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Jillian Kaplan, Dell Technologies & Meg Knauth, T Mobile | MWC Barcelona 2023


 

(low-key music) >> The cube's live coverage is made possible by funding from Dell Technologies. Creating technologies that drive human progress. (uplifting electronic music) (crowd chattering in background) >> Welcome back to Spain, everybody. My name's Dave Vellante. I'm here with Dave Nicholson. We are live at the Fira in Barcelona, covering MWC23 day four. We've been talking about, you know, 5G all week. We're going to talk about it some more. Jillian Kaplan is here. She's the head of Global Telecom Thought Leadership at Dell Technologies, and we're pleased to have Meg Knauth, who's the Vice President for Digital Platform Engineering at T-Mobile. Ladies, welcome to theCUBE. Thanks for coming on. >> Thanks for having us. >> Yeah, thank you. >> All right, Meg, can you explain 5G and edge to folks that may not be familiar with it? Give us the 101 on 5G and edge. >> Sure, I'd be happy to. So, at T-Mobile, we want businesses to be able to focus on their business outcomes and not have to stress about network technology. So we're here to handle the networking behind the scenes for you to achieve your business goals. The main way to think about 5G is speed, reduced latency, and heightened security. And you can apply that to so many different business goals and objectives. You know, some of the use cases that get touted out the most are in the retail manufacturing sectors with sensors and with control of inventory and things of that nature. But it can be applied to pretty much any industry because who doesn't need more (chuckles) more speed and lower latency. >> Yeah. And reliability, right? >> Exactly. >> I mean, that's what you're going to have there. So it's not like it's necessarily going to- you know, you think about 5G and these private networks, right? I mean, it's not going to, oh, maybe it is going to eat into, there's a Venn there, I know, but it's not going to going to replace wireless, right? I mean, it's new use cases. >> Yeah. >> Maybe you could talk about that a little bit. >> Yeah, they definitely coexist, right? And Meg touched a little bit on like all the use cases that are coming to be, but as we look at 5G, it's really the- we call it like the Enterprise G, right? It's where the enterprise is going to be able to see changes in their business and the way that they do things. And for them, it's going to be about reducing costs and heightening ROI, and safety too, right? Like being able to automate manufacturing facilities where you don't have workers, like, you know, getting hit by various pieces of equipment and you can take them out of harm's way and put robots in their place. And having them really work in an autonomous situation is going to be super, super key. And 5G is just the, it's the backbone of all future technologies if you look at it. We have to have a network like that in order to build things like AI and ML, and we talk about VR and the Metaverse. You have to have a super reliable network that can handle the amount of devices that we're putting out today, right? So, extremely important. >> From T-Mobile's perspective, I mean we hear a lot about, oh, we spent a lot on CapEx, we know that. You know, trillion and a half over the next seven years, going into 5G infrastructure. We heard in the early keynotes at MWC, we heard the call to you know, tax the over the top vendors. We heard the OTT, Netflix shot back, they said, "Why don't you help us pay for the content that we're creating?" But, okay, so I get that, but telcos have a great business. Where's T-Mobile stand on future revenue opportunities? Are you looking to get more data and monetize that data? Are you looking to do things like partner with Dell to do, you know, 5G networks? Where are the opportunities for T-Mobile? >> I think it's more, as Jillian said, it's the opportunities for each business and it's unique to those businesses. So we're not in it just for ourselves. We're in it to help others achieve their business goals and to do more with all of the new capabilities that this network provides. >> Yeah, man, I like that answer because again, listening to some of the CEOs of the large telcos, it's like, hmm, what's in it for me as the customer or the business? I didn't hear enough of that. And at least in the early keynotes, I'm hearing it more, you know, as the show goes on. But I don't know, Dave, what do you think about what you've heard at the event? >> Well, I'm curious from T-Mobile's perspective, you know when a consumer thinks about 5G, we think of voice, text, and data. And if we think about the 5G network that you already have in place, I'm curious, if you can share this kind of information, what percentage of that's being utilized now? How much is available for the, you know, for the Enterprise G that we're talking about, and maybe, you know, in five years in the future, do you have like a projected mix of consumer use versus all of these back office, call them processes that a consumer's not aware of, but you know the factory floor being connected via 5G, that frontiers that emerges, where are we now and what are you looking towards? Does that make sense? Kind of the mixed question? >> Hand over the business plan! (all laugh) >> Yeah! Yeah, yeah, yeah. >> Yeah, I- >> I want numbers Meg, numbers! >> Wow. (Dave and Dave laugh) I'm probably actually not the right person to speak to that. But as you know, T-Mobile has the largest 5G network in North America, and we just say, bring it, right? Let's talk- >> So you got room, you got room for Jillian's stuff? >> Yeah, let's solve >> Well, we can build so many >> business problems together. >> private 5G networks, right? Like I would say like the opportunities are... There's not a limit, right? Because as we build out these private networks, right? We're not on a public network when we're talking about like connecting these massive factories or connecting like a retail store to you and your house to be able to basically continue to try on the clothes remotely, something like that. It's limitless and what we can build- >> So they're related, but they're not necessarily mutually exclusive in the sense that what you are doing in the factory example is going to interfere with my ability to get my data through T-mobile. >> No, no, I- >> These are separated. >> Yeah. Yeah. >> Okay. >> As we build out these private networks and these private facilities, and there are so many applications in the consumer space that haven't even been realized yet. Like, when we think about 4G, when 4G launched, there were no applications that needed 4G to run on our cell phones, right? But then the engineers got to work, right? And we ended up with Uber and Instagram stories and all these applications that require 4G to launch. And that's what's going to happen with 5G too, it's like, as the network continues to get built, in the consumer space as well as the enterprise space, there's going to be new applications realized on this is all the stuff that we can do with this amazing network and look how many more devices and look how much faster it is, and the lower latency and the higher bandwidth, and you know, what we can really build. And I think what we're seeing at this show compared to last year is this stuff actually in practice. There was a lot of talk last year, like about, oh, this is what we can build, but now we're building it. And I think that's really key to show that companies like T-Mobile can help the enterprise in this space with cooperation, right? Like, we're not just talking about it now, we're actually putting it into practice. >> So how does it work? If I put in a private network, what are you doing? You slice out a piece of the network and charge me for it and then I get that as part of my private network. How does it actually work for the customer? >> You want to take that one? >> So I was going to say, yeah, you can do a network slice. You can actually physically build a private network, right? It depends, there's so many different ways to engineer it. So I think you can do it either way, basically. >> We just, we don't want it to be scary, right? >> Yep. >> So it starts with having a conversation about the business challenges that you're facing and then backing it into the technology and letting the technology power those solutions. But we don't want it to be scary for people because there's so much buzz around 5G, around edge, and it can be overwhelming and you can feel like you need a PhD in engineering to have a conversation. And we just want to kind of simplify things and talk in your language, not in our language. We'll figure out the tech behind the scenes. Just tell us what problems we can solve together. >> And so many non-technical companies are having to transform, right? Like retail, like manufacturing, that haven't had to be tech companies before. But together with T-Mobile and Dell, we can help enable that and make it not scary like Meg said. >> Right, so you come into my factory, I say, okay, look around. I got all these people there, and they're making hoses and they're physically putting 'em together. And we go and we have to take a physical measurement as to, you know, is it right? And because if we don't do that, then we have to rework it. Okay, now that's a problem. Okay, can you help me digitize that business? I need a network to do that. I'm going to put in some robots to do that. This is, I mean, I'm making this up but this has got to be a common use case, right? >> Yeah. >> So how do you simplify that for the business owner? >> So we start with what we can provide, and then in some cases you need additional solution providers. You might need a robotics company, you might need a sensor company. But we have those contacts to bring that together for you so that you don't have to be the expert in all those things. >> And what do I do with all the data that I'm collecting? Because, you know, I'm not really a data expert. Maybe, you know, I'm good at putting hoses together, but what's the data layer look like here? (all laughing) >> It's a hose business! >> I know! >> Great business. >> Back to the hoses again. >> There's a lot of different things you can do with it, right? You can collect it in a database, you can send it up to a cloud, you can, you know, use an edge device. It depends how we build the network. >> Dave V.: Can you guys help me do that? Can you guys- >> Sure, yeah. >> Help me figure that out. Should I put it into cloud? Should I use this database or that data? What kind of skills do I need? >> And it depends on the size of the network, right? And the size of the business. Like, you know, there's very simple. You don't have to be a massive manufacturer in order to install this stuff. >> No, I'm asking small business questions. >> Yeah. >> Right, I might not have this giant IT team. I might not have somebody who knows how to do ETL and PBA. >> Exactly. And we can talk to you too about what data matters, right? And we can, together, talk about what data might be the most valuable to you. We can talk to you about how we use data. But again, simplifying it down and making it personal to your business. >> Your point about scary is interesting, because no one has mentioned that until you did in four days. Three? Four days. Somebody says, let's do a private 5G network. That sounds like you're offering, you know, it's like, "Hey, you know what we should do Dave? We'll build you a cruise ship." It's like, I don't need a cruise ship, I just want to go bass fishing. >> Right, right, right. >> But in fact, these things are scalable in the sense that it can be scaled down from the trillions of dollars of infrastructure investment. >> Yeah. >> Yeah. It needs to be focused on your outcome, right? And not on the tech. >> When I was at the Dell booth I saw this little private network, it was about this big. I'm like, how much is that? I want one of those. (all laugh) >> I'm not the right person to talk about that! >> The little black one? >> Yes. >> I wanted one of those, too! >> I saw it, it had a little case to carry it around. I'm like, that could fit in my business. >> Just take it with you. >> theCUBE could use that! (all laugh) >> Anything that could go in a pelican case, I want. >> It's true. Like, it's so incredibly important, like you said, to focus on outcomes, right? Not just tech for the sake of tech. What's the problem? Let's solve the problem together. And then you're getting the outcome you want. You'll know what data you need. If you know what the problem is, you're like, okay this is the data I need to know if this problem is solved or not. >> So it sounds like 2022 was the year of talking about it. 2023, I'm inferring is the year of seeing it. >> Yep. >> And 2024 is going to be the year of doing it? >> I think we're doing it now. >> We're doing it now. >> Yeah. >> Okay. >> Yeah, yeah. We're definitely doing it now. >> All right. >> I see a lot of this stuff being put into place and a lot more innovation and a lot more working together. And Meg mentioned working with other partners. No one's going to do this alone. You've got to like, you know, Dell especially, we're focused on open and making sure that, you know, we have the right software partners. We're bringing in smaller players, right? Like ISVs too, as well as like the big software guys. Incredibly, incredibly important. The sensor companies, whatever we need you've got to be able to solve your customer's issue, which in this case, we're looking to help the enterprise together to transform their space. And Dell knows a little bit about the enterprise, so. >> So if we are there in 2023, then I assume 2024 will be the year that each of your companies sets up a dedicated vertical to address the hose manufacturing market. (Meg laughing) >> Oh, the hose manufacturing market. >> Further segmentation is usually a hallmark of the maturity of an industry. >> I got a lead for you. >> Yeah, there you go. >> And that's one thing we've done at Dell, too. We've built like this use case directory to help the service providers understand what, not just say like, oh, you can help manufacturers. Yeah, but how, what are the use cases to do that? And we worked with a research firm to figure out, like, you know these are the most mature, these are the best ROIs. Like to really help hone in on exactly what we can deploy for 5G and edge solutions that make the most sense, not only for service providers, right, but also for the enterprises. >> Where do you guys want to see this partnership go? Give us the vision. >> To infinity and beyond. To 5G! (Meg laughing) To 5G and beyond. >> I love it. >> It's continuation. I love that we're partnering together. It's incredibly important to the future of the business. >> Good deal. >> To bring the strengths of both together. And like Jillian said, other partners in the ecosystem, it has to be approached from a partnership perspective, but focused on outcomes. >> Jillian: Yep. >> To 5G and beyond. I love it. >> To 5G and beyond. >> Folks, thanks for coming on theCUBE. >> Thanks for having us. >> Appreciate your insights. >> Thank you. >> All right. Dave Vellante for Dave Nicholson, keep it right there. You're watching theCUBE. Go to silliconANGLE.com. John Furrier is banging out all the news. theCUBE.net has all the videos. We're live at the Fira in Barcelona, MWC23. We'll be right back. (uplifting electronic music)

Published Date : Mar 2 2023

SUMMARY :

that drive human progress. We are live at the Fira in Barcelona, to folks that may not be familiar with it? behind the scenes for you to I know, but it's not going to Maybe you could talk about VR and the Metaverse. we heard the call to you know, and to do more with all of But I don't know, Dave, what do you think and maybe, you know, in Yeah, yeah, yeah. But as you know, T-Mobile store to you and your house sense that what you are doing and the higher bandwidth, and you know, network, what are you doing? So I think you can do it and you can feel like you need that haven't had to be I need a network to do that. so that you don't have to be Because, you know, I'm to a cloud, you can, you Dave V.: Can you guys help me do that? Help me figure that out. And it depends on the No, I'm asking small knows how to do ETL and PBA. We can talk to you about how we use data. offering, you know, it's like, in the sense that it can be scaled down And not on the tech. I want one of those. it had a little case to carry it around. Anything that could go the outcome you want. the year of talking about it. definitely doing it now. You've got to like, you the year that each of your of the maturity of an industry. but also for the enterprises. Where do you guys want To 5G and beyond. the future of the business. it has to be approached from To 5G and beyond. John Furrier is banging out all the news.

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Glen Kurisingal & Nicholas Criss, T-Mobile | AWS re:Invent 2022


 

>>Good morning friends. Live from Las Vegas. It's the Cube Day four of our coverage of AWS. Reinvent continues. Lisa Martin here with Dave Valante. You >>Can tell it's day four. Yeah. >>You can tell, you >>Get punchy. >>Did you? Yes. Did you know that the Vegas rodeo is coming into town? I'm kind of bummed down, leaving tonight. >>Really? You rodeo >>Fan this weekend? No, but to see a bunch of cowboys in Vegas, >>I'd like to see the Raiders. I'd like to see the Raiders get tickets. >>Yeah. And the hockey team. Yeah. We have had an amazing event, Dave. The cubes. 10th year covering reinvent 11th. Reinvent >>Our 10th year here. Yeah. Yes. Yeah. I mean we covered remotely in during Covid, but >>Yes, yes, yes. Awesome content. Anything jump out at you that we really, we, we love talking to aws, the ecosystem. We got a customer next. Anything jump out at you that's really a kind of a key takeaway? >>Big story. The majority of aws, you know, I mean people ask me what's different under a Adam than under Andy. And I'm like, really? It's the maturity of AWS is what's different, you know, ecosystem, connecting the dots, moving towards solutions, you know, that's, that's the big thing. And it's, you know, in a way it's kind of boring relative to other reinvents, which are like, oh wow, oh my god, they announced outposts. So you don't see anything like that. It's more taking the platform to the next level, which is a good >>Thing. The next level it is a good thing. Speaking of next level, we have a couple of next level guests from T-Mobile joining us. We're gonna be talking through their customers story, their business transformation with aws. Glenn Curing joins us, the director product and technology. And Nick Chris, senior manager, product and technology guys. Welcome. Great to have you on brand. You're on T-Mobile brand. I love it. >>Yeah, >>I mean we are always T-Mobile. >>I love it. So, so everyone knows T-Mobile Blend, you guys are in the digital commerce domain. Talk to us about what that is, what functions that delivers for T-Mobile. Yeah, >>So the digital commerce domain operates and runs a platform called the Digital commerce platform. What this essentially does, it's a set of APIs that are headless that power the shopping experiences. When you talk about shopping experiences at T-Mobile, a customer comes to either a T-Mobile website or goes to a store. And what they do is they start with the discovery process of a phone. They take it through the process, they decide to purchase the phone day at, at the phone to cart, and then eventually they decide to, you know, basically pull the trigger and, and buy the phone at, at which point they submit the order. So that whole experience, essentially from start to finish is powered by the digital commerce platform. Just this year we have processed well over three and a half million orders amounting to a billion and a half dollars worth of business for T-Mobile. >>Wow. Big outcomes. Nick, talk about the before stage, obviously the, the customer experience is absolutely critical because if, if it goes awry, people churn. We know that and nobody wants, you know, brand reputation is is at stake. Yep. Talk about some of the challenges before that you guys faced and how did you work with AWS and part its partner ecosystem to address those challenges? >>Sure. Yeah. So actually before I started working with Glen on the commerce domain, I was part of T-Mobile's cloud team. So we were the team that kind of brought in AWS and commerce platform was really the first tier one system to go a hundred percent cloud native. And so for us it was very much a learning experience and a journey to learn how to operate on the cloud and which was fundamentally different from how we were doing things in the old on-prem days. When >>You talk about headless APIs, you talk, I dunno if you saw Warren a Vogel's keynote this morning, but you're talking about loosely coupled, a loosely coupled system that you can evolve without ripping out the whole system or without bringing the whole system down. Can you explain that in a little bit more >>Detail? Absolutely. So the concept of headless API exactly opens up that possibility. What it allows us to do is to build and operator platform that runs sort of loosely coupled from the user experiences. So when you think about this from a simplistic standpoint, you have a set of APIs that are headless and you've got the website that connects to it, the retail store applications that connect to it, as well as the customer care applications that connect to it. And essentially what that does is it allows us to basically operate all these platforms without being sort of tightly coupled to >>Each other. Yeah, he was talking about this morning when, when AWS announced s3, you know, there was just a handful of services maybe at just two or three. I think now there's 200 and you know, it's never gone down, it's never been, you know, replaced essentially. And so, you know, the whole thing was it's an asynchronous system that's loosely coupled and then you create that illusion of synchronicity for the customer. >>Exactly. >>Which was, I thought, you know, really well described, but maybe you guys could talk about what the genesis was for this system. Take us kind of to the, from the before or after, you know, the classic as as was and the, and as is. Did you talk about that? >>Yeah, I can start and then hand it off to Nick for some more details. So we started this journey back in 2016 and at that point T-Mobile had seven or eight different commerce platforms. Obviously you can think about the complexity involved in running and operating platforms. We've all talked about T-Mobile being the uncarrier. It's a brand that we have basically popularized in the telco industry. We would come out with these massive uncarrier moves and every time that announcement was made, teams have to scramble because you've got seven systems, seven teams, every single system needs to be updated, right? So that's where we started when we kicked off this transformational journey over time, essentially we have brought it down to one platform that supports all these experiences and what that allows us to do is not only time to market gets reduced immensely, but it also allows us to basically reduce our operational cost. Cuz we don't have to have teams running seven, eight systems. It's just one system with one team that can focus on making it a world class, you know, platform. >>Yeah, I think one of the strategies that definitely paid off for us, cuz going all the way back to the beginning, our little platform was powering just a tiny little corner of the, of the webspace, right? But even in those days we approached it from we're gonna build functions in a way that is sort of agnostic to what the experience is gonna be. So over time as we would build a capability that one particular channel needed primary, we were still thinking about all the other channels that needed it. So now over a few years that investment pays off and you have basically the same capabilities working in the same way across all the channels. >>When did the journey start? >>2016. >>2016, yeah. It's been, it's been six years. >>What are some of the game changers in, in this business transformation that you would say these are some of the things that really ignited our transformation? >>Yeah, there's particularly one thing that we feel pretty proud about, which is the fact that we now operate what we call active active stacks. And what that means is you've got a single stack of the eCommerce platform start to finish that can run in an independent manner, but we can also start adding additional stacks that are basically loosely coupled from each other but can, but can run to support the business. What that basically enables is it allows us to run in active active mode, which itself is a big deal from a system uptime perspective. It really changes the game. It allows us to push releases without worrying about any kind of downtime. We've done canary releases, we are in the middle of retail season and we can introduce changes without worrying about it. And more importantly, I think what it has also allowed us to do is essentially practice disaster recovery while doing a release. Cuz that's exactly what we do is every time we do a release we are switching between these separate stacks and essentially are practicing our DR strategy. >>So you do this, it's, it's you separate across regions I presume? Yes. Is that right? Yes. This was really interesting conversation because as you well know in the on-prem world, you never tested that disaster recovery was too risky because you're afraid you're gonna take your whole business down and you're essentially saying that the testing is fundamental to the implementation. >>Absolutely. >>It, it is the thing that you do for every release. So you know, at least every week or so you are doing this and you know, in the old world, the active passive world on paper you had a bunch of capabilities and in in incidents that are even less than say a full disaster recovery scenario, you would end up making the choice not to use that capability because there was too much complexity or risk or problem. When we put this in place. Now if I, I tell people everything we do got easier after that. >>Is it a challenge for you or how do you deal with the challenge? Correct me if it's not a, a challenge that sometimes Amazon services are not available in both regions. I think for instance, the observability thing that they just announced this week is it's not cross region or maybe I'm getting that wrong, but there are services where, you know, you might not be able to do data sharing across region. How do you manage that? Or maybe there's different, you know, levels of certifications. How do you manage that discontinuity or is that not an issue for you? >>Yeah, I mean it, it is certainly a concern and so the stacks, like Glen said, they are largely decoupled and that what that means is practically every component and there's a lot of lot of components in there. I have redundancy from an availability zone point of view. But then where the real magic happens is when you come in as a user to the stack, we're gonna initially kind of lock you on one stack. And then the key thing that we do is we, we understand the difference between what, what we would call the critical data. So think of like your shopping carts and then contextual data that we can relatively easily reload if we need to. And so that critical data is constantly in an async fashion. So it's not interrupting your performance, being broadcast out to a place where we can recover it if we need to, if we need to send you to another stack and then we call that dehydration. And if you end up getting bumped to a new stack, we rehydrate you on that stack and reload that, that contextual data. So to make that whole thing happen, we rely on something we call the global cart store and that's basically powered by Dynamo. So Dynamo is highly, highly reliable and multi >>Reason. So, and, and presume you're doing some form of server list for the stateless stuff and, and maybe taking control of the run time for the stateful things you, are you leaning into to servers and lambda or Not yet cuz you want control over the, the, the EC two and the memory configs. What, what's, I mean, I know we're going inside the plumbing a little bit, but it's kind of fun. >>That's always fun. You >>Went Yeah, and, and it has been a journey. Back in 2016 when we started, we were all on EC twos and across, you know, over the last three or four years we have kind of gone through that journey where we went from easy two to, to containers and we are at some point we'll get to where we will be serverless, we've got a few functions running. But you know, in that journey, I think when you look at the full end of the spectrum, we are somewhere towards the, the process of sort of going from, you know, containers to, to serverless. >>Yeah. So today your team is setting up the containers, they're fencing 'em off, fencing off the app and doing all that sort of sort of semi heavy lifting. Yeah. How do you deal with the, you know, this is one of the things Lisa, you and I were talking about is the skill sets. We always talk about this. What's that? What's your team look like and what are the skill sets that you've got that you're deploying? >>Yeah, I mean, as you can imagine, it's a challenge and it's a, a highly specialized skill set that you need. And you talk about cloud, you know, I, I tell developers when we bring new folks in, in the old days, you could just be like really good at Java and study that for and be good at that for decades. But in the cloud world, you have to be wide in, in your breadth. And so you have to understand those 200 services, right? And so one of the things that really has helped us is we've had a partner. So UST Global is a digital services company and they've really kind of been on the journey up the same timeline that we were. And I had worked with them on the cloud team, you know, before I came to commerce. And when I came to, to the commerce team, we were really struggling, especially from that operational perspective. >>The, the team was just not adapting to that new cloud reality. They were used to the on-prem world, but we brought these folks in because not only were they really able to understand the stuff, but they had built a lot of the platforms that we were gonna be leveraging for commerce with us on the cloud team. So for example, we have built, T-Mobile operates our own customized Kubernetes platform. We've done some stuff for serverless development, C I C D, cloud security. And so not only did these folks have the right skill sets, but they knew how we were approaching it from a T-mobile cloud perspective. And so it's kind of kind of fun to see, you know, when they came on board with this journey with us, we were both, both companies were relatively new and, and learning. Now I look and, you know, I I think that they're like a, a platinum sponsor these days here of aws and so it's kind of cool to see how we've all grown together, >>A lot of evolution, a lot of maturation. Glen, I wanna know from you when we're almost out of time here, but tell me the what the digital commerce domain, you kind of talked about this in the beginning, but I wanna know what's the value in it for me as a customer? All of this under the hood plumbing? Yeah, the maturation, the transformation. How does it benefit mean? >>Great question. So as a customer, all they care about is coming into, going to the website, walking into a store, and without spending too much time completed that transaction and walkout, they don't care about what's under the hood, right? So this transformational journey from, you know, like I talked about, we started with easy twos back in the day. It was what we call the wild west in the, on a cloud native platform to where we have reached today. You know, the journey we have collectively traversed with the USD has allowed us to basically build a system that allows a customer to walk into a store and not spend a whole hour dealing with a sales rep that's trying to sell them things. They can walk in and out quickly, they go to the website, literally within a couple minutes they can complete the transaction and leave. That's what customers want. It is. And that has really sort of helped us when you think about T-Mobile and the fact that we are now poised to be a leader in the US in telco at this whole concept of systems that really empower the customers to quickly complete their transaction has been one of the key components of allowing us to kind of make that growth. Right. So >>Right. And a big driver of revenue. >>Exactly. >>I have one final question for each of you. We're making a Instagram reel, so think about if you had 30 seconds to describe T-Mobile as a technology company that sells phones or a technology company that delights people, what, what would you say if you had a billboard, what would it say about that? Glen, what do you think? >>So T-Mobile, from a technology company perspective, the, the whole purpose of setting up T-mobile's, you know, shopping experience is about bringing customers in, surprising and delighting them with the frictionless shopping experiences that basically allow them to come in and complete the transaction and move on with their lives. It's not about keeping them in the store for too long when they don't want to do it. And essentially the idea is to just basically surprise and delight our customers. >>Perfect. Nick, what would you say, what's your billboard about T-Mobile as a technology company that's delivering great services to its customers? >>Yeah, I think, you know, Glen really covered it well. What I would just add to that is I think the way that we are approaching it these days, really starting from that 2016 period is we like to say we don't think of ourselves as a telco company anymore. We think of ourselves as a technology company that happens to do telco among other things, right? And so we've approached this from a point of view of we're here to provide the best possible experience we can to our customers and we take it personally when, when we don't reach that high bar. And so what we've done in the last few years as a transformation is really given us the toolbox that we need to be able to meet that promise. >>Awesome. Guys, it's been a pleasure having you on the program, talking about the transformation of T-Mobile. Great to hear what you're doing with aws, the maturation, and we look forward to having you back on to see what's next. Thank you. >>Awesome. Thank you so much. >>All right, for our guests and Dave Ante, I'm Lisa Martin, you watching The Cube, the leader in live enterprise and emerging tech coverage.

Published Date : Dec 1 2022

SUMMARY :

It's the Cube Day four of Yeah. I'm kind of bummed down, leaving tonight. I'd like to see the Raiders. We have had an amazing event, Dave. I mean we covered remotely in during Covid, Anything jump out at you that we really, It's the maturity of AWS is what's different, you know, Great to have you on brand. So, so everyone knows T-Mobile Blend, you guys are in the digital commerce domain. you know, basically pull the trigger and, and buy the phone at, at which point they submit Talk about some of the challenges before that you So we were the team that kind of brought in AWS and You talk about headless APIs, you talk, I dunno if you saw Warren a Vogel's keynote this morning, So when you think about this from And so, you know, the whole thing was it's an asynchronous system that's loosely coupled and Which was, I thought, you know, really well described, but maybe you guys could talk about you know, platform. So now over a few years that investment pays off and you have It's been, it's been six years. fact that we now operate what we call active active stacks. So you do this, it's, it's you separate across regions I presume? So you know, at least every week or so you are doing this and you know, you might not be able to do data sharing across region. we can recover it if we need to, if we need to send you to another stack and then we call that are you leaning into to servers and lambda or Not yet cuz you want control over the, You we were all on EC twos and across, you know, over the last three How do you deal with the, you know, this is one of the things Lisa, But in the cloud world, you have to be wide in, And so it's kind of kind of fun to see, you know, when they came on board with this but tell me the what the digital commerce domain, you kind of talked about this in the beginning, you know, like I talked about, we started with easy twos back in the day. And a big driver of revenue. what would you say if you had a billboard, what would it say about that? you know, shopping experience is about bringing customers in, surprising Nick, what would you say, what's your billboard about T-Mobile as a technology company that's delivering great services Yeah, I think, you know, Glen really covered it well. Guys, it's been a pleasure having you on the program, talking about the transformation of T-Mobile. Thank you so much. you watching The Cube, the leader in live enterprise and emerging tech coverage.

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Nagarajan Chakravarthy, iOpex Technologies & John Morrison, T-Mobile | UiPath FORWARD 5


 

(upbeat music) >> theCUBE presents UiPath FORWARD5 brought to you by UiPath. >> Welcome back to Las Vegas, everybody you're watching theCUBE's coverage of UiPath FORWARD5. We're here at the Venetian Convention Center Dave Vellante with Dave Nicholson this morning. Dave, we heard these boomers, these thunder boomers. We thought it was the sound system. (Dave laughing) >> Thought it was something fake. >> But it was actually some crazy weather out here in Vegas. It's rare to see that kind of nuttiness out here. John Morrison is the director of Product and Technology at T-Mobile and Naga Chakravarthy is the Chief Digital Officer at iOpex. Guys, welcome. >> Thanks for having us. >> Next, so John, (commentator booming) so okay, we're serving automation. I don't know if you guys can hear that S0 let's just give him a second here. >> (Commentator) Three different tracks >> I think it's pretty loud. Probably coming through. Usually we don't get that. >> It's live. >> But, it is live. So John, we, we've interviewed a lot of customers that have automation in their title. Your title's, Director of product and technology. Obviously you're here 'cause you have an affinity to automation. But talk about your role and how automation fits into it. >> Sure. Well, I'm the director of product and technology and I oversee what we call the communication, collaboration and productivity applications and services for T-Mobile. Reason I'm here is we took over the automation program and automation is falling within to our productivity portfolio. So I'm here to learn about, from these experts and all these leaders within the UiPath and from our vendors as well. >> Okay. Now tell us about iOpex. So kind of an interesting name. Where'd that come from? I think cloud. When I think opex, but, get rid of my cap. Where's the name come from and what do you guys do? >> Actually we thought hard about what to name about 13 years back. You know, I think all of us, the whole team comes from a service background and then I think we believe that you need to have people and as a lot of operational activities were increasing, you know the dependency on people was also increasing. And we thought that there has to be an angle for us to be very unique in the market. So we thought, you know, I would say iOpex is currently at 3.0 and if you look at what 1.0 was, it's all about driving innovation in operation excellence, right? And the medium was technology. And today, if you ask me from operation excellence that is the base, we are actually looking at how do you drive innovation in operating experiences. That's where automation and all these things becomes very native to us. >> So the market just went right, right to you guys you were ahead of the game. And then, wow, now, >> I have to brag that we fortunately named it Opex, which can be interchangeably used for operation excellence or operating experience. >> Got it. >> So, so John, where did, where did it start? What was the catalyst for your automation journey? How did, was it the, was it the, the merger? Take us through that. >> Sure. So I look at our automation journey, like a crawl, walk, run journey for sure. It started with the partnership of UiPath and iOpex. We had an innovation lab. They came, they set up a proof of concept. Proof of concept was successful. I was then asked to build out an automation program for the T-mobile enterprise. Not having any experience within automation as we had discussed before usually you have automation within the title. We leaned heavily on our partners iOpex being main critical partner in that evolution. And so iOpex came in and helped us build that center of excellence and really helped us put that support team together so that we could be successful as we moved forward. Now, when we had both of those in place, we were able to go to the businesses and find opportunities and showcase what automation was all about. The problem is we were so green is that, you know, we'd go and we'd look at an opportunity, but that opportunity we'd deliver and then our pipeline would be empty and we'd have to go look for other opportunities. So we really had to present and get that executive sponsorship of automation for the enterprise. And I'm going to do a few shoutouts here. Giao Duong, John Lowe and our CIO Brian King, were critical in giving us what we needed to be successful. They gave us the expertise, the funds to do what we needed to, to build out this program. We utilized iOpex, UiPath to really get that expertise in place. And today, our pipeline, we have about 300,000 manual hours of labor savings that we'll deploy by the end of the year. That's a huge success. And that's where we're at right now. The run part of it is going to be, I'll wait. >> Wait. No, it's okay. So you went, you went from hunting to fishing in a barrel? >> Absolutely. Absolutely. So the, our next is focused on citizen development, building out that citizen development program, where we will be partnering with UiPath and iOpex to get that in place. And once we have that in place I feel like we're going to be ready to run and we'll see that program just kick off. But like I said before, 300,000 hours of savings in the first year of that program. That's incredible. And we're a large company and we'll, I mean we're just starting so it's going to be fun. >> So many questions. So Naga, is the COE where people typically start or is it sometimes a grassroot effort and then the COE comes later? How do you typically recommend approaching it? >> I think the fact that we started very small there was a clear mandate that we have to take a very strategic approach while we are solving a tactical problem to show that automation is the future and you need to solve using automation, right? And we not only looked at it just from a task automation standpoint, we were starting to look at it from a process, entire end to end process automation. And when we started looking at it, though we were tactically automating it, COE naturally fell in place. So, which means you need to evangelize this across multiple departments. So when you have to have, when you have to have evangelize across multiple departments, what is very important is you need to have the pod leaders identified let's say if you have to go to different departments it is somebody from John's team who's very capable of navigating through different departments' problem statements and how when you, when you navigate it you can rightly evangelize what is the benefit. And when it comes to benefit, right? You need to look at it from both the angles of operation excellence and what is it going to do from a growth standpoint of solving a future problem. So somebody internally within T-Mobile we were able to use very nice, you know John's team, you know, the COE naturally fell in place. All of them were at some point in time doing automation. And slowly it was a path that they took to evangelize and we were able to piggyback and scale it bigger. >> So in the world we're in, whether you're talking about cloud services that are created by hyper scale cloud providers or automation platforms from UiPath, between those shiny toys and what we want to accomplish with them in the world of business and everything else there are organizations like iOpex and you and John are working together to figure out which projects need to be done in a strategic, from a strategic viewpoint but you're also addressing them tactically. I'm curious, >> Yeah. >> How does that business model from an iOpex perspective work do you have people embedded at T-Mobile that are working with John and his folks to identify the next things to automate? Is it a, is it, where is the push and where is the pull coming from in terms of, okay now what do we do next? Because look, let's be frank, in the, from a business perspective, iOpex wants to do as much as it can a value for T-mobile because that's what, that's the business they're in. But, so tell me about that push pull between the two of you. Does that make sense? Yeah, So I'll say real fast that, yeah iOpex is actually part of the T-mobile team. They are embedded. >> Nicholson: Okay. >> We work with them daily. >> Nicholson: Okay. >> Right. They had the expertise they're passing along the expertise to our full-time employees. And so it's like we're all one team. So that should answer that one for sure there. >> Absolutely. Let me add one more point to it. See if, you know, I think with respect to T-Mobile I would say it's a little bit of a special case for us. Why I say that is, when we started the whole conversation of we need to drive automation with you there was a natural way to get embedded, you know as part of their team. Normally what happens is a team, a COE team works and say I will do the discovery and you guys can come and do the solution design. That was not the case, right? I think it was such a strategic investment that T-Mobile made on us, right? We were part of the discovery team. So, which means that we were able to take all the best practices that we learned from outside and openness to accept and start looking at it what's in it for us for the larger good that made us to get to what we call it as building a solution factory for T-Mobile. >> Vellante: I got a lot of questions. >> John: Yeah. >> John, you mentioned your CIO and a couple of other constituents. >> Yes. >> What part of the organization were they from? They helped you with funding, >> Yep. >> And maybe sort of gave you a catalyst. How did this all get funded? If I, if you could, Cause a lot of people ask me well how do I fund this thing? Does it fund itself? Do I do, is it an IT driven initiative line of business? >> So those executives were from the IT team. >> Vellante: Okay. For sure. But a lot of our programs start from grassroots ground up and you know a lot of vendors say, hey, you need it from the top down. This was a perfect example of getting it from the top down. We were working it, it was fine, but it wouldn't have taken off if we didn't have, you know, Brian King and John Lowe providing us that executive sponsorship, going to their peers and telling them about the program and giving us the opportunity to showcase what automation can do. >> How do you choose, I got so many questions I'm going to go rapid fire. How do you choose your automation priorities? Is it process driven? Is it data led? What's the right approach? >> I think it's a combination, right? One fundamentally guiding principle that we always look at is let it not be a task automation, right? Task automation solves a particular problem, but maybe you know, if you start looking at it from a bigger, you need to start looking at it from process angle. And when it comes to process, right? There are a lot of things that gets executed in the systems of record, in the form of workflow. And there's a lot of things that gets executed outside the systems of record, which is in people's mind. That's when data comes in, right? So let's say you use process mining tool of UiPath, you will get to know that there is a bottleneck in a particular process because it's cluttered somewhere. But you also have to look at why is this clutter happening, and you need to start collecting data. So a combination of a data science as well as a process science blends together. And that's when you'll start deciding, hey this is repetitive in nature, this is going to scale, this is an optimization problem. And then you build a scorecard and that scorecard naturally drives the, you know decision making process. Hey, it's going to drive operation excellence problem for me or is it going to be a true business benefit of driving growth? >> So I was going to ask you how you visualize it. You visualize it through, I guess, understanding of the organization, anecdotal comments, research digging, peeling the onion, and then you do some kind of scorecard like approach and say, okay these are the high, high opportunity areas. Okay. So combination. Got it. How about change management? Because Dave, you and I were talking about this before, big organizations that I know they have IT, they got an application portfolio. That application portfolio the applications have dependencies on each other. And then they have a process portfolio that is also related. So any change in process ripples through the applications. Any change in application affects other applications and affects processes. So how do you handle change management? >> So we actually have a change management team and we make sure that before we go forward with anything it's communicated what changes would be in place. And this change management team also does communications broadly for any of our applications, not just automation. So they partner close with iOpex, with our development teams on opportunities that are going out. You want to add anything? >> Yeah. So when it comes to change management, right? Well, John is front-ending all the changes relating to apps and stuff like that by having a steering committee, what really is the proactive thing that we end up doing is right when a bot goes live, there is a life support that we provide for the entire bot that's gone live. And the fundamentally core principle for that entire support to work good is you start looking at what's the benefit that the bot is giving more than that when a bot fails. Right? Why is the bot failing? Is it because the systems of records on which the bot is running? Is it that is failing? Or the inputs that is coming to the systems of record the data format, is it changing or the bot logic is failed? And once we set up a constant monitoring about that we were able to throw insights into the change management team saying that the bot failed because of various reasons. And that kind of compliments the whole change management process. And we get earlier notifications saying, hey there's going to be changes. So which means we go proactively look at, hey, okay fair enough, this systems of records, this data is going to change. Can we test this out in staging before you hit the production? So that way the change becomes a smoother process. >> And how quickly can you diagnose that? Is it hours, minutes, days, weeks, months? >> So, >> Vellante: Depends. >> It's a very subjective question. Right. If we know the pattern early then the SWAT team quickly gets into it and figure out how we could stop something, you know, stop the bot from failing. The moment the bot fails, you know, you need to basically look at how the business is going to going to get affected. But we try to do as much as we could. >> So Naga, I'm going to put you on the spot here. >> Please. >> As a partner of UiPath, this question of platform versus product. In order to scale and survive and thrive into the future UiPath needs to be able to demonstrate that it's more than a tool set, but instead a platform. What's your view on that in general? What differentiates a platform from a product? Does it matter to your organization whether UiPath moves in the direction of platform or not? >> I think, it is, it's undoubtedly platform, right? And a platform in my mind will constantly evolve. And once you think about it as a platform you will end up having a lot of plug and place. If you look at the way UiPath is evolving it is evolving as a platform. It used to be attended bot and unattended bot and plugged with Orchestrator. And if you look at it, the problem of solving the up chain and the down chain naturally came in process mining, task capture, made it up chain, a platform that solves the up chain. And then it slowly evolved into, hey I'm actually doing business process automation. Why could I not do test automation with the same skillset? So a platform will try to look at what is that, you know I've got in myself and how can I reuse across the enterprise? I think that is deeply embedded in the UiPath culture. And that's the kind of platform that, you know anybody like a system integrator like us, we do not have to multi-skill people. You just have to skill in one and you can interchange. That I would say is a good approach. >> So John, what's the future look like? What's the organization's appetite for automation? You know, is there an all you could eat kind of enterprise license approach? >> John: Yeah, so we are enterprise license. >> You are? Okay. >> So, and iOpex helped us move to the cloud so we can move quickly. That was definitely a benefit. The future of it, I would say citizen development is going to be key. Like I want citizen development within every business organization. I want them to be able to discover, deploy, you know, and and just use us, the center of excellence as support as needed. The appetite's there. Every group has automation within their goals or KPIs right? So it's there. We just need to be able to get in front of 'em. It's a large company. So I'm, '23 is going to be huge for us. >> Another fantastic story. I love that UiPath brings the customers to theCUBE. So thank you guys for telling your story. Congratulations on all your success. Good luck in the future. >> Yeah. Thank you. >> All right. Okay. Thank you for watching. This is Dave Vellante for Dave Nicholson UiPath FORWARD5. The bots are running around Dave. We're going to have to get one of the bots to come up here and show people a lot of fun at FORWARD. We're here in Vegas, right back, right after this short break.

Published Date : Sep 29 2022

SUMMARY :

UiPath FORWARD5 brought to you by UiPath. We're here at the John Morrison is the director I don't know if you guys can hear that Usually we don't get that. 'cause you have an affinity to automation. So I'm here to learn about, and what do you guys do? So we thought, you know, I right, right to you guys I have to brag that we How did, was it the, expertise, the funds to do So you went, you went from and iOpex to get that in place. So Naga, is the COE where to use very nice, you know and you and John are working together the next things to automate? So that should answer of we need to drive automation with you and a couple of other constituents. And maybe sort of gave you a catalyst. So those executives from grassroots ground up and you know How do you choose your and you need to start collecting data. So how do you handle change management? and we make sure that before to work good is you start and figure out how we could So Naga, I'm going to Does it matter to your organization that solves the up chain. John: Yeah, so we You are? So I'm, '23 is going to be huge for us. the customers to theCUBE. one of the bots to come

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How T-Mobile is Building a Data-Driven Organization | Beyond.2020 Digital


 

>>Yeah, yeah, hello again and welcome to our last session of the day before we head to the meat. The experts roundtables how T Mobile is building a data driven organization with thought spot and whip prone. Today we'll hear how T Mobile is leaving Excel hell by enabling all employees with self service analytics so they can get instant answers on curated data. We're lucky to be closing off the day with these two speakers. Evo Benzema, manager of business intelligence services at T Mobile Netherlands, and Sanjeev Chowed Hurry, lead architect AT T Mobile, Netherlands, from Whip Chrome. Thank you both very much for being with us today, for today's session will cover how mobile telco markets have specific dynamics and what it waas that T Mobile was facing. We'll also go over the Fox spot and whip pro solution and how they address T mobile challenges. Lastly, but not least, of course, we'll cover Team Mobil's experience and learnings and takeaways that you can use in your business without further ado Evo, take us away. >>Thank you very much. Well, let's first talk a little bit about T Mobile, Netherlands. We are part off the larger deutsche Telekom Group that ISS operating in Europe and the US We are the second largest mobile phone company in the Netherlands, and we offer the full suite awful services that you expect mobile landline in A in an interactive TV. And of course, Broadbent. Um so this is what the Mobile is appreciation at at the moment, a little bit about myself. I'm already 11 years at T Mobile, which is we part being part of the furniture. In the meantime, I started out at the front line service desk employee, and that's essentially first time I came into a touch with data, and what I found is that I did not have any possibility of myself to track my performance. Eso I build something myself and here I saw that this need was there because really quickly, roughly 2020 off my employer colleagues were using us as well. This was a little bit where my efficient came from that people need to have access to data across the organization. Um, currently, after 11 years running the BR Services Department on, I'm driving this transformation now to create a data driven organization with a heavy customer focus. Our big goal. Our vision is that within two years, 8% of all our employees use data on a day to day basis to make their decisions and to improve their decision. So over, tuition Chief. Now, thank >>you. Uh, something about the proof. So we prize a global I T and business process consulting and delivery company. Uh, we have a comprehensive portfolio of services with presents, but in 61 countries and maybe 1000 plus customers. As we're speaking with Donald, keep customers Region Point of view. We primary look to help our customers in reinventing the business models with digital first approach. That's how we look at our our customers toe move to digitalization as much as possible as early as possible. Talking about myself. Oh, I have little over two decades of experience in the intelligence and tell cope landscape. Calico Industries. I have worked with most of the telcos totally of in us in India and in Europe is well now I have well known cream feed on brownfield implementation off their house on big it up platforms. At present, I'm actively working with seminal data transform initiative mentioned by evil, and we are actively participating in defining the logical and physical footprint for future architectures for criminal. I understand we are also, in addition, taking care off and two and ownership off off projects, deliveries on operations, back to you >>so a little bit over about the general telco market dynamics. It's very saturated market. Everybody has mobile phones already. It's the growth is mostly gone, and what you see is that we have a lot of trouble around customer brand loyalty. People switch around from provider to provider quite easily, and new customers are quite expensive. So our focus is always to make customer loyal and to keep them in the company. And this is where the opportunities are as well. If we increase the retention of customers or reduce what we say turned. This is where the big potential is for around to use of data, and we should not do this by only offering this to the C suite or the directors or the mark managers data. But this needs to be happening toe all employees so that they can use this to really help these customers and and services customers is situated. This that we can create his loyalty and then This is where data comes in as a big opportunity going forward. Yeah. So what are these challenges, though? What we're facing two uses the data. And this is, uh, these air massive over our big. At least let's put it like that is we have a lot of data. We create around four billion new record today in our current platforms. The problem is not everybody can use or access this data. You need quite some technical expertise to add it, or they are pre calculated into mawr aggregated dashboard. So if you have a specific question, uh, somebody on the it side on the buy side should have already prepared something so that you can get this answer. So we have a huge back lock off questions and data answers that currently we cannot answer on. People are limited because they need technical expertise to use this data. These are the challenges we're trying to solve going forward. >>Uh, so the challenge we see in the current landscape is T mobile as a civil mentioned number two telco in Europe and then actually in Netherlands. And then we have a lot of acquisitions coming in tow of the landscape. So overall complexity off technical stack increases year by year and acquisition by acquisition it put this way. So we at this time we're talking about Claudia Irureta in for Matic Uh, aws and many other a complex silo systems. We actually are integrated where we see multiple. In some cases, the data silos are also duplicated. So the challenge here is how do we look into this data? How do we present this data to business and still ensure that Ah, mhm Kelsey of the data is reliable. So in this project, what we looked at is we curated that around 10% off the data of us and made it ready for business to look at too hot spot. And this also basically help us not looking at the A larger part of the data all together in one shot. What's is going to step by step with manageable set of data, obviously manages the time also and get control on cost has. >>So what did we actually do and how we did? Did we do it? And what are we going to do going forward? Why did we chose to spot and what are we measuring to see if we're successful is is very simply, Some stuff I already alluded to is usual adoption. This needs to be a tool that is useable by everybody. Eso This is adoption. The user experience is a major key to to focus on at the beginning. Uh, but lastly, and this is just also cold hard. Fact is, it needs to save time. It needs to be faster. It needs to be smarter than the way we used to do it. So we focused first on setting up the environment with our most used and known data set within the company. The data set that is used already on the daily basis by a large group. We know what it's how it works. We know how it acts on this is what we decided to make available fire talksport this cut down the time around, uh, data modeling a lot because we had this already done so we could go right away into training users to start using this data, and this is already going on very successfully. We have now 40 heavily engaged users. We go went life less than a month ago, and we see very successful feedback on user experience. We had either yesterday, even a beautiful example off loading a new data set and and giving access to user that did not have a training for talk sport or did not know what thoughts, what Waas. And we didn't in our he was actively using this data set by building its own pin boards and asking questions already. And this shows a little bit the speed off delivery we can have with this without, um, much investments on data modeling, because that's part was already done. So our second stage is a little bit more ambitious, and this is making sure that all this information, all our information, is available for frontline uh, employees. So a customer service but also chills employees that they can have data specifically for them that make them their life easier. So this is performance KP ice. But it could also be the beautiful word that everybody always uses customer Terry, 60 fuse. But this is giving the power off, asking questions and getting answers quickly to everybody in the company. That's the big stage two after that, and this is going forward a little bit further in the future and we are not completely there yet, is we also want Thio. Really? After we set up the government's properly give the power to add your own data to our curated data sets that that's when you've talked about. And then with that, we really hope that Oh, our ambition and our plan is to bring this really to more than 800 users on a daily basis to for uses on a daily basis across our company. So this is not for only marketing or only technology or only one segment. This is really an application that we want to set in our into system that works for everybody. And this is our ambition that we will work through in these three, uh, steps. So what did we learn so far? And and Sanjeev, please out here as well, But one I already said, this is no which, which data set you start. This is something. Start with something. You know, start with something that has a wide appeal to more than one use case and make sure that you make this decision. Don't ask somebody else. You know what your company needs? The best you should be in the driver seat off this decision. And this is I would be saying really the big one because this will enable you to kickstart this really quickly going forward. Um, second, wellness and this is why we introduce are also here together is don't do this alone. Do this together with, uh I t do this together with security. Do this together with business to tackle all these little things that you don't think about yourself. Maybe security, governance, network connections and stuff like that. Make sure that you do this as a company and don't try to do this on your own, because there's also again it's removes. Is so much obstacles going forward? Um, lastly, I want to mention is make sure that you measure your success and this is people in the data domain sometimes forget to measure themselves. Way can make sure everybody else, but we forget ourselves. But really try to figure out what makes its successful for you. And we use adoption percentages, usual experience, surveys and and really calculations about time saved. We have some rough calculations that we can calculate changes thio monetary value, and this will save us millions in years. by just automating time that is now used on, uh, now to taken by people on manual work. So, do you have any to adhere? A swell You, Susan, You? >>Yeah. So I'll just pick on what you want to mention about. Partner goes live with I t and other functions. But that is a very keating, because from my point of view, you see if you can see that the data very nice and data quality is also very clear. If we have data preparing at the right level, ready to be consumed, and data quality is taken, care off this feel 30 less challenges. Uh, when the user comes and questioned the gator, those are the things which has traded Quiz it we should be sure about before we expose the data to the Children. When you're confident about your data, you are confident that the user will also get the right numbers they're looking for and the number they have. Their mind matches with what they see on the screen. And that's where you see there. >>Yeah, and that that that again helps that adoption, and that makes it so powerful. So I fully agree. >>Thank you. Eva and Sanjeev. This is the picture perfect example of how a thought spot can get up and running, even in a large, complex organization like T Mobile and Sanjay. Thank you for sharing your experience on how whip rose system integration expertise paved the way for Evo and team to realize value quickly. Alright, everyone's favorite part. Let's get to some questions. Evil will start with you. How have your skill? Data experts reacted to thought spot Is it Onley non technical people that seem to be using the tool or is it broader than that? You may be on. >>Yes, of course, that happens in the digital environment. Now this. This is an interesting question because I was a little bit afraid off the direction off our data experts and are technically skilled people that know how to work in our fight and sequel on all these things. But here I saw a lot of enthusiasm for the tool itself and and from two sides, either to use it themselves because they see it's a very easy way Thio get to data themselves, but also especially that they see this as a benefit, that it frees them up from? Well, let's say mundane questions they get every day. And and this is especially I got pleasantly surprised with their reaction on that. And I think maybe you can also say something. How? That on the i t site that was experienced. >>Well, uh, yeah, from park department of you, As you mentioned, it is changing the way business is looking at. The data, if you ask me, have taken out talkto data rather than looking at it. Uh, it is making the interactivity that that's a keyword. But I see that the gap between the technical and function folks is also diminishing, if I may say so over a period of time, because the technical folks now would be able to work with functional teams on the depth and coverage of the data, rather than making it available and looking at the technical side off it. So now they can have a a fair discussion with the functional teams on. Okay, these are refute. Other things you can look at because I know this data is available can make it usable for you, especially the time it takes for the I t. G. When graduate dashboard, Uh, that time can we utilize toe improve the quality and reliability of the data? That's yeah. See the value coming. So if you ask me to me, I see the technical people moving towards more of a technical functional role. Tools such as >>That's great. I love that saying now we can talk to data instead of just looking at it. Um Alright, Evo, I think that will finish up with one last question for you that I think you probably could speak. Thio. Given your experience, we've seen that some organizations worry about providing access to data for everyone. How do you make sure that everyone gets the same answer? >>Yes. The big data Girlfriends question thesis What I like so much about that the platform is completely online. Everything it happens online and everything is terrible. Which means, uh, in the good old days, people will do something on their laptop. Beirut at a logic to it, they were aggregated and then they put it in a power point and they will share it. But nobody knew how this happened because it all happened offline. With this approach, everything is transparent. I'm a big I love the word transparency in this. Everything is available for everybody. So you will not have a discussion anymore. About how did you get to this number or how did you get to this? So the question off getting two different answers to the same question is removed because everything happens. Transparency, online, transparent, online. And this is what I think, actually, make that question moot. Asl Long as you don't start exporting this to an offline environment to do your own thing, you are completely controlling, complete transparent. And this is why I love to share options, for example and on this is something I would really keep focusing on. Keep it online, keep it visible, keep it traceable. And there, actually, this problem then stops existing. >>Thank you, Evelyn. Cindy, That was awesome. And thank you to >>all of our presenters. I appreciate your time so much. I hope all of you at home enjoyed that as much as I did. I know a lot of you did. I was watching the chat. You know who you are. I don't think that I'm just a little bit in awe and completely inspired by where we are from a technological perspective, even outside of thoughts about it feels like we're finally at a time where we can capitalize on the promise that cloud and big data made to us so long ago. I loved getting to see Anna and James describe how you can maximize the investment both in time and money that you've already made by moving your data into a performance cloud data warehouse. It was cool to see that doubled down on with the session, with AWS seeing a direct query on Red Shift. And even with something that's has so much scale like TV shows and genres combining all of that being able to search right there Evo in Sanjiv Wow. I mean being able to combine all of those different analytics tools being able to free up these analysts who could do much more important and impactful work than just making dashboards and giving self service analytics to so many different employees. That's incredible. And then, of course, from our experts on the panel, I just think it's so fascinating to see how experts that came from industries like finance or consulting, where they saw the imperative that you needed to move to thes third party data sets enriching and organizations data. So thank you to everyone. It was fascinating. I appreciate everybody at home joining us to We're not quite done yet. Though. I'm happy to say that we after this have the product roadmap session and that we are also then going to move into hearing and being able to ask directly our speakers today and meet the expert session. So please join us for that. We'll see you there. Thank you so much again. It was really a pleasure having you.

Published Date : Dec 10 2020

SUMMARY :

takeaways that you can use in your business without further ado Evo, the Netherlands, and we offer the full suite awful services that you expect mobile landline deliveries on operations, back to you somebody on the it side on the buy side should have already prepared something so that you can get this So the challenge here is how do we look into this data? And this shows a little bit the speed off delivery we can have with this without, And that's where you see there. Yeah, and that that that again helps that adoption, and that makes it so powerful. Onley non technical people that seem to be using the tool or is it broader than that? And and this is especially I got pleasantly surprised with their But I see that the gap between I love that saying now we can talk to data instead of just looking at And this is what I think, actually, And thank you to I loved getting to see Anna and James describe how you can maximize the investment

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Ed Anuff, Google Cloud, Apigee & Chuck Knostman, T-Mobile | Google Cloud Next 2018


 

>> Live from San Francisco, it's the Cube. Covering Google Cloud Next 2018. Brought to you by Google Cloud and it's ecosystem partners. >> Hello, welcome everyone back to the Cube's live coverage. This is day three of Google Cloud Cube coverage here. Google Next 2018 #GoogleNext18. I'm John Furrier, my co-host Jeff Frick. Our next two guests kicking off day three, is Ed Anuff, the director of product management at Google Cloud, part of the Apigee acquisition, really part of the APIs and really a big part of the story here at Google Next, and Chuck Knostman, vice-president of IT at T-mobile customer. Ed, thanks for coming on. Chuck, thanks for coming on. So Apigee, a big part of the story at Google Next is, you know, the role of APIs and services. Huge, and I won't say nuanced. I mean, certainly Istio is new to a lot of people. Kubernetes, superly a very important piece of this new cloud service platform, as well as just running work loads, multicloud, etc. What's the focus, what's going on for you guys at the event. Take a minute to explain the announcements and what you guys did here at the show. >> Sure, so, APIs are how software talks to software. And what we announced this week at the show with Kubernetes and Istio are new ways for people to build software and deploy it, in new distributive fashions. And so that's creating new ways for tying your software together. Microservices, a lot of people are talking about now, are a key part of this. And so, from an Apigee perspective, you know, we're looking at facilitating how to make that communications happen, how to make it secure, how to make it efficient, how to monitor it. So what we announced was that Apigee is making it now possible for you to have all the tools that we've given you for managing your APIs, for, you know, getting your mobile apps to talk to your cloud services and all that, now is also going to apply to these new microservices that you're building. And so we think it's a pretty exciting thing. Lot of our customers have been asking for this, and obviously, uh, Chuck being one of them, and so, you know, that's what it's been all about for us this week. >> Chuck, obviously, APIs, key part of dev ops. You know, it first started with slinging some APIs around, stitching them together. Developers voted with their code, clearly APIs is the way that software's working. Microservices takes us to a whole nother level. Now, operationalizing APIs seems easy, but it's, you've got to start managing things differently. How are you guys taking that API and this new service management piece of it and kind of operationalizing APIs into T-Mobile? >> Yeah, we've been using Apigee for about four years now, and so over the time I think we were have 200 plus internal APIs, so we've over that time we've kind of learned how to operationalize that piece of it. Over the last couple of years we've really been focused on the microservice layers. Writing cloud-native applications, essentially. And that layer, and now with the Apigee hook into Istio, we're going to have a much better way to manage it. And it's really nice to see the platform starting to grow and mature along with us, so that's really great. >> I can only imagine how complicated it is to run real-time, cloud-native and have also legacy, and I think one of the things I'd like to get your thoughts on is, containers have become a nice piece of, not ripping and replacing to bring in the new. You don't have to kill the old to bring in the new. And now with containers, Kubernetes, and microservices and Istio, you have an ability to kind of do both. Talk about how you guys do it, cause this is like a perfect storm, in a good way, for enterprises. >> Well yeah, and it's really good timing for us as well. We're just now starting our Kubernetes journey on premise, if you will. So we're a big cloud-foundry shop. We're starting to put our legacy applications into docker containers and moving them, we'll be moving them onto Kubernetes. And so you can see the whole, the containerization shift as we go, as we go through time. And it's really, for us, like you said, it's fortuitous that at this timing because now with Istio coming in and being able to control all that, that's a great thing for us. >> Ed, talk about, you give a lot of history. To use, as normal APIs, it's lingua franca, it's been around for a while, you've had a lot of experience in that. But a lot of the enterprises that we talk to are like, there's a lot of pressure in IT to do more now with cloud-native. And now with the new services that are out there, it kind of takes the pressure off IT because the pressure of, oh, I got to sunset that app or I don't know when to kill that workload. I know I want to maybe transform it, but I don't want to have to disrupt all this stuff. So talk about the importance of nondisruption, because this seems to be a conversation that's talked a lot in the hallways. >> That's exactly right. So, you know, what you see within enterprises is that there's a need to deliver a whole set of new applications, and a lot of these are connected to digital experiences. Basically everything that you experience on your mobile apps, every new form of engaging with your customer. That's where a lot of the business growth is that's bringing, you know, a lot of the funding for these new initiatives. But, a lot of the core data of the enterprise is locked up within systems that have been operating very efficiently, but siloed for many years. And so that's the part that we see the most, which is, you know, folks within IT come to us and say, "Look, you know, I've been building these legacy systems "for many years now, and I know that if I can just take "the data that's locked up in these and bring these "into these new ways of doing business, "that it's going to have a huge impact on my business." And that's, you know, that's where the question sits. And then the follow up on that is, "Hey, you know, we want to, "we want to make our businesses more like the way, you know, "you guys are doing it in Silicon Valley. "And we, we see what you're doing with containers, "and we see things like Kubernetes, and cloud-native, "and we know that's the right way to build things, "but there has to be a way for us to bring "all of these other assets that we've been building "for the last 30 years along for the ride." And in fact for most of these businesses, our response is, "Hey, it's not just a question "of building along for the ride. "That, that's your core, that's your, that is been "what you built your business on. "So don't even just think about it "as this thing that you somehow have to drag along. "Think about how you actually can amplify it "because it's been the source of your business for so long." >> Yeah, the other I would add to that is that it gives us scale and operation, a much better operational platform to work with. For us, we've grown tremendously, or our growth has been tremendous over the last five years. We've gone from I think 30 million customers to 73 million customers, and frankly, to scale those systems up, containerization is probably the only way we can go with it. And with, from an operational standpoint, having one platform like Kubernetes to have, to operate for all of this stuff just helps us out tremendously. >> We hear that all the time. I think that's the biggest story around containers outside of geeking out on the benefits of it is that it really allows a nice bridge to the future. You don't have to burn the boats, as they say, in Silicon Valley, you know. >> And you can pick your, you can pick on the applications you want to keep around, right. Then you refactor 'em to be cloud-native on the ones you don't. You don't have to go all the way, right, and so you can make it much better that way. >> Chuck, I'm curious to get your take on the changing competitive environment. Cause before, you know, you had these big complex systems and you wanted to keep them running. Now the pressure for more innovation, more applications, quicker applications, to leverage not only your inside stuff but outside stuff, and how some of these technologies are helping you deliver that to your customers or your internal development team. >> Yeah, like I said, scale is one aspect of it. Performance is another, and the ability to move those workloads close to the customer just like Google's trying to do with moving closer to the customer, we do the same thing. Right, and so the hybrid cloud is real for us. We run in almost all the clouds right now, and on premise we treat that as a cloud as well. But being able to do that can only happen when we containerize stuff and utilize similar platforms on all these places. >> Right, and then you'll have this huge transformational shift over the next several years with 5G right, that's coming-- >> Yeah, yeah, and we've been at it for a couple years now. >> For a couple years, so this is going to be another huge wave of change inside your infrastructure. >> Yeah, sounds fantastic. >> What attracted you to Google Cloud? Share, take a minute to explain. What was the interest in Google Cloud. Why Google Cloud for your guys? >> Well we're just getting started with it, but it's really, it's the partnership we've had with Apigee that's helped us kind of understand what's going on with Google Cloud, but then the open-source nature of it as well as the focus on AI and ML. That's why we're really taking a hard look at what's going on with Google Cloud, and the attitude towards enterprises is great as well. >> Culture's a good fit there. >> Yeah, yeah, absolutely. >> Yeah, it's interesting, a lot of people are attracted by some of the speed. I mean, we've been hearing here at the show, you know, Google obviously has built their business on being fast. >> Yeah, well and having your own network is massive as well, right. >> And now you got the API. And what's the future look like for APIs and Apigee inside Google? Give us a little taste of what you guys are working on, some of the projects you guys are passionate about, and some of the successes you've had or any anecdotal use case studies. >> So definitely, so, you know, APIs carry our customers' most important data. And data's the basis for machine learning and AI, and so you're going to see a lot of product innovation for us about bringing, you know, AI to the point of these data conduits that are what APIs are all about. It's the natural place to couple it with every business process. So that's a big deal for us. I think that, you know, the security aspect, you heard a lot about security in the key notes. Again, you know, APIs are the conduit in many cases for, again, the enterprises most important data. To get outside of the perimeter of the enterprise, it has to be done in a secure way. You know, and then finally, being able to go and leverage the sort of collaborative nature, the stuff you see within open-source, the community around all of this, again, you know, most APIs are about bringing a lot more developers to, you know, build more applications in less time around these APIs and that is, that collaboration component is something that we see a ton of opportunities in terms of leveraging, you know, Google's unique know-how in terms of advancing and pushing this data that are in an API management. So I think you're going to see a lot of that from us. >> Chuck, I'd love to get your thoughts on how you in IT, obviously and IT's transforming, we talk about it all the time, how you keep track of what's good, right. It used to be in the old days the stack was pretty not that complex. And you go to Gartner or magic quadrant, oh they're a leader, I'll kick the tires, they come in, a vendor will come in, but some of the best cloud providers don't even show up on a magic quadrant because it's horizontally scalable. APIs changes the stack a little bit. A new modern middleware is emerging with Istio and new sets of business models and services are emerging. So a lot of people are like trying to be, how do you determine who's good. You know, in IT, because ou want to move the needle, you want to transform, you got a lot a build up. How do you kind of evaluate, is there any new ways, or is it gut instinct or specific things that you look at? >> Really good question. We look, we try to adopt the open-source stuff first. But we, from the company standpoint we also look at the company themselves and who's really vested in what's going on with it. Like, Apigee four years ago was really the only ones that were really only doing APIs, right. And their knowledge and the depth and their road map, that's what we really kind of look for. But to your point, things are changing so rapidly that you kind of have to go with the, watch the open-source community. Where are all the pull requests coming from, or what platforms are they going after? And then track that, and that's where, that's what we try to do. And so when we see Kubernetes and the explosion that's happening on that, the tooling that's coming around that, we know that's going to be good for enterprises going forward. So, we're going to be heavily investing in that platform. >> It's interesting, we always talk about developers, but what's interesting that's coming out of the show that we're observing is, it's always about developers do building apps. But the role of an operator inside IT, used to be an operator would, you know, maybe provision some storage and some servers. Now the role of what an operator, I mean, network op guys, now it's kind of like a more of a holistic view. Your thoughts on this. I know it's super early, but the emergence of these two personas in IT is super critical. >> Yeah, we look at it like it's automation, right. That's where it all comes to play. So if you've got a platform like a Kubernetes where you can have all this automation built around it, and you let the developers just do their thing and focus on the business logic, it's huge. So there is kind of two personalities, and the caring and feeding of that platform is just as important as the guys writing the applications across the top. >> Yeah, it's really a great environment. Final question for you guys. Observations on the show, Google Next. What's your observation, obviously you've got an API perspective, just globally looking down. If you kind of look, zoom out and look at, look down at the show, thoughts and commentary on what's happening here. >> You know, I think the scale of it has been amazing, you know, we became part of Google two years ago. We were here at the show last year, looking at it this year. And, the level of growth, the activity, attendees, the number of announcements, it's just been amazing. It's been very exciting for us to be a part of. >> Cool, Chuck your thoughts? >> Super impressed. This is our first one, really, that we've come to. We were even participating on the stage on the Knative, we wrote some applications to work with Knative. But, it's a, it's a very diverse crowd which is awesome. I think you really need that. Some of the others, I don't see as much. So I think what Google is doing, and again their approaches to enterprise, looking more at solutions, vertical solutions, very impressed with what's going on here. >> It's a really great time. Congratulations on all your success with the APIs. You guys have done the work, and open-source, it's where the, your employees want to work. They want to meet other people, and this is where the co-creation, that's where the assessments of the vendors happen. >> Opensource.T-Mobile.com, that's where we want to be. >> Alright, great. Well, Chuck, Ed, thanks so much. Really appreciate the time. It's the Cube live coverage here in San Francisco covering Google Cloud's conference, Next '18. We'll be right back with more day three coverage. Stay with us, we'll be right back. (light jazzy music plays)

Published Date : Jul 26 2018

SUMMARY :

Brought to you by Google Cloud and it's ecosystem partners. What's the focus, what's going on for you guys at the event. and so, you know, that's what How are you guys taking that API and so over the time I think we were have 200 plus of the things I'd like to get your thoughts on is, And so you can see the whole, But a lot of the enterprises that we talk to are like, And so that's the part that we see the most, which is, containerization is probably the only way we can go with it. We hear that all the time. on the ones you don't. and how some of these technologies are helping you deliver Right, and so the hybrid cloud is real for us. of change inside your infrastructure. What attracted you to Google Cloud? but it's really, it's the partnership we've had with Apigee you know, Google obviously has built their business Yeah, well and having your own network some of the projects you guys are passionate about, the community around all of this, again, you know, And you go to Gartner or magic quadrant, and the explosion that's happening on that, used to be an operator would, you know, and focus on the business logic, it's huge. Observations on the show, Google Next. you know, we became part of Google two years ago. Some of the others, I don't see as much. You guys have done the work, and open-source, It's the Cube live coverage here in San Francisco

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Rob Hansen, T-Mobile | Cloud Foundry Summit 2018


 

(upbeat techno music) >> Announcer: From Boston, Massachusetts, it's the Cube, covering Cloud Foundry Summit 2018, brought to you by the Cloud Foundry Foundation. >> Welcome back to the Cube, I'm Stu Miniman, and this is Cloud Foundry Summit 2018, in Boston. Talking a lot about digital transformation, and love when we get to talk to the users here, at the show. One of the great stories told on the keynote stage this morning was from T-Mobile. So, while Rob wasn't on the stage, he's involved in the activity. This is Rob Hansen, Director of Operations at T-Mobile. Thank you for joining me. >> Yeah. Absolutely. Thank you for having me. >> So, Rob, we were talking before and the twitters, there's lots of stuff that goes on, but everybody, there was a great story talking about 17 hundred developers and only 10 operators, underneath, making those work. So, maybe before we get into it, tell us a little bit about your role, your background, what you do at T-mobile. >> Sure, my role is, I lead a team on the operations side. So, we operate the software and when we look over the last 10 years or so, that software's been predominately large monoliths. Look at, use TIBCO as an example. We've been a heavy user of TIBCO BW for many many years and my environment supporting TIBCO BW accounts for about 2,000 physical servers across multiple data centers, and that carries a high operational cost. We're doing all our changes in the middle of the night. Things break, seeming randomly at times, causing customer impact, just a lot of paint and patching. One of my favorite topics is patching. >> (laughs) Oh, boy. Tuesday's your favorite day of the week, right? It's taco Tuesday and patch Tuesday. >> Oh, my god. Yes. Exactly Every quarter I get the list of servers, here's the list of servers that needs to be patched, and it's just a nightmare, right. >> So, Rob, can we talk a little bit about the developer and operator interaction at your company? I interviewed Solomon Hykes last year at DockerCon, and he said, "Believe it or not, "I created Docker mostly for the operators." That's his background in there, >> Oh, yeah. >> But everybody, they're, "This show, "it's developers, developers, developers." So, what's that dynamic inside T-Mobile? >> Historically, before we got into kind of the cloud-native space, it was really an us versus them, right. There's the mentality of, oh, it's an ops problem now. There's a great meme out there. It's one of my favorites, the little girl standing in front of the burning house, and it says, "Worked in dev, it's an ops problem now." (Stu laughs) So, as we've gone through this cloud-native journey, and we've moved into using like Pivotal, within our environment, we've seen that community within our organization come together, and really start working closer and closer together. Right now, we're going through a migration into the TIBCO Container Edition project, or application, and as we've been doing that, we literally have our ops base folks and the development base folks sitting in a room together, day and night, just working together. Historically, developers have a point of view, operators have a different point of view. It's really brought them together into a singular point of view and ownership of the software, and just providing business capabilities. >> Rob, could you give us a little bit of picture, kind of your application portfolio, how much have you been kind of moving onto the platforms, how much do you build new on the platform, those kind of things? >> Yeah, absolutely. So, I mentioned earlier, legacy, we were about 2,000 physical servers. Right now, I'm trying to remember the actual application count, but I've taken, or we've taken one of our historical job applications, moved it completely into PCF, running a complete spring boot now. We're doing that with our TIBCO environment. We have a number of other applications that we've spun up, running in spring and whatnot. What we've been able to do is just explode the amount of stuff we're deploying, and just new functionality. We're able to develop it much faster. So, when we look at the developers, more people are coming on board, because you can just get the code out there so much faster, and really in smaller increments. So, a lot of times, when we've developed things and we've delivered functionality for the business, because you're dealing with large monoliths, you have to change, you know, one of the applications I mentioned, you've got 200 services, about 600 operations, bundled into the same ball of code. Now, we've separated that out into a bunch of microservices, so now, we can just implement this one thing, with very little to no impact to the business. I think one of the big fundamental shifts that we've seen, we have historically done the large Saturday night deployments, right. You show up Saturday night at 7:00 p.m. and you hope you get to go home Sunday. We've really shifted that model, so in Q1, in my space, we did 86 and a half percent of our changes in production, during the day, right in the middle of the business day. >> Stu: Is it scary? >> It was at first, in all honesty, because my biggest fear is having to explain things to leadership, you know why did it go wrong, the root cause, and all that kind of stuff. But because we're able to move so fast now, we're able to get the code out there. We're able to see, okay, is this working? Roll it back really quickly, leveraging blue-green. Scale is another thing. Every year, iPhone. iPhone is a scary time I think, for pretty much any wireless operator. And historically, we've had to go out and buy more physical servers. So, you're buying these servers, you're building em. It takes months to build em, stand em up, and you're doing that for a two-day event, a year. You end up carrying the costs of that hardware. Well, this last iPhone in September, you know the iPhone 8 and the iPhone X, because we were predominately running in our cloud-native environment, and our cloud foundry environment, spun up the containers. >> Does that live in a public cloud? >> That lives in a private cloud, On-Prem. >> Stu: Okay. So we just spun up the containers, got through the event, spun em down. >> Okay, you had enough infrastructure capacity, you just didn't need it to be kind of-- >> Yeah. Well, and we're able to target the specific services, right. In our TIBCO landscape, we operate, in the old BW environment we operated about 200 years, comes out to about 14 hundred services. So, when you're scaling up, you're having to do it, more or less, for everything, but running in the Pivotal environment, we're able to just target, okay this, you know, like a get customer info. It's like a basic call when you log into MyT-Mo. You're able to just take that, double it, triple it, whatever you need to do. Maybe this other call over here, you know, we don't have to touch that. So you're just being way more efficient with your resources. >> So, Rob, if you can do these updates all the time, do you still love patching as much as you used to? >> The patching is the devil. I actually, the 10 to 15 people that Chuck was talking about on stage today, those are the guys that actually operate the physical hardware, you know, the Diego cells and whatnot. I meet with them on a weekly basis, and we kind of go through the state of things, and planning, and all that kind of stuff. Almost every time, I end that meeting with, "I just don't want to patch anything, anymore." So, the more we get onto this environment, the easier it is for me As we're trying to do this dev/ops transformation at T-Mobile, we're getting there, and we're doing it. You know, one of the things we ask ourselves is, should a dev/ops team have to care about patching? Why is a developer going to say, "Oh, my OS is a version behind, "I need to take care of that." That's not useful to the business, right? That takes away time that that developer can be creating new things and adding value. >> Yeah, absolutely. I mean, if you think about, you know in a public cloud environment, I don't think about that, you know, what version of ah-jur-ware you're running isn't something that people ask. Private cloud, if it's going to live up to what we want it to, it should have a similar type of dynamic. >> Exactly, and our platform team is amazing. I mean, they take care of that stuff for us. I'm a heavy user. So I think Chuck talked about this a little. He didn't really talk about the volume, but we started on our Pivotal journey a couple years ago. I think first started dabbling 2015, but we really didn't start converting our large monolithic middleware until the beginning of 2017. So, right now, we are doing 250 million transactions a day, on our Pivotal platform, just with two, or, I'm sorry, three of my platforms running in there. >> Last thing I want to ask you, Rob. What key learnings have you had, going through this transformation? What do you say to your peers, that they could do better or look out for or plan, to help them? >> I think the main learning that we've had is just how important it is to partner together, with the hardware people, the developers, and the operations people. Coming together, it's a cultural shift in many respects. Like they say in dev/ops, a lot of people talk about it, they don't realize how hard it is to do, but hardware has to be a part of that. Coming together, luckily, we had a couple stumblings, in the beginning, but we were quickly able to huddle together between kind of these three core groups and really work together and overcome those challenges. I think the second thing that's really important is just to be open and honest with each other. Everybody makes mistakes. I think a lot of times, there's cases of, oh this is platform problem, oh it's a software problem. You know, there's a little finger-pointing here and there, from time to time, but getting through that, being open, honest, communicative with each other, it just makes the world so much easier and better for us. >> Well, Rob, my entire IT career, you know we've wanted everybody to hold hands (Rob laughs) and get in the circle together, bust through those silos, so, you know, making progress though. Thank you so much for sharing the story of T-Mobile. Watch more coverage here from the Cloud Foundry Summit, here in Boston, Massachusetts. I'm Stu Miniman. You're watching the Cube.

Published Date : Apr 25 2018

SUMMARY :

brought to you by the Cloud Foundry Foundation. One of the great stories told on the keynote stage Thank you for having me. and the twitters, there's lots of stuff that goes on, We're doing all our changes in the middle of the night. Tuesday's your favorite day of the week, right? here's the list of servers that needs to be patched, the developer and operator interaction at your company? So, what's that dynamic inside T-Mobile? and the development base folks sitting in a room together, and you hope you get to go home Sunday. and all that kind of stuff. That lives in a private cloud, So we just spun up the containers, in the old BW environment we operated about 200 years, So, the more we get onto this environment, I mean, if you think about, you know He didn't really talk about the volume, What do you say to your peers, that they could do better in the beginning, but we were quickly able and get in the circle together, bust through those silos,

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Warren Jackson, Dell Technologies & Scott Waller, CTO, 5G Open Innovation Lab | MWC Barcelona 2023


 

>> Narrator: theCUBE's live coverage is made possible by funding from Dell Technologies. Creating technologies that drive human progress. (upbeat music) >> Hey, welcome back to the Fira in Barcelona. My name is Dave Vellante. I'm here with David Nicholson, day four of MWC '23. Show's winding down a little bit, but it's still pretty packed here. Lot of innovation, planes, trains, automobiles, and we're talking 5G all week, private networks, connected breweries. It's super exciting. Really happy to have Warren Jackson here as the Edge Gateway Product Technologist at Dell Technologies, and Scott Waller, the CTO of the 5G Open Innovation Lab. Folks, welcome to theCUBE. >> Good to be here. >> Really interesting stories that we're going to talk about. Let's start, Scott, with you, what is the Open Innovation Lab? >> So it was hatched three years ago. Ideated about a bunch of guys from Microsoft who ran startup ventures program, started the developers program over at Microsoft, if you're familiar with MSDN. And they came three years ago and said, how does CSPs working with someone like T-Mobile who's in our backyard, I'm from Seattle. How do they monetize the edge? You need a developer ecosystem of applications and use cases. That's always been the thing. The carriers are building the networks, but where's the ecosystem of startups? So we built a startup ecosystem that is sponsored by partners, Dell being one sponsor, Intel, Microsoft, VMware, Aspirant, you name it. The enterprise folks who are also in the connectivity business. And with that, we're not like a Y Combinator or a Techstars where it's investment first and it's all about funding. It's all about getting introductions from a startup who might have a VR or AI type of application or observability for 5G slicing, and bring that in front of the Microsoft's of the world, or the Intel's and the Dell's of the world that they might not have the capabilities to do it because they're still a small little startup with an MVP. So we really incubate. We're the connectors and build a network. We've had 101 startups over the last three years. They've raised over a billion dollars. And it's really valuable to our partners like T-Mobile and Dell, et cetera, where we're bringing in folks like Expedo and GenXComm and Firecell. Start up private companies that are around here they were cohorts from our program in the past. >> That's awesome because I've often, I mean, I've seen Dell get into this business and I'm like, wow, they've done a really good job of finding these guys. I wonder what the pipeline is. >> We're trying to create the pipeline for the entire industry, whether it's 5G on the edge for the CSPs, or it's for private enterprise networks. >> Warren, what's this cool little thing you got here? >> Yeah, so this is very unique in the Dell portfolio. So when people think of Dell, they think of servers laptops, et cetera. But what this does is it's designed to be deployed at the edge in harsh environments and it allows customers to do analytics, data collection at the edge. And what's unique about it is it's got an extended temperature range. There's no fan in this and there's lots of ports on it for data ingestion. So this is a smaller box Edge Gateway 3200. This is the product that we're using in the brewery. And then we have a bigger brother of this, the Edge Gateway 5200. So the value of it, you can scale depending on what your edge compute requirements are at the edge. >> So tell us about the brewery story. And you covered it, I know you were in the Dell booth, but it's basically an analog brewery. They're taking measurements and temperatures and then writing it down and then entering it in and somebody from your company saw it and said, "We can help you with this problem." Explain the story. >> Yeah, so Scott and I did a walkthrough of the brewery back in November timeframe. >> It's in Framingham, Mass. >> Framingham, Mass, correct. And basically, we talked to him, and we said, what keeps you guys up at night? What's a problem that we can solve? Very simple, a kind of a lower budget, didn't have a lot money to spend on it, but what problem can we solve that will realize great benefit for you? So we looked at their fermentation process, which was completely analog. Somebody was walking around with a clipboard looking at analog gauges. And what we did is we digitized that process. So what this did for them rather than being completely reactive, and by the time they realized there was something going wrong with the fermentation process, it's too late. A batch of scrap. This allowed them to be proactive. So anytime, anywhere on the tablet or a phone, they can see if that fermentation process is going out of range and do something about it before the batch gets scrapped. >> Okay. Amazing. And Scott, you got a picture of this workflow here? >> Yeah, actually this is the final product. >> Explain that. >> As Warren mentioned, the data is actually residing in the industrial side of the network So we wanted to keep the IT/OT separation, which is critical on the factory floor. And so all the data is brought in from the sensors via digital connection once it's converted and into the edge gateway. Then there's a snapshot of it using Telit deviceWISE, their dashboarding application, that is decoding all the digital readings, putting them in a nice dashboard. And then when we gave them, we realized another problem was they're using cheap little Chromebooks that they spill beer on once a week and throw them out. That's why they bought the cheap ones 'cause they go through them so fast. So we got a Dell Latitude Rugged notebook. This is a brand new tablet, but they have the dashboarding software. So no matter if they're out there on the floor, but because the data resides there on the factory they have access to be able to change the parameters. This one's in the maturation cycle. This one's in the crashing cycle where they're bringing the temperature back down, stopping the fermentation process, getting it ready to go to the canning side of the house. >> And they're doing all that from this dashboard. >> They're doing all from the dashboard. They also have a giant screen that we put up there that in the floor instead of walking a hundred yards back behind a whole bunch of machinery equipment from a safety perspective, now they just look up on the screen and go, "Oh, that's red. That's out of range." They're actually doing a bunch of cleaning and a bunch of other things right now, too. So this is real time from Boston. >> Dave: Oh okay. >> Scott: This is actually real time from Boston. >> I'm no hop master, but I'm looking at these things flashing at me and I'm thinking something's wrong with my beer. >> We literally just lit this up last week. So we're still tweaking a few things, but they're also learning around. This is a new capability they never had. Oh, we have the ability to alert and monitor at different processes with different batches, different brews, different yeast types. Then now they're also training and learning. And we're going to turn that into eventually a product that other breweries might be able to use. >> So back to the kind of nuts and bolts of the system. The device that you have here has essentially wifi antennas on the back. >> Warren: Correct. >> Pull that up again if you would, please. >> Now I've seen this, just so people are clear, there are also paddle 5G antennas that go on the other side. >> Correct. >> That's sort of the connection from the 5G network that then gets transmogrified, technical term guys, into wifi so the devices that are physically connected to the brew vats, don't know what they're called. >> Fermentation tanks. >> Fermentation tanks, thank you. Those are wifi. That's a wifi signal that's going into this. Is that correct? >> Scott: No. >> No, it's not. >> It's a hard wire. >> Okay, okay. >> But, you're right. This particular gateway. >> It could be wifi if it's hard wire. >> It could be, yes. Could be any technology really. >> This particular gateway is not outfitted with 5G, but something that was very important in this application was to isolate the IT network, which is on wifi and physically connected from the OT network, which is the 5G connection. So we're sending the data directly from the gateway up to the cloud. The two partners that we worked with on this project were ifm, big sensor manufacturer that actually did the wired sensors into an industrial network called IO-Link. So they're physically wired into the gateway and then in the gateway we have a solution from our partner Telit that has deviceWISE software that actually takes the data in, runs the analytics on it, the logic, and then visualizes that data locally on those panels and also up to their cloud, which is what we're looking at. So they can look at it locally, they're in the plant and then up in the cloud on a phone or a tablet, whatever, when they're at home. >> We're talking about a small business here. I don't know how many employees they have, but it's not thousands. And I love that you're talking about an IT network and an OT network. And so they wanted, it is very common when we talk about industrial internet of things use cases, but we're talking about a tiny business here. >> Warren: Correct. >> They wanted to separate those networks because of cost, because of contention. Explain why. >> Yeah, just because, I mean, they're running their ERP system, their payroll, all of their kind of the way they run their business on their IT network and you don't want to have the same traffic out on the factory floor on that network, so it was pretty important. And the other thing is we really, one of the things that we didn't want to do in this project is interrupt their production process at all. So we installed this entire system in two days. They didn't have to shut down, they didn't have to stop. We didn't have to interrupt their process at all. It was like we were invisible there and we spun the thing up and within two days, very simple, easy, but tremendous value for their business. >> Talk about new markets here. I mean, it's like any company that's analog that needs to go digital. It's like 99% of the companies on the planet. What are you guys seeing out there in terms of the types of examples beyond breweries? >> Yeah, I could talk to that. So I spent a lot of time over the last couple years running my own little IoT company and a lot of it being in agriculture. So like in Washington state, 70% of the world's hops is actually grown in Washington state. It's my hometown. But in the Ag producing regions, there's lack of connectivity. So there's interest in private networks because the carriers aren't necessarily deploying it. But because we have the vast amount of hops there's a lot of IPAs, a lot of hoppy IPAs that come out of Seattle. And with that, there's a ton of craft breweries that are about the same size, some are a little larger. Anheuser-Busch and InBev and Heineken they've got great IoT platforms. They've done it. They're mass scale, they have to digitize. But the smaller shops, they don't, when we talk about IT/OT separation, they're not aware of that. They think it's just, I get local broadband and I get wifi and one hotspot inside my facility and it works. So a little bit of it was the education. I have got years in IT/OT security in my background so that education and we come forward with a solution that actually does that for them. And now they're aware of it. So now when they're asking questions of other vendors that are trying to sell them some type of solution, they're inherently aware of what should be done so they're not vulnerable to ransomware attacks, et cetera. So it's known as the Purdue Model. >> Well, what should they do? >> We came in and keep it completely separated and educated them because in the end too we'll build a design guide and a starter kit out of this that other brewers can use. Because I've toured dozens of breweries in Washington, the exact same scenario, analog gauges, analog process, very manual. And in the end, when you ask the brewer, what do they want out of this? It keeps them up at night because if the temperature goes out of range, because the chiller fails, >> They ruined. >> That's $30,000 lost in beer. That's a lot to a small business. However, it's also once they start digitizing the data and to Warren's point, it's read-only. We're not changing any of the process. We augmented on top of their existing systems. We didn't change their process. But now they have the ability to look at the data and see batch to batch consistency. Quality doesn't always mean best, it means consistency from batch to batch. Every beer from exhibit A from yesterday to two months from now of the same style of beer should be the same taste, flavor, boldness, et cetera. This is giving them the insights on it. >> It's like St. Louis Buds, when we were kids. We would buy the St. Louis Buds 'cause they tasted better than the Merrimack Buds. And then Budweiser made them all the same. >> Must be an East coast thing. >> It's an old guy thing, Dave. You weren't born yet. >> I was in high school. Yeah, I was in high school. >> We like the hops. >> We weren't 21. Do me a favor, clarify OT versus IT. It's something we talk about all the time, but not everyone's familiar with that separation. Define OT for me. >> It's really the factory floor. You got IT systems that are ERP systems, billing, you're getting your emails, stuff like that. Where the ransomware usually gets infected in. The OT side is the industrial control network. >> David: What's the 'O' stand for? >> Operation. >> David: Operation? >> Yeah, the operations side. >> 'Cause some people will think objects 'cause we think internet of things. >> The industrial operations, think of it that way. >> But in a sense those are things that are connected. >> And you think of that as they are the safety systems as well. So a machine, if someone doesn't push the stop button, you'd think if there's a lot of traffic on that network, it isn't guaranteed that that stop button actually stops that blade from coming down, someone's going to lose their arm. So it's very tied to safety, reliability, low latency. It is crafted in design that it never touches the internet inherently without having to go through a security gateway which is what we did. >> You mentioned the large companies like InBev, et cetera. You're saying they're already there. Are they not part of your target market? Or are there ways that you can help them? Is this really more of a small to mid-size company? >> For this particular solution, I think so, yeah. Because the cost to entry is low. I mean, you talk about InBev, they have millions of dollars of budgets to spend on OT. So they're completely automated from top to bottom. But these little craft brewers, which they're everywhere in the US. Vermont, Washington state, they're completely manual. A lot of these guys just started in their garage. And they just scaled up and they got a cult kind of following around their beers. One thing that we found here this week, when you talk around edge and 5G and beer, those things get people excited. In our booth we're serving beer, and all these kind of topics, it brings people together. >> And it lets the little guy compete more effectively with the big giants. >> Correct. >> And how do you do more with less as the little guy is kind of the big thing and to Warren's point, we have folks come up and say, "Great, this is for beer, but what about wine? What about the fermentation process of wine?" Same materials in the end. A vessel of some sort, maybe it's stainless steel. The clamps are the same, the sensors are the same. The parameters like temperature are key in any type of fermentation. We had someone talking about olive oil and using that. It's the same sanitary beverage style equipment. We grabbed sensors that were off the shelf and then we integrated them in and used the set of platforms that we could. How do we rapidly enable these guys at the lowest possible cost with stuff that's at the shelf. And there's four different companies in the solution. >> We were having a conversation with T-Mobile a little earlier and she mentioned the idea of this sounding scary. And this is a great example of showing that in fact, at a relatively small scale, this technology makes a lot of sense. So from that perspective, of course you can implement private 5G networks at an industrial scale with tens of millions of dollars of investment. But what about all of the other things below? And that seems to be a perfect example. >> Yeah, correct. And it's one of the things with the gateway and having flexibility the way Dell did a great job of putting really good modems in it. It had a wide spectrum range of what bands they support. So being able to say, at a larger facility, I mean, if Heineken wants to deploy something like this, oh, heck yeah, they probably could do it. And they might have a private 5G network, but let's say T-Mobile offers a private offering on their public via a slice. It's easy to connect that radio to it. You just change the sims. >> Is that how the CSPs fit here? How are they monetized? >> Yeah, correct. So one of our partners is T-Mobile and so we're working with them. We've got other telco partners that are coming on board in our lab. And so we'll do the same thing. We're going to take this back and put it in the lab and offer it up as others because the baseline building blocks or Lego blocks per se can be used in a bunch of different industries. It's really that starter point of giving folks the idea of what's possible. >> So small manufacturing, agriculture you mentioned, any other sort of use cases we should tune into? >> I think it's environmental monitoring, all of that stuff, I see it in IoT deployments all over the world. Just the simple starter kits 'cause a farmer doesn't want to get sold a solution, a platform, where he's got to hire a bunch of coders and partner with the big carriers. He just wants something that works. >> Another use case that we see a lot, a high cost in a lot of these places is the cost of energy. And a lot of companies don't know what they're spending on electricity. So a very simple energy monitoring system like that, it's a really good ROI. I'm going to spend five or $10,000 on a system like this, but I'm going to save $20,000 over a year 'cause I'm able to see, have visibility into that data. That's a lot of what this story's about, just giving visibility into the process. >> It's very cool, and like you said, it gets people excited. Is it a big market? How do you size it? Is it a big TAM? >> Yeah, so one thing that Dell brings to the table in this space is people are buying their laptops, their servers and whatnot from Dell and companies are comfortable in doing business with Dell because of our model direct to customer and whatnot. So our ability to bring a device like this to the OT space and have them have that same user experience they have with laptops and our client products in a ruggedized solution like this and bring a lot of partners to the table makes it easy for our customers to implement this across all kinds of industries. >> So we're talking to billions, tens of billions. Do we know how big this market is? What's the TAM? I mean, come on, you work for Dell. You have to do a TAM analysis. >> Yes, no, yeah. I mean, it really is in the billions. The market is huge for this one. I think we just tapped into it. We're kind of focused in on the brewery piece of it and the liquor piece of it, but the possibilities are endless. >> Yeah, that's tip of the spear. Guys, great story. >> It's scalable. I think the biggest thing, just my final feedback is working and partnering with Dell is we got something as small as this edge gateway that I can run a Packet Core on and run a 5G standalone node and then have one of the small little 5G radios out there. And I've got these deployed in a farm. Give the farmer an idea of what's possible, give him a unit on his tractor, and now he can do something that, we're providing connectivity he had never had before. But as we scale up, we've got the big brother to this. When we scale up from that, we got the telco size units that we can put. So it's very scalable. It's just a great suite of offerings. >> Yeah, outstanding. Guys, thanks for sharing the story. Great to have you on theCUBE. >> Good to be with you today. >> Stop by for beer later. >> You know it. All right, Dave Vellante for Dave Nicholson and the entire CUBE team, we're here live at the Fira in Barcelona MWC '23 day four. Keep it right there. (upbeat music)

Published Date : Mar 2 2023

SUMMARY :

that drive human progress. and Scott Waller, the CTO of that we're going to talk about. the capabilities to do it of finding these guys. for the entire industry, So the value of it, Explain the story. of the brewery back in November timeframe. and by the time they realized of this workflow here? is the final product. and into the edge gateway. that from this dashboard. that in the floor instead Scott: This is actually and I'm thinking something's that other breweries might be able to use. nuts and bolts of the system. Pull that up again that go on the other side. so the devices that are Is that correct? This particular gateway. if it's hard wire. It could be, yes. that actually takes the data in, And I love that you're because of cost, because of contention. And the other thing is we really, It's like 99% of the that are about the same size, And in the end, when you ask the brewer, We're not changing any of the process. than the Merrimack Buds. It's an old guy thing, Dave. I was in high school. It's something we talk about all the time, It's really the factory floor. 'cause we think internet of things. The industrial operations, But in a sense those are doesn't push the stop button, You mentioned the large Because the cost to entry is low. And it lets the little is kind of the big thing and she mentioned the idea And it's one of the of giving folks the all over the world. places is the cost of energy. It's very cool, and like you and bring a lot of partners to the table What's the TAM? and the liquor piece of it, Yeah, that's tip of the spear. got the big brother to this. Guys, thanks for sharing the story. and the entire CUBE team,

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Ken Byrnes, Dell Technologies & David Trigg, Dell Technologies | MWC Barcelona 2023


 

>> Narrator: TheCUBE's live coverage is made possible by funding from Dell Technologies. Creating technologies that drive human progress. >> All right, welcome back to the Fira in Barcelona. This is Dave Vellante with Dave Nicholson. Day 4 of coverage MWC 23. We've been talking all week about the disaggregation of the telco networks, how telcos need to increase revenue how they're not going to let the over the top providers do it again. They want to charge Netflix, right? And Netflix is punching back. There maybe are better ways to do revenue acceleration. We're going to talk to that topic with Dave Trigg who's the Global Vice President of Telecom systems business at Dell Technologies. And Ken Burns, who's a global telecom partner, sales lead. Guys, good to see you. >> Good to see you. Great to be here. >> Dave, you heard my, you're welcome. You heard my intro. It's got to be better ways to, for the telcos to make money. How can they accelerate revenue beyond taxing Netflix? >> Yeah, well, well first of all, sort of the promise of 5G, and a lot of people talk about 5G as the enterprise G. Right? So the promise of 5G is to really help drive revenue enterprise use cases. And so, it's sort of the promise of the next generation of technology, but it's not easy to figure out how we monetize that. And so we think Dell has a pretty significant role to play. It's a CEO conversation for every telco and how they accelerate. And so it's an area we're investing heavily into three different areas for telcos. One is the IT space. Dell's done that forever. 90% of the companies leaning in on that. The other places network, network's more about cost takeout. And the third area where we're investing in is working with what we call their line of businesses, but it's really their business units, right? How can we sit down with them and really understand what services do they take to market? Where do they go? So, we're making significant investments. So one way they can do it is working with Dell and and we're making big investments 'cause in most Geos we have a fairly significant sales force. We've brought in an industry leader to help us put it together. And we're getting very focused on this space and, you know, looking forward to talking more about it. >> So Ken, you know, the space inside and out, we just had at AT&T on... >> Dave Trigg: Yep. >> And they were saying we have to be hypersensitive because of our platinum brand to the use of personal information. >> Ken: Yeah. >> So we're not going to go there yet. We're not going to go directly monetize, but yet I'm thinking well, Netflix knows what I'm watching and they're making recommendations and they're, and and that's how they make money. And so the, the telcos are, are shy about doing that for right reasons, but they want to make better offers. They want to put, put forth better bundles. You know, they don't, they don't want to spend all their time trying to figure that out and not being able to change when they need to change. So, so what is the answer? If they're not going to go toward that direct monetization of data? >> Ken: Yeah. >> How do they get there? >> So I, I joined Dell in- at the end of June and brought on, as David said, to, to build and lead this what we call the line of business strategy, right? And ultimately what it is is tying together Dell technology solutions and the best of breed of what the telecoms bring to bear to solve the business outcomes of our joint customers. And there's a few jewels inside of Dell. One of it is that we have 35,000 sellers out there all touching enterprise business customers. And we have a really good understanding of what those customer needs are and you know what their outcomes needs to be. The other jewel is we have a really good understanding of how to solve those business outcomes. Dell is an open company. We work with thousands of integrators, and we have a really good insight in terms of how to solve those business outcomes, right? And so in my conversations with the telecom companies when you talk about, you know combining the best assets of Dell with their capabilities and we're all talking to the same customers, right? And if we're giving them the same story on these solutions solving business outcomes it's a beautiful thing. It's a time to market. >> What's an example of a, of a, of a situation where you'll partner with telcos that's going to drive revenue for, for both of you and value for the customer? >> Yeah, great question. So we've been laser focused on four key areas, cyber, well, let me start off with connected laptops, cyber, private mobility, and edge. Right? Now, the last two are a little bit squishy, but I'll I'll get to that in a bit, right? Because ultimately I feel like with this 5G market, we could actually make the market. And the way that we've been positioning this is almost, almost on a journey for IOT. When we talk about laptops, right? Dell is the, is the number one company in the world to sell business laptops. Well, if we start selling connected laptops the telcos are starting to say, well, you know what? If all of those laptops get connected to my network, that's a ton of 5G activations, right? We have the used cases on why having a connected workforce makes sense, right? So we're sharing that with the telcos to not simply sell a laptop, but to sell the company on why it makes sense to have that connected workforce. >> Dave Vellante: Why does it make sense? It could change the end customer. >> Ken: Yeah. So, you know, I'm probably not the best to answer that one right? But, but ultimately, you know Dell is selling millions and millions of laptops out there. And, and again, the Verizon's, the AT&T's, the T-mobile's, they're seeing the opportunity that, you know, connecting those laptops, give those the 5G activations right? But Dave, you know, the way that we've been positioning this is it's not simply a laptop could be really a Trojan horse into this IOT journey. Because ultimately, if you sell a thousand laptops to an enterprise company and you're connecting a thousand of their employees, you're connecting people, right? And we can give the analytics around that, what they're using it for, you know, making sure that the security, the bios, all of that is up to date. So now that you're connecting their people you could open up the conversation to why don't we we connect your place and, you know, allowing the telecom companies to come in and educate customers and the Dell sales force on why a private 5G mobility network makes sense to connecting places. That's a great opportunity. When you connect the place, the next part of that journey is connecting things in that place. Robotics, sensors, et cetera, right? And, and so really, so we're on the journey of people, places, things. >> So they got the cyber angle angle in there, Dave. That, that's clear benefit. If you, you know, if you got all these bespoke laptops and they're all at different levels you're going to get, you know, you're going to get hacked anyway. >> Ken: That's right. >> You're going to get hacked worse. >> Yeah. I'm curious, as you go to market, do you see significant differences? You don't have to name any names, but I imagine that there are behemoths that could be laggards because essentially they feel like they're the toll booth and all they have to do is collect, keep collecting the tolls. Whereas some of the smaller, more nimble, more agile entities that you might deal with might be more receptive to this message. That seems to be the sort of way the circle of life are. Are you seeing that? Are you seeing the big ones? Are you seeing the, you know, the aircraft carriers realizing that we got to turn into the wind guys and if we don't start turning into the wind now we're going to be in trouble. >> So this conference has been absolutely fantastic allowing us to speak with, you know, probably 30 plus telecom operators around this strategy, right? And all of the big guys, they've invested hundreds of billions of dollars in their 5G network and they haven't really seen the ROI. So when we're coming into them with a story about how Dell can help monetize their 5G network I got to tell you they're pretty excited >> Dave Nicholson: So they're receptive? >> Oh my God. They are very receptive >> So that's the big question, right? I mean is, who's, is anybody ever going to make any money off of 5G? And Ken, you were saying that private mobility and edge are a little fuzzy but I think from a strategy standpoint I mean that is a potential gold mine. >> Yeah, but it, for, for lot of the telcos and most telcos it's a pretty significant shift in mentality, right? Cause they are used to selling sim cards to some degree and how many sim cards are they selling and how many, what other used cases? And really to get to the point where they understand the use case, 'cause to get into the enterprise to really get into what can they do to help power a enterprise business more wholly. They've got to understand the use case. They got to understand the more complete solution. You know, Dell's been doing that for years. And that's where we can bring our Salesforce, our capabilities, our understanding of the customer. 'cause even your original question around AT&T and trying to understand the data, that's just really a how do you get better understanding of your customer, right? >> Right. Absolutely. >> And, and combined we're better together 'cause we bring a more complete picture of understanding our customers and then how can we help them understand what the edge is. Cause nobody's ever bought an Edge, right? They're buying an Edge to get a business outcome. You know, back in the day, nobody ever bought a data lake, right? Like, you know, they're buying an outcome. They want to use, use that data lake or they want to use the edge to deliver something. They want to use 5G. And 5G has very real capabilities. It's got intrinsic security, which, you know a lot of the wifi doesn't. It's got guaranteed on time, you know, for areas where you can't lose connectivity: autonomous vehicles, et cetera. So it's got very real capabilities that helps deliver that outcome. But you got to be able to translate that into the en- enterprise language to help them solve a problem. And that's where we think we need the help of the telcos. I think the telcos we can help them as well and, and really go drive that outcome. >> So Dell's bringing its go to market expertise and its technology. The telcos obviously have the the connectivity piece and what they do. There's no overlap in terms of the... >> Yeah. >> The, the equipment and the software that you're selling. I mean, they're going to, they're going to take your equipment and create new networks. Beautiful. And, and it's interesting you, like, you think about how Dell has transformed prior to EMC, Dell was, you know, PC maker with a subpar enterprise business, right? Kind of a wannabe enterprise business. Sorry Dell, it's the truth. And then EMC was largely, you know, a company sold storage boxes, but you owned VMware and then brought those two together. Now all of a sudden you had Dell powerhouse leader and Michael Dell, you had VMware incredibly strategic and important and it got EMC with amazing go to market. All of a sudden this Dell, Dell technologies became incredibly attractive to CIOs, C-level executives, board level. And you've come out of that transition VMware's now a separate company, right? And now, but now you have these relationships and you got the shops to be able to go into these edge locations at companies And actually go partner with the telcos. And you got a very compelling value proposition. >> Well, it's been interesting as in, in this show, again most telcos think of Dell as a server provider, you know? Important, but not overly strategic in their journey. But as we've started to invest in this business we've started to invest in things like automation. We've brought together things in our Infra Blocks and then we help them develop revenue. We're not only helping 'em take costs out of their network we're not helping 'em take risk out of deploying that network. We're helping them accelerate the deployment of that network. And then we're helping 'em drive revenue. We are having, you know, they're starting to see us in a new light. Not done yet, but, you know, you can start to see, one, how they're looking at Dell and two, and then how we can go to market. And you know, a big part of that is helping 'em drive and generate revenue. >> Yeah. Well, as, as a, as a former EMC person myself, >> Yeah? >> I will assert that that strategic DNA was injected into Dell by the acquisition of, of EMC. And I'm sticking... >> I won't say that. Okay I'll believe you on that. >> I'm sticking with the story. And it makes sense when you think about moving up market, that's the natural thing. What's, what's what's nearly impossible is to say, we sell semi-trucks but we want to get into the personal pickup truck market. That's that, that doesn't work. Going the other way works. >> Dave Trigg: Yeah. >> Now, now back to the conversation that you had with, with, with AT&T. I'm not buying this whole, no offense to AT&T, but I'm not buying this whole story that, you know, oh we're concerned about our branded customer data. That sounds like someone who's a little bit too comfortable with their existing revenue stream. If I'm out there, I want to be out partnering with folks who are truly aggressive about, about coming up with the next cool thing. You guys are talking about being connected in a laptop. Someone would say, well I got wifi. No, no, no. I'm thinking I want to sim in my laptop cause I don't want to screw around with wifi. Okay, fine. If I know I'm going to be somewhere with excellent wifi connectivity, great. But most of the time it's not excellent. >> That's right. >> So the idea that I could maybe hit F2 and have it switch over to my sim and know that anywhere that I've got coverage, I have high speed connections. Just the convenience of that. >> Ken: Absolutely. >> I'd pay extra for that as an end user consumer. >> Absolutely. >> And I pay for the service. >> Like I tell you, if it interests AT&T I think it's more not, they ask, they're comfortable. They don't know how to monetize that data. Now, of course, AT&T has a media >> Dave Nicholson: Business necessity is the mother of invention. If they don't see the necessity then they're not going to think about it. >> It's a mentality shift. Yes, but, but when you start talking about private mobility and edge, there's there's no concern about personal information there. You're going in with basically a business transformation. Hey, your, your business is, is not, not digital. It's not automated. Now we're going to automate that and digitize that. It's like the, the Dell booth with the beer guys. >> Right. >> You saw that, right? >> I mean that's, I mean that's a simple application. Yeah, a perfect example of how you network and use this technology. >> I mean, how many non-digital businesses are that that need to go digital? >> Dave Nicholson: Like, hundred percent of them. >> Everyone. >> Dave Nicholson: Pretty much. >> Yeah. And this, and this jewel that we have inside of Dell our global industries group, right, where we're investing really heavily in terms of what is the manufacturing industry looking for retail, finance, et cetera. So we have a CTO that came in, that it would be the CTO of manufacturing that gives us a really good opportunity to go to at AT&T or to Verizon or any telco out there, right? To, to say, these are the outcomes. There's Dell technology already in place. How do we connect it to your network? How do we leverage your assets, your manager professional services to provide a richer experience? So it's, there's, you said before Dave, there's really no overlap between Dell and, and our telecom partners. >> You guys making some serious investments here. I mean I, I've been, I was been critical over the years of, hey, you can't just take an X86 block, put a name on it that says edge something and throw it over the fence because that's what you were doing. >> Dave Trigg: And we would agree. >> Yeah. Right. But, of course, but that's all you had at the time. And so you put some... >> We may not have agreed then, but we would agree. >> You bought, brought some people in, you know, like Ken, who really know the business. You brought people into the technical side and you can really see it happening. It's not going to happen overnight. You know, I mean, you know if I were an investor in Dell, I'd be like, okay when are you going to start making money at this business? I'd be like, be patient. You know, it's going to take some time but look at the TAM. >> Yep. >> You know, you guys do a good, good TAM. Tennis is a pro at this stuff. >> We've been at, we've been at this two, three years and we're just now coming with some real material products. You've seen our server line really start to get more purpose-built, really start to get in there as we've started to put out some software that allows for quicker automation, quicker deployments. We have some telcos that are using it to deploy at 10,000 locations. They're literally turning up thousands of locations a week. And so yeah, we're starting to put out some real capability. Got a long way to go. A lot of exciting things on the roadmap. But to your point, it doesn't, you know the ship doesn't turn overnight, you know. >> It could be a really meaningful portion of Dell's business. I'm, I'm excited for the day that Tom Sweet starts reporting on it. Here's our telco business. Yeah. The telco business. But that's not going to happen overnight. But you know, Dell's pretty good at things like ROI. And so you guys do a lot of planning a lot of TAM analysis, a lot of technical analysis, bringing the ecosystem together. That's what this business needs. I, I just don't, it's, it feels unstoppable. You know, you're at this show everybody recognizes the need to open up. Some telcos are moving faster than others. The ones that move faster are going to disrupt. They're going to probably make some mistakes, you know but they're going to get there first. >> Well we've, we've seen the disruptors are making some mistakes and are kind of re- they're already at the phase where they're reevaluating, you know, their approach. Which is great. You know, you, you learn and adjust. You know, you run into a wall, you, you make a turn. And the interesting thing, one of the biggest learnings I've taken out of the show is talking to a bunch of the telcos that are a little bit more of the laggards. They're like, Nope, we, we don't believe in open. We don't think we can do it. We don't have the skillset. They're maybe in a geo that it's hard to find the skillset. As they've been talking to us, and we've been talking about, there's almost a glimmer of hope. They're not convinced yet, but they're like, well wait, maybe we can do this. Maybe open, you know, does give us choice. Maybe it can help us accelerate revenue. So it's been interesting to see a little bit of the, just a little bit, but a little bit of that shift. >> We all remember at 2010, 2011, you talked to banks and financial services companies about, the heck, the Cloud is happening, the Cloud's going to take over the world. We're never going to go into the Cloud. Now they're the biggest, you know Capital One's launching Cloud businesses, Western Union, I mean, they're all in the cloud, right? I mean, it's the same thing's going to happen here. Might, it might take a different pattern. Maybe it takes a little longer, but it's, it's it's a fate are completely >> I was in high school then, so I don't remember all that. >> Sorry, Dave. >> Wow, that was a low blow, like you know? >> But, but the, but the one thing that is for sure there's money to be made convincing people to get off of the backs of the dinosaurs they're riding. >> Dave Vellante: That's right. >> And also, the other thing that's a certainty is that it's not easy. And because it's not easy, there's opportunity there. So I know, I know it's, it, it, it, it, it all sounds great to talk about the the wonderful vision of the future, but I know how hard the the road is that you have to go down to get people, especially if you're comfortable with the revenue stream, if you're comfortable running the plumbing. If you're so comfortable that you can get up on stage and say, I want more money from you to pump your con- your content across my network. I love the Netflix retort, right Dave? >> Yeah, totally Dave. And, but the, the other thing is, telco's a great business. It's, they got monopolies that print money. So... >> Dave Nicholson: It's rational. It's rational. I understand. >> There's less of an incentive to move but what's going to be the incentive is guys like Dish Network coming in saying, we're going to, we're going to disrupt, we're going to build new apps. >> That's right. >> Yeah. >> Well and it's, you know, revenue acceleration, the board level, the CEO level know that they have to, you know, do things different. But to your point, it's just hard, and there's so much gravity there. There's hundreds of years literally of gravity of how they've operated their business. To your point, a lot of them, you know, lot- most of 'em were regulated and most Geos around the world at one point, right? They were government owned or government regulated entities. It's, it's a big ship to turn and it's really hard. We're not claiming we can help them turn the ship overnight but we think we can help evolve them. We think we can go along with the journey and we do think we are better together. >> IT the network and the line of business. Love the strategy. Guys, thanks so much for coming in theCUBE. >> Thank you so much. >> Thank you. >> All right, for Dave, Nicholson, Dave Vellante here, John Furrier is in our Palo Alto studio banging out all the news, keep it right there. TheCUBE's coverage of MWC 23. We'll be right back.

Published Date : Mar 2 2023

SUMMARY :

that drive human progress. of the telco networks, how Great to be here. for the telcos to make money. 90% of the companies leaning in on that. So Ken, you know, the space of our platinum brand to the If they're not going to go toward that of how to solve those business outcomes. the telcos are starting to the end customer. allowing the telecom companies to come in and they're all at different levels and all they have to do is collect, I got to tell you they're pretty excited So that's the big question, right? And really to get Right. a lot of the wifi doesn't. the connectivity piece and what they do. And then EMC was largely, you know, And you know, a big part a former EMC person myself, into Dell by the acquisition I'll believe you on that. And it makes sense when you think about But most of the time it's not excellent. So the idea that I could I'd pay extra for that They don't know how to monetize that data. then they're not going to think about it. Yes, but, but when you start talking Yeah, a perfect example of how you network Dave Nicholson: Like, a really good opportunity to over the years of, hey, you And so you put some... then, but we would agree. You know, it's going to take some time You know, you guys do a good, good TAM. the ship doesn't turn overnight, you know. everybody recognizes the need to open up. of the telcos that are a little the Cloud's going to take over the world. I was in high school then, there's money to be made the road is that you have that print money. I understand. There's less of an incentive to move of them, you know, lot- the line of business. banging out all the news,

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Tammy Whyman, Telco & Kurt Schaubach, Federated Wireless | MWC Barcelona 2023


 

>> Announcer: The cube's live coverage is made possible by funding from Dell Technologies, creating technologies that drive human progress. (upbeat music) (background indistinct chatter) >> Good morning from Barcelona, everyone. It's theCUBE live at MWC23, day three of our four days of coverage. Lisa Martin here with Dave Nicholson. Dave, we have had some great conversations. Can't believe it's day three already. Anything sticking out at you from a thematic perspective that really caught your eye the last couple days? >> I guess I go back to kind of our experience with sort of the generalized world of information technology and a lot of the parallels between what's been happening in other parts of the economy and what's happening in the telecom space now. So it helps me understand some of the complexity when I tie it back to things that I'm aware of >> A lot of complexity, but a big ecosystem that's growing. We're going to be talking more about the ecosystem next and what they're doing to really enable customers CSPs to deliver services. We've got two guests here, Tammy Wyman joins us the Global head of Partners Telco at AWS. And Kurt Schaubach, CTO of Federated Wireless. Welcome to theCUBE Guys. >> Thank you. >> Thank you. >> Great to have you here, day three. Lots of announcements, lots of news at MWC. But Tammy, there's been a lot of announcements from partners with AWS this week. Talk to us a little bit more about first of all, the partner program and then let's unpack some of those announcements. One of them is with Federated Wireless. >> Sure. Yeah. So AWS created the partner program 10 years ago when they really started to understand the value of bringing together the ecosystem. So, I think we're starting to see how this is becoming a reality. So now we 100,000 partners later, 150 countries, 70% of those partners are outside of the US. So truly the global nature and partners being ISVs, GSIs. And then in the telco space, we're actually looking at how we help CSBs become partners of AWS and bring new revenue streams. So that's how we start having the discussions around Federated Wireless. >> Talk a little bit about Federated Wireless, Kurt, give the audience an overview of what you guys are doing and then maybe give us some commentary on the partnership. >> Sure. So we're a shared spectrum and private wireless company, and we actually started working with AWS about five years ago to take this model that we developed to perfect the use of shared spectrum to enable enterprise communications and bring the power of 5G to the enterprise to bring it to all of the AWS customers and partners. So through that now through we're one of the partner network participants. We're working very closely with the AWS team on bringing this, really unique form of connectivity to all sorts of different enterprise use cases from solving manufacturing and warehouse logistics issues to providing connectivity to mines, enhancing the experience for students on a university campus. So it's a really exciting partnership. Everything that we deliver on an end-to-end basis from design deployment to bringing the infrastructure on-prem, all runs on AWS. (background indistinct chatter) >> So a lot of the conversations that we've had sort of start with this concept of the radio access network and frankly in at least the public domain cellular sites. And so all of a sudden it's sort of grounded in this physical reality of these towers with these boxes of equipment on the tower, at the base of the tower, connected to other things. How does AWS and Federated Wireless, where do you fit in that model in terms of equipment at the base of a tower versus what having that be off-premises in some way or another. Kind of give us more of a flavor for the kind of physical reality of what you guys are doing? >> Yeah, I'll start. >> Yeah, Tammy. >> I'll hand it over to the real expert but from an AWS perspective, what we're finding is really I don't know if it's even a convergence or kind of a delaying of the network. So customers are, they don't care if they're on Wi-Fi if they're on public spectrum, if they're on private spectrum, what they want are networks that are able to talk to each other and to provide the right connectivity at the right time and with the right pricing model. So by moving to the cloud that allows us that flexibility to be able to offer the quality of service and to be able to bring in a larger ecosystem of partners as with the networks are almost disaggregated. >> So does the AWS strategy focus solely on things that are happening in, say, AWS locations or AWS data centers? Or is AWS also getting into the arena of what I would refer to as an Outpost in an AWS parlance where physical equipment that's running a stack might actually also be located physically where the communications towers are? What does that mix look like in terms of your strategy? >> Yeah, certainly as customers are looking at hybrid cloud environments, we started looking at how we can use Outpost as part of the network. So, we've got some great use cases where we're taking Outpost into the edge of operators networks, and really starting to have radio in the cloud. We've launched with Dish earlier, and now we're starting to see some other announcements that we've made with Nokia about having ran in the cloud as well. So using Outpost, that's one of our key strategies. It creates, again, a lot of flexibility for the hybrid cloud environment and brings a lot of that compute power to the edge of the network. >> Let's talk about some of the announcements. Tammy was reading that AWS is expanding, its telecom and 5g, private 5G network support. You've also unveiled the AWS Telco Network Builder service. Talk about that, who that's targeted for. What does an operator do with AWS on this? Or maybe you guys can talk about that together. >> Sure. Would you like to start? I can talk. All right. So from the network builder, it's aimed at the, I would say the persona that it's aimed at would be the network engineer within the CSPs. And there was a bit of a difficulty when you want to design a telco network on AWS versus the way that the network engineers would traditionally design. So I'm going to call them protocols, but you know I can imagine saying, "I really want to build this on the cloud, but they're making me move away from my typical way that I design a network and move it into a cloud world." So what we did was really kind of create this template saying, "You can build the network as you always do and we are going to put the magic behind it to translate it into a cloud world." So just really facilitating and taking some of the friction out of the building of the network. >> What was the catalyst for that? I think Dish and Swisscom you've been working with but talk about the catalyst for doing that and how it's facilitating change because part of that's change management with how network engineers actually function and how they work. >> Absolutely, yeah. And we're looking, we listen to customers and we're trying to understand what are those friction points? What would make it easier? And that was one that we heard consistently. So we wanted to apply a bit of our experience and the way that we're able to use data translate that using code so that you're building a network in your traditional way, and then it kind of spits out what's the formula to build the network in the cloud. >> Got it. Kurt, talk about, yeah, I saw that there was just an announcement that Federated Wireless made JBG Smith. Talk to us more about that. What will federated help them to create and how are you all working together? >> Sure. So JBG Smith is the exclusive redeveloper of an area just on the other side of the Potomac from Washington DC called National Landing. And it's about half the size of Manhattan. So it's an enormous area that's getting redeveloped. It's the home of Amazon's new HQ two location. And JBG Smith is investing in addition to the commercial real estate, digital place making a place where people live, work, play, and connect. And part of that is bringing an enhanced level of connectivity to people's homes, their residents, the enterprise, and private wireless is a key component of that. So when we talk about private wireless, what we're doing with AWS is giving an enterprise the freedom to operate a network independent of a mobile network operator. So that means everything from the ran to the core to the applications that run on this network are sort of within the domain of the enterprise merging 5G and edge compute and driving new business outcomes. That's really the most important thing. We can talk a lot about 5G here at MWC about what the enterprise really cares about are new business outcomes how do they become more efficient? And that's really what private wireless helps enable. >> So help us connect the dots. When we talk about private wireless we've definitely been in learning mode here. Well, I'll speak for myself going around and looking at some of the exhibits and seeing how things work. And I know that I wasn't necessarily a 100% clear on this connection between a 5G private wireless network today and where Wi-Fi still comes into play. So if I am a new resident in this area, happily living near the amazing new presence of AWS on the East coast, and I want to use my mobile device how am I connected into that private wireless network? What does that look like as a practical matter? >> So that example that you've just referred to is really something that we enable through neutral host. So in fact, what we're able to do through this private network is also create carrier connectivity. Basically create a pipe almost for the carriers to be able to reach a consumer device like that. A lot of private wireless is also driving business outcomes with enterprises. So work that we're doing, like for example, with the Cal Poly out in California, for example is to enable a new 5G innovation platform. So this is driving all sorts of new 5G research and innovation with the university, new applications around IoT. And they need the ability to do that indoors, outdoors in a way that's sort of free from the domain of connectivity to a a mobile network operator and having the freedom and flexibility to do that, merging that with edge compute. Those are some really important components. We're also doing a lot of work in things like warehouses. Think of a warehouse as being this very complex RF environment. You want to bring robotics you want to bring better inventory management and Wi-Fi just isn't an effective means of providing really reliable indoor coverage. You need more secure networks you need lower latency and the ability to move more data around again, merging new applications with edge compute and that's where private wireless really shines. >> So this is where we do the shout out to my daughter Rachel Nicholson, who is currently a junior at Cal Poly San Luis Obispo. Rachel, get plenty of sleep and get your homework done. >> Lisa: She better be studying. >> I held up my mobile device and I should have said full disclosure, we have spotty cellular service where I live. So I think of this as a Wi-Fi connected device, in fact. So maybe I confuse the issue at least. >> Tammy, talk to us a little bit about the architecture from an AWS perspective that is enabling JBG Smith, Cal Poly is this, we're talking an edge architecture, but give us a little bit more of an understanding of what that actually technically looks like. >> Alright, I would love to pass this one over to Kurt. >> Okay. >> So I'm sorry, just in terms of? >> Wanting to understand the AWS architecture this is an edge based architecture hosted on what? On AWS snow, application storage. Give us a picture of what that looks like. >> Right. So I mean, the beauty of this is the simplicity in it. So we're able to bring an AWS snowball, snow cone, edge appliance that runs a pack of core. We're able to run workloads on that locally so some applications, but we also obviously have the ability to bring that out to the public cloud. So depending on what the user application is, we look at anything from the AWS snow family to Outpost and sort of develop templates or solutions depending on what the customer workloads demand. But the innovation that's happened, especially around the pack core and how we can make that so compact and able to run on such a capable appliance is really powerful. >> Yeah, and I will add that I think the diversification of the different connectivity modules that we have a lot of them have been developed because of the needs from the telco industry. So the adaptation of Outpost to run into the edge, the snow family. So the telco industry is really leading a lot of the developments that AWS takes to market in the end because of the nature of having to have networks that are able to disconnect, ruggedize environments, the latency, the numerous use cases that our telco customers are facing to take to their end customers. So like it really allows us to adapt and bring the right network to the right place and the right environment. And even for the same customer they may have different satellite offices or remote sites that need different connectivity needs. >> Right. So it sounds like that collaboration between AWS and telco is quite strong and symbiotic, it sounds like. >> Tammy: Absolutely. >> So we talked about a number of the announcements in our final minutes. I want to talk about integrated private wireless that was just announced last week. What is that? Who are the users going to be? And I understand T-Mobile is involved there. >> Yes. Yeah. So this is a program that we launched based on what we're seeing is kind of a convergence of the ecosystem of private wireless. So we wanted to be able to create a program which is offering spectrum that is regulated as well. And we wanted to offer that on in a more of a multi country environment. So we launched with T-Mobile, Telephonica, KDDI and a number of other succeed, as a start to start being able to bring the regulated spectrum into the picture and as well other ISVs who are going to be bringing unique use cases so that when you look at, well we've got the connectivity into this environment, the mine or the port, what are those use cases? You know, so ISVs who are providing maybe asset tracking or some of the health and safety and we bring them in as part of the program. And I think an important piece is the actual discoverability of this, because when you think about that if you're a buyer on the other side, like where do I start? So we created a portal with this group of ISVs and partners so that one could come together and kind of build what are my needs? And then they start picking through and then the ecosystem would be recommended to them. So it's a really a way to discover and to also procure a private wireless network much more easily than could be done in the past. >> That's a great service >> And we're learning a lot from the market. And what we're doing together in our partnership is through a lot of these sort of ruggedized remote location deployments that we're doing, mines, clearing underbrush and forest forest areas to prevent forest fires. There's a tremendous number of applications for private wireless where sort of the conventional carrier networks just aren't prioritized to serve. And you need a different level of connectivity. Privacy is big concern as well. Data security. Keeping data on premise, which is a another big application that we were able to drive through these edge compute platforms. >> Awesome. Guys, thank you so much for joining us on the program talking about what AWS Federated are doing together and how you're really helping to evolve the telco landscape and make life ultimately easier for all the Nicholsons to connect over Wi-Fi, our private 5g. >> Keep us in touch. And from two Californians you had us when you said clear the brush, prevent fires. >> You did. Thanks guys, it was a pleasure having you on the program. >> Thank you. >> Thank you. >> Our pleasure. For our guest and for Dave Nicholson, I'm Lisa Martin. You're watching theCUBE Live from our third day of coverage of MWC23. Stick around Dave and I will be right back with our next guest. (upbeat music)

Published Date : Mar 1 2023

SUMMARY :

that drive human progress. eye the last couple days? and a lot of the parallels the Global head of Partners Telco at AWS. the partner program and then let's unpack So AWS created the partner commentary on the partnership. and bring the power of So a lot of the So by moving to the cloud that allows us and brings a lot of that compute power of the announcements. So from the network but talk about the catalyst for doing that and the way that we're Talk to us more about that. from the ran to the core and looking at some of the exhibits and the ability to move So this is where we do the shout out So maybe I confuse the issue at least. bit about the architecture pass this one over to Kurt. the AWS architecture the beauty of this is a lot of the developments that AWS and telco is quite strong and number of the announcements a convergence of the ecosystem a lot from the market. on the program talking the brush, prevent fires. having you on the program. of coverage of MWC23.

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Breaking Analysis: MWC 2023 goes beyond consumer & deep into enterprise tech


 

>> From theCUBE Studios in Palo Alto in Boston, bringing you data-driven insights from theCUBE and ETR, this is Breaking Analysis with Dave Vellante. >> While never really meant to be a consumer tech event, the rapid ascendancy of smartphones sucked much of the air out of Mobile World Congress over the years, now MWC. And while the device manufacturers continue to have a major presence at the show, the maturity of intelligent devices, longer life cycles, and the disaggregation of the network stack, have put enterprise technologies front and center in the telco business. Semiconductor manufacturers, network equipment players, infrastructure companies, cloud vendors, software providers, and a spate of startups are eyeing the trillion dollar plus communications industry as one of the next big things to watch this decade. Hello, and welcome to this week's Wikibon CUBE Insights, powered by ETR. In this Breaking Analysis, we bring you part two of our ongoing coverage of MWC '23, with some new data on enterprise players specifically in large telco environments, a brief glimpse at some of the pre-announcement news and corresponding themes ahead of MWC, and some of the key announcement areas we'll be watching at the show on theCUBE. Now, last week we shared some ETR data that showed how traditional enterprise tech players were performing, specifically within the telecoms vertical. Here's a new look at that data from ETR, which isolates the same companies, but cuts the data for what ETR calls large telco. The N in this cut is 196, down from 288 last week when we included all company sizes in the dataset. Now remember the two dimensions here, on the y-axis is net score, or spending momentum, and on the x-axis is pervasiveness in the data set. The table insert in the upper left informs how the dots and companies are plotted, and that red dotted line, the horizontal line at 40%, that indicates a highly elevated net score. Now while the data are not dramatically different in terms of relative positioning, there are a couple of changes at the margin. So just going down the list and focusing on net score. Azure is comparable, but slightly lower in this sector in the large telco than it was overall. Google Cloud comes in at number two, and basically swapped places with AWS, which drops slightly in the large telco relative to overall telco. Snowflake is also slightly down by one percentage point, but maintains its position. Remember Snowflake, overall, its net score is much, much higher when measuring across all verticals. Snowflake comes down in telco, and relative to overall, a little bit down in large telco, but it's making some moves to attack this market that we'll talk about in a moment. Next are Red Hat OpenStack and Databricks. About the same in large tech telco as they were an overall telco. Then there's Dell next that has a big presence at MWC and is getting serious about driving 16G adoption, and new servers, and edge servers, and other partnerships. Cisco and Red Hat OpenShift basically swapped spots when moving from all telco to large telco, as Cisco drops and Red Hat bumps up a bit. And VMware dropped about four percentage points in large telco. Accenture moved up dramatically, about nine percentage points in big telco, large telco relative to all telco. HPE dropped a couple of percentage points. Oracle stayed about the same. And IBM surprisingly dropped by about five points. So look, I understand not a ton of change in terms of spending momentum in the large sector versus telco overall, but some deltas. The bottom line for enterprise players is one, they're just getting started in this new disruption journey that they're on as the stack disaggregates. Two, all these players have experience in delivering horizontal solutions, but now working with partners and identifying big problems to be solved, and three, many of these companies are generally not the fastest moving firms relative to smaller disruptive disruptors. Now, cloud has been an exception in fairness. But the good news for the legacy infrastructure and IT companies is that the telco transformation and the 5G buildout is going to take years. So it's moving at a pace that is very favorable to many of these companies. Okay, so looking at just some of the pre-announcement highlights that have hit the wire this week, I want to give you a glimpse of the diversity of innovation that is occurring in the telecommunication space. You got semiconductor manufacturers, device makers, network equipment players, carriers, cloud vendors, enterprise tech companies, software companies, startups. Now we've included, you'll see in this list, we've included OpeRAN, that logo, because there's so much buzz around the topic and we're going to come back to that. But suffice it to say, there's no way we can cover all the announcements from the 2000 plus exhibitors at the show. So we're going to cherry pick here and make a few call outs. Hewlett Packard Enterprise announced an acquisition of an Italian private cellular network company called AthoNet. Zeus Kerravala wrote about it on SiliconANGLE if you want more details. Now interestingly, HPE has a partnership with Solana, which also does private 5G. But according to Zeus, Solona is more of an out-of-the-box solution, whereas AthoNet is designed for the core and requires more integration. And as you'll see in a moment, there's going to be a lot of talk at the show about private network. There's going to be a lot of news there from other competitors, and we're going to be watching that closely. And while many are concerned about the P5G, private 5G, encroaching on wifi, Kerravala doesn't see it that way. Rather, he feels that these private networks are really designed for more industrial, and you know mission critical environments, like factories, and warehouses that are run by robots, et cetera. 'Cause these can justify the increased expense of private networks. Whereas wifi remains a very low cost and flexible option for, you know, whatever offices and homes. Now, over to Dell. Dell announced its intent to go hard after opening up the telco network with the announcement that in the second half of this year it's going to begin shipping its infrastructure blocks for Red Hat. Remember it's like kind of the converged infrastructure for telco with a more open ecosystem and sort of more flexible, you know, more mature engineered system. Dell has also announced a range of PowerEdge servers for a variety of use cases. A big wide line bringing forth its 16G portfolio and aiming squarely at the telco space. Dell also announced, here we go, a private wireless offering with airspan, and Expedo, and a solution with AthoNet, the company HPE announced it was purchasing. So I guess Dell and HPE are now partnering up in the private wireless space, and yes, hell is freezing over folks. We'll see where that relationship goes in the mid- to long-term. Dell also announced new lab and certification capabilities, which we said last week was going to be critical for the further adoption of open ecosystem technology. So props to Dell for, you know, putting real emphasis and investment in that. AWS also made a number of announcements in this space including private wireless solutions and associated managed services. AWS named Deutsche Telekom, Orange, T-Mobile, Telefonica, and some others as partners. And AWS announced the stepped up partnership, specifically with T-Mobile, to bring AWS services to T-Mobile's network portfolio. Snowflake, back to Snowflake, announced its telecom data cloud. Remember we showed the data earlier, it's Snowflake not as strong in the telco sector, but they're continuing to move toward this go-to market alignment within key industries, realigning their go-to market by vertical. It also announced that AT&T, and a number of other partners, are collaborating to break down data silos specifically in telco. Look, essentially, this is Snowflake taking its core value prop to the telco vertical and forming key partnerships that resonate in the space. So think simplification, breaking down silos, data sharing, eventually data monetization. Samsung previewed its future capability to allow smartphones to access satellite services, something Apple has previously done. AMD, Intel, Marvell, Qualcomm, are all in the act, all the semiconductor players. Qualcomm for example, announced along with Telefonica, and Erickson, a 5G millimeter network that will be showcased in Spain at the event this coming week using Qualcomm Snapdragon chipset platform, based on none other than Arm technology. Of course, Arm we said is going to dominate the edge, and is is clearly doing so. It's got the volume advantage over, you know, traditional Intel, you know, X86 architectures. And it's no surprise that Microsoft is touting its open AI relationship. You're going to hear a lot of AI talk at this conference as is AI is now, you know, is the now topic. All right, we could go on and on and on. There's just so much going on at Mobile World Congress or MWC, that we just wanted to give you a glimpse of some of the highlights that we've been watching. Which brings us to the key topics and issues that we'll be exploring at MWC next week. We touched on some of this last week. A big topic of conversation will of course be, you know, 5G. Is it ever going to become real? Is it, is anybody ever going to make money at 5G? There's so much excitement around and anticipation around 5G. It has not lived up to the hype, but that's because the rollout, as we've previous reported, is going to take years. And part of that rollout is going to rely on the disaggregation of the hardened telco stack, as we reported last week and in previous Breaking Analysis episodes. OpenRAN is a big component of that evolution. You know, as our RAN intelligent controllers, RICs, which essentially the brain of OpenRAN, if you will. Now as we build out 5G networks at massive scale and accommodate unprecedented volumes of data and apply compute-hungry AI to all this data, the issue of energy efficiency is going to be front and center. It has to be. Not only is it a, you know, hot political issue, the reality is that improving power efficiency is compulsory or the whole vision of telco's future is going to come crashing down. So chip manufacturers, equipment makers, cloud providers, everybody is going to be doubling down and clicking on this topic. Let's talk about AI. AI as we said, it is the hot topic right now, but it is happening not only in consumer, with things like ChatGPT. And think about the theme of this Breaking Analysis in the enterprise, AI in the enterprise cannot be ChatGPT. It cannot be error prone the way ChatGPT is. It has to be clean, reliable, governed, accurate. It's got to be ethical. It's got to be trusted. Okay, we're going to have Zeus Kerravala on the show next week and definitely want to get his take on private networks and how they're going to impact wifi. You know, will private networks cannibalize wifi? If not, why not? He wrote about this again on SiliconANGLE if you want more details, and we're going to unpack that on theCUBE this week. And finally, as always we'll be following the data flows to understand where and how telcos, cloud players, startups, software companies, disruptors, legacy companies, end customers, how are they going to make money from new data opportunities? 'Cause we often say in theCUBE, don't ever bet against data. All right, that's a wrap for today. Remember theCUBE is going to be on location at MWC 2023 next week. We got a great set. We're in the walkway in between halls four and five, right in Congress Square, stand CS-60. Look for us, we got a full schedule. If you got a great story or you have news, stop by. We're going to try to get you on the program. I'll be there with Lisa Martin, co-hosting, David Nicholson as well, and the entire CUBE crew, so don't forget to come by and see us. I want to thank Alex Myerson, who's on production and manages the podcast, and Ken Schiffman, as well, in our Boston studio. Kristen Martin and Cheryl Knight help get the word out on social media and in our newsletters. And Rob Hof is our editor-in-chief over at SiliconANGLE.com. He does some great editing. Thank you. All right, remember all these episodes they are available as podcasts wherever you listen. All you got to do is search Breaking Analysis podcasts. I publish each week on Wikibon.com and SiliconANGLE.com. All the video content is available on demand at theCUBE.net, or you can email me directly if you want to get in touch David.Vellante@SiliconANGLE.com or DM me @DVellante, or comment on our LinkedIn posts. And please do check out ETR.ai for the best survey data in the enterprise tech business. This is Dave Vellante for theCUBE Insights, powered by ETR. Thanks for watching. We'll see you next week at Mobile World Congress '23, MWC '23, or next time on Breaking Analysis. (bright music)

Published Date : Feb 25 2023

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bringing you data-driven in the mid- to long-term.

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Brian Gracely & Idit Levine, Solo.io | KubeCon CloudNativeCon NA 2022


 

(bright upbeat music) >> Welcome back to Detroit guys and girls. Lisa Martin here with John Furrier. We've been on the floor at KubeCon + CloudNativeCon North America for about two days now. We've been breaking news, we would have a great conversations, John. We love talking with CUBE alumni whose companies are just taking off. And we get to do that next again. >> Well, this next segment's awesome. We have former CUBE host, Brian Gracely, here who's an executive in this company. And then the entrepreneur who we're going to talk with. She was on theCUBE when it just started now they're extremely successful. It's going to be a great conversation. >> It is, Idit Levine is here, the founder and CEO of solo.io. And as John mentioned, Brian Gracely. You know Brian. He's the VP of Product Marketing and Product Strategy now at solo.io. Guys, welcome to theCUBE, great to have you here. >> Thanks for having us. >> Idit: Thank so much for having us. >> Talk about what's going on. This is a rocket ship that you're riding. I was looking at your webpage, you have some amazing customers. T-Mobile, BMW, Amex, for a marketing guy it must be like, this is just- >> Brian: Yeah, you can't beat it. >> Kid in a candy store. >> Brian: Can't beat it. >> You can't beat it. >> For giant companies like that, giant brands, global, to trust a company of our size it's trust, it's great engineering, it's trust, it's fantastic. >> Idit, talk about the fast trajectory of this company and how you've been able to garner trust with such mass organizations in such a short time period. >> Yes, I think that mainly is just being the best. Honestly, that's the best approach I can say. The team that we build, honestly, and this is a great example of one of them, right? And we're basically getting the best people in the industry. So that's helpful a lot. We are very, very active on the open source community. So basically it building it, anyway, and by doing this they see us everywhere. They see our success. You're starting with a few customers, they're extremely successful and then you're just creating this amazing partnership with them. So we have a very, very unique way we're working with them. >> So hard work, good code. >> Yes. >> Smart people, experience. >> That's all you need. >> It's simple, why doesn't everyone do it? >> It's really easy. (all laughing) >> All good, congratulations. It's been fun to watch you guys grow. Brian, great to see you kicking butt in this great company. I got to ask about the landscape because I love the ServiceMeshCon you guys had on a co-located event on day zero here as part of that program, pretty packed house. >> Brian: Yep. >> A lot of great feedback. This whole ServiceMesh and where it fits in. You got Kubernetes. What's the update? Because everything's kind of coming together- >> Brian: Right. >> It's like jello in the refrigerator it kind of comes together at the same time. Where are we? >> I think the easiest way to think about it is, and it kind of mirrors this event perfectly. So the last four or five years, all about Kubernetes, built Kubernetes. So every one of our customers are the ones who have said, look, for the last two or three years, we've been building Kubernetes, we've had a certain amount of success with it, they're building applications faster, they're deploying and then that success leads to new challenges, right? So we sort of call that first Kubernetes part sort of CloudNative 1.0, this and this show is really CloudNative 2.0. What happens after Kubernetes service mesh? Is that what happens after Kubernetes? And for us, Istio now being part of the CNCF, huge, standardized, people are excited about it. And then we think we are the best at doing Istio from a service mesh perspective. So it's kind of perfect, perfect equation. >> Well, I'll turn it on, listen to your great Cloud cast podcast, plug there for you. You always say what is it and what isn't it? >> Brian: Yeah. >> What is your product and what isn't it? >> Yeah, so our product is, from a purely product perspective it's service mesh and API gateway. We integrate them in a way that nobody else does. So we make it easier to deploy, easier to manage, easier to secure. I mean, those two things ultimately are, if it's an internal API or it's an external API, we secure it, we route it, we can observe it. So if anybody's, you're building modern applications, you need this stuff in order to be able to go to market, deploy at scale all those sort of things. >> Idit, talk about some of your customer conversations. What are the big barriers that they've had, or the challenges, that solo.io comes in and just wipes off the table? >> Yeah, so I think that a lot of them, as Brian described it, very, rarely they had a success with Kubernetes, maybe a few clusters, but then they basically started to on-ramp more application on those clusters. They need more cluster maybe they want multi-class, multi-cloud. And they mainly wanted to enable the team, right? This is why we all here, right? What we wanted to eventually is to take a piece of the infrastructure and delegate it to our customers which is basically the application team. So I think that that's where they started to see the problem because it's one thing to take some open source project and deploy it very little bit but the scale, it's all about the scale. How do you enable all those millions of developers basically working on your platform? How do you scale multi-cloud? What's going on if one of them is down, how do you fill over? So that's exactly the problem that they have >> Lisa: Which is critical for- >> As bad as COVID was as a global thing, it was an amazing enabler for us because so many companies had to say... If you're a retail company, your front door was closed, but you still wanted to do business. So you had to figure out, how do I do mobile? How do I be agile? If you were a company that was dealing with like used cars your number of hits were through the roof because regular cars weren't available. So we have all these examples of companies who literally overnight, COVID was their digital transformation enabler. >> Lisa: Yes. Yes. >> And the scale that they had to deal with, the agility they had to deal with, and we sort of fit perfectly in that. They re-looked at what's our infrastructure look like? What's our security look like? We just happened to be right place in the right time. >> And they had skillset issues- >> Skillsets. >> Yeah. >> And the remote work- >> Right, right. >> Combined with- >> Exactly. >> Modern upgrade gun-to-the-head, almost, kind of mentality. >> And we're really an interesting company. Most of the interactions we do with customers is through Slack, obviously it was remote. We would probably be a great Slack case study in terms of how to do business because our customers engage with us, with engineers all over the world, they look like one team. But we can get them up and running in a POC, in a demo, get them through their things really, really fast. It's almost like going to the public cloud, but at whatever complexity they want. >> John: Nice workflow. >> So a lot of momentum for you guys silver linings during COVID, which is awesome we do hear a lot of those stories of positive things, the acceleration of digital transformation, and how much, as consumers, we've all benefited from that. Do you have one example, Brian, as the VP of product marketing, of a customer that you really think in the last two years just is solo.io's value proposition on a platter? >> I'll give you one that I think everybody can understand. So most people, at least in the United States, you've heard of Chick-fil-A, retail, everybody likes the chicken. 2,600 stores in the US, they all shut down and their business model, it's good food but great personal customer experience. That customer experience went away literally overnight. So they went from barely anybody using the mobile application, and hence APIs in the backend, half their business now goes through that to the point where, A, they shifted their business, they shifted their customer experience, and they physically rebuilt 2,600 stores. They have two drive-throughs now that instead of one, because now they have an entire one dedicated to that mobile experience. So something like that happening overnight, you could never do the ROI for it, but it's changed who they are. >> Lisa: Absolutely transformative. >> So, things like that, that's an example I think everybody can kind of relate to. Stuff like that happened. >> Yeah. >> And I think that's also what's special is, honestly, you're probably using a product every day. You just don't know that, right? When you're swiping your credit card or when you are ordering food, or when you using your phone, honestly the amount of customer they were having, the space, it's like so, every industry- >> John: How many customers do you have? >> I think close to 200 right now. >> Brian: Yeah. >> Yeah. >> How many employees, can you gimme some stats? Funding, employees? What's the latest statistics? >> We recently found a year ago $135 million for a billion dollar valuation. >> Nice. >> So we are a unicorn. I think when you took it we were around like 50 ish people. Right now we probably around 180, and we are growing, we probably be 200 really, really quick. And I think that what's really, really special as I said the interaction that we're doing with our customers, we're basically extending their team. So for each customer is basically a Slack channel. And then there is a lot of people, we are totally global. So we have people in APAC, in Australia, New Zealand, in Singapore we have in AMEA, in UK and in Spain and Paris, and other places, and of course all over US. >> So your use case on how to run a startup, scale up, during the pandemic, complete clean sheet of paper. >> Idit: We had to. >> And what happens, you got Slack channels as your customer service collaboration slash productivity. What else did you guys do differently that you could point to that's, I would call, a modern technique for an entrepreneurial scale? >> So I think that there's a few things that we are doing different. So first of all, in Solo, honestly, there is a few things that differentiated from, in my opinion, most of the companies here. Number one is look, you see this, this is a lot, a lot of new technology and one of the things that the customer is nervous the most is choosing the wrong one because we saw what happened, right? I don't know the orchestration world, right? >> John: So choosing and also integrating multiple things at the same time. >> Idit: Exactly. >> It's hard. >> And this is, I think, where Solo is expeditious coming to place. So I mean we have one team that is dedicated like open source contribution and working with all the open source community and I think we're really good at picking the right product and basically we're usually right, which is great. So if you're looking at Kubernetes, we went there for the beginning. If you're looking at something like service mesh Istio, we were all envoy proxy and out of process. So I think that by choosing these things, and now Cilium is something that we're also focusing on. I think that by using the right technology, first of all you know that it's very expensive to migrate from one to the other if you get it wrong. So I think that's one thing that is always really good at. But then once we actually getting those portal we basically very good at going and leading those community. So we are basically bringing the customers to the community itself. So we are leading this by being in the TOC members, right? The Technical Oversight Committee. And we are leading by actually contributing a lot. So if the customer needs something immediately, we will patch it for him and walk upstream. So that's kind of like the second thing. And the third one is innovation. And that's really important to us. So we pushing the boundaries. Ambient, that we announced a month ago with Google- >> And STO, the book that's out. >> Yes, the Ambient, it's basically a modern STO which is the future of SDL. We worked on it with Google and their NDA and we were listed last month. This is exactly an example of us basically saying we can do it better. We learn from our customers, which is huge. And now we know that we can do better. So this is the third thing, and the last one is the partnership. I mean honestly we are the extension team of the customer. We are there on Slack if they need something. Honestly, there is a reason why our renewal rate is 98.9 and our net extension is 135%. I mean customers are very, very happy. >> You deploy it, you make it right. >> Idit: Exactly, exactly. >> The other thing we did, and again this was during COVID, we didn't want to be a shell-for company. We didn't want to drop stuff off and you didn't know what to do with it. We trained nearly 10,000 people. We have something called Solo Academy, which is free, online workshops, they run all the time, people can come and get hands on training. So we're building an army of people that are those specialists that have that skill set. So we don't have to walk into shops and go like, well okay, I hope six months from now you guys can figure this stuff out. They're like, they've been doing that. >> And if their friends sees their friend, sees their friend. >> The other thing, and I got to figure out as a marketing person how to do this, we have more than a few handfuls of people that they've got promoted, they got promoted, they got promoted. We keep seeing people who deploy our technologies, who, because of this stuff they're doing- >> John: That's a good sign. They're doing it at at scale, >> John: That promoter score. >> They keep getting promoted. >> Yeah, that's amazing. >> That's a powerful sort of side benefit. >> Absolutely, that's a great thing to have for marketing. Last question before we ran out of time. You and I, Idit, were talking before we went live, your sessions here are overflowing. What's your overall sentiment of KubeCon 2022 and what feedback have you gotten from all the customers bursting at the seam to come talk to you guys? >> I think first of all, there was the pre-event which we had and it was a lot of fun. We talked to a lot of customer, most of them is 500, global successful company. So I think that people definitely... I will say that much. We definitely have the market feed, people interested in this. Brian described very well what we see here which is people try to figure out the CloudNative 2.0. So that's number one. The second thing is that there is a consolidation, which I like, I mean STO becoming right now a CNCF project I think it's a huge, huge thing for all the community. I mean, we're talking about all the big tweak cloud, we partner with them. I mean I think this is a big sign of we agree which I think is extremely important in this community. >> Congratulations on all your success. >> Thank you so much. >> And where can customers go to get their hands on this, solo.io? >> Solo.io? Yeah, absolutely. >> Awesome guys, this has been great. Congratulations on the momentum. >> Thank you. >> The rocket ship that you're riding. We know you got to get to the airport we're going to let you go. But we appreciate your insights and your time so much, thank you. >> Thank you so much. >> Thanks guys, we appreciate it. >> A pleasure. >> Thanks. >> For our guests and John Furrier, This is Lisa Martin live in Detroit, had to think about that for a second, at KubeCon 2022 CloudNativeCon. We'll be right back with our final guests of the day and then the show wraps, so stick around. (gentle music)

Published Date : Oct 27 2022

SUMMARY :

And we get to do that next again. It's going to be a great conversation. great to have you here. This is a rocket ship that you're riding. to trust a company of our size Idit, talk about the fast So we have a very, very unique way It's really easy. It's been fun to watch you guys grow. What's the update? It's like jello in the refrigerator So the last four or five years, listen to your great Cloud cast podcast, So we make it easier to deploy, What are the big barriers So that's exactly the So we have all these examples the agility they had to deal with, almost, kind of mentality. Most of the interactions So a lot of momentum for you guys and hence APIs in the backend, everybody can kind of relate to. honestly the amount of We recently found a year ago So we are a unicorn. So your use case on that you could point to and one of the things that the at the same time. So that's kind of like the second thing. and the last one is the partnership. So we don't have to walk into shops And if their friends sees and I got to figure out They're doing it at at scale, at the seam to come talk to you guys? We definitely have the market feed, to get their hands on this, solo.io? Yeah, absolutely. Congratulations on the momentum. But we appreciate your insights of the day and then the

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Uri May, Hunters | CUBE Conversation, August 2022


 

(upbeat music) >> Hey everyone. And welcome to this CUBE Conversation which is part of the AWS startup showcase. Season two, episode four of our ongoing series. The theme of this episode is cybersecurity, detect and protect against threats. I'm your host, Lisa Martin, and I'm pleased to be joined by the founder and CEO of Hunters.AI, Uri May. Uri, welcome to theCUBE. It's great to have you here. >> Thank you, Lisa. It's great to be here. >> Tell me a little bit about your background and the founders story. This company was only founded in 2018, so you're quite young. But gimme that backstory about what you saw in the market that really determined, this is needed. >> Yeah, absolutely. So, I mean, I think the biggest thing for us was the understanding that significant things have happened in the cybersecurity landscape for customers and technology stayed the same. I mean, we tried on solving the same... We tried on solving a big problem with the same old tools when we actually noticed that the problem has changed significantly. And we saw that change happening in two different dimensions. The first is the types of attacks that we're defending against. A decade ago, we were mostly focused on these highly sophisticated nation state efforts that included unknown techniques and tactics and highly sophisticated kind of methods. Nowadays, we're talking a lot about cyber crime gangs, whoops of people that are financially motivated or using off the shelf tools, of the shelf malware, coordinating in the dark web, attacking for money and ransom basically, versus sophisticated intelligence kind of objectives. And in the same time of that happening, we also saw what we like to refer to as explosion of the securities stack. So some of our customers are using more than 60 or 70 different security tools that are generating sometimes tens of terabytes a day of flows. That explosion of data, together with a very persistent and consistent threat that is continuously affecting customers, create a very different environment, where you need to analyze a big variety of data and you need to constantly defend yourself against stuff that are happening all the time. And that was kind of like our wake moment when we understand that the tools that are out there now might have been the right tools a decade ago, they are probably not the right tools to solve the problem now. So yeah, I think that that was kind of what led us to Hunters. And in the same time, and I think that that's my personal kind of story behind it. We used to talk a lot about the fact that we want to solve a fundamental problem. And we, as part of the ideation around Hunters and us zooming in on exactly the areas that we want to focus on in security, we talked with a lot of CSOs, we talked with a lot of industry experts, everyone directed us to the security operation center. I mean the notion that there's a lot of tools and there's always going to be a lot of tools, but eventually decisions are being made by people that are running security operation center, that are actually acting as the first line of defense. And that's where you feel that the processes are woke. That's where you feel that that technology doesn't really meet the rabel, and the rabel doesn't really meet the hold. And for us, it was a very clear sign that this is where we need to focus on. And that set us on a journey to explore red hunting and then understand that we can solve something bigger than that. And then eventually get to where we are today, which is go to market around. So holistic a platform that can help SOC analysts doing the day to day job defending the organizations. >> So you saw back in 2018, probably even before that that the SIEM market was prime and right for disruption. And only in a four year time period, there's been some pretty significant milestones and accomplishment that the team at Hunters has made in that short timeframe. Talk to me about some of those big milestones that the company has reached in just four years. >> Yeah, I think that the biggest thing and I know that it's going to sound like a cliche, but we're actually believing that I think it's the team. I mean, we're able to go to an organization of around 150 employees. All over the world, the course, I think I mean the last time that I checked, like 15 countries. That's the most amazing feeling that you can have. That ability to attract people to a single mission from all over the world and to get them collaborate and do amazing things and achieve unbelievable accomplishment. I think that's the biggest thing. The other thing for us was customers. I mean, think about it like, SIEM it's such a central and critical system. So for us as a young startup from Tel Aviv to go out to Enterprise America and convince the biggest enterprise around the world to rip and replace the the existing solutions that are being built by the biggest software brands out there and install Hunters instead, that's a huge leap of trust, that we are very grateful for, and we're trying to handle with a lot of care and a lot of responsibility. And obviously, I think that other than that, is all of the investors that we were able to attract that basically enabled all of that customer acquisition and team building and product development. And we're very fortunate to work with the biggest names out there, both from a strategic perspective and also from tier one VCs from mainly from the U.S., but from all over the world, actually that are backing us. >> Great customers, solid foundation. Hunters is built for the clouds, is powered by Snowflake. This is AWS built. Talk to me about what's in it for me from an AWS customer perspective. What's that value in it for them? >> Yeah, so I think that the most important thing, in my opinion, at least, is the security value that you're getting from it. Other than the fact that Hunters is a multi-tenant SaaS application running in AWS, it's also a system that is highly tuned and specifically built to be very effective against detecting threats inside AWS environments. So we invested a lot of time in research, in analyzing the way attackers are operating inside cloud environments, specifically in AWS. And then we model these techniques and tactics and procedures into the system. We're leveraging data sets like AWS CloudRail and CloudWatch and VPC Flow Logs, obviously AWS GuardDuty which is an amazing detection system that AWS offer to its customer, and we're able to leverage it, correlate it with other signals. And at the same time, there's also the commercial aspect and the business aspect. I mean, we're allowing AWS customers to leverage the AWS credits to the marketplace to fund same projects like Hunters that comes with a lot of efficiencies also. And with a lot of additional capabilities like I mentioned earlier. >> So let's crack open Hunters.AI. What makes this approach different? You talked about the challenges that you guys saw in the market that were gaps there, and why technology needed to come in from a disruption standpoint. But describe the differentiators. When you're talking to perspective customers, what are those key differentiators that Hunters brings to the table? >> Yeah, absolutely. So we like to divide it into three main pillars. The first pillar is everything that we do with data, that is very different from our competitors. We believe that data should be completely liberated from the analytical layer. And that's why we're storing data in a dedicated data warehouse. Snowflake, as you mentioned earlier, is one of our go to data warehouses. And that give customers the ability to own their own data. So you as a customer can opt in into using Hunters on top of your Snowflake. It's not the only way. You can also get Snowflake bundled as part of that, your Hunter subscription, but for some customers that ability to reduce vendor lock risk on data on your own and also level security data for other kind of workflows is something that is really huge. So that's the first thing that is very different. The second thing is what we like to call security engineering as a service. So when you buy Hunters, you don't just buy a data platform. You actually buy a system, a SOC platform that is already populated with use cases. So what we are saying is that in today's world the threats that we're handling as a SOC, as security operations center professionals are actually shared by 80% of the customers out there. So 80% of the customers share around 80% of the threat. And what we're basically saying is let us as a vendor, solve the detection response around that 80%. So you as a customer could focus on the 20% that is unique to your environment. Then in a lot of cases generate 80% of the impact. So that means that you are getting a lot of rebuilt tools and detections, data modeling to your integrations, automatic investigations, scoring correlations. All of these things are being continuously deployed and delivered by us because we're multi tenant SaaS. And also allowing you again to get this effortless tail key kind of solution that is very different from your experience with your current SIEM tools that usually involves a lot of tuning, professional services, configuration, et cetera. And the last aspect of it, is everything that we're doing around automation. We're leveraging very unique graph technology and what we call automatic investigation enrichments that allows us to take all of these signals that we're extracting from all over the attacks, of say AWS included, but also the endpoint and the email and the network and IOT environments and whatever automatically investigate them, load them into a graph and then automatically correlate them to what we call stones, which are basically representation of incidents that are happening across your tax office. And that's a very unique capability that we bring into the table that demonstrates our focus on the analytical lens. So it's not just log aggregation, and querying and dashboarding kind of system. It's actually a security analytic system that is able to drive real insights on top of the data that you're plugging into it. >> So talk to me, Uri, when you're in customer conversations these days the market is there's so many dynamics and flux that customers are dealing with. Obviously, the threat landscape continues to expand and really become quite amorphous as that perimeter blends. What are some of the specific challenges that security operation center or SOC teams come to you saying, help us eliminate this. We have so many tools, we've probably got limited resources. What are those challenges and how does Hunters really wipe those off the plate? >> Yeah, so I think the first and foremost has to do with the second pillar that I mentioned earlier and that's security engineering. So for most security operations centers and most organizations around the world, the feeling is that they're kind of like stuck on this third wheel. They keep on buying tools and then implementing these tools and then writing rules and then generating noise and then fine tuning the rules. And then testing the rules and understanding that the fine tuning actually generated misdetections. And they're kind of like stuck on this vicious side. And no one can really help because a lot of the stuff that they're building, they're building it in their environment. And what we're saying is that, let us do it for you. Well, that 80% that we've mentioned earlier and allows you to really focus on the stuff that you're doing and even offset your talent. So, we're not talking about really a talent reduction. Because everyone needs more talent in cybersecurity nowadays but we're talking a lot about offset. I mean, if we had a team of five people investing efforts in building walls, building automation, and now three or four of these people can go and do advanced investigations, instant response, threat hunting interval, that's meaningful. For a lot of SOCs, in a lot of cases that means either identifying and analyzing a threat in time or missing it. So, I mean, I think that that's the biggest thing. And the other thing has to do with the first thing that I mentioned earlier, and these are the data challenges. Data challenges in terms of cost, performance, the ability to absorb data sets that today's tools can't really support. I mean, for example, one of the biggest data sets that we're loading that is tremendously helpful is raw data for EDR products. Raw data for EDR products in large enterprises can get to 10, 15, 20 terabytes a day. In today's SIEMs and SOC platforms that the customers are using, this thing is just as prohibited from SOC. They can't really analyze it because it's so costly. So what we're saying is a lot of what we're seeing is a lot of customers, either not analyzing it at all, or saving it for a very little amount of time, account of days. Because they can't support the retention around it. So the ability to store huge data sets for longer period of time makes it something that a lot of big enterprises need. And to be honest, I think that in the next couple of years they would also be forced to have these kind of capabilities, even from a compliance perspective. >> So in terms of outcomes, I'm hearing reduction in costs really helping security teams utilize their resources, the ability to analyze growing volumes of data. That's only going to continue to increase as we know. Is there a customer story, Uri that you have that really, where the value proposition of Hunters really shines through? >> Yeah, I think that one thing comes to mind from those hospitality vertical and actually it's a reference customer. I mean, we can share the name. His name is booking.com. It's also publicly shown on our website. And they think the coolest thing that we were able to do with booking is give them that capability to stay up to date with the threats that they're facing. So it's not just that we saved a lot of efforts from them because we came with a lot of out of the box capabilities that they can use. We also kept them up to date with everything that they were facing. And there was a couple of cases, where we were able to detect threats that were very recently from threat perspective. Based on our ability to invest research time and efforts in everything that is going on in the ecosystem and the feedback that we got from the customer, and it's not a single of feedback. Like we're getting it a lot, is that, without you guys we wouldn't be able to do the effective research and then the implementation of this and the threat modeling and the implementation of these things in time. And walking with you kind of like made the difference between analyzing it and reacting in time and potentially blocking like a very serious bridge versus maybe finding out when it's too late. >> Huge impact there. And I'm kind of thinking, Hunters aim, might be one of the reasons that booking.com's tagline it's booking.com, booking.yeah. Yeah, we're secure. We know if we can demonstrate that to everyone that uses our service. I noticed kind of wrapping things up here, Uri. I noticed that back in I think it was January of 2022, Hunters raised about 60 million in series C. You talked about kind of being in the GTM phase, where are some of those strategic investments? What have you been doing, focusing on this year and what's to come as we round out 22? >> Yeah, absolutely. So, I mean, there's a lot of building going on. Yeah. Still, right. I mean, we're getting into that scale mode and scale phase but we're very much also building our capabilities, building our infrastructure, building our teams, building our business processes. So there's a lot of efforts going into that, but in the same time, I mean, we've being able to vary, to depending our relationship with DataBlitz which is a very important partner of us. And we got some big news coming up on that. And they were a strategic investor that participated in our series C. And in the same time we're walking in the air market which is a very interesting market for us. And we get a lot of support from one other strategic investor that joined the series C, Deutsche Telekom. And they are a huge provider in IT and security in email, other than doing a lot of other things and including T-systems and T-Mobile and everything that has to do with that. So we're getting a lot of support from them. And regardless, I think, and that ties back to what we've mentioned earlier, the ability for us to come to really big customers with the quality of investors that we have is a very important external validation. It's basically saying like this company is here to stay. We're aiming at disrupting the market. We're building something big. You can count on us by replacing this critical system that we're talking about. And sometimes it makes a difference, like sometimes for some of the customers, it means that this is something that I can rely on. Like it's not a startup that is going to be sold two months after I'm deploying it. And it's not a founder that is going to disappear on me. And for a lot of customers, these things happen, especially in an ecosystem like cybersecurity, that is so big with such a huge variety of different systems. So, yeah, I think that we're getting ready for that scale mode and hopefully it'll happen sooner than what we think. >> A lot of growth already as we mentioned in the beginning of the program. Since just 2018 it sounds like from a foundation perspective, you guys are strong, you're rocking away and ready to really take things into 2023 with such force. Uri, thank you so much for joining me on the program, talking about what Hunters.AI is up to and how you're different and why you're disrupting the SIEM market. We appreciate your insights and your time. >> Absolutely. Lisa, the pleasure was all mine. Thank you for having me. >> Likewise. For Uri May, I'm Lisa Martin. Thank you for watching our CUBE Conversation as part of the AWS startup showcase. Keep it right here for more actions on theCUBE, your leader in tech coverage. (upbeat music)

Published Date : Aug 23 2022

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and I'm pleased to be joined and the founders story. that the tools that are out there now that the SIEM market was prime that are being built by the biggest Hunters is built for the that AWS offer to its customer, that Hunters brings to the table? And that give customers the and flux that customers are dealing with. And the other thing has to do the ability to analyze and the feedback that we being in the GTM phase, and everything that has to do with that. and ready to really take things Lisa, the as part of the AWS startup showcase.

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Nick Halsey, Okera | CUBE Conversation


 

(soft electronic music) >> Welcome to this special CUBE Conversation. I'm John Furrier here, in theCUBE's Palo Alto studio. We're here, remotely, with Nick Halsey who's the CEO of OKERA, hot startup doing amazing work in cloud, cloud data, cloud security, policy governance as the intersection of cloud and data comes into real stable operations. That's the number one problem. People are figuring out, right now, is how to make sure that data's addressable and also secure and can be highly governed. So Nick, great to see you. Thanks for coming on theCUBE. >> It's great to be here, John, thank you. >> So you guys have a really hot company going on, here, and you guys are in an intersection, an interesting spot as the market kind of connects together as cloud is going full, kind of, whatever, 3.0, 4.0. You got the edge of the network developing with 5G, you've got space, you've got more connection points, you have more data flowing around. And the enterprises and the customers are trying to figure out, like, okay, how do I architect this thing. And oh, by the way, I got a, like all these compliance issues, too. So this is kind of what you could do. Take a minute to explain what your company's doing. >> Yeah, I'm happy to do that, John. So we're introduced a new category of software that we call universal data authorization or UDA which is really starting to gain some momentum in the market. And there're really two critical reasons why that happening. People are really struggling with how do I enable my digital transformation, my cloud migration while at the same time making sure that my data is secure and that I'm respecting the privacy of my customers, and complying with all of these emerging regulations around data privacy like GDPR, CCPA, and that alphabet soup of regulations that we're all starting to become aware of. >> I want to ask about the market opportunity because, you know, one of the things we see and the cloud covers normal conversations like, "Hey, modern applications are developing." We're starting to see cloud-native. You're starting to see these new use cases so you're starting to see new expectations from users and companies which creates new experiences. And this is throwing off all kinds of new, kinds of data approaches. And a lot of people are scratching their head and they feel like do they slow it down, they speed it up? Do I get a hold of the compliance side first? Do I innovate? So it's like a real kind of conflict between the two. >> Yeah, there's a real tension in most organizations. They're trying to transform, be agile, and use data to drive that transformation. But there's this explosion of the volume, velocity, and variety of data, we've all heard about the three Ds, we'll say there're five Ds. You know, it's really complicated. So you've got the people on the business side of the house and the Chief Data Officer who want to enable many more uses of all of these great data assets. But of course, you've got your security teams and your regulatory and compliance teams that want to make sure they're doing that in the right way. And so you've got to build a zero-trust infrastructure that allows you to be agile and be secure at the same time. And that's why you need universal data authorization because the old manual ways of trying to securely deliver data to people just don't scale in today's demanding environments. >> Well I think that's a really awesome approach, having horizontally scalable data. Like infrastructure would be a great benefit. Take me through what this means. I'd like to get you to define, if you don't mind, what is universal data authorization. What is the definition? What does that mean? >> Exactly and people are like, "I don't understand security. "I do data over here and privacy, "well I do that over here." But the reality is you really need to have the right security platform in order to express your privacy policies, right. And so in the old days, we used to just build it into the database, or we'd build it into the analytic tools. But now, we have too much data in too many platforms in too many locations being accessed by too many, you know, BI applications and A-I-M-L data apps and so you need to centralize the policy definition and policy enforcement so that it can be applied everywhere in the organization. And the example I like to give, John, is we are just like identity access management. Why do I need Okta or Sale Point, or one of those tools? Can't I just log in individually to, you know, SalesForce or to GitHub or? Sure, you can but once you have 30 or 40 systems and thousands of users, it's impossible to manage your employee onboarding and off-boarding policy in a safe and secure way. So you abstract it and then you centralize it and then you can manage and scale it. And that's the same thing you do with OKERA. We do all of the security policy enforcement for all of your data platforms via all of your analytic tools. Anything from Tableau to Databricks to Snowflake, you name it, we support those environments. And then as we're applying the security which says, "Oh, John is allowed access to this data in this format "at this time," we can also make sure that the privacy is governed so that we only show the last four digits of your social security number, or we obfuscate your home address. And we certainly don't show them your bank balance, right? So you need to enable the use of the data without violating the security and privacy rights that you need to enforce. But you can do both, with our customers are doing at incredible scale, then you have sort of digital transformation nirvana resulting from that. >> Yeah, I mean I love what you're saying with the scale piece, that's huge. At AWS's Reinforce Virtual Conference that they had to run because the event was canceled due to the Delta COVID surge, Stephen Schmidt gave a great keynote, I called it a master class, but he mainly focused on cyber security threats. But you're kind of bringing that same architectural thinking to the data privacy, data security piece. 'Cause it's not so much you're vulnerable for hacking, it's still a zero-trust infrastructure for access and management, but-- >> Well you mean you need security for many reasons. You do want to be able to protect external hacks. I mean, every week there's another T-Mobile, you know, you name it, so that's... But 30% of data breaches are by internal trusted users who have rights. So what you needed to make sure is that you're managing those rights and that you're not creating any long tails of data access privilege that can be abused, right? And you also need, one of the great benefits of using a platform like OKERA, is we have a centralized log of what everybody is doing and when, so I could see that you, John, tried to get into the salary database 37 times in the last hour and maybe we don't want to let you do that. So we have really strong stakeholder constituencies in the security and regulatory side of the house because, you know, they can integrate us with Splunk and have a single pane of glass on, weird things are happening in the network and there's, people are trying to hit these secure databases. I can really do event correlation and analysis, I can see who's touching what PII when and whether it's authorized. So people start out by using us to do the enforcement but then they get great value after they've been using us for a while, using that data, usage data, to be able to better manage their environments. >> It's interesting, you know, you bring up the compliance piece as a real added value and I wasn't trying to overlook it but it brings up a good point which is you have, you have multiple benefits when you have a platform like this. So, so take me through like, who's using the product. You must have a lot of customers kicking the tires and adopting it because architecturally, it makes a lot of sense. Take me through a deployment of what it's like in the customer environment. How are they using it? What is some of the first mover types using this approach? And what are some of the benefits they might be realizing? >> Yeah, as you would imagine, our early adopters have been primarily very large organizations that have massive amounts of data. And they tend also to be in more regulated industries like financial services, biomedical research and pharmaceuticals, retail with tons of, you know, consumer information, those are very important. So let me give you an example. We work with one of the very largest global sports retailers in the world, I can't use their name publicly, and we're managing all of their privacy rights management, GDPR, CCPA, worldwide. It's a massive undertaking. Their warehouse is over 65 petabytes in AWS. They have many thousands of users in applications. On a typical day, an average day OKERA is processing and governing six trillion rows of data every single day. On Black Friday, it peaked over 10 trillion rows of data a day, so this is scale that most people really will never get to. But one of the benefits of our architecture is that we are designed to be elastically scalable to sort of, we actually have a capability we call N scale because we can scale to the Nth degree. We really can go as far as you need to in terms of that. And it lets them do extraordinary things in terms of merchandising and profitability and market basket analysis because their teams can work with that data. And even though it's governed and redacted and obfuscated to maintain the individuals' privacy rights, we still let them see the totality of the data and do the kind of analytics that drive the business. >> So large scale, big, big customer base that wants scale, some, I'll say data's huge. What are some of the largest data lakes that you guys have been working with? 'Cause sometimes you hear people saying our data lakes got zettabytes and petabytes of content. What are some of the, give us a taste of the order of magnitude of some of the size of the data lakes and environments that your customers were able to accomplish. >> I want to emphasize that this is really important no matter what size because some of our customers are smaller tech-savvy businesses that aren't necessarily processing huge volumes of data, but it's the way that they are using the data that drives the need for us. But having said that, we're working with one major financial regulator who has a data warehouse with over 200 petabytes of data that we are responsible for providing the governance for. And one thing about that kind of scale that's really important, you know, when you want to have everybody in your organization using data at that scale, which people think of as democratizing your data, you can't just democratize the data, you also have to democratize the governance of the date, right? You can't centralize policy management in IT because then everybody who wants access to the data still has to go back to IT. So you have to make it really easy to write policy and you have to make it very easy to delegate policy management down to the departments. So I need to be able to say this person in HR is going to manage these 50 datasets for those 200 people. And I'm going to delegate the responsibility to them but I'm going to have centralized reporting and auditing so I can trust but verify, right? I can see everything they're doing and I can see how they are applying policy. And I also need to be able to set policy at the macro level at the corporate level that they inherit so I might just say I don't care who you are, nobody gets to see anything but the last four digits of your social security number. And they can do further rules beyond that but they can't change some of the master rules that you're creating. So you need to be able to do this at scale but you need to be able to do it easily with a graphical policy builder that lets you see policy in plain English. >> Okay, so you're saying scale, and then the more smaller use cases are more refined or is it more sensitive data? Regulated data? Or more just levels of granularity? Is that the use case? >> You know, I think there's two things that are really moving the market right now. So the move to remote work with COVID really changed everybody's ideas about how do you do security because you're no longer in a data center, you no longer have a firewall. The Maginot Line of security is gone away and so in a zero-trust world, you know, you have to secure four endpoints: the data, the device, the user, and the application. And so this pretty radical rethinking of security is causing everybody to think about this, big, small, or indifferent. Like, Gartner just came out with a study that said by 2025 75% of all user data in the world is going to be governed by privacy policy. So literally, everybody has to do this. And so we're seeing a lot more tech companies that manage data on behalf of other users, companies that use data as a commodity, they're transacting data. Really, really understand the needs for this and when you're doing data exchange between companies that is really delicate process that have to be highly governed. >> Yeah, I love the security redo. We asked Pat Gelsinger many, many years ago when he was a CEO of VMware what we thought about security and Dave Allante, my co-host at theCUBE said is it a do-over? He said absolutely it's a do-over. I think it was 2013. He mused around that time frame. It's kind of a do-over and you guys are hitting it. This is a key thing. Now he's actually the CEO of Intel and he's still driving forward. Love Pat's vision on this early, but this brings up the question okay, if it's a do-over and these new paradigms are existing and you guys are building a category, okay, it's a new thing. So I have to ask you, I'm sure your customers would say, "Hey, I already got that in another platform." So how do you address that because when you're new you have to convince the customer that this is a new thing. Like, I don't-- >> So, so look, if somebody is still running on Teradata and they have all their security in place and they have a single source of the truth and that's working for them, that's great. We see a lot of our adoption happening as people go on their cloud transformation journey. Because I'm lifting and shifting a lot of data up into the cloud and I'm usually also starting to acquire data from other sources as I'm doing that, and I may be now streaming it in. So when I lift and shift the data, unfortunately, all of the security infrastructure you've built gets left behind. And so a lot of times, that's the forcing function that gets people to realize that they have to make a change here, as well. And we also find other characteristics like, people who are getting proactive in their data transformation initiatives, they'll often hire a CDO, they'll start to use modern data cataloging tools and identity access management tools. And when we see people adopting those things, we understand that they are on a journey that we can help them with. And so we partner very closely with the catalog vendors, with the identity access vendors, you know, with many other parts of the data lake infrastructure because we're just part of the stack, right? But we are the last mile because we're the part of the stack that lets the user connect. >> Well I think you guys are on a wave that's massive and I think it's still, it's going to be bigger coming forward. Again, when you see categories being created it's usually at the beginning of a bigger wave. And I got to ask you because one thing's I've been really kind of harping on on theCUBE and pounding my fist on the table is these siloed approaches. And you're seeing 'em everywhere, I mean, even in the consumer world. LinkedIn's a silo. Facebook's a silo. So you have this siloed mentality. Certainly in the enterprise they're no stranger to silos. So if you want to be horizontally scalable with data you've got to have it free, you've got to break the silos. Are we going to get there? Is this the beginning? Are we breaking down the silos, Nick, or is this the time or what's your reaction to that? >> I'll tell you something, John. I have spent 30 years in the data and analytics business and I've been fortunate enough to help launch many great BI companies like Tableau and Brio Software, and Jaspersoft and Alphablocks we were talking about before the show. Every one of those companies would have been much more successful if they had OKERA because everybody wanted to spread those tools across the organization for better, more agile business analytics, but they were always held back by the security problem. And this was before privacy rights were even a thing. So now with UDA and I think hand-in-hand with identity access management, you truly have the ability to deliver analytic value at scale. And that's key, you need simplicity at scale and that is what lets you let all parts of your organization be agile with data and use it to transform the business. I think we can do that, now. Because if you run in the cloud, it's so easy, I can stand up things like Hadoop in, you know, like Databricks, like Snowflake. I could never do that in my on-prem data center but I can literally press a button and have a very sophisticated data platform, press a button, have OKERA, have enforcement. Really, almost any organization can now take advantage of what only the biggest and most sophisticated organizations use to be able to do it. >> I think Snowflake's an example for all companies that you could essentially build in the shadows of the big clouds and build your own franchise if you nail the security and privacy and that value proposition of scale and good product. So I got, I love this idea of security and privacy managed to a single platform. I'd love to get your final thought while I got you here, on programmability because I'm seeing a lot of regulators and people in the privacy world puttin' down all these rules. You got GDPR and I want to write we forgot and I got all these things... There's a trend towards programmability around extraction of data and managing data where just a simple query could be like okay, I want to know what's goin' on with my privacy and we're a media company and so we record a lot of data too, and we've got to comply with all these like, weird requests, like hey, can you, on June 10th, I want, can you take out my data? And so that's programmatic, that's not a policy thing. It's not like a lawyer with some privacy policy. That's got to be operationalized. So what's your reaction to that as this world starts to be programmable? >> Right, well that's key to our design. So we're an API first approach. We are designed to be a part of a very sophisticated mesh of technology and data so it's extremely simple to just call us to get the information that you need or to express a policy on the fly that might be created because of the current state-based things that are going on. And that's very, very important when you start to do real-time applications that require geo-fencing, you're doing 5G edge computing. It's a very dynamic environment and the policies need to change to reflect the conditions on the ground, so to speak. And so to be callable, programmable, and betable, that is an absolutely critical approach to implementing IUDA in the enterprise. >> Well this is super exciting, I feel you guys are on, again, a bigger wave than it appears. I mean security and privacy operating system, that's what you guys are. >> It is. >> It is what it is. Nick, great to chat with you. >> Couldn't have said it better. >> I love the category creation, love the mojo and I think you guys are on the right track. I love this vision merging data security policy in together into one to get some enablement and get some value creation for your customers and partners. Thanks for coming on to theCUBE. I really appreciate it. >> Now, it's my pleasure and I would just give one piece of advice to our listeners. You can use this everywhere in your organization but don't start with that. Don't boil the ocean, pick one use case like the right to be forgotten and let us help you implement that quickly so you can see the ROI and then we can go from there. >> Well I think you're going to have a customer in theCUBE. We will be calling you. We need this. We've done a lot of digital events now with the pandemic, so locked data that we didn't have to deal with before. But thanks for coming on and sharing, appreciate it. OKERA, hot startup. >> My pleasure, John and thank you so much. >> So OKERA conversation, I'm John Furrier here, in Palo Alto. Thanks for watching. (soft electronic music)

Published Date : Sep 7 2021

SUMMARY :

So Nick, great to see you. and you guys are in an category of software that we call of the things we see and the Chief Data I'd like to get you to And the example I like to the event was canceled to let you do that. What is some of the first mover types and do the kind of analytics of some of the size the data, you also have So the move to remote work So how do you address that all of the security And I got to ask you because and that is what lets you let all parts and people in the privacy world puttin' on the ground, so to speak. that's what you guys are. Nick, great to chat with you. and I think you guys like the right to be to have a customer in theCUBE. and thank you so much. So OKERA conversation, I'm John Furrier

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Patrick Moorhead, Moor Insights | HPE Discover 2021


 

>>Welcome back to HPD discovered 2021. The virtual edition. My name is Dave Volonte and you're watching the cubes continuous coverage of H. P. S. Big customer event. Patrick Moorehead is here of moor insights and strategy is the number one analyst in the research analyst. Business. Patrick. Always a pleasure. Great to see you, >>David. Great to see you too. And I know you're you're up there fighting for that number one spot to. It's great to see you and it's great to see you in the meetings that were in. But it's even more fun to be here on the cube. I love to be on the cube and every once in a while you'll even call me a friend of the cube, >>unquestionably my friend and so and I can't wait second half. I mean you're traveling right now. We're headed to Barcelona to mobile World Congress later on this month. So so we're gonna we're gonna see each other face to face this year. 100%. So looking forward to that. So you know, let's get into it. Um you know, before we get into H. P. E. Let's talk a little bit about what you're seeing in the market. We've got, you know, we we finally, it feels like the on prem guys are finally getting their cloud act together. Um it's maybe taken a while, but we're seeing as a service models emerge. I think it's resonating with customers. The clearly not everything is moving to the cloud. There's this hybrid model emerging. Multi cloud is real despite what, you know, >>some some >>cloud players want to say. And then there's this edges like jump ball, what are you seeing in the marketplace? >>Yeah. Davis, as exciting as ever in. Just to put in perspective, I mean the public cloud has been around for about 10 years and still only 20% around 20% of the data in 20% of the applications are there now will be a very important ones and I'm certainly not a public cloud denier, I never have been, but there are some missing pieces that need to come together. And you know, even five years ago we were debating dave the hybrid cloud. And I feel like when amazon brought out outposts, the conversation was over right now, what you have is cloud native folks building out hybrid and on prem capabilities, you have a classic on, on prem folks building out hybrid and as a service capabilities. And I really think it boils down 22 things. I mean it's, it's wanting to have more flexibility and you know, I hate to use it because it sounds like a marketing word, but agility, the ability to spin up things and spin down things in a very, a quick way. And uh you know what they've learned, The veterans also know, hey, let's do this in a way that doesn't lock us in too much into a certain vendor. And I've been around for a long time. David and I'm a realist too. Well, you have to lock yourself into something. Uh it just depends on what do you want to lock yourself into, but super exciting and what H. P. E. You know, when they further acts in the sea with Green Lake, I think it was four years ago, uh I think really started to stir the pot. >>You know, you mentioned the term cloud denial, but you know, and I feel like the narrative from, I like to determine as I think you should use the term veteran. You know, it's very, they're ours is the only industry patrick where legacy is a pejorative, but so, but the point I want to make is I feel like there's been a lot of sort of fear from the veteran players, but, but I look at it differently, I wonder what your take is. I, I think, I think I calculated that the Capex spending by the big four public clouds including Alibaba last year was $100 billion. That's like a gift to the world. Here we're gonna spend $100 billion like the internet. Here you go build. And so I, and I feel like companies like HP are finally saying, yeah, we're gonna build, we're gonna build a layer and we're gonna hide the complexity and we're gonna add value on top. What do you think about that? >>Yeah. So I think it's now, I wish, I wish the on prem folks like HP, you would have done it 10 years ago, but I don't think anybody expected the cloud to be as big as it's become over the last 10 years. I think we saw companies like salesforce with sas taking off, but I think it is the right direction because there are advantages to having workloads on prem and if you add an as a service capability on top of the top of that, and let's say even do a Coehlo or a managed service, it's pretty close to being similar to the public cloud with the exception, that you can't necessarily swipe a credit card for a bespoke workload if you're a developer and it is a little harder to scale out. But that is the next step in the equation day, which is having, having these folks make capital expenditures, make them in a Polo facility and then put a layer to swipe a credit card and you literally have the public cloud. >>Yeah. So that's, that's a great point. And that's where it's headed, isn't it? Um, so let's, let's talk about the horses on the track. Hp as you mentioned, I didn't realize it was four years ago. I thought it was, wow, That's amazing. So everybody's followed suit. You see, Dallas announced, Cisco has announced, uh, Lenovo was announced, I think IBM as well. So we, so everybody's sort of following suit there. The reality is, is it's taken some time to get this stuff standardized. What are you seeing from, from HP? They've made some additional announcements, discover what's your take on all this. >>Yeah. So HPD was definitely the rabbit here and they were first in the market. It was good to see. First off some of their, Um, announcements on, on how it's going and they talked about $428 billion 1200 customers over 900 partners and 95% retention. And I think that's important. Anybody who's in the lead and remember what aws I used to do with the slide with the amount of customers would just get bigger and bigger and bigger and that's a good way to show momentum. I like the retention part two which is 95%. And I think that that says a lot uh probably the more important announcements that they made is they talked about the G. A. Of some of their solutions on Green Lake and whether it is A. S. A. P. Hana. Ml apps HPC with Francis, VD. I was Citrus and video but they also brought more of what I would call a vertical layer and I'm sure you've seen the vertical ization of all of these cloud and as a service workloads. But what they're doing with Epic, with EMR and looseness, with financial payments and Splunk and intel with data and risk analysis and finally, a full stack for telco five G. One of the biggest secrets and I covered this about five years ago is HPV actually has a full stack that Western european carriers use and they're now extending that to five G. And um, so more horizontal, uh, and, and more vertical. That was the one of the big swipes, uh, that I saw that there was a second though, but maybe we can talk about these. >>Yeah. Okay. Okay. So, so the other piece of that of course is standardization right there there because there was a, there was a, there was a lot of customization leading up to this and everybody sort of, everybody always had some kind of financial game they can play and say, hey, there's an adversary as a service model, but this is definitely more of a standardized scalable move that H P E. Is making with what they call Lighthouse. Right? >>Yeah, that's exactly right. And I've talked to some Green Lake customers and they obviously gave it kudos or they wouldn't have HP wouldn't have served them up and they wouldn't have been buying it. But they did say, um, it took, it took a while, took some paperwork to get it going. It's not 100% of push button, but that's partially because hp allows you to customize the hardware. You want a one off network adapter. Hp says yes, right. You want to integrate a different type of storage? They said yes. But with Green Lake Lighthouse, it's more of a, what you see is what you get, which by the way, is very much like the public cloud or you go to a public cloud product sheet or order sheet. You're picking from a list and you really don't know everything that's underneath the covers, aside from, let's say, the speed of the network, the type of the storage and the amount of the storage you get. You do get to pick between, let's say, an intel processor, Graviton two or an M. D processor. You get to pick your own GPU. But that's pretty much it. And HP Lighthouse, sorry, Green Lake Lighthouse uh is bringing, I think a simplification to Green Lake that it needs to truly scale beyond, let's say the White House customers that HP Yeah, >>Well done. So, you know, and I hear your point about we're 10 years in plus. And to me this is like a mandate. I mean, this is okay, good, good job guys about time. But if I had a, you know, sort of look at the big player, it's like we have an oligopoly here in this, in this business. It's HP, Cisco, you got Dell Lenovo, you've got, you know, IBM, they're all doing this and they all have a different little difference, you know, waste of skin of catch. And your point about simplicity, it seems like HP HP is all in antony's like, okay, here's what we're going to announce that, you know, a while ago. So, and they seem to have done a good job with Wall Street and they got a simple model, you know, Dell is obviously bigger portfolio, much more complicated. IBM is even more complicated than that. I don't know so much about Lenovo and in Cisco of course, has acquired a ton of SAAS companies and sort of they've got a lot of bespoke products that they're trying to put together. So they've got, but they do have SAS models. So each of them is coming at it from a different perspective. How do you think? And so and the other point we got lighthouse, which is sort of Phase one, get product market fit. Phase two now is scale, codify standardized and then phase three is the moat build your unique advantage that protects your business. What do you see as HP ES sort of unique value proposition and moat that they can build longer term. >>That's a great, great question. And let me rattle off kind of what I'm seeing that some of these players here, So Cisco, ironically has sells the most software of any of those players that you mentioned, uh with the exception of IBM um and yeah, C I >>CSDB two. Yeah, >>yeah, they're the they're the number two security player, uh Microsoft, number one, So and I think the evaluation on the street uh indicate that shows that I feel like Dell tech is a very broad play because not only do they have servers, storage, networking insecurity, but they also have Pcs and devices. So it's a it's a scale and end play with a focus on VM ware solutions, not exclusively of course. Uh And um then you've got Lenovo who is just getting into the as a service game and are gosh, they're doing great in hyper scale, they've got scale there vertically integrated. I don't know if if too many people talk about that, but Lenovo does a lot of their own manufacturing and they actually manufacture Netapp storage solutions as well. So yeah, each of these folks brings a different game to the table. I think with h P e, what you're bringing the table is nimble. When HP and HP split, the number one thing that I said was that ah, h P E is going to have to be so much faster than it offsets the scale that Dell technology has and the HBs credit, although there, I don't think we're getting credit for this in the stock market yet. Um and I know you and I are both industry folks, not financial folks, but I think their biggest thing is speed and the ability to move faster. And that is what I've seen as it relates to the moat, which is a unique uh competitive advantage. Quite frankly, I'm still looking for that day uh in in in what that is. And I think in this industry it's nearly impossible. And I would posit that that any, even the cloud folks, if you say, is there something that AWS can do that as your can't if it put it put its mind to it or G C P. I don't think so. I think it's more of a kind of land and expand and I think for H P E. When it comes to high performance computing and I'm not just talking about government installations, I'm talking about product development, drug development. I think that is a landing place where H P. E already does pretty well can come in and expand its footprint. >>You know, that's really interesting um, observations. So, and I would agree with you. It's kind of like, this is a copycat industry. It's like the west coast offense like the NFL, >>so, >>so the moat comes from, you know, brand execution and your other point about when HP and HP split, that was a game changer because all of a sudden you saw companies like them, you always had a long term relationship with H P E, but or HP, but then they came out of the woodworks and started to explode. And so it really opened up opportunities. So it really is a execution, isn't it? But go ahead please. >>Dave if I had to pick something that I think HP HPV needs to always be ahead in as a service and listen you and I both know announcements don't mean delivery, but there is correlation between if you start four years ahead of somebody that other company is going to have to put just, I mean they're going to have to turn that ship and many of its competitors really big ships to be able to get there. So I think what Antonio needs to do is run like hell, right? Because it, it I think it is in the lead and as a service holistically doesn't mean they're going to be there forever, but they have to stay ahead. They have to add more horizontal solutions. They have to add more vertical solutions. And I believe that at some point it does need to invest in some Capex at somebody like Anna Quinn X play credit card swiper on top of that. And Dave, you have the public, you have the public cloud, you don't have all the availability zones, but you have a public cloud. >>Yeah, that's going to happen. I think you're right on. So we see this notion of cloud expanding. It's no longer just remote set of services. Somewhere out in the cloud. It's like you said, outpost was the sort of signal. Okay, We're coming on prem. Clearly the on prem uh, guys are connecting to the cloud. Multi cloud exists, we know this and then there's the edge but but but that brings me to that sort of vision and everybody's laying out of this this this seamless integration hiding the complexity log into my cloud and then life will be good. But the edge is different. Right? It's not just, you know, retail store or a race track. I mean there's the far edge, there's the Tesla car, there's gonna be compute everywhere and that sort of ties into the data. The data flows, you know the real time influencing at the edge ai new semiconductor models. You you came out of the semiconductor industry, you know it inside and out arm is exploding, dominating in the edge with apple and amazon Alexa and things like that. That's really where the action is. So this is a really interesting cocktail and soup that we have going on. How do >>you say? Well, you know, Dave if the data most data, I think one thing most everybody agrees on is that most of the data will be created on the edge, whether that's a moving edge a car, a smartphone or what I call an edge data center without tile flooring. Like that server that's bolted to the wall of Mcdonald's. When you drive through, you can see it versus the walmart. Every walmart has a raised tile floor. It's the edge to economically and performance wise, it doesn't make any sense to send all that data to the mother ships. Okay. And whether that's unproven data center or the giant public cloud, more efficient way is to do the compute at the closest way possible. But what it does, it does bring up challenges. The first challenge is security. If I wanted to, I could walk in and I could take that server off the Mcdonald's or the Shell gas station wall. So I can't do that in a big data center. Okay, so security, physical security is a challenge. The second is you don't have the people to go in there and fix stuff that are qualified. If you have a networking problem that goes wrong in Mcdonald's, there's nobody there that can help uh they can they can help you fix that. So this notion of autonomy and management and not keeping hyper critical data sitting out there and it becomes it becomes a security issue becomes a management issue. Let me talk about the benefits though. The benefits are lower latency. You want you want answers more quickly when that car is driving down the road And it has a 5GV 2 x communication cameras can't see around corners. But that car communicating ahead, that ran into the stop sign can, through Vita X talked to the car behind it and say, hey, something is going on there, you can't go to, you can't go to the big data center in the sky, let's make that happen, that is to be in near real time and that computer has to happen on the edge. So I think this is a tremendous opportunity and ironically the classic on prem guys, they own this, they own this space aside from smartphones of course, but if you look at compute on a light pole, companies like Intel have built complete architecture is to do that, putting compute into five G base stations, heck, I just, there was an announcement this week of google cloud and its gaming solution putting compute in a carrier edge to give lower latency to deliver a better experience. >>Yeah, so there, of course there is no one edge, it's highly fragmented, but I'm interested in your thoughts on kinda whose stack actually can play at the edge. And I've been sort of poking uh H P E about this. And the one thing that comes back consistently is Aruba, we we could take a room but not only to the, to the near edge, but to the far edge. And and that, do you see that as a competitive advantage? >>Oh gosh, yes. I mean, I would say the best acquisition That hp has made in 10 years has been aruba, it's fantastic and they also managed it in the right way. I mean it was part of HB but it was, it was managed a lot more loosely then, you know, a company that might get sucked into the board and I think that paid off tremendously. They're giving Cisco on the edge a absolute run for their money, their first with new technologies, but it's about the solution. What I love about what a ruble looks at is it's looking at entertainment solutions inside of a stadium, a information solution inside of an airport as opposed to just pushing the technology forward. And then when you integrate compute with with with Aruba, I think that's where the real magic happens. Most of the data on a permanent basis is actually video data. And a lot of it's for security, uh for surveillance. And quite frankly, people taking videos off, they're off their smartphones and downloaded video. I I just interviewed the chief network officer of T mobile and their number one bit of data is video, video uploaded, video download. But that's where the magic happens when you put that connectivity and the compute together and you can manage it in a, in an orderly and secure fashion. >>Well, I have you we have a ton of time here, but I I don't pick your brain about intel the future of intel. I know you've been following it quite closely, you always have Intel's fighting a forefront war, you got there battling a. M. D. There, battling your arm slash and video. They're they're taking on TSMC now and in foundry and, and I'll add china for the looming threat there. So what's your prognosis for for intel? >>Yeah, I liked bob the previous Ceo and I think he was doing a lot of of the right things, but I really think that customers and investors and even their ecosystem wanted somebody leading the company with a high degree of technical aptitude and Pat coming, I mean, Pat had a great job at VM or, I mean he had a great run there and I think it is a very positive move. I've never seen the energy at Intel. Probably in the last 10 years that I've seen today. I actually got a chance to talk with Pat. I visited Pat uhh last month and and talk to him about pretty much everything and where he wanted to take the company the way you looked at technology, what was important, what's not important. But I think first off in the world of semiconductors, there are no quick fixes. Okay. Intel has a another two years Before we see what the results are. And I think 2023 for them is gonna be a huge year. But even with all this competition though, Dave they still have close to 85% market share in servers and revenue share for client computing around 90%. Okay. So and they built out there networking business, they build out a storage business um with obtain they have the leading Aid as provider with Mobileye. And and listen I was I was one of Intel's biggest, I was into one of Intel's biggest, I was Intel's biggest customer when I was a compact. I was their biggest competitor at A. M. B. So um I'm not obviously not overly pushing or there's just got to wait and see. They're doing the right things. They have the right strategy. They need to execute. One of the most important things That Intel did is extend their alliance with TSMC. So in 2023 we're going to see Intel compute units these tiles they integrate into the larger chips called S. O. C. S. B. Manufactured by TSMC. Not exclusively, but we could see that. So literally we could have AMG three nanometer on TSMC CPU blocks, competing with intel chips with TSMC three nanometer CPU blocks and it's on with regard to video. I mean in video is one of these companies that just keeps going charging, charging hard and I'm actually meeting with Jensen wang this week and Arm Ceo Simon Segers to talk about this opportunity and that's a company that keeps on moving interestingly enough in video. If the Arm deal does go through will be the largest chip license, see CPU licensee and have the largest CPU footprint on on the planet. So here we have A and D. Who's CPU and Gpu and buying an F. P. G. A company called Xilinx, you have Intel, Cpus, Gpus machine learning accelerators and F. P. G. S and then you've got arms slashing video bit with everything as well. We have three massive ecosystems. They're gonna be colliding here and I think it's gonna be great for competition date. Competition is great. You know, when there's not competition in Cpus and Gpus, we know what happens, right. Uh, the B just does not go on and we start to stagnate. And I did, I do feel like the industry on CPU started to stagnate when intel had no competition. So bring it on. This is gonna be great for for enterprises then customers to, and then, oh, by the way, the custom Chip providers, WS has created no less than 15 custom semiconductors started with networking uh, and, and nitro and building out an edge that surrounded the general compute and then it moved to Inferential to for inference trainee um, is about to come out for training Graviton and gravitas to for general purpose CPU and then you've got Apple. So innovation is huge and you know, I love to always make fun of the software is eating the world. I always say yeah but has to run on something. And so I think the combination of semiconductors, software and cloud is just really a magical combination. >>Real quick handicap the video arm acquisition. What what are the odds that that they will be successful? They say it's on track. You've got to 2 to 13 to 1 10 to 1. >>I say 75%. Yes 25%. No China is always the has been the odd odd man out for the last three years. They scuttled the qualcomm NXP deal. You just don't know what china is going to do. I think the Eu with some conditions is gonna let this fly. I think the U. S. Is absolutely going to let this fly. And even though the I. P. Will still stay over in the UK, I think the U. S. Wants to see, wants to see this happen. Japan and Korea. I think we'll allow this china is the odd man out. >>In a word, the future of H. P. E. Is blank >>as a service >>patrick Moorehead. Always a pleasure my friend. Great to see you. Thanks so much for coming back in the cube. >>Yeah, Thanks for having me on. I appreciate that. >>Everybody stay tuned for more great coverage from HP discover 21 this is day Volonte for the cube. The leader and enterprise tech coverage. We'll be right back. >>Mm.

Published Date : Jun 23 2021

SUMMARY :

Patrick Moorehead is here of moor insights and strategy is the It's great to see you and it's great to see you in the meetings that were in. So you know, let's get into it. And then there's this edges like jump ball, what are you seeing in the marketplace? the conversation was over right now, what you have is cloud native folks building out hybrid I like to determine as I think you should use the term veteran. the cloud to be as big as it's become over the last 10 years. let's talk about the horses on the track. And I think that that says a lot uh that H P E. Is making with what they call Lighthouse. I think a simplification to Green Lake that it needs to truly So, and they seem to have done a good job with Wall Street and any of those players that you mentioned, uh with the exception of IBM Yeah, And I would posit that that any, even the cloud folks, if you say, It's like the west coast offense like the NFL, so the moat comes from, you know, brand execution and your other And Dave, you have the public, you have the public cloud, arm is exploding, dominating in the edge with center in the sky, let's make that happen, that is to be in near real time And and that, do you see that as a competitive And then when you integrate compute Well, I have you we have a ton of time here, but I I don't pick your brain about And I did, I do feel like the industry on CPU started to stagnate You've got to 2 to 13 to 1 10 to 1. I think the U. S. Is absolutely going to let Thanks so much for coming back in the cube. I appreciate that. The leader and enterprise tech coverage.

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Patrick Moorhead, Moor Insights | HPE Discover 2021


 

>>Welcome back to HPD discovered 2021. The virtual edition. My name is Dave Volonte and you're watching the cubes continuous coverage of H. P. S. Big customer event. Patrick Moorehead is here of moor insights and strategy is the number one analyst in the research analyst. Business. Patrick. Always a pleasure. Great to see you, >>David. Great to see you too. And I know you're you're up there fighting for that number one spot to. It's great to see you and it's great to see you in the meetings that were in. But it's even more fun to be here on the cube. I love to be on the cube and every once in a while you'll even call me a friend of the cube, >>unquestionably my friend and so and I can't wait second half. I mean you're traveling right now. We're headed to Barcelona to mobile World Congress later on this month. So so we're gonna we're gonna see each other face to face this year. 100%. So looking forward to that. So, you know, let's get into it. Um you know, before we get into H. P. E. Let's talk a little bit about what you're seeing in the market. We've got, you know, we we we finally, it feels like the on prem guys are finally getting their cloud act together. Um, it's maybe taken a while, but we're seeing as a service models emerge. I think it's resonating with customers. The clearly not everything is moving to the cloud. There's this hybrid model emerging. Multi cloud is real despite what, you know, >>some some >>cloud players want to say. And then there's this edges like jump ball, what are you seeing in the marketplace? >>Yeah. Davis, as exciting as ever in. Just to put in perspective, I mean, the public cloud has been around for about 10 years and still only 20%. Around 20% of the data in 20% of the applications are there now, albeit very important ones. And I'm certainly not a public cloud denier, I never have been, but there are some missing pieces that need to come together. And you know, even five years ago we were debating dave the hybrid cloud and I feel like when Amazon brought out outposts, the conversation was over right now, what you have is cloud native folks building out hybrid and on prem capabilities, you have the classic on prem folks building out hybrid and as a service capabilities. And I really think it boils down 22 things. I mean it's wanting to have more flexibility and you know, I hate to use it because it sounds like a marketing word, but agility, the ability to spin up things and spin down things in a very quick way. And uh, you know what they've learned. The veterans also know, hey, let's do this in a way that doesn't lock us in too much into a certain vendor. And I've been around for a long time. David and I'm a realist too. Well, you have to lock yourself into something. It just depends on what do you want to lock yourself into, but super exciting. And what H. P. E. When they threw the acts in the sea with Green Lake, I think it was four years ago, I think really started to stir the pot. >>You know, you mentioned the term cloud denial, but you know, and I feel like the narrative from, I like to determine is I think you should use the term veteran. You know, it's very, they're ours is the only industry patrick where legacy is a pejorative, but but but so but the point I want to make is I feel like there's been a lot of sort of fear from the veteran players, but I look at it differently. I wonder what you're taking. I think, I think, I think I calculated that the Capex spending by the big four public clouds including Alibaba last year was $100 billion. That's like a gift to the world. Here, we're going to spend $100 billion like the internet here you go build. And and so I, and I feel like companies like HP are finally saying, yeah, we're gonna build, we're gonna build a layer and we're gonna hide the complexity and we're gonna add value on top. What do you think about that? >>Yeah. So I think it's now, I wish, I wish the on prem folks like HP, you would have done it 10 years ago, but I don't think anybody expected the cloud to be as big as it's become over the last 10 years. I think we saw companies like salesforce with sas taking off, but I think it is the right direction because there are advantages to having workloads on prem and if you add an as a service capability on top of the top of that, and let's say even do a Coehlo or a managed service, it's pretty close to being similar to the public cloud with the exception, that you can't necessarily swipe a credit card for a bespoke workload if you're a developer and it is a little harder to scale out. But that is the next step in the equation day, which is having, having these folks make capital expenditures, make them in a polo facility and then put a layer to swipe a credit card and you literally have the public cloud. >>Yeah. So that's, that's a great point and that's where it's headed, isn't it? Um, so let's, let's talk about the horses on the track. Hp. As you mentioned, I didn't realize it was four years ago. I thought it was, wow, That's amazing. So everybody's followed suit. You see, Dallas announced, Cisco has announced, uh, Lenovo was announced, I think IBM as well. So we, so everybody started following suit there. The reality is, is it's taken some time to get this stuff standardized. What are you seeing from, from HP? They've made some additional announcements, discover what's your take on all this. >>Yeah. So HPD was definitely the rabbit here and they were first in the market. It was good to see, first off some of their, Um, announcements on, on how it's going. And they talked about 4, $28 billion 1200 customers over 900 partners and 95% retention. And I think that's important anybody who's in the lead and remember what Aws used to do with the slide with the amount of customers would just get bigger and bigger and bigger and that's a good way to show momentum. I like the retention part two which is 95%. And I think that that says a lot uh probably the more important announcements that they made is they talked about the G. A. Of some of their solutions on Green Lake and whether it was S. A. P. Hana Ml apps HPC with Francis V. I was Citrus in video but they also brought more of what I would call a vertical layer and I'm sure you've seen the vertical ization of all of these cloud and as a service workloads. But what they're doing with Epic with EMR and looseness, with financial payments and Splunk and intel with data and risk analysis and finally, a full stack for telco five G. One of the biggest secrets and I covered this about five years ago is HPV actually has a full stack that western european carriers use and they're now extending that to five G. And um, so more horizontal uh and and more vertical. That was the one of the big swipes uh that I saw that there was a second though, but maybe we can talk about these. >>Yeah. Okay, Okay. So, so the other piece of that of course is standardization right there there because there was a, there was, there was a lot of customization leading up to this and everybody sort of, everybody always had some kind of financial game they can play and say, hey, there's an adversary as a service model, but this is definitely more of a standardized scalable move that H P E. Is making with what they call Lighthouse, Right? >>Yeah, that's exactly right. And I've talked to some Green Lake customers and they obviously gave it kudos or they wouldn't have HP wouldn't have served them up and they wouldn't have been buying it. But they did say, um, it took, it took a while, took some paperwork to get it going. It's not 100% of push button, but that's partially because hp allows you to customize the hardware. You want a one off network adapter. Hp says yes, right. You want to integrate a different type of storage? They said yes. But with Green Lake Lighthouse, it's more of a, what you see is what you get, which by the way is very much like the public cloud or you go to a public cloud product sheet or order sheet. You're picking from a list and you really don't know everything that's underneath the covers, aside from, let's say the speed of the network, the type of the storage and the amount of the storage you get. You do get to pick between, let's say, an intel processor, Graviton two or an M. D processor. You get to pick your own GPU. But that's pretty much it. And HP Lighthouse, sorry, Green Lake Lighthouse uh, is bringing, I think a simplification to Green Lake that it needs to truly scale beyond, let's say, the white house customers at HP. Yeah, >>Well done. So, you know, and I hear your point about 10 years in, you know, plus and to me this is like a mandate. I mean, this is okay. Good, good job guys about time. But if I had a, you know, sort of look at the big players, like, can we have an oligopoly here in this, in this business? It's HP, Cisco, you got Dell Lenovo, you've got, you know, IBM, they're all doing this and they all have a different little difference, you know, waste of skin of catch. And your point about simplicity, it seems like HP HP is all in Antonio's like, okay, here's what we're going to announce that, you know, while ago, so, and they seem to have done a good job with Wall Street and they get a simple model, you know, Dell's obviously bigger portfolio, much more complicated. IBM is even more complicated than that. I don't know so much about Lenovo and in Cisco of course, has acquired a ton of SAAS companies and sort of they've got a lot of bespoke products that they're trying to put together, so they've got, but they do have SAS models. So each of them is coming at it from a different perspective. How do you think? And so and the other point we got lighthouse, which is sort of Phase one, get product market fit. Phase two now is scale codify standardized and then phase three is the moat build your unique advantage that protects your business. What do you see as HP? Es sort of unique value proposition and moat that they can build longer term. >>That's a great, great question. And let me rattle off kind of what I'm seeing that some of these these players here. So Cisco, ironically, has sells the most software of any of those players that you mentioned, uh with the exception of IBM. Um, and yeah, C >>ICSDB two. Yeah, >>yeah, they're the they're the number two security player, uh, Microsoft, number one. So and I think the evaluation on the street uh indicate that shows that I feel like uh Deltek is a is a very broad play because not only do they have servers, storage, networking and security, but they also have Pcs and devices, so it's a it's a scale and end play with a focus on VM ware solutions, not exclusively, of course. Uh And um then you've got Lenovo who is just getting into the as a service game and are gosh, they're doing great in hyper scale, they've got scale there vertically integrated. I don't know if if too many people talk about that, but Lenovo does a lot of their own manufacturing and they actually manufacture Netapp storage solutions as well. So yeah, each of these folks brings a different game to the table, I think with h P E, what your bring to the table is nimble. When HP and HP split, the number one thing that I said was that uh huh H P E is going to have to be so much faster than it offsets the scale that Dell technology has and the HBs credit, although there, I don't think we're getting credit for this in the stock market yet. Um, and I know you and I are both industry folks, not financial folks, but I think their biggest thing is speed and the ability to move faster and that is what I've seen as it relates to the moat, which is a unique uh, competitive advantage. Quite frankly, I'm still looking for that day in, in, in what that is and I think in this industry it's nearly impossible and I would posit that that any, even the cloud folks, if you say, is there something that AWS can do that Azure can't, if it put it put its mind to it or G C P. I don't think so. I think it's more of a kind of land and expand and I think for H P E, when it comes to high performance computing and I'm not just talking about government installations, I'm talking about product development, drug development, I think that is a landing place where H P E already does pretty well can come in and expand its footprint, >>you know, that's really interesting um, observations. So, and I would agree with you, it's kind of like, this is a copycat industry, it's like the west coast offense, like the NFL >>and >>so, so the moat comes from, you know, brand execution and your other point about when HP and HP split, that was a game changer, because all of a sudden you saw companies like them, you always had a long term relationship with H P E but or HP, but then they came out of the woodworks and started to explode. And so it really opened up opportunities. So it really >>is an execution, >>isn't it? But go ahead, please >>Dave if I had to pick something that I think HP HPV needs to always be ahead and as a service and listen, you know, I both know announcements don't mean delivery, but there is correlation between if you start four years ahead of somebody that other company is going to have to put just, I mean they're gonna have to turn that ship and many of its competitors really big ships to be able to get there. So I think what Antonio needs to do is run like hell, right, Because it, it, I think it is in the lead and as a service holistically doesn't mean they're going to be there forever, but they have to stay ahead. They have to add more horizontal solutions. They have to add more vertical solutions. And I believe that at some point it does need to invest in some Capex at somebody like ANna Quinn x play credit card swiper on top of that. And Dave, you have the public, you have the public cloud, you don't have all the availability zones, but you have a public cloud. >>Yeah, that's going to happen. I think you're right on. So we see this notion of cloud expanding. It's no longer just remote set of services. Somewhere out in the cloud. It's as you said, outpost was the sort of signal. Okay, We're coming on prem clearly the on prem, uh, guys are connecting to the cloud. Multi cloud exists, we know this and then there's the edge but but but that brings me to that sort of vision and everybody's laying out of this this this seamless integration hiding the complexity log into my cloud and then life will be good. But the edge is different. Right? It's not just, you know, retail store or a race track. I mean there's the far edge, there's the Tesla car, there's gonna be compute everywhere. And that sort of ties into the data. The data flows, you know the real time influencing at the edge ai new semiconductor models. You you came out of the semiconductor industry, you know it inside and out arm is exploding is dominating in the edge with with with apple and amazon Alexa and things like that. That's really where the action is. So this is a really interesting cocktail and soup that we have going on. How do you >>say? Well, you know, Dave if the data most data, I think one thing most everybody agrees on is that most of the data will be created on the edge. Whether that's a moving edge a car, a smartphone or what I call an edge data center without tile flooring. Like that server that's bolted to the wall of Mcdonald's. When you drive through, you can see it versus the walmart. Every walmart has a raised tile floor. It's the edge to economically and performance wise, it doesn't make any sense to send all that data to the mother ships. Okay. And whether that's unproven data center or the giant public cloud, more efficient way is to do the compute at the closest way possible. But what it does, it does bring up challenges. The first challenge is security. If I wanted to, I could walk in and I could take that server off the Mcdonald's or the Shell gas station wall. So I can't do that in a big data center. Okay, so security, Physical security is a challenge. The second is you don't have the people to go in there and fix stuff that are qualified. If you have a networking problem that goes wrong and Mcdonald's, there's nobody there that can help uh, they can they can help you fix that. So this notion of autonomy and management and not keeping hyper critical data sitting out there and it becomes it becomes a security issue becomes a management issue. Let me talk about the benefits though. The benefits are lower latency. You want you want answers more quickly when that car is driving down the road and it has a five G V two X communication cameras can't see around corners, but that car communicating ahead, that ran into the stop sign, can I through vi to X. Talk to the car behind it and say, hey, something is going on there, you can't go to, you can't go to the big data center in the sky to make that happen, that is to be in near real time and that computer has to happen on the edge. So I think this is a tremendous opportunity and ironically the classic on prem guys, they own this, they own this space aside from smartphones of course, but if you look at compute on a light pole, companies like Intel have built Complete architectures to do that, putting compute into 5G base stations. Heck, I just, there was an announcement this week of google cloud in its gaming solution putting compute in a carrier edge to give lower latency to deliver a better experience. >>Yeah, so there, of course there is no one edge, it's highly fragmented, but I'm interested in your thoughts on kind of who's stack actually can play at the edge. And I've been sort of poking uh H P E about this. And the one thing that comes back consistently is Aruba, we we can take a room but not only to the, to the near edge, but to the far edge. And and that, do you see that as a competitive advantage? >>Oh gosh, yes. I mean, I would say the best acquisition That hp has made in 10 years has been aruba it's fantastic. And they also managed it in the right way. I mean, it was part of HB but it was it was managed a lot more loosely then, you know, a company that might get sucked into the board. And I think that paid off tremendously. They're giving Cisco on the edge a absolute run for their money, their first with new technologies. But it's about the solution. What I love about what a ruble looks at is it's looking at entertainment solutions inside of a stadium, um a information solution inside of an airport as opposed to just pushing the technology forward. And then when you integrate compute with with with Aruba, I think that's where the real magic happens. Most of the data on a permanent basis is actually video data. And a lot of it's for security uh for surveillance. And quite frankly, people taking videos off, they're off their smartphones and downloading video. I I just interviewed the chief network officer of T mobile and their number one bit of data is video, video uploaded, video download. But that's where the magic happens when you put that connectivity and the compute together and you can manage it in a, in an orderly and secure fashion >>while I have you, we have a ton of time here, but I I don't pick your brain about intel, the future of intel. I know you've been following it quite closely, you always have Intel's fighting a forefront war. You got there, battling A. M. D. There, battling your arm slash and video. They're they're taking on TSMC now and in foundry and, and I'll add china for the looming threat there. So what's your prognosis for for intel? >>Yeah, I liked bob the previous Ceo and I think he was doing a lot of of the right things, but I really think that customers and investors and even their ecosystem wanted somebody leading the company with a high degree of technical aptitude and Pat coming, I mean, Pat had a great job at VM or, I mean, he had a great run there and I think it is a very positive move. I've never seen the energy At Intel probably in the last 10 years that I've seen today. I actually got a chance to talk with pat. I visited pat uhh last month and and talk to him about pretty much everything and where he wanted to take the company the way you looked at technology, what was important, what's not important. But I think first off in the world of semiconductors, there are no quick fixes. Okay. Intel has a another two years Before we see what the results are. And I think 2023 for them is gonna be a huge year. But even with all this competition though, Dave they still have close to 85% market share in servers and revenue share for client computing around 90%. Okay. So and they've built out there networking business, they build out a storage business um with with obtain they have the leading Aid as provider with Mobileye. And and listen I was I was one of Intel's biggest, I was into one of Intel's biggest, I was Intel's biggest customer when I was a compact. I was their biggest competitor at AMG. So um I'm not obviously not overly pushing or there's just got to wait and see. They're doing the right things. They have the right strategy. They need to execute. One of the most important things That Intel did is extend their alliance with TSMC. So in 2023 we're going to see Intel compute units these tiles, they integrate into the larger chips called S. O. C S B. Manufactured by TSMC. Not exclusively, but we could see that. So literally we could have AMG three nanometer on TSMC CPU blocks, competing with intel chips with TSMC three nanometer CPU blocks and it's on with regard to video. I mean in video is one of these companies that just keeps going charging, charging hard and I'm actually meeting with Jensen wang this week and Arms Ceo Simon Segers to talk about this opportunity and that's a company that keeps on moving interestingly enough in video. If the arm deal does go through will be the largest chip license, see CPU licensee and have the largest CPU footprint on the planet. So here we have AMG who's CPU and Gpu and buying an F. P. G. A company called Xilinx, you have Intel, Cpus, Gpus machine learning accelerators and F. P. G. S. And then you've got arms slashing video bit with everything as well. We have three massive ecosystems. They're gonna be colliding here and I think it's gonna be great for competition. Date. Competition is great. You know, when there's not competition in CPUs and Gpus, we know what happens right. Uh, the beach just does not go on and we start to stagnate. And I did, I do feel like the industry on CPU started to stagnate when intel had no competition. So bring it on. This is gonna be great for for enterprises then customers to and then, oh, by the way, you have the custom Chip providers. WS has created no less than 15 custom semiconductors started with networking and nitro and building out an edge that surrounded the general computer. And then it moved to Inferential for inference trainee um, is about to come out for training Graviton and Gravitas to for general purpose CPU and then you've got apple. So innovation is huge and I love to always make fun of the software is eating the world. I always say yeah but has to run on something. And so I think the combination of semiconductors software and cloud is just really a magical combination. >>Real quick handicap the video arm acquisition. What what are the odds that that they will be successful? They say it's on track. You got a 2 to 13 to 1 10 to 1. >>I say 75%. Yes 25%. No China is always the has been the odd odd man out for the last three years. They scuttled the Qualcomm NXp deal. You just don't know what china is going to do. I think the EU with some conditions is going to let this fly. I think the U. S. Is absolutely going to let this fly. And even though the I. P. Will still stay over in the UK, I think the U. S. Wants to see wants to see this happen, Japan and Korea I think we'll allow this china is the odd man out. >>In a word, the future of h p. E is blank >>as a service >>patrick Moorehead. Always a pleasure. My friend. Great to see you. Thanks so much for coming back in the cube. >>Yeah, Thanks for having me on. I appreciate that. >>Everybody stay tuned for more great coverage from HP discover 21 this is day Volonte for the cube. The leader and enterprise tech coverage. We'll be right back.

Published Date : Jun 10 2021

SUMMARY :

Patrick Moorehead is here of moor insights and strategy is the It's great to see you and it's great to see you in the meetings that were in. I think it's resonating with customers. And then there's this edges like jump ball, what are you seeing in the marketplace? the conversation was over right now, what you have is cloud native folks building out hybrid I like to determine is I think you should use the term veteran. the cloud to be as big as it's become over the last 10 years. let's talk about the horses on the track. I like the retention part that H P E. Is making with what they call Lighthouse, Right? the type of the storage and the amount of the storage you get. and they seem to have done a good job with Wall Street and they get a simple model, you know, So Cisco, ironically, has sells the most software Yeah, posit that that any, even the cloud folks, if you say, you know, that's really interesting um, observations. so, so the moat comes from, you know, brand execution and the lead and as a service holistically doesn't mean they're going to be there forever, is dominating in the edge with with with apple and amazon Alexa center in the sky to make that happen, that is to be in near real time And and that, do you see that as a competitive And then when you integrate compute intel, the future of intel. And I did, I do feel like the industry on CPU started to stagnate You got a 2 to 13 to 1 10 to 1. I think the U. S. Is absolutely going to let Thanks so much for coming back in the cube. I appreciate that. The leader and enterprise tech coverage.

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Unleash the Power of Your Cloud Data | Beyond.2020 Digital


 

>>Yeah, yeah. Welcome back to the third session in our building, A vibrant data ecosystem track. This session is unleash the power of your cloud data warehouse. So what comes after you've moved your data to the cloud in this session will explore White Enterprise Analytics is finally ready for the cloud, and we'll discuss how you can consume Enterprise Analytics in the very same way he would cloud services. We'll also explore where analytics meets cloud and see firsthand how thought spot is open for everyone. Let's get going. I'm happy to say we'll be hearing from two folks from thought spot today, Michael said Cassie, VP of strategic partnerships, and Vika Valentina, senior product marketing manager. And I'm very excited to welcome from our partner at AWS Gal Bar MIA, product engineering manager with Red Shift. We'll also be sharing a live demo of thought spot for BTC Marketing Analytics directly on Red Shift data. Gal, please kick us off. >>Thank you, Military. And thanks. The talks about team and everyone attending today for joining us. When we talk about data driven organizations, we hear that 85% of businesses want to be data driven. However, on Lee. 37% have been successful in We ask ourselves, Why is that and believe it or not, Ah, lot of customers tell us that they struggled with live in defining what being data driven it even means, and in particular aligning that definition between the business and the technology stakeholders. Let's talk a little bit. Let's look at our own definition. A data driven organization is an organization that harnesses data is an asset. The drive sustained innovation and create actionable insights. The super charge, the experience of their customers so they demand more. Let's focus on a few things here. One is data is an asset. Data is very much like a product needs to evolve sustained innovation. It's not just innovation innovation, it's sustained. We need to continuously innovate when it comes to data actionable insights. It's not just interesting insights these air actionable that the business can take and act upon, and obviously the actual experience we. Whether whether the customers are internal or external, we want them to request Mawr insights and as such, drive mawr innovation, and we call this the for the flywheel. We use the flywheel metaphor here where we created that data set. Okay, Our first product. Any focused on a specific use case? We build an initial NDP around that we provided with that with our customers, internal or external. They provide feedback, the request, more features. They want mawr insights that enables us to learn bringing more data and reach that actual data. And again we create MAWR insights. And as the flywheel spins faster, we improve on operational efficiencies, supporting greater data richness, and we reduce the cost of experimentation and legacy environments were never built for this kind of agility. In many cases, customers have struggled to keep momentum in their fleet, flywheel in particular around operational efficiency and experimentation. This is where Richie fits in and helps customer make the transition to a true data driven organization. Red Shift is the most widely used data warehouse with tens of thousands of customers. It allows you to analyze all your data. It is the only cloud data warehouse that sits, allows you to analyze data that sits in your data lake on Amazon, a street with no loading duplication or CTL required. It is also allows you to scale with the business with its hybrid architectures it also accelerates performance. It's a shared storage that provides the ability to scale toe unlimited concurrency. While the UN instant storage provides low late and say access to data it also provides three. Key asks that customers consistently tell us that matter the most when it comes to cost. One is usage based pricing Instead of license based pricing. Great value as you scale your data warehouse using, for example, reserved instances they can save up to 75% compared to on the mind demand prices. And as your data grows, infrequently accessed data can be stored. Cost effectively in S three encouraged through Amazon spectrum, and the third aspect is predictable. Month to month spend with no hitting charges and surprises. Unlike and unlike other cloud data warehouses, where you need premium versions for additional enterprise capabilities. Wretched spicing include building security compression and data transfer. >>Great Thanks. Scout um, eso. As you can see, everybody wins with the cloud data warehouses. Um, there's this evolution of movement of users and data and organizations to get value with these cloud data warehouses. And the key is the data has to be accessible by the users, and this data and the ability to make business decisions on the data. It ranges from users on the front line all the way up to the boardroom. So while we've seen this evolution to the Cloud Data Warehouse, as you can see from the statistic from Forrester, we're still struggling with how much of that data actually gets used for analytics. And so what is holding us back? One of the main reasons is old technology really trying to work with today's modern cloud data warehouses? They weren't built for it. So you run into issues of trying to do data replication, getting the data out of the cloud data warehouse. You can do analysis and then maintaining these middle layers of data so that you can access it quickly and get the answers you need. Another issue that's holding us back is this idea that you have to have your data in perfect shape with the perfect pipeline based on the exact dashboard unique. Um, this isn't true. Now, with Cloud data warehouse and the speed of important business data getting into those cloud data warehouses, you need a solution that allows you to access it right away without having everything to be perfect from the start, and I think this is a great opportunity for GAL and I have a little further discussion on what we're seeing in the marketplace. Um, one of the primary ones is like, What are the limiting factors, your Siegel of legacy technologies in the market when it comes to this cloud transformation we're talking about >>here? It's a great question, Michael and the variety of aspect when it comes to legacy, the other warehouses that are slowing down innovation for companies and businesses. I'll focus on 21 is performance right? We want faster insights. Companies want the ability to analyze MAWR data faster. And when it comes to on prem or legacy data warehouses, that's hard to achieve because the second aspect comes into display, which is the lack of flexibility, right. If you want to increase your capacity of your warehouse, you need to ensure request someone needs to go and bring an actual machine and install it and expand your data warehouse. When it comes to the cloud, it's literally a click of a button, which allows you to increase the capacity of your data warehouse and enable your internal and external users to perform analytics at scale and much faster. >>It falls right into the explanation you provided there, right as the speed of the data warehouses and the data gets faster and faster as it scales, older solutions aren't built toe leverage that, um, you know, they're either they're having to make technical, you know, technical cuts there, either looking at smaller amounts of data so that they can get to the data quicker. Um, or it's taking longer to get to the data when the data warehouse is ready, when it could just be live career to get the answers you need. And that's definitely an issue that we're seeing in the marketplace. I think the other one that you're looking at is things like governance, lineage, regulatory requirements. How is the cloud you know, making it easier? >>That's That's again an area where I think the cloud shines. Because AWS AWS scale allows significantly more investment in securing security policies and compliance, it allows customers. So, for example, Amazon redshift comes by default with suck 1 to 3 p. C. I. Aiso fared rampant HIPPA compliance, all of them out of the box and at our scale. We have the capacity to implement those by default for all of our customers and allow them to focus. Their very expensive, valuable ICTY resource is on actual applications that differentiate their business and transform the customer experience. >>That's a great point, gal. So we've talked about the, you know, limiting factors. Technology wise, we've mentioned things like governance. But what about the cultural aspect? Right? So what do you see? What do you see in team struggling in meeting? You know, their cloud data warehouse strategy today. >>And and that's true. One of the biggest challenges for large large organizations when they moved to the cloud is not about the technology. It's about people, process and culture, and we see differences between organizations that talk about moving to the cloud and ones that actually do it. And first of all, you wanna have senior leadership, drive and be aligned and committed to making the move to the cloud. But it's not just that you want. We see organizations sometimes Carol get paralyzed. If they can't figure out how to move each and every last work clothes, there's no need to boil the ocean, so we often work with organizations to find that iterative motion that relative process off identifying the use cases are date identifying workloads in migrating them one at a time and and through that allowed organization to grow its knowledge from a cloud perspective as well as adopt its tooling and learn about the new capabilities. >>And from an analytics perspective, we see the same right. You don't need a pixel perfect dashboard every single time to get value from your data. You don't need to wait until the data warehouse is perfect or the pipeline to the data warehouse is perfect. With today's technology, you should be able to look at the data in your cloud data warehouse immediately and get value from it. And that's the you know, that's that change that we're pushing and starting to see today. Thanks. God, that was That was really interesting. Um, you know, as we look through that, you know, this transformation we're seeing in analytics, um, isn't really that old? 20 years ago, data warehouses were primarily on Prem and the applications the B I tools used for analytics around them were on premise well, and so you saw things like applications like Salesforce. That live in the cloud. You start having to pull data from the cloud on Prem in order to do analytics with it. Um, you know, then we saw the shift about 10 years ago in the explosion of Cloud Data Warehouse Because of their scale, cost reduced, reduce shin reduction and speed. You know, we're seeing cloud data. Warehouses like Amazon Red Shift really take place, take hold of the marketplace and are the predominant ways of storing data moving forward. What we haven't seen is the B I tools catch up. And so when you have this new cloud data warehouse technology, you really need tools that were custom built for it to take advantage of it, to be able to query the cloud data warehouse directly and get results very quickly without having to worry about creating, you know, a middle layer of data or pipelines in order to manage it. And, you know, one company captures that really Well, um, chick fil A. I'm sure everybody has heard of is one of the largest food chains in America. And, you know, they made a huge investment in red shift and one of the purposes of that investment is they wanted to get access to the data mawr quickly, and they really wanted to give their business users, um, the ability to do some ad hoc analysis on the data that they were capturing. They found that with their older tools, the problems that they were finding was that all the data when they're trying to do this analysis was staying at the analyst level. So somebody needed to create a dashboard in order to share that data with a user. And if the user's requirements changed, the analysts were starting to become burdened with requests for changes and the time it took to reflect those changes. So they wanted to move to fought spot with embrace to connect to Red Shift so they could start giving business users that capability. Query the database right away. And with this, um, they were able to find, you know, very common things in in the supply chain analysis around the ability to figure out what store should get, what product that was selling better. The other part was they didn't have to wait for the data to get settled into some sort of repository or second level database. They were able to query it quickly. And then with that, they're able to make changes right in the red shift database that were then reflected to customers and the business users right away. So what they found from this is by adopting thought spot, they were actually able to arm business users with the ability to make decisions very quickly. And they cleared up the backlog that they were having and the delay with their analysts. And they're also putting their analysts toe work on different projects where they could get better value from. So when you look at the way we work with a cloud data warehouse, um, you have to think of thoughts about embrace as the tool that access that layer. The perfect analytic partner for the Cloud Data Warehouse. We will do the live query for the business user. You don't need to know how to script and sequel, um Thio access, you know, red shift. You can type the question that you want the answer to and thought spot will take care of that query. We will do the indexing so that the results come back faster for you and we will also do the analysis on. This is one of the things I wanted to cover, which is our spot i. Q. This is new for our ability to use this with embrace and our partners at Red Shift is now. We can give you the ability to do auto analysis to look at things like leading indicators, trends and anomalies. So to put this in perspective amount imagine somebody was doing forecasting for you know Q three in the western region. And they looked at how their stores were doing. And they saw that, you know, one store was performing well, Spot like, you might be able to look at that analysis and see if there's a leading product that is underperforming based on perhaps the last few quarters of data. And bring that up to the business user for analysis right away. They don't need to have to figure that out. And, um, you know, slice and dice to find that issue on their own. And then finally, all the work you do in data management and governance in your cloud data warehouse gets reflected in the results in embrace right away. So I've done a lot of talking about embrace, and I could do more, but I think it would be far better toe. Have Vika actually show you how the product works, Vika. >>Thanks, Michael. We learned a lot today about the power of leveraging your red shift data and thought spot. But now let me show you how it works. The coronavirus pandemic has presented extraordinary challenges for many businesses, and some industries have fared better than others. One industry that seems to weather the storm pretty well actually is streaming media. So companies like Netflix and who Lou. And in this demo, we're going to be looking at data from B to C marketing efforts. First streaming media company in 2020 lately, we've been running campaigns for comedy, drama, kids and family and reality content. Each of our campaigns last four weeks, and they're staggered on a weekly basis. Therefore, we always have four campaigns running, and we can focus on one campaign launch per >>week, >>and today we'll be digging into how our campaigns are performing. We'll be looking at things like impressions, conversions and users demographic data. So let's go ahead and look at that data. We'll see what we can learn from what's happened this year so far, and how we can apply those learnings to future decision making. As you can already see on the thoughts about homepage, I've created a few pin boards that I use for reporting purposes. The homepage also includes what others on my team and I have been looking at most recently. Now, before we dive into a search, will first take a look at how to make a direct connection to the customer database and red shift to save time. I've already pre built the connection Red Shift, but I'll show you how easy it is to make that connection in just three steps. So first we give the connection name and we select our connection type and was on red Shift. Then we enter our red shift credentials, and finally, we select the tables that we want to use Great now ready to start searching. So let's start in this data to get a better idea of how our marketing efforts have been affected either positively or negatively by this really challenging situation. When we think of ad based online marketing campaigns, we think of impressions, clicks and conversions. Let's >>look at those >>on a daily basis for our purposes. So all this data is available to us in Thought spot, and we can easily you search to create a nice line chart like this that shows US trends over the last few months and based on experience. We understand that we're going to have more clicks than impressions and more impressions and conversions. If we started the chart for a minute, we could see that while impressions appear to be pretty steady over the course of the year, clicks and especially conversions both get a nice boost in mid to late March, right around the time that pandemic related policies were being implemented. So right off the bat, we found something interesting, and we can come back to this now. There are few metrics that we're gonna focus on as we analyze our marketing data. Our overall goal is obviously to drive conversions, meaning that we bring new users into our streaming service. And in order to get a visitor to sign up in the first place, we need them to get into our sign up page. A compelling campaign is going to generate clicks, so if someone is interested in our ad, they're more likely to click on it, so we'll search for Click through Rape 5% and we'll look this up by campaign name. Now even compare all the campaigns that we've launched this year to see which have been most effective and bring visitors star site. And I mentioned earlier that we have four different types of campaign content, each one aligned with one of our most popular genres. So by adding campaign content, yeah, >>and I >>just want to see the top 10. I could limit my church. Just these top 10 campaigns automatically sorted by click through rate and assigned a color for each category so we could see right away that comedy and drama each of three of the top 10 campaigns by click through rate reality is, too, including the top spot and kids and family makes one appearance as well. Without spot. We know that any non technical user can ask a question and get an answer. They can explore the answer and ask another question. When you get an answer that you want to share, keep an eye on moving forward, you pin the answer to pin board. So the BBC Marketing Campaign Statistics PIN board gives us a solid overview of our campaign related activities and metrics throughout 2020. The visuals here keep us up to date on click through rate and cost per click, but also another really important metrics that conversions or cost proposition. Now it's important to our business that we evaluate the effectiveness of our spending. Let's do another search. We're going to look at how many new customers were getting so conversions and the price cost per acquisition that we're spending to get each of these by the campaign contact category. So >>this is a >>really telling chart. We can basically see how much each new users costing us, based on the content that they see prior to signing up to the service. Drama and reality users are actually relatively expensive compared to those who joined based on comedy and kids and family content that they saw. And if all the genres kids and family is actually giving us the best bang for our marketing >>buck. >>And that's good news because the genres providing the best value are also providing the most customers. We mentioned earlier that we actually saw a sizable uptick in conversions as stay at home policies were implemented across much of the country. So we're gonna remove cost per acquisition, and we're gonna take a daily look how our campaign content has trended over the years so far. Eso By doing this now, we can see a comparison of the different genres daily. Some campaigns have been more successful than others. Obviously, for example, kids and family contact has always fared pretty well Azaz comedy. But as we moved into the stay at home area of the line chart, we really saw these two genres begin to separate from the rest. And even here in June, as some states started to reopen, we're seeing that they're still trending up, and we're also seeing reality start to catch up around that time. And while the first pin board that we looked at included all sorts of campaign metrics, this is another PIN board that we've created so solely to focus on conversions. So not only can we see which campaigns drug significant conversions, we could also dig into the demographics of new users, like which campaigns and what content brought users from different parts of the country or from different age groups. And all this is just a quick search away without spot search directly on a red shift. Data Mhm. All right, Thank you. And back to you, Michael. >>Great. Thanks, Vika. That was excellent. Um, so as you can see, you can very quickly go from zero to search with thought Spot, um, connected to any cloud data warehouse. And I think it's important to understand that we mentioned it before. Not everything has to be perfect. In your doubt, in your cloud data warehouse, um, you can use thought spot as your initial for your initial tool. It's for investigatory purposes, A Z you can see here with star, Gento, imax and anthem. And a lot of these cases we were looking at billions of rows of data within minutes. And as you as your data warehouse maturity grows, you can start to add more and more thoughts about users to leverage the data and get better analysis from it. So we hope that you've enjoyed what you see today and take the step to either do one of two things. We have a free trial of thoughts about cloud. If you go to the website that you see below and register, we can get you access the thought spots so you can start searching today. Another option, by contacting our team, is to do a zero to search workshop where 90 minutes will work with you to connect your data source and start to build some insights and exactly what you're trying to find for your business. Um thanks, everybody. I would especially like to thank golf from AWS for joining us on this today. We appreciate your participation, and I hope everybody enjoyed what they saw. I think we have a few questions now. >>Thank you, Vika, Gal and Michael. It's always exciting to see a live demo. I know that I'm one of those comedy numbers. We have just a few minutes left, but I would love to ask a couple of last questions Before we go. Michael will give you the first question. Do I need to have all of my data cleaned and ready in my cloud data warehouse before I begin with thought spot? >>That's a great question, Mallory. No, you don't. You can really start using thought spot for search right away and start getting analysis and start understanding the data through the automatic search analysis and the way that we query the data and we've seen customers do that. Chick fil a example that we talked about earlier is where they were able to use thoughts bought to notice an anomaly in the Cloud Data Warehouse linking between product and store. They were able to fix that very quickly. Then that gets reflected across all of the users because our product queries the Cloud Data Warehouse directly so you can get started right away without it having to be perfect. And >>that's awesome. And gal will leave a fun one for you. What can we look forward to from Amazon Red Shift next year? >>That's a great question. And you know, the team has been innovating extremely fast. We released more than 200 features in the last year and a half, and we continue innovating. Um, one thing that stands out is aqua, which is a innovative new technology. Um, in fact, lovely stands for Advanced Square Accelerator, and it allows customers to achieve performance that up to 10 times faster, uh, than what they've seen really outstanding and and the way we've achieved that is through a shift in paradigm in the actual technological implementation section. Uh, aqua is a new distributed and hardware accelerated processing layer, which effectively allows us to push down operations analytics operations like compression, encryption, filtering and aggregations to the storage there layer and allow the aqua nodes that are built with custom. AWS designed analytics processors to perform these operations faster than traditional soup use. And we no longer need to bring, you know, scan the data and bring it all the way to the computational notes were able to apply these these predicates filtering and encourage encryption and compression and aggregations at the storage level. And likewise is going to be available for every are a three, um, customer out of the box with no changes to come. So I apologize for being getting out a little bit, but this is really exciting. >>No, that's why we invited you. Call. Thank you on. Thank you. Also to Michael and Vika. That was excellent. We really appreciate it. For all of you tuning in at home. The final session of this track is coming up shortly. You aren't gonna want to miss it. We're gonna end strong, come back and hear directly from our customer a T mobile on how T Mobile is building a data driven organization with thought spot in which >>pro, It's >>up next, see you then.

Published Date : Dec 10 2020

SUMMARY :

is finally ready for the cloud, and we'll discuss how you can that provides the ability to scale toe unlimited concurrency. to the Cloud Data Warehouse, as you can see from the statistic from Forrester, which allows you to increase the capacity of your data warehouse and enable your they're either they're having to make technical, you know, technical cuts there, We have the capacity So what do you see? And first of all, you wanna have senior leadership, drive and And that's the you know, that's that change that And in this demo, we're going to be looking at data from B to C marketing efforts. I've already pre built the connection Red Shift, but I'll show you how easy it is to make that connection in just three all this data is available to us in Thought spot, and we can easily you search to create a nice line chart like this that Now it's important to our business that we evaluate the effectiveness of our spending. And if all the genres kids and family is actually giving us the best bang for our marketing And that's good news because the genres providing the best value are also providing the most customers. And as you as your Do I need to have all of my data cleaned the Cloud Data Warehouse directly so you can get started right away without it having to be perfect. forward to from Amazon Red Shift next year? And you know, the team has been innovating extremely fast. For all of you tuning in at home.

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From Zero to Search | Beyond.2020 Digital


 

>>Yeah, >>yeah. Hello and welcome to Day two at Beyond. I am so excited that you've chosen to join the building a vibrant data ecosystem track. I might be just a little bit biased, but I think it's going to be the best track of the day. My name is Mallory Lassen and I run partner Marketing here, a thought spot, and that might give you a little bit of a clue as to why I'm so excited about the four sessions we're about to hear from. We'll start off hearing from two thought spotters on how the power of embrace can allow you to directly query on the cloud data warehouse of your choice Next up. And I shouldn't choose favorites, but I'm very excited to watch Cindy housing moderate a panel off true industry experts. We'll hear from Deloitte Snowflake and Eagle Alfa as they describe how you can enrich your organization's data and better understand and benchmark by using third party data. They may even close off with a prediction or two about the future that could prove to be pretty thought provoking. So I'd stick around for that. Next we'll hear from the cloud juggernaut themselves AWS. We'll even get to see a live demo using TV show data, which I'm pretty sure is near and dear to our hearts. At this point in time and then last, I'm very excited to welcome our customer from T Mobile. They're going to describe how they partnered with whip pro and developed a full solution, really modernizing their analytics and giving self service to so many employees. We'll see what that's done for them. But first, let's go over to James Bell Z and Ana Son on the zero to search session. James, take us away. >>Thanks, Mallory. I'm James Bell C and I look after the solutions engineering and customer success teams have thought spot here in Asia Pacific and Japan today I'm joined by my colleague Anderson to give you a look at just how simple and quick it is to connect thought spot to your cloud data warehouse and extract value from the data within in the demonstration, and I will show you just how we can connect to data, make it simple for the business to search and then search the data itself or within this short session. And I want to point out that everything you're going to see in the demo is Run Live against the Cloud Data Warehouse. In this case, we're using snowflake, and there's no cashing of data or summary tables in terms of what you're going to see. But >>before we >>jump into the demo itself, I just like to provide a very brief overview of the value proposition for thought spot. If you're already familiar with thought spot, this will come as no surprise. But for those new to the platform, it's all about empowering the business to answer their own questions about data in the most simple way possible Through search, the personalized user experience provides a familiar search based way for anyone to get answers to their questions about data, not just the analysts. The search, indexing and ranking makes it easy to find the data you're looking for using business terms that you understand. While the smart ranking constantly adjust the index to ensure the most relevant information is provided to you. The query engine removes the complexity of SQL and complex joint paths while ensuring that users will always get thio the correct answers their questions. This is all backed up by an architecture that's designed to be consumed entirely through a browser with flexibility on deployment methods. You can run thought spot through our thoughts about cloud offering in your own cloud or on premise. The choice is yours, so I'm sure you're thinking that all sounds great. But how difficult is it to get this working? Well, I'm happy to tell you it's super easy. There's just forced steps to unlock the value of your data stored in snowflake, Red Shift, Google, Big Query or any of the other cloud data warehouses that we support. It's a simple is connecting to the Cloud Data Warehouse, choosing what data you want to make available in thought spot, making it user friendly. That column that's called cussed underscore name in the database is great for data management, but when users they're searching for it, they'll probably want to use customer or customer name or account or even client. Also, the business shouldn't need to know that they need to get data from multiple tables or the joint parts needed to get the correct results in thought spot. The worksheet allows you to make all of this simple for the users so they can simply concentrate on getting answers to their questions on Once the worksheet is ready, you can start asking those questions by now. I'm sure you're itching to see this in action. So without further ado, I'm gonna hand over to Anna to show you exactly how this works over to you. Anna, >>In this demo, I'm going to go to cover three areas. First, we'll start with how simple it is to get answers to your questions in class spot. Then we'll have a look at how to create a new connection to Cloud Data Warehouse. And lastly, how to create a use of friendly data layer. Let's get started to get started. I'm going to show you the ease off search with thoughts Spot. As you can see thought spot is or were based. I'm simply lobbying. Divide a browser. This means you don't need to install an application. Additionally, possible does not require you to move any data. So all your data stays in your cloud data warehouse and doesn't need to be moved around. Those sports called differentiator is used experience, and that is primarily search. As soon as we come into the search bar here, that's what suggestion is guiding uses through to the answers? Let's let's say that I would wanna have a look at spending across the different product categories, and we want Thio. Look at that for the last 12 months, and we also want to focus on a trending on monthly. And just like that, we get our answer straightaway without alive from Snowflake. Now let's say we want to focus on 11 product category here. We want to have a look at the performance for finished goods. As I started partially typing my search them here, Thoughts was already suggesting the data value that's available for me to use as a filter. The indexing behind the scene actually index everything about the data which allowed me to get to my data easily and quickly as an end user. Now I've got my next to my data answer here. I can also go to the next level of detail in here. In third spot to navigate on the next level of detail is simply one click away. There's no concept off drill path, pre defined drill path in here. That means we've ordered data that's available to me from Snowflake. I'm able to navigate to the level of detail. Allow me to answer those questions. As you can see as a business user, I don't need to do any coding. There's no dragon drop to get to the answer that I need right here. And she can see other calculations are done on the fly. There is no summary tables, no cubes building are simply able to ask the questions. Follow my train or thoughts, and this provides a better use experience for users as anybody can search in here, the more we interact with the spot, the more it learns about my search patterns and make those suggestions based on the ranking in here and that a returns on the fly from Snowflake. Now you've seen example of a search. Let's go ahead and have a look at How do we create a connection? Brand new one toe a cloud at a warehouse. Here we are here, let me add a new connection to the data were healthy by just clicking at new connection. Today we're going to connect Thio retail apparel data step. So let's start with the name. As you can see, we can easily connect to all the popular data warehouse easily. By just one single click here today, we're going to click to Snowflake. I'm gonna ask some detail he'd let me connect to my account here. Then we quickly enter those details here, and this would determine what data is available to me. I can go ahead and specify database to connect to as well, but I want to connect to all the tables and view. So let's go ahead and create a connection. Now the two systems are talking to each other. I can see all the data that's available available for me to connect to. Let's go ahead and connect to the starter apparel data source here and expanding that I can see all the data tables as available to me. I could go ahead and click on any table here, so there's affect herbal containing all the cells information. I also have the store and product information here I can make. I can choose any Data column that I want to include in my search. Available in soft spot, what can go ahead and select entire table, including all the data columns. I will. I would like to point out that this is important because if any given table that you have contains hundreds of columns it it may not be necessary for you to bring across all of those data columns, so thoughts would allow you to select what's relevant for your analysis. Now that's selected all the tables. Let's go ahead and create a connection. Now force what confirms the data columns that we have selected and start to read the medic metadata from Snowflake and automatically building that search index behind the scene. Now, if your daughter does contain information such as personal, identifiable information, then you can choose to turn those investing off. So none of that would be, um, on a hot spots platform. Now that my tables are ready here, I can actually go ahead and search straight away. Let's go ahead and have a look at the table here. I'm going to click on the fact table heat on the left hand side. It shows all the data column that we've brought across from Snowflake as well as the metadata that also brought over here as well. A preview off the data shows me off the data that's available on my snowflake platform. Let's take a look at the joints tap here. The joint step shows may relationship that has already been defined the foreign and primary care redefining snowflake, and we simply inherited he in fourth spot. However, you don't have toe define all of this relationship in snowflake to add a joint. He is also simple and easy. If I click on at a joint here, I simply select the table that I wanted to create a connection for. So select the fact table on the left, then select the product table onto the right here and then simply selected Data column would wish to join those two tables on Let's select Product ID and clicking next, and that's always required to create a joint between those two tables. But since we already have those strong relationship brought over from Snow Flag, I won't go ahead and do that Now. Now you have seen how the tables have brought over Let's go and have a look at how easy is to search coming to search here. Let's start with selecting the data table would brought over expanding the tables. You can see all the data column that we have previously seen from snowflake that. Let's say I wanna have a look at sales in last year. Let's start to type. And even before I start to type anything in the search bar passport already showing me all those suggestions, guiding me to the answers that's relevant to my need. Let's start with having a look at sales for 2019. And I want to see this across monthly for my trend and out off all of these product line he. I also want to focus on a product line called Jackets as I started partially typing the product line jacket for sport, already proactively recommending me all the matches that it has. So all the data values available for me to search as a filter here, let's go ahead and select jacket. And just like that, I get my answer straight away from Snowflake. Now that's relatively simple. Let's try something a little bit more complex. Let's say I wanna have a look at sales comparing across different regions, um, in us. So I want compare West compared to Southwest, and then I want to combat it against Midwest as well as against based on still and also want to see these trending monthly as well. Let's have look at monthly. If you can see that I can use terms such as monthly Key would like that to look at different times. Buckets. Now all of these is out of the box. As she can see, I didn't have to do any indexing. I didn't have to do any formulas in here. As long as there is a date column in the data set, crossbows able to dynamically calculate those time bucket so she can see. Just by doing that search, I was able to create dynamic groupings segment of different sales across the United States on the sales data here. Now that we've done doing search, you can see that across different tables here might not be the most user friendly layer we don't want uses having to individually select tables. And then, um, you know, selecting different columns with cryptic names in here. We want to make this easy for users, and that's when a work ship comes in. But those were were sheet encapsulate all of the data you want to make available for search as well as formulas, as well as business terminologies that the users are familiar with for a specific business area. Let's start with adding the daughter columns we need for this work shape. Want to slack all of the tables that we just brought across from Snowflake? Expanding each of those tables from the facts type of want sales from the fax table. We want sales as well as the date. Then on the store's table. We want store name as well as the stay eating, then expanding to the product we want name and finally product type. Now that we've got our work shit ready, let's go ahead and save it Now, in order to provide best experience for users to search, would want to optimize the work sheet here. So coming to the worksheet here, you can see the data column that we have selected. Let's start with changing this name to be more user friendly, so let's call it fails record. They will want to call it just simply date, store name, call it store, and then we also want state to be in lower case product name. Simply call it product and finally, product type can also further optimize this worksheet by adding, uh, other areas such as synonyms, so allow users to use terms of familiar with to do that search. So in sales, let's call this revenue and we all cannot also further configure the geo configuration. So want to identify state in here as state for us. And finally, we want Thio. Also add more friendly on a display on a currency. So let's change the currency type. I want to show it in U. S. Dollars. That's all we need. So let's try to change and let's get started on our search now coming back to the search here, Let's go ahead. Now select out worksheet that we have just created. If I don't select any specific tables or worksheets, force what Simply a search across everything that's available to you. Expanding the worksheet. We can see all of the data columns in heat that's we've made available and clicking on search bar for spot already. Reckon, making those recommendations in here to start off? Let's have a look at I wanna have a look at the revenue across different states for here today, so let's use the synonym that we have defined across the different states and we want to see this for here today. Um yesterday as well. I know that I also want to focus on the product line jacket that we have seen before, so let's go ahead and select jacket. Yeah, and just like that, I was able to get the answer straight away in third spot. Let's also share some data label here so we can see exactly the Mount as well to state that police performance across us in here. Now I've got information about the sales of jackets on the state. I want to ask next level question. I want to draw down to the store that has been selling these jackets right Click e. I want to drill down. As you can see out of the box. I didn't have to pre define any drill paths on a target. Reports simply allow me to navigate to the next level of detail to answer my own questions. One Click away. Now I see the same those for the jackets by store from year to date, and this is directly from snowflake data life Not gonna start relatively simple question. Let's go ahead and ask a question that's a little bit more complex. Imagine one. Have a look at Silas this year, and I want to see that by month, month over month or so. I want to see a month. Yeah, and I also want to see that our focus on a sale on the last week off the month. So that's where we see most. Sales comes in the last week off the month, so I want to focus on that as well. Let's focus on last week off each month. And on top of that, I also want to only focus on the top performing stores from last year. So I want to focus on the top five stores from last year, so only store in top five in sales store and for last year. And with that, we also want to focus just on the populist product types as well. So product type. Now, this could be very reasonable question that a business user would like to ask. But behind the scenes, this could be quite complex. But First part takes cares, or the complexity off the data allow the user to focus on the answer they want to get to. If we quickly have a look at the query here, this shows how forceful translate the search that were put in there into queries into that, we can pass on the snowflake. As you can see, the search uses all three tables as well shooting, utilizing the joints and the metadata layer that we have created. Switching over to the sequel here, this sequel actually generate on the fly pass on the snowflake in order for the snowflake to bring back to result and presented in the first spot. I also want to mention that in the latest release Off Hot Spot, we also bringing Embraced um, in the latest version, Off tosspot 6.3 story Q is also coming to embrace. That means one click or two analysis. Those who are in power users to monitor key metrics on kind of anomalies, identify leading indicators and isolate trends, as you can see in a matter of minutes. Using thought spot, we were able to connect to most popular on premise or on cloud data warehouses. We were able to get blazing fast answers to our searches, allow us to transform raw data to incite in the speed off thoughts. Ah, pass it back to you, James. >>Thanks, Anna. Wow, that was awesome. It's incredible to see how much committee achieved in such a short amount of time. I want to close this session by referring to a customer example of who, For those of you in the US, I'm sure you're familiar with who, Lou. But for our international audience, who Lou our immediate streaming service similar to a Netflix or Disney Plus, As you can imagine, the amount of data created by a service like this is massive, with over 32 million subscribers and who were asking questions of over 16 terabytes of data in snow folk. Using regular B I tools on top of this size of data would usually mean using summary or aggregate level data, but with thoughts. What? Who are able to get granular insights into the data, allowing them to understand what they're subscribes of, watching how their campaigns of performing and how their programming is being received, and take advantage of that data to reduce churn and increase revenue. So thank you for your time today. Through the session, you've seen just how simple it is to get thought spot up and running on your cloud data warehouse toe. Unlock the value of your data and minutes. If you're interested in trying this on your own data, you can sign up for a free 14 day trial of thoughts. What cloud? Right now? Thanks again, toe Anna for such awards and demo. And if you have any questions, please feel free to let us know. >>Awesome. Thank you, James and Anna. That was incredible. To see it in action and how it all came together on James. We do actually have a couple of questions in our last few minutes here, Anna. >>The first one will be >>for you. Please. This will be a two part question. One. What Cloud Data Warehouses does embrace support today. And to can we use embrace to connect to multiple data warehouses. Thank you, Mallory. Today embrace supports. Snowflake Google, Big query. Um, Red shift as you assign that Teradata advantage and essay Bahana with more sources to come in the future. And, yes, you can connect on live query from notable data warehouses. Most of our enterprise customers have gotta spread across several data warehouses like just transactional data and red Shift and South will start. It's not like, excellent on James will have the final question go to you, You please. Are there any size restrictions for how much data thought spot can handle? And does one need to optimize their database for performance, for example? Aggregations. >>Yeah, that's a great question. So, you know, as we've just heard from our customer, who there's, there's really no limits in terms of the amount of data that you can bring into thoughts Ponant connect to. We have many customers that have, in excess of 10 terabytes of data that they're connecting to in those cloud data warehouses. And, yeah, there's there's no need to pre aggregate or anything. Thought Spot works best with that transactional level data being able to get right down into the details behind it and surface those answers to the business uses. >>Excellent. Well, thank you both so much. And for everyone at home watching thank you for joining us for that session. You have a few minutes toe. Get up, get some water, get a bite of food. What? You won't want to miss this next panel in it. We have our chief data strategy off Officer Cindy, Housing speaking toe experts in the field from Deloitte Snowflake and Eagle Alfa. All on best practices for leveraging external data sources. See you there

Published Date : Dec 10 2020

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Charles Giancarlo, Pure Storage and Murli Thirumale, Portworx | CUBE Conversation, September 2020


 

from the cube studios in palo alto in boston connecting with thought leaders all around the world this is a cube conversation hi everybody this is dave vellante thecube and we have some news for you pure storage has acquired portworx the kubernetes specialist for 370 million dollars in an all-cash transaction charlie giancarlo is here he's the ceo of pure storage and he's joined by merlin theorem alley who is the ceo of portworx gentlemen good to see you thanks for coming on thank you dave thanks for having us so charlie uh the transaction all cash transaction north of 300 million your biggest transaction uh ever your biggest acquisition uh give us give us the hard news yeah well the the hard news is uh easy news for our customers we're bringing together uh two great companies uh pure as you know the the leader in technology and uh data storage and management and we're bringing together in uh to our team uh the port works team that is the has been the leader uh in container orchestrated uh storage systems and uh it really is gonna match uh you know the existing and and uh legacy uh hardware and application environment to the new environment of containers and we couldn't be more excited so to so tell us you know what was the rationale the sort of thesis behind the acquisition what are you hoping to accomplish charlie yeah you know uh containers is the way that uh applications are going to be developed in the future uh with with no doubt and uh containers utilize storage differently than traditional application environments whether those are rvms or even bare metal application environments and uh because of that it's a very new way of of handling data management the other thing we saw was a philosophy within um portworx very similar to pure of building cloud everywhere and make it look the same whether it's in a private data center or in the uh public uh cloud environment and so by bringing these two things together we create a very consistent environment for uh for customers whether they're utilizing and going with their existing application environment or with the new container environment for their new applications so merlin let me go to you first of all congratulations you know this isn't your your your first uh nice exit we we've known each other for a long time so so that's fantastic for you and the team uh so so bring us up to date on kind of where the company you know started and and where it's gone and and why you feel like this is such a good fit and a good exit for portworx well let's start with the company you know we've been uh at this for uh five and a half years almost six now and we started with these the very premise that that as containers were beginning to be deployed and apps started to kind of be seen everywhere containerized that data agility needed to match the app agility that people were getting from containers and that was something that was missing and so one of the things we did was really kind of take an entirely different approach to storage we turned kind of storage on its head and and designed it from the app down and effectively what we did was leverage kubernetes which was being used really until then to orchestrate really just the container part of the of this system to start orchestrating data and storage as well so northbound you know we containers are being orchestrated or orchestrated by kubernetes to manage the apps and southbound portworx now added the ability to manage data with kubernetes and what that's resulted in dave is that you know uh in in the last several years we've gained 160 customers uh household names right comcast t-mobile lufthansa ge roblox uh rbc who have all sort of deployed us in production and and really kind of built a leadership position in the ability to aid digital transformation uh of you know which customers are going through with containers hey guys i wonder if you could bring up that the chart uh i want to just introduce some etr data here so so this is one of our favorite views x y view the vertical axis is spending momentum when what we call net score higher the better and the vert and the horizontal axis is is market share and you can see i've outlined with that little pink area container orchestration and container platforms and you can see it's very elevated right there with machine learning and ai a little bit above cloud computing right there with robotic process automation this is the april survey of 1200 uh respondents uh the july survey you know robotic process automation bumps up a little bit which changes the shape but i wanted to show this picture to really explain to our audience the you know the popularity and this is where people are investing and charlie you can see storage kind of you know right there in the in the middle and you it seems to me you're now connecting the dots to containers which are gonna disperse everywhere we often think of containers sometimes as a separate thing but it's not i mean it's embedded into the entire stack i wonder if you can talk containers are just the next generation way of of building applications right and one of the great things about uh containers when you build an app on containers it becomes what's known as portable you know it can operate in the cloud it can operate on your own hardware inside your own data center and of course pure is known for making data portable as well between both private data centers and hyperscalers such as aws and uh and azure so by bringing this together making it possible not just for as we talked about container based applications but also for existing uh application environments whether those are vm or bare metal you know we create a very flexible portable environment i wonder if we could talk merely about you know just sort of the evolution of i mean vms and then and obviously containers the you know the virtual machines when we were spinning them up in the early days storage was like the second class citizen and then through a series of integrations and you know hard work you had you know storage much more native but every vm is is is kind of fat right it's sharing the same uh or has its own operating system my understanding is containers they could share a single operating system uh and and so but talk a little bit more first of all is that right and where does storage fit in in containers i mean we think of them at least at least in the early days as ephemeral uh but you're solving a different problem of persistence maybe talk about that that problem that you're solving sure dave i think you know you characterize this as uh the right way right there's kind of vms uh that have dominated sort of in in the world of infrastructure for for for the last 10 15 years now but what what is really happening here is a little bit more profound right really is if you think about it this is the transformation of a data center from being very very machine centric which is sort of the look back view of the world to being much more application centered going forward and this is being accomplished not just by you know what charlie talked about which is applications being deployed in containers but by the evolution of using kubernetes now as the new control plane for the data center so in in the last couple of years something amazing has happened right people have adopted containers and in doing so they've realized they need to orchestrate these containers and lo and behold they've kind of deployed kubernetes as they've done that they've begun to recognize that kubernetes now gives them a an amazing capability they can now let everything be application driven so kubernetes is now the new app defined control plane for the for the data center just like vms and vmware was the you know the kind of compute centered machine defined data center of the past so we're one of those modern day companies for the modern you know digital transformation stack and it doesn't just mean it's just not just products like portworx but other products in there right whether it's a rancher an open shift or or security solutions that are extensions of kubernetes so to your point what we've done is we've taken kubernetes and extended it to managing storage and data and we're doing that in a way that allows it to be fully distributed completely automated and in fact what happens is now the management of of the app and the data go hand in hand at the same time you don't have these separation of sort of responsibilities so the person who is really our buyer and buying set is a very different buyer than traditional storage and you know you know traditional storage i've talked to you about that part of the business a long time many times in the in the past our buyers are actually devops buyers so we land in devops and we expand in it ops our budgets are coming from uh a digital transformation budget like move to cloud or or even just kind of business transformation and our users are really not the classic storage user but really the the person who's driving kubernetes the person who's making automation decisions cloud architects automation architects they can now operate storage without having to know storage through products like portworx that extend kubernetes uh and and and allow it to be all application driven okay so it's much more happen so it's much more than just bringing i'd say jess much more than bringing state uh to what was originally a stateless environment it's bringing more data management uh correct so charlie connect the dots for us in terms of where pure fits in that in that value chain well as you know i mean we've developed a large number of products and capabilities that uh go well beyond storage into data management so whether it's snapshotting or replication or data motion you know into uh you know from uh from on-prem into the cloud and as we've been doing that we've been building up a control plane to do this with you know traditional uh block and file storage now this is extending that set of same set of capabilities uh to the container side uh you know whether it'll be block because contain there are a lot of container systems that are looking at block but even into the object space overall so think of this as the integration of data manage of a data management control plane for both existing and new apps and and that data control plane existing not just in one location such as uh the the private data center or the private cloud but also into the public uh cloud as well so that a company can orchestrate their both their uh their container-based apps but also the data that goes along with them and the data that goes to their traditional apps with one orchestration tool so you know you mentioned you know i think when you said motion i think of vmotion uh and and if i want to move a workload from one vm to another i can preserve at state is that kind of where you're headed with with control you're thinking of it very much in a push you know i t push sense rather than just the application calling for data access and being given given it through a set of apis so again very much more dynamic environment rather than rather than it be a human uh instigated you know think of it being as as a policy and and pro and programmer initiated set of activities uh i'm glad you brought that up because i think about we think about you know we also often think in monolithic terms and and containers are not right it's really like you said we can have applications even though they run inside of vms it sort of breaks they can but they don't have to right they can run on bare metal uh but of course you know with the with vmware they they've designed it to be able to run inside of vms as well if that's what customers are most comfortable with sure ultimately you were going to add some color to that yeah i think i think you know what what what charlie is describing is really kind of a new paradigm that's a self-service paradigm where application owners and application drivers people who are creating apps deploying apps now can can self-service themselves through a kubernetes-based interface and and it's all automated right so in in a in a funny way one way to think about this is a somebody who who's you know deploying apps they are doing that with the help of kubernetes their hands never leave the kubernetes wheel and now all of a sudden they're deploying you know data and storage and doing all of that without an intimate knowledge of the storage infrastructure so that kind of idea of automation driving and it's and this app-driven self-service model really enables that agility for data in addition to the agility for uh for the app layer and and i think dave the key thing here is you know why why it why has that container bubble floated to the top of of your of your of the graph that you just showed it's because i think modern day enterprises are doing two things that are imperative for their success right one of them is the fast enterprises are gonna eat the slow so they need to move fast and the way for that fast to be translated from an app agility to the agility throughout the whole stack is enabled by this the other thing that they are doing is data is the new oil and and folks really need to be able to leverage their data whether it's their own data external data but bring it all together in real time mine it and they can't do that without automating the heck out of it right and that's what kubernetes enables also so the combination of data agility and being able to kind of create that ability to mine in real time the data through an app-oriented interface is is completely revolutionary if you think about it and in my view going forward what you're going to start seeing is that kubernetes is going to start revolutionizing not just the app world but the world of infrastructure the world of infrastructure is going to change significantly with the advent of kubernetes being used to manage infrastructure yeah we often say in the cube the data is the new development kit and and you're talking about you know infrastructure as code is the perfect instantiation here so charlie i i wonder if are developers sort of a new distribution channel for you do you see that involving yeah you know we did a lot of studying uh before bringing the two companies together and about 40 percent of the buyers of uh of uh this uh environment of of port works our customers that we do talk to regularly in the it group and about 60 in the devops environment so you know one of the beautiful things about this is we have a good head start with the people we're selling to today but also it opens up a whole new uh buying area for us with devops and one that we plan on uh investing in as we go forward so charlie i would imagine this is a pretty fast close right uh what's the yeah these are two california companies and and luckily we've we we scoot under the uh uh the uh uh legal radar of hsr so we think we'll be able to close this within 30 days great and and how will you organize it you're going to where it's going to be it's going to be a a new business unit uh reporting directly to me uh as especially as we go through the you know the early days of of integrating but really we want to learn from the way that poor works has built a successful business make sure that we combine the best of both organizations together uh and uh really understand uh you know how to best uh tie together our go-to markets uh in the uh you know with uh the combination of of legacy and container and so so emerald are you gonna hang out for a while absolutely i you know uh i was i was talking to my team earlier and i said look the journey of business success is like a thousand steps and the part of a startup is only the first 250 steps i'll tell you i think we've kind of run up those first 250 steps pretty fast but we're going to sprint through the next 750 steps with with uh you know in the company of of pure because look pure is has always been well known as a disrupter in the business uh for a long time and we are a relatively new disruptor in the kubernetes space i think this is this this level of our joint ability to disrupt that market end to end is gonna be just just uh astounding astonishing i i'm just really looking forward to kind of taking this to a greater level of accelerating our our business well charlie i mean you see in the data i mean if you pick a analyst firm the vast majority of new applications are being you know developed in using kubernetes and containers but uh give us the last word uh give us the the summary from you in your final thoughts you know i think you know for uh both pure and port work customers what they're going to see is just a great marriage of two great companies i think it's a marriage of two great technologies and they're going to see the ability to be able to orchestrate all of their data across you know their existing as well as their new application environments and across both their development of their private cloud and the public cloud environment so this is uh you know a great addition to uh the advancement that customers are seeing through orchestration orchestration both of their application environment but just as importantly the orchestration of their data storage and management excellent well gentlemen thanks so much for your time really appreciate you coming on thecube thank you david thank you all right and best of luck to you both and thank you for watching everybody this is dave vellante for the cube and we'll see you next time you

Published Date : Sep 16 2020

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Sheng Liang, Rancher Labs & Murli Thirumale, Portworx | KubeCon + CloudNativeCon Europe - Virtual


 

>>from around the globe. It's the Cube with coverage of Coop con and cloud, native con Europe 2020 Virtual brought to you by Red Hat, The Cloud Native Computing Foundation and its ecosystem partners >>Welcome back. This is the Cube coverage of Cube Con Cloud, native con, the European show for 2020. I'm your host to Minuteman. And when we talk about the container world, we talk about what's happening in cloud. Native storage has been one of those sticking points. One of those things that you know has been challenging, that we've been looking to mature and really happy to welcome back to the program two of our cube alumni to give us the update on the state of storage for the container world. Both of them are oh, founders and CEOs. First of all, we have Xiang Yang from Rancher Labs, of course, was recently acquired by Sue Save it and the intention to acquire on and also joining us from early the relay. Who is with port works? Shang Amerli. Thanks so much for joining us. Thank you. Thank you. Alright. So early. I actually I'm going to start with you just cause you know we've seen, you know, a couple of waves of companies working on storage. In this environment, we know storage is difficult. Um, And when we change how we're building things, there's architectural things that can happen. Eso maybe if you could just give us a snapshot, you know, Port works, you know, was created to help unpack this. You know, straight on here in 2020 you know, where you see things in the overall kind of computer storage landscape? >>Absolutely. Still, before I kind of jump into port works. I just want to take a minute to publicly congratulate the the whole rancher team, and and Shang and Shannon And will China have known those folks for a while there? They're kind of true entrepreneurs. They represent the serial entrepreneur spirit that that so many folks know in the valley, and so, you know, great outcome for them. We're very happy for them and ah, big congrats and shout out to the whole team. What works is is a little over five years old, and we've been kind of right from the inception of the company recognized that to put containers in production, you're gonna have to solve, not just the orchestration problem. But the issue of storage and data orchestration and so in a natural kubernetes orchestrates containers and what works orchestrates storage and data. And more specifically, by doing that, what we enable is enterprises to be able to take APS that are containerized into production at scale and and have high availability. Disaster recovery, backup all of the things that for decades I t has had to do and has done to support application, reliability and availability. But essentially we're doing it for purpose with the purpose build solution for containerized workloads. >>Alright, shaming. Of course, storage is a piece of the overall puzzle that that ranchers trying to help with. Maybe if you could just refresh our audience on Longhorn, which your organization has its open source. It's now being managed by the CN. CF is my understanding. So help us bring Longhorn into the discussion >>thanks to. So I'm really glad to be here. We've I think rancher and port work started about the same time, and we started with a slightly different focus. More is exactly right to get containers going, you really need both so that the computer angle orchestrating containers as well as orchestrating the storage and the data. So rancher started with, ah, it's slightly stronger focus on orchestrating containers themselves, but pretty quickly, we realized, as adoption of containers grow, we really need it to be able to handle ah, storage feather. And like any new technology, you know, uh, Kubernetes and containers created some interesting new requirements and opportunities, and at the time, really, they weren't. Ah, a lot of good technologies available, you know, technologies like rook and SEF at the time was very, very premature, I think, Ah, the You know, we actually early on try to incorporate ah, the cluster technology. And it was just it was just not easy. And And at the time I think port Works was, ah, very busy developing. Ah, what turned out to be there flagship product, which we end up, end up, uh, partnering very, very closely. But but early on, we really had no choice but to start developing our own storage technology. So Long horn. As a piece of container storage technology, it's actually almost as oh, there's rancher itself. When about funding engineers, we hired he he ended up, you know, working on it and Then over the years, you know the focus shift that I think the original version was written in C plus plus, and over the years it's now being completely re written in Golan. It was originally written more for Docker workload. Now, of course, everything is kubernetes centric. And last year we you know, we we decided to donate the Longhorn Open Source project to CN CF. And now it's a CN CF sandbox project, and the adoption is just growing really quickly. And just earlier this year, we we finally ah decided to we're ready to offer a commercial support for it. So So that's that's where rancher is. And with longhorn and container storage technology. >>Yeah, it has been really interesting to watch in this ecosystem. A couple of years ago, one of the Q con shows I was talking to people coming out of the Believe It was the Sigs, the special interest group for storage, and it was just like, Wow, it was heated. Words were, you know, back and forth. There's not a lot of agreement there. Anybody that knows the storage industry knows that you know standards in various ways of doing things often are contentious and there's there's differences of opinion. Look at the storage industry. You know, there's a reason why there's so many different solutions out there. So maybe it love to hear from early. From your standpoint, things are coming to get a little bit more. There are still a number of options out there. So you know, why is this kind of coop petition? I actually good for the industry? >>Yeah, I think this is a classic example of Coop petition. Right? Let's let's start with the cooperation part right? The first part of time the you know, the early days of CN, CF, and even sort of the Google Communities team, I think, was really very focused on compute and and subsequent years. In the last 34 years, there's been a greater attention to making the whole stack works, because that's what it's going to take to take a the enterprise class production and put it in, you know, enterprise class application and put it in production. So extensions like C and I for networking and CS I container storage interface. We're kind of put together by a working group and and ah ah you know both both in the CN CF, but also within the kubernetes Google community. That's you talked about six storage as an example. And, you know, as always happens, right? Like it It looks a little bit in the early days. Like like a polo game, right where folks are really? Ah, you know, seemingly, uh, you know, working with each other on on top of the pool. But underneath they're kicking each other furiously. But that was a long time back, and we've graduated from then into really cooperating. And I think it's something we should all be proud of. Where now the CS I interface is really a A really very, very strong and complete solution tow, allowing communities to orchestrate storage and data. So it's really strengthened both communities and the kubernetes ecosystem. Now the competition part. Let's kind of spend. I want to spend a couple of minutes on that too, right? Um, you know, one of the classic things that people sometimes confuse is the difference between an overlay and an interface. CSC is wonderful because it defines how the two layers off essentially kind of old style storage. You know, whether it's a san or ah cloud, elastic storage bucket or all of those interact with community. So the the definition of that interface kind of lay down some rules and parameters for how that interaction should happen. However, you still always need an overlay like Port Works that that actually drives that interface and enables Kubernetes to actually manage that storage. And that's where the competition is. And, you know, she mentioned stuff and bluster and rook and kind of derivatives of those. And I think those have been around really venerable and and really excellent products for born in a different era for a different time open stack, object storage and all of that not really meant for kind of primary workloads. And they've been they've been trying to be adapted for, for for us, for this kind of workload. Port Works is really a built from right from the inception to be designed for communities and for kubernetes workloads at enterprise scale. And so I think, you know, as I as I look at the landscape, we welcome the fact that there are so many more people acknowledging that there is a vital need for data orchestration on kubernetes right, that that's why everybody and their brother now has a CS I interface. However, I think there's a big difference between having an interface. This is actually having the software that provides the functionality for H. A, D R. And and for backup, as as the kind of life cycle matures and doing it not just at scale, but in a way that allows kind of really significant removal or reduction off the storage admin role and replaces it with self service that is fully automated within communities. Yeah, if I >>can, you know, add something that that I completely agree. I mean, over the Longhorns been around for a long time. Like I said, I'm really happy that over the years it hasn't really impacted our wonderful collaborative partnership with what works. I mean, Poll works has always been one of our premier partners. We have a lot of, ah, common customers in this fight. I know these guys rave about what works. I don't think they'll ever get out for works. Ah, home or not? Uh huh. Exactly. Like Morissette, you know, in the in the storage space, there's interface, which a lot of different implementations can plugging, and that's kind of how rancher works. So we always tell people Rancher works with three types of storage implementations. One is let we call legacy storage. You know, your netapp, your DMC, your pure storage and those are really solid. But they were not suddenly not designed to work with containers to start with, but it doesn't matter. They've all written CS I interfaces that would enable containers to take advantage of. The second type is some of the cloud a block storage or file storage services like EBS, GFS, Google Cloud storage and support for these storage back and the CS I drivers practically come with kubernetes itself, so those are very well supported. But there's still a huge amount of opportunities for the third type of you know, we call container Native Storage. So that is where Port Works and the Longhorn and other solutions like open EBS storage OS. All these guys fitting is a very vibrant ecosystem of innovation going on there. So those solutions are able to create basically reliable storage from scratch. You know, when you from from just local disks and they're actually also able to add a lot of value on top of whatever traditional or cloud based, persistent storage you already have. So so the whole system, the whole ecosystem, is developing very quickly. A lot of these solutions work with each other, and I think to me it's really less of a competition or even Coop petition. It's really more off raising the bar for for the capabilities so that we can accelerate the amount of workload that's been moved onto this wonderful kubernetes platform in the end of the benefit. Everyone, >>Well, I appreciate you both laying out some of the options, you know, showing just a quick follow up on that. I think back if you want. 15 years ago was often okay. I'm using my GMC for my block. I'm using my netapp for the file. I'm wondering in the cloud native space, if we expect that you might have multiple different data engine types in there you mentioned you know, I might want port works for my high performance. You said open EBS, very popular in the last CN CF survey might be another one there. So is do we think some of it is just kind of repeating itself that storage is not monolithic and in a micro service architecture. You know, different environments need different storage requirements. >>Yeah, I mean quick. I love to hear more is view as well, especially about you know, about how the ecosystem is developing. But from my perspective, just just the range of capabilities that's now we expect out of storage vendors or data management vendors is just increased tremendously. You know, in the old days, if you can store blocks to object store file, that's it. Right. So now it's this is just table stakes. Then then what comes after that? There will be 345 additional layers of requirements come all the way from backup, restore the our search indexing analytics. So I really think all of this potentially off or in the in the bucket of the storage ecosystem, and I just can't wait to see how this stuff will play out. I think we're still very, very early stages, and and there, you know what? What, what what containers did is they made fundamentally the workload portable, but the data itself still holds a lot of gravity. And then just so much work to do to leverage the fundamental work load portability. Marry that with some form of universal data management or data portability. I think that would really, uh, at least the industry to the next level. Marie? >>Yeah. Shanghai Bean couldn't. Couldn't have said it better. Right? Let me let me let me kind of give you Ah, sample. Right. We're at about 160 plus customers now, you know, adding several by the month. Um, just with just with rancher alone, right, we are. We have common customers in all common video expedient Roche March X, Western Asset Management. You know, charter communications. So we're in production with a number off rancher customers. What are these customers want? And why are they kind of looking at a a a Port works class of solution to use, You know, Xiang's example of the multiple types, right? Many times, people can get started with something in the early days, which has a CS I interface with maybe say, $10 or 8 to 10 nodes with a solution that allows them to at least kind of verify that they can run the stack up and down with, say, you know, a a rancher type orchestrator, workloads that are containerized on and a network plug in and a storage plugging. But really, once they start to get beyond 20 notes or so, then there are problems that are very, very unique to containers and kubernetes that pop up that you don't see in a in a non containerized environment, right? Some. What are some of these things, right? Simple examples are how can you actually run 10 to hundreds of containers on a server, with each one of those containers belonging to a different application and having different requirements? How do you actually scale? Not to 16 nodes, which is sort of make typically, maybe Max of what a San might go to. But hundreds and thousands of notes, like many of our customers, are doing like T Mobile Comcast. They're running this thing at 600 thousands of notes or scale is one issue. Here is a critical critical difference that that something that's designed for Kubernetes does right. We are providing all off the storage functions that Shang just described at container granted, granularity versus machine granularity. One way to think about this is the old Data center was in machine based construct. Construct everything you know. VM Ware is the leader, sort of in that all of the way. You think of storage as villains. You think of compute and CPUs, everything. Sub sub nets, right? All off. Traditional infrastructure is very, very machine centric. What kubernetes and containers do is move it into becoming an app defined control plane, right? One of the things were super excited about is the fact that Kubernetes is really not just a container orchestrator, but actually a orchestrator for infrastructure in an app defined way. And by doing that, they have turned, uh, you know, control off the infrastructure via communities over to a kubernetes segment. The same person who uses rancher uses port works at NVIDIA, for example to manage storage as they use it, to manage the compute and to manage containers. And and that's marvellous, because now what has happened is this thing is now fully automated at scale and and actually can run without the intervention off a storage admin. No more trouble tickets, right? No more requests to say, Hey, give me another 20 terabytes. All of that happens automatically with the solution like port works. And in fact, if you think about it in the world of real time services that we're all headed towards right Services like uber now are expected in enterprises machine learning. Ai all of these things analytics that that change talk about are things that you expect to run in a fully automated way across vast amounts of data that are distributed sometimes in the edge. And you can't do that unless you're fully automated and and not really the storage admin intervention. And that's kind of the solution that we provide. >>Alright, well, we're just about out of time. If I could just last piece is, you know, early and saying to talk about where we are with long for and what we should expect to see through the rest of this year and get some early for you to you know, what differentiates port works from Just, you know, the open source version. So And maybe if we start with just kind of long or in general and then really from from your standpoint, >>yeah, so it's so so the go along one is really to lower the bar for folks to run state for workloads on on kubernetes we want you know, the the Longhorn is 100% open source and it's owned by CN cf now. So we in terms of features and functionalities is obviously a small subset of what a true enterprise grade solution like Port Works or, um, CEO on that that could provide. So there's just, you know, the storage role. Ah, future settle. The roadmap is very rich. I don't think it's not really Ranchers go Oh, our Longhorns goal to, you know, to try to turn itself into a into a plug in replacement for these enterprise, great storage or data management solutions. But But they're you know, there's some critical critical feature gaps that we need address. And that's what the team is gonna be focusing on, perhaps for the rest of the year. >>Yeah, uh, still, I would I would kind of, you know, echo what Chang said, right? I think folks make it started with solutions, like longer or even a plug in connector plug in with one of their existing storage vendors, whether it's pure netapp or or EMC from our viewpoint, that's wonderful, because that allows them to kind of graduate to where they're considering storage and data as part of the stack. They really should that's the way they're going to succeed by by looking at it as a whole and really with, You know, it's a great way to get started on a proof of concept architecture where your focus initially is very much on the orchestration and the container ization part. But But, as Xiang pointed out, you know what what rancher did, what I entered it for Kubernetes was build a simple, elegant, robust solution that kind of democratized communities. We're doing the same thing for communities storage right? What Port works does is have a solution that is simple, elegant, fully automated, scalable and robust. But more importantly, it's a complete data platform, right? We we go where all these solutions start, but don't kind of venture forward. We are a full, complete lifecycle management for data across that whole life cycle. So there's many many customers now are buying port works and then adding deal right up front, and then a few months later they might come back and I'd backup from ports. So two shanks point right because of the uniqueness of the kubernetes workload, because it is an app defined control plane, not machine to find what is happening is it's disrupting, Just like just like virtualization day. VM exist today because because they focused on a VM version off. You know, the their backup solution. So the same thing is happening. Kubernetes workloads are district causing disruption of the D r and backup and storage market with solutions like sports. >>Wonderful. Merlin Chang. Thank you so much for the updates. Absolutely. The promise of containers A Z you were saying? Really, is that that Atomic unit getting closer to the application really requires storage to be a full and useful solution. So great to see the progress that's being made. Thank you so much for joining us. >>Welcome, Shannon. We look forward to ah, working with you as you reach for the stars. Congratulations again. We look >>forward to the containing partnership morally and thank you. Still for the opportunity here. >>Absolutely great talking to both of you And stay tuned. Lots more coverage of the Cube Cube Con cloud, native con 2020 Europe. I'm stew minimum. And thank you for watching the Cube. Yeah, yeah, yeah, yeah, yeah, yeah

Published Date : Aug 18 2020

SUMMARY :

and cloud, native con Europe 2020 Virtual brought to you by Red Hat, I actually I'm going to start with you just cause you know we've seen, of the things that for decades I t has had to do and has done to Of course, storage is a piece of the overall puzzle that that ranchers trying to help Ah, a lot of good technologies available, you know, Anybody that knows the storage industry knows that you know standards in various ways And so I think, you know, the third type of you know, we call container Native Storage. I think back if you want. I love to hear more is view as well, especially about you know, And that's kind of the solution that we provide. the rest of this year and get some early for you to you know, to run state for workloads on on kubernetes we want you know, causing disruption of the D r and backup and storage market with solutions like sports. Thank you so much for the updates. We look forward to ah, working with you as you reach for the stars. Still for the opportunity here. Absolutely great talking to both of you And stay tuned.

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Paulo Rosado, OutSystems | CUBE Conversation, April 2020


 

>> Announcer: From theCUBE studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a CUBE Conversation. >> Hi, I'm Stu Miniman, and welcome to a CUBE Conversation. We always love talking to founders of companies. We love supporting the Boston-area community, but even more, right now, we're of course talking to leaders in the industry about some of the challenges facing with the global pandemic, so, happy to welcome to the program first-time guest Paulo Rosado, who is the founder and CEO of OutSystems. You are based in Boston, your company is global. Paulo, thanks so much for joining us, and let's start out talking about kind of the age we are in right now and how you are supporting your customers, your employees, and the developer community that you engage with. >> Absolutely, and it's a pleasure to be here, Stu. Actually, since the 23rd of March, that our 1,100 employees are all working remote, so we've had more than 1,000 Zoom calls logged, at least among the people that I know. And we have dogs and kids everywhere, and we have to adjust, 'cause we have a lot of new parents, so the kids are all over them and whatever. But actually, productivity and morale is really at a high rate. The business is going really, really well. However, as in a very OutSystems type of way, actually, because we're so fast building these digital solutions that we've launched a program with our partners. We asked them for ideas, we got more than 200 ideas coming in, and we're sponsoring 20 of those ideas. One of them is with Deloitte, for instance, where we fundamentally, in one week, they've created a full logistics system to manage all the supplies within 16 municipalities, including ventilators, masks, PPEs and the like. >> Well, that's great to hear, right. So if people want to find out more on the OutSystems website, it's the COVID-19 Community Response Program, and love to see, Paulo, we're going to talk a bit about OutSystems and what you're doing for customers. Of course, the speed of development of new applications is what your company's been doing for a long time, and it kind of becomes a little bit bromide that we talk about, "Oh, well, software's eating the world." Well, in challenging times, how is software hoping to meet the challenges that communities, municipalities, employees, companies need to survive in these challenging situations? So anything else you want to talk about, kind of the community program? >> Yeah, well, so what we did is we opened up the community, worldwide community, actually, because today we serve about 60 countries, and so we wanted to have projects that really add impact. We had a couple from Germany, and some from Asia, and it's amazing. Today, we have sponsored 14, so we have 14 scalable installations already running. Some of these projects have gone live, some are still in development. But what's interesting is that the 200,000-plus communities, that they're getting together. We have all these virtual teams, subject matter experts, relationships with house officers and house offices, and developers, and we're just churning away. And the innovation of the people when they have, actually, something that they can build real solutions fast, they can iterate on top, it's absolutely amazing. And it's our contribution, also, to the world here, really. >> Yeah, very important, Paulo, thank you for doing that. Boy, I think, Paulo, you started the company back in 2001. The discussion around software and developers was rather nascent back in those days. So bring us a little bit through the journey of the company, if you would, and some of the major things that are different now in, really, you're entering the third decade of the company, so bring us back to some of the early days, as well as, what is significantly different today? >> Actually, the idea that we had initially was very much the one that has become truth. We were just about 14 years ahead of the market. So the company's called OutSystems because at the time, we believed that a large percent of systems would migrate out of the data center. That is what today is called the cloud. We believed, at the time, based on all the evidence, that a lot of software that companies were going to be building needed to be done in a very agile way, which is, you need to build fast, but not only build fast, but change very, very fast. And it took us a while until we reached about three to four years ago, when suddenly, everything became agile. Suddenly, everything that you build, all the software that you build, you no longer had one year or 18 months to build this project. Now, you had weeks, and those times have been compressing. And so, what's happening now is we encounter ourselves in a world where companies increasingly want to build more software because they want to be differentiated, they want to compete, but the talent available and the speed they have to build these pieces of software are becoming more and more challenging, and we help a lot in doing that. We are the most mature, the most advanced no-code/low-code platform in the market. And so, it's a great time for us now. >> Yeah, Paulo, I'd like to help understand software development, application modernization are very important topics for a number of years now. I think back to last year, Satya Nadella on stage at Microsoft Ignite, and he was talking about just the massive amounts of new applications that would be built over the next few years. And it's interesting, a company like Microsoft that, you go back 10 years ago, it'd be like, "Well, you'll be using all of our software, "not thinking about building your own software." So you've got partnerships with the public cloud providers, there's all sorts of new partners as well as competitors entering the space. So help us understand kind of where OutSystems fits in this ecosystem and differentiates itself from some of the other noise that's out there. >> No, absolutely. Well, we've woken up a lot of giants, definitely, with this approach. One of the differentiators is that these platforms are actually pretty hard to build, and so, if you look into what Satya said in that particular conference, he was mentioning the fact that fundamentally, every company needs to become a cloud software company. But in order for you to become a cloud software company, you need a very large number of talent skills. You need good web developers, front-end developers, back-end developers. You need to have people who understand DevOps, you need to understand scalability, security, all of these things. You can do that with the tens and even hundreds of tools that are in the market, but what the platform like OutSystems stands up by doing is ends up abstracting a lot of debt and just gives you a very fast capacity for you to build your mobile applications, your pricing engines, your workflows, your portals, in a very fast way. So leveraging the people that you have, leveraging the unique knowledge of the business that you have, and letting you catch up to disruptors that really have all those technical skill sets that today are so rare. >> Yeah, and I'd love to hear, tell us a little bit about your customer base. So you've been around for many years, so I'm sure it is quite diverse, but how many customers does OutSystems have? If you've got a key use case or two that might help us understand where this low-code/no-code solution is helping them through their journey. >> Oh, absolutely, we have companies like Safeway, Chevron, T-Mobile. All of them have somehow different use cases, because we are in the business of innovation, and so, whatever you want to innovate with, you innovate typically with OutSystems. We have a particular company which is the largest oil and gas terminal management company in the world. They have 73 terminals. And one of the things they built was a full ERP, a full platform, digital platform, to manage all logistics of the tankers that come into the ports, deploy the oil in the reservoirs, and then having trucks that come and take the oil away. It's a very complex business, and they were looking at, fundamentally, a four- to six-year project to build this, and they did it in seven months. And so, these type of compressions of time for these very large systems is a huge, huge differentiator. Then we have, on the other hand, companies that have built their front ends, typically mobile applications integrated with web applications, and those applications change, fundamentally, almost every day or every week. We have a bank, for instance, that's releasing a version per day in their applications. That speed of development gives them a huge competitive advantage but puts a lot of pressure on the stack and all the IT that's needed, and we help there because of the platform. >> Yeah, Paulo, we've been talking for years about some of the transformations that companies are going through, and that application transformation really is one of the bigger challenges that they face along those lines. In some of the events I go to, the communities I look at, there's a lot of talk about how containerization in Kubernetes is helping to move the infrastructure team to get ready for this. Of course, we've talked a bit already about how public cloud's changing things. Serverless is a different paradigm for how application developers should think about the platforms they're living on. How does OutSystems kind of plug in to these trends which have come along in the time since you've been out there? >> Oh, very well. The way these platforms work, at least, the way the OutSystems platform works, is that we have an automation layer who's responsible, fundamentally, for compressing time and making things increasingly easier. Basically, just give an IT department or company the capacity to build things 100 times faster. But underneath, we actually use the newest architectures that give us high scalability, also scaling resilience, 99.999% of uptime. And in those cases, for instance, for that, we use containers, Linux, Docker, all of those type of technologies. We run standard on AWS, we also run on Azure. And so, we can provide automation, but underneath, we're fundamentally using the same tools that all enterprise-grade architects are using. >> Okay, great, Paulo. Last question I have for you, give us a little bit your outlook on the future of software development, what we should be looking at when it comes to OutSystems and your community. >> Well, actually, it's not only about OutSystems, it's all about development of the software. We believe, and we see evidence of it, that while software development used to be done by some elites about 10, 15 years ago, today, every company needs to build their own software. And more than 65% of new software that's going to be built in the next three to five years is going to be done with a no-code or low-code platform. That's just too much, you just need that speed, you don't have enough talent. And actually, what we see, and we're doing a lot of research there, is that complementing the developers, we're seeing more and more AI bots that actually assist development in a lot of the boring tasks that are part of the development and deployment cycle, like validation of code, automatic testing, creating the right patterns of architecture for high scalability and maintainability. We're introducing a lot of those things in the platform. So in the next years, we believe we'll see more and more developers being helped by artificial intelligence bots, therefore progressing in that 100X to 1,000X automation productivity enhancement. >> Well, I tell you, you're hitting on one of our favorite topics to talk about. (Paulo chuckles) We did an event years ago with Andy McAfee and Erik Brynjolfsson from MIT, talking about how it really is about racing with the machines. So I've seen things that said, "Oh, computer programmers, you're the next things "that are going to be replaced by robots." And what I'm hearing from you is, of course, what we know is that really it is the combination of people plus this software that are really going to supercharge things going forward. And you're nodding, so you would agree. >> That's exactly it. And we already have evidence of that because we have a lot of our AI is already deployed inside the platform, and so we're measuring, we're learning with it. And we can see tremendous, almost exponential improvements. It's almost as if a developer, as they're creating these functional requirements, gets augmented with an extra brain. So it really works, and it's time now, it's reaching time for AI to be used to help the software development cycle. >> Right, well, Paulo, thank you so much for the conversation. Absolutely we hope that these kind of technologies are the ones that are going to help the global economy as we hopefully move forward from the results of the current global situation here. So thank you so much for joining us, and definitely look forward to keeping track of the company in the future. All right-- >> Thank you, Stu, it was a pleasure. Thank you very much. >> Thanks, I'm Stu Miniman, and as always, check out theCUBE.net for all of the digital events, as well as the archives of interviews that we've done, reach out to us if you have any questions, and as always, thank you for watching theCUBE. (upbeat electronic music)

Published Date : Apr 9 2020

SUMMARY :

connecting with thought leaders all around the world, and the developer community that you engage with. Absolutely, and it's a pleasure to be here, Stu. kind of the community program? And the innovation of the people of the company, if you would, and some and the speed they have to build these pieces of the other noise that's out there. So leveraging the people that you have, Yeah, and I'd love to hear, tell us a lot of pressure on the stack and all about some of the transformations the capacity to build things 100 times faster. to OutSystems and your community. of the boring tasks that are part of the development And what I'm hearing from you is, of course, inside the platform, and so we're measuring, are the ones that are going to help Thank you very much. reach out to us if you have any questions,

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Omar Tawakol, Cisco | Cisco Live EU Barcelona 2020


 

(upbeat music) >> Live from Barcelona, Spain. It's theCUBE, covering Cisco live 2020 brought by Cisco, and its ecosystem partners. >> Hello and welcome back to theCUBEs live coverage, here in Barcelona, Spain for Cisco live 2020, I'm John Furrier my cohost Dave Vellante here at theCUBE. The big story is it's not about the infrastructure's it's about the applications. Of course, Cisco has been connecting businesses with routers and gear throughout the years and their history. Got a great guest here Omar Tawakol, who is the Vice President and General Manager of the Contact Center for Cisco, Omar, thanks to have you on. You're a serial entrepreneur, sold your second company. Now here at Cisco leading the charge, a lot of action Contact Center. Sounds like an old school thing. We all know what Contact Centers are, but a lot of action going on there. Tell us what's happening. >> There's a huge amount of energy and focus in the Contact Center. Now. First of all, thank you for having me and really brands are really investing in it. There's, you know, over 22% growth in this category, so a lot of attention is on bringing Contact Center to the cloud. Infusing it with the AI and just making it a lot easier to serve customers with very high, almost unbounded kind of expectations out of the brand. So we need to really help them technically, >> And it's an impact area too for customers because there's real results. We all know the little started out of Microsoft, it was the little tool that came up, the little paper clip and windows, and it became Chatbots. Now we've seen recommendation engines, AI bots have been great. This is accelerates the customer experience in purchasing and support. What's the next level look like? What does it, what's the next milestone? What's the next industry point? >> Well, you know, one of the ones that we're focusing on is this idea of turning your agents into super agents. When you kind of look at automation, there's two ways to go at automation. One is automate the human out, and the other is kind of the opposite. Take the human and make them more accurate, extend the range, allow them to answer questions faster. So that's what we're doing in the Contact Center. And the way we approach that is we say, there's a certain number of tasks, that really shouldn't, that are simple, that should never hit a human. And so if we can put kind of voice bots and Chatbots on the front end and make those really good interactions, you take off the simple stuff. What you're left with is, the human interactions are now going to be, a little bit more complicated. So now you instead use AI, to help listen along with a human and put up suggestions. So for instance, someone's calling in and they're saying, Hey, I'm traveling from California to Barcelona and I'm calling T-Mobile or AT&T and saying, you know, extend my data plan for there, the AI will listen and say, Hey, we looked at your data plan. It's already covered. You don't have to pay anything else in Spain. So that's going to make the customer happy. Typically agent would have to take 17% of the time searching and putting you on hold. The AI can completely cut that off. And so that makes the agent happier, the customer happier. So there's a lot of ground for improving the experience just by applying AI there. >> There's big spectrum in Contact Center experiences, ranging from a totally asynchronous email us and we'll get back to you, you hope, to one that is, you know, somewhat painful, >> Yes. >> with a synchronous experience in a phone call. Different people like different approaches. I personally like to solve my problem on the phone. So, where do you see Cisco being able to take, its customers and the consumers experiences? What do you see in the next five years that looking like? >> Yeah, so basically the three areas of attack. First off, Cisco acquired Voicea, they acquired MindMeld, they acquired a company, so over half a billion in acquisitions over the past 18 months precisely to bring AI to collaboration. But we also partner with Google. We announced the Google CCII partnership, because we wanted best of breed, and proprietary to attack one problem, get to customer solution faster, in the way that customer wants to interact. So if they want to interact kind of in an automated fashion, make that better, sometimes that's not going to work. And the last thing I want to hear is, Agent, right, So we want to do tech, something's not going to work. In early on say transferring you to human, take all the context of the interaction they had given to the human and then suggest to the human, Hey, we think you should tell them that feature for free get to a customer resolution faster. I see this as a five year journey. >> But that started it starting today. Actually that's some of that's happening today where you would have to sit there, agent, agent, they go right away, >> Right. >> Others who maybe don't use your products or they, you know, you go into that endless loop, so you're starting to see improvements but still a lot of upside. I'm sure you'd agree, which is good. That's good news for the marketplace. >> Absolutely. The next part of there is that the phone call finishes, use AI to wrap it up so they don't spend five minutes, trying to type up the wrap up and then coach them, to be able to identify what went well, what didn't, did they comply, so that you can compress the learning because you know the agent churn is high. Reduce the agent churn, get them to learn faster, keep them there longer. All these, of innovations impact, the economics of running a Contact Center. >> And that's the big one. The economics I want to get into that because the impact is, right in the moment, but there's also, impacting the accelerating the journey of the customer, but also providing contextually relevant interactions. You said super agents, the expert. How do you know when to deploy the right talent, at the right time? These are the challenges I'm talking about that impact to the customer journey and where some specific examples are economically impacted. >> Yeah, so talk about customer journey. We acquired a company called CloudCherry in October and I've already integrated the product in, and it's now Webex Experience Management. And the whole insight that we had there, was that a customer's journey doesn't just show up at the Contact Center. They interact with your brand before, hopefully a lot before they ever get to Contact Center in the Contact Center after the Contact Center. So what we needed to do is have the analytics that ties together kind of essentially listening across 17 different channels. So by the time you come to a customer representative, they now know what you've done in other areas. They understand your sentiment and other areas and they can take that into account and say, we see that you've traveled with us before. The other thing that's even more important than that is now you can give to the management team, the full understanding of the journey. So you can tell them, you know what, these two drivers of your experience, perhaps it's average hold time, or perhaps it's the technical expertise of the person on the phone really drive NPS. So if you invest in that a little, you're going to get a much higher NPS. The alternative is what I call kind of the highest paid executive in the room making intuitive decisions which they think are awesome, which typically are not so awesome, but if they actually had the data, >> Yeah. >> It would be a lot more powerful. >> So having that legacy. Having that corpus to tap into. Talk about developer. We're in the dev net zone. A lot of companies have been trying to build, their own homegrown integrations maybe because of a database issue or other stuff. How do you guys look at your customers, when they say I want to build on top of it? >> It's a really good question. We were at a customer innovation board, where all of our customers were together, telling us what they wanted. And we were telling them about the new, set of AI capabilities that are coming out next quarter and almost unanimously when we asked them would you prefer us to first roll out a UI that has an embedded in it and then afterwards give you some APIs or would you prefer just to get the API first and they unanimous said, just give us API first. >> Really. >> We might not even use your interface, for that and I was like, okay, I'm not going to to take it personally. (laugh loudly) >> Good requirements to get out, Right straight with the customer. >> Do you see any industries as really, leading the charge of I think about, I think about retail. I mean it was going to Amazon war room, and you think about Amazon, they basically say here's a finite set of choices. Pick one and you may be lucky, you may not. Okay, boom end of story. But you've got a relationship with that retailer. Do you see any particular industries, airlines or others really leaning into this and predicting doing well? >> Yeah, we've seen quite a few. Where people are really kind of leaning forward, so finance and insurance, cause they have a very high volume of interactions that they have with customers. So getting this right really impacts the NPS and all their economics. Certainly you've seen in retail some innovative examples. We've see some airlines looking at trying to kind of make the journey a little bit smoother. Surprisingly, I've seen a bunch in healthcare, trying to make the patient experience better. Yeah, it's not, I can't say that(mumbles) cutting edge, but they're really putting a lot of an investment, seeing what's happening with other brands, experiences saying, Hey, we should really revolutionize the patient experience too. So this is pretty across the board? >> Well the upside is enormous. I mean you build a relationship through a Contact Center. I mean that's loyalty for life if they're really good at it. >> Yeah, and that's why I like the approach that says, don't try to automate humans out of that, we want to speak to humans and for many, many, many years to come. The human experience in helping. >> Yeah. >> It's just going to be awesome. So instead of just focusing on getting rid of them, make them more effective. >> I want to get your thoughts on your vision around, the industry because if you think about Contact Center, I think telephony old days, the industry used to be Voice Over IP came from the PBXs in the unified communication space, integrated in, and then in comes the cloud. So what is the real game changer, because that kind of just seemed like telephony market trying to be cool the internet, and it just felt kind of clunky to me and then all of a sudden over the past few years, almost a complete resurgence of robust features, new things. What's your vision? Do you agree with that and what's happening? >> I agree. I think the biggest thing that's happening is the expectation on feature velocity, where before the cloud, all these big enterprises were calculating, okay I have to upgrade a certain version, and it's going to cost me a certain amount of money and time, and I have to coordinate with other, kind of partners that I'm involved with. Whereas when you come to the cloud, you just can move a lot faster cause you leave it up to a company like Cisco to take care of rolling out features in the middle of the night and you not even have to worry about it You don't have to pay for it and you enjoy the features. So I think that's really going to change the game in a significant way. The only thing that's changing, cause you mentioned voice is if you think about your kids, they're growing up and there was this two years ago, a child first uttered Alexa before they uttered the parent's name. (loughs loudly) So that is a generation gap. >> Yeah, and it's a full coming spool circle, voice in a whole new way. >> Voice is coming back in a new way. >> Yeah. >> And we're going to enable a different type of interaction because of that. >> Yeah, Of course, we were talking here on theCUBE and it's being converted into metadata. As you know, text transcription, machine learning, is fed by texts and voice. Working together is a new dynamic. What's your thoughts on that? >> Yeah, you have to be completely linked, so now it's not just a blob of audio. I have all the metadata. I have it transcribed. You have NLP to give you an understanding, of the intent of what's happening there. It's searchable, it's linkable. This is going to be a new world here, and of course, as you know, that's what we did a Voicea, so I'm very excited about that. >> I want to tee that up. Congratulations on your acquisition. If someone looks at Cisco and you're fresh to the scene here, you've been an entrepreneur, I'd be like, Cisco really held all these acquisitions. It's going to be hard for them to be competitive. How do you answer that? If someone says that to you and you see them on the street or competitor might say that if someone says if the Cisco, we give thought acquisitions, you guys have done it, you are sold to them. You mentioned the other ones, all those acquisitions coming together. What's that response to that? >> You know you're about to talk to Shree and Amy and what they did is they came to me and they said, I want you to focus on integrated value. So within three months we both integrated deeply into meetings and the Contact Center and we're working on one with Calling. The mentality here is two things, keep the talent, number one, number two, deeply integrate. So it doesn't become a theory about we acquired this company, you really need to show value. to the customer base and that mentality, has been very good for us. If people get energized about that because when you're acquired, you now have this ability to affect hundreds of millions of users on the Webex platform. The faster you integrate to do that, everybody benefits. >> Speed is the new competitive advantage. >> Yes. Omar Thanks for coming on. I know you have a tight schedule. We're going to bring you back in the studio in Palo Alto. >> Thank you for having >> Where we could dive on your business. Thanks for coming in. It's theCUBES coverage I'm John Furrier, Dave Vellante will be right back, after this short break. >> Thank you. Sorry, I got up to soon. (soft music)

Published Date : Jan 28 2020

SUMMARY :

and its ecosystem partners. Omar, thanks to have you on. First of all, thank you for having me We all know the little started out of Microsoft, And so that makes the agent happier, the customer happier. where do you see Cisco being able to take, take all the context of the interaction they had given where you would have to sit there, agent, agent, or they, you know, you go into that endless loop, Reduce the agent churn, get them to learn faster, that because the impact is, So by the time you come to a customer representative, How do you guys look at your customers, and almost unanimously when we asked them would you prefer like, okay, I'm not going to to take it personally. Good requirements to get out, and you think about Amazon, the journey a little bit smoother. I mean you build a relationship through a Contact Center. to humans and for many, many, many years to come. It's just going to be awesome. the industry because if you think about Contact Center, in the middle of the night and you not even Yeah, and it's a full coming spool circle, because of that. As you know, text transcription, machine learning, You have NLP to give you an understanding, If someone says that to you and you see them on the street I want you to focus on integrated value. We're going to bring you back in the studio in Palo Alto. Where we could dive on your business. Sorry, I got up to soon.

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Chris Sambar, AT&T | AT&T Spark 2018


 

>> From the Palace of Fine Arts in San Francisco, it's theCUBE, covering AT&T Spark. Now here's Jeff Frick. >> Hey welcome back everybody, Jeff Frick here with theCUBE. We're at San Francisco, at the historic Palace of Fine Arts, it's a beautiful spot, it's redone, they moved Exploratorium out a couple years ago, so now it's in a really nice event space, and we're here for the AT&T Spark Event, and the conversation's all around 5G. But we're excited to have our first guest, and he's working on something that's a little bit tangential to 5G-related, but not absolutely connected, but really important work, it's Chris Sambar, he is the SVP of FirstNet at AT&T, Chris, great to see you. >> Thanks Jeff, great to be here, I appreciate it. >> Yeah, so you had a nice Keynote Presentation, talking about FirstNet. So for people I've missed, that aren't familiar, what is AT&T FirstNet? >> Sure, I'll give a quick background. As I was mentioning up there, tomorrow is the 17-year Anniversary of 9/11. So 17 years ago tomorrow, a big problem in New York City. Lots of first responders descended on the area. All of them were trying to communicate with each other, they were trying to use their radios, which they're you know, typically what you see a first responder using, the wireless networks in the area. Unfortunately challenges, it wasn't working. They were having trouble communicating with each other, their existing wireless networks were getting congested, and so the 9/11 Commission came out with a report years later, and they said we need a dedicated communications network, just for First Responders. So they spun all this up and they said, we're going to dedicate some Spectrum, 20 megahertz of D-Class Spectrum, which is really prime Spectrum. Seven billion dollars and we're going to set up this Federal entity, called the FirstNet Authority, and they're going to create a Public Safety Network across America. So FirstNet Authority spent a few years figuring out how to do it, and they landed on what we have today, which was a Public/Private Partnership, between AT&T, and Public Safety throughout America, and we're building them a terrific network across the country. It is literally a separate network so when I, I think of wireless in America, I think of four main commercial carriers, AT&T, Verizon, T-Mobile, Sprint. This is the 5th carrier, this is Public Safety's Wireless Network just for them. >> So when you say an extra network, so it's a completely separate, obviously you're leveraging infrastructure, like towers and power and those types of things. But it's a completely separate network, than the existing four that you mentioned. >> Yeah, so if you walk into our data centers throughout the country, you're going to see separate hardware, physical infrastructure that is just for FirstNet, that's the core network just for this network. On the RAN, the Radio Access Network, we've got antennas that have Band 14 on them, that's Public Safety's Band, dedicated just for them when they need it. So yeah, it's literally a physically separate network. The SIM card that goes into a FirstNet device, is a different SIM card than our commercial users would use, because it's separate. >> So one of the really interesting things about 5G, and kind of the evolution of wireless is, is taking some of the load that has been taken by like WiFi, and other options for fast, always on connectivity. I would assume radio, and I don't know that much about radio frequencies that have been around forever with communications in, in First Responders. Is the vision that the 5G will eventually take over that type of communication as well? >> Yeah, absolutely. If you look at the evolution of First Responder, and Public Safety Communications, for many years now they've used radios. Relatively small, narrow Spectrum bands for Narrow Band Voice, right, just voice communications. It really doesn't do data, maybe a little bit, but really not much. Now they're going to expand to this Spectrum, the D-Class, the D-Block Spectrum, excuse me, which is 700 megahertz, it's a low-band Spectrum, that'll provide them with Dedicated Spectrum, and then the next step, as you say, is 5G, so take the load off as Public Safety comes into the, the new Public Safety Communications space, that they've really been wanting for years and years, they'll start to utilize 5G as well on our network. >> So where are you on the development of FirstNet, where are you on the rollout, what's the sequence of events? >> The first thing we did, the award was last year in March 2017. The first thing we did was we built out the core network. When I talked about all that physical infrastructure, that basically took a year to build out, and it was pretty extensive, and about a half a billion dollars so, that was the first thing we did, that completed earlier this year. >> Was that nationwide or major metro cities or how-- >> Nationwide, everywhere in the country. >> Nationwide, okay. >> So now what we're doing is, we are putting the Spectrum that we were given, or I should say we were leased for 25 years, we're putting that Spectrum up across our towers all over the country so, that will take five years, it's a five-year build-out, tens of thousands of towers across America, will get this Public Safety Spectrum, for Public Safety, and for their use. >> Right. Will you target by GEO, by Metro area, I mean, how's it going to actually happen? That's a huge global rollout, five years is a long time. How you kind of prioritize, how are you really going to market with this? >> The Band 14 Spectrum is being rolled out in the major, the major dense areas across the country. I will tell you that by the end of the rollout, five years from now, 99% of the population of America, will have Band 14 Spectrum, so the vast majority of the population. Other areas where we don't roll it out, rural areas for example, all of the features that Public Safety wants, we call them (mumbles) and priority, which is the features to allow them to always have access to the network whenever they need it. Those features will be on our regular commercial Spectrum. So if Band 14 isn't there, the network will function exactly as if it were there for them. >> Right. Then how do you roll it out to the agencies, all the First Responders, the Fire, the Police, the EMTs, et cetera? How do they start to take advantage of this opportunity? >> Sure, so we started that earlier this year. We really started in a March-April timeframe in earnest, signing up agencies, and the uptake's been phenomenal. It's over 2500 Public Safety Agencies across America, over 150,00, and that number grows by thousands every week. That's actually a pretty old number but, they are signing up in droves. In fact, one of the problems we were having initially is, handling the volume of First Responders that wanted to sign up, and the reason is they're seeing that, whether it's a fire out in Oregon, and they need connectivity in the middle of nowhere, in a forest where there's no wireless connectivity at all, we'll bring a vehicle out there, put up an antenna and provide them connectivity. Whether it's a Fourth of July show, or a parade, or an active shooter, wherever large groups of people, combined together and the network gets congested, they're seeing that wow, my device works no matter what. I can always send a text message, I can send a video, it just works. Where it didn't work before. So they love it, and they're really, they're really signing up in droves, it's great. >> It's really interesting because it's, it's interesting that this was triggered, as part of the post 9/11 activity to make things better, and make things safer. But there was a lot of buzz, especially out here in the West with, with First Responders in the news, who were running out of band width. As you said, the Firefighters, the fire's been burning out here, it seems like forever, and really nobody thinking about those, or obviously they're probably roaming on their traditional data plan, and they're probably out there, for weeks and weeks at a time, that wasn't part of their allocation, when they figured out what plan they should be. So the timing is pretty significant, and there's clearly a big demand for this. >> Absolutely. So that example that you sight is a really good one. Two weeks ago, there was a lot in the news about a fire agency in the West, that said they were throttled by their carrier. It was a commercial carrier, and commercial carriers have terms and conditions, that sometimes they need to throttle usage, if you get to a certain level. That's how commercial networks work. >> Right, right. >> FirstNet was built with not only different technology, hardware, software, but with different terms and conditions. Because we understand that, when a First Responder responds to your house, we don't want that to be the minute in time, when their network, their plan got maxed out, and now they're getting throttled. >> Right. >> So we don't have any throttling on the FirstNet Network. So it's not only the hardware, software, technical aspects of the network, but the terms and conditions are different. It's what you would expect that a First Responder would have and want on their device, and that's what we're providing for them. >> Right, and the other cool thing that you mentioned is, we see it all the time, we go to a lot of conferences. A lot of people probably experience it at, at big events right, is that still today, WiFi and traditional LTE, has hard times in super-dense environments, where there's just tons and tons and tons of bodies I imagine, absorbing all that signal, as much as anything else, so to have a separate Spectrum in those type of environments which are usually chaotic when you got First Responders, or some of these mass events that you outlined, is a pretty important feature, to not get just completely wiped out by everybody else happening to be there at the same time. >> Exactly. I'll give you two quick examples, that'll illustrate what you just said. The first one is, on the Fourth of July, in downtown Washington D.C. You can imagine that show. It's an awesome show, but there are hundreds of thousands of people that gather around that Washington Monument, to watch the show. And the expectation is at the peak of the show, when all those people are there, you're not really going to be sending text messages, or calling people, the network's probably just not going to work very well. That's, we've all gotten used to that. >> Right, right. >> This year, I had First Responders, who were there during the event, sending me videos of the fireworks going off. Something that never would've been possible before, and them saying oh my gosh. The actually works the way it's supposed to work, we can use our phones. Then the second example, which is a really sad example. There was a recent school shooting down in Florida. You had Sheriffs, Local Police, Ambulances. You even had some Federal Authorities that showed up. They couldn't communicate with each other, because they were on different radio networks. Imagine if they had that capability of FirstNet, where they could communicate with each other, and the network worked, even though there were thousands of people that were gathering around that scene, to see what was going on. So that's the capability we're bringing to Public Safety, and it's really good for all of us. >> Do you see that this is kind of the, the aggregator of the multi-disparate systems that exist now, as you mentioned in, in your Keynote, and again there's different agencies, they've got different frequencies, they've got Police, Fire, Ambulance, Federal Agencies, that now potentially this, as just kind of a unified First Responder network, becomes the defacto way, that I can get in touch with anyone regardless of of where they come from, or who they're associated with? >> That is exactly the vision of FirstNet. In major cities across America, Police, Fire, Emergency Medical typically, are on three different radio networks, and it's very difficult for them to communicate with each other. They may have a shared frequency or two between them, but it's very challenging for them. Our goal is to sign all of them up, put them on one LTE network, the FirstNet Network, customized for them, so they can all communicate with each other, regardless of how much congestion is on the network. So that's the vision of FirstNet. >> Then that's even before you get into the 5G impacts, which will be the data impacts, whereas I think again, you showed in some of your examples, the enhanced amount of data that they can bring to bear, on solving a problem, whether it's a layout of a building for the Fire Department or drone footage from up above. We talked to Menlo Park Fire, they're using drones more and more to give eyes over the fire to the guys down on the ground. So there's a lot of really interesting applications that you can get more better data, to drive more better applications through that network, to help these guys do their job. >> Yeah, you've got it, the smart city's cameras, don't you want that to be able to stream over the network, and give it to First Responders, so they know what they're going to encounter, when they show up to the scene of whatever issue's going on in the city, of course you do, and you need a really reliable, stable network to provide that on. >> Well Chris, this is not only an interesting work, but very noble, and an important work, so appreciate all of the efforts that you're putting in, and thanks for stopping by. >> I appreciate it Jeff, it's been great talking with you. >> Alright, he's Chris, I'm Jeff, you're watching theCUBE, we're in San Francisco at the Palace of Fine Arts, at AT&T Spark. Thanks for watching, we'll see you next time. (bright music)

Published Date : Sep 10 2018

SUMMARY :

From the Palace of Fine Arts and the conversation's all around 5G. Yeah, so you had a nice Keynote Presentation, and so the 9/11 Commission came out than the existing four that you mentioned. that's the core network just for this network. and kind of the evolution of wireless is, so take the load off as Public Safety the award was last year in March 2017. all over the country so, how are you really going to market with this? all of the features that Public Safety wants, all the First Responders, the Fire, the Police, and the reason is they're seeing that, as part of the post 9/11 activity to make things better, So that example that you sight is a really good one. and now they're getting throttled. So it's not only the hardware, software, Right, and the other cool thing that you mentioned is, the network's probably just not going to work very well. and the network worked, So that's the vision of FirstNet. the enhanced amount of data that they can bring to bear, and give it to First Responders, so appreciate all of the efforts Thanks for watching, we'll see you next time.

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George Mihaiescu, OICR | OpenStack Summit 2018


 

>> Narrator: Live from Vancouver, Canada, it's theCUBE, covering OpenStack Summit North America 2018, brought to you by Red Hat, the OpenStack Foundation, and its ecosystem partners. >> The sun has come out, but we're still talking about a lot of the cloud here at the OpenStack Summit 2018 in Vancouver. I'm Stu Miniman with my co-host John Troyer. Happy to welcome to the program the 2018 Super User Award winner, George Mihaiescu, who's the senior cloud architect with the Ontario Institute for Cancer Research or OICR. First of all, congratulations. >> Thank you very much for having me. >> And thank you so much for joining us. So cancer research, obviously is, one of the things we talk about is how can technology really help us at a global standpoint, help people. So, tell us a little about the organization first, before we get into the tech of it? >> So OICR is the largest cancer research institution in Canada, and is funded by government of Ontario. Located in Toronto, we support about 1,700 researchers, trainees and clinician staff. It's focused entirely on cancer research, it's located in a hub of cancer research in downtown Toronto, with Princess Margaret Hospital, Sick Kids Hospital, Mount Sinai, very, very powerful research centers, and OICR basically interconnects all these research centers and tries to bring together and to advance cancer research in the province, in Canada and globally. >> That's fantastic George. So with that, sketch out for us a little bit your role, kind of the purview that you have, the scope of what you cover. >> So I was hired four years ago by OICR to build and design cloud environment, based on a research grant that was awarded to a number of principal investigators in Canada to build this cloud computing infrastructure that can be used by cancer researchers to do large-scale analysis. What happens with cancer, because the variety of limitations happening in cancer patients, researchers found that they cannot just analyze a few samples and draw a conclusion, because the conclusion wouldn't be actually valid. So they needed to do large-scale research, and the ICGC, which is International Cancer Genome Consortium, an organization that's made of 17 countries that are donating, collecting and analyzing data from cancer patients, okay, they decided to put together all this data and to align it uniformly using the same algorithm and then analyze it using the same workflows, in order to actually draw conclusion that's valid across multiple data sets. They are focusing on the 50 most common types of cancer that affect most people in this world, and for each type of cancer, at least two countries provide and collect data. So for brain cancer, let's say we have data sets from two countries, for melanoma, for skin, and this basically gives you better confidence that the conclusion you draw is valid, and then the more pieces of the puzzle you throw on the table, the easier to see the big picture that's this cancer. >> You know George, I mean, I'm a former academic, and you know, the more data you get right, the more infrastructure you're going to have to have. I'm just reading off the announcement, 2,600 cores, 18 terabytes of RAM, 7.3 petabytes of storage, right, that's a lot of data, and it's a lot of... accessed by a lot of different researchers. When you came in, was the decision to use OpenStack already made, or did you make that decision, and how was the cloud architected in that way? >> The decision was basically made to use open source. We wanted basically to spend the money on capacity, on hardware, on research and not on licensing and support. >> John: Good use of everybody's tax dollars. >> Exactly, so you cannot do that if you have to spend money for paying licensing, then you probably have only half of the capacity that you could. So that means less large analysis, and longer it takes, and more costly. So Ceph for storing the data sets and OpenStack for infrastructure as a service offering was a no-brainer. My specialty was in OpenStack and Ceph, I started OpenStack seven years ago, so I was hired to design and build, and I had a chance to actually do alignment, and invitation calling for some of the data sets, so I was able to monitor the kind of stress that this workflows put on the system, so when I design it, I knew what is important, and what to focus on. So it's a cloud environment, it's customized for cancer research. We have very good ratio of RAM per CPU, we have very large local discs for the VM, for the virtual machines to be able to download very large data sets. We built it so if one compute node fails, you only impact a few workflows running there, you don't impact single small points of failures. Another tuning that we applied to the system too. >> George, can walk us through a little bit of the stack? What do you use, do you build your own OpenStack, or do you get it from someone? >> So basically, we use community hardware, we just high-density chassis, currently from Super Micro, Ubuntu for the operating system, no licensing there, OpenStack from the VM packages. We focus more on stability, scalability and support costs, internal support costs, because it's just myself and I have a colleague Gerard Baker, who's a cloud engineer, and you have to support all this environment, so we try to focus on the features that are most useful to our users, as well as less strain on our time and support resources. >> I mean that's, let's talk about the scalability right? You said the team is you and a colleague. >> George: Yes. >> But mostly, right. And you know, in the olden days, right, you would be taking care of maybe a handful of machines, and maybe some disk arrays in the lab. Now you're basically servicing an entire infrastructure for all of Canada, right? At how many universities? >> Well basically, it's global, so we have 40 research projects from four continents. So we have from Australia, from Israel, from China, from Europe, US, Canada. So approved cancer researchers that can access the data open up an account with us, and they get a quota, and they start their virtual machines, they download the data sets from the extra API of Ceph to their VMS, and they do analysis and we charge them for the time used, and because the use, everything is open source, and we don't pay any licensing fees, we are able to, and we don't run for profit, we charge them just what it costs us to be able to replenish the hardware when it fails. >> Nice, nice. And these are actually the very large machines, right? Because you have to have huge, thick data sets, you've got big data sets you have to compare all at once. >> Yeah, an average bandwidth of a file that has the normal DNA of the patient, and they need also the tumor DNA from the biopsy, an average whole genome sequence is about 150 gigabytes. So they need at least 300 gigabytes, and depending on the analysis, if they find mutations, then the output is usually five, 10 gigabytes, so much smaller. For other workflows, you have to actually align the data, so you input 150 gigabytes and the output is 150 or a bit more with metadata. And so nevertheless, you need very large storage for the virtual machines, and these are virtual machines that run very hard, in terms of you cannot do CPU over subscription, you cannot do memory over subscription, when you have a workflow that runs for four days, hundred percent CPU. So is different than other web scale environments, where you have website was running at 10%, or you can do 10 to one subscription, and then you go much cheaper or different solutions. Here you have to only provide what you have physically. >> John: That's great. >> George, you've said you participated in the OpenStack community for about seven years now. >> George: Yes. >> What kind of, do you actually contribute code, what pieces are you active in the community? >> Yeah, so I'm not a developer. My background is in networking, system administration and security, but I was involved in OpenStack since the beginning, before it was a foundation. I went to the first OpenStack public conference in Boston seven years ago, at the International Intercontinental Hotel and over time I was involved in discussions from the RAC channel, mailing list support, reporting backs. Even recently we had very interesting packet affected as well. The cloud package that is supposed to resize the disk of the VM as it boots, it was not using more than two terabytes because it was a bug, okay. So we reported this, and Scott Moffat, who's the maintainer of the cloud utils package, worked on the bug, and two days later, we had a fix, and they built a package, it's in the latest cloud Ubuntu image, and that happen, everybody else is going to use the same virtual Ubuntu package, so somebody who now has larger than two terabytes VMs, when they boot, they'll be able to resize and use the entire disk. And that's just an example of how with open source we can achieve things that would take much longer in commercial distribution, where even if you pay, doesn't necessarily mean that the response... >> Sure. Also George, any lessons learned? You've been with us a long time, right, and like Ceph. One thing we noticed today in the keynote, is actually a lot of the storage networking and compute wasn't really talked, those projects were maybe down focused a bit, as they talked about all the connectivity to everything else. So, I mean any lessons, so you... My point is, the infrastructure is stable of OpenStack, but any lessons learned along the journey? >> I think the lessons are that you can definitely build very affordable and useful and scalable infrastructure, but you have to get your expectations right. We only use from the open standard project that we consider are stable enough, so we can support them confidently without spending, like if a project adds 5% value to your offering, but eats 80% of your time debugging and trying to get it working, and doesn't have packages and missing documentation and so on, that's maybe not a good fit for your environment if you don't have the manpower to. And if it's not absolutely needed. Another very important lesson is that you have to really stay up to date, like go to the conferences, read the emails from the mailing list, be active in the community, because the OpenStack meetups in Toronto for 2018, we present there, we talk to other members. In these seven years I read tens of thousands of emails, so I learn from other users experiences, I try to help where I can. You have to be involved with the developers, I know the Ceph core developers, Sage and other people. So, you can't do this just by staying on the side and looking, you have to be involved. >> Good, George what are you looking for next from this community? You talked about the stability, are there pieces that you're hoping reach that maturity threshold for yourselves, or new functionalities that you're looking for down the road? >> I think what we want to provide to our researchers, 'cause they don't run web scale applications, so their needs are a little bit different. We want to add Magnum to our environment, to allow them deploy Kubernetes cluster easily. We want to add Octavia to expose the services, even though they don't run many web services, but you have to find a way to expose them when they run them. Maybe, Trove, database as a service, we'll see if we can deploy it safely and if it's stable enough. Anything that OpenStack comes up with, we basically look, is it useful, is it stable, can you do it, and we try it. >> George, last thing. Your group is the Super User of the Year. Can you just walk us through that journey, what led to the nomination, what does it mean to your team to win? >> I think we are a bit surprised, because we are a very small team, and our scale is not as big as T-Mobile or the other members, but I think it shows that again, for a big company to be able to deploy OpenStack at scale and make it work, it's maybe not very surprising 'cause yes, they have the resources, they have a lot of manpower and a lot of... But for a small institution or organization, or small company to be able to do it, without involving a vendor, without involving extra costs, I think that's the thing that was appreciated by the community and by the OpenStack Foundation, and yeah, we are pretty excited to have won it. >> All right, George, let me give you the final word, as somebody that's been involved with the community for a while. What would you say to people if they're, you know, still maybe looking from the outside or played with it a little bit. What tips would you give? >> I think we are living proof that it can be done, and if you wait until things are perfect, then they will never be, okay. Even Google has services in beta, Amazon has services in beta. You have to install OpenStack, it's much more performant and stable than when I started with OpenStack, where there was just a few projects, but definitely they will get help from the community, and the documentation's much better. Just go and do it, you won't regret it. >> George, as we know, software will eventually work, hardware will eventually fail. >> Absolutely. >> So, George Mihaiescu, congratulations to OICR on the Super User of the Year award, for John Troyer, I'm Stu Miniman, we're getting towards the end of day one of three days of wall to wall coverage here at OpenStack Summit 2018 in Vancouver. Thanks so much for watching theCUBE.

Published Date : May 22 2018

SUMMARY :

brought to you by Red Hat, the OpenStack Foundation, at the OpenStack Summit 2018 in Vancouver. one of the things we talk about is how can technology So OICR is the largest cancer research the scope of what you cover. that the conclusion you draw is valid, and you know, the more data you get right, The decision was basically made to use open source. and invitation calling for some of the data sets, and you have to support all this environment, You said the team is you and a colleague. and maybe some disk arrays in the lab. and because the use, everything is open source, Because you have to have huge, thick data sets, and then you go much cheaper or different solutions. the OpenStack community for about seven years now. and that happen, everybody else is going to is actually a lot of the storage networking and looking, you have to be involved. but you have to find a way to expose them Your group is the Super User of the Year. or the other members, but I think it shows that again, What would you say to people if they're, and if you wait until things are perfect, George, as we know, software will eventually work, congratulations to OICR on the Super User of the Year award,

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Jim Whitehurst, Red Hat | Red Hat Summit 2018


 

>> Announcer: Live from San Francisco it's theCUBE, covering Red Hat Summit 2018. Brought to you by Red Hat. >> Hey welcome back everyone, this is theCUBE's exclusive of Red Hat Summit 2018, live in San Francisco at the Moscone West, I'm John Furrier the cohost of theCUBE. Here this week, as a cohost analyst John Troyer, co-founder of TechReckoning, an advisory and community development firm. Our next guest is Jim Whitehurst, the president and CEO of Red Hat, we have the man at the helm, the chief of Red Hat. Jim great to see you thanks for coming on and taking the time. >> Yes great to be here, thank you for hosting with us here. >> So you're fresh off the keynote, you've got a spring in your step, you're pumped up. Red Hat is really getting accolades across the board so congratulations on the big bets you've made. >> Jim: Thank you. >> You guys are looking like geniuses. We know you're super smart as a company so congratulations. >> Either that or lucky, but we'll take it either way. We are well positioned. >> Analysts love your opportunity, we're reading in the financial analysts out in the web it's saying, you know, the expanded market opportunity for Red Hat is looking really good. You've got infrastructure applications and management all kind of come in together. OpenShift is a center piece of all this and the cloud scale world is moving right to your doorstep. This is really the big tailwind for you guys. By design or like, how does that all coming together, is it the master plan? >> Well yeah I think it's two things, one is because we don't bet five years out on technology and write a technology stack to get there. That's not our model. Our model is to engage in communities, and when those communities get popular enough that we think that there's value in a supported version, then we offer the supported version. Now if you flip that around and think about what that means, it means we're never wrong with the technology bet, because we're not providing a product until it's something that's already highly successful. So we didn't offer OpenStack until it was successful. We weren't offering a Kubernetes offering until it was popular, and so I think that's one benefit. We truly work bottom up in communities. And then secondly I do think we've benefited from the fact that we've lived in the old traditional enterprise world for 20 years helping them migrate from Unix to Linux. So I think we understand the old world and the one kind of spin we put on the technologies is we have the sense of, okay for traditional enterprises, it's great there's all this cool stuff that Facebook and Twitter and others are doing, how does that apply to this set of problems? I think we uniquely have a foot in both worlds so we work and develop with the Googles, Facebooks, Twitters, but we really think hard about how those technologies apply to a traditional enterprise and the context and legacy migration and all the other issues that they face. >> You had years of experience dealing with the practical nature of getting support to customers. But you got to bring that new shiny new toy but make it right for the customers. >> Yeah exactly, and I think one of the reasons OpenShift, you mentioned that, it's our Kubernetes platform, is getting so much attention is we have instrumented and architected it to be able to run traditional stateful enterprise applications, and so you can do cloud native 12 factor, blah blah blah blah blah on it, but importantly you can run your traditional application suite on it, and so one of the reasons like you see so much momentum and so much interest in it is we're trying to span both worlds, and really thinking from an enterprise IT mindset in terms of their problems and saying how do you apply these technologies to make it work. So we're not sitting here saying you need to go do this, you need to adopt Google's practices. What we're saying is here's great technology we think you can leverage to kind of help you as you migrate to this new world. >> You guys got some clear visibility, and I think it's interesting in the container trend and Kubernetes, really good timing for Red Hat with this going on, and so two things we were commenting on our open today was we got to interoperability of multiple cloud options going on with Kubernetes and containers with respect to legacy applications, and then you got the cloud native scale for all the new stuff. So the old model in tech was kill the old to bring in the new, but now you have a new model where you can actually keep the old legacy, containerize it while building new functionality all within software that you guys are enabling, so this is kind of a breath of fresh air for a lot of people in the industry, on the enterprise side saying oh I can still use my stuff. But yet build new scale with cloud and on-prem and have a choice. >> Exactly. And it's not just use my old stuff. It is also leverage my existing people and their skills. Recognize the appdev world, most people aren't developing in a stateless cloud native way, and if you look at the traditional enterprise developer, they on average have four hours a month to do continuing education and new skill development. So, the idea that you're going to flick a switch and say all my new applications are going to be in this new model is crazy. Plus so much of the work you're doing is around your existing estate, really providing a platform that says you can develop new with the skills once you have those. You can take your existing people and take them on a journey versus like this big chasm that you have to get over as you think about both your applications and skill sets and build over time. I think that resonates really well with enterprises. >> Jim I really liked the keynote this morning. It was a very customer focused, not technology focused, and a lot of these keynotes lately have been fear based. You know, change or die, right? Your company's going to go out of business. You had a more positive vision, and the stories there were very good. A lot about time to market, time to value, some nice stories. I was joking, I think, you know, flying cars would be great, but I know I'm in the future if T-Mobile can help car makers update the apps in the car within a couple months using OpenShift, right? That's the future as far as I'm concerned. But you had this really nice framework of instead of preplanning everything as IT is want to do, you talked about configure, enable, engage. Can you talk a little bit about that framework and kind of your prescription for upleveling the organization and it's resiliency basically, as it hits the ground running. >> Yeah sure, and so I think you put a really good light on this idea of so many technology companies are out there kind of almost fear mongering around digital transformation, and what's happening is organizations around the world, fundamentally how they create value is changing. And it's all gotten listed under this moniker of digital transformation. But what it's basically saying is the future is very unknowable because the world is changing very, very fast, and it's ambiguous. You're likely to have the uberized, I mean that's a word now, orthogonal competitors coming in different ways. So your normal way of let me do a five year plan, let me prescribe a set of initiatives, organizations, and job descriptions to go attack that, and then execution becomes about compliance against that plan. That model no longer works when you don't know the future well enough to be able to do that. And so rather than just pick on that and say oh you should be scared, you should be scared, what we tried to do is say hey, Red Hat's lived in that world forever. Like, we had no idea that Kubernetes was going to be as successful as it is, and we don't necessarily know where it's going to be five years from now. But we know if we build the right context, it will develop the capabilities required for us to meet our customers' needs. And so applying that same model that we've seen in open source, and frankly we see in a lot of web 2.0 companies, we get asked over and over again, hey you provide me great technology, but help me contextualize this broader problem. Because the problem that everybody has is I need to be able to move more quickly, I need to be able to react to change more quickly, and I need to innovate more effectively. That is not a SKU. If that were a SKU we would be $100 billion company, right? That's not a product you can buy, it's a capability to build. And so the model we talked about was planning gets replaced by configuring, right? So, you don't know what the future's going to be but you know it's going to change, and so configure yourself for change. Prescription, or this idea you lay out all the steps that need to happen for people. In an unknowable world you can't do that and it gets replaced by enablement. So how do you enable people with the strategy, the context, but also the tools, decision support tools and information to make the right decision. And execution becomes less about compliance and more about engagement. So how do you engage your people in your organization to effectively react to change going forward? And so this model, and it's a very open sourceish type model of from plan, prescribe, execute, to configure, enable, engage, I think encapsulates a lot of what organizations will need to go do to be successful. >> I got to ask you a question on the community piece. I think that's where you guys have been successful with the community. It's a great way to be successful. You know, AB testing, you just look at what people want and you deliver on it. There's feedback from the community. So I got to ask you, modern open source, as we look forward on this next wave, what is, in your opinion, the key dynamic going on in open source? How is it changing for the better? What are you guys looking at? Because you're seeing a lot of younger people coming in. Open source is a tier one citizen in the world. Everyone knows that now. I mean and when you guys started it was, you know Red Hat and there's an alternative and now you guys have made that market. But now we're looking at another generation, microservices, cloud scale. Open source has become the model. You're seeing a lot more commercializations. Projects maintaining open, some productization going on at the same time. Is there some key changes that you see that people should be aware of or that you guys are watching in how open source has evolved? >> Yeah, so two changes. One kind of a broad role of open source, and then I'll come back then to how it's consumed. You're exactly right. Ten years ago and certainly 15 years ago, open source was about creating lower costs open alternatives to traditional software, right? And that's what we did. You know, Linux looks a lot like Unix, it's just lower cost and more flexible, etc., etc. Over time, though, as the big web 2.0 companies adopted open source as a model, you get this move so more innovation was coming from users than from vendors. So it's like big data, take that as an example. Big data exists not because of open source, it's because a ton of large IT leaders like Google and Facebook and Microsoft and Yahoo, etc., had these big data problems. And rather than going and finding vendors to solve them they solved them themselves. They did it in open source. And so you see this model move from vendor led to user led, and it's just like the industrial revolution. The industrial revolution, the winner's were at the machine tool manufacturers. These people use the machine tools. So I think we'll continue to see this happening where the majority of innovation is happening from users done in an open source way. Now the flip side then is, I think there was a sense 20 years ago and even 10 years ago among the zealots, that it's a big war between open source and proprietary. What we're seeing now, I think developing, you see this with a lot of the partnerships we announced, is open source will be embedded across virtually any technology platform, right? You can't use your phone, you can't get money out of a bank machine, you can't do a search, you can't do any of that stuff without using a lot of open source software. Doesn't mean the whole stack has to be open. Now we're all open and we're advocates for that, but you're seeing Microsoft embrace it, you're seeing IBM embrace, and so broadly I think you will see a larger and larger share of the technology stacks that people use today, be open source, and that'll continue. >> I mean I think the proprietary thing is pretty much a dead horse at this point. I mean, open has always won, open is winning, but also to your point about earlier making decisions in the community, there's a risk management benefit on this user led. You're taking away the risk. There's all kinds of risk management being done for you. There's no longer operational things that cost money, like managing releases. You can actually get great operational benefits as well as risk management for what to do. >> Well exactly, because these platforms, it's not let me look at three vendor solutions and say which one do I think looks the best. You actually can say what are people using at scale, what's worked well? And unless you are a bleeding edge adopter, you actually can get the observations of how people are using it and what's working and what's not. And I'll tell you from a vendor perspective it's great. When we release a product we never say, oh, does the market want this? We're not releasing the product until after the market's already adopted the technology in a community way in a pretty significant way. It's a great day, certainly game changing, I think it's going to be written up as kind of a new dynamic that's going to certainly be referenced in the history books. I want to get your perspective on the going forward basis. I know you guys are a public company so you can't really talk about the numbers, but in looking at some of the financial analysts reports recently on you guys, there's a quote I want to get your reaction to. This analyst said, "Software containers "look to be much larger opportunity than RHEL ever was, "and if Red Hat can become a leader here, "it will set the company up for many years to come. So there's obviously some people saying, obviously the container thing is pretty big. How are you guys talking to the marketplace, both the industry market, financial market, and customers around the containerization opportunity, how does Red Hat look at that? How is you as the CEO talk to that trend? 'Cause I know RHEL. RHEL's got a track record. But now you got containers. What's the order of magnitude? What's the mental model people should take to think about containers? >> So I can answer that in a couple of different ways. So let me start off with the size of the opportunity. So, as applications go from these monolithic services for applications to containerized microservices, that architecture is very, very different. And in the old world you'd have an operating system. And then you'd have a whole set of tool chains and management tools and all of these things to manage these applications, right? Well, in a containerized world you expect the platform to manage that for you, right? And so in the old world, which still exists in this growing force, but in the Linux world we provide the operating system on which the application ran, and then you got different management tools, application performance management, CMBD, all of this stuff that worked around that, right? You expect your platform to do that now, so if you think about the value we have in OpenShift, which is our platform, it's doing that telemetry, it's doing patching, it's doing a lot of the automation that was happening before. So there's a lot more value in the platform. And so like a two socket server running RHEL versus a two socket server running OpenShift, there's like an order magnitude price difference. And our customers aren't looking at it saying, oh my god that's expensive, they're actually looking at it like it's cheap versus the whole sets of tool change and management tools they were doing in the old world. So fundamentally the container platform has a dramatic amount of value. Now then from a Red Hat perspective, and I'll bring up another company, it's a little bit of a competitor, but VMWare did a great job of becoming the default management tool company around a virtualized infrastructure. Well why? Because in the shift from physical to virtual they were there first. And they kind of built a paradigm for managing that. Well in this world going to containers, containers are Linux containers, so we're there first. And so working to drive that paradigm, I think we can be a significant share player in these new container platforms, and honestly if you look out in the market, the clouds have their individual cloud offerings, which are fine. We actually can span all of that. So if you have any hybrid structure at all, we have by far the best solution to address that, and I think analysts are assuming we're going to be successful at a much higher value add and therefore more expensive product. If we get our RHEL share of that, you know it's an order of magnitude larger opportunity. >> And that's the cloud economics in play right there. 'Cause with that scale you're talking about okay, OpenShift's taking on a new role for the multi-cloud, for the large scale, you know horizontally scalable synchronous services that are coming online like microservices. >> Exactly, exactly. >> (sound distorts voice) cloud scale partnership and ecosystem strategy right? Your customers are deploying OpenShift on clouds like Amazon, Google, big partnership with Microsoft announced this week as well as a big IBM partnership. Can you talk a little bit about how Red Hat is approaching that cooperation and competition and what parts you'd like to keep on Red Hat versus where you're going to end up partnering. >> Yeah so, we, when you think about the fact that we sell free software, right? You got to think hard about the value proposition. And one of the value propositions we've always believed in is we create choice for our customers. So running Red Hat Enterprise Linux, we're geeks we can talk about all this value associated with it. For many purchasing departments the value was always, when it comes up for a hardware refresh, I'm not locked into one vendor now. I can bid that out because every vendor works on RHEL. So if my application runs on RHEL, I have unlocked choice at that layer. So that's built into our DNA. It's not just a value our software adds, it's the flexibility we're providing customers. So when we look at these new generation platforms, we really strongly believe we can add a lot of value by abstracting whether you want to run it on premise, on a server, on VMWare, on any of the public clouds. By abstracting those away we're giving our customers choice at the core platform layer. So part one is to make sure OpenShift is a first-class citizen and runs well everywhere. And so for our customers then, you know that your application will run anywhere. For our ISV partners to take IBM for instance, because IBM has announced all of their software running on OpenShift, that can now run wherever OpenShift runs, which is, by the way, everywhere, without IBM having to do a lot of work. So creating this abstraction layer huge benefits for someone like IBM. So you can now run mission critical IBM software anywhere you want to run it via OpenShift. So real value to a partner like that, obviously a value to us as it drives workloads. Now one of the other things that we've seen a lot is that people have gotten used to cloud, is they're really saying, hey I love OpenShift, this is great, but honestly you manage it for me. That's one of the things I like about cloud, so I love the idea of this abstraction layer, but I don't want to have to build my own management or my organization to be able to manage this at scale, so you be my service provider. And so we built that in a small way, so we have OpenShift Dedicated, which is an offering that Red Hat engineers run that runs on Amazon. But we want to make sure our customers had choice and also they could choose other vendors they want to work with and you know, Microsoft has a lot of heritage in enterprises, so this opportunity for enterprise is to be able to run OpenShift at scale on Microsoft, fully managed and supported jointly by Microsoft and Red Hat we think is a really phenomenal offering, 'cause we just don't have the scale to build out the capabilities to even meet the demand that's coming in right now for us to offer a managed service of OpenShift. >> And you guys are also doing some work, just to point out and I want to get your comment on, to help with the licensing issues. I know there's been some announcements where you guys are trying to get some more support for folks who are dealing with some of the licensing issues when expiring and so we had your associate general counsel on talking about some of the, version two, version three, grace periods. What does that mean for customers? What is the internal motivation behind that? Is it just making it easier? >> Well you know, this whole idea of licensing being an impediment to customer success, I just find horribly bothersome in the technology industry. And so we've always tried to strip that out for Red Hat, with our customers, and now trying to say well Red Hat's big enough it can have enough influence broadly. How do we try to be more influential in communities? So certainly nothing in the open source licensing arena, not just for us but for any vendor, gets in the way of customer success. And I think that's so important this idea of the artifact of protecting IP means you create lack of flexibility for your customers. I don't think anybody wanted that to happen, but it's happened. And so anything we can do to kind of tear that down we're working to do. >> Well congratulations on all your success, and I know that when I hear words like defacto standard it gets my attention. You see Kubernetes, role OpenShift's doing. We're envisioning a huge wealth creation of new value creation market coming online pretty quickly. You guys doing a great job. Congratulations on that. >> Thank you, thank you. >> Awesome work. Final question for you, I know you got to roll, but you guys are also growing, I noticed your teams are growing, how do you maintain the Red Hat culture? You get more people coming on working for the company, what's the strategy? Give them the Kool-Aid injection? Do you got to bring them in, assimilate into the open source ethos that you guys built and are expanding? What's the plan of getting all these new employees and new partners on board with the Red Hat way? You hand them the red pill and the blue pill and they better take the red pill. No in all seriousness, it's a high class problem but it's still a problem. You know, we do grow roughly 20% a year. Taking this account even modest attrition, roughly 25% of the people at the end of the year at Red Hat weren't here at the beginning of the year. And so when you think about a culture based company, and I spend a lot of time talking about our source of advantages and capability that's tied up in our culture, that's critical, so from how we think about recruiting over half our employees come from employee referrals, they say nobody knows a Red Hatter like a Red Hatter, to the way we do onboarding, which people laugh, you walk out of onboarding you still don't know how to get a computer, but you have been indoctrinated in the power of open source to the way we do checkups along the way, the way we use video and a whole bunch of things to do that. Because it is critical. It is who we are and what allows us to be successful. >> Do you get a lot of Red Hatters out there who left the company, started companies, they come back in the fold through acquisitions? So that's always a great, great sign and we love what you're doing. I'll say CUBE are open. We love open always is winning and it's the new standard. So congratulations. >> Well thank you for having me. It's great. And I really appreciate you being here, participating in the summit. >> All right, Jim Whitehurst, CEO of Red Hat. We're here in theCUBE, live coverage day two of three days of wall-to-wall coverage. Check out all the coverage on thecube.net, siliconangle.com, and wikibon.com for all the action. I'm John Furrier, John Troyer, more live coverage after this short break. Stay with us, we'll be right back.

Published Date : May 9 2018

SUMMARY :

Brought to you by Red Hat. and taking the time. thank you for hosting with us here. so congratulations on the big bets you've made. so congratulations. Either that or lucky, but we'll take it either way. This is really the big tailwind for you guys. and the one kind of spin we put on the technologies But you got to bring that new shiny new toy and so one of the reasons like you see and then you got the cloud native scale and if you look at the traditional enterprise developer, and the stories there were very good. And so the model we talked about I got to ask you a question on the community piece. and so broadly I think you will see a larger You're taking away the risk. and customers around the containerization opportunity, and honestly if you look out in the market, And that's the cloud economics in play right there. Can you talk a little bit about how Red Hat and you know, Microsoft has a lot And you guys are also doing some work, the artifact of protecting IP means you create and I know that when I hear words like defacto standard And so when you think about a culture based company, and it's the new standard. And I really appreciate you being here, Check out all the coverage on thecube.net,

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Chad Sakac, Pivotal & Chad Dunn, Dell EMC | Dell Technologies World 2018


 

>> Announcer: Live from Las Vegas, it's theCUBE. Covering Dell Technologies World, 2018. Brought to you by Dell EMC and its ecosystem partners. >> Welcome back to Vegas, everybody. We're rocking. We are rocking. Dave Vellante here with Keith Townsend. This is theCUBE, the leader, get into it! Live tech coverage. (laughing) >> We in the club! >> We are in the club. The Chads are here, Chad Dunn, Chad Sakac. Chad Dunn is VP of Product Management and Marketing at Dell EMC, and Chad Sakac, needs no introduction, although new role with Pivotal. >> Sakac: Yeah. >> Awesome. >> It's exciting man, it's great to be back, like come on, some things change, some things stay the same. It's always good to be on theCUBE. >> So tell us about the new role, let's start there. I know you've talked a lot about it, but you haven't with me, so. >> Yeah, so, in a nutshell, as I was trying to think what do I do next in my career? You know, we had built amazing things in the converged platform and solutions division, VxRail, massive success. >> Dunn: Yep. >> Those things moving into the parts of Dell EMC for more scale and velocity, which is simple. If you imagine the future of tomorrow, you'd go and say, what percentage of infrastructure going to be hyper-converged? Answer, a lot, and it's going to need to have a velocity that's very similar to a server, because what percentage of servers are going to be HCI? Answer, a lot. And so it was a very natural kind of, time to go and say, how do we optimize this thing? And then that gave me a weird, unique, once in a lifetime moment, where I could go and say, what do I want to do? My wife said, I'm telling you a long answer, and you probably want the short one. My wife said-- >> Dunn: You don't know any other kind. (laughing) >> This is Chad skills. >> "Chad, you've been on the road for 13 years, "your children are now 12 and 14, "they're going to be here in the nest "for like another four years, "take time off, I'll go out to work, "you be a stay-at-home dad." That was actually, like, option A. Option B was, there's so much cool stuff going on in the ecosystem, join a startup, do a CEO gig, whatever, and then stay in the family and a ton of support from Michael and from Jeff Clarke and from Pat Gelsinger and Rob Mee, and there was, like, do this at Dell EMC, do this at VMware, do this at Pivotal. And what I realized was the Pivotal thing gave me the opportunity to do the startup-like thing, discover some new parts of my own career, so move up the stack, and do one thing that I've always done, which is be at the intersection of the companies. Because PKS is, fundamentally, an effort that is 50/50, VMware and Pivotal, just like VxRail is a 50/50, VMware, Dell EMC effort. >> Right, right. >> So it was the obvious choice and then I had to have that uncomfortable discussion with my wife that said, "Unfortunately, sweetheart, "I'm back on the road." She said, "Fine! "But at least take one month off "before you go from one thing to the other." We went to Hawaii, surfed. >> Oh nice. >> It was awesome. >> You bring the kids? >> Oh, yeah. >> Beautiful. >> It was awesome. But in any case, it's a, you know, in the same way that when we started VxRail, we were like, how do we go from a market where we're currently not the leader, and quickly accelerate, become number one, in a two-year period? And that requires running fast and iterating. The same thing goes with PKS, PCF and PAS is number one for that universe, but we're not currently number one for the enterprise container distribution. So, that's OK, I like that, now I'm determined and stubborn to make sure that PKS is the best enterprise Kubernetes and container platform. >> Chad D, you were talking off camera about the interest in VxRail, sounds like it's off the charts. >> Absolutely. I mean a ridiculous number of customer meetings that we have here at the show this week. I think it's over 200 customer meetings, just on VxRail, and VxRack SDDC, you know, the VMware hyper-converged stack. And, you know, more and more on Pivotal PCF and PKS. >> Yeah so let's talk about that. You got the guys that are sort of, born Cloud-native and the guys that are trying to transform, they need infrastructure to help them do both, they need partnerships, so lay it out for us. >> So, Keith, you and I have gone on Twitter and talked about this, there's this nature amongst the IT ecosystem, where everybody wants the answer to be A or B. >> Keith: Yes, we do. >> Right, A or B. >> Keith: Yes. >> Yeah A sucks, B is awesome. And you know, debates raged about, you remember like, the era of Doka is going to destroy VMware, you remember that? >> I remember that, seems like just yesterday. >> Because it was just yesterday. (laughing) But what's happened now is everyone's realized that's stupid, that the reality is that Kernel-Mode VMs and containers are going to co-exist, and in fact, the majority of containers are actually going to be deployed on Kernel-Mode hypervisors. >> Netflix's biggest story is optimizations from AWS. They're able to save tons of money by running containers inside of VMs. >> Sakac: Yeah. >> Dunn: Absolutely. >> And, you know, I was laughed at a couple of years ago, when I said, you know what, containers and VMs go together, like peanut-butter and jelly, and it does. >> It does and so, look, does it change what people want from the Kernel-Mode virtualization layer? Yeah. So, things like DRS, that are really important if all you do is a Kernel-Mode VM is less important, when resource management is done by something like Kubernetes, but that's a refinement. And so, what we're trying to do now is now that everyone's gotten over the emotion, and what I call the bar-fights, where we're getting into stupid arguments, you know, that are not about something that matters, and now people are getting down to the brass tacks of, how do I make this go? They're realizing, I'm going to use off-prem and on-prem, I'm going to have Kernel Mode VM's and I'm going to have containers, how do I make that work, how do I build a hybrid model that will work for both of those scenarios? And then, frankly, our job as IT practitioners and the vendor ecosystem is to make this as easy as we can. >> Well, you guys know this better than I do, people want to use existing processes and procedures, they don't want to throw that stuff out, I mean I think of it, I remember Big Data and Hadoop that the killer application was sequel. Right, I mean even in the Blockchain world now. >> Sakac: Yep. >> Everybody's talking about writing in JavaScript, right, you've got expertise built up, you don't throw that away. >> No, and I think when you look at the people who are trying to deploy containers on premises, they don't want to worry about the infrastructure, right, they want to look at the new, play with the new, cool things, they want to play with Kubernetes, they want to play with containers as service. They don't want to talk about, OK, well what infrastructure do I need, how do I make those choices? They want something that is very much automated and very much scale-out so it can react the same way that their application does. >> So let's talk about that, let's talk about VxRail, Kubernetes, PKS. If I'm a Cloud-Native guy, I don't care about infrastructure but there has to be infrastructure. So where's the meeting of that conversation? Dell technologies run best on Dell technologies. >> So, again, I'm going to try and force myself to give short answers, because it's so not natural for me. I'm sorry, fellas. When Pivotal engages with the customer, we go and we say, "We give you a platform, PaaS, PKS "and the Function Service," and they say, "What should I run it on?" And the first answer that comes out of someone's mouth is it doesn't matter, you can run it on any cloud you want, which is true on one level. But then if you look at our on-premises projects, the thing that's the biggest holdup is infrastructure that is too rigid, too slow, doesn't work right, is busted. And they're like, damn it, if I want to focus my energies elsewhere, I have to have a base-stack that is just easy and done, right? >> So, help break up the long chat answers. One argument is, you know what, just give someone 128 gig VM, a bunch of vCPUs, and that simplifies the infrastructure. Where does that break? >> It breaks immediately when someone says, I need to add more total compute, or storage, or network, or memory, to my Kubernetes pot. Kubernetes goes, great, I'd like to basically make the cluster bigger, because I've got this resource demand. Then it looks down and says, infrastructure, are you there? And if the answer is, no, it's like, wah wah. Right? (laughing) So what we've managed to do is we've managed with VxRail to go and say, we've made an easy button based off of the customer-standard which is the VMware stack, it's not only something they can count on, they can easily add it, so if they want to add raw compute, storage, or network. It also adds in small increments, so you don't have to have a giant block of infrastructure to go in, you know, so you can grow your Kubernetes cluster, you can grow your physical infrastructure, simple, easy, done. And the biggest part is that Kubernetes makes deploying containers easy, however, PKS makes deploying and versioning Kubernetes easy, VxRail makes deploying and versioning the vSphere stack easy. Easy, plus easy, plus easy, equals easy. >> So is it like a quasi-elastic-beanstalk here? >> Elastic beanstalk, OK. (laughs) >> Is that fair? >> Or maybe a plastic beanstalk, where, you know, it could hold its shape. >> You know, elastic beanstalk is a PaaS, right, but the long and the short of it is is that if you get the abstraction that you need, Kernel Mode VM or container, the container is in a VM, if the whole stack is prescriptive and easy and works, then you can redeploy time, money, and resources, on the things that matter. And that Pivotal ready architecture, which is PCF, on VxRail, is that easy button on-prem. >> So, Chad, the production staff may regret me asking this question, but I have to know this. You're known in the industry for these blog polls talking about face-melting technologies. (laughing) What is face-melting about PKS, and VxRail, gimme some classic Chad. >> I'll give you face-melting. Facemelting to someone who's looking at a container platform and you're looking at Kubernetes is that without them knowing, without them knowing or doing anything, the Bosch part of what PKS does- >> Keith: Oh, Bosch. >> Is basically doing updates, like four times a day, blowing up the entire environment and recreating it and no-one has touched a damn thing, step one. The next thing that's face-melting is that their ability to update the infrastructure, can be done at tens of thousands of sites via API calls. So I'll give you another fascinating example. Kubernetes is generally thought-of as mostly a data-center thing, we've had fascinating interest from retail and other use cases, where they're like, look I get it, I want a Kubernetes, that I could deploy in a store. >> Keith: Yeah. >> And then you go and say, well, do you have a great DevOps practice in the store, in Topeka, Kansas? The answer is, no. But if I say I can basically drive all of the platform updates, including the infrastructure, at thousands of stores around the globe, that's pretty face-melting, no-one else can do that. >> Exactly, and look we see, you know, lots of pockets of Cloud Native popping up in accounts, and a lot of times IT doesn't even know where they're at. You know, these are things that are going to go from a line of business, and all of a sudden become production, have to become production, and IT needs a way to manage that. Rail gives them a way to go in and manage that infrastructure, at a scalable way, and move it from a line of business, into production. >> I'll give you another face-melting, do you mind? >> I'm not calling the shots. >> Bring it on. >> Is your face OK? >> My face is getting there. >> I want to see it like, melted Keith, just melted. People have asked me is that a good thing? And, yeah, it's a great thing. (laughing) So, we were talking about a particular customer, I dunno whether we can name them, can we name them? >> I don't know if we could, I haven't asked. >> OK so-- >> What industry? >> Financial Services. >> And, basically, they use the PCF stack on VxRail, and they're currently using it, for pre-prod. >> Exactly, so they're building all the testing applications to test their classic applications, that are running on VxBlock. >> So they've got a production environment that's like, big, classic, VxBlock, also my former baby, so and I love all my children equally, right. What they are finding is that the simplicity of the PCF on the VxRail Model, is so wonderful and fast and great. But when they want to try and do a capacity add on a VxBlock, or to do an update, like an RCM, it's a lot harder here than it is over here, right. I guarantee at that customer, what they're eventually going to discover is this has been awesome, we're going to keep using VxBlock for something else, but we're not going to deploy PCF, PaaS and PKS, on a VxBlock. >> Exactly, and this is going to trigger refactoring of all those workloads, that say, can I refactor these to be Cloud Native, right. If I can iterate my testing that quickly, can I iterate my production applications that quickly. >> And the ROI on that refactoring is? Fill in the blank. >> No, no it is like a thousand to one. So, again, this is a very hard thing to imagine. >> Talk about business impact. Not financial, but-- >> I'll give you one example that I'm so happy that they actually posted this to YouTube, because the customer's voice in this is incredible. If you YouTube, From zero to 12 million, T-mobile. OK, so this is not me saying it, you can go and you can see it themselves. T-mobile basically, and to all of you T-mobile, you know, subscribers out there, anyone of you guys use T-mobile? I use T-mobile, so, in any case, they have a single, giant, Java app that has a thousand functions in it, right. So, just imagine one app, sitting on a app server, like web-sphere or whatever, and inside that app, there's a thousand API calls, functions, and purposes, right. And because it's so big and monolithic, but this is critical, this is like the thing that runs their ordering systems and like, subscriber functions. It's the heart of the business that any time they needed to update it, to do like a patch, would take seven months. If they wanted to scale it, so like the iPhone launch is coming up, we need to get like three times as much capacity to handle all these iPhone orders in September, it would take them seven months of planning, work et cetera et cetera. >> Sure. >> Sakac: Everyone goes, I could visualize that. Right? >> Right. >> They took one function, just one, and pulled it out, and they said, we're going to do a project, we're going to take this function called, Get Usage, which, as you can imagine, basically pulls up the subscriber's usage data, and we're going to make it into a small micro-service, and we're going to run it on a PaaS, OK. Within five months, that function was getting used 12 million times a day, and they were able to do three CVE updates, so in other words, a Critical Vulnerability Patch, comes out, they were able to do it in real-time. They have eight platform operators, just eight, that are supporting 5,000 developers, sorry 500 developers. Eight, 500. Now, if you look at that and go, what does it mean for them? Well, they reduced the number of outages by almost 90%, the time for an outage went down by 63%, the developers and the dev-ops team are now happy, because this thing auto-scales itself. >> Dave: Ching ching. >> Ching ching, ching, right? >> Right, dudes, we got to go. Chad squared, thank you so much for coming on. >> Thank you, Guys. >> You OK? >> I'm good. >> Your face is melted. >> Your face melted? >> I have water. >> Splash it on your face to bring it back. >> Really, always great seeing you guys, thank you so much. >> Thanks, Dave, it's always good to be on here. >> Thanks very much. Keep right there, everybody, we'll be right back to wrap, right after this short break. (soft music)

Published Date : May 1 2018

SUMMARY :

Brought to you by Dell EMC and its ecosystem partners. Welcome back to Vegas, everybody. We are in the club. It's always good to be on theCUBE. but you haven't with me, so. in the converged platform and solutions division, and you probably want the short one. Dunn: You don't know any other kind. gave me the opportunity to do the startup-like thing, and then I had to have that uncomfortable discussion PCF and PAS is number one for that universe, Chad D, you were talking off camera and VxRack SDDC, you know, the VMware hyper-converged stack. and the guys that are trying to transform, So, Keith, you and I have gone on Twitter the era of Doka is going to destroy VMware, you remember that? and in fact, the majority of containers are actually going to They're able to save tons of money And, you know, I was laughed at a couple of years ago, and I'm going to have containers, the killer application was sequel. Everybody's talking about writing in JavaScript, right, No, and I think when you look at the people but there has to be infrastructure. is it doesn't matter, you can run it on any cloud you want, and that simplifies the infrastructure. to have a giant block of infrastructure to go in, you know, Or maybe a plastic beanstalk, where, you know, is that if you get the abstraction that you need, me asking this question, but I have to know this. the Bosch part of what PKS does- So I'll give you another fascinating example. And then you go and say, well, Exactly, and look we see, you know, lots of pockets People have asked me is that a good thing? and they're currently using it, for pre-prod. to test their classic applications, on the VxRail Model, is so wonderful and fast and great. Exactly, and this is going to trigger refactoring And the ROI on that refactoring is? No, no it is like a thousand to one. Talk about business impact. that they actually posted this to YouTube, Sakac: Everyone goes, I could visualize that. and they said, we're going to do a project, Chad squared, thank you so much for coming on. right after this short break.

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