Julian Howe & Andy Makings, Virgin Money Digital Bank | Sumo Logic Illuminate 2018
(upbeat techno music) >> From San Francisco, it's theCUBE. Covering Sumo Logic Illuminate 2018. Now, here's Jeff Frick. >> Hey welcome back everybody, Jeff Frick here with theCUBE. We're at Sumo Logic Illuminate, at the Hyatt, at the airport in Burlingame. We're excited to have, from Virgin Money Digital Bank, two great guests, we love to get customers on, Andy Makings, he is the head of Cloud operations, Andy, good to see you and Julian Howe, head of Cloud Business Office. >> Hi >> So welcome gentlemen. >> Thank you. >> Great to be here. >> How're you liking the weather? >> It's great. >> Improvement already. (laughing) >> Improvement already, alright. So let's jump into it Virgin Money Digital Bank, what is that exactly? >> Yep. >> Do you want to take that? >> Oh okay, I've been there longer, yeah. 2017, start of 2017, they decided to build a completely new digital bank, for Virgin Money, as an offshoot to the core bank, Virgin Money Brand, using the same banking license with our partner, TenX Future Technologies in London. So building a bank from scratch, whole new business model, data driven, data analytics, Big Data DevOps Agile, whole new business model completely. >> So just starting in 2017 so, you're still pretty early on the journey? >> Yeah, so still in the build phase, pilot phase, and then go live next year. >> So A, what are the key drivers to that decision? That's a pretty innovative decision, which doesn't surprise us, right? Virgin always seems to be kind of out on the leading edge but, when the conversation happened, what is a hundred percent digital bank? How is that different than a traditional bank, besides obvious things, like branches, but, what are some of the motivations, some of the attributes? >> I think they wanted to leverage the brand, of course, Virgin, 'cause there's a lot of new digital bank start ups, which they're competing against. So they thought , let's do it from scratch, let's do it how we want it, make it truly focus on data, driving customer value through the data. And they thought, we can compete because we've got this big Virgin Digital Brand, that we can really use to get customer base. >> Right. >> Yeah, so I think that was the big driver, compared to what they're currently doing, with the bank, the core bank, and what they want to do with the brand new bank. >> Wow. But it's not co-mingled so you're not leveraging existing data, existing clients, or all those things, or are you seeing kind of a transfer over? >> Eventually we may, but that's the future. Yeah, the first thing is to launch the digital bank and then we'll see where the Big Data platform, that we're putting in, drives. Yeah, it makes sense to economies of scale to obviously migrate the rest of the customers. >> So when does it launch, what's the timeframe? >> 2019. >> 2019? >> Yeah, absolutely. >> Okay, so you're here at Sumo Logic, what role is Sumo playing in this big project? >> Well, so from my perspective, so I'm looking at, so Andy's been involved in, as he said, for the last 12 months, in terms of building the new platform, really making sure that we're bringing on the bleeding edge technologies, and tech partners and, certainly from my perspective, it's around making sure that I understand who we're going with, what technologies we're using, and how we can utilize those technologies, going forward, to really make sure that our customers are getting the best service from the new digital proposition. >> Right. >> And Sumo Logic is absolutely part of that. >> And are you building your own cloud eco system, in the back, or are you using one of the public clouds? >> Yeah, I'm using Amazon, Amazon public cloud. >> Using Amazon public cloud. >> Yeah, so my team's responsible for building the Big Data platform, TenX Future Technologies are responsible for building the API based banking platform, and then we take streams of data into the data and analytics platform that we're building. So Sumo, obviously, is our logging platform, and we'll then use more and more features of Sumo as they release, so, logging initially, everything goes into Sumo, for the whole of the Amazon platform that we're building, and the data lake, and then what we'll do later on is we just started beta work to do the SIM implementation for security and then we're revolutionizing the SOCs, security operation center, as well to be cloud based, sort of driven because, obviously traditionally, we've been hosted in data centers. >> Right, so you're using it now as part of your build-out process, but then you'll be using it again obviously in your operations as well. >> Absolutely. And yeah and some of the messaging out from this morning with the keynote around just the business intelligence and customer metrics and data that Sumo Logic can almost sort of draw in and present back. >> Right. >> I think that's really powerful. >> Right, are there certain kind of customer features that you look forward to offering that you just can't do in the traditional bank or is it more a lot of kind of marginal improvements because you've got the data? >> It's more the agility, I think. >> Yeah. >> Agility of build. Agility of delivering new business features so it's business driven. As I say we're doing proper DevOps, proper agile across the business in the new digital bank. >> Right. >> Whereas before it's more traditional in the core bank, as we call it. >> Right. >> So it's silos of teams, sand storage, yeah, systems administrators, legacy, so. >> And it is, yeah, that transition into a digital business, as well so how we're set up and how we're aligned, not just the technologies that we're looking to use and the companies we're looking to partner with. >> Right, so on the data driven, you know, being a data driven company in this new bank, I'm fascinated by some of the financing options that are there now, I mean these are some of the pure digital plays that you've been talking about where they're making loan decisions based on some really strange factors that you would think, no way could you make this loan based on a traditional kind of analysis, you would never do it. >> Yep. >> And yet they're pulling some data somewhere that's telling them that this is actually a good loan, so I assume those are the types of things you're looking forward to? >> Yeah, of course. So when we take the feeds from obviously TenX, the platform that TenX is providing with the new customers but you also take feeds from the existing data warehouses, yeah and then we build business models on top of that in the data lake with the data science team and they then get pushed back in to feed scoring models and things like that across the digital platform. And that will just grow and grow. There'll be more and more models as the business gets more mature. >> Right, any super big hurdles that you didn't anticipate that you got to get over to make this happen? >> Technically no, I think more about business transformation. Yeah, we're still part of a bigger bank that holds a bank licensing so a lot of it's around education of cloud, public cloud so that's been key, we've done quite a lot of presentations to the core bank. Especially around the security teams and managing expectations and what they need to look at and how dynamic. We're using LAMDA a lot, so they've got to get their head around how all that works and yeah, what they're doing with that and how dynamic it is. We can spin out thousands of servers in minutes. That's been a bit of a hurdle. >> Right. >> But I think we're getting there and I think the next few months as we build more of the platform we'll definitely get there better. >> Yeah. >> And I think you hit the nail on the head around agility. It's being agile enough and being able to keep pace with, this, the innovation you see with companies like Sumo Logic. >> Right so it's like the parent Virgin Bank kind of looking over the shoulder, going, hey, hey, hey, what're you got? How do I get some of that? >> No, they're fully involved, obviously. They're excited, same as we are, by the prospect of what we're doing because it should drive more customers. >> Well I was going to say, is there going to be some spillover, I would imagine, in terms of innovation and features and those types of things as well? >> Yeah. >> I know already some of the tools we're putting in, we've gone through the pain of going past the security validation and put in, they're now looking and go, well actually that's really useful for hybrid cloud if you want to move some of the existing workloads into public cloud. If we want to, say, leverage marketing or leverage log platforms or leverage monitoring platforms? >> Right. >> As well as the automation we're putting in, we can easily, all the designs have been built to bring in other business units and business areas within the current business. >> Yeah, I'm curious was there push back on using a public cloud for this all 100% digital bank? How did that decision finally get sorted out? I mean, I think generally we're past it for a lot of people obviously in our business but I would imagine, there's still some stodgy guys that are, you know, wearing very expensive suits in mahogany row that are probably like, are you kidding me, you know? >> Yeah, there's still a lot of compliance to sort out. Obviously we've done some, there's more to do as we go nearer to production. >> Yeah. >> There's been some hurdles, we'd be lying if we said there wasn't. >> Right. >> But there's definitely been some hurdles but I think we're getting there and of course, other additional banks have done it in Amazon as well. >> Exactly. >> You're following that model and you need to get through the regulatory compliance. >> And it's about having, making decisions based on facts and there's increasing numbers of facts around how secure and how successful and the benefits that cloud platforms give you. >> Right, it took a while for the facts to kind of out weigh the hype, right? Not so much the hype but the scare. >> The scare is thing, yeah, once you can show, you know we did a BAC late last year to show that we could do it and it was secure and it went through more pen testing than most of the current products would go through, purely because of that scare. >> Right, right. >> They were scared of going to public cloud. >> Interesting. >> Yeah. >> So when again is the anticipated launch date? I won't hold you to it, I'm not-- >> Yeah, 2019. >> Yeah so next year. >> 2019, yeah. >> Yeah, 2019. >> Sometime between January 1 and December 30th? >> Yeah, yeah. (laughing) >> I think it's Q1, I think officially it's Q1. >> Alright. >> Early rather than late. >> Early rather than later, yes. >> It's a great story, I mean an old bank coming out with 100% digital bank. >> Yeah. >> It'd be an interesting story to watch unfold, we'll look forward to it. >> Absolutely. >> Yeah, thank you. >> Alright Andy, Julian, thanks for taking a few minutes of your day and I hope you enjoy the rest of your time almost in San Francisco, you got to get up there, at least one, right? >> Yeah, we're going to try to go there, yeah. >> Alright he's Andy, he's Julian, I'm Jeff. You're watching theCUBE. We're at Sumo Logic Illuminate 2018. Thanks for watching. (upbeat techno music)
SUMMARY :
From San Francisco, it's theCUBE. We're at Sumo Logic Illuminate, at the Hyatt, Improvement already. So let's jump into it Virgin Money Digital Bank, as an offshoot to the core bank, Virgin Money Brand, Yeah, so still in the build phase, that we can really use to get customer base. and what they want to do with the brand new bank. or are you seeing kind of a transfer over? Yeah, the first thing is to launch the digital bank building the new platform, really making sure that and the data lake, and then what we'll do later on Right, so you're using it now as part of around just the business intelligence proper agile across the business in the new digital bank. it's more traditional in the core bank, as we call it. So it's silos of teams, and the companies we're looking to partner with. Right, so on the data driven, you know, in the data lake with the data science team Especially around the security teams But I think we're getting there to keep pace with, this, the innovation you see by the prospect of what we're doing of the tools we're putting in, and business areas within the current business. Yeah, there's still a lot of compliance to sort out. if we said there wasn't. and of course, other additional banks have done it You're following that model and you need and the benefits that cloud platforms give you. Not so much the hype but the scare. of the current products would go through, Yeah, yeah. coming out with 100% digital bank. to watch unfold, we'll look forward to it. We're at Sumo Logic Illuminate 2018.
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Joe Croney, Arc XP | AWS re:Invent 2022
(upbeat sparkling music) >> Hello everyone and welcome back to our wall-to-wall coverage of AWS re:Invent. We are live from the show floor here in fabulous Las Vegas, Nevada. My name is Savannah Peterson, here with my cohost John Furrier on theCUBE. John, end of day three. You're smiling. >> Yeah. >> You're still radiating energy. Is it, is it the community that's keeping your, your level up? >> It's just all the action. We've got a great special guest joining us for the first time on theCUBE. It's going to be great and Serverless wave is hitting. More and more Serverless embedded into the like, things like analytics, are going to make things tightly integrated. You can see a lot more kind of tightly coupled but yet still cohesive elements together being kind of end-to-end, and again, the, the zero-ELT vision is soon to be here. That and security, major news here at Amazon. Of course, this next segment is going to be awesome, about the modernization journey. We're going to hear a lot about that. >> Yeah, we are, and our next guest is also an extraordinarily adventurous one. Please welcome Joe from Arc XP. Thank you so much for being here. >> Thanks for having me. >> Savannah: How this show going for you? >> It's been great and you know, it's the end of the day but there's so much great energy at the show this year. >> Savannah: There really is. >> It's great walking the halls, seeing the great engineers, the thought leaders, including this session. So, it's been really a stimulating time. >> What do you do at Arc, what do you, what's your role? >> So, I'm Vice President of Technology and Product Development. I recently joined Arc to lead all the product development teams. We're an experience platform, so, in that platform we have content tools, we have delivery tools, we have subscription tools. It's a really exciting time in all those spaces. >> John: And your customer base is? >> Our customers today started with publishers. So, Arc XP was built for the Washington Post's internal needs many years ago and word got out about how great it was, built on top of the AWS tech stack and other publishers came and started licensing the software. We've moved from there to B2C commerce as well as enterprise scenarios. >> I think that's really interesting and I want to touch on your background a little bit here. You just mentioned the Washington Post. You have a background in broadcast. What was it, since you, since you are fresh, what was it that attracted you to Arc? What made you say yes? >> Yeah, so I spent a little under 10 years building the Associated Press Broadcast Newsroom Tools, some of them that you have used for many years, and you know, one of the things that was really exciting about joining ARC, was they were cloud native and they were cloud native from the start and so that really gave them a leg up with how quickly they could innovate, and now we see developers here at re:Invent be able to do custom Lambdas and new extensibility points in a way that, really, no one else can do in the CMS space >> Which, which is very exciting. Let's talk a little bit about your team and the development cycle. We've touched a lot on the economic uncertainty right now. How are things internally? What's the culture pulse? >> Yeah, so the return to work has been a thing for us, just like- >> Savannah: Are you back in office? >> All of them. We actually have a globally distributed team, and so, if you happen to be lucky enough to be in Washington, DC or Chicago or some of our other centers, there's an opportunity to be in the office, but most of our engineers work remotely. One of the exciting things we did earlier this year was ARC week. We brought everyone to DC to see each other face-to-face, and that same energy you see at re:Invent, was there in person with our engineers. >> I believe that. So, I'm a marketer by trade. I love that you're all about the digital experience. Are you creating digital- I mean everyone needs some sort of digital experience. >> Joe: Yes. >> Every company is a technology company now. Do you work across verticals? You see more niche or industry specific? >> Yeah, so we began with a very large vertical of media and broadcast. >> Savannah: There's a couple companies in that category. >> There's a couple big ones out there. >> Savannah: Yeah, yeah, yeah. >> And actually their challenges are really high volume production of great digital storytelling, and so, solving their problems has enabled us to have a platform that works for anyone that needs to tell a story digitally, whether it's a commerce site, corporate HR department. >> Savannah: Which is everyone, right? >> Virtually everyone needs to get their story out today. >> Yeah. Yeah. >> And so we have gone to a bunch of other verticals and we've seen the benefits of having that strong, cloud-based platform offer the scale that all storytellers need. >> What are some of the challenges today that aren't, that weren't there a decade ago or even five years ago? We see a lot of media companies looking at the business model innovations, changing landscapes omnichannel distribution, different formats. What's some of the challenges that's going on in content? >> So, you know, content challenges include both production of content and delivery of that content through a great experience. So different parts of ARC focus on those problems and you got to monetize it as well, but what I'd say is unique to Arc and the challenge we talk to our customers about a lot is multi-format production. So, it's not just about one channel. >> Savannah: Right. It's about telling a story and having it go across multi-channels, multi-sites, and having the infrastructure both technically and in the workflow tools, is super critical for our customers and it is a challenge that we receive well. >> A lot of AI is coming into the conversation here. Data, AI, publishing, video, user generated content. It's all data. >> Absolutely, yep. >> It's all data. >> Joe: It's an immense amount of data. >> How do you look at the data plane or the data layer, the data aspect of the platform and what are some of the customers leaning into or are kicking the tires around? What are some of the trends, and what are some of the core issues you see? >> Yeah, so I've spent a lot of time in data ML and analytics looking at giant data sets, and you know, when you look at CMS systems and experience platforms, the first class that it's in, is really the, the documents themselves. What is the story you're saying? But where the rich data is that we can analyze is user behaviors, global distribution of content, how we optimize our CDN and really give a personal experience to the reader, but beyond that, we see a lot of advantages in our digital asset management platform, which is for video, audio, photos, all kinds of media formats, and applying AIML to do detection, suggest photos that might be appropriate based on what a journalist or a marketer is writing in their story. So, there's a lot of opportunities around that sort of data. >> What are some of the business model changes that you're seeing? 'Cause remember we're in digital, Page view advertising has gone down, subscription firewalls on blogs. You got things like Substack emerging. Journalists are kind of like changing. I've seen companies go out of business, some of the media companies or change, some of the small ones go out of business, the bigger ones are evolving. What are some of the business model enablements that you guys see coming, that a platform could deliver, so that a company can value their content, and their talent? >> For sure. I mean this is a perennial question in the media space, right? It's been going on for two decades. >> I was going to say we're- >> Right. >> So it's like- >> Joe: Right, and so we've seen that play out- >> John: Little softball for you. >> Really for almost every format. It's a softball, but- >> It's day three. >> How are we addressing that? You know what, first and foremost, you got to do great storytelling, so, we have tools for that, but then presenting that story, and a great experience no matter what device you're on, that's going to be critical no matter how you're monetizing it, and so, you know, we have customers that go very ad heavy. We also have a subscription platform that can do that built into our infrastructure. >> 50 million plus registered users, correct? >> Yeah, it's unbelievable to scale. Really, Arc is a growth story, and so we went from serving the Washington Post needs, to over 2000 sites today, across 25 countries. >> Very- >> How do we get to that? How do we get that audience if we want to? Can we join that network? Is it a network of people? >> I love that question. >> Of people that are using Arc XP? >> Yeah. >> Actually, we recently launched a new effort around our community, so I think they actually had a meeting yesterday, and so that's one way to get involved, but as you said, everyone needs to have a site and tell great stories. >> Yeah. >> So, we see a wide appeal for our platform, and what's unique about ARC, is it's truly a SaaS model. This is delivered via SaaS, where we take care of all of the services, over a hundred Amazon services, behind the scenes- >> Wow. >> Built into Arc. We manage all of that for our customers, including the CDN. So, it's not as though as our customers have to be making sure the site is up, we've got teams to take care of that 24/7 >> Great value proposition and a lot of need for this, people doing their own media systems themselves. What's the secret sauce to your success? If you had to kind of look at the technology? I see serverless is a big part of it on the EDB stack. What's the, what's the secret sauce? >> I think the secret sauce comes from the roots that Arc has in the Washington Post >> You understand it. >> And some of the most challenging content production workflows anywhere in the world, and I've spent a lot of time, in many newsrooms. So, I think that knowledge, the urgency of what it takes to get a story out, the zero tolerance for the site going down. That DNA really enables our engineers to do great solutions. >> Talk about understanding your user. I mean that that's, and drinking the Kool-Aid, but in a totally amazing way. One of the other things that stuck out to me in doing my research is not only are you a service used, now, by 50 million subscribers, but beyond that, you pride yourself on being a turnkey solution. Folks can get Arc up and running quite quickly. Correct? >> For sure. So, one of the things we built into Arc XP is something called Themes, which has a bunch of pre-built blocks, that our customers don't have to end up with a custom codebase when they've developed a new experience platform. That's not a good solution, of every site be a custom codebase. We're a product with extensibility hooks. >> Savannah: Right. >> That really enables someone to get started very quickly, and that also includes bringing in content from other platforms into Arc, itself. So that journey of migrating a site is really smooth with our toolset. >> What's the history of the company? Is it, did it come from the Washington Post or was that it's original customer? What's the DNA of the firm? >> Yeah, so it was originally built by the Washington Post for the Washington Post. So, designed by digital storytellers, for storytelling. >> Savannah: And one of the largest media outlets out there. >> So, that's that "DNA", the "special sauce". >> Yeah, yeah. >> So that's where that connection is. >> That really is where it comes through. >> John: Awesome. Congratulations on- >> Now today, you know, those roots are still apparent, but we've been very responsive to other needs in the markets around commerce. There's a whole other set of DNA we've brought in, experts in understanding different systems for inventory management, so we can do a great experience on top of some of those legacy platforms. >> My final question, before we go to the challenge- >> Savannah: To the challenge. >> Is, what's next? What's on the roadmap as you look at the technology and the teams that you're managing? What's some of the next milestone or priorities for your business? >> So, it is really about growth and that's the story of Arc XP, which has driven our technology decisions. So, our choice to go serverless was driven by growth and need to make sure we had exceptional experience but most importantly that our engineers could be focused on product development and responding to what the market needed. So, that's why I'd say next year is about, it's enabling our engineers to keep up with the scaling business but still provide great value on the roadmap. >> And it's not like there's ever going to be a shortage of content or stories that need to be told. So I suspect there's a lot of resilience in what you're doing. >> And we hope to be inspired with new ways of telling stories. >> Yeah. >> So if you're in the Washington Post or other media outlets. >> John: Or theCUBE. >> Joe: Or theCUBE. >> Savannah: I know, I was just- >> There's just great formats out there. >> Best dev meeting, let's chat after, for sure. >> Exactly, that's what I've been thinking the whole time. I'm sure the wheels are turning over on this side- >> So great to have you on. >> In a lot of different ways. So, we have a new tradition here at re:Invent, where we are providing you with an opportunity for quite a sizzle reel, Instagram video, 30 second, thought leadership soundbite. What is your hot take, key theme or most important thing that you are thinking about since we're here at this year's show? >> I would say it's the energy that's building in the industry, getting back together, the collaboration, and how that's resulting in us using new technologies. You know, the conversation's no longer about shifting to the cloud. We all have huge infrastructure, the conversation's about observability, how do we know what's going in? How do we make sure we're getting the most value for our customers with those, that technology set. So, I think the energy around that is super exciting. I've always loved building products. So, next year think it's going to be a great year with that, putting together these new technologies. >> I think you nailed it. The energy really is the story and the collaboration. Joe, thank you so much for being here and sharing your story. Arc is lucky to have you and we'll close with one personal anecdote. Favorite place to sail? >> Favorite place to sail. So, I lived in the Caribbean for many years, as we were talking about earlier >> None of us are jealous up here at all. >> And so my favorite place to sail would be in the British Virgin Islands, which was closed during Covid but is now back open, so, if any you've had a chance to go to the BVI, make some time, hop on Catamaran, there's some great spots. >> Well, I think you just gave us a catalyst for our next vacation, maybe a team off-site. >> Bucket list item, of course. >> Yeah, yeah. >> Yeah, Let's bring everyone together. >> Here we go. I love it. Well Joe, thanks so much again for being on the show. We hope to have you back on theCUBE again sometime soon, and thank all of you for tuning in to this scintillating coverage that we have here, live from the AWS re:Invent show floor in Las Vegas, Nevada with John Furrier. I'm Savannah Peterson. This is theCUBE, the leader in high tech coverage. (upbeat music)
SUMMARY :
We are live from the show floor Is it, is it the community that's for the first time on theCUBE. Yeah, we are, and energy at the show this year. the thought leaders, the product development teams. and started licensing the software. You just mentioned the Washington Post. and the development cycle. One of the exciting things we did the digital experience. Do you work across verticals? Yeah, so we began with companies in that category. and so, solving their to get their story out today. offer the scale that What are some of the and the challenge we talk and having the infrastructure both into the conversation here. What is the story you're saying? What are some of the in the media space, right? It's a softball, but- and so, you know, we have the Washington Post needs, and so that's one way to get involved, services, behind the scenes- customers, including the CDN. What's the secret sauce to your success? And some of the most One of the other things So, one of the things we built into Arc XP and that also includes bringing in content for the Washington Post. Savannah: And one of the the "special sauce". John: Awesome. to other needs in the and that's the story of Arc XP, that need to be told. And we hope to be So if you're in the Washington Post chat after, for sure. I'm sure the wheels are that you are thinking about in the industry, getting back Arc is lucky to have you So, I lived in the in the British Virgin Islands, Well, I think you again for being on the show.
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John Wood, Telos & Shannon Kellogg, AWS
>>Welcome back to the cubes coverage of AWS public sector summit live in Washington D. C. A face to face event were on the ground here is to keep coverage. I'm john Kerry, your hosts got two great guests. Both cuba alumni Shannon Kellogg VP of public policy for the Americas and john would ceo tell us congratulations on some announcement on stage and congressional john being a public company. Last time I saw you in person, you are private. Now your I. P. O. Congratulations >>totally virtually didn't meet one investor, lawyer, accountant or banker in person. It's all done over zoom. What's amazing. >>We'll go back to that and a great great to see you had great props here earlier. You guys got some good stuff going on in the policy side, a core max on stage talking about this Virginia deal. Give us the update. >>Yeah. Hey thanks john, it's great to be back. I always like to be on the cube. Uh, so we made an announcement today regarding our economic impact study, uh, for the commonwealth of Virginia. And this is around the amazon web services business and our presence in Virginia or a WS as we all, uh, call, uh, amazon web services. And um, basically the data that we released today shows over the last decade the magnitude of investment that we're making and I think reflects just the overall investments that are going into Virginia in the data center industry of which john and I have been very involved with over the years. But the numbers are quite um, uh, >>just clever. This is not part of the whole H. 20. H. Q. Or whatever they call HQ >>To HQ two. It's so Virginia Amazon is investing uh in Virginia as part of our HQ two initiative. And so Arlington Virginia will be the second headquarters in the U. S. In addition to that, AWS has been in Virginia for now many years, investing in both data center infrastructure and also other corporate facilities where we house AWS employees uh in other parts of Virginia, particularly out in what's known as the dullest technology corridor. But our data centers are actually spread throughout three counties in Fairfax County, Loudoun County in Prince William County. >>So this is the maxim now. So it wasn't anything any kind of course this is Virginia impact. What was, what did he what did he announce? What did he say? >>Yeah. So there were a few things that we highlighted in this economic impact study. One is that over the last decade, if you can believe it, we've invested $35 billion 2020 alone. The AWS investment in construction and these data centers. uh it was actually $1.3 billion 2020. And this has created over 13,500 jobs in the Commonwealth of Virginia. So it's a really great story of investment and job creation and many people don't know John in this Sort of came through in your question too about HQ two, But aws itself has over 8000 employees in Virginia today. Uh, and so we've had this very significant presence for a number of years now in Virginia over the last, you know, 15 years has become really the cloud capital of the country, if not the world. Uh, and you see all this data center infrastructure that's going in there, >>John What's your take on this? You've been very active in the county there. Um, you've been a legend in the area and tech, you've seen this many years, you've been doing so I think the longest running company doing cyber my 31st year, 31st year. So you've been on the ground. What does this all mean to you? >>Well, you know, it goes way back to, it was roughly 2005 when I served on the Economic Development Commission, Loudon County as the chairman. And at the time we were the fastest-growing county in America in Loudon County. But our residential real property taxes were going up stratospherically because when you look at it, every dollar real property tax that came into residential, we lose $2 because we had to fund schools and police and fire departments and so forth. And we realized for every dollar of commercial real property tax that came in, We made $97 in profit, but only 13% of the money that was coming into the county was coming in commercially. So a small group got together from within the county to try and figure out what were the assets that we had to offer to companies like Amazon and we realized we had a lot of land, we had water and then we had, you know this enormous amount of dark fiber, unused fibre optic. And so basically the county made it appealing to companies like amazon to come out to Loudon County and other places in northern Virginia and the rest is history. If you look today, we're Loudon County is Loudon County generates a couple $100 million surplus every year. It's real property taxes have come down in in real dollars and the percentage of revenue that comes from commercials like 33 34%. That's really largely driven by the data center ecosystem that my friend over here Shannon was talking. So >>the formula basically is look at the assets resources available that may align with the kind of commercial entities that good. How's their domicile there >>that could benefit. >>So what about power? Because the data centers need power, fiber fiber is great. The main, the main >>power you can build power but the main point is is water for cooling. So I think I think we had an abundance of water which allowed us to build power sources and allowed companies like amazon to build their own power sources. So I think it was really a sort of a uh uh better what do they say? Better lucky than good. So we had a bunch of assets come together that helps. Made us, made us pretty lucky as a, as a region. >>Thanks area too. >>It is nice and >>john, it's really interesting because the vision that john Wood and several of his colleagues had on that economic development board has truly come through and it was reaffirmed in the numbers that we released this week. Um, aws paid $220 million 2020 alone for our data centers in those three counties, including loud >>so amazon's contribution to >>The county. $220 million 2020 alone. And that actually makes up 20% of overall property tax revenues in these counties in 2020. So, you know, the vision that they had 15 years ago, 15, 16 years ago has really come true today. And that's just reaffirmed in these numbers. >>I mean, he's for the amazon. So I'll ask you the question. I mean, there's a lot of like for misinformation going around around corporate reputation. This is clearly an example of the corporation contributing to the, to the society. >>No, no doubt. And you think >>About it like that's some good numbers, 20 million, 30 >>$5 million dollar capital investment. You know, 10, it's, what is it? 8000 9000 >>Jobs. jobs, a W. S. jobs in the Commonwealth alone. >>And then you look at the economic impact on each of those counties financially. It really benefits everybody at the end of the day. >>It's good infrastructure across the board. How do you replicate that? Not everyone's an amazon though. So how do you take the formula? What's your take on best practice? How does this rollout? And that's the amazon will continue to grow, but that, you know, this one company, is there a lesson here for the rest of us? >>I think I think all the data center companies in the cloud companies out there see value in this region. That's why so much of the internet traffic comes through northern Virginia. I mean it's I've heard 70%, I've heard much higher than that too. So I think everybody realizes this is a strategic asset at a national level. But I think the main point to bring out is that every state across America should be thinking about investments from companies like amazon. There are, there are really significant benefits that helps the entire community. So it helps build schools, police departments, fire departments, etcetera, >>jobs opportunities. What's the what's the vision though? Beyond data center gets solar sustainability. >>We do. We have actually a number of renewable energy projects, which I want to talk about. But just one other quick on the data center industry. So I also serve on the data center coalition which is a national organization of data center and cloud providers. And we look at uh states all over this country were very active in multiple states and we work with governors and state governments as they put together different frameworks and policies to incent investment in their states and Virginia is doing it right. Virginia has historically been very forward looking, very forward thinking and how they're trying to attract these data center investments. They have the right uh tax incentives in place. Um and then you know, back to your point about renewable energy over the last several years, Virginia is also really made some statutory changes and other policy changes to drive forward renewable energy in Virginia. Six years ago this week, john I was in a coma at county in Virginia, which is the eastern shore. It's a very rural area where we helped build our first solar farm amazon solar farm in Virginia in 2015 is when we made this announcement with the governor six years ago this week, it was 88 megawatts, which basically at the time quadruple the virginias solar output in one project. So since that first project we at Amazon have gone from building that one facility, quadrupling at the time, the solar output in Virginia to now we're by the end of 2023 going to be 1430 MW of solar power in Virginia with 15 projects which is the equivalent of enough power to actually Enough electricity to power 225,000 households, which is the equivalent of Prince William county Virginia. So just to give you the scale of what we're doing here in Virginia on renewable energy. >>So to me, I mean this comes down to not to put my opinion out there because I never hold back on the cube. It's a posture, we >>count on that. It's a >>posture issue of how people approach business. I mean it's the two schools of thought on the extreme true business. The government pays for everything or business friendly. So this is called, this is a modern story about friendly business kind of collaborative posture. >>Yeah, it's putting money to very specific use which has a very specific return in this case. It's for everybody that lives in the northern Virginia region benefits everybody. >>And these policies have not just attracted companies like amazon and data center building builders and renewable energy investments. These policies are also leading to rapid growth in the cybersecurity industry in Virginia as well. You know john founded his company decades ago and you have all of these cybersecurity companies now located in Virginia. Many of them are partners like >>that. I know john and I both have contributed heavily to a lot of the systems in place in America here. So congratulations on that. But I got to ask you guys, well I got you for the last minute or two cybersecurity has become the big issue. I mean there's a lot of these policies all over the place. But cyber is super critical right now. I mean, where's the red line Shannon? Where's you know, things are happening? You guys bring security to the table, businesses are out there fending for themselves. There's no militia. Where's the, where's the, where's the support for the commercial businesses. People are nervous >>so you want to try it? >>Well, I'm happy to take the first shot because this is and then we'll leave john with the last word because he is the true cyber expert. But I had the privilege of hosting a panel this morning with the director of the cybersecurity and Infrastructure Security agency at the department, Homeland Security, Jenness easterly and the agency is relatively new and she laid out a number of initiatives that the DHS organization that she runs is working on with industry and so they're leaning in their partnering with industry and a number of areas including, you know, making sure that we have the right information sharing framework and tools in place, so the government and, and we in industry can act on information that we get in real time, making sure that we're investing for the future and the workforce development and cyber skills, but also as we enter national cybersecurity month, making sure that we're all doing our part in cyber security awareness and training, for example, one of the things that are amazon ceo Andy Jassy recently announced as he was participating in a White house summit, the president biden hosted in late august was that we were going to at amazon make a tool that we've developed for information and security awareness for our employees free, available to the public. And in addition to that we announced that we were going to provide free uh strong authentication tokens for AWS customers as part of that announcement going into national cybersecurity months. So what I like about what this administration is doing is they're reaching out there looking for ways to work with industry bringing us together in these summits but also looking for actionable things that we can do together to make a difference. >>So my, my perspective echoing on some of Shannon's points are really the following. Uh the key in general is automation and there are three components to automation that are important in today's environment. One is cyber hygiene and education is a piece of that. The second is around mis attribution meaning if the bad guy can't see you, you can't be hacked. And the third one is really more or less around what's called attribution, meaning I can figure out actually who the bad guy is and then report that bad guys actions to the appropriate law enforcement and military types and then they take it from there >>unless he's not attributed either. So >>well over the basic point is we can't as industry hat back, it's illegal, but what we can do is provide the tools and methods necessary to our government counterparts at that point about information sharing, where they can take the actions necessary and try and find those bad guys. >>I just feel like we're not moving fast enough. Businesses should be able to hack back. In my opinion. I'm a hawk on this one item. So like I believe that because if people dropped on our shores with troops, the government will protect us. >>So your your point is directly taken when cyber command was formed uh before that as airlines seeing space physical domains, each of those physical domains have about 100 and $50 billion they spend per year when cyber command was formed, it was spending less than Jpmorgan chase to defend the nation. So, you know, we do have a ways to go. I do agree with you that there needs to be more uh flexibility given the industry to help help with the fight. You know, in this case. Andy Jassy has offered a couple of tools which are, I think really good strong tokens training those >>are all really good. >>We've been working with amazon for a long time, you know, ever since, uh, really, ever since the CIA embrace the cloud, which was sort of the shot heard around the world for cloud computing. We do the security compliance automation for that air gap region for amazon as well as other aspects >>were all needs more. Tell us faster, keep cranking up that software because tell you right now people are getting hit >>and people are getting scared. You know, the colonial pipeline hack that affected everybody started going wait a minute, I can't get gas. >>But again in this area of the line and jenny easterly said this this morning here at the summit is that this truly has to be about industry working with government, making sure that we're working together, you know, government has a role, but so does the private sector and I've been working cyber issues for a long time to and you know, kind of seeing where we are this year in this recent cyber summit that the president held, I really see just a tremendous commitment coming from the private sector to be an effective partner in securing the nation this >>full circle to our original conversation around the Virginia data that you guys are looking at the Loudon County amazon contribution. The success former is really commercial public sector. I mean, the government has to recognize that technology is now lingua franca for all things everything society >>well. And one quick thing here that segues into the fact that Virginia is the cloud center of the nation. Um uh the president issued a cybersecurity executive order earlier this year that really emphasizes the migration of federal systems into cloud in the modernization that jOHN has worked on, johN had a group called the Alliance for Digital Innovation and they're very active in the I. T. Modernization world and we remember as well. Um but you know, the federal government is really emphasizing this, this migration to cloud and that was reiterated in that cybersecurity executive order >>from the, well we'll definitely get you guys back on the show, we're gonna say something. >>Just all I'd say about about the executive order is that I think one of the main reasons why the president thought was important is that the legacy systems that are out there are mainly written on kobol. There aren't a lot of kids graduating with degrees in COBOL. So COBOL was designed in 1955. I think so I think it's very imperative that we move has made these workloads as we can, >>they teach it anymore. >>They don't. So from a security point of view, the amount of threats and vulnerabilities are through the >>roof awesome. Well john I want to get you on the show our next cyber security event. You have you come into a fireside chat and unpack all the awesome stuff that you're doing. But also the challenges. Yes. And there are many, you have to keep up the good work on the policy. I still say we got to remove that red line and identified new rules of engagement relative to what's on our sovereign virtual land. So a whole nother Ballgame, thanks so much for coming. I appreciate it. Thank you appreciate it. Okay, cute coverage here at eight of public sector seven Washington john ferrier. Thanks for watching. Mhm. Mhm.
SUMMARY :
Both cuba alumni Shannon Kellogg VP of public policy for the Americas and john would ceo tell It's all done over zoom. We'll go back to that and a great great to see you had great props here earlier. in the data center industry of which john and I have been very involved with over the This is not part of the whole H. 20. And so Arlington Virginia So this is the maxim now. One is that over the last decade, if you can believe it, we've invested $35 billion in the area and tech, you've seen this many years, And so basically the county made it appealing to companies like amazon the formula basically is look at the assets resources available that may align Because the data centers need power, fiber fiber is great. So I think I think we had an abundance of water which allowed us to build power sources john, it's really interesting because the vision that john Wood and several of So, you know, the vision that they had 15 This is clearly an example of the corporation contributing And you think You know, 10, everybody at the end of the day. And that's the amazon will continue to grow, benefits that helps the entire community. What's the what's the vision though? So just to give you the scale of what we're doing here in Virginia So to me, I mean this comes down to not to put my opinion out there because I never It's a I mean it's the two schools of thought on the It's for everybody that lives in the northern Virginia region benefits in the cybersecurity industry in Virginia as well. But I got to ask you guys, well I got you for the last minute or two cybersecurity But I had the privilege of hosting a panel this morning with And the third one is really more So counterparts at that point about information sharing, where they can take the actions necessary and So like I believe that because if people dropped on our shores flexibility given the industry to help help with the fight. really, ever since the CIA embrace the cloud, which was sort of the shot heard around the world for tell you right now people are getting hit You know, the colonial pipeline hack that affected everybody started going wait I mean, the government has to recognize that technology is now lingua franca for all things everything of federal systems into cloud in the modernization that jOHN has Just all I'd say about about the executive order is that I think one of the main reasons why the president thought So from a security point of view, the amount of threats and vulnerabilities are through the But also the challenges.
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Thomas Scheibe, Cisco | Cisco Future Cloud
>>From around the globe. It's the cube present a future cloud one event, a world of opportunities brought to you by Cisco. >>Okay. We're here with Thomas Shabbat. Who's the vice president of product management, AKA VP of all things, data center, networking, SDN cloud, you name it in that category. Welcome Thomas. Good to see you again. >>Hey Sam. Yes. Thanks for having me on. >>Yeah, it's our pleasure. Okay. Let's get right into observability. When you think about observability visibility, infrastructure monitoring, problem resolution across the network, how does cloud change thing? In other words, what are the challenges that networking teams are currently facing as they're moving to the cloud and trying to implement hybrid cloud? >>Yeah. Yeah. Uh, visibility as always is very, very important. And it's perfect. It's not just, it's not just the network team is actually the application team too. Right. And as you pointed out, the, the underlying impetus to what's going on here is the data center is wherever the data is. And I think we set as a couple of years back and really what happens, the, the applications are going to be deployed, uh, in different locations, right? Whether it's in a public cloud, whether it's on prem, uh, and they're built differently, right? They are built as microservices. They might actually be distributed as well at the same application. And so what that really means is you need as an operator as well as actually a user, a bit of visibility where I, my pieces and you need to be able to correlate between where the Apres and what the underlying network is. That is a place at these different locations. So you have actually a good knowledge why the app is running so fantastic or sometimes not. So I think that's, that's really the problem statement, uh, what, what we tried to go after was the observability. >>Okay. Let's double click on that. So, so a lot of customers telling me that you got to stare at log files until your eyes bleed. And then you've got to bring in guys with lab coats who have PhDs to figure all this stuff out. So you just described, it's getting more complex, but at the same time, you have to simplify things. So how are you doing that? >>Correct. So what we basically have done is we have this fantastic product that is called thousand eyes. And so what does DAS is basically as the name, which I think is a fantastic, uh, fantastic name. You have these sensors everywhere. Um, and you can have a good correlation on, uh, links between if I run a, a site to a site from a site to a cloud, from a cloud to cloud, and you basically can measure what is the performance of these links? And so what we're, what we're doing here is we're actually extending the footprint of these thousand eyes agent, right. Instead of just having them, uh, in Virgin material clouds, we are now embedding them with the Cisco network devices, right. We announced this was the catalyst of 9,000. And we're extending this now to our, um, uh, 8,000 catalyst product line for the, for the sun products, as well as to the data center products, the next line. Um, and so what you see is, is there a half a thing you have sounds nice, you get a million insights and you get a billion dollar off improvements, uh, for how your applications run. And this is really, um, the, the power of tying together, the footprint of what a network is with the visibility, what is going on. So you actually know the application behavior that is attached to this network. >>I see. So, okay. So as the cloud evolves, it expands, it connects, you're actually enabling thousand eyes to go further, not just confined within a single data center location, but out to the network across clouds, et cetera, >>Correct. Wherever the network is, you're going to have a thousand eyes sensor and you can bring this together and you can quite frankly pick, if you want to say, Hey, I have my application in public cloud provider, a, uh, domain one, and I have another one domain, two, I can do monitor that link. I can also monitor, I have a user that has a campus location or branch location. I kind of put an agent there and then I can monitor the connectivity from that branch location, all the way to the let's say, corporations, that data center or headquarter, or to the cloud. And I can have these probes and just to be, have visibility and saying, Hey, if there's a performance, I know where the issue is. And then I obviously can use all the other sorts that we have to address those. >>All right, let's talk about the cloud operating model. Everybody tells us that, you know, it's, it's really the change in the model that drives big numbers in terms of ROI. And I want you to maybe address how you're bringing automation and dev ops to this world of, of hybrid and specifically, how is Cisco enabling it organizations to move to a cloud operating model as that cloud definition expands? >>Yeah, no, that's, that's another interesting topic beyond the observability. So really, really what we're seeing. And this has gone on for, uh, I want to say couple of years now, it's really this transition from, uh, operating infrastructure as a network and team more like a service, like what you would expect from a cloud provider, right? This is really around the network team, offering services like a cloud provided us. And that's really what the meaning is of cloud operating model, right? Where this is infrastructure running in your own data center, whether that's linking that infrastructure was whatever runs on the public cloud is operating at like a cloud service. And so we are on this journey for a while. So one of the examples, um, that we have removing some of the control software assets that customers today can deploy on prem, uh, to, uh, an instance that they can deploy in a, in a cloud provider and just basically instantiate saying, stay, and then just run it that way. >>Right? And so the latest example for this is what we have our identity service engine that is now unlimited availability available on AWS. And we will become available mid this year. Also data, we, as a visual, as a service, you can just go to marketplace, you can load it there and now increase. You can start running your policy control in a cloud, managing your X's infrastructure in your data center and your, uh, wherever you want to do it. And so that's just one example of how we see, uh, our customers' network operations team taking advantage of a cloud operating model, or basically deploying their, their tools where they need them and when they need them. So >>What's the scope of, I hope I'm saying it right, ice, right. ISC. I think they call it ice. What's the scope of that? Like for instance, 10 an effect my, or even, you know, address simplify my security approach. >>Absolutely. That's now coming to, what is the beauty of the product itself? Yes. Uh, what you can do is really is like, there's a lot of people talking, what I, how do I get to a zero trust approach to networking? How do I get to a much more dynamic, flexible segmentation in my infrastructure, again, whether this is on only campus X, as well as the data center and ice helps you there, you can use this as a point to, to find your policies and then any connect from there, right? In this particular case, we would instead ice in a cloud as a software, uh, load you now can connect and say, Hey, I want to manage and program my network infrastructure and my data center, or my campus going to the respect of controller with it's DNA center for campus, or whether does this, the, uh, ACI policy controller. And so, yes, what'd you get as an effect out of this is a very elegant way to automatically manage in one place. What does my policy, and then drive the right segmentation in your network infrastructure. Okay. >>Zero trust. It was pre pandemic. It was kind of a buzzword. Now it's become a mandate. I, I wonder if we could talk about yet, right. I mean, so I wonder, could talk about cloud native apps. Uh, you got all these developers that are working inside organizations, they're maintaining legacy apps, they're connecting their data to systems in the cloud. They're sharing that data. These developers they're rapidly advancing their skillsets. How is Cisco enabling its infrastructure to support this world of cloud native making infrastructure more responsive and agile for application developers? >>Yeah. So you were going to, the talk we saw was the visibility. We talked about the operating model, how our network operates, actually want to use tools going forward. Now the next step to visits, it's not just the operator. How do they actually, where do they want to put these tools? All they, how they interact with this tools as well as quite frankly, is how let's say a dev ops team on application team or a cloud team also wants to take advantage off the programmability of the underlying network. And this is where we moving into this whole cloud native discussion, right. Which has really two angles to, is the cloud native way, how applications are being built. And then there is the cloud native way, how you interact with infrastructure, right? And so what we have done as we're putting in place, the on-ramps between clouds, uh, and then on top of it, we're exposing for all these tools, API APIs that can be used and leveraged by standard cloud tools or, uh, uh, cloud native tools, right? >>And one example or two examples we always have. And again, we're on this journey for a while is, uh, both Ansible, uh, script capabilities, uh, that access from red hat, as well as, uh, Hashi Terraform capabilities that you can orchestrate across infrastructure to drive infrastructure automation. And what, what really stands behind it is what either the networking operations team wants to do, or even the app team. They want to be able to describe the application as a code and then drive automatically or programmatically in sedation of infrastructure needed for that application. And so what you see us doing is providing all these, uh, capability as an interface for all our network tools, right? Whether this is ice. What I just mentioned, whether this is our, uh, DCN controllers in the data center, uh, whether these are the controllers in the, uh, in the campus for all of those, we have cloud native interfaces. So, uh, operator or a dev ops team can actually interact directly with that infrastructure the way they would do today with everything that lives in the cloud, or was everything, how they built the application, >>You can't even have the conversation of, of op cloud operating model that includes and comprises on-prem without programmable infrastructure. So that's, that's very important. Last question, Thomas are customers actually using this? They made the announcement today. Are there any examples of customers out there doing this? >>We, we do have a lot of customers out there, um, that are moving down a path and using the D D Cisco high-performance infrastructure, also on the compute side, as well as on the next site. Uh, one of the customers, uh, and this is like an interesting case, is the Rakuten, uh, record in is a large type of provider, um, uh, mobile 5g operator, uh, in Japan and expanding and as in different countries. Uh, and so people, something, Oh, cloud, you must be talking about the public cloud provider, the big, the big three or four. Uh, but if you look at it as a lot of the tackles service providers are actually cloud providers as well and expanding very rapidly. And so we're actually very, um, proud to work together was, was Rakuten and in help them building a high performance, uh, data center infrastructure based on how they gig and actually phone a gig, uh, to drive their deployment to it's a 5g mobile cloud infrastructure, which is, which is, um, where the whole, the whole world where traffic is going. And so it's really exciting to see these development and see the power of automation, visibility, uh, together with the high performance infrastructure, becoming reality and delivering actually, uh, services. Yes. >>Some great points you're making there, but yes, you have the big four clouds are enormous, but then you have a lot of actually quite large clouds, telcos that are either proximate to those clouds or they're in places where those hyperscalers may not have a presence and building out their own infrastructure. So, so that's a great case study, uh, Thomas, Hey, great. Having you on. Thanks so much for spending some time with us. >>Yeah. The same here. I appreciate it. Thanks a lot. >>Thank you for watching everybody. This is Dave Volante for the cube, the leader in tech event coverage.
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you by Cisco. Good to see you again. When you think about observability And so what that really means is you need it's getting more complex, but at the same time, you have to simplify things. and so what you see is, is there a half a thing you have sounds nice, you get a million insights So as the cloud evolves, it expands, it connects, And I can have these probes and just to be, have visibility and saying, Hey, if there's a performance, And I want you to And this has gone on for, uh, I want to say couple of years now, And so the latest example for this is what we have our identity service engine that you know, address simplify my security approach. And so, yes, what'd you get as an effect out of this is a very elegant Uh, you got all these developers that are working inside organizations, And then there is the cloud native way, how you interact with infrastructure, And so what you see You can't even have the conversation of, of op cloud operating model that includes and comprises And so it's really exciting to see these development and see the power of automation, visibility, so that's a great case study, uh, Thomas, Hey, great. I appreciate it. Thank you for watching everybody.
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F1 Racing at the Edge of Real-Time Data: Omer Asad, HPE & Matt Cadieux, Red Bull Racing
>>Edge computing is predict, projected to be a multi-trillion dollar business. You know, it's hard to really pinpoint the size of this market. Let alone fathom the potential of bringing software, compute, storage, AI, and automation to the edge and connecting all that to clouds and on-prem systems. But what, you know, what is the edge? Is it factories? Is it oil rigs, airplanes, windmills, shipping containers, buildings, homes, race cars. Well, yes and so much more. And what about the data for decades? We've talked about the data explosion. I mean, it's mind boggling, but guess what, we're gonna look back in 10 years and laugh. What we thought was a lot of data in 2020, perhaps the best way to think about edge is not as a place, but when is the most logical opportunity to process the data and maybe it's the first opportunity to do so where it can be decrypted and analyzed at very low latencies that that defines the edge. And so by locating compute as close as possible to the sources of data, to reduce latency and maximize your ability to get insights and return them to users quickly, maybe that's where the value lies. Hello everyone. And welcome to this cube conversation. My name is Dave Vellante and with me to noodle on these topics is Omar Assad, VP, and GM of primary storage and data management services at HPE. Hello, Omer. Welcome to the program. >>Hey Steve. Thank you so much. Pleasure to be here. >>Yeah. Great to see you again. So how do you see the edge in the broader market shaping up? >>Uh, David? I think that's a super important, important question. I think your ideas are quite aligned with how we think about it. Uh, I personally think, you know, as enterprises are accelerating their sort of digitization and asset collection and data collection, uh, they're typically, especially in a distributed enterprise, they're trying to get to their customers. They're trying to minimize the latency to their customers. So especially if you look across industries manufacturing, which is distributed factories all over the place, they are going through a lot of factory transformations where they're digitizing their factories. That means a lot more data is being now being generated within their factories. A lot of robot automation is going on that requires a lot of compute power to go out to those particular factories, which is going to generate their data out there. We've got insurance companies, banks that are creating and interviewing and gathering more customers out at the edge for that. >>They need a lot more distributed processing out at the edge. What this is requiring is what we've seen is across analysts. A common consensus is that more than 50% of an enterprise is data, especially if they operate globally around the world is going to be generated out at the edge. What does that mean? More data is new data is generated at the edge, but needs to be stored. It needs to be processed data. What is not required needs to be thrown away or classified as not important. And then it needs to be moved for Dr. Purposes either to a central data center or just to another site. So overall in order to give the best possible experience for manufacturing, retail, uh, you know, especially in distributed enterprises, people are generating more and more data centric assets out at the edge. And that's what we see in the industry. >>Yeah. We're definitely aligned on that. There's some great points. And so now, okay. You think about all this diversity, what's the right architecture for these deploying multi-site deployments, robo edge. How do you look at that? >>Oh, excellent question. So now it's sort of, you know, obviously you want every customer that we talk to wants SimpliVity, uh, in, in, and, and, and, and no pun intended because SimpliVity is reasoned with a simplistic edge centric architecture, right? So because let's, let's take a few examples. You've got large global retailers, uh, they have hundreds of global retail stores around the world that is generating data that is producing data. Then you've got insurance companies, then you've got banks. So when you look at a distributed enterprise, how do you deploy in a very simple and easy to deploy manner, easy to lifecycle, easy to mobilize and easy to lifecycle equipment out at the edge. What are some of the challenges that these customers deal with these customers? You don't want to send a lot of ID staff out there because that adds costs. You don't want to have islands of data and islands of storage and promote sites, because that adds a lot of States outside of the data center that needs to be protected. >>And then last but not the least, how do you push lifecycle based applications, new applications out at the edge in a very simple to deploy better. And how do you protect all this data at the edge? So the right architecture in my opinion, needs to be extremely simple to deploy. So storage, compute and networking, uh, out towards the edge in a hyperconverged environment. So that's, we agree upon that. It's a very simple to deploy model, but then comes, how do you deploy applications on top of that? How do you manage these applications on top of that? How do you back up these applications back towards the data center, all of this keeping in mind that it has to be as zero touch as possible. We at HBS believe that it needs to be extremely simple. Just give me two cables, a network cable, a power cable, tied it up, connected to the network, push it state from the data center and back up at state from the ed back into the data center. Extremely simple. >>It's gotta be simple because you've got so many challenges. You've got physics that you have to deal your latency to deal with. You got RPO and RTO. What happens if something goes wrong, you've gotta be able to recover quickly. So, so that's great. Thank you for that. Now you guys have hard news. W what is new from HPE in this space >>From a, from a, from a, from a deployment perspective, you know, HPE SimpliVity is just gaining like it's exploding, like crazy, especially as distributed enterprises adopt it as it's standardized edge architecture, right? It's an HCI box has got stories, computer networking, all in one. But now what we have done is not only you can deploy applications all from your standard V-Center interface, from a data center, what have you have now added is the ability to backup to the cloud, right? From the edge. You can also back up all the way back to your core data center. All of the backup policies are fully automated and implemented in the, in the distributed file system. That is the heart and soul of, of the SimpliVity installation. In addition to that, the customers now do not have to buy any third-party software into backup is fully integrated in the architecture and it's van efficient. >>In addition to that, now you can backup straight to the client. You can backup to a central, uh, high-end backup repository, which is in your data center. And last but not least, we have a lot of customers that are pushing the limit in their application transformation. So not only do we previously were, were one-on-one them leaving VMware deployments out at the edge sites. Now revolver also added both stateful and stateless container orchestration, as well as data protection capabilities for containerized applications out at the edge. So we have a lot, we have a lot of customers that are now deploying containers, rapid manufacturing containers to process data out at remote sites. And that allows us to not only protect those stateful applications, but back them up, back into the central data center. >>I saw in that chart, it was a light on no egress fees. That's a pain point for a lot of CEOs that I talked to. They grit their teeth at those entities. So, so you can't comment on that or >>Excellent, excellent question. I'm so glad you brought that up and sort of at that point, uh, uh, pick that up. So, uh, along with SimpliVity, you know, we have the whole green Lake as a service offering as well. Right? So what that means, Dave, is that we can literally provide our customers edge as a service. And when you compliment that with, with Aruba wired wireless infrastructure, that goes at the edge, the hyperconverged infrastructure, as part of SimpliVity, that goes at the edge, you know, one of the things that was missing with cloud backups is the every time you backup to the cloud, which is a great thing, by the way, anytime you restore from the cloud, there is that breastfeed, right? So as a result of that, as part of the GreenLake offering, we have cloud backup service natively now offered as part of HPE, which is included in your HPE SimpliVity edge as a service offering. So now not only can you backup into the cloud from your edge sites, but you can also restore back without any egress fees from HBS data protection service. Either you can restore it back onto your data center, you can restore it back towards the edge site and because the infrastructure is so easy to deploy centrally lifecycle manage, it's very mobile. So if you want to deploy and recover to a different site, you could also do that. >>Nice. Hey, uh, can you, Omar, can you double click a little bit on some of the use cases that customers are choosing SimpliVity for, particularly at the edge, and maybe talk about why they're choosing HPE? >>What are the major use cases that we see? Dave is obviously, uh, easy to deploy and easy to manage in a standardized form factor, right? A lot of these customers, like for example, we have large retailer across the us with hundreds of stores across us. Right now you cannot send service staff to each of these stores. These data centers are their data center is essentially just a closet for these guys, right? So now how do you have a standardized deployment? So standardized deployment from the data center, which you can literally push out and you can connect a network cable and a power cable, and you're up and running, and then automated backup elimination of backup and state and BR from the edge sites and into the data center. So that's one of the big use cases to rapidly deploy new stores, bring them up in a standardized configuration, both from a hardware and a software perspective, and the ability to backup and recover that instantly. >>That's one large use case. The second use case that we see actually refers to a comment that you made in your opener. Dave was where a lot of these customers are generating a lot of the data at the edge. This is robotics automation that is going to up in manufacturing sites. These is racing teams that are out at the edge of doing post-processing of their cars data. Uh, at the same time, there is disaster recovery use cases where you have, uh, you know, campsites and local, uh, you know, uh, agencies that go out there for humanity's benefit. And they move from one site to the other. It's a very, very mobile architecture that they need. So those, those are just a few cases where we were deployed. There was a lot of data collection, and there's a lot of mobility involved in these environments. So you need to be quick to set up quick, to up quick, to recover, and essentially you're up to your next, next move. >>You seem pretty pumped up about this, uh, this new innovation and why not. >>It is, it is, uh, you know, especially because, you know, it is, it has been taught through with edge in mind and edge has to be mobile. It has to be simple. And especially as, you know, we have lived through this pandemic, which, which I hope we see the tail end of it in at least 2021, or at least 2022. They, you know, one of the most common use cases that we saw, and this was an accidental discovery. A lot of the retail sites could not go out to service their stores because, you know, mobility is limited in these, in these strange times that we live in. So from a central center, you're able to deploy applications, you're able to recover applications. And, and a lot of our customers said, Hey, I don't have enough space in my data center to back up. Do you have another option? So then we rolled out this update release to SimpliVity verse from the edge site. You can now directly back up to our backup service, which is offered on a consumption basis to the customers, and they can recover that anywhere they want. >>Fantastic Omer, thanks so much for coming on the program today. >>It's a pleasure, Dave. Thank you. >>All right. Awesome to see you. Now, let's hear from red bull racing and HPE customer, that's actually using SimpliVity at the edge. Countdown really begins when the checkered flag drops on a Sunday. It's always about this race to manufacture >>The next designs to make it more adapt to the next circuit to run those. Of course, if we can't manufacture the next component in time, all that will be wasted. >>Okay. We're back with Matt kudu, who is the CIO of red bull racing? Matt, it's good to see you again. >>Great to say, >>Hey, we're going to dig into a real-world example of using data at the edge and in near real time to gain insights that really lead to competitive advantage. But, but first Matt, tell us a little bit about red bull racing and your role there. >>Sure. So I'm the CIO at red bull racing and that red bull race. And we're based in Milton Keynes in the UK. And the main job job for us is to design a race car, to manufacture the race car, and then to race it around the world. So as CIO, we need to develop the ITT group needs to develop the applications is the design, manufacturing racing. We also need to supply all the underlying infrastructure and also manage security. So it's really interesting environment. That's all about speed. So this season we have 23 races and we need to tear the car apart and rebuild it to a unique configuration for every individual race. And we're also designing and making components targeted for races. So 20 a movable deadlines, um, this big evolving prototype to manage with our car. Um, but we're also improving all of our tools and methods and software that we use to design and make and race the car. >>So we have a big can do attitude of the company around continuous improvement. And the expectations are that we continuously make the car faster. That we're, that we're winning races, that we improve our methods in the factory and our tools. And, um, so for, I take it's really unique and that we can be part of that journey and provide a better service. It's also a big challenge to provide that service and to give the business the agility, agility, and needs. So my job is, is really to make sure we have the right staff, the right partners, the right technical platforms. So we can live up to expectations >>That tear down and rebuild for 23 races. Is that because each track has its own unique signature that you have to tune to, or are there other factors involved there? >>Yeah, exactly. Every track has a different shape. Some have lots of strengths. Some have lots of curves and lots are in between. Um, the track surface is very different and the impact that has some tires, um, the temperature and the climate is very different. Some are hilly, some, a big curves that affect the dynamics of the power. So all that in order to win, you need to micromanage everything and optimize it for any given race track. >>Talk about some of the key drivers in your business and some of the key apps that give you a competitive advantage to help you win races. >>Yeah. So in our business, everything is all about speed. So the car obviously needs to be fast, but also all of our business operations needed to be fast. We need to be able to design a car and it's all done in the virtual world, but the, the virtual simulations and designs need to correlate to what happens in the real world. So all of that requires a lot of expertise to develop the simulation is the algorithms and have all the underlying infrastructure that runs it quickly and reliably. Um, in manufacturing, um, we have cost caps and financial controls by regulation. We need to be super efficient and control material and resources. So ERP and MES systems are running and helping us do that. And at the race track itself in speed, we have hundreds of decisions to make on a Friday and Saturday as we're fine tuning the final configuration of the car. And here again, we rely on simulations and analytics to help do that. And then during the race, we have split seconds, literally seconds to alter our race strategy if an event happens. So if there's an accident, um, and the safety car comes out, or the weather changes, we revise our tactics and we're running Monte Carlo for example. And he is an experienced engineers with simulations to make a data-driven decision and hopefully a better one and faster than our competitors, all of that needs it. Um, so work at a very high level. >>It's interesting. I mean, as a lay person, historically we know when I think about technology and car racing, of course, I think about the mechanical aspects of a self-propelled vehicle, the electronics and the light, but not necessarily the data, but the data's always been there. Hasn't it? I mean, maybe in the form of like tribal knowledge, if somebody who knows the track and where the Hills are and experience and gut feel, but today you're digitizing it and you're, you're processing it and close to real time. >>It's amazing. I think exactly right. Yeah. The car's instrumented with sensors, we post-process at Virgin, um, video, um, image analysis, and we're looking at our car, our competitor's car. So there's a huge amount of, um, very complicated models that we're using to optimize our performance and to continuously improve our car. Yeah. The data and the applications that can leverage it are really key. Um, and that's a critical success factor for us. >>So let's talk about your data center at the track, if you will. I mean, if I can call it that paint a picture for us, what does that look like? >>So we have to send, um, a lot of equipment to the track at the edge. Um, and even though we have really a great wide area network linked back to the factory and there's cloud resources, a lot of the trucks are very old. You don't have hardened infrastructure, don't have ducks that protect cabling, for example, and you could lose connectivity to remote locations. So the applications we need to operate the car and to make really critical decisions, all that needs to be at the edge where the car operates. So historically we had three racks of equipment, like a safe infrastructure, um, and it was really hard to manage, um, to make changes. It was too flexible. Um, there were multiple panes of glass, um, and, um, and it was too slow. It didn't run her applications quickly. Um, it was also too heavy and took up too much space when you're cramped into a garage with lots of environmental constraints. >>So we, um, we'd, we'd introduced hyperconvergence into the factory and seen a lot of great benefits. And when we came time to refresh our infrastructure at the track, we stepped back and said, there's a lot smarter way of operating. We can get rid of all the slow and flexible, expensive legacy and introduce hyperconvergence. And we saw really excellent benefits for doing that. Um, we saw a three X speed up for a lot of our applications. So I'm here where we're post-processing data, and we have to make decisions about race strategy. Time is of the essence in a three X reduction in processing time really matters. Um, we also, um, were able to go from three racks of equipment down to two racks of equipment and the storage efficiency of the HPE SimpliVity platform with 20 to one ratios allowed us to eliminate a rack. And that actually saved a hundred thousand dollars a year in freight costs by shipping less equipment, um, things like backup, um, mistakes happen. >>Sometimes the user makes a mistake. So for example, a race engineer could load the wrong data map into one of our simulations. And we could restore that VDI through SimpliVity backup at 90 seconds. And this makes sure it enables engineers to focus on the car to make better decisions without having downtime. And we sent them to, I take guys to every race they're managing 60 users, a really diverse environment, juggling a lot of balls and having a simple management platform like HPE SimpliVity gives us, allows them to be very effective and to work quickly. So all of those benefits were a huge step forward relative to the legacy infrastructure that we used to run at the edge. >>Yeah. So you had the nice Petri dish and the factory. So it sounds like your, your goals, obviously your number one KPI is speed to help shave seconds time, but also costs just the simplicity of setting up the infrastructure. >>Yeah. It's speed. Speed, speed. So we want applications absolutely fly, you know, get to actionable results quicker, um, get answers from our simulations quicker. The other area that speed's really critical is, um, our applications are also evolving prototypes, and we're always, the models are getting bigger. The simulations are getting bigger and they need more and more resource and being able to spin up resource and provision things without being a bottleneck is a big challenge in SimpliVity. It gives us the means of doing that. >>So did you consider any other options or was it because you had the factory knowledge? It was HCI was, you know, very clearly the option. What did you look at? >>Yeah, so, um, we have over five years of experience in the factory and we eliminated all of our legacy, um, um, infrastructure five years ago. And the benefits I've described, um, at the track, we saw that in the factory, um, at the track we have a three-year operational life cycle for our equipment. When into 2017 was the last year we had legacy as we were building for 2018. It was obvious that hyper-converged was the right technology to introduce. And we'd had years of experience in the factory already. And the benefits that we see with hyper-converged actually mattered even more at the edge because our operations are so much more pressurized time has even more of the essence. And so speeding everything up at the really pointy end of our business was really critical. It was an obvious choice. >>Why, why SimpliVity? What why'd you choose HPE SimpliVity? >>Yeah. So when we first heard about hyperconverged way back in the, in the factory, um, we had, um, a legacy infrastructure, overly complicated, too slow, too inflexible, too expensive. And we stepped back and said, there has to be a smarter way of operating. We went out and challenged our technology partners. We learned about hyperconvergence within enough, the hype, um, was real or not. So we underwent some PLCs and benchmarking and, and the, the PLCs were really impressive. And, and all these, you know, speed and agility benefits, we saw an HP for our use cases was the clear winner in the benchmarks. So based on that, we made an initial investment in the factory. Uh, we moved about 150 VMs in the 150 VDI into it. Um, and then as, as we've seen all the benefits we've successfully invested, and we now have, um, an estate to the factory of about 800 VMs and about 400 VDI. So it's been a great platform and it's allowed us to really push boundaries and, and give the business, um, the service that expects. >>So w was that with the time in which you were able to go from data to insight to recommendation or, or edict, uh, was that compressed, you kind of indicated that, but >>So we, we all telemetry from the car and we post-process it, and that reprocessing time really it's very time consuming. And, um, you know, we went from nine, eight minutes for some of the simulations down to just two minutes. So we saw big, big reductions in time and all, ultimately that meant an engineer could understand what the car was during a practice session, recommend a tweak to the configuration or setup of it, and just get more actionable insight quicker. And it ultimately helps get a better car quicker. >>Such a great example. How are you guys feeling about the season, Matt? What's the team's sentiment? >>Yeah, I think we're optimistic. Um, we w we, um, uh, we have a new driver >>Lineup. Uh, we have, um, max for stopping his carries on with the team and Sergio joins the team. So we're really excited about this year and, uh, we want to go and win races. Great, Matt, good luck this season and going forward and thanks so much for coming back in the cube. Really appreciate it. And it's my pleasure. Great talking to you again. Okay. Now we're going to bring back Omer for quick summary. So keep it real >>Without having solutions from HB, we can't drive those five senses, CFD aerodynamics that would undermine the simulations being software defined. We can bring new apps into play. If we can bring new them's storage, networking, all of that can be highly advises is a hugely beneficial partnership for us. We're able to be at the cutting edge of technology in a highly stressed environment. That is no bigger challenge than the formula. >>Okay. We're back with Omar. Hey, what did you think about that interview with Matt? >>Great. Uh, I have to tell you I'm a big formula one fan, and they are one of my favorite customers. Uh, so, you know, obviously, uh, one of the biggest use cases as you saw for red bull racing is Trackside deployments. There are now 22 races in a season. These guys are jumping from one city to the next, they've got to pack up, move to the next city, set up, set up the infrastructure very, very quickly and average formula. One car is running the thousand plus sensors on that is generating a ton of data on track side that needs to be collected very quickly. It needs to be processed very quickly, and then sometimes believe it or not, snapshots of this data needs to be sent to the red bull back factory back at the data center. What does this all need? It needs reliability. >>It needs compute power in a very short form factor. And it needs agility quick to set up quick, to go quick, to recover. And then in post processing, they need to have CPU density so they can pack more VMs out at the edge to be able to do that processing now. And we accomplished that for, for the red bull racing guys in basically two are you have two SimpliVity nodes that are running track side and moving with them from one, one race to the next race, to the next race. And every time those SimpliVity nodes connect up to the data center collector to a satellite, they're backing up back to their data center. They're sending snapshots of data back to the data center, essentially making their job a whole lot easier, where they can focus on racing and not on troubleshooting virtual machines, >>Red bull racing and HPE SimpliVity. Great example. It's agile, it's it's cost efficient, and it shows a real impact. Thank you very much. I really appreciate those summary comments. Thank you, Dave. Really appreciate it. All right. And thank you for watching. This is Dave Volante. >>You.
SUMMARY :
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Joshua Burgin | AWS re:Invent 2020
>>From around the globe. It's the cube with digital coverage of AWS reinvent 2020 special coverage sponsored by AWS global partner network. >>Welcome everyone to the cube live covering AWS reinvent 2020. I'm your host Rebecca Knight. Today. We are joined by Joshua Virgin. He is the general manager at AWS outposts. Thanks so much for coming on the cube. Joshua, >>Thank you for having me. It's great to be here. >>It's great to have you, so tell our viewers a little bit about AWS, AWS outposts. >>Oh sure. It's one of my favorite subjects, obviously. So outposts is a service from AWS that allows you to use the same tools, technology, API APIs, programming interfaces that you do in the cloud, but install this and run it on your own premises or in a co-location facility. So it really extends the reach of AWS to far more locations than you could otherwise use it. >>So what are some of the advancements, uh, this year >>It's, it's been an amazingly busy year, even under unprecedented kind of circumstances where we've tried to turn the crank really hard and deliver value for our customers. We increased the number of countries you could order outposts in up to 51 countries. You can now connect outpost to all 22 AWS regions and our gov cloud regions, everything outside of China. And we delivered 15 new services or incremental features, including a S3 on outposts, which was the top thing that customers asked for, but also our application load balancer, Alasta cash, our relational database service RDS. Uh, you know, there's probably more than I'm missing here, but, um, you know, and we're definitely not slowing down in that regard. 2021 will probably be an even bigger year. >>So tell us a little bit about the, the response from customers since the launch of AWS outpost last year. What are, what are you hearing? >>Yeah, I mean, we're, we're hearing a lot, uh, I think we've been pleasantly surprised by the, the breadth and the depth of the customer use cases. One of the biggest things we heard from people was, you know, the, the outposts are great, but it's a, it's a full rack of compute or many racks of compute in some cases and storage, you know, their locations that people wanted to put it in that were smaller where their space constrained, maybe a restaurant or a factory floor or a small medical facility, uh, you know, a telco like a cell site. And so what we did based on that is something that we actually just announced in Andy's keynote. Uh, just a few days ago here, which is the new small form factor outposts that are one you and two use size, uh, servers. It's about the size of one or two pizza boxes stacked on top of each other. >>So that's even going to make outposts available to even more use cases, uh, you know, early on, uh, we kind of said to ourselves that it's important to kind of give people that consistent experience wherever they might need the compute and the storage and the other services. And so I've been, I've been really pleasantly surprised, as I mentioned earlier, by how many people have talked to us. We have customers like Phillips healthcare. They are, uh, they're bringing their medical imaging solution to outposts and it allows them to kind of modernize the way they deliver services to hospitals and medical research centers around the world. Something that really wouldn't be possible without having AWS everywhere. >>And that is much, much needed today. Um, tell us a little bit about more about this year in particular, you said it yourself at the beginning of our conversation, this is an unprecedented year for so many different reasons. How has the COVID-19 pandemic effected AWS outposts and how your team interacts with customers and, and gets your job done? >>Yeah, we, I think we have some unique challenges in that regard, obviously, as I mentioned earlier, AWS outposts are installed in a co-location facility or on a customer's own premises in a data center, you know, other things like that. So obviously we have to get our technicians out there to roll them in and hook them up to your network and, you know, to get them powered up. So that means that we are complying with, uh, COVID restrictions. And as I mentioned, 51 different countries. So there was even an install earlier this year at a mining location, uh, you know, far outside the U S where we had to get technicians working with, uh, local technicians from the customer following COVID guidelines, wearing protective gear, and actually installing the outpost, uh, you know, using kind of satellite conductivity and phones to phone home, and talk to us during the installation of course, cause it's not hooked up yet. So those are just kind of examples of the, the links to which we'll go to make sure that, of course we're safe, the customers are safe, but that they can kind of continue to modernize their application portfolio and get benefits from the outposts. >>And what are you hearing from clients and customers in terms of how they're thinking about their technology needs now and in the coming year? >>Yeah, that's a, that's a great question. I mean, it, it really varies by market segment. So you have customers like Ericsson and Telefonica. They're going to be using outpost to, uh, kind of run their 5g packet core technology, Abe it's, it's gotta be run at the edge right there, telcos, they need to minimize latency single digit milliseconds, or you might have a customer like Lockheed Martin. And what they've told us is they have projects that are subject to government contracts and regulations. And not only do they have of course compliance regimes, like fed ramp that they need to be aware of, but there's data residency requirements. So whether they're deploying in the United States or, you know, with our allies all around the world, the compute and the storage, they need to run in specific locations. So now outposts are going to be a key, uh, advancement and kind of a key differentiator for them in how they deliver services to their customers and still meet those data residency or compliance requirement. >>Joshua, tell our viewers more about AWS outpost ready? >>Oh, that's a, it's another thing I'm really glad you mentioned. So the outposts ready program, these are solutions from our APN and our Amazon AWS partner network that are, uh, validated and following our best practices on AWS outposts. They're certified to work and, you know, they're generally available to customers. And so it's a program where, you know, ISV and SAS providers can ensure that the technology that they provide that this third-party technology is going to work in the outpost environment. And there's, there's something about outposts that I think makes this, uh, a differentiator and uniquely valuable when I mentioned kind of that consistent hybrid experience. When you think about how outposts are deployed, you know, in a customer's data center, maybe alongside other technology they're already using. And so customers say, look, these AWS services are great, but I already use a variety of third party technology maybe from Veritas or trend micro Palo Alto networks Convolt size sense, PagerDuty, pure storage NetApp, or the, you know, the list is actually pretty extensive of what people are already using. >>And so they've said, you know, I do plan on using AWS services, but I also don't want to give up, uh, you know, what my team is already familiar with. So can you make sure that's going to work for me, whether I'm using it in the region or on the AWS outposts. And so the, the, the interest in kind of demand for this, both from customers and the enthusiasm from the partners has been off the charts. We started the program in just September, which is not that long ago, and we had 32 partners. And, uh, as of today we have an additional, uh, additional 25 partners, right? It's 57 partners, total 64 certified solutions. So that's a lot of momentum and just kind of a, a short amount of time. And I'm really happy that we can deliver that to the customer. >>So it does, it's already showing tremendous momentum. How do you think about it in terms of the primary benefits that it gives to customers and how it helps customers and partners, >>You know, in order to qualify, the solution has to be tested and validated upon, uh, against a bunch of, uh, criteria that we have very specific technical criteria, security requirements, operational, and, you know, they're, they're supported for customers with clear deployment guidelines. So, you know, the customers can kind of think of this as a guarantee that we're not just saying maybe this could work, but, but this will work. If you're already using it, it's going to continue to work in a way that's familiar to you. And again, that's important that consistent hybrid experience, whether you're using a solution from a third party or from AWS, whether you're using it in the region or on a local zone or in a wavelength zone, and some of our other kind of innovative infrastructure deployments or using it on an outpost, no matter where you're using it, it has to work the same way. >>And so this is something that customers have said, I want to be able to get up and running quickly. We had a customer riot games, uh, th they're the maker of league of legends, but also when they were launching their new game, Valerie hunt, uh, in, in June of 2020, they deployed outposts in four different locations to kind of ensure a level playing field in terms of latency and what they told us, uh, you know, very much like the service ready program is they were able to get up and running in just a matter of days once the outpost was deployed. And it's because we gave them those same API APIs, that same tooling. So I think that's really important for people and, you know, I hope we can continue to deliver on that promise. >>So to close this out here, I want you to look into your crystal ball and think ahead, 12 and 24 months, when you know, fingers crossed, things are back to somewhat more normal. Uh, what's in store for AWS outposts. >>Yeah. I mean, we're going to deliver on what we announced here at reinvent, which has the new small form factor outposts. And I think what we're going to continue to do is listen to customers. We develop outposts from the very beginning because customer said, could, could you deploy outposts in our, in our data center or, sorry, can you deploy AWS? And our data center didn't have a name back then. And so that's really the hallmark of AWS. You know, somewhere around 90% of our roadmaps are based on what customers tell us they want. And the other 10% is when we kind of look around the corner and hopefully delight people with something they didn't even know they needed. And I really hope for my team and that that's what 2021 and 2022 brings is more countries, more services, more value, more compliance, certifications, you know, all the things that people tell us they want. We're going to keep turning the crank as hard as we can. And delivering that as quickly as possible >>With the trademark Amazon customer delight. Yes, absolutely. Excellent. Well, Joshua, Virgin, thank you so much for coming on the cube. It was a pleasure having you. >>It was a pleasure talking to you. Thank you very much. >>I'm Rebecca Knight for more of the cubes coverage of AWS reinvent 2020 stay tuned.
SUMMARY :
It's the cube with digital coverage Thanks so much for coming on the cube. Thank you for having me. It's great to have you, so tell our viewers a little bit about AWS, So it really extends the reach of AWS to far We increased the number of countries you could order outposts in up to 51 countries. What are, what are you hearing? facility, uh, you know, a telco like a cell site. you know, early on, uh, we kind of said to ourselves that it's this year in particular, you said it yourself at the beginning of our conversation, this is an unprecedented year a mining location, uh, you know, far outside the U S where we had So whether they're deploying in the United States or, you know, with our allies all around the world, They're certified to work and, you know, they're generally available to customers. And so they've said, you know, I do plan on using AWS services, but I also don't want to give up, the primary benefits that it gives to customers and how it helps customers and partners, security requirements, operational, and, you know, they're, and what they told us, uh, you know, very much like the service ready program is they were able to get up and running So to close this out here, I want you to look into your crystal ball and think ahead, 12 and 24 months, more value, more compliance, certifications, you know, all the things that people tell Well, Joshua, Virgin, thank you so much for coming on the cube. Thank you very much.
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Joshua Burgin | AWS re:Invent 2020
>>from >>around the globe. It's the Cube with digital coverage of AWS reinvent 2020. Special coverage sponsored by AWS Global Partner Network >>Right. Welcome, everyone to the Cube. Live covering aws reinvent 2020. I'm your host, Rebecca Knight. Today we're joined by Joshua Virgin. He is the general manager at AWS Outpost. Thanks so much for coming on the Cube. Joshua, >>thank you for having me. It's great to be here. >>Well, it's great to have you So tell our viewers a little bit about aws out AWS Outpost. >>Sure, it's the one of my favorite subjects, obviously. So outpost is a service from AWS that allows you to use the same tools technology ap ice. You know, programming interfaces that you do in the cloud, but install this and run it on your own premises or in a co location facility. So it really extends the reach of A W S two far more locations than you could otherwise use it. >>So what are some of the advancements this year? >>It's been an amazingly you know, busy year, even under unprecedented kind of circumstances, where we've tried to turn the crank really hard and deliver value for our customers. We increase the number of countries you could order outposts in up to 51 countries. You can now connect outpost all 22 AWS regions and or govcloud regions everything outside of China. On we delivered 15 new services or incremental features, including S three on outpost, which was the top thing that customers asked for. But also our application load balancer, elastic cash are relational database service RDS. You know, there's probably more that I'm missing here, but, you know, and we're definitely not slowing down in that regard. 2021 will probably be an even bigger year. >>So tell us a little bit about the response from customers since the launch of a W s outpost last year. What are you hearing? >>Yeah, I mean, we're hearing a lot. I think we've been pleasantly surprised by the breadth and the depth of the customer use cases. One >>of the >>biggest things we heard from people was, you know, the the outposts are great, but it's a it's a full rack of compute or many racks of compute in some cases in storage, you know, their locations that people wanted to put it in that were smaller where their space constrained. Maybe a restaurant or a factory floor or ah, you know, small medical facility. You know, a telco like a cell site. And and so what we did, based on that is something that we actually just announced and Andy's keynote just a few days ago here, which is the new small form factor outposts that are one you and to you size servers. It's about the size of one or two pizza boxes stacked on top of each other. So that's even going to make outposts available toe even Mawr use cases. Uh, you know, early on we kind of said to ourselves that it's important to kind of give people that consistent experience wherever they might need the compute and storage and the other services. And so I've been I've been really pleasantly surprised, as I mentioned earlier by how many people have talked to us. We have customers like Philips Healthcare. They are. They're bringing their medical imaging solution toe outposts, and it allows them to kind of modernize the way they deliver services, the hospitals and medical research centers around the world, something that really wouldn't be possible without having A W s everywhere, >>and that is much, much needed today. Um, tell us a little bit about Maura. About this year in particular. You said it yourself at the beginning of our conversation. This is an unprecedented year for so many different reasons. How has the cove in 19 pandemic affected AWS outpost and how your team interacts with customers and get your job done? >>Yeah, we I >>think we have >>some unique, you know, challenges in that regard. Obviously, as I mentioned earlier, a W s outposts are installed in a co location, facility or on a customer's own premises in a data center. You know, other things like that. So obviously we have to get our technicians out there toe, roll them in and hook them up to your network and, you know, to get them powered up. So that means that we are complying with, uh, covert restrictions. And as I mentioned 51 different countries. So there was even an install earlier this year at a mining location, you know, far outside the U. S. Where we had to get technicians working with, uh, local technicians from the customer following Kobe guidelines wearing protective gear and actually installing the outpost. You know, using kind of satellite connectivity and phones, toe phone home and talk to us during the installation, of course, because it's not hooked up yet. So those were just kind of examples of the lengths to which will go to make sure that, of course, we're safe. The customers were safe, but that they can kind of continue to modernize their application portfolio and get benefits from the outpost. >>And what are you hearing from clients and customers in terms of how they're thinking about their technology needs now and in the coming year? >>Yeah, that's a That's a great question. I mean, it really varies by market segment. So you have customers like Cisco and Ericsson and Telefonica. They're gonna be using Outpost Thio kind of run their five g packet core technology. It it's got to be run at the edge right there. Telcos. They need to minimize Leighton, see single digit milliseconds, or you might have a customer like Lockheed Martin, And what they've told us is they have projects that are subject to government contracts and regulations. And not only do they have, of course, compliance regimes like Fed ramp that they need to be aware of. But there's data residency requirements. So whether they're deploying in the United States or, you know, with our allies all around the world, the compute in the storage that they need to run in specific locations. So now outposts are going to be a key advancement and kind of a key differentiator for them in how they deliver services to their customers and still meet those data residency or compliance requirements. >>Joshua, tell our viewers more about AWS Outpost ready? >>Oh, that zits. Another thing. I'm really glad you mentioned. So the Outpost Ready program. These are solutions from our a Pienaar Amazon AWS partner Network that are validated in following our best practices on AWS outposts. They're certified toe work and you know they're generally available to customers. And so it's a program where, you know, I SVs and saz providers can ensure that the technology that they provide this third party technology is going to work in the outpost environment. And and there's there's something about outpost that I think makes this, uh, differentiator and uniquely valuable. When I mentioned kind of that consistent hybrid experience. When you think about how outposts are deployed, you know, in a customer's data center, Mike. Maybe alongside other technology they're already using. And so customers say, Look, these AWS services are great, but I already use a variety of, you know, third party technology, maybe from Veritas or Trend Micro Palo Alto Networks. Con vault sigh since pager duty Pure storage Netapp. You know, the list is actually pretty extensive of what people are already using. And so they said, you know, I do plan on using AWS services, but I also don't want to give up. You know what what my team is already familiar with, So can you make sure that's gonna work for me, whether I'm using it in the region or on the AWS outposts? And so the interest and kind of demand for this both from customers and the enthusiasm from the partners has been off the charts. We started the program in just September, which is not that long ago, and we had 32 partners, and as of today we have an additional, uh, additional 25 partners, right? It's 57 partners, total 64 certified solutions so that that's a lot of momentum in just kind of, ah, short amount of time. And I'm really happy that we can deliver that to the customers >>so it doesn't. It's already showing tremendous momentum. How do you think about it in terms of the primary benefits that it gives to customers and how it helps customers and partners? >>Yeah, I think, you know, in order to qualify, the solution has to be tested and validated upon against a bunch of criteria that we have very specific technical criteria, security requirements operational and you know, they're they're supported for customers with clear deployment guidelines. So you know, the customers can kind of think of this as a guarantee that we're not just saying maybe this could work, but but this will work. If you're already using it, it's going to continue to work in a way that's familiar to you and and again, that's important. That consistent hybrid experience, whether you're using a solution from a third party or from AWS, whether you're using it in the region or on a local zone or in a wavelength zone, some of our other, you know, kind of innovative infrastructure deployments or using it on outpost, no matter where you're using it, it has to work the same way. And so this is something that customers have said. I want to be able to get up and running quickly. We had a customer riot games. They're the maker of league of Legends. But also when they were launching their new game, Valerie Int, in June of 2020 they deployed outpost in four different locations to kind of ensure a level playing field in terms of latency. What they told us, you know, very much like this service ready program is they were able to get up and running in just a matter of days once the outpost was deployed. And it's because we gave them those same a p I s that same tooling. So I think that's really important for people. And, you know, I hope we can continue to deliver on that promise. >>So the closest out here, I want you to look into your crystal ball and think ahead 12 and 24 months when you know, fingers crossed things are back to somewhat more normal. What? What's in store for AWS Outpost? >>Yeah, I mean, we're going to deliver on what we announced here at reinvent, which is the new small form factor outposts on. I think what we're going to continue to do is listen to customers. We developed outpost from the very beginning because customers said Could could you deploy outposts in our in our data center or Sorry, can you deploy eight of us? And our data center didn't have a name back then. And so that's really the hallmark of AWS, you know, somewhere around 90% of our road maps or based on what customers tell us they want, then the other 10% is when we kind of look around the corner and hopefully delight people with something they didn't even know they needed. And I really hope for my team. And that that's what 2021 2022 brings is, you know, more countries, more services, more value, more compliance certifications. You know, all the things that people tell us they want. We're going to keep turning the crank as hard as we can and delivering that as quickly as possible >>with the trademark Amazon customer delight. >>Yes, absolutely >>excellent. Well, Joshua Virgin. Thank you so much for coming on the Cube. It was a pleasure having you. >>That was a pleasure talking to you. Thank you very much. >>I'm Rebecca night for more of the cubes. Coverage of AWS reinvent 2020. Stay tuned. >>Yeah.
SUMMARY :
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Pham and Britton and Fleischer V1
>>covering the space and cybersecurity symposium 2020 hosted by Cal poly. Hold on. Welcome to this special presentation with Cal poly hosting the space and cybersecurity symposium, 2020 virtual, um, John for your host with the cube and Silicon angle here in our Palo Alto studios with our remote guests, we couldn't be there in person, but we're going to be here remotely. Got a great session and a panel for one hour topic preparing students for the jobs of today and tomorrow, but a great lineup. Bill Britain, Lieutenant Colonel from the us air force, retired vice president for information technology and CIO and the director of the California cyber security Institute for Cal poly bill. Thanks for joining us, dr. Amy Fisher, who's the Dean of the college of engineering at Cal poly and trunk fam professor and researcher at the U S air force Academy. Folks, thanks for joining me today. >>Our pleasure got a great, great panel. This is one of my favorite topics preparing students for the next generation, the jobs for today and tomorrow. We've got an hour. I'd love you guys to start with an opening statement, to kick things off a bill. We'll start with you. Well, I'm really pleased to be, to start on this. Um, as the director for the cybersecurity Institute and the CIO at Cal poly, it's really a fun, exciting job because as a Polytechnic technology, as such a forefront in what we're doing, and we've had a, a wonderful opportunity being 40 miles from Vandenberg air force base to really look at the nexus of space and cyber security. And if you add into that, uh, both commercial government and civil space and cybersecurity, this is an expanding wide open time for cyber and space. In that role that we have with the cyber security Institute, we partner with elements of the state and the university. >>And we try to really add value above our academic level, which is some of the highest in the nation and to really merge down and go a little lower and start younger. So we actually are running the week prior to this showing a cybersecurity competition for high schools or middle schools in the state of California, that competition this year is based on a scenario around hacking of a commercial satellite and the forensics of the payload that was hacked and the networks associated with it. This is going to be done using products like Wireshark autopsy and other tools that will give those high school students. What we hope is a huge desire to follow up and go into cyber and cyber space and space and follow that career path. And either come to Cal poly or some other institution that's going to let them really expand their horizons in cybersecurity and space for the future >>Of our nation. >>Bill, thanks for that intro, by the way, it's gonna give you props for an amazing team and job you guys are doing at Cal poly, that Dex hub and the efforts you guys are having with your challenge. Congratulations on that great work. Thank you >>Star team. It's absolutely amazing. You find that much talent in one location. And I think Amy is going to tell you she's got the same amount of talent in her staff. So it's, it's a great place to be. >>Amy flasher. You guys have a great organization down there, amazing curriculum, grazing people, great community, your opening statement. >>Hello everybody. It's really great to be a part of this panel on behalf of the Cal poly college of engineering here at Cal poly, we really take preparing students for the jobs of today and tomorrow completely seriously. And we claim that our students really graduate. So they're ready day one for their first real job, but that means that in getting them to that point, we have to help them get valuable and meaningful job experience before they graduate, but through our curriculum and through multiple internship or summer research opportunities. So we focus our curriculum on what we call a learn by doing philosophy. And this means that we have a combination of practical experience and learn by doing both in and out of the classroom. And we find that to be really critical for preparing students for the workforce here at Cal poly, we have more than 6,000 engineering students. >>We're one of the largest undergraduate engineering schools in the country. Um, and us news ranks us the eighth best undergraduate engineering program in the, in the country and the top ranked state school. We're really, really proud that we offer this impactful hands on engineering education that really exceeds that of virtually all private universities while reaching a wider audience of students. We offer 14 degree programs and really we're talking today about cyber and space. And I think most of those degree programs can really make an impact in the space and cybersecurity economy. And this includes not only things like Aero and cyber directly, but also electrical engineering, mechanical engineering, computer engineering, materials, engineering, even manufacturing, civil and biomedical engineering. As there's a lot of infrastructure needs that go into supporting launch capabilities. Our aerospace program graduates hundreds of aerospace engineers, and most of them are working right here in California. >>I'm with many of our corporate partners, including Northrop Grumman, Lockheed, Boeing, Raytheon space, X, Virgin, galactic JPL, and so many other places where we have Cal poly engineer's impacting the space economy. Our cybersecurity focus is found mainly in our computer science and software engineering programs. And it's really a rapidly growing interest among our students. Computer science is our most popular major and industry interest and partnerships are integrated into our curriculum. And we do that oftentimes through support from industry. So we have partnerships with Northrop Grumman for professorship and a cyber lab and from PG and E for critical infrastructure, cybersecurity lab, and professorship. And we think that industry partnerships like these are really critical to preparing students for the future as the field's evolving so quickly and making sure we adapt our facilities and our curriculum to stay in line with what we're seeing in industry is incredibly important. >>In our aerospace program, we have an educational partnership with the air force research labs. That's allowing us to install new high performance computing capabilities and a space environments lab. That's going to enhance our satellite design capabilities. And if we talk about satellite design, Cal poly is the founding home of the cube sat program, which pioneered small satellite capabilities. And we remain the worldwide leader in maintaining the cube set standard. And our student program has launched more cube sets than any other program. So here again, we have this learn by doing experience every year for dozens of aerospace, electrical, computer science, mechanical engineering students, and other student activities that we think are just as important include ethical hacking through our white hat club, Cal poly space systems, which does really, really big rocket launches and our support program for women in both of these fields like wish, which is women in software and hardware. >>Now, you know, really trying to bring in a wide variety of people into these fields is incredibly important and outreach and support to those demographics. Traditionally underrepresented in these fields is going to be really critical to future success. So by drawing on the lived experiences by people with different types of backgrounds, while we develop the type of culture and environment where all of us can get to the best solution. So in terms of bringing people into the field, we see that research shows, we need to reach kids when they're in late elementary and middle schools to really overcome that cultural bias that works against diversity in our fields. And you heard bill talking about the cyber cybersec, the California cybersecurity institutes a year late cyber challenge. There's a lot of other people who are working to bring in a wider variety of, uh, of people into the field, like girl Scouts, which has introduced dozens of new badges over the past few years, including a whole cybersecurity series of badges and a concert with Palo Alto networks. So we have our work cut out for us, but we know what we need to do. And if we're really committed to prep properly preparing the workforce for today and tomorrow, I think our future is going to be bright. I'm looking forward to our discussion today. >>Yeah, you got a flashy for great, great comment, opening statement and congratulations. You got the right formula down there, the right mindset, and you got a lot of talent and community as well. Thank thank you for that opening statement. Next step from Colorado Springs, trunk fam, who's a professor and researcher. The us air force Academy is doing a lot of research around the areas that are most important for the intersection of space and technology trunk. >>Good afternoon, first electric and Cal poli for the opportunity. And today I want to go briefly about cyber security in S application. Whenever we talk about cyber security, the impression is got yes, a new phew that is really highly complex involving a lot of technical area. But in reality, in my personal opinion, it is in be complex because involve many disciplines. The first thing we think about is computer engineering and computer networking, but it's also involving communication sociology, law practice. And this practice of cyber security goes in on the info computer expert, but it's also info everybody else who has a computing device that is connected to the internet. And this participation is obviously every body in today's environment. When we think about the internet, we know that is a good source of information, but come with the convenience of information that we can access. >>We are constantly faced in being from the internet. Some of them, we might be aware of some of them we might not be aware of. For example, when we search on the internet, a lot of time, our browser will be saved and gotten this site is not trusted. So we will be more careful. What about the sites that we trusted? We know getting those salad chicken sites, but they're not a hundred percent good at proof. What happened? It was all side, uh, attack by hacker. And then they will be a silent source that we might not be aware of. So in the reality, we need to be more practicing the, um, cyber security from our SIBO point of view and not from a technical point of view. When we talk about space application, we should know that all the hardware, a computer based tool by computer system and therefore the hardware and the software must go through some certification process so that they can be record that air with the flight. >>What the, when we know that in the certification process is focusing on the functionality of the hardware and software, but one aspect that is explicitly and implicitly required is the security of those components. And we know that those components have to be connected with the ground control station and be communication is through the air, through the layby or signal. So anybody who has access to those communication regular signal will be able to control the space system that we put up there. And we certainly do not want our system to be hijacked by a third party. >>I'm not going to aspect of cybersecurity is we try to design the space system in a very strong manner. So it's almost impossible to hack in, but what about some August week system that might be connected to so strong system? For example, the spare system will be connected to the ground control station and on the ground control station, we have the human controller in those people have cell phone. They are allowed to use cell phones for communication, but at the same time, they are connected to the internet, to the cell phone and their cell phone might be connected to the computer that control the flight software and hardware. So what I want to say is that we try to build strong system and we protected them, but there will be some weaker system that we could not intended, but exists to be connected to our strong system. And those are the points that hacker will be trying to attack. If we know how to control the access to those points, we will be having a much better system for the space system. And when we see the cybersecurity that is requiring the participation everywhere, it's important to Merck that there is a source of opportunity for students to engage the workforce. To concede the obviously student in engineering can focus their knowledge and expertise to provide technological solution, to protect the system that we view. But we also >>Have students in business who can focus to write a business plan to reach the market. We also have student in law who can focus policy governing the cyber security. And we also have student in education who can focus the expert. She should be saying how to teach cyber security practice and students can focus the effort to implement security measures and it implies job opportunity. >>Thank you trunk for those great comments, great technology opportunities, but interesting as well as the theme that we're seeing across the entire symposium and in the virtual hallways that we're hearing conversations and you pointed out some of them, dr. Fleischer did as well. And bill, you mentioned it. It's not one thing. It's not just technology, it's different skills. And, um, Amy, you mentioned that computer science is the hottest degree, but you have the hottest aerospace program in the world. I mean, so all of this is kind of balancing it's interdisciplinary. It's a structural change before we get into some of the, um, how they prepare the students. Can you guys talk about some of the structural changes that are modern now in preparing, um, in these opportunities because societal impact is a law potentially impact it's, it's how we educate there's no cross-discipline skillsets. It's not just get the degree, see out in the field bill, you want to start. >>Well, what's really fun about this job is, is that in the air force, uh, I worked in the space and missile business and what we saw was a heavy reliance on checklist format, security procedures, analog systems, and what we're seeing now in our world, both in the government and the commercial side, uh, is a move to a digital environment. And the digital environment is a very quick and adaptive environment. And it's going to require a digital understanding. Matter of fact, um, the, uh, under secretary of the air force for acquisition, uh, rev recently referenced the need to understand the digital environment and how that's affecting acquisition. So as, as both Amy, um, and trunk said, even business students are now in the >>Cybersecurity business. And, and so, again, what we're seeing is, is the change. Now, another phenomenon that we're seeing in the space world is there's just so much data. Uh, one of the ways that we addressed that in the past was to look at high performance computing. It was a lot stricter control over how that worked, but now what we're seeing these adaptation of cloud cloud technologies in space support, space, data, command, and control. Uh, and so what we see is a modern space engineer who asked to understand digital, has to understand cloud and has to understand the context of all those with a cyber environment. That's really changing the forefront of what is a space engineer, what is a digital engineer and what does a future engineer, both commercial or government? So I think the opportunity for all of these things is really good, particularly for a Polytechnic air force Academy and others that are focusing on a more, uh, widened experiential level of cloud and engineering and other capabilities. >>And I'll tell you the part that as the CIO, I have to remind everybody, all this stuff works for the it stuff. So you've got to understand how your it infrastructures are tied and working together. Um, as we noted earlier, one of the things is, is that these are all relays from point the point, and that architecture is part of your cybersecurity architecture. So again, every component has now become a cyber aware cyber knowledgeable, and in what we'd like to call as a cyber cognizant citizen, where they have to understand the context, patients chip software, that the Fleischer talk about your perspective, because you mentioned some of the things that computer science. Remember when I'm in the eighties, when I got my computer science degree, they call the software engineers, and then you became software developers. And then, so again, engineering is the theme. If you're engineering a system, there's now software involved, um, and there's also business engineering business models. So talk about some of your comments was, you mentioned, computer science is hot. You got the aerospace, you've got these multidisciplines you got definitely diversity as well. It brings more perspectives in as well. Your thoughts on these structural interdisciplinary things. >>I think this is, this is really key to making sure that students are prepared to work in the workforce is looking at the, the blurring between fields no longer are you just a computer scientist, no longer are you just an aerospace engineer? You really have to have an expertise where you can work with people across disciplines. All of these, all of these fields are just working with each other in ways we haven't seen before. And bill brought up data, you know, data science is something that's cross cutting across all of our fields. So we want engineers that have the disciplinary expertise so that they can go deep into these fields, but we want them to be able to communicate with each and to be able to communicate across disciplines and to be able to work in teams that are across disciplines. You can no longer just work with other computer scientists or just work with other aerospace engineers. >>There's no part of engineering that is siloed anymore. So that's how we're changing. You have to be able to work across those, those disciplines. And as you, as Tron pointed out, you know, ethics has to come into this. So you can no longer try to fully separate what we would traditionally have called the, the liberal arts and say, well, that's over there in general education. No ethics is an important part of what we're doing and how we integrate that into our curriculum. So it was communication. So is working on public policy and seeing where all of these different aspects tied together to make the impact that we want to have in the world. So it, you no longer can work solo in these fields. >>Great point. And bill also mentioned the cloud. One thing about the cloud that showed us as horizontal scalability has created a lot of value and certainly data is now horizontal Trung. You mentioned some of the things about cryptography for the kids out there. I mean, you can look at the pathway for career. You can do a lot of tech and, but you don't have to go deep. Sometimes you can go, you can go as deep as you want, but there's so much more there. Um, what technology do you see, how it's going to help students in your opinion? >>Well, I'm a professor in computer science, so I'd like to talk out a little bit about computer programming. Now we, uh, working in complex project. So most of the time we design a system from scratch. We view it from different components and the components that we have either we get it from or some time we get it from the internet in the open source environment, it's fun to get the source code and then work to our own application. So now when we are looking at a Logie, when we talk about encryption, for example, we can easily get the source code from the internet. And the question is, is safe to use those source code. And my, my, my question is maybe not. So I always encourage my students to learn how to write source score distribution, where that I learned a long time ago before I allow them to use the open source environment. And one of the things that they have to be careful, especially with encryption is be quote that might be hidden in the, in the source, get the download here, some of the source. >>So open source, it's a wonderful place to be, but it's also that we have to be aware of >>Great point before we get into some of the common one quick thing for each of you like to get your comments on, you know, the there's been a big movement on growth mindset, which has been a great, I'm a big believer in having a growth mindset and learning and all that good stuff. But now that when you talk about some of these things that we're mentioning about systems, there's, there's an, there's a new trend around a systems mindset, because if everything's now a system distributed systems, now you have space in cyber security, you have to understand the consequences of changes. And you mentioned some of that Trung in changes in the source code. Could you guys share your quick opinions on the, the idea of systems thinking, is that a mindset that people should be looking at? Because it used to be just one thing, Oh, you're a systems guy or galley. There you go. You're done. Now. It seems to be in social media and data. Everything seems to be systems. What's your take dr. Fleischer, we'll start with you. >>Uh, I'd say it's a, it's another way of looking at, um, not being just so deep in your discipline. You have to understand what the impact of the decisions that you're making have on a much broader, uh, system. And so I think it's important for all of our students to get some exposure to that systems level thinking and looking at the greater impact of the decision that they're making. Now, the issue is where do you set the systems boundary, right? And you can set the systems boundary very close in and concentrate on an aspect of a design, or you can continually move that system boundary out and see, where do you hit the intersections of engineering and science along with ethics and public policy and the greater society. And I think that's where some of the interesting work is going to be. And I think at least exposing students and letting them know that they're going to have to make some of these considerations as they move throughout their career is going to be vital as we move into the future. Bill. What's your thoughts? >>Um, I absolutely agree with Amy and I think there's a context here that reverse engineering, um, and forensics analysis and forensics engineering are becoming more critical than ever, uh, the ability to look at what you have designed in a system and then tear it apart and look at it for gaps and holes and problem sets, or when you're given some software that's already been pre developed, checking it to make sure it is, is really going to do what it says it's going to do. That forensics ability becomes more and more a skillset that also you need the verbal skills to explain what it is you're doing and what you found. So the communication side, the systems analysis, >>The forensics analysis side, >>These are all things that are part of that system >>Approach that I think you could spend hours on. And we still haven't really done great job on it. So it's a, it's. One of my fortes is the really the whole analysis side of forensics and it reverse engineering >>Try and real quick systems thinking. >>Well, I'd like to share with you my experience. When I worked in the space patient program at NASA, we had two different approaches. One is a down approach where we design it from the system general point of view, where we put components to complex system. But at the same time, we have the bottom up approach where we have Ken Chile who spent time and effort the individual component. And they have to be expert in those Chinese component. That might be general component the gallery. And in the space station program, we bring together the welcome up engineer, who designed everything in detail in the system manager who manage the system design from the top down. And we meet in the middle and took the idea with compromise a lot of differences. Then we can leave a display station that we are operating to be okay, >>Great insight. And that's the whole teamwork collaboration that, that was mentioning. Thanks so much for that insight. I wanted to get that out there because I know myself as a, as a parent, I'm always trying to think about what's best for my kids in their friends, as they grow up into the workforce. I know educators and leaders in industry would love to know some of the best practices around some of the structural changes. So thanks for that insight, but this topics about students and helping them prepare. Uh, so we heard, you know, be, be multiple discipline, broaden your horizons, think like systems top down, bottom up, work together as a team and follow the data. So I got to ask you guys, there's a huge amount of job openings in cybersecurity. It's well documented and certainly at the intersection of space and cyber, it's only gonna get bigger, right? You're going to see more and more demand for new types of jobs. How do we get high school and college students interested in security as a career at the flagship? We'll start with you in this one. >>I would say really one of the best ways to get students interested in the career is to show them the impact that it's going to have. There's definitely always going to be students who are going to want to do the technology for the technology sake, but that will limit you to a narrow set of students. And by showing that the greater impact that these types of careers are going to have on the types of problems that you're going to be able to solve and the impact you're going to be able to have on the world, around you, that's the word that we really need to get out. And a wide variety of students really respond to these messages. So I think it's really kind of reaching out at the, uh, the elementary, the middle school level, and really kind of getting this idea that you can make a big difference, a big positive difference in the field with some of these careers is going to be really critical. >>Real question, follow up. What do you think is the best entry point? You mentioned middle squad in here, elementary school. This comes, there's a lot of discussions around pipelining and we're going to get into women in tech and under-represented matters later, but you know, is it too early or what's the, what's your feeling on this? >>My feeling is the earlier we can normalize it the better the, uh, if you can normalize an interest in, in computers and technology and building an elementary school, that's absolutely critical. But the dropoff point that we're seeing is between what I would call like late elementary and early middle school. Um, and just kind of as an anecdote, I, for years ran an outreach program for girl Scouts in grades four and five and grade six, seven, and eight. And we had a hundred slots in each program. And every year the program would sell out for girls in grades four and five, and every year we'd have spots remaining in grades six, seven, and eight. And that's literally where the drop-off is occurring between that late elementary and that middle school range. So that's the area that we need to target to make sure we keep those young women involved and interested as we move forward. >>Bill, how are we going to get these kids interested in security? You mentioned a few programs you got. Yeah. I mean, who wants to, who wouldn't want to be a white hat hacker? I mean, yeah, that sounds exciting. Yeah. Great questions. Let's start with some basic principles though. Is let me ask you a question, John, a name for me, one white hat, good person hacker. The name who works in the space industry and is an exemplar for students to look up to, um, you, um, Oh man. I'm hearing really. I can't, I can't, I can't, I can't imagine because the answer we normally get is the cricket sound. So we don't have individuals we've identified in those areas for them to look up to. I was going to be snarky and say, most white hackers won't even use their real name, but, um, there's a, there's an aura around their anonymity here. >>So, so again, the real question is, is how do we get them engaged and keep them engaged? And that's what Amy was pointing out too. Exactly the engagement and sticking with it. So one of the things that we're trying to do through our competition on the state level and other elements is providing connections. We call them ambassadors. These are people in the business who can contact the students that are in the game or in that, uh, challenge environment and let them interact and let them talk about what they do and what they're doing in life would give them a challenging game format. Um, a lot of computer based training, um, capture the flag stuff is great, but if you can make it hands on, if you can make it a learn by doing experiment, if you can make it am personally involved and see the benefit as a result of doing that challenge and then talk to the people who do that on a daily basis, that's how you get them involved. >>The second part is as part of what we're doing is, is we're involving partnership companies in the development of the teams. So this year's competition that we're running has 82 teams from across the state of California, uh, of those 82 teams at six students team, middle school, high school, and many of those have company partners. And these are practitioners in cybersecurity who are working with those students to participate. It's it's that adult connectivity, it's that visualization. Um, so at the competition this year, um, we have the founder of Def con red flag is a participant to talk to the students. We have Vince surf as who is of course, very well known for something called the internet to participate. It's really getting the students to understand who's in this. Who can I look up to and how do I stay engaged with them? >>There's definitely a celebrity aspect of it. I will agree. I mean, the influencer aspect here with knowledge is key. Can you talk about, um, these ambassadors and, and, and how far along are you on that program? First of all, the challenge stuff is anything gamification wise. We've seen that with hackathons is just really works well. Grades, bonding, people who create together kinda get sticky and get very high community aspect to it. Talking about this ambassador thing. What does that industry is that academic >>Absolutely partners that we've identified? Um, some of which, and I won't hit all of them. So I'm sure I'll short changes, but, uh, Palo Alto, Cisco, um, Splunk, um, many of the companies in California and what we've done is identified, uh, schools, uh, to participate in the challenge that may not have a strong STEM program or have any cyber program. And the idea of the company is they look for their employees who are in those school districts to partner with the schools to help provide outreach. It could be as simple as a couple hours a week, or it's a team support captain or it's providing computers and other devices to use. Uh, and so again, it's really about a constant connectivity and, uh, trying to help where some schools may not have the staff or support units in an area to really provide them what they need for connectivity. What that does gives us an opportunity to not just focus on it once a year, but throughout the year. So for the competition, all the teams that are participating have been receiving, um, training and educational opportunities in the game of education side, since they signed up to participate. So there's a website, there's learning materials, there's materials provided by certain vendor companies like Wireshark and others. So it's a continuum of opportunity for the, >>You know, I've seen just the re randomly, just going to random thought, you know, robotics clubs are moving den closer into that middle school area, in fact Fleischer. And certainly in high schools, it's almost like a varsity sport. E-sports is another one. My son just combined made the JV at the college Dean, you know, it's big and it's up and serious. Right. And, um, it's fun. This is the aspect of fun. It's hands on. This is part of the culture down there you learn by doing, is there like a group? Is it like, um, is it like a club? I mean, how do you guys organize these bottoms up organically interest topics? >>So, so here in the college of engineering, uh, when we talk about learning by doing, we have learned by doing both in the classroom and out of the classroom. And if we look at the, these types of, out of the classroom activities, we have over 80 clubs working on all different aspects of many of these are bottom up. The students have decided what they want to work on and have organized themselves around that. And then they get the leadership opportunities. The more experienced students train in the less experienced students. And it continues to build from year after year after year with them even doing aspects of strategic planning from year to year for some of these competitions. So, yeah, it's an absolutely great experience. And we don't define for them how their learned by doing experiences should be, we want them to define it. And I think the really cool thing about that is they have the ownership and they have the interest and they can come up with new clubs year after year to see which direction they want to take it. And, you know, we will help support those clubs as old clubs fade out and new clubs come in >>Trunk real quick. Before we go on the next, uh, talk track, what, what do you recommend for, um, middle school, high school or even elementary? Um, a little bit of coding Minecraft. I mean, what, how do you get them hooked on the fun and the dopamine of, uh, technology and cybersecurity? What's your, what's your take on that? >>On, on this aspect, I like to share with you my experience as a junior high and high school student in Texas, the university of Texas in Austin organized a competition for every high school in Texas. If we phew from poetry to mathematics, to science, computer engineering, but it's not about with university of Texas. The university of Texas is on the serving SSN for the final competition that we divide the competition to be strict and then regional, and then spit at each level, we have local university and colleges volunteering to host it competition and make it fun. >>Also students with private enterprises to raise funding for scholarship. So students who see the competition they get exposed to so they can see different option. They also get a scholarship when they attend university in college. So I've seen the combination in competition aspect would be a good thing to be >>Got the engagement, the aspiration scholarship, you know, and you mentioned a volunteer. I think one of the things I'll observe is you guys are kind of hitting this as community. I mean, the story of Steve jobs and was, was building the Mac, they call it bill Hewlett up in Palo Alto. It was in the phone book and they scoured some parts from them. That's community. This is kind of what you're getting at. So this is kind of the formula we're seeing. So the next question I really want to get into is the women in technology, STEM, underrepresented minorities, how do we get them on cybersecurity career path? Is there a best practices there, bill, we'll start with you? >>Well, I think it's really interesting. First thing I want to add is if I could have just a clarification, what's really cool that the competition that we have and we're running, it's run by student from Cal poly. Uh, so, you know, Amy referenced the clubs and other activities. So many of the, uh, organizers and developers of the competition that we're running are the students, but not just from engineering. So we actually have theater and liberal arts majors and technology for liberal arts majors who are part of the competition. And we use their areas of expertise, set design, and other things, uh, visualization of virtualization. Those are all part of how we then teach and educate cyber in our game effication and other areas. So they're all involved in their learning as well. So we have our students teaching other students. So we're really excited about that. And I think that's part of what leads to a mentoring aspect of what we're providing, where our students are mentoring the other students. And I think it's also something that's really important in the game. Um, the first year we held the game, we had several all girl teams and it was really interesting because a, they, they didn't really know if they could compete. I mean, this is their, their reference point. We don't know if they did better than anybody. I mean, they, they knocked the ball out >>Of the park. The second part then is building that confidence level that they can going back and telling their cohorts that, Hey, it's not this thing you can't do. It's something real that you can compete and win. And so again, it's building that comradery, that spirit, that knowledge that they can succeed. And I think that goes a long way and an Amy's programs and the reach out and the reach out that Cal poly does to schools to develop. Uh, I think that's what it really is going to take. It. It is going to take that village approach to really increase diversity and inclusivity for the community. >>That's the flusher. I'd love to get your thoughts. You mentioned, um, your, your outreach program and the dropoff, some of those data, uh, you're deeply involved in this. You're passionate about it. What's your thoughts on this career path opportunity for STEM? >>Yeah, I think STEM is an incredible career path opportunity for so many people. There's so many interesting problems that we can solve, particularly in cyber and in space systems. And I think we have to meet the kids where they are and kind of show them, you know, what the exciting part is about it, right. But, you know, bill was, was alluding to this. And when he was talking about, you know, trying to name somebody that you can can point to. And I think having those visible people where you can see yourself in that is, is absolutely critical and those mentors and that mentorship program. So we use a lot of our students going out into California, middle schools and elementary schools. And you want to see somebody that's like you, somebody that came from your background and was able to do this. So a lot of times we have students from our national society of black engineers or a society of Hispanic professional engineers or our society of women engineers. >>We have over a thousand members, a thousand student members in our society of women engineers who were doing these outreach programs. But like I also said, it's hitting them at the lower levels too. And girl Scouts is actually distinguishing themselves as one of the leading STEM advocates in the country. And like I said, they developed all these cybersecurity badges, starting in kindergarten. There's a cybersecurity badge for kindergarten and first graders. And it goes all the way up through late high school, the same thing with space systems. And they did the space systems in partnership with NASA. They did the cybersecurity and partnership with Palo Alto networks. And what you do is you want to build these, these skills that the girls are developing. And like bill said, work in and girl led teams where they can do it. And if they're doing it from kindergarten on, it just becomes normal. And they never think, well, this is not for me. And they see the older girls who are doing it and they see a very clear path leading them into these careers. >>Yeah. It's interesting. You used the word normalization earlier. That's exactly what it is. It's life, you get life skills and a new kind of badge. Why wouldn't learn how to be a white, white hat hacker, or have fun or learn new skills just in, in the, in the grind of your fun day. Super exciting. Okay. Trung your thoughts on this. I mean, you have a diverse diversity. It brings perspective to the table in cybersecurity because you have to think like the other, the adversary, you got to be the white headed hippie, a white hat, unless you know how black hat thinks. So there's a lot of needs here for more, more, more points of view. How are we going to get people trained on this from under represented minorities and women? What's your thoughts? >>Well, as a member of, I took a professional society of directed pool in the electronic engineer. You have the, uh, we participate in the engineering week. We'll be ploy our members to local junior high school and high school to talk about our project, to promote the discovery of engineering. But at the same time, we also participate in the science fair that we scaled up flex. As the squad organizing our engineer will be mentoring students, number one, to help them with the part check, but number two, to help us identify talents so that we can recruit them further into the field of STEM. One of the participation that week was the competition of the, what they call future CV. We're still going, we'll be doing a CT on a computer simulation. And in recent year we promote ops smart CV where CT will be connected the individual houses to be added in through the internet. >>And we want to bring awareness of cybersecurity into competition. So we deploy engineer to supervise the people, the students who participate in the competition, we bring awareness, not in the technical be challenged level, but in what we've called the compound level. So speargun will be able to know what is, why to provide cyber security for the smart city that they are building. And at the same time, we were able to identify talent, especially talent in the minority and in the room. And so that we can recruit them more actively. And we also raise money for scholarship. We believe that scholarship is the best way to get students to continue education in Epic college level. So with scholarship, it's very easy to recruit them, to give you and then push them to go further into the cyber security Eylea. >>Yeah. I mean, you know, I see a lot of the parents like, Oh, my kid's going to go join the soccer team, >>Private lessons, and maybe look at a scholarship >>Someday. Well, they only do have scholarships anyway. I mean, this is if they spent that time doing other things, it's just, again, this is a new lifestyle, like the girl Scouts. And this is where I want to get into this whole silo breaking down because Amy, you brought this up and bill, you were talking about as well, you've got multiple stakeholders here with this event. You got, you know, public, you got private and you've got educators. It's the intersection of all of them. It's again, that those, if those silos break down the confluence of those three stakeholders have to work together. So let's, let's talk about that. Educators. You guys are educating young minds, you're interfacing with private institutions and now the public. What about educators? What can they do to make cyber better? Cause there's no real manual. I mean, it's not like this court is a body of work of how to educate cybersecurity is maybe it's more recent, it's cutting edge, best practices, but still it's an, it's an evolving playbook. What's your thoughts for educators, bill? We'll start with you. >>Well, I don't really, I'm going to turn it off. >>I would say, I would say as, as educators, it's really important for us to stay on top of how the field is evolving, right? So what we want to do is we want to promote these tight connections between educators and our faculty and, um, applied research in industry and with industry partnerships. And I think that's how we're going to make sure that we're educating students in the best way. And you're talking about that inner, that confluence of the three different areas. And I think you have to keep those communication lines open to make sure that the information on where the field is going and what we need to concentrate on is flowing down into our educational process. And that, that works in both ways that, you know, we can talk as educators and we can be telling industry what we're working on and what are types of skills our students have and working with them to get the opportunities for our students to work in industry and develop those skills along the way as well. >>And I think it's just all part of this is really looking at, at what's going to be happening and how do we get people talking to each other and the same thing with looking at public policy and bringing that into our education and into these real hands on experiences. And that's how you really cement this type of knowledge with students, not by not by talking to them and not by showing them, but letting them do it. It's this learn by doing and building the resiliency that it takes when you learn by doing. And sometimes you learn by failing, but you just up and you keep going. >>And these are important skills that you develop along the way >>You mentioned, um, um, sharing too. That's the key collaborating and sharing knowledge. It's an open, open world and everyone's collaborating feel private public partnerships. I mean, there's a real private companies. You mentioned Palo Alto networks and others. There's a real intersection there there's, they're motivated. They could, the scholarship opportunities, trunk points to that. What is the public private educator view there? How do companies get involved? What's the benefit for them? >>Well, that's what a lot of the universities are doing is to bring in as part of either their cyber centers or institutes, people who are really focused on developing and furthering those public private partnerships. That's really what my role is in all these things is to take us to a different level in those areas, uh, not to take away from the academic side, but to add additional opportunities for both sides. Remember in a public private partnership, all entities have to have some gain in the process. Now, what I think is really interesting is the timing on particularly this subject space and cyber security. This has been an absolute banner year for space. The Stanhope of space force, the launch of commercial partnership, leaving commercial platforms, delivering astronauts to the space station, recovering them and bringing back the ability of a commercial satellite platform to be launched a commercial platforms that not only launch, but return back to where they're launched from. >>These are things that are stirring the hearts of the American citizens, the kids, again, they're getting interested, they're seeing this and getting enthused. So we have to seize upon that and we have to find a way to connect that public private partnerships is the answer for that. It's not one segment that can handle it all. It's all of them combined together. If you look at space, space is going to be about commercial. It's going to be about civil moving from one side of the earth, to the other via space. And it's about government. And what's really cool for us. All those things are in our backyard. Yeah. That's where that public private comes together. The government's involved, the private sector is involved. The educators are involved and we're all looking at the same things and trying to figure out like this forum, what works best to go to the future. >>You know, if people are bored and they want to look for an exciting challenge, he couldn't have laid it out any clearer. It's the most exciting discipline. It hits everything. I mean, we just talk about space. GPS is everything we do is well tested. Do with satellites. >>I have to tell you a story on that, right? We have a very unique GPS story right in our backyard. So our sheriff is the son of the father of GPS for the air force. So you can't get better than that when it comes to being connected to all those platforms. So we, we really want to say, you know, this is so exciting for all of us because >>It gives everybody a job for a long time. >>You know, the kids that don't think tick toxic, exciting, wait til they see what's going on here with you guys, this program, trunk final word on this from the public side, you're at the air force. You're doing research. Are you guys opening it up? Are you integrating into the private and educational sectors? How do you see that formula playing out? And what's the best practice for students and preparing them? >>I think it's the same in athlete university CP in the engineering program will require our students to be final project before graduation. And in this kind of project, we send them out to work in the private industry. The private company got sponsor. Then they get the benefit of having an intern working for them and they get the benefit of reviewing the students as the prospective employee in the future. So it's good for the student to gain practical experience working in this program. Some, some kind of, we call that a core program, some kind, we call that a capstone program and the company will accept the students on a trial PRCS, giving them some assignment and then pay them a little bit of money. So it's good for the student to earn some extra money, to have some experience that they can put on their resume when they apply for the final of the job. >>So the collaboration between university and private sector is really important. We, when I joined a faculty, normally they already exist that connection. It came from. Normally it came from the Dean of engineering who would whine and dine with companies. We work relationship and sign up women, but it's approach to do a good performance so that we can be credibility to continue the relationship with those company and the students that we selected to send to those company. We have to make sure that they will represent the university. Well, they will go a good job and they will make a good impression. >>Thank you very much for great insight, trunk, bill, Amy, amazing topic. I'd like to end this session with each of you to make a statement on the importance of cybersecurity to space. We'll go Trung bill and Amy Truong, the importance of cybersecurity space statement. >>We know that it's affecting components that we are using and we are connecting to. And normally we use them for personal purpose. But when we connect to the important system that the government public company put into space, so it's really important to practice cyber security and a lot of time, it's very easy to know concept. We have to be careful, but in reality, we tend to forget to partnership the way we forget how to ride safely. And with driving a car, we have a program called defensive driving that requires every two or three years to get. We can get discount. >>We are providing the cyber security practice, not to tell people about the technology, but to remind them not practicing cybersecurity. And it's a requirement for every one of us, bill, the importance of cyber security to space. It's not just about young people. It's about all of us as we grow and we change as I referenced it, you know, we're changing from an analog world to a digital world. Those of us who have been in the business and have hair that looks like mine. We need to be just as cognizant about cybersecurity practice as the young people, we need to understand how it affects our lives and particularly in space, because we're going to be talking about people, moving people to space, moving payloads, data, transfer all of those things. And so there's a whole workforce that needs to be retrained or upskilled in cyber that's out there. So the opportunity is ever expensive for all of us, Amy, the importance of cybersecurity space, >>Uh, and the, the emphasis of cybersecurity is space. Just simply, can't be over emphasized. There are so many aspects that are going to have to be considered as systems get ever more complex. And as we pointed out, we're putting people's lives at stake here. This is incredibly, incredibly complicated and incredibly impactful, and actually really exciting the opportunities that are here for students and the workforce of the future to really make an enormous impact on the world around us. And I hope we're able to get that message out to students, to children >>Today. But these are my really interesting fields that you need to consider. >>Thank you very much. I'm John foray with the cube and the importance of cybersecurity and space is the future of the world's all going to happen in and around space with technology, people and society. Thank you to Cal poly. And thank you for watching the Cypress of computer security and space symposium 2020.
SUMMARY :
Bill Britain, Lieutenant Colonel from the us air force, In that role that we have with the cyber security Institute, we partner with elements of the state And either come to Cal poly or some other institution that's going to let them Cal poly, that Dex hub and the efforts you guys are having with your challenge. And I think Amy is going to tell You guys have a great organization down there, amazing curriculum, grazing people, And this means that we have a combination of practical experience and learn by doing both in the country and the top ranked state school. So we have partnerships with Northrop Grumman And we remain the worldwide leader in maintaining the cube So in terms of bringing people into the field, that are most important for the intersection of space and technology trunk. the internet, we know that is a good source of information, So in the reality, we need to be more practicing the, able to control the space system that we put up there. and on the ground control station, we have the human controller And we also have student in education who can focus the expert. It's not just get the degree, see out in the field And the digital environment is a very quick and adaptive environment. Uh, one of the ways that we addressed that in the past was to look patients chip software, that the Fleischer talk about your perspective, because you mentioned some of the things that computer science. expertise so that they can go deep into these fields, but we want them to be able to communicate with each and to make the impact that we want to have in the world. And bill also mentioned the cloud. And the question is, is safe to use Great point before we get into some of the common one quick thing for each of you like to get your comments on, you know, Now, the issue is where do you set the systems boundary, right? So the communication side, the systems analysis, One of my fortes is the really the whole analysis side of forensics But at the same time, we have the bottom up approach So I got to ask you guys, And by showing that the greater impact in tech and under-represented matters later, but you know, is it too early or what's the, what's your feeling on this? So that's the area that we need to target to make sure we keep those young women I can't, I can't, I can't, I can't imagine because the answer that challenge and then talk to the people who do that on a daily basis, that's how you get It's really getting the students to understand who's in this. I mean, the influencer aspect here with knowledge is key. And the idea of the company is they You know, I've seen just the re randomly, just going to random thought, you know, robotics clubs are moving den closer So, so here in the college of engineering, uh, when we talk about learning by doing, Before we go on the next, uh, talk track, what, what do you recommend for, On, on this aspect, I like to share with you my experience as So I've seen the combination Got the engagement, the aspiration scholarship, you know, and you mentioned a volunteer. And we use their areas of expertise, set design, and other things, uh, It's something real that you can compete and win. That's the flusher. And I think we have to meet the kids where they are and kind of show them, And it goes all the way up through late high school, the same thing with space systems. I mean, you have a diverse diversity. But at the same time, we also participate in the science And at the same time, we were able to identify talent, especially talent It's the intersection of all of them. And I think you have to keep those communication lines open to make sure that the information And sometimes you learn by failing, but you just up and What is the public private educator view there? The Stanhope of space force, the launch of commercial partnership, So we have to seize upon that and we have to find a way to connect that public private partnerships It's the most exciting discipline. I have to tell you a story on that, right? You know, the kids that don't think tick toxic, exciting, wait til they see what's going on here with you guys, So it's good for the student to earn a good performance so that we can be credibility to continue the on the importance of cybersecurity to space. the way we forget how to ride safely. we grow and we change as I referenced it, you know, we're changing from an analog world to a digital And as we pointed out, we're putting people's lives at stake here. But these are my really interesting fields that you need to consider. is the future of the world's all going to happen in and around space with technology, people and society.
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Pham and Britton and Fleischer V1
>> Announcer: From around the globe, it's theCUBE, covering Space and Cybersecurity Symposium 2020, hosted by Cal Poly. >> Everyone, welcome to this special presentation with Cal Poly hosting the Space and Cybersecurity Symposium 2020 virtual. I'm John Furrier, your host with theCUBE and SiliconANGLE here in our Palo Alto studios with our remote guests. We couldn't be there in person, but we're going to be here remote. We got a great session and a panel for one hour, topic preparing students for the jobs of today and tomorrow. Got a great lineup. Bill Britton, Lieutenant Colonel from the US Air Force, retired vice president for information technology and CIO and the director of the California Cybersecurity Institute for Cal Poly. Bill, thanks for joining us. Dr. Amy Fleischer, who's the dean of the College of Engineering at Cal Poly, and Trung Pham, professor and researcher at the US Air Force Academy. Folks, thanks for joining me today. >> Our pleasure. >> Got a great- >> Great to be here. >> Great panel. This is one of my favorite topics. >> Thank you for the opportunity. >> Preparing students for the next generation, the jobs for today and tomorrow. We got an hour. I'd love you guys to start with an opening statement to kick things off. Bill, we'll start with you. >> Well, I'm really pleased to be, to start on this as the director for the Cybersecurity Institute and the CIO at Cal Poly, it's really a fun, exciting job, because as a polytechnic, technology has such a forefront in what we're doing, and we've had a wonderful opportunity being 40 miles from Vandenberg Air Force Base to really look at the nexus of space and cybersecurity. And if you add into that both commercial, government, and civil space and cybersecurity, this is an expanding wide open time for cyber and space. In that role that we have with the Cybersecurity Institute, we partner with elements of the state and the university, and we try to really add value above our academic level, which is some of the highest in the nation, and to really merge down and go a little lower and start younger. So we actually are running the week prior to this showing a cybersecurity competition for high schools and middle schools in the state of California. That competition this year is based on a scenario around hacking of a commercial satellite and the forensics of the payload that was hacked and the networks associated with it. This is going to be done using products like Wireshark, Autopsy, and other tools that will give those high school students what we hope is a huge desire to follow up and go into cyber and cyberspace and space and follow that career path and either come to Cal Poly or some other institution that's going to let them really expand their horizons in cybersecurity and space for the future of our nation. >> Bill, thanks for that intro. By the way, I just want to give you props for an amazing team and job you guys are doing at Cal Poly, the DxHub and the efforts you guys are having with your challenge. Congratulations on that great work. >> Thank you. It's a rock star team. It's absolutely amazing to find that much talent at one location. And I think Amy's going to tell you, she's got the same amount of talent in her staff, so it's a great place to be. >> Dr. Amy Fleischer. You guys have a great organization down there, amazing curriculum, amazing people, great community. Your opening statement. >> Hello everybody. It's really great to be a part of this panel on behalf of the Cal Poly College of Engineering. Here at Cal Poly, we really take preparing students for the jobs of today and tomorrow completely seriously, and we can claim that our students really graduate so they're ready day one for their first real job. But that means that in getting them to that point, we have to help them get valuable and meaningful job experience before they graduate, both through our curriculum and through multiple internship or summer research opportunities. So we focus our curriculum on what we call a learn by doing philosophy. And this means that we have a combination of practical experience and learn by doing both in and out of the classroom. And we find that to be really critical for preparing students for the workforce. Here at Cal Poly, we have more than 6,000 engineering students. We're one of the largest undergraduate engineering schools in the country. And US News ranks us the eighth best undergraduate engineering program in the country and the top ranked state school. We're really, really proud that we offer this impactful hands-on engineering education that really exceeds that of virtually all private universities while reaching a wider audience of students. We offer 14 degree programs, and really, we're talking today about cyber and space, and I think most of those degree programs can really make an impact in the space and cybersecurity economy. And this includes not only things like aero and cyber directly, but also electrical engineering, mechanical engineering, computer engineering, materials engineering, even manufacturing, civil, and biomedical engineering, as there's a lot of infrastructure needs that go into supporting launch capabilities. Our aerospace program graduates hundreds of aerospace engineers and most of them are working right here in California with many of our corporate partners, including Northrop Grumman, Lockheed, Boeing, Raytheon, SpaceX, Virgin Galactic, JPL, and so many other places where we have Cal Poly engineers impacting the space economy. Our cybersecurity focus is found mainly in our computer science and software engineering programs, and it's really a rapidly growing interest among our students. Computer science is our most popular major, and industry interests and partnerships are integrated into our cyber curriculum, and we do that oftentimes through support from industry. So we have partnerships with Northrop Grumman for professorship in a cyber lab and from PG&E for critical infrastructure cybersecurity lab and professorship. And we think that industry partnerships like these are really critical to preparing students for the future as the field is evolving so quickly and making sure we adapt our facilities and our curriculum to stay in line with what we're seeing in industry is incredibly important. In our aerospace program, we have an educational partnership with the Air Force Research Labs that's allowing us to install new high-performance computing capabilities and a space environments lab that's going to enhance our satellite design capabilities. And if we talk about satellite design, Cal Poly is the founding home of the CubeSat program, which pioneered small satellite capabilities, And we remain the worldwide leader in maintaining the CubeSat standard, and our student program has launched more CubeSats than any other program. So here again we have this learn by doing experience every year for dozens of aerospace, electrical, computer science, mechanical engineering students, and other student activities that we think are just as important include ethical hacking through our white hat club, Cal Poly Space Systems, which does really, really big rocket launches, and our support program for women in both of these fields, like WISH, which is Women In Software and Hardware. Now, you know, really trying to bring in a wide variety of people into these fields is incredibly important, and outreach and support to those demographics traditionally underrepresented in these fields is going to be really critical to future success. So by drawing on the lived experiences by people with different types of backgrounds will we develop the type of culture and environment where all of us can get to the best solution. So in terms of bringing people into the field, we see that research shows we need to reach kids when they're in late elementary and middle schools to really overcome that cultural bias that works against diversity in our fields. And you heard Bill talking about the California Cybersecurity Institute's yearly cyber challenge, and there's a lot of other people who are working to bring in a wider variety of people into the field, like Girl Scouts, which has introduced dozens of new badges over the past few years, including a whole cybersecurity series of badges in concert with Palo Alto Networks. So we have our work cut out for us, but we know what we need to do, and if we're really committed to properly preparing the workforce for today and tomorrow, I think our future is going to be bright. I'm looking forward to our discussion today. >> Thank you, Dr. Fleischer, for a great comment, opening statement, and congratulations. You got the right formula down there, the right mindset, and you got a lot of talent, and community, as well. Thank you for that opening statement. Next up, from Colorado Springs, Trung Pham, who's a professor and researcher at the US Air Force Academy. He's doing a lot of research around the areas that are most important for the intersection of space and technology. Trung. >> Good afternoon. First I'd like to thank Cal Poly for the opportunity. And today I want to go briefly about cybersecurity in space application. Whenever we talk about cybersecurity, the impression is that it's a new field that is really highly complex involving a lot of technical area. But in reality, in my personal opinion, it is indeed a complex field because it involves many disciplines. The first thing we think about is computer engineering and computer networking, but it's also involving communication, sociology, law practice. And this practice of cybersecurity doesn't only involve computer expert, but it's also involve everybody else who has a computing device that is connected to the internet, and this participation is obviously everybody in today's environment. When we think about the internet, we know that it's a good source of information but come with the convenience of information that we can access, we are constantly facing danger from the internet. Some of them we might be aware of. Some of them we might not be aware of. For example, when we search on the internet, a lot of time our browser will be saying that this site is not trusted, so we will be more careful. But what about the sites that we trusted? We know that those are legitimate sites, but they're not 100% bulletproof. What happen if those site are attacked by a hacker and then they will be a silent source of danger that we might not be aware of. So in the reality, we need to be more practicing the cybersecurity from our civil point of view and not from a technical point of view. When we talk about space application, we should know that all the hardware are computer-based or controlled by by computer system, and therefore the hardware and the software must go through some certification process so that they can be rated as airworthy or flightworthy. When we know that in the certification process is focusing on the functionality of the hardware and software, but one aspect that is explicitly and implicitly required is the security of those components. And we know that those components have to be connected with the ground control station, and the communication is through the air, through the radio signal, so anybody who has access to those communication radio signal will be able to control the space system that we put up there. And we certainly do not want our system to be hijacked by a third party. Another aspect of cybersecurity is that we try to design the space system in a very strong manner so it's almost impossible to hack in. But what about some other weak system that might be connected to the strong system? For example, the space system will be connected to the ground control station, and on the ground control station, we have the human controller, and those people have cell phone. They are allowed to use cell phone for communication. But at the same time, they are connected to the internet through the cell phone, and their cell phone might be connected to the computer that control the flight software and hardware. So what I want to say is we try to build strong system and we've protected them, but there will be some weaker system that we could not intended but exists to be connected to our strong system, and those are the points the hacker will be trying to attack. If we know how to control the access to those weak points, we will be having a much better system for the space system. And when we see the cybersecurity that is requiring the participation everywhere it's important to notice that there is a source of opportunity for students who enter the workforce to consider. Obviously students in engineering can focus their knowledge and expertise to provide technological solution to protect the system that we view. But we also have students in business who can focus their expertise to write business plan so that they can provide a pathway for the engineering advances to reach the market. We also have student in law who can focus their expertise in policy governing the internet, governing the cybersecurity practice. And we also have student in education who can focus their expertise to design how to teach cybersecurity practice, and student in every other discipline can focus their effort to implement security measure to protect the system that they are using in their field. So it's obvious that cybersecurity is everywhere and it implies job opportunity everywhere for everybody in every discipline of study. Thank you. >> Thank you, Trung, for those great comments. Great technology opportunities. But interesting, as well, is the theme that we're seeing across the entire symposium and in the virtual hallways that we're hearing conversations, and you pointed out some of them. Dr. Fleischer did, as well. And Bill, you mentioned it. It's not one thing. It's not just technology. It's different skills. And Amy, you mentioned that computer science is the hottest degree, but you have the hottest aerospace program in the world. I mean, so all this is kind of balancing. It's interdisciplinary. It's a structural change. Before we get into some of the, how they prepare the students, can you guys talk about some of the structural changes that are modern now in preparing in these opportunities, because societal impact is a, law potentially impact, it's how we educate. There's now cross-discipline skill sets. It's not just get the degree, see you out in the field. Bill, you want to start? >> Well, what's really fun about this job is that in the Air Force, I worked in the space and missile business, and what we saw was a heavy reliance on checklist format, security procedures, analog systems, and what we're seeing now in our world, both in the government and the commercial side, is a move to a digital environment, and the digital environment is a very quick and adaptive environment, and it's going to require a digital understanding. Matter of fact, the undersecretary of Air Force for acquisition recently referenced the need to understand the digital environment and how that's affecting acquisition. So as both Amy and Trung said, even business students are now in the cybersecurity business. And so again, what we're seeing is the change. Now, another phenomenon that we're seeing in the space world is there's just so much data. One of the ways that we addressed that in the past was to look at high-performance computing. There was a lot stricter control over how that worked. But now what we're seeing is adaptation of cloud, cloud technologies in space support, space data, command and control. And so what we see is a modern space engineer who has to understand digital, has to understand cloud, and has to understand the context of all those with a cyber environment. That's really changing the forefront of what is a space engineer, what is a digital engineer, and what is a future engineer, both commercial or government. So I think the opportunity for all of these things is really good, particularly for a polytechnic, Air Force Academy, and others that are focusing on a more widened experiential level of cloud and engineering and other capabilities. And I'll tell you the part that as the CIO I have to remind everybody, all this stuff works with the IT stuff. So you've got to understand how your IT infrastructures are tied and working together. As we noted earlier, one of the things is that these are all relays from point to point, and that architecture is part of your cybersecurity architecture. So again, every component has now become a cyber aware, cyber knowledgeable, and what we like to call as a cyber cognizant citizen where they have to understand the context. (speaking on mute) >> (indistinct) software Dr. Fleischer, talk about your perspective, 'cause you mentioned some of the things about computer science. I remember in the '80s when I got my computer science degree, they called us software engineers and then you became software developers. And then, so again, engineering is the theme. If you're engineering a system, there's now software involved, and there's also business engineering, business models. So talk about some of your comments, 'cause you mentioned computer science is hot. You got the aerospace. You got these multi-disciplines. You got definitely diversity, as well, brings more perspectives in, as well. Your thoughts on these structural interdisciplinary things? >> I think this is really key to making sure that students are prepared to work in the workforce is looking at the blurring between fields. No longer are you just a computer scientist. No longer are you just an aerospace engineer. You really have to have an expertise where you can work with people across disciplines. All of these fields are just working with each other in ways we haven't seen before. And Bill brought up data. You know, data science is something that's cross-cutting across all of our fields. So we want engineers that have the disciplinary expertise that they can go deep into these fields, but we want them to be able to communicate with each other and to be able to communicate across disciplines and to be able to work in teams that are across disciplines. You can no longer just work with other computer scientists or just work with other aerospace engineers. There's no part of engineering that is siloed anymore. So that's how we're changing. You have to be able to work across those disciplines. And as you, as Trung pointed out, ethics has to come into this. So you can no longer try to fully separate what we would traditionally have called the liberal arts and say, well, that's over there in general education. No, ethics is an important part of what we're doing and how we integrate that into our curriculum. So is communication. So is working on public policy and seeing where all these different aspects tie together to make the impact that we want to have in the world. So you no longer can work solo in these fields. >> That's great point. And Bill also mentioned the cloud. One thing about the cloud that's showed us is horizontal scalability has created a lot of value, and certainly data is now horizontal. Trung, you mentioned some of the things about cryptography for the kids out there, I mean, you can look at the pathway for career. You can do a lot of tech, but you don't have to go deep sometimes. You can as deep as you want, but there's so much more there. What technology do you see that's going to help students, in your opinion? >> Well, I'm a professor in computer science, so I like to talk a little bit about computer programming. Now we are working in complex projects. So most of the time we don't design a system from scratch. We build it from different components, and the components that we have, either we get it from vendors or sometimes we get it from the internet in the open source environment. It's fun to get the source code and then make it work to our own application. So now when we are looking at cryptology, when we talk about encryption, for example, we can easily get the source code from the internet. And the question, is it safe to use those source code? And my question is maybe not. So I always encourage my students to learn how to write source code the traditional way that I learned a long time ago before I allow them to use the open source environment. And one of the things that they have to be careful especially with encryption is the code that might be hidden in the source that they downloaded. Some of the source might be harmful. It might open up back gate for a hacker to get in later. We've heard about these back gates back then when Microsoft designed the operating system with the protection of encryption, and it is true that is existing. So while open source code is a wonderful place to develop complex system, but it's also a dangerous place that we have to be aware of. >> Great point. Before we get into the comments, one quick thing for each of you I'd like to get your comments on. There's been a big movement on growth mindset, which has been a great big believer in having a growth mindset and learning and all that good stuff. But now when you talk about some of these things we're mentioning about systems, there's a new trend around a systems mindset, because if everything's now a system, distributed systems now you have space and cybersecurity, you have to understand the consequences of changes. And you mention some of that, Trung, in changes in the source code. Could you guys share your quick opinions on the of systems thinking? Is that a mindset that people should be looking at? Because it used to be just one thing. Oh, you're a systems guy or gal. There you go. You're done. Now it seems to be in social media and data, everything seems to be systems. What's your take? Dr. Fleischer, we'll start with you. >> I'd say it's another way of looking at not being just so deep in your discipline. You have to understand what the impact of the decisions that you're making have on a much broader system. And so I think it's important for all of our students to get some exposure to that systems level thinking and looking at the greater impact of the decision that they're making. Now, the issue is where do you set the systems boundary, right? And you can set the systems boundary very close in and concentrate on an aspect of a design, or you can continually move that system boundary out and see where do you hit the intersections of engineering and science along with ethics and public policy and the greater society. And I think that's where some of the interesting work is going to be. And I think at least exposing students and letting them know that they're going to have to make some of these considerations as they move throughout their career is going to be vital as we move into the future. >> Bill, what's your thoughts? >> I absolutely agree with Amy. And I think there's a context here that reverse engineering and forensics analysis and forensics engineering are becoming more critical than ever. The ability to look at what you have designed in a system and then tear it apart and look at it for gaps and holes and problem sets. Or when you're given some software that's already been pre-developed, checking it to make sure it is really going to do what it says it's going to do. That forensics ability becomes more and more a skillset that also you need the verbal skills to explain what it is you're doing and what you found. So the communication side, the systems analysis side, the forensics analysis side, these are all things that are part of system approach that I think you could spend hours on and we still haven't really done a great job on it. So it's one of my fortes is really the whole analysis side of forensics and reverse engineering. >> Trung, real quick, systems thinking, your thoughts. >> Well, I'd like to share with you my experience when I worked in the space station program at NASA. We had two different approaches. One is a compound approach where we design it from the system general point of view where we put components together to be a complex system. But at the same time, we have the (indistinct) approach where we have an engineer who spent time and effort building individual component and they have to be expert in those tiny component that general component they deliver. And in the space station program, we bring together the (indistinct) engineer who designed everything in detail and the system manager who managed the system design from the top down, and we meet in the middle, and together we compromised a lot of differences and we delivered the space station that we are operating today. >> Great insight. And that's the whole teamwork collaboration that Dr. Fleischer was mentioning. Thanks so much for that insight. I wanted to get that out there because I know myself as a parent, I'm always trying to think about what's best for my kids and their friends as they grow up into the workforce. I know educators and leaders in industry would love to know some of the best practices around some of the structural changes. So thanks for that insight. But this topic's about students and helping them prepare. So we heard be multiple discipline, broaden your horizons, think like systems, top down, bottom up, work together as a team, and follow the data. So I got to ask you guys, there's a huge amount of job openings in cybersecurity. It's well-documented. And certainly with the intersection of space and cyber, it's only going to get bigger, right? You're going to see more and more demand for new types of jobs. How do we get high school and college students interested in security as a career? Dr. Fleischer, we'll start with you on this one. I would say really one of the best ways to get students interested in a career is to show them the impact that it's going to have. There's definitely always going to be students who are going to want to do the technology for the technology's sake, but that will limit you to a narrow set of students, and by showing the greater impact that these types of careers are going to have on the types of problems that you're going to be able to solve and the impact you're going to be able to have on the world around you, that's the word that we really need to get out. And a wide variety of students really respond to these messages. So I think it's really kind of reaching out at the elementary, the middle school level, and really kind of getting this idea that you can make a big difference, a big positive difference in the field with some of these careers, is going to be really critical. >> Real question to follow up. What do you think is the best entry point? You mentioned middle. I didn't hear elementary school. There's a lot of discussions around pipelining, and we're going to get into women in tech and underrepresented minorities later. But is it too early, or what's your feeling on this? >> My feeling is the earlier we can normalize it, the better. If you can normalize an interest in computers and technology and building in elementary school, that's absolutely critical. But the drop-off point that we're seeing is between what I would call late elementary and early middle school. And just kind of as an anecdote, I for years ran an outreach program for Girl Scouts in grades four and five and grade six, seven, and eight. And we had 100 slots in each program. And every year the program would sell out for girls in grades four and five, and every year we'd have spots remaining in grades six, seven, and eight. And that's literally where the drop-off is occurring between that late elementary and that middle school range. So that's the area that we need to target to make sure we keep those young women involved and interested as we move forward. >> Bill, how are we going to get these kids interested in security? You mentioned a few programs you got. >> Yeah. >> I mean, who wouldn't want to be a white hat hacker? I mean, that sounds exciting. >> So yeah, great questions. Let's start with some basic principles, though, is let me ask you a question, John. Name for me one white hat, good person hacker, the name, who works in the space industry and is an exemplar for students to look up to. >> You? >> Oh man, I'm feeling really... >> I'm only, I can't imagine a figure- >> (indistinct) the answer because the answer we normally get is the cricket sound. So we don't have individuals we've identified in those areas for them to look up to. >> I was going to be snarky and say most white hackers won't even use their real name, but... >> Right, so there's an aura around their anonymity here. So again, the real question is how do we get them engaged and keep them engaged? And that's what Amy was pointing out to exactly, the engagement and sticking with it. So one of the things that we're trying to do through our competition on the state level and other elements is providing connections. We call them ambassadors. These are people in the business who can contact the students that are in the game or in that challenge environment and let 'em interact and let 'em talk about what they do and what they're doing in life. But give them a challenging game format. A lot of computer-based training, capture the flag stuff is great, but if you can make it hands-on, if you can make it a learn by doing experiment, if you can make it personally involved and see the benefit as a result of doing that challenge and then talk to the people who do that on a daily basis, that's how you get them involved. The second part is part of what we're doing is we're involving partnership companies in the development of the teams. So this year's competition that we're running has 82 teams from across the state of California. Of those 82 teams at six students a team, middle school, high school, and many of those have company partners, and these are practitioners in cybersecurity who are working with those students to participate. It's that adult connectivity. It's that visualization. So at the competition this year, we have the founder of Defcon Red Flag is a participant to talk to the students. We have Vint Cerf, who is, of course, very well-known for something called the internet, to participate. It's really getting the students to understand who's in this, who can I look up to, and how do I stay engaged with them? >> There's definitely a celebrity aspect of it, I will agree. I mean, the influencer aspect here with knowledge is key. Can you talk about these ambassadors, and how far along are you on that program? First of all, the challenge stuff is, anything gamification-wise, we've seen that with hackathons, it just really works well. Creates bonding. People who create together can get sticky and get very high community aspect to it. Talk about this ambassador thing. What is that, industry, is that academic? >> Yeah, absolutely. >> What is this ambassador thing? >> Industry partners that we've identified, some of which, and I won't hit all of 'em, so I'm sure I'll short change this, but Palo Alto, Cisco, Splunk, many of the companies in California, and what we've done is identified schools to participate in the challenge that may not have a strong STEM program or have any cyber program. And the idea of the company is they look for their employees who are in those school districts to partner with the schools to help provide outreach. It could be as simple as a couple hours a week, or it's a team support captain or it's providing computers and other devices to use. And so again, it's really about a constant connectivity and trying to help where some schools may not have the staff or support units in an area to really provide them what they need for connectivity. What that does is it gives us an opportunity to not just focus on it once a year, but throughout the year. So for the competition, all the teams that are participating have been receiving training and educational opportunities in the gamification side since they signed up to participate. So there's a website, there's learning materials, there's materials provided by certain vendor companies like Wireshark and others. So it's a continuum of opportunity for the students. >> You know, I've seen, just randomly, just got a random thought. Robotics clubs are moving then closer into that middle school area, Dr. Fleischer, and in certainly in high schools, it's almost like a varsity sport. E-sports is another one. My son just called me. "I made the JV at the college team." It's big and serious, right? And it's fun. This is the aspect of fun. It's hands-on. This is part of the culture down there. Learn by doing. Is there, like, a group? Is it, like, a club? I mean, how do you guys organize these bottoms-up organically interest topics? >> So here in the college of engineering, when we talk about learn by doing, we have learned by doing both in the classroom and out of the classroom. And if we look at these types of out of the classroom activities, we have over 80 clubs working on all different aspects, and many of these are bottom-up. The students have decided what they want to work on and have organized themselves around that. And then they get the leadership opportunities. The more experienced students train the less experienced students. And it continues to build from year after year after year with them even doing aspects of strategic planning from year to year for some of these competitions. Yeah, it's an absolutely great experience. And we don't define for them how their learn by doing experiences should be. We want them to define it. And I think the really cool thing about that is they have the ownership and they have the interest and they can come up with new clubs year after year to see which direction they want to take it, and we will help support those clubs as old clubs fade out and new clubs come in. >> Trung, real quick, before we go on the next talk track, what do you recommend for middle school, high school, or even elementary? A little bit of coding, Minecraft? I mean, how do you get 'em hooked on the fun and the dopamine of technology and cybersecurity? What's your take on that? >> On this aspect, I'd like to share with you my experience as a junior high and high school student in Texas. The university of Texas in Austin organized a competition for every high school in Texas in every field from poetry to mathematics to science, computer engineering. But it's not about the University of Texas. The University of Texas is only serving as a center for the final competition. They divide the competition to district and then regional and then state. At each level, we have local university and colleges volunteering to host the competition and make it fun for the student to participate. And also they connected the students with private enterprises to raise fund for scholarship. So student who see the competition is a fun event for them, they get exposed to different university hosting the event so that they can see different option for them to consider college. They also get a promise that if they participate, they will be considered for scholarship when they attend university and college. So I think the combination of fun and competition and the scholarship aspect will be a good thing to entice the student to commit to the area of cybersecurity. >> Got the engagement, the aspiration, scholarship, and you mentioned a volunteer. I think one of the things I'll observe is you guys are kind of hitting this as community. I mean, the story of Steve Jobs and Woz building the Mac, they called Bill Hewlett up in Palo Alto. He was in the phone book. And they scoured some parts from him. That's community. This is kind of what you're getting at. So this is kind of the formula we're seeing. So the next question I really want to get into is the women in technology, STEM, underrepresented minorities, how do we get them on cybersecurity career path? Is there a best practices there? Bill, we'll start with you. >> Well, I think it's really interesting. First thing I want to add is, if I could, just a clarification. What's really cool, the competition that we have and we're running, it's run by students from Cal Poly. So Amy referenced the clubs and other activities. So many of the organizers and developers of the competition that we're running are the students, but not just from engineering. So we actually have theater and liberal arts majors and technology for liberal arts majors who are part of the competition, and we use their areas of expertise, set design and other things, visualization, virtualization. Those are all part of how we then teach and educate cyber in our gamification and other areas. So they're all involved and they're learning, as well. So we have our students teaching other students. So we're really excited about that. And I think that's part of what leads to a mentoring aspect of what we're providing where our students are mentoring the other students. And I think it's also something that's really important in the game. The first year we held the game, we had several all-girl teams, and it was really interesting because A, they didn't really know if they could compete. I mean, this is their reference point. We don't know if. They did better than anybody. I mean, they just, they knocked the ball out of the park. The second part, then, is building that confidence level that can, going back and telling their cohorts that, hey, it's not this obtuse thing you can't do. It's something real that you can compete and win. And so again, it's building that camaraderie, that spirit, that knowledge that they can succeed. And I think that goes a long way. And Amy's programs and the reach out and the reach out that Cal Poly does to schools to develop, I think that's what it really is going to take. It is going to take that village approach to really increase diversity and inclusivity for the community. >> Dr. Fleischer, I'd love to get your thoughts. You mentioned your outreach program and the drop-off, some of those data. You're deeply involved in this. You're passionate about it. What's your thoughts on this career path opportunity for STEM? >> Yeah, I think STEM is an incredible career path opportunity for so many people. There's so many interesting problems that we can solve, particularly in cyber and in space systems. And I think we have to meet the kids where they are and kind of show them what the exciting part is about it, right? But Bill was alluding to this when he was talking about trying to name somebody that you can point to. And I think having those visible people where you can see yourself in that is absolutely critical, and those mentors and that mentorship program. So we use a lot of our students going out into California middle schools and elementary schools. And you want to see somebody that's like you, somebody that came from your background and was able to do this. So a lot of times we have students from our National Society of Black Engineers or our Society of Hispanic Professional Engineers or our Society of Women Engineers, which we have over 1,000 members, 1,000 student members in our Society of Women Engineers who are doing these outreach programs. But like I also said, it's hitting them at the lower levels, too, and Girl Scouts is actually distinguishing themselves as one of the leading STEM advocates in the country. And like I said, they developed all these cybersecurity badges starting in kindergarten. There's a cybersecurity badge for kindergartener and first graders. And it goes all the way up through late high school. The same thing with space systems. And they did the space systems in partnership with NASA. They did the cybersecurity in partnership with Palo Alto Networks. And what you do is you want to build these skills that the girls are developing, and like Bill said, work in girl-led teams where they can do it, and if they're doing it from kindergarten on, it just becomes normal, and they never think, well, this is not for me. And they see the older girls who are doing it and they see a very clear path leading them into these careers. >> Yeah, it's interesting, you used the word normalization earlier. That's exactly what it is. It's life, you get life skills and a new kind of badge. Why wouldn't you learn how to be a white hat hacker or have some fun or learn some skills? >> Amy: Absolutely. >> Just in the grind of your fun day. Super exciting. Okay, Trung, your thoughts on this. I mean, you have a diverse, diversity brings perspective to the table in cybersecurity because you have to think like the other guy, the adversary. You got to be the white hat. You can't be a white hat unless you know how black hat thinks. So there's a lot of needs here for more points of view. How are we going to get people trained on this from underrepresented minorities and women? What's your thoughts? >> Well, as a member of the IEEE Professional Society of Electrical and Electronic Engineers, every year we participate in the engineering week. We deploy our members to local junior high school and high school to talk about our project to promote the study of engineering. But at the same time, we also participate in the science fair that the state of Texas is organizing. Our engineer will be mentoring students, number one, to help them with the project, but number two, to help us identify talent so that we can recruit them further into the field of STEM. One of the participation that we did was the competition of the, what they call Future City, where students will be building a city on a computer simulation. And in recent year, we promote the theme of smart city where city will be connected the individual houses and together into the internet. And we want to bring awareness of cybersecurity into that competition. So we deploy engineer to supervise the people, the students who participate in the competition. We bring awareness not in the technical detail level, but in what we've call the compound level so student will be able to know what required to provide cybersecurity for the smart city that they are building. And at the same time, we were able to identify talent, especially talent in the minority and in the woman, so that we can recruit them more actively. And we also raise money for scholarship. We believe that scholarship is the best way to entice student to continue education at the college level. So with scholarship, it's very easy to recruit them to the field and then push them to go further into the cybersecurity area. >> Yeah, I mean, I see a lot of the parents like, oh, my kid's going to go join the soccer team, we get private lessons, and maybe they'll get a scholarship someday. Well, they only do half scholarships. Anyway. I mean, if they spent that time doing these other things, it's just, again, this is a new life skill, like the Girl Scouts. And this is where I want to get into this whole silo breaking down, because Amy, you brought this up, and Bill, you were talking about it, as well. You got multiple stakeholders here with this event. You've got public, you've got private, and you've got educators. It's the intersection of all of them. It's, again, if those silos break down, the confluence of those three stakeholders have to work together. So let's talk about that. Educators. You guys are educating young minds. You're interfacing with private institutions and now the public. What about educators? What can they do to make cyber better? 'Cause there's no real manual. I mean, it's not like this court is a body of work of how to educate cybersecurity. Maybe it's more recent. There's cutting edge best practices. But still, it's an evolving playbook. What's your thoughts for educators? Bill, we'll start with you. >> Well, I'm going to turn to Amy and let her go first. >> Let you go. >> That's fine. >> I would say as educators, it's really important for us to stay on top of how the field is evolving, right? So what we want to do is we want to promote these tight connections between educators and our faculty and applied research in industry and with industry partnerships. And I think that's how we're going to make sure that we're educating students in the best way. And you're talking about that inner, that confluence of the three different areas. And I think you have to keep those communication lines open to make sure that the information on where the field is going and what we need to concentrate on is flowing down into our educational process. And that works in both ways, that we can talk as educators and we can be telling industry what we're working on and what types of skills our students have and working with them to get the opportunities for our students to work in industry and develop those skills along the way, as well. And I think it's just all part of this really looking at what's going to be happening and how do we get people talking to each other? And the same thing with looking at public policy and bringing that into our education and into these real hands-on experiences. And that's how you really cement this type of knowledge with students, not by talking to them and not by showing them, but letting them do it. It's this learn by doing and building the resiliency that it takes when you learn by doing. And sometimes you learn by failing, but you just pick up and you keep going. And these are important skills that you develop along the way. >> You mentioned sharing, too. That's the key. Collaborating and sharing knowledge. It's an open world and everyone's collaborating. Bill, private-public partnerships. I mean, there's a real, private companies, you mentioned Palo Alto Networks and others. There's a real intersection there. They're motivated. They could, there's scholarship opportunities. Trung points to that. What is the public-private educator view there? How do companies get involved and what's the benefit for them? >> Well, that's what a lot of the universities are doing is to bring in as part of either their cyber centers or institutes people who are really focused on developing and furthering those public-private partnerships. That's really what my role is in all these things is to take us to a different level in those areas, not to take away from the academic side, but to add additional opportunities for both sides. Remember, in a public-private partnership, all entities have to have some gain in the process. Now, what I think is really interesting is the timing on particularly this subject, space and cybersecurity. This has been an absolute banner year for space. The standup of Space Force, the launch of commercial partnership, you know, commercial platforms delivering astronauts to the space station, recovering them, and bringing them back. The ability of a commercial satellite platform to be launched. Commercial platforms that not only launch but return back to where they're launched from. These are things that are stirring the hearts of the American citizens, the kids, again, they're getting interested. They're seeing this and getting enthused. So we have to seize upon that and we have to find a way to connect that. Public-private partnerships is the answer for that. It's not one segment that can handle it all. It's all of them combined together. If you look at space, space is going to be about commercial. It's going to be about civil. Moving from one side of the Earth to the other via space. And it's about government. And what's really cool for us, all those things are in our backyard. That's where that public-private comes together. The government's involved. The private sector's involved. The educators are involved. And we're all looking at the same things and trying to figure out, like this forum, what works best to go to the future. >> You know, if people are bored and they want to look for an exciting challenge, you couldn't have laid it out any clearer. It's the most exciting discipline. It's everything. I mean, we just talk about space. GPS is, everything we do is involved, has to do with satellites. (laughs) >> I have to tell you a story on that right? We have a very unique GPS story right in our backyard. So our sheriff is the son of the father of GPS for the Air Force. So you can't get better than that when it comes to being connected to all those platforms. So we really want to say, you know, this is so exciting for all of us because it gives everybody a job for a long time. >> You know, the kids that think TikTok's exciting, wait till they see what's going on here with you guys, this program. Trung, final word on this from the public side. You're at the Air Force. You're doing research. Are you guys opening it up? Are you integrating into the private and educational sectors? How do you see that formula playing out? And what's the best practice for students and preparing them? >> I think it's the same in every university in the engineering program will require our students to do the final project before graduation. And in this kind of project, we send them out to work in the private industry, the private company that sponsor them. They get the benefit of having an intern working for them and they get the benefit of reviewing the students as the prospective employee in the future. So it's good for the student to gain practical experience working in this program. Sometimes we call that a co-op program. Sometimes we call that a capstone program. And the company will accept the student on a trial basis, giving them some assignment and then pay them a little bit of money. So it's good for the student to earn some extra money, to have some experience that they can put on their resume when they apply for the final, for the job. So the collaboration between university and private sector is really important. When I join a faculty normally there already exist that connection. It came from normally, again, from the dean of engineering, who would wine and dine with companies, build up relationship, and sign up agreement. But it's us professor who have to do the (indistinct) approach to do a good performance so that we can build up credibility to continue the relationship with those company and the student that we selected to send to those company. We have to make sure that they will represent the university well, they will do a good job, and they will make a good impression. >> Thank you very much for a great insight, Trung, Bill, Amy. Amazing topic. I'd like to end this session with each of you to make a statement on the importance of cybersecurity to space. We'll go Trung, Bill, and Amy. Trung, the importance of cybersecurity to space, brief statement. >> The importance of cybersecurity, we know that it's affecting every component that we are using and we are connecting to, and those component, normally we use them for personal purpose, but when we enter the workforce, sometimes we connect them to the important system that the government or the company are investing to be put into space. So it's really important to practice cybersecurity, and a lot of time, it's very easy to know the concept. We have to be careful. But in reality, we tend to forget to to practice it the way we forget how to drive a car safely. And with driving a car, we have a program called defensive driving that requires us to go through training every two or three years so that we can get discount. Every organization we are providing the annual cybersecurity practice not to tell people about the technology, but to remind them about the danger of not practicing cybersecurity and it's a requirement for every one of us. >> Bill, the importance of cybersecurity to space. >> It's not just about young people. It's about all of us. As we grow and we change, as I referenced it, we're changing from an analog world to a digital world. Those of us who have been in the business and have hair that looks like mine, we need to be just as cognizant about cybersecurity practice as the young people. We need to understand how it affects our lives, and particularly in space, because we're going to be talking about people, moving people to space, moving payloads, data transfer, all of those things. And so there's a whole workforce that needs to be retrained or upskilled in cyber that's out there. So the opportunity is ever expansive for all of us. >> Amy, the importance of cybersecurity in space. >> I mean the emphasis of cybersecurity is space just simply can't be over emphasized. There are so many aspects that are going to have to be considered as systems get ever more complex. And as we pointed out, we're putting people's lives at stake here. This is incredibly, incredibly complicated and incredibly impactful, and actually really exciting, the opportunities that are here for students and the workforce of the future to really make an enormous impact on the world around us. And I hope we're able to get that message out to students and to children today, that these are really interesting fields that you need to consider. >> Thank you very much. I'm John Furrier with theCUBE, and the importance of cybersecurity and space is the future of the world's all going to happen in and around space with technology, people, and society. Thank you to Cal Poly, and thank you for watching the Cybersecurity and Space Symposium 2020. (bright music)
SUMMARY :
the globe, it's theCUBE, and the director of the This is for the next generation, and the networks associated with it. By the way, I just want to give you props And I think Amy's going to tell you, You guys have a great and out of the classroom. and you got a lot of talent, and on the ground control station, and in the virtual hallways One of the ways that we engineering is the theme. and to be able to work in teams And Bill also mentioned the cloud. and the components that we have, in changes in the source code. and looking at the greater impact and what you found. thinking, your thoughts. and the system manager who and by showing the greater impact and we're going to get into women in tech So that's the area that we need to target going to get these kids to be a white hat hacker? the name, who works in the space industry because the answer we normally get and say most white hackers and see the benefit as a First of all, the challenge stuff is, and other devices to use. This is the aspect of fun. and out of the classroom. and make it fun for the Jobs and Woz building the Mac, and developers of the program and the drop-off, that the girls are developing, and a new kind of badge. Just in the grind of your fun day. and then push them to go further and now the public. Well, I'm going to turn and building the resiliency that it takes What is the public-private and we have to find a way to connect that. It's the most exciting discipline. So our sheriff is the You know, the kids that and the student that we selected on the importance of the way we forget how Bill, the importance and have hair that looks like mine, Amy, the importance of of the future to really and the importance of
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Bryan Liles, VMware | KubeCon + CloudNativeCon NA 2019
>>Ly from San Diego, California. It's the cube covering to clock in cloud native con brought to you by red hat, the cloud native computing foundation and its ecosystem Marsh. >>Welcome back to San Diego. I'm Stewman and my cohost is Justin Warren. And coming back to our program, one of our cube alumni and be coach hair of this coupon cloud native con prion Lyles who is also a senior staff engineer at VMware. Brian, thanks so much for joining us. Thanks for having me on. And do you want to have a shout out of course to a Vicky Chung who is your coach hair. She has been doing a lot of work. She came to our studio ahead of it to do a preview and unfortunately she's supposed to be sitting here but a little under the weather. And we know there was nothing worse than, you know, doing travel and you know, fighting an illness. But she's a little sick today, but um, uh, she knows that we'll, we'll, we'll still handle it. Alright, so Brian, 12,000 people here in attendance. >>Uh, more keynotes than most of us can keep a track of. So, first of all, um, congratulations. Uh, things seem to be going well other than maybe, uh, choosing the one day of the year that it rained in, uh, you know, San Diego, uh, which we we can't necessarily plan for. Um, I'd love you to bring us a little bit insight as to some of the, the, the goals and the themes that, uh, you know, you and Vicki and the, the, the, the, the community we're, we're looking at for, for this coupon. So you're right, let's help thousand people and so many sponsors and so many ideas and so many projects, it's really hard to have a singular theme. But a few months ago we came up with was, well, if, if Kubernetes in this cloud software make us better or basically advances, then we can do more advanced things. >>And then our end users can be more advanced. And it was like a three pong thing. And if you look, go back and look at our keynotes, he would say, Hey, we're looking at our software. Hey, we're looking at an amazing things that we did, especially cat by that five G keynote yesterday. And the notice that we had, it was me talking about how we could look forward and then, and then notice we had in talking about security and then we had Walmart and target talking about how they're using it and, and that was all on purpose. It's trying to tell a story that people can go back and look at. Yeah, I liked the, the message that you were, you were trying to put out there around how we need to make Kubernetes a little bit easier, but how we need to change the way that we talk about it as well. >>So maybe you could, uh, fill us in a little bit more. Let's say, unfortunately, Kubernetes is not going to get an easier, um, that's like saying we wish Linux was easier to use. Um, Linux has a huge ABI and API interface. It's not going to get easier. So what we need to do is start doing what we did with Linux and Linux is the Colonel. Um, this should be some Wars happened over the years and you notice some distributions are easier to use. Another. So if you use the current fedora or you the current Ubuntu or even like mint, it's getting really easy to use. And I'm not suggesting that we need Kubernetes distributions. That's actually the furthest thing, but we do need to work on building our ecosystem on top of Kubernetes because I mentioned like CIS CD, um, observability security audit management and who knows what else we need to start thinking about those things as pretty much first-class items. >>Just as important as Kubernetes. Kubernetes is the Colonel. Yeah. Um, in the keynotes, there's, as you said, there's such a broad landscape here. Uh, uh, I've heard some horror stories that people like, Oh, Hey, where do I start? And they're like, Oh, here's the CNCF landscape. And they're like, um, I can't start there. There's too much there. Uh, you, you picked out and highlighted, um, some of the lesser known pieces. Uh, th there's some areas that are a little bit mature. What, what are some of the more exciting things that you've seen going on right now, your system and this ecosystem? >> Um, I'm not even gonna. I highlighted open policy agent as a, as an interesting product. I don't know if it's the right answer, actually. I kind of wish there was a competitor just so I could determine if it was the right answer. >>But things like OPA and then like open telemetry, um, two projects coming together and having even bigger goals. Uh, let's make a severability easy. What I would also like to see is a little bit more, more maturity and the workflow space. So, you know, the CII and CD space. And I know with Argo and flux merging to Argo flux, uh, that's very interesting. And just a little bit of a tidbit is that I, I also co-chair the CNCF SIG application delivery, uh, special interest group, but, uh, we're thinking about that, that space right there. So I would love to see more in the workflow space, but then also I would like to see more security tools and not just old school check, check, check, but, um, think about what Aqua security is doing. And I'm, I don't know if they're now Snick or S, I don't know how to say it, but, um, there's, there's companies out there rethinking security. >>Let's do that. Yeah. I spoke to Snick a couple of days ago and it's, I'm pretty sure it's sneak. Apparently it stands for, so now you know, which that was news to me that, so now I know interesting. But they have a lot of good projects coming up. Yeah. You mentioned that the ecosystem and that you like that there's competitors for particular projects to kind of explore which way is the right way of doing things. We have a lot of exhibitors here and we have a lot of competitors out there trying to come into this ecosystem. It seems to actually be growing even bigger. Are we going to see a period of consolidation where some of these competing options, we decided that actually no, we don't want to use that. We want to go over here. I mean according to crossing the chasm, yes, but we need to figure out where we are on the maturity chart for, for the whole ecosystem. >>So I think in a healthy, healthy ecosystem, people don't succeed and products go away, but then what we see is in maybe six months or a year or two later, those same founders are out there creating new products. So not everyone's going to win on their first shot. So I think that's fine because, you know, we've all had failures in the past, but we're still better for those failures. Yeah, I've heard it described as a kind of Cambridge and explosion at the moment. So hopefully we don't get an asteroid that comes in and, uh, and hopefully it is out cause yeah. Um, one of the things really, really noticed is, uh, if you went back a year or even two years ago, we were talking about very much the infrastructure, the building blocks of what we had. Uh, I really noticed front and center, especially in the keynote here, talking a lot about the workload. >>You're talking about the application. We're talking about, uh, you know, much more up the stack and uh, from kind of that application, uh, uh, piece down, even, uh, some friends of mine that were new to this ecosystem was like, I don't understand what language they're talking. I'm like, well, they're talking to the app devs. That's why, you know, they're not speaking to you. Is that, was that intentional? >> Well, I mean for me it is because I like to speak to the app devs and I realized that infrastructure comes and goes. I've been doing this for decades now and I've seen the rise of Cisco as, as a networking platform and I've seen their ups and downs. I've worked in security. But what I know is fundamentals are, are just that. And I would like to speak to the developers now because we need to get back to the developers because they create the value. >>I mean the only people who win at selling via our selling Kubernetes are vendors of Kubernetes. So, you know, I work for one and then there's the clouds and then there's other companies as well. So the thing that stays constant are people are building applications and ultimately if Kubernetes and the cloud native landscape can't take care of those application developers remember happened, remember, um, OpenStack, and not in like a negative way, but remember OpenStack, it got to be so hard that people couldn't even focus on what gave value. >> Unlike obvious fact leaves on it. It's still being used a lot in, in service providers and so on. So technology never really goes away completely. It just may fade off and live in a corner and then we move on to whatever's the next newest and greatest thing and then end up reinventing ourselves and having to do all of the same problems again. >>It feels a little bit like that with sometimes the Kubernetes way where haven't we already sold this? Linux is still here, Linux is still, and Linux is still growing. I mean Linux is over Virgin five right now and Linux is adapting and bringing in new things in a Colonel and moving things out to the user land. Kubernetes needs to figure out how to do that as well. Yeah, no Brian, I think it's a great point. You know, I'm an infrastructure guy and we know the only reason infrastructure exists is to serve up that application. What Matt managed to the business, my application, my data. Um, you and your team have some open source projects that you're involved in. Maybe give us a little bit about right? So oxen is a, so let me tell you the quick story. Joe Beda and I talked about how do we approach developers where they are. >>And one thing came up really early in that conversation was, well, why don't we just tell developers where things are broken? So come to find out using Kubernetes object model and a little bit of computer science, like just a tiny little bit. You can actually build this graph where everything is connected and then all you need to do then is determine if for any type of object, is it working or is it not working? So now look at this. Now I can actually show you what's broken and what's not broken. And what makes octane a little bit different is that we also wrapped it with a dashboard that shows everything inside of a Kubernetes cluster. And then we made it extensible. And just, just a crazy thing. I made a plugin API one weekend because I'm like, Oh, that would be kind of cool. And just at this conference alone, nine to 10 people to walk up to me and said, Oh, um, we use oxygen and we use your plugin system. >>And now we've done things that I can't imagine, and I think I might've said this, I know I've said it somewhere recently, but the hallmark of a good platform is when people start creating things you could never imagine on it. And that's what Linux did. That's what Kubernetes is doing. And octane is doing it in the small right now. So kudos to me and me really and my team that's really exciting. So fry, Oakton, Coobernetti's and Tansu both are seven sided. Uh, was, was that, that, that uh, uh, moving to, uh, to, to eight, uh, so no marketing. Okay. And I don't profess to understand what marketing is. Someone just named it. And I said, you know what, I'm a developer. I don't really mind w as long as you can call it something, that's fine. I do like the idea that we should evolve the number of platonic solids. >>There's another answer too. So if you think about what seven is, it, um, people were thinking ahead and said, well, someone could actually take that and use it as another connotation. So I was like, all right, we'll just get out of that. That's why it's called octane, but still nautical theme. Okay, great. Brian. So much going on. You know, even outside of this facility, there's things going on. Uh, any hidden gems that just the, you know, our audience that's watching or people that we'll look back at this event and say, Hey, you know, here's some cool little things there. I mean, they hit the Twitters, I'm sure they'll see the therapy dogs and whatnot, but you know, for the people geeking out, some of those hidden gems that you'd want to share. Um, some of the hidden gems or I'll, I'll throw up to, um, watch what these end-user companies are doing and watch what, like the advanced companies like Walmart and target and capital one are doing. >>I just think there's a lot of lessons to be learned and think about this. They have a crazy amount of money. They're actually investing time in this. It might be a good idea. And other hidden gyms are, are companies that are embracing the, the extension model of Kubernetes through custom resource definitions and building things. So the other day I had the tests on, on the stage, and they're not the only example of this, but running my sequel and Coobernetti's and it pretty much works all well, let's see what we can run with this. So I think that there's going to be a lot more companies that are going to invest in this space and, and, and actually deliver on these types of products. And, and I think that's a very interesting space. Yeah. We, we spoke to Bloomberg just before and uh, we talked to the tests, we spoke to Subaru from the test yesterday. >>Uh, seeing how people are using Kubernetes to build these systems, which can then be built upon themselves. Right. I think that's, that's probably for me, one of the more interesting things is that we end up with a platform and then we build more platforms on top of it. But we, we're creating these higher levels of abstraction, which actually gets us closer to just being able to do the work that we want to do as developers. I don't need to think about how all of the internals work, which again to your keynote today is like, I don't want to write machine code and I just want to solve this sort of business problem. If we can embed that into the, into this ecosystem, then it just makes everyone's lives much, much easier. So you basically, that is my secret. I'm really, I know people hate it for attractions and they say they will, but no one hates an abstraction. >>You don't actually turn the crank in your motor to make the car run. You press the accelerator and it goes. Yeah. Um, so we need to figure out the correct attractions and we do that through iteration and failure, but I'm liking that people are pushing the boundaries and uh, like Joe beta and Kelsey Hightower said is that Kubernetes is a platform of platforms. It is basically an API for writing API APIs. Let's take advantage of that and write API APIs. All right. Well, Brian, thank you. Thank Vicky. Uh, please, uh, you know, share, congratulations to the team for everything done here. And while you might be stepping down as, or we do hope you'll come and join us back on the cube at a future event. No, I enjoyed talking to you all, so thank you. Alright, thanks so much Brian for Justin Warren we'll be back with more of our water wall coverage. CubeCon cloud native con here in San Diego. Thanks for watching the queue.
SUMMARY :
clock in cloud native con brought to you by red hat, the cloud native computing foundation And we know there was nothing worse than, you know, doing travel and you know, uh, you know, you and Vicki and the, the, the, the, the community we're, we're looking at for, And the notice that we Kubernetes is not going to get an easier, um, that's like saying we wish Linux was easier to use. Um, in the keynotes, there's, as you said, there's such a broad landscape I don't know if it's the right answer, actually. I don't know if they're now Snick or S, I don't know how to say it, but, um, You mentioned that the ecosystem and that you like that there's competitors So I think that's fine because, you know, we've all had failures in the We're talking about, uh, you know, much more up the stack and uh, to speak to the developers now because we need to get back to the developers because they create the value. I mean the only people who win at selling via our selling Kubernetes are vendors of Kubernetes. It just may fade off and live in a corner and then we move on to whatever's the next newest and greatest and moving things out to the user land. And just at this conference alone, nine to 10 people to walk up to me and said, And I don't profess to understand what any hidden gems that just the, you know, our audience that's watching or people that we'll look back at I just think there's a lot of lessons to be learned and think about this. I don't need to think about how all of the internals work, which again to your keynote today is like, Uh, please, uh, you know, share, congratulations to the team for everything done
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David Raymond, Virginia Tech | AWS Imagine 2019
>> from Seattle WASHINGTON. It's the Q covering AWS Imagine brought to you by Amazon Web service is >> Hey, welcome back already, Jeffrey. Here with the cue, we're in downtown Seattle at the AWS. Imagine, Edie, you event. It's a small conference. It's a second year, but it'll crow like a weed like everything else does the of us. And it's all about Amazon and a degree. As for education, and that's everything from K through 12 community college, higher education, retraining vets coming out of the service. It's a really big area. And we're really excited to have fresh off his keynote presentations where he changed his title on me from what it was >> this morning tow. It was the senator duties >> David Raymond, the director of what was the Virginia Cyber Range and now is the U. S. Cyber range. Virginia Tech. David, Great to see you. >> Yeah, Thank you. Thanks. So the Virginia cyber age actually will continue to exist in its current form. Okay, Well, it'll still serve faculty and students in the in the Commonwealth of Virginia, funded by the state of Virginia. Now the U. S. Cyber Angel fund will provide service to folks outside over, >> so we jumped ahead. So? So it's back up. A step ladder is the Virginia, >> So the Virginia Cyber Range provides courseware and infrastructure so students could do hands on cyber security, educational activities in Virginia, high schools and colleges so funded by the state of Virginia and, um provides this service at no charge to the schools >> and even in high school, >> even in high school. Yes, so now that there are now cybersecurity courses in the Virginia Department of Education course catalogue as of two years ago, and I mean they've grown like wildfire, >> I'm just so a ton of talk here about skills gap. And there's tremendous skills gap. Even the machine's gonna take everybody's job. There's a whole lot of jobs are filled, but what's interesting? I mean, it's the high school angle is really weird. I mean, how do you Most high school kids haven't even kind of clued in tow, privacy and security, opting in and opting out. It's gotta be a really interesting conversation when now you bring security into that a potential career into that and directly reflects on all those things that you do on your phone. >> Well, I would argue that that's exactly the problem. Students are not exposed to cyber security, you know. They don't want the curia potentials are they really don't understand what it is we talked about. We talked about teenagers being digital natives. Really? They know how to use smartphones. They know how to use computers, but they don't understand how they work. And they don't understand the security aspects that go along with using all this technology. And I would argue that by the time a student gets into college they have a plan, right? So I have a student in college. He's he's gonna be a doctor. He knows what a doctor is. He heard of that his whole life. And in high school, he was able to get certified as a nursing assistant. We need cyber security in that same realm, right? If we start students in high school and we and we expose them to cybersecurity courses, they're all elective courses. Some of the students will latch onto it, and I'll say, Hey, this is what I want to be when I grew up. And in Virginia, we have we have this dearth of cyber security expertise and this is true across the country. In Virginia, right now, we have over 30,000 cyber security jobs that are unfilled. That's about 1/3 of the cyber security jobs in this state. And I mean, that's a serious problem, not only in Virginia but nationwide. And one of the ways to fix that is to get high school students exposed to cybersecurity classes, give them some real hands on opportunities. So they're really doing it, not just learning the words and passing the test, and I mean really again in Virginia, this is this is grown like wildfire and really thinks revolutionized cybersecurity education in the state. >> And what are some of the topics that say, a high school level, where you know you're kind of getting versed on the vocabulary and the terminology vs when they go into into college and start to take those types, of course, is >> yeah, so in Virginia, there's actually cybersecurity courses across the C T E career pathways. And so SETI is the career and technical education curricula. And so there are courses like cyber security and health care, where students learn about personal health data and how to secure that specific specific kinds of data, they learn about the regulations behind that data. There's healthcare in manufacturing, where students learn about industrial control systems and you know how those things need to be secured and how they're different from a laptop or a phone. And the way those air secured and what feeds into all of those courses is an introductory course. Cyber security fundamentals, where students learn some of the very basics they learn the terminology. They learn things like the C I. A. Triad right, confidentiality, integrity and availability of the three basic components of security that you try to maintain for any system. So they start out learning the basics. But still they're doing that hands on. So they're so they're in a network environment where they see that you know that later on in the course during Capstone exercises, they might see someone trying to attack a computer that they're that they're tasked to defend and a defender of what does that look like? What are the things that I'm going to do? That computer? You know, I might install anti virus. I might have a firewall on the computer. And how do I set that up and etcetera etcetera. So high school start with the basics. As as students progressed through their high school years, there are opportunities to take further more advanced classes in the high schools. And then when they get to college, some of those students are gonna have latched onto cyber security as a potential career field. Now, now we've got him right way, get him into the right into the right majors and into the right courses. And our hope is that that's gonna sort of kick start this pipeline of students in Virginia colleges, >> right? And then I wonder if you could >> talk a little bit about the support at the state level. And it's pretty interesting that you had him from the state level we heard earlier today about supported the state level. And it was Louisiana for for another big initiative. So you know that the fact that the governor and the Legislature are basically branding this at the state level, not the individual school district level, is a pretty strong statement of the prioritization that they're putting on this >> that has been critical to our success. If we didn't have state level support, significant state level support, there's no way we could be where we are. So the previous governor of Virginia, Terry McAuliffe, he latched on to cyber security education as one of his signature initiatives. In fact, he was the president of the State Governors Association, and in that role he cybersecurity was one of his condition. So so he felt strongly about educating K 12 education college students feeding that cybersecurity pipeline Onda Cyberangels one of one of a handful of different initiatives. So they were veterans scholarships, and there were some community college scholarships and other other initiatives. Some of those are still ongoing so far are not. But but Cyber Range has been very successful. Funded by the state provides a service at no cost to high schools and colleges on Dad's Been >> critically, I can't help. We're at our say earlier this year, and I'm just thinking of all the CEOs that I was sitting with over the course of a couple of days that are probably looking for your phone number right now. Make introduction. But I'm curious. Are are the company's security companies. I mean, Arcee is a huge show. Amazon just had their first ever security conference means a lot of money being invested in this space. Are they behind it? Have you have you looked for in a kind of private company participation to help? Because they desperately need these employees? >> Definitely. So we've just started down that road, Really? I mean, our state funding has kept us strong to this point in our state funding is gonna continue into the foreseeable future. But you're right. There are definitely opportunities to work with industry. Certainly a DBS has been a very strong partner of our since the very beginning. They really I mean, without without the help of some, some of their cloud architects and other technical folks way could not have built what we built in the eight of us. Cloud. We've also been talking to Palo Alto about using some of their virtual appliances in our network environments. So yeah, so we're definitely going down the road of industry partners and that will continue to grow, I'm sure >> So then fast forward today to the keynote and your your announcement that now you taking it beyond just Virginia. So now it's the U. S. Cyber range. Have that come apart? Come about. What does that mean? >> Yes, So we've been We've been sharing the story of the Virginia cyber range for the last couple of years, and I goto national conferences and talk about it. And, um, just to just sort of inform other states, other other school systems what Virginia's doing. How could you? How could you potentially match what we're doing and what The question that I keep getting is I don't want to reinvent the wheel. How can I buy what you have? And that's been sort of a constant drumbeat over the last couple of years. So we decided fairly early on that we might want to try to expand beyond Virginia, and it just sort of the conditions were right about six months ago. So we set a mark on the wall, he said. In Summer of 2019 we're gonna make this available to folks outside of Virginia. And so, so again, the Virginia Cyberangels still exist. Funded by the Commonwealth of Virginia, the U. S cyber range is still part of Virginia Tech. So within Virginia Tech, but we will have to we will have to essentially recoup our costs so we'll have to spend money on cloud infrastructure and We'll have to spend salary money on folks who support this effort. And so we'll recoup costs from folks that are outside of Virginia using our service. But, um, we think the costs are gonna be very competitive compared to similar efforts. And we're looking forward to some successes here. >> And do you think you're you're kind of breakthrough will be at the high school level, the You know, that underground level, you know, where do you kind of see the opportunities? You've got the whole thing covered with state support in Virginia. How does that get started in California? How's that get started here? Yeah, that's a Washington state. >> That's a great question. So really, when we started this, I thought we were building a thing for higher ed. That's my experience. I've been teaching cyber security and higher ed for several years, and I knew I knew what I would want if I was using it, and I do use it. So I teach classes at Virginia Tech Graduate program. So I I used the Virginia side in my class, and, um, what has happened is that the high schools have latched onto this as I mentioned, and Most of our users are high schools. In Virginia, we have 180. Virginia High School is using the Virgin Cyber. That's almost >> 188 1 >> 180. That's almost half the high schools in the state using the Virginia cyber age. So we think. And if you think about, you know, higher. Ed has been teaching cybersecurity classes that the faculty members who have been teaching them a lot of them have set up their own network infrastructure. They have it set up the way they want it, and it ties into their existing courseware, and you know they're going to use that, At least for now. What we provide is is something that makes it so that a high school or a community college doesn't have to figure out how to fund or figure out how to actually put this network architecture together. They just come to us. They have the flexibility of the flexibility to use, just are very basic plug and play network environments, or they have flexibility to, um, make modifications depending on how sophisticated they themselves are with with, you know, manipulating systems and many playing the network so so Our expectation is that the biggest growth is going to be in the high school market, >> right? That's great, because when you say cyber range God, finally, Donna me use it like a target range. It's like a place to go practice >> where the name comes from, right? >> Absolutely. If I finally like okay, I get it. So because it's not only the curriculum and the course where and everything else but it's actually an environment, it depends on the stage things and do things exactly >> So students could d'oh offensive, offensive and defensive cybersecurity activities. And so early on, when we were teaching students howto hack essentially in colleges, you know, there were people who were concerned about that on the military case we make for that is you can't teach somebody how to defend unless they understand how they're gonna be attacked. The same is true in this case. So all of our all of our course, where has lots of ethics and no other legal and other other discussions embedded throughout. So students understand the implications of what their actions would be if they do it somewhere else. And, um, right, these are all isolated network environments their places where students can get hands on in a place where they can essentially do whatever they want without causing trouble on the school network or on the Internet. And it's very much akin to a rifle range, >> right? Like you said, you can have different scenarios. And I would imagine there's probably gonna be competitions of you think. Fact. You know what's going on in the robotics world for lots of all these things, right? Like white hat, black hat hacker. Well, very, very exciting. David, Congratulations. And it sounds like you're well on your way. Thanks. Great. Alright, >> He's David. I'm Jeff. You're watching The Cube were at Washington State Convention Centre just across the street at a W s. Imagine. Thanks for watching. We'll see you next time. >> Thanks.
SUMMARY :
AWS Imagine brought to you by Amazon Web service else does the of us. this morning tow. David Raymond, the director of what was the Virginia Cyber Range and now is the U. So the Virginia cyber age actually will continue to exist in its current form. A step ladder is the Virginia, Yes, so now that there are now cybersecurity courses in the Virginia Department of Education I mean, it's the high school angle is really weird. That's about 1/3 of the cyber security jobs in this state. And the way those air secured and what feeds into all of those courses is And it's pretty interesting that you had him from the Funded by the state provides a service at no cost to high schools and colleges on Dad's Been all the CEOs that I was sitting with over the course of a couple of days that are probably looking in our state funding is gonna continue into the foreseeable future. So now it's the U. S. Cyber range. And so, so again, the Virginia Cyberangels still exist. the You know, that underground level, you know, happened is that the high schools have latched onto this as I mentioned, and Most of our users so Our expectation is that the biggest growth is going to be in the high school market, That's great, because when you say cyber range God, finally, Donna me use it like a target range. So because it's not only the curriculum and the course where and everything So all of our all of our course, where has lots of you think. the street at a W s. Imagine.
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Annabel Chang, Alaska Airlines | Alaska Airlines Elevated Experience 2019
(upbeat music) >> Hey, welcome back everybody, Jeff Frick here with theCube. We're at San Francisco International Gate 54B, at the Alaska Elevated Experience Event. It's pretty exciting, they're really used the opportunity on the Virgin integration, to kind of rebrand everything. Redo the planes, add a lot of new technology, and we're really happy to have our next guest , she's Annabel Chang, she's the vice president of the Bay area for Alaska. Annabelle great seeing you. >> Thank you for having me. >> So congratulations on the event,-- >> Yes. >> I'm sure there's a lot of work that went into this thing. >> Just to say the least, yes. >> So in your remarks during the pressor you spent a lot of time talking about the community involvement >> Yes >> I think you said that you guys invested over a million dollars in kind of local community >> Yes >> Types of activity. So highlight a couple of those organizations and why is it important for Alaska to play in the community that has nothing to do with me getting on an airplane and flying to Seatag. >> Ah, well it actually has everything to do with that. For example, last year we partnered up with the San Jose Mayor's office and the San Jose Public Library Foundation to offer the first ever free coding camp for girls. It was a week long coding camp. Parents didn't have to worry about providing breakfast or lunch. We had it all taken care of. Why does it matter to Alaska Airlines? We also need engineers to help create the apps, to help run the planes and it is super important that we have a diverse workforce that represents our community. Whether we fly and all of the focus that are onboard, as well. >> Right, so that's pretty interesting. Cause I don't think most people would think of you doing that, right? That's a little bit outside the seat mile, kind of calculation and really investing in the community. >> Yes >> A lot of conversation too about the investment in this terminal. You guys are at all 3 Bay Area airports thank you very much. I like to be able to hop on a plane if I'm delayed. >> Yeah >> But you guys are making a big investment here at SFO. >> Yes, so actually I will add a couple of things. We actually are at 6 Northern California airports. So in addition to our big Bay Area airports, we have flights out of Santa Rosa, right into wine country, Monterey and Sacramento. >> Flights out of Santa Rosa? >> Yes. You can bring that wine right onboard. Not, not a problem. Which is really exciting. But last week we just announced that we are going to be opening up a San Francisco lounge. 8500 sq ft. in 2020 on the third floor. You'll have stunning views of the runway. It'll be like nothing else. It'll be the highest domestic lounge at SFO. >> Right. I was wondering if you could just talk about, a little bit about, thinking about the entire customer experience. I had really interesting interview at GE Aviation. >> Yes >> Years ago, where even GE was thinking about kind from the time you leave your door at your house to the arrive at your destination, and all kind of that whole experience between. When you guys talk about lounges, and terminals, and gates, you really are trying to take a much more wholistic view then simply the travel of actual miles in the air. >> 100 percent. It is all about the guest experience. We are trying to be your favorite airline. And we have to earn that loyalty. So from the moment that you are thinking about booking the flight, we already want that to be as easy of a process as possible. From the moment that you deplane and get your bags. And hopefully, we are always looking for ways to be innovative. So, you know many years ago, Alaska Airlines was the first ever to have the kiosks and mobile check-in. And we continue to look for ways to be top in the field. And actually in flight, I'm proud to share that we have the most free movies in the sky, of any airlines. All I tend to watch a few of the same movies over and over again But literally you could scroll, scroll, scroll. It goes from A to Z. Most people kind of get stuck in like the Gs. >> They don't make it past the Gs. >> Yeah, but I promise there's some goodies in the back of the alphabet. >> Right, to just kind of close. You know you talk about WiFi, and you talked about movies, about kind of the role of technology and how Alaska continues to be innovative, leveraging technology with that, with the lounge, with the new C configurations. >> Yeah >> How important to you guys to be able to execute your vision. >> So we want to be your top west coast airline. And the west coast is obviously the tech hub of the entire world. So we know that our travelers care very much about technology. So we're looking ways creative, to make sure that everyone has power. As I always say ABC, always be charging. >> Right, right. >> So we want to make sure your tablets, your phone, your laptop is always available to charge. And we are looking for ways to be creative. So, for example, we know that everyone has personal mobile phones or laptops now. And we're looking for ways to make sure we can take advantage of that technology and offer it to you. >> Right. >> I know, number 1, fast WiFi is going to be key to our success. >> Well Annabel, thanks for taking a few minutes. We look forward to getting on the plane here >> Yeah. >> In a few minutes and >> We're going to have some ice cream aren't we. >> Oh we're going to have ice cream? Yes >> Salt and straw, you don't have to wait in line hopefully. >> Yeah, thank you. >> She's Annabel, I'm Jeff >> Thank you. >> You're watching theCube, we're here at SFO, Gate 54B. Soon we'll be at 35,000 feet. Thanks for watching. >> Awesome >> Catch you next time >> (upbeat music)
SUMMARY :
on the Virgin integration, to kind of rebrand everything. of work that went into this thing. in the community that has nothing to do the San Jose Public Library Foundation to offer kind of calculation and really investing in the community. I like to be able to hop on a plane if I'm delayed. So in addition to our big Bay Area airports, in 2020 on the third floor. I was wondering if you could just talk about, kind from the time you leave your door at your house So from the moment that you are thinking in the back of the alphabet. about kind of the role of technology and How important to you guys to be able to execute So we want to be your top west coast airline. So we want to make sure your tablets, I know, number 1, fast WiFi is going to be key We look forward to getting on the plane here You're watching theCube, we're here at SFO,
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René Dankwerth, RECARO Aircraft Seating Americas, LLC | Alaska Airlines Elevated Experience 2019
(upbeat music) >> Hey welcome back, Jeff Rick here with theCUBE. We're in San Francisco International, actually at gate 54B if you're trying to to track us down. It's the Alaska Airlines improved flight experience launch event. A lot of vendors here, they're rebranding their planes, they've rebranded all the Virgin Airbus planes, and they've taken that opportunity to add a lot of new innovations. So we're excited to be here, to talk to some of the people participating, and our first guest. It's Rene Donkworth, he is the general manager of Aircraft Seating America's for Recaro. Rene, great to see you. >> Thank you, great to be here. >> So I've seen a lot of people are familiar with the Recaro seats, we think of them as racing seats or, you know, upgrading our cars when we were kids, everybody wanted a Recaro seat. I had no idea you guys played such a major role in aviation. >> Absolutely. And we are since the early 70s already in the aircraft seating business, and really a major player, a global player in this business and you know it's a very long term experience and people are often flying and they're sitting on an aircraft and to be comfortable in traveling is very important and it's our mission. >> Right, it's funny because people probably usually don't think of the seat specifically until they're uncomfortable or, you know, they're in it. But you've got a lot of technology and a lot of innovation in the past but also some of these new seats that you're showing here today. >> Right. So we are showing the seat for first class here that we have displayed for Alaska Airlines, and we developed together in a very intensive process, a lot of thing on the seat here. We have a memory foam cushion with netting, a six way head rest which overall comes to a very comfortable seating experience for the passenger, and that's really one step ahead of other products, and we went through a very intensive process with Alaska and we are proud to present it and to see the roll out now because it's exciting. If you've worked all the time on such a project to see it's flying now. >> So there's a couple components to this seat, right? There's obviously the safety, its' got to stay bolted on, but you've got kind of this limited ergonomic space in terms of what the pitch is from one seat to the other. What are some of the unique challenges there and what are some of the things you guys have done to operate, you know, in kind of a restrained space? >> Of course it's always to optimize everything with the given conditions that you have. But really looking into the small details. Reduced pressure points on the body, we are using kind of pressure mapping methods to develop that together with the customer, looking into a cushy experience for the passenger, optimizing it so that you have really kinds of luxury feeling on the seat. But in addition it's also important to look into solutions like content. How is content provided and what kind of tablet integration is there, so we have very smart solutions there that we are showing today with the right viewing angles there's the right power, the high power USB which support the power, so the overall package needs to be optimized, and that's what we are working with. >> And that's where I was going to go next, is when you're sitting there for 2 hours, 5 hours, 10 hours now we're talking about 20 hour flights, right, some of these crazy ones, people are doing things in their seat. They're not just sitting, as you said. They want power, they want connectivity, they want to watch their movie on their laptop or their tablet or their phone. So you guys have really incorporated kind of that next gen entertainment experience into this new seat. >> Right. So as I explained, there is a lot about tablet integration, not only for the first class as well also for the economy class that you can see today that you can experience. But there's also a lot about stowage in total. You know, stowage is always a big topic. Where do you stow your belongings? And there you will also see here smart solutions, lots of stowage options. For example also on the coach class seat you can use the tablet, you have the right viewing angle. In addition you can fold or unfold the table, you can use the stowages, so everything is really optimized in the details. >> And this is a huge kind of change in thought process when you think of the entertainment world, right, where it used to be you have a projector TV and then they put individual seat screens, but the airlines woke up and figured out everyone's already packing their screen of choice so how do we support that experience versus putting our own screen on that seat. >> Yeah, that's where we are going, and if you look into today's passengers almost everybody has his own tablet or iPhone or whatever with him, so it's important to be able to stow everything, to connect every kind of device, to have the power. But I think then the content is really important to be provided. The integrated solutions are not so important anymore. >> Right, well Rene congratulations and enjoy the flight and seeing all your hard work up in the air. >> Thank you very much. >> Alright, he's Rene, I'm Jeff, we're at the San Fransisco International Gate 54B at the Alaska Airlines Elevated Flight Experience. Thanks for watching.
SUMMARY :
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Kim Malek, Salt & Straw | Alaska Elevated Experience 2019
(upbeat music) >> Hey welcome back everybody. Jeff Frick here with theCUBE. We're at San Francisco International at Gate 54B if you want to stop by and say hello. We're here for Alaska's Elevated Flying Experience launch. It's really an interesting opportunity. Alaska took advantage of the purchase of Virgin to kind of rethink the brand, rethink the branding of the planes, and add a bunch of new amenities. This is the one that you're going to care about more than any of the others, and we're really excited to have the founder and CEO of Salt & Straw the ice cream, Kim Malek. >> Hi! >> Great to meet you! >> Thank you! >> I am a huge fan! >> Aw! I appreciate that. >> I don't know how many hours I've stood in line and burned, waiting to get into your restaurant in Portland. >> Aw, thank you so much! >> So for folks that haven't stood in line for their Salt & Straw, give us a quick update on Salt & Straw, who you guys are, what you're all about. >> Yeah, so we started actually in 2011 as a little push cart which is a big deal in Portland, and we've grown now to 19 shops up and down the West Coast. We make all of our ice cream in 5 gallon batches, so we savor the smallest and we're the largest small batch ice cream company in the world and we're excited to have this new partnership with Alaska. >> Right, so I don't know kind of what the official industry categories are, but you would certainly be like in the super rich premium category. (laughter) Right. Really, really rich ingredients, fresh ingredients >> Yeah >> crazy flavors. >> So, each city that we operate in we make a different menu, so it reflects that city's local flavors, what's going on with the food scene and we make everything in house, so whether it's a brownie or rendering bone marrow, or making gummy bears ourselves, it's all made in house with great great care and love. >> I'm just curious if you have a feel for, you know, what is the formula for your success? Right, it's ice cream. There's a lot of ice cream choices, of course Farrell's was one of my favorite back at Portland >> Aw, I love Farrell's. Yeah. >> and they don't have that anymore at the zoo. But, what are some of the secrets to have, you know, "a commodity product" if you will, it's ice cream, but to build such a passionate following and really have people that are so connected to the product and the brand? >> Yeah, well we feel so fortunate to have this loyal following and I think it's really, you know we invest a lot in earning people's business and earning that attention, and so like I said, we have a different menu in every city that we operate in, we change our menu every 4 weeks, so it's reflective of what's happening locally and seasonally, and then when you come into our store, we try to offer a pretty special experience, so from the store design to the way we take care of people, they can sample through the whole menu. I was just at one of our stores and a customer said this is like a wine tasting, I mean I'm tasting all of these flavors, hearing the stories behind how they were made, and the collaborations that went into it, so we pack a lot into the experience. >> Right and so it's interesting that we are here at Alaska because Ben and the opening talked about really the culture and about people because the seat, it's kind of the same thing, a seat mile is a seat mile, so how do you differentiate your product and your offering, and he talked about values and wanting to work with companies that reflect the similar values. You're here, so tell the people why are you here at the Alaska event? >> I love that he talked about values. I noticed that as well and you know I think that's definitely one thing that we share, is a care for the people first and foremost. I mean, we scoop ice cream, but you know we offer people I think four days of training before they show up to actually start scooping ice cream, and that's all about you know, how to create connections with people, how to have a really special experience when someone is standing in front of you and how to connect. So, you know, we invest a lot in our team and I think that really shines through in the way that they take care of customers and I definitely see that when I fly with Alaska Airlines and it was one of the reasons I was so excited to be able to partner with them. >> Right, so we got to tell the people, so you can now get Salt & Straw on Alaska Airlines. >> Yeah, that's right, so just for a couple of months now we've been offering a little single serve container that we actually developed in conjunction with Alaska Airlines, so they helped us design the packaging, so that it would really fit with the experience that they were offering and then we launched it in the air and we don't really sell ice cream outside of our stores very much, so it was really a big deal to work with them on this project. >> Yeah and I would imagine in terms of the packaging and the experience, you're so dialed into that, that is such a part of your brand that you probably have a lot of, I would imagine initial concerns about making sure that was consistent with the brand that you guys represent. >> Yeah, definitely, I mean we had a lot of conversations about how they were going to handle the product, how they were going to educate their team about the ice cream so they can be communicating it with the people who were flying and they were of course there in spades and it was a really easy conversation to have. >> Alright, well Kim, thanks for, thanks for the ice cream earlier. >> Aw, thank you. >> And thanks for taking a few minutes. Congratulations and safe flying back to Portland. >> Awesome! I appreciate being here. Thank you! >> You're welcome! She's Kim, I'm Jeff, you're watching theCUBE. We're at San Francisco Gate 54B at the Alaska Airlines Better Experience. Thanks for watching. (upbeat music)
SUMMARY :
advantage of the purchase of Virgin to kind of rethink the I appreciate that. and burned, waiting to get into your restaurant in Portland. you guys are, what you're all about. ice cream in 5 gallon batches, so we savor the smallest categories are, but you would certainly be like in the super So, each city that we operate in we make a different menu, is the formula for your success? Aw, I love Farrell's. some of the secrets to have, you know, "a commodity product" special experience, so from the store design to the way we Right and so it's interesting that we are here at Alaska I mean, we scoop ice cream, but you know we offer people Right, so we got to tell the people, so you can now get and then we launched it in the air and we don't really was consistent with the brand that you guys represent. and they were of course there in spades and it was a really Alright, well Kim, thanks for, thanks for the ice cream Congratulations and I appreciate being here. San Francisco Gate 54B at the
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Brett Catlin, Alaska Airlines | Alaska Airlines Elevated Experience 2019
>> We'll come back here ready. Geoffrey here with the Cube were at San Francisco International Airport, Gate fifty four d. If you want to stop by for getting ready to go on a little Alaska flight because it's an exciting day, they took advantage of the opportunity after the Virgin merger to kind of rebrand everything. We look at the technology of everything from the seats to the WiFi, everything in between. We're excited at the guy who's responsible for everything. He's Brett Catlin, the managing director >> of alliances and product. Bret, great to see you. >> Thanks for having my job. I really appreciate it. >> So first off, congratulations. You're a whole lot of work. Went into this day absolutely the >> team effort over the past few years, and we're just thrilled to see it all come together to deliver a better experience for our guests. >> So it's pretty interesting because I think you know, you guys are obviously thinking about this. I don't know if people are is aware that when you think of the total experience, the engagement that I have, when I'm taking a flight from San Francisco to Seattle, it's a lot more than just the air miles with my butt in a seat and moving down down the road. You guys really think that >> whole experience absolutely. Look at the entire journey from when you arrive at the airport to your lounge experience. When you walk on board, what's the Jet Jeffords feel like? The lighting, the music. When you enter the aircraft, the configuration, the seats, comfort and then ultimately, a big thing crosses food and beverage. So making sure that it's healthy local speaks to the West Coast values that we're so proud of. >> And how do you how do you kind of get input from the customers >> is toe, You know, these are things that you guys spend a lot of time on, and there are a lot of little things that add up to a total experience. How where customers are, kind of are they get in, Or do they suddenly like, Wow, you know, I feel a little bit more arrested because of a particular type of sound or a particular type of configuration on the seat. >> How do you get feedback >> on all these different things? >> Absolutely great questions on the front end. We obviously quite a bit of guest research, both kind of online quantitative studies, but then also in person with focus groups. Now that we have a lot of product and market, our focus is kind of elevating and improving. What we have and how we get that feedback is every guest receives a survey after every flight. And so we look. >> Every guest receives a survey after every flight. >> Exactly. And so we have hundreds of thousands of response as every year, which allows us to make small tweaks around the margin, but also more material changes. >> That's pretty wild. So I'm just curious some of the more crazy things that have come come through that either good things that you could actually execute on that maybe never thought about or just just funny things to make put a smile on your face and tell you it really is a mixture >> of to tell you the truth, and a lot of things are items that we want action. So certain health restrictions where maybe we didn't realize a certain kind of food wasn't hitting the mark with a wide section of our guests. We could make tweets there, but also, when you think about maybe our in flight entertainment. Do we have the right content? Are the movies that people watch resonating? So we look at all that data to say, Well, look, this kind of movie. It does really well in flight. So people love thrillers when you think about movies and flight, for whatever reason. So we try and put more thrillers onboard. >> I thought they go, Mort. The romantic comedies in the airplane. I don't know that. What a swell. But the suspense people love, right? Right. And it really goes to this bigger question of this total experience. An engagement with the airline. So I wonder you can speak to about technology in the role of technology and how you guys are using that across all these various product. Absolutely. So being >> a West Coast airline technologies critically important for us, one of the things we're focused on is offering high spider highspeed WiFi and offer a mainline aircraft. We have about a dozen done right now, by the end of twenty nineteen will have one hundred twenty five. And so the key there is you'll be all the stream entertainment on board our aircraft. Your outlook for your core, Primo will be zippy, The real basics. When you're flying coast to coast or to Hawaii, You're super excited about that. Then we look at a couple other things as well. Mobile order and one great example. So before you board your flight, you can reserve your meal in first class with the main cabin to make sure you get exactly what you want. So there's some basics like that. Then we're also looking longer term. How do we improve the technology experience in our lounge is to maybe being ableto order a barista beverage while you're still approaching the AARP point. >> Pretty thing. And a lot of that's got to be through your mobile app, right? Absolutely. Has this very significant point of contact between you and your customers? >> That's exactly right. >> Excellent. Well, thanks for taking a few minutes of your time. Way. Looked forward to drop it on the plane and get to experience some of this. And again, congratulations on the Integrative X when it's my pleasure. Thank you, Jeffrey. Really appreciate it. All right. >> He's Brad. I'm Jeff. You're watching the Cube. Where at San Francisco International Gave fifty four b. Thanks for watching. We'll catch you next time.
SUMMARY :
We look at the technology of everything from the seats to the WiFi, everything in between. Bret, great to see you. I really appreciate it. So first off, congratulations. So it's pretty interesting because I think you know, you guys are obviously thinking about this. Look at the entire journey from when you arrive at the airport to your lounge experience. Or do they suddenly like, Wow, you know, I feel a little bit more arrested because of a particular type of sound Now that we have a lot of product and market, And so we have hundreds of thousands of response as every year, which allows us to make small So I'm just curious some of the more crazy things that have come come So people love thrillers when you think about movies and flight, So I wonder you can speak to about technology in the role of technology and how you guys are using So before you board your flight, you can reserve your meal in first class with the main cabin And a lot of that's got to be through your mobile app, right? And again, congratulations on the Integrative X when it's my pleasure. We'll catch you next time.
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Ben Minicucci, Alaska Airlines | Alaska Airlines Elevated Experience 2019
(energizing music) >> Hey welcome back, everybody! Jeff Frick here with theCUBE. We are at San Francisco International, Gate 54B if you want to stop by. We're here for the big Alaska Elevated Flying Experience event. They basically took advantage of this opportunity with the Virgin merger to kind of rebrand, rethink, and re-execute the travel experience. We're excited to have with us Ben Minicucci, the President and CEO of Alaska. First off, congratulations on a big event. >> Thank you, thank you so much Jeff. >> And I think you said you're two years into this merger. >> Two-- >> You're getting through it? >> We are. Two years into it, it's been a great experience bringing two great brands together and really, ya know, amplifying the flying experience. Getting a great product. We're unveiling our Airbus with new seating, new first class, premium class main cabin and we're so excited. And more than that, it's just bringing our people together and just enhancing our culture. >> Right, so you talked a lot about people and culture in your opening remarks. >> Right. >> What is it about the culture of Alaska, 85 or 86 year old airline, that makes it special? >> Yeah, you know it's a wonderful culture built on strong values. And what I'll say is, for people who know Alaska, the culture is built on kindness. People who fly us will say, "Your people are kind." And they're empowered to do the right thing. It's two of our biggest values and that's what I love about our people. And when you combine that with a great product on board. 'Cause people really feel great, they're comfortable where they're sitting and, but if our people connect with them, make them feel welcome, and they show kindness then the brand just comes to life. >> That's really interesting 'cause kindness is not something that you necessarily think about. >> With airlines. >> When you're rushing through airports. >> No. >> And you know, grinding on corporate travel, right. >> Right. >> It's tough. So that's pretty interesting. The other thing I thought was interesting in your remarks is really your focus on your partner brands. >> Right. >> Both in the community but as well as Recaro the seat manufacturer who's doing your seats. And even to the wine and Salt and Straw, we were jokin'. >> Right. >> So, you guys are really paying attention to these little details that maybe people don't notice individually but in aggregate really make for a different experience. >> No, and I think what we want to do is partner with brands that share our same values, that share our same values for you know, producing a great product, you know. And their employees love working for them. And they just love the spirit of partnership and doing something good for the community. So we always look for companies and brands that share our own values as well. >> Right, which is interesting 'cause it's such a hyper competitive space. Airline industry's a tough space you got. >> Right. >> Tough margins, you got fuel volatility but a lot of people, a lot more people are flying all the time. >> Right. >> So it's a growing business. So, you know, how do you kind of keep it balan-- >> That's a great question though. >> and compete when a seat mile is a seat mile, right, at the end of the day. >> Yeah, no, it is. >> That's what the wall street guys would tell you. >> You know, the one thing about Alaska, we've been in business for almost 87 years and ya know we're in it for the long haul. So we make decisions based on long-term returns and we do have, we know that price is important. So we do work hard keeping our cost structure low so we can offer low fares but also a product where if people want to pay a little more, they can get into premium class or first class. But we're really an airline that want to make sure that we appeal to all sorts of travelers. From people who are just starting out just traveling in their teens or twenties, or if you're retired, we want to appeal to a wide range of demographic. >> Alright, well Ben, it looks like we're boarding the-- >> Okay good, yes enjoy! >> We're boarding the new airbus so I will let you go. >> Well thank you Jeff, it was a pleasure. >> Thanks for inviting us. >> Okay, thank you so much. >> Alright he's Ben, I'm Jeff. You're watching The Cube! We're at San Francisco International, at the Alaska Airlines Elevated Flight Experience. Thanks for watching, we'll see ya next time. (mellow music)
SUMMARY :
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Sarah Robb O’Hagan, Flywheel | Nutanix .NEXT 2018
>> Announcer: Live, from New Orleans, Louisiana. It's theCUBE! Covering .NEXT conference 2018, brought to you by Nutanix! >> Welcome back to theCUBE! This is SiliconANGLE Media's live production of Nutanix .NEXT 2018. If you've eaten a lot of the cuisine here in New Orleans, you might want to do something to help burn those calories, and joining us for this segment, happy to welcome Sarah Robb O'Hagan, who's the CEO of Flywheel Sports and also the author of Extreme You. Sarah, welcome to our program. >> Thanks for having me! >> Tell us a little bit about your company and what brings your group to the show? >> Yeah, we're very excited to be here, this is a whole new experience for us. Flywheel is an indoor cycling business We started off as basically bricks and mortar, indoor cycling classes, and we were the first company to put technology on the bike, so have either of you done spinning before ever? >> I've seen them in a gym. >> Seen them in a gym. >> I take my bike out on the trails and get my kids out a bunch, but not indoors so much. >> So in the old days if you did a spinning class and the instructor was like turn up your resistance, you'd maybe kind of pretend but you didn't do it, whereas we put tech on the bike so it's like, oh, you have to hit this number and you've got to get this output, and so it makes it much more athletic and accountable, and then we just recently launched a streaming platform, so now you can stream the classes into one of our bikes in your home, it's for flight anywhere, so we ended up coming here 'cause I was speaking at the conference with regards to my book and we were like these are fun people, they're going to want to check out our bikes and our techs, so let's do it. >> Wait, so the tech people, do they get engaged, are they trying it out? >> Oh it's amazing, yeah. We've seen people riding to the leaderboard wearing jeans, it's fantastic. >> I'm a runner, so-- >> Yeah, me too! >> But, you know there's certain runners and there's certain cyclists that there's this built-in competition like, you know, cycling is for the hardcore folks that really like the workout, and then you have guys like me. I can't stream a app to say, hey, you know what, you need to pick up your pace and keep it moving. That is an amazing kind of innovation, especially for that market, there's an awful lot of competition. How are you differentiating yourself between the competition? >> That's a great question. So it starts with who we're serving, who we're doing it for, right, so if there's about a hundred million in America that work out maybe between zero and six times a week. Our consumers are the ones that are like five to six times a week, they are hardcore, they're intense, they like competition, they are, like, I can't let the kids win at Monopoly kind of people, and so how we differentiate is everything in the product has been designed with them in mind, so allowing them to really push their own performance in a big way and the metrics, every time you do a ride, particularly on the streaming platform, you can pace against yourself last time you rode, so you can see am I keeping up, am I doing better, so it's basically about really focusing on one kind of athlete, as we call them, and meeting their needs as best as we can. >> Digital transformation is hitting your industry hard. >> Totally. >> You're streaming now, you've been through some big brands in the past, how's this impacting? How does your company deal with the pace of change? >> Well, you know, it's funny. I have been lucky in that my career, I've journeyed through some very big iconic brands. I was at Virgin Megastores when we used to buy music, do you remember on things that went round and round from retail store, right? And then along came Napster and totally disrupted that industry. I was at Gatorade when we had to transform that, and what I've learned along the way is that you just have to commit yourself to constantly innovating and disrupting yourself. If you let the environment do it to you it's too late, and so I think that's how we think about it, like we soar not so much from the market, because certainly streaming is taking off, like health and fitness apps in the app store are always the top category on both Android and iPhone. Also boutique fitness was exploding, so that's where you do one kind of modality as opposed to going to a full service gym, and so we saw these trends happening, but then you speak to the consumer, it's like what are you looking for? And what we kept hearing was I love being at Flywheel, but I wish I could get it when I was on the road, when I'm in the hotel, when I'm, you know, and so we're like how do we bring out content to you wherever you need it at any time? So that was really what led to it. >> So, I would like to talk to you about discoverability, like as you said, go to the app store, Google fitness app, going to get 10,000 results. How do you guys rise to the top? How do you find new customers? >> Interestingly enough, we, I think, are lucky because of our existing business, so we have a footprint of 42 studios, we have 600,000 people that have ridden with Flywheel over the years, and what's neat about having that in-person experience is you really build brand evangelists, so a lot of our early sales of the streaming platform have come from those people who are telling their friends about it, who are not in communities where our studios exist, and then from obviously a paid digital ad standpoint, we can get very very specific in to look-alike types to the kinds of consumer we have because they have pretty standard typical behaviors, in terms of they happen to do a lot of marathons, they happen to do Tough Mudders and stuff like that. They're runners, they're doing strength workouts, so we can see what these kinds of people are online to really be focused on how we target them. >> So what about the monetization? You know there's the freemium models, there's all different things, how is this move impacted that? >> That's a great question. We're doing our streaming as a subscription model and actually we look for a one year commitment, 'cause we really believe that, particularly 'cause we're going after someone who's very engaged in the category. We want them to sign up and be with the program and basically get that loyalty to, not only the programming, the instructors they love, but the data, like once they've got data in the system that becomes a method of loyalty, because it keeps them wanting to know what their previous results were, so for us we're not really doing free leading in. I mean, certainly we do trial classes in our studios, but we know that people, basically, if they make a commitment, that's how they become really loyal to our brand and our category. >> So talk to us as a leader and someone who's, you know there's probably nothing more personal, more critical to me than my running data, like I completely trust it to my cloud provider, and if it was to ever go away I'd be devastated if I have a big running goal. As you pick technology partners and you have that weight like someone may look at it from the outside, oh, what's the big deal if you're cycling data is gone? That's very serious. How do you pick technology partners that help you to extend the trust that your users put in to you, to your technology partner? >> It's so profoundly important to the relationship with our consumer, that when we're picking technology partners we're always going to go for best in class, and we're always going to make sure those are the people that we know are treating the data with the same kind of importance, I guess, that we are. For example, we're actually doing a lot with Apple right now, not surprisingly with the Apple Watch because that's the kind of partner we see so many of our riders are using Apple Watches in the experience anyway, and we want to be able to take the data that's coming through that device, add it to what we're getting off the bike, and make it more meaningful for that particular consumer. It's very important to us, we would not ever go with some fly-by-night tech partner if they didn't have the kind of credentials that we were looking for. >> Alright. So Sarah, tell us about the book. Step Up, Stand Out, Kick Ass, Repeat? >> Kick ass, people. That's what it's about. So I wrote the book about a couple years ago, it's interesting how it came about, you're a runner so I think you'll appreciate this. I have three kids, and my kids were going and playing new sports, and coming home with participation trophies, and I'm like what the hell is that? Like why did you get a trophy just for showing up, you know? And then at the same time I noticed in the workforce, younger employees that were coming in who were like, where's my promotion? I'm here. It's connected, right? And so I started to do a lot of research, and I realized that for 20, 30 years we have been raising kids from a self-empowerment standpoint, to not expose them to risks and failing and all of these things, yet the most successful people in the world have gone through really tough times to get there, and so I went down this journey of interviewing some really incredible people, like from Condoleezza Rice through to Bode Miller, the skier, through to Mister Cartoon who's a tattoo artist, like all people who are top of their game at what they do. To basically weave together what were the commonalities that got them there to help educate another generation of how to do the same for themselves, and then also applied it to business, so take those themes and how do you bring that to life as a leader within your team to get the most results out of your organization. >> Well it was surprising, well I guess it's not surprising how many people in our industry that are high performers, executives, that are also extreme athletes, whether they're extreme cyclists. Ran into a group of people the other day, one of the cycler's says, "You know what "my biggest complaint about the iPhone is? "It only lasts three hours." >> Yeah, yeah, I get that. >> That same attitude extends out. One question about innovation. How do you guys consider or approach innovation in a market that, like cycling is pretty straight forward, get on a bike and you run, or if you're not directly creating equipment, how do you guys consider innovation, is it just physical, is it data, is it services, what's the approach? >> All of the above, right? And what I love about being in this category, I've been in sports and fitness for 20 years. I was at Nike, I was at Gatorade, and now I'm at Flywheel, and what I love is innovation is all about are we making the athlete better, period. And so it's such a clear filter and that may be through data that gives you insights of how you rode today versus yesterday, what did you eat, did that make the ride better or worse, or it may be, in the case of Nike and Gatorade, the products you put on your body, in your body, like they're all in service of helping you be better and I think it enables us to sort of not get distracted by the sort of, oh, this is the cool hip thing right now that everyone's doing in every category, and instead go is that helping to make an athlete better, is it motivating them, is it helping them physically, is it essentially getting them better results? >> Alright. Sarah Robb O'Hagan, thank you so much for joining us. >> It's been fun. >> We definitely have to check out your area before we wrap up. We'll be back with lots more coverage here from Nutanix .NET's 2018 in New Orleans, for Keith Townsend. I'm Stu Miniman, thanks for watching theCUBE! (light electro music)
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brought to you by Nutanix! and also the author of Extreme You. so have either of you done spinning before ever? and get my kids out a bunch, but not indoors so much. So in the old days if you did a spinning class We've seen people riding to the leaderboard wearing jeans, and then you have guys like me. and so how we differentiate is everything and so we're like how do we bring out content to you How do you guys rise to the top? so we can see what these kinds of people are online and actually we look for a one year commitment, and you have that weight like someone may look at it and we want to be able to take the data So Sarah, tell us about the book. and then also applied it to business, one of the cycler's says, "You know what How do you guys consider or approach innovation and that may be through data that gives you insights Sarah Robb O'Hagan, thank you so much for joining us. We definitely have to check out your area
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Michael Hubbard, ServiceNow Inspire | ServiceNow Knowledge18
>> Announcer: Live, from Las Vegas, it's theCUBE, covering ServiceNow Knowledge 2018, brought to you by ServiceNow. >> Welcome back to theCUBE's live coverage of ServiceNow Knowledge 18, live from Las Vegas. I'm your host, Rebecca Knight, along with my co-host, Dave Vellante. We're joined by Michael Hubbard, who is the VP Inspire program at ServiceNow. Thanks so much for coming on theCUBE. >> Happy to be back here, and for another year of this session. >> Always a pleasure to have you on. So, I want you to just refresh for our viewers, what the Inspire program is, who are you, what do you do? >> Perfect. So, as the name connotates, our job is to inspire the future of work. So as you are all learning about ServiceNow's new vision and purpose, to really make the world of work work better for people. We're finding that subset of 1% of folks that have a bold idea, a vision and a passion, for massive digital transformation, and a leader with both the power and the vision and span of control to say: if you'll partner with me, let's go get something done, in a 90-day sort of sprint, that has measurable business outcomes, mapped to a tactical approach, mapped to an inspirational sort of experience where digitization, digital transformation, it becomes real, because by the end of this process, you've got an example of it on your phone, in your environment, exciting your stakeholders and your employees. >> I wonder if we could talk about the past of work. There was a major, y'know, swing in the last 10-15 years of remote workers, the world flattening, and the emphasis was on giving people the tools, whether it was video, or good conferencing calling, etc, so that they could collaborate. And then you kind of saw the pendulum swing, there were a couple of companies, very high profile, certainly Yahoo, IBM, where they try to create the bee-hive effect, to really foster more collaboration. What are your thoughts on that pendulum swing, y'know, centralization, de-centralization, and what does the future of work look like, to your customers? >> So the pleasure of my job is that I live in this conversation, all week, every week, with some of the most transformative business and IT leaders in the global 2000. Your examples, Dave, they hit upon sort of tools that tried to catalyze a different way of working. We gave somebody chat, or we gave somebody the ability to work from home because they had internet connected to their house, and they had a phone line, and what else do you need, maybe a webcam. But these tools didn't fundamentally change the flow of work through the enterprise, right, and so I think the future of work, in terms of comparing it to the attempts of the past, it's a more fundamental shift that says, people process technology, governance, culture, purpose, all have to evolve, and I think there's finally enough hunger to do the hard work, not of throwing a new tool at an employee, or throwing a new policy at a user group, but changing all those other elements, those systemic elements, because overall productivity per employee has not changed. Overall satisfaction with your experience, and the pleasure of being at work, is not getting better fast enough, and you compare it to what we've enjoyed as consumers, in our personal life, and the contrast has gotten so stark that there's finally that passion among business leaders to say: enough's enough, it's time to stop buying point solutions, and start looking at the holistic change that's going to improve revenue per employee, improve my retention rates of my top talent, attract millennial and post-millennial talent, and are looking for partners that will take that holistic view of a platform, that'll work with those tools, but will knit it all together for a big outcome. >> So it sounds great, can you tell us, give us some examples of some success stories? >> Absolutely, so we work, we're very selective, we're an investment in some of our most ambitious customers, we work with about 1% of those. So, for example, Accenture has been a great partner for us, and go to market-serving customers, but I'm speaking about their CIO organization, folks like Tom Breezy and Andrew Wilson, who lead experience transformation, lead employee centricity, and lead the IT work, working with them on making leave of absence easier, because women in the workforce, and getting them back into the workforce after a pregnancy or a troubled pregnancy, that immediately yields benefits to their most tangible source of revenue, which is billable credible resources to serve their clients. So if we can help them with the generational women issues, that will really help their customers, their investors, and their top-line. So that's the type of work we do with Accenture, Virgin Trains is another great example. Virgin Trains were doing work, of course in good old ITSM, good old make IT better, but outside of IT, how can we make your experience on the platform better, in terms of empowering the people for Virgin Trains working the platform, working the train car, to have the right answer for you when you have a problem, to empower them with better knowledge, better workflow, so that they're able to ask the enterprise for help, and then action the answer for you as the employee. Allianz Life is another example, huge insurance company, and they're facing what many financial services firms are facing, which is that balance between agile business and the need for governance and compliance. So we worked with Steve, their chief compliance officer, to change the way that they manage the underwriting and approval of new policies, so it both allows them to make the business move faster and reduce the costs to underwrite and manage and comply to federal regulations. Doesn't have that much to do with IT, but the foundation of a platform that changes how work flows through enterprise across different stakeholders, and across many tools, and Dave, as you said, "mediums," that's what it's all about. >> So many companies that we talk to really dance around the automation issue, and you heard John Donahoe this morning saying look, we're all about automating workflows, so we have to take this head on. What are the conversations like amongst the Inspire customers, with regards to automation, machines replacing humans, etc, could we explore that a little bit? >> Yes, so as you'll hear more and more from ServiceNow, and as we're seeing within our Inspire customer base, there's two sort of threads that we tend to pull on. One thread is we try to find those opportunities for technology and automation to be in service of people, versus the inverse of suddenly now we're all just supporting the tech, and we're trying to just eke out a little piece of value to still add as people inside of a tech revolution, we're turning that around, and we think we can get the noise out the way of the people, by having the technology to serve them, workflow's a great example, alert's a great example, machine learning to solve the easy, repeatable problems is a great example, and that will free up the humans to do the things that make us human, that are more evolved, that are more advanced, that require empathy, etc. So that's one thread we pull on a lot within Inspire, is finding those human moments, cause moments really matter, and then empowering and transforming the ability for that person to serve their fellow employees or their customers. The second thread we pull on is we really push back on the idea, whether it's automation or any other sort technology buzz word trend, push back on the idea of incremental improvement. So if you have a process that's five days, we're not going to talk about how we can get it to four and a half, we're going to talk about why we can't get it to zero, And for regulatory reasons, that human element of needing empathy and interaction and building rapport, there might be reasons it creeps back up to a day, but let's start with that zero-based budgeting approach that says "five days, start with what if we "tried to get it to zero?" And that changes the frame of the conversation on automation from being about maybe attacking a certain percentage of people or time and trying to take a little cost out, to resetting the purpose of how that process supports an outcome in an enterprise. >> I want to ask you about that tension between the human-centered, the empathetic approach, versus the business, the business processes, the business that needs to get done. What are some of the challenges that your customers have faced, that you sort of see as the biggest pain points to implementing some of the changes that you want to see changed? >> So the hardest the thing to create for us, as an advisory team with the customer, is urgency. So what we have to find first is urgency, that today is not good enough. Change is a mandate, it's a requirement, there's no if, there's just a how, right, and that's why we focus on just 1%, because not everyone's ready for that type of a commitment to change. Once you have the urgency, you have to have vision, so we work with a lot of great customers, but we will never know your business the way you do, we'll never know your customers the way you do, so you have to bring your half of that vision. We'll spark ideas about what other people are doing and what's possible, and you've got to bring that back to a relevant outcome for your business. And different companies have different cultures, with different purpose statements, and some will resonate with taking out costs, some will resonate with empowering their employees, some will be all about, let's say in the healthcare space, we've done work with VITAS hospice care. If you think about hospice, of course it's not about just the nurse, of course it's not about just the patient, it's actually about coordinating the family, because it's the family that often needs the most support and interaction in that process, and so you really have to understand, you can push through the tension if you get to a meaningful purpose statement around what makes that company's existence necessary, and why people choose to work there, and that's really the start of every Inspire engagement, is getting that alignment. >> Michael, one of the drivers of digital transformation is fear, fear of missing out, "FOMA", but also fear of getting disrupted. Ginni Rometty at a conference, at the Think conference recently, used the term "incumbent disruptors." I would think that resonates with a lot of your customers, we want to be the disruptors, not get disrupted, some defense, yes, but we also want to go on offense. What are your thoughts on your customers' ability to be incumbent disruptors, and what role does ServiceNow play in that? >> Great question, and two thoughts to the answer. One is: ServiceNow lives in that intersection too, because we're getting big enough now that we start to worry about the upstarts, perhaps, in our own market space, as we look at customers who have been with us for years, have rolled us out broadly, suddenly we're the incumbent. So we are, in our own world, are thinking about making sure we are a disruptive incumbent, and continue to drive that value for our customers, but to take it back to our customers instead of ourselves. The key there is that tension, to use the word you used earlier, of those- let's take FinTech in financial services. FinTech startups, they're all trying to race to create a market disruption, create a wedge in a marketplace, of a consistent use case with a group of consistent business problems they're solving, while all the incumbents have all the capital, access to markets, access to cultures, brand credibility in the world, and they just don't know if they're going to have enough time to move their giant battleship before this little swift boat sweeps around them and takes a flanking position. So it's a very real challenge, and where we tend to focus is with those big companies, as a catalyst, bringing our whatever's in the water of Silicon Valley out to New York, or to London, or wherever, and helping them get a little of that swift boat style into what is really a big aircraft carrier group that they're trying to turn. >> Financial services is a really interesting case study, because it really, that industry has not yet been disrupted in a big way, even though like you said, there's a lot of FinTech swift boats trying to go after 'em. Do you think traditional incumbent financial services firms will lose control of payment systems, or do you think they will respond? >> Well we have an interesting member of our company, our CEO who, of course, has some history with PayPal, so that'd be great question for Mr Donahoe. I think it's too early to tell, but I also don't think it'll be a binary answer. What we're seeing when we work with some of these large companies is a very different fear or challenge around disruption in emerging markets versus established markets. So in established markets, they probably are going to get the time to reinvent themselves, because of the amount of momentum they have with customers, the amount of stickiness they have with customers. I mean the simplest truth that I've found in whether you win or lose a disruption battle with a customer is how hard it is for that customer to give up their relationship with you. It's the same in divorce, it's the same in changing airlines it's the same in changing credit cards. You've got all your points in one place. So in these established markets I think they're going to have the time to really succeed, but in emerging markets, that's where the battleground is really sitting. >> Yeah and financial service firms have always done a pretty good job of getting on to that next wave. >> We'll have to ask John Donahoe. >> We will, we will, and he's coming up soon, so... But thank you so much for coming on theCUBE again, it's always a pleasure to talk to you Michael. >> Yeah, fantastic to see you both, and it's just exciting to see this show continue to grow, and to have new customers, not just CIOs, but chief people officers, heads of talent, joining the conversation around the future of work. >> Dave: Awesome, thanks Michael! >> Thank you. >> Well thanks to you for joining our conversation. >> Michael: You bet. >> I'm Rebecca Knight, for Dave Vellante, we will have more from ServiceNow Knowledge 18, coming up just after this. (light techno music)
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brought to you by ServiceNow. Welcome back to theCUBE's live coverage Happy to be back here, Always a pleasure to have you on. and the vision and span of control to say: and the emphasis was on the ability to work from home and reduce the costs to What are the conversations like by having the technology to serve them, the business that needs to get done. and that's really the start at the Think conference recently, and continue to drive that in a big way, even though like you said, the time to really succeed, on to that next wave. to talk to you Michael. and it's just exciting to see Well thanks to you for we will have more from
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Rob Lloyd, Hyperloop One | .NEXT Conference EU 2017
>> Narrator: Live from Nice, France. It's theCUBE, covering .NEXT Conference 2017 Europe. Brought to you by Nutanix. Hi, I'm Stu Miniman and this is SiliconANGLE Media's coverage of theCUBE at Nutanix .NEXT in East Frant. Really excited to have on the program Rob Lloyd who is the CEO of Hyperloop One. Off of the keynote this morning Rob, thank you so much for finding time to join us. It's great to join you. So, it's interesting. I've been watching Hyperloop since the day one when it got announced. I'm study mechanical engineering. So transportation's something I looked at. But I've been in the tech world. I knew you back from your Cisco days. When I talked to some friends of mine that didn't know about Hyperloop, you kind of explain it was like, "Oh! Remember the bank pneumatic tubes? "It's like we're going to do that with people." And they're like, "That sounds crazy!" And then you say, "Well, Elon Musk is behind it." And they're like, "Well, OK, another Elon Musk thing "that's probably going to be near impossible, "but they will find a way to make it work." >> Rob: Mm-hmm. You talked a little about your journey in the keynote this morning, but let's start, Hyperloop One. Pre-revenue, give kind of a thumbnail of the company and where you are today. So it's a three year old company. Literally in a garage, in the very late part of 2014, our founder, co-founder, started on November 2nd. So, just an idea. A white paper that Elon wrote, which was the concepts of something very different. A new mode of transportation. Slightly outraged by the expense and archaic nature of the High-Speed Rail in California proposal. So, that's the starting point. A company that was founded, co-founded by Shervin Pishevar, a venture capitalist, and some brilliant engineer, Josh Giegel. Now, from that point, 300 people, 245 million dollars raised and just this summer, having only started on the designs, tested some concepts: a magnetic levitation, a custom-design linear electric motor, evacuating a tube to the equivalent of 200,000 feet above the Earth's surface. We built a full-scale prototype. 500 meters prove the tech is working, and the cool part is that the speed with which this engineering and development is occurring is like nothing else. So, it's kind of DevOps for hardware. And we saw what happened when people kind of went to Agile Development Methodologies. We saw it in tech. But it really hasn't hit the traditional methods of transportation, where people build in silos. They're not closely associated with a fabricator or a welder. And we have mechanical engineers working with fabricators working with welders, and you make amazing progress when you see that happen. You stated, it's been over 100 years since we had a kind of major new transportation model. The tooling that allows you to prototype this... I know, it's kind of, friend of mine, it's watching the space stuff and watching the videos that you put out. Everything from testing the engine, to the pod. If I remember, wasn't there a contest around the pods, too? Well, actually, yeah. The tools we have today, the analytics tools, the way we can model things, didn't exist when we did our first moonshots, when the United States said we're going to put a man on the moon and NASA was mobilized and the country was excited. We didn't have the tools we have today. So we have much, much better tools. We have methodologies and approaches that are not accepted everywhere but are embraced in our company. And you make things happen that were taking five years from an engineering perspective. And you can build a full-scale prototype in 10 months. That really changes the speed with which this can occur. Most people say this would take a decade. This is going to take three years. As I said, like other Elon Musk companies, you've got strong conviction at Hyperloop One. Some of the things that kind of skeptics come up with reminds me a lot of autonomous vehicles. "Ah, well, regulators are never going to let it happen, "and, gosh, safety." It's like "I'm putting software? "It's going to do this? We're going to be going at what speeds?" And you know, "How fast?" And all these things. How long's this going to take before its reality? Can you give us a little bit of that road map, as to how we make sure that once somebody actually goes in this, that they're not going to end up just completely flattened? So, the way that we're approaching this is actually different than the way in which most new technologies are regulated in transportation. We're going to partner with one or two countries. We're going to partner with the regulator while we're designing the commercial version of our technology. So while we commercialize, which is the next two to three years of our road map, we know the tech works. Now you build a commercial offer. You build the car. You build the pod. We will commercialize this. We're going to work with them now, so we don't come to them in three to five years and say, "Would you please certify this?" And in doing so, we actually bring a huge opportunity to the countries that go first. We ran a global competition, to kind of AKA Peter Diamandis, who's on our board, like the X Prize. We actually asked countries, "Who'd like to build the world's first Hyperloop?" 2,600 people registered. 100 serious submissions. Dozens of them are now real projects moving forward with government support. So, the short answer is, we have to do it differently. We're going to partner with a regulator while we're commercializing the tech. And then when we get there, of course you want it to be safe. Of course you'll need certification. But you do that now rather than later. And you'll end up bringing benefits to a country that chooses to go first. Did I hear right that the first solution is probably going to be in the Middle East? There is a good probability that's the case. The land is fairly flat. We can build along existing right-of-ways. There's massive investments in airports and ports there. Wherever there's a very dense transportation hub today, airports, downtown centers, connections to metro or train stations, that's where we want to put kind of a Hyperloop portals. So think of it as the backbone between two data centers. All the activity going on in the data center, we want to connect those high-density locations. But it's not just one-to-one. We can branch on and branch off. So it's sort of like point-to-point packet switching. One of the things that really excited me in your presentation that I didn't know as well is you talked about kind of the sustainability, the energy of this compared to other options, as well as the affordability. Something that really could help a lot of environments. Could you speak to those? Yeah, so... There is absolute science about the substitution rates that will go to a faster mode of transportation if the price is right. So, our model as we analyze opportunities around the world, in the United States, in Europe, Northern Europe, Canada, India, and the Middle East, where we see a lot of our projects today... If we price at the same price level of the current mode of transport, you'll get almost 100% conversion, because why not? Why wouldn't I go, in nine minutes, to Abu Dhabi from Dubai, instead of what could be a two-hour car drive? But why not price it for the ticket of a metro ride? Then you'll get really high ridership, high utilization. The economics of building infrastructure, a PPP structure that would bring private equity, debt, pension funds, sovereign funds together, to invest in that new infrastructure, that's how it's going to work. So that's the passenger case. And then on the freight side, you know, seriously, we forgot that this on-demand economy is based on a transportation network that effectively is 100 to 200 years old. Steel cans, right? This idea of a container was invented, a standard-sized container that goes on ships. The ships unload them in ports. They sit a couple of days. Then a truck puts it on the back, and they drive through our cities. Or it goes on the back of a train and takes seven to ten days to get to its consumer. That doesn't work anymore, in this world of Amazon, on-demand, Alibaba commerce. The only option they have is to pay for air freight, which is five to six times more than it would cost to carry those same packages and goods in a Hyperloop cargo system. Huge opportunity. Rob, speak about sustainability, kind of the energy required for this compared to other modes of transportation. We take some energy to remove the pressure inside the tube which obviously reduces resistance. It's an all-electric motor. Because we have little resistance and no friction, because we're floating on magnets, effectively floating on a magnetic cushion, once you're up to speed, you're pretty much gliding, like gliding in space. >> Stu: What speed do we think that'll be? Well, by the way, this really is, I'm being very candid, it depends on the route. It depends on how straight we can get a right-of-way. It depends on the levels, so flat and straight means you can go fast. If you're going to go 300 kilometers, we can go six, seven, eight hundred miles an hour which is faster than an aircraft. And obviously city center to city center, then we don't have the drive of an hour and a half, the vagaries of weather, and all that other stuff, which has made air travel for most of us just a somewhat demoralizing experience. So, solar power, wind power, and in some environments where we do have a lot of sun, we can just have the tube covered with solar panels and make the entire thing energy neutral, which is really, really amazing. A new mode of transportation that doesn't consume any energy. Yeah, maybe Elon can help with some of the solar stuff. Elon's got that stuff. How much is Elon involved? So he's not involved in our company. His idea, right? His brainchild. Our company was formed to commercialize that, and there are others that are now in this market. I think we're the leader. No, I know we're the leader. We've demonstrated the technology no one else has. And we're there. I mean, this is a go-for-it business. So we're going for it. Well you just had a new partnership with Virgin announced recently. So Richard Branson, you know... Yeah, so Virgin Hyperloop One, a brand that actually has been known for customer experience, thinking of the customer, delivering an experience, taking on the giants as he did with Virgin Atlantic, putting people into space now from a commercial perspective, as well as satellites. So think of his companies and transportation and how that brings comfort to governments and investors, that we're here to actually really make something big happen, and Richard's done that. He's a serial entrepreneur. And that brand typically stands for an excellent experience. Yeah. He has pretty good track record as a risk taker out there, too. Some of the extreme things that he had done, but absolutely, the comfort and the brand there... Pre-revenue, you said a couple of years until we're there, but you mentioned even that you've got kind of a pipeline of orders already, so sounds like-- Well the projects are big, so this is infrastructure. We won't be financing that. That will be done by people that find governments and pension funds and sovereign funds and insurance companies that invest in infrastructure. But if you take a look at the projects because they're big, they start with billions and they go up from there. So it's kind of fun to think that you're first order could be three billion. It's kind of neat to go from this pre-revenue stage to the size of projects that we'll have. That three billion will be spent on, some will be on contractors, some will be on infrastructure, but for us, the revenues that will come will be high margin. We're building a software platform that will connect with other modes of transport and manage the massive amounts of data we'll be collecting off the pod and the track, the headway between these vehicles, which could be as close as ten seconds traveling at that speed, and then obviously you've got to have a whole lot of control software and a whole IoT Platform built in. Last question I have for you. We're here at a technology show. Just throw out there: software, massive amounts of data, I've got to have the analytics going into it, and there, is the tech all ready? How's the industry doing to support some of these kind of moonshot-type of activities? High-speed networking is going to be a big deal for us. So we probably need kind of an evolution of 5G because we're moving so fast inside that enclosed area that we're going to need some radio technology to keep all of those devices connected. That's a little bit of a push. Listen, we're starting from scratch. So we have a clean sheet. So we have legacy to integrate. That's typically an advantage. We're not trying to do mechanical switching. We'll do a digital switch, which means you'll actually just bump a vehicle off onto an on-ramp and weave it back in with software, kind of like packets on the network. But clean sheet. I think we have tools required to do everything that we're looking for today, an industry that's evolved, has developed around IoT, and a plethora of options that our architects and engineers are working on today. Gosh, all my background thinking about packet loss and things like that, it gets me a little bit nervous, but I know you've got lots of engineers working to solve that problem. Rob Lloyd, Hyperloop One. Really appreciate you joining us. I'm Stu Miniman. We'll be back with lots more coverage here from Nutanix .NEXT in Nice, France. You're watching theCUBE.
SUMMARY :
Off of the keynote this morning Everything from testing the engine, to the pod. How's the industry doing to support
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Stephen Hunt, Team Rubicon | Splunk .conf2017
>> Announcer: Live from Washington, DC it's theCUBE. Covering .conf2017. Brought to you by Splunk. >> Welcome back here on theCUBE we continue our coverage of .conf2017 here at the Splunk event with about seven thousand plus Splunkers. Along with Dave Vellante, John Walls. I like that Splunkers. >> You a Splunker? >> Not sure I'd be qualified. >> I'm learning how. >> I'm not qualified. >> to be come one. >> I don't think. >> I think we're kind of in the cheap seats of Splukism right now. Certainly there's a definitely vibe and I think that there's this whole feeling of positivity amongst our community right, that is to get a sense of that here. >> Dave: Hot company, data centers booming. >> It's all happenin', so we are in the Walter Washington Convention Center day two of the convention. We're joined now by of Stephen Hunt who is the CIO of an organization called Team Rubicon. Stephen thanks for joining us here on theCUBE. Good to have you Sir. >> Thank you for having me. >> And CTO too correct? >> And CTO. >> So first off let's talk about Team Rubicon. Veterans based organization, you team up with disaster emergency responders, first responders, to come in a crisis management times of disasters I'm sure extremely busy right now. Gave birth to this organization back in 2010 after the Haiti earthquakes. So tell us a little bit more about your mission and what you're doing now I assume you're up to your ears and all kinds of work, unfortunately. >> Yeah so our, just speaking to our mission, our purpose is to leverage the skills a military vets and first responders in disaster. The capacity and skills that vets bring after active duty in the in the services, is remarkable resource that we've learned to tap to help people in need around the world. This is one of our or this is our busiest time right now. You know we're responding in the greater Houston area in Florida, the Florida Keys, British Virgin Islands, Puerto Rico, Mexico, Turks and Caicos. And it's just it's incredible what we're able to do and in aiding people from the point of search and rescue to recovery and resilience, there's a broad spectrum of activities that are our people engage in to make that all happen and across a diversity of locations. It's been truly remarkable and challenging in ways that we never imagined right now. >> And I should add that you're a veteran yourself. Paratrooper, 82nd Airborne, a reservist, but also have an engineering background MIT Lincoln Laboratories for 20 some plus years. So you've got this interesting combination of experiences that have brought you into a company that is also a beneficiary of the Splunk for Good Program part of the Splunk pledge Program. So are you bring a pretty interesting portfolio to the job here Stephen. >> It's a bit unusual I do understand how a lot of the world works, not because I'm the smartest person in the room, I have a bit of a head start there's a lot of experience there and so bringing my engineering skills to the field, as well as to the business office and how we operate. And working with companies like Splunk, you know I can see, pretty quickly, what's hard, what's easy. I understand that Splunk needs our requirements in order to deliver product that's meaningful to us and our mission. So tying that all together it is a bit unusual for an NGO to have someone like me around. I got involved simply to help people. When they told me at some point are that we're going to build a business to help people, I said I don't come here to build a business. And it took me a little while to get oriented around the fact that as we expand the brand as we bring it around the globe, it takes a strong business model and a strong technical model in how we project humanitarian aid in austere settings. >> In order to scale right. >> So Tell us more about the organization how large is the organization, you know, where do you get the resources, how is it funded. >> So we're almost a 100% privately funded. So corporations, foundations, individual donors from across the country and across the world. We have about sixty thousand members and these are volunteers in and globally, so how in the world do you do that? Well, it turns out we grew up at about the same time the cloud industry grew up, we've been around seven years. And I would like to say that I'm some kind of genius and I said well we should follow the cloud, it was a judgment call and it was what we could manage. Today we have about thirty five to forty cloud software products that drive everything from donor management, volunteer management, how we deal with our beneficiaries, as well as our employees. And and it's not just about product in mission it's about protection and seeing through what's happening at the company at scale. We have about anywhere from eight hundred to 15 hundred people sign up to join, to become a part of Team Rubicon every week. >> Dave: Every week? >> And we couldn't do that without scale, without cloud technology it's been truly remarkable. >> And the volunteers or or all veterans, is that right? >> About 80, 75 to 80% military vets, first responders and others. >> Okay, so they just they make time to take time off from work, or whatever it is and go volunteer. They'll get permission from whom ever. Their employers, their wives and husbands. >> The payment that we provide is a renewed sense of purpose. When you know you take off the uniform there is a certain part of your identity that goes on the hanger and people don't see in you that's missing and we get that back. Through service and being around like minded individuals it's just amazing when we bring all of our people together and they align to work to this common mission. >> So in the in the take a recent examples in Florida and Houston are they predominantly people that are proximate to those areas? Are you are you having to fly people in, how does that all work? We literally have people coming in from all over the world. Generally, with the way we run operations to keep them cost effective as we look first within 450 miles of an affected area, and and bring in people in close proximity. If there is need greater than that, then we expand the scope of the distance if you will. Logistically, where we bring folks in. we're all the way now to bring in people from Australia, Norway, Canada, as well as the UK and working alongside each other seamlessly and that's really due to our standards and training. You can imagine when we scale it's not just the technology but it's how you use it, in the field, and in the business environment in the office. >> Are they responsible for figuring out where they sleep, where they eat, I mean how does that all work. >> Yeah, we set that up, in the early days we kind of took care of it ourselves, you know we reach into our own pockets and the small groups run around the planet and help people. It was kind of a club, now it's a whole different story. When we're bringing in 500 people a day, we need to know how they're fed, is this safety, security and protection, not just physically, but also emotionally. You want to make sure that we're really looking after people before, during and after they deploy and help people. So we put them up, and typically it's not the Ritz, you know might be a cot in a warehouse somewhere. But I've stayed at hotels with Team Rubicon members and maybe sometimes eight in the room. My old job Wasn't like that, all these guys are fighting to see who's going to sleep on the floor. I mean it's it's a really interesting you know. >> You have very different dynamic I'm sure. So you talk about these global operations expanding what four or five countries you mentioned with thoughts of one larger. I know communications are huge part of that you have a partnership now with a a prominent satellite firm you know in Inmarsat and how is that coming to benefit your operations and does Splunk come in the play with that global communications opportunity? >> Inmarsat and Splunk have been truly remarkable impacting and working toward greater impact in how we deliver aid around the globe. And make a couple of very clear points and deliver a metric here. We're running maybe 15 simultaneous operations distributed across all those areas I just discussed earlier. And historically, in all the time that I've been with Team Rubicon we've always had outages when it comes to communicating with our staff in these austere settings. You know we have to life safety is everything. That's the most important thing on my list, is the welfare of the people I'm looking after, and our employees, volunteers and our beneficiaries. When we can't communicate if something goes wrong it's a problem Inmarsat has set us up with communications gear in such a way that even though running all these operations at our most challenging time, I haven't had one complaint. About not being able to communicate. And what's Splunk is doing, is integrating with the Inmarsat backend to provide us the status of all of that equipment and and so from a perspective where are they all located, what is the status of the you know the data usage to make sure that somebody doesn't get arbitrarily shut off, you know that strategic view of what's happening across the globe. And this was something that we've negotiated or Inmarsat asked us to do, and Splunk is stepping up to take care of that for us so that we can ensure life safety and coordination happen seamlessly. Just one more point about this, if you could communicate with everyone everyday you're planning team isn't sitting idle wondering what it needs to do next. So this tertiary effect, is really driven our planning team to perform in a way that guides material and resources that I didn't really think about, But it's quite remarkable. >> So, you please, I thought you finished, I apologize. >> No, it's OK. >> I'm excited. >> It's fantastic. >> So the tech let's get into the tech side of this. You got SaaS apps, you got logistics, you got comms, you got analytics stuff, you got planning, you got collaboration and probably a hundred other things that I haven't mentioned. Maybe talk about you put your CTO hat on. >> Oh no, absolutely, so one of the things I say to our people, you know the technology is important but people are more important. And and so how we work with technology, its adoption as a CIO is critical. I need to say that when we're provided quality top tier software technologies to support education and training, as I mentioned, volunteer management, information management and security. And they were adopted naturally and they take off like a fire on a dry day, it means Splunk and other companies produced a great product. And we've seen this time and again with our ecosystem. So it's a general statement about the cloud technologies. Many companies have just done an exceptional job at building products that our people can work with. So I don't really complain too much about adoption across the board or struggle with it, I should say. So Google, Microsoft, Splunk, Cornerstone OnDemand, Salamander, Everbridge, Palantir. >> Be careful it's like naming the kids you're going to leave somebody out. So many of these great benefactors. >> Yeah, they're used to it but we work with all and our new COO came in, I apologize, I was CIO/CTO of Team Rubicon USA for about three years and I just moved over to Team Rubicon global to help orchestrate our global footprint. And we've set up licensing and a model for where instances of software are located to meet the legal regulatory framework for doing business internationally. And but the the COO of USA, and I'm so proud of what USA is doing right now, it's just blowing up. I mean what they're accomplishing as the largest Team Rubicon entity. But he looked at me, he said, Steve we got to get rid of some of these software products, and I said well, tell me what you don't want to do and I'll delete it, happy to. And instead the numbers gone up by 10 you know since that conversation. So there's some great challenges with and great opportunities, but as you know when your capacity increases, working with data and information your risk also goes up. So we work hard it impacting the behaviors of all of our people, it doesn't happen in a month or two months it takes years. So that everyone is security minded and making good decisions about how we work with information and data, you know whether it's a collective view provided by a product like Splunk which gives us this global view of information. You know if we have people working in a in a dangerous area and all of a sudden we know where all of our people are we just don't post that up on the open internet right. That's a bad idea just to give you a simple example. Down to the PII of our members and employees. And we're becoming very good at that. And for an NGO that's unusual and we're going to be driving an independent security audit fairly soon, to push it even further with the Board of Directors and executives, and so the business team can make decisions about how what we do technically based on you know liability in business model, right for how we work, but for me, the highest priority's protection of everyone. >> Well, it is a wonderful organization and we sincerely Dave and I both thank you for your service, present and future tense, for your service absolutely. Team Rubicon they will accept contributions, both time and treasure so visit the website Team Rubicon and see what you might be able to do to lend help to the cause, great cause that it is. Thank you Stephen. Back with more from .conf2017 here in DC, right after this.
SUMMARY :
Brought to you by Splunk. conf2017 here at the Splunk event that is to get a sense of that here. Good to have you Sir. and what you're doing now I assume in the in the services, is remarkable resource of experiences that have brought you into a company around the fact that as we expand the brand how large is the organization, you know, so how in the world do you do that? And we couldn't do that without scale, About 80, 75 to 80% military vets, to take time off from work, or whatever it is and they align to work to this common mission. and in the business environment in the office. Are they responsible for figuring out where they sleep, and the small groups run around the planet and help people. So you talk about these global operations of the you know the data usage to make sure So the tech let's get into the tech side of this. And and so how we work with technology, Be careful it's like naming the kids and all of a sudden we know where all of our people are and we sincerely Dave and I both thank you
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Michael Ibbitson, Dubai Airports | Splunk .conf2017
>> Announcer: Live, from Washington, DC, it's theCUBE. Covering .cof2017. Brought to you by Splunk. (upbeat techno music) >> Welcome back to the nation's capital, theCUBE coming to you here from the Walter Washington Convention Center at .conf2017, Splunk's annual get-together, along with Dave Vellante, I'm John Walls. Good to have you with us here on theCUBE and how's your flying experience these days here in the States? Baggage, security, you happy? Well we're going to make you a little less... (laughs) Dubai Airports has just an exceptional network of operations that are going on right now, from soup to nuts and Michael Ibbitson is the VP of Technology and Infrastructure at Dubai. He joins us now here on theCUBE, and Michael, first off, glad to have you here in the States. >> Thank you. Good to be here. >> Good to see you, sir. You ran through on the key note stage a litany of checks that we all go through here in the States of, yes we'd love... better security, better baggage, even the golden bathroom, which I can't wait to hear about. But tell me about your focus with technology and Dubai, and what you're bringing to the job and how you're trying to revolutionize the travel experience. >> Yeah so, in Dubai we're really, really pushing the envelope in terms of volume, numbers of people going through the airport, but also we want to make it the best passenger experience we possibly can. We're already the biggest international airport in the world, going to be doing nearly 90 million passengers this year, growing to 100 million by the end of the decade, but we want to drive experience as well. And the airport is constrained, so we've got a limited site, so we now have to figure out how to do it to greater efficiency, automation, making the passenger experience better. You can get much better throughput in an airport if you take out all the queues. So that's a better experience. So you get both at the same time. >> Well, tell us about the security lines then, because Dave and I both relate to this here in the States. Sometimes they can be tedious to work through. So how are you addressing that through technology. >> Well, through lots of different ways. I mean, we put sensors all over the airport for lots of different things, and one of the key areas we've done it is in security. So we have some sensors that measure the queue length for us, which is really important. It allows us to understand what's happening now, in real time, deploy additional staff to support that, but also predicts what's happening over the next few hours, so we can be ready for whatever's coming next. On top of that, we then take data out of the lane itself, in real time, so we can see how many people are passing through, how many alarms they're setting off, and then we can use that data over time to understand the behavior of passengers. Certain destinations drive more security alarms, so we can now understand that and then try and pre-inform those passengers about what to do so everybody gets through faster. >> So kind of, like a way, is in reverse for the security line. >> Yeah, exactly. >> Love it, that's great. >> So, you mentioned the golden bathroom, I got to ask you-- (laughter) We saw some data that only 10 percent of the people admit that they don't wash their hands when they leave the bathroom, but your data suggests its 25 percent of the people do not. I wonder if part of that reason is the reason that I often get frustrated is, when you put your hands underneath, nothing comes out. (laughter) >> John: You're waving underneath, right? >> In modern Dubai, airport bathrooms must actually give me water when I ask for it, is that right? >> Yeah, well, we like to think we've got pretty efficiently working bathrooms, that's for sure, but I think the challenge with the bathroom one, we wanted to understand how to make bathrooms cleaner and a nicer environment for everybody, and when you're doing 90 million passengers a year, that's a lot of people going to the bathroom. We put sensors all over the bathrooms, not CCTV, want to make sure that's clear. It's all like presence sensors, door lock sensors, when the faucets are on or off, people stood at basins, and that's just given us so much insight into how people actually use the bathroom. So we know that at peak hours, the number are quite low in terms of people who wash their hands after using the bathroom, but off-peak when it's quiet, the number goes right up to 100 percent. So, we think we've got some work to do on capacity, and understanding how people use the bathroom, and also maybe on the cleanliness. Maybe people are leaving because it's the lesser of two evils. Do I wash my hands, which doesn't look like a nice environment to wash my hands, or do I just walk out? >> So, some of the stats. 90 million passengers a year go through your airport and that'll be 100 million, over 100 million by 2020, is that right? >> Michael: On the current growth, yeah. >> And then 150 million bags, you handle, each year. >> Michael: That's correct. >> So there's a lot of data that you're collecting. So hence we're here at .conf. How do you use Splunk to sort of manage all this data? >> So we have two Splunk instances. We have one that does all of our IT stuff, and then we have one that's focused on all the business services, operations, if you like. And it's the business one that is kind of the most interesting because it drives the most debate and discussions about the future, and how we should plan the airport, and how we should drive performance. We have about four and a half billion data points in our Splunk, in our business Splunk instance, and it grows by somewhere around 12 to 14 million data points a day. Just baggage alone, every bag generates about 200 data points. Now, people don't probably think that from the outside, when you put the bag in, you drop the bag at the check-in desk and then you don't see it again til you to the other end, but there's so many check points that it passes, security screening that it goes through. It gets transferred in terms of jurisdiction between airline, airport, ground handler, and then it gets loaded onto the aircraft. All of these things, we create data points for all of those. So we can track it through your whole journey. I think these are fantastic opportunities for us to start thinking about how we might share that data the consumer in the future. We'd like to get to a point where your bag journey is just as well-informed as your own journey. >> Yeah, so, a little bit more on that then, I mean, just in terms of what your real life experience, what you hope it will be, in terms of your baggage, You were talking about taking down baggage arrival to a matter of seconds? >> Yeah so, you as a passenger, you arrive at the airport. You've got a process to go through before you're going to get reunited with your baggage, and that might be 10 minutes or 30 minutes, depending on the size and the nature of the airport that you arrive at. But as we know now, based on the data we have in Splunk, and we've been analyzing this data over the last four or five months, we know exactly how long it takes to get a bag from any aircraft stand to any point where you pick it up. And we can average that over a serious period of time. So if we can do that historically, we can start to predict that into the future. Based on the current conditions of the airport, we should be able to give you and exact time that your bag's going to arrive on that carousel. Maybe it will be down to a few seconds, maybe it'll be in the next 30 seconds your bag will arrive, type of message, but we want to give you that message to your phone. >> Think how nice that would be, Dave, if you're waiting at the baggage carousel, with another 150 of your best friends, and everybody's crowding around, watching for their bag to come out, but you know your bags about to come out in 20 seconds. >> Well, I always say it's one of my pet peeves everybody crowds around, and you can't see. Take three steps back and we'll all be better off. I wanted to ask you Michael, though, as a consumer of airline products and services, there seems to be a difference between the airport and the airline in terms of their data. You have a lot of data, the airlines obviously have a lot of data. Of course, they're competitive with each other. What kind of collaboration do you have with the airline, what kind of data do you share? >> So, I mean it really depends on the nature of your airport. Are you a hub for a big carrier, or do you have lots of small airlines all operating there, to how you might go about doing that. In both the airports that I've worked at recently, we've run projects to integrate the airline data into our systems. Cause we're just so much more well informed about what's happening and what's going to happen in the future when we do that. We spent the last couple of years working with Emirates, who's our biggest airline, to integrate their data, but we also have FlyDubai, who've got a huge flying program with us as well, and integrate their data so that we can start to combine the two data sets. And we do that within Splunk, so we know what's going on. The baggage data that I talked about, the 200 data points, I mean that comes from three different entities in reality. It's the airline at check-in, and the passengers data about their booking and everything else, the baggage system itself, and the security process it goes through, which is our data, and then the ground handler, which again is another set of data, because that bag then onto the aircraft, and inform the airline of where it is. And then that all gets combined back again at the point where you board the aircraft to make sure that that passenger and the bag are all on the same flight. So we've been pulling all that data into our systems and then sharing that back across the teams, to provide people with a lot more insight. So the airline wants to know the bags are going through successfully, the ground handler wants to know how many more they've got to come. So by sharing that data through a platform like Splunk, we're hopefully making a lot of breakthroughs. >> I think that's huge, because the mobile app is a game changer for an airline passenger. But the diversity of mobile apps, and the quality of the mobile apps is the function of the data model that each airline and their back-end processes, and you can tell some of the airlines that have sort of antiquated back-end processes, and those that don't have as much baggage, right? No pun intended. And so, my question is, with tools like Splunk and some innovation on your end, are you able to sort of unify those disparities? >> Yeah, and you've also got to remember something about the passenger, right? No passenger comes to an airport for an airport tour. They're coming because their going to fly somewhere, right? (laughs) And this is important. So they book a ticket to an airline, we might be able to integrate that data from all these different organizations at the airport, but who are you as the passenger really going to get that information from at the last moment? Probably from the airline because you're going to use their app, because you bought your ticket through it, and you're going to check in through it, and you maybe have a car service booked through it. So we would rather... we could be the combiner of that data, but then pass it back to the airline to display to you as the passenger, cause that makes more sense. But what's important for the passenger is that data is consistent at every point in the journey, whether you find it out from the airport, or whether you find it out from the airline, you want it to be the same. You don't want conflicting information. So that's what we can do by deciding to join these things together, but make sure that the consumer interface is the right one for the right time. Now that wouldn't work for us with Emirates because they're so huge and they have so many passengers for us, but for some of the smaller airlines, like British Airways, Virgin Atlantic, you know they have two, three flights a day with us, it might make more sense for their passengers to use our app in that situation. So it really depends who you are and what you're flying for, but we see that there's opportunity across that space, but what would be important is that every app tells the same story and has the same data >> John: It's like uniformity, right? >> Yeah, because that gives you so much confidence as a customer if that flight screen changes at the same time that your app pushes a notification to you, and it's exactly the same data, that's a huge amount of confidence that this is all really accurate and timely, and then you get to make decisions off that. >> I was struck by the comment that you guys are out of space and I think the way you phrase it is the city grew up around the airport. You'd think Dubai, I have not been, but you'd think Dubai, planning ahead, has lots of resources, but they're subject to the whims of metropolitan growth. Your challenge then is to use efficiency to squeeze more out of that fixed space. What are you doing in that regard? I mean that's a major CIO challenge. How do you deal with that? >> Yeah, I have to admit, that was the challenge that attracted me to the role, like how do you take this airport... when I joined it was about 78 million, couple of years back, and now pushing 90, pushing 100 by the end of the decade. That was the challenge for me, and that was the focus of the CEO, he said the only way we're going to grow this business is to figure out how to do more people, or more planes, through the same space. And that's really exciting, and the only way to do that is looking cutting out the waste wherever you can. Redefining the processes in areas, and removing all of the queues and all of the bottlenecks in the airport, whether that be in the airspace, on the airfield, in the terminal buildings for the passengers, in the baggage area for the bags. You've got to remove all those bottlenecks and I think, as a passenger, queuing up just wastes time and space. If we can make sure nobody ever queues, then everybody will get through the airport faster, which means we can do more people. We can take more people through the airport. So that's really the focus, and we have an internal project that we call queue-busting and it's literally just about busting the queues, busting the lines, as you call them here, and getting rid of them, because they're the thing that creates the capacity constraint-- >> Yeah, you talk about all these sensors you have around the airport, you talk about all the data that you're gathering, billions and billions of data points, so what don't you know that wish you did, or that you hope you can, relatively soon? >> I mean one of the things, so we know, like, the queuing time, all the major touch points, and that's been fantastic and we've, in our transfer security areas, in the last two years, we've lowered transfer security queuing from over eight minutes to an average of four minutes and 47 seconds, so we're really precise on this stuff now, it's great. But what we don't know is, the people's entire journey. So, we know that you queued in a certain place for four minutes, and you might queued up at check-in for maybe 10 minutes as well, but what we don't know is how long it took you to get between those points, which route you took, what's the most efficient, how to get you to spend more money in the airport because we... that's our business model, right? So that is where we need to learn a lot more, and I think there's a lot of work going on in that space, and we're doing some trials on some cool technology to figure out how to help you find your journey, make the most efficient overall journey through the airport, not just at the key check points. And obviously give you more time to enjoy the experience, we have shops and restaurants, we've got spas and swimming pools and hotels inside our airport, which we'd love for people to use more of, and I think we can do that if we can help them plan their journey better, so, I think there's still a lot of data out there. >> Well and, when you look at your strategic planning road map, how much runway do you have? I mean, you're using efficiency to utilize your space better, drive more revenue, customer satisfaction, avoiding the huge cutbacks of building another airport, which is not going to be as convenient. How much, again no pun intended, how much runway do you have in terms of that strategic plan? >> Well based on our current expectations, predictions that we have, we're looking at this site being able to do about 120 million, maybe we can squeeze a bit more out of it, >> Decade, plus? >> Yeah, I mean there's lots of exciting things we might have to do with the airfield to try and land more planes. We do about 65 flights an hour, off our two runways. We don't have the luxury of really wide-space runways, so we may have to come with some new ideas on that front. But about 120 million we think, which would be easily the biggest airport in the world. It's helped by the enormous fleet of A380s that Emirates uses. Of course we get a lot more passengers for every flight. But that's probably about as far as we can go. But the airport was designed for 90 to 95 million, so we're already going to bust that by about 30 million. So yeah, hopefully we can extract that, and then you never know what we might be able to do. >> Great, great story. >> Hopefully go further. >> Well it's fascinating, it really was. Great job on the key note stage today and certainly wish you continued success down the road here, I think we've run out of puns. (laughter) So, I'll leave it at that, but safe travels, if you will, home, and thanks for being with us here on theCUBE. >> Michael: Thanks very much. >> Michael Ibbitson from Dubai airports. Back with more from theCUBE here in just a bit. Washington, DC coming to you live. Back with more in a bit. (upbeat techno music)
SUMMARY :
Brought to you by Splunk. and Michael Ibbitson is the VP of Technology Good to be here. even the golden bathroom, which I can't wait to hear about. the best passenger experience we possibly can. So how are you addressing that through technology. and then we can use that data over time We saw some data that only 10 percent of the people admit and also maybe on the cleanliness. So, some of the stats. How do you use Splunk to sort of manage all this data? from the outside, when you put the bag in, but we want to give you that message to your phone. but you know your bags about to come out in 20 seconds. You have a lot of data, the airlines obviously at the point where you board the aircraft and the quality of the mobile apps to display to you as the passenger, and it's exactly the same data, and I think the way you phrase it is the city grew up around So that's really the focus, and we have an internal project I mean one of the things, so we know, like, Well and, when you look at your strategic planning and then you never know what we might be able to do. and certainly wish you continued success down the road here, coming to you live.
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Lynn Lucas, Veritas | Veritas Vision 2017
>> Narrator: Live from Las Vegas, it's The Cube! Covering Veritas Vision, 2017. Brought to you by Veritas. >> Welcome back to Las Vegas, everybody. This is the Cube, the leader in live tech coverage and we're here covering, wall-to-wall coverage of Veritas Vision 2017, hashtag: VtasVision. I'm Dave Vellante, with Stu Miniman. Lynn Lucas is here. She's the CMO of Veritas; welcome to The Cube. >> I am so excited to be on The Cube for the first time. Thank you for joining us. >> Well, thank you for having us. We're really excited to have you. We were talking off camera and this morning, in our open, about Richard Branson, the keynote. Very inspiring, so interesting, and then you got an opportunity to interview him and it was really substantive. So what was that like, what was it like meeting him, what was he like backstage? Share it with our audience. >> Absolutely. So, first, I, it really was an honor. The man has, when you do the research on him, the number of businesses he's created and disrupted is really amazing when you go back and look at it. The record industry, phone industry, airline industry. I mean, it goes on and on and he's still doing it. What I was most struck with, though, is that he's really humble and approachable. So we spent about 20 minutes with him in the backstage, and he was just a very genuine person. Very concerned, as you and your listeners may have heard, in the keynote, about the impact of the hurricanes. Really committed to philanthropy now, and what I loved is that he really understood what Veritas is doing with data, and he was able to really quickly connect that with how it might help on important issues that he's concerned about, namely climate change, making communities part of businesses, and so forth. It was fantastic. >> Well, I thought he did a really good job, and you guys did a really good job, because he's like, wow, Richard Branson, big name. But why is he at Veritas Vision? And he came, he talked about his agenda, he talked about the hurricane, he connected it to data, to climate change, and he very, like I said off camera, in a non-self-promoting way, let us know very quietly that yeah, of course the fee that I'm getting here I'm donating to the cause, and you should donate too. Right, and it was just really, congratulations on such a good get. >> Well, we were thrilled to have him and really honored to have him, and I truly felt that he understands the importance technology is playing. He actually told us that they were without cell phone and any kind of internet connection right after the hurricane for about, I think what he said was about seven days, and he said it was a very weird, disconnected feeling, because it's become so prevalent in our lives, and then when they all left and got on his plane to go back to London to mobilize aid for the British Virgin Islands, he said that he looked back in the plane, and he said every single person is on their phone like this. And it's such an interesting and powerful tool though, for generating interest in, unfortunately, the very horrible events that have happened, and so the social media, the connectivity that we all experience and getting that word out, I think he really connected with what we do as technologists here, and he had a really fascinating conversation with us about his interest in flying cars, so he's seeing potential for flying cars in the next few years and as a way to perhaps help us reduce carbon emissions and he's excited about technology. So I think he had a lot of fun. >> And we should mention, I think, Bill Coleman and Veritas is matching contributions and then you have extended that through his non-profit? >> Correct, so Bill Coleman also is a great philanthropist like Richard is, and ever since he's arrived here at Veritas he's been very lean-forward with making sure that Veritas is giving back. It was part of the culture, but I really feel that Bill has augmented that, and so for these recent set of disasters, hurricane Harvey, hurricane Irma, Veritas has set up a funding, and then we are doing double matching, and what we did after the unfortunate hurricane Irma came through is Virgin Unite is donating to the BBI's. We've added that to the list of charities and double matching that, as well. >> So people can go to Virgin Unite and donate, or they can donate through your website as well? >> They should go to Virgin Unite and donate, they should go to the, there's also the American Red Cross in the Houston area and the Miami area that are doing donations. Donate, you know, direct through them. >> So please, take a moment, if you can. Donate often, you know, every little bit helps for sure. Okay, so let's get into it. Quite a show, second year of Veritas. It's the rebirth of Veritas, and Veritas, in our view, how do you feel, give us the sort of rundown on the show. >> Oh, I, ah, fantastic. The feedback from the customers, which is what I'm really most concerned about here has been, this year, last year was a great coming out, but this Veritas is much more innovative than we ever thought you could be. We heard the predictions around 360 Data Management last year, but wow, you've delivered. You've got a new set of exciting announcements around what we're doing to move to the cloud. Clearly, the partnership with Microsoft is a huge part of that. New innovations in SDS. And so we've seen a great rise in attendance this year, in terms of our customers, and we've had a fabulous new set of sponsors, which I'm just thrilled to have here. Microsoft, Google, Oracle, IBM, which I think shows the strength of what we're doing to help customers as they move to the cloud, and they really are transforming their datacenter environment. >> So, talk a little bit about digital, as a marketing pro. Every customer we talked to is going through, if you talk to the C-level, they're going through digital transformations; it's real. As a CMO, you're living in a digital transformation. What does it mean from a marketing perspective? How are you addressing, you know, these trends and taking advantage of them? >> It's crucial. I spend most of my time with my staff thinking about: how do we advance our own digital expertise and take advantage of the data that we too have. Really, CMOs are in command of so much data around customers, or should be in command of so much data around customers, in a good way, to provide more content that is directed at what their problems are. I think we've all experienced the uncomfortable feeling where maybe you Google something and suddenly you're getting ad after ad after ad from a company, and it might have been an accidental Google search, right? So we can use it for good in that way, understanding our customers. We're on a real digitization journey. It's a big word, but what it means for me in marketing at Veritas is really advancing and investing in our marketing infrastructure. One of the new things that we've just done is a complete underpinning reboot of Veritas.com, which the audience can see has gone live right here, for Vision. Making the site more personalized and more relevant to those that are visiting it. >> Yeah, Lynn, one of the things we've been digging into a little bit is you have a lot of existing customers with, you know, a very strong legacy. There's all these new trends, and you threw out lots of, you know, really interesting data. You know, the IOT with 269 times greater data than the datacenter, ah, how do you balance, kind of, helping customers, you know, get more out of what they have but bringing them along, showing them the vision, you know, helping them along that path to the future? Because, you know, change is difficult. >> It is, but you know, I have to say, and I think Mike Palmer said this as well, at one point, actually, when I've visited customers, I've been in, this year, I've been to Australia, I've been to France, been to Germany, London, Singapore, all over in the US, and talking to a lot of our existing customers, and what they're telling us is really that: we want your help in moving forward. So, we really embrace our existing customers. We're not in the business of trying to go around them. But they're our best advocates, and I think as a marketer, it's really key to understand that, is your existing customers are your best advocates. So we're helping them understand what we're doing for them today and also helping them learn how they can be advocates and heroes maybe to other parts of the business with some of these new technologies. >> Yeah, that's a great point. I'd love for you to expand on, you know, in IT it was always: up, the admin for my product is kind of where I'm selling, and how do I get up to the C-suite? Conversations we've been having this week, there's a lot of the, you know, cloud strategy, the GDPR, you know, digitization. It's, you know, the person who might have boughten that backup is pulling in other members of the team. Talk to us a little bit about, you know, the dynamics inside the company, where Veritas is having those conversations. >> Yeah, I think actually you brought up GDPR, and that's a perfect example. So GDPR is a regulation that is going to impact any company that is holding data about a European Union citizen, and it's an area that Veritas can really solve problems in, but we didn't know a lot of the legal and compliance buyers, which often are the ones making the purchase decisions in this case. We have been so thrilled to see that our existing advocates in the backup space have been bringing us into conversations and in Europe, what we've done so successfully now is actually bring the two groups together in roundtables and have our current customers bring us into conversations with legal and compliance. And it's creating, for them, stronger connections within the business, and that makes them more relevant to their bosses and those other lines of business, and there's a lot of proactive or positive feedback around that, that I think is what marketers and sales should be thinking about. It's not about how to go around, it's about how do I bring you with me. >> So, as you go around the world, I wonder if, again, another marketing, marketing to me, is very challenging; you've got a hard job. Marketers, I don't have the marketing DNA. But you want to maintain your relevance. You're a 30-plus year old company. Take something like GDPR. How do you think about the content that you serve up your audience? You can scare 'em to death, you know? That's what a lot of people are doing. You can educate them, but it's kind of deep and wonky. How are you thinking about that transfer of knowledge, you know, for the benefit of customers and obviously, ultimately, for the benefit of Veritas? >> So the way I think about that is B to H. Business to Human. So at the end of the day, you know, we talk about B to B marketing or B to C marketing. It's B to H, now, and what I mean by that is: at the end of the day, we're all human, individuals, we have a lot coming at us, as you've pointed out, with information and data, so what we've done is definitely not a scare tactic. Yes, GDPR is coming. But I think that in marketing, my philosophy is: let's work on how we can help you in the positive. I don't believe in the fear, uncertainty and doubt. And what we've done is approach it as we would hope to be approached, which is: let's give you some practical information simply, in amounts that you can absorb. And let's face it, I think Josie was the one that said this, our attention span is about that of a goldfish. I can't remember if it was plus or minus one second. And so, what we've actually gotten great feedback on is that we've broken the GDPR regulation down into very simple parts, and we've said: hey, here are the five parts. Here's how we're relevant and can help you. And we've done that in pieces that are as simple as a one-page infographic. We can obviously go a lot more complex, but at the beginning, when you're researching a topic, you're not looking for the 40-page white paper anymore. You're looking for what we call "snackable" pieces of content that get you interested. >> Yeah, that was good. I remember that infographic from the session yesterday. It was sort of, you know, discover and then four other steps and then, you know, made it sound simple. Even though we know it's more complicated, but at least it allows a customer to frame it. Okay, I think I can now get my arms around these. I understand there's a lot of depth beneath each of them, but it helps me at least begin to clock it. Another topic we want to talk about is women in tech. We had a great conversation with Alicia Johnson from Accenture about WAVE, which is Women and Veritas Empowered. Right? Talk about, again, the relevance of those programs generally and I want to ask you some follow-up questions. >> Sure, so I'm a big believer in those types of programs. We want to sponsor those here and bring together our own Veritas female engineering community, but also our customers that are here. I think that while we would all like it to be a world where we were at a neutral, bias-free, we're not quite there yet. And I think programs that bring people together, whether it's gender or any other dimension, are important to get people to connect in a community, share with each other, learn from each other, and so, I do hope one day for my daughter, who's 11, perhaps that this is a non-topic, but until it isn't, I think the power of sharing is important, and so I'm really pleased to have WAVE. It's our second year having WAVE. It was a bigger program with Accenture sponsoring it. And we look forward to continuing to do that. Veritas also will have a big presence at the Anita Borg Institute, which is coming up next month, as well. >> Yeah, and The Cube will be there, of course. It'll be our, what, fourth year there, Stu? So it's a big show for us and we're obviously big supporters of the topic; we tend to talk about it a lot. And I think, you know, Lynn, your point is right. Hopefully by the time our daughters are grown up, we won't be talking about it, but I think it's important to talk about now. >> Lynn: It is. >> And one of the things that Accenture laid out is that, by 2025, their objective is to have 50 percent, you know, women on staff, and I think it was 25 percent women in leadership positions. I was impressed and struck, and I wonder if you can comment as a C-level executive, struck by the emphasis on P&L management, which, you know, tends to be a man's world. But, thoughts on that and you, as a C-level executive, you know, women in that position? >> Yeah, and again, it's one of these things where I'll have to say it's a little both uncomfortable, but obviously I feel that it is still important to talk about because I wish we were at a place where we didn't have to. I'm really proud of Veritas, because we have myself and Michelle Vanderhar on Bill's staff. So Bill has been a promoter of having diversity on his own direct staff, and I think that top down approach is super important in Silicon Valley and any business that there's real support for that. And Michelle Vanderhar is our chief council, which has, in many cases, not been a position where you would have seen a lady leading that. So we work on that at Veritas, and I personally believe it and I think Mr. Branson said that, as well, in his keynote as well this morning. When we have diversity, we have a breadth of ideas that makes it just a better place to work, and frankly, I think, leads to better innovation in whatever field that you're in. >> Lynn, last question I wanted to ask you, the tagline of the conference is: the truth in information. So much gets talked about, you know, what's real news? You know, what's fake? What do you want people, as the takeaway for Veritas and the show? The truth in information is our rallying cry, and you're right, I think it couldn't be more timely. We're not here to take a particular political stance, but what we find is in the business world, the companies are struggling with: where do I find what's really relevant? Let me give you a story. I was in France earlier this year, sitting with a CIO of one of the very largest oil and gas companies in France. Happens to be a lady who was formerly the chief data officer and she'd moved from that position into the CIO position. And when we talk about the truth in information, the example that she gave us which was so striking is that they've been doing the scans of the Earth, and actually the streets of Paris, for 50, 60 years, to understand the infrastructure, what they may have, and so forth, and at this point, with all of that data, they literally are having a hard time understanding what, out of all of these pieces of information, these topographical scans that they have, is relevant anymore. And this is the same story that I've heard in pharmaceutical companies that are doing drug tests. This is the same story that you would hear in, frankly, media companies that are doing filming, and are trying and all of this is digitized. So, when we talk about that with our customers, it really resonates, is that with so much coming at us, it's hard, in business as well as it is in our consumer lives, to really know: what do I have that's relevant? And I think the opportunity Veritas has is to help customers with a single data management platform, start to get a handle on that and be able to be much more efficient and productive. >> Alright, Lynn Lucas, we have to leave it there. Thanks so much for coming on The Cube. We really appreciate it. >> Thank you! I really enjoyed my first time. I can't wait to be back on again, and hope to have you guys here next year, Vision 2018. >> We'd love to be here. Alright, bringing you the truth, from Veritas Vision, this is The Cube. We'll be right back. (uptempo musical theme)
SUMMARY :
Brought to you by Veritas. This is the Cube, the I am so excited to be on and then you got an is really amazing when you and you guys did a really good job, and so the social media, the connectivity We've added that to the list of charities in the Houston area and the Miami area and Veritas, in our view, Clearly, the partnership with Microsoft you know, these trends and take advantage of the and you threw out lots of, and talking to a lot of Talk to us a little bit about, you know, that is going to impact You can scare 'em to death, you know? about that is B to H. and then, you know, made it sound simple. really pleased to have WAVE. And I think, you know, and I wonder if you can comment that makes it just a better place to work, and actually the streets we have to leave it there. and hope to have you guys We'd love to be here.
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Day Two Kickoff | Veritas Vision 2017
>> Announcer: Live from Las Vegas, it's theCUBE. Covering Veritas Vision 2017. Brought to you by Veritas. (peppy digital music) >> Veritas Vision 2017 everybody. We're here at The Aria Hotel. This is day two of theCUBE's coverage of Vtas, #VtasVision, and this is theCUBE, the leader in live tech coverage. My name is Dave Vellante, and I'm here with Stuart Miniman who is my cohost for the week. Stu, we heard Richard Branson this morning. The world-renowned entrepreneur Sir Richard Branson came up from the British Virgin Islands where he lives. He lives in the Caribbean. And evidently he was holed out during the hurricane in his wine cellar, but he was able to make it up here for the keynote. We saw on Twitter, so, great keynote, we'll talk about that a little bit. We saw on Twitter that he actually stopped by the Hitachi event, Hitachi NEXT for women in tech, a little mini event that they had over there. So, pretty cool guy. Some of the takeaways: he talked a lot about- well, first of all, welcome to day two. >> Thanks, Dave. Yeah, and people are pretty excited that sometimes they bring in those marquee guests, someone that's going to get everybody to say, "Okay, wait, it's day two. "I want to get up early, get in the groove." Some really interesting topics, I mean talking about, thinking about the community at large, one of the things I loved he talked about. I've got all of these, I've got hotels, I've got different things. We draw a circle around it. Think about the community, think about the schools that are there, think about if there's people that don't have homes. All these things to, giving back to the community, he says we can all do our piece there, and talking about sustainable business. >> As far as, I mean we do a lot of these, as you know, and as far as the keynote speakers go, I thought he was one of the better ones. Certainly one of the bigger names. Some of the ones that we've seen in the past that I think are comparable, Bill Clinton at Dell World 2012 was pretty happening. >> There's a reason that Bill Clinton is known as the orator that he is. >> Yeah, so he was quite good. And then Robert Gates, both at ServiceNow and Nutanics, Condi Rice at Nutanics, both very impressive. Malcolm Gladwell, who's been on theCUBE and Nate Silver, who's also been on theCUBE, again, very impressive. Thomas Friedman we've seen at the IBM shows. The author, the guy who wrote the Jobs book was very very strong, come on, help me. >> Oh, yeah, Walter Isaacson. >> Walter Isaacson was at Tableau, so you've seen some- >> Yeah, I've seen Elon Musk also at the Dell show. >> Oh, I didn't see Elon, okay. >> Yeah, I think that was the year you didn't come. >> So I say Branson, from the ones I've seen, I don't know how he compared to Musk, was probably the best I think I've ever seen. Very inspirational, talking about the disaster. They had really well-thought-out and well-produced videos that he sort of laid in. The first one was sort of a commercial for Richard Branson and who he was and how he's, his passion for changing the world, which is so genuine. And then a lot of stuff on the disaster in the British Virgin Islands, the total devastation. And then he sort of went into his passion for entrepreneurs, and what he sees as an entrepreneur is he sort of defined it as somebody who wants to make the world a better place, innovations, disruptive innovations to make the world a better place. And then had a sort of interesting Q&A session with Lynn Lucas. >> Yeah, and one of the lines he said, people, you don't go out with the idea that, "I'm going to be a businessman." It's, "I want to go out, I want to build something, "I want to create something." I love one of the early anecdotes that he said when he was in school, and he had, what was it, a newsletter or something he was writing against the Vietnam War, and the school said, "Well, you can either stay in school, "or you can keep doing your thing." He said, "Well, that choice is easy, buh-bye." And when he was leaving, they said, "Well, you're either going to be, end up in jail or be a millionaire, we're not sure." And he said, "Well, what do ya know, I ended up doing both." (both laughing) >> So he is quite a character, and just very understated, but he's got this aura that allows him to be understated and still appear as this sort of mega-personality. He talked about, actually some of the interesting things he said about rebuilding after Irma, obviously you got to build stronger homes, and he really sort of pounded the reducing the reliance on fossil fuels, and can't be the same old, same old, basically calling for a Marshall Plan for the Caribbean. One of the things that struck me, and it's a tech audience, generally a more liberal audience, he got some fond applause for that, but he said, "You guys are about data, you don't just ignore data." And one of the data points that he threw out was that the Atlantic Ocean at some points during Irma was 86 degrees, which is quite astounding. So, he's basically saying, "Time to make a commitment "to not retreat from the Paris Agreement." And then he also talked about, from an entrepreneurial standpoint and building a company that taking note of the little things, he said, makes a big difference. And talking about open cultures, letting people work from home, letting people take unpaid sabbaticals, he did say unpaid. And then he touted his new book, Finding My Virginity, which is the sequel to Losing My Virginity. So it was all very good. Some of the things to be successful: you need to learn to learn, you need to listen, sort of an age-old bromide, but somehow it seemed to have more impact coming from Branson. And then, actually then Lucas asked one of the questions that I put forth, was what's his relationship with Musk and Bezos? And he said he actually is very quite friendly with Elon, and of course they are sort of birds of a feather, all three of them, with the rocket ships. And he said, "We don't talk much about that, "we just sort of-" specifically in reference to Bezos. But overall, I thought it was very strong. >> Yeah Dave, what was the line I think he said? "You want to be friends with your competitors "but fight hard against them all day, "go drinking with them at night." >> Right, fight like crazy during the day, right. So, that was sort of the setup, and again, I thought Lynn Lucas did a very good job. He's, I guess in one respect he's an easy interview 'cause he's such a- we interview these dynamic figures, they just sort of talk and they're good. But she kept the conversation going and asked some good questions and wasn't intimidated, which you can be sometimes by those big personalities. So I thought that was all good. And then we turned into- which I was also surprised and appreciative that they put Branson on first. A lot of companies would've held him to the end. >> Stu: Right. >> Said, "Alright, let's get everybody in the room "and we'll force them to listen to our product stuff, "and then we can get the highlight, the headliner." Veritas chose to do it differently. Now, maybe it was a scheduling thing, I don't know. But that was kind of cool. Go right to where the action is. You're not coming here to watch 60 Minutes, you want to see the headline show right away, and that's what they did, so from a content standpoint I was appreciative of that. >> Yeah, absolutely. And then, of course, they brought on David Noy, who we're going to have on in a little while, and went through, really, the updates. So really it's the expansion, Dave, of their software-defined storage, the family of products called InfoScale. Yesterday we talked a bit about the Veritas HyperScale, so that is, they've got the HyperScale for OpenStack, they've got the HyperScale for containers, and then filling out the product line is the Veritas Access, which is really their scale-out NAS solution, including, they did one of the classic unveils of Veritas Software Company. It was a little odd for me to be like, "Here's an appliance "for Veritas Bezel." >> Here's a box! >> Partnership with Seagate. So they said very clearly, "Look, if you really want it simple, "and you want it to come just from us, "and that's what you'd like, great. "Here's an appliance, trusted supplier, "we've put the whole thing together, "but that's not going to be our primary business, "that's not the main way we want to do things. "We want to offer the software, "and you can choose your hardware piece." Once again, knocking on some of those integrated hardware suppliers with the 70 point margin. And then the last one, one of the bigger announcements of the show, is the Veritas Cloud Storage, which they're calling is object storage with brains. And one thing we want to dig into: those brains, what is that functionality, 'cause object storage from day one always had a little bit more intelligence than the traditional storage. Metadata is usually built in, so where is the artificial intelligence, machine learning, what is that knowledge that's kind of built into it, because I find, Dave, on the consumer side, I'm amazed these days as how much extra metadata and knowledge gets built into things. So, on my phone, I'll start searching for things, and it'll just have things appear. I know you're not fond of the automated assistants, but I've got a couple of them in my house, so I can ask them questions, and they are getting smarter and smarter over time, and they already know everything we're doing anyway. >> You know, I like the automated assistants. We have, well, my kid has an Echo, but what concerns me, Stu, is when I am speaking to those automated assistants about, "Hey, maybe we should take a trip "to this place or that place," and then all of a sudden the next day on my laptop I start to see ads for trips to that place. I start to think about, wow, this is strange. I worry about the privacy of those systems. They're going to, they already know more about me than I know about me. But I want to come back to those three announcements we're going to have David Noy on: HyperScale, Access, and Cloud Object. So some of the things we want to ask that we don't really know is the HyperScale: is it Block, is it File, it's OpenStack specific, but it's general. >> Right, but the two flavors: one's for OpenStack, and of course OpenStack has a number of projects, so I would think you could be able to do Block and File but would definitely love that clarification. And then they have a different one for containers. >> Okay, so I kind of don't understand that, right? 'Cause is it OpenStack containers, or is it Linux containers, or is it- >> Well, containers are always going to be on Linux, and containers can fit with OpenStack, but we've got their Chief Product Officer, and we've got David Noy. >> Dave: So we'll attack some of that. >> So we'll dig into all of those. >> And then, the Access piece, you know, after the apocalypse, there are going to be three things left in this world: cockroaches, mainframes, and Dot Hill RAID arrays. When Seagate was up on stage, Seagate bought this company called Dot Hill, which has been around longer than I have, and so, like you said, that was kind of strange seeing an appliance unveil from the software company. But hey, they need boxes to run on this stuff. It was interesting, too, the engineer Abhijit came out, and they talked about software-defined, and we've been doing software-defined, is what he said, way before the term ever came out. It's true, Veritas was, if not the first, one of the first software-defined storage companies. >> Stu: Oh yeah. >> And the problem back then was there were always scaling issues, there were performance issues, and now, with the advancements in microprocessor, in DRAM, and flash technologies, software-defined has plenty of horsepower underneath it. >> Oh yeah, well, Dave, 15 years ago, the FUD from every storage company was, "You can't trust storage functionality "just on some generic server." Reminds me back, I go back 20 years, it was like, "Oh, you wouldn't run some "mission-critical thing on Windows." It's always, "That's not ready for prime time, "it's not enterprise-grade." And now, of course, everybody's on the software-defined bandwagon. >> Well, and of course when you talk to the hardware companies, and you call them hardware companies, specifically HPE and Dell EMC as examples, and Lenovo, etc. Lenovo not so much, the Chinese sort of embraced hardware. >> And even Hitachi's trying to rebrand themselves; they're very much a hardware company, but they've got software assets. >> So when you worked at EMC, and you know when you sat down and talked to the guys like Brian Gallagher, he would stress, "Oh, all my guys, all my engineers "are software engineers. We're not a hardware company." So there's a nuance there, it's sort of more the delivery and the culture and the ethos, which I think defines the software culture, and of course the gross margins. And then of course the Cloud Object piece; we want to understand what's different from, you know, object storage embeds metadata in the data and obviously is a lower cost sort of option. Think of S3 as the sort of poster child for cloud object storage. So Veritas is an arms dealer that's putting their hat in the ring kind of late, right? There's a lot of object going on out there, but it's not really taking off, other than with the cloud guys. So you got a few object guys around there. Cleversafe got bought out by IBM, Scality's still around doing some stuff with HPE. So really, it hasn't even taken off yet, so maybe the timing's not so bad. >> Absolutely, and love to hear some of the use cases, what their customers are doing. Yeah, Dave, if we have but one critique, saw a lot of partners up on stage but not as many customers. Usually expect a few more customers to be out there. Part of it is they're launching some new products, not talking about very much the products they've had in there. I know in the breakouts there are a lot of customers here, but would have liked to see a few more early customers front and center. >> Well, I think that's the key issue for this company, Stu, is that, we talked about this at the close yesterday, is how do they transition that legacy install base to the new platform. Bill Coleman said, "It's ours to lose." And I think that's right, and so the answer for a company like that in the playbook is clear: go private so you don't have to get exposed to the 90 day shock lock, invest, build out a modern platform. He talked about microservices and modern development platform. And create products that people want, and migrate people over. You're in a position to do that. But you're right, when you talk to the customers here, they're NetBackup customers, that's really what they're doing, and they're here to sort of learn, learn about best practice and see where they're going. NetBackup, I think, 8.1 was announced this week, so people are glomming onto that, but the vast majority of the revenue of this company is from their existing legacy enterprise business. That's a transition that has to take place. Luckily it doesn't have to take place in the public eye from a financial standpoint. So they can have some patient capital and work through it. Alright Stu, lineup today: a lot of product stuff. We got Jason Buffington coming on for getting the analyst perspective. So we'll be here all day. Last word? >> Yeah, and end of the day with Foreigner, it feels like the first time we're here. Veritas feels hot-blooded. We'll keep rolling. >> Alright, luckily we're not seeing double vision. Alright, keep it right there everybody. We'll be back right after this short break. This is theCUBE, we're live from Vertias Vision 2017 in Las Vegas. We'll be right back. (peppy digital music)
SUMMARY :
Brought to you by Veritas. Some of the takeaways: he talked a lot about- one of the things I loved he talked about. and as far as the keynote speakers go, as the orator that he is. The author, the guy who wrote the Jobs book So I say Branson, from the ones I've seen, Yeah, and one of the lines he said, people, and he really sort of pounded the "You want to be friends with your competitors and appreciative that they put Branson on first. Said, "Alright, let's get everybody in the room So really it's the expansion, Dave, "that's not the main way we want to do things. So some of the things we want to ask that we don't really know Right, but the two flavors: one's for OpenStack, and containers can fit with OpenStack, one of the first software-defined storage companies. And the problem back then was everybody's on the software-defined bandwagon. Lenovo not so much, the Chinese sort of embraced hardware. And even Hitachi's trying to rebrand themselves; and of course the gross margins. I know in the breakouts there are a lot of customers here, and so the answer for a company like that Yeah, and end of the day with Foreigner, This is theCUBE, we're live
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Initial Coin Offering 101 with Grant Fondo | CUBEconversation
>> Announcer: From Palo Alto, California, it's CUBEConversations with John Furrier. >> Welcome back to our special CUBEConversation here in Palo Alto. I'm John Furrier, co-founder of SiliconANGLE Media, and the co-host of theCUBE. We're with Grant Fondo who is an attorney, with Goodwin. Specializes in block chain, Initial Coin Offerings, also known as ICOs. Part two segment we just went over the high-level landscape, but I really want to walk through the playbook of ICO process. Call this the Initial Coin Offering, or ICO-101. Take me through the process, okay? Hypothetically, let's just say we want to do something, we want to have an ICO called "Crowd Coins". Something that we're looking at doing. But let's just walk through that. What's the advice, what's the playbook? Take me through the process. >> Sure. So the first question is, where are you located, and who are you targeting? So what I mean by that is, where is the founding team? Are they in the US? The threshold issue is whether they are in the US or abroad. If they're in the US, and they want to stay in the US, and most don't want to move, so they want to stay in the US, then we talk about, "Okay, you're going to be subject to US regu-- potentially subject to US regulation." And so, the next step on that is, who is your target audience for the token sales? Are you looking to do accredited investors? Are you looking for US people, are you looking for foreign, and who are those target people? So the threshold issue is, as I mentioned before, are you looking for accredited or unaccredited? Most people would rather, they believe in the democratization. >> Accredited over a million dollars of net worth? So it's like a... >> It's essentially a sophisticated-- yes, it's essentially a sophisticated investor. >> And what's the trade-off between the two of those? >> So the trade-off is, if you really want to get a large market, you do the unaccredited route. And that means anybody can participate. Accredited, if it's credited, it's a much more limited, typically from 50 to 100 people, high net worth individuals, there's a paperwork process, it's exemption under their security's rules. Most of the token sales we're seeing are unaccredited, although we're seeing a trend now, too, that people are doing a hybrid of accredited US investors, and unaccredited foreign investors. It's an interesting hybrid that we're seeing. But, so that's the initial threshold. We have many companies that say, "Well, what if we move our operations offshore? What if we open up a company in Switzerland or something like that?" And I think what they don't realize is that if they are trying to seek US money, or they are located in the US, or the money that they raise comes back to the US in some way, that they're going to be subject to US regulations. So simply sticking something offshore doesn't cut it from a regulatory perspective. So that's the first question we ask, is to trying to figure out, "Okay, where are we setting up this entity?" And typically you set up different entities to raise the token sale. >> So what if a company, say, us as an example, already exists, we're a Delaware corporation? Do I have to stand a new company up, or subsidiary? What's the playbook? So there's a clean sheet of paper is a new company, so that's where you start, I get that. But what about a pre-existing companies? >> So if you're a Delaware corporate pre-existing company, sometimes we'll set up a new, like a subsidiary. Sometimes just for typical corporate reasons it's good to set up separate entities. The other issue, threshold issue, is tax issues. We typically advise people to get sophisticated tax advice from CPAs, things like that, Deloitte's one of the players in the space, for example. And that decision then becomes, do you set that entity up in a more tax-friendly venue than the United States? The British Virgin Islands and the Cayman Islands are two of the examples of where these people set these entities up for tax purposes. >> The tax thing seems like it would take time. Does that slow things down, or is it...? It's super important, obviously. >> So, it does. It has a couple components. It slows it down because there's another player involved, you also have the potential transfer of assets and you have to figure out what are the assets that you're going to trade, move from the Delaware corporation, for example, to the Cayman Island corporation? You also have obligations of, you have to go live in the Cayman Islands for a while, which is not a bad thing. >> My wife wants me out of the house, time to go to the Cayman. >> So it's funny, I had a client who said, "Alright, let's set up in the hotel right next to the airport," and I'm like, "If you're in the Cayman Islands, go to the beach. Don't stay at the airport." >> Start scuba-diving. A lot of people would do that. Okay, so, great, so, jurisdiction and corporate structure is the first consideration. >> Yes. >> What's next? >> The next step is related to that, is what type of sale are you doing? Are you doing a token sale or a security sale? And what we mean, and that's a big threshold issue. What we mean by that is, and most of the sales are token sales. But is the token that you're using going to give someone equity in the company? Are they going to get a percentage of the profits from the company? Are they going to be able to control some of the decisions of the company? If so, that looks more like a stock. And so, therefore, it's deemed a security token. That is subject to SEC regulation, and there's a different route. Many people don't go that route, but some do. So, for example, people in real estate transactions where they want to give, use tokens, but they really want to give investors who get a percentage of the real estate profits. They'll go the accredited US investor route. For the other pivot is towards the utility token. Which is the utility token, like an arcade token, it's basically a token that works in the platform, and people use it so that they can transact on your platform, they can play games, they can get content, they can encourage people to find bugs in your software. >> John: So, transactional-type value. >> Transactional, exactly. >> So, smart network, smart contracts assume some sort of marketplace with coins and the currency, right? >> Grant: Exactly. >> Okay, so the next step. The tokens and security and utility, I get that. Okay, make that decision, now what? >> So the next step is, you need to do a white paper. And you need to hire a law firm to help you with the white paper and all the legal, all these different steps. So then we'll take a look at the white paper, and we'll advise them on what their token looks like, if they're trying to do the utility route we'll walk through the different language and things of that nature. We also try to clear it up, make it just a little bit more readable. And then, once they do the white paper, we then, also, help them with the pre-sale documents. Oftentimes they'll do two sales. So it's called a "pre-sale", which is where you give an opportunity for significant purchase, people that you believe will be significant purchases of tokens, and they'll come in and they'll buy a large amount of tokens, let's say $100,000 dollars in tokens, but at a significant discount from the price that will be for a regular token sale. So maybe a 20% discount. >> So once I have my token, security or utility, okay, now I got to go figure out how I'm going to sell this. >> Grant: Yes. >> And that's what we're getting at here. >> Yes. And so, typically you make a decision and do a pre-sale, and you raise a certain amount of money, and then you do the sale, the token sale, about a month later, typically. >> What about allocation of tokens? That comes up a lot. So I'm also thinking, "Okay, is there a structure for X percentage for the development, X percentage to sell, to offer to the community or network, how many stay in the company." we see people keep an allocation for the company, or, between 15 or some higher. So how do you put the pie chart together, or distribution of token? >> One of the things you have to figure out, is this a token that you're going to sell all your tokens right off the gate, except for some of the ones you keep, or do you envision later releasing tokens over time? So some of our token sales, every year, excuse me, token companies, will release tokens over the time to continue to provide tokens to the users. So you have to make that threshold decision. What you typically see, is you see a percentage kept by the company, you see, and it's usually, usually you see 15 to 20%, although I've seen companies up to 90%, and then you'll see a bunch of the tokens issued to the market, and they will tell people through their white paper what they intend to use that money for. Most of the times it's for R&D and development of the platform, and continued maintenance of the platform, but also legal and administrative expenses for that company. One of the big issues that companies face, is where are they in the development of that platform? Ideally, by the time they do the token sale, the platform exists and the tokens can be used immediately. That helps, we talked earlier about, being a security versus a token. That helps in that analysis. If you're building a platform, and you've already got it up and running, that looks more like utility token. If it's going to be a year or two before that platform's available for use, the SEC may say that looks more like a security. >> And a lot of people get flagged in ICOs where it's like, "We're going to see something in late 2018." And so they hope to raise money through the tokens to do development. And it can be like a Kickstarter kind of model there. But it's not legit. I mean, from a product standpoint. I shouldn't say, "not legit". It can be scrutinized. >> I think now, the SEC gave some guidance a couple weeks ago, and I think that in Coin Center, which is a very think tank in this area, they issued a spreadsheet, essentially, that talks about when are you more a token versus security. And I think that's an issue. I think, especially going forward, companies, if they can, are better off having a platform up and running by the time they issue the tokens. >> Okay, so next question is, okay, great, now I'm rockin' and rollin', now I got to do some blocking and tackling. I need a white paper, I got to have a website, what are the minimum viable elements that need to be in market for an ICO? Obviously a website. What are the elements there? >> One is the white paper, which we talked about. You also, as part of that white paper, you want to make sure you are conscious that this is a white paper that has to live and breathe potentially years, and so you want to be honest and forthcoming, and also give yourself some flexibility. But the other thing is, not every company is a super-sophisticated smart contract company. And so they'll often hire vendors to do that. >> John: Do the white paper. >> No, not to do the white paper, sorry, to do the actual smart contracts to set up the token sales. Those companies will also assist with the white paper, just like we do, but their primary platform, or purpose, is to help launch the smart contracts. You'll also have marketing companies that will assist with marketing the token sales, so that more of the community knows about your business, and that there's a platform out there and that hopefully that's a platform that you want to use tokens on, and so that's another component. And then, also, the tax advice that I mentioned before. >> Alright, so in that white paper, is also the consideration for who the service providers will be in the process. >> Sometimes. Not always, though. Sometimes it will identify who's going to get, if the service provider, for example, is going to get tokens, but oftentimes you don't see that in there. >> Alright, so white paper, probably an FAQ of some sort, but, again, thinking about this being an evergreen, living document that'll be on the web. It could bite you in the butt, or help you, so be careful, right? So that's what you're saying. Good advice. Okay. Tax considerations. Okay, now I have my tax hat on. Bring in Deloitte, bring in tax guys. What are they talking about? How does that impact the process? >> So, you mentioned the delay before. I think any time that you bring more players in it obviously delays things. But they're important players. All these are important players. And part of what you want to do, is you want to bring them in early, versus waiting, because the tax implications are significant. It takes time to set up foreign entities, it takes time to go live in the Cayman Islands, not the worst time, but it takes time. >> John: What duration in the Cayman Islands would someone have to live? >> I'm not an expert on that, but you're going to spend a couple weeks there, for sure, if not longer, and you're going to have to stay there through the token sale. >> Does the boat get paid as part of the token sale? >> I'll leave it up to you on how you decide to spend that money. >> Okay, so back on the jurisdictional thing, this is important. People, can they do it in the US? >> Yes. >> Yeah, they can. Okay. But how does that impact the process? Is it a tax issue, or is it just, comfort? What's the consideration between a Cayman Islands, foreign makes sense if you have people there, but Caymans would be the alternative to the US companies, right? >> So if you do it in the US, you can still have your operations here, and essentially you can have some people here, but the primary wallet, essentially, entity receiving the money would be in the Cayman Islands. If you decide, and that's really mostly for tax issues. If you decide to forego that, so some companies decide the tax issues are not significant enough that I want to deal with it, setting up a Cayman operation, there's a delay, there's expense, and we'll deal with the US tax issues. And so that's just a business decision. >> And because the tokens are viewed as income? >> Revenue. >> Revenue. >> Grant: It would be viewed as a revenue for the company. >> Okay, so does that mean, if a corporation wants to buy tokens, that's an expense? >> So, it's funny, we haven't had that question asked, and I'm not a tax expert, but yes, I think it would be an expense. >> We'll have to get a referral, get a tax guy in here to answer these questions. The post-ICO issues. Did we get to the ICO? So the next step is, okay, I got my tax considerations, it's time for the ICO. What happens next? Do I ring a bell? Is it a digital bell? What happens? >> It's kind of fun. Most companies, what they do is they put a countdown to when the ICO is about to start, and they usually give a window. And it's typically a two-component thing. One is, if we raise X, so let's just pick a number, $30 million dollars. It's a $30 million dollar X amount of tokens we sold, the token sale will stop at that point. And/or a time limit, so two weeks. We'll have a two week token sale. And so, you'll have the timeline, and they'll actually register for you on their website how much they've raised, how many tokens have been sold, as well as where they are in that timeline. And then the timeline ends either through one of those two mechanisms, and then the token sale is closed. >> And then I'm sure there's a protection issue around protecting the tokens. Can you add some color there? Because there's been rumors that someone raised $34 million dollars and lost it all. They've basically been robbed, digitally, by hackers. Who do you call, then? Better Coin Bureau? >> So we've dealt with that issue, and we can give advice when that happens, but it's a tough issue. Tracking, the FBI, obviously you notify the FBI... >> John: It's a fatal flaw. >> It's a real problem. Typically there are people abroad. So you have to assume it's gone. So one of the immediate things we talk about is security. And some of it is very basic security. And that is, if you are receiving all these Ethereum or Bitcoin or however you're raising it, set up a bunch of different wallets. If you're going to lose money, it's better to lose one out of 10 wallets, or one out of 20 wallets, versus one wallet with all your money there. So some of that is just prudent, in a sense, but I also think you really need to make sure. That's part of why you bring some experts in, if you don't have that inside expertise it's going to make it extraordinarily insecure. >> How do vet the service providers if I'm going to work with the company if I'm an entrepreneur or an entity to deal with the front-end of the first collection? The wallets make sense. You sprinkle it around, it's like digging a hole, or putting mattresses all over your house, so I get that. Who do I deal with on the inbound? Is there a central authority that takes the cash in before it goes to wallets, or it goes right into different wallets? >> That's where we talked about a smart contract vendor will assist you in setting things up so that it goes directly into a wallet. Part of it is just word of mouth. People get referrals, they look for who's done other ICOs. Part of it's reputational. Some of it, too, is when you talk to people, you can figure out, do they really know what they're talking about? Hopefully you have some IT security people on your team, or that at least you can rely on who can really vet, vet these providers and to say, okay, this is a really strong product, and we feel comfortable with that. And you're betting a lot on it, so it's a really important decision. >> John: So you invest in a security resource. >> I think you have to. >> Okay, now ICO is completed, everyone's high-fiving, the clock is ticking, and there's a post, maybe a trickle, or a one-shot opportunity, assuming that trickles is part of the process. What's the post ICO consideration? >> One of the issues is the money, right? So what do you do with it? So this is a pre and post token sale issue. And that is, do you provide employees, or founders, with tokens? And I think the consensus now is that the more you provide tokens for employees and founders it more looks like securities. So there's a tendency for people like advisors who come onto the company, to provide them tokens. I think there's a risk that if you do that, it looks more like securities. So you have to treat that money and that token, especially the tokens, because the company keeps some tokens, too, right? You have to continue to remember that that's a utility token, not a security token. As far as the money goes and what you want to use it for, you have to keep consistent with your mission. So it's just like crowdfunding. If you ask people to donate money to an idea, you can't change that idea. And if you do change that idea, you need to let them know about it. So you have to be very transparent. So there's no such thing as "free money", and I believe that one of the risks with the post-token sales is, some of these companies are not going to make it. And so you want to be very cognizant of that you're doing the right thing, you're making the right decisions. Pretend, in a sense, that it's truly your money, and every dollar that you spend is your own dollar. You want to use it wisely, and you never want to be embarrassed or ashamed or concerned about how you spent that money. >> As long as it's not buying a boat or having a, like on Silicon Valley, renting out Treasure Island and having a big party. Use it wisely, and to the mission of the firm. Okay, so the question I have for you, this comes up a lot is, okay, I get the utility token. That creates value for the currency, you're not selling the appreciation as an investment, it's a transactional component of a smart network with smart contracts, and values the creation and distribution of that value. I get that. If a company wants to do that, they can still have an equity plan, I assume, because you have to assume that that utility is contributing to the value of the overall enterprise itself, the company. That's where the employees would get the stock options in a normal stock option plan. >> Yeah, it's just like any other company. When you raise money, you still have equity. So I think they are generally Delaware corporations that stick with the standard structure. You can give options in the company. There's no concerns with that. >> So you have a coin vehicle going on, and a standard equity program. >> Grant: Yes. Absolutely. >> Okay, so, post-ICO, what else? Cross your fingers and hope you can use the development cash? >> I think, too, and this goes throughout the process from the beginning through the post, which is, be careful how you talk about the token sales. Don't talk about, "We're going to try to increase the value of the tokens." Remember, the token is a utility token. It's an arcade token. It's not a security. >> It's like playing a video game. Pinball Wizard. You pump it in to thing, play your game, and people get value out of that. >> So that's fine. But what you don't want to say, is you don't want to encourage people to continue to trade and buy the token for the purpose of they hope it's going to go up in value and not use the platform. >> Even though everyone's doing that. >> There's some truth to that. There's a little bit of, that's the elephant in the room, a little bit. But there's different ways to do that. As you build your community, as you talk about it and you're excited about your company, and people are. It's a great, it's a fantastic tool, and what's really been fun about it is you're seeing these companies that hadn't thought about the block chain and utility tokens and say, "Wow, this is such a great mechanism to build this huge community, and have all these people participate through these tokens. Setting aside the fund-raising aspect of it, but just this, it's a great mechanism to do this. The democratization of my platform. And I can reach internationally. So focus on that. Don't focus on the value of the token. There's another issue, which is putting them up on exchanges, particularly pre-token sale, I think you need to think twice about trying to connect with an exchange and sticking your tokens up on an exchange. >> John: Why? >> Because it sounds like security again. It sounds like you're trying to develop this market for more people to buy this token to go up in value. Now, it's okay to provide a platform, just like the arcade owner, it's okay if that arcade owner thinks that other people can sell his token for him, or her token for him, that's fine, but you got to be really careful about how you do it. >> So Brave browser, which is obviously utility, has BAT tokens. They're listed, I believe. >> So you can list, yeah and I think, you can list, I think it's just a risk. And I think what you don't want to do, is you don't want to say, "We're listing our tokens and trying to encourage people to buy the tokens." >> So it's optics. It's how you position it. >> It's important. The optics are important. >> So talking about expectations. Can we talk about this in our first segment, but I just wanted to just end this, ICO-101. Went through the process, overall expectations? Any thoughts on that? What people should expect? Duration? Fees? Costs? Is it order or manual, what solar system are they in? Million dollars is it going to cost, is it going to be $20K, how do you engage on fees, and then process timeframe? >> The process depends in part of the company. How far along are they on the white paper, how far along are they on the platform? But setting aside that issue, and more from the legal technical advisor, generally takes two to three months. We're seeing some that are longer. It takes time to put the white paper together, and we proof it and give advice, and then I'll also have some of the other advisers give advice on it. It does take time to set up the tax structure, so if you're doing the Cayman Islands, that's probably a two to three month process for sure. Depends on how much IP you transfer as well, so that can slow things down. >> John: Licensing and agreements. It's like standard legal stuff. There's no fast-track. There's no shortcuts. >> There's no shortcuts. You're bringing in an initial consultant so it takes time to negotiate. So I think safe, you're going to assume at least three months, if not, definitely more. >> Well, the number one question I think here, today, for you, is, who's going to pay for this hour? Who are we going to bill for this? >> Grant: You'll get my bill. >> I appreciate the candid conversation. Thanks for sharing your knowledge, again. This is an expensive hour here on the CUBE. The community is a freebie. Grant, thanks for sharing. You do some great work. I think I'm going to look back on this time in history and say, "Man, glory days, or hell-of-a time." It's going to crash and burn or go big, in my opinion. Great stuff. Grant Fondo. Attorney at Goodwin. Great firm, check him out. Doing great work. 25+ ICOs in the pipeline. Done a bunch of work. New area. Exploring the future of block chain, a lot of disruption, anything that has to do with supply chain, anything that has to do with technology, decentralize concepts in a distributed manner is really the rage. We see this as a game changer. It's SiliconANGLE. I'm John Furrier, thanks for watching.
SUMMARY :
it's CUBEConversations and the co-host of theCUBE. and who are you targeting? So it's like a... It's essentially a sophisticated-- or the money that they raise comes back to the US so that's where you start, I get that. The British Virgin Islands and the Cayman Islands Does that slow things down, or is it...? and you have to figure out time to go to the Cayman. Don't stay at the airport." is the first consideration. and most of the sales are token sales. Okay, so the next step. to help you with the white paper how I'm going to sell this. and then you do the sale, So how do you put the pie chart together, One of the things you have to figure out, And so they hope to raise by the time they issue the tokens. that need to be in market for an ICO? and so you want to be honest and forthcoming, so that more of the community knows about your business, is also the consideration for if the service provider, for example, is going to get tokens, How does that impact the process? And part of what you want to do, and you're going to have to stay there how you decide to spend that money. Okay, so back on the jurisdictional thing, But how does that impact the process? and essentially you can have some people here, and I'm not a tax expert, So the next step is, and they'll actually register for you Who do you call, then? obviously you notify the FBI... So you have to assume it's gone. to deal with the front-end of the first collection? or that at least you can rely on who can really vet, What's the post ICO consideration? and I believe that one of the risks with and to the mission of the firm. You can give options in the company. So you have a coin vehicle going on, Remember, the token is a utility token. You pump it in to thing, play your game, and buy the token for the purpose of I think you need to think twice about but you got to be really careful about So Brave browser, which is obviously utility, And I think what you don't want to do, It's how you position it. It's important. how do you engage on fees, and more from the legal technical advisor, John: Licensing and agreements. so it takes time to negotiate. anything that has to do with supply chain,
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John W. Thompson, Virtual Instruments | EMC World 2015
>> live from Las Vegas, Nevada. It's the Cube covering E M C. World 2015. Brought to you by E. M. C Brocade and D. C. >> You're watching E m C World Live here on the Q. Looking Angles Flagship program. We go out to the event they start the season noise. I'm John Kerry of my coast Dude. Minutemen. Our next guest is a cube. Alumni have been on a cute many times before and back again. 2011 John Thompson is the CEO of Virtual Instruments and also the chairman of a company called Microsoft. Um, welcome back to the cubes. Nice to be about Great to see you in the A M World week didn't interview on Virtual Instruments with CEO, and we were really riffing on this whole idea of data instrumentation. And we it was really free Internet of things. So give us the update. What's going on with virtue Instruments here? I see Microsoft has a conference going on ignite. Even though you're chairman. The board. You're also the CEO of Virgin Instruments and you're gonna do some business here. What's going on? What business are you doing? Well, this is an important conference for virtual instruments. DMC is one of our strongest go to market partners, and candidly, many of their customers are virtual instruments customers. And so it's an opportunity for me to be here to spend time with our partners and our customers in one venue. Our business is doing quite well. We just had a very, very strong March quarter, which is always a little bit of a down quarter for most tech companies. But we were up 27 28% year over year for the calendar. Q. One so we feel pretty good about that. This is the most important quarter of the year, though, which is always the case in Texas. So we're hoping that we can knock the ball out of the park again this quarter. We launched our virtual wisdom for platform in the spring of last year, and it is gaining tremendous traction, certainly in the U. S. And around the globe. It is all about health utilization in performance of the infrastructure, and we've defined a model where you can look at an application inside that infrastructure, monitor its performance and its availability, and that idea is so critical in a world where everything will someday live in the cloud and will you will want to assure a level of performance and, quite frankly, a level of responsiveness to customers as they come on says it's a reset to share the folks out. This is not a new concept for you guys. We talked about this years ago. It's not like you woke up one boys. Hey, things is trendy. This data center in fermentation takes us quickly back. Where did it come from? Was an itch to scratch. What original product as you have and how does that morph into today's crazy, data driven world, where dash boring riel time is actually competitive advantage and now table stakes? Well, if you were to go back to the genesis of virtual instruments, we started as a small technology investment inside a larger company called Venice are that was trying to solve the inevitable performance problem in the fibre channel world. And as the market crashed in 7 4008 the team at Venice or had to decide, how are we gonna clean up our portfolio? And the result waas. They sold off the assets? Were we, in fact, created virtual instruments. So a small group of investors, led by Jim Davidson from Silver Lake and Michael Marks from Riverwood, helped to fund the original investment and virtual instruments. We've been at it now for about seven years. We have clearly evolved the product quite a bit since then, and we've captured a number of very, very strong venture capital investment so long away as we made the choice. That said, we need the shift from being a fiber channel company to be in an infrastructure performance management company because the inevitable movement to the cloud will drive an opportunity for us. Yeah, and you're a senior executive private equity. I mean, this is pretty much a big bet. There's a lot of money involved with private equity. So it wasn't like you're, like, throw in the Silicon Valley startup together. It was really like, Okay, there's big money behind it. Well, you guys, did you see it turning out this way? What? What was learning that have been magnified from that trajectory? Well, I think in the early days we thought the path was a little different than what we've actually followed. We thought the path waas that the fibre channel World was so big and it needed better visibility. This would in fact give the world better visibility in the fibre channel space. What we have observed, however, is that the entire infrastructure has become Maur and more opaque, and therefore you need to not just drive visibility in the storage layer, but across the entire converge staff. And so the platform that we have evolved is all about supporting this converged platform not just fibre Channel, but filed a storage not just VM where, but all virtualized server environments. And we believe that's, ah, multibillion dollar market. And that's why we were able to attract both private equity initially and venture capital later as we built out of product. It's interesting. You see some of these ideas come a come around full circle. I'm curious. Just in industry trend. Your your opinion on Veritas, you know, being spun out. It's it's It's both sad for me personally, but I think it speaks to how difficult the cultural integration might have been between the two companies. While I really had a vision back in the old four or five days of security and backup coming together, I think It was a really, really difficult thing to make happen in the context of what has evolved at Samantha, so the fact that they've chosen to spend it out, it's perhaps a little disappointing for me personally, but not a surprise. So what is your vision of security today? My understanding, You advise, even sit on the board of ah Lumia company. We've way we've talked to the company really, what's happening in security. So if you think about how security has evolved once upon a time, it was about protecting the device candidly and a cloud based world. It's going to be more about protecting the workloads as they move around. And that's one of the elements of what a lumia does, in fact, provide. Furthermore, I have believed for a very, very long time that as time goes on, security will have to get closer and closer to that which is deemed to be most critical. In other words, you can't protect all of the data. You can't protect all of the instances that air on the Web, but you can identify those that are most critical and therefore need a level of protection beyond what the standard would be. And so my belief is that companies like a Loom EO and others that will evolve will get closer to the workload, and we'll get closer to the data that's most critical. And so data classification and things of that nature will become much, much more important than they have. You're an investor in aluminum. You on the board are okay, so you're on the board of director and investor. We covered their launch. Great company. The cracking is low slides, as as Alan Cohen would say, they phenomenal funding round gone from stealth two years and now the big $100,000,000 really funding round massive guerrilla marketing. Still going on at the air say, was kind of clever. The perimeter lists cloud is a factor. And what tech enabled? Do you see the key thing? Alan Cohen described it as 1000 foot shoulds soldiers protecting assets because there's no more perimeter that no front door any more. What is the technology driver for that? Well, the whole idea behind the loom Eo, is to have a what I would call a portable policy enforcement engine that can move as the workload moves around the cloud. So policy management, security policy management has been a very, very difficult task for most large enterprises. So if I can define security policies for every server of where workloads can go to and from on that server and make sure that nothing violates that policy, hence I enforce it routinely. Oh, I can change. The dynamic of House security gets delivered in a cloud based world because no workload is gonna run in any single place on a cloud world. That workload is gonna move to where there is capacity to handle. I gotta ask you because we have a lot of people out there that follow tech business test tech athletes that you are. But also, you're a senior executive who has a lot of experience, and we could be presenting to Harvard Business School, Stanford Business School. I want to get your kind of business mind out to the audience. And that is, is that as an executive who's seen the big, big companies, the big battleships, the big aircraft carriers, from the IBM days to the M in a world of the nineties and the transformation of the Internet now in a complete shift, an inflection point with things like a Loom, Eo and Cloud and and Virtual instruments and the new Microsoft and the Silicon Angles and the crowd shots out there, What do you advise managers out there to operate from a management perspective. I mean, there's a classic business school numbers quarter on the challenges of going public, managing enormous dynamic technology change. So every theater is kind of exploding the technology theater, the business theater, the social theater as an executive. How would you advise someone as a CEO are rising growing startup how they should stitch themselves together? If you can draw in from previous experiences? Or is there a pattern recognition you can share? Well, it's It's never simply about the numbers, while the numbers air always important and the numbers will always be the underpinning of evaluation or whatever. In reality, it's about having a team that is able to rally around a leader with vision that says, Here's how we're gonna change the world. Here's how we're going to make an impact as this industry goes through, the natural inflection points that it always does. And if you look at what has occurred in this industry about every 8 to 10 years, something significant changes. And so a company that may have missed an opportunity six or eight years ago has another shot at it six or eight years later because of the inflection points that we go through. So it's important for the leader of a company toe. Believe that I can change the world based upon the industry that I'm a part of and have a compelling point of view about what changing the world means for that company and that team. And if you could get the team together around that idea, what about cloud and big data and mobile thes dynamics that you would? If someone just wants a roadmap for navigation or what decked me to go after, What would you say? What do you say? You know, get it all in the cloud or go poke at a duel are indeed new, agile management. Things were happening like, Well, I think it starts with what are the court confidence is that you have as a team or company, so you can't say g I'm gonna go and do cloud and oh, by the way, I have no confidence in the management infrastructure for large enterprises or I'm gonna go do mobile and I really have no experience in the mobile space whatsoever. So core competencies matter and leveraging the core strengths of the company matters now. Oftentimes, what companies will do its supplement their core strengths through M, and we'll go out and acquire something and bolted on the hard part of M and A, which is what we were referencing early around. Veritas is Can you integrate it? Can you really make it work after you bought it? Buying it is the easy part. Generating it and making it work is the really, really tough part. And arguably we didn't do is good a job as I would have liked with Samantha. And so basically you're saying is if you as an executive, you want to look at the winds of change for hand, get the sails up, if you will, to confuse the metaphor and get into that slipstream so you can actually drive and you can't. Being an amateur, you gotta actually have some competency. You have a leverage point. Look, one of the great things about this industry is it doesn't take some brilliant business leader to create a new idea. I mean, no one ever would have viewed Zucker Bird as a business leader or some of the young, really, really powerful CEO built phenomenal, phenomenal companies in this industry. But they had an idea, and they were able to create a team around that idea and go change the world. And that's what's so powerful about this industry that I've had the pleasure to be a part of for 40 some years. Yes. Speaking about CEOs that changed the industry, John Chambers announced that he's stepping aside from the CEO role this morning. So you know when you look back, you know John was one of the four horsemen of the Internet era and 20 years there. Chuck Robbins is coming in. He's been there since C. I think 97. What do you think of that move? And you know what's happening with Cisco in leadership for the big companies? Well, John's a really, really good friend, and I admire him for all of what he's done and Cisco and I wish him well as he makes this transition. Interestingly enough, the transition is to executive chairman, with the new CEO stepping in so What that says is that John plans that have a little more involvement, perhaps in what goes on in the company. Then I do it. Microsoft. My title is not executive chairman of Microsoft. Thank goodness I wouldn't want it to. But it also speaks to the fact that John spend the CEO. It just goes since 1995 like that. So he has an enormous amount of knowledge and insight about the company industry, its customers, partners, culture, all of those culture. And so all of those things will be valuable and important to the new CEO. And I think him stepping into that role is trying to leverage that. Cenedella came in and made his voice heard really instantly. And Microsoft has been a great company to watch, you know, since Auntie's came on board, you know, just Cisco need to make some bold moves or are they pretty stable where they are is kind of the dominant? That's a better question for John and CEO. I think what is clear is that all all companies, at some point after find a way to redefine and Sasha's role at Microsoft. He has redefined Microsoft as a cloud first mobile first, and that's all about recognizing. Were acts are gonna run on what devices and what kind of service is. And that redefinition, I think, is important for any industry leader, regardless of how long you just brought us to the tagline of this show, M C World is redefined. So any comments, How's the emcee doing it? Redefining themselves, I think the emcees a terrific company. Joe's a longtime friend of mine. I mean, I know Joe forever on. It's been amazing to see how it's gone from being a storage company to this federation of companies that have capabilities that are so broad and so diverse. I hope they don't get pushed to do something that isn't in the best interest of customers, but maybe enamored by some investors. The angel of the activist pressure. Yeah, that's always and that that's unfortunate, but I think they have a nice balance now. They have a huge installed base and this competitive pressure so they gotta push that. But I have to. I have to ask, is that? You know, I was getting some tweets earlier about Microsoft, and I know you, you know, you're only chairman of the board executive chairman. But you were involved in a very historic where you were on the executive search committee for the CEO replacement for Steve Balmer, of which they chose sake. Nutella Cube alumni We interviewed at the XL Partners Innovation Summit in Stanford that that's about culture. That's about transitions, about inflection points. And Sister used to mention Cisco. Not similar situation. But Microsoft is the legend company. I think the computer industry like an apple. Microsoft was their big part of the computer revolution. Big seismic changing. You were right there. Just share some color on what that whole experience like for you personally. And if you can share any insights to the audience, I know it's a sense might be sensitive topic. But what's that like? And, you know, the outcomes. Looking good. As he says, he's doing great. What? What can you share? Well, I think it would be fair to say that it was a more consuming process than I ever thought it would be. I went from being a new board member of Microsoft in the spring of 2012 to be in the lead independent director in the fall of 2012 to leading the search starting in the summer of 2013. I mean, I never could have imagine my involvement there changing that dramatically, Nor would I have imagined that searching for a CEO of a company would consume 80% of my time when I was also running a company. So for a period of about six months, it's like athlete right there. I had two full time jobs where I was on the phone all day, every day, trying to get something done for the eye and on the phone all day, every day, trying to get something done for Microsoft as well. It was, I would also have to say and incredibly incredibly exhilarating experience. I talked to some phenomenal leaders from around the world way had hard, long look anywhere we wanted at any CEO or candidate that we wanted, and we settled on someone who was a Tech athlete. We believe that the company was at a really, really important inflection point where over the course of the next 12 to 24 months, we're gonna have to make some really, really important technology decisions that would set the course from Microsoft for many, many years to come. And so, while there was much speculation in the press about this person or that person, and what a great business leader, that person waas What we, as a board concluded, was that what our company needed at that moment in time was a true technology visionary who could drive the strategy of the company because it had assets. I mean, they had a whole search thing that they quote missed on paper. But they had, like you said, they could come back at it again with being the subtle art of assets. Here, Cloud was built out. Everything was kind of like in place for that tech athlete on. And I think soccer has done an amazing job. I'm quite proud of them. I'm happy toe say I have some small part in that, but I'm or happy for the way he has executed in the job. I mean, he steps into the job with a level of humility but confidence that is so important for the CEO of a company of that size, and to maintain that cultural DNA because you have one of most competitive companies on the planet. A question to the point where they had to be almost broken up by the DOJ from the Bill Gates kind of DNA and bomber to continued, be competitive, live in this new era. Really tough challenge. Well, he's he's a bright guy. He, as I said, has great humility and has the respect of the team. And it's been interesting to see the internal shift behavior and attitude with a guy who I jokingly say he has two ears and one mouth and he uses them proportionately. And that's a very important lesson for someone trying to transform a company. You must listen more than you talk, and I think he does a great job. We try to do that. The Cuban we talk all day long way do interviews, but I gotta ask you back to virtual instruments. Okay, gets a good business going on with the emcee Goto partner about the anywhere in the federation of a partner with you as well, say, Is it all Federation? It's mostly through E M. C. And while the em wears of small V I customer, we don't do much with them on the go to market side on the go to market side. We rely more heavily, if you will. On AMC, that partnership has evolved. I mean, from the early days it was viewed as G. We're not sure who you are and what you do and whether or not you're competitive with us today, we have very, very common go to market processes around the globe. I'd love to see them stronger. I just left to cheese office in San GI Joe. We could doom. Or but when it's when it's all said and gone, this is one of the strongest go to market partners we have that's also shared the folks out there what they might not know about insurance, that you could share their hearing this now for the first time and working on the radar future of your business, your division product, extensive bility. Future of Internet of everything. Future Internet of things, whatever you want to put on a big data and the data center now, and the migration of cloud is all here. So at our core, we believe that every large enterprise will inevitably have some, if not all, of their work in the class. So the question is, how do you help them manage that inevitable migration to the cloud by de risking the migration and ensuring appropriate infrastructure performance management. Once you arrive there, we focus on the largest enterprises in the world. So unlike many tech startups, that will start with a midsize or small company and work their way up well, the largest banks in the universe, the largest insurance companies in the universe, the largest of every sector in the universe is a customer of the eye or will be someday. And that notion of solving very, very complex problems is something that our team has great pride in our ability to do that I want to get philosophical with you. You can for second kind of sit back and, you know, have a glass of wine and kind of talk to the younger generation out there with all your history on experience. How great of an opportunity for the young entrepreneurs and CEOs out there right now. Given the the confluence of the shift and inflection points, can you compare this to an error? We on the Cubes say It's like the PC revolution bundled in with the clients, terrorists and the Internet. All kind of at once do you agree? And would you say it? Guys, you have an amazing opportunity. Well, I think example of just how crazy it is. I I was driving to the airport this morning, and what I thought would be our long drive took two hours. Because there's so many people on the road in the Valley going to work. There's just so much going on in Silicon Valley right now. It is amazing. And for anyone who has a really, really great idea, the thing that's equally amazing is there's lots of capital out there to support those ideas. And so I would encourage any young entrepreneur who has a thought socialize your thought, Get it out so people can learn about it and then go get money to support and back that though. There's lots of money out there for good ideas. Lots of money. \ewelry officially taking the time coming out. Your busy schedule. CEO Virtual Instruments, chairman of Microsoft Here inside the Cube tech athletes is a big deal. You are one of the great great. Always have a conversation with you, sharing your thanks so much. Just the Cuban. Be right back with more insights and the signal from the noise at this short break
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