>>Hey, everyone. Welcome back to accelerating analytics, maturity. I'm your host. Lisa Martin, Alan Jacobson joins me next. The chief data and analytics officer at Altrix Ellen. It's great to have you on the program. >>Thanks Lisa. >>So Ellen, as we know, everyone knows that being data driven is very important. It's a household term these days, but 93% of organizations are not utilizing the analytics skills of their employees, which is creating a widening analytics gap. What's your advice, your recommendations for organizations who are just starting out with analytics >>And you're spot on many organizations really aren't leveraging the, the full capability of their knowledge workers. And really the first step is probably assessing where you are on the journey, whether that's you personally, or your organization as a whole, we just launched an assessment tool on our website that we built with the international Institute of analytics, that in a very short period of time, in about 15 minutes, you can go on and answer some questions and understand where you sit versus your peer set versus competitors and kind of where you are on the journey. >>So when people talk about data analytics, they often think, ah, this is for data science experts like people like you. So why should people in the lines of business like the finance folks, the marketing folks, why should they learn analytics? >>So domain experts are really in the best position. They, they know where the gold is buried in their companies. They know where the inefficiencies are, and it is so much easier and faster to teach a domain expert a bit about how to automate a process or how to use analytics than it is to take a data scientist and try to teach them to have the knowledge of a 20 year accounting professional or a, or a logistics expert of your company. It much harder to do that. And really, if you think about it, the world has changed dramatically in a very short period of time. If, if you were a marketing professional 30 years ago, you likely didn't need to know anything about the internet, but today, do you know what you would call that marketing professional? If they didn't know anything about the internet, probably unemployed or retired. And so knowledge workers are having to learn more and more skills to really keep up with their professions. And analytics is really no exception. Pretty much in every profession, people are needing to learn analytics, to stay current and, and be capable for their companies. And companies need people who can do that. >>Absolutely. It seems like it's table stakes. These days, let's look at different industries. Now, are there differences in how you see analytics in automation being employed in different industries? I know Altrix is being used across a lot of different types of organizations from government to retail. I also see you're now with some of the leading sports teams, any differences in industries. >>Yeah. There's an incredible actually commonality between domains industry to industry. So if you look at what an HR professional is doing, maybe attrition analysis, it's probably quite similar, whether they're in oil and gas or in a high tech software company. And so really the similarities are, are much larger than you might think. And even on the, on, on the, on the sports front, we see many of the analytics that sports teams perform are very similar. So McLaren is one of the great partners that we work with and they use TRICS across many areas of their business from finance to production, extreme sports, logistics, wind tunnel engineering, the marketing team analyzes social media data, all using Altrics. And if I take as an example, the finance team, the finance team is trying to optimize the budget to make sure that they can hit the very stringent targets that F1 sports has. And I don't see a ton of difference between the optimization that they're doing to hit their budget numbers and what I see fortune 500 finance departments doing to optimize their budget. And so really the, the commonality is very high. Even across industries. >>I bet every F fortune 500 or even every company would love to be compared to the same department within McLaren F1, just to know that wow, what they're doing is so in incre incredibly important as is what we are doing. Absolutely. So talk about lessons learned, what lessons can business leaders take from those organizations like McLaren, who are the most analytically mature >>Probably first and foremost, is that the ROI with analytics and automation is incredibly high. Companies are having a ton of success. It's becoming an existential threat to some degree, if, if your company isn't going on this journey and your competition is it, it can be a, a huge problem. IDC just did a recent study about how companies are unlocking the ROI using analytics. And the data was really clear organizations that have a higher percentage of their workforce using analytics are enjoying a much higher return from their analytic investment. And so it's not about hiring two double PhD statisticians from Oxford. It really is how widely you can bring your workforce on this journey. Can they all get 10% more capable? And that's having incredible results at businesses all over the world. An another key finding that they had is that the majority of them said that when they had many folks using analytics, they were going on the journey faster than companies they didn't. And so picking technologies, that'll help everyone do this and, and do this fast and do it easily. Having an approachable piece of software that everyone can use is really a key, >>So faster able to move faster, higher ROI. I also imagine analytics across the organization is a big competitive advantage for organizations in any industry. >>Absolutely the IDC or not. The IDC, the international Institute of analytics showed huge correlation between companies that were more analytically mature versus ones that were not. They showed correlation to growth of the company. They showed correlation to revenue and they showed correlation to shareholder values. So across really all of the, the, the key measures of business, the more analytically mature companies simply outperformed their competition. >>And that's key these days is to be able to outperform your competition. You know, one of the things that we hear so often, Alan, is people talking about democratizing data and analytics. You talked about the line of business workers, but I gotta ask you, is it really that easy for the line of business workers who aren't trained in data science, to be able to jump in, look at data, uncover and extract business insights to make decisions. >>So in, in many ways, it really is that easy. I have a 14 and 16 year old kid. Both of them have learned Altrics they're, Altrics certified. And, and it was quite easy. It took 'em about 20 hours and they were, they, they were off to the races, but there can be some hard parts. The hard parts have more to do with change management. I mean, if you're an accountant, that's been doing the best accounting work in your company for the last 20 years. And all you happen to know is a spreadsheet for those 20 years. Are you ready to learn some new skills? And, and I would suggest you probably need to, if you want, keep up with your profession. The, the big four accounting firms have trained over a hundred thousand people in Altrix just one firm has trained over a hundred thousand. >>You, you can't be an accountant or an auditor at some of these places with, without knowing Altrix. And so the hard part, really in the end, isn't the technology and learning analytics and data science. The harder part is this change management change is hard. I should probably eat better and exercise more, but it's, it's hard to always do that. And so companies are finding that that's the hard part. They need to help people go on the journey, help people with the change management to, to help them become the digitally enabled accountant of the future. The, the logistics professional that is E enabled that that's the challenge. >>That's a huge challenge. Cultural, cultural shift is a challenge. As you said, change management. How, how do you advise customers? If you might be talking with someone who might be early in their analytics journey, but really need to get up to speed and mature to be competitive, how do you guide them or give them recommendations on being able to facilitate that change management? >>Yeah, that's a great question. So, so people entering into the workforce today, many of them are starting to have these skills Altrics is used in over 800 universities around the globe to teach finance and to teach marketing and to teach logistics. And so some of this is happening naturally as new workers are entering the workforce, but for all of those who are already in the workforce have already started their careers, learning in place becomes really important. And so we work with companies to put on programmatic approaches to help their workers do this. And so it's, again, not simply putting a box of tools in the corner and saying free, take one. We put on hackathons and analytic days, and it can, it can be great fun. We, we have a great time with, with many of the customers that we work with helping them, you know, do this, helping them go on the journey and the ROI, as I said, you know, is fantastic. And not only does it sometimes affect the bottom line, it can really make societal changes. We've seen companies have breakthroughs that really make great impact to society as a whole. >>Isn't that so fantastic to see the, the difference that that can make. It sounds like you're, you guys are doing a great job of democratizing access to alter X to everybody. We talked about the line of business folks and the incredible importance of enabling them and the, the ROI, the speed, the competitive advantage. Can you share some specific examples that you think of Alter's customers that really show data breakthroughs by the lines of business using the technology? >>Yeah, absolutely. So, so many to choose from I'll I'll, I'll give you two examples. Quickly. One is armor express. They manufacture life saving equipment, defensive equipments, like armor plated vests, and they were needing to optimize their supply chain, like many companies through the pandemic. We, we see how important the supply chain is. And so adjusting supply to, to match demand is, is really vital. And so they've used all tricks to model some of their supply and demand signals and built a predictive model to optimize the supply chain. And it certainly helped out from a, a dollar standpoint, they cut over a half a million dollars of inventory in the first year, but more importantly, by matching that demand and supply signal, you're able to better meet customer customer demand. And so when people have orders and are, are looking to pick up a vest, they don't wanna wait. >>And, and it becomes really important to, to get that right. Another great example is British telecom. They're, they're a company that services the public sector. They have very strict reporting regulations that they have to meet and they had, and, and this is crazy to think about over 140 legacy spreadsheet models that they had to run to comply with these regulatory processes and, and report, and obviously running 140 legacy models that had to be done in a certain order and linked incredibly challenging. It took them over four weeks, each time that they had to go through that process. And so to, to save time and have more efficiency in doing that, they trained 50 employees over just a two week period to start using Altrix and, and, and learn Altrix. And they implemented an all new reporting process that saw a 75% reduction in the number of man hours. >>It took to run in a 60% runtime performance. And so, again, a huge improvement. I can imagine it probably had better quality as well, because now that it was automated, you don't have people copying and past data into a spreadsheet. And that was just one project that this group of, of folks were able to accomplish that had huge ROI, but now those people are moving on and automating other processes and performing analytics in, in other areas, you can imagine the impact by the end of the year that they will have on their business, you know, potentially millions upon millions of dollars. This is what we see again. And again, company after company government agency, after government agency is how analytics are really transforming the way work is being done. >>That was the word that came to mind when you were describing the all three customer examples, the transformation, this is transformative. The ability to leverage alters to, to truly democratize data and analytics, give access to the lines of business is transformative for every organization. And, and also the business outcomes. You mentioned, those are substantial metrics based business outcomes. So the ROI and leveraging a technology like alri seems to be right there, sitting in front of you. >>That's right. And, and to be honest, it's not only important for these businesses. It's important for, for the knowledge workers themselves. I mean, we, we hear it from people that they discover Alrich, they automate a process. They finally get to get home for dinner with their families, which is fantastic, but, but it leads to new career paths. And so, you know, knowledge workers that have these added skills have so much larger opportunity. And I think it's great when the needs of businesses to become more analytics and analytic and automate processes actually matches the needs of the employees. And, you know, they too wanna learn these skills and become more advanced in their capabilities, >>Huge value there for the business, for the employees themselves to expand their skillset, to, to really open up so many opportunities for not only the business to meet the demands of the demanding customer, but the employees to be able to really have that breadth and depth in their field of service. Great opportunities there. Alan, is there anywhere that you wanna point the audience to go, to learn more about how they can get started? >>Yeah. So one of the things that we're really excited about is how fast and easy it is to learn these tools. So any of the listeners who wanna experience Altrix, they can go to the website, there's a free download on the website. You can take our analytic maturity assessment, as we talked about at the beginning and, and see where you are on the journey and just reach out. You know, we'd love to work with you and your organization to see how we can help you accelerate your journey on, on analytics and automation, >>Alan, it was a pleasure talking to you about democratizing data and analytics, the power in it for organizations across every industry. We appreciate your insights and your time. >>Thank you so much >>In a moment, Paula Hanson, who is the president and chief revenue officer of ultras and Jackie Vander lay graying. Who's the global head of tax technology at eBay will join me. You're watching the cube, the leader in high tech enterprise coverage.

>>Hey everyone. Welcome back to the program. Lisa Martin here, I've got two guests joining me, please. Welcome back to the cube. Paula Hansen, the chief revenue officer and president at Al alters and Jackie Vander lake grayling joins us as well. The global head of tax technology at eBay. They're gonna share with you how an alter Ricks is helping eBay innovate with analytics. Ladies. Welcome. It's great to have you both on the program. >>Thank you, Lisa. It's great to be here. >>Yeah, Paula, we're gonna start with you in this program. We've heard from Jason Klein, we've heard from Alan Jacobson, they talked about the need to democratize analytics across any organization to really drive innovation with analytics. As they talked about at the forefront of software investments, how's alters helping its customers to develop roadmaps for success with analytics. >>Well, thank you, Lisa. It absolutely is about our customer's success. And we partner really closely with our customers to develop a holistic approach to their analytics success. And it starts of course, with our innovative technology and platform, but ultimately we help our customers to create a culture of data literacy and analytics from the top of the organization, starting with the C-suite. And we partner with our customers to build their roadmaps for scaling that culture of analytics through things like enablement programs, skills, assessments, hackathons, setting up centers of excellence to help their organizations scale and drive governance of this analytics capability across the enterprise. So at the end of the day, it's really about helping our customers to move up their analytics, maturity curve with proven technologies and best practices so they can make better business decisions and compete in their respective industries. >>Excellent. Sounds like a very strategic program. We're gonna unpack that Jackie, let's bring you into the conversation. Speaking of analytics maturity, one of the things that we talked about in this event is the IDC report that showed that 93% of organizations are not utilizing the analytics skills of their employees, but then there's eBay. How Jackie did eBay become one of the 7% of organizations who's really maturing and how are you using analytics across the organization at eBay? >>So I think the main thing for us is just when we started out was is that, you know, our, especially in finance, they became spreadsheet professionals instead of the things that we really want our employees to add value to. And we realized we had to address that. And we also knew we couldn't wait for all our data to be centralized until we actually start using the data or start automating and be more effective. So ultimately we really started very, very actively embedding analytics in our people and our data and our processes, >>Starting with people is really critical. Jackie, continuing with you, what were some of the roadblocks to analytics adoption that you faced and how did you overcome them? >>So I think, you know, eBay is a very data driven company. We have a lot of data. I think we are 27 years around this year, so we have the data, but it is everywhere. And how do you use that data? How do you use it efficiently? How do you get to the data? And I believe that that is definitely one of our biggest roadblocks when we started out and, and just finding those data sources and finding ways to connect to them to move forward. The other thing is, is that, you know, people were experiencing a lot of frustration. I mentioned before about the spreadsheet professionals, right? And we, there was no, we're not independent. You couldn't move forward. You would've opinion on somebody else's roadmap to get to data and to get the information you wanted. So really finding something that everybody could access analytics or access data. >>And finally we have to realize is that this is uncharted territory. This is not exactly something that everybody is used to working with every day. So how do you find something that is easy? And that is not so daunting on somebody who's brand new to the field. And I would, I would call those out as your, as your major roadblocks, because you always have not always, but most of the times you have support from the top in our case, we have, but in the end of the day, it's, it's our people that need to actually really embrace it and, and making that accessible for them, I would say is definitely not per se, a roadblock, but basically some, a block you wanna be able to move. >>It's really all about putting people. First question for both of you and Paula will start with you. And then Jackie will go to you. I think the message in this program that the audience is watching with us is very clear. Analytics is for everyone should be for everyone. Let's talk now about how both of your organizations are empowering people, those in the organization that may not have technical expertise to be able to leverage data so that they can actually be data driven Paula. >>Yes. Well, we leverage our platform across all of our business functions here at Altrix and just like Jackie explained it, eBay finances is probably one of the best examples of how we leverage our own platform to improve our business performance. So just like Jackie mentioned, we have this huge amount of data flowing through our enterprise and the opportunity to leverage that into insights and analytics is really endless. So our CFO, Kevin Rubin has been a, a key sponsor for using our own technology. We use Altrix for forecasting, all of our key performance metrics for business planning across our audit function, to help with compliance and regulatory requirements tax, and even to close our books at the end of each quarter. So it's really remain across our business. And at the end of the day, it comes to how do you train users? How do you engage users to lean into this analytic opportunity to discover use cases? >>And so one of the other things that we've seen many companies do is to gamify that process, to build a game that brings users into the experience for training and to work with each other, to problem solve and along the way, maybe earn badges depending on the capabilities and trainings that they take. And just have a little healthy competition as an employee base around who can become more sophisticated in their analytic capability. So I think there's a lot of different ways to do it. And as Jackie mentioned, it's really about ensuring that people feel comfortable, that they feel supported, that they have access to the training that they need. And ultimately that they are given both the skills and the confidence to be able to be a part of this great opportunity of analytics. >>That confidence is key. Jackie, talk about some of the ways that you're empowering folks without that technical expertise to really be data driven. >>Yeah, I think it means to what Paula has said in terms of, you know, you know, getting people excited about it, but it's also understanding that this is a journey and everybody's the different place in their journey. You have folks that's already really advanced who has done this every day. And then you have really some folks that this is brand new and, or maybe somewhere in between. And it's about how you put, get everybody in their different phases to get to the, the initial destination. I say initially, because I believe the journey is never really complete. What we have done is, is that we decided to invest in an Ebola group of concept. And we got our CFO to sponsor a hackathon. We opened it up to everybody in finance, in the middle of the pandemic. So everybody was on zoom and we had, and we told people, listen, we're gonna teach you this tool super easy. >>And let's just see what you can do. We ended up having 70 entries. We had only three weeks. So, and these are people that has N that do not have a background. They are not engineers, they're not data scientists. And we ended up with a 25,000 hour savings at the end of that hackathon from the 70 inches with people that have never, ever done anything like this before and there you had the result. And then it just went from there. It was, people had a proof of concept. They, they knew that it worked and they overcame the initial barrier of change. And that's where we are seeing things really, really picking up. Now >>That's fantastic. And the, the business outcome that you mentioned there, the business impact is massive helping folks get that confidence to be able to overcome. Sometimes the, the cultural barriers is key. I think another thing that this program has really highlighted is there is a clear demand for data literacy in the job market, regardless of organization. Can each of you share more about how you are empowering the next generation of data workers, Paula will start with you? >>Absolutely. And, and Jackie says it so well, which is that it really is a journey that organizations are on. And, and we, as people in society are on in terms of upskilling our capabilities. So one of the things that we're doing here at Altrix to help address this skillset gap on a global level is through a program that we call sparked, which is essentially a, no-cost a no cost analytics education program that we take to universities and colleges globally to help build the next generation of data workers. When we talk to our customers like eBay and many others, they say that it's difficult to find the skills that they want when they're hiring people into the job market. And so this program's really developed just to, to do just that, to close that gap and to work hand in hand with students and educators to improve data literacy for the next generation. So we're just getting started with sparked. We started last may, but we currently have over 850 educational institutions globally engaged across 47 countries. And we're gonna continue to invest here because there's so much opportunity for people, for society and for enterprises, when we close gap and empower more people within necessary analytics skills to solve all the problems that data can help solve. >>So spark has made a really big impact in such a short time period. And it's gonna be fun to watch the progress of that. Jackie, let's go over to you now talk about some of the things that eBay is doing to empower the next generation of data workers. >>So we basically wanted to make sure that we keep that momentum from the hackathon that we don't lose that excitement, right? So we just launched a program called Ebo masterminds. And what it basically is, it's an inclusive innovation initiative where we firmly believe that innovation is all up scaling for all analytics for. So it doesn't matter. Your background doesn't matter which function you are in, come and participate in, in this where we really focus on innovation, introducing new technologies and upskilling our people. We are apart from that, we also say, well, we should just keep it to inside eBay. We, we have to share this innovation with the community. So we are actually working on developing an analytics high school program, which we hope to pilot by the end of this year, where we will actually have high schoolers come in and teach them data essentials, the soft skills around analytics, but also how to use alter alter. And we're working with actually, we're working with spark and they're helping us develop that program. And we really hope that as a say, by the end of the year, have a pilot and then also make you, so we roll it out in multiple locations in multiple countries and really, really focus on, on that whole concept of analytics, role >>Analytics for all sounds like ultra and eBay have a great synergistic relationship there that is jointly aimed at, especially kind of going down the staff and getting people when they're younger, interested, and understanding how they can be empowered with data across any industry. Paula, let's go back to you. You were recently on the Cube's super cloud event just a couple of weeks ago. And you talked about the challenges the companies are facing as they're navigating. What is by default a multi-cloud world? How does the alters analytics cloud platform enable CIOs to democratize analytics across their organization? >>Yes, business leaders and CIOs across all industries are realizing that there just aren't enough data scientists in the world to be able to make sense of the massive amounts of data that are flowing through organizations. Last I check there was 2 million data scientists in the world. So that's woefully underrepresented in terms of the opportunity for people to be a part of the analytics solution. So what we're seeing now with CIOs with business leaders is that they're integrating data analysis and the skill of data analysis into virtually every job function. And that is what we think of when we think of analytics for all. And so our mission with Altrics analytics cloud is to empower all of those people in every job function, regardless of their skillset. As Jackie pointed out from people that would, you know, are just getting started all the way to the most sophisticated of technical users. Every worker across that spectrum can have a meaningful role in the opportunity to unlock the potential of the data for their company and their organizations. So that's our goal with Altrics analytics cloud, and it operates in a multi cloud world and really helps across all sizes of data sets to blend, cleanse, shape, analyze, and report out so that we can break down data silos across the enterprise and drive real business outcomes. As a result of unlocking the potential of data, >>As well as really re lessening that skill gap. As you were saying, there's only 2 million data scientists. You don't need to be a data scientist. That's the, the beauty of what Altrics is enabling. And, and eBay is a great example of that. Jackie, let's go ahead and wrap things with you. You talked a great deal about the analytics maturity that you have fostered at eBay. It obviously has the right culture to adapt to that. Can you talk a little bit and take us out here in terms of where alters fits in on as that analytics maturity journey continues and what are some of the things that you are most excited about as analytics truly gets democratized across eBay? >>When we start about getting excited about things, when it comes to analytics, I can go on all day, but I I'll keep it short and sweet for you. I do think we are on the topic full of, of, of data scientists. And I really feel that that is your next step for us anyways, is that, how do we get folks to not see data scientists as this big thing, like a rocket scientist, it's, it's something completely different. And it's something that, that is in everybody to a certain extent. So again, partner with three X would just released the AI ML solution, allowing, you know, folks to not have a data scientist program, but actually build models and be able to solve problems that way. So we have engaged with alters and we, we purchased a license, this quite a few. And right now through our mastermind program, we're actually running a four months program for all skill levels, teaching, teaching them AI ML and machine learning and how they can build their own models. >>We are really excited about that. We have over 50 participants without the background from all over the organization. We have members from our customer services. We have even some of our engineers are actually participating in the program. We just kicked it off. And I really believe that that is our next step. I wanna give you a quick example of, of the beauty of this is where we actually just allow people to go out and think about ideas and come up with things. And one of the people in our team who doesn't have a data scientist background at all, was able to develop a solution where, you know, there is a checkout feedback checkout functionality on the eBay site where sellers or buyers can verbatim add information. And she build a model to be able to determine what relates to tax specific, what is the type of problem, and even predict how that problem can be solved before we, as a human even step in, and now instead of us or somebody going to verbatim and try to figure out what's going on there, we can focus on fixing the error versus actually just reading through things and not adding any value. >>And it's a beautiful tool and very impressed. You saw the demo and they developing that further. >>That sounds fantastic. And I think just the one word that keeps coming to mind, and we've said this a number of times in the program today is empowerment. What you're actually really doing to truly empower people across the organization with, with varying degrees of skill level, going down to the high school level, really exciting, we'll have to stay tuned to see what some of the great things are that come from this continued partnership. Ladies, I wanna thank you so much for joining me on the program today and talking about how alters and eBay are really partnering together to democratize analytics and to facilitate its maturity. It's been great talking to you. >>Thank you. >>As you heard over the course of our program organizations, where more people are using analytics who have the deeper capabilities in each of the four E's, that's, everyone, everything everywhere and easy analytics, those organizations achieve more ROI from their respective investments in analytics and automation than those who don't. We also heard a great story from eBay, great example of an enterprise that is truly democratizing analytics across its organization. It's enabling an empowering line of business users to use analytics, not only focused on key aspects of their job, but develop new skills rather than doing the same repetitive tasks. We wanna thank you so much for watching the program today. Remember you can find all of the content on the cue.net. You can find all of the news from today on Silicon angle.com and of course, alter.com. We also wanna thank alt alters for making this program possible and for sponsored in the queue for all of my guests. I'm Lisa Martin. We wanna thank you for watching and bye for now.

>>Hey, everyone, welcome back to the programme. Lisa Martin here. I've got two guests joining me. Please welcome back to the Q. Paula Hanson, the chief Revenue officer and president at all tricks. And Jackie Vanderlei Grayling joins us as well. The global head of tax technology at eBay. They're gonna share with you how an all tricks is helping eBay innovate with analytics. Ladies, welcome. It's great to have you both on the programme. >>Thank you, Lisa. Not great to be >>here. >>Yeah, Paula, we're gonna start with you in this programme. We've heard from Jason Klein. We've heard from Allan Jacobsen. They talked about the need to democratise analytics across any organisation to really drive innovation with analytics as they talked about at the forefront of software investments. House all tricks, helping its customers to develop roadmaps for success with analytics. >>Well, thank you, Lisa. Absolutely is about our customers success. And we partner really closely with our customers to develop a holistic approach to their analytics success. And it starts, of course, with our innovative technology and platform. But ultimately we help our customers to create a culture of data literacy and analytics from the top of the organisation starting with the C suite and we partner with our customers to build their road maps for scaling that culture of analytics through things like enablement programmes, skills assessments, hackathons, uh, setting up centres of excellence to help their organisation scale and drive governance of this, uh, analytics capability across the Enterprise. So at the end of the day, it's really about helping our customers to move up their analytics maturity curve with proven technologies and best practises so they can make better business decisions and compete in their respective industries. >>Excellent. Sounds like a very strategic programme. We're gonna unpack that, Jackie, let's bring you into the conversation. Speaking of analytics maturity, one of the things that we talked about in this event is the I. D. C report that showed that 93% of organisations are not utilising the analytic skills of their employees. But then there's eBay. How Jackie did eBay become one of the 7% of organisations who's really maturing and how are you using analytics across the organisation at bay? >>So I think the main thing for us is when we started out was is that you know our especially in finance. They became spreadsheet professionals instead of the things that we really want our influence to add value to. And we realised we have to address that. And we also knew we couldn't wait for all our data to be centralised until we actually start using the data or start automating and be more effective. Um, so ultimately, we really started very, very actively embedding analytics in our people and our data and our processes. >>Starting with people is really critical jacket continuing with you. What was in the roadblocks to analytics adoption that you faced and how did you overcome them? >>So I think you know, Eva is a very data driven company. We have a lot of data. I think we are 27 years around this year. So we have the data, but it is everywhere. And how do you use that data? How do you use it efficiently? How do you get to the data? And I believe that that is definitely one of our biggest roadblocks when we started out and just finding those data sources and finding ways to connect to them, um, to move forward. The other thing is that you know, people were experiencing a lot of frustration. I mentioned before about the spreadsheet professionals, right? And there was no we're not independent. You couldn't move forward. You're dependent on somebody else's roadmap to get to data to get the information you want it. So really finding something that everybody could access analytics or access data. And finally we have to realise, is that this is uncharted territory. This is not exactly something that everybody is used to working with every day. So how do you find something that is easy and that is not so daunting on somebody who's brand new to the field? And I would I would call those out as your as your major roadblocks, because you always have always. But most of the times you have support from the top. In our case we have. But in the end of the day, it's it's our people that need to actually really embrace it and making that accessible for them. I would say it's not to say a road block a block you want to be able to do. >>It's really all about putting people first question for both of you and Paula will start with you and then Jackie will go to you. I think the message in this programme that the audience is watching with us is very clear. Analytics is for everyone should be for everyone. Let's talk now about how both of your organisations are empowering people, those in the organisation that may not have technical expertise to be able to leverage data so that they can actually be data driven colour. >>Yes, well, we leverage our platform across all of our business functions here at all tricks. And just like Jackie explained that eBay finance is probably one of the best examples of how we leverage our own platform to improve our business performance. So just like Jackie mentioned, we have this huge amount of data, uh, flowing through our enterprise, and the opportunity to leverage that into insights and analytics is really endless. So our CFO, Kevin Ruben has been a key sponsor for using our own technology. We use all tricks for forecasting all of our key performance metrics for business planning across our audit function, uh, to help with compliance and regulatory requirements, tax and even to close our books at the end of each quarter. So it's really remain across our business. And at the end of the day, it comes to How do you train users? How do you engage users to lean into this analytic opportunity to discover use cases? And so one of the other things that we've seen many companies do is to gamify that process, to build a game that brings users into the experience for training and to work with each other to problem solve and, along the way, maybe earn badges, depending on the capabilities and trainings that they take and just have a little healthy competition, Uh, as an employee based around who can become more sophisticated in their analytic capability. So I think there's a lot of different ways to do it. And as Jackie mentioned, it's really about ensuring that people feel comfortable that they feel supportive, that they have access to the training that they need, and ultimately that they are given both the skills and the confidence to be able to be a part of this great opportunity of analytics. >>That confidence is key. Jackie talk about some of the ways that you're empowering folks without that technical expertise to really be data driven. >>I think it means to what Paula has said in terms of, you know, getting people excited about it. But it's also understanding that this is a journey and everybody is the different place in their journey. You have folks that's already really advanced. Who's done this every day. And then you have really some folks that this is brand new and, um, or maybe somewhere in between. And it's about how you could get everybody in their different phases to get to the the initial destination. And I say initial because I believe the journey is never really complete. Um, what we have done is that we decided to invest in a group of concept when we got our CFO to sponsor a hackathon. Um, we open it up to everybody in finance, um, in the middle of the pandemic. So everybody was on Zoom, um, and we had and we told people, Listen, we're gonna teach you this tool. It's super easy, and let's just see what you can do. We ended up having 70 injuries. We had only three weeks. So these are people that that do not have a background. They are not engineers and not data scientists and we ended up with 25,000 our savings at the end of the hackathon. Um, from the 70 countries with people that I've never, ever done anything like this before. And there you have the results. And they just went from there because people had a proof of concept. They knew that it worked and they overcame the initial barrier of change. Um, and that's what we are seeing things really, really picking up now >>that's fantastic. And the business outcome that you mentioned that the business impact is massive, helping folks get that confidence to be able to overcome. Sometimes the cultural barriers is key there. I think another thing that this programme has really highlighted is there is a clear demand for data literacy in the job market, regardless of organisation. Can each of you share more about how your empowering the next generation of data workers Paula will start with you? >>Absolutely. And Jackie says it so well, which is that it really is a journey that organisations are on and we, as people in society, are on in terms of up skilling our capabilities. Uh, so one of the things that we're doing here at all tricks to help address the skill set gap on a global level is through a programme that we call Sparked, which is essentially a no cost analyst education programme that we take to universities and colleges globally to help build the next generation of data workers. When we talk to our customers like eBay and many others, they say that it's difficult to find the skills that they want when they're hiring people into the job market. And so this programme is really developed just to do just that, to close that gap and to work hand in hand with students and educators to improve data literacy for the next generation. So we're just getting started with sparked we started last May, but we currently have over 850 educational institutions globally engaged across 47 countries, and we're going to continue to invest here because there's so much opportunity for people, for society and for enterprises when we close gap and empower more people with the necessary analytic skills to solve all the problems that data can help solve. >>So >>I just made a really big impact in such a short time period is gonna be fun to watch the progress of that. Jackie, let's go over to you now Talk about some of the things that eBay is doing to empower the next generation of data workers. >>So we definitely wanted to make sure that we kept implemented from the hackathon that we don't lose that excitement life. So we just launched a programme for evil masterminds and what it basically is. It's an inclusive innovation initiative where we firmly believe that innovation is all upscaling for all analytics role. So it doesn't matter. Your background doesn't matter which function you are in. Come and participate in this where we really focus on innovation, introducing these technologies and upscaling of people. Um, we are apart from that. We also said, Well, we should just keep it to inside the way we have to share this innovation with the community. So we are actually working on developing an analytics high school programme which we hope to pilot by the end of this year. We will actually have high schoolers come in and teach them data essentials, the soft skills around analytics, But also, um, how to use all tricks and we're working with Actually, we're working with spark and they're helping us develop that programme. And we really hope that it is said by the end of the year, have a pilot and then also makes you must have been rolled out in multiple locations in multiple countries and really, really, uh, focused on that whole concept of analytic school >>analytics. Girl sounds like ultra and everybody have a great synergistic relationship there that is jointly aimed at especially kind of going down the stock and getting people when they're younger, interested and understanding how they can be empowered with data across any industry. Paula, let's go back to you. You were recently on the cubes Super Cloud event just a couple of weeks ago and you talked about the challenges the companies are facing as they are navigating what is by default, a multi cloud world. How does the all tricks analytics cloud platform enable CEO s to democratise analytics across their organisation? >>Yes, business leaders and CEO s across all industries are realising that there just aren't enough data scientists in the world to be able to make sense of the massive amounts of data that are flowing through organisations. Last I checked, there was two million data scientists in the world. So that's, uh, woefully underrepresented in terms of the opportunity for people to be a part of the analytics solution. So what we're seeing now with CEO s with business leaders is that they are integrating data analysis and the skill set of data analysis into virtually every job function. Uh, and that is what we think of when we think of analytics for all. And so our mission with all tricks analytics cloud is to empower all of those people in every job function, regardless of their skill set, as Jackie pointed out, from people that would are just getting started all the way to the most sophisticated of technical users. Um, every worker across that spectrum can have a meaningful role in the opportunity to unlock the potential of the data for their company and their organisations. So that's our goal with all tricks, analytics cloud and it operates in a multi cloud world and really helps across all sizes of data sets to blend, cleanse, shape, analyse and report out so that we can break down data silos across the Enterprise and Dr Real Business Outcomes. As a result, of unlocking the potential of data >>as well as really listening that skills gap. As you were saying, There's only two million data scientists. You don't need to be a data scientist. That's the beauty of what all tricks is enabling. And eBay is a great example of that. Jackie, let's go ahead and wrap things with you. You talked a great deal about the analytics maturity that you have fostered at eBay. It obviously has the right culture to adapt to that. Can you talk a little bit and take us out here in terms of where all tricks fits in as that analytics maturity journey continues. And what are some of the things that you're most excited about as analytics truly gets democratised across eBay >>when we start about getting excited about things when it comes to analytics, I can go on all day, but I'll keep it short and sweet for you. Um, I do think we're on the topic full of data scientists, and I really feel that that is your next step for us, anyway. Is that how do we get folks to not see data scientist as this big thing like a rocket scientist it's something completely different and it's something that is in everybody in a certain extent. So, um, game partnering with all tricks to just release uh, ai ml um, solution allowing. You know, folks do not have a data scientist programme but actually build models and be able to solve problems that way. So we have engaged with all turrets and we purchase the licence is quite a few. And right now, through our masterminds programme, we're actually running a four months programme. Um, for all skill levels, um, teaching them ai ml and machine learning and how they can build their own models. Um, we are really excited about that. We have over 50 participants without the background from all over the organisation. We have members from our customer services. We have even some of our engineers are actually participating in the programme will just kick it off. And I really believe that that is our next step. Um, I want to give you a quick example of the beauty of this is where we actually, um, just allow people to go out and think about ideas and come up with things and one of the people in our team who doesn't have a data scientist background at all, was able to develop a solution. Where, um, you know there is a checkout feedback checkout functionality on the eBay side, There's sellers or buyers can pervade them at information. And she built a model to be able to determine what relates to tax specific what is the type of problem and even predict how that problem can be solved before we as human, even stepped in. And now, instead of us or somebody going to debate and try to figure out what's going on there, we can focus on fixing their versus, um, actually just reading through things and not adding any value and its a beautiful tool. And I'm very impressed when we saw the demo and they've been developing that further. >>That sounds fantastic. And I think just the one word that keeps coming to mind. And we've said this a number of times in the programme. Today's empowerment, what you're actually really doing to truly empower people across the organisation with with varying degrees of skill level, going down to the high school level really exciting. We'll have so stay tuned to see what some of the great things are that come from this continued partnership? Ladies, I wanna thank you so much for joining me on the programme today and talking about how all tricks and eBay are really partnering together to democratise analytics and to facilitate its maturity. It's been great talking to you. >>Thank you. >>Thank you so much.

>>Mhm. >>Hello, Welcome to the Cubes presentation of women in Tech Global events Celebrating International Women's Day. I'm John for a host of the Cube. Got a great guest here. Isabella, who is the vice president of worldwide Public Sector EMEA Sales for AWS Amazon Web service Europe, Middle East and Africa Isabella Thanks for spending the time and coming on this, uh, this programme for International Women's Day. Appreciate it. >>Thank you very much for having me on that one. It's an exciting topic, John. >>A lot of things going on. A lot of themes. Um, we'll get into that. But first tell us about your career and how you got to be working at a W s. >>Yeah, that that's that's really interesting. Storey, I would say I give you first of all the headline. I am a dental technician by training. I am business administration economics by study, and I spent my really whole life intact. So my first message here is that you can have a great career press intact, having a diverse background. Um, what you need really is to be curious and to be eager to learn. And you see that I've slightly tweaked our leadership principles saying learn and be curious on that one. But when you agree on that one saying, I am curious, I want to learn this is really a great place in technology and in a W s to be in and to progress a career. It's really, really cool. And when I look ahead, I see that because the industry lines are blurring more and more, they are more and more diverse skill sets that were reverse roles coming in, and that is really opening an exciting opportunity also for women, but also in a broader sense of diversity to go and and have a career in technology. It is quite exciting. Back to my career. I started in a in a company. I think when I look back at that and reflect, it was a startup these days very, very early in parallel computing moved on than into management consulting into into international consulting project and managing those ones. And when I look at that piece, I have built out at that point exactly my industry skills and that was beginning in the oil and gas industry when I then transitioned in a bigger cooperation into the e R P space that also continues on a global scale. And then eventually I switched over and, um, and started to go deeper into another industry segment, which was the public sector. And when you come from oil and gas, that is a transition that comes to national oil companies. So that just a sort of naturally came but gave me absolutely different scope. So 16 years in oil and gas and then processed into public sector. Now, in my last global role, I really get across the whole discussion about Cloud. And this is why I got also in touch with aws, um, talking about Wow, this is the future. This is really the way of how computing is gonna be consumed in future and how agile those types of a of a model is. And that was really super intrigued, also having a sort of a really startup mentality. And this is and here I am, as this is responsible for for a mayor in public sector. >>But I love the throwback to parallel computing. I remember those days exciting Storey and I love the point about a lot of opportunities with tech. There's so the aperture of technology has really widened the surface area for things you can do and bring a diverse background to is really amazing. Great point. Great insight. I have to ask you, um what first Got you interested in working in the tech sector? How did you get attracted to the parallel computing? Um, what was the gravitational pole? Was there a moment of of luck? Serendipity. What happened? Tell us, uh, how you got interested in the tech sector, >>John, I wish I would tell you now, a storey that this was the wow moment, right where I came across something and that sparked the idea. Can I tell you a secret? So when I started my study, the the thing that I said or the statement I made was it just I want to work in everything, but not in, >>uh >>this is And and maybe maybe that is how the brain process. So the brain process I want to work in i t. And this is how I got into it. No, but seriously, I think the first part was I got my business degree, but I got it from a technical in your university. This is why I come First time came across that in a broader sense. What I say is it later or is it early? I don't think so. That was for me at the right time. That was mechanical engineering engineering and I t. I've also built a couple of seasons around that part. That was the first one. And certainly when I get into this company that was on parallel computing at that time and under talk, being responsible for optimisation models for refineries as sort of transition into that one. So coming really from a technical university background being on a daily basis was that and being in in this in those topics all the time and also thinking about how could I progress that way and also having my first engagement with the company, Um, in that space that got me intrigued and stuck into the startup space. Um, not calling as a startup those days, but also in the technology side. And I think the farms have been so cool if I look back on that one, >>you know, what's the thing about that Storey is that you were in an environment that was technical and nerdy, and we're seeing that now people are. We had a leader on a W s that I interviewed. She said we're nerd native. The younger generation is natively nerdy. And there they got tech. They're touching it everywhere there in things owns there in think tanks and build a building things. So this is this is the new situation. So, you know, this is kind of where we're going. So the next question I have for you is, um how do we encourage young women and girls to get a career in tech? Are there initiatives that you guys have? I know get I t initiative that 80 bucks runs is one. How do we get this? This word out that it's all in front of us that the environment is rich to >>bring careers >>in together. >>Yeah, and I think to your point, you can't start early enough on that one, right? So I can say it has been a different touch points, but I think I also had an inspiration earlier where I really thought about here. I can do everything right. So from that perspective that paves the way into a looking at, I can equally proceed different career passes, but you touched on the get I t side And I really, really love that initiative that that we as a W s have put together. And I've been a judge on that one. And it's amazing results that have been driving that. So the initiative has and and and and defined frame it is encouraging girls in the age of 12 13 and also that but but potentially also then later going and considering and career in tack. Um, with that one, it brings these challenges that that teams are solving for specifically. For example, schools are taking problems on that they're gonna frame and set up into a in a sort of a mini startup mode, thinking about what is the business case, How do I go from a detailed plan but also still keep a big picture in mind and then bring it forward into a pitch? This is a very, very round of and defined programme that we have set up, and it really very it sparks very, very great. Not very, but but great ideas in the sense of it sparks the ideas for for really how those problems can be can be solved in those communities and potentially be beyond what I really love about it. It forces diversity. You think about it. It's not only just for for girls or it's not for younger women, but it is diverse team. So they are from a diversity perspective. It brings different perspectives into it, and it's in and is solving those problems for communities or challenges for communities. So since we started that one we have, we have had a very, very strong participation in the UK, for example, from 136 schools and I think over 30,000 students. We are now rolling this initiative also out to other countries in Europe, and I had the pleasure to participate in the one in Germany. So I think that that was really an outstanding experience and it really brings that top of mind again and again. Think thinking about no matter what your background is, just go and solve problems for your school, for your community, get people together, get diverse perspective and get things going. >>I love that example, is a great storey because it also allows people to get their hands on some technology experiment breaks to fix it get building at the young age. But also the theme this year is breaking the bias. Right. So when you get to the younger ages, the bias can be worked on there. This is a great example of that. Is that have an impact there as well? >>Yeah, I think so. Very much it is. You have You have those teams that are naturally then working around the problem, and they are really absolutely focused on the topic. They are absolutely focused on solving a challenge. And I think that really brings this the diversity of perspective together. And in that context, the teams are also looking at what we what we have in in in our organisation, what makes really that strong culture, which are the leadership principles. Right? So we are this this is a invent and simplify. This is a built trust very much. Just just deal respectfully with other people, but also be able to discuss, had you a strong opinion but then also agree on the direction. So I think it really brings that to the topic. And by that broadens the base of the collaboration great >>organic diversity from day one as they say Amazon phrase. But let's speaking of Amazon phrases and leadership principles. One of the things that we hear Amy Jackie talked about this all the time. But now Adam Sadowsky talks about as well as the new CEO of AWS. Um is to be the world's best employer, right? So you know, one of the things is the diversity, inclusion and equity part of the equation. And and, of course, they're they're putting storeys out like this is a great, great service, and we're happy to be working with them on this. So why is diversity, inclusion and equity such an important part of this leadership principle? Uh, for Amazon and the world? Can you share your thoughts and and share the the urgency and imperative of why this is a big deal? >>Look, I think now, first of all, we need to acknowledge that we are all diverse, right, and we can, by default, say that So we are bringing all these diverse views. We are bringing a lot of diverse perspective when we are joining a company. When we are talking to other people in each and every interaction, we are expressing our diversity and and we we we as a W s believe that when technology is delivered, it should be in a way that it should be built in a way that is first of all, diverse. It is equitable, and it is inclusive. Um, and we have the responsibility to make that happen. And we also have, as an organisation, the responsibility to take the way, way on to understand what does it take to get there and to get the commitment out to make sure that we bring more diverse perspective, we bring more diverse perspective. We force those ones, and we build on that we never stop on looking at bringing more and more diversity. And that's one, I think, Um, we are as a W s committed to a diverse workforce for one reason, and that is our customers are diverse. The challenges are diverse, so delivering the best solution needs a diverse perspective. This is where the best of innovation comes together when you have people that can discuss. But those people also feel safe to express themselves and to have their voice heard. So that's the second part where it is. It's the customer focus, and we are extremely customer obsessed. But on the other hand, it is also the question about we do it for our people because we want and that comes then back to your point on also on the on the leadership principle. We want our people to feel the belonging into the organisation. This is what they are in their safe point. This is what they deliver at the best, also for our customers and what they feel that they are part of the organisation. When you take diversity equity and inclusion together, the outcome of of all of three is is belonging. So we want to to really drive that to make sure that we we dr more aspects of that diversity into the organisation. So we bring a broad basis of our colleagues, um, into into the organisation and make the work voice heard. Now that that's one hang on and then we we we we want actively recruit women into to drive this gender diversity specifically as well. When we look, for example, at a media and we are going to colleges, we're going to two events were going to conferences when we want to really offer the benefits for for our industry leading, for example, parent leave, mentorships and sponsorship programmes which are women to develop their careers to to really focus on that one. So I think it is striving for being the Earth were best employer by bringing those top industry programmes to live, to make sure that each and every diverse personality can find a space at AWS and run at the best for the best of our customers, >>that's a great point. The world's divers, the customers are diverse and if you put the three words together, they're all equally important. It got to include everyone got to be diverse. Everyone has to have equity. That is a community that's about what community is about. And and we are now doing seeing more community focus than ever before. In today's world, this is super important. Quick follow up on that the role of community. What's your vision on community? Because >>people want to belong >>to something, they want to be part of a tribe. This community, >>Yeah, and that's why I'm saying I think when you to, to your point again to reinforce that when you bring the three words together, you get this community feeling you get the belonging. I think it's also the question of a strong culture. You, you, you the ability to offer a cultural framework that people can identify with where they see that the breaths and depths of their skills and all the people around the globe can be folded in. I think this is massive, and this is extremely powerful to bring that to life and to be able to offer this to to our colleagues that are working at a W S. But also beyond that is a universal, universal message that we can spread. >>Yeah, I gotta say, uh, props to Amazon AWS and we're investing in the queue. We're doing more of these interviews. This is a force multiplier. I think, uh, diversity, inclusion and equity is a force multiplier. Competitive advantage. The product gets better, the people are happier. It's just a wonderful thing. So I really appreciate the the insight and points on that. That's a great, great segment. Lastly, though we're speaking of the number of inspiring women, you're one of them. Thanks for joining us as part of Celebration International Women's Day. I'd like to ask you, um, who inspires you? Yeah, >>Look, there are there are so many just I I think we are. We are living in a world where you get the inspiration from very, very many sources. But if I drive that back to what has shaped my career, what has shaped my past? I would say that there are There are two main data points. The first one is I'm really going back to my dad. When I went back to him and says that what eventually can I do? He just looked at me and said, Do whatever you want And this is how I really went into life rolling up the sleeves, saying Okay, yeah, well, let's go there, Right So it inspired me to to to look at the positive side and to always take it from an opportunity perspective to go and do whatever I wanted to do. What I thought is interesting for me and where I have been really curious and wanted to learn more about that is one and the other one. Besides the all the framework that we, for example, have had a W s, the leadership principles, our culture of diversity, but also our culture of of, um of of discussion, high debate, and those types are super, super inspirational when it also comes for me to drive in the next level of getting getting everybody on the same page. Um, I had a discussion, was one of my former escape managers as capable managers, and the the sentence that he has formed that is still sticks with me is I was looking at the next career point, and we have been discussing that back and forth, and he he was always asking the same questions. What do you want to do next? And I gave him an answer. He never answered. He just walked away and I did that two times, and I eventually figured out that it's probably not what he really wanted to hear. And when we started to go into a discussion, he he pointed me to a to A to A to to affect or to a direction that he said, Do you want to wait for dead man's slippers? And this is a sentence just you don't really under need to understand that in price and deaths. But if you think about the picture just like this, there is the old chair and then you have the slippers. Is that something? This is something we always think myself back and forth. I'm thinking. What? What? Which point I am I at. And is that eventually also a point where I would say this is a dead man slippers transition point. And this is what inspired me of thinking about the next three points staying agile and also staying, staying always curious and learning. >>So go on to the next level is about pushing yourself and really rethinking and going after things that maybe aspirational but attainable at the same time. Understanding that role sounds like that was growth opportunity. >>Yes, it was a growth opportunity. Then it never comes to the to the point where you're gonna say, I'm gonna now that's it, right? I've learned everything. It is a I'm gonna step out. It's gonna be outside my comfort zone. Am I ready to do that? And it's at the right point for me and I think it's the answer to that. One is always Yes, this is how you stay, Stay, keep up with technology. But you keep up also with all the fantastic opportunities that that that the life and also the environment. Like, for example, a W s offer. >>Isabella, thank you for coming on and sharing this storey. One last question I'll ask you, is what's next for you. What do you want to do next? Your worldwide public sector executive leader for Europe, Middle East and Africa for AWS Hot company? The regions are everywhere. There's more regions as locals owns. Everything is happening. It's expanding. You're in the middle of it. What's next for you? >>I want to see cloud being the driver of innovation and and business dynamics. Business model change. And I want to be part of this business model change that is based on cloud in future, for the benefit of public sector and all the other entities, and also very much for the for the benefit of all citizens around the globe. That's my next >>Well, it sounds like it's been a very diverse, inclusive and highly equitable, and I want to be part of that. Want to belong to that? Thank you for sharing and looking forward to more conversations and thank you for spending the time to come on the cubes presentation here. Thank you so much. >>Thank you. so much I >>appreciate. Okay. The representation of women in tech global events celebrating International Women's Day. This is the first episode will be more. We're going to get more and more storeys out. But March 8th is a big day. We're celebrating today. International. I'm John Ferry, the host of the Cube. Thanks for watching.

>>on the globe. It's the Cube with digital coverage of AWS reinvent 2020 sponsored by Intel, AWS and our community partners. Hello and welcome back to the Cubes Live coverage Cube live here in Palo Alto, California, with the Virtual Cube this year because we can't be there in person. I'm your host, John Fairy year. We're kicking off Day two of the three weeks of reinvent a lot of great leadership sessions to review, obviously still buzzing from the Andy Jassy three. Our keynote, which had so many storylines, is really hard to impact. We're gonna dig that into into into that today with Jerry Chan, who has been a Cube alumni since the beginning of our AWS coverage. Going back to 2013, Jerry was wandering the hallways as a um, in between. You were in between vm ware and V C. And then we saw you there. You've been on the Cube every year at reinvent with us. So special commentary from you. Thanks for coming on. >>Hey, John, Thanks for having me and a belated happy birthday as well. If everyone out there John's birthday was yesterday. So and hardest. Howard's working man in technology he spent his entire birthday doing live coverage of Amazon re events. Happy birthday, buddy. >>Well, I love my work. I love doing this. And reinvent is the biggest event of the year because it really is. It's become a bellwether and eso super excited to have you on. We've had great conversations by looking back at our conversations over the Thanksgiving weekend. Jerry, the stuff we were talking about it was very proposed that Jassy is leaning in with this whole messaging around change and horizontal scalability. He didn't really say that, but he was saying you could disrupt in these industries and still use machine learning. This was some of the early conversations we were having on the Cube. Now fast forward, more mainstream than ever before. So big, big part of the theme there. >>Yeah, it z you Amazon reinvent Amazon evolution to your point, right, because it's both reinventing what countries are using with the cloud. But also what Amazon's done is is they're evolving year after year with their services. So they start a simple infrastructure, you know, s three and e c. Two. And now they're building basically a lot of what Andy said you actually deconstructed crm? Ah, lot of stuff they're doing around the call centers, almost going after Salesforce with kind of a deconstructed CRM services, which is super interesting. But the day you know, Amazon announces all those technologies, not to mention the AI stuff, the seminar stuff you have slack and inquired by Salesforce for $27.7 billion. So ah, lot of stuff going on in the cloud world these days, and it's funny part of it, >>you know, it really is interesting. You look up the slack acquisition by, um, by Salesforce. It's interesting, you know, That kind of takes slack out of the play here. I mean, they were doing really well again. Message board service turns into, um, or collaboration software. They hit the mainstream. They have great revenue. Is that going to really change the landscape of the industry for Salesforce? They've got to acquire it. It opens the door up from, or innovation. And it's funny you mention the contact Center because I was pressing Jassy on my exclusive one on one with him. Like they said, Andy, my my daughter and my sons, they don't use the phone. They're not gonna call. What's this? Is it a call center deal? And he goes, No, it's the It's about the contact. So think about that notion of the contact. It's not about the call center. It's the point of contact. Okay, Linked in is with Microsoft. You got slack and Salesforce Contact driven collaboration. Interesting kind of play for Microsoft to use voice and their data. What's your take on that? >>I think it's, um you know, I have this framework. As you know, I talked my friend systems of engagement over systems intelligence and systems record. Right? And so you could argue voice email slack because we're all different systems of engagement, and they sit on top of system of record like CRM customer support ticketing HR. Something like that. Now what sells first did by buying slack is they now own a system engagement, right? Not on Lee is slack. A system engagement for CRM, but also system engagement for E. R. P Service. Now is how you interact with a bunch of applications. And so if you think about sales for strategy in the space, compete against Marcus Soft or serves now or other large AARP's now they own slack of system engagement, that super powerful way to actually compete against rival SAS companies. Because if you own the layer engagement layer, you can now just intermediate what's in the background. Likewise, the context center its own voice. Email, chat messaging, right? You can just inter mediate this stuff in the back, and so they're trying to own the system engagement. And then, likewise, Facebook just bought that company customer a week ago for a billion dollars, which also Omni Channel support because it is chat messaging voice. It's again the system engagement between End User, which could be a customer or could be employees. >>You know, this really gonna make Cit's enterprise has been so much fun over the past 10 years, I gotta say, in the past five, you know, it's been even more fun, has become or the new fun area, you know, And the impact to enterprise has been interesting because and we're talking about just engaging system of record. This is now the new challenge for the enterprise. So I wanna get your thoughts, Jerry, because how you see the Sea, X O's and CSOs and the architects out there trying to reinvent the enterprise. Jassy saying Look and find the truth. Be on the right side of history here. Certainly he's got himself service interest there, but there is a true band eight with Cove it and with digital acceleration for the enterprise to change. Um, given all these new opportunities Thio, revolutionize or disrupt or radically improve, what's the C. C X's do? What's your take on? How do you see that? >>It's increasingly messy for the CXS, and I don't I don't envy them, right? Because back in the day they kind of controlled all the I t spend and kind of they had a standard of what technologies they use in the company. And then along came Amazon in cloud all of sudden, like your developers and Dio Hey, let me swipe my credit card and I'm gonna access to a bunch of a P I s around computing stories. Likewise. Now they could swipe the credit card and you strike for billing, right? There's a whole bunch of services now, so it becomes incumbent upon CSOs. They need Thio new set of management tools, right? So not only just like, um, security tools they need, they need also observe ability, tools, understanding what services are being used by the customers, when and how. And I would say the following John like CSOs is both a challenge for them. But I think if I was a C X, so I'll be pretty excited because now I have a bunch of other weapons and other bunch of services I could offer. My end users, my developers, my employees, my customers and, you know it's exciting for them is not only could they do different things, but they also changed how their business being done. And so I think both interact with their end users. Be a chat like slack or be a phone like a contact center or instagram for your for your for your kids. It's actually a new challenge if I were sick. So it's it's time to build again, you know, I think Cove it has said it is time to build again. You can build >>to kind of take that phrase from the movie Shawshank Redemption. Get busy building or get busy dying. Kinda rephrase it there. And that's kind of the theme I'm seeing here because covert kind of forced people saying, Look, this things like work at home. Who would have thought 100% people would be working at home? Who would have thought that now the workloads gonna change differently? So it's an opportunity to deconstruct or distant intermediate these services. And I think, you know, in all the trends that I've seen over my career, it's been those inflection points where breaking the monolith or breaking the proprietary piece of it has always been an opportunity for for entrepreneur. So you know, and and for companies, whether you're CEO or startup by decomposing and you can come in and create value E I think to me, snowflake going public on the back of Amazon. Basically, this is interesting. I mean, so you don't have to be. You could kill one feature and nail it and go big. >>I think we talked to the past like it's Amazon or Google or Microsoft Gonna win. Everything is winner take all winner take most, and you could argue that it's hard to find oxygen as a start up in a broad platform play. But we think Snowflake and other companies have done and comes like mongo DB, for example, elastic have shown that if you can pick a service or a problem space and either developed like I p. That's super deep or own developer audience. You can actually fight the big guys. The Big Three cloud vendors be Amazon, Google or or market soft in different markets. And I think if you're a startup founder, you should not be afraid of competing with the big cloud vendors because there there are success patterns and how you can win and you know and create a lot of value. So I have found Investor. I'm super excited by that because, you know, I don't think you're gonna find a company takedown Amazon completely because they're just the scale and the network effects is too large. But you can create a lot of value and build Valuable comes like snowflake in and around the Amazon. Google Microsoft Ecosystem. >>Yeah, I want to get your thoughts. You have one portfolio we've covered rock rock set, which does a lot of sequel. Um, one of your investments. Interesting part of the Kino yesterday was Andy Jassy kind of going after Microsoft saying Windows sequel server um, they're targeting that with this new, uh, tool, but, you know, sucks in the database of it is called the Babel Fish for Aurora for post Chris sequel. Um, well, how was your take on that? I mean, obviously Microsoft big. Their enterprise sales tactics are looking like more like Oracle, which he was kind of hinting at and commenting on. But sequel is Lingua Franca for data >>correct. I think we went to, like, kind of a no sequel phase, which was kind of a trendy thing for a while and that no sequel still around, not only sequel like mongo DB Document TV. Kind of that interface still holds true, but your point. The world speaks sequel. All your applications be sequel, right? So if you want backwards, compatibility to your applications speaks equal. If you want your tire installed base of employees that no sequel, we gotta speak sequel. So, Rock said, when the first public conversations about what they're building was on on the key with you and Me and vent hat, the founder. And what Rock said is doing their building real time. Snowflake Thio, Lack of better term. It's a real time sequel database in the cloud that's super elastic, just like Snowflake is. But unlike snowflake, which is a data warehouse mostly for dashboards and analytics. Rock set is like millisecond queries for real time applications, and so think of them is the evolution of where cloud databases air going is not only elastic like snowflake in the cloud like Snowflake. We're talking 10 15 millisecond queries versus one or two second queries, and I think what any Jassy did and Amazon with bowel officials say, Hey, Sequels, Legal frank of the cloud. There's a large installed base of sequel server developers out there and applications, and we're gonna use Babel fish to kind of move those applications from on premise the cloud or from old workload to the new workloads. And, I think, the name of the game. For for cloud vendors across the board, big and small startups thio Google markets, often Amazon is how do you reduce friction like, How do you reduce friction to try a new service to get your data in the cloud to move your data from one place to the next? And so you know, Amazon is trying to reduce friction by using Babel fish, and I think it is a great move by them. >>Yeah, by the way. Not only is it for Aurora Post Chris equal, they're also open sourcing it. So that's gonna be something that is gonna be interesting to play out. Because once they open source it essentially, that's an escape valve for locking. I mean, if you're a Microsoft customer, I mean, it ultimately is. Could be that Gateway drug. It's like it is ultimately like, Hey, if you don't like the licensing, come here. Now there's gonna be some questions on the translations. Um, Vince, um, scuttlebutt about that. But we'll see it's open source. We'll see what goes on. Um great stuff on on rocks that great. Great. Start up next. Next, uh, talk track I wanna get with you is You know, over the years, you know, we've talked about your history. We're gonna vm Where, uh, now being a venture capitalist. Successful, wanted Greylock. You've seen the waves, and I would call it the two ways pre cloud Early days of cloud. And now, with co vid, we're kind of in the, you know, not just born in the cloud Total cloud scale cloud operations. This is kind of what jazz he was going after. E think I tweeted Cloud is eating the world and on premise and the edges. What it's hungry for. It kind of goof on mark injuries since quote a software eating the world. This is where it's going. So it's a whole another chapter coming. You saw the pre cloud you saw Cloud. Now we've got basically global I t everything else >>It's cloud only I would say, You know, we saw pre cloud right the VM ware days and before that he called like, you know, data centers. I would say Amazon lawns of what, 6 4007, the Web services. So the past 14 15 years have been what I've been calling cloud transition, right? And so you had cos technologies that were either doing on migration from on premise and cloud or hybrid on premise off premise. And now you're seeing a generation of technologies and companies. Their cloud only John to your point. And so you could argue that this 15 year transitions were like, you know, Thio use a bad metaphor like amphibians. You're half in the water, half on land, you know, And like, you know, you're not You're not purely cloud. You're not purely on premise, but you can do both ways, and that's great. That's great, because that's a that's a dominant architecture today. But come just like rock set and snowflake, your cloud only right? They're born in the cloud, they're built on the cloud And now we're seeing a generation Startups and technology companies that are cloud only. And so, you know, unlike you have this transitionary evolution of like amphibians, land and sea. Now we have ah, no mammals, whatever that are Onley in the cloud Onley on land. And because of that, you can take advantage of a whole different set of constraints that are their cloud. Only that could build different services that you can't have going backwards. And so I think for 2021 forward, we're going to see a bunch of companies or cloud only, and they're gonna look very, very different than the previous set of companies the past 15 years. And as an investor, as you covering as analysts, is gonna be super interesting to see the difference. And if anything, the cloud only companies will accelerate the move of I t spending the move of mawr developers to the cloud because the cloud only technologies are gonna be so much more compelling than than the amphibians, if you will. >>Yeah, insisting to see your point. And you saw the news announcement had a ton of news, a ton of stage making right calls, kind of the democratization layer. We'll look at some of the insights that Amazon's getting just as the monster that they are in terms of size. The scope of what? Their observation spaces. They're seeing all these workloads. They have the Dev Ops guru. They launched that Dev Ops Guru thing I found interesting. They got data acquisition, right? So when you think about these new the new data paradigm with cloud on Lee, it opens up new things. Um, new patterns. Um, S o. I think I think to me. I think that's to me. I see where this notion of agility moves to a whole nother level, where it's it's not just moving fast, it's new capabilities. So how do you How do you see that happening? Because this is where I think the new generation is gonna come in and be like servers. Lambs. I like you guys actually provisioned E c. Two instances before I was servers on data centers. Now you got ec2. What? Lambda. So you're starting to see smaller compute? Um, new learnings, All these historical data insights feeding into the development process and to the application. >>I think it's interesting. So I think if you really want to take the next evolution, how do you make the cloud programmable for everybody? Right. And I think you mentioned stage maker machine learning data scientists, the sage maker user. The data scientists, for example, does not on provisioned containers and, you know, kodama files and understand communities, right? Like just like the developed today. Don't wanna rack servers like Oh, my God, Jerry, you had Iraq servers and data center and install VM ware. The generation beyond us doesn't want to think about the underlying infrastructure. You wanna think about it? How do you just program my app and program? The cloud writ large. And so I think where you can see going forward is two things. One people who call themselves developers. That definition has expanded the past 10, 15 years. It's on Lee growing, so everyone is gonna be developed right now from your white collar knowledge worker to your hard core infrastructure developer. But the populist developers expanding especially around machine learning and kind of the sage maker audience, for sure. And then what's gonna happen is, ah, law. This audience doesn't want to care about the stuff you just mentioned, John in terms of the online plumbing. So what Amazon Google on Azure will do is make that stuff easy, right? Or a starved could make it easy. And I think that the move towards land and services that moved specifically that don't think about the underlying plumbing. We're gonna make it easy for you. Just program your app and then either a startup, well, abstract away, all the all the underlying, um, infrastructure bits or the big three cloud vendors to say, you know, all this stuff would do in a serverless fashion. So I think serverless as, ah paradigm and have, quite frankly, a battlefront for the Big Three clouds and for startups is probably one in the front lines of the next generation. Whoever owns this kind of program will cloud model programming the Internet program. The cloud will be maybe the next platform the next 10 or 15 years. I still have two up for grabs. >>Yeah, I think that is so insightful. I think that's worth calling out. I think that's gonna be a multi year, um, effort. I mean, look at just how containers now, with ks anywhere and you've got the container Service of control plane built in, you got, you know, real time analytics coming in from rock set. And Amazon. You have pinned Pandora Panorama appliance that does machine learning and computer vision with sensors. I mean, this is just a whole new level of purpose built stuff software powered software operated. So you have this notion of Dev ops going to hand in the glove software and operations? Kind of. How do you operate this stuff? So I think the whole new next question was Okay, this is all great. But Amazon's always had this problem. It's just so hard. Like there's so much good stuff. Like, who do you hired operate it? It is not yet programmable. This has been a big problem for them. Your thoughts on that, >>um e think that the data illusion around Dev ops etcetera is the solution. So also that you're gonna have information from Amazon from startups. They're gonna automate a bunch of the operations. And so, you know, I'm involved to come to Kronos Fear that we talked about the past team kind of uber the Bilson called m three. That's basically next generation data dog. Next generation of visibility platform. They're gonna collect all the data from the applications. And once they have their your data, they're gonna know how to operate and automate scaling up, scaling down and the basic remediation for you. So you're going to see a bunch of tools, take the information from running your application infrastructure and automate exactly how to scale and manager your app. And so AI and machine learning where large John is gonna be, say, make a lot of plumbing go away or maybe not completely, but lets you scale better. So you, as a single system admin are used. A single SRE site reliability engineer can scale and manage a bigger application, and it's all gonna be around automation and and to your point, you said earlier, if you have the data, that's a powerful situations. Once have the data can build models on it and can start building solutions on the data. And so I think What happens is when Bill this program of cloud for for your, you know, broad development population automating all this stuff becomes important. So that's why I say service or this, You know, automation of infrastructure is the next battleground for the cloud because whoever does that for you is gonna be your virtualized back and virtualized data center virtualized SRE. And if whoever owns that, it's gonna be a very, very strategic position. >>Yeah, it's great stuff. This is back to the theme of this notion of virtualization is now gone beyond server virtualization. It's, you know, media virtualization with the Cube. My big joke here with the Q virtual. But it's to your point. It's everything can now be replicated in software and scale the cloud scale. So it's super big opportunity for entrepreneurs and companies. Thio, pivot and differentiate. Uh, the question I have for you next is on that thread Huge edge discussion going on, right. So, you know, I think I said it two years ago or three years ago. The data center is just a edges just a big fat edge. Jassy kind of said that in his keynote Hey, looks at that is just a Nedum point with his from his standpoint. But you have data center. You have re alleges you've got five G with wavelength. This local zone concept, which is, you know, Amazon in these metro areas reminds me the old wireless point of presence kind of vibe. And then you've got just purpose built devices like cameras and factory. So huge industrial innovation, robotics, meet software. I mean, whole huge edge development exploding, Which what's your view of this? And how do you look at that from? Is an investor in industry, >>I think edges both the opportunity for start ups and companies as well as a threat to Amazon, right to the reason why they have outposts and all the stuff the edges if you think about, you know, decentralizing your application and moving into the eggs from my wearable to my home to my car to my my city block edges access Super interesting. And so a couple things. One companies like Cloudflare Fastly company I'm involved with called Kato Networks that does. SAS is secure access service edge write their names and the edges In the category definition sassy is about How do you like get compute to the edge securely for your developers, for your customers, for your workers, for end users and what you know comes like Cloudflare and Kate have done is they built out a network of pops across the world, their their own infrastructure So they're not dependent upon. You know, the big cloud providers, the telco providers, you know, they're partnering with Big Cloud, their parting with the telcos. But they have their own kind of system, our own kind of platform to get to the edge. And so companies like Kato Networks in Cloud Player that have, ah, presence on the edge and their own infrastructure more or less, I think, are gonna be in a strategic position. And so Kate was seen benefits in the past year of Of of Cove it and locked down because more remote access more developers, Um, I think edge is gonna be a super great area development going forward. I think if you're Amazon, you're pushing to the edge aggressively without post. I think you're a developer startup. You know, creating your own infrastructure and riding this edge wave could be a great way to build a moat against a big cloud guy. So I'm super excited. You think edge in this whole idea of your own infrastructure. Like what Kato has done, it is gonna be super useful going forward. And you're going to see more and more companies. Um, spend the money to try to copy kind of, ah, Cloudflare Kato presence around the world. Because once you own your own kind of, um, infrastructure instead of pops and you're less depend upon them a cloud provider, you're you're in a good position because there's the Amazon outage last week and I think like twilio and a bunch of services went down for for a few hours. If you own your own set of pops, your independent that it is actually really, really secure >>if you and if they go down to the it's on you. But that was the kinesis outage that they had, uh, they before Thanksgiving. Um, yeah, that that's a problem. So on this on. So I guess the question for you on that is that Is it better to partner with Amazon or try to get a position on the edge? Have them either by you or computer, create value or coexist? How do you see that that strategy move. Do you coexist? Do you play with them? >>E think you have to co exist? I think that the partner coexist, right? I think like all things you compete with Amazon. Amazon is so broad that will be part of Amazon and you're gonna compete with and that's that's fair game, you know, like so Snowflake competes against red shift, but they also part of Amazon's. They're running Amazon. So I think if you're a startup trying to find the edge, you have to coexist in Amazon because they're so big. Big cloud, right, The Big three cloud Amazon, Google, Azure. They're not going anywhere. So if you're a startup founder, you definitely coexist. Leverage the good things of cloud. But then you gotta invest in your own edge. Both both figure early what? Your edge and literally the edge. Right. And I think you know you complement your edge presence be it the home, the car, the city block, the zip code with, you know, using Amazon strategically because Amazon is gonna help you get two different countries, different regions. You know you can't build a company without touching Amazon in some form of fashion these days. But if you're a star found or doing strategically, how use Amazon and picking how you differentiate is gonna be key. And if the differentiation might be small, John. But it could be super valuable, right? So maybe only 10 or 15%. But that could be ah Holton of value that you're building on top of it. >>Yeah, and there's a little bit of growth hack to with Amazon if you you know how it works. If you compete directly against the core building blocks like a C two has three, you're gonna get killed, right? They're gonna kill you if the the white space is interest. In the old days in Microsoft, you had a white space. They give it to you or they would roll you over and level you out. Amazon. If you're a customer and you're in a white space and do better than them, they're cool with that. They're like, basically like, Hey, if you could innovate on behalf of the customer, they let you do that as long as you have a big bill. Yeah. Snowflakes paying a lot of money to Amazon. Sure, but they also are doing a good job. So again, Amazon has been very clear on that. If you do a better job than us for, the customer will do it. But if they want Amazon Red Shift, they want Amazon Onley. They can choose that eso kind of the playbook. >>I think it is absolutely right, John is it sets from any jassy and that the Amazon culture of the customer comes first, right? And so whatever is best for the customer that's like their their mission statement. So whatever they do, they do for the customer. And if you build value for the customer and you're on top of Amazon, they'll be happy. You might compete with some Amazon services, which, no, the GM of that business may not be happy, but overall. Net Net. Amazon's getting a share of those dollars that you're that you're charging the customer getting a share of the value you're creating. They're happy, right? Because you know what? The line rising tide floats all the boats. So the Mork cloud usage is gonna only benefit the Big Three cloud providers Amazon, particularly because they're the biggest of the three. But more and more dollars go the cloud. If you're helping move more. Absolute cloud helping build more solutions in the cloud. Amazon is gonna be happy because they know that regardless of what you're doing, you will get a fraction of those dollars. Now, the key for a startup founder and what I'm looking for is how do we get mawr than you know? A sliver of the dollars. How to get a bigger slice of the pie, if you will. So I think edge and surveillance or two areas I'm thinking about because I think there are two areas where you can actually invest, own some I p owned some surface area and capture more of the value, um, to use a startup founder and, you know, are built last t to Amazon. >>Yeah. Great. Great thesis. Jerry has always been great. You've been with the Cube since the beginning on our first reinvented 2013. Um, and so we're now on our eighth year. Great to see your success. Great investment. You make your world class investor to great firm Greylock. Um great to have you on from your perspective. Final take on this year. What's your view of Jackie's keynote? Just in general, What's the vibe. What's the quick, um, soundbite >>from you? First, I'm so impressed and you can do you feel like a three Archy? No more or less by himself. Right then, that is, that is, um, that's a one man show, and I'm All of that is I don't think I could pull that off. Number one. Number two It's, um, the ability to for for Amazon to execute at so many different levels of stack from semiconductors. Right there, there there ai chips to high level services around healthcare solutions and legit solutions. It's amazing. So I would say both. I'm impressed by Amazon's ability. Thio go so broad up and down the stack. But also, I think the theme from From From Andy Jassy is like It's just acceleration. It's, you know now that we will have things unique to the cloud, and that could be just a I chips unique to the cloud or the services that are cloud only you're going to see a tipping point. We saw acceleration in the past 15 years, John. He called like this cloud transition. But you know, I think you know, we're talking about 2021 beyond you'll see a tipping point where now you can only get certain things in the cloud. Right? And that could be the underlying inference. Instances are training instances, the Amazons giving. So all of a sudden you as a founder or developer, says, Look, I guess so much more in the cloud there's there's no reason for me to do this hybrid thing. You know, Khyber is not gonna go away on Prem is not going away. But for sure. We're going to see, uh, increasing celebration off cloud only services. Um, our edge only services or things. They're only on functions that serve like serverless. That'll be defined the next 10 years of compute. And so that for you and I was gonna be a space and watch >>Jerry Chen always pleasure. Great insight. Great to have you on the Cube again. Great to see you. Thanks for coming on. >>Congrats to you guys in the Cube. Seven years growing. It's amazing to see all the content put on. So you think it isn't? Just Last point is you see the growth of the curve growth curves of the cloud. I'd be curious Johnson, The growth curve of the cube content You know, I would say you guys are also going exponential as well. So super impressed with what you guys have dealt. Congratulations. >>Thank you so much. Cute. Virtual. We've been virtualized. Virtualization is coming here, or Cubans were not in person this year because of the pandemic. But we'll be hybrid soon as events come back. I'm John for a year. Host for AWS reinvent coverage with the Cube. Thanks for watching. Stay tuned for more coverage all day. Next three weeks. Stay with us from around the globe. It's the Cube with digital coverage of aws reinvent 2020 sponsored by Intel >>and AWS. Welcome back here to our coverage here on the Cube of AWS.

>>the >>globe. It's the Cube with digital coverage of AWS >>reinvent 2020 >>sponsored by Intel, AWS and our community partners. Everyone welcome back to the cubes. Virtual coverage of AWS reinvent 2020 Virtual I'm John for your host. Got a great segment here with two analyst day Volonte and Zia's Carvell who's head principles of zk research dot com. Guys. Great to see you A W s Kino. Thanks for >>coming on. Let's be back in the cube. >>Welcome back. Great to see you guys. Wanna get your thoughts? Um, it's mainly you because we talked with the enterprise a lot. You are leading analyst. You cover a broad range from networking all the way up to the C suite for enterprise buyers and and technology trends. Um, Andy Jassy laid down, in my opinion, what was directionally his next 20 mile stare. The next conquest for Amazon. And that is global. I t spend they locked in the infrastructures of service pass kicking ass. There. Check check. Hello, Enterprise. Different ballgame. What's your thoughts? >>Yeah, they have so much in different areas, obviously. You know, they have dominated cloud instances right there. Mawr compute storage memory. You know insists that anybody but you can see him, um, spreading their wings now, right? I think one of the more interesting announcements was actually what they're doing with Amazon connect. That's their contact center platform. And this is something that I think, Even last year, a lot of people weren't really even sure if they'd be in a long primary in the pocket. People about this market, they were asking, If you really think Amazon's in this, there's something they're experimenting. But we're here to stay. And I think one of the interesting things that they bring to market is, you know, almost unprecedented scale with their cloud platform as well as all the machine learning algorithms. And I think if if you believe that machine learning artificial intelligence is changing, I t. Forever and that's everything from the infrastructure to the network through the applications, then they have an inherent advantage because they have all those machine learning albums built into this stuff that they dio and so they can constantly look at these different markets and disruptive, disruptive, disrupt and take more and more sharing that and that's what they've done. E think that's you know, the context and announcements were great example that they're not doing the telephony things, and, you know, they're kind of bare table stakes. They do that pretty well, but they've just unloaded a whole bunch of ai based features that >>Dave, what's your take on this context center? Because it's not just call centers. I mean, there was a whole industry around call center, unified communications. That whole world. This is about the contact. It's about the person. This is not just a nuanced thing like telephony or, you know, PBX is in the old days. Remember those days? Things is not about the call. It's about the contact. This is what Jazzy saying. >>I think that way had Diana or on early. And I said, I like the fact that their AWS specifically is going after these solutions because several years ago it was just sort of. Here's a bunch of tools. Go figure it out. I think the contact center is I mean, everybody can relate Thio the pains of going through getting rerouted, having to restate all your credentials, not knowing who you are. And so between machine learning, Alexa, Natural language processing, better work flows. I mean there's this huge opportunity toe reinvent the whole call center contact center. So, uh, yeah, I think you called it John. It's a no brainer for a W s toe Really disrupt that >>business. Well, it also puts him in a position. You know, news is breaking on the day of and yet his keynote here at reinvent that, uh, you got Salesforce spying slack for 27 close toe, $28 billion. That's a 55% premium over when they announced it. And that's like a 30 x or 50 x on on revenue. Massive number to confess the message board software. I mean, so So. So. If Amazon can come in and get the context center model, which is not just voice, it's chat, it's machine learning. It's bots. And the innovation to create a step function kind of brings it back into the that integration of user network compute. You know, I just think that it feels very edgy in the sense of edge computing, because if I'm a person, I'm mobile. If I'm a person at work or at home, so there's a whole redefinition Zs, what's your take on this edge? Play from Amazon in context toe the enterprise software landscape. That seems to be, you know, focus on buying companies like Salesforce. >>Well, I think edges really the next big foray for computing. If one of the things and you ask we talked about this, you know, was that the compute, the unit of Compute, has gotten smaller and smaller, Right? We went from data centers to servers to virtual machines, the virtual machines and clouds. Now we're talking about containers and containers on edges, and this requires, um if you if you believe in the world of distributed computing where we're gonna have mawr containers running in MAWR, places on MAWR edges, right. The value proposition where companies is now they can move their data closer to the customer. They could move data closer to the user. And so, if I'm a retailer and I'm trying to understand what a customer is doing, I could do that in store. If I'm Tesla and I'm trying to understand what the drivers doing, I could do that in car, right? If I'm a cellular provider, I could do it by cellular edge. So the edge, I think, is where a lot of the innovation is going to be at Amazon has the luxury of this massive global network. You know, they just announced the number another a number of other local nodes, including Boston and a few other places. So they've got the footprint in place. And this this is what makes Amazon's are difficult to compete with, right? They built this massive network and this all these, no doubt for their e commerce business. And now they're leveraging that deliver I t services. You can't just go build this from the ground up the variety, right? You have to be able to monetize it another way. And they've been doing that with the commerce for a long time. And so it makes them. It makes it very, very difficult for them to capture Google could with Daniel forget about the item. Oh, yeah, so good. Microsoft. Possibly. But they I think that the more distributed compute becomes the more favors Amazon, >>I would add to that if I could, John, I mean, look good. Look at the prevailing way in which many of the infrastructure the old guard is Andy. Jesse calls them. Companies have pursued the edge they've essentially taking, taking x 86 boxes and, you know, maybe made him rugged and throwing them over the fence to the edge. And that really is not gonna play the edges. Now there's not one edge. I mean, there's a very highly specific use cases and factories and windmills. And maybe maybe it's small retail organizations, and whatever it is that those are gonna be really unique situations. And I think the idea of putting a programmable infrastructure at the edge is gonna win. I also think that the edge architecture is gonna be different. It's going to require much more efficient processing to do a I Influencing a lot of the data is gonna be, uh, stay at the edge. A lot of it's not gonna be persisted. Some of it's gonna come back to the cloud. But I think most of it is actually gonna gonna either not be persisted or stay at the edge and be affected in real time. When you think of autonomous vehicles so totally different programming model, >>well, I think that's the point of what I was saying earlier Zeus was talking about Is that it's It's the edges is just different. I mean, you got purpose built stuff. I mean, they were talking by the way they have snowball. So they have, ah, hard edge device. And they got out outpost now in multiple flavors and sizes. But they also were talking about computer vision and machine learning. We're going together for that. The panoramic appliance. I think it was where there's all these different cases to your point, Dave, where it's just different. At the edge, you have the zones for five G. I mean, if you go to a five g tower, that's essentially an edge. Just there's equipment up to this. Radios is transceivers and other back haul equipment. So when you look at the totality of what it is, the diversity, I think that's why this whole idea of Lambda and Containers is interesting. Toe Zia's. When you were saying about the compute sizes being small, because if you could put compute at the edge on small pieces to match the form factor that becomes interesting. I think that's what this Lambda container announcement I found interesting because I see that playing directly into that your reaction to >>that. It actually, um, makes it. If not done correctly, it could make I t much more complex because, um, containers air interesting because they're not like virtual machines. First live in perpetuity. Containers you They're very ephemeral, right? You spin them up to 30 seconds, you spin them up for a couple of minutes that you deprecate them. So at any given point in time, you could have thousands of containers, a handful of containers, millions of containers, Right? But it necessitates a common management. Uh huh. Underlay that could be used to visualize where these containers are, what's running on them. And that's what AWS provides. You know, all the stuff they're doing Lambda and Eks and things like that that lends itself to that. So a customer can then go and almost create a container architecture that spans all their cloud's edges, even on Prem. Now, uh, when Amazon has but still be able to manage it and simplify it, I think somebody's trying to do it themselves. They're gonna find that the complexity almost becomes untenable. Unless you have a Nike organization the size of Amazon companies don't. So we're >>gonna here, we're gonna hear from Deepak singing in a few sessions. He did the eks anywhere. That's essentially kubernetes service on the data center. But look at what they did with eks anywhere and then CCS, which has a common control plane to your point, that's compelling. And so, you know, if you're a developer or you're an enterprise, you might not have If you want to go with this. I t world. We talked about earlier zeros before you came on on our last segment. Most I t is not that built out in terms of capabilities. So learning new stuff is hard, so operating Amazon might be foreign to most I t shops. This is a challenge. Did you agree with that? Or or how do you see that? >>Um, well, a lot of Amazon used, obviously just the interviews and numbers of fucked that right. Um, but I think the concept of in a world where you have that common operating layer that spans it's no longer geographically limited to a data center or to a server. You know, it's it's now distributed across your entire multi cloud or distributed cloud environment. And so one of the important things right people remember is the world is becoming more dynamic and or distributed, and your I t strategy has to follow that. If you're doing things that are counted that you're not only standing still, you're actually going backwards. And so what Amazon is doing is they're allowing companies to be is dynamic distributors. They need to be to be able to maintain that that common operating layer that actually makes it management, because without it, you just you wind up in a situation. Like I said, that's incredible. A lot of people facing that today. And that's why that's why there's this big divergence, right? This five native cos they're going fast and legacy companies that can. >>Guys, I want to spend the next 10 minutes we have getting into more of the business side from this keynote because because I know your research on digital transmission first. I know you know the networking side up and down the stack and all that good stuff, but you've been doing a lot of research around the digital transformation with the cloud. Dave, you just put out a great great breaking and else think your 55th, um, episode on digital transformation with the cloud. It's very clear that Jackie is basically preaching, saying, Hey, Clay Christensen is former professor who passed away. He brought up this whole innovator's dilemma kind of theme and saying, Hey, if you don't get the reality that you're in, you better wake up and smell the coffee. It's a wake up call. That's what he's basically saying That's my take away. This is really this business management lesson. Leadership thinking is super important, and I know we've We've talked about people process, technology. Uh, let's Covad eyes this real quick. Bottom line. What is the playbook? Do you agree with jazz? His point of view here? Um, he's pretty being hardcore. He's like, literally saying adapter die in his own way. What, you guys thoughts on this? This is a true forcing function. This cove, In reality, >>I mean I mean, if you talk about the business transformation, digital transformation, business transformation, you know, what does that mean? I, like, said earlier that the last 10 years about I t transformation, I think the next 10 is gonna be about business transformation, organizational industry transformation, and I think what that means is the entire operational stack is gonna get digitized. So your sales you're marketing your your customer support your logistics. You know you're gonna have one interface to the customer as opposed toe, you know, fragmented stovepipe siloed. You know, data sets all over the place, and that is a major change. And I think that's ultimately what a W. S is trying to affect with its model and has obviously big challenges in doing so. But But that, to me, is what digital transformation is ultimately all about. And I think you're going to see it unfold very rapidly over the next several >>years. What's your reaction? What's your view on on the on Jackie? >>And he talked about his eight steps toe reinvention. Um and e think what digital transformation to me is the willingness to re invent disruptive own business even in the face that it might look horrible for your business, right? But understanding he is there something that I think is true. And a lot of, um, business leaders don't fully by this that if something is good for your customer, they're going to do it, and you can either make it happen, or you gonna watch it happen and then have the market taken away from me because there's a lot of cases you look at how slow you know, A lot of the banks, you know, operated until you know, the a lot of these, uh, cloud native, uh, money exchange systems came around the cape. Alan Ben more and things like that, right? Even retailers Amazon completely disrupted that model. You could say that Amazon killed, you know, Toys R us, but 20 rescue Toys R Us E. And I think there's got to be this hard willingness to look at your business model and be willing to disrupt yourself. And what Kobe did, John, I think, is a taught us a lesson that you have to be prepared for anything because nobody saw this coming. And sure you can. And a lot of companies thrived out of this, and a lot of one's gone away, but that the ability to be agile has never been more important. But you're only is Angela's. Ike lets you be, and that's what that's what. The W. Is going to sell us the ability to do anything you want with your business. But the staff, you have to have the business because they're willing to do that. >>You know, that's a great point. That's so smart. It's crime that's worth calling out. And we were talking before we came on live about our business with the Cube. There's no virtual, there's no floor anymore. So we had to go virtual if we weren't in the cloud. If we weren't doing R and D and tinkering with some software and having our studio, we'd be out of business. Dave. Everyone knows it. Now Get the Cube virtual. We have some software were position, and this kind of speaks directly to what Andy Jassy said. He said. Quote. If you're not in the process of figuring out as a company, how you're going to reinvent your customer experience in your product and reinvent who you are, you are starting to unwind. You may not realize it, but you are. What he's saying is you better wake up and smell the coffee and I want to get your guys reacted. You, particularly you around your experience and research. I've noticed that some customers that had cloud going on did well with co vid and said ones that didn't are still struggling not to catch up. So you're kind of intense. You got some companies that were that were on the wave, Maybe kind of figuring it out, that we're in good position and some that were flat footed and are desperate. Um, seems to be a trend. Do you agree with that? And what's your view on this idea of being ready? What does that even mean to be? Have readiness or >>take, you don't get the data points that Andy threw up there, right? That 50% of the companies that were the global fortune $500.2000 or are no longer here, Right? That Zatz Pretty shocking statistic. And that does come, uh, you know, from the willingness to disrupt your business. And if you got you're right. The companies that had a good, solid class raging in place, we're able to adapt their business very quickly. You could you look at retailers. Some had a very strong online presence. They had online customer service set up those companies didn't find other ones, were really forced to try and figure out how to let people in the store had a mimic. You know, the in store experience, you know, through from, uh, you know, support interface or whatever. Those are the ones that really struggling. So you're right. I think companies that were on the offensive plug to Dover companies that were fully in the cloud really accelerated their business and ones that didn't buy into it. I think they're struggling to survive in a lot of They're gone. >>Yeah, and all that. John, When Jesus was talking about his view of digital transformation, I was just writing down some of the examples to your point. The folks that were sort of had were cloud ready, covert ready, if you will. And those that weren't But think about think about automobiles. You know, there's testily even a manufacturer of automobiles or they software company. Personal health has completely changed over the last nine months with remote. You know, uh, telehealth automated manufacturing. You think about digital cash, e commerce and retail is completely, you know, accelerated. Obviously toe online. Think about kids in college and kids in high school and remote learning farming. You know, we've done a great job in terms of mono crops and actually creating a lot of food. But now I think the next 10 years is gonna be how do we get more nutritious food to people and so virtually every industry is ripe for disruption, and the cloud is the underpinning of that disruption. >>Alright, guys, got a few more minutes left. I want to get your thoughts quickly on the keynote. What it means for the customers that we're watching again. This is not a sales and marketing conference as they talk about. But if you're sitting in the audience, you guys, we're watching and we're virtual um Did it hit home with you? If you're a customer, what did he what? Give us Give the grades. Where do you Where do you hit a home run? Where he missed. Did he leave anything out? What's your take Zia's? We'll start with you. >>Um, I thought it was actually really good Keynote. I thought you did a good job of making the case for AWS. They talked about the open. They have more instances than anybody. So you could do almost any kind of compute in their cloud. I think one of the important lessons variety to is the importance. You can't just do everything. The software right? Hardware Still important silicon still important that, and to meet the needs of very special he needs from things like machine learning and AI. Amazon's actually spending their own silicon very much like Athens doing with their computers. And so if you are going to be a customer service focused company, you need to think of the I T. Stack and everything from the silicon, the hardware through the software, and build that integrated experience to Amazon's giving a tools to do that Now E. Do I would like to see Amazon be a little more, um, a supposed the cloud competitive friendly. The one thing I hear from customers all the time is they love the Amazon tools. They love the optimization capabilities, but you know, if they are adopting some kind of multi cloud strategy, the Amazon tools don't work in Azure and the capital don't work in Amazon. The same with Google, and it would be well within the best interests of those three companies. They find a way to get together and allow their common framework to work across clouds. Amazon's already got a lead that they could do that, and I don't think it's gonna be, but that that is something I think that's still missing from this world is they make it very difficult for customers to move the multi cloud. >>Well, some would say some people are saying, saying that the number one in the cloud I mean, got cloud wars Bob Evans over there saying Microsoft is dominating number one position over everybody else, multiple quarters in a row Now he's looking at revenue and granted. You got a lot of propping up there you got. You know, Windows server and sequel. You got a bunch of professional services, But clearly the I as in past side of the market, Microsoft is, like, way behind um So, yeah, they've got the numbers little legacy in their Microsoft should, and they got a little base. If I'm Amazon, I'm not. I'm worried about Microsoft more than anybody. I think you know, I looking at the Civil War between the Seattle forces. I mean, this is really Microsoft's gotta greatest all base, and they could flip that license deals and >>the cloud is good enough. I mean, it's myself doing very, very well with its classic Microsoft. You know >>they your point. Microsoft is the king of good enough, right? They put out features. They market heavily to the I t pro on. They put out licensing packages, so you're almost foolish to not at least fry their products. And then they do roll it out. So it's good enough and then you live with it for a while. But ultimately, whenever people use Microsoft, they do have an alternative under in there for a very special case. But e don't wanna >>the king of good enough. That's a great line. I love that. I'm gonna use that. But this Babel fish thing for Aurora that is a huge dagger. Potentially, it's an escape valve for customers. They wanna leave Microsoft. But clearly, if Microsoft you're gonna get penalized by running your license on Amazon. >>If our CEO our i t c t, I'd say, Okay, I definitely want to do business with with Amazon. That's what I heard today from Jassy, and I would want to hedge my bets either with Microsoft, especially if I'm a Microsoft shop or with Google's from analytics heavy unquestionably. I'd want to hedge my bets and have some kind of 70 30 80 20 mix. >>Look, if you're Andy Jassy and he's told me my interview, do it directly. I asked this question. He was very forthright. He doesn't hide from the fact that, uh, customers have multiple clouds, but they have a primary and secondary, but they're not gonna have, like, five or six major clouds. Yeah, it's hard to get these teams trained at to begin with. So there's a hedge. There's a supplier leverage. I get that. He's totally gets that. But if you're Amazon, you're gonna have your annual conference. You really don't wanna be in the business of talking about the other guys cloud, you say hybrid, right? It's on my show. You know, like you're competing. This is there's definitely competition between Microsoft and A W s. So you gotta respect that. But yeah, of course. There's multiple clouds called hybrid eks everywhere. Uh, container service. I mean, >>especially global, right? Different cloud providers of different strengths in different regions. You know, Microsoft, very strong in the Gulf. AWS isn't you know. So if you're a global company, um, you know, then you almost by default, have to go multi cloud multiple cloud vendors because of geographic differences. Obviously, China, with its own set of cloud providers. So, you know, smaller midsize businesses could get away with one, but As soon as you become global, you have to use more. >>Well, I'm a big fan of distributed computing. I loved the large scale concept of distribute computing. You got regions. Now you've got local zones. You got I O t edge. You got cloud going on Prem Edge. It's really an edge game at this point. Greater now distributed hyper Put hyper next to anything hyper cloud on your sounds better Piper >>Cube. And the opportunities the cloud providers and Amazon, you know, certainly is leading. This is the ability to take this complex, hyper distributed world and use their management tools toe create a normalized operating simplify What would be an overly complex world about it? >>Okay, we got a break. Just quick plug. There's a big salesforce event coming up on December 10th. Check it out on the Amazon site that that plug in you watching the cube stay tuned for more coverage after this break

>>live from Las Vegas. It's the Cube covering Splunk dot com. 19. Brought to you by spunk. >>Welcome back to the Cube, everyone. I'm John Ferrier with an angle on the Cube here in Las Vegas for Splunk dot com. 19. It's there 10 years of their customer main event. All the top customers and partners were here and, of course, accuse. Been covering dot com for seven years at a great guests from a censure. Mike Heinlein. Ecosystem Adventures. Global Analytics Plays and offerings lead a century Now. First of all, welcome to the Q. Thank you, John says. You're always has >>long titles. It's a very long title. Your lead. That's a mouthful. Offerings. Yeah, this >>meanings to these titles of the century. This, like >>Esso, I'm part of the Ecosystem Adventures Group, which helps to incubate our various different channel partners. And Dr Service is with those partners and then within the splint partnership. I'm focused on driving analytics offerings with various different practices that are already considering analytics and taking those >>to market. So you guys have a relation with spunk is evolving pretty quickly. >>It is >>what's the future look like? What's the current path >>Well, as you may be aware, we recently renewed our partnership with Bronco back in February. After two and 1/2 years, we had achieved most of our goals. And where we were starting to see is that where our initial objective was to help our clients to get Maur costs takeout and risk associated with their I T and Security operations way also learned a few things along the way, which is the Splunk Analyze politics engine can also be used outside of I t and Security and we can start to take it into industry verticals. And so one of the exciting things that we're doing is we brought our digital practice into the tent with us. We renewed in February, way have a couple of years. We're looking into the future, and we're gonna not only double down in i t and Security, but we're also going to start to build business analytics and io ti type solutions on top of within the vertical industries that were focused on one >>of those industries. Can you share them? >>Yeah. Yeah, so? So it would be things like energy utilities where power line analytics to reduce the amount of vegetation that might take out power lines cause fires cause outages. Patient flow, which would be how to help accelerate getting patients through the e. R and also increase throughput. Four Hospitals within supply Chain We're doing number of different things way have four different offerings that focus on technology, telecom, retail, consumer goods and manufacturing. So, like industrial type clients, >>so pretty much standard vertical industry that we normally see that's cracking in the business. Yeah, so I'll get your thoughts on this. One of the observations I want to share with you and get your reaction is is that with cloud and with data, it's interesting these day. There's a really key part of all this you mentioned. I I t and Security. Obviously, it's pretty straightforward. You see, that way started adding machine learning and a I and the things that domain expertise of these verticals become the pacing item the ke ke i t, if you will with scale of that what's going on? That's right level. Are you seeing that this is a fertile ground for opportunities that how you guys see it? Can you >>you Absolutely I think I think where it centuries strong is in our industry, Ackerman not just to 19 security, but within different industry verticals on. Then you take our digital practice, which is where our data science is live, where they're developing advanced analytics models and essentially working with a lot of the open source modeling tools like python that integrates very well a Splunk. It gives us the opportunity to take that data that could be bundled up. It could be data rest, maybe three years of sales data, and we create a forecast with it and do that on top of spunk. Or maybe something where within a supply chain or a flow within a hospital, were able to use machine learning to start to move some of the computer and thought from human beings to machines >>were some of the innovative service is you guys have built on top of Splunk because they're enabling platform. So again, opportunities. What are you guys doing in the >>soles? So both in the retail and in the technology space, we've created a couple of punishment engines. When you think of a supply chain, I need to know what my forecast is. What do I plan to sell? How many items. Do I need to have an inventory in the warehouse and in the store? And then how am I gonna get those items? And then how many should I order the next day? So we're using Splint to figure all of that out. >>What sort of surprise? Learnings You've got a deal with flunk because has always seems to be a new revelation when people get data and they start playing with insights. Beyond that, some sort of business breakthroughs are weird. Things happen when you start playing with data. Any anecdotal surprises, their learnings. You've seen >>a, well, a tremendous number. And in fact, what what happens is when you start to open up the silos. So most of our clients are stuck with a lot of legacy technologies that they've acquired over the last two or three decades. Splunk enables to open that Optimus get insights that we couldn't before. So it could be it could be. I could get a patient through a particular process, you know, twice as fast is what historically had been able to do. Or maybe for examples, something that Doug Merit mentioned yesterday, which is where we're partying very closely with Splunk for human trafficking. We've created an offering where split it already gone out created Data Lake of a lot of data from educational entities. Ngo's government agencies we took that builds a machine learning on top of it and able to identify high value targets or establishments that have a high risk of human trafficking, which is already starting to get results. In Florida, >>you mentioned health care no multiple times, someone of your key verticals. >>It is one that's emerging is very exciting. And it's kind of evidence of where we're working really well, a sponge. A lot of cases we've developed things that we take into Splunk, and we go to market together. In this particular case, Splunk created patient flow, took it to us. And now we're working to identify about a dozen different hospitals where we're gonna go meet with their CEOs and talk to him about what we can do to help them increased profit and patient satisfaction at the same time. >>What some of those conversations, like when you go and knock on the doors and say, Hey, I got a new secret weapon to solve your problems because this is its new things that people have these problems that couldn't have attacked before in the past. Now they have potential capabilities. What are some of those conversations? Take out there like Come on in, educate me. I want to buy right away or door slammed in your face and get his attention. >>Well, so way just had a really exciting meeting with a very large brochure in the Midwest. And as was explaining the different things that we could do a Splunk she actually the head of supply chain. Excuse me. It almost seems like fairy dust to me. In other words, the hardest challenge that I have sometimes is able to say, Look, you're used to doing this 24 months, maybe 36 months. I think I could do it free in less than six, and that's just so hard for them to absorb. So So a lot of cases it's it's transitioning to Well, let us figure out how we could prove that to you. Doing some kind of a concept or a pilot. >>You know, it's interesting is that you know, when you see people get set up with data platform, it's kind of editor of stage. Let's set the foundation. Let's make sure things flowing in you well. And then they started getting some discoveries here and there, and then they get business value, and then it kind of goes to another level. I think this is where things I see you guys doing well and others here in the ecosystem floor, and that is that It's a workflow optimization issue, I think. Wait a minute, way have all this data. Well, let's go do this. That's a little bit more of a ballistic business process or some sort of. >>That's right. Your >>challenge. Is that how >>you Yes. So I would say you always have a business process, at least in the industry verticals, and you have a lot of data that silo on. Then you crack those silos open on, then it's really basically intersection of what we would call planning and execution, which is, for example, maybe I have on oil rig and I have a ship that is taking materials and people back and forth. But now I know that I have actual things. Head into that port where if I send this ship now, I'm gonna have to come back in the next 24 hours. If I hold that ship off for two or three hours, then I can get more materials and people on board, and I don't have to come back for another 48 hours. So now I've just reduced greatly my operating costs. >>And I think that's interesting. Is that you think about what you just said, Yeah, go back 15 years. What's the data base scheming and make that happen. Date is over there, it's over. They're gonna write a query that Leighton see. It never happens. >>It's Jackie, right? So we're kind of out of the business of trying to fit square pegs into relational round holes, which takes the better part of maybe 50% of a lot of projects to implement those solutions. And so, with spunk, you're basically dumping the date end and you're layering your scheme on top of it, which enables you to accelerate delivery. And additionally, I don't have to cobble together and stitched together multiple technologies to do ingestion analytic storage visualization so I could mobilize teams much more quickly. Then it would traditional solutions. >>You know, Mike, I'd love your thoughts on the center's transformation because looking at you. What you guys have done is a company. It's been interesting, a lot of successes. But firm's been around for a while, right? So impressed. Different names don't back the old school back minicomputers. You know, rolling out projects had long arises. Multiyear. Now the speedy a name has completely changed clouds. Here you got data. How has the Splunk on these Modern technology has changed the centers engagement practices. >>I think you're touching on what we would probably call agile delivery, right or continuous delivery, where our clients don't want to push off from shore into a big bang project where they don't get to see the results for 12 to 24 months. That's a lot of risk for them. So what's book enables us to do, really is to do a delivery and deliver value in Angel's sprints in three 12 you know, 16 weeks sprints where we're literally be giving them value. We also don't have to understand all of the data. If you're using relational databases, you pretty much have to understand everything before you push off from shore with spunk. I can no minimal amount and start and deliver value, and then as I go, I'm learning more about my data. I could deliver more use cases and more value. >>It's interesting, you know, go back to the old enterprise sales model. You know, you do a pilot or a POC poc that a pilot with pilots, a date and that's what months and then Then the decision makes. And then you got to start over for the time that it'll happen in about months. A year. Yeah, technology changes. >>That's right. >>You guys are doing essentially agile sprints that are kind of like a little Mini p O sees. That's that's correct. Docs are actually really work. >>That's right. That's >>the new seems like the new sales model is that >>Well, I would say it's something that, with the rapid prototyping capability, like a sponge that gives us that flexibility todo depending on what we're doing, we may not have that flexibility. We may be limited by the technology. >>How would you describe the strength of censure Splunk partnership? >>It's a very strong So like I mentioned before, we way started to a nap three years ago. Way just renewed that relationship in February, and we've added more practices from within Accenture like digital practice. So now we have strategy, digital technology and security. We're focusing in doubling down and security in our I T markets, but also then starting to explore new industry verticals in Business analytics and Io Ti. As I explained earlier, we're bringing things to Splunk in there helping us cell, and they're bringing things to Austin. We're helping themselves, and there's a lot of excitement. I mean, I think it's really a combination of the right people with the right industry knowledge at the right time with the right technology. >>Final question in the industry For a while, you see the waves pretty big wave run now. Lot of confluence coming together. Multiple different Durant cloud data scale, everything speed. What's exciting you these days? What's the big story that people should pay attention to right now? Well, in this space, I >>think it really dovetails into Doug Steam, and I don't mean Thio, really, you know, piggyback on that. But it's true, and that is that so many of our clients, you know, still have a lot of technical debt from decades ago, and we get to come in there and say, Look in a matter of weeks and months, we could help You make sense of this way, can help you capture revenue you couldn't capture before Dr Out costs that you couldn't drive out before and reduce risk that you couldn't reduce before. So I mean, it's it's probably the best time of my entire career. >>Frankly, Cooper, daddies and certainly containers helps. Yeah, make those legacy workloads somewhat compatible with modern infrastructure. When you have those technical debt conversations with customers kind of realizing like I'm on the verge of bankruptcy, what do I do it? Is it more advisor? You guys come in, more counseling slash get developed? >>Yeah, yeah, A lot of times it's It's helping them to come in and assess what their situation is. Help them build a road map into the future. Sometimes it's rationalizing some of the technical debt. Sometimes it's how can we augment what you already have? And then and then in the future is that reaches end of life. We almost just turn it off. But you're up and running, you know, on this other platform that we've augmented into that ecosystem >>So tech flow positive. >>There you go. >>Yeah, cash flow positive take from technical debt from checked bag. Mike. Thanks for coming up. Appreciate it. Thanks for the knights. Thanks for having me. Great insights. You get all the data and the insights here. Workflow is rocking the cube. Second day of three days. I'm John Barrymore coverage after this short break.

>>Live from Washington, D C it's the cube covering Boomi world 19 how to buy bullying. >>Welcome back to the cube Lisa Martin with John furrier. We are wrapping up two days of Boomi world 19 and I think boom is a really good word to set up. Our final segment of the show, John and I are pleased to be joined by a couple of guests. To my right is Sam choy cadley, the founder and CEO of manual labor. Sam, welcome to the cube. Thank you. Happy to be here. And one of our distinguished alumni, we have Mandy Dolly while the CMO of Boomi. Mandy, first of all, congratulations on an awesome event. This was our area here in the expo center was buzzing nonstop the last few days. We've heard from your C-suite, we've heard from partners, from customers, the Boomi fandom, as I said to you yesterday is legit, too legit to quit, but one of the cool things is that you have a new brand identity that we really want to kind of dig into because it wasn't in your face. >>It was really celebrate very strong. So talk to us about that. And then we'll get into what Sam helped you create. Absolutely. That was one of the most exciting aspects of the show, frankly, and we deliberately decided that we were going to show, not tell because we wanted to anchor the community. We wanted to anchor our customers and partners in the new Boomi. We're on a growth trajectory. Right. That's not a secret anymore. We're no longer a secret. When they brought me in, my goal was to make us a household name. We're well on our way. First thing we had to do was go refresh the look and feel to really get us to a point where we could start to connect with the Mark market in a modern way. We're a modern mill middleware platform where as John likes to say, cloud to Datto company, which I love. >>I've adopted. Thank you, and we also went to the oil card baseball game. The Washington nationals versus the walking brewers, which was dramatic, were down close. We were wearing the Boomi shirts with, I think we're the first ones out in the wild. Yes, you were five of us blue with the white letters and a sea of red. People love the shirt. They loved the look. They love the brand. So it worked. It did bottle compliments. It did. They loved it. Great to hear you're the genius behind this. Give us the motivation. Where'd it come from? What was the design principles, boys, you're thinking? Sure. Ah, you know, it's funny, it started with just a very casual conversation with Mandy. You know, when we start our work, we always ask about the brand itself and we try and personify it so that we get a true understanding of who or what the brand would be. >>And so we asked Mandy, you know, if you can explain the personality of Boomi two or three. Dot. Oh, how would you describe the personality and quit just as quickly. She came up with two words and she said bad-ass and swagger. And so that told us, right, because it's, it's a lot about, as Boomi evolves, you know, they have so much to be proud of. There's so much innovation and solutions that they're providing. It was like you don't need to overcomplicate the identity itself because the work and what you do is go into speak for it. And so we immediately thought about the different iterations and what the logo itself can look like. Because when you think about a logo, it's more than just an image or what it looks like. It's typically the first impression that people have. And and a lot of times you want to try and describe what you do or who you are through something that's visual. >>And so when you have swagger, when you were a bad ass, you don't have to overcomplicate what you're doing or saying. So we wanted to focus just on the name itself, especially as we're taking this new step of dropping the Dell name. You know, what is, how memorable can we make the Boomi name look? So taking this idea of badass and swagger, we also injected a lot of the key benefits. So you heard a lot about the up into the right. And so that's where if you look at the top of the B, which is called the Ascender, there is that beautiful angle. And so that's there. Our goal of staying in the upper right corner and you know there's a very specific degree so it's 30 degrees of, of that angle. And so 45 felt too in a lot of ways, like too harsh 30 felt like it was something that was achievable and attainable and you can stay up there. And so that's sort of why that you'll see that 30 degree not only in the logo but in a lot of their designs. Even the direction of the sprites. There's continuity and repetitiveness in that. And so hopefully people will start looking at that angle and the shapes and you'll recognize Boomi for it. >>Oh sure. The sales guys, man, you're going to take that shape and turn it into straight up cause they aspirational, want to get more sales, a hundred percent growth. But it's a little things though. Those are the little things. And also the eye has got the dot on there. Talk about that. That seems to be a D ingredient Mark that pops around and other places is what, what's going on with the eye. >>So a lot of, um, the equity that Boomi has in the, at Adam's sphere was really important and it was something that we wanted to carry through what we asked ourselves and the manual labor team was if we deconstructed the alum, how can we bring it back and introduce it in a new fresh way? And so we literally deconstructed it and came back with what is sort of the nucleus changing with a pop of color, let's it sort of shine bright. Um, and we talked a lot about the different meanings as it's a contrast and color that almost looks like a light, but it's also this sort of beacon. You know, when we think about the growth of Boomi burrs and the importance of the community sort of all coming together and lighting up all of what Boomi is and how continues to be successful. >>So the two words, I love bandy that you chose, that you wanted Boomie's brand to become badass and swagger. Sam, I'd love to get your opinions on the, the first logo that you saw that Mandy says, we want to revolutionize us. The. What was your, what were the two words that you would use to describe it? I'm just curious how your mind works and sees that and goes wow. Simple one I think about the animal was very scientific and it was very technical and I think that that speaks so much to all the solution and how in depth they go with both their products and the solutions. And so it was very obvious and it was very clear and I think it communicated really well as we looked to sort of modernize the brand and also sort of bring a new generation of developers and, and customers along. >>This was a great way for us to sort of re-introduce it. And then there's even other elements like we are, we call it the macro Adam, but you'll see there's, there's a coral and then it almost looks like there's rings around it. And it was our way of showing the energy behind the team. Um, Adam's fear the community. And so it almost vibrates if you look at it, especially against the Navy. And that was our way of sort of bringing in the life and the Adam at work. Mandy, you're beaming. This is so cool. It's very, first of all I'm like, this is data-driven. That is so incredible. All of the thoughts that went into designing this, I think this exceeded looking at her face and does bars. I'm so proud. And this partnership has been incredible. Has exceeded your expectations. I mean just going through this process of it's not just about changing a logo. No, not at all. It is not at all. This is incredibly strategic to our future. Right? Right. This is more than colors and fonts. >>So you guys are also wearing the buttons that had the B for bad-ass, but the dot. I noticed that boom, bad ass boom. Um, you know, we hear a lot and there's lots of the conversational AI thing. Just to kind of weave in some topic, I want to get your reaction is that data's should be a living thing. So you know, the classic brand consciousness, the brand should be a living thing. Sam, should it grow and nurture the brand >>we do. We say that a lot. I mean, because where's the vision going? I mean in a lot of ways a brand is a promise to the people that support it, right? It, we, Boomi can say we're, this is our brand, this is our meeting, this is everything. But if, if they don't fulfill that promise and if the community and the members and the customers and partners don't embrace that, it's just like you're standing in the woods by yourself, it will. The trust isn't there. Exactly. And so that's why we talk. We always say you have to nurture it. You have to keep it as alive in three years, five years as it is today during Boomi world. So how many different iterations did you go through? Like different, Oh, we're white. We're going to go there. There were nine 10 that we paired. We w met multiple conversations across the organization. >>This was not done an event? No, not at. We shared across broadly, I'm not a secret keeper and a even within the company, this was obviously internal confidential, but we were bringing people in to a to get opinion and make sure that there were shared ownership. What was the original response to Mandy when you came in to Boomi saying we, I mean, I imagine that's part of why they brought you in. Was it just yes time? Yes. Can you please hurry up? But some people can be really passionately tied. It's like when you're selling a house to someone doesn't like good wrestler, right? Let it go. Right, but that's hard to do. Especially if somebody has been around long time and they've nurtured this and they put so much heart and soul into it. But this sounded like they were receptive. Knowing that we need to evolve as our customers are evolving and as our technology is evolving. >>Well, here's the backstory on the former logo, Chris port, our COO who you've met and spoken to when he ran the acquisition of Boomi way back when is when he decided in PowerPoint probably, sorry Chris, to put a Dell logo, which no longer a really actually is no longer even follows Dell technologies branding guidelines and a Boomi font together. And that was how Dell Boomi logo was born. So it was put into place and we ran with it and nobody questioned it. We were too busy building and iPads business and so income's Mandy and says, here, we're going to go do this and really up our game in the market. And one thing we should know, John mentioned brand representation at the national scan the other night. There was a a Boomi store right over by our sat here that's been full. Every time I've gone over there, and I don't know what this gentleman was trying to buy yesterday, but whatever it is, you guys were already sold out of it. >>So this has been a suddenly, well there's a revenue source over here, but people want to embrace this. The proud customers, vendors, partners, they're proud to wear this brand. It's been the parent that we've seen and just in two and a half days has been really interesting. Well that's part number two. That's the Boomi verse. You're seeing them in action, right? They're wearing it loud and proud. Yeah. Right there. They're tremendously proud of the accomplishments and the business that we're driving for them. We partner with our customers. Right. And that's, that's the manifestation of, of what's happening. >>Well, Sam, congratulations to you and the team, Mandy. It takes courage to take a branding challenge like this in a big company. Certainly Dell's involved the other mothership, so he works very closely with Dell technologies as well. Congratulations. We have a Dell technologies bad-ass and swagger. Also the cubes here. We're bringing them bad ass sweater as well. Brand alignment. Good job. Different logos saying congratulations. Thank >>you Sam. We have, I have to before we go, we have to understand the name of your company is a very intriguing manual labor, which a lot of Boomi solves, you know, aims to solve in terms of automation about the name of Iranian will labor. Exactly as in irony. Um, so we, I am a family of immigrants. We moved over when I was four. My mom was one obsessed as Jackie Onassis and, and America and, and my dad, um, was a teacher in Korea, so when I was four, and I have two older sisters who are seven and nine. And she decided she wanted all of us to grow up here. And um, so we moved to America. And it's funny, I was, I think I survived on brands alone because it was, she wanted us to be immerse into everything. American culture. So it was chef Boyardee wonder bread. >>I mean literally it was only American, like iconic brands. But fast forward to that, we got here and none of us spoke English. And so my dad and did whatever work he had to, to support us. And so it was literal manual labor. It was washing dishes, it was, you know, working in a stock room, just, you know, doing whatever work he needed to do to support us. And so that's where the name manual labor comes from. It's an homage to my parents who did everything they needed to do, um, to support us, to give us the opportunity to be educated here and everything, all the benefits of it. Um, and then also just in that, we learned a lot around about just rolling up your sleeves and doing the work. Um, being proud of the work you do, whether you are a teacher or a dishwasher, um, immigrant or someone who grew up here. >>It was more about just owning that pride, um, doing what you need to do to, to be successful. So, wow, what a great backstory and a wonderful tribute to your past and your family and congratulations on what you've done for Boomi. Thank you Andy. A continued. Congratulations. I'll echo what John said. This is really been out. I can't wait for next year. Gosh, but it's really been an awesome event. We've had just had nothing but positivity from customers, partners, your execs, everybody there. You have even more fans than when you walked in here two and a half days ago. So thank you for spending two days with us. This has been incredible. Awesome. We'd love it. Learned a ton. All right. Well, we promised you a chatty conversation. I hope we delivered for John furrier. I'm Lisa Martin. You've been watching the cube from Boomi world 19 thanks for watching.

>> From Gillette Stadium in Foxboro, Massachusetts, if the queue covering Vita Winter warmer, twenty nineteen brought to you by Silicon Angle media. Hi. >> I'm Jackie Sampson here with stew Minutemen wrapping up the show today. Ah, we're here. Gillette. >> So to this's the fifty year Vito, what's changed? >> Yeah, Jackie, so much has changed. So I've actually been coming to show for about >> eight years, and it was known as the >> New England V Mug back then. So when it switched for the tug, number one is a little bit more independent than a V M, where users group >> itself so broader on virtual >> station. But they actually made a conscious effort to expand beyond >> virtualization and talk about cloud computing. And four years ago, cloud computing while it had been gone, gone for about five years, most people coming to this show really didn't understand much beyond. I'd heard a cloud computing. I might have seen it on, like commercials from Microsoft, you know, to the cloud or some stuff like that. But they really didn't understand it. So I loved an event like this that brought in. They brought an >> Amazon. Microsoft had them give presentations, and they were breaking out from the ecosystem. This ecosystems >> gone through a maturation. Most of the vendors, I believe there's about >> five vendors here have a basic organization but have grown in decline. So we see in the users the ecosystem of the show. Make sure it's still over a thousand people here every year, and it's one that I was loved. >> That's awesome. So I was wondering. >> There are a lot of interesting guests that were on the Cube today. So what were the calm >> Dan's in virtualization >> space that you think company should >> start paying closer attention to twenty nineteen? >> Eso a common thing when I look back to twenty eighteen and continue here in twenty nineteen share >> really defines our industry today. So when we talk about going from virtual ization to cloud, we understand that that's gonna have to some disruption. We're at a user conference here, love talking to these users, and I talkto one user talked about the their hyper converge roll out, and they're going to be extending that for d R to the >> clouds I had a guest >> on today. Actually, the first one I've done it, Vito. He used to do virtualization, but in his day job today, all he does is a ws, and he does coding with PHP and he helps build out. Actually, Jackie, you gotta listen to this one because they're company does hair in massage, but for senior citizens on Lee. So it's really interesting based out of Cleveland. He's based locally. But you know, it's a nice niche and understanding the technology underneath that helps them at all of their location to do that. So you know, the common theme is, you know, it's a great time to be in technology. There's a lot of change going on, and there's great opportunities at events like this and training material for people tto learn and grow and keep themselves relevant and keep their business moving. >> That's pretty cool. So, >> speaking of relevance, who are some >> of the key players in >> space over some of the key players and talk? Teo? >> Yeah, so, >> you know, look, my first two guests were probably >> the two that have >> the biggest market share in the most relevant. So that >> is somewhere, you know, dominant in the virtual ization place and Amazon. Think clear Leader came for stuffed services going beyond actually supposed to have a guest on from microphone >> soft. Unfortunately, she was sick today. And look, it is not a winner. Take all. There is broad ecosystem and a lot of diversity out there in the ecosystem. So look, there's lots of virtual ization that isn't VM, where there's lots of cloud activity that's happening, both of them. What they've done really well in our balancing is their ecosystem. So a lot of change going on there. Neither of those companies is nearly as >> don't say the New England Patriots were going to their third Super Bowl in a row on DH talking. Did you know I'm a little excited about being here? A. Gillette? I wore my season ticket pin here. They just turned the lights on for us. Behind here, I >> can see my season ticket here. I was here. >> Wade. Rob Ninkovich on the program so way didn't talk to rob about too much. But, you know, even he was talking about the charitable works it does on new technologies. >> The underpinning he was actually telling me off camera, he's like, you know, Helen, I'm not doing football is like I should be in tech. You know, text. There's a lot going on. It's really interesting. And you know, that's the analogy we always have with the Cube is you know, one of the earliest clients said, where the pen attack. Let's give independent coverage, you know, help understand. Watch those waves and change justice in sports. If you want them long enough, things do change. You know, the NFL today. There's a very past happy league, and I think backto, when I was much younger, it was like, you know, defense running wins game today, you know, I mean, cloud computing is all the rage and rightly so, and there's still a lot of growth there. But, you know, virtual ization >> important. And there's >> so many different areas for people to be able to dig in. And that keeps >> us hopping from show to show on Keeps me excited. Teo. Find ofthe community people on technologists, users that >> will share their experiences. >> That's pretty cool. So did you have any favorite interview today? Or interviews? Plural. >> Yeah, you know, Jackie, >> it's always tough for me to, you know, choose a choose a favorite. >> So no right way has taught leadership pieces. You know where you talked about it? We talked about >> career with some computer people we talked to use, or so >> I hate to say it always liked to be like, Yeah, yeah, thiss one. But you know, overall, it was really good. I'm really happy to be able, Teo, participate. Even It's tough when I look back. In the years >> that I've been doing this, >> it's just the diversity of the new things that we get to learn your aunt and that keep >> me excited. You know, from year to year, >> it's awesome. So, Stew, thank you so much for wrapping up the show today. >> And, Jackie, I really appreciate you helping me. You know, wrap this up. You know, you're No, >> you know that. Love to say that. Thank you, everyone. I'm Jackie with student. Thanks >> for watching.

>> From the SiliconANGLE media office, in Boston, Massachusetts, it's the CUBE. Now, here's your host, Stu Miniman. Hi, CUBE nation, I'm Sam Kahane. Thanks for watching the CUBE. Due to popular demand from the community, I will be interviewing the legendary Stu Miniman, here today. He is S-T-U on Twitter. Stu and I are going to be digging in to the 2019 predictions, and also recapping 2018 for you here. So, Stu, let's get into it a little bit. 2018, can you set the stage? How many events did you go to? How many interviews did you conduct? >> Boy, Sam, it's tough to look back. We did so much with the CUBE this year. I, personally, did over 20 shows, and somewhere between 400 and 450 interviews, out of, we as a team did over a 100 shows, over 2000 interviews. So, really great to be in the community, and immerse ourselves, drink from the fire hose, and some of the data. (laughs) >> So, over 400 interviews this year, that's amazing. What about some of the key learnings from 2018? Yeah, Sam,my premise when I'm going out is, how are we maturing? My background, as you know, Sam, I'm an infrastructure guy. My early training was in networking. I worked on virtualization, and I've been riding this wave of cloud for about the last 10 years. So, about two years ago, it was, software companies, how are they living in these public clouds? Amazon, of course, the dominant player in the marketplace, but we know it will be a multi-cloud world. And the update, for 2018, is we've gone from, how do I live in those public clouds, to how are we maturing? We call it hybrid clouds, or multi-cloud, but living between these worlds. We saw the rise in Kubernetes, as a piece of it, but customers have lots of environments, and how they get their arms around that, is a serious challenge out there, today. So, how are the suppliers and communities, and the systems integration, helping customers with this really challenging new environment, that we have today. >> I'd love to hear any OMG moments from you. What surprised you the most this year? >> It's interesting, when I wanna think about some of the big moves in the industry, I mean, we had the largest software acquisition in tech history. IBM, the company you used to work for, Sam, buying Red Hat, a company I've worked with, for about 20 years, for 34 billion dollars. I mean, Red Hat has been the poster child for open source, and the exemplar of that. It was something that was like, wow, this is a big deal. We've been talking for a long time, how important developers are, and how important open source is, and there's nothing like seeing Big Blue, a 107-year-old company, putting in huge dollars, to really, not just validate, cause IBM's been working in open source, working with Linux for a long time, but how important this is to the future. And that sits right at that core of that multi-cloud world. Red Hat wants to position itself to live in a lot of those environments, not just for Linux, but the Middleware, Kubernetes is a big play. We saw a number of acquisitions in the space there. Red Hat bought CoreOS for $250 million. VMware bought Heptio, and was kind of surprised, at the sticker shock, $550 million. Great team, we know the Heptio team well. We talked to them, some of the core people, back when they were at Google. But, some big dollars are being thrown around, in this space, and, as you said, the big one in the world is Amazon. One of the stories that everybody tracked all year was the whole hq2 thing. It kind of struck me as funny, as Amazon is in Seattle. I actually got to visit Seattle, for the first time, this year, and somebody told me, if you look at the top 50 companies that have employees in Seattle, of course, Amazon is number one, but you need to take number two through 43, and add them together, to make them as big as Amazon. Here in Boston, there's a new facility going up, with 5,000 employees. I know they're going to have 25,000 in Long Island City, right in the Queens, in New York City, as well as Crystal City, right outside of DC, 25,000. But, the realization is that, of course, Amazon's going to have data centers, in pretty much every country, and they're going to have employees all around the world. This doesn't just stay to the US, but Amazon, overall. So, Amazon, just a massive employer. I know so many people who have joined them. (laughs) Some that have left them. But, almost everything that I talk about, tends to come back to Amazon, and what there are doing, or how people are trying to compete, or live in that ecosystem. >> You're always talking to the community. What are some of the hottest topics you're hearing out there? >> So, living in this new world, how are we dealing with developers? A story that I really liked, my networking background, the Cisco DevNet team, led by Suzie Wee, is a really phenomenal example, and one of my favorite interviews of the year. I actually got to talk to Suzie twice this year. We've known her for many years. She got promoted to be a Senior Vice President, which is a great validation, but what she built is a community from the ground up. It took about four years to build this platform, and it's not about, "Oh, we have some products, and developers love it.", but it's the marketplace that they live in, really do have builders there. It's the most exciting piece of what's happening at Cisco. My first show for 2019 will be back at Cisco, live in Barcelona, and Cisco going through this massive transformation, to be the dominant networking company. When they talk about their future, it is as a software company. That actually, it blew my mind, Sam. You know, Cisco is the networking company. When they say, "When you think of us, "five to ten years from now, "you won't think of us as a networking company. "You'll think of us as a software company." That's massive. They were one of the four horsemen of the internet era. And, if Cisco is making that change, everything changes. IBM, people said if they don't make this move for Red Hat, is there danger in the future? So, everything is changing so fast, it is one of the things that everybody tries to sort out and deal with. I've got some thoughts on that, which I'm sure we'll get to later on. >> (laughs) As is Suzie Wee one of your top interviews of 2018, could you give your top three interviews? >> First of all, my favorite, Sam, is always when I get to talk to the practitioners. A few of the practitioners I love talking to, at the Nutanix show in New Orleans this year, I talked to Vijay Luthra, with Northern Trust. My co-host of the show was Keith Townsend. Keith, Chicago guy, said, "Northern Trust is one "of the most conservative financial companies", and they are all-in on containerization, modernized their application. It is great to see a financial company that is driving that kind of change. That's kind of a theme I think you'll see, Sam. Another, one, was actually funny enough, Another Nutanix show, at London, had the Manchester City Council. So, the government, what they're doing, how they're driving change, what they're doing with their digital transformation, how they're thinking of IOT. Some of my favorite interviews I've done the last few years, have been in the government, because you don't think of government as innovating, but, they're usually resource-constrained. They have a lot of constituencies, and therefore, they need to do this. The Amazon public sector show was super-impressive. Everything from, I interviewed a person from the White House Historical Society. They brought on Jackie O's original guidebook, of being able to tour the White House. So, some really cool human interest, but it's all a digital platform on Amazon. What Amazon is doing in all of the industry-specific areas, is really impressive. Some of these smaller shows that we've done, are super-impressive. Another small show, that really impressed me, is UiPath, robotic process automation, or RPA, been called the gateway drug to AI, really phenomenal. I've got some background in operations, and one of the users on the program was talking about how you could get that process to somewhere around 97 to 98% compliance, and standardize, but when they put in RPA, they get it to a full six sigma, which is like 99.999%, and usually, that's something that just humans can't do. They can't just take the variation out of a process, with people involved. And, this has been the promise of automation, and it's a theme. One of my favorite questions, this year, has been, we've been talking about things like automation, and intelligence in systems, for decades, but, now, with the advent of AI machine learning, we can argue whether these things are actually artificial intelligence, in what they are learning, but the programming and learning models, that can be set up and trained, and what they can do on their own, are super-impressive, and really poised to take the industry to the next level. >> So, I wanna fast forward to 2019, but before we do so, anything else that people need to know about 2018? >> 2018, Sam, it's this hybrid multi-cloud world. The relationship that I think we spend the most time talking about, is we talked a lot about Amazon, but, VMware. VMware now has over 600,000 customers, and that partnership with VMware is really interesting. The warning, of course, is that Amazon is learning a lot from Vmware, When we joke with my friends, we say, "Okay, you've learned a lot from them means that "maybe I don't need them in the long term." But in the short term, great move for VMware, where they've solidified their position with customers. Customers feel happy as to where they live, in that multi-cloud environment, and I guess we throw out these terms like hybrid, and multi, and things like that, but when I talk to users, they're just figuring out their digital transformation. They're worried about their business. Yes, they're doing cloud, so sassify what you can, put in the public cloud what makes sense, and modernize. Beware of lift and shift, it's really not the answer. It could be a piece of the overall puzzle, to be able to modernize and pull things apart. An area, I always try to keep ahead of what the next bleeding-edge thing is, Sam. A thing I've been looking at, deeply, the last two years, has been serverless. Serverless is phenomenal. It could just disrupt everything we're talking about, and, Amazon, of course, has the lead there. So, it was kind of an undercurrent discussion at the KubeCon Show, that we were just at. Final thing, things are changing all the time, Sam, and it is impossible for anybody to keep up on all of it. I get the chance to talk to some of the most brilliant people, at some of the most amazing companies, and even those, you know, the PhD's, the people inventing stuff, they're like, "I can't keep up with what's going on at my company, "let alone what's going on in the industry." So, that's the wrong thing. Of course, one of the things we helped to do, is to extract the signal from the noise, help people distill that. We put it into video, we put it into articles, we put it into podcasts, to help you understand some of the basics, and where you might wanna go to learn more. So, we're all swimming in this. You know, the only constant, Sam, in the industry is change. >> Absolutely. (laughing in unison) >> So, things are changing. The whole landscape, as you said, is changing. Going into 2019, what should people expect? Any predictions from you? Any big mergers and acquisitions you might see? >> It's amazing, Sam. The analogy I always use is, when you have the hundred year flood, you always say, "Oh gosh, we got through it, "and we should be okay." No, no, no, the concern is, if you have the hundred year flood, or the big earthquake, the chances are that you're going to have maybe something of the same magnitude, might even be more or less, but rather soon. A couple of years ago, Dell bought EMC, largest acquisition in tech history. We spent a lot of time analyzing it. By the way, Dell's gonna go public, December 28. Interesting move, billions of dollars. As Larry Ellison said, "Michael Dell, "he's no dummy when it comes to money.' He is going to make, personally, billions of dollars off of this transaction, and, overall, looks good for the Dell technologies family, as they're doing. So, that acquisition, the Red Hat acquisition, yeah, we're probably gonna see a 10-to-20 billion dollar acquisition this year. I'm not sure who it is. There's a lot of tech IPOs on the horizon. The data protection space is one that we've kept a close eye on. From what I hear, Zeam, who does over a billion dollars a year, not looking to go public. Rubrik, on the other hand, somewhere in the north of 200 million dollars worth of revenue, I kind of remember 200, 250 in run rate, right now, likely going to go public in 2019. Could somebody sweep in, and buy them before they go public? Absolutely. Now, I don't think Rubrik's looking to be acquired. In that space, you've got Rubrik, you've got Cohesity, you've got a whole lot of players, that it has been a little bit frothy, I guess you'd say. But, customers are looking for a change in how they're doing things, because their environments are changing. They've got lots of stuff in sass, gotta protect that data. They've got things all over the cloud, and that data issue is core. When we actually did our predictions for 2018, data was at the center of everything, when I talked about Wikibon. It was just talking to Peter Burris and David Floyer, and they said there is some hesitancy in the enterprise, like, I'm using Salesforce, I'm using Workday I'm using ServiceNow. We hear all the things about Facebook giving my data away, Google, maybe the wrong people own data, there's that concern I want to pull things back. I always bristle a little bit, when you talk about things like repatriation, and "I'm not gonna trust the cloud." Look, the public clouds are more secure, than my data centers are in general, and they're changing and updating much faster. One of the biggest things we have, in IT, is that I put something in, and making changes is tough. Change, as we said, is the only thing constant. It was something I wrote about. Red Hat, actually, is a company that has dealt with a lot of change. Anybody that sells anything with Linux, or Kubernetes, there are so many changes happening, on not only weekly, but a daily basis, that they help bring a little bit of order, and adult supervision, to what most people would say is chaos out there. That's the kind of thing we need more in the industry, is I need to be able to manage that change. A line I've used many times is, you don't go into a company and say, "Hey, what version of Azure are you running?" You're running whatever Microsoft says is the latest and greatest. You don't have to worry about Patch Tuesday, or 08. I've got that things that's gonna slow down my system for awhile. Microsoft needs to make that invisible to me. They do make that thing invisible to me. So does Amazon, so does Google. >> What's your number one company to watch, this upcoming year. Is it Amazon, Sam? Look, Amazon is the company at the center of it all. Their ecosystem is amazing. While Amazon adds more in revenue, than the number two infrastructure player does in revenue. So, look, in the cloud space, it is not only Amazon's world. There definitely is a multi-cloud world. I went to the Microsoft show for the first time, this year, and Microsoft's super-impressive. They focus on your business applications, and their customers love it. Office 365 really helped move everybody towards sass, in a big way, and it's a big service industry. Microsoft's been a phenomenal turnaround story, the last couple of years. Definitely want to dig in more with that ecosystem, in 2019 and beyond. But, Amazon, you know, we could do more shows of the CUBE, in 2019, than we did our first couple of years. They have, of course, Amazon re:Invent, our biggest show of the year, but their second year, it's about 20 shows, that they do, and we're increasing those. I've been to the New York City Summit, and the San Francisco Summit. I've already mentioned their Public Sector Summit. Really, really, really good ecosystems, phenomenal users, and I already told you how I feel about talking to users. It's great to hear what they're doing, and those customers are moving things around. Google, love doing the Google show. We'll be back there in April. Diane Greene is one of the big guests of the year, for us this year. I was sorry to miss it in person, 'cause I actually have some background. I worked with Diane. Back before EMC bought VMware. I had the pleasure of working with Vmware, when they were, like, a hundred person company. Sam, one of the things, I look back at my career, and I'm still a little bit agog. I mean, I was in my mid-20s, working in this little company, of about 100 people, signed an NDA, started working with them, and that's VMware, with 600,000 customers. I've watched their ascendancy. It's been one of the pleasures of my career. There's small ones, heck. Nutanix I've mentioned a couple of times. I started working them when they were real small. They have over a billion in revenue. New Cure, since the early days. Some companies have done really well. The cloud is really the center of gravity of what I watch. Edge computing we got into a bit. I'm surprised we got almost 20 minutes into this conversation, without mentioning it. That, the whole IOT space, and edge computing, really interesting. We did a fun show with PTC, here in Boston. Got to talk to the father of AI, the father of virtual reality. It's like all these technologies, many of which have been bouncing around for a couple of decades. How are they gonna become real? We've got a fun virtual reality place right next door. The guy running the cameras for us is a huge VR enthusiast. How much will those take the next step? And, how much are things stalling out? I worry, was having conversations. Autonomous vehicles, we're even looking at the space. Been talking about it. Will it really start to accelerate? Or have we hit road blocks, and it's gonna get delayed. Some of these are technologies, some of these are policies in place, in governments and the like, and that's still one of the things that slows down crowded options. You know, GDPR was the big discussion, leading into the beginning of 2018. Now, we barely talk about it. There's more regulations coming, in California and the like, but we do need to worry about some of those macro-economical and political things that sometimes get in the way, of some of the technology pieces. >> I'd love to put something out into the universe, here. If you could interview anyone in the world, who would it be? Let's see if we can make it happen. It's amazing to me, Sam, some of the interviews we've done. I got a one-on-one with Michael Dell this year. It was phenomenal, Michael was one. It took us about three or four years before we got Michael on the program, the first time. Now, we have him two or three times a year. Really, to get to talk to him. There is the founder culture John Furrier always talks about. Some of these founders are very different. Michael, amazing, got to speak to him a couple of times. There's something that makes him special, and there's a reason why he's a billionaire, and he's done very well for himself. So, that was one. Furrier also interviewed John Chambers, who is one of the big gets I was looking at. I was jealous that I wasn't able to get there. I got to interview one of my favorite authors this year, Walter Isaacson, at the shows. When I look at, Elon Musk, of course, as a technologist, is, I'm amazed. I read his bio, I've heard some phenomenal interviews with him. Kara Swisher did a phenomenal sit-down on her podcast with him. Even the 60 Minutes interview was decent this year. >> The Joe Rogan one was great >> Yeah, so, you'd want to be able to sit down. I wouldn't expect Elon to be a 15-minute, rapid-fire conversation, like we usually have. But, we do some longer forms, sit down. So he would be one. Andrew Jassy, we've interviewed a number of times now. Phenomenal. We've got to get Bezos on the program. Some of the big tech players out there. Look, Larry Ellison's another one that we haven't had on the program. We've had Mark Hurd on the program, We've had lots of the Oracle executives. Oracle's one that you don't count out. They still have so many customers, and have strong power in new issues, So there are some big names. I do love some of the authors, that we've had on the program, some thought leaders in the space. Every time we go to a show, it's like, I was a little disappointed I didn't get to interview Jane Goodall, when she was at a show. Things like that. So, we ask, and never know when you can get 'em. A lot of times, it's individual stories of the users, which are phenomenal, and there's just thousands of good stories. That's why we go to some small shows, and make sure we always have some editorial coverage. So that, if their customers are comfortable sharing their story, that's the foundation our research was founded on. Peers sharing with their peers. Some of the most powerful stories of change, and taking advantage of new technologies, and really transforming, not just business, but health care and finance, and government. There's so much opportunity for innovation, and drivers in the marketplace today. >> Stu, I love it. Thanks for wrapping up 2018 for us, and giving us the predictions. CUBE nation, you heard it here. We gotta get Elon Musk, Jeff Bezos, and Larry Ellison on the CUBE this year. We could use your help. Stu, thank you, and CUBE nation, thank you for watching. (electronic techno music)

>> Live, from Washington, D.C. It's theCUBE, covering the AWS Public Sector Summit 2018. Brought to you by Amazon Web Services, and its ecosystem partners. (futuristic music) >> Hey, welcome back everyone. We're live in Washington, D.C. for Amazon Web Services Public Sector Summit. This is their big show for the public sector. It's like a mini reinvent for specifically the public sector. I'm John Furrier, your host, with Stu Miniman, my co-host this segment, and Stewart Mclaurin, president of the White House Historic Association, is our guest. I heard him speak last night at a private dinner with Teresa Carlson and their top customers. Great story here, Amazon success story, but I think something more we can all relate to. Stewart, thank you for joining us and taking the time, appreciate it. >> Thanks John, it's just great to be with you. >> Okay, so let's jump into it; what's your story? You work for the White House Historical Association, which means you preserve stuff? Or, you provide access? Tell the story. >> Well, we have a great and largely untold story, and a part of our partnership with Amazon Web Services is to blow that open so more people know who we are and what we do, and have access to the White House, because it's the people's house. It doesn't belong to any one particular president; it's your house. We were founded in 1961 by First Lady Jacqueline Kennedy, who realized that the White House needed a nonprofit, nonpartisan partner. We have no government funding whatsoever, completely private. So we fund the acquisition of art, furnishings, decorative arts for the White House, if a new rug is needed, or new draperies are needed on the State Floor, or a frame needs to be regilded. We also acquire the china, the presidential and first lady portraits that are done; we fund those. But more importantly, in my view, is our education mission that Mrs. Kennedy also started, to teach and tell the stories of White House history going back to 1792, when George Washington selected that plot of land and the architect to build that house that we know today. So we unpack those stories through publications, programs, lectures, symposia, and now this new multifaceted partnership with AWS. >> Let's talk about, first of all, a great mission. This is the people's house; I love that. But it's always the secret cloak and dagger, kind of what's going on in there? The tours are not always, they're probably packed when people go through there, but the average person on the street doesn't have access. >> Sure, well, your cable news channels handle the politics and the policy of the place. We handle the building and the history, and all that's taken place there, including innovation and technology. If you think of Thomas Edison and Alexander Graham Bell, and others that evolved their early technologies through the White House, about 500,000 people get a chance to go through the White House every year. And when you think about in that small space, the president and his family lives, the president and his staff work, it's the ceremonial stage upon which our most important visitors are received, and then about 500,000 people schlep through, so you imagine 500,000 people that are going through your house, and all of that takes place. But it's very important to us for people to be able to see up close and personal, and walk through these spaces where Lincoln walked, and Roosevelt worked. >> Is that what the book you have, and share the book 'cause it's really historic, and the app that you have with Amazon, I think this is a great-- >> Sure, this is a real prize from our office. Mrs. Kennedy wanted us to teach and tell the stories of White House history, and so the first thing she wanted was a guide book, because the White House never had one. So in 1962, she published this guide book with us, and this is her actual copy. Her hands held this book. This was her copy of the book. Now, we continue to update this. It's now in its 24th edition, and each new edition has the latest renovations and updates that the latest president has added. But it's now 2018. So books are great, but we want to be able to impart this information and experience to people not only around Washington, who are going through the White House, but across the country and around the world. So this app that we've developed, you get through WHExperience at the App Store, you have three different tours. If you're walking through the White House, tours are self-guided, so unless you know what you're looking at, you don't know what you're looking at. So you can hold up an image, you can see, it brings to life for you everything that you're looking at in every room. Two other types of tours; if you're outside the White House in President's Park, it will unpack and open the doors of these rooms for you virtually, so you can see the Oval Office, and the Cabinet Room, and the Blue Room, and the Green Room. If you're around the world, there's a third tour experience, but the best part of it is, empowered by Amazon recognition technology, and it allows people to take a selfie, and it analyzes that selfie against all presidential portraits and first lady portraits, and the spatial features of your face, and it will tell you you're 47% Ronald Reagan, or 27% Jackie Kennedy, and people have a lot of fun with that part of the app. >> (laughs) That's awesome. >> Stewart, fascinating stuff. You know, when I go to a museum a lot of times, it's like, oh, the book was something you get on the way home, because maybe you couldn't take photos, or the book has beautiful photos. Can you speak a little bit about how the technology's making the tours a little bit more interactive? >> Sure, well we love books, and we'll publish six hardbound books this year on the history of the White House, and those are all available at our website, whitehousehistory.org. But the three facets of technology that we're adapting with Amazon, it's the app that I've spoken about, and that has the fun gamification element of portrait analysis, but it also takes you in a deeper depth in each room, even more so than the book does. And we can update it for seasons, like we'll update it for the Fall Garden Tour, we'll update it for the Christmas decorations, we'll update it for the Easter Egg Roll. But another part of the partnership is our digital library. We have tens of thousands of images of the White House that have literally been in a domestic freezer, frozen for decades, and with AWS, we're unpacking those and digitizing them, and it's like bringing history to life for the first time. We're seeing photographs of Kennedy, Johnson, other presidents, that haven't been seen by anybody in decades, and those are becoming available through our digital library. And then third, we're launching here a chatbot, so that through a Lex and Polly technology, AWS technology, you'll be able to go to Alexa and ask questions about White House history and the spaces in the White House, or keyboard to our website and ask those questions as well. >> It's going to open up a lot of windows to the young folks in education too. >> It is. >> It's like you're one command away; Hey, Alexa! >> It takes a one-dimensional picture off of a page, or off of a website, and it gives the user an experience of touring the White House. >> Talk about your vision around modernization. We just had a conversation with the CEO of Tellus, when we're talking about government has a modernization approach, and I think Obama really put the stake in the ground on that; former President Obama. And that means something to a lot of people, for you guys it's extending it forward. But your digital strategy is about bringing the experience digitally online from historical documents, and then going forward. So is there plans in the future, for virtual reality and augmented reality, where I can pop in and-- >> That's right. We're looking to evolve the app, and to do other things that are AR and VR focused, and keep it cool and fun, but we're here in a space that's all about the future. I was talking at this wonderful talk last night, about hundreds of thousands of people living and working on Mars, and that's really great. But we all need to remember our history and our roots. History applies to no matter what field you're in, medicine, law, technology; knowing your history, knowing the history of this house, and what it means to our country. There are billions of people around the world that know what this symbol means, this White House. And those are billions of people who will never come to our country, and certainly never visit the White House. Most of them won't even meet an American, but through this app, they'll be able to go into the doors of the White House and understand it more fully. >> Build a community around it too; is there any online social component? You guys looking around that at all? >> All of this is just launched, and so we do want to build some interactive, because it's important for us to know who these people are. One simple thing we're doing with that now, is we're asking people to socially post and tag us on these comparative pictures they take with presidents and first ladies. So there's been some fun from that. >> So Stewart, one of the things I've found interesting is your association, about 50 people, and what you were telling me off-camera, there's not a single really IT person inside there, so walk us through a little bit about how this partnership began, who helps you through all of these technical decisions, and how you do some pretty fun tech on your space. >> Unfortunately, a lot of historical organizations are a little dusty, or at least perceived to be that way. And so we want to be a first mover in this space, and an influencer of our peer institutions. Later this summer, we're convening 200 presidential sites from around the country, libraries, birthplaces, childhood homes, and we're going to share with them the experience that we've had with AWS. We'll partner or collaborate with them like we're already doing with some, like the Lincoln Library in Illinois, where we have a digitization partnership with them. So with us, it's about collaboration and partnership. We are content rich, but we are reach-challenged, and a way to extend our reach and influence is through wonderful partnerships like AWS, and so that's what we're doing. Now another thing we get with AWS is we're not just hiring an IT vendor of some type. They know our mission, they appreciate our mission, and they support our mission. Teresa Carlson was at the White House with us last Friday, and she had the app, and she was going through and looking at things, and it came to life for her in a new real and fresh way, and she'd been to the White House many times on business. >> That's great; great story. And the thing is, it's very inspirational on getting these other historic sites online. It's interesting. It's a digital library, it's a digital version. So, super good. Content rich, reach-challenged; I love that line. What else is going on? Who funds you guys? How do you make it all work? Who pays the bills? Do you guys do donations, is it philanthropy, is it-- >> We do traditional philanthropy, and we'd love for anybody to engage us in that. During the Reagan Administration in 1981, someone had the brilliant idea, now if I'd been in the room when this happened, I probably would have said, "Okay, fine, do that." But thank goodness we did, because it has funded our organization all these years. And that's the creation of the annual, official White House Christmas ornament, and we feature a different president each year sequentially so we don't have to make a political decision. This year, it's Harry Truman, and that ornament comes with a booklet, and it has elements of that ornament that talk about those years in the White House. So with Truman, it depicts the south balcony, the Truman Balcony on the south portico. The Truman seal that eventually evolved into being the Presidential Seal. On the reverse is the Truman Blue Room of the White House. So these are teaching tools, and we sell a lot of those ornaments. People collect them; once you start, you can't stop. A very traditional thing, but it's an important thing, and that's been a lifeblood. Actually, Teresa Carlson chairs our National Council on White House History. John Wood, that you just had on before me, is on our National Council on White House History. These are some of our strong financial supporters who believe in our mission, and who are collaborating it with us on innovative ways, and it's great to have them involved with us because it brings life in new ways, rather than just paper books. >> Stewart, I had a non-technical question for you. According to your mission, you also obtained pieces. I'm curious; what's the mission these days? What sort of things are you pulling in? >> Well, there's a curator in the White House. It's a government employee that actually manages the White House collection. Before President and Mrs. Kennedy came into the White House, a new president could come in and get rid of anything they wanted to, and they did. That's how they funded the new, by selling the old. That's not the case anymore. With the Kennedys, there's a White House collection, like a museum, and so we'll work with the White House and take their requests. For example, a recent acquisition was an Alma Thomas painting. Alma Thomas is the first African American female artist to have a work in the White House collection; a very important addition. And to have a work in the White House collection, the artist should be deceased and the work over 25 years old, so we're getting more of the 21st century. The great artists of the American 20th century are becoming eligible to have their works in the collection. >> Stewart, thanks so much for coming on theCUBE and sharing your story. It's good to see you speak, and thanks for the ornament we got last night. >> Sure. Well, you've teased this ornament. Everybody's going to want and need one now, so go to whitehousehistory.org. >> John, come on, you have to tell the audience who you got face matched recognition with on the app. >> So who did you get face matched with? >> I think I'm 20% James Buchanan, but you got the Gipper. >> I'm Ronald Reagan. Supply-side economics, trickle-down, what do they call it? Voodoo economics, was his famous thing? >> That's right. >> He had good hair, John. >> Well, you know, our job is to be story tellers, and thank you for letting us share a little bit of our story here today. We love to make good friends through our social channels, and I hope everyone will download this app and enjoy visiting the White House. >> We will help with the reach side and promote your mission. Love the mission, love history, love the digital convergence while preserving and maintaining the great history of the United States. And a great, good tool. It's going to open up-- >> Amazon gave us these stickers for everybody who had downloaded the app, so I'm officially giving you your downloaded app sticker to wear. Stu, this is yours. >> Thank you so much. >> Thanks guys, really appreciate it. >> Thank so much, great mission. Check out the White House-- >> Historical Association. >> Historicalassociation.org, and get the White House app, which is WHExperience on the App Store. >> That's right. >> Okay, thanks so much. Be back with more, stay with us. Live coverage here at AWS, Amazon Web Services Public Sector Summit. We'll be right back. (futuristic music)

>> Announcer: From the VMware campus in Palo Alto, California, it's the Cube, covering Women Transforming Technology. >> Hi, Lisa Martin with the Cube, on the ground at VMware in Palo Alto, at the third annual Women Transforming Technology event, we're excited to welcome to the Cube, Caroline Hubbard, an Analyst at LinkedIn, and the founder of ThreadBred, Caroline, nice to have you here. >> Thank you for having me. >> So you, as young as you are, you're a speaker at this event, you spoke in >> Caroline: I am. >> The Emerging Leaders Track, tell me the name of your session, and what >> Caroline: Yeah. >> Some of the key messages were that you delivered today. >> Definitely, my session was called, "Stand up, Stand Out, "How to Become and Advocate for Change in the Workplace," and my session detailed my experiences thus far, navigating corporate America, not only as a woman, but as a person of color, and some of the really eye opening experiences I've had, in terms of the toxic cultures that are rampant in our organizations across America, and through this experience, I learned really valuable lessons. And two of those lessons are that performance and how you're perceived can only take you so far in an organization; ultimately, if you're not in a place that values your identity, or values you for your differences, not just in spite of your differences, then your chances of success are going to be limited, and if you allow toxic cultures to eat away at your own perception of self, then you're going to be in even more dangerous positions. So I sort of talked about how I learned those lessons, and provided a framework for which we can all go back to our companies and bring awareness to issues that are affecting underrepresented people. >> How did you hear about Women Transforming Technology? >> Yeah, so since I've moved here, 10 months ago, I've just been taking the city by storm, networking, joining lots of women's groups, to just try to find women with similar experiences as me; I'm from the east coast, so I don't really have that many friends or a network out here, and that's what I wanted to build, so through one of the women's groups I'm associated with, I was speaking with a friend, who was like, "Well, you should check out this conference," so I did that; I went online, and I connected with one of the program leads here, and we were able to talk a little bit about my experience, and I was invited to speak. >> Fantastic. >> Yeah. >> And now you can say you've spoken at an event where Laila Ali spoke this morning >> Caroline: I know >> That's an honor (laughing) >> She was so inspiring, because you know, you look at a woman like Laila, who's >> Right. >> Who you think is just born with confidence, and courage, and she talked about how a lot of that is true, very innate, but there was times where she kind of has to recheck >> Caroline: Yeah. >> Kind of do a gut check, and say, "Alright, I feel like "I'm kind of nocked back a bit," >> Caroline: Mm-hmm. >> I loved her recommendations for you know, like the Boy Scouts, what, always be prepared, >> Caroline: Yeah. >> But the preparation is really key; have you found that to be something that helps you kind of harness your inner mojo, your inner confidence? >> Absolutely. >> Whether you're speaking at Watermark, or you're here. >> Yeah, absolutely, and I come from a performing arts background, and I spent a lot of time on stage, and I just found that throughout my life, being on stage energizes me, and being able to connect with people and be fully transparent is something that's really refreshing, but with that, comes a lot of preparation, and I've spent hours, actually, last month when I did a similar talk, my mother and I were up until five A.M. the night before a big speech, just working and making sure it was perfect, and deliver the right message. So I definitely agree, preparation is always key; it helps you feel confident, but like she said, there are times when preparation isn't enough, and you just feel a little bit unprepared or un-confident, and that's okay >> Yeah. >> What really matters is how you bounce back from those instances in which you don't feel as confident. >> I agree, I felt very validated with Laila Ali >> Caroline: Yes. >> Saying sometimes I don't always feel my best, so tell me a little bit, before we get into ThreadBred, I want to talk to you about a little bit about this program that you're in at LinkedIn, where you get to in finance, you get to work in different parts of the business >> Caroline: Right. >> Yeah, it's a really unique program, it's a two year long program, for people directly out of college, that gives you a lot of exposure across the company, so it's technically under the business operations organization, so your first year is split between rotations in sales operations and business operations, and then the second year, you can have more of an elective choice, where you can sort of dabble in product marketing or corporate developments, so it's a really unique experience in that it allows you to see multiple parts of the business, and currently, I'm on the consumer product growth team, which is responsible for getting people to use our app, and I also focus a little bit on our SEO strategy, so it's really opened me up to the world of tech, and how large scale enterprise companies work, which has been exhilarating. >> What have been your experiences, in terms of the diversity not just at LinkedIn >> Caroline: Right, right. >> But as you say, you've been in the valley now, for about 10 months. >> Yeah. >> What are some of the observations that you have made? >> Yeah, I think that a lot of the workforces, actual workforces are reflective of the actual diversity that's in the city, and if you look at the city, first of all, it's not very diverse, so it's kind of impossible for the organizations to have that same diversity, so it's been a challenge; I think that LinkedIn has done an incredible job, given the fact that there are not equal amounts of multiple different demographics, and I think LinkedIn is very conscious of the problem, and we're actively working to solve it, so I feel good about that, but I have noticed that in terms of gender, in terms of race, not everyone is represented on equal levels, and representation is so important, because for other people who are coming in future generations, you can't be what you can't see, so if there aren't people that look like you, you're going to be discouraged from pursuing an opportunity there, when that opportunity might be perfect for you. So I'm really empowered and passionate about trying to increase representation for all people in these organizations. >> It's refreshing to be at a conference like WT squared, because the accountability is so key, and what they announced this morning, with VMware investing $15 million into an innovation lab for women's leadership; the fact that they're together, expanding this stand in VMware >> Caroline: Mm-hmm. >> Relationship it's been over the last five years, but actively going to be looking at what are these barriers; the diversity barriers that women are facing, how do they identify optimal ways to eradicate those barriers? >> Mm-hmm. >> Because VMware knows, and the McKinsey report that was actually cited in the press release >> Caroline: Yeah. >> That they came out with this morning, companies that have more diversity at the executive level, are 21% more profitable. >> Caroline: Yeah. >> So they're understanding this is going to not just be benefiting our culture and diversity or our chief people officer HR function >> Absolutely. >> This is actually something that will benefit the entire company. >> Yeah. >> And what does this company deliver? Technology that other businesses and people use, to better our lives, so they get that, and that's saying refreshing is >> Yeah. >> Kind of an understatement. >> That is, yeah. >> But it really is nice to see companies that are willing to go, "Hey, we want to know exactly what these problems "are, so that we can then be strategic "in how we can solve them." >> Exactly, it is refreshing, and I think that more and more companies are realizing that diversity is not a luxury or just sort of a platitude, it's something that is intrinsic to the business, and to the health of the business, and the retention of employees, and as more and more people begin to realize that, I think that we will get better at increasing representation down the line. >> You know, I talked with a lot of women today and wanted to get their thoughts on the MeToo movement, Time's Up; in the last six months, that erupted on the scenes >> Caroline: Yeah. >> Unlikely alliance with Hollywood, and the resounding opinions have been, actually, that's momentum that we can take advantage of; we should be leveraging this, because when you have a platform that's that big, and that global, >> Mm-hmm. >> For an issue that affects every industry, including us in technology >> Mm-hmm. >> That they actually saw that as kind of an elevation of the platform >> Caroline: Yeah. >> I'm curious what your thoughts are about that. >> Yeah, I actually spoke about MeToo, and a couple of other social movements in my talk earlier, and one of the reasons I started my blog, ThreadBred, is because I started to realize this really unique cultural moment, in which I've emerged into the workplace, which has been characterized by these social movements, and a lot of these social movements have been galvanized through social media; social media's been able to bring so much attention to important issues, and shift public perceptions, so with MeToo, a movement that was founded by an African-American woman in 2006, and then it sort of gained more momentum in 2017 when Alyssa Milano tweeted it out, and then to have, a month later, Jackie Speier, congresswoman of California, introduce the MeToo Congress Act, you know, changes happening at such a rapid pace. More so than it ever has in the past, so I'm really excited to be a part of that, and I'm really excited that we are seeing this much progress on this rate. >> We need to keep that going. >> We need to keep it going, absolutely. >> Tell me a little bit more about ThreadBred. >> Yeah, so ThreadBred started in 2014, just as a fun, personal blog; my friends and I were getting our first internships, the summer after our Freshman year of college, and we were all in different industries, and couldn't really, or didn't know where to go in terms of where to get advice about what to wear, and of course, we wanted to make a good impression, so I just started creating outfits, dressing my friends up, telling them, this is what you should wear when you go here or there, and it sort of turned into this personal branding, as a young professional blog, and I started writing more about what are some of the experiences that young people have, directly out of college? What are some of the things they wish they knew before they started their jobs? And then I restarted it when I entered the work world now, and because of what's happening in society, I wanted to shift the attention to focus on these important social issues, such as women's empowerment, the representation of underrepresented minorities, and I've been able to have a lot of great dialogs with people that I know, and people that I have just met, who might have opinions that are different from me, and I think those are the most interesting ones, because they're the learning opportunities, and it sort of transformed into this story space, where we can consolidate information and learn from each other. >> I love that; one of the things that I thought was really cool, when I walked into the event today, was there's a headshot area >> Caroline: Yeah. >> And there's a resume writing clinic and a LinkedIn profile clinic, as well, and you kind of think, those are really foundational pieces to help someone have a professional looking photo, that doesn't have like somebody's arm that you need cropped out. >> Caroline: Absolutely, yeah. >> Or you know, a strong LinkedIn profile, especially if you're young, maybe just finishing with school and don't have a ton of experience; those are really important foundational elements, and it sounds like what you've done with ThreadBred, >> Caroline: Yeah. >> To advise young people on how should you look professional; that's a really cool thing that you've done, there. >> Caroline: Thank you. >> It's an area where you might think it's a small thing, but I think that can be very impactful. >> Yeah, it's kind of like the things that nobody tells you once you go in, it's just we're trying to capture all of that knowledge in one place, and share it with as many people as possible. >> Yeah. >> Yeah. >> So if you look down, finishing in the next what, year or so, >> Caroline: Yeah >> Your two year program at LinkedIn. >> Caroline: Yeah. >> What direction do you think you'd want to go in? >> Well, I love LinkedIn, and when I interviewed, I actually said that I was like the physical manifestation of LinkedIn; I am a networking person, I love connecting people with opportunity, and I love LinkedIn's message of trying to create economic opportunity for the global workforce, and I think that it's really rare that you find a company that's for profit, that also has this really social impact admission, and I want to stay in this space as long as possible, but years down the line, I could envision myself being an entrepreneur, and starting my own company to focus specifically on problems affecting people of color and underrepresented people around the world. I think that that's what I've identified I'm passionate about, and that's what I want to pursue. >> I can feel that from you, so I think definitely entrepreneurial. >> Caroline: Thank you. >> Kind of in summary, what are some of the things that you're going to be taking away from this third annual Women Transforming Technology event? >> Yeah, absolutely, well, from the keynote earlier this morning, it's about listening to the inner voice inside of you, always finding that inner warrior as Leila Ali mentioned, because I think that's so important; I think life is about just having good days, and then having days where you're encountering adversity, and it doesn't matter how much adversity happens to you, it matters how you respond to that, so always leaning into that inner voice and then using your voice to empower other women around you, who might have similar experiences, but who don't necessarily know how to navigate the same situations is where you can be most helpful, so supporting women and always finding your inner strength is what I'm going to take away from today. >> I love that; I'm going to borrow that from you, that was fantastic >> Caroline: Okay. >> Well, Caroline, you're going to be a big star, I can already tell >> Caroline: Oh, thank you. >> It's really nice to hear someone that's so young, that sees the opportunities here, and wants to very naturally, make a difference in it; you're one to watch, >> Caroline: Thank you. >> For sure. >> Thank you. >> Lisa: Thanks for joining us. >> Thank you. >> We want to thank you; I'm Lisa Martin with the Cube, we are on the ground at VMware, at the third annual Women Transforming Technology event, thanks for watching. (upbeat techno)

>> Hey, welcome back, everybody. Jeff Frick here with theCUBE. It's International Women's Day 2018, there's stuff going on all around the world. We're up at the Accenture event at downtown San Fancisco. 400 people at the Hotel Nikko, lot of great panels, a lot of interesting conversations, a lot of good energy. Really about diversity and inclusion and not just cause it's the right thing to do, but it actually drives better business outcomes. Hm, how about that? So we're really excited to have our next guest, it's Vivienne Ming. She's a founder and chair of Socos Labs, Vivienne, welcome. >> It's a pleasure to be here. >> Yeah, so what is Socos Labs? >> So, Socos Labs is a think tank, it's my fifth company, because apparently, I can't seem to take a hint. And we are using artificial intelligence and neuroscience and economic theory to explore the future of what it means to be human. >> So who do you work with? Who are some of your clients? >> So we partner with enormous and wonderful groups around the world, for example, we're helping the Make A Wish Foundation help kids make better wishes, so we preserve what's meaningful to the child, but try and make it even more resonant with the community and the family that's around them. We've done wonderful work here with Accenture to look at what actually predicts the best career and life outcomes, and use that to actually help their employees. Not for Accenture's sake, but for the 425,000 people get to live better, richer lives. >> Right, right. That's interesting, cause that's really in line with that research that they released today, you know, what are these factors, I think they identified 40 that have a significant impact, and then a sub set of 14 within three buckets, it's very analytical, it's very center, it's great. >> I love numbers. I'm you know, by training, I'm a theoretical neuroscientist, which is a field where we study machine learning to better understand the brain, and we study the brain to come up with better machine learning. And then I started my first company in education, and to me, it's always about, not even just generating a bunch of numbers, but figuring out what actually makes a difference. What can you do? In education, in mental health, in inclusion, or just on the job, that will actually drive someone to a better life outcome. And one of those outcomes is they're more productive. >> Right, right. >> And they're more engaged on the job, more creative. You know, a big driver behind what I do is the incredible research on how many, it's called the Lost Einsteins Research. >> The Lost Einsteins. >> Lost Einsteins. >> So a famous economist, Raj Chetty at Stanford just released a new paper on this, showing that kids from high wealth backgrounds, are 10 times as likely as middle class peers to, for example, have patents or to have that big impact in people's lives. In our research, we find the same thing, but on the scales of orders of magnitude difference. What if every little kid in Oakland, or in Johannesburg, or in a rural village in India, had the same chances I had to invent and contribute. That's the world I want to live in. It's wonderful working with a group like Accenture, the Lego Foundation, the World Bank, that agree that that really matters. >> Right, it's just interesting, the democratization theme comes up over and over and over, and it's really not that complicated of a thing, right? If you give more people access to the data, more people access to the tools, it'd make it easier for them to manipulate the data, you're just going to get more innovation, right? It's not brain surgery. >> You get more people contributing to what we sometimes call the creative class, which you know, right now, probably is about 1.5% of the world population. Maybe 150, 200 million people, it sounds like a big number, but we're pushing eight billion. What would the world be like not if all of them, just imagine instead of 200 million people, it was 400. Or it was a billion people, what would the world be like if a billion people had the chance to really drive the good in our lives. So on my panel, I had the chance to throw out this line that I was quoted as saying once. "Ambitious men have been promising us rocket ships and AI, "and self-driving cars, "but if every little girl had been given the reins "to her own potential, we'd already have them". And we don't talk not just about every little girl, but every little kid. >> Right, right. >> That doesn't have the chance. You know, if even one percent of them had that chance, it would change the world. >> So you must be a happy camper in the world though, rendering today with all the massive compute, cloud delivery and compute and store it to anyone, I mean, all those resources asymptotically approaching zero cost and availability via cloud anywhere in this whole big data revolution, AI and machine learning. >> I love it. I mean, I wouldn't build AI, which that's, I'm a one trick pony in some sense. I do a lot of different work, but there's always machine learning under the hood for my companies. And my philanthropic work. But I think there is something as important as amazing a tool as it is, the connectivity, the automation, the artificial intelligence as a perhaps dominant tool of the future, is still just a tool. >> Jeff: Right. >> These are messy human problems, they will only ever have messy human solutions. But now, me as a scientist can say, "Here's a possible solution". And then me as an entrepreneur, or a philanthropist, can say, "Great. "Now with something like AI, we can actually share that "solution with everybody". >> Right. So give us a little bit of some surprise insights that came out of your panel, for which I was not able to attend, I was out here doing interviews. >> So you know, I would say the theme of our panel was about role modeling. >> So I was the weirdo outlier on the panel, so we had Oakland mayor Libby Schaaf, we had the CFO of the Warriors, Jennifer was great, and we talked about simply being visible, and doing the work that we do in AI, in sports, in politics. That alone changes people's lives, which is a well studied phenomenon. The number one predictor of a kid from an underrepresented population, taking a scholarship, you know, believing they can be successful in politics is someone from their neighborhood went before them and showed them that it was possible. >> And seeing somebody that looks like them in that role. >> And so seeing a CFO of the Warriors, one of the great sports teams in the world today... >> Right. >> Is you know, this little Filipino woman, to put it in the way I think other people would perceive her and realize no, she does the numbers, she drives the company, and it's not despite who she is, it's because she brought something unique to the table that no one else had, plus the smarts. >> Jeff: Right. >> And made a difference to see Libby Schaaf get up there, with a lot of controversy right now, in the bigger political context. >> Jeff: Yes, yes. >> And show that you can make a difference. When people marginalize you, when I went out and raised money for my first company, I had venture capitalists literally pat me on the head and treat me like a little girl, and what I learned very quickly is there are always going to be some one that's going to see the truth in what I can bring. Go find those people, work with them, and then show the rest of the world what's possible. >> Right. It's pretty interesting, Robin Matlock is a CMO at VMware, we do a lot of stuff with VMware, and they put in a women in tech lunch thing a couple years ago, and we were talking, and I was interviewing her, she said, you know, I'd never really took the time to think about it. I was just working my tail off, and doing my thing, and you know, suddenly here I am, I'm CMO of this great company, and then it kind of took her a minute, and somebody kind of said, wait, you need to either take advantage of that opportunity in that platform to help others that maybe weren't quite so driven or are looking for those role models to say, "She looks kind of like me, "maybe I want to be the CMO of a big tech company". >> Well part of what's amazing you know, I get to work in education and work force, and part of what's amazing, whether you're talking about parents or the C Suite, or politicians is... A lot of that role modeling comes just from you being you. Go out, do good work in the world. But for some people, you know, there's an opportunity that doesn't exist for a lot of others. I'm a real outlier. I was not born a woman. I went through gender transition, it was a long time ago, and so for most people like me, being open about who you are means losing your job, it means not being taken seriously in any way, I mean, the change over the last couple of years has been astonishing. >> Jeff: It's been crazy, right? >> But part of my life is being able to be that person. I can take it. You know, my companies have made money, my inventions I've come up with have literally saved lives. >> Right. >> No one cares, in a sense, who I am anymore. That allows me to be visible. It allows me to just be very open about who I am and what I've experienced and been through, and then say to other people, it's not about me, it's not about whether I'm happy. It's about whether I'm serving my purpose. And I believe that I am, and does anything else about me really matter in this world? >> Right. It really seems, it's interesting, kind of sub text of diversity inclusion, not so much about your skin color or things that are easy to classify on your tax form, but it's really more just being your whole you. And no longer being suppressed to fit in a mold, not necessarily that's good or bad, but this is the way we did it, and thank you, we like you, we hired you, here you go, you know? Here's your big stack of rags, here's your desk, and we expect you to wear this to work. But that to me seems like the bigger story here that it's the whole person because there's so much value in the whole versus just concentrating on a slice. >> You know, it's really interesting, again, this is another area where I get to do hard numbers research, and when I do research, I'm talking looking at 122 million people. And building models to explain their career outcomes, and their life outcomes. And what we find here is one, everybody's biased. Everybody. I can't make an unbiased AI. There are no unbiased rats. The problem is when you refuse to acknowledge it. And you refuse to do something about it. And on the other side, to quote a friend of mine, "Everybody is covering for something. "Everybody has something in their life that they feel like "compromises them a little bit". So you know, even if we're talking about you know, the rich white straight guy, everyone's favorite punching bag. And I used to be one of them, so I try and take it easy. It is, the truth is, every one of them is covering for something, also. And if we can say again, it's not about me, which amazingly, actually allows you to be you. It's not about what other people think of me, it's not about whether they always agree with everything I say, or that I agree with what my boss says. It is about whether I'm making a difference in the world. And I've used that as my business strategy for the last 10 years of my life, and even when it seems like the worst strategy ever, you know, saying no to being chief scientist after you know, Fortune 50 company, one after another. Every time, my life got better. And my success grew. And it's not just an anecdote. Again, we see it in the data. So you build companies around principles like that. Who are you? Bring that person to work, and then you own the leadership challenge up, and I'm going to let that person flourish. And I'm going to let them tell me that I'm wrong. They got to prove it to me. But I'm going to let 'em tell it me, and give them the chance. You build a company like that, you know, what's clear to me is over the next 10 years, the defining market for global competition will be talent. Creative talent. And if you can't figure out how to tap the entire global work force, you cannot compete in that space. >> Right. The whole work force, and the whole person within that work force. It's really interesting, Jackie from Intel was on the panel that I got to talk, to see if she talked about you know, four really simple things, you know? Have impact. Undeniable, measurable impact, be visible, have data to back it up, and just of course, be tenacious, which is good career advice all the time, but you know. >> It's always good. >> Now when you know, cause before, a lot of people didn't have that option. Or they didn't feel they had the option to necessarily be purpose driven or be their old self, because then they get thrown out on the street and companies weren't as... Still, not that inclusive, right? >> Vivienne: I get it, believe me. >> You get it. So it is this new opportunity, but they have to because they can't get enough people. They can't get enough talent. It's really about ROI, this is not just to do the right thing. >> If even if you look at it from a selfish standpoint, there is the entire rest of the professional world competing for that traditional pipeline to get into the company. So being different, being you, it's a-- I mean, forgive me for putting it this way, but it's a marketing strategy, right? This is how you stand out from everyone else. One of my companies, we built this giant database of people all over the world, to predict how good people were at their job. And our goal was to take bias out of the hiring process. And when I was a chief scientist of that company, every time I gave a talk in public, 50 people would come up afterwards and say, "What should I do to get a better job?" And what they really meant was, what should I write on my resume, you know, how should I position myself, what's the next hot skill? >> Right. >> And my advice, which I meant genuinely, even though I don't think they always took it as such, was do good work and share it with the world. Not just my personal experience. We see it again and again in these massive data sets. The people that have the exceptional careers are the ones that just went out there and did something because it needed to get done. Maybe they did it inside their last job, maybe they did it personally as a side project, or they did a start up, or philanthropy. Whatever it was they did it, and they did it with passion. And that got noticed. So you know, again, just sort of selfishly, why compete with the other 150 million people looking for that same desirable job when the person that you are, I know it's terrifying, it is terrifying to put yourself out there. But the person you are is what you are better at than everyone else in the world. Be that person. That is your route to the best job you can possibly get. >> By rule, right? You're the best you you can be, but by rule, you're not as good at being somebody else. >> It sounds like a corny line, but the science backs it up. >> That's great. All right Vivienne, I could go on for a very long time, but unfortunately, we're going to have to leave it there. I really enjoyed the conversation. >> It was a lot of fun. >> And thanks for spending a few minutes with us. All right, she's Vivienne, I'm Jeff, you're watching theCUBE from the Accenture Women in Tech event in downtown San Francisco. Thanks for watching. (upbeat electronic music)

>> Announcer: SiliconANGLE Media presents theCUBE! covering Alibaba Cloud's annual conference, brought to you by Intel. Now here's John Furrier.... >> Hi I'm John Furrier, with SiliconANGLE, Wikibon and theCUBE. I'm the co-founder based in Silicon Valley, California, Palo Alto, California, and I am here in Hangzhou, China for the Alibaba Cloud conference in Cloud City, it's the biggest cloud computing conference here in China. I'm excited to be here with Dr. Min Wanli, who's the Chief Data Scientist and General Manager of Big Data division at Alibaba Cloud. Dr. Wanli, thank you for spending time. >> Thank you for having me. >> We have seen a lot of data in the conversation here at the show, data technology's a big part of this new revolution, it's an industrial revolution that we've never seen before, a whole 'nother generation of technology. What does data technology mean to Alibaba? >> Okay, it means everything. So first off, our internal technical speaking, it's technology handling massive real-time data and streaming data, and that's of different variety. For instance the app for the mobile app, for system knock, the customer behavior, they click, and they click browsing of the digital image of each merchant and asking for the price and compare against another similar product. All these behaviors are translated as data, and this data will be further merged with the archived data and try to update the profile of this customer's interests, and then try to detect whether there's a good match of they current merchant with the customer intent. If the match is good, then will flash this to the top priority, the top spot. So that try to increase the conversion rate. So if the conversion rate is high, then our sales is high. So DT, data technology means everything to Alibaba. >> It's interesting, I find my observation here, it's so fascinating because in the old days, applications produced data, that was stored on drives. They'd go to data warehouses, and they'd analyze them. You guys, in Alibaba Cloud are doing something fundamentally different, that's exciting in the sense that you have data, people call it data exhaust or data in general, but you're reusing the data in the development in real-time. So it's not just data exhaust, or data from an application. You're using the data to make a better user experience and make the systems smarter and more intelligent. Did I get that right? >> Exactly, exactly. This is a positive feedback loop, in a way, so in the old-fashioned way, you archived the data for offline analysis and for post-event analysis, and trying to identify whether there's any room for improvement. But that's fine. But now people cannot wait, and we cannot wait. Offline is not enough. So we have to do this in real time, online, in a feedback version, in search of a way that we could capture exactly at the right moment, understand the intent of the customer, and then try to deliver the right content to the customer on the fly. >> Jackie Ma, or Jack Ma, your boss, and also Dr. Wong who I spoke with yesterday, talk about two things. Jack Ma talks about a new revolution, a new kind of industrial revolution, a smarter world, a better society. Dr. Wong talks about data flowing like a river, and you hear Hangzhou as an example, but it highlights something that's happening across the world. We're moving from a batch, slow world with data to one that's in motion and always real time. They're not necessarily mutually exclusive, but they're different. A data lake or a data river, whatever word you want, I don't really like the word data lake personally, I think it means, it's batch to me. But batch has been around for a while. Real time mixed streaming. This is something that's happening, and it's impacting the architecture and the value proposition of applications, and it's highlighted in Internet of Things, it's highlighted in examples that we're seeing that's exciting like the ET Brains. Can you share your view in your project around ET Brains, because that is not just one one vertical. It's healthcare, it's industrial, it's transportation, it's consumer, it's everything. >> Yeah, good question, so first of all I concur with you that data lake already exists, will continue to exist, because it's got its own value because our ET Brain for example, actually emerged from data lake, because it has to learn all the benchmark, the baseline model, the basic knowledge from the existing archive data, which is a data lake. However, that's not enough. Once you have the knowledge, you have the capability but you need to put that in action. So we are talking about data in motion, data in action. How do we do that? So once you have the training example, all the training data from data lake, and you train the brain, the brain is mature enough and in the next step you want to push the brain coupled with real-time streaming data, and then to generate real-time action in real-time manner in preemptive way, rather than posting in a reactive way. So for example, in transportation and travel, T and T, travel and transportation, and traffic management. So currently, all the authorities, they have access to real-time information, and then they do a post-event analysis if there's a traffic jam, and then they want to do some mitigation. However, the best scenario is, if you can prevent the traffic jam from happening in the first place, right, how can you foresee there will be, there would be, there could be traffic jam happen in 10 minutes from now, and then you take a preemptive strike, and then try to prevent that from happening. That's the goal ET Brain, in traffic management want to achieve. Like for example, you see the ambulance case, and once the ET Brain receives the message say the ambulance is going to go to Point A, pick up a patient, and carry that patient, rush them to Hospital B, and then it immediately calculates the right routing, the driving direction, and the calculate the ETA to every intermediate intersection and then try to coordinate with the traffic lights, traffic signal. All this systematic integration will create on demand a green wave for ambulance, but in the past ambulance is just by the siren, right. >> Yeah, this is fascinating, and also I'd like to get your thoughts, because you bring us something that's important, and that is, and I'd like to connect the dots for the audience, and that is, real time matters. If you're crossing the street, you can't be near real time, because you could get hit by a car. But also latency's important, also the quality of the data is good. I was talking to an executive who's laying out an architecture for a smart city, and he said, "I want the data in real time," and the IT department said, "Here it is, "it's in real time", and he says, "No, that's last year's data." And so the data has to be real time and the latency has to be low. >> Exactly. I completely agree. The latency has to be low. Unfortunately, in the current IT infrastructure, very often the latency exist. You cannot eliminate that, right? And then you have to live with that, so the ET Brain acknowledge the fact, in fact we have our own algorithm designed in a way that it can make a shortened prediction. So based on five minutes ago data, the data collected five minutes ago, and then it can project the next five minutes, next 10 minutes, what would be the data, and then use that to mitigate, or to conquer, to offset the latency. So we find that to be a good strategy, because it's relatively easy to implement, and it is fast and efficient. >> Dr. Wanli, fascinating conversation. I'd like to get your thoughts on connecting that big data conversation or data conversation to this event. This is a cloud computing event. We at theCUBE and SiliconANGLE and our Wikibon research team we go to all the events. But sometimes the big data events are about big data, Hadoop, whatever, and then you have cloud, talking about DevOPs, and virtual machines. This conference is not just a siloed topic. You have cloud computing, which is the compute, it's the energy, it's the unlimited compute potential, but it's also got a lot of data. You guys are blending it in. >> Exactly. >> Is that by design, and why is that important? >> It's by design. Actually, you cannot separate cloud from data, big data. Or you cannot talk big data without referring to cloud, because once the data is big, you need a huge computation power. Where does that come from? Cloud computing. So that means that data intelligence, all the value has to require a good technological tool to unleash the value. What's the tool? Cloud computing. For example, the first time IBM come up with a smart plan, a smart city, that's 2005 or 2006, around that time, there's no cloud computing yet, at the earliest emerging stage. And then we see what happens. And the smarter city and then gradually become IT infrastructure construction. But it's not DT, data technology. So they invested billions of dollars in the infrastructure level, and they collect so much data, but all the data become a burden to the government, to save, to archive the data or protect the data from hacking, right. Now, these days, if you have the cloud computing available, you can do real-time analytics to unleash the value in the first place, at the first moment you receive the data and then later on you know which data is more valuable, which data is of less value, and then you know how much you want to archive. >> Our Wikibon research team put out research this past year that said IT is no longer a department, it's everywhere, >> It's everywhere >> it supports your DT, data technology, it's a fabric. But one thing that's interesting going back to 2005 to now is not only the possibility for unlimited compute, is that now you're seeing wireless technologies significantly exploding in a good way, it's really happening. That's also going to be a catalyst for change. >> Definitely. >> What's your thoughts on how wireless connectivity, 'cause you have all these networks, you have to move data around, it has to be addressable, you have to manage security. That's a heavy load.\ what do you do, how are you guys doing that? >> Okay, very good question. We faced this challenge a couple of years ago, we realized that, because in Chinese domestic market, the users they are migrating from PC to mobile, and this create the mobile phone has wi-fi, right, so interacts with another AP, Access Point, right. So then how do we recognize our tracking, and recognizes ID identification, all this stuff, create huge headache to us, and this time, in this conference, we announce our solution for mobile, for mobile cloud. So what does that mean? So essentially, we have a cloud infrastructure product designed in order to do a real-time integration and do a data cleansing of the mobile data. I mean by mobile, and wireless as well. Wireless means even bluetooth, or even IoT, IoT solution also supported there. So this is a evolving process in the way. The first solution probably is less than perfect, but gradually, as we are expanding into more and more application scenario, and then we will amalgamate the solution and try to make it more robust. >> You guys have a good opportunity, and Alibaba Cloud certainly met with Karen Liu about the opportunity in North America and United States where I'm from. But Alibaba Cloud, and Alibaba Group, in the Alibaba Cloud has had a great opportunity, almost a green field, almost a clean sheet of paper, but you have a very demanding consumer base here in China. They're heavily on mobile as you pointed out, but they love applications. So the question I want to ask you is, and I'd love your thoughts on this. How do you bring that consumerization, its velocity, the acceleration of the changing landscape of the consumer expectation and their experience to small businesses and to enterprises? >> Ok, very good question. So user not just customer base, and the demanding customers in China trying to help us to harden our product, harden our solution, and to reduce the cost, the overall cost, and the economy of mass scale, economy of scale, and then once we reach that critical point, and then our service is inexpensive enough, and then the small and medium, SMB, small and medium business they could afford that. And in old days, SMB, they want to have access to high performance computing, but they do not have enough budget to afford the supercomputer. But these days now, because our product, our computation product, cloud product, big data product is efficient enough, so the total cost is affordable. And then you see that 80% of our customers of Alibaba, at least 80%, are actually SMB. So we believe the same practice can be applied to overseas market as well. >> You bring the best practices of the consumer and the scale of Alibaba Cloud to the small and medium-sized enterprises, and they buy as they grow. >> Exactly. >> They don't buy a lot upfront. >> Yeah, yeah, they buy on demand, as they need. >> That's the cloud, the benefit of the cloud. >> Exactly. >> Okay, the compute is great, you've got greatness with the compute power, it's going to create a renaissance of big data applications where you see that. What is your relationship with Intel and the ecosystem, because we see, you guys have the same playbook as a lot of successful companies in this open source era, you need horsepower and you need open source, what is Alibaba's strategy around the ecosystem, relationship with Intel, and how are you guys going to deal with partners? >> Yeah, first of all, so we really happy that we have Intel as our partner. In our most recent big data hackathon for the medical AI competition, and we just closed that competition, that data hackathon. Okay, very fascinating event, okay. Intel provided a lot of support. All the participants of this data hackathon, they do their computing leveraging on the Intel's products, because they do their image process. And then we provided the overall computing platform. Okay, this is a perfect example of how we collaborated with our technology partners. Beyond Intel, in terms of the ecosystem, first of all, we are open. We are building our ecosystem. We need partners. We need partners from pure technology perspective, and we also need partners from the traditional vertical sectors as well, because they provide us domain knowhow. Once we couple our cloud computing and big data technology with the domain knowhow, the subject matter expertise, well together the marriage will generate a huge value. >> That's fantastic, and believe me, open source is going to grow exponentially, and by 2025 we predict that it's going to look like a hockey stick. From the Linux foundation that's doing amazing work, you're seeing the Cloud Native Foundation. I want to get your thoughts on the future generation. >> Yeah, you mean open source? >> The future generation that's using open source, they're younger, you guys have tracked, you know the demographics in your employee base, you have a cloud native developer now emerging. They want to program the infrastructure as they go. They don't want to provision servers, they want the street lights to just work, whatever the project, the brains have to be in the infrastructure, but they want to be creative. You're bringing two cultures together. And you've got AI, it's a wonderful trend, machine learning is doing very well. How do you guys train the younger generation, what's your advice to people looking at Alibaba Cloud, that want to play with all the good toys? You got machine learning, you got AI, they don't want to necessarily baby, they don't want to program either. They don't want to configure switches. >> Yeah, very good question. Actually this is related to our product strategy. So in a way, like today we announce our ET Brain, so we are going to release this and share this as a platform to nurture all the creative mind, creative brains, okay, people, trying to leverage on this brain and then do the creative job, rather than worry about the underlying infrastructure, the basic stuff. So this is that part which we want to share with the young generation, tell them that unleash your creativity, unleash your imagination, don't worry about the hard coding part, and we already build the infrastructure, the backbone for you. And then image anything you think possible and then try to use ET Brain, try to explore that. And we provide the necessary tool and building blocks. >> And the APIs. >> And the APIs as well, yes. >> Okay, so I want to get your thoughts on something important to our audience, and that is machine learning, the gateway to AI. AI, what is AI? AI software, using cloud. Some will argue that AI hasn't really yet come on the scene but it's coming. We love AI, but machine learning is really where the action is right now, and they want to learn about how to get involved in machine learning. So what's your view on the role of machine learning, because now you have the opportunity for a new kind of software development, a lot of math involved, that's something that you know a lot about. So is there going to be more libraries? What's your vision on how machine learning moves from a bounded use case to more unbounded opportunities, because, I'm a developer, I want the horizontally scalable resource of the cloud, but I'm going to have domain expertise in a vertical application. So I need to have a little bit of specialism, and I want the scalability. So data's got to move this way and it's got to be up this way. >> Yes, yeah, okay, let me put it this way. So first off, for people who are really interested in AI, or they want to work on AI, my recommendation first of all, you got to learn some mathematics. Why, because all the AIs and machine learnings is talking about algorithms, and those algorithms are actually all about math, mathematics, the formula, and also the optimization, how to speed up the convergence of the algorithms, right. So all this maths is important, okay. And then if you have that math background, and then you have the capability to judge or to see next, which algorithm, or which machine software is suitable to solve the vertical problems. Very often the most popular algorithm may not be the right one to solve the specific vertical problems. So you're going to the way, capability to differentiate and to see that and make the right choice. That's the first recommendation. The second recommendation, try to do as many type of examples as possible, try to get your hands on, don't stop at looking at the function specification and oh, this is a function and input, output, da da da, but you need to get your hands dirty, get your hands on the real problem, the real data. So that you can have a feeling about how powerful it is or how bad or how good it is. Once you have this kind of experience, and then you do have capability, you gradually build up a cumulative capability to make a right choice. >> This is fascinating, Dr. Wanli, this is fantastic. I want to follow up on that because you're bringing up, in my mind I can almost see all these tools. There's an artisan culture coming on. You're seeing that. Dr. Wong discussed that with me yesterday. Artisans meeting technologists, scientists and creatives. UI, we're seeing evolutions in user experience that's more art. And so culture's important. But the machine learners of the algorithms, sometimes you have to have a lot of tools. If you have one tool, you shouldn't try to use tools for other jobs. So bring this up. How should a company who's architecting their business or their application look at tooling, because on one hand, there's the right tool for the right job, but you don't want to use a tool for a job that it's not designed for. To your point. Tools, what's your advice and philosophy on the kinds of toolings and when to engage platforms, relationship between platforms and tools. >> Okay, then put it this way. So, this is a decision based on a mixture of different criteria together. So first of all, from technology perspective, and secondly from the business perspective. From technology perspective I would say if your company's critical competence is technical stuff, and then you've got to have your own tool, your own version. If you only rely on some existing tool from other companies, your whole business actually is dependent on that, and this is the weakest link, the most dangerous link. But however, very often to develop your own version of the tool takes forever, and market wouldn't give you so much time. And then you need too strike a balance, how much I want to get involved for self development and how much for in-house development, and it's how much I want to buy in. >> And time. >> And time as well, yes. And another one is that you've got to look at the competitive landscape. If this tool actually has already existed for many years and many similar product in the market, and the problem is not a good idea to reproduce or reinvent, and then you're going to why not buy it, you take that for granted. And it think that's a fact, and then you build a new fact, right. So this is another in terms of the maturity of the tool, and then you need to strike a balance. And in the end, in the extreme case, if your business, your company is doing a extremely new, innovative, first of a kind study or service, you probably need some differentiate, and that differentiator probably is a new tool. >> Final question for you. For the audience in America, in Silicon Valley, what would you like to share from your personal perspective about Alibaba Cloud that they should know about? Or they might not know about and should know about. >> Okay, 'cause I worked in the US for 16 years. To be frank, I knew nothing about Alibaba until I came back. So as a Chinese overseas, I'm so ignorance about Alibaba until I came back. So I can predict, I can guess, more or less, in the overseas market, in US customers, they probably know not that much about Alibaba or Alibaba Cloud. So my advice and from my personal experience, I say, first of all, Alibaba is a global company, and Alibaba Cloud is a global company. We are going to go global. It's not only a Chinese company, for example. We are going to serve customers overseas market in Europe and North America and Southeast Asia. So we want to go global first. And second, we are not only doing the cloud. We are doing blending of cloud and big data and vertical solutions. I call this VIP. V for vertical, I for innovation. P for product. So VIP is our strategy. And the innovation is based upon our cloud product and big data product. >> And data's at the center of it. >> Data is the center of this, and we already got our data technique, our data practice from our own business, which is e-commerce. >> And you're solving some hard problems, the ET Brain's a great playground of AI opportunity. You must be super-excited. >> Yeah, yeah, right, right, okay. >> Are you having fun? >> Yes, a lot of fun. Very rewarding experience. A lot of dreams really come true. >> Well, certainly when you come to Silicon Valley, I know you have a San Mateo office, we're in Palo Alto, and this is theCUBE coverage of Alibaba Cloud. I'm John Furrier, co-founder of SiliconANGLE, Wikibon research and theCUBE, here in China covering the Alibaba Cloud, with Dr. Wanli, thanks for watching.

>> SiliconANGLE Media presents... theCUBE! Covering AlibabaCloud's annual conference. Brought to you by Intel. Now, here's John Furrier... >> Hello everyone, welcome to Silicon Angle's theCUBE here on the ground, in Hangzhou, China. We're here at the Intel Booth as part of our coverage, exclusive coverage of Alibaba Cloud Conference here in the cloud city. I'm John Furrier, the co-founder of SiliconANGLE, Wikibon and theCUBE. And I'm here with CJ Bruno, who is the Corporate Vice President and General Manager of Global Accounts of the sales and marketing group at Intel. That's a mouthful but basically you run a lot of the major accounts, you bring a lot of value to Intel Supplier to these big clouds. >> I do, John. We look after our top 20 or so largest partners and customers around the world. Amazing like Alibaba, edge to cloud enterprises, deep rich engagements, just an exciting, exciting time to be in the business with these big customers. >> And there's no borders to the cloud so its not as easy as saying PC, like people might think of Intel in the old days. You guys have these major cloud providers, there's a lot of intel inside so to speak but that value is enabling a new kind of functionality. We're hearing it here at the show. >> You are. We work together with partners like Ali, in the area of such big artificial intelligence development, big data analytics and of course, the cloud. We've been working with them for over 12 years now and you can see the advancements and the services that they're providing to their customers, not only domestically, here in China but on a global stage as well. >> Its interesting, Intel, you've been working with these guys for 12 years, what a journey, from an entrepreneurial 12 guys in a dorm room, or an apartment for Jackie Ma, that he talks about all the time, to now the powerhouse. What's it like, because these guys have an interesting formula going on here. They're bringing culture and art, with science, kind of sounds like Steve Jobs, technology meets liberal arts, bringing a cultural aspect. How far have they come? Give us some insight into where they've come from and where you think they're going. >> Its amazing, Jack Ma, yesterday in his keynote, talked about this event eight years ago. 120 people, John, we're standing amongst 60,000 or so, in this event today, just eight short years later. Its amazing what they've been able to do. They're driving innovation, this is not a copy economy, it's an innovation economy. They invest, very high-degree of technical acumen. Willingness to break barriers, try things people have not. Fail fast and correct. Take risks. They're entrepreneurs at heart, they're technologists in their bloodstream and they really invest to win. >> You guys are supplying. We talked to people who talk about Photonics, Deeraj Malik, who's really going deep on these pathways around. Some of the Intel innovations, some of it's like wow, mind-blowing. The other end is just practical stuff, making it easier, faster, simpler to run things. IoT, their big use case, I mean you can't get any more sexier than looking at a city cloud that's actually running the city with traffic and all those IoT devices, so what is the big thing that you guys do for Alibaba? Talk about that journey because its not one thing, what is it? What is the magical formula? >> Sure, of course, first off we deliver, we think, world-class ingredients to their world-class cloud. And enable them to deliver amazing services to their customer, at the base level. But we really work together to solve societal problems. Look at the precision medical cloud that we announced last April together, John. Genome sequencing, solving people's cancer problems, in a matter of days, instead of months. Just one example of the real use case that we bring these technologies to bear on and have an amazing influence. We work on them with the Tenatchi Medical Imaging Competition. 3,000 entrants competing to see who can identify lung cancer quickest, and we have some winners selected, just this week. So these things are real, taking this technology, solving real life problems, and business problems, around the globe. >> And its not just the big, heaving lifting technology that moves the needle, like you were mentioning but its also the micro technologies, like FPGA, you guys have got lot of things. This is like the new Intel, so I'd love to get your thoughts, if you can just take a moment to share the journey that Intel is on right now because you gave a talk yesterday, a kind of a keynote, onstage. What is the Intel journey right now look like? >> We're transforming ourselves from a PC centric company to a company that runs the cloud and powers countless numbers, billions and billions of smart-connected devices. That's a big journey we're on. We've diversified our business significantly in a five year period, John. Driving our data-center business, our IoT business, our programmable logic business as you said, our friends from former Alterra are now two years inside Intel. Our memory business, our NSG technologies, 3D NAND Optane, driving breakthroughs in SSDs and of course new technologies that we're exploring, like drones and neuromorphic computing, making sure we never miss the next big thing. >> I've been following Intel for 30 years of my career and life, as an initial user-developer and now in the media. It's interesting, Intel has never done it alone, it's always been part of the ecosystem. You have brought a lot of goods to the party, so to speak, in technology, Moore's law and the list is endless. Now is an end to end game but you look at 5G for instance, you kind of connect the dots, put a radio frequency cloud over a city and you got to run the IoT devices like a city brain, they're showing here. You got to tie it together with programmable arrays, it's a hardware thing but now the software guys are doing it. You've got cloud native with the Linux Foundation, that's DevOps. You've got data centers that are 10 to one silicon to the edge, this is a wide opportunity, how do you guys make sense of it to customers? Because its a complex story. >> It is John, look, we're the ultimate ingredient supplier. We're bringing forward technologies in artificial intelligence, in 5G, in VR and AR, areas that are just autonomous everything. Autonomous driving in particular. These are big investment areas we're driving into that require an enormous amount to compute, storage, networking, connectivity and we're making the investments to make sure we're critical partners with our customers, in all those huge growth areas. Making us a big growth company now. >> I had a great conversation with Dr. Wong, who's the founder of Alibaba Cloud, he's on the Technology Steering Committee for Alibaba Group and yesterday they just announced a 15 billion dollar investment over three years for FinTech, across the board IoT, AI, collaborate with scientists as well as artisans. This is a big deal. >> It is John, this is exactly an example of what I mentioned earlier. These guys invest to win and they have a will to win. And they want to pioneer and they want to innovate and they put their money where their mouth is, in that announcement, its pretty exciting. >> So the cloud serves quite a market, doing really well. Your global accounts are doing well, certainly in Asia and People's Republic of China, PRC, as you guys call it, extremely well but now there's a Renaissance in cloud in general, so we're expecting to see a lot more cloud service providers, maybe not as big as Alibaba but Alibaba is going to start getting customers that become SaaS companies, that's technically a cloud service provider if you think about it, if they have an application, how do you look at that mark? >> We see what is known as the super seven in the industry, the large folks, both US based and China based but then we've identified the next 60-70 next wave CSPs that are growing vibrantly around the globe and there's a long tail of another 120 that we're interacting with. You're absolutely on point, an exploding area. Significant double-digit growth for years to come and just solving, big, big life and business problems. >> So at SiliconANGLE also silicon is in the name and Wikibon Research is really big in China, here, interesting dynamic that's happening here with the data and the software and was brought up with Dr. Wong about the IoTs, kind of a nuanced point but I want to get it out for the folks watching that you're going to start to see new compute at the edge because data is now the currency of the future. It needs to flow, it's like water but at the edge it can be expensive, low latency that table stakes that everyone wants to get to. You're going to see a lot more compute or silicon at the edge of network. Internet of things coming, your view on that? >> There's no question John, that's exactly the way we see it. The time to get the data back to the long-haul data center, is very expensive and very challenging and requires an absolute redo of the network. We're moving to compute closer and closer to the data, of course, the cloud remains a vital, vital part of that but we move that compute capability closer to where the data is sensed, you can analyze it quicker, you can make faster decisions and you can implement those decisions at the edge. >> CJ, final question for you, obviously Alibaba, big part of their growth strategy is going outside mainland China, obviously doing very well here, not to knock them there but great opportunity to go into the global marketplace, specifically North America. That's going to put more competition, competition was good but it's also going to require more growth. How are you helping Alibaba and how does your relationship at Intel expand with Alibaba? >> We work with Alibaba, not only on the technical front of course but on their go-to-market plans, on ecosystem development plans and even some business models. We do that across our entire customer and partner base, John. We're seeing this explosive growth in cloud and being able to work with our partners on all four of those fronts; technology development, ecosystem development, business model development, are obviously a benefit to both of us. >> Alibaba is going to need some help because you know its competitive, Amazon had a nice run for a while, Microsoft nibbling at the heels, Google and now Alibaba coming in. Competition is good. >> We're proud to call all those innovators our customers and we work hard everyday to earn their business. >> Final, final question, this one just popped in my head. What should folks in America know about this PRC market or China market that they may not know about? Obviously they read what they read in the paper. They see the security hacks, they see the crypto-currency temporarily on hold but blockchain certainly has a lot of promise, but it's a dynamic market here. A lot of of opportunities. What should that audience know about the China market? >> I think the first thing they should know is that if they haven't come to experience it themselves they should. The scale of the opportunity, the scale of the country is like nothing people have ever seen before. As I said, the investments they're making-to innovate, to drive an innovation economy is breakthrough. You take that scale and that investment and this is a market to be reckoned with. >> Congratulations on the 12 year run with Alibaba, and now Alibaba Cloud. Looking really, really, strong, love the culture, got to unique twist; artistry and scientific cultures coming together, looking good. >> Absolutely John, thanks for letting us tell our story. >> CJ Bruno, Group Vice President, General Manager Global Accounts for Intel. I'm John Furrier with SiliconANGLE, thanks for watching.

>> SiliconANGLE Media presents theCUBE! Covering the Alibaba Cloud annual conference. Brought to you by Intel. Now, here's John Furrier... >> Hello everyone, welcome to exclusive coverage with SiliconANGLE, Wikibon, and theCUBE here in Hangzhou, China for Alibaba Cloud's annual event here in Cloud City, the whole town is a Cloud. This is their event with developers, music festivals, and again, theCUBE coverage. Our next guest is Dhiraj Mallick, who is the Vice President of the Data Center Group, and the General Manager of Innovation, Pathfinding, and Architecture Group. That's a mouthful. Basically the CTO of the Data Center Group, trying to figure out the next big thing. >> That's right, John. >> Thanks for spending the time. >> It's my pleasure. >> We're here in China, it's-- You know in the U.S., we're looking at China, and we say okay, the fourth largest Cloud, Alibaba Cloud? >> Yes. >> Going outside of Mainland China, going global. You guys are strategic partners with them. >> Yes. >> They need a lot of compute, they need a lot of technology. Is this the path that you're finding for Intel? >> Yeah, so we've been collaborators with Alibaba for over 10 years, and we view them as a very strategic partner. They're one of the Super Seven, which is our top seven Cloud providers, and certainly in China, they're a very relevant customer for many years. We engage with them on a variety of fronts. On the technology side, we engage with them on what their key pinpoints are, what is the problems they want to be solving three to five years out, and then we co-develop, or co-architect solutions with them. >> So, I want to get your take on the event here in China, and how it relates to the global landscape, because I, it's my first time here, and I was taken back by the booth. I walked through Alibaba's booth, and obviously Jack Ma is inspirational. Steve Jobs like the culture, and artistry and science coming together, but I walked through the booth, it's almost too good to be true. They've got Quantum Computing, a Patent Wall, they've got Hybrid Cloud, they got security, they have IoT examples with The City Brain, a lot of great tech here at Alibaba Cloud. >> So I think the technologies that they're investing in are very, very impressive. Most cloud companies are probably not as far along as them, and looking at such a broad range of technologies, the Brain Project is really exciting, because it's going to be the Nexus of smart cities, both in China, as well as globally. The second thing that's very interesting is their research and investments in Quantum. While Quantum is not here today, it's certainly on the frontier, and Intel also has significant investments in sort of unpacking where Quantum will go, and what promises it offers to address. >> What I find interesting is that also hearing the positioning of, I kind of squint through the positioning, they're almost talking Cloud-native, DevOps, but they have all this goodness under the hood, and they're kind of talking IT-transitioning to Data Technology. Everything's about data to these guys, not just collecting data, using data with software. Now, that's really critical, because isn't that software-defined, data-driven is a hot trend? >> Yes, software-defined and data-driven is a very hot trend, in fact at Intel our CEO and us all believe that we've entered the data economy, and that the explosion in data is, and the thirst for analyzing that data to be able to drive smart business analytics is really the key to this digital revolution. I was reading an industry report by one of the analysts that said by 2019 there would have been over 100 billion dollars spent on business intelligence. And so, the real key is this data economy. >> The intersection of things, and even industrial internet, IIot, Industrial Iot, with artificial intelligence AI, intelligence Intel inside that word, interesting play on words-- >> Yes. >> Is coming together, and we've covered what you guys were doing on Mobile World Congress this year, where 5G was clearly an end-to-end architecture. You got FPGAs, all this goodness here going on. So that's 5G, and that's going to fuel a lot of IoT if you think of it like that way, but now AI. >> Yes. >> It's Software. How does that connect? Because that's the path we see forward on the Wikibon analyst side, we see software eating the world, but data eating software. And now you got 5G creating more data. >> Yeah, so the way we look at it at Intel is, we have data-center technologies that are fueled by the growth at the Edge by IoT devices, because they're creating demand for more processing capability to be able to unpack and analyze that information, and it's a self-fulfilling circle. We call it the virtual cycle of growth, because the data center feeds IoT demand and then IoT feeds the data center. And so it's the combination of those. What 5G does, is 5G forms the connectivity fabric between the data center and the Edge. It allows data to be pre-positioned at the correct places in the network, so that you minimize latencies through the network, and can process or do the analytics on it as quickly as you possibly can. >> So we were talking before we came on camera about Jack Ma, they call him Jackie Ma here, keynote being very inspirational, and talking moving to a new industrial era, a digital economy, all that good stuff, very, very inspirational. Let's translate that into the data center transformation, because we're seeing the data center and the Cloud with Hybrid Cloud become really critical to support what you were just talking about which is, how do you put it all together? It sounds so easy, but it really is difficult. >> It is, and so our vision is that in order to be able to fulfill this data economy, we will need to have five key innovations in the data center. The first innovation, in no particular order, is that the data center will be frictionless. And what I mean by frictionless, is that there will be zero to low latencies in order to provide that real-time experience at the Edge. So latency is extremely critical, and the way we believe that that can be achieved is by moving from copper to light. And Intel has significant investments in leadership products and silicon photonics that will enable switches to be based on photonics. It'll enable CPUs, and server hosts to be based on light. So we believe that light is a critical aspect to this success. The second aspect of frictionless is the need for liquid cooling and that was in the keynotes from Simon Hu this morning, that the liquid cooling is going to be essential to be able to enable a lot more horsepower in these data centers to be able to handle the volume of data that's coming. >> So you guys obviously with the photonics and the liquid cooling, you guys have been working on this in your labs for a long time, it's great R&D, but you need the connective tissue because with 5G you're now talking about a ubiquitous RF cloud, powering autonomous vehicles. We're seeing the Brain Project here, ET Brain, the City Brain-- >> Yes. >> Which is essentially IoT and big data being a big application that they're showcasing. What's the connective tissue? How does that work, from the data center, to the Edge? What's Intel's position? How do you see it? And what's going to unfold in front of our eyes? >> Yeah, so two things, so number one, I believe that the data center is boundary-less. It's not based on four physical walls. It's a connected link between the data center, and all the Edge devices that you called IoT. In order to fulfill this, you have to have 5G technology. We're invested in Silicon, in radio technologies, as well as in driving the 5G industry in consortia, to be able to bring 5G solutions to market. We think that 5G, as well as a tiered architecture between the Edge to the center, where you do some processing at the Edge, the radio stations, some in intermediate data centers, and then some in the back end Cloud data center, is what's going to be essential, and Intel has significant investments, both in developing this distributed hierarchical architecture, as well as in 5G. >> That's a great point. I want to just unpack that, and double-click on it a little bit, because you mentioned data at the Edge, and you also said earlier, low latency. Okay, a lot of people have been talking about, it costs you speed and time to move data around. So there's no real one general architecturing, where you have to kind of decide the architecture for the use case. >> Yes. >> So, the beauty is in the eye of the beholder, whoever has the workloads or the equipment. >> Yes. >> How do you look at that, because now you're thinking about, if I don't want to move data around, maybe you shouldn't, maybe you want to move data around. How does that fit with the Cloud of model, because we're seeing Cloud being a great use case for IoT in one instance, and maybe not in another. How do you think about that? How should practitioners think about the data architecture? >> Yeah, so our vision is that the Cloud changes from a centralized Cloud, to a distributed Cloud, and is amorphoused between the Edge where the IoT devices are, and the backend, and the way to think about it perhaps, is to say that storage as people have envisioned it, as being centralized, that paradigm has to change, and storage has to become distributed, such that data is available at different points in the network, and my vision is that you don't want to move data around, you want to minimize data movement for most use cases, and you want to have it pre-positioned on the 5G network, and you want to move the compute to the data, that's more energy-efficient. >> So I got to ask you, as someone who's doing the path-finding, which is the future path for Intel, and innovation and architecture. I was talking with some practitioners recently at another event, and trying to find someone, because I don't speak Chinese very well. But they asked me the same question. It matters what's in my Cloud. And what they mean by their Cloud, either on-premise private Cloud that they're putting together, operating model of their business, now going Cloud-like. But also as they pick their Cloud provider, they want to have multi-Cloud, and so what's in their Cloud, and their Cloud provider's matters. You guys are the inside of the Cloud across many spectrums, Intel. >> Yes. >> How should a customer think about that question? What's in my Cloud? Why should it matter, and it should matter. What's your take on that, and what should they look for? >> Yeah, so my take is that for years we've had the debate of whether it's public Cloud, or private Cloud, or on-prem Cloud. Our view is that the world is Hybrid, which is why we are big supporters of Alibaba, and the Hybrid Cloud movement, and as such, if it's Hybrid, it sort of suggests that the end state is that there'll be about an equal amount of applications that run on public versus private, and so I think the number of applications have an affinity to move into the public Cloud, like mail, and then there's other applications that you might care more about the compliance and security that you would say have an affinity to being on-prem. >> Also you mentioned that there's no walls, it's boundary-less in the data center. Okay, there's no door, there's no mote, you can't put a firewall on that door, unlimited access surface area for security. Obviously security hacks are big. We found out today that Israel had hacked, and notified the NSA. Hacking is a huge problem. Equifax is going to be another one. How should customers protect themselves? >> It's a very fair question John. This is one of the side-effects of saying that the data center will be boundary-less. We now have to have security technologies that can, we've effectively expanded the attacks of security in a significant way, but I don't think the answer is to say we need to move backwards and not adopt this boundary-less Cloud. I think we want to adopt it, and we want to develop technologies. So at Intel, we are developing multiple isolation technologies that allow different VM and container tenants to be isolated from other tenants. >> And this was your point earlier, making the device more intelligent, whether that's more on-board memory, and more chips. >> Yes. >> That's what you were kind of referring to, is that right? >> That's correct. >> Okay great, so I want to get one kind of off-the-wall question, since I have you on here. It's just a brain trust here from Intel, which it's great to have him here. Distributed computing has been around for awhile, we know all about that. Network effects, distributed computing, the computer industry. But now we're seeing a trend with decentralization. Blockchain is one shining example. Russia just banned cryptocurrency. This poses a architectural challenge. What's your thoughts on the decentralization, and distributed architectures that are emerging? Opportunity is scary. How should customers think about decentralization? >> Well certainly there's a security challenge, as we just spoke, related to this. But I think the computer industry has oscillated, depending on the era and the needs between centralized and decentralized a number of times now. And we're going through an era where decentralization makes sense, because we expect 30 to 50 billion devices at the Edge, and so you can't handle that with a centralized model, primarily due to three reasons, number one, just moving that volume of data would be very expensive to do over the network. Second there'll be a number of applications that are latency-sensitive. And third, you might care about data federation, and crossing country boundaries in a number of cases. So I think for the use case that we have with IoT, we have to adopt decentralized and distributed. >> So, if The Brain is processing and data, and you've got plenty of it at Intel with more compute power, what's the central nervous system, the metadata? >> Well, actually look at the central nervous system as the 5G distributed network that enables the end-points, or the nerve endings if you will, to be connected to the spinal cord. >> Okay so a final question for you, I really appreciate you spending the time. >> Sure, it's been a pleasure. >> Intel's been a wave company in its generation, and obviously Moore's law, it's not well documented. It seems that Moore's law is every year some journalist claims Moore's law is dead, and that it never goes away, so we expect more and more innovation coming from Intel. You guys have surfed many waves. In your opinion, what waves are coming? Because it feels like the waves are big now, but a lot of people think that there's bigger waves coming. That the big wave set is coming in. What's the technology wave that you're looking at from a path-finding, innovation standpoint, that customers should look for, maybe prepare for. It could be further out coming in. What's the big wave coming in, obviously AI was seeing these things. What's your focus on that? >> So, a number of them. I think, you know distributed computing is not a solved problem yet. But certainly it needs to be solved to be able to address these end-point challenges. Another great example I think, is around visual computing. So in the past, most of the type of data that people handled, was textual. But that's moving to visual very rapidly, and there's so many examples. You brought up the City Brain Project as an example. But video and analyzing images, requires a different kind of art. Different compression techniques. If a human doesn't need to see it, you perhaps don't have to have as high a resolution, and so there's a number of ships in the assumption space. And so I think for me, visual computing is a great opportunity, as well as a wave, that's coming at us. >> And the software too. So the final question, final, final question. Alibaba here, are connecting the dots. You can see where it's going. How do you see the Cloud service provider opportunity, because obviously they're a Cloud service provider on paper, but they're big, they're a Native Cloud now, like with the big guys like Amazon, Google, Microsoft. But we're seeing an emergence of new class of Cloud service provider. Certainly our research is showing that what was a very thin neck in the power laws, now expanding into a much bigger range, where VARs and value-edited software developers are going to start doing their own Cloud-like solutions with the Native Clouds, because they need horizontally scalable data infrastructure, connective tissue, and Edge devices from Intel, but they're going to provide software expertise that's vertically specialized, whether it's traffic, IoT, or oil and gas, or financial, Fintech. The specialism of application developers combined with horizontally scalable Cloud, it seems like a renaissance in the Cloud service provider market. Do you see that as well, and how should the industry think about this potential renaissance? >> So I think there's two possibilities. One is for the vast majority of functions that people run in the public Cloud, I think one possibility is that there's a consolidation amongst a few players. But I think your point's a very good one. That they are specialized services that companies are able to provide, where they're able to carve out a niche, and become a Cloud provider for that particular set of functions, as well as there's a second reason that motivates regional Cloud providers to succeed, again, because of data federation requirements, as well as local proximal, proximity to the end-points. I think these two phenomena are likely to drive the emergence of regional Clouds, as well as specialized Clouds, like you described to perform certain functions. >> And potentially a new kind of ecosystem development. >> Yes. >> And this is, then you guys are all about ecosystems, so is Alibaba. >> That's right. >> Dhiraj, thanks so much for coming on theCUBE, this is exclusive CUBE coverage with SiliconANGLE, and Wikibon here in China with Intel's booth here. Talking about AI, and the future of the data center and Cloud. I'm John Furrier, thanks for watching.