>> [Voiceover] Live, from Los Angeles, it's theCUBE. Covering Open Source Summit, North America 2017. Brought to you by the Linux Foundation, and Red Hat.>> Hello everyone, welcome back to our special Cube live coverage of Linux Foundation's Open Source Summit North America here in LA, I'm John Furrier your co-host with Stu Mitiman. Our next guest is Christine Corbett Moran, Ph.D. at astronomy, astrophysics post-doctoral fellow at Caltech.>> That's right, it's a mouthful.>> Welcome to theCUBE, a mouthful but you're also keynoting, gave one of the talks opening day today after Jim Zemlin, on tech and culture and politics.>> That's right, yeah.>> Which I thought was fantastic. A lot of great notes there. Connect the dots for us metaphorically speaking, between Caltech and tech and culture. Why did you take that theme?>> Sure. So I've been involved in programming since I was an undergraduate in college. I studied computer science and always attending more and more conferences. hacker cons, security conferences, that sort of stuff. Very early on what attracted me to technology was not just the nitty gritty nuts and bolts of being able to solve a hard technical problem That was a lot of fun, but also the impact that it could have. So even as I went on a very academic track, I continued to make open source contributions. Really seeking that kind of cultural impact. And it wasn't something that I was real vocal about. Talking about. More talking about the technology side of things than the politics side of things. But in the past few years, I think with the rise of fake news, with the rise of various sorts of societal problems that we're seeing as a consequence of technology, I decided I was going to try to speak more to that end of things. So that we can focus on that as a technology community on what are we going to do with this enormous power that we have.>> And looking at that, a couple of direct questions for you, it was awesome talk. You get a lot in there. You were riffing some good stuff there with Jim as well. But you had made a comment that you originally wanted to be lawyer, you went to MIT, and you sort of got pulled in to the dark side>> That's right, yeah.>> In programming. As a former computer scientist myself, what got the bug take us through that moment. Was it you just started coding and said damn I love coding? What was the moment?>> Sure, so I was always talented in math and science. That was part of the reason why I was admitted to MIT and chose to go there. My late father was a lawyer. I didn't really have an example of a technologist in my life. So, to me, career wise I was going to be a lawyer, but I was interested in technology. What kind of lawyer is that? Patent attorney. So that was my career path. MIT, some sort of engineering, then a patent attorney. I got to MIT and realized I didn't have to be a attorney. I could just do the fun stuff. For some people that's the fun part. For me it ended up being when I took my first computer science class. Something that was fun, that I was good at, and that I really got addicted to kind of the feedback loop of you always have a problem you're trying to solve. It doesn't work, it doesn't work. Then you get it to work and then it's great for a minute and then there's a new problem to solve.>> That's a great story. I think it was very inspirational. A lot of folks of watching will be inspired by that. The other thing that inspired me in the key note was your comment about code and culture.>> [Christine] Yeah.>> I love this notion that code is now at a point where open source is a global phenomenon. You mentioned Earth and space.>> [Christine] Yeah.>> You know and all this sort of space is now Linux based now. But coding can shape culture. Explain what you mean by that, because I think it's one of those things that people might not see happening right now, but it is happening. You starting to see the more inclusionary roles and the communities are changing. Code is not just a tech thing. Explain what you mean by code-shaping culture.>> Well we can already that in terms of changing corporate culture. So, for example, 10 or 15, 20 years ago it might be inconceivable to make contributions that might benefit your corporate competitor. And we all have corporate competitors whether that's a nation, the US having competitors. Whether that's your local sports rivalry. We all have competitors, but open source has really shown that you're relying on things that you as a group, no matter what entity you are, you can't do as much as you can if you share your contributions and benefit from people around the globe. So that's one big way I've seen corporate culture in just every day culture change that people have recognized. Whether it's science, or corporate success, you can't do it alone. There's no lone genius. You really have to do it as a community.>> As a collective too you mentioned some of the ruling class and you kind of referring to not ruling class and open source, but also politics. In that gerrymandering was a word you used. We don't hear that often at conferences, but the idea of having more people exposed creates more data. Talk about what you mean by that because this is interesting. This truly is a democratization opportunity.>> [Christine] Absolutely.>> If not handled properly could go away.>> Yeah, I think am a little, I don't know if there's any Game of Thrones fans out there, but you know at some point this season and previous seasons you know Daenerys Targaryen is there and they're like well if you do this you're going to be the same evil person just new face. I think there's a risk of that in the open source community that if it ends up just being a few people it's the same oligarchy. The same sort of corruption just a different face to it. I don't think open source will go that way just based on the people that I've met in the community. It is something that we actively have to guard against and make sure that that we have as many people contributing to open source so that it's not just a few people who are capable of changing the world and have the power to decide whether it's going to be A or B, but as many people as possible.>> Christine, the kind of monetization of open source is always an interesting topic at these kind of shows. You had an interesting piece talking about young people contributing. You know contributing to open source. It's not just oh yeah do it for free and expect them to do it. Same thing in academia a lot of times. Like oh hey, you're going to do that research and participate and write papers and you know money is got to come somewhere to help fund this. How does kind of the money fit into this whole discussion of open source?>> So I think that's been one of the big successes of open source and we heard that from Jim as well today. It isn't you know some sort of unattainable in terms of achieving value for society. When you do something of value, money is a reward for that. The only question is how to distribute that award effectively to the community. What I see sometimes in the community is there's this myth of everyone in open source getting involved for just the fun of it and there's a huge amount of that. I have done a bunch of contributions for free on the side, but I've always in the end gotten some sort monetary reward for that down the line. And someone talked today about that makes you more employable, et cetera. That has left me with the time and freedom to continue that development. I think it's a risk that as a young person who is going into debt for college to not realize that that monetary reward will come or have it be so out of sync with their current life situation that they're unable to get the time to develop the skills. So, I don't think that money is a primary motivating factor for most people in the community, but certainly as Linus said today as well. When you don't have to worry about money that's when you do the really cool nitty-gritty things that might be a risk that then grow to be that next big project.>> It's an interesting comment you made about the US how they couldn't do potentially Linux if it wasn't in the US. It opens up your eyes and you say hmm we got to do better.>> Yeah.>> And so that brings up the whole notion of the radical comment of open source has always been kind of radical and then you know when I was growing up it was a tier two alternative to the big guys. Now it's tier one. I think the stakes are higher and the thing I'd like you to get your comment or reaction to is how does the community take it to the next level when it's bigger than the United States. You have China saying no more ICOs, no more virtual currencies. That's a potential issue there's a data point of many other things that can be on the global scale. Security, the Equifax hack, identity theft, truth in communities is now an issue, and there's more projects more than ever. So I made a comment on Twitter. Whose shoulders do we stand on in the expression of standing on the shoulders before you.>> [Christine] Yeah, you're standing on a sea.>> So it's a discovery challenge of what do we do and how do we get to the truth. What's your thoughts on that?>> That is a large question. I don't know if I can answer it in the short amount of time. So to break it down a little bit. One of the issues is that we're in this global society and we have different portions trying to regulate what's next in technology. For example, China with the ICOs, et cetera. One of the phrases I used in my talk was that the math was on the people's side and I think it is the case still with a lot of the technologies that are distributed. It's very hard for one particular government, or nation state, to say hey we're going to put this back in the box. It's Pandora's box. It's out in the open. So that's a challenge as well for China and other people, the US. If you have some harmful scenario, how to actually regulate that. I don't know how that's going to work out moving forward. I think it is the case in our community how to go to the next level, which is another point that you brought up. One thing that Linus also brought up today, is one of the reasons why it's great to collaborate with corporations is that often they put kind of the finishing touches on a product to really make it to the level that people can engage with it easily. That kind of on ramping to new technology is very easy and that's because of corporations is very incentivized monetarily to do that, whereas the open source community isn't necessarily incentivized to do that. Moreover, a lot of that work that final 1% of a project for the polish is so much more difficult. It's not the fun technical element. So a lot of the open source contributors, myself included, aren't necessarily very excited about that. However, what we saw in Signal, which is a product that it is a non-profit it is something that isn't necessarily for corporate gain, but that final polish and making it very usable did mean that a lot more people are using the product. So in terms of we as a community I think we have to figure out how keeping our radical governance structure, how to get more and more projects to have that final polish. And that'll really take the whole community.>> Let them benefit from it in a way that they're comfortable with now it's not a proprietary lock and it's more of only 10% of most of the applications are uniquely differentiated with open source. Question kind of philosophic thought experiment, or just philosophical question, I'll say astronomy and astrophysics is an interesting background. You've got a world of connected devices, the IoT, Internet of Things, includes people. So, you know I'm sitting there looking at the stars, oh that's the Apache Project, lots of stars in that one. You have these constellations of communities, if you will out there to kind of use the metaphor. And then you got astrophysics, the Milky Way, a lot of gravity around me. You almost take a metaphor talks to how communities work. So let's get your thoughts. How does astrophysics and astronomy relate to some of the dynamics in how self-governing things work?>> I'd love to see that visualization by the way, of the Apache Project and the Milky Way,>> [John] Which one's the Big Dipper?>> That sounds gorgeous, you guys should definitely pursue that.>> John you're going to find something at Caltech, you know our next fellowship.>> Argued who always did the Big Dipper or not, but you know.>> I think some of the challenges are similar in the sciences in that people initially get into it because it's something they're curious about. It's something they love and that's an innate human instinct. People have always gazed up at the stars. People have always wondered how things work. How your computer works? You know let me figure that out. That said, ultimately, they need to eat and feed their families and that sort of stuff. And we often see in the astrophysics community incredibly talented people at some stage in their career leaving for some sort of corporate job. And retaining talent is difficult because a lot of people are forced to move around the globe, to different centers in academia, and that lifestyle can be difficult. The pay often isn't as rewarding as it could be. So to make some sort of parallel between that community and the open source community, retaining talent in open source, if you want people to not necessarily work in open source under Microsoft, under a certain corporation only, but to kind of work more generally. That is something that ultimately, we have to distribute the rewards from that to the community.>> It's kind of interesting. The way I always thought the role of the corporation and open source was always trying to change the game. You know, you mentioned gerrymandering. The old model was we got to influence a slow that down so that we can control it.>> So John we've had people around the globe and even that have made it to space on theCUBE before. I don't know that we've ever had anybody that's been to the South Pole before on theCUBE. So Christine, maybe tell us a little about how's technology you know working in the South Pole and what can you tell our audience about it?>> Sure. So I spent 10 and half months at the South Pole. Not just Antarctica, but literally the middle of the continent, the geographic South Pole. There the US has a research base that houses up to about 200 people during the austral summer months when it's warm that is maybe minus 20 degrees or so. During the cold winter months, it gets completely dark and planes have a very difficult time coming in and out so they close off the station to a skeleton crew to keep the science experiments down there running. There are several astrophysical experiments, several telescopes, as well as many research projects, and that skeleton crew was what I was a part of. 46 people and I was tasked with running the telescope down there and looking at some of the echoes of the Big Bang. And I was basically a telescope doctor. So I was on call much like a sys-admin might be. I was responsible for the kind of IT support for the telescope, but also just physical, something physically broke, kind of replacing that. And that meant I could be woken up in the middle of night because of some kind of package update issue or anything like that and I'd have to hike out in minus a 100 degrees to fix this, sometimes. Oftentimes, there was IT support on the station so we did have internet running to the telescope which was about a kilometer away. It took me anywhere from 20 to 30 minutes to walk out there. So if it didn't require on-site support sometimes I could do the work in my pajamas to kind of fix that. So it was a kind of traditional computer support role in a very untraditional environment.>> That's an IoT device isn't it.>> Yeah.>> Stu and I are always interested in the younger generation as we both have kids who are growing up in this new digital culture. What's your feeling in terms of the younger generation that are coming up because people going to school now, digital natives, courseware, online isn't always the answer, people learn differently. Your thoughts on onboarding the younger generation and for the inclusion piece which is super important whether it's women in tech and/or just people just getting more people into computer science. What are some of things that you see happening that excite you and what are some of the things that get you concerned?>> Yeah, so I had the chance I mentioned a little in my talk to teach 12 high school students how to computer program this summer. Some of them have been through computer programming classes at their colleges, or at their high schools, some not. What I saw when I was in high school was a huge variety of competence in the high school teachers that I had. Some were amazing and inspiring. Others because in the US you need a degree in education, but not necessarily a degree in the field that you're teaching. I think that there's a huge lack of people capable of teaching the next generation who are working at the high school level. It's not that there's a huge lack of people who are capable, kind of anyone at this conference could sit down and help a high schooler get motivated and self-study. So I think teacher training is something that I'm concerned about. In terms of things I'm very excited about, we're not quite there yet with the online courses, but the ability to acquire that knowledge online is very, very exciting. In addition, I think we're waking up as a society to the fact that four year college isn't necessarily the best preparation for every single field. For some fields it's very useful. For other fields, particularly engineering, maybe even computer science engineering, apprenticeships or practical experience could be as valuable if not more valuable for less expense. So I'm excited about new initiatives, these coding bootcamps. I think there's a difficulty in regulation in that you don't know for a new coding bootcamp. Is it just trying to get people's money? Is it really going to help their careers? So we're in a very frothy time there, but I think ultimately how it will shake out is it's going to help people enter technology jobs quicker.>> You know there's a percentage of jobs that aren't even invented yet. So there's AI. You see self-driving cars. These things are easy indicators that hey society's changing.>> Yeah. And it's also good to be helpful for a professionals like us, older professionals who want to keep up in this ever growing field and I don't necessarily want to go back for a second Ph.D, but I'll absolutely take an online course in something I didn't see in my undergrad.>> I mean you can get immersed in anything these days online. It's great, there's a lot of community behind it. Christine thanks so much for sharing. Congratulations on a great keynote. Thanks for spending some time with us.>> [Christine] Yeah, thanks for having me.>> It's theCUBE live coverage here in LA for Open Source Summit in North America. I'm John Furrier, Stu Miniman, and we'll be right back with more live coverage after this short break.

>>from around the globe. It's the Cube with digital coverage of AWS reinvent 2020 sponsored by Intel and AWS. Yeah, welcome to the Cubes Live coverage of AWS reinvent 2020. I'm Lisa Martin and I have a Cube alumni joining me Next. Aaron Kelly, the GM of product marketing at AWS Aaron. Welcome back to the program. >>Thanks, Lisa. It's great to be here. >>Likewise, even though we don't get to all be crammed into Las Vegas together, uh, excited to talk to you about Amazon Connect, talk to our audience about what that is. And then let's talk about it in terms of how it's been a big facilitator during this interesting year, that is 2020. >>Great, yes, for sure. So Amazon Connect is a cloud contact center where we're really looking to really reinvent how contact centers work by bringing it into the cloud. It's an Omni Channel, easy to use contact center that allows customers to spin up contact centers in minutes instead of months. Its very scalable so can scale to 10 tens of thousands of agents. But it also scaled down when you when it's not in use and because it's got a pay as you go business model. You only pay when you're engaging with collars or customers. You're not paying for high upfront per agent fees every month. So it's really been a great service during this pandemic, as there's been a lot of unpredictable spikes in demand, uh, that customers have had to deal with across many sectors, >>and we've been talking for months now about the acceleration that Corbett has delivered with respect to digital transformation. And, of course, as patients has been wearing fin globally. I think with everybody when we're calling a contact center, we want a resolution quickly. And of course, as we all know is we all in any industry are working from home. So are they. So I can imagine during this time that being able to have a cloud contact center has been transformative, I guess, to help some businesses keep the lights on. But now to really be successful moving forward, knowing that they can operate and scale up or down as things change. >>Yeah, that's exactly right. And so one of the key benefits of connect his ability to very quickly on board and get started, you know, we have some very interesting and examples like Morrisons, which is a retailer in the UK They wanted to create a new service as you highlighted, which was a door, you know, doorstep delivery service. And so they needed to spin up a quick new contact center in order to handle those orders. They were able to do it and move all their agents remotely in about a day and be able to immediately start to take those orders, which is really powerful, you know. Another interesting example is the Rhode Island Department of Labor and Training. Which part of their responsibility is to deliver unemployment benefits for their citizens? Obviously a huge surge of demand there they were able to build an entirely new context center in about nine days to support their citizens. They went from a knave ridge of about 74 call volume sort of capacity per minute to 1000 call on capacity per minute. And in the first day of standing up this new context center, they were able to serve 75,000 Rhode Island citizens with their unemployment benefits. So really ah, great example of having that cloud scalability that ability to bring agents remotely and then helping citizens in need during a very, very difficult time, >>right? So a lot of uses private sector, public sector. What are some of the new capabilities of Amazon connected? You're announcing at reinvent. >>Yeah, So we announced five big capabilities this during reinvent yesterday that really spanned the entire experience, and our goal is to make it better for agents so they're more efficient. That actually helps customers reduce their costs but also create a better collar experience so that C sat could go up in the collars, can get what they need quickly and then move on. And so the first capability is Amazon Connect Voice I D, which makes it easier to validate that the person calling is who in fact, they say they are so in this case, Lee. So let's say you're calling in. You can opt in tow, have a voice print made of you. The next time you call in, we're able to use machine learning to match that voiceprint to know. Yes, it is Lisa. I don't need to ask Lisa questions about her mother's maiden name and Social Security number. We can validate you quickly as an agent I'm confident it's you. So I'm less concerned about things like fraud, and we can move on. That's the first great new feature. The second is Amazon Connect customer profiles. So now, once you join the call rather than me is an agent having to click around a different systems and find out your order history, etcetera. I could get that all surface to me directly. So I have that context. I can create a more personalized experience and move faster through the call. The third one is called Wisdom. It's Amazon Connect wisdom, which now based on either what you're asking me or a search that I might make, I could get answers to your questions. Push to me using machine learning. So if you may be asking about a refund policy or the next time a new product may launch, I may not know rather than clicking around and sort of finding that in the different systems is pushed right to me. Um, now the Fourth Feet feature is really time capability of contact lens for Amazon connect, and what this does is while you were having our conversation, it measures the sentiment based on what you're saying or any keywords. So let's say you called it and said, I want a refund or I want to cancel That keyword will trigger a new alert to my supervisor who can see that this call may be going in the wrong direction. Let me go help Aaron with Lisa. Maybe there's a special offer I can provide or extra assistance so I can help turn that call around and create a great customer experience, which right now it feels like it's not going in that direction. And then the last one is, um, Amazon Connect tasks where about half of an agents time is spent on task other than the call follow up items. So you're looking for a refund or you want me Thio to ship you a new version of the product or something? Well, today I might write that on a sticky note or send myself a reminder and email. It's not very tracked very well. With Amazon Connect task, I can create that task for me as a supervisor. I could then X signed those tax and I can make sure that the follow up items air prioritized. And then when I look at my work. You is an agent. I can see both calls, my chats and my task, which allows me to be more efficient. That allows me to follow up faster with you. My customer, Andi. Overall, it's gonna help lower the cost and efficiency of the Contact Center. So we're really excited about all five of these features and how they improve the entire life cycle of a customer contact. >>And that could be table stakes for any business in terms of customer satisfaction. You talked about that, but I always say, You know, customer satisfaction is inextricably linked to employee satisfaction. They need. The agents need to be empowered with that information and really time, but also to be able to look at. I want them to know why I'm calling. They should already know what I have. We have that growing expectation right as a consumer. So the agent experience the customer experience. You've also really streamline. And I could just see this being something that is like I said, kind of table stakes for an organization to reduce churn, to be able to service more customers in a shorter amount of time and also employee satisfaction, right, >>right that's that. That's exactly right. Trader Grills, which is one of our, you know, beta customers using some of these capabilities. You know, they're saying 25% faster, handle times so shorter calls and a 10% increase in customer satisfaction because now it's personalized. When you call in, I know what grill you purchased. And so I have a sense based on the grill, you purchase just what your question might be or what you know, what special offers I might have available to me and that's all pushed to me is an agent, So I feel more empowered. I could give you better service. You have, you know, greater loyalty towards my brand, which is a win for everyone, >>absolutely that empowerment of the agent, that personalization for the customer. I think again we have that growing demanded expectation that you should know why I'm calling, and you should be able to solve my problem. If you can't, I'm gonna turn and find somebody else who can do that. That's a huge risk that businesses face. Let's talk about some of the trends that you're seeing that this has been a very interesting year to say the least, what are some of the trends in the context center space that you guys were seeing that you're working Thio to help facilitate? >>Yeah, absolutely. So I think one of the biggest trends that we're seeing is this move towards remote work. So as you can imagine, with the pandemic almost immediately, most customers needed to quickly move their agents to remote work scenario. And this is where Amazon Connect was a great benefit. For as I mentioned before, we saw about 5000 new contact centers created in March in April. Um, Atiya, very beginning of the pandemic. So that was a very, uh, that's a very big trend we're seeing. And now what we're seeing is customers were saying, Hey, when I have something like Amazon Connect that's in the cloud, it scales up. It provides me a great experience. I just need really a headset in a Internet connection from my agents. I'm not dealing with VPNs and, ah, lot of the complexity that comes with trying to move on on premises system remote. We're seeing a huge, you know, search of adoption and usage around that the ability to very quickly create a new context center around specific scenarios are use cases has been really, really powerful. So, uh, those are the big trends moving to remote remote work and a trend towards, um, spinning of new context that is quickly and then spending them back down as that demand moves or or those those those situations move >>right. And as we're all experiencing, the one thing that is a given during this time is the uncertainty that remains Skilling up. Skilling down volume changes. But looking as if a lot of what's currently going on from home is going to stay for a while longer, I actually not think about it. I'm calling into whether it's, you know, cable service or whatnot. I think What about agent is actually on their couch at home like I am working? And so I think it's being able to facilitate that because is transformative, and I think I think I'll step out on limbs side, you know, very potentially impact the winners and the losers of tomorrow, making sure that the consumer experience is tailored. It's personalized to your point and that the agents are empowered in real time to facilitate a seamless and fast resolution of whatever the issue is. >>Well, and I think you hit on it earlier as well. Agents wanna be helpful. They wanna solve a customer problem. They wanna have that information at their fingertips. They wanna be on power to take action. Because at the end of their day, they want to feel like they helped people, right? And so being able to give them that information safe from wisdom or being able to see your entire customer profile, Right? Right. When you come on board or know that you are Lisa, um, and have the confidence that I'm talking to Lisa, I'm not. This is not some sort of, you know, fishing, exercise, exercise. These are all really important scenarios and features that empower the agent, lowers cost significantly for the customer and creates a much better customer experience for you. The collar? >>Absolutely. And we all know how important that is these days to get some sort of satisfying experience. Last question. Erin, talk to us about, you know, as we all look forward, Thio 2021. For many reasons. What can we expect with Amazon? Connect? >>Well, we're going to continue to listen to our customers and hear their feedback and what they need, which what we certainly anticipate is continued focus on that agent efficiency, giving agents mawr of the information they need to be successful and answer customers questions quickly, continuing to invest in machine learning as a way of doing that. So using ML to identify that you are who you say you are, finding that right information. Getting data that I can use is an agent Thio. Handle those tasks and then automate the things that you know I really shouldn't have to take steps is a human to go do so if we need to send you a follow up email when when your product ships or when your refund is issued. Let me just put that in the system once and have it happened when it executes. So that level of automation continuing to bring machine learning in to make the agent experience better and more efficient, which ultimate leads to lower costs and better see set. These are all the investments. You'll see a sui continue for it next year. >>Excellent stuff, Erin, thank you so much for joining me on the program today, ensuring what's next and the potential the impact that Amazon connect is making. >>Thanks, Lisa. It's great to be here >>for Aaron Kelly. I'm Lisa Martin. You're watching the cubes. Live coverage of AWS reinvent 2020.

>>Hi, everyone. Good afternoon. Thank you for joining this session. I feel honored to be invited to speak here today. And I also appreciate entity research Summit members for organ organizing and giving this great opportunity. Please let me give a quick introduction. First, I'm a Takashi from Marvin American population, and I'm leading technology scouting and global ation with digital health companies such as Business Alliance and Strategically Investment in North America. And since we started to focus on this space in 2016 our team is growing. And in order to bring more new technologies and services to Japan market Thesis year, we founded the new service theories for digital health business, especially, uh, in medical diagnosis space in Japan. And today I would like to talk how health care has been transformed for my micro perspective, and I hope you enjoy reasoning it. So what's happened since the US identify the first case in the middle of January, As everyone knows, unfortunately, is the damaged by this pandemic was unequal amongst the people in us. It had more determined tal impact on those who are socially and economically vulnerable because of the long, long lasting structural program off the U. S. Society and the Light Charity about daily case rating elevator country shows. Even in the community, the infection rate off the low income were 4.5 times higher than, uh, those of the high income and due to czar straight off the Corvette, about 14 million people are unemployed. The unique point off the U. S. Is that more than 60% of insurance is tied with employment, so losing a job can mean losing access to health care. And the point point here is that the Corvette did not create healthcare disparity but, uh nearly highlighted the underlying program and necessity off affordable care for all. And when the country had a need to increase the testing capacity and geographic out, treat the pharmacies and retails joined forces with existing stakeholders more than 90% off the U. S Corporation live within five miles off a community pharmacy such as CVS and Walgreen, so they can technically provide the test to everyone in all the community. And they also have a huge workforce memory pharmacist who are eligible to perform the testing scale, and this very made their potential in community based health care. Stand out and about your health has provided on alternative way for people to access to health care. At affordable applies under the unusual setting where social distancing, which required required mhm and people have a fear of infection. So they are afraid to take a public transportacion and visit >>the doctor the same thing supplied to doctor and the chart. Here is a number of total visit cranes by service type after stay at home order was issued across the U. S. By Ali April patient physical visits to doctor's offices or clinics declined by ALAN 70%. On the other hand, that share, or telehealth, accounted for 25% of the total total. Doctor's visit in April, while many states studied to re opening face to face visit is gradually recovering. And overall Tele Health Service did not offset the crime. Physician Physical doctor's visit and telehealth John never fully replace in person care. However, Telehealth has established a new way to provide affordable care, especially to vulnerable people, and I don't explain each player's today. But as an example, the chart shows the significant growth of the tell a dog who is one of the largest badger care and tell his provider, I believe there are three factors off paradox. Success under the pandemic. First, obviously tell Doc could reach >>the job between those patients and doctors. Majority of the patients who needed to see doctors who are those who have underlying health conditions and are high risk for Kelowna, Bilis and Secondary. They showed their business model is highly scalable. In the first quarter of this year, they moved quickly to expand their physical physicians network to increase their capacity and catch up growing demand. To some extent, they also contributed to create flexible job for the doctors who suffered from Lydia's appointment and surgery. They utilized. There are legalism to maximize the efficiency for doctors and doing so, uh, they have university maintained high quality care at affordable applies Yeah, and at the same time, the government recognize the body of about your care and de regulated traditional rules to sum up she m s temporary automated to pay a wide range of tell Her services, including hospital visit and HHS temporarily waived hip hop minorities for telehealth cases and they're changed allowed provider to use communication tools such as facetime and the messenger. During their appointment on August start, the government issued a new executive order to expand tell his services beyond the pandemic. So the government is also moving to support about your health care. So it was a quick review of the health care challenges and somewhat advancement in the pandemic. But as you understand, since those challenges are not caused by the pandemic, problems will stay remain and events off this year will continuously catalyze the transformation. So how was his cherished reshaped and where will we go? The topic from here can be also applied to Japan market. Okay, I believe democratization and decentralization healthcare more important than ever. So what does A. The traditional healthcare was defined in a framework over patient and a doctor. But in the new normal, the range of beneficiaries will be expanded from patient to all citizens, including the country uninsured people. Thanks to the technology evolution, as you can download health management off for free on iTunes stores while the range of the digital health services unable everyone to participate in new health system system. And in this slide, I put three essential element to fully realize democratization and decentralization off health care, health, literacy, data sharing and security, privacy and safety in addition, taken. In addition, technology is put at the bottom as a foundation off three point first. Health stimulus is obviously important because if people don't understand how the system works, what options are available to them or what are the pros and cons of each options? They can not navigate themselves and utilize the service. It can even cause a different disparity. Issue and secondary data must be technically flee to transfer. While it keeps interoperability ease. More options are becoming available to patient. But if data cannot be shared among stakeholders, including patient hospitals in strollers and budget your providers, patient data will be fragmented and people cannot yet continue to care which they benefited under current centralized care system. And this is most challenging part. But the last one is that the security aspect more players will involving decentralized health care outside of conventional healthcare system. So obviously, both the number of healthcare channels and our frequency of data sharing will increase more. It's create ah, higher data about no beauty, and so, under the new health care framework, we needed to ensure patient privacy and safety and also re examine a Scott write lines for sharing patient data and off course. Corbett Wasa Stone Catalyst off this you saved. But what folly. Our drivers in Macro and Micro Perspective from Mark Lowe. The challenges in healthcare system have been widely recognized for decades, and now he's a big pain. The pandemic reminded us all the key values. Misha, our current pain point as I left the church shores. Those are increasing the population, health sustainability for doctors and other social system and value based care for better and more affordable care. And all the elements are co dependent on each other. The light chart explained that providing preventive care and Alan Dimension is the best way threes to meet the key values here. Similarly, the direction of community based care and about your care is in line with thes three values, and they are acting to maximize the number of beneficiaries form. A micro uh, initiative by nonconventional players is a big driver, and both CBS and Walmart are being actively engaged in healthcare healthcare businesses for many years. And CBS has the largest walking clinic called MinuteClinic, Ottawa 1100 locations, and Walmart also has 20 primary clinics. I didn't talk to them. But the most interesting things off their recent innovation, I believe, is that they are adjusted and expanded their focus, from primary care to community health Center to out less to every every customer's needs. And CBS Front to provide affordable preventive health and chronic health monitoring services at 1500 CBS Health have, which they are now setting up and along a similar line would Mark is deploying Walmart Health Center, where, utilizing tech driven solutions, they provide affordable one stop service for core healthcare. They got less, uh, insurance status. For example, more than 40% of the people in U. S visit will not every big, so liberating the huge customer base and physical locations. Both companies being reading decentralization off health care and consumer device company such as Apple and Fitbit also have helped in transform forming healthcare in two ways. First, they are growing the boundaries between traditional healthcare and consumer product after their long development airport available, getting healthcare device and secondary. They acted as the best healthcare educators to consumers and increase people's healthcare awareness because they're taking an important role in the enhancement, health, literacy and healthcare democratization. And based on the story so far, I'd like to touch to business concept which can be applied to both Japan and the US and one expected change. It will be the emergence of data integration plot home while the telehealth. While the healthcare data data volume has increased 15 times for the last seven years and will continuously increase, we have a chance to improve the health care by harnessing the data. So meaning the new system, which unify the each patient data from multiple data sources and create 360 degrees longitudinal view each individual and then it sensitized the unified data to gain additional insights seen from structure data and unable to provide personal lives care. Finally, it's aggregate each individual data and reanalyzed to provide inside for population health. This is one specific model I envision. And, uh, health care will be provided slew online or offline and at the hospital or detail store. In order to amplify the impact of health care. The law off the mediator between health care between hospital and citizen will become more important. They can be a pharmacy toe health stand out about your care providers. They provide wide range of fundamental care and medication instruction and management. They also help individuals to manage their health care data. I will not explain the details today, but Japan has similar challenges in health care, such as increasing healthcare expenditure and lack of doctors and care givers. For example, they people in Japan have physical physician visit more than 20 times a year on average, while those in the U. S. On >>the do full times it sounds a joke, but people say because the artery are healthy, say visit hospitals to see friends. So we need to utilize thes mediators to reduce cost while they maintained social place for citizens in Japan, the government has promoted, uh, usual family, pharmacist and primary doctors and views the community based medical system as a policy. There was division of dispensing fees in Japan this year to ship the core load or pharmacist to the new role as a health management service providers. And so >>I believe we will see the change in those spaces not only in the U. S, but also in Japan, and we went through so unprecedented times. But I believe it's been resulting accelerating our healthcare transformation and creating a new business innovation. And this brings me to the end of my presentation. Thank you for your attention and hope you could find something somehow useful for your business. And if you have any questions >>or comments, please for you feel free to contact me.

>>Hi, everyone. Good afternoon. Thank you for joining this session. I feel honored to be invited to speak here today. And I also appreciate entity research Summit members for organ organizing and giving this great opportunity. Please let me give a quick introduction. First, I'm a Takashi from Marvin American population, and I'm leading technology scouting and global ation with digital health companies such as Business Alliance and Strategically Investment in North America. And since we started to focus on this space in 2016 our team is growing. And in order to bring more new technologies and services to Japan market Thesis year, we founded the new service theories for digital health business, especially, uh, in medical diagnosis space in Japan. And today I would like to talk how health care has been transformed for my micro perspective, and I hope you enjoy reasoning it. So what's happened since the US identify the first case in the middle of January, As everyone knows, unfortunately, is the damaged by this pandemic was unequal amongst the people in us. It had more determined tal impact on those who are socially and economically vulnerable because of the long, long lasting structural program off the U. S. Society and the Light Charity about daily case rating elevator country shows. Even in the community, the infection rate off the low income were 4.5 times higher than, uh, those of the high income and due to czar straight off the Corvette, about 14 million people are unemployed. The unique point off the U. S. Is that more than 60% of insurance is tied with employment, so losing a job can mean losing access to health care. And the point point here is that the Corvette did not create healthcare disparity but, uh nearly highlighted the underlying program and necessity off affordable care for all. And when the country had a need to increase the testing capacity and geographic out, treat the pharmacies and retails joined forces with existing stakeholders more than 90% off the U. S Corporation live within five miles off a community pharmacy such as CVS and Walgreen, so they can technically provide the test to everyone in all the community. And they also have a huge workforce memory pharmacist who are eligible to perform the testing scale, and this very made their potential in community based health care. Stand out and about your health has provided on alternative way for people to access to health care. At affordable applies under the unusual setting where social distancing, which required required mhm and people have a fear of infection. So they are afraid to take a public transportacion and visit >>the doctor the same thing supplied to doctor and the chart. Here is a number of total visit cranes by service type after stay at home order was issued across the U. S. By Ali April patient physical visits to doctor's offices or clinics declined by ALAN 70%. On the other hand, that share, or telehealth, accounted for 25% of the total total. Doctor's >>visit in April, while many states studied to re opening face to face visit is gradually recovering. And overall Tele Health Service did not offset the crime. Physician Physical doctor's visit and telehealth John never fully replace in person care. However, Telehealth has established a new way to provide affordable care, especially to vulnerable people, and I don't explain each player's today. But as an example, the chart shows the significant growth of >>the tell a dog who is one of the largest badger care and tell his provider, I believe there are three factors off paradox. Success under the pandemic. First, obviously tell Doc could reach >>the job between those patients and doctors. Majority of the patients who needed to see doctors who are those who have underlying health conditions and are high risk for Kelowna, Bilis and Secondary. They showed their business model is highly scalable. In the first quarter of this year, they moved quickly to expand their physical physicians network to increase their capacity and catch up growing demand. To some extent, they also contributed to create flexible job for the doctors who suffered from Lydia's appointment and surgery. They utilized. There are legalism to maximize the efficiency for doctors and doing so, uh, they have university maintained high quality care at affordable applies Yeah, and at the same time, the government recognize the body of about your care and de regulated traditional rules to sum up she m s temporary automated to pay a wide range of tell Her services, including hospital visit and HHS temporarily waived hip hop minorities for telehealth cases and they're changed allowed provider to use communication tools such as facetime and the messenger. During their appointment on August start, the government issued a new executive order to expand tell his services beyond the pandemic. So the government is also moving to support about your health care. So it was a quick review of the health care challenges and somewhat advancement in the pandemic. But as you understand, since those challenges are not caused by the pandemic, problems will stay remain and events off this year will continuously catalyze the transformation. So how was his cherished reshaped and where will we go? The topic from here can be also applied to Japan market. Okay, I believe democratization and decentralization healthcare more important than ever. So what does A. The traditional healthcare was defined in a framework over patient and a doctor. But in the new normal, the range of beneficiaries will be expanded from patient to all citizens, including the country uninsured people. Thanks to the technology evolution, as you can download health management off for free on iTunes stores while the range of the digital health services unable everyone to participate in new health system system. And in this slide, I put three essential element to fully realize democratization and decentralization off health care, health, literacy, data sharing and security, privacy and safety in addition, taken. In addition, technology is put at the bottom as a foundation off three point first. Health stimulus is obviously important because if people don't understand how the system works, what options are available to them or what are the pros and cons of each options? They can not navigate themselves and utilize the service. It can even cause a different disparity. Issue and secondary data must be technically flee to transfer. While it keeps interoperability ease. More options are becoming available to patient. But if data cannot be shared among stakeholders, including patient hospitals in strollers and budget your providers, patient data will be fragmented and people cannot yet continue to care which they benefited under current centralized care system. And this is most challenging part. But the last one is that the security aspect more players will involving decentralized health care outside of conventional healthcare system. So obviously, both the number of healthcare channels and our frequency of data sharing will increase more. It's create ah, higher data about no beauty, and so, under the new health care framework, we needed to ensure patient privacy and safety and also re examine a Scott write lines for sharing patient data and off course. Corbett Wasa Stone Catalyst off this you saved. But what folly. Our drivers in Macro and Micro Perspective from Mark Lowe. The challenges in healthcare system have been widely recognized for decades, and now he's a big pain. The pandemic reminded us all the key values. Misha, our current pain point as I left the church shores. Those are increasing the population, health sustainability for doctors and other social system and value based care for better and more affordable care. And all the elements are co dependent on each other. The light chart explained that providing preventive care and Alan Dimension is the best way threes to meet the key values here. Similarly, the direction of community based care and about your care is in line with thes three values, and they are acting to maximize the number of beneficiaries form. A micro uh, initiative by nonconventional players is a big driver, and both CBS and Walmart are being actively engaged in healthcare healthcare businesses for many years. And CBS has the largest walking clinic called MinuteClinic, Ottawa 1100 locations, and Walmart also has 20 primary clinics. I didn't talk to them. But the most interesting things off their recent innovation, I believe, is that they are adjusted and expanded their focus, from primary care to community health Center to out less to every every customer's needs. And CBS Front to provide affordable preventive health and chronic health monitoring services at 1500 CBS Health have, which they are now setting up and along a similar line would Mark is deploying Walmart Health Center, where, utilizing tech driven solutions, they provide affordable one stop service for core healthcare. They got less, uh, insurance status. For example, more than 40% of the people in U. S visit will not every big, so liberating the huge customer base and physical locations. Both companies being reading decentralization off health care and consumer device company such as Apple and Fitbit also have helped in transform forming healthcare in two ways. First, they are growing the boundaries between traditional healthcare and consumer product after their long development airport available, getting healthcare device and secondary. They acted as the best healthcare educators to consumers and increase people's healthcare awareness because they're taking an important role in the enhancement, health, literacy and healthcare democratization. And based on the story so far, I'd like to touch to business concept which can be applied to both Japan and the US and one expected change. It will be the emergence of data integration plot home while the telehealth. While the healthcare data data volume has increased 15 times for the last seven years and will continuously increase, we have a chance to improve the health care by harnessing the data. So meaning the new system, which unify the each patient data from multiple data sources and create 360 degrees longitudinal view each individual and then it sensitized the unified data to gain additional insights seen from structure data and unable to provide personal lives care. Finally, it's aggregate each individual data and reanalyzed to provide inside for population health. This is one specific model I envision. And, uh, health care will be provided slew online or offline and at the hospital or detail store. In order to amplify the impact of health care. The law off the mediator between health care between hospital and citizen will become more important. They can be a pharmacy toe health stand out about your care providers. They provide wide range of fundamental care and medication instruction and management. They also help individuals to manage their health care data. I will not explain the details today, but Japan has similar challenges in health care, such as increasing healthcare expenditure and lack of doctors and care givers. For example, they people in Japan have physical physician visit more than 20 times a year on average, while those in the U. S. On the do full times it sounds a joke, but people say because the artery are healthy, say visit hospitals to see friends. So we need to utilize thes mediators to reduce cost while they maintained social place for citizens in Japan, the government has promoted, uh, usual family, pharmacist and primary doctors and views the community based medical system as a policy. There was division of dispensing fees in Japan this year to ship the core load or pharmacist to the new role as a health management service providers. And so I believe we will see the change in those spaces not only in the U. S, but also in Japan, and we went through so unprecedented times. But I believe it's been resulting accelerating our healthcare transformation and creating a new business innovation. And this brings me to the end of my presentation. Thank you for your attention and hope you could find something somehow useful for your business. And if you have any questions >>or comments, please for you feel free to contact me. Thank you.

>>from around the globe. It's the cue with digital coverage of out systems. Next step 2020 brought to you by Out systems. Welcome back. I'm stupid, man. In this, the cubes coverage of out systems next step always love when you get to come to the conference is to be able to talk to the practitioners, understand what they're doing. Give us some recommendations that they have for their peers. So happy to welcome to the program. First time guests make eye Spruce es, which is the global vice president of information technology at Colliers International coming to us from Vancouver because I thank you so much for joining us. >>Thank you for having me great to be here. >>All right, if you could just set up for us. First of all, uh, collars. If you know, how should people be thinking about all yours in 2020 and just a little bit briefly about you know, your role there. >>Okay. So, Colliers International, it's a leading commercial real estate for more in 69. 0, sorry. 68 countries. We have over 18,000 professionals around the globe. My role, it's who coordinated the information technology globally. We are very much distributor to decentralized organization. So we have technology groups all around the globe, and, ah, my role is pretty much toe set a direction. And to make sure that we were following on that direction appropriately, >>All right, so the theme we hear it the show, it's about building it. You hear from out system building fast, Build it right, build it for the future. Lots of discussion in the industry about how you need to modernize. And a lot of that is building new applications. So if you could, you know, how does that application portfolio modernization fit in your environment? What are some of the business things that are driving you to build new applications? >>Well, you know, thank you for asking me what of the things that are driving cause that that's one of the teams that I am. Keep bringing up that you have to start with. With that, you have to start with. Why? Why do you even build applications? So what's happening in my mind, or at least I can tell these days is that the environment of business environment, not necessarily the technology environment, but the business environment is changing and it's changing very fast, and we need to adapt to that. We need to adopt a new ways off, engaging with the clients, for example, or providing a service or who you know. Sometimes we just call it and say we digitize and and that's the whole, you know, digital transformation story that. But that's the reason why you need applications because applications are end of the day. What makes us more efficient in What are we doing? That's where the machine interacts with with humans right behind that you have the infrastructure and all that stuff that nobody sees. But what you see it is that application in your phone. It's application that makes you better make you more efficient on the time. That's why it's very important to be able to do it. And if you're just gonna buy everything, you're not gonna derive any competitive advantage out of it. You just gonna, you know, use what's available so more and more these days, we recognize that ability create something specific for the industry or for the organization is extremely important. So I think that's where the ability toe build this application fits for us as well >>All right. Well, you know, we've seen in general that that digitization is something that happened for a lot of years. I have to imagine 2020 has had some specific impacts. Ah, on the marketplace. You know, everybody that interested in real estate, there was probably a brief pause. But now things need to be more online. You mentioned mobile. Um, you know, I would think that being able to react fast is something that it has been driving your activity. Take us inside that. And, you know, how is 2020 impacted your activity specific? >>Well, uh, 2020 has really put Ah, you know, something which is always in my mind to the test and watch in my mind is, well, you know, the business agility that I'm talking about many times. And it's not necessarily that 2020 has forced tested. But in the first half of 2020 I don't think that the ability to create application was tested immediately. First off, all, it was tested. The ability to work in a different environment, work from home or work from somewhere else where you are not, you know, in ah exposed the Corbett 19. Um pandemic eso So that was the first part that was was tested. And, you know, I'm I'm extremely proud of our organization that for us, that was not too much off initial. I mean, our our system has has, uh, um, you know, help us do that. Transmission Very quick and very smooth as we are moving through 2020. Now it's not toe get ah, get our footing again. And you know, people are referring to this as but he would I want the new normal ease. And as we figured out what the new normally is, we start shifting again back to the application. So how are we going to do things in the new normal? What is becoming more important now that it was before, right? It's all of the sudden my ability toe capture, infrared term, our cameras has become a priority. And I'm not saying that the necessary has by just as an example thing that I haven't thought about necessarily before. Now I need to switch very fast in tow that my ability to track my ability toe, you know, Ah, let people in the office, you know, in a certain way, toe to figure out how many people are in the office. Was the density those things before Cove in There were kind of Well, that's very interesting. Yeah, we kind of have a lot off office. We can cram lots of people in their noticeable Ah, well, that's gone. So all of the sudden, those technologies that were called, you know, emerging are becoming very fast mainstream. So our ability to incorporate them it's critical. >>Wonderful, not another. We've laid out some of, ah, you know, the business drivers and some of the urgent needs. They have helped us connect the dots, your usage of out systems. Maybe if you could take us back how long you've been using it on and what that's enabled for your business, >>right? Ah, we They were doctored out systems about three years ago. And wait didn't necessarily take the the most successful pattern did the most successful Parton seems to be or taking a low code platform. All systems on this case and you start with something small and you grow from there. We actually had a mission critical system in our hands, which waas obsolete was the legacy was was a time bomb off technical debt, and we knew that we need to change this, but we didn't want to do it in a traditional way. We didn't want to create another monolithically application. Another stovepipe, um, so So? So that's when we look for something that we call the digital platform. Andi. That's how we got toe out systems. And we adopted it for that particular systems. Now the byproduct, of course we delivered on that, and it's fantastic and it's great, and we had lots of experience, and I can tell you what to do and what not to do under our duty parent, but, um, the by product off that is, that created what we were really after strategically created that capability to do things very fast, right? And it's not only your doing it fast, but your chances to do it passed and well has increased dramatically. You know, from the perspective that chances are that you're gonna be on brand, which it's a struggle, let me tell you that with the developers don't really care about the colors, Ana, and that it's you know it's following your security patterns and whatever it is in there. All this have have increased dramatically by putting, uh, putting it in this platform. >>So when you say, do it fast and do it well, did you have metrics internally as how you measure that? Is it you know, cycle time, time to market, you know, some, you know, percentage of quality of code. How do you kind of measure that it is demonstrably better today faster today? More agile today. Then what you were doing? Four. >>So, first off, all of those are KP eyes that a non technical organization probably has not have in the past. Okay, so that s so this is something that Microsoft will measure or Intuit will measure and stuff like that, which is just a background, because it's interesting. Now we start measuring, but for us, it's very simple. So how many new applications did we develop in the last? I don't know. 10 years. Um, zero way. We had a moment 10 years ago. We developed a lot of things and and and then we were kept going and going. And that's how they get legacy. How many did we developed in the last 18 months? Well, about 19 I think, keep growing, so I think we just start to learn what the KP I should be. I really I don't know any is 19. Good is it is too much. Maybe you should be. Should be only eight eso we learn on the escapee eyes one one KP Eido or one measurement is not the KP I cause I didn't really make it okay. Yeah, yeah, but it's a measurement. In the past, an application was build and then, you know, sporadically. There were efforts to bring it up to date and the business behavior Aziz relates toe that was very specific. They tried to cram everything during the project time because the chances that nothing will ever be reviewed in the next couple of years were close to zero. Well, let me tell you how the new application that we created the core one that mission critical. It's on a release cycle, a weekly release cycle. This is unheard for our organization. And I were gonna I gonna tell you that in my 25 years off managing applications and I d in various industries, non technical industry, that that that's that's critical. I will never achieved with anything that kind off pace. So do I have clear Kate guys to tell you this is way better? No, but I can tell you that there are a whole bunch of things that are emerging, and we will start measuring in in the future that are clear indication that we're in a better sport than we used to be. >>Well, well, well, right it is. It's the measurements that are important to your business That matters. Obviously clear. You've unlocked new capabilities that you didn't have before. It was zero applications on. Now, as you said, you know that why you're delivering value to the business. You understand what it takes to do that. And you know that that general discussion of like, well, everybody is becoming a software business? I think you've laid out some of that, at least in where you are. Right out. You know why that's important for your business. So you mentioned Ah, some things you've learned along the way. I'd love to hear you know, your journey of three years Looking back, certain best practices you've seen out there share a little bit of that wisdom that you've gained, You know? What would you recommend? Piers that are starting down this journey or maybe need to take a new look at how they look at their software development. What would you share with them? >>Yes. Ah, we learned quite a bit. Um, the fact that to get the tool in place, it's ah, it's it's it's really really not. Not enoughto see the benefit way grossly underestimated the resistance to change inside off. I t um so you know, if I would give somebody advice, I would say, Well, if you are, you know, in a typical North American organization where you know, people matters and what they think and what they do matters and you can't just be a, you know, some kind off. Ah, dictatorial. Ah, leader. Then then then you have to give yourself time because people need toe, understand the benefits or off the platform, the local It is not something that is necessarily yeah, immediately embraced by even the brightest devil locals. And unfortunately, we we've seen great people. Um, you know, leaving us eventually because they simply didn't give them by in the concept. So you know anybody who starts this journey, I would say, Do not underestimate the psychological change that needs to happen in order to become efficient at at this. Then it's another the interesting one. There are many, but, you know, the dough. So I think are interesting. You gonna be for the first time, probably way faster than the business respond. And this is something that again I haven't seen in the past in my career where you know you're developing things and you have a question. You come something and you ask the business. So how should this be? It's, you know, it's left or its right and the question is straightforward and the businesses scratching their head is like, Well, like, this is not a simple answer. I really I don't know. I need to think about it. And the business may think a couple of days, and in that time you are You're not putting if you don't plan properly. So So you are so fast that if you're not managing your pipeline and you are not accounting for the fact that the business won't be able to keep up with you and will need to have time to think about certain things, you're gonna have a whole bunch off, uh, off death times now you can fill them with all kinds of things. You can pay technical debt that you build in your previous are jive cycles. It's a whole bunch of things to do, but you need to account for that. And I said, I never seen it before and I always I was trying to catch up to the business. It was for the first time now they actually see this thing reversed and it's uncomfortable. It's It's I saw this becoming uncomfortable actually, for the business. It was perceived that only you are putting a lot of pressure on me right now. Well, yeah, but you know what? If you want me to be fast, we need to respond fast. It's kind of dynamic that is changing in a very interesting way. Eventually, I would say, and it doesn't take a long time, but eventually everybody is generally happier. I was just talking that of day with, uh, you know, our V p off, not American account. It was one of the stakeholders on this product and she said, Well, yeah, this is This is so much. Ah, better than anything we waded before from from an experience perspective, not necessarily from a you know, feature by feature, which is also extremely before rental, and much better, but yes, two things. Psychology off the developer and the velocity that the business can provide. When you're developing on this higher productivity platform, it's something you keep in mind. >>Well, maybe high it makes me It makes me laugh a little bit. I think back to in the early days of cloud computing rolling out there was that discussion that, you know, maybe I t won't matter anymore. It will just become a utility. And the discussion mostly iose that I talk to people in i t is that I t needs to be responsive to the business and actually can reach a point where it is a major driver for that. And so that agility, that speed that you talk about is helping Teoh, you know, really bring things together. Ah, and help. Have you know you need to have that common vision. Um great. What? Want to give you final word? You've worked without systems number year. We're watching them as they you know, Anting, their products Seymour machine learning and ai baked into it for those coming, you know, watching the next step show. You know what final words would you give them from from this event? >>Oh, I wasn't prepared for that. And I guess keep up, the good work would be done. The thing we we made a big bet on ah, on out systems. We want to see them growing. Want to see the community off, local developers growing. I want toe. And I don't know if I want to tell out system, but I want to tell the development community you still need to be a great developer to be able to deliver great applications in low court. It doesn't diminish anybody's value in the in the market is just a different way was gonna make the developer community more productive. We're automating our own tools. That's a normal way to go. And I think out system is doing a fantastic job. Ah, ah dot And I'm looking forward, though, to see growing. I think the next iteration I'm off this thing. I want to see a little bit more off the You know, in our case, I hope to see a little bit more off the citizen developer, uh, coming, coming out and and continue to enhance this. This Ah, Julia tedious. This flexibility, the ability to create and off the day. You know, it's all about competitive advantage for the organization we're in. It's you can part a phrase you and say I t really doesn't matter but creating value out of the technology. It's it's really what matters, and and that's everybody should get the ice on that. >>May I really appreciate you sharing your perspective? Thanks so much >>for joining us. Well, thank you for having me >>stay tuned for more coverage from out systems. Next, step on spew minimum and thank you for watching the Cube.

>>from around the globe. It's the queue with digital coverage of AWS Public sector online brought to you by Amazon Web services. >>Everyone welcome back to the Cube's coverage of AWS Public sector summit. Virtual, of course, is the Cube virtual. We're here sheltered in place in our quarantine studio. I'm John Furrier, host of the Cube. Got a great guest here? Cube Alumni. Can Eisner, Who's the director of worldwide education programs for AWS Amazon Web services? Ken, great to see you. Thanks for coming on. This could be a great segment. Looking forward to chatting. >>Thanks so much, John. Great to talk to you again. >>You know, I'll say, Cube Virtual public sector summit Virtual. We've been virtualized as a society. I'll see the pandemic and all the things that is going on around has been pretty crazy. And one of the things that's most notable is the impact on Education. New York Times This morning and many published reports around the impact College education. Not only economics on the campus aside, the state of the people in the society and Covert 19 is pushed schooling online for the foreseeable future. What's your reaction is you're in charge you've done a lot of work on the foundational level to get Amazon educational programs out there. Take a minute to explain how how this has impacted you guys and your ability to bring that educational stuff to the to the foreseeable future. >>Yeah, the first thing I'd say is this This truly is an absolutely unprecedented time There. Move from virtual instruction. Excuse me from in person classroom instruction into the virtual world at such amazing scale, rapidity is something that educational institutions weren't ready for that couldn't be ready for at this time. We had to enter it with amazing lump levels of empathy for what was going on on the ground in K 12 schools and higher ed schools with our educational technology and publisher providers. So I think the first thing was we had or for the speed at which it happened, we did have to step back and look at what was going on. There are some changes that are happening in the immediacy, and there are some things that Corbett, 19 is has sped educational institutions around the world to look at. An AWS is working with those K 12 providers, higher educational providers teachers and so on on that switch, whether it's providing infrastructure that move into online learning, helping teachers as they prepare for this sort of new normal you some of examples of what has happen. We've been working with the University of Arizona. Help them stand up contact centers with the onset of of cove it and students and teachers. It's being pushed into their home environment or into virtual environments to give instruction to receive instruction. There have been a lot of calls that happen in virtual environments to staff to help them support this. And so we stood up with the University of Arizona and Amazon Amazon Connect help staff provide mobile solutions through the cell phone or computer for for students. >>I want to get your thoughts. Absolutely. I talked to Andy Jassy about this as well as well about agility. This is the Amazon wheelhouse, and you guys have gone into the I T world now developers. You went cloud native, you in that market. He won the enterprise I t market. But the reason why is that you took an old school outdated, antiquated system of I t and made it agile. That seems enough This is the country with Teresa and Andy about education in public sector. The modernization is happening, but there's also the triage and you guys have to do now in terms of getting people online. So what specifically are you doing to help education customers continue their instruction online? Because they still got to execute. They still need to provide this discussion around the fall window Coming up. You got to have the foundational things. I know you've done that, but it is hard. So what's the downstream triage when you come out of this mode of Okay, here you go. And how do you get people set up and then how they transform and re invent? >>Yeah, at this time, the disaster recovery from how do you get in that phase one with this immediate move was so prominent. And we're trying to work through that phase one and sort into sort of phase two delivery of education, which is you're moving with scale moving with agility into this world, speed and agility are really going to be the new normal for education. There were some advances that just weren't happening quick enough. Students should always have access to 24 7 learning, um, and access into that mobile arena. And they weren't having that several things that we did was we looked at our infrastructure were some of those key infrastructure elements that helped with both learning and work remotely. There were things such as Amazon, your work Doc's, which enables thieves virtual our workspaces, which enable virtual desktop environments, and appstream, which enables it APs to be streamed through virtual arena onto your removal or your desktop. Yeah, Amazon connect as I. As I mentioned before, there were services that were vital in helping speed into the cloud that was quick burst into the cloud. And so we enabled some of those services to have special promotional free rates or a given time period, and we have actually now extended that offer a into the fall into September 30th. So first we have to help people really quickly with educators. So I run this program AWS Educate, which is Amazon's global program. To provide students and educators around the world with resource is needed, help them get into cloud learning. But what we saw was that teachers around the world we're not prepared for this massive shift what we did to help that preparedness is we looked at our educators. We found that we did a survey over the weekend and found that 68% of them had significant experience or enough experience in teaching distance or online virtual education, too. Potentially leverage that for other educators around the world. So we and the other thing is teachers are really eager to help other teachers in this move, especially as they saw and they empathize with With her was the panic. Our confusion are best practices and moving into that online arena. So we saw both that they had that experience in a mass willingness to help other people, and we immediately spun up a Siri's of educator and educator help tools, whether it was a Morris Valadez are No a gift, and Doug Berman providing webinars and office hours for other educators around the world. We also did a separate tech talks offering for students. So there were there was the helping scale, whether it's getting blackboard as they ramped up to over 50 x of their normal load in 24 hours to help them deliver on that scale, whether it waas the Egyptian ministry that was trying to had to understand. How could they help students access the information that they need it in speed? And they worked with thinkI, which is a net educational technology provider, to provide access to 22 million students who needed to get access online or whether it was the educator mobilization initiative that we ran. Threat US of AWS Educate Helps Teachers have the resource is that they need it with the speed that they needed to get online. This is we are working. We're learning from our customers. As this happens, this is a moving target. But when I move from this immediacy of pushing people into the virtual space into what's gonna happen this summer, as students need toe recapture, learning that they might have lost in the spring are depending where you are worldwide. There's getting to your point all K 12 higher ed and educational technology providers into the position where they can act with that agility and speed. And it's also helping those educators as they go through this. We're learning from our customers every day. >>Yeah, I want to get into those some of those lessons, but one of things that will say, You know, I'm really bullish about what you do. Getting cloud education, I think, is going to change the literacy and also job opportunities out there. I'm a huge believer that public sector is the next growth wave, just like I t was. And it's almost the same movie, right? You have inadequate systems. It's all outdated. You need these workloads, need to run and then run effectively, which you guys have done. But the interesting thing with Cove it is it essentially exposes the scabs and the uh out there because, you know, online has been an augmentation to the physical space. So when you pull that back, people like me go, wait a minute. I have kids. I'm trying to understand their learning impact. Everyone sees it now. It's almost like it's exposed. Whether it's under provisioned VP ends or black boys networking and everyone's pointing their fingers. It's your fault and its the end. So you brought this up. There's now stakeholders whose jobs depend upon something that's now primary that wasn't primary before. Whether it's the presenter, the content presented the teacher certainly high availability. I t. Um >>all these things >>are just under huge pressure. So I gotta ask you, what are the key lessons and learnings that you have seen over the past few months that you could share because people are shell shocked and they're trying to move faster? >>Yeah. So first of all is speed and agility and education are the new normal. They should have been here for a while. They need to be here now when you've got a 30 year textbook, your ruling over education when students need to get the skills of tomorrow. Today we need to be adapting quickly in order to give those students the skills to give educational institution those opportunities. Every institution needs to be enable virtual education. Every institution needs to have disaster recovery solutions and they weren't in place. These solutions need to be comprehensive. Students need access to devices. Teachers need access to professional development. We need contact centers. We worked with Los Angeles Unified School District not just to stand up a contact center, which we did with yeah, Amazon connect. But we also connected their high school seniors too, with headphones. I think we provide 132,000 students with headphones. We are helping to source with through our Amazon business relationship devices for everybody. Every student needs access in their home. Every student needs access to great learning and they needed on demand. Teachers need that readiness. I think the other thing that's happening is the whole world is again speeding through changes that probably should have happened to the system already that virtual learning is vital. Another thing that's vital is lifelong learning. We're finding that and we probably should have already seen. This is everybody needs to be a student throughout their entire life, and they need to be streaming in and out of education. The only way that this could be properly done is through virtual environments through the cloud and through an access to on demand learning. We believe that this that the work that's being done I was actually talking to some people in Australia the other day and they're saying, You know, the government is moving away from degree centrist city and moving into a more modular stackable education. We've been building AWS educate to stack to the job to stack to careers, and that type of move into education, I think, is also being spent So were you were seeing the that move Apple absolutely accelerate. We're also seeing the need to accelerate the speed to research. Obviously with what's going on going on with Kobe 19 there is a need for tools to connect our researchers two cures to diagnostic, um, opportunities. We worked with the University of British Columbia, Vancouver General Hospital and the Vancouver I Get this thing, the Vancouver Coastal Health Research UNE Institute to develop to use Amazon sage maker to speed ai diagnostic tool so that pushed towards research is absolutely vital as well. We just announced a $20 million investment in helping you speak that that research to market so education needs to operate at scale education needs to operate at speed, and education needs to deliver to a changing customer. And we've got to be partners on that journey. >>And I think I would just add reinvent a word. You guys name your conference after every year. This is a re invention opportunity. Clearly, um, and you know, I was talking to some other parents is like, I'm not going to send my kids to school online learning for zoom interview, zoom, zoom, zoom classes. I'm like, Hey, you know, get a cloud data engineering degree from Amazon educate because they'll have a job like that. Once you put on linked in the job skills are out there. The jobs are needed. Skills aren't so. I got to ask you, you know, with this whole re Skilling, whether it's a Gap year student in between semesters, while this takes care of our up Skilling people on the job, this is huge world economic form said by 2020 half of the employees will need to be re skilled up skilled. This is a huge impact and even more focus with covert 19. >>That's absolutely correct. Yeah, I think one thing that's happening is we're cloud computing has been the number one Lincoln skill for the past four or five years. The the skill. Whether it's software development in the cloud cloud architecture, your data world, our cyber security and other operational rules, those are going to be in the most demand. Those are the skills that are growing. We need to be able prepare people for rules in technology. The lifelong worker, the re skill up skill opportunities, absolutely vital Gap year is going to be available for some students. But we also got a look at you know how the this that how covert 19 can accelerate gaps between students. Every student needs access to high quality education. Every teacher needs to be equipped with the latest professional development. We've got focused like a laser, not just on. The people could afford a gap. Here are the people who who are going to be some schools who actually had solutions that could immediately push there kids into their their youth, their students in college or even employees. You need those re skills. We're all home. But it also needs to extend into the middle of the middle of Los Angeles and and you're into low income students. And in Egypt, I was really excited. We we've been working with Northern Virginia community colleges as I think you know, they were one of the lead institutions. On launching an associate degree in the cloud, they took their courses and offer what they call a jump year to 70,000 high school senior. Our high school students in Northern Virginia in the northern Virginia area, including enabling some of our cloud computing horses, are the work courses that we worked on with them to the students. So yeah, those new partnerships, that extension of college into high school and college into re skill up skills, absolutely vital. But institutions need to be able to move fast with the tools that the cloud provides you into those arena. >>Well, you know, I think you've got a really hard job to do there. It's foundational in love, what you're doing and you know me. I've been harping people who watch the Cube know that I'm always chirping and talking about how the learning is non linear. It's horizontally scalable. There's different application. You can have an application for education. It's a Siri's of different things. The workload of learning is completely different. I think to me what you guys are doing right now setting that basics foundation infrastructure. It's like the E. C two s three model. Then you got more on top of it platform, and I think ultimately the creativity is going to come from the marketplace. Whoever can build those workloads in a very agile, scalable way to meet the needs, because, let's face it, it can't be boring. Education is gonna be robust, resilient and got to deliver the payload and that's gonna be customized applications that have yet to be invented. Reinvented >>absolutely. Hopefully were jump starting that next wave of innovation spreading the opportunities Teoh all students. Hopefully we are really looking at those endemic issues and education and following leaders like University of Arizona. What the Ministry of Education, um in in Egypt has done and Northern Virginia community. Hopefully we are really taking this the opportunity of this disaster to invent on behalf of our students. Bring in you forward to the 21st century as opposed to yeah, just looking at this naval gazing way we do wrong and the past. This is an exciting opportunity, albeit a obviously scary one is we're all dealing with this with this and >>there's no doubt once we've retrenching and get some solid ground postcode 19. It's a reinvention and a reimagine growth market opportunity because you got changing technology, changing economics and changing expectations and experiences that are needed. These are three major things going down right now. >>Absolutely, absolutely. And to your point, the retraining of workers, the up skill that the great thing is that governments realize this imperative as do educational institutions and obviously yet students. This is, and we seem like what educators can do when they want to help. Yeah, other educators, this is This is an opportunity in our society to really look at every everybody is a constant learner were a constant learning from our customers. But everybody, there is no end to education. It cannot be terminal. And this is an opportunity to really provide the students learners with skills that they need in an on demand fashion at all times and re think re innovate, reinvent the way we look at education in general. >>Well, a man, Jeff Bezos says Day one. It's a new day, one, right? So you know that there is going to reinvent Ken. You doing great work. Director of worldwide education programs Ken Eisner with Amazon Web services, Certifications and degrees and cloud computing will be the norm. It's gonna happen again. If you're a cloud data engineer. Data says you're going to get a job. I mean, no doubt about it. So thanks so much for sharing your insights. Really appreciate it. Thank you, >>John. Thank you very much for your time. I appreciate it. >>Can guys They're here Inside the Cube. Virtual coverage of AWS Public sector Online Summit. We've been virtualized. I'm John Furrier, your host. Thanks for watching. Yeah, >>Yeah, yeah, yeah.

>>from around the globe. It's the Cube covering HP. Discover Virtual experience Brought to you by HP. >>Welcome to the Cube's coverage of HP Discover. 2020. The virtual experience This year. I am Lisa Martin with the Cube, and I have a guest joining me from HP Financial Services during do marketing and business development later in the a p J region. Welcome, Dorian. >>Hi, Lisa. Thank you for having me today. >>Actually said Good morning. You're in Singapore. Great to have you here to talk to us a little bit about your role in financial services for HP. >>Yes, I lead the marketing and business development for Asia Pacific, Japan at HP Financial Services. Well, together my team, we need to create execute business strategies as well as go to market programs of collaborating with our HP and high value relationship partners to jointly developed no revenue growth and profitability. Goals that we all look to have >>in the last few months massive disruption with covert 19 disrupting business strategies district and go to market plans. What are some of the things that you have seen from that lens of helping customers from a financial services perspective? What have you seen since Covered Hit? Yeah. So from a business >>perspective, you know, corporate 19 has really, uh, intensified some off the what we really new in terms of the digital transformation that is so imperative in order to compete in today's very compatible. And of course, in that dynamic situation, we also see a lot of customers where the pandemic them they were trying to balance that with, you know, keeping the operations on as well as trying to still, um, you know, two the other show transformation initiatives. So all of that was, really, you know, taking away some of what they see in terms of the budgets where it's really quickly reading some actually delayed or, you know, simply just taking away. So initially we saw many customers who needed to boost the r. I T. Requirement very quick, sweet, in order to help their employees and auto whole remotely and to continue to support the business online. So there were a lot of off requirements in the initial face. At the same time, we're also seeing that what Christmas was trying to do, that a lot of this were unplanned. And so they had to look to how to do this, All this initiatives as well as you know, still keeping the cash. You know, two conservative for two, whether through the storm, whereby they are also seeing a decreasing revenue because of some of the lock downs and restrictions that basic. >>So given how dynamic this whole thing has been and how fast businesses in every industry and pretty much country of the world had to massively pivot or shut down. What are some of the ways in which HP financial services is getting creative to help your customers, as you said, kind of navigate shrinking budgets or budgets that are being quickly depleted? Well, at the same time, these businesses for financial agility need to have, you know, a big mind on cash flow. Yeah, so we saw >>that, you know, coming true. And a lot of customers was also Lou, looking to see how they could continue both their operations as well as you know, still keep that data initiatives going ahead. So a lot of customers, we're trying to figure out what's the best way they can do this. Ah, while you know, maintaining all of that and keeping all the logic. So we have together, Ah, two billion offer to help customers in order to try to the spirit. And it was true of various lease of initiatives that we have, including, you know, some flexible financing scheme that will allow them to take advantage off. You know, >>the >>the programs that we have while keeping the lights on, as well as speaking sure that they still have to cash to invest and, you know, and actually adopt and go ahead with the digital transformation strategy. >>Tell me a little bit about how your team actually helped to create some of those flexible financing financing options so quickly, given how fast everything changed, What were some of the conversations like within HP that you can share that led you to understand? Okay, this is where we can deliver creativity to our customers. >>Right? So there's a lot of off a discussion going on. I mean, a couple off very key areas, very few, that customers have very important needs. It's one you know, Ah, where the supply chains have been disrupted. And yet they have to keep your operational booster operations because a lot of people will work for men so that connectivity needs to be in place. That service needs to be upgraded, so definitely kernel they would need to upgrade the system. And so that's where you know we have our solutions able to help them bring in some off the, um, pre certified pre owned equipment to help them out. Great. And that can be done very quickly in the matter, off days or even, just, you know, weeks or days, and so they can update that very quickly. So we have a solution to help them to do that. At the same time, we know that you know, Cash is going to be very importantly, keeping the liquidity is crucial for the business. And so we have came together to a few off. What report in Europe program as well as you know, relief program will allow them to, you know, take advantage where they pay as little as nothing for three months or as little as 1% with reeling off this year. And, you know, differ most of the cost to lead a part. So so we We think this are the ones that you know customers really need to, because these are where they see some off. They are constraints in terms, off managing, both keeping their operations as well as the cache intact. >>And, of course, customers have to plan for what's happening right now. Which a lot of businesses you and I were in this this everyone work from home, and then they'll be a next phase where, depending on the type of industry, maybe certain job functions, we'll go back to the office and then they would be 1/3 phase where it's permanently. Some folks percentage large part, probably are gonna stay working from home. So your customers have to be ableto work with HP Financial Services to plan for those phases as you talked about, you've got a program to help them swap out equipment with a certified program. I imagine that's equipment ranging from laptops to printers to network and connectivity and security technologies. Right? It really spans the whole gamut of what HP delivers. >>Yes, so So you know, for us we are looking across the whole spectrum of I t. Um you know, we pride ourselves as we aspire to be the leader in 90 s at the conference, and that's really where our strengths because we understand you know, the value in each of these ideas sets, and it's not just a about, you know, conserving cash off any sort. But it's also about how to you acquire hole I t assets with the best solutions whereby you can use it and consume it as well. As you know. You are not back to a particular set of products and you get a chance to upgrade a sweetness. You need it. And also that's helps to customers in terms off, you know, enabling their strategies to go ahead with the Paris Ah, you know, Post covert 19 my half. So that's where we could help with, You know, various options for the customers >>are you seeing is HPC and increase in you waste because now there might be business is that, as you said earlier, we have to digitally transform to compete. That's no longer a nice to have what's going on from a assistant sustainability perspective. >>Yes, So from a um as companies innovate rate ah, lot of times the dose. Those are good innovations. But at the same time as you innovate, you know, there are also the downside off where you know, you create a different set of problems with this with the ways Ah, and a lot off. Sometimes innovations might take place. Well, sometimes you know, a celebrity trial and you might not perceive with those innovation. And that's where you might have read that in all extra I t assets, which was not be used. And that is really a growing problem because it always see 50 tonnes off the ways being created every year. And so, you know, a lot of customers are also telling us to say that you know how we can help them in this area, you know, And And this is really where HP Financial Services can do a lot to help because we strongly believe, you know, and recycling out cycling of our products and, you know, advocating the consumption versus the owns mentality, you know, And that's where our very solutions, really compelling to help to estimates pull, are thinking about, you know, innovations who are thinking about, you know, uh, getting yet this is transform. We have different ways to help them to do that. And a lot of times, that's where if you know, customers look to that it helps them, and not just about building out strategy as well as building a strategy that is committed to sustainability. >>And continuing on this sustainability topic, I imagine to one of the opportunities that customers have so work with HP and financial services is to streamline and simplify their environment. I imagine I think of it, you know, very simple analogy to spring cleaning, realizing, Oh, I haven't used this in a while. I don't need it. Talk to me about some of the ways that from a sustainability and a moving forward in the future direction perspective, your HP might be helping customers simplify their I t infrastructure is to reduce the amount of of technologies and devices that they might need to help them be more efficient as their business strategies has completely changed. >>Yeah, so So I mean, first of all, when a company looks to innovate and looks to adopt new technology, I mean, one of the key things that we probably will look to is how do you how to depend uses? How did consuming it and think about, you know, are there better ways that you can consume this? I t you know, Ah, it's not so much about having everything in house, and owning it is also about this. Is providing you the level of service that you need as well as you know, is that what's is required in terms off in the best way to manage Ah, you're financial agility in order to meet those requirements and so that that's probably the key for a lot of customers. We need to look at both balancing their financial requirements as well as you know, having the right strategy and contributing again to the sustainability post that they might have internally. >>As we look at HP Discover coming up you have probably a unique opportunity, with this event having to be completely virtual, of having customers in every industry in every region of the world now not have to travel. So expenses saved there talked about them being, you know, cash constraining budget shrinking. But you probably have the opportunity to talk to maybe a wider audience about what HP financial services can help customers achieve in normal times. And in these current tempt, talk to me about some of the things that that customers will have the opportunity to learn like many sessions that you're doing at Discover. >>Yeah, absolutely. In fact, I think this is This is one of the great things that's happening right now because everything is virtual anyone and everyone can go into discover when in, you know, in previous years, maybe they're restricted by travels restricted by timings and so, like even myself and all of you in simple we can't go into this. However, um, you know, any time and really enjoyed that. So I really would invite all the attendees to view our spot like sessions. Ah, which is reimagine your entire technology asset that deliver by our CEO of Robin. And also we have official session. That's in the women's leaders in technology whereby I'll see all Jericho talks about meeting, you know, true, did the recovery and of course not to forget. And obviously we have two more business talk as well. As you know, Are there more rooms that in the showcase, which, you know, I would recommend everyone to go visit >>terrific during Thank you for sharing what's going on with HP Financial Services in the time of Corbett. How you're helping customers adjust their business strategies and thanks for sharing the different sessions that they can attend and learn from at Discover. We appreciate your time. >>Thank you, Lisa. It was great having toe beyond the sessions. Yep. This my pleasure. >>Excellent. Minus well, for Dorian Brew. I'm Lisa Martin. You're watching the Cube's coverage of HP Discover 2020. Yeah. Yeah, yeah, yeah.

>> from Cambridge, Massachusetts. It's the Cube covering M I T. Chief data officer and information quality Symposium 2019. Brought to you by Silicon Angle Media. >> Welcome back to M I. T. Everybody. This is the Cube. The leader in live coverage. My name is David wanted. I'm here with my co host, Paul Gill, in this day to coverage of the M I t cdo I Q conference. A lot of acronym stands for M I. T. Of course, the great institution. But Chief Data officer information quality event is his 13th annual event. Lars to Maria's here is the managing partner of Brass Rat Capital. Cool name Lars. Welcome to the Cube. Great. Very much. Glad I start with a name brass around Capitol was That's >> rat is reference to the M I t school. Okay, Beaver? Well, he is, but the students call it a brass rat, and I'm third generation M i t. So it's just seen absolutely appropriate. That is a brass rods and capital is not a reference to money, but is actually referenced to the intellectual capital. They if you have five or six brass rats in the same company, you know, we Sometimes engineers arrive and they could do some things. >> And it Boy, if you put in some data data capital in there, you really explosions. We cause a few problems. So we're gonna talk about some new regulations that are coming down. New legislation that's coming down that you exposed me to yesterday, which is gonna have downstream implications. You get ahead of this stuff and understand it. You can really first of all, prepare, make sure you're in compliance, but then potentially take advantage for your business. So explain to us this notion of open government act. >> Um, in the last five years, six years or so, there's been an effort going on to increase the transparency across all levels of government. Okay, State, local and federal government. The first of federal government laws was called the the Open Data Act of 2014 and that was an act. They was acted unanimously by Congress and signed by Obama. They was taking the departments of the various agencies of the United States government and trying to roll up all the expenses into one kind of expense. This is where we spent our money and who got the money and doing that. That's what they were trying to do. >> Big picture type of thing. >> Yeah, big picture type thing. But unfortunately, it didn't work, okay? Because they forgot to include this odd word called mentalities. So the same departments meant the same thing. Data problem. They have a really big data problem. They still have it. So they're to G et o reports out criticizing how was done, and the government's gonna try and correct it. Then in earlier this year, there was another open government date act which said in it was signed by Trump. Now, this time you had, like, maybe 25 negative votes, but essentially otherwise passed Congress completely. I was called the Open as all capital O >> P E >> n Government Data act. Okay, and that's not been implemented yet. But there's live talking around this conference today in various Chief date officers are talking about this requirement that every single non intelligence defense, you know, vital protection of the people type stuff all the like, um, interior, treasury, transportation, those type of systems. If you produce a report these days, which is machine, I mean human readable. You must now in two years or three years. I forget the exact invitation date. Have it also be machine readable. Now, some people think machine riddle mil means like pdf formats, but no, >> In fact, what the government did is it >> said it must be machine readable. So you must be able to get into the reports, and you have to be able to extract out the information and attach it to the tree of knowledge. Okay, so we're all of sudden having context like they're currently machine readable, Quote unquote, easy reports. But you can get into those SEC reports. You pull out the net net income information and says its net income, but you don't know what it attaches to on the tree of knowledge. So, um, we are helping the government in some sense able, machine readable type reporting that weaken, do machine to machine without people being involved. >> Would you say the tree of knowledge You're talking about the constant >> man tick semantic tree of knowledge so that, you know, we all come from one concept like the human is example of a living thing living beast, a living Beeston example Living thing. So it also goes back, and they're serving as you get farther and farther out the tree, there's more distance or semantic distance, but you can attach it back to concept so you can attach context to the various data. Is this essentially metadata? That's what people call it. But if I would go over see sale here at M I t, they would turn around. They call it the Tree of Knowledge or semantic data. Okay, it's referred to his semantic dated, So you are passing not only the data itself, but the context that >> goes along with the data. Okay, how does this relate to the financial transparency? >> Well, Financial Transparency Act was introduced by representative Issa, who's a Republican out of California. He's run the government Affairs Committee in the House. He retired from Congress this past November, but in 2017 he introduced what's got referred to his H R 15 30 Um, and the 15 30 is going to dramatically change the way, um, financial regulators work in the United States. Um, it is about it was about to be introduced two weeks ago when the labor of digital currency stuff came up. So it's been delayed a little bit because they're trying to add some of the digital currency legislation to that law. >> A front run that Well, >> I don't know exactly what the remember soul coming out of Maxine Waters Committee. So the staff is working on a bunch of different things at once. But, um, we own g was asked to consult with them on looking at the 15 30 act and saying, How would we improve quote unquote, given our technical, you know, not doing policy. We just don't have the technical aspects of the act. How would we want to see it improved? So one of the things we have advised is that for the first time in the United States codes history, they're gonna include interesting term called ontology. You know what intelligence? Well, everyone gets scared by the word. And when I read run into people, they say, Are you a doctor? I said, no, no, no. I'm just a date. A guy. Um, but an intolerant tea is like a taxonomy, but it had order has important, and an ontology allows you to do it is ah, kinda, you know, giving some context of linking something to something else. And so you're able Thio give Maur information with an intolerant that you're able to you with a tax on it. >> Okay, so it's a taxonomy on steroids? >> Yes, exactly what? More flexible, >> Yes, but it's critically important for artificial intelligence machine warning because if I can give them until ology of sort of how it goes up and down the semantics, I can turn around, do a I and machine learning problems on the >> order of 100 >> 1000 even 10,000 times faster. And it has context. It has contacts in just having a little bit of context speeds up these problems so dramatically so and it is that what enables the machine to machine? New notion? No, the machine to machine is coming in with son called SP R M just standard business report model. It's a OMG sophistication of way of allowing the computers or machines, as we call them these days to get into a standard business report. Okay, so let's say you're ah drug company. You have thio certify you >> drugged you manufactured in India, get United States safely. Okay, you have various >> reporting requirements on the way. You've got to give extra easy the FDA et cetera that will always be a standard format. The SEC has a different format. FERC has a different format. Okay, so what s p r m does it allows it to describe in an intolerant he what's in the report? And then it also allows one to attach an ontology to the cells in the report. So if you like at a sec 10 Q 10 k report, you can attach a US gap taxonomy or ontology to it and say, OK, net income annual. That's part of the income statement. You should never see that in a balance sheet type item. You know his example? Okay. Or you can for the first time by having that context you can say are solid problem, which suggested that you can file these machine readable reports that air wrong. So they believe or not, There were about 50 cases in the last 10 years where SEC reports have been filed where the assets don't equal total liabilities, plus cheryl equity, you know, just they didn't add >> up. So this to, >> you know, to entry accounting doesn't work. >> Okay, so so you could have the machines go and check scale. Hey, we got a problem We've >> got a problem here, and you don't have to get humans evolved. So we're gonna, um uh, Holland in Australia or two leaders ahead of the United States. In this area, they seem dramatic pickups. I mean, Holland's reporting something on the order of 90%. Pick up Australia's reporting 60% pickup. >> We say pick up. You're talking about pickup of errors. No efficiency, productivity, productivity. Okay, >> you're taking people out of the whole cycle. It's dramatic. >> Okay, now what's the OMG is rolling on the hoof. Explain the OMG >> Object Management Group. I'm not speaking on behalf of them. It's a membership run organization. You remember? I am a >> member of cold. >> I'm a khalid of it. But I don't represent omg. It's the membership has to collectively vote that this is what we think. Okay, so I can't speak on them, right? I have a pretty significant role with them. I run on behalf of OMG something called the Federated Enterprise Risk Management Group. That's the group which is focusing on risk management for large entities like the federal government's Veterans Affairs or Department offense upstairs. I think talking right now is the Chief date Officer for transportation. OK, that's a large organization, which they, they're instructed by own be at the, um, chief financial officer level. The one number one thing to do for the government is to get an effective enterprise worst management model going in the government agencies. And so they come to own G let just like NIST or just like DARPA does from the defense or intelligence side, saying we need to have standards in this area. So not only can we talk thio you effectively, but we can talk with our industry partners effectively on space. Programs are on retail, on medical programs, on finance programs, and so they're at OMG. There are two significant financial programs, or Sanders, that exist once called figgy financial instrument global identifier, which is a way of identifying a swap. Its way of identifying a security does not have to be used for a que ce it, but a worldwide. You can identify that you know, IBM stock did trade in Tokyo, so it's a different identifier has different, you know, the liberals against the one trading New York. Okay, so those air called figgy identifiers them. There are attributes associated with that security or that beast the being identified, which is generally comes out of 50 which is the financial industry business ontology. So you know, it says for a corporate bond, it has coupon maturity, semi annual payment, bullets. You know, it is an example. So that gives you all the information that you would need to go through to the calculation, assuming you could have a calculation routine to do it, then you need thio. Then turn around and set up your well. Call your environment. You know where Ford Yield Curves are with mortgage backed securities or any portable call. Will bond sort of probabilistic lee run their numbers many times and come up with effective duration? Um, And then you do your Vader's analytics. No aggregating the portfolio and looking at Shortfalls versus your funding. Or however you're doing risk management and then finally do reporting, which is where the standardized business reporting model comes in. So that kind of the five parts of doing a full enterprise risk model and Alex So what >> does >> this mean for first? Well, who does his impact on? What does it mean for organizations? >> Well, it's gonna change the world for basically everyone because it's like doing a clue ends of a software upgrade. Conversion one's version two point. Oh, and you know how software upgrades Everyone hates and it hurts because everyone's gonna have to now start using the same standard ontology. And, of course, that Sarah Ontology No one completely agrees with the regulators have agreed to it. The and the ultimate controlling authority in this thing is going to be F sock, which is the Dodd frank mandated response to not ever having another chart. So the secretary of Treasury heads it. It's Ah, I forget it's the, uh, federal systemic oversight committee or something like that. All eight regulators report into it. And, oh, if our stands is being the adviser Teff sock for all the analytics, what these laws were doing, you're getting over farm or more power to turn around and look at how we're going to find data across the three so we can come up consistent analytics and we can therefore hopefully take one day. Like Goldman, Sachs is pre payment model on mortgages. Apply it to Citibank Portfolio so we can look at consistency of analytics as well. It is only apply to regulated businesses. It's gonna apply to regulated financial businesses. Okay, so it's gonna capture all your mutual funds, is gonna capture all your investment adviser is gonna catch her. Most of your insurance companies through the medical air side, it's gonna capture all your commercial banks is gonna capture most of you community banks. Okay, Not all of them, because some of they're so small, they're not regularly on a federal basis. The one regulator which is being skipped at this point, is the National Association Insurance Commissioners. But they're apparently coming along as well. Independent federal legislation. Remember, they're regulated on the state level, not regularly on the federal level. But they've kind of realized where the ball's going and, >> well, let's make life better or simply more complex. >> It's going to make life horrible at first, but we're gonna take out incredible efficiency gains, probably after the first time you get it done. Okay, is gonna be the problem of getting it done to everyone agreeing. We use the same definitions >> of the same data. Who gets the efficiency gains? The regulators, The companies are both >> all everyone. Can you imagine that? You know Ah, Goldman Sachs earnings report comes out. You're an analyst. Looking at How do I know what Goldman? Good or bad? You have your own equity model. You just give the model to the semantic worksheet and all turn around. Say, Oh, those numbers are all good. This is what expected. Did it? Did it? Didn't you? Haven't. You could do that. There are examples of companies here in the United States where they used to have, um, competitive analysis. Okay. They would be taking somewhere on the order of 600 to 7. How 100 man hours to do the competitive analysis by having an available electronically, they cut those 600 hours down to five to do a competitive analysis. Okay, that's an example of the type of productivity you're gonna see both on the investment side when you're doing analysis, but also on the regulatory site. Can you now imagine you get a regulatory reports say, Oh, there's they're out of their way out of whack. I can tell you this fraud going on here because their numbers are too much in X y z. You know, you had to fudge numbers today, >> and so the securities analyst can spend Mme. Or his or her time looking forward, doing forecasts exactly analysis than having a look back and reconcile all this >> right? And you know, you hear it through this conference, for instance, something like 80 to 85% of the time of analysts to spend getting the data ready. >> You hear the same thing with data scientists, >> right? And so it's extent that we can helped define the data. We're going thio speed things up dramatically. But then what's really instinct to me, being an M I t engineer is that we have great possibilities. An A I I mean, really great possibilities. Right now, most of the A miles or pattern matching like you know, this idea using face shield technology that's just really doing patterns. You can do wonderful predictive analytics of a I and but we just need to give ah lot of the a m a. I am a I models the contact so they can run more quickly. OK, so we're going to see a world which is gonna found funny, But we're going to see a world. We talk about semantic analytics. Okay. Semantic analytics means I'm getting all the inputs for the analysis with context to each one of the variables. And when I and what comes out of it will be a variable results. But you also have semantics with it. So one in the future not too distant future. Where are we? We're in some of the national labs. Where are you doing it? You're doing pipelines of one model goes to next model goes the next mile. On it goes Next model. So you're gonna software pipelines, Believe or not, you get them running out of an Excel spreadsheet. You know, our modern Enhanced Excel spreadsheet, and that's where the future is gonna be. So you really? If you're gonna be really good in this business, you're gonna have to be able to use your brain. You have to understand what data means You're going to figure out what your modeling really means. What happens if we were, You know, normally for a lot of the stuff we do bell curves. Okay, well, that doesn't have to be the only distribution you could do fat tail. So if you did fat tail descriptions that a bell curve gets you much different results. Now, which one's better? I don't know, but, you know, and just using example >> to another cut in the data. So our view now talk about more about the tech behind this. He's mentioned a I What about math? Machine learning? Deep learning. Yeah, that's a color to that. >> Well, the tech behind it is, believe or not, some relatively old tech. There is a technology called rd F, which is kind of turned around for a long time. It's a science kind of, ah, machine learning, not machine wearing. I'm sorry. Machine code type. Fairly simplistic definitions. Lots of angle brackets and all this stuff there is a higher level. That was your distracted, I think put into standard in, like, 2000 for 2005. Called out. Well, two point. Oh, and it does a lot at a higher level. The same stuff that already f does. Okay, you could also create, um, believer, not your own special ways of a communicating and ontology just using XML. Okay, So, uh, x b r l is an enhanced version of XML, okay? And so some of these older technologies, quote unquote old 20 years old, are essentially gonna be driving a lot of this stuff. So you know you know Corbett, right? Corba? Is that what a maid omg you know, on the communication and press thing, do you realize that basically every single device in the world has a corpus standard at okay? Yeah, omg Standard isn't all your smartphones and all your computers. And and that's how they communicate. It turns out that a lot of this old stuff quote unquote, is so rigidly well defined. Well done that you can build modern stuff that takes us to the Mars based on these old standards. >> All right, we got to go. But I gotta give you the award for the most acronyms >> HR 15 30 fi G o m g s b r >> m fsoc tarp. Oh, fr already halfway. We knew that Owl XML ex brl corba, Which of course >> I do. But that's well done. Like thanks so much for coming. Everyone tried to have you. All right, keep it right there, everybody, We'll be back with our next guest from M i t cdo I Q right after this short, brief short message. Thank you

(upbeat music) >> Narrator: Live from Los Angeles it's The Cube covering Open Source Summit North America 2017. Brought to you by the Lennox Foundation and Red Hat. >> Welcome back, everyone. Live in Los Angeles for The Cube's exclusive coverage of the Open Source Summit North America. I'm John Furrier, your host, with my co-host, Stu Miniman. Our next guest is Elaine Yeung, @egsy on Twitter, check her out. Student at Holberton School? >> At Holberton School. >> Holberton School. >> And that's in San Francisco? >> I'm like reffing the school right here. (laughs) >> Looking good. You look great, so. Open Source is a new generation. It's going to go from 64 million libraries to 400 million by 2026. New developers are coming in. It's a whole new vibe. >> Elaine: Right. >> What's your take on this, looking at this industry right now? Looking at all this old, the old guard, the new guard's coming in, a lot of cool things happening. Apple's new ARKit was announced today. You saw VR and ARs booming, multimedia. >> Elaine: Got that newer home button. Right, like I-- >> It's just killer stuff happening. >> Stu: (laughs) >> I mean, one of the reason why I wanted to go into tech, and this is why I, like, when I told them that I applied to Holberton School, was that I really think at whatever next social revolution we have, technology is going to be somehow interval to it. It's probably not even, like, an existing technology right now. And, as someone who's just, like, social justice-minded, I wanted to be able to contribute in that way, so. >> John: Yeah. >> And develop a skillset that way. >> Well, we saw the keynote, Christine Corbett Moran, was talking really hardcore about code driving culture. This is happening. >> Elaine: Right. So this is not, like, you know, maybe going to happen, we're starting to see it. We're starting to see the culture being shaped by code. And notions of ruling classes and elites potentially becoming democratized 100% because now software, the guys and gals doing it are acting on it and they have a mindset-- >> Elaine: Right. >> That come from a community. So this is interesting dynamic. As you look at that, do you think that's closer to reality? Where in your mind's eye do you see it? 'Cause you're in the front lines. You're young, a student, you're immersed in that, in all the action. I wish I was in your position and all these great AI libraries. You got TensorFlow from Google, you have all this goodness-- >> Elaine: Right. >> Kind of coming in, I mean-- >> So you're, so let me make sure I am hearing your question right. So, you're asking, like, how do I feel about the democratization of, like, educ-- >> John: Yeah, yeah. Do you feel it? Are you there? Is it happening faster? >> Well, I mean, things are happening faster. I mean, I didn't have any idea of, like, how to use a terminal before January. I didn't know, like, I didn't know my way around Lennox or GitHub, or how to push a commit, (laughs) until I started at Holberton School, so. In that sense, I'm actually experiencing this democratization of-- >> John: Yeah. >> Of education. The whole, like, reason I'm able to go to this school is because they actually invest in the students first, and we don't have to pay tuition when we enroll. It's only after we are hired or actually, until we have a job, and then we do an income-share agreement. So, like, it's really-- >> John: That's cool. >> It's really cool to have, like, a school where they're basically saying, like, "We trust in the education that we're going to give you "so strongly that you're not going to pay up front. >> John: Yeah. >> "Because we know you're going to get a solid job and "you'll pay us at that point-- >> John: Takes a lot of pressure off, too. >> Yeah. >> John: 'Cause then you don't have to worry about that overhang. >> Exactly! I wrote about that in my essay as well. Yeah, just, like because who wants to, like, worry about student debt, like, while you're studying? So, now I can fully focus on learning C, learning Python (laughs) (mumbles) and stuff. >> Alright, what's the coolest thing that you've done, that's cool, that you've gotten, like, motivated on 'cause you're getting your hands dirty, you get the addiction. >> Stu: (laughs) >> Take us through the day in the life of like, "Wow, this is a killer." >> Elaine: I don't know. Normally, (laughs) I'm just kind of a cool person, so I feel like everything I-- no, no. (laughs) >> John: That's a good, that's the best answer we heard. >> (laughs) Okay, so we had a battle, a rap battle, at my school of programming languages. And so, I wrote a rap about Bash scripts and (laughs) that is somewhere on the internet. And, I'm pretty sure that's, like, one of the coolest things. And actually, coming out here, one of my school leaders, Sylvain, he told me, he was like, "You should actually put that, "like, pretty, like, front and center on your "like, LinkedIn." Or whatever, my profile. And what was cool, was when I meet Linus yesterday, someone who had seen my rap was there and it's almost like it was, like, set up because he was like, "Oh, are you the one "that was rapping Bash?" And, I was like, "Well, why yes, that was me." (laughs) >> John: (laughs) >> And then Linus said it was like, what did he say? He was like, "Oh, that's like Weird Al level." Like, just the fact that I would make up a rap about Bash Scripts. (laughs) >> John: That's so cool. So, is that on your Twitter handle? Can we find that on your Twitter handle? >> Yes, you can. I will-- >> Okay, E-G-S-Y. >> Yes. >> So, Elaine, you won an award to be able to come to this show. What's your take been on the show so far? What was exciting about you? And, what's your experience been so far? >> To come to the Summit. >> Stu: Yeah. >> Well, so, when I was in education as a dean, we did a lot of backwards planning. And so, I think for me, like, that's just sort of (claps hands). I was looking into the future, and I knew that in October I would need to, like, start looking for an internship. And so, one of my hopes coming out here was that I would be able to expand my network. And so, like that has been already, like that has happened like more than I even expected in terms of being able to meet new people, come out here and just, like, learn new things, but also just like hear from all these, everyone's experience in the industry. Everyone's been just super awesome (laughs) and super positive here. >> Yeah. We usually find, especially at the Open Source shows, almost everyone's hiring. You know, there's huge demand for software developers. Maybe tell us a little bit about Holberton school, you know, and how they're helping, you know, ramp people up and be ready for kind of this world? >> Yeah. So, it's a two-year higher education alternative, and it is nine months of programming. So, we do, and that's split up into three months low-level, so we actually we did C, where we, you know, programmed our own shell, we programmed printf. Then after that we followed with high-levels. So we studied Python, and now we're in our CIS Admin track. So we're finishing out the last three months. And, like, throughout it there's been a little bit, like, intermix. Like, we did binary trees a couple weeks ago, and so that was back in C. And so, I love it when they're, like, throwing, like, C at us when we've been doing Python for a couple weeks, and I'm like, "Dammit, I have to put semicolons (laughs) >> John: (laughs) >> "And start compiling. "Why do we have to compile this?" Oh, anyway, so, offtrack. Okay, so after those nine months, and then it's a six month internship, and after that it's nine months of specialization. And so there's different spec-- you can specialize in high-level, low-level, they'll work with you in whatever you, whatever the student, their interests are in. And you can do that either full-time student or do it part-time. Which most of the students that are in the first batch that started in January 2016, they're, most of them are, like, still working, are still working, and then they're doing their nine month specialization as, like, part-time students. >> Final question for you, Elaine. Share your personal thoughts on, as you're immersed in the coding and learning, you see the community, you meet some great people here, network expanding, what are you excited about going forward? As you look out there, as you finish it up and getting involved, what's exciting to you in the world ahead of you? What do you think you're going to jump into? What's popping out and revealing itself to you? >> I think coming to the conference and hearing Jim speak about just how diversity is important and also hearing from multiple speakers and sessions about the importance of collaboration and contributions, I just feel like Lennox and Open Source, this whole movement is just a really, it's a step in the right direction, I believe. And it's just, I think the recognition that by being diverse that we are going to be stronger for it, that is super exciting to me. >> John: Yeah. >> Yeah, and I just hope to be able to-- >> John: Yeah (mumbles) >> I mean, I know I'm going to be able to add to that soon. (laughs) >> Well, you certainly are. Thanks for coming on The Cube. Congratulations on your success. Thanks for coming, appreciate it. >> Elaine: Thank you, thank you. >> And this is The Cube coverage, live in LA, for Open Source Summit North America. I'm John Furrier, Stu Miniman. More live coverage after this short break. (upbeat music)

(upbeat music) >> Narrator: Live from Los Angeles, it's theCUBE, covering Open Source Summit North America 2017, brought to you by The Linux Foundation and Red Hat. >> Hello there and welcome to our special exclusive SiliconANGLE Media CUBE coverage here in Los Angeles, California, for the Open Source Summit North America. I'm John Furrier, my co-host, Stu Miniman, for the two days of wall-to-wall coverage, this is day two of our coverage of what's going on in the Open Source world as the Linux Foundation consolidates their shows into a big tent event. This is the inaugural event of now consolidated, a bunch of little shows come together. This is the big show where the Linux Foundation brings their entire communities together to talk and cross-pollinate with Jim Zemlin, the Executive Director, as they outline that. Stu, we're in our kickoff of day two, we're going to do some analysis and commentary, but before we start I want to get your thoughts on just day one. Yesterday we had a lot of guests, a lot of activities going on at night, we kind of divided and conquered. What did you find out? >> Yeah so John you'd done some coverage of LinuxCon a couple of years ago, it's my first time coming to this show. We do a lot of Open Source coverage with theCUBE's over the years, so coming in it was like, okay, what are we going to be talking about, what's the vibe? And being a big tent event, you know, I was a little surprised to see, I mean, the conversation's the same that we've been hearing the last year. Kubernetes, kind of the big wave that's coming in, not just in Open Source, but really the conversation in cloud, and really was kind of the top issue that kind of containerization, the new way of architecting things, you know, Linux absolutely is down there underneath, and majorly important but, you know, it seems to be that rallying around everything Kubernetes. MesosCon's right next door, and we said two years ago you never would have thought that, Kubernetes, that Mesos would be saying, you know, the best place to run Kubernetes is on DCOS. You know, it was the container wars, the orchestration wars, all those things. Kubernetes really leading the charge there, and it really fed into a lot of the conversations we had here. And in our conversations, like with Christine Corbett, and in some of the keynotes this morning, really talking about the power of collaboration, community, you know, stuff like that, we were passionate about John. >> Yeah, I mean, Stu, here's my take on the big story coming out of L.A. for this event. And I think the top line story is this. The Open Source community has had so much success going in the early days and depending which generation you want to call it, you know, we're a little bit older, old school, maybe fourth generation, you can argue the point but here's the bottom line. The big story is that the Linux Foundation, Linux apps, are everywhere, it's a global standard, it is happening. And the scale of which the growth that's going to be coming is unprecedented, and I think for the first time in the history of the computer industry, you're seeing a pause. You're seeing a moment of excitement from the executive director, the Linux Foundation, the board members, and the participants in the community who are realizing, holy shit, this is going to grow very huge. And Open Source is going to go to a whole 'nother growth level, it's going to be exponential in scale, and you're going to see some blitzscaling going on, as Jerry Chen at Greylock and Reid Hoffman talk about. And that's going to change the nature of the participation. You're going to start to see new accelerated things, certification, the role of the foundation certainly has always been to serve the sustainable communities of Open Source. Their role will change as stewards of Open Source, the responsibility and the reliance on the Open Source software will continue to grow, and I think that scale phenomenon of Open Source is, potentially, might be the biggest wave of all, Stu, and I think some people are going to be washed like driftwood and some people are going to thrive and survive. >> You know, it's interesting, we look back at Linux, and Linux took a long time, you know, more than a decade, to really kind of gain mainstream adoption. You know, Red Hat, of course came out of with kind of the leadership and the dollars, but Linux was the foundation for everything being built today. There would be no Google without Linux. There would be no Amazon as we know it today without Linux. And I really liked, I think it was strong resonance, everybody's a little surprised, Joseph Gordon-Levitt in the keynote this morning, someone that we know, you know, from the movies, and we're here in L.A., they're like, oh great, they brought an actor. Well, he's actually pretty passionate. He has this website hitrecord.org, where they do, you know, collaboration, and it's people that are drawing and creating music and creating little clips and everything and they said how a community can help build on what they're doing. He said it's about community, fair compensation, and collaborating, rather than just socializing and sharing or any of those things. And something we've talked a lot is, what is the translation of participating in the community translate into dollars, translate into value. I know it's something you're really passionate about. >> Yeah, Stu, this is again, the big story is the growth. But let's unpack that a little bit. Open Source has always been about sharing, it's always been about community, it's been about innovation, freedom, they called them radicals in the early days but now they got to grow, flexibility, and execution. Here's the bottom line. The leadership of the Open Source is going to morph radically. Look at the program here. You got inclusion, you got a little politics, not like politics of open source, politics of cultural shaping with Christine Corbett Morgan, so she's talking about that, it's very relevant. You have Dan Lyons coming in, talking about the programmer culture, you have the actor coming in talking about collective intelligence. I believe that there's going to be a new way of how people are going to be compensated, how participation's going to scale and this comes down to some key tell tale signs. One, a new generation's coming into the Open Source world, this younger generation. They love Serverless, the love DevOps, because they don't want to deal with the infrastructure. So all the old folks, guys like our age, and gals, they have to provide leadership. I talked with Sam Ramji about this in detail, about how some of these stewards in the community have to step up and be leaders in a new way of governing because as the onboarding of more source code, more projects with IOT, with cloud, you're going to see a new generation of young developers that quite frankly are going to want to run fast, run faster, and they don't want to deal with networking, they don't want to, they want serverless, they want true programmable infrastructure, and that's going to potentially cause some changes, maybe at the leadership level but also how they run things. So, I think, Stu, this is something that we're watching as a big wave. >> Yeah, and it's funny because, we always talk, I'd love to be able to extract a way, even virtualization, oh, we're going to make it real simple, you don't have to worry it anymore, well, you know, John, we got some more interviews today, you know. Networking, storage, these things just don't magically, fairy dust, everything works really well, you know. Data has gravity, networking has lots of challenges we have to worry about. Open Source is now infused into all of these environments. Really helping to build those distributed architectures. We had a number of interviews yesterday talking about, these things are not easy, these are tough challenges. You know, even you talk to people and say, "Kubernetes is awesome," sure is not simple, it is not easy to crawl out. >> They've not graduated any projects out of the CNCF yet, talking to Chris yesterday, the COO, he said, "look, we haven't even graduated anything out of," but this is the point, Stu. Kubernetes is a tell sign, that's not fully-baked yet, it's an under-the-hood feature. Serverless, which I love the name and hate it at the same time because there's servers out there. The notion is that the due developers don't want a provision hardware, to them they just want a resource pool, so serverless is a good trend. The name is kind of weak in my opinion, but I kind of love it and hate it at the same time, I mean. >> John, it's just like cloud was 10 years ago. >> What do you think of Serverless, Stu? I mean bottom line is that how could you not like Serverless because as a developer you're just programming infrastructure as code. >> Right, absolutely, I want to be able to use things in a much more granular format, I want to be able to when I'm not using it not pay for it, it really fits into that environment. Something of course, with this show we're talking about is today, you say Serverless, I think AWS Lambda. The proprietary offering, how does something like Kubernetes fit into that? There's containers underneath, but there are a few different Open Source versions that functions as a service. There's Open FaaS, there's OpenWhisk, there's a couple of others, so how will I be able to take what we were liking about containers in general and Kubernetes specifically, that I can work across a number of environments to make sure that I'm not, John, I'm going to say the word, locked in, to a certain provider or a certain piece of the ecosystem. >> Well, Open Source is so robust right now. Again, 10% of the original ideas can be written in code that could be part of the 90% Open Source base code base. Jim Zemlin, the executive director called that the Code Sandwich. But the bottom line in my opinion, Stu, and you were just pointing it out is that the leadership has to scale. And I think one of the things that came up in some of my hallway conversations last night, talking to some folks who have been early on in Open Source, in the old days you had to hate someone, there was an enemy. There was Microsoft, and now they're on board. There was the big proprietary main mini-computer guys, the proprietary operating systems, they were the enemy. Who's the enemy now? The enemy is slowness, right? So, kind of the fundamental question is, Open Source doesn't have that enemy anymore, it's the standard. So the question is what is going to motivate the organizations? To me, I think it's speed. Speed is the new normal, scale is the new normal. Slowness and silos will be the enemy. >> Absolutely, John. It's something I've heard at a number of events we've been at recently, companies' number one thing is not cost, it's speed, and one of the reasons that so many companies work on, contribute to Open Source is to help them with that speed. They can't wait for the turn of the crank from the old software beast, or oh gosh, there are some chips or hardware involved in that? Open Source, I want to be able to contribute to the code, work on the code, ship it, move faster. >> And the other thing that came up yesterday, I want to get your thoughts and reaction to, is do you have a fashion model going on here? Never fight fashion, as we say, a good marketer would say. You have CNCF is very fashionable right now. But there's blogging and tackling projects that have been around for a while, like the networking piece. These are stable, great projects. They just don't have the pomp and circumstance as CNCF have. So, the balance of being trendy is an issue now for these Open Source communities. No one wants to work on a project that's boring but the relevance is important. So how do you react to that, Stu, because this is now a dynamic, it's kind of been there for a while, but now with the plethora of projects out there, are you nervous that fashion, fashionable trendy projects like CNCF, might suck all the option out of the governance? >> No, John, I mean, from a press and a marketing standpoint they get the attention, but I think that the stats really prove out, there's so many projects out there. Everybody's contributing to a lot of them, but it is something the developers should think about. We did an interview of a company, I remember years back, said, "how do you get the best people "and how do they choose what to do?" "Oh, whatever they feel is good." And I'm like, well, come on, you got to put a little bit of a business guidance on that to make sure what's going to help your business, what's going to help your career, if you're an individual contributing to this. There are plenty of options out there, both for starting new things as well as contributing to the big ones out there. And I liked what I was hearing from the Linux Foundation as to how they're going to give some governance to companies as to the health, that whole CHAOSS that they rolled out, talk about the health and the circular maintenance of things out there, but you know, so much activity. Kubernetes by no means is taking all of the attention, it just happens to be the current hotness. >> Well, there's some key under-the-hood details that are being worked on, that's the exciting part. Linux is a standard, it is powering. Most of the apps that are written are essential Linux apps if you look at the OS underneath. And again, the apps, again, the DevOps mindset is here, and now it's scaling and things like Serverless are going to be more greatness for developers, certainly as companies like Google, IBM, and others come in with real code and share and collaborate, a lot of people can participate in the greatness of Open Source, and I think that's, the future is bright for Linux and the Open Source Summit community. Stu, day two continues, live coverage here in Los Angeles. This is theCUBE, I'm John Furrier, Stu Miniman. Coverage of the Open Source Summit North America, in Los Angeles. We'll be right back with more after this short break. (upbeat music)

(gentle music) >> Announcer: Live, from Los Angeles, it's theCUBE, covering Open Source Summit, North America, 2017, brought to you by the Linux Foundation and Red Hat. >> Okay welcome back, and we're live here in Los Angeles, this is theCUBE's exclusive coverage of the Linux Foundation's Open Source Summit North America. I'm John Furrier, your host with my co-host Stu Miniman. Our next guest is Chris Aniszczyk, who's the COO, Chief Operating Officer of the CNCF, the Cloud Native Compute Foundation, formerly Cube-Con, Cloud Native Foundation, all rolled into the most popular Linux Foundation project right now, very fashionable, cloud native, running on native clouds, Chris welcome back to theCUBE, good to see you. >> Awesome, it's been a while, great to be back. >> So you are the Chief Operating Officer of the hottest project, to me at least, in the Foundation. Not the most important, because there's a lot of really important, everything's important, you don't pick a favorite child, but, if one's trending, the CNCF is certainly trending, it's got the most sponsors, it's got the most participants, there's so much action going on, there's so much change and opportunity, around Kubernetes, around containers, around writing cloud-native applications. You've guys have really put together a nice foundation around that, nice group, congratulations. >> Thank you. >> Take a step back and explain to us, what the hell is the CNCF? We know what it is, we were there present at creation, but it's super-important, it's growing in relevance every day. Take a minute to explain. >> So I mean, you know, CNCF is all about providing a neutral home for cloud-native technology, and it's been about almost two years since our first board meeting and the idea was, there's a certain set of technology out there that are essentially micro-service-based, that live in containers that are centrally orchestrated by some process, right, that's essentially what we mean when we say cloud-native, right, and CNCF was seeded with Kubernetes as its first project, and as we've seen over the last couple of years, Kubernetes has grown quite well, they have a large community, diverse contributor base, and have done kind of extremely well. They're one of actually the fastest, highest velocity open source projects out there, maybe only, compared to the kernel is maybe a little bit faster but it's just great to kind of see it growing. >> Why is it so hot right now? What's the catalyst? >> So I think if we kind of step back and we look at the trends in industry, right, more and more companies are becoming software companies, you know, folks like John Deere, building IoT platforms. You need some type of infrastructure to run this stuff, and especially at scale. You know, imagine sensors in every tractor, farm or in every vehicle, you're going to need serious infrastructure and cloud native really is a way to scale those type of infrastructure needs and so this is kind of I think why you're seeing a lot of interest being piqued in CNCF-related technology. >> A lot of prototypes too. >> Chris, see you know, it's interesting, I look back you know, a year or two ago, and it was like, oh, it was like the orchestration wars, it was Swarm versus Mesos, and now I look at it in the last year it's like, wait, Mesos fully embracing it, MesosCon they're going to be talking about how Mesos is the best place to you know, Kubernetes on DCOS, containerd now part of the container wars, so the container wars, we're going to talk about OCI, you know, Amazon, Microsoft, of course Google, out there at the beginning. Is there anybody that's not on board that Kubernetes... >> I mean we really have the top five cloud providers in the world, depending on what metrics you look at, part of CNCF, you know there's some others out there that still aren't fully part of the family. Hopefully if you stay tuned over the next week or so you may hear some announcements coming from CNCF of other large cloudy-type companies joining the family. >> Every week there's a new platinum sponsor (Chris laughs) and you guys are getting a check every week it seems. >> To me it's great to see companies stepping up to the play and actually sustaining open source foundations that are critical to the actual business, and I think that it's great to see this involvement. So to me I'm personally thrilled, 'cause otherwise we'd be in a situation where if the top five cloud providers in the world weren't part of CNCF, maybe they'd be trying to do their own initiative, so it's great that we have these companies at the table, and all trying to build, you know, find their own pathway to cloud-native. >> You guys are hyper-growth right now, and you're new too, you're still kind of you know, >> Chris: Less than two years old! >> I mean it's amazing. So I want to put a little Jim Zemlin test to you, (Chris laughs) which is, in his keynote today he talked about, this is the big kind of event for the whole community of open source to come together, and again, you're talking 64 million libraries out there now. He projected by 2026, 400 million, it literally is a hockey stick growth, so you got growth there, so he talked about four things, my summary. Project health, so healthiness, sustainability, secure code, training, new members. What's your strategy re those four things? Keeping the CNCF healthy, you don't eat too much and choke on all of that growth... >> Yeah, so in terms of projects, we have a very unique governance structure in place when we designed CNCF. So we kind of have this independent technical operating committee, we kind of jokingly refer to them as a technical supreme court, but they are made up of people from, kind of luminaries in the container cloud-native space, they're from competing companies too, but they try to really wear an independent hat and make sure that we're, projects that we're accepting are high quality, are a good fit for the foundation, and so it's actually fairly hard to get a project in CNCF, 'cause it really requires the blessing of this TOC. So, even though we have 10 projects now in about two years, I think that's about a project every two months, which is an okay pace. The other unique thing that we're doing is we have different levels of projects, we have inception, incubation and graduation. Right now, we have no graduated projects in CNCF, believe it or not, Kubernetes has not graduated yet because they're still finalizing their governance for the project and they're almost there. Once they do that, they'll most likely graduate. >> They'll walk cap and gown all nine yards, eh? >> Exactly, it'll be great. December we'll have the cap and gown ceremony. But the other unique thing is we're not, we do annual kind of reviews for some of our projects, certain levels will be annually reviewed, and if they're not longer healthy or a good fit, we're okay archiving them, or telling, you know, telling them you know, maybe you're not a good fit anymore for the foundation, or you know. And so I think you have to have a process in place where sometimes you do have to move things to the attic. >> Do you have a high bar on the projects >> The initial bar is extremely, extremely high, and I think over time, we may see some projects that get recycled or moved to the attic, or maybe they maybe merged together, we'll see, so we're thinking about this already, so... >> John: Okay, security? >> Security, so we, all projects in CNCF that graduate have to partake in the core infrastructures best practices badging program, so if the CII has this great effort that is basically helping to ensure projects meet a minimal level of best practices that make their projects secure. You know, it doesn't give you like full-blown guarantee, but these are good practices. >> So you were leveraging pre-existing work, classic, open-source ethos. >> Exactly, and they have like a set of domain experts completely focused on security building out these practices and you'll notice Kubernetes recently merged in the CII Best Practices badge, so if you go to the readme, you'll actually see it, and you'll click through and you'll see all the things that they've had to sign off and check on that they participate in, and so all of our projects are kind of going >> Training. >> Training, yeah, we just recently announced couple things. One is we have a >> Looking good so far, you get an A plus. >> Yeah, so as of today we've launched the Certified Kubernetes Administrator Program or CKA for short. So we have folks that are getting trained on, and are having official stamps that they are certified Kubernetes administrators, and to me that's huge, given like how hot the space is, having some stamp of approval that they are really certified in the space is huge. So we also offer free training through edX, so we launched some training courses earlier, and to be honest, if you look at our member companies, lots of great folks out there providing training material. >> So one of the keynotes that Christine Corbett Moran was talking about in her keynote was, more inclusion so there's no ruling class. Now I know you really have a ruling class going on with your high bar, I get that. How are you getting new members in, what's the strategy, who are the new members, how are you going to manage the perception possibly that a few people control the swing votes at potentially big projects? >> So here what's interesting is, people joining CNCF, like I mentioned before, we have a TOC, right? So there's kind of this separation of, I don't say church and state, but like, so the governing board, people who pay to join CNCF, they pay to sustain our open source projects, and so essentially they help with, they pay for marketing, staff, events and so on. They actually don't have technical influence over the projects. You don't have to be a member to have technical influence over our projects. People join CNCF because they want to have a say in the overall budget of how marketing, events and stuff, and just overall support the organization. But on the technical side, there's this kind of firewall, there's an independent TOC, they make the technical decisions. You can't really pay to join that at all, you have to actually be heavily participating in that community. >> John: How does someone get in that group? Is there a code? >> They have to just be like a luminary, we have a kind of election process that happens every two or three years, depending on how things are structured, and it's independently elected by the CNCF member community, essentially, is the simplest way I can explain it. >> The other announcement you talked about, kind of the individual certification, but the KCSP sort of programs >> Correct, exactly. >> Maybe you can tell us a little bit about that. >> Yes, so we had a program set up so it's Kubernetes Certified Service Provider, KCSP, that basically >> rolls right off the tongue >> I know, right, exactly. Herbal space program, whatever, I think of sometimes video games when we say it, but essentially, the program was put in place that a lot of end users out there in companies that are new to cloud native, and they're new to Kubernetes, essentially want to find a trusted set of partners that they can rely on, services and other things, so we created KCSP as a way to vet a certain set of companies that have at least a minimum of three people that have passed the Kubernetes certification exam that I talked about, and are essentially participating upstream in some way actively in the Kubernetes community. So we got a couple handfuls of companies that have launched, which is great, and so now, given that we're growing so fast, companies out there that are early end users that are exploring the space now have a trusted set of companies that go look at, and we're hoping to grow that program over time too. So this is just phase one. >> All right, so Chris, the other thing that I want to make sure we talk about, the Open Container Initiative, so I think it was originally OCP, which of course is, >> Open Container Project which when OCP was announced, it was like, okay, the cold war of Docker versus CoreOS versus everybody else, (Chris laughs) trying to figure out what that container format was, we all shook hands, I took a nice selfie with Ben who was CEO at the time, and everybody. So 1.0 is out. So, container's fully mature, ready to be rolled out right? But what does it mean? >> So I mean it's funny 'cause I basically joined the Linux Foundation, to help both start CNCF and OCI around the same time, right, and OCI was very narrowly scoped to only care about a small set of container-specific issues. One around how do you actually really run containers, start, stop, all that kind of life cycle bit, and how are containers laid out on disk, we call that the image specification. So you have the runtime spec and the image spec, and those are just very limited core pieces, like that OCI was not opinionated on networking or storage or any of, those are all left to other initiatives. And so after almost two years, we shipped 1.0, we got basically all the major container players to agree that this is 1.0 and we're going to build off from this, and so if you look at Docker with it's containerd project, or you know, fully adopting OCI, the Mesos community is, Cloud Foundry, even AWS announced their container register's supporting OCI, so we got the 1.0 out there, now we're going to see an abundance of people building tools and other things. I think you'll see more end users out there exploring containers. I've talked to a lot of companies that I can't necessarily name, but there's a lot of folks out there that may not dive into container technology until there is actually a mature standard and they feel like this technology is just not going to go away or they're going to get locked into some specific platforms. So, with 1.0 out the door, you'll see over the next six to 12 months, more tools being built. We're actually working to roll out a certification program so you get that nice little, you know, hey, this product is OCI-certified and supports the spec, so you'll see that happen over the next... >> Okay, so you've got the runtime spec and the image format spec, >> Yep, those are the two big ones. >> All 1.0, we're ready to roll, what's the roadmap >> Yeah, what's next. So there are early discussions about what other mature areas are out there kind of in container land right now. There are some discussions around distribution, so having a standard API to basically fetch and push container images out there. If you look at it, each container registry has basically a different set of APIs, and wouldn't it be nice if we could all kind of easily work together and have maybe one set, a way to kind of distribute these things. So there are some early discussions around potentially building out a distribution specification, but that's something that the technical community has to decide within OCI to do, and so over the next couple of months we're having some meetings, we're doing a bigger meeting at DockerCon Europe coming up in October to basically try to figure out what's really next. So I think after we shipped 1.0 a lot of people took a little bit of a breather, a break, and say like, congratulate themselves, take some vacation over the summer, and now we're going to get back into the full swing of things over the next couple of months. >> Say, what's the big conversation here, obviously at your event in Austin, it's got a plug for, theCUBE will be live covering it as well. >> I know, I'm excited. >> What's the uptake, what's the conversation in the hallways, any meetings, give us some >> Yeah, so we're doing >> I know there's some big announcement coming on Wednesday, there's some stuff happening >> Yeah, so, you know, first coming Wednesday, so like I mentioned, we have 10 projects right now in CNCF. We have two projects currently out for vote. So one of them is Envoy. There's a company you've probably heard of, Lyft, ride-sharing company, but Envoy essentially is their fancy service mesh that powers the Lyft platform, and many other companies out there are actually taking advantage of Envoy. Google's playing around with it, integrating into the Istio project, which is pretty powerful, but Envoy is currently, it was invited by the TOC for a formal vote, the voting period started last week, so we're collecting votes from the nine TOC members, and once that voting period is hopefully we can announce whether the project was accepted or not. The other project in the pipeline is a project called Jaeger, which is from Uber, you know, nice to have Uber >> John: Jaegermeister. >> Yeah, Jaegermeister, a bit like it. It's nice to have a product from Uber, another product from Lyft, kind of it's nice to see >> And if you have too much Jaeger, you have to take the Lyft to get home, right? >> Exactly, correct. So you know, just like Envoy, Jaeger is, you know, was formally invited by the TOC, it's out for vote, and hopefully we'll count the votes soon and figure out if it gets accepted or not. So Jaeger is focused on distributed tracing, so one problem in micro-services land is once you kind of like refactor your application to kind of be micro-services-based, actually tracing and figuring out what happens when things go wrong is hard, and you need a really good set of distributed tracing tools, 'cause otherwise it's like the worst murder mystery, you have like no idea what's happened, so having solid distributed tracing solution like Jaeger is great, 'cause in CNCF we're going to have a project called OpenTracing, but that's just kind of like the spec of how you do things, there's no full-blown client-server distributed >> For instance you usually need it for manageability >> Exactly, and that's what Jaeger provides, and I'm excited to kind of have these two projects under consideration in CNCF. >> Is manageability the hottest thing going on right now in terms of conversations? (Chris sighs) Or is it more stability and getting projects graduating? >> Yeah, so like our big focus is like, we want to see projects graduate, kind of meet the minimum bar that the TOC set up for graduated projects. In terms of other hot areas that are under discussion in CNCF are storage, so for example we have a storage working group that's been working hard to kind of bring in all the vendors and different storage folks together, and there's some early work called the container storage interface, we call it CSI for short, and so you know there's another project at CNCF called CNI, which basically tried to build a standard around how networking is done in container land. CSI is doing the same thing because, you know, it's no fun rewriting your storage drivers for all the different orchestration systems out there, and so why not get together and build out a standard that is used by Kubernetes, by Mesos, by Cloud Foundry, by Docker, and just have it so they all work across these things. So that's what's happening, and it's still early days, but there's a lot of excitement in that. >> Okay, the event in Austin, what can people expect? Cube-Con. >> You're literally going to have the biggest gathering of Kubernetes and cloud-native talent. It's actually going to be one of our biggest events probably for the Linux Foundation at all. We're probably going to get 3-4,000 people minimum out there, and I'm stoked, we're going to have some... Schedule's not fully announced yet. I do secretly know some of the keynotes potentially, but just wait for that announcement, I promise you it's going to be great. >> And one question I get, just I thought I'd bring it up since you're here in the hot seat, lot of people coming in with, supporting you guys on the governing side, not even cyclical. How are you going to service them, how are you going to scale up, do you have confidence that you have the ability to execute against those sponsorships, support the members, what's your plan, can you share some insights, clarify that? >> You know, pressure makes diamonds, right? We have a lot of people at the right table, and we are doing some hiring, so we have a couple spots open for developer advocacy, technical writing, you know additive things that help our project overall. We're also trying to hire a head of marketing. So like, we are in the process of expanding the organization. >> Do you feel comfortable... >> I feel comfortable, like things are growing, things are moving at a fast clip, but we're doing the best we can to hire and don't be surprised if you hear some announcements soon about some fun hires. >> Well it's been great for us covering, we've been present and creating, if you will, this movement, which has been kind of cool, because it kind of a confluence of a couple of things coming together. >> Chris: Yeah, absolutely. >> It's just been really fun to watch, just the momentum from the cloud really early days, 2009 timeframe to now, it's been a real nice ride and congratulations to the entire community. >> Thank you, like for me it's just exciting to have all these companies sitting together at the same table, having Amazon join, and the other top fighters, all basically committing to saying, we are in the cloud-native, we may have different ways of getting there, but we're all committed working together at some level. So I'm stoked. >> Great momentum, and you guys doing some great work, congratulations. >> Thank you very much. >> And you know it's working when I get focused, hey can you, so and so, I'm like, oh yeah, no problem, oh wow, they're big time now, you guys are big time. Congratulations. >> Thank you, it's in phase one now, like we have the right people at the table >> Don't screw it up! (John and Chris laugh) As they say. It's on yours. Chris Aniszczyk, who's the COO of the Cloud Native Compute Foundation, the hottest area of Linux Foundation right now, a lot of action on cloud, cloud-native developers where DevOps is meeting, lot of progress in application development. Still, they're really only two years old, get involved, more inclusion the better. It's theCUBE, Cube coverage of CNCF. We'll be in Austin in December. >> Chris: Yep, six to eight. >> December 6 to 8, we'll be there live. More live coverage coming back in Los Angeles here for the Open Source Summit North America after this short break.

live from Los Angeles it's the queues covering open-source summit North America 2017 brought to you by the Linux Foundation and redhead he welcome back everyone here live in LA for the open source summit in North America I'm jumper with my co-host Jeff Fritz too many men he'll be back shortly is out scouring the hallways for all the news and analysis getting all the scuttlebutt are here we're here with our next guest brian behlendorf who is the executive director of the hyper ledger project for the Linux Foundation thanks for coming on thank ledger thanks for sharing we just talking before the camera started rolling about blockchain and the coolness around the hype around it but again the hype cycle is usually a pretext to the trend hyper ledger is one of those exciting projects that like AI everyone is jazzed about because it's the future right open source is getting bigger and bigger as Jim zemulon was saying 23 million developers and growing but there's still so much work to be done the global society's relying on open source it's shaping our culture - Ledger's one of those things where it is going to actually disrupt the culture and change it potentially and even this morning Chinese band virtual currencies and icos and all based upon doesn't mean it's time to invest yes and whatever China bands it's always been successful so your thoughts go first boy star let's get into hyper ledger project it's certainly super exciting probably people are talking about it heavily what's going on with the project give a quick update what's the purpose who's involved and when some of the milestones you guys have hyper ledger is less than two years old it was launched officially in December of 2015 I joined in main and it was founded on the principle that hey there's a lot of interesting stuff happening in the cryptocurrency world but there might be some more prosaic some more directly applicable applications of distributed ledger and smart contract technology to rebooting a lot of otherwise very thorny problems for industries in the world the main problem being you've got companies doing business with each other and the recording transactions and you know they'll have to go back and reconcile their systems to get audited bugs right and a lot of the systems out there depend upon processes at a very human processes that are prone to error prone to corruption right so the idea is the more that you can pull together you know information about transactions into a shared system of record which is really with the distributed ledger it's and then the more about of the governance and the and the business processes enclosed that you can automate by smart contract the more effective the more efficient a lot of these markets will be so that's what hyper ledger is about ok so certainly the the keynote was all about open sources being dependent upon and Jim's Emlyn as well as Christine Corbett said you know traditionally control we all know that open source but I love that the deployment changing the face of capitalism because hyper ledger is a term that you can almost apply to the notion of decentralize not just distributed but decentralized business so the notion of supply chain things in finance to moving Goods around the world this is interesting this is how about the impact of how you guys are seeing some of these applications we're now a decentralized architecture combined with distributed creates an opportunity for changing the face of capitalism flowing because the word distributed can be very loaded all right you know and even decentralized right it can be very loaded and what I what I tried to popularize is the idea of minimum viable centralization right you know football games and other sports games have referees right and when we play a game like this well sometimes you know sometimes we don't need a referee it's just us playing pick-up basketball but we want somebody on the periphery we all agree to who helps remind us what the rules are and throws a red flag from time to time all right and so you see in industries ranging from finance where you're building these transaction networks to you know supply chains where you need to track the flow of like food and to know when if food has gotten spoiled possibly where that came from or diamonds that have been involved in conflict time and you know other illegal activities right you want to know where that came for a minute and it involves that industry getting together and saying we all agree we have a big net interest in making our business actually follow certain rules and norms right and using a distributed ledger to to bring that about it's something that can just provide a lot of optimizations so most people think of like Bitcoin and ether a mezda with all this ICO buzz as de as the front end to really the underlying blockchain which you're talking about yeah and that's kind of like I get that fiat currency in this market developed to look crazed bubbles some people call it whatever but you're getting at something unique and this is that there's a real business value of hyper ledger I won't say boring but it's like meat and potatoes stuff it's like really kind of prosaic is the prosaic it's like so but it's disruptive so if you think about like the old days when we were growing up or I was growing up ERP was on mini computers and the prized resource planning relationship management software those were bloated monolithic software packages yeah still out there today and they handle the so called supply chain right so is the hypervisor a disruption to that is it an augmentation of that so some try to put it in context the cost of sending a shipping container from China to the United States right half of that is in paperwork half of that is because that container on average will go through 30 different organizations from the the you know the suppliers that you're assembling the goods into to all the different ports all the different regulatory authorities right out finally to where it's delivered and if you can optimize those business processes if you can make it so that the happen in a space where it's not about paper and facts which a lot of that world is still ruled by today or a bureaucrat sitting there reviewing stuff that's coming in and having to stamp it when really all that could be automated you could cut the cost of that and take the shipping industry from what is right now a money-losing industry to potentially being viable once again so optimization is really critical for them it's optimization but it but there's also some new capabilities here so I spent a year at Department of Health and Human Services trying to help make health care records more portable for patients right and we wrote it and got it I got the industry to write a ton of open source software implemented open standards to make these records shareable the problem was the patient wasn't involved right this was about trying to take two orgs do something that all of their bean counters told them not to do which was share patient records because no that's proprietary value and the HIPAA regulations all that not exactly blackens processes basically with blocking with blocking technology that we can reinvent that as a patient driven process right we could reinvent a lot of the other business processes out there that involve personally identifiable information like the Equifax disaster right we could reinvent how the credit markets assess risk in individuals through blockchain technology in a way that doesn't require us to build these big central anonymous third parties that Coover everybody's data and become these massive privacy titanic's right we can reinvent a lot of this through blockchain tech and that's a lot of what we're working on that Nagaraja because a analytics from that kind of a unique place because you're used to driving these big open-source projects there's a lot of people and they're trying to build the wrapper around the base core of blockchain to come up with their version or their kind of application if you will whether it be Bitcoin or whatever but you guys are in kind of a special place based on your roots we believe that I mean open standards are nice but what really matters is common code right and in a world like we envision where rather than saying you one big Network like Bitcoin or one big Network like aetherium you've got thousands or tens of thousands of these permission networks that cover different industries different geographies different regions what you need is common software so that when a developer goes to work on an application that touches one or multiple of these they've got familiar idioms to work they've got familiar technologies to work with like NGO or Java or JavaScript right but they've got a community of other technologies has been trained up on these technologies that can help them bootstrap and launch their project and maybe even become a contributor to the open source so what we've figured out at the Linux Foundation is how to make that virtuous cycle go right companies you know benefit commercially from it and then feed back into the project and that's what we're mentioning the word you get almost rethink and reimagine some of these things like the Equifax disaster yeah I think it's pretty man no breathing most tech people I really seen as as viable like absolutely it's gonna happen so there's a nice trajectory vision that people are buying into because it's somewhat you can see it hanging together playing out technically what are some of the things going on the project can you share with the folks watching about some things that you're doing to get there faster what's going on with the community with some of the issues with concerns how do people get involved take some time to go tobut deep words of the project so we're not a you know an RD kind of free thinking kind of thing we're about get writing code and shipping and getting into production right so hyper ledger fabric just hit a one dot oh that was a signal from the developers that this code is ready to be run in production systems and for you to track digital assets right doesn't by far does not mean it's the end of the road it's the end of chapter one right but at least it's a place where we you know the kind of the clear intent is let's make this actually usable by enterprises the other projects we've got eight different projects total at hyper ledger some of them even compete with each other right but we're driving all of them to get to a one dot oh and over time all of them talk about how they relate to each other in kind of complimentary ways what's some of the profile developers you're getting because some people always ask I know what should I get involved what can I sink my teeth into what are some of the meaty kind of things that people are doing with it who the persona that that are coming in these enterprise developers they more traditional full-stack developers can you give a range of some of the persona attributes because this is early code still I mean this whole space is still pretty early when it comes to understanding how to use these technologies especially at scale kind of at a DevOps scale a lot of the people first coming into the tech community now are fairly advanced right are kind of the whiz kids right but we're seeing that gradually broad broaden out we now are at a point where we could use developers coming in and writing sample applications right we could use people helping us with documentation we're developing training materials that will be creative commons-licensed so everybody will be able to deliver those and as they find bugs or add features to the training they can do that too we can really use anybody all right so folks watching get involved okay get any white spaces you might want to tease them out with that you see happening obviously mentioned tracking digital assets data is a stress that's cool anything that's going on with data probably is a digital asset but you'd agree what's some of the things that people could get motivated can you share any insight that you might have that would motivate someone to jump in I think any any industry has these challenges of weaving their systems together with other businesses and then trying to do that in a way that holds each other.you account right this is a system for building systems of record between organizations right and you know you running a database to me running a database we don't get there on our own we only get there by working with consortio by working in as a community to actually build these systems and so I'd say every every business has that challenge whether they're engineers have felt free to go in and try to tackle that extranet days when you see people building citizen networks similar concept where blockchain is one big happy family collaborative network all right final question for you kind of shooting for a little bit what do you expect to happen community any thoughts on some of the goals you have is executive director obviously you got some hackathons for good we'll see blockchain being applied to some real things with one dot out what do you see rolling out which some of your goals I massively grow the developer community both the well you know the one end of the spectrum which is the the whiz kids the hardcore developers to you know move forward on a kind of the leading edge of that but really we've got to bring you know hundred thousand developers into this space or the next couple years just to meet the demand that's there in the industry for that town alright so if I'm a now an executive as a hey I saw this great Cuban in friens awesome go get involved what how did someone get involved is just jump standard community model just jump in what advice would you give someone if they want to engage and participate for every one of our projects if you give gave it an hour you'd get to a running you know instance of that software right so fabric or sawtooth within an hour you should ever running for node instance that you can start writing chain code two which is the smart contract language right and and then from there getting involved in the community as a matter of joining mailing list joining our rocket chat channels rocket chats an alternative to slack that we actually prefer and I and I think you'll find a really welcoming community of other devs who want to tell you about what the projects are and want to help you kind of climb that learning curve one of the comments just enough good note here is that Christina gave him the key no she says code can shape culture you've been in the industry a long time you've seen the wave you've been on the shoulders of others and now as the open source goes to the next level how is code gonna shape the culture in your opinion actually people started working together to take that I would say that almost I'm not a moon shot but it's really more of an imperative that culture will be changed inclusion else is huge your thoughts on code shaping culture so we've we've had a decline in trust in institutions in the United States and worldwide not just in the last seven months since November but actually for the last 20 years there's Edelman does this survey every year where they ask you your trust in brands your trust in government your trust in the process the fairness of society and for 20 years that's been on a straight-line decline to the point where we ask ourselves like can you trust any level of government can you trust businesses to look out for your interest the answer almost generically is going to be no this is a technology that can save us from this is a technology that we I believe can help us define the rules of the game help us build society but then actually automate and implement that in a way that doesn't require us to have to bribe an official or curry favor with a school official to get our kid into that school or anything like that this is a way to try I think to make the world more accountable and more fair and open source has that inclusive and staying away from the gerrymander and I love the quote it's so confusing now it's like who do you ask where's the source of truth and it used to be RTFM and check the source code now it's not only there is no manual who is the source fake news all these bots means kind of crazy so this is that a call to arms the open source I think it is I think it really is the trust as a service ok Brian thanks so much for come on if you appreciate it Thank You director for the hyper ledger project super important project really a game changer changing the face of capitalism also continuing the trend accelerate open source I'm Shaun Frechette for more live coverage from the queue after this short break

live from the mandalay bay convention center in las vegas it's the cues covering vmworld 2016 rock you by vmware and its ecosystem sponsors it's legal yeah everything's legal welcome inside walls here on the cube as we continue our coverage here at vmworld once again we're back or what is going to be an exciting three days here in Mandalay Bay and i'm joined by my partner in crime you might say mark farley the producer Vulcan cast a host of Vulcan cast and tell us about Vulcan kestrel quick mark well you've seen comedy in cars you've seen singing in cars with carpool karaoke this is discussions about technology and cars it's tech talk and cars I see it on you can see it on Vulcan cast calm what a novel name for a website I'm pretty you figure good all day coming up with that one didn't you yeah but it's cool you know what it's like to look for a name absolutely benefit but it's a neat neat concept Tech Talk comes the cars you're kind of like the the james corbett of tech there you go except we don't sing about it I'm more like the Jerry Seinfeld maybe that's the next time we're joined by a couple of guests who are they become partners to more or less here in the business and solutely with Vaughn Stewart who is the enterprise architect and chief evangelist I love that by the way of on a pure storage and that evangelist looked up you do have it you getting the whole thing today and kimbark is a CEO of cata logic software and gentlemen ulcers thank you for being here we appreciate that so if you would start off by telling us a little bit about your individual companies you know what you do and then the marriage you to have partnered up here for the past four months came together pretty quickly and what that's all about and if you would bomb what you go first sure so pure storage is recognized widely as being the number one independent all-flash storage vendor we've been recognized for three years as being the leader in gartner's solid-state array Magic Quadrant we've really allowed flash to be consumed by the masses by making it more affordable than traditional disk based storage arrays and deliver all the promise of of the performance of flash kent and in a nutshell cattle objects software's that spin out three years ago from the syncsort company and what we've got about twenty nine patents we're working hard what we did is we evolved our technology to this whole copy data management space which is very exciting and when you marry copy data management to flash technology you drive some really serious effects and catback savings for customers so it's kind of a peanut butter and chocolate on here right was together really really does right so let's talk about your relationship then this has only been four months in the making you've known each other for a long time but you put together your business venture here very quickly what brought it together so fast and how did it make that kind of sense that boom it just happened almost overnight like that to start going on with the Kent listen we were lucky enough that these guys actually found us that a trade show it was a mug event Vav mug event in Austin Texas they found some for a show they have been absolutely brilliant to work with in the business that we're in we're what's called in place copy data management and why that's important is because we get to pick our partners and it's a lot easier to build a technology if you have a partner that cooperates and these guys have been so cooperative that's what made this thing tick they saw a gap that we could fill they were kind enough they sent us a box up to work with the team culturally has been aligned I mean we we've kind of do things all up and down the stack the same way pricing I think we're very similar channel driven we're similar the way we we look at at working together is very similar say just been brilliant and that's kind of what it is it's a neat at the end of the date and to try to squeeze the effects and capex savings out for customers that's kind of the do yeah and we're also seeing a lot of requests from our from our customer base we have a large number of joint customers as well as customers that were interested in purchasing the other technology but we're waiting for a point of integration and so as we're seeing this shift in the the mid market and the enterprise to a more DevOps centric model more of infrastructure teams converging their their server and their compute management or application owners into owning the entire stack there was this this need for taking the data management constructs that we had and allowing an end-to-end ecosystem enable meant so that dev teams could just you know at the push of a button and refresh their data sets move they move their development efforts forward and get rid of all the old legacy time centric based provisioning models yeah I mean I mean CDM has kind of become you know one of these hot buzzwords right all of a sudden as as our data storage just become more capable and has become cheaper we tend to hoard more stuff right now listen we're hanging on things a lot longer so what is the gap exactly you're talking about that you're filling and what's the need that you're addressing specifically then you have all this data at your disposal and and and I guess with Flash movie great question John so what what happens is when you first of all let's talk about what's driving the flash analogy right why why flash is so popular right now everybody that we've talked to is either moving to flash or thinking about moving to flash simply for their primary applications you know those are things like databases virtualization filers you know SharePoint right and as you start to move you get you get really good benefits around effects from using your flash because the speed and the performance particularly with what they do they've got some compression stuff that's unbelievable and then what we do is we overlay that so if you take CDM which was your question if you look at CDM what CDM does copy data management it allows you to deal with all of these copies in the in the world today you've got so many of the vendors that are taking different snapshots at different times and you end up at any given time I think IDC did a study what was it like 50 50 versions of an email that you've got floating around is any given time floating in your organization right so what Vaughn was referring to let's take one example in a test dev environment right we could drive home on that which they do a lot more than that but if you take the test stab and let's say you're a developer and you have an Oracle database that you really want to test the latest data right now without flash without CDM what happens is you make a copy of that database you move it to the developers and getting that copy if you're a developer getting that copy away from the internal IT infrastructure department can take you hours can take days go ahead we've we've got customers whose current copy data management process is it is is fulfilled by either a full-time employee or a staff that runs around doing arm and restores or restores from tape and development teams have to try to anticipate weeks in advance when a new copy of the data that model has been the the de facto standard in the industry for a decade or more and in what you're seeing from from all conversations around DevOps is agility it's time to how can I no increase the rate at which we innovate part of it is by bringing agility into your development process and so so this is a real nice pairing of technologies the performance capabilities within a flash a flash array allows you to scale a large number of instances the instant ability to clone the data set gives you gives you the agility but it's just an engine I still have to take care of the rest of the stack I got a role based access which users get to see which data do I need a datum ask the data or do they get direct access are they having a virtual copy or a physical right and best part can I make it a portal or can I make it right into their native workflow so they never hit the storage team or even the infrastructure team so let's talk about how customers are going to use this right pure has been a big leader not just in flash but and also digital efficiency capacity efficiency and you've had to be that right from the get-go people are saying well how am I going to be able to get the cost you know the effect of costs down of this flash well you have dee doop and you have compression and now you're adding this application layer or higher layer if you will another layer of the stack towards you know data density do you think this is going to have you done run the numbers on what kind of percentage or anything like that that customers will see absolutely kind of kind of absolute ken so I'm actually doing in the solution booth I think 430 tomorrow's solution a the vmworld booth we've got a customer six flags theme park operator that doing this test dev case we saved ninety percent affects efficiency for these guys so there's some really solid number again 90 90 90 / such a big number what's a huge number but it's what is what Vaughn was trying to say if you start marrying the workflow if you take their ability to make the storage and the moving the data more efficient and you'll ever their tool and then you overlay it with our api's we have rest api is that you can tie into a customer environment and then we've got to work flow this workflow engine that we call full stack automation the customer can start automating a lot of the stuff that they're trying to do and it's a home run yeah let's be let's be get a little bit in greater depth here but not too deep yeah these capabilities have existed in market for a long time yeah but the customers had to assemble and build their own scriptures in a fool's the phone and again we're not talking just copying of the data yeah we're giving you an efficiency in the copy data engine with it running on the flash array right what cata logic is doing is giving you a single interface either via portal or API for the entire orc for the orchestration of the entire stack the test Network the virtual machines the physical servers the volume managers all the way down to the copy of the data absolutely so I'm going to dive even deeper bond what kind of skill set be careful what did I get wet what kind of skill set does a customer need to have to take advantage of this solution so that's that's a beautiful question because it goes back to the synergy between our two companies right we're known for being able to set up storage in under an hour that requires no administrative skill set right nothing to tune much like very much like an iphone right kind of out of the box there's no manual right cata logics in the same boat you download an ova you're up and running in 30 minutes you're connected to the pure array in four at 40 minutes yeah you're connected ad and 50 and you're running you're off to the races right we don't have any boxes no appliance versus our competitors out there right we don't have any agents to install no appliances it's just it's the perfect match simplistic and we're running and through api's right we're getting we're getting consistent application consistent copies of the data sets right and we're orchestrating through the built in infrastructures that that already exists whether we're looking at vSphere or the rest of the ecosystem so say a customer does their own development and they've got they've got people that know how to use api's program for api's will they be able to will they be any faster be able to do more with it or does it really not what it does this gets back to the effects issue right so so with our REST API they can tie it in and we've already got a lot of things that are tied in like some of the development tools out there chef puppet bluemix from IBM I mean these are all things that we we can kind of work with to complete the environment and allowed them to lever is amazing platform does that answer your question I think yeah so what about the market for this right it a happy data management took a while to take off right it's one of those things in data management has always been a tough thing and it takes a while for customers to sort of get a what what I'm going to say a group think and the critical mass of people thinking about it it looks like you've had some help in the last year with other vendors getting in well and popularizing it you know EMC has theirs and commvault I think is doing something in my response is talking about it now you know 18 months ago those of what he did but what started it mark and this is and that's a great question is what I was alluding to earlier once flash comes on the scene and particularly flash vendors that can do what they do that have got a huge cat-back saving or opik savings for the customer then you can start working in their workflow in their processes and saving them even more money so it actually is copy data management with flash storage can becomes almost to have to have versus and the other things that we were doing a year ago it was a nice to have what i call a nice to have right because if you start looking at how to save yourself money from an effects perspective you might as well look at how to go all the way and sometimes you can triple to 10 times your savings geometrically by adding see the right CDM what i call enhance CDM what our customers sometimes say is they call us a CDM on steroids copy data management on steroids that's energy is a big thing if you've looked at the industry historically what you've seen as storage vendors put out their own homogeneous right automation walls right point bond and then you've seen a number of heterogeneous vendors to play their tools but they don't want to have any correlation with any hardware vendor right right and so and so as a storage provider right and customers are looking to say well look I don't wanna get locked in a particular storage provider and right so that's one aspect as a storage vendor we're sitting there saying we'd like to have greater integration your ecosystem so we can bubble up our value cattle logics kind of hit that sweet spot and said we're going to be heterogeneous we're going to be multi-platform and we're going to leverage leverage the channel right hundred percent channel driven and we're going to leverage the API and the data management ecosystem the storage vendors so they've kind of got a perfect storm going on in terms of a technology and market momentum if you like ok so let's talk about how the solution is going to be delivered you sell it do you sell it do you sell into pure accounts you talked about channel we're getting we're going to meet in the channel okay we're also talking about doing some more creative things possibly up for right now it's a meet in the channel we think there's enough enough good networking the teams are in touch with each other you know the value proposition proves itself right if somebody when's it going to be available in another month or so so there are demonstrations available both in the cat illogic and in the pure storage booth here at vmworld I so we would we would encourage those who are interested in seeing the power of this this solution to stop by either booth at any time we're going to speaking sessions in each others as well this week absolutely up and we are currently targeting for somewhere between mid to end-september for a ga release right and I need to say one other thing going back to this the reason this works is because these guys have but one care and they are customer driven right they don't have an ego they are driving to the customer and fulfill the needs because as he said it's sometimes hard for a heterogeneous vendor that controls a lot to be welcomed as much as we've been welcomed with this group it's because they know they want to drive it through the customer get the best solution in the world of the customer so on the customer side you've talked about the perfect storm of services and products who's the perfect customer who's the optimal customer something like this that I i think the low-hanging fruit is any development team that has as some requirement where they are taking copies of their current data set and are developing off of that platform I think that's the low-hanging fruit I think at a more macro level any organization that says they have a DevOps initiative and particularly they want to turn key DevOps platform to be riding with and launch launch ahead versus a try to acquire talent to build their own this is rate rate within your wheelhouse good deal no brainer and if people aren't looking at that right now you know they're not they're not in this century right because everybody's moving to flash for the primary all the projections are going forward to going off the charts in terms of the growth of flash of what's gonna happen at any what's changed with flash right where four years ago sure had to kind of get over the hurdle of the price berry for flat right we did that with industry-leading data reduction that's still two x better than the rest of the industry but as flash prices keep coming down not what you're seeing as a pivot around around value is around making multiple data sets I mean if you get into a depth use case and I'm making ten copies of a data footprint that's already reduced by x 5x and you're getting to a price point that you just you can't you can't meet with with this because you couldn't drive enough performance either death actually that's not possible yeah well before I let you go I want to tell you it's just disappointing to us that you're not more enthusiastic so and super a little it's really impressed today we had a long night life maybe tomorrow things will pick up but congratulations on the business venture and wish you the best of luck down the road thanks for being well thank you thank you guys for having us on really enjoyed it appreciate it thank huh thank you back with more from vmworld right after this here on the cube