from the cube studios in Palo Alto in Boston connecting with thought leaders all around the world this is a cube conversation hey welcome back to ready Jeff Rick here with the cube we're on Apollo Alto studios today for a cute conversation with some of our friends from VMware big announcement today and we're excited to have a kick Kolbert come on he is the VP at CTO of cloud platform business unit kid great to see you again I'm gonna be here absolutely so big announcement it's the second generation of the VMware cloud on Dell EMC now you guys just brought this to market barely a year ago tell us about about the new announcement and some of the excitement around the changes that you guys put in place yeah absolutely yeah so this has been a project that's been in the making for a few years now we first announced the product version of this in April of last year and then we announced the general availability of it in August at our VMworld conference and so as we've been engaging with customers since we went GA what we've seen and heard from them was that you know they're looking for more data center style options traditionally when we first started this project you may remember it was called project dimension before in the product of VMware Colin Dell AMC beccarose project dimension we had more of an edge computing focus we were focused on how can we get compute in our VMware infrastructure out to factories and retail settings and so on and so forth and so we designed the system for those types of environments a half rack configuration smaller number of servers things like a power supply and UPS built in but as we heard back from customers what they said was hey this is great but we have a lot of needs in our data center today and so the idea there was let's rethink this offering for the data center and actually produced the types of rack architectures and server types that customers are looking for just goes to show you try to give them yin and they want yang right it's yeah so so it's a very different kind of challenge than going into the data center environment and you know one of the promises of cloud is is obviously provisioning right and spinning things up so that's a really important piece of the puzzle how are you guys addressing you know letting people add capacity and kind of changes configuration if it's actually you know in my data center yeah yeah so you seen a number of different things that we're doing here really yeah enhancing the maturity across the board of this offering so it's important to realize that this is a cloud service yes even though the physical servers in the rack reside on premises for a customer again in their data center at a retail location it is a cloud service and that we are running this and managing this like cloud service and so like any good cloud service merge have to interact with any human being right they can just call any guy and indeed that's the way it works either through an API or through our UI workflow today a customer can come on and order a new esidisi rack for their environment and that initial provisioning you know we fully automated that we had a dell service technician coming out you know actually figure the hardware on on-site but then after that and you know we didn't have many options for customers let's say that they started out with maybe four nodes on-site but then they realize Oh Ashley needs six or eight nodes right they're getting more applications on there greater usage and they just need more capacity and so what we support now is this ability to actually again use an API using the UI request additional servers or their existing racks and this is again something very simple to do in just a few weeks that those things will arrive the the service ignition will be there to install them and get that customer up right so I was gonna say you know typically it's order and then you got you got to put the stuff in and deploy it right and then support it so you just touched a little bit on the deployment did you basically take that order and then just with your existing process get into the data center and and light up that additional hardware yeah so we're doing a lot to really automate this whole process and the powerful thing here is that you know this partnership that we have between VMware and difficult runs really deep so we've actually engaged and integrated into their manufacturing process so that as we get that order through the API through the UI from a user we can ship that over to Dell tell them specifics of what that customer ordered and Dell can get started manufacturing that we actually again as for that manufacturing process integration we can get the latest version of our cloud software onto those servers we can install unique cryptographic keys on those servers so we can identify them and then we work with the Dell shipping and the Dell service technicians to actually meet those physical servers when they arrive and properly set them up and configure them taking the customer it's a completely hands-off experience I think that's a really powerful they're not you know they don't need to give the nitty-gritty of hardware configuration and installing our software and managing the lifecycle of it it's much much simpler than that and so you know I think we've really taken that and extended it here both with the additional rack type scene we have for a full rack now for the data center new host types a new host type that's much beefier better for datacenter workloads and finally for that expanded capacity that we just talked about as well right and then on the support side I assume you know even though it's it's VMware cloud on Dell EMC that probably the first line of support is still VMware it's still the software on top of the infrastructure yeah that's a good question and yeah you're right it is it's a VMware on VMware operated service and absolutely VMware provides that first line of support so it's not one of these situations where you've got two different vendors pointing the finger at each other and the customer has to figure all that out now it's on VMware and we need to figure it out we obviously work with Dell on the backend we've also integrated with their telemetry systems so we can pull all the different sort of hardware telemetry monitoring data that they that they're getting so we can understand the health of those servers that are running and when we detect a problem is that something that we can fix remotely by just accessing it with our engineers or do we need a service technician to actually go out there and it's this whole issue right right so it's just interesting you guys launched this really thinking more edge and you're getting drawn into more of a data center so why are you getting drawn in what are some of the advantages you know that the sky O's and the CTOs are seeing with this type of a deployment yeah so the data center part is really interesting and again sir processing they thought we thought there would be more need at the edge initially just because hey these edge environments are really difficult to manage and they're kind of distributed and people don't have IT staff there but we're surprised to hear about is the very urgent need customers have their data centers now again they have servers in the data centers that they're running these things today but what they find is that it just doesn't work that well and that they're spending a lot of time and resources on just keeping the lights on and it's you know these things don't differentiate them as a business you know one of things I talk to customers a lot about is that no customer has ever differentiated itself by how well they run VMware infrastructure and that might sound kind of crazy at first right but yeah it's true I can differentiate themselves negatively by how poorly and they run an infrastructure and then you know their apps don't work very well but some degrees have been working VMware infrastructure is just table sticks right and then what they do in an app level is what differentiates them and so this idea that we can come in with VMware cloud on Dell EMC just take care of all of that operational overhead is really really powerful and so as you see folks and customers and companies going through these digital transformation cycles modernizing their applications they're like oh man I need to actually modernize my infrastructure as well and so that's a compelling event that we say it's like oh there's gonna be think this right as are we thinking that they're like well why am i doing all this work in the first place let's actually rethink the whole thing and take them better fundamentally better approach ie a cloud approach and so that's where VM were caught in delians he comes in again I think that's why we're seeing so much interest from customers and again we're CIA knows and CTOs can really see a lot of benefits right I'm just curious you're taking from kind of a product development a product release point of view right is this kind of a typical VMware you know kind of speed and pacing or is this really you know getting to the second gen and this shift you know kind of in your data market has really more of a response to the market because again as as I was preparing and looking up when the initial launch was it really wasn't that long ago - so - to kind of pivot and call it second gen and include features and functions that are coming back from the market would you say that's kind of typical or you guys get it a little bit more agile in your own you know kind of product development cycle and getting away from those massive PR d's and mr d's and actually you know trying to respond more quickly to the to the pace of the marketplace yeah that's a great point and yeah you're right we are going through our own digital transformation here at VMware all right now we are shifting from a company that primarily sold shrink-wrapped software to a company that sells all services and so you know as you look at that it actually changes a lot of what we can do we can respond much much more quickly much quicker to this sort of customer feedback now we can ship new updates much more frequently and so you know if you look at our traditional vSphere release cycles those were what every 12 months 18 months may be at most but what we can do now with our con releases is actually update and do major updates every three months and so we call this kind of the second you know major advance of VMware kondalian see but in reality it's our third our fourth actual release of our underlying software and so we're actually doing these underlying releases much much quicker I think the reason that we're focusing on this launch in particular is because of the fact that again customers have been asking for this data center level support and really optimizing this solution for the data center and so now we've gone and done that and again I think we're gonna see a lot more interest from the customers on the data center side because of it great well okay thanks for giving us the quick update congratulations on the release and just keep rolling it let's listen to those customers and they'll tell you what they want definitely yeah we're excited - thank you alright kit thanks again he's kid I'm Jeff you're watching the cube thanks for watching we'll see you next time you [Music]

from the cube studios in Palo Alto in Boston connecting with thought leaders all around the world this is a cube conversation hey welcome back all righty Jeff Rick here with the cube we are in our Palo Alto studios today and as we continue to go through week after week after week of the kovat crisis the kovat situation you know we've been focusing on leadership and we've been reaching out to the community to get their take on you know what's happening best practices things that they can share to help and to share knowledge with the rest of the community and we're really excited to have our next guest Rebecca Knight you know her as a guest host on the cube she's actually been a freelance journalist for decades and writes for all the top pubs it's how we met her in the first first place doing some working at mighty so Rebecca first off great to see you it's been too long we were supposed to be together this week but situation kind of changed the schedule a little bit indeed it's so it's so good to see your face Jeff and it's so fun to be working with the cube gang again even though we are we are many miles apart right now we should all be together but but I'm really happy to be you're happy to be talking to you great well I am too and let's let's jump into it because you know you've been writing about leadership but really why I wanted to reach out with you is instead of you kind of co-hosting our guests really get get your perspective on things because you've been writing about leadership for a very long time so now that we're I don't know six weeks into this thing what are you writing about what you know it has it has the the topics kind of shifted you know over the last several weeks what's kind of top of mind what do you publish in this week absolutely the topics have shifted in the sense that there is only one topic and that is hope at 19 and that is how our managers coping with this with this health crisis this pandemic that is all over the world of course and a huge part of our workplace right now managers are just dealing with this unprecedented event industry and trying to be a sense of strength for their colleagues and for their direct report at a time where they themselves don't really know what the future holds none of us know what the future holds and so this is a very our managers right now and so that's that's a lot of what I'm doing for her for Harvard Business trivia now there's so many pieces to that one you know we've been talking a lot about it as being kind of this light switch digital transformation moment because even if you had planned and people have been planning and things have been slowly moving whether it be working from home for jobs or remote education in higher education or a lot of these things they were kind of you know moving along and all sudden boom full stop ready set go everyone has to stay home so that there wasn't really a plan a rollout plan and it's quite a challenge and the other thing is not only for you the individual who's going through this but their significant other or spouses also home the kids are also home and again nobody really got an opportunity to plan and try to think some of these things through so it's it's it's not only just working from home but now it says pandemic that adds all these extra layers of complexity and to you to your point uncertainty which is always the hardest thing to deal with you know Jeff I've actually been working from home for over a decade now I work for the Financial Times for about four ten years and that and I even and then I was Boston corresponding for the FT working from home I was following a bunch of writers on trip Twitter people are writing and saying working from home is the worst and I'm constantly please like concentrate this I will never want to work from home and then all these writers were chiming if they hold up theirs working from home and then there's working from home during a global pandemic two totally different things um but you're absolutely right this is a time where our families are underfoot we're trying to homeschool our children we are quarantined with our spouse trying to make our marriages work and also trying to do the job that we're being paid to do if we're lucky enough they'll be employed or still have assignment I in the hoppers though you're right this is this is a very this is not necessarily the test of remote work and remote learning that I think we all deserve and we will some day have and we're showing this is obviously an experiment and in some ways that's showing that it can work in ways but there is also this is this isn't exact this is more oh hey you have eight days to get all your employees online right now or eight days to roll out your curriculum so this is not quite exactly what we'd all had in my remember talking about the future of online education or the digital organization but but it certainly interested the watch all happen so it's funny as part of this we had Martin make us on and he has been running distributed teams for decades and it was really funny his take on it which was that it's so much easier to fake it at the office right and and to many people we had Amy Hayworth on from Citrix and in a blog that she referenced you know eventually people will start judging people based on outcome versus behavior and activities and it just it strikes me that in 2020 you know is this what it's taken to get people to actually judge people by their output and I think you know Martin's other take was that when you work from home all you have is your output you know you don't have kind of looking busy or saying hi to the boss or the car looks really great today you know you only have your output in his take was it's actually a much easier way to decide who's doing the job and who's not doing the job yeah you know I'm of two minds with that because I think that there is so much to be said for the teamwork there so I mean you may not be the person who is definitely always pedal to the metal getting every single thing done checking all the boxes you you know I mean obviously you have to be sort of have a baseline of productivity and engagement but there's also just you're someone that other people like to work with you're someone who offers good ideas who can be a really good sounding board who just will have those moments of creativity that are really important for a theme to be to succeed and to get to get to the finish line and I can get again I'm not saying the people who are just have just been coasting oh yeah this is it for you but I'm just saying that there's a lot of different personalities and a lot of skills that then go into making a great high-functioning team it takes all type and so and so I think that we are missing that we are missing the camaraderie the collegiality of the watercooler chat and and that where teams do a lot of problem solving is is sort of that informal conversation that right now a lot of us are missing because we've all had way too much zoom and no one wants to just sort of shoot the breeze on zoom with anyone so what so what are you telling people so unfortunately you know this is not how we would have planned it and we would have probably transitioned it a little bit smoother matter but here we are and were actually now five six weeks into it and the I think the the Monday was I think March 16th was the big day here in the Bay Area when it all kind of got got official so what are some things that you're sharing with with leaders and managers you know some specific things they can do some specific tasks that they can do to help get through this better the first thing I would say and this is what I'm hearing from the experts that I'm talking to the people who really study crisis management is first of all it's deal yourself this is this is a challenge of a lifetime and you are leading through something that is hard and you need to understand that and and first of all don't be too hard on yourself because this is this is this is really difficult this is what they're going to be writing case studies about in business schools for decades for to come these are really big management challenges steal yourself be ready for the challenge make sure you are taking care of yourself getting enough sleep getting rest on the weekends time with your family and friends do exercise eat right don't just snack on Cheetos all day long make sure you are taking care of yourself in terms of interacting with your employees and your team obviously like I just said everyone everyone cannot everyone's zum fatigue is real um but at the same time you do need to make time to talk to your team and say hey how are you how are things make sure that people are you wait no baby we need to make sure that you have your your finger on the pulse of your team and make sure everyone's mental health it is they okay so yeah empathy humility it share with your team problems that your the your face singing yourself I mean obviously they should not be the repository for all of your fears and insecurities and worries about whoa I don't know if I got a turn am I gonna have a job next week but um but at the same time II talked about the challenges you're facing too your team needs to know that you aren't a superhuman you know you you're a human too you're going through this just like they are right that's what's such a weird thing about it - you know having been through a couple of events like the earthquake or Mount st. Helens blowing up you know the people that were into that area when something like that goes down have a common story right where were you in the earthquake where are you and mount st. Helens blew up but now this is a global thing where everyone will have a story where are you in March 20 20 so the fact that we're all going through it together and there's so many stories and impacts you know the more people you talk to you know the layers of The Onion's just keep on peeling - more and more and more impact but I'm curious to get your take on kind of how you see once we do get out of this because whether it's 12 months or 18 months or 24 months to get to a vaccine you know now it seems like forever and the grand scheme of things it's going to be a relatively short period of window but but over that time you know behaviors become habits and I'm just curious to get your take as to when it's okay to go back to work whenever that is I don't see it going back the way that it was because who's gonna want to sit on highway 101 for two hours every morning once you've figured out a pretty good routine and a pretty good workflow without doing that how do you see it kind of shaken out so I couldn't agree more and this is a night like I said I've worked from home for many many years and so I do think that people this is dispelling the myth that you need to work where you live you have a lot more agency and a lot more freedom to get your job done anywhere you want to live and if that's in a city because I mean God willing sports will come back and pewter will come back music and all the reasons we love living in cities but will one day be able to do that again but if you like living near the mountains or near the ocean you can do that and get your job done so I think we're I think you're absolutely right about that we're going to see many more people making a decision about you know this is the life I want to live and I can still might do my job and yet people still like being around other people I mean I think that's why we're all going a little stir-crazy right now is because we just we missed other people we miss interacting and so I think that we will have to think about some ways to create different kinds of offices and crap we work type things but I think they could just be different offices all over and they can be in the suburbs they can be in the mountains and it could just be a place where people come together and sometimes they're in the same industry field sometimes may be the same company but I think that they don't even necessarily need to be that way I think that some people will want to work from home and I think other people will want to go someplace even if it's not what we think of as the typical American office right but I even think in and I used to think this before right as you know I ride my bikes and do all my little eToys but you know even if people didn't commute one day a week or didn't commute one day every two weeks or two days a week you know the impact on the infrastructure to me some of these second-order effects is you know looking at empty freeways and empty streets demonstrate that we actually have a lot of infrastructure it just gets overwhelmed when everybody's on it at the same time so just the whole concept of going in the same time every day of course if you're in construction or you're in trades and you got a truck full of gear that you have to take that's one thing but for so many people now that our informational workers and they're just working on a laptop whether it be home that we work or we're at the office you know even shifting a couple of days a week I think has just a huge impact on infrastructure or quality of life you know the environment in terms of pollution gas consumption and on and on and on so yeah I don't think it will go a hundred percent one way or the other but I certainly don't think it'll go 100 percent back to you know going in the office every day from 8:00 to 5:00 I I couldn't agree more and just be the idea of the quality of life I mean you know I'm I have two children 9 and 12 and they are doing their school work from home and they're they're doing all right they're hanging in my older one in particular I say that she's sort of this mix between a graduate student and a young MBA because she's got her little devices already zooming with her science teacher than play rehearsal there but but um you know why I think that the slowing down has actually been kind of good for them too because they're busy kids and they have a lot going on and actually having family dinners having board games watching family movies going for family hikes in the weekends that has been really good but in her forever I mean obviously we're also indebted and grateful to the frontline workers and and we we also see there is a lot of loss around us people losing loved ones to this horrible disease and then losing livelihood but I think and then we are seeing a few silver linings than this too so I think sometimes our quality of life it has for some people this has been quarantines getting a little old but at the same time I think that there has been some bright for a lot of for a lot of people yeah I think I think you're right in again it's a horrible human toll people getting sick and dying and in the economic toll is gargantuan especially for people with no safety net and are in industries it's just don't exist in right now like travel and leisure and and and and things that are in the business of bringing people together when you can't bring people together but just final question before I let you go is is really on higher education so it's one thing with the kids and in k-12 and you know how sophisticated are an ability to learn online but I'm I'm really more interested to get your take on higher education because you know you've already got to kind of this scale back in terms of the number of physical classes that people attend when they're and when they're an undergrad and the actual amount of time that they spend you know in an lecture I mean this is this now knocking that right off of the table and I'm just really curious to get your take on higher education with distributed learning because it's it's something that's been talked about for a long time I think there's been a lot of resistance but again this light switch moment and if it goes on for into the next school year what's what what's that going to do to the kind in higher education and the stance of of how much infrastructure they actually need to support educating these kids well I am a Wesleyan grad and the president of Wesleyan was quoted in the New York Times this weekend talking about that this very topic thing that this has really shown us the value of a residential or not necessarily for year but residential education where people are together and they are able to Bure be creative have fierce debate in the classroom that is just frankly not possible with remote learning or at least not to the same degree since the same extent and the kind of accessibility you have with professors particularly at a small liberal arts school like the one that I went through I think that Jeff a lot of a lot of colleges are not going to be able to survive this because they're just they are so different tuition dependent and a lot of kids are going to defer if they if they say you know if I can't be at college in the fall I'm gonna take a year off and go to Community College or I'm going to you know do something else take a gap year and then reassess my options once this health crisis passes and I think that for a lot of colleges that's just that's just not tenable for them and for their for their operations so I'm afraid that a lot of businesses and a lot of colleges their point of closed yeah it's just it's just crazy the the impact and just showing you know as you said we are social beings we like to be together and when you when you stop people from being together it makes you really realize how often we are together whether it's you know weddings and funerals and and bar mitzvahs and and those kind of things in church and family stuff or whether it's business things conventions concerts sporting events means so many things street fairs you know are really about bringing people together and we do like to be together so this too will pass and and and hopefully you know the Warriors in this battle thankfully are super smart you know we're hopefully using a lot of modern compute that we didn't have in the past thankfully we have things like like the Internet and zoom that you and I can talk from 3,000 miles away so I'm glad you're hopeful I'm hopeful we'll get through it and and then we can get together on a set and do some interviews together I can't wait exactly all right Rebecca well thanks for checking in be safe look forward to seeing you in person and and until then have a great I guess May we're into May Mother's Day coming up so happy Mother's Day a few days early thank you very much Jeff it was a pleasure working with you again all right we'll take care she's Rebecca I'm Jeff you are watching the cube thanks for checking in wolf see you next time [Music]

our Studios in the heart of Silicon Valley Palo Alto California this is a cute conversation hey welcome back they're ready Jeff Rick here with the cube we're in our Palo Alto studios today to have a conversation with a really exciting company they've actually been around for a while but they've raised a ton of money and they're doing some really important work in the world in which we live today which is a lot different than the world was when they started in 2010 so we're excited to welcome to the studio he's been here on before Mohit ladee is the CEO and co-founder of Thousand Eyes mode great to see you great to see you as well as pretty to be here yeah welcome back but for people that didn't see the last video or not that familiar with Thousand Eyes tell them a little bit kind of would a thousand eyes all about absolutely so in today's world the cloud is your new data center the Internet is your new network and SAS is your new application stack and thousand eyes is built to be the the only thing that can really help you see across all three of these like it's your own private environment I love that I love that kind of setup and framing because those are the big three things and as you said all those things have moved from inside your control to outside of your control so in 2010 is that was that division I mean when you guys started the company UCLA I guess a while ago now what was that the trend what did you see what yes what kind of started it so it's really interesting right so our background as a founding company with two founders we did our PhD at UCLA in computer science and focused on internet and we were fascinated by the internet because it was just this complex system that nobody understood but we knew even then that it would meaningfully change our lives not just as consumers but even as enterprise companies so we had this belief that it's going to be the backbone of the modern enterprise and nobody quite understood how it worked because everyone was focused on your own data center your own network and so our entire vision at that point was we want people to feel the power of seeing the internet like your network that's sort of where we started and then as we started to expand on that vision it was clear to us that the Internet is what brings companies together what brings the cloud closer to the enterprise what brings the SAS applications closer to the enterprise right so we expanded into into cloud and SAS as well so when you had that vision you know people had remote offices and they would set up they would you know set up tunnels and peer-to-peer and all kinds of stuff why did you think that it was gonna go to that next step in terms of the internet you know just kind of the public Internet being that core infrastructure yes we were at the at the very early stages of this journey to cloud right and at the same time you had companies like Salesforce you had office 365 they were starting to just make it so much easier for companies to deploy a CRM you don't have to stand up these massive servers anymore its cloud-based so it was clear to us that that was gonna be the new stack and we knew that you had to build a fundamentally different technology to be able to operate in that stack and it's not just about visibility it's about making use of collective information as well because you're going from a private environment with your own data center your own private network your own application stack to something that's sitting in the cloud which is a shared environment going over the Internet which is the same network that carries cat videos that your kids watch it's carrying production traffic now for your core applications and so you need a different technology stack and you need to really sort of benefit from this notion of collective intelligence of knowing what everybody sees together as one view so I'm here I think I think Salesforce was such an important company in terms of getting enterprises to trust a SAS application for really core function which just sales right I think that was a significant moment in moving the dial was there a killer app for you guys that was you know for your customers the one where they finally said wait you know we need a different level of his ability to something that we rely on that's coming to us through an outside service so it's interesting right when we started the company we had a lot of advisors that said hey your position should be you're gonna help enterprises enforce SLA with Salesforce and we actually took a different position because what we realized was Salesforce did all the right stuff on their data centers but the internet could mess things up or enterprise companies that were not ready to move to cloud didn't have the right architectures would have some bottlenecks in their own environment because they are backhauling traffic from their London office to New York and then exiting from New York they're going back to London so all this stuff right so we took the position of really presenting thousand eyes as a way to get transparency into this ecosystem and we we believe that if we take this position if we want to help both sides not just the enterprise companies we want to help sales force we want to have enterprise companies and just really present it as a means of finding a common truth of what is actually going on it works so much better right so there wasn't really sort of one killer application but we found that anything that was real-time so if you think about video based applications or any sort of real-time communications based so the web access of the world they were just very sensitive to network conditions and internet conditions same with things that are moving a lot of data back and forth so these applications like Salesforce office 365 WebEx they just are demanding applications on the infrastructure and even if they're done great if the infrastructure doesn't it doesn't give you a great experience right and and and you guys made a really interesting insight too it's an it's an all your literature it's it's a really a core piece of what you're about and you know when you owned it you could diagnose it and hopefully you could fix it or call somebody else to fix it but when you don't own it it's a very different game and as you guys talked about it's really about finding the evidence or everyone's not pointing fingers back in and forth a to validate where the actual problem is and then to also help those people fix the problem that you don't have direct control of so it's a very different you know kind of requirement to get things fixed when they have to get fixed yeah and the first aspect of that is visibility so as an example right you generally don't have a problem going from one part of your house to another part of your house because you own the whole place you know exactly what sits between the two rooms that you're trying to get to you don't you don't have run into surprises but when you're going from let's say Palo Alto to San Francisco and you have two options you can take the 101 or 280 you need to know what you expect to see before you get on one of those options right and so the Internet is very similar you have these environments that you have no idea what to expect and if you don't see that with the right level of granularity that you would in your own environments you would make decisions that you have you know you have no control over right the visibility is really important but it's giving that lens like making it feel like a google maps of the internet that gives you the power to look at these environments like it's your private network that's the hard part right and then so what you guys have done as I understand is you've deployed sensors basically all over the Internet all at an important pops yeah an important public clouds and important enterprises etc so that you now have a view of what's going on it I can have that view inside my enterprise by leveraging your infrastructure is that accurate correct and so this is where the notion of being able to set up this sort of data collection environment is really difficult and so we have created all of this over years so enterprise companies consumer companies they can leverage this infrastructure to get instant results so there's zero implementation what right but the key to that is also understanding the internet itself and so this is where a research background comes in play because we studied we did years of research on actually modeling the internet so we know what strategic locations to put these probes that to give good coverage we know how to fill the gaps and so it's not just a numbers game it's how you deploy them where you deploy them and knowing that connectivity we've created this massive infrastructure now that can give you eyes on the internet and we leverage all of their data together so if let's say hypothetically you know AT&T has an issue that same issue is impacting multiple customers through all our different measurements so it's like ways if you're using ways to get from point A to point B if Waze was just used by your family members and nobody else it would give you completely useless information values in that collective insight right and then now you also will start to be able to until every jamel and AI and you know having all that data and apply just more machine learning to it to even better get out in front of problems I imagine as much as as is to be able to identify it so that's a really interesting point right so the first thing we have to tackle is making a complex data set really accessible and so we have a lot of focus into essentially getting insights out of it using techniques that are smarter than the brute-force techniques to get insights out and then present it in manners that it's accessible and digestible and then as we look into the next stages we're going to bring more and more things like learning and so on to take it even further right it's funny the accessible and digestible piece I've just had a presentation the other day and there was a woman from a CSO at a big bank and she talked about you know the problem of false positives and in in early days I mean their biggest issues was just too much data coming in from too many sensors and and too many false positives to basically bury people so I didn't have time to actually service the things that are a priority so you know a nice presentation of a whole lot of data that's a big difference to make it actual it is absolutely true and now that the example I'll give you is oftentimes when you think about companies that operate with a strong network core like we do they are in the weeds right which is important but what is really important is tying that intelligence to business impact and so the entire product portfolio we've built it's all about business impact user experience and then going into connecting the dots or the network side so we've seen some really interesting events and as much as we know the internet every day I wake up and I see something that surprises me right we've had customers that have done migrations to cloud that have gone horribly wrong right so we the latest when I was troubleshooting with the customer was where we saw they migrated from there on from data center to Amazon and the user experience was 10x worse than what it was on their own data the app once they moved to Amazon okay and what had happened there was the whole migration to Amazon included the smart sort of CDN where they were fronting your traffic at local sites but the traffic was going all over the place so from if a user was in London instead of going to the London instance of Amazon they were going to Atlanta they were going to Los Angeles and so the whole migration created a worse user experience and you don't have that lens because you don't see that in a net portion of that right that's what we like we caught it instantly and we were able to showcase that hey this is actually a really bad migration and it's not that Amazon is bad it's just it's been implemented incorrectly right so ya fix these things and those are all configurations all Connecticut which is so very easy all the issues you hear about with with Amazon often go back to miss configuration miss settings suboptimal leaving something open so to have that visibility makes a huge impact and it's more challenging because you're trying to configure different components of this environment right so you have a cloud component you have the internet component your own network you have your own firewalls and you used to have this closed environment now it's hybrid it involves multiple parties multiple skill sets so a lot of things can really go wrong yeah I think I think you guys you guys crystallize very cleanly is kind of the inside out and outside in approach both you know a as as a service consumer yep right I'm using Salesforce I'm using maybe s3 I'm using these things that I need and I want to focus on that and I want to have a good experience I want my people to be able to get on their Salesforce account and book business but but don't forget the other way right because as people are experiencing my service that might be connecting through and aggregating many other services along the way you know I got to make sure my customer experience is big and you guys kind of separate those two things out and really make sure people are focusing on both of them correct and it's the same technology but you can use that for your production services which are revenue generating or you can use that for your employee productivity the the visibility that you provide is is across a common stack but on the production side for example because of the way the internet works right your job is not just to ensure a great performance in user experience your job is also to make sure that people are actually reaching your site and so we've seen several instances where because of the way internet works somebody else could announce that their google.com and they could suck a bunch of traffic from the Internet and this happens quite routinely in the notion of what is now known as DP hijacks or sometimes DNS hijacks and the the one that I remember very well is when there was the small ISP in Nigeria that announced the identity of the address block for Google and that was picked up by China Telecom which was picked up by a Russian telco and now you have Russia China and Nigeria in the path for traffic to Google which is actually not even going to Google's right those kinds of things are very possible because of the way the internet how fast those things kind of rise up and then get identified and then get shut off is this hours days weeks in this kind of example so it really depends because if you are let's say you were Google in this situation right you're not seeing a denial of service attack T or data centers in fact you're just not seeing traffic running it because somebody else is taking it away right it's like identity theft right like I somebody takes your identity you wouldn't get a mail in your inbox saying hey your identity has been taken back so I see you have to find it some other way and usually it's the signal by the time you realize that your identity has been stolen you have a nightmare ahead of you all right so you've got some specific news a great great conversation you know it's super insightful to talk people that are in the weeds of how all the stuff works but today you have a new a new announcement some new and new offering so tell us about what's going on so we have a couple of announcements today and coming back to this notion of the cloud being a new data center the internet your new network right two things were announcing today is one we're announcing our second version of the cloud then benchmark performance comparison and what this is about is really helping people understand the nuances the performance difference is the architecture differences between Amazon Google ad your IBM cloud and Alibaba cloud so as you make decisions you actually understand what is the right solution for me from a performance architecture standpoint so that's one it's a fascinating report we found some really interesting findings that surprised us as well and so we're releasing that we're also touching on the internet component by releasing a new product which we call as Internet insights and that is giving you the power to actually look at the internet more holistically like you own the entire internet so that is really something we're all excited about because it's the first time that somebody can actually see the Internet see all these connections see what is going on between major service providers and feel like you completely owned the environment so are people using information like that to dynamically you know kind of reroute the way that they handle their traffic or is it more just kind of a general health you know kind of health overview you know how much of it do I have control over how much should I have control over and how much of I just need to know what's going on so yeah so in just me great question so the the best way I can answer that is what I heard CIO say in a CIO forum we were presenting it where they were a customer it's a large financial services customer and somebody asked the CIO what was the value of thousand I wasn't the way he explained it which was really fascinating was phase one of thousand eyes when we started using it was getting rid of technical debt because we would keep identifying issues which we could fix but we could fix the underlying root cause so it doesn't happen again and that just cleared the technical debt that we had made our environment much better and then we started to optimize the environments to just get better get more proactive so that's a good way to think about it when you think about our customers most of the times they're trying to just not have their hair on fire right that's the first step right once we can help them with that then they go on to tuning optimising and so on but knowing what is going on is really important for example if you're providing a.com service like cube the cube comm right it's its life and you're providing it from your data center here you have two up streams like AT&T and Verizon and Verizon is having issues you can turn off that connection and read all your customers back live having a full experience if you know that's the issues right right the remediation is actually quite quite a few times it's very straight forward if you know what you are trying to solve right so do you think on the internet insights this is going to be used just more for better remediation or do you think it's it's kind of a step forward and getting a little bit more proactive and a little bit more prescriptive and getting out ahead of the issues or or can you because these things are kind of ephemeral and come and go so I think it's all of the about right so one the things that the internet insights will help you is with planning because as you expand into new geo so if you're a company that's launching a service in a new market right that immediately gives you a landscape of who do you connect with where do you host right now you can actually visualize the entire network how do you reach your customer base the best right so that's the planning aspect and if you plan right you would actually reduce a lot of the trouble that you see so we had this customer of ours that was deploying Estevan software-defined man in there a she offices and they used thousand eyes to evaluate two different ISPs that they were looking at one of them had this massive time-of-day congestion so every time every day at nine o'clock the latency would get doubled because of congestion it's common in Asia the other did not have time of day congestion and with that view they could implement the entire Estevan on the ice pea that actually worked well for them so planning is important part of this and then the other aspect of this is the thing that folks often don't realize is internet is not static it's constantly changing so you know AT&T may connect to where I is in this way it connects it differently it connects to somebody else and so having that live map as you're troubleshooting customer experience issues so let's say you have customers from China that are having a ton of issues all of a sudden or you see a drop of traffic from China now you can relate that information of where these customers are coming from with our view of the health of the Chinese internet and which specific ISPs are having issues so that's the kind of information merger that simply doesn't happen today right promote is a fascinating discussion and we could go on and on and on but unfortunately do not have all day but I really like what you guys are doing the other thing I just want to close on which which I thought was really interesting is you know a lot of talked about digital transformation we always talk about digital transformation everybody wants a digital transfer eyes it but you really boiled it down into really three create three critical places that you guys play the digital experience in terms of what what the customers experience you know getting to cloud everybody wants to get to cloud so one can argue how much and what percentage but everybody's going to cloud and then as you said in this last example the modern when as you connect all these remote sites and you guys have a play in all of those places so whatever you thought about in 2010 that worked out pretty well thank you and we had a really strong vision but kudos to the team that we have in place that has stretched it and really made the most out of that so excited good job and thanks for for stopping by sharing the story thank you for hosting always fun to be here absolutely all right well he's mo and I'm Jeff you're watching the cube when our Palo Alto studio is having a cube conversation thanks for watching we'll see you next time [Music]

from the cube studios in Palo Alto in Boston connecting with thought leaders all around the world this is a cube conversation hey welcome back here writer jeff rick here with the cube we're in our Palo Alto studios you know kind of continuing our leadership coverage reaching out to the community for people that we've got in our community to get their take on you know how they're dealing with the Kovach crisis how they're helping to contribute back to the community to to bring their resources to bear and you know just some general good tips and tricks of getting through these kind of challenging times and we're really excited to have one of my favorite guests he's being used to come on all the time we haven't had them on for three years which I can't believe it sabi Mehta the CEO of true SATA founder to say to obby I checked the record I can't believe it's been three years since we last that down great to see you Jeff there's well first of all it's always a pleasure and I think the only person to blame for that is you Jeff well I will make sure that it doesn't happen again so in just a check-in how's things going with the family the company thank you for asking you know family is great we have I've got two young kids who have become video conferencing experts and they don't teach me the tricks for it which I'm sure is happening a lot of families around the world and the team is great we vent remote at this point almost almost two months ago down and can't complain I think their intellectual property business like you are so it's been a little easier for us to go remote compared to a lot of other businesses in the world and in America but no complaints it'll be very fortunate we are glad that we have a business and a company that can withstand the the economic uncertainty and the family's great I hope the same for the queue family I haven't seen Dave and John and it's good to see you again and I hope all of you guys are helped happy and healthy great I think in we're good so thank you for asking so let's jump into it you know one of the things that I've always loved about you is you know really your sense of culture and this kind of constant reinforcing of culture in your social media posts and the company blog post at true SATA you know celebrating your interns and and you really have a good pulse for that and you know I just I think we may even talked about it before about you know kind of the CEOs and leadership and and social media those that do and that and those that don't and you know I think it's it's probably from any kind of a risk reward trade-off you know I could say something group it versus what am I getting at it but really it's super important and in these times with the distributed workforce that the the importance and value of communicating and culture and touching your people frequently across a lot of different mediums and topic areas is is more important than ever before share with us kind of your strategy why did you figure this out early how have you you know kind of adjusted you know your method of keeping your team up and communicating absolutely like I guess I owe you guys a little bit of gratitude for it which is we launched our company and you know I'm showing a member on the cube it was a social media launch you know if you say that say it like that I think there are two or three things that are very important Jeff and you hit on all of them one is the emphasis on information sharing it becomes more important than times like these and we as as a society value the ability to share a positive conversation of positive perspective and a positive outlook more but since day zero at the seder we've had this philosophy that there are no secrets it is important to be open and transparent both inside and outside the company and that our legacy is going to be defined by what we do for the community and not just what we do for our shareholders and by its very nature the fact that you know I grew up in a different continent now live and call America now a different continent my home I guess I was it's very important for me to stay connected to my roots it is a good memory or reminder that the world is very interconnected unfortunately the pandemic is the is the best or worst example of it in a really weird way but I think it's also a very important point Jeff that I believe we learned early and I hope coming out from this is something that we don't lose the point you made about kindness social media and social networking has a massively in my opinion massively positive binding force for the world at the same time there were certain business models it tried to capitalize on the negative aspects of it you know whether they are the the commercialized versions of slam books or not so nice business models that capitalize on the ability for people to complain I hope that people society and us humans coming out of it learn from people like yourself or you know the small voice that I have on social media or the messages we share and we are kinda in what we do online because the ability to have networks that are viral and can propagate or self propagate is a very positive unifying force and I hope out of this pandemic we all realize the positive nature's of it more than the negative nature's of it because unfortunately as you know that our business models built on the negative forces of social media and I really really hope they're coming out of this are positive voices drown out the negative voices that's great point and and it's a great I want to highlight a quote from one of your blog's again I think you're just a phenomenal communicator and in relationship to what's going on with kovat and and I quote we are fighting fear pain and anxiety as much as we are fighting the virus this is our humble attempt to we'll get into what you guys did to help the thousands of first responders clerks rockstars but I just really want to stick with that kindness theme you know I used to or I still joke right that the greatest smile in technology today is our G from signal FX the guys are gonna throw up a picture of him he's a great guy he looks like everybody's favorite I love that guy but therefore signal effects and actually it's funny signal FX also launched on the cube at big data a big data show I used to say the greatest smile intact is avi Mehta I mean how can I go wrong and and what I when I reached out to you I I do I consciously thought what what more important time do we have than to see people like you with a big smile with the great positive attitude focusing on on the positives and and I just think it's so important and it segues nicely into what we used to talk about it the strata shows and the big data shows all the time everyone wanted to talk about Hadoop and big data you always stress is never about the technology it's about the application of the technology and you focus your company on that very where that laser focus from day one now it's so great to see is we think you know the bad news about kovat a lot of bad news but one of the good news is is you know there's never been as much technology compute horsepower big data analytics smart people like yourself to bring a whole different set of tools to the battle than just building Liberty ships or building playing planes or tanks so you guys have a very aggressive thing that you're doing tell us a little bit about is the kovat active transmission the coat if you will tell us about what that is how did it come to be and what are you hoping to accomplish of course so first of all you're too kind you know thank you so much I think you also were the first people to give me a hard time about my new or Twitter picture I put on and he said what are you doing RV you know you have a good smile come on give me the smile die so thank you you're very kind Jeff I think as I as we as you know and I know I think you've a lot to be thankful for in life and there's no reason why we should not smile no matter what the circumstance we have so much to be thankful for and also I am remiss happy Earth Day you know I'm rocking my green for Earth Day as well as Ramadan Kareem today is the first day of Ramadan and you know I I wish everybody in the world Ramadan Kareem and on that friend right on that trend of how does do we as a community come together when faced with crisis so Court was a very simple thing you know it's I'm thank you for recognizing the hard work of the team that led it it was an idea I came up with it you know in the shower I'm like there are two kinds of people or to your you can we have we as humans have a choice when history is being made which I do believe I do believe history is being made right whether you look at it economically and a economic shock and that we have not felt as humanity since the depression so you look at it socially and again something we haven't seen sin the Spanish blue history is being made in in these times and I think we as humans have a choice we can either be witnesses to it or play our part in helping shape it and coat was our humble tiny attempt to when we look back when history was being made we chose to not just sit on the sidelines but be a part of trying to be part of the solution so all riddled with code was take a small idea I had team gets the entire credit read they ran with it and the idea was there was a lot of data being open sourced around co-ed a lot of work being done around reporting what is happening but nothing was being done around reporting or thinking through using the data to predict what could happen with it and that was code with code we try to make the first code wonder oh that came out almost two weeks ago now when you first contacted us was predicting the spread and the idea around breaking the spread wasn't just saying here is the number of cases a number of deaths and know what to be very off we wanted to provide like you know how firefighters do can we predict where it may go to next at a county by county level so we could create a little bit of a firewall to help it from stop you know have the spread of it to be slower in no ways are we claiming that if you did port you can stop it but if he could create firewalls around it and distribute tests not just in areas and cities and counties where it is you know spiking but look at the areas and counties where it's about to go to so we use a inner inner in-house Network algorithm we call that Orion and we were able to start predicting where the virus is gonna go to we also then quickly realize that this could be an interesting where an extra you know arrow and the quiver in our fight we should also think about where are there green shoots around where can recovery be be helped so before you know the the president email announced this it was surrender serendipitous before the the president came and said I want to start finding the green shoes to open the country we then did quote $2 which we announced a week ago with the green shoots around a true sailor recovery index and the recovery index is looking at its car like a meta algorithm we're looking at the rates of change of the rates of change so if you're seeing the change of the rates of change you know the meta part we're declining we're saying there are early shoots that we if as we plan to reopen our economy in our country these are the counties to look at first that was the second attempt of code and the third attempt we have done is we calling it the odd are we there yet index it got announced yesterday and now - you're the first public announcement of it and the are we there yet index is using the government's definition of the phase 1 phase 2 phase 3 and we are making a prediction on where which are the counties that are ready to be open up and there's good news everywhere in the country but we we are predicting there are 73 different counties that ask for the government's definition of ready to open are ready to open that's all you know we were able to launch the app in five days it is free for all first responders all hospital chains all not-for-profit organizations trying to help the country through this pandemic and poor profit operations who want to use the data to get tests out to get antibodies out and to get you know the clinical trials out so we have made a commitment that we will not charge for code through - for any of those organizations to have the country open are very very small attempt to add another dimension to the fight you know it's data its analytics I'm not a first responder this makes me sleep well at night that I'm at least we're trying to help you know right well just for the true heroes right the true heroes this is our our humble attempt to help them and recognize that their effort should not go to its hobby that that's great because you know there is data and there is analytics and there is you know algorithms and the things that we've developed to help people you know pick they're better next purchase at Amazon or where they gonna watch next on Netflix and it's such a great application no it's funny I just finished a book called ghost Bob and is a story of the cholera epidemic in London in like 1850 something or other about four but what's really interesting at that point in time is they didn't know about waterborne diseases they thought everything kind of went through the air and and it was really a couple of individuals in using data in a new and more importantly mapping different types of datasets on top of it and now this is it's as this map that were they basically figured out where the the pump was that was polluting everybody but it was a great story and you know kind of changing the narrative by using data in a new novel and creative way to get to an answer that they couldn't and you know they're there's so much data out there but then they're so short a date I'm just curious from a data science point of view you know um you know there there aren't enough tests for you know antibodies who's got it there aren't enough tests for just are you sick and then you know we're slowly getting the data on the desk which is changing all the time you know recently announced that the first Bay Area deaths were actually a month were they before they thought they were so as you look at what you're trying to accomplish what are some of the great datasets out there and how are you working around some of the the lack of data in things like you know test results are you kind of organizing pulling that together what would you like to see more of that's why I like talking to you so I missed you you are these good questions of me excellent point I think there are three things I would like to highlight number one it doesn't take your point that you made with the with the plethora of technical advances and this S curve shift that these first spoke at the cube almost eleven years ago to the date now or ten years ago just the idea of you know population level or modeling that cluster computing is finally democratized so everybody can run complicated tests and a unique segment or one and this is the beauty of what we should be doing in the pandemic I'm coming I'm coming I'm quite surprised actually and given the fact we've had this S curve shift where the world calls a combination of cloud computing so on-demand IO and technical resources for processing data and then the on-demand ability to store and run algorithms at massive scale we haven't really combined our forces to predict more you know that the point you made about the the the waterborne pandemic in the eighteen eighteen hundreds we have an ability as humanity right now to actually see history play out rather than write a book about it you know it has a past tense and it's important to do are as follows number one luckily for you and I the cost of computing an algorithm to predict is manageable so I am surprised why the large cloud players haven't come out and said you know what anybody who wants to distribute anything around predictions lay to the pandemic should get cloud resources for free I we are running quote on all three cloud platforms and I'm paying for all of it right that doesn't really make sense but I'm surprised that they haven't really you know joined the debate or contribute to it and said in a way to say let's make compute free for anybody who would like to add a new dimension to our fight against the pandemic number one but the good news is it's available number two there is luckily for us an open data movement you know that was started on the Obama administration and hasn't stopped because you can't stop open movements allows people companies like ours to go leverage know whether it's John Hancock Carnegie Mellon or the new data coming out of you know California universities a lot of those people are opening up the data not every single piece is at the level we would like to see you know it's not zip plus 4 is mostly county level it's available the third innovation is what we have done with code but not it's not an innovation for the world right which is the give get model so we have said we will curate everything is available lie and boo cost anybody is used but they're for purposes and computations you want to enrich it every organization who gives code data will get more out of it so we have enabled a data exchange keep our far-off purple form and the open up the rail exchange that my clients use but you know we've opened up our data exchange part of our software platform and we have open source for this particular case a give get model but the more you give to it the more you get out of there and our first installations this was the first week that we have users of the platform you know the state of Nevada is using it there are no our state in North Carolina is using it already and we're trying to see the first asks for the gift get model to be used but that's the three ways you're trying to address the that's great and and and and so important you know in this again when this whole thing started I couldn't help but think of the Ford plant making airplanes and and Keiser making Liberty ships in in World War two but you know now this is a different battle but we have different tools and to your point luckily we have a lot of the things in place right and we have mobile phones and you know we can do zoom and well you know we can we can talk as we're talking now so I want to shift gears a little bit and just talk about digital transformation right we've been talking about this for ad nauseam and then and then suddenly right there's this light switch moment for people got to go home and work and people got to communicate via via online tools and you know kind of this talk and this slow movement of getting people to work from home kind of a little bit and digital transformation a little bit and data-driven decision making a little bit but now it's a light switch moment and you guys are involved in some really critical industries like healthcare like financial services when you kind of look at this not from a you know kind of business opportunity peer but really more of an opportunity for people to get over the hump and stop you can't push back anymore you have to jump in what are you kind of seeing in the marketplace Howard you know some of your customers dealing with this good bad and ugly there are two towers to start my response to you with using two of my favorite sayings that you know come to mind as we started the pandemic one is you know someone very smart said and I don't know who's been attributed to but a crisis is a terrible thing to waste so I do believe this move to restoring the world back to a natural state where there's not much fossil fuels being burnt and humans are not careful about their footprint but even if it's forced is letting us enjoy the earth in its glory which is interesting and I hope you don't waste an opportunity number one number two Warren Buffett came out and said that it's only when the tide goes out you realize who's swimming naked and this is a culmination of both those phenomenal phrases you know which is one this is the moment I do believe this is something that is deep both in the ability for us to realize the virtuosity of humanity as a society as social species as well as a reality check on what a business model looks like visa vie a presentation that you can put some fancy words on even what has been an 11-year boom cycle and blitzscale your way to disaster you know I have said publicly that this the peak of the cycle was when mr. Hoffman mr. Reid Hoffman wrote the book bit scaling so we should give him a lot of credit for calling the peak in the cycle so what we are seeing is a kind of coming together of those two of those two big trends crises is going to force industry as you've heard me say many for many years now do not just modernize what we have seen happen chef in the last few years or decades is modernization not transformation and they are different is the big difference as you know transformation is taking a business model pulling it apart understanding the economics that drive it and then not even reassembling it recreating how you can either recapture that value or recreate that value completely differently or by the way blow up the value create even more value that hasn't happened yet digital transformation you know data and analytics AI cloud have been modernizing trends for the last ten years not transformative trends in fact I've also gone and said publicly that today the very definition of technology transformation is run a sequel engine in the cloud and you get a big check off as a technology organization saying I'm good I've transformed how I look at data analytics I'm doing what I was doing on Prem in the cloud there's still sequel in the cloud you know there's a big a very successful company it has made a businessman out of it you don't need to talk about the company today but I think this becomes that moment where those business models truly truly get a chance to transform number one number two I think there's going to be less on the industry side on the new company side I think the the error of anointing winners by saying grow at all cost economics don't matter is fundamentally over I believe that the peak of that was the book let's called blitzscaling you know the markets always follow the peaks you know little later but you and I in our lifetimes will see the return to fundamentals fundamentals as you know never go out of fashion Jeff whether it's good conversations whether it's human values or its economic models if you do not have a par to being a profitable contributing member of society whether that is running a good balance sheet individually and not driven by debt or running a good balance sheet as a company you know we call it financial jurisprudence financial jurisprudence never goes out of fashion and the fact that even men we became the mythical animal which is not the point that we became a unicorn we were a profitable company three years ago and two years ago and four years ago and today and will end this year as a profitable company I think it's a very very nice moment for the world to realize that within the realm of digital transformation even the new companies that can leverage and push that trend forward can build profitable business models from it and if you don't it doesn't matter if you have a billion users as my economic professor told me selling a watermelon that you buy for a dollar or fifty cents even if you sell that a billion times you cannot make it up in volume I think those are two things that will fundamentally change the trend from modernization the transformation it is coming and this will be the moment when we look back and when you write a book about it that people say you know what now Jeff called it and now and the cry and the pandemic is what drove the economic jurisprudence as much as the social jurisprudence obvious on so many things here we can we're gonna be we're gonna go Joe Rogan we're gonna be here for four hours so hopefully hopefully you're in a comfortable chair but uh-huh but I don't I don't sit anymore I love standing on a DD the stand-up desk but I do the start of my version of your watermelon story was you know I dad a couple of you know kind of high-growth spend a lot of money raised a lot of money startups back in the day and I just know finally we were working so hard I'm Michael why don't we just go up to the street and sell dollars for 90 cents with a card table and a comfy chair maybe some iced tea and we'll drive revenue like there's nobody's business and lose less money than we're losing now not have to work so hard I mean it's so interesting I think you said everyone's kind of Punt you know kind of this pump the brakes moment as well growth at the ethic at the cost of everything else right there used to be a great concept called triple-line accounting right which is not just shareholder value to this to the sacrifice of everything else but also your customers and your employees and-and-and your community and being a good steward and a good participant in what's going on and I think that a lot of that got lost another you know to your point about pumping the brakes and the in the environment I mean we've been kind of entertaining on the oil side watching an unprecedented supply shock followed literally within days by an unprecedented demand shock but but the fact now that when everyone's not driving to work at 9:00 in the morning we actually have a lot more infrastructure than we thought and and you know kind of goes back to the old mob capacity planning issue but why are all these technology workers driving to work every morning at nine o'clock it means one thing if you're a service provider or you got to go work at a restaurant or you're you're carrying a truck full of tools but for people that just go sit on a laptop all day makes absolutely no sense and and I'd love your point that people are now you know seeing things a little bit slowed down you know that you can hear birds chirp you're not just stuck in traffic and into your point on the digital transformation right I mean there's been revolution and evolution and revolution people get killed and you know the fact that digital is not the same as physical but it's different had Ben Nelson on talking about the changes in education he had a great quote I've been using it for weeks now right that a car is not a is not a mechanical horse right it's really an opportunity to rethink the you know rethink the objective and design a new solution so it is a really historical moment I think it is it's real interesting that we're all going through it together as well right it's not like there quake in 89 or I was in Mount st. Helens and that blew up in in 1980 where you had kind of a population that was involved in the event now it's a global thing where were you in March 20 20 and we've all gone through this indeed together so hopefully it is a little bit of a more of a unifying factor in kind of the final thought since we're referencing great books and authors and quotes right as you've all know Harare and sapiens talked about what is culture right cultures is basically it's it's a narrative that we all have bought into it I find it so ironic that in the year 2020 that we always joke is 20/20 hindsight we quickly found out that everything we thought was suddenly wasn't and the fact that the global narrative changed literally within days you know really a lot of spearhead is right here in Santa Clara County with with dr. Sarah Cody shutting down groups of more than 150 people which is about four days before they went to the full shutdown it is a really interesting time but as you said you know if you're fortunate enough as we are to you know have a few bucks in the bank and have a business that can be digital which you can if you're in the sports business or the travel business the hotel business and restaurant business a lot of a lot of a lot of not not good stuff happening there but for those of us that can it is an opportunity to do this nice you know kind of a reset and use the powers that we've developed for recommendation engines for really a much more power but good for good and you're doing a lot more stuff too right with banking and in in healthcare telemedicine is one of my favorite things right we've been talking about telemedicine and electronic medicine for now well guess what now you have to cuz the hospitals are over are overflowing Jeff to your point three stories and you know then at some point I know you have you I will let you go you can let me go I can talk to you for four hours I can talk to you for but days my friend you know the three stories that there have been very relevant to me through this crisis I know one is first I think I guess in a way all are personal but the first one you know that I always like to remind people on there were business models built around allowing people to complain online and then using that as almost like a a stick to find a way to commercialize it and I look at that all of our friends I'm sure you have friends have lots of friend the restaurant is big and how much they are struggling right they are honest working the hardest thing to do in life as I've been told and I've witnessed through my friends is to run a restaurant the hours the effort you put into it making sure that what you produce this is not just edible but it's good quality is enjoyed by people is sanitary is the hard thing to do and there was yet there were all of these people you know who would not find in their heart and their minds for two seconds to go post a review if something wasn't right and be brutal in those reviews and if they were the same people were to look back now and think about how they assort the same souls then anything to be supportive for our restaurant workers you know it's easy to go and slam them online but this is our chance to let a part of the industry that we all depend on food right critical to humanity's success what have we done to support them as easy as it was for us to complain about them what have we done to support them and I truly hope and I believe they're coming out of it those business models don't work anymore and before we are ready to go on and online on our phones and complain about well it took time for the bread to come to my table we think twice how hard are they working right number one that's my first story I really hope you do tell me about that my second story is to your have you chained to baby with Mark my kids I'm sure as your kids get up every morning get dressed and launch you know their online version of a classroom do you think when they enter the workforce or when they go to college you and me are going to try and convince them to get in a oil burning combustion engine but by the way can't have current crash and breakdown and impact your health impact the environment and show up to work and they'll say what do you talk about are you talking about I can be effective I can learn virtually why can't I contribute virtually so I think there'll be a generation of the next class of you know contribute to society who are now raised to live in an environment where the choice of making sure we preserve the planet and yet contribute towards the growth of it is no longer a binary choice both can be done so I completely agree with you we have fundamentally changed how our kids when they grew up will go to work and contribute right my third story is the thing you said about how many industries are suffering we have clients you know in the we have health care customers we have banking customers you know we have whoever paying the bills like we are are doing everything they can to do right by society and then we have customers in the industry of travel hospitality and one of my most humbling moments Jeff there's one of the no sea level executives sent us an email early in this in this crisis and said this is a moment where a strong David can help AV Goliath and just reading that email had me very emotional because they're not very many moments that we get as corporations as businesses where we can be there for our customers when they ask us to be their father and if we as companies and help our customers our clients who area today are flying people are feeding people are taking care of their health and they're well if V in this moment and be there for them we we don't forget those moments you know those as humans have long-term memories right that was one of the kindest gentlest reminders to me that what was more important to me my co-founder Richard you know my leadership team every single person at Reseda that have tried very hard to build automations because as an automation company to automate complex human process so we can make humans do higher order activities in the moment when our customers asked us to contribute and be there for them I said yes they said yes you said yes and I hope I hope people don't forget that that unicorns aren't important there are mythical animals there's nothing all about profits there's nothing mythical about fortress balance sheet and there's nothing mythical about a strong business model that is built for sustainable growth not good at all cost and those are my three stories that you know bring me a lot of lot of calm in this tremendous moment of strife and and in the piece that wraps up all those is ultimately it's about relationships right people don't do business I mean companies don't do business with companies people do business with people and it's those relationships and and in strong relationships through the bad times which really set us up for when things start to come back I me as always it's I'm not gonna let it be three years to the next time I hear me pounding on your door great to catch up you know love to love to watch really your your culture building and your community engagement good luck I mean great success on the company but really that's one thing I think you really do a phenomenal job of just keeping this positive drumbeat you always have you always will and really appreciate you taking some time on a Friday to sit down with us well first of all thank you I wish I could tell you I just up to you but we celebrate formal Fridays that to Seder and that's what this is all so I want to end on a good on a positive bit of news I was gonna give you a demo of it but if you want to go to our website and look at what everything we're doing we have a survival kit around a data survival kit around kovat how am I using buzzwords you know a is let's not use that buzzword right now but in your in your lovely state but on my favorite places on the planet when we ran the algorithm on who is ready as per the government definition of opening up we have five counties that are ready to be open you know between Santa Clara to LA Sacramento Kern and San Francisco the metrics today the data today with our algorithm there are meta algorithm is saying that those five counties those five regions look like I've done a lot of positive activities if the country was to open under all the right circumstances those five look you know the first as we were men at on cream happy Earth Day a pleasure to see you so good to know your family is doing well and I hope we see we talk to each other soon thanks AVI great conversation with avi Mehta terrific guy thanks for watching everybody stay safe have a good weekend Jeff Rick checking out from the cube [Music]

>> Woman's Voice: From the CUBE studios in Palo Alto in Boston, connecting with thought leaders all around the world, this is a CUBE conversation. >> Hey, welcome back already. Jeff Rick here, with theCUBE. We're having Palo Alto studios, during these kind of crazy times and really taking a moment with the time that we have to reach out to some of the leaders in our community, to give us some insight, to give us some advice, to share their knowledge about some of the things that are going on and some of the specific challenges that really the coronavirus and the COVID 19 situation are causing for all of us. So, we're really excited to have a CUBE alumni, haven't talked to him for a couple of years. Joining us from his house, he's Marten Mickos, the CEO of Hacker One. Marten, great to see you. >> Good to see you, Jeff. Good to be back. Thank you. >> So first off, just a quick check in. How are you doing? How things going at Hacker One? How's the team doing? How are you guys kind of getting through this time of difficulty? >> Well, we are fortunate in our company that we have a business that may be doing even better in these times, because we do security don't need to go into the office and we do it in a distributed way. And so, all of that is wonderful for the company. We do have our first positive case of COVID 19 in the company. He is now fully recovered after a few weeks. He's back at work. So, it means it came pretty close to us and we have others who might be in the danger zone. But overall, we are doing very well and paying a lot of attention on health and staying safe and working from home and making sure we don't take risk because these are serious things that we shouldn't play with. >> Yes. Well, I'm glad to hear that, that person is recovering. And I think April is the month of six degrees of separation where all of us are going to know someone or someone who knows someone who's got this thing, is it? The curves, unfortunately, are still going up in the United States. So, I don't think that's going to change. But, on a lighter note, one of the reasons I wanted to reach out to you is you've got a long history of working with distributed companies. This COVID thing is kind of a forcing function around work from home and it never fails to amaze me how many people are on their first Zoom, and they don't even know what WebEx is, and they've never heard of Skype. And I think we get spoiled in the tech world. We use these tools all the time. But this is a forcing function. It's at the grade schools, the middle schools, the high schools, besides just regular companies. So, when you were running MySQL, back in the day, you had a distributed company, not only across buildings, but across oceans and continents. So, I wonder if you can share kind of, did that start that way? Did you move into that way? Kind of what are some of the early days as you move from everybody in the office to more of a distributed network? >> Yeah, it did start that way at MySQL back in Scandinavia. And I joined. There were 12 people, everybody working from home. The CTO lived just half an hour away from me, but we never saw each other. I worked from home, he worked from home. And I remember when I as the new CEO said that, hey, we will need an office. We need a headquarters where we can have meetings and archives or contracts and stuff. And he said, no office, over my dead body. It will kill the company culture. That was the view >> Why! >> Of the founder. >> That is so progressive. Where did that view come from, Cause that is certainly was not the kind of standard thinking. >> It was weird. It was back in, that was the year 2000, and they had developed a way of working with open source contributors all over the world, over email and IRC back then, which is a predecessor to slack you could say. And they just developed that method of working together and making sure everything is digital, everything is written down. You are honest and forthright in writing as well. So it worked beautifully and they didn't like offices. We ended up having offices and we had many people working from the office but there was nowhere, at no time was it more than 30% of our headcount of about 500 people who work from an office. 70% work from home in 32 different countries across 16 time zones. >> Wow, that's very, very distributed. So, in getting ready for this, I saw some other interviews that you've done and some other conversations on the topic. And one of the things that you brought up that I think is really topical is that this is really more of a mental challenge than really a physical challenge. The tools are there, we have internet, we're very fortunate that way. Didn't have these things in 2000, like we do today. But you talked about the mental challenge, both from a leadership perspective, as well as maybe from the employee perspective. I wonder if you can dig into that a little deeper as you kind of look at your peers that are treading into unchartered waters, if you will. >> Well, I think it's a transition where you become one with the media, like with your laptop or whatever you're looking at and you sort of you invest yourself in what you have in front of you and you give off all of yourself into it. Just like, if somebody is taking a portrait of you with a camera, you have to sort of love the camera and show yourself to the camera for the portrait to be really, really good. Like that's what great photographers do. They get you to open up, even though it's a machine and not another human being. And we have to develop this skill digitally to sit in front of a laptop or a phone or something, and be our whole genuine selves, showing all dimensions and aspects of our personality. Because we don't realize it but when you go to an office, people are paying attention to how you walk, where you stop, what you look like, whether you look angry or happy, whether you look tired or not, when you go to the restroom, when you don't, like who knows all these things that people pay attention to that give away how you feel and how you are. And then somebody may come and say, Hey, Jeff seems to be in a bad mood today or Jeff seems to be in a good mood today. And those are vital functions of a group that works together. So, you must allow the digital world to have the same. You have to bring that part of yourself into the digital reality and sort of open up. And people make the mistake that they just bring their professional selves. They just say, okay, what's the task? What's the work? Let's agree on something, let's listen to everybody. And they don't reserve room for the social side and showing who you are. Because people won't ultimately trust you until they know that you are a human being and you have weaknesses and vulnerabilities and you can be silly and sometimes you look good, and sometimes you don't look good, and sometimes you are to your advantage, and sometimes you aren't. And until you have covered the whole range of your own expressions, you're not believable. >> Yeah. Another topic that came up is measurement, right? In KPIs, and how do you measure people's performance? It wasn't that long ago that Ginni Rometty at IBM came out and said, we don't want remote workers anymore. We want everybody to come check into the office. Well, that's changed a little bit. But, you mentioned that, we're so used to measuring things the way that we've always measured in the past. Are they there at eight? Do they stay till five or six? Do they look busy, as opposed to really focusing on outputs? And you talked about really shifting your mindset with a distributed workforce to make sure you're focusing on the right outcomes, not necessarily focusing on the things that maybe, as you said, as much as subconsciously, you're paying attention to as much as anything. >> It's so easy to fake it in an office. >> I love that. >> You go in there, you look busy and people think you're amazing. But when you work from home, the only thing you have to show for is your work results. So, it becomes much more objective. And of course, you have to create metrics that can be tracked in a way that others can understand what you're doing. But it actually makes it more straightforward because you can't fake it. >> Right. >> The only thing you can be measured by is what you're actually producing. >> It's got to be interesting when we come out of this, right? Cause there's a lot of psychology done around habits and how things become habits. And the way things become habits is you do them for a while, in sequence repeatedly and then that becomes kind of part of your routine. And before, even here at theCUBE, right? Remote interviews were probably, I don't know, 5% of our total output. And now they're going to be 100% for the foreseeable future. So, as you look at kind of people that are new to this, world of remote learning and remote working, it's going to be wild after they do this for a couple weeks hopefully get into the habit, to then, as you said in some prior things, this becomes the new normal and go into the office is the once every so often, when we actually have to have a big team meeting or some specific events. So you think this is going to probably be that tipping point till this becomes the new normal. >> I do think so. I think it will flip so that now, you may think that you and I are having a virtual conversation and it would be a real conversation, if we were in the same room. That will flip. Soon, this will be the real conversation. And if we meet in person, then it's an anomaly, and that's the virtual thing. >> Right. >> Because most of the time, we will connect like this and we will figure out ways to understand each other and know whether we can trust each other and sort of all these things will evolve on the digital side. And there's no reason why they wouldn't. >> Right. >> Other than the reluctance of human beings to change their behavior. >> Inertia is a powerful thing. So let's say >> As they say that, first we form habits, then habits form us. >> There you go. >> And that's how it happens. You create some habit and then you become prisoner of that habit. If you create that and you can't get rid of it. But you just have to force yourself out of it. >> Right, and this is a forcing function, like none other in terms of this whole world. >> Exactly. >> So, shifting gears a little bit to kind of your day job, beyond just leading but actually worrying about security. RSA was the last big show we went to, late January, early February. All about security, Hacker One's all about security. I would imagine now that everybody's working from home and the pressure on bringing your own devices and we're seeing all this funny stuff about Zoom. It's the greatest thing since sliced bread. And now of course everybody's jumping on all of the vulnerabilities, etc. What are you seeing in kind of the hacker world and security world as this huge shift has moved to people working from home and remote schools, etc. >> Well, it's clear that society now has to work from home and figure out distributed ways of getting education or work done. And as a result, criminality will go there as well. So we have to protect ourselves well. The first of the problems is, how do you protect yourself when you work from home? So then you talk about VPNs and how do you handle credentials and authentication and multi factor authentication to make sure that the connection is authentic and protected. So, that's the first one. The first order challenge that we have right now going on. But on a little bit longer scale, we are seeing now companies deciding to start using cloud services even more than before, because they realize that this could come back as evasion like, we are having now, could come back and you will again be at home. And then they say, how do we build our software and ICT infrastructure, such that we are not needed in the office? And the answer is move to the cloud. And when you move to the cloud, you again, the security posture changes somewhat. You don't have to worry about network security anymore, but you do have to worry much more about app sec, application security. So, whatever happens here, they are useful transitions, but they will put demands on security teams and business leaders to re-evaluate what they spend money on in security. We are very fortunate at Hacker One to be on the winning side here. Our services are exactly for this distributed virtual digital world. So, we are needed even more every day more and more because things are going online. But companies will need to rethink those things and stop spending on things that don't make sense anymore. >> Yeah. It is just wild, right? How this forcing function is really making everybody evaluate things a little bit closer and pushing them through that inertia that before you could kind of put it off, put it off, put it off. You can't put it off anymore. Time's now. >> Right. >> Yeah. >> Well, we had a similar like when Y2K happened. We also had a hard limit, and we had to get stuff done. Now it's coming in a different way, sort of the punishment came without announcement, but we are in a similar crunch to get it done. And we will. >> Yeah. But, it will be difficult and it will put a lot of strain to people under the systems. But I do believe it's doable. >> Good. So, I want to shift gears one last time. We talked really about open source. >> Right. >> You've built your career on open source. My SQL was obviously open source and got bought by Sun eventually now, part of Oracle's portfolio then you did Eucalyptus. That was open source, right? Eventually got bought by hp. And now Hacker One, you're using really a network of hackers all over the world, to really help deliver the service. I'm just curious to get your take on the role of open source. It's been such a creative force for development. It's been such a creative force for kind of moving technology forward. How do you see it playing out now? What's the role of open source? Are you seeing projects? Are you seeing people rallying around, bringing the power of data and analytics and cloud to this problem? Cause to me, there's clearly a human toll of people being sick. But it's also a big data problem in terms of resource allocation, trying to sequence this thing and accelerate vaccine development. There's a lot of kind of big data, opportunities here to attack this thing. >> I think open source is even bigger now than it used to be. And it is a very powerful example of the fact that no matter how much we are threatened that we feel like we have to hunker down and isolate ourselves from others and foreign groups or people are dangerous. In reality, the biggest accomplishments in society are always about collaboration by large groups of really intelligent driven people. Because software is eating the world, open source is eating the world. And today, if you don't use open source software, you're just plain stupid. So, it has really taken over the whole world. And it is now enabling all these new innovations and initiatives that we didn't do before in big data, collecting big data, analyzing data. We see it in the whole area of DNA medicine, where the researchers are sharing their findings with everybody. And that's very much like open source software. They don't call it open source software, but the mechanisms are the same. Everybody is doing it for their own good, but by sharing it, they multiply the value of what they did, and it speeds up innovation, so that it outperforms anything done in a closed laboratory or a closed source company. So it's wonderful to have been part of the open source revolution because it is spawning so many other initiatives and phenomena on a societal level. And this is just the beginning. It will go into politics, it will go into news, it will go into the assessment of fake news. Reddit is completely self moderate. They don't hire the moderators. The moderators are provided by the community and they self moderate. And understanding how to self govern, self moderate, at very large scale. That's the key to success in many areas. So, open source software is enormous and yet, it's just one little part of the whole world of community driven innovation. >> Right. Such a great lesson though, because, as we think back to kind of the last kind of national rally around say, World War Two, where Kaiser started building ships, and Ford was building airplanes. And we've got some of that going on with with Elon Musk, and people building respirators and some of these physical things, but there's this whole kind of software and big data, AI, machine learning thing that's happening on the background, around the genome and in the vaccine development that's not quite as visible, but really such an important part of this battle that we haven't seen. And then, of course, the other place is no place to hide. The fact that this is happening all over the globe, at the same time to everyone, regardless of your religion, your politics, your geography. It's really a unique moment in time. Hopefully one that we're not going to... >> It could be our best hope against Coronavirus. The fact that the scientists are right now working together and sharing their findings, quickly going from one test to the next and figuring out what works. And mankind hasn't had that capacity before. But now we do. So, we can't know whether it will take a long time or a short time, but at least we are getting all the resources to bear and we put them together and people share. >> Right. >> Which is what's driving the innovation here. >> Right, Martin. I guess, just a last kind of topic before I let you go, kind of circling fully back to leadership. One of the comments you talked about, about these types of times really favoring the bold. I really liked that line that is, don't be scared. It's really an opportunity for the people who have it together and are making the right priorities, to shine and to really kind of rise above the fray. I wonder if you can share a little bit more your thoughts about that from a leadership point of view. It's a time of challenge, but it's really also a time of opportunity. >> I think it's exactly like you said. It's like the Stockdale paradox. Admiral Stockdale who was a prisoner of war, over seven years, and was tortured during those years. Every day, he decided to, on one hand, be ready to face any brutal reality he might face, but on the other hand, never give up hope that one day, he will come out and have no regrets, not looking back and be a free man again. And that's exactly what happened. Of course, we are not in as dire situation as he was, but society has a similar situation. That we must have the courage to face the exact brutality of and the reality of coronavirus right now, without thinking that we won't come out of it. We will absolutely come out of it. And we will come out of it with innovations and new models that will outshine whatever we had before. And we must be able to maintain this duality of, okay, I'm ready to face the reality and I'm ready to be in isolation, I'm ready to use a face mask, whatever it takes. But also, I will never give up hope about what will come once we come out of this. And with that mindset, as a company, as a family, an individual human being or a society, you can get through any problem. And this is what Admiral Stockdale taught us through his experience, and by sharing it with everybody. >> Well, Marten. Thank you for sharing that story, and thank you for sharing your experience and kind of your point of view. We really appreciate it. These are tough times and it's great to be able to look out to the leaders and to kind of share the burden, if you will, and hear from smart folks that have a point of view. So, thank you very much for your time. Best to your employee. Glad that person is recovering. And as you said, we will get through this and we'll come out stronger the other side. Thanks a lot. >> Absolutely. Thank you, Jeff. Good chatting with you. >> All right, thanks Marten. Jeff Rick here, signing off from the Palo Alto studios from the CUBE. Thanks for watching. We'll see you next time. (soft music) (soft music)

[Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] hello and welcome to the Palo Alto students leaky bomb John free we're here for a special cube conversation and special report big news from VMware to discuss the launch of the availability of vSphere seven I'm here with Chris Prasad SVP and general manager of the vSphere business and cloud platform business unit and Paul Turner VP a VP of Product Management guys thanks for coming in and talking about the big news thank you for having us you guys announced some interesting things back in march around containers kubernetes and the vSphere there's just about the hard news what's being announced today we are announcing the general availability of vSphere 7 John it's by far the biggest release that we have done in the last 10 years we previewed it this project Pacific a few months ago with this release we are putting kubernetes native support into the vSphere platform what that allows us to do is give customers the ability to run both modern applications based on kubernetes and containers as well as traditional VM based applications on the same platform and it also allows the IT departments to provide their developers cloud operating model using the VMware cloud foundation that is powered by this release this is a key part of our tansu portfolio of solutions and products that we announced this year and it is targeted fully at the developers of modern applications and the specific news is vSphere 7 is general available you know really vSphere 7 yes ok that so let's on the trend line here the relevance is what what's the big trend line that this is riding obviously we saw the announcements at VMworld last year and throughout the year there's a lot of buzz Pat Keller says there's a big wave here with kubernetes what does this announcement mean for you guys with the marketplace trend yeah so what kubernetes is really about is people trying to have an agile operation they're trying to modernize their IT applications and they the best way to do that is build off your current platform expanded and and make it a an innovative a agile platform for you to run kubernetes applications and VM applications together I'm not just that customers are also looking at being able to manage a hybrid cloud environment both on Prem and public cloud together so they want to be able to evolve and modernize their application stack but modernize their infrastructure stack which means hybrid cloud operations with innovative applications kubernetes or container based applications and VMs what's excited about this trend Chris we were talking with us at VMworld last year and we've had many conversations around cloud native but you're seeing cloud native becoming the operating model for modern business I mean this is really the move to the cloud if you look at the successful enterprises even the suppliers the on-premises piece if not move to the cloud native marketplace technologies the on premise isn't effective so it's not so much on premises going away we know it's not but it's turning into cloud native this is the move to the cloud generally this is a big wave yeah absolutely I mean if Jon if you think about it on-premise we have significant market share by far the leader in the market and so what we are trying to do with this is to allow customers to use the current platform they are using but bring their application modern application development on top of the same platform today customers tend to set up stacks which are different right so you have a kubernetes stack you have a stack for the traditional applications you have operators and administrators who are specialized in kubernetes on one side and you have the traditional VM operators on the other side with this move what we are saying is that you can be on the same common platform you can have the same administrators who are used to administering the environment that you already had and at the same time offer the developers what they like which is kubernetes dial-tone that they can come and deploy their applications on the same platform that you use for traditional applications yep all Pat said Cuba is gonna be the dial tone on the internet most Millennials might even know what dial tone is but a buddy mince is is that's the key fabric there's gonna work a straight and you know we've heard over the years skill gap skill gap not a lot of skills out there but when you look at the reality of skills gap it's really about skills gaps and shortages not enough people most CIOs and chief and major security are so that we talk to you say I don't want to fork my development teams I don't want to have three separate teams so I don't have to I want to have automation I want an operating model that's not gonna be fragmented this kind of speaks to this whole idea of you know interoperability and multi-cloud this seems to be the next big way behind ibrid I think it I think it is the next big wake the the thing that customers are looking for is a cloud operating model they like the ability for developers to be able to invoke new services on demand in a very agile way and we want to bring that cloud operating model to on-prem to Google cloud to Amazon Cloud to Microsoft cloud to any of our VC peepee partners you get the same cloud operating experience and it's all driven by a kubernetes based dial-tone it's effective and available within this platform so by bringing a single infrastructure platform that can one run in this hybrid manner and give you the cloud operating agility that developers are looking for that's what's key in version seven says Pat Kelsey near me when he says dial tone of the internet kubernetes does he mean always on or what does he mean specifically just that it's always available what's what says what's the meaning behind that that phrase the the first thing he means is that developers can come to the infrastructure which is the VMware cloud foundation and be able to work with a set of api's that are kubernetes api s-- so developers understand that they're looking for that they understand that dial tone right and you come to our VMware cloud foundation that runs across all these clouds you get the same API said that you can use to deploy their application okay so let's get into the value here of vSphere seven how does VMware vSphere 7 specifically help customers isn't just bolting on kubernetes to vSphere some will say is it that's simple or are you running product management no it's not that easy it's yeah some people say hey just Bolton kubernetes on vSphere it's it's not that easy so so one of the things if if anybody's actually tried deploying kubernetes first it's it's highly complicated um so so definitely one of the things that we're bringing is you call it a bolt on but it's certainly not like that we are making it incredibly simple you talked about IT operational shortages customers want to be able to deploy kubernetes environments in a very simple way the easiest way that we can you can do that is take your existing environment that are out ninety percent of IT and just turn on turn on the kubernetes dial tone and it is as simple as that now it's much more than that in version 7 as well we're bringing in a couple things that are very important you also have to be able to manage at scale just like you would in the cloud you want to be able to have infrastructure almost self-managed and upgrade and lifecycle manage itself and so we're bringing in a new way of managing infrastructure so that you can manage just large scale environments both on-premise and public cloud environments and scale and then associated with that as well is you must make it secure so there's a lot of enhancements we're building into the platform around what we call intrinsic security which is how can we actually build in truly a trusted platform for your developers and IIT yeah I mean I I was just going to touch on your point about the shortage of IT staff and how we are addressing that here the the way we are addressing that is that the IT administrators that are used to administering vSphere can continue to administer this enhanced platform with kubernetes the same way administered the older laces so they don't have to learn anything new they're just working the same way we are not changing any tools process technologies so same as it was before same as it was before more capable dealer and developers can come in and they see new capabilities around kubernetes so it's best of both worlds and what was the pain point that you guys are so obviously the ease-of-use is critical Asti operationally I get that as you look at the cloud native developer Saiga's infrastructure as code means as app developers on the other side taking advantage of it what's the real pain point that you guys are solving with vSphere 7 so I think it's it's it's multiple factors so so first is we've we've talked about agility a few times right there is DevOps as a real trend inside an IT organizations they need to be able to build and deliver applications much quicker they need to be able to respond to the business and to do that what they are doing is is they need infrastructure that is on demand so what what we're really doing in the core kubernetes kind of enablement is allowing that on-demand fulfillment of infrastructure so you get that agility that you need but it's it's not just tied to modern applications it's also your all of your existing business applications and your monitoring applications on one platform which means that you know you've got a very simple and and low-cost way of managing large-scale IT infrastructure so that's a that's a huge piece as well and and then I I do want to emphasize a couple of other things it's we're also bringing in new capabilities for AI and m/l applications for sa P Hana databases where we can actually scale to some of the largest business applications out there and you have all of the capabilities like like the GPU awareness and FPGA were FPGA awareness that we built into the platform so that you can truly run this as the fastest accelerated platform for your most extreme applications so you've got the ability to run those applications as well as your kubernetes and container based applications that's the accelerated application innovation piece of the announcement right that's right yeah it's it's it's quite powerful that we've actually brought in you know basically new hardware awareness into the product and expose that to your developers whether that's through containers or through VMs Chris I want to get your thoughts on the ecosystem and then the community but I want to just dig into one feature you mentioned I get the lifestyle improvement a life cycle improvement I get the application acceleration innovation but the intrinsic security is interesting could you take a minute explain what that is yeah so there's there's a few different aspects one is looking at how can we actually provide a trusted environment and that means that you need to have a way that the the key management that even your administrator is not able to get keys to the kingdom as we would call it you you want to have a controlled environment that you know some of the worst security challenges inside and some of the companies has been your Intel or internal IT staff so you've got to have a way that you can run a trusted environment in independent we've got these fair trust Authority that we released in version 7 that actually gives you a a secure environment for actually managing your keys to the kingdom effectively your certificates so you've got this you know continuous runtime now not only that we've actually gone and taken our carbon black features and we're actually building in full support for carbon black into the platform so that you've got negative security of even your application ecosystem yeah that's been coming up a lot conversations the carbon black in the security piece Chris obviously have vsphere everywhere having that operating model makes a lot of sense but you have a lot of touch points you got cloud hyper scale is got the edge you got partners so the other dominant market share and private cloud we are on Amazon as you well know as your Google IBM cloud Oracle cloud so all the major clouds there is a vSphere stack running so it allows customers if you think about it right it allows customers to have the same operating model irrespective where their workload is residing they can set policies compliance security they said it once it applies to all their environments across this hybrid cloud and it's all for a supported by our VMware cloud foundation which is powered by vSphere 7 yeah I think having that the cloud is API based having connection points and having that reliable easy to use is critical operating model all right guys so let's summarize the announcement what do you guys take Derek take away from this vSphere 7 what is the bottom line what's what's it really mean I think what we're if we look at it for developers we are democratizing kubernetes we already are in 90% of IT environments out there are running vSphere we are bringing to every one of those be sphere environments and all of the virtual infrastructure administrators they can now manage kubernetes environments you can you can manage it by simply upgrading your environment that's a really nice position rather than having independent kind of environments you need to manage so so I think that's that is one of the key things that's in here the other thing though is there is I don't think any other platform out there that other than vSphere that can run in your data center in Google's in Amazon's in Microsoft's in you know thousands of VC PP partners you have one hybrid platform that you can run with and that's got operational benefits that's got efficiency benefits that's got agility benefits yeah I just add to that and say that look we want to meet customers where they are in their journey and we want to enable them to make business decisions without technology getting in the way and I think the announcement that we made today with vSphere 7 is going to help them accelerate their digital transformation journey without making trade-offs on people process and technology and there's more to come that we're laser focused on making our platform the best in the industry for running all kinds of applications and the best platform for a hybrid and multi cloud and so you'll see more capabilities coming in the future stay tuned oh one final question on this news announcement which is this awesome vSphere core product for you guys if I'm the customer tell me why it's gonna be important five years from now because of what I just said it is the only platform that is going to be running across all the public clouds right which will allow you to have an operational model that is consistent across the clouds so think about it if you go to Amazon native and then you have orc Lord and as your you're going to have different tools different processes different people trained to work with those clouds but when you come to VMware and you use our cloud foundation you have one operating model across all these environments and that's going to be game-changing great stuff great stuff thanks for unpacking that for us graduates on the insulin Thank You Vera bees fear 7 News special report here inside the cube conversation I'm John Farrar your thanks for watch [Music] and welcome back everybody Jeff Rick here with the cube we are having a very special Q conversation and kind of the the ongoing unveil if you will of the new VMware vSphere 7 dot gonna get a little bit more of a technical deep dive here today we're excited to have a longtime cube alumni kit Kolbert here is the vp and CTO cloud platform at being work it great to see you yeah and and new to the cube jared rose off he's a senior director of product management at VMware and I'm guessin had a whole lot to do with this build so Jared first off congratulations for birthing this new release and great to have you on board alright so let's just jump into it from kind of a technical aspect what is so different about vSphere seven yeah great so vSphere seven baek's kubernetes right into the virtualization platform and so this means that as a developer I can now use kubernetes to actually provision and control workloads inside of my vSphere environment and it means as an IT admin I'm actually able to deliver kubernetes and containers to my developers really easily right on top of the platform I already run so I think we had kind of a sneaking suspicion that that might be coming when the with the acquisition of the hefty Oh team so really exciting news and I think it you tease it out quite a bit at VMware last year about really enabling customers to deploy workloads across environments regardless of whether that's on Prem public cloud this public cloud that public cloud so this really is the the realization of that vision yes yeah so we talked at VMworld about project Pacific right this technology preview and as Jared mentioned of what that was was how do we take kubernetes and really build it into vSphere as you know we had a hybrid cloud vision for quite a while now how do we proliferate vSphere to as many different locations as possible now part of the broader VMware cloud foundation portfolio and you know as we've gotten more and more of these instances in the cloud on-premises at the edge with service providers there's a secondary question how do we actually evolve that platform so it can support not just the existing workloads but also modern work clothes as well right all right so I think you brought some pictures for us a little demo so why don't ya well into there and let's see what it looks like you guys can cube the demo yes we're gonna start off looking at a developer actually working with the new VMware cloud foundation for an vSphere 7 so what you're seeing here is the developers actually using kubernetes to deploy kubernetes the self eating watermelon right so the developer uses this kubernetes declarative syntax where they can describe a whole kubernetes cluster and the whole developer experience now is driven by kubernetes they can use the coop control tool and all of the ecosystem of kubernetes api is and tool chains to provision workloads right into vSphere and so you know that's not just provisioning workloads though this is also key to the developer being able to explore the things they've already deployed so go look at hey what's the IP address that got allocated to that or what's the CPU load on this you know workload I just deployed on top of kubernetes we've integrated a container registry into vSphere so here we see a developer pushing and pulling container images and you know one of the amazing things about this is from an infrastructure as code standpoint now the developers infrastructure as well as their software is all unified in source control I can check in not just my code but also the description of the kubernetes environment and storage and networking and all the things that are required to run that app so now we're looking at a sort of a side-by-side view where on the right hand side is the developer continuing to deploy some pieces of their application and on the left-hand side we see V Center and what's key here is that as the developer deploys new things through kubernetes those are showing up right inside of the V center console and so the developer and IT are seeing exactly the same things with the same names and so this means what a developer calls their IT department says hey I got a problem with my database we don't spend the next hour trying to figure out which VM they're talking about they got the same name they say they see the same information so what we're gonna do is that you know we're gonna push the the developer screen aside and start digging into the vSphere experience and you know what you'll see here is that V Center is the V Center you've already known and loved but what's different is that now it's much more application focused so here we see a new screen inside of V Center vSphere namespaces and so these vSphere namespaces represent whole logical applications like a whole distributed system now as a single object inside a V Center and when I click into one of these apps this is a managed object inside of e spear I can click on permissions and I can decide which developers have the permission to deploy or read the configuration of one of these namespaces I can hook this into my Active Directory infrastructure so I can use the same you know corporate credentials to access the system I tap into all my existing storage so you know this platform works with all of the existing vSphere storage providers can use storage policy based management to provide storage for kubernetes and it's hooked in with things like DRS right so I can define quotas and limits for CPU and memory and all that's going to be enforced by Drs inside the cluster and again as an as an admin I'm just using vSphere but to the developer they're getting a whole kubernetes experience out of this platform now vSphere also now sucks in all this information from the kubernetes environment so besides you know seeing the VMS and and things that developers have deployed I can see all of the desired state specifications all the different kubernetes objects that the developers have created the compute network and storage objects they're all integrated right inside the the vCenter console and so once again from a diagnostics and troubleshooting perspective this data is invaluable it often saves hours just in trying to figure out what what we're even talking about when we're trying to resolve an issue so the you know as you can see this is all baked right into V Center the V Center experience isn't transformed a lot we get a lot of VI admins who look at this and say where's the kubernetes and they're surprised that like they've been managing kubernetes all this time it just looks it looks like the vSphere experience they've already got but all those kubernetes objects the pods and containers kubernetes clusters load balancer stores they're all represented right there natively in the V Center UI and so we're able to take all of that and make it work for your existing VI admins well that's a it's pretty it's pretty wild you know it really builds off the vision that again I think you kind of outlined kid teased out it at VMworld which was you know the IT still sees vSphere which is what they want to see when they're used to seeing but devs siku Nettie's and really bringing those together in a unified environment so that depending on what your job is and what you're working on that's what you're gonna see in this kind of unified environment yeah yeah as the demo showed it is still vSphere at the center but now there's two different experiences that you can have interacting with vSphere the kubernetes base one which is of course great for developers and DevOps type folks as well as the traditional vSphere interface API is which is great for VI admins and IT operations right and then and really it was interesting to you tease that a lot that was a good little preview of people knew they're watching but you talked about really cloud journey and and kind of this bifurcation of kind of classical school apps that are that are running in their classic memes and then kind of the modern you know county cloud native applications built on kubernetes and youyou outlined a really interesting thing that people often talk about the two ends of the spectrum and getting from one to the other but not really about kind of the messy middle if you will and this is really enabling people to pick where along that spectrum they can move their workloads or move their apps ya know I think we think a lot about it like that that we look at we talk to customers and all of them have very clear visions on where they want to go their future state architecture and that involves embracing cloud it involves modernizing applications and you know as you mentioned that it's it's challenging for them because I think what a lot of customers see is this kind of these two extremes either you're here where you are kind of the old current world and you got the bright Nirvana future on the far end there and they believe it's the only way to get there is to kind of make a leap from one side to the other that you have to kind of change everything out from underneath you and that's obviously very expensive very time-consuming and very error-prone as well there's a lot of things that can go wrong there and so I think what we're doing differently at VMware is really to your point as you call it the the messy middle I would say it's more like how do we offer stepping stones along that journey rather than making this one giant leap we had to invest all this time and resources how come you able people to make smaller incremental steps each of which have a lot of business value but don't have a huge amount of cost right and its really enabling kind of this next gen application where there's a lot of things that are different about about one of the fundamental things is we're now the application defines a reach sources that it needs to operate versus the resources defining kind of the capabilities of what the what the application can't do and that's where everybody is moving as quickly as as makes sense you said not all applications need to make that move but most of them should and most of them are and most of them are at least making that journey you see that yeah definitely I mean I think that you know certainly this is one of the big evolutions we're making in vSphere from you know looking historically at how we managed infrastructure one of things we enable in VCR 7 is how we manage applications right so a lot of the things you would do in infrastructure management of setting up security rules or encryption settings or you know your your resource allocation you would do this in terms of your physical and virtual infrastructure you talk about it in terms of this VM is going to be encrypted or this VM is gonna have this firewall rule and what we do in vSphere 7 is elevate all of that to application centric management so you actually look at an application and say I want this application to be constrained to this much CPU or I want this application to be have these security rules on it and so that shifts the focus of management really up to the application level right yeah and like I kind of even zoom back a little bit there and say you know if you look back one thing we did was something like V San before that people had to put policies on a LUN you know an actual storage LUN and a storage array and then by virtue of a workload being placed on that array it inherited certain policies right and so these have turned that around allows you to put the policy on the VM but what jerez talking about now is that for a modern workload a modern were close not a single VM it's it's a collection of different things you've got some containers in there some VMs probably distributed maybe even some on-prem some in the cloud and so how do you start managing that more holistically and this notion of really having an application as a first-class entity that you can now manage inside of vSphere it's really powerful and very simplifying one right and why this is important is because it's this application centric point of view which enables the digital transformation that people are talking about all the time that's it's a nice big word but the rubber hits the road is how do you execute and deliver applications and more importantly how do you continue to evolve them and change them you know based on either customer demands or competitive demands or just changes in the marketplace yeah well you look at something like a modern app that maybe has a hundred VMs that are part of it and you take something like compliance right so today if I want to check of this app is compliant I got to go look at every individual VM and make sure it's locked down and hardened and secured the right way but now instead what I can do is I can just look at that one application object inside of each Center set the right security settings on that and I can be assured that all the different objects inside of it are gonna inherit that stuff so it really simplifies that it also makes it so that that admin can handle much larger applications you know if you think about vCenter today you might log in and see a thousand VMs in your inventory when you log in with vSphere seven what you see is a few dozen applications so a single admin can manage a much larger pool of infrastructure many more applications and they could before because we automate so much of that operation and it's not just the scale part which is obviously really important but it's also the rate of change and this notion of how do we enable developers to get what they want to get done done ie building applications well at the same time enabling the IT operations teams to put the right sort of guardrails in place around compliance and security performance concerns these sorts of elements and so being by being able to have the IT operations team really manage that logical application at that more abstract level and then have the developer be able to push in new containers or new VMs or whatever they need inside of that abstraction it actually allows those two teams to work actually together and work together better they're not stepping over each other but in fact now they can both get what they need to get done done and do so as quickly as possible but while also being safe and in compliance is ready fourth so there's a lot more to this is a very significant release right again a lot of foreshadowing if you go out and read the tea leaves that's a pretty significant you know kind of RER context or many many parts of ease of beer so beyond the kubernetes you know kind of what are some of the other things that are coming out and there's a very significant release yeah it's a great question because we tend to talk a lot about kubernetes what was project Pacific but is now just part of vSphere and certainly that is a very large aspect of it but to your point you know vSphere 7 is a massive release with all sorts of other features and so instead of a demo here let's pull up with some slides right look at what's there so outside of kubernetes there's kind of three main categories that we think about when we look at vSphere seven so the first first one is simplified lifecycle management and then really focus on security it's a second one and then applications as well out both including you know the cloud native apps that don't fit in the kubernetes bucket as well as others and so we go on the first one the first column there there's a ton of stuff that we're doing around simplifying life cycle so let's go to the next slide here where we can dive in a little bit more to the specifics so we have this new technology vSphere lifecycle management VL cm and the idea here is how do we dramatically simplify upgrades lifecycle management of the ESX clusters and ESX hosts how do we make them more declarative with a single image you can now specify for an entire cluster we find that a lot of our vSphere admins especially at larger scales have a really tough time doing this there's a lot of in and out today it's somewhat tricky to do and so we want to make it really really simple and really easy to automate as well so if you're doing kubernetes on kubernetes I suppose you're gonna have automation on automation right because they're upgrading to the sevens is probably not any consequent inconsequential tasks mm-hm and yeah and going forward and allowing you know as we start moving to deliver a lot of this great VCR functionality at a more rapid clip how do we enable our customers to take advantage of all those great things we're putting out there as well right next big thing you talk about is security yep we just got back from RSA thank goodness we got that that show in before all the badness started yeah but everyone always talked about security's got to be baked in from the bottom to the top yeah talk about kind of the the changes in the security so done a lot of things around security things around identity Federation things around simplifying certificate management you know dramatic simplifications there across the board one I want to focus on here on the next slide is actually what we call vSphere trust Authority and so with that one what we're looking at here is how do we reduce the potential attack surfaces and really ensure there's a trusted computing base when we talk to customers what we find is that they're nervous about a lot of different threats including even internal ones right how do they know all the folks that work for them can be fully trusted and obviously if you're hiring someone you somewhat trust them but you know what what's how do you implement that the concept of least privilege right or zero trust right yeah topic exactly so the idea with trust authorities that we can specify a small number of physical ESX hosts that you can really lock down and sure fully secure those can be managed by a special vCenter server which is in turn very lockdown only a few people have access to it and then those hosts and that vCenter can then manage other hosts that are untrusted and can use attestation to actually prove that okay these untrusted hosts haven't been modified we know they're okay so they're okay to actually run workloads on they're okay to put data on and that sort of thing so is this kind of like building block approach to ensure that businesses can have a very small trust base off of which they can build to include their entire vSphere environment right and then the third kind of leg of the stool is you know just better leveraging you know kind of a more complex asset ecosystem if you know what things like FPGAs and GPUs and you know kind of all of the various components that power these different applications which now the application could draw the appropriate resources as needed so you've done a lot of work here as well yeah there's a ton of innovation happening in the hardware space as you mentioned all sort of accelerators coming out we all know about GPUs and obviously what they can do for machine learning and AI type use cases not to mention 3d rendering but you know FPGAs and all sorts of other things coming down the pike as well there and so what we found is that as customers try to roll these out they have a lot of the same problems that we saw in the very early days of virtualization ie silos of specialized hardware that different teams were using and you know what you find is all things we found before you found we find very low utilization rates inability to automate that inability to manage that well putting security and compliance and so forth and so this is really the reality that we see at most customers and it's funny because and some ones you think well well shouldn't we be past this as an industry shouldn't we have solved this already you know we did this with virtualization but as it turns out the virtualization we did was for compute and then storage and network but now we really needed to virtualize all these accelerators and so that's where this bit fusion technology that we're including now with vSphere it really comes to the forefront so if you see in the current slide we're showing here the challenge is that just these separate pools of infrastructure how do you manage all that and so if you go to the we go to the next slide what we see is that with bit fusion you can do the same thing that we saw with compute virtualization you can now pool all these different silos infrastructure together so they become one big pool of GPUs of infrastructure that anyone in an organization can use we can you know have multiple people sharing a GPU we can do it very dynamically and the great part of it is is that it's really easy for these folks to use they don't even need to think about it in fact integrates seamlessly with their existing workflows so it's pretty it's pretty trick is because the classifications of the assets now are much much larger much varied and much more workload specific right that's really the opportunities flash they are they're good guys are diverse yeah and so like you know a couple other things just I don't have a slide on it but just things we're doing to our base capabilities things around DRS and vmotion really massive evolutions there as well to support a lot of these bigger workloads right so you look at some of the massive sa P Hana or Oracle databases and how do we ensure that the emotion can scale to handle those without impacting their performance or anything else they're making DRS smarter about how it does load balancing and so forth right now a lot of this stuff not just kind of brand new cool new accelerator stuff but it's also how do we ensure the core ass people have already been running for many years we continue to keep up with the innovation and scale there as well right all right so do I give you the last word you've been working on this for a while there's a whole bunch of admins that have to sit and punch keys what do you what do you tell them what should they be excited about what are you excited for them in this new release I think what I'm excited about is how you know IT can really be an enabler of the transformation of modern apps right I think today you look at a lot of these organizations and what ends up happening is the app team ends up sort of building their own infrastructure on top of IT infrastructure right and so now I think we can shift that story around I think that there's you know there's an interesting conversation that a lot of IT departments and appdev teams are gonna be having over the next couple years about how do we really offload some of these infrastructure tasks from the dev team make you more productive give you better performance availability disaster recovery and these kinds of capabilities awesome well Jared congratulations that get both of you for forgetting to release out I'm sure it was a heavy lift and it's always good to get it out in the world and let people play with it and thanks for for sharing a little bit more of a technical deep dive I'm sure there's ton more resources from people I even want to go down into the weeds so thanks for stopping by thank you thank you all right ease Jared he's kid I'm Jeff you're watching the cube we're in the Palo Alto studios thanks for watching we'll see you next time [Music] hi and welcome to a special cube conversation I'm Stu min a minute and we're digging into VMware vSphere seven announcement we've had conversations with some of the executives some of the technical people but we know that there's no better way to really understand a technology than to talk to some of the practitioners that are using it so really happy to have joined me for the program I have Bill Buckley Miller who is in infrastructure designer with British Telecom joining me digitally from across the pond bill thanks so much for joining us nice - all right so Phil let's start of course British Telecom I think most people know you know what BT is and it's a you know a really sprawling company tell us a little bit about you know your group your role and what's your mandate okay so my group it's called service platforms it's the bit of BT that services all of our multi millions of our customers so they we have broadband we have TV we have mobile we have DNS and email systems and one and it's all about our customers it's not a B to be part of BT you with me we we specifically focus on those kind of multi million customers that we've got in those various services I'm in particular my group is for we do infrastructure so we really do from data center all the way up to really about boot time or so we'll just past boot time and the application developers look after that stage and above okay great we definitely gonna want to dig in and talk about that that boundary between the infrastructure teams and the application teams but let's talk a little bit first you know we're talking about VMware so you know how long's your organization been doing VMware and tell us you know what you see with the announcement that VMware's making work BC or seven sure well I mean we've had a really great relationship with VMware for about twelve thirteen years something like that and it's a absolutely key part of our of our infrastructure it's written throughout BT really in every part of our operations design development and the whole ethos of the company is based around a lot of VMware products and so one of the challenges that we've got right now is application architectures are changing quite significantly at the moment and as you know in particular with serving us and with containers and a whole bunch of other things like that we're very comfortable with our ability to manage VMs and have been for a while we currently use extensively we use vSphere NSX t.v raps log insight network insight and a whole bunch of other VMware constellation applications and our operations teams know how to use that they know how to optimize they know how to capacity plan and troubleshoot so that's that's great and that's been like that for a half a decade at least we've been really really confident with our ability to still with Yemen where environments and Along Came containers and like I say multi cloud as well and what we were struggling with was the inability to have a cell pane a glass really on all of that and to use the same people and the same same processes to manage a different kind of technology so we we'd be working pretty closely with VMware on a number of different containerization products for several years now I would really closely with the b-string integrated containers guys in particular and now with the Pacific guys with really the idea that when we we bring in version 7 and the containerization aspects of version 7 we'll be in a position to have that single pane of glass to allow our operations team to really barely differentiate between what's a VM and what's a container that's really the holy grail right so we'll be able to allow our developers to develop our operations team to deploy and to operate and our designers to see the same infrastructure whether that's on premises cloud or off premises and be able to manage the whole piece in that was bad ok so Phil really interesting things you walked through here you've been using containers in a virtualized environment for a number of years want to understand in the organizational piece just a little bit because it sounds I manage all the environment but you know containers are a little bit different than VMs you know if I think back you know from an application standpoint it was you know let's stick it in a vm I don't need to change it and once I spin up a VM often that's gonna sit there for you know months if not years as opposed to you know I think about a containerization environment it's you know I really want a pool of resources I'm gonna create and destroy things all the time so you know bring us inside that organizational piece you know how much will there need to be interaction and more interaction or change in policies between your infrastructure team and your app dev team well yes making absolutely right that's the nature and that the time scales that were talking about between VMs and containers oh he's wildly different as you say we we probably oughta certainly have VMs in place now that were in place in 2000 and 2018 certainly but I imagine I haven't haven't really been touched whereas as you say VMs and a lot of people talk about spinning them all up all the time there are parts of our architecture that require that in particular the very client facing bursty stuff it you know does require spinning up spinning down pretty quickly but some of our smaller the containers do sit around for weeks if not if not months I really just depend on the development cycle aspects of that but the heartbeat that we've we've really had was just the visualizing it and there are a number different products out there that allow you to see the behavior of your containers and understand the resource requirements that they are having at any given moment allows troubleshoot and so on but they are not they need their new products their new things that we we would have to get used to and also it seems that there's an awful lot of competing products quite a Venn diagram if in terms of functionality and user abilities to do that so through again again coming back to being able to manage through vSphere to be able to have a list of VMs and alongside it is a list of containers and to be able to use policies to define how the behave in terms of their networking to be able to essentially put our deployments on Rails by using in particular tag based policies means that we can take the onus of security we can take the onus of performance management and capacity management away from the developers you don't really care about a lot of time and they can just get on with their job which is to develop new functionality and help our customers so that then means that then we have to be really responsible about defining those policies and making sure that they're adhered to but again we know how to do that with VMs new visa so the fact that we can actually apply that straightaway just to add slightly different completely unit which is really what we're talking about here is ideal and then to be able to extend that into multiple clouds as well because we do use multiple cards where AWS and as your customers and were between them is an opportunity that we can't do anything of them be you know excited about take oh yeah still I really like how you described it really the changing roles that are happening there in your organization need to understand right there's things that developers care about you know they want to move fast they want to be able to build new things and there's things that they shouldn't have to worry about and you know we talked about some of the new world and it's like oh can the platform underneath this take care of it well there there's some things platforms take care of there's some things that the software or you know your theme is going to need to understand so maybe if you could dig in a little bit some of those what are the drivers from your application portfolio what is the business asking of your organization that that's driving this change and you know being one of those you know tailwind pushing you towards you know kubernetes and the the vSphere 7 technologies well it all comes down with the customers right our customers want new functionality they want new integrations they want new content and they want better stability and better performance and our ability to extend or contracting capacity as needed as well so they're the real ultimate we want to give our customers the best possible experience of our products and services so we have to address that really from a development perspective it's our developers that have the responsibility to design them to deploy those so we have to in infrastructure we have to act as a firm foundation really underneath all of that that allows them to know that what they spend their time and develop and want to push out to our customers is something that can be trusted as performant we understand where their capacity requirements are coming from in in the short term and in the long term for that and it's secure as well obviously is a big aspect to it so really we're just providing our developers with the best possible chance of giving our customers what will hopefully make them delighted great Phil you've mentioned a couple of times that you're using public clouds as well as you know your your your your VMware farm one of make sure I if you can explain a little bit a couple of things number one is when it comes to your team especially your infrastructure team how much are they involved with setting up some of the the basic pieces or managing things like performance in the public cloud and secondly when you look at your applications are some of your clouds some of your applications hybrid going between the data center and the public cloud and I haven't talked to too many customers that are doing applications that just live in any cloud and move things around but you know maybe if you could clarify those pieces as to you know what cloud really means to your organization and your applications sure well I mean to us climate allows us to accelerate development she's nice because it means we don't have to do on-premises capacity lifts for new pieces of functionality or so we can initially build in the cloud and test in the cloud but very often applications really make better sense especially in the TV environment where people watch TV all the time I mean yes there are peak hours and lighter hours of TV watching same goes for broadband really but we generally we're well more than an eight-hour application profile so what that allows us to do then is to have well it makes sense we run them inside our organization where we have to run them in our organization for you know data protection reasons or whatever then we can do that as well but where we say for instance we have a boxing match on and we're going to be seen enormous spike in the amount of customers that want to sign up into our order journey for to allow them to view that and to gain access to that well why would you spend a lot of money on servers just for that level of additional capacity so we do absolutely have hybrid applications not sorry hybrid blocks we have blocks of suburb locations you know dozens of them really to support oil platform and what you would see is that if you were to look at our full application structure for one of the platform as I mentioned that some of the smoothers application blocks I have to run inside some can run outside and what we want to be able to do is to allow our operations team to define that again by policy as to where they run and to you know have a system that allows us to transparently see where they're running how they're running and the implications of those decisions so that we can tune those maybe in the future as well and that way we best serve our customers we you know we get to get our customers yeah what they need all right great Phil final question I have for you you've been through a few iterations of looking at VMS containers public cloud what what advice would you give your peers with the announcement of vSphere 7 and how they can look at things today in 2020 versus what they might have looked at say a year or two ago well I'll be honest I was a little bit surprised by vSphere so we knew that VMware we're working on trying to make containers on the same level both from a management deployment perspective as we MS I mean they're called VMware after all we knew that they were looking it's no surprise by just quite how quickly they've managed to almost completely reinvent their application really it's you know if you look at the whole tansy stuff from the Mission Control stuff I think a lot of people were blown away by just quite how happy VMware were to reinvent themselves and from an application perspective you know and to really leap forward and this is the very between version six and seven I've been following these since version three at least and it's an absolutely revolutionary change in terms of the overall architecture the aims to - what they want to achieve with the application and you know luckily the nice thing is is that if you're used to version six is not that big a deal it's really not that big a deal to move forward at all it's not such a big change to process and training and things like that but my word there's no awful lot of work underneath that underneath the covers and I'm really excited and I think other people in my position should really just take it as an opportunity to really revisit what they can achieve with them in particular with vSphere and with in combination with and SXT it's it's but you know it's quite hard to put into place unless you've seen the slide or slides about it and useless you've seen the products just how revolutionary the the version 7 is compared to previous revisions which have kind of evolved for a couple of years so yeah I think I'm really excited to run it and know a lot of my peers other companies that I speak with quite often are very excited about seven as well so yeah I'm really excited about the whole ball base well Phil thank you so much absolutely no doubt this is a huge move for VMware the entire company and their ecosystem rallying around helped move to the next phase of where application developers and infrastructure need to go Phil Buckley joining us from British Telecom I'm Stu minimun thank you so much for watching the queue

[Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] you [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] [Music] hello and welcome to the Palo Alto students of the cube um John free we're here for a special cube conversation and special report big news from VMware discuss the launch of the availability of vSphere 7 I'm here with Chris Prasad SVP and general manager of the vSphere business and cloud platform business unit and Paul Turner VP a VP of Product Management guys thanks for coming in and talking about the big news thank you for having us you guys announced some interesting things back in march around containers kubernetes and vSphere Chris just about the hard news what's being announced today we are announcing the general availability of vSphere 7 John it's by far the biggest release that we have done in the last 10 years we previewed it this project Pacific a few months ago with this release we are putting kubernetes native support into the vSphere platform what that allows us to do is give customers the ability to run both modern applications based on kubernetes and containers as well as traditional VM based applications on the same platform and it also allows the IT departments to provide their developers cloud operating model using the VMware cloud foundation that is powered by this release this is a key part of our tansu portfolio of solutions and products that we announced this year and it is star gated fully at the developers of modern applications and the specific news is vSphere 7 is general available generally vSphere 7 yes ok that so let's on the trend line here the relevance is what what's the big trend line that this is riding obviously we saw the announcements at VMworld last year and throughout the year there's a lot of buzz pascal Cerner says there's a big wave here with kubernetes what does this announcement mean for you guys with the marketplace trend yeah so what kubernetes is really about is people trying to have an agile operation they're trying to modernize their IT applications and they the best way to do that is build off your current platform expanded and and make it a an innovative a agile platform for you to run kubernetes applications and VM applications together I'm not just that customers are also looking at being able to manage a hybrid cloud environment both on Prem and public cloud together so they want to be able to evolve and modernize their application stack but modernize their infrastructure stack which means hybrid cloud operations with innovative applications kubernetes or container based applications and VMs was excited about this trend Chris we were talking with us at vmworld last year and we've had many conversations around cloud native but you're seeing cloud native becoming the operating model for modern business I mean this is really the move to the cloud if you look at the successful enterprises and even the suppliers the on-premises piece if not move to the cloud native marketplace technologies the on premise isn't effective so it's not so much on premises going away we know it's not but it's turning into cloud native this is the move to the cloud generally this is a big wave yeah absolutely I mean if John if you think about it on-premise we have significant market share by far the leader in the market and so what we are trying to do with this is to allow customers to use the current platform they are using but bring their application modern application development on top of the same platform today customers tend to set up stacks which are different right so you have a kubernetes stack you have a stack for the traditional applications you have operators and administrators who are specialized in kubernetes on one side and you have the traditional VM operators on the other side with this move what we are saying is that you can be on the same common platform you can have the same administrators who are used to administering the environment that you already had and at the same time offer the developers what they like which is kubernetes dial tone that they can come and deploy their applications on the same platform that you use for traditional applications yeah Paul Paul Pat said Cuba is gonna be the dial tone on the internet most Millennials might even know what dial tone is but what he meant is is that's the key fabric there's gonna work a straight and you know we've heard over the years skill gap skill gap not a lot of skills out there but when you look at the reality of skills gap it's really about skills gaps and shortages not enough people most CIOs and chief and major securitizers as we talk to you say I don't want to fork my development teams I don't want to have three separate teams so I don't have to I I want to have automation I want an operating model that's not gonna be fragmented this kind of speaks to this whole idea of you know interoperability and multi clout this seems to be the next big way behind ibrid I think it I think it is the next big wake the the thing that customers are looking for is a cloud operating model they like the ability for developers to be able to invoke new services on demand in a very agile way and we want to bring that cloud operating model to on-prem to Google cloud to Amazon Cloud to Microsoft cloud to any of our VC PP partners you get the same cloud operating experience and it's all driven by kubernetes based dial tone it's effective and available within this platform so by bringing a single infrastructure platform that can one run in this hybrid manner and give you the cloud operating agility that developers are looking for that's what's key in version seven says Pat Kelsey near me when he says dial tone of the Internet kubernetes does he mean always on or what does he mean specifically just that it's always available what's what says what's the meaning behind that that phrase no I the the first thing he means is that developers can come to the infrastructure which is the VMware cloud foundation and be able to work with a set of api's that are kubernetes api s-- so developers understand that they are looking for that they understand that dial tone right and you come to our VMware cloud foundation that one across all these clouds you get the same API said that you can use to deploy that application okay so let's get into the value here of vSphere seven how does vmware vsphere 7 specifically help customers isn't just bolting on kubernetes to vSphere some will say is it that's simple or user you running product management no it's not that easy it's yeah some people say hey use bolton kubernetes on vSphere it's it's not that easy so so one of the things if if anybody has actually tried deploying kubernetes first its highly complicated and so so definitely one of the things that we're bringing is you call it a bolt-on but it's certainly not like that we are making it incredibly simple and you talked about IT operational shortages customers want to be able to deploy kubernetes environments in a very simple way the easiest way that we can you can do that is take your existing environment that are out 90% of IT and just turn on turn on the kubernetes dial tone and it is as simple as that now it's much more than that in version 7 as well we're bringing in a couple things that are very important you also have to be able to manage at scale just like you would in the cloud you want to be able to have infrastructure almost self manage and upgrade and lifecycle manage itself and so we're bringing in a new way of managing infrastructure so that you can manage just large-scale environments both on-premise and public cloud environments and scale and then associated with that as well is you must make it secure so there's a lot of enhancements we're building into the platform around what we call intrinsic security which is how can we actually build in truly a trusted platform for your developers and IT yeah I mean I I was just going to touch on your point about the shortage of IT staff and how we are addressing that here the the way we are addressing that is that the IT administrators that are used to administering vSphere can continue to administer this enhanced platform with kubernetes the same way they administered the older releases so they don't have to learn anything new they are just working the same way we are not changing any tools process technologies so same as it was before same as Italy before more capable they are and developers can come in and they see new capabilities around kubernetes so it's best of both worlds and what was the pain point that you guys are so obviously the ease-of-use is critical Asti operationally I get that as you look at the cloud native developer Saiga's infrastructure as code means as app developers on the other side taking advantage of it what's the real pain point that you guys are solving with vSphere 7 so I think it's it's it's multiple factors so so first is we've we've talked about agility a few times right there is DevOps is a real trend inside an IT organizations they need to be able to build and deliver applications much quicker they need to be able to respond to the business and to do that what they are doing is is they need infrastructure that is on demand so what what we're really doing in the core kubernetes kind of enablement is allowing that on-demand fulfillment of infrastructure so you get that agility that you need but it's it's not just tied to modern applications it's also your all of your existing business applications and your modern applications on one platform which means that you know you've got a very simple and and low-cost way of managing large-scale IT infrastructure so that's a that's a huge piece as well and and then I I do want to emphasize a couple of other things it's we're also bringing in new capabilities for AI and ML applications for sa P Hana databases where we can actually scale to some of the largest business applications out there and you have all of the capabilities like like the GPU awareness and FPGA our FPGA awareness that we built into the platform so that you can truly run this as the fastest accelerated platform for your most extreme applications so you've got the ability to run those applications as well as your kubernetes and container based applications that's the accelerated application innovation piece of the announcement right that's right yeah it's it's it's quite powerful that we've actually brought in you know basically new hardware awareness into the product and expose that to your developers whether that's through containers or through VMs Chris I want to get your thoughts on the ecosystem and then in the community but I want to just dig into one feature you mentioned I get the lifestyle improvement a life cycle improvement I get the application acceleration innovation but the intrinsic security is interesting could you take a minute explain what that is yeah so there's there's a few different aspects one is looking at how can we actually provide a trusted environment and that means that you need to have a way that the the key management that even your administrator is not able to get keys to the kingdom as we would call it you you want to have a controlled environment that you know some of the worst security challenges inside and some of the companies has been your in choler internal IT staff so you've got to have a way that you can run a trusted environment and independent we've got these fair trust authority that we released in version 7 that actually gives you a a secure environment for actually managing your keys to the kingdom effectively your certificates so you've got this you know continuous runtime now not only that we've actually gone and taken our carbon black features and we're actually building in full support for carbon black into the platform so that you've got negative security of even your application ecosystem yeah that's been coming up a lot in conversations the carbon black on the security piece chrishelle see these fear everywhere having that operating model makes a lot of sense but you have a lot of touch points you got cloud hyper scale is that the edge you got partners so the other dominant market share and private cloud we are on Amazon as you well know as your Google IBM cloud Oracle cloud so all the major clouds there is a vSphere stack running so it allows customers if you think about it right it allows customers to have the same operating model irrespective of where their workload is residing they can set policies compliance security they said it wants it applies to all their environments across this hybrid cloud and it's all fun a supported by our VMware cloud foundation which is powered by vSphere 7 yeah I think having that the cloud is API based having connection points and having that reliable easy to use is critical operating model all right guys so let's summarize the announcement what do you guys take dare take away from this vSphere 7 what is the bottom line what's what's it really mean I I think what we're if we look at it for developers we are democratizing kubernetes we already are in 90% of IT environments out there are running vSphere we are bringing to every one of those vSphere environments and all of the virtual infrastructure administrators they can now manage kubernetes environments you can you can manage it by simply upgrading your environment that's a really nice position rather than having independent kind of environments you need to manage so so I think that's that is one of the key things that's in here the other thing though is there is I don't think any other platform out there that other than vSphere that can run in your data center in Google's in Amazon's in Microsoft's in you know thousands of VC PP partners you have one hybrid platform that you can run with and that's got operational benefits that's got efficiency benefits that's got agility benefits yeah I just add to that and say that look we want to meet customers where they are in their journey and we want to enable them to make business decisions without technology getting in the way and I think the announcement that we made today with vSphere 7 is going to help them accelerate their digital transformation journey without making trade-offs on people process and technology and there's more to come that we're laser focused on making our platform the best in the industry for running all kinds of applications and the best platform for a hybrid and multi cloud and so you'll see more capabilities coming in the future stay tuned oh one final question on this news announcement which is this awesome we spear core product for you guys if I'm the customer tell me why it's gonna be important five years from now because of what I just said it is the only platform that is going to be running across all the public clouds right which will allow you to have an operational model that is consistent across the clouds so think about it if you go the Amazon native and then yeah warlord and agile you're going to have different tools different processes different people trained to work with those clouds but when you come to VMware and you use our cloud foundation you have one operating model across all these environments and that's going to be game-changing great stuff great stuff thanks for unpacking that for us graduates on the announcement thank you at vSphere 7 News special report here inside the cube conversation I'm John Fergus thanks for watching [Music] and welcome back everybody Jeff Rick here with the cube we are having a very special cube conversation and kind of the the ongoing unveil if you will of the new a VMware vSphere seven dot gonna get a little bit more of a technical deep dive here today we're excited to have a longtime cube alumni kit Kolbert here is the vp and CTO cloud platform at being work it great to see you yeah and and new to the cube jared rose off he's a senior director of product management at VMware and I'm guessin had a whole lot to do with this build so Jared first off congratulations for birthing this new release and great to have you on board alright so let's just jump into it from kind of a technical aspect what is so different about vSphere seven yeah great so vSphere seven baek's kubernetes right into the virtualization platform and so this means that as a developer I can now use kubernetes to actually provision and control workloads inside of my vSphere environment and it means as an IT admin I'm actually able to deliver kubernetes and containers to my developers really easily right on top of the platform I already run so I think we had kind of a sneaking suspicion that that might be coming when the with the acquisition of the hefty Oh team so really exciting news and I think it you tease it out quite a bit at VMware last year about really enabling customers to deploy workloads across environments regardless of whether that's on Prem public cloud this public cloud that public cloud so this really is the realization of that vision yes yeah so we talked at VMworld about project Pacific all right this technology preview and as Jared mentioned of what that was was how do we take kubernetes and really build it into vSphere as you know we had a hybrid cloud vision for quite a while now how do we proliferate vSphere to as many different locations as possible now part of the broader VMware cloud foundation portfolio and you know as we've gotten more and more of these instances in the cloud on-premises at the edge with service providers there's a secondary question how do we actually evolve that platform so it can support not just the existing workloads but also modern workflows as well right all right so I think you brought some pictures for us a little demo so I don't know yeah why was dive into there and let's see what it looks like you guys can cube the demo yes we're gonna start off looking at a developer actually working with the new VMware cloud foundation for an vSphere 7 so what you're seeing here is the developers actually using kubernetes to deploy kubernetes the self eating watermelon right so the developer uses this kubernetes declarative syntax where they can describe a whole kubernetes cluster and the whole developer experience now is driven by kubernetes they can use the coop control tool and all of the ecosystem of kubernetes api is and tool chains to provision workloads right into vSphere and so you know that's not just provisioning workloads though this is also key to the developer being able to explore the things they've already deployed so go look at hey what's the IP address that got allocated to that or what's the CPU load on this you know workload I just deployed on top of kubernetes we've integrated a container registry into vSphere so here we see a developer pushing and pulling container images and you know one of the amazing things about this is from an infrastructure as code standpoint now the developers infrastructure as well as their software is all unified in source control I can check in not just my code but also the description of the kubernetes environment and storage and networking and all the things that are required to run that app so now we're looking at a sort of a side-by-side view where on the right hand side is the developer continuing to deploy some pieces of their application and on the left-hand side we see V Center and what's key here is that as the developer deploys new things through kubernetes those are showing up right inside of the V center console and so the developer and IT are seeing exactly the same things with the same names and so this means what a developer calls their IT department says hey I got a problem with my database we don't spend the next hour trying to figure out which VM they're talking about they got the same name they say they see the same information so what we're gonna do is that you know we're gonna push the the developer screen aside and start digging into the vSphere experience and you know what you'll see here is that V Center is the V Center you've already known and loved but what's different is that now it's much more application focused so here we see a new screen inside of V Center vSphere namespaces and so these vSphere namespaces represent logical applications like a whole distributed system now as a single object inside a V Center and when I click into one of these apps this is a managed object inside of East fear I can click on permissions and I can decide which developers have the permission to deploy or read the configuration of one of these namespaces I can hook this into my active directory infrastructure so I can use the same you know corporate credentials to access the system I tap into all my existing storage so you know this platform works with all of the existing vSphere storage providers I can use storage policy based management to provide storage for kubernetes and it's hooked in with things like DRS right so I can define quotas and limits for CPU and memory and all that's going to be enforced by DRS inside the cluster and again as an as an admin I'm just using vSphere but to the developer they're getting a whole kubernetes experience out of this platform now vSphere also now sucks in all this information from the kubernetes environment so besides you know seeing the VMS and and things that developers have deployed i can see all of the desired state specifications all the different kubernetes objects that the developers have created the compute network and storage objects they're all integrated right inside the the vCenter console and so once again from a diagnostics and troubleshooting perspective this data is invaluable it often saves hours just in trying to figure out what what we're even talking about when we're trying to resolve an issue so the you know as you can see this is all baked right into V Center the V Center experience isn't transformed a lot we get a lot of VI admins who look at this and say where's the kubernetes and they're surprised that like they've been managing kubernetes all this time it just looks it looks like the vSphere experience they've already got but all those kubernetes objects the pods and containers kubernetes clusters load balancer stores they're all represented right there natively in the V Center UI and so we're able to take all that and make it work for your existing VI admins well that's a it's pretty it's pretty wild you know it really builds off the vision that again I think you kind of outlined kit teased out it at VMworld which was you know the IT still sees vSphere which is what they want to see when they're used to seeing but devs siku Nettie's and really bringing those together in a unified environment so that depending on what your job is and what you're working on that's what you're gonna see in this kind of unified environment yeah yeah as the demo showed it is still vSphere at the center but now there's two different experiences that you can have interacting with vSphere the kubernetes base one which is of course great for developers and DevOps type folks as well as a traditional vSphere interface API is which is great for VI admins and IT operations right and then and really it was interesting to you tease that a lot that was a good little preview of people knew they're watching but you talked about really cloud journey and and kind of this bifurcation of kind of classic old-school apps that are that are running in their classic themes and then kind of the modern you know counting cloud native applications built on kubernetes and youyou outlined a really interesting thing that people often talk about the two ends of the spectrum and getting from one to the other but not really about kind of the messy middle if you will and this is really enabling people to pick where along that spectrum they can move their workloads or move their apps ya know I think we think a lot about it like that that we look at we talk to customers and all of them have very clear visions on where they want to go their future state architecture and that involves embracing cloud it involves modernizing applications and you know as you mentioned that it's it's challenging for them because I think what a lot of customers see is this kind of these two extremes either you're here where you are kind of the old current world and you got the bright Nirvana future on the far end there and they believe it's the only way to get there is to kind of make a leap from one side to the other that you have to kind of change everything out from underneath you and that's obviously very expensive very time-consuming and very error-prone as well there's a lot of things that can go wrong there and so I think what we're doing differently at VMware is really to your point as you call it the messy middle I would say it's more like how do we offer stepping stones along that journey rather than making this one giant leap we had to invest all this time and resources how come you able people to make smaller incremental steps each of which have a lot of business value but don't have a huge amount of cost right and its really enabling kind of this next gen application where there's a lot of things that are different about it but one of the fundamental things is we're now the application defines a sources that it needs to operate versus the resources defining kind of the capabilities of what the what the application can do and that's where everybody is moving as quickly as as makes sense you said not all applications need to make that move but most of them should and most of them are and most of them are at least making that journey did you see that yeah definitely I mean I think that you know certainly this is one of the big evolutions we're making in vSphere from you know looking historically at how we managed infrastructure one of things we enable in VCR 7 is how we manage applications right so a lot of the things you would do in infrastructure management of setting up security rules or encryption settings or you know your resource allocation you would do this in terms of your physical and virtual infrastructure you talked about it in terms of this VM is going to be encrypted or this VM is gonna have this firewall rule and what we do in vSphere 7 is elevate all of that to application centric management so you actually look at an application and say I want this application to be constrained to this much CPU or I want this application to be have these security rules on it and so that shifts the focus of management really up to the application level right yeah and like kind of even zoom back a little bit there and say you know if you look back one thing we did was something like V San before that people had to put policies on a LUN you know an actual storage LUN and a storage array and then by virtue of a workload being placed on that array it inherited certain policies right and so these hammer turned that around allows you to put the policy on the VM but what jerez talking about now is that for a modern workload amount and we're closed not a single VM it's it's a collection of different things you've got some containers in there some VMs probably distributed maybe even some on-premise I'm in the cloud and so how do you start managing that more holistically and this notion of really having an application as a first-class entity that you can now manage inside a vSphere it's really powerful and very simplifying one right and why this is important is because it's this application centric point of view which enables the digital transformation that people are talking about all the time that's it's a nice big word but the rubber hits the road is how do you execute and deliver applications and more importantly how do you continue to evolve them and change them you know based on either customer demands or competitive demands or just changes in the marketplace yeah well you look at something like a modern app that maybe has a hundred VMs that are part of it and you take something like compliance right so today if I want to check of this app is compliant I got to go look at every individual VM and make sure it's locked down and hardened and secured the right way but now instead what I can do is I can just look at that one application object inside of each Center set the right security settings on that and I can be assured that all the different objects inside of it are going to inherit that stuff so it really simplifies that it also makes it so that that admin can handle much larger applications you know if you think about vCenter today you might log in and see a thousand VMs in your inventory when you log in with vSphere seven what you see is a few dozen applications so a single admin can manage a much larger pool of infrastructure many more applications than they could before because we automate so much of that operation and it's not just the scale part which is obviously really important but it's also the rate of change and this notion of how do we enable developers to get what they want to get done done ie building applications well at the same time enabling the IT operations teams to put the right sort of guardrails in place around compliance and security performance concerns these sorts of elements and so being by being able to have the IT operations team really manage that logical application at that more abstract level and then have the developer they'll to push in new containers or new VMs or whatever they need inside of that abstraction it actually allows those two teams to work actually together and work together better they're not stepping over each other but in fact now they can both get what they need to get done done and do so as quickly as possible but while also being safe and in compliance is a fourth so there's a lot more just this is a very significant release right again a lot of foreshadowing if you go out and read the tea leaves that's a pretty significant you know kind of RER contexture of many many parts of ease of beer so beyond the kubernetes you know kind of what are some of the other things that are coming out and there's a very significant release yeah it's a great question because we tend to talk a lot about kubernetes what was project Pacific but is now just part of vSphere and certainly that is a very large aspect of it but to your point you know VCR 7 is a massive release with all sorts of other features and so instead of a demo here let's pull up with some slides I'm ready look at what's there so outside of kubernetes there's kind of three main categories that we think about when we look at vSphere seven so the first first one is simplified lifecycle management and then really focus on security it's a second one and then applications as well out both including you know the cloud native apps that don't fit in the kubernetes bucket as well as others and so we go on that first one the first column there there's a ton of stuff that we're doing around simplifying life cycle so let's go to the next slide here where we can dive in a little bit more to the specifics so we have this new technology vSphere lifecycle management VL cm and the idea here is how do we dramatically simplify upgrades lifecycle management of the ESX clusters and ESX hosts how do we make them more declarative with a single image you can now specify for an entire cluster we find that a lot of our vSphere admins especially at larger scales have a really tough time doing this there's a lot of in and out today it's somewhat tricky to do and so we want to make it really really simple and really easy to automate as well so if you're doing kubernetes on kubernetes I suppose you're gonna have automation on automation right because upgrading to the sevens is probably not any consequence in consequential tasks mm-hmm and yeah and going forward and allowing you as we start moving to deliver a lot of this great VCR functionality at a more rapid clip how do we enable our customers to take advantage of all those great things we're putting out there as well right next big thing you talk about is security yep we just got back from RSA thank goodness yeah we got that that show in before all the badness started yeah but everyone always talked about security's got to be baked in from the bottom to the top yeah talk about kind of the the changes and the security so done a lot of things around security things around identity Federation things around simplifying certificate management you know dramatic simplification is there across the board a one I want to focus on here on the next slide is actually what we call vSphere trust Authority and so with that one what we're looking at here is how do we reduce the potential attack surfaces and really ensure there's a trusted computing base when we talk to customers what we find is that they're nervous about a lot of different threats including even internal ones right how do they know all the folks that work for them can be fully trusted and obviously if you're hiring someone you somewhat trust them but you know what's how do you implement that the concept of least privilege right or zero trust me yeah topic exactly so they deal with trust authorities that we can specify a small number of physical ESX hosts that you can really lock down and sure fully secure those can be managed by a special vCenter server which is in turn very lockdown only a few people have access to it and then those hosts and that vCenter can then manage other hosts that are untrusted and can use attestation to actually prove that okay these untrusted hosts haven't been modified we know they're okay so they're okay to actually run workloads on they're okay to put data on and that sort of thing so is this kind of like building block approach to ensure that businesses can have a very small trust base off of which they can build to include their entire vSphere environment right and then the third kind of leg of the stool is you know just better leveraging you know kind of a more complex asset ecosystem if you know with things like FPGAs and GPUs and you know kind of all of the various components that power these different applications which now the application could draw the appropriate resources as needed so you've done a lot of work there as well yeah there's a ton of innovation happening in the hardware space as you mention all sort of accelerators coming out we all know about GPUs and obviously what they can do for machine learning and AI type use cases not to mention 3d rendering but you know FPGA is and all sorts of other things coming down the pike as well there and so what we found is that as customers try to roll these out they have a lot of the same problems that we saw in the very early days of virtualization ie silos of specialized hardware that different teams were using and you know what you find is all things we found before you found we find very low utilization rates inability to automate that inability to manage that well putting security and compliance and so forth and so this is really the reality that we see at most customers and it's funny because and some ones you think well well shouldn't we be past this as an industry should we have solved this already you know we did this with virtualization but as it turns out the virtualization we did was for compute and then storage and network now we really need to virtualize all these accelerators and so that's where this bit fusion technology that we're including now with vSphere it really comes to the forefront so if you see and the current slide we're showing here the challenge is that just these separate pools of infrastructure how do you manage all that and so if you go to the we go to the next slide what we see is that with bit fusion you can do the same thing that we saw with compute virtualization you can now pool all these different silos infrastructure together so they become one big pool of GPUs of infrastructure that anyone in an organization can use we can you know have multiple people sharing a GPU we can do it very dynamically and the great part of it is is that it's really easy for these folks to use they don't even need to think about it in fact integrates seamlessly with their existing workflows so it's pretty it's pretty trick is because the classifications of the assets now are much much larger much varied and much more workload specific right that's really the the the opportunities flash challenge they are they're good guys are diverse yeah and so like you know a couple other things just I don't have a slide on it but just things we're doing to our base capabilities things around DRS and V motion really massive evolutions there as well to support a lot of these bigger workloads right so you look at some of the massive sa P HANA or Oracle databases and how do we ensure that V motion can scale to handle those without impacting their performance or anything else they're making DRS smarter about how it does load balancing and so forth right now a lot of this stuff is not just kind of brand-new cool new accelerated stuff but it's also how do we ensure the core ass people have already been running for many years we continue to keep up with the innovation and scale there as well right alright so Joe I give you the last word you've been working on this for a while there's a whole bunch of admins that have to sit and punch keys what do you what do you tell them what should they be excited about what are you excited for them in this new release I think what I'm excited about is how you know IT can really be an enabler of the transformation of modern apps right I think today you look at a lot of these organizations and what ends up happening is the app team ends up sort of building their own infrastructure on top of IT infrastructure right and so now I think we can shift that story around I think that there's you know there's an interesting conversation that a lot of IT departments and appdev teams are gonna be having over the next couple years about how do we really offload some of these infrastructure tasks from the dev team making more productive give you better performance availability disaster recovery and these kinds of capabilities awesome well Jared congratulations that get both of you for for getting a release out I'm sure it was a heavy lift and it's always good to get it out in the world and let people play with it and thanks for for sharing a little bit more of a technical deep dive I'm sure there's ton more resources from people I even want to go down into the wheat so thanks for stopping by thank you thank you all right he's Jared he's kid I'm Jeff you're watching the cube we're in the Palo Alto studios thanks for watching we'll see you next time [Music] hi and welcome to a special cube conversation I'm Stu min a minute and we're digging into VMware vSphere seven announcement we've had conversations with some of the executives some of the technical people but we know that there's no better way to really understand a technology than to talk to some of the practitioners that are using it so really happy to have joined me for the program I have Bill Buckley Miller who is an infrastructure designer with British Telecom joining me digitally from across the pond bill thanks so much for joining us hi Stu all right so Phil let's start of course British Telecom I think most people know you know what BT is and it's a you know a really sprawling company tell us a little bit about you know your group your role and what's your mandate okay so my group is called service platforms it's the bit of BT that services all of our multi-millions of our customers so they we have broadband we have TV we have mobile we have DNS and email systems and one and it's all about our customers it's not a beat to be part of beating you with me we we specifically focus on those kind of multi million customers that we've got in those various services I mean in particular my group is four we were um structure so we really do from data center all the way up to really about boot time or so we'll just past the boot time and the application developers look after that stage and above okay great we definitely gonna want to dig in and talk about that that boundary between the infrastructure teams and the application teams on but let's talk a little bit first you know we're talking about VMware so you know how long's your organization been doing VMware and tell us you know you what you see with the announcement that VMware's making work be cr7 sure well I mean we've had a really great relationship with VMware for about 1213 years some weather and it's a absolutely key part of our of our infrastructure it's written throughout BT really in every part of our of our operations design development and the whole ethos of the company is based around a lot of VMware products and so one of the challenges that we've got right now is application architectures are changing quite significantly at the moment and as you know in particular with the server less bandwidth containers and a whole bunch of other things like that we're very comfortable with our ability to manage VMs and have been for a while we currently use extensively we use vSphere NSX T V ROPS login site network insight and a whole bunch of other VMware constellation applications and our operations teams know how to use that they know how to optimize they know how to capacity plan and troubleshoot so that's that's great and that's been like that for a half a decade at least we've been really really confident with our ability to till we p.m. where environments and Along Came containers and like say multi cloud as well and what we were struggling with was the inability to have a cell pane a glass really on all of that and to use the same people and the same same processes to manage a different kind of technology so we we'd be working pretty closely with VMware on a number of different containerization products for several years now I would really closely with the b-string integrated containers guys in particular and now with the Pacific guys with really the idea that when we we bring in version 7 and the containerization aspects of version 7 we'll be in a position to have that single pane of glass to allow our operations team to really barely differentiate between what's a VM and what's a container that's really the Holy Grail right so we'll be able to allow our developers to develop our operations team to deploy and to operate and our designers to see the same infrastructure whether that's on premises cloud or off premises I'm be able to manage the whole piece in that was bad ok so Phil really interesting things you walk through here you've been using containers in a virtualized environment for a number of years want to understand in the organizational piece just a little bit because it sounds great I manage all the environment but you know containers are a little bit different than VMs you know if I think back you know from an application standpoint it was you know let's stick it in a vm I don't need to change it and once I spin up a VM often that's gonna sit there for you know months if not years as opposed to you know I think about a containerization environment it's you know I really want a pool of resources I'm gonna create and destroy things all the time so you know bring us inside that organizational piece you know how much will there need to be interaction and more in a rack or change in policies between your infrastructure team and your app dev team well yes make absolutely right that's the nature and that the time scales that we're talking about between VMs and containers oh he's wildly different as you say we probably all certainly have VMs in place now that were in place in 2000 and 2018 certainly I imagine I haven't haven't really been touched whereas as you say VMs and a lot of people talk about spinning them all up all the time and there are parts of our architecture that require that in particular the very client facing bursty stuff you know just require spinning up spinning down pretty quickly but some of our smaller the containers do sit around for weeks if not if not months I mean they just depend on the development cycle aspects of that but the Harpeth that we've we've really had was just the visualizing it and there are a number different products out there that allow you to see the behavior of your containers and understand the resource requirements that they are having at any given moment allows Troubleshooters and so on but they are not they need their new products their new things that we we would have to get used to and also it seems that there's an awful lot of competing products quite a Venn diagram if in terms of functionality and user abilities to do that so through again again coming back to to being able to manage through vSphere to be able to have a list of VMs and alongside it is a list of containers and to be able to use policies to define how they behave in terms of their networking to be able to essentially put our deployments on Rails by using in particular tag based policies means that we can take the onus of security we can take the onus of performance management capacity management away from the developers you don't really care about a lot of time and they can just get on with their job which is to develop new functionality and help our customers so that then means that then we have to be really responsible about defining those policies making sure that they're adhered to but again we know how to do that with VMs new vSphere so the fact that we can actually apply that straightaway just towards slightly different completely unit which is really all are talking about here is ideal and then to be able to extend that into multiple clouds as well because we do use multiple cards where AWS and those your customers and were between them is an opportunity that we can't do anything of them be you know excited about take home yeah bill I really like how you described it really the changing roles that are happening there in your organization need to understand right there's things that developers care about you know they want to move fast they want to be able to build new things and there's things that they shouldn't have to worry about and you know we talked about some of the new world and it's like oh can the platform underneath this take care of it well there's some things platforms take care of there's some things that the software or you know your team is going to need to understand so maybe if you could dig in a little bit some of those what are the drivers from your application portfolio what is the business asking of your organization that that's driving this change and you know being one of those you know tailwinds pushing you towards you know urban Eddie's and the the vSphere 7 technologies well it all comes down to the customers right our customers want new functionality they want new integrations they want new content and they want better stability and better performance and our ability to extend or contracting capacity as needed as well so they're the real ultimate challenges that we want to give our customers the best possible experience of our products and services so we have to address that really from a development perspective it's our developers that have the responsibility to design and deploy those so we have to in infrastructure we have to act as a a firm foundation really underneath all of that that them to know that what they spend their time and develop and want to push out to our customers is something that can be trusted is performant we understand where their capacity requirements are coming from in the in the short term and in the long term for that and it's secure as well obviously is a big aspect to it and so really we're just providing our developers with the best possible chance of giving our customers what will hopefully make them delighted great Phil you've mentioned a couple of times that you're using public clouds as well as you know your your your your VMware farm what a minute make sure I if you can explain a little bit a couple of things number one is when it comes to your team especially your infrastructure team how much are they involved with setting up some of the the basic pieces or managing things like performance in the public cloud and secondly when you look at your applications are some of your clouds some of your applications hybrid going between the data center and the public cloud and I haven't talked to too many customers that are doing applications that just live in any cloud and move things around but you know maybe if you could clarify those pieces as to you know what cloud really means to your organization and your applications sure well I mean to us cloud allows us to accelerate development she's nice because it means we don't have to do on-premises capacity lifts for new pieces of functionality or so we can initially build in the cloud and test in the cloud but very often applications really make better sense especially in the TV environment where people watch TV all the time and I mean yes there are peak hours and lighter hours of TV watching same goes for broadband really but we generally we're well more than an eight-hour application profile so what that allows us to do then is to have applications that will it make sense we run them inside our organization where we have to run them in our organization for you know data protection reasons or whatever then we can do that as well but where we say for instance we have a boxing match on and we're going to be seen enormous spike in the amount of customers that want to sign up into an order journey for to allow them to view that and to gain access to that well why would you spend a lot of money on servers just for that level of additional capacity so we do absolutely have hybrid applications not sorry hybrid blocks we have blocks of suburb locations you know dozens of them really to support oil platform and what you would see is that if you were to look at our full application structure for one of the platforms I mentioned that some of the smothers application blocks I have to run inside some can run outside and what we want to be able to do is to allow our operations team to define that again by policy as to where they run and to you know have a system that allows us to transparently see where they're running how they're running and the implications of those decisions so that we can tune those maybe in the future as well and that way we best serve our customers we you know we get to get our customers yeah what they need all right great Phil final question I have for you you've been through a few iterations of looking at VMs containers public cloud what what advice would you give your peers with the announcement of vSphere 7 and how they can look at things today in 2020 versus what they might have looked at say a year or two ago well I'll be honest I was a little bit surprised by base rate so we knew that VMware we're working on trying to make containers on the same level both from a management deployment perspective as we Eames I mean they're called VMware after all right we knew that they were looking at at that no surprise by just quite how quickly they've managed to almost completely reinvent their application really it's you know if you look at the whole town zoo stuff in the Mission Control stuff and I think a lot of people were blown away by just quite how happy VMware were to reinvent themselves and from Asian perspective you know and to really leap forward and this is the vote between version six and seven I've been following these since version three at least and it's an absolutely revolutionary change in terms of the overall architecture the aims to - what they would want to achieve with the application and you know luckily the nice thing is is that if you're used to version six is not that big a deal it's really not that big a deal to move forward at all it's not such a big change to process and training and things like that but my word there's an awful lot of work underneath that underneath the covers and I'm really excited and I think all the people in my position should really just take it as opportunity to greevey will revisit what they can achieve with them in particular with vSphere and with in combination with and SXT it's it's but you know it's quite hard to put into place unless you've seen the slide or slides about it and he's lost you've seen the products just have a revolutionary the the version seven is compared to previous revisions which have kind of evolved for a couple of years so yeah I think I'm really excited to run it and I know a lot of my peers or the companies that I speak with quite often are very excited about seven as well so yeah I I'm really excited about the whole whole base well Phil thank you so much absolutely no doubt this is a huge move for VMware the entire company and their ecosystem rallying around help move to the next phase of where application developers and infrastructure need to go Phil Buckley joining us from British Telecom I'm Stu minimun thank you so much for watching the queue [Music]

if Studios in Palo Alto in Boston connecting with thought leaders all around the world this is a cute conversation hey welcome everybody Jeff Rick here with the cube we're in our Palo Alto studios today it's been a crazy couple of weeks but things seem to have settled and one of the results of what's happening is everyone now is sheltering at home working from home so we wanted to take a few minutes to talk about some of the best practices that we've seen when you are joining a video from home if we've got you scheduled for a cube interview in the next several months we'll probably be doing it remotely with you dialing and from your laptop I'm sure you're doing lots of zoom meetings and Skype meetings and WebEx meetings and all the other meetings so we wanted to go through really a couple key things to help you have a better quality video experience and there's really six things that we're gonna cover today number one you got to get a hard line bandwidth this super super important there's some other things we'll talk about in terms of firewalls etc number two camera position really really important it goes a long way and really improving the experience for you but also the people on the other side of the of the conversation number three will go into audio and really best practices on audio Audio is super important for background something that's often forgot about but really can make a big difference in what's going on five or talked a little bit about lighting and six clothing which is you know kind of at the end of the list in a situation like today one on bandwidth a hard line makes a huge difference go out get yourself a dongle if you don't have a dongle my favorite brand is anchor but when you have a consistent hard line it's going to make everything work a lot better at the same time you also want to plug your computer and plug the laptop in there's all kinds of battery saving functions and power functions that are disabled when you're running on battery power so plug it in talk about camera position really it's all about having the camera at eye level so that when you're looking at your laptop it looks like you're looking at the people you need to look into the camera that really helps experience from term in terms of you know not looking down or having the camera look up your nose which is not only an unflattering position but it's just not a good look the third thing we'll talk about is audio whether you have ear pods if you're a Apple person if you're a gamer and you've got a hard line with headset and a microphone this is not a place to skimp it you can use the microphone in your laptop but it's better if you have a standalone microphone third thing is background we'll wait till we get into the other room to show that and then lighting and clothing so with that let's get off this beautiful welded studio and go to an actual situation okay so the first thing we see all the time is people have their laptop on the table usually the tops tip back a little bit it's kind of an up to no shot not very flattering nobody wants to see that shot so a really simple way to get the camera eye level the same as your regular eyes are these handy-dandy things called books so what we'll do is we'll take a stack of books we'll slip it under the laptop and what that will enable me to do is get a really good shot and now I can look at the the laptop I can pay attention to the presentation and also look into the camera it's really close together and it's a much better experience okay the next thing that we wanted to talk about really is the audio so you can use the audio on the laptop it's usually not that great there's a lot of echo in the room potentially and there might be a little bit of a lag so we strongly recommend that you either go with Apple earbuds if that's what your thing is or you get a gamer headset you want one that has both the microphone and the over ear the next thing is what's going on in the background a couple things you really want to watch out for number one top secret whiteboards you want your whiteboard in the background make sure your background is clear of that type of material but more importantly is really the lighting what you want to do is make it easy for your camera light and the way you make it easy for your camera light is to have a minimum amount of super darks and super lights so one of the things we see all the time with really bright backgrounds is windows so if I swing my set up here and if I was to sit with my back to the window you can see much harder challenge for the camera it's really not a good look so if you have a window in your home office make sure you pull the curtains put some shade it's really tough for the camera now by simply switching either 90 degrees to the position where I was before or even 180 which is even better now I have the benefit of the light from the window coming through and not as a backdrop much better look much better look adjust the Headroom and here we are so the next thing I want to talk about is lighting and lighting is really really important so if you can have natural light coming in turn on all the lights in your room but you still might want a spotlight for the front of your face I'm a big fan of what's called a loom cube full disclosure I don't get paid by them and they've been paid by them I bought this myself but I like the Loom cube because it's really small it's really simple it's rechargeable and mainly because it's got a six-step give me a 10-step bright brightness function and I can get diffusers and filters and all this other fun stuff so what I could do is put this slightly off to the side I already had pretty good light coming in from the window and I can add a little fill with the limb cube you can see as I step that up it gets brighter and brighter try to position it so we don't have any any clear off the glasses but you can see that somebody's fill these things are not that expensive whether you get a loom cube or some other cube go get a little light it makes a huge difference some of them attach to laptops this one I have on we're called the Joby legs which are kind of fun little legs you can stick on any camera so get a light again this is not only for the cube interview that we look forward to having with you but it's also for all of your other online meetings your zooms your WebEx the last thing I want to talk about really is clothing these this clothes is actually a little bit dark I got the dark blue and black underneath again what you want to do is make it easy on the camera so you want to avoid tight patterns you want to avoid tight stripes you want to avoid green and try to have something that's pretty easy for the camera to deal with this not too bright not too dark it's something that that is really easy for the camera to pick up so hopefully you've enjoyed some of these tips hopefully this will help you be more productive in your in your zoom calls and your cube interviews and your skypes and webex's etc we look forward to catching up everybody hang in there this too will pass we'll get through these tough days and just help help help out your friends help everybody out great to see you we'll see you next time thanks for checking in [Music]

if Studios in Palo Alto in Boston connecting with thought leaders all around the world this is a cute conversation hey welcome everybody Jeff Rick here with the cube we're in our Palo Alto studios today it's been a crazy couple of weeks but things seem to have settled and one of the results of what's happening is everyone now is sheltering at home working from home so we wanted to take a few minutes to talk about some of the best practices that we've seen when you are joining a video from home if we've got you scheduled for a cube interview in the next several months we'll probably be doing it remotely with you dialing and from your laptop I'm sure you're doing lots of zoom meetings and Skype meetings and WebEx meetings and all the other meetings so we wanted to go through really a couple key things to help you have a better quality video experience and there's really six things that we're gonna cover today number one you got to get a hard line bandwidth this super super important there's some other things we'll talk about in terms of firewalls etc number two camera position really really important it goes a long way and really improving the experience for you but also the people on the other side of the of the conversation number three will go into audio and really best practices on audio Audio is super important for background something that's often forgot about but really can make a big difference in what's going on five or talked a little bit about lighting and six clothing which is you know kind of at the end of the list in a situation like today but those are the things we want to talk about so Before we jump into it I just want to cover a few basic things and then we'll get into more detail one on bandwidth a hard line makes a huge difference go out get yourself a dongle if you don't have a dongle their way expensive my favorite brand is anchor but when you have a consistent hard line it's gonna make everything work a lot better at the same time you also want to plug your computer and plug the laptop in there's all kinds of battery saving functions and power functions that are disabled when you're running on battery power so plug it in second thing we'll talk about camera position really it's all about having the camera at eye level so that when you're looking at your laptop it looks like you're looking at the people you need to look into the camera that really helps experience from term in terms of you know not looking down or having the camera look up your nose with is not only an unflattering position but just not a good look the third thing we'll talk about is audio whether you have air pods if your Apple person or if you're a gamer and you've got a hard line with headset and a microphone this is not a place to skimp it you can use the microphone in your laptop but it's better if you have a standalone microphone third thing is background we'll wait till we get into the other room to show that and then lighting and clothing so with that let's get off this beautiful welded studio and go to an actual situation okay so the first thing we see all the time is people have their laptop on the table usually the tops tip back a little bit it's kind of an up to know shot not very flattering nobody wants to see that shot so a really simple way to get the camera eye level the same as your regular eyes are these handy-dandy things called books so what we'll do is we'll take a stack of books we'll slip it under the laptop and what that will enable me to do is get a really good shot and now I can look at the the laptop I can pay attention to the presentation and also look into the camera it's really close together and it's a much better experience so step 1 get your eyes in line with your camera ok the next thing that we wanted to talk about really is the audio so you can use the audio on the laptop it's usually not that great there's a lot of echo in the room potentially and there might be a little bit of a lag so we strongly recommend that you either go with Apple earbuds if that's what your thing is or you get a gamer headset you want one that has both the microphone and the over ear which seems a little extreme again you can go with the iPod but this is going to give you much better sound so people can hear what you're listening to now that you've got your audio set you've got your you can listen in you've got your mic at the right or excuse me your camera at the right level the next thing is what's going on in the background a couple things you really want to watch out for number one top secret whiteboards you don't want your whiteboard in the background make sure your background is clear of that type of material but more importantly is really the lighting what you want to do is make it easy for your camera light and the way you make it easy for your camera light is to have a minimum amount of super darks and super lights so one of the things we see all the time with really bright backgrounds is windows so if I swing my set up here and if I was to sit with my back to the window you can see much harder challenge for the camera it's really not a good look so if you have a window in your home office make sure you pull the curtains put some shades it's really tough for the camera now by simply switching either 90 degrees to the position where I was before 90 degrees does position where I was before or even 180 which is even better now I have the benefit of the light from the window coming through and not as a backdrop much better look much better look adjust the Headroom and here we are so the next thing I want to talk about is lighting and lighting is really really important so if you can have natural light coming in turn on all the lights in your room but you still might want a spotlight for the front of your face I'm a big fan of what's called a loom cube full disclosure I don't get paid by them I've never been paid by them I bought this myself but I like the loom cube because it's really small it's really simple it's rechargeable and mainly because it's got a six-step or give me a 10-step bright brightness function and I can get diffusers and filters and all this other fun stuff so what I could do is put this slightly off to the side I already have pretty good light coming in from the window and I can add a little fill with the link cube you can see as I step that up it gets brighter and brighter try to position it so we don't have any any clear off the glasses but you can see that somebody's fill these things are not that expensive whether you get a loom cube or some other cube go get a little light it makes a huge difference some of them attach to laptops this one I have on we're called the Joby legs which are kind of fun little legs you can stick on any camera so get a light again this is not only for the cube interview that we look forward to having with you but it's also for all of your other online meetings your zooms your WebEx the last thing I want to talk about really is clothing these this clothes is actually a little bit dark I've got the dark blue and black underneath again what you want to do is make it easy on the camera so you want to avoid tight patterns you want to avoid tight stripes you want to avoid green and try to have something that's pretty easy for the camera to deal with this not too bright not too dark it's something that that is really easy for the camera to pick up so hopefully you've enjoyed some of these tips hopefully this will help you be more productive in your in your zoom calls and your cube interviews and your skypes and your WebEx is etc we look forward to catching up everybody hang in there this too will pass we'll get through these tough days and just help help help out your friends help everybody out great to see you we'll see you next time thanks for checking in [Music]

>> Narrator: Live from San Francisco. It's theCUBE. Covering RSA conference 2020 San Francisco. Brought to you by SiliconANGLE Media. (upbeat music) >> Hey, welcome back, everybody. Jeff Rick here with theCUBE. We're at RSA 2020, Moscone and beautiful San Francisco's day four I think Thursday already. This is a crazy conference Monday, Tuesday, Wednesday, Thursday, and Friday. I don't think we'll be here for tomorrow. It's been a pretty full slate. As it is, we're excited to have our next guest. She is Rose Ross, the founder and chief trailblazer, for Tech Trailblazers. Rose. Great to meet you. >> It's great to be here too. >> Absolutely. So what are the Tech Trailblazers? >> So the Tech Trailblazers are an awards lead platform, which recognizes the creme de la creme of the enterprise Tech startup landscape. >> Jeff: Okay. >> So we cover the categories from AI through to storage, but obviously security is a big part of that and we find that security and cloud are usually our most popular awards to be entered into. >> Okay, and I assume you're, really recognizing the individuals more than the companies, >> We do both. >> Or is it more of the companies? You do both. >> We do the Tech category so they can compare like for like apples with apples, pears with pears, security startups with security startups. And then we also acknowledge and recognize some of the key players in those startups. So we have a female trailblazers and a male trailblazer each year . >> Okay, and how long have you been doing this? >> This is our eighth edition. >> The eighth edition. >> Started for a while. 2012 was our first outing. >> Okay, And you said you just gave out this year's Awards on Monday? >> That's right. We announced it. Yeah, day one of RSA. >> Right, so give us some of the highlights. Who were some of the special people that you called out this year? >> Some of the special people, I actually sat down with one of the special people just now interviewed CEO of Shift-left who is our security trailblazer this year. Manish Gupta and yeah, we spent some time chatting about his journey and his challenges and his successes. And finding out more about the technology itself. So. >> And so what are the criteria to win? >> So we kind of look at a number of elements. We have an independent body of judges who are from the analyst community, from the blogger community from industry itself. So we have CSOs, CIOs, and just people who understand the Technology really, at both the technical level and what is needed by the marketplace. So we look at a number of things. One is obviously innovation. If you're looking at the startup world, you want to look at people who are bringing new and exciting things that are needed by companies, to either secure them or store their data or analyze their data. But we also look at how they're doing in the market. So, we'll be looking at what their go to market strategy is, how they're engaging with the end user community, that type of stuff. >> Okay. And at what stage in their growth are they generally you know, kind of coming into your radar? >> So we sort of do the cutoff for a start up as being having not celebrated their sixth birthday yet. >> Six birthday okay. >> Right, so and have not gone beyond Series C funding. >> Okay. >> So you wanted to keep it on the the newer end of the startup spectrum. We also have a special award for those that have not received any VC funding whatsoever. So they're either growing organically or privately funded. That could be seed capital, you know, crowdfunding, whatever that might be. And they have to be two years or younger, and they are all fire starters. >> And those are fire starters. So those are probably it's just really a function of life, 'cause I would imagine the vast majority of the companies that you recognize, eventually get VC funding if you're playing in this crazy technology space. >> It certainly helps to get to where you want to go. Accelerate, put a bit more fuel in the tank. >> So you also announced in your press release the incredible amount of money (laughs) your award winners have raised over time. Do you tell us a little bit more about that? >> Well, yeah, with RSA this week, we thought it'd be a great time to reflect back on what our security trailblazers had done over these eight editions. And obviously, it's a little bit early for expecting additional fundraising from Shift-left, 'cause they literally got the award on Monday. >> Great. >> But hopefully, if you look at the history of it all, we look at the people who've received the accolade over the last eight editions, nearly all of them have been within their first two years. Most of them have done at least one round of funding, but have usually gone on to do another significant round of funding within 12 months of having one, we'd love to take all the credit for that, but I think you really need to put that on the team. >> Jeff: Right. >> And acquisitions have also been quite prevalent. So we looked at the numbers just before RSA, and it was 72 722 million of the disclosed raised, and just in the security, >> Right. >> Space. Unfortunately, or very fortunately for one of our winners, ZeroFOX, they just peeped in with raising 74 million last Friday, which we didn't include. So if we put the undisclosed it would definitely over 800 million now. So well done to the ZeroFOX guys. >> Right, so how did you get involved in this? >> It was an idea that I had. My my other life is a Tech PR person. And we were working on a campaign for a show somewhat like RSA in the UK. And we thought it would be a great idea to run a startup competition to highlight some new entrants to the market. Unfortunately, they didn't think it was a fit for what they wanted to do, but it was such a compelling idea. I've worked with startups all my life and one of the challenges was always with them, particularly in the early stages to get recognition and to get coverage. So we thought we can do something about this. And I thought, well, nobody's going to listen to a PR person. They aren't interested in what I think. I'm not an expert on who's great in this space. So I spoke to Joe Bagley, who's the CTO of Amir for VMware, who's somebody I've worked with a lot over the years. And I said, Look, Joe, if I run something like this, would you come on board as a judge? And he said, Absolutely, I think it's a brilliant idea. And luckily, many other amazing judges has followed in his footsteps. So it's thanks to them, so. >> How many judges are there? >> We have around 40. I mean, we have a number of what a number of categories. So we want a specialist in those areas. Some cover multiple light cloud and security or Cloud and Storage. But obviously, when you look at AI and blockchain and all these other categories, you need people who really understand that space. >> And what's the process kind of how big is the top of the funnel when he started? And then how do you kind of whittle it down to the end when you said 1212 categories, so 12 winners per year about? >> Yeah. So we started off as obviously people enter usually through their PR team or their marketing team, or pull together the information that we request, which is quite a lengthy process, it's a big commitment of time. But not huge, but we do want to get to a certain amount of detail, to make a decision and give the judges something to work with. Then for that period, we then put out the judges to create the shortlist. So they will come back they will score on a number of elements, which are things like innovation and the maturity of the technology, then go to market attractiveness and their own personal view of how exciting and it is intuitive and how trailblazing it actually is. >> Right. >> Then we put it out to a public vote, but also the judges then take the shortlist and take another look at everybody. >> And it gets a public vote too? >> Yes, it does. >> It so does. Do the judges ever meet with the the nominees or is it all done based on the application the application packet that you put together and any other independent information they find on their own? >> Well, we still would encourage. I know the judges do like to reach out to people. And I know that obviously there are relationships because of the nature of the types of judges. >> Jeff: Sure. >> Obviously, we've got people in industry within the vendor community, analysts and bloggers, so they will have people that they know. So I always encourage people, if they say, you know, what would you do? I said, Well, if I was you, I would also reach out to the judges in your area, and just make them aware of who you are. And if they have other questions that they should you know, set up a briefing or something. >> Right. So it's really interesting concept to get the pub into the startup world because it's really, as you know, being in PR, you know, it's really hard to get elevated above the noise, if you will. And you know, we're sitting here surrounded by I don't even know how many thousands of vendors are in this hall. >> The early stage has 51 just as a starter. >> 51 in the early stage expo. >> Yes. >> Which hall is that? >> It's up on the second floor. >> On the second floor. Then there's little like corners of cubbies have of not even 10 by 10s. But you know the kind of the classic kiosks. So, when you're talking to two small companies, regardless of whether they go for the word, what do you tell them as a PR pro? What do you tell them as someone who's, you know, kind of seeing the challenges of trying to raise your profile as a small company? Do you stick to your knitting? Do you in a try to get a high profile? When you know, what are some of the tips and tricks that help little companies rise above the den, if you will, in this great space. >> Validation is always very important. Talk to the influencers in your space, talk to the analysts in your space, the bloggers in your space, and get that feedback and integrate it into your plan of how you create your message. And I think that's one of the hard things, a lot of startups particularly in the technology space, particularly enterprise Tech, they really in the weeds with what's amazing about their products and why they put it together. But you really have to put that into very simple terms. >> Jeff: Right. >> I mean, if you look at someone like RSA, we have got, you know, a lot of buzzwords kicking around here. You do have to try and put that into the deeds and requirements of the end user community. That's always got to be your lens on things >> Right. >> really. >> And you also you always have the vendor viability issues, you know, with your top and even if your Tech relatively inexpensive, maybe as a PLC or this or that, it still takes an investment from your potential customers to put it in and take that risk. And, you know, that's a much bigger hurdle to overcome often than simply the pricing or the structure of the deal. Not a easy, not an easy path. >> It has to be a partnership. I mean, one of the things we were advocating a couple years ago is that the bigger organizations really should have somebody who has a role of being a Chief Collaboration Officer for those smaller companies to engage with them. Because even the procurement process can obviously kill you. >> A little kill a little company, right? Even the pre sales, just having meetings and meetings and meetings and meetings and meetings and meetings to talk about the meetings that you're going to have to maybe eventually (laughs) get to somebody who can make a decision. >> Yeah, Its tough. >> Very cool. >> So, any kind of significant changes in the programme over time? Are you pretty much at the same place you were eight years ago? Or do you see this expanding into different categories? How do you see, you know, kind of the evolution of the Trailblazer? >> Well, we like to review everything and we listened to our judges, we listened to people in the marketplace. I mean, I had a great meeting yesterday with somebody in banking, who works with an awful lot of startups. And there is some really good news coming through that. The enterprise Tech VC community, there's a lot more of an appetite. They're starting to see the value more and more of investing in that type of longer longer term, because you can actually scale beyond where you can do sometimes with a consumer Technology. >> Right >> The potential unicorn sometimes don't quite make it. Those horses aren't always that reliable in the race. >> (laughs) Sometimes too much money is not a good thing that is for sure. >> Yeah. >> Or is good for you? It's a great way I know, I think the kind of the award format is a great way to shine a little bit of extra light on some of these companies that are really struggling to get noticed. It's a really difficult process for a startup, especially in such a deep Technology field. Something is so mission critical that people it's just not that easy for people to give you a try and give you a trial. Takes a lot of investment. So good work and look forward >> Thank you. to continuing to see the winners, raise lots of money and have success. >> Right, absolutely. Thank you, Jeff. >> All right Rose thanks again. She's Rose, I'm Jeff. You're watching theCUBE. We're at RSA 2020. Thanks for watching, we'll see you next time. (upbeat music)

>> Announcer: From San Francisco, it's theCUBE, covering Accenture Tech Vision 2020, brought to you by Accenture. >> Hey, welcome back, everybody. Jeff Rick here with theCUBE. We're high atop San Francisco on a beautiful day at the Accenture San Francisco Innovation Hub, 33rd floor of the Salesforce Tower, for the Accenture Tech Vision 2020 reveal. It's where they come up with four or five themes to really look forward to, a little bit innovative, a little bit different than cloud will be big or mobile will be big. And we're excited to have, really, one of the biggest brains here on the 33rd floor. She's Teresa Tung, the managing director of Accenture Labs. Teresa, great to see you. >> Nice to see you again. >> So I have to tease you because the last time we were here, everyone was bragging on all the patents that you've filed over the years, so congratulations on that. It's almost kind of like a who's who roadmap of what's happening in tech. I looked at a couple of them. You've got a ton of stuff around cloud, a ton of stuff around Edge, but now, you're getting excited about robots and AI. >> That's right. >> That's the new passion. >> That's the new passion. >> All right, so robots, one of the five trends was robots in the wild, so what does that mean, robots in the wild, and why is this something that people should be paying attention to? >> Well, robots have been around for decades, right? So if you think about manufacturing, you think about robots. But as your kid probably knows, robots are now programmable, kids can do it, so why not enterprise? And so, now that robots are programmable, you can buy them and apply them. We're going to unlock a whole bunch of new use cases beyond just those really hardcore manufacturing ones that are very strictly designed in a very structured environment, to things in an unstructured and semi-structured environment. >> So does the definition of robot begin to change? We were just talking before we turned on the cameras about, say, Tesla. Is a Tesla a robot in your definition or does that not quite make the grade? >> I think it is, but we're thinking about robots as physical robots. So sometimes people think about robotics process automation, AI, those are robots, but here, I'm really excited about the physical robots; the mobile units, the gantry units, the arms. This is going to allow us to close that sense-analyze-actuate loop. Now the robot can actually do something based off of the analytics. >> Right, so where will we see robots kind of operating in the wild versus, as we said, the classic manufacturing instance, where they're bolted down, they do a step along the process? Where do you see some of the early adoption is going to, I guess, see them on the streets, right, or wherever we will see them? >> Well, you probably do see them on the streets already. You see them for security use cases, maybe mopping up a store after, where the employees can actually focus on the customers, and the robot's maybe restocking. We see them in the airports, so if you pay attention to modern airports, you see robots bringing out the baggage and doing some of the baggage handling. So really, the opportunities for robots are jobs that are dull, dirty, or dangerous. These are things that humans don't want to or shouldn't be doing. >> Right, so what's the breakthrough tech that's enabling the robots to take this next step? >> Well, a lot of it is AI, right? So the fact that you don't have to be a data scientist and you can apply these algorithms that do facial recognition, that can actually help you to find your way around, it's actually the automation that's programmable. As I was saying, kids can program these robots, so they're not hard to do. So if a kid can do it, maybe somebody who knows oil and gas, insurance, security, can actually do the same thing. >> Right, so a lot of the AI stuff that people are familiar with is things like photo recognition and Google Photos, so I can search for my kids, I can search for a beach, I can search for things like that, and it'll come back. What are some of the types of AI and algorithms that you're applying with kind of this robot revolution? >> It's definitely things like the image analytics. It's for the routing. So let me give you an example of how easy it is to apply. So anybody who can play a video game, you have a video game type controller, so when your kid's, again, playing games, they're actually training for on the skilled jobs. Right, so you map a scene by using that controller to drive the robot around a factory, around the airport, and then, the AI algorithm is smart enough to create the map. And then, from that, we can actually use the robot just out of the box to be able to navigate and you have a place to, say, going from Teresa, here, and then, I might be able to go into the go get us a beer, right? >> Right, right. >> Maybe we should have that happen. (laughs) >> They're setting up right over there. >> They are setting up right there. >> That's right. So it's kind of like when you think of kind of the revolution of drones, which some people might be more familiar with 'cause they're very visible. >> Yes. >> Where when you operate a DJI drone now, you don't actually fly the drone. You're not controlling pitch and yaw and those things. You're just kind of telling it where you want it to go and it's the actual AI under the covers that's making those adjustments to thrust and power and angle. Is that a good analogy? >> That is a great analogy. >> And so, the work that we would do now is much more about how you string it together for the use case. If a robot were to come up to us now, what should it do, right? So if we're here, do we want the robot to even interact with us to get us that beer? So robots don't usually speak. Should speaking be an option for it? Should maybe it's just gesturing and it has a menu? We would know how to interact with it. So a lot of that human-robot interface is some of the work that we're doing. So that was kind of a silly example, but now, imagine that we were surveying an oil pipeline or we were actually as part of a manufacturing line, so in this case it's not getting us a beer, but it might need to do the same sort of thing. What sort of tool does Theresa need to actually finish her job? >> Yeah, and then, the other one is AI and me. And you just said that AI is getting less complicated to program, these machines are getting less complicated to program, but I think most people still are kind of stuck in the realm of we need a data scientist and there are not a lot of data scientists and they got to be super, super smart. You've got to have tons and tons of data and these types of factors, so how is it becoming AI and me, Jeff who's not necessarily a data scientist. I don't have a PhD in molecular physics, how's that going to happen? >> I think we need more of that democratization for the people who are not data scientists. So data scientists, they need the data, and so, a lot of the hard part is getting the data as to how it should interact, right? So in that example, we were saying how does Teresa and Jeff interact with the robot? The data scientist needs tons, right, thousands, tens of thousands of instances of those data types to actually make an insight. So what if, instead, when we think about AI and me, what about we think about, again, the human, not the, well, data scientists are people too. >> Right, right. >> But let's think about democratizing the rest of the humans to saying, how should I interact with the robot? So a lot of the research that we do is around how do you capture this expert knowledge. So we don't actually need to have tens of thousands of that. We can actually pretty much prescribe we don't want the robot to talk to us. We want him to give us the beer. So why don't we just use things like that? We don't have to start with all the data. >> Right, right, so I'm curious because there's a lot of conversation about machines plus people is better than one or the other, but it seems like it's much more complicated to program a robot to do something with a person as opposed to just giving it a simple task, which is probably historically what we've done more. Here, you go do that task. Now, people are not involved in that task. They don't have to worry about the nuance. They don't have to worry about reacting, reading what I'm trying to communicate. So is it a lot harder to get these things to work with people as opposed to kind of independently and carve off a special job? >> It may be harder, but that's where the value is. So if we think about the AI of, let's say, yesterday, there's a lot of dashboards. So it's with the pure data-driven, the pure AI operating on its own, it's going to look at the data. It's going to give us the insight. At the end of the day, the human's going to need to read, let's say, a static report and make a decision. Sometimes, I look at these reports and I have a hard time even understanding what I'm seeing, right? When they show me all these graphs, I'm supposed to be impressed. >> Right, right. >> I don't know what to do versus if you do. I use TurboTax as an example. When you're filing TurboTax, there's a lot of AI behind the scenes, but it's already looked at my data. As I'm filling in my return, it's telling me maybe you should claim this deduction. It's asking me yes or no questions. That's how I imagine AI at scale being in the future, right? It's not just for TurboTax, but everything we do. So in the robot, in the moment that we were describing, maybe it would see that you and I were talking, and it's not going to interrupt our conversation. But in a different context, if Teresa's by herself, maybe it would come up and say, hey, would you like a beer? >> Right, right. >> I think that's the sort of context that, like a TurboTax, but more sexy of course. >> Right, right, so I'm just curious from your perspective as a technologist, again, looking at your patent history, a lot of stuff on cloud, a lot of stuff on edge, but we've always kind of operated in this kind of new world, which is, if you had infinite compute, infinite storage, and infinite bandwidth, which was taking another. >> Yes. >> Big giant step with 5G, kind of what would you build and how could you build it? You got to just be thrilled as all three of those vectors are just accelerating and giving you, basically, infinite power in terms of tooling to work with. >> It is, I mean, it feels like magic. If you think about, I watch things like "Harry Potter", and you think about they know these spells and they can get things to happen. I think that's exactly where we are now. I get to do all these things that are magic. >> And are people ready for it? What's the biggest challenge on the people side in terms of getting them to think about what they could do, as opposed to what they know today? 'Cause the future could be so different. >> That is the challenge, right, because I think people, even with processes, they think about the process that existed today, where you're going to take AI and even robotics, and just make that process step faster. >> Right. >> But with AI and automation, what if we jumped that whole step, right? If as humans, if I can see everything 'cause I had all the data and then, I had AI telling me these are the important pieces, wouldn't you jump towards the answer? A lot of the processes that we have today are meant so that we actually explore all the conditions that need to be explored, that we do look at all the data that needs to be looked at. So you're still going to look at those things, right? Regulations, rules, that still happens, but what if AI and automation check those for you and all you're doing is actually checking the exceptions? So it's going to really change the way we do work. >> Very cool, well, Teresa, great to catch up and you're sitting right in the catbird seat, so exciting to see what your next patents will be, probably all about robotics as you continue to move this train forward. So thanks for the time. >> Thank you. >> All right, she's Teresa, I'm Jeff. You're watching theCUBE. We're at the Accenture Tech Vision 2020 Release Party on the 33rd floor of the Salesforce Tower. Thanks for watching. We'll see you next time. (upbeat music)

>> Announcer: From San Francisco, it's theCUBE covering Accenture Tech Vision 2020, brought to you by Accenture. >> Hey, welcome back, everybody. Jeff Rick here with theCUBE. We are high atop San Francisco, at the Accenture Innovation Hub, 33rd floor of the Salesforce Tower at the Accenture Technology Vision 2020 party. The party's getting started. Paul, and Mike, and the team are going to present the findings, and we're excited to have, actually, the hostess of this great facility. She's Ashley Miller, managing director of the San Francisco Innovation Hub. Ashley, great to see you. >> Great to see you again. >> So, congratulations once again. We were here last year. It was the grand opening of this facility. >> Ashley: Yes, sure was. >> You've had it open for a year now. >> We sure have. It's been a year. We also have a soft launch in September, so a little more than a year under our belt, and as you can see, the place is busy. >> Right, so you had the hard job, right? So Mike, and Paul, and all the big brains, they put together pretty pictures, and great statements. You're the one that actually has to help customers implement this stuff, so tell us a little bit about how you use the Tech Vision because it's pretty insightful. It's a lot deeper than cloud's going to be big, or mobile's going to be big, but to take some of these things to help you with your customers drive this innovation. >> Yeah, well, I don't know about having the hard job against theirs. They certainly have the hard job understanding what these technology trends are that are going to have an impact on business three to five years out, but I certainly do have the fun job, and the exciting job. I get to work with our clients every day here in the hub, and work with our 250 dedicated innovation teammates here in the hub to think about the impact of these trends to their business, so clients come in for a day, two days, a week, and we'll sit with technologists. We'll get our hands on some of these emerging technologies, on quantum computing, on artificial intelligence, machine vision, machine learning, natural language processing. You name it, we have it here. We have a smart materials showcase going on upstairs that a lot of these clients have checked out, so they can come here, they can get their hands on these technologies that are driving these trends, and then, they can sit and work with strategists, and others who can think about, what are the application of these technologies to their business? And then, what's really exciting is we have engineers here who can then help build prototypes to actually test these technologies to see what their impacts are for the business, and then, finally, support the rollout of pilots that prove successful, so it's, again, it's a fun job. I love it. >> And how does it actually work in terms of best practices? Is it starting out as some strategy conversation with the top-level people about trying to integrate say, more AI into their products, or is it maybe more of within a product group, where they're trying to be a little bit more innovative, and it really challenges on the product development path? You talked about the material science that they want to go down, what are some of the ways that people actually work with you, and work with your teams, and leverage this asset here at the hub? >> Yeah, so ultimately, it's both, and it's at all ends of the spectrum. We are here in the Silicon Valley, where clients are coming from all over the globe to understand what the trends are that are going to shape their business operations in the future, so we have clients that are coming through. Some people call them digital safaris, or innovation safaris. Some people may say that's not valuable. I think it is valuable to come and get firsthand experience, knowledge, touch and feel these things, and really dedicate time to think about the application to your business. On the other end of the spectrum, we'll have clients who are here for days, weeks, and months, and we have ongoing partnerships with clients. We've been open for about a year and a half, for that and longer to actually embed this innovation capabilities into their business, so I think maybe an answer is, what is the most successful model I see? I really get to dig into these clients who are using our services as an innovation engine to help them drive their business, and to help augment their innovation capabilities, and it's those clients I see who are continuously testing, continuously learning, understanding the impact of these technologies, driving proofs of concepts to test them who are able to make progress. >> Can it happen without top down support? I mean, we talked, unfortunately Clayton Christensen just passed away. Innovator's Dilemma, my favorite business book of all time because he said smart people making sound business decisions based on customers, profitability, and business, logical business priorities, will always miss discontinuous change. Jeff Bezos talks about AWS had a seven-year head start on their public cloud because no one down in Redwood Shores, or Waldorf was paying attention to the bookseller in Seattle, so it's hard for big companies to innovate, so is it really necessary for that top down, that, hey, we are going to invest, and we are going to saddle up, and get our hands dirty with some of these technologies for them to be successful, and drive innovation because it's not easy for big enterprises. >> You're exactly right. Innovation is hard. Change is difficult. I was a student of Clayton Christensen, and like you and many others, are mourning his passing. He made a significant impact, this area of research. Change is hard. It's difficult, so we see a lot of clients who are coming in, and are doing interesting things to overcome that inertia to stay put, and I think tops down leadership is a significant piece of that. You need to have leaders who are supporting movement, who are enabling decision making quickly, so they are supporting small decisions they're making frequently so that there's not a massive decision that happens at the end of a pilot, but rather, micro-decisions that help ensure things are being moved along, building pilots and proof of concepts, of course, helped in that movement to get buy-in, to get leaders to see the value, and to also pivot if something isn't working, so innovation is hard. Accenture's Innovation Hub helps to fill some of those gaps because really, we are a sandbox, where you can come in, build the proof of concepts, test these ideas, and then, in an ongoing, continuous way, help understand their impacts to your business. >> Right, and I'm just curious how often, as order of magnitude, this innovation around a particular, existing business, maybe it's the new materials, the new way of thinking about it, versus maybe, is this a way for them to really explore wild ideas, or go out a little bit beyond the edge of what they're going to execute in their normal, day to day, say, product development because which of those do you find is best use of your resources? >> Yeah, so again, it runs the spectrum. I mean, I think the companies who are innovating around the edges, they're spending a lot of money to run pilots, and tests, proof of concepts that may not have significant value to the core of their business, so of course, it's the companies who are really thinking about how they're going to innovate new business models, how they're going to build on these trends to figure out where their company is going in the future, and be ready, and be ahead of the curve, but in order to get there, maybe you do need to get your hands dirty, and run some tests, run some proof of concepts to understand the technology. The key is, in order to ensure that the investment in those activities is actually helping you move the needle. >> Right, so how should people, if somebody's watching this, and they want to get involved, or I'm busting my head. We're not moving as fast as we need to. I'm nervous. I have an imperative. I need to accelerate this stuff. How do they get involved, and how do they end up here getting their hands dirty with some of your team? >> Yeah, thanks for that, appreciate that. Accenture works with the largest organizations around the globe, and there's typically a client account leader, partner, from Accenture embedded into the biggest organizations, and so, for those who are existing clients, they can reach out to their client account lead, and we would be delighted to welcome them in, and do some, either, exploratory research into these technologies, or actually, do some longer-term innovation engine work, where we're helping to augment their capabilities. For those who, maybe, aren't an Accenture client, then, we do have open houses. We do quarterly open events, not only for potential new clients, but also, for people in the community for partners, for schools. We're really committed to helping to be an asset for San Francisco, for this community, so keep your eyes peeled for opportunities to come in. >> Yeah, that's great because last time when we were here when we opened there was a lot of conversation about being a very active participant in the community. You guys are sponsors with the Warriors at the Chase Center, but no, I think we had a number of people from the city and county of San Francisco in talking about the opportunities, and being an active, engaged member of the community beyond just a for-profit company. >> Absolutely, and the undercurrent of this year's Tech Vision, which is about to launch is all about thinking beyond the edges of your organization, and understanding the choices that you make, how they impact the communities you serve, so it's really important to us to be a good steward of that here at Accenture, and we have teammates accessible within the hub. For example, data enthesis, who can help you understand the decisions you're making around artificial intelligence. Are you using data securely? Are you using it in a way that makes people feel comfortable? So we have teammates here who can help clients consider the impact of these decisions that goes beyond the four walls, to really be a good steward for the next generation. >> Okay, well, next time I come, I'm wearing a white coat, so we can go get our hands dirty. >> I like it. >> All right, Ashley, well, again, congratulations to you and the team, and have a great evening. >> Thank you so much. >> All right, she's Ashley, I'm Jeff. You're watching theCUBE. We're at the Accenture Innovation Hub for the Technology Vision 2020. Thanks for watching, and we'll see you next time. (funky electronic music)

>> Narrator: From Las Vegas, it's theCUBE, covering Qualys Security Conference 2019, brought to you by Qualys. >> Hey, welcome back, everybody. Jeff Rick here with theCUBE. We're in Las Vegas at the Bellagio at the Qualys Security Conference. They've been doing this for 19 years. They've been in this business for a long time, seen a lot of changes, so we're happy to be here. Our next guest works for Caterpillar. He is Brian Rossi, the senior security manager vulnerability management. Brian, great to see you. >> Thanks for having me. >> So I was so psyched, they had an interview, a gentleman from Caterpillar a few years ago, and it was fascinating to me how far along the autonomous vehicle route Caterpillar is. And I don't think most people understand, right? They see the Waymo cars driving around, and they read about all this stuff. But Caterpillar's been doing autonomous vehicles for a super long time. >> A really long time, a really long time, 25-plus years, pioneering a lot of the autonomous vehicle stuff that's out there. And we've actually, it's been cool, had an opportunity to do some security testing on some of the stuff that we're doing. So, even making it safer for the mines and the places that are using it today. >> Yeah, you don't want one of those big-giant dump-truck things to go rogue. (laughing) >> Off a cliff. Yeah, no, bad idea. >> Huge. Or into a bunch of people. All right, so let's jump into it. So, vulnerability management. What do you focus on, what does that mean exactly? >> So, for me, more on the traditional vulnerability management side. So I stay out of the application space, but my group is focused on identifying vulnerabilities for servers, workstations, endpoints that are out there, working with those IT operational teams to make sure they get those patched and reduce as many vulnerabilities as we can over the course of a year. >> So we've done some stuff with Forescout, and they're the kings of vulnerability sniffing-out. In fact, I think they have an integration with Qualys as well. So, is it always amazing as to how much stuff that gets attached to the network that you weren't really sure was there in the first place? >> Yes, absolutely. (laughs) And it's fun to be on the side that gets to see it all, and then tell people that it's there. I think with Qualys and with some of the other tools that we use, right? We're seeing these things before anybody else is seeing them and we're seeing the vulnerabilities that are associated with them, before anyone else sees them. So it's an interesting job, to tell people what's out there when they didn't even know. >> Right, so another really important integration is with ServiceNow, and you're giving a talk I believe tomorrow on how you use both Qualys and ServiceNow together. Give us kind of the overview of what you're going to be talking about. >> Absolutely, so the overview is really what our motto has been all year, right? Is put work where people work. So what we found was that with our vulnerability management program, we're doing scanning, we're running reports, we're trying to communicate with these IT operational teams to fix what's out there. But that's difficult when you're just sending spreadsheets around and you're trying to email people. There's organizational changes, people are moving around. They might not be responsible for those platforms anymore. And keeping track of all that is incredibly difficult in a global scale, with hundreds of thousands of assets that people are managing. And so we turned to ServiceNow and Qualys to really find a way to easily communicate, not just easily, but also timely, communicate those vulnerabilities to the teams that are responsible for doing it. >> Right, so you guys already had the ServiceNow implementation obviously, it was something that was heavily used. You're kind of implying that that was the screen that a lot of people had open on their desktop all the time. >> We lucked out that we were early in the implementation with ServiceNow. So, Caterpillar was moving from a previous IT service management solution to ServiceNow so we got in on the ground floor with the teams that were building out the configuration management database. We got in with the ground floor with the teams who were operationalizing, using ServiceNow to drive their work. We had the opportunities to just build relationships with them, take those relationships, ask them how they want that to work, and then go build it for them. >> Right, it's so funny because everyone likes to talk about single pane of glass, and to own that real estate that's on our screens that we sit and look at all day long, and it used to be emails. It's not so much email anymore, and ServiceNow is one of those types of apps that when you're in it, you're working it, that is your thing. And it's one thing to sniff out the vulnerabilities and find vulnerabilities, but you got to close the loop. >> Brian: You got to, absolutely. >> And that's really where the ServiceNow piece fits. >> And it's been great. We've seen a dramatic reduction in the number of vulnerabilities that are getting fixed over the course of a 30-day period. And I think it simply is because the visibility is finally there, and it's real-time visibility for these groups. They're not receiving data 50 days after we found it. We're getting them that data as soon as we find it, and they're able to operationalize it immediately. >> Right, and what are some of the actions that are the higher frequency that you've found, that you're triggering, that this process is helping you mitigate? >> I would say, actually, what it's really finding is some of our oldest vulnerabilities, a lot of stuff that people have just let fall off the plate. And they're isolated, right? They may have run patching for a specific vulnerability six months ago, but there was no view to tell them whether or not they got everything. Or maybe it was an asset that was off the network when they were patching, and now it's back on the network. So we're getting them the real-time visibility. Stuff that they may have missed, that they would have never seen before, without this integration. >> So I'd love to get your take on one of the top topics that came in the keynote this morning, both with Dick Clark as well as Philippe, was IoT-5G and the increasing surface-area, attack surface area, vulnerability surface area. You guys, Caterpillar's obviously well into internet of things. You've got a lot of connected devices. I'm sure you're excited about 5G, and I'm sure in a mining environment, or those types of environments are just prime 5G opportunities. Bad news is, your attack surface just grew exponentially. >> Yeah. >> So you're in charge of keeping track of vulnerabilities. How do you balance the opportunity, and what you see that's coming with 5G and connected devices and even a whole other rash of sensors, compared to the threat that you have to manage? >> Certainly in the IoT space it's unique. We can't do the things to those devices that we would do with normal laptops' assets, right? So I think figuring out unique ways to actually deal with them is going to be the hardest part. Finding vulnerabilities is always the easiest thing to do, but dealing with them is going to be the hard part. 5G is going to bring a whole new ballgame to a lot of the technology that we use. Our engineering groups are looking at those, and we're going to be partnering with them all the way through their journey on how to use 5G, how to use IoT to drive better services for our customers, and hopefully security will be with them the whole way. >> Right, the other piece that didn't get as much talk today, but it's a hot topic everywhere else we go is Edge, right? And this whole concept of, do you move the data, do you move the data to the computer or the computer to the data? I'm sure you guys are going to be leveraging Edge in a big way, when you're getting more of that horsepower closer to the sites. There's a lot of challenges with Edge. It's not a pristine data center. There are some nasty environmental conditions and you're limited in power, connectivity, and some of these other things. So when you think about Edge in your world, and maybe you're not thinking of it, but I bet you are, how are you seeing that, again, as an opportunity to bring more compute power closer to where you need it, closer to these vehicles? >> So I think, I wish I had our other security division here with me to talk about it. We're piloting a lot of those things, but that's been a big piece of our digital transformation at Caterpillar, is really leveraging data from those connected devices that are out in the field. And we actually, our Edge has to be brought closer to home. Our engineers pack so much into the little space they have on the devices that are out there, that they don't have room to actually calculate on that data that's out in the field, right? So we are actually bringing the Edge a little closer to home, in order for us to provide the best service for our customers. >> Right, so another take on digital transformation. You talked about Caterpillar's digital transformation. You've been there for five years now. Before that you were at State Farm. Checking on your LinkedIn, right? State Farm is the business of actuarial numbers, right? Caterpillar has got big heavy metal things, and yet you talk about digital transformation. How did you guys, how are you thinking about digital transformation in this heavy-equipment industry that's in construction? Probably not what most people think of as a digital enterprise, but in fact you guys are super aggressively moving in that direction. >> Yeah, and for us, from a securities perspective, it's been all about shift-left, right? We have to get embedded with these groups when they're designing these things. We have to be doing threat models. We have to be doing pen testing. We have to be doing that secure life cycle the entire way through the product. Because with our product line, unlike State Farm where we could easily just make a change to an application so that it was more secure, once we produce these vehicles, and once we roll them out and start selling them, they're out there. And we build our equipment to last, right? So there's not an expectation that a customer is going to come back and say, "I'm ready to buy a new truck two years from now," because of security vulnerability. >> Jeff: Right, right. >> So, yeah, it's a big thing for us to get as early in the development life cycle as possible and partner with those groups. >> I'm curious in terms of the role of the embedded software systems in these things now, compared to what it was five years ago, 10 years ago 'cause you do need to upgrade it. And we've seen with Teslas, right? You get patches and upgrades and all types of things. So I would imagine you're probably a lot more Tesla-like than the Caterpillar of 20 years ago. >> Moving in that direction, and that is the goal, right? We want to be able to get the best services and the most quality services to our customers as soon as possible. >> Right, very cool. Well, Brian, next time we talk, I want to do it on a big truck. >> Okay. >> A big, yellow truck. >> Let's do it. >> I don't want to do it here at the Bellagio. >> Let's do it, all right. >> Okay, excellent. Well, thanks for-- >> Thank you. >> For taking a few minutes, really appreciate it. >> Absolutely. >> All right, he's Brian, I'm Jeff, you're watching theCUBE. We're at the Bellagio in Las Vegas, not on a big yellow truck, out in the middle of nowhere digging up holes and moving big dirt around. Thanks for watching. We'll see you next time. (upbeat techno music)

>> Innovation Day, brought to you by Comcast. >> Hey, welcome back everybody, Jeff Rick, here with theCube. We're at the Comcast Silicon Valley Innovation Center here in Sunnyvale. It's a very cool space, I think it's grown up over a number of years as they've originated with some acquired companies, and now they got a huge setup here, and we had a big day today talking about customer experience, and really, if you look at the Comcast Voice Remote, and there's a lot of stuff going on that's maybe under the covers, you don't really give Comcast credit for, but they're actually doing a lot. And we're excited to, kind of dive into it a little bit deeper with our next guest, she's Annie Weskesser, she's a CMO of Uniphore. Annie, welcome. >> Yeah, thank you for having me here today. >> Absolutely. So what is Uniphore, for people that aren't familiar with the company. >> So Uniphore is a global leader in conversational service automation, and our vision is to bridge the gap between human and machine, through voice AI and automation. >> That's a mouth full. >> Yes. >> Conversational... >> Service. >> Service. >> Yes. >> So, people talk, and so you guys are heavily involved in voice. So what are the applications where people are using your voice? >> Yep, well primarily our focus is call centers. >> Okay. >> So large enterprises who have massive call centers, where we want to go in and help them with AI and automation, to help better listen to their customers, help better listen to the customers voice, and solve the problems in a faster manner. >> So I don't have to repeat my account number six different times to six different agents. >> Exactly, right. >> Or caught an in IVR cycle, or perhaps the chat that you were talking to doesn't-- The person on the phone, you have to repeat your story. This is something where the AI and automation will actually assist the agent to become a superhero. >> So, it's pretty interesting cause you know there's a lot of conversation about AI and ML, but really you know where it's going to have its impact is applied AI. >> Yes. And you said the company started out really more just on a pure voice, but now you're applying more and more kind of AI in the back end. So what kind of opportunities do you have now beyond just simply being able to do voice conversion?. >> To the first part of your question, the company started at IIT Madras back in 2008. And originally the focus of the company was really centered on voice, voice being the lowest common denominator and in Indie where the languages are 260 you know, potential languages to understand and maybe 25 at the top. We set out really to focus on voice and then realize that customer service was a large market and somewhere we can have a big impact. >> Right, right. So you reckon as you said a 100 different languages. >> A 100 different languages through our platform which is pretty incredible when you think about it. All of the different people calling in to customer service potentially or maybe through a chatbot or a voicebot to get their issues solved. >> And then you integrate in whatever the core system is that the customer services agent are using. >> Yes. >> So what are the types of tips and tricks that the call agent gets by using your guys service? >> So think about it as a platform where the customer can help they agents be more affective agents. So one of the things that call centers struggle with is something called after call work, where agents may spend two to three minutes after a call, summarizing the call. One of the things that our technology does and this is primarily for one of our customers who's a health care client. They said "Wouldn't it be great if we can automate that completely". So we've taken the after call work for one customer client, taken that two to three minutes down to 10 seconds, where that work that the agent would have done is completely summarized and the agent validates it, can correct it if needed and its completely done. So that not only saves the agent time to either pick up more calls and help other customers or it can get them of the phone in a quicker manner to save the call center more money. >> So that's doing more than just simply providing a transcript of the call which is something a different track than actually listening into to provide suggestions is actually taking it to the next level in terms of what categorizing, what type of call, the outcome etc. >> it's actually quite interesting because often times less than 1% of calls are listened to somewhere between 1 and 10% of calls are listened to in calls centers. So we can listen to a 100% of those calls in addition we offer something called that's more along the line of like a live agent coach to where the agent can concentrate on the conversation with the customer which is the primary thing listening to the customer. And our technology will serve you up coaching mechanism in terms of getting to faster resolution for the customer and getting them better insights to be almost a superhero of a agent. >> Right, and I would imagine the accuracy in terms of recording what happened in the call to go back and do the analytics and have a text base search you can do all types of analysis on those calls which was data that was probably just lost before right into (mumbles) >> You're exactly right. I think the accuracy is clearly a lot lower than if you were to have the AI and automation and Machine learning technology there. >> So the other conversation in the sit down that we had earlier today was really about driving a customer centric culture in your own company, not only just enabling it but really building it inside. I wonder if you could share some of the things that you guys have done to help make sure that everybody stays focused on the objective, which is the customer. >> Yip, I think it really starts at the top it starts with the leader of the organization. So we have a CEO whose extremely focused on customer centricity and in fact its our number one core value within the organization. So you see everyone from the CEO down to the rest of the organization completely focused on the customer and their needs. >> What about when the customer doesn't know what they need? What about you know, you bringing a new technology and your inviting a slightly different process or a slightly different change and your saying "Hey, this is actually a better way to keep text and transactions and we actually have a really coach that can help", you know, kind of guy to people. How do you help move customers to a place they don't necessarily know they want to go? >> Yeah, I mean you find that a lot, right. Its not necessarily the technology that we're providing for today but its having the innovation and having the foresight to create a platform that will be future proof. So that's critical, you know, I think that there are a lot of customers who might not know what they need today but that's our job to help them innovate and push the envelope on all things AI and automation. >> Right, I'm just curious to in terms of the impact of your technology on kind of the tracking software for those call center agents, right. So this is a group of people that have to process a lot of calls, you know everything is track to the minute and you know its funny I had a demo with Westworld and you know when Westworld's funny cause we started treating machines like machines and they wanted to be treated like people sometimes I wonder on some of these technologies You know is it enabling them to have more time to be more thoughtful, is it enabling them to have more time to get the better outcomes or is it sometimes perceived as 'oh my gosh you just trying to jam' you know, 'four more calls on in my hour by taking care of my two more minutes that I used to spend wrapping up the call". Do you think about those things and the end customer? >> The time is really the premium, right. So the number one focus is giving people time back and whether that's the customer who's calling in and you want to solve an issue and get them faster resolution or whether that's the agent that wants to free up more time in having the conversation with the customer, solving their problem and then getting of the phone I think that's the most effective way of doing it. >> Final question in terms of voice and the evolution of voice. `Cause I don't think people are really completely tuned in certainly not people old like we are. What are some of the conversations when people finally get, you know, kind of the enabler that voice communications opens up that's not necessarily available with texts or not necessarily available with other types of channels? >> Yeah, I mean I see it most easily in my children they expect everything to be voice enabled and so everything from the Comcast remote that they pick up in our living room everywhere they go when they see a remote they expect everything to be voice enabled. So that's really the future and I think a lot of customer service will be listening to your customers voice however, they want to communicate with you, whatever channel they want to communicate on. >> Great, really cool story Annie and thanks for taking the few minutes and sharing it with us. >> Yeah, thanks for inviting me. >> All right, she's Annie, I'm Jeff your watching theCube with the Comcast CX Experience Innovation day here at the Sillicon Valley Innovation Center. Thanks for watching see you next time.

from our studios in the heart of Silicon Valley Palo Alto California this is a cute conversation hey welcome back here ready Jeff Rick here with the cube we're in our Palo Alto studios today to have a cube conversation with a really exciting company they've actually been around for a while but they've raised a ton of money and they're doing some really important work in the world in which we live today which is a lot different than the world was when they started in 2010 so we're excited to welcome to the studio he's been around before Mohit lad he is the CEO and co-founder of thousand ice mode great to see you great to see you as well thrilled to be here yeah welcome back but for people that didn't see the last video or not that familiar with thousand ice tell them a little bit kind of would a thousand eyes all about absolutely so in today's world the cloud is your new data center the Internet is your new network and SAS is your new application stack and thousand eyes is built to be the the only thing that can really help you see across all three of these like it's your own private environment I love that I love that kind of setup and framing because those are the big three things and as you said all those things have moved from inside your control to outside of your control so in 2010 is that was that division I mean when you guys started the company UCLA I guess a while ago now what was that the trend what did you see what yes what kind of started it so it's really interesting right so our background is a founding company with two founders we did our PhD at UCLA in computer science and focused on Internet and we were fascinated by the internet because it was just this complex system that nobody understood but we knew even then that it would meaningfully change our lives not just as consumers but even as enterprise companies so we had this belief that it's gonna be the backbone of the modern enterprise and nobody quite understood how it worked because everyone was focused on your own data center your own network and so our entire vision at that point was we want people to feel the power of seeing the internet like your network that's sort of where we started and then as we started to expand on that vision it was clear to us that the internet is what brings companies together what brings the cloud closer to the enterprise what brings the SAS applications closer to the enterprise right so we expanded into into cloud and SAS as well so when you had that vision you know people had remote offices and they would set up they would you know set up tunnels and peer-to-peer and all kinds of stuff why did you think that it was going to go to that next step in terms of the Internet you know just kind of the public Internet being that core infrastructure yes so we were at the at the very early stages of this journey to cloud right and at the same time you had companies like Salesforce you had office 365 they were starting to just make it so much easier for companies to deploy a CRM you don't have to stand up these massive servers anymore its cloud-based so it was clear to us that that was gonna be the new stack and we knew that you had to build a fundamentally different technology to be able to operate in that stack and it's not just about visibility it's about making use of collective information as well because you're going from a private environment with your own data center your own private network your own application stack to something that's sitting in the cloud which is a shared environment going over the Internet which is the same network that carries cat videos that your kids watch it's carrying production traffic now for your core applications and so you need a different technology stack and you need to really sort of benefit from this notion of collective intelligence of knowing what everybody sees together as one view so I'm curious force was such an important company in terms of getting enterprises to trust a SAS application for really core function with just sales right I think that was a significant moment in moving the dial was there a killer app for you guys that was you know for your customers the one where they finally said wait you know we need a different level of visibility to something that we rely on that's coming to us through an outside service so it's interesting right when we started the company we had a lot of advisors that said hey your position should be you're gonna help enterprises enforce SLA with Salesforce and we actually took a different position because what we realized was Salesforce did all the right stuff on their data centers but the internet could mess things up or enterprise companies that were not ready to move the cloud didn't have the right architectures would have some bottlenecks in their own environment because they are backhauling traffic from their London office to New York and then exiting from New York they're going back to London so all this stuff right so we took the position of really presenting thousand eyes as a way to get transparency into this ecosystem and we we believe that if we take this position if we want to help both sides not just the enterprise companies we want to help sales force we want to have enterprise companies and just really present it as a means of finding a common truth of what is actually going on it works so much better right so there wasn't really sort of one killer application but we found that anything that was real-time so if you think about video based applications or any sort of real-time communications based so the web access of the world they were just very sensitive to network conditions and internet conditions same with things that are moving a lot of data back and forth so these applications like Salesforce office 365 WebEx they just are demanding applications on the infrastructure and even if they're run great if the infrastructure doesn't it doesn't give you a great experience right and and and you guys made a really interesting insight to its and it's an all your literature it's it's a really a core piece of what you're about and you know when you owned it you could diagnose it and hopefully you could fix it or call somebody else to fix it but when you don't own it it's a very different game and as you guys talked about it's really about finding the evidence or everyone's not pointing fingers back in and forth a to validate where the actual problem is and then to also help those people fix the problem that you don't have direct control of so it's a very different you know kind of requirement to get things fixed when they have to get fixed yeah and the first aspect of that is visibility so as an example right you generally don't have a problem going from one part of your house to another part of your house because you own the whole place you know exactly what sits between the two rooms that you're trying to get to you don't you don't have run into surprises but when you're going from let's say Palo Alto to San Francisco and you have two options you can take 101 or 280 you need to know what you expect to see before you get on one of those options right and so the Internet is very similar you have these environments that you have no idea what to expect and if you don't see that with the right level of granularity that you would in your own environments you would make decisions that you have you know you have no control over right the visibility is really important but it's giving that lens like making it feel like a google maps of the internet that gives you the power to look at these environments like it's your private network that's the hard part right and then so what you guys have done as I understand is you've deployed sensors basically all over the Internet all at an important pops yeah and a point in public clouds and important enterprises etc so that you now have a view of what's going on it I can have that view inside my enterprise by leveraging your infrastructures that accurate correct and so this is where the notion of being able to set up this sort of data collection environment is really difficult and so we have created all of this over years so enterprise companies consumer companies they can leverage this infrastructure to get instant results so there's zero implementation in what right but the key to that is also understanding the internet itself and so this is where a research background comes in play because we studied we did years of research on actually modeling the Internet so we know what strategic locations to put these probes that to give good coverage we know how to fill the gaps and so it's not just a numbers game it's how you deploy them where you deploy them and knowing that connectivity we've created this massive infrastructure now that can give you eyes on the internet and we leverage all of their data together so if let's say hypothetically you know AT&T has an issue that same issue is impacting multiple customers through all our different measurements so it's like ways if you're using ways to get from point A to point B if Waze was just used by your family members and nobody else it would give you completely useless information values in that collective insight right and then now you also will start to be able to leverage ml and AI and you know having all that data and apply just more machine learning to it to even better get in get out in front of problems I imagine as much as as is to be able to identify so that's a really interesting point right so the first thing we have to tackle is making a complex data set really accessible and so we have a lot of focus into essentially getting insights out of it using techniques that are smarter than the brute-force techniques you get insights out and then present it in manners that it's accessible and digestible and then as we look into the next stages we're going to bring more and more things like learning and so on to take it even further right it's funny the accessible and digestible piece I was just had a presentation the other day and there was a woman from a CSO at a big bank and she talked about you know the problem of false positives and in in early days I mean their biggest issues was just too much data coming in from too many sensors and and too many false positives to basically bury people so they didn't have time to actually service the things that are a priority so you know a nice presentation of a whole lot of data makes a big difference to make it action it is absolutely true and now that the example I'll give you is oftentimes when you think about companies that operate with a strong network core like we do they're in the weeds right which is important but what is really important is tying that intelligence to business impact and so the entire product portfolio we've built it's all about business impact user experience and then going into connecting the dots or the network side so we've seen some really interesting events and as much as we know the internet every day I wake up and I see something that surprises me right we've had customers that have done migrations to cloud that have gone horribly wrong right so we the latest when I was troubleshooting with the customer was where we saw they migrated from there on from data center to Amazon and the user experience was 10x worse than what it was on their own data of the app once they moved to Amazon okay and what had happened there was the whole migration to Amazon included the smart sort of CDN where they were fronting your traffic at local sites but the traffic was going all over the place so from if a user was in London instead of going to the London instance of Amazon they were going to Atlanta or they were going to Los Angeles and so the whole migration created a worse user experience and you don't have that lens because you don't see that in a net portion of that right that's why we like we caught it instantly and we were able to showcase that hey this is actually a really bad migration and it's not that Amazon is bad it's just it's been implemented incorrectly right so yeah fix these things and those are all configurations all Connecticut which is so very easy all the issues you hear about with with Amazon often go back to miss configuration miss settings suboptimal leaving something open so to have that visibility makes a huge impact and it's more challenging because you're trying to configure different components of this environment right so you have a cloud component you have the Internet component your own network you have your own firewalls and you used to have this closed environment now it's hybrid it involves multiple parties multiple skill sets so a lot of things can really go wrong I think I think you guys you guys crystallized very cleanly is kind of the inside out and outside in approach both you know a as as a service consumer yeah right I'm using Salesforce I'm using maybe s3 I'm using these things that I need and I want to focus on that and I want to have a good experience I want my people to be able to get on their Salesforce account and book business but but don't forget the other way right because as people are experiencing my service that might be connecting through and aggregating many other services along the way you know I got to make sure my customer experience is big and you guys kind of separate those two things out and really make sure people are focusing on both of them correct and it's the same technology but you can use that for your production services which are revenue generating or you can use that for your employee productivity the visibility that you provide is is across a common stack but on the production side for example because of the way the internet works right your job is not just to ensure a great performance in user experience your job is also to make sure that people are actually reaching your site and so we've seen several instances where because of the way internet works somebody else could announce that their google.com and they could suck a bunch of traffic from the internet and this happens quite routinely in the notion of what is now known as DP hijacks or sometimes DNS hijacks and the the one that I remember very well is when there was the small ISP in Nigeria that announced the identity of the address block for Google and that was picked up by China Telecom which was picked up by a Russian telco and now you have Russia China and Nigeria in the path for traffic to Google which is actually not even going to Google's right those kinds of things are very possible because of the way the internet how fast those things kind of rise up and then get identified and then get shut off is this hours days weeks in this kind of example so it really depends because if you are let's say you were Google in this situation right you're not seeing a denial of service attack to your data centers in fact you're just not seeing traffic running in because somebody else is taking it away right it's like identity theft right like I somebody takes your identity you wouldn't get a mail in your inbox saying hey your identity has been taken back so easy you have to find it some other way and usually it's the signal by the time you realize that your identity has been stolen you have a nightmare ahead of you alright so you got some specific news a great great conversation you know it's super insightful to talk to people that are in the weeds of how all the stuff works but today you have a new a new announcement some new and new offering so tell us about what's going on so we have a couple of announcements today and coming back to this notion of the cloud being a new data center the internet your new network right two things were announcing today is one we're announcing our second version of the cloud then benchmark performance comparison and what this is about is really helping people understand the nuances the performance difference is the architecture differences between Amazon Google as your IBM cloud and Alibaba cloud so as you make decisions you actually understand what is the right solution for me from a performance architecture standpoint so that's one it's a fascinating report we found some really interesting findings that surprised us as well and so we're releasing that we're also touching on the internet component by releasing a new product which we call as internet insights and that is giving you the power to actually look at the internet more holistically like you own the entire internet so that is really something we're all excited about because it's the first time that somebody can actually see the Internet see all these connections see what is going on between major service providers and feel like you completely owned the environment so are people using information like that to dynamically you know kind of reroute the way that they handle their traffic or is it more just kind of a general health you know kind of health overview you know how much of it do I have control over how much should I have control over and how much of I just need to know what's going on so yeah so it just me great question so the the best way I can answer that is what I heard CIO say in a CIO forum we were presenting at where they were a customer it's a large financial services customer and somebody asked the CIO what was the value of thousand I wasn't the way he explained it which was really fascinating was phase one of thousand eyes when we started using it was getting rid of technical debt because we would keep identifying issues which we could fix but we could fix the underlying root cause so it doesn't happen again and that just cleared the technical debt that we had made our environment much better and then we started to optimize the environments to just get better get more proactive so that's a good way to think about it when you think about our customers most of the times they're trying to just not have their hair on fire right that's the first step right once we can help them with that then they go on to tuning optimizing and so on but knowing what is going on is really important for example if you're providing a.com sir is like cube the cube comm right it's its life and you're providing it from your data center here you have two up streams like AT&T and Verizon and Verizon is having issues you can turn off that connection and let all your customers back live having a full experience if you know that's the issues right right the remediation is actually quite quite a few times it's very straightforward if you know what you're trying to solve right so do you think on the internet insights this is going to be used just more for better remediation or do you think it's it's kind of a step forward and getting a little bit more proactive and a little bit more prescriptive and getting out ahead of the issues or or can you because these things are kind of ephemeral and come and go so I think it's all of the about right so one the things that the internet insights will help you is with planning because as you expand into new geo so if you're a company that's launching a service in a new market right that immediately gives you a landscape of who do you connect with where do you host right as now you can actually visualize the entire network how do you reach your customer base the best right so that's the planning aspect and if you plan right you would actually reduce a lot of the trouble that you see so we had this customer of ours that was deploying Estevan Software Defined one in there a she offices and they used thousand eyes to evaluate two different ISPs that they were looking at one of them had this massive time-of-day congestion so every time every day at nine o'clock the latency would get doubled because of congestion it's common in Asia the other did not have time of day congestion and with that view they could implement the entire Estevan on the ice pea that actually worked well for them so planning is important part of this and then the other aspect of this is the thing that folks often don't realize is Internet is not static it's constantly changing so you know AT&T might connect to Verizon this way it connects it differently it connects to somebody else and so having that live map as you're troubleshooting customer experience issues so let's say you have customers from China that are having a ton of issues all of a sudden or you see a drop of traffic from China now you can relate that information of where these customers are coming from with our view of the health of the Chinese Internet and which specific ISPs are having issues so that's the kind of information merger that simply doesn't happen today right promote is a fascinating discussion and we could go on and on and on but unfortunately do not have all day but I really like what you guys are doing the other thing I just want to close on which which I thought was really interesting is you know a lot of talk about digital transformation we always talk about digital transformation everybody wants the digital transfer eyes it but you really boiled it down into really three create three critical places that you guys play the digital experience in terms of what what the customers experience you know getting to cloud everybody wants to get to cloud someone can argue how much and what percentage but everybody's going to cloud and then as you said in this last example the MA when as you connect all these remote sites and you guys have a play in all of those places so whatever you thought about in 2010 that worked out pretty well thank you and we had a really strong vision but kudos to the team that we have in place that has stretched it and really made the most out of that so excited good job and thanks for for stopping by sharing the story thank you for hosting always a fun to be here absolutely all right well he's mo and I'm Jeff you're watching the cube when our power out the studio's having a cute conversation thanks for watching we'll see you next time [Music]