Michael Fagan, Village Roadshow | Palo Alto Networks Ignite22
>>The Cube presents Ignite 22, brought to you by Palo Alto Networks. >>Welcome back to Vegas, guys and girls, it's great to have you with us. The Cube Live. Si finishing our second day of coverage of Palo Alto Ignite. 22 from MGM Grand in Las Vegas. Lisa Martin here with Dave Valante. Dave Cybersecurity is one of my favorite topics to talk about because it is so interesting. It is so dynamic. My other favorite thing is to hear the voice of our vendors' customers. And we could to >>Do that. I always love to have the customer on you get you get right to the heart of the matter. Yeah. Really understand. You know, what I like to do is sort of when I listen to the keynotes, try to see how well it aligns with what the customers are actually doing. Yeah. So let's >>Do it. We're gonna unpack that now. Michael Fagan joins us, the Chief Transformation Officer at Village Roadshow. Welcome Michael. It's great to have you >>And thank you. It's a pleasure to be here. >>So this is a really interesting entertainment company. I find the name interesting, but talk to us a little bit about Village Roadshow so the audience gets an understanding of all of the things that you guys do cuz theme parks is part of >>This. Yeah, so Village Road show's Australia's largest cinema exhibitor in conjunction with our partners at event. We also own and operate Australia's largest theme parks. We have Warner Brothers movie World, wet and Wild. SeaWorld Top Golf in Australia is, is operated by us plus more. We also do studio, we also own movie studios, so Aquaman, parts of the Caribbean. We're, we're filming our movie studios Elvis last year. And we also distribute and produce movies and TV shows. Quite diverse group. >>Yeah, you guys have won a lot of awards. I mean, I don't know, academy Awards, golden Globe, all that stuff, you know, and so it's good. Congratulations. Yeah. >>Thank you. >>Cool stuff. I wanna also, before we dig into the use case here, talk to us about the role of a chief transformation officer. How long have you been in that role? What does it encompass and what do you get to drive from a transformation perspective? Yeah, >>So the, the, the nature and pace of disruption is accelerating and on, on one side. And then on the other side, the running business as usual is becoming increasingly complex and, and more difficult to do. So running both simultaneously and at pace can put organizations at risk, both financially and and other ways. So in my role as Chief Transformation officer, I support the rest of the executive team by giving them additional capacity and also bring capability to the team that wasn't there before. So I do a lot of strategic and thought leadership. There's some executive coaching in there, a lot of financial modeling and analysis. And I believe that when a transformation role in particularly a chief transformation role is done correctly, it's a very hands-on role. So there's certain things where I, I dive right down and I'm actually hands in, hands-on leading teams or leading pieces of work. So I might be leading particular projects. I tried to drive profit revenue and profitability across the divisions and does any multi or cross-divisional opportunities or initiative, then I will, I will lead those. >>The transformation, you know, a while ago was cloud, right? Okay, hey, cloud and transformation officers, whether or not they had that title, we'll tell you, look, you gotta change the operating model. You can't just, you know, lift and shift in the cloud. That's, you know, that's pennies. We want, you know, big bucks. That's the operating. Now it's, I'm my question is, is did the pandemic just accelerate your transformation or, or was it, you know, deeper than that? >>Yeah, so what in my role have both digital and business transformation, some of it has been organizational. I think the pandemic has had a, a significant and long lasting effect on society, not just on, on business. So I think if you think about how work work used to be a, a place you went to and how it was done beforehand, before the, before COVID versus now where, you know, previously, you know, within the enterprise you had all of the users, you had all of the applications, you had all of the data, you had all of the people. And then since March, 2020, just overnight, that kind of inverted and, you know, you had people working from home and a person working from home as a branch office of one. So, so we ended up with another thousand branches literally overnight. A lot of the applications that we use are now SASS or cloud-based, whether that's timekeeping with Kronos or communica employee communication or work Jam. So they're not sitting within our data center, they're not sitting within, within our enterprise. It's all external. >>So from a security perspective, you obviously had to respond to that and we heard a lot about endpoint and cloud security and refactoring the network and identity. These guys aren't really an identity. They partner for that, but still a lot of change in focus that the CISO had to deal with. How, how did you guys respond to that? And, and you had a rush to do it. Yeah. And so as you sit back now, where do you go from here? >>Well we had, we had two major triggers for our, our network and security transformation. The first being COVID itself, and then the second beam, we had a, a major MPLS telco renewal that came up. So that gave you an opportunity to look at what we were doing and essentially our network was designed for a near, that no longer exists for when, for when p like I said, when people, when people were from home, all the applications were inside. So, and we had aging infrastructure, our firewalls were end of life. So initially we started off with an SD WAN at the SD WAN layer and an SD WAN implementation. But when we investigated and saw the security capabilities that are available now, we that to a full sassy WAN implementation. >>Why Palo Alto Networks? Because you, you had, you said you had an aging infrastructure designed for an era that doesn't exist anymore, but you also had a number of tools. We've been talking about a consolidation a lot the last couple days. Yeah. How did, what did you consolidate and why with Palo Alto? >>So we had a great partner in Australia, incidentally also called Cube. Cube Networks. Yeah. That we worked with great >>Names. Yeah, right. >>So we, so we, we worked for Cube. We ran a, a form of tender process. And Palo Alto with, you know, Prisma access and Global Global Protect was the only, the only solution that gave us everything that we needed in terms of network modernization, the agility that we required. So for example, in our theme part, we want to send out a hotdog cart or an ice cream cart, and that becomes, all of a sudden you got a new branch that I want to spin up this branch in 10 minutes and then I wanna spin it back down again. So from agility perspective, from a flexibility perspective, the security that, that we wanted, you know, from a zero trust perspective, and they were the only, certainly from a zero trust perspective, they're probably the only vendor that, that exists that, that actually provided the, the, all those capabilities. >>And did you consolidate tools or you were in the process of consolidating tools now? >>Yeah, so we actually, we actually consolidated down to, to, to a, to a single vendor. And in my previous role I had, I had implemented SD WAN before and you know, interoperability is a, is a major issue in the IT industry. I think there's, it's probably the only industry in the, the only industry I can think of certainly that where we, we ship products that aren't ready. They're not of all the features, they, they don't have all the features that they should have. They're their plans. They were releasing patches, releasing additional features every, every couple of months. So, you know, if you, if if Ford sold the card, I said, Hey, you're gonna give you backseats in a couple of months, they'd be uproar. But, but we do that all the time in, in it. So I had, when I previously implemented an Sdwan transformation, I had products from two tier one vendors that just didn't talk to one another. And so when I went and spoke to those vendors, they just went, well, it's not me. It's clearly, clearly those guys. So, so there's a lot to be said for having a, you know, a champion team rather than a team of champions. And Palo Alto have got that full stack fully integrated that was, you know, exactly meant what we were looking for. >>They've been talking a lot the last couple days about integration and it, and I've talked with some of their executives and some analysts as well, including Dave about that seems to be a differentiator for them because they really focus on that. Their m and a strategy is very, it seems to be very clear and there's purpose on that backend integration instead of leaving it to the customer, like Village Road show to do it. They also talked a lot about the consolidation. I'm just curious, Michael, in terms of like what you've heard at the show in the last couple of days. >>Yeah, I mean I've been hearing to same mess, but actually we've, we've lived in a >>You're living it. That's what I wanted to >>Know. So, so, you know, we had a choice of, you know, do you try and purchase so-called best of breed products and then put a lot of effort into integrating them and trying to get them to work, which is not really what we want to spend time doing. I don't, I don't wanna be famous for, you know, integration and, you know, great infrastructure. I want to be, I want Village to be famous for delivering great experiences to our customers. Memories that last a lifetime. And you know, when kids grow up in Australia, they, everybody remembers going to the theme parks. That's what, that's what I want our team to be doing and to be delivering those great experiences, not to be trying to plug together bits of software and it may or may not work and have vendors pointing at one another and then we are left carrying the cannon and holding the >>Baby. So what was the before and after, can you give us a sense as to how life changed, you know, pre that consolidation versus post? >>Yeah, so our, our, our infrastructure, say our infrastructure was designed for, you know, the, you know, old ways of working where we had you knowm routers that were, you know, not designed for cloud, for modern traffic, including cloud Destin traffic, an old MPLS network. We used to back haul all the traffic from, from our branches back to central location run where we've got, you know, firewall walls, we've got a dmz, we could run advanced inspection services on that. So if you had a branch that wanted to access a website that was housed next door, even if it was across the country, then it would, we would pull that all the way back to Melbourne. We would apply advanced inspection services to it, send it up to the cloud out back across the country. Traffic would come back, come down to us, back out to our branch. >>So you talk about crossing the country four times, even at the website is, is situated next door now with, with our sasi sdwan transformation just pops out to the cloud now straight away. And the, the difference in performance for our, for our team and for our customers, it, it's phenomenal. So you'll talk about saving minutes, you know, on a log on and, and seconds then and on, on an average transaction and second zone sound like a lot. But when you, it's every click up, they're saving a second and add up. You're talking about thousands of man hours every month that we've saved. >>If near Zuke were sitting right here and said, what could we do better? You know, what do you need from us that we're not delivering today that you want to, you want us to deliver that would change your life. Yeah, >>There's two things. One, one of which I think they're all, they're already doing, but I actually haven't experienced myself. It's around the autonomous digital experience management. So I've now got a thousand users who are sitting at home and they've got, when they've got a problem, I don't know, is it, is it my problem or is it their problem? So I know that p were working on a, an A solution that digital experience solution, which can actually tell, well actually know you're sitting in your kitchen and your routes in your front room, maybe you should move closer to the route. So there, there they, that's one thing. And the second thing is using AI to tell me things that I wouldn't be able to figure out with a human training. A lot of time sifting through data. So things like where I've potentially overcompensated and, you know, overdelivered on the network and security side or of potentially underdelivered on a security side. So having AI to, you know, assess all of those millions and probably billions of, you know, transactions and packets that are moving around our network and say, Hey, you could optimize it more if you, if you dial this down or dial this up. >>So you said earlier we, this industry has a habit of shipping products before, you know they're ready. So based on your experience, seems like, first of all, it sounds like you got a at least decent technical background as well. When do you expect to have that capability? Realistically? When can we expect that as an industry? >>I think I, I think, like I said, the the rate and nature of change is, is, I think it's accelerating. The halflife of degree is short. I think when I left university, what I, what I learned in first year was, was obsolete within five years, I'd say now it's probably obsolete of you. What'd you learn in first year? It's probably obsolete by the time you finish your degree. >>Six months. Yeah, >>It's true. So I think the, the, the rate of change and the, the partnership that I see Palo building with the likes of AWS and Google and that and how they're coming together to, to solve, to jointly solve these problems is I think we will see this within 12 months. >>Who, who are your clouds? You got multiple clouds >>Or We got multiple clouds. Mostly aws, but there are certain things that we run that run in run in Azure as well. We, we don't really have much in GCP or, or, or some of the other >>Azure for collaboration and teams, stuff like that. >>Ah, we, we run, we run SAP that's we hosted in, in Azure and our cinema ticketing system is, is was run in Azure. It's, it was only available in, in in Azure the time we're mo we are mostly an AWS >>Shop. And what do you do with aws? I mean, pretty much everything else is >>Much every, everything else, anything that's customer facing our websites, they give us great stability. Great, great availability, great performance, you know, we've had and, and, and, and a very variable as well. So, we'll, you know, our, our pattern of selling movie tickets is typically, you know, fairly flat except when, you know, there's a launch of a, of a new movie. So all of a sudden we might say you might sell, you know, at 9:00 AM when, you know, spider-Man went on sale last year, I think we sold 100 times the amount of tickets in the forest, 10 minutes. So our website didn't just scale look beautifully, just took in all of that extra traffic scale up. We're at only any intervention and then scale back down >>Taylor Swift needs that she does need that. So yeah. And so is your vision to have Palo Alto networks security infrastructure have be a common sort of layer across those clouds and maybe even some on-prem? Is it, are you, are you working toward that? Yeah, >>We, yeah, we, yeah, we, we'd love to have, you know, our end, our end customers don't really care about the infrastructure that we run. They won't be >>Able to unless it breaks. >>Unless it breaks. Yeah. They wanna be able to go to see a movie. Do you wanna be able to get on a rollercoaster? They wanna be able to go, you know, play around around a top golf. So having that convergence and that seamless integration of working across cloud network security now for most of our team, they, they don't know and they don't need to know. In fact, I, I frankly don't want them to know and be, be thinking about networks and clouds. I kind of want them thinking about how do we sell more cinema tickets? How do we give a great experience to our guests? How do we give long lasting lifetime memories to, to the people who come visit our parks? >>That's what they want. They want that experience. Right. I'd love to get your final thoughts on, we, we had you give a great overview of the ch the role that you play as Chief transformation officer. You own digital transformation, you want business transformation. What advice would you give to either other treat chief transformation officers, CISOs, CSOs, CEOs about partnering, what's the right partner to really improve your security posture? >>I think there's, there's two things. One is if you haven't looked at this in the last two years and made some changes, you're outta date. Yeah. Because the world has changed. We've seen, I mean, I've heard somebody say it was two decades worth of, I actually think it's probably five 50 years worth of change in, in Australia in terms of working habits. So one, you need to do something. Yeah. Need to, you need to have a look at this. The second thing I think is to try and partner with someone that has similar values to your organization. So Village is a, it's a wonderful, innovative company. Very agile. So the, like the, the concept of gold class cinema, so, you know, big proceeds, recliners, waiter service, elevated foods concept that, that was invented by village in 1997. Thank you. And we had thanks finally came to the states so decade later, I mean we would've had the CEO of every major cinema chain in the world come to come to Melbourne and have a look at what Village is doing and go, yeah, we're gonna export that back around around the world. It's probably one of, one of Australia's unknown exports. Yeah. So it's, yeah, so, so partnering. So we've got a great innovation history and we'd like to think of ourselves as pretty agile. So working with partners who are, have a similar thought process and, and managed to an outcome and not to a contract Yeah. Is, is important for us. >>It's all about outcomes. And you've had some great outcomes, Michael, thank you for joining us on the program, walking us through Village Roadshow, the challenges that you had, how you tackled them, and, and next time I think I'm in a movie theater and I'm in reclining chair, I'm gonna think about you and village. So thank you. We appreciate your insights, your time. Thank you. Thanks Michael. For Michael Fagan and Dave Valante. I'm Lisa Martin. You've been watching The Cube. Our live coverage of Palo Alto Networks. Ignite comes to an end. We thank you so much for watching. We appreciate you. You're watching the Cube, the leader in live enterprise and emerging emerging tech coverage next year. >>Yeah.
SUMMARY :
The Cube presents Ignite 22, brought to you by Palo Alto Welcome back to Vegas, guys and girls, it's great to have you with us. I always love to have the customer on you get you get right to the heart of the matter. It's great to have you It's a pleasure to be here. us a little bit about Village Roadshow so the audience gets an understanding of all of the things that you guys do cuz theme And we also distribute and produce movies and TV shows. all that stuff, you know, and so it's good. do you get to drive from a transformation perspective? So in my role as Chief Transformation officer, I support the rest of the executive We want, you know, just overnight, that kind of inverted and, you know, you had people working from home So from a security perspective, you obviously had to respond to that and we heard a lot about endpoint So that gave you an opportunity to look at what we were doing and essentially for an era that doesn't exist anymore, but you also had a number of tools. So we had a great partner in Australia, incidentally also called Cube. Yeah, right. that we wanted, you know, from a zero trust perspective, and they were the only, fully integrated that was, you know, exactly meant what we were looking for. it to the customer, like Village Road show to do it. That's what I wanted to you know, integration and, you know, great infrastructure. consolidation versus post? back to central location run where we've got, you know, firewall walls, we've got a dmz, So you talk about crossing the country four times, even at the website is, is situated next door now You know, what do you need from us that we're not delivering today that you want to, you want us to deliver that would change So things like where I've potentially overcompensated and, you know, overdelivered on the network So you said earlier we, this industry has a habit of shipping products before, It's probably obsolete by the time you finish your degree. Yeah, So I think the, the, the rate of change and the, the partnership that I see Palo Mostly aws, but there are certain things that we run that run in run mo we are mostly an AWS I mean, pretty much everything else is So all of a sudden we might say you might sell, So yeah. We, yeah, we, yeah, we, we'd love to have, you know, you know, play around around a top golf. we, we had you give a great overview of the ch the role that you play as Chief transformation So one, you need to do something. Roadshow, the challenges that you had, how you tackled them, and, and next time I think I'm in a movie theater
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Anant Adya, Infosys Cobalt & David Wilson, Infosys
>>Hello, brilliant cloud community and welcome back to AWS Reinvent, where we are live all day every day. From the show floor here in Las Vegas, Nevada. I'm Savannah Peterson, joined by my beautiful cohost Lisa Martin here on the cube. Lisa, you're smiling. You're radiating Day three. You would think it was day one. How you doing? >>Amazing. I can't believe the energy that has been maintained omni show floor since Monday night at 4:00 PM >>I know. And I, I kind of thought today we might see some folks trickling out. It is packed as our, as our guests and I were, we were all just talking about right before the segment, almost two packed, which is a really great sign for aws. It is. We're >>Hearing worth of 55,000 people here. And of course we only get a, a little snapshot of which literally >>This corner, >>We don't get to see anything else around the strip that's going on. So it's massive. Yeah, >>It is a very massive, I'm super excited. We've got two guests from Infosys with us on this last segment from this stage today. David and Anant, welcome to the show. How you doing? >>Awesome. >>You're both smiling and I am really excited. We have our first prop of the show and it's a pretty flashy, sexy prop. Anant, what's going on here? >>Oh, so this is something that we are very proud of. Last year we won one award, which was very special for us because it was our first award with aws and that was the industry partner of the year award. And on the back of that, this year we won three awards. And this is super awesome for us because all of them are very special. One was in collaboration, second was in design, and third was in sustainability. So we are very proud and we thank AWS and it's a fantastic partnership. Yeah. And >>Congratulations. Yes. I mean that's >>Huge. Yes, it's absolutely huge. And the second one is we are the launch partner for msk, which again is a very proud thing for us. So I think those are the two things that we wanted to talk about. >>How many awards are you gonna win next year then? >>Do you want to target more than three? >>So we keep going up probably fine, >>Right? I >>Love, >>That's the odd numbers. 1, 3, 5, 7, 10. There you go. >>Yeah, >>I think you, we got that question last year and we said we get two and we ended up overdelivering with three. So who >>Knows? Hey, nothing. Nothing wrong with the setting the bar low and clearing it and I mean, not setting it low, setting it with one and clearing it with three is pretty fantastic. Yes, yes. We talk about it as an ego thing sometimes with awards and it feels great for internal culture. But David, what does it mean on the partnership side to win awards like that? So >>What's really important for us with our partners is to make sure that we're achieving their goals and when, when their goals are achieved in our partnership, it's just the byproduct that we're achieving our own with our clients. The awards are a great representation of that to see, you know, again, being recognized three in three different categories really shows that we've had success with AWS and in turn, you know, know and not, I can attest to it, we've been very successful with the partnership on our side. >>Yeah. And I bet it's really exciting for the team. Just speaking for energy, are your >>Team sponsor? Absolutely. There's celebration, you know, there's been a few cocktails being raised >>In Las Vegas >>Cocktail. Oh, >>I wouldn't mind one right now to be really be really honest. Let's dig into the, into the product a little bit. Infosys Cobalt, what's the scooping on? >>Yeah, so first of all, we were the first ones to actually launch a cloud brand called Cobalt. Right? We are the first ones in the world. In fact, one of our competitor followed us soon after. So essentially what we did was we brought all our cloud offerings into one brand called Cobalt. It becomes very clear to our customers on what our proposition is. It is very consistent to the market in terms of what our narrative is. And it's little easy for our customers to understand what we bring to the table. So is not one product or one platform. It's a set of services, solutions and platforms that we bring to accelerate customers journey where they're leveraging cloud. So that's what Cobalt is. >>Awesome. Everyone wants to do everything faster. Yes. And Booth was packed. I walked by earlier, it was absolutely buzzing. Yes. >>Yeah. Nobody wants to do it, you know, wants less data slower. Yes. Always more faster. More faster. And we're living in this explosion unlike anything, this swarm of data, unlike anything that we've ever seen before. Yes. Every company, regardless of industry, has to be a data company. Yes. But they have to be able to work with the right partners. Absolutely. To extract, to first of all, harness all that data. Yes. Extract insights in real time. Yes. Because of course, on the consumer side, we're not patient anymore. Yes. We expect a personalized, real time custom experience. Absolutely. How do you work with AWS to help deliver that and how do the partners help deliver that as well? >>Well, I'll start with on the partner side of it. You walk through the hallways here or down the aisles, you see partners like MongoDB, snowflake, data Bricks and and such. They're all attest their commitment and their strong partnership with aws. And coincidentally, they're also very good partners of our own. And as a result, what >>Big happy family here at AWS when you >>Met? Yes, and this, this is something that I'm, I'm calling coining the phrase sub ecosystems. These are partnerships where one is successful with each other and then the three come together and we go together with an integrated solution. And it's really taking off. It's something that's really powerful. The, the fun thing about, you know, reinvent here is it's just that we're having amazing discussions with our clients and aws, but we're also having it with the other partners here about how we can all work together. So, and data analytics is a big one. Security is another hot one. This is huge. >>Yeah. Optimization. >>The absolutely. And I, and Ruba was saying this, right? Ruba said like she was giving example of a marathon or Marathon is not a single man or a single woman sport. Right? So similarly cloud journey is a team's sort of, you know, team journey. Yeah. So that's why partners play a big role in that and that's exactly what we are trying to do. >>So you guys get to see a lot of different companies across a lot of different industries. We've, we're living in very interesting times. How do you see the cloud evolving? >>Oh yeah. So, so what we did when we launched Cobalt in 2020, we have now evolved our story, we call it Cobalt 2.0. And essentially what we want to do was to focus on industry clouds. So it's not just about taking a workload and doing it from point A to point B or moving data to cloud or getting out of data centers, but also being very specific to the industry that this specific customer belongs to. Right? So for example, if you go to banking, they would say, we want to better our security posture. If you go to a retailer, they want to basically have smart stores. If we go to a manufacturing customer, they want to have a smart factory. So we want to make sure that there are specific industry blueprints and specific reference architectures that we bring and start delivering outcomes. So we have, we call it something called, >>I know you're hot on business outcomes. Yes, yes. >>So we call it something called the link of life forces. So there are six technologies, cloud, data Edge, iot, 5g, and ai. They will come together to deliver business outcomes. So that's where we are heading with Cobalt 2.0. And that's essentially what we want to do with our customers. >>That's a lot to think about. Yes. And yeah, go for it. >>David. I just say from a partnering perspective, you know, prior to cloud we were talking about transactional type businesses where if you ask a technology company who their partner is, is generally a reseller where they're just basically taking one product and selling it to their, their client. What's happened with cloud now, it's not about the transaction up front, it's about the, the actual, you know, the consumption of the technology and the bringing together all of these to form an outcome. It changes the model dramatically. And, and quite honestly, you know, the global system integrators like emphasis are in a great position cuz we can pull that together to the benefit our of our partners put our own secret sauce around it and take these solutions to market and drive consumption. Cuz that's what the cloud's all about. >>Absolutely. Right. How are you helping customers really treat cloud as a strategic focus? You know, we, we often hear companies talk about we're we're cloud first. Well, not everything belongs in the cloud. So then we hear companies start talking about being cloud smart. Yes. How are you helping? And so we'll go with that. How are you helping enterprises really become cloud smart and where is the partner angle? So we'll start with you and then we'll bring the partner angle in. >>Sure. Oh yeah, big time. I think one of the things that we have been educating our customers is cloud is not about cost takeout. So cloud is about innovation, cloud is about growth. And I'll give two examples. One of one of the beauty products companies, they wanted to set up their shop in us and they said that, you know, we don't have time to basically buy the infrastructure, implement an er p platform and you know, or roll it out, test it, and go into production. We don't have so much time, time to market is very important for us. And they embarked on the cloud journey. So expanding into new market cloud can play a big role. That is one of the ways to expand and, you know, grow your business. Similarly, there is another company that they, they wanted to get into retail banking, right? And they didn't have years to launch a product. So they actually use AWS and it's a joint infos and AWS customer, a pretty big bank. They launched into, they launched retail banking and they did it in less than six months. So I think these are some of the examples of, wow, it's Snap Cloud not being cost takeout, but it's about innovation and growth. So that's what we are trying to tell >>Customers. Big impacts, big impact. >>Absolutely. And that's where the, the Cobalt assets come into play as well. We, you know, as as not mentioned, we have literally thousand of these industries specific, and they're derived in, in a lot of cases in, in, in partnership with the, the companies you see down the, the aisles here and, and aws. And it accelerates the, the, the deployments and ensures a accessible adoption more so than before. You know, we, we have clients that are coming to us now that used to buy, run their own procurement. You know, they, they would have literally, there was one bank that came to us with a over a hundred, >>The amount of work. Yeah. >>A list of a hundred products. Some they bought directly from a, a vendor, some they went through a distributor, something went through a, a seller and such. And they're, they're, now they're looking at this in a completely different way. And they're looking to rationalize those, those technologies, again, look for companies that will contract for a business outcome and leverage the cloud and get to that next era. And it's, it's a, it's a fun time. We're really excited. >>I can imagine you, you're really a part of the transformation process for a lot of these companies. Absolutely. And when we were chatting before we went live, you talked about your passion for business outcomes. Can you give us a couple examples of customers or business outcomes that really get you and the team excited? Same thing to you, David, after. Yeah, >>Well, absolutely. Even our contractual structures are now moving into business outcomes. So we are getting paid by the outcomes that we are delivering, right? So one of the insurance customers that we have, we actually get paid by the number of claims that we process, right? Similarly, there is a healthcare customer where we actually get paid by the number of customers that we cater to from a Medicare and Medicaid standpoint, right? >>Tangible results versus >>Projected forecast. Successful process of >>Claims. That's interesting. Exactly. Yeah. I love reality. Yeah, reality. What a novel idea. Yeah. >>One of the great examples you hear about airplane engines now that the model is you don't buy the engine. You basically pay for the hours that it's used and the maintenance and the downtime so that they, you take the risk away. You know, you put that in the context of a traditional business, you're taking away the risk of owning the individual asset, the maintenance, any, any of the issues, the bug fixes. And again, you're, you're partnering with a company like Emphasis will take on that based upon our knowledge and based upon our vast experience, we can confidently contract in that way that, you know, years ago that wasn't possible. >>It's kind of a sharing economy at scale style. >>Exactly. Absolutely. >>Yeah. Which is really exciting. So we have a new challenge here on the cube this year at ve We are looking for your 32nd Instagram real sizzle sound bite, your hot take your thought leadership on the, the biggest theme or most important thing coming out of this year's show. David, we'll start with you. We've been starting with it on, I'm to go to you. We're making eye contact right now, so you're in the hot seat. >>Well, let's, I I think there's a lot of time given to sustainability on the stage this week, and I think that, you know, every, every CEO that we talk to is bringing that up as a major priority and that's a very important element for us as a company and as a service >>Provider. I mean, you're obviously award-winning and the sustainability department. Exactly. >>Yes. Nice little plug there. You know, and I, I think the other things that have come up, we saw a lot about data analytics this week. You know, I think new offerings from aws, but also new partnerships that we're gonna take advantage of. And, and again, security has been a hot topic. >>Absolutely. And not, what's your hot take? >>Yeah. I think one, one very exciting thing for partners like us is the, the reimagining that is being done by rhu for the partners, right? The AWS marketplace. I think that is a big, big thing that I took out. Of course, sustainability is huge. Like Adam said, the fastest way to become sustainable is to move to cloud, right? So rather than overthinking and over-engineering this whole topic, just take your workloads and move it to cloud and you'll be sustainable. Right. So I think that's the second one. And third is of course cyber security. Zscaler, Palo Alto, CrowdStrike. These are some of the big companies that are at the event here. And we have been partnering with them many more. I'm just calling out three names, but many more. I think cyber security is the next one. So I think these are three on top of my mind. >>Just, just a few things you casually think about. That was great, great responses from both of you and David, such a pleasure to have you both with us. We hope to have you back again. You're doing such exciting things. I'm sure that everything we talked about is gonna be a hot topic for many years to come as, as people navigate the future, as well as continue their business transformations. It is always a joy to sit next to you on stage. Likewise. Thank you. And thank all of you wherever you're tuning in from. For joining us here at AWS Reinvent Live from Las Vegas, Nevada, with Lisa Martin. I'm Savannah Peterson. And for the last time today, this is the cube, the leader in high tech coverage.
SUMMARY :
How you doing? I can't believe the energy that has been maintained omni It is packed as our, And of course we only get a, a little snapshot of which literally So it's massive. How you doing? prop of the show and it's a pretty flashy, So we are very proud and we thank AWS and it's And the second one is we are the launch partner for msk, There you go. So who So and in turn, you know, know and not, I can attest to it, we've been very successful with the partnership on Just speaking for energy, are your There's celebration, you know, there's been a few cocktails being raised Oh, I wouldn't mind one right now to be really be really honest. So is not one product or one platform. And Booth was packed. How do you work with AWS to help deliver that and how do the partners help you see partners like MongoDB, snowflake, data Bricks and and such. The, the fun thing about, you know, reinvent here is it's just that we're having amazing discussions is a team's sort of, you know, team journey. So you guys get to see a lot of different companies across a lot of different industries. So for example, if you go to banking, they would say, I know you're hot on business outcomes. So that's where we are heading with Cobalt 2.0. And yeah, go for it. I just say from a partnering perspective, you know, prior to cloud we were talking about transactional So we'll start with you and then we'll bring the partner angle in. to expand and, you know, grow your business. Big impacts, big impact. the companies you see down the, the aisles here and, and aws. The amount of work. and leverage the cloud and get to that next era. And when we were chatting before we went live, you talked about your passion for business outcomes. So we are getting paid by the outcomes that we are delivering, right? I love reality. One of the great examples you hear about airplane engines now that the Absolutely. So we have a new challenge here on the cube this year at ve We I mean, you're obviously award-winning and the sustainability department. You know, and I, I think the other things that have come up, And not, what's your hot take? And we have been partnering with them many It is always a joy to sit next to you on stage.
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Lynne Doherty, Sumo Logic | AWS re:Invent 2022
>>Hey everyone, welcome back. It's the Cube live in Las Vegas. We've been here since Monday covering the event wall to coverage on the cube at AWS Reinvent 22, Lisa Martin here with Dave Ante. Dave, we're hearing consistently north of 50,000 people here. I'm hearing close to 300,000 online. People are back. They are ready to hear from AWS and its ecosystem. Yeah, >>I think 55 is the number I'm hearing. I've been using 50 for 2019, but somebody the other day told me, no, no, it was way more than that. Right, right. Well this feels bigger in >>2019. It does feel bigger. It does feel bigger. And we've had such great conversations as you know, because you've been watching the Cube since Monday night. We're pleased to welcome from Sumo Logic. Lynn Doherty, the president of Worldwide Field Operations. Lynn, welcome to the program. >>Thank you for having me. I'm glad to be here. Talk >>To us about what's going on at Sumo Logic. We cover them. We've been following them for a long time, but what's what's new? >>We have a lot going on at Sumo Logic. What we do is provide solutions for both observability and security. And if you think about the challenges that our customers are facing today, everybody as they're doing this digital transformation is in a situation where the data and the digital exhausts that they have is growing faster than their budgets and especially in what looks like potentially uncertain economic times. And so what we do is enable them to bring that together on a platform so that they can solve both of those problems in a really cost effective way. >>What are some of the things that you're hearing from customers in the field where it relates to Sumo logic and aws? What are they asking for? >>They continue to ask for security and, and I think as everybody goes on that journey of digital transformation and, and I think what's going on now is that there are people who are kind of in wave two of that digital transformation, but security continues to be top of mind. And again, as as our customers are moving into potentially uncertain economic times and they're saying, Hey, I've gotta shore up and, and maybe do smarter things with my budget, cybersecurity is one piece of that that is not falling off the table. That their requirements around security, around audits, around compliance don't go away regardless of what else happens. >>How do you fit in the cloud ecosystem generally? AWS specifically? I think AWS is generally perceived as a more friendly environment for the ecosystem partners. We saw CrowdStrike yesterday, you know, stock got crushed. They had a great quarter, but not as great as they thought it could be. Yeah. And one, some of the analysts were saying, well, it could be Microsoft competition at the low end of the market. Okay. AWS is like the ecosystem partners are really strong in security, lot of places to add value. Where does Sumo Logic >>Fit? Yeah, we are all in with aws. So AWS is our platform of choice. It's the platform that we're built on. It's the only platform that we use. And so we work incredibly closely with aws. In fact, last year we were the first ever AWS ISV partner of the year for as Sumo Logic, which we're not as big as some of the other players, but it just is a testament to the partnership that we have with aws. >>When you're out in the field talking with customers, we talked about some of the challenges there, but where are your customer conversations? You talked about security and cyber as is not falling off the table. In fact, it's, it's rising up the stock, it's a board level conversation. So where are the customer conversations that you're having? Are they, are they at the developer level? Are they higher? Are they at the C-suite? What does that look like? >>Yeah, it's, it's actually at both the developer and the C-suite. And so there's really two motions. The first is around developers and practitioners and people that run security operation centers. And they need tools that are easy to use that integrate in their environment. And so we absolutely work with them as a starting point because if, if they aren't happy with the tools that they have, you know, the customer can't go on that digital transformation, can't have effective application usage. But we also need to talk to C-Suite and that to CIO or a CISO who's really thinking often more broadly about how do we do things as a platform and how do we consolidate some of our tools to rationalize what we're using and really make the most of the budget that we have. And so we come at it from both angles. We call it selling above the line and below the line because both of those are really important people for us to work with. >>Above the line being sort of the business executives, >>Business executives and C-suite executives. And then, but below the line are the actual people who are using the product and using a day to day interacting with the tools. >>So how are those above the line and below the line conversations, you know, different? What, what are the, what are the above the line conversations? What are the sort of keywords that, you know, that resonate? Let's start there. >>Yeah, above the line, there's a lot that's around how do we make the most of the investments that we're making. And so there are no shortage of tools, right? You can look around this AWS floor and see that there are no shortage of tools and software products out there. And so above the line it's how do we make use of the budget that we have and get the most out of the investments we've made and do that in a really smart way. Often thinking about platforms and consolidating tools and, and using the tools and getting full value of what they have below the line. I think it's really how do they have really strong ease of use? How do they get the fastest time to value? Because time to value is really important when you're a practitioner, when you're developing an application, when you're migrating and modernizing an application, having tools that are easy to use and not just give you data but give you insights. And so that's what a conversation with a practitioner for us is, is taking data and turning it into insights that they can use. >>You know, and it seems like we never get rid of stuff in it, but there's a big conversation now when you talk to practitioners, okay, well you got some budget pressures, your sales cycles are elongating. What are you doing about, a lot of 'em are saying, well, we're consolidating and nowhere is that more needed probably than insecurity. So how, how are you seeing that play out in the market? Are you able to take advantage of that as Sumo? >>I think there's the old joke that says there is no ciso. Whoever says, if I just had one more tool, I'd be secure. >>And >>Nobody ever says that it's not one more tool. It's having effective tools and having tools that integrate. And so when I think of Sumo Logic in that space, it's number one, we really integrate with so many different tools out there that give, again, not just security information, but security insights. And so that becomes a really important part of the conversation. What, when you talk about tool consolidation, that's absolutely, I think something that has been a journey that a lot of our customers have been on and probably will be on for the foreseeable future. And so that's a place that we can really help because we have a platform that you can leverage our tool on the DevOps side and on the security side. And that's a conversation that we have a lot with our customers. Are >>You helping bridge those two, the security folks, the dev folks? Cause we talk about Shift left and CISO being involved now. Is Sumo Logic helping from a cultural perspective to bridge those two? >>Yeah, well I think it's a really good point that you make. It's, there's part of it that's a technology challenge and then there's part of it that's a cultural challenge and an organization silo challenge that happens. And so it is something that we try to bring our customers together and often start in one area of the business and help move into other areas and bring them together. It, it also comes down to that data growing faster than budgets and customers can no longer afford to keep multiple copies of the same data, the same metrics, and all of that digital exhaust that comes as they move to the cloud and modernize their applications. And so we bring that together and help them get the most use out of it. >>There are a lot of, we've been talking all week in the cube about sort of adjacencies to security. We've talking about data protections now becoming an adjacency. You know, you talk about resilience within an organization, everybody was sort of caught off guard, obviously with the pandemic, not as resilient as they could have been. So it seems like the scope of security is really expanding. You know, they always say it's, it's a team sport, okay, it's a pro mine, but it's true. Right? Whereas it used to be that guy's problem. Yeah. What are you seeing in terms of that evolution? >>Yeah, I think you're absolutely right. I think the pandemics force some of that faster than was happening, but it's absolutely something that is going on that cybersecurity is now built in from the ground up and I've been in cyber security for years and it's moved from an afterthought or something that comes after the fact, Hey, let's build the application and then we'll worry about security to, it needs to be a secure application from the ground up. And so that is bringing together that dev and SEC ops a lot because it needs to be built in, the security piece needs to be built in from the ground up on the development side. >>Absolutely. The, the threat landscape has changed so much in the last couple of years. Has the fraudsters, bad actors, whatever you wanna call 'em, are getting far more sophisticated. Yeah. So security can't be an afterthought. Can't be a built on. Yeah, it's gotta be integrated, built in from the ground up for organizations to be able to be, as they've said, resilient. We're hearing a lot about resiliency and the importance of it. For any business. >>For any business, it's important for every business. And if you think about how we interact with companies now, our view of a bank isn't the branch, it's the app, our view of office, it's this, right? It's, it's on the phone, it's on digital devices, it's on a website. And so that is your interaction, that is your experience. And so that plays into, is it up, is it running, is it responsive? That application performance piece, but also the security piece of is it secure? Is my data protected? You know, do I have any vulnerability? >>Yeah, you must have, being in field operations, a favorite customer story that you really think defines the value proposition beautifully of Sumo Logic. What story is that? >>Wow, that's a good question. I have a lot of favorite stories. You know, we have customers, for example, gaming customers that maybe aren't able to predict what their usage looks like. And that's something that we really help our customers with is the peaks and valleys. And so we have gaming customers or retail customers that we're able to take their data sources and they may be at one level and go to 10 x in a day without any notice. And we're able to handle that for them. And I think that's something that I'm really proud of is that we don't make that the customer's problem. They're, they're peaks and valleys, they're spikes that may happen seasonally in retail. It's Black Friday sales that are coming up. It's a new game that gets released. It's a new music piece that gets released and they are going to see that, but they don't have to worry about that because of us. And so that really makes me proud that we handle that and take that problem off of their shoulders. I >>See Pokemon on the website, that's a hugely popular >>Game, Pokemon now. Yes. >>Last question for you, we've got about 30 seconds left. If you had a billboard to put up in Denver where you live about Sumo Logic and its impact like an elevator pitch or a phrase that you think really summarizes the impact, what would it >>Say? Yeah, well it's a really good question. I've got it on my shirt. I dunno, it's not for the G-rated, but we fix things faster. Fix shit faster. And so for us that's really, ultimately, it's not just about having information, it's not just about having the data, it's about being able to resolve your problems quickly. And whether that's an application or a security issue, we've gotta be able to fix it faster for our customers and that's what we enable them to do. >>Fix bleep faster. Lynn, it's been a pleasure having you on the program. Thank you so much. Thank you for joining us. Awesome step at Sumo Logic. For our guest and for Dave Ante. I'm Lisa Martin. You're watching The Cube Live from Las Vegas, the leader in live enterprise and emerging tech coverage.
SUMMARY :
It's the Cube live in Las Vegas. but somebody the other day told me, no, no, it was way more than that. And we've had such great conversations as you know, Thank you for having me. To us about what's going on at Sumo Logic. And if you think about the challenges that our customers that is not falling off the table. AWS is like the ecosystem partners are really strong in security, lot of places to add And so we work incredibly closely with aws. You talked about security and cyber as is not falling off the table. And so we absolutely work with them as And then, but below the line are the actual people who What are the sort of keywords that, And so above the line it's how do we make use of the budget that we have and What are you doing about, a lot of 'em are saying, I think there's the old joke that says there is no ciso. And so that becomes a really important part of the conversation. Cause we talk about Shift left And so it is something that we try to bring our customers together So it seems like the scope of security is really And so that is bringing together that dev and SEC ops Has the fraudsters, bad actors, whatever you wanna call 'em, And so that is your interaction, the value proposition beautifully of Sumo Logic. And so we have gaming customers or retail customers that we're able to take Game, Pokemon now. or a phrase that you think really summarizes the impact, what would it dunno, it's not for the G-rated, but we fix things faster. the leader in live enterprise and emerging tech coverage.
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Ev Kontsevoy, Teleport | AWS re:Invent 2022
>>Hello everyone and welcome back to Las Vegas. I've got my jazz hands because I am very jazzed to be here at AWS Reinvent Live from the show floor all week. My name is Savannah Peterson, joined with the infamous John Farer. John, how you feeling >>After feeling great? Love? What's going on here? The vibe is a cloud, cloud native. Lot of security conversation, data, stuff we love Cloud Native, >>M I >>A L, I mean big news. Security, security, data lake. I mean, who would've thought Amazon have a security data lake? You know, e k s, I mean >>You might have with that tweet you had out >>Inside outside the containers. Reminds me, it feels like coan here. >>It honestly, and there's a lot of overlap and it's interesting that you mention CubeCon because we talked to the next company when we were in Detroit just a couple weeks ago. Teleport E is the CEO and founder F Welcome to the show. How you doing? >>I'm doing well. Thank you for having me today. >>We feel very lucky to have you. We hosted Drew who works on the product marketing side of Teleport. Yeah, we got to talk caddies and golf last time on the show. We'll talk about some of your hobbies a little bit later, but just in case someone's tuning in, unfamiliar with Teleport, you're all about identity. Give us a little bit of a pitch, >>Little bit of our pitch. Teleport is the first identity native infrastructure access platform. It's used by engineers and it's used by machines. So notice that I used very specific choice of words first identity native, what does it mean? Identity native? It consists of three things and we're writing a book about those, but I'll let you know. Stay >>Tuned on that front. >>Exactly, yes, but I can talk about 'em today. So the first component of identity, native access is moving away from secrets towards true identity. The secrets, I mean things like passwords, private keys, browser cookies, session tokens, API keys, all of these things is secrets and they make you vulnerable. The point is, as you scale, it's absolutely impossible to protect all of the seekers because they keep growing and multiplying. So the probability of you getting hacked over time is high. So you need to get rid of secrets altogether that that's the first thing that we do. We use something called True Identity. It's a combination of your biometrics as well as identity of your machines. That's tpms, HSMs, Ubikes and so on, so forth. >>Go >>Ahead. The second component is Zero Trust. Like Teleport is built to not trust the network. So every resource inside of your data center automatically gets configured as if there is no perimeter it, it's as safe as it was on the public network. So that's the second thing. Don't trust the network. And the third one is that we keep access policy in one place. So Kubernetes clusters, databases on stage, rdp, all of these protocols, the access policy will be in one place. That's identity. Okay, >>So I'm, I'm a hacker. Pretend I'm a hacker. >>Easy. That sounds, >>That sounds really good to me. Yeah, I'm supposed to tell 'em you're hacker. Okay. I can go to one place and hack that. >>I get this question a lot. The thing is, you want centralization when it comes to security, think about your house being your AWS account. Okay? Everything inside your furniture, your valuable, like you'll watch collection, like that's your data, that's your servers, paper clusters, so and so forth. Right Now I have a choice and your house is in a really bad neighborhood. Okay, that's the bad internet. Do you wanna have 20 different doors or do you want to have one? But like amazing one, extremely secure, very modern. So it's very easy for you to actually maintain it and enforce policy. So the answer is, oh, you probably need to have >>One. And so you're designing security identity from a perspective of what's best for the security posture. Exactly. Sounds like, okay, so now that's not against the conventional wisdom of the perimeter's dead, the cloud's everywhere. So in a way kind of brings perimeter concepts into the posture because you know, the old model of the firewall, the moat >>It Yeah. Just doesn't scale. >>It doesn't scale. You guys bring the different solution. How do you fit into the new perimeters dead cloud paradigm? >>So the, the way it works that if you are, if you are using Teleport to access your infrastructure, let's just use for example, like a server access perspective. Like that machine that you're accessing doesn't listen on a network if it runs in Teleport. So instead Teleport creates this trusted outbound tunnels to the proxy. So essentially you are managing devices using out going connection. It's kind of like how your phone runs. Yeah. Like your phone is actually ultimate, it's like a teleport like, like I It's >>Like teleporting into your environment. >>Yeah, well play >>Journal. But >>Think about actually like one example of an amazing company that's true Zero trust that we're all familiar with would be Apple. Because every time you get a new iOS on your phone, the how is it different from Apple running massive software deployment into enormous cloud with billions of servers sprinkle all over the world without perimeter. How is it possible That's exactly the kind of technology that Teleports >>Gives you. I'm glad you clarified. I really wanted to get that out on the table. Cuz Savannah, this is, this is the paradigm shift around what an environment is Exactly. Did the Apple example, so, okay, tell 'em about customer traction. Are people like getting it right away? Are their teams ready? Are they go, oh my god this is >>Great. Pretty much you see we kinda lucky like in a, in a, like in this business and I'm walking around looking at all these successful startups, like every single one of them has a story about launching the right thing at just the right like moment. Like in technology, like the window to launch something is extremely short. Like months. I'm literally talking months. So we built Teleport started to work on it in like 2015. It was internal project, I believe it or not, also a famous example. It's really popular like internal project, put it on GitHub and it sat there relatively unnoticed for a while and then it just like took off around 2000 >>Because people start to feel the pain. They needed it. Exactly, >>Exactly. >>Yeah. The timing. Well and And what a great way to figure out when the timing is right? When you do something like that, put it on GitHub. Yeah. >>People >>Tell you what's up >>Yeah's Like a basketball player who can just like be suspended in the air over the hoop for like half the game and then finally his score and wins >>The game. Or video gamer who's lagged, everyone else is lagging and they got the latency thing. Exactly. Thing air. Okay. Talk about the engineering side. Cause I, I like this at co con, you mentioned it at the opening of this segment that you guys are for engineers, not it >>Business people. That's right. >>Explain that. Interesting. This is super important. Explain why and why that's resonating. >>So there is this ongoing shift on more and more responsibilities going to engineers. Like remember back in the day before we even had clouds, we had people actually racking servers, sticking cables into them, cutting their fingers, like trying to get 'em in. So those were not engineers, they were different teams. Yeah. But then you had system administrators who would maintain these machines for you. Now all of these things are done with code. And when these things are done with code and with APIs, that shifts to engineers. That is what Teleport does with policy. So if you want to have a set of rules that govern who or what and when under what circumstances can access what data like on Kubernetes, on databases, on, on servers wouldn't be nice to use code for it. So then you could use like a version control and you can keep track of changes. That's what teleport enables. Traditionally it preferred more kind of clicky graphical things like clicking buttons. And so it's just a different world, different way of doing it. So essentially if you want security as code, that's what Teleport provides and naturally this language resonates with this persona. >>Love that. Security is coding. It's >>A great term. Yeah. Love it. I wanna, I wanna, >>Okay. We coined it, someone else uses it on the show. >>We borrow it >>To use credit. When did you, when did you coin that? Just now? >>No, >>I think I coined it before >>You wanted it to be a scoop. I love that. >>I wish I had this story when I, I was like a, like a poor little 14 year old kid was dreaming about security code but >>Well Dave Ante will testify that I coined data as code before anyone else but it got 10 years ago. You >>Didn't hear it this morning. Jimmy actually brought it back up. Aws, you're about startups and he's >>Whoever came up with lisp programming language that had this concept that data and code are exact same thing, >>Right? We could debate nerd lexicon all day on the cube. In fact, that could even be a segment first >>Of we do. First of all, the fact that Lisp came up on the cube is actually a milestone because Lisp is a very popular language for object-oriented >>Grandfather of everything. >>Yes, yes, grandfather. Good, good. Good catch there. Yeah, well done. >>All right. I'm gonna bring us back. I wanna ask you a question >>Talking about nerd this LIS is really >>No, I think it's great. You know how nerdy we can get here though. I mean we can just hang out in the weeds the whole time. All right. I wanna ask you a question that I asked Drew when we were in Detroit just because I think for some folks and especially the audience, they may not have as distinctive a definition as y'all do. How do you define identity? >>Oh, that's a great question. So identity as a term was, it was always used for security purposes. But most people probably use identity in the context of single signon sso. Meaning that if your company uses identity for access, which instead of having each application have an account for you, like a data entry with your first name, last name emails and your role. Yeah. You instead have a central database, let's say Okta or something like that. Yep. And then you, you use that to access everything that's kind of identity based access because there is a single source of identity. What we say is that we, that needs to be extended because it it no longer enough because that identity can be stolen. So if someone gets access to your Okta account using your credentials, then they can become you. So in order for identity to be attached to you and become your true identity, you have to rely on physical world objects. That's biometrics your facial fingerprint, like your facial print, your fingerprints as well as biometric of your machine. Like your laptops have PPM modules on it. They're absolutely unique. They cannot be cloned stolen. So that is your identity as well. So if you combine whatever is in Octa with the biker chip in this laptop and with your finger that collectively is your true identity, which cannot be stolen. So it's can't be hacked. >>And someone can take my finger like they did in the movies. >>So they would have to do that. And they would also have to They'd >>Steal your match. Exactly, exactly. Yeah. And they'd have to have your eyes >>And they have to, and you have >>Whatever the figure that far, they meant what >>They want. So that is what Drew identity is from telecom and >>Biometric. I mean it's, we're so there right now it's, it's really not an issue. It's only getting faster and better to >>Market. There is one important thing I said earlier that I want to go back to that I said that teleport is not just for engineers, it's also for machines. Cuz machines they also need the identity. So when we talk about access silos and that there are many different doors into your apartment, there are many different ways to access your data. So on the infrastructure side, machines are doing more and more. So we are offloading more and more tasks to them. That's a really good, what do machines use to access each other? Biome? They use API keys, they use private keys, they use basically passwords. Yeah. Like they're secrets and we already know that that's bad, right? Yeah. So how do you extend biometrics to machines? So this is why AWS offers cloud HSM service. HSM is secure hardware security module. That's a unique private key for the machine that is not accessible by anyone. And Teleport uses that to give identities to machines. Does do >>Customers have to enable that themselves or they have that part of a Amazon, the that >>Special. So it's available on aws. It's available actually in good old, like old bare metal machines that have HSMs on them on the motherboard. And it's optional by the way Teleport can work even if you don't have that capability. But the point is that we tried, you >>Have a biometric equivalent for the machines with >>Take advantage of it. Yeah. It's a hardware thing that you have to have and we all have it. Amazon sells it. AWS sells it to us. Yeah. And Teleport allows you to leverage that to enhance security of the infrastructure. >>So that classic hardware software play on that we're always talking about here on the cube. It's all, it's all important. I think this is really fascinating though. So I had an on the way to the show, I just enrolled in Clear and I had used a different email. I enrolled for the second time and my eyes wouldn't let me have two accounts. And this was the first time I had tried to sort of hack my own digital identity. And the girl, I think she was humoring me that was, was kindly helping me, the clear employee. But I think she could tell I was trying to mess with it and I wanted to see what would happen. I wanted to see if I could have two different accounts linked to my biometric data and I couldn't it, it picked it up right away. >>That's your true >>Identity. Yeah, my true identity. So, and forgive me cuz this is kind of just a personal question. It might be a little bit finger finger to the wind, but how, just how much more secure if you could, if you could give us a, a rating or a percentage or a a number. How much more secure is leveraging biometric data for identity than the secrets we've been using historically? >>Look, I could, I played this game with you and I can answer like infinitely more secure, right? Like but you know how security works that it all depends on implementation. So let's say you, you can deploy teleport, you can put us on your infrastructure, but if you're running, let's say like a compromised old copy of WordPress that has vulnerability, you're gonna get a hack through that angle. But >>Happens happens to my personal website all the time. You just touched Yeah, >>But the fact is that we, I I don't see how your credentials will be stolen in this system simply because your TPM on your laptop and your fingerprint, they cannot be downloaded. They like a lot of people actually ask us a slightly different question. It's almost the opposite of it. Like how can I trust you with my biometrics? When I use my fingerprint? That's my information. I don't want the company I work at to get my fingerprint people. I think it's a legit question to ask. >>Yeah. And it's >>What you, the answer to that question is your fingerprint doesn't really leave your laptop teleport doesn't see your fingerprint. What happens is when your fingerprint gets validated, it's it's your laptop is matching what's on the tpm. Basically Apple does it and then Apple simply tells teleport, yep that's F or whoever. And that's what we are really using. So when you are using this form authentication, you're not sharing your biometric with the company you work at. >>It's a machine to human confirmation first and >>Then it's it. It's basically you and the laptop agreeing that my fingerprint matches your TPM and if your laptop agrees, it's basically hardware does validation. So, and teleport simply gets that signal. >>So Ed, my final question for you is here at the show coupon, great conversations there for your company. What's your conversations here like at reinvent? Are you meeting with Amazon people, customers? What are some of the conversations? Because this is a much broader, I mean it's still technical. Yep. But you know, a lot of business kind of discussions, architectural refactoring of organizations. What are some of the things that you're talking about here with Telepo? What are, >>So I will mention maybe two trends I observed. The first one is not even security related. It's basically how like as a cloud becomes more mature, people now actually at different organizations develop their own internal ways of doing cloud properly. And they're not the same. Because when cloud was earlier, like there were this like best practices that everyone was trying to follow and there was like, there was just a maybe lack of expertise in the world and and now finding that different organizations just do things completely different. Like one, like for example, yeah, like some companies love having handful, ideally just one enormous Kubernetes cluster with a bunch of applications on it. And the other companies, they create Kubernetes clusters for different workloads and it's just like all over the map and both of them are believed that they're doing it properly. >>Great example of bringing in, that's Kubernetes with the complexity. And >>That's kind of one trend I'm noticing. And the second one is security related. Is that everyone is struggling with the access silos is that ideally every organization is dreaming about a day, but they have like one place which is which with great user experience that simply spells out this is what policy is to access this particular data. And it gets a automatically enforced by every single cloud provider, but every single application, but every single protocol, but every single resource. But we don't have that unfortunately Teleport is slowly becoming that, of course. Excuse me for plugging >>TelePro. No, no worries. >>But it is this ongoing theme that everyone is can't wait to have that single source of truth for accessing their data. >>The second person to say single source of truth on this stage in the last 24 >>Hours or nerds will love that. I >>Know I feel well, but it's all, it all comes back to that. I keep using this tab analogy, but we all want everything in one place. We don't wanna, we don't wanna have to be going all over the place and to look for >>Both. Because if it's and everything else places, it means that different teams are responsible for it. Yeah. So it becomes this kind of internal information silo as well. So you not even, >>And the risks and liabilities there, depending on who's overseeing everything. That's awesome. Right? So we have a new challenge on the cube specific to this show thing of this as your 30 minute or 30 minute that would be bold. 32nd sizzle reel, Instagram highlight. What is your hot take? Most important thing, biggest theme of the show this year. >>This year. Okay, so here's my thing. Like I want cloud to become something I want it to be. And every time I come here and I'm like, are we closer? Are we closer? So here's what I want. I want all cloud providers collectively to kind of merge. So then when we use them, it feels like we are programming one giant machine. Kind of like in the matrix, right? The movie. So like I want cloud to feel like a computer, like to have this almost intimate experience you have with your laptop. Like you can like, like do this and the laptop like performs the instructions. So, and it feels to me that we are getting closer. So like walking around here and seeing how everything works now, like on the single signon on from a security perspective, there is so that consolidation is finally happening. So it's >>The software mainframe we used to call it back in 2010. >>Yeah, yeah. Just kind of planetary scale thing. Yes. It's not the Zuckerberg that who's building metaverse, it's people here at reinvent. >>Unlimited resource for developers. Just call in. Yeah, yeah. Give me some resource, spin me up some, some compute. >>I would like alter that slightly. I would just basically go and do this and you shouldn't even worry about how it gets done. Just put instructions into this planetary mainframe and mainframe will go and figure this out. Okay. >>We gotta take blue or blue or red pill. I >>Know. I was just gonna say y'all, we are this, this, this, this segment is lit. >>We got made tricks. We got brilliant. We didn't get super cloud in here but we, we can weave that in. We got >>List. We just said it. So >>We got lisp. Oh great con, great conversation. Cloud native. >>Outstanding conversation. And thank you so much for being here. We love having teleport on the show. Obviously we hope to see you back again soon and and Drew as well. And thank all of you for tuning in this afternoon. Live from Las Vegas, Nevada, where we are hanging out at AWS Reinvent with John Furrier. I'm Savannah Peterson. This is the Cube. We are the source for high tech coverage.
SUMMARY :
John, how you feeling Lot of security conversation, data, stuff we love Cloud Native, I mean, who would've thought Amazon have a security data lake? Inside outside the containers. the CEO and founder F Welcome to the show. Thank you for having me today. We'll talk about some of your hobbies a little bit later, but just in case someone's tuning in, unfamiliar with Teleport, So notice that I So the probability of you getting hacked over time is high. So that's the second thing. So I'm, I'm a hacker. I can go to one place and hack that. So the answer is, oh, you probably need to have into the posture because you know, How do you fit into the new perimeters So the, the way it works that if you are, if you are using Teleport to access your infrastructure, But How is it possible That's exactly the kind of technology that Teleports I'm glad you clarified. So we built Teleport started to work on it in like 2015. Because people start to feel the pain. When you do something like that, Cause I, I like this at co con, you mentioned it at the opening of this segment that you That's right. This is super important. So essentially if you want Security is coding. I wanna, I wanna, When did you, when did you coin that? I love that. You Didn't hear it this morning. We could debate nerd lexicon all day on the cube. First of all, the fact that Lisp came up on the cube is actually a milestone because Lisp is a Yeah, well done. I wanna ask you a question I wanna ask you a question that I asked Drew when we were in Detroit just because I think for some So in order for identity to be attached to you and become your true identity, you have to rely So they would have to do that. And they'd have to have your eyes So that is what Drew identity is from telecom and I mean it's, we're so there right now it's, it's really not an issue. So how do you extend biometrics to machines? And it's optional by the way Teleport can work even if you don't have that capability. And Teleport allows you to leverage that So I had an on the way to the show, I just enrolled It might be a little bit finger finger to the wind, but how, just how much more secure if you could, So let's say you, you can deploy teleport, you can put us on your infrastructure, Happens happens to my personal website all the time. But the fact is that we, I I don't see how your credentials So when you are using this form authentication, you're not sharing your biometric with the company you It's basically you and the laptop agreeing that my fingerprint matches your TPM and So Ed, my final question for you is here at the show coupon, great conversations there for And the other companies, Great example of bringing in, that's Kubernetes with the complexity. And the second one is security related. No, no worries. But it is this ongoing theme that everyone is can't wait to have that single I We don't wanna, we don't wanna have to be going all over the place and to look for So you not even, So we have a new challenge on the cube specific to this show thing of this as your 30 minute or 30 you have with your laptop. It's not the Zuckerberg that who's building metaverse, Give me some resource, spin me up some, some compute. I would just basically go and do this and you shouldn't even I We got made tricks. So We got lisp. And thank all of you for tuning in this afternoon.
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Rick Clark, Veritas | AWS re:Invent 2022
>>Hey everyone, and welcome back to The Cube's live coverage of AWS Reinvented 2022 Live from the Venetian Expo in Las Vegas. We're happy to be back. This is first full day of coverage over here last night. We've got three full days of coverage in addition to last night, and there's about 50,000 people here. This event is ready, people are ready to be back, which is so exciting. Lisa Martin here with Paul Gill and Paul, it's great to be back in person. Great to be hosting with you >>And likewise with you, Lisa. I think the first time we hosted again, >>It is our first time exactly. >>And we come here to the biggest event that the cube ever does during the year. >>It's the Super Bowl of the >>Cube. It's it's elbow to elbow out there. It's, it's, it's full tackle football, totally on the, on the floor of reinvent. And very exciting. This, you know, I've been to a lot of conferences going back 40 years, long as I can remember. Been going to tech conferences. This one, the, the intensity, the excitement around this is really unusual. People are jazzed, they're excited to be here, and that's great to see, particularly coming back from two years of isolation. >>Absolutely. The energy is so palpable. Even yesterday, evening, afternoon when I was walking in, you just feel it with all the people here. You know, we talk to so many different companies on the Q Paul. Every company these days has to be a data company. The most important thing about data is making sure that it's backed up and it's protected, that it's secure, that it can be recovered if anything happens. So we're gonna be having a great conversation next about data resiliency with one of our alumni. >>And that would be Rick Scott, Rick, excuse me, Rick Scott, >>Rick Clark. Rick Clark, say Rick Scott, cloud sales Veritas. Rick, welcome back >>To the program. Thank you. Thank you so much. It's a pleasure being here, you know, thank you so much. You're definitely very excited to myself and 40,000 of my closest cousins and friends all in one place. Yep. Or I could possibly go wrong, right? So >>Yeah, absolutely nothing. So, Rick, so Veritas has made some exciting announcements. Talk to us about some of the new things that you've >>Unveiled. Yeah, we've been, we've been incredibly busy and, you know, the journey that we've been on, one of the big announcement that we made about three or four weeks ago is the introduction, really, of a brand new cloud native data management platform that we call Veritas Alta. And this is a journey that we've been on for the better part of seven years. We actually started it with our, our flex appliances. We continued, that was a containerization of our traditional net backup business in, into a highly secured appliance that was loved by our customers. And we continued that theme and that investment into what we call a scale out and scale up form factor appliance as well, what we called flex scale. And then we continued on that investment theme, basically spending over a billion dollars over that seven year journey in our cloud native. And we call that basically the Veritas altar platform with our cloud native platform. And I think if you really look at what that is, it truly is a data management platform. And I emphasize the term cloud native. And so our traditional technologies around data protection, obviously application resiliency and digital compliance or data compliance and governance. We are the only, the first and only company in the world to provide really a cloud optimized, cloud native platform, really, that addresses that. So it's been fun, it's been a fun journey. >>Talk a little bit about the customer experience. I see over 85% of the Fortune 100 trust Veritas with their data management. That's >>A big number. Yeah. Yeah. It's, it is incredible actually. And it really comes back to the Veritas older platform. We sort of built that with, with four tenants in mind, all driving back to this very similar to AWS's customer obsession. Everything we do each and every day of our waiting moments is a Veritas employee is really surrounds the customer. So it starts with the customer experience on how do they find us to, how do they procure our solutions through things like AWS marketplace and how do they deploy it? And the second thing is around really cost optimization, as we know, you know, to, to say that companies are going through a digital transformation and moving workloads to the cloud. I mean, I've got customers that literally were 20% in cloud a year ago and 80% a year later, we've never seen that kind of velocity. >>And so we've doubled down on this notion of cost optimization. You can only do that with these huge investments that I talked about. And so we're a very profitable company. We've been around, got a great heritage of over 30 years, and we've really taken those investments in r and d to provide that sort of cloud native technology to ultimately make it elastic. And so everything from will spin up and spin down services to optimize the cloud bill for our customers, but we'll also provide the greatest workload support. You know, obviously on-prem workloads are very different from cloud workloads and it's almost like turning the clock back 20 years to see all of those new systems. There's no standard API like s and MP on the network. And so we have to talk to every single PAs service, every single DB PAs, and we capture that information and protect it. So it's really has been a phenomenal journey. It's been great. >>You said this, that that al represents a shift from clouds from flex scale to cloud native. What is the difference there? >>The, the main difference really is we took, you know, obviously our traditional product that you've known for many media years, net backup. It's got, you know, tens of millions of lines of code in that. And we knew if we lifted and shifted it up into the cloud, into an I AEs infrastructure, it's just not, it obviously would perform extremely well, but it wasn't cost optimized for our customer. It was too expensive to to run. And so what we did is we rewrote with microservices and containerization, Kubernetes huge parts of that particular product to really optimize it for the cloud. And not only have we done it for that technology, what we now call alter data protection, but we've done it across our entire port portfolio. That was really the main change that we made as part of this particular transition. And >>What have you done to prepare customers for that shift? Is this gonna be a, a drop in simple upgrade for them? >>Absolutely. Yeah. In fact, one of the things that we introduced is we, we invest still very heavily with regards to our OnPrem solutions. We're certainly not abandoning, we're still innovating. There's a lot of data still OnPrem that needs to move to the cloud. And so we have a unique advantage of all of the different workload supports that we provide OnPrem. We continue that expansion into the cloud. So we, we create it as part of the Veritas AL Vision, a technology, we call it AL view. So it's a single painter glass across both OnPrem and cloud for our customers. And so now they can actually see all of their data protection, all our application availability, single collect, all through that single unified interface, which is really game changing in the industry for us. >>It's game changing for customers too, because customers have what generally six to seven different backup technologies in their environment that they're having to individually manage and provision. So the, the workforce productivity improvements I can imagine are, are huge with Veritas. >>Yeah. You you nailed it, right? You must have seen my script, but Absolutely. I mean, I look at the analogy of, you think about the airlines, what's one of the first things airlines do with efficiency? South Southwest Airlines was the best example, a standardized on the 7 37, right? And so all of their pilots, all of their mechanics, all know how to operate the 7 37. So we are doing the same thing with enterprise data protection. So whether you're OnPrem at the edge or in the cloud or even multi-cloud, we can provide that single painter glass. We've done it for our customers for 30 plus years. We'll continue to do it for another 30 something years. And so it's really the first time with Veritas altar that, that we're, we're coming out with something that we've invested for so long and put, put such a huge investment on that can create those changes and that compelling solution for our customers. So as you can see, we're pretty pumped and excited about it. >>Yes, I can >>Use the term data management to describe Alta, and I want to ask about that term because I hear it a lot these days. Data management used to be database, now data management is being applied to all kinds of different functions across the spectrum. How do you define data management in Veritas >>Perspective? Yeah, there's a, we, we see it as really three main pillars across the environment. So one is protection, and we'll talk a little bit about this notion of ransomware is probably the number one use case. So the ability to take the most complex and the biggest, most vast applications. SAP is an example with hundreds of different moving parts to it and being able to protect that. The second is application resiliency. If, if you look at the cloud, there's this notion of, of responsibility, shared responsibility in the cloud. You've heard it, right? Yep. Every single one of the cloud service providers, certainly AWS has up on their website, this is what we protect, here's the demarcation line, the line in the sand, and you, the customer are responsible for that other level. And so we've had a technology, you previously knew it as InfoScale, we now call it alter application resiliency. >>And it can provide availability zone to availability zone, real time replication, high availability of your mission critical applications, right? So not only do we do the traditional backups, but we can also provide application resiliency for mission critical. And then the third thing really from a data management standpoint is all around governance and compliance. You know, ac a lot of our customers need to keep data for five, 10 years or forever. They're audited. There's regulations and different geographies around the world. And, and those regulations require them to be able to really take control of their cloud, take control of their data. And so we have a whole portfolio of solutions under that data compliance, data government. So back to your, your question Paul, it's really the integration and the intersection of those three main pillars. We're not a one trick pony. We've been at this for a long time, and they're not just new products that we invented a couple of months ago and brought to market. They're tried and tested with eight 80,000 customers and the most complex early solutions on the planet that we've been supporting. >>I gotta ask you, you know, we talked about those three pillars and you talked about the shared responsibility model. And think of that where you mentioned aws, Salesforce, Microsoft 365, Google workspace, whatnot. Are you finding that most customers aren't aware of that and haven't been protecting those workloads and then come to you and saying, Hey guys, guess what, this is what this is what they're responsible for. The data is >>You Yeah, I, it's, it's our probably biggest challenge is, is one of awareness, you know, with the cloud, I mean, how many times have you spoken to someone? You just put it in the cloud. Your applications, like the cloud providers like aws, they'll protect everything. Nothing will ever go down. And it's kind like if you, unless your house was ever broken into, you're probably not gonna install that burglar alarm or that fire alarm, right? Hopefully that won't be an event that you guys have to suffer through. So yeah, it's definitely, it wasn't till the last year or so the cloud service providers really published jointly as to where is their responsibility, right? So a great example is an attack vector for a lot of corporations is their SAS applications. So, you know, whether it it's your traditional SA applications that is available that's available on the web to their customers as a sas. >>And so it's certainly available to the bad actors. They're gonna, where there's, there's gonna be a point they're gonna try to get in. And so no matter what your resiliency plan is, at the end of the day, you really need to protect it. And protection isn't just, for example, with M 365 having a snapshot or a recycle bin, that's just not good enough. And so we actually have some pretty compelling technology, what we call ALTA SAS protection, which covers the, pretty much the, the gamut of the major SAS technologies to protect those and make it available for our customers. So yeah, certainly it's a big part of it is awareness. Yeah. >>Well, I understand that the shared responsibility model, I, I realize there's a lot of confusion about that still, but in the SaaS world that's somewhat different. The responsibility of the SaaS provider for protecting data is somewhat different. How, how should, what should customers know about that? >>I think, you know, the, the related to that, if, if you look at OnPrem, you know, approximately 35 to 40% of OnPrem enterprise data is protected. It's kind of in a long traditional problem. Everyone's aware of it. You know, I remember going to a presentation from IBM 20 something years ago, and someone held their push hand up in the room about the dis drives and says, you need to back it up. And the IBM sales guy said, no, IBM dis drives never crash. Right? And so fast forward to here we are today, things have changed. So we're going through almost a similar sort of changes and culture in the cloud. 8% of the data in the cloud is protected today, 8%. That's incredible. Meaning >>That there is independent backup devoted >>To that data in some cases, not at all. And something many cases, the customer just assumes that it's in the cloud, therefore it's always available. I never have to worry about protecting it, right? And so that's a big problem that we're obviously trying to, trying to solve. And we do that all under the umbrella of ransomware. That's a huge theme, huge investment that, that Veritas does with regards to providing that resiliency for our >>Customers. Ransomware is scary. It is becoming so prolific. The bad actors have access to technologies. Obviously companies are fighting them, but now ransomware has evolved into, no longer are we gonna get hit, it's when, yeah, it's how often it's what's the damage going to be. So the ability to help customers recover from ransomware, that resiliency is table stakes for businesses in any industry these days. Does that, that one of the primary pain points that your customers are coming to you with? >>It's the number one pain point. Yeah, it's, it's incredible. I mean, there's not a single briefing that our teams are doing customer meetings where that term ransomware doesn't come up as, as their number one use case. Just to give you something, a couple of statistics. There's a ransomware attack attack that happens 11 times a second right around the globe. And this isn't just, you know, minor stuff, right? I've got friends that are, you know, executives of large company that have been hit that have that some, you know, multimillion dollar ransom attack. So our, our play on this is, when you think about it, is data protection is the last line of defense. Yes. And so if they break through, it's not a case, Lisa, as you mentioned, if it's a case of when Yeah. And so it's gonna happen. So one of the most important things is knowing how do you know you have a gold copy, a clean copy, and you can recover at speed in some cases. >>We're talking about tens of thousands of systems to do that at speed. That's in our dna. We've been doing it for many, many years. And we spoke through a lot of the cyber insurance companies on this particular topic as well. And what really came back from that is that they're actually now demanding things like immutable storage, malware detection, air gaping, right? Anomaly detection is sort of core technologies tick the box that they literally won't ensure you unless you have those core components. And so what we've done is we've doubled down on that investment. We use AI in ML technologies, particularly around the anomaly detection. One of the, the, the unique and ne differentiators that Verto provides is a ransomware resiliency scorecard. Imagine the ability to save uran a corporation. We can come in and run our analytics on your environment and kind of give you a grade, right? Wouldn't you prefer that than waiting for the event to take place to see where your vulnerability really is? And so these are some of the advantages that we can actually provide for our customers, really, really >>To help. Just a final quick question. There is a, a common perception, I believe that ransomware is an on premise problem. In fact, it is also a cloud problem. Is that not right? >>Oh, absolutely. I I think that probably the biggest attack vector is in the cloud. If it's, if it's OnPrem, you've certainly got a certain line of defense that's trying to break through. But, you know, you're in the open world there. Obviously with SAS applications in the cloud, it's not a case of if, but when, and it's, and it's gonna continue to get, you know, more and more prevalent within corporations. There's always gonna be those attack factors that they find the, the flash wounds that they can attack to break through. What we are concentrating on is that resiliency, that ability for customers to recover at speed. We've done that with our traditional appliances from our heritage OnPrem. We continue to do that with regard to resiliency at speed with our customers in the cloud, with partners like aws >>For sure. Almost done. Give me your 30 seconds on AWS and Veritas. >>We've had a partnership for the better part of 10 years. It's incredible when you think about aws, where they released the elastic compute back in 2006, right? We've been delivering data protection, a data management solutions for, for the better part of 30 years, right? So, so we're, we're Junos in our space. We're the leader in, in data protection and enterprise data protection. We were on-prem. We, we continue to be in the cloud as AWS was with the cloud service provided. So the synergies are incredible. About 80 to 85% of our, our joint customers are the same. We take core unique superpowers of aws, like AWS outposts and AWS Glacier Instant retrieval, for example, those core technologies and incorporate them into our products as we go to Mark. And so we released a core technology a few months ago, we call it ultra recovery vault. And it's an air gap, a mutable storage, worm storage, right Once, right? You can't change it even when the bad actors try to get in. They're independent from the customer's tenant and aws. So we manage it as a managed backup service for our customers. Got it. And so our customers are using that to really help them with their ransomware. So it's been a tremendous partnership with AWS >>Standing 10 years of accounting. Last question for you, Rick. You got a billboard on the 1 0 1 in Santa Clara, right? By the fancy Verto >>1 0 1? >>Yeah. Right. Well, there's no traffic. What does that billboard say? What's that bumper sticker about? Vertus, >>I think, I think the billboard would say, welcome to the new Veritas. This is not your grandfather's old mobile. We've done a phenomenal job in, in the last, particularly the last three or four years, to really reinvent ourselves in the cloud and the investments that we made are really paying off for our customers today. So I'm excited to be part of this journey and excited to talk to you guys today. >>Love it. Not your grandfather's Veritas. Rick, thank you so much for joining Paula, me on the forgot talking about what you guys are doing, how you're helping customers, really established that cyber of resiliency, which is absolutely critical these days. We appreciate your >>Time. My pleasure. Thank you so much. >>All right, for our guest and Paul Gilland, I'm Lisa Martin, you're watching the Queue, which as you know is the leader in live enterprise and emerging check coverage.
SUMMARY :
Great to be hosting with you And likewise with you, Lisa. you know, I've been to a lot of conferences going back 40 years, long as I can remember. many different companies on the Q Paul. Rick, welcome back It's a pleasure being here, you know, thank you so much. Talk to us about some of the new things that you've And I emphasize the term cloud native. Talk a little bit about the customer experience. And it really comes back to the Veritas older platform. And so we have What is the difference there? The, the main difference really is we took, you know, obviously our traditional product that you've known for many media And so we have a unique advantage of all of the different workload supports that we backup technologies in their environment that they're having to individually manage and provision. And so it's really the first time with Use the term data management to describe Alta, and I want to ask about that term because I hear it a lot these So the ability to take the most complex and the biggest, And so we have a whole portfolio of solutions under that data And think of that where you mentioned aws, Salesforce, Microsoft 365, that is available that's available on the web to their customers as a sas. And so it's certainly available to the bad actors. that still, but in the SaaS world that's somewhat different. And so fast forward to here we are today, And something many cases, the customer just assumes that it's in So the ability to help customers recover from ransomware, So one of the most important things is knowing how do you know you have a gold copy, And so these are some of the advantages that we can actually provide for our customers, really, I believe that ransomware is an on premise problem. it's not a case of if, but when, and it's, and it's gonna continue to get, you know, Give me your 30 seconds on AWS and Veritas. And so we released a core technology a You got a billboard on the 1 0 1 in What does that billboard say? the investments that we made are really paying off for our customers today. Rick, thank you so much for joining Paula, me on the forgot talking about what you guys are doing, Thank you so much. which as you know is the leader in live enterprise and emerging check coverage.
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Noor Faraby & Brian Brunner, Stripe Data Pipeline | AWS re:Invent 2022
>>Hello, fabulous cloud community and welcome to Las Vegas. We are the Cube and we will be broadcasting live from the AWS Reinvent Show floor for the next four days. This is our first opening segment. I am joined by the infamous John Furrier. John, it is your 10th year being here at Reinvent. How does >>It feel? It's been a great to see you. It feels great. I mean, just getting ready for the next four days. It's, this is the marathon of all tech shows. It's, it's busy, it's crowd, it's loud and the content and the people here are really kind of changing the game and the stories are always plentiful and deep and just it's, it really is one of those shows you kind of get intoxicated on the show floor and in the event and after hours people are partying. I mean it is like the big show and 10 years been amazing run People getting bigger. You're seeing the changing ecosystem Next Gen Cloud and you got the Classics Classic still kind of doing its thing. So getting a lot data, a lot of data stories. And our guests here are gonna talk more about that. This is the year the cloud kind of goes next gen and you start to see the success Gen One cloud players go on the next level. It's gonna be really fun. Fun week. >>Yes, I'm absolutely thrilled and you can certainly feel the excitement. The show floor doors just opened, people pouring in the drinks are getting stacked behind us. As you mentioned, it is gonna be a marathon and very exciting. On that note, fantastic interview to kick us off here. We're starting the day with Stripe. Please welcome nor and Brian, how are you both doing today? Excited to be here. >>Really happy to be here. Nice to meet you guys. Yeah, >>Definitely excited to be here. Nice to meet you. >>Yeah, you know, you were mentioning you could feel the temperature and the energy in here. It is hot, it's a hot show. We're a hot crew. Let's just be honest about that. No shame in that. No shame in that game. But I wanna, I wanna open us up. You know, Stripe serving 2 million customers according to the internet. AWS with 1 million customers of their own, both leading companies in your industries. What, just in case there's someone in the audience who hasn't heard of Stripe, what is Stripe and how can companies use it along with AWS nor, why don't you start us off? >>Yeah, so Stripe started back in 2010 originally as a payments company that helped businesses accept and process their payments online. So that was something that traditionally had been really tedious, kind of difficult for web developers to set up. And what Stripe did was actually introduce a couple of lines of code that developers could really easily integrate into their websites and start accepting those payments online. So payments is super core to who Stripe is as a company. It's something that we still focus on a lot today, but we actually like to think of ourselves now as more than just a payments company but rather financial infrastructure for the internet. And that's just because we have expanded into so many different tools and technologies that are beyond payments and actually help businesses with just about anything that they might need to do when it comes to the finances of running an online company. So what I mean by that, couple examples being setting up online marketplaces to accept multi-party payments, running subscriptions and recurring payments, collecting sales tax accurately and compliantly revenue recognition and data and analytics. Importantly on all of those things, which is what Brian and I focus on at Stripe. So yeah, since since 2010 Stripes really grown to serve millions of customers, as you said, from your small startups to your large multinational companies, be able to not only run their payments but also run complex financial operations online. >>Interesting. Even the Cube, the customer of Stripe, it's so easy to integrate. You guys got your roots there, but now as you guys got bigger, I mean you guys have massive traction and people are doing more, you guys are gonna talk here on the data pipeline in front you, the engineering manager. What has it grown to, I mean, what are some of the challenges and opportunities your customers are facing as they look at that data pipeline that you guys are talking about here at Reinvent? >>Yeah, so Stripe Data Pipeline really helps our customers get their data out of Stripe and into, you know, their data warehouse into Amazon Redshift. And that has been something that for our customers it's super important. They have a lot of other data sets that they want to join our Stripe data with to kind of get to more complex, more enriched insights. And Stripe data pipeline is just a really seamless way to do that. It lets you, without any engineering, without any coding, with pretty minimal setup, just connect your Stripe account to your Amazon Redshift data warehouse, really secure. It's encrypted, you know, it's scalable, it's gonna meet all of the needs of kind of a big enterprise and it gets you all of your Stripe data. So anything in our api, a lot of our reports are just like there for you to take and this just overcomes a big hurdle. I mean this is something that would take, you know, multiple engineers months to build if you wanted to do this in house. Yeah, we give it to you, you know, with a couple clicks. So it's kind of a, a step change for getting data out of Stripe into your data work. >>Yeah, the topic of this chat is getting more data outta your data from Stripe with the pipelining, this is kind of an interesting point, I want to get your thoughts. You guys are in the, in the front lines with customers, you know, stripes started out with their roots line of code, get up and running, payment gateway, whatever you wanna call it. Developers just want to get cash on the door. Thank you very much. Now you're kind of turning in growing up and continue to grow. Are you guys like a financial cloud? I mean, would you categorize yourself as a, cuz you're on top of aws? >>Yeah, financial infrastructure of the internet was a, was a claim I definitely wanna touch on from your, earlier today it was >>Powerful. You guys are super financial cloud basically. >>Yeah, super cloud basically the way that AWS kind of is the superstar in cloud computing. That's how we feel at Stripe that we want to put forth as financial infrastructure for the internet. So yeah, a lot of similarities. Actually it's funny, we're, we're really glad to be at aws. I think this is the first time that we've participated in a conference like this. But just to be able to participate and you know, be around AWS where we have a lot of synergies both as companies. Stripe is a customer of AWS and you know, for AWS users they can easily process payments through Stripe. So a lot of synergies there. And yeah, at a company level as well, we find ourselves really aligned with AWS in terms of the goals that we have for our users, helping them scale, expand globally, all of those good things. >>Let's dig in there a little bit more. Sounds like a wonderful collaboration. We love to hear of technology partnerships like that. Brian, talk to us a little bit about the challenges that the data pipeline solves from Stripe for Redshift users. >>Yeah, for sure. So Stripe Data Pipeline uses Amazon RedShift's built in data sharing capabilities, which gives you kind of an instant view into your Stripe data. If you weren't using Stripe data pipeline, you would have to, you know, ingest the state out of our api, kind of pull yourself manually. And yeah, I think that's just like a big part of it really is just the simplicity with what you can pull the data. >>Yeah, absolutely. And I mean the, the complexity of data and the volume of it is only gonna get bigger. So tools like that that can make things a lot easier are what we're all looking for. >>What's the machine learning angle? Cause I know there's lots of big topic here this year. More machine learning, more ai, a lot more solutions on top of the basic building blocks and the primitives at adds, you guys fit right into that. Cause developers doing more, they're either building their own or rolling out solutions. How do you guys see you guys connecting into that with the pipeline? Because, you know, data pipelining people like, they like that's, it feels like a heavy lift. What's the challenge there? Because when people roll their own or try to get in, it's, it's, it could be a lot of muck as they say. Yeah. What's the, what's the real pain point that you guys solve? >>So in terms of, you know, AI and machine learning, what Stripe Data Pipeline is gonna give you is it gives you a lot of signals around your payments that you can incorporate into your models. We actually have a number of customers that use Stripe radar data, so our fraud product and they integrate it with their in-house data that they get from other sources, have a really good understanding of fraud within their whole business. So it's kind of a way to get that data without having to like go through the process of ingesting it. So like, yeah, your, your team doesn't have to think about the ingestion piece. They can just think about, you know, building models, enriching the data, getting insights on top >>And Adam, so let's, we call it etl, the nasty three letter word in my interview with them. And that's what we're getting to where data is actually connecting via APIs and pipelines. Yes. Seamlessly into other data. So the data mashup, it feels like we're back into in the old mashup days now you've got data mashing up together. This integration's now a big practice, it's a becoming an industry standard. What are some of the patterns and matches that you see around how people are integrating their data? Because we all know machine learning works better when there's more data available and people want to connect their data and integrate it without the hassle. What's the, what's some of the use cases that >>Yeah, totally. So as Brian mentioned, there's a ton of use case for engineering teams and being able to get that data reported over efficiently and correctly and that's, you know, something exactly like you touched on that we're seeing nowadays is like simply having access to the data isn't enough. It's all about consolidating it correctly and accurately and effectively so that you can draw the best insights from that. So yeah, we're seeing a lot of use cases for teams across companies, including, a big example is finance teams. We had one of our largest users actually report that they were able to close their books faster than ever from integrating all of their Stripe revenue data for their business with their, the rest of their data in their data warehouse, which was traditionally something that would've taken them days, weeks, you know, having to do the manual aspect. But they were able to, to >>Simplify that, Savannah, you know, we were talking at the last event we were at Supercomputing where it's more speeds and feeds as people get more compute power, right? They can do more at the application level with developers. And one of the things we've been noticing I'd love to get your reaction to is as you guys have customers, millions of customers, are you seeing customers doing more with Stripe that's not just customers where they're more of an ecosystem partner of Stripe as people see that Stripe is not just a, a >>More comprehensive solution. >>Yeah. What's going on with the customer base? I can see the developers embedding it in, but once you get Stripe, you're like a, you're the plumbing, you're the financial bloodline if you will for the all the applications. Are your customers turning into partners, ecosystem partners? How do you see that? >>Yeah, so we definitely, that's what we're hoping to do. We're really hoping to be everything that a user needs when they wanna run an online business, be able to come in and maybe initially they're just using payments or they're just using billing to set up subscriptions but down the line, like as they grow, as they might go public, we wanna be able to scale with them and be able to offer them all of the products that they need to do. So Data Pipeline being a really important one for, you know, if you're a smaller company you might not be needing to leverage all of this big data and making important product decisions that you know, might come down to the very details, but as you scale, it's really something that we've seen a lot of our larger users benefit from. >>Oh and people don't wanna have to factor in too many different variables. There's enough complexity scaling a business, especially if you're headed towards IPO or something like that. Anyway, I love that the Stripe data pipeline is a no code solution as well. So people can do more faster. I wanna talk about it cuz it struck me right away on our lineup that we have engineering and product marketing on the stage with us. Now for those who haven't worked in a very high growth, massive company before, these teams can have a tiny bit of tension only because both teams want a lot of great things for the end user and their community. Tell me a little bit about the culture at Stripe and what it's like collaborating on the data pipeline. >>Yeah, I mean I, I can kick it off, you know, from, from the standpoint like we're on the same team, like we want to grow Stripe data pipeline, that is the goal. So whatever it takes to kind of get that job done is what we're gonna do. And I think that is something that is just really core to all of Stripe is like high collaboration, high trust, you know, this is something where we can all win if we work together. You don't need to, you know, compete with like products for like resourcing or to get your stuff done. It's like no, what's the, what's the, the team goal here, right? Like we're looking for team wins, not, you know, individual wins. >>Awesome. Yeah. And at the end of the day we have the same goal of connecting the product and the user in a way that makes sense and delivering the best product to that target user. So it's, it's really, it's a great collaboration and as Brian mentioned, the culture at Stripe really aligns with that as >>Well. So you got the engineering teams that get value outta that you guys are dealing with, that's your customer. But the security angle really becomes a big, I think catalyst cuz not just engineering, they gotta build stuff in so they're always building, but the security angle's interesting cuz now you got that data feeding security teams, this is becoming very secure security ops oriented. >>Yeah, you know, we are really, really tight partners with our internal security folks. They review everything that we do. We have a really robust security team. But I think, you know, kind of tying back to the Amazon side, like Amazon, Redshift is a very secure product and the way that we share data is really secure. You know, the, the sharing mechanism only works between encrypted clusters. So your data is encrypted at rest, encrypted and transit and excuse me, >>You're allowed to breathe. You also swallow the audience as well as your team at Stripe and all of us here at the Cube would like your survival. First and foremost, the knowledge we'll get to the people. >>Yeah, for sure. Where else was I gonna go? Yeah, so the other thing like you kind of mentioned, you know, there are these ETLs out there, but they, you know that that requires you to trust your data to a third party. So that's another thing here where like your data is only going from stripe to your cluster. There's no one in the middle, no one else has seen what you're doing, there's no other security risks. So security's a big focus and it kind of runs through the whole process both on our side and Amazon side. >>What's the most important story for Stripe at this event? You guys hear? How would you say, how would you say, and if you're on the elevator, what's going on with Stripe? Why now? What's so important at Reinvent for Stripe? >>Yeah, I mean I'm gonna use this as an opportunity to plug data pipelines. That's what we focus on. We're here representing the product, which is the easiest way for any user of aws, a user of Amazon, Redshift and a user of Stripe be able to connect the dots and get their data in the best way possible so that they can draw important business insights from that. >>Right? >>Yeah, I think, you know, I would double what North said, really grow Stripe data pipeline, get it to more customers, get more value for our customers by connecting them with their data and with reporting. I think that's, you know, my goal here is to talk to folks, kind of understand what they want to see out of their data and get them onto Stripe data pipeline. >>And you know, former Mike Mikela, former eight executive now over there at Stripe leading the charge, he knows a lot about Amazon here at aws. The theme tomorrow, Adams Leslie keynote, it's gonna be a lot about data, data integration, data end to end Lifeing, you see more, we call it data as code where engineering infrastructure as code was cloud was starting to see a big trend towards data as code where it's more of an engineering opportunity and solution insights. This data as code is kinda like the next evolution. What do you guys think about that? >>Yeah, definitely there is a ton that you can get out of your data if it's in the right place and you can analyze it in the correct ways. You know, you look at Redshift and you can pull data from Redshift into a ton of other products to like, you know, visualize it to get machine learning insights and you need the data there to be able to do this. So again, Stripe Data Pipeline is a great way to take your data and integrate it into the larger data picture that you're building within your company. >>I love that you are supporting businesses of all sizes and millions of them. No. And Brian, thank you so much for being here and telling us more about the financial infrastructure of the internet. That is Stripe, John Furrier. Thanks as always for your questions and your commentary. And thank you to all of you for tuning in to the Cubes coverage of AWS Reinvent Live here from Las Vegas, Nevada. I'm Savannah Peterson and we look forward to seeing you all week.
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I am joined by the infamous John Furrier. kind of goes next gen and you start to see the success Gen One cloud players go Yes, I'm absolutely thrilled and you can certainly feel the excitement. Nice to meet you guys. Definitely excited to be here. Yeah, you know, you were mentioning you could feel the temperature and the energy in here. as you said, from your small startups to your large multinational companies, I mean you guys have massive traction and people are doing more, you guys are gonna talk here and it gets you all of your Stripe data. you know, stripes started out with their roots line of code, get up and running, payment gateway, whatever you wanna call it. You guys are super financial cloud basically. But just to be able to participate and you know, be around AWS We love to hear of technology of it really is just the simplicity with what you can pull the data. And I mean the, the complexity of data and the volume of it is only gonna get bigger. blocks and the primitives at adds, you guys fit right into that. So in terms of, you know, AI and machine learning, what Stripe Data Pipeline is gonna give you is matches that you see around how people are integrating their data? that would've taken them days, weeks, you know, having to do the manual aspect. Simplify that, Savannah, you know, we were talking at the last event we were at Supercomputing where it's more speeds and feeds as people I can see the developers embedding it in, but once you get Stripe, decisions that you know, might come down to the very details, but as you scale, Anyway, I love that the Stripe data pipeline is Yeah, I mean I, I can kick it off, you know, from, So it's, it's really, it's a great collaboration and as Brian mentioned, the culture at Stripe really aligns they gotta build stuff in so they're always building, but the security angle's interesting cuz now you Yeah, you know, we are really, really tight partners with our internal security folks. You also swallow the audience as well as your team at Stripe Yeah, so the other thing like you kind of mentioned, We're here representing the product, which is the easiest way for any user I think that's, you know, my goal here is to talk to folks, kind of understand what they want And you know, former Mike Mikela, former eight executive now over there at Stripe leading the charge, Yeah, definitely there is a ton that you can get out of your data if it's in the right place and you can analyze I love that you are supporting businesses of all sizes and millions of them.
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Day Three Wrap Up | HPE Discover 2022
>>The cube presents HPE discover 2022 brought to you by HPE. >>Okay. We're back to wrap up HPE discover 2022. The Cube's continuous coverage is day three. John furrier, Dave ante. We had a business friend that we met during the pandemic. A really interesting gentleman, norm Ette. He's the director of global technical marketing at Hewlett Packard enterprise, a real innovator norm. Great to see you. Thanks for making time for coming on >>The cube, gentlemen. Thank you. Thank you. I appreciate that. You're giving me the opportunity to bring it home. Yeah. You know, if I'm only gonna get one shot at it, it might as well be >>The last we always, we always like to bring the energy in the last segment because you know, the cube, we grind it out for three days. I mean, it's just such a great content injection. And so we love to wrap it up, especially with someone like yourself who can really help us convey the themes, but even more so when we look around here this entire ecosystem, you and your team built this. And so take us through that. >>Well, we did, you know, and it takes a village. You know, we have the core team, HPE global technical marketing, uh, which is my team. And then of course we're partnered with other parts of the, our marketing organizations on different pieces, different aspects. And then we have a tremendous team of vendors that we work with on a regular basis. Companies such as, you know, F two B and ivory and others that, you know, really kind of pitch in. And they're, they're kind of my, I call 'em my flex force. You know, we also have another group called promote live and we bring all these people together. And, and in addition, all the vendors, we have something like 380 employees that come from all different parts of the organization to, to land in Las Vegas, to man, these booths and staff, these, uh, staff, these exhibits. >>And so for one week, we get to really work as a, as a, a team, as a family, you know, there's no organizational borders, so to speak, you know, you know, we're a big company, everybody has, you know, different objectives and different things that they're focused on, but we get a chance to all get together and work as one, one team. And so that, that the people aspect is what's so exciting, I think this week. And I think I even saw some of your broadcast earlier. So I think it kind of, it kind of came through as well. Just the joy of, of being together, you know? Sure. Human beings <laugh> >>And, and H HP's got a new spring and its step, which so much focus brought to the table from Antonio and, you know, the team is the lining. >>Yeah, we do. And that's, you know, when you go, when we start talking about the design and you know, one of the things that, you know, we work on this months ahead of time. Yeah. Right. And so it's kinda like a spinning top, you know, we, we, we keep, we, we keep spinning that thing tightening up and then this week you put it on the table and just let it go. Yeah. Right. But it's that whole multi-month process of, of, of twisting that top around and getting it going and right at the middle and right at the centerpiece. And, uh, the core design principle and an ask from, uh, Antonio is that we make sure that we major on HPE, uh, GreenLake edge to cloud platform that, you know, it, it's a, obviously you've been talking about it all week. Yeah. Uh, we've been talking about it all week. It's a big focus of our company. And so right at the very center, we have our HPE GreenLake edge to cloud platform demonstration, and then everything in the showcase then radiates from that centerpiece, uh, you know, right, right. At, right at the nexus of all the activities. So the experience starts there and propagates its >>Way. Well, I wanna get into some of the themes and the set pieces you have here. Um, you are in technical marketing and this platform is a tech play. So it's not so much just solutions that you're enabling the theme this year is very much technical marketing. So there's edge, especially cloud data and edge is the big themes security's baked in throughout the whole set, right as well. And that messaging, but it's technical marketing right now. We had, you know, platform play uett packer is a platform. Google packer enterprise is a >>Platform. It is, and it's a, it is a, it's a software platform. Um, you, it, it really completes a cloud strategy. And when you really think about it, I, again, I know some of these numbers have been floating around. Um, but, uh, you know, 70% of all data is still staying OnPrem for good reasons, you know, and then 30% of it can be out there in the public cloud. Uh, so what you kind of have is an incomplete cloud strategy, if you will. And what's happened is that organizations have gotten spoiled a little bit by the cloud experience. Mm-hmm <affirmative> right. That, you know, I, you know, your, your dev teams say go, Hey, I just, I wanna work in a Azure. I wanna work in AWS. I love how I go through this process. Why can't I do that with my on-prem stuff? Why, you know, why, you know, I want that kind of experience. So it organizations are really being challenged about how to create that, that kind of service and that experience to their customers because expectations are not because >>Data ha it has to be inclusive. It can't be exclusive to just one part of the organization. >>Yeah. And so how did you, how did that impact obviously, cause GreenLake was coming together, you know, you got the multiple months in advance planning for this big event, right. A lot of lot work goes into it. What was some of the impact to the execution of this event, um, that you can share in terms of the set pieces? Some of the displays was there was there, I won't say radical cause it's not radical. It looks, it turned out great. But what are some of the popular things happening here? What worked, what resonated with customers and what was different from, from, uh, that GreenLake enabled you to do differently? >>Well, I mean, first the first thing is that we, we kind of had a high touch experience at that center point, right. That nexus, the hub of the activity, the GreenLake edge to club platform, uh, demonstration. And it started with us just kind of, you know, having the strategy about first of all, if you sh, if you guys show this and I know, I think maybe you have, when you enter in, we've got like this big aha moment, right. And that aha moment is that platform right in the center, surrounded with wonderful visuals above, below, you know, behind, uh, all around it. But we, we, we had to think about, okay, now I'm staring at this thing. What am I, how am I gonna experience it? So, uh, when I say a high touch experience, we start with a, what I call a platform generalist that would greet you up front, engage in the conversation, you know, so realize that, you know, Dave is a network operations director, he's got some keen interests. >>He has some sort of peripheral idea about what the, uh, HPE GreenLake edge cloud platform is about, but what can it really do for him? You know, what can do, what can he use? How can he use it? So we start at that level of conversation, you know, socialize the core services, the attributes, you know, the, the technology that is actually enabling it. And then as we've identified in our conversation that you're a network geek, you know, and you want to understand, you've heard about Aruba, you know, how's Aruba central play into that. How do the networking services play into that? And so for then we take that, that, that big leap and go up two steps up onto the platform. And we go over to the network specialist, what I, what I'm calling a platform specialist, uh, who understands all the things about the platform, but then is peaked in networking. And we have that conversation and you see how the Aruba customer can benefit by this evolution, uh, and how the different platform services combine to give a holistic experience across a company. And so when I'm an it ops director, and I'm trying to service my network, guys, my storage guys, my compute guys, my external cloud services guys, that this is an environment that I can, so you >>Have an experience where they come in, they can easily move to a point quickly in the display, on the platform >>And it's tailored for them. Exactly. Right. Exactly. That's the exactly. Right. And so if I transition over to you, you know, and you're my, you know, you're my specialist, you know, you're not saying, Hey, Dave, what brings you here today? What are you today? <laugh>, you know, I, I mean, you're prequalified, it's a prequalified conversation. We jump into it. And then that specialist is armed with knowledge as to where, okay, this guy is really interested in switching technology and switches as well. Well, that's demo five 12. Mm-hmm <affirmative>, you know, let me have one of my colleagues take you over there. So then you're, you're escorted over to demo five 12 to go to the next level or perhaps, and this has happened throughout the week that people want to take a test drive of the environment. And so we have the HPE GreenLake living lab, and we have a, a test drive environment right there. >>And so we bring you right to that test drive, where you can, you know, kick the tires yourself, you fire up a live environment. We have a series of exercises that you're taken through. And, uh, I think I've just checked with one of my colleagues where like, well over, you know, well, over 1100 experiences of people doing that here. And that lab has 25 seats, but also externally. Yeah. So right off of hpe.com, that same test drive experience that we're doing here. People can launch at home. And so we got in this morning, there were like four guys logged in from New Zealand, you know, doing exercises, which is pretty neat. So, so when you ask me the question, what are the design considerations, uh, that HPE GreenLake that we baked in and thought through it's again, that, Hey, it's a, it's a big thing. Yeah. It's a big, it's an experience. Let's start with you just digesting the, you know, the comp basic concepts. Then let's talk about your persona and how it directly maps to what you can do. And then if you want to get deeper, you know, we have the solutions that we design behind it, solution demos, and, and if you wanna drive it, let you know, buckle up. Let's >>Go. Yeah, you get right to a spot, multiple monitors, great experience, high touch. Um, that's awesome. I gotta ask you another question. Cause you've been, you know, pre pandemic, you've been doing a lot of this technical marketing and events and then virtual hit right now. We're back face to face, right? It's clear, Dave and I were just talking about our, on our opening day, year on day. One, people love to see each other back. Every event we've been to face to face. People are energized to a level. We didn't even see. What are you seeing here in terms of performance? Obviously, you got sales people here, you got executives here, you got customers right. Face to face, right. >>Doing belly to belly, >>Belly to belly, as Dave says, that's a positive, what's it like, explain what it's like. >>Well, I mean, you don't, you never know what you got until it's gone, right? >>Yeah. >>You, and so people didn't really realize that, Hey, we really needed to have this kind of touch and this, this kind of activity. And it was funny because people be before the pandemic, there was also a push to do a lot of virtual stuff, you know, economies of scale. Yeah. You know, some of that stuff works. Teams are making decisions, but then it all goes away and people realize how valuable, you know, just the conversations were, you know, meeting >>Somebody, relationships, meeting >>Somebody for a coffee, you know, talking through different bumping into colleagues than that. You haven't seen for years, or you worked with somebody and now they're doing this. And then you realize you have some sort of synergy with each other and you know, you can still help each other. And just the, just, you know, just the discovery <laugh> of being at discover, you know, and running into these different types of things. So, uh, well >>You think about it norm, you know, we, we've done plenty of stuff virtually we have, but I think we've talked maybe four times this week. Yeah. You've seen you here walking around the hallways. We saw you last night, right? Yeah. You just, that just wouldn't happen in your little virtual >>World. Yeah. I mean, not at all. And during that virtual era, and I think we'll look back on that and we're still gonna do virtual stuff >>Course, and we're learning, >>It's got value, but I just want to thank you guys for just being the cube and the whole team, you know, Frank, everybody just tremendous partners through that because you can still look at that content that we produced together last year and it's still relevant. We're still sharing it. It still has impact. We, we point, you know, we tell people, Hey, here's call to action. You're leaving. Discover by the way, there's these three or four pieces out on the cube that really go with, go at this topic. >>Right. That GreenLake event we did last year was phenomenal. >>It was, it was, and it was a partnership with you guys. And I, I, you know, I, I speak on, on behalf of many of my colleagues here at HPE, we just wanna thank the cube for all the support, creativity, uh, and how we got through that >>All together. We we'll back at you because norm you were a real innovator when John and I first met you, we were like, Hey, this guy, actually, he's gonna, he's gonna push us to some new levels. Technical >>Marketing know >>That's our, our team marketing. Like our team was a little nervous, a lot nervous actually, because you know, you do, you are not only demanding, but you're super creative. Well, thank you. And so you, you helped us, you know, up, up our game. >>Yeah. Thanks a lot. Yeah. You know, Frank was getting, Hey, Frank, Dave, can you guys do this? You >>Know, so yeah, we were on the background. >>I mean, but we were, we were growing and surviving and thriving together and getting through it, but what's coming out. The other side now is a new format. You mentioned virtual. That's not going away. Hybrid is a steady state for all of us. Even the cube. Yeah. So the new protocols and the new standards are emerging. And I think the newness of it scares people also like how do you do it? Um, who, whose role is it to take the virtual and digital? So this whole new set of experiences still coming out. Yeah. What's your vision? How do you see this? Cause we're face to face clearly is what everyone wants from school kids to adults. Right. We want face to face. Right. How does digital fit in? >>Well, I mean, that's, that's a, that's a really tricky question. I'll give you a, a, I'll kind of back into the answer a little bit. Um, you guys can see this, right, right behind us. We had this whole backdrop here, greetings from the edge of virtual reality experience. Well, we built that. We built that during the COVID era, so we could have experiences with people remotely. Right. Uh, and we used it for our executive summit, you know, last year for the virtual discovery, we shipped those Oculus headsets to everybody. They, everybody jumped into it. And so I was sitting there being a host, you know, with four CTOs that were scattered all over the world. So we were in cyberspace together. Right. And so of course being good, uh, you know, good business people we realized, Hey, this is pretty fun. So let's dust it off and bring it out here for the more general public. >>So again, it was like a 200 person, you know, uh, executive level experience and all of that, but it had tremendous value, different types of experiences. I recommend you try it if you ever have the opportunity. Um, so that's a way that we start emerging virtual reality and digital experiences to try to keep that human connection, but now we're using it again. And everybody's in these little pod rooms, six of them together. So they're having this experience in cyberspace and they're having it physically. Yeah. And so I think some, and everyone's enjoying being together and still in cyber space together. So I think when we start to build assets and we start to look at different types of things and experiences, we gotta think, we, we gotta think through that now. Right. You know, how is this, how is this investment or this, this experience, how's it gonna translate, you know, outside of these four walls, right. And how can we use it outside of these four walls, uh, and create, you know, a more engaging experience. So that's a little bit of a backing into that answer, but I think I'm, I'm, >>It's emerging. It's >>Important. Well, I'm saying it more as an example of us thinking through and trying to leverage. Yeah. >>I love it though. I mean, you always, you've always been struck me as a visionary and I, I loved that answer and I can just see, it's just gonna progress by the end of the decade. This is gonna become right. Uh, a a, you know, a normal sort of practice, and we're gonna bring people in from the outside and interacting. I love what you were saying about, yeah. Even though we're here physically, we're actually creating a virtual world within this physical pod. We are. Where can people discover more about that? About, about, about the shows, the content that >>Was here? Well on hpe.com, you can just launch into discover. We have a tremendous amount of content that's been recorded, keynote sponsor sessions, the cube they're dialed in all kinds of different pieces of assets that we've done. Um, I'll plug just another couple of things just to, again, to talk about the connectivity of things that we're doing. So one of the projects that I lead, uh, I am very proud to lead is HPE space born and our space born computer space, born computer two, flying a most powerful machine, uh, computer to ever fly in space. Uh, we've been up there for a year. We've done 24 different experiments over the year to, for the benefit of the entire scientific community. Um, also, you know, doing things for the ISS national lab in NASA, our partners up there, but what we've got is we've built a scale replica of the Columbus module, right? So this is, you know, this is a 28 by 12 foot module. Hey, we're bringing her home seriously. >>They're gonna pull the plugs. They're gonna pull the >>Plug on me soon. Right. So anyway, so we have that module built, right? And this is, uh, we work with a Hollywood production company. We've had it before, but you know, we we've customized it. We have a live link to the ISS station in there. And, and so we're talking about everything that we're doing there, but also in this virtual reality experience, we have you going on a space walk, right. And so we've, we've captured that as well. So we've, we're tying this physical and virtual experience together. Uh, and, uh, so it's a fun project. So you can check that >>Out. We did exit scale together during the pandemic, and that's when I first really got into to space point. It was awesome to see frontier announced actually breaking through the exo scale barrier. We, we were on the cusp, but we, we now see it breaking through. So, yeah. Congratulations on that. Thank you >>Very much. And, you know, a couple, you know, just couple other things that we're doing, that's pretty exciting. I don't, I don't wanna give away all my tricks, uh, but you know, we've organized our demonstrations through the customer lenses. So we have these customer journeys that we see people that are using our technology, you know, so I'm, I'm not talking about the storage business unit or, you know, the networking business unit, but how are our customers really trying to, you know, advance AI and machine learning, for example, how are they actually trying to, you know, protect their data? You know, the different things, the business issues, the business issues. Yeah. And so we've organized our demos through that, and we have these, these pods and then satellites, and you, you, you give you walk through that whole thing and it's addressing different aspects of that. >>Um, and then another thing that we've done is we have tours here, uh, as well, where, cuz there's so much content that people can take tours and you know, 1400 people have taken those tours. Uh, you know, and these are guided tours, headsets, curated, big numbers, designated places to go. And we see big traffic the first day or so and by design. And so we hit the highlights and then they decide how to use their valuable time later in the showcase about what they want to deep dive on. And so that's been a tremendous success for >>Us. Well norm thanks for bringing us on the tour of discover. Yeah. Well and really, you know, sharing that with our audience and you've been an awesome partner. And as you say, a great innovator, hope I can't wait to see what's next. All right. >>You so much. Hey, thanks for letting me on here guys. Welcome to our pleasure. I'm somebody I made. You're a Cub >>Alumni alumni. You're alumni. Welcome to alumni. So >>Guys great. Our week. That's a wrap on on day three, uh, Dave Valant day, John furrier for Lisa Martin. Don't forget to go to Silicon angle.com where we've got all the news, all the interviews that we've done this week, get written up and posted on Silicon angle.com. The cube.net I publish every week. Uh, my breaking analysis on, on, on wikibon.com. It's on a podcast. So check that out. Thanks to everybody. Thanks for the crew. Everybody back at the office. Really appreciate it. Great job. And we'll see you next time. All right.
SUMMARY :
that we met during the pandemic. Thank you. The last we always, we always like to bring the energy in the last segment because you know, the cube, Well, we did, you know, and it takes a village. you know, there's no organizational borders, so to speak, you know, you know, we're a big company, to the table from Antonio and, you know, the team is the lining. And that's, you know, when you go, when we start talking about the design and you know, one of the things that, We had, you know, platform play uett packer is a platform. That, you know, I, you know, your, your dev teams say go, It can't be exclusive to just one part of the organization. what resonated with customers and what was different from, from, uh, that GreenLake enabled you And it started with us just kind of, you know, having the strategy about first of all, So we start at that level of conversation, you know, socialize the core services, Mm-hmm <affirmative>, you know, let me have one of my colleagues take you over there. And so we got in this morning, there were like four guys logged in from New Zealand, you know, Obviously, you got sales people here, you got executives here, you got customers right. but then it all goes away and people realize how valuable, you know, just the conversations were, of synergy with each other and you know, you can still help each other. You think about it norm, you know, we, we've done plenty of stuff virtually we have, but I think we've talked And during that virtual era, and I think we'll look back on that and we're still gonna do virtual stuff We, we point, you know, we tell people, Hey, here's call to action. And I, I, you know, I, I speak on, on behalf of many of my colleagues We we'll back at you because norm you were a real innovator when John and I first met you, we were like, Like our team was a little nervous, a lot nervous actually, because you know, you do, you are not only demanding, You And I think the newness of it scares people also like how do you do it? And so I was sitting there being a host, you know, with four CTOs that were So again, it was like a 200 person, you know, uh, executive level experience and all of that, It's emerging. Yeah. a a, you know, a normal sort of practice, and we're gonna bring people in from the outside and interacting. you know, doing things for the ISS national lab in NASA, our partners up there, but what we've got is we've built They're gonna pull the plugs. in this virtual reality experience, we have you going on a space walk, Thank you technology, you know, so I'm, I'm not talking about the storage business unit or, you know, the networking business unit, Uh, you know, and these are guided tours, headsets, curated, big numbers, designated places to go. Well and really, you know, sharing that with our audience and You so much. Welcome to alumni. And we'll see you next time.
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Howard Hu, NASA | Amazon re:MARS 2022
>>We're here live in Las Vegas with a cubes coverage of Amazon re Mars. It's a reinvent re Mars reinforced. The big three shows called the res. This is Mars machine learning, automation, robotic and space. It's a program about the future it and the future innovation around industrial cloud scale climate change the moon, a lot of great topics, really connecting all the dots together here in Las Vegas with Amazon re Mars I'm John ER, host of the cube. Our first guest is Howard Hughes program manager, necess Ryan program. Howard is involved with all the action and space and the moon project, which we'll get into Howard. Thanks for coming on the cube. >>Well, Hey, thanks for having me here this morning. Appreciate you guys inviting me here. >>So this show is not obvious to the normal tech observer, the insiders in, in the industry. It's the confluence of a lot of things coming together. It's gonna be obvious very soon because the stuff they're showing here is pretty impressive. It's motivating, it's positive and it's a force for change in good. All of it coming together, space, machine learning, robotics, industrial, you have one of the coolest areas, the space what's going on with your Orion program. You guys got the big moon project statement to >>Explain. Well, let me tell you, I'll start with Orion. Orion is our next human space craft. That's gonna take humans beyond low earth orbit and we're part of the broader Artis campaign. So Artis is our plan, our NASA plan to return the first person of color, first woman, back to the moon. And we're very excited to do that. We have several missions that I could talk to you about starting with in a very few months, Artis one. So Artis one is going to fly on the space launch system, which is gonna be the biggest rocket we call the mega rocket has been built since the Saturn five on top of the SLS is the Ryan spacecraft and that Ryan spacecraft houses four crew members for up to 21 days in deep space. And we'll have an unru test in a few months launch on the S SLS. And Orion's gonna go around the moon for up to 40 days on Aus two, we will have the first test of the humans on board Orion. So four people will fly on Aus two. We will also circle the moon for about 10 to 12 days. And then our third mission will be our landing. >>So the moon is back in play, obviously it's close to the earth. So it's a short flight, relatively speaking the Mars a little bit further out. I'll see everyone as know what's going on in Mars. A lot of people are interested in Mars. Moon's closer. Yes, but there's also new things going on around discovery. Can you share the big story around why the moon what's? Why is the moon so important and why is everyone so excited about it? >>Yeah. You, you know, you know, coming to this conference and talking about sustainability, you know, I mean it is exploration is I think ingrained in our DNA, but it's more than just exploration is about, you know, projecting human presence beyond our earth. And these are the stepping stones. You know, we talk about Amazon talked about day one, and I think about, we are on those very early days where we're building the infrastructure Ryans of transportation infrastructure, and we're gonna build infrastructure on the moon to learn how to live on a surface and how to utilize the assets. And then that's very important because you know, it's very expensive to carry fuel, to carry water and all the necessities that you need to survive as a human being and outer space. If you can generate that on the surface or on the planet you go to, and this is a perfect way to do it because it's very in your backyard, as I told you earlier. So for future mission, when you want to go to Mars, you're nine months out, you really wanna make sure you have the technologies and you're able to utilize those technologies robustly and in a sustainable way. >>Yeah, we were talking before you came on, came camera camping in your backyard is a good practice round. Before you go out into the, to the wilderness, this is kind of what's going on here, but there's also the discovery angle. I mean, I just see so much science going on there. So if you can get to the moon, get a base camp there, get set up, then things could come out of that. What are some of the things that you guys are talking about that you see as possible exploration upside? >>Yeah. Well, several things. One is power generation recently. We just released some contracts that from vision power, so long, sustainable power capability is very, very important. You know, the other technologies that you need utilize is regenerative, you know, air, water, things that are, you need for that, but then there's a science aspect of it, which is, you know, we're going to the south pole where we think there's a lot of water potentially, or, or available water that we can extract and utilize that to generate fuel. So liquid hydrogen liquid oxygen is one of the areas that are very interesting. And of course, lunar minerals are very exciting, very interesting to bring and, and, and be able to mine potentially in the future, depending on what is there. >>Well, a lot of cool stuff happening. What's your take on this show here, obviously NASA's reputation as innovators and deep technologists, you know, big moonshot missions, pun intended here. You got a lot of other explorations. What's this show bring together, share your perspective because I think the story here to me is you got walkout retail, like the Amazon technology, you got Watson dynamics, the dog, everyone loves that's walking on. Then you got supply chain, robotics, machine learning, and space. It all points to one thing, innovation around industrial. I think what, what, what's your, what's your, what's your take? >>You know, I think one of the things is, is, you know, normally we are innovating in a, in our aerospace industry. You know, I think there's so much to learn from innovation across all these areas you described and trying to pull some of that into the spacecraft. You know, when, when you're a human being sitting in spacecraft is more than just flying the spacecraft. You know, you have interaction with displays, you have a lot of technologies that you normally would want to interact with on the ground that you could apply in space to help you and make your tasks easier. And I think those are things that are really important as we look across, you know, the whole entire innovative infrastructure that I see here in this show, how can we extract some that and apply it in the space program? I think there is a very significant leveraging that you could do off of that. >>What are some of the look at what's going on in donors? What are some of the cool people who aren't following the day to day? Anything? >>Well, well, certainly, you know, the Artman's mission Artis campaign is one of the, the, the coolest things I could think of. That's why I came into, you know, I think wrapping around that where we are not only just going to a destination, but we're exploring, and we're trying to establish a very clear, long term presence that will allow us to engage. What I think is the next step, which is science, you know, and science and the, and the things that can, can come out of that in terms of scientific discoveries. And I think the cool, coolest thing would be, Hey, could we take the things that we are in the labs and the innovation relative to power generation, relative to energy development of energy technologies, robotics, to utilize, to help explore the surface. And of course the science that comes out of just naturally, when you go somewhere, you don't know what to expect. And I think that's what the exciting thing. And for NASA, we're putting a program, an infrastructure around that. I think that's really exciting. Of course, the other parts of NASA is science. Yeah. And so the partnering those two pieces together to accomplish a very important mission for everybody on planet earth is, is really important. >>And also it's a curiosity. People are being curious about what's going on now in space, cuz the costs are down and you got universities here and you got the, of robotics and industrial. This is gonna provide a, a new ground for education, younger, younger generation coming up. What would you share to teachers and potential students, people who wanna learn what's different about now than the old generation and what's the same, what what's the same and what's new. What's how does someone get their arms around this, their mind around it? Where can they jump in? This is gonna open up the aperture for, for, for talent. I mean with all the technology, it's not one dimensional. >>Yeah. I think what is still true is core sciences, math, you know, engineering, the hard science, chemistry, biology. I mean, I think those are really also very important, but what we're we're getting today is the amount of collaboration we're able to do against organically. And I think the innovation that's driven by a lot of this collaboration where you have these tools and your ability to engage and then you're able to, to get, I would say the best out of people in lots of different areas. And that's what I think one of the things we're learning at NASA is, you know, we have a broad spectrum of people that come to work for us and we're pulling that. And now we're coming to these kinds of things where we're kind getting even more innovation ideas and partnerships so that we are not just off on our own thinking about the problem we're branching out and allowing a lot of other people to help us solve the problems that >>We need. You know, I've noticed with space force too. I had the same kind of conversations around those with those guys as well. Collaboration and public private partnerships are huge. You've seen a lot more kind of cross pollination of funding, col technology software. I mean, how do you do break, fix and space at software, right? So you gotta have, I mean, it's gotta work. So you got security challenges. Yeah. This is a new frontier. It is the cybersecurity, the usability, the operationalizing for humans, not just, you know, put atypical, you know, scientists and, and, and astronauts who are, you know, in peak shape, we're talking about humans. Yeah. What's the big problem to solve? Is it security? Is it, what, what would you say the big challenges >>Are? Yeah. You know, I think information and access to information and how we interact with information is probably our biggest challenge because we have very limited space in terms of not only mass, but just volume. Yeah. You know, you want to reserve the space for the people and they, they need to, you know, you want maximize your space that you're having in spacecraft. And so I think having access to information, being able to, to utilize information and quickly access systems so you can solve problems cuz you don't know when you're in deep space, you're several months out to Mars, what problems you might encounter and what kind of systems and access to information you need to help you solve the problems. You know, both, both, both from a just unplanned kind of contingencies or even planned contingencies where you wanna make sure you have that information to do it. So information is gonna be very vital as we go out into deep >>Space and the infrastructure's changed. How has the infrastructure changed in terms of support services? I mean see, in the United States, just the growth of a aerospace you mentioned earlier is, is just phenomenal. You've got smaller, faster, cheaper equipment density, it solved the technology. Where's there gonna be the, the big game changing move movement. Where do you see it go? Is it AIST three? It kind of kicks in AIST ones, obviously the first one unmanned one. But where do in your mind, do you see key milestones that are gonna be super important to >>Watch? I think, I think, I think, you know, we've already, you know, pushed the boundaries of what we, we are, you know, in terms of applying our aerospace technologies for AIST one and certainly two, we've got those in, in work already. And so we've got that those vehicles already in work and built yeah. One already at the, at the Kennedy space center ready for launch, but starting with three because you have a lot more interaction, you gotta take the crew down with a Lander, a human landing system. You gotta build rovers. You've gotta build a, a capability which they could explore. So starting with three and then four we're building the gateway gateways orbiting platform around the moon. So for all future missions after Rist three, we're gonna take Aion to the gateway. The crew gets into the orbiting platform. They get on a human landing system and they go down. >>So all that interaction, all that infrastructure and all the support equipment you need, not only in the orbit of the moon, but also down the ground is gonna drive a lot of innovation. You're gonna have to realize, oh, Hey, I needed this. Now I need to figure out how to get something there. You know? And, and how much of the robotics and how much AI you need will be very interesting because you'll need these assistance to help you do your daily routine or lessen your daily routine. So you can focus on the science and you can focus on doing the advancing those technologies that you're gonna >>Need. And you gotta have the infrastructure. It's like a road. Yeah. You know, you wanna go pop down to the moon, you just pop down, it's already built. It's ready for you. Yep. Come back up. So just ease of use from a deployment standpoint is, >>And, and the infrastructure, the things that you're gonna need, you know, what is a have gonna look like? What are you gonna need in a habitat? You know, are, are you gonna be able to have the power that you're gonna have? How many station power stations are you gonna need? Right. So all these things are gonna be really, things are gonna be driven by what you need to do the mission. And that drives, I think a lot of innovation, you know, it's very much like the end goal. What are you trying to solve? And then you go, okay, here's what I need to solve to build things, to solve that >>Problem. There's so many things involved in the mission. I can imagine. Safety's huge. Number one, gotta be up safe. Yep. Space is dangerous game. Yes. Yeah. It's not pleasant there. Not for the faint of heart. As you say, >>It's not for the faint >>Heart. That's correct. What's the big safety concerns obviously besides blowing up and oxygen and water and the basic needs. >>I think, I think, you know, I think you, you said it very well, you know, it is not for the faint of heart. We try to minimize risk. You know, asset is one of the big, you're sitting under 8.8 million pounds of thrust on the launch vehicle. So it is going very fast and you're flying and you, and, and it's it's light cuz we got solid rocket motors too as well. Once they're lit. They're lit. Yeah. So we have a escape system on Orion that allows a crew to be safe. And of course we build in redundancy. That's the other thing I think that will drive innovation. You know, you build redundancy in the system, but you also think about the kind of issues that you would run into potentially from a safety perspective, you know, how you gonna get outta situation if you get hit by a meteor, right? Right. You, you, you are going through the band, Ellen belt, you have radiation. So you know, some of these things that are harsh on your vehicle and on, on the human side of this shop too. And so when you have to do these things, you have to think about what are you gonna protect for and how do you go protect for that? And we have to find innovations for >>That. Yeah. And it's also gonna be a really exciting air for engineering work. And you mentioned the data, data's huge simulations, running scenarios. This is where the AI comes in. And that seems to me where the dots connect from me when you start thinking about how to have, how to run those simulations, to identify what's possible. >>I think that's a great point, you know, because we have all this computing capability and because we can run simulations and because we can collect data, we have terabytes of data, but it's very challenging for humans to analyze at that level. So AI is one of the things we're looking at, which is trying to systematically have a process by which data is called through so that the engineering mind is only looking at the things and focus on things that are problematic. So we repeat tests, every flight, you don't have to look at all the terabytes of data of each test. You have a computer AI do that. And you allow yourself to look at just the pieces that don't look right, have anomalies in the data. Then you're going to do that digging, right. That's where the power of those kinds of technologies can really help us because we have that capability to do a lot of computing. >>And I think that's why this show to me is important because it, it, it shows for the first time, at least from my coverage of the industry where technology's not the bottleneck anymore, it's human mind. And we wanna live in a peaceful world with climate. We wanna have the earth around for a while. So climate change was a huge topic yesterday and how the force for good, what could come outta the moon shots is to, is to help for earth. >>Yeah. >>Yeah. Better understanding there all good. What's your take on the show. If you had to summarize this show, re Mars from the NASA perspective. So you, the essence space, what's the what's going on here? What's the big, big story. >>Yeah. For, for me, I think it's eyeopening in terms of how much innovation is happening across a spectrum of areas. And I look at various things like bossy, scientific robots that the dog that's walking around. I mean to think, you know, people are applying it in different ways and then those applications in a lot of ways are very similar to what we need for exploration going forward. And how do you apply some of these technologies to the space program and how do we leverage that? How do we leverage that innovation and how we take the innovations already happening organically for other reasons and how would those help us solve those problems that we're gonna encounter going forward as we try to live on another planet? >>Well, congratulations on a great assignment. You got a great job. I do super fun. I love being an observer and I love space. Love how at the innovations there. And plus space space is cool. I mean, how many millions of live views do you see? Everyone's stopping work to watch SpaceX land and NASA do their work. It's just, it's bringing back the tech vibe. You know what I'm saying? It's just, it's just, things are going you a good tailwind. Yeah. >>Congratulations. Thank you very much. >>Appreciate it on the, okay. This cube coverage. I'm John fur. You're here for the cube here. Live in Las Vegas back at reinvent reinforce re Mars, the reser coverage here at re Mars. We'll be back with more coverage after this short break.
SUMMARY :
It's a program about the future it and the future innovation around industrial cloud Appreciate you guys inviting me here. All of it coming together, space, machine learning, robotics, industrial, you have one of the coolest could talk to you about starting with in a very few months, Artis one. So the moon is back in play, obviously it's close to the earth. And then that's very important because you know, What are some of the things that you guys are talking about You know, the other technologies that you need utilize is like the Amazon technology, you got Watson dynamics, the dog, everyone loves that's walking on. You know, I think one of the things is, is, you know, normally we are innovating in a, Well, well, certainly, you know, the Artman's mission Artis campaign is one of the, the, cuz the costs are down and you got universities here and you got the, of robotics And I think the innovation that's driven by a lot of this collaboration where you have these tools you know, put atypical, you know, scientists and, and, and astronauts who are, kind of systems and access to information you need to help you solve the problems. I mean see, in the United States, just the growth of a aerospace you mentioned earlier is, is just phenomenal. I think, I think, I think, you know, we've already, you know, pushed the boundaries of what we, So all that interaction, all that infrastructure and all the support equipment you need, You know, you wanna go pop down to the moon, I think a lot of innovation, you know, it's very much like the end goal. As you say, What's the big safety concerns obviously besides blowing up and oxygen and water and the And so when you have to do these things, you have to think about what are you gonna protect for and how do you go And you mentioned the data, I think that's a great point, you know, because we have all this computing capability and And I think that's why this show to me is important because it, it, If you had to summarize this show, re Mars from the NASA perspective. I mean to think, you know, people are applying it in I mean, how many millions of live views do you see? Thank you very much. at reinvent reinforce re Mars, the reser coverage here at re Mars.
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Pete Robinson, Salesforce & Shannon Champion, Dell Technologies | Dell Tech World 2022
>>The cube presents, Dell technologies world brought to you by Dell. >>Welcome back to the cube. Lisa Martin and Dave Vale are live in Las Vegas. We are covering our third day of covering Dell technologies world 2022. The first live in-person event since 2019. It's been great to be here. We've had a lot of great conversations about all the announcements that Dell has made in the last couple of days. And we're gonna unpack a little bit more of that. Now. One of our alumni is back with us. Shannon champion joins us again, vice president product marketing at Dell technologies, and she's a company by Pete Robinson, the director of infrastructure engineering at Salesforce. Welcome. Thank >>You. >>So Shannon, you had a big announcement yesterday. I run a lot of new software innovations. Did >>You hear about that? I heard a little something >>About that. Unpack that for us. >>Yeah. Awesome. Yeah, it's so exciting to be here in person and have such a big moment across our storage portfolio, to see that on the big stage, the boom to announce major updates across power store, PowerMax and power flex all together, just a ton of innovation across the storage portfolio. And you probably also heard a ton of focus on our software driven innovation across those products, because our goal is really to deliver a continuously modern storage experience. That's what our customers are asking us for that cloud experience. Let's take the most Val get the most value from data no matter where it lives. That's on premises in the public clouds or at the edge. And that's what we, uh, unveil. That's what we're releasing. And that's what we're excited to talk about. >>Now, Pete, you, Salesforce is a long time Dell customer, but you're also its largest PowerMax customer. The biggest in the world. Tell us a little bit about what you guys are doing with PowerMax and your experience. >>Yeah, so, um, for Salesforce, trust is our number one value and that carries over into the infrastructure that we develop, we test and, and we roll out and Parex has been a key part of that. Um, we really like the, um, the technology in terms of availability, reliability, um, performance. And it, it has allowed us to, you know, continue to grow our customers, uh, continue needs for more and more data. >>So what was kind of eye popping to me was the emphasis on security. Not that you've not always emphasized security, but maybe Shannon, you could do a rundown of, yeah. Maybe not all the features, but give us the high level. And at Pete, I, I wonder how I, if you could comment on how, how you think about that as a practitioner, but please give us that. >>Sure. Yeah. So, you know, PowerMax has been leading for, uh, a long time in its space and we're continuing to lean into that and continue to lead in that space. And we're proud to say PowerMax is the world's most secure mission, critical storage platform. And the reason we can say that is because it really is designed for comprehensive cyber resiliency. It's designed with a zero trust security architecture. And in this particular release, there's 19 different security features really embedded in there. So I'm not gonna unpack all 19, but a couple, um, examples, right? So multifactor authentication also continuous ransomware anomaly detection, a leveraging cloud IQ, which is, uh, huge. Um, and last but not least, um, we have the industry's most granular cyber recovery at scale PowerMax can do up to 65 million imutable snapshots per array. So just, uh, and that's 30 times more than our next nearest competitor. So, you know, really when you're talking about recovery point objectives, power max can't be beat. >>So what does that mean to you, Pete? >>Uh, well, it's it's same thing that I was mentioning earlier about that's a trust factor. Uh, security is a big, a big part of that. You know, Salesforce invests heavily into the securing our customer data because it really is the, the core foundation of our success and our customers trust us with their data. And if we, if we were to fail at that, you know, we would lose that trust. And that's simply not, it's not an option. >>Let's talk about that trust for a minute. We know we've heard a lot about trust this week from Michael Dell. Talk to us about trust, your trust, Salesforce's trust and Dell technologies. You've been using them a long time, but cultural alignment yeah. Seems to be pretty spot on. >>I, I would agree. Um, you know, both companies have a customer first mentality, uh, you know, we, we succeed if the customer succeeds and we see that going back and forth in that partnership. So Dell is successful when Salesforce is successful and vice versa. So, um, when we've it's and it goes beyond just the initial, you know, the initial purchase of, of hardware or software, you know, how you operate it, how you manage it, um, how you continue to develop together. You know, our, you know, we work closely with the Dell engineering teams and we've, we've worked closely in development of the new, new PowerMax lines to where it's actually able to help us build our, our business. And, and again, you know, continue to help Dell in the process. So you've >>Got visibility on the new, a lot of these new features you're playing around with them. What I, I, I obviously started with security cuz that's on top of everybody's mind, but what are the things are important to you as a customer? And how do these features the new features kind of map into that? Maybe you could talk about your experience with the, I think you're in beta, maybe with these features. Maybe you could talk about that. >>Yeah. Um, probably the, the biggest thing that we're seeing right now, other than OB the obvious enhancements in hardware, which, which we love, uh, you know, better performance, better scalability, better, and a better density. Um, but also the, some of the software functionality that Dells starting to roll out, you know, we've, we've, we've uh, implemented cloud IQ for all of our PowerMax systems and it's the same thing. We continue to, um, find features that we would like. And we've actually, you know, worked closely with the cloud IQ team. And within a matter of weeks or months, those features are popping up in cloud IQ that we can then continue to, to develop and, and use. >>Yeah. I think trust goes both ways in our partnership, right? So, you know, Salesforce can trust Dell to deliver the, you know, the products they need to deliver their business outcomes, but we also have a relationship to where we can trust that Salesforce is gonna really help us develop the next generation product that's gonna, you know, really deliver the most value. Yeah. >>Can you share some business outcomes that you've achieved so far leveraging power max and how it's really enabled, maybe it's your organization's productivity perspective, but what are some of those outcomes that you've achieved so far? >>Um, there there's so many to, to, to choose from, but I would say the, probably the biggest thing that we've seen is a as we roll out new infrastructure, we have various generations that we deploy. Um, when we went to the new PowerMax, um, initially we were concerned about whether our storage infrastructure could keep up with the new compute, uh, systems that we were rolling out. And when we went through and began testing it, we came to realize that the, the performance improvements alone, that we were seeing were able to keep up with the compute demand, making that transition from the older VMAX platforms to the PMAX practically seamless and able to just deploy the new SKUs as, as they came out. >>Talk about the portfolio that you apply to PowerMax. I mean, it's the highest of the highest end mission critical the toughest workloads in the planet. Salesforce has made a lot of acquisitions. Yeah. Um, do you throw everything at PowerMax? Are you, are you selective? What's your strategy there? So >>It's, it's selective. In other words that there's no square peg that meets every need, um, you know, acquisitions take some time to, to ingest, um, you know, some run into cloud, some run in first, in, in first party. Um, but so we, we try to take a very, very intentional approach to where we deploy that technology. >>So 10 years ago, someone in your position, or maybe someone who works for you was probably do spent a lot of time managing lawns and tuning performance. And how has that changed? >>We don't do that. <laugh> we? >>We can, right. So what do you do with right. Talk, talk more double click on that. So how talk about how that transition occurred from really non-productive activities, managing storage boxes. Yeah. And, and where you are today, what are you doing with those resources? >>It, it, it all comes outta automation. Like, you know, the, you know, hardware is hardware to a point, um, but you reach a point where the, the manageability scale just goes exponential and, and we're way, well past that. And the only way we've been able to meet that, meet that need is to, to automate and really develop our operations, to be able to not just manage at a lung level or even at the system level, but manage at the data center level at the geographical, you know, location level and then being able to, to manage from there. >>Okay. Really stupid question. But I'm gonna ask it cause I wanna hear your answer. True. Why can't you just take a software defined storage platform and just run everything on that? Why do you need all these different platforms and why do you gotta spend all this money on PowerMax? Why, why can't you just do >>That? That's the million dollar question. Uh, I, I ask that all the time. <laugh>, um, I think software defined is it's on its way. Um, it's come a long way just in the last decade. Yeah. Um, but in terms of supporting what I consider mission critical, large scale, uh, applications, it's, it's not, it's just simply not on par just yet with what we do with PowerMax, for example. >>And that's exactly how we position it in our portfolio. Right? So PowerMax runs on 95% of the fortune 100 companies, top 20 healthcare companies, top 10 financial services companies in the world. So it's really mission critical high end has all of the enterprise level features and capabilities to really have that availability. That's so important to a lot of companies like Salesforce and, and Pete's right, you know, software define is on its way and it provides a lot of agility there. But at the end of the day for mission critical storage, it's all about PowerMax. >>I wonder if we're ever gonna get to, I mean, you, you, you, it was interesting answer cuz you kind of, I inferred from your that you're hopeful and even optimistic that someday will get to parody. But I wonder because you can't be just close enough. It's almost, you have to be. >>I think, I think the key answer to that is it's it's the software flying gets you halfway there. The other side of the coin is the application ecosystem has to change to be able to solve that other, other side of it. Cuz if you simply simply take an application that runs on a PowerMax and try to run it, just forklift it over to a software defined. You're not gonna have very much luck. >>Recovery has to be moved up to stack >>Operations recovery, the whole, whole whole works. >>Jenny, can you comment on how customers like Salesforce? Like what's your process for involving them in testing in roadmap and in that direction, strategic direction that you guys are going? Great >>Question. Sure. Yeah. So, you know, customer feedback is huge. You've heard it. I'm sure this is not new right product development and engineering. We love to hear from our customers. And there's multiple ways you heard about beta testing, which we're really fortunate that Salesforce can help us provide that feedback for our new releases. But we have user groups, we have forums. We, we hear directly from our sales teams, our, you know, our customers, aren't shy, they're willing to give us their feedback. And at the end of the day, we take that feedback and make sure that we're prioritizing the right things in our product management and engineering teams so that we're delivering the things that matter. Most first, >>We've heard a lot of that this week. So I would agree guys, thank you so much for joining Dave and me talking about Salesforce. What you doing with PowerMax? All the stuff that you announced yesterday, alone. Hopefully you get to go home and get a little bit of rest. >>Yes. >>I'm sure that there's, there's never a dull moment. Never. Can't wait guys. Great to have you. >>Thank you. You guys, >>For our guests on Dave Volante, I'm Lisa Martin and you're watching the queue. We are live day three of our coverage of Dell technologies world 2022, Dave and I will be right back with our final guest of the show.
SUMMARY :
about all the announcements that Dell has made in the last couple of days. So Shannon, you had a big announcement yesterday. Unpack that for us. And you probably also heard a ton Tell us a little bit about what you guys are doing with it has allowed us to, you know, continue to grow our customers, uh, I, I wonder how I, if you could comment on how, how you think about that as a practitioner, So, you know, really when you're talking about recovery point objectives, power max can't be beat. And if we, if we were to fail at that, you know, we would lose that trust. Talk to us about trust, your trust, Salesforce's trust and Dell technologies. um, when we've it's and it goes beyond just the initial, you know, the initial purchase of, Maybe you could talk about your experience with the, I think you're in beta, maybe with these features. starting to roll out, you know, we've, we've, we've uh, implemented cloud IQ for all of our PowerMax systems Salesforce can trust Dell to deliver the, you know, the products they need to to keep up with the compute demand, making that transition from the older VMAX platforms Talk about the portfolio that you apply to PowerMax. um, you know, acquisitions take some time to, to ingest, um, you know, And how has that changed? We don't do that. So what do you do with right. but manage at the data center level at the geographical, you know, location level and then Why do you need all these different platforms and why do you gotta spend all this money on PowerMax? Uh, I, I ask that all the time. and, and Pete's right, you know, software define is on its way and it provides a lot of agility there. But I wonder because you can't be just close enough. I think, I think the key answer to that is it's it's the software flying gets you halfway there. our, you know, our customers, aren't shy, they're willing to give us their feedback. All the stuff that you announced yesterday, alone. Great to have you. You guys, of our coverage of Dell technologies world 2022, Dave and I will be right back with our final guest of the
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Jules Johnston, Global Channels | Dell Technologies World 2022
>> theCUBE presents Dell Technologies World, brought to you by Dell. >> Hey everyone. Welcome back to theCUBE's coverage of day one of Dell Technologies World 2022 Live from the Venetian in Las Vegas. They're excited I dunno if you heard that. A group behind me very excited to be here. Lisa Martin, Dave Vallante. We're very pleased to welcome Jules Johnston, the SVP of channel from Equinix. Jules, welcome to the program. >> Thank you for having me. I appreciate it. >> And those people back there are very excited if you heard that. Big applause going went live. So the vibe here is fantastic for the first live Dell Technologies World since 2019, a lot of people here, this expo hall is packed, lot of momentum here but there's also a lot of momentum at Equinix. Talk to us about what's going on. >> Well, you know, so many exciting things for Equinix and, you know, in this partnership of Dell, it sort of gives us a chance to share that with partners here throughout the conference. So we are very excited, as you said about, and we just, we named to the Fortune 500 this year, 77 quarters of growth consecutively but underpinning that is having made huge investments in what is the world's largest footprint of global data centers, 240 of them on six continents in 66 markets, but then interconnecting them so they have the connections that Dell customers need to the clouds, they have the connections that they need to all of the future SaaS providers. So that foresight to put together that interconnection network across our footprint, has set us on the path we're on today which we're very grateful to be at in and really the things that are happening with Equinix and Dell together couldn't be more of the moment. >> Talk to me about that. The last two years, the moments of the last two years have been very challenging. >> They have been. >> For everyone. How has the partnership evolved in that time? >> Well, you know, we at together, Dell and Equinix what we're doing is really helping our shared interface customers navigate the complexities of their digital transformation and digital transformation is hard, it's not of one and done and it's not an overnight solution and so what we are doing is partnering with Dell to think about putting a dedicated Dell IT stack in an Equinix data center, to give customers that sovereign adjacency so that they can have that security proximate to our all the clouds and everything else they need to participate in the ecosystem and then pairing that with, you know these interconnected enterprises. So Dell and we are helping customers then be able to have some of their solution OnPrem, some of their solution in the cloud, access public clouds and use that collectively to define what we're calling the intelligent edge together and that intelligent edge means so many different things to customers, but it is really our honor to work together with Dell to help each customer define that for themselves. >> Eqiuinix's an amazing company, like you said, I didn't realize it was that many consecutive quarters but it's a 60 billion plus market cap. If you look at the stock chart it'll blow your mind, really incredibly successful and part of the reason is funny, you know, 10, 15 years ago people thought, well, oh, 10 years ago anyway, the cloud is going to hurt companies like Equinix. It was exact opposite and that's because, you know Charles Phillips used to joke, friends don't let friends build data centers. >> Yes. >> Right? And it's not a good use of capital for most companies unless you're in the data center business. Now, of course you have some of your own as a service offerings. >> We do. >> What's the overlap with Dell? How do they compliment each other? >> It's a good question because, you know, and we get that are you and Dell in fact competitors? And no we see them as wholly complimentary and in fact, we're working with Dell to bring to market things like something we call PowerEdge which involves their servers and PowerStore which involves their storage and then VxRail which is really the hyperconverged infrastructure and those are a few first of a series of offerings we expect to bring to market with Dell and if you think about metal and it's Equinix Metal that people sometimes think is a competitor, but what metal does for customers is it really allows them to advance have the equipment placed in our data center so that they can access that capacity and according to spikes or needs that they have. That equipment in our data centers that's there for them to avail themselves to that capacity is most often Dell equipment. So we are really doing and executing that bare metal as a service together. >> What are some of the things that you're hearing from your partner community in terms of the partnership with Dell? Are partners must be excited the momentum there. What's going on in the partner community? >> So, you know, that's what near and dear to my heart since that's what I'm responsible for Equinix's global partnerships, and they are very excited about what we're doing with Dell and to be honest with you, all of our top partners are also top partners of Dell so it makes sense that we bring it together. So, you know, big categories of partners like the world's largest global network service providers, some of whom are here and who we'll meet with the AT&T, Orange Business Services, those folks in addition to the world's largest global systems integrators, Kyndryl, Deloitte, Accenture, Wipro all, DXC, all of these are partners that Dell and we will meet with together to further our, what we call power three that together we're better because as much as Dell and Equinix are delivering, the customers most often don't have the experience they need to execute it without a partner so they are relying on those partners to take what we are doing and make it their own and so if they're excited about it, it's a big opportunity for them from a revenue services and an opportunity for them to step into a next level trusted advisor status so partners are excited and we're going to be spending a lot of time with them the next few days. >> Do you see Equinix, you know, 'cause these partnerships are not bespoke partnerships, it's an ecosystem that's organic and evolving and growing. Are you a dot connector in a way? Can it be a flywheel effect in your ecosystem? >> Well, so our ecosystems that we provide wide range of those from high frequency trading to connected cars, to the internet, things many and content providers that we are, we do see it as our role to, you know, the 10,000 and growing customers that are in our 240 data centers on six continents that provide those ecosystems, it is our mission to continue to grow that and enrich it because that does differentiate us greatly from another data center provider and it's the combination of the ecosystem that you find and the people you can connect to at Equinix and then also the leverage of our fabric in order to be able to access your future needs. >> And there's a lot of technology underneath these, it's that first layer one I guess if you will of the data center, right? And so a lot of your customers or your partners customers, they just don't want to be in that business as we were saying before, I mean it's just too expensive, the power requirements are going through the roof so you got to be really good at managing power. >> You do. In fact, you know, so first of all, you're right, it's extremely difficult for them to also be able to make that kind of commitment to keep a data center they would manage themselves at the level that Equinix is able to invest so it's very difficult for people to do it themselves but even show, another point you mentioned actually about the power is near and dear to our hearts because Equinix is super committed to sustainability and so we've made a commitment to wholly renewable energy and it's something that we talk a lot about how we also help partners like Dell meet their initiatives or partners like AT&T meet their connected climate goals. So we are actually using that and coming together with Dell on that story, so that, and then helping to amplify that with our partners. >> And that's, how do you do that? That's putting data centers where you can cool with ambient air or is it being near the Columbia River? What's your strategy in that regard? >> It's sustainable. I have to be honest to you. I would be out of my depth if I didn't say. >> This is at high level. >> So we are deploying some of the latest technologies about that and then experts. People who, you know who all they do is really help us to reduce the carbon footprint and be able to offset that, be able to use solar, be able to use wind, be able to take advantage of that and then also to navigate what's available when you're in 240 locations on six continents it's not the same options to reduce your power consumption and your burden are different in Africa as we just discovered with our main one acquisition than they are in India or than they are in other parts of the world. So it is for us a journey and we've been assembling a lot of the talent to do that. >> But you're so large now, even a small percentage improvement can really move the needle. >> And I think because we are the largest, it is incumbent upon us to really set the standard and be committed to it and we do see other people following which is a good thing for all of us. >> Well how important is that in your partnership conversations that partners have that same focus and commitment on ESG that Equinix has? >> Partners care a lot about it but customers ask us both all the time. I mean, we increasingly see a portion of an RFP or a scope of work asking, before I decide to go with Equinix and Dell, tell me how you're going to impact the environment, tell me about your commitment and so we are committed to it but customers are demanding it too. >> So it's com-- >> Where do you. Go ahead please. >> Oh I was just going to say, it's coming from the voice of the customer which EquinIx is listening to we know Dell is listening to it as well. >> I'm sorry one more time? >> That the sustainability of the ESG demand is coming from the customers you were saying? >> It both, like I mean, we want to do the right thing and we've made commitments to it but our customers are holding us accountable to it and, you know, sustainability is now a board level priority. It is for us and it is for companies like Dell and it is for our partners and customers. >> It really is. I mean, it's up there with security. >> It is. >> In terms of the board level conversation. Where do you want to see the partner ecosystem in the next, let's call it three to five years? In your business you can look out that far. >> Well, you know, I think that they, our partners, and that I mean Dell's and our mutual partners, you know, we've been listening to customers with Dell to deliver a flexible set of options for how customers would consume Equinix and Dell so our partners are going to be integrating a variety of those in order to meet the customer where they are in that journey, whether they want to buy Apex as a service, whether they want to buy Equinix Metal, whether they want to have a partner put together bespoke do it yourself combination with other services. I mean, the customers are going to demand a choice of options. I think partners are going to embrace multiple versions of that so that they can, you know, to meet the customer where they are and take them. >> Well that's incredibly important these days to meet the customer where they are. The customers have a lot of choice. >> It is. >> But everything that we're all doing is for the customer ultimately at the end of the day. >> Yes, it is and, you know, the customers are getting savvier but we are all still early in this journey, as far as the edge, you know, I mean, I think we're all still grappling that. For right now we like to say that as customers are looking to define that, the footprint that we offer together with Dell gives them an awfully robust set of choices for now and then we want to continue to invest and expand to be wherever they need us. >> Well that's the thing about your business, it's optionality. I mean, the cloud has a lot of stuff but you can't get everything you want in the cloud. >> You can. >> And you can put anything in your data center, that's IT. >> You can, but you may not know what you need yet and so that's one of the things we spend a lot of time having our solutions architects and our sales people together with Dell talk about future proofing, their strategy. So future proofing, that combination of OnPrem and in an Equinix data center and maybe some public and future proofing, leveraging our fabric so that they might elect different SaaS space services or cloud-based services a year to five years from now than the year you're even thinking about today and they may expand their edge over time because they may sort of see that at the customer end point. Today most businesses are still sort of using a footprint like ours as their edge, but that could change and so we want to be there when it does. >> Yeah, that's a great point because you don't want to necessarily have to rip it out every couple of years if you can have an architecture that can grow. Yeah sure, you might want to upgrade it. >> Well, and that's one of the most appealing things about services like metal, where they also, they do sort of prevent that sort of rip and replace but they also help people navigate the supply chain shortages that are going on right now. So you know, this has been a trying two years for supply chain shortages, and being able to take advantage of Dell equipment already staged at an Equinix data center and partners can then bring their customers a quicker immediate response. >> Have you also seen this, you mentioned the supply chain shortages, some of the many challenges that we've experienced in the last few years, how much of a factor has the great resignation been? The labor shortages, the cybersecurity skills gap, on folks coming to Equinix saying help, we don't have the resources here to do this ourselves? >> We have been fortunate to to be... If you're asking about how the reservation has affected us as a company. >> No your customers. >> Oh our customers it has. >> Yes. >> Oh, okay. >> Yes. >> So it is a challenge for them but it's an opportunity for our partners. So what I see there is it's been challenging for customers to hold onto that talent but partners are filling that gap and we've at Equinix have been fortunate to hold onto a lot of our best and brightest and so we put them together with our partners and we try to help customers fill those gaps. >> Well that's the most important thing, filling those gaps. >> You ever been inside one of these ultra modern data centers? >> I have not, not yet. >> It's pretty cool, isn't it? I mean-- >> Have you ever had a tour of one? >> I've never had a tour of an Equinix data center, but I've seen some modern data centers that will blow your mind. >> Well I mean, they come with all the requisite, bio metrics and man traps and all of the sort bells and whistles that are actually the first layer of physical security, but then once you get into the data center then we have sort of, we get into the virtual and the digital security that you would expect. So it's-- >> Yeah, it's good and you know, it's not like you drive by the data center and there's a big sign that says here's the data center, it is kind of, they're trying to stay a little hidden and then it's, getting in it's like getting into fork knots. It's probably harder but then, it's like this giant clean room, right? It's amazingly clean and just huge. It'll blow your mind. >> Inside these data centers, all the world's networks come together and peer, and then we have inside the most direct RomReps to the cloud so you would expect. There's a lot of wires and pipes running very neatly through a very secure, clean-- >> Cooling systems and power systems and it's just. >> Pristine environment for sure. >> Amazing engineering. >> It is. >> So I need a tour. >> You should. Do you let people tour your data centers? >> Well I will bring both of you on a tour. >> Awesome. >> Be my guests. >> I would love to. Yeah, great. >> It sounds fantastic. >> We'd love to. >> So last couple-- >> We'll bring a camera. (both laugh) Oh, no, not allowed. >> Not today. No phones, no phones sequester. >> So what are some of the things that you're excited about seeing and hearing the next couple of days as this is the first time we we've all gotten to be together in so long? >> So well, you know, we are excited about the conversations that we're going to have power of three that I was talking about. So you know, we really pride ourselves on sort of having that combination add up to more to benefit the customer and so this will be sort of a coming out party of sorts for Equinix and Dell will meet with, you know almost 20 different global partners that are really important to both of us so I am most excited about those conversations and about the education I'm going to get on the ways they're thinking about integrating it differently because that is good choice for the market, that is good choice for the customer set so for the enterprises out there so that's what I'm most excited about. >> Awesome, sounds like tremendous opportunity, lots going on this week, but thank you for coming on Jules talking about-- >> Oh, my pleasure >> An hour of Equinix and Dell better together, the way that your channel partner, your program is growing and of course the momentum of the company. Can't wait to see what happens next year. >> Thank you. Thank you, we will aim to deliver and thank you again for having us. >> Thanks Jules. >> Our pleasure. For Dave Vallante, I'm Lisa Martin and you're watching theCUBE's Live Coverage day one Dell Technologies World Live from Las Vegas. Stick around, we'll be right back with our next guest. (upbeat music)
SUMMARY :
brought to you by Dell. from the Venetian in Las Vegas. Thank you for having So the vibe here is fantastic and really the things that moments of the last two years How has the partnership and then pairing that with, you know the cloud is going to hurt Now, of course you have some of your own and according to spikes in terms of the partnership with Dell? and to be honest with you, and evolving and growing. and the people you can of the data center, right? and then helping to amplify I have to be honest to you. lot of the talent to do that. can really move the needle. and be committed to it and so we are committed to it Where do you. of the customer which and it is for our partners and customers. I mean, it's up there with security. it three to five years? so that they can, you know, to meet the customer where they are. all doing is for the customer as far as the edge, you know, I mean, I mean, the cloud has a lot of stuff And you can put anything in and so that's one of the things necessarily have to rip it So you know, this has We have been fortunate to to be... and so we put them Well that's the most important that will blow your mind. and all of the sort bells and whistles Yeah, it's good and you know, to the cloud so you would expect. power systems and it's just. Do you let people tour your data centers? both of you on a tour. I would love to. Oh, no, not allowed. No phones, no phones sequester. and about the education I'm going to get and of course the momentum of the company. and thank you again for having us. and you're watching theCUBE's
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The Cube at Dell Technologies World 2022 | Dell Technologies World 2022
>> Announcer: TheCUBE presents Dell Technologies World brought to you by Dell. >> Welcome back to theCUBE's coverage, day one, Dell Technologies World live from Las Vegas at the Venetian. Lisa Martin here with Dave Vellante and John Furrier. Guys let's talk, first of all, first time back in person since Dell Tech World 2019. Lots going on, lots of news today. I'm going to start with you, Dave, since you're closest to me. What are some of the things that have impressed you at this first in-person event in three years? >> Well, the first thing I want to say is, so John and I, we started theCUBE in 2010, John, right? In Boston, EMC World. Now of course, Dell owns EMC, so wow. It's good to be back here. Dell's built this beautiful set. I'd say the number one thing that's surprised me was how many people were here. Airport was packed, cab lines, the line at the Palazzo, the hotel, to get in was, you know, probably an hour long. And there's, I thought there'd be maybe 5,000 people here. I would say it's closer to eight. So the hall was packed today and everybody was pumped. Michael Dell was so happy to be up on stage. He talked, I dunno if you guys saw his keynote. He basically talked, obviously how great it is to be back, but he talked about their mission, building technologies that enable that better human condition. There was a big, you know, chewy words, right? And then they got into, you know, all the cool stuff they're doing so we can get into it. But they had CVS up on stage, they had USAA on stage. A big theme was trust. Which of course, if you're Dell, you know, you want people to trust you. I guess the other thing is this is the first live event they've had since the VMware spin. >> Right. >> So in 2019 they owned VMware. VMware's no longer a part of the income statement. Dell had a ton of debt back then. Now Dell's balance sheet looks actually better than VMware's because they restructured everything. And so it's a world without VMware where now with VMware their gross margins were in the 30-plus percent range. Now they're down to 20%. So we're now asking what's next for Dell? And they stood up on stage, we can talk about it some more, but a lot of multi-cloud, a lot of cyber resilience, obviously big themes around APEX, you know, hybrid work, John. So, well let's get into that. >> What are some of the key things that you heard today? >> Well, first of all, the customers on stage are always great. Dell's Technologies, 10 years for theCUBE and their history. I saw something back here, 25 years with celebrating precision, the history of Michael Dell's journey and the current Dell Technologies with EMC folded in and a little bit of VMware DNA still in there even though they're separated out. Just has a loyal set of customers. And you roam the hallways here, you see a lot of people know Dell, love Dell. Michael Dell himself was proud to talk before the event about he's number one, Dave, in PC market share. That's been his goal to beat HP for years. (laughing) And so he's got that done. But they're transforming their business cause they have to, the data center is now cloud. Cloud is now the distributed computing. Dell has all the piece parts today. We've covered this three years ago. Now it's turned into multi-cloud, which is multi-vendor, as a service is how the consumers consume, innovate with data, that's kind of the raw material. Future of work, and obviously the partners that they have. So I think Dell is going to continue to maintain the news of being the great in the front lines as a data-center-slash-enterprise, now cloud, Edge player. So, you know, I'm impressed with their constant reinvention of the company and the news hits all the cards: Snowflake partnership, cutting edge company in the cloud, partnership with Snowflake, APEX, their product that's innovating at the Edge, this new kind of product that's going to bring it together. Unifying, all those themes, Dave, are all hitting the marks. >> Chuck Whitten up on stage, obviously he was the multicloud, you know, conversation. And I think the vision that they they're laying out and Jeff Clarke talked about it as well, is a term that John and I coined. We can't remember who coined it, John or me, "supercloud." >> Yeah. (laughing) >> And they're talking about building an abstraction layer, building on top of the clouds, connecting on-prem to the clouds, across clouds, out to the Edge, hiding the underlying complexity, Dell managing all that. That's their vision. It's aspirational today but that really is supercloud. And it's more than multi-cloud. >> You coined the term supercloud. >> Did I? >> We riffed together. I called it sub-cloud. >> Oh, that's right. And then I said, no, it's got to float over. Super! Superman flies. (John laughs) Right, that's right. >> Sub-cloud, not really a good name. Nobody wants to be sub of anything. >> I think my kid gave it to me, John, actually. (laughing) >> Well if we do know that Michael Dell watches theCUBE, he's been on theCUBE many times. He watches theCUBE, clearly he's paying attention! >> Yeah, well I hope so. I mean, we write a lot about this and we talk to a lot of customers and talk to a lot of people. But let's talk about the announcements if we can. So... The APEX cyber recovery service, you know, ransomware recovery. They're now also running that on AWS and Azure. So that's big. We heard Presidio, they was super thrilled about that. So they're... The thing I'd say about that is, you know, Dell used to be really defensive about cloud. Now I think they're leaning in. They're saying, "Hey we're not going to spend, you know, Charles Fitzgerald, the snarky guy, does some good work on CAPEX. I mean, you look at how much the cloud guys are spending on CAPEX a year, $30, $40 billion. >> They can't compete. >> On cloud CAPEX. Dell doesn't want compete. >> John: You can't compete. >> Build on top of that, so that's a gift. So that's cool. You mentioned the Snowflake announcement. I thought that was big. What that is... It's very interesting, so Frank Slootman has always said, "We're not doing a half-way house, we're in the cloud." Okay, so square that circle for me. Now Snowflake's coming on-prem. Well, yeah, what they're doing is allowing customers to keep data in a Dell object store, ECS or other object stores. But use Snowflake. So non-native Snowflake data on-prem. So that expands Snowflake cloud. What it also does is give Dell a little sizzle, a little better partner and there's a path to cloud migration if that's where the customers want to go. >> Well, I mean, I would say that that's a dangerous game because we've seen that movie before, VMware and AWS. >> Yeah but that we've talked about this. Don't you think that was the right move for VMware? >> At the time, but if you don't nurture the relationship AWS will take all those customers, ultimately, from VMware. >> But that product's still doing very well. We'll see with NetApp is another one. NetApp on AWS. I forget what they call it, but yeah, file and AWS. So that was, go ahead. >> I was just going to say, what's the impact of Snowflake? Why do you think Snowflake chose Dell? >> Because Dell's a $101 billion company and they have a huge distribution channel and a lot of common customers. >> They own storage on the premise. >> Yep. And so Snowflake's looking for, you know, storage options on which they can, you know, bring data into their cloud. Snowflake wants the data to go from on-prem into the cloud. There's no question about that. >> And I would add another thing, is that Snowflake can't do what Dell Technologies does on-premises with storage and Dell can't do what Snowflake's doing. So I think it's a mutual short-term and medium-term benefit to say, "Hey you want to run on Snowflake? You need some services there? Great, but come back and use Dell." So that to me, I think that's a win-win for Snowflake. Just the dangerous game is, whoever can develop the higher-level services in the cloud will ultimately be the winner. >> But I think the thing I would say there is, as I said, Snowflake would love for the migration to occur, but they realize it's not always going to happen. And so why not partner with a company like Dell, you know, start that pipeline. And for Dell, hey, you know, why fight fashion, as Jeremy Burton would say. The other thing was Project Alpine, which is file, block and object across cloud. That's again setting up this supercloud. And then APEX. I mean, APEX is the discussion. We had a one-on-one session, a bunch of analysts with Jeff Woodrow who runs ISG. We were supposed to be talking about ISG, all we talked about is APEX. Then we had another session with APEX and all we talked about, of course, is APEX. So, they're still figuring that out, I would say, at this point. They don't quite have product market fit and I think they'd admit that, but they're working hard on scaling engineering, trying to figure out the channel model, the compensation. You know, taking their time even, but moving fast if you know what I mean. >> I mean, Dave, I think the big trend that's jumping out of me here is that, something that we've been covering, the headless cloud, meaning if you can do as a service, which is one of Dell's major points today, that to me, everyone is a PaaS layer. I think everyone that's building digital transformation apps has to be their own SaaS. So they either do that with somebody, a man in service, which fits beautifully into that trend, or do it own. Now e-commerce has this nailed down. Shopify or build your own on top of the cloud. So headless retail's a hot trend. You're going to start to see that come into the enterprise where the enterprise can have their cake and eat it too and take advantage of managed services where they don't have expertise. So those two things right there I think is going to drive a lot of growth for Dell. >> So essentially Lisa, what Dell is doing is saying, "Okay, the timing's good with the VMware spin." They say, "Now we're going to build our own cloud as a service, APEX." And they're starting with infrastructure as a service, you know, storage as a service. Obviously cyber recovery is a service. So you're going to get compute and storage and data protection. Eventually they'll move into other areas. And it's really important for them to do that to have their own cloud, but they've got to build up the ecosystem. Snowflake is a small example. My view, they need hundreds and hundreds of Snowflakes to fill the gaps, you know, move up the stack in middleware and database and DevOps. I mean, they should be partnering with HashiCorp. They should be partnering with all these companies that do DevOps stuff. They should be... I'd like to see them, frankly, partner with competitors to their data protection group. Why, you know, sounds crazy, but if you're going to build a cloud, look at AWS. They partner with everybody, right? And so that's what a true cloud experience looks like. You've got this huge menu. And so I think Dell's going to have to try to differentiate from HP. HPE was first, right, and they're all in. Dell's saying we're going to let the customers tell us where to go. And so they, I think one differentiation is their ecosystem, their ability to build that ecosystem. Yeah, but HP's got a good distribution channel too. Just not as big as Dell's. >> They all got the assets in it, but they're transforming. So I think at the end of the day, as Dell and even HPE transforms, they got to solve the customer problems and reduce the complexity. So again, the managed services piece with APEX is huge. I think having the building blocks for multi hybrid cloud at the Edge, just, you can't go wrong with that. If the customers can deploy it and consume it. >> What were some of the messages that you heard from, you mentioned CVS on stage, USAA on stage. Dell's always been very, very customer-focused. They've got some great brands. What did you hear from that customer's voice that shows you they're going in the right direction? >> Well first of all, the customers are longstanding customers of Dell Technologies, so that's one recognition of the ongoing partnerships. But they're also messaged up with Dell's messaging, right? They're telling the Dell story. And what I heard from the Dell story was moving fast and reducing complexity is their number one goal. They see the cloud option has to be there. Cloud native, Edge came up a little bit and the role of data. So I think all the new application development today that's relevant has a data as code kind of concept. Data engineering is the hottest skillset on the planet right now. And data engineering is not data science. So you start to see top-level CSOs and CIOs saying the new modern applications have to have data embedded in. It's just too hard. It's too hard to find that engineering team. So I heard the customer saying, we love the direction, we love the managed services. And by the way, we want to have that supply chain and cyber risk reduced. So yeah, big endorsement for Dell. >> You know, the biggest transformation in Dell, the two biggest transformations. One was the financials. You know, the income statement is totaled at a $101 billion company, growing at 17% a year. That's actually quite remarkable. But the flip side of that, the other big transformation was the customer. And with the acquisition of EMC but specifically VMware, it changed the whole conversation for Dell with customers. I think pre-2015, you wouldn't have had that type of narrative up on stage with customers. Cause it was, you know, compellant and it was equal logic and it was small businesses. Now you're talking about really deep strategic relationships that were enabled by that transformation. So my point is, to answer your question, it's going to be really interesting to see what happens post-VMware because when VMware came together with Dell, the industry didn't like it. The VMware ecosystem was like (growls) Dell. Okay, but customers loved it, right? And that's one of the things I heard on stage today. They didn't say, oh, well we love the VMware. But he mentioned VMware, the CTO from USAA. So Dell configured this commercial agreement with VMware, Michael Dell's the chairman of both companies. So that was part of the incentive. The other incentive is Dell is the number one distribution channel for VMware. So I think they now have that muscle memory in place where they've earned that trust. And I think that will continue on past the spin. It was actually quite brilliant the way they've orchestrated that. >> Yeah, Lisa, one more thing I want to add to that is that what I heard also was, you got the classic "here's how you be a leader in the modern era." It's a big leadership message. But then when you heard some of the notes, software-defined, multi-cloud with an emphasis on operations, Dave. So, okay, if you're a good leader, stay with Dell in operations. So you see strategy and operations kind of coming together around cloud. But big software defined multi-cloud data operational story. And I think those customers are kind of on that. You know, you got to maintain your operations. DevOps is operations, DevSecOps is operations. So big, like, don't get too greedy on the modern, shiny new toy, you know, in the cloud. >> Yeah, it's a safe bet, right? For infrastructure. I mean, HPE is a good bet too, but I mean Dell's got a way broader portfolio, bigger supply chain. It's got the end-to-end with the desktop, laptop, you know, the client side business, you know, a bigger services organization. And now the big challenge in my mind for Dell is okay, what's next? And I think they got to get into data management, obviously build up as a service, build up their cloud. They need software in their portfolio. I mean, you know, 20% gross margin company, it just, Wall Street's not as interested. You know, if they want to build more value, which they do, they've got to get more into software and I think you're going to see that. Again, I think you're going to see more M&A. I'd love to see more organic R&D instead of stock buybacks but I get why they have to do that. >> Well one of the things I'm looking at, Dave, in terms of what I think the future impact's going to be is the generational shift with the gen-Z and millennials running IT in the modern era. Not your old school rack-and-stack data center mentality. And then ultimately the scoreboard will determine, in my mind, the winner in their race is, where are the workloads running? Right? The workloads, and then also what's the application development scene look like? What do the apps look like? What are they building on? What's scaling them, what's running them? And the Edge is going to be a big part of that. So to me, operations, Edge, workloads and the development and then the workforce shift. >> And I do think Edge, I'm glad you brought up Edge. Edge is, you know, so fragmented but I think there's going to be a massive opportunity in Edge. There's going to be so much compute at the Edge. Dell talked about it, so much data. It's unclear to me right now how they go after that other than in pockets, like we heard from Gill. I believe they're going to do really well in retail. No question there. >> Yeah. >> But there's so much other industrial aisle IT- >> The telco space of towers, Edge. >> And Dell's, you know, Dell's server business, eh okay, it's got Intel and AMD inside, okay great. Their high margins come from storage, not from compute. Not the case with AWS. AWS had 35% operating margins last quarter. Oracle and Microsoft, that's the level that they're at. And I'd love to see Dell figure out a way to get paid more for their compute expertise. And that's going to take some R&D. >> John: Yeah, yeah. >> Last question guys, as we wrap up our wrap of day one. Given everything that we've all been through the last couple of years, what is your overall summary of what Dell announced today? The vibe of the show? How well have they fared the last two years? >> Well, I mean, they had a remarkable last two years. In a large part thanks to the client business. I think today you're seeing, you know, them lift the veil on what's next. And I think their story is coherent. There's, again, financially, they're a much more sound company, much better balance sheet. Not the most attractive income statement from a margin standpoint and they got work to do there. But wow, as far as driving revenue, they know how to sell. >> Yeah, I mean to me, I think looking back to before the pandemic, when we were here on the stage last, we were talking end-to-end, Dell leadership. And I say the biggest thing is Dell's catching up fast, faster than I thought. And I think they got, they're skating to where the puck is going, Dave, and I'll tell you why. The end-to-end I thought wouldn't be a total flyer if the Edge got too dynamic, but the fact that the Edge is growing so fast, it's more complex, that's actually given Dell more time. So to me, what I see happening is Dell having that extra time to nail the Edge piece, cause if they get there, if they get there, then they'll have their core competency. And why do I say that? Cause hardware is back. Server god boxes are going to be back. You're going to see servers at the Edge. And look at the failure of Amazon's Outpost, okay? Amazon's Outpost was essentially hardware. That's Dell's business. So you talk about like compute as a cloud but they really didn't do well with deploying compute like Dell does with servers. EKS is kicking ass at the Edge. So serverless with hardware, I think, is going to be the killer solution at the Edge. A combination of cloud and Edge hardware. And the Edge looks more like a data center than the cloud looks like the data center, so- >> So you're saying hardware matters? >> HardwareMatters.com. >> I think that's what I heard. >> HardwareMatters.com, check out that site, coming soon. (all laughing) >> I think it matters more than ever, you know- >> Blockchain, silicon advances. >> I think reason hardware matters is cause it's barbelling. It's going from the box to the silicon and it's going, you know, upstream into software defined. >> Horizontally, scalability means good silicon at the Edge, under the cover, scaling all the stuff and machine learning and AI in the application. So we've said this on theCUBE now, what, five years now? >> Dave: Yeah, yep. >> Guys, we've got an action packed night tonight. Two days tomorrow and Wednesday. Michael Dell is on tomorrow. Chuck Whitten is on, Jeff Clarke, et cetera, et cetera. Caitlin Gordon is on Wednesday. >> All the heavy hitters are coming on. >> They're coming on, they're going to be... >> Dave: Allison Dew's coming on. >> Allison Dew's coming on. >> We're going to talk about the Matthew McConaughey interview, which was, I thought, fantastic. J.J. Davis is coming on. So we're going to have a great channel discussion, as well, with Cheryl Cook. >> That's right. >> A lot of the product people are coming on. We're going to be talking APEX, it's going to be good. With cyber recovery, the Storage Alchemist is coming on, John! (all laughing) >> Boy, I can't wait to see that one. >> Well stick around guys for our coverage all day tomorrow, Tuesday and Wednesday. Lisa Martin with Dave Vellante and John Furrier coming to you live from the Venetian in Las Vegas. This is Dell Technologies World 2022. We look forward to seeing you tomorrow and the next day. (bouncy, upbeat music)
SUMMARY :
brought to you by Dell. What are some of the things the hotel, to get in was, of the income statement. Cloud is now the distributed computing. And I think the vision that the underlying complexity, I called it sub-cloud. it's got to float over. Sub-cloud, not really a good name. it to me, John, actually. Well if we do know that But let's talk about the Dell doesn't want compete. You mentioned the Snowflake announcement. that that's a dangerous game the right move for VMware? At the time, but if you So that was, go ahead. and a lot of common customers. And so Snowflake's looking for, you know, So that to me, I think that's the migration to occur, I think is going to drive And so I think Dell's going to have to try So again, the managed services in the right direction? They see the cloud option has to be there. And that's one of the things in the modern era." And I think they got to And the Edge is going to but I think there's going to be Not the case with AWS. the last two years? Not the most attractive income statement And I say the biggest thing out that site, coming soon. It's going from the box to the silicon AI in the application. Michael Dell is on tomorrow. they're going to be... We're going to talk about the A lot of the product We look forward to seeing you
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Cassie Wang & Jonathan Allen, Microsoft | Coupa Insp!re 2022
(upbeat music) >> Hey, welcome back to Las Vegas. Lisa Martin here, covering Coupa Insp!re 2022. theCUBE is really happy to be here at this event. About 2,500 folks are here, which is great to see. I have two guests from Microsoft with me. Please, welcome Jonathan Allen, the director of global network modeling design and planning, and Cassie Wang, senior global network model and design engineer. Guys, thanks so much for joining me today. >> No problem. Thanks Lisa for having us. >> Thank you. >> So let's talk about what's going on at Microsoft, the Microsoft supply chain. Supply chain is a term that's on everyone's lips these days for some interesting reason, but talk to me a little bit about the Microsoft supply chain and how does it scale to meet the needs of business? >> Yeah, Lisa, it's really an interesting design at Microsoft. When you look at all the products we service, from Xbox consoles, controllers, Xbox games, Xbox Live cards, service devices for retail customers, for consumer customers and commercial customers. And then the way we go to market through distributors, retailers, and direct to consumer homes, we have to have a supply chain that actually executes across all the products and customer needs based on seasonality. When you think about our products, Xbox console heavy Christmas, heavy consumer, heavy retail commercial devices for service, heavy quarter ends, heavy periods of time back to school. So, we have to have a supply chain that effectively works across all of our products, all of our customers, and all the differences analogies that we have to manage. >> And do so globally? >> And do so globally. >> So talk to me about the transformation. That's a word that we talk a lot about digital transformation, right? >> Yes. >> Before COVID, now we've seen the acceleration of digital transformation during COVID, we've seen challenges with the supply chain. Talk to me about Microsoft supply chain journey from a digitalization perspective, what you guys have gone through. >> Yeah, absolutely. Data is the key. And I have a philosophy which is around managing a business by facts and figures. And so, when Cassie first came on about a year and a half ago, our focus was on digitizing our supply chain. So how do you take our physical supply chain, digitize it in a way that you have a digital mapping and a duplication of what's happening physically in a digital way across the supply chain. So about every single day, we're grabbing in about 500 gigabytes of data, that then allows us to understand the physical and the virtual world of our supply chain, to understand how it's moving, how it's executing and how it's delivering. As for example, we were able to, when the war began in Ukraine, to understand where our trains were, how they were moving, and if they were continuing to move versus stopping. On the second side, we're leveraging that data now to make decisions about where our supply chain is today, which is really focused in the changing environments that are real time occurring. That's driving opportunities, whether it's about reducing carbon, whether it's driving cost down or whether it's servicing the customers to make real time decisions, while at the same time planning for three to five years out based on our growth, our projections, and making sure we'll have the right infrastructure partner supply chain in place to service with those changes in growth. >> Basically you need a crystal ball? >> Basically. >> Essentially? >> Yes. >> And Cassie, it sounds like from what Jonathan just said, you joined the team during the pandemic? >> Yes. >> So, during a time of massive change? >> Fully remote, yeah. Talk to me a little bit about that and some of the opportunities that you saw in helping the supply chain modernization. >> Yeah, definitely. So when I joined Microsoft, it's great time. And it's all the risks and challenges and dynamic changing environment that's really involved. So we spent a long time, like from the time I joined Microsoft, we spent the time to set up this digital chain of our supply chain. So really to transform what is happening physically to how do we see it digitally. So just to bring the visibility of the supply chain. So the great thing is we are able to leverage the tool from Coupa, the digital transformation and also supply chain design optimization tool to help us really build the digital twin, and also the model for Microsoft device supply chain. >> Now, interesting comment. So when I met Casie, the first time I met her, was in person when I interviewed her. Second time I met her in person was here at Coupa, and I was afraid I wouldn't recognize her. (all laughing) >> Of course, challenges of last year. Talk to me about speaking of challenges, talk to me about some of the challenges that Microsoft saw and said, "We need a partner like Coupa to help us eliminate these challenges. We don't have time. Real time is no longer nice to have. We've got to be able to transform, so we have that visibility in real time." >> Absolutely. When you think about time, time and decisions, overnight, cities get locked down in China, cities get locked down in Europe. And if you wait days or wait hours, that could be the difference between product on a boat, product on a plane, or product not arriving to support your customer needs. >> Right. And then the question is knowing that with that real time, how are you making decisions real time to change, to alternate airports? Making changes on the products you're making to make sure that, I was making this but now I should make this, because I have a risk of getting product to show. >> And you've got to do all that with very limited amount of time. And of course, cause there's the consumer. I mean, we think about the Microsoft on the business side but the consumer side, you mentioned some of the consumer products you don't offend the Xbox, the service consumers. One of the things that was really in short supply during the pandemic and probably still is to some degree, is patience. >> Yes. >> The consumer experience is so critical for a brand. >> Correct. >> And as is the employee experience. >> Yes. >> Talk to me a little bit about, from a supply chain digitization perspective, what was some of the executive sponsorships? Who were some of those executive sponsors that were involved in going, "Yeah, we need to move in this direction with Coupa, and it's got to be now."? >> The real supporter behind that is, my manager, Jeff Davidson, and then his leader, which is Donna Wharton, where they are truly about what are we doing next? How are we going to leverage the tools and the capabilities that are provided by others that allow us to do our job? So let's be clear on, let's use those that are designed to do what they're supposed to do, and then build where we need to. And that was the big difference, the digitization of the data, create the data, create the information so that we could then leverage the tools to create the information, right? And that information is then about bringing the facts, the information and the data forward, to have very fact-based conversations, which is back to manage the business by facts and figures. >> Right. Well, Cassie, one of the things that we've also learned in the last couple years, is that every company is a data company. If they're not a data company they're probably not going to be around. I even think of my grocery store and all that data that they have on me to be able to surface up. What did I buy last time, and I want to buy that again? Talk to me a little bit about why was Coupa the right choice to help facilitate this data strategy so that the visibility and the supply chain and the ability to tweak things on demand is there? >> Yeah. So, the main stuff that we are leveraging from Coupa are the data group and also the supply chain group. So data group enable us to really, for the people who do not have a intensive data manipulation backgrounds, they can use data group very straightfowardly to work on the data so they can build, they can grab the data transactional level and aggregate to the leadership level to see data in different aspects, tell the trends to get the key information. So that's the power of getting the massive data on a level that's like everybody can say, "Oh, wow! This is what it means." And another is definitely leveraging the data to get into a model, which is what we just talked about, the digital twin of our physical supply chain. So, we are able to like make analysis based on very easy design, like sensitive analysis, what-if analysis, to test out what our future supply chain can be. And what is the cost benefits? What is all the impacts on the on the lead times? On the carbons? So, yeah. So that's the power of leveraging the data. >> Speaking of carbons, how is Microsoft working towards being carbon negative, zero waste? What's some of the things that are going on there from a corporate responsibility perspective? >> Yeah, that's a really important one. As known about two years ago, we came out with a pledge to be carbon neutral by 2030. >> 2030. >> And so, the company as a whole is doing massive initiatives from different groups, but specifically in supply chain, we're constantly focusing on cutting our carbon footprint, whether it's the way we're making the products and designing the products, whether it's the way that we're designing our warehouses. So for example, just recently, we launched a Carbon Neutral DC in Europe, which is all solar panel based. We're about to do that as well in one of our US operations. We're working on other things that allow us to think about alternative pallets that eliminate the weight of wood, to a much lighter pallet that has a huge carbon reduction when you think about shipping things via the air and the carbon impact there. So, everything that we work on is really around three things; service, cost and sustainability. And our biggest objective is really taking all three of those objectives and trying to bring them closer to each other so that the decisions aren't as large against each other when you make one versus the other. That's our objective. So, how do we continue to move that ball forward, challenge the paradigms of the old, that we're so accustomed to and really move forward to changing? >> How does Coupa help with that? >> Oh, I can't say that, yeah. >> Yeah, so one of the actual dimensions, Microsoft our goal is to achieve carbon neutral by 2030. So traditionally, the trade off might be between cost and service, right? >> Okay. And now, the carbon is the most important priority. So the trade off, the balance, are between cost, service, time and carbon. So one of the great thing that Coupa can help us is in the network modeling. There is actually objective for lowering the carbon emissions. So that can be the top priority that you wanted to solve through your network modeling like in parallel to cost, to service. So you can just like very straightforwardly put more weight into carbon when you're making your decisions, like that can be a higher penalty cost when you have more carbon emissions. It's like a very straightforward way to translate the carbon goal into some quantifiable goal into the modeling and data. >> Jonathan, I'm curious from a Microsoft strategic partnership perspective, how important is it from Microsoft to partner with companies that have that strong commitment to help facilitate being carbon neutral by 2030, having a strong ESG initiative? >> It's critical. Microsoft for the most part is an outsourced supply chain in which we measure partners across the network. We have our partners run our distribution and centers, we have outsource manufacturing, we have outsourced logistics. And it's important that we're working with them about what their plans are, because they're just simply an extension of the Microsoft supply chain. >> Right. >> Right. They're not not just companies we work with, they're companies we partner with, to think about how can we change the future? What are the alternatives that we can do? How do we think about alternative fuels? How do we think about alternative shipping ways? How do we think about creating density in the network? So one of the biggest things when you really think about optimization is really around creating deensity. How do I create more with less, and make sure I'm taking, for every dollar spent, for every shipment made, I maximize it to its fullest, and leave no waste behind it? That's the goal. And so, partners challenging us is probably the most important piece because they're on the front line. They actually see our shipments, they see our loads, they see the work we're doing and how it's translating to their environment. And it's important that they give us that hard feedback back that allows us know where we're not meeting the bar. >> Got it. Cassie, you guys are giving a presentation in about a couple of hours. Talk to me about some of the things that the audience, like if you had to summarize the top three takeaways that the audience is going to learn from the top, what would they be? >> I think the first is sustainability. So we want everybody to know that this is the key mission for Microsoft. That's one of the priorities for the next eight years for Microsoft to achieve. And the second is just how Coupa can help us achieve that goal. And how do we leverage the the applications, the tools, the cutting edge technologies for us to achieve a sweet balance between sustainability and technology supplychain? >> I think one of the greatest things about conferences like this, is that Coupa is great with that customer centricity, is it the opportunity to hear from the voice of the customer? What challenges you had? Why you chose Coupa? How you resolved them? And that crystal ball that you talked about in terms of where we're going from here. I think that there's so much value. I'm sure in what you're going to share today with the audience. Jonathan, last question for you, for other folks in any industry that are about to embark on, or are in the midst of a supply chain, digital transformation, what's your advice? What recommendations would you give? >> For me, it's really about two things. First and foremost is about creating data. Focus on data, not an answer, not a conversation. What is the information that you require? And then the second piece about that is then how do you make sure you stitch it together? And how you create, whether it's manufacturing data, whether it's purchase order data, whether it's sales order data, whether it's shipment data, whatever it is, making sure that you can stitch end-to-end together, because each individual decision by itself, may be right, but could be wrong, because ultimately, it's about the decision for the whole, not the decision for the one. And then making sure you focus on the cultural change, which is around, it's just not my area, it's just not my thing, it's about the end, it's about the planet, it's about Microsoft, it's about the customer, it's about the future, and making sure you're really really focused on making that change, right? Not my change. >> Right, and Rob Bernstein even alluded to that a little bit this morning in his keynote talking about one of the things that Coupa breaks is silos. >> Yes. >> Organizations that, cause to your point, something might be really good for sales or operations, but not good for marketing or logistics, for example, need to be able to have that visibility across, but also another thing that Coupa is famous for is collaboration. >> Correct. >> Being able to enable that collaboration across lines of business, across teams, across partners. >> Yep. And an important statement of that is, when you think about change, think of it like a stream, right? Streams, they create pathways with persistence. When you believe in something and you're truly behind it, just stay the path, right? There'll be a time and a place, cause sometimes the decisions just aren't now, but they will become. There's a lot of things that, for example, myself and Cassie are constantly working on, that might not be right now, but they will be right in the future. And it takes sometimes, just the right opportunity, the right situation, but the key is making ysure you understand those things so when those opportunities present themselves, you can just step in. >> Yep. Another thing we've learned, I think in the last two years, I'm losing count, is it's not a matter of if, but when. >> Correct. >> And you can apply that general statement to pretty much anything these days. >> Absolutely. >> Guys, thank you so much for joining me talking about Microsoft's transformation of the supply chain, the digital twin that you've created. Have a great time in your session. I'm sure folks are going to learn a lot from you. >> Thank you very much. >> Thank you so much. >> All right, my pleasure. For Jonathan Allen and Cassie Wang, I'm Lisa Martin. You're watching the the CUBE's coverage of Coupa Insp!re 2022 from Las Vegas. Stick around, be right back with my next guest. (upbeat msuic)
SUMMARY :
the director of Thanks Lisa for having us. about the Microsoft supply chain and all the differences analogies So talk to me about the transformation. Talk to me about Microsoft Data is the key. and some of the opportunities that you saw And it's all the risks and challenges the first time I met her, talk to me about some of the challenges that could be the difference Making changes on the products One of the things that is so critical for a brand. and it's got to be now."? the digitization of the data, so that the visibility and also the supply chain group. to be carbon neutral so that the decisions aren't as large Yeah, so one of the actual dimensions, So that can be the top priority of the Microsoft supply chain. What are the alternatives that we can do? that the audience, And the second is it the opportunity to hear What is the information that you require? talking about one of the things need to be able to have to enable that collaboration just the right opportunity, is it's not a matter of if, but when. And you can apply of the supply chain, For Jonathan Allen and Cassie Wang,
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Sarbjeet Johal | AWS re:Invent 2021
>> Welcome back everyone. CUBE live coverage here in Las Vegas for AWS Amazon Web Services, reinvent 2021. In person event on the floor, back in business, theCUBE. Two live sets pumping out content left and right. Three and a half days of wall to wall overage, over 120 interviews, stream 28 hours literally on the main site as well as on the CUBE zone. Go to CUBEreinvent.com to get all the action, all the videos will be there. Of course theCUBE.net. I'm John Furrier, your host, with Dave Nicholson my cohost this week and Sarbjeet Johal cloud strategist, influencer, all around great guy, CUBE alumni, here to break down reinvent in context to the cloud industry. Sarbjeet, great to see you, thanks for coming on. >> Good to see you guys in person finally. >> I'm so excited. I did all these interviews the past two years in person and I've been remote, now were in person, great to do it, everyone's excited. 27,000 people here at reinvent. Stand in line for classes. By the way, they're not offering these classes online, only the leadership classes and the keynote. If you're not here, you're not getting the classes. >> I like the vibe actually. I thought it would be more subdued but it is better than what I thought and energy is here. It's not like 2019, it's not. >> That's 60,000 people, you couldn't even get through the hallway. Any company would love to have 27,000 people but I got to say, this year we were just talking earlier on the segment this morning, I wanted to get your thoughts on this, you go back 15 years ago when AWS rolled out, you have EC2, S3, SQS, you had to roll your own. Basically your alternative was better than building a data center or hosting on a colo. So great, check, you don't have to buy the technology tax. I think you had to fill in the glue layers, you had to kind of roll your own and build it up. Now everyone is scaling up and next gen cloud is a completely different architecture. You got serverless, you got all the glue layers pretty much there, and you can still add stuff on it, so a completely different mindset. Changing the startup speed game. Changing the enterprise. Looking pretty good. What's your reaction to the new architecture in cloud vis a vis where it came from? >> My reaction to the new architecture is that number one it's just new. We change stuff all the time in software stacks and what I was grasping within myself sitting in my hotel in the morning listening to Warner's keynote was that we have started to accumulate the technology debt even in cloud. We cooked up some some stuff with the scripts and we automated stuff with programing, language of your choice, or CLIs. Then became the cloud formation automation, orchestration of your cloud stack, if you will. Then Hashicorp are like, so Hashicorp are sitting on the side there. But now there's another abstraction layer on top of that which was announced during Warner's keynote today. I think the new abstraction layers leave the pervious architectures a little stale. It's always like, what should you do? Should you refactor your existing stacks or should you not touch that? Just go from now on on the new architecture? I think it's getting busy, complicated, a lot of number of services. >> What do you think other people are saying? I saw you did a little snippet with Dion Hinchcliffe online, nice Tweet there, you got a big video coming out. As you talk to other folks and influencers and people in the front lines, what are they saying about Amazon Reinvent this year? >> I think almost everybody's saying that number of services is expanding exponentially. I was thinking that 200 plus number of services or whatever that number is today, it's mind boggling. I totally understand that when you have two teams that they want to take the credit for creating a new service and they want to publish it. They want to do a press release and all that. But my request to all cloud providers, mainly three, is to not call everything a new service. Call that feature of a service. So number of services has to be reduced, collapsed if you will. We need umbrella services and then under that there should be features of services, that's one thing. Another feedback I got from some second tier partners is that they have the competency program for partners. They announced that. They had that earlier but new competencies. It leaves the second or third tier partners in the cold. Only the first tier partners can get those competencies because for that they have to send a lot of money, train people, then they get that check box, oh, you can do this. >> This whole services thing and what you call a service, if you called everything a service a new feature of DNS or a new thing here and there, serverless, there's be thousands of features, services. I think Amazon, I think they culled it down to like, 200, is the number we hear. >> But isn't that part of the role of the partner, the services provider, the consultancy, to act as a bridge between all of those services and features, whatever you want to call them and figuring out exactly what the end user customer actually needs? The idea that AWS is messaging here is targeted directly towards end user customers. There's a lot to be desired there because how do you translate that? I'm thinking, compare and contrast that with the Steve Jobs approach of there shall be three. There will be a large, a medium and a small. I know that this is more complex, but when you come out and you say, 475 different kinds of instances, you're leaving that to your partners to translate. To your point, if you're segregating those partners into categories where only a top tier has access to everything, interesting place to be. >> A couple of discussions I had with partners was that I actually suggested them to create a bank of reference architectures, we call that in Amazon terms. But it's not only technical side of things, but business as well. They need to create some principle based architectures and have a bank of that and then prescribe that to their customers base. I think that's the only way to simplify these things because as you said, if you have 200 different types of instances, for instance, (laughs), it is hard. It is really hard. >> I want to get your thoughts, we talk about this on Twitter all the time so the folks watching, if you want to follow our rants and raves on Twitter, follow us on Twitter you'll get all the action, all the influencers are there. Competition. I've been ranting all week and been saying it for a long time, Microsoft's not even close to Amazon. I'm a bit over the top but I'll just say that if Amazon goes unchecked, Microsoft's ecosystem's going to get decimated. Why would I want to run software, my software, on a suboptimal performance infrastructure? Microsoft had Windows back in the day and had the system software and the application suite but they encouraged developers to build on top of Windows. Their "dot net" or ecosystem. That game's over. I guess Window's runs on Amazon too, whatever. But now the cloud is the Windows. The cloud is the system software. So developers are running on top of the cloud. >> Yes. >> So who wins? >> I think Open wins. Not Open-source. Open-source and Open are different things, we always discuss that. I think Open wins, the close systems have this problem of protectionism which doesn't work, with our little kids at home or your economy as whole. When you protect your local industry, the economy goes down. I've seen that, I'm an economist by education as you guys know. >> Yes. >> I think it's the same, when you protect too much of whatever you have, I think it's has a worse effect. But there's one narrative, Satya sort of narrates if you will, he says that, hey, when you use Windows, you keep everything, 100%. We are not taking a cut. When you're sitting in a cloud marketplace, somebody's getting a cut. That's the argument. >> Terry Chen said, because he puked on what I said, he said better could win. >> Yes. >> That's one thing. Okay, I buy that. Azure could be better in some use cases. But I think over all Amazon wins hands down currently. Certainly with the custom processors. >> You haven't mentioned GCP. >> Actually GCP. >> What can you say about it? >> What you could say is that AWS right now has either constructed or is benefiting from the highest barrier to entry to any business in the history of our planet. You can look at the investment that GCP is making to the tune of six billion dollars a year to go after market share. Are they going after current market share which is arguably the 20% of IT that's in cloud now? Or are they going for future market share which is a piece of the larger pie? When you talk about who wins, I think it's still possible for- >> Hold on, hold on. >> You left Oracle out. I think it's still possible. >> Hold on, hold on, hold on. >> I can tell you about Oracle. >> Hold on, hold on. This is a thought exercise, I'm going to ask you guys this question. It may be rhetorical, you don't need to answer it. If you went to all the people out there buying Azure and GCP, no offense guys, and you said, "Put aside all your credits you've been given, how much are you actually using?" If you take the incentives away, why are you on those clouds from a performance perspective? >> Sorry to cut you off. We know that Oracle uses incentives, X codes, leads for sale, and all that stuff, we know that. A lot of people know that. So cloud became shelfware there, we know the story. I'm leaving Oracle to the side. But I think Google has legs. Google's cloud has legs. They are a very enduring focus company. They are more open-source friendly and data science friendly as well. I think they are actually a number two, personally I believe. I'm a developer by heart, so they are number two developer cloud after Amazon. >> I think it's well know, I agree with you by the way. I think people may not know this but it's well known in the industry that Amazon has been mostly afraid of Google more than Microsoft. I think now because of this market share, the ecosystem war that's going to happen in a very short period of time, Microsoft's more of a threat on paper. But Google's got more threat to sling shot back and front technically because if you look at Graviton, the stack that they're building for ISVs and developers, Amazon's clearly winning. Google can pull that off. If they get it, they got to have their own way. >> Let me tell you, the one thing actually, if we want to know what was the fumble this time? I have some, actually I will talk about it in my radio, if you have enough time here. I think Google will do better because they're open and Amazon is complex. I was thinking during the keynotes, what are the clues to Amazon, AWS, leaving which is helping Google and Azure, mainly Google. Google is simple actually, a lot simpler to use, but again having said that, there's one thing actually, the new term I'm trying to define is the feature proximity. Amazon has feature proximity, like the best. When you are doing one thing and you want to do another thing, they have that all right there. They're ahead of the game. They have their 5G, private 5G on all their stuff, it's very futuristic. >> By the way, I got Amazon to agree to get me some private 5G for when we go back home. We're going to setup an outdoor area for some open CUBE action with some 5G. >> Actually we could put that on a nice van with the logos and all that. We could move around. >> We'll park it right there on El Camino, right next to Stanford University. Maybe we could live in one of those things too. >> Make it a taco truck and I'll join you guys. >> (laughs) Taco truck for free food. >> Yeah, let's do that. >> All seriousness guys, I want to get your thoughts as we wrap up this segment on the analysis of the cloud industry. What do you guys think, your opinion, it's going to take, I'll start by saying I think Amazon, if not contested for their leadership in the performance of silicon and the stack for software developers and owners to run the fastest they can run away with this. I think Microsoft and Google better be cranking right now to make it easy and have silicon advantage as well. I think clearly if the ecosystem's going to be at play, because the shift is happening to modernize software development, low code, no code, every shift everyone will go to the best performance, independent of cost and incentives. Amazon's got lower cost too so they got the fly wheel going. >> I can make mine short. I think GCP can also be successful. But I think already the amount of momentum that AWS has, the wind behind it's sails, I was at EMC for many years and we used to joke about our arch nemesis Hitachi Data Systems and saying that they were quite discouraged every morning as they woke up learning that they were a year further behind. Every night they went to sleep. They woke up the next day and they were a year further behind. Watching the announcements coming out of this event this week, I think there are some people at GCP and Microsoft and others who have that sense. But having said that, we're at the dawn of at era of cloud. There's plenty of room for a lot of players. When you give us your thoughts, I'd like your answer to the question, how much are consumers in the driver's seat today? Will the customers be able to demand multi sourcing? >> I think customers, you work with your money. Customers can demand that but at the same time customers can get stuck in a platform and they can't get out. We usually talk about when to lock in. There's one thing that Amazon keeps saying that we are open, we are open and the other vendors are like, these brands. I think that kind of narrative can come bite back to them. It's not a good thing to say. You don't want to be cocky about your features or you are the best and all that stuff. I think you want to stay humble and respect the other guys as well because they are coming right behind you. I think the key is developers. I have the bias towards developers because I was a developers but I totally believe deep down, actually I have tried to put my developer hat off and still think that way about these constructs. Developers are the people who call the shots. If you are not developer friendly you can't do much. >> That's a good point. >> That's my warning to Amazon. Don't go away from developers. You are number one developer cloud, stay there. This refocus is good, but put that to the side, not make that front center. Google has made that front center, I think that's a mistake. >> Yeah, you have the features, the right features, but again, speed, performance. Developers, capture the opportunity. Developers want to move fast. That's the entrepreneurship. Sarbjeet, great to have you on theCUBE, great to see you. >> Thanks for having me here, I enjoyed it. Great set here. >> All right, Dave Nicholson's here. Dave Nicholson, CUBE host. I'm John Furrier. You're watching theCUBE, the world leader in technology coverage. We'll be back with more live coverage from Reinvent after this short break. (upbeat music)
SUMMARY :
literally on the main site not getting the classes. I like the vibe actually. I think you had to fill in the morning listening to I saw you did a little snippet So number of services has to be reduced, and what you call a service, and you say, 475 different and have a bank of that and had the system software When you protect your local I think it's the same, he puked on what I said, But I think over all Amazon You can look at the I think it's still possible. I'm going to ask you guys this question. Sorry to cut you off. I agree with you by the way. They're ahead of the game. By the way, I got Amazon to and all that. right next to Stanford University. and I'll join you guys. and the stack for software But I think already the amount I think you want to stay humble but put that to the side, Sarbjeet, great to have you Thanks for having the world leader in technology coverage.
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David Wilson, Infosys & Anant Adya, Infosys Cobalt | AWS re:Invent 2021
>>Hello, and welcome to the cubes. Continuous coverage of AWS reinvent 2021. I'm Dave Nicholson, and we're running an incredible event this year. One of the most important technology events. It's a hybrid event with two live stages. Two sets here in Las Vegas. Two studios we've interviewed more than a hundred guests and two distinguished guests that I have here from emphasis today have joined us. Thank you very much. Uh, Mr., who's the executive vice president of Infosys cobalt. And we'll talk about what that is exactly in a moment along with David Wilson, Wilson, I'm sorry, senior vice president and head of global alliances in the partner ecosystem for Infosys gentlemen. Welcome. Thank you. Thank you very much. So let's cut right to the chase cobalt. And when you tell your family that you're executive vice-president of cobalt, do they just smile and immediately nod? Like they know what it is? Absolutely. >>In fact, uh, in fact it is so exciting for us, uh, what we did at Infosys, just to define cobalt in one sentence, it is a set of services, solutions, and products that we are bringing together to solve, you know, accelerate our customer's journey or what we call as the customer's digital journey. So in slough, everybody talking about Kala cloud in a different way, with different narratives, different value proposition we had in forces. And by the way, we were the first ones in the world to combine all of this and the one brand called cobalt. So that's essentially what cobalt is. So anything and everything that we do in cloud, it's all under this brand called cobalt and that's Infosys cobalt. >>So does, does Infosys cobalt include a combination of bespoke solutions, cheering for people as well as packaged standardized things? How do you, how do you strike a balance because you can't have a one size fits all? Uh, what does that look like? How do you segregate those? >>Yes. Great question. So, so essentially what you are done with a cobalt is a delicate cobalt. In two ways. One is there are customers who want a solutions to solve technology problems. It could be getting out of data centers, it could be migrating workloads to cloud. It could be analytics on cloud ERP on cloud daddy's mainframe modernization, and, you know, getting off mainframes. And at the same time, there are industry verticals like financial services, retail manufacturing, and of course, life sciences, and many more who want to understand what are the business solutions and what are the solutions that we have for solving their business problems. So essentially cobalt is a bespoke solutions. It has products, it has platforms, and we have brought all of this together and we take it to our customers. So essentially these are industry blueprints. These are reference architectures. So we have 250 industry blueprints and around 25,000, that's it that we can actually take to our customers to help their digital journey. >>So, David, I imagine that key to the success of cobalt is, uh, uh, the idea of partnerships, talk about the alliances, uh, uh, that, uh, that you're involved with specifically the way that cobalt interacts with the AWS yes. >>Universe. Absolutely. So the, you know, as we designed our cobalt strategy, the partners are a major component of this. They contribute to it. They're part of the design. And ultimately when we go to the clients with these solutions, these assets, uh, our partners, components are baked right into the solution. In the case of AWS, we've been so successful with it that we recognize this week, uh, as their industry solutions partner of the year. Congratulations. Yeah. So I was joking. We should bring our trophy and put it in between, but we emphasis is invested heavily in developing the, the partner ecosystem, you know, gone are the days where our clients are, uh, putting out an RFP and purchasing individual piece parts, and then, you know, searching at NSI. They're looking for a business outcomes and, uh, uh, emphasis along with our cobalt strategy is able to work with partners like AWS and go there and sell an outcome and accelerate the whole. >>Well, you mentioned RFPs. Uh, what is your, uh, what is your go-to market strategy look like in terms of engaging with those end user clients? Um, is it in partnership with AWS? Is it led by Infosys bringing in AWS where appropriate some mix of the two? What does that look like in this world of cooperation and petition that we're in, >>It's actually a mix of two. So essentially the way we go to market is that there are solutions that Infosys has built on AWS that we will take to our customers. There are solutions that you have built, which are cloud neutral, and those are some things that we take to the customers. And the third one, which is very important is co-creating solutions for our customers along with AWS. So our go to market is a combination of all of them, and that's what makes it exciting. >>So a non-test running cobalt, you're, you're responsible for alliances. You guys are probably in contact a lot with one another. All of these crazy new things are announced at AWS. I'm sure you get a little bit of a preview of it. It's not a complete, it's not a complete surprise when you arrive, but you've gotta be screaming for teams and solutions to leverage some of the coolest stuff within cobalt. How does that, how does that conversation go? >>Yeah, so David David and I work very closely, right? In fact, uh, uh, the way, the way we do things is our go to market cannot be complete without partners. So similarly my strategy and our strategy and global cannot be complete without David. So we actually worked together to identify, in fact, we have been visiting a lot of boots. We got to create, we've gone to a lot of great ideas. We want to see how we can bring them into the cobalt framework and bundle some of that as part of our solutions. So we keep looking at those, we'll look at the announcements that were made and we'll solve, you know, identify many more sales motions that we can take to the, >>So David talk about some of the things you've seen here at re-invent this week that are specifically relevant for cobalt and emphasis customer. >>Well, what's some of the most exciting discussions we've been having is with, uh, not only, uh, AWS themselves about the, the announcements and the way in which we can leverage them, leverage them and go to market. But, uh, AWS has built out their own partner ecosystem, uh, that we then interact with. So we've had some exciting conversations with AWS's ISV partners, their, uh, their other solution providers about how we can bring this together and go to market together. You know, when, when an example, we had a lot of discussions this week was about, uh, how we're doing it, right? The mainframe services, uh, that were announced and how we can support them in building out our industry specific assets. So, you know, taking a kernel of what AWS provides and then wrapping our secret sauce around it, in partnership with other companies and then take into our clients, you know, that's what we're, I, it, the good part is we can quickly go from a discussion to a, go to market, a dialogue with our direct clients who are also here, which have been in real-time having those discussions. >>So emphasis a non has been a trusted advisor for clients predating the Dawn of cloud, if you will. Uh, and I'm sure that certain slices of your revenue don't wanna make this too uncomfortable. A question certain slices of your revenue are still dependent upon all of that. 80% of it. That's still on prem. How do you manage that? You're, you're laser focused on cobalt and you've got alliances. Um, everybody's looking towards the cloud. How do you balance that with the very real needs of Infosys as a business? Aren't you in the same boat as your customers, in terms of transformation? >>Well, you know, I, I would, I'm sorry, >>My eyes go back and forth. See, I told you it was gonna be easy for us to have a conversation. Yeah. Jump into >>W when you, when you look at the different partners out there, we have a discussion about being asset heavy asset light emphasis. Um, we, we grew up through application management, uh, and now as we're seeing these transformations go forward, the last thing we wanted to be is a server huggers. Uh, we're ready to accelerate these transformations as fast as possible. And, uh, you know, partners like AWS are recognizing that, uh, a non steam can go in there and be the disruptor to actually accelerate those transformation. >>Absolutely. In fact, involved when we spoke to some of the AWS executives, uh, we want to be the challenger, right? Because we don't carry any baggage. Uh, we clearly believe, as Gartner says that a cloud is going to be the, for business innovation, and we want to drive innovation and transformation for our customers. So essentially we want to make this relationship with AWS much bigger and better. We want to be the partners with our clients to drive business innovation with industry segments, industry clouds, solutions that drive opening, new markets, building better products and solutions, helping get better customer intimacy and those kinds of things. And so that's essentially what our thought processes with, uh, what we want to do. >>It's been mentioned a few times here that, uh, somewhere around 80 to 85% of it spend is still on premises. It's not in the cloud yet. So despite how large, we all think the AWS AWS universe has become so far, we're really just at the beginning stages. But what are you seeing in terms of clients hesitancy towards cloud at this point, has that changed over the last couple of years? Uh, what are the inhibiting factors that you see? What are the accelerants that you see at this stage of the game? >>Well, in fact, in fact, COVID unfortunately Colbert, uh, while it was all a very bad thing, but it actually helped accelerate customer's journey to cloud. Uh, in fact, uh, the, we have several customers who used to say that, you know, everybody has to come to office to work. Nobody can work remotely because there are security constraints that is, there will be impacted the security posture, but to when we hit March, 2020, and everybody had to work remote, it's the same set of customers who decided to go to cloud and started limited him to part of cloud. So I would say COVID in short has accelerated customers knowledge about cloud. They are no longer worried about security. They're no longer worried about, uh, latency and bandwidth. I think I don't see any major hesitancy at this point of time. Uh, but the trend that we're seeing towards cloud is cloud is going to be used more for innovation. And it's not just going to be about, take my data center and moving to cloud, right? So it's not going to be just those tactical reasons. Uh, and that's exactly what we did. We actually came out with a report, which says, moving from cloud chaos to cloud clarity, and it talks about all these facets of what are those strengths that customer should look for. So that's essentially what we use. >>So I imagine cobalt one of the kind of main ideas behind it is to remove friction associated with that move to cloud, to the extent that you can not be reinventing the wheel every single time you're engaging a customer. Is that, is that a fair statement? >>In fact, you know, many customers of ours, in fact, almost all of them are saying, we do not want to reinvent the wheel. So how can you help us? So what we have done as part of cobalt is to bring these reference architectures, right? So for example, if a financial services customer wants to fight fraud, fraud analytics is a reference architecture that we have. Uh, if the telco customer wants to implement 5g, we have a framework and a reference architecture for OSS BSS on cloud. Uh, if there is licenses customer who wants to basically look at drug discovery, we have an architecture for that. So we want to make it more and more in a inference architecture based without reinventing the wheel and bring the best practices from other customers to drive those scenarios. So that's essentially what we do. >>So cobalt underway, you've been recognized for a performance to this point. It's a lot of pressure for 2022. So what are you going to, what do you, what, what, what are you going to slap on the desk in 2022? When we get back together, >>We do plan to up bookends by this time next year, to, to able to pre >>It is perfectly acceptable by the way, to share both the 20, 21 and 2022 award on stage, because we have to make up for 2019 when we weren't here physically. >>But to build off of, with a, knotless saying about the, uh, you know, what's going on in the last 18 to 24 months, you know, we're seeing clients now that we have one that, uh, came to us with a 114 list of products that they bought from various partners, either directly through distributors and such and saying, listen, we no longer want to be in the procurement function. You know, we want to take these hundred and 14 products. We recognize we're going to get it down to 30 or 40 of the key ones, obviously a shifting a lot of that to cloud. And we were able to leverage emphasis cobalt to actually accelerate that and incorporate our partner components to help that shift. So I think next year, I think that will be a major theme that you're seeing clients recognize that the, the way in which they procure and they develop their it platform will be much different. And emphasis with the design we put in place will be in a key position to, to support them at that. Well, >>We recorded this. I'm not sure if you realized we were actually recording this, so we're going to go, we can go back and review this tape next year and we'll see. And I hope to see you then, David, thank you so much for joining us here at the cube and for the cube here in our continuous coverage at AWS reinvent 2021 live in Las Vegas. I'm Dave Nicholson saying stay tuned because there's always more on the cube. And I'd like to remind you that we are your leader in hybrid tech event coverage.
SUMMARY :
So let's cut right to the chase cobalt. And by the way, we were the first ones in the world to combine all of this and the one are the solutions that we have for solving their business problems. So, David, I imagine that key to the success of cobalt is, So the, you know, as we designed our cobalt strategy, Well, you mentioned RFPs. So essentially the way we go to market is that there I'm sure you get a little bit of a preview of it. the way we do things is our go to market cannot be complete without partners. So David talk about some of the things you've seen here at re-invent this week that are specifically relevant in partnership with other companies and then take into our clients, you know, that's what we're, the Dawn of cloud, if you will. See, I told you it was gonna be easy for us to have a conversation. And, uh, you know, partners like AWS are recognizing that, uh, a non steam can go in there and So essentially we want to make this relationship with AWS much bigger and better. What are the accelerants that you see at this stage So it's not going to be just behind it is to remove friction associated with that move to cloud, to the extent that you can not So we want to make it more and more in a inference architecture based without So what are you going to, what do you, what, what, what are you going to slap on the desk in 2022? because we have to make up for 2019 when we weren't here physically. But to build off of, with a, knotless saying about the, uh, you know, what's going on in the last 18 And I'd like to remind you that we are your leader in hybrid tech
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Walton Smith, World Wide Technology | AWS re:Invent 2021
(upbeat music) >> Welcome back to Las Vegas. theCUBE is here, live at AWS re:Invent 2021. Lisa Martin with Dave Nicholson. theCUBE has two sets today, two, not one, two, two live sets, two remote sets, over 100 guests on the program at this event, it's a lot, talking about the next generation of cloud innovation with AWS and its massive ecosystem of partners and we are pleased to welcome Walton Smith to the program, the public sector, director of strategic partnerships for Worldwide Technology, Walton welcome to the program. >> Thank you so much for having me, it's really amazing to be here and look forward to a great conversation. Isn't it great to be in person again? >> It's so nice to be in person, I mean I'm glad everybody's being safe and, and checking vaccine status and whatnot, but it's good to get back and, and, and work with people cause we can really drive innovation when, when we get together. >> Those hallway conversations or those conversations here at events that you just can't replicate by video conferencing, right? Not replicate that, you getting grabbed in the hall and say, hey, have you thought about leveraging XYZ to do something? To me that's what makes this conference great. >> Talk to me about what's going on at WWT. What are some of the, the things that you guys have been working on? >> It's a really exciting time at Worldwide, we're really working closely with AWS to drive innovation to the edge. We're excited about their outpost offering, we actually have one in our data center, Sandy announced it today in a partnership with Intel to, to allow our customers to try to work out use cases, to, to kick the tires, so to speak, to see how it works as well as our partners to get their ISV products certified on the outpost platform. >> So I'm familiar with your ATC in St. Louis, is that what you're referring to? >> That's correct. >> Give us a little, give us a little insight into what goes on there, I know it's pretty amazing from a customer perspective because you are agnostic. because you are agnostic. >> Walton: Correct. >> You're there to serve the customer, but tell me, tell me what happens in the ATC. >> We say we're agnostic, but we have our, our, our preferences because we know- >> sure, sure, okay. what actually works. But our ATC is our crown jewel, it's about a $600 million data center that we built solely for proof of concepts for our customers. So our, our top customers come in and say, I have this problem, how can I solve it? And so with us being the single biggest reseller of just about every ISV is out there, I can stand up a, a, a Dell, I can stand up a, a, a Dell, Dell compute next to NetApp storage with Cisco router on top of it to replicate what my customer has at the VA, for example, and then to be able to plug in an outpost to show how leveraging the outpost can give them a single pane of glass to be able to work on their workload, so the training that our FSI, Federal System Integrators have put into their staff or our government customers on the Amazon platform can now be driven into their data center, so it's really taking the cloud down to where the data is. >> In terms of public sector, what are some of the prominent use cases that you guys are helping customers to solve, especially given the tumultuous times that we're still living in? Sure, so what we saw during COVID especially was how most of the government agencies had the capability to allow say 5% to 10% of their workforce to work remotely. And then with COVID, they went to 95% to a 100% workforce. So, a lot of the time we've spent over the last year is how do we securely allow our government employees to get access to the information, because as we know, the government was more valuable than ever to get us through this pandemic, we had to give them the tools that they needed to be able to make the decisions to, to move the country forward. >> Talk about security if you will for a second, we have seen such a dramatic change in the security landscape, the threat landscape, ransomware as a service, it's, you know, the cyber criminals, lot of money in it, they're becoming far more brazen. What are some of the things that you're seeing specifically with respect to security use cases? >> It's, it's gone from, let me just buy everything that's out there and that'll give me security to, I need to have visibility into my environment, because if, if you look at target, it's a great case studies around that, they had all the tools, they just didn't tie it all together. And so as more and more nation state actors And so as more and more nation state actors try to attack our government, or it's a great way to make money, I mean, in, in this, in the presentation, Sandy's today, they talked about, if you looked at the GDP of what's been taken in ransomware, it's like the 10th biggest country in the world, I mean, it's scary and staggering how much money is lost. So what we think, going back to our ATC, we can stand up their environment, we can work with the top security providers in the world to show those customers how we can give them that visibility, the, the, the protection and the ability to get back up, because there's really only two types of organizations, those who've been hacked and those who don't know they've been hacked, they're going to get in, it's how do we mitigate the damage, how do we get them back up and running and how we protect my customers or have some of the most sensitive data in the world, how do we protect that so our government can keep us safe and keep us moving forward. >> Yeah, cause these days it's a matter of when we get hacked, not if. And of course we are only hearing about the large attacks. >> Walton: Correct. We don't hear about- all of the ones that go on day in and day out, I think, I think I saw a stat recently that a ransomware attack happens like once every 11 seconds. >> Correct, I mean, just walking through here, how many text messages you've gotten? You want a free iPad click here, I mean, they're, they're down to the individual level. It's a whole lot cheaper to give a couple people, really powerful laptops, pizza and beer, and have them go attack, than it is to, to set up a real business and so, unfortunately, as long as there's money in it, there's going to be bad actors out there. We think partnering with AWS and other partners can help build solutions. >> You know, WWT has had an interesting history because you didn't start with the dawn of cloud. >> Walton: Right. So you've been in the business of AT for a long time So you've been in the business of AT for a long time and logistics out of St. Louis in a lot of ways. What does that look like in terms of navigating that divide? You know, there's a, there's a whole storied history of companies that were not able to cross the divide from the mainframe era to the client server era, let alone to cloud. You seem to have, you seem to be doing that pretty well. >> I, I appreciate that, I mean, we're the biggest company no one's ever heard of. We're 14, $15 billion privately held firm, the same two guys that founded it, still run it today and all they want to do is do cool things, they want it to be truly the best place to work. So from day one, they've invested in training our staff, building the ATC to give us the tools we need to be successful and then because we're a trusted partner with Amazon Intel and our other partners out there, they're investing in us to help build solutions, so we have over 6,000 engineers, they get up every day, how do I build something that can help our customers really drive change and innovation? So it's been a really fun ride and the, the best is yet to come. >> Talk to me about your customer focus, you know, when we talk, here we are at reinvent, we always talk with AWS about their, you know, Dave, we talked about this customer obsession, the fact that they're working backwards from the customer, do you share that sort of philosophy? Does WWT share that philosophy with AWS? >> 100%?, if you go to WWT.com we've published everything that we have so you can get full access to our lab to learn about x ISV and go deep to learn about x ISV and go deep and see the million and a half labs we've built around, say Red Hat and go and get access to it. So we think that if we educate our customers, there are going to be customers for life, and they're going to come to us with their biggest problems. And that what's, is what's exciting and what enables us to, to really continue to grow. >> And how did the customers help you innovate? And that's one of the things we, I was thinking yesterday with, with this AWS flywheel of when Adam was introducing, and now we have a, now we have, and it was because he would say, we did this, but you needed more, but you being the customer needed more. >> 100%, it, it's we want our customers to come to us with their biggest problems, because that's when we, the exciting innovation works. And so the ability to sit down with the foremost expert in, in virus control and be able to, in, in virus control and be able to, what are the tools that she need to be able to get ahead of the next change to COVID? How can we give them the tools to do that? That's what we want to do, the scalability, the ability to reach out to others is what Amazon brings. So we can bring the data science, we can bring the understanding of the storage, the security, and the network and then AWS gives that limitless scalability to solve those problems and to bring in someone from Africa, to bring in someone from the European Union to, to work together to solve those problems, that's what's, what's exciting and then coming back to the outpost, to be able to put that in the data center, we know the data center is better than just about anybody out there, so it would be the ability to add innovation to them, to bring those part ISV partners together. It's really exciting that Intel is funding it because they know that if, if customers can see the art of the possible, they're going to push that innovation. >> One of the things we've also sort of thematically Dave and I with guests, and the other has been talking about this week is that every company has to be a data company, whether it's public sector, private sector, if you're not, or if you're not on your way, there's a competitor right here in the rear view mirror ready to take your place. How do you help public sector organizations really develop, embrace an execute a data full course strategy? >> So we have a cadre of over 125 data scientists that work every day to help organizations unlock their most valuable asset, that data, their people and be able to put the data in the right place at the right time and so by investing in those data scientists, investing in the networking folks to be able to look at the holistic picture is how we can bring those solutions to our customers, because the data is the new oil of, of the environment and sorry for my Southern twang on the oil, but it, but it truly is the most valuable asset they have and so, how do we unlock that? How do they pull that data together, secure it? Because now that you're aggregating all that data, you're making it a treasure trove for those bad actors that are out there, so you've got to secure it, but then to be able to learn and, and automate based on, on what you learned from that data. >> You know I, I think with hindsight, it's easy to, it's easy to say, well, of course WWT is where WWT is today. Five years ago, though, I think it would have been an honest question to ask, how are you going to survive in the world of cloud? And here we are, you've got outposts. >> Walton: Sure. >> And, and of course it makes sense because you're focused on customers, sounds like I'm doing a commercial for you, But I'm a fan- >> I'll gladly apreciate that- because I, I, I've worked with you guys in a variety of roles for a long time, seems like yesterday we were testing a bunch of different storage arrays of the ATC and now you've got outposts in cloud and you're integrating it together. It's really more of the same, I'm sure if we had your founders here, they'd tell you, Dave, it's all the same. >> Walton: Correct. It's all the same. >> It's AT, it's where, where's the compute, where's the storage, how do you get access to it and the cloud has given the ability to, to scale and do things you could never imagine. I think it's the reason we're here is because our leadership continues to invest and pushing that envelope to give people the freedom to go out with that crazy idea, what if we did this? And having the tools and the ability to do that is, is what, what drives our innovation and that's what we bring to our customers and our partners, that ability to innovate to, that ability to innovate to, to tackle that next problem. >> So what's the tip of the spear right now for you guys? What are you, what's, what's, what's kind of, what's next? What are you waiting to have delivered to the ATC to racket, stack and cable up? >> Lot's of stuff that I can't tell you about because there, there's things that Amazon is, is always working on that we work with before it, it's, it's made public, so there's a lot of really cool stuff in the pipeline, because the, as you think about moving to the data center, that's one thing, moving to truly to the edge, where you can help that war fighter, where you can help that mission, where you can do disaster recovery, leveraging the snowball family, the outpost family, and custom built tools that really allow for quick response and custom built tools that really allow for quick response to whatever that problem is, is that next front and that's where we've been for a long time, helping our, our war fighters and folks do what needs to be done. Outpost sees that you can leverage big AWS Outpost sees that you can leverage big AWS to build the models, push it down to the edge because you don't have time or the bandwidth to get it back into the big cloud, to be able to put that compute and storage and analytics on the edge to make real time decisions, is what we have to do to stay relevant and that's where the joint partnership is really exciting. >> It's what you have to do to stay relevant, it's also what your customers need, cause one of the things that we've learned in the pandemic is that real-time data and access to it is no longer, longer a nice to have, this is business critical for everything. >> Correct and even if you have a fat pipe to get it, you need to make real time decisions and if you're in a really sandy space, excuse me, making hard decisions, you've got to get the best information to that soldier when, when they need it to, to save our lives or to save the other people's lives so it's, it's, it's not just a nice to have, it's mission critical. >> It is mission critical, Walton, thank you so much, we're out of time, but thank you for joining Dave and me talking about- >> Really enjoyed it. all the stuff going on with, with worldwide, the partnership with AWS, how you're helping really transform the public sector, we appreciate your time and your insights. >> Thank you so much, have a great conference. >> Thanks, you too. >> Okay, thanks. >> All right, from my buddy, Dave Nicholson, I'm Lisa Martin, you're watching theCUBE, the global leader in live tech coverage. (upbeat music)
SUMMARY :
Walton Smith to the program, and look forward to a great conversation. It's so nice to be in person, to do something? the things that you guys to kick the tires, so to speak, is that what you're referring to? because you are agnostic. You're there to serve and then to be able to plug in an outpost had the capability to allow say 5% to 10% What are some of the things the ability to get back up, hearing about the large attacks. all of the ones that go on there's going to be bad actors out there. because you didn't start You seem to have, you seem building the ATC to give and they're going to come to And that's one of the things we, And so the ability to sit has to be a data company, and be able to put the data it's easy to say, well, of It's really more of the same, It's all the same. the ability to do that or the bandwidth to get it to do to stay relevant, to save our lives or to save the partnership with AWS, Thank you so much, the global leader in live tech coverage.
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Aditya Nagarajan & Krishna Mohan, TCS AWS Business Unit | AWS re:Invent 2021
>> You're watching theCUBE. Welcome to our continuous coverage of AWS re-Invent 2021. I'm Dave Nicholson. We've got an amazing event that's been going on for the last four days with two live sets, two studios, more than 100 guests, and two very distinguished gentlemen here on the set with us live in Las Vegas. I'd like to welcome Krishna Mohan, Vice President and Global Head of TCS's AWS Business Unit. Welcome Krishna. >> Thank you Dave. >> Dave: And also with us Aditya Jagapal Nagarajan. >> Thank you. >> Dave: I hope I did your name justice. >> Perfect. >> Right, I tried. And Aditya is Head of Strategy and Business Operations for the TCS AWS Business Unit. Krishna, starting with you, tell us about TCS and AWS over the last year. What's been going on. >> Yeah. >> Thank you Dave for having me here. It's great to be in person actually, back in re-Invent, back in person, 25,000 people, but still we have pretty good measures, health measures that way. So I'm very happy to be here. TCS AWS business unit was formed three quarters back and we actually had always AWS partnership, but we actually felt that it's important to kind of have a separate business unit, which is the full stack, multi dimensional unit providing cloud migration modernization across applications, data, and infrastructure, and also main focus on industry solutions. So it has been a great three quarters, and our partnership only enhanced significantly, predominantly what we're actually seeing in the last one year. The cloud overall transformation, I think it kind of taken a different shape. It used to be cloud migration, modernization, cloud native development, but from there it has moved to enterprise transformation, that's happening on cloud, and specifically AWS majority of the time. So with that, we actually see a lot of customers. Broadly you can categorize them into three, cloud for IT, cloud for business, and cloud for innovation. And we're definitely seeing maximum traction there with our customers across the three categories. So I'm super excited to be here at the re-Invent, you know, a couple of our customers were in the keynote, Abort and Adam and Doug. In the Western Union was the keynote, Shelly covered at Western union transformation in the partner keynote with Doug, and very happy to see Linda Cower, the transformation in the United Headlines with Adam. So it's really great to see how we are helping the customers on the transformation. That's definitely, you know, the way that we see. And we have made significant progress on the overall in the last three quarters. And these kinds of wins and business transformation that has actually happened is what resulted in TCS getting the Raising Star GSA award for us. So I'm pretty happy to actually carry this little thing here. >> Is that what this is? >> Absolutely. So it means a lot because our customer in our kind of reinforcing the value, the TCS, along with AWS is bringing to the customer. >> So I wasn't going to say anything. I just assumed that you were a 2001 Space Odyssey fan and you just brought, you know, a version of the monolith with you. I wasn't sure. Congratulations. >> Thank you. That's a quite an achievement especially in the relatively short period of time. And especially with the constraints that have been placed upon all of us. Did they give you like a schwag bag with a bunch of, with, you know, like they do at the academy awards? Are you familiar with that. >> We had a great fun event on Monday afternoon. >> Fantastic. >> Yeah. >> Aditya, talk about, you're a consultancy, your organization is a consultancy. Talk about how you engage with the customers that you are helping to bridge the divide between what their business requirements are, and the technology that AWS is delivering. Because I think we all agree that everything we're seeing here from AWS is wonderful, but without an organization like yours, actual end users, actual customers, have a hard time driving benefits. So, how do you approach that? >> Gladly thank you, Dave, and thank you for theCUBE for having us here. And just borrowing from what Krishna talked about, the three layers of value creation, the cloud for IT, cloud for business and cloud for innovation. We see the journeys clients take, to start with how they look at IT modernization, and go all the way to business transformation, and look at ecosystem transformation as well. For example, we just heard about Western Union and we just came off of one with SWBC where they have completely modernized the payment systems on AWS and TCS has been the partner for transforming that for them. And that not only just means the technology layers, but also re imagining business processes in the cloud. Moving on from the financial side, if you look at the digital farming, for example, we have been working with some of the leading, the transmitter players in the healthcare industry and in the manufacturing space to look at helping farmers with AI. Right? And helping them look at how they can ensure better analytics and drone capabilities for digital farming. Drug trial development and acceleration for time to market has been a front and center for all of us in the last two years where I've been helping pharmacy organizations get better and will bring up drug trials and reach the end customers better with cloud. So there's various examples here. >> I want to poke on that a little bit. >> Aditya: Yeah. So when TCS is engaging a customer, say in farming versus pharma, how much of your interaction with them is specialized by industry vertical or specific area expertise versus the generic workings that are going to be supporting that effort in the background? What does that look like? Are you going in first with a pharma discussion, first with the farm discussion, as opposed to an overall discussion? >> It's a great point you mentioned Dave because that's the sort of essence of TCS. Because the way we look at it, we actually appeal to the industry specific. So our domain and contextual knowledge is very important to appeal to the customers and to the various stakeholders, no longer are the days where you talk about technology as a means to an end. We talk about how end customers can benefit in that context of what they're going through in that industry. And how can then technology be part of that strategy, right? So, hence, as you rightly said, domain and context first, followed by technology powering the outcome. >> Even though farm and pharma sound a lot alike. >> Right, I showed you the very difference. >> And they may share some things in common. Yes, very, very different. Krishna, talk about your go to market motion. How are clients aware of TCS? Do you have teams that engage clients directly and then bring AWS into the conversation? Or are you being brought in by AWS? Is it a combination? What does that look like? >> So, very good relevant question. So our GTM strategies is TCS has been in the, you know, serving the enterprise customers and IT transformation for 52 years now. So we have a huge base. But specifically from an AWS BU perspective, we are focusing on selective verticals, banking financial services and insurance is large, life sciences, health care, and travel, transportation and hospitality. So these are the verticals that we're actually focusing on, and given our presence in the enterprise sector, we already have a direct sales teams who are engaging with the customers directly on enterprise transformation and business transformation. And once we have that conversation, we actually take all these solutions that we have built on AWS and along with AWS. There are few customers in the last three quarters, after farming the AWS business unit, one thing that we did is with AWS we're proactively going and identifying the logos and the customers. And with the focus not on technology, with the focus on how to solve their problems on the business side and how to create new business models. So it's kind of both. We bring in, AWS brings in logos as well, so Greenfield accounts, and as well as our contextual knowledge of the industry is how the GTM is working out, and working out pretty good. >> You mentioned, you've been at this for 52 years. >> Aditya: Yeah. >> You must've been very young when you started doing this. Talk about the internal dynamics. So think of TCS, the larger organization. You represent the AWS business unit. TCS has been doing this for a long time, predating what we think now of as cloud. I'm sure that you have long existing relationships with customers, where you've been doing things for them that aren't cloudy, and those things keep the lights on at TCS, right? Important sources of revenue. Yet you're going in and you're consulting and saying, hey, you know, it might be better for you, Mr. Customer, to work with AWS and TCS, as opposed to maybe being at a data center that TCS manages, I mean, how do you manage that internal dynamic? You've got to have people at TCS who are saying, stay away, that's my revenue, don't move my cheese. What does that look like? >> Very valid question Dave. So the way that TCS is actually looking at is, twin engine strategy. There's a cost and optimization strategy, which we have. We sell the customers and operations, running the BAU if you will, business as usual, then you have something called growth and transformation. So as a strategy that we are very clear that the path of business transformation is growth and transformation channel. So we as a company are very comfortable cannibalizing our C and O in a business because we want to be relevant to the market, relevant to the customer, and relevant to the partner ecosystem. So the only way you are relevant is actually to challenge yourself, cannibalize your own business, and for the long, you know, strategy of looking at how to grow. And that's how our twin engine strategy is working. And there are a lot of customers where we have developer with contextual knowledge serving 20 years, 25 years of the customers. We know how they work, what their business is actually, you know, what's going to be the future of the business. So we are in a better position to actually transform them. And as a company, we already took cannibalize our revenue. >> So Adi, give us an example of working with a customer and give us an idea of what that customer's perspective is in terms of their place on the spectrum of, I don't want to move anything if I don't have to versus, hey, you guys can't move fast enough to deliver what I want. Where are you seeing that spectrum of customer requirements at this point? Do you feel like you're having to lead people to water still? Where are we with that? >> Well, if you asked me this question a couple of years ago, it would be about, hey, look, here's a beautiful water and the lake looks good, why don't we spend by the side and see what it tastes like? Now the question is, how much water to drink? Right? So the point being that customers have fast realized that cloud is not just an IT decision, it's a business transformation decision. So if I may just call it back what Krishna talked about, the dual engine strategy. A clear Testament to that is some of our relationships, most of our relationships are the matter has been over two decades with our clients. And that's a perfect indication of being constantly relevant for them because as their models change, as their markets change, customer expectations change, we need to constantly innovate ourselves. >> You're innovating your business just like that. >> Absolutely. >> Correct. >> So you know, as we say, you're in the boat with them and you're going through the same changes. >> And so coming back to the question which you asked, the point was we give them a point of what experience they can have with cloud by each stakeholder. The CIO wants to look at how we can look at better sustainability of their operations, keep the lights on as you said, enhance stability with more automatable capabilities, looking at DevOps, the business is completely looking at how can cloud fundamentally change my business model. And you have both these stakeholders coexisting with the same outcome towards enterprise transformation. And that's the experience which we work with them to shape. To say what the starting point is? Where would they like to go? And how can we go to them in the journey? What's interesting here is, nobody has all the answers. Neither is AWS nor customer the TCS, but we are here to create a culture of discovering the right goal and the right answers. It's very important. That's the approach to getting it working. >> Krishna and our last minute together. You've just received the Rising Star Award, 2022 is rapidly approaching, this doesn't put any pressure on you at all for 2022 because people are going to ask, what are those rising stars do again in 2022? What's on the horizon, what are the two of you excited about for next year? >> I think we are super excited with how AWS, you know, definitely in Adam's keynote, if I had to take a couple of points that I'm taking away is in addition to enhancing their core cloud capabilities, but if there's pivoted on industry solutions, you know, the fin space that they have announced, and the industrial solutions that they have announced. So that is where it very clearly aligns to our strategy of TCS, helping customers look for change their business models, implement new business models, create ecosystem play. And that's basically where we are really super excited. And another point which I took from Adam is the, they're focused on Edge with IOT and private 5G. And that's very, very important especially when you look at it both IT, as well as the IOT transformation. So we are super excited with the potential, all the new bells and whistles AWS is rolled out in last four days, And looking forward for few more of this. >> Congratulations again. It's a fantastic acknowledgement of what you've been able to do over the last, just three quarters as you mentioned, closing out 2021 in a very, very good way. Looking forward to 2022. Thank you gentlemen for joining us today here on theCUBE, and thank all of you for joining us, for continuing continuous Cube coverage of AWS re-Invent 2021. We are the leader in hybrid technology event coverage. I'm Dave Nicholson stay tuned for more from theCUBE.
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on the set with us live in Las Vegas. Dave: And also with us for the TCS AWS Business Unit. in the partner keynote with Doug, the TCS, along with AWS is and you just brought, you know, especially in the relatively event on Monday afternoon. and the technology that AWS is delivering. and in the manufacturing space in the background? Because the way we look at it, the very difference. Or are you being brought in by AWS? and identifying the logos been at this for 52 years. You represent the AWS business unit. and for the long, you know, on the spectrum of, So the point being that business just like that. So you know, as we say, keep the lights on as you said, What's on the horizon, and the industrial solutions We are the leader in hybrid
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Lisa Brunet, DLZP Group | AWS re:Invent 2021
>>Here you are new. Welcome back to the cubes. Continuing coverage of AWS reinvent 2021 live from Las Vegas. Lisa Martin, with John farrier, John, we have two live sets. There's a dueling set right across from us two remote studios over 100 guests on the cube at AWS reinvent 2021. Been great. We've had great conversations. We're talking about the next generation of cloud innovation and we're pleased to welcome one of our alumni back to the program. Lisa Bernays here, the CEO and co-founder of D L Z P group. Lisa. Welcome. >>Hi, thank you. I appreciate the opportunity to be here with you and John. It's a great opportunity >>And John's lucky he gets to lease us for the price of London. One second. Talk to me about da DLDP. This is a woman and minority owned company. Congratulations. That's awesome. But talk to us about your organization and then we'll kind of dig into your partnership with AWS. >>Sure. So DLC P group, we found it in 2012. Um, and for us, we were at the time we were just looking for a way to offer a value added service to our customers. We wanted to always make sure that we were giving them the best quality, but what I also wanted to do is I wanted to create an environment for my employees, where they felt valued, and we kind of built these core values back then about respect, flat hierarchy, um, team, team learning, mentorship, and we incorporated, so everybody can do this remotely from around the world. So we've always made sure that our employees and customers are getting the best value. >>Well, what kind of customers, what target market, what kind of customers do you guys work with? >>Well, we've actually made sure that we're diverse. We make sure that we have 50% in public sector and 50% in private sector, but it's been very, very interesting journey for us because once we started one sec, like we started with cities and then a number of cities started contacting us to do more business. So it's always been this hurdle to make sure we're diverse enough to make sure we offer the best solutions. >>And you jumped in with AWS back in 2012 when most folks were still to your point. I saw your interview earlier this summer, thinking about Amazon as a bookstore, why a debit? What did you see as the opportunity back in 2012 with them? >>Well, when we first heard about AWS, my first thought is, well, it's amazon.com. What is AWS? And then once we started talking to them, we saw the capabilities and the potential there. We saw what it could do. So we partnered with them to actually have the first working PeopleSoft customer on AWS. So that's a large ERP application and that helped build the foundation to prove what could actually run on the cloud. And since then, we've been able to prove so much more about the technology and what AWS is accomplishing. >>Was it a hard sell back in the day? >>It was a little bit hard, but it was interesting because we were speaking with one of our customers they're on premise and they're like, well, you know, we're going to have to re do a whole data center. We're talking about millions of dollars. We don't really have the budget to redo this. And that's when we're like, well, we have this great partnership with Amazon. We think this would be the perfect opportunity to let you try the cloud and see how successful it was. >>At least I want to point out you got your, one of the Pathfinders that Adams Leschi pointed out because back in 2012, getting PeopleSoft onto the cloud, which is really big effort, but that's what everyone's doing now. I just saw the news here. SAP is running their application on graviton too, right? So you start to see and public sector during the pandemic, we saw a ton of connect. So you were really on this whole ERP. ERP is our big applications. It's not small, but now it's, everyone's kind of going that way. What's the current, uh, you feel how you feel about that one? And what's the current update relative to the kind of projects you got going on? >>Well, we've, we've evolved quite a bit. I mean, PeopleSoft is always going to be in our DNA. A lot of my employees are ex or Oracle employees. They have developed a lot of the foundations for PeopleSoft, but since then, like we've worked with serverless technology when that was released a number of years ago, we, we asked our team, okay, AWS just talked about Lambda, serverless technology, go figure out what is the best solution. We ended up running ours, our website serverless. We were one of the first. And from that, we brought our website costs down from hundreds of dollars to pennies a month. So it's a huge savings. And then we started, um, about two years ago, we spoke with our utility company. Um, there were saying how with machine learning, they were only going to be able to get a 75% accuracy for their wind turbines. And we said, well, let us take a shot at it. We have some great solutions on AWS that we think might work. We were able to redo their algorithm using AWS cloud native tools, open source data to get a 97 to 99% accuracy on a daily basis. And that saves them millions of dollars each day. >>Don's right. And as Adam was saying with some of the folks, customers, he was highlighting on main stage the other day, you are a Pathfinder. How did you get the confidence? Especially as a female minority owned business. I'd love to just get maybe for some of those younger viewers out there. How did you get the confidence to, you know what? I think we can do this. >>I think for me, I, I, I don't like to take no for an answer. There's always a solution. So we're always looking at technology, seeing how we can use it to get a better answer. >>What do you think about reinvent this year? A lot of goodies here every year, there's always new creative juices flowing because it's a learning conference, but it's also feels like a futuristic kind of conference. What's your take this year? >>I don't know if you happen to attend midnight madness when they were talking about robotics and the future with that. I mean, we've been talking about that for a number of years of what could be created with robotics. Like even my son back in middle school was talking about creating a robot Butler. He just, everybody knows what the future is. And it's so great that we finally have the foundation in technology to be able to create these >>Well, if you're someone that doesn't like to say, no, does your son actually have a robot Butler these >>Days? He's still working on it. >>That's a good answer to say, Hey, sorry, your mom's not going to be there to get the robot. The latency thing. This is the robot. First of all, we'd love the robotics, I think is huge. We just had George on who's the fraught PM for ECE to edge and late, the wavelength stuff looks really promising for the robotics stuff. Super exciting. >>Yes. We can't wait to start playing with it more. I mean, it's something that our team has been dabbling. We spent probably about 30% of our time on R and D. So we're looking at the future and what we can invent next because >>You guys can affect such dramatic changes for customers. You talked about that wind turbine customer going from 75% accuracy to 97, 90 8%. Where are your customer conversations? Cause that's, is, are they at the C level with showing organizations that dramatic reduction in costs and workforce productivity increased that they can get? >>We talk with everyone it's it could be the solution architect. It could be an intern. It could, and we're just sharing our ideas with them. And we also talk with the C level. Um, it's just, it's everybody is interested in and they have different, different ideas that they want to share. So with the solution architect, we can share with them the code and how we're going to architect it. While the C level, we just pointed out black and white, this is your cost. Now this is what your cost is going to be. And everybody is happy. They, they jump on board with it. >>Lisa, you mentioned 30% R and D by the way, it's awesome. By the way, that's well above most averages, what are you working on? Because I totally think companies should have a big R and D play around budget, get a sandbox, going get some tinkering. Cause you never know where the real discoveries we had. David Brown who runs NC to nitro, came out of a card on the network. So you'd never know where the next innovation comes from. What's the, what are you guys doing for R and D? What's the fun projects are what endeavors. >>So there's two of them. One is actually a product, which is a little bit out of our comfort zone, but we're, we're, we're looking to develop something that will be able to help, um, NASA. So that's the goal where, you know, we've been working on it since they released their ma their mission to Mars projection. So it's something that we're very passionate about, but then we're also building a software. Uh, we've been working on it for about three years now and we actually have two customers prototyping it. So we're hoping to be able to launch it to the public within the next year. >>You mentioned NASA and I just about jumped out of my chair. That was my first job out of grad school was really the space program. Can you tell us a little bit more about what you're helping them do? I love how forward-thinking that they are, obviously they always have been, but tell me a little bit more about that. >>So I can't share too much because it's one of those things is a common sense thing. Once you think about a little bit more, it's kind of like why didn't anybody never think about this? So we're using new technology and old technology together to combine the solution. >>Ooh, I can't wait to learn more. Talk to us about these. Think big for small business TB SB program at AWS. How long have you guys been a part of that and what is it enabling? What is it going to enable you to do in 2022? So >>The think big for small business program was the brainchild is Sandy Carter. And I am always, always going to be grateful to her. Um, I met with her in 2019. I shared her journey, our journey with her about how we started out being a premier partner and then over time, because there's so many other partners, we were downgraded. And because just because we're a small business, and even if I had every employee, even my admin staff certified, we would never have enough employees to be to the next level, even though we had the customers, the references. So she listened to us and other small businesses and created the program. And it's been a great opportunity for us because we're, we're gaining access to capital, you know, funding for opportunities. We're getting resources for training. So it, for us, it's been a huge advantage. >>It sounds like a part of that AWS flywheel that we always talk about. John Sandy Carter being one of our famous Cuba alumni. She was just on yesterday with you. Okay. >>And there's so many opportunities for all businesses because you can, you can tackle these problems. You don't have to be a large partner. You can have specialty in AI works really well in these specialized environments. And even technically single-threaded multithreaded applications, which is a technical CS term is actually better to have a single threaded. If you have too many cores, it's actually bad technically. So the world's changing like big time on how technology. So I'm a huge fan of the program. And I think like it's just one of those things where people can get it from cloud and be successful. >>Yes. And that's the goal. I mean, there is so much opportunity in the cloud and we bring interns on all the time, just so they can learn. And what, what resonated with me the most was we brought a high school senior in, he goes, I was with you guys for three months. I learned more in three months, I did four years of high school. And he's like, you set me up for the future. >>Oh my gosh. If there's not validation for you doing in that statement alone. My goodness. Well, you know, some of the things that, that are so many exciting announcements that have come out of this reinvent, so great to be back in person one. Um, but also, you know, being able to help AWS customers become data companies. Because as we were been talking about the last couple of days, every company has to be a data company. You gotta figure it out. If you're, if you haven't by now, there's a competitor right back here, who's ready to take your spot. Talk to us about what excites you about enabling companies to become data companies as we head into 2020. >>Well, for us, everybody has so much data nowadays. You know, I mean even think about cell phones, how much data is stored in that. So each device has so much information, but what do you do with it? So it's great because a lot of these companies are trying to figure out what, how can we use this data to prove that improve the experience for our customers? So that's where we've been coming in and showing them, okay, well, you can take that data. You look at Lisa and John cell phone. You see that they, they love to look up where they're going to go on their next vacation. You can start creating algorithms to make sure that they get the best experience one for the next vacation to make sure it's not a won't Rob the bank. >>Awesome. And going on vacation tomorrow. So I'll be, I'll be expecting some help from you on that. It's been great to have you on the program. Yeah. Congratulations on the success, the partnership, and where can folks go if if young or old years are watching and are interested in working with you, it's the website where they, where can they go to learn more >>Information? So they can go to D L Z P group.com >>DLZ P group.com. Awesome. Lisa, thanks so much for coming back on the program. Great >>To see you. Thank you so much. All >>Right. For John furrier, I'm Lisa Martin and you're watching the cube, the global leader in live tech coverage.
SUMMARY :
We're talking about the next generation of cloud innovation and we're pleased to welcome one of our alumni back I appreciate the opportunity to be here with you and John. And John's lucky he gets to lease us for the price of London. We wanted to always make sure that we were giving them the best quality, but what I also wanted to do is journey for us because once we started one sec, like we started with cities and And you jumped in with AWS back in 2012 when most folks were still to your point. ERP application and that helped build the foundation to prove what could actually It was a little bit hard, but it was interesting because we were speaking with one What's the current, uh, you feel how you feel about that one? I mean, PeopleSoft is always going to be in our DNA. And as Adam was saying with some of the folks, customers, I think for me, I, I, I don't like to take no for an answer. What do you think about reinvent this year? I don't know if you happen to attend midnight madness when they were talking about robotics and the future He's still working on it. That's a good answer to say, Hey, sorry, your mom's not going to be there to get the robot. So we're looking at the future and what we can invent next because from 75% accuracy to 97, 90 8%. And we also talk with the C level. What's the, what are you guys doing for R and D? So that's the goal where, you know, we've been working on it since Can you tell us a little bit more about what you're helping them do? Once you think about a little bit more, it's kind of like why didn't anybody never think about this? What is it going to enable you to do So she listened to us and other small businesses and created the program. It sounds like a part of that AWS flywheel that we always talk about. So I'm a huge fan of the program. the most was we brought a high school senior in, he goes, I was with you guys for three months. Talk to us about what excites you about enabling companies to become data companies as So that's where we've been coming in and showing them, okay, well, you can take that data. to have you on the program. So they can go to D L Z P group.com Lisa, thanks so much for coming back on the program. Thank you so much. the global leader in live tech coverage.
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Richard Potter, Peak | AWS re:Invent 2021
>>Hello from Las Vegas. It's the cube live at AWS reinvent 2021, Lisa Martin and Dave Nicholson here. We're in our fourth day, Dave, we have two live sets of the kid. There's a dueling set right across from us, kind of like dueling pianos, only a little bit louder. We have had about a hundred guests on the program at AWS reinvent this year. And we're pleased to welcome back. One of our alumni, Richard Potter joins us the CEO of peak. Richard. Welcome back to the cube. >>Great to be here. Talk to >>Us. So we haven't seen you in a couple of years. Talk to us about what's going on at pink. I know there's some news. >>Yeah, yeah. Loads of things going on at peak. I mean, we've been growing really quick. So since the last time you saw us, which was yeah, in London a few years ago, uh, we've grown to be the, sort of essentially the global leader in decision intelligence systems. Um, us as an AI company, we specialize in putting artificial intelligence right into the heart of how companies run their businesses and make their day-to-day decisions, which is why we call it decision intelligence. We think it's the biggest thing in software and, uh, probably the biggest new category of software. Um, we will see this decade. So it's super exciting to be in that position and great to be back chatting to you guys on the cube. When were you based founded? We were founded in 2016. Uh, and, uh, yeah. And you can probably tell by my accent English company headquartered in Manchester, but we're global. Now we have operations in India. We have a couple of development centers in India. We have a growing customer base in Asia and a growing customer base in the U S as well. Uh, so yeah, we're kind of international, but born out of, uh, Northern English roots. >>I like it. Talk to me about back in 2016, what were some of the gaps in the market that you saw from a, because you know, as, as here we are in almost 20, 22, every company is a data company. They have to be being able to extract intelligence timely hard. What gaps did you see back in 2016 >>Back then a read on the market was really simple, which was the companies that are going to harness data to run themselves well, we'll win, but the most companies were struggling to make that change to be data-driven. So our rich was, you know, as founders, there's three of us who started the business was trying to explore that problem. Like what, what, what stops companies running on data? And there's loads of reasons, right? Tech ones, uh, skills, ones, even just like business people using data in their day-to-day decision-making rather than say their gut-feel, which I think is also a data-driven decision. They just don't understand that necessarily. Uh, so we really honed in on that problem and we grew quite quickly to be the leading business in that sort of applied data space in the UK, you know, a market leader in, uh, helping companies perform better with data. And over time that has taken us on this journey to be the sort of global leader in decision intelligence, which is really cool. But the itch we were scratching was that, Hey, you know, there's something in this, we think companies that do this and do it well are gonna win, but no one's doing it. So why is that? And then, and then we've built software that effectively responds to that opportunity. >>You mentioned harnessing data. Yeah. How do you balance the harnessing of data successfully with being harnessed by data? Because, because if you're talking about the concept of Dai yeah. Who's making the decision. If the machine is making the decision, I better trust it. Why should I trust it? So how do you, how do you strike that balance to get people to trust what you're doing? The work you're doing for them behind the scenes? Yeah, >>I think it's, it's really important that humans trust the machines that they're working alongside. And I think that's the big change we're seeing, right? So this is a new industrial revolution, the intelligence era that we're in, but all previous industrial revolutions have all amplified human potential. They've amplified like a physical potential, whether it was, you know, machinery, steam, power and so on, or computers have amplified our cognitive capability, but humans have always controlled those machines. If you think about it now in the intelligence era, our machines can think with us, they can think alongside us. So we have to learn how to, as people, how to co-exist with those machines and then let those machines amplify us and essentially make us superhuman and what we do. And that's a part of the challenge we face at peak as to how do we make, how do we humanize that? >>How do we make it such that everyone trusts the machine? Uh, and we always have that human in the loop is the way we think about it. Uh, decision intelligence empowers us to be awesome at our jobs, make the great decisions all the time. If we trust the machine so much that we just want it to make the decision for us, we can let it, but we're always in control and we're in control of how it thinks and what it does. And it's our job as a software company to build software that lets you understand why that recommendation or that decision is being suggested to you. So I think, I think the coexistence of our machines alongside people in a new way that a human to machine interface is going to completely change with artificial intelligence and decision intelligence and, and us as people we're going to have to relearn how we, how we work with our technology. >>You just mentioned a couple of really good words in terms of, of the people, part of people, process and technologies, amplify and empower. Those are two things that stuck out at me is that's what you're giving people in any, whether they're an operations or finance or marketing, it's the amplification to do their jobs, empowering them to do their jobs with data that will help make them more skilled and better able to make decisions that benefit themselves, the company. >>That's exactly right. Yeah, because if you, if you redact doing business to its basics, it's, it's actually just making decisions, right. Companies are make great decisions. They win and those decisions could be anything, you know, they could be product decisions, they could be pricing decisions, operational supply chain decisions, but it's a sequence of decisions that creates value for my company. And so that's why I believe this technology is so empowering because as people we're, we're actually great at making those decisions. What we're not great at is making those decisions 24 by seven really, really quickly, very consistently. So, you know, humans are awesome at forecasting. They're awesome at choosing pricing that would appeal to other people, but alongside this technology, we can have machines that do a lot of that thinking for us, speed us up and help us make more, um, quick, great consistently awesome decisions. And then that just makes us great at our jobs. If you're a marketeer or in finance or in supply chain, you, you become awesome. And I think that that, that empowerment is key to the sort of humanization of AI in business. And actually that's what it means in practice. It isn't AI coming for peoples' jobs or replacing jobs. It's it's AI helping us all be gray. And our companies grow faster with wider profit margins when we do that, which creates more jobs for people, which is really cool. >>So, um, we talk about people trusting machines to do things for them. Uh, it's, it's not necessarily a new concept. We just sort of take some of those things for granted. Um, I trust my refrigerator at home to measure the internal temperature and make adjustments as necessary. Turn the compressor on, turn the compressor off. And I'm sorry, I you're from England refrigerators, this thing, it's a box. We use it to refrigerate our beer, which I took to make it >>Cold, which I know. >>So it's kind of a, you know, got to love those cliches, but so can you give us an example of a situation where a customer is trusting something that it's gotten from DEI from peak, where if you, as the CEO heard that anecdotal story, you would be absolutely delighted. >>Well, I think the earth is loads of great examples of that. So, um, the reason we call it decision intelligence decision intelligence is because it's the, it's applying AI into the active decision making, right? Uh, artificial intelligence or machine learning is making a prediction or a categorization over a huge data set. Right? But that on its own is kind of useless. You need to take that prediction that forward looking view and then effectively infuse it with business logic constraints and like knowledge of how your company works to give you a recommendation. Right? So let's just say I'm a marketeer and I'm trying to work out who I should send a particular offer to on black Friday over email, or even not even over email over any channel. When, if I, if I was CEO and I heard one of my teams say, Hey, what I've done is I've used the decision intelligence platform to tell me who buy, who are my customers that are in market for X type of products at why kind of price and what channels do they like to be communicated to over? >>Uh, I would think that's awesome. And then that market here, we're typically infuse that message with the sort of language and content that would appeal to that customer. But they're using the artificial intelligence to be super targeted and really like deliver the message to that person in the way they want to consume it, which creates a really enjoyable experience as a customer. You don't feel spammed or you don't feel like it's effectively used. You feel like you're having a direct one-to-one personal communication with the brand or retailer. That's talking to you, which in itself creates loyalty and like increases the lifetime value of that relationship, which is great for the retailer. But I think using AI for those kinds of decisions is essentially like a great example of like amplifying the human potential of a marketing team for this. >>Absolutely. Because what we expect as consumers, regardless of what the product or service is, is that we want brands to know who we are, what we want. Don't if I just bought a tent on Amazon, don't show me more tests, show me other things that go with it. I want you to know that. And so we have this expectation that brands when whatever industry they're in, no, oh, Richard bought this. >>Exactly, exactly. So, and I think that it starts to really jar. Now you've got some retailers and brands doing this really well, and you get really enjoyable, uh, communications at the frequency you want with the offers and the promotions that were irrelevant to you. When you just start to get trapped, you know, effectively stalked around the internet for something you've already bought, it becomes really jarring and frustrating. And then that actually creates a negative brand effect for that particular brand. So it's super important that these retailers, CPG com everyone really moves to this way of thinking and tries to have a direct. And that's the beauty of AI and decision intelligence. I think for retail, if we get into retail specifically, it allows us to treat every individual customer individually because we can use the machine to make decisions on a per customer basis. And then our marketing can be amplified by that. Whereas in the past, we bucketed customers into groups and just treated them all the same, which does create a rather impersonal experience. >>Yeah. Which can be a negative for a brand, as you mentioned, but give them the ability to treat people individually, but at scale, and in real time, one of the things we learned in the pandemic is that real-time data access isn't no is not a nice to have. It's an essential one of the themes too, that Dave and I have been talking about the last few days is that we're hearing at re-invent is every company has to be a data company. Yep. Talk to me about with that in mind, are you talking to more chief data officers, chief digital officers, where are your customer conversations as we've we're in this explosion of data? >>It's a great question though. So if every company has to be a data company and a company that's powered by AI, that means you have to be talking to everyone really. So your chief data, chief chief information officers, chief data officers, CEO, CFOs, and every sort of head of business, head of line of business, it's really important. So what we do at peak is as a decision intelligence platform, peak itself, unifies everything you need in one cloud platform, into a single software product that gives you all the infrastructure for your technical teams to process data for your data scientists to create the intelligence, but then it gives you a place to work for your business teams. So unifies your whole business around a platform. And then that means our conversations. As you know, as the provider of that technology are with technical teams, they're with business teams, they're with business leaders because it has to permeate everything. So I think it's, I think that's the future companies will have to effectively run alongside they'll create their own intelligence, basically on a dedicated platform like peek. And that intelligence will then be distributed across the whole business, um, with w w you know, in the way we do it. So I think it's really cool and exciting. Yeah. >>Let let's say hypothetically, now this is something that would never happen, but just hypothetically say I'm an American goes to England to take over coaching, a British soccer, soccer, or football. Okay. I sounds crazy, but how would I, how would I use peak and Dai and BI to help improve my winning percentage if I cared about winning? Because it's possible that I would, I I'm really only interested in the personal development of my, of my team as individuals, but, but, but what would in athletics? Is that something that is a, >>I think possible? Yeah, for sure. I mean, you're seeing an explosion of data science and analytics and AI techniques being used in sport. Right. I mean, peak we're very much focused on the commercial application of AI with our platform. So we, we work with, uh, commercial businesses and so on, but in that space, yeah, absolutely. I mean, there's, if you think about it, what do you need to create that intelligence? You need data and you can see it on the back of every players share. They've got the little devices that are gathering data in training in matches, constantly monitored. Those data points, feed algorithms. Those algorithms can show us if a player is fatigued, you know, where they are, or they can even show us, uh, deep learning techniques can help us see patterns of play and understand like how should we better set our teams up? How should we get players to interact in for, you know, on a soccer field? Um, and yeah, and you're seeing premier league clubs use those sort of techniques all the time. We don't do that at peak, but yeah, I mean, I think, uh, I think those sort of things are readily available now for, uh, those kinds of clubs to do that kind of stuff. >>I think Dave is angling to be a consultant on Ted last. So I think what I'm hearing last question for you, you guys are from an AWS relationship perspective. Richard, you guys were announced just yesterday, you're named by AWS as an ISB partner, APN partner of the year for 2021 for UK. And I, congratulations. Talk to us a little bit about that. >>Yeah, it was really, I kind of, yeah, it's super exciting for us. It's a great recognition. Obviously they give one of those awards out every year, uh, as a global company, it's nice to have that sort of stamp of approval that AWS sees us as their independent software vendor partner of the year. It's a, it's a great recognition for us because we come from a heritage of, uh, starting peak as a consulting company, actually just to do whatever it took to help our customers be successful. And in doing that, we had an idea for a software platform. Uh, we got some venture funding to do that, and we've turned into a, you know, we became a software company a couple of years after we founded, uh, and to get to this point now a few years later where AWS are recognizing us as their software vendor partner of the year is, um, a huge team. Fantastic. It's a huge Testament to, uh, to our engineering teams and the, and the, and the technical teams at peak that we've built something so impactful. Yeah, >>Absolutely. That validation is really, really critical. And last question in our last 30 seconds or so what are some of the things on the roadmap that you're excited for for, for peak for 20 22, 22 >>Is going to be a huge year for us. Cause I think it's the year that, uh, our platform goes out there into the wild, into the mainstream. So we made a couple of big announcements in the last few weeks. Uh, we've launched some new products on the pig platform. So there's three big platform, product sets. Now, one very much geared around creating your AI ready data set. That's called doc, uh, one that's very much geared around creating your intelligence, which is factory. And then an area where our business like the business teams of our customers go to work, which is called work actually. So those three big feature sets are going to be available from January. And the platform is being totally opened up as a self-serve platform for anyone anywhere to build upon. So I think it's a huge moment for decision intelligence. Garner is saying decision intelligence is the big tech trend of next year. And we feel as the market leader, we've got the platform that can help everyone get on, get on that trend really. So I think we're really looking forward to 2022 and what it brings. And, um, we think that our platform and our company is in a great shape to help more and more businesses take that leap into being powered by decision Intel. >>It sounds exciting, Richard, so we'll have to follow up with you next year and see what's going on. We appreciate you joining us on the cube, talking about peep, what you're doing, your relationship with AWS and how impactful decision intelligence can be for everybody. We appreciate it. Thanks for Dave Nicholson. I'm Lisa Martin. You're watching the cube, the global leader in live tech coverage.
SUMMARY :
We have had about a hundred guests on the program at AWS reinvent this year. Great to be here. Us. So we haven't seen you in a couple of years. So since the last time you saw us, They have to be being able to extract intelligence timely But the itch we were scratching was that, Hey, you know, there's something in this, we think companies that do this and If the machine is making the decision, I better trust it. And that's a part of the challenge we face at peak as to how do we make, And it's our job as a software company to build software that lets you understand why it's the amplification to do their jobs, empowering them to do their jobs with data that will And I think that that, So, um, we talk about people trusting machines to do things for them. So it's kind of a, you know, got to love those cliches, but so can channels do they like to be communicated to over? And then that market here, we're typically infuse that message with the sort of And so we have this expectation that brands when So, and I think that it starts to really jar. Talk to me about with that in mind, are you talking to more chief across the whole business, um, with w w you know, in the way we do it. goes to England to take over coaching, a British soccer, soccer, Those algorithms can show us if a player is fatigued, you know, where they are, I think Dave is angling to be a consultant on Ted last. it's nice to have that sort of stamp of approval that AWS sees us as their independent are some of the things on the roadmap that you're excited for for, for peak for 20 22, 22 like the business teams of our customers go to work, which is called work actually. It sounds exciting, Richard, so we'll have to follow up with you next year and see what's going on.
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Ashley Kramer, Sisense | AWS re:Invent 2021
>>Good morning. It's the cube live from Las Vegas. This is day four of our coverage at AWS reinvent 2021. I'm Lisa Martin with Dave Nicholson. We have had since Monday two live sets two remote studios over 100 guests on the program. This is a 10th annual reinvent. We're talking about the next decade of cloud innovation and we're pleased to welcome Ashley Kramer, the chief product officer and chief marketing officer of Sisense to the program. Welcome Ashley, thanks for having me today. So you own marketing and product. Tell me a little bit about your role. Obviously that's done. >>It's a big role. It has a big role, but I think as the analytics ecosystem has evolved, it makes sense to bring the product you're building the platform you're building and the messaging that you're taking to market together in one. And so I've been in size since almost two years, and I am responsible for both the messaging and the building of the product. >>Awesome. Talk to me a little bit about the next generation of business intelligence. Define Gen-Z one, two and where we are with three. >>Yeah. So when we think about the generations of analytics and we think about how the world is evolved, we're here clearly at a cloud conference, data apps, and the way people work has evolved over time. And I think analytics hasn't quite kept up and I'll explain what I mean about that. The first generation of analytics was really about, you know, that we're talking by the way, late nineties, early two thousands, big on-premise servers of data, things that would make people here sort of cringe, right? And the way to extract value was to put an analytics server right next to it, go wait in line, ask her it, Hey, I need a report. And then wait a few weeks. That report gets delivered. It's the wrong data. It's now stale. You've got to go get back in line, enter gen two, which by the way, I was a part of in my career at Tableau. >>And what we said was let's put data at everybody's fingertips. Let's allow people via desktop tool to drag and drop and build the perfect, beautiful dashboard. And then we can deploy it to everybody and we will break down that barrier to it. And that was successful. But the one thing that we didn't understand was not, everybody's an analyst, not everybody's data literate and dashboards could be very, very intimidating to the everyday worker. And so now we're on the cusp of what we call gen three and sysynced is well-positioned to really nail this market, which is make data invisible, make analytics invisible, and bring it to where people are. And that's what we consider gen three. And I of course can talk about that for hours. So I'd love to talk more about it. >>So are the lines blurred between what people think of as artificial intelligence and BI, because you're talking about, um, you know, making this invisible or transparent, you know, frictionless access, um, are you talking recommendations or just a presentation of raw information? How are those two topics, interleaved >>Talking both. And so what's, what's really beautiful about this is the dashboard doesn't have to go away, but you have to break it apart and you have to make it less intimidating, more approachable, more understandable, which is where AI comes in natural language generation, natural language querying maybe for some people, maybe for a doctor, they want to see the data presented in plain text, plain English. Great. Let them do that. And so AI is a big, big piece of this gen three. When we think about where BI and analytics is evolving to. So >>Like it, from a customization perspective, you're going to be able to allow people in healthcare, finance, marketing, sales, operations products, be able to have data at their fingertips when they need it. Because one of the things that we learned in the pandemic is that access to real-time data is no longer a nice to have it's required. But to your point, if it's intimidating or if it's inaccessible, or if it's too complicated, it's not useful. >>That's right. And what we also learned during the pandemic is people are busy and they don't have time to change what they're doing. They don't have time to leave their everyday workflow and process to go look for something. They don't have time to look for an unnatural experience and try to interpret what it says. So customization is a huge piece of this, make it look and feel the way that a healthcare worker needs it to look and feel, make it look and feel the way that, you know, a construction worker makes it as part of their everyday job. And that's a core piece of gen three as well. >>What are some of the things that you guys are doing with AWS? Obviously, AWS, very, very customer focused. They always talk about working backwards from the customer, really this customer obsession. What are some of the things that you guys are working on together that your joint customers will benefit from? >>Fun fact, I was Amazonian as part of my career. So I grew up with Amazon in the early days of AWS. And we are very close partners with them from two really big perspectives. The first is the data's moving there, all of the data, particularly things like red shift. And that is a perfect place for size sense to sit right on top of that data, query it live, bring that and extract it to people in the way that they need it to consume. It really make data-driven decisions. The second piece is, um, and we saw a great keynote yesterday by Swami, which is the AI piece of the story, the comprehend, the Lexio, you know, really bringing to people, the data and the information and the way they need, and that all plugs into the size sense experience. And we can be that visual front end layer on top of all of those services. >>So where you sit because of your purview, looking at product marketing, and then let's, let's make, let's make the third point in the triangle, the customer always what, from your perspective, because you're thinking in terms of product customer requirements, and then you're thinking about how do you get the message across to make sure people understand what you're doing? What does a delighted customer sound like to you? What makes you smile? When someone says, Hey, Ashley, we have this customer who absolutely loves us. And these are the things they love about us. What does, what does that sound like? >>Really a very, very simple thing to answer because through my career too often, and I've read products at all of the companies I've worked for, you sell these big deals and you help them be successful with one use case. And you come back a year later in three people in the organization are actually using that solution to make data-driven decisions. So my perfect customer is, you know, we take them by the hand, we help them deploy that we come back a year later and the entire organization, all of their customers are using the solution because we've made it more approachable, more personalized and less intimidating. >>So what's the opposite of shelf ware. That's what you just described >>The opposite of shelfware and that breaks down every stat you see out there, there's a really widely known one that, um, less than 30% of organizations are actually successful with their analytics solutions. And my theory, my thesis and the research that we've done is that's exactly why it's too intimidating. It's too clunky and it's too disjointed. >>So talk to me, I, one of the things I think is the best validation of brand can get is the voice of the customer. I agree with you that it's, it's exciting when you, cause there's, there's so many, there's so many tools and you just mentioned the stat, um, in terms of adoption, but share with us a customer example that you think really articulates the value of what you're talking about. That gen three BI customizable, personable, what customer comes to mind are customers. You have. >>So one of my favorites is a company called outreach and what outreach outreach caters to is sales. It's, you know, early sales, sales enablement, helping people understand which customers should I go target. And should I go sell to, these are not analysts using the platform. And when outreach came to us, they said, we want data and analytics to drive our experience for all of our customers. But these are young salespeople. They can't just be looking at dashboards. And so what we've done with them is we were actually the AI engine that drives the experience. And as that BDR, ADR SDR gets in there, they're actually using analytics to figure out who to call what account is hot, what to do next, and right. They're actioning right in the experience. And they have no clue that they're will using data. And that's okay. And they're optimized. They're more efficient at their job because science is powering that experience. >>So they could be in Salesforce and accessing this, like under the covers, not even knowing it, they have no idea >>Exactly >>What they're empowered with BI AI to be able to make decisions. >>And they're becoming better at their jobs because they're using data and they're not learning a new skill set because they don't have time. There's no time. >>That's a great point. One of the other points that we've heard a lot, the last three days is every company has to become a data company. One thing to say it whole other can of worms, right? To actually enable it. Because to your point earlier, you have access to data it's confusing or it's stale. There's a competitor right here. Ready to take over. Talk to me about how your customer conversations have changed, especially in the last 22 months about how do we become data really? Data-driven, >>That's, that's interesting because if you would've asked me two, three years ago, I would have given you this big pitch on, well, we need to go in and help them build this culture of data and analytics, right? We're going to go in and help them. That has changed. What we need to do now is accept that building. That whole culture is too hard to do. It requires people to go beyond their job and really learn a new skill set. So what we do is we make every company, a data company by not necessarily making them really realize that they're using analytics and data. We're making it personalized. We're removing the nuances that come with building the state of literacy culture. So yes, you still need to build the culture around it and have the support, but you need it to be less intimidating and you need it to just be part of the everyday workflow, the everyday process, the everyday experience, regardless of job title. There's another interesting stat that there's over 1 billion knowledge workers out there that are underserved. That's the barrier we need to break down. Next analysts are happy. Data scientists are happy. They have what they need. How do we get what they're doing to those 1 billion plus underserved knowledge workers. >>So when you're in customer conversations and they're like, Ashley, help us figure this out. >>You say, we go in and we show, you know, we, we figure out what their business case is. And they very often say, okay, let's start with a big, huge dashboard. Step them back and say, what are you really trying to solve? Okay. You want that doctor to be more efficient? You want to triage more properly, maybe right there within your system, within your medical system. We're just going to pop, you know, we're going to pull data out of red shift and we're just going to pop some insights there. Some recommendations, as you mentioned earlier, some plain text, we'll give you a search experience so you can search, you know, what beds are open and it will bring it back to you the way that you understand how to work, you don't have to change. >>And that's critical because one of the things that we talk about all the time is change management, cultural change. It's really hard to do, especially given the dynamics of the environment that we're in. People are still scattered, working from anywhere. That's going to persist for a while. We need to meet them where they are >>Absolutely a hundred percent nailed it. And I'm going to steal that in my marketing material. Thank you. I'm a marketer trademarks. Um, but absolutely meet them where they are. And you know, everybody wants to evolve. Everybody wants to upscale and you can help them, but don't expect it to happen overnight. And don't expect they're going to take it on as a second job because their core job function is the most critical. >>It's interesting from a marketer's perspective. Um, it's always great to have people running around wearing size sense, hoodies on the customer site what's even better is having them using the product. And maybe they don't even know as long as key stakeholders in the organization knows so that you can drive, you know, drive into the market. But is there anything disheartening about sort of being toiling in obscurity at times? >>It is the hardest part of the CMO hat that I wear is you both are very likely using size sense in something that you're doing and you have no idea. And that is a brand's nightmare. So yes, checking my pockets. In fact, we are giving away Fanny packs. And as soon as I'm done, I will be over here with two Fanny packs for you. Apparently that's the new thing. That's what the kids are doing. Um, but it is very hard. It's um, we have to do more because lots of people are using size sense and actually lots of people at this conference right now, a lot of these vendors have size sense embedded, and they don't necessarily know they're using it. It's a double-edged sword though, >>Because you're saying, you know, the whole point is making analytics invisible. So, but it is, but I'll take the Fanny pack. >>I'll be out. Don't worry about that. Don't you worry? >>So here we are wrapping up 10th annual at reinvent. You were an Amazonian. So you've been to many of these, obviously the first one in two years, there's nothing like the conversations that are going on behind it. There's nothing like an in-person interview to have a really a conversation about the technology. What are some of the things that have you heard at the conference that excite you going into 2022? >>My excitement going in is the focus that everybody's putting just beyond what's next beyond data like the AI, right? The AI perspective of everything, the way that AWS is evolving their data story, lots of serverless spoken by Adam in the first day. And I think there's really, really big things coming. You see the three big clouds competing and making each other better and better. You see vendors like size sense working cross-cloud because everybody has something best in class. And so I am one very excited to be in person and to be shaking hands and hugging friends that I have not seen except over zoom in two years. But I'm really excited for the direction. Particularly AWS is taking the data ecosystem inside sense plans to be a core part of that. >>Awesome. It's exciting. The amount of innovation that has gone on is we think, you know, the next 10 years is we're going to see far more in the next, probably five than we did in the previous 10. Actually. Thank you so much for joining us, talking to us about science. We'll have to, we'll have to think about that. Well, when we get our Fanny pack, so we can talk about science, how we're using it, but awesome. To be able to bring analytics to everyone so that it is invisible, usable, and we can actually extract value from data in real time. Thank you for >>Having me today. Our >>Pleasure for Dave Nicholson. I'm Lisa Martin. You're watching the cube, the global leader in live tech coverage.
SUMMARY :
So you own marketing and product. it makes sense to bring the product you're building the platform you're building and the messaging that you're taking to market Talk to me a little bit about the next generation of business intelligence. And the way to extract value was to put an analytics server right next to it, And so now we're on the cusp of what we call gen but you have to break it apart and you have to make it less intimidating, more approachable, Because one of the things that we learned in the pandemic is that access to real-time data is no longer make it look and feel the way that, you know, a construction worker makes it as part of their everyday What are some of the things that you guys are working on together that your joint customers will benefit from? And that is a perfect place for size sense to sit right on top of that data, query it live, So where you sit because of your purview, looking at product marketing, and I've read products at all of the companies I've worked for, you sell these big deals and you help them That's what you just described The opposite of shelfware and that breaks down every stat you see out there, there's a really widely known one that, but share with us a customer example that you think really articulates the value of what you're talking about. And so what we've done with them is we were actually the AI engine that drives the experience. And they're becoming better at their jobs because they're using data and they're not learning a new skill set One of the other points that we've heard a lot, the last three days it and have the support, but you need it to be less intimidating and you need it to just be part of the everyday workflow, You say, we go in and we show, you know, we, we figure out what their business case is. And that's critical because one of the things that we talk about all the time is change management, cultural change. And you know, everybody wants to evolve. knows so that you can drive, you know, drive into the market. It is the hardest part of the CMO hat that I wear is you both are very likely but I'll take the Fanny pack. Don't you worry? What are some of the things that have you heard at the conference that excite you going into 2022? My excitement going in is the focus that everybody's putting just beyond what's next beyond data like the AI, you know, the next 10 years is we're going to see far more in the next, probably five than we did in the previous 10. Having me today. the global leader in live tech coverage.
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Dave Trader, Presidio | AWS re:Invent 2021
>>Good morning live from Las Vegas. It's the Q with AWS reinvent 2021. This is our fourth day of coverage. The third full day of the conference. Lisa Martin here with Dave Nicholson. Dave, we had had a tremendous number of conversations. In fact, we've two live sets over a hundred guests on the program, and I have another web. I've got two Dave's for you for the price of one. Dave trader joins us the field CSO client advisor at Presidio. We're going to be talking about ransomware and security, Dave, welcome to the program. Thank you for having me. So it's looking at your background. You've got a very cool background. You hold numerous cybersecurity certifications, including CIS SP you've received numerous endorsements from the department of Homeland security, the FBI and NSA. And in 2018, you graduated from the FBI's CSO academy in Quantico. Wow. Yeah, it sounds like he's a man with a very special set of skills. I think you're right. I think you're right. One of the things that we have seen the cybersecurity landscape has changed dramatically in the last year and a half 22 months or so. I was reading some stats ransomware and the check happens delivery once every 11 seconds. It's now a matter of when not, if talk to us about some of the things that you're seeing, the threat landscape, changing ransomware as a service what's going on. >>The last part that you mentioned was ransomware as a service is key. The access to be able to launch a tax has become so simplified that the, the, the, uh, the attacker level doesn't have to be sophisticated. Really. You can get down to the 100 level brand new hackers that are just getting into the space. They can go to a help desk and they can purchase ransomware, and they can run this ransomware that has the comes with quality assurance, by the way. And if they didn't run correctly, they've got a help desk support system. That'll help them run this in a, you know, as a criminal enterprise. Um, the access is really what is, what has made this so prevalent, and it really exacerbated the problem to the massive scale that we're seeing today. Yeah. >>And of course, we're only hearing about the big ones, you know, re you know, Conti colonial pipeline. But as I mentioned, an attack occurring every 11 seconds, I also was reading the first half of calendar, 21, that ransomware was up nearly 11 X. So the trajectory it's going the wrong way, it's going up into the right and the way that we don't want it to go, are they becoming more brazen? Is it easier? Ransomware is the surface, but also they're able to be paid in Bitcoin and that's less traceable. >>Yeah. So, um, exponential is not even fair, right? Cause it, that's not even a fair assessment because that up and right, it's just, it's been so pervasive that we just see that continued growth. Uh, you know, there's how, you know, different ways and how we're going to stop that. And what we're, what we're doing from a national perspective is all coming into play and what we're going to do about it. You know? So the, one of the things that I'm seeing, that's kind of new is the taunting aspect. So the taunting aspect is, uh, you know, they've been in your network for a little while, the dwell times extended and they're collecting intelligence, but what they're doing is, you know, they used to let you, after they would present you with the ransomware note, they would let you kind of circle the wagons. And then you would come to a decision point as an organization. >>Is, am I going to pay or am I not well? And they would give you a little bit of time to deliberate. Well, now during your deliberation time, they're actually sending texts to the CEO and the CFO and there's, and they're, they're, they're showcasing their, their, uh, technical prowess and that they've got you, they own you at that point. And they're, they're texting on your personal device. And they're saying, you should go ahead and pay us, or we're going to make this worse. The taunting aspect is even twisting the knife and it's, uh, you know, out of box isn't even from a criminal aspect, I expect that to be out of bounds, no >>Crazy. And of course, you know, some of the things that we've seen, um, uh, the, the white houses, counter ransomware initiative, a coalition of 30 countries aimed to ramp up global efforts to attack that it's like, are you seeing cyber crime with the rise and the proliferation, you think there's gonna be more regulations and organizations that are going to be having to deal with? What do you think? Some of the things that we're going to see on that legal? >>Yeah. So we have to, we have to leverage compliance, and there's a lot of really great frameworks out there today that we are leveraging. And there's, there's good methodology on how to stop this. The issue is it's the adoption and really the, the, the knowledge, the subject matter expertise, and really that consultant side, that's the message that I try and get out to, to, to our customers and our clients. And I'm trying to really get them to understand what that evolution looks like and what, what is needed in each discipline, because there's various disciplines across the board and you almost have to have them all, um, you know, in order to be able to stop ransomware and solve for that ransomware problem. And I do think the regulation is going to be key. I also think that I need some air support from not only the federal government, but our internet service providers and, and we as a free country, we need to be careful of, you know, on, on some of that, some of those fronts. But I, I, I still think that I would appreciate, you know, my ISP doing a little bit of block and tackle for me, you know, and helping me out, even though I want the freedom to do and be able to do whatever I want. I still like them to say, you know, we're gonna block known that because, you know, it would just be nice to have a little bit of support even on that side. So how does >>An ISP prevent me from panning out my password and being fooled in a, in a, in a phishing attack is the, is the question that, is, that, is that still a real issue? >>So I wouldn't put that. I wouldn't put that on the ISP. I would put that more on the end point and some personal responsibility, right. Knowing, and I do, I do stress that a little bit, but relatively early >>Morning sarcasm in my bag. >>Yeah. So I do put that on, but there, but there are tremendous partners that I work with that are able to do that and automate a lot of that for you. And I need to make it simple, but simple as hard. And that's what you know is, especially in cybersecurity, we want to make it simple for it and really be able to remove the threat to the end user and protect the user. But in order to do that, there's a ton of things on a ton of sophistication and innovation that happens in the background. And we really need to be able to showcase how that's done. And, um, I, it's, obviously I'm excited about it, but we need more people that are able to just specialize in this. We need more good guys that are able to come in and help us on this front. >>I also think we need to break down some barriers for on the competition with, you know, market share and the partners we need to, we need to kind of elevate the conversation a little bit and we all need to work together because we're all in the same boat when it comes to how we're being attacked. Um, you know, from a national perspective on a global scale. And I think that if we elevate the conversation, our collective, uh, mindset in that, that, that, that, uh, that, that mind share is going to be able to really help us innovate and, and put a stop to this. >>So then how is Presidio and AWS, how are you helping them until you get to it? Ransomware and mitigation can talk to us about that. How are you going to be helping, especially there's cyber security skills gap that's gone on like five years. >>Sure. Yeah. That skills gap is going to continue to, we're going to continue to see that grow as well. And we're efforting that on many fronts, but I'm really excited about the ransomware mitigation kit that got, uh, unveiled yesterday. Um, I got a call earlier this year from, uh, AWS and, and, uh, we basically, the question was posed to me, you know, what are we going to do about this is from an AWS perspective, what can we do? Um, you know, cause th the cyber adversaries are, uh, are, are relatively unchecked and, and, and their attitude is what are you going to do about it? So AWS posed the question, what are we going to do about it? And what we came up with was, you know, as, as an isolated organization, or as an isolated discipline as with like a managed detection and response or endpoint protection, um, that silo could not by itself accomplish and the solve to eliminate ransomware or to make a dent in eliminate ransomware. >>So what we had to do was combine disciplines, and we reached over to BCDR disaster recovery and, and, and, and our backup teams. And we said, let's put together endpoint protection, MDR, and let's, let's merge the two of these. And let's automate that. So that what happens is, is when we detect the ransomware attack, there's, there's a specific indicators of compromise that happened in the attack, the end point protection, which is CrowdStrike in our case can see that and can notify that, and then can tell the backup and recovery team, Hey, we know that this is a, this is an indicator of compromise. We know that this system is, has been owned. And then there's an inflection point where we can ask the user if they want to manually intervene, or if they want us to automate that and intervene for them. So it really keeps production going full-time and, uh, it doesn't, it takes away the cyber adversaries ability to hold our data hostage. So this is an, it was this one, and I don't use PI verbally, uh, frequently, but this is a monumental, uh, uh, evolution of what, of what we're going to see and how to prevent ransomware. >>Wow. I was reading that, that ransomware is backups, or you talked about backup, the backup backup attacks are on the rise as well. How can organizations, how can they work with Presidio in AWS? You described this as monumental kind of game-changing, how can they work with you guys to, to implement this technology so that we can start dialing down the threats? >>Yeah. So we would love to, we would love to hear from you, right? Give us a, give us a call. Um, but, uh, our teams, you know, with, with CloudEndure and AWS CloudEndure and CrowdStrike and what they've really come up with, and, and you have to have these two things ahead of time. So I sit on our critical incident response team, and, you know, I, I do work with, you know, the, the bureau as often as I can on attribution, but you have to have these ahead of time. So your, your, your, your, uh, critical response plan needs to be in place. And if you have the two things that we, that we've really put a lot of effort into over the last eight months, if you've got CrowdStrike and you've got cloud on, on the backend, we can establish all of those, um, and, and really set this up for you to eliminate that threat. And, and that's what we're excited to showcase this week, and, you know, in the coming months, and we're going to, and we've also got additional things in additional features that we plan to add to that in the, in the coming months, Dave, >>Your thoughts on the partnership between private industry and government entities. Uh, you mentioned that the level of sophistication to engage in this bad behavior doesn't necessarily have to be the, have to rise to the level of state sponsored. Um, but can we do this in the private sector, by ourselves? What are your, what are your sort of philosophical? >>I will give you my, I will give you a statistic on this and it will, it'll be self-explanatory. But, um, 80% of our critical infrastructure in the United States is privately held. So we're unique in that perspective, we aren't like some other countries where they can just mandate the requirement that the government will control critical infrastructure. It's privately held here in the United States. So you almost have to invite the federal government to come in, even though you are a critical infrastructure, they still have to be invited to come help you. And that partnership is key in order to be able to defend yourself, but also to defend the nation. Our power grids are our water sources. I mean, you'll see those are private private companies, but we need that federal help. And I try and evangelize that partnership. I mean, you know, there's always the, um, you know, when you think about working with federal agencies, like the, like the FBI, um, there's a little bit of hesitation and you're not really quite sure. >>I will tell you that those, those men and women are, um, uh, they're amazing. They're amazing to work with they're, they're really good at what they do. And, and you're certainly it's a partnership and they have a whole division set up there's the office of the private sector is designed to have these conversations and help you prepare. And then in the unfortunate instance where you might have an attack there, right. They're trying to figure out who did that to you, you know, and, and you're a victim, you're a victim of a federal crime at that point. And they, they treat you with such care and, you know, they're, uh, they do such a great job. So I think we have to engage them in order to, and we should actually be able to help them with the technology and how, and make it easier for them to do their job, but something I'm also very interested in. >>Talk to me about your interests as the last question, in terms of what's going to go on here, we are wrapping up 2021 entering 2022, which hopefully will be a much better year for on many fronts, including the decrease in ransomware. What are some of the things that you're excited about? There's so much technology, there's so much opportunity and innovation going on with AWS and its partner ecosystem. What excites you, what opportunities do you see as we head into 2020? Yeah. >>So I do see some, I do see some threats that are going to evolve. Um, ransomware is certainly going to be more of the same until we get this out in this new methodology and what we've built until that becomes widely adopted. I think we, you know, we're not going to make a dent in the numbers that we're seeing just yet, but I'm hoping that that will change when, you know, when the industries do start to adopt that. The other thing that I'm seeing is I think operational technology is going to take a hit in 2022 because the bad guys have started to figure out how, um, you know, that, that, that, that operational technology is not as, uh, it's not front and center. And it's not top of mind for a lot of CSOs. So they're, they're targeting that weakness and going after that. So I think we really need to brace for that and, and really, uh, get in front of that. Uh, so that's one of the things that I'm prepping for is really the operational IOT conversation, and then how I can help, uh, organizations and even, even home users, you know, with some of the stuff that you've got, you know, maybe in your own home that could be used again, >>Right? Cause that work from anywhere is going to persist for quite some time. Dave, thank you so much for joining Dave Nicholson and me on the program this morning, talking about what's going on in the threat landscape ransomware, but also this monumental shift and from, from a technology and a partnership perspective that Presidio and AWS are doing to help customers and every industry, private and public sector. We appreciate your insights. Thank you >>For having me. Thanks >>For being here. Very Dave and Dave I'm Lisa you're watching the cube, the global leader in live tech coverage.
SUMMARY :
And in 2018, you graduated from the FBI's CSO academy in Quantico. That'll help them run this in a, you know, as a criminal enterprise. And of course, we're only hearing about the big ones, you know, re you know, Conti colonial So the taunting aspect is, uh, you know, they've been in your network for a little while, And they would give you a little bit of time to deliberate. And of course, you know, some of the things that we've seen, um, uh, I still like them to say, you know, we're gonna block known that because, you know, Knowing, and I do, I do stress that a little bit, but relatively early And that's what you know is, I also think we need to break down some barriers for on the competition with, you know, market share and the partners So then how is Presidio and AWS, how are you helping them until you get to it? and, uh, we basically, the question was posed to me, you know, what are we going to do about this is from an AWS it takes away the cyber adversaries ability to hold our data hostage. how can they work with you guys to, to implement this technology so that we can start dialing down the threats? this week, and, you know, in the coming months, and we're going to, and we've also got additional things in additional features Uh, you mentioned that the level of sophistication to engage in this bad I mean, you know, there's always the, um, you know, when you think about working with federal And they, they treat you with such care and, you know, they're, uh, they do such a great job. What are some of the things that you're excited about? I think we, you know, we're not going to make a dent in the numbers that we're seeing just yet, but I'm hoping that that will change and me on the program this morning, talking about what's going on in the threat landscape ransomware, but also this monumental For having me. Very Dave and Dave I'm Lisa you're watching the cube, the global leader
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Stephen Kovac, Zscaler | AWS re:Invent 2021
(upbeat music) >> Good evening, guys. Welcome back to Las Vegas, theCUBE is here live at AWS re:Invent 2021. I'm Lisa Martin. We have two live sets, two remote sets, over 100 guests on theCUBE talking with AWS, and its massive ecosystem of partners bringing you this hybrid tech event, probably the biggest of the year, and I'm pleased to welcome Stephen Kovac next, the Chief Compliance Officer at Zscaler. Stephen, how's it going? >> Well, it's going well, Lisa. Thank you for asking, enjoying Vegas, loving the conference, unbelievable. >> Isn't it great to be back in person? >> Oh, it's so great, I've seen people. >> Conversations you can't replicate on video conferencing, you just can't. >> Can't, and you see people you haven't seen in two years, and it's like all of a sudden you're best buddies again. It's just wonderful, it's so great to back. >> It is, and AWS in typical fashion has done a great job of getting everybody in here safely. I'm not at all surprised, that's what I expected, but it's been great. And I hope that this can demonstrate to other companies, you can do this safely. >> You can, I think so. I mean, there's a lot of effort going into this, but as usual AWS does it right. So, you expect that. >> They do. Talk to me about the Zscaler-AWS partnership. What's going on? >> Well, it's a great partnership. So AWS and Zscaler have been partners since the beginning of Zscaler. We are the largest security cloud in the world. We're born and bred in the cloud security company. So literally we wrote one application that does global security, everything from firewall to proxy, secure web gateway, to DLP, to all this in one piece of software. So, in the past where people would buy appliances for all these devices and put them in their own data center, we wrote a software that allows us to put that in the cloud, run it on the cloud globally around the world. And our partnership with AWS is, we originally built that on AWS, and today still AWS is our prime partner, especially in the zero trust side of our business. So, great relationship, long-term and great I think for both of us, it's been a very, very... >> Fruitful partnership, synergistic? >> Synergistic, love that, so yes. >> You mentioned zero trust, and we have seen such massive changes to the security and the threat landscape the last 20, 22 months. Talk to me about the recent executive order calling for zero trust, how does Zscaler's partnership with AWS help you enable organizations, fed, SLED, DoD, to be able to actually bring in and apply zero trust? >> Yeah, great question. Five years ago I was tasked to bring Zscaler into the government side of the business. So I was employee one to do that. It was a great honor to do it. And the first thing we did is we partnered with AWS because we needed to get FedRAMP compliant. We knew we were going to go into DoD. So we needed to go to the Impact Level five. And eventually we'll be able to go up level six with AWS. And so it was our partnership started there. And as you've seen in five years with all the change that's happened, that obviously the breaches like SolarWinds, and the people up here talking about them all week with you I'm sure. The executive order came down from the Biden Administration, who I completely salute for being just tremendous leaders in the cybersecurity space. And the executive order, one of the big pieces of the executive order was every agency must produce a plan for zero trust. So our cloud platform that is on AWS is a zero trust platform. It is the first and only zero trust platform to get authorized by the federal government at the FedRAMP level, and now the IL five level. So, together we are literally capturing and taking over the, being the leader in the zero trust space for the federal government. And I'm going to get a sip of water, so forgive me, I've been here all week talking to a lot of people, so forgive me for that. >> That's one thing that we don't have to deal with when we're on Zoom, right, is you don't really have the risk of losing your voice. >> Stephen: There you go. >> But in terms of the executive order, something that you mentioned, SolarWinds, Colonial Pipeline, we only hear about some of the big ones. The fact that ransomware happens one attack every 10, 11 seconds, it's a matter of when we get hit, not if. >> As you know, the story coming up from me, coming up on stage with you today, I just got myself breached just this morning, just individually. So yes, it's going to get all of us. And especially, I think when you look at zero trust and ransomware and how they worked out how zero trust can prevent it, you look at the SLED market, you know, state, local governments, they don't have the dollars to go spend like DHS does, or say, some of the DoD does. So, our partnership with AWS allows us to produce a product that is very cost-effective on a per user basis, consumption model, which is what AWS has been famous for since day one, right, the consumption model, use it when you need it, don't use it when you don't. We built our software the same way. So, at some point in a year, in a school year, we'll ramp up with some schools up to a hundred thousand users in the district, and over the summer we'll ramp down to a thousand, and we just bill them for that. So it's a beautiful relationship that we partner in not just the executive order, but being a partner in SLED, fed in the sense that matches making our business together, match the government's business. And that makes us a true leader and makes us a cost-effective solution. And if you think about it just for a moment, yesterday, I told you I was testifying in front of the Senate. And one of the questions I got asked was, oh, how many security updates do you guys see a year? I said, a year, well, we do over 200,000 a day. 200,000 security updates from potential hackers every single day. And we're doing that over 200 billion transactions a day run on AWS. So it's tremendous partnership, and to be able to work like that, and at that kind of volume, and be able to go up and down with the, and you got AWS able to scope up and down, and us to be able to ride that wave with them. It's been great. >> One of the things that we always talk about when we talk AWS is they're customer focused or customer obsession that, hey, we start backwards, we work backwards from the customer. Same thing, synergistic from a cultural perspective? >> Absolutely, I mean, one of the things I always love about AWS and I've been a customer of AWS for many years, even prior to my Zscaler days, I love the way they approach things, right? If they're not trying to go out and sell it, they're trying to meet with the customer and find out what the customer needs, and then build a solution. We're the same way. I always tell, you know, when you think of our solutions, Zscaler, I always tell my sales teams, I say it takes four sales calls for people to really understand what we do. And AWS, in the beginning of AWS, it was kind of the same thing. In the old days, you know, we all just built data centers and we had all these racks, and all this expense and mesh is what you did. It was unusual back in the day, 10 years ago, and I've been to every single re:Invent. I mean, the first one there was like, you're actually going to put all your stuff in this unknown cloud thing, and it will be available when you need it? So yes, you know, the way that they did it is the same way we do it together today. And we do it together today. We partner on many deals today where we're both, our teams are in there together, selling together, whether it's the DoD, federal agencies, SLED agencies, and commercial, you know, selling it hand-in-hand because it's that same philosophy is we're going to build what a customer needs. We're not going to tell the customer what they need. We're going to hear what they need, and that's the same relationship. So I'm going to get another sip real quick. >> Go for it. One of the things that has been a theme that we've heard the last couple of days is every company needs to be a data company or private sector, public sector, and if they're not, they're probably not going to be around much longer. How do you help customers get their handle around that? Because the security threats are only increasing. I mean, it's ransomware as a service. The fact that these criminals are getting much more brazen, you just had this happen to yourself, but enabling them to become data-driven organizations and use the data, extract the value from it securely, that's hard. >> It is, I mean, if you think back in the day, I mean, companies didn't have chief compliance officers that worked in the space that we do. Their chief compliance officer back in the day was the guy that was writing your HR issues and what OSHA issues, and of course, I still deal with some of that stuff, but my true job is really around the data, right? You know, how do we build our platforms, what decisions we make on our platforms, how we're going to certify them to support that, and I mean, chief data officers, chief security officers, I mean, you go into companies today, even car dealerships today. I mean, I'm picking one, you never thought of them having a security officer, but they do, they have to, they have to. And I mean, basic school districts, I mean, I don't about you, when I was a kid and went to school, they didn't have computers, but when my kid went to school, they did, but they didn't have a security officer. Now today, every single school district has security officers. I mean, I love how you said it, that data-driven, that data thought is there. It has to be, it's a real threat. And the sad thing is of these ransomware attacks, how many don't get reported. >> Oh, right, we're only hearing about a select few. >> The numbers are something like 88% don't get reported. It's that big. So that just tells you, we hear the big ones, right, Colonial Pipeline, things like that. We don't hear about West Texas or Middle Illinois school district that paid five grand because somebody had something on the school. That's how, as you said, this ransomware as a service security, we call it a security as a service, there's SaaS, which is software as a service, we're security software as a service, and AWS is the infrastructure as a service that we run on. And that's how it works well together. >> Do you guys go into accounts together from a go-to-market perspective? >> We, do, we can always do a better job. And my good friend here at AWS, who's probably listening, we can always do better. But yeah, so it is become something that, especially in the government space we do, in federal, DoD, because the certifications are really important, certifications are important everywhere, and we have many, we talked about all the certifications we have in federal, FedRAMP and IL five, and we have a plethora of those certifications in the commercial space. But they mean in a federal space, they're really the ticket. They call them the ENERGY STAR of approval, good housekeeping piece. So, you know, having that, teaming up with AWS who we partner together and because AWS has the same certs, we can sell at the same levels. And we do a really great job of co-selling in that space together. And I think when they look at us and they say, well, you're AWS, they've got their FedRAMP high, IL five, and you're Zscaler, you got your FedRAMP high, IL five. Yes, we can do business with these guys, and that's important. >> So you guys both open doors for each other. >> We do, we do in many cases, yeah. As a matter of fact, re:Invent five years ago, a buddy of mine here opened a big, big account for us, which is today our largest account in federal came from re:Invent, where came up to me and said, hey, my customer wants to, he's looking to do something, they're an agency that has global footprint, and they're like, we want to do something as a security as a service. They don't want to ship boxes all over the place. And we just met the customer for a coffee, and next thing you know, became our, still today, our probably largest customer in federal. >> Wow, well, this is the 10th re:Invent, you said you've been to all of them. >> Stephen: I have been to all of them. I can't lie, but I can't say I did all the virtual ones. I mean, I was logged in. (laughs) >> That's okay, we'll wink on that one. But, one of the things then, we've just got about a minute left here, is in new leadership, Andy Jassy being promoted to the CEO of Amazon, we've got Adam Selipsky, heard lot of announcements and news from Adam yesterday, but some of the things that we've been talking about on theCUBE is the first 15 years of innovation at AWS, that's going to accelerate. Do you see that also, like if you look forward to the next decade, do you see things moving much faster than they did the past decade? >> I don't think they can't. I mean, I shouldn't say they have to. And the change of the guard as you might call it here, is it's always good to have a change of the guard I think. You know, the question is when's Andy going to go to space? I mean, that's the next. (Lisa laughs) I think you have the guys who got AWS to the dance, and now the dance, who's going to become the belle of the ball. And this next generation of leadership coming in is fabulous. I think they've made great decisions, and I think they're going to do really well. And we're behind them, we support it. I got a chance to meet with most of them, love a chance to meet with Andy, I haven't met with him yet. So Andy, I'd love to meet you sometime soon. But I'm very impressed with what they've done. And yes, I think it's going to be, the last 10 years of growth is going to be a year next year. I think literally, you take 10 years be compressed to a year, and then next year it will be compressed to a day. So it's moving that fast. >> Yep, get your neck brace on, prepare for that whiplash. >> Yeah, right? That's what I said to Jeff when Jeff went to space, that's how fast we're about to travel, right? But it's really relative. >> It is, there is no limit. Well, Stephen, thank you for joining me, talking about Zscaler, AWS, what you guys are doing, how you're helping to revolutionize the public sector, fed, SLED, a lot of great stuff there. Security is an ever-evolving topic, and we appreciate all of your insights. >> Well, it was wonderful to be here. Great to see you again. And great to be back with all our friends at re:Invent. >> All of our friends, exactly. >> Stephen: Thank you so much for the time today. >> My pleasure. For Stephen Kovac, I'm Lisa Martin. You're watching theCUBE, the global leader in live tech coverage. (pleasant music)
SUMMARY :
and I'm pleased to welcome enjoying Vegas, loving the on video conferencing, you just can't. Can't, and you see people And I hope that this can So, you expect that. Talk to me about the especially in the zero and we have seen such massive changes And the first thing we did is you don't really have the But in terms of the executive order, and be able to go up and down with the, One of the things is the same way we do it together today. One of the things that has been a theme And the sad thing is of Oh, right, we're only and AWS is the infrastructure and because AWS has the same certs, So you guys both open and next thing you know, you said you've been to all of them. I did all the virtual ones. is the first 15 years I mean, that's the next. on, prepare for that whiplash. about to travel, right? and we appreciate all of your insights. And great to be back with much for the time today. the global leader in live tech coverage.
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Seth Rao, FirstEigen | AWS re:Invent 2021
(upbeat music) >> Hey, welcome back to Las Vegas. theCUBE is live at AWS re:Invent 2021. I'm Lisa Martin. We have two live sets, theCUBE. We are running one of the largest hybrid tech events, most important events of the year with AWS and its massive ecosystem of partners like as I said. Two live sets, two remote sets. Over a hundred guests on the program talking about the next generation of cloud innovation. I'm pleased to welcome a first timer to theCUBE. Seth Rao, the CEO of FirstEigen joins me. Seth, nice to have you on the program. >> Thank you nice to be here. >> Talk to me about FirstEigen. Also explain to me the name. >> So FirstEigen is a startup company based out of Chicago. The name Eigen is a German word. It's a mathematical term. It comes from eigenvectors and eigenvalues which is used and what it's called is principal component analysis, which is used to detect anomalies, which is related to what we do. So we look for errors in data and hence our name FirstEigen. >> Got it. That's excellent. So talk to me. One of the things that has been a resounding theme of this year's re:Invent is that especially in today's age, every company needs to be a data company. >> Yeah. >> It's all one thing to say it's as a whole other thing to be able to put that into practice with reliable data, with trustworthy data. Talk to me about some of the challenges that you help customers solve 'cause some of the theme about not just being a data company but if you're not a data company you're probably not going to be around much longer. >> Yeah, absolutely .So what we have seen across the board across all verticals, the customers we work with is data governance teams and data management teams are constantly firefighting to find errors in data and fix it. So what we have done is we have created the software DataBuck that autonomously looks at every data set and it will discover errors that are hidden to the human eye. They're hard to find out, hard to detect. Our machine learning algorithms figure out those errors before those errors impact the business. In the usual way, things are sorted out, things are done. It's very laborious, time-consuming and expensive. You have taken a process that takes man-years or even man-months and compressed it to a few hours. >> So dramatic time-savings there. >> Absolutely. >> So six years ago when you guys were founded, you realize this gap in the market, thought it's taking way too long. We don't have this amount of time. Gosh, can you imagine if you guys weren't around the last 22 months when certainly time was of the essence? >> Absolutely. Yeah. Six years ago when we founded the company, my co-founder who's also the CTO. He has extensive experience in validating data and data quality. And my own background and my own experiences in AI and ML. And what we saw was that people are spending an enormous amount of time and yet errors were getting down through to the business side. And at that point it comes back and people are still firefighting. So it was a waste of time, waste of money, waste of effort. >> Right. But also there's the potential for brand damage, brand reputation. Whatever products and services you're producing, if your employees don't have the right data, if there's errors there of what's going out to the consumers is wrong then you've got a big problem. >> Absolutely. Interesting you should mention that because over the summer there was a Danish bank, a very big name Danish bank that had to send apology letters to its customers because they overcharged them on the mortgage because the data in the backend had some errors in it and didn't realize it was inadvertent. But somebody ultimately caught it and did the right thing. Absolutely correct. If the data is incorrect and then you're doing analytics or you're doing reporting or you're sending people a bill that they need to pay it better be very accurate. Otherwise it's a serious brand damage. It has real implications and it has a whole bunch of other issues as well. >> It does and those things can snowball very quickly. >> Yeah. >> So talk to me about one of the things that we've seen in the recent months and years is this explosion of data. And then when the pandemic struck we had this scattering of people and data sources or so much data. The edge is persistent. We've got this work from anywhere environment. What are some of the risks for organizations? They come to you and saying help us ensure that our data is trustworthy. I mean that the trust is key but how do you help organizations that are in somewhat a flux figure out how to solve that problem? >> Yeah. So you're absolutely correct. There is an explosion of data, number one. And along with that, there is also an explosion of analytical tools to mine that data. So as a consequence, there is a big growth. It's exponential growth of microservices, how people are consuming that data. Now in the old world when there were a few consumers of data, it was a lot easier to validate the data. You had few people who are the gatekeepers or the data stewards. But with an explosion of data consumers within a company, you have to take a completely different approach. You cannot now have people manually looking and creating rules to validate data. So there has to be a change in the process. You start validating the data. As soon as the data comes into your system, you start validating if the data is reliable at point zero. >> Okay. >> And then it goes downstream. And every stage the data hops that is a chance that data can get corrupted. And these are called systems risks. Because there are multiple systems and data comes from multiple systems onto the cloud, errors creep in. So you validate the data from the beginning all the way to the end and the kinds of checks you do also increase in complexity as the data is going downstream. You don't want to boil the ocean upfront. You want to do the essential checks. Is my water drinkable at this point, right? I'm not trying to cook as soon as it comes out of the tap. Is it drinkable? - Right. >> Good enough quality. If not then we go back to the source and say, guys, send me better quality data. So sequence, the right process and check every step along the way. >> How much of a cultural shift is FirstEigen helping to facilitate within organizations that now don't... There isn't time to, like we talked about if an error gets in, there's so many downstream effects that can happen, but how do you help organizations shift their mindset? 'Cause that's hard thing to change. >> Fantastic point. In fact, what we see is the mindset change is the biggest wall for companies to have good data. People have been living in the old world where there is a team that is a group, much downstream that is responsible for accurate data. But the volume of data, the complexity of data has gone up so much that that team cannot handle it anymore. It's just beyond their scope. It's not fair for us to expect them to save the world. So the mindshift has to come from an organization leadership that says guys, the data engineers who are upfront who are getting the data into the organization, who are taking care of the data assets have to start thinking of trustable data. Because if they stopped doing it, everything downstream becomes easy. Otherwise it's much, much more complex for these guys. And that's what we do. Our tool provides autonomous solution to monitor the data. It comes out with a data trust score with zero human input. Our software will be able to validate the data and give an objective trust score. Right now it's a popularity contest. People are saying they vote. Yeah, I think I like this. I like this and I like that. That's okay. Maybe it's acceptable. But the reason they do it is because there is no way to objectively say the data is trustable. If there is a small error somewhere, it's a needle in the haystack. It's hard to find out, but we can. With machine learning algorithms our software can detect the errors, the minutest errors, and to give an objective score from zero to a hundred, trust or no trust. So along with a mindset, now they have the tool to implement that mindset and we can make it happen. >> Talk to me about some of the things that you've seen from a data governance perspective, as we've seen, the explosion, the edge, people working from anywhere. This hybrid environment that we're going to be in for quite some time. >> Yeah. >> From a data governance perspective and Dave Vellante did his residency. We're seeing so many more things pop up, you know different regulations. How do you help facilitate data governance for organizations as the data volume is just going to continue to proliferate? >> Absolutely correct. So data governance. So we are a key component of data governance and data quality and data trustworthiness, reliability is a key component of it. And one of the central, one of the central pillars of data governance is the data catalog. Just like a catalog in the library. It's cataloging every data asset. But right now the catalogs, which are the mainstay are not as good as they can be. A key information that is missing is I know where my data is what I don't know is how good is my data? How usable is it? If I'm using it for an accounts receivable or an accounts payable, for example, the data better be very, very accurate. So what our software will do is it'll help data governance by linking with any data governance tool and giving an important component which is data quality, reliability, trustability score, which is objective to every data asset. So imagine I open the catalog. I see where my book is in the library. I also know if there are pages missing in the book is the book readable? So it's not good enough to know that I have a book somewhere but it's how good is it? >> Right >> So DataBuck will make that happen. >> So when customers come to you, how do you help them start? 'Cause obviously the data, the volume it's intimidating. >> Yeah. >> Where do they start? >> Great. This is interestingly enough a challenge that every customer has. >> Right. >> Everybody is ambitious enough to say, no, I want to make the change. But the previous point was, if you want to do such a big change, it's an organizational change management problem. So the way we recommend customers is start with the small problem. Get some early victories. And this software is very easy. Just bring it in, automate a small part. You have your sales data or transactional data, or operational data. Take a small portion of it, automate it. Get reliable data, get good analytics, get the results and start expanding to other places. Trying to do everything at one time, it's just too much inertia, organizations don't move. You don't get anywhere. Data initiatives will fail. >> Right. So you're helping customers identify where are those quick wins? >> Yes. And where are the landmines that we need to be able to find out where they are so we can navigate around them? >> Yeah. We have enough expedience over 20 years of working with different customers. And I know if something can go wrong we know where it'll go wrong and we can help them steer them away from the landmines and take them to areas where they'll get quick wins. 'Cause we want the customer to win. We want them to go back and say, look, because of this, we were able to do better analytics. We are able to do better reporting and so on and so forth. We can help them navigate this area. >> Do you have a favorite example, customer example that you think really articulates that value there, that we're helping customers. We can't boil the ocean like you said. It doesn't make any sense, but customer that you helped with small quick wins that really just opened up the opportunity to unlock the value of trustable data. >> Absolutely. So we're working with a fortune 50 company in the US and it's a manufacturing company. Their CFO is a little in a concern whether the data that she's reporting to the Wall Street is acceptable, does it have any errors? And ultimately she signing off on it. So she had a large team in the technology side that was supporting her and they were doing their best. But in spite of that, she's a very sharp woman. She was able to look and find errors and saying, "Something does not look right here guys. Go back and check". Then it goes back to the IT team and they go, "Oh yeah, actually, there was an error". Some errors had slipped through. So they brought us in and we were able to automate the process, What they could do. They could do a few checks within that audit window. We were able to do an enormous number of checks more. More detailed, more accurate. And we were able to reduce the number of errors that were slipping through by over 98%. >> Big number. >> So, absolutely. Really fast. Really good. Now that this has gone through they feel a lot more comfortable than the question is, okay. In addition to financial reporting, can I use it to iron out my supply chain data? 'Cause they have thousands of vendors. They have hundreds of distributors. They have products all over the globe. Now they want to validate all the data because even if your data is off in a one or 2%, if you're a hundred plus billion dollar company, it has an enormous impact on your balance sheet and your income statement. >> Absolutely. Yeah. >> So we are slowly expanding as soon as they allow us. They like us now they're taking it to other areas from beyond finance. >> Well it sounds like you have not only great technology, Seth but a great plan for helping customers with those quick wins and then learning and expanding within and really developing that trusted relationship between FirstEigen and your customers. Thank you so much for joining me on the program today. Introducing the company, what you guys are doing really cool stuff. Appreciate your time. >> Thank you very much. >> All right. >> Pleasure to be here. >> For Seth Rao, I'm Lisa Martin. You're watching theCUBE. The global leader in live tech coverage. (upbeat music)
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John Purcell, DoiT International | AWS re:Invent 2021
(bright music) >> Welcome back to Las Vegas. It's theCUBE live at AWS re:Invent 2021. Lisa Martin here with Dave Vellante. We have two live sets, continuous CUBE coverage. That's what we mean by that. Two remote sets, over a hundred guests on the program at re:Invent 21, lots of content. We are running one of the largest hybrid tech events with AWS and its enormous ecosystem of partners talking about the next decade of cloud innovation. Dave and I are pleased to welcome John Purcell, the Chief Product Officer of DoiT international to the program. John, how's it going? >> It's going well. It's nice to meet you both. Thanks for having me. >> Likewise, nice to meet you as well. Talk to us about DoiT. Who are you guys, what do you do, and then we'll talk about your relationship with AWS. >> Sure, Lisa. Yeah, so we're a global technology company and our mission is pretty simple. Companies are embracing the public cloud at an incredible rate as we all know. That's why we're here. And we simply set out to help them do that well. Help them be successful. Drive the objectives that they've got in terms of why they originally adopted the cloud in the first place. We have a pretty unique value proposition, I would say. We do three things with companies like this. First is we resell you the public cloud. So you will build through us. And as a follow-up to that, we do three things. We provide an intelligent technology portfolio that's available to you to use. We provide an advanced set of advisory and consulting services available to you. And we provide a 24/7 unlimited technical support, both for our technology and for your cloud. And all of that is available to you at no additional costs as a client of DoiT. So it's a pretty unique value proposition. >> Got it, okay. And so tell me about some of the things that you've noticed in the last 22 months with the pandemic. We've seen this massive acceleration of digital transformation, cloud adoption. Obviously, every company now becoming a data company, or if they're not, they're not going to be around much longer. Have you seen any industries in particular that are really come to do it? It's like guys help us out. We've got to move fast. >> Sure. So, there are hundreds of thousands, maybe millions depends on what can you believe or when you read it, but these are all companies who are adopting the cloud. They've bought into the promise of the cloud. And this has been going on now for a few years, perhaps a decade. Certainly, AWS has been doing this for 15 years now. And we suddenly saw certainly during the pandemic an acceleration of that. But we particularly focused on companies who were already in the cloud. They're poised for growth, they're technology savvy in many cases, in almost all cases. And these are specifically who we target. They don't need remedial level assistance. They're technical experts, so to speak. And so we can provide an additional level of help for their most complex, but still essential problems. And so they're the tier of companies we mostly focus on. >> And you said earlier you do the billing. You have basically white labeling the cloud. >> That is our primary business, Dave. Yes, we will resell you. So you consume all of the same services, all of the same technology, but you can then take benefit from in the public cloud. You simply transact through DoiT. >> Okay. So I'm trying to square the circle between you have highly technical people that obviously could figure out cloud pricing on their own, but yet at the same time, you're that layer between which simplifies things. Is that because the highly complex teams want to or technical teams want to spend time doing other stuff, or? >> That's primary, I think that's a good insight, Dave. I think a lot of companies, whether you're born in the cloud or migrating to the cloud, you're doing it for a set of reasons that I think are well-established at this point. It's agility, it's acceleration, it's competitive resistance. I need to be able to take advantage of the newest and most emerging technologies, but something happens on your way to the cloud. There's a set of management responsibilities that in many cases have been around as long as IT has been around, but don't disappear just because you've chosen to build your business in the cloud. And so when companies look to DoiT, what we can provide for them is the level of assistance to alleviate some of that management burden. And again, these are not companies who are looking at very basic, simple entry level questions, like which cloud should I choose? These are companies who in many cases have chosen a cloud. They're operating. They've built infrastructure. They have a cloud estate and they're poised for that growth. So in many cases it's, am I architected for scale? Am I secure across the entire surface area? Have I chosen the right technologies for the next phase of the business evolution? >> You're an accelerant. >> We're an accelerant. >> And then large, medium, small, yes. All of the above. >> All of the above Dave, I would say. If you're a company that's in the cloud, you are technically savvy and you're poised and ready for growth. We're interested to talk to you. We can provide support. >> I want to get your point of view on something, John. So initially the cloud, when Amazon turned the cloud into an API and allowed small companies to have data center infrastructure, the same as big companies compete. And then the big companies caught on and was undergoing this massive IT transformation. And if you saw the Goldman deal this morning. Goldman Sachs is basically creating a Uber super cloud on top of AWS, allowing their hedge funds access to their data, their tooling, essentially their SaaS that they've built. So the big guys are like, almost have an advantage now because that's a highly technical thing to do. And I wonder if the little guys in this next transformation to get left out, can you help? Is that something you do? What do you think about that balance of power if you will, between small and big? >> Well, I think it's really about what your success objectives are. I mean, Goldman Sachs is a global banking, global financial services company. They have a different set of expectations to satisfy their global demand, their clients, their companies, their portfolios. The need is simply one of scale, I would say. What are the real value propositions that you're trying to provide to your customer base? And whether you're a 10 person startup with a modest level of infrastructure and spend in the cloud, or you're Goldman Sachs. Interestingly, a lot of the problems are consistent. It's similar between the two. The cloud is dynamic. By its very nature, it's an elastic thing. It scales up, it scales down. It ebbs and it flows. So the dynamic and constant or continuous rate of change, poses similar sets of problems for Goldman, just as it would for any of the startups you see. >> And the problem is getting it right? >> Getting it right, maintaining an awareness of what's going on, making sure that you're spending the right amount of money on the right services to what we call rate optimized. And making sure that you're secure, that you have visibility into what's changing the beauty of the cloud, the promise of the cloud, is that we can have compute memory and storage whenever we want it, drop of a hat. The flip side of that is anyone can get it whenever they want within your organization. And so maintaining some control and governance over that process is the same for large and small. >> So then, where are you having customer conversations? You talked about the maturation level of the customers that you are working with large and small, but where are your conversations? Are they within the IT stack? Are they higher level? Knowing that you got organizations that already obviously understand the value of the cloud, but need to optimize it, need to grow, need to scale. Has that conversation elevated, especially in the last 22 months? >> I think traditionally, movements to the cloud and the kinds of problems we end up focusing on are very engineering, DevOps, who cares about scale, who cares about choosing the right technology, solving the right technology problems. But increasingly, when you fuse technology and the scale of technology with, how do you pay for it, how do you budget for it, how do you govern it, and how do you make sure that the rollout into the cloud is done proportional to your business expectations, indexed to things like business growth. That's where you see that overlap between let's say finance and engineering and creating a common language for both of those constituents to use when we talk about we need to budget for our spend. That's really difficult to do in the cloud. It's not as simple as just look up a price sheet and away we go. It's so dynamic. It creates a really interesting problem and a very hard problem. >> You guys have done a nine figure raise. So obviously, you're more than a consultancy. You've got a tech stack of your own. Maybe you could talk about your portfolio. >> Sure, so we are a technology company and we invest in a couple of keys. I would say three key areas in order to help solve the problems we're talking about. Number one is what we call analytics that matter. One of the hardest things to keep track of because of the dynamic nature of cloud infrastructure is what's coming and going and what is it costing, what is the true cost to the business, and how do we put some governance around that in the form of budgets and so forth. But making sense of that from one company to the next, they're very inconsistent. Your business looks different to my business, looks different to the next person's business. So creating a set of insights that are relevant specifically to your business is a tricky proposition. So that's why we call it analytics that matter to you. So that's a big area of investment in the tech portfolio. The second area we invest in is what we call simply cost savings. So once you know what your spend base looks like. Once you know what's going where, the trick then is to find ways to optimize that. It's not always about reducing costs. This is sort of a common, you hear this a lot in the industry. How do I reduce my cost? It's about optimizing it to the right level. So that increase in costs might be fine if your business is growing. So our goal is to provide smart software that helps you find the right rate for your unit of consumption and then use software to automatically apply that. And then the third area, if I could just finish on that note is what we call proactive governance. And that's simply most basic form of financial governance is a budget. How can we set a budget and then look for situations where we might be in jeopardy of breaching that or exceeding what we've set as our governance controls. >> So where in those three areas do you use machine intelligence? All three? I mean, maybe you could talk about how you're injecting AI? >> Yeah, that's great. So we use it in as many places as we think is relevant. So certainly when you're looking at large datasets, for example, billing and usage data, leveraging advanced algorithms, like various machine learning techniques to help you look for patterns, to help you derive, look at project forward looking expectations based on what you've seen up to date is a really interesting machine learning use case. And so when we're looking at forecasts, this is your spend month-to-date. This is where we expect you to finish the month. Very common sort of intuitive use case. When you set a budget, we can predict for you pretty accurately when you will hit that limit or the threshold on the way to that limit. And then one of the final ways we leverage machine learning today is what we call anomaly detection. So we talked about it, a lot of things changing, not always intentional, not always for the betterment of the business. So if something happens in your cloud estate, for example, mistake or misconfiguration, and it creates a spike in usage or it creates what we might say as anomaly, unexpected behavior, we can catch that. We can look at the patterns, catch that, and then take action. So those are the three most common areas we use machine learning today. >> Can you give us an example of a customer that you think that you working with, that really articulates the value of what DoiT is enabling and what you're delivering customers? >> Well, it's like picking your favorite child. (Lisa laughs) We work with over 1500 customers today, around the world. Various sizes as we discussed earlier. The range of challenges and problems they bring to us is wide and varied. And that's one of the big challenges that we're working hard to try to maintain a pace, to keep pace with. So we're working very hard, you can imagine when a company is choosing a technology partner, like DoiT, you've got to earn that trust. You've got to earn their trust because you're taking action sometimes on their behalf using software. So we've got to work hard to earn it. We've got to demonstrate it and now we've got to keep it. So especially in the world of SaaS and cloud, you're always re-earning and re-upping that trust. So I'd rather not pick a favorite customer. They're all favorites of mine. >> I should have ask early on. What is cloud to you? Is it purely public cloud or is it hybrid? >> It's public cloud primary. That's where we focus. So if you're a growing company, poised for growth, using one or more public clouds, that's our sweet spot. >> And what's your roadmap look like? Give us a little perspective on where you're headed. >> Yeah, so our roadmap. So we have, I would say a pretty rich and rather daunting, I would say, strategy that we need to execute over the next 12 to 18 months. And it's driven primarily, Dave, by the problems that we talked about, that our customers bring to us. That's the beauty of working in a company that's both a technology, a deep technology company, and has a strong advisory and consultancy angle. The problems we hear about are real operational, real world problems. They're not here's a problem we think you should have and you don't know you have, and here's a solution to that. You may not have known existed. These are problems, mostly reacting to things we deal with on a daily basis. So whether it's analytics and insights, as we talked about whether it's cost savings and making sure that we can apply rate optimization across compute memory storage network. You name it, anywhere that you can derive. For example, discounts or savings in the cloud. We need to be able to automatically apply those. And then finally, the proactive governance is a big area of focus for us over the course of 22. And so we'll continue to sort of invest broadly and deeply across each of those areas. >> Last question for you, as we wrap up here. One of the things that we talk about with AWS all the time is their, Hey, we work backwards from the customer first, that sort of customer obsession. It sounds like you were talking about from an advisory perspective that the customers that do it works with are really influential on that roadmap that you just talked about, on the direction that you guys are taking the company. >> I would say, one of the things that you'll find as when you talk to product people and companies, and you probably know yourself is that you always want to have more customer interaction. You can never have enough because there's nothing worse than investing, building, shipping and it's not used. So for us, I'm delighted. I mean, this is one of the first companies I've worked for that has a really rich and dynamic and very deeply qualified set of customer interaction and feedback. So, my colleagues will appreciate when I say it's rather easy to pick the things that we know are going to be truly valuable and truly used. So it is, it was mentioned. Adam mentioned it in the AWS keynote yesterday about from customer backwards. We're very much the same and we have a strong set of customers that are vocal and we're delighted to have them. >> Excellent. John, thank you so much for joining Dave and me on the program, talking about what you guys are doing and how you're helping businesses really accelerate in every industry. We appreciate your insights and your time. >> It's a pleasure to meet you both. Thank you. >> Likewise for Dave Vellante. I'm Lisa Martin. You're watching theCUBE at AWS re:Invent. theCUBE, the global leader in live tech coverage. (bright music)
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We are running one of the It's nice to meet you both. Likewise, nice to meet you as well. that's available to you to use. that are really come to do it? on what can you believe And you said earlier all of the same technology, Is that because the highly advantage of the newest All of the above. All of the above Dave, I would say. to get left out, can you help? of the startups you see. on the right services to level of the customers and the kinds of problems Maybe you could talk about your portfolio. One of the hardest things to keep track of look for patterns, to help you derive, So especially in the What is cloud to you? So if you're a growing And what's your roadmap look like? over the next 12 to 18 months. One of the things that we talk is that you always want Dave and me on the program, It's a pleasure to meet you both. in live tech coverage.
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Annie Weinberger, AWS | AWS re:Invent 2021
(upbeat music) >> Welcome back to theCUBE's continuous coverage of AWS re:invent 2021. I'm here with my co-host John Furrier and we're running one of the largest, most significant technology events in the history of 2021. Two live sets here in Las Vegas, along with our two studios. And we are absolutely delighted. We're incredibly delighted to welcome a returning alumni. It's not enough to just say that you're an alumni because you have been such a fixture of theCUBE for so many years. Annie Weinberger. And Annie is head of product marketing for applications at AWS. Annie, welcome. >> Thank you so much, it's great to be back. >> It's wonderful to have you back. Let's dive right into it. >> Okay. >> Talk to us about Connect. What does that mean when I say Connect? >> Yes, well, I think if we talk about Amazon Connect, we have to go back to the beginning of the origin story. So, over 10 years ago, when Amazon retail was looking for a solution to manage their customer service and their contact center, we went out and we looked at different solutions and nothing really met our needs. Nothing could kind of provide the scale that we needed at Amazon, or could really be as flexible as we needed to ensure that we're our customer obsession could come through in our customer service. So we built our own solution. And over the years, customers were coming to us and asking, you know, what do you use for your customer service technology? And so we launched Amazon Connect, our omni-channel cloud contact center solution just over four years ago. And it is the one of the fastest growing services at AWS. We have tens of thousands of customers using it today, like Capital One into it, Bank of Omaha, Mutual of Omaha, Best Western, you know, I can go on and on. And they're using it to have over 10 million interactions with customers every day. So it's, you know, growing phenomenally and we just couldn't be more proud to help our customers with their customer service. >> So, yeah. Talk about some of the components that go into that. What are the sort of puzzle pieces that make up AWS Connect? Because obviously connecting with a customer can take a whole bunch of different forms with email, text, voice. >> Yeah >> What's included in that? >> So it's an omni-channel cloud contact center. It provides, you know, any way you want to talk to your customers. There's traditional methods of voice. There's automated ways to connect. So IVRs or interactive voice responses where you call with voice prompts, there's chat, you know. We have Lex Bots that use the same technology that powers Alexa for natural language understanding. And I think customers really like it for a few reasons. One is that unlike kind of other contact center solutions, you can set it up in minutes. You know, American Preparatory Academy had to set up a contact center, they did it in two days. And then it's very, very easy to customize and use. So another example is, you know, when Priceline was going through COVID and they realized their call volume went up 300% overnight, and everybody was just sitting near the queue waiting to talk to an agent. So in 20 minutes, we were able to go in and very easily with a drag and drop interface, customize the ad flow so that people who had a reservation in the next 72 hours were prioritized. So very, very easily. >> You just jumped the gun on me. I was going to ask this because we never boarding that Connect during the pandemic was a huge success. >> Annie: Yes. >> It was many, many examples where people were just located, disrupted by the pandemic. And you guys had tons of traction from government public sector to commercial across the board. Adam Solecki told me in person a couple weeks ago that it was on fire, Connect was on fire. So again, a tailwind, one of those examples with the pandemic, but it highlights this idea or purpose built, ready to go. >> Pre-built the applications. >> Pre-built application. This is a phenomenon. >> It's moving up the stack for AWS. It's very exciting. I think, yeah, we had over 5,000 new contact centers stood up in March and April of 2020 alone. >> Dave: Wow. >> Give it some scale, just go back to the scale piece. Cause this is like, like amazing to stand up a call center like hours, days. Like this is like incredible to, give us some stats on some examples of how fast people were standing up Connect. >> Yeah, I mean, you could stand it up overnight. American Preparatory Academy, as I mentioned did it in two days, we had, you know, this county of Los Angeles did theirs I think at a day. You could go and right now you don't need any technical expertise, even though you have some. >> theCUBE call center, we don't need people calling. >> We had everyone from a Mexican restaurant needed to take to go orders. Cause now it's COVID and they don't have a call. They've been able to set that up, grab a phone number and start taking takeout orders all the way to like capital one, you know, with 40,000 agents that need to move remote overnight. And I think that it's because of that ease to set up, but also the scale and the way that we charge. So, you know, it's AWS consumption-based pricing. You only pay for the interactions with customers. So the barrier to entry is really, really low. You don't have to migrate everything over and buy a bunch of new licenses. You can just stand it up and you're only charged for the interactions with customers. And then if you want to scale down like into it, obviously tax season they're bringing on a lot more agents to handle calls, when those agents aren't really needed for that busy time, you're not paying for those seats. >> You're flex. Take me through the, okay, that's a win, I get that. So home run, great success. Now, the machine learning story is interesting too, because you have the purpose-built platform. There's some customizations that can happen on top of it. So it's not just, here's a general purpose piece of software. People are using some customizations. Take us through the other things. >> Well, the exciting thing is they're not even real customizations because we're AWS, we can leverage the AML services and built pre-built purpose-built features. So there it's embedded and you know, Amazon Connect has been cloud native and AI born since the very beginning. So we've taken a lot of the AI services and built them into you don't need any knowledge. You don't have to know anything about AIML. You can just go in and start leveraging it. And it has huge powerful effects for our customers. We launched three new features this year. One was Amazon Wisdom. That's part of Amazon Connect. And what that does is, you know, if you're an agent and you're on the phone and customer's asking questions, today what they have to do is go in and search across all these different knowledge repositories to find the answer or, you know, how do I issue a refund? You know, we're hearing about this feature that's broken on our product. We're listening behind the scenes to that call and then just automatically providing the knowledge articles as they're on the call saying, this is what you should do, giving them recommendations so we can help the customer much more quickly. >> I love them moving up the stack. Again, a huge fan of Connect. We've highlighting in all of our stories. It's a phenomenon that's translating to other areas, but I want to tie back in where it goes next cause on these keynotes, Adam Solecki's and today was Swami, the conversations about a horizontal data plane. And so as customers would say, use Connect, I might want, if I'm a big customer I want to integrate that into my data because it's voice data, it's call centers, customer data, but I have other databases. So how do you guys look at that integration layer snapping it together with say, a time series database, or maybe a CRM system or retail e-commerce because again, it's all data but it's connected call center. Some may think it's silo, but it's not really siloed. So, I'm a customer. How do I integrate call center? >> Yeah and it's, you know, we have a very strong partner with Salesforce. They're actually a reseller of Connect. So we work with them very, very closely. We have out of the box integrations with Salesforce, with your other, you know, analytics databases with Marketo with other services that you need. I think again, it's one of the benefits of being AWS, it's very extensible, very flexible, and really easy to bring in and share the data that we have with other systems. >> John: So it's not an issue then. >> One of the conversation points that's come up is the, this idea that a large majority of IT Spend is still on premises today. In other words, the AWS total addressable market hasn't been tapped yet. And, you imagine going through the pandemic, someone using AWS Connect to create a virtual call center, now as we hopefully come out and people some return to the office, but now they have the tools to be able to stay at home and be more flexible. Those people, maybe they weren't in the cloud that much before. But to John's point, now you start talking about connecting all of those other data sources. Well, where do those data sources belong? They belong in AWS. So, from your perspective, on the surface it looks like, well, wait, you have these products, but really those are gateways to everything else that AWS does. Is that a fair statement? >> I think it's very, yeah. Absolutely. >> Yeah. >> The big thing I want to get into is okay, we're, I mean, we don't have a lot of people calling for theCUBE but I mean, we wouldn't use the call center, but there's audio involved. Are people more going back to the old school phones for support now with the pandemic? Cause you've mentioned that earlier about the price line, having more- >> I think it's, you know, when we talk to our customers too, it's about letting, letting any customer contact you the way they want to. You know, we, you know, I was talking to Delta, spoke with us yesterday in the business application leadership session. And she said, you know, when someone has a flight issue, I'm sure you can attest to this. I did the same thing. They call, you know, if your, if your flight got canceled or it's looking like it's going to keep pushing, you don't necessarily want to go, you know, use a chat bot or send an email or a text, but there's other use cases where you just want a quick answer, you know, if you contact, I haven't received my product yet, you know, it said it was shipped, I didn't get it. I don't necessarily want to talk to someone, but so, it's just about making that available. >> On the voice side, is it other apps are integrating voice? So what's the interface to call center? Is it, can I integrate like an app voice integrated through the app or it's all phone? >> Because for the agents, there's an agent UI. So they'll see kind of calls that they have in their queue coming up, they'll see the tasks that they have to issue or refund. They'll see the kind of analytics that they have. The knowledge works. There's a supervisor view, so they could go see, you know, we with contact lens for Amazon Connect, we had a launch this, you know, this week, every event around contact lens, it lets you see the trends and sentiment of what's going on the call. It gives them like those training moments. If people aren't using the standard sign-off or the standard greeting on the call, it's a training moment and they can kind of see what's happening and get real-time alerts. If two keywords of a customer saying they cancel into the call, that can get a flag and they can go in and help the agent if necessary. So. >> All kinds of metadata extraction going on in real time. >> Yeah. >> How do you, how would AWS to go through the process of determining what should be bespoke solution hearing versus something that can be productized? And we know there are 475 different kinds of instances. However, you can come up with a package solution where people could pick features and get up and running really quickly. How is that decision making process? >> Well, I mean, you know, 90% at least of what we do build, it comes from what our customers ask for. So we don't, it's the onus is not on us. We listen to our customers, they tell us what they want us to build. Contact center solutions are their line of business applications are purchased by business decision makers and they're used to doing more buying than building. So they wanted to be more out of the box, more like pre-built, but we still are AWS. We make it very, very extensible, very easy to customize, like pull in other data sources. But when we look at how we are going to move up the stack and other areas, we just continue to listen to our customers. >> What's the biggest thing you learned in the pandemic from the team? What's the learnings coming out of the pandemic as hybrid world is upon us? >> I mean, I think a few things with, you know, starting, as you mentioned with the cloud, that the kind of idea of a contact center being a massive building, usually in the middle of America where, you know, people go and they sit and they have conversations. If that was really turned on its head and you can have very secure and accessible solutions through the cloud so that you can work from anywhere. So that was really fantastic to see. >> That's going to be interesting to see moving forward. How that paradigm shifts some centralized call centers, but a lot of this aggregated work that can be done. >> I mean, who knows the, you know, gig economy could be in the contact center, you know. >> Yeah, absolutely >> Yeah >> Maybe get some CUBE hosts, give us theCUBE Connect. We get some CUBE hosts remote. >> That's important work, yeah. >> We need, we need to talk. I got to got my phone number in that list. Annie, it's been fantastic to have you. >> Thank you guys so much. I really appreciate it. >> For John Furrier, this is Dave Nicholson telling you, thank you for joining our continuous coverage of AWS reinvent 2021. Stick with theCUBE for the best in hybrid event coverage. (upbeat music)
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because you have been Thank you so much, It's wonderful to have you back. Talk to us about Connect. So it's, you know, Talk about some of the So another example is, you know, that Connect during the And you guys had tons of traction This is a phenomenon. in March and April of 2020 alone. like amazing to stand up a we had, you know, this theCUBE call center, we all the way to like capital one, you know, because you have the to find the answer or, you know, So how do you guys look Yeah and it's, you know, and people some return to the office, I think it's very, yeah. earlier about the price line, I think it's, you know, we had a launch this, you know, this week, extraction going on in real time. However, you can come up Well, I mean, you know, and you can have very secure That's going to be interesting I mean, who knows the, you know, We get some CUBE hosts remote. I got to got my phone number in that list. Thank you guys so much. thank you for joining
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Mandy Dhaliwal & Ed Macosky, Boomi | AWS re:Invent 2021
>>Welcome back to the cubes. Continuing coverage of AWS reinvent 2021 live from Las Vegas. I'm Lisa Martin. We have to set two live sets here with the cube two remote sets over 100 guests on the program for three and a half days talking about the next decade and cloud innovation. And I have two alumni back with me. Please. Welcome back, Mandy Dolly, while the CMO of Boomi and ed. Makowski the head of product at Boomi guys. It's so great to see you. Great to see you, Lisa, thank you in person zoom. Incredible. So in the time, since it's been, since I've seen you, booty is a verb. You, I can see your cheeks bursting. Yeah. Just >>Boom, yet go, boom. It go. Boom. Yet, >>Talk to me about what, what that means, because this is something that you discovered through customers during the pandemic. >>Absolutely. And really it's a Testament to the platform that's been built and the experience of 18,000 customers, a hundred thousand community members, anytime there's disparate data. And it needs to be connected in a way that's secure, reliable performance. And it just works that confidence and trust our customers are telling us that they just Boomi it. And so we figured it was a rally cry. And as a marketing team, it was handed to us. We didn't have to push a Boulder up hill. Our customers are, are just booming it. And so our rally cry to the market is take advantage of the experience of those that have come before you and go build what you need to. It works, >>Period. It works well as the chief marketing officer, there's probably nothing better, nothing better than the validating voice of the customer, right? That's the most honest that you're going to get, but having a customer create the verb for you, there's going to be nothing that prepares you for that. Nothing like it, but also how great does that make it when you're having conversations with prospective customers or even partners that there's that confidence and that trust that your 18,000 plus now customer's house right in >>Lummi right. And adding what? Eight a day. Yeah. Every day we're adding eight new customers. >>Thank you customers a day. The Boomi versus what? A hundred thousand strong now. Yes. >>In two years we built that. Is that right? Yes. >>Wow. Oh my goodness. During the >>Pandemic, the momentum is incredible. Yeah. It's >>Incredible. >>Then you're on your growth from a usage perspective. So yeah, we're skyrocketing >>Use the most need like, uh, you know, neck braces from whiplash going so fast. >>Oh, we're ready. >>Good. I know, I know you are. So talk to me about, you know, we've seen such change in the last 22 months, massive acceleration to the cloud digital transformation. We're now seeing every company has to be a data company to survive and actually to be competitive, to be a competitor. But one of the things that used to be okay back in the day was, you know, these, uh, experiences that weren't integrated, like when you went to well, like when I was back in college and I would go in and you would pay for this class and that cause everything was disconnected and we didn't know what we didn't know. Now the integrated experience is table stakes for any organization. And talk to me about when you're talking with customers, where are they like across industries and going, we don't have a choice. We've got to be able to connect these experiences for our customers, for our employees and to be a comparator. >>Okay. Yeah. I mean, it used to be about for us application data integration, that sort of thing. That's where we were born. But particularly through the pandemic, it's become integrated experiences and automation. It's not just about moving data between systems, that sort of thing. It's about connecting with your end users, your employees, your customers, et cetera, like you were saying, and automating and using intelligence to continue automating those things faster. Because if, if you're not moving faster in today's world, you're, you're in peril. So, >>And that was one of the themes that we were actually talking about this morning during our kickoff that you're hearing is every company is a data company. And if they're not, they're not going to be around much longer many. Talk to me when you're talking with customers who have to really reckon with that and go, how do we connect these experiences? Because if we can't do that, then we're not going to be around. >>Yeah. The answer lies in the problems, right? There are real-world problems that need to be solved. We have a customer just north of here, a, a university. And, um, as they were bringing students back to campus, right, you're trying to deliver a connected campus experience. Well, how do you handle contact tracing, right. For COVID-19 that's a real modern day problem. Right? And so there you're able to now connect disparate data sources to go deliver on a way, an automated way to be able to handle that and provide safety to your students. Table-stakes oh, it is right. Digital identity management again in a university set setting critical. Right? So these things are now a part of our fabric of the way we live. The consumerization of tech has hit B2B. It's merging. Yeah. >>And it's good. There's definitely silver linings that have come out of the last 22 months. And I'm sure there will be a few more as we go through Omicron and whatever Greek letter is next in the alphabet, but don't want to hear we are at reinvent so much. There's always so much news at reinvent. Here we are. First 10th, 10th reinvent. You can't believe 10th reinvent. AWS is 15 years old brand new leader. And of course, yesterday ad starts the flood of announcements yesterday, today. Talk to me about what it's like to be part of that powerful AWS ecosystem from a partner perspective and how, how influential is Boomi and its customers and the Boomi verse in the direction that AWS goes in because there's so customer obsessed like you guys are >>Well, it was really exciting for us because we're a customer and a partner of AWS, right? We, we run our infrastructure on AWS. So we get to take advantage of all the new announcements that they make and all the cool stuff they bring to the table. So we're really excited for that. But also as all these things come up and customers want to take advantage of them, if they're creating different data, sets, different data silos or opportunity for automation around the business, we're right there for our customers and partners to go take advantage of that and quickly get these things up and running as they get released by AWS. So it's all very exciting. And we look forward to all these different announcements. >>One of the things also that I felt in the last day and a half, since everything really kicked off yesterday was the customer flywheel. AWS always talks about, we work backwards from the customer forwards. And that is a resounding theme that I'm hearing throughout all of the partners that I've talked about. They have a massive ecosystem. Boomi has a massive ecosystem to working with those partners, but also ensuring that, you know, at the end of the day, we're here to help customers resolve problems, problems that are here today, problems that are going to be here tomorrow. How do you help customers deal with Mandy with, with some of the challenges of today, when they say Mandy help us future-proof or integrations what we're doing going forward, what does that mean to Boomi? Yeah, >>I think for us, the way we approach it is you start with Boomi with a connectivity kind of problem, right? We're able to take disparate data silos and be able to connect and be able to create this backbone of connectivity. Once you have that, you can go build these workflows and these user engagement mechanisms to automate these processes and scale, right? So that's 0.1, we have a company called health bridge financial, right? They're a health tech company, financial services company. They are working towards, they run on AWS. They, they have, uh, a very, um, uh, secure, compliant infrastructure requirement, especially around HIPAA because they're dealing with healthcare, right? And they have needs to be able to integrate quickly and not a big budget to start with. They grew very quickly and Lummi powered their, their AWS ecosystem. So as our workloads grew on RDS, as well as SQS as three, we were able to go in and perform these HIPAA compliant integrations for them. So they could go provide reimbursement on medical spending claims for their end customers. So not only did we give them user engagement and an outstanding customer experience, we were able to help them grow as a business and be able to leverage the AWS ecosystem. That's a win, win, win across the board for all of us. >>That's one plus one equals three, for sure. Yep. One of the things too, that's interesting is, you know, when we see the plethora of AWS services, like I mentioned a minute ago, there's always so many announcements, but there's so much choice for customers, right? When you're talking ed with customers, Boomi customers that are looking for AWS services, tell me about some of those conversations. Can we help guide them along that journey? >>I mean, we help them from an architectural standpoint, as far as what services they should choose from AWS to integrate their different data sources within the AWS ecosystem and maybe to others, um, we've helped our customers going back a little bit to, to the future-proofing over the time we've at our platform, we've connected with our customers over 180,000 different data sources, including AWS and others, that as we continue to grow, our customers never need to upgrade. We're a cloud model, ourselves running an AWS. So they just get to keep taking advantage of that. Their business grows and evolves. And as AWS grows and evolves for them, and they're modernizing their infrastructure bringing in, in AWS, we continue to stay on the forefront with keeping connectivity and automation and integration options. >>And that's a massive advantage for customers in any industry, especially, I know one of the first things I thought of when the pandemic first struck and we saw this, you know, the rise of the pharma companies working on vaccine was Madrona. Madonna's a Boomi customer. If they are talk to me about some of the things that you've helped them facilitate, because there was that obviously that time where everyone's scattered, nobody could get onsite having a cloud native solution. Must've been a huge advantage. Yeah. Well getting us all back here, really >>Exactly. First and foremost, getting more people on board into their business to help go find the race for the cure. And then being able to connect that data right. That they were generating and really find a solution. So we had an integral role to play in that. That's definitely a feather in our cap. We're really proud of that. Um, again, right. It's it's about speed and agility and the way we're architected, we're a low code platform. We're not developer heavy. You can log in and go and start building right away. What, what used to take months now takes weeks. If not days, if you use the Boomi platform, those brittle code integrations no longer need to be a part of your day to day. >>And that probably was a major instrument in the survival of a lot of businesses in the very beginning when it was chaotic, right? And it was pivot, pivot, pivot, pivot, pivot, that, that, you know, one of the things we learned during the pandemic is that there is access to real-time data. Real-time integrations. Isn't a nice to have anymore. It's required. It's fundamental for employee experiences, customer experiences in every industry >>And banking. We've had several banks who were able to stand up and start taking PPP loans. Uh, they used to do this in person. They were able to take them within literally some of our banks within four days had the whole process built into it. >>Wow. And so from a differentiation perspective, how have your customer conversations changed? Obviously go Boomi. It is now is something that you do, you have t-shirts yet, by the way, they're coming. And can I get one? Yes, absolutely. Excellent. But talk to me about how those customer conversations have changed is, is what Boomi enables organizations is this snow at the C-suite the board level going? We've got to make sure that these data sources are connected because they're only gonna keep proliferating. >>Yeah, I think it's coming, right. We're not quite there yet, but as we're starting to get this groundswell at the integration developer level at the enterprise architect level, I think the C-suite especially is realizing the value of the delivery of this integrated experience now, right? These data fueled experiences are the differentiators for new business models. So transformation is something that's required. Obviously you need to modernize. We heard about that in the keynotes here at the conference, but now it's the innovation layer and that's where we're squarely focused is once you're able to connect this data and be able to modernize your systems, how do you go build new business models with innovation? That's where the C-suites leaning in with >>Us. Got it. And that's the opportunity is to really unlock the value of all this data and identify new products, new services, new target markets, and really that innovation kicks the door wide open on a competitor if you're focused on really becoming a data company, I think. Yeah, exactly. Yeah. What are some of the things that, that you're looking forward to as we, as we wrap up 2021 and let's cross our fingers, we're going into a much better 20, 22. What question for both of you and we'll start with you, what's next for Boomi? >>So we just recently laid out our hyper automation vision, right. And what hyper automation is, is adding intelligence, artificial intelligence, and machine learning to your automation to make you go faster and faster and help you with decisions that you may have been making over and over as an example, or any workflows you do as an employee. So there is this convergence of RPA and iPads that's happening in the market. And we're on the forefront of that around robotic process automation. And then bringing that, those types of things into our platform and just helping our customers automate more and more, because that's what they're looking for. That's what go Boomi. It's all about. They've integrated their stuff. We were taking the lead from our customers who are automating things. We had blue force tracking as an example, where in Amsterdam, they have security guards running around and, and, and using, um, wearable devices to track them on cameras. And that's not an application integration use case that's automation. So we're moving there, we're looking with our customers on how we can help them get faster and better and provide things like safety and that use case. So, >>And we're our customers in terms of, of embracing hyper automation. Because when we talk about, we know a lot of, uh, news around AI and, and model last day and a half, but when you think about kind of like, where are most organizations with from a maturation perspective, are they ready for hyper automation? >>I think they're ready for automation. They're learning about hyper automation. I think we're pushing the term further ahead. You know, we're, we're, we're on the forefront of that because industries are thinking, our customers are thinking about automation. They're thinking about AIML, we're introducing them to hyper automation and, and kind of explaining to them, you're doing this already. Think more along these lines, how can you drive your business forward with these? And they're embracing it really well. So >>Is that conversation elevating up to the board level yet? Is that a board level initiative or >>What it is? It's, it's a little more grassroots. I think that's, I was thinking that's where came from because the employees teams are solving problems. They're showcasing these things to their executives and saying, look at the cool stuff we're doing for the business. And the executives are now saying, well with this problem, can we now go boob? Can we Boomi it because they're there, they're starting to understand what we can do. Okay. >>That's awesome. Oh my goodness. Mandy, you've been the chief marketing officer for three over three years now. I can't believe the amount of change that you've seen, not just the last 22 months, but the last three years. What are you excited about as Boomi heads into 2022? I think, >>And new opportunities to get deeper and broader into the market. Our ownership changed as you know this past year. And, um, you know, we have a new leg on growth, if you will, right? And so whole new trajectory ahead of us, bigger brand building more pervasiveness or ease of use around our platform, right? We're available now in a pay as you go model on our website and on a $50 a month model or, uh, um, atmosphere go and then also on marketplace. So we're making the product and the platform more accessible to more people so they can begin on faster, build faster, and go solve these problems. So really democratizing integration is something that I'm very excited about. Democratizing integration, as well as more air cover, just to let people know that this technology exists. So it's really a marketer's dream >>And why they should go buy me it. Right. Exactly. You guys. It was great to have you on the program. Congratulations on the success on, on becoming a verb. That's pretty awesome. I'll look forward to my t-shirt. So I smelled flu and >>You got it. >>All right. For my guests. I'm Lisa Martin. You're watching the cube, the global leader in life tech coverage.
SUMMARY :
So in the time, since it's been, since I've seen you, booty is a verb. It go. And it needs to be connected in a way that's secure, reliable performance. That's the most honest that you're going to get, but having a customer create And adding what? Thank you customers a day. Is that right? During the Pandemic, the momentum is incredible. Then you're on your growth from a usage perspective. And talk to me about when you're talking with customers, intelligence to continue automating those things faster. And that was one of the themes that we were actually talking about this morning during our kickoff that you're hearing is every company is There are real-world problems that need to be solved. Talk to me about what it's like to be part of that powerful AWS and all the cool stuff they bring to the table. One of the things also that I felt in the last day and a half, since everything really kicked off yesterday was And they have needs to be able to integrate quickly One of the things too, that's interesting is, So they just get to keep taking advantage of that. If they are talk to me about some of the things that you've helped them facilitate, because there was that obviously that time where And then being able to connect that data right. And that probably was a major instrument in the survival of a lot of businesses in And banking. It is now is something that you do, you have t-shirts yet, by the way, We heard about that in the keynotes here And that's the opportunity is to really unlock the value of all this data and identify new is adding intelligence, artificial intelligence, and machine learning to your automation to make you And we're our customers in terms of, of embracing hyper automation. automation and, and kind of explaining to them, you're doing this already. And the executives are now saying, well with this problem, can we now go boob? I can't believe the amount of change that you've seen, not just the last 22 months, And new opportunities to get deeper and broader into the market. I'll look forward to my t-shirt. I'm Lisa Martin.
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