched each time. Nice to have you back, good to see you again. and I'm not saying that just because I'm in HCI. Can you quantify that? and VxRack Flex on the rack-scale solution, in the marketplace, so you know, bring us inside that, Absolutely, I'd say it's flexible. It's one of the philanthropic Dell outreach programs, on the guests or the program or whatever. They're in day three, too. from Fortune 500, so when you think HCI, like you said, but in a lot of areas, and as they continued to add, Oh, gosh, yes, VxRack Flex pods. in our industry here, so yeah. that will apply here. Just in general now, so what is the value prop and that storage controller started to be a choking point, for that specific reason. One of the beauties of Flex and some of the underlying storage stack For people that know ScaleIO, anything new that in the CI world for a while. and so we had Ashley on yesterday, So lot of good learnings, You going to see each other next week, you said? Vegas one week, New Orleans the next, Back with more from Las Vegas right after this.
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