>>Oracle continues to enhance my sequel Heatwave at a very rapid pace. The company is now in its fourth major release since the original announcement in December 2020. 1 of the main criticisms of my sequel, Heatwave, is that it only runs on O. C I. Oracle Cloud Infrastructure and as a lock in to Oracle's Cloud. Oracle recently announced that heat wave is now going to be available in AWS Cloud and it announced its intent to bring my sequel Heatwave to Azure. So my secret heatwave on AWS is a significant TAM expansion move for Oracle because of the momentum AWS Cloud continues to show. And evidently the Heatwave Engineering team has taken the development effort from O. C I. And is bringing that to A W S with a number of enhancements that we're gonna dig into today is senior vice president. My sequel Heatwave at Oracle is back with me on a cube conversation to discuss the latest heatwave news, and we're eager to hear any benchmarks relative to a W S or any others. Nippon has been leading the Heatwave engineering team for over 10 years and there's over 100 and 85 patents and database technology. Welcome back to the show and good to see you. >>Thank you. Very happy to be back. >>Now for those who might not have kept up with the news, uh, to kick things off, give us an overview of my sequel, Heatwave and its evolution. So far, >>so my sequel, Heat Wave, is a fully managed my secret database service offering from Oracle. Traditionally, my secret has been designed and optimised for transaction processing. So customers of my sequel then they had to run analytics or when they had to run machine learning, they would extract the data out of my sequel into some other database for doing. Unlike processing or machine learning processing my sequel, Heat provides all these capabilities built in to a single database service, which is my sequel. He'd fake So customers of my sequel don't need to move the data out with the same database. They can run transaction processing and predicts mixed workloads, machine learning, all with a very, very good performance in very good price performance. Furthermore, one of the design points of heat wave is is a scale out architecture, so the system continues to scale and performed very well, even when customers have very large late assignments. >>So we've seen some interesting moves by Oracle lately. The collaboration with Azure we've we've covered that pretty extensively. What was the impetus here for bringing my sequel Heatwave onto the AWS cloud? What were the drivers that you considered? >>So one of the observations is that a very large percentage of users of my sequel Heatwave, our AWS users who are migrating of Aurora or so already we see that a good percentage of my secret history of customers are migrating from GWS. However, there are some AWS customers who are still not able to migrate the O. C. I to my secret heat wave. And the reason is because of, um, exorbitant cost, which was charges. So in order to migrate the workload from AWS to go see, I digress. Charges are very high fees which becomes prohibitive for the customer or the second example we have seen is that the latency of practising a database which is outside of AWS is very high. So there's a class of customers who would like to get the benefits of my secret heatwave but were unable to do so and with this support of my secret trip inside of AWS, these customers can now get all the grease of the benefits of my secret he trip without having to pay the high fees or without having to suffer with the poorly agency, which is because of the ws architecture. >>Okay, so you're basically meeting the customer's where they are. So was this a straightforward lifted shift from from Oracle Cloud Infrastructure to AWS? >>No, it is not because one of the design girls we have with my sequel, Heatwave is that we want to provide our customers with the best price performance regardless of the cloud. So when we decided to offer my sequel, he headed west. Um, we have optimised my sequel Heatwave on it as well. So one of the things to point out is that this is a service with the data plane control plane and the console are natively running on AWS. And the benefits of doing so is that now we can optimise my sequel Heatwave for the E. W s architecture. In addition to that, we have also announced a bunch of new capabilities as a part of the service which will also be available to the my secret history of customers and our CI, But we just announced them and we're offering them as a part of my secret history of offering on AWS. >>So I just want to make sure I understand that it's not like you just wrapped your stack in a container and stuck it into a W s to be hosted. You're saying you're actually taking advantage of the capabilities of the AWS cloud natively? And I think you've made some other enhancements as well that you're alluding to. Can you maybe, uh, elucidate on those? Sure. >>So for status, um, we have taken the mind sequel Heatwave code and we have optimised for the It was infrastructure with its computer network. And as a result, customers get very good performance and price performance. Uh, with my secret he trade in AWS. That's one performance. Second thing is, we have designed new interactive counsel for the service, which means that customers can now provision there instances with the council. But in addition, they can also manage their schemas. They can. Then court is directly from the council. Autopilot is integrated. The council we have introduced performance monitoring, so a lot of capabilities which we have introduced as a part of the new counsel. The third thing is that we have added a bunch of new security features, uh, expose some of the security features which were part of the My Secret Enterprise edition as a part of the service, which gives customers now a choice of using these features to build more secure applications. And finally, we have extended my secret autopilot for a number of old gpus cases. In the past, my secret autopilot had a lot of capabilities for Benedict, and now we have augmented my secret autopilot to offer capabilities for elderly people. Includes as well. >>But there was something in your press release called Auto thread. Pooling says it provides higher and sustained throughput. High concerns concerns concurrency by determining Apple number of transactions, which should be executed. Uh, what is that all about? The auto thread pool? It seems pretty interesting. How does it affect performance? Can you help us understand that? >>Yes, and this is one of the capabilities of alluding to which we have added in my secret autopilot for transaction processing. So here is the basic idea. If you have a system where there's a large number of old EP transactions coming into it at a high degrees of concurrency in many of the existing systems of my sequel based systems, it can lead to a state where there are few transactions executing, but a bunch of them can get blocked with or a pilot tried pulling. What we basically do is we do workload aware admission control and what this does is it figures out, what's the right scheduling or all of these algorithms, so that either the transactions are executing or as soon as something frees up, they can start executing, so there's no transaction which is blocked. The advantage to the customer of this capability is twofold. A get significantly better throughput compared to service like Aurora at high levels of concurrency. So at high concurrency, for instance, uh, my secret because of this capability Uh oh, thread pulling offers up to 10 times higher compared to Aurora, that's one first benefit better throughput. The second advantage is that the true part of the system never drops, even at high levels of concurrency, whereas in the case of Aurora, the trooper goes up, but then, at high concurrency is, let's say, starting, uh, level of 500 or something. It depends upon the underlying shit they're using the troopers just dropping where it's with my secret heatwave. The truth will never drops. Now, the ramification for the customer is that if the truth is not gonna drop, the user can start off with a small shape, get the performance and be a show that even the workload increases. They will never get a performance, which is worse than what they're getting with lower levels of concurrency. So this let's leads to customers provisioning a shape which is just right for them. And if they need, they can, uh, go with the largest shape. But they don't like, you know, over pay. So those are the two benefits. Better performance and sustain, uh, regardless of the level of concurrency. >>So how do we quantify that? I know you've got some benchmarks. How can you share comparisons with other cloud databases especially interested in in Amazon's own databases are obviously very popular, and and are you publishing those again and get hub, as you have done in the past? Take us through the benchmarks. >>Sure, So benchmarks are important because that gives customers a sense of what performance to expect and what price performance to expect. So we have run a number of benchmarks. And yes, all these benchmarks are available on guitar for customers to take a look at. So we have performance results on all the three castle workloads, ol DB Analytics and Machine Learning. So let's start with the Rdp for Rdp and primarily because of the auto thread pulling feature. We show that for the IPCC for attended dataset at high levels of concurrency, heatwave offers up to 10 times better throughput and this performance is sustained, whereas in the case of Aurora, the performance really drops. So that's the first thing that, uh, tend to alibi. Sorry, 10 gigabytes. B B C c. I can come and see the performance are the throughput is 10 times better than Aurora for analytics. We have done a comparison of my secret heatwave in AWS and compared with Red Ship Snowflake Googled inquiry, we find that the price performance of my secret heatwave compared to read ship is seven times better. So my sequel, Heat Wave in AWS, provides seven times better price performance than red ship. That's a very, uh, interesting results to us. Which means that customers of Red Shift are really going to take the service seriously because they're gonna get seven times better price performance. And this is all running in a W s so compared. >>Okay, carry on. >>And then I was gonna say, compared to like, Snowflake, uh, in AWS offers 10 times better price performance. And compared to Google, ubiquity offers 12 times better price performance. And this is based on a four terabyte p PCH workload. Results are available on guitar, and then the third category is machine learning and for machine learning, uh, for training, the performance of my secret heatwave is 25 times faster compared to that shit. So all the three workloads we have benchmark's results, and all of these scripts are available on YouTube. >>Okay, so you're comparing, uh, my sequel Heatwave on AWS to Red Shift and snowflake on AWS. And you're comparing my sequel Heatwave on a W s too big query. Obviously running on on Google. Um, you know, one of the things Oracle is done in the past when you get the price performance and I've always tried to call fouls you're, like, double your price for running the oracle database. Uh, not Heatwave, but Oracle Database on a W s. And then you'll show how it's it's so much cheaper on on Oracle will be like Okay, come on. But they're not doing that here. You're basically taking my sequel Heatwave on a W s. I presume you're using the same pricing for whatever you see to whatever else you're using. Storage, um, reserved instances. That's apples to apples on A W s. And you have to obviously do some kind of mapping for for Google, for big query. Can you just verify that for me, >>we are being more than fair on two dimensions. The first thing is, when I'm talking about the price performance for analytics, right for, uh, with my secret heat rape, the cost I'm talking about from my secret heat rape is the cost of running transaction processing, analytics and machine learning. So it's a fully loaded cost for the case of my secret heatwave. There has been I'm talking about red ship when I'm talking about Snowflake. I'm just talking about the cost of these databases for running, and it's only it's not, including the source database, which may be more or some other database, right? So that's the first aspect that far, uh, trip. It's the cost for running all three kinds of workloads, whereas for the competition, it's only for running analytics. The second thing is that for these are those services whether it's like shit or snowflakes, That's right. We're talking about one year, fully paid up front cost, right? So that's what most of the customers would pay for. Many of the customers would pay that they will sign a one year contract and pay all the costs ahead of time because they get a discount. So we're using that price and the case of Snowflake. The costs were using is their standard edition of price, not the Enterprise edition price. So yes, uh, more than in this competitive. >>Yeah, I think that's an important point. I saw an analysis by Marx Tamer on Wiki Bond, where he was doing the TCO comparisons. And I mean, if you have to use two separate databases in two separate licences and you have to do et yelling and all the labour associated with that, that that's that's a big deal and you're not even including that aspect in in your comparison. So that's pretty impressive. To what do you attribute that? You know, given that unlike, oh, ci within the AWS cloud, you don't have as much control over the underlying hardware. >>So look hard, but is one aspect. Okay, so there are three things which give us this advantage. The first thing is, uh, we have designed hateful foreign scale out architecture. So we came up with new algorithms we have come up with, like, uh, one of the design points for heat wave is a massively partitioned architecture, which leads to a very high degree of parallelism. So that's a lot of hype. Each were built, So that's the first part. The second thing is that although we don't have control over the hardware, but the second design point for heat wave is that it is optimised for commodity cloud and the commodity infrastructure so we can have another guys, what to say? The computer we get, how much network bandwidth do we get? How much of, like objects to a brand that we get in here? W s. And we have tuned heat for that. That's the second point And the third thing is my secret autopilot, which provides machine learning based automation. So what it does is that has the users workload is running. It learns from it, it improves, uh, various premieres in the system. So the system keeps getting better as you learn more and more questions. And this is the third thing, uh, as a result of which we get a significant edge over the competition. >>Interesting. I mean, look, any I SV can go on any cloud and take advantage of it. And that's, uh I love it. We live in a new world. How about machine learning workloads? What? What did you see there in terms of performance and benchmarks? >>Right. So machine learning. We offer three capabilities training, which is fully automated, running in France and explanations. So one of the things which many of our customers told us coming from the enterprise is that explanations are very important to them because, uh, customers want to know that. Why did the the system, uh, choose a certain prediction? So we offer explanations for all models which have been derailed by. That's the first thing. Now, one of the interesting things about training is that training is usually the most expensive phase of machine learning. So we have spent a lot of time improving the performance of training. So we have a bunch of techniques which we have developed inside of Oracle to improve the training process. For instance, we have, uh, metal and proxy models, which really give us an advantage. We use adaptive sampling. We have, uh, invented in techniques for paralysing the hyper parameter search. So as a result of a lot of this work, our training is about 25 times faster than that ship them health and all the data is, uh, inside the database. All this processing is being done inside the database, so it's much faster. It is inside the database. And I want to point out that there is no additional charge for the history of customers because we're using the same cluster. You're not working in your service. So all of these machine learning capabilities are being offered at no additional charge inside the database and as a performance, which is significantly faster than that, >>are you taking advantage of or is there any, uh, need not need, but any advantage that you can get if two by exploiting things like gravity. John, we've talked about that a little bit in the past. Or trainee. Um, you just mentioned training so custom silicon that AWS is doing, you're taking advantage of that. Do you need to? Can you give us some insight >>there? So there are two things, right? We're always evaluating What are the choices we have from hybrid perspective? Obviously, for us to leverage is right and like all the things you mention about like we have considered them. But there are two things to consider. One is he is a memory system. So he favours a big is the dominant cost. The processor is a person of the cost, but memory is the dominant cost. So what we have evaluated and found is that the current shape which we are using is going to provide our customers with the best price performance. That's the first thing. The second thing is that there are opportunities at times when we can use a specialised processor for vaccinating the world for a bit. But then it becomes a matter of the cost of the customer. Advantage of our current architecture is on the same hardware. Customers are getting very good performance. Very good, energetic performance in a very good machine learning performance. If you will go with the specialised processor, it may. Actually, it's a machine learning, but then it's an additional cost with the customers we need to pay. So we are very sensitive to the customer's request, which is usually to provide very good performance at a very low cost. And we feel is that the current design we have as providing customers very good performance and very good price performance. >>So part of that is architectural. The memory intensive nature of of heat wave. The other is A W s pricing. If AWS pricing were to flip, it might make more sense for you to take advantage of something like like cranium. Okay, great. Thank you. And welcome back to the benchmarks benchmarks. Sometimes they're artificial right there. A car can go from 0 to 60 in two seconds. But I might not be able to experience that level of performance. Do you? Do you have any real world numbers from customers that have used my sequel Heatwave on A W s. And how they look at performance? >>Yes, absolutely so the my Secret service on the AWS. This has been in Vera for, like, since November, right? So we have a lot of customers who have tried the service. And what actually we have found is that many of these customers, um, planning to migrate from Aurora to my secret heat rape. And what they find is that the performance difference is actually much more pronounced than what I was talking about. Because with Aurora, the performance is actually much poorer compared to uh, like what I've talked about. So in some of these cases, the customers found improvement from 60 times, 240 times, right? So he travels 100 for 240 times faster. It was much less expensive. And the third thing, which is you know, a noteworthy is that customers don't need to change their applications. So if you ask the top three reasons why customers are migrating, it's because of this. No change to the application much faster, and it is cheaper. So in some cases, like Johnny Bites, what they found is that the performance of their applications for the complex storeys was about 60 to 90 times faster. Then we had 60 technologies. What they found is that the performance of heat we have compared to Aurora was 100 and 39 times faster. So, yes, we do have many such examples from real workloads from customers who have tried it. And all across what we find is if it offers better performance, lower cost and a single database such that it is compatible with all existing by sequel based applications and workloads. >>Really impressive. The analysts I talked to, they're all gaga over heatwave, and I can see why. Okay, last question. Maybe maybe two and one. Uh, what's next? In terms of new capabilities that customers are going to be able to leverage and any other clouds that you're thinking about? We talked about that upfront, but >>so in terms of the capabilities you have seen, like they have been, you know, non stop attending to the feedback from the customers in reacting to it. And also, we have been in a wedding like organically. So that's something which is gonna continue. So, yes, you can fully expect that people not dressed and continue to in a way and with respect to the other clouds. Yes, we are planning to support my sequel. He tripped on a show, and this is something that will be announced in the near future. Great. >>All right, Thank you. Really appreciate the the overview. Congratulations on the work. Really exciting news that you're moving my sequel Heatwave into other clouds. It's something that we've been expecting for some time. So it's great to see you guys, uh, making that move, and as always, great to have you on the Cube. >>Thank you for the opportunity. >>All right. And thank you for watching this special cube conversation. I'm Dave Volonte, and we'll see you next time.

>>the Cube presents H p E discover 2022. Brought to you by H P E. >>Okay, we're back at HPD. Discovered 2022 This is Day Three. We're kind of in the mid point of day three. John Furry and Dave Volonte Wall to wall coverage. I think there are 14th hp slash hp Discover we've sort of documented the history of the company over the last decade. Plus, I'm not a is here is executive vice president at Infosys and Cejudo. Sankaran Kutty is the CEO and vice president of Infosys. Infosys doing some amazing work in the field with clients. Guys, Thanks for coming on the Cube. Thank >>you for the opportunity. >>Yeah, absolutely so. Digital transformation. It's all the buzz word kind of pre pandemic. It was sort of Yeah, you know, we'll get there a lot of lip service to it. Some Some started the journey and then, of course, pandemic. If you weren't digital business, you are out of business. What are the trends that you're seeing now that we're exiting the isolation economy? >>Yeah, um, again, as you rightly called out pre pandemic, it was all about using sort of you know innovation at scale as one of the levers for digital transformation. But if you look at now, post Pandemic, one of the things that we see it's a big trend is at a broad level, right? Digital transformation is not about cost. Take out. Uh, it's all about growth, right? So essentially, uh, like, uh, what we hear from most of the CEO s and most of the customers and most of the executives in the tech company, Digital transformation should be used for business growth. And essentially, it means three things that we see three trends in that space. One is how can you build better products and solutions as part of your transformation strategy? How can you basically use digital transformation to expand into new markets and new new territories and new regions? And the third is, how can you better the experience for your customers? Right. So I think that is broadly what we see as, uh, some other things. And essentially, if you have better customer experience, they will buy more. If you expand into new markets, your revenue will increase. If you actually build better products and solutions, consumers will buy it right, so It's basically like a sort of an economy that goes hand in hand. So I would say the trend is clearly going towards business growth than anything else when it comes to the, >>you know, follow up on that. We had I d. C on yesterday and they were sharing with some of their high level numbers. We've looked at this and and and it seems like I t spending is pretty consistent despite the fact that, for example, you know, the to see the consumer businesses sort of tanking right now. Are you seeing any pullback or any evidence that people are pulling the reins back on the digital transformation Or they just going because if they don't keep keep moving fast, they're gonna fall behind. What are you seeing there? Absolutely. >>In fact, you know what? What we call them as the secular headwinds, right? I mean, if you look at the headwinds here, we see digital transformation is in the minds of everybody, every customer, right. So while there are budget constraints, where are all these macro tailwinds as we call with respect to inflation, with respect to what's happening with Russia and Ukraine with respect to everything that's happening with respect to supply chain right. I think we see some of those tail headwinds. But essentially, digital transformation is not stopping. Everybody is going after that because essentially they want to be relevant in the market. And if they want to be relevant in the market, they have to transform. And if they have to transform, they have to adopt digital transformation. >>Basically, there's no hiding anymore. You know, hiding and you can't hide the projects and give lip service because there's evidence of what the consequences are. And it can be quantified. Yes, you go out of business, you lose money. You mentioned some of the the cost takeouts growth is yes. So I got given the trends and the headwinds and the tail winds. What are you guys seeing as the pattern of companies that came out of the pandemic with growth? And what's going on with that growth driver? What are the elements that are powering companies to grow? Is that machine learning? Is that cloud scales and integration? What are some of the key areas that's given that extra up into the right? >>Yes, I I would say there are six technologies that are defining how growth is being enabled, right? So I think we call it as cloud ai edge five g, Iot and of course, everything to do with a And so these are six technologies that are powering digital transformation. And, uh, one of the things that we are saying is more and more customers are now coming and saying that we want to use these six technologies to drive business outcomes. Uh, for example, uh, we have a very large oil and gas customer of ours who says that, you know, we want to basically use cloud as a lever to Dr Decarbonization. E S G is such a big initiative for everybody in the SGS in the minds of everybody. So their outcome of using technology is to drive decarbonization. And they don't make sure that, you know, they achieve the goals of E. S G. Right There is another customer of ours in the retail space. They are saying we want to use cloud to drive experience for our employees. So I would say that you know, there is pretty much, you know, all these drivers which are helping not just growing their business, but also bettering the experience and meeting some of the organisation goals that they have set up with respect to cloud. So I would say Cloud is playing a big role in every digital transformation initiative of the company. >>How do you spend your time? What's the role of the CEO inside of a large organisation like Infosys? >>So, um, one is in terms of bringing in an outside in view of how technology is making an impact to our customers. And I'm looking at How do we actually start liberating some of these technologies in building solutions, you know, which can actually drive value for our customers? That's one of the focus areas. You know what I do? Um, And if you look at some of the trends, you know what we have seen in the past years as well as what we're seeing now? Uh, there's been a huge spend around cloud which is happening with our customers and predominantly around the cloud Native application development, leveraging some of the services. What's available from the cloud providers like eh? I am l in Hyoty. Um, and and there's also a new trend. You know what we are seeing off late now, which is, um, in terms of improving the experience overall experience liberating some of the technologies, like technologies like block, block, chain as well as we are, we are right, and and this is actually creating new set of solutions. Um, new demands, you know, for our customers in terms of leveraging technologies like matadors leveraging technologies like factory photo. Um, and these are all opportunities for us to build solutions, you know, which can, you know, improve the time to market for our customers in terms of adopting some of these things. Because there has been a huge focus on the improved end user experience or improve experience improved, uh, productivity of, uh, employees, you know, which is which has been a focus. Uh, post pandemic. Right? You know, it has been something which is happening pre pandemic, but it's been accelerated Post pandemic. So this is giving an opportunity for for my role right now in terms of liberating these technologies, building solutions, building value propositions, taking it to our customers, working with partners and then trying to see how we can have this tightly integrated with partners like HP E in this case, and then take it jointly to the market and and find out you know, what's what's the best we can actually give back to our customers? >>You know, you guys have been we've been following you guys for for a long, long time. You've seen many cycles, uh, in the industry. Um, and what's interesting to get your reaction to what we're seeing? A lot of acceleration points, whether it's cloud needed applications. But one is the software business is no longer there. It's open source now, but cloud scale integrations, new hybrid environment kind of brings and changes the game, so there's definitely software plentiful. You guys are doing a lot of stuff with the software. How are customers integrated? Because seeing more and more customers participating in the open source community uh, so what? Red hat's done. They're transforming the open shift. So as cloud native applications come in and get scale and open source software, cloud scale performance and integrations are big. You guys agree with that? >>Absolutely. Absolutely. So if you if you look at it, um, right from the way we can't socialise those solutions, um, open source is something What we have embedded big way right into the solution. Footprint. What we have one is, uh, the ability for us to scale the second is the ability for us to bring in a level of portability, right? And the third is, uh, ensuring that there is absolutely no locking into something. What we're building. We're seeing this this being resonated by our customers to because one is they want to build a child and scalable applications. Uh, it's something where the whole, I would say, the whole dependency on the large software stacks. Uh, you know, the large software providers is likely diminishing now, right? Uh, it's all about how can I simplify my application portfolio Liberating some of the open source technologies. Um, how can I deploy them on a multi cloud world liberating open standards so that I'm not locked into any of these providers? Um, how can I build cloud native applications, which can actually enable portability? And how can I work with providers who doesn't have a lock in, you know, into their solutions, >>And security is gonna be embedded in everything. Absolutely. >>So security is, uh, emperor, right from, uh, design phase. Right? You know, we call it a secure by design And that's something What? We drive for our customers right from our solutions as well as for developing their own solutions >>as opposed to secure by bolt on after the fact. What is the cobalt go to market strategy? How does that affect or how you do business within the HP ecosystem? Absolutely. >>I think you know what we did in, uh, in 2000 and 20. We were the first ones, uh, to come out with an integrated cloud brand called Cobalt. So essentially, our thought process was to make sure that, you know, we talk one consistent language with the customer. There is a consistent narrative. There is a consistent value proposition that we take right. So, essentially, if you look at the Cobalt gold market, it is based on three pillars. The first pillar is all about technology solutions. Getting out of data centres migrating were close to cloud E r. P on Cloud Cloud, Native Development, legacy modernisation. So we'll continue to do that because that's the most important pillar. And that's where our bread and butter businesses right. The second pillar is, uh, more and more customers are asking industry cloud. So what are you specifically doing for my industry. So, for example, if you look at banking, uh, they would say we are focused on Modernising our payment systems. We want to reduce the financial risk that we have because of anti money laundering and those kind of solutions that they're expecting. They want to better the security portion. And of course, they want to improve the experience, right? So they are asking for each of these imperatives that we have in banking. What are some of those specific industry solutions that you are bringing to the table? Right. So that's the second pillar of our global go to market. And the third pillar of our go to market as soon as I was saying is looking at what we call us Horizon three offerings, whether it is metal wars, whether it is 13.0, whether it is looking at something else that will come in the future. And how do we build those solutions which can become mainstream the next 18 to 24 months? So that's essentially the global >>market. That's interesting. Okay, so take the banking example where you've got a core app, it's probably on Prem, and it's not gonna have somebody shoved into the cloud necessarily. But they have to do things like anti money, money laundering and know your ky. See? How are they handling that? Are they building micro services? Are you building for them microservices layers around that that actually might be in the cloud or cloud Native on Prem and Greenway. How is that? How are customers Modernising? >>Absolutely brilliant question. In fact, what we have done is, uh, as part of cobalt, we have something called a reference. Architecture are basically a blueprint. So if you go to a bank and you're engaging a banking executive, uh, the language that we speak with them is not about, uh, private cloud or public cloud or AWS or HP or zero, right? I mean, we talk the language that they understand, which is the banking language. So we take this reference architecture, and we say here is what your core architecture should look like. And, as you rightly called out, there is K. I see there is retail banking. There is anti money laundering. There is security experience. Uh, there are some kpi s and those kind of things banking a PSR open banking as we call, How do we actually bring our solutions, which we have built on open source and something that are specific to cloud and something that our cloud neutral and that's what we take them. So we built this array of solutions around each of those reference architectures that we take to our customers. >>Final question for you guys. How are you guys leveraging the H, P E and new Green Lake and all the new stuff they got here to accelerate the customers journey to edge the cloud? >>So I would say it on three areas right now. This is one is Obviously we are working very closely with HP in terms of taking out solutions jointly to the market and, um, leveraging the whole green late model and providing what I call it as a hyper scale of like experience for our customers in a hybrid, multi cloud world. That's the first thing. The second thing is Onion talked about the cobalt, right? It's an important, I would say, an offering from, uh, you know and offering around cloud from our side. So what we've done is we've closely integrated the assets. You know what I was referring to what we have in our cobalt, uh, under other Kobold umbrella very closely with the HP ecosystem, right? You know, it can be tools like the Emphasis Polly Cloud Platform or the Emphasis pollinate platform very tightly integrated with the HP stack, so that we could actually offer the value proposition right across the value chain. The thought of you know we have actually taken the industry period, like what again mentioned right in terms of rather than talking about a public cloud or a private cloud solution or an edge computing solution. We actually talk about what exactly are the problem statements? What is there in manufacturing today? Or it's there in financial industries today? Or or it's in a bank today or whatever it's relevant to the industry. That's an industry people. So we talk right from an industry problem and and and and and and build that industry, industry people solutions, leveraging the assets, what we have in the and the framework that we have within the couple, plus the integrated solutions. What we bring along with HB. That's that's Those are the three things, what we do along with >>it and that that industry pieces do. There's a whole data layer emerging those industries learning cos they're building their own clouds. Look, working with companies like you because they want to monetise. That's a big part of their digital strategy, guys. Thanks so much for coming on the cue. Thank you. Appreciate your time. Thank >>you. Thank you very much. Really appreciate. >>Thank you. Thank you for watching John and I will be back. John Ferrier, Development at HPD Discovered 2022. You're watching the queue? >>Yeah. >>Mm.

>>The Cube Presents HPD Discovered 2020 >>two. >>Brought to You by H. P E >>Good >>Morning Live from the Venetian Expo Centre Lisa Martin Day Volonte Day two of the Cubes Coverage of HP Discover 22 We've had some great conversations yesterday. Today, full day, a content coming your way. We've got one of our alumni back with us. Neil MacDonald joins us, the executive vice president and general manager of Compute at HPD Neale, Great to have you back on the Cube. >>It's great to be back. And how cool is it to be able to do this face to face again instead of on zoom. Right. So >>great. Great. The keynote yesterday absolutely packed, so refreshing to see that many people eager to hear what HP has been doing. It's been three years since we've all gotten together in person. >>It is, and we've been busy. We've been busy. We've got to share some great news yesterday about some of the work that we're doing with HB Green Lake Cloud Platform and really bringing together all the capabilities across the company in a very unified, cohesive way to enable our customers to embrace that as a service experience we committed to Antonio three years ago, said we were gonna deliver everything we do as a company as a service through Green Lake and we've done it. And it's fantastic to see the momentum that that's really building and how it's breaking down the silos from different types of infrastructure and offer to really create integrated solutions for our customers. So that's been a lot of fun. >>Give us the scope of your role, your areas of responsibility. And then I'd love to hear some feedback. You've been a couple of days here around customers. What some of the feedback help us understand that. >>So at HP, I lead the Compute business, which is our largest business. That includes our hardware and software and services in the compute space. Both, um, what flows through the green late model, but also what throws flows through a traditional purchase model. So, um, that's, uh, that's about $13 billion business for the company and the core of so much of what we do, and it's a real honour to be leading a business that's such a a legacy in a franchise with with 30 years of innovation for our customers in an ocean of followers. Um and it's great to be able to start to share some of the next chapters in that with our customers this week. >>Well, it's almost half the business H p e and as we've talked about, it's an awesome time to be in the computer business. What are you seeing in terms of the trends? Obviously you're all in on as a service. But some customers say, Tell me I got a lot of capital. Yeah, absolutely. I'm fine with Capex. What are you hearing from customers in that regard? And presumably you're happy to sell them in a kind of Capex model? >>Absolutely. And in the current environment, in particular with with some of the economic headwinds that we're starting to stare down here, it's really important for organisations to continue to transform digitally but to be able to match their investments with the revenues as they're building new services and new capabilities. And for some organisations, the challenge of investing all the Capex up front is a big lift and there's quite a delay before they can really monetise all of that. So the power of HP Green Lake is enabling them to match their investment in the infrastructure on a pay as you go basis with the actual revenue they're going to generate from their new capability. So for lots of people that works. But for many other customers, it's it's much more palatable to continue in a Capex purchase, but and we're delighted to do that. A lot of my business still is in that mode. What's changing the or what are the needs, whether you're in the green light environment or in the Capex environment? Um, increasingly, the edge has become a bigger and bigger part of all of our worlds, right, the edges where we all live and work. We've all seen over the last couple of years enormous change in how that work experience and how the shape of businesses has changed, and that creates some challenges for infrastructure. So one of the things that we've announced and we shared some more details of this week is HP Green Light for Computer Ops Management, which is a location agnostic, cloud based management set up that enables you to automate and lifecycle, manage your physical compute infrastructure wherever it lies, so that might be in a distributed environment in hotel locations or out at the edge for so much more data is now being gathered and has to be computed on. So we're really excited about that. And the great thing is because it's fully integrated with HP. Green Light Cloud Platform is in there alongside the storage, alongside the connectivity alongside all the other capabilities. And we can bring those together in a very cohesive infrastructure view for our customers and then build workloads and services and tops. And that's that's really exciting. How have >>your customer conversations evolved, especially over the last couple of years as the edge has exploded? But we've been living in such uncertain times. Are you seeing a change there in the stakeholders rising up the C suite stack in terms of how do we really fine tune this? Because we've got to be competitive. We've got to be a data company. >>Well, that's so true because everybody has seen seen data as a currency and is desperately innovating and Modernising their business model, and with it, the underlying infrastructure and how they think about development. And nowhere is that truer than in enterprises that really becoming digital. First, organisations more and more companies are doing their own in house full stack, cloud native development and pivoting hard from a more traditional view of in house enterprise i t. And in that regard, >>let's >>start to look a lot like a Saas company or a service provider in terms of the needs of the infrastructure you want linear performance scaling. You want to be very sensitive not just to the cost, as you call it, but also to the environmental cost and the power efficiency. And so yesterday we were really thrilled to announce the HBP Reliant are all 300 General Live in, which is the first of our general living platforms. And that's in partnership with Ampere is the first of several things that we're gonna go do together. We're looking forward to building out the rest of our Gen 11 portfolio broadly with all of our industry partners in the in the coming quarters. But we're thrilled about the feedback that we're starting to get from some of our customers about the gains in power efficiency that they're getting from using this new server line that we've developed with amber. >>So, you know, this is an area that I'm very interested in what I write about this a lot. So tell us the critical aspects of Gen 11, where ampere fits, is it is it being used for primarily offloads and there's a core share with us. So >>if you look at the opportunity here is really as a core compute tool for organisations that are doing that in house full snack cloud native development and in that environment, being able to do it with great power efficiency at a great cost point is the great combination. The maturity of the ecosystem, um, is really, really improving to the point where is much, much more accessible for those loads? And if you consider how the infrastructure evolves underneath it, the gains that you get from power efficiency multiply. It's a TCO benefit. It's obviously an environmental benefit, and we all have much, much more to do as an industry on that journey. But every little helps, and we're really excited about being able to bring that to market. The other thing that we've done is recognising the value that we bring in the prelim experience, everything with our integrated lights out management, all of the security, the, uh, hardware root of trust, the secure boot chains, all of that Reliant family values we brought to that platform, just as we do with our others. But we've also recognised that for some of our service provider customers, there's a lot of interest in leveraging open BMC and being able to integrate the management plane and control that in house and tie it to whatever orchestrations being done in the service product. So we have full support for open BMC out of the box out of the gate with Janna Levin. And that's one of the ways that we're evolving. Are offering to meet our customers where they are, including not just the assassin service providers but the enterprises who are starting to adopt more and more of those practises as they build out digital. First, >>tell us more about the architecture. If you would kneel. I mean, so where does ampere and that partnership add value? That's incremental to what you what you might think is a traditional server architecture. How's that evolving? >>Well, it's another alternative for certain workloads in that full stack in house proud Native Development model. Um, it's another choice. It's another option and something that's very excited about >>That's the right course for the horse, for the course that was back in internal development because it's just more efficient. It's lower power, more sustainable. All those things exactly. >>And the wonderful thing for us in the uh in this juncture in the market is there is so much architectural innovation. There are so many innovators out there in the industry creating different optimizations in technology with the lesson silicon or other aspects of the system. And that gives us a much broader palette to paint from as we meet our customers' needs as their businesses involving the requirements are evolving, we can be much more creative as we bring this all together. It's a real thrill to be able to bring some of these technologies into the HP reliant space because we've always felt that compute matters. We've always known that hardware matters, and we've been leading and innovating and meeting these needs as they've evolved over the decades, and it's really fun to be able to continue to do that. Hardware still >>matters. It doesn't matter. We know that here on the Cube, talk about the influence of the customer with so much architectural innovation. There's a lot of choice for customers in every industry. When you're in customer conversations, how are you helping them make decisions? One of the key differentiators that you articulate that's going to really help them achieve outcomes that they have to achieve? >>Well, I think that's exactly as you say. It's about the outcome. Too often, I think the conversation can get down into the lower level details of component, tree and technology and our philosophy. HP has always been focused on what it is that the customer is trying to achieve. How are they trying to serve their customers? What are their needs? And then we can bring an opinionated point of view on the best way to solve that problem, whether that's recommendations on the particular Capex, infrastructure and architecture to build or increasingly, the opportunity to serve that through HP Green Lake, either as hard or as a service. Or is HP Green Lake services further up the stack? Because when you start talking about what is the outcome you're trying to achieve, you have you have a much, much better opportunity to focus the technology to serve the business and not get wrapped up in managing the infrastructure and that's what we love to do. >>So where? Give us the telescope vision. Maybe not to tell a binocular vision as to where compute is going. We're clearly seeing more diversity in silicon. Uh, it's not just a you know x 86 CPU world anymore. There's all these other supporting components new workloads coming in. Where do you you mentioned Edge, whole new ballgame ai inference sing. And that was kind of new workloads, offloads and things of that. Where do you see it all going in the next 3 to 5 years? >>I think it's gonna be really, really exciting time because more and more of our data is getting captured to the edge. And because of the experiences that companies are trying to deliver and organisations are trying to deliver that requires more and more stories are more and more compute at the edge. The edge is not just about connectivity, and again, that's why with the F B green light cloud platform, the power of bringing together the connectivity with the compute with the storage with the other capabilities in that integrated way gives us the ability to serve that combined need at the edge in a very, very compelling way. The room moves a lot of friction and a lot of work for our customers. But as you see that happen, you're going to see more and more combining of functionalities. The silos are going to start to break down between different classes of building block in the data centre, and you've already seen shifts with more and more software to find more and more hybrid offerings running across a computing substrate. But perhaps delivering storage services are analytic services or other workloads, and you're gonna see that to conduct that continue to evolve. So it's gonna be very fun over the next few years to see that, uh, that diversification and a much more opinionated set of offers for particular use cases and workloads and at our job and value is going to be simplifying that complexity because choices great right up to the point where you're paralysed by too many choices. So the wonderful thing about the world that's been done here is that we're able to bring that opinionated point of view and help guide, and again it's all about starting with what are you trying to achieve. What are the outcomes you're trying to deliver? And if you start there were having a great time helping our customers find the right path forward. >>Wow, it sounds like a fun job. Talk to me about, you know, maybe one of your favourite examples that you really think articulates the value of of the choice and the opportunities that HP can deliver to customers, maybe favourite customer example where you think we really nailed it here and they're achieving some incredible outcomes. >>Well, we're really excited about this week as I was chatting with the CEO of Cloud Sigma, which is a global ideas and pass provider who's actually been using our new HP per client moral 300 general live in Are you on purpose? Server line? And, uh, their CEO was reporting to me yesterday that based on his benchmarking, they're seeing a significant improvement in power efficiency, and that's that's that's cool to an engineer. But what's even better is the next thing, he said. That's enabling them to deliver better cost to their customers and advanced their sustainability goals, which is such a core part of what we as an industry and we as society are going to have to continue to make stepwise progress against over the next decade in order to confront those challenges in the environment so that that's that's really fulfilling, not just to see the tech, which is always interesting to an engineer but actually see the impact that it's having an enabling that outcome foreclosed signal >>so many customers, including Cloud Sigma and customers in every industry. E S G is an incredibly important initiative. And so it's vital for companies that have a core focus on E. S G to partner with companies like HP who will help them facilitate that actually demonstrate outcomes to their own users. >>It's such an important journey and it's gonna be a journey of many steps together. But I think it's one of the most critical partnerships that as an industry and as an ecosystem, we still have a lot of work to do and we have to stay focused on it every day, continuing, moving the bar. >>You >>know, to your point about E. S G. You see these E s G reports. Now that they're unbelievable, the data that is in them and the responsibility that organisations mid and large organisations have to actually publish that and be held accountable. It's actually kind of daunting, but there's a lot of investments going on there. You're absolutely right. The >>accountability is key, and it's it's it's necessary to have an accountability partner and ecosystem that can facilitate that. Exactly. >>We just published last week our Own Living Progress report this year, talking about some of the steps that we're making the commitments that we pulled in in time. Um, and we're looking forward to continue to work on that with our customers and with the industry, because it's so critical that we make faster progress together on that >>last question. What's your favourite comment that you've heard the last couple of days being back in person with about 8000 customers, partners and execs? It's >>not. It's not the common. It's the sparkles in the eyes. It's the energy. It is so great to be back together, face to face. I think we, uh, we've soldiered through a couple of tough years. We've done a lot of things remotely together, but there's no substitute for being back together, and the energy is just palpable and it's it's fantastic to be able to share some of what we've been up to in the interim and see the excitement about getting adopted by customers and partners. >>I agree the energy has been fantastic. We were talking about that yesterday. You brought it today, Neil, Thank you so much for joining us. We're excited about Antonio coming up next, going to unpack all the announcements. Really good customers. Perspective from the top of H P E for Neil and Dave Volonte. I'm Lisa Martin joins us in just a few minutes as the CEO of HP, Antonio Neary joins us next.

>>mhm. >>Good morning. Live from Las Vegas. That snowflake Summit 22. Lisa Martin With Day Volonte David's Great. We have three wall to wall days of coverage at Snowflake Summit 22 this year. >>Yeah, it's all about data and bringing data to applications. And we've got some big announcements coming this week. Super exciting >>collaboration around data. We are excited to welcome our first two guests before the keynote. We have seen Nielsen in S V. P of data and Analytics Service offering head at emphasis. And Chris Dignan alumni is back with us to chief revenue officer at stuff like guys. Great to have you on the programme. Thanks for having us. Thank you very much. So he'll tell us what's going on with emphasis and snowflake and the partnership. Give us all that good stuff. >>Yeah, No, I think with the convergence of, uh, data digital and computing economy, um, you know that convergence is creating so much possibilities for for customers, uh, snowflake and emphases working together to help our customers realise the vision and these possibilities that are getting driven. We share a very strategic partnership where we are thinking ahead for our customers in terms of what, uh, we can do together in order to build solutions in order to bring out the expertise that is needed for such transformations and also influencing the thinking, Um, and the and the point of view in the market together so that, you know there is there is cohesive approach to doing this transformation and getting to those business outcomes. So it's a It's a partnership that's very successful and its strategic for for our customers, and we continue to invest for the market. >>Got some great customer. Some of my favourite CVS, Nike, William Sanoma. Gotta love that one. Chris talked to us about the snowflake data cloud. What makes it so unique and compelling in the market? >>Well, I think our customers, really they are going through digital transformation today, and they're moving from on premise to the cloud and historically speaking, there just hasn't been the right tool set to help them do that. I think snowflake brings to the table an opportunity for them to take all of their data and take it and and allow it to go from one cloud to the other so they can sit on a W s it can sit on Azure can sit on G, C, P and I can move around from cloud to cloud, and they can do analytics on top of that. >>So data has been traditionally really hard. And we saw that in the big data movement. But we learned a lot. Uh, and AI has been, you know, challenging. So what are you seeing with with customers? What are they struggling with? And how are you guys helping them? >>Yeah. So if you look at the customer journey, they have invested in a number of technologies in the past and are now at a juncture where they need to transform that landscape. They have the challenges of legacy debt that they need to, you know, get rid of or transform. They have the challenges of really bringing, you know, a cohesive understanding within the enterprise as to what these possibilities are for their business. Given the strategy that they are pursuing, um, business and I t cycles are not necessarily aligned. Um, you have the challenge of very fragmented data landscape that they have created over a period of time. How do you, you know, put all these together and work with a specific outcome in mind so that you're not doing transformation for the purpose of transformation. But to be able to actually drive new business models, new data driven products and services ability for you to collaborate with your partners and create unique competitive advantage in the market. And how do you bring those purposes together with the transformation that that's really happening? And and that's where you know our our customers, um, you know, grapple with the challenges of bringing it together. So, >>Chris, how do you see? Because it was talking about, uh, legacy that I think technical debt. Um, you kind of started out making the data warehouse easier. Then this data cloud thing comes out. You're like, Oh, that's an interesting vision and all of a sudden it's way more than vision. You get this huge ecosystem you're extending, we're gonna hear the announcements this morning. We won't. We won't spill the beans, but but really expanding the data cloud. So it's hard to keep up with with where you're at. So I think modernisation, right? So how do you think about modernisation? How are your customers thinking about it? And what's the scope of Snowflake. >>Well, you know, I think historically, you asked about AI and Ml and, you know, in the A I world historically, they've lacked data, and I think because we're the data cloud, we're bringing data, you know, and making it available and democratising it for everybody. And then, you know, partners like emphasis are actually helping us bring, you know, applications and new business models to to the table to our customers and their innovating on top of the data that we already have in the Snowflake Data Club. >>Chris, can you talk about some of the verticals where you guys are successful with emphasis that the three that I mentioned are retailers, But I know that finance, healthcare and life sciences are are huge for smooth, like talk to me, give us a perspective of the verticals that are coming to you. Guys saying help us out with transport. >>You know, I'll give you just an example. So So in the in the retail space, for example, Kraft Heinz is a is a joint customer of ours. And, you know, they've been all in on on snowflakes, Data Cloud and one of our big customers as well it is is Albertsons, and Albertans realises, Oh my gosh, I have all this information around the consumer in in the grocery stores and Kraft Heinz. They want access to that, and they actually can make supply chain decisions a lot faster if they have access to it. So with snowflakes data sharing, we can actually allow them to share data. Albertans share data directly with Kraft, Heinz and Kraft. Heinz can actually make supply chain decisions in real time so that these are some of the stuff that emphasis and stuff like help our customers self. >>So traditionally, the data pipeline goes through some very highly specialised individuals, whether the data engineer, the data scientists and data analyst. So that example that you just gave our organisation you mentioned before democratisation. So democratisation needs to be as a businessperson, I actually can get access to the data. So in that example that you gave between Kraft, Heinz and and and Albertson, is it the the highly hyper specialised teams sharing that data? Or is it actually extending into the line of business focus? >>That's so that's the interesting part for us is I think, snowflake, we just recently reorganise my sales team this year into verticals, and the reason we did that is customers no longer want to talk to us about speeds and feeds of how fast my database goes. They want to actually talk about business outcomes. How do I solve for demand forecasting? How do I supply fix my supply chain issues? Those are things. Those are the. That's how we're aligning with emphasis. So well is they've been doing this for a long time, Can only we haven't. And so we need their help on getting us to the next level of of the sales motion and talking to our customers on solving these business challenges in >>terms of that next level. So no question for you. Where are the customer conversations happening? At what level? I mean, we've seen such dramatic changes in the market in the last couple of years. Now we're dealing with inflation rising interest rates. Ukraine. Are you seeing the conversations in terms of building data platforms rising up the C suite? As every company recognises, we're going to be a data company. We're not gonna be a business. >>Absolutely. And I think all the macroeconomic forces that you talked about that's working on the enterprises globally is actually leading them to think about how to future proof their business models. Right? And there are tonnes of learning that they've hired in the last two or three years and digitising in embracing more digital models. The conversation with the customers have really pivoted towards business outcome. It is a C suite conversation. It is no longer just an incremental change for the for the companies they recognise. That data has been touted as a strategic asset for a long time, but I think it's taking a purpose and a meaning as to what it does for for the customers, the conversations are around industry verticals. You know, what are the specific challenges and opportunities that the the enterprises have, uh, and how you realise those and these cuts across multiple different layers. You know, we're talking about how your democratised data, which in our point of view, is absolute, must in terms of putting a foundation that doesn't take super specialised people to be able to run every operation and every bit of data that you process we have invested in building autonomous data and a state that can process data as it comes in without any manual intervention and take it all the way to consumption but also investing in those industry solutions. Along with snowflake, we launched the healthcare and life Sciences solution. We launched the only channel for retail and CPG. And these are great examples of how Snowflake Foundation enables democratisation on one side but also help solve business problems. In fact, with Snowflake, we have a very, uh, special partnership because our point of view on data economy is about how you connect with the network partners externally, and snowflake brings native capabilities. On this, we leverage that to Dr Exchanges for our customers and one of the services company in the recycling business. Uh, we're actually building and in exchange, which will allow the data points from multiple different sources and partners to come together. So they have a better understanding of their customers, their operations, the field operations and things >>like building a data ecosystem. Yes. Alright, They they Is it a two sided market place where you guys are observers and providing the the technology and the process, you know, guidance. What's your role in that? >>Yeah. So, um, we were seeing their revolution coming? Uh, two stages. Maybe even more. Um, customers are comfortable building an ecosystem. That's kind of private for them. Which means that they know who they are sharing data with. They know what the data is getting used for. And how do you really put governance on this? So that on one side you can trust it on the other side. There is a good use of that data, Uh, and not, uh, you know, compromise on their quality or privacy and some of the other regulations. But we do see this opening up to the two sided market places as well. Uh, some of the industry's lend themselves extremely well for that kind of play. We have seen that happening in trading area. We've seen that happen. And, uh, you know, the credit checks and things like that which are usually open for, you know, those kind of ecosystem. But the conversations and the and the programmes are really leading towards towards that in the market. >>You know, Lisa, one of things I wrote about this weekend is I was decided to come to stuff like summit and and see one of the, you know, thesis I have is that we're going to move not just beyond analytics, including analytics, but also building data products that can be monetised and and I'm hoping we're going to see some of that here. Are you seeing that Christian in the customer? It's It's >>a great question, David. So So we have You know, I just thought of it as as he was talking about. We have a customer who's a very large customer of ours who's in the financial services space, and they handle roughly 40% of the credit card transactions that happen in the US and they're coming to us and saying they want to go from zero in data business today to a $2 billion business over the next five years, and they're leaning on us to help them do that. And one of the things that's exciting for me is they're coming to us not saying Hey, how do you do it? You know, they're saying, Hey, we want to build a consumption model on top of snowflake and we want to use you as the delivery mechanism and the billing mechanism to help us actually monetise that data. So yes, the answer is. You know, I I used to sell to, you know, chief Data Officers and and see IOS. Now I'm talking to VPs of sales and I'm talking to chief operating officers and I'm talking to CEOs about how do we actually create a new revenue stream? And that's just I mean, it's exhilarating to have those conversations. That's >>data products. They don't have to worry about the infrastructure that comes from the cloud. They don't have to worry about the governance, as Senior was saying, Just put >>it in stuff like Just >>put stuff like that. So I call it The super cloud is kind of a, you know, a funny little tongue in cheek. But it's happening. It's this layer. It's not just multiple clouds. You see a lot of your critical competitors adjacent competitors saying, Hey, we're now running in in Google or we're running in Azure. We've been running on AWS. This is different. This is different, isn't it? It's a cloud that floats above the The infrastructure of the hyper scale is, and that's that's a new era. I think >>it's a new error. I think they're you know, I think the hyper scholars want to, you know, keep us as a as a data warehouse and and we're not. The customers are not letting them so So I think that's you know where emphasis kind of saw the light early on. And they were our innovation partner of the year, uh, this past year and they're helping us in our customers innovate, >>but you're uniquely qualified to do that where? I don't think it's the hyper scholars agenda. At least I never say never with the hyper scale is, but yeah, they have focused on providing infrastructure. And, yeah, they have databases and other tools. But that that cross cloud that continuum to your point, talking to VPs of sales and how do you generate revenue? That maybe, is a conversation that they have, but not explicitly as to how to actually do it in a data >>cloud. That's right. I mean, those and those are the Those are the fun conversations because you're you're saying, Hey, we can actually create a new revenue stream. And how can we actually help you solve our joint customers problems? So, yes, it is. Well, >>that's competitive differentiation for businesses. I mean, this is, as I mentioned Every company has to be a data company. If they're not, they're probably not going to be around much longer. They've got to be able to to leverage a data platform like snowflake, to find insights, be able to act on them and create value new services, new products to stay competitive, to stay ahead of the competition. That's no longer nice to have >>100%. I mean, I think they're they're all scared. I mean, you know, like if you look in the financial services space, they look at some of the fintech, as you know, the giant £800 gorillas look at the small fintech has huge threats to the business, and they're coming to us and say, How can we innovate our business now? And they're looking at us as the the innovator, and they're looking at emphasis to help them do that. So I think these are These are incredible times. >>So the narrative on Wall Street, of course, this past earnings season was consumption and who has best visibility and and they they were able to snowflake had a couple of large customers dial down consumption, some consumer facing. Here's the thing. If you're selling a data product for more than it costs you to make. If you dial down consumption in the future, you're gonna dial down revenue. So that's it's going to become less and less discretionary over time. And that, to me, is the next error. That's really exciting. >>The key, The key there is understanding the unit of measure. I think that's the number. One question that we get from customers is what is the unit of measure that we care about, that we want to monetise because to your point, it costs you more to make the product. You're not going to sell it right? And so I think that those are the things that the energy that we're spending with customers today is advising them, jointly advising them on how to actually monetise the specific, you know, unit of measure that they care >>about because when they get the Amazon bill or the snowflake bill, the CFO starts knocking the door. The answer has to be well, look at all the revenue that we generated and all the operating profit and the free cash flow that we drove, and then it's like, Oh, I get it. Keep doing it well, if I'm >>if I'm going on sales calls with the VP of sales and his their sales team, fantastic, right generated helping them generate revenue, right? That's a great conversation >>dynamic. And I think the adoption is really driven through the value, uh, that they can drive in their ecosystem. Their products are similar to products and services that these companies sell. And if you're embedding data inside Syria into your products services, that makes you that much more competitive in the market and drive value for your stakeholders. And that's essentially the future business model that we're talking about. On one side, the other one is the agility. Things aren't remaining constant, they are constantly changing, and we talked about some of those forces earlier. All of this is changing. The landscape is changing the the needs in the economy and things like that, and how you adapt to those kind of models in the future and pivoted on data capabilities that lets you identify new opportunities and and create new value. >>Speaking of creating new value last question guys, before we wrap, what's the go to market approach here between the two companies working customers go to get engaged. I imagine both sides. >>Yeah. I mean, the way that partnership looks good to me is is sell with co selling. So So I think, you know, we look at developing joint solutions with emphasis. They've done a wonderful job of leading into our partnership. So, you know, Sue Neill and I have a regular cadence where we talked every quarter, and our sales teams and our partner teams are are all leaning in and co selling. I don't know if you >>have Absolutely, um, you know, we we proactively identify, you know, the opportunities for our customers. And we work together at all levels within, you know, between the two companies to be able to bring a cohesive solution and a proposition for the customers. Really help them understand how to, you know, what is it that they can, um, get to and how you get that journey actually executed. And it's a partnership that works very seamlessly through that entire process, not just upstream when we're selling, but also downstream and we're executing. And we've had tremendous success together and look forward to more. >>Congratulations on that success, guys. Thank you so much for coming on talking about new possibilities with data and AI and sharing some of the impact that the technologies are making. We appreciate your insights. >>Thank you. Thank >>you. Thank you So much >>for our guests and a Volonte. I'm Lisa Martin. You're watching the Cube live in Las Vegas from Snowflake Summit 22 back after the keynote with more breaking news. Mhm, mhm.

>>Mhm. Mhm. Yeah. Hello, everybody. Welcome to the Cubes. Coverage of Mongo db World 2022. This is the first Mongo live mongo DB World. Since 2019, the Cube has covered a number of of mongo shows actually going back to when the company was called Engine. Some of you may recall Margo since then has done an i p o p o in 2017, it's It's been a rocket ship company. It's up. It'll probably do 1.2 billion in revenue this year. It's got a billion dollars in cash on the balance sheet. Uh, despite the tech clash, it's still got a 19 or $20 million valuation growing above 50% a year. Uh, company just had a really strong quarter, and and there seems to be hitting on all cylinders. My name is Dave Volonte. And here to kick it off with me as Sanjeev Mohan, who was the principal at Sanremo. So great to see you. You become a wonderful cube contributor, Former Gartner analyst. Really sharp? No, the database space in the data space generally really well, so thanks for coming back on >>you. You know, it's just amazing how exciting. The entire data space is like they used to say. Companies are All companies are software companies. All companies are data >>companies, >>so data has become the the foundation. >>They say software is eating the world. Data is eating software and a little little quips here. But this is a good size show. Four or 5000 people? I don't really know exactly. You know the numbers, but it's exciting. And of course, a lot of financial services were here at the Javits Centre. Um, let's let's lay down the basics for people of Mongo, DB is a is a document database, but they've been advancing. That's a document database as an alternative to R D. B M s. Explain that, but explain also how Mongo has broadened its capabilities and serving a lot more use cases. >>So that's my forte is like databases technology. But before even I talk about that, I have to say I am blown away by this mongo db world because mongo db uh, in beckons to all of us during the pandemic has really come of age, and it's a billion dollar company. Now we are in this brand new Javits Centre That's been built during the pandemic. And and now the company is holding this event the high 1000 people last year. So I think this company has really grown. And why has it drawn is because its offerings have grown to more developers than just a document database document databases. Revolution revolutionised the whole DBM s space where no sequel came up. Because for a change, you don't need a structured schema. You could start bringing data in this document model scheme, uh, like varying schema. But since then, they've added, uh, things like such. So they have you seen such? They added a geospatial. They had a time series last year, and this year they keep adding more and more so like, for example, they are going to add some column store indexes. So from being a purely transactional, they are now starting to address analytical. And they're starting to address more use cases, like, you know, uh, like what? What was announced this morning at keynote was faceted search. So they're expanding the going deeper and deeper into these other data >>structures. Taking Lucy made a search of first class citizens, but I want to ask you some basic questions about document database. So it's no fixed schemes. You put anything in there? Actually, so more data friendly. They're trying to simplify the use of data. Okay, that's that's pretty clear. >>What are the >>trade offs of a document database? >>So it's not like, you know, one technology has solved every problem. Every technology comes with its own tradeoffs. So in a document, you basically get rid of joining tables with primary foreign keys because you can have a flexible schemer and so and wouldn't sing single document. So it's very easy to write and and search. But when you have a lot of repeated elements and you start getting more and more complex, your document size can start expanding quite a bit because you're trying to club everything into a single space. So So that is where the complexity goes >>up. So what does that mean for for practitioner, it means they have to think about what? How they how they are ultimately gonna structure, how they're going to query so they can get the best performances that right. So they're gonna put some time in up front in order to make it pay back at the tail end, but clearly it's it's working. But is that the correct way of thinking about >>100% in, uh, the sequel world? You didn't care about the sequel. Analytical queries You just cared about how your data model was structured and then sequel would would basically such any model. But in the new sequel world, you have to know your patterns before you. You invest into the database so it's changed that equation where you come in knowing what you are signing up. >>So a couple of questions, if I can kind of Colombo questions so to Margo talks about how it's really supporting mission critical applications and at the same time, my understanding is the architecture of mongo specifically, or a document database in general. But specifically, you've got a a primary, uh, database, and you and that is the sort of the master, if you will, right and then you can create secondaries. But so help me square the circle between mission critical and really maybe a more of a focus on, say, consistency versus availability. Do customers have to sort of think about and design in that availability? How do they do that? How a Mongol customers handling that. >>So I have to say, uh, my experience of mongo db was was that the whole company, the whole ethos was developed a friendly. So, to be honest, I don't think Mongo DB was as much focused on high availability, disaster, recovery, even security. To some extent, they were more focused on developer productivity. >>And you've experienced >>simplicity. Make it simple, make the developers productive as fast as you can. What has really, uh, was an inflexion point for Mongo DB was the launch of Atlas because the atlas they were able to introduce all of these management features and hide it abstracted from the end users. So now they've got, you know, like 2014 is when Atlas came out and it was in four regions. But today they're in 100 regions, so they keep expanding, then every hyper scale cloud provider, and they've abstracted that whole managed. >>So Atlas, of course, is the managed database as a service in the cloud. And so it's those clouds, cloud infrastructure and cloud tooling that has allowed them to go after those high available application. My other question is when you talk about adding search, geospatial time series There are a lot of specialised databases that take time series persons. You have time series specialists that go deep into time series can accompany like Mongo with an all in one strategy. Uh, how close can they get to that functionality? Do they have to be? You know, it's kind of a classic Microsoft, you know, maybe not perfect, but good enough. I mean, can they compete with those other areas? Uh, with those other specialists? And what happens to those specialists if the answer is yes. What's your take on that? If that question >>makes sense So David, this is not a mongo db only issue This is this is an issue with, you know, anytime serious database, any graph database Should I put a graph database or should I put a multifunctional database multidimensional database? And and I really think there is no right or wrong answer. It just really comes down to your use case. If you have an extremely let's, uh, complex graph, you know, then maybe you should go with best of breed purpose built database. But more and more, we're starting to see that organisations are looking to simplify their environment by going in for maybe a unified database that has multiple data structures. Yeah, well, >>it's certainly it's interesting when you hear Mongo speak. They don't They don't call out Oracle specifically, but when they talk about legacy r d m r d B m s that don't scale and are complex and are expensive, they're talking about Oracle first. And of course, there are others. Um, And then when they talk about, uh, bespoke databases the horses for courses, databases that they show a picture of that that's like the poster child for Amazon. Of course, they don't call out Amazon. They're a great partner of Amazon's. But those are really the sort of two areas that mangoes going after, Um, now Oracle. Of course, we'll talk about their converged strategy, and they're taking a similar approach. But so help us understand the difference. There is just because they're sort of or close traditional r d B M s, and they have all the drawbacks associated with that. But by the way, there are some benefits as well. So how do you see that all playing >>out? So you know it. Really, uh, it's coming down to the the origins of these databases. Uh, I think they're converging to a point where they are offering similar services. And if you look at some of the benchmark numbers or you talk to users, I from a business point of view, I I don't think there's too much of a difference. Uh, technology writes. The difference is that Mongo DB started in the document space. They were more interested in availability rather than consistency. Oracle started in the relation database with focus on financial services, so asset compliance is what they're based on. And since then they've been adding other pieces, so so they differ from where they started. Oracle has been in the industry for some since 19 seventies, so they have that maturity. But then they have that legacy, >>you know, I love. Recently, Oracle announced the mongo db uh, kpi. So basically saying why? Why leave Oracle when you can just, you know, do the market? So that, to me, is a sign that Mongo DB is doing well because the Oracle calls you out, whether your workday or snowflake or mongo. You know, whoever that's a sign to me that you've got momentum and you're stealing share in that marketplace, and clearly Mongo is they're growing at 50 plus percent per year. So thinking about the early I mentioned 10 gen Early on, I remember that one of the first conferences I went to mongo conferences. It was just It was all developers. A lot of developers here as well. But they have really, since 2014, expanded the capabilities you talk about, Atlas, you talked about all these other you know, types of databases that they've added. If it seems like Mongo is becoming a platform company, uh, what are your thoughts on that in terms of them sort of up levelling the message there now, a billion dollar plus company. What's the next? You know, wave for Mongo. >>So, uh, Oracle announced mongo db a p i s a W s has document d. B has cost most db so they all have a p. I compatible a p. I s not the source code because, you know, mongo DB has its own SPL licence, so they have written their own layer on top. But at the end of the day, you know, if you if you these companies have to keep innovating to catch up with Mongo DB because we can announce a brand new capability, then all these other players have to catch up. So other cloud providers have 80% or so of capabilities, but they'll never have 100% of what Mongo DB has. So people who are diehard Mongo DB fans they prefer to stay on mongo db. They are now able to write more applications like you know, mongo DB bought realm, which is their front end. Uh, like, you know, like, if you're on social media kind of thing, you can build your applications and sink it with Atlas. So So mongo DB is now at a point where they are adding more capabilities that more like developers like, You know, five G is coming. Autonomous cars are coming, so now they can address Iot kind of use cases. So that's why it's becoming such a juggle, not because it's becoming a platform rather than a single document database. >>So atlases, the near the midterm future. Today it's about 60% of revenues, but they have what we call self serve, which is really the traditional on premise stuff. They're connecting those worlds. You're bringing up the point that. Of course, they go across clouds. You also bring up the point that they've got edge plays. We're gonna talk to Verizon later on today. And they're they've got, uh, edge edge activity going on with developers. I I call it Super Cloud. Right, This layer that floats above. Now, of course, a lot of the super Cloud concert says we're gonna hide the underlying complexity. But for developers, they wanna they might want to tap those primitives, so presumably will let them do that. But But that hybrid that what we call Super Cloud that is a new wave of innovation, is it not? And do you? Do you agree with that? And do you see that as a real opportunity from Mongo in terms of penetrating a new tan? >>Yes. So I see this is a new opportunity. In fact, one of the reasons mongo DB has grown so quickly is because they are addressing more markets than they had three pandemic. Um, Also, there are all gradations of users. Some users want full control. They want an eye as kind of, uh, someone passed. And some businesses are like, you know, we don't care. We don't want to deal with the database. So today we heard, uh, mongo db. Several went gear. So now they have surveillance capability, their past. But if you if you're more into communities, they have communities. Operator. So they're addressing the full stack of different types of developers different workloads, different geographical regions. So that that's why the market is expected. >>We're seeing abstraction layers, you know, throughout the started a physical virtual containers surveillance and eventually SuperClubs Sanjeev. Great analysis. Thanks so much for taking your time to come with the cube. Alright, Keep it right there. But right back, right after this short break. This is Dave Volonte from the Javits Centre. Mongo db World 2022. Thank you. >>Mm.

>>Mm. >>Amdocs is a leader in providing software and services to some key industries, like telecommunications, media and financial services. In our next session, >>we >>welcome Cedric Jay Gould, who is the head of technical product at Amdocs. And we'll learn about Amdocs modernisation journey and how it added value for their end customers. Cedric. Welcome. >>Welcome. Good. >>Thank you. So describe your modern application, your portfolio, and you know what you're delivering for customers. >>So home dogs is B s s S s players who we are providing a food digital suite for customers. Uh, our customers are communication service providers, which are have to deploy a full digital sweets customer experience. Um, we're for the full os BSS, BSS tax. So, actually, Amdocs is one of the leader in this kind of digital transformation. >>So of course you talk about this as and BS. I mean, you're talking about some really hardened, uh, stacks, right? Uh, telco industry. Uh, say what you want about it, but, boy, the phone works when you dial it. So So you've got this sort of a decades old, you know, platform that you guys have been evolving over the over the years. described this modernisation journey and and the role that couch base played. What value does this offer This modernisation offer to your organisation. And where does Couch based fit? >>Yeah, exactly the same. So that so. Basically what, uh, all solution is You know, it's a broad for you of a large number of components which have to deal with funds, uh, experience of the user and from and then dealing all the, uh, activation of the services in the network in order to deliver a solution, Uh, your services, like mobile services or communication services to, uh, Susan users. So we have a full suites, which, uh, was previously based on, you know, on technology is based on the oracle with web logic and things like that. And what we did is that we do a modernisation of, uh, this something, like, six years ago. A bit more than six years ago. We start to modernisation and transformation of our product into a creative solution. Collaborative solutions. So, uh, and when we did that, we start with Coach base as a partner, uh, to provide the nominative database. So we are actually delivery. We have a guarantee of more than 8000 people developing this product. It's a product which is used by more than 300 customers. Uh, so So it's it's real product that needs to be very flexible. That needs to address many kind of use cases from, uh, Telco or customers, which RCs PS usually till 0 to 1 telco. So we what we wanted to build is a food creative solution that can work on any cloud, then can can skill very, very easily and can address multiple use cases. Okay, And that's why, Coach Base, when we selected Coach Basit, it matched a lot of requirements and criteria as we had. And when we decided to modernise our product, we decided to work with >>you. So you had a lot of experience and and legacy with Oracle and Web logic. I'm curious just to follow up. Why didn't you stay with Oracle? You mentioned? Gotta run any cloud. You gotta be flexible. But could you could you double click on what Couch based delivered from a requirement standpoint, that was such a good fit? >>Well, there's there's a good fit with technology that such as, uh, coach basis. First it's a noise school detonates, right? So it's in terms of performance for some of the youth case that we have. It's very important to have, you know, technology which are are done and optimised for the noise secure use cases. That's the first thing. The second thing as I mentioned the scalability, the fact that you can, almost indefinitely infinitely you can increase the size of your cluster. You can have more, uh, servers and and and And this will skill, you know, very rapidly. And also what we're very interesting to have from coach bases the ability to have something which can be replicated across multiple sites. So with visual technology from coach base, which enable to build, you know, very modern architecture with deployment on multiple agents to have disaster recovery, active, active sites, you know, things like that which are very becoming like the main requirement for more customers now. >>Okay, so I'm presuming there were parts of your application portfolio that you weren't gonna touch and throw away that you had to collect or connect the new with the old. That's always, you know, you know, a challenge. I'm wondering what advice you give to an organisation. That's kind of investing in a similar path, trying to deliver the best digital experiences to customers. You know what? What would you say are the modernisation you gotta have must have, whether it's architecture, internal culture, what are some of those items? >>So so that yes, you're right. I think the integration with the legacy systems is actually, you know, very, very important topic in all domain in the domain. But we we made a very, uh, will see drastic choice or brave choice choice. When, uh, 60 years from now, when we decided to reformat to re platforms are completely or portfolio. Okay, So we we changed more than 95% of our portfolio and 95% of the portfolio today, Arklow native. Which means that they can be deployed on any cloud that actually, they are fully scalable and and and still, we did this transformation. Now, when we do the digital transformation of the, uh, customer system, then we need to integrate with legacy systems, and we need to help our customers to migrate from the legacy systems to creative solutions and doing so, it's important to have in the database domain. It's very important to have a solution which is very flexible in terms of, uh, what kind of data I can manage. And I can, as I said, skill easily, for sure. But also, it's sexual. Okay, Because when you are moving the data from a legacy system or record based or whatever to, uh, another type of, uh, database, you want to be sure that you are you can do it securely, and you're you're not, uh, compromising in any sense, Uh, in terms of security scalability, uh, etcetera. Right. So So, um, in this case, I mean, I will say And then in this opportunities journey, uh, this was very, very, very, very important component in, uh, you know, in our strategy, for all the reasons I mentioned right, it's very coordinative. It's scalable, It's secure. Uh, it's another product, uh, grade. So? So that's that's why it really is. So there's there's a chest back to you. >>You know, this notion that 90 per you really re platform 90% of your portfolio and made a cloud native. That's that's a It's a brave move because a lot of companies do that that I've talked to. They will build an abstraction layer and microservices and make that piece cloud native and then have that kind of overlay. You decided not to do that. Why is that? Was that for performance reasons? You were worried about just bringing along technical debt. I mean, that really must have been an interesting discussion internally in your company. >>Yeah, it's true. I mean, the main motivation, the main driver was business flexibility. Because now we live in a world where our customers, what they need is to be able to test the new feature quickly. And they need to be able to scale the system in a matter of hours. Okay, so we are not in a domain anymore. Where you you when you have to upgrade something, you need to take a few days. It needs to be done in a very, very quickly. And the only way to achieve those, uh, requirements business requirements is to be creative. It's to build microservices and to really realise one of those per cent of, uh, micro services architecture because this is the only way you will have the business flexibility. You will be able to have a resilient architecture. Uh, you know, you can, uh you can deploy this with full high availability across multiple zones, multiple regions and feeling that so, uh, any modern architecture today that that is competing with us, Actually, a micro services based architecture. There is no other way to achieve, uh to to to meet the requirement of the market today, and especially when five g is coming, things will become much more complex. Will become much more, uh, distributed. Uh, you cannot work anymore with the model it architecture. And again, I think the database is nowhere different. Needs to follow the same kind of architecture needs to follow the same principles. So that's that's why am I mean another another point about Yeah, >>So if I If I summarised, it sounds like your top three requirements would be flexibility, which you're getting from the cloud native and microservices piece the scale and the security. Is that right? That I get that right? The three top >>That's right. And the resilience as well. I mean the fact that now you know, with micro services architecture, if one of the system is done, he knows how to self to restart it himself. Right itself. Sorry. So So that's this kind of architecture that we built. It's an architecture which can be resilient in a sense that it can sense itself, and it can ensure full availability. And if something is going down, is not working properly, then on some kind of mechanisms will happen in order to go back to a stable state. >>Yeah. So you've got that automation in there. So you don't doesn't require the labour that it might have 10 years ago. So you're obviously embracing cloud native microservices. So you're on that jury. I'm curious. What are you doing with that? You're you're freeing up. You guys used to bring in lab coats and dig in and figure out what's wrong or restart the system. Where are you in your journey, and how are you? Sort of reallocating those resources. And where do you see that going? >>Yeah, Okay, so that's that's a very good point. Because actually, we when we build this new system, which is unable to do, you know, to self heal himself, right? Uh, actually, the question was more about how we can improve the system, even know how we can be sure that, uh, you know, issues that we we any issues which we are we are facing will not happen again. Well, not actual again. Okay. And this is a, uh, principle. Okay, Practise that we have now people are walking on automation. They're building automation around all these recovery procedures about, uh, fixing. So they're not actually digging into the application now anymore into the system, they learn how the system is walking and buildings all the right automation task to ensure that the system is constantly, constantly resilient. Alright, so that's the necessary practises organisation is now built around. You know, this kind of this approach developed computer develops being fully a geologically having sa reorganisation SRE oriented organisation. And, uh and that's the only way you know you can reach very high, uh, in terms of availability. >>So the big problem that your traditional telco customers have is the amount of data that they're servicing going through the roof and the cost per bit is sinking like that. And you have all the over the top providers coming in creating these customer experiences with modern applications and they've owned the customer data. You mentioned five g. So I'm interested in what the future of modern apps looks like for Amdocs and your customers because five G gives your traditional telco customers the ability if they can have these flexible systems that you're providing to now have better relationships with customers and actually kind of reclaim, you know, some of that that value that they've lost to a lot of competitors, your thoughts on the future. >>So first, you know, technically speaking, we we we will have two challenges. One is about data, and other one is about distribution of the work. Okay, because when we are speaking about five g, we're speaking about the age. We're speaking about the fact that an application may be located very closely to the network because it needs to be to to achieve, you know, to to deliver a very short latency, and, uh and this application can move. Okay, so you you you you will have to be able to distribute completely your your solutions. Okay. And that's why we are working closely with, uh, club providers at the US as you Google and because we we need to be sure that the applications of the systems that we are building will be able to distribute the application as close as possible to the end users. Okay, so that's that's one of the key challenges. Which means that the application is to be very possible and he'd be very scalable, and then it needs to be able to move very quickly from one place to another. That's really what is what What, what? What is happening now and what will become, uh, with five G? The other challenge is behind the communication of all these components is really the data, because now we will capture more and more that are coming from the different systems. And I'm not speaking only about the consequence the customer that are who they are, what they what they like and what they want to do, etcetera. And speaking also about, uh, monitoring that of the systems. Okay, so we will generate a lot of information and this this information needs to be traded very quickly, needs to be stored in very large data lake, and we need to have extraction and manipulation of the data very, very quickly to to give the right information to the applications. Um, in this case, okay, it's very important to have application to have databases that can as I said, skill very quickly. But also we'll be able to have very ideal city note, you know, sense that they with a certain amount of memory or sentiment of storage, you can store a lot of data. And this is where we are always, you know, checking what is the best technologies. And so far, not coach bases, technologies that we're using for for stalking, storing all the data. Because because it's it's a ratio in terms of, uh, performance on the number of data you can store, Uh is very high. Okay, so that's that's another challenge that we're addressing. Of course, God is not the only solution, but it's another another one. >>Excellent. Okay, we're gonna leave it there. Cedric, Thanks so much. A great storey and really appreciate your insights. >>You're welcome. Thank you very much. >>Okay, that's it for today. I hope you've enjoyed the application. Modernisation summit made possible by Couch Base. We shared some fresh survey data and got the perspectives of three expert analysts. We got an outstanding roadmap from Ravi Meyer. Um, who's the CEO of Couch base? And of course, we got the customer angle from Cedric. So look, Maybe you're an organisation going through a modernisation initiative. And if you're thinking about what the future of applications looks like cheque out couch. Based on the road this summer, the application modernisation summit is hitting the road traversing North America and Europe. Find out where they will be where they will be near you by visiting couch based dot com slash roadshow. Ravi is gonna be there along with other thought leaders and peers who will be sharing learnings and best practises on how to modernise now and for the future. And you'll get a chance to interact with some of those piers, something that everyone I know is looking forward to. This is Day Volonte. Thanks for joining us today. And thanks for watching the Cube. Mhm. Yeah. Mm, yeah.

>>Hi, this is Dave Volonte. We're winding down Day two of the Cubes coverage of Vim on 2022. We're here at the area in Las Vegas. Myself and Dave Nicholson had been going for two days. Everybody's excited about the VM on party tonight. It's It's always epic, and, uh, it's a great show in terms of its energy. Danny Allen is here. He's cto of in his back. He gave the keynote this morning. I say, Danny, you know, you look pretty good up there with two hours of sleep. I >>had three. >>Look, don't look that good, but your energy was very high. And I got to tell you the story you told was amazing. It was one of the best keynotes I've ever seen. Even even the technology pieces were outstanding. But you weaving in that story was incredible. I'm hoping that people will go back and and watch it. We probably don't have time to go into it, but wow. Um, can you give us the the one minute version of that >>long story? >>Sure. Yeah. I read a book back in 2013 about a ship that sank off Portsmouth, Maine, and I >>thought, I'm gonna go find that >>ship. And so it's a long, >>complicated process. Five >>years in the making. But we used data, and the data that found the ship was actually from 15 years earlier. >>And in 20 >>18, we found the bow of the ship. We found the stern of the ship, but what we were really trying to answer was torpedoed. Or did the boilers explode? Because >>the navy said the boilers exploded >>and two survivors said, No, it was torpedoed or there was a German U boat there. >>And so >>our goal was fine. The ship find the boiler. >>So in 20 >>19, Sorry, Uh, it was 2018. We found the bow and the stern. And then in 2019, we found both boilers perfectly intact. And in fact, the rear end of that torpedo wasn't much left >>of it, of course, but >>data found that wreck. And so it, um, it exonerated essentially any implication that somebody screwed >>up in >>the boiler system and the survivors or the Children of the survivors obviously appreciated >>that. I'm sure. Yes, Several >>outcomes to it. So the >>chief engineer was one >>of the 13 survivors, >>and he lived with the weight of this for 75 years. 49 sailors dead because of myself. But I had the opportunity of meeting some of the Children of the victims and also attending ceremonies. The families of those victims received purple hearts because they were killed due to enemy action. And then you actually knew how to do this. I wasn't aware you had experience finding Rex. You've >>discovered several of >>them prior to this one. But >>the interesting connection >>the reason why this keynote was so powerful as we're a >>team, it's a data conference. >>You connected that to data because you you went out and bought a How do you say this? Magnanimous magnetometer. Magnetometer, Magnetometer. I don't know what that >>is. And a side >>scan Sonar, Right? I got that right. That was >>easy. But >>then you know what this stuff is. And then you >>built the model >>tensorflow. You took all the data and you found anomalies. And then you went right to that spot. Found the >>wreck with 12 >>£1000 of dynamite, >>which made your heart >>beat. But >>then you found >>the boilers. That's incredible. And >>but the point was, >>this is data >>uh, let's see, >>a lot of years after, >>right? >>Yeah. Two sets of data were used. One was the original set of side scan sonar >>data by the historian >>who discovered there was a U boat in the area that was 15 years old. >>And then we used, of >>course, the wind and weather and wave pattern data that was 75 years old to figure out where the boiler should be because they knew that the ship had continued to float for eight minutes. And so you had to go back and determine the models of where should the boilers >>be if it exploded and the boilers >>dropped out and it floated along >>for eight minutes and then sank? Where was >>that data? >>It was was a scanned was an electronic was a paper. How did you get that data? So the original side scan sonar data was just hard >>drive >>data by the historian. >>I wish I could say he used them to >>back it up. But I don't know that I can say that. But he still had >>the data. 15 years later, the >>weather and >>wind and wave data, That was all public information, and we actually used that extensively. We find other wrecks. A lot of wrecks off Boston Sunken World War Two. So we were We were used to that model of tracking what happened. Wow. So, yes, imagine if that data weren't available >>and it >>probably shouldn't have been right by all rights. So now fast forward to 2022. We've got Let's talk about just a cloud >>data. I think you said a >>couple of 100 >>petabytes in the >>cloud 2019. 500 in, Uh, >>no. Yeah. In >>20 2200 and 42. Petabytes in 20 2500 Petabytes last year. And we've already done the same as 2020. So >>240 petabytes >>in Q one. I expect >>this year to move an exhibit of >>data into the public cloud. >>Okay, so you got all that data. Who knows what's in there, right? And if it's not protected, who's going to know in 50 60 7100 years? Right. So that was your tie in? Yes. To the to the importance of data protection, which was just really, really well done. Congratulations. Honestly, one of the best keynotes I've ever seen keynotes often really boring, But you did a great job again on two hours. Sleep. So much to unpack here. The other thing that really is. I mean, we can talk about the demos. We can talk about the announcements. Um, so? Well, yeah, Let's see. Salesforce. Uh, data protection is now public. I almost spilled the beans yesterday in the cube. Caught myself the version 12. Obviously, you guys gave a great demo showing the island >>cloud with I think it >>was just four minutes. It was super fast. Recovery in four minutes of data loss was so glad you didn't say zero minutes because that would have been a live demos which, Okay, which I appreciate and also think is crazy. So some really cool demos, Um, and some really cool features. So I have so much impact, but the the insights that you can provide through them it's VM one, uh, was actually something that I hadn't heard you talk about extensively in the past. That maybe I just missed it. But I wonder if you could talk about that layer and why it's critical differentiator for Wien. It's >>the hidden gem >>within the Wien portfolio because it knows about absolutely >>everything. >>And what determines the actions >>that we take is the >>context in which >>data is surviving. So in the context of security, which we are showing, we look for CPU utilisation, memory utilisation, data change rate. If you encrypt all of the data in a file server, it's going to blow up overnight. And so we're leveraging heuristics in their reporting. But even more than that, one of the things in Wien one people don't realise we have this concept of the intelligent diagnostics. It's machine learning, which we drive on our end and we push out as packages intervene one. There's up to 200 signatures, but it helps our customers find issues before they become issues. Okay, so I want to get into because I often time times, don't geek out with you. And don't take advantage of your your technical knowledge. And you've you've triggered a couple of things, >>especially when the >>analysts call you said it again today that >>modern >>data protection has meaning to you. We talked a little bit about this yesterday, but back in >>the days of >>virtualisation, you shunned agents >>and took a different >>approach because you were going for what was then >>modern. Then you >>went to bare metal cloud hybrid >>cloud containers. Super Cloud. Using the analyst meeting. You didn't use the table. Come on, say Super Cloud and then we'll talk about the edge. So I would like to know specifically if we can go back to Virtualised >>because I didn't know >>this exactly how you guys >>defined modern >>back then >>and then. Let's take that to modern today. >>So what do you >>do back then? And then we'll get into cloud and sure, So if you go back to and being started, everyone who's using agents, you'd instal something in the operating system. It would take 10% 15% of your CPU because it was collecting all the data and sending it outside of the machine when we went through a virtual environment. If you put an agent inside that machine, what happens is you would have 100 operating systems all on the same >>server, consuming >>resources from that hyper visor. And so he said, there's a better way of capturing the data instead of capturing the data inside the operating system. And by the way, managing thousands of agents is no fun. So What we did is we captured a snapshot of the image at the hyper visor level. And then over time, we just leverage changed block >>tracking from the hyper >>visor to determine what >>had changed. And so that was modern. Because no more >>managing agents >>there was no impact >>on the operating system, >>and it was a far more >>efficient way to store >>data. You leverage CBT through the A P. Is that correct? Yeah. We used the VCR API >>for data protection. >>Okay, so I said this to Michael earlier. Fast forward to today. Your your your data protection competitors aren't as fat, dumb and happy as they used to be, so they can do things in containers, containers. And we talked about that. So now let's talk about Cloud. What's different about cloud data protection? What defines modern data protection? And where are the innovations that you're providing? >>Let me do one step in >>between those because one of the things that happened between hypervisors and Cloud was >>offline. The capture of the data >>to the storage system because >>even better than doing it >>at the hyper visor clusters >>do it on the storage >>array because that can capture the >>data instantly. Right? So as we go to the cloud, we want to do the same thing. Except we don't have access to either the hyper visor or the storage system. But what they do provide is an API. So we can use the API to capture all of the blocks, all of the data, all of the changes on that particular operating system. Now, here's where we've kind of gone full circle on a hyper >>visor. You can use the V >>sphere agent to reach into the operating system to do >>things like application consistency. What we've done modern data protection is create specific cloud agents that say Forget >>about the block changes. Make sure that I have application consistency inside that cloud operating >>system. Even though you don't have access to the hyper visor of the storage, >>you're still getting the >>operating system consistency >>while getting the really >>fast capture of data. So that gets into you talking on stage about how synapse don't equal data protection. I think you just explained it, but explain why, but let me highlight something that VM does that is important. We manage both snapshots and back up because if you can recover from your storage array >>snapshot. That is the best >>possible thing to recover from right, But we don't. So we manage both the snapshots and we converted >>into the VM portable >>data format. And here's where the super cloud comes into play because if I can convert it into the VM portable data format, I can move >>that OS >>anywhere. I can move it from >>physical to virtual to cloud >>to another cloud back to virtual. I can put it back on physical if I want to. It actually abstracts >>the cloud >>layer. There are things >>that we do when we go >>between clouds. Some use bio, >>some use, um, fee. >>But we have the data in backup format, not snapshot format. That's theirs. But we have been in backup format that we can move >>around and abstract >>workloads across. All of the infrastructure in your >>catalogue is control >>of that. Is that Is >>that right? That is about >>that 100%. And you know what's interesting about our catalogue? Dave. The catalogue is inside the backup, and so historically, one of the problems with backup is that you had a separate catalogue and if it ever got corrupted. All of your >>data is meaningless >>because the catalogue is inside >>the backup >>for that unique VM or that unique instance, you can move it anywhere and power it on. That's why people said were >>so reliable. As long >>as you have the backup file, you can delete our >>software. You can >>still get the data back, so I love this fast paced so that >>enables >>what I call Super Cloud we now call Super Cloud >>because now >>take that to the edge. >>If I want to go to the edge, I presume you can extend that. And I also presume the containers play a role there. Yes, so here's what's interesting about the edge to things on the edge. You don't want to have any state if you can help it, >>and so >>containers help with that. You can have stateless environment, some >>persistent data storage, >>but we not only >>provide the portability >>in operating systems. We also do this for containers, >>and that's >>true if you go to the cloud and you're using SE CKs >>with relational >>database service is already >>asked for the persistent data. >>Later, we can pick that up and move it to G K E or move it to open shift >>on premises. And >>so that's why I call this the super cloud. We have all of this data. Actually, I think you termed the term super thank you for I'm looking for confirmation from a technologist that it's technically feasible. It >>is technically feasible, >>and you can do it today and that's a I think it's a winning strategy. Personally, Will there be >>such a thing as edge Native? You know, there's cloud native. Will there be edge native new architectures, new ways of doing things, new workloads use cases? We talk about hardware, new hardware, architectures, arm based stuff that are going to change everything to edge Native Yes and no. There's going to be small tweaks that make it better for the edge. You're gonna see a lot of iron at the edge, obviously for power consumption purposes, and you're also going to see different constructs for networking. We're not going to use the traditional networking, probably a lot more software to find stuff. Same thing on the storage. They're going to try and >>minimise the persistent >>storage to the smallest footprint possible. But ultimately I think we're gonna see containers >>will lead >>the edge. We're seeing this now. We have a I probably can't name them, but we have a large retail organisation that is running containers in every single store with a small, persistent footprint of the point of sale and local data, but that what >>is running the actual >>system is containers, and it's completely ephemeral. So we were >>at Red Hat, I was saying >>earlier last week, and I'd say half 40 50% of the conversation was edge open shift, obviously >>playing a big role there. I >>know doing work with Rancher and Town Zoo. And so there's a lot of options there. >>But obviously, open shift has >>strong momentum in the >>marketplace. >>I've been dominating. You want to chime in? No, I'm just No, >>I yeah, I know. Sometimes >>I'll sit here like a sponge, which isn't my job absorbing stuff. I'm just fascinated by the whole concept of of a >>of a portable format for data that encapsulates virtual machines and or instances that can live in the containerised world. And once you once you create that common denominator, that's really that's >>That's the secret sauce >>for what you're talking about is a super club and what's been fascinating to watch because I've been paying attention since the beginning. You go from simply V. M. F s and here it is. And by the way, the pitch to E. M. C. About buying VM ware. It was all about reducing servers to files that can be stored on storage arrays. All of a sudden, the light bulbs went off. We can store those things, and it just began. It became it became a marriage afterwards. But to watch that progression that you guys have gone from from that fundamental to all of the other areas where now you've created this common denominator layer has has been amazing. So my question is, What's the singer? What doesn't work? Where the holes. You don't want to look at it from a from a glass half empty perspective. What's the next opportunity? We've talked about edge, but what are the things that you need to fill in to make this truly ubiquitous? Well, there's a lot of services out there that we're not protecting. To be fair, right, we do. Microsoft 3 65. We announced sales for us, but there's a dozen other paths services that >>people are moving data >>into. And until >>we had data protection >>for the assassin path services, you know >>you have to figure out how >>to protect them. Now here's the kicker about >>those services. >>Most of them have the >>ability to dump date >>out. The trick is, do they have the A >>P? I is needed to put data >>back into it right, >>which is which is a >>gap. As an industry, we need to address this. I actually think we need a common >>framework for >>how to manage the >>export of data, but also the import of data not at a at a system level, but at an atomic level of the elements within those applications. >>So there are gaps >>there at the industry, but we'll fill them >>if you look on the >>infrastructure side. We've done a lot with containers and kubernetes. I think there's a next wave around server list. There's still servers and these micro services, but we're making things smaller and smaller and smaller, and there's going to be an essential need to protect those services as well. So modern data protection is something that's going to we're gonna need modern data protection five years from now, the modern will just be different. Do you ever see the day, Danny, where governance becomes an >>adjacency opportunity for >>you guys? It's clearly an opportunity even now if you look, we spent a lot of time talking about security and what you find is when organisations go, for example, of ransomware insurance or for compliance, they need to be able to prove that they have certifications or they have security or they have governance. We just saw transatlantic privacy >>packed only >>to be able to prove what type of data they're collecting. Where are they storing it? Where are they allowed to recovered? And yes, those are very much adjacency is for our customers. They're trying to manage that data. >>So given that I mean, >>am I correct that architecturally you are, are you location agnostic? Right. We are a location agnostic, and you can actually tag data to allowable location. So the big trend that I think is happening is going to happen in in this >>this this decade. >>I think we're >>scratching the surface. Is this idea >>that, you know, leave data where it is, >>whether it's an S three >>bucket, it could be in an Oracle >>database. It could be in a snowflake database. It can be a data lake that's, you know, data, >>bricks or whatever, >>and it stays where >>it is. And it's just a note on the on the call of the data >>mesh. Not my term. Jim >>Octagon coined that term. The >>problem with that, and it puts data in the hands of closer to the domain experts. The problem with that >>scenario >>is you need self service infrastructure, which really doesn't exist today anyway. But it's coming, and the big problem is Federated >>computational >>governance. How do I automate that governance so that the people who should have access to that it can have access to that data? That, to me, seems to be an adjacency. It doesn't exist except in >>a proprietary >>platform. Today. There needs to be a horizontal >>layer >>that is more open than anybody >>can use. And I >>would think that's a perfect opportunity for you guys. Just strategically it is. There's no question, and I would argue, Dave, that it's actually >>valuable to take snapshots and to keep the data out at the edge wherever it happens to be collected. But then Federated centrally. It's why I get so excited by an exhibit of data this year going into the cloud, because then you're centralising the aggregation, and that's where you're really going to drive the insights. You're not gonna be writing tensorflow and machine learning and things on premises unless you have a lot of money and a lot of GPS and a lot of capacity. That's the type of thing that is actually better suited for the cloud. And, I would argue, better suited for not your organisation. You're gonna want to delegate that to a third party who has expertise in privacy, data analysis or security forensics or whatever it is that you're trying to do with the data. But you're gonna today when you think about AI. We talked about A. I haven't had a tonne of talk about AI some >>appropriate >>amount. Most of the >>AI today correct me if you think >>this is not true is modelling that's done in the cloud. It's dominant. >>Don't >>you think that's gonna flip when edge >>really starts to take >>off where it's it's more real time >>influencing >>at the edge in new use cases at the edge now how much of that data >>is going to be >>persisted is a >>point of discussion. But what >>are your thoughts on that? I completely agree. So my expectation of the way >>that this will work is that >>the true machine learning will happen in the centralised location, and what it will do is similar to someone will push out to the edge the signatures that drive the inferences. So my example of this is always the Tesla driving down the road. >>There's no way that that >>car should be figuring it sending up to the cloud. Is that a stop sign? Is it not? It can't. It has to be able to figure out what the stop sign is before it gets to it, so we'll do the influencing at the edge. But when it doesn't know what to do with the data, then it should send it to the court to determine, to learn about it and send signatures back out, not just to that edge location, but all the edge locations within the within the ecosystem. So I get what you're saying. They might >>send data back >>when there's an anomaly, >>or I always use the example of a deer running in front of the car. David Floyd gave me that one. That's when I want to. I do want to send the data back to the cloud because Tesla doesn't persist. A tonne of data, I presume, right, right less than 5% of it. You know, I want to. Usually I'm here to dive into the weeds. I want kind of uplevel this >>to sort of the >>larger picture. From an I T perspective. >>There's been a lot of consolidation going on if you divide the >>world into vendors >>and customers. On the customer side, there are only if there's a finite number of seats at the table for truly strategic partners. Those get gobbled up often by hyper >>scale cloud >>providers. The challenge there, and I'm part of a CEO accreditation programme. So this >>is aimed at my students who >>are CEOs and CIOs. The challenge is that a lot of CEOs and CIOs on the customer side don't exhaustively drag out of their vendor partners like a theme everything that Saveem >>can do for >>them. Maybe they're leveraging a point >>solution, >>but I guarantee you they don't all know that you've got cast in in the portfolio. Not every one of them does yet, let alone this idea of a super >>cloud and and and >>how much of a strategic role you can play. So I don't know if it's a blanket admonition to folks out there, but you have got to leverage the people who are building the solutions that are going to help you solve problems in the business. And I guess, as in the form of >>a question, >>uh, do you Do you see that as a challenge? Now those the limited number of seats at >>the Table for >>Strategic Partners >>Challenge and >>Opportunity. If you look at the types of partners that we've partnered with storage partners because they own the storage of the data, at the end of the day, we actually just manage it. We don't actually store it the cloud partners. So I see that as the opportunity and my belief is I thought that the storage doesn't matter, >>but I think the >>organisation that can centralise and manage that data is the one that can rule the world, and so >>clearly I'm a team. I think we can do amazing things, but we do have key >>strategic partners hp >>E Amazon. You heard >>them on stage yesterday. >>18 different >>integrations with AWS. So we have very strategic partners. Azure. I go out there all the time. >>So there >>you don't need to be >>in the room at the table because your partners are >>and they have a relationship with the customer as well. Fair enough. But the key to this it's not just technology. It is these relationships and what is possible between our organisations. So I'm sorry to be >>so dense on this, but when you talk about >>centralising that data you're talking about physically centralising it or can actually live across clouds, >>for instance. But you've got >>visibility and your catalogues >>have visibility on >>all that. Is that what you mean by centralised obliterated? We have understanding of all the places that lives, and we can do things with >>it. We can move it from one >>cloud to another. We can take, you know, everyone talks about data warehouses. >>They're actually pretty expensive. >>You got to take data and stream it into this thing, and there's a massive computing power. On the other hand, we're >>not like that. You've storage on there. We can ephemeral e. Spin up a database when you need it for five minutes and then destroy it. We can spin up an image when you need it and then destroy it. And so on your perspective of locations. So irrespective of >>location, it doesn't >>have to be in a central place, and that's been a challenge. You extract, >>transform and load, >>and moving the data to the central >>location has been a problem. We >>have awareness of >>all the data everywhere, >>and then we can make >>decisions as to what you >>do based >>on where it is and >>what it is. And that's a metadata >>innovation. I guess that >>comes back to the catalogue, >>right? Is that correct? >>You have data >>about the data that informs you as to where it is and how to get to it. And yes, so metadata within the data that allows you to recover it and then data across the federation of all that to determine where it is. And machine intelligence plays a role in all that, not yet not yet in that space. Now. I do think there's opportunity in the future to be able to distribute storage across many different locations and that's a whole conversation in itself. But but our machine learning is more just on helping our customers address the problems in their infrastructures rather than determining right now where that data should be. >>These guys they want me to break, But I'm >>refusing. So your >>Hadoop back >>in their rooms via, um that's >>well, >>that scale. A lot of customers. I talked to Renee Dupuis. Hey, we we got there >>was heavy lift. You >>know, we're looking at new >>ways. New >>approaches, uh, going. And of course, it's all in the cloud >>anyway. But what's >>that look like? That future look like we haven't reached bottle and X ray yet on our on our Hadoop clusters, and we do continuously examine >>them for anomalies that might happen. >>Not saying we won't run into a >>bottle like we always do at some >>point, But we haven't yet >>awesome. We've covered a lot of We've certainly covered extensively the research that you did on cyber >>security and ransomware. Um, you're kind of your vision for modern >>data protection. I think we hit on that pretty well casting, you know, we talked to Michael about that, and then, you know, the future product releases the Salesforce data protection. You guys, I think you're the first there. I think you were threatened at first from Microsoft. 3 65. No, there are other vendors in the in the salesforce space. But what I tell people we weren't the first to do data capture at the hyper >>visor level. There's two other >>vendors I won't tell you they were No one remembers them. Microsoft 3 65. We weren't the first one to for that, but we're now >>the largest. So >>there are other vendors in the salesforce space. But we're looking at We're going to be aggressive. Danielle, Thanks >>so much for coming to Cuba and letting us pick your brain like that Really great job today. And congratulations on >>being back >>in semi normal. Thank you for having me. I love being on all right. And thank you for watching. Keep it right there. More coverage. Day volonte for Dave >>Nicholson, By >>the way, check out silicon angle dot com for all the written coverage. All the news >>The cube dot >>net is where all these videos We'll we'll live. Check out wiki bond dot com I published every week. I think I'm gonna dig into the cybersecurity >>research that you guys did this week. If I can >>get a hands my hands on those charts which Dave Russell promised >>me, we'll be right back >>right after this short break. Mm.

>>mhm. Welcome back to Boston. This is the cubes coverage of the Red Hat Summit 2022. The first Red Hat Summit we've done face to face in at least two years. 2019 was our last one. We're kind of rounding the far turn, you know, coming up for the home stretch. My name is Dave Valentin here with Paul Gillon. A J monger is here is a senior director of Iot. The Iot group for developer solutions and engineering at Intel. AJ, thanks for coming on the Cube. Thank you so much. We heard your colleague this morning and the keynote talking about the Dev Cloud. I feel like I need a Dev Cloud. What's it all about? >>So, um, we've been, uh, working with developers and the ecosystem for a long time, trying to build edge solutions. A lot of time people think about it. Solutions as, like, just computer the edge. But what really it is is you've got to have some component of the cloud. There is a network, and there is edge and edge is complicated because of the variety of devices that you need. And when you're building a solution, you got to figure out, like, where am I going to push the computer? How much of the computer I'm going to run in the cloud? How much of the computer? I'm gonna push it at the network and how much I need to run it at the edge. A lot of times what happens for developers is they don't have one environment where all of the three come together. And so what we said is, um, today the way it works is you have all these edge devices that customers by the instal, they set it up and they try to do all of that. And then they have a cloud environment they do to their development. And then they figure out how all of this comes together. And all of these things are only when they are integrating it at the customer at the solution space is when they try to do it. So what we did is we took all of these edge devices, put it in the cloud and gave one environment for cloud to the edge. Very good to your complete solution. >>Essentially simulates. >>No, it's not >>simulating span. So the cloud spans the cloud, the centralised cloud out to the edge. You >>know, what we did is we took all of these edge devices that will theoretically get deployed at the edge like we took all these variety of devices and putting it put it in a cloud environment. So these are non rack mountable devices that you can buy in the market today that you just have, like, we have about 500 devices in the cloud that you have from atom to call allusions to F. P. G s to head studio cards to graphics. All of these devices are available to you. So in one environment you have, like, you can connect to any of the cloud the hyper scholars, you could connect to any of these network devices. You can define your network topology. You could bring in any of your sources that is sitting in the gate repository or docker containers that may be sitting somewhere in a cloud environment, or it could be sitting on a docker hub. You can pull all of these things together, and we give you one place where you can build it where you can test it. You can performance benchmark it so you can know when you're actually going to the field to deploy it. What type of sizing you need. So >>let me show you, understand? If I want to test, uh, an actual edge device using 100 gig Ethernet versus an Mpls versus the five G, you can do all that without virtualizing. >>So all the H devices are there today, and the network part of it, we are building with red hat together where we are putting everything on this environment. So the network part of it is not quite yet solved, but that's what we want to solve. But the goal is here is you can let's say you have five cameras or you have 50 cameras with different type of resolutions. You want to do some ai inference type of workloads at the edge. What type of compute you need, what type of memory you need, How many devices do you need and where do you want to push the data? Because security is very important at the edge. So you gotta really figure out like I've got to secure the data on flight. I want to secure the data at Brest, and how do you do the governance of it. How do you kind of do service governance? So that all the services different containers that are running on the edge device, They're behaving well. You don't have one container hogging up all the memory or hogging up all the compute, or you don't have, like, certain points in the day. You might have priority for certain containers. So all of these mortals, where do you run it? So we have an environment that you could run all of that. >>Okay, so take that example of AI influencing at the edge. So I've got an edge device and I've developed an application, and I'm going to say Okay, I want you to do the AI influencing in real time. You got something? They become some kind of streaming data coming in, and I want you to persist, uh, every hour on the hour. I want to save that time stamp. Or if the if some event, if a deer runs across the headlights, I want you to persist that day to send that back to the cloud and you can develop that tested, benchmark >>it right, and then you can say that. Okay, look in this environment I have, like, five cameras, like at different angles, and you want to kind of try it out. And what we have is a product which is into, um, open vino, which is like an open source product, which does all of the optimizations you need for age in France. So you develop the like to recognise the deer in your example. I developed the training model somewhere in the cloud. Okay, so I have, like, I developed with all of the things have annotated the different video streams. And I know that I'm recognising a deer now. Okay, so now you need to figure out Like when the deer is coming and you want to immediately take an action. You don't want to send all of your video streams to the cloud. It's too expensive. Bandwidth costs a lot. So you want to compute that inference at the edge? Okay. In order to do that inference at the edge, you need some environment. You should be able to do it. And to build that solution What type of age device do you really need? What type of compute you need? How many cameras are you computing it? What different things you're not only recognising a deer, probably recognising some other objects could do all of that. In fact, one of the things happened was I took my nephew to San Diego Zoo and he was very disappointed that he couldn't see the chimpanzees. Uh, that was there, right, the gorillas and other things. So he was very sad. So I said, All right, there should be a better way. I saw, like there was a stream of the camera feed that was there. So what we did is we did an edge in friends and we did some logic to say, At this time of the day, the gorillas get fed, so there's likelihood of you actually seeing the gorilla is very high. So you just go at that point and so that you see >>it, you >>capture, That's what you do, and you want to develop that entire solution. It's based on whether, based on other factors, you need to bring all of these services together and build a solution, and we offer an environment that allows you to do it. Will >>you customise the the edge configuration for the for the developer If if they want 50 cameras. That's not You don't have 50 cameras available, right? >>It's all cameras. What we do is we have a streaming capability that we support so you can upload all your videos. And you can say I want to now simulate 50 streams. Want to simulate 30 streams? Or I want to do this right? Or just like two or three videos that you want to just pull in. And you want to be able to do the infant simultaneously, running different algorithms at the edge. All of that is supported, and the bigger challenge at the edge is developing. Solution is fine. And now when you go to actual deployment and post deployment monitoring, maintenance, make sure that you're like managing it. It's very complicated. What we have seen is over 50% 51% to be precise of developers are developed some kind of a cloud native applications recently, right? So that we believe that if you bring that type of a cloud native development model to the edge, then you're scaling problem. Your maintenance problem, you're like, how do you actually deploy it? All of these challenges can be better managed, Um, and if you run all of that is an orchestration later on kubernetes and we run everything on top of open shift, so you have a deployment ready solution already there it's everything is containerised everything. You have it as health charged Dr Composed. You have all their you have tested and in this environment, and now you go take that to the deployment. And if it is there on any standard kubernetes environment or in an open ship, you can just straight away deploy your application. >>What's that edge architecture looked like? What's Intel's and red hats philosophy around? You know what's programmable and it's different. I know you can run a S, a p a data centre. You guys got that covered? What's the edge look like? What's that architecture of silicon middleware? Describe that for us. >>So at the edge, you think about it, right? It can run traditional, Uh, in an industrial PC. You have a lot of Windows environment. You have a lot of the next. They're now in a in an edge environment. Quite a few of these devices. I'm not talking about Farage where there are tiny micro controllers and these devices I'm talking about those devices that connect to these forage devices. Collect the data. Do some analytics do some compute that type of thing. You have foraged devices. Could be a camera. Could be a temperature sensor. Could be like a weighing scale. Could be anything. It could be that forage and then all of that data instead of pushing all the data to the cloud. In order for you to do the analysis, you're going to have some type of an edge set of devices where it is collecting all this data, doing some decisions that's close to the data. You're making some analysis there, all of that stuff, right? So you need some analysis tools, you need certain other things. And let's say that you want to run like, UH, average costs or rail or any of these operating systems at the edge. Then you have an ability for you to manage all of that. Using a control note, the control node can also sit at the edge. In some cases, like in a smart factory, you have a little data centre in a smart factory or even in a retail >>store >>behind a closet. You have, like a bunch of devices that are sitting there, correct. And those devices all can be managed and clustered in an environment. So now the question is, how do you deploy applications to that edge? How do you collect all the data that is sitting through the camera? Other sensors and you're processing it close to where the data is being generated make immediate decisions. So the architecture would look like you have some club which does some management of this age devices management of this application, some type of control. You have some network because you need to connect to that. Then you have the whole plethora of edge, starting from an hybrid environment where you have an entire, like a mini data centre sitting at the edge. Or it could be one or two of these devices that are just collecting data from these sensors and processing it that is the heart of the other challenge. The architecture varies from different verticals, like from smart cities to retail to healthcare to industrial. They have all these different variations. They need to worry about these, uh, different environments they are going to operate under, uh, they have different regulations that they have to look into different security protocols that they need to follow. So your solution? Maybe it is just recognising people and identifying if they are wearing a helmet or a coal mine, right, whether they are wearing a safety gear equipment or not, that solution versus you are like driving in a traffic in a bike, and you, for safety reasons. We want to identify the person is wearing a helmet or not. Very different use cases, very different environments, different ways in which you are operating. But that is where the developer needs to have. Similar algorithms are used, by the way, but how you deploy it very, quite a bit. >>But the Dev Cloud make sure I understand it. You talked about like a retail store, a great example. But that's a general purpose infrastructure that's now customised through software for that retail environment. Same thing with Telco. Same thing with the smart factory, you said, not the far edge, right, but that's coming in the future. Or is that well, that >>extends far edge, putting everything in one cloud environment. We did it right. In fact, I put some cameras on some like ipads and laptops, and we could stream different videos did all of that in a data centre is a boring environment, right? What are you going to see? A bunch of racks and service, So putting far edge devices there didn't make sense. So what we did is you could just have an easy ability for you to stream or connect or a Plourde This far edge data that gets generated at the far edge. Like, say, time series data like you can take some of the time series data. Some of the sensor data are mostly camera data videos. So you upload those videos and that is as good as your streaming those videos. Right? And that means you are generating that data. And then you're developing your solution with the assumption that the camera is observing whatever is going on. And then you do your age inference and you optimise it. You make sure that you size it, and then you have a complete solution. >>Are you supporting all manner of microprocessors at the edge, including non intel? >>Um, today it is all intel, but the plan, because we are really promoting the whole open ecosystem and things like that in the future. Yes, that is really talking about it, so we want to be able to do that in the future. But today it's been like a lot of the we were trying to address the customers that we are serving today. We needed an environment where they could do all of this, for example, and what circumstances would use I five versus i nine versus putting an algorithm on using a graphics integrated graphics versus running it on a CPU or running it on a neural computer stick. It's hard, right? You need to buy all those devices you need to experiment your solutions on all of that. It's hard. So having everything available in one environment, you could compare and contrast to see what type of a vocal or makes best sense. But it's not >>just x 86 x 86 your portfolio >>portfolio of F. P. G s of graphics of like we have all what intel supports today and in future, we would want to open it up. So how >>do developers get access to this cloud? >>It is all free. You just have to go sign up and register and, uh, you get access to it. It is difficult dot intel dot com You go there, and the container playground is all available for free for developers to get access to it. And you can bring in container workloads there, or even bare metal workloads. Um, and, uh, yes, all of it is available for you >>need to reserve the endpoint devices. >>Comment. That is where it is. An interesting technology. >>Govern this. Correct. >>So what we did was we built a kind of a queuing system. Okay, So, schedule, er so you develop your application in a controlled north, and only you need the edge device when you're scheduling that workload. Okay, so we have this scheduling systems, like we use Kafka and other technologies to do the scheduling in the container workload environment, which are all the optimised operators that are available in an open shift, um, environment. So we regard those operators. Were we installed it. So what happens is you take your work, lord, and you run it. Let's say on an I seven device, when you're running that workload and I summon device, that device is dedicated to you. Okay, So and we've instrumented each of these devices with telemetry so we could see at the point your workload is running on that particular device. What is the memory looking like power looking like How hard is the device running? What is a compute looking like? So we capture all that metrics. Then what you do is you take it and run it on a 99 or run it on a graphic, so can't run it on an F p g a. Then you compare and contrast. And you say Huh? Okay for this particular work, Lord, this device makes best sense. In some cases, I'll tell you. Right, Uh, developers have come back and told me I don't need a bigger process that I need bigger memory. >>Yeah, sure, >>right. And some cases they've said, Look, I have I want to prioritise accuracy over performance because if you're in a healthcare setting, accuracy is more important. In some cases, they have optimised it for the size of the device because it needs to fit in the right environment in the right place. So every use case where you optimise is up to the solution up to the developer, and we give you an ability for you to do that kind >>of folks are you seeing? You got hardware developers, you get software developers are right, people coming in. And >>we have a lot of system integrators. We have enterprises that are coming in. We are seeing a lot of, uh, software solution developers, independent software developers. We also have a lot of students are coming in free environment for them to kind of play with in sort of them having to buy all of these devices. We're seeing those people. Um I mean, we are pulling through a lot of developers in this environment currently, and, uh, we're getting, of course, feedback from the developers. We are just getting started here. We are continuing to improve our capabilities. We are adding, like, virtualisation capabilities. We are working very closely with red hat to kind of showcase all the goodness that's coming out of red hat, open shift and other innovations. Right? We heard, uh, like, you know, in one of the open shift sessions, they're talking about micro shifts. They're talking about hyper shift, the talking about a lot of these innovations, operators, everything that is coming together. But where do developers play with all of this? If you spend half your time trying to configure it, instal it and buy the hardware, Trying to figure it out. You lose patience. What we have time, you lose time. What is time and it's complicated, right? How do you set up? Especially when you involve cloud. It has network. It has got the edge. You need all of that right? Set up. So what we have done is we've set up everything for you. You just come in. And by the way, not only just that what we realised is when you go talk to customers, they don't want to listen to all our optimizations processors and all that. They want to say that I am here to solve my retail problem. I want to count the people coming into my store, right. I want to see that if there is any spills that I recognise and I want to go clean it up before a customer complaints about it or I have a brain tumour segmentation where I want to identify if the tumour is malignant or not, right and I want to telehealth solutions. So they're really talking about these use cases that are talking about all these things. So What we did is we build many of these use cases by talking to customers. We open sourced it and made it available on Death Cloud for developers to use as a starting point so that they have this retail starting point or they have this healthcare starting point. All these use cases so that they have all the court we have showed them how to contain arise it. The biggest problem is developers still don't know at the edge how to bring a legacy application and make it cloud native. So they just wrap it all into one doctor and they say, OK, now I'm containerised got a lot more to do. So we tell them how to do it, right? So we train these developers, we give them an opportunity to experiment with all these use cases so that they get closer and closer to what the customer solutions need to be. >>Yeah, we saw that a lot with the early cloud where they wrapped their legacy apps in a container, shove it into the cloud. Say it's really hosting a legacy. Apps is all it was. It wasn't It didn't take advantage of the cloud. Never Now people come around. It sounds like a great developer. Free resource. Take advantage of that. Where do they go? They go. >>So it's def cloud dot intel dot com >>death cloud dot intel dot com. Check it out. It's a great freebie, AJ. Thanks very much. >>Thank you very much. I really appreciate your time. All right, >>keep it right there. This is Dave Volonte for Paul Dillon. We're right back. Covering the cube at Red Hat Summit 2022. >>Mhm. Yeah. Mhm. Mm.

>>Mm. Welcome back to the seaports in Boston City is abuzz. Bruins tonight, Celtics Tomorrow night. We're all excited. We're talking open source, which is a very exciting topic. Every company is using open source. I mean, it is the mainspring of innovation. I'm Dave along with my co host, Paul Dillon. And you're watching the cubes. Coverage of Red Hat. Summer 2022. Raj Raj Masinga is here. He's hybrid and emerging Platforms lead at Accenture and Ghetto Greber. Who's red hats? Business group lead eccentric. Gentlemen, welcome to the Cube. Thanks for coming >>on. Thank you. >>Thank you, Raj. We saw in the keynote up there today with Stephanie. She's coming on tomorrow. Rockstar Stephanie. Cheers. Also a Boston sports fan, and I have to work at it, but you can talk about the history with red hat. How long have you guys been at this? And give us a journey update. >>Well, first of all, thanks for having us here. Um, yes, we are big fans of Red Hat and especially Stephanie. I get to I had the pleasure of working with a very closely, um, our relationship with Red Hat goes many, many years, decades I think. And but Paul, come here will tell you that. You know, we've been focused a lot with the formation of our new business unit in Cloud. First around, migrating to the public cloud. But now, as we focus more and more around how our clients begin to operate in the public cloud in the cloud ecosystem hybrid is coming much more into focus. And Red Hat is very much a key client of a key partner of us. So we go way back. But this is all about us doubling down and increasing our partnership and deepening it with them. >>So, uh, you talked today about hybrid Cloud is everything. And it seems like a couple of years ago there was focuses more on moving to the public cloud and getting off of private infrastructure. Has there been a change in the ways in which customers are thinking, are they gonna be hanging onto their private infrastructure longer, perhaps, than was expected a couple of years ago? >>I think the first of all, it's a very different industry by industry. If you look at retail or consumer goods, I think there's a big movement in terms of percentages of workloads that are getting moved onto public cloud. If you look at industries like banking or utilities or government, more regular financial services, more regulated industries. I think we are finding a much larger percentage of their workloads because of regulatory reasons and security reasons, etcetera. Our need to remain either on premise or in private cloud. So I think it very much depends on the industry. But regardless the hype, you know, especially with the movement to edge now hybrid is going to be, you know, permeating everything. So I think by industry depends. But but the edges driving a whole new flywheel. >>You know, we started the Cuban 2010, so the cloud was, you know, modern cloud. Anyway, it was like, say, four years in into it and at the time, to your point Raj Financial Services, there was an evil word. No way we're ever going to the cloud. No, that's changed, obviously. But then, when the financial crisis hit, >>you >>had so initially it was a lot of tyre kicking experimentation. When the financial crisis hit, you had a lot of CFO saying, Okay, let's shift Capex to Apex and so that was sort of a bridge. And then after we came out, it was like this spate of innovation. And then we saw that during the pandemic, where cloud migration was a high priority and or it was the lifeline. And now it sounds like customers are kind of rethinking to your earlier conversation. What is cloud? It's that operating model. So I wonder if you could sort of Can you confirm that's kind of the journey that customers are taking? Where are they today? What does it mean? There? You know the the operating model. What do they consider cloud? >>Um, you actually, you see it? It's like it's really try forward to the cloud. Uh, but where it was in the beginning, If it doesn't hype about Public Cloud, they become more and more aware that it's hybrid because they have to bring the legacy system and process into the cloud as well. And it takes more time that actually they have fought before. So it's like there was a process of learning and also like in the steps moving forward to the operating model because they also understand I cannot operate a cloud like I was operating in the classical way like my old data centre and everything. It needs all the capabilities it needs, all the skills and especially if you go in a hybrid world. And it's a hybrid operation between the classic traditional but also the new ways of how you operate into a cloud. And you really see also the financial services. Now, uh, we had, uh I mean watch presented at keynote. We had a client in Germany. He made a decision, a very traditional financial services clients providing the service to chairman saving banks. And they did this decision and I would say, if you have spoken to them 10 years ago, they will not go into the cloud. But now they went to the cloud via private cloud, and now they got the confidence about how to operate in it. And now they move forward into a public cloud. But from a private cloud into the public cloud. Today, after security, they have up Skilling on skills and people and they understand the process and what's really required and needed in order to have such an environment. >>Generally, what's the strategy with regard to modernisation organisations? More building like an abstraction layer? Uh, with microservices and then connecting to the cloud. Or are they actually rewriting applications to make them cloud native? What are you What are you advising clients from a strategy standpoint, and I know it depends, but, you know, it's >>a It's a great question. I think the genesis to that strategy is how they view infrastructure, Right? So you know, everyone is, has this kind of, I don't know that this is almost mythical opinion out there with cloud. You don't need to worry about your infrastructure. All the providers will worry about it, and you just need to move it there. But the opposite is true. It's really critical what your infrastructure strategy is as you move to the cloud, because depending on what workload you have, you know it can be on any one of the continuum that you described. So the first thing is, where do you want to house your workload? Is the question and that will drive. How what do you want to do with your application? Whether you want to just maintain it the way it is, Do you want to simply modernise it, keeping where it is, or do you want to completely risk in it or even eliminated. So so I think the entire basically the answer to your question around. Do we? What do we do with the application? Is fundamentally driven by what is your infrastructure strategy and what that workload needs to do for you. >>So I know you want to jump in, but I got to follow up. You're saying hardware matters because we heard Paul Corvino today talking about this hardware renaissance. I'm actually I just ran a power panel called. Does hardware still matter? You're saying it matters? >>Yeah. And and it doesn't. And infrastructure doesn't always. I mean, now that you can do infrastructure as code, right? I mean, I was at the Del summit last time and read That is a huge partner of Dell now, right? Which, you know, uh, was much more, uh, partnered with VM ware. But I think the whole ecosystem is opening up, and even the hardware providers are looking at this in a much more nimble way. But yes, it's very much part of the conversation. They haven't gone away. >>During your keynote. You outlined sort of your strategy. Going forward is called cloud first. Yes. What does cloud first mean? >>Well, um, we we want to make sure that when we talk about transformation of business with our clients, So extension always goes with the idea of an industry lens of solving a specific problem for a client. What is the business problem we solve? And increasingly, what we want to message and drive to our clients is if you're thinking about, regardless of what the business is technologies absolutely critical to whatever transformation you're doing and when. When you look at technology, you have to think cloud first because that's where all the innovation is happening. That's where all the, um um, investments are being driven. Whether it's an I mean, it's a software vendor, but it's a hardware vendor with its uh, so you have to think cloud first when you think about transforming your business. >>Uh, what is How does modernisation play into that? You know, a lot of vendors are throwing a lot of resources that the modernisation market VM ware, Tanzania and IBM and such, uh, how interesting our customers really a Modernising legacy applications >>hugely right, because fundamentally, I think everything is now driven by our experiences. What we now are used to in terms of, uh, interfacing with applications are interfacing with function sets or interfacing with technology. So there is a lot of inherent, um, legacy technology that doesn't have that experience. So when you think about transforming, you have to come at it from an experience point of view. And when you think in those terms modernisation or even rebuilding the same, even if it's the same function set, uh, re skinning it and modernisation is critical for the purposes of engagement. >>What's the number one challenge that customers that you're working with face in terms of modernisation? Is it trying to figure out like Rogers sort of laying out the portfolio? What do I do with it? Do I modernise it? Do I retire it? Do I let it just die on the vine? What's their number one challenge? >>Uh, mainly it depends also on the industry, but it's, uh, I would say, for the highly regulated, certainly regulations. They always have an own interpretation of the regulations. Regulation means for them, but normally it's not really what they understand. But I think this is more and more coming to Annie's and more people understand what it really means, but it's also what we see a lot. They think first about technology, but not what kind of business problem they want, Uh, and they want to solve. So it's like, instead of having a technology neutral discussion is really do want to achieve, um, to have really start on this side and then having this discussion away, which, obviously it's one of the key, even because they start to the cloud even without having a strategy without having a vision. If you have a clear vision, if you have a clear strategy, you know where you want to go, and then you can make your business case. You can make you architecture and then you decide on technology. And then, of course, on this journey, all the things about security compliance coming to the plane, Yeah, and I think I think that's the easiest approach. But clients struggle to understand. Of course, I mean, the technology is changing rapidly. Even new products and release cycle new life cycles, the complexity of all the tools hardware we mentioned before network is changing new working coming up. It's really hard to keep pace or keep up with the base of the technology and what's happening even for us. And then you understand the complexity and bring this complexity back to simplicity, but not without losing. We have this also keynote the efficiency and, uh, flexibility for an engineer, because that's what he needs >>to your clients. Have the skill sets to do all that such a self serving question to you guys. But but no, do they? I mean, there's a skills shortage. There's a a battle for talent. So how are they >>dealing? I mean, it's obvious the battle for talent is here. I mean, everybody is looking for the best talent, and if we need, if you need a full stack. Engineer, for example, is very hard to get a full stack engineer on your ground. You call really cloud native. So you have to up skill people to re skilled people. There's also a change coming into it and the changes not to forget. So it's what we say most time. The technology is an easy part, but the change change the organisation, change up skilled organisation. That's the hard part because you need to change from from one mindset to another, and we know from the from the past. What change? People are not open to change in general, so we need to change the mindset. >>I wanna go back to Hybrid Cloud because we have Dani from Red Hat was on earlier and he said, Edges really redefining the definition of hybrid cloud. It's it's more complex architecture, and it's changing the nature of how we think about hybrid Cloud. Are you seeing that with your customers? Are they changing their thinking about what hybrid means in that context? >>Yeah, completely. You know, I was I was We did a bunch of, uh, research recently, and I had I just wanted to make sure I called this. I mean, there's a flexible report that came out that says 80% of all enterprises now are on hybrid 89% multi cloud redheaded. A report that said 80% of our businesses are expected to, um, uh, increase their use of open source. Right, So So, yes, hybrid is everywhere. Edge is driving it, but there's a There's another critical element to that movement. The complexity of our clients. Estates are increasing because whether it's hybrid or whether it's edge or whatever, they are now. You know, given if you're a C i or a C T o. Your estate is really complex now. So one of the things that we now need to do is how do we simplify that? So, you know, we think and we've been talking with red hat about this. We need to come up with a clean, you know, we keep calling it, you know, single pane of glass for a enterprise that allows them to look at their estate in a way that allows them to then simply make some innovative decisions across the entire state. So, yes, edges driving hybrid. But the key thing that we now need to overcome is how do we manage that complexity? >>We have new term. Uh, I call it Super Cloud, but the session is a better word. Medic cloud. That's gonna what I think of that century. I think of deep industry expertise. Of course, we have that, but with the partnership from redhead, it's a very it's horizontal in the sense that it can go anywhere. So how do you guys work in in terms of within Accenture plugging into your deep industry expertise? And how does that horizontal redhead >>fit. That's a really good question. So, you know, one of the things, you know. First of all, we came out with a announcement today about our expanded relationship with Red Hat. One of the key elements in that announcement is how we are looking and bringing in red Hat into our industry business motions. So we actually have decided to pick a certain number of industries. You know, financial services is one. Telco is another. We are thinking about utilities in Europe. Public health is a is another one that we are looking at. And as we come up with our offerings, you heard me and Stephanie talk about joint offerings earlier on the keynote. Um, these offerings are industry offerings, but in those offerings we have embedded and we are, they're powered by redhead technology. Um, that allows these industry solutions to drive innovation through their technology. Um, yes. Red hat can be, for the most part, a horizontal cross industry, you know, technology. But you have to really bring them into specific industrial solutions because of the way we go to market. And I think Red hat brings innovation, uh, in a way that these industries haven't seen before. >>So I mean, how do you stay out of their way? Because they have a services operation that they're trying to grow. And that's your business as well. So where the lines of demarcation >>back to your question? I I don't I don't think there is a limiting opportunity. Read? Had, you know Stephanie Me, Paul, we're all talking about How do we collectively increase both our armies? You know, I I Yes, there might be occasional overlaps in the trenches, but when you look at the bigger picture, it is not a problem at all. >>I wouldn't think so. I mean, the way you're describing Rogers exactly the way it should work. You lead with the business, figure out the business problem, how you're gonna solve that. The technology will take care of itself. Technologies come and they go. And you want to use modern technologies, obviously. But if you don't get the business piece right, forget no technology is gonna save you >>exactly, right. And and the complexities of what the businesses today are facing is getting more and more difficult. And I think actually, technologies like red hat, you know, they're the whole concept of open source, I think is very creative around driving innovations from the market. I >>want to ask you that because Paul Kermie is you know, the storey was sort of an homage to open source. How much do customers really care about open source >>customers care about innovation and and anything that drives innovation to their business, whether it's whether it comes from technology, whether it comes from crowdsourcing, whether it comes from, you know, uh, marketing doesn't matter. I think when you look at the key hunger for innovation and how open source drives innovation, it becomes part of the business conversation. And, uh and I think that's been one of the mantras that Paul has had from day one about how this is such a great platform for innovation. And I think that's >>something customers asked for. They say we must develop this using open source platforms and tool sets. >>Um, it depends. I think I think there are some technology CEO s R c T O s that are much more religious about what? Their technologies that needs to be there are others that are that are much more business oriented. Um, so yes, there are. You know, if it's more in telecom field, I think telecom or some of the more, uh, technology driven fields, they will ask for open source. In others, they we bring, bring it through as part of offering. >>Here's the nuance that I see and you mentioned Paul Cormier. Accenture, especially. I mean, you look at your ascendancy as a company, you for years would take known processes and codify them in software. And you made, you know, a lot of great innovations doing that. And people who made a lot of >>money >>today, this new normal, he calls it. I call it the new abnormal. You don't know what's around the corner. You have to build flexibility into your business, and that is something that open source enables. Uh, so that's sort of this, Really Not really. We don't want to speak about it too much. Business resiliency and flexibility is that that is the new normal. I don't see how you can do it without without open sources expertise. >>I completely agree that I and I think, um, it's actually an asset. So you know, in some ways, selfishly, by having open source in a solution stack some of the innovation gets them much more democratised, right? So? So it can come from a much broader sweet. So the load is not only an extension to come up with all the innovation we can, we can actually come up with a more democratised way of bringing that innovation in. So I think that's that's >>great. And it doesn't always go back to the community. I mean, Amazon built a $70 billion business on open source, but not all right, guys. Thanks so much for coming. Thank you very much for having a pleasure. All right, keep it right there. This is Dave Volonte for Paul Dillon. The Cubes. Continuous coverage of Red Hat Summit 2022 from the seaport in Boston. We'll be right back. >>Mm mm.

>>The Cube Presents Dell Technologies World Brought to You by Dell. >>Hey, everyone, welcome back to the Cubes Coverage of Dell Technologies World 2022. Live from the Venetian in Las Vegas. Lisa Martin With a Volonte. This is Day two of the Cubes coverage. We've had a lot of great focus on talking about multi cloud partner ecosystems, as et cetera, the last day and a half. Now we're going to have a conversation with Dell, and we've got two guests joining us. Please welcome David Linthicum, the chief cloud strategy officer at Deloitte, and Brad Lewis, the senior vice president and GM of the global transformation office at Dell Technologies. Guys, welcome to the Cube. >>Thank you for having us. You guys >>so lots to talk about multi cloud. You can't. It's one of the biggest themes here, David. I want to start with you. One of the things that Michael Dell said in his keynote, and he said it on the Cape today is its multi cloud world by default. What does that mean to you? >>What that means is that if you don't find multi cloud, multi cloud is going to find you. It's a complex distributed system that basically is invasive to what we do within the enterprise. So anybody who's leveraging cloud computing is going to find that there is a need to leverage multiple clouds of multiple kinds of technologies. And therefore we're kind of focused on what's in between the clouds versus the clouds themselves. And I think that's okay. We're leveraging multi cloud by choice. It's driving innovation. It's driving agility. That's why people are adopting it. So whether or not you have it or not within your enterprise chances are you do. Are you going to have it pretty soon, >>right? I think stand I saw yesterday was 75% of organisations have at least 3 to 4 different clouds. What is your take on when you're talking with customers in the field? How are they? How are they managing that approach? What are they doing right? What do they Maybe not doing right. >>I think what they're doing wrong mainly was hit. That one first is that they're managing their clouds within the silos. And so, in other words, are using whatever native tools are in the particular cloud provided to do operations do security, governance, things like that. And the reality is, it's a more holistic approach that needs to be taken. We need to span these solutions across the different cloud providers and also the existing legacy systems thinking holistically about that. It's just something we haven't done ever with an I t. And now we're having to do it. Read. >>What is the global transformation office? Adele, What's your What's your role in your mission? Sure. >>So our mission is working with our customers, who are really focused on driving outcome centric types of relationship with us, so worried less about the just in and of itself and really wanting to figure out how do I take advantage of all of those capabilities that Dell and its partner ecosystem have to drive business value? Ultimately, what does a great experience look like that or a developer for my lines of business? How do I start to improve the type of agility that I've got? How do I office stuff up some of the types of flexible platforms that I'm really reading about or aspiring to be able to offer? So being able to look at that holistic through through the lens of technology, the economics of that. The operational constructs and operating models around it and being able to really take all of those assets and capabilities and map them to the types of outcomes, milestones and timelines that are relevant to that. >>Who is your ideal partner at the customer? Is it uh, C I o the line of business? Somebody in infrastructure? >>It's all of the above, I think, as we get as we get through the conversation, what will become apparent is tech as part of the answer. So it's not. It's important. It has to be considered. It has to be architected. Well, it has to be operated well. But as important as taking an increasingly more so is how to David's point, how are you going to go and build that common model of operational construct around all of these different platforms so you don't end up with a silo based approach? Application owners and driving utilisation and adoption is important and more so than it's ever been. So having those line of business tie ins and the application owners all of those different stakeholders finance and being able to set expectations well and being able to deliver against those consistently and reliably and the impact that has on confidence and investment. All of those things become part of the fabric of a collective that's about mapping to those. So there's no one set of stakeholders that we work with. But what is really important as having somebody who sits across all of those things that has the ability to call the shots and make decisions when hard decisions are having to be made because where things don't typically work well is when we get into stalemates or standoffs, where there's different factional issues or politics comes into it or somebody is not empowered? Having that governance model so that there is a senior stakeholder who can move roadblocks and make sure that we remain aligned is one of the most critical factors. >>David question for you removing those roadblocks the last two years. Obviously, we've seen a lot of organisations massively pivot multiple times right to survive and not to thrive. But we've seen so much investment in the remote workforce and now a lot of businesses facing ageing infrastructure, what do we do? How do you help them remove those roadblocks? Obviously time is of the essence right. So from a competitive perspective, what more do some of those conversations look and sound like >>they're one? Get the obstacles out of the way. In other words, if you think this is about building more data centres to have more VPN, traffic and things like that, that's not what it's all about. This is about finding solutions that provide scalability within the organisation and it's going to maintain scalability. Keep in mind, we're running to work force. People are going to work independently. They're gonna exist on their own infrastructure. They're going to have their own data which is personalised to them. They're gonna basically interact with other employees and other co workers in different, more collaborative ways. Hopefully. So the idea being that we're trying to get everything back centralised again is crazy. We need to figure out ways in which we can diversify the workforce, diversify that kind of technology we're using and leverage things that are really kind of on demand and scalable quick thinking about building data centres. >>Okay, so square the circle for me because I totally agree with what you just said. But it seems like a lot of organisations when it comes to data are taking that approach like Okay, let's centralise all the data so we can make it more manageable and more efficient to manage. Yet we talk about edge. Data is distributed by its very nature. So help me understand that Yin and Yang. >>I think it's partially we get into, obviously, the governance and the data governance and sort of all of the regulator in compliance aspects of that part of it is also emerging technologies. It's the area that's probably the least mature. We spend a lot of time figuring around how to have operational toolsets around multi cloud. Then we figured about how to have applications traverse multi cloud. Now we're moving on to the real crux of the problem and especially as translate edge start to take hold. We're generating large volumes of data is being generated at the edge. It's being generated in the in the core, and that ability to look at things holistically is going to become increasingly important. It's an area of focus for obviously us at Dell Technologies. It's where we're investing heavily and from an R and D standpoint. It's where the marketplace is going to evolve. But it's still in an early stage of maturity and being able to look at that holistically, >>so not necessarily shove it all into a single data store but enable it to be distributed and managed and and governor who should own the data life cycle. Should it be somebody in the business? Should it be somebody in I t. Should it be a data >>group? >>It's >>now. There is a long How long have we got? Well, I mean, you must have these discussions. We absolutely do, but sort of being serious about it. I think the important point is the people who ultimately are the ones who are who are responsible for getting value from that data is where it should resign. So because of the people who have the greatest insight and understanding of how of how to really get value from it, because ultimately we want to pivot from having a data conversation to how do we generate information and actionable information? It's not a data problem in and of itself, it's it's This is a business intelligence. How do we get value from this and that the best place for the data to live is the people who are going to be able to make the most of that. So >>Deloitte's gonna be having these conversations all the time with your customers. But this is, uh, an organisational discussion, isn't it? >>It's also a functional discussion. You have to remember that there's two tiers there. There's the people who own the data tier but don't necessarily want to administer the data so they know what the data is, What it does, they control how it's changed. They control how it's monitored, and we have multiple people that are distributed all over the company that do that. And then there's the people that actually run the control plane, and we get to distribute a data we're having to get to a common control plane that goes across the various databases, which is able to make the changes to the metadata and changes to the technical geeky stuff we have to do to keep data running. And so it's okay to have that. It's okay to have non technical and technical users who still maintain ownership of the data, and they work together in kind of a devops situation to make sure that we're maintaining the data to the needs of the business, and we have the business owners in there to tell us what that is. And we have the data administrators and that would actually make the changes. >>So the technology is, uh, an implementation detail in that model. Um, that's not It's not the tail wagging the dog. It's subservient to the business. Essentially, >>they're working together. And the reality is that the people who have the technical know how and have the business now how are often city in two different organisations that can exist anymore. They need to be maintained. They need to remove the barriers. And I deal with this with my clients all the time. They can't sit in silos. They need to collaborate together to make sure that the systems and the data are going to reflect and to solve the needs of the business. The only way to do that is to have collaboration at that level. >>So Lisa referenced multi cloud by default. You know, Chuck Witton was talking about that on the Cube recently. Uh, so I have often said multi clouds, Really? Multi vendor. It's like, Oh, I woke up. I got all these clouds. Okay, So what are the right strategies for customers? Where are they starting? How are they thinking about it? >>The people who are making the best progress is looking at it holistically. Looking at what does what does God look like? What are the things that are important to us? One of the capabilities were wanting to offer up and going into going into things, worried less about the tech of it. But more about how are we going to do things like accelerate business agility? How are we going to start to empower our lines of business to have first mover advantage? How do we take advantage of all of these disparate capabilities that over time it's going to vary? Who has competitive advantage? You could have one provider comes up with something that's a really compelling use case for what you're looking to do. But so if you've got the ability to be able to consume as a consistent ecosystem, all of those different partners, it's very easy to tap into that quickly and effectively delivering it. If you're trying to build things so that you're only tied into different people in different ways with different operational constructs, that don't really talk very well together. It's going to become very difficult for you to really take the maximum advantage of multi Cloud. So the thing that I would stress is, what are you actually trying to accomplish out of that work from the top down? Think about what good looks like. What are the capabilities that are meaningful and impactful to the business. And then the easiest thing in the world is to figure out which technology choices you have that enable that. But it has to be done through that lens of what is business value look like? And how do we manage that? And maximise that versus making desperate sort of distinct technology choices >>with the focus on business scene, which is absolutely critical. David, What's the GTM like between Dell and Deloitte? How do you when you bring them in? It's >>a perfect relationship. You've got to remember the customers and our clients have to have two things. Number one. They have to have a trusted adviser, and someone can bring to bear risk. Financial financial analysis, the ability to deal with technology, data, security, governance, things like that which are hard problems to solve. But do so in an objective way, making sure we're bringing the right solutions to bear to solve the problems looking after for the client as well as a technology partner that has the breath of everything you see on this floor that we can pick and choose different technologies to bring together to solve their exact needs. So having a partner like Dell is very important because ultimately allows us to pick the right solutions for the customer and bring to bear the exact solutions are going to solve their issues and do so in a way where they're going to be 100% optimised, where the solution that they're running is going to be near 100% optimisation as much as we can, and therefore that's going to value the business. Do you tend >>to these days, uh, to come into an organisation on a more sort of project basis? Or is it more things like we're talking digital transformation or data architecture? And then you figure out okay, where's the priorities? And the spending have to be is a kind of a top down or is it bottom up or a middle out? >>It tends to be a little bit of well, ultimately it ends up being both. So whether the conversation starts at a macro level and it's a more existential, how do we? How do we want to go to market and how do we want to support our business? A lot of conversations start that way. Sometimes it'll be bottom up where it is a specific project. We've got a net new application. We've got to go to market initiative, a new geography, whatever it happens to be. That is sort of what spawns that type of a dialogue. But ultimately, those two things do end up balancing out. Because if you do anything well and the expectation is that we're going to do things well, then it will grow. Or alternatively, if the aspiration is is that you want to do things in the best way possible, it will attract and pull through use cases and projects as and where required anyway. So the two things end up becoming pretty symbiotic, irrespective of whether it started as a top down. Michael meets a customer and sort of starts that way, or it's something from the grassroots up that it's more demand based from a project. >>When you have edged discussions with customers, how much of that is? You know, maybe it's the OT people or the folks out at the edge, and how much is I t involved in those discussions? >>It tends to be so. It's becoming more mainstream that it's a more holistic conversation, so a little bit is always the case. Some of the early conversations tend to be about use cases that are very business century so that you will have conversations with somebody who imagine somebody doing payments of distributed payments in financial services or something like that. And it's all about mobile banking and proximity and things. So you tend to talk to people about well, what are the potential use cases? How do you monetise some of those things? And then you talk to end up in a technology conversation or some could be potentially. Somebody says, Well, look, we've got the Capital Markets group want to do something, or the consumer banks want to go do something that's eccentric. How would we go about doing that from the organisation? We're now getting to a much greater degree of maturity with a lot of customers where it is a collaborative where you've got the person who owns the business problem or the business opportunity, plus the technology group. And it's a collaborative around. Well, what does the technology solution need to be able to offer up and deliver? And if we can do those things, how would we then go and leverage that technology and the most effective way to drive those types of business outcomes? We're talking about seeing >>a similar >>patterns. Yeah, I'm seeing very similar patterns. Ultimately, this is about tactical technology that has a strategic purpose. And you gotta remember we've had edge in one way, shape or form around for the last 30 years. We just haven't done it very well. And the thing is, we're starting to move a lot of these processes and a lot of these data collections, a lot of these analytics and a lot of knowledge engines, you know, out to the edge of the networks. And by doing so, that creates a strategic opportunity for folks in the organisations to figure out how that's going to work for them. And so it isn't necessarily a geeky conversation that we're having it strategically. We're looking to expand the way in which we're doing compute and doing data storage. It has these opportunities within the industry you're in. We're going to build this technology to make it happen. And that goes to both sides, people who do the implementation boards of directors and CEOs. But >>you can kick out if you have to, >>but they've all got to be there. And that collaboration seems like it's absolutely foundational to overall projects being successful. Guys, thank you so much for joining David me on the programme today. Talking about Dylan deployed better together and all the opportunities that there are to unlock the value and multi cloud. We appreciate your insights. >>Thanks for having us our >>pleasure. Thanks for our guests and a volonte. I'm Lisa Martin coming to you live from Las Vegas. Day two of our coverage of Dell Technologies World stick around. We'll be right back with our next guest. >>Thanks. >>Mm. Mhm. Mhm.

>>Mm. Every CEO is trying to get hybrid, right? Most people, they've been working remotely for the better part of two years now, and we've spent a lot of time and thought on how to accommodate remote workers and providing tools to make them feel connected and more productive. We've also built remote and hybrid models into our hiring ethos, making it a feature, not a drawback. But what about the underlying infrastructure that powers hybrid work? How is that evolving to be as flexible, scalable and cost effective with the lowest latency possible? Recent survey data from Enterprise Technology Research shows that 56% of executives believe productivity continues to improve, with only 14% citing recent declines in productivity. 26% say it's holding steady. The question is, how do we maintain those positives and minimise the negatives? And what role does the network and underlying infrastructure play in evolving new work models? Welcome to the network powering hybrid work on the Cube, made possible by Cisco. My name is Dave Volonte, and I'll be your host today. In this programme, you're gonna hear from experts that are going to discuss and introduce new innovations that are specifically designed to energise and support hybrid work. My first guest is Lawrence Wang, who's the vice president of product management at Cisco. And we're going to dig into WiFi six e and what it all means to the future of work. Lawrence, welcome. Good to see you. >>Hey, great to be here. Dave. Thanks for having me. I'm excited to be here today. >>You bet. Okay. My first big question is what's the big rush? It feels like we were just talking about the shift from y 55 to WiFi six just a few years ago. What's going on there? >>Yeah. I mean, you're right, right. We assets at Cisco. We introduced our first WiFi six access points back in 2019, and one of the things that we've seen is a tremendous rate of adoption moving from WiFi five to WiFi six over the past couple of years. In fact, it's one of our fastest transitions that we've seen between wireless standards. And a lot of the drivers, you know, for that were really just about, you know, making sure that there's better WiFi experiences for, you know, people in the office making sure that they can support. You know more of that. Have you got a set of clients? Reduce the amount of congestion. And over time, what we've seen is that migration has been tremendous. But it also means that we're starting to reach that capacity where five gigahertz is starting to become more crowded and so many of our customers are looking at. Well, what can I actually do to continue to expand? You know that you know that traffic, the number of lanes that I can actually support for wireless traffic And for many of them, they're looking to WiFi succeed as the answer to help them do that simply because six gigahertz as part of that standard introduces a whole new spectrum or a whole new highway that we can get client devices as long as >>well, So it sounds like you're thinking about a different role for offices and campuses going forward. So what your listeners expect to see kind of in the in the near term and the midterm and even a long term near term when they get back into the office and in the long term, how do you see this playing out? >>Yeah, that's an interesting question, right When you think about this context of hybrid work, work is not a place that you go to, but it's really a place that you could be where ultimately you are trying to get work done. It really is reporting that quality of experience, no matter where you choose to work from. And, yes, while the campus is going to evolve and play a different role, it is a critical part of that hybrid work future. And the way I see it here is that the role of the campus is going to change over time. It's not going to be the same that we saw prior to two years ago, and I think for many of our customers about what does it mean to invest in that infrastructure for us to continue to adapt, to support the ways that their employees that are expected or want to work? And a big part of that is investing in infrastructure to support new ways of working? >>Well, you know, Lawrence, I mean, I've personally been lucky because we go to studio and I've been able to come into the office since the pandemic started, but I know a lot of people. They're really excited to get back, to work in person and face to face events and the like. And I know others that say, You know what? I'm moving and I'm always gonna work remotely. I'll never work for another company that forces me to go in the office again. So this sounds like a tall order for it organisations to accommodate that diversity. How do you think they will be able to plan for and manage all this new complexity? >>Yeah. I mean, I think the reality is, you know, talent. It doesn't know any zip codes, right? And I think one of the boons of being able to support a more distributed workforce is to be able to bring in great talent no matter where they're based out of. And I think for I t team. So I think the interesting thing will be what are the drivers to bring people back into the office right? There has to be a purpose that's more meaningful than simply It's a place that I go to every single day. You know, what are the tools and applications I bring in to help support collaboration, And I think important part of making this a great experience in the context of hybrid work is that you do have to make the office a meaningful place for employees to gather, but also making sure that as you connect people around the world as part of the global employee workforce that they still have an equitable experience. So for it teams, it is about thinking about how do I actually manage this infrastructure that's more distributed? But I start to invest in my central campuses and at the same time making sure that I have great quality experiences for everyone. Unified security policies, visibility across all the clients and applications. But there's also increasing pressure from their its core constituency. We know that people are asking more of it. They want them to support you, use cases like safe return office that they want to help you contributor to global corporate initiatives like driving towards zero greenhouse gas emissions. So any number of these activities or initiatives is putting more pressure on teams. >>Interesting. I mean, so I gotta ask you, please don't hate me for this question. But was this just luck on Cisco's part that you got solutions ready for this sort of hybrid work model so quickly. In other words, was it something that you were maybe planning that was going to take years for the market to be ready for And it just got compressed because of the pandemic? Or was this architecture that allows you to be flexible? How did you land here and what appears to be a pretty strong position? >>Yeah, I mean, at Cisco, I think one of the things that we think about is, you know, it's always amazing when you look back at something and then you write the story. But I think if we're being honest with ourselves, if you look at what happened from where we were two years ago to where we are today, including our competitors and customers, I think that no one could have predicted the world that we're operating and living in. And so for us, the question becomes, How did we help our customers support this transition? And ultimately it's about investing in architectures and platforms that are flexible, that allows our customers support use cases that they were thinking of, as well as ones that they never anticipated, and I think that's really the exciting thing about what we've been doing here as part of our hybrid work investments now areas that, you know, I think we double down on and in some ways accelerated because of this. When I think about you know what our customers care about when they start bringing people back into the office. It is about some of these emerging use cases, whether it's more dynamic, way finding, be able to understand the density or the air quality of a given environment. And these are some of the technologies that we have embedded in some of our new, you know, WiFi 60 access points along with our management infrastructure era. So I think that it gives our customers and partners a lot more flexibility than what they had before to really adapt to the changing needs of today and even beyond. >>Well, that's something we've certainly learned throughout the pandemic. Is the ability to be flexible is fundamental? I gotta ask you, what's your preferred mode of work? You go back into the office, you're gonna stay remote. >>Great question. You know, I have come to appreciate, you know, working from home. You know, over the past couple years, got to spend a little more time with my kids at lunch. But I will say I am looking forward to the day when I can have the voice of being back in the office a few days a week as well as I continue to be remote as well as continued to visit my customers and partners all over this great country in the world. So looking forward to that, >>so you're a true hybrid. I guess I'm a hybrid, too. I like being in the office, but I'm travelling a lot when the world returns to the new abnormal anyway. Large. Thanks so much for kicking off the programme with me. Now in a minute, we're going to dig into the core of the network and understand the role it plays in supporting new and flexible work models. You're watching the network powering hybrid work made possible by Cisco on the Cube, your leader in global enterprise tech coverage. Mhm. Yeah,

>>Okay, We're back at AWS Re. Invent. You're watching the >>cubes. Continuous coverage >>coverage. This is Day four. I think it's the first time it reinvent. We've done four days. This is our ninth year covering Reinvent. Tom Miller is here is the senior vice president of Alliances. And he's joined by Anchor Jane. Who's the global cloud? Practically practise lead at Merkel. Guys, good to see you. Thanks for coming on. Thank you, Tom. Tell us about Merkel. For those who might not be familiar with you. >>So Merkel is a customer experience management company. That is, um, under the Dentsu umbrella. Dense. Who is a global media agency? We represent one of the pillars which is global, our customer experience management. And they also have media and creative. And what Merkel does is provide that technology to help bring that creative and media together. They're a tech company. Yes. >>Okay, so there's some big big tail winds, changes, trends going on in the market. Obviously the pandemic. You know, the force marched to digital. Uh, there's regulation. What are some of the big waves that you guys are seeing that you're trying to ride? >>So what we're seeing is, uh we've got, uh, as a start. We've got a lot of existing databases with clients that are on Prem that we manage today within a sequel environment or so forth. And they need to move that to a cloud environment to be more flexible, more agile, provide them with more data to be able to follow that customer experience that they want with their clients, that they're all realising they need to be in a digital environment. And so that's a big push for us working with AWS and helping move our clients into that cloud environments. >>And you're relatively new to the ws world, right? Maybe you can talk >>about that anchor actually, as a partner. We may be new, but Merkel works with AWS has been working with AWS for over five years as a customer as a customer. So what we did was last year we formalise the relationship with us to be, uh, an advanced partner now. So we were part of the restock programme, basically which is a pool of very select partners. And Merkel comes in with the specialisation of marketing. So as Tom said, you know, we're part of, uh Dentsu umbrella are our core focuses on customer experience, transformation and how we do that Customer experience. Transformation is through digital transformation, data transformation. And that's where we see AWS being a very good partner to us to modernise the solutions that Martin can take to the market. >>So your on Prem databases is probably a lot of diversity on a lot of technical that when the cloud more agility, infinite resources do you have a tech stack? Are you more of an integrator? Right tool for the right job? Maybe you could describe >>your I can take that what time just described. So let me give you some perspective on what these databases are. These databases are essentially Markle, helping big brands 1400 Fortune 500 brands to organise their marketing ecosystem, especially Martek ecosystem. So these databases, they house customer touchpoints customer customer data from disparate sources, and they basically integrate that data in one central place and then bolt on analytics, data science, artificial intelligence, machine learning on top of it, helping them with those email campaigns or direct mail campaigns, social campaigns. So that's what these databases are all about, and and these databases currently set on Prem on Merkel's own data centre. And we have a huge opportunity to kind of take those databases and modernise them. Give all these ai ml type of capabilities advanced analytic capabilities to our customers by using AWS is the platform to kind of migrate. And you do that as a service. We do that as a service. >>Strategically, you're sort of transforming your business to help your customers transform their business right? Take away. It's it's classic. I mean, you really it's happening. This theme of, you know a W started with taking away the undifferentiated heavy lifting for infrastructure. Now you're seeing NASDAQ. Goldman Sachs. You guys in the media world essentially building your own clouds, right? That's the strategy. Yes, super clouds. We call >>them Super Cloud. Yeah, it's about helping our clients understand What is it they're trying to accomplish? And for the most part, they're trying to understand the customer journey where the customer is, how they're driving that experience with them and understanding that experience through the journey and doing that in the cloud makes it tremendously easier and more economical form. >>I was listening to the, uh, snowflake earnings call from last night and they were talking about, you know, a couple of big verticals, one being media and all. I keep talking about direct direct to consumer, right? You're hearing that a lot of media companies want to interact and build community directly. They don't want to necessarily. I mean, you don't want to go through a third party anymore if you don't have to, Technology is enabling that is that kind of the play here? >>Yes, Director Consumer is a huge player. Companies which were traditionally brick and mortar based or relied on a supply chain of dealers and distributors are now basically transforming themselves to be direct to consumer. They want to sell directly to the consumer. Personalisation comes becomes a big theme, especially indeed to see type of environment, because now those customers are expecting brands to know what's there like. What's their dislike? Which products which services are they interested in? So that's that's all kind of advanced analytics machine learning powered solutions. These are big data problems that all these brands are kind of trying to solve. That's where Merkel is partnering with AWS to bring all those technologies and and build those next generation solutions for access. So what kind >>of initiatives are you working >>on? So there are, like, 34 areas that we are working very closely with AWS number one. I would say Think about our marketers friend, you know, and they have a transformation like direct to consumer on the channel e commerce, these types of capabilities in mind. But they don't know where to start. What tools? What technologies will be part of that ecosystem. That's where Merkel provides consulting services to to give them a road map, give them recommendations on how to structure these big, large strategic initiatives. That's number one we are doing in partnership with AWS to reach out to our joint customers and help them transform those ecosystems. Number two as Tom mentioned migrations, helping chief data officers, chief technology officers, chief marketing officers modernise their environment by migrating them to cloud number three. Merkel has a solution called mercury, which is essentially all about customer identity. How do we identify a customer across multiple channels? We are Modernising all that solution of making that available on AWS marketplace for customers to actually easily use that solution. And number four, I would say, is helping them set up data foundation. That's through intelligent marketing Data Lake leveraging AWS technologies like blue, red shift and and actually modernise their data platforms. And number four is more around clean rooms, which is bring on your first party data. Join it with Amazon data to see how those customers are behaving when they are making a purchase on amazon dot com, which gives insights to these brands to reshape their marketing strategy to those customers. So those are like four or five focus areas. So I was >>gonna ask you about the data and the data strategy like, who owns the data? You're kind of alchemists that your clients have first party data and you might recommend bringing in other data sources. And you're sort of creating this new cocktail. Who owns the data? >>Well, ultimately, client also data because that that's their customers' data. Uh, to your point on, we helped them enrich that data by bringing in third party data, which is what we call is. So Merkel has a service called data source, which is essentially a collection of data that we acquire about customers. Their likes, their dislikes, their buying power, their interests so we monetise all that data. And the idea is to take those data assets and make them available on AWS data exchange so that it becomes very easy for brands to use their first party data. Take this third party data from Merkel and then, uh, segment their customers much more intelligently. >>And the CMO is your sort of ideal customer profile. >>Yeah, CMO is our main customer profile and we'll work with the chief data officer Will work with the chief technology officer. We kind of we bridge both sides. We can go technology and marketing and bring them both together. So you have a CMO who's trying to solve for some type of issue. And you have a chief technology officer who wants to improve their infrastructure. And we know how to bring them together into a conversation and help both parties get both get what they want. >>And I suppose the chief digital officer fits in there too. Yeah, he fits in their CDOs. Chief Digital officer CMO. Sometimes they're all they're one and the same. Other times they're mixed. I've seen see IOS and and CDOs together. Sure, you sort of. It's all data. It's all >>day. >>Yeah, some of the roles that come into play, as as Tom mentioned. And you mentioned C I o c T. O s chief information officer, chief technology officer, chief data officer, more from the side. And then we have the CMOS chief digital officers from the marketing side. So the secret sauce that Merkel brings to the table is that we know the language, what I t speaks and what business speaks. So when we talk about the business initiatives like direct to consumer Omni Channel E commerce, those are more business driven initiatives. That's where Merkel comes in to kind of help them with our expertise over the last 30 years on on how to run these strategic initiatives. And then at the same time, how do we translate translate those strategic initiatives into it transformation because it does require a lot of idea transformation to happen underneath. That's where AWS also helps us. So we kind of span across both sides of the horizon. >>So you got data. You've got tools, you've got software. You've got expertise that now you're making that available as a as a service. That's right. How far are you into that? journey of satisfying your business. >>Well, the cloud journey started almost, I would say, 5 to 7 years ago at Merkel, >>where you started, where you began leveraging the cloud. That's right. And then the light bulb went off >>the cloud again. We use clouds in multiple aspects, from general computing perspective, leveraging fully managed services that AWS offers. So that's one aspect, which is to bring in data from disparate sources, house it, analyse it and and derive intelligence. The second piece on the cloud side is, uh, SAS, offering software as a service offerings like Adobe Salesforce and other CDP platforms. So Merkel covers a huge spectrum. When it comes to cloud and you got >>a combination, you have a consulting business and also >>so Merkel has multiple service lines. Consulting business is one of them where we can help them on how to approach these transformational initiatives and give them blueprints and roadmaps and strategy. Then we can also help them understand what the customer strategy should be, so that they can market very intelligently to their end customers. Then we have a technology business, which is all about leveraging cloud and advanced analytics. Then we have data business that data assets that I was talking about, that we monetise. We have promotions and loyalty. We have media, so we recover multiple services portfolio. >>How do you mentioned analytics a couple times? How do you tie that? Back to the to the to the sales function. I would imagine your your clients are increasingly asking for analytics so they can manage their dashboards and and make sure they're above the line. How is that evolving? Yes, >>So that's a very important line because, you know, data is data, right? You bring in the data, but what you do with the data, how you know, how you ask questions and how you derive intelligence from it? Because that's the actionable part. So a few areas I'll give you one or two examples on how those analytics kind of come into picture. Let's imagine a brand which is trying to sell a particular product or a particular service to the to a set of customers Now who those set of customers are, You know where they should target this, who their target customers are, what the demographics are that's all done through and analytics and what I gave you is a very simple example. There are so many advanced examples, you know, that come into artificial intelligence machine learning those type of aspects as well. So analytics definitely play a huge role on how these brands need to sell and personalised the offerings that they're going to offer to. The customers >>used to be really pure art, right? It's really >>not anymore. It's all data driven. Moneyball. Moneyball? >>Yes, exactly. Exactly. Maybe still a little bit of hard in there, right? It doesn't hurt. It doesn't hurt to have a little creative flair still, but you've got to go with the data. >>That's where the expertise comes in, right? That's where the experience comes in and how you take that science and combine it with the art to present it to the end customer. That's exactly you know. It's a combination, >>and we also take the time to educate our clients on how we're doing it. So it's not done in a black box, so they can learn and grow themselves where they may end up developing their own group to handle it, as opposed to outsourcing with Merkel, >>teach them how to fish. Last question. Where do you see this in 2 to 3 years. Where do you want to take it? >>I think future is Cloud AWS being the market leader. I think aws has a huge role to play. Um, we are very excited to be partners with AWS. I think it's a match made in heaven. AWS cells in, uh, majority of the sales happen in our focus is marketing. I think if we can bring both the worlds together, I think that would be a very powerful story for us to be >>good news for AWS. They little your DNA can rub off on them would be good, guys. Thanks so much for coming to the Cube. Thank you. All right. Thank you for watching everybody. This is Dave Volonte for the Cube Day four aws re invent. Were the Cube the global leader in high tech coverage? Right back. Mhm. Mhm. Mhm.

>>from the bellagio Hotel >>in Las Vegas. >>It's the >>cube covering >>Ui Path forward. >>Four brought to >>you by Ui Path. >>Welcome back to Las Vegas. The cube is here. We've been here for two days covering Ui Path Forward for lisa martin here with David Monty. We've talked about automation and many industries. Now this segment is going to focus on automation and healthcare. We've got two guests joining us Jim Petrosea Cto of Blue Cross, Blue Shield and Gadget. Dhaliwal. The global C. I. O. Industry lead at you. I pass guys welcome to the program. Thank you. So let's start unpacking from the CTO level and the ceo level the agenda for automation. Jim let's start with you. What does that look like >>for us. It's actually pretty strategic and part of as we think about digital and what digital transformation means, it actually plays a pretty key role. Um There are a lot of processes that can be very manual within a big organization like Blue cross and Blue shield and to be able to streamline that and take away kind of what I would call the mundane work. Right? The the you know, going through a spreadsheet and then typing it into the screen, there are a lot of processes like that that are legacy. But what if you could take that away um and actually create a better work experience for the people that work there right? And and focus on higher value type uh type things and it's really key. And it really It goes down to our our business folks right? There are a lot of things we can drive with automation. We started a program um in 2019. Um that's been quite successful. We now have 250 box, we measure what we call annualized efficiency gains. So how much efficiency are we getting by these bots? So the bots are doing um this repetitive work that people would do. Um And what we're finding is, you know, we've got about $11 million in any wise efficiency gain through the process and we're just getting started. Um But we're all we're not stopping there too though, we're enabling citizen developers. So we're saying, hey business, if you want to automate, you know, parts of your job, we're gonna help you do that. So we've got about 60 people that were training. Um We run bad Ethan's where they come together and they actually create bots uh And it's really really creating some some impact and buzz in our business >>anywhere from your lens, where does automation fit within the C. I. O. S. Agenda? And how do you work together in unison with the C. T. O. To help roll this out across the enterprise? >>Yeah, no, definitely. And in fact as a part of introduction, I can actually share that. How I'm wearing a Ceo had within your path since I'm just joining join path and I'm actually now helping a client ceos in their automation strategy but I was a deputy ceo in my prior role at L. A. County where actually I ran the automation strategy. So if we look at from our organization perspective B complex as L. A County which is such a Federated organization. From a Ceo perspective, the way we look at the strategy is it's always driven by the business goals of the city or a county and we typically drive into three different areas. One is how we can transform our operational processes so that we can save the tax dollars. It's all about doing more with the less dollars. And then second is about how we can transform our residents experience because end of the day it is all about how we can improve the quality of life for our residents. So we've got 10 million people for L. A. County, the largest populous county in us. So it was an uphill task to serve that such a diverse population need and that the third area is about how to transform the new business models because as we are moving away from a government centric approach to the residents centric approach, you really need to come up with a new digital solutions. And Ceo is in the center of all these three elements when you look at it. So it's a very appear to us to keep keep improving your efficiency and then at a time keep adding the new digital solutions and that's where automation strategy is kind of a horizontal strategy which enables all these components. So what I hear from >>that is alignment with the business. Yeah. Right. Change management. Absolutely. That's like really fundamental and then see IOS this this agent of transformation uh you can see or she has a horizontal purview across the organization now now jim the cto role is the automation at blue cross blue shield lead by you or you there to make sure the technology plugs into your enterprise architecture. What's your shoulder? >>You know? Uh my my role is really to drive uh what I'll call technology enabled business change. Right. So I actually uh started our our automation journey uh at hc sc and I did that by partnering with our business. Um There was actually a lot of buzz around automation and there were actually some small pockets of it, none of it was enterprise scale. Um Right. And we really wanted to go big in this and and working with the business sponsors, they saw value in it. Um and we've you know, we've generated um a lot of uh efficiency, better quality of work because of it but but I very closely had a partner with our business, we have a committee that is lead of business folks that I facilitate. So I view my role as an enabler, um we have to communicate the change management pieces is huge. Uh the education just having a common vernacular on what is automation mean, Right, because everybody interpreted it differently um and then being able to do it at an enterprise scale is quite challenging. Um You know, I I really enjoyed um one of the key notes, I don't know if you had a chance to see shankar by Duncan from the hidden brain, right? But he talked a lot about the brain aspect and how do you get people to change? And and that's a large part of it. There's a lot about technology, but there's really a lot about being a change agent um and and really working very closely with your business, >>how does one measure? I'm hearing a lot time saved. Our saved. How does one measure that and quantify the dollar impact, which by the way, I'm on record as saying the soft dollars are way bigger. And but when you're talking to the, you know, the bottom line CFO and it's all about, you know, the cash flow, whatever is, how do you measure that? >>I can take it. So we, what we do is as we define these use cases right? We we go through an actual structure product process where we we gather them. Um we then rate them and we actually prioritize them based on those that are going to have the greatest impact. Um and we can tell based on, you know, what is the manual effort today. So we understand there are X number of people that do this X number of days and we think this body can take that some load off of them. Right? Um So we we go in with the business case. Um And then the Ui Path platform actually allows us to measure well, how much is that pot running? Right. So we can actually sit there and say, well we wanted that thing to run 10 hours a day and it did and it's generated this kind of efficiency because otherwise the human would have had to do that work. >>So the business case is kind of redeploying >>human. It really is is really maximizing human capital and make and and you know really using because the bots do repetitive stuff really well. They don't do higher level thinking and and we don't view it as replacing people, we view it as augmenting and actually making them more efficient and more effective at what, how do you get the dollars out of that? Well, a couple of ways. Right. And so one of the things we've we've done is we we create and measure the efficiency our business users and financed by the way is one of our bigger ones. And the CFO is one of the sponsors of the program, um can decide how to reinvest it in a lot of cases it is actually cost avoidance as we grow, literally being able to grow without adding staff. I mean that's very measurable. Um in some cases it is actually taking, you know cost out um in in certain cases, but a lot of times that's just through attrition, right? You don't back fill positions, you let it happen naturally. Um and and then there's just things that happen to your business that you have to respond to give you a great example, state of texas, um passes what's the equivalent of the no surprise attack. But they did it there before the federal government did it. Um but it requires a lot of processes to be put in place, because now you have providers and payers having to deal with disputes, right? It actually generates a boatload of work. And we thought there might be, you know, 5000 of these in the first year, where there were 21,000 in the first year. And so far this year we're doubling that amount, right. We were able to use automation to respond to that without having to add a bunch of stuff. If we had to add staff for that, it would have literally been, you know, maybe hundreds of people, right? And but now, you know, there's, you can clearly put a value on it and it's millions of dollars a year, that we would have otherwise had to expect. >>The reason I'm harping on this lease is because I've been through a lot of cycles, as you know, and after the dot com boom, the the cost avoidance meant not writing the check to the software company, right? And that's what nick Carr wrote this, i. T matter. And then, and then, you know, post the financial crisis, we've entered uh a decade plus of awareness on the impact of technology. And I wonder if it's, I think this, I think this the cycle is changing I think. And I wonder if you have an opinion here where people, I think organizations are going to look at Technology completely different than they did like in the early 2000s when it was just easy to cut. >>No, I think the other point I will add to it. I agree with the gym. So we typically look at our away but it doesn't always have to be the cost. Right? If you look from the outcomes of the value, there are other measures also right? If you look at the how automation was able to help in the Covid generate. It was never about costs at that time. It was about a human lives. So you always may not be able to quantify it what you look at. Okay. What how are we maximizing the value or what kind of situations where we are and where we may not even have a human power to do that work. And we are running against the time. It could be the compliance needs. I'll give example of our covid use case which was pretty big success uh within L. A. County we deployed bots for the covid contact tracing program. So we were actually interviewing all the people who were testing positive so that we actually can keep track of them and then bring back that data within our HR so that our criminologists actually can look at the trends and see how we are doing as a county as compared to other counties and nationally. And we were in the peak, we were interviewing about 5000 people a day And we had to process that data manually into our nature and we deployed 15 members to do that. And they were doing like about 600 interviews a day. So every day we had a backlog of 2500 interviews. So it is not about a cost saving or a dollar value here because nobody planned for these unplanned events and now we don't have a time and money to find more data entry operators and parts were able to actually clear up all the backlog. So the value which we were able to bring it is way beyond the cost element. >>I I believe that 100% and I've been fighting this battle for a long time and it's easier to fight now because we're in this economic cycle even despite the pandemic, but I think it can be quantified. I honestly believe it can be tied to the income statement or in the case of a public sector, it could be tied to the budget and the mission how that budget supports the mission of the company. But I really believe it. And and I've always said that those soft factors are dwarf the cost savings, but sometimes, you know, sometimes the CFO doesn't listen, you know, because he or she has to cut. I think automation could change that >>for public sector. We look at how we can do more about it. So it's because we don't look at bottom line, it's about the tax dollars, we have limited dollars, but how we can maximize the value which we are giving to residents, it is not about a profit for us. We look at the different lens when it comes to the commercial >>Side, it's similar for us. So as a as a health care pair, because we're a mutual right? Our members and we have 17 million of them are really the folks that own the company and we're very purpose driven. Our our purpose is to do everything in our power to stand by members in sickness and in health. So how do you get the highest quality, cost effective health care for them? So if automation allows you to be more effective and actually keep that cost down, that means you can cover more people and provide higher quality care to our members. So that's really the driver for mission driven, >>I was gonna ask you as a member as one of your 17 million members, what are some of the ways in which automation is benefiting me? >>Um you know, a number of different ways. First off, you know, um it lowers our administrative costs, right? So that means we can actually lower our rights as as we go out and and and work with folks? That's probably the the the the bottom line impact, but we're also automating processes uh to to make it easier for the member. Right? Uh the example I used earlier was the equivalent of no surprises. Right. How do we take the member out of the middle of this dispute between, you know, out of network providers and the payer and just make it go away. Right, and we take care of it. Um but that that creates potentially administrative burden on our side, but we want to keep their costs down and we do it efficiently using it. So there's a number of use cases that we've we've done across, you know, different parts of our business. We automate a lot of our customer service, right? When you call um there's bots in the background that are helping that that agent do their job. And what that means is you're on the show, you're on the phone a lot shorter of a period of time. And that agent can be more concise and more accurate in answering your question. >>So your employee experience is dramatically improved, as is the member experience? >>Yes, they go hand in hand. They do go hand, unhappy members means unhappy employees, 100% >>mentioned scale before, you said you can't scale in this particular, the departmental pockets. Talk about scale a little bit. I'm curious as to how important cloud is to scale. Is it not matter. Can you scale without cloud? What are the other dimensions of scale? >>Well, you know, especially with my CTO had, we're we're pushing very heavily to cloud. We view ourselves as a cloud first. We want to do things in a cloud versus our own data centers, partially because of the scale that it gives us. But because we're healthcare, we have to do it very securely. So. We are very meticulous about guarding our data, how we encrypt information um, not only in our data center but in the cloud and controlling the keys and having all the controls in place. You know, the C. So and I are probably the best friends right now in the company because we have to do it together and you have to take that that security mind set up front. Right cloud first. Put security first with it. Um, so we're moving what we can to the cloud because we think it's just going to give us better scale as we grow and better economics overall, >>Any thoughts on that? I think a similar thoughts but if we look from L. A. county because of the sheer volume itself because the data which we are talking about. We had 40 departments within the county. Each department is serving a different business purpose for the resident beit voting or B justice or being social services and all and the amount of data which we are generating for 10 million residents and the amount of duplicate asi which it comes out because it's a very government centering model. You have a different systems and they may not be talking to each other. The amount of diplomacy and identity delicacy which we are creating and as we are enabling the interoperability between these functions to give us seamless experience keeping security in mind so fully agree on that because the end of the day we have to ensure that customer guarantee but it's a sheer volume that as and when we are adding these data sets and the patient's data as well as the residents data and now we have started adding a machine data because we have deployed so many IOT solutions so the data which is coming from those machines, the logs and all its exponential so that's where the scale comes into picture and how we can ensure that we are future ready for the upscale which we need and that's where cloud ability definitely helps a lot. >>What do you mean by future ready? >>So if you look at from a future smart city or a smart community perspective, imagine when machines are everywhere machines and IOT solutions are deployed, beat even healthcare, your bad information, you're even patient information, everything is interconnected and amount of data which is getting generated in that your automobile they're going to start talking to entertainment or we have to potentially track a single resident might be going same person going to the justice or maybe same person might be having a mental health issues, A same person might be looking for a social services, how we're going to connect those dots and what all systems they are touching. So all that interconnections needs to happen. So that exponential increase of data is a future readiness, which I'm talking about. Are we future ready from a technology perspective? Are we future ready from the other ecosystem perspective and how and how we're gonna manage those situations? Uh, so those are the things which we >>look at it and it's a it's a multiplier to, right? We all have this influx of information and you need to figure out what to do with it. Right. This is where artificial intelligence, machine learning is so important. But you also have interoperability standards that are coming. So now we're we have this massive data that each of our organizations have. But now you have interoperability which is a good thing for the member saying now I need to be able to share that data. Yeah, I wanted to ask you about >>that because a lot of changes in health care, um, are meaningful use. You have to show that to get paid but the standards weren't mature. Right? And so now that's changing what role does automation play in facilitating those standards. >>So, you know, we're big, big supporters of the fire standard that's out there um to in order to be able to support the standards and and create a P. I. S. And and pull together the information. What what will happen sometimes in the background is there's actually um artificial intelligence, machine learning models that create algorithms right? The output of that though often has to be active. Now a person can do something with that information or a vodka. Right? So when you start taking the ideal of artificial intelligence and now you have a robotic process that can use that to pull together the information and assimilated in a way to make it higher quality. But now it's available. It's kind of in the background. You don't see it but it's there helping. >>What are some of the things that you see? I know we're out of time but I just have a couple more questions. Some of the things that you see here we are you I path forward for we're in person. This is a bold company that's growing very quickly. Some of the announcements that were made, what are what are some of your reaction to that? And how do you see it helping move blue crush blue shield forward even >>faster. Well you know a lot of the announcements in terms of some of the features that that they've added around their robotics processing are great right? The fact that they're in the cloud and and some of the capabilities and and and better ability to to support that the process mining is key. Right. In order for abouts to be effective, you have to understand your process and you just don't want to necessarily automate the bad practices. Right? So you want to take a look at those processes to figure out how you can automate things smartly. Um and some of their capabilities around that are very interesting. We're going to explore that quite a bit but but I think they're the ambition here is beyond robotics. Right. It's actually creating um you know, applications that actually are using bots in the background which is very intriguing and has a lot of potential potentially to drive even more digital transformation. This can really affect all of our workers and allow us to take digital solutions out to the market a lot faster >>and to see what was going to ask you, you are here for four weeks at UI Path, you got to meet a lot of your colleagues, which is great. But what about this company attracted you to leave your former role and come over here to the technology vendor side. >>Well, I think I was able to achieve the similar role within L. A. County, able to establish the automation practice and achieve the maturity, able to stand up things and I feel that this is the same practitioner activity which I can actually take it back to the other clients ceos because of one thing which I really like about your hypothesis. RP is just a small component of it. I really want to change that mindset that we have to start looking ui path as an end to end full automation enterprise solution and it is not only the business automation, it's the idea automation and it's a plus combination and whether we are developing a new industry solutions with our partners to help the different industry segments and we actually helping Ceo in the center of it because Ceo is the one who is driving the automation, enabling the business automation and actually managing the automation ceo and the governess. So CEO is in left and center of it and my role is to ensure that I actually help those Ceos to make successful and get that maturity and you will path as a platform is giving that ability of length and breath and that's what is really fascinating me and I'm really looking forward that how that spectrum is changing that we are getting matured in a process mining area and how we are expanding our horizons to look at the whole automation suit, not just the R. P. Product and that's something which I'm really looking forward and seeing that how we're going to continue expanding other magic quadrants and we're actually going to give the seamless experience so the client doesn't have to worry about okay for this, I have to pick this and further, I have to pick something else >>that's seamless experience is absolutely table stakes these days. Guys, we're out of time. But thank you so much for joining. David me, talking about automation and health care. Your recommendations for best practices, how to go about doing that and and the change management piece. That's a critical piece. We appreciate your time. >>Thanks for having. Thank >>you. Our pleasure for day Volonte. I'm lisa martin live in las Vegas. The cubes coverage of you a path forward for continues next. Mhm. Mhm mm.

>>from the bellagio hotel >>in Las Vegas, it's the cube covering Ui Path forward. Four brought to you >>by Ui Path. Welcome back from the bellagio in Las Vegas. The Cubans live at Ui Path forward for I'm lisa martin here with Dave Volonte. We're gonna be talking about roadblocks to automation and how to navigate around them, joining us next as Pernando Panini expert associate partner at bain and company per night. Welcome to the program. >>Thanks lisa. Happy to be here. >>Talk to us about some of the use cases that bain is working on with you I Path and then we'll dig into some of those roadblocks that you guys have uncovered. >>Yes. Uh I started a few months ago where we're working with Brandon who's the product lead on the Ui part side. We wanted to understand what's the state of citizen development and what are the blockers and how we should Both from the product side. But also on the automation journey side we need to dig deeper and understand where each of the clients and the employees are going through the journey together >>and if you look at it from the citizen developer perspective, what are some of those roadblocks? >>There are a few. So when like if you before we go to the roadblocks there are three main concerns or I would say critical groups that are involved in being successful with automation. The organization or bu leaders, the I. T. And employees. So each of the groups have different perceptions on like misconceptions or perceptions on benefits of automation and how to go up go about it. The blockers that we have seen where like a three sets of blockers. The first is cognitive where employees are unaware of automation on the benefits of automation and the second one is more organizational where organization leaders and how they feel about automation or how the how they think about employees when we introduce automation to them. One part of that is there is a misconception without nation leaders that employees are fearful of job loss when you introduce automation. What we have seen in our research is it's completely the opposite of employees are eager to adopt automation have given an opportunity, they are willing to upscale themselves and they are willing to save the time so that they can spend that on critical value added activities for um for their customers in the process. And a third blocker that we have seen is more on the product side where the some of the employees that we talked to as much as progress has been made by RPF vendors and local local vendors. It's still these tools are not intuitive user friendly for business users. They still feel they need to go through some training programs and have a better user friendly interface is >>what's the entry point she would organization first time I ever heard of Arpaio Years and years and years ago was at a CFO conference. Okay so that's cool. It seems like it forward for there's a lot more C. I. O presence here and that. Is that relatively new or did I just miss it before? >>It is relatively new. So like when we looked at like in the past few years the empty point has been someone in finance or I. T. Has heard about R. P. A. The benefits of head. They went and bought a handful of licenses and then they went and implemented it but it's just a handful of processes. It's not organizational wide. It has been mostly on a smaller sub scale of processes. And projects now that like organizations are realizing employees are asking and we are like slowly growing up with automation ceo es it's now it's intersecting with the C XL level of if it has to intersect with your or if you want to reinvent your business through automation, it has to come from the sea X level and that's where we're seeing more and more. See IOS are being involved in decisions on automation journeys, the technologies they have to buy and adopt for the business processes. >>So I. T. Can be an enabler of course. Also sometimes it can be a blocker. Um and you know, certainly from security standpoint governance etcetera. And so one of the things that we heard today in the keynotes was you don't want to automate the C I. O. He or she owns this application portfolio and everybody wants to do new projects because that's the fun stuff we heard from one CFO. Yeah. You add up all the NPV from the new projects. It's bigger than the valuation of the company. Right. But the C i O is stuck having to manage the infrastructure and all the processes around the existing application portfolio. One of things I heard today was don't automate an application or a process that you're trying to retire because we never get rid of stuff in it. So I wonder should automation like an enterprise wide automation? Should there be kind of an application rationalization exercise or a business process rationalization coincident with that >>initiative? Absolutely. I think that was one of the blockers that we have seen. Like some of the misconceptions and some of the blockers when I looked at it for them, they consider like you're bringing all these tools you're asking business users to like who haven't had haven't been trained in technology or programming, You're asking them to build these automation ins So one they have to manage with the all the applications and the tools for all that happens. And to manage these automation is after business users have either left the company or moved on. So it is essential for them to think through and provide a streamline tools it on on two aspects. one it needs to be as as you started off, it needs to be an enabler to provide them the specific tools that they can, they have already blessed. They've curated it which are ready for business consumption. A second part I can also do is providing collaboration platforms so that business users can learn from each other and from it so that they can one are developing the right processes with the right methodology that is governed by I. T. And no security or data governance issues. Come through. >>One of the things that you mentioned in terms of the three roadblocks ceo uncovered was that you were surprised that the results of the research showed that in fact employees are really wanting to adopt automation. In fact I think the stat is um 86% of employees want automation but only 30% of leaders are giving them the opportunity to use that. That's a big gap. Why do you think that is >>so a few things. Right. I mean as we talked about the three constituents that you have right one is automation leaders. If you consider from them. Their view is their employees are not capable of adopting or building on the automation is using these tools and they need technical skills. But the all the automation vendors have made progress and if you look at the tools today are much more user friendly and business users are willing to adopt. The second part as we talked about is like the fear of job loss from the employee standpoint. Whereas employees are looking at it as an opportunity for them to up skill but also eliminate the pain points that they have today in the day to day activities using the automation tools. And for them it is like this is helping them spend the time with the customers where it matters on critical value added activities versus going through reparative process of the journey. And the third part we talked about earlier with I. T. I. T. Has this notion that they need to build and develop anything technical. Business users will not be able to build or manage and they're also worried about the governance, the security and the third part which you brought up earlier is that tool sprawl, It's like we need to manage like this volume of tools that are coming in which is only adding to their plate of already busy busy workforce. >>I have one of those. It depends questions and it's a good consultant I'm sure you say well it depends but are there patterns best practice or even more than best pressures? Are there sort of play books if you will? And patterns? I'm sure it's situational. But are you seeing patterns emerge, you can say okay this sort of category should approach it this way. Here's another one in a different, maybe it's a department bottoms up top down, can you help us sort of squint through that? >>Yeah. So in terms of approaches like at least up till now the prevalent thing that is happening is like C. O. Es went and buy some licenses they talk about like opportunities that they have. So it's more of a top down driven uh like ceo driven agenda. What we're seeing now especially with citizen automation or democratisation of automation is there's a new approach of including employees into the journey and bringing the bottoms up approach. So there's a happy path where you marry up the top down approach with bottoms up and one you will find opportunities which are organizational wide with the bu leaders and they are ones which are on the long tail of opportunities which employees feel the pain but I. T. Or C. O. He doesn't have the time to come and implement or automate these activities. Um considering like one part we have seen which is increasingly helpful for people who have done this properly is including employees. And one thing we talked yesterday is invest in employees. They consider automation as investment in employees rather than something they're doing to employees. So it's kind of collaborating with employees to make progress which seems to be helping evangelize and also benefit with automation. How >>Have the events of the last 18 months impacted this as well, we've seen so much acceleration and the mandate for automation. What are some of the things that you've seen? >>Sure. So for us like even before the pandemic we've seen in our research so like more than close to 50% of the organizations that they started the automation journey were unable to achieve the savings or targets that they set themselves for whatever the success factors are. Which which hard. A few reasons one they didn't have the organizational support, not they were taking the end to end journey or a customer journey to figure out like what are these big opportunities that they can go through and they haven't included employees and to figure out what are the major pain points to go through the journey. One thing it was clear was with covid, no one expected this kind of disruption in a pan and a pandemic. There are a lot of offshore centres or like pretty much different geography is got disconnected from the work that's being done. You still need to support your customers, there is still a higher demand, what do you do? It's not like you can scale up your employees in a pandemic, that's where like we have seen increasing push towards automation and technology to see that can help and support and scale in a pandemic environment uh and also help your customers in the journey. >>So has in your opinion has automation become a mandate? Uh As a result of the pandemic >>I would say. Yeah I I would consider it's more of like now it's become a I would say uh business won a competitive differentiator to say like one I needed to keep my lights on and resiliency but also the companies have done really well they saw the advantage and they whether the pandemic better with the customers now they use that as a platform to create a competitive differentiation against their peers and push things forward. >>one of the things we heard of today and the keynotes is you got to think about my words, the life cycle, you don't just put in the bot and then just leave it alone. You really have to think through that. And that seems to me to be where you would help customers think through how to get the most return out of their investment. You I passed product company I think it's great. And so you talk about the value layer that you guys bring. >>So for us it's it's like when we talked to mostly be bringing from the business side of the house to understand what are the key drivers that you need to work on. I mean even before we talk about technology, we talk about, let's understand from the customer standpoint what is your customer journey into end and look through that journey lens and let's take the process and to end, let's look at redesigning process and making it more optimal and streamlined and where technology fits in. That's when we talk about like if it is an RPG or if it's a UI Path platform that can support, let's go through that journey versus taking the tool itself as the solution and trying to find every nail that you can hurt, which usually is not sustainable to your point. Like we need to think through the whole life cycle, make sure this is going to last. Or if you are retiring. Like in the ceo panel that was a discussion where that we need to think through when we are going to retire and make sure like we are in that journey versus building all these automation zor bringing all these tools and leaving them alone for I. T. To manage long term. >>No. Again the last 18 months. Again, question about the the um reactions catalyzed facilitated thinking about those three roadblocks. The cognitive roadblocks the organizational roadblocks since particularly what I'm interested in this question and product, what are some of the conversations that you've seen or trends that you seem to help those organizations better understand how to collaborate with each other so that what they're not doing is putting in our P. A point tools but really starting to build the right part of the nomination and and journey into their digital transformation plans. Yeah. >>I mean in a way to again, I'll go back to the three concerns that we talked earlier, right? It's it can only go so far and automate so much because they haven't seen the business lens of like how the processes are what they have to do and to end, which is where you need to involve the business leaders who can give you that view from the business side and employees who are seeing the work day to day and where they can eliminate the pain points. So the organisms that are successful, they are creating a collaborative environment between the three groups to push things forward. You >>have to have that collaboration that's critical. Otherwise, that's probably one of the road blockers as well. >>Yeah, absolutely. >>Where does automation fit? I mean you're obviously heavily into automation, but let's think about the bane portfolio, the boardroom discussions. Where does automation fit? I mean there's security, there's how do we embed ai into our business? How do we sas if I our business um how do we do transform digitally? Where's automation fit in that hole discourse? >>So I think the automation is like at the heart of digital transformation, the part which we have seen where the gap is is not taking the business angle and actually thinking through the process and to end versus picking up a tool and trying to go solve a problem or find a problem to solve. And that's where we think in our discussions with boardrooms, it's more of let's think through how you want to reimagine your company or how you want to be more competitive looking into the future and like walk back from that standpoint and then started part from, I mean, the way we call it the future back like where you are today and now, like let's go forward and to what your end status and where technology broadly a digital tools and where automation fits in the process. >>How do you see what you i path is talking about at this conference? The announcements from yesterday? There's a lot of people here which is fantastic. How do you see what they're announcing? The vision that they set out a couple years ago that they're now delivering on. How is that a facilitator of organizations removing those roadblocks? Because as you said automation is a huge competitive differentiator these days and If we've learned nothing in the last 19 months you gotta you gotta be careful because there's always a competitor in the rear view mirror who might be smaller faster more agile ready to take your place. >>Yeah so like a few things that we've seen in the product roadmap that you talked about is they are providing the collaboration platform or tools where the I. T. Business owners can work through. Like for automation hub is what they talked at length yesterday is that's the platform where business users can provide their ideas. Like you provide process mining tools which can capture the process and the business users understand the process and they are the ones who are putting in an opportunity on the road map. So you have now a platform where all the ideas are being catalogued and once you implement they're being tracked on the automation hub so that that is providing a platform for everyone to collaborate together. The second one which Brandon talked yesterday is the tool itself for Studio X. When we're talking about citizen developers, employees trying to use and make it more user friendly. Is that where the Studio X which is providing that you are interface? Which is easy intuitive for business users to build basic automation is and try to take that long tail of opportunities that we talked about. So all these tools are coming together as one platform play, which you ipod has been talking about all through the conference and that is critical for everyone to collaborate to make a progress versus only thinking it's an easy job to implement the automation opportunities. That >>collaboration is business critical these days. Right. Thank you for joining David me and the program talking about some of the roadblocks that you've uncovered, but also some of the ways that organizations in any industry can navigate around them and really empower those employees who want automation in their jobs. We appreciate your insights. >>Happy to be here. Thanks for having us. You're welcome >>for day Volonte. I'm lisa martin live in las Vegas at UI Path forward for we'll be right back with our next guest. Yeah. >>Yeah. Mm. Mhm