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Nancy Wang & Kate Watts | International Women's Day


 

>> Hello everyone. Welcome to theCUBE's coverage of International Women's Day. I'm John Furrier, host of theCUBE been profiling the leaders in the technology world, women in technology from developers to the boardroom, everything in between. We have two great guests promoting in from Malaysia. Nancy Wang is the general manager, also CUBE alumni from AWS Data Protection, and founder and board chair of Advancing Women in Tech, awit.org. And of course Kate Watts who's the executive director of Advancing Women in Tech.org. So it's awit.org. Nancy, Kate, thanks for coming all the way across remotely from Malaysia. >> Of course, we're coming to you as fast as our internet bandwidth will allow us. And you know, I'm just thrilled today that you get to see a whole nother aspect of my life, right? Because typically we talk about AWS, and here we're talking about a topic near and dear to my heart. >> Well, Nancy, I love the fact that you're spending a lot of time taking the empowerment to go out and help the industries and helping with the advancement of women in tech. Kate, the executive director it's a 501C3, it's nonprofit, dedicating to accelerating the careers of women in groups in tech. Can you talk about the organization? >> Yes, I can. So Advancing Women in Tech was founded in 2017 in order to fix some of the pathway problems that we're seeing on the rise to leadership in the industry. And so we specifically focus on supporting mid-level women in technical roles, get into higher positions. We do that in a few different ways through mentorship programs through building technical skills and by connecting people to a supportive community. So you have your peer network and then a vertical sort of relationships to help you navigate the next steps in your career. So to date we've served about 40,000 individuals globally and we're just looking to expand our reach and impact and be able to better support women in the industry. >> Nancy, talk about the creation, the origination story. How'd this all come together? Obviously the momentum, everyone in the industry's been focused on this for a long time. Where did AWIT come from? Advancing Women in Technology, that's the acronym. Advancing Women in Technology.org, where'd it come from? What's the origination story? >> Yeah, so AWIT really originated from this desire that I had, to Kate's point around, well if you look around right and you know, don't take my word for it, right? Look at stats, look at news reports, or just frankly go on your LinkedIn and see how many women in underrepresented groups are in senior technical leadership roles right out in the companies whose names we all know. And so that was my case back in 2016. And so when I first got the idea and back then I was actually at Google, just another large tech company in the valley, right? It was about how do we get more role models, how we get more, for example, women into leadership roles so they can bring up the next generation, right? And so this is actually part of a longer speech that I'm about to give on Wednesday and part of the US State Department speaker program. In fact, that's why Kate and I are here in Malaysia right now is working with over 200 women entrepreneurs from all over in Southeast Asia, including Malaysia Philippines, Vietnam, Borneo, you know, so many countries where having more women entrepreneurs can help raise the GDP right, and that fits within our overall mission of getting more women into top leadership roles in tech. >> You know, I was talking about Teresa Carlson she came on the program as well for this year this next season we're going to do. And she mentioned the decision between the US progress and international. And she's saying as much as it's still bad numbers, it's worse than outside the United States and needs to get better. Can you comment on the global aspect? You brought that up. I think it's super important to highlight that it's just not one area, it's a global evolution. >> Absolutely, so let me start, and I'd love to actually have Kate talk about our current programs and all of the international groups that we're working with. So as Teresa aptly mentioned there is so much work to be done not just outside the US and North Americas where typically tech nonprofits will focus, but rather if you think about the one to end model, right? For example when I was doing the product market fit workshop for the US State Department I had women dialing in from rice fields, right? So let me just pause there for a moment. They were holding their cell phones up near towers near trees just so that they can get a few minutes of time with me to do a workshop and how to accelerate their business. So if you don't call that the desire to propel oneself or accelerate oneself, not sure what is, right. And so it's really that passion that drove me to spend the next week and a half here working with local entrepreneurs working with policy makers so we can take advantage and really leverage that passion that people have, right? To accelerate more business globally. And so that's why, you know Kate will be leading our contingent with the United Nations Women Group, right? That is focused on women's economic empowerment because that's super important, right? One aspect can be sure, getting more directors, you know vice presidents into companies like Google and Amazon. But another is also how do you encourage more women around the world to start businesses, right? To reach economic and freedom independence, right? To overcome some of the maybe social barriers to becoming a leader in their own country. >> Yes, and if I think about our own programs and our model of being very intentional about supporting the learning development and skills of women and members of underrepresented groups we focused very much on providing global access to a number of our programs. For instance, our product management certification on Coursera or engineering management our upcoming women founders accelerator. We provide both access that you can get from anywhere. And then also very intentional programming that connects people into the networks to be able to further their networks and what they've learned through the skills online, so. >> Yeah, and something Kate just told me recently is these courses that Kate's mentioning, right? She was instrumental in working with the American Council on Education and so that our learners can actually get up to six college credits for taking these courses on product management engineering management, on cloud product management. And most recently we had our first organic one of our very first organic testimonials was from a woman's tech bootcamp in Nigeria, right? So if you think about the worldwide impact of these upskilling courses where frankly in the US we might take for granted right around the world as I mentioned, there are women dialing in from rice patties from other, you know, for example, outside the, you know corporate buildings in order to access this content. >> Can you think about the idea of, oh sorry, go ahead. >> Go ahead, no, go ahead Kate. >> I was going to say, if you can't see it, you can't become it. And so we are very intentional about ensuring that we have we're spotlighting the expertise of women and we are broadcasting that everywhere so that anybody coming up can gain the skills and the networks to be able to succeed in this industry. >> We'll make sure we get those links so we can promote them. Obviously we feel the same way getting the word out. I think a couple things I'd like to ask you guys cause I think you hit a great point. One is the economic advantage the numbers prove that diverse teams perform better number one, that's clear. So good point there. But I want to get your thoughts on the entrepreneurial equation. You mentioned founders and startups and there's also different makeups in different countries. It's not like the big corporations sometimes it's smaller business in certain areas the different cultures have different business sizes and business types. How do you guys see that factoring in outside the United States, say the big tech companies? Okay, yeah. The easy lower the access to get in education than stay with them, in other countries is it the same or is it more diverse in terms of business? >> So what really actually got us started with the US State Department was around our work with women founders. And I love for Kate to actually share her experience working with AWS startups in that capacity. But frankly, you know, we looked at the content and the mentor programs that were providing women who wanted to be executives, you know, quickly realize a lot of those same skills such as finding customers, right? Scaling your product and building channels can also apply to women founders, not just executives. And so early supporters of our efforts from firms such as Moderna up in Seattle, Emergence Ventures, Decibel Ventures in, you know, the Bay Area and a few others that we're working with right now. Right, they believed in the mission and really helped us scale out what is now our existing platform and offerings for women founders. >> Those are great firms by the way. And they also are very founder friendly and also understand the global workforce. I mean, that's a whole nother dimension. Okay, what's your reaction to all that? >> Yes, we have been very intentional about taking the product expertise and the learnings of women and in our network, we first worked with AWS startups to support the development of the curriculum for the recent accelerator for women founders that was held last spring. And so we're able to support 25 founders and also brought in the expertise of about 20 or 30 women from Advancing Women in Tech to be able to be the lead instructors and mentors for that. And so we have really realized that with this network and this individual sort of focus on product expertise building strong teams, we can take that information and bring it to folks everywhere. And so there is very much the intentionality of allowing founders allowing individuals to take the lessons and bring it to their individual circumstances and the cultures in which they are operating. But the product sense is a skill that we can support the development of and we're proud to do so. >> That's awesome. Nancy, I want to ask you some never really talk about data storage and AWS cloud greatness and goodness, here's different and you also work full-time at AWS and you're the founder or the chairman of this great organization. How do you balance both and do you get, they're getting behind you on this, Amazon is getting behind you on this. >> Well, as I say it's always easier to negotiate on the way in. But jokes aside, I have to say the leadership has been tremendously supportive. If you think about, for example, my leaders Wayne Duso who's also been on the show multiple times, Bill Vaas who's also been on the show multiple times, you know they're both founders and also operators entrepreneurs at heart. So they understand that it is important, right? For all of us, it's really incumbent on all of us who are in positions to do so, to create a pathway for more people to be in leadership roles for more people to be successful entrepreneurs. So, no, I mean if you just looked at LinkedIn they're always uploading my vote so they reach to more audiences. And frankly they're rooting for us back home in the US while we're in Malaysia this week. >> That's awesome. And I think that's a good culture to have that empowerment and I think that's very healthy. What's next for you guys? What's on the agenda? Take us through the activities. I know that you got a ton of things happening. You got your event out there, which is why you're out there. There's a bunch of other activities. I think you guys call it the Advancing Women in Tech week. >> Yes, this week we are having a week of programming that you can check out at Advancing Women in Tech.org. That is spotlighting the expertise of a number of women in our space. So it is three days of programming Tuesday, Wednesday and Thursday if you are in the US so the seventh through the ninth, but available globally. We are also going to be in New York next week for the event at the UN and are looking to continue to support our mentorship programs and also our work supporting women founders throughout the year. >> All right. I have to ask you guys if you don't mind get a little market data so you can share with us here at theCUBE. What are you hearing this year that's different in the conversation space around the topics, the interests? Obviously I've seen massive amounts of global acceleration around conversations, more video, things like this more stories are scaling, a lot more LinkedIn activity. It just seems like it's a lot different this year. Can you guys share any kind of current trends you're seeing relative to the conversations and topics being discussed across the the community? >> Well, I think from a needle moving perspective, right? I think due to the efforts of wonderful organizations including the Q for spotlighting all of these awesome women, right? Trailblazing women and the nonprofits the government entities that we work with there's definitely more emphasis on creating access and creating pathways. So that's probably one thing that you're seeing is more women, more investors posting about their activities. Number two, from a global trend perspective, right? The rise of women in security. I noticed that on your agenda today, you had Lena Smart who's a good friend of mine chief information security officer at MongoDB, right? She and I are actually quite involved in helping founders especially early stage founders in the security space. And so globally from a pure technical perspective, right? There's right more increasing regulations around data privacy, data sovereignty, right? For example, India's in a few weeks about to get their first data protection regulation there locally. So all of that is giving rise to yet another wave of opportunity and we want women founders uniquely positioned to take advantage of that opportunity. >> I love it. Kate, reaction to that? I mean founders, more pathways it sounds like a neural network, it sounds like AI enabled. >> Yes, and speaking of AI, with the rise of that we are also hearing from many community members the importance of continuing to build their skills upskill learn to be able to keep up with the latest trends. There's a lot of people wondering what does this mean for my own career? And so they're turning to organizations like Advancing Women in Tech to find communities to both learn the latest information, but also build their networks so that they are able to move forward regardless of what the industry does. >> I love the work you guys are doing. It's so impressive. I think the economic angle is new it's more amplified this year. It's always kind of been there and continues to be. What do you guys hope for by next year this time what do you hope to see different from a needle moving perspective, to use your word Nancy, for next year? What's the visual output in your mind? >> I want to see real effort made towards 50-50 representation in all tech leadership roles. And I'd like to see that happen by 2050. >> Kate, anything on your end? >> I love that. I'm going to go a little bit more touchy-feely. I want everybody in our space to understand that the skills that they build and that the networks they have carry with them regardless of wherever they go. And so to be able to really lean in and learn and continue to develop the career that you want to have. So whether that be at a large organization or within your own business, that you've got the potential to move forward on that within you. >> Nancy, Kate, thank you so much for your contribution. I'll give you the final word. Put a plug in for the organization. What are you guys looking for? Any kind of PSA you want to share with the folks watching? >> Absolutely, so if you're in a position to be a mentor, join as a mentor, right? Help elevate and accelerate the next generation of women leaders. If you're an investor help us invest in more women started companies, right? Women founded startups and lastly, if you are women looking to accelerate your career, come join our community. We have resources, we have mentors and who we have investors who are willing to come in on the ground floor and help you accelerate your business. >> Great work. Thank you so much for participating in our International Women's Day 23 program and we'd look to keep this going quarterly. We'll see you next year, next time. Thanks for coming on. Appreciate it. >> Thanks so much John. >> Thank you. >> Okay, women leaders here. >> Nancy: Thanks for having us >> All over the world, coming together for a great celebration but really highlighting the accomplishments, the pathways the investment, the mentoring, everything in between. It's theCUBE. Bring as much as we can. I'm John Furrier, your host. Thanks for watching.

Published Date : Mar 7 2023

SUMMARY :

in the technology world, that you get to see a whole nother aspect of time taking the empowerment to go on the rise to leadership in the industry. in the industry's been focused of the US State Department And she mentioned the decision and all of the international into the networks to be able to further in the US we might take for Can you think about the and the networks to be able The easy lower the access to get and the mentor programs Those are great firms by the way. and also brought in the or the chairman of this in the US while we're I know that you got a of programming that you can check I have to ask you guys if you don't mind founders in the security space. Kate, reaction to that? of continuing to build their skills I love the work you guys are doing. And I'd like to see that happen by 2050. and that the networks Any kind of PSA you want to and accelerate the next Thank you so much for participating All over the world,

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Shahid Ahmed, NTT | MWC Barcelona 2023


 

(inspirational music) >> theCUBE's live coverage is made possible by funding from Dell Technologies. Creating technologies that drive human progress. (uplifting electronic music) (crowd chattering in background) >> Hi everybody. We're back at the Fira in Barcelona. Winding up our four day wall-to-wall coverage of MWC23 theCUBE has been thrilled to cover the telco transformation. Dave Vellante with Dave Nicholson. Really excited to have NTT on. Shahid Ahmed is the Group EVP of New Ventures and Innovation at NTT in from Chicago. Welcome to Barcelona. Welcome to theCUBE. >> Thank you for having me over. >> So, really interesting title. You have, you know, people might not know NTT you know, huge Japan telco but a lot of other businesses, explain your business. >> So we do a lot of things. Most of us are known for our Docomo business in Japan. We have one of the largest wireless cellular carriers in the world. We serve most of Japan. Outside of Japan, we are B2B systems, integration, professional services company. So we offer managed services. We have data centers, we have undersea cables. We offer all kinds of outsourcing services. So we're a big company. >> So there's a narrative out there that says, you know, 5G, it's a lot of hype, not a lot of adoption. Nobody's ever going to make money at 5G. You have a different point of view, I understand. You're like leaning into 5G and you've actually got some traction there. Explain that. >> So 5G can be viewed from two lenses. One is just you and I using our cell phones and we get 5G coverage over it. And the other one is for businesses to use 5G, and we call that private 5G or enterprise grade 5G. Two very separate distinct things, but it is 5G in the end. Now the big debate here in Europe and US is how to monetize 5G. As a consumer, you and I are not going to pay extra for 5G. I mean, I haven't. I just expect the carrier to offer faster, cheaper services. And so would I pay extra? Not really. I just want a reliable network from my carrier. >> Paid up for the good camera though, didn't you? >> I did. (Dave and Dave laughing) >> I'm waiting for four cameras now. >> So the carriers are in this little bit of a pickle at the moment because they've just spent billions of dollars, not only on spectrum but the infrastructure needed to upgrade to 5G, yet nobody's willing to pay extra for that 5G service. >> Oh, right. >> So what do they do? And one idea is to look at enterprises, companies, industrial companies, manufacturing companies who want to build their own 5G networks to support their own use cases. And these use cases could be anything from automating the surveyor belt to cameras with 5G in it to AGVs. These are little carts running around warehouses picking up products and goods, but they have to be connected all the time. Wifi doesn't work all the time there. And so those businesses are willing to pay for 5G. So your question is, is there a business case for 5G? Yes. I don't think it's in the consumer side. I think it's in the business side. And that's where NTT is finding success. >> So you said, you know, how they going to make money, right? You very well described the telco dilemma. We heard earlier this week, you know, well, we could tax the OTT vendors, like Netflix of course shot back and said, "Well, we spent a lot of money on content. We're driving a lot of value. Why don't you help us pay for the content development?" Which is incredibly expensive. I think I heard we're going to tax the developers for API calls on the network. I'm not sure how well that's going to work out. Look at Twitter, you know, we'll see. And then yeah, there's the B2B piece. What's your take on, we heard the Orange CEO say, "We need help." You know, maybe implying we're going to tax the OTT vendors, but we're for net neutrality, which seems like it's completely counter-posed. What's your take on, you know, fair share in the network? >> Look, we've seen this debate unfold in the US for the last 10 years. >> Yeah. >> Tom Wheeler, the FCC chairman started that debate and he made great progress and open internet and net neutrality. The thing is that if you create a lane, a tollway, where some companies have to pay toll and others don't have to, you create an environment where the innovation could be stifled. Content providers may not appear on the scene anymore. And with everything happening around AI, we may see that backfire. So creating a toll for rich companies to be able to pay that toll and get on a faster speed internet, that may work some places may backfire in others. >> It's, you know, you're bringing up a great point. It's one of those sort of unintended consequences. You got to be be careful because the little guy gets crushed in that environment, and then what? Right? Then you stifle innovation. So, okay, so you're a fan of net neutrality. You think the balance that the US model, for a change, maybe the US got it right instead of like GDPR, who sort of informed the US on privacy, maybe the opposite on net neutrality. >> I think so. I mean, look, the way the US, particularly the FCC and the FTC has mandated these rules and regulation. I think it's a nice balance. FTC is all looking at big tech at the moment, but- >> Lena Khan wants to break up big tech. I mean for, you know, you big tech, boom, break 'em up, right? So, but that's, you know- >> That's a whole different story. >> Yeah. Right. We could talk about that too, if you want. >> Right. But I think that we have a balanced approach, a measured approach. Asking the content providers or the developers to pay for your innovative creative application that's on your phone, you know, that's asking for too much in my opinion. >> You know, I think you're right though. Government did do a good job with net neutrality in the US and, I mean, I'm just going to go my high horse for a second, so forgive me. >> Go for it. >> Market forces have always done a better job at adjudicating, you know, competition. Now, if a company's a monopoly, in my view they should be, you know, regulated, or at least penalized. Yeah, but generally speaking, you know the attack on big tech, I think is perhaps misplaced. I sat through, and the reason it's relevant to Mobile World Congress or MWC, is I sat through a Nokia presentation this week and they were talking about Bell Labs when United States broke up, you know, the US telcos, >> Yeah. >> Bell Labs was a gem in the US and now it's owned by Nokia. >> Yeah. >> Right? And so you got to be careful about, you know what you wish for with breaking up big tech. You got AI, you've got, you know, competition with China- >> Yeah, but the upside to breaking up Ma Bell was not just the baby Bells and maybe the stranded orphan asset of Bell Labs, but I would argue it led to innovation. I'm old enough to remember- >> I would say it made the US less competitive. >> I know. >> You were in junior high school, but I remember as an adult, having a rotary dial phone and having to pay for that access, and there was no such- >> Yeah, but they all came back together. The baby Bells are all, they got all acquired. And the cable company, it was no different. So I don't know, do you have a perspective of this? Because you know this better than I do. >> Well, I think look at Nokia, just they announced a whole new branding strategy and new brand. >> I like the brand. >> Yeah. And- >> It looks cool. >> But guess what? It's B2B oriented. >> (laughs) Yeah. >> It's no longer consumer, >> Right, yeah. >> because they felt that Nokia brand phone was sort of misleading towards a lot of business to business work that they do. And so they've oriented themselves to B2B. Look, my point is, the carriers and the service providers, network operators, and look, I'm a network operator, too, in Japan. We need to innovate ourselves. Nobody's stopping us from coming up with a content strategy. Nobody's stopping a carrier from building a interesting, new, over-the-top app. In fact, we have better control over that because we are closer to the customer. We need to innovate, we need to be more creative. I don't think taxing the little developer that's building a very innovative application is going to help in the long run. >> NTT Japan, what do they have a content play? I, sorry, I'm not familiar with it. Are they strong in content, or competitive like Netflix-like, or? >> We have relationships with them, and you remember i-mode? >> Yeah. Oh yeah, sure. >> Remember in the old days. I mean, that was a big hit. >> Yeah, yeah, you're right. >> Right? I mean, that was actually the original app marketplace. >> Right. >> And the application store. So, of course we've evolved from that and we should, and this is an evolution and we should look at it more positively instead of looking at ways to regulate it. We should let it prosper and let it see where- >> But why do you think that telcos generally have failed at content? I mean, AT&T is sort of the exception that proves the rule. I mean, they got some great properties, obviously, CNN and HBO, but generally it's viewed as a challenging asset and others have had to diversify or, you know, sell the assets. Why do you think that telcos have had such trouble there? >> Well, Comcast owns also a lot of content. >> Yeah. Yeah, absolutely. >> And I think, I think that is definitely a strategy that should be explored here in Europe. And I think that has been underexplored. I, in my opinion, I believe that every large carrier must have some sort of content strategy at some point, or else you are a pipe. >> Yeah. You lose touch with a customer. >> Yeah. And by the way, being a dump pipe is okay. >> No, it's a lucrative business. >> It's a good business. You just have to focus. And if you start to do a lot of ancillary things around it then you start to see the margins erode. But if you just focus on being a pipe, I think that's a very good business and it's very lucrative. Everybody wants bandwidth. There's insatiable demand for bandwidth all the time. >> Enjoy the monopoly, I say. >> Yeah, well, capital is like an organism in and of itself. It's going to seek a place where it can insert itself and grow. Do you think that the questions around fair share right now are having people wait in the wings to see what's going to happen? Because especially if I'm on the small end of creating content, creating services, and there's possibly a death blow to my fixed costs that could be coming down the line, I'm going to hold back and wait. Do you think that the answer is let's solve this sooner than later? What are your thoughts? >> I think in Europe the opinion has been always to go after the big tech. I mean, we've seen a lot of moves either through antitrust, or other means. >> Or the guillotine! >> That's right. (all chuckle) A guillotine. Yes. And I've heard those directly. I think, look, in the end, EU has to decide what's right for their constituents, the countries they operate, and the economy. Frankly, with where the economy is, you got recession, inflation pressures, a war, and who knows what else might come down the pipe. I would be very careful in messing with this equilibrium in this economy. Until at least we have gone through this inflation and recessionary pressure and see what happens. >> I, again, I think I come back to markets, ultimately, will adjudicate. I think what we're seeing with chatGPT is like a Netscape moment in some ways. And I can't predict what's going to happen, but I can predict that it's going to change the world. And there's going to be new disruptors that come about. That just, I don't think Amazon, Google, Facebook, Apple are going to rule the world forever. They're just, I guarantee they're not, you know. They'll make it through. But there's going to be some new companies. I think it might be open AI, might not be. Give us a plug for NTT at the show. What do you guys got going here? Really appreciate you coming on. >> Thank you. So, you know, we're showing off our private 5G network for enterprises, for businesses. We see this as a huge opportunities. If you look around here you've got Rohde & Schwarz, that's the industrial company. You got Airbus here. All the big industrial companies are here. Automotive companies and private 5G. 5G inside a factory, inside a hospital, a warehouse, a mining operation. That's where the dollars are. >> Is it a meaningful business for you today? >> It is. We just started this business only a couple of years ago. We're seeing amazing growth and I think there's a lot of good opportunities there. >> Shahid Ahmed, thanks so much for coming to theCUBE. It was great to have you. Really a pleasure. >> Thanks for having me over. Great questions. >> Oh, you're welcome. All right. For David Nicholson, Dave Vellante. We'll be back, right after this short break, from the Fira in Barcelona, MWC23. You're watching theCUBE. (uplifting electronic music)

Published Date : Mar 2 2023

SUMMARY :

that drive human progress. Shahid Ahmed is the Group EVP You have, you know, We have one of the largest there that says, you know, I just expect the carrier to I did. So the carriers are in but they have to be We heard earlier this week, you know, in the US for the last 10 years. appear on the scene anymore. You got to be be careful because I mean, look, the way the I mean for, you know, you We could talk about that too, if you want. or the developers to pay and, I mean, I'm just going to at adjudicating, you know, competition. US and now it's owned by Nokia. And so you got to be Yeah, but the upside the US less competitive. And the cable company, Well, I think look at Nokia, just But guess what? and the service providers, I, sorry, I'm not familiar with it. Remember in the old days. I mean, that was actually And the application store. I mean, AT&T is sort of the also a lot of content. And I think that has been underexplored. And if you start to do a lot that could be coming down the line, I think in Europe the and the economy. And there's going to be new that's the industrial company. and I think there's a lot much for coming to theCUBE. Thanks for having me over. from the Fira in Barcelona, MWC23.

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Show Wrap | CloudNativeSecurityCon 23


 

>> Hey everyone. Welcome back to theCUBE's coverage day two of CloudNative Security CON 23. Lisa Martin here in studio in Palo Alto with John Furrier. John, we've had some great conversations. I've had a global event. This was a global event. We had Germany on yesterday. We had the Boston Studio. We had folks on the ground in Seattle. Lot of great conversations, a lot of great momentum at this event. What is your number one takeaway with this inaugural event? >> Well, first of all, our coverage with our CUBE alumni experts coming in remotely this remote event for us, I think this event as an inaugural event stood out because one, it was done very carefully and methodically from the CNCF. I think they didn't want to overplay their hand relative to breaking out from CUBE CON So Kubernetes success and CloudNative development has been such a success and that event and ecosystem is booming, right? So that's the big story is they have the breakout event and the question was, was it a good call? Was it successful? Was it going to, would the dog hunt as they say, in this case, I think the big takeaway is that it was successful by all measures. One, people enthusiastic and confident that this has the ability to stand on its own and still contribute without taking away from the benefits and growth of Kubernetes CUBE CON and CloudNative console. So that was the key. Hallway conversations, the sessions all curated and developed properly to be different and focused for that reason. So I think the big takeaway is that the CNCF did a good job on how they rolled this out. Again, it was very intimate event small reminds me of first CUBE CON in Seattle, kind of let's test it out. Let's see how it goes. Again, clearly it was people successful and they understood why they're doing it. And as we commented out in our earlier segments this is not something new. Amazon Web Services has re:Invent and re:Inforce So a lot of parallels there. I see there. So I think good call. CNCF did the right thing. I think this has legs. And then as Dave pointed out, Dave Vellante, on our last keynote analysis was the business model of the hackers is better than the business model of the industry. They're making more money, it costs less so, you know, they're playing offense and the industry playing defense. That has to change. And as Dave pointed out we have to make the cost of hacking and breaches and cybersecurity higher so that the business model crashes. And I think that's the strategic imperative. So I think the combination of the realities of the market globally and open source has to go faster. It's good to kind of decouple and be highly cohesive in the focus. So to me that's the big takeaway. And then the other one is, is that there's a lot more security problems still unresolved. The emphasis on developers productivity is at risk here, if not solved. You saw supply chain software, again, front and center and then down in the weeds outside of Kubernetes, things like BIND and DNS were brought up. You're seeing the Linux kernel. Really important things got to be paid attention to. So I think very good call, very good focus. >> I would love if for us to be able to, as the months go on talk to some of the practitioners that actually got to attend. There were 72 sessions, that's a lot of content for a small event. Obviously to your point, very well curated. We did hear from some folks yesterday who were just excited to get the community back together in person. To your point, having this dedicated focus on CloudNativesecurity is incredibly important. You talked about, you know, the offense defense, the fact that right now the industry needs to be able to pivot from being on defense to being on offense. This is a challenging thing because it is so lucrative for hackers. But this seems to be from what we've heard in the last couple days, the right community with the right focus to be able to make that pivot. >> Yeah, and I think if you look at the success of Kubernetes, 'cause again we were there at theCUBE first one CUBE CON, the end user stories really drove end user participation. Drove the birth of Kubernetes. Left some of these CloudNative early adopters early pioneers that were using cloud hyperscale really set the table for CloudNative CON. I think you're seeing that here with this CloudNative SecurityCON where I think we're see a lot more end user stories because of the security, the hairs on fire as we heard from Madrona Ventures, you know, as they as an investor you have a lot of use cases out there where customers are leaning in with getting the rolling up their sleeves, working with open source. This has to be the driver. So I'm expecting to see the next level of SecurityCON to be end user focused. Much more than vendor focused. Where CUBECON was very end user focused and then attracted all the vendors in that grew the industry. I expect the similar pattern here where end user action will be very high at the beginning and that will essentially be the rising tide for the vendors to be then participating. So I expect almost a similar trajectory to CUBECON. >> That's a good path that it needs to all be about all the end users. One of the things I'm curious if what you heard was what are some of the key factors that are going to move CloudNative Security forward? What did you hear the last two days? >> I heard that there's a lot of security problems and no one wants to kind of brag about this but there's a lot of under the hood stuff that needs to get taken care of. So if automation scales, and we heard that from one of the startups we've just interviewed. If automation and scale continues to happen and with the business model of the hackers still booming, security has to be refactored quickly and there's going to be an opportunity structurally to use the cloud for that. So I think it's a good opportunity now to get dedicated focus on fixing things like the DNS stuff old school under the hood, plumbing, networking protocols. You're going to start to see this super cloud-like environment emerge where data's involved, everything's happening and so security has to be re imagined. And I think there's a do over opportunity for the security industry with CloudNative driving that. And I think this is the big thing that I see as an opportunity to, from a story standpoint from a coverage standpoint is that it's a do-over for security. >> One of the things that we heard yesterday is that there's a lot of it, it's a pretty high percentage of organizations that either don't have a SOCK or have a very primitive SOCK. Which kind of surprised me that at this day and age the risks are there. We talked about that today's focus and the keynote was a lot about the software supply chain and what's going on there. What did you hear in terms of the appetite for organizations through the voice of the practitioner to say, you know what guys, we got to get going because there's going to be the hackers are they're here. >> I didn't hear much about that in the coverage 'cause we weren't in the hallways. But from reading the tea leaves and talking to the folks on the ground, I think there's an implied like there's an unlimited money from customers. So it's a very robust from the data infrastructure stack building we cover with the angel investor Kane you're seeing data infrastructure's going to be part of the solution here 'cause data and security go hand in hand. So everyone's got basically checkbook wide open everyone wants to have the answer. And we commented that the co-founder of Palo Alto you had on our coverage yesterday was saying that you know, there's no real platform, there's a lot of tools out there. People will buy anything. So there's still a huge appetite and spend in security but the answer's not going to more tool sprawling. It's going to more platform auto, something that enables automation, fix some of the underlying mechanisms involved and fix it fast. So to me I think it's going to be a robust monetary opportunity because of the demand on the business side. So I don't see that changing at all and I think it's going to accelerate. >> It's a great point in terms of the demand for the business side because as we know as we said yesterday, the next Log4j is out there. It's not a matter of if this happens again it's when, it's the extent, it's how frequent we know that. So organizations all the way up to the board have to be concerned about brand reputation. Nobody wants to be the next big headline in terms of breaches and customer data being given to hackers and hackers making all this money on that. That has to go all the way up to the board and there needs to be alignment between the board and the executives at the organization in terms of how they're going to deal with security, and now. This is not a conversation that can wait. Yeah, I mean I think the five C's we talked about yesterday the culture of companies, the cloud is an enabler, you've got clusters of servers and capabilities, Kubernetes clusters, you've got code and you've got all kinds of, you know, things going on there. Each one has elements that are at risk for hacking, right? So that to me is something that's super important. I think that's why the focus on security's different and important, but it's not going to fork the main event. So that's why I think the spin out was, spinout, or the new event is a good call by the CNCF. >> One of the things today that struck me they're talking a lot about software supply chain and that's been in the headlines for quite a while now. And a stat that was shared this morning during the keynote just blew my brains that there was a 742% increase in the software supply chain attacks occurring over the last three years. It's during Covid times, that is a massive increase. The threat landscape is just growing so amorphously but organizations need to help dial that down because their success and the health of the individuals and the end users is at risk. Well, Covid is an environment where everyone's kind of working at home. So there was some disruption to infrastructure. Also, when you have change like that, there's opportunities for hackers, they'll arbitrage that big time. But I think general the landscape is changing. There's no perimeter anymore. It's CloudNative, this is where it is and people who are moving from old IT to CloudNative, they're at risk. That's why there's tons of ransomware. That's why there's tons of risk. There's just hygiene, from hygiene to architecture and like Nick said from Palo Alto, the co-founder, there's not a lot of architecture in security. So yeah, people have bulked up their security teams but you're going to start to see much more holistic thinking around redoing security. I think that's the opportunity to propel CloudNative, and I think you'll see a lot more coming out of this. >> Did you hear any specific information on some of the CloudNative projects going on that really excite you in terms of these are the right people going after the right challenges to solve in the right direction? >> Well I saw the sessions and what jumped out to me at the sessions was it's a lot of extensions of what we heard at CUBECON and I think what they want to do is take out the big items and break 'em out in security. Kubescape was one we just covered. They want to get more sandbox type stuff into the security side that's very security focused but also plays well with CUBECON. So we'll hear more about how this plays out when we're in Amsterdam coming up in April for CUBECON to hear how that ecosystem, because I think it'll be kind of a relief to kind of decouple security 'cause that gives more focus to the stakeholders in CUBECON. There's a lot of issues going on there and you know service meshes and whatnot. So it's a lot of good stuff happening. >> A lot of good stuff happening. One of the things that'll be great about CUBECON is that we always get the voice of the customer. We get vendors coming on with the voice of the customer talking about and you know in that case how they're using Kubernetes to drive the business forward. But it'll be great to be able to pull in some of the security conversations that spin out of CloudNative Security CON to understand how those end users are embracing the technology. You brought up I think Nir Zuk from Palo Alto Networks, one of the themes there when Dave and I did their Ignite event in December was, of 22, was really consolidation. There are so many tools out there that organizations have to wrap their heads around and they need to be able to have the right enablement content which this event probably delivered to figure out how do we consolidate security tools effectively, efficiently in a way that helps dial down our risk profile because the risks just seem to keep growing. >> Yeah, and I love the technical nature of all that and I think this is going to be the continued focus. Chris Aniszczyk who's the CTO listed like E and BPF we covered with Liz Rice is one of the most three important points of the conference and it's just, it's very nerdy and that's what's needed. I mean it's technical. And again, there's no real standards bodies anymore. The old days developers I think are super important to be the arbiters here. And again, what I love about the CNCF is that they're developer focused and we heard developer first even in security. So you know, this is a sea change and I think, you know, developers' choice will be the standards bodies. >> Lisa: Yeah, yeah. >> They decide the future. >> Yeah. >> And I think having the sandboxing and bringing this out will hopefully accelerate more developer choice and self-service. >> You've been talking about kind of putting the developers in the driver's seat as really being the key decision makers for a while. Did you hear information over the last couple of days that validates that? >> Yeah, absolutely. It's clearly the fact that they did this was one. The other one is, is that engineering teams and dev teams and script teams, they're blending together. It's not just separate silos and the ones that are changing their team dynamics, again, back to the culture are winning. And I think this has to happen. Security has to be embedded everywhere in making it frictionless and to provide kind of the guardrail so developers don't slow down. And I think where security has become a drag or an anchor or a blocker has been just configuration of how the organization's handling it. So I think when people recognize that the developers are in charge and they're should be driving the application development you got to make sure that's secure. And so that's always going to be friction and I think whoever does it, whoever unlocks that for the developer to go faster will win. >> Right. Oh, that's what I'm sure magic to a developer's ear is the ability to go faster and be able to focus on co-development in a secure fashion. What are some of the things that you're excited about for CUBECON. Here we are in February, 2023 and CUBECON is just around the corner in April. What are some of the things that you're excited about based on the groundswell momentum that this first inaugural CloudNative Security CON is generating from a community, a culture perspective? >> I think this year's going to be very interesting 'cause we have an economic challenge globally. There's all kinds of geopolitical things happening. I think there's going to be very entrepreneurial activity this year more than ever. I think you're going to see a lot more innovative projects ideas hitting the table. I think it's going to be a lot more entrepreneurial just because the cycle we're in. And also I think the acceleration of mainstream deployments of out of the CNCF's main event CUBECON will happen. You'll see a lot more successes, scale, more clarity on where the security holes are or aren't. Where the benefits are. I think containers and microservices are continuing to surge. I think the Cloud scale hyperscale as Amazon, Azure, Google will be more aggressive. I think AI will be a big theme this year. I think you can see how data is going to infect some of the innovation thinking. I'm really excited about the data infrastructure because it powers a lot of things in the Cloud. So I think the Amazon Web Services, Azure next level gen clouds will impact what happens in the CloudNative foundation. >> Did you have any conversations yesterday or today with respect to AI and security? Was that a focus of anybody's? Talk to me about that. >> Well, I didn't hear any sessions on AI but we saw some demos on stage. But they're teasing out that this is an augmentation to their mission, right? So I think a lot of people are looking at AI as, again, like I always said there's the naysayers who think it's kind of a gimmick or nothing to see here, and then some are just going to blown away. I think the people who are alpha geeks and the industry connect the dots and understand that AI is going to be an accelerant to a lot of heavy lifting that was either manual, you know, hard to do things that was boring or muck as they say. I think that's going to be where you'll see the AI stories where it's going to accelerate either ways to make security better or make developers more confident and productive. >> Or both. >> Yeah. So definitely AI will be part of it. Yeah, definitely. One of the things too that I'm wondering if, you know, we talk about CloudNative and the goal of it, the importance of it. Do you think that this event, in terms of what we were able to see, obviously being remote the event going on in Seattle, us being here in Palo Alto and Boston and guests on from Seattle and Germany and all over, did you hear the really the validation for why CloudNative Security why CloudNative is important for organizations whether it's a bank or a hospital or a retailer? Is that validation clear and present? >> Yeah, absolutely. I think it was implied. I don't think there was like anyone's trying to debate that. I think this conference was more of it's assumed and they were really trying to push the ability to make security less defensive, more offensive and more accelerated into the solving the problems with the businesses that are out there. So clearly the CloudNative community understands where the security challenges are and where they're emerging. So having a dedicated event will help address that. And they've got great co-chairs too that put it together. So I think that's very positive. >> Yeah. Do you think, is it possible, I mean, like you said several times today so eloquently the industry's on the defense when it comes to security and the hackers are on the offense. Is it really possible to make that switch or obviously get some balances. As technology advances and industry gets to take advantage of that, so do the hackers, is that balance achievable? >> Absolutely. I mean, I think totally achievable. The question's going to be what's the environment going to be like? And I remember as context to understanding whether it's viable or not, is to look at, just go back 13 years ago, I remember in 2010 Amazon was viewed as an unsecure environment. Everyone's saying, "Oh, the cloud is not secure." And I remember interviewing Steve Schmidt at AWS and we discussed specifically how Amazon Cloud was being leveraged by hackers. They made it more complex for the hackers. And he said, "This is just the beginning." It's kind of like barbed wire on a fence. It's yeah, you're not going to climb it so people can get over it. And so since then what's happened is the Cloud has become more secure than on premises for a lot of either you know, personnel reasons, culture reasons, not updating, you know, from patches to just being insecure to be more insecure. So that to me means that the flip the script can be flipped. >> Yeah. And I think with CloudNative they can build in automation and code to solve some of these problems and make it more complex for the hacker. >> Lisa: Yes. >> And increase the cost. >> Yeah, exactly. Make it more complex. Increase the cost. That'll be in interesting journey to follow. So John, here we are early February, 2023 theCUBE starting out strong as always. What year are we in, 12? Year 12? >> 13th year >> 13! What's next for theCUBE? What's coming up that excites you? >> Well, we're going to do a lot more events. We got the theCUBE in studio that I call theCUBE Center as kind of internal code word, but like, this is more about getting the word out that we can cover events remotely as events are starting to change with hybrid, digital is going to be a big part of that. So I think you're going to see a lot more CUBE on location. We're going to do, still do theCUBE and have theCUBE cover events from the studio to get deeper perspective because we can then bring people in remote through our our studio team. We can bring our CUBE alumni in. We have a corpus of content and experts to bring to table. So I think the coverage will be increased. The expertise and data will be flowing through theCUBE and so Cube Center, CUBE CUBE Studio. >> Lisa: Love it. >> Will be a integral part of our coverage. >> I love that. And we have such great conversations with guests in person, but also virtually, digitally as well. We still get the voices of the practitioners and the customers and the vendors and the partner ecosystem really kind of lauded loud and clear through theCUBE megaphone as I would say. >> And of course getting the clips out there, getting the highlights. >> Yeah. >> Getting more stories. No stories too small for theCUBE. We can make it easy to get the best content. >> The best content. John, it's been fun covering CloudNative security CON with you with you. And Dave and our guests, thank you so much for the opportunity and looking forward to the next event. >> John: All right. We'll see you at Amsterdam. >> Yeah, I'll be there. We want to thank you so much for watching TheCUBES's two day coverage of CloudNative Security CON 23. We're live in Palo Alto. You are live wherever you are and we appreciate your time and your view of this event. For John Furrier, Dave Vellante, I'm Lisa Martin. Thanks for watching guys. We'll see you at the next show.

Published Date : Feb 3 2023

SUMMARY :

We had folks on the ground in Seattle. and be highly cohesive in the focus. that right now the because of the security, the hairs on fire One of the things I'm and there's going to be an One of the things that and I think it's going to accelerate. and the executives at One of the things today that struck me at the sessions was One of the things that'll be great Yeah, and I love the And I think having the kind of putting the developers for the developer to go faster will win. the ability to go faster I think it's going to be Talk to me about that. I think that's going to be One of the things too that So clearly the CloudNative and the hackers are on the offense. So that to me means that the and make it more complex for the hacker. Increase the cost. and experts to bring to table. Will be a integral and the customers and the getting the highlights. get the best content. for the opportunity and looking We'll see you at Amsterdam. and we appreciate your time

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Opher Kahane, Sonoma Ventures | CloudNativeSecurityCon 23


 

(uplifting music) >> Hello, welcome back to theCUBE's coverage of CloudNativeSecurityCon, the inaugural event, in Seattle. I'm John Furrier, host of theCUBE, here in the Palo Alto Studios. We're calling it theCUBE Center. It's kind of like our Sports Center for tech. It's kind of remote coverage. We've been doing this now for a few years. We're going to amp it up this year as more events are remote, and happening all around the world. So, we're going to continue the coverage with this segment focusing on the data stack, entrepreneurial opportunities around all things security, and as, obviously, data's involved. And our next guest is a friend of theCUBE, and CUBE alumni from 2013, entrepreneur himself, turned, now, venture capitalist angel investor, with his own firm, Opher Kahane, Managing Director, Sonoma Ventures. Formerly the founder of Origami, sold to Intuit a few years back. Focusing now on having a lot of fun, angel investing on boards, focusing on data-driven applications, and stacks around that, and all the stuff going on in, really, in the wheelhouse for what's going on around security data. Opher, great to see you. Thanks for coming on. >> My pleasure. Great to be back. It's been a while. >> So you're kind of on Easy Street now. You did the entrepreneurial venture, you've worked hard. We were on together in 2013 when theCUBE just started. XCEL Partners had an event in Stanford, XCEL, and they had all the features there. We interviewed Satya Nadella, who was just a manager at Microsoft at that time, he was there. He's now the CEO of Microsoft. >> Yeah, he was. >> A lot's changed in nine years. But congratulations on your venture you sold, and you got an exit there, and now you're doing a lot of investments. I'd love to get your take, because this is really the biggest change I've seen in the past 12 years, around an inflection point around a lot of converging forces. Data, which, big data, 10 years ago, was a big part of your career, but now it's accelerated, with cloud scale. You're seeing people building scale on top of other clouds, and becoming their own cloud. You're seeing data being a big part of it. Cybersecurity kind of has not really changed much, but it's the most important thing everyone's talking about. So, developers are involved, data's involved, a lot of entrepreneurial opportunities. So I'd love to get your take on how you see the current situation, as it relates to what's gone on in the past five years or so. What's the big story? >> So, a lot of big stories, but I think a lot of it has to do with a promise of making value from data, whether it's for cybersecurity, for Fintech, for DevOps, for RevTech startups and companies. There's a lot of challenges in actually driving and monetizing the value from data with velocity. Historically, the challenge has been more around, "How do I store data at massive scale?" And then you had the big data infrastructure company, like Cloudera, and MapR, and others, deal with it from a scale perspective, from a storage perspective. Then you had a whole layer of companies that evolved to deal with, "How do I index massive scales of data, for quick querying, and federated access, et cetera?" But now that a lot of those underlying problems, if you will, have been solved, to a certain extent, although they're always being stretched, given the scale of data, and its utility is becoming more and more massive, in particular with AI use cases being very prominent right now, the next level is how to actually make value from the data. How do I manage the full lifecycle of data in complex environments, with complex organizations, complex use cases? And having seen this from the inside, with Origami Logic, as we dealt with a lot of large corporations, and post-acquisition by Intuit, and a lot of the startups I'm involved with, it's clear that we're now onto that next step. And you have fundamental new paradigms, such as data mesh, that attempt to address that complexity, and responsibly scaling access, and democratizing access in the value monetization from data, across large organizations. You have a slew of startups that are evolving to help the entire lifecycle of data, from the data engineering side of it, to the data analytics side of it, to the AI use cases side of it. And it feels like the early days, to a certain extent, of the revolution that we've seen in transition from traditional databases, to data warehouses, to cloud-based data processing, and big data. It feels like we're at the genesis of that next wave. And it's super, super exciting, for me at least, as someone who's sitting more in the coach seat, rather than being on the pitch, and building startups, helping folks as they go through those motions. >> So that's awesome. I want to get into some of these data infrastructure dynamics you mentioned, but before that, talk to the audience around what you're working on now. You've been a successful entrepreneur, you're focused on angel investing, so, super-early seed stage. What kind of deals are you looking at? What's interesting to you? What is Sonoma Ventures looking for, and what are some of the entrepreneurial dynamics that you're seeing right now, from a startup standpoint? >> Cool, so, at a macro level, this is a little bit of background of my history, because it shapes very heavily what it is that I'm looking at. So, I've been very fortunate with entrepreneurial career. I founded three startups. All three of them are successful. Final two were sold, the first one merged and went public. And my third career has been about data, moving data, passing data, processing data, generating insights from it. And, at this phase, I wanted to really evolve from just going and building startup number four, from going through the same motions again. A 10 year adventure, I'm a little bit too old for that, I guess. But the next best thing is to sit from a point whereby I can be more elevated in where I'm dealing with, and broaden the variety of startups I'm focused on, rather than just do your own thing, and just go very, very deep into it. Now, what specifically am I focused on at Sonoma Ventures? So, basically, looking at what I refer to as a data-driven application stack. Anything from the low-level data infrastructure and cloud infrastructure, that helps any persona in the data universe maximize value for data, from their particular point of view, for their particular role, whether it's data analysts, data scientists, data engineers, cloud engineers, DevOps folks, et cetera. All the way up to the application layer, in applications that are very data-heavy. And what are very typical data-heavy applications? FinTech, cyber, Web3, revenue technologies, and product and DevOps. So these are the areas we're focused on. I have almost 23 or 24 startups in the portfolio that span all these different areas. And this is in terms of the aperture. Now, typically, focus on pre-seed, seed. Sometimes a little bit later stage, but this is the primary focus. And it's really about partnering with entrepreneurs, and helping them make, if you will, original mistakes, avoid the mistakes I made. >> Yeah. >> And take it to the next level, whatever the milestone they're driving with. So I'm very, very hands-on with many of those startups. Now, what is it that's happening right now, initially, and why is it so exciting? So, on one hand, you have this scaling of data and its complexity, yet lagging value creation from it, across those different personas we've touched on. So that's one fundamental opportunity which is secular. The other one, which is more a cyclic situation, is the fact that we're going through a down cycle in tech, as is very evident in the public markets, and everything we're hearing about funding going slower and lower, terms shifting more into the hands of typical VCs versus entrepreneur-friendly market, and so on and so forth. And a very significant amount of layoffs. Now, when you combine these two trends together, you're observing a very interesting thing, that a lot of folks, really bright folks, who have sold a startup to a company, or have been in the guts of the large startup, or a large corporation, have, hands-on, experienced all those challenges we've spoken about earlier, in turf, maximizing value from data, irrespective of their role, in a specific angle, or vantage point they have on those challenges. So, for many of them, it's an opportunity to, "Now, let me now start a startup. I've been laid off, maybe, or my company's stock isn't doing as well as it used to, as a large corporation. Now I have an opportunity to actually go and take my entrepreneurial passion, and apply it to a product and experience as part of this larger company." >> Yeah. >> And you see a slew of folks who are emerging with these great ideas. So it's a very, very exciting period of time to innovate. >> It's interesting, a lot of people look at, I mean, I look at Snowflake as an example of a company that refactored data warehouses. They just basically took data warehouse, and put it on the cloud, and called it a data cloud. That, to me, was compelling. They didn't pay any CapEx. They rode Amazon's wave there. So, a similar thing going on with data. You mentioned this, and I see it as an enabling opportunity. So whether it's cybersecurity, FinTech, whatever vertical, you have an enablement. Now, you mentioned data infrastructure. It's a super exciting area, as there's so many stacks emerging. We got an analytics stack, there's real-time stacks, there's data lakes, AI stack, foundational models. So, you're seeing an explosion of stacks, different tools probably will emerge. So, how do you look at that, as a seasoned entrepreneur, now investor? Is that a good thing? Is that just more of the market? 'Cause it just seems like more and more kind of decomposed stacks targeted at use cases seems to be a trend. >> Yeah. >> And how do you vet that, is it? >> So it's a great observation, and if you take a step back and look at the evolution of technology over the last 30 years, maybe longer, you always see these cycles of expansion, fragmentation, contraction, expansion, contraction. Go decentralize, go centralize, go decentralize, go centralize, as manifested in different types of technology paradigms. From client server, to storage, to microservices, to et cetera, et cetera. So I think we're going through another big bang, to a certain extent, whereby end up with more specialized data stacks for specific use cases, as you need performance, the data models, the tooling to best adapt to the particular task at hand, and the particular personas at hand. As the needs of the data analysts are quite different from the needs of an NL engineer, it's quite different from the needs of the data engineer. And what happens is, when you end up with these siloed stacks, you end up with new fragmentation, and new gaps that need to be filled with a new layer of innovation. And I suspect that, in part, that's what we're seeing right now, in terms of the next wave of data innovation. Whether it's in a service of FinTech use cases, or cyber use cases, or other, is a set of tools that end up having to try and stitch together those elements and bridge between them. So I see that as a fantastic gap to innovate around. I see, also, a fundamental need in creating a common data language, and common data management processes and governance across those different personas, because ultimately, the same underlying data these folks need, albeit in different mediums, different access models, different velocities, et cetera, the subject matter, if you will, the underlying raw data, and some of the taxonomies right on top of it, do need to be consistent. So, once again, a great opportunity to innovate, whether it's about semantic layers, whether it's about data mesh, whether it's about CICD tools for data engineers, and so on and so forth. >> I got to ask you, first of all, I see you have a friend you brought into the interview. You have a dog in the background who made a little cameo appearance. And that's awesome. Sitting right next to you, making sure everything's going well. On the AI thing, 'cause I think that's the hot trend here. >> Yeah. >> You're starting to see, that ChatGPT's got everyone excited, because it's kind of that first time you see kind of next-gen functionality, large-language models, where you can bring data in, and it integrates well. So, to me, I think, connecting the dots, this kind of speaks to the beginning of what will be a trend of really blending of data stacks together, or blending of models. And so, as more data modeling emerges, you start to have this AI stack kind of situation, where you have things out there that you can compose. It's almost very developer-friendly, conceptually. This is kind of new, but kind of the same concept's been working on with Google and others. How do you see this emerging, as an investor? What are some of the things that you're excited about, around the ChatGPT kind of things that's happening? 'Cause it brings it mainstream. Again, a million downloads, fastest applications get a million downloads, even among all the successes. So it's obviously hit a nerve. People are talking about it. What's your take on that? >> Yeah, so, I think that's a great point, and clearly, it feels like an iPhone moment, right, to the industry, in this case, AI, and lots of applications. And I think there's, at a high level, probably three different layers of innovation. One is on top of those platforms. What use cases can one bring to the table that would drive on top of a ChatGPT-like service? Whereby, the startup, the company, can bring some unique datasets to infuse and add value on top of it, by custom-focusing it and purpose-building it for a particular use case or particular vertical. Whether it's applying it to customer service, in a particular vertical, applying it to, I don't know, marketing content creation, and so on and so forth. That's one category. And I do know that, as one of my startups is in Y Combinator, this season, winter '23, they're saying that a very large chunk of the YC companies in this cycle are about GPT use cases. So we'll see a flurry of that. The next layer, the one below that, is those who actually provide those platforms, whether it's ChatGPT, whatever will emerge from the partnership with Microsoft, and any competitive players that emerge from other startups, or from the big cloud providers, whether it's Facebook, if they ever get into this, and Google, which clearly will, as they need to, to survive around search. The third layer is the enabling layer. As you're going to have more and more of those different large-language models and use case running on top of it, the underlying layers, all the way down to cloud infrastructure, the data infrastructure, and the entire set of tools and systems, that take raw data, and massage it into useful, labeled, contextualized features and data to feed the models, the AI models, whether it's during training, or during inference stages, in production. Personally, my focus is more on the infrastructure than on the application use cases. And I believe that there's going to be a massive amount of innovation opportunity around that, to reach cost-effective, quality, fair models that are deployed easily and maintained easily, or at least with as little pain as possible, at scale. So there are startups that are dealing with it, in various areas. Some are about focusing on labeling automation, some about fairness, about, speaking about cyber, protecting models from threats through data and other issues with it, and so on and so forth. And I believe that this will be, too, a big driver for massive innovation, the infrastructure layer. >> Awesome, and I love how you mentioned the iPhone moment. I call it the browser moment, 'cause it felt that way for me, personally. >> Yep. >> But I think, from a business model standpoint, there is that iPhone shift. It's not the BlackBerry. It's a whole 'nother thing. And I like that. But I do have to ask you, because this is interesting. You mentioned iPhone. iPhone's mostly proprietary. So, in these machine learning foundational models, >> Yeah. >> you're starting to see proprietary hardware, bolt-on, acceleration, bundled together, for faster uptake. And now you got open source emerging, as two things. It's almost iPhone-Android situation happening. >> Yeah. >> So what's your view on that? Because there's pros and cons for either one. You're seeing a lot of these machine learning laws are very proprietary, but they work, and do you care, right? >> Yeah. >> And then you got open source, which is like, "Okay, let's get some upsource code, and let people verify it, and then build with that." Is it a balance? >> Yes, I think- >> Is it mutually exclusive? What's your view? >> I think it's going to be, markets will drive the proportion of both, and I think, for a certain use case, you'll end up with more proprietary offerings. With certain use cases, I guess the fundamental infrastructure for ChatGPT-like, let's say, large-language models and all the use cases running on top of it, that's likely going to be more platform-oriented and open source, and will allow innovation. Think of it as the equivalent of iPhone apps or Android apps running on top of those platforms, as in AI apps. So we'll have a lot of that. Now, when you start going a little bit more into the guts, the lower layers, then it's clear that, for performance reasons, in particular, for certain use cases, we'll end up with more proprietary offerings, whether it's advanced silicon, such as some of the silicon that emerged from entrepreneurs who have left Google, around TensorFlow, and all the silicon that powers that. You'll see a lot of innovation in that area as well. It hopefully intends to improve the cost efficiency of running large AI-oriented workloads, both in inference and in learning stages. >> I got to ask you, because this has come up a lot around Azure and Microsoft. Microsoft, pretty good move getting into the ChatGPT >> Yep. >> and the open AI, because I was talking to someone who's a hardcore Amazon developer, and they said, they swore they would never use Azure, right? One of those types. And they're spinning up Azure servers to get access to the API. So, the developers are flocking, as you mentioned. The YC class is all doing large data things, because you can now program with data, which is amazing, which is amazing. So, what's your take on, I know you got to be kind of neutral 'cause you're an investor, but you got, Amazon has to respond, Google, essentially, did all the work, so they have to have a solution. So, I'm expecting Google to have something very compelling, but Microsoft, right now, is going to just, might run the table on developers, this new wave of data developers. What's your take on the cloud responses to this? What's Amazon, what do you think AWS is going to do? What should Google be doing? What's your take? >> So, each of them is coming from a slightly different angle, of course. I'll say, Google, I think, has massive assets in the AI space, and their underlying cloud platform, I think, has been designed to support such complicated workloads, but they have yet to go as far as opening it up the same way ChatGPT is now in that Microsoft partnership, and Azure. Good question regarding Amazon. AWS has had a significant investment in AI-related infrastructure. Seeing it through my startups, through other lens as well. How will they respond to that higher layer, above and beyond the low level, if you will, AI-enabling apparatuses? How do they elevate to at least one or two layers above, and get to the same ChatGPT layer, good question. Is there an acquisition that will make sense for them to accelerate it, maybe. Is there an in-house development that they can reapply from a different domain towards that, possibly. But I do suspect we'll end up with acquisitions as the arms race around the next level of cloud wars emerges, and it's going to be no longer just about the basic tooling for basic cloud-based applications, and the infrastructure, and the cost management, but rather, faster time to deliver AI in data-heavy applications. Once again, each one of those cloud suppliers, their vendor is coming with different assets, and different pros and cons. All of them will need to just elevate the level of the fight, if you will, in this case, to the AI layer. >> It's going to be very interesting, the different stacks on the data infrastructure, like I mentioned, analytics, data lake, AI, all happening. It's going to be interesting to see how this turns into this AI cloud, like data clouds, data operating systems. So, super fascinating area. Opher, thank you for coming on and sharing your expertise with us. Great to see you, and congratulations on the work. I'll give you the final word here. Give a plugin for what you're looking for for startup seats, pre-seeds. What's the kind of profile that gets your attention, from a seed, pre-seed candidate or entrepreneur? >> Cool, first of all, it's my pleasure. Enjoy our chats, as always. Hopefully the next one's not going to be in nine years. As to what I'm looking for, ideally, smart data entrepreneurs, who have come from a particular domain problem, or problem domain, that they understand, they felt it in their own 10 fingers, or millions of neurons in their brains, and they figured out a way to solve it. Whether it's a data infrastructure play, a cloud infrastructure play, or a very, very smart application that takes advantage of data at scale. These are the things I'm looking for. >> One final, final question I have to ask you, because you're a seasoned entrepreneur, and now coach. What's different about the current entrepreneurial environment right now, vis-a-vis, the past decade? What's new? Is it different, highly accelerated? What advice do you give entrepreneurs out there who are putting together their plan? Obviously, a global resource pool now of engineering. It might not be yesterday's formula for success to putting a venture together to get to that product-market fit. What's new and different, and what's your advice to the folks out there about what's different about the current environment for being an entrepreneur? >> Fantastic, so I think it's a great question. So I think there's a few axes of difference, compared to, let's say, five years ago, 10 years ago, 15 years ago. First and foremost, given the amount of infrastructure out there, the amount of open-source technologies, amount of developer toolkits and frameworks, trying to develop an application, at least at the application layer, is much faster than ever. So, it's faster and cheaper, to the most part, unless you're building very fundamental, core, deep tech, where you still have a big technology challenge to deal with. And absent that, the challenge shifts more to how do you manage my resources, to product-market fit, how are you integrating the GTM lens, the go-to-market lens, as early as possible in the product-market fit cycle, such that you reach from pre-seed to seed, from seed to A, from A to B, with an optimal amount of velocity, and a minimal amount of resources. One big difference, specifically as of, let's say, beginning of this year, late last year, is that money is no longer free for entrepreneurs, which means that you need to operate and build startup in an environment with a lot more constraints. And in my mind, some of the best startups that have ever been built, and some of the big market-changing, generational-changing, if you will, technology startups, in their respective industry verticals, have actually emerged from these times. And these tend to be the smartest, best startups that emerge because they operate with a lot less money. Money is not as available for them, which means that they need to make tough decisions, and make verticals every day. What you don't need to do, you can kick the cow down the road. When you have plenty of money, and it cushions for a lot of mistakes, you don't have that cushion. And hopefully we'll end up with companies with a more agile, more, if you will, resilience, and better cultures in making those tough decisions that startups need to make every day. Which is why I'm super, super excited to see the next batch of amazing unicorns, true unicorns, not just valuation, market rising with the water type unicorns that emerged from this particular era, which we're in the beginning of. And very much enjoy working with entrepreneurs during this difficult time, the times we're in. >> The next 24 months will be the next wave, like you said, best time to do a company. Remember, Airbnb's pitch was, "We'll rent cots in apartments, and sell cereal." Boy, a lot of people passed on that deal, in that last down market, that turned out to be a game-changer. So the crazy ideas might not be that bad. So it's all about the entrepreneurs, and >> 100%. >> this is a big wave, and it's certainly happening. Opher, thank you for sharing. Obviously, data is going to change all the markets. Refactoring, security, FinTech, user experience, applications are going to be changed by data, data operating system. Thanks for coming on, and thanks for sharing. Appreciate it. >> My pleasure. Have a good one. >> Okay, more coverage for the CloudNativeSecurityCon inaugural event. Data will be the key for cybersecurity. theCUBE's coverage continues after this break. (uplifting music)

Published Date : Feb 2 2023

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and happening all around the world. Great to be back. He's now the CEO in the past five years or so. and a lot of the startups What kind of deals are you looking at? and broaden the variety of and apply it to a product and experience And you see a slew of folks and put it on the cloud, and new gaps that need to be filled You have a dog in the background but kind of the same and the entire set of tools and systems, I call it the browser moment, But I do have to ask you, And now you got open source and do you care, right? and then build with that." and all the use cases I got to ask you, because and the open AI, and it's going to be no longer What's the kind of profile These are the things I'm looking for. about the current environment and some of the big market-changing, So it's all about the entrepreneurs, and to change all the markets. Have a good one. for the CloudNativeSecurityCon

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Kashmira Patel & Tim Currie, Wipro | AWS re:Invent 2022


 

>>Good Morning Cloud community and welcome back to Fabulous Las Vegas, Nevada, where we are at AWS Reinvent. It is day four here on the Cube. I'm Savannah Peterson with Lisa Martin. You are looking fantastic. Day four, we've done 45 interviews. How are you feeling? Oh, >>Great. I can't believe it's day four. The cube will be producing over 100 interviews. >>Impressive. Right >>On this stage where there are two sets, and of course we have the set upstairs as well. It's amazing how much content we've created, how many great conversations we've had, right? And the excitement around AWS and the, and the community. >>Yeah. I feel like we've learned so much together. Love co-hosting with you, and so excited for our first conversation this morning with Wira. Welcome, Tim and Kashmira, welcome to the show. How you doing? You both look great for day four. Thank >>You. Yeah, we're doing good. Great. We're doing good. Ready to go. Day four, let's go. >>That's the spirit. That's exactly the energy we need here on the cube. So just in case someone in the audience is not familiar, tell us about Wipro. >>So Wipro is a global consulting company and we help transform our customers and their businesses. >>Transformation's been a super hot topic here at the show, quite frankly a big priority, especially with cost cutting and everything else that's going on. How, how do you do that? How do you help customers do that? Has >>Me run? So we, we, so we have our A strategy, which we call our full stride cloud strategy. So particularly from a cloud perspective here, obviously with aws, we have end to end client services. So from high end strategic consulting through customer journeys, technology implementation, all the way through to our managed services. So we help customers with the end to end journey, particularly as here we're talking about cloud, but also business transformation as well. And we have, you know, a whole host of technologies. So about a few years ago we made an announcement around a billion investment in cloud casual and that Yeah, absolutely. A cool billion and just a cool billion. Yeah. And that pocket >>Change. Exactly. >>Right. And that investment. Over the last few years, we've acquired a number of really exciting companies like Capco, which is a consulting company in the financial services space. We've acquired design companies, a company called Design it, looking at customer journeys and user experience, and then also technology companies called Rising, which looks after the whole SAP space. So we've kind of got the end to end solutions and technologies. And then we also invest in what we call Wipro Ventures. These are really innovative, exciting startups. We invest in those companies to really drive transformation. And the final thing that really brings the whole thing together is that we have decades of experience in engineering. That's kind of the heart of where we come from. So that experience all of that together really helps our clients to transform their business. And particularly as we're talking about cloud helps us to transform the cloud. Now what we are really hoping is that we can help our clients become what we call intelligent enterprises, and we are focusing more and more on customer outcomes and really helping them with those business outcomes. >>Yeah. It doesn't matter what we do if there isn't that business outcome. >>Yeah. That's what it's all about. I'm curious, Tim, to get your, as the America's cloud leader, one of the things that, that our boss, John Furrier, who is the co CEO of the Cube, was able to do every year, he gets to sit down with the head of AWS for a preview of reinvent, right? He's been doing this for 10 years now, and one of the things that Adam Olitsky said to him, this is something about a week or so ago, is CIOs and CEOs are not coming to me to talk about technology. They wanna talk about transformation. Sure, yeah. Business transformation, not an amorphous topic of digital transformation. Are you hearing the same? >>Absolutely. Right. So I think this is my seventh reinvent, right? And I think six, seven years ago, the majority of the conversations you would've had are about technology, right? Great technology, but kind of technology for it to solve it problems. You know, how do I, how do I migrate, how do I modernize, how do I use data? How do I make all this stuff happen? Right now it's about how do I drive new business opportunities, new revenue streams, how do I drive more efficiencies through the manufacturing 2.0 or what have you, right? Yeah. One really good example, like take, take medical devices, right? So like a connected defibrillator, right? Anytime you're building a, what they call an IOT device or a connected device, right? You have four competing an edge device in the space, an edge device, yeah. Right? You have four competing elements, right? >>You've got form factor, power, connectivity and intelligence, and all those things compete, right? I can have all the power if I want, if I can have something as biggest as a tape, right? You know, I can have satellite if I, it gets right off if I can plug it in somewhere. But when you're talking about an implanted defibrillator, right? That, that all competes. So you have an engineering problem, an engineering challenge that's based on a device, right? And then it's gotta connect to the cloud, right? So you have a lot of AWS services, I ot, core device shadowing, all sorts of things. That individual patient then, so, so there's the engineering challenge of, okay, I wanna build a device, I gotta prototype it, I gotta design it, I gotta build it at scale, I have to support it. Then you have a patient, right? Which is the end goal of the business is the patient care. >>They have a console at home that connects to that defibrillator via Bluetooth, let's say. And that's where you get your device updates, just like your laptop, right? You know, now push from where updates to your chest. Yes. Device, ot. It's like, okay, I'm just gonna do this every Thursday, right? So now you've very quickly move to a patient experience and that patient experience will very greatly, right? You know, based on age and exposure to technology and all other sorts of things, how diligent they are. Do they do the update every week Right. To their primary care provider? And then what we're, we're also hearing, okay, so like Kashmira mentioned, we, we can, we can have that design discussion, right? Yeah. We can have the engineering device discussion with our device, device lab. Then we can have our, you know, what's the, what's the patient experience, but then broader, what's the patient experience as they move, as we all do through a healthcare, that's a healthcare network, it's a provider network, it's a series of hospitals and providers. So what does that big picture and ecosystem look like? And it's, you haven't heard me mention server or data center or any of that stuff? No. Right? This is >>The most human anecdote we've had on >>Show. Fantastic. This >>Sidebar. Okay. I mean it great. Keep going. It's wonderful. And it's, and it's, it's fascinating because none of this happens or is possible without cloud and, and the type of services that AWS is, is releasing out into their, into their, into their, into the world, right? But it very quickly moves from technology to human. It very quickly moves from individual to ecosystem to to, to partner and culture and, you know, society, right? So, so these are the types of conversations we're having. I mean, this is kind of stuff that gets me outta bed in the morning. So it's great, right? It's great that, I love that. It's great that we've moved, we moved into that space. >>Well, it's, I mean the human element is so important. Every, every company has to be a data company. Hospitals, absolutely. Grocery stores, retailers, you name it. And what we're seeing is this, and we talk about data democratization all the time. Well, another thing that Adam Slosky told John Furrier is that the role of, of data analysts is gonna, is going to change, maybe go away or the, or the term because data needs to be everywhere. The doctors need the data. Absolutely. Every person in the organization needs to be able to analyze data to deliver outcomes. >>Yeah, absolutely. Yeah. And it's fundamental part of our strategies. And when we are looking at, you know, data is everywhere, you need to really think about how do you align to it. But we are looking at it from an industry perspective. So when we're looking at solutions for our clients, we're looking at how do we deliver data solutions for our bank? How do we deliver data solutions in healthcare? How do we deliver data solutions in various different industry? So >>Many different verticals that you're >>Touching. Yeah, all the different verticals. So that's, you know, we have like a four point strategy industry is the first one. So we have been really worked with a lot of clients around migrations and modernizations. What we're moving to now is really this industry play. So this week we've spent a lot of time with our energy and utilities clients and the AWS practice at banking and financial services, which is a very significant part of our business. Also cloud automotive. This is a really, really, you know, the fascinat, this is so exciting, but the fundamental part of that, it's very, is data, right? It's all hits on data. So it was really great to hear some of the announcements this week around the data piece announcements just for me, that's really exciting. Yeah. A couple of other things that when we're thinking about our overall focus and strategy is, you know, looking at business transformation is, as you mentioned, is the ecosystem. >>So how do we bring all this together? And it's really, we see ourselves as an ecosystem orchestrator, and we are really here to look at leveraging our relationship with the best partners. We've actually met 17 partners here this week and had client sessions with them. And that's, you know, working with the license of Snowflake and Data Break in the, in the data space, our long term partners like sap, ibm, VMware, and you know, and new partners like Con. And we are looking at how do we bring the best of this ecosystem orchestration so that to support those client business outcome. Sure. And then one final sort of pillar, sorry, is talent, right? So the biggest thing that everyone is thinking about and we all think about every single day is talent. So we've done two really exciting things this year. One has been around our own talent. >>So we've really looked at our own internal influences, people who are speaking to our clients every single day. Not so much the technology people, but the client people speaking to the client. And we've really raised the level of cloud fluency with these people so that they can really start to have that discussion. You know, and our clients, you know, they know this technology way better than us, you most of the time. And then secondly, we actually announced last week and, and you initiative, which we are calling skill skills, which is very well known to our AWS clients because AWS provide this skill, skill concept to their clients. But we are the first partner to do the skills. Skills Yeah. From a partnering perspective. And this is really gonna transform. So it's not just about training and enablement, it's actually about creating a journey for you to, you know, do your best work. >>Tim, what, how do you define cloud fluency? We were actually talking about it yesterday. Sure, sure. Yeah. And, and really kind of bringing that across an organization, but what, what does it take for an individual who may not be a technologist to become cloud fluent? >>Sure. Well, there's a couple, there's a couple angles to that, right? One is, one is how do you create cloud fluency for people who might already be technical, right? And that's, and that's, you know, I've spent over a decade with, you know, boutique disruptive consulting companies who live and die by whether they can attract and retain talent. And there's sort of four elements to that. It's, can you, can you show people they're gonna work on interesting stuff, right? Are they gonna be excited about what they do? Can you show that they're gonna expand their skill sets? Yep. Can you show them a career path? And you can, can you surround all of that with a supportive engineering first culture, right? That, you know, rewards for outcomes, but also creates this sort of community, right? Yeah. That's, that's one thing that sort of, you know, that that will be a natural entropy, people will be attracted to that. On the other side of it, as you create fluency, you kind of do it with the conversation that I just had, like around something like medical devices or something like the cloud car. When you just say, look, you start with something everybody already knows, right? We all know what patient care is like. We all know what autonomous vehicles is kind of like, right? And you work backwards from that and say, now here's, here's how all the pieces stitch together to create this end outcome for, for us and for our customers, for >>The, you know, I'm speaking my language, Tim. So I run a boutique consultancy, my talent go, I live and die on that. Quite frankly. It's everything, right? And, and it's so, wow, it's so important. I mean, in eliminating that churn at scale, how big is your team? Now I'm just thinking about this cause I'm sure you're, your talent retention has to be a challenge as well. Sure. >>So, so we have 25,000 woo professionals on aws trained on, you know, tech cloud technologies globally. Impressive. Yeah. And then we have, in terms of our go to market team, we've got 50 strong as well. Well, so we, these are people who are live and breathe aws, right? And speaking and working with the cloud. >>Let's hang out there a little bit. Tell us a little bit more about the partnership with aws. Cast me, >>Let's go to you. Yeah, so our partnership is, you know, it's 11 years strong. It's been an and a really, really great partnership's. >>How longs >>That's true. Yeah. >>No, is you, were, you're, you're like day ones there. That's Yeah. Real legacy it. >>Awesome. You know, this year excitingly, we actually won the APJ partner of dsi, partner of the year. Congratulations. >>Really casual. >>Yeah. Just like >>Married the lead there. Congratulations. >>Yeah. So that really is testament to how we're really knuckling down and working proactively to, to really support our clients. And, you know, the, the partnership is a really, really strong partnership. It's been there for many years with, you know, great solutions and engagement and many of the things I talked about in terms of our industry plays that we're driving. We've got a whole new set of competencies that we've launched, like a new energy competency this year. So we're focusing on industry and then also security, two new security competencies. And you know, what's really exciting on the security side, you saw the announcements around the security data lake, but we've been working over the last few months with Gary, me and his team, and actually are one of the first partners that are driving that initiative. So we're really proud to be part of that. So yeah. You know, and then there's a client engagement as well. So we have a dedicated team at AWS that works with our dedicated team. So we're supporting the client's needs day to day. >>Are you as customer obsessed as AWS is? Absolutely. I >>Figured so. Absolutely. Everything's about the customer. Nothing happens about >>That. Right? Well, you talked about outcomes, it's all about outcomes. >>Well, and I mean, quite literally going for the heart with the defibrillator analogy. No, I mean, you tell the customers at the heart of what you're doing, part of everything. Can't resist a good pun there. So as I warned you, we have a little challenge for you here on the cube. We're looking for your hot take your 32nd sound bite thought leadership. What's the biggest takeaway from the event and moving forward, looking into 2023? Tim, you're giving me that eye contact. I'm going to you first, >>Right? Okay, sure. Love to. So I don't know how hot a take it is, but I kind of see this transition as cloud, as the operating system, right? So, so let's take the, the what we call the cloud car project. We have the connected car. You know, a car is a durable good, and we all know, or there's been a lot of talk about the electric cars or the autonomous vehicles being like more of a computer than a vehicle, right? But a vehicle's supposed to last 10, 15, 20 years. Our laptops don't last 10, 15, 20 years. So there's this cell, there's this major challenge to say, how can I, how can I change the way the technology operates within the vehicle? So you see this transition to where instead of it being a car that, that has a computer, then it, the, the, the latest transition is to more of a computer that, that operates like a car. >>This new vehicle that's going to emerge is gonna be much like a cell phone, right? Where it, it traverses the world and depending on where it is, different things might be available, right? And, and how and how, how the actual technology, the software that is running will, will be, you know, sort of amorphous and move between different resources in the network on the car, everywhere else. And so that's a really different way of thinking about if, if we think about how quickly the Overton window, like what becomes normal, it changes over time. We're really getting to like a very fast movement of that into something like this vehicle's still gonna be something that we don't even maybe think of as a car anymore. Just the way that an iPhone isn't what we used to think of a phone at our >>Pocket computer. Yeah. What's in the mirror part? Great. >>That's kind my >>Take. Awesome. Right? Catch me man. >>Yeah, and I mean I, if I was to suggest that, you know, summarize it by simply, for me it's really focusing on industry solutions, delivering client outcomes, fundamentally underpinned by data security and sustainability. You know, I think Nailed it. >>Yeah. Knock it outta the park. Perfect little sound bite. That was fantastic. You both were a wonderful start to the day. Thank you so much for being here. Tim and Kashmir, absolute >>Pleasure. >>This is, this is a joy. We're gonna keep learning here on the cube. And thank all of you for tuning in to our fabulous AWS reinvent coverage here from Sin City with Lisa Martin. I'm Savannah Peterson and you are watching The Cube, the leader in high tech coverage.

Published Date : Dec 1 2022

SUMMARY :

How are you feeling? I can't believe it's day four. Impressive. And the excitement around AWS and the, How you doing? Ready to go. So just in case someone in the audience is not So Wipro is a global consulting company and we help transform How do you help customers do that? And we have, you know, a whole host of technologies. And the final thing that really brings Are you hearing the same? You have four competing an edge device in the space, So you have a lot of AWS services, I ot, core device shadowing, all sorts of things. And that's where you get your device updates, just like your laptop, right? This to, to partner and culture and, you know, society, right? is that the role of, of data analysts is gonna, is going to change, you know, data is everywhere, you need to really think about how do you align to it. So that's, you know, we have like a four point strategy industry So the biggest thing that everyone is thinking about and we all think about every You know, and our clients, you know, they know this technology way better than us, you most of the time. Tim, what, how do you define cloud fluency? And that's, and that's, you know, The, you know, I'm speaking my language, Tim. And then we have, in terms of our go to market team, we've got 50 strong as well. Tell us a little bit more about the partnership with aws. Yeah, so our partnership is, you know, it's 11 years strong. Yeah. That's Yeah. partner of the year. Married the lead there. And you know, Are you as customer obsessed as AWS is? Everything's about the customer. Well, you talked about outcomes, it's all about outcomes. Well, and I mean, quite literally going for the heart with the defibrillator analogy. So you see this transition to where instead you know, sort of amorphous and move between different resources in the network on the car, Great. Catch me man. Yeah, and I mean I, if I was to suggest that, you know, summarize it by simply, for me it's really focusing Thank you so much for being here. And thank all of you for tuning in to our fabulous AWS

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Satyen Sangani, Alation | Cube Conversation


 

(upbeat electronic music) >> As we've previously reported on theCUBE, Alation was an early pioneer in the data, data governance, and data management space, which is now rapidly evolving with the help of AI and machine learning, and to what's often referred to as data intelligence. Many companies, you know, they didn't make it through the last era of data. They failed to find the right product market fit or scale beyond their close circle of friends, or some ran out of money or got acquired. Alation is a company who did make it through, and has continued to attract investor support, even in a difficult market where tech IPOs have virtually dried up. Back with me on theCUBE is Satyen Sangani, who's the CEO and co-founder of Alation. Satyen, good to see you again. Thanks for coming on. >> Great to see you, Dave. It's always nice to be on theCUBE. >> Hey, so remind our audience why you started Alation 10 years ago, you and your co-founders, and what you're all about today. >> Alation's vision is to empower a curious and rational world, which sounds like a really, I think, presumptuous thing to say. But I think it's something that we really need, right? If you think about how people make decisions, often it's still with bias or ideology, and we think a lot of that happens because people are intimidated by data, or often don't know how to use it, or don't know how to think scientifically. And we, at the core, started Alation because we wanted to demystify data for people. We wanted to help people find the data they needed and allow them to use it and to understand it better. And all of those core consumption values around information were what led us to start the company, because we felt like the world of data could be a little easier to use and manage. >> Your founding premise was correct. I mean, just getting the technology to work was so hard, and as you well know, it takes seven to 10 years to actually start a company and get traction, let alone hit escape velocity. So as I said in the open, you continue to attract new investors. What's the funding news? Please share with us. >> So we're announcing that we raised 123 million from a cohort of investors led by Thoma Bravo, Sanabil Investments, and Costanoa. Databricks Ventures is a participant in that round, along with many of our other existing investors, which would also include Salesforce amongst others. And so, super excited to get the round done in this interesting market. We were able to do that because of the business performance, and it was an up round, and all of that's great and gives our employees and our customers the fuel they need to get the product that they want. >> So why the E Round? Explain that. >> So, we've been accelerating growth over the last five quarters since our Series D. We've basically increased our growth rate to almost double since the time we raised our last round. And from our perspective, the data intelligence market, which is the market that we think we have the opportunity to continue to be the leading platform in, is growing super fast. And when faced with the decision of decelerating growth in the face of what might be, what could be a challenging macroeconomic environment, and accelerating when we're seeing customers increase the size of their commitments, more new customers sign on than ever, our growth rates increasing. We and the board basically chose to take the latter approach and we sort of said, "Look, this is amazing time in this category. This is an amazing time in this company. It's time to invest and it's time to be aggressive when a lot of other folks are fearful, and a lot of other folks aren't seeing the traction that we're seeing in our business. >> Why do you think you're seeing that traction? I mean, we always talk about digital transformation, which was a buzzword before the pandemic, but now it's become a mandate. Is that why? Is it just more data related? Explain that if you could. >> I think there's this potentially, you know, somewhat confusing thing about data. There's a, maybe it's a dirty secret of data, which is there's the sense that if you have a lot of data, and you're using data really well, and you're producing a ton of data, that you might be good at managing it. And the reality of it is that as you have more people using data and as you produce more data, it just becomes more and more confusing because more and more people are trying to access the same information to answer different questions, and more workloads are produced, and more applications are produced. And so the idea of getting more data actually means that it's really hard to manage and it becomes harder to manage at scale. And so, what we're seeing is that with the advent of platforms like AWS, like Snowflake, like Databricks, and certainly with all of the different on-premise applications that are getting born every single day, we're just seeing that data is becoming really much more confusing, but being able to navigate it is so much more important because it's the lifeblood for any business to build differentiation and satisfy their customers. >> Yeah, so last time we talked, we talked about the volume and velocity bromide from the last decade, but we talked about value and how hard it is to get value. So that's really the issue is the need and desire for more organizations to get more value out of that data is actually a stronger tailwind than the headwinds that you're seeing in the macroeconomic environment. >> Right. Because I think in good times you need data in order to be able to capitalize off all the opportunities that you've got, but in bad times you've got to make hard choices. And when you need to make hard choices, how do you do that? Well, you've got to figure out what the right decisions are, and the best way to do that is to have a lot of data and a lot of people who understand that data to be able to capitalize on it and make better insights and better decisions. And so, you don't see that just, by the way, theoretically. In the last quarter, we've seen three companies that have had cost reductions and force reductions where they are increasing at the same time their investment with Alation. And it's because they need the insight in order to be able to navigate these challenging times. >> Well, congratulations on the up round. That's awesome. I got to ask you, what was it like doing a raise in this environment? I mean, sellers are in control in the public markets. Late stage SaaS companies, that had to be challenging. How did you go about this? What were the investor conversations like? >> It certainly was a challenging fundraise. And I would say even though our business is doing way better and we were able to attract evaluation that would put us in the top quartile of public companies were we trading as a public company, which we aspire to do at some point, it was challenging because there was a whole slew of investors who were basically sitting on their hands. I had one investor conversation where an investor said to me, "Look, we think you're a great business, but we have companies that are able to give us 2.5 liquidation preference, and that gives us 70%, 75% of our return day one. So we're just going to go do those companies that may have been previously overvalued, but are willing to give us these terms because they want to keep their face valuation." Other investors said, "Look, we'd really rather that you ran a lower growth plan but with a potentially lower burn plan. But we think the upside is really something that you can capitalize on." From our perspective, we were pretty clear about the plan that we wanted to run and didn't want to necessarily totally accommodate to the fashion of the current market. We've always run a historically efficient business. The company has not burned as much as many of the data peers that we've seen to grow to get to our scale, but our general view was, look, we've got a really clear plan. The board, and the company, and the management team know exactly what we'd like to do. We've got customers that know exactly what they want from us, so we really just have to go execute. And the luck is that we found investors who were willing to do that. Many investors, and we picked one in Thoma Bravo that we felt could be the best partner for the coming phase of the company. >> So I love that because you see the opportunity, you've had a very efficient business. You're punching above your weight in terms of your use of capital. So you don't want to veer off. You know your business better than anybody. You don't want to veer off that plan. The board's very supportive. I could see you, you hear it all the time, we're going to dial down the growth, dial up the EBIT, and that's what markets want today. So congratulations on sticking to your beliefs and your vision. How do you plan to use the funds? >> We are planning to invest in sales and marketing globally. So we've expanded in Asia-Pacific over the most recent year, and also in (indistinct) and we plan to continue to do that. We're going to continue to expand in public sector with fed. And so, you would see us basically just increase our presence globally in all of the markets that you might expect. In particular, you're going to see us lean in heavily to many of the partners Databricks invested alongside this particular round. But you would have seen previously that Snowflake was a fabulous, and has been a fabulous partner of ours, and we are going to continue to invest alongside these leading data platforms. What you would also expect to see from us, though, is a lot of investment in R&D. This is a really nascent category. It's a really, really hard space. People would call it a crowded market because there are a lot of players. I think from our perspective, our aspirations to be the leading data intelligence platform, platform being a really key word there because it's not like we can do it all ourselves. We have a lot of different use cases in data intelligence, things like data quality and data observability, things like data privacy and data access control. And we have some really great partners that we walk alongside in order to make the end customer successful. I think a lot of folks in this market think, "Oh, we can just be master of all. Sort of jack of all trades, master of none." That is not our strategy. Our strategy is to really focus on getting all our customers super successful, really focused on engagement and adoption, because the really hard thing with these platforms is to get people to use them, and that is not a problem Alation has had historically. >> You know, it's really interesting, Satyen, you talk about, I mean, Thoma Bravo, obviously, very savvy investors, deep pockets, they've been making some moves. Certainly we've seen that in cyber security and data. So you got some quasi patient capital there. But the interesting thing to me is that the previous Snowflake investment last year and now Databricks, a lot of people think of them as sort of battling it out, but my view is it's not a zero sum game, meaning, yes, there's overlap, but they're filling a lot of gaps in the marketplace, and I think there's room, there's so much opportunity, and there's such a large tam, that partnering with both is a really, really smart idea. I'll give you the last word. Going forward, what can we expect from Elation? >> Well, I think that's absolutely true, and I think that the biggest boogeyman with all of this is that people don't use data. And so, our ability to partner together is really just a function of making customers successful and continuing to do that. And if we can do that, all companies will grow. We ended up ultimately partnering with Databricks and deepening our partnership, really, 'cause we had one already, primarily because of the fact that we have over a hundred customers that are jointly using the products today. And so, it certainly made sense for us to continue to make that experience better 'cause customers are demanding it. From my perspective, we just have this massive opportunity. We have the ability and the insight to run a really efficient, very, very high growth business at scale. And we have this tremendous ability to get so many more companies and people to use data much more efficiently and much better. Which broadly is, I think, a way in which we can impact the world in a really positive way. And so that's a once in a lifetime opportunity for me and for the team. And we're just going to get after it. >> Well, it's been fun watching Alation over the years. I remember mid last decade talking about this thing called data lakes and how they became data swamps, and you were helping clean that up. And now, the next 10 years, and data's not going to be like the last, you know, simplifying things and and really democratizing data is the big theme. Satyen, thanks for making time to come back on theCUBE, and congratulations on the raise. >> Thank you, Dave. It's always great to see you. >> And thank you for watching this conversation with the CEO in theCUBE, your leader in enterprise and emerging tech coverage. (gentle electronic music)

Published Date : Nov 2 2022

SUMMARY :

and has continued to It's always nice to be on theCUBE. and what you're all about today. and allow them to use it and as you well know, it and our customers the fuel So why the E Round? We and the board basically chose Explain that if you could. and it becomes harder to manage at scale. for more organizations to get more value and the best way to do that that had to be challenging. And the luck is that we found investors sticking to your beliefs of the markets that you might expect. of gaps in the marketplace, and the insight to run a really efficient, and data's not going to be It's always great to see you. And thank you for

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Lital Asher Dotan & Ofer Gayer Final


 

(upbeat music) >> Hi, everyone. Welcome to theCUBE's presentation of the AWS Startup Showcase. This is season two, episode four of our ongoing series, where we're talking with exciting partners in the AWS ecosystem. This topic on this episode is cybersecurity. Detect and protect against threats. I have two guests here with me today from Hunters. Please welcome Lital Asher-Dotan, the CMO. And Ofer Gayer, the VP of product management. Thank you both so much for joining us today. >> Thank you for having us, Lisa. >> Our pleasure. Lital, let's go ahead and start with you. Give the audience an overview of Hunters. What does it do, when was it founded, what's the vision? All that good stuff. >> So Hunters was founded in 2018. Two co-founders coming out of Unit 8200 in the Israeli Defense Force. The founders and our people in engineering and R&D are mostly coming from both offensive cybersecurity as well as defensive threat hunting, advanced operations, or being able to see and response to advance attack. And with the knowledge that they came with, they wanted to enable security teams in organizations, not just those that are coming from, you know, military background but those that actually need to defend day in and day out against the growing cyber-attacks that are growing in sophistication, in the numbers of attacks. And we all know that every organization nowaday is being targeted, is it ransomware, more sophisticated attacks. So this thing has become a real challenge. And we all know those challenges that the industry is facing with talent scarcity, with lack of the knowledge and expertise needed to address this. So came in with this mindset of we want to bring our expertise into the field, build it into a platform, into a tool that will actually serve security teams in organizations around the world to defend against cyber attacks. So born and raised in Tel Aviv, became a global company. Recently raised a serious CO funding. Funded by the world's greatest VCs, from Stripes, Wild Ventures, supported by Snowflake data breaks and Microsoft M12, also as strategic partners. And we now have broad variety of customers from all industries around the world, from tech to retail to e-commerce to banks that we work closely with. So very exciting times. And we're very excited to share today how we work with AWS customers to support the environments. >> Yeah, we're going to unpack that. So really solid foundation the company was built on, only a few years ago. Lital was there, why a new approach? Was there a compelling event? Obviously, we've seen dramatic changes in the threat landscape in recent years. Ransomware becoming a, when it happens to us, not if. But any sort of compelling event that really led the founders to go, "Ah! This new approach, we got to go this direction." >> Absolutely. We've seen a tremendous shift of organizations from cloud adoption to adoption of more security tools. Both create a scenario which the toolsets that are currently being used by security organizations, the security teams are not efficient anymore. They cannot deal with the plethora of a variety of data. They cannot deal with the scale that is needed. And the security teams are really under a tremendous burden of tweaking tools that they have in their environment without too much of automation, with a lot of manual work processes. So we've seen a lot of points where the current technology is not supporting the people and the processes that need to support security operations. And with that, Ofer, and his product team kind of set a vision of what a new platform should come to replace and enhance what teams are using these days. >> Excellent. Ofer, that's a perfect segue to bring you into the conversation. Talk about that vision and some of those really key challenges and problems that Hunters is solving for organizations across any industry. >> Yeah. So as Lital mentioned, it was very rightful. The problem with the SIM space, that the space that we're disrupting is the well-known secret around is it's a broken space. There's a lot of competitors. There's a lot of vendors out there. It's one of the most mature, presumably mature markets in cybersecurity. But it seems like that every single customer and organization we talk to, they don't really like their existing solution. It doesn't really fit what they need. It's a very painful process and it's painful all across their workflow from the time they ingest the data. Everybody knows if you ever had a SIM solution or a SOC platform, just getting the data into your environment can take the most amount of your time, the lion's share of whatever your engineers are working on will go to getting the data into the system, and then keeping it there. It's this black hole that you have to keep feeding with more and more resources as you go along. It's an endless task with a lot of moving pieces, and it's very very painful before you even get a single moment of value of security use case from your product. That's a big, painful piece. What you then see is, once they set it up, their detection engineering is so far behind the curve because of all the different times of things they need to take care of. It used to be a limited attack surface. We all know the attack surface here today is enormous, especially when you talk about something like AWS, there's new services, new things all the time, more accounts, more things. It keeps moving a lot, and keeping track of that and having someone that can actually look into a new threat when it's released, look into a new attack surface, analyze it, deploying the detections in time, test and tweak, and all those things. Most organizations don't even how to start approaching this problem, and that's a big pain for them. When they finally get to investigating something, there lacks the context and the knowledge of how to investigate. They have very limited information coming to them and they go on this hunting chase of not hunting the attackers but hunting the data, looking for the bits and pieces they're missing to complete the picture. It's like this bad boss that gives you very little instructions or guidelines, and then you need to kind of try to figure out what is it that they asked, right? That's the same thing with trying to do triaging with very minimal context. You look at the IP and then you try to figure out, you look at the Hash, you look at all these different artifacts and you try to figure out yourself. You have very limited insights. And the worst is when you're under the gun, when there's a new emerging threat that happens like a Log4Shell, and now you're under the gun and the entire company's looking at you and saying, "Are we impacted? What's going on? What should we doing?" So from start to finish, it's a very painful process that impacts everybody in the security organization. A lot of cumbersome work with a lot of frustration. >> And it's companies in any industry, Ofer, don't have time. You talked about some of the time involved here in the lag. And there isn't time in the very dynamic threat landscape that customers are living in. Lital, question for you, is your primary target audience existing SIM customers? 'Cause Ofer mentioned the disruption of the SIM market. I'm just wanting to understand in terms of who you're targeting, what does that look like? >> Definitely looking for customers that have a SIM and don't like it, don't find that it helps them improve the security posture. We also have organizations that are young, emerging, have a lot of data, a lot of tech companies that have grown in the last 10, 15 years, or even five years. With Snowflake as a customer, they're booming. They have so much data that going the direction of traditional tools to aggregate the logs, cross-correlate them doesn't make any sense with the scale that they need. They need the cloud-based approach, SaaS approach that is capable of taking care of the environment. So we both cater to those organizations that we're shifting from on-prem to cloud and need visibility into those two environments and into those cloud natives. Born to the cloud don't want to even think of a traditional SIM. >> You mentioned Snowflake. We were just at Snowflake Summit a couple of months ago, I think that was. And tremendous company that massive growth, massive growth in data across the board though. So I'm curious, Ofer, if we go back to you, if we can dig into some of these data challenges. Obviously, data volume and variety, it's only going to continue to grow and proliferate and expand. Data in silos is still a problem. What are some of those main data challenges that Hunters helps customers to just eliminate? >> Definitely. So the data challenge starts with getting the right data in. The fact that you have so many different products across so many different environments and you need to try to get them in some location to try to use them for running your queries, your rules, your correlation. It's a big prompt. There's no unified standard for anyone, even if there was, you would have a lot of legacy things on-premises, as well as your AWS environment. You need to combine all these. You can keep things only on-prem. You can own... Mostly a lot of, most organizations are still in hybrid mode. They have, they're shifting most of their things to AWS. You still have a lot of things on-prem that they're going to shift in the next 3, 4, 5 years. So that hybrid approach is definitely a problem for gathering the data. And when they gather the data, a lot of the times their existing solutions are very cost prohibitive and scale prohibitive from pushing all the data in essential location. So they have these data silos. They'll put some of it there, some of it here, some of that in a different location, hot storage, cold storage, long-term storage. They don't really, they end up not knowing really where the data is especially when they need it the most becomes a huge problem for them. Now with analytics, it's very hard to know upfront what data I'll need not tomorrow, but maybe in three months to look back and query. Making these decisions is very hard. Changing them later is even harder. Keeping track of all these moving pieces. You know, you have a device, you have some vendor sending you some logs, they changed their APIs. Who's in charge of fixing it? Who's in charge of changing your schema? You move from one EDR vendor to the other. How are you making sure that you keep the same level of protection? All these data challenges are very problematic for most customers. The most important thing is to be able to gather as much data as possible, putting it in a centralized location, and having good monitoring in a continuous flow of, I know what data I'm getting in. I know how much I'm using, and I'm making sure that it's working and flowing. It's going to a central place where I can use it at any time that I want. >> We've seen, if I can add- >> So, Lital- >> Sorry. >> Yes, please. >> You wanted to add on that? We've seen too much compromise on data that because of prohibitive costs, structure of tools, or because of inability to manage the scale, teams are compromising or making choices and are paying a price of the latency of being able to then go search if an incident happened, that if you are impacted by something. It all means money and time at the end of the day when you actually need to answer yourself, am I breached or not? We want to break out from this compromise. We think that data is something that should not be compromised. It's a commodity today. Everything should be retained, kept, and used as appropriately without the team needing to ration what they're going to use versus what they're not going to use. >> Correct (faintly speaking). >> That's a great point. >> Go ahead. >> Yeah. And we've seen customers either having entire teams dedicated to just doing this and, or leveraging products and companies that actually build a business around helping you filter the data that you need to put in different data silos, which to me is, shows how much problem, pain, and how much this space is broken with what it provides with customers that you have these makeshift solutions to go around the problem instead of facing it head on and saying, "Okay, let's build something that you're put all your data as much as you want, not have to compromise on security." >> You both bring up such a great point where data and security is concerned. No business can afford to compromise. Usually compromise is a good thing, but in that case, it's really not. Companies can't afford that. We know with the threat landscape, the risk, all of the incentives for bad actors that companies need to ensure that they're doing the right things in a timely manner. Lital, I'm curious, you mentioned the target markets that you're going after. Where were customer conversations? Is this a C-suite conversation from a data security perspective? I would this is more than the CISO. >> It's a CISO conversation, as well as we talk on a daily basis with those that lead security operations, head of SOCs. Those that actually see how the analyst are being overworked, are tired, have so many false positives that they need to deal with, noise day in, day out, becoming enslaved with the tools that they need to work on and tweak. So we have seen that the ones that are most enlightened by a solution like Hunters are actually the ones that have the SOC reporting to them. They know the daily pain and how much the process is broken. And this is probably one of the... We all talk about, you know, job satisfaction or dissatisfaction, the greatest, the great resignation, people are living. This is the real problem in security. And the SOC is one of these places that we see this alert, fatigue, people are struggling. It's a stressful work. And if there is anything that we can do to offload the work that is less appealing and have them work on what they sign up for, which is dealing with real threat, solving them, instead of dealing with false positives. This is where we can actually help. >> Can you add a little bit on that, Lital? And you mentioned the cybersecurity skills gap, which is massive. We talked about that a lot because it's a huge problem. How is Hunters a facilitator of companies that might be experiencing that? >> Absolutely. So we come with approach of, we call it the 80/20 of detection and response. Basically, there are about 80%, probably more, it's actually something like 95% of the threats are shared across all organizations in the world. Also, 80 to 90% of the environments are similar. People are using similar tools. They're on similar cloud services. We think that everything that goes around detection of threats, around those common attacks, scenarios in common attack landscape should come out of the box from the vendor like Hunters. So we automate, we write the rules, we cross-correlate. We provide those services out of the box once you sign in to use our solution. Your data flows in and we basically do the processing and the analysis of all the data, so that your team can actually focus on the 20%, or the 15, or the 5% that are very unique to your organization. If you are developing a specific app and you have the knowledge about the DevSecOps that needs to take place to defend it. Great, have your team focus on that. If you are a specific actor in a specific space and specific threats that are unique to you, you build your own detections into our tool. But the whole idea that we have the knowledge, we see attacks across industries and across industries we have the researchers and the capabilities to be on top of those things, so your team doesn't need to do it on a daily basis because new attacks come almost on a daily basis. Now, we read them in the news, we see them. So we do it, so your team doesn't have to. >> And nobody wants to be that next headline where a breach is concerned. Lital, close this out here with outcomes. I noticed some big stats on your website. I always gravitate towards that. What are some of the key outcomes that Hunters customers are achieving and then specifically AWS customers? >> Absolutely. Well, we already talked a lot about data and being able to ingest it. So we give our customers the predictability, the ability to ingest the data knowing what the cost is going to be in a very simple cost model. So basically you can ingest everything that you have across all IT tools that you have in your environment. And that helped companies reduce up to 75% of the data cost. We've seen with large customer, how much it change when they moved from traditional SIMs to using Hunters. Specifically, AWS customers can actually use the AWS Credits to buy Hunters if they're interested. Just go to AWS Marketplace, search for Hunters and come to a website, you can use your credits for that. I think we talked also about the security burden, the time spent on writing rules plus correlating incidents. We have seen sometimes a change in, instead of investigating an incident for two days, it is being cut for 20 minutes because we give them the exact story of the entire attack. What are the involved assets? What are the users that are involved, that they can just go see what's happening and then immediately go and remediate it. So big shift in meantime to detect meantime to respond. And I'm sure Ofer has a more kind of insights that he's seen with some of our customers around that. >> Yeah. So some great examples recently there. So there's two things that I've been chatting to customers about. One thing they really get a benefit of is we talked about the problem with talent. And where that really matters the most is that under the gun mode, we have a service that is, we see it as the natural progression of the service that we provide called Team Axon. What Team Axon does for you is when you're under the gun, when something like Log4Shell happens and everybody's looking at you, and time is ticking, instead of trying to figure out on yourself, Team Axon will come in, figure out the threat, will devise a report for all the customers, run queries on your behalf on your data, and give it to you within 24 hours. You'll have something to show your CEO or your executive team, your board even, this is where we got impacted or not impacted. This is what we did. Here's the mitigation thing, step that we need to take from world-class experts that you might not get access to for every single attack out there. That really helps customers kind of feel like they're safe. There's someone there to help them. There's a big brother there. I call it sometimes the Bat-Signal when we need it the most. The other thing is on the day-to-day, a lot of solution, we'll kind of talk about out-of-the-box security. Now, the problem with out-of-the-box security is keeping it up to date, that's what a lot of people miss. You have to think that you installed a year ago, but security doesn't stay put, you need to keep updating it. And you need to keep the updated pretty pretty frequently to stay ahead of the curve. If you're behind couple of months on your security updates, you know what happens. Same thing with your SOC platform on your SIM rule base. The reason that customers don't update is because if they usually do, then it might blow up the amount of alerts they're getting 'cause they need to tweak them. With the approach that we take that we tested on our customer's data transparently for them, and make sure to release them without false positives. We're just allowing them to push the updates transparently directly to their account. They don't need to do anything. And one customer, one of our biggest accounts, they have dozens of subsidiaries and multiple SOCs and one of the largest e-commerce companies in the world. And the person running security, he said, "If I had to do what Hunters gives me out of the box myself, I have to hire 20 people and put them to work for 18 months for what you give me out of the box." So for me, it's a very- >> That's huge. >> What we give customers and the kind of challenges that we're able to solve for them. >> Big challenges. Lital and Ofer, thank you so much for joining us on theCUBE today as part of this AWS Startup Showcase, talking about what Hunters does, why the vision and the value in it for customers. We appreciate your time and your insights. >> Thank you so much. >> For having us. >> My pleasure. For my guests, I'm Lisa Martin. Thank you for watching this episode of the AWS Startup Showcase. We'll see you soon. (cheerful music)

Published Date : Aug 17 2022

SUMMARY :

of the AWS Startup Showcase. Give the audience an overview of Hunters. that the industry is facing led the founders to go, And the security teams are to bring you into the conversation. that the space that we're disrupting disruption of the SIM market. that going the direction across the board though. a lot of the times the team needing to ration the data that you need all of the incentives for bad actors that have the SOC reporting to them. And you mentioned the like 95% of the threats What are some of the key outcomes the ability to ingest the data and give it to you within 24 hours. and the kind of challenges Lital and Ofer, thank you of the AWS Startup Showcase.

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Bryan Talebi | Digitalbits Gala Dinner


 

(electronic music) (background party chatter) >> All right. Hello, everyone. Welcome to The Cube. Coming up, Bryan Talebi will be here with Ahura A.I? >> Ahura A.I. >> Ahura A.I. Bryan Talebi here with Ahura A.I. We are at The Cube post party networking event, special on the ground, extended coverage. Bryan, we were at The Futurist, not The Futurist Conference, The Future of Blockchain which was the Monaco Crypto Summit over at the Grimaldi Center. Now we're at the VIP gala, the prince is here, a lot of action's happening. You had a chance to look all the presentations we have all the heavy hitters here, kind of a movement going on, right? >> Absolutely. Well, first of all, I think it's absolutely amazing that Prince Albert II put this all together. He obviously understands the future and understands technology. It's absolutely brilliance. And Julio as well, I mean is incredible. So I take off my hat to all the people that put this event together and the speakers were brilliant. I mean, did you see all the speakers the technologies that they've built have the potential to radically transform billions of people's lives. >> It's interesting, you know, I've been covering crypto for a very long time and watched it emerge and then start exploding. And there's always been, and I saw this with the web too early on, legit versus not legit. And all early markets have the hype cycles go down and up, and you always kind of have that but now you're starting to see legitimate tie-in between physical digital assets where, and the confluence of the business value, societal value, government value, all across the spectrum. Every vertical, every use case is got a decentralized vibe going on right now because it's a forcing function. And, and here in Monaco, the price and the king they're leaning into it cause I think they see the future because they could answer their legacy. >> Yeah. Absolutely. And look, you're absolutely right about this because this downturn that we're facing, especially this new crypto winter, I think is the best thing that could possibly have happened to the crypto space because what it's doing is pushing out the let's call them the less than honest brokers within the crypto community, the people that were just in it for a buck, the pump and dumpers and so forth it's really pushing those folks out. And the companies that remain are the true technologists that aren't looking at crypto as just a speculative asset, but rather an underlying technology that can transform the way that we engage with the world in a decentralized way. >> Bryan, you know, we didn't mention in the intro but you also do investment. >> I do. >> You also have a lot of things going on. You got a great history, great pedigree of seeing the waves of innovation the best. That's something, an investment question, like are you in it for the money or are you in it for the make it happen mission? That becomes kind of like the probing question. Someone comes to the table, "Hey, I need some cash. We do funding." What's your exit strategy? "I want to make an exit in two years." Okay. You're out. (Bryan laughs) (John) But it's almost that easy now, right? >> Sure. >> (John) To figure out who's in it for the money. >> Sure. >> (John) Who's in it for the mission. Yeah, the mission's successful. You make a lot of money. >> That's exactly right. Look, one of my mentors once taught me is, money like power is only amassed in great amount if indirectly sought because money by itself is not intrinsically a motivator. And so, what we do at our AB+ Ventures, my venture capital fund, is we only invest, not only in companies that are impact driven and have the capacity to impact a billion people, but we invest in founders that are climbing their third or fourth mountain. So these are people who've already made their money. They either had a couple big exits at over a hundred million dollars or they became rock stars or they became astronauts. They did things where they achieved the highest levels of achievement. And now are building technologies because they believe that they're going to impact the world in a meaningful way. >> They kind of know it's important, right? They made some money, they've been successful. They have scar tissue and experience to apply almost I want to say for the legacy of it, but more for value. >> Yeah. >> For everybody. >> Absolutely. >> All right. So I got to ask about what your current venture, I know you got some good action going on. It's growing pretty good. As they say in golf, it's middle of the fairway. It's growing, got momentum. It's a turbine market. You probably has some offers on the table. I mean, I could imagine all the AI you got going on. Blockchain, very attracted. It's a hard problem, but it's the first inning. Not even. >> Yeah. >> What going on with the company? >> We're very early. Look, we've been building our technologies, the deep tech platform we've been building for four and a half years. There's a whole bunch of offers on the table to buy us. But look, the reality is right now is a fantastic hiring opportunity. There's a lot of amazing talent out there that now wants to come to us, which is great. Number one, number two, if you look back to the 2000 Dot-com bubble, what you saw is all of the companies that didn't really solve real problems went away and it left a more oxygen in the room for the companies that were really solving problems that needed to be solved. And those are now all trillion dollar companies. So, >> Well, Brian, you and I both got a little gray hair. So let's talk about the Dot-com bubble. The other thing, I'll add to that, by the way great commentary, is that everything that was like bullshit actually happened. People bought pet food online, >> Right. >> Groceries delivered to their house. So to your point, the things actually happen. See the visions and the aspirations were correct, timing and capital markets spree. >> Sure. >> Is there similarities going on in crypto? Is it the crypto winter, weeding out those pretenders? Is that what you're saying? >> Well, there's definitely a lot of similarities there but if you look at the example that you use, right, pets.com versus Amazon, people are still buying pet food online. I buy all my pet supplies for my two puppies online. However, if you look at the reason that Amazon works is because of their supply chain and the innovations that they created on being able to deliver anything to you within a day or two days in an extremely cost effective manner. It wasn't just because they had a website and they did some hand wavy stuff to say isn't this a good idea. You actually have to have the underlying operational capability and innovation from a technology standpoint to make it happen. And so, when we talk about crypto over the past number of years, and I've been in the crypto space for a long time, as you have there's been a lot of hand wavy stuff. There's been a lot of people like, "wouldn't this be a good idea?" but then you have the true operators that are able to find the underlying competitive advantages that actually make it work. And that's what I'm interested in. >> I'd love to get your thoughts on that. First of all, great point if you look at like, I was just commentating earlier I was asked the question what I think, and I said, well, I do a lot of lot of reporting and analysis on cloud computing. I watch what Amazon Web Service has done from many, many years ago. And all the followers now. Scale data, higher level services, they're all happening and it's creating a lot of value. Okay? That's going to come to crypto. And so, okay, the dots aren't connected there yet, but you've got this, but one of the things that has proven to be a success criteria, ecosystems. When you have enabling technology like DigitalBits, for instance, is kind the main powering of this ecosystem here, the value that's being created on top of it has to be a step function or multiple of the cost or operational cost to deploy the platform. Okay, so that's kind of in concert with everyone else. You product decentralized, what's your thoughts on that? Because now you have a lot of potential ecosystems that could connect together cause there's no one centralized ecosystem. >> (Bryan) Absolutely. >> But what is, what, how do you get that? How do you square that circle? So to speak. What's your take on that? How does ecosystems play into defi, decentralization, de-apps blockchain? >> So what you really talking about is interoperable, right? So again, if we use an analogy, if we look back to the late nineties, when Web 1.0 was really flourishing and then in the 2000s where everybody created their own websites, people went to the world wide web, but every company had their own website. They had their own social media platform. They had their entire Salesforce platform or what have you. So everyone had their entire separate organization. And so, I suspect that the future of crypto is going to be very similar, where there's going to be a bunch of different metaverses, a bunch of different ecosystems, but someone's going to come along, and I think there's a number of people on the back end that are actually working on this, Some of them are really brilliant, that are going to create an interoperable mechanism for people that jump from metaverse to metaverse from chain to chain in a completely easy experience from a user experience standpoint where you don't have to have a PhD in crypto, so to speak, that doesn't exist, but you don't have to have that level. >> Well, if you're working on crypto for the past five years you've got a PhD. >> Basically. >> The thesis is, you're still alive producing. (Brian laughs) Well, that's a good point. So I'm looking for like, this defacto enabler, right? Because TCP/IP was an example in the old days, you know, the levels of the stack that never, TCP/IP is part of the OSI model. It's just interconnect. That layer, nothing got above it, was open. It was just hard and top that TCP/IP the rest was all standard. Ethernet, token ring add that data layer and then cards. That worked, the industry could galvanize around that. I'm waiting for the crypto moment now, where, what is going to be that cloud (indistinct), Kubernetes and service matches and whatnot. What, is there anything on the horizon that you see that has that kind of coalescent ecosystem, let's get, if we all get behind this, we all win. Rather than chasing crumbs. >> Sure. >> You know, the bigger pie, rising tide, all that stuff. >> Well, so I think there's a really interesting analogy from a couple of hundred years ago on this. So most people don't realize that when the United States first had their railroad system which was the innovative infrastructure play at the time each state or each region had their own systems they had different size railroad. So what would happen if you were trying to ship a bunch of grain from one part of the country to the other you would take it by a train. You get to a train station, you'd have to take everything off, put it on a different train, on a different set of train tracks. You would go a couple states over. You'd have to do that again, go a couple states over. You have to do that again. Eventually what happened is the federal government came in and said, hey, we need to create a system of policies around one set of rules for all trains and all logistics across the country. And so, I do think there's a role for governments to come together, along with the operators and the companies to work collaboratively together to say, hey, what are the regulations? What are the rules of the road? How do we make sure we get all the scam artists out of the system? How do we create a system that actually works for everybody? Now, there's always dangers there, right? You have regulatory capture. Sometimes the government, oftentimes they're slow, they don't understand the technology. So they come down with a heavy hand. And so if it's done properly, and it's not just the United States alone, by the way, it's all the countries in the world. Now at this point, it's a global effort. >> There's money involved, too. >> Exactly. But if we are able to bring together people that are much smarter than me from the public and private sectors as well as the nonprofit sectors, together to come up with one set of rules I think that will enable crypto to massively expand across the entire globe. >> What are you passionate about right now? I know you got the investment fund for, you know, helping society and the planet, you get your project with your startup company, AI is in a hot area. What's going on? What's your top goals for the year? >> So there's two things. Number one, my company, Ahura A.I. is my baby. It's where I spend 70, 80 hours a week. We invent a technology that enables people to learn three to five times faster than traditional education. >> (John) Is that so? >> Because I believe that education is the first step. It's the first variable, that impacts all of the sustainable development goals, impacts the world in a very real way. >> And you're not wearing your UA pin. >> I'm not wearing my pin, I always point to it. >> I wanted to grab it, I saw it earlier. >> But then the second thing I'm super focused on is existential risk. Look, so I throw a lot of events where I bring together four categories of people, CEOs of impact driven companies, investors, whether they're VCs or billionaires or family offices, global experts, and celebrities that want to use their influence for good in the world. And one of the speakers that I had at one of my events is a guy at Stanford who runs their lab on existential risk and what he told the group, and what he told me, is according to Stanford and all the researchers, there's a one in six chance that we're all going to go extinct by 2050. One in six, that's a dice roll. And so to me, the most important thing I can do is bring people together that have capacity, have resources, have capabilities, to address these drivers of existential risk because selfishly, I don't want to live in a dystopian Hellscape. >> Exactly, yeah. Bryan, thanks for coming on. We're going to get back into dinner. Great to see you. >> Thank you very much. >> The Cube after dark, extended hours. Look at us, we're going the whole day. VIP gala, Prince Albert, the team, DigitalBits, The Cube, all here at the Yacht Club in Monaco. I'm John Furrier. Thanks for watching.

Published Date : Aug 10 2022

SUMMARY :

Welcome to The Cube. all the presentations and the speakers were brilliant. of the business value, And the companies that remain didn't mention in the intro of seeing the waves of (John) To figure out (John) Who's in it for the mission. and have the capacity to experience to apply almost middle of the fairway. offers on the table to buy us. So let's talk about the Dot-com bubble. See the visions and the and the innovations that they created of the cost or operational So to speak. And so, I suspect that the for the past five years you've got a PhD. on the horizon that you You know, the bigger pie, of the country to the other from the public and private sectors helping society and the planet, to learn three to five times faster all of the sustainable development goals, pin, I always point to it. And one of the speakers that I had We're going to get back into dinner. the Yacht Club in Monaco.

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Closing Remarks | Supercloud22


 

(gentle upbeat music) >> Welcome back everyone, to "theCUBE"'s live stage performance here in Palo Alto, California at "theCUBE" Studios. I'm John Furrier with Dave Vellante, kicking off our first inaugural Supercloud event. It's an editorial event, we wanted to bring together the best in the business, the smartest, the biggest, the up-and-coming startups, venture capitalists, everybody, to weigh in on this new Supercloud trend, this structural change in the cloud computing business. We're about to run the Ecosystem Speaks, which is a bunch of pre-recorded companies that wanted to get their voices on the record, so stay tuned for the rest of the day. We'll be replaying all that content and they're going to be having some really good commentary and hear what they have to say. I had a chance to interview and so did Dave. Dave, this is our closing segment where we kind of unpack everything or kind of digest and report. So much to kind of digest from the conversations today, a wide range of commentary from Supercloud operating system to developers who are in charge to maybe it's an ops problem or maybe Oracle's a Supercloud. I mean, that was debated. So so much discussion, lot to unpack. What was your favorite moments? >> Well, before I get to that, I think, I go back to something that happened at re:Invent last year. Nick Sturiale came up, Steve Mullaney from Aviatrix; we're going to hear from him shortly in the Ecosystem Speaks. Nick Sturiale's VC said "it's happening"! And what he was talking about is this ecosystem is exploding. They're building infrastructure or capabilities on top of the CapEx infrastructure. So, I think it is happening. I think we confirmed today that Supercloud is a thing. It's a very immature thing. And I think the other thing, John is that, it seems to me that the further you go up the stack, the weaker the business case gets for doing Supercloud. We heard from Marianna Tessel, it's like, "Eh, you know, we can- it was easier to just do it all on one cloud." This is a point that, Adrian Cockcroft just made on the panel and so I think that when you break out the pieces of the stack, I think very clearly the infrastructure layer, what we heard from Confluent and HashiCorp, and certainly VMware, there's a real problem there. There's a real need at the infrastructure layer and then even at the data layer, I think Benoit Dageville did a great job of- You know, I was peppering him with all my questions, which I basically was going through, the Supercloud definition and they ticked the box on pretty much every one of 'em as did, by the way Ali Ghodsi you know, the big difference there is the philosophy of Republicans and Democrats- got open versus closed, not to apply that to either one side, but you know what I mean! >> And the similarities are probably greater than differences. >> Berkely, I would probably put them on the- >> Yeah, we'll put them on the Democrat side we'll make Snowflake the Republicans. But so- but as we say there's a lot of similarities as well in terms of what their objectives are. So, I mean, I thought it was a great program and a really good start to, you know, an industry- You brought up the point about the industry consortium, asked Kit Colbert- >> Yep. >> If he thought that was something that was viable and what'd they say? That hyperscale should lead it? >> Yeah, they said hyperscale should lead it and there also should be an industry consortium to get the voices out there. And I think VMware is very humble in how they're putting out their white paper because I think they know that they can't do it all and that they do not have a great track record relative to cloud. And I think, but they have a great track record of loyal installed base ops people using VMware vSphere all the time. >> Yeah. >> So I think they need a catapult moment where they can catapult to the cloud native which they've been working on for years under Raghu and the team. So the question on VMware is in the light of Broadcom, okay, acquisition of VMware, this is an opportunity or it might not be an opportunity or it might be a spin-out or something, I just think VMware's got way too much engineering culture to be ignored, Dave. And I think- well, I'm going to watch this very closely because they can pull off some sort of rallying moment. I think they could. And then you hear the upstarts like Platform9, Rafay Systems and others they're all like, "Yes, we need to unify behind something. There needs to be some sort of standard". You know, we heard the argument of you know, more standards bodies type thing. So, it's interesting, maybe "theCUBE" could be that but we're going to certainly keep the conversation going. >> I thought one of the most memorable statements was Vittorio who said we- for VMware, we want our cake, we want to eat it too and we want to lose weight. So they have a lot of that aspirations there! (John laughs) >> And then I thought, Adrian Cockcroft said you know, the devs, they want to get married. They were marrying everybody, and then the ops team, they have to deal with the divorce. >> Yeah. >> And I thought that was poignant. It's like, they want consistency, they want standards, they got to be able to scale And Lori MacVittie, I'm not sure you agree with this, I'd have to think about it, but she was basically saying, all we've talked about is devs devs devs for the last 10 years, going forward we're going to be talking about ops. >> Yeah, and I think one of the things I learned from this day and looking back, and some kind of- I've been sauteing through all the interviews. If you zoom out, for me it was the epiphany of developers are still in charge. And I've said, you know, the developers are doing great, it's an ops security thing. Not sure I see that the way I was seeing before. I think what I learned was the refactoring pattern that's emerging, In Sik Rhee brought this up from Vertex Ventures with Marianna Tessel, it's a nuanced point but I think he's right on which is the pattern that's emerging is developers want ease-of-use tooling, they're driving the change and I think the developers in the devs ops ethos- it's never going to be separate. It's going to be DevOps. That means developers are driving operations and then security. So what I learned was it's not ops teams leveling up, it's devs redefining what ops is. >> Mm. And I think that to me is where Supercloud's going to be interesting- >> Forcing that. >> Yeah. >> Forcing the change because the structural change is open sources thriving, devs are still in charge and they still want more developers, Vittorio "we need more developers", right? So the developers are in charge and that's clear. Now, if that happens- if you believe that to be true the domino effect of that is going to be amazing because then everyone who gets on the wrong side of history, on the ops and security side, is going to be fighting a trend that may not be fight-able, you know, it might be inevitable. And so the winners are the ones that are refactoring their business like Snowflake. Snowflake is a data warehouse that had nothing to do with Amazon at first. It was the developers who said "I'm going to refactor data warehouse on AWS". That is a developer-driven refactorization and a business model. So I think that's the pattern I'm seeing is that this concept refactoring, patterns and the developer trajectory is critical. >> I thought there was another great comment. Maribel Lopez, her Lord of the Rings comment: "there will be no one ring to rule them all". Now at the same time, Kit Colbert, you know what we asked him straight out, "are you the- do you want to be the, the Supercloud OS?" and he basically said, "yeah, we do". Now, of course they're confined to their world, which is a pretty substantial world. I think, John, the reason why Maribel is so correct is security. I think security's a really hard problem to solve. You've got cloud as the first layer of defense and now you've got multiple clouds, multiple layers of defense, multiple shared responsibility models. You've got different tools for XDR, for identity, for governance, for privacy all within those different clouds. I mean, that really is a confusing picture. And I think the hardest- one of the hardest parts of Supercloud to solve. >> Yeah, and I thought the security founder Gee Rittenhouse, Piyush Sharrma from Accurics, which sold to Tenable, and Tony Kueh, former head of product at VMware. >> Right. >> Who's now an investor kind of looking for his next gig or what he is going to do next. He's obviously been extremely successful. They brought up the, the OS factor. Another point that they made I thought was interesting is that a lot of the things to do to solve the complexity is not doable. >> Yeah. >> It's too much work. So managed services might field the bit. So, and Chris Hoff mentioned on the Clouderati segment that the higher level services being a managed service and differentiating around the service could be the key competitive advantage for whoever does it. >> I think the other thing is Chris Hoff said "yeah, well, Web 3, metaverse, you know, DAO, Superclouds" you know, "Stupercloud" he called it and this bring up- It resonates because one of the criticisms that Charles Fitzgerald laid on us was, well, it doesn't help to throw out another term. I actually think it does help. And I think the reason it does help is because it's getting people to think. When you ask people about Supercloud, they automatically- it resonates with them. They play back what they think is the future of cloud. So Supercloud really talks to the future of cloud. There's a lot of aspects to it that need to be further defined, further thought out and we're getting to the point now where we- we can start- begin to say, okay that is Supercloud or that isn't Supercloud. >> I think that's really right on. I think Supercloud at the end of the day, for me from the simplest way to describe it is making sure that the developer experience is so good that the operations just happen. And Marianna Tessel said, she's investing in making their developer experience high velocity, very easy. So if you do that, you have to run on premise and on the cloud. So hybrid really is where Supercloud is going right now. It's not multi-cloud. Multi-cloud was- that was debunked on this session today. I thought that was clear. >> Yeah. Yeah, I mean I think- >> It's not about multi-cloud. It's about operationally seamless operations across environments, public cloud to on-premise, basically. >> I think we got consensus across the board that multi-cloud, you know, is a symptom Chuck Whitten's thing of multi-cloud by default versus multi- multi-cloud has not been a strategy, Kit Colbert said, up until the last couple of years. Yeah, because people said, "oh we got all these multiple clouds, what do we do with it?" and we got this mess that we have to solve. Whereas, I think Supercloud is something that is a strategy and then the other nuance that I keep bringing up is it's industries that are- as part of their digital transformation, are building clouds. Now, whether or not they become superclouds, I'm not convinced. I mean, what Goldman Sachs is doing, you know, with AWS, what Walmart's doing with Azure connecting their on-prem tools to those public clouds, you know, is that a supercloud? I mean, we're going to have to go back and really look at that definition. Or is it just kind of a SAS that spans on-prem and cloud. So, as I said, the further you go up the stack, the business case seems to wane a little bit but there's no question in my mind that from an infrastructure standpoint, to your point about operations, there's a real requirement for super- what we call Supercloud. >> Well, we're going to keep the conversation going, Dave. I want to put a shout out to our founding supporters of this initiative. Again, we put this together really fast kind of like a pilot series, an inaugural event. We want to have a face-to-face event as an industry event. Want to thank the founding supporters. These are the people who donated their time, their resource to contribute content, ideas and some cash, not everyone has committed some financial contribution but we want to recognize the names here. VMware, Intuit, Red Hat, Snowflake, Aisera, Alteryx, Confluent, Couchbase, Nutanix, Rafay Systems, Skyhigh Security, Aviatrix, Zscaler, Platform9, HashiCorp, F5 and all the media partners. Without their support, this wouldn't have happened. And there are more people that wanted to weigh in. There was more demand than we could pull off. We'll certainly continue the Supercloud conversation series here on "theCUBE" and we'll add more people in. And now, after this session, the Ecosystem Speaks session, we're going to run all the videos of the big name companies. We have the Nutanix CEOs weighing in, Aviatrix to name a few. >> Yeah. Let me, let me chime in, I mean you got Couchbase talking about Edge, Platform 9's going to be on, you know, everybody, you know Insig was poopoo-ing Oracle, but you know, Oracle and Azure, what they did, two technical guys, developers are coming on, we dig into what they did. Howie Xu from Zscaler, Paula Hansen is going to talk about going to market in the multi-cloud world. You mentioned Rajiv, the CEO of Nutanix, Ramesh is going to talk about multi-cloud infrastructure. So that's going to run now for, you know, quite some time here and some of the pre-record so super excited about that and I just want to thank the crew. I hope guys, I hope you have a list of credits there's too many of you to mention, but you know, awesome jobs really appreciate the work that you did in a very short amount of time. >> Well, I'm excited. I learned a lot and my takeaway was that Supercloud's a thing, there's a kind of sense that people want to talk about it and have real conversations, not BS or FUD. They want to have real substantive conversations and we're going to enable that on "theCUBE". Dave, final thoughts for you. >> Well, I mean, as I say, we put this together very quickly. It was really a phenomenal, you know, enlightening experience. I think it confirmed a lot of the concepts and the premises that we've put forth, that David Floyer helped evolve, that a lot of these analysts have helped evolve, that even Charles Fitzgerald with his antagonism helped to really sharpen our knives. So, you know, thank you Charles. And- >> I like his blog, by the I'm a reader- >> Yeah, absolutely. And it was great to be back in Palo Alto. It was my first time back since pre-COVID, so, you know, great job. >> All right. I want to thank all the crew and everyone. Thanks for watching this first, inaugural Supercloud event. We are definitely going to be doing more of these. So stay tuned, maybe face-to-face in person. I'm John Furrier with Dave Vellante now for the Ecosystem chiming in, and they're going to speak and share their thoughts here with "theCUBE" our first live stage performance event in our studio. Thanks for watching. (gentle upbeat music)

Published Date : Aug 9 2022

SUMMARY :

and they're going to be having as did, by the way Ali Ghodsi you know, And the similarities on the Democrat side And I think VMware is very humble So the question on VMware is and we want to lose weight. they have to deal with the divorce. And I thought that was poignant. Not sure I see that the Mm. And I think that to me is where And so the winners are the ones that are of the Rings comment: the security founder Gee Rittenhouse, a lot of the things to do So, and Chris Hoff mentioned on the is the future of cloud. is so good that the public cloud to on-premise, basically. So, as I said, the further and all the media partners. So that's going to run now for, you know, I learned a lot and my takeaway was and the premises that we've put forth, since pre-COVID, so, you know, great job. and they're going to speak

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Ameesh Divatia, Baffle | AWS re:Inforce 2022


 

(upbeat music) >> Okay, welcome back everyone in live coverage here at theCUBE, Boston, Massachusetts, for AWS re:inforce 22 security conference for Amazon Web Services. Obviously reinvent the end of the years' the big celebration, "re:Mars" is the new show that we've covered as well. The res are here with theCUBE. I'm John Furrier, host with a great guest, Ameesh Divatia, co-founder, and CEO of a company called "Baffle." Ameesh, thanks for joining us on theCUBE today, congratulations. >> Thank you. It's good to be here. >> And we got the custom encrypted socks. >> Yup, limited edition >> 64 bitter 128. >> Base 64 encoding. >> Okay.(chuckles) >> Secret message in there. >> Okay.(chuckles) Secret message.(chuckles) We'll have to put a little meme on the internet, figure it out. Well, thanks for comin' on. You guys are goin' hot right now. You guys a hot startup, but you're in an area that's going to explode, we believe. >> Yeah. >> The SuperCloud is here, we've been covering that on theCUBE that people are building on top of the Amazon Hyperscalers. And without the capex, they're building platforms. The application tsunami has come and still coming, it's not stopping. Modern applications are faster, they're better, and they're driving a lot of change under the covers. >> Absolutely. Yeah. >> And you're seeing structural change happening in real time, in ops, the network. You guys got something going on in the encryption area. >> Yes >> Data. Talk about what you guys do. >> Yeah. So we believe very strongly that the next frontier in security is data. We've had multiple waves in security. The next one is data, because data is really where the threats will persist. If the data shows up in the wrong place, you get into a lot of trouble with compliance. So we believe in protecting the data all the way down at the field, or record level. That's what we do. >> And you guys doing all kinds of encryption, or other things? >> Yes. So we do data transformation, which encompasses three different things. It can be tokenization, which is format preserving. We do real encryption with counter mode, or we can do masked views. So tokenization, encryption, and masking, all with the same platform. >> So pretty wide ranging capabilities with respect to having that kind of safety. >> Yes. Because it all depends on how the data is used down the road. Data is created all the time. Data flows through pipelines all the time. You want to make sure that you protect the data, but don't lose the utility of the data. That's where we provide all that flexibility. >> So Kurt was on stage today on one of the keynotes. He's the VP of the platform at AWS. >> Yes. >> He was talking about encrypts, everything. He said it needs, we need to rethink encryption. Okay, okay, good job. We like that. But then he said, "We have encryption at rest." >> Yes. >> That's kind of been there, done that. >> Yes. >> And, in-flight? >> Yeah. That's been there. >> But what about in-use? >> So that's exactly what we plug. What happens right now is that data at rest is protected because of discs that are already self-encrypting, or you have transparent data encryption that comes native with the database. You have data in-flight that is protected because of SSL. But when the data is actually being processed, it's in the memory of the database or datastore, it is exposed. So the threat is, if the credentials of the database are compromised, as happened back then with Starwood, or if the cloud infrastructure is compromised with some sort of an insider threat like a Capital One, that data is exposed. That's precisely what we solve by making sure that the data is protected as soon as it's created. We use standard encryption algorithms, AES, and we either do format preserving, or true encryption with counter mode. And that data, it doesn't really matter where it ends up, >> Yeah. >> because it's always protected. >> Well, that's awesome. And I think this brings up the point that we want been covering on SiliconAngle in theCUBE, is that there's been structural change that's happened, >> Yes. >> called cloud computing, >> Yes. >> and then hybrid. Okay. Scale, role of data, higher level abstraction of services, developers are in charge, value creations, startups, and big companies. That success is causing now, a new structural change happening now. >> Yes. >> This is one of them. What areas do you see that are happening right now that are structurally changing, that's right in front of us? One is, more cloud native. So the success has become now the problem to solve - >> Yes. >> to get to the next level. >> Yeah. >> What are those, some of those? >> What we see is that instead of security being an afterthought, something that you use as a watchdog, you create ways of monitoring where data is being exposed, or data is being exfiltrated, you want to build security into the data pipeline itself. As soon as data is created, you identify what is sensitive data, and you encrypt it, or tokenize it as it flows into the pipeline using things like Kafka plugins, or what we are very clearly differentiating ourselves with is, proxy architectures so that it's completely transparent. You think you're writing to the datastore, but you're actually writing to the proxy, which in turn encrypts the data before its stored. >> Do you think that's an efficient way to do it, or is the only way to do it? >> It is a much more efficient way of doing it because of the fact that you don't need any app-dev resources. There are many other ways of doing it. In fact, the cloud vendors provide development kits where you can just go do it yourself. So that is actually something that we completely avoid. And what makes it really, really interesting is that once the data is encrypted in the data store, or database, we can do what is known as "Privacy Enhanced Computation." >> Mm. >> So we can actually process that data without decrypting it. >> Yeah. And so proxies then, with cloud computing, can be very fast, not a bottleneck that could be. >> In fact, the cloud makes it so. It's very hard to - >> You believe that? >> do these things in static infrastructure. In the cloud, there's infinite amount of processing available, and there's containerization. >> And you have good network. >> You have very good network, you have load balancers, you have ways of creating redundancy. >> Mm. So the cloud is actually enabling solutions like this. >> And the old way, proxies were seen as an architectural fail, in the old antiquated static web. >> And this is where startups don't have the baggage, right? We didn't have that baggage. (John laughs) We looked at the problem and said, of course we're going to use a proxy because this is the best way to do this in an efficient way. >> Well, you bring up something that's happening right now that I hear a lot of CSOs and CIOs and executives say, CXOs say all the time, "Our", I won't say the word, "Our stuff has gotten complicated." >> Yes. >> So now I have tool sprawl, >> Yeah. >> I have skill gaps, and on the rise, all these new managed services coming at me from the vendors who have never experienced my problem. And their reaction is, they don't get my problem, and they don't have the right solutions, it's more complexity. They solve the complexity by adding more complexity. >> Yes. I think we, again, the proxy approach is a very simple. >> That you're solving that with that approach. >> Exactly. It's very simple. And again, we don't get in the way. That's really the the biggest differentiator. The forcing function really here is compliance, right? Because compliance is forcing these CSOs to actually adopt these solutions. >> All right, so love the compliance angle, love the proxy as an ease of use, take the heavy lifting away, no operational problems, and deviations. Now let's talk about workloads. >> Yeah. >> 'Cause this is where the use is. So you got, or workloads being run large scale, lot a data moving around, computin' as well. What's the challenge there? >> I think it's the volume of the data. Traditional solutions that we're relying on legacy tokenizations, I think would replicate the entire storage because it would create a token wall, for example. You cannot do that at this scale. You have to do something that's a lot more efficient, which is where you have to do it with a cryptography approach. So the workloads are diverse, lots of large files in the workloads as well as structured workloads. What we have is a solution that actually goes across the board. We can do unstructured data with HTTP proxies, we can do structured data with SQL proxies. And that's how we are able to provide a complete solution for the pipeline. >> So, I mean, show about the on-premise versus the cloud workload dynamic right now. Hybrid is a steady state right now. >> Yeah. >> Multi-cloud is a consequence of having multiple vendors, not true multi-cloud but like, okay, they have Azure there, AWS here, I get that. But hybrid really is the steady state. >> Yes. >> Cloud operations. How are the workloads and the analytics the data being managed on-prem, and in the cloud, what's their relationship? What's the trend? What are you seeing happening there? >> I think the biggest trend we see is pipelining, right? The new ETL is streaming. You have these Kafka and Kinesis capabilities that are coming into the picture where data is being ingested all the time. It is not a one time migration. It's a stream. >> Yeah. >> So plugging into that stream is very important from an ingestion perspective. >> So it's not just a watchdog. >> No. >> It's the pipelining. >> It's built in. It's built-in, it's real time, that's where the streaming gets another diverse access to data. >> Exactly. >> Data lakes. You got data lakes, you have pipeline, you got streaming, you mentioned that. So talk about the old school OLTP, the old BI world. I think Power BI's like a $30 billion product. >> Yeah. >> And you got Tableau built on OLTP building cubes. Aren't we just building cubes in a new way, or, >> Well. >> is there any relevance to the old school? >> I think there, there is some relevance and in fact that's again, another place where the proxy architecture really helps, because it doesn't matter when your application was built. You can use Tableau, which nobody has any control over, and still process encrypted data. And so can with Power BI, any Sequel application can be used. And that's actually exactly what we like to. >> So we were, I was talking to your team, I knew you were coming on, and they gave me a sound bite that I'm going to read to the audience and I want to get your reaction to. >> Sure. >> 'Cause I love this. I fell out of my chair when I first read this. "Data is the new oil." In 2010 that was mentioned here on theCUBE, of course. "Data is the new oil, but we have to ensure that it does not become the next asbestos." Okay. That is really clever. So we all know about asbestos. I add to the Dave Vellante, "Lead paint too." Remember lead paint? (Ameesh laughs) You got to scrape it out and repaint the house. Asbestos obviously causes a lot of cancer. You know, joking aside, the point is, it's problematic. >> It's the asset. >> Explain why that sentence is relevant. >> Sure. It's the assets and liabilities argument, right? You have an asset which is data, but thanks to compliance regulations and Gartner says 75% of the world will be subject to privacy regulations by 2023. It's a liability. So if you don't store your data well, if you don't process your data responsibly, you are going to be liable. So while it might be the oil and you're going to get lots of value out of it, be careful about the, the flip side. >> And the point is, there could be the "Grim Reaper" waiting for you if you don't do it right, the consequences that are quantified would be being out of business. >> Yes. But here's something that we just discovered actually from our survey that we did. While 93% of respondents said that they have had lots of compliance related effects on their budgets. 75% actually thought that it makes them better. They can use the security postures as a competitive differentiator. That's very heartening to us. We don't like to sell the fear aspect of this. >> Yeah. We like to sell the fact that you look better compared to your neighbor, if you have better data hygiene, back to the. >> There's the fear of missing out, or as they say, "Keeping up with the Joneses", making sure that your yard looks better than the next one. I get the vanity of that, but you're solving real problems. And this is interesting. And I want to get your thoughts on this. I found, I read that you guys protect more than a 100 billion records across highly regulated industries. Financial services, healthcare, industrial IOT, retail, and government. Is that true? >> Absolutely. Because what we are doing is enabling SaaS vendors to actually allow their customers to control their data. So we've had the SaaS vendor who has been working with us for over three years now. They store confidential data from 30 different banks in the country. >> That's a lot of records. >> That's where the record, and. >> How many customers do you have? >> Well, I think. >> The next round of funding's (Ameesh laughs) probably they're linin' up to put money into you guys. >> Well, again, this is a very important problem, and there are, people's businesses are dependent on this. We're just happy to provide the best tool out there that can do this. >> Okay, so what's your business model behind? I love the success, by the way, I wanted to quote that stat to one verify it. What's the business model service, software? >> The business model is software. We don't want anybody to send us their confidential data. We embed our software into our customers environments. In case of SaaS, we are not even visible, we are completely embedded. We are doing other relationships like that right now. >> And they pay you how? >> They pay us based on the volume of the data that they're protecting. >> Got it. >> That in that case which is a large customers, large enterprise customers. >> Pay as you go. >> It is pay as you go, everything is annual licenses. Although, multi-year licenses are very common because once you adopt the solution, it is very sticky. And then for smaller customers, we do base our pricing also just on databases. >> Got it. >> The number of databases. >> And the technology just reviewed low-code, no-code implementation kind of thing, right? >> It is by definition, no code when it comes to proxy. >> Yeah. >> When it comes to API integration, it could be low code. Yeah, it's all cloud-friendly, cloud-native. >> No disruption to operations. >> Exactly. >> That's the culprit. >> Well, yeah. >> Well somethin' like non-disruptive operations.(laughs) >> No, actually I'll give an example of a migration, right? We can do live migrations. So while the databases are still alive, as you write your. >> Live secure migrations. >> Exactly. You're securing - >> That's the one that manifests. >> your data as it migrates. >> Awright, so how much funding have you guys raised so far? >> We raised 36 and a half, series A, and B now. We raised that late last year. >> Congratulations. >> Thank you. >> Who's the venture funders? >> True Ventures is our largest investor, followed by Celesta Capital, National Grid Partners is an investor, and so is Engineering Capital and Clear Vision Ventures. >> And the seed and it was from Engineering? >> Seed was from Engineering. >> Engineering Capital. >> And then True came in very early on. >> Okay. >> Greenspring is also an investor in us, so is Industrial Ventures. >> Well, privacy has a big concern, big application for you guys. Privacy, secure migrations. >> Very much so. So what we are believe very strongly in the security's personal, security is yours and my data. Privacy is what the data collector is responsible for. (John laughs) So the enterprise better be making sure that they've complied with privacy regulations because they don't tell you how to protect the data. They just fine you. >> Well, you're not, you're technically long, six year old start company. Six, seven years old. >> Yeah. >> Roughly. So yeah, startups can go on long like this, still startup, privately held, you're growing, got big records under management there, congratulations. What's next? >> I think scaling the business. We are seeing lots of applications for this particular solution. It's going beyond just regulated industries. Like I said, it's a differentiating factor now. >> Yeah >> So retail, and a lot of other IOT related industrial customers - >> Yeah. >> are also coming. >> Ameesh, talk about the show here. We're at re:inforce, actually we're live here on the ground, the show floor buzzing. What's your takeaway? What's the vibe this year? What if you had to share what your opinion the top story here at the show, what would be the two top things, or three things? >> I think it's two things. First of all, it feels like we are back. (both laugh) It's amazing to see people on the show floor. >> Yeah. >> People coming in and asking questions and getting to see the product. The second thing that I think is very gratifying is, people come in and say, "Oh, I've heard of you guys." So thanks to digital media, and digital marketing. >> They weren't baffled. They want baffled. >> Exactly. >> They use baffled. >> Looks like, our outreach has helped, >> Yeah. >> and has kept the continuity, which is a big deal. >> Yeah, and now you're a CUBE alumni, welcome to the fold. >> Thank you. >> Appreciate you coming on. And we're looking forward to profiling you some day in our startup showcase, and certainly, we'll see you in the Palo Alto studios. Love to have you come in for a deeper dive. >> Sounds great. Looking forward to it. >> Congratulations on all your success, and thanks for coming on theCUBE, here at re:inforce. >> Thank you, John. >> Okay, we're here in, on the ground live coverage, Boston, Massachusetts for AWS re:inforce 22. I'm John Furrier, your host of theCUBE with Dave Vellante, who's in an analyst session, right? He'll be right back with us on the next interview, coming up shortly. Thanks for watching. (gentle music)

Published Date : Jul 26 2022

SUMMARY :

is the new show that we've It's good to be here. meme on the internet, that people are building on Yeah. on in the encryption area. Talk about what you guys do. strongly that the next frontier So tokenization, encryption, and masking, that kind of safety. Data is created all the time. He's the VP of the platform at AWS. to rethink encryption. by making sure that the data is protected the point that we want been and then hybrid. So the success has become now the problem into the data pipeline itself. of the fact that you don't without decrypting it. that could be. In fact, the cloud makes it so. In the cloud, you have load balancers, you have ways Mm. So the cloud is actually And the old way, proxies were seen don't have the baggage, right? say, CXOs say all the time, and on the rise, all these the proxy approach is a very solving that with that That's really the love the proxy as an ease of What's the challenge there? So the workloads are diverse, So, I mean, show about the But hybrid really is the steady state. and in the cloud, what's coming into the picture So plugging into that gets another diverse access to data. So talk about the old school OLTP, And you got Tableau built the proxy architecture really helps, bite that I'm going to read "Data is the new oil." that sentence is relevant. 75% of the world will be And the point is, there could from our survey that we did. that you look better compared I get the vanity of that, but from 30 different banks in the country. up to put money into you guys. provide the best tool out I love the success, In case of SaaS, we are not even visible, the volume of the data That in that case It is pay as you go, It is by definition, no When it comes to API like still alive, as you write your. Exactly. That's the one that We raised that late last year. True Ventures is our largest investor, Greenspring is also an investor in us, big application for you guys. So the enterprise better be making sure Well, you're not, So yeah, startups can I think scaling the business. Ameesh, talk about the show here. on the show floor. see the product. They want baffled. and has kept the continuity, Yeah, and now you're a CUBE alumni, in the Palo Alto studios. Looking forward to it. and thanks for coming on the ground live coverage,

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Harry Glaser, Modlbit, Damon Bryan, Hyperfinity & Stefan Williams, Snowflake | Snowflake Summit 2022


 

>>Thanks. Hey, everyone, welcome back to the cubes. Continuing coverage of snowflakes. Summit 22 live from Caesars Forum in Las Vegas. Lisa Martin here. I have three guests here with me. We're gonna be talking about Snowflake Ventures and the snowflakes start up Challenge. That's in its second year. I've got Harry Glaser with me. Co founder and CEO of Model Bit Start Up Challenge finalist Damon Bryan joins us as well. The CTO and co founder of Hyper Affinity. Also a startup Challenge Finalists. And Stephane Williams to my left here, VP of Corporate development and snowflake Ventures. Guys, great to have you all on this little mini panel this morning. >>Thank you. >>Thank you. >>Let's go ahead, Harry, and we'll start with you. Talk to the audience about model. But what do you guys do? And then we'll kind of unpack the snowflake. The Snowflakes challenge >>Model bit is the easiest way for data scientists to deploy machine learning models directly into Snowflake. We make use of the latest snowflake functionality called Snow Park for python that allows those models to run adjacent to the data so that machine learning models can be much more efficient and much more powerful than they were before. >>Awesome. Damon. Give us an overview of hyper affinity. >>Yes, so hyper affinity were Decision Intelligence platform. So we helped. Specifically retailers and brands make intelligent decisions through the use of their own customer, data their product data and put data science in a I into the heart of the decision makers across their business. >>Nice Step seven. Tell us about the startup challenge. We talked a little bit about it yesterday with CMO Denise Pearson, but I know it's in its second year. Give us the idea of the impetus for it, what it's all about and what these companies embody. >>Yeah, so we This is the second year that we've done it. Um, we it was really out of, um Well, it starts with snowflake Ventures when we started to invest in companies, and we quickly realised that there's there's a massive opportunity for companies to be building on top of the Lego blocks, uh, of snowflake. And so, um, open up the competition. Last year it was the inaugural competition overlay analytics one, Um, and since then, you've seen a number of different functionalities and features as part of snowflakes snow part. Being one of them native applications is a really exciting one going forward. Um, the companies can really use to accelerate their ability to kind of deliver best in class applications using best in class technology to deliver real customer outcomes and value. Um, so we've we've seen tremendous traction across the globe, 250 applicants across 50. I think 70 countries was mentioned today, so truly global in nature. And it's really exciting to see how some of the start ups are taking snowflake to to to new and interesting use cases and new personas and new industries. >>So you had 200 over 250 software companies applied for this. How did you did you narrow it down to three? >>We did. Yeah, >>you do that. >>So, behind the scenes, we had a sub judging panel, the ones you didn't see up on stage, which I was luckily part of. We had kind of very distinct evaluation criteria that we were evaluating every company across. Um and we kind of took in tranches, right? We we took the first big garden, and we kind of try to get that down to a top 50 and top 50. Then we really went into the details and we kind of across, um, myself in ventures with some of my venture partners. Um, some of the market teams, some of the product and engineering team, all kind of came together and evaluated all of these different companies to get to the top 10, which was our semifinalists and then the semi finalists, or had a chance to present in front of the group. So we get. We got to meet over Zoom along the way where they did a pitch, a five minute pitch followed by a Q and A in a similar former, I guess, to what we just went through the startup challenge live, um, to get to the top three. And then here we are today, just coming out of the competition with with With folks here on the table. >>Wow, Harry talked to us about How did you just still down what model bit is doing into five minutes over Zoom and then five minutes this morning in person? >>I think it was really fun to have that pressure test where, you know, we've only been doing this for a short time. In fact model. It's only been a company for four or five months now, and to have this process where we pitch and pitch again and pitch again and pitch again really helped us nail the one sentence value proposition, which we hadn't done previously. So in that way, very grateful to step on in the team for giving us that opportunity. >>That helps tremendously. I can imagine being a 4 to 5 months young start up and really trying to figure out I've worked with those young start ups before. Messaging is challenging the narrative. Who are we? What do we do? How are we changing or chasing the market? What are our customers saying we are? That's challenging. So this was a good opportunity for you, Damon. Would you say the same as well for hyper affinity? >>Yeah, definitely conquer. It's really helped us to shape our our value proposition early and how we speak about that. It's quite complicated stuff, data science when you're trying to get across what you do, especially in retail, that we work in. So part of what our platform does is to help them make sense of data science and Ai and implement that into commercial decisions. So you have to be really kind of snappy with how you position things. And it's really helped us to do that. We're a little bit further down the line than than these guys we've been going for three years. So we've had the benefit of working with a lot of retailers to this point to actually identify what their problems are and shape our product and our proposition towards. >>Are you primarily working with the retail industry? >>Yes, Retail and CPG? Our primary use case. We have seen any kind of consumer related industries. >>Got it. Massive changes right in retail and CPG the last couple of years, the rise of consumer expectations. It's not going to go back down, right? We're impatient. We want brands to know who we are. I want you to deliver relevant content to me that if I if I bought a tent, go back on your website, don't show me more tense. Show me things that go with that. We have this expectation. You >>just explain the whole business. But >>it's so challenging because the brothers brands have to respond to that. How do you what is the value for retailers working with hyper affinity and snowflake together. What's that powerhouse? >>Yeah, exactly. So you're exactly right. The retail landscape is changing massively. There's inflation everywhere. The pandemic really impacted what consumers really value out of shopping with retailers. And those decisions are even harder for retailers to make. So that's kind of what our platform does. It helps them to make those decisions quickly, get the power of data science or democratise it into the hands of those decision makers. Um, so our platform helps to do that. And Snowflake really underpins that. You know, the scalability of snowflake means that we can scale the data and the capability that platform in tangent with that and snowflake have been innovating a lot of things like Snow Park and then the new announcements, announcements, uni store and a native APP framework really helping us to make developments to our product as quick as snowflakes are doing it. So it's really beneficial. >>You get kind of that tailwind from snowflakes acceleration. It sounds like >>exactly that. Yeah. So as soon as we hear about new things were like, Can we use it? You know, and Snow Park in particular was music to our ears, and we actually part of private preview for that. So we've been using that while and again some of the new developments will be. I'm on the phone to my guys saying, Can we use this? Get it, get it implemented pretty quickly. So yeah, >>fantastic. Sounds like a great aligned partnership there, Harry. Talk to us a little bit about model bit and how it's enabling customers. Maybe you've got a favourite customer example at model bit plus snowflake, the power that delivers to the end user customer? >>Absolutely. I mean, as I said, it allows you to deploy the M L model directly into snowflake. But sometimes you need to use the exact same machine learning model in multiple endpoints simultaneously. For example, one of our customers uses model bit to train and deploy a lead scoring model. So you know when somebody comes into your website and they fill out the form like they want to talk to a sales person, is this gonna be a really good customer? Do we think or maybe not so great? Maybe they won't pay quite as much, and that lead scoring model actually runs on the website using model bit so that you can deploy display a custom experience to that customer we know right away. If this is an A, B, C or D lead, and therefore do we show them a salesperson contact form? Do we just put them in the marketing funnel? Based on that lead score simultaneously, the business needs to know in the back office the score of the lead so that they can do things like routed to the appropriate salesperson or update their sales forecasts for the end of the quarter. That same model also runs in the in the snowflake warehouse so that those back office systems can be powered directly off of snowflake. The fact that they're able to train and deploy one model into two production environment simultaneously and manage all that is something they can only do with bottled it. >>Lead scoring has been traditionally challenging for businesses in every industry, but it's so incredibly important, especially as consumers get pickier and pickier with. I don't want I don't want to be measured. I want to opt out. What sounds like what model but is enabling is especially alignment between sales and marketing within companies, which is That's also a big challenge at many companies face for >>us. It starts with the data scientist, right? The fact that sales and marketing may not be aligned might be an issue with the source of truth. And do we have a source of truth at this company? And so the idea that we can empower these data scientists who are creating this value in the company by giving them best in class tools and resources That's our dream. That's our mission. >>Talk to me a little bit, Harry. You said you're only 4 to 5 months old. What were the gaps in the market that you and your co founders saw and said, Guys, we've got to solve this. And Snowflake is the right partner to help us do it. >>Absolutely. We This is actually our second start up, and we started previously a data Analytics company that was somewhat successful, and it got caught up in this big wave of migration of cloud tools. So all of data tools moved and are moving from on premise tools to cloud based tools. This is really a migration. That snowflake catalyst Snowflake, of course, is the ultimate in cloud based data platforms, moving customers from on premise data warehouses to modern cloud based data clouds that dragged and pulled the rest of the industry along with it. Data Science is one of the last pieces of the data industry that really hasn't moved to the cloud yet. We were almost surprised when we got done with our last start up. We were thinking about what to do next. The data scientists were still using Jupiter notebooks locally on their laptops, and we thought, This is a big market opportunity and we're We're almost surprised it hasn't been captured yet, and we're going to get in there. >>The other thing. I think it's really interesting on your business that we haven't talked about is just the the flow of data, right? So that the data scientist is usually taking data out of a of a of a day like something like Smoke like a data platform and the security kind of breaks down because then it's one. It's two, it's three, it's five, it's 20. Its, you know, big companies just gets really big. And so I think the really interesting thing with what you guys are doing is enabling the data to stay where it's at, not copping out keeping that security, that that highly governed environment that big companies want but allowing the data science community to really unlock that value from the data, which is really, really >>cool. Wonderful for small startups like Model Bit. Because you talk to a big company, you want them to become a customer. You want them to use your data science technology. They want to see your fed ramp certification. They want to talk to your C. So we're two guys in Silicon Valley with a dream. But if we can tell them the data is staying in snowflake and you have that conversation with Snowflake all the time and you trust them were just built on top. That is an easy and very smooth way to have that conversation with the customer. >>Would you both say that there's credibility like you got street cred, especially being so so early in this stage? Harry, with the partnership with With Snowflake Damon, we'll start with you. >>Yeah, absolutely. We've been using Snowflake from day one. We leave from when we started our company, and it was a little bit of an unknown, I guess maybe 23 years ago, especially in retail. A lot of retailers using all the legacy kind of enterprise software, are really starting to adopt the cloud now with what they're doing and obviously snowflake really innovating in that area. So what we're finding is we use Snowflake to host our platform and our infrastructure. We're finding a lot of retailers doing that as well, which makes it great for when they wanted to use products like ours because of the whole data share thing. It just becomes really easy. And it really simplifies it'll and data transformation and data sharing. >>Stephane, talk about the startup challenge, the innovation that you guys have seen, and only the second year I can. I can just hear it from the two of you. And I know that the winner is back in India, but tremendous amount of of potential, like to me the last 2.5 days, the flywheel that is snowflake is getting faster and faster and more and more powerful. What are some of the things that excite you about working on the start up challenge and some of the vision going forward that it's driving. >>I think the incredible thing about Snowflake is that we really focus as a company on the data infrastructure and and we're hyper focused on enabling and incubating and encouraging partners to kind of stand on top of a best of breed platform, um, unlocked value across the different, either personas within I T organisations or industries like hypothermia is doing. And so it's it's it's really incredible to see kind of domain knowledge and subject matter expertise, able to kind of plug into best of breed underlying data infrastructure and really divide, drive, drive real meaningful outcomes for for for our customers in the community. Um, it's just been incredible to see. I mean, we just saw three today. Um, there was 250 incredible applications that past the initial. Like, do they check all the boxes and then actually, wow, they just take you to these completely different areas. You never thought that the technology would go and solve. And yet here we are talking about, you know, really interesting use cases that have partners are taking us to two >>150. Did that surprise you? And what was it last year. >>I think it was actually close to close to 2 to 40 to 50 as well, and I think it was above to 50 this year. I think that's the number that is in my head from last year, but I think it's actually above that. But the momentum is, Yeah, it's there and and again, we're gonna be back next year with the full competition, too. So >>awesome. Harry, what is what are some of the things that are next for model bed as it progresses through its early stages? >>You know, one thing I've learned and I think probably everyone at this table has internalised this lesson. Product market fit really is everything for a start up. And so for us, it's We're fortunate to have a set of early design partners who will become our customers, who we work with every day to build features, get their feedback, make sure they love the product, and the most exciting thing that happened to me here this week was one of our early design partner. Customers wanted us to completely rethink how we integrate with gets so that they can use their CI CD workflows their continuous integration that they have in their own get platform, which is advanced. They've built it over many years, and so can they back, all of model, but with their get. And it was it was one of those conversations. I know this is getting a little bit in the weeds, but it was one of those conversations that, as a founder, makes your head explode. If we can have a critical mass of those conversations and get to that product market fit, then the flywheel starts. Then the investment money comes. Then you're hiring a big team and you're off to the races. >>Awesome. Sounds like there's a lot of potential and momentum there. Damon. Last question for you is what's next for hyper affinity. Obviously you've got we talked about the street cred. >>Yeah, what's >>next for the business? >>Well, so yeah, we we've got a lot of exciting times coming up, so we're about to really fully launch our products. So we've been trading for three years with consultancy in retail analytics and data science and actually using our product before it was fully ready to launch. So we have the kind of main launch of our product and we actually starting to onboard some clients now as we speak. Um, I think the climate with regards to trying to find data, science, resources, you know, a problem across the globe. So it really helps companies like ours that allow, you know, allow retailers or whoever is to democratise the use of data science. And perhaps, you know, really help them in this current climate where they're struggling to get world class resource to enable them to do that >>right so critical stuff and take us home with your overall summary of snowflake summit. Fourth annual, nearly 10,000 people here. Huge increase from the last time we were all in person. What's your bumper sticker takeaway from Summit 22 the Startup Challenge? >>Uh, that's a big closing statement for me. It's been just the energy. It's been incredible energy, incredible excitement. I feel the the products that have been unveiled just unlock a tonne, more value and a tonne, more interesting things for companies like the model bit I profanity and all the other startups here. And to go and think about so there's there's just this incredible energy, incredible excitement, both internally, our product and engineering teams, the partners that we have spoke. I've spoken here with the event, the portfolio companies that we've invested in. And so there's there's there's just this. Yeah, incredible momentum and excitement around what we're able to do with data in today's world, powered by underlying platform, like snowflakes. >>Right? And we've heard that energy, I think, through l 30 plus guests we've had on the show since Tuesday and certainly from the two of you as well. Congratulations on being finalist. We wish you the best of luck. You have to come back next year and talk about some of the great things. More great >>things hopefully will be exhibited next year. >>Yeah, that's a good thing to look for. Guys really appreciate your time and your insights. Congratulations on another successful start up challenge. >>Thank you so much >>for Harry, Damon and Stefan. I'm Lisa Martin. You're watching the cubes. Continuing coverage of snowflakes. Summit 22 live from Vegas. Stick around. We'll be right back with a volonte and our final guest of the day. Mhm, mhm

Published Date : Jun 16 2022

SUMMARY :

Guys, great to have you all on this little mini panel this morning. But what do you guys do? Model bit is the easiest way for data scientists to deploy machine learning models directly into Snowflake. Give us an overview of hyper affinity. So we helped. Give us the idea of the impetus for it, what it's all about and what these companies And it's really exciting to see how some of the start ups are taking snowflake to So you had 200 over 250 software companies applied We did. So, behind the scenes, we had a sub judging panel, I think it was really fun to have that pressure test where, you know, I can imagine being a 4 to 5 months young start up of snappy with how you position things. Yes, Retail and CPG? I want you to deliver relevant content to me that just explain the whole business. it's so challenging because the brothers brands have to respond to that. You know, the scalability of snowflake means that we can scale the You get kind of that tailwind from snowflakes acceleration. I'm on the phone to my guys saying, Can we use this? bit plus snowflake, the power that delivers to the end user customer? the business needs to know in the back office the score of the lead so that they can do things like routed to the appropriate I want to opt out. And so the idea that And Snowflake is the right partner to help us do it. dragged and pulled the rest of the industry along with it. So that the data scientist is usually taking data out of a of a of a day like something But if we can tell them the data is staying in snowflake and you have that conversation with Snowflake all the time Would you both say that there's credibility like you got street cred, especially being so so are really starting to adopt the cloud now with what they're doing and obviously snowflake really innovating in that area. And I know that the winner is back in India, but tremendous amount of of and really divide, drive, drive real meaningful outcomes for for for our customers in the community. And what was it last year. But the momentum Harry, what is what are some of the things that are next for model bed as and the most exciting thing that happened to me here this week was one of our early design partner. Last question for you is what's next for hyper affinity. So it really helps companies like ours that allow, you know, allow retailers or whoever is to democratise Huge increase from the last time we were all in person. the partners that we have spoke. show since Tuesday and certainly from the two of you as well. Yeah, that's a good thing to look for. We'll be right back with a volonte and our final guest of the day.

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Jeremy Burton, Observe, Inc. | AWS Summit SF 2022


 

(bright music) >> Hello everyone and welcome back to theCUBE's live coverage here in San Francisco, California for AWS Summit 2022. I'm John Furrier, your host of theCUBE. Two days of coverage, AWS Summit 2022 in New York city's coming up this summer, we'll be there as well. Events are back. theCUBE is back. Of course, with theCUBE virtual, CUBE hybrid, the cube.net. Check it out, a lot of content this year more than ever. A lot more cloud data, cloud native, modern applications, all happening. Got a great guest here. Jeremy Burton, CUBE alumni, CEO of Observe, Inc. in the middle of all the cloud scale, big data, observability. Jeremy, great to see you. Thanks for coming on. >> Always great to come and talk to you on theCUBE man. It's been a few years. >> Well, you got your hands. You're in the trenches with great startup, good funding, great board, great people involved in the observability space, hot area, but also you've been a senior executive. President of Dell, EMC, 11 years ago you had a vision and you actually had an event called cloud meets big data. >> Jeremy: Yeah. >> And it's here. You predicted it 11 years ago. Look around, it's cloud meets big data. >> Yeah, the cloud thing I think was probably already a thing, but the big data thing I do claim credit for sort of catching that bus early, We were on the bus early and I think it was only inevitable. Like if you could bring the economics and the compute of cloud to big data, you could find out things you could never possibly imagine. >> So you're close to a lot of companies that we've been covering deeply. Snowflake obviously are involved. The board level, the founders, the people there, cloud, Amazon, what's going on here? You're doing a startup as the CEO at the helm, chief of Observe, Inc., which is an observability, which is to me in the center of this confluence of data, engineering, large scale integrations, data as code, integrating into applications. It's a whole another world developing, like you see with Snowflake, it means Snowflake is super cloud as we call it. So a whole nother wave is here. What's this wave we're on? How would you describe the wave? >> Well, a couple of things. People are, I think, riding more software than ever before. Why? Because they've realized that if you don't take your business online and offer a service, then you become largely irrelevant. And so you you've got a whole set of new applications. I think more applications now than any point, not just ever, but the mid nineties. I always looked at as the golden age of application development. Now, back then people were building for Windows. Well now they're building for things like, AWS is now the platform. So you've got all of that going on. And then at the same time, the side effect of these applications is they generate data and lots of data and the transactions, what you bought today or something like that. But then there's what we do, which is all the telemetry data, all the exhaust fumes. And I think people really are realizing that their differentiation is not so much their application. It's their understanding of the data. Can I understand who my best customers are? What I sell today? If people came to my website and didn't buy, then why not? Where did they drop off? All of that they want to analyze. And the answers are all in the data. The question is, can you understand it? >> In our last startup showcase, we featured data as code. One of the insights that we got out of that, and I want to get your opinion on or reaction to is, is that data used to be put into a data lake and turns into a data swamp or throw into the data warehouse, and then we'll do some queries, maybe a report once in a while. And so data, once it was done, unless it was real time, even real time was not good anymore after real time. That was the old way. Now you're seeing more and more effort to say, let's go look at the data, 'cause now machine learning is getting better. Not just train once, they're iterating. This notion of iterating and then pivoting, iterating and pivoting That's a Silicon Valley story. That's like how startups were, but now you're seeing data being treated the same way. So now you have this data concept that's now part of a new way to create more value for the apps. So this whole new cycle of data being reused and repurposed, then figure it out. >> Yeah, yeah, I'm a big fan of, years ago, just an amazing guy, Andy McAfee, at the MIT labs. I spent time with and he had this line, which still sticks to me this day, which is look, he said, I'm part of a body, which believes that everything is a matter of data. Like if you have enough data, you can answer any question. And this has going back 10 years when he was saying these kind of things and certainly, research is on the forefront. But I think starting to see that mindset of the MIT research be mainstream in enterprises. They're realizing that, yeah, it is about the data. If I can better understand my data better than competitor, then I've got an advantage. And so the question is how? What technologies and what skills do I need in my organization to allow me to do that? >> So let's talk about Observe, Inc. You're the CEO. Given you've seen the waves before, you're in the front lines of observability, which again is in the center of all this action. What's going on with the company? Give a quick minute to explain Observe for the folks who don't know what you guys do. What's the company doing? What's the funding status? What's the product status? And what's the customer status? >> Yeah, so we realized, a handful of years ago, let's say five years ago. Look, the way people are building applications is different. They're way more functional. They change every day. But in some respects there are a lot more complicated. They're distributed, microservices architectures. And when something goes wrong, the old way of troubleshooting and solving problems was not going to fly because you had so much change going into production on a daily basis. It was hard to tell like where the problem was. And so we thought, okay, it's about time. Somebody looks at the exhaust fumes from this application and all the telemetry data and helps people troubleshoot and make sense of the problems that they're seeing. So that's observability. It's actually a term that goes back to the 1960s. It was, a guy called, like everything in tech, it's a reinvention of something from years gone by, but there's a guy called Rudy Coleman in 1960s, kind of term. And the term was been able to determine the state of a system by looking at its external outputs. And so we've been going on this for the best part of four years now. It took us three years just to build the product. I think what people don't appreciate these days often is the barrier to entry in a lot of these markets is quite high. You need a lot of functionality to have something that's credible with a customer. So yeah, this last year, we did our first year selling. We've got about 40 customers now. We got great investors Sutter Hill Ventures. Mike Speiser who was really the first guy in the Snowflake and the initial investor. We're fortunate enough to have Mike on our board. And part of the Observe story is closely knit with Snowflake because all of that telemetry data, we store in there. >> So I want to pivot to that. Mike Speiser, Snowflake, Jeremy Burton, theCUBE kind of same thinking. This idea of a super cloud or what Snowflake became. >> Jeremy: Yeah. >> Snowflake is massively successful on top of AWS. And now you're seeing startups and companies build on top of Snowflake. >> Jeremy: Yeah. >> So that's become an entrepreneurial story that we think that to go big in the cloud, you can have a cloud on a cloud, like as Jerry Chen in Greylock calls it, castles in the cloud where there are moats in the cloud. So you're close to it. I know you're doing some stuff with Snowflake's. So as a startup, what's your view on building on top of say a Snowflake or an AWS, because again, you got to go where the data is. You need all the data. >> Jeremy: Yeah. >> What's your take on that? >> Having enough gray hair now. Again, in tech, I think if you want to predict the future, look at the past. And 20 years ago, 25 years ago, I was at a smaller company called Oracle. And an Oracle was the database company and their ambition was to manage all of the world's transactional data. And they built on a platform or a couple of platforms. One, Windows, and the other main one was Solaris. And so at that time, the operating system was the platform. And then that was the ecosystem that you would compete on top of. And then there were companies like SAP that built applications on top of Oracle. So then wind the clock forward 25 years, gray hairs, the platform isn't the operating system anymore. The platform is AWS, Google cloud. I probably look around if I say that in. >> It's okay. But Hyperscale. >> Yeah. >> CapEx built out. >> That is the new platform. And then Snowflake comes along. Well, their aspiration is to manage all of the, not just human generated data, but machine generated data in the world of cloud. And I think they they've done an amazing job doing for the, I'd say the big data world, what Oracle did for the relational data world way back 25 years ago. And then there are folks like us come along and of course my ambition would be, look, if we can be as successful as an SAP building on top of Snowflake, as they were on top of Oracle, then we'd probably be quite happy. >> So you're building on top of Snowflake? >> We're building on top of Snowflake a hundred percent. And I've had folks say to me, well, aren't you worried about that? Isn't that a risk? It's like, well, that's a risk. >> Are you still on the board? >> Yeah, I'm still on the board. Yeah. That's a risk I'm prepared to take. I am long on Snowflake. >> It sounds, well, you're in a good spot. Stay on the board then you'll know as going on. Okay, seriously, this is a real dynamic. >> Jeremy: It is. >> It's not a one off. >> Well, and I do believe as well that the platform that you see now with AWS, if you look at the revenues of AWS, it is an order of magnitude more than Microsoft was 25 years ago with windows. And so I believe the opportunity for folks like Snowflake and folks like Observe, it's an order magnitude more than it was for the Oracle and the SAPs of the old world. >> Yeah, and I think this is something that this next generation of entrepreneurship is the go big scenario is you got to be on a platform. >> Yeah and it's quite easy. >> Or be the platform, but it's hard. There's only like how many seats are at that table left. >> Well, value migrates up over time. So when the cloud thing got going, there were probably 10, 20, 30, rack space and there's 1,000,001 infrastructure for service, platform as a service. My old employee EMC, we had Pivotal. Pivotal was a platform as a service. You don't hear so much about it these days, but initially there's a lot of players and then it consolidates. And then to extract a real business, you got to move up, you got to add value, you got to build databases, then you got to build applications. >> It's interesting. Moving from the data center to the cloud was a dream for starters 'cause they didn't have to provision the CapEx. Now the CapEx is in the cloud. Then you build on top of that, you got Snowflake. Now you got on top of that. >> The assumption is almost that compute and storage is free. I know it's not quite free. >> Yeah, it's almost free. >> But as an application vendor, you think, well, what can I do if I assume compute and storage is free, that's the mindset you've got to get into. >> And I think the platform enablement to value. So if I'm an entrepreneur, I'm going to get a serious multiple of value in what I'm paying. Most people don't even blink at their AWS bills unless they're like massively huge. Then it's a repatriation question or whatever discount question. But for most startups or any growing company, the Amazon bill should be a small factor. >> Yeah, a lot of people ask me like, look, you're building on Snowflake. You're going to be paying their money. How does that work with your business model? If you're paying them money, do you have a viable business? And it's like, well, okay. We could build a database as well in Observe, but then I've got half the development team working on something that will never be as good as Snowflake. And so we made the call early on that, no, we want to innovate above the database. Snowflake are doing a great job of innovating on the database and the same is true with something like Amazon, like Snowflake could have built their own cloud and their own platform, but they didn't. >> Yeah and what's interesting is that Dave Vellante and I have been pointing this out and he's obviously more on Snowflake. I've been looking at Databricks and the same dynamics happening. The proof is the ecosystem. >> Yeah. >> If you look at Snowflake's ecosystem right now and Databricks, it's exploding. The shows are selling out. This floor space is booked. That's the old days at VMware. The old days at AWS. >> One and for Snowflake and any platform provider, it's a beautiful thing because we build on Snowflake and we pay their money. They don't have to sell to us. And we do a lot of the support. And so the economics work out really, really well if you're a platform provider and you've got a lot of ecosystems. >> And then also you get a trajectory of economies of scale with the institutional knowledge of Snowflake, integrations, new products, you're scaling and step function with them. >> Yeah, we manage 10 petabytes of data right now. When I arrived at EMC in 2010, we had one petabyte customer. And so at Observe, we've been only selling the product for a year. We have 10 petabytes of data under management. And so being able to rely on a platform that can manage that is invaluable. >> Well, Jeremy, great conversation. Thanks for sharing your insights on the industry. We got a couple minutes left, put a plug in for Observe. What do you guys do? You got some good funding, great partners. I don't know if you can talk about your POC customers, but you got a lot of high ends folks that are working with you. You get in traction. >> Yeah >> Scales around the corner sounds like. Is that where you at? Pre-scale? >> We've got a big announcement coming up in two or three weeks. We've got new funding, which is always great. The product is really, really close. I think, as a startup, you always strive for market fit, at which point can you just start hiring salespeople and the revenue keeps going. We're getting pretty close to that right now. We've got about 40 SaaS companies that run on the platform. They're almost all AWS Kubernetes, which is our sweet spot to begin with, but we're starting to get some really interesting enterprise type customers. We're F5 networks. We're POC in right now with Capital One. We've got some interesting news around Capital One coming up. I can't share too much, but it's going to be exciting. And like I said, Sutter Hill continue to stick. >> And I think Capital One's a big Snowflake customer as well, right? >> They were early and one of the things that attracted me to Capital One was they were very, very good with Snowflake early on and they put Snowflake in a position in the bank where they thought that snowflake could be successful. And today that is one of Snowflake's biggest accounts. >> Capital One, very innovative cloud. Obviously, AWS customer and very innovative. certainly in the CISO and CIO. On another point on where you're at. So you're pre-scale meaning you're about to scale. >> Jeremy: Right. >> So you got POCs. What's that trajectory look like? And you see around the corner, what's going on? What's around the corner that you're going to hit the straight and narrow and gas it fast? >> Yeah, the key thing for us is we got to get the product right. The nice thing about having a guy like Mike Speiser on the board is he doesn't obsess about revenue at this stage. His questions at the board are always about like, is the product right? Is the product right? Have you got the product right? 'Cause we know when the product's right, we can then scale the sales team and the revenue will take care of itself. So right now all the attention is on the product. This year, the exciting thing is we're adding all the tracing visualizations. So people will be able to the kind of things that back in the day you could do with the New Relics and AppDynamics, the last generation of APM tools. You're going to be able to do that within Observe. And we've already got the logs and the metrics capability in there. So for us this year is a big one 'cause we complete the trifecta, the logs. >> What's the secret sauce of observe if you put it into a sentence, what's the secret sauce? >> I think, an amazing founding engineering team, number one. At the end of the day, you have to build an amazing product and you have to solve a problem in a different way and we've got great long term investors. And the biggest thing our investors give is, actually it's not just money, it gives us time to get the product right. Because if we get the product right, then we can get the growth. >> Got it. Final question while I got you here. You've been on the enterprise business for a long time. What's the buyer landscape out there? You got people doing POCs, Capital One scale. So we know that goes on. What's the appetite at the buyer side for startups and what are their requirements that you're seeing? Obviously, we're seeing people go in and dip into the startup pool because new ways to refactor their business, restructure. So a lot of happening in cloud. What's the criteria? How are enterprises engaging in with startups? >> Yeah, enterprises, they know they've got to spend money transforming the business. I almost feel like my old Dell or EMC self there, but what we were saying five years ago is happening. Everybody needs to figure out a way to take their business to this digital world. Everybody has to do it. So the nice thing from a startup standpoint is they know at times they need to risk or take a bet on new technology in order to help them do that. So I think you've got buyers that A, have money, B, are prepared to take risks, and it's a race against time to get their offerings in this new digital footprint. >> Final, final question. What's the state of AWS? Where do you see them going next? Obviously, they're continuing to be successful. How does cloud 3.0? Or they always say it's day one, but it's maybe more like day 10, but what's next for AWS? Where do they go from here? Obviously, they're doing well and they're getting bigger and bigger. >> Yeah, it's an amazing story. We are on AWS as well. And so I think if they keep nurturing the builders and the ecosystem, then that is their superpower. They have an early leads. And if you look at where, maybe the likes of Microsoft lost the plot in the late nineties, it was they stopped really caring about developers and the folks who are building on top of their ecosystem. In fact, they started buying up their ecosystem and competing with people in their ecosystem. And I see with AWS, they have an amazing head start. And if they did more, if they do more than that, that's what's going to keep this juggernaut rolling for many years to come. >> They got the Silicon and they got the Stack developing. Jeremy Burton inside theCUBE, great resource for commentary, but also founding with the CEO of a company called Observe, Inc. In the middle of all the action and the board of Snowflake as well. Great startup. Thanks for coming on theCUBE. >> Always a pleasure. >> Live from San Francisco's theCUBE. I'm John Furrier, your host. Stay with us. More coverage from San Francisco, California after the short break. (soft music)

Published Date : Apr 20 2022

SUMMARY :

in the middle of all the cloud scale, talk to you on theCUBE man. You're in the trenches with great startup, And it's here. and the compute of cloud to big data, as the CEO at the helm, and lots of data and the transactions, One of the insights And so the question is how? for the folks who don't And the term was been able to determine This idea of a super cloud And now you're seeing castles in the cloud where One, Windows, and the It's okay. in the world of cloud. And I've had folks say to me, Yeah, I'm still on the board. Stay on the board then and the SAPs of the old world. is the go big scenario is Or be the platform, but it's hard. And then to extract a real business, Moving from the data center to the cloud The assumption is almost that that's the mindset you've got to get into. the Amazon bill should be a small factor. on the database and the same is true and the same dynamics happening. That's the old days at VMware. And so the economics work And then also you get a the product for a year. insights on the industry. Scales around the corner sounds like. and the revenue keeps going. in the bank where they thought certainly in the CISO and CIO. What's around the corner that that back in the day you At the end of the day, you have and dip into the startup pool So the nice thing from a What's the state of AWS? and the ecosystem, then and the board of Snowflake as well. after the short break.

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Video Exclusive: Sales Impact Academy Secures $22M In New Funding


 

(upbeat music) >> Every company needs great salespeople, it's one of the most lucrative professions out there. And there's plenty of wisdom and knowledge that's been gathered over the years about selling. We've heard it all, famous quotes from the greatest salespeople of our time, like Zig Ziglar and Jeffrey Gitomer, and Dale Carnegie and Jack Welch, and many others. Things like, "Each of us has only 24 hours in a day, "it's all about how we use our time." And, "You don't have to be great to start, "but you have to start to be great." And then I love this one, "People hate to be sold, but they love to buy." "There are no traffic jams on the extra mile, "make change before you have to." And the all time classic, "Put that coffee down. "Coffee is for closers." Thousands of pieces of sales advice are readily available in books, videos, on blogs and in podcasts, and many of these are free of charge. So why would entrepreneurs start a company to train salespeople? And how is it that sharp investors are pouring millions of dollars into this space? Hello everyone, and welcome to this Cube Video Exclusive, my name is Dave Vellante, and today we welcome Paul Fifield who's the co-founder and CEO of Sales Impact Academy who's going to answer these questions and share some exciting news on the startups. Paul, welcome to "The Cube" good to see you again. >> Yeah, good to see you again, Dave, great to be here. >> Hey, so before we get into the hard news, tell us a little bit about the Sales Impact Academy, why'd you start the company, maybe some of the fundamentals of this market, your total available market, who you're targeting, you know, what's the premise behind the company? >> Yeah sure. So I mean, I started the company, it was actually pretty organic in the way it began. I had a 10 year career as a CRO and it was, you know, had a couple of great hits with two companies, but it was a real struggle to basically, you know, operate as a CRO and learn your craft at the same time. And so when I left my last company, I kind of got out there, I wanted to kind of give back a little bit and I started doing some voluntary teaching in and around London, and I actually, one of the companies I started was in New York so I got schooled very much on a sort of US approach to how you build a modern you know, go to market and sales operation. Started going out there, doing some teaching, realized that so many people just didn't have a clue about how to build a scalable and predictable revenue function, and I kind of felt sorry for them. So I literally started doing some, you know, online classes myself, got my co-founder Alex to put curriculum together as well and we literally started just doing online classes, very live, very organic, just a Google Drive and some decks, and it really just blew up from there. >> That's amazing. I mean, so you've my, you know, tongue and cheek up front, but people might wonder, why do you need a platform 'cause there's so much free information out there? Is it to organize, is it a discipline thing? Explain that. >> Well, I think the way I sort of see this is that is that the lack of structured learning and education is actually one of the greatest educational travesties, I think, of the last 50 years, okay. Now sales and go to market is a huge global profession, right? Half the world's companies are B2B, so roughly that's a proxy for half the world's GDP, right? Which is $40 trillion of GDP. Now that 40 trillion rests on kind of the success of the growth and the sales functions of all those companies. Yet in its infinite wisdom, the global education system literally just ignored sales and go to market as a profession. Some universities are kind of catching up, but it's really too little too late. So what I sort of say to people, you imagine this Dave, right. You imagine if the way that law worked as a profession let's say, is that there's no law school, there's no law training, there's no even in work professional continuous professional development in law. The way that it works is you leave university, join a company, start practicing law and just use like YouTube just to maybe like, you know, where you're struggling, just use YouTube to like work out what's going on. The legal profession would be in absolute chaos. And that's what's happened in the sales and go to market profession, okay. What this profession desperately desperately needs is structured learning, good pedagogy, good well designed course and curriculum. And here's the other thing, right? Is the sort of paradox of infinite information is that just because all the information is out there, right, doesn't mean it's actually a good learning experience. Like, where do you find it? What's good? What's not good? And also the other thing I'd point out is that there is this kind of myth that all the information is out there on the internet. But actually what we do, and we'll come into it in a second is, the people teaching on our platform are the elite people from the industry. They haven't got time to do blog posts and just explain to people how they operate. They're going from company to company working at like, you know, working at these kind of elite companies. And they're the people that teach, and that information is not readily available and freely out there on the internet. >> Yeah, real opportunity, you made some great points there. I think business schools are finally starting to teach a little bit about public speaking and presenting, but nobody's teaching us how to sell. As Earl Nightingale says, "To some degree we're all salespeople, "selling our family on living the good life" or whatever. What movie we want to see tonight. But okay, let's get to the hard news. You got fresh funding of 22 million, tell us about that, congratulations. You know, the investors, what else can you share with us? >> Sure. Well, I mean, obviously, you know, immensely proud. We started from very sort of humble beginnings, as I said, we've now scaled very rapidly, we're a subscription business, we're a SaaS business. We'll come onto some of the growth metrics shortly, but just in a couple of years, you know, the last year which ended January, we grew 500% from year one, we're now well over 125 people, and I'm very, very, very honored, flattered, humbled that MIT, obviously one of those prestigious universities in the world, has taken a direct investment by their endowment fund, HubSpot Ventures. Another Boston great has also taken a direct investment as well. They actually began as a customer and loved what we were doing so much that they then decided to make an investment. Stage 2 Capital who invested in our seed round pretty much tripled down, played a huge role in helping us assemble MIT and HubSpot ventures as investors, and they continue to be an incredible VC giving us amazing, amazing support that their LP network of go to market leaders is second to none. And then Emerge Education, who is our pre-seed investor, they're actually based in London, also joined this round as well. >> Great, well actually, let's jump ahead. Let's talk about the metrics. I mean, if Stage Two is involved, they're hardcore. What can you share with us about, you know, everybody's chasing AR and NR and the like, what can you share with us? >> They are both pretty important. Well, I think from a headcount perspective, so as I mentioned our fiscal ends at the end of January, each year. We've gone from 25 to over 125 employees in that time. We've gone from 82 to 260 customers also in that time. And customers now include HubSpot, Gong, Klaviyo, GitHub, GT, Six Cents, so some really sort of major SaaS companies in the space. Our revenue's grown significantly with 5X. So 500% increase in revenue year over year, which is pretty fast, very proud of that. Our learning community has gone from over 3000 people to almost 15,000 professionals, and that makes us comfortably, the largest go to market learning community in the world. >> How did you decide when to scale? What were the sort of signals that said to you, "Okay, we're ready, "we have product market fit, "we can now scale the go to market." What were the signals there, Paul? >> Yeah. Well, I mean, I think for a very small team to achieve that level of growth in customers, to be kind of honest with you, like it's the pull that we're getting from the market. And I think the thing that has surprised me the most, perhaps in the last 12 months, is the pull we're getting from the enterprise. We're you know, I can't really announce, we've actually got a huge pilot with one of the largest companies actually in the world which is going fantastically well, our pipeline for enterprise customers is absolutely huge. But as you can imagine, if you've got distributed teams all over the world, we're living and working in this kind of hybrid world, how on earth do you kind of upscale all those people, right, that are, like I say, that are so distributed. It's impossible. Like in work, in the office delivery of training is pretty much dead, right? And so we sort of fill this really big pain, we solved this really, really big pain of how to effectively upskill people through this kind of live curriculum and this live teaching approach that we have. So I think for me, it's the pull that we're getting from the market really meant that you know, we have to double down. There is such a massive TAM, it is absolutely ridiculous. I mean, I think there are 20 million people just in sales and go to market in tech alone, right. And I mentioned to you earlier, half the world's companies effectively, you know, are B2B and therefore represent, you know, at its largest scope, our TAM. >> Excellent, thank you for that. Tell us more about the product and the platform. How's it work if I'm a customer, what type of investment do I have to make both financially? And what's my time commitment? How do you structure that? >> So the model is basically on a seat model. So roughly speaking, every seat's about a thousand dollars per year per rep. The lift is light. So we've got a very low onboarding, it's not a highly complex technical product, right? We've got a vast curriculum of learning that covers learning for, you know, SDRs, and the AEs, and CS reps, and leadership management training. We're developing curriculum for technical pre-sales, we're developing curriculum for revenue operations. And so it's very, very simple. We basically, it's a seat model, people literally just send us the seats and the details, we get people up and running in the platform, they start then enrolling and we have a customer success team that then plots out learning journeys and learning pathways for all of our customers. And actually what's starting to happen now, which is very, very exciting is that, you know, we're actually a key part of people's career development pathway. So to go from you know, SDR1 let's say to SDR2, you have to complete these three courses with Sales Impact Academy, and let's say, get 75% in your exam and it becomes a very powerful and simple way of developing career pathway. >> Yeah, so really detailed curriculum. So I was going to say, do I as a sales professional, do I pick and choose the things that are most relevant for me? Or are people actually going through a journey in career progression, or maybe both? >> Yeah, it's a mixture of both. We tend to see now, we're sort of starting to standardize, but really we're developing enough curriculum that over, let's say a 15 year period, you could start with us as an SDR and then end as a chief revenue officer, you know, running the entire function. This is the other thing about the crazy world of go to market. Very often, people are put into roles and it's sink or swim. There's no real learning that happens, there's no real development that happens before people take these big steps. And what this platform does so beautifully is is it equips people with the right skills and knowledge before they take that next step in their profession and in their career. And it just dramatically improves their chances of succeeding. >> Who are the trainers? Who's leading the classes, how do you find these guys, how do you structure? What are the content, you know, vectors, where's all that come from? >> Yeah. So the sort of secret source of what we do, beyond just the live instruction, beyond the significant amount of peer to peer learning that goes on, is that we go and source the absolute most elite people in go to market to teach, okay. Now I mentioned to you before, you've got these people that are going from like job to job at the very like the sort of peak of their careers, working for these incredible companies, it's that knowledge that we want to get access to, right. And so Stage 2 Capital is an incredible resource. The interesting thing about Stage 2 Capital as you know Dave, you know, run by Mark Roberge, who was on when we spoke last year and also Jay Po is all the LPs of Stage 2 Capital represent 3 to 400 of the most elite go to market professionals in the world. So, you know, about seven or eight of those are now on an advisory board. And so we have access to this incredible pool of talent. And so we know by consulting these amazing people who are the best people in certain aspects of go to market. We reach out to them and very often they're at a stage in their career where they're really kind of willing to give back, of course there are commercials around it as well, and there's lots of other benefits that we provide our teachers and our faculty, and what we call our coaches. But yeah, we source the very, very best people in the world to teach. >> Now, how does it work as a user of your service? Is it all on demand? Do you do live content or a combination? >> Yeah look, one of the big differentiators is this is a live delivery of learning, okay. Most learning online is typically done on demand, self-directed, and there's a ton of research. There's a great blog post on Andrew's recent site. A short time ago, which is talking about how the completion rates of on demand learning are somewhere between 3 and 6%. That is like, that's awful. >> Terrible. >> I was like why bother? However, we're seeing through that live instruction. So we teach two, one hour classes a week, that's it. We're upskilling very busy people, they're stressed, they've got targets. We have to be very, very cognizant of that. So we teach two, one hour classes a week. Typically, you know, Monday and a Wednesday, or a Tuesday and a Thursday. And that pace of learning is about right, it's kind of how humans learn as well. You know, short bursts of information, and then put that learning and those skills that you've acquired in class literally to work minutes after the class finishes. And so through that, and it sits in your calendar like a meeting, it doesn't feel overwhelming, you're learning together as a team as well. And all that combined, we see completion rates often in excess of 80% for our courses. >> Okay, so they block that time out- >> In the calendar, yeah. >> And they make an investment. Go ahead, please. >> Yeah yeah, exactly, sorry Dave. Yeah, yeah, exactly. So like, you know, we have course lengths. So one of our shorter courses are like four hours long over two weeks. And again, it's just literally in the calendar. We also teach what we call The Magic Learning Hour. And the magic learning hour is this one specific hour in the day that enables teams all over the western hemisphere to join the same class. And that magic learning hour is eight o'clock Pacific 11 o'clock Eastern, >> 4: 00 PM over in the UK, and 5:00 PM in the rest of Europe. And that one time in the day means that these enterprises have got teams all over the western hemisphere joining that class, learning together as a team, plus it's in the calendar and it's that approach is why we're seeing such high engagement and completion. >> That's very cool, the time zone thing. Now who's the target buyer? Are you selling only to sales teams? Can I as an individual purchase your service? >> Yeah, that's a good question. Currently it's a very much like a B2B motion. As I mentioned earlier on, we're getting an enormous pull from the enterprise, which is very exciting. You know, we have an enterprise segment, we have sort of more of a startup earlier stage segment, and then we have a mid-market segment that we call our sort of strategic, and that's typically and most of like venture backed, fast growth tech companies. So very much at the moment a B2B motion. We're launching our own technology platform in the early summer, and then later on this year we're going to be adding what's called PLG or a product led growth, so individuals can actually sign up to SIA. >> Yeah, I mean, I think you said $1,000 per year per rep, is that right? I mean, that's- >> Yeah. >> That's a small investment for an individual that wants to be part of, you know, this community and grow his or her career. So that's the growth plan? You go down market I would imagine, you talked about the western hemisphere, there's international opportunities maybe, local language. What's the growth plan? >> Yeah, I mean look, we've identified the magic learning hour for the middle east and APAC, which is eight o'clock in the morning in Istanbul, right. Is 5:00 PM in Auckland, it's quite fun trying to work out like what this optimum magic learning hour is. What's incredible is we teach in that time and that opens up the whole of the middle east and the whole of APAC, right, right down to Australia. And so once we're teaching the curriculum in those two slots, that means literally you can have teams in any country in the world, I think apart from Hawaii, you can actually access our live learning products in work time and that's incredibly powerful. So we have so many like axis of growth, we've got single users as I mentioned, but really Dave that's single users we'll be winning from the enterprise and that will represent pipeline that we could then potentially convert as well. And look, you make a very good point. You know, we've seen students are now leaving university with over $100,000 dollars in debt. We've got a massive, massive debt problem here in the US with student debt. You could absolutely sign up to our platform at let's say a hundred bucks a month, right. And probably within six months, gain enough knowledge and skill to walk into a $60,000 a year based salary job as an SDR, that's a huge entry level salary. And you could do that without even going to university. So there could be a time here where we become a really viable alternative to actually even going to university. >> I love it. The cost education going through the roof, it's out of reach for so many people. Paul, congratulations on the progress, the fresh funding. Great to have you back in "The Cube." We'd love to have you back and follow your ascendancy. I think great things ahead for you guys. >> Thank you very much, Dave. >> All right, and thank you for watching. This is Dave Vellante for "The Cube, we'll see you next time. (upbeat music)

Published Date : Mar 29 2022

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And the all time classic, Yeah, good to see you again, Dave, and it was, you know, had Is it to organize, is in the sales and go to You know, the investors, but just in a couple of years, you know, AR and NR and the like, community in the world. "we can now scale the go to market." And I mentioned to you earlier, product and the platform. So to go from you know, the things that are most relevant for me? This is the other thing about Now I mentioned to you before, how the completion rates minutes after the class finishes. And they make an investment. And the magic learning hour and 5:00 PM in the rest of Europe. Are you selling only to sales teams? in the early summer, So that's the growth plan? and the whole of APAC, right, We'd love to have you back All right, and thank you for watching.

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Breaking Analysis: Investors Cash in as Users Fight a Perpetual Cyber War


 

>> From theCUBE studios in Palo Alto in Boston, bringing you data-driven insights from theCUBE in ETR. This is Breaking Analysis with Dave Vellante. >> Despite the more than $100 billion spent each year fighting Cyber-crime. When we do an end-of-the year look back and ask "How did we do?" The answer is invariably the same, "Worse than last year." Pre pandemic, the picture was disheartening, but since March of 2020 the situation has only worsened as cyber-criminals have become increasingly sophisticated, better funded and more brazen. SecOps pros continue to fight, but unlike conventional wars, this one has no end. Now the flip side of course, is that markets continue to value cybersecurity firms at significant premiums. Because this huge market will continue to grow by double digits for the foreseeable future. Hello and welcome to this week's Wikibon theCUBE Insights powered by ETR. In this Breaking Analysis, we look at the state of cybersecurity in 2021 and beyond. We'll update you with the latest survey data from enterprise technology research and share the fundamentals that have investors piling into the security space like never before. Let's start with the customer view. Cybersecurity remains the number one priority for CIOs and CSOs. This latest ETR survey, once again asked IT buyers to rank their top priorities for the next 12 months. Now the last three polling period dating back to last March. Cybersecurity has outranked every top spending category, including cloud, data analytics, productivity software, networking, AI, and automation or RPA. Now this shouldn't surprise anybody, but it underscores the challenges that organizations face. Not only are they in the midst of a non-optional digital transformation, but they have to also fund a cyber war that has no ceasefires, no truces, and no exit path. Now there's much more going on in cybersecurity than ransomware, but certainly that has the attention of executives. And it's becoming more and more lucrative for attackers. Here's a snapshot of some of the more well-documented attacks this decade many which have occurred in very recent months. CNA Financial, they got hit earlier this year and paid a $40 million ransom. The Ireland Health Service also got hit this year and refused to pay the ransom, but it's estimated that the cost to recover and the damage to the organization exceeded half a billion dollars. The request was for a $20 million ransom. The JBS meat company hack, they paid $11 million. CWT travel paid $5 million. The disruption from the Colonial Pipeline company, was widely reported they paid more than $4 million, as the Brenntag, the chemical company. The NBA got hit. Computer makers, Quanta and Acer also. More than 2,000 random attacks were reported to the FBI in the first seven months of 2021. Up more than 60% from 2020. Now, as I've said many times, you don't have to be a genius to be a ransomware as today. Anyone can go on the dark web, tap into ransomware as a service. Attackers, they have insidious names like darkside, evil, the cobalt, crime gang, wizard spider, the Lazarus gang, and numerous others. Criminals they have negotiation services is most typically the attackers, they'll demand a specific amount of money but they're willing to compromise in an exchange of cryptocurrency for decryption keys. And as mentioned, it's not just ransomware supply chain attacks like the solar winds hack hit organizations within the U.S government and companies like Mimecast this year. Now, while these attacks often do end up in a ransom situation. The attackers sometimes find it more lucrative to live off the land and stealth fashion and ex filtrates sensitive data that can be sold or in the case of many financial institution attacks they'll steal information from say a chief investment officer that signals an upcoming trading strategy and then the attackers will front run that trade in the stock market. Now, of course phishing, remains one of the most prominent threats. Only escalated by the work from home trend as users bring their own devices and of course home networks are less secure. So it's bad, worse than ever before. But you know, if there's a problem, entrepreneurs and investors, they're going to be there to solve it. So here's a LinkedIn post from one of the top investors in the business, Mike Speiser. He was a founding investor in Snowflake. He helped get pure storage to escape velocity and many, many other successes. This hit my LinkedIn feed the other day, his company Sutter Hill Ventures is co-leading a 1.3 Series D on an $8.3 billion valuation. They're putting in over $200 million. Now Lacework is a threat detection software company that looks at security as a data problem and they monitor exposures across clouds. So very timely. So watch that company. They're going to soar. Now the right hand chart shows venture investments in cybersecurity over the past several years. You can see it exploded in 2019 to $7.6 billion. And people thought the market was peaking at that time, if you recall. But then investments rose a little bit to $7.8 billion in 2020 right in the middle of lockdown. And then the hybrid work, the cloud, the new normal thesis kicked in big time. It's in full gear this year. You can see nearly $12 billion invested in cybersecurity in the first half of 2021 alone. So the money keeps coming in as the problem gets worse and the market gets more crowded. Now we'd like to show this slide from Optiv, it's their security taxonomy. It'll make your eyes cross. It's so packed with companies in different sectors. We'll put a link in our posts, so you can stare at this. We've used this truck before. It's pretty good. It's comprehensive and it's worth spending some time to see what that landscape looks like. But now let's reduce this down a bit and bring in some of the ETR data. This is survey data from October that shows net score or spending momentum on the vertical axis and market share or pervasiveness in the dataset on the horizontal axis. That's a measure of mentioned share if you will. Now this is just isolated on the information security sector within the ETR taxonomies. No filters in terms of the number of responses. So it's every company that ETR picks up in cybersecurity from its buyer surveys. Now companies above that red line, we consider them to have a highly elevated spending momentum for their products and services. And you can see, there are a lot of companies that are in this map first of all, and several above that magic mark. So you can see the momentum of Microsoft and Palo Alto. That's most impressive because of their size, their pervasiveness in the study, Cisco and Splunk are also quite prominent. They don't have as much spending momentum, but they're pretty respectable. And you can see the companies that have been real movers in this market that we've been reporting on for a while. Okta, CrowdStrike, Zscaler, CyberArk, SailPoint, Authzero, all companies that we've extensively covered in previous breaking analysis episodes as the up and comers. And isn't it interesting that Datadog is now showing up in the vertical axis. You see that in the left-hand side up high, they're becoming more and more competitive to Splunk in this space as an alternative and lines are blurring between observability, log analytics, security, and as we previously reported even backup and recovery. But now let's simplify this picture a bit more and filter down a little bit further. This chart shows the same X, Y view. Same data construct and framework, but we required more than a hundred responses to hit the chart. So the companies, they have to have a notable market presence in the ETR survey. It's perhaps a bit less crowded, but still very packed. Isn't it? You can see firms that are less prominent in the space like Datadog fell off. The big companies we mentioned, obviously still prominent Microsoft, Palo Alto, Cisco and Splunk and then those with real momentum, they stand out a little bit. There's somewhat smaller, but they're gaining traction in the market. As we felt they would Okta and Auth zero, which Okta acquired as we reported on earlier this year, both showing strength as our CrowdStrike, Zscaler, CyberArk, which does identity and competition with Okta and SentinelOne, which went public mid this year. The company SentinelOne uses AI to do threat detection and has been doing quite well. SalePoint and Proofpoint are right on that red elevated line and then there's a big pack in the middle. Look, this is not an easy market to track. It's virtually every company plays in security. Look, AWS says some of the most advanced security in the business but they're not in the chart specifically, but you see Microsoft is. Because much of AWS security is built into services. Amazon customers heavily rely on the Amazon ecosystem which is in the Amazon marketplace for security products. And often they associate their security spend with those partners and not necessarily Amazon. And you'll see networking companies you see right there, like Juniper and the bottom there and in the ETR data set and the players like VMware in the middle of the pack. They've been really acquisitive for example, with carbon black. And the, of course, you've got a lot of legacy players like McAfee and RSA and IBM. Look, virtually every company has a security story and that will only become more common in the coming years. Now here's another look at the ETR data it's in the raw form, but it'll give you a sense of two things; One is how the data from the previous chart is plotted. And two, it gives you a time series of the data. So the data lists the top companies in the ETR data sets sorted by the October net score in the right most column. Again, that measures spending momentum. So to make the cut here, you had to have more than a hundred mentions which is shown on the left-hand side of the chart that shared N, IE that's shared accounts in the dataset. And you can track the data from last October, July of this year and the most recent October, 2021 survey. So we, drew that red line just about at the 40% net score market coincidentally, there are 10 companies that are over that figure over that bar. We sometimes call out the four star companies. We give four stars to those companies that both are in the top 10 and spending momentum and the top in prominence are shared N in the dataset. So some of these 10 would fit into that profile by that methodology, specifically, Microsoft, Okta, CrowdStrike, and Palo Alto networks. They would be the four star companies. Now a couple of other things to point out here, DDoS attacks, they're still relevant, and they're real threat. So a company like CloudFlare which is just above that red line they play in that space. Now we've also shaded the companies in the fat middle. A lot of these companies like Cisco and Splunk for example, they're major players in the security space with very strong offerings and customer affinity. We sometimes give them two stars. So this is what makes this market so interesting. It's not like the high end discourage market where literally every vendor in the Gartner magic quadrant is up in the right, okay. And there's only five or four or five, six vendors there. This market is diverse with many, many segments and sub segments, and it's such a vital space. And there's so many holes to fill with an ever changing threat landscape as we've seen in the last two years. So this is in part which makes it such a good market for investors. There's a lot of room for growth and not just from stealing market share. That's certainly an opportunity there, but things like cloud, multi-cloud, shifting end points, the edge ,and so forth make this space really ripe for investments. And to underscore this, we put together this little chart of some of the pure play security firms to see how their stock performance has done recently. So you can see that here, you know, it's a little hard to read, but it's not hard to see that Okta, CrowdStrike, Zscaler on the left have been big movers. These charts where possible all show a cross here, starting at the lockdown last year. The only exception is SentinelOne which IPO mid this year. So that's the point March, 2020 when the whole world changed and security priorities really started to shift to accommodate the work from home. But it's quite obvious that since the pandemic, these six companies have been on a tear for the fundamental reason that hybrid work has created a shift in spending priorities for CSOs. No longer are organizations just spending on hardening a perimeter, that perimeter has been blown away. The network is flattening. Work is what you do, it's no longer a place. As such threats are on the rise and cloud, endpoint security, identity access tools there become increasingly vital and the vendors who provide them are on the rise. So it's no surprise that the players that we've listed here which play quite prominently in those markets are all on fire. So now in summary, I want to stress that while the picture is sometimes discouraging. The entire world is becoming more and more tuned in to the cyber threat. And that's a good thing. Money is pouring in. Look, technology got us into this problem and technology is a defensive weapon that will help us continue this fight. But it's going to take more than technology. And I want to share something. We get dozens and dozens of in bounds this time of the year because we do an annual predictions posts. So folks and they want to help us out. So now most of the in bounds and the predictions that we get, they're just kind of observations or frankly, non predictions that can't really be measured as like where you right, or where you're wrong. So for the most part I like predictions that are binary. For example, last December we predicted their IT spending in 2021 would rebound and grow at 4% relative to 2020. Well, it did rebound but that prediction really wasn't as accurate as I'd like. It was frankly wrong. We think it's actually the market's going to actually grow. Spending's going to grow more like 7% this year. Not to worry plenty of our predictions came true, but we'll leave that for another day. Anyway, I got an email from Dean Fisk of Fisk partners. It's a PR firm representing an individual named Lyndon Brown chief of strategy officer of Pondurance. Pondurance is a security consultancy. And the email had the standard, Hey, in case you're working on a predictions post this year end, blah, blah, blah. But instead of sharing with me, a bunch of non predictions, the notes said here's some trends in cybersecurity that might be worth thinking about. And there were a few predictions sprinkled in there, but I wanted to call it a couple of the comments from Linden Brown, whom I don't know, I never met the guy, but I really thought his trends were spot on. The first was a stat I'll share that the United Nations report cyber crime is up 600% due to the pandemic. If as if I couldn't feel worse already. His first point though was that the hybrid workplace will be the new frontier for cyber. Yes, we totally agree. There are permanent shifts taking place. And we actually predicted that last year, but he further cited that many companies went from zero to full digital transformation overnight and many are still on that journey. And his point is that hybrid work is going to require a complete overhaul of how we think about security. We think this is very true. Now the other point that stood out is that governments are going to crack down on this behavior. And we've seen this where criminals have had their critical infrastructure dismantled by governments. No doubt the U.S government has the capabilities to do so. And it is very much focused on this issue. But it's tricky as Robert Gates, who was the former defense secretary, told me a few years back in theCUBE. He said, well, we have the best offense. We also have the most to lose. So we have to be very careful, but Linden's key point was you are going to see a much more forward and aggressive public policy and new laws that give crime fighters more latitude . Again, it's tricky kind of like the Patriot act was tricky but it's coming. Now, another call-out from Linden shares his assertion that natural disasters will bring increased cyber risk. And I thought this was a really astute point because natural disasters they're on the rise. And when there's chaos, there's cash opportunities for criminals. And I'll add to this that the supply chain risk is far from over. This is going to be continuing theme this coming year and beyond. And one of the things that Linden Brown said in his note to me is essentially you can't take humans out of the equation. Automation alone can't solve the problem, but some companies operate as though they can. Just as bad human behavior, can tramp good security, Good human education and behavior is going to be a key weapon in this endless war. Now the last point is we're going to see continued escalation government crackdowns are going to bring retaliation and to Gates' point. The U.S has a lot at stake. So expect insurance premiums are going to go through the roof. That's assuming you can even get cyber insurance. And so we got to hope for the best, but for sure, we have to plan for the worst because it's coming. Deploy technology aggressively but people in process will ultimately be the other ingredients that allow us to live to battle for another day. Okay. That's a wrap for today. Remember these episodes they're all available as podcasts, wherever you listen just search "breaking analysis" podcast. Check out ETR his website at ETR.plus. We also publish a full report every week on Wikibond.com and siliconangle.com. You can get in touch. Email me @david.volante@tsiliconangle.com or you can DM me @dvellante. Comment on our LinkedIn posts. This is Dave Vellante for theCUBE insights powered by ETR. Have a great week. everybody stay safe, be well. And we'll see you next time. (techno music)

Published Date : Nov 19 2021

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in Palo Alto in Boston, and the damage to the organization

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Satyen Sangani, CEO, Alation


 

(tranquil music) >> Alation was an early pioneer in solving some of the most challenging problems in so-called big data. Founded early last decade, the company's metadata management and data catalog have always been considered leading examples of modern tooling by customers and analysts alike. Governance is one area that customers identified as a requirement to extend their use of Alation's platform. And it became an opportunity for the company to expand its scope and total available market. Alation is doing just that today, announcing new data governance capabilities, and partner integrations that align with the market's direction of supporting federated governance. In other words, a centralized view of policy to accommodate distributed data in this world of an ever expanding data cloud, which we talk about all the time in theCUBE. And with me to discuss these trends and this announcement is Satyen Sangani, who's the CEO and co-founder of Alation. Satyen, welcome back to the CUBE. Good to see you. >> Thank you Dave, It's great to be back. >> Okay, so you heard my open, please tell us about the patterns that you were seeing in the market and what you were hearing from customers that led you in this direction and then we'll get into the announcement. >> Yeah, so I think there are really two patterns, right? I mean, when we started building this notion of a data catalog, as you said a decade ago, there was this idea that metadata management broadly classified was something that belonged in IT, lived in IT and was essentially managed by IT, right? I always liken it to kind of an inventory management system within a warehouse relative to Amazon.com, which has obviously broadly published for the business. And so, with the idea of bringing all of this data directly to the business and allowing people arbitrarily, depending on their role to use the data. You know, you saw one trend, which was just this massive, shift in how much data was available at any given time. I think the other thing that happened was that at the same time, data governance went through a real transitionary phase where there was a lot of demand often spurred by regulations. Whether that's GDPR, CCPA or more recently than that, certainly the Basel accord. And if you think about all of those regulations, people had to get something in a place. Now what we ended up finding out was when we were selling in to add accounts, people would say, well guess what? I've got this data governance thing going on, but nobody's really using it. I built this business glossary, it's been three years. Nothing's been really very effective. And we were never able to get the value and we need to get value because there are so many more people now accessing and using and leveraging the data. And so with that, we started really considering whether or not we needed to build a formal capability in the market. And that's what we're today that we're doing. >> I liked the way you framed that. And if you think back, we were there as you were in the early big day-to-days. And all the talk was about volume, variety and velocity. And those are sort of IT concepts. How do you deal with all these technical challenges? And then the fourth V which you just mentioned was value. And that's where the line of business really comes in. So let's get into the news. What are you announcing today? >> So we're announcing a new application on top of Alation's Catalog platform, which is an Alations data governance application. That application will be released with our 2021.3 release on September 14th. And what's exciting about that is that we are going to now allow customers to discreetly and elegantly and quickly consume a new application to get data governance regimes off the ground and initiatives off the ground, much more quickly than they've ever been able to do. This app is really all about time to value. It's about allowing customers to be able to consume what they need when they need it in order to be able to get successful governance initiatives going. And so that's what we're trying to deliver. >> So maybe you could talk a little bit about how you think about data governance and specifically your data governance approach. And maybe what's different about Alation's solution. >> Yeah, I think there's a couple of things that are different. I think the first thing that's most critically different is that we move beyond this notion of sort of policy declaration into the world of policy application and policy enforcement, right? I think a lot of data governance regimes basically stand up and say, look you know, it's all about people and then process and then technology. And what we need to do is declare who all the governors are and who all the stewards are. And then we're going to get all our policies in the same place and then the business will follow them. And the reality is people don't change their workflows to go off and arbitrarily follow some data governance policy that they don't know exists, or they don't want to actually have to follow up. And so really what you've got to do is make sure that the policy and the knowledge exists as in where the data exists. And that's why it's so critical to build governance into the catalog. And so what we're doing here is we're basically saying, look, you could declare policies with a new policy center inside of Alation. Those policies will get automatically created in some cases by integrating with technologies like Snowflake. But beyond that, what we're also doing is we're saying, look, we're going to move into the world of taking those policies and applying them to the data on an automated basis using ML and AI and basically saying that now it doesn't have to be some massive boil the ocean three-year regime to get very little value in a very limited business loss rate. Rather all of your data sets, all of your terms can be put into a single place on an automated basis. That's constantly being used by people and constantly being updated by the new systems that are coming online. And that's what's exciting about it. >> So I just want to follow up on that. So if I'm hearing you correctly, it's the humans are in the loop, but it's not the only source of policy, right? The machines are assisting. And in some cases managing end-to-end that policy. Is that right? >> You've got it. I think the the biggest challenge with data governance today is that it basically relies a little bit like the Golden Gate Bridge. You know, you start painting it and by the time you're done painting it, you've got to go back and start painting it again, because it relies upon people. And there's just too much change in the weather and there's too much traffic and there's just too much going on in the world of data. And frankly in today's world, that's not even an apt analogy because often what happens is midway through. You've got to restart painting from the very beginning because everything's changed. And so there's so much change in the IT landscape that the traditional way of doing data governance just doesn't work. >> Got it, so in winning through the press release, three things kind of stood out. I wonder if we could unpack them, there were multi-cloud, governance and security. And then of course the AI or what I like to call machine intelligence in there. And what you call the people centric approach. So I wonder if we could dig in into these and help us understand how they fit together. So thinking about multi-cloud governance, how do you think about that? Why is that so challenging and how are you solving that problem? >> Yeah, well every cloud technology provider has its own set of capabilities and platforms. And often those slight differences are causing differences in how those technologies are adopted. And so some teams optimize for certain capabilities and certain infrastructure over others. And that's true even within businesses. And of course, IT teams are also trying to diversify their IT portfolios. And that's another reason to go multi-cloud. So being able to have a governance capability that spans, certainly all of the good grade called megascalers, but also these new, huge emerging platforms like Snowflake of course and others. Those are really critical capabilities that are important for our customers to be able to get a handle on top of. And so this idea of being cloud agnostic and being able to sort of have a single control plane for all of your policies, for all of your data sets, that's a critical must have in a governance regime today. So that's point number one. >> Okay and then the machine learning piece, the AI, you're obviously injecting that into the application, but maybe tell us what that means both maybe technically and from a business stand point. >> Yeah, so this idea of a data policy, right? Can be sometimes by operational teams, but basically it's a set of rules around how one should and should not be able to use data, right? And so those are great rules. It could be that people who are in one country shouldn't be able to access the data of another country, very simple role, right? But how do you actually enforce that? Like you can declare it, but if there is a end point on a server that allows you to access the data, the policy is effectively moot. And so what you got to go do is make sure that at the point of leverage or at the point of usage, people know what the policy happens to be. And that's where AI come in. You can say let's document all the data sets that happened to be domiciled in Korea or in China. And therefore make sure that those are arbitrarily segregated so that when people want to use that as datasets, they know that the policy exists and they know that it's been applied to that particular dataset. That's somewhere where AI and ML can be super valuable rather than a human being trying to document thousands of databases or tens of thousands of data sets, which is really kind of a (mumbles) exercise. And so, that application of automation is really critical and being able to do governance at the scale that most enterprises have to do it. >> You got it 'cause humans just can't do that at scale. Now what do you mean by people-centric approach? Can you explain that? >> Yeah, often what I find with governance is that there's this notion of kind of there's this heavy notion of how one should deal with the data, right? So often what I find is that there are certain folks who think, oh well, we're going to declare the rules and people are just going to follow them. And if you've ever been well, a parent or in some cases seeing government operate, you realize that that actually isn't how things work. And involve them in how things are run. And if you do that, right? You're going to get a lot more success in how you apply rules and procedures because people will understand that and people know why they exist. And so what we do within this governance regime is we basically say, look, we want to make sure that the people who are using the data, leveraging the data are also the people who are stewarding the data. There shouldn't be a separate role of data steward that is arbitrarily defined off, just because you've been assigned to a job that you never wanted to do. Rather it should be a part of your day job. And it should be something that you do because you really want to do it. And it's a part of your workflow. And so this idea of being people centric is all about how do you engage the analyst, the product managers, the sales operation managers, to document those sales data sets and those product data sets. So that in fact, those people can be the ones who are answering the questions, not somebody off to the side who knows nothing about the data. >> Yeah, I think you've talked in previous CUBE interviews about context and that really fits to this discussion. So these capabilities are part of an application, which is what? it's a module onto your existing platform. And it's sort of it's a single platform, right? I mean, we're not bespoke products. Maybe you can talk about that. >> Yeah, that's exactly right. I mean, it's funny because we've evolved and built a relation with a lot of capability. I mean, interestingly we're launching this data governance application but I would say 60% of our almost 300 customers would say they do a form or a significant part of data governance, leveraging relations. So it's not like we're new to this market. We've been selling in this market for years. What's different though, is that we've talked a lot about the catalog as a platform over the last year. And we think that that's a really important concept because what is a platform? It's a capability that has multiple applications built on top of it, definitionally. And it's also a capability where third party developers can leverage APIs and SDKs to build applications. And thirdly, it has all of the requisite capabilities and content. So that those application developers, whether it's first party from Alation or third party can really build those applications efficiently, elegantly and economically well. And the catalog is a natural platform because it contains all of the knowledge of the datasets. And it has all of the people who might be leveraging data in some fundamental way. And so this idea of building this data governance module allows a very specialized audience of people in governance to be able to leverage the full capabilities of the platform, to be able to do their work faster, easier, much more simply and easily than they ever could have. And that's why we're so excited about this launch, because we think it's one example of many applications, whether it's ourselves building it or third parties that could be done so much more elegantly than it previously could have been. Because we have so much knowledge of the data and so much knowledge of how the company operates. >> Irrespective of the underlying cloud platform is what I heard before. >> irrespective of the underlying cloud platform, because the data as you know, lives everywhere. It's going to live in AWS, it's going to live in Snowflake. It's going to live on-premise inside of an Oracle database. That's not going to be changed. It's going to live in Teradata. It's going to live all over the place. And as a consequence of that, we've got to be able to connect to everything and we've got to be able to know everything. >> Okay, so that leads me to another big part of the announcement, which is the partnership and integration with Snowflake. Talk about how that came about. I mean, why snowflake? How should customers think about the future of data management. In the context of this relationship, obviously Snowflake talks about the data cloud. I want to understand that better and where you fit. >> Yeah, so interestingly, this partnership like most great partnerships was born in the field. We at the late part of last year had observed with Snowflake that we were in scores of their biggest accounts. And we found that when you found a really, really large Snowflake engagement, often you were going to be complementing that with a reasonable engagement with Alation. And so seeing that pattern as we were going out and raising our funding route at the beginning of this year, we basically found that Snowflake obviously with their Snowflake Ventures Investment arm realized how strategic having a great answer in the governance market happened to be. Now there are other use cases that we do with Snowflake. We can certainly get into those. But what we realized was that if you had a huge scale, Snowflake engagement, governance was a rate limiter to customers' ability to grow faster. And therefore also Snowflake's ability to grow faster within that account. And so we worked with them to not only develop a partnership but much more critically a roadmap that was really robust. And so we're now starting to deliver on that roadmap and are super excited to share a lot of those capabilities in this release. And so that means that we're automatically ingesting policies and controls from Snowflake into Alation, giving full transparency into both setting and also modifying and understanding those policies for anybody. And so that gives you another control plane through which to be able to manage all of the data inside of your enterprise, irrespective of how many instances of Snowflake you have and irrespective of how many controls you have available to you. >> And again, on which cloud runs on. So I want to follow up with that really interesting because Snowflake's promise of the data cloud, is it essentially abstracts the underlying complexity of the cloud. And I'm trying to understand, okay, how much of this is vision, how much is is real? And it's fine to have a Northstar, but sometimes you get lost in the marketing. And then the other part of the promise, and of course, big value proposition is data sharing. I mean, I think they've nailed that use case, but the challenge when you start sharing data is federated governance. And as well, I think you mentioned Oracle, Teradata that stuff's not all in the cloud, a lot of that stuff on-prem and you guys can deal with that as well. So help us sort of to those circles, if you can. Where do you fit into that equation? >> I think, so look, Snowflake is a magical technology and in the sense that if you look at the data, I mean, it reveals a very, very clear story of the ability to adopt Snowflake very quickly. So any data team with an organization can get up and running with the Snowflake instance with extraordinary speed and capability. Now that means that you could have scores, hundreds of instances of Snowflake within a single institution. And to the extent that you want to be able to govern that data to your point, you've got to have a single control plane through which you can manage all of those various instances. Whether they're combined or merged or completely federated and distinct from each other. Now, the other problem that comes up on governance is also discoverability. If you have all these instances, how do you know what the right hand is doing if the left hand is working independently of it? You need some way to be able to coordinate that effort. And so that idea of discoverability and governance is really the value proposition that Alation brings to the table. And the idea there is that people can then can get up and running much more quickly because, hey, what if I want to spin up a Snowflake instance, but there's somebody else, two teams over those already solved the problem or has the data that I need? Well, then maybe I don't even need to do that anymore. Or maybe I can build on top of that work to be able to get to even better outcome even faster. And so that's the sort of kind of one plus one equals three equation that we're trying to build with them. >> So that makes sense and that leads me to one of my favorite topics with the notion is this burgeoning movement around the concept of a data mesh in it. In other words, the notion that increasingly organizations are going to push to decentralize their data architectures and at the same time support a centralized policy. What do you think about this trend? How do you see Alation fitting in? >> Yeah, maybe in a different CUBE conversation. We can talk a little bit about my sort of stylized history of data, but I've got this basic theory that like everybody started out what sort of this idea of a single source of truth. That was a great term back in the 90s where people were like, look, we just need to build a single source of truth and we can take all of our data and physically land it up in a single place. And when we do that, it's going to all be clean, available and perfect. And we'll get back to the garden of Eden, right? And I think that idea has always been sort of this elusive thing that nobody's ever been able to really accomplish, right? Because in any data environment, what you're going to find is that if people use data, they create more data, right? And so in that world, you know, like that notion of centralization is always going to be fighting this idea of data sprawl. And so this concept of data mesh I think is, you know, there's formal technical definitions. But I'll stick with maybe a very informal one, which is the one that you offered. Which is just sort of this decentralized mode of architecture. You can't have decentralization if nobody knows how to access those different data points, 'cause otherwise they'll just have copies and sprawl and rework. And so you need a catalog and you need centralized policies so that people know what's available to them. And people have some way of being able to get conformed data. Like if you've got data spread out all over the place, how do you know which is the right master? How do you know what's the right customer record? How do you know what's your right chart of accounts? You've got to have services that exist in order to be able to find that stuff and to be able to leverage them consistently. And so, to me the data mesh is really a continuation of this idea, which the catalog really enabled. Which is if you can build a single source of reference, not a single source of truth, but a single place where people can find and discover the data, then you can govern a single plane and you can build consistent architectural rules so that different services can exist in a decentralized way without having to sort of bear all the costs of centralization. And I think that's a super exciting trend 'cause it gives power back to people who want to use the data more quickly and efficiently. >> And I think as we were talking about before, it's not about just the IT technical aspects, hey, it works. It's about putting power in the hands of the lines of business. And a big part of the data mesh conversation is around building data products and putting context or putting data in the hands of the people who have the context. And so it seems to me that Alation, okay, so you could have a catalog that is of the line of businesses catalog, but then there's an Uber catalog that sort of rolls up. So you've got full visibility. It seems that you've fit perfectly into that data mesh. And whether it's a data hub, a data warehouse, data lake, I mean, you don't care. I mean, that's just another node that you can help manage. >> That's exactly right. I mean, it's funny because we all look at these market scapes where people see these vendor landscapes of 500 or 800 different data and AI and ML and data architecture vendors. And often I get asked, well, why doesn't somebody come along and like consolidate all this stuff? And the reality is that tools are a reflection of how people think. And when people have different problems and different sets of experiences, they're going to want to use the best tool in order to be able to solve their problem. And so the nice thing about having a mesh architecture is you can use whatever tool you want. You just have to expose your data in a consistent way. And if you have a catalog, you can be able to have different teams using different infrastructure, different tools, different fundamental methods of building the software. But as long as they're exposing it in a consistent way, it doesn't matter. You don't necessarily need to care how it's built. You just need to know that you've got good data available to you. And that's exactly what a catalog does. >> Well, at least your catalog. I think the data mesh, it should be tools that are agnostic. And I think there are certain tools that are, I think you guys started with that principle. Not every data catalog is going to enable that, but I think that is the trend Satyen. And I think you guys have always fit into that. It's just that I think you were ahead of the time. Hey, we'll give you the last word. Give us the closing thoughts and bring us home. >> Well, I mean that's exactly right. Like, not all the catalogs are created equal and certainly not all governance is created equal. And I think most people say these words and think that are simple to get into. And then it's a death by a thousand cuts. I was literally on the phone with a chief data officer yesterday of a major distributor. And they basically said, look, like we've got sprawl everywhere. We've got data everywhere. We've got it in every type of system. And so having that sophistication turned into something that's actually easy to use is a super hard problem. And it's the one that we're focused on every single day that we wake up and every single night when we go to sleep. And so, that's kind of what we do. And we're here to make governance easy, to make data discovery easy. Those are the things that we hold our hats on. And we're super excited to put this release out 'cause we think it's going to make customers so much more capable of building on top of the problems that they've already solved. And that's what we're here to do. >> Good stuff, Satyen. Thanks so much, congratulations on the announcement and great to see you again. >> You too, Dave. Great talking. >> All right, thanks for watching this CUBE conversation. This is Dave Vellante, we'll see you next time. (tranquil music)

Published Date : Sep 14 2021

SUMMARY :

and partner integrations that align in the market and what you And if you think about And all the talk was about And so that's what And maybe what's different And the reality is people And in some cases managing that the traditional way And what you call the And so this idea of being cloud that into the application, And so what you got to Now what do you mean by And it should be something that you do And it's sort of it's a And it has all of the people Irrespective of the because the data as you of the announcement, And so that gives you And it's fine to have a Northstar, And so that's the sort of kind and that leads me to And so in that world, you know, And so it seems to me that Alation, And so the nice thing about And I think you guys have And it's the one that we're and great to see you again. You too, Dave. we'll see you next time.

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Tina Thorstenson, CrowdStrike, and Jennifer Dvorak, State of Arizona | AWS PS Partner Awards 2021


 

(bright music) >> Hello, and welcome to today's session of the 2021 AWS Global Public Sector Partner Awards. I'm your host, Natalie Erlich and today we'll highlight the best cybersecurity solution. I'm very pleased to welcome our next guests. They are Tina Thorstenson executive public sector strategist at CrowdStrike and Jennifer Dvorak information security architect for the State of Arizona. Thank you so much for being with me today. >> Thanks for having us. >> Yep, thank you. >> Perfect. Well you know obviously a really wild year with COVID and it certainly pushed a lot of boundaries. Cyber security resiliency also a hot topic as ransomware really spiked up. How have you addressed this concern and really accelerated this push with COVID-19 in the backdrop? I'd love it if either one of you would just like to jump in here. >> Well, CrowdStrike was one of our initiatives for 2020 and it was significantly increased, accelerated due to COVID. So we had to roll out in a matter of weeks when we had a matter of months previously and it really provided us the visibility that we needed for folks taking their computers home. We had no way of triaging any of our incidents when the computers were at home. So rolling out CrowdStrike as quickly as possible it gave us remote access, it gave us visibility and that was huge for our organization. >> Tina, if you could weigh in on this as well, that would be terrific. >> Sure absolutely. And you know, Jen with the State of Arizona is one of our premier customers but across the board with the 2021 global threat report that we issue each year, what we saw there was a fourfold increase in the number of intrusions. So to your point about the threat activity and it's not getting better. So what CrowdStrike is on a mission to do is stop regions and protect organizations against these bad actors so that they're, that we minimize disruptions. It's really been tremendous to see and build a ecosystem from a platform approach that started with visibility on the end point that Jen was just alluding to. >> And Jennifer, I'd love to get your insight how the public sector and the private sector can work better in tandem with each other in order to protect customers and also communities against ransomware attacks and other kinds of cybersecurity threats that we've seen coming from Russia for instance. >> Certainly so our state CISO Tim Roemer, he has definitely encouraged us to make partners with our private vendors. So that's one of his strategic initiatives and we really want partners in the private sector. We want folks that are going to come alongside us and help us with our security goals. And CrowdStrike has been one of those vendors. We don't want to just spend money and then the vendor runaway, we want somebody that's going to be with us every step of the way. We've had some incidents this past year and CrowdStrike was the first team to alert us because it was a different agency or a different part of our organization that we don't typically work with a lot. And that was really helpful because we were able to act quickly and address the issues that arose. So just having somebody that's looking out for your best interests and being a true partner is what we're really looking for. And that's the only way that we can circumvent these ransomware attacks. >> And Tina I'd love it if you'd weigh in as well. How do you see your role in this effort to protect the public evolving now in 2021? >> So I love that question and especially with the role of my role brand new in COVID interestingly enough, to create this bi-directional executive alignment with our customers and our internal teams and overall at CrowdStrike our goal, as I said is to stop breaches and it's really to bring, to minimize the frustration that comes sometimes with rolling out security tools. I've been at this a long time and tools like CrowdStrike are really game changers for security teams that are really about protecting organizations. And essentially what we do is we brought a single platform where when it, when the, when our software is deployed to an organization across their laptops, desktops, server and cloud infrastructure, we were born in the cloud kind of before it was cool and now we serve more than 11,000 customers. And that threat activity goes to a single AWS instance where we look across all of the threat activity. And then when we see activity in one area, we can protect all of our customers. That's the power of the cloud. >> Perfect and I'd love Jennifer's insights here too. What steps are you taking now to keep the public protected and the state cyber ready? >> And I like Tina's point about being born in the cloud. So State of Arizona is a cloud first state. We are also looking for solutions in the cloud, and I think by leveraging cloud solutions, we're able to be more nimble. We're able to pivot our approach to security and address anything that comes up more quickly. So being cloud first, even though it's, it wasn't embraced initially, I think that it's something that we've been driving towards and looking for more partners that support that cloud first initiative that we have. >> And Tina what's top of mind? What are some of the key initiatives that your team and teams are going to be focused on in the years ahead? What's the next phase for cybersecurity? >> Great question and we've talked quite a bit about the end point but where we're headed and really where we've invested heavily the last couple of years and we'll continue moving forward is now that we have, we've brought this game-changing visibility to our security teams on the end point of each one of the systems in their environment where we've expanded the platform to now include cloud services like I mentioned. Now include indicators of misconfigurations which are so detrimental to teams working in a hybrid cloud environment. And then we've also moved into the identity protection space. And essentially what we're doing there is the same thing we've been doing to protect workloads coming from desktops and laptops across the country and around the world and moved to a model where we're also in a zero trust principles way looking for threat activity coming in through identities, through people logging into these systems and doing the same real-time continuous monitoring and taking proactive action to protect organizations where we see malicious activity. >> Terrific, well, in light of COVID-19, we saw a big spike in ransomware and I'd love to hear specifically from Tina why do we need trusted partners rather than software vendors in this fight? >> You know, it's so important to get out in front of all of the adversaries and most recently that we've seen huge growth in the e-crime actors that are taking advantage of the tools that are unfortunately in the market today, sometimes even free that allow them to hold organizations hostage. And the reason that's so important to partner with organizations and companies like CrowdStrike, is that we've been thinking ahead and we are designed in a way to stop an individual, a breach or adversary attack from occurring but we've been watching how their adversary works and now we can see their activity very early on before they have a chance to gain a foothold in an organization's server or laptop or even a phone or a tablet. And really what we're doing is we're providing protection so that it doesn't even need to move to an analyst to do further review. We just stop it right at the gate before it causes harm. And the reason that this is so important probably is obvious, but we're about making sure that the organizations like the State of Arizona can continue on their business and without these kinds of disruptions. So we haven't designed against one particular adversary but we really designed an approach that works across them all because we've been watching so closely how they move through environments for years. And we use the power of artificial intelligence delivered from the cloud to protect against all things including ransomware. >> Right it's really an evolving process. You constantly have to be vigilant for the next threat. Now I'd love to hear how you see things change with your tech partners and providers at the moment. >> So from a CrowdStrike perspective, we aim to be absolutely the best in class for the products and services that we provide whether that's your products that you can purchase like our endpoint solutions or whether that's services like our 24/7 threat hunting teams or Falcon Complete Teams that basically serve as an extension of an organization's team. But it's absolutely critical that we move this direction and not try to be the best at everything and instead partner. So we have extensive partnerships with Zscaler and Proofpoint and so many others, Okta. I mean the list goes on and on with now hundreds. And we also have a CrowdStrike store. So once you're a customer we've reduced the friction to taking on and trying out new modules, either from us or new options that maybe you haven't considered before from our trusted partners, much like the AWS marketplace we've got the CrowdStrike store and it's a growing set of partnerships where we build those integrations. So, my prior life I was the CISO for Arizona State University most recently. And we spend an awful lot of time integrating these solutions in a CrowdStrike. We're about building those integrations so that the teams within the organizations that can get on to doing innovative things within their space, rather than having to spend all their time tying these technologies together. >> Yeah now shifting to Jennifer late last year we learned that suspected Russian hackers broke into the US government agencies including a county in Arizona. So what measures has the State of Arizona put in place now to ensure that something like that won't happen again or that at least the state is very vigilant and ready to protect citizens and the government against these threats? >> We're definitely partnering with products like or vendors like CrowdStrike. That's what we, we're looking to extend those partnerships. And not only that we're developing our information sharing program across state, local and territorial governments. So we're looking to partner with the cities, the counties. Cybersecurity is a team sport. Cybersecurity is, it takes everyone. It takes the whole state working together. And that's one of the things that we've been trying to build. So working in conjunction with the state fusion center, the Arizona Counter Terrorism Information Center, we've been working to do more indicators of compromise sharing, any intelligence that we've been gathering from these counties that maybe did have an incident or a breach. We want to make sure that the information is disseminated to everyone so that we can be stronger and protect against it. Additionally, we we're always looking for grants that we can extend so that we're able to extend our products that we use to some of the smaller cities and towns and counties so that they can leverage some of the same technologies like CrowdStrike in their environments at a fraction of the cost or paid for by a grant. >> Terrific, well, Tina how does your experience as a CrowdStrike customer now come into play in your current role? >> Well, how's it come into play? Well, I think that it makes it really easy for me to be a liaison internally and help internal teams understand what it's like to sit as a CISO or as a CIO or deputy CIO. And to understand the kinds of challenges that these teams are (indistinct) these leaders of these teams are facing as they're moving forward with their innovation agenda while making sure to make sure that they're gaining those operational efficiencies that are so important today and wowing their customers all the while, right? So I think really what I bring to it is that level of experience to make sure that the voices of our customers are heard internally and that we continue to build products and services that make sense for the needs of our customers additional capabilities. Like we just released Falcon X Recon is an example of one of our newer capabilities where we're basically looking at their deep and dark web activity and bringing that together in the single platform, single event console that we've leveraged for years now. And in highlighting that activity many, in many cases, pre breach. So before you'd ever see it hit your, in your organization's operational environment, we would detect it through that service. So, I think it's those, all those things combined. >> Terrific well, CrowdStrike won a number of key accolades this year, and I was curious, Tina what you attribute to this huge success. >> Well, I have to tell you that I've been in the security space for far too long. And what I can say is that until CrowdStrike came along, there wasn't a solution, a security solution that we could get software running on an end point that wasn't just frustrating across the board. There were conflicts with other software running or the software would work great for one platform but it wouldn't work for the other. So we really have this new approach. And I think that that's what's made us, in fact I'm sure it's certainly what made me a wildly happy customer is that staff, faculty, employees, if we hadn't told them the software was being rolled out, they wouldn't have even noticed. You know it doesn't impact the machines and it's really provided this amazing experience and bringing all that with 150 different adversary groups that we track and we take that on for the customers and just bring visibility for the immediate things they need to take action on. I think those are all of the things that got us to this point in building out this platform is going to be really amazing to see in the years to come as we expand across other areas within the security space, either developing our own or really driving partnerships to make it easier for our customers. >> Yeah, terrific. Well, I pulled up the stat here for us to examine because I think it's really important for our viewers to understand just how important cybersecurity is and how it's going to be even more important for customers and for the private citizens and public citizens. According to Cybersecurity Ventures, cyber crime costs will grow by 15% per year reaching 10.5 trillion by 2025. That's just in about four years. And not only that, cyber crime will become the third largest economy in the world after the United States and China. So, I mean, it's really terrific that you're stepping up. You know just if you could both, perhaps Jennifer can go first and then Tina, what are the key lessons that you have for even the federal government to take a more proactive stance against these threats? >> Well, I think it's clear that this is a very lucrative venture, business venture. It's treated like a business venture by these criminal actors and they have a formula and it works. So I don't see that it's going to be changing anytime soon. And it's also not something that is highly sophisticated, highly technical. It's very easy. It's very much phishing, you know, users clicking on emails and vulnerabilities and environments. It's really a very easy formula that they continue to repeat. So I think until the federal government has more ways to recoup some of these ransomware payments, or we're able to stop some of these ransomware as a service products from being used, I think it's going to continue. So we're defenders so we need to make sure that we're ready for anything that comes and using products that keep us safe is really the best way and training our users. >> Terrific and Tina? >> Thank you. So we are so passionate about making sure that our customers can sleep better at night. When it comes down to tips it really comes back to the basics in many regards but the basics are sometimes really hard to do. So they sound simple, but they aren't so easy to do. And it's basics like making sure your systems are patched. Every organization has just a growing number of devices and pieces of software and infrastructure and all of those things need to be patched nearly immediately to stay out in front of today's adversaries. And Jen's right, Some are sophisticated, some are not but the reality is if we leave those windows open, we will have adversaries, oh, you know walk into our house if you will. So the basics like that also making sure that you have great backups, right? So if you do run into an instance of a ransomware where your systems are locked that you have the ability to recover quickly, being proactive and making sure that you have the partnership arrangement ahead of time is a third really important thing to do. Many organizations now have IRR retainers that they, incident response retainers that you can use proactively in years where you don't find yourself on your heels in a reactive situation but then it's there when you need it. Sometimes it's hard to find great services when there are the flood of ransomware attacks like we've seen in recent months. And then lastly, and I should have started with this 'cause it's the most important part, train your people. It's so important to make sure that security is just a culture, a part of the culture, just like you lock your car and you lock your house. Making sure that you're thinking about those things that will help keep you safe and your organization safe. >> Really excellent points. Thank you both so much for your insights. That was Tina Thorstenson executive public sector strategist at CrowdStrike, as well as Jennifer Dvorak, information security architect for the State of Arizona. Again, really appreciate your insights. This was a fantastic conversation with you. And that's all for the 2021 AWS Global Public Sector Partner Awards or in this session of that. I'm your host Natalie Erlich and see you very soon. (bright music)

Published Date : Jun 30 2021

SUMMARY :

of the 2021 AWS Global and really accelerated this push and that was huge for our organization. that would be terrific. that we issue each year, what we saw there and the private sector and address the issues that arose. in this effort to protect the And that threat activity and the state cyber ready? and looking for more partners that support is now that we have, we've brought from the cloud to protect You constantly have to be that the teams within the organizations or that at least the state for grants that we can extend and that we continue to and I was curious, Tina and bringing all that with and how it's going to be even that they continue to repeat. but the reality is if we And that's all for the 2021 AWS

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Satyen Sangani, Alation | CUBE Conversation, June 2021


 

(upbeat music) >> Announcer: From theCUBE studios in Palo Alto, in Boston connecting with all leaders all around the world, this is theCUBE conversation. >> Lisa Martin here with theCUBE conversation. One of our alumni is joining me Satyen Sangani the CEO and Co-Founder of Alation is back. Satyen, it's great to see you this morning. >> I know it's so great to see you especially so soon after we last talked. >> Yeah, we only spoke a couple of months ago when you guys launched the Alation Cloud Service and now big news raising 110 million in Series D led by Riverwood Capital from participation with some new investors, including Snowflake Ventures. Talk to us about this new funding raise. >> Yeah, it's so funny. I mean, we've seen market demand pick up ever since the sort of tail end of last year. And it's just been incredible. And quarter after quarter we keep on hitting and exceeding our numbers and we keep on hiring faster and faster and faster and it just doesn't seem like it's ever been fast enough. And so we've been aggressive since the beginning of the year. And even actually before that in spending and, taking the company from roughly 275 people at the end of the year to now, by the end of this year, 525 people. So with that kind of growth we definitely wanted to have the capital to, carry us to this year and then certainly beyond. And, so we went out and raised around and, obviously we're able to do that on great terms and to find a phenomenal partner in Riverwood. And so super excited about the outcome. >> Exactly saw a lot of demand as you and I talked about just a couple of months ago the acceleration of the business during the pandemic. Talk to me about, as you mentioned the demand has never been higher. Let's talk about the demand for the data intelligence platform how the funding is going to help. What are some of the things that you're specifically going to do? >> Yeah, so there's you know we're going to grow the business in a pretty balanced way. And so from our perspective, that means a couple of things right? So starting with sales and marketing, we've got just a need for more feet on the street. Everybody understands generally that they've got problems in data governance, data management, data search and discovery, enablement to people around data. These are things that people are now starting to understand but they don't always necessarily know how to solve the problem in the most efficient and best way. And many of the traditional approaches that sort of command and control top down, you know, let's go hire an army of consultants to figure this stuff out, tends to be the first thing that comes to mind. And so we're building our sales organization is one thing that we're going to do. The second thing that we're going to do is invest in our customer success and customer journey because everybody's looking for best practice and last but not least workforce investing in product and R&D. And so we're going to be growing the R&D organization by almost a factor of two, and that's going to be globally. And, just being the best in the market means you've got to still solve all these unsolved problems. And we're going to do that. >> Sounds like a tremendous amount of momentum kind of igniting this next era for Alation. When we talk about customers, I love that you're doubling down on the customer success. That's absolutely critical. That's why you're in business. But one of the things that we talk about with customers in every industry is being data-driven. And as we see data intelligence emerging as a very, very critical technology investment to enable an enterprise to become more data-driven or actually data-driven, what are some of the things that you're seeing that those customers are saying Alation help us with XYZ? >> Yeah, so I think everybody feels like they need to be on this. So let's first of all, talk about data intelligence. Like, what is this category? So historically there has been these sort of data management categories where the general approach has been let's curate or manage or clean the data in this manual way in order to be able to get good data in front of people so they can start to use it, right. And that data cleaning, that data work that data stewardship has lived often in IT sometimes with very technical people in the business. And it just doesn't scale. There's just too much data out there and there's too much demand for data. So the demand for data is increasing, the supply for data is increasing. So now there's this category of data intelligence. And basically what it's doing it's saying, look all these things that we're talking about machine learning, AI, all of that can be applied to actually the management of data. People can be way more intelligent about how they do this work. They can be more intelligent how they search. They can be more intelligent about how they curate the data. And so what we're seeing is that people are saying, look, I've got so much data. My entire business relies upon data, and now I need you Alation or somebody to help me do this better to do this faster, to do this more efficiently. And all of these really traditional approaches where you use, you know, predominantly workflows and all this stuff it's just not working. And so that's why people are coming after us. >> Well, that need for data in real time is something that we saw during the pandemic. It's for many industries and many different types of situations. It's no longer a nice to have. It's really going to be the defining element between those businesses that succeed in really kind of leveraged COVID as an accelerant versus those that don't succeed. But I'm curious where your conversations are going within the customer base. As we see the need for data across an organization, but the need to access data that they can trust quickly, data that tells the truth, data that can be shared. Are you seeing this elevate up to C-suite in terms of your customer conversations? >> Yeah, and it is and it is because of one really critical reason because a lot of these data projects both fail and under exceed expectations and they do it for reasons that the C-suite doesn't understand. And so now the C-suite is getting forced to say, well, why is this happening? Why are these not going like, wow, you know the boardroom is saying like, well, we need to do more AI. Well, why aren't we doing more AI? Well, it's 'cause your data isn't really clean 'cause you don't actually have the data that you think you have. Because people don't share your data because people are, you know, your data is locked in some on-premise instance in, some access database that nobody's ever heard of. And so all of these reasons are things that now because they're impeding the business or getting to more senior levels in the organization >> That's kind of what I was thinking. I want to talk now about the investment this particular Series D that we talked about. So you've got investment, as I mentioned from a couple of new partners, but talk to me about the Snowflake and the Salesforce Ventures and how that is helping to catalyze what Alation is doing. >> Yeah, so we've, you know had a long time relationship with Salesforce but we found in the last year in particular that our relationship with Snowflake has just taken off in a way that I have seen few partnerships taking off in in certainly in my career. And, you know, it started really with just scores of customers. I mean, literally scores of customers that are all global to 1000s and fortune 500s where we would often just say, hey, what's your data source. And, you know, let's start with Alation and they'd be like, yeah we are either about to invest in Snowflake or we're invested in Snowflake or, something like that. So we'd often see customers on the journey with Snowflake and Alation at the exact same time. And then the next order conversation became well, you know if we're expanding and rolling out with Snowflake, which customers, you know, everybody looks at Snowflakes 168 net percent net expansion rate where every customer is spending a dollar 68 more than they were last year on average. And, you know, says, wow, if I'm going to scale that much we need to govern all of that data. And so Snowflake customers came to Snowflake and to Alation at the same time, and we've been the natural solution of choice. And so that kind of marriage has been quite symbiotic and we're super excited to partner with them. You know, they think exclusively about data consumption. We think about, you know, finding, discovering understanding data. So it's a really natural marriage. And so we're really excited to partner with them and you're going to see a lot from the two companies moving forward. >> So it sounds like that really was driven from joint customers in terms of facilitating maybe an expansion of the partnership that Alation and Snowflake have. Talk to me a little bit more about what some of the things are that we can expect in the next year. >> Yeah, so I won't take away from the stories that we're about to release, but you are going to see really exciting innovations and product between Snowflake and Alation over the course of the next couple of months. And in particular, you're going to see, you know some fun announcements at the snowflake summit coming up next week. So stay tuned for that. Not surprisingly data governance is going to be a big topic for us. Data search and discovery is going to be a big topic for us. Data privacy and security is going to be a big topic us. And so those are all areas where you're going to see lots of fun products innovation. And then on the other side, you're going to see a lot of go to market innovation. So customers are moving data to the cloud, obviously and that's going to be a big place of discussion just enabling all of the field sales forces getting the stories and the customer stories to market. You're going to see a lot of that from us. >> In the last year, I'm curious if you saw any verticals in particular that really have pivoted with fuel from Alation. I think healthcare, life sciences, manufacturing anything that you, that really stood out to you in the last year >> You know, it's, I mean I think there's been the pandemic certainly hurt certain industries more than others transportation, travel and hospitality. And so we definitely saw a trend where there were dips in some of those industries but those were really temporary. And what we're finding is in a lot of those industries are now coming back bigger than ever. And the other industries in manufacturing and pharma in financial services, you know those are just as strong as they've ever been. And interestingly through the pandemic, what we found is that our user account within the company doubled. So even though the customer base itself didn't double the number of users on the platform across all of our customers, literally doubled on an active basis. And so, it's just been, interestingly enough it's just that across the board the growth has been consistent. And I think, really speaks to the fact that everybody's working from home and needs more data to do their job. >> Well, hopefully that's something that's going to be temporary. This, I was telling you, this is my first day back in the studio and not sitting in the home office. So in terms of the demand we talked about the demand we're customers, you're more than 250 customers now, big names, including one of the I think last year's most used terms household terms of Pfizer. Talk to me about the customer perspective on the funding and in terms of the things that you're going to be able to do to go to market. What are you hearing from your customer? >> Yeah I mean, literally the first thing I hear from 80 to 90% of my customers is go faster. You know, like there's this fun story, right? Where there's two people, they meet in the forest, they start walking together and then all of a sudden they both see a big bear. And the bear is, right about to come right after them. One person sits down and like puts on their running shoes. And they're like, well, you know, the other guy says, oh, there's no way you're going out run the bear. And they're like, well, I (indistinct)the bear. I've got to out run you. Right, and our customers are basically saying to us, look the bear of the data problem is gigantic. And yeah, you might be better than everything else out there, but I still have to as a customer contend with this massive data problem. And you know, if I have to do that, I need you to go faster because data's coming after me faster than ever. And I've got to contend with all of that work. And so they just want us to go faster and they want us to go faster in product. And they want us to go faster in developing the customer journey. And they want us to go faster in developing the ecosystem because many of our customers are you leveraging us as a platform. They want to see data on top of Alation. They want to see data privacy on top of Alation. They want to see data migration on top of Alation. So building out all these capabilities with our partners in our ecosystem and with partners like Snowflake and Salesforce, I mean, they just want us to move faster >> Moving faster, I think we all want that in certain senses but in any industry, consumers, users are getting more and more demanding as you're helping customers achieve their desire of going faster. How do you do that and help them foster a data culture that's, that supports that speed. >> Yeah, it's so interesting because cultural transformation, as you all know, like as we all know, that's like that's certainly slow work, right? Like you're not going to show up at an enterprise and say, hey, I installed Alation. You know what? You're going to have a totally different area culture. Everybody's going to start asking questions with data and the world's going to change, right. And so that, that, you know I'd love for that to be the eventual vision that we achieve. But it's certainly not where we are at today. I think, one of the things that I believe is that you can't go fast and big things you've got to break up big problems and turn them into small problems. And so one of the habits that we've seen within the organization, and one of the things that I talked to our team about every single day is look, you know make small promises and deliver on them. If you got to connect to data source, do that faster. If you're going to train a set of employees do that more quickly because customers have intent with data, but if they don't get the data in front of themselves quickly then they're just going to go to their gut decision. And so capturing that moment of intent and building a sort of velocity is where we see our best customer engagements go. And so that sort of incremental success approach, as opposed to the boil the ocean three month engagement, you know never see the finish line approach is really what I think makes us special and different. >> Tell me a little bit about speaking of culture, about Alations culture. What are some of the things that have changed in the last year? And it sounds like with the Series D round that you've just raised a lot of growth opportunities you mentioned that. Talk to me about the culture, how it's transformed in the last year and what you are excited for going forward. >> Yeah, it's so funny 'cause I always think about culture. You know, people think about culture and they say, companies (indistinct) culture and they think of that culture as being a fixed thing. And it's totally true that, yeah, there's got to be some shared vision, shared values shared ideals within a company in order for it to grow at the pace that we're growing, right. Adding 250 people in a 12 month period is not easy. But it's also the case that, you know, what we found is that there's a lot more specialization within the company. And so people now really, you know where you found the company on generalist you scale a company on specialists. And so getting those specialists inside of the company and respecting them and letting them do their jobs and really kind of building that expertise in the company is something that's been really fabulous and just wonderful to see the team work that way. I think the other thing that's been really interesting obviously is just the remote first work. I mean, we've seen zero loss in productivity and I've talked to CEOs who were like, yeah we need to get people back in the office. I don't really care where my team works. They're getting the job done and they're doing it fabulously for customers. And so if customers want them in front of them, totally great. Obviously love to see the team all the time but it is so wonderful to see how productive people can be when they don't have to spend two hours in a car every day. And so those have been two small things. I mean, at the core, there are other aspects of our culture that have been more permanent, but those two have been slightly different. >> That's great to hear that about the productivity. I was actually very excited to commute this morning for the first time. Although there was no traffic to navigate. As we look at the current market valuation, 1.2 billion the growth rate, the demand for the technologies. What are some, you mentioned some of the events that you're going to be at you mentioned Snowflakes event. Where can folks go to hear more information about this? >> Yeah, absolutely. You can come to our website, of course, at alation.com. There's a ton of information there. Anybody who's watching this interview obviously is a experienced and thoughtful enterprise IT buyers. So certainly, you know, this is a fairly expert audience but we do have tons of field resources that are available. The Alation Cloud instance allows you to get up and running super quickly. And you're going to see that speed increase further over the coming 12 months, but, you know start with alation.com and go from there. And then there's a whole bunch of people who are sitting behind that front door waiting to help you. >> Excellent, alation.com. Well, Satyen congratulations on the funding announcement. Thank you for joining me today helping us unpack what at means the impact, the demand from the customers and how we're going see Alation go even faster. I'm excited to see what happens next in the next couple of months. I'm sure I'll see you again. >> I know. Me too. Thank you Lisa, it's always great to talk. >> Likewise, for Satyen Sangani, I'm Lisa Martin. You're watching this CUBE conversation. (upbeat music)

Published Date : Jun 4 2021

SUMMARY :

all around the world, the CEO and Co-Founder of Alation is back. I know it's so great to see you of months ago when you guys launched And so super excited about the outcome. how the funding is going to help. And many of the traditional But one of the things that we talk about all of that can be applied to actually but the need to access data And so now the C-suite and how that is helping to And so that kind of marriage of the things are that we going to see, you know out to you in the last year it's just that across the board and in terms of the And the bear is, right about How do you do that and help And so one of the habits that we've seen in the last year and what you And so people now really, you know of the events that you're going to be at over the coming 12 months, but, you know in the next couple of months. Thank you Lisa, it's always great to talk. Likewise, for Satyen Sangani,

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Tim Carben & Manoj Nair | CUBE Conversation June 2021


 

(upbeat music) >> We are entering a new era of cyber attacks. The SolarWinds hack it underscored a rising and very disturbing trend. Namely that tunneling in through an organization's supply chain. And you're hearing terms like island hopping and living off the land to becoming mainstream in the world of cybersecurity. And we're going to talk a little bit about ransomware and cyber with Manoj Nair, who is the GM of Metallic, a Commvault Company. And Tim Carben, is a Principal Systems Engineer with Mitchell International. Gents welcome. Thanks so much for coming on. Talk to me about this very important topic. So, Tim, I got to start with you, you're the practitioner. You got to fight this battle every day. You heard me upfront it feel like we are entering a new era. The adversary is highly capable, very well-funded. How are you thinking about changes in protecting your data and creating things like air gaps and what are you doing to solve this problem? >> I think the most important part. And this is just to start off with is patching, everything up to date. Most of the time someone's getting in, or most of the time one of these viruses is replicating between the different systems. It's due to unpatched environments. And then number two is training. If your resources don't know, not to click on something or to hover over something to look at it. Then, you are just going to be exposing your environment over and over and over again. But when it all boils down to it, and it comes back to what I'm doing in the data protection world in the backup and recovery, I have to look at not only how am I going to get this data back. Because if a system gets encrypted we are going to look for recovery first. That's it, look for recovery first. But we also need to make sure that our environment is protected. Lock down our media agents. Lock down our storage that we're connected to. And like you had mentioned before use an air gap. And no one... I mean, everyone's been moving away from tape and it's understandable. There's a lot of resource utilization involved. There's a lot of people that you need in there in your data center, moving things around. And it's a robotic machine, you have to rely on. Not only that, but recovery times can be slow. What I found is Commvault is gone out there and they've offered us SaaS storage. This SaaS storage is somewhere else. We could be in AWS. We could be in Azure. We could be in GCP but we can still connect to this SaaS storage. And we never have to worry about someone having access to a data center and getting to our tapes. We don't have to worry about someone having tenant access and deleting our backups off of a particular tenant. Which is something that we are going to see in the future if it's not out there already. So, there's a lot that we have to do and protecting ourselves is very important. And Commvault is making it a lot easier. >> Thank you, Tim. So, Manoj I mean, these things have probably been around for a while but we're seeing really sort of, I talked about mainstream and a couple of things that are really disturbing. We're seeing this malware come in and they're self forming. They're creating different signatures but we're also seeing this idea of living off the land very stealthily using your own tools against you. And then really disturbingly, we're seeing when you discover... When a victim discovers that they're being attacked and they respond... Their incident response is triggering a very aggressive counter attack by the hackers. Where they've already exfiltrated really sensitive data. Then they'll then they... And they've been stealing and making monetizing your data. And then they'll just encrypt it, hold it for ransom, threaten to release that sensitive data if you don't let them keep going. It's really, really disturbing. What's your perspective on this raising the bar that the bad guys have done and how we can keep pace? >> Yeah, Dave. I lived through the nation state attack that happened in 2012. The front door seat was at RSA as part of the leadership team. And at that time it was considered a this is a very unique and it's an advanced persistent threat. It took the resources of one of the biggest nations of the world to mount something like that. And fast forward, eight, nine years later, we're seeing that these kinds of techniques have now been mainstreamed. You've got a lot of people who are figuring out not just... They may not even care about your data but they know you care about your data. So they're not trying to exfiltrate the data maybe to look for sensitive data and monetize it. That's just harder. Why not take it directly from you. In Q1 of 2021, the average ransomware ransom went up 43%. It's like 250K or something. That's just the ransom. And we saw now that it's impacting day-to-day lives. You saw the long lines of the gas things gas pumps on the East coast a weekend before last and as somebody who had a ransomware attack as the news story say they'd paid for the ransom. And that was the recovery after paying 5 million was slow. So they had to go and figure out how to recover from the backups. And that was not fast enough. So defense in depth is something that has really been the mantra and just like protecting a home, you're not just looking at putting an alarm on the front door. You have sensors on your windows. You have a fire alarm. You've got to say if you got different things too in terms of really thinking through different trends. And Tim hit on a couple of those things. You really think about what is my weak link? What is my vulnerability? That vulnerability is now your software supply chain. So you're thinking about who am I buying things from? Are they taking care of stuff because they are now a new vector? And that's kind of the biggest I would say new thing that has not been mainstream. Like a lot of these techniques are getting mainstream but the fact that a software supply chain itself that is being deployed in mass is now vulnerable? And that will be monetized. It might've started with the nation state doing that but then you'll get the... People trying to take it for ransom. They'll start weaponizing those same vulnerabilities. So really that data and making sure that your crown jewels you have a very safe way of protecting them. And it's not just... You need to practice in readiness of that. Like any system. Just having that there it's not good enough, like can I detect issues? What is the ecosystem that's part of? How is my identity tracking who has got access to that? We've seen a lot of interesting things as part of why we started creating services like a air gap service in the cloud. The customer doesn't have to worry about managing credentials because even those were getting compromised. People were stealing the credentials to go delete the backup. So, the steps keep leaping forward. There's a lot of money going in the research and development of malware. And the industry in partnership with customers and partnership with local and federal authorities are going to have to figure out how to tackle this together. >> Yeah. So Tim, you don't mean Commvault, you don't think of being the cybersecurity space specifically, but those worlds are coming together the data protection and security space. And I would imagine for you as a practitioner it's challenging because you don't have a blank chequebook. I mean, yes, you can spend... You have to spend on cyber but you have all these... You talked about digital transformation in an earlier discussion that we had and you've got to figure out, how do I apply AI and automation? You've got a talent gap. I mean, you can't hire people that have the skills because you just can't keep throwing people at the problem. So, you don't have this unlimited budget. I saw a stat there's a company it's Cybersecurity Ventures. They said by 2025 we'll lose $10.5 trillion annually to cyber attacks. And I think if I look at it, who's ever numbers. You look at IDC I think has one of the higher numbers out there. It's like a hundred billion that we spend each year on cyber. So it's infinitesimal compared to the value that the bad guys are extracting. So, how are you dealing with that complexity, fragmented security tooling lack of talent turnover? I mean, all this stuff and the budget challenges. How do you deal with all that? >> It's... And I do not want to use this word, but it's as easy as research and staying on top of everything. Everyone knows, you update your virus definitions. You keep that up-to-date. You close your firewall holes. You have denies at the very end of every firewall. You make sure you keep track of these small things. At the same time, you leverage utilities that make it easier for you to do your job. The Commvault iDA has a feature that keeps track of changes or modifications on a server. So if I have a server, that's actively getting hit with a ransomware. Commvault reports me in a word and tells me, "Hey, we have had this many files modified within this time period. Look at it right now." So, on top of everything else we have because it's not a replacement for our virus protection but it does help us. And it does keep track of things in Commvault, as well as a lot of other companies out there, are doing some great things in closing up small little gaps and adding little features that could really help us move forward in the future. And keep us more protected, I guess I should say. >> Yeah. Well Manoj, I mean the backup Corpus is a sort of the last line of defense. It's also could be a first point of attack because all the valuable data is in there. So, I'll give you the last word here on the segment. Thanks for doing this with me guys. How do you think the industry needs to approach this? It's not a... You can't go on it alone. You definitely need to collaborate. Your final thoughts. >> Yeah, collaborate, share risk factors, making sure that systems are connected and they're not siloed. And that will really make sure our customers are getting the best out of all of us. And you have to build an intelligence of the product anything static. Just like you said, you need to backup the cyber crown jewels or they're going to go after that. So, your backup systems need to have AIML. They need to be able to detect any kind of suspicious activity. You can't just kind of code it in and just expect that what you thought would work in the lab is how it's going to behave. So, but it's a... And in general unless there's a bigger penalty in terms of the response to these kinds of attacks, as long as they keep getting paid, they're going to keep doing this thing. So you got to follow the money is a simple work. Let's take that a rich ecosystem, that's funding them and replace it with a tight partnership between companies and the customers and partners and governments. >> Guys. Well, I mean, the equation is pretty simple. Value equals benefit over cost. If you can increase the denominator for the bad guys it'll lower their ROI and that's kind of your job. And so keep up the good work, gents. Thanks so much for coming to theCUBE and talking to me about this very important topic. Really appreciate it. >> Thank you. Thank you for having us. >> And thank you for watching this CUBE Conversation. This is Dave Vellante. We'll see you next time. (upbeat music)

Published Date : Jun 4 2021

SUMMARY :

and living off the land And this is just to start off with that the bad guys have done And that's kind of the biggest that the bad guys are extracting. for you to do your job. the industry needs to approach this? And you have to build and talking to me about Thank you for having us. And thank you for watching

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David Hatfield, Lacework | CUBE Conversation May 2021


 

(upbeat music) >> Hello, welcome to this CUBE conversation. I'm John Furrier your host of theCUBE here in our Palo Alto studio. We got a great conversation with the CEO of Lacework, David Hatfield. Who's in on theCUBE remote. David great to see you guys, a security platform at Lacework, you're at the helm as CEO. Welcome to theCUBE conversation. >> Thank you, John. Great to see you congrats to you and the team and all the success. I think what you guys are doing is really important so happy to be part of it. >> Great to have you in the community and you guys are doing great work. I know about Lacework I've done some due diligence on you guys. I love your business model, but for the folks who don't know what you guys do, take a minute to explain who is Lacework? What do you guys do? What's your positioning? And what's your focus? >> Yeah, well, we're a modern data security platform for the cloud. And so I think data science meets cloud security ultimately. The company has been around since 2015. We received one of the largest financing rounds that we're aware of I think in history in security business, $525 million in January. Led by Sutter Hill Ventures which many people may know about they founded PureStorage with the notion that we're going to go fundamentally change and revamp the ownership model for a high speed data storage using flash versus using spinning disc drives. I spent eight years with that company. Love with what we built there. Then Mike Speiser considered an investment in a company called Snowflake computing. I think you're aware of what Snowflake does which is bringing data warehousing into the cloud. And the third big investment that Sutter Hill made is really to help disrupt security, and that's in Lacework. So north of a billion dollar valuation a 300% year over year growth and have a ton of momentum. So at the core of what we do, it's really trying to merge, when we look at we look at security as a data problem, security and compliance the data problem. And when you apply that to the cloud, it's a massive data problem. you literally have trillions of data points across shared infrastructure that we need to be able to ingest and capture and then you need to be able to process efficiently and provide context back to the end-user. And so we approached it very differently than how legacy approaches have been in place, you know largely rules-based engines that are written to be able to try and stop the bad guys. And they miss a lot of things. And so our data-driven approach that we patented is called a polygraph. It's a, it's a security architecture and there are three primary benefits. It does a lot of things, but the three things that we think are most profound first is it eliminates the need for, you know dozens of point solutions. I was shocked when I, you know kind of learned about security. I was at Symantec back in the day. And just to see how fragmented this market is, it's one of the biggest markets in tech. $124 billion in annual spend growing at, to $300 billion in the next three years. And it's massively fragmented. And the average number of point solutions that customers have to deal with is dozens. Like literally 75 is the average number. And so we wanted to take a platform approach to solve this problem where the larger the attack surface that you put in the more data that you put into our machine learning algorithms the smarter it gets and the higher, the efficacy. So eliminating point solutions is his value proposition one. Point two is that we have to be 10 X better than everybody else in the business. Otherwise the merchant companies don't get a breakout and become long and during companies. And so there's a number of different dimensions. The first dimension that I think is probably the most important is efficacy, you know in anomaly detection or in, you know threat detection where you're trying to identify what risks we have in the business. It's, it's generally a very noisy activity. And so rules-based approaches on average will produce a hundred alerts to our one or two. Those, the signal to noise ratio, is, is, you know is a massive a 100x, but call it 10x a reduction. And so we're actually delivering the needle versus the haystack for security administrators and dev developers to actually solve the problem. So it's 10x, higher efficacy it's 10x faster to be able to resolve the problems. And obviously the ROI is, is a no-brainer because you're eliminating all these points which is in having to manage it. And the third, and probably the thing that I'm most excited about what we're doing and what our customers are already realizing is that we're transforming security and compliance teams from kind of compliance into business enablers. when you automate all these processes and you build it into, you know the CICD platforms for the developers you actually enable the developers to write code to differentiate their business, you know to create new customer experiences to get competitive advantage and drive revenue for their businesses. And, and you know that's not what security has done up to this point. We oftentimes, they're the ones we're the ones having to say, no, you know we're slow down or it's too risky, etc. But when you automate that and you increase the efficacy you can enable the developers to do their thing. And it allows the CSOs and allows the security professionals to up level their responsibility into selling and driving revenue. And that is increasingly going to become more and more important for supply chains and partners of these cloud native businesses of how secure am I working with you, etc. And so we think that that transformation of the role of security is going to be as, as meaningful as the technology that we're providing the business. So we're super excited about it. >> I could tell you have so much going on this investment team Sutter Hill, you mentioned big time players huge success track record. Just saw them written up in the wall street journal as one of the best venture capital firms and returns. It's just that the bets are all coming home, but their bet strategy is simple. Disrupting the market that's growing and changing PureStorage, you mentioned company you've worked for, you know people were saying, oh, they'll never get escape velocity. They disrupted an existing, boring storage market changed the game there, security, right for change. A lot of tools, a lot of people have buying tools off the shelf, you know and everyone fighting for the platform. That seems to be the conversation. So I have to ask you, you guys want to be the player that that platform you are, that platform what's different in this platform where everyone's trying to be a security platform, what's makes you different. >> Yeah. So I mean, I think the platform wars are, are clearly, upon us, you know I think what's different about our approach is that we were built on the cloud, for the cloud so we're a cloud native business that, you know runs our business on AWS and everything that we do. We don't have hardware, we don't own data centers. we don't have any of the legacy elements that are there. we use software run on the cloud to enable this. So that's point number one point number two is we did the hard work of mapping the data elements that are out there and adjusting them in and then have this polygraph, you know behavioral anomaly detection, that is it can be applied to today. It's being applied to vulnerability and discovery management and containers and Kubernetes. But over time we believe it extends very naturally to a larger part of the attack server. So we don't have to rewrite the data engine to develop solutions across broader attack services. We already have that, you know so I think our time to develop and innovate will be profound. And I think the third thing that we're seeing companies do and largely the legacy bigger companies is that they're just acquiring their way there. And, it's very, very difficult to acquire 8 to 10 to 20, 30 companies, 30 different CTOs 30 different code bases and try and integrate them to provide a delightful customer experience. And, the parallels, you know in the storage business are, are are pretty similar actually, Dell bought EMC, EMC bought a hundred companies. And, we went after a platform approach to be able to go attack them with a unified file system in a in a unified customer experience that was native for the media that we're working with. We're doing the same playbook here, you know which is you have to have the hard work of the foundation elements in place to be cloud native to deliver great outcomes, great efficacy and and a really great customer experience. So when we get head to head with any of these points coming out and trying to solve something for containers or Kubernetes, or just vulnerability discovery and management, etc, or we're competing with the legacy companies that have, a hodgepodge of acquisitions that they're trying to pull together we went North of 95% of the time. our POC win rates are phenomenal better than anything I've ever seen. We had a pretty good one to appear too. And the, the product and the experience and the efficacy kind of stand on their own once we're in those fights. So part of why we enjoy working with AWS and are really focused on building the partnership together is that it creates awareness of what could be and what possibilities all we want is a shot. And, our approach is such that you can be up and running in minutes, you know and every single one of our customers does a POC. So we'll stand behind our technology as our real differentiator compared to anybody else that's out there. >> Great. You guys had great traction going on with the company certainly saw the investment news that you mentioned earlier at the top. Why did you come on as CEO? And when did you come on and join the team? And what was the reason? What, what, what attracted you to join as the CEO of Lacework? >> Well, I've been involved in the company for since the beginning actually I invested in the early rounds participated on the board and I've always bought into this. The thesis that security is fundamentally a data problem. And if we can get the data problem and the data processing right, you know you can fundamentally change the industry but you need to have a major inflection. And that inflection is people moving to the cloud. And we all have seen it during the pandemic. things are accelerating. AWS just did their earnings yesterday. I think they increased their top-line guidance from 46 billion to 56 billion this year. I mean, it's a machine that is continuing to move forward. They have 30% market share. Azure's investing at 20% GCP still investing people are moving their businesses online aggressively. And as they shift to the cloud the rules-based approach just doesn't work. It doesn't scale. And so a new approach needs to be done. And so by being cloud native and best of breed and solving the thorny problem of this data processing problem first, you know it gives us an opportunity to use that to then extend and build a business, you know at an enduring level over the next 10 to 20 years. And that's Sutter's model, that's their playbook. They don't invest in 400 companies and kind of spray and pray, which is what most venture funds do. And I love them. They're great. And we appreciate the investment in tech, but Sutter's focus is find a really big market find a catalyst for change. In our case, it's moving to the cloud and then build a modern approach. that is 10x better in every dimension. And that attracted to me. I mean, it's, it's a, it's one of the biggest markets in tech and it's one of the most important things that we can do is a digital business is to ensure that we're secure and we're safe and the threats are becoming much more skilled much more deliberate, much better funded. And so the importance for us to ensure that company's security is really tight is, is increasingly critical. So the combination of those factors, and then as I dove back into it and talked to a bunch of customers and talk to partners and seeing the outcomes and enthusiasm that they had and the, the team is phenomenal. And so talking to them, and I just kind of got energized by the opportunity to go build a really important company that really delivers great outcomes. So I'm having a ball great to be back into it. >> Yeah. It's great to have leadership that has experienced that you have and go to the next level because this is classic next level. When you talk about Amazon's earnings and cloud scale and hybrid and edge right around the corner at scale as well. So you start to see that transformation really hit the tipping point, which is changing the landscape on the developer side, which I think is super valuable. I think you hit that. You mentioned core problem. You guys look at that through the lens of data problem. How does this trend of everything going hybrid and soon to be, you know edge core to edge impact your businesses of tailwind? How do you see you capturing that next level of scale from a business perspective for lease work? >> Well, I think that the trend, you know from core to edge, you know, hybrid and, you know ultimately cloud a hundred percent, there we've started with the cloud native businesses. Like, we've been focusing on those companies that are already there, you know and so now we're we just had finished a phenomenal record-breaking Q1 and multiple seven figure deals, you know with very complex global environments where they do have a hybrid environment and they are leveraging the edge. And we're perfect for that. I mean, as you think about what we deliver in its most simplistic context, you know we're effectively delivering a security solution from the container to control plane, right. You know we want to be able to have a granular understanding of operated trillions of data points coming in and those can be collected in the core. They can be collected on-prem. They can be collected in the cloud. Ultimately they need to be collected and then contextualized so, you know and this is where our behavioral polygraph technology transitions data into information that's useful via the polygraph. And so we think that, the complexity that's added with environments that are hybrid environments that are leveraging the edge environments that are leveraging the cloud native all need a control plane to run across that to deliver efficacy, you know, for our customers. And, we work with, you know AWS has their own security tools. Azure has some security tools UCPs security tools, but ultimately, our, our challenge and opportunity is to be best of breed to deliver incremental value on top of that and that horizontal value across it. so customers have choice but they know that their security posture is, is, is secure. And so we, we see it as a tailwind for our businesses as we go forward. >> I always said the companies that have the horizontal scalability with cloud and then have that vertical AI kind of vibe where you can get in the context of the data is there to win it all. And I think that you guys have a great solution potentially there. I want to get more information if you don't mind double clicking on that with me, this is kind of a different take on cloud security because you've got the scalability, which gives you the observation space. And then you got to get the context to get the right patterns or whatever magic you guys have in the, in the secret sauce. But you doing that on top of massive exponential velocity. >> Yeah. >> Where's that secret sauce? Is it in the compute? Is it in the software? What's different about what you guys have in security to give us a- >> It's all in the, it's all in the software. Ultimately, it's the intelligence of how you capture it how you ingest it, how you, you process it but then ultimately how you, how you contextualize it and then how you apply it to different problems. and so the attack surface area and security is a very broad, that's why there's so many point solutions that are out there. And so the breadth of solutions, you know we just want to continue to add solutions and capabilities on top of this polygraph security architecture that allows for the same kind of simple experience, the same kind of 10x value proposition, but, but, but wider. And so we can eliminate more and more of those of those point solutions. So, our, our thinking on it is that, you know we can participate once we have a customer the land and expand motion of what we have. We want to make it really really frictionless for customers to try our technology. And so that's why we do POC. That's why it only takes a couple of minutes and you can do it for just Kubernetes or just containers or just vulnerability discovery and managed like wherever your specific pain point is. We want to help identify what that is, you know give you a chance to try it. And then once we prove ourselves it's very easy to extend that across the board. So we get natural growth in velocity from people moving to cloud and just, you know more usage of, of compute and storage and sort of etc, but breadth of actually the security or posture or a tax service that they have as well. So, you know so I think we have an opportunity to benefit from, from both the depth and the breadth, you know but the value that we're delivering is ultimately the software that we're running on top of the infrastructure. And you mentioned observability, there's a number of companies that are leveraging the data and insights collected in different ways to converge security and observability over time. And, we see that, you know that ultimately there's a very very big security company that needs to be built. That really is best of breed, but the data and the insights that we're providing to our primary customer, which is really DevOps. I mean, it's really the development communities and the builders or who we're changing security for and enabling, in addition to the security teams, you know we think that we're going to continue to drive software that adds value on that data set and it can be applied to multiple problems in the future. So today security is a massive market. We're going to focus there, but it does. It does extend pretty naturally to other markets >> It's a hot market security. Everyone needs to have the latest and greatest and also has to be effective. I got to ask you specifically around startup transition to a rapidly growing company to now you're going to the next level where you're starting to having to get into some serious, big complex enterprise go to market sales motions. So what's in it for the customer. What's the, what's the pain point? What's the customer orientation. What do you marketing into as a solution? Is it the developer? Is it the CSO? Is it the CXO, what's in it for the enterprise? Why Lacework, why are they engaging? You guys get record numbers. What's the, what's in it for them. What's the, if I'm the customer what's in it for me? >> Ultimately efficacy, which is your security posture is it goes up significantly, simplicity, which is makes it easier for you to do your other jobs, you know and I'll have to look for those needles in a haystack and ROI, you know which is it's just compelling, and much, much more efficient than what, what you're doing today. So that that's a pretty universal value proposition and applies to cloud native businesses that are high growth that applies to government agencies. It applies to a large complex enterprises. We have a wonderful kind of go to market motion right now. I think Andy Byron and the team who've been here have really done a wonderful job of really making the customer buying experience and the journey really efficient, you know and help them quantify the impact and the risks and then deliver value. And I think, that that applies in sort of the commercial mid-market and cloud native space. And like I mentioned, we had, a number of deals in the quarter that were seven figure deals, you know in very complex organizations with massive demands. And, you know it ultimately selling is a team sport and, you know and still having the process and the rigor, that's there fine tuning that to make sure you have the people and the partnerships, you know, that deliver solutions in the way that customers want to buy them and then ultimately deliver a value proposition that is just unquestionably better. And I think we have all of those elements, you know we'll be entering the, the large enterprise very aggressively in the quarters to come. I that's where I've come from, you know running a multi-tool, you know, kind of go to market engines where you've got mid-market commercial enterprise large enterprise government across all geographies is, is really fun to expand. And, we're we're hiring as fast as we can maintain quality, you know? And so we're out of that startup phase now and entering into real scale. And, I think that, you know in the AWS marketplace I think we're the number one startup vendor. If I, if I got my facts, right. for, for private offers, we're one of the top security players and top 50 ISBs in the marketplace overall. And so in order for us to get the motion we need to make sure that we're delivering our value in the context of how companies want to buy it. And people want to use AWS credits, you know to apply to their solutions. And so it's really important for us to make that frictionless buying experience occur. And so we're excited about it. I think we've got a really nice start and it's the fun part of building companies, which is how do you attune things to make sure you're making it really really easy for the market to absorb your technology. And then once you're there, delight the hell out of them and just make sure that, that there's that they're excited in our, our net retention rates are the best I've seen in the marketplace. Our net promoter scores, you know, are in the high fifties low sixties, which, which is fantastic in this space. I think it's best in class by order of magnitude some players, big SIM players that are out there, you know have a customer in net promoter score of four. You know that means 96% of the people or 96 boats that says they wouldn't recommend the solution to their, to their peers. So, at pure, we've got this at scale. So from 70 to, in the, in the low eighties I think we have the opportunity to do the same thing here. So, combination of tailoring the motion that we have making it really easy for the buyer to buy what they want with whom they want from whom they want, you know and then just spreading a value proposition. That is a no brainer is, is I think the secret recipe >> If anything, it's interesting, you know you're so much experience in the enterprise and tech with cloud native you're basically laying out the success formula, which is if you have a value proposition you should be able to get it in quickly. You don't need the top down. win everything you can have a value proposition that can be enabled for usage and then grow rapidly when it's successful and that's cloud, that's the cloud business model. So it's not so much about organic versus this. It's really what the preferred motion is. >> It's speed, and I think developers in particular it's why the cloud happened, right? I.T wasn't delivering services in, in the speed and the efficacy that, that, that the developers wanted. And so in order to appeal to the developer community you need to deliver something that's frictionless and easy and fits into JIRA and fits into their workflow processes and speaks their language. And so we built our platform and our solutions for builders because that's where the money is. That's where the pain point is and that's and they want to build secure code. They just don't want to be told no. And so, we want to automate that process and make code secure and do that, you know in the build phase and then do it in the runtime. And then across the CICD pipeline we want to continuously be adding value across that. And, and the developers, candidly when pure bought the solution, many years ago and I introduced him to the company, it was it was the general manager of our software business unit that bought it not the security team. And I think that's a trend that is continuing that we're going to focus on. >> A lot of people realize that security and compliance and automation kind of all go together where you don't want to disrupt developers to kind of engineer something just to do an integration, for instance. So there's a real business model impact that you're hitting on here. That's not just a technical solution. It's really how the business is operating. And I think that to me is super interesting use case. What's your reaction to that? Do you see this as a, as a- >> No it's, that's that's that third part that I was talking about, you know which is that's most exciting is that, you know people are calling shift left, right. so moving, you know security into the development pipeline as it's happening and in integrating security architects as value added into the development organizations themselves and leveraging automated machine learning tools like ours to be able to simplify and automate the process versus slowing it down. So we think that shift left is, is super exciting and, and will continue. And we actually think we're the leaders in that space. We want to continue to be the leaders in that. >> Congratulations, great insight. Awesome to have you on and to hear from your experience and also the great venture that your scaling up and to the next level. Lacework, David thanks for coming on, but I'll give you the last minute to close us out. Give us a quick plug for the company vitals, what you're working on now, what you're looking for, you're obviously hiring give a quick plug for Lacework. What you, what are you working on? >> So, number one, we love our partnership with AWS. And so we're going to continue to invest, invest there. Two the businesses growing North of 300% year over year. That means that we've got record breaking growth and lots of hiring. So we're hiring across all functions. And three give us an opportunity. I, I think that, you know, you can fundamentally we want to be the bar of what you define all other security companies and all the technology companies. So it's a high bar. We want to make it frictionless, frictionless to try give us a shot, give us some feedback. And I'm grateful and privileged to be part of this, this wonderful team. So look forward to spending more time with you, John, in the future. >> Man, looking forward to a lot lots of talk about David Hatfield CEO of Lacework great company scaling up again. Another success story in cloud, cloud native as Po, COVID comes to a close, if you will for this phase and people get back to real life. The scale of cloud is going to be leading it and a new technology is going to be powering it. This is theCube conversation. I'm John Furrier. Thanks for watching. (soft music playing) (music fades)

Published Date : May 13 2021

SUMMARY :

David great to see you guys, to you and the team and all the success. in the community and you the most important is efficacy, you know off the shelf, you know And, the parallels, you know And when did you come and the data processing right, you know and soon to be, you know from the container to the context to get the And so the breadth of solutions, you know I got to ask you specifically and the journey really efficient, you know If anything, it's interesting, you know and make code secure and do that, you know And I think that to me is and automate the process Awesome to have you on and and all the technology companies. as Po, COVID comes to a close, if you will

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Breaking Analysis: Chaos Creates Cash for Criminals & Cyber Companies


 

>> From The Cube Studios in Palo Alto in Boston, bringing you data-driven insights from The Cube in ETR. This is "Breaking Analysis" with Dave Vellante >> The pandemic not only accelerated the shift to digital but it also highlighted a rush of cyber criminal sophistication, collaboration, and chaotic responses by virtually every major company in the planet. The SolarWinds hack exposed supply chain weaknesses and so-called island hopping techniques that are exceedingly difficult to detect. Moreover, the will and aggressiveness of well-organized cybercriminals has elevated to the point where incident responses are now met with counter attacks, designed to both punish and extract money from victims via ransomware and other criminal activities. The only upshot is the cybersecurity market remains one of the most enduring and attractive investment sectors for those that can figure out where the market is headed and which firms are best positioned to capitalize. Hello, everyone. And welcome to this week's Wikibon Cube Insights powered by ETR. In this "Breaking Analysis" we'll provide our quarterly update of the security industry, and share new survey data from ETR and the Cube community that will help you navigate through the maze of corporate cyber warfare. We'll also share our thoughts on the game of 3D chess that Okta CEO, Todd McKinnon, is playing against the market. Now, we all know this market is complicated, fragmented and fast moving. And this next chart says it all. It's an interactive graphic from Optiv, a Denver, Colorado-based SI that's focused on cybersecurity. They've done some really excellent research and put together this awesome taxonomy, and it mapped vendor names therein. And this helps users navigate the complex security landscape. And there are over a dozen major sectors, high-level sectors within the security taxonomy and nearly 60 subsectors. From monitoring, vulnerability assessment, identity, asset management, firewalls, automation, cloud, data center, sim, threat detection and intelligent endpoint network, and so on and so on and so on. But this is a terrific resource, and going to help you understand where players fit and help you connect the dots in the space. Now let's talk about what's going on in the market. The dynamics in this crazy mess of a landscape are really confusing sometimes. Now, since the beginning of cyber time, we've talked about the increasing sophistication of the adversary, and the back and forth escalation between good and evil. And unfortunately, this trend is unlikely to stop. Here's some data from Carbon Black's annual modern bank heist report. This is the fourth, and of course now, VMware's brand, highlights the Carbon Black study since the acquisition, and to catalyze the creation of VMware's cloud security division. Destructive malware attacks, according to the recent study are up 118% from last year. Now, one major takeaway from the report is that hackers aren't just conducting wire fraud, they are. 57% of the banks surveyed, saw an increase in wire fraud, but the cybercriminals are also targeting non-public information such as future trading strategies. This allows the bad guys to front-run large block trades and profit. It's become a very lucrative practice. Now the prevalence of so-called island hopping is up 38% from already elevated levels. This is where a virus enters a company supply chain via a partner, and then often connects with other stealthy malware downstream. These techniques are more common where the malware will actually self-form with other infected parts of the supply chain and create actions with different signatures, designed to identify and exfiltrate valuable information. It's a really complex problem. Of major concern is that 63% of banking respondents in the study reported that responses to incidents were then met with retaliation designed to intimidate, or initiate ransomware tax to extract a final pound of flesh from the victim. Notably, the study found that 75% of CISOs reported to the CIO, which many feel is not the right regime. The study called for a rethinking of the right cyber regime where the CISO has increased responsibility and a direct reporting line to the CEO, or perhaps the COO, with greater exposure to boards of directors. So, many thanks to VMware and Tom Kellerman specifically for sharing this information with us this past week. Great work by your team. Now, some of the themes that we've been talking about for several quarters are shown in the lower half of the chart. Cloud, of course is the big driver thanks to work-from-home and to the pandemic. And the interesting corollary of course, is we see a rapid rethinking of end point and identity access management, and the concept of zero trust. In a recent ESG survey, two thirds of respondents said that their use of cloud computing necessitated a change in how they approach identity access management. Now, as shown in the chart from Optiv, the market remains highly fragmented, and M&A is of course, way up. Now, based on our research, it looks like transaction volume has increased more than 40% just in the last five months. So let's dig into the M&A, the merger and acquisition trends for just a moment. We took a five-month snapshot and we were able to count about 80 deals that were completed in that timeframe. Those transactions represented more than $20 billion in value. Some of the larger ones are highlighted here. The biggest of course, being the Thoma Bravo, taking Proofpoint private for a $12 plus billion price tag. The stock went from the low 130s and is trading in the low 170s based on the $176 per share offer. So there's your arbitrage, folks. Go for it. Perhaps the more interesting acquisition was Auth0 by Optiv for 6.5 billion, which we're going to talk about more in a moment. There was more private equity action we saw as Insight bought Armis, an IOT security play, and Cisco shelled out $730 million for IMImobile, which is more of an adjacency to cyber, but it's going to go under Cisco security and applications business run by Jeetu Patel. But these are just the tip of the iceberg. Some of the themes that we see connecting the dots of these acquisitions are first, SIs like Accenture, Atos and Wipro are making moves in cyber to go local. They're buying SecOps expertise, as I say, locally in places like France, Germany, Netherlands, Canada, and Australia, that last mile, that belly to belly intimate service. Israeli-based startups chocked up five acquired companies in the space over the last five months. Also financial services firms are getting into the act with Goldman and MasterCard making moves to own its own part of the stack themselves to combat things like fraud and identity theft. And then finally, numerous moves to expand markets. Okta with Auth0, CrowdStrike buying a log management company, Palo Alto, picking up dev ops expertise, Rapid7 shoring up it's Coobernetti's chops, Tenable expanding beyond Insights and going after identity, interesting. Fortinet filling gaps in a multi-cloud offering. SailPoint extending to governance risk and compliance, GRC. Zscaler picked up an Israeli firm to fill gaps in access control. And then VMware buying Mesh7 to secure modern app development and distribution service. So tons and tons of activity here. Okay, so let's look at some of the ETR data to put the cyber market in context. ETR uses the concept of market share, it's one of the key metrics which is a measure of pervasiveness in the dataset. So for each sector, it calculates the number of respondents for that sector divided by the total to get a sense for how prominent the sector is within the CIO and IT buyer communities. Okay, this chart shows the full ETR sector taxonomy with security highlighted across three survey periods; April last year, January this year, and April this year. Now you wouldn't expect big moves in market share over time. So it's relatively stable by sector, but the big takeaway comes from observing which sectors are most prominent. So you see that red line, that dotted line imposed at the 60% level? You can see there are only six sectors above that line and cyber security is one of them. Okay, so we know that security is important in a large market. But this puts it in the context of the other sectors. However, we know from previous breaking analysis episodes that despite the importance of cyber, and the urgency catalyzed by the pandemic, budgets unfortunately are not unlimited, and spending is bounded. It's not an open checkbook for CSOs as shown in this chart. This is a two-dimensional graphic showing market share in the horizontal axis, or pervasiveness in net score in the vertical axis. Net score is ETR's measurement of spending velocity. And we've superimposed a red line at 40% because anything over 40%, we consider extremely elevated. We've filtered and limited the number of sectors to simplify the graphic. And you can see, in the sectors that we've highlighted, only the big four are above that 40% line; AI, containers, RPA, and cloud. They exceed that sort of 40% magic waterline. Information security, you can see that as highlighted and it's respectable, but it competes for budget with other important sectors. So this is of course creates challenges for organization, because not only are they strapped for talent as we've reported, they like everyone else in IT face ongoing budget pressures. Research firm, Cybersecurity Ventures estimates that in 2021, $6 trillion worldwide will be lost on cyber crime. Conversely, research firm, Cannolis peg security spending somewhere around $60 billion annually. IDC has at higher, around $100 billion. So either way, we're talking about spending between 1 to 1.6% annually of how much the bad guys are taking out. That's peanuts really when you consider the consequences. So let's double-click into the cyber landscape a bit and further look at some of the companies. Here's that same X/Y graphic with the companies ETR captures from respondents in the cybersecurity sector. That's what's shown on the chart here. Now, the usefulness of the red lines is 20% on the horizontal indicates the largest presence in the survey, and the magic 40% line that we talked about earlier shows those firms with the most elevated momentum. Only Microsoft and Palo Alto exceed both high watermarks. Of course, Splunk and Cisco are prominent horizontally. And there are numerous companies to the left of the 20% line and many above that 40% high watermark on the vertical axis. Now in the bottom left quadrant, that includes many of the legacy names that have been around for a long time. And there are dozens of companies that show spending momentum on their platforms, i.e above single digits. So that picture is like the first one we showed you, very, very crowded space. But so let's filter it a bit and only include companies in the ETR survey that had at least 100 responses. So an N of 100 or greater. So it was a little easier to read but still it's kind of crowded when you think about it. Okay, so same graphic, and we've superimposed the data that determined the plot position over in the bottom right there. So there's net score and shared in, including only companies with more than 100 N. So what does this data tell us about the market? Well, Microsoft is dominant as always, it seems in all dimensions but let's focus on that red line for a moment. Some of the names that we've highlighted over the past two years show very well here. First, I want to talk about Palo Alto Networks. Pre-COVID as you might recall, we highlighted the valuation divergence between Palo Alto and Fortinet. And we said Fortinet was executing better on its cloud strategy, and Palo Alto was at the time struggling with the transition especially with its go-to-market and its Salesforce compensation, and really refreshing its portfolio. But we told you that we were bullish on Palo Alto Networks at the time because of its track record, and the fact that CIOs consistently told us that they saw Palo Alto as a thought leader in the space that they wanted to work with. They said that Palo Alto was the gold standard, the best, especially larger company CISOs. So that gave us confidence that Palo Alto, a very well-run company was going to get its act together and perform better. And Palo Alto has just done just that. As we expected, they've done very well and rapidly moving customers to the next generation of platforms. And we're very impressed by the company's execution. And the stock has generally reflected that. Now, some other names that hit our radar in the ETR data a couple of years ago, continue to perform well. CrowdStrike, Zscaler, SailPoint, and CloudFlare. Now, CloudFlare just reported and beat earnings but was off, the stock fell on headwinds for tech overall, the big rotation. But the company is doing very well and they're growing rapidly and they have momentum as you can see from the ETR data. Now, we put that double star around Proofpoint to highlight that it was worthy of fetching $12.5 billion from private equity firm. So nice exit there, supporting the continued consolidation trend that we've predicted in cybersecurity. Now let's turn our attention to Okta and Auth0. This is where it gets interesting, and is a clever play for Okta we think, and we want to drill into it a bit. Okta is acquiring Auth0 for big money. Why? Well, we think Todd McKinnon, Okta CEO, wants to run the table on identity and then continue to expand as TAM has to do that, to justify his lofty valuation. So Okta's ascendancy around identity and single sign-on is notable. The fragmented pictures that we've shown you, they scream out for simplification and trust, and that's what Okta brings. But it competes with some major players, most notably Microsoft with active directory. So look, of course, Microsoft is going to dominate in its massive customer base, but the rest of the market, that's like (indistinct) wide open. And we think McKinnon saw the opportunity to go dominate that sector. Now Okta comes at this from an enterprise perspective bringing top-down trust to the equation, and throwing a big blanket over all the discreet SaaS platforms and unifying employee access. Okta's timing was perfect. It was founded in 2009, just as the massive SaaSifiation trend was happening around CRM and HR, and service management and cloud, et cetera. But the one thing that Okta didn't have that Auth0 does is serious developer chops. While Okta was crushing it with its enterprise sales strategy, Auth0 was laser-focused on developers and building a bottoms up approach to identity. By acquiring Auth0, Okta can dominate both sides of the barbell and then capture the fat middle. So yes, it's a pricey acquisition, but in our view, it's a great move by McKinnon. Now, I don't know McKinnon personally, but last week I spoke to Arun Shrestha, who's the CEO of security specialist, BeyondID, they're a platinum services partner of Okta. And they're a zero trust expert. He worked for Okta for a number of years and shared with me a bit about McKinnon's style, and think big approach. Arun said something that caught my attention. He said, firewalls used to be the perimeter, now people are. And while that's self-serving to Okta and probably BeyondID, it's true. People, apps and data are the new perimeter, and they're not in one location. And that's the point. Now, unfortunately, I had lined up an interview with Diya Jolly, who was the chief product officer at Okta and a Cube alum for this past week, knowing that we were running this segment in this episode but she unfortunately fell ill the day of our interview and had to cancel. But I want to follow up with her, and understand how she's thinking about connecting the dots with Auth0 with devs and enterprises and really test our thesis there. This is a really interesting chess match that's going on. Let's look a little deeper into that identity space. This chart here shows some of the major identity players. It has some of the leaders in the identity market, and is a breakdown at ETR's net score. Now net score comprises five elements. The lime green is, we're adding the platform new. The forest green is we're spending 6% or more relative to last year. The gray is flat send plus or minus flat spend, plus or minus 5%. The pinkish is spending less. And the bright red is we're exiting the platform, retiring. Now you subtract the red from the green, and that gets you the result for net score which you can see super-imposed on the right hand chart at the bottom, that first column there. The far column is shared in which informs and indicates the number of responses and is a proxy for presence in the market. Oh, look at the top two players in terms of spending momentum. Now SailPoint is right there, but Auth0 combined with Okta's distribution channel will extend Okta's lead significantly in our view. And then there's Microsoft. Now just a caveat, this includes all of Microsoft's security offerings, not just identity, but it's there for context. And CyberArk as well includes this acquisition of adaptive, but also other parts of CyberArk's portfolio. So you can see some of the other names that are there, many of which you'll find in the Gartner magic quadrant for identity. And as we said, we really like this move by Okta. It combines positive market forces with lead offerings from very well-run companies that have winning DNA and passionate people. Now, to further emphasize what's happening here, take a look at this. This chart shows ETR data for Okta within SailPoint and CyberArk accounts. Out of the 230 CyberArk and SailPoint customers in the dataset, there are 81 Okta accounts. That's a 35% overlap. And the good news for Okta is that within that base of SailPoint and CyberArk accounts, Okta is shown by the net score line, that green line has a very elevated spending in momentum. And the kicker is, if you read the fine print in the right hand column, ETR correctly points out that while SailPoint and CyberArk have long been partners with Okta, at the recent Octane21 event, Okta's big customer event, The company announced that it was expanding into privileged access management, PAM, and identity governance. Hello, and welcome to co-opetition in the 2020s. Now, our current thinking is that this bodes very well for Okta and CyberArk and SailPoint. Well, they're going to have to make some counter moves to fend off the onslaught that is coming. Now, let's wrap up with what has become a tradition in our quarterly security updates. Looking at those two dimensions of net score and market share, we're going to see which companies crack the top 10 for both measures within the ETR dataset. We do this every quarter. So here in the left, we have the top 20, sorted by net score spending momentum and on the right, we sort by shared N. So it's again, top 20, which informs, shared N informs the market share metric or presence in the dataset. That red horizontal lines, those two lines on each separate the top 10 from the remaining 10 within those top 20. And our method, what we do is we assign four stars to those companies that crack the top 10 for both metrics. So again, you see Microsoft, Palo Alto Networks, Okta, CrowdStrike, and Fortinet. Fortinet by the way, didn't make it last quarter. They've kind of been in and out and on the bubble, but company is very strong, and doing quite well. Only the other four did last quarter. They were the same for last quarter. And we give two stars to those companies that make it in both categories within the top 20 but didn't make the top 10. So Cisco, Splunk, which has been steadily decelerating from a spending momentum standpoint, and Zscaler, which is just on the cusp. We really like Zscaler and the company has great momentum, but that's the methodology. That is what it is. Now you can see, we kept Carbon Black on the right most chart, it's like kind of cut off, it's number 21. Only because they're just outside looking in on net score. You see them there, they're just below on net score, number 11. And VMware's presence in the market we think, that Carbon Black is right really worth paying attention to. Okay, so we're going to close with some summary and final thoughts. Last quarter, we did a deeper dive on the SolarWinds hack, and we think the ramifications are significant. It has set the stage for a new era of escalation and adversary sophistication. Now, major change we see is a heightened awareness that when you find intruders, you'd better think very carefully about your next moves. When someone breaks into your house, if the dog barks, or if you come down with a baseball bat or other weapon, you might think the intruder is going to flee. But if the criminal badly wants what you have in your house and it's valuable enough, you might find yourself in a bloody knife fight or worse. Well, what's happening is intruders come to your company via island hopping or insider subterfuge or whatever method. And they'll live off the land stealthily using your own tools against you so that you can't find them so easily. So instead of injecting new tools in that send off an alert, they just use what you already have there. That's what's called living off the land. They'll steal sensitive data, for example, positive COVID test results when that was really, really sensitive, obviously still is, or other medical data. And when you retaliate, they will double-extort you. They'll encrypt your data and hold it for ransom, and at the same time threaten to release the sensitive information, crushing your brand in the process. So your response must be as stealthy as their intrusion, as you marshal your resources and devise an attack plan. And you face serious headwinds. Not only is this a complicated situation, there's your ongoing and acute talent shortage that you tell us about all the time. Many companies are mired in technical debt, that's an additional challenge. And then you've got to balance the running of the business while actually effecting a digital transformation. That's very, very difficult, and it's risky because the more digital you become, the more exposed you are. So this idea of zero trust, people used to call it a buzzword, it's now a mandate along with automation. Because you just can't throw labor at the problem. This is all good news for investors as cyber remains a market that's ripe for valuation increases and M&A activity, especially if you know where to look. Hopefully we've helped you squint through the maze a little bit. Okay, that's it for now. Thanks to the community for your comments and insights. Remember I publish each week on wikibon.com and siliconangle.com. These episodes, they're all available as podcasts. All you got to do is search breaking analysis podcasts, put in the headphones, listen when you're in your car, or out for your walk or run, and you can always connect on Twitter @DVellante, or email me at david.vellante@siliconangle.com. I appreciate the comments on LinkedIn and in Clubhouse, please follow me, so you're notified when we start a room and riff on these topics and others. And don't forget to check out etr.plus for all the survey data. This is Dave Vellante for The Cube Insights powered by ETR. Be well, and we'll see you next time. (light instrumental music)

Published Date : May 7 2021

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Rita Scroggin, FirstBoard.io | CUBE Conversation, August 2020


 

>> Narrator: From theCUBE studios in Palo Alto in Boston, connecting with thought leaders all around the world. This is theCUBE conversation. >> Hey, welcome back everybody. Jeff Frick here with theCUBE, we're in our Palo Alto studios, the COVID crisis continues. Luckily we've got the ability to interview guests from remote and so we're excited to have this next guest. There's a lot of activity going on around equality and gender diversity, Black Lives Matter, and it feels like it really does feel like there's kind of a step function in moving this along. And there's a lot of groups out there that are trying to take a very active role, and one of the things they're trying to do is help women get on more corporate board seats, more representation, and we're really excited to have our next guest. Who's really taking a slightly different approach, a new approach to this, and we're happy to be joined by Rita Scroggin. She is the founder of FirstBoard.io, and she's also the Practice Director, Executive Group at Triad Group. So Rita, great to see you. >> Thank you very much, Jeff, for having me, I'm super excited to be here and to share the story about FirstBoard.io, what we're doing and how hopefully that will change the world just a little bit. >> That's great. Well, the way that this came about is I was on LinkedIn, I'm on LinkedIn all the time, and all of a sudden this big picture hit my feed and a ton of familiar faces. I think that's what it is four by eight. And I see Abby Kearns, Dao Jensen, Eve Maler, Wendy Perilli, Jocelyn is in there Syamla in there. And I thought, wow, I know a bunch of these women, and I'm always happy to promote the women in theCUBE alumni. And I reached out and I think it was Wendy said, "Hey, this is... She said, "I'm a founding member of this thing called FirstBoard.io. And I (indistinct) and she said, we got to talk to Rita. So it was great to meet you. And this is a new organization. I think you said you started at the very beginning of this year. >> Yeah. >> Why? Let's get kind of to the origin story. >> Yeah. >> What gave you the idea? Why did you think that this was something that needed to be done? And what caused you to actually take the leap of faith and start FirstBoard? >> Yeah, very good question. So in the fall of 2019, I did an event in partnership with K&L Gates and it was about how to get on board, and it wasn't gender specific, but I invited a lot of women from my network, and through K&L Gates, there was a speaker on the panel, Cheryl Bolton, who is now a supporter of FirstBoard.io. And we spoke after the panel discussion, so I was the moderator, and she said, "Do you place people or women specifically, "on private company boards? I said, I do now let's have a conversation about that. So we talked some more and we kind of felt like there's really a need for companies to diversify their boards, particularly private tech companies. And so then I thought about more about the idea. I reached out to a few women in my network and I said, hey, I have this idea. I'm thinking about starting an initiative around this topic, would you be interested in being part of it? And a lot of the women who I reached out to said, I'd love the idea, I would love to get involved. So that was really the origin, then we met, we had a little sort of social get together in, I think it was early December in Palo Alto. And then we said, let's launch officially in January, which we did. So in January we had our first and only in-person meeting, the idea initially was that we would meet every quarter in person. So it would be very localized to Silicon Valley and then COVID happened and everything changed. And we are now meeting via Zoom every six to eight weeks. We have members who are in different locations, most of our members are on Silicon Valley, but we also have a member in New York, in Seattle, in Dallas, and I might forget a location, but we're a little bit more distributed right now. And so that is where we are today. >> So you've done it a little bit different. You've got this group of women, there's 32 women in that picture, the founding members. And so you're taking almost like a cohort approach, a group approach. Why that approach? What did you see that wanted you to go that way, versus doing individual searches for individual companies, looking for individual kind of board members. Why the group approach? What type of dynamic does that introduce? How do the women leverage one another inside of this structure? >> Yeah, that's a good question. That's really the idea. The idea is that we work together collaboratively and that we leverage each other's networks. We raise each other's platform. I might know 10 or 15 or whatever, decision makers let's say VCs, CEOs, but the next member might know an equal number or more or less. So what I was thinking is if we leverage each other's network, we exponentially grow our network and we exponentially grow our visibility. So our focus right now is to really raise the profile of FirstBoard.io and the profile of each member of the group. So it it's fundamentally different, 'cause we're working together, kind of almost like a company that can accelerate where if we have a success, it's everybody's success. Because it raises the profile of everybody else. >> Right. >> So that's the idea, which is different than a networking organization, where you are an unknown member. And we're trying to make this in a different way. >> Right, right. And is the goal, within all the women that have joined, the founding members for all of them to get on a board, I mean, is that all of them are >> That's the goal. qualified people to be on a proper board. >> Yeah, that is the goal, that's the idea, we may not accomplish that in the first round because this is a problem that's been going on for a long time, but we're getting close to our first board placement. So that's I think initial great success. And we're working on a number of initiatives right now to raise the profile. We're doing a video interview with all our supporters. We are creating a campaign, how to reach out to CEOs and VCs. So we're working on a number of things right now behind the background to really target our audience, and our audience is specific to the tech world. So we're focusing really on private tech companies and we're focusing on our decision makers within those organizations. So whether it's the investor, the private equity, growth equity, or venture capital community, or the CEO or other board members for that matter, who may be aware that there's an opening and we're trying to tap into those as well. >> Right, right. So you've mentioned Silicon Valley, VCs and private equity a couple of times. So is the focus more in kind of that ecosystem that we're familiar with here in Silicon Valley with more private, kind of private and growth opportunities, or are you also just fully looking for large, regular public companies as well? >> We wouldn't turn down a public company opportunity, but none of our members have been on a board so far. And I think it's probably more realistic that, the first board position might be at a private tech company where the operating experience is particularly valuable. So that's our primary focus in terms of reaching out of the old But if a public company would come our way and say, we absolutely would love to talk to some of your members, of course we wouldn't turn that down. >> Jeff: Right. >> But actively we are going after private tech companies, and they can be located anywhere, so it's not specific this to Silicon Valley, of course a lot of tech companies are clustered there or here, but it could also be company in New York, or Boston, or wherever, but the focus is really on tech versus a broader focus of any kind of company. >> Right, right. So when you're working with these women who've never been on a board, what do you find is kind of the biggest gap that they need to fill, whether that's a real gap or perceived gap in their either skillsets or experience or whatever, to kind of make the jump and get into one of these board seats. Is it in any particular skill, any particular kind of point of view, what are the types of things that you do as a group to help them be better received, I guess, for the opportunities? >> Yeah. What we don't do is we don't really a training program or prep here. There are other organizations who do that, I think we do a very, very good job. Some of our members are part of other organizations as well. So what we're thinking more is the company oftentimes has, in a certain growth stage, has a gap in some form. And in looking at board opportunities, I think it's important to identify where's that gap, maybe it's go to market, or maybe it is a certain technical expertise, and match them up with the experience of our founding members. So we don't have a program to prepare women, we're more focused on... Okay, we're assuming you're prepared, that might be various degrees, and we're just trying to match kind of the operating expertise to the gap on a fully independent board member at any given company. >> Right, right I think we talked before we turned on the cameras, the three things you said you focus on really is, is operational expertise, skill experience, as well as domain expertise. >> Yeah. >> And so you're really trying to kind of map against a gap that the company has against a skillset that one of the members has. >> Yeah. So far I've sort of facilitated three different board opportunities and two of them, what they had in common, that the company was looking for somebody who really had domain expertise with the audience they were looking at, and who understood the buyer, and who had deep expertise in what to market strategies, developing them. So that's one example, right. And the other company, the third one was looking for somebody who had connections in the space who really understood that particular domain. And so it all depends, and I think it also depends on what stage the company's in. And I think the further along the company is, the more it's about governance and regulations. And earlier on, it's really filling a certain gap on the leadership team. >> Right. >> In the private equity world is also very interesting to us because oftentimes there's a timeline and there are certain growth objectives the company wants to reach. And that's a great opportunity, I think, for FirstBoard to bring in a founding member with that particular operating expertise. >> Right, right. So I'm curious, that's a great segue into kind of the customer side, if you will, the people that are looking for board members. Have you seen over the last several months or years, I'll open it up, kind of a shift in terms of people a, just kind of accepting that there are going to be more women and people of color on the board, but also more of kind of an active search and a more kind of progressive goal to make sure that they do increase the diversity on their boards, whether that be for women or people of color or whatever, just to bring more diversity. Have you seen a shift in your customer base, in terms of they're really focused on prioritization on that? >> Well, I think it's certainly on people's mind and I think now more so than ever with the recent changes and sort of uprising of Black Lives Matter, but I wouldn't say that has really transferred over into real meaningful diversity on boards. I think we still have a long, long way to go, and there's an organization, Him For Her, and I think it was the Calyx Management Institute, they did a study last year and they found that privately, heavily funded companies, 60% of those don't have a single woman on the board. And I think women in general held about 7% of board seats at these companies. So I think there's still a long way to go, but I think it's very important that in the future, a larger proportion of the population is reflected in the boards. Right? So whether it's women, women of color, people of color, so everybody should be part of the leadership team on the board level and on the leadership level. And I think that has become certainly more of a topic, I think, especially for large companies. And I think startups are now recognizing that it's important for them too, especially if they want to be perceived as a company, which has fair and equal values. >> Right. Right. So given that kind of landscape, if you will, what are kind of the expectations that you have with this founding member group? And I presume there'll be other groups in the future once these people all find a great board seat and are doing their thing, kind of, is it a really tough road ahead? Do you see that it's really not that tough on maybe in the macro level, but on the micro level there are some real opportunities, how are you as a group of 32 founding members trying to take this Hill, if you will, against pretty tough odds actually. >> But I think we're going to take it one step at a time. We already did a press release, we have a website, we have some visibility on LinkedIn and we already have been able to curate three different board conversations. So I think step by step, I think we will become more visible. I think we will be more known. We will have more opportunities to introduce founding members, this current cohort and future cohorts. And through that, I think we will make progress. So I'm very optimistic that we can make a difference, that we can get more women on boards. And once the founding members have joined a board, the plan is to launch a group where basically we create a peer group, which will then mentor and support the next cohort. And we also have an amazing group of supporters and partners already. We have Steve Singh from Madrona Ventures. We have Rohini from NGP Capital, and we're always looking for more partners and supporters. I'm not going list everybody right now, but I'm very proud about that we have partners and supporters who bought into the mission and who are helping us accomplish the mission. So I feel very optimistic that we will be able to move the needle. >> Jeff: Yeah. >> It might be at slower pace, but it was still the making a difference. >> Right. Right. Well, the hundredth anniversary of women getting the vote is coming up here in a couple of weeks. Right. And that took a long time to get done, So this stuff it does not happen easily. It does not happen overnight. But I would think certainly too with the increasing number of women in VC roles, as partners, and are also getting on board seats that hopefully that the things are starting to fall in the right direction. And hopefully with each progressive placement is a little bit easier than the one before. So Rita it's great to meet you, everyone I talked to you about you is so excited about the work that you're doing and what you're doing with FirstBoard. >> Thank you. >> I want to give you kind of the last word before we sign off, how should people learn more? How can people support the cause? How should people get involved, so that they can move the needle. >> That's great. Thank you. Get in touch with us on, if you go to the website FirstBoard.io, there is a way to partner with us, there's a link to partner with us, there's a link if you are interested in joining the future cohort. Please contact me and I will respond. And we would love to talk to companies, who are thinking about diversifying their board, we would love to talk to VCs for whom this is important. So please get in touch, and we'll figure out how to change the world together. >> Right And, oh by the way, most studies show you get better business outcomes, right. With diversity of opinion, diversity of points of view. So it's not only the right thing to do, it's also very good business. >> And I think the next decade we are ready for change. I think the society, I think is ready for change. And I think how companies run and are operated, I think people are ready for a change too. So I think the timing is really, really right. And I think we can make it happen. >> Great. Well, Rita, thank you again for taking a few minutes >> Thank you >> and telling your story and joining us on theCUBE. >> Thank you very much. It was pressure of Jeff and I look forward to talk again. >> Yeah. Maybe in person after we get through all this COVID madness. >> Maybe in person, yeah. >> All right. Well, thanks again, Rita. >> Rita: Thank you very much. >> All right She's Rita, I'm Jeff. You're watching theCUBE. Thanks for watching. We'll see you next time. (soft music)

Published Date : Aug 11 2020

SUMMARY :

leaders all around the world. and one of the things they're trying to do and how hopefully that and all of a sudden this of to the origin story. And a lot of the women in that picture, the founding members. and the profile of each So that's the idea, And is the goal, within all That's the goal. behind the background to So is the focus more in in terms of reaching out of the old and they can be located anywhere, kind of the biggest gap kind of the operating expertise to the gap the three things you said that the company has against a skillset that the company was looking for somebody In the private equity world kind of the customer side, And I think women in general but on the micro level there the plan is to launch a group but it was still the making a difference. that hopefully that the kind of the last word And we would love to talk to companies, So it's not only the right thing to do, And I think we can make it happen. Well, Rita, thank you again and telling your story I look forward to talk again. Maybe in person after we get through All right. We'll see you next time.

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David Pottruck, Red Eagle Ventures | CUBE Conversation, July 2020


 

>> Narrator: From theCUBE studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a CUBE conversation. >> Hey welcome back everybody, Jeff Frick here with theCUBE we're in our Palo Alto studio, it's still 2020, we're still gettin' through the COVID crisis and we're still reaching out to our community really to talk to leaders who have lead through difficult times, led through transitions, and really go out to the experts and get some advice from people who have been around the block a few times, and I'm really, really excited to have one of my all time favorite business executives joining us, I haven't talked to him in years and years and almost decades, David Pottruck is joining us, he is formerly the CEO of Schwab, how he kind of made his name, now he's an author, he's teaching at the Wharton School, he's a New York Times best selling author and he's also the chairman of Red Eagle Ventures, David, great to see you. >> Thanks, Jeff, it's good to be with you today. >> Absolutely, so before we get in, just to check in, how are you doing, how are you gettin' through 2020, I can't believe we're already on the backside of this crazy year. >> Well, it's been a pretty challenging year as you know, and we've seen companies learn to operate in a virtual world. Zoom has been one of the huge beneficiaries, but technology companies in general, the whole FAANG group of Facebook, Amazon, Netflix and such, they've all benefited from people getting more virtual, and one of the non profits I'm involved with sends out videos to schools on social and emotional learning and that's seen a big uptick. So, the world is changing, and changing in very substantial ways, and I don't think we'll ever go back to the way it was in total, we will go back to having face to face meetings, of course, but I do think that operating virtually and doing more things remotely, remote business meetings over zoom are going to be a fixed part of the future, >> Right, right. >> At least in my opinion. >> So, the reason I wanted to reach out to you is you've managed through some crazy transitions and some crazy disruptions back in the day and for a lot of the young people that don't remember, there was a time before we did everything online. There was a time where you had a broker and you called him on the phone and you paid a pretty big price based on a percentage of the transactions. You were at Schwab in the late 90s when this new thing called the internet came along, and these new things called internet only businesses to compete with you, I wonder if you can kind of take us back as you started to see some of these new kinds of threats, coming not necessarily from people that you recognize from up and down the street, but people who are coming over horizons that you've never ever seen before. And how did you start to get a feel for hmm, the landscapes a changin'. >> You know it's really funny to look back that there actually was a day when something called the internet didn't exist. And, there was no connectivity, there was no internet. We were, of course, at that time a telephone based brokerage firm, what used to be called discount brokers. We don't use that phrase very much anymore at Schwab, but, we were a telephone based discount broker, and the internet popped up and started becoming commercialized, and some online only brokerage firms popped up. And these firms didn't have call centers, they didn't have branch offices, if you wanted to do a trade you did it over your computer, online, and the pricing was dramatically less. To give you some idea, to buy 100 shares of IBM, Merrill Lynch would have charged you $250, for that one trade, Schwab would have charged you $80 and E-Trade would have charged you $25. So, we were much cheaper than Merrill Lynch, but E-Trade was much cheaper than us. So, we were, at the time, we were worried about is there enough security on the internet, can we do trades. We have a reputation to protect, a brand new company they don't have a reputation to protect, we have customer security, we have a reputation to protect. Well, we started doing online trades, and the way we did it was we gave all of our customers a 20% discount on our normal pricing, so instead of charging 80-something dollars, you paid something like $60. So, it was a nice discount, customers liked it, they were doing online trades, and we're seeing that is just taking off, it's getting huge, and we're getting great press, the analysts love it, Wall Street loves it, we're a public company and it's going great, but of course at the same time I'm getting, a basket full of letters and emails from our customers saying "why can't you do trades for $25 like E-Trade? Why are they able to do an online trade for $25 and you're charging $65? I thought you stood for value, I thought you guys wanted to be the best value for the money." So, I'm in this dilemma where Wall Street doesn't see these letters, they don't get reported, I see them, and there dozens and then hundreds, and then thousands. >> Wow. >> We had millions of customers, so to get a thousand letters or emails in a month that's very possible. And so I go to Chuck with this and I said you know, I think we need to make a change because no great company was built on the back of unhappy customers. >> Right, right. But you know, it's so funny, not funny, I'm sure it was a huge challenge in the moment, but you know, Clayton Christensen's another one of my favorite business leaders and why I like him so much, and rest in peace he passed earlier this year, is his very simple statement in "The Innovator's Dilemma" that smart people making sound business decisions based on their customer feedback will always miss discontinuous change. You were right in the middle of this thing and you had to get discontinuous change and it's funny, you've mentioned quite a bit in some of your other conversations about looking for faint signals, well this was not a faint signal, this was pretty much, sounds like came up and banged you over the head. So, how do you make and convince the rest of the people of the team that this is kind of a short-term pain but it's a long-term gain, really thinking about this long-term relationship with our customers, even though it's going to cost us on a per transaction basis in the short-term. >> Well, I had our financial staff run some models, and show me what would be the impact if we reduced our pricing from 60 something dollars a trade to $29 a trade, and the assumption of more and more trades moving to the internet. We also had a model into that the fact that people trade a little more when prices go down, costs go down cause I don't have the cost of someone answering the telephone, so there were some benefits, and I had to run the math to understand how long would it take us to go through the trough to get to the other side. A big important part of this is modeling the numbers. You don't just make this decision as a public company and just hope for the best >> Jeff: Right. >> You need to model it out, you need to run math and say how long will it take, what do we have to assume, what do we need to do, what costs do we need to cut, how are we going to protect ourselves as best as we can? And we knew that the math said that our profitability will go down 25% when we make this change of internet pricing, and we expected that Wall Street would be so upset, because they didn't see this coming, no analyst saw this coming cause they don't know about complaint letters I'm getting, so, analysts would be upset and the stock would go down 40%, going to your board and telling them you want approval for a 25% reduction in profits and a 40% reduction in your stock price is not what you want to do as a CEO, you don't want to go to your board with that and when they ask you, well how sure are you that we're going to climb out of this, you say it's going to take 18 months, what if it takes three years, you know, I was, I didn't see the choice we had, honestly, in my heart, you don't build a great company with an increasing number of unhappy customers. I didn't think we had a choice, and Clayton Christensen was one of the consultants that I used to help me think all this through because it was really hard to make this change, Jeff, because we were doing so well. >> Right. >> Ostensibly, we were killing it. >> Right, so it's interesting, I wonder if you could contrast it to what's happening say now with COVID, right, it was this, didn't sneak up on anyone, it was a really kind of a light switch moment in mid-March where suddenly everyone has to work from home, all your digital transformation initiatives are now put on fast forward, but we still have this situation where there's a variety of potential outcomes and timing that's really hard to gauge, so when you're thinking about managing through change within perfect information and you almost have kind of will we go back to normal, will we stay where we are or some spectrum in between, how do you help people think about how they should come up with contingency plans and think about managing through a number of options with imperfect information and really kind of no clear line, you said you had an 18 month ROI that the analytics point to, we're not really sure how long this thing is going to go and what it's going to look like when we get to the other side. >> Well, I think there's two issues there, one of them is how we get through this pandemic period. Until we get to, there's three things we need, we need inexpensive testing that is not done by a professional that we can do at home to see if we're safe. That's number one. Number two, we need a treatment that helps us get through this and get to the other side without dying, we need the fatality rate to even drop further. And number three we need a vaccine. So those are the three things that we need, that the world is working on all three of those, and my guess is that in the first half of 2021 we will have all three of those, we'll have all three of those and this will be a thing, basically, a thing of the past. >> Jeff: Right. >> So, but I don't think the world goes back, to exactly the way it was. People have learned they can have very effective meetings without everybody flying to Chicago, or New York, or Las Angeles, they can do it over Zoom, that doesn't mean meetings go away, but I think they're going to go down in numbers and more online things are going to happen. More people are going to be working from home at least part of the week. It's going to be different. >> Yeah. >> Those CEO's who sit in a somewhat of an ivory tower and get numbers fed to them from their financial staff, and they're not out talking to customers directly, people look at that as anecdotal information, I think it's more important than that, I think you need to see the passion behind the voice and the eyeballs of some of your best customers to understand what's going on with them, and a lot of CEO's don't actually do that. >> Right. You've made a really interesting comment in another interview that you did earlier, and you talked about the high gain questions. And one of the challenges of all CEO's is nobody wants to be the one that tells his CEO bad news, whether that be someone on your staff, whether that be some lower level person who's on the front lines and really knows there's some broken things, or whether it's a good customer as you said and kind of a social setting, how you doin', oh we love you, blah blah blah. But as a CEO you really have stressed that that is really some important hard to find, and hard to filter information up to the executive suite, so what were some of the tips and tricks you used to make sure that people either A. weren't afraid to tell you bad news, and B. that you could kind of go out and sniff it out a little bit more creatively than just kind of waiting for it to come through in the weekly reports. >> Well, obviously, you know, I think all kinds of executives get out and they talk to their customers on a regular basis, they're out and they're talking to them, the problem with those kind of discussions are no one wants to be disrespectful, people want to be nice in those meetings by and large, and you ask questions "how are we doing" "oh you guys are doing great", meanwhile the guy who tells you you're doing great is also looking at some newer technology that might replace you. (laughs) So that kind of question doesn't get you very far. So what we used to do, to be quite specific, is that we used to do a monthly luncheon where I had 12 of my mostly top executives but some people a level or two down, 12 Schwab people with 24 customers. And so they were tables of six, two of us, four customers, and we had a theme that we would talk through and the themes were always around things of, if you had to pick out three things we don't do well, what would they be? Give the customer permission to be comfortable being critical. What are the three things that you've heard about our customers, our competitors doing, that are better than us? What are the things that we need to change to make you even more delighted? You need to ask those kinds of high gain questions where there's no polite answer, the customer is permitted and given the opportunity to answer in a truthful and critical fashion. >> That's a great lesson, as you said give them permission and give them the format and the forum to say some of those things so that you get some of that information. Another great leadership principle that you shared many times, I want to dig into a little bit is kind of motivation verses inspiration. And that those are often confused, but very different concepts in the way that you lead people. I wonder if you can dig in a little bit on your philosophy on those two things. >> Sure, you know it's funny, those terms motivation and inspiration are used almost interchangeably as if they're the same thing. And they're not. Motivation is fundamental in business, and it's the exchange of behaviors for rewards. I was a psychology major in college, this was one of the things we learned about the exchange of behaviors for rewards and that's motivation. Inspiration on the other hand, is the effort to make people want to do something for, not for rewards that are tangible, but to be part of something great. We want you to be part of a movement, we want you to be part of something special, something that's going to change the world for the better and trying to get your employees to buy into this notion that we are on a mission and that mission is to make the world a somewhat better place, it doesn't mean we don't make money, of course we make money, but we're also out for more than a financial bottom line, we're out for a bottom line that's great for customers and maybe pretty great for employees as well. >> So it's interesting, cause you've seen 'em right, you've been in finance for ever, it's always about the shareholders, you've talked about the stock price a number of times in terms of a measure, but it seems more purposed led or purpose forward organizations now are more appealing to the younger generation, I think the search for a little bit more meaning in our day to day job and what that company is all about seems to have elevated over the last several years and taken a higher role in what they used to call triple line accounting, is it not only your shareholders who always are at the top of the list and have been traditionally, but your customers, your employee, and more and more your community and even the environment. Have you seen the swing towards, it's not just about shareholder value? >> Well, not on Wall Street. (laughs) I think, Wall Street is about money, and the people who go to work on Wall Street, and the way Wall Street operates, it's measured in dollars and cents and share price and profits and distributions to private equity partners and so forth, it's a numbers game and it is a profit game on Wall Street, we should be honest about that, it is what it is. >> Jeff: Sure. >> And, I have yet to see the Wall Street firm that is talking about triple bottom lines cause that just doesn't happen very much on Wall Street, it doesn't happen from my perspective, it almost doesn't happen at all. But there are other companies where they do talk about a more triple bottom line, and I think as a leader if you want to be that kind of company and you want to be that kind of leader you have to be comfortable talking about that, and not feel embarrassed by it, not feel that oh, that's too airy fairy, that's too goody two shoes. If you really believe that our goal is to have a triple bottom line, profitability, great for employees, and great for customers and the world at large, then as a leader you need to talk about that. You need to be willing to stand up and have those kinds of conversations and let yourself be challenged by perhaps the press, employees, shareholders, who think that that's not a good strategy. I believe that in many cases that's a great strategy because on a long-term basis you don't want every employee in your company, and all of your senior executives to basically be up for sale, that if a bigger job comes in with a bigger compensation, they're out the door. You're looking for loyalty, you're looking for buy in, for participation, for wanting to give every bit of themselves for the mission of the company. And as the CEO, if you want to take that path, you got to be willing to put yourself out there and talk about it and suffer the slings and arrows from those who don't believe that that's the best path for the company. >> Right, right. Well and that's another thing that you've talked about quite often, is really that the company feeds off the passion of the CEO, and the CEO has to have that passion because they're lookin', they're watchin', they're lookin' at your moves, they're lookin' at what you say, they're lookin' at your body language, they're lookin' at everything that you do. And I think within the context of these transitions and these difficult times, you have another great line that you've used a number of times, which is: "You need to have a perception of momentum." I love that line, so everyone needs to think that we're on the right path, we're not there yet, I feel it, he looks like he feels it, he looks like he's confident, so now I'm confident and I'm going to jump in and help be part of this change process. You've seen that time and time. >> Well, momentum is a tricky thing, you can have momentum and not have the perception of momentum. Because if you're doing a turn around, what often happens is in the early stages of the turn around, the numbers start to change but they're small, and you really haven't seen, it's not as steep. The turn around doesn't go steep, the turn around goes and builds slowly. And, what you need to be measuring in the beginning, are kind of the inputs and behaviors rather than the outputs, sales and profits. Those take longer. But you need to build belief, you need to build buy in, because it can take a long time before things start getting better and you don't want your best people to wonder whether this is the right move, should I be looking for another job, so, you have to build the perception of momentum even as you're building the reality of momentum. >> Right, right. So another thing we cover a lot of tech conferences, obviously, Cloud and AI, machine learning are hot things. But, you know, it always goes back to the big three. It's the technology, okay, but it's also people, and more importantly I think that gets left out is process. So, when you're thinking about, you know you're management is, and again, especially through a transition or a difficult time or some unknown and choppy waters, how do you think about those three, prioritizing those three and organizing those three between people, process and technology? >> Okay, well, you know always looking for technology that can be implemented to give you productivity, better customer service, you need to be monitoring what you're competitors are doing, and be looking out, sometimes at the bleeding edge, where you don't need to implement those kinds of changes right away, but you need to know where you want to go down the road, so you have some sense of that. As far as process goes, your processes are both a strength and a weakness because the strength of how well you run your processes today is also how hard they're going to be to change tomorrow. You know, companies are built for predictability, reliability, risk minimization, and all of your processes are built for those things. But those are also the things that are the opposite of big breakthrough changes. So you need to be thinking about, all right, are we strengthening our processes but also, if we have a change coming that's going to require a change of some of those processes, how is that going to get in our way and how are we going to get past that? >> Jeff: Right. >> I've left people for the last because to me that's the heart and soul of a successful executive. One person never gets everything done, it's all about the quality of your team. You've got to be a recruiter, you've got to be always on the look out for new talent that can help your company, and you've got to be thinking about how you're going to recruit that talent. You have to be a magnet for talent. When I sit on boards and I talk to the CEOs, I ask them, what are you doing to be a magnet for talent? What does that mean? What are you doing for great people to want to work for you? For you, and your company, what are you doing, how are you reinvesting in people, how are you putting time and energy in their professional development, in their growth? How are you getting to know them? How are you understanding their ambitions, their hopes and desires for the future? How much time and effort do you spend on that? And that's all part of having people not leave, everyone, in a way you can look at the world and think everyone is for sale. But you want people that are not for sale, that are committed to you and committed to the mission and in today's world where everything seems so fluid, I know my ideas about this probably seem very old and perhaps out of date, but I still believe in them with all my heart, that you want people that are committed to you and what we are accomplishing together. And you have to be reinforcing that with your words, and even more importantly with your actions. >> Yeah, I think it goes back to your inspiration, people are much more motivated by inspiration than just collecting a paycheck or getting a compensation back for what they're doing, which is a great segue to the last topic I wanted to cover with you, and I remember this, we had dinner, I think it was 1996 at the Wharton's Zweig Series, and you were such a phenomenal speaker, and I remember asking you the question and I remember your answer, and I've repeated it ad nauseam for the last 20 years. I said, "David, you're such a great speaker, why, how?" And you were so matter of fact in that you just said "hey, it's an important part of my job, I treat it as a skill, I hired a coach, I practiced like I would do any other skill", and why that's such a powerful story is you clearly are in a position of power, you could clearly have a crazy ego that got in the way of such a matter of fact accomplishment of these tasks and all the PR people I talk to and they hear this story "oh my gosh, we got to get him talking to my executives" because so many people let ego get in the way of what is really an important task for a CEO and a leader which is communication and you recognize that early on and really went after it to make sure that you were very good at this very important task. >> Well, what happened to me, I got lucky, I got lucky. When I got promoted to be the CEO of Schwab, I knew I was going to have to do a lot more public speaking and I already thought I was pretty good at being a public speaker, but I thought I needed to fine tune my messaging, I needed to get it better. So, I looked around and I got some referrals and I hired a guy that I thought was going to be a speech writer for me, that would help craft the message. And, we had our first meeting, and we're talking about an upcoming speech and he says to me things like, "Well, Dave, I want to know more about your life. Tell me how you grew up, tell me what you're proudest moments were, I want to learn about you." And I said to him, "Terry, I'm not looking for a biographer, I want a speech writer, I need a guy that can help me craft my message." And he said, "Well, Dave, that's not how I do things. I need to know who you are, I need to know what your passions are and where they come from so that we can give a message that has more than just words it has meaning, it has your passion built into it, that's what we need to do." And that's what Terry taught me, was that it's not just the words, it's also the passion, energy, and meaning and connection behind the words. And I want to mention one other thing that I think is very important. When people talk about being really good communicators, they often talk about speaking. They don't focus on listening. And listening is a tremendously important skill. So for example, you give a speech, you're the CEO or Senior Executive, you give a speech, do you stay there and do you do a Q+A session? The Q+A session can even be more important than the speech sometimes, because all the employees know that the speech is something that was pre-arranged, it's not on the cuff, it's something that's been thought about and prepared. But the questions and answers are authentic and in the moment. People are clamoring for authentic leadership. That Q+A session, where you're listening for the question and maybe the question behind the question. So you're not just trying to get through them as fast as you can, but you're trying to really answer and listen for the question and the question behind the question. And then answer those from the heart with passion, and that's how you will score the most points with your audience. >> That's great. And then who knows what comes from it, in getting ready for this I came across your blog post talking about Gopi Kallayil a mutual friend at Wharton who reached out to you after that same dinner, and you were happy enough, or you were kind enough to respond and grow a friendship and a relationship that again is lasted for decades. So that's such an important message to listen, as somebody said right, "God gave you two ears and one mouth should try to use them in that ratio." (laughs) Well David, thank you so much for taking some time, again I think these are really trying times in leadership, I think it's really an opportunity for great leaders to shine and those that don't there's really no place to hide. So I really appreciate you sharing your insight and taking a few minutes with us. >> Thanks, Jeff, I hope all the people that follow you and listen to your broadcasts learn something today and come away with some benefit from this time we've spent together. >> Undoubtedly, undoubtedly. Well, thanks again. All right, he's Dave Pottruck, I'm Jeff Frick, you're watching theCUBE, thanks for watching and we'll see you next time. (upbeat music)

Published Date : Jul 8 2020

SUMMARY :

leaders all around the world, and really go out to the experts good to be with you today. how are you doing, how are and one of the non and for a lot of the young and the way we did it was and I said you know, I and you had to get discontinuous change and I had to run the math to understand and the stock would go down and you almost have kind of and my guess is that but I think they're going to go down and get numbers fed to them and B. that you could kind and you ask questions "how are we doing" the way that you lead people. and that mission is to make the world and even the environment. and the people who go and I think as a leader if you want and the CEO has to have that passion and you really haven't seen, and more importantly I think to know where you want that are committed to you and all the PR people I talk to I need to know who you are, and you were happy enough, and listen to your broadcasts we'll see you next time.

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Ohad Maislish, Ed Sim & Guy Podjarny | CUBE Conversation, June 2020


 

>> Narrator: From theCUBE Studios in Palo Alto in Boston, connecting with thought leaders all around the world, this is a CUBE Conversation. >> Hi, I'm Stuart Miniman and welcome to this CUBE Conversation. I'm in our Boston area studio and one of the things we always love to do is talk to startups and really find out they're usually on the leading edge of helping customers, new technologies, conquering challenges. And to that point, we have the co-founder and CEO of env0, that is, Ohad Maislish and we brought along with him he's got two of his investors, one of his advisors. So sitting next to Maish, we have Ed Sim, who's the founder and managing partner of Boldstart Ventures and sitting next to him is Guy Podjarny, who is the founder of Snyk. So now, you know is the acronym for Snyk and if you didn't know that, I know I'd heard about the company a couple years before that and my understanding is, Guy your the ones that connected Ohad with Ed who was the first investor. So Guy let's talk to Ohad in a second, but how the conversation started? And what what piqued your interest about what is now env0? >> Yeah, I think it started with people. I mean, I think fundamentally when you think about technology and think about startups, it needs to be an interesting market, it needs to be a good idea, but it really, first and foremost is about the people. So I've I've known Ohad from actually some work that he's done at Snyk earlier on, and was really impressed with his sharpness, his technical chops, and a lot of times the bias for feedback. And then when he presented the idea to me around kind of making Infrastructure as Code easy, and I don't want to sort of steal his thunder, talking about it and about kind of engaging with developers for it, a thought that literally resonated with me, I think, we'll probably dig into it some more. But in we live in a world in which more and more activities, more and more decisions, and really more effort is rolled on to developers. So, there's a constant need for great solutions that make on one hand make it easy for developers to embrace these solutions, on the other hand, still kind of allow the right kind of governance and controls. And I felt like Infrastructure as Code was like a great space for that, where we asked developers to do more, there's a ton of value in developers doing more around controlling these Infrastructure decisions, but it's just too hard today. So, anyways, I kind of liked the skills, I liked the idea. And I pulled in Ed, who I felt was kind of natural to kind of help introduce these experiences with other startups that share a similar philosophy to kind of help make this happen. >> Awesome, thank you Guys. So Ohad, let's let's throw it to you. Give us a little bit about your background, your team, Infrastructure as Code is not a new term. So I guess would love you to kind of weave into it. You know why now? Is it becoming more real in why your solution is positioned to help the enterprise? >> Awesome, first of all, thank you for having me. It's really exciting and again thank you for the opportunity. Regarding your question, so my background is technical. I was maybe still am a geek started University at a young age at the age of 14 in Palo Alto High School. And started my career in non technical roles very early. I have now like 21 years of experience, this is my second startup and third company, as I mentioned, my previous company is services company, provided services for Snyk and we became friends and later on partners, investors, and so on. And, we we've seen huge shift, we call the Infrastructure as Code the third data center revolution. We look at the first one being virtualization about 20 years ago led by VMware and then ZenSourcer. The second obviously, is the public cloud when companies started clicking buttons in order to get those compute resources but now nobody is clicking those buttons anymore. And instead writing, maintaining and executing that code, that Infrastructure as Code and as the Guy mentioned, it made it much more relevant for developers to influence the Infrastructure decisions and not just the app decisions. With that many challenges and opportunities around Infrastructure as Code management and automation, and that's where we focus. >> All right, so Ed I'm sure like me, you've seen a number of companies, try to climb this mountain and fall down and crash so I feel like five years ago, I would talk to a company and they say, oh, we're going to help, really help the enterprise enable developers for networking for storage, for security or anything like that. And it was like, oh, okay, good luck with that. And they just kind of crashed and burned or got acquired or did something like that. So, I feel like from our viewpoint we've seen for a long time that growth of developers and how important that is, but that gap between the enterprise and the developers feels like we're getting there. So, it gets similar what I asked Ohad why now, why this group, why the investment from you? >> Yeah, so I'll echo Guy's comment about the people. So, first and foremost, I was fortunate enough to invest in Guy back in his prior company before he started Snyk and then invested in Snyk. And there are lots of elements of env0 that remind me of Snyk the idea, for example, that developers are doing more, and that security is no longer a separate piece of developing, it's now embedded kind of in what developers and teams are doing. And I felt like the opportunity was still there for Infrastructure as Code. How do you make developers more productive, but provide that control plan or governance that's centralized so that environments can easily be reproduced. And the thing that got me so excited, was the idea that Ohad was going to tie kind of cloud costs from a proactive basis versus a reactive basis. Meaning that once we know that your environments are up and running, you could actually automatically tag it and tie the environment to the actual application. And to me, tying the business piece to the development piece was a huge, huge opportunity that hasn't been tapped yet. And so there are lots of elements of both Snyk and env0 and we're super excited to be invested in both. >> Alright, so Ohad maybe just step back for a second, give us some of the speeds and feeds we read your blog post 3.3 million dollars of the early investment, how many people you have, what is the stage of the product customer acquisition and the like? >> Sure, so we just launched our public beta and announced the funding couple of months ago led by Boldstart and another VC in Israel named Grove, and then angel investors Guy is the greatest investor among those and so we have some others as well. And now we have like 10 employees nine in Israel, one in New York City, I'm relocating after this all pandemic thing will get better. I'm moving to the Bay Area as soon as possible. That's more or less the status. And as I've mentioned, we just launched our public beta. So we have our first few design partners and early like private beta customers now starting to grow more. >> Yeah, and how would you characterize, what is the relationship between what you're doing in the public clouds. We understand, in the early days, it was like, Oh, well, cloud is going to be easy, it's going to just be enable it, it has been a wonderful tool set for developers. But simple is definitely not, I think anyone would describe the current state of environments. So, help it help us give it a little bit of what you're seeing there. And how you deal with like some very large players in ecosystem. >> Our customers are the same as the cloud vendors customers. The cloud vendors provide great value with the technical aspect with Infrastructure. But once you want to manage your organization, you want to empower your developers, you want to shift left some decisions, APM, did shift left for a performance, Snyk is doing great shift left for security. I believe that we are doing similar things to the cost. And you in the cloud vendors are in charge of you being able to do some technical orchestration. But when do you need to tear down those resources? When do you understand that there is a problematic resource or environment and what exactly made it? What is the association, how you can prevent from (mumbles) deployments from even happening at first. So all of those management information and insight ties back to your business logic and processes that's where we fit. >> I think there's actually a lot of analogy if I can chime in, on maybe an ownership aspect that happens in cloud. So we talk about the cloud and oftentimes cloud is interpreted as the technical aspect of it. So the fact that it allows you to do a bunch of things in the clouds and sort of renting someone else's hardware, and then automating a lot of it. But what cloud also does and that definitely represents what we're doing security and I think applies here, is that it moves a lot of things that used to be IT responsibility being a part of the application. So a lot of decisions, including ones really security, and including ones related cost around anywhere from provisioning of servers to, network access, to when you burst out, and to the balancing of business value to the cost involved or the risk involved. Those are no longer done by a central IT organizations, but rather, they're being done by developers day in and day out. And so I think that's really where the analogy really works with cloud is, it's not so much, like clearly there's an aspect of that that is the the technical piece of tracking how much does it cost in the on demand surrounding of cloud, but there's a lot of the ownership change, or the fact that the decisions that impact that are done by developers, and they're not yet well equipped to have the insights, to have the tools, to make the right decisions with a press of button. >> Thank you Guy and absolutely, 'cause cloud is just one of the platforms you're living on, you know well from Snyk that integration between what's happening in the platform, where open source fits into it, the various parts of the organization that are there. So, you've got some good background, I'm sure, helps you're an advisor to Ohad there to helps pull through a little bit of some of those challenges. Yeah, I mean, Ed I'd love to hear just in general your viewpoint on how startups are doing at monetizing things in the era of... You've got the massive players like Amazon and Microsoft out there. >> Look, the enterprise pain is higher than ever right now, every fortune 500 is a tech company right now and they need engineers, and they're hiring engineers. In fact, many of the largest fortune 500 have more engineers than some of the tech companies. And developer productivity is number one, front and center. And if you talk to CIOs, we just hosted a panel with the CIO of Guardian Life and the CTO of Priceline. They're all looking at how do I kind of automate my tool chain? How do I get things done faster? How do I do things more scalable? And then how do I coordinate processes amongst teams. As Guy hit upon and Ohad as well, not just security, there's product design being embedded with developers as product management being embedded with developers. There's finance now, FinOps. If you're going to spend more and more in the cloud, how do you actually control that proactively before things happen versus after or months after that happens? So I think this is going to be a huge, huge opportunity on the FinOps side. And, the final thing I would say is that winning the hearts and minds of developers to win the enterprise is a tried and trued model, and I think it's going to be even more important as we move forward in the next few years, to be honest with you. >> All right, so Ohad you know I think Ed talked about those hearts and minds of developers absolutely critical. When you look at the tooling landscape out there, the challenge of course, is there's so many tools out there, that there's platform battles, there's developers that find certain things that they love, and then there's, oh, wait, can I have a general purpose solution that can help. You talk about this being the third wave, how does this kind of tie into or potentially replace some of the last generation of automation tools. How do you see yourself getting into the accounts and growing your developer base? >> I think, I have a very simple answer, because, now enterprises have two options. Either they go with productivity self-service, or they go with governance, but they cannot have both. So if it's the smaller or they have less risks, so they go with the productivity and they take those risks, take the extra costs, take that potential damage that can happen. But more we see the case of I cannot allow myself this mess, so I have to block this velocity. I have to block those developers, they cannot just orchestrate cloud resources as they wish they have to open tickets, they have to go through some manual process of approval or we see more and more developers that understand there is a challenge they built in-house env0 of self-service combined with governance solution, and they always struggle doing it well, because it's not their core business. So once you see the opportunity of a more and more customers doing a lot of investment in in-house solution that do the same thing, probably a good idea to do it, as a separate product. And also the fact that we have the visibility of different customers, we can be very early but for later on adds pattern recognition, and notice what makes sense, what is problematic and give those insights and more business logic back to the customers which is impossible for them to do if they're only isolated on their cases. So as providing the same great solution to different companies, allowing them self-service combined with governance, and then additionally, add those and Smart Insights later on. >> Yeah, I think what I love about what he said is that I don't think he even sort of said finance or cost at any time of those. So really, like you said, governance and I think you can swap governance or you can swap the kind of the entity that's doing the governance for security for all of those. And that sounds awfully familiar for Snyk, which really kind of begs the answer to be the same, it's the reason that env0 approach is promising and that it would win against competition is that it tends to be that the competition or the people that are around are focused on the governance piece, they're they're focused on just sort of the entity that is the controlling entity. I like to say that it's actually not about shift left, it's about if you want to choose a direction, it's going to be the sort of the top to bottom. So it's more about, like this governance entities, whether security or finance, they need to shift from a controlling mindset that is top down that is like this dictatorship of sort of telling you what you should and shouldn't do to more of a bottom up element and allowing the teams the people in the trenches people actually make decisions to make correct decisions, and in this case, correct decisions from a financial perspective. And then alongside that, the governing entity, they need to switch to being a supportive entity an enabling entity and I think that transition will happen across many aspects of sort of software development and definitely anything that requires that type of governance from from outside of the development process today that is to change. >> Yeah, to chime in and add to Guys point, development is so important, it touches every aspect of an organization. So I always think about it as almost a collaborative workflow layer versus being reliant on kind of one control entity. Great developers always want to move fast. But, how do you kind of build that collaborative workflow and I think that Ohad in env0 is providing that for the environment and finance. Guys doing it for security. And there's lots of other opportunities out there, like privacy as well. And I wouldn't be surprised if finance folks start getting embedded with development at some point just like security is, or design is, product management is as well, because that is probably one of the highest costs around right now for many companies, and they're all trying to figure out how to stop the bleeding much earlier. >> Yeah, it's been lots of discussion, of course, we kind of go beyond DevOps, I think FinOps is in there. Ohad you have a favorite term that you've had from your advisors yet, how you categorize what you're doing. Any final words on kind of that organizational dynamic which we know so often it's the technology can be the easy part, it's getting everybody in the org, pulling in the same direction. >> Yeah, I think I'm looking at maybe a physical metaphor, or just an example, if you just enter a developer's room, you might see a screen TV there with some APM Datadog, New Relic Metrics, developers care about performance. They know very early if they did something wrong. And now they see more and more in those dashboards, in the developers rooms, things like Snyk to make sure you're not putting any bad open source package, which has security or ability. What we believe is that now they don't have the right tools, the right product that they can be part of the responsibility, of course, and that's like somebody else's problem. In other rooms, you have those TVs, those screens that show what is the cost, and maybe only later on in the waterfall kind of way you try to isolate and root cause analysis on what went wrong, but there is no good reason why those graphs of the past should be in the same rooms next to the APM and the Snyks and to prevent those as early as possible, maybe to change the discussion and build more trust between the developers that now seem not to care about the cost because they used not to care like 10 years ago when we used to have is called Apex-Cloud. The VMware or even EC2 Instances with the predicted pricing, that's all school. Now you have auto scaling Kubernetes, you have Lambda those kind of things you pay per usage. So the possibility for engineers to know how much their code is about to cost to the organization is very challenging now. If we tie from the developer up to, the financial operations, we will provide better service, and just better business value for our customer. >> Awesome, so final question I have for you, and Ohad I'm going to have you go last on this one is you kind of painted the picture of where things are going to go. So give us what success look like, Ed, start with you, give us out 12 to 24 months as to env0 in this wave as what should we be looking for? >> Success to me would be that every large enterprise has this on their budget line item as a must have. And the market is still early and evolving right now, but I have no doubt in my mind, it's going to happen. And as you hear about many large enterprises saying that we were in the second inning of cloud migration now we're in the fourth. That is what success will be and I know it's going to happen faster than we all thought. >> I'll take the developer angle to it, I think success is really when developers are delighted, or sort of they feel they're building better software by using env0 and by factoring this aspect of quality into their daily activities. And I think a lot of that comes down to ease of use. Like, I kind of encourage folks to sort of try out the env0 and see the cost calculation, it's all about making it easy. So what excites me is really around that type of success where it's so easy that it's embedded into their sort of daily activities, and that they're happy it's not a forced thing. It's something they've accepted and like having as part of their software development process. >> I fully agree with both Ed in Guy, but I want to add on on a personal note, that one of the reasons we started env0 is because we saw developers quitting jobs at some places. And the reason for that was that they didn't give them self-service, they didn't empower those developers, they were blocked by DevOps, they needed to open tickets, to do trivial things. And this frustration is just a bigger motivation for us to solve. So we want to reduce this frustration. We want developers to be happy and productive, and do what they need to do, and not getting blocked by others. So that's, I think, another way to look at it, to make sure that those developers are really making good use out of their time and going back home at the end of the day, and feeling that they did what they were paid for, not for waiting for others to locate some cloud resources for them. >> All right, well, Ohad want to wish you the best, absolutely. Some of the early things that we've seen sometimes they're the tools that help, we've been talking gosh I remember 15, 20 years about breaking down the silos between various parts of the organization, some of the tools give you different viewpoints into what you're doing, help have some of the connection and hopefully some empathy as to what the various pieces are there. You really highlighted there's nothing worse than I'm not being appreciated for the work I'm doing, or they don't understand the challenges that I'm going through. So, congratulations on env0. We look forward to following going forward and definitely hope being part your customers in the future. Thanks so much. >> Thank you, thank you very much. >> All right, and Guy really appreciate your perspectives on this thank you for joining us. >> Thanks for having them. >> All right, be sure to check out theCUBE.net where you can find all of the events we're doing online these days, of course, where there's a huge back catalog of what we have in the thousands of interviews that we've done. I'm Stuart Miniman, and thank you for watching theCUBE. (upbeat music)

Published Date : Jun 3 2020

SUMMARY :

leaders all around the world, And to that point, we have the the idea to me around So Ohad, let's let's throw it to you. and as the Guy mentioned, but that gap between the And I felt like the of the early investment, and announced the funding Yeah, and how would you characterize, What is the association, have the insights, to have the tools, the platforms you're living on, In fact, many of the largest some of the last generation that do the same thing, the answer to be the same, that for the environment and finance. getting everybody in the org, and to prevent those as early as possible, and Ohad I'm going to have you go last and I know it's going to happen I'll take the developer angle to it, that one of the reasons we started env0 Some of the early things that we've seen on this thank you for joining us. the events we're doing online

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Martina Lauchengco & Greg Sands, Costanoa Ventures | CUBE Conversation, May 2020


 

>> Announcer: From theCUBE studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a CUBE Conversation. >> Hey, welcome back everybody, Jeff Frick here with theCUBE, we're in our Palo Alto studios today on this kind of ongoing leadership conversation, reaching out to the community during these crazy times, we're two months into the COVID crisis, and we're excited to have two of our favorite guests, one is a frequent guest, Greg Sands, he's the founder and managing partner of Costanoa Ventures, Greg, great to see you. And he brought along Martina Lauchengo, also from Costanoa, Martina, great to see you, is this, I think your first time on theCUBE, right? >> This is my first time, nice to be on, Jeff. >> Great, and Greg, great to see you as well. >> Great to be here. >> So let's get into it, I mean, part of this conversation came from a lot of efforts that you guys are putting into really getting information out to the community, and I think if there's a silver lining and there's a couple here and there, that have come from this, is that everyone is really trying to help each other out. So you've come up with something you call virtual office hours. What is that all about, is that new, or is that just kind of a greater emphasis now that most people are working from home? >> Well, we've also always done a great deal of work with our portfolio on how to deal with changing times, how to graph, go to market, both sales and marketing onto what are often product-led and founder-led companies, and in a time of crisis, we felt like it was important to share that knowledge more broadly, and to set up a venue where we can interact with the broader startup community, and hopefully in the process of doing that, we're useful. >> I just saw a quote I think today or yesterday, from Jim Hackett, the CEO of Ford, and it was "I didn't have the playbook for the global pandemic," in terms of preparation and being able to pull something off the shelf to help work through this, so as we've gone through mid-March, just this immediate, full stop, unanticipated light switch moment, now we're two months in, what are the specific actions you've been giving to your portfolio companies, and how has that changed over the course of the last 60 days? >> Well I'll take a first stab, and Martina, feel free to jump in if you've got additional thoughts, I think the first piece, going back, six, seven, eight weeks, was we all had that hair on fire moment, where you just have to understand where you are. And so I think that sense of situational awareness, and how does it affect your customers and your market, and figure out if the basics of the business, including revenue rate and what's guaranteed and what's not and expense base and planned growth trajectory are any of those foundational elements what you thought they were going to be, and readjust them, and re-plan, so almost every company went through two or three complete planning cycles, trying to understand where we are. And I think also trying to do that with a sense of authenticity and transparency and humanity, 'cause you're dealing with a company, and people's careers and people's jobs. So now I think we're more at the place where we understand the foundation, and you can more reasonably plan for the future. >> Yeah, I'd say I think what I've observed in our portfolio is people are through the shock, and that's also true for all of the customers that they're trying to reach out to, and the big adjustment is, what does our new normal look like? Jeff, before we started we were talking about how everyone has moved digital and virtual, so people did that initially because they had no choice, but now they're looking at the data they've been collecting saying "Gosh, should this mean that we should no longer do "physical events because we're having five or 10x "the amount of registration that we did before." Our digital channels are way more successful than they were in terms of outreach and awareness raising, and so everyone's looking at this moment, and saying "How should be adjust our new normal, "even post-COVID era, and do things differently "as a result of what we're learning from this time "where we have to be constrained in what we--" >> Right, so Greg, you had an interesting quote in an article recently talking about the harder challenge is going to be for people that are on this blitz scaling run, and you've talked about there's kind of two paths, there's growth at all costs, and then there's growth within a reasonable plan, clearly, if you were growth at all costs, and you were Uber or Lyft or one of these types of operations where your revenue just got turned practically off, really significant challenge, so as you look at it from an investor point of view, and what is a good rate of growth, what is the way to build a company versus this hellbent hair on fire, grab global market share at absolutely no, just spend spend spend spend spend? >> Yeah, and so of course this is independent of the pandemic, I think it's the case that there was this orientation towards blitz scaling, towards we're going to grow as fast as we can, and one of the things, if you just think about a biological metaphor, growth is expensive, growth takes a ton of capital, a ton of hiring, a ton of on-ramping, and the like, and you do all of that at very rapid speeds and you tend to cut corners, have people poorly trained, drop balls on the floor and the like, so I think the, generally speaking, our experience is that our portfolio companies, partly due to our guidance, partly 'cause we've selected each other, have been, look, we've got some very fast growers, we've got companies like Alation that have been here a lot, that have created brand new categories, but they've done it with bounce, and they've done it efficiently, and that's always what we preach, it's always what we've believed in, and I think our companies are in much better shape as a result. Martina and I both grew up as young athletes, and one of the things that you learn as an athlete is you got to be balanced, you don't know if your next step is going to have to be forward, back, left or right, and you've got to have all your sensors out and be paying attention, to figure out where you ought to go, and if you're all in one direction, you can only go forward. And when the environment changes, you're toast. >> Yeah, it's really wild to see, 'cause who ever plans for literally a binary turnoff of revenue stream, and we're seeing it in hotels and in obviously conferences and airlines and a whole bunch of industries, so it's pretty challenging. But for a lot of people, business still goes on, and Martina I want to jump into it with you, 'cause you've been a marketer in tech for a long time, but man oh man, the conference itself, the physical events, whether it be a big giant one like AWS re:Invent which had I don't know, 50,000 people, it's going to outgrow Vegas, to smaller events, those are no longer an option, yet people are still delivering products, they still have messaging to get out, they still want to touch their community. How are you kind of looking at the new normal around marketing, both for the portfolio companies but also a little bit of a broader view? >> So I'll start with the broader view, I'd say in general, Dreamforce is canceled, AWS, I mean all these things have shifted so massively and all the major companies have simultaneously made that shift, and I think one thing that they are all seeing is, they are getting a lot more registration, they're getting a lot more in engagement, this happened at Atlassian where, they rapidly made the shift to virtual, and what they saw was because they had that many more people participating in events, that they had a much bigger social bump, because that many more people were talking about what was happening simultaneously, and it also became this virtuous loop, where more and more people were talking, it was creating this intrigue, where people wanted to participate and see what was happening. So, I think people are looking at that and saying "Well how does that affect our business, "and how does that increased potential "for evangelism actually positively convert towards "a future customer, or more people talking about us "in a positive way?" So this is where they're looking at what they've put out in market and seeing what they should learn from that and I'd say that's the number one recommendation I have for all of our companies is, look at what the data is telling you, and trying to extract what your lessons are about this to what your ongoing normal should be from a marketing perspective. >> Yeah, it's such a good tip, there was so much focus at the beginning of this about what you cannot do in digital, you can't have the hall room chat or you can't have the water cooler chat, but on the other hand there's so many things you can do in digital that you can't do in the physical. And by separating content generation versus content publishing, if you will, and then content consumption, and those no longer have to happen at the same one hour window where there's an available conference room for a breakout session at the Sands on Tuesday at six, that I can't see 'cause I want to see somebody else's conference Tuesday, I mean there's so many things that you can do, and kind of just democratization of the access to the conference, if you don't have the means, the time, or just the ability to get on a plane and fly to Vegas or to New York or San Francisco, so there's a lot of stuff you can do in digital that's different, it's just not the same as the physical space, what are some of the other things that you're finding that are kind of unique and novel and actually really great? >> Well, one thing that you talked about is it relates to events, it's not just the attendees being there, it's also the talent. A lot of times you would want talent, but they're not available because they have a conflict or they can't accommodate that travel, a guy participating in a conference that's based out of London, and they are having people that it doesn't matter what time zone you're in, because they're like "Oh, you can prerecord it, "you can do it live if you choose," and so there's a flexibility that just wasn't there before, certainly as it relates to events. But in terms of novel stuff, people are reexamining things that they might have charged for in the past, so one company in our portfolio used to charge for their certifications, and now they've made it free and they've had over 1000 signups in the last couple of weeks, and so that was a small program that they ran and it's now the single largest generator of new leads for them, because they reexamined it and said "Well what assets do we have "and how can we use them differently?" And so I'd say it's not so much that people are doing monumentally new things that they haven't tried before, but they're examining the quiver of assets they have at their disposal and they're saying "Well how can we deploy them differently?" And they see the two things that are really bubbling up are you just have to do things in an excellent way, number one, and number two, you really have to do it in that much more empathetic way. >> Right, right. And Greg, I want to go back to you, go ahead. >> Jeff, if I can add two things, I think there are some things that it's worth noting that digital is uniquely good at. So one of which is inferring intent, which you don't necessarily get in the context of conferences, and the second is that as companies have dug deep and realized that they really need to take full advantage of their assets, one of the things that we find people really trying to do is to marry first party data, their own data about their own customers and their own interactions, with third party data which includes that intent data, and when you combine those together in a business to business marketing context, you can really do extraordinary things, and many companies have been under-optimized on that because they could rely on going to events and traditional face to face marketing activities. >> Well, and to me there's so many things, I mean conferences were designed in an age where there was no telephone, and you sent letters, and the speed of communication was weeks, and so that's how you had to get people together, but today, 2020, when information flows, it seems so waterfall to me to kind of squeeze everything in, especially for a big company, into three days in Las Vegas, in terms of all your product announcements, all your partner announcements, all these things, it seems completely against the trend of more of a DevOps world, which is if product group A is ready to roll, why do they have to wait to that date, and wait for product B and everyone else, not to mention that if you're some esoteric cool thing that gets lost in the sea of product announcements and press releases and events, does it really make sense? What we're seeing is there's certainly an opportunity for what's called a rally moment, whether that's a keynote or introducing a new CEO, or we want to have this moment where we have singular focus, but as soon as that's open, let the content be free, let people find what they want, when they want, and to your point Martina, if people want to self-organize, you can actually have almost infinite long tail sessions, if you give people a platform in which to organize, versus being this one way conduit of information which is the old way of working, but not really the new way in which we find, consume, and learn about things in 2020, it just seems so antiquated when we actually take a step back and think of how do we get our information today, and it's not wrapped up in one big giant splash moment. >> Well Jeff, I want to pull on a thread a little bit that you just brought up, which is that the old way of doing things, and I'd say old average, just there's no space for it right now, so I'm going to read through five things that were in my inbox this morning that went into the auto-delete pile, which is what everyone does every morning. "Tomorrow's webinar," "Only three days left, "have you registered yet?" "This week in review." So those were the bad ones that went to the automatic delete pile, that's the average run of the mill stuff that all of us get every day, and I hope everyone that's listening to this stops sending them. And here's the ones that stood out, "Why every startup CEO needs a chief of staff," so something that was specific, it told me more concretely why I should engage with what was being sent to me, it didn't tell me if it was an article or webinar, but it engaged me with content, and if you just look at Netflix as a platform, as an example of how they're very very content-forward, and they're trying to find what specifically is going to get you engaged, all the way down to the thumbnail level, that's what we are needing to do as marketers, where we're taking advantage of the knowledge that we have of our customers, where they are, and trying to create genuine connection with whatever it is we're trying to bring to them. >> With data, right, and you can AB type and all the stuff that Netflix does, it's so funny to me, the answers are all around us, we're just not looking in the right place, but I want to shift gears a little bit for marketing and talk about leadership, we've been doing a lot of these around leadership, 'cause leadership is so important. And really the uncertainty, more even the tough times, I think it's the uncertainty that really challenges people, and you mentioned something Greg, earlier, about really the transparency, and I think there's so much to be learned in terms of being human in your leadership, showing vulnerability, admitting, I'm a little scared too, I don't know what's happening, no one has been through this type of inexperience before, so from just a leadership perspective, again, what are you sharing with your portfolio companies, how are you advising people who are in this position, because they're probably nervous and uncomfortable as well, to lead these teams and to help them through this time of uncertainty. >> Well, it's an amazing and uncertain time, and frankly everybody is challenged by it, nobody's been through it before, even those of us that went through 2008 and 2000 and 2001, the ecommerce blowup in 9/11, this is different, it has a different cause and a different set of effects. I know in my case I spent the weekend rereading Jerry Collona's book, "Reboot," which talks about leading from the heart, and leading with transparency, and leading with authenticity, and what we've been trying to do in working with our founders is one, listen, and be there, and be a support, and recognize that we don't know all the answers either, and so we're in it together. Second is to try to give them the confidence and the room to do that in leading within their teams, and then the third is to focus on a couple of things that I think are particularly important, which is as I said before, situational awareness, you got to understand where you are, and the second is focus. So one of the things that everybody is finding, and we find it true with people's customers, too, hey, we were going to do five things, now we're going to do two. So companies have got to narrow the scope, they got to figure out how to be in the top two for their customers that have to get done. And so you got to do that from a strategic and execution perspective, you got to lead your team to do it, and in order to rally around it, people have to understand the facts, they have to trust you. And they have to know that your heart's in it. >> Yeah, it's almost interesting, the fact that everyone is separated, we have to communicate more, we have to communicate more frequently and we had Darren on from GitLab talking about the variety of types of communications beyond just your standard staff meeting and project updates to things, like social things and happy hours and these things, so it almost feels like because we're forced into scheduled communication, it's almost happening more frequently because you have to make sure it does, then maybe some of the ad hoc stuff that might happen in the hallways are on a more informal basis. You find that happening, are people really stepping up the scale in which they're making sure they're touching base with their team members? >> I'm definitely seeing that throughout our portfolio, so people are doing things like scheduled game nights that would've been more ad hoc in the past, or specifically scheduling water cooler time, or one of our companies has been doing specific meetings and get-togethers of parents, how do you maintain your full time job and actually coparent or figure it out while your kids are doing whatever it is that they need to and being a part of home, and working at home, and so they've definitely scheduled more, but it's really been about acknowledging the whole self that is part of this unique time, and that everybody's in the same boat, I think that is something that is really unique about this is that it is a global phenomenon, and so it's not sort of like oh, this country or this state or this industry is facing this, all of us are facing this, and so to your point, Jeff, about what does it mean to be human and to connect, it is a time in which we are uniquely capable of connecting with one another, and we all have the same way to do it, I meet a bunch of new people every week, and now we all start off actually seeing each other's homes. Saying "Oh, what is that, what book are you reading?" And so it's almost an invitation to have a more personal connection and I've definitely found despite the fact that we're doing all these meetings virtually, I actually feel more connected to a lot of people than I would have normally. >> Law of unintended consequences, you just never know. So last topic to shift gears before I let you go, we're still in the business of investing, and as I'm sure you're seeing or starting to see, now that the shock and awe's kind of over, and people are starting to define new opportunities, basically, to reassemble assets, to reassemble delivery methodologies, to reassemble business plans, and I wonder, as you look forward now to your next wave of investments, assuming everything's medium settled with the current portfolio, how is your investment thesis changing a little bit, what are you seeing in kind of a rejiggering of assets and business models that are going to take advantage of this new normal, 'cause sure enough, I'm sure there's a whole bunch of people in garages right now that are building those companies based on this new normal that are going to be leaders down the road. What are you thinking of, how are you thinking about what's going to happen later this year, and in 2021 and beyond? >> So, we absolutely are continuing to invest, and so for quick context, we're seed and A up and down the stack of enterprise technology, so think of it as applied AI and the infrastructure that supports it, much of which is data and machine learning infrastructure, but also cybersecurity and DevOps, and I think for us, one of the things that showed up right away was this idea of, we're all going to work in more distributed fashion. And I think many versions of that were "Oh, we've got a new work from home app," or the like, and we haven't actually found that those are the difference makers, what we think is that these business processes that tie together application logic and data and analytics and a collaboration layer, like in Alation, so that you can collaborate on your data, you can collaborate while you're performing an absolutely critical business function, and what used to be tribal knowledge that was passed around in the halls is embedded in software, and cataloged. And so we're seeing lots of opportunities to do that, both in workflow context and in the context of data scientists and data engineers working on the data stack and developers in and around the DevOps ecosystem, that we think are really interesting and acknowledge the fact that you can't assume that all the people working on this application are sitting in the same building, and get to talk around the water cooler. So they talk about it in the application. >> I just want to add a little something to what Greg said in terms of the things that we're seeing, really the importance of data right now, people are trying to refactor all of our operating plans, they're trying to say "What is this actually doing to our demand," and so the accuracy of data and the quality of it is more important than it ever has been, and being able to do that wherever it exists, if it's frontline, inside of a dashboard, if it's cleaning up stuff that's coming out of a data lake, people are investing in that infrastructure right now because they have the capacity to, so that's a place where we've seen I'd say probably the least amount of change, and then the other thing that this has revealed are gaps in the technology infrastructure that wasn't available, so for example supply chain, being able to identify all the elements of the mask, or the ventilator supply chain. Those systems were massively disconnected and extremely manual, and so people are looking at that saying there are some gaps that still need to be closed in a big way with infrastructure and technology, and those are some areas that we're seeing very interesting and illuminated as a result of this time. >> Yeah, I mean to certainly, what we've been talking about really is just a light switch moment, in terms of digital transformation and whether that is working from home, which is probably the top focus for a lot of people in the short term, or whether that's in education, suddenly everyone from kindergarten teachers to professors at Stanford had to suddenly learn to teach online with absolutely no preparation, no time to think about it, and then up into the data layer as well, because it's just this ongoing democratization and now with distributed teams, you are forced now to make that data available to them, really as a process as much as an objective to get it into hands to do more things, so certainly a digital transformation accelerant, like nobody expected, there's no more time to prepare and plan, it's ready set go, now. So we see it over and over again. Well thank you so much for coming on, thank you for sharing the information, just kind of last point, one of the things that I think is so interesting about today's time is it used to be the power was held by the people that had the information. And really what we've seen, and what you guys support is now the information is infinite and it's everywhere, and you should be able to find it. Now it's more about who shares the information, who's a trusted source to filter, to find the right information, and who can I go to who I know's going to give me stuff that's relevant for me, and I think you guys have really shown time and time again that in sharing information and helping others to do better, you get this multiplier effect that you wouldn't get if you're just worrying about yourself, and I think it's such a modern way to think about empowering people, and as you said, it even makes you more powerful and more successful, so really a very different way than it used to be in terms of everybody kind of holding the information, and who had the keys, had the information, that's completely turned up on the side of it's head. >> That is absolutely right, and we're thrilled to be here talking about it with you today, thanks for your continued support of the community and trying to help good people get the word out. >> Thank you, thanks a lot. >> Thanks for doing exactly what you're talking about, which is getting the right information out to people so they can be better. >> All right, well Greg, Martina, stay safe, thanks for stopping by, and hopefully next time we'll see you in person. You're watching theCUBE Conversation, Jeff Frick here in Palo Alto studio, thanks for watching, we'll see you next time. (calm music)

Published Date : May 11 2020

SUMMARY :

leaders all around the world, and we're excited to have nice to be on, Jeff. great to see you as well. that you guys are putting into and hopefully in the process and you can more reasonably and the big adjustment is, and the like, and you do all and in obviously conferences and airlines and I'd say that's the and those no longer have to happen and so that was a small back to you, go ahead. and the second is that as and so that's how you had and if you just look at and I think there's so much to be learned and the room to do that in and we had Darren on from GitLab and that everybody's in the same boat, and people are starting to and in the context of and so the accuracy of and what you guys support and trying to help good information out to people and hopefully next time

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John Chambers, JC2 Ventures & Umesh Sachdev, Uniphore | CUBE Conversation, April 2020


 

>> Announcer: From theCUBE Studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a Cube Conversation. >> Hey welcome back everybody, Jeff Frick here with theCUBE. We're in our Palo Alto Studios today, having a Cube Conversation, you know, with the COVID situation going on we've had to change our business and go pretty much 100% digital. And as part of that process, we wanted to reach out to our community, and talk to some of the leaders out there, because I think leadership in troubling times is even more amplified in it's importance. So we're excited to be joined today by two leaders in our community. First one being John Chambers, a very familiar face from many, many years at Cisco, who's now the founder and CEO of JC2 Ventures. John, great to see you. >> Jeff, it's a pleasure to be with you again. >> Absolutely. And joining him is Umesh Sachdev, he's the co-founder and CEO of Uniphore. First time on theCUBE, Umesh, great to meet you. >> Jeff, thank you for having me, it's great to be with you. >> You as well, and I had one of your great people on the other day, talking about CX, and I think CX is the whole solution. Why did Uber beat cabs, do you want to stand on a corner and raise your hand in the rain? Or do you want to know when the guy's going to come pick you up, in just a couple minutes? So anyway, welcome. So let's jump into it. John, one of your things, that you talked about last time we talked, I think it was in October, wow how the world has changed. >> Yes. >> Is about having a playbook, and really, you know, kind of thinking about what you want to do before it's time to actually do it, and having some type of a script, and some type of direction, and some type of structure, as to how you respond to situations. Well there's nothing like a disaster to really fire off, you know, the need to shift gears, and go to kind of into a playbook mode. So I wonder if you could share with the viewers, kind of what is your playbook, you've been through a couple of these bumps. Not necessarily like COVID-19, but you've seen a couple bumps over your career. >> So it's my pleasure Jeff. What I'll do is kind of outline how I believe you use an innovation playbook on everything from acquisitions, to digitizing a company, to dealing with crisis. Let's focus on the playbook for crisis. You are right, and I'm not talking about my age, (John laughing) but this is my sixth financial crisis, and been through the late 1990s with the Asian financial crisis, came out of it even stronger at Cisco. Like everybody else we got knocked down in the 2001 tech bubble, came back from it even stronger. Then in 2008, 2009, Great Recession. We came through that one very, very strong, and we saw that one coming. It's my fourth major health crisis. Some of them turned out to be pretty small. I was in Mexico when the bird pandemic hit, with the President of Mexico, when we thought it was going to be terrible. We literally had to cancel the meetings that evening. That's why Cisco built the PLAR Presence. I was in Brazil for the issue with the Zika virus, that never really developed much, and the Olympics went on there, and I only saw one mosquito during the event. It bit me. But what I'm sharing with you is I've seen this movie again and again. And then, with supply chain, which not many people were talking about yet, supply chain crisis, like we saw in Japan with the Tsunami. What's happening this time is you're seeing all three at one time, and they're occurring even faster. So the playbook is pretty simple in crisis management, and then it would be fun to put Umesh on the spot and say how closely did you follow it? Did you agree with issues, or did you disagree, et cetera, on it. Now I won't mention, Umesh, that you've got a review coming up shortly from your board, so that should not affect your answer at all. But the first playbook is being realistic, how much was self-inflicted, how much was market. This one's largely market, but if you had problems before, you got to address them at the same time. The second thing is what are the five to seven things that are material, what you're going to do to lead through this crisis. That's everything from expense management, to cash preservation. It's about how do you interface to your employees, and how do you build on culture. It's about how do you interface to your customers as they change from their top priority being growth and innovation, to a top priority being cost savings, and the ability to really keep their current revenue streams from churning and moving. And it's about literally, how do make your big bets for what you want to look like as you move out of this market. Then it's how do you communicate that to your employees, to your shareholders, to your customers, to your partners. Painting the picture of what you look like as you come out. As basic as that sounds, that's what crisis management is all about. Don't hide, be visible, CEOs should take the role on implementing that playbook. Umesh to you, do you agree? And have fun with it a little bit, I like the give and take. >> I want to see the playbook, do you have it there, just below the camera? (Jeff laughing) >> I have it right here by my side. I will tell you, Jeff, in crisis times and difficult times like these, you count all the things that go right for you, you count your blessings. And one of the blessings that I have, as a CEO, is to have John Chambers as my mentor, by my side, sharing not just the learning that he had through the crisis, but talking through this, with me on a regular basis. I've read John's book more than a few times, I bet more than anybody in the world, I've read it over and over. And that, to me, is preparation going into this mode. One of the things that John has always taught me is when times get difficult, you get calmer than usual. It's one thing that when you're cruising on the freeway and you're asked to put the brakes, but it's quite another when you're in rocket ship, and accelerating, which is what my company situation was in the month of January. We were coming out of a year of 300% growth, we were driving towards another 300% growth, hiring tremendously, at a high pace. Winning customers at a high pace, and then this hit us. And so what I had to do, from a playbook perspective, is, you know, take a deep breath, and just for a couple of days, just slow down, and calmly look at the situation. My first few steps were, I reached out to 15 of our top customers, the CEOs, and give them calls, and said let's just talk about what you're seeing, and what we are observing in our business. We get a sense of where they are in their businesses. We had the benefit, my co-founder works out of Singapore, and runs our Asia business. We had the benefit of picking up the sign probably a month before everyone else did it in the U.S. I was with John in Australia, and I was telling John that "John, something unusual is happening, "a couple of our customers in these countries in Asia "are starting to tell us they would do the deal "a quarter later." And it's one thing when one of them says it, it's another when six of them say it together. And John obviously has seen this movie, he could connect the dots early. He told me to prepare, he told the rest of the portfolio companies that are in his investment group to start preparing. We then went to the playbook that John spoke of, being visible. For me, culture and communication take front seat. We have employees in ten different countries, we have offices, and very quickly, even before the governments mandated, we had all of them work, you know, go work from home, and be remote, because employee safety and health was the number one priority. We did our first virtual all-hands meeting on Zoom. We had about 240 people join in from around the world. And my job as CEO, usually our all-hands meeting were different functional leaders, different people in the group talk to the team about their initiatives. This all-hands was almost entirely run by me, addressing the whole company about what's going to be the situation from my lens, what have we learned. Be very factual. At the same time, communicating to the team that because of the fact that we raised our funding the last year, it was a good amount of money, we still have a lot of that in the bank, so we going to be very secure. At the same time, our customers are probably going to need us more than ever. Call centers are in more demand than ever, people can't walk up to a bank branch, they can't go up to a hospital without taking an appointment. So the first thing everyone is doing is trying to reach call centers. There aren't enough people, and anyways the work force that call centers have around the world, are 50% working from home, so the capacity has dropped. So our responsibility almost, is to step up, and have our AI and automation products available to as many call centers as we can. So as we are planning our own business continuity, and making sure every single employee is safe, the message to my team was we also have to be aggressive and making sure we are more out there, and more available, to our customers, that would also mean business growth for us. But first, and foremost is for us to be responsible citizens, and just make it available where it's needed. As we did that, I quickly went back to my leadership team, and again, the learning from John is usually it's more of a consensus driven approach, we go around the table, talk about a topic for a couple of hours, get the consensus, and move out of the room. My leadership meetings, they have become more frequent, we get together once a week, on video call with my executive leaders, and it's largely these days run by me. I broke down the team into five different war rooms, with different objectives. One of them we called it the preservation, we said one leader, supported by others will take the responsibility of making sure every single employee, their families, and our current customers, are addressed, taken care of. So we made somebody lead that group. Another group was made responsible for growth. Business needs to, you know, in a company that's growing at 300%, and we still have the opportunity, because call centers need us more than ever, we wanted to make sure we are responding to growth, and not just hunkering down, and, you know, ignoring the opportunity. So we had a second war room take care of the growth. And a third war room, lead by the head of finance, to look at all the financial scenarios, do the stress tests, and see if we are going to be ready for any eventuality that's going to come. Because, you know, we have a huge amount of people, who work at Uniphore around the world, and we wanted to make sure their well being is taken care of. So from being over communicative, to the team and customers, and being out there personally, to making sure we break down the teams. We have tremendous talent, and we let different people, set of people, run different set of priorities, and report back to me more frequently. And now, as we have settled into this rhythm, Jeff, you know, as we've been in, at least in the Bay area here, we've been shelter in place for about a month now. As we are in the rhythm, we are beginning to do virtual happy hours, every Thursday evening. Right after this call, I get together with my team with a glass of wine, and we get together, we talk every but work, and every employee, it's not divided by functions, or leadership, and we are getting the rhythm back into the organization. So we've gone and adjusted in the crisis, I would say very well. And the business is just humming along, as we had anticipated, going into this crisis. But I would say, if I didn't have John by my side, if I hadn't read his book, the number of times that I have, every plane ride we've done together, every place we've gone together, John has spoken about war stories. About the 2001, about 2008, and until you face the first one of your own, just like I did right now, you don't appreciate when John says leadership is lonely. But having him by our side makes it easier. >> Well I'm sure he's told you the Jack Welch story, right? That you've quoted before, John, where Jack told you that you're not really a good leader, yet, until you've been tested, right. So you go through some tough stuff, it's not that hard to lead on an upward to the right curve, it's when things get a little challenging that the real leadership shines through. >> Completely agree, and Jack said it the best, we were on our way to becoming the most valuable company in the world, he looked me in the eye and said "John, you have a very good company." And I knew he was about to give me a teaching moment, and I said "What does it take to have a great one?" He said a near death experience. And I thought I did that in '97, and some of the other management, and he said, "No, it's when you went through something "like we went through in 2001, "which many of our peers did die in." And we were knocked down really hard. When we came back from it, you get better. But what you see in Umesh is a very humble, young CEO. I have to remember he's only 34 years old, because his maturity is like he's 50, and he's seen it before. As you tell, he's like a sponge on learning, and he doesn't mind challenging. And what what he didn't say, in his humbleness, is they had the best month in March ever. And again, well over 300% versus the same quarter a year ago. So it shows you, if you're in the right spot, i.e. artificial intelligence, i.e. cost savings, i.e. customer relationship with their customers, how you can grow even during the tough times, and perhaps set a bold vision, based upon facts and a execution plan that very few companies will be able to deliver on today. So off to a great start, and you can see why I'm so honored and proud to be his strategic partner, and his coach. >> Well it's interesting, right, the human toll of this crisis is horrible, and there's a lot of people getting sick, and a lot of people are dying, and all the estimations are a lot more are going to die this month, as hopefully we get over the hump of some of these curves. So that aside, you know, we're here talking kind of more about the, kind of, the business of this thing. And it's really interesting kind of what a catalyst COVID has become, in terms of digital transformation. You know, we've been talking about new ways to work for years, and years, and years, and digital transformation, and all these kind of things. You mentioned the Cisco telepresence was out years, and decades ago. I mean I worked in Mitsubishi, we had a phone camera in 1986, I looked it up today, it was ridiculous, didn't work. But now, it's here, right. Now working from home is here. Umesh mentioned, you know, these huge call centers, now everybody's got to go home. Do they have infrastructure to go home? Do they have a place to work at home? Do they have support to go home? Teachers are now being forced, from K-12, and I know it's a hot topic for you, John, to teach from home. Teach on Zoom, with no time to prep, no time to really think it through. It's just like the kids aren't coming back, we got to learn it. You know I think this is such a transformational moment, and to your point, if this goes on for weeks, and weeks, and months, and months, which I think we all are in agreement that it will. I think you said, John, you know, many, many quarters. As people get new habits, and get into this new flow, I don't think they're going to go back back to the old ways. So I think it's a real, you know, kind of forcing function for digital transformation. And it's, you can't, you can't sit on the sidelines, cause your people can't come to the office anymore. >> So you've raised a number of questions, and I'll let Umesh handle the tough part of it. I will answer the easy part, which is I think this is the new normal. And I think it's here now, and the question is are you ready for it. And as you think about what we're really saying is the video sessions will become such an integral part of our daily lives, that we will not go back to having to do 90% of our work physically. Today alone I've done seven major group meetings, on Zoom, and Google Hangouts, and Cisco Webex. I've done six meetings with individuals, or the key CEOs of my portfolio. So that part is here to stay. Now what's going to be fascinating is does that also lead into digitization of our company, or do the companies make the mistake of saying I'm going to use this piece, because it's so obvious, and I get it, in terms of effectiveness, but I'm not going to change the other things in my normal work, in my normal business. This is why, unfortunately, I think you will see, we originally said, Jeff, you remember, 40% maybe as high as 45% of the Fortune 500 wouldn't exist in a decade. And perhaps 70% of the start-ups wouldn't exist in a decade, that are venture capital backed. I now think, unfortunately, you're going to see 20-35% of the start-ups not exist in 2 years, and I think it's going to shock you with the number of Fortune 500 companies that do not make this transition. So where you're leading this, that I completely agree with, is the ability to take this terrible event, with all of the issues, and again thank our healthcare workers for what they've been able to do to help so many people, and deal with the world the way it is. As my parents who are doctors taught me to do, not the way we wish it was. And then get your facts, prepare for the changes, and get ready for the future. The key would be how many companies do this. On the area Umesh has responsibility for, customer experience, I think you're going to see almost all companies focus on that. So it can be an example of perhaps how large companies learn to use the new technology, not just video capability, but AI, assistance for the agents, and then once they get the feel for it, just like we got the feel for these meetings, change their rhythm entirely. It was a dinner in New York, virtually, when we stopped, six weeks ago, traveling, that was supposed to be a bunch of board meetings, customer meetings, that was easy. But we were supposed to have a dinner with Shake Shack's CEO, and we were supposed to have him come out and show how he does cool innovation. We had a bunch of enterprise companies, and a bunch of media, and subject matter expertise, we ended up canceling it, and then we said why not do it virtually? And to your point, we did it in 24 different locations. Half the people, remember six weeks ago, had never even used Zoom. We had milk shakes, and hamburgers, and french fries delivered to their home. And it was one of the best two hour meetings I've seen. The future is this now. It's going to change dramatically, and Umesh, I think, is going to be at the front edge of how enterprise companies understand how their relationship with their customers is going to completely transform, using AI, conversational AI capability, speech recognition, et cetera. >> Yeah, I mean, Umesh, we haven't even really got into Uniphore, or what you guys are all about. But, you know, you're supporting call centers, you're using natural language technology, both on the inbound and all that, give us the overview, but you're playing on so many kind of innovation spaces, you know, the main interaction now with customers, and a brand, is either through the mobile phone, or through a call center, right. And that's becoming more, and increasingly, digitized. The ability to have a voice interaction, with a machine. Fascinating, and really, I think, revolutionary, and kind of taking, you know, getting us away from these stupid qwerty keyboards, which are supposed to slow us down on purpose. It's still the funniest thing ever, that we're still using these qwerty keyboards. So I wonder if you can share with us a little bit about, you know, kind of your vision of natural language, and how that changes the interaction with people, and machines. I think your TED Talk was really powerful, and I couldn't help but think of, you know, kind of mobile versus land lines, in terms of transformation. Transforming telecommunications in rural, and hard to serve areas, and then actually then adding the AI piece, to not only make it better for the front end person, but actually make it for the person servicing the account. >> Absolutely Jeff, so Uniphore, the company that I founded in 2008. We were talking about it's such a coincidence that I founded the company in 2008, the year of the Great Recession, and here we are again, talking in midst of the impact that we all have because of COVID. Uniphore does artificial intelligence and automation products, for the customer service industry. Call centers, as we know it, have fundamentally, for the last 20, 30 years, not have had a major technology disruption. We've seen a couple of ways of business model disruption, where call centers, you know, started to become offshore, in locations in Asia, India, and Mexico. Where our calls started to get routed around the world internationally, but fundamentally, the core technology in call centers, up until very recently, hadn't seen a major shift. With artificial intelligence, with natural language processings, speech recognition, available in over 100 languages. And, you know, in the last year or so, automation, and RPA, sort of adding to that mix, there's a whole new opportunity to re-think what customer service will mean to us, more in the future. As I think about the next five to seven years, with 5G happening, with 15 billion connected devices, you know, my five year old daughter, she the first thing she does when she enters the house from a playground, she goes to talk to her friend called Alexa. She speaks to Alexa. So, you know, these next generation of users, and technology users will grow up with AI, and voice, and NLP, all around us. And so their expectation of customer service and customer experience is going to be quantum times higher than some of us have, from our brands. I mean, today when a microwave or a TV doesn't work in our homes, our instinct could be to either go to the website of the brand, and try to do a chat with the agent, or do an 800 number phone call, and get them to visit the house to fix the TV. With, like I said with 5G, with TV, and microwave, and refrigerator becoming intelligent devices, you know, I could totally see my daughter telling the microwave "Why aren't you working?" And, you know, that question might still get routed to a remote contact center. Now the whole concept of contact center, the word has center in it, which means, in the past, we used to have these physical, massive locations, where people used to come in and put on their headsets to receive calls. Like John said, more than ever, we will see these centers become dispersed, and virtual. The channels with which these queries will come in would no more be just a phone, it would be the microwave, the car, the fridge. And the receivers of these calls would be anywhere in the world, sitting in their home, or sitting on a holiday in the Himalayas, and answering these situations to us. You know, I was reading, just for everyone to realize how drastic this shift has been, for the customer service industry. There are over 14 million workers, who work in contact centers around the world. Like I said, the word center means something here. All of them, right now, are working remote. This industry was never designed to work remote. Enterprises who fundamentally didn't plan for this. To your point Jeff, who thought digitization or automation, was a project they could have picked next year, or they were sitting on the fence, will now know more have a choice to make this adjustment. There's a report by a top analyst firm that said by 2023, up to 30% of customer service representatives would be remote. Well guess what, we just way blew past that number right away. And most of the CEOs that I talked to recently tell me that now that this shift has happened, about 40% of their workers will probably never return back to the office. They will always remain a permanent virtual workforce. Now when the workforce is remote, you need all the tools and technology, and AI, that A, if on any given day, 7-10% of your workforce calls in sick, you need bots, like the Amazon's Alexa, taking over a full conversation. Uniphore has a product called Akira, which does that in call centers. Most often, when these call center workers are talking, we have the experience of being put on hold, because call center workers have to type in something on their keyboard, and take notes. Well guess what, today AI and automation can assist them in doing that, making the call shorter, allowing the call center workers to take a lot more calls in the same time frame. And I don't know your experience, but, you know, a couple of weekends ago, the modem in my house wasn't working. I had a seven hour wait time to my service provider. Seven hour. I started calling at 8:30, it was somewhere around 3-4:00, finally, after call backs, wait, call back, wait, that it finally got resolved. It was just a small thing, I just couldn't get to the representative. So the enterprises are truly struggling, technology can help. They weren't designed to go remote, think about it, some of the unique challenges that I've heard now, from my customers, is that how do I know that my call center representative, who I've trained over years to be so nice, and empathetic, when they take a pee break, or a bio break, they don't get their 10 year old son to attend a call. How do I know that? Because now I can no more physically check in on them. How do I know that if I'm a bank, there's compliance? There's nothing being said that isn't being, is, you know, supposed to be said, because in a center, in an office, a supervisor can listen in. When everyone's remote, you can't do that. So AI, automation, monitoring, supporting, aiding human beings to take calls much better, and drive automation, as well as AI take over parts of a complete call, by the way of being a bot like Alexa, are sort of the things that Uniphore does, and I just feel that this is a permanent shift that we are seeing. While it's happening because of a terrible reason, the virus, that's affecting human beings, but the shift in business and behavior, is going to be permanent in this industry. >> Yeah, I think so, you know it's funny, I had Marten Mickos on, or excuse me, yeah, Marten Mickos, as part of this series. And I asked him, he's been doing distributed companies since he was doing MySQL, before Sun bought them. And he's, he was funny, it's like actually easier to fake it in an office, than when you're at home, because at home all you have to show is your deliverables. You can't look busy, you can't be going to meetings, you can't be doing things at your computer. All you have to show is your output. He said it's actually much more efficient, and it drives people, you know, to manage to the output, manage to what you want. But I want to shift gears a little bit, before we let you go, and really talk a little bit about the role of government. And John, I know you've been very involved with the Indian government, and the French government, trying to help them, in their kind of entrepreneurial pursuits, and Uniphore, I think, was founded in India, right, before you moved over here. You know we've got this huge stimulus package coming from the U.S. government, to try to help, as people, you know, can't pay their mortgage, a lot of people aren't so fortunate to be in digital businesses. It's two trillion dollars, so as kind of a thought experiment, I'm like well how much is two trillion dollars? And I did the cash balance of the FAANG companies. Facebook, Apple, Amazon, Netflix, and Alphabet, just looking at Yahoo Finance, the latest one that was there. It's 333 billion, compared to two trillion. Even when you add Microsoft's 133 billion on top, it's still shy, it's still shy of 500 billion. You know, and really, the federal government is really the only people in a position to make kind of sweeping, these types of investments. But should we be scared? Should we be worried about, you know, kind of this big shift in control? And should, do you think these companies with these big balance sheets, as you said John, priorities change a little bit. Should it be, keep that money to pay the people, so that they can stay employed and pay their mortgage, and go buy groceries, and maybe get take out from their favorite restaurant, versus, you know, kind of what we've seen in the past, where there's a lot more, you know, stock buy backs, and kind of other uses of these cash. As you said, if it's a crisis, and you got to cut to survive, you got to do that. But clearly some of these other companies are not in that position. >> So you, let me break it into two pieces, Jeff, if I may. The first is for the first time in my lifetime I have seen the federal government and federal agencies move very rapidly. And if you would have told me government could move with the speed we've seen over the last three months, I would have said probably not. The fed was ahead of both the initial interest rate cuts, and the fed was ahead in terms of the slowing down, i.e. your 2 trillion discussion, by central banks here, and around the world. But right behind it was the Treasury, which put on 4 trillion on top of that. And only governments can move in this way, but the coordination with government and businesses, and the citizens, has been remarkable. And the citizens being willing to shelter in place. To your question about India, Prime Minister Modi spent the last five years digitizing his country. And he put in place the most bandwidth of any country in the world, and literally did transformation of the currency to a virtual currency, so that people could get paid online, et cetera, within it. He then looked at start-ups and job creation, and he positioned this when an opportunity or problem came along, to be able to perhaps navigate through it in a way that other countries might struggle. I would argue President Macron in France is doing a remarkable job with his innovation economy, but also saying how do you preserve jobs. So you suddenly see government doing something that no business can do, with the scale, and the speed, and a equal approach. But at the same time, may of these companies, and being very candid, that some people might have associated with tech for good, or with tech for challenges, have been unbelievably generous in giving both from the CEOs pockets perspective, and number two and three founders perspective, as well as a company giving to the CDC, and giving to people to help create jobs. So I actually like this opportunity for tech to regain its image of being good for everybody in the world, and leadership within the world. And I think it's a unique opportunity. For my start-ups, I've been so proud, Jeff. I didn't have to tell them to go do the right thing with their employees, I didn't have to tell them that you got to treat people, human lives first, the economy second, but we can do both in parallel. And you saw companies like Sprinklr suddenly say how can I help the World Health Organization anticipate through social media, where the next spread of the virus is going to be? A company, like Bloom Energy, with what KR did there, rebuilding all of the ventilators that were broken here in California, of which about 40% were, out of the stock that they got, because it had been in storage for so long, and doing it for all of California in their manufacturing plant, at cost. A company like Aspire Foods, a cricket company down in Texas, who does 3D capabilities, taking part of their production in 3D, and saying how many thousand masks can I generate, per week, using 3D printers. You watch what Umesh has done, and how he literally is changing peoples lives, and making that experience, instead of being a negative from working at home, perhaps to a positive, and increasing the customer loyalty in the process, as opposed to when you got a seven hour wait time on a line. Not only are you probably not going to order anything else from that company, you're probably going to change it. So what is fascinating to me is I believe companies owe an obligation to be successful, to their employees, and to their shareholders, but also to give back to society. And it's one of the things I'm most proud about the portfolio companies that I'm a part of, and why I'm so proud of what Umesh is doing, in both a economically successful environment, but really giving back and making a difference. >> Yeah, I mean, there's again, there's all the doctor stuff, and the medical stuff, which I'm not qualified to really talk about. Thankfully we have good professionals that have the data, and the knowledge, and know what to do, and got out ahead of the social distancing, et cetera, but on the backside, it really looks like a big data problem in so many ways, right. And now we have massive amounts of compute at places like Amazon, and Google, and we have all types of machine learning and AI to figure out, you know, there's kind of resource allocation, whether that be hospital beds, or ventilators, or doctors, or nurses, and trying to figure out how to sort that all out. But then all of the, you know, genome work, and you know, kind of all that big heavy lifting data crunching, you know, CPU consuming work, that hopefully is accelerating the vaccine. Because I don't know how we get all the way out of this until, it just seems like kind of race to the vaccine, or massive testing, so we know that it's not going to spike up. So it seems like there is a real opportunity, it's not necessarily Kaiser building ships, or Ford building planes, but there is a role for tech to play in trying to combat this thing, and bring it under control. Umesh, I wonder if you could just kind of contrast being from India, and now being in the States for a couple years. Anything kind of jump out to you, in terms of the differences in what you're hearing back home, in the way this has been handled? >> You know, it's been very interesting, Jeff, I'm sure everyone is concerned that India, for many reasons, so far hasn't become a big hot spot yet. And, you know, we can hope and pray that that remains to be the case. There are many things that the government back home has done, I think India took lessons from what they saw in Europe, and the U.S, and China. They went into a countrywide lockdown pretty early, you know, pretty much when they were lower than a two hundred positive tested cases, the country went into lockdown. And remember this is a 1.5 billion people all together going into lockdown. What I've seen in the U.S. is that, you know, California thankfully reacted fast. We've all been sheltered in place, there's cabin fever for all of us, but you know, I'm sure at the end of the day, we're going to be thankful for the steps that are taken. Both by the administration at the state level, at the federal level, and the medical doctors, who are doing everything they can. But India, on the other hand, has taken the more aggressive stance, in terms of doing a country lockdown. We just last evening went live at a University in the city of Chennai, where Uniphore was born. The government came out with the request, much like the U.S., where they're government departments were getting a surge of traffic about information about COVID, the hospitals that are serving, what beds are available, where is the testing? We stood up a voice bot with AI, in less than a week, in three languages. Which even before the government started to advertise, we started to get thousands of calls. And this is AI answering these questions for the citizens, in doing so. So it goes back to your point of there's a real opportunity of using all the technology that the world has today, to be put to good use. And at the same time, it's really partnering meaningfully with government, in India, in Singapore, in Vietnam, and here in the U.S., to make sure that happens on, you know, John's coaching and nudging, I became a part of the U.S.-India Strategic Partnership Forum, which is truly a premier trade and commerce body between U.S. and India. And I, today, co-chaired the start-up program with, you know, the top start-ups between U.S. and India, being part of that program. And I think we got, again, tremendously fortunate, and lucky with the timeline. We started working on this start-up program between U.S. and India, and getting the start-ups together, two quarters ago, and as this new regulation with the government support, and the news about the two trillion dollar packages coming out, and the support for small businesses, we could quickly get some of the questions answered for the start-ups. Had we not created this body, which had the ability to poll the Treasury Department, and say here are questions, can start-ups do A, B, and C? What do you have by way of regulation? And I think as a response to one of our letters, on Monday the Treasury put out an FAQ on their website, which makes it super clear for start-ups and small businesses, to figure out whether they qualify or they don't qualify. So I think there's ton that both from a individual company, and the technology that each one of us have, but also as a community, how do we, all of us, meaningfully get together, as a community, and just drive benefit, both for our people, for the economy, and for our countries. Wherever we have the businesses, like I said in the U.S., or in India, or parts of Asia. >> Yeah, it's interesting. So, this is a great conversation, I could talk to you guys all night long, but I probably would hear about it later, so we'll wrap it, but I just want to kind of close on the following thought, which is really, as you've talked about before John, and as Umesh as you're now living, you know, when we go through these disruptions, things do get changed, and as you said a lot of people, and companies don't get through it. On the other hand many companies are birthed from it, right, people that are kind of on the new trend, and are in a good position to take advantage, and it's not that you're laughing over the people that didn't make it, but it does stir up the pot, and it sounds like, Umesh, you're in a really good position to take advantage of this new kind of virtual world, this new digital transformation, that's just now waiting anymore. I love your stat, they were going to move X% out of the call center over some period of time, and then it's basically snap your fingers, everybody out, without much planning. So just give you the final word, you know, kind of advice for people, as they're looking forward, and Umesh, we'll get you on another time, because I want to go deep diving in natural language, I think that's just a fascinating topic in the way that people are going to interact with machines and get rid of the stupid qwerty keyboard. But let me get kind of your last thoughts as we wrap this segment. Umesh we'll let you go first. >> Umesh, you want to go first? >> I'll go first. My last thoughts are first for the entrepreneurs, everyone who's sort of going through this together. I think in difficult times is when real heroes are born. I read a quote that when it's a sunny day, you can't overtake too many cars, but when it's raining you have a real opportunity. And the other one that I read was when fishermen can't go out fishing, because of the high tide, they come back, and mend their nets, and be ready for the time that they can go out. So I think there's no easy way to say, this is a difficult time for the economy, health wise, I hope that, you know, we can contain the damage that's being done through the virus, but some of us have the opportunity to really take our products and technology out there, more than usual. Uniphore, particularly, has a unique opportunity, the contact center industry just cannot keep up with the traffic that it's seeing. Around the world, across US, across Asia, across India, and the need for AI and automation would never be pronounced more than it is today. As much as it's a great business opportunity, it's more of a responsibility, as I see it. There can be scale up as fast as the demand is coming, and really come out of this with a much stronger business model. John has always told me in final words you always paint the picture of what you want to be, a year or two out. And I see Uniphore being a much stronger AI plus automation company, in the customer service space, really transforming the face of call centers, and customer service. Which have been forced to rethink their core business value in the last few weeks. And, you know, every fence sitter who would think that digitalization and automation was an option that they could think of in the future years, would be forced to make those decisions now. And I'm just making sure that my team, and my company, and I, am ready to gear to that great responsibility and opportunity that's ahead of us. >> John, give you the final word. >> Say Jeff, I don't know if you can still hear me, we went blank there, maybe for me to follow up. >> We gotcha. >> Shimon Peres taught me a lot about life, and dealing with life the way it is, not the way you wish it was. So did my parents, but he also taught me it always looks darkest just before the tide switches, and you move on to victory. I think the challenges in front of us are huge, I think our nation knows how to deal with that, I do believe the government has moved largely pretty effectively, to give us the impetus to move, and then if we continue to flatten the curve on the issues with the pandemic, if we get some therapeutic drugs that dramatically reduce the risk of death, for people that get the challenges the worst, and over time a vaccine, I think you look to the future, America will rebound, it will be rebounding around start-ups, new job creation, using technology in every business. So not only is there a light at the tunnel, at the end of the tunnel, I think we will emerge from this a stronger nation, a stronger start-up community. But it depends on how well we work together as a group, and I just want to say to Umesh, it's an honor to be your coach, and I learn from you as much as I give back. Jeff, as always, you do a great job. Thank you for your time today. >> Thank you both, and I look forward to our next catch up. Stay safe, wash your hands, and thanks for spending some time with us. >> And I just want to say I hope and pray that all of us can get together in Palo Alto real quick, and in person, and doing fist bumps, not shake hands or probably a namaste. Thank you, it's an honor. >> Thank you very much. All right, that was John and Umesh, you're watching theCUBE from our Palo Alto Studios, thanks for tuning in, stay safe, wash your hands, keep away from people that you're not that familiar with, and we'll see you next time. Thanks for watching. (calm music)

Published Date : Apr 14 2020

SUMMARY :

connecting with thought leaders all around the world, and talk to some of the leaders out there, he's the co-founder and CEO of Uniphore. it's great to be with you. going to come pick you up, in just a couple minutes? and really, you know, kind of thinking about and the ability to really keep the message to my team was that the real leadership shines through. and some of the other management, and all the estimations are a lot more are going to die and the question is are you ready for it. and how that changes the interaction with people, And most of the CEOs that I talked to recently and it drives people, you know, to manage to the output, and the fed was ahead in terms of the slowing down, and AI to figure out, you know, and here in the U.S., I could talk to you guys all night long, and be ready for the time that they can go out. Say Jeff, I don't know if you can still hear me, not the way you wish it was. and thanks for spending some time with us. and in person, and doing fist bumps, and we'll see you next time.

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