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Sahir Azam & Guillermo Rauch | MongoDB World 2022


 

>> We're back at the Big Apple, theCUBE's coverage of MongoDB World 2022. Sahir Azam is here, he's the Chief Product Officer of MongoDB, and Guillermo Rauch who's the CEO of Vercel. Hot off the keynotes from this morning guys, good job. >> Thank you. >> Thank you. >> Thank you for joining us here. Thanks for having us. Guillermo when it comes to modern web development, you know the back-end, the cloud guys got to it kind of sewn up, >> you know- >> Guillermo: Forget about it. >> But all the action's in the front end, and that's where you are. Explain Vercel. >> Yeah so Vercel is the company that pioneers front-end development as serverless infrastructure. So we built Next.js which is the most popular React framework in the world. This is what front-end engineers choose to build innovative UI's, beautiful websites. Companies like Dior and GitHub and TikTok and Twitch, which we mentioned in the keynote, are powering their entire dot-coms or all of their new parts of their dot-coms with Next.js. And Vercel is the serverless platform where you can deploy frameworks like in Next.js and others like Svelte and Vue to create really fast experiences on the web. >> So I hear, so serverless, I hear that's the hot trend. You guys made some announcements today. I mean when you look at the, we have spending data with our friends at ETR right down the street. I mean it's just off the charts, whether it's Amazon, Google, Azure Functions, I mean it's just exploding. >> Sahir: Yeah, it's I think in many ways, it's a natural trend. You know, we talk a lot about, whether it be today's keynote or another industry talks you see around our industry that developers are constantly looking for ways to focus on innovation and the business logic that defines their application and as opposed to managing the plumbing, and management of infrastructure. And we've seen this happen over and over again across every layer of the stack. And so for us, you know MongoDB, we have a bit of, you know sort of a lens of a broad spectrum of the market. We certainly have you know, large enterprises that are modernizing existing kind of core systems, then we have developers all over the world who are building the next big best thing. And that's what led us to partner with Vercel is just the bleeding edge of developers building in a new way, in a much more efficient way. And we wanted to make sure we provide a data platform that fits naturally in the way they want to work. >> So explain to our audience the trade-offs of serverless, and I want to get into sort of how you've resolved that. And then I want to hear from Guillermo, what that means for developers. >> Sahir: Yeah in our case, we don't view it as an either or, there are certain workloads and definitely certain companies that will gravitate towards a more traditional database infrastructure where they're choosing the configuration of their cluster. They want full control over it. And that provides, you know, certain benefits around cost predictability or isolation or perceived benefits at least of those things. And customers will gravitate towards that. Now on the flip side, if you're building a new application or you want the ability to scale seamlessly and not have to worry about any of the plumbing, serverless is clearly the easier model. So over the long term, we certainly expect to see as a mix of things, more and more serverless workloads being built on our platform and just generally in the industry, which is why we leaned in so heavily on investing in Atlas serverless. But the flexibility to not be forced into a particular model, but to get the same database experience across your application and even switch between them is an important characteristic for us as we build going forward. >> And you stressed the cost efficiency, and not having to worry about, you know, starting cold. You've architected around that, and what does that mean for a developer? >> Guillermo: For a developer it means that you kind of get the best of both worlds, right? Like you get the best possible performance. Front-end developers are extremely sensitive to this. That's why us pioneering this concept, serverless front-end, has put us in a very privileged position because we have to deliver that really quick time to first buy, that really quick paint. So any of the old trade-offs of serverless are not accepted by the market. You have to be extremely fast. You have to be instant to deliver that front-end content. So what we talked about today for example, with the Vercel Edge network, we're removing all of the cost of that like first hit. That cold start doesn't really exist. And now we're seeing it all across the board, going into the back-end where Mongo has also gotten rid of it. >> Dave: How do you guys collaborate? What's the focus of integration specifically from, you know, an engineering resource standpoint? >> Yeah the main idea is, idea to global app in seconds, right? You have your idea. We give you the framework. We don't give you infrastructure primitives. We give you all the necessary tools to start your application. In practice this means you host it in a Git repo. You import it onto Vercel. You install the Mongo integration. Now your front-end and your data back-end are connected. And then your application just goes global in seconds. >> So, okay. So you've abstracted away the complexity of those primitives, is that correct? >> Guillermo: Absolutely. >> Do do developers ever say, "That's awesome but I'd like to get to them every now and then." Or do you not allow that? >> Definitely. We expose all the underlying APIs, and the key thing we hear is that, especially with the push for usage-based billing models, observability is of the essence. So at any time you have to be able to query, in real time, every data point that the platform is observing. We give you performance analytics in real time to see how your front-end is performing. We give you statistics about how often you're querying your back-end and so on, and your cache hit ratios. So what I talked about today in the keynote is, it's not just about throwing more compute at the problem, but the ability to use the edge to your advantage to memoize computation and reuse it across different visits. >> When we think of mission critical historically, you know, you think about going to the ATM, right? I mean a financial transaction. But Mongo is positioning for mission critical applications across a variety of industries. Do we need to rethink what mission critical means? >> I think it's all in the eye of the beholder so to speak. If you're a new business starting up, your software and your application is your entire business. So if you have a cold start latency or God forbid something actually goes down, you don't have a business. So it's just as mission critical to that founder of a new business and new technology as it is, you know, an established enterprise that's running sort of a more, you know, day-to-day application that we may all interact with. So we treat all of those scenarios with equal fervor and importance right? And many times, it's a lot of those new experiences that the become the day-to-day experiences for us globally, and are super important. And we power all of those, whether it be an established enterprise all the way to the next big startup. >> I often talk about COVID as the forced march to digital. >> Sahir: Mm-Hmm. >> Which was obviously a little bit rushed, but if you weren't in digital business, you were out of business. And so now you're seeing people step back and say, "All right, let's be more thoughtful about our digital transformation. We've got some time, we've obviously learned some things made some mistakes." It's all about the customer experience though. And that becomes mission critical right? What are you seeing Guillermo, in terms of the patterns in digital transformation now that we're sort of exiting the isolation economy? >> One thing that comes to mind is, we're seeing that it's not always predictable how fast you're going to grow in this digital economy. So we have customers in the ecommerce space, they do a drop and they're piggybacking on serverless to give them that ability to instantly scale. And they couldn't even prepare for some of these events. We see that a lot with the Web3 space and NFT drops, where they're building in such a way that they're not sensitive to this massive fluctuations in traffic. They're taking it for granted. We've put in so much work together behind the scenes to support it. But the digital native creator just, "Oh things are scaling from one second to the next like I'm hitting like 20,000 requests per second, no problem Vercel is handling it." But the amount of infrastructural work that's gone behind the scenes in support has been incredible. >> We see that in gaming all the time, you know it's really hard for a gaming company to necessarily predict where in the globe a game's going to be particularly hot. Games get super popular super fast if they're successful, it's really hard to predict. It's another vertical that's got a similar dynamic. >> So gaming, crypto, so you're saying that you're able to assist your customers in architecting so that the website doesn't crash. >> Guillermo: Absolutely. >> But at the same time, if the the business dynamic changes, they can dial down. >> Yeah. >> Right and in many ways, slow is the new down, right? And if somebody has a slow experience they're going to leave your site just as much as if it's- >> I'm out of here- >> You were down. So you know, it's really maintaining that really fast performance, that amazing customer experience. Because this is all measured, it's scientific. Like anytime there's friction in the process, you're going to lose customers. >> So obviously people are excited about your keynote, but what have they been saying? Any specific comments you can share, or questions that you got that were really interesting or? >> I'm already getting links to the apps that people are deploying. So the whole idea- >> Come on! >> All over the world. Yeah so it's already working I'm excited. >> So they were show they were showing off, "Look what I did" Really? >> Yeah on Twitter. >> That's amazing. >> I think from my standpoint, I got a question earlier, we were with a bunch of financial analysts and investors, and they said they've been talking to a lot of the customers in the halls. And just to see, you know, from the last time we were all in person, the number of our customers that are using multiple capabilities across this idea of a developer data platform, you know, certainly MongoDB's been a popular core database open source for a long time. But the new capabilities around search, analytics, mobile being adopted much more broadly to power these experiences is the most exciting thing from our side. >> So from 2019 to now, you're saying substantial uptick in adoption for these features? >> Yeah. And many of them are new. >> Time series as well, that's pretty new, so yeah. >> Yeah and you know, our philosophy of development at MongoDB is to get capabilities in the hands of customers early. Get that feedback to enrich and drive that product-market fit. And over the last three years especially, we've been transitioning from a single product kind of core, you know, non relational modern database to a data platform, a developer data platform that adds more and more capabilities to power these modern applications. And a lot of those were released during the pandemic. Certainly we talked about them in our virtual conferences and all the zoom meetings we had over the years. But to actually go talk to all these customers, this is the largest conference we've ever put on, and to get a sense of, wow all the amazing things they're doing with them, it's definitely a different feeling when we're all together. >> So that's interesting, when you have such a hot product, product-led growth which is what Mongo has been in, and you add these new features. They're coming from the developers who are saying, "Hey, we need this." >> Yip. >> Okay so you have a pretty high degree of confidence, but how do you know when you have product-market fit? I mean, is it adoption, usage, renewals? What's your metric? >> Yeah I think it's a mix of quantitative measures that you know, around conversion rates, the size of your funnel, the retention rate, NPS which obviously can be measured, but also just qualitative. You know when you're talking to a developer or a technology executive around what their needs are, and then you see how they actually apply it to solve a problem, it's that balance between the qualitative and the quantitative measurement of things. And you can just sort of, frankly you can feel it. You can see it in the numbers sure, but you can kind of feel that excitement, you can see that adoption and what it empowers people to do. And so to me, as a product leader, it's always a blend of those things. If you get too obsessed with purely the metrics, you can always over optimize something for the wrong reason. So you have to bring in that qualitative feedback to balance yourself out. >> Right. >> Guillermo, what's next? What do you not have that you want from Sahir and Mongo? >> So the natural next step for serverless computing is, is the Edge. So we have to auto-scale, we have to tolerate fares. We have to be avail. We have to be easy, but we have to be global. And right now we've been doing this by using a lot of techniques like caching and replication and things like this. But the future's about personalizing even more to each visitor depending on where they are. So if I'm in New York, I want to get the latest offers for New York on demand, just for me, and using AI to continue to personalize that experience. So giving the developer these tools in a way where it feels natural to build an application like this. It doesn't feel like, "Oh I'm going to do this year 10 if I make it, I'm going to do it since the very beginning." >> Dave: Okay interesting. So that says to me that I'm not going to make a round trip to the cloud necessarily for that experience. So I'm going to have some kind, Apple today, at the Worldwide Developer Conference announced the M2, right. I've been looking at the M1 Ultra, and I'm going wow look at that! And so- >> Sahir: You were talking about that new one backstage. >> I mean it's this amazing pace of Silicon development and they're focusing on the NPU and you look at what Tesla's doing. I mean it's just incredible. So you're going to have some new hardware architecture that emerges. Most of the AI that's done today is modeling in the cloud. You're going to have a real time inferencing at the Edge. So that's not going to do the round trip. There's going to be a data store there, I think it has to be. You're going to persist some of the data, maybe not all of it. So it's a whole new architecture- >> Sahir: Absolutely. >> That's developing. That sounds very disruptive. >> Sahir: Yeah. >> How do you think about that, and how does Mongo play there? Guillermo first. >> What I spent a lot of time thinking about is obviously the developer experience, giving the programmer a programming model that is natural, intuitive, and produces its great results. So if they have to think about data that's local because of regulatory reasons for example, how can we let the framework guide them to success? I'm just writing an application I deployed to the cloud and then everything else is figured out. >> Yeah or speed of light is another challenge. (Sahir and Guillermo laugh) >> How can we overcome the speed of light is our next task for sure. >> Well you're working on that aren't you? You've got the best engineers on that one. (Sahir and Guillermo laugh) >> We can solve a lot of problems, I'm not sure of that one. >> So Mongo plays in that scenario or? >> Yeah so I think, absolutely you know, we've been focused heavily on becoming the globally distributed cloud data layer. The back-end data layer that allows you to persist data to align with performance and move data where it needs to be globally or deal with data sovereignty, data nationalism that's starting to rise, but absolutely there is more data being pushed out to the Edge, to your point around processing or inference happening at the Edge. And there's going to be a globally distributed front-end layer as well, whether data and processing takes apart. And so we're focused on one, making sure the data connectivity and the layer is all connected into one unified architecture. We do that in combination with technologies that we have that do with mobility or edge distribution and synchronization of data with realm. And we do it with partnerships. We have edge partnerships with AWS and Verizon. We have partnerships with a lot of CVM players who are building out that Edge platform and making sure that MongoDB is either connected to it or just driving that synchronization back and forth. >> I call that unified experience super cloud, Robbie Belson from Verizon the cloud continuum, but that consistent experience for developers whether you're on Prim, whether you're in you know, Azure, Google, AWS, and ultimately the Edge. That's the big- >> That's where it's going. >> White space right now I'm hearing, Guillermo, right? >> I think it'll define the next generation of how software is built. And we're seeing this almost like a coalition course between some of the ideas that the Web3 developers are excited about, which is like decentralization almost to the extreme. But the Web2 also needs more decentralization, because we're seeing it with like, the data needs to be local to me, I need more privacy. I was looking at the latest encryption features in Mongo, like I think both Web2 need to incorporate more of the ideas of Web3 and vice versa to create the best possible consumer experience. Privacy matters more than ever before. Latency for conversion matters more than ever before. And regulations are changing. >> Sahir: Yeah. >> And you talked about Web3 earlier, talked about new protocols, a new distributed you know, decentralized system emerging, new hardware architectures. I really believe we really think that new economics are going to bleed back into the data center, and yeah every 15 years or so this industry gets disrupted. >> Sahir: Yeah. >> Guillermo: Absolutely. >> You know you ain't see nothing yet guys. >> We all talked about hardware becoming commoditized 10, 15 years ago- >> Yeah of course. >> We get the virtualization, and it's like nope not at all. It's actually a lot of invention happening. >> The lower the price the more the consumption. So guys thanks so much. Great conversation. >> Thank you. >> Really appreciate your time. >> Really appreciate it I enjoyed the conversation. >> All right and thanks for watching. Keep it right there. We'll be back with our next segment right after this short break. Dave Vellante for theCUBE's coverage of MongoDB World 2022. >> Man Offscreen: Clear. (clapping) >> All right wow. Don't get up. >> Sahir: Okay. >> Is that a Moonwatch? >> Sahir: It is a Speedmaster but it's that the-

Published Date : Jun 8 2022

SUMMARY :

he's the Chief Product Officer of MongoDB, the cloud guys got to it kind of sewn up, and that's where you are. And Vercel is the I mean it's just off the charts, and the business logic that So explain to our audience But the flexibility to not be forced and not having to worry about, So any of the old trade-offs You install the Mongo integration. is that correct? "That's awesome but I'd like to get the edge to your advantage you know, that the become the day-to-day experiences the forced march to digital. in terms of the patterns behind the scenes to support it. We see that in gaming all the time, the website doesn't crash. But at the same time, friction in the process, So the whole idea- All over the world. from the last time we were all in person, And many of them are new. so yeah. and all the zoom meetings They're coming from the it's that balance between the qualitative So giving the developer So that says to me that I'm about that new one backstage. So that's not going to do the round trip. That's developing. How do you think about that, So if they have to think (Sahir and Guillermo laugh) How can we overcome the speed of light You've got the best engineers on that one. I'm not sure of that one. and the layer is all connected That's the big- the data needs to be local to me, that new economics are going to bleed back You know you ain't We get the virtualization, the more the consumption. enjoyed the conversation. of MongoDB World 2022. All right wow.

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Dev Ittycheria, MongoDB | MongoDB World 2022


 

>> Welcome back to New York City everybody. This is The Cube's coverage of MongoDB World 2022, Dev Ittycheria, here is the president and CEO of MongoDB. Thanks for spending some time with us. >> It's Great to be here Dave, thanks for having me. >> You're very welcome. So your keynotes this morning, I was hearkening back to Steve Ballmer, running around the stage screaming, developers, developers, developers. You weren't jumping around like a madman, but the message was the same. And you've not deviated from that message. I remember when it was 10th Gen, so you've been consistent. >> Yes. >> Why is Mongo DB so alluring to developers? >> Yeah, because I would say the reason we're so popular Dave is that our whole business was founded on the ethos, so making developers incredibly productive. Just getting the infrastructure out of the way so that the developers is really focused on what's important and that's building great applications that transform their business. And the way you do that is you look at where they spend most of the time. and they spend most of the time working with data. How do you present data, the right data, the right time, at the right place, and the right way. And when you remove the friction of working with data, you unleash so much more productivity, which people just say, oh my goodness, I can move so much faster. Product leaders can get products out the door faster than the competitors. Senior level executives can seize new opportunities or respond to new threats. And that was so profound during COVID when everyone had to think about pivoting their business. >> When you came to MongoDB, why did you choose this company? What was it that excited you about it? >> I get that question a lot. I would say conventional wisdom would suggest that MongoDB was not a great choice. There weren't that many companies who were very successful in open source, Red Hat was the only one. No one had really built a deep technology company in New York city. They say, you got to do it in the valley. And database companies need a lot of capital. Now turns out that raising capital of this past decade was a lot easier, but it still takes a lot of time, and a lot of capitals, you have to have a lot of patience. When I did my diligence, I was actually a VC before I joined MongoDB. The whole next generation database segment was really taking off. And actually I looked at some competing investments to MongoDB, and when I did my diligence, it was clear even then. And this is circa 2012, that MongoDB is way ahead in terms of customer attraction, commercials, and even kind of developer mind share. And so I ended up passing those investments. and then lo and behold, I got a call from a very senior executive recruiter who said, Dev, you got to take a meeting with MongoDB, there's something really interesting going on. And they had raised a lot of capital and they had just not been able to kind of really execute in terms of the opportunity. And they realized they needed to make a change. And so one thing led to another. One of the things that really actually convinced me, is when I did my diligence, I realized the customers they had loved MongoDB. They just really weren't executing on all cylinders. And I always believe you never bet against a company whose customers love the product. And said, that's something here. The second thing I would say is open source. Yes, is true that open source was not very successful, but that was open source 1.0. Open source 2.0, the technology is much better than the commercial options. And so that convinced me. And then New York, I lived in New York a big part of my life. I think New York's a fabulous place to build a business. There's so much talent, your customers are right... You walk out the door, there's customers all over the place. And getting to Europe is very easy, Almost like flying to the west coast. So it's a very central place to build a business. >> And it's easier to fix execution, wouldn't you say? And maybe even go to market than it is to fix a product that customers really don't love. >> Correct, it's much easier to fix leadership issues, culture issues, execution issues. Nailing product market fit is very, very hard. And there were signs, there's still some issues, there's still some rough spots, but there a lot of signs that this company was very, very close, and that's why I took the bet. >> And this is before there was that huge influx of capital into the separating compute from storage and the whole cloud thing, which is interesting. Because you take a company like Cloudera, they got caught up in that and got kind of washed over. And I guess you could argue Hortonworks did too, and they could have dead ended both. And then that just didn't work. But it's interesting to see Mongo, the market kind of came to you. And that really does speak to the product. It wasn't a barrier for you. You guys have obviously a lot of work to get into the cloud with Atlas, but it seemed like a natural fit with the product. It wasn't like a complete fork. >> Well, I think the challenge that we had was we had a lot of adoption, but we had tough time commercializing the business. And at some point I had to tell the all employees, it's great that we have all these people who are using MongoDB, but if you don't start generating revenue, our investors are going to get tired of subsidizing this company. So I had to try and change the culture. And as you imagine, the engineers didn't really like the salespeople, the salespeople thought the engineers didn't really want to make any money. And what I said, like, let's all galvanize around customers and let's make them really excited and try and create a lot of value. And so we just put a lot more discipline in terms of how we prosecuted deals. We put a lot more discipline in terms of what are the problems we're trying to solve. And one thing led to another, we started building the business brick by brick. And one of the things that became clear for me was that the old open source model of trying to find that happy medium between what you give away and what you charge for, is always a tough game. Like because finding that where the paywall is, if you give away too much new features, you don't make any money. If you don't give away enough, you don't have any adoption. So you're caught in this catch-22. The best way to monetize open source, is open source as a service. And we saw Amazon do that frankly. We learned a lot from how Amazon did that. And one of the advantages that MongoDB had that I didn't fully appreciate when I joined the company, but I was very grateful. It is that they had a much more restrictive license. Which we ended up actually changing and made it even more restrictive, which allowed us to perfect ourselves from being cannibalized by the cloud providers, so that we could build our own business using our own IP that we had invested in and create a cloud service. >> That was a huge milestone. And of course you have great relationships with all the cloud providers, but it got contentious there for a while, but, you give the cloud providers an inch, they're going to take a mile. That's just the way, they're aggressive like that. But thank you for going through the history with me a little bit, because when you go back to the IPO, IPO was 2017, right? >> Correct. >> I always tell young investors, my kids especially, don't buy a stock at IPO, you're going to have a better chance, but the window from Mongo was very narrow. So, you didn't really get a much better chance a little bit. And then it's been a rocket ship since then. Sure, there's been some volatility, but you look at some of the big IPOs, like Facebook, or Snap, or even Snowflake, there was better opportunities. But you guys have executed really, really well. That's part of your ethos in your management team. And it came across on the earnings call recently. >> Yep. >> It was very optimistic, yet at the same time you set cautious tones and you got, I think high marks. >> Yes. >> For some of that caution but that execution. So talk about where you feel the business is today given the economic uncertainty? >> Well, what I'd say is we feel really good about the long term. We feel like the secular trends are really in our favor. Software's fundamentally transforming every industry. And people want to use modern software to either automate inefficient processes, enable new capabilities, drive better customer experiences. And the level of performance and scale you need for today's modern applications is profoundly different than applications yesterday. So we think we're well positioned for that. What we said on the earnings call was that we started seeing a moderation of growth, slight moderation of growth in our low end of the business in Europe. It was in our self-serve business and in the SMB space for the NQ1, towards the end of Q1. And we saw a little bit of that show up in the self-serve business in may in Q2. And that's why while we raised guidance, we basically quantified the impact, which is roughly about 30 to 35 million for the year, based on what we saw. And in that assumption, we assumed like... We just can't assume it's going to only be at the low in the market, probably some effect at the enterprise market. Maybe not as much, but there'll be some effect. So we need to factor that in. And we wanted to help kind of investors have some sort of framework to think about what the impact is. We don't want to be one of those companies that said absolutely nothing. And we don't want to be one of those companies that just waves the hand, but then it wasn't really that useful for investors. >> Yeah, I thought it was substantive. You talked about those market trends, you cited three things. The developers recognize that there are limits to legacy RDBMS. You talked about the, what I call point solutions creep. And then the document model is the best for developers. >> Great. >> And when the conversation turned to consumption, everybody's concerned about consumption obviously. You said... My take, somewhat insulated from that because you're running mission critical apps. It's not discretionary. My question to you is, should we rethink the definition of mission-critical? You think of Oracle mission critical running a bank. Mission -critical today in this digital world seems to be different, is that fair? >> Gosh, when's the last time you ever saw a website down? Like if you're running like any kind of digital channel, or engaging with the customers, or your partners, or your suppliers, you need to be up all the time. And so you need a very resilient, highly available data platform. It needs to be highly performance as you add more users, you need to be scale. And we saw a lot of that when COVID hit. Like companies had to completely repovit. And we talked about some examples where like a health and beauty retailer who was all kind of basically retail, had to suddenly pivot to e-commerce strategy. We've had streaming and gaming companies suddenly saw this massive influx of data that they scaled their operations very, very quickly. So I would say anytime you're engaging with customers, customers they're so used to the kind of the consumer facing applications. I almost joke like slow is the old down. If you're not performant, it doesn't matter. They're going to abandon you and go somewhere else. So if you're an e-commerce site and you're not performing well and not serving up the right skews, depending on what they're looking for, they're going to go somewhere else. >> So it's a click away. You talk about a hundred billion TAM, maybe that's even undercounted as you start to bring new capabilities in there. But there's no lack of market for you. >> Correct. >> How do you think about the market opportunity? >> Well, we believe... Again, software is transforming so many industries. IDC says that 715 million applications will be built over the next two to three years by 2025. To put that number of perspective, that's more apps that will be built the next three to four years than were built in the last 40. The rate and pace of innovation is as exploding. And people are building custom applications. Yes, Workday, Salesforce, other companies, commercial companies are great companies, but my competitors can use Workday or Salesforce, some of those commercial companies. That doesn't gimme a competitive advantage, what gives me a competitive advantage is building custom software that better engage my customers, that transforms my business in adding new capabilities or drives more efficiency. And the applications are only getting smarter. And so you're seeing that innovation explode and that plays to our strength. People need platforms like MongoDB to build the next generation of applications. >> So Atlas is now roughly 60% of your business, think is growing at 85%. So it's at least the midterm future. But my question to you is, is it the future? 'Cause when we start to think about the edge, it's not necessarily the cloud. You're not going to be able to go that round trip and the latency. And we had Verizon on earlier, talking about what they're doing with 5G, and the Mobile Edge. Is Mongo positioning for that edge? And is our definition of cloud changing? Where it's not just OnPrem and across clouds, but it's also out to the edge, this continuous experience. >> So I'll make two points. One, definitely we believe the applications of the future will be mobile first or purely mobile. Because one with the advent of 5G, the distinction between mobile and web is going to blur, with a hundred times faster networking speeds. But the second point I make is that how that shows up on our revenue on our income table will look like Atlas. Because we don't charge nothing for the end point, it's basically driving consumption of the back end. And so we've introduced a bunch of very, very sophisticated capabilities to synchronized data from the edge to the backend and vice versa with things like flexible sync. So we see so many customers now using that capability, whether you're field service technicians, whether you're a mobile first company, et cetera. So that will drive Atlas revenue. So on an income statement, it'll look like Atlas, but we're obviously addressing those broader set of mobile needs. >> You talk a lot about product market fit former VC, of course, Mark Andreen says, product market fit you kind of know when you see it, your hair's on fire, you can't buy a service. How do you know when you have product market fit? >> Well, one, we have the luxury of lots of customers. So they tell us pretty clearly when they're happy, and we can see that by usage behavior. Now the other benefit of a cloud service, is we can see the level of activity. We can see the level of engagement. We can see how much data they're consuming. We can see all the actions they're taking. So you get the fidelity of feedback you get from Atlas versus someone doing something behind their own firewall. And you kind of call 'em and check in on them is very, very different. So that level of insight gives us visibility in terms of what products and features have been used, gives us a sense how things going well, or is there something awry. Maybe they have misconfigured something or they don't know how to use some capabilities. So the level of engagement that we can have with a customer using a service is so much different. And so we've really invested in our customer success organization. So the byproduct of that is that our retention rates are also very, very strong. Because you have such better information about what's happening in terms of your customers. >> See retention in real time. You've been somewhat... Is just so hard to say this 'cause you're growing at 50% a year. But you're somewhat conservative about the pace of hiring for go to market. And I'm curious as to how you think about scaling, especially when you introduce new products. Atlas is several years ago. But as you extend your capabilities and add new products, how do you decide when to scale? >> So it's a constant process. We've been quite aggressive in scaling organization for a couple reasons. One, we have very low market share, so the market's vastly under penetrated. We still don't have reps in every NFL sitting in the United States, which just kind of crazy. There's other parts of the world that we are just still vastly under penetrated in. But we also look at how those organizations are doing. So if we see a team really killing it, we're going to deploy more resources. Because one, it tells us there's more opportunity there, and there's a strong team there. If we see a team that maybe is struggling a little bit, we'll try and uncover. Rather than just applying more resources in, we'll try and uncover what are the issues and make sure we stabilize the organization and then devote resources. It's all in the measure of like being very disciplined about where we deploy our resources, to get those kind of returns. And on the product side, we obviously go through a very iterative process and kind of do rank order all the projects and what we think the expected returns are. Obviously, we look at the customer feedback, we look at what our strategic priorities are. And that informs what projects we fund and what projects kind of are below the line. And we do that over and over again every quarter. So every quarter we revisit the business, we have a very QBR centric culture. So we're constantly checking in and seeing how the business is operating. And then we make those investment decisions. In general, we've been investing very aggressively in terms of expanding our reach around the world. >> It seems like, well, with Mongo, your product portfolios... From an outside observer standpoint, it seems like you've always had pretty good product market fit. But I was curious, in your VC days, would you ever encourage companies to scale go to market prior to having confidence in product market fit? Or did you always see those as sequential activities? >> Well, I think the challenge is this part it's analysis part is judgment. So you don't necessarily have to have perfect product market fit to start investing. But you also don't want to plow a bunch of resources and realize the product doesn't work and then how you're burning through a lot of cash. So there's a little bit of art to the process. When I joined MongoDB, I could tell that we had a strong engineering team. They knew how to build high quality products, but we just struggled with commercialization. The culture wasn't great across the company. And we had some leadership challenges. So that's when I joined, I kind of focused on those things and tried to bring the organization together. And slowly we started chipping away and making people feel like they were winners. And once you start winning, that becomes contagious. And then the nice thing is when you start winning, you get a lot more customer feedback. That feedback helps you refine your products even more, which then adds... It's like the flywheel effect that starts taking off. >> So it seems the culture's working now. Do you have a favorite product from the announcements today? >> Well, I really like our foray to analytics. And essentially what we're seeing is really two big trends. One you're seeing applications get smarter. What applications are doing is really automating a lot of processes and rather than someone having to press a button. Based on analytics, you can automate a lot of decision making. So that's one theme that we're seeing as applications get smarter. The second theme is that people want more and more insight in terms of what's happening. And the source of that is insights is your operational database. Because that's where you're having transactions, that's where you know what products are selling, that's where you know what customers are buying. So people want more and more real time data versus waiting to take that data, put it somewhere else and then run reports and then get some update at the end of the night or maybe at the week. So that's driving a lot of really interesting use cases. And especially when you marry in things like time series use cases where you're collecting a lot of data people want to see trend analysis what's happening. Which I think it's a very exciting area. We introduced a very cool feature called Queryable Encryption, which basically... The problem with encrypting data, is you can't really query it because my definition's encrypted. >> Yeah, you're right. >> But obviously data security is very important. What we announced, is we're using very sophisticated cryptography. People can query the data, but they don't have really access to the data. So it really protects you from like data breaches or malicious users accessing your data, but you still can kind of make that data usable. So that was a very interesting announcer that we made today. >> Sounds like magic without the performance hit. >> Yes. >> You can do that. Dev, thanks so much for coming in The Cube. Congratulations on all activity, bumper sticker on day one. >> Oh, it's super exciting. The energy was palpable, 3,300 people in the room, lots of customers, lots of users. We had lots of investors here as well for our investor day, have a dinner tonight with a bunch of senior execs, so it's been a busy day. >> Future is bright for MongoBD. Dev, thanks for so much for coming on The Cube. And thanks for watching, this is Dave Vellante and we'll see you next time. (upbeat music)

Published Date : Jun 8 2022

SUMMARY :

Dev Ittycheria, here is the It's Great to be here but the message was the same. And the way you do that is you look And I always believe you And it's easier to fix that this company was very, very close, And that really does speak to the product. And one of the things that And of course you have but the window from Mongo was very narrow. yet at the same time you set So talk about where you And in that assumption, we assumed like... that there are limits to legacy RDBMS. My question to you is, should And so you need a very resilient, undercounted as you start And the applications are But my question to you from the edge to the when you see it, your hair's on fire, And you kind of call 'em and check in about the pace of hiring for go to market. And on the product side, would you ever encourage companies And once you start winning, So it seems the culture's working now. And the source of that is insights So it really protects you Sounds like magic for coming in The Cube. 3,300 people in the room, and we'll see you next time.

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Tony Baer, dbInsight | MongoDB World 2022


 

>>Welcome back to the big apple, everybody. The Cube's continuous coverage here of MongoDB world 2022. We're at the new Javet center. It's it's quite nice. It was built during the pandemic. I believe on top of a former bus terminal. I'm told by our next guest Tony bear, who's the principal at DB insight of data and database expert, longtime analyst, Tony. Good to see you. Thanks for coming >>On. Thanks >>For having us. You face to face >>And welcome to New York. >>Yeah. Right. >>New York is open for business. >>So, yeah. And actually, you know, it's interesting. We've been doing a lot of these events lately and, and especially the ones in Vegas, it's the first time everybody's been out, you know, face to face, not so much here, you know, people have been out and about a lot of masks >>In, >>In New York city, but, but it's good. And, and this new venue is fantastic >>Much nicer than the old Javits. >>Yeah. And I would say maybe 3000 people here. >>Yeah. Probably, but I think like most conferences right now are kind of, they're going through like a slow ramp up. And like for instance, you know, sapphires had maybe about one third, their normal turnout. So I think that you're saying like one third to one half seems to be the norm right now are still figuring out how we're, how and where we're gonna get back together. Yeah. >>I think that's about right. And, and I, but I do think that that in most of the cases that we've seen, it's exceeded people's expectations at tenants, but anyway sure. Let's talk about Mongo, very interesting company. You know, we've been kind of been watching their progression from just sort of document database and all the features and functions they're adding, you just published a piece this morning in venture beat is time for Mongo to get into analytics. Yes. You know? Yes. One of your favorite topics. Well, can they expand analytics? They seem to be doing that. Let's dig into it. Well, >>They're taking, they've been taking slow. They've been taking baby steps and there's good reason for that because first thing is an operational database. The last thing you wanna do is slow it down with very complex analytics. On the other hand, there's huge value to be had if you would, if you could, you know, turn, let's say a smart, if you can turn, let's say an operational database or a transaction database into a smart transaction database. In other words, for instance, you know, let's say if you're, you're, you're doing, you know, an eCommerce site and a customer has made an order, that's basically been out of the norm. Whether it be like, you know, good or bad, it would be nice. Basically, if at that point you could then have a next best action, which is where analytics comes in. But it's a very lightweight form of analytics. It's not gonna, it's actually, I think probably the best metaphor for this is real time credit scoring. It's not that they're doing your scoring you in real time. It's that the model has been computed offline so that when you come on in real time, it can make a smart decision. >>Got it. Okay. So, and I think it was your article where I, I wrote down some examples. Sure. Operational, you know, use cases, patient data. There's certainly retail. We had Forbes on earlier, right? Obviously, so very wide range of, of use cases for operational will, will Mongo, essentially, in your view, is it positioned to replace traditional R D BMS? >>Well, okay. That's a long that's, that's much, it's >>Sort of a loaded question, but >>That's, that's a very loaded question. I think that for certain cases, I think it will replace R D BMS, but I still, I mean, where I, where I depart from Mongo is I do not believe that they're going to replace all R D D BMSs. I think, for instance, like when you're doing financial transactions, you know, the world has been used to table, you know, you know, columns and rows and tables. That's, it's a natural form for something that's very structured like that. On the other hand, when you take a look, let's say OT data, or you're taking a look at home listings that tends to more naturally represent itself as documents. And so there's a, so it's kind of like documents are the way that let's say you normally see the world. Relational is the way that you would structure the world. >>Okay. Well, I like that. So, but I mean, in the early days, obviously, and even to this day, it's like the target for Mongo has been Oracle. Yeah. Right, right. And so, and then, you know, you talk to a lot of Oracle customers as do I sure. And they are running the most mission, critical applications in the world, and it's like banking and financial and so many. And, and, and, you know, they've kind of carved out that space, but are we, should we be rethinking the definition of, of mission critical? Is that changing? >>Well, number one, I think what we've traditionally associated mission critical systems with is our financial transaction systems and to a less, and also let's say systems that schedule operations. But the fact is there are many forms of operations where for instance, let's say you're in a social network, do you need to have that very latest update? Or, you know, basically, can you go off, let's say like, you know, a server that's eventually consistent. In other words, the, do you absolutely have, you know, it's just like when you go on Twitter, do you naturally see all the latest tweets? It's not the system's not gonna crash for that reason. Whereas let's say if you're doing it, you know, let's say an ATM banking ATM system, that system better be current. So I think there's a delineation. The fact is, is that in a social network, arguably that operational system is mission critical, but it's mission critical in a different way from a, you know, from, let's say a banking system. >>So coming back to this idea of, of this hybrid, I think, you know, I think Gartner calls it H tab hybrid, transactional analytics >>Is changed by >>The minute, right. I mean, you mentioned that in, in your article, but basically it's bringing analytics to transactions bringing those, those roles together. Right. Right. And you're saying with Mongo, it's, it's lightweight now take, you use two other examples in your article, my SQL heat wave. Right. I think you had a Google example as well, DB, those are, you're saying much, much heavier analytics, is that correct? Or >>I we'll put it this way. I think they're because they're coming from a relational background. And because they also are coming from companies that already have, you know, analytic database or data warehouses, if you will, that their analytic, you know, capabilities are gonna be much more fully rounded than what Mongo has at this point. It's not a criticism of a Mongo MongoDB per >>Per, is that by design though? Or ne not necessarily. Is that a function of maturity? >>I think it's function of maturity. Oh, okay. I mean, look, to a certain extent, it's also a function of design in terms of that the document model is a little, it's not impossible to basically model it for analytics, but it takes more, you know, transformation to, to decide which, you know, let's say field in that document is gonna be a column. >>Now, the big thing about some of these other, these hybrid systems is, is eliminating the need for two databases, right? Eliminating the need for, you know, complex ETL. Is, is that a value proposition that will emerge with, with Mongo in your view? >>You know, I, I mean, put it this way. I think that if you take a look at how they've, how Mongo is basically has added more function to its operations, someone talking about analytics here, for instance, adding streaming, you know, adding, adding, search, adding time series, that's a matter of like where they've eliminated the need to do, you know, transformation ETL, but that's not for analytics per se for analytics. I think through, you know, I mean through replication, there's still gonna be some transformation in terms of turning, let's say data, that's, that's formed in a document into something that's represented by columns. There is a form of transformation, you know, so that said, and Mongo is already, you know, it has some NA you know, nascent capability there, but it's all, but this is still like at a rev 1.0 level, you know, I expect a lot more >>Of so refin you, how Amazon says in the fullness of time, all workloads will be in the cloud. And we could certainly debate that. What do we mean by cloud? So, but there's a sort of analog for Mongo that I'll ask you in the fullness of time, will Mongo be in a position to replace data warehouses or data lakes? No. Or, or, or, and we know the answer is no. So that's of course, yeah. But are these two worlds on a quasi collision course? I think they >>More on a convergence course or the collision course, because number one is I said, the first principle and operational database is the last thing you wanna do is slow it down. And to do all this complex modeling that let's say that you would do in a data bricks, or very complex analytics that you would do in a snowflake that is going to get, you know, you know, no matter how much you partition the load, you know, in Atlas, and yes, you can have separate nodes. The fact is you really do not wanna burden the operational database with that. And that's not what it's meant for, but what it is meant for is, you know, can I make a smart decision on the spot? In other words, kinda like close the loop on that. And so therefore there's a, a form of lightweight analytic that you can perform in there. And actually that's also the same principle, you know, on which let's say for instance, you know, my SQL heat wave and Allo DBR based on, they're not, they're predicated on, they're not meant to replace, you know, whether it be exit data or big query, the idea there is to do more of the lightweight stuff, you know, and keep the database, you know, keep the operations, you know, >>Operating. And, but from a practitioner's standpoint, I, I, I can and should isolate you're saying that node, right. That's what they'll do. Sure. How does that affect cuz my understanding is that that the Mon Mongo specifically, but I think document databases generally will have a primary node. Right? And then you can set up secondary nodes, which then you have to think about availability, but, but would that analytic node be sort of fenced off? Is that part of the >>Well, that's actually what they're, they've already, I mean, they already laid the groundwork for it last year, by saying that you can set up separate nodes and dedicate them to analytics and what they've >>As, as a primary, >>Right? Yes, yes. For analytics and what they've added, what they're a, what they are adding this year is the fact to say like that separate node does not have to be the same instance class, you know, as, as, as, as the, >>What, what does that mean? Explain >>That in other words, it's a, you know, you could have BA you know, for instance, you could have a node for operations, that's basically very eye ops intensive, whereas you could have a node let's say for analytics that might be more compute intensive or, or more he, or, or more heavily, you know, configured with, with memory per se. And so the idea here is you can tailor in a node to the workload. So that's, you know what they're saying with, you know, and I forget what they're calling it, but the idea that you can have a different type, you can specify a different type of node, a different type of instance for the analytic node, I think is, you know, is a major step forward >>And that, and that that's enabled by the cloud and architecture. >>Of course. Yes. I mean, we're separating, compute from data is, is, is the starter. And so yeah. Then at that point you can then start to, you know, you know, to go less vanilla. I think, you know, the re you know, the, you know, the, I guess the fruition of this is going to be when they say, okay, you can run your, let's say your operational nodes, you know, dedicated, but we'll let you run your analytic nodes serverless. Can't do it yet, but I've gotta believe that's on the roadmap. >>Yeah. So seq brings a lot of overhead. So you get MQL, but now square this circle for me, cuz now you got Mago talking sequel. >>They had to start doing that some time. I mean, and I it's been a court take I've had from them from the, from the get go, which I said, I understand that you're looking at this as an alternative to SQL and that's perfectly valid, but don't deny the validity of SQL or the reason why we, you know, we need it. The fact is that you have, okay, the number, you know, according to Ty index, JavaScript is the seventh, most popular language. Most SQL follows closely behind at the ninth, most popular language you don't want to cl. And the fact is those people exist in the enterprise and they're, and they're disproportionately concentrated in analytics. I mean, you know, it's getting a little less, so now we're seeing like, you know, basically, you know, Python, the programmatic, but still, you know, a lot of sequel expertise there. It does not make, it makes no sense for Mongo to, to, to ignore or to overlook that audience. I think now they're, you know, you know, they're taking baby steps to start, you know, reaching out to them. >>It's interesting. You see it going both ways. See Oracle announces a Mongo, DB, Mongo. I mean, it's just convergence. You called it not, I love collisions, you know, >>I know it's like, because you thrive on drama and I thrive on can't. We all love each other, but you know, act. But the thing is actually, I've been, I wrote about this. I forget when I think it was like 2014 or 2016. It's when we, I was noticed I was noting basically the, you know, the rise of all these specialized databases and probably Amazon, you know, AWS is probably the best exemplar of that. I've got 15 or 16 or however, number of databases and they're all dedicated purpose. Right. But I also was, you know, basically saw that inevitably there was gonna be some overlap. It's not that all databases were gonna become one and the same we're gonna be, we're gonna become back into like the, you know, into a pan G continent or something like that. But that you're gonna have a relational database that can do JSON and, and a, and a document database that can do relational. I mean, you know, it's, to me, that's a no brainer. >>So I asked Andy Ja one time, I'd love to get your take on this, about those, you know, multiple data stores at the time. They probably had a thousand. I think they're probably up to 15 now, right? Different APIs, different S et cetera. And his response. I said, why don't you make it easier for, for customers and maybe build an abstraction or converge these? And he said, well, it's by design. What if you buy this? And, and what your thoughts are, cuz I, you know, he's a pretty straight shooter. Yeah. It's by design because it allows us as the market moves, we can move with it. And if we, if we give developers access to those low level primitives and APIs, then they can move with, with at market speed. Right. And so that again, by design, now we heard certainly Mongo poo pooing that today they didn't mention, they didn't call out Amazon. Yeah. Oracle has no compunction about specifically calling out Amazon. They do it all the time. What do you make of that? Can't Amazon have its cake and eat it too. In other words, extend some of the functionality of those specific databases without going to the Swiss army. >>I I'll put it this way. You, you kind of tapped in you're, you're sort of like, you know, killing me softly with your song there, which is that, you know, I was actually kind of went on a rant about this, actually know in, you know, come, you know, you know, my year ahead sort of out predictions. And I said, look, cloud folks, it's great that you're making individual SAS, you know, products easy to use. But now that I have to mix and match SAS products, you know, the burden of integration is on my shoulders. Start making my life easier. I think a good, you know, a good example of this would be, you know, for instance, you could take something like, you know, let's say like a Google big query. There's no reason why I can't have a piece of that that might, you know, might be paired, say, you know, say with span or something like that. >>The idea being is that if we're all working off a common, you know, common storage, we, you know, it's in cloud native, we can separate the computer engines. It means that we can use the right engine for the right part of the task. And the thing is that maybe, you know, myself as a consumer, I should not have to be choosing between big query and span. But the thing is, I should be able to say, look, I want to, you know, globally distribute database, but I also wanna do some analytics and therefore behind the scenes, you know, new microservices, it could connect the two wouldn't >>Microsoft synapse be an example of doing that. >>It should be an example. I wish I, I would love to hear more from Microsoft about this. They've been radio silent for about the past two or three years in data. You hardly hear about it, but synapse is actually those actually one of the ideas I had in mind now keep in mind that with synapse, you're not talking about, let's say, you know, I mean, it's, it's obviously a sequel data warehouse. It's not pure spark. It's basically their, it was their curated version of spark, but that's fine. But again, I would love to hear Microsoft talk more about that. They've been very quiet. >>Yeah. You, you, the intent is there to >>Simplify >>It exactly. And create an abstraction. Exactly. Yeah. They have been quiet about it. Yeah. Yeah. You would expect that, that maybe they're still trying to figure it out. So what's your prognosis from Mongo? I mean, since this company IP, you know, usually I, I tell and I tell everybody this, especially my kids, like don't buy a stock at IPO. You'll always get a better chance at a cheaper price to buy it. Yeah. And even though that was true with Mongo, you didn't have a big window. No. Like you did, for instance, with, with Facebook, certainly that's been the case with snowflake and sure. Alibaba, I mean, I name a zillion style was almost universal. Yeah. But, but since that, that, that first, you know, few months, period, this, this company has been on a roll. Right. And it, it obviously has been some volatility, but the execution has been outstanding. >>No question about that. I mean, the thing is, look what I, what I, and I'm just gonna talk on the product side on the sales side. Yeah. But on the product side, from the get go, they made a product that was easy for developers. Whereas let's say someone's giving an example, for instance, Cosmo CB, where to do certain operations. They had to go through multiple services in, you know, including Azure portal with Atlas, it's all within Atlas. So they've really, it's been kinda like design thinking from the start initially with, with the core Mongo DB, you know, you, the on premise, both this predates Atlas, I mean, part of it was that they were coming with a language that developers knew was just Javas script. The construct that they knew, which was JS on. So they started with that home core advantage, but they weren't the only ones doing that. But they did it with tooling that was very intuitive to developers that met developers, where they lived and what I give them, you know, then additional credit for is that when they went to the cloud and it wasn't an immediate thing, Atlas was not an overnight success, but they employed that same design thinking to Atlas, they made Atlas a good cloud experience. They didn't just do a lift and shift the cloud. And so that's why today basically like five or six years later, Atlas's most of their business. >>Yeah. It's what, 60% of the business now. Yeah. And then Dave, on the, on the earning scholar, maybe it wasn't Dave and somebody else in response to question said, yeah, ultimately this is the future will be be 90% of the business. I'm not gonna predict when. So my, my question is, okay, so let's call that the midterm midterm ATLA is gonna be 90% of the business with some exceptions that people just won't move to the cloud. What's next is the edge. A new opportunity is Mongo architecturally suited for the, I mean, it's certainly suited for the right, the home Depot store. Sure. You know, at the edge. Yeah. If you, if you consider that edge, which I guess it is form of edge, but how about the far edge EVs cell towers, you know, far side, real time, AI inferencing, what's the requirement there, can Mongo fit there? Any thoughts >>On that? I think the AI and the inferencing stuff is interesting. It's something which really Mongo has not tackled yet. I think we take the same principle, which is the lightweight stuff. In other words, you'll say, do let's say a classification or a prediction or some sort of prescriptive action in other words, where you're not doing some convolution, neural networking and trying to do like, you know, text, text to voice or, or, or vice versa. Well, you're not trying to do all that really fancy stuff. I think that's, you know, if you're keeping it SIM you know, kinda like the kiss principle, I think that's very much within Mongo's future. I think with the realm they have, they basically have the infrastructure to go out to the edge. I think with the fact that they've embraced GraphQL has also made them a lot more extensible. So I think they certainly do have, you know, I, I do see the edge as being, you know, you know, in, in, you know, in their, in their pathway. I do see basically lightweight analytics and lightweight, let's say machine learning definitely in their >>Future. And, but, and they would, would you agree that they're in a better position to tap that opportunity than say a snowflake or an Oracle now maybe M and a can change that. R D can maybe change that, but fundamentally from an architectural standpoint yeah. Are they in a better position? >>Good question. I think that that Mongo snowflake by virtual fact, I mean that they've been all, you know, all cloud start off with, I think makes it more difficult, not impossible to move out to the edge, but it means that, and I, and know, and I, and I said, they're really starting to making some tentative moves in that direction. I'm looking forward to next week to, you know, seeing what, you know, hearing what we're gonna, what they're gonna be saying about that. But I do think, right. You know, you know, to answer your question directly, I'd say like right now, I'd say Mongo probably has a, you know, has a head start there. >>I'm losing track of time. I could go forever with you. Tony bear DB insight with tons of insights. Thanks so much for coming back with. >>It's only one insight insight, Dave. Good to see you again. All >>Right. Good to see you. Thank you. Okay. Keep it right there. Right back at the Java center, Mongo DB world 2022, you're watching the cube.

Published Date : Jun 7 2022

SUMMARY :

We're at the new Javet center. You face to face and especially the ones in Vegas, it's the first time everybody's been out, you know, And, and this new venue is fantastic And like for instance, you know, sapphires had maybe about one third, their normal turnout. you just published a piece this morning in venture beat is time for Mongo It's that the model has been computed offline so that when you come on in Operational, you know, use cases, patient data. That's a long that's, that's much, it's transactions, you know, the world has been used to table, you know, you know, columns and rows and and then, you know, you talk to a lot of Oracle customers as do I sure. you know, it's just like when you go on Twitter, do you naturally see all the latest tweets? I mean, you mentioned that in, in your article, but basically it's bringing analytics to transactions bringing are coming from companies that already have, you know, analytic database or data warehouses, Per, is that by design though? but it takes more, you know, transformation to, to decide which, you know, Eliminating the need for, you know, complex ETL. I think through, you know, I mean through replication, there's still gonna be some transformation in terms of turning, but there's a sort of analog for Mongo that I'll ask you in the fullness of time, And actually that's also the same principle, you know, on which let's say for instance, And then you can set up secondary nodes, which then you have to think about availability, the fact to say like that separate node does not have to be the same instance class, you know, for the analytic node, I think is, you know, is a major step forward you know, the re you know, the, you know, the, I guess the fruition of this is going to be when they but now square this circle for me, cuz now you got Mago talking sequel. I think now they're, you know, you know, they're taking baby steps to start, you know, reaching out to them. You called it not, I love collisions, you know, I mean, you know, it's, to me, that's a no brainer. I said, why don't you make it easier for, for customers and maybe build an abstraction or converge these? I think a good, you know, a good example of this would be, you know, for instance, you could take something But the thing is, I should be able to say, look, I want to, you know, globally distribute database, let's say, you know, I mean, it's, it's obviously a sequel data warehouse. I mean, since this company IP, you know, usually I, I tell and I tell everybody this, to developers that met developers, where they lived and what I give them, you know, but how about the far edge EVs cell towers, you know, you know, you know, in, in, you know, in their, in their pathway. And, but, and they would, would you agree that they're in a better position to tap that opportunity I mean that they've been all, you know, all cloud start off with, I could go forever with you. Good to see you again. Right back at the Java center, Mongo DB

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Tony Coleman, Temenos and Boris Bialek, MongoDB | MongoDB World 2022


 

>>Yeah, yeah, yeah. We're back at the center of the coverage of the world 20 twenty-two, the first live event in three years. Pretty amazing. And I'm really excited to have Tony Coleman. Here is the c e o of those who changing the finance and banking industry. And this is the global head of industry solutions. That would be welcome. Back to the cube. Welcome. First time. Um, so thanks for coming on. Thank you. >>Thanks for having us, >>Tony. Tell us about what are you guys up to? Disrupting the finance world. >>So tomorrow is everyone's banking platform. So we are a software company. We have over 3000 financial institutions around the world. Marketing tell me that that works out is over 1.2 billion people rely on terminal software for their banking and financial needs. 41 of the top 50 banks in the world run software and we are very proud to be powering all of those entities on their innovation journeys and bringing you know, that digital transformation that we've seen so much all over the past few years and enabling a lot of the world's unbanked through digital banking become, you know, members of the >>community. So basically you're bringing the software platform to enable that to somebody you don't have to build it themselves because they never get there. Absolutely. And and so that's why I don't know if you consider that disruptive. I guess I do to the industry to a certain extent. But when you think of disruption in the business, you think of Blockchain and crypto, and 50 is that is completely separate world and you guys participate in that as well. Well, I >>would say it's related right? I mean, I was doing a podcast recently and they had this idea of, um, buzzword jail where you could choose words to go into jail and I said 50 not because I think they're intrinsically bad, but I think just at the moment they are a rife for scam area. I think it's one of those one of these technologies and investment area that people don't understand it, and there's a lot of a lot of mistakes that can be made in that, >>Yeah, >>I mean, it's a fascinating piece that it could be truly transformative if we get it right, but it's very emerging, so we'll see so don't play a huge part in the Blockchain industry directly. We work with partners in that space, but in terms of digital assets and that sort of thing. Yeah, absolutely. >>So, Boris, you have industry solutions in your title. What does that entail? So >>basically, I'm responsible for all the verticals, and that includes great partners like Tony. And we're doing a lot of verticals by now. When you listen. Today in all these various talks, we have so much stuff ranging from banking, go retail, healthcare, insurance, you name it, we have it by now. And that's obviously the clients moving from the edge solution. Like touching a little toe in the water, but longer to going all in building biggest solutions you saw on stage the lady from this morning. These are not second Great. Yeah, we do something small now. We're part of the transformation journey. And this is where Tony and I can regularly together how we transform things and how we built a new way of banking is done with Michael services and technology surrounding it. Yeah, >>but what about performance in this world? Can you tell me about that? >>Yeah. This is an interesting thing because people always challenging what is performance and document databases. And Tony challenged us actually, six weeks before his own show several weeks ago in London and says, Boris, let's do a benchmark And maybe you bring your story because if I get too excited, I follow. >>Yeah, sure, that performance and efficiency topics close close to my heart. I have been for for years. And so, yeah, we every two or three years, we run a high water. We've got a high water benchmark, and this year we sort of double down literally double down on everything we did previously. So this was 200 million accounts, 100 million customers, and we were thrashing through 102,800 seventy-five transactions a second, which is a phenomenal number. And, uh, >>can I do that on the Blockchain? >>Wow. Yeah, exactly. Right. So this is you know, I get asked why we do such high numbers and the reason is very straightforward. If somebody wants 10,000 transactions a second, we're seeing banks now that need that sort of thing. If I can give them a benchmark report, this is 100,000. I don't need to keep doing benchmarks. 10. >>Yeah. Tell me more about the Anytime you get into benchmarks, you want to understand the configuration. The workload. Tell me more about that. So we have >>a pretty well path of a standard transaction mix. We call it a retail transaction mix. And so it's the tries to the workload. Is that because it's a simulation right around what you would do in your daily basis? So you're going to make payments you're going to check? Your balance is you're going to see what he's moved on your account. So we do all of that and we run it through a proper production, good environment. And this is really important. This is something we do in the lab you couldn't go live on. This is all all of the horrible, non functional requirements around high availability, >>security, security passes, private wings, all these things. And one thing is, they're doing this for a long time. So this is not like let's define something new for the world. Now, this is something Tony's doing for literally 10, 15 years now, right? >>It was only 15 years, but this >>is your benchmark >>top >>developed Okay, >>so we run it through and, um yeah, some fantastic numbers. And not just on the share sort of top-level numbers 100,000 transactions. A second response time out of it was fantastic. One-millisecond, which is just brilliant. So it means you get these really efficient numbers what that helped us do with, you know, some of the other partners that are involved in the benchmark as well. It meant that our throughput court, which is a really good measure of efficiency, is up to four times better than we ran it three years ago. So in terms of a sustainability piece, which is so important that that's really a huge improvement, that's down to application changes, architect changes as well as using appropriate technology in the right place. >>How important? With things like the number, of course, the memory size is the block sizes. All that stuff. >>We are very tiny. So this is the part. When I talk to people, we have what we call a system in the back of people. Look at me. Um, how many transactions on that one? So, to be fair, three-quarters, we're going to be one quarter or something else because we're still putting some components of and start procedures for disclosure. But when I think Seventy-five 1000 transactions on a single single 80 system, which is thirty-two cause you're saying correctly, something like that. This is a tiny machine in the world of banking. So before this was the main friends and now it's wonderful instance on a W s. And this is really amazing. Costed and environmental footprint is so, so important >>and there's a heavy right heavy environment. >>So the the way we the way we architect the solution is it follows something called a command query responsibility, segregated segregation. So what we do, we do all the commands inappropriate database for that piece, and that was running at about Twenty-five 1000 transactions a second and then we're streaming the data out of that directly into So actually I was doing more than the Seventy-five 1000 queries. A second, which is the part of it was also investing Twenty-five 1000 transactions the second at the same time >>and okay, and the workload had a high locality medium locality. It was just give us a picture of what that's like. Sorry. So, >>yeah, >>we don't have that. Yeah, >>so explain that That's not That's not the mindset for a document. Exactly. >>Exactly. In the document database, you don't have the hot spotting the one single field off the table, which is suddenly hot spotting. And now you have literally and recovery comes up and we say, What goes, goes together, get together belongs together, comes out together. So the number of, for example, it's much, much smaller and the document system, then historically, relationship. >>So it is not a good good indicator, necessarily >>anymore. That's what this is so much reduced. The number of access patterns are smaller, and I mean it is highly optimized, for example, internally as well. The internal structures, so that was very close to a >>traditional benchmark, would have a cash in front of a high cash rate. So 100 and 99% right, That's a high locality reference. But that's that's irrelevant. >>It's gone. There's no cashing in the middle anymore. It goes straight against the database. All these things are out, and that's what makes it so exciting and all the things in a real environment. I think we really need to stress it. It's not a test that at home. It's a real life environment out into the wild with the benchmark driving and driving. >>How did your customers respond? You did this for your recent event? >>Yeah, we did it for our use. A conference, our community for, um, which was a few weeks ago in London. Um, and the You know, the reaction was Certainly it was a great reception, of course, but the main thing that people are fascinated about, how much more efficient the whole platform it's explaining. So you know when we can run and it's a great number that we've got the team pulled out, which is so having doubled throughput on the platform from what we did three years ago, we're actually using 20% less infrastructure to give double the performance. Uh, macro-level, that's a phenomenal achievement. And that means that these changes that we make everything that we're doing benefits all of our customers. So all of the banks, when they take the latest release, is they get these benefits. Everything is that much more efficient. So everybody benefits from every investment, >>and this was running in the cloud. Is that correct? You're running out of this. >>So this was list, Um, 80 on a W s with a W s cases and processes. And so it was a really reality driven environment, >>pure pure cloud-native or using mana services on a W s. And then at least for the peace. It's >>awesome. I mean, uh, So now how convenient for the timing from, uh, the world. How are you socializing with your community? >>We're having this afternoon session as well, where we talk a little bit more detail about that, and he has a session as well tomorrow. So we see a lot of good feedback as well when we bring it up with clients. Obviously some clients get very specific because this reduction footprint is so huge when you think a client has 89 environments from early development systems to production to emergency standby, maybe a different cloud. All these things what day talks about the different Atlas features multi cloud environmentally. All this stuff comes to play. And this is why I'm so excited to work with them. We should bring up as well the other things which are available to ready already with your front and solutions with Infinity services because that's the other part of the modernization, the Michael Services, which Tony so politely not mentioning. So there's a lot of cool technology into that one, which fits to how it works in micros services. Happy I first all these what they called factors. Micro service a p. I cloud-native headless. I think that was the right order now. So all these things are reflected as well. But with their leadership chief now, I think a lot of companies have to play Catch-up now to what Tony and his team are delivering on the bank. This >>gets the modernization. We really haven't explicitly talks about that. Everything you've just said talks to modernization. So you typically in financial services find a lot of relation. Database twenty-year-old, hardened, etcetera, high availability. Give them credit for that. But a lot of times you'll see them just shift that into the cloud. You guys chose not to do that. What was the modernization journey look like? >>So it's a bit of, um yeah, a firm believer in pragmatism and using. I think you touched on earlier the appropriate technology. So >>horses for courses >>exactly right out of my mouth. And I was talking to one of the uh, the investor analysts earlier. And you know, the exact same question comes up, right? So if you've got a relation database or you've got a big legacy system and you're not gonna mainframe or whatever it is and you wanna pull that over when you it's not just a case of moving the data model from one paradigm to another. You need to look at it holistically, and you need to be ambitious. I think the industry has got, you know, quite nervous about some of these transformation projects, but in some ways it might be counter intuitive. I think being ambitious and being in bold is a better way. Better way through, you know, take take of you, look at it holistically. Layout of plan. It is hard. It is hard to do these sorts of transformations, but that's what makes it the challenge. That's what makes it fun. Take take those bold steps. Look at it holistically. Look at the end state and then work out a practical way. You can deliver value to the business and your customers as you deliver on the road. So >>did you migrate from a traditional R D B. M s to go. >>So So, Yeah, this is a conversation. So, uh, in the late nineties, the kind of the phrase document model hasn't really been coined yet. And for some of our work at the time, we refer to as a hierarchical model. Um, And at that point in time, really, if you wanted to sell to a bank, you needed to be running Oracle. So we took this data model and we got it running an article and then other relational databases as well, but actually under the colors there it is, sort of as well. So there is a project that we're looking at to say Well, okay, taking that model, which is in a relational database. And of course, you build over time, you do rely on some of the features of relations databases moving that over to something like, isn't it? You know, it's not quite as simple as just changing the data model. Um, so there's a few bits and pieces that we need to work through, but there is a concept that we are running, which is looking really promising and spurred on by the amazing results from the benchmark. That could be something That's really >>yeah, I think you know, 20 years ago you probably wouldn't even thought about it. It's just too risky. But today, with the modern tools and the cloud and you're talking about micro services and containers, it becomes potentially more feasible. >>But the other side of it is, you know, it's only relatively recently the Mongo who's had transaction support across multiple document multi collection transactions and in banking. As we all know, you know, it's highly regulated. That is, all of your worst possible non functional requirement. Security transaction reality. Thomas City You know, the whole the whole shebang. Your worst possible nightmare is Monday morning for >>us. So and I think one part which is exciting about this Tony is a very good practical example about this large scale modernization and cutting out by cutting off that layer and going back to the hierarchical internal structures. We're simply find a lot of the backing components of our because obviously translation which was done before, it's not need it anymore. And that is as well for me, an exciting example to see how long it takes what it is. So Tony space in my life experiments so to speak >>well, you're right because it used to be those migrations. Where how many line of code? How long do I have to freeze it? And that a lot of times lead people to say, Well, forget it, because the business is going to shut down. >>But now we do that. We do that. So I'm working, obviously, besides the work with a lot of financial clients, and but now it's my job is normally shift and left a pain in the game because the result of the work is when they move everything to the cloud and it was bad before. It will not be better in the cloud only because it's in somebody else's data center. So these modernization and innovation factor is absolutely critical. And it's only said that people get it by now. This shift and left over it is how can I innovate? How can accelerate innovation, and that leads very quickly to the document model discussion. >>Yeah, I think the world practitioners will tell you, if you really want to affect the operational model, have a meaningful impact on your business. You have to really modernized. You can't just lift shift that they're absolutely. You know, what's the difference between hundreds of millions or billions in some cases, versus, you know, some nice little hits here or there. >>So we see as well a lot of clients asking for solutions like the terminal solutions. And like others where there is not anymore discussion about how to move to the The question is how fast how can accelerate. We see the services request the first one. It's amazing. After the event, what we had in London, 100 clients calling us. So it's not our sales people calling upon the clients, the clients coming in. I saw it. How do we get started? And that is for me, from the vendor perspective, so to speak. Amazing moment >>yourself. You go, guys, we're gonna go. Thanks so much for that. You have to have you back and see how that goes. That. Yeah, that's a big story of if you're a great All right, keep it right there. Everybody will be right back. This is David for the Cube. You're watching our live coverage of mongo D B World 20 twenty-two from New York City. >>Yeah, >>Yeah, yeah, yeah, yeah

Published Date : Jun 7 2022

SUMMARY :

Here is the c e o of those Disrupting the finance world. So we are a software And and so that's why I don't know if you consider that disruptive. of, um, buzzword jail where you could choose words to go into I mean, it's a fascinating piece that it could be truly transformative if we get it right, So, Boris, you have industry solutions in your title. And that's obviously the clients moving show several weeks ago in London and says, Boris, let's do a benchmark And maybe you bring your story So this was 200 million accounts, 100 million customers, So this is you know, So we have This is something we do in the lab you couldn't go live on. So this is not like let's define something new for the world. So it means you get these really efficient numbers what that helped us do with, All that stuff. When I talk to people, we have what we call a system So the the way we the way we architect the solution is it follows something and okay, and the workload had a high locality medium locality. we don't have that. so explain that That's not That's not the mindset for a document. In the document database, you don't have the hot spotting the one single field so that was very close to a So 100 and It's a real life environment out into the wild with the benchmark driving and driving. So all of the banks, when they take the latest release, is they get these benefits. and this was running in the cloud. So this was list, Um, 80 on a W s with a W s cases And then at least for the peace. the timing from, uh, the world. So we see a lot of good feedback as well when we bring it So you typically in financial I think you touched on earlier the appropriate technology. And you know, the exact same question comes up, So So, Yeah, this is a conversation. yeah, I think you know, 20 years ago you probably wouldn't even thought about it. But the other side of it is, you know, it's only relatively recently the the backing components of our because obviously translation which was done before, it's not need it anymore. And that a lot of times lead people to say, of financial clients, and but now it's my job is normally shift and left a pain in the what's the difference between hundreds of millions or billions in some cases, versus, you know, So we see as well a lot of clients asking for solutions like You have to have you back and see how that goes.

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Ian Massingham, MongoDB and Robbie Belson, Verizon | MongoDB World 2022


 

>>Welcome back to NYC the Cube's coverage of Mongo DB 2022, a few thousand people here at least bigger than many people, perhaps expected, and a lot of buzz going on and we're gonna talk devs. I'm really excited to welcome back. Robbie Bellson who's the developer relations lead at Verizon and Ian Massingham. Who's the vice president of developer relations at Mongo DB Jens. Good to see you. Great >>To be here. >>Thanks having you. So Robbie, we just met a few weeks ago at the, the red hat summit in Boston and was blown away by what Verizon is doing in, in developer land. And of course, Ian, you know, Mongo it's rayon Detra is, is developers start there? Why is Mongo so developer friendly from your perspective? >>Well, it's been the ethos of MongoDB since day one. You know, back when we launched the first version of MongoDB back in 2009, we've always been about making developers lives easier. And then in 2016, we announced and released MongoDB Atlas, which is our cloud managed service for MongoDB, you know, starting with a small number of regions built on top of AWS and about 2,500 adoption events per week for MongoDB Atlas. After the first year today, MongoDB Atlas provides a managed service for MongoDB developers around the world. We're present in almost a hundred cloud regions across S DCP and Azure. And that adoption number is now running at about 25,000 developers a week. So, you know, the proof are in proof is really in the metrics. MongoDB is an incredibly popular platform for developers that wanna build data-centric applications. You just can't argue with the metrics really, >>You know, Ravi, sometimes there's an analyst who come up with these theories and one of the theories I've been spouting for a long time is that developers are gonna win the edge. And now to, to see you at Verizon building out this developer community was really exciting to me. So explain how you got this started with this journey. >>Absolutely. As you think about Verizon 5g edge or mobile edge computing portfolio, we knew from the start that developers would play a central role and not only consuming the service, but shaping the roadmap for what it means to build a 5g future. And so we started this journey back in late 20, 19 and fast forward to about a year ago with Mongo, we realized, well, wait a minute, you look at the core service offerings available at the edge. We didn't know really what to do with data. We wanted to figure it out. We wanted the vote of confidence from developers. So there I was in an apartment in Colorado racing, your open source Mongo against that in the region edge versus region, what would you see? And we saw tremendous performance improvements. It was so much faster. It's more than 40% faster for thousands and thousands of rights. And we said, well, wait a minute. There's something here. So what often starts is an organic developer, led intuition or hypothesis can really expand to a much broader go to market motion that really brings in the enterprise. And that's been our strategy from day one. Well, >>It's interesting. You talk about the performance. I, I just got off of a session talking about benchmarks in the financial services industry, you know, amazing numbers. And that's one of the hallmarks of, of Mongo is it can play in a lot of different places. So you guys both have developer relations in your title. Is that how you met some formal developer relations? >>We were a >>Program. >>Yeah, I would say that Verizon is one of the few customers that we also collaborate with on a developer relations effort. You know, it's in our mutual best interest to try to drive MongoDB consumption amongst developers using Verizon's 5g edge network and their platform. So of course we work together to help, to increase awareness of MongoDB amongst mobile developers that want to use that kind of technology. >>But so what's your story on this? >>I mean, as I, as I mentioned, everything starts with an organic developer discovery. It all started. I just cold messaged a developer advocate on Twitter and here we are at MongoDB world. It's amazing how things turn out. But one of the things that's really resonated with me as I was speaking with one of, one of your leads within your organization, they were mentioning that as Mongo DVIA developed over the years, the mantra really became, we wanna make software development easy. Yep. And that really stuck with me because from a network perspective, we wanna make networking easy. Developers are not gonna care about the internals of 5g network. In fact, they want us to abstract away those complexities so that they can focus on building their apps. So what better co-innovation opportunity than taking MongoDB, making software easy, and we make the network easy. >>So how do you think about the edge? How does you know variety? I mean, to me, you know, there's a lot of edge use cases, you know, think about the home Depot or lows. Okay, great. I can put like a little mini data center in there. That's cool. That's that's edge. Like, but when I think of Verizon, I mean, you got cell towers, you've got the far edge. How do you think about edge Robbie? >>Well, the edge is a, I believe a very ambiguous term by design. The edge is the device, the mobile device, an IOT device, right? It could be the radio towers that you mentioned. It could be in the Metro edge. The CDN, no one edge is better than the other. They're all just serving different use cases. So when we talk about the edge, we're focused on the mobile edge, which we believe is most conducive to B2B applications, a fleet of IOT devices that you can control a manufacturing plant, a fleet of ground and aerial robotics. And in doing so you can create a powerful compute mesh where you could have a private network and private mobile edge computing by way of say an AWS outpost and then public mobile edge computing by way of AWS wavelength. And why keep them separate. You could have a single compute mesh even with MongoDB. And this is something that we've been exploring. You can extend Atlas, take a cluster, leave it in the region and then use realm the mobile portfolio and spread it all across the edge. So you're creating that unified compute and data mesh together. >>So you're describing what we've been expecting is a new architecture emerging, and that's gonna probably bring new economics of new use cases, right? Where are we today in that first of all, is that a reasonable premise that this is a sort of a new architecture that's being built out and where are we in that build out? How, how do you think about the, the future of >>That? Absolutely. It's definitely early days. I think we're still trying to figure it out, but the architecture is definitely changing the idea to rip out a mobile device that was initially built and envisioned for the device and only for the device and say, well, wait a minute. Why can't it live at the edge? And ultimately become multi-tenant if that's the data volume that may be produced to each of those edge zones with hypothesis that was validated by developers that we continue to build out, but we recognize that we can't, we can't get that static. We gotta keep evolving. So one of our newest ideas as we think about, well, wait a minute, how can Mongo play in the 5g future? We started to get really clever with our 5g network APIs. And I, I think we talked about this briefly last time, 5g, programmability and network APIs have been talked about for a while, but developers haven't had a chance to really use them and our edge discovery service answering the question in this case of which database is the closest database, doesn't have to be invoked by the device anymore. You can take a thin client model and invoke it from the cloud using Atlas functions. So we're constantly permuting across the entire portfolio edge or otherwise for what it means to build at the edge. We've seen such tremendous results. >>So how does Mongo think about the edge and, and, and playing, you know, we've been wondering, okay, which database is actually gonna be positioned best for the edge? >>Well, I think if you've got an ultra low latency access network using data technology, that adds latency is probably not a great idea. So MongoDB since the very formative years of the company and product has been built with performance and scalability in mind, including things like in memory storage for the storage engine that we run as well. So really trying to match the performance characteristics of the data infrastructure with the evolution in the mobile network, I think is really fundamentally important. And that first principles build of MongoDB with performance and scalability in mind is actually really important here. >>So was that a lighter weight instance of, of Mongo or not >>Necessarily? No, not necessarily. No, no, not necessarily. We do have edge cashing with realm, the mobile databases Robbie's already mentioned, but the core database is designed from day one with those performance and scalability characteristics in mind, >>I've been playing around with this. This is kind of a, I get a lot of heat for this term, but super cloud. So super cloud, you might have data on Preem. You might have data in various clouds. You're gonna have data out at the edge. And, and you've got an abstraction that allows a developer to, to, to tap services without necessarily if, if he or she wants to go deep into the S great, but then there's a higher level of services that they can actually build for their customers. So is that a technical reality from a developer standpoint, in your view, >>We support that with the Mongo DB multi-cloud deployment model. So you can place Mongo DB, Atlas nodes in any one of the three hyperscalers that we mentioned, AWS, GCP or Azure, and you can distribute your data across nodes within a cluster that is spread across different cloud providers. So that kinds of an kind of answers the question about how you do data placement inside the MongoDB clustered environment that you run across the different providers. And then for the abstraction layer. When you say that I hear, you know, drivers ODMs the other intermediary software components that we provide to make developers more productive in manipulating data in MongoDB. This is one of the most interesting things about the technology. We're not forcing developers to learn a different dialect or language in order to interact with MongoDB. We meet them where they are by providing idiomatic interfaces to MongoDB in JavaScript in C sharp, in Python, in rust, in that in fact in 12 different pro programming languages that we support as a first party plus additional community contributed programming languages that the community have created drivers for ODMs for. So there's really that model that you've described in hypothesis exist in reality, using >>Those different Compli. It's not just a series of siloed instances in, >>In different it's the, it's the fabric essentially. Yeah. >>What, what does the Verizon developer look like? Where does that individual come from? We talked about this a little bit a few weeks ago, but I wonder if you could describe it. >>Absolutely. My view is that the Verizon or just mobile edge ecosystem in general for developers are present at this very conference. They're everywhere. They're building apps. And as Ian mentioned, those idiomatic interfaces, we need to take our network APIs, take the infrastructure that's being exposed and make sure that it's leveraging languages, frameworks, automation, tools, the likes of Terraform and beyond. We wanna meet developers where they are and build tools that are easy for them to use. And so you had talked about the super cloud. I often call it the cloud continuum. So we, we took it P abstraction by abstraction. We started with, will it work in one edge? Will it work in multiple edges, public and private? Will it work in all of the edges for a given region, public or private, will it work in multiple regions? Could it work in multi clouds? We've taken it piece by piece by piece and in doing so abstracting way, the complexity of the network, meaning developers, where they are providing those idiomatic interfaces to interact with our API. So think the edge discovery, but not in a silo within Atlas functions. So the way that we're able to converge portfolios, using tools that dev developers already use know and love just makes it that much easier. Do, >>Do you feel like I like the cloud continuum cause that's really what it is. The super cloud does the security model, how does the security model evolve with that? >>At least in the context of the mobile edge, the attack surface is a lot smaller because it's only for mobile traffic not to say that there couldn't be various configuration and human error that could be entertained by a given application experience, but it is a much more secure and also reliable environment from a failure domain perspective, there's more edge zones. So it's less conducive to a regionwide failure because there's so many more availability zones. And that goes hand in hand with security. Mm. >>Thoughts on security from your perspective, I mean, you added, you've made some announcements this week, the, the, the encryption component that you guys announced. >>Yeah. We, we issued a press release this morning about a capability called queryable encryption, which actually as we record this Mark Porter, our CTO is talking about in his keynote, and this is really the next generation of security for data stored within databases. So the trade off within field level encryption within databases has always been very hard, very, very rigid. Either you have keys stored within your database, which means that your memory, so your data is decrypted while it's resident in memory on your database engine. This allow, of course, allows you to perform query operations on that data. Or you have keys that are managed and stored in the client, which means the data is permanently OBS from the engine. And therefore you can't offload query capabilities to your data platform. You've gotta do everything in the client. So if you want 10 records, but you've got a million encrypted records, you have to pull a million encrypted records to the client, decrypt them all and see performance hit in there. Big performance hit what we've got with queryable encryption, which we announced today is the ability to keep data encrypted in memory in the engine, in the database, in the data platform, issue queries from the client, but use a technology called structural encryption to allow the database engine, to make decisions, operate queries, and find data without ever being able to see it without it ever being decrypted in the memory of the engine. So it's groundbreaking technology based on research in the field of structured encryption with a first commercial database provided to bring this to market. >>So how does the mobile edge developer think about that? I mean, you hear a lot about shifting left and not bolting on security. I mean, is this, is this an example of that? >>It certainly could be, but I think the mobile edge developer still stuck with how does this stuff even work? And I think we need to, we need to be mindful of that as we build out learning journeys. So one of my favorite moments with Mongo was an immersion day. We had hosted earlier last year where we, our, from an enterprise perspective, we're focused on BW BS, but there's nothing stopping us. You're building a B2C app based on the theme of the winner Olympics. At the time, you could take a picture of Sean White or of Nathan Chen and see that it was in fact that athlete and then overlaid on that web app was the number of medals they accrued with the little trumpeteer congratulating you for selecting that athlete. So I think it's important to build trust and drive education with developers with a more simple experience and then rapidly evolve overlaying the features that Ian just mentioned over time. >>I think one of the keys with cryptography is back to the familiar messaging for the cloud offloading heavy lifting. You actually need to make it difficult to impossible for developers to get this wrong, and you wanna make it as easy as possible for developers to deal with cryptography. And that of course is what we're trying to do with our driver technology combined with structure encryption, with query encryption. >>But Robbie, your point is lots of opportunity for education. I mean, I have to say the developers that I work with, it's, I'm, I'm in awe of how they solve problems and I, and the way they solve problems, if they don't know the answer, they figure out how to go get it. So how, how are your two communities and other communities, you know, how are they coming together to, to solve such problems and share whether it's best practices or how do I do this? >>Well, I'm not gonna lie in person. Events are a bunch of fun. And one of the easiest domain knowledge exchange opportunities, when you're all in person, you can ideate, you can whiteboard, you can brainstorm. And often those conversations are what leads to that infrastructure module that an immersion day features. And it's just amazing what in person events can do, but community groups of interest, whether it's a Twitch stream, whether it's a particular code sample, we rely heavily on digital means today to upscale the developer community, but also build on by, by means of a simple port request, introduce new features that maybe you weren't even thinking of before. >>Yeah. You know, that's a really important point because when you meet people face to face, you build a connection. And so if you ask a question, you're more likely perhaps to get an answer, or if one doesn't exist in a, in a search, you know, you, oh, Hey, we met at the, at the conference and let's collaborate on this guys. Congratulations on, on this brave new world. You're in a really interesting spot. You know, developers, developers, developers, as Steve bomber says screamed. And I was glad to see Dave was not screaming and jumping up and down on the stage like that, but, but the message still resonates. So thank you, definitely appreciate. All right, keep it right there. This is Dave ante for the cubes coverage of Mago DB world 2022 from New York city. We'll be right back.

Published Date : Jun 7 2022

SUMMARY :

Who's the vice president of developer relations at Mongo DB Jens. And of course, Ian, you know, Mongo it's rayon Detra is, is developers start Well, it's been the ethos of MongoDB since day one. So explain how you versus region, what would you see? So you guys both have developer relations in your So of course we But one of the things that's really resonated with me as I was speaking with one So how do you think about the edge? It could be the radio towers that you mentioned. the idea to rip out a mobile device that was initially built and envisioned for the of the company and product has been built with performance and scalability in mind, including things like the mobile databases Robbie's already mentioned, but the core database is designed from day one So super cloud, you might have data on Preem. So that kinds of an kind of answers the question about how It's not just a series of siloed instances in, In different it's the, it's the fabric essentially. but I wonder if you could describe it. So the way that we're able to model, how does the security model evolve with that? And that goes hand in hand with security. week, the, the, the encryption component that you guys announced. So it's groundbreaking technology based on research in the field of structured So how does the mobile edge developer think about that? At the time, you could take a picture of Sean White or of Nathan Chen And that of course is what we're trying to do with our driver technology combined with structure encryption, with query encryption. and other communities, you know, how are they coming together to, to solve such problems And one of the easiest domain knowledge exchange And so if you ask a question, you're more likely perhaps to get an answer, or if one doesn't exist

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Abdul Razack, Google & Vadim Supitskiy, Forbes | MongoDB World 2022


 

(upbeat music) >> Welcome back to New York City everybody. You're watching theCUBE's coverage of MongoDB World 2022. My name is Dave Vellante. Pretty good attendance here. I'd say over 3000 people, great buzz, a lot of really technical sessions. There's an executive session going on. There's a financial analyst session. So a lot of diversity in this attendee base. Vadim Supitskiy is here. He's the CTO of Forbes and Abdul Razack is the vice president of Solution Engineering at Google. Gents, thanks for coming on theCUBE. >> Thanks Dave. >> Happy to be here. >> So, Forbes, very interesting business. I'm interested in what occurred during the pandemic for you guys. Right? Everybody went digital. Obviously you guys have a tremendous brand. We all, in the business world reaped from it, but what happened during the isolation era? What happened to your business? >> Yeah, so we've been innovating and going through digital transformation for years, since we launched our website probably 25 years ago. >> But during the pandemic, because of our coverage, our foresight to create a breaking news team, our audiences and readership really skyrocketed. >> Really? >> Yeah, and at that point, we were very happy and really lucky to be in Google Cloud and MongoDB Atlas. So when the audiences went up, we didn't feel any impact, right? Our environments auto-scaled and our users didn't experience any issues at all. So we were able to focus on innovation, our users loyalty and really building cool products. So we were very lucky and happy to be in Google Cloud and MongoDB Atlas. >> So Abdul, the solution and the title you provided, obviously worked. How did you guys end up getting together? What was that like? >> Yeah, I mean, like Vadim said, maybe there's a little bit of the right place at the right time in this case, but you can see the need for digital transformation and the pandemic really accelerated that. And like Vadim said, primarily Forbes wanted to focus on innovation and customer loyalty and the way that comes to bear, is that you have a technology platform that can serve those needs. Right? Whether it is through unique applications that can be delivered, the ability for developers to build those applications quickly and seamlessly and then remove the intangibles of scalability, performance, latency, and things of that nature. So, you can see this all coming together in this scenario. >> So as consumers, we see the website, we read online, maybe sometimes in the laptop, mostly on mobile. What is it that we don't see? I mean, the apps that Abdul talked about, community. What else is there? Paint a picture of that for us. >> Yeah. There is a lot going on behind the scene. Right? So focusing on audience, building communities, but also what it allowed us to do while everything was working well, we were scaling up. Right? We were able to focus on a lot of innovation. And one of those was first-party data platform that we built. We call it Forbes One. And that's in the center of everything that we do at Forbes right now. Right? So it allows us, one, to connect our partners, advertising partners with the audiences that they're looking to engage and to connect with. And then we are growing our consumer business as well and what that allows us to do is target the right products at the right time, to the right people, on the web website and our domain. So, that's just one of the examples that we've built our full first-party data platform on these technologies and we now know our customers so well that we are able to provide them with what they want. >> So the first-party data platform is what? A self-serve for advertiser, so they can identify? >> Not just advertisers. So it's in the center of everything. So advertiser comes in, we provide the segments and users that they want to reach. Now, we are creating products as well, building cool, innovative products and offering our journalism and everything there to our readers and we are able to connect them to the right audiences at the right time, as well as personalization. Right? You come onto the website, you want to read what you want to read. So we able to create that as well, using machine learning and AI. >> So a product, it might be a data product or it might be a content product? >> It could be a data product. It could be like just personalization or something like that. It could be newsletter. Right? It could be a stand-alone product, like investing product. So, there is a lot going on there, but we want to offer the right ones at the right time, to the right audiences and building that platform has allowed us to do that. >> Okay. Now Google's got great tech. What's the tech behind all this? >> Yeah. So when Vadim talked about segmenting to personalize something that is relevant to you and providing recommendations to you. Right? And all that is based on machine learning, AI technology. The fact that Vadim has all the data curated in a in a first-party data platform gives the ability to create a seamless profile. Right? You could be interested in a couple of products. Right? And then the underlying technology can tailor that to bring what is it that you're looking for at the right place at the right time. Right? So those are recommendations, things of that nature that's all powered by AI and machine learning technology. >> So it's running on Mongo, and then you're bringing in Google AI and machine intelligence tools? Can you double click on that? >> Yeah. It's basically a combination of both, using both platform to the deploy it and we embrace Cloud. Right? So we using all the Cloud native technologies. Right? We didn't want to just lift and shift. We wanted to make sure we do it right. And we focused on automation, even if we had to take a step back, we knew that automating things was a key for us. So yes, it's been really successful, but also really informative for us to use the right tools for the job. >> And you had prior experience with Mongo, or? >> We did. >> What's your journey been like there? >> Yeah, we actually were one of the first clients of Mongo. I think we were number 11 at that time. >> 10gen. >> Yes. It was. >> We remember. >> Many years ago it was MongoDB one, right? >> Yeah. >> And at that time we we introduced contributor network for us and our audiences were scaling as well. And we used Out-of-the-Box WordPress as our publishing platform, which couldn't scale. So we had to rethink and figure out, "Alright, so what do we do?" We compared couple of no SQL databases and Mongo was a winner because they checked all the boxes and developers loved it right away. Right? They're like, "All right, this is so much faster to develop on. It's just a great tool for the job going from SQL to, to no SQL". And we scaled and we never looked back. And then obviously Atlas came, so there are kind of two inflection points here. One switch into no SQL and two going away from managing databases. Like we don't want to be in that business. Right? Updates, patches, all of that, that we had to do manually, over-provision in our environments and kind of wasteful. So being on Atlas, that was a second kind of inflection point for us, which opened it up for us to do even more innovation and move faster. >> Okay. And you're happy about this partnership, despite, I mean, you partner with Mongo obviously, Google has its own databases, that's just the nature of the world we live in, isn't it? >> No and fundamentally like that, we always believe that customer choice is the primary notion. Right? I mean, and Google Cloud platform is more of a platform and the ecosystem is critical to that. Right? It's imperative. So, like Vadim said, the combination of Google and Mongo provides a truly Cloud native platform that can serve the needs for years to come, rather than from looking at it from a legacy perspective. And that's the way we look at it. Right? I mean, there is choices all the time and sometimes it's competition. >> Yeah. Yeah. And you're still selling a lot of compute and storage and machine intelligence, so machine learning. This morning in the keynotes, we heard a lot about a lot of different capabilities. We've certainly watched Mongo evolve its platform over the last half a decade or more really. But you've mentioned the developers loved it. Right? As Mongo evolves its platform, is there trade off from a developer simplicity standpoint? Are they able to preserve that from your perspective? >> I think with Atlas, it actually makes it easier now. So when they need to create an environment, they can do it on the fly. When they need to test something, also things available to them right away. So it actually, in general, as the platform becomes more mature and more stable, which is very important, but at the same time, the flexibility remains for development and for creation of environments and things like that. So we've been pretty happy with how it transitioned, to being a more mature platform. >> Did the move to Google Cloud and Atlas change the way that you're able to deliver high availability versus what you were doing when you were self-managing? Can you talk about that a little bit? >> Yeah, absolutely. We were in a data center, so kind of one location and moving to MongoDB Atlas and Google Cloud, now we're multi region. Right? So we have a full DR strategy and we feel a lot more secure and we feel very confident that anything that happens, we can scale, we can fail over. So absolutely, this helps us a lot. And the feature that was introduced probably a few years ago to auto scale MongoDB environments as well, that has been really key for us, so we can sleep well. >> Meaning you can scale while you sleep. >> Right, exactly. Exactly. >> Yeah. Plus the other part is you don't size for peak. right? You size as you grow, and then you, you have that elasticity built in. Right? That it is the nature. And then Mongo is available on multiple Google Cloud regions. So as you expand, you don't worry about all the plumbing that you need to do and things of that nature. >> They asked us serverless this morning. >> Yeah. >> How does that affect what you guys are doing together and what are your thoughts from Google's perspective and then of course, from Forbes? >> And that's the trend that we see constantly. Right? Serverless really decouples the tie to the VMs. Right? And so it makes it much more easier to provide the elasticity and have function calls across. Right? Function as a service and things of that nature. Right? So we see a lot of promise in that. Right? We do that even within our own products and we see that giving the ability to decompose and recompose applications and would love to hear how you're leveraging that. Right? >> Yeah. We fully embrace serverless. So we use all the tools you provide, I think. If you look at our architectural diagrams, it's like all these pops-up, cloud functions, composer, app engine. So we use the full suite and we love it. >> Yeah, Yeah. Okay. And then you talked this morning about the eliminating, the trade-offs with serverless of having to either when you dial it down You have to restart, but you've solved that problem, or I guess Mongo's helped you solve that problem. Can you explain that a little bit from a technical standpoint? >> Yeah. From a technical standpoint, if you look at, like as a developer, right? If you're building an intelligent app, it has multiple components within it. Right? There is pops-up for messaging, there is cloud functions and things of that nature. So you don't worry about, when it's encompassed in a serverless architecture, you don't worry about a lot of the complexities that go on behind it and so that makes the abstraction much more easier. And it eliminates the friction that a developer goes through. I think they've talked about removing friction and that's the primary source of productivity loss, which is the friction. We used to come from a world where developers were more worried. 80% of the time they would spend on plumbing this thing and then only 20% writing code. Right? And then now this whole paradigm should flip that. Right? That's where we see the promise of it. >> Do you still do stuff on Prem or are you pretty much all in the Cloud? >> Fully in the Cloud. >> How long did that take? What was that like? >> It actually was really fast. We had a real aggressive timeline. It took us six months. >> Really? >> Yeah. Yeah. And it was aggressive, but I was happy that we did it in a short period of time. >> And what was the business impact that you saw moving to the Google Cloud? >> Yeah, so obviously after we moved to the Cloud, we wanted to measure, especially the first year, how it affected us and what were the positives out of it. And yeah, we've seen tremendous results. 58% increase in speed to market. We were releasing four times more often than when we were on Prem. We saw 73% increase in initiatives delivered and while our velocity was scaling up, we also saw 30% decreased in hot fixes and rollbacks. So it became more stable while we scaled up the velocity and obviously very happy with those results. >> Wow. Do you golf? >> I don't actually. >> Do you golf? >> No. I watch golf. >> I used to watch. Okay. Do you know what a mulligan is? >> Yeah. >> Okay. mulligan is like a do-over right. If you had a mulligan, would you do anything differently? >> You know, we learned a lot and one of the keys for me was definitely automate everything, make sure that you automate as much as possible, even if it slows you down because in the future that will help you so much and use the platform and the tools that available to you. So, serverless. Right? Use Cloud the way it's supposed to be, as much as possible and I think that's the advice I would give. >> Are there any cautions with regard to automation, either of you that you see? I mean because sometimes automation brings unintended consequences and "Oops" happens really fast. >> Yeah. It's a little bit of a process. Right? If you take a step back, right, and typically what people tend to do is, there is a standardization process and once it's standardized, the next step is you gain efficiencies by automation. Right? In this whole thing, what is underestimated is change management. And we see a lot of room for improvement around educating on change management, getting ahead of that so that you can see what is coming. So that the organization moves across that. I don't know if you saw that in your case, but we see this predominantly in other other cases. >> Yeah. I mean, for us, we wanted to make sure that all the testing was in place and things like that. So not just automation of deploying or anything like that, but make sure that there is something there to catch if something goes wrong and roll back and things like that. So you want to make sure that you protected in many areas. >> So square this circle for me, because especially with COVID, so many unknowns and one of the benefits of document database is you're not tied into a schema. You got a flexible schema. Okay. So you're changing, you can change things much more easily. So when you talk about standardization, you're talking about standardizing, what at the infrastructure layer, or where does that standardization occur? Where should it occur. >> I mean, you could have it at the business process level. >> Okay. >> You could have it at the infrastructure level. You could also have it on the administration aspect of it. So there are three areas where you could apply automation to. >> So is there an analog to flexible schema at the business process level? Is that kind of how to think about it, whereas I'm not locked into a business process schema? I have to build flexibility into that as I change my? >> No, I mean, you can apply it any which way. I mean, I don't think the schema matters so much. Right? Like, for example, if you take the Forbes US case. Right? There is content curation, for example. Right? >> Yeah, okay. >> You could take content curation. Content curation in the previous world, like in the WordPress world, was not very flexible. Right? Like that it wouldn't scale. And now you are in a world where you have a very flexible schema, but the process of curating the content can be standardized. Right? And then the next step of that is to automate that. Right? And so you could apply it in any manner if you will. >> So have you built a custom CMS? Is that what you've done there? >> Yeah. We built our own custom CMS. It's AI powered. We want to make our journalist lives easier. So we're constantly trying to figure out what can we give them to make their day-to-day job much easier. >> So the machines can curate and find the best content. >> We do recommend things. Yes, absolutely. We curate, we tell them what would be the best headline, for example, what would >> Prior to them publishing? >> Yeah. Yeah. What would be the better keywords to include and things like that, what images. Just recommendations. >> And you can automate the insertion of those WordPress to go every time they do, even though they're writing about the same topic. >> It's a recommendation process obviously, but >> There is a human intelligence to that at the end. Right? I mean, but you can create a much more informed view by curating and recommending content rather than a myopic view. >> And you're eliminating that mundane keystroke task. Wow. Amazing story guys. Thanks so much for sharing. >> Absolutely. >> All right. Keep it right there. We're live from MongoDB World 2022 in New York city. Be right back. (upbeat music)

Published Date : Jun 7 2022

SUMMARY :

and Abdul Razack is the vice president during the pandemic for you guys. since we launched our website But during the pandemic, Yeah, and at that and the title you provided, and the way that comes to bear, What is it that we don't at the right time, to the right people, and we are able to connect at the right time, to the right audiences What's the tech behind all this? that is relevant to you and and we embrace Cloud. of the first clients of Mongo. And at that time we we of the world we live in, isn't it? And that's the way we look at it. This morning in the but at the same time, And the feature that all the plumbing that you need to do the tie to the VMs. So we use the full suite and we love it. And then you talked this and so that makes the It actually was really fast. that we did it in a short period of time. especially the first year, Do you know what a mulligan is? If you had a mulligan, would and one of the keys for me either of you that you see? So that the organization sure that you protected and one of the benefits I mean, you could have it You could also have it on the the Forbes US case. And so you could apply it to make their day-to-day job much easier. and find the best content. the best headline, for example, what would to include and things like And you can automate the insertion I mean, but you can create that mundane keystroke task. Keep it right there.

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Sanjeev Mohan, SanjMo | MongoDB World 2022


 

>>Mhm. Mhm. Yeah. Hello, everybody. Welcome to the Cubes. Coverage of Mongo db World 2022. This is the first Mongo live mongo DB World. Since 2019, the Cube has covered a number of of mongo shows actually going back to when the company was called Engine. Some of you may recall Margo since then has done an i p o p o in 2017, it's It's been a rocket ship company. It's up. It'll probably do 1.2 billion in revenue this year. It's got a billion dollars in cash on the balance sheet. Uh, despite the tech clash, it's still got a 19 or $20 million valuation growing above 50% a year. Uh, company just had a really strong quarter, and and there seems to be hitting on all cylinders. My name is Dave Volonte. And here to kick it off with me as Sanjeev Mohan, who was the principal at Sanremo. So great to see you. You become a wonderful cube contributor, Former Gartner analyst. Really sharp? No, the database space in the data space generally really well, so thanks for coming back on >>you. You know, it's just amazing how exciting. The entire data space is like they used to say. Companies are All companies are software companies. All companies are data >>companies, >>so data has become the the foundation. >>They say software is eating the world. Data is eating software and a little little quips here. But this is a good size show. Four or 5000 people? I don't really know exactly. You know the numbers, but it's exciting. And of course, a lot of financial services were here at the Javits Centre. Um, let's let's lay down the basics for people of Mongo, DB is a is a document database, but they've been advancing. That's a document database as an alternative to R D. B M s. Explain that, but explain also how Mongo has broadened its capabilities and serving a lot more use cases. >>So that's my forte is like databases technology. But before even I talk about that, I have to say I am blown away by this mongo db world because mongo db uh, in beckons to all of us during the pandemic has really come of age, and it's a billion dollar company. Now we are in this brand new Javits Centre That's been built during the pandemic. And and now the company is holding this event the high 1000 people last year. So I think this company has really grown. And why has it drawn is because its offerings have grown to more developers than just a document database document databases. Revolution revolutionised the whole DBM s space where no sequel came up. Because for a change, you don't need a structured schema. You could start bringing data in this document model scheme, uh, like varying schema. But since then, they've added, uh, things like such. So they have you seen such? They added a geospatial. They had a time series last year, and this year they keep adding more and more so like, for example, they are going to add some column store indexes. So from being a purely transactional, they are now starting to address analytical. And they're starting to address more use cases, like, you know, uh, like what? What was announced this morning at keynote was faceted search. So they're expanding the going deeper and deeper into these other data >>structures. Taking Lucy made a search of first class citizens, but I want to ask you some basic questions about document database. So it's no fixed schemes. You put anything in there? Actually, so more data friendly. They're trying to simplify the use of data. Okay, that's that's pretty clear. >>What are the >>trade offs of a document database? >>So it's not like, you know, one technology has solved every problem. Every technology comes with its own tradeoffs. So in a document, you basically get rid of joining tables with primary foreign keys because you can have a flexible schemer and so and wouldn't sing single document. So it's very easy to write and and search. But when you have a lot of repeated elements and you start getting more and more complex, your document size can start expanding quite a bit because you're trying to club everything into a single space. So So that is where the complexity goes >>up. So what does that mean for for practitioner, it means they have to think about what? How they how they are ultimately gonna structure, how they're going to query so they can get the best performances that right. So they're gonna put some time in up front in order to make it pay back at the tail end, but clearly it's it's working. But is that the correct way of thinking about >>100% in, uh, the sequel world? You didn't care about the sequel. Analytical queries You just cared about how your data model was structured and then sequel would would basically such any model. But in the new sequel world, you have to know your patterns before you. You invest into the database so it's changed that equation where you come in knowing what you are signing up. >>So a couple of questions, if I can kind of Colombo questions so to Margo talks about how it's really supporting mission critical applications and at the same time, my understanding is the architecture of mongo specifically, or a document database in general. But specifically, you've got a a primary, uh, database, and you and that is the sort of the master, if you will, right and then you can create secondaries. But so help me square the circle between mission critical and really maybe a more of a focus on, say, consistency versus availability. Do customers have to sort of think about and design in that availability? How do they do that? How a Mongol customers handling that. >>So I have to say, uh, my experience of mongo db was was that the whole company, the whole ethos was developed a friendly. So, to be honest, I don't think Mongo DB was as much focused on high availability, disaster, recovery, even security. To some extent, they were more focused on developer productivity. >>And you've experienced >>simplicity. Make it simple, make the developers productive as fast as you can. What has really, uh, was an inflexion point for Mongo DB was the launch of Atlas because the atlas they were able to introduce all of these management features and hide it abstracted from the end users. So now they've got, you know, like 2014 is when Atlas came out and it was in four regions. But today they're in 100 regions, so they keep expanding, then every hyper scale cloud provider, and they've abstracted that whole managed. >>So Atlas, of course, is the managed database as a service in the cloud. And so it's those clouds, cloud infrastructure and cloud tooling that has allowed them to go after those high available application. My other question is when you talk about adding search, geospatial time series There are a lot of specialised databases that take time series persons. You have time series specialists that go deep into time series can accompany like Mongo with an all in one strategy. Uh, how close can they get to that functionality? Do they have to be? You know, it's kind of a classic Microsoft, you know, maybe not perfect, but good enough. I mean, can they compete with those other areas? Uh, with those other specialists? And what happens to those specialists if the answer is yes. What's your take on that? If that question >>makes sense So David, this is not a mongo db only issue This is this is an issue with, you know, anytime serious database, any graph database Should I put a graph database or should I put a multifunctional database multidimensional database? And and I really think there is no right or wrong answer. It just really comes down to your use case. If you have an extremely let's, uh, complex graph, you know, then maybe you should go with best of breed purpose built database. But more and more, we're starting to see that organisations are looking to simplify their environment by going in for maybe a unified database that has multiple data structures. Yeah, well, >>it's certainly it's interesting when you hear Mongo speak. They don't They don't call out Oracle specifically, but when they talk about legacy r d m r d B m s that don't scale and are complex and are expensive, they're talking about Oracle first. And of course, there are others. Um, And then when they talk about, uh, bespoke databases the horses for courses, databases that they show a picture of that that's like the poster child for Amazon. Of course, they don't call out Amazon. They're a great partner of Amazon's. But those are really the sort of two areas that mangoes going after, Um, now Oracle. Of course, we'll talk about their converged strategy, and they're taking a similar approach. But so help us understand the difference. There is just because they're sort of or close traditional r d B M s, and they have all the drawbacks associated with that. But by the way, there are some benefits as well. So how do you see that all playing >>out? So you know it. Really, uh, it's coming down to the the origins of these databases. Uh, I think they're converging to a point where they are offering similar services. And if you look at some of the benchmark numbers or you talk to users, I from a business point of view, I I don't think there's too much of a difference. Uh, technology writes. The difference is that Mongo DB started in the document space. They were more interested in availability rather than consistency. Oracle started in the relation database with focus on financial services, so asset compliance is what they're based on. And since then they've been adding other pieces, so so they differ from where they started. Oracle has been in the industry for some since 19 seventies, so they have that maturity. But then they have that legacy, >>you know, I love. Recently, Oracle announced the mongo db uh, kpi. So basically saying why? Why leave Oracle when you can just, you know, do the market? So that, to me, is a sign that Mongo DB is doing well because the Oracle calls you out, whether your workday or snowflake or mongo. You know, whoever that's a sign to me that you've got momentum and you're stealing share in that marketplace, and clearly Mongo is they're growing at 50 plus percent per year. So thinking about the early I mentioned 10 gen Early on, I remember that one of the first conferences I went to mongo conferences. It was just It was all developers. A lot of developers here as well. But they have really, since 2014, expanded the capabilities you talk about, Atlas, you talked about all these other you know, types of databases that they've added. If it seems like Mongo is becoming a platform company, uh, what are your thoughts on that in terms of them sort of up levelling the message there now, a billion dollar plus company. What's the next? You know, wave for Mongo. >>So, uh, Oracle announced mongo db a p i s a W s has document d. B has cost most db so they all have a p. I compatible a p. I s not the source code because, you know, mongo DB has its own SPL licence, so they have written their own layer on top. But at the end of the day, you know, if you if you these companies have to keep innovating to catch up with Mongo DB because we can announce a brand new capability, then all these other players have to catch up. So other cloud providers have 80% or so of capabilities, but they'll never have 100% of what Mongo DB has. So people who are diehard Mongo DB fans they prefer to stay on mongo db. They are now able to write more applications like you know, mongo DB bought realm, which is their front end. Uh, like, you know, like, if you're on social media kind of thing, you can build your applications and sink it with Atlas. So So mongo DB is now at a point where they are adding more capabilities that more like developers like, You know, five G is coming. Autonomous cars are coming, so now they can address Iot kind of use cases. So that's why it's becoming such a juggle, not because it's becoming a platform rather than a single document database. >>So atlases, the near the midterm future. Today it's about 60% of revenues, but they have what we call self serve, which is really the traditional on premise stuff. They're connecting those worlds. You're bringing up the point that. Of course, they go across clouds. You also bring up the point that they've got edge plays. We're gonna talk to Verizon later on today. And they're they've got, uh, edge edge activity going on with developers. I I call it Super Cloud. Right, This layer that floats above. Now, of course, a lot of the super Cloud concert says we're gonna hide the underlying complexity. But for developers, they wanna they might want to tap those primitives, so presumably will let them do that. But But that hybrid that what we call Super Cloud that is a new wave of innovation, is it not? And do you? Do you agree with that? And do you see that as a real opportunity from Mongo in terms of penetrating a new tan? >>Yes. So I see this is a new opportunity. In fact, one of the reasons mongo DB has grown so quickly is because they are addressing more markets than they had three pandemic. Um, Also, there are all gradations of users. Some users want full control. They want an eye as kind of, uh, someone passed. And some businesses are like, you know, we don't care. We don't want to deal with the database. So today we heard, uh, mongo db. Several went gear. So now they have surveillance capability, their past. But if you if you're more into communities, they have communities. Operator. So they're addressing the full stack of different types of developers different workloads, different geographical regions. So that that's why the market is expected. >>We're seeing abstraction layers, you know, throughout the started a physical virtual containers surveillance and eventually SuperClubs Sanjeev. Great analysis. Thanks so much for taking your time to come with the cube. Alright, Keep it right there. But right back, right after this short break. This is Dave Volonte from the Javits Centre. Mongo db World 2022. Thank you. >>Mm.

Published Date : Jun 7 2022

SUMMARY :

So great to see you. like they used to say. You know the numbers, but it's exciting. So they have you seen such? Taking Lucy made a search of first class citizens, but I want to ask you So it's not like, you know, one technology has solved every problem. But is that the correct way of thinking about But in the new sequel world, you have to know your patterns before you. is the sort of the master, if you will, right and then you can create secondaries. So I have to say, uh, my experience of mongo db was was that the So now they've got, you know, like 2014 is when Atlas came out and So Atlas, of course, is the managed database as a service in the cloud. let's, uh, complex graph, you know, then maybe you should go So how do you see that all playing in the industry for some since 19 seventies, so they have that So that, to me, is a sign that Mongo DB is doing well because the Oracle calls you out, db. They are now able to write more applications like you know, mongo DB bought realm, So atlases, the near the midterm future. So now they have surveillance We're seeing abstraction layers, you know, throughout the started a physical virtual containers surveillance

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Martin Glynn, Dell Technologies & Clarke Patterson, Snowflake | Dell Technologies World 2022


 

>> theCube presents Dell Technologies World, brought to you by Dell. >> Hi everyone, welcome back to Dell Technologies World 2022. You're watching theCube's coverage of this, three-day coverage wall to wall. My name is David Vellante John Furrier's here, Lisa Martin, David Nicholson. Talk of the town here is data. And one of the big announcements at the show is Snowflake and Dell partnering up, building ecosystems. Snowflake reaching into on-prem, allowing customers to actually access the Snowflake Data Cloud without moving the data or if they want to move the data they can. This is really one of the hotter announcements of the show. Martin Glynn is here, he's the Senior Director of Storage Product Management at Dell Technologies. And Clark Patterson, he's the Head of Product Marketing for Snowflake. Guys, welcome. >> Thanks for having us. >> So a lot of buzz around this and, you know, Clark, you and I have talked about the need to really extend your data vision. And this really is the first step ever you've taken on-prem. Explain the motivation for this from your customer's perspective. >> Yeah. I mean, if you step back and think about Snowflake's vision and our mission of mobilizing the world's data, it's all around trying to break down silos for however customers define what a silo is, right? So we've had a lot of success breaking down silos from a workload perspective where we've expanded the platform to be data warehousing, and data engineering, and machine learning, and data science, and all the kind of compute intensive ways that people work with us. We've also had a lot of success in our sharing capabilities and how we're breaking down silos of organizations, right? So I can share data more seamlessly within my team, I can do it across totally disparate organizations, and break down silos that way. So this partnership is really like the next leg of the stool, so to speak, where we're breaking down the silos of the the data and where the data lives ultimately, right? So up until this point, Cloud, all focus there, and now we have this opportunity with Dell to expand that and into on-premises world and people can bring all those data sets together. >> And the data target for this Martin, is Dell ECS, right? Your object store, and it's got S3 compatibility. Explain that. >> Yeah, we've actually got sort of two flavors. We'll start with ECS, which is our turnkey object storage solution. Object storage offers sort of the ultimate in flexibility, you know, potential performance, ease of use, right? Which is why it fits so well with Snowflake's mission for sort of unlocking, you know, the data within the data center. So we'll offer it to begin with ECS, and then we also recently announced our software defined object scale solution. So add even more flexibility there. >> Okay. And the clock, the way it works is I can now access non-native Snowflake data using what? Materialized views, external tables, how does that work? >> Some combination of all the above. So we've had in Snowflake a capability called external tables which we refer to, it goes hand in hand with this notion of external stages. Basically through the combination of those two capabilities, it's a metadata layer on data wherever it resides. So customers have actually used this in Snowflake for data lake data outside of Snowflake in the Cloud up until this point. So it's effectively an extension of that functionality into the Dell on-premises world, so that we can tap into those things. So we use the external stages to expose all the metadata about what's in the Dell environment. And then we build external tables in Snowflake so that data looks like it is in Snowflake. And then the experience for the analyst or whomever it is, is exactly as though that data lives in the Snowflake world. >> Okay. So for a while you've allowed non-native Snowflake data but it had to be in the Cloud. >> Correct. >> It was the first time it's on-prem, >> that's correct >> that's the innovation here. Okay. And if I want to bring it into the Cloud, can I? >> Yeah, the connection here will help in a migration sense as well, right? So that's the good thing is, it's really giving the user the choice. So we are integrating together as partners to make connection as seamless as possible. And then the end user will say like, look I've got data that needs to live on-premises, for whatever reasons, data sovereignty whatever they decide. And they can keep it there and still do the analytics in another place. But if there's a need and a desire to use this as an opportunity to migrate some of that data to Cloud, that connection between our two platforms will make that easier. >> Well, Michael always says, "Hey, it's customer choice, we're flexible." So you're cool with that? That's been the mission since we kind of came together, right? Is if our customers needed to stay in their data center, if that makes more sense from a cost perspective or, you know, a data gravity perspective, then they can do that. But we also want to help them unlock the value of that data. So if they need to copy it up to the public Cloud and take advantage of it, we're going to integrate directly with Snowflake to make that really easy to do. >> So there are engineering integrations here, obviously that's required. Can you describe what that looks like? Give us the details on when it's available. >> Sure. So it's going to be sort of second half this year that you'll see, we're demoing it this week, but the availability we second half this year. And fundamentally, it's the way Clark described it, that Snowflake will reach into our S3 interface using the standard S3 interface. We're qualifying between the way they expect that S3 interface to present the data and the way our platform works, just to ensure that there's smooth interaction between the two. So that's sort of the first simplest use case. And then the second example we gave where the customer can copy some of that data up to the public Cloud. We're basically copying between two S3 buckets and making sure that Snowflake's Snowpipe is aware that data's being made available and can easily ingest it. >> And then that just goes into a virtual warehouse- >> Exactly. >> and customer does to know or care. >> Yep Exactly. >> Yeah. >> The compute happens in Snowflake the way it does in any other manner. >> And I know you got to crawl, walk, run second half of this year, but I would imagine, okay, you're going to start with AWS, correct? And then eventually you go to other Clouds. I mean, that's going to take other technical integrations, I mean, obviously. So should we assume there's a roadmap here or is this a one and done? >> I would assume that, I mean, based on our multi-Cloud approach, that's kind of our approach at least, yeah. >> Kind of makes sense, right? I mean, that would seem to be a natural progression. My other thought was, okay, I've got operational systems. They might be transaction systems running on a on a PowerMax. >> Yeah. >> Is there a way to get the data into an object store and make that available, now that opens up even more workloads. I know you're not committing to doing that, but it just, conceptually, it seems like something a customer might want to do. >> Yeah. I, a hundred percent, agree. I mean, I think when we brought our team together we started with a blank slate. It was what's the best solution we can build. We landed on this sort of first step, but we got lots of feedback from a lot of our big joint customers about you know, this system over there, this potential integration over here, and whether it's, you know, PowerMax type systems or other file workloads with native Snowflake data types. You know, I think this is just the beginning, right? We have lots of potential here. >> And I don't think you've announced pricing, right? It's premature for that. But have you thought about, and how are you thinking about the pricing model? I mean, you're a consumption based pricing, is that kind of how this is going to work? Or is it a sort of a new pricing model or haven't you figured that out yet? >> I don't know if you've got any details on that, but from a Snowflake perspective, I would assume it's consistent with how our customers engage with us today. >> Yeah. >> And we'll offer both possibilities, right? So you can either continue with the standard, you know, sort of CapEx motion, maybe that's the most optimal for you from a cost perspective, or you can take advantage through our OpEx option, right? So you can do consumption on-prem also. >> Okay. So it could be a dual model, right? Depending on what the customer wants. If they're a Snowflake customer, obviously it's going to be consumption based, however, you guys price. What's happening, Clark, in in the market? Explain why Snowflake has so much momentum and, you know, traction in the marketplace. >> So like I spent a lot of time doing analysis on why we win and lose, core part of my role. And, you know, there's a couple of, there's really three things that come up consistently as to why people people are really excited about Snowflake platform. One is the most simplest thing of all. It feels like is just ease of use and it just works, right? And I think the way that this platform was built for the Cloud from the ground up all the way back 10 years ago, really a lot allows us to deliver that seamless experience of just like instant compute when you want it, it goes away, you know, only pay for what you use. Very few knobs to turn and things like that. And so people absolutely love that factor. The other is multi-Cloud. So, you know, there's definitely a lot of organizations out there that have a multi-Cloud strategy, and, you know, what that means to them can be highly variable, but regardless, they want to be able to interact across Clouds in some capacity. And of course we are a single platform, like literally one single interface, consistent across all the three Cloud providers that we work upon. And it gives them that flexibility to mix and match Cloud infrastructure under any Snowflake however they see fit. The last piece of it is sharing. And, you know, I think it's that ability as I kind of alluded to around like breaking down organizational silos, and allow people to be able to actually connect with each other in ways that you couldn't do before. Like, if you think about how you and I would've shared data before, I'd be like, "Hey, Dave, I'm going to unload this table into a spreadsheet and I'm going to send it over in email." And there's the whole host of issues that get introduced in that and world, now it's like instantly available. I have a lot of control over it, it's governed it's all these other things. And I can create kind of walled gardens, so to speak, of how far out I want that to go. It could be in a controlled environment of organizations that I want to collaborate with, or I can put it on our marketplace and expose it to the whole world, because I think there's a value in that. And if I choose I can monetize it, right? So those, you know, the ease of use aspect of it, absolutely, it's just a fantastic platform. The multi-Cloud aspect of it and our unique differentiation around sharing in our marketplace and monetization. >> Yeah, on the sharing front. I mean, it's now discoverable. Like if you send me an email, like what'd you call that? When did you send that email? And then the same time I can forward that to somebody else's not governed. >> Yeah. >> All right. So that just be creates a nightmare for the compliance. >> Right. Yeah. You think about how you revoke access in that situation. You just don't, right? Now I can just turn it off and you go in to run your query. >> Don't get access on that data anymore. Yeah. Okay. And then the other thing I wanted to ask you, Clark is Snowflake started really as analytics platform, simplifying data warehousing, you're moving into that world of data science, you know, the whole data lake movement, bringing those two worlds together. You know, I was talking to Ben Ward about this, maybe there's a semantic layer that helps us kind of talk between those two worlds, but you don't care, right? If it's in an object store, it can play in both of those worlds, right? >> That's right. >> Yeah, it's up to you to figure it out and the customer- >> Yeah. >> from a storage standpoint. Here it is, serve it up. >> And that's the thrust of this announcement, right? Is bringing together two great companies, the Dell platform, the Snowflake platform, and allowing organizations to bring that together. And they decide like it, as we all know, customers decide how they're going to build their architecture. And so this is just another way that we're helping them leverage the capabilities of our two great platforms. >> Does this push or pull or little bit of both? I mean, where'd this come from? Or customers saying, "Hey, it would be kind of cool if we could have this." Or is it more, "Hey, what do you guys think?" You know, where are you at with that? >> It was definitely both, right? I mean, so we certainly started with, you know, a high level idea that, you know, the technologies are complimentary, right? I mean, as Clark just described, and at the same time we had customers coming to us saying, "Hey, wait a minute, I'm doing this over here, and this over here, how can I make this easier?" So that was like I said, we started with a blank sheet and lots of long customer conversations and this is what resulted. So >> So what are the sequence of events to kind of roll this out? You said it's second half, you know, when do you start getting customers involved? Do you have your already, you know, to poke at this and what's that look like? >> Yeah, sure. I can weigh in there. So, absolutely. We've had a few of our big customers that have been involved sort of in the design already who understand how they want to use it. So I think our expectation is that now that the sort of demonstrations have been in place, we have some pre functionality, we're going to see some initial testing and usage, some beta type situations with our customers. And then second half, we'll ramp from there. >> It's got to be a huge overlap between Dell customers and Snowflake customers. I mean, it's hundred billion. You can't not bump into Dell somewhere. >> Exactly. Yeah, you know. >> So where do you guys want to see this relationship go, kind of how should we measure success? Maybe you could each give your perspectives of that. >> I mean, for us, I think it's really showing the value of the Snowflake platform in this new world where there's a whole new ecosystem of data that is accessible to us, right? So seeing those organizations that are saying like, "Look, I'm doing new things with on-premises data that I didn't think that I could do before", or, "I'm driving efficiency in how I do analytics, and data engineering, and data science, in ways that I couldn't do before," 'cause they were locked out of using a Snowflake-like technology, right? So I think for me, that's going to be that real excitement. I'm really curious to see how the collaboration and the sharing component comes into this, you know, where you can think of having an on-premises data strategy and a need, right? But you can really connect to Cloud native customers and partners and suppliers that live in the Snowflake ecosystem, and that wasn't possible before. And so that is very conceivable and very possible through this relationship. So seeing how those edges get created in in our world and how people start to collaborate across data, both in the Cloud and on-prem is going to be really exciting. >> I remember I asked Frank, it was kind of early in the pandemic. I asked him, come on, tell me about how you're managing things. And he was awesome. And I asked him to at the time, you know, "You're ever going to do, you know, bring this platform on-prem?" He's like unequivocal, "No way, that's never going to happen. We're not going to do it halfway house ware Cloud only." And I kept thinking, but there's got to be a way to expand that team. There's so much data out there, and so boom, now we see the answer . Martin, from your standpoint, what does success look like? >> I think it starts with our partnership, right? So I've been doing this a long time. Probably the first time I've worked so closely with a partner like Snowflake. Joint customer conversations, joint solutioning, making sure what we're building is going to be really, truly as useful as possible to them. And I think we're going to let them guide us as we go forward here, right? You mentioned, you know, systems or record or other potential platforms. We're going to let them tell us where exactly the most value will come from the integration between the two companies. >> Yeah. Follow data. I mean, remember in the old days a hardware company like Dell would go to an ISP like Snowflake and say, "Hey, we ran some benchmarks. Your software runs really fast on our hardware, can we work together?" And you go, "Yeah, of course. Yeah, no problem." But wow! What a different dynamic it is today. >> Yeah. Yeah, absolutely. >> All right guys. Hey, thanks so much for coming to theCube. It's great to see you. We'll see you at the Snowflake Summit in June. >> Snowflake Summit in a month and a half. >> Looking forward to that. All right. Thank you again. >> Thank you Dave. >> All right. Keep it right there everybody. This is Dave Vellante, wall to wall coverage of Dell Tech World 2022. We'll be right back. (gentle music)

Published Date : May 7 2022

SUMMARY :

brought to you by Dell. And one of the big So a lot of buzz around this the stool, so to speak, And the data target for this for sort of unlocking, you know, the way it works is I can now access of Snowflake in the Cloud but it had to be in the Cloud. it into the Cloud, can I? So that's the good thing is, So if they need to copy Can you describe what that looks like? and the way our platform works, the way it does in any other manner. And I know you got to crawl, walk, run I mean, based on our multi-Cloud approach, I mean, that would seem to and make that available, and whether it's, you is that kind of how this is going to work? I don't know if you've maybe that's the most optimal for you What's happening, Clark, in in the market? and expose it to the whole world, Yeah, on the sharing front. So that just be creates a You think about how you revoke you know, the whole data lake movement, Here it is, serve it up. And that's the thrust of You know, where are you at with that? and at the same time we had customers now that the sort of It's got to be a huge Yeah, you know. So where do you guys want that live in the Snowflake ecosystem, And I asked him to at the time, you know, You mentioned, you know, I mean, remember in the old days We'll see you at the Thank you again. of Dell Tech World 2022.

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Itzik Reich, Dell Technologies & Magi Kapoor, Dell Technologies | Dell Technologies World 2022


 

>> The Cube presents Dell Technologies World brought to you by Dell. >> Good evening, welcome back to the Cube's coverage of Dell Technologies World, live from the show floor in Las Vegas. Lisa Martin, Dave Vellante. We've been here two and a half days. We've unpacked a lot of announcements in the last couple days, and we're going to be doing a little bit more of that for our final segment. We've got a couple of guests joining us. Itzik Reich, the VP of the Technologist ISG at Dell and Magi Kapoor Director of Storage Product Management at Dell. Guys, welcome. >> Thank you for having us. >> So great to be back in person. I'm sure great for all of you to see customers and partners and your team that you probably haven't seen in quite a while. But Itzik we want to, we want to start with you VP of the Technologists. That sounds like a, like you need to wear a cape or something. >> Right? Yeah. I wish I do sometimes >> Talk about that role and what you do. >> Right, so our role, we have an outbound part and an inbound part. From an outbound perspective, our role is to ensure that our customers are knowing where we going from a technology perspective. And we do it via conferences or customer calls or via blogs, and think of that nature. But as important, we also have an inbound role to ensure that our employees are knowing where we're going. You can imagine they're a very large company. Not every engineer or any other role knows exactly what we are doing in that space, especially around innovation. So we also ensure that they understand it internally about where we going into that nature. And as a side role, I also have a side job which is to be responsible for our container strategy which has started couple of years ago which I'm sure we're going to talk about today. >> Yeah, that's-- >> Got a side gig. My goodness. >> That's right. >> Maggie, lots of announcements in the last couple of days. Great attendance here. Seven to 8,000 people. Dell's coming off its best year ever, north of 100 billion in revenue and FY 22, 17% year on year growth. What are some of the things that excite you about the strategic direction that Dell is going in with its partners, with the hyperscalers storage bringing it to the hyperscalers? >> Yeah. No lots of great announcements. It's been an exciting week. Like you said, it's been great to be back in person, have these face to face meetings and, you know, see the customers, have presentations in person. Like I feel like we haven't done that in forever. So it's felt really, really great. And announcements, it's been incredible. Like the two keynotes that we had on Monday and Tuesday were both incredible. And so I'd like to talk about a couple of key ones, you know, so just to let you know, I'm a director of product management and I'm responsible for a bunch of pan-ISG initiatives, DevOps and our container strategy being one of those items. And so, you know, we're at this cusp where there are, you know, customers that are on this journey of, you know, developers coming up to speed with multicloud being one of the key areas. We've heard that a lot this week, right? And what I loved about Chuck's keynote when he talked about, you know, a multicloud by default and how we're working to change that to be multicloud for design by design, right? And so what we mean by that is, and DevOps plays a very key role there, right? In the last few years developers have had this opportunity to pick different multi from different multi clouds, right? And develop the applications wherever they find the right tool sets. But that's creating havoc with IT operations because IT has worked in it in different ways, right? So what we're trying to do with DevOps is really bridge the gap between the developers and the IT ops and make it more frictionless. And project Alpine is one of the key ones to make that, you know, to bring that bridge together. Really bring that operational consistency across on-prem and the public clouds and colo facilities and Edge and everything that we've talked about. So project Alpine is really key to the success of DevOps that we're driving across. And then the other thing that I would like to call out in terms of announce and Chuck brought that up on Monday was our focus on developers. And we have a portal called developer.dell.com which we announced and launched in January of this year. Right? It's think of that as our one stop shop for all of our APIs. You heard from Caitlin, you heard from a lot of our leaders that we have been on this journey of having a API first approach to everything we're doing be it products, be it features, functionality. And so the developer portal is the place where we're putting all of our ISG APIs and not just having a one stop shop but standardizing on APIs, which is really key. >> We just spoke to Shannon Champion and Gemma from Salesforce. And we talked about how we entered last decade for visioning lungs. And now we're programming infrastructure. So really interested in your container strategy, your DevOps strategy. How did it start? How was it evolving? Where are you in the spectrum? You know, where are customers in that maturity? Let's dig in >> 2015, I believe was the year when DockerCon their CTO went on stage and they explained their customer that they shouldn't care about storage. They should design their applications running in containers in the 12 factor way, designed to fail, storage doesn't matter. And I remember scratching my head because I was hearing this one before. If there's one thing that I've learned both as a customer and later on as an employee of a storage company at the time, is that customers care about data and they care a lot about their data. Especially if it's not available. It's a bad day for the customer and possibly a very bad day for me as well. And so we actually, at the time, work with a startup called Cluster HQ to offer persistent volumes for Kubernetes. That startup eventually went down of business. But Google took over the some part of the intellectual property and came with an API called CSI. Which does not stand for your famous TV show. It's actually an acronym for container storage interface. And the CSI role in life is to be able to provide persistent volume from a storage array to Kubernetes. So we start working with Google, just like many other vendors in order to ensure that our stands outs are part of the CSI stand out. And we start to providing CSI interfaces for our storage arrays. And that's how all of these things started. We started to get more and more customers telling us I'm going all in with Kubernetes and I need you to support me in that journey. But what we've also learned is that Kubernetes similarly in a way to the open stock days is very fragmented. There are many distributions that are running on the top of Kubernetes. So seed side itself is not just the end of it. Many customer wants day to be working with VMware (indistinct) with zoo or with red OpenShift or with Rancher. So we need to do different adjustments for each one of these distributions in order to ensure that we are meeting the customer where they are today but also in the future as well. >> Yeah, and Kubernetes back in 2015 was, you know, pretty immature. We were focused on simplicity. You had Mesos doing, you know, more sophisticated things, you know, cluster HQ, obvious. And now you see Kubernetes moving into that realm tackling all those, a lot of those problems. So where does storage fit into that resilient resiliency equation? >> Yeah, so, you know, I think storages are key. What we're hearing a lot from customers is they have infrastructure in place already and they want to take advantage of cloud native and modernizing their applications whether they're the legacy applications or as they're building new applications. So how do really take advantage of the infrastructure that they have invested in? And they love, and they need. I mean, the reason why our customers love our products is because of the enterprise and the data management capabilities that we provide, right? Be it PowerMax for our gold standards on SRDF replication, for instance, they want to make sure that they leverage all of that as they are containerizing their applications. So the piece that Itzik talked about with the CSI plugins, that gives customers the opportunity to take advantage of the infrastructure that's already in place, take advantage of all the enterprise capabilities that it provides but yet take advantage of cloudifying, if I can say, the applications that they're doing, right? And then on top of that we also have what we call our CSM modules which is the container storage modules which is so, you know, going back again, we, CSI industry stack spec standards, you know, customers started to use it. And what we heard from our customers was, this is great but it has very minimum capabilities, right? Very basic ones. And we love your enterprise products. We want enterprise capabilities with it. So we've been working with CNCF very closely on, you know, working on contributions. But what we have realized is that they're, the community is still far from delivering some of these enterprise capabilities. So we came up with container storage modules which is an extension of CSI modules but to add those enterprise capabilities, you know, be it observability, be it replication, authorization, resiliency. These are the things that customers wanted to use enterprise storage when it comes to containers. And that's what we've been delivering on with our container storage modules. I do want to call out that all of our CSM modules just like CSI are all open source. That's what developers want. They don't want it closed source. And so we're listening to them and we're creating all of this in open source waiting, you know, and wanting them to contribute to the court. So it's not just us doing, you know and writing what we want but we also want the community to contribute. >> You're committing resources there, publishing them, it's all open source? >> Exactly. >> That's the contribution. >> And working with CNCF to see if they can be standardized across the board not just for Dell customers. >> Is that a project going, is that your ideal? It that becomes a project within CNCF or is it? >> That's our goal. Yes. We're definitely working and influencing. We'll see how it goes. >> More committers. Just keep throwing committers at it. >> Support these day is done via slack channel. So if we're changing the way that we run interacting with our customers that are now the developers themselves via slack channel. You don't need to call 100, 800 Dell to get a support case. >> So I'm interested in, you mentioned project Alpine, and it was very interesting to me to see that. You know, you guys talk about multicloud. I try to take it to another level. I call it super cloud and that's this abstraction layer. You know, some people laugh at that, but it has meaning. Multi-cloud is going to multivendor by default. And my premise is data ultimately is going to stay where it belongs in place. And then this mesh evolves, not my word, Jamoc Degani kind of invented. And there needs to be standards to be able to share data and govern that data. And it's wide open now. There are no standards there. And I think open sources has an opportunity as opposed to a defacto standard that would emerge. It seems to be real white space there. I think a company like Dell could provide that self-service infrastructure to those data points on the mesh and standards or software that governs that in a computational way. Is that something that's, you know, that super cloud idea is a reality from a technologist perspective? >> I think it is. So for example, Katie Gordon, which I believe you interviewed earlier this week, was demonstrating the Kubernetes data mobility aspect, which is another project. That's exactly power part of the its rational, the rationale of customers being able to move some of their Kubernetes workloads to the cloud and back and between different clouds. Why we doing it? Because customers wants to have the ability to move between different cloud providers using a common API that will be able to orchestrate all of those things with a self-service that may be offered via the apex console itself. So it's all around enabling developers and meeting them where they are today and also meeting them in tomorrow's world where they actually may have changed their mind to do those things. So, yes, we are working on all of those different aspects. >> Dell meeting the developers where they are. Guys thank you so much for joining David and me and unpacking that. We appreciate your insights and your time. >> Thank you so much for having us. >> Thank you. >> Thank you. Speaking of unpacking, Lisa. We're unpacking Dell tech world. >> They're packing up around us. Exactly. We better go. We want to thank you for watching The Cube's two and a half days of live coverage of Dell Technologies world. Dave it's been great to co-host with you, be back in person. >> Thank you Lisa. It was really a pleasure. >> Of course. My pleasure too. >> Let's do more of this. >> Let's do it! >> All right. >> We want to thank you again for watching. You can catch all of this on replay on thecube.net. We look forward to seeing you next time. (soft music)

Published Date : May 5 2022

SUMMARY :

brought to you by Dell. a little bit more of that we want to start with you I wish I do sometimes our role is to ensure Got a side gig. in the last couple of days. so just to let you know, customers in that maturity? of a storage company at the back in 2015 was, you know, of this in open source waiting, you know, across the board That's our goal. You don't need to call 100, Is that something that's, you know, have the ability to move Dell meeting the Thank you so much Speaking of unpacking, Lisa. We want to thank you for Thank you Lisa. My pleasure too. We look forward to seeing you next time.

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Pete Robinson, Salesforce & Shannon Champion, Dell Technologies | Dell Tech World 2022


 

>>The cube presents, Dell technologies world brought to you by Dell. >>Welcome back to the cube. Lisa Martin and Dave Vale are live in Las Vegas. We are covering our third day of covering Dell technologies world 2022. The first live in-person event since 2019. It's been great to be here. We've had a lot of great conversations about all the announcements that Dell has made in the last couple of days. And we're gonna unpack a little bit more of that. Now. One of our alumni is back with us. Shannon champion joins us again, vice president product marketing at Dell technologies, and she's a company by Pete Robinson, the director of infrastructure engineering at Salesforce. Welcome. Thank >>You. >>So Shannon, you had a big announcement yesterday. I run a lot of new software innovations. Did >>You hear about that? I heard a little something >>About that. Unpack that for us. >>Yeah. Awesome. Yeah, it's so exciting to be here in person and have such a big moment across our storage portfolio, to see that on the big stage, the boom to announce major updates across power store, PowerMax and power flex all together, just a ton of innovation across the storage portfolio. And you probably also heard a ton of focus on our software driven innovation across those products, because our goal is really to deliver a continuously modern storage experience. That's what our customers are asking us for that cloud experience. Let's take the most Val get the most value from data no matter where it lives. That's on premises in the public clouds or at the edge. And that's what we, uh, unveil. That's what we're releasing. And that's what we're excited to talk about. >>Now, Pete, you, Salesforce is a long time Dell customer, but you're also its largest PowerMax customer. The biggest in the world. Tell us a little bit about what you guys are doing with PowerMax and your experience. >>Yeah, so, um, for Salesforce, trust is our number one value and that carries over into the infrastructure that we develop, we test and, and we roll out and Parex has been a key part of that. Um, we really like the, um, the technology in terms of availability, reliability, um, performance. And it, it has allowed us to, you know, continue to grow our customers, uh, continue needs for more and more data. >>So what was kind of eye popping to me was the emphasis on security. Not that you've not always emphasized security, but maybe Shannon, you could do a rundown of, yeah. Maybe not all the features, but give us the high level. And at Pete, I, I wonder how I, if you could comment on how, how you think about that as a practitioner, but please give us that. >>Sure. Yeah. So, you know, PowerMax has been leading for, uh, a long time in its space and we're continuing to lean into that and continue to lead in that space. And we're proud to say PowerMax is the world's most secure mission, critical storage platform. And the reason we can say that is because it really is designed for comprehensive cyber resiliency. It's designed with a zero trust security architecture. And in this particular release, there's 19 different security features really embedded in there. So I'm not gonna unpack all 19, but a couple, um, examples, right? So multifactor authentication also continuous ransomware anomaly detection, a leveraging cloud IQ, which is, uh, huge. Um, and last but not least, um, we have the industry's most granular cyber recovery at scale PowerMax can do up to 65 million imutable snapshots per array. So just, uh, and that's 30 times more than our next nearest competitor. So, you know, really when you're talking about recovery point objectives, power max can't be beat. >>So what does that mean to you, Pete? >>Uh, well, it's it's same thing that I was mentioning earlier about that's a trust factor. Uh, security is a big, a big part of that. You know, Salesforce invests heavily into the securing our customer data because it really is the, the core foundation of our success and our customers trust us with their data. And if we, if we were to fail at that, you know, we would lose that trust. And that's simply not, it's not an option. >>Let's talk about that trust for a minute. We know we've heard a lot about trust this week from Michael Dell. Talk to us about trust, your trust, Salesforce's trust and Dell technologies. You've been using them a long time, but cultural alignment yeah. Seems to be pretty spot on. >>I, I would agree. Um, you know, both companies have a customer first mentality, uh, you know, we, we succeed if the customer succeeds and we see that going back and forth in that partnership. So Dell is successful when Salesforce is successful and vice versa. So, um, when we've it's and it goes beyond just the initial, you know, the initial purchase of, of hardware or software, you know, how you operate it, how you manage it, um, how you continue to develop together. You know, our, you know, we work closely with the Dell engineering teams and we've, we've worked closely in development of the new, new PowerMax lines to where it's actually able to help us build our, our business. And, and again, you know, continue to help Dell in the process. So you've >>Got visibility on the new, a lot of these new features you're playing around with them. What I, I, I obviously started with security cuz that's on top of everybody's mind, but what are the things are important to you as a customer? And how do these features the new features kind of map into that? Maybe you could talk about your experience with the, I think you're in beta, maybe with these features. Maybe you could talk about that. >>Yeah. Um, probably the, the biggest thing that we're seeing right now, other than OB the obvious enhancements in hardware, which, which we love, uh, you know, better performance, better scalability, better, and a better density. Um, but also the, some of the software functionality that Dells starting to roll out, you know, we've, we've, we've uh, implemented cloud IQ for all of our PowerMax systems and it's the same thing. We continue to, um, find features that we would like. And we've actually, you know, worked closely with the cloud IQ team. And within a matter of weeks or months, those features are popping up in cloud IQ that we can then continue to, to develop and, and use. >>Yeah. I think trust goes both ways in our partnership, right? So, you know, Salesforce can trust Dell to deliver the, you know, the products they need to deliver their business outcomes, but we also have a relationship to where we can trust that Salesforce is gonna really help us develop the next generation product that's gonna, you know, really deliver the most value. Yeah. >>Can you share some business outcomes that you've achieved so far leveraging power max and how it's really enabled, maybe it's your organization's productivity perspective, but what are some of those outcomes that you've achieved so far? >>Um, there there's so many to, to, to choose from, but I would say the, probably the biggest thing that we've seen is a as we roll out new infrastructure, we have various generations that we deploy. Um, when we went to the new PowerMax, um, initially we were concerned about whether our storage infrastructure could keep up with the new compute, uh, systems that we were rolling out. And when we went through and began testing it, we came to realize that the, the performance improvements alone, that we were seeing were able to keep up with the compute demand, making that transition from the older VMAX platforms to the PMAX practically seamless and able to just deploy the new SKUs as, as they came out. >>Talk about the portfolio that you apply to PowerMax. I mean, it's the highest of the highest end mission critical the toughest workloads in the planet. Salesforce has made a lot of acquisitions. Yeah. Um, do you throw everything at PowerMax? Are you, are you selective? What's your strategy there? So >>It's, it's selective. In other words that there's no square peg that meets every need, um, you know, acquisitions take some time to, to ingest, um, you know, some run into cloud, some run in first, in, in first party. Um, but so we, we try to take a very, very intentional approach to where we deploy that technology. >>So 10 years ago, someone in your position, or maybe someone who works for you was probably do spent a lot of time managing lawns and tuning performance. And how has that changed? >>We don't do that. <laugh> we? >>We can, right. So what do you do with right. Talk, talk more double click on that. So how talk about how that transition occurred from really non-productive activities, managing storage boxes. Yeah. And, and where you are today, what are you doing with those resources? >>It, it, it all comes outta automation. Like, you know, the, you know, hardware is hardware to a point, um, but you reach a point where the, the manageability scale just goes exponential and, and we're way, well past that. And the only way we've been able to meet that, meet that need is to, to automate and really develop our operations, to be able to not just manage at a lung level or even at the system level, but manage at the data center level at the geographical, you know, location level and then being able to, to manage from there. >>Okay. Really stupid question. But I'm gonna ask it cause I wanna hear your answer. True. Why can't you just take a software defined storage platform and just run everything on that? Why do you need all these different platforms and why do you gotta spend all this money on PowerMax? Why, why can't you just do >>That? That's the million dollar question. Uh, I, I ask that all the time. <laugh>, um, I think software defined is it's on its way. Um, it's come a long way just in the last decade. Yeah. Um, but in terms of supporting what I consider mission critical, large scale, uh, applications, it's, it's not, it's just simply not on par just yet with what we do with PowerMax, for example. >>And that's exactly how we position it in our portfolio. Right? So PowerMax runs on 95% of the fortune 100 companies, top 20 healthcare companies, top 10 financial services companies in the world. So it's really mission critical high end has all of the enterprise level features and capabilities to really have that availability. That's so important to a lot of companies like Salesforce and, and Pete's right, you know, software define is on its way and it provides a lot of agility there. But at the end of the day for mission critical storage, it's all about PowerMax. >>I wonder if we're ever gonna get to, I mean, you, you, you, it was interesting answer cuz you kind of, I inferred from your that you're hopeful and even optimistic that someday will get to parody. But I wonder because you can't be just close enough. It's almost, you have to be. >>I think, I think the key answer to that is it's it's the software flying gets you halfway there. The other side of the coin is the application ecosystem has to change to be able to solve that other, other side of it. Cuz if you simply simply take an application that runs on a PowerMax and try to run it, just forklift it over to a software defined. You're not gonna have very much luck. >>Recovery has to be moved up to stack >>Operations recovery, the whole, whole whole works. >>Jenny, can you comment on how customers like Salesforce? Like what's your process for involving them in testing in roadmap and in that direction, strategic direction that you guys are going? Great >>Question. Sure. Yeah. So, you know, customer feedback is huge. You've heard it. I'm sure this is not new right product development and engineering. We love to hear from our customers. And there's multiple ways you heard about beta testing, which we're really fortunate that Salesforce can help us provide that feedback for our new releases. But we have user groups, we have forums. We, we hear directly from our sales teams, our, you know, our customers, aren't shy, they're willing to give us their feedback. And at the end of the day, we take that feedback and make sure that we're prioritizing the right things in our product management and engineering teams so that we're delivering the things that matter. Most first, >>We've heard a lot of that this week. So I would agree guys, thank you so much for joining Dave and me talking about Salesforce. What you doing with PowerMax? All the stuff that you announced yesterday, alone. Hopefully you get to go home and get a little bit of rest. >>Yes. >>I'm sure that there's, there's never a dull moment. Never. Can't wait guys. Great to have you. >>Thank you. You guys, >>For our guests on Dave Volante, I'm Lisa Martin and you're watching the queue. We are live day three of our coverage of Dell technologies world 2022, Dave and I will be right back with our final guest of the show.

Published Date : May 5 2022

SUMMARY :

about all the announcements that Dell has made in the last couple of days. So Shannon, you had a big announcement yesterday. Unpack that for us. And you probably also heard a ton Tell us a little bit about what you guys are doing with it has allowed us to, you know, continue to grow our customers, uh, I, I wonder how I, if you could comment on how, how you think about that as a practitioner, So, you know, really when you're talking about recovery point objectives, power max can't be beat. And if we, if we were to fail at that, you know, we would lose that trust. Talk to us about trust, your trust, Salesforce's trust and Dell technologies. um, when we've it's and it goes beyond just the initial, you know, the initial purchase of, Maybe you could talk about your experience with the, I think you're in beta, maybe with these features. starting to roll out, you know, we've, we've, we've uh, implemented cloud IQ for all of our PowerMax systems Salesforce can trust Dell to deliver the, you know, the products they need to to keep up with the compute demand, making that transition from the older VMAX platforms Talk about the portfolio that you apply to PowerMax. um, you know, acquisitions take some time to, to ingest, um, you know, And how has that changed? We don't do that. So what do you do with right. but manage at the data center level at the geographical, you know, location level and then Why do you need all these different platforms and why do you gotta spend all this money on PowerMax? Uh, I, I ask that all the time. and, and Pete's right, you know, software define is on its way and it provides a lot of agility there. But I wonder because you can't be just close enough. I think, I think the key answer to that is it's it's the software flying gets you halfway there. our, you know, our customers, aren't shy, they're willing to give us their feedback. All the stuff that you announced yesterday, alone. Great to have you. You guys, of our coverage of Dell technologies world 2022, Dave and I will be right back with our final guest of the

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Chad Dunn, Dell Technologies & Akanksha Mehrotra, Dell Technologies | Dell Technologies World 2022


 

>> "theCube" presents Dell Technologies World, brought to you by Dell. >> Hey everyone, Welcome back to "theCube's" continuing coverage of Dell Technologies World 2022. Live from the show floor in Las Vegas. We have been here since Monday evening. About seven to 8,000 folks here. It's been a fantastically well-attended event that Dell has done. Lots of talk about announcements, including APEX. Lisa Martin with Dave Vellante are going to unpack more of APEX with our next two Cube alumni who are returning, Akanksha Mehrotra, VP of APEX product marketing joins us, and Chad Dunn, VP of product management APEX. Guys, welcome back. >> Thank you. >> Thank you. >> Thank you for having us. >> It is really great to be back. >> So just in case there's anybody out there that's been under a rock since Monday, APEX has now been what GA for a year, celebrating a momentous year and some big news. Akanksha, walk us through that and then talk about some of the feedback that you've gotten on what you guys announced just two days ago. >> Yeah. So it's been an exciting week like you said. APEX just for sort of background is our portfolio of as-a-service solutions, we introduced it a year ago. We have now 10 plus services in our portfolio. We added our very first full stack managed service for cyber recovery this week. The feedback from customers over the past year and then the conversations we've had, you know, over the course of this week has been phenomenal. If I had to really summarize it, I would say the pain point that we're looking to solve, helping organizations manage data across disparate and fragmented environments across a variety of clouds, you know, on-premises, in a co-lo, on the far edge, at a hyperscale or in the telco edge is resonating. This is a pain point... This is very real pain point for them. And our goal in our vision to create a consistent and a secure experience across all of these different, you know, silos of data, if you will. It's something that they really want more of from us. >> Chad, talk a little bit about the influence of the customer in the last couple of years. Well, in the last year, in terms of releasing the cyber recovery solution on APEX, we have seen the threat landscape massively change. >> It increases every day. >> It increases every day, ransomware is no longer a... Is it going to happen too? It's a matter of when? >> Yes. >> Talk to us about the influence of the customer of this being the first full stack solution on APEX. >> Sure, like I don't think there's a boardroom in the world where this isn't being discussed as just such a high risk environment for cyber techs. It's damaging to lose your data. It's damaging to your reputation, it's financially damaging. So it's incredibly important into our customers. And we're finding that, you know, many of them don't necessarily have all the expertise to be able to defend against it themselves. And so that's where an as-a-service solution, like the one that we're offering really makes sense to them, right? They're much more apt to consume as-a-service when the competency doesn't necessarily already exist in their IT organizations. So we've been doing this for a few years as a solution with managed services. And in fact, we've deployed over 2000 of these, and making that a standardized offering with T-shirt sizing, subscription basis, really seems to be a winner. And every customer I've talked to has been absolutely over the moon with it. >> All right, so we have Chad in product management, Akanksha, you're in product marketing. So you knew going into this, that it was going to be different. So I'm interested in kind of what your learnings were, that internal transformation, which is ongoing now, I understand that, but how did it change how you manage, you know, deploy the life cycle of the product and communicate that. >> I'll get us started and I'm sure Chad will add on. So, you know, to your point, when we started this journey internally before we started it externally, we knew this was going to be a multi-year transformation for us. And a multi-year transformation that affects every part of the company, how we build products, how we market products, how we bring them to market, how we sell them, et cetera. And so we made a very conscious effort to kind of secure that buy-in early on. And it starts Michael on down. This is a strategic priority for him as I'm sure both of you know. And each function has kind of established, you know, areas where they know they need to transform and a north star goal for where they want to get to. So I'll speak for marketing as a place that's, you know, close to my heart. One, we know as we get into this space, we're going to be talking to different types of folks and having conversations with different types of personas within an account than we have had before. Using cyber recovery solution as an example, yes, we want to talk to, you know, IT administrators and CIO who we've been talking to. But as Chad said, this is something that CISOs care about. This is something that security teams care about. That those are a different set of personas for us to market to, to communicate with, whose pain points we need to understand better. So that's an example of a change. Another one is moving from a... I mean, events like this are great, and we certainly love to be back in person, but in as-a-service model, you want to have much more frequent communication with your intended audiences. So we've moved to more of an always on-marketing motion leveraging our blog, leveraging other vehicles. And that's that has also been a transformation for us. >> On the marketing side, I'm curious, sorry, Dave. Chad, you brought up one of the big things that is a huge challenge for any organization and any industry with respect to the cybersecurity in that threat landscape is brand reputation. >> Yeah. >> Are you having more conversations at the CMO level? I'm just curious if they're involved in this. We got to make sure that we don't have... We're not the next one on the news because customers will churn like crazy. Is that at all part of the conversation than persona change? >> It is certainly part of it. But, you know, we don't want to be motivated by fear, right? We want to be motivated by preparation and securing the business and growing the business. So, you know, it is a sea level discussion to, you know, understand how we need to protect our critical data. But it's really from a lens of, you know, how do we grow and we grow more quickly? And you know, if you look at APEX overall, yes, we've made a lot of internal changes to get where we are and we're going to continue to make those. And I'll talk through some examples. But this is also a journey for our customers, right? The change to, you know, consuming by the drip, consuming APEX, consuming as-a-service, you could take two companies with identical size and an identical vertical, and they're going to have different priorities about how they want to consume this infrastructure and these services. So we're on that journey with them just as we have to transform ourselves internally, from the way that we do accounting, from the way that we do sales compensation, from the way that we actually build product. And in fact, we just changed up the model by which we're, you know, developing product in APEX today. So I'm about 90 days into my role in APEX. I came from the HCI business. And I'm here with my engineering leader who was also in the HCI business. So we were able to be fortunate enough to work in an organization that went from zero to 4 billion in pretty quickly. So, Hey, let's see if we can apply some of that learning to this. But it's an incredible partnership inside of Dell with people like Dell Digital and our transformation office. Because we've done things roughly the same way for about 30 years. And this is all very new to us. So it's pretty amazing journey. >> I'm interested in what's different. You weren't first to market. The public cloud guys might say, "Eh, it's not cloud." >> No. >> Okay, so how are you different than public cloud and how are you different from your traditional on-prem competitors? >> Again, I'll get us started and chime in. I would say... I'll take your first example. I want to go back to kind of what our customers... Where they want help from us and what are they're asking us for. As I said, the debate is over. They have told us pretty definitively, and our data and your data shows it, that they will and the data will continue to grow in all these different fragmented silos. What they want is an experience that orchestrated across all of these different environments, by a vendor that they trust, right? And that's what we are committed to delivering to them. That's our north star, that's where we're going. I would argue that any one of the hyperscalers don't have incentives to kind of make that same experience happen across all those different environments. A vendor like Dell, who has been trusted by many years... You know, for many years from our customer, who doesn't have a single dog in the race, but is looking to partner with folks across the entire ecosystem, is looking to innovate with our software, our services, and our infrastructure is best positioned to help them orchestrate across. >> Yeah. Well, you know, if you're wondering what's different, you really have to look at what the value proposition is for public clouds versus keeping data on-prem or keeping it in a place where it's accessible to multiple clouds. You know, I think if you haven't been under a rock here at the show, you know it is all about multi-cloud, and you know that we're, you know, absolutely embracing it from, you know, Project Alpine where we're putting storage endpoints in public cloud, to what we're doing with APEX and our data storage services and the move of our customers into co-locations where the data can be accessible to multiple clouds. I think that getting the commerce capabilities in place that we've done over the course of the last year is a great first step. But look for us to double down on the day two management and operations, using that platform that we've created for APEX. And that's going to allow us to create more velocity and bring more solutions into the fold more quickly, and then provide more day two management optimization operation of the solutions by our customers. >> Okay. Sorry. So definitely agree with the public cloud. And I got to trust them to do my multi-cloud or what I call super-cloud. What about your traditional competitors? Is it the normal sort of what we'd expect for the Dell differentiators portfolio, supply chain, et cetera, or are there APEX specific differentiators? >> Yeah, absolutely. Yeah, so there are absolutely the Dell differentiators of the breadth of our sales force through both our direct sales teams as well as our partners, our secure supply chain, our services team, and the expertise that they've built, which we're obviously bringing to bear with this market and this offer. Those are kind of the Dell wide advantages that we bring to bear with this. But specifically for APEX against the traditional on-prem competitors, I would say the simplicity with which we are bringing our offers to market is a differentiator for us. And it's one that our customers in the past year have retreated back to us. So the commerce experience that Chad was just talking about, we have made very conscious efforts to simplify and abstract the way that complexity from our customers, so that they are picking very easy to understand outcomes that they care about. And then not really worry about the peace parts, whether it's the hardware, the software, or the services that help make that service level outcome happen. I would argue, you know, some of the other competitors, traditional competitors that we have haven't done that. And it's more of a... You know, that complexity is still there. And what we hear from our customers is, I want the simplicity and agility that public cloud provides. That's something that hyperscalers did get right. And we're bringing that experience to our infrastructure. >> Yeah. Like I think the other way that we'll differentiate ourselves is going to be by the breadth of the solutions, right? So we've got a tremendous amount of IP in solutions like cyber recovery, right? This wasn't a new thing for us. This is something we've been doing for a few years as there's tremendous consulting capabilities, services capabilities, the underlying products of course. Well, there's a pipeline of solutions lined up behind that. So as we move into high performance computer as-a-service, MLOps as-a-service, we can draw on those solutions that we've offered, but in a very custom way in the past now at a high velocity manner in the console. >> Well, the high velocity these days is critical. As we've seen the last two years, things have changed so dramatically for customers in every industry that needed to pivot with speed and accelerate their transformation. >> And the transparency. Right? So going back to his example, having that price transparency. You can go to our website and look at the pricing, pick in the two or three very simple options and see it right there and order it through the console. In a matter of minutes versus, you know, wait for two weeks to get the code and then wait for a month to get the hardware, and then wait for the services team to show up. So what we are hearing... I mean, we have truly been able to take deployments that used to take several months to a matter of days. And so that's how the simplicity kind of, you know, pays off not only in that initial deployment, but over the course of the subscription, the day two operations that Chad was just talking about and the innovation and the work that we're doing to simplify their lives in that process, allow them to focus in other areas. >> Oh, absolutely. That time to value, time to market has never been more critical. And the ability, to your point, Akanksha, to allow folks to be able to focus more on the strategic initiatives that will actually help move the business for... Add value, move the business forward and allow it to be competitive and differentiate itself is critical for everybody in every industry. Chad, I wanted to kind of pivot on multi-cloud for a second. You talked about that. And we had Chuck Whit on yesterday. He was talking about, you know, multi-cloud. A lot of organizations, many, many, many in multi-cloud by default. But what Dell wants to do is change that, multi-cloud by design. Is APEX going to be a facilitator of multi-cloud by design? Talk to us about that for customers. >> We absolutely will be. So if you look at what made customers multi-cloud by default, it's them going for the services that exist in the cloud and looking for best of breed services. Whether it's machine learning, speech recognition, database, they're going to those best of breed players. And so the value proposition for us is since you're in those clouds, you want access to your data and you want it centrally, so you can see it, leverage it, use it from any of those clouds, but you may have other reasons for keeping your data or even your compute on-prem or in a co-location. It could be data sovereignty, it could be policy compliance, it could be data gravity. So we want to make the concept of having your workloads or your data anywhere, very seamless for our customers, right? So it's really embracing the concept of multi-cloud and making it easier. >> The cyber recovery solution is really interesting to me. I was talking to one of the partners here and they said, "Dave, this was a really good show for us." And they probably had a quasi competitive solution. I don't really know. But like a lot of customers and, you know, got a lot of leads out of it. So it's the hot topic and that's what they said. This is cyber, everybody wants cyber. So how did that solution come together? Because I know you... You really... You've always been security conscious. But I never really full cracked the security solution. And now here it is in APEX, it's like, boom, out of the box or out of the service. How'd that come about? >> It really started back in 2014, specifically. It's funny when you can point to an event where, you know, something started like this. So there was a fairly high profile ransomware attack in 2014. And that caused us to look at the assets that we had from our data protection portfolio, from a software and storage perspective and say, "Hey, we can put something together that can really address this, right? Through novel use of existing technology." So we built out reference architectures. We built out the consulting service on how you protect your data. We partnered and built software to be able to secure the data in an air gaped imutable vault and offer the services to be able to manage that, monitor that, restore the data when needed. So we did that in a very custom way for years. In fact, as I said, over 2,000 systems deployed this way. So having a vehicle like APEX that has the as-a-service capability built in, the subscription capability built in, the ease and velocity of purchasing and operating was really a natural fit. So you know, we expect this is going to be a very high volume solution for us. >> Great. Awesome. >> Akanksha, can you talk a little bit about the partner ecosystem involved here in APEX? You know, when I think about ransomware in data protection, I think organizations need to be able to protect apps, users, data platforms. But we think of how data is so spread out, customers want that single pane of glass to be able to manage all that and know that that data is protected. Talk to us about how you're working with partners. I know the partner ecosystem at Dell's huge. How are you working with partners and how can they build upon APEX? >> Yeah So our partners are a very important part of our ecosystem. They help expand our reach. They also help complement our capabilities. You know, for example, in specific verticals. They may have services or expertise in a particular area. For the APEX portfolio, we actually offer a wide variety of ways for partners to engage with us. Starting out, they could refer our solutions and refer, you know, some of our services, if they want to take more of an advisory role in some capacity. They could resell our services with additional services included. In this scenario, for example, they would leverage our console, include some of their services in there and then offer it to their end customers. They could host APEX offers in their own data center or in a co-lo data center and build their practice on top of it. A lot of our partners and customers, we've got kind of joint customer partners that for example, have built a healthcare practice on top of an APEX solution, where they've added their services or built their business on top of it. And then finally, there's of course, technology and ISV partners, right? And that is where we might leverage, you know, some of their technology, built it to be part of a service or a solution that we're doing and join the go-to market. So I think the answer is lots of ways for partners to engage with APEX. And we absolutely are engaging with them in a wide variety of ways. And I think cyber recovery is no different. >> Well, there must be not a dull moment with what you guys have going on with APEX. Thank you for taking some time to talk to us about that. Sounds like the momentous year that you've had is going to continue. And it sounds like you've gotten great feedback from the customers and the partner so far. Thank you for joining "theCube" and telling us what's going on. And we can't wait to hear more next year. I'm sure there will be lots more next year. >> Yes indeed. >> Absolutely. Thank you very much. >> For our guests and Dave Vellante, I'm Lisa Martin, and you're watching "theCube's" coverage of Dell Technologies World 2022, live from Las Vegas. Stick around, we'll be right back with our next guest. (upbeat music)

Published Date : May 5 2022

SUMMARY :

brought to you by Dell. Live from the show floor in Las Vegas. to be back. what you guys announced over the course of this of the customer in the Is it going to happen too? influence of the customer And we're finding that, you know, life cycle of the product of the company, how we build products, On the marketing side, Is that at all part of the from the way that we do accounting, I'm interested in what's different. but is looking to partner with folks here at the show, you know And I got to trust them and the expertise that they've built, of the solutions, right? needed to pivot with speed And so that's how the And the ability, to your point, Akanksha, services that exist in the cloud But like a lot of customers and, you know, and offer the services to I know the partner and then offer it to their end customers. time to talk to us about that. Thank you very much. and you're watching "theCube's" coverage

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Satish Iyer, Dell Technologies & Patrick Mooney, Dell Technologies | Dell Technologies World 2022


 

>> theCUBE presents Dell Technologies World, brought to you by Dell. >> Hey everyone. Happy afternoon. Welcome back to theCUBE. This is Lisa Martin with Dave Vallante. We are on day three of our coverage of Dell Technologies World live from Las Vegas with about 7,000- 8,000 people here. It's been a great two and a half days. Lots of people are still here. We're going to be talking more about Dell Services. I got a couple of guys from Dell Technologies joining us next. Please welcome Patrick Mooney, Senior Vice President of Services Product Management at Dell and Satish Iyer, Vice President of Emerging Services at Dell. Guys, welcome to the program. >> Thank you. Good evening. Great to be here to you. >> Happy to be here. >> So isn't it great to be back in person? >> So great. >> Those hallway conversations you just can't replicate it for video conferencing, right? >> Yeah. >> Priceless. >> It is priceless, I agree. Patrick, let's start with you. Talk to us about from a customer's perspective. What are some of the key services they've been looking for the last couple of years particularly, and how has Dell changed its strategic direction to deliver? >> Great question. Customers want outcomes and services are at the heart of outcomes. So when we look at customers transforming we're continually transforming and modernizing what we do and everything we're doing is centered around making it easy to buy, easy to consume and just centered around the customer. >> What are people looking for these days, Satish? I mean, what's the top three or four priorities. And we know cyber's up there. The cloud. One is when customers are consuming cloud, now there is more and more what we call as customers are looking for full stack solutions. So they start with giving me the best infrastructure on the platforms. Now they're saying, "I'm going to use those infrastructure to drive X, Y, and Z. "Now Mr. Dell, can you come and gimme those tags? "So I don't need to worry about anything "and I can actually consume it in the cloud like way." That's been massive for us. >> So, how do you guys respond to that? I mean, things in our little business things change so fast. And we can, but we're little. We can move fast. Customers are saying, okay, pandemic forced match to digital and now we got to figure it out. And now we got to modernize our HQ. How are you able to keep up? How are you changing your strategy as your customers pull you in different directions? What's going on inside the organization to enable that? >> Yeah. I think the key is that we meet customers where they are and help them plot out where they want to be. And then bring them along that journey. And we've really spent a lot of time developing four practices to help get there. One's around data and applications another around multi-cloud, another around workforce and another around security and resiliency. And no matter where they want to be, whether they want to do it themselves. They want us to help them do it or they want us to do it for them, we're there for them and we'll help them get where they want to be. >> Do you have like formal customer councils or how do you actually, especially the last couple years staying engaged with those customers? >> Absolutely. We're always talking to customers. It is critical to the model and we got a lot of ideas and customers have a lot of ideas and we want to vet those and talk through them. So no matter what point we're at in our product development cycle, we're always talking with customers, "Hey, do we hear you right? "Is this the value you're looking for?" And as we're developing it, can you help us test it? And so on. And we do that through regular conversations, field testing, customer insight councils, and it just feels so great to be having face to face conversations again as well. >> What is- >> Oh, go ahead. >> I was going to say, what are some of the things that you've heard face to face this week in terms of the direction, what Dell Services is delivering? >> Well, one big one for sure is that remote workforce is here to stay. And in our workforce pillar we spent a lot of time around how do we make it easy for customers to manage a remote workforce? It's a big challenge. So we've recently we announced here at Dell World, Lifecycle Hub Services where we it's a managed service where we're helping customers manage their entire device lifecycle around their PC. So imagine this you have a new hire joint or somebody leaves, how do you get 'em that PC? Have it ready? Let Dell take care of all the logistics, we'll we'll store it. We'll configure it. We'll send it to 'em we'll take the old machines back, we'll kit it for 'em anything that's needed and fully integrated it from the customer system into our system. So it's all automated. >> Okay. And all the patching, et cetera, >> Everything. Okay. So you got four pillars, data and apps multi-cloud, workforce and resiliency. What you just described, the automation, does IP and what's the IP portfolio look like? How does it map into those four pillars? >> Sure, you want to take that? >> Sure, so obviously when you look at growth areas and services, it's absolutely important for us to develop sustainable IP. If you look at one of the areas where we have invested and we are growing is cloud managed services platform. So Dell is unique in terms of managing our customer services. We actually do full lifecycle management of the customers. So we invested quite a bit of, I would say time and energy and engineering efforts to basically solve problems in engineered way. So the customer cloud managed services platform allows us to actually bring both, you talked about apex before to our other colleagues. So it allows us to both bring apex services to our customers and also allows us to bring non apex services in terms of fully managed to our customers. >> So multi-cloud must be a rich opportunity's probably almost infinite. There's a lot of gaps there for IP development. What are you seeing and hearing from customer with regard to those gaps? >> So one of the key areas when you talk about multi-cloud is we talk to customers about is the solution things we talked about. So we launched, we announced three solutions one we already launched. And the two of them will be announced is customers want that end-to-end outcome, right? 'Cause they are saying, well we are currently where we started today. We announced cyber security as a service. As you guys know, within the current geopolitical climate, cyber attacks are common, ransomware is common. So, and this is something which we are doing today to customers. What customers want is the simplicity of offering. They're like, you can help us with cyber security when something happens I have an insurance policy, so I can actually go I know where my data sets are. I can record from it, but can you streamline it for me? I don't want all the headaches. Can you make sure that it's easily consumable and Dell can take care of everything for me. And we are also investing on other LED solutions like machine learning, high performance compute. And we are also looking at vertical areas. So our customers, especially in telco, Edge and enterprise applications. So we are looking at those as a full stack offerings so that we can actually educate and take our customers on the journey on our MacCloud platforms. >> I going to talk about Dell Services as a facilitator of multi-cloud Chuck Whitton was on stage, He was here yesterday talking about multi-cloud is here by default. Well, Dell wants to change that to multi-cloud by design. How can Dell Services be a facilitator of that transformation that customers in telco or whatever industry have going from, We've got it by default to now it's actually by design, facilitating that? >> Yeah. I'll jump in and let you take it, we have a a robust consulting practice which can help you come in and understand where you're at and where you want to be and design that future. So that it's not, as you said by default, it's absolutely multi-cloud by design. Anything you want to add? >> Yeah. I mean, look again Dell has been doing multi-cloud for a long time. We just didn't call it multi-cloud. I would probably say 2014, 2015, Dell's been there. We know our customers have a choice. We want to operationalize. We want to help our customers run workloads wherever they want to run. Now, we have a term for it. We have a dedicated way of talking about it. And again, more automation more IP development, more software. And again, taking a lot of the people part away from services and driving more innovation, more IPs where we are going to be able to differentiate. >> So you're a large and pretty sophisticated services organization. We've talked about some of your IP. You now bring that to your customers. What are some of the adoption barriers that they have? How are you addressing those, in terms of taking your IP and your ideas? And you probably say, "Hey, we got this, you can apply this". What are they not ready for? That you sort of advise them, okay you got to do, these are some maybe, some out scope things that you haven't talked about or thought about. >> Yeah. I mean, I'll take one. And I know Patrick will probably touch on, I would say two big ones. I can think about the one is data. One is on security, right? I'll give you the data use case. So data has gravity, right? When customers think about, multi-cloud think about solution, think about these services. It's not easy to take petabytes and terabytes of data and shift all over the place. It's very, very expensive. So a lot of their cloud strategy really hinges on where the data is, and how they're going to optimize those data for the outcomes they want to decide. And that's something a lot of our customers initially don't think about it as we actually go and talk to them about this specific use case and application that actually becomes forefront of the discussion. >> Yeah. On the security front, customers are just overwhelmed with the number of options in a very fragmented, extremely important space. So we've tried to make that very easy for them with our managed detection and response services, bringing the best of the industry and Dell Services together to give them a one stop shop managed service, let us watch for you so that you can run your business. And when we detect something, we'll advise you and help you respond. >> What's the tooling like there. I mean, you have, do you have your preferred tooling? Are the customers saying, well we got to use this vendor or that vendor, how do you manage all that complex? >> Of course we have our preferred tooling and we partner greatly with secure works to do it as well as some other company, but that said what's important to us with the service is that a customer meets specific, they're green in five different categories. And if they're green in those categories, then we're good to help them. And if they don't know how to do that, then we'll come in and do a security assessment to help them get there. And just taking what's very complicated and making it easy. >> On the security front. We've been talking about the cyber skills gap, massive skills gap that's been around for years. How is Dell Services facilitator of organizations being able to close that gap? >> Sure. In a few ways, one, we can just do it for you, right? Two, if you want to do it yourself, we can supplement you with security residents to help you manage through the complexity and cross train while as part of your staff. And then three, we have our Dell Education Services where we can come in and train you as well. So lots of different options on how you want to do it. >> Yeah. >> No matter what you choose, we're here for you. (panelists laughing) >> That people option's important. I mean, people being the biggest threat factor that there is, right. >> Absolutely. >> For sure. >> That's probably one of the hardest ones to augment. >> Yeah. I mean, that's the reason why when you look at cyber security customers, want somebody else to manage it because you don't want the same folks making the same mistake on an insurance policy. So they're like Dell, you manage it for me. So I don't have the same actor is doing same things. So I have somebody managing my data but somebody managing my record option. So in case something goes wrong I know it's a different handset different people who are much more relaxed when things go back >> That's always nice to have somebody that's relaxed in a crisis. >> Absolutely. And I think I'll take that in my personal life too. Guys thank you for joining Dave and me talking about what's new with Dell Services the modernization that you're undergoing and how your customers are really helping to evolve this strategy. We appreciate your insight. >> Thank you, Lisa. >> Thank you so much for your time. Great seeing you. >> Right. Likewise for Dave Vallante, I'm Lisa Martin. You're watching theCUBE. This is day three of our coverage of Dell Technologies World, live from Las Vegas, stick around Dave and I will be right back with our next guest. (bright music)

Published Date : May 4 2022

SUMMARY :

brought to you by Dell. We're going to be talking Great to be here to you. What are some of the key services and services are at the heart of outcomes. "So I don't need to worry about anything How are you changing your strategy as your is that we meet customers do we hear you right? So imagine this you have a new hire joint What you just described, So the customer cloud What are you seeing and hearing So one of the key areas when you talk I going to talk about Dell Services So that it's not, as you said by default, of the people part away "Hey, we got this, you can apply this". and talk to them about let us watch for you so that I mean, you have, do you And if they don't know how to do that, being able to close that gap? to help you manage through the complexity No matter what you I mean, people being the the hardest ones to augment. So I don't have the same That's always nice to have somebody And I think I'll take that Thank you so much for your time. of Dell Technologies World,

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Jaynene Hapanowicz, Dell Digital & Betsy Davis, Dell Digital | Dell Technologies World 2022


 

>> TheCUBE presents Dell Technologies World, brought to you by Dell. >> Hey, welcome back to theCUBE's coverage day three. From the show floor of Dell Technologies World 2022. We've been here with about seven to 8,000 people. It's been outstanding since Monday night, Lisa Martin with Dave Vellante, and we have two of the ladies from Dell digital with us, excited to welcome Jaynene Hapanowicz and Betsy Davis, leaders in Dell digital, which is Dell's IT organization. Ladies, thanks for joining Dave and me. >> Thanks for having us. Great to be here. >> Jaynene, let's start with you. We've heard a lot this week about the need for IT leaders to think very meaningfully on how to leave a lasting legacy. How in today's dynamic environment do IT leaders do that? >> Yeah. Well look, let's start with IT leaders have a pretty tough job. You're trying to stabilize an environment. You're trying to take care of anomalies, security incidents. Like that's the blocking and tackling, except you also have to transform your organization at the same time. And I think it's really important that you build a strategy that enables you to do both those things. So you have to do, you have to do the blocking and tackling or you don't get a seat at the table, but the other things that you have to prioritize are things like building the business relationships, putting your customer at the center of what you do, and building great teams that trust you and you trust them to develop capabilities that you need for the future. And your strategy has to support both of those things. >> We've heard a lot about trust this week, specifically from Mr. Dell himself, Betsy you've spoken in the past about the need for IT and the business to collaborate. There has to be trust there. How do you advise folks to accomplish that true collaboration? >> Yeah, it's look, trust is so important and it's funny because last time we were here live at a CUBE session, we were talking about the product model, which is how we do things in Dell Digital now. And it's all focused on jointly with the business, agreeing on human-centered outcomes, starting small, iterating and together you deliver extraordinary things. And so over the last few years, building collaboration through that product model has done tremendous things. I would say what we're learning more about more recently is how to extend that. Especially when you're taking multiple legacy regional tools and globalizing them, how do you extend it to policies and processes? But what we're finding that's interesting is, the same principles apply, agree on outcomes. What are you going for? And then work through it together. You don't assign it to one side or the other. It's truly a collaboration exercise. >> You know, I want to comment. So Dell has a culture, obviously. Founder led company, chairman's name is on the name of the company, Say:Do ratio, trust, et cetera. It seems like Dell Digital has its own little culture going on. And the reason I say that is, when Jen felt was up on stage yesterday, I heard a lot of yelling, screaming, hooping, people were standing up. That didn't seem like a typical IT department thing. You know, that was pretty cool. So what's the Dell Digital culture like, is it just an extension? Is it? What's it like? >> Yeah, yeah. Well, I think our leader who we admire very much, which you saw yesterday has built a great leadership team and a culture that her leaders trust each other and that cascades down. And I think our employees, like all of our folks, they love working in Dell Digital, and they love working at Dell digital because we empower them to do their jobs. We let them work where they need to work, and we have, I think, great leadership at every level to really help people propel the company forward. We have a single mission and that mission is to make Dell better. >> I like the, thank you for that. I like the way Betsy, you were talking about the, I called the product mindset. >> Yep. >> As opposed to commonly in IT, there's a project mindset. Ah, I got another project to do. >> Yeah. >> Explain the difference. >> So a project is, some people might say waterfall, it's a very old school way of doing things where you say, okay, business give me requirements. They take six months, They come up with a list of requirements. Your IT team goes off and deliver in those requirements. And two years later you come back together and go, oh, that's not what we were looking for, and it's delayed by now. So product model is really focused on, hey, let's do short sprints. Let's agree the outcome, let's attempt to deliver it, but if we deliver it and then find out, oh, that's actually not what we were looking for, then you just iterate and you haven't wasted two and a half years. And it's also quite frankly, as a leader, it's a lot more fun to lead teams in that environment, because you're constantly getting wins and they're getting that constant reinforcement of look at the impact you're making for the business. Which is a great motivator for all of us at Dell Digital. >> Quick follow up if I may, is the enabler there a mindset or is it technology? Why are you able to do that? >> It's both. So part of what makes that possible, is our modern environment. Jaynene has done an incredible job, really building a modern toolkit for our developers that makes it easier to collaborate and move quickly and iterate. But so much of it is that product model mindset of, okay, what outcomes are we delivering? What's the smallest unit of work we can break that into and let's just go and iterate. >> And you put the user in the center, like it's so much easier to develop what a customer needs, if the customer is at the center of what you're trying to do, and you iterate from there. That wasn't the way that it has historically worked. >> So how do you advise it leaders to become transformational like this rather than traditional? Because I imagine those traditional ones, those businesses may not survive the changing times that we're living in, but being transformational that's a challenging mindset, especially for organizations that are legacy or history, have been there a while. Can you advise? >> I mean, you have to fire on all cylinders, that old people process and technology is actually still true. Building a great culture and building a culture of trust, super important, but you got to pull your folks along with you on a journey. You have to have leadership that buys into doing both transformation and running the business. You have to, your technology has to support what you're trying to do. You can't expect great outcomes from things that are 20 years old, You're not going to get it. And your processes, they have to be adjusted to reflect a cloud operating model. A lot of companies even struggle with that, because they're using processes from a decade ago, and they need to update those policies to reflect what it is to operate like a cloud, in a cloud. And how have you guys accelerated this culture and this mindset during the last couple of years where things just went crazy overnight? What was that acceleration like? 'Cause we talked about digital transformation acceleration with your customers, but you guys have had to transform too. >> Yeah, and you know, I look at it from a leadership angle. I think these last couple years have really given us an opportunity to take what we took in the product model of human-centered experiences for our customers and business partner, and really focus on, hey, we need to be human centered leaders. So in some ways that was easier to do with Dell because we were always very flexible on where people work, when they work, et cetera. But I think we've had the opportunity these last couple years to demonstrate, hey, it really is about our people first, we set our people up for success. We help them take care of their immediate needs, whether those be personal or work and everything else works out. And I think companies that keep that in the forefront and always approach things from a human center perspective, whether that's leadership or experiences in the product model, always come out ahead. >> How are you faring in the talent war? My specific question is, if I were younger and a perspective employee, how would you recruit me in terms of how you would nurture my career? What's my future look like? What would you tell me? >> Yeah, I, well, first of all, let's start with the talent war. That, I mean, look, it's real. Our folks are getting recruited like crazy too. Except I think there is a cultural aspect that really causes folks to pause. I also think enabling people to work where they want to work or where they need to work, it's both, that has helped us in our recruitment because the advantage of people do not want to go back to the office. Like, I don't know, I'm speaking for like probably myself and everybody I talk to. I just don't think people want to go back to the office, but we're benefiting from that, because we are actually drawing in talent from companies that are sending folks back to the office. And we gave our employees remotely great tools to be able to work from home. And that has all been a win for us in terms of retaining our staff and drawing in new talent. And I think the other thing and it's a very important point that you raise, is that the future is working in modern tool sets. And one of the things that we did and Jen spoke about yesterday, was around developers want to develop and you've got to give them the tools that they need to perform their jobs as quickly as possible, because digital transformation is ultimately about creating applications that drive business value. >> I think I'm the only one that probably here that wants to go back to the office. If I do one more Zoom call from home, I might go puke. >> I go to the office, but I'm like 15 minutes away, so. >> Oh, I'm about 30 seconds away to really look at my commute. Let's talk about from that cultural perspective and the great resignation, all the things that are going on. You talked about folks getting recruited, that flexibility of meeting your, as you said Jaynene meeting the employees where they are is the same culture that Dell has about meeting its customers where they are. And that's really kind of the foundation of a lot of the announcements that we've heard over the last few days, is really that flexibility to be able to deliver what a great customer experience and a great employee experience. I think to me, they're inextricably linked. >> So I totally agree. >> So this notion of work remotely, et cetera, great. Most people, like you said right now are saying I'm not going back. And I think some kind of hybrid is probably going to be the norm. >> Agree. >> That's cool. But we have a tendency to work longer laps times from home. And so there's that even weekends, it's like everybody's always on we should never get emails on Saturday, now I'm like, I got to look, of course spend an hour or two hour, whatever it is. So how do you balance that with folks? What do you tell people in your organization? >> Yeah, I mean, we're very focused on our employees having quality of life, now we're in IT. Like, let's be real. We have always worked weekends. But I think what we're really really being very thoughtful about, is that balance for our employees that we're not creating more stress in their lives. Like we want them to have a great quality experience. A lot of that happens with the technology that we have built under the covers, because that has allowed our developers to work less weekends and has allowed our folks to release independently, which is kind of in the world of IT, that's the utopia, you want to get to let folks work independently. And that has actually freed up the time for developers to have to work as if we all work together, and now they can work independently. And that has actually helped with quality of life. So it's, it is still though a combination of all those things. It is also having leadership team that values that. And I think that's what we have. >> What's cool about this conversation. We're talking about IT, we haven't even, we haven't talked tech. Now are you guys techies? >> Yeah. >> You are? >> Yeah. >> Okay. So one of the things, I was in one of these private analyst meetings, a handful of analysts with (indistinct) and I was asking her about the cloud migration, that's a lot of CIOs top priority. It's obviously, her response essentially was, yeah, well, we are modernizing our infrastructure, That's essentially our cloud. We've got our own cloud. I wonder if you could like double click on that a little bit. 'Cause security number one for most IT organizations, cloud number two, she translated that into, way I interpret that data is modernization. I wonder if you could give us your perspective on that. >> I think the first thing as you map out, hey, what do we want our modern environment to be? And you make those technology decisions, just like with our people, we need to design optionality in and make sure that we stay as flexible and nimble as we can. The same is true for our technology environment. So that's why you see whether we're talking about what we offer to our customers or how we're modernizing our environment. We want to make sure we've got flexibility and optionality because what we do all know is we don't know what the future will bring. >> How did you guys get into tech? When did you fall in love with technology? >> How many years ago? >> No, like, like what was, was there something in your life that like appealed to you or? >> It's actually really funny story. My father was a mainframe programmer, so. >> Okay, So he was doing COBOL. >> I swear I wanted nothing to do with it. And then I found myself in those shoes. >> Yeah. Horrible. >> Yeah, horrible. >> It's in your DNA. >> I think so. I think so. >> Okay. So you just, when things started to get more modern. >> I just thought it was interesting. Like I'm almost 30 years in. Like I just thought it was really interesting. >> That's awesome. >> And I still think it is. >> How about you Betsy? >> I actually started on the business side, so I worked with IT through my 20 years at Dell. And when they started shifting to the product model, I was a business partner and I saw these incredible outcomes we were delivering to. And I'm like, oh, look at that cool technology. We were doing like optical character recognition to automate it. It was just, it was super cool. And you know, I'd known Jen for a long time and she said, well, why don't you come over to Dell Digital? And I did, it's been, it been a blast but I started as a business partner. >> But you, then you bring that understanding of the business the outcomes focused to the IT side. And that's probably why you guys make it sound like it's so simple to facilitate the IT business collaboration that so many businesses struggle with >> The magic is to make it simple. >> I agree. >> Yeah totally. >> It's not easy. >> No, it's not easy, but it's possible. >> Well, and that's what drives adoption. >> How have in our final minute or so here, how have the customers, we know what 15,000 customers globally, great customers on stage. We've had some customers on the show this week. How have they been influential in terms of the modernization of Dell Digital in especially the last two years, any interesting stories of customer influence you can share. >> In terms of our modernization efforts? >> Yeah. >> Yeah, I mean, look, we share all the time with customers on best practices in IT. And I would really say we have also moved an organization and solved many of the problems, the very problems our customers are trying to address through much of what we've developed within IT. And I think customers are very interested in learning from us and helping them on their own transformation journey. >> Excellent, ladies thank you so much for joining Dave and me talking about really what's under the covers of Dell Digital, but it's really about people, process and technologies and collaboration. >> That's right. >> Great use case (indistinct). We appreciate your time. >> We appreciate it back. >> Thanks for Dave Vellante. I'm Lisa Martin and you're watching theCube's coverage of Dell Technologies World, live from the show floor in Las Vegas. Stick around and be right back with our next guest. (gentle music)

Published Date : May 4 2022

SUMMARY :

brought to you by Dell. and we have two of the ladies Great to be here. about the need for IT leaders the center of what you do, and the business to collaborate. And so over the last few And the reason I say that is, and that mission is to make Dell better. I like the way Betsy, you Ah, I got another project to do. And two years later you come that makes it easier to collaborate and you iterate from there. So how do you advise it I mean, you have to Yeah, and you know, I look And one of the things that we did I think I'm the only I go to the office, but I think to me, they're And I think some kind of hybrid I got to look, of course And I think that's what we have. Now are you guys techies? I wonder if you could like double click I think the first thing as you map out, It's actually really funny story. I swear I wanted nothing to do with it. I think so. started to get more modern. I just thought it was interesting. And you know, I'd known Jen the outcomes focused to the IT side. on the show this week. and solved many of the problems, the covers of Dell Digital, We appreciate your time. live from the show floor in Las Vegas.

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Martin Glynn, Dell Technologies & Clarke Patterson, Snowflake | Dell Technologies World 2022


 

>> theCube presents Dell Technologies World, brought to you by Dell. >> Hi everyone, welcome back to Dell Technologies World 2022. You're watching theCube's coverage of this, three-day coverage wall to wall. My name is David Vellante John Furrier's here, Lisa Martin, David Nicholson. Talk of the town here is data. And one of the big announcements at the show is Snowflake and Dell partnering up, building ecosystems. Snowflake reaching into on-prem, allowing customers to actually access the Snowflake Data Cloud without moving the data or if they want to move the data they can. This is really one of the hotter announcements of the show. Martin Glynn is here, he's the Senior Director of Storage Product Management at Dell Technologies. And Clark Patterson, he's the Head of Product Marketing for Snowflake. Guys, welcome. >> Thanks for having us. >> So a lot of buzz around this and, you know, Clark, you and I have talked about the need to really extend your data vision. And this really is the first step ever you've taken on-prem. Explain the motivation for this from your customer's perspective. >> Yeah. I mean, if you step back and think about Snowflake's vision and our mission of mobilizing the world's data, it's all around trying to break down silos for however customers define what a silo is, right? So we've had a lot of success breaking down silos from a workload perspective where we've expanded the platform to be data warehousing, and data engineering, and machine learning, and data science, and all the kind of compute intensive ways that people work with us. We've also had a lot of success in our sharing capabilities and how we're breaking down silos of organizations, right? So I can share data more seamlessly within my team, I can do it across totally disparate organizations, and break down silos that way. So this partnership is really like the next leg of the stool, so to speak, where we're breaking down the silos of the the data and where the data lives ultimately, right? So up until this point, Cloud, all focus there, and now we have this opportunity with Dell to expand that and into on-premises world and people can bring all those data sets together. >> And the data target for this Martin, is Dell ECS, right? Your object store, and it's got S3 compatibility. Explain that. >> Yeah, we've actually got sort of two flavors. We'll start with ECS, which is our turnkey object storage solution. Object storage offers sort of the ultimate in flexibility, you know, potential performance, ease of use, right? Which is why it fits so well with Snowflake's mission for sort of unlocking, you know, the data within the data center. So we'll offer it to begin with ECS, and then we also recently announced our software defined object scale solution. So add even more flexibility there. >> Okay. And the clock, the way it works is I can now access non-native Snowflake data using what? Materialized views, external tables, how does that work? >> Some combination of all the above. So we've had in Snowflake a capability called external tables which we refer to, it goes hand in hand with this notion of external stages. Basically through the combination of those two capabilities, it's a metadata layer on data wherever it resides. So customers have actually used this in Snowflake for data lake data outside of Snowflake in the Cloud up until this point. So it's effectively an extension of that functionality into the Dell on-premises world, so that we can tap into those things. So we use the external stages to expose all the metadata about what's in the Dell environment. And then we build external tables in Snowflake so that data looks like it is in Snowflake. And then the experience for the analyst or whomever it is, is exactly as though that data lives in the Snowflake world. >> Okay. So for a while you've allowed non-native Snowflake data but it had to be in the Cloud. >> Correct. >> It was the first time it's on-prem, >> that's correct >> that's the innovation here. Okay. And if I want to bring it into the Cloud, can I? >> Yeah, the connection here will help in a migration sense as well, right? So that's the good thing is, it's really giving the user the choice. So we are integrating together as partners to make connection as seamless as possible. And then the end user will say like, look I've got data that needs to live on-premises, for whatever reasons, data sovereignty whatever they decide. And they can keep it there and still do the analytics in another place. But if there's a need and a desire to use this as an opportunity to migrate some of that data to Cloud, that connection between our two platforms will make that easier. >> Well, Michael always says, "Hey, it's customer choice, we're flexible." So you're cool with that? That's been the mission since we kind of came together, right? Is if our customers needed to stay in their data center, if that makes more sense from a cost perspective or, you know, a data gravity perspective, then they can do that. But we also want to help them unlock the value of that data. So if they need to copy it up to the public Cloud and take advantage of it, we're going to integrate directly with Snowflake to make that really easy to do. >> So there are engineering integrations here, obviously that's required. Can you describe what that looks like? Give us the details on when it's available. >> Sure. So it's going to be sort of second half this year that you'll see, we're demoing it this week, but the availability we second half this year. And fundamentally, it's the way Clark described it, that Snowflake will reach into our S3 interface using the standard S3 interface. We're qualifying between the way they expect that S3 interface to present the data and the way our platform works, just to ensure that there's smooth interaction between the two. So that's sort of the first simplest use case. And then the second example we gave where the customer can copy some of that data up to the public Cloud. We're basically copying between two S3 buckets and making sure that Snowflake's Snowpipe is aware that data's being made available and can easily ingest it. >> And then that just goes into a virtual warehouse- >> Exactly. >> and customer does to know or care. >> Yep Exactly. >> Yeah. >> The compute happens in Snowflake the way it does in any other manner. >> And I know you got to crawl, walk, run second half of this year, but I would imagine, okay, you're going to start with AWS, correct? And then eventually you go to other Clouds. I mean, that's going to take other technical integrations, I mean, obviously. So should we assume there's a roadmap here or is this a one and done? >> I would assume that, I mean, based on our multi-Cloud approach, that's kind of our approach at least, yeah. >> Kind of makes sense, right? I mean, that would seem to be a natural progression. My other thought was, okay, I've got operational systems. They might be transaction systems running on a on a PowerMax. >> Yeah. >> Is there a way to get the data into an object store and make that available, now that opens up even more workloads. I know you're not committing to doing that, but it just, conceptually, it seems like something a customer might want to do. >> Yeah. I, a hundred percent, agree. I mean, I think when we brought our team together we started with a blank slate. It was what's the best solution we can build. We landed on this sort of first step, but we got lots of feedback from a lot of our big joint customers about you know, this system over there, this potential integration over here, and whether it's, you know, PowerMax type systems or other file workloads with native Snowflake data types. You know, I think this is just the beginning, right? We have lots of potential here. >> And I don't think you've announced pricing, right? It's premature for that. But have you thought about, and how are you thinking about the pricing model? I mean, you're a consumption based pricing, is that kind of how this is going to work? Or is it a sort of a new pricing model or haven't you figured that out yet? >> I don't know if you've got any details on that, but from a Snowflake perspective, I would assume it's consistent with how our customers engage with us today. >> Yeah. >> And we'll offer both possibilities, right? So you can either continue with the standard, you know, sort of CapEx motion, maybe that's the most optimal for you from a cost perspective, or you can take advantage through our OpEx option, right? So you can do consumption on-prem also. >> Okay. So it could be a dual model, right? Depending on what the customer wants. If they're a Snowflake customer, obviously it's going to be consumption based, however, you guys price. What's happening, Clark, in in the market? Explain why Snowflake has so much momentum and, you know, traction in the marketplace. >> So like I spent a lot of time doing analysis on why we win and lose, core part of my role. And, you know, there's a couple of, there's really three things that come up consistently as to why people people are really excited about Snowflake platform. One is the most simplest thing of all. It feels like is just ease of use and it just works, right? And I think the way that this platform was built for the Cloud from the ground up all the way back 10 years ago, really a lot allows us to deliver that seamless experience of just like instant compute when you want it, it goes away, you know, only pay for what you use. Very few knobs to turn and things like that. And so people absolutely love that factor. The other is multi-Cloud. So, you know, there's definitely a lot of organizations out there that have a multi-Cloud strategy, and, you know, what that means to them can be highly variable, but regardless, they want to be able to interact across Clouds in some capacity. And of course we are a single platform, like literally one single interface, consistent across all the three Cloud providers that we work upon. And it gives them that flexibility to mix and match Cloud infrastructure under any Snowflake however they see fit. The last piece of it is sharing. And, you know, I think it's that ability as I kind of alluded to around like breaking down organizational silos, and allow people to be able to actually connect with each other in ways that you couldn't do before. Like, if you think about how you and I would've shared data before, I'd be like, "Hey, Dave, I'm going to unload this table into a spreadsheet and I'm going to send it over in email." And there's the whole host of issues that get introduced in that and world, now it's like instantly available. I have a lot of control over it, it's governed it's all these other things. And I can create kind of walled gardens, so to speak, of how far out I want that to go. It could be in a controlled environment of organizations that I want to collaborate with, or I can put it on our marketplace and expose it to the whole world, because I think there's a value in that. And if I choose I can monetize it, right? So those, you know, the ease of use aspect of it, absolutely, it's just a fantastic platform. The multi-Cloud aspect of it and our unique differentiation around sharing in our marketplace and monetization. >> Yeah, on the sharing front. I mean, it's now discoverable. Like if you send me an email, like what'd you call that? When did you send that email? And then the same time I can forward that to somebody else's not governed. >> Yeah. >> All right. So that just be creates a nightmare for the compliance. >> Right. Yeah. You think about how you revoke access in that situation. You just don't, right? Now I can just turn it off and you go in to run your query. >> Don't get access on that data anymore. Yeah. Okay. And then the other thing I wanted to ask you, Clark is Snowflake started really as analytics platform, simplifying data warehousing, you're moving into that world of data science, you know, the whole data lake movement, bringing those two worlds together. You know, I was talking to Ben Ward about this, maybe there's a semantic layer that helps us kind of talk between those two worlds, but you don't care, right? If it's in an object store, it can play in both of those worlds, right? >> That's right. >> Yeah, it's up to you to figure it out and the customer- >> Yeah. >> from a storage standpoint. Here it is, serve it up. >> And that's the thrust of this announcement, right? Is bringing together two great companies, the Dell platform, the Snowflake platform, and allowing organizations to bring that together. And they decide like it, as we all know, customers decide how they're going to build their architecture. And so this is just another way that we're helping them leverage the capabilities of our two great platforms. >> Does this push or pull or little bit of both? I mean, where'd this come from? Or customers saying, "Hey, it would be kind of cool if we could have this." Or is it more, "Hey, what do you guys think?" You know, where are you at with that? >> It was definitely both, right? I mean, so we certainly started with, you know, a high level idea that, you know, the technologies are complimentary, right? I mean, as Clark just described, and at the same time we had customers coming to us saying, "Hey, wait a minute, I'm doing this over here, and this over here, how can I make this easier?" So that was like I said, we started with a blank sheet and lots of long customer conversations and this is what resulted. So >> So what are the sequence of events to kind of roll this out? You said it's second half, you know, when do you start getting customers involved? Do you have your already, you know, to poke at this and what's that look like? >> Yeah, sure. I can weigh in there. So, absolutely. We've had a few of our big customers that have been involved sort of in the design already who understand how they want to use it. So I think our expectation is that now that the sort of demonstrations have been in place, we have some pre functionality, we're going to see some initial testing and usage, some beta type situations with our customers. And then second half, we'll ramp from there. >> It's got to be a huge overlap between Dell customers and Snowflake customers. I mean, it's hundred billion. You can't not bump into Dell somewhere. >> Exactly. Yeah, you know. >> So where do you guys want to see this relationship go, kind of how should we measure success? Maybe you could each give your perspectives of that. >> I mean, for us, I think it's really showing the value of the Snowflake platform in this new world where there's a whole new ecosystem of data that is accessible to us, right? So seeing those organizations that are saying like, "Look, I'm doing new things with on-premises data that I didn't think that I could do before", or, "I'm driving efficiency in how I do analytics, and data engineering, and data science, in ways that I couldn't do before," 'cause they were locked out of using a Snowflake-like technology, right? So I think for me, that's going to be that real excitement. I'm really curious to see how the collaboration and the sharing component comes into this, you know, where you can think of having an on-premises data strategy and a need, right? But you can really connect to Cloud native customers and partners and suppliers that live in the Snowflake ecosystem, and that wasn't possible before. And so that is very conceivable and very possible through this relationship. So seeing how those edges get created in in our world and how people start to collaborate across data, both in the Cloud and on-prem is going to be really exciting. >> I remember I asked Frank, it was kind of early in the pandemic. I asked him, come on, tell me about how you're managing things. And he was awesome. And I asked him to at the time, you know, "You're ever going to do, you know, bring this platform on-prem?" He's like unequivocal, "No way, that's never going to happen. We're not going to do it halfway house ware Cloud only." And I kept thinking, but there's got to be a way to expand that team. There's so much data out there, and so boom, now we see the answer . Martin, from your standpoint, what does success look like? >> I think it starts with our partnership, right? So I've been doing this a long time. Probably the first time I've worked so closely with a partner like Snowflake. Joint customer conversations, joint solutioning, making sure what we're building is going to be really, truly as useful as possible to them. And I think we're going to let them guide us as we go forward here, right? You mentioned, you know, systems or record or other potential platforms. We're going to let them tell us where exactly the most value will come from the integration between the two companies. >> Yeah. Follow data. I mean, remember in the old days a hardware company like Dell would go to an ISP like Snowflake and say, "Hey, we ran some benchmarks. Your software runs really fast on our hardware, can we work together?" And you go, "Yeah, of course. Yeah, no problem." But wow! What a different dynamic it is today. >> Yeah. Yeah, absolutely. >> All right guys. Hey, thanks so much for coming to theCube. It's great to see you. We'll see you at the Snowflake Summit in June. >> Snowflake Summit in a month and a half. >> Looking forward to that. All right. Thank you again. >> Thank you Dave. >> All right. Keep it right there everybody. This is Dave Vellante, wall to wall coverage of Dell Tech World 2022. We'll be right back. (gentle music)

Published Date : May 4 2022

SUMMARY :

brought to you by Dell. And one of the big So a lot of buzz around this the stool, so to speak, And the data target for this for sort of unlocking, you know, the way it works is I can now access of Snowflake in the Cloud but it had to be in the Cloud. it into the Cloud, can I? So that's the good thing is, So if they need to copy Can you describe what that looks like? and the way our platform works, the way it does in any other manner. And I know you got to crawl, walk, run I mean, based on our multi-Cloud approach, I mean, that would seem to and make that available, and whether it's, you is that kind of how this is going to work? I don't know if you've maybe that's the most optimal for you What's happening, Clark, in in the market? and expose it to the whole world, Yeah, on the sharing front. So that just be creates a You think about how you revoke you know, the whole data lake movement, Here it is, serve it up. And that's the thrust of You know, where are you at with that? and at the same time we had customers now that the sort of It's got to be a huge Yeah, you know. So where do you guys want that live in the Snowflake ecosystem, And I asked him to at the time, you know, You mentioned, you know, I mean, remember in the old days We'll see you at the Thank you again. of Dell Tech World 2022.

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Doug Schmitt, Dell Technologies & Alex Barretto, Dell Technologies Services | Dell Tech World 2022


 

>> theCUBE presents Dell technologies World, brought to you by Dell. >> Hey everyone. Welcome back to theCUBE's live coverage of Dell Technologies World 2022, from the show floor, the Venetian in lively Las Vegas. Lisa Martin here with Dave Vellante. We're having a little reunion with our guests that we haven't seen in a couple years. Please welcome back to theCUBE, Doug Schmitt, President of Dell Technologies and Services. Alex Barretto joins us as well, the Senior Vice President at Emerging Services and Technology. Guys, it's great to see you in 3D. >> I know great to be back. >> Yes. >> Its Awesome to be back. >> Isn't it great? >> And fantastic. >> It is. >> We were talking about how we have to get our sea legs back about, even just interacting with in life. >> That's exactly right. Being able to see everybody be back in person at these events. And it's great to see everybody it's like coming back to family. >> It is, it's been a reunion since Sunday. One of the, obviously the last two years have been quite challenging for everybody, for customers. Dell is coming off it's best year ever in FY22, over 100 billion in revenues, 17% growth year over year, astounding growth. The voice of the customer is always strong here at Dell technologies. But Doug, talk to us about some of the things that have been going on services perspective and how you really stepped in to help customers across industries succeed in the dynamic times we've been living in. >> Well. Yeah, thank you, and you're right. Coming off a very great, great year. And I think as you can see behind us and in the room here just great solutions for our customers. And that's what it's about, delivering the outcomes. And service is a huge piece of that, of making sure we bring all that together, deliver the outcomes our customers are looking for. If you look at the overall services organization just to take a step back just a little bit, we are a team around over 60,000 folks in 170 countries. And look, it's about this life cycle of services we provide. Everything from consulting to deployment to our support, manage services, security, education services, residency services, all the way to asset sustainability and recovery. So we can get all of the material back in and recycle it. So we have a great suite of services, and it's bringing all that together for the customer again to deliver with the products and the solutions and the software, the outcomes they're looking for. You asked a little bit about just to kind of double click that, about what our customers really saying, kind of what they're hearing, what we're hearing. I think there's three things. When I think about what they're looking for, one is the trusted advisor. You heard this during Michael's keynotes speech, that is key. They're navigating through the digital transformation, hybrid cloud, all of these things. Determining what they need to do to deliver their outcomes. And Dell can bring that trusted advisor status to them. So we can consult with them professional services, help bring that. The second thing is really around that life cycle services I talked about, all those different services that we bring. We allow our customers clearly the choice to say what pieces of the services do they need. Now we think we can bring everything together into a managed solution for them, but if there's certain pieces that they need to just, double click on, we can help with that. And then look, the third item that I'm hearing and that we can bring and that we have for them is flexible consumption. They can choose the way they want to consume the technology. You consume it by usage. You can consume by month, by quarter, or if you want the stability of long term contracts one, two, three years we'll do that. So really it's about trusted advisor and choice to help them deliver their outcomes. >> So a lot changed during the isolation economy. You guys obviously had to support new initiatives. First of all, budgets got squeezed in 2020. Then boom back, so they sort of slingshot it, real focus on obviously client solutions, remote work, endpoint security, identity access, VDI. Now in the post isolation economy, it's like, okay, some of the stuff at HQ you maybe needs to be updated, maybe we're rethinking the network. So, what are you hearing from customers? Where are they in their digital transformations, Alex? You know, what's hot. >> Yeah, so we actually recently created an emerging services group. And the reason for that is exactly what you're alluding today. So we actually talked in that group everything in this emerging. So APEX, telco, edge, data management, all the things our customers are asking for and we are convening new solutions, new services to meet their needs, and all that is housing in one unit, and we're thinking about the product management, the technology that goes with it, and we're working partnership with our customers to actually build and develop solutions that they're looking for. >> Yeah, there was no as a service really. I mean, you could do it with financial machinations before, now it's becoming much more mainstream. I mean, I know it's not a hundred percent of your business and maybe never will be. >> Yeah. >> But that's a whole new mindset. What else is changing in the business that you guys see? >> Well, yeah, I think there's, I think that's what comes back to what we saw, first of all we listen to the customers, follow what their needs are, and you're right. As far as the, as a service, I think it's back to that choice. If they want to purchase or consume as flexible or as needed, we'll do that. They want the contracts, the standard CapEx model, we'll do that as well. Look, there's three things. Professional services is really changing as well. We're seeing the needs again for going in and being able to deliver the services to customers, but also manage that in a lot of cases, they're asking us to take the workloads from them so that they can go and change their transformation, and their digitalization is one of the things that we're clearly hearing. And I know you're hearing the second one, security. I mean that is top of mind for everyone. And I, we have launched a lot of services around this. Some of those like MDR or Managed Detection Response our cyber vault, as well as our APEX cyber recovery services as well that we've announced here. So security's number two. And then the third one is this sustainability, again very important for us and our customers, is we have a 2030 goal around this as I'm sure or you've heard, but more importantly, that's something I know my team and I and everyone at Dell, that's a great personal feeling too. When you're getting up and you're doing something that you know, is right, really just doing it to help the customers as well is just an extra added benefit. So those would be the three things professional services changing, doing more and more of the manage take workloads off, two is the security, and the third is the sustainability clearly. >> We talked with JJ Davis yesterday, and we're talking a lot about ESG and how a tremendous percentage of RFPs come in wanting to know what is Dell technologies doing from an environmental, social, governance perspective. That it's really your customers wanting to work with companies like Dell who have a focused clear agenda on ESG. One thing that I'm curious when you talk about the increase in advantage services, the great resignation. We've all, that's been happening now for a couple years. It's probably going to persist for a while. Customers suddenly, labor shortages and the supply chain issues. How have you helped organizations deal with some of the challenges that they're going through from a labor perspective is that why one of the reasons the managed services is we're seeing an increase there. >> Yeah. I'm sure that can be and I wouldn't doubt that, you mean in terms of our customer is wanting more and more the managed and the professional. Yeah, I think that is a piece of it, but I also think part of that is that speed matters and customers are looking for the additional assistance to take things off, that they may have traditionally done so that they can, they can really get this transformation, this hybrid cloud, getting things moving very, very quickly. There's just so much to be done in terms of data management and bringing information to their end user customers. And they want to spend more time doing that. And so I'm hearing that more, but you are right. There's absolutely, there's absolutely the times where we have a residency service, we, and that has been growing very, very fast. And that tends to be why they ask for it, is because people have either left or are leaving >> Alex, Doug really kind of alluded to an area that I want to probe a little bit. And it's that's, I was talking to Jen Felch recently she's going to be on soon. And the, you mentioned security, Doug, as the top initiative clearly. And the distance between number two is widening, but number two is cloud migration. Now I asked Jen about that, because internally Dell has its own cloud. And I said, how do you interpret that? Or how do you, what's your second priority? She goes, well, I would translate that into modernization. So we're essentially building our own cloud is how I interpreted it. So my question to you is, are you seeing that with customers, how closely do you work with your own IT to take those learnings to your customers? And what does modernization actually mean to your customers? >> Yeah, that's a great question. It's actually the essence of why we're here. Talking to our customers and showcasing what we do within services, what we do within IT. Jen and I talk very often about her roadmap, our roadmap, and we want to showcase that to our customers because it's a proof point, it's a proof point of how they can do the transformation on their own. Do we have a whole slue of products from a services standpoint that are tied with what Jen is doing as well? And that's what we bring to market. So whether that's on APEX, that we announced right here two days ago, the cyber recovery services available now, that's working very closely with our IT counterparts. And we have a whole slue of roadmap with high performance computing, to be announced soon and machine learning operations, all that is to meet the customer needs, and what they're asking for. And if you look at the emergence of needs from a customer standpoint, it goes in a multitude of uses. We have telco customers, they have very specific needs and we're looking to meet those needs. We have the traditional customers, which may be going at a slower speed in their adoption of the cloud, we're there to help them. And we're all about to hybrid cloud. Hybrid cloud is a hundred percent of our strategy. So whether you want to go cloud based, whether you want to be OnPrem or you want to be hybrid, we're there to solve your needs. >> What's the partner story in terms of delivering services, we know that the Dell technologies' partner ecosystem is massive. We know how important partners are to the growth. I think I saw 59 billion in revenue came through the channel last year alone. How do you enable partners to deliver some of those key services that you talked about? >> To leverage the partners for the, on the broader ecosystem for that? >> Yes. >> Yes, well, you're right. We do have a very large partner network and we're very flexible on that. Again, it sounds like we are flexible in everything and we are by the way, for our customers and our partners, 'cause look it is about delivering first of all, how our customers want their service. I do like this idea and we talk about modernization, transformation, digitalization all these things are kind of the same thing about going in and looking about how we're improving the overall infrastructure and these outcomes. And to that end, we work with the customer on what they're looking for. And then we'll either do a couple things with working with the partners. Either we take prime and we'll take that and take the pieces that they can deliver and we can deliver together. But again, it's with the customer in mind of how they want to do that, working with the customer. We do have code delivery services as well. And look, we're very open with our partners about if they want to be prime and then leverage those same lifecycle services we have. What this is about is about getting this transformation and this technology and these so into the hands of the customers in the best way possible. >> So, I could white label as a partner. Could I white label your services? >> We don't have the white label. >> Okay. >> We do have co-delivery. >> Okay. So that's what I could do. I can say, okay, I'm bringing this value. Dell's bringing that value. You're visible to the customer. >> That's correct. >> Which is I presume a benefit to the customer. >> Correct, correct. >> The trust that you've built up. >> Now that gets, just the white label you would say like our ProSeries, ProSupport, ProDeploy, ProManage, all of those things. Isn't a white label, but at the same time our customers especially in the professional service side of it could be the prime, which would be the same thing as a label. >> How are client? This is kind of interesting thought I had the other day. How are client services changing? Do you see the point where, I mean, maybe you're doing it already. It's just a full manage all my client devices and just take that away from me, and Dell you take care of that and I'll pay you a monthly fee. >> Well, yeah, we are seeing that. And one of the things that they like the best about is doing that management, is bringing kind of the AI and the BI to it that we can with our support assist and all of the data that we give back, we're actually able to help manage those environments much better. And in terms of an end to end, keep things updated, upgraded, manage it. But more importantly, what we see when we do have those client managed services end to end, the customers are actually coming back and asking us to help improve their operational performance. And, and what I mean by that is, all of a sudden you'll see things where the trouble tickets are coming in 'cause we're seeing that. And we're actually going back in with that information to help alleviate or improve their operational processes, so that they're able to function and spend more time on their business outcomes >> And reduce that complexity, sorry, Dave. >> No worries. How about the tip of the spear, the consulting piece? What are you seeing there? Are we going through and as we modernize, are we going through another wave of application rationalization, people trying to figure out their digital transformation, what to double down on? What to retire? What to sun set? What's that like? >> Yeah, I think it's similar to the managed service conversation we just had. It's really pivoting to technology. Even in the services space, it was all about our physical footprint. Five, six years ago, our physical capabilities, the number of people, depots et cetera that we had, right now, our customers and even internally what we're pivoting towards is technology. They want to know how are you going to do is solve our problems, whether it's consulting or managed services using technology. Precisely to the point that Doug was making, because they want insights, value add from the services we provide, not just consult for me, not just manage my service, but provide me value added service on top of that so that I can actually differentiate my services, my solutions and that's where we're building, that's what delivering really leveraging technology. You look at the number of software engineers we have, data scientists, the algorithms we're building now inside services. It's really become a technology hub, whereas it used to be a physical hub. >> I'm just going to, oh, I'm sorry please. >> No, go ahead. >> Follow up. >> Where it's really headed is, if you look at this it's going to become this outcome based services. When I talk about outcome based services, it's not managing just the IT infrastructure, that you have to do, you have to modernize and transform. However you want to say that to customers. But in addition to that, they're looking for us to take that information and help change their business models as well, with the data and the and the insights we're getting back. >> Their operating model. >> Absolutely. >> But changing that in the last couple years and pivoting over and over again, to survive and to thrive, talk to us, Alex about the emerging services and how you've maybe a particular customer example of how you've helped an organization radically transform in the last two years to be competitive and to be thriving in this new economy in which we're living. >> Yeah. I think a great example is Dish. If you look at Dish, they're actually launching one of the first Open RAN networks. Leveraging the power of 5G. And we're working very closely with them on the services and solutions to enable them to deliver that service to their customers. And that's a new area for us, a new area for them. So we're actually working together in innovating and coming up with solutions and bringing those to the market. It's a great example. >> Lot of collaboration guys, thank you so much for joining us. Great to see you back in person again after couple years, probably three. We appreciate your time and your insights. >> Thanks guys. >> Thanks for having us. >> Our pleasure. Dave Vellante, Lisa Martin here, you're watching theCUBE's live from Dell Technologies World 2022. Stick around. Be right back with our next guest. (gentle music)

Published Date : May 4 2022

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brought to you by Dell. Guys, it's great to see you in 3D. how we have to get our And it's great to see everybody and how you really stepped and that we have for them some of the stuff at HQ you and all that is housing in one unit, I mean, you could do it with What else is changing in the the services to customers, and the supply chain issues. And that tends to be why they ask for it, So my question to you is, all that is to meet the customer needs, that you talked about? And to that end, we work with the customer Could I white label your services? Dell's bringing that value. benefit to the customer. Now that gets, just the and just take that away from me, and the BI to it that we can And reduce that How about the tip of the Even in the services space, I'm just going to, that you have to do, you have in the last two years to be and bringing those to the market. Great to see you back in person again Be right back with our next guest.

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Allison Dew, Dell Technologies | Dell Technologies World 2022


 

>>The cube presents, Dell technologies world brought to you by Dell. >>No, that, that you guys. >>Hey, welcome back. Everyone. Live here on the floor in Las Vegas with Dell tech world 2022 cube coverage. I'm John for, with Dave Volante, Allison Ducey, chief marketing officer executive vice president of Dell technologies. Welcome back to the queue. Thanks for coming back on. Hey Allison. >>Hey. Hi guys. It's so good to see you. I am just so delighted to be on the cube and so delighted to see you both live and in person. >>So three years ago was the last physical event. A lot of virtual, a lot of, probably some scar tissue to share there, but give us the quick highlights here. The, the show format what's new, what's different. >>So I think one of the things I talked to my team about a lot is we've learned so much over the past couple of years. It's really important as we go forward to carry the best of what we've learned over the last two years, combined with the best of in person experiences that I know we all missed. So things that really people wanna do in person training, connection, the birds of the feather sessions and taking the technology and communications skills that we've developed over the last two years and making the event better as well. So, you know, Dave and I were talking about how do you extend the reach of the event beyond just three days? How do you engage with the global audience? Not all of whom are back to traveling all of the time. And so we think the impact of this event is the biggest and best that it's ever been. And it's not about going back to 2019. It's about the best of the last couple of years and the human connection. I think we've all been missing. >>So I remember last time here, here, we, we asked, we're coming up to state with Ashton Kucher and I told you about my man crush. And now you bring a on Matthew, which was an amazing interview. I mean, I don't really, no, I mean, I love his work, but wow. What a thoughtful and intelligent individual, and you obviously did a great job, you know, carrying that interview. So tremendous. I mean, you, you know him, right? He's like in your >>He's, he's an Austin Guy. He's really committed it to Austin. He's really committed to the university of Texas. We've done a number of things with him together. So we do know him and still, that was probably the most in depth conversation that we'd ever had with him. And it was so much >>Fun. Let me wait. So, okay. So I gotta make you laugh. So at the, after you were done, you said, okay, let's open it up for audience questions. Now I was really intimidated even though I to get up in front of the audience and ask questions, but I didn't know what to ask him. And I figured there'd be a long line of people asking the question. >>There was not. >>So I saw that and I'm like, I don't know what to ask 'em. So I texted my wife and my daughter who love 'em. They're like, all right. All right. And so my wife texted me a question, but it was too late. The, the session had ended. So I'm gonna ask you her question and ask you what, how you think he would've responded and we can >>Refine it. Okay. I'll give it a whirl. Your >>Question was, he's a big proponent of showing up. Okay. I didn't know this. You could ask him about if the definition for him of showing up has changed over time and how does he stay motivated to always show up? And I was like, wow, what a great question. >>That is a great question. And I will tell you as the interviewer, I think lots of people were sort of intimidated. One, one woman even said, this is making me nervous, but here's my question. So as the interviewer, I was looking out at the sea of nobody asking questions, doing scrambling in my head, trying to come up with some more questions, cuz I had already asked all my questions. So I wish you'd been able to get to the stage, uh, get to the mic and ask that question. But here's what I think he would've said. Who knows? Maybe he'll send me a note if I get it wrong. I think he would've said something along the lines of, it's always about being intentional about what's happening in your life at that moment. <affirmative> and so, as he thought about some there's an example he uses in his book. >>I don't remember the name of the movie where he kind of very early in his career where he kind of just winged it and he got to the set and he realized because he was, he thought he was getting over rehearsed. And so he thought I need to go back to the natural moment. And he realized the script was in Spanish and he said, I need six minutes. How is he gonna memorize script in six minutes in Spanish? And I think that was just an interesting example of when he realized that there's a synchronicity between being your natural self and being intentional and being really thoughtful about where you are and what you're doing at that moment. So I think that that intentionality spans his career. It's the moment of interest inspection about where you are in your life and doing brave things like leaving behind a safe, but no longer fulfilling romantic comedy career. So that's what I think he would've said. And >>Bringing that to the moment is where he gets his inspiration. >>I think so. Yeah. >>Yeah. So he's very impressive guy. I didn't read the book yet. It's green light is >>Green lights. Green lights >>Is able the book. So >>I recommend it and I didn't listen to it. I read it. I'm a reader, but I've had many, many, many people tell me that they listen to it. He narrates the book himself. So I think there's some benefit there because you get it truly in his voice. >>Yeah. That's always fun. Yeah. >>Speaking of in the moment, this event has got two things going on in the format you mentioned, but also the content. It is right on point. And a lot of the execs came in Michael and the COOs were both on the cube, interesting poll position you guys have for this. Now you got the marketing angle going on here. How do you throttle this next? What's next? How does it evolve? You got the content, you got the new format, Dell tech world plus digital now combined. What's next? >>I think, I mean, so obviously we are clearly in an inflection point in the technology industry and we've talked a lot about separating the hype from the reality of the day to day of what our customers are doing in their businesses and the problems they're trying to solve. But if you look at what makes us really, uh, I think special and unique is if the, the last number of years we've continued to show up and deliver for our customer tumors, we were there with them over the course of the pandemic. We helped them get their remote workforce up and running and now we're helping them lean into their data center challenges. And I think, for example, the snowflake announcement from earlier this week, this ability to have the best of both worlds and to have your data on premises whilst also benefiting from Snowflake's capabilities. I think that's just a good example of the kind of thing you'll see us do more of, and this intentionality that we're trying to bring to an incredibly complex and fragmented world. So that's what we're doing from a business. And then from a marketing perspective, I think it's just about this stretchy steady drumbeat. It's no longer one moment in time. It is all the moments in time while it's also keeping people's attention. Yeah. Not boring them to death with four hour keynotes. It's >>It's interesting. You know, we, we've been watching you guys for a long time, as you know, and it's interesting. You have such a big story. Now you have the story at the industry positioning of where it is for growth. You also got product innovation, right? Balancing the, the product innovation, which is still evolving. You got edges exploding, the snowflake deal with the new product use cases. There's still the need for the, the nerds, right. So to speak. And then you got the industry leadership, which is happening. So you've got balancing that. How do you thread that needle? How do you tie it all together? How what's, how do you think about that? What's your thought >>Of the things I think is at its simplest. It's not just about what we do. It's also about who we are as a company and you have to do both, right. We have to talk about where we're innovating in our products and our solutions. And it's also really important for us to tell the world who we are and how we show up in the world. And if you think about it, another one of the announcements from this week that I'm really proud of are our solar hubs. And that's a build off of the, uh, solar learning labs working with 25 communities around the world, underserved in terms of access to technology. And so it's, you have to do both sometimes I think in the past we've been just talking about our products cuz we're engineers at heart. And we're proud of that and not talking enough about who we are. I think some companies talk too much about who they are and you're like, well, what do you do exactly? So, you know, the question always is how do you do that? And so there's a believability gap. What we're always striving for is that combination of what we do, who we are. >>So you know, that what we do is really important and there's obviously a lot of very difficult and contentious social issues. Yes. And, and kind of a of follow up there is, is, you know, what's your philosophy on how to handle those? It's presumably what you do, not what you, you say. I mean, you gotta say things as well, and they're gonna be more, you know, we're hearing about it, reading about it, others that are gonna be down the road, how what's your philosophy on how to handle those? >>The first thing is we try to be really thoughtful about what conversations or actually relevant to us. One of the things I watch many companies do is comment on anything, anything, and everything. They sort of run into the fray of the moment and they over comment. And frankly, then I think they don't stand for anything because they're constantly chasing a press cycle, which is pretty vicious and pretty short lived. So we don't think that that serves us. What we do is we look at almost every issue you can imagine. And ahead of time, ahead of time, have the conversation about where are we going to engage? What are the issues that we stand for? And we've got much more intentional, even on our ESG and CSR front, around taking our moonshot goals and making them more practical so that we can be really thoughtful and intentional. Because as you know, at the moment of time, when a crisis hits you, haven't done that work ahead of time. You're probably responding. And you can see that sometimes without naming any names, because everybody knows some of these players are without my even having to say it, someone responding or flip flopping it's cuz they haven't thought about it ahead of time. >>Yeah. And a lot of that comes from the top and the CEO won't stop on Twitter. But so that to me ties in. Yeah. So it ties into the concept of trust. Going back to some of the keynote messages that we heard from Michael you've earned trust in a lot of ways you were there during the pandemic, you know, your products work, et cetera, et cetera, but the way in which you act builds trust doesn't it. And that we've in, I think came across in, in the keynotes. Why such a big theme on trust? I mean you see apple with privacy, doing certain things really doubling down on trust. Can you talk about that? >>I mean, I think it's because it is core to who we are and if you look at the hype cycle around technology, the hype cycle, around companies who can have kind of a moment in the sun and then you find out actually that their business practices weren't very good or they weren't really delivering on the innovation that they were claiming. So they were probably overclaiming at times it has always been core to who we are. What I think we're doing now is just being much more intentional about how important it is to show up that way. That's why I come back to, it's not just what we do, it's who we are and that's why customers choose us. And you hear some of the customer case studies like U S a a like CVS that we use a lot at the moment in time where they needed help managing through the pandemic. We delivered with a consistency that not everybody could provide. And I think provides us the room and the space to really lean into this trust conversation. I >>Love, I love the high level flag. You guys are flying at ESG stores. You're getting in immersed in issues that you're solving for yourselves. So you can understand them and have good positions, but also on digital. Now you have other ways to drive the business. We just started a discord server week before for Dell tech world and already got 8,000 members. And the only thing they really care about about Dell tech world here is what's the monitors, where's the speeds and speeds. Right? They want the speeds and these they're gamers, right? So there's omnichannels everywhere. Right? You have, that's hard, right? So is it a top down? Let, let things fly. Is there intentionality around execution to drive business value? >>I think that, I mean, one of the things that I would say for the company and for its leadership for me personally, is we're generally pretty intentional about most things that we do. I always have an expression that I, I, I don't like to reward a Smith fireman. If the building is on fire, I'm gonna ask you, why is the building on fire? Not, you know, I'll say, are you okay? But then I'll say, why is the building on fire? So the reason I use that analogy is we are pretty intentional about most things that we do. And then you also have to re leave room for innovation because it is a completely different product experience to build an alien where than it is to build server. And yet there's certain standards around how we think about our commitment to environmental goals and sustainability that's consistent. Yeah. So that's the balance that we're always looking for, >>You know, in the isolation economy, we, we learned that we didn't know what was coming next. Yeah. And now in the post isolation economy, we, we learned, you referenced this. We're not going back to 29 team, a rinse and repeat of of 2019 is not gonna work. So I know it's early. You haven't really had much time to think about it, but what have you learned from this event? We were surprised by how many people showed up. What else? >>I was a little surprised by how many people showed up in the fi. And we got a lot of people show up in the final register in the final week or so. I mean, one of the things I think we knew this, but I think we had to learn it a little bit. The hard way. Yeah. Was maybe you don't need four days of two hour keynotes, you know, maybe, maybe people can't absorb that much information. And so I think we've gotten a lot tighter on our messaging and delivering of the keynotes and then allowing people, the space to engage in other that are really important to them, like their own training. They, a lot of people come to this, this event for their own professional development. We should be proud of that and celebrate it. And one of the expressions I use a lot is let's get our inner geek back and provide people the opportunity to do that. And even with our own employees, one of the things that we've seen is just how happy they are to see each our, so leave space for that. >>The face to face matters. It's really valuable in some say, it's the scarce resource now. Yeah. And the digitals augmentation, what have you learned as the standards are, ER, there's no standards they're emerging in real time. What what's popping out as go to, that's gonna evolve as de facto standard digital event kind of hybrid. I >>Think I, I think the short and easy answer is that hybrid Brit evolves as the standard. I don't think anybody sort of like the cloud. Um, I don't think anybody is questioning that you can have the best of both. I think, um, you know, if I taking it out of the realm of events, we are very committed to a hybrid work environment. Just as an example. And this conversation about many companies say you can have flexibility as long as you're here on Tuesday. Well, that's not actually flexibility. That's just pretend flexibility. And so being intentional about, you know, you obviously have to have the conversation with your leader, but we, we are saying, figure out what works for you and work that way. And the reason I went, I took it from events to that example is because that's just one of the many examples of how we're all trying to figure it out. And it's intentionality, it's honesty, it's trust, you know, maybe your job is something that needs to be in person. Great. Then go do it in person. Maybe it's not then don't but have the conversation. So that's, that's how the conversation is sort of >>Maybe it event native, which is the old model. Yeah. Yeah. Hybrid events is there multi-event Daves club super event, >>Multi, multi hybrid events. >><laugh> >>And there actually we do take this show on the road with the Dell tech forum. So it is multi hybrid event. >>By the way you mentioned the team, how excited the team was. I thought it was a great touch at the end of the, of day one keynote to bring all the team members out. That was a really powerful moment, >>You know, to be honest, I loved it when I saw it on paper, I thought this could either be great or so cheesy. I'll be like climbing under my tour and I loved it. And, but even that was a risk where I thought that's fine. Try it. And if it, if it doesn't work, like it's fine, >>Go bigger, go home if they >>Exactly. So I think you see us trying to lean into those moments a little bit more and be willing to take that risk and see what happens. >>Allison always great to have you on the cube. I love your insight. Love your perspective. Final question for you. What are you into these days? What are you watching personally in the industry or in, in your life as we evolve into this next chapter of the generational of the cultural shift? >>I mean the biggest thing that I'm really thinking about is this question of hybrid work and what does it mean to build connection with our employees, with our customers, with our partners, with our broader ecosystem, whilst also having the freedom and flexibility that the last two years have brought us. I mean, I think you guys know, I, I have an odd personal life. I kind little bit of a digital Noma myself and you know, I, in a let's >>Extend the segment, let's >>Go down and in years for past I would not, um, have been able to maintain my life and my job. And that's the power of technology. You just have to look for the downside, which is maybe people need more connection too. So that's an unanswered question. >>Yeah. I knew fabrics are more urging my minds. Very clear. Yeah. Allison, great to have you on again. Pleasure having, Thanks for having us here in the queue. We really >>Appreciate it. We always love having you at Dell tech world. And it's great to see you personally. Thanks >>Executive vice president CMO Dell technologies here in the queue. I'm John for Dave LAN. We'll be right back with more after this break.

Published Date : May 4 2022

SUMMARY :

Live here on the floor in Las Vegas with Dell tech world 2022 cube coverage. so delighted to see you both live and in person. The, the show format what's new, what's different. So I think one of the things I talked to my team about a lot is we've And now you bring a on Matthew, which was an amazing interview. And it was so much So I gotta make you laugh. So I'm gonna ask you her question and ask you what, Refine it. And I was like, wow, what a great question. And I will tell you as the interviewer, I think lots of people were sort of intimidated. It's the moment of interest inspection about where you are in your life and doing I think so. I didn't read the book yet. Green lights. Is able the book. I recommend it and I didn't listen to it. Yeah. Speaking of in the moment, this event has got two things going on in the format you mentioned, but also the content. a lot about separating the hype from the reality of the day to day of what our customers are doing And then you got the industry leadership, which is happening. And so it's, you have to do both sometimes I think in the past we've So you know, that what we do is really important and there's obviously a lot of very difficult and contentious And you can see that sometimes without naming any names, because everybody knows some the pandemic, you know, your products work, et cetera, et cetera, but the a moment in the sun and then you find out actually that their business practices weren't very good So you can understand them and have good positions, And then you also have to re leave room for innovation because And now in the post isolation economy, we, we learned, you referenced this. I mean, one of the things I think we knew this, but I think we had to learn it a And the digitals augmentation, what have you learned as the standards are, ER, there's no standards they're emerging in real time. And so being intentional about, you know, you obviously have to have the conversation with your leader, but we, Maybe it event native, which is the old model. And there actually we do take this show on the road with the Dell tech forum. By the way you mentioned the team, how excited the team was. You know, to be honest, I loved it when I saw it on paper, I thought this could either be and be willing to take that risk and see what happens. Allison always great to have you on the cube. I mean, I think you guys know, I, I have an odd personal life. And that's the power of technology. Allison, great to have you on again. And it's great to see you personally. We'll be right back with more after this break.

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Cheryl Cook, Dell Technologies | Dell Technologies World 2022


 

>>The cube presents, Dell technologies world brought to you by Dell. >>Okay. Welcome back everyone. Day three of Dell tech world cubes live coverage in Las Vegas are down on the floor live event hybrid event as well online. If you're interested in seeing some of the replays, I'm John furrier with the cube with Dave LAN next guest, she cook senior vice president global channel at Dell tech know is Cub alumni. Great to see you in person. >>Thank you. Great to see you both in, in person. How >>Are you? We had a virtual virtual last year, but this year in person, a lot of action, a lot of big announcements. The big story is the snowflake deal. You're seeing the new architecture by design multi-cloud by design of variety. Everything. Cyber is huge. Now the partners are playing a huge role. So the notion channel and partner value add is really at an all time high. Could you share your, your thoughts on where you see it, where we are today and where's it going? >>Thank you. I absolutely couldn't agree more and I'm an optimist by nature, but I actually think the timing for the partner community and the partner ecosystem en large has never been brighter. So a lot of the themes we've been discussing is just the inherent complexity that our customers are trying to navigate through multi-cloud and multiple business models, consumption models that is so uniquely well positioned for what our partners do. So our partners help navigate those complexities for our customers. They bring a lot of expertise in not just infrastructure in multiple stacks and workloads, but also in verticals and industry expertise. And everything's moving use case workload industry centric. And I think our partners are incredibly well positioned. >>You know, you know, the game still remains the same, but the world changes in indirect and partner relationships. And, you know, we use words like ISV VA, a reseller at the end of the day, they're helping customers with solutions and the game has changed. Could you share your thoughts on what's different now because we're seeing a rise of more managed services plugging into your, your relationships and the value you guys bring. So it's still the same game value creation, helping customers making money. >>Absolutely. And I think, you know, the one trend that we're definitely seeing is everybody is overwhelmed with the complexity. And I think we all can acknowledge that one size doesn't fit all for every workload, whether it's a deployment model in a public cloud on premise, a private cloud, some customers wanna go asset light. How do I put, put it in a co-location facility? So customers are in charge right now. It's actually about their choice. And what we're trying to do with a lot of these partnerships and announcements is really enable and empower our partners to be able to meet their needs and offer the right solution for what they have, where they need to need to spend it. And I just think it's an incredible opportunity and the lines are blurring frankly, in the ecosystem. So many of these partners are participating in multiple business models already. So our notion of an MSP, a CSP, a reseller, it's kind of, yes, they're all doing it. <laugh> it's >>Called cloud. John John mentioned the snowflake deal. I wonder if you could talk about that a little bit in the, in the old days, it would've been Dell go into snowflake saying, Hey, your software can run really fast on our box. Yeah. You know, so we should go to market and do something together. It's a totally different dynamic. Now can, can you explain kind of how that deal came about and what the dynamic was like? Yeah. >>We're actually really excited about the snowflake partnership because I think it's a fabulous example and an expression of what the true partner ecosystem can represent. And what it really showed is we've got out a fabulous piece of technology and so innovative with snowflake in their analytics platform. And it was, cloud-based only, we have a lot of customers that for sovereignty reasons, security reasons, policies, what have you that have a lot of on-premise on Dell storage, quite frankly. So what this partnership enabled was the ability to export and take data off premise into their cloud for analytics and get it back. But as importantly for their customers, it now gives them the ability to take their IP and their snowflake analytics platform on premise to where the Dell storage is. And that's an incredibly strong example of how a, it's a really strong win-win partnership between Dell and snowflake, but it's a great win for our partners and customers to be able to leverage the best of both IP where it's appropriate. >>Oh. And by the way, to run really fast. Absolutely. But completely different discussion and dynamic in terms of going into that deal. Interesting. >>Absolutely. Absolutely. So >>That's a good example of the services that are emerging. So also highlights that that didn't exist before that, that use case. So as partners come in and want to make more money, there's tons of margin for them to build solutions and they're in multiple business models. Can you give an example of some of the hot trends? Is it as a service? Is it what models do you see kind of like evolving as kind of like the lead play for most of the, >>I, I would say, you know, the reason I think our partners are so incredibly well positioned is like some of our strongest partners. They all have relationships with the hyperscalers too. So they have practices built around AWS and as Azure and the like, and right now workloads can't live in one single place partner are so uniquely well positioned to advise and counsel their customers and do all the value added services you mentioned on where is the best fit in place for that workload. And what we're aiming to do is empower those partners and give them consistency in operating experiences, management experiences. So though that no matter where the data or the workload goes, those partners deep investments in their skills and their expertise is leveragable and extendable across wherever it lands. >>Yeah. Cheryl, we always have great conversations around the channel, the relationship and the value opportunities for them to make money and serve customers. But I wanna get your thoughts on, on what's just happened over the past three years, the pandemic has really shined the light on the value of partners, um, in, in, in a time where everyone's working at home and, and COVID has happened with the pandemic partners stepped up. Oh, and so can you share what was some of the highlights and, and, and different success trends you saw at the pandemic? Because they had to move fast with technology, people who weren't on the front end had to catch up fast, but yet were handicapped by the, by the pandemic. >>Yeah. You know, it's really revealed just so many inspirational stories actually. But I think what we learned and what we saw is PA partners are local partners are intimate with customers. They understand their business and they understand their need. And then when they leaned into a relationship with Dell, it was everybody focused on the customer. And at first it was business continuity, right? I mean, resiliency, how do we do it? How do we enable them to get their worker productive and working remote? And I think customers just needed help and they reach local, right. And the partners that are there have the expertise, as we know, it's not the first time they've done these deployments and they had the reach and scale. And I honestly think some of the joint success we enjoyed through that crazy phenomenal period <affirmative> is frankly, a Testament to let's just stay focused on the customer. I think our supply chain showed up, frankly. I think we helped navigate that and be responsive, but the opportunity was incredible. >>I heard people say the internet and partners saved, um, companies from going under with the pandemic. Can you give an example of, of what's changed for Dell because you who has had to rely on partners, what new learnings and changes came out of the pandemic because they had to solve the problems fast for customers. Did it change how you operate and how you run your business? >>So well, I'll tell you, I mean, I'll give you a real world example. What we kind of mobilized real quickly was all about digital selling and virtual selling and digital demand creation. And, you know, nobody could hold an event anymore and that's the way we all build pipeline and drive demand. And we have learned at a necessity how productive and efficient virtual opportunities can be. And we can also learn when, you know, Michael calls it zoom airlines, right. That we were on, you know, we could take our best experts and our most technical resources and engage them in five or 10 customer engagements. We opened that to our partners. We took our executive briefing center, made that virtual and all of that just unlocked the ability to one, meet the demand. And then as we've learned, we were just describing, I think it's gonna be hybrid. You know, some of those lessons learned and how fabulously efficient they were, are gonna continue. And we can't wait to get back in person too. It really makes >>The digital piece really work. We're calling it cube plus digital on our side, but we're now integrating digital. You have to have that first class citizen digital into your physical operations. >>Absolutely. We called it digital first. And I think, you know, we have so much evidence and data on buyer behavior changing. You know, the two years we all spent at home, we're all bringing, you know, our all online preferences to our B2B life and existence. And people want that simplified, elegant, responsive experience even where we are now. And we learned through the pandemic, frankly, that, you know, the MDF resources we extended to our partners, the work we did on digital activities was far more profit efficient. The returns are, I mean, the evidence speaks for itself. So it's phenomenal partner >>Partnership by definition implies a two-way relationship. And so what's your secret to scaling partnerships and making sure that you can give all your partners the attention, maybe not equally, obviously there's tier, but what's your, what's your trick there? >>Well, I think, you know, one size doesn't fit all. And I think that applies to our partner ecosystem. We've been talking about deployment models and clouds, et cetera. And we're gonna have a traditional partner program where we're gonna have coverage and resources and some of our largest partners. But then we lean into ISV relationships, distribution relationships that help extend and cascade the experience with Dell, our training and enablement the opportunity. And I think one of the trends we're also seeing is we're gonna have multiple partners engaging on single opportunities and that's where they're gonna play to their strengths. And we're gonna continue to have to enable that, you >>Know, that brings a good point. Just wanna riff on this real quick, if you don't mind, the local angle that you mentioned partners are local, um, partners are servicing. They're changing with you. Look at the edge. Jeff Clark was talking about the future, how the edge, uh, and data is so important and new personas like data engineerings, emerging data as code Caitlin was talking about you can't get more local than a 5g tower with absolutely with boxes there. And if you look at the hyperscalers trying to do these regional, uh, areas, Dell's actually positioned well with their partners to actually do what you've been doing, all your, all your, the company's history, deploying solutions, absolutely. At the edge. Absolutely. Which is essentially the customers, your reaction to that. Well, >>Like I said, I'm so bullish on the opportunity for partners going forward, but specific to edge, if you look at our OEM business, for example, there's a lot of edge solutions and deployments that have been conducted through that business. Our partners participate in our OEM capabilities and resale capabilities today that I think is only gonna continue. And if you look at almost as a 'em from all the way to custom design and embedded solutions that we can do up to, and including just working with ISVs, where we can help build purpose built technology around their software or the telcos as we've discussed, that's a great example of where we're gonna build purpose built hardware that actually has commercial applications that we've opened up more locally. So I think this edge >>And, and the deliveries there, >>Absolutely. And it's inherently use case centric. So when you start talking edge year by default, kind of into an industry, vertical conversation, and the unique opportunity for the win-win in partnership is really leveraging what we do well, which is horizontal consistency scale with their vertical industry, intimate expertise, it a nominal opportunity in a win-win. So >>You'll bring engineering resources to, for example, a retail, uh, opportunity that is a large enough Tam that you can go after and multiple partners can add value along the way. Absolutely. >>And because of our strength, our scale, our market share our presence. We're an attractive partner for a lot of ISVs to partner with. So when you think of the ecosystem partners, wanna partner with people that have strong partnerships. So when we have more snowflake like partnerships and we build out capabilities where we're putting services in AWS and the hyperscalers, and we have traditional relationships with Alliance partners and resellers it's compelling, and ultimately partners and customers are all trying to simplify the number of vendors they're working with. You can come and work with Dell across a large continuum of both portfolio and services. >>I think about three years ago, when we were in person with Dell tech world 2019, it was the same message core, um, cloud core edge. Yeah. And now with edge is everything in was part of that. So interesting. In fact, Chuck whi on his keynote said, um, multi-cloud by default multi-cloud by design. Absolutely. You might want to add in your commentary edge by default converting to edge by design >>Edge by design. I think, you know, Michael used to, to a statistic that I think it's, it's selling out of the data center. Right. You know, know we've seen this trend on having to sell to the line of business as opposed to the it department that inherently pulls you to the edge. And I think Michael said, even with the hyperscalers, there's 600 data centers in the world for all of 'em there's 6 million cell towers. And each of those are an opportunity to have these micro little mini edge deployment. >>I'm smiling because Dave and I have been saying for years, the edge data center is the edge. And now we have edges being data centers. Now you have data centers aren't going away. They're actually expanding, multiplying. Exactly, >>Exactly. <laugh> >>What is what's on your mind these days? What's what are you into, what are you watching and trends what's, uh, what's in the network that you like in terms of partners, what are some of the things you wanna share with the folks out there that you think's important to watch? >>I, I think the fascinating thing I see is this notion of multiple partners engaging and how do we get that simplified? How, you know, what's our role? How do we help enable that? How do we help orchestrate it? Because the market's moving so fast and the need, frankly, for time to revenue, time to competitive advantage, customers need us all to kind of work better together on their behalf to help solve those SIM. So I'm fascinated with this idea of what used to be a competitive or a Cooper competi is now a partner. And we're all actually kind of looking at things with a little longer term vision and should with the customer's outcome in mind. And frankly, that is just unlocking so much opportunity for multiple partners. So it's less about the traditional landscape of is it can competitive or complimentary. There's so much opportunity for everybody now. It's like, how do we just lean on each other and play to our own strengths to be able to satisfy the opportunity quickly? >>It's like a partner operating system absolutely. Coming together. Yeah. How about business performance? How's the scorecard look for you guys on the business side doing well. >>Oh, you know, we just, we couldn't be more delighted and humbled who would've the coming out of the last couple years, you know, Dell would've had record performance. So when our earnings and we closed our fiscal year, we're using adjectives like historic epic record breaking <laugh> and the partner performance inside those results is just phenomenal. It's growing faster than the overall business. And I think continue. So I see incredible consistency globally consistency across our whole partner ecosystem, whether that's traditional channel OEM alliances. And I'm frankly just see that continuing a hundred billion. I think the market's coming to them hundred >>Billion growing at 17%. You can't do that without partners in an ecosystem. Absolutely. >>And the partner of business for us right now is 59 billion. It's pushing 60% of Dell's revenue. >>It's only gonna get better, I think, faster. >>So I think that's gonna continue. >>Well, sure. Always great to chat with. You're awesome. Glad data insights. Thanks for sharing the update and the partner and more. Yeah. We'll have you on our digital program this year. We'll get you back on. Absolutely. >>Well, thanks for being here and it's fabulous to be back in person. Great >>To see you. Oh, great. To have you share cook SVP of global partnerships and channels at Dell technologies. Q we right back with more coverage after this short break.

Published Date : May 4 2022

SUMMARY :

Great to see you in person. Great to see you both in, in person. So the notion channel and partner value add is really at an all time high. And I think our partners are incredibly well positioned. You know, you know, the game still remains the same, but the world changes in indirect and partner relationships. And I think we all can acknowledge that one size I wonder if you could talk about that a little bit in the, We're actually really excited about the snowflake partnership because I think it's a fabulous Oh. And by the way, to run really fast. So Is it what models do you see kind of like evolving as kind of like I, I would say, you know, the reason I think our partners are so incredibly well positioned is Oh, and so can you share what was some of the highlights and, and, And the partners that are there have the expertise, as we know, it's not the first I heard people say the internet and partners saved, um, companies from going under with the pandemic. That we were on, you know, we could take our best experts You have to have that first class citizen digital into your physical operations. And we learned through the pandemic, frankly, that, you know, the MDF resources we extended And so what's And I think that applies to our partner And if you look at the hyperscalers trying to do these regional, And if you look at almost as a 'em from all the way to custom So when you start talking edge year by default, kind of into an industry, opportunity that is a large enough Tam that you can go after and multiple partners can add value along the So when you think of the ecosystem partners, And now with edge is everything in was part of that. And I think Michael said, even with the hyperscalers, there's 600 data centers in the world for all And now we have edges <laugh> And we're all actually kind of looking at things with a little longer term vision and you guys on the business side doing well. And I think continue. You can't do that without partners in an ecosystem. And the partner of business for us right now is 59 billion. We'll have you on our digital program this year. Well, thanks for being here and it's fabulous to be back in person. To have you share cook SVP of global partnerships and channels at Dell technologies.

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Jules Johnston, Global Channels, Equinix | Dell Technologies World 2022


 

>> Announcer: theCUBE presents "Dell Technologies World," brought to you by Dell. >> Hey, everyone. Welcome back to theCUBE's coverage of day one of "Dell Technologies World 2022" live from the Venetian in Las Vegas. They're excited. I dunno if you heard that, a group behind me very excited to be here. Lisa Martin, Dave Vellante. We're very pleased to welcome Jules Johnston, the SVP of channel from Equinix. Jules, welcome to the program. >> Thank you for having me. I appreciate it. >> And those people back there are very excited, if you heard that big applause when we went live. (Jules laughing) So the vibe here is fantastic for the first live "Dell Technologies World" since 2019. A lot of people here, this Expo Hall is packed. A lot of momentum here, but there's also a lot of momentum at Equinix. Talk to us about what's going on. >> Well, so many exciting things for Equinix and this partnership of Dell sort of gives us a chance to share that with partners here throughout the conference. So we are very excited, as you said about and we just were named to the Fortune 500 this year, 77 quarters of growth consecutively. But underpinning that is having made huge investments in what is the world's largest footprint of global data centers, 240 of them on six continents in 66 markets but then interconnecting them. So they have the connections that Dell customers need to the clouds. They have the connections that they need to all of the future SaaS providers. So that foresight to put together that interconnection network across our footprint has set us on the path we're on today, which we're very grateful to be at in. And really, the things that are happening with Equinix and Dell together couldn't be more of the moment. >> Talk to me about the last two years. The moments of the last two years have been very challenging >> They have. >> For everyone. How has the partnership evolved in that time? >> Well, we, together, Dell and Equinix, what we're doing is really helping our shared interface customers navigate the complexities of their digital transformation. And digital transformation is hard. It's not a one and done and it's not an overnight solution. And so, what we are doing is partnering with Dell to think about putting a dedicated Dell IT stack in an Equinix data center to give customers that sovereign adjacency so that they can have that security proximate to all the clouds and everything else they need to participate in the ecosystem. And then pairing that with these interconnected enterprises. So, Dell and we are helping customers then be able to have some of their solution on-prem, some of their solution in the cloud, access public clouds and use that collectively to define what we're calling the intelligent edge, together. And that intelligent edge means so many different things to customers but it is really our honor to work together with Dell to help each customer define that for themselves. >> Equinix is an amazing company. Like you said, it's... I didn't realize it was that many consecutive quarters but it's a 60 billion plus market cap. If you look at the stock chart, it'll blow your mind. Really incredibly successful. And part of the reason... It's funny, 10, 15 years ago, people thought, well... Or, 10 years ago, anyway, the cloud is going to hurt companies like Equinix. It was the exact opposite. And that's because Charles Phillips used to joke, "Friends don't let friends build data centers." >> Yes. >> And it's not a good use of capital for most companies, unless you're in the data center business. Now, of course, you have some of your own as a service offerings. >> We do. >> What's the overlap with Dell? How do they compliment each other? >> It's a good question because... And we get that. Are you and Dell in fact competitors? No, we see them as wholly complimentary. And in fact, we're working with Dell to bring to market things like something we call PowerEdge, which involves their servers. And PowerStore, which involves their storage, and then VxRail, which is really the hyper-converged infrastructure. And those are just a few first of a series of offerings we expect to bring to market with Dell. And if you think about Metal, and it's Equinix Metal that people sometimes think is a competitor, but what Metal does for customers is it really allows them to advance, have the equipment placed in our data centers so that they can access that capacity and according to spikes or needs that they have. That equipment in our data centers that's there for them to avail themselves of that capacity is most often Dell equipment. So we are really doing and executing that bare Metal as a service together. >> What are some of the things that you're hearing from your partner community, in terms of the partnership with Dell? Partners must be excited, the momentum there. What's going on in the partner community? >> So, that's what's near and dear to my heart since that's what I'm responsible for, Equinix's global partnerships. And they're just very excited about what we're doing with Dell. And to be honest with you, all of our top partners are also top partners of Dell. So it makes sense that we bring it together. So, big categories of partners like the world's largest global network service providers, some of whom are here and who we'll meet with, AT&T, Orange Business Services, those folks in addition to the world's largest global systems integrators, Kendra, Deloitte, Accenture, WiPro, DXC. All of these are partners that Dell and we will meet with together to further our, what we call Power of Three, that together we're better. Because as much as Dell and Equinix are delivering, the customers most often don't have the experience they need to execute it without a partner. So they are relying on those partners to take what we are doing and make it their own. And so, they're excited about it. You see, it's a big opportunity for them from a... Of revenue services and an opportunity for them to step into a next level trusted advisor status. So partners are excited and we're going to be spending a lot of time with them the next few days. >> Do you see Equinix... 'Cause these partnerships are not bespoke partnerships. It's an ecosystem that's organic and evolving and growing. Are you a dot connector in a way? Can it be a flywheel effect in your ecosystem? >> Well, so our ecosystems that we provide, wide range of those from high frequency trading to connected cars, to the internet of things and content providers, we do see it as our role to the 10,000 and growing customers that are in our 240 data centers on six continents that provide those ecosystems. It is our mission to continue to grow that, enrich it, because that does differentiate us greatly from another data center provider. And it's the combination of the ecosystem that you'd find and the people you can connect to at Equinix. And then also the leverage of our fabric in order to be able to access your future needs. >> And it's a lot of technology underneath these. It's that first layer one, I guess, if you will, of the data center, right? And so, a lot of your customers or your partner's customers, they just don't want to be in that business as we were saying before. I mean, it's just too expensive. The power requirements are going through the roof. So you got to be really good at managing power. >> You do. In fact... So first of all, you're right. It's extremely difficult for them to also be able to make that commitment to keep a data center they would manage themselves at the level that Equinix is able to invest. So it's very difficult for people to do it themselves. But even show... Another point you mentioned actually about the power, is near and dear to our hearts because Equinix is super committed to sustainability. And so we've made a commitment to wholly renewable energy. And it's something that we talk a lot about how we also help partners like Dell meet their initiatives. So partners like AT&T meet their connected climate goals. So we are actually using that and coming together with Dell on that story, and then helping to amplify that with our partners. >> And that's... How do you do that? That's putting data centers where you can cool with ambient air. Is it being near the Columbia River? What's your strategy in that regard? >> On sustainable... I have to be honest to you. I would be out of my depth if I didn't say... >> This is the high level, yeah. >> So we are deploying some of the latest technologies about that and then experts people who, all they do is really help us to reduce the carbon footprint and be able to offset that, be able to use solar, be able to use wind, be able to take advantage of that. And then also to navigate what's available when you're in 240 locations on six continents. It's not the same options to reduce your power consumption and your burden are different in Africa as we just discovered with our main one acquisition than they are in India or than they are in other parts of the world. So it is for us a journey, and we've been assembling a lot of the talent to do that, >> But you're so large now, even a small percentage improvement can really move the needle. >> And I think because we are the largest, it is incumbent upon us to really set the standard and be committed to it. And we do see other people following, which is a good thing for all of us. >> Well, how important is that in your partnership conversations. That partners have that same focus and commitment on ESG that Equinix has. >> Partners care a lot about it, but customers ask us both all the time. We increasingly see a portion of an RFP or scope of work asking, "Before I decide to go with Equinix and Dell, tell me how you're going to impact the environment. Tell me about your commitment." And so, we are committed to it, but customers are demanding it too. >> So it's... >> Where do you... Go ahead please. >> Oh, I was just going to say, it's coming from the voice of the customer, which Equinix is listening to, we know Dell is listening to it as well. >> I'm sorry, one more time. >> That the sustainability, the ESG demand is coming from the customers, as you were saying. >> Both. I mean, we want to do the right thing and we've made commitments to it, but our customers are holding us accountable to it. And sustainability is now a board level priority. It is for us. And it is for companies like Dell and it is for partners and customers. >> It really is... It's up there with security in terms of the board level conversation. Where do you want to see the partner ecosystem in the next let's call it three to five years. In your business you can look out that far. >> Well, I think that our partners and by that I mean Dell's and our mutual partners, We've been listening to customers with Dell to deliver a flexible set of options for how customers would consume Equinix and Dell. So our partners are going to be integrating a variety of those in order to meet the customer where they are in that journey. Whether they want to buy Apex as a service, whether they want to buy Equinix Metal, whether they want to have a partner put together bespoke, do-it-yourself combination with other services. I mean, the customers are going to demand a choice of options. I think partners are going to embrace multiple versions of that so that they can to meet the customer where they are and take them. >> Well. That's incredibly important these days to meet the customer where they are, the customers have a lot of choice. >> It is. >> But everything that we're all doing is for the customer ultimately at the end of the day. >> Yes, it is. And you know, the customers are getting savvier, but we are all still early in this journey as far as the edge. I think we are all still grappling that. Right now we like to say that as customers are looking to define that, the footprint that we offer together with Dell gives them an awfully robust set of choices for now. And then we want to continue to invest and expand to be wherever they need us. >> Well, that's the thing about your business? It's optionality. I mean, the cloud has a lot of stuff, but you can't get everything you want in the cloud. >> Jules: You can, >> And you can put anything in your data center. That's IT. >> You can, but you may not know what you need yet. And so that's one of the things we spend a lot of time having our solutions, architects and our sales to people together, but they'll talk about future proofing, their strategy. So future proofing, that combination of on-prem and in an Equinix data center, and maybe some public and future proofing, leveraging our fabric so that they might elect different SaaS space services or cloud-based services a year to five years from now than they are even thinking about today. And, they may expand their edge over time, because they may see that as at the customer end point. Today, most businesses are still using a footprint like ours as their edge, but that could change. And so we want to be there when it does. >> Yeah. That's a great point because you don't want to necessarily have to rip it out every co couple of years. If you can have an architecture that can grow. Yeah, sure. You might want to upgrade it. >> Well, and that's one of the most appealing things about services like Metal where they also do prevent that sort of rip and replace, but they also help people navigate the supply chain shortages that are going on right now. So this has been a trying two years for supply chain shortages. And being able to take advantage of Dell equipment already staged at an Equinix data center and partners can then bring their customers a quicker immediate response. >> Have you also seen this? You mentioned the supply chain shortages, some of the many challenges that we've experienced in a last few years. How much of a factor has the great resignation been? The labor shortages, the cybersecurity skills gap, on folks coming to Equinix saying, "Help, we don't have the resources here to do this ourselves." >> We have been fortunate to be... If you're asking me how the reservation has affected us as a company. >> No your customers. >> Oh customers it has. Oh, okay I get it. So it is a challenge for them, but it's an opportunity for our partners. So what I see there is it's been challenging for customers to hold onto that talent, but partners are filling that gap. And we with Equinix being forced to hold onto a lot of our best and brightest. And so we put them together with our partners and we try to help customers fill those gaps. >> Well that's the most important thing, filling those gaps. >> You ever been inside one of these ultra modern data centers? >> I have not, not yet. It's pretty cool, isn't it? >> Have you ever had a tour of one? >> I've never had a tour of an Equinix data center, but I've seen some modern data centers that will blow your mind? >> Well, they come with all the requisite biometrics and man traps and all of the sort of bells and whistles that are actually the first slay of physical security, but then once you get into the data center, then we get into the virtual and the digital security that you would expect. >> Yeah, it's good. And you know, it's not like you drive by the data center, and there's a big sign that says, here's the data center. They're trying to stay a little hidden and then like getting in, it's like getting into Fort Knox. It's probably harder. And then, but then the it's like this giant clean room. It's amazingly clean and just huge. It'll blow your mind. >> And inside the data centers, all the world's networks come together and peer, and then we have inside their, the most direct roam reps to the cloud. So you would expect there's a lot of wires and pipes running very neatly through a very secure clean... >> Cooling systems and power systems that are just... >> Pristine environment for sure. >> Amazing engineering. >> It is really. >> We need a tour. >> Do you let people tour your data center? >> I will bring both of you on a tour. >> Awesome. >> Be my guests. >> I would love to. Great. >> Sounds fantastic. Would love to. >> We'll bring a camera. (laughing) Oh, no, we're not allowed. >> Not today. >> No phones, no phones sequester. So what are some of the things that you're excited about seeing and hearing the next couple of days as this is the first time we've all gotten to be together in so long? >> We are excited about the conversations that we're going to have, power of three that I was talking about. So, we really pride ourselves on having that combination add up to more to benefit the customer. And so this will be sort of a coming out party of sorts. Equinix and Dell will meet with almost 20 different global partners that are really important to both of us. So I am most excited about those conversations and about the education I'm going to get on the ways they're thinking about integrating it differently, because that is good choice for the market. That is good choice for the customer set, for the enterprises out there. So that's what I'm most excited about. >> Awesome, sounds like tremendous opportunity, lots going on this week. But thank you for coming on Jules, >> Oh my pleasure, thank you. talking about... >> How Equinix and Dell better together, the way that your channel partner program is growing and of course the momentum of the company. Can't wait to see what happens next year. >> Thank you. Thank you. Well, we will aim to deliver and thank you again for having us. >> Thanks Jules. >> Our pleasure. For Dave Vellante, I'm Lisa Martin and you're watching theCUBE's live coverage day one, "Dell Technologies World" live from Las Vegas. Stick around, we'll be right back with our next guest. (slow upbeat music)

Published Date : May 4 2022

SUMMARY :

brought to you by Dell. Welcome back to theCUBE's Thank you for having me. So the vibe here is fantastic So that foresight to put together The moments of the last two How has the partnership so many different things to customers the cloud is going to hurt And it's not a good use of and according to spikes in terms of the partnership with Dell? the experience they need to and evolving and growing. and the people you can of the data center, right? and then helping to amplify Is it being near the Columbia River? I have to be honest to you. lot of the talent to do that, can really move the needle. and be committed to it. Well, how important is that "Before I decide to go Where do you... it's coming from the is coming from the customers, and it is for partners and customers. it three to five years. so that they can to meet the customer to meet the customer where they are, for the customer ultimately the footprint that we I mean, the cloud has a lot of stuff, And you can put anything And so that's one of the have to rip it out every And being able to take advantage on folks coming to Equinix saying, We have been fortunate to be... And we with Equinix being forced Well that's the most important I have not, not yet. that are actually the first And you know, it's not like the most direct roam reps to the cloud. systems that are just... I would love to. Oh, no, we're not allowed. and hearing the next couple of days and about the education I'm going to get But thank you for coming on Jules, Oh my pleasure, thank you. and of course the momentum of the company. and thank you again for having us. and you're watching theCUBE's

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JJ Davis, Dell Technologies | Dell Technologies World 2022


 

>> The Cube presents Dell Technologies World brought to you by Dell. (crowd murmuring) >> Welcome back to Las Vegas. It's The Cube live at Dell Technologies World 2022. This is day two of our coverage Lisa Martin, with Dave Vellante. We've had a lot of great conversations all day today half a day yesterday. We've got another great conversation coming up about ESG environmental, social and governance. Please welcome JJ Davis, the Chief Corporate Affairs Officer at Dell Technologies. Welcome to the program. >> Hi, thanks for having me. >> Hey, hey. >> It's great to be here. >> ESG is a very popular topic. >> Yes. >> It's one thing to talk about another thing to actually have a plan, have a strategy, have those 20, 30 moonshot goals and implement. Talk to us about what ESG means for Dell Technologies and some of these great things, that you have going on. >> Absolutely. So you said it, I mean it can be acronym soup. When you think about, is it social impact? Is it corporate social responsibility? Is it ESG and the beauty of having an environmental social governance strategy is we now are bringing ESG much closer to the corporate strategy and how we meet the needs of all of our stakeholders. So I'd love to just back it up for a minute and think about the purpose of Dell Technologies is to create technologies that advance human potential. Our vision is to be the most essential technology company for the data era. The way we do that is we're growing and modernizing our core businesses like PC servers and storage while we're building the technology ecosystem of the future. Well guess what? ESG is embedded in all of that because the future is more sustainable, built by people that represent our customer base with a workforce that is more diverse and a workplace that is more inclusive. We put human rights and the needs of people at the center of what we do as well as the needs of the planet. And when I get to put together purpose planet and profit and bring that strategy together in partnership with so many leaders of across the company and meeting the demands of our customers. ESG is just a part of the way we do business now >> It's part of the DNA. >> Yeah. >> Talk to us about some of the key priorities from a climate perspective, for example. >> Sure. >> What are some of Dell's key focus areas where that's concerned? >> So when we think about our ESG priorities as a whole there are four climate, circular, economy, diverse workplace and digital inclusion. And so within our sustainability pillar of our strategy or the E, we are committed to being net zero across scopes 1, 2 and 3 emissions by 2050. We are revamping our product energy goal right now to relaunch that. When we think about our customers 95% of our big customer RFPs ask about sustainability and our commitment and what we'll be doing to help them because they're going to be reliant on technology to meet their own sustainability and climate goals, whether it's green IT or IT for green and they're going to really be looking to us to help them. >> You know, I love this purpose planet profit. >> Yeah. >> You and I have talked about this a little bit. It's actually good business. Explain why ESG is good business? >> Well, I mean, used to social impact kind of sat off to the side. We might have been called do gooders or people that are passionate about things that maybe don't align to the corporate strategy. And now when you think about business round table and Michael Dell as a member and they came out with their purpose of a company statement it'll be three years in August to really redefine the purpose of a company to meet the needs of all stakeholders from employees, to customers, to shareholders as well. And so we know that new hires and new buyers demand more of their employer and of the companies they buy from. They want their own personal values to align with that of the company they work for or buy from. And so now we need to the needs of our business commitments, but also if companies don't take a leadership role, we're screwed, we're not going to be able to reverse the negative impacts. So climate change and technology plays a big role. >> Yeah. "The earth gets the last at bat," as they say. >> Yeah. >> From an accountability perspective that you mentioned 95% of RFPs are coming in and customers are looking for- >> Yes. >> Dell Technologies's commitment to ESG. Talk about the accountability to your customers to all customers where ESG is concerned and how is it measured? >> Sure. So we've been spending a lot of time over the last year, year and a half on the G of ESG the governance. And so we have been doing this for a couple decades really moving the needle on social impact. Michael talked about it in his key note, that this is in our DNA like you said. But now we have to be able to really measure. You can't manage what you can't measure. We have put a lot of governance around, what do we disclose and why Michael Dell is an active participant in the world economic forum, common metrics project because, you know, there's too many metrics and frameworks to know what companies need to be measuring and how we hold ourselves accountable and what we ultimately report to our shareholders. And so there's a lot of work to get more clarity there. You're seeing the SEC put out new rules around climate and human rights. And so when you start to get regulated that changes the game in terms of how transparent you need to be. And then what are the third party assurances that you need to have to validate the data that you're reporting on? We do have an annual ESG report that comes out every June where we report across several moonshot goals across sustainability, inclusive culture, transforming lives and ethics and privacy. Then we have sub goals. There's probably about 25 in total. And we're going to tell you our stakeholders every year how we're doing against our 20, 30 commitment. And I think it's that level of transparency and measurement that we have to hold ourselves accountable to and our customers do as well. >> Can you share a little bit about where you are on the 2030 moonshot that was announced about a couple years ago at the beginning of 20, yeah, towards the beginning of 2020. Where is Dell on the that, what's your moonscape look like? >> Yeah, sure. So we are announcing our update from calendar year 21 in June. So I'm not going to get the numbers exactly right. But if you take sustainability so one of our moonshot goals is around 100% of our packaging by 2030 will be made of recycled or renewable content. We're over 90% now. So we're going to probably restate that goal and evolve it or meet it early and set a new one. In terms of product contents. We have a goal that is 50% of our product contents will be from recycled over renewable materials. That's a little harder, plastic is easy, steel is hard. And so we're still working through how across the main components that go into our machines. How does that become more renewed and sustainable? If you think about 50% women in our workforce 25% African American or Hispanic in our US workforce we're making really good progress. And we have scaled programs that are helping us deliver on those commitments. >> Yeah. I think I'm quoting JJ Davis, correct me if I'm wrong but, "ESG marries who we are with what we do." What do you mean by that? >> So when you think about what we do, we build technology that delivers or advances human progress. We help our customers solve their biggest problems but really who we are. We are a founder-led company and Michael Dell was a purpose led driven CEO before that was even a term. And so he always wanted to have an ethical company that just did business above and beyond what the law required. And we'd been recycling PC for more than 20 years. And so we are an inclusive culture where we can bring our full selves to work and we are entrepreneurial. And, you know, if we have an idea and you raise that idea or a problem, you see then oftentimes the management will say, "Okay you go fix that." And so I think just what we do, we build technology. Who we are, is we're problem solvers for our customers. And that is good for business and good for the environment and what it is society really expects of us. And we're empowered to make a difference. Feels good. >> One of, I'm curious to get your perspective on , you know, the events of the last two years. One of the things that's happened is the great resignation. I think we all all know multiple people who have decided they're moving forward, lots of opportunity but where is Dell's ESG strategy as a differentiator for people going, I get it, I support that, that's the kind of company I want to work for? >> Our Chief Human Resources Officer Jen Saavedra calls it, "The great reshuffle." I think that's maybe a more positive way to look at it. And, you know, I've had people actually join my team because they are really positive on our mission and not just our proactive strategy around ESG but how we have handled our response to social issues. >> Yeah. >> I mean, who knew that company CEOs would be expected to speak out on voter access or LGBTQ rights and, you know. So a lot of people are coming to work for us because we are very measured in where we weigh in and what we stand for, how we speak out. But they're also really buying into our ESG strategy. I would also say our flexible work commitment. It's a big part of our DNI strategy as well and helps us attract and retain diverse talent. You can live and work wherever you want to proximity the headquarters is no longer criteria for advancement. And that's going to be a really big differentiator companies that get this right will win the talent war. And that means they'll better serve their customers. >> When you took over this role, I'm guessing you kind of did a scan to see who else was out there, what others were doing, not just in Tech. >> Sure. >> Not just in North America, but globally. What did you find? Where do you get your inspiration? Are there any organizations out there that are really models that you get inspiration from? Or is it so new? You are the model. Can you just talk about that? >> Well I mean, I think we're doing a really good job and we're pretty advanced, but nobody has this figured out and frankly, we need to do it together. This is a space where you don't actually want to compete. >> Right. >> You want to partner. And so we have our own sustainability advisory aboard and companies like Boeing or on that. I serve on a sustain the advisory board from McLaren and Unilever's chief sustainability officers there. That is a company that is really inspirational to us. And so partners like Intel, they're very involved in 50. So the next 50% that needs to get connected to the internet and participate in the digital economy. We're big partner, as you know we're their largest customer. And so there's a lot going on across our competition our customers and our partners. And we're all inspiring each other and figuring it out together. Cause it's evolving so fast. Nobody has all the answers. >> But that's a great point. The evolution is happening so quickly and every day you turn on the news and there's something else that needs to be responded to. >> Yeah. >> I mean, think that from a strategic perspective from that overall vision perspective, it sounds like what and there's been some announcements this week. >> Yeah. >> That respect to issue. What's been some of the feedback from the part of ecosystem, from customers, from investors on this laser focused vision that Dell has with respect to sustainability and ESG? >> So Cassandra Garber, our head of ESG just finished out of cycle road show with investors and had really good conversations. They're asking a lot of questions about our strategy. They're asking questions about executive compensation tied to ESG as an example. Our customers are very positive and responding. They're looking for technology solutions. As I mentioned to meet their own climate commitments. And from our channel partners they really want to partner on our initiatives and really go do good and make an impact together. And we're getting really good feedback. >> So carrot or stick, it's probably not 100% that the channel partners or even suppliers, you know, some just don't have the resource possibly or maybe they don't share your values. >> Right. >> So how do you approach that? Is it through inspiration? Is it through a little tap in the head or a little headlock? How do you deal with that? >> It's both. I mean, our suppliers have to adhere to the contract and the RSA code of conduct that they have to sign on to uphold. And so we very much hold them accountable just like we do our ourselves. And so that is more compliance driven but we do have partners like Western's Green in our supply chain who we're really involved with us in some early work around recycled gold and partners that are involved with us in setting up the ocean plastic supply chain. And so we have great partnership but there are things they have to do from a human rights perspective or commitment to the environment that are required. From a channel partner perspective, you know, we want to incent them. We want to make money together. We are for profit businesses after all. And ESG can be a part of that. And if you don't have the resources to drive your own take back initiative, then we can do that in partnership through our asset recovery services which partners can sell and then use our infrastructure to take back and recycle old equipment. >> I mean, I feel like a lot of my questions are two-way but you feel as though you're in influencing public policy or a public policy is influencing you? >> Both. I mean, early on when the SEC was looking at the climate rules that they just put out, there was, I think we submitted a six page response to their, you know, ask for inquiry and response. And so that's good. We're able to talk to each other and have conversations and shape things, but ultimately we'll be regulated in these areas and that's fine. We just got to make sure that we're ready. >> Great. >> It's always good to have that push and pull it's like with the pandemic all the silver linings that have come out of the acceleration, we talk about that all the time on this show. The acceleration of digital transformation, we were talking about the acceleration of retail in the intelligence store. >> Right. >> And as consumers, we expect that, but that push and pull sometimes those forcing functions are necessary to be able to drive forward. >> For sure. >> Yeah. >> Yeah. >> My last question for you is Dell just came off it's most successful year. >> Yes. >> First time hitting north of 100 billion. >> Yes. >> In the company's history. What are some of the things that we think is the moonshot goals, we're only in 2020. >> I know. >> But as time is going by so quickly, what are some of the things that you are personally looking forward to from a corporate affairs ESG perspective say the next like three to five years? >> Well, I'm really excited about some of the groundwork we've laid in digital inclusion. We just made some new hires there. We're connecting the dots, you know, and we have a lot of initiatives that can really if we can scale them, make a big impact. So we have student tech crew, it's where high school students serve as the technical support in their local high school and get certified. So they are job ready the minute they graduate. If they don't want to go to community college or university they can go right into the workforce. How do we marry that up with other skill building initiatives that we have? And if you add 1 plus 1 it equals 3. And I think this year will be a really big accelerator for us in the area of digital inclusion and how we bring connectivity, community services and support and digital skills together. Because that's what, you know, those that aren't participating in the digital economy we need to partner and really deliver on the promise of what it means to be in technology and at least have the skills to compete >> Right. Start eliminating that digital divide. JJ, thank you for joining David and me today talking about ESG- >> Thank you. >> corporate affairs, such an interesting focused efforts that Dell is really wrapped around. And it sounds like there's that push pull from the customers, from policy, but ultimately going in a great direction that can be measured. Thank you for your insights and your time. >> Thank you. >> For JJ and Dave Vellante I'm Lisa Martin. You've been watching The Cube live from Las Vegas. This is the end of day 2 of our coverage of Dell Technologies World. We thank you for watching. You can find all of our content on replay on theCUBE.net. And of course, we will be here tomorrow with John Farrier and Dave Nicholson as well. Have a great night. We'll see you tomorrow. (upbeat music)

Published Date : May 4 2022

SUMMARY :

brought to you by Dell. Welcome to the program. Talk to us about what ESG and the needs of people of the key priorities or the E, we are committed You know, I love this You and I have talked And so we know that new last at bat," as they say. and how is it measured? and measurement that we Where is Dell on the that, And we have scaled programs What do you mean by that? and good for the environment One of the things that's happened and not just our proactive And that's going to be a to see who else was out there, You are the model. and frankly, we need to do it together. So the next 50% that needs to that needs to be responded to. from that overall vision What's been some of the feedback As I mentioned to meet their that the channel partners that they have to sign on to uphold. to their, you know, ask of the acceleration, we talk about that And as consumers, we expect My last question for you is Dell north of 100 billion. that we think is the moonshot and at least have the skills to compete JJ, thank you for joining from the customers, from policy, And of course, we will be here tomorrow

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Arun Krishnamoorthy, Dell Technologies & Mihir Maniar, Dell Technologies | Dell Techn World 2022


 

>> The CUBE presents Dell technologies world brought to you by Dell. >> Hey everyone. Welcome back to theCube's live coverage of Dell technologies World 2022 from the Venetian in Las Vegas. Lisa Martin here with Dave Vellante, Dave this is our second day, lots of conversations. We've been talking a lot about APEX, Multi-cloud, edge, resilience, cyber resilience. >> I guess the number one topic actually. I mean, a lot of Multi-cloud talk obviously too, but I think security is the hot topic at the event. >> It is a hot topic, and we've got two guests joining us from Dell technologies. We're going to unpack that and talk about some of the great new things they are enabling. Please welcome. One of our alumni, Mihir Maniar our vice president at Dell technologies and Aaron Krishnmoorthy, global strategy resiliency and security at Dell technologies. Guys, welcome to the program. >> Pleasure meeting you Lisa and Dave. >> So ransomware, it's a household term. I'm pretty sure my mom even knows what ransomware is. >> Exactly. >> Legitimately. But I mean, if you look at the numbers, a ransomware attack is happening once every 11 seconds, the numbers, the stats say, an estimated 75% of organizations are going to face an attack, 75%, by 2025, it's around the corner. So it's no longer a matter of are we going to get hit? If we get hit? It's when? And that resiliency, and that recovery is absolutely critical. Talk about some of the things there, Dell's comprehensive approach to helping organizations really build resiliency. >> That's a great point. So if you go to see organizations are going to get hit, if not already 75% already out there. And then we find that through research, a lot of our customers need a lot of help. They need help because security is really complex. I mean, they have a tough job, because there's so many attacks happening at the same time. One single ransomware incident can cost them on an average $13 million. They have to integrate 50 plus different security vendors to go and build a secured defense in depth, kind of for mechanism, they're liable to the board, at the same time they have lines of business that are talking about, hey, can you provide me, you know, security, but make sure productivity doesn't get impacted. So it's a tough role for them, And that's where Dell services comes in, where our Dell Managed Security Services. We have a full comprehensive suite of offers for our customers to help them to remain secure. And we have focused on the services based on a NEST framework, so I can talk more about the NEST framework as a hobby about, go about doing that. >> There's a lot of talk in the community about should I pay the ransom? Should they not pay the ransom? And I suppose your advice would be, well pay up front and avoid the ransom if you can. >> Absolutely. Yeah. Dave, what we've seen is the ransomware payment has been very unreliable. We know of many, many examples where either they paid the ransom and they were not able to recover data, or they got the decryption keys and the recover process was too slow. So we are all about helping customers understand the risks that they have today, and giving them some pragmatic technology solutions. >> Talk about that conversation. Where is it happening at the customer level, as security is a board level conversation. Are you still talking with the CIOs lines of business, who else is involved in really understanding where all these vulnerabilities are within an organization? >> Yeah. So that's a great question. So we work with CIOs, we work with CSOs a lot more and the CSOs actually are facing the skills shortage problem. >> Yes. >> That's where they need actually help from vendors like Dell. And talking about ransomware, if you go to see a NEST framework, it goes all the way from identification of threats to prevention, creating measures with defense in depth. How do you detect and respond to threats in time? Because time is critical actually. And recovering from threats. So in that whole process, it's better for customers to have the full suite of security services installed, so that they don't end up paying the ransomware eventually. To provide the whole defense mechanism. >> So the adversary is, very, they're motivated. They're well funded, incredibly sophisticated these days. So how do you not lose if you're a customer? What's the playbook that you're helping your customers proceed with? >> Yeah, it's a great, so in the NEST framework as I mentioned before, services are evolving around, how do you identify the threats that exist in the customer's network? So we provide advisory services and we provide assessment of the customer's vulnerabilities that exist, so we can detect those vulnerabilities, and then we can build the prevention mechanisms once we detect those vulnerabilities. It's all about what you cannot see, you can't really defend against. So that's where the whole assessment comes in, where you can go and do a zero trust assessment for the customers entire infrastructure, and then figure out where those issues lie. So we can go and block those loopholes, with the prevention mechanisms. In the prevention mechanisms, actually we have a whole zero trust prevention mechanism. So you can actually go and build out, end to end defense in depth, kind of security. >> Arun, before the pandemic, the term zero trust people would roll their eyes. It was kind of a buzzword, and it's becoming sort of a mandate. What does zero trust mean to your customers? How are you helping them achieve it? >> Yeah. So great question, Dave. A lot of customers think zero trust is a product. It's not, it's a framework, it's a mindset. It helps customer think through, what kind of access do I want to give my users, my third party, my customers? Where does my data sit in my environment? Have I configured the right network policies? Have I segmented my network? So it is a collection of different strategies that work across cloud, across data, across network, across applications that interact with each other and what we are helping customers with understand what that zero trust actually means and how they can translate into actionable technology implementations. >> What do you help customers do that when we know that, I mean, the average customer has what? Seven different backup protection solutions alone, if we're talking about like data protection. How do you help them understand what's in their environment now? If they're talking about protecting applications, users, data, network, what's that conversation? And what's that process like to simplify their protection so that they really can achieve cyber resilience? >> That's correct. That's a great question, Lisa. One of the big issues we see with customers, is they don't know what they don't know. There's data across multi-cloud, which is great, it enables productivity, but it also is not within the four walls of a data center. So one of the first things we do is identify where customer's data is, where is their application live? And then we look for blind spots. Are you protecting your SaaS workloads? Are you protecting your endpoints? And we give them a holistic strategy on data protection and you bring up a great point. A lot of customers have had accidental growth over the years. They started off with one tool and then different business needs drove them to different tools. Maybe now is a good time to evaluate what is your tool set, can we consolidate it and reduce the risk in the environment. >> Yeah, I dunno if you guys are probably familiar with that. I use it a lot when I write, it's an Optive chart and it's this eye test and it says here's this security landscape that taxonomy it's got to be the most complicated of any in the business. And so my question is ecosystem, you've got to have partners. But there's so many choices, how are you helping to solve that problem of consolidating choices and tools? >> That's a great point. So if you look at the zero trust framework which Lisa you talked about, in the zero trust framework, we have few things we look at, that is through Dell's technologies and partner technologies. So we can provide things like secure access, context based. So which users can access which applications. Identity based, the second one is which applications can talk to which applications for micro segmentation. Again, identity based. And then you have encryption everywhere, encryption with data and motion data and rest. Encryption is super important to prevent hacks. So, and then you have cloud workloads, we have cloud workload protection. So some of those things, we rely on our partners and some of them actually we have technologies in house I was like Arun talked about the cyber resilience and the world that we have in house. So we provide the end-to-end framework for our customer for zero trust, where we can go and identify, we can assess, we can go build it out for them. We can detect and respond with our excellent MDR service that we came out with last, just last year. So that MDR service allows you to detect attacks and respond automatically using our AI and ML platform, that reduces the signal from the noise and allows to prevent these attacks from happening. >> Arun, question for you as we've seen the proliferation of cyber attacks during the pandemic, we've seen the sophistication increasing, the personalization is increasing. Ransomware as a service is making it, there is no barrier to entry these days. How has Dell technologies overall cyber resilience strategy evolved in the last couple of years? I imagine that there's been some silver linings and some accelerations there. >> Yeah, absolutely Lisa. One of the things we recognized very early on when big cyber attacks going on five years ago, we knew that at as much as customers had great technologies to prevent a cyber attack, it was a matter of when, not if. So we created the first purpose built solution to help customers respond and recover from a cyber attack. We created innovative technologies to isolate the data in a cyber wall. We have imutable technologies that lock the data, so they can't be tampered with. And we also build some great intelligence based on IML. In fact, this is the first and only product in the world that looks at backup data, does full content indexing, and it's able to look for behaviors or patterns in your environment that you could normally not find with signature based detection systems. So it's very revolutionary and we want to help customers not only on the prevention side, which is proactive. We want them to be equally, have a sound strategy on how they would respond and recover from a cyber attack. >> So there's two pieces there, proactive, and then if, and when you get hit, how do you react? And I think about moments in cyber, I mean Stuxnet was obviously a huge turning point. And then of course the solar winds. And you see that the supply chain hacks, you see the island hopping and the living off the land and the stealth moves. So, it's almost like wow, some of these techniques have even being proactive, you're not going to catch 'em. So you've got to have this, you talked about the NEST framework multi-level, but I mean customers are aware, obviously everybody customer you talk to the solar winds, blah, blah. But it seems like they're still sleeping with one eye open. Like they're really nervous. And like we haven't figured it out as an industry yet. And so that's where solutions like this are so critical because you're almost resigning yourself to the fact that, well, you may not find it being proactive. >> Yeah, right. >> But you've got to have, the last, it's like putting tapes in a truck and driving them somewhere. What do you? Do you sense that it was a major milestone in the industry, milestone, negative milestone and that was a turning point and it was kind of a wake up call for the industry, a new wake up call. What's your sense of how the industry is responding? >> Yeah, I think that's a great point. So if you go to see the verbiages that it's not, if you're going to get attacked, it's when you're going to get attacked. So the attacks are going to happen no matter what. So that's the reason why the defense in depth and the zero test framework comes into play, where customers have to have an end-to-end holistic framework, so that they can have not just an defensive mechanisms, but also detect and respond when the attacks happen. And then as you mentioned, some of them, you just can't catch all of them. So we have excellent incident response and recovery mechanisms. So if the attack happened, it will cause damage. We can do forensics analysis. And on top of that, we can go and recover like the cyber recovery wall. We can recover that data and them production again, ready. >> I guess, I'm sorry. What I was trying to ask is, do you think we've understand solar winds, have the industry figured it out? >> Yeah, great question. I think this is where customers have to take a pragmatic approach on how they do security. And we talk about concepts like intrinsic security. So in other words, you can do a certain activity in your environment and punt the ball to some other team to figure out security. Part of what Dell does, you asked the question, there's a lot of tools, where do customers start? One of the big values we bring to customers is the initial awareness and just educating customers. Hey, what happened in these water-shed moment, in with these different attacks. Wannacry, Stuxnet, and how did those customers respond and where did they fail? So let's do some lessons learned with past attacks and let's move forward with some pragmatic solutions. And, we usually don't overwhelm our customers with a lot of tools. Let's have a roadmap, let's do an incremental build of your security posture. And over time, let's get your enter organization to play with it. >> You talk about awareness, obviously that's critical, but one of the other things that's critical with the cyber threats and the what's going on today is the biggest threat venture still is people. >> Exactly. >> So talk to us about some of the things that you help organizations do. When you're talking about the from an awareness perspective, it's training the people not to open certain links if they look suspicious, that sort of thing. How involved is Dell technologies with your customers from a strategic perspective about really drilling this into the end users that they've got a lot of responsibility here? >> Yeah, if you go to see phishing is one of the most common attack vectors to go and infiltrate these attacks. So Dell has a whole employee education program that they rolled out. So we all are aware of the fact, that clicking on links and phishing is a risk factor. And we are trying to take that same message to our customers through an employee awareness training service. So we can actually provide education for the employees from getting these phishing attacks happening. >> Yeah, that's really critical because as I mentioned, we talked about the sophistication, but the personalization, the social engineering is off the charts these days. And it's so easy for someone to, especially with with all this distractions that we have going on, if you're working from home and you've got kids at home or dogs barking and whatnot, it's easy to be fooled into something that looks incredibly legitimate. >> You bring another great point. You can keep tell people in your environment don't do things, don't do it. You create a friction. We want people to be productive. We want them to use different access to different applications, both inhouse and in the cloud. So this is where technology comes into play. There are some modern malware defenses that will help customers identify some of these email phishing, spear phishing. So they are in a better prepared position. And we don't want to curb productivity, but we want to also make, a very secure environment where people can. >> That's a great point is it has to be frictionless. I do have a question for you guys with respect to SaaS applications. I talk to a lot of customers using certain SaaS applications who have this sort of, there's a, a dual responsibility model there, where the SaaS vendors responsible for the application protection. But Mr. and Miss customer, you're responsible for the data, we are. Are you finding that a lot of organizations are going help. We've got, Google workspace, Microsoft 365, Salesforce, that, and it's really incredibly business critical to data. Dell technologies help us protect this, because this is on vulnerability that we were not aware of. >> Absolutely, and that's why we have the backup service with APEX, where we can actually have stats, data which is backed up using IEX solution for backup recovery. So, yes, that's very critical. We have the end to end portfolio for backing it up, having the vault, which is a air gap solution, recovering from it when you have an attack. And I think the value prop that Dell brings to the table is we have the client side and we have the data center side, With the Multi-cloud. So we provide a completely hardened infrastructure, where we all the way from supply chain to secure OS, secure boot and secure image. Everything is kind of hardened with stick hardening on top of that. And then we have the services layer to go and make sure we can assess the risks, we can detect and respond, we can recover. So that we can keep our customers completely secure. That's the value prop that we bring to the table with unmatched scale of Dell services. In terms of the scale that we bring to the table to our customers and help them out. >> It's an interesting opportunity. And it's certainly from a threats perspective, one that's going to persist. Obviously we know that, great that there's been such a focus from Dell on cyber resiliency for its customers, whether we're talking about multi-cloud OnPrem, public cloud, SaaS applications, it's critical. It's a techno, it's a solution that every industry has to take advantage of guys. Thank you so much for joining us. I wish we had more time. I could talk about this all day. >> Thank you. >> Great work going on there. Congratulations on what was going on with APEX and the announcement, and I'm sure we'll be hearing more from you in the future. >> Excellent. Thank you, Lisa. We are super excited about Dell services and what we can bring for managed security services for our customers. >> Excellent. >> Appreciate it. >> Thanks guys. >> Thank you. >> For our guests and for Dave Vellante. I'm Lisa Martin, you're watching theCube live from day two of our coverage of Dell technologies World, live from Las Vegas. Dave and I will be right back with our last guest of the day. (gentle music)

Published Date : May 4 2022

SUMMARY :

brought to you by Dell. from the Venetian in Las Vegas. I guess the number one topic actually. talk about some of the great So ransomware, it's a household term. Talk about some of the things there, So if you go to see organizations and avoid the ransom if you can. and the recover process was too slow. at the customer level, and the CSOs actually are facing it goes all the way from So the adversary is, and then we can build the term zero trust people Have I configured the the average customer has what? and reduce the risk in the environment. complicated of any in the business. and the world that we have in house. strategy evolved in the One of the things we and the living off the land and that was a turning point and the zero test have the industry figured it out? the ball to some other team but one of the other So talk to us about some of the things So we can actually provide that we have going on, And we don't want to curb productivity, that we were not aware of. We have the end to end one that's going to persist. and the announcement, and what we can bring for and I will be right back

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Alison Biers, Dell Technologies & John Dabek, Lowe’s | Dell Technologies World 2022


 

>> Announcer: theCUBE presents Dell Technologies World, brought to you by Dell. >> Hey everyone. Welcome back to theCUBE's live coverage of Dell Technologies World 2022, live from the Venetian in Las Vegas. Lisa Martin here with Dave Vellante. This is our second full day of coverage of theCUBE. Lots going on, lots of announcements. We always love talking to customers, hearing the voice of the customer, and we have a couple of guests, one from Dell Customer at Lowe's, John Dabek is here, the senior director of infrastructure. Ali Biers also joins us, marketing director of edge solutions at Dell Technologies. Welcome to the program. >> Thank you so much. >> Thank you for inviting us. Appreciate it. >> So John, let's go ahead and start with you. Let's talk about what the heck is going on in retail. Tremendous change, tremendous transformation, lot of pressures. The last two years have been quite influential. Talk to us about some of the trends that you're seeing in retail, some of the challenges that are going on. >> Absolutely, so COVID has put everything on steroids in terms of the omnichannel experience, so we no longer think of digital as something that's separate. It's all integrated with the store experience. So, interestingly enough, two thirds of our customers shop online before they come into the store, so that shows you the power of having the digital working in harmony with the store. >> So how does that affect your technology strategy? What changes do you see? >> That's a very good question, so we've had to accelerate a number of our new technologies to really create that frictionless experience for the customer. So for example, I'll give you a great example of a technology that we deploy today called pickup lockers. So you order online and then there's a set of pickup lockers right in the vestibule of the store. You go up and you scan it, the locker opens, and then you can take your merchandise and go on, so it's a great experience as to how the technology has changed, and everything from utilizing the mobile applications where customers can now text us when they're in the parking lot, we can deliver their merchandise. Michael Dell put it very well in terms of the strategy in his keynote yesterday. What he talked about was today it's the public cloud, it's the private cloud within the data centers, and it's the edge, and the edge has become very, very important for us because that's where we want to put all of our technologies in the store, closer to the store. >> Ali talk to us about from an overall a Dell vision lens perspective the challenges overall that you're seeing in retail and where the edge is really advantageous for organizations to be competitive. >> Yeah, I mean, really what you're seeing is you've got these incredibly savvy customers who really want to have an experience when they go into the store, and on the other hand, you have the retailer that wants to develop that loyalty but yet they're dealing with tremendous complexity in their footprint, as well as just the pace of change, so trying to modernize and do that at a really fast pace just like what John was talking about and still stick to all the imperatives like being secure and manageable at scale. It's really a big challenge. >> Yeah, and when you talk, Ali, about modernizing at a fast pace, the first 600 stores that we did with VxRail, and we'll go into a little more detail I'm sure about that, we did in three months with the help of Dell technology. >> Lisa: 600 stores in three months? >> In three months, right, and the key was zero disruptions in the store. Now we're talking about 100,000+ square foot stores, so we're talking big stores, and we have a very short window. We can go from midnight to 5:00 AM because 5:00 AM the contractors are there to pick up their materials and we have to be open and ready, so we didn't miss a beat. >> So that's interesting. I heard your CEO the other day talking about how you guys really focused on the contractors, especially during COVID. So that was also another shift. I mean, the volume from contractors probably increased 'cause we give them such great focus. So there's this concept of the intelligent factory. Is there a similar one with the intelligent store? >> John: Oh, without a doubt. So I'll give you an example. We have 140,000 mobile devices deployed in our stores for our employees that can do everything from find merchandise, talk, receive calls. You're going to the store to pick up mulch, and they can take the device and do a checkout from the device instead of you having to come into the store and then go out to pick up your mulch. It doesn't get better than that. >> I love that example cause that one's so relatable, and I think like once you start thinking about how all this to technology in the store can really help, so all of a sudden you know where your customers are spending their time in the store. You can position your customer service people to help in the aisles where people are getting stuck, so it really just puts so many more insights in the hands of retailers to be able to action and make decisions. >> You know, it's funny, sometimes people, when they talk to people in IT, technology like ourselves say, "You know, you guys always talk about, oh, permanent changes. Nah, it's going to be the same. You watch in a few years." Here's an example, there's no way we're ever going back. You know, it's permanent. >> It's permanent, and you know what? All the bad things about about COVID and the pandemic, the great thing is it really accelerated that omnichannel journey. It forced many retailers to do that, including Lowe's. >> Silver lining, but it also, from a forcing factor perspective, it was critical from a competitive standpoint. I mean, we have these expectations as consumers that we can have this consumer experience everywhere which means I want to be able to do my transaction in real time. I want to go onto the website and make sure that they have what I want inventory wise in real time. Real time we learned in the pandemic, not a nice to have anymore. >> No, absolutely. >> Lisa: That is a competitive advantage for every industry, especially retail. >> Yeah, and if you think about it, we have a mini data center inside the store with the VxRail, so it was very important for us because we were not able to leverage the new application development on the old platform, so we absolutely need the power of the new platform to enable the stores. It's very, very, critical. >> Paint a picture of what it's like inside of a store. I mean, what's the infrastructure look like, the apps that are running, the data flow? >> John: So if you picture a dedicated room for the technology, unfortunately in a store you don't build a data center, so it's a concrete floor, as you can imagine. But through the help of Dell, they've really helped us harden the environment as well, to put in technologies that help with intelligent power distribution units and other types of technology because we're making such a big investment that we don't want to have power be a disrupter. You get six nines on our network, six nines on our, on our compute infrastructure. We don't want power to be an impact. But in terms of the apps, everything that you need to run a store from a POS perspective runs in the environment, and it's being enhanced every day, because now the communication from the mobile device of the consumer to what happens in the store is integrating, so it really requires a lot of compute power. >> What I really like about the way you guys have done it too is that you guys have really thought about it in terms of planning for the future. So you thought about how to create that foundation that's really going to scale over time. >> And Ali you've brought up a good point because one of the things that we didn't anticipate when we started was the fact that we would need GPUs in the future. and the power of the GPU was required for things like video analytics, AI, and it came to light as we had one of our innovator, person in the lab saying, "Hey in the test system, we want 300 gigs of memory to do a test," and we're going like, oh my God, this would never run in production. So that's when we got into the whole concept of GPU so all of our stores are GPU enabled, so as we need them, we can add that to the store, but thanks for bringing that. >> That's really interesting. So for what, security? Other use cases? AI, you're saying. How are you applying that? Dig into that. >> It could be security, so think of having cameras in the store that watch what people do from a checkout perspective, and it's tied in with the system so it knows the weight of an item, it knows the cost of an item, and it's able to spot potential frauds and alert people. But to do that, you need video analytics, and that requires a lot of processing power. >> How much of that data do you persist? >> We could talk about that for another hour. >> Oh, okay. >> With respect to that. But generally we utilize the data to handle what we're looking to accomplish. We do capture other data for AI and other analytic purposes as well. >> Ali I think I interrupted you. >> Ali: Oh, no worries. I think one of the things about the edges, people have a tendency to go build a technology stack to address the business problem that they're trying to address in that moment, and it's usually driven by the people that are working in the store. They see an opportunity for advancement, but all of a sudden, if you have a lot of those, how now are you going to deploy it, secure it, manage it, and do them all separately? So I think what you're talking about is you've really figured out a way to do that across all those different use cases, and maybe even for the ones that you don't know exist yet so. >> And that's the good point is that we don't know what exists, because we have to, as we build it, we have to build the business case for what makes sense to put into the stores. So you you'll see a lot of continued innovation with inventory aids to help stock shelves, applications that help the customer journey. I saw some deployment of some new apps in the stores where we can tell where people are located real time in the store, so wouldn't it be great if you know that you can dispatch customer service personnel to that area and great opportunity to plus sell in that environment. >> I can't wait for my next trip to Lowe's. This is going to be so fantastic. But John, I got to ask you, you're sitting here with the marketing director, I'm a marketing girl myself, future proof. It's a term that is always interests me because it can mean so many different things. You're working with Dell, I've been working with Dell for a while, how is what you've architected for the connected store? Intelligence store, excuse me. How do you feel like when you don't know what's coming, but do you really feel like we've got a future-proof architecture capabilities and a partner that's going to allow us to scale and grow as things, obviously we couldn't have predicted what happened in the last two years. >> So not too recent in the past where you would primarily have appliances in stores and single purpose servers, separate storage. So now with the VxRail technology, you have hyper converged infrastructure. So things are virtualized, your storage is virtualized, your server host infrastructure is virtualized, and the power of the VxRail is that as we grow and have different needs, we can change out the processor, we can add memory, we can add storage all while we're still running in a store. >> Dave: Bring a GPU in if you need to, right? >> Bring a GPU in, so it was architected to handle the growth and the simplicity of running the store. So we only have a handful of people that manage the stores from a technology standpoint, and thanks to the the technologies that are provided. >> So you could scale it, and you got the blueprint, what's the network look like? >> And that's some good advice for folks who are looking at this. You have to address the network first, so we deployed a software defined network that gave us the capacity and the future growth capacity and the backup we're using. We're transferring to from 4G to 5G for backup purposes, and we're trying to figure out what's the role of 5G in the future? 'Cause it gives you tremendous flexibility. But remember the VxRail and the edge can run independently, so if the network goes down, we operate a store. >> Lisa: And you had that frictionless experience which as consumers, we all had this expectation that it's going to be frictionless, it's going to be seamless, I'm going to be able to get what I want. >> Absolutely. >> Not quite 24/7. Well, yeah, with online, yeah. >> With online, 24/7. >> So last question as we grab, and I wish we had more time to dig into this. What's next? What are some of the future directions as hopefully things return back to "normal". What are some of the things that Lowe's and Dell are going to do next together? >> We have to finish the stores. We'll be done by October. And by the way, we're experiencing supply chain issue, but not with Dell. We're having trouble getting network switches, but last week we had a breakthrough, and right now we're on track to finish all of the stores by October of 2022. But what's next? Continuing to now leverage the platform that we've put in place, to bring the applications and to start working with our innovators to experiment with the GPUs and put it into effect, and I'm sure Ali's got some great things planned as well on the edge with the technology which we're look to take advantage of. >> Yeah I mean, our goal is really to help customers to simplify their edge because it's incredibly complex. They're dealing with an ecosystem of partners, software, hardware, networking, so really being that partner that they can rely on, having that broad end to end portfolio, and being the person and the company that can architect and bring all of that together in a way that you can life cycle manage it over time. >> John: And the great thing is by being software defined, it's all seems very complicated, but it's simple to manage, and that's the key and that's the power that Dell brings to us. >> Simple to manage, famous last words. John, thank you, Ali you as well for joining us, sharing what Dell and Lowe's are doing together to really enable this intelligent store. I really can't wait for my next trip. (everyone laughing) >> Thank you so much. >> Yes, I got to hit the mulch pile. Want 'em to bring into my car's, it's too heavy to carry. Guys thank you so much for sharing your insights. We appreciate the story. >> Thank you. >> For our guests and Dave Vellante, I'm Lisa Martin. You're watching theCUBE live from Las Vegas at the Venetian. Day two of our coverage of Dell Tech World continues right after this short break. (soft music)

Published Date : May 4 2022

SUMMARY :

brought to you by Dell. and we have a couple of guests, Thank you for inviting us. some of the challenges that are going on. so that shows you the in the store, closer to the store. the challenges overall that and still stick to all the imperatives Yeah, and when you talk, Ali, and the key was zero I mean, the volume from and do a checkout from the device in the store can really help, Nah, it's going to be the same. about COVID and the pandemic, and make sure that they have what I want Lisa: That is a competitive advantage inside the store with the VxRail, the apps that are running, the data flow? But in terms of the apps, is that you guys have and the power of the GPU How are you applying that? and it's able to spot potential that for another hour. to handle what we're and maybe even for the ones and great opportunity to plus for the connected store? and the power of the and thanks to the the and the backup we're using. that it's going to be frictionless, Not quite 24/7. and Dell are going to do next together? and to start working with our innovators and being the person and the and that's the key and that's the power Simple to manage, famous last words. Yes, I got to hit the mulch pile. from Las Vegas at the Venetian.

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Caitlin Gordon, Dell Technologies | Dell Technologies World 2022


 

>> Announcer: theCUBE presents Dell Technologies World, (gentle electronic music) brought to you by Dell. >> Welcome back to theCUBE's coverage of Dell Tech World 2022. My name is Dave Vellante, and I'm here with my co-host, David Nicholson. Dave, I think first time we've co-hosted this week. >> Yeah. >> Excited to be with you. >> Very excited. >> Live wall to wall coverage. Two and a half days, two days and one evening. I'd say 7,000 plus people here, so really good showing. Caitlin Gordon is here, she's the vice president of product management for cloud solutions and tech alliances at Dell Technologies. Caitlin, welcome back to theCube, always a pleasure to see you, thanks for coming on. >> It is really good to be back in a physical cube, with three dimensional humans. >> Yeah, so unbelievable. >> And it was good to see you up on stage today, so fantastic job. I think the keynotes have been good. I think it's funny, coming out of COVID, it seems like the keynotes are really tight. >> Caitlin: Yeah. >> This year, you know. And, so I think that's good. You have a lot to say, so that's why we love theCube, so you can come back and. >> Caitlin: Nice to have a live audience, get the feedback, yeah. Yeah, they were, I tell you, the audience was engaged today, right? I mean, lots of hooping and hollering, so let's talk about multicloud. You know, it's, pre-COVID, post-COVID, feels like things have changed. Maybe, maybe due to COVID, maybe not, but what are you seeing, the patterns in customers around multicloud? >> Well it's been interesting. I've been in a multicloud world tour here over the last six to nine months, and you know, one thing is clear, for the first time as an industry, we agree on something, (Dave laughing) And that's multicloud. We don't agree on what it means, but we do agree that multicloud is our reality. And customers are having a lot of challenges with what that means. That means today reality is multicloud most of the time just means multi contract, alright. I know what hyperscaler's my primary, I have secondary, I probably brought someone that brought someone else in. I've got SaaS providers, I got my on-prem partners. But there's not a lot of continuity and consistency across that. It's really operational silos, data silos, being able to predict that spend is the challenge. And there's a lot of people challenges in there. Whether it's developer velocity, as Jen talked about earlier today. Or even just simply having enough people with the right skills, is a real big challenge because no matter what definition you have of multicloud, it means distributed, and it means a lot of different places, and that's a big challenge. >> I tagged you in my Tweet today, when you were up on stage, I don't know if you saw it. But basically you know, we use this term super cloud, and it was pretty clear to me anyway, an example of what I think of as what multicloud should be. An experience that spans location, that is the consistent experience with all my policies, and my security, my governance. Talk about what you guys are doing to map into the trends that you see. >> You used my favorite phrase, consistent experience. And really what we're doing is two things. We're building a portfolio of software and services, and that's really targeted at that consistent experience. You can have your data, and your workloads in the right place, but you can have a consistent experience with what you already have on-prem. We really need to have true hybrid cloud operations. We overused that term and we ruined it, and then we didn't use it anymore. But that's what we're talking about. On-prem to multiple public clouds have that consistency. But that's not enough because this is just such a complex landscape. The second part of what we're building is really an ecosystem of cloud partnerships. So whether it's the hyperscaler, certainly. But also colocation providers like Equinix. Or SaaS providers like Snowflake. The more we can partner with the key providers in the multicloud landscape, the more we can simplify that across. >> Yes, so you mentioned something that's key. Most people when they think about multicloud, they're not going into that because they really want to do the same thing nine different ways. So that consistency. >> Caitlin: It's not the design point. >> No, exactly. >> Caitlin: No. >> It's like, I want multi something. But not multi everything you offer. So the concept of using this well worn, well proven set of storage intelligence software titles, and putting them out into a variety of cloud providers, linking them with a unified experience is obviously powerful. And that seems to be what's behind Alpine? Is that the strategy? >> Yeah, it's absolutely right. Because you want that consistency because you have established multi lots of things. But you want to be able to get the consistency. But you want to be able to get that across all your data types. You can't just have consistency for file. You can't not only have consistency for object. You want to have that flexibility in who the providers are, and what type of data. And yet have, still have that operational consistency not so matter what. So that's that, that's the tough combination. Keeping flexibility, but also that simplicity and consistency. >> So Project Alpine, tell us more about it, what it is, why is is called a project, when will it be a product. >> (laughing) All of the things. >> Dave: Yeah. So Project Alpine, if you've been tuned in this week, you've heard this a few times. But it is our initiative to bring our block file and object storage software, to all of the major public clouds. So that is all about being able to really break the barriers between your data, and native public cloud services. The key thing, that you started off with it, operational consistency. If I have a power store on-prem, I can run our block software in the cloud, have that operational consistency, so it's the same UI, it's the same API's. Why that really matters, the undercurrent of that comes back to people. If you have the same tools, the same API's, you don't have to learn anything new. You don't have to re-skill or re-hire any people. And eventually you can drive that even more efficiently all through API's. So it's all about that consistent operations. I'm not going to ignore your project questions so I'll get to that as well. >> Thank you. >> It's a project because for a number of reasons, it's something we're working towards, and it's going to have deliverables and milestones over a number of months and years, to be honest. We actually first announced Project Alpine back in January as you know. And we have already extended that now in May to say what we're talking about and any news, started to show you what that's looking like. So original announcement as a project in January. Technology preview here in May. And then we're going to start to have early access for some of these to customers later this year. And then availability into next year. >> Excellent. So the primary value proposition I've been hearing is that operational consistency. Is there another dimension of value, in terms of function? In other words, I get why I'm not going to get that operational consistency across clouds and on-prem from a public cloud provider. Are there functional capabilities that you bring, I mean yes, help us understand that gap. >> Yeah. >> Between what you can offer as a long term, you know, the leader in storage, versus kind of the new entrance in the public cloud. >> Yeah, two things come to mind. The number one is data mobility. So having that very efficient and very simple data mobility. Because what's the most efficient way to send data from an on-prem storage appliance? Use the native mobility services that are already built into that platform. They're already there, you already know how to use them, and they're very efficient. So they're going to be very smart about what data you send to, and what data you send back from the cloud. Which is critical from a people standpoint, but also from a cost standpoint. Which is the other piece of this. We've been talking about the technology, but as you well know, the business requirements are pretty important. So being able to also, not only have your software in the cloud, but transact that through a public cloud marketplace, and in one case will actually be delivered as a native cloud service, is critical. So all the pre-committed spend that you have with any one of these hyperscalers, you can actually draw down against that credit to purchase these software and services, which is equally important to the technology value prop. >> Hence your expanding ecosystem kind of goes both ways. Okay, so when I'm on a console within one of the public clouds, I want to go into Alpine, and now I'm into a Dell experience. Is that correct? >> I talked about flexibility right, and choice. You have that consistency to say, if you want to standardize on one of the hyperscaler ecosystems, we'll inter-operate that through our API's. We're not going to force you into any single walled garden, but if you have chosen an ecosystem you want to be working through, you can abstract out our value through API's and still leverage that underneath the covers, really at the data layer. So we are really all about that consistency at the data layer, but inter-operating with whatever control planes, and whatever ecosystems you are working with. Which is, I've said it five times, but API's are a critical part of this. We love UI's, and they're pretty in a nice demo, but the reality is probably API's is where this is mostly going to be consumed. >> So, I have a question for you as a marketer. You mentioned technology versus business value. Clearly, outcomes, the actual business value associated with what we do in technology, is key. However, as an old time storage guy myself, (Caitlin laughing) I realize that what you're talking about here is decades of development, focusing on things like data protection, resiliency, performance, built originally in an environment that wasn't instrumented for high availability. >> Caitlin: Hmm. >> You needed things like clusters. There wasn't the concept of just JBOD in servers, one server fails, you throw it away, and it automatically goes to another. How do you balance, this is a very long question here, how do you balance the fact that your underlying technology is so good, with the desire to communicate the business value? Do you find yourself having to not talk about the technology as much anymore? Because there's so much impressive stuff there. >> Yeah, I'm a recovering marketing person myself. Um, it is really interesting having been at this show for many, many, many years. Not as many as Dave probably. (Dave laughing) >> Old man Dave. (Caitlin laughing) >> What can I say. >> I would say, a number of those years we spend most of our time talking about speeds and feeds. How many IOPS? What's the latency? What's our HERO number of the day? And we still care about that right, and data protection, what's your BD braid? How much can we save you? Still important. But it's a secondary conversation. What are we talking about now? Cloud native app mobility, and that modernization, and the underlying infrastructure isn't always going to be Dell's anymore, it's going to by in the hyperscalers in some cases. So it's a completely different conversation and different people we're talking to. It's very exciting, it's a little bit foreign to us, but we welcome it, and it's also still important that we understand the infrastructure side too. Because ultimately, even if this is being delivered as a service, someone is still delivering and managing that infrastructure and that is still critically important. >> So okay, Project Alpine, is it multicloud? Is it Apex? Is it subscription? Is it as a service? >> Caitlin: Yeah. >> We should be thinking about it. >> Yeah, all those things. Yes, check. (Dave laughing) All of the things. >> So they're coming together is the. >> It's coming together, right. You hit all of the right buzz words, bingo. But multicloud, the value prop is Project Alpine, multicloud data, and yes subscription is going to really be the model from an economic standpoint, that's really the key. But ultimately it all comes together. >> What are you seeing with data architectures? Kind of up leveling a bit these days, where you know, customers generally, they'll shove everything into a big data warehouse, or a single store, or cloud. You you guys talked about the edge a lot. We just had a great conversation with Lowes, and what they're doing with VxRail and their stores. How are you seeing the evolution of data architectures? >> I think the Snowflake announcement was a really really really good example. And it came through as an announcement but it's a partnership, right. And what's really interesting is it's very clear that what we've kind of inherently understood as an on-prem, primarily an on-prem vendor traditionally, is that data has a ton of gravity, and between data privacy, and just governance regulations, there's a lot of reason the data is not going to move. And what that means from a modern cloud based analytics standpoint like Snowflake, is they need to be able to support the data no matter where it lives. That doesn't mean pulling it into the cloud. Many customers including us will not do that. It means being able to access that data so that more distributed data architecture, but still being able to use those cloud based tools, is really where we're seeing, and why we've really announced this partnership this week. I think there's a ton more opportunity in that space. >> Well that's the epiphany of the Snowflake deal is you're able to access non-native Snowflake data, into the Snowflake data cloud, that's a first. >> Caitlin: Yup. >> Now there, I'm sure Snowflake is going to want to migrate it at some point. But to your point, you won't as a customer, a lot of customers to say, no. First of all, a lot of times, it's not a business case. If I don't have to move it, why should I move it? If it's cost effective, and it's protected. And then, there are constraints. >> Caitlin: Yeah. >> To moving data, like legal constraints and so forth. >> Absolutely. And data regulations are not getting less stringent, right? >> Right. Alright, we got to go. Caitlin Gordon, thanks so much for coming back in theCube. It was great to see you. Congratulations for all the announcements, and awesome to see you face to face. >> Yes, thanks for having me. >> Alright, you're very welcome. >> Good to have you. >> Thank you for watching, this is Dave Vellante, for David Nicholson, Lisa Martin, and John Furrier. You're watching theCube's coverage of Dell Technologies World 2022 from Las Vegas. We'll be right back. (gentle electronic music)

Published Date : May 3 2022

SUMMARY :

brought to you by Dell. and I'm here with my always a pleasure to see It is really good to be it seems like the You have a lot to say, so but what are you seeing, over the last six to nine months, to map into the trends that you see. with what you already have on-prem. Yes, so you mentioned And that seems to be what's behind Alpine? But you want to be able what it is, why is is called a project, So that is all about being able to really and any news, started to show you capabilities that you bring, Between what you can and what data you send Is that correct? We're not going to force you I realize that what and it automatically goes to another. Um, it is really interesting (Caitlin laughing) and the underlying infrastructure All of the things. You hit all of the and what they're doing with data is not going to move. of the Snowflake deal a lot of customers to say, no. constraints and so forth. And data regulations are not and awesome to see you face to face. Thank you for watching,

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Jules Johnston, Global Channels | Dell Technologies World 2022


 

>> theCUBE presents Dell Technologies World, brought to you by Dell. >> Hey everyone. Welcome back to theCUBE's coverage of day one of Dell Technologies World 2022 Live from the Venetian in Las Vegas. They're excited I dunno if you heard that. A group behind me very excited to be here. Lisa Martin, Dave Vallante. We're very pleased to welcome Jules Johnston, the SVP of channel from Equinix. Jules, welcome to the program. >> Thank you for having me. I appreciate it. >> And those people back there are very excited if you heard that. Big applause going went live. So the vibe here is fantastic for the first live Dell Technologies World since 2019, a lot of people here, this expo hall is packed, lot of momentum here but there's also a lot of momentum at Equinix. Talk to us about what's going on. >> Well, you know, so many exciting things for Equinix and, you know, in this partnership of Dell, it sort of gives us a chance to share that with partners here throughout the conference. So we are very excited, as you said about, and we just, we named to the Fortune 500 this year, 77 quarters of growth consecutively but underpinning that is having made huge investments in what is the world's largest footprint of global data centers, 240 of them on six continents in 66 markets, but then interconnecting them so they have the connections that Dell customers need to the clouds, they have the connections that they need to all of the future SaaS providers. So that foresight to put together that interconnection network across our footprint, has set us on the path we're on today which we're very grateful to be at in and really the things that are happening with Equinix and Dell together couldn't be more of the moment. >> Talk to me about that. The last two years, the moments of the last two years have been very challenging. >> They have been. >> For everyone. How has the partnership evolved in that time? >> Well, you know, we at together, Dell and Equinix what we're doing is really helping our shared interface customers navigate the complexities of their digital transformation and digital transformation is hard, it's not of one and done and it's not an overnight solution and so what we are doing is partnering with Dell to think about putting a dedicated Dell IT stack in an Equinix data center, to give customers that sovereign adjacency so that they can have that security proximate to our all the clouds and everything else they need to participate in the ecosystem and then pairing that with, you know these interconnected enterprises. So Dell and we are helping customers then be able to have some of their solution OnPrem, some of their solution in the cloud, access public clouds and use that collectively to define what we're calling the intelligent edge together and that intelligent edge means so many different things to customers, but it is really our honor to work together with Dell to help each customer define that for themselves. >> Eqiuinix's an amazing company, like you said, I didn't realize it was that many consecutive quarters but it's a 60 billion plus market cap. If you look at the stock chart it'll blow your mind, really incredibly successful and part of the reason is funny, you know, 10, 15 years ago people thought, well, oh, 10 years ago anyway, the cloud is going to hurt companies like Equinix. It was exact opposite and that's because, you know Charles Phillips used to joke, friends don't let friends build data centers. >> Yes. >> Right? And it's not a good use of capital for most companies unless you're in the data center business. Now, of course you have some of your own as a service offerings. >> We do. >> What's the overlap with Dell? How do they compliment each other? >> It's a good question because, you know, and we get that are you and Dell in fact competitors? And no we see them as wholly complimentary and in fact, we're working with Dell to bring to market things like something we call PowerEdge which involves their servers and PowerStore which involves their storage and then VxRail which is really the hyperconverged infrastructure and those are a few first of a series of offerings we expect to bring to market with Dell and if you think about metal and it's Equinix Metal that people sometimes think is a competitor, but what metal does for customers is it really allows them to advance have the equipment placed in our data center so that they can access that capacity and according to spikes or needs that they have. That equipment in our data centers that's there for them to avail themselves to that capacity is most often Dell equipment. So we are really doing and executing that bare metal as a service together. >> What are some of the things that you're hearing from your partner community in terms of the partnership with Dell? Are partners must be excited the momentum there. What's going on in the partner community? >> So, you know, that's what near and dear to my heart since that's what I'm responsible for Equinix's global partnerships, and they are very excited about what we're doing with Dell and to be honest with you, all of our top partners are also top partners of Dell so it makes sense that we bring it together. So, you know, big categories of partners like the world's largest global network service providers, some of whom are here and who we'll meet with the AT&T, Orange Business Services, those folks in addition to the world's largest global systems integrators, Kyndryl, Deloitte, Accenture, Wipro all, DXC, all of these are partners that Dell and we will meet with together to further our, what we call power three that together we're better because as much as Dell and Equinix are delivering, the customers most often don't have the experience they need to execute it without a partner so they are relying on those partners to take what we are doing and make it their own and so if they're excited about it, it's a big opportunity for them from a revenue services and an opportunity for them to step into a next level trusted advisor status so partners are excited and we're going to be spending a lot of time with them the next few days. >> Do you see Equinix, you know, 'cause these partnerships are not bespoke partnerships, it's an ecosystem that's organic and evolving and growing. Are you a dot connector in a way? Can it be a flywheel effect in your ecosystem? >> Well, so our ecosystems that we provide wide range of those from high frequency trading to connected cars, to the internet, things many and content providers that we are, we do see it as our role to, you know, the 10,000 and growing customers that are in our 240 data centers on six continents that provide those ecosystems, it is our mission to continue to grow that and enrich it because that does differentiate us greatly from another data center provider and it's the combination of the ecosystem that you find and the people you can connect to at Equinix and then also the leverage of our fabric in order to be able to access your future needs. >> And there's a lot of technology underneath these, it's that first layer one I guess if you will of the data center, right? And so a lot of your customers or your partners customers, they just don't want to be in that business as we were saying before, I mean it's just too expensive, the power requirements are going through the roof so you got to be really good at managing power. >> You do. In fact, you know, so first of all, you're right, it's extremely difficult for them to also be able to make that kind of commitment to keep a data center they would manage themselves at the level that Equinix is able to invest so it's very difficult for people to do it themselves but even show, another point you mentioned actually about the power is near and dear to our hearts because Equinix is super committed to sustainability and so we've made a commitment to wholly renewable energy and it's something that we talk a lot about how we also help partners like Dell meet their initiatives or partners like AT&T meet their connected climate goals. So we are actually using that and coming together with Dell on that story, so that, and then helping to amplify that with our partners. >> And that's, how do you do that? That's putting data centers where you can cool with ambient air or is it being near the Columbia River? What's your strategy in that regard? >> It's sustainable. I have to be honest to you. I would be out of my depth if I didn't say. >> This is at high level. >> So we are deploying some of the latest technologies about that and then experts. People who, you know who all they do is really help us to reduce the carbon footprint and be able to offset that, be able to use solar, be able to use wind, be able to take advantage of that and then also to navigate what's available when you're in 240 locations on six continents it's not the same options to reduce your power consumption and your burden are different in Africa as we just discovered with our main one acquisition than they are in India or than they are in other parts of the world. So it is for us a journey and we've been assembling a lot of the talent to do that. >> But you're so large now, even a small percentage improvement can really move the needle. >> And I think because we are the largest, it is incumbent upon us to really set the standard and be committed to it and we do see other people following which is a good thing for all of us. >> Well how important is that in your partnership conversations that partners have that same focus and commitment on ESG that Equinix has? >> Partners care a lot about it but customers ask us both all the time. I mean, we increasingly see a portion of an RFP or a scope of work asking, before I decide to go with Equinix and Dell, tell me how you're going to impact the environment, tell me about your commitment and so we are committed to it but customers are demanding it too. >> So it's com-- >> Where do you. Go ahead please. >> Oh I was just going to say, it's coming from the voice of the customer which EquinIx is listening to we know Dell is listening to it as well. >> I'm sorry one more time? >> That the sustainability of the ESG demand is coming from the customers you were saying? >> It both, like I mean, we want to do the right thing and we've made commitments to it but our customers are holding us accountable to it and, you know, sustainability is now a board level priority. It is for us and it is for companies like Dell and it is for our partners and customers. >> It really is. I mean, it's up there with security. >> It is. >> In terms of the board level conversation. Where do you want to see the partner ecosystem in the next, let's call it three to five years? In your business you can look out that far. >> Well, you know, I think that they, our partners, and that I mean Dell's and our mutual partners, you know, we've been listening to customers with Dell to deliver a flexible set of options for how customers would consume Equinix and Dell so our partners are going to be integrating a variety of those in order to meet the customer where they are in that journey, whether they want to buy Apex as a service, whether they want to buy Equinix Metal, whether they want to have a partner put together bespoke do it yourself combination with other services. I mean, the customers are going to demand a choice of options. I think partners are going to embrace multiple versions of that so that they can, you know, to meet the customer where they are and take them. >> Well that's incredibly important these days to meet the customer where they are. The customers have a lot of choice. >> It is. >> But everything that we're all doing is for the customer ultimately at the end of the day. >> Yes, it is and, you know, the customers are getting savvier but we are all still early in this journey, as far as the edge, you know, I mean, I think we're all still grappling that. For right now we like to say that as customers are looking to define that, the footprint that we offer together with Dell gives them an awfully robust set of choices for now and then we want to continue to invest and expand to be wherever they need us. >> Well that's the thing about your business, it's optionality. I mean, the cloud has a lot of stuff but you can't get everything you want in the cloud. >> You can. >> And you can put anything in your data center, that's IT. >> You can, but you may not know what you need yet and so that's one of the things we spend a lot of time having our solutions architects and our sales people together with Dell talk about future proofing, their strategy. So future proofing, that combination of OnPrem and in an Equinix data center and maybe some public and future proofing, leveraging our fabric so that they might elect different SaaS space services or cloud-based services a year to five years from now than the year you're even thinking about today and they may expand their edge over time because they may sort of see that at the customer end point. Today most businesses are still sort of using a footprint like ours as their edge, but that could change and so we want to be there when it does. >> Yeah, that's a great point because you don't want to necessarily have to rip it out every couple of years if you can have an architecture that can grow. Yeah sure, you might want to upgrade it. >> Well, and that's one of the most appealing things about services like metal, where they also, they do sort of prevent that sort of rip and replace but they also help people navigate the supply chain shortages that are going on right now. So you know, this has been a trying two years for supply chain shortages, and being able to take advantage of Dell equipment already staged at an Equinix data center and partners can then bring their customers a quicker immediate response. >> Have you also seen this, you mentioned the supply chain shortages, some of the many challenges that we've experienced in the last few years, how much of a factor has the great resignation been? The labor shortages, the cybersecurity skills gap, on folks coming to Equinix saying help, we don't have the resources here to do this ourselves? >> We have been fortunate to to be... If you're asking about how the reservation has affected us as a company. >> No your customers. >> Oh our customers it has. >> Yes. >> Oh, okay. >> Yes. >> So it is a challenge for them but it's an opportunity for our partners. So what I see there is it's been challenging for customers to hold onto that talent but partners are filling that gap and we've at Equinix have been fortunate to hold onto a lot of our best and brightest and so we put them together with our partners and we try to help customers fill those gaps. >> Well that's the most important thing, filling those gaps. >> You ever been inside one of these ultra modern data centers? >> I have not, not yet. >> It's pretty cool, isn't it? I mean-- >> Have you ever had a tour of one? >> I've never had a tour of an Equinix data center, but I've seen some modern data centers that will blow your mind. >> Well I mean, they come with all the requisite, bio metrics and man traps and all of the sort bells and whistles that are actually the first layer of physical security, but then once you get into the data center then we have sort of, we get into the virtual and the digital security that you would expect. So it's-- >> Yeah, it's good and you know, it's not like you drive by the data center and there's a big sign that says here's the data center, it is kind of, they're trying to stay a little hidden and then it's, getting in it's like getting into fork knots. It's probably harder but then, it's like this giant clean room, right? It's amazingly clean and just huge. It'll blow your mind. >> Inside these data centers, all the world's networks come together and peer, and then we have inside the most direct RomReps to the cloud so you would expect. There's a lot of wires and pipes running very neatly through a very secure, clean-- >> Cooling systems and power systems and it's just. >> Pristine environment for sure. >> Amazing engineering. >> It is. >> So I need a tour. >> You should. Do you let people tour your data centers? >> Well I will bring both of you on a tour. >> Awesome. >> Be my guests. >> I would love to. Yeah, great. >> It sounds fantastic. >> We'd love to. >> So last couple-- >> We'll bring a camera. (both laugh) Oh, no, not allowed. >> Not today. No phones, no phones sequester. >> So what are some of the things that you're excited about seeing and hearing the next couple of days as this is the first time we we've all gotten to be together in so long? >> So well, you know, we are excited about the conversations that we're going to have power of three that I was talking about. So you know, we really pride ourselves on sort of having that combination add up to more to benefit the customer and so this will be sort of a coming out party of sorts for Equinix and Dell will meet with, you know almost 20 different global partners that are really important to both of us so I am most excited about those conversations and about the education I'm going to get on the ways they're thinking about integrating it differently because that is good choice for the market, that is good choice for the customer set so for the enterprises out there so that's what I'm most excited about. >> Awesome, sounds like tremendous opportunity, lots going on this week, but thank you for coming on Jules talking about-- >> Oh, my pleasure >> An hour of Equinix and Dell better together, the way that your channel partner, your program is growing and of course the momentum of the company. Can't wait to see what happens next year. >> Thank you. Thank you, we will aim to deliver and thank you again for having us. >> Thanks Jules. >> Our pleasure. For Dave Vallante, I'm Lisa Martin and you're watching theCUBE's Live Coverage day one Dell Technologies World Live from Las Vegas. Stick around, we'll be right back with our next guest. (upbeat music)

Published Date : May 3 2022

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brought to you by Dell. from the Venetian in Las Vegas. Thank you for having So the vibe here is fantastic and really the things that moments of the last two years How has the partnership and then pairing that with, you know the cloud is going to hurt Now, of course you have some of your own and according to spikes in terms of the partnership with Dell? and to be honest with you, and evolving and growing. and the people you can of the data center, right? and then helping to amplify I have to be honest to you. lot of the talent to do that. can really move the needle. and be committed to it and so we are committed to it Where do you. of the customer which and it is for our partners and customers. I mean, it's up there with security. it three to five years? so that they can, you know, to meet the customer where they are. all doing is for the customer as far as the edge, you know, I mean, I mean, the cloud has a lot of stuff And you can put anything in and so that's one of the things necessarily have to rip it So you know, this has We have been fortunate to to be... and so we put them Well that's the most important that will blow your mind. and all of the sort bells and whistles Yeah, it's good and you know, to the cloud so you would expect. power systems and it's just. Do you let people tour your data centers? both of you on a tour. I would love to. Oh, no, not allowed. No phones, no phones sequester. and about the education I'm going to get and of course the momentum of the company. and thank you again for having us. and you're watching theCUBE's

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Bradd Lewis & David Linthicum, Deloitte, Dell Technologies | Dell Technologies World 2022


 

>>The Cube Presents Dell Technologies World Brought to You by Dell. >>Hey, everyone, welcome back to the Cubes Coverage of Dell Technologies World 2022. Live from the Venetian in Las Vegas. Lisa Martin With a Volonte. This is Day two of the Cubes coverage. We've had a lot of great focus on talking about multi cloud partner ecosystems, as et cetera, the last day and a half. Now we're going to have a conversation with Dell, and we've got two guests joining us. Please welcome David Linthicum, the chief cloud strategy officer at Deloitte, and Brad Lewis, the senior vice president and GM of the global transformation office at Dell Technologies. Guys, welcome to the Cube. >>Thank you for having us. You guys >>so lots to talk about multi cloud. You can't. It's one of the biggest themes here, David. I want to start with you. One of the things that Michael Dell said in his keynote, and he said it on the Cape today is its multi cloud world by default. What does that mean to you? >>What that means is that if you don't find multi cloud, multi cloud is going to find you. It's a complex distributed system that basically is invasive to what we do within the enterprise. So anybody who's leveraging cloud computing is going to find that there is a need to leverage multiple clouds of multiple kinds of technologies. And therefore we're kind of focused on what's in between the clouds versus the clouds themselves. And I think that's okay. We're leveraging multi cloud by choice. It's driving innovation. It's driving agility. That's why people are adopting it. So whether or not you have it or not within your enterprise chances are you do. Are you going to have it pretty soon, >>right? I think stand I saw yesterday was 75% of organisations have at least 3 to 4 different clouds. What is your take on when you're talking with customers in the field? How are they? How are they managing that approach? What are they doing right? What do they Maybe not doing right. >>I think what they're doing wrong mainly was hit. That one first is that they're managing their clouds within the silos. And so, in other words, are using whatever native tools are in the particular cloud provided to do operations do security, governance, things like that. And the reality is, it's a more holistic approach that needs to be taken. We need to span these solutions across the different cloud providers and also the existing legacy systems thinking holistically about that. It's just something we haven't done ever with an I t. And now we're having to do it. Read. >>What is the global transformation office? Adele, What's your What's your role in your mission? Sure. >>So our mission is working with our customers, who are really focused on driving outcome centric types of relationship with us, so worried less about the just in and of itself and really wanting to figure out how do I take advantage of all of those capabilities that Dell and its partner ecosystem have to drive business value? Ultimately, what does a great experience look like that or a developer for my lines of business? How do I start to improve the type of agility that I've got? How do I office stuff up some of the types of flexible platforms that I'm really reading about or aspiring to be able to offer? So being able to look at that holistic through through the lens of technology, the economics of that. The operational constructs and operating models around it and being able to really take all of those assets and capabilities and map them to the types of outcomes, milestones and timelines that are relevant to that. >>Who is your ideal partner at the customer? Is it uh, C I o the line of business? Somebody in infrastructure? >>It's all of the above, I think, as we get as we get through the conversation, what will become apparent is tech as part of the answer. So it's not. It's important. It has to be considered. It has to be architected. Well, it has to be operated well. But as important as taking an increasingly more so is how to David's point, how are you going to go and build that common model of operational construct around all of these different platforms so you don't end up with a silo based approach? Application owners and driving utilisation and adoption is important and more so than it's ever been. So having those line of business tie ins and the application owners all of those different stakeholders finance and being able to set expectations well and being able to deliver against those consistently and reliably and the impact that has on confidence and investment. All of those things become part of the fabric of a collective that's about mapping to those. So there's no one set of stakeholders that we work with. But what is really important as having somebody who sits across all of those things that has the ability to call the shots and make decisions when hard decisions are having to be made because where things don't typically work well is when we get into stalemates or standoffs, where there's different factional issues or politics comes into it or somebody is not empowered? Having that governance model so that there is a senior stakeholder who can move roadblocks and make sure that we remain aligned is one of the most critical factors. >>David question for you removing those roadblocks the last two years. Obviously, we've seen a lot of organisations massively pivot multiple times right to survive and not to thrive. But we've seen so much investment in the remote workforce and now a lot of businesses facing ageing infrastructure, what do we do? How do you help them remove those roadblocks? Obviously time is of the essence right. So from a competitive perspective, what more do some of those conversations look and sound like >>they're one? Get the obstacles out of the way. In other words, if you think this is about building more data centres to have more VPN, traffic and things like that, that's not what it's all about. This is about finding solutions that provide scalability within the organisation and it's going to maintain scalability. Keep in mind, we're running to work force. People are going to work independently. They're gonna exist on their own infrastructure. They're going to have their own data which is personalised to them. They're gonna basically interact with other employees and other co workers in different, more collaborative ways. Hopefully. So the idea being that we're trying to get everything back centralised again is crazy. We need to figure out ways in which we can diversify the workforce, diversify that kind of technology we're using and leverage things that are really kind of on demand and scalable quick thinking about building data centres. >>Okay, so square the circle for me because I totally agree with what you just said. But it seems like a lot of organisations when it comes to data are taking that approach like Okay, let's centralise all the data so we can make it more manageable and more efficient to manage. Yet we talk about edge. Data is distributed by its very nature. So help me understand that Yin and Yang. >>I think it's partially we get into, obviously, the governance and the data governance and sort of all of the regulator in compliance aspects of that part of it is also emerging technologies. It's the area that's probably the least mature. We spend a lot of time figuring around how to have operational toolsets around multi cloud. Then we figured about how to have applications traverse multi cloud. Now we're moving on to the real crux of the problem and especially as translate edge start to take hold. We're generating large volumes of data is being generated at the edge. It's being generated in the in the core, and that ability to look at things holistically is going to become increasingly important. It's an area of focus for obviously us at Dell Technologies. It's where we're investing heavily and from an R and D standpoint. It's where the marketplace is going to evolve. But it's still in an early stage of maturity and being able to look at that holistically, >>so not necessarily shove it all into a single data store but enable it to be distributed and managed and and governor who should own the data life cycle. Should it be somebody in the business? Should it be somebody in I t. Should it be a data >>group? >>It's >>now. There is a long How long have we got? Well, I mean, you must have these discussions. We absolutely do, but sort of being serious about it. I think the important point is the people who ultimately are the ones who are who are responsible for getting value from that data is where it should resign. So because of the people who have the greatest insight and understanding of how of how to really get value from it, because ultimately we want to pivot from having a data conversation to how do we generate information and actionable information? It's not a data problem in and of itself, it's it's This is a business intelligence. How do we get value from this and that the best place for the data to live is the people who are going to be able to make the most of that. So >>Deloitte's gonna be having these conversations all the time with your customers. But this is, uh, an organisational discussion, isn't it? >>It's also a functional discussion. You have to remember that there's two tiers there. There's the people who own the data tier but don't necessarily want to administer the data so they know what the data is, What it does, they control how it's changed. They control how it's monitored, and we have multiple people that are distributed all over the company that do that. And then there's the people that actually run the control plane, and we get to distribute a data we're having to get to a common control plane that goes across the various databases, which is able to make the changes to the metadata and changes to the technical geeky stuff we have to do to keep data running. And so it's okay to have that. It's okay to have non technical and technical users who still maintain ownership of the data, and they work together in kind of a devops situation to make sure that we're maintaining the data to the needs of the business, and we have the business owners in there to tell us what that is. And we have the data administrators and that would actually make the changes. >>So the technology is, uh, an implementation detail in that model. Um, that's not It's not the tail wagging the dog. It's subservient to the business. Essentially, >>they're working together. And the reality is that the people who have the technical know how and have the business now how are often city in two different organisations that can exist anymore. They need to be maintained. They need to remove the barriers. And I deal with this with my clients all the time. They can't sit in silos. They need to collaborate together to make sure that the systems and the data are going to reflect and to solve the needs of the business. The only way to do that is to have collaboration at that level. >>So Lisa referenced multi cloud by default. You know, Chuck Witton was talking about that on the Cube recently. Uh, so I have often said multi clouds, Really? Multi vendor. It's like, Oh, I woke up. I got all these clouds. Okay, So what are the right strategies for customers? Where are they starting? How are they thinking about it? >>The people who are making the best progress is looking at it holistically. Looking at what does what does God look like? What are the things that are important to us? One of the capabilities were wanting to offer up and going into going into things, worried less about the tech of it. But more about how are we going to do things like accelerate business agility? How are we going to start to empower our lines of business to have first mover advantage? How do we take advantage of all of these disparate capabilities that over time it's going to vary? Who has competitive advantage? You could have one provider comes up with something that's a really compelling use case for what you're looking to do. But so if you've got the ability to be able to consume as a consistent ecosystem, all of those different partners, it's very easy to tap into that quickly and effectively delivering it. If you're trying to build things so that you're only tied into different people in different ways with different operational constructs, that don't really talk very well together. It's going to become very difficult for you to really take the maximum advantage of multi Cloud. So the thing that I would stress is, what are you actually trying to accomplish out of that work from the top down? Think about what good looks like. What are the capabilities that are meaningful and impactful to the business. And then the easiest thing in the world is to figure out which technology choices you have that enable that. But it has to be done through that lens of what is business value look like? And how do we manage that? And maximise that versus making desperate sort of distinct technology choices >>with the focus on business scene, which is absolutely critical. David, What's the GTM like between Dell and Deloitte? How do you when you bring them in? It's >>a perfect relationship. You've got to remember the customers and our clients have to have two things. Number one. They have to have a trusted adviser, and someone can bring to bear risk. Financial financial analysis, the ability to deal with technology, data, security, governance, things like that which are hard problems to solve. But do so in an objective way, making sure we're bringing the right solutions to bear to solve the problems looking after for the client as well as a technology partner that has the breath of everything you see on this floor that we can pick and choose different technologies to bring together to solve their exact needs. So having a partner like Dell is very important because ultimately allows us to pick the right solutions for the customer and bring to bear the exact solutions are going to solve their issues and do so in a way where they're going to be 100% optimised, where the solution that they're running is going to be near 100% optimisation as much as we can, and therefore that's going to value the business. Do you tend >>to these days, uh, to come into an organisation on a more sort of project basis? Or is it more things like we're talking digital transformation or data architecture? And then you figure out okay, where's the priorities? And the spending have to be is a kind of a top down or is it bottom up or a middle out? >>It tends to be a little bit of well, ultimately it ends up being both. So whether the conversation starts at a macro level and it's a more existential, how do we? How do we want to go to market and how do we want to support our business? A lot of conversations start that way. Sometimes it'll be bottom up where it is a specific project. We've got a net new application. We've got to go to market initiative, a new geography, whatever it happens to be. That is sort of what spawns that type of a dialogue. But ultimately, those two things do end up balancing out. Because if you do anything well and the expectation is that we're going to do things well, then it will grow. Or alternatively, if the aspiration is is that you want to do things in the best way possible, it will attract and pull through use cases and projects as and where required anyway. So the two things end up becoming pretty symbiotic, irrespective of whether it started as a top down. Michael meets a customer and sort of starts that way, or it's something from the grassroots up that it's more demand based from a project. >>When you have edged discussions with customers, how much of that is? You know, maybe it's the OT people or the folks out at the edge, and how much is I t involved in those discussions? >>It tends to be so. It's becoming more mainstream that it's a more holistic conversation, so a little bit is always the case. Some of the early conversations tend to be about use cases that are very business century so that you will have conversations with somebody who imagine somebody doing payments of distributed payments in financial services or something like that. And it's all about mobile banking and proximity and things. So you tend to talk to people about well, what are the potential use cases? How do you monetise some of those things? And then you talk to end up in a technology conversation or some could be potentially. Somebody says, Well, look, we've got the Capital Markets group want to do something, or the consumer banks want to go do something that's eccentric. How would we go about doing that from the organisation? We're now getting to a much greater degree of maturity with a lot of customers where it is a collaborative where you've got the person who owns the business problem or the business opportunity, plus the technology group. And it's a collaborative around. Well, what does the technology solution need to be able to offer up and deliver? And if we can do those things, how would we then go and leverage that technology and the most effective way to drive those types of business outcomes? We're talking about seeing >>a similar >>patterns. Yeah, I'm seeing very similar patterns. Ultimately, this is about tactical technology that has a strategic purpose. And you gotta remember we've had edge in one way, shape or form around for the last 30 years. We just haven't done it very well. And the thing is, we're starting to move a lot of these processes and a lot of these data collections, a lot of these analytics and a lot of knowledge engines, you know, out to the edge of the networks. And by doing so, that creates a strategic opportunity for folks in the organisations to figure out how that's going to work for them. And so it isn't necessarily a geeky conversation that we're having it strategically. We're looking to expand the way in which we're doing compute and doing data storage. It has these opportunities within the industry you're in. We're going to build this technology to make it happen. And that goes to both sides, people who do the implementation boards of directors and CEOs. But >>you can kick out if you have to, >>but they've all got to be there. And that collaboration seems like it's absolutely foundational to overall projects being successful. Guys, thank you so much for joining David me on the programme today. Talking about Dylan deployed better together and all the opportunities that there are to unlock the value and multi cloud. We appreciate your insights. >>Thanks for having us our >>pleasure. Thanks for our guests and a volonte. I'm Lisa Martin coming to you live from Las Vegas. Day two of our coverage of Dell Technologies World stick around. We'll be right back with our next guest. >>Thanks. >>Mm. Mhm. Mhm.

Published Date : May 3 2022

SUMMARY :

as et cetera, the last day and a half. Thank you for having us. What does that mean to you? It's a complex distributed system that basically is invasive to what we do within the enterprise. How are they managing that approach? And the reality is, it's a more holistic approach that needs to be taken. What is the global transformation office? all of those assets and capabilities and map them to the types of outcomes, It's all of the above, I think, as we get as we get through the conversation, massively pivot multiple times right to survive and not to thrive. to have more VPN, traffic and things like that, that's not what it's all about. Okay, so square the circle for me because I totally agree with what you just said. and that ability to look at things holistically is going to become increasingly important. so not necessarily shove it all into a single data store but enable it to be distributed So because of the people who have Deloitte's gonna be having these conversations all the time with your customers. And so it's okay to have that. It's subservient to the business. And the reality is that the people who have the technical know how and Okay, So what are the right strategies for customers? What are the capabilities that are meaningful and impactful to the business. How do you when you bring them in? Financial financial analysis, the ability to deal with technology, data, Or alternatively, if the aspiration is is that you want to do things in the best way Some of the early conversations tend to for folks in the organisations to figure out how that's going to work for them. And that collaboration seems like it's absolutely foundational to I'm Lisa Martin coming to you live from Las Vegas.

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Jeff Clarke, Dell Technologies | Dell Technologies World 2022


 

>>The cube presents, Dell technologies world brought to you by Dell. >>Welcome back to Las Vegas. We're here in the Venetian convention center. My name is Dave Alan. I'm here with my co-host John fur. You're watching the Cube's live coverage of Dell tech world 2022. Great crowd. I would say 7,000, maybe even 8,000 people. When you add in all the peripheral attendees, Jeff Clark is here. He's the vice chairman and co-chief operating officer of Dell technologies. Great to see you face to face, man. >>Hey guys. Good to see you again. Awesome. >>So really enjoyed your keynote this morning. You were pumped up, uh, I thought the, the presentations and the demos were crisp. So congratulations. Thank you. How you feeling? >>Doing a great job? How am I feeling? Uh, well, one relieved. If you know me well enough, I'm an engineer by heart. So trade the anxiety to do that is, uh, and build up is quite draining, but having it done, I feel pretty good now, but I feel good about what we discussed. Uh, it was a fun day to be able to talk to real customers and partners face to face like we're doing here and showcasing what we've been doing. I must admit that was a little bit of fun. Yeah. >>Well, we're chilling on the cube. Uh, we're laid back as you know. Um, what was your favorite moment? Cause you got a lot of highlights. The snowflake deal. We love been talking about it all, all show. Um, the, the, I IP of Dell with software define was pretty cool. Lot of great stuff. What's what >>Some cool laptop stuff too. That was interesting. You know, I don't have to. Where's the, where's the share button. >>We have a discord server now and all 18,000 people want to know. >>You're asking me to pick a monks, my should, which I like the most. >>How big is your monitor on your desk? >>Uh, I have a 49 on one side and a 42 on the other side. That's what both you guys need >><laugh> productivity, da >><laugh> well, in the world of zoom, it was incre incredibly productive to have that surface area in front of you. So, which of my announcements was my favorite, I think from a raw technology point of view, showcasing Dell, thinking about what we've done in a very differentiated way. It's hard not to say the power flex >>Engagement. Oh, look at that. Look, I wrote just, just wrote down power flex. Yep. Right. >><laugh> okay. Think about it. Softer defined. We, the leader and softer defined, uh, infrastructure that can be, think of it as independently, independent ability to scale compute from storage so we can linear scale and those no bounds, unlimited IO performance. The ability to put file block support, hyper hypervisors and bare metal all on a single platform. And then we made a, a bunch of other improvements around it. It's truly an area where we a leader we're differentiated in our core IP matters >>And that's Dell IP, Dell technology top >>The bottom. >>Okay, cool. >>So from a pure technical point of view, it's probably my favorite. What's not liked about PowerMax, the most mission critical, the most secure high end storage system in the world. And we made it better. We made it more secure. We put an isolated vault in it. We added some, uh, multifactor authentication. We improved the architecture for twice the performance, 50% better response time, blah, blah, blah, blah, blah. Yes, pretty cool. <laugh> and then you gotta put a notebook in front of everybody where you think about in this modern workplace. And what we've learned is hybrid users. What software that we've embedded into that latitude 93 30 was pretty interesting. I thought. And then if I pull day one into the conversation, sort of the direction of where we're going of, multi-cloud the role of multi-cloud and our ability to be sort at the center of our customers multi-cloud world. I loved how Chuck described moving from multi-cloud by default to multi cloud, by design, and then the subsequent architecture that we put behind it. And then probably cherry on the old cake was the snowflake announcement that got a lot of people excited about bringing a really differentiated view of cloud based analytics down on our object storage. I know that was more than one, but I can't help. >>I like the cherry on top >>You've um, said a number of times, I think the 85% of your engineers are software engineers. You talked about, is that the right number, roughly? Yes, sir. And, and so, uh, you talked also about 500 new features today and, and every time you're talking about those features, I inferred anyway, it was part of the OS. A lot of it anyway, a lot of software does hardware still matter? And if so, why? >>Of course hardware still >>Matter. Explain why. >>Well, last time I checked doesn't the software stuff work on the hardware. Exactly. Doesn't the software things make hardware calls to exploit the capability we built into the software. Of course it does says it absolutely does matter, but I think what we're trying to describe or to get across today is we're moving up the stack, we're adding more value. Basically our customers are dragging us into a broader set of problems and software is increasingly the answer to that running on the best hardware, the best infrastructure, being able to build the right software abstraction to hook into either data frameworks, like a snowflake, being able to present our storage assets of software in the pub book cloud, ultimately the ability to pull them and think of it as a pool of storage for developers to make developers lives easier. Yeah. That's where we're going >>And, and is accurate in your view, you're going up to stack more software content and there's value. That's also flowing into Silicon, whether it's accelerators or Nicks and things like that, is that a right way to think about what's happening in hardware and software. We, >>You and I have had a number of conversations, David, the evolution of the architecture, where we're going from a general purpose CPU based thing to now specialty processors, whether that be a smart Nick purpose, built accelerators. If we leaped all the way out to quantum, really purpose built accelerators for a specific algorithm, there's certainly specialization going on. And as that happens, more software and software defined is necessary to knit together. And we have to be the person that does that. Mm-hmm <affirmative> yeah. >>Talk about how the software defined piece makes the innovation happen on the hardware. Is it, is it the relationship that it's decoupled or you guys are just building design Silicon to make the software better? Cuz that interplay is a design, uh, is designed in, right? >>Uh, I, I think it's a little bit of both clearly being able to exploit the underlying hardware features and capabilities in your software in a differentiated way is important. Something we've excelled at for many, many years, but then the ability to abstract. If you think about some of the things that we talk about as a data fabric or a data plane and a data plane working across different architectures, that's an abstracted piece of software that ultimately leads to a very different and that's where we're driving towards >>What's different now. And what's similar now from the past, I was just on a, a panel. I talking about space, Cal poly and California space symposium and this hardware and space and it's, software's driving everything you can't do break, fix and space. It's talk about the edge. You can't talk about. You can't do break hard to do break, fix and space. So you gotta rely on software in the supply chain. Big part of the design as software becomes more prevalent with open source and et cetera, that innovation equation is designed in. What's your, what's your thoughts on that? >>Help me understand John, what more of this specific of what you're looking for, where do you want to dive into >>The, as Silicon becomes more of a more efficient, what does that do for the software in things like edge, for instance, as the boxes move out and the, the devices move to the home, they gotta be faster, more intelligent, more secure. Uh, Michael says it's a, it's a compute tower now 5g for instance. >>Yeah. Uh, maybe another way to look at it. We've been in the industry a little while for the longest time hardware capabilities were always ahead of software. We built great hardware. We let software catch up. What's changed certainly in this time. And as we look going forward is the software capabilities are now ahead of those very hardware capabilities in bringing it. And to me, that's a, it's a very fundamental change. Certainly in my 35 years of doing this, that's very different. And if you believe that continues, which I do, particularly as we face increasingly more difficult challenges to continue with Moore's law, how do we continue to build out the transistor density? We've all benefited from for four, five decades now, softer innovation is going to lead, which is what we tried to hint at today. And I think that's the future. That's where you're gonna see us continue to drive and think about how we talk about, uh, technology today. I know Dave and I had this conversation not too long ago, whether it's infrastructure is code, who would've thought of that idea a decade ago. <laugh> uh, if we think about, uh, data as code we were talking about before we got on air, what data on code data's little bits, one's in zero stored in Silicon, you store >>It, <laugh> you move it >>Around now. So it, it opens the door or the door to, I think innovation done differently and perhaps even done it more scale as if we abstract it correctly. >>Yeah. And might led a good point on when he was on about all the good benefits that come from that in the customer and in society. And I guess the next question with the customer side, it take your, if the, if the flip, if the script is flipping, which I believe that it is, I agree with you. How does the customers deal with the innovation strategy? Because now they wanna take advantage of the new innovation, but what problems and opportunities are they facing? That's different now than say a decade ago, if you're in it or you're trying to create a great group within your CISO organization. I mean, there are problems now that we didn't see before. What do you, how do you see that? >>Well, I, I, I think the, the biggest change would be again, if you look and reflect on our careers, it was sort of in the business, it played a role. It was often put off to the corner, just make the place sort of work. And today, and I think the pandemic has the pandemic and global health crisis accelerated this technology is now part of people's business and you can't compete without technology. And in fact, we saw it during the early days of the pandemic, those CU customers that were further along on their digital transformation, generally weathered the storm in their sector better than those who were behind. >>Yeah, >>Absolutely. What does that tell us technology was an enabler. Technology helped them, whether the storm prepared them, made them more competitive. So now I think I don't meet many CIO and CEOs who don't have the conversation about their business model and technology being symbiotic, that they're integrated, that they can't do one without the other. That's a very different mindset than when we grew up in this industry where this stuff was. So now you take that as a basis. We got data everywhere. Most of the data's gonna come out of the data, not in the data center's gonna be created outside of the data center. The attack surface has grown disproportionately >>People, people sharing data, too, their data with other data, very much so generating >>Data in places. Sometimes they don't know where it is and hope to get it back. So the role to be able to protect that estate, if you will, to be able to protect the information, which increasingly data is companies fuel, but makes 'em go, how do you protect it? How do you ultimately analyze it? How do you provide them the insights to ultimately run and drive their business? That's the opportunity. >>So we are in the same wavelength with Powerflex and, and I'm a little concerned about confirmation bias, but, but I, I wanna say this, I really like the way your Dell's language and yours specifically has evolved. You talk about abstraction layers, hiding that underlying complexity, building value on top of the hyperscalers on prem connecting sore, we call it super cloud. You guys call it multi-cloud. We saw two examples of that today, project Alpine and the snowflake is early examples. Uh, I'm trying to gauge how real this is. We think it's real. Uh, we talked to customers who clearly say, this is what they want. Um, I wonder if you could add a little detail to that, some color on your thoughts on, on how real this is, how it will evolve over time. >>Well, from our, from our seat and the way that I, that, that I see it in driving our underlying product development, roadmaps, people want to drag into conversation about public and private and this, and what have you. And, and that's not how customers work today. Uh, customers really have got to this point where they want to use the best capabilities regardless of where they lie. And if that's keeping mission critical data on premise taking advantage of analytic tools in the cloud, doing some test dev in the public cloud, moving out to edge, they want to be able to do that reasonably quickly and not. We were talking about this before we got on the air in an easy fashion. It can't be complex. Yeah. So how do you actually knit this together in a way that is not complex and enables customers? That's what I think customers want. So you think about our multi-cloud vision. It's about building an ecosystem across all of the public clouds, which we've made announcement and announcement to do that. Well, >>You said earlier default versus by design, which referencing to the multi-cloud. But I think the design is the key word here. The design is a system architecture you're talking about. You said also technology and business models are tied together and enable or that's. If you believe that, then you have to believe that it's a business operating system that they want, they wanna leverage whatever they can. And at the end of the day, they have to differentiate what they do >>Well, that that's exactly right. If I take that in what, what Dave was saying. And, and, and I summarize it the following way. If we can take these cloud assets in Cape capabilities, combine them in an orchestrated way to delivery, distributed platform, game over, >>Tell us we gotta wrap, which bummed me out because I, we had so much, we haven't covered. We haven't talked about 5g. We really haven't hit on apex. Uh, what else is exciting? You something, you know, let's let's in the last minute or so, let's do a wrap. >>We just, >>I know we just got started. We had >>A schedule, >>Two guys, the boss, this >>Is great. We wanna go the next, >>Not when it comes to the schedule, just laid >>Out the, just laid out the checkmate move right there. You know, um, >>Look, what I get excited about, uh, >>Edge to me is a domain that we're gonna see in this part of our careers have the same level of innovation and discovery that we just saw in the early part of our careers and probably times 10 or times a hundred. And I, and I think about the world we live in and matching up what's happening in this digitization of our world and everything, having a sensor in it, collecting data everywhere on everything, and then being able to synthesize it in a way that we can derive reasonable insight from to be able to make real time decisions from whether that be in healthcare, a smart city, a factory of the transportation area, our own website of how the traffic comes in and how we present our offers more effectively to what you want, which are different than what Dave wants. The possibilities are unlimited and, or on the half of the first ending, if you like baseball, analogies, absolutely. And a long way to go and a tremendous amount of innovation that'll happen here. I get excited about that place. Now. It's not gonna happen overnight every once say, oh, we're smoking edge. Wasn't at IOT, stop putting a timeframe on it. Yeah. Know, the foundation is built to be able to develop, evolve and innovate from here. Like I've never seen. >>And the playbook to get back to your game overcome is whoever can simplify the comp and reduce the complexity and make things simpler and easier. That's, I mean, that's kind of the formula for success basically. I mean, it sounds kind of easy, right? Like >>Spot on, >>Just do it, but what, but that's hard. >>Remember it's hard and being able to build data centers and, and millions of places. So for example, what we'll leave in a little 5g, you think about all of the public cloud data centers today. I think there's roughly 600 locations. You've got 7 million cell towers. Yeah. 7 million cell towers gonna >>Be like how reach right there. >>Data center at the edge of the network. Yeah. As we just aggregate the telecom infrastructure. Sure. From a monolithic big black box into a disaggregated standards based architecture with virtualization and containerization in it. >>I mean, outta compute, I love the whole Metro operating model there, like having that data center at that edge, all that wire wireless coming in. >>I >>Agree. Pretty impressive. Powering the Teslas and all the cars out there sending telematics to, uh, people's phones. And >>Let's wait to next wearables >>Here >>To, I was gonna say next Dell technology world choose to have some fun. <laugh> >>Jeff Clark. Thanks so much for coming to the cube. You're awesome guest and, uh, congratulations on all the success and really appreciate your time. Yeah. Thanks for >>Having me. Thanks for kind words. >>All right. Thank you for watching. This is Dave for John furrier, Dell tech world 2022 live. We'll be right back. You're watching the cube. >>That was great. Mean you great riff.

Published Date : May 3 2022

SUMMARY :

Great to see you face to Good to see you again. the presentations and the demos were crisp. and partners face to face like we're doing here and showcasing what we've been doing. Uh, we're laid back as you know. You know, I don't have to. Uh, I have a 49 on one side and a 42 on the other side. It's hard not to say the Look, I wrote just, just wrote down power flex. independent ability to scale compute from storage so we can linear scale and those no bounds, sort of the direction of where we're going of, multi-cloud the role of You talked about, is that the right number, roughly? is increasingly the answer to that running on the best hardware, the best infrastructure, And, and is accurate in your view, you're going up to stack more software content and there's You and I have had a number of conversations, David, the evolution of the architecture, where we're going from a general purpose CPU is it the relationship that it's decoupled or you guys are just building design Silicon to Uh, I, I think it's a little bit of both clearly being able to exploit the underlying Big part of the design as software becomes more prevalent with open source and et cetera, the devices move to the home, they gotta be faster, more intelligent, more secure. And if you believe that continues, which I do, So it, it opens the door or the door to, I think innovation And I guess the next question with the customer side, it take your, if the, And in fact, we saw it during the early days of the pandemic, Most of the data's gonna come out of the data, not in the data center's gonna be created outside of So the role to be able So we are in the same wavelength with Powerflex and, and I'm a little concerned about confirmation bias, It's about building an ecosystem across all of the public clouds, which we've And at the end of the day, they have to differentiate what they do And, and, and I summarize it the following You something, you know, let's let's in the last minute or so, let's do a wrap. I know we just got started. We wanna go the next, You know, um, or on the half of the first ending, if you like baseball, analogies, absolutely. And the playbook to get back to your game overcome is whoever can simplify the comp and reduce the complexity So for example, what we'll leave in a little 5g, you think about all of the public cloud Data center at the edge of the network. I mean, outta compute, I love the whole Metro operating model there, like having that data center at that edge, Powering the Teslas and all the cars out there sending telematics to, To, I was gonna say next Dell technology world choose to have some fun. Thanks so much for coming to the cube. Thanks for kind words. Thank you for watching. Mean you great riff.

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