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Lena Smart & Tara Hernandez, MongoDB | International Women's Day


 

(upbeat music) >> Hello and welcome to theCube's coverage of International Women's Day. I'm John Furrier, your host of "theCUBE." We've got great two remote guests coming into our Palo Alto Studios, some tech athletes, as we say, people that've been in the trenches, years of experience, Lena Smart, CISO at MongoDB, Cube alumni, and Tara Hernandez, VP of Developer Productivity at MongoDB as well. Thanks for coming in to this program and supporting our efforts today. Thanks so much. >> Thanks for having us. >> Yeah, everyone talk about the journey in tech, where it all started. Before we get there, talk about what you guys are doing at MongoDB specifically. MongoDB is kind of gone the next level as a platform. You have your own ecosystem, lot of developers, very technical crowd, but it's changing the business transformation. What do you guys do at Mongo? We'll start with you, Lena. >> So I'm the CISO, so all security goes through me. I like to say, well, I don't like to say, I'm described as the ones throat to choke. So anything to do with security basically starts and ends with me. We do have a fantastic Cloud engineering security team and a product security team, and they don't report directly to me, but obviously we have very close relationships. I like to keep that kind of church and state separate and I know I've spoken about that before. And we just recently set up a physical security team with an amazing gentleman who left the FBI and he came to join us after 26 years for the agency. So, really starting to look at the physical aspects of what we offer as well. >> I interviewed a CISO the other day and she said, "Every day is day zero for me." Kind of goofing on the Amazon Day one thing, but Tara, go ahead. Tara, go ahead. What's your role there, developer productivity? What are you focusing on? >> Sure. Developer productivity is kind of the latest description for things that we've described over the years as, you know, DevOps oriented engineering or platform engineering or build and release engineering development infrastructure. It's all part and parcel, which is how do we actually get our code from developer to customer, you know, and all the mechanics that go into that. It's been something I discovered from my first job way back in the early '90s at Borland. And the art has just evolved enormously ever since, so. >> Yeah, this is a very great conversation both of you guys, right in the middle of all the action and data infrastructures changing, exploding, and involving big time AI and data tsunami and security never stops. Well, let's get into, we'll talk about that later, but let's get into what motivated you guys to pursue a career in tech and what were some of the challenges that you faced along the way? >> I'll go first. The fact of the matter was I intended to be a double major in history and literature when I went off to university, but I was informed that I had to do a math or a science degree or else the university would not be paid for. At the time, UC Santa Cruz had a policy that called Open Access Computing. This is, you know, the late '80s, early '90s. And anybody at the university could get an email account and that was unusual at the time if you were, those of us who remember, you used to have to pay for that CompuServe or AOL or, there's another one, I forget what it was called, but if a student at Santa Cruz could have an email account. And because of that email account, I met people who were computer science majors and I'm like, "Okay, I'll try that." That seems good. And it was a little bit of a struggle for me, a lot I won't lie, but I can't complain with how it ended up. And certainly once I found my niche, which was development infrastructure, I found my true love and I've been doing it for almost 30 years now. >> Awesome. Great story. Can't wait to ask a few questions on that. We'll go back to that late '80s, early '90s. Lena, your journey, how you got into it. >> So slightly different start. I did not go to university. I had to leave school when I was 16, got a job, had to help support my family. Worked a bunch of various jobs till I was about 21 and then computers became more, I think, I wouldn't say they were ubiquitous, but they were certainly out there. And I'd also been saving up every penny I could earn to buy my own computer and bought an Amstrad 1640, 20 meg hard drive. It rocked. And kind of took that apart, put it back together again, and thought that could be money in this. And so basically just teaching myself about computers any job that I got. 'Cause most of my jobs were like clerical work and secretary at that point. But any job that had a computer in front of that, I would make it my business to go find the guy who did computing 'cause it was always a guy. And I would say, you know, I want to learn how these work. Let, you know, show me. And, you know, I would take my lunch hour and after work and anytime I could with these people and they were very kind with their time and I just kept learning, so yep. >> Yeah, those early days remind me of the inflection point we're going through now. This major C change coming. Back then, if you had a computer, you had to kind of be your own internal engineer to fix things. Remember back on the systems revolution, late '80s, Tara, when, you know, your career started, those were major inflection points. Now we're seeing a similar wave right now, security, infrastructure. It feels like it's going to a whole nother level. At Mongo, you guys certainly see this as well, with this AI surge coming in. A lot more action is coming in. And so there's a lot of parallels between these inflection points. How do you guys see this next wave of change? Obviously, the AI stuff's blowing everyone away. Oh, new user interface. It's been called the browser moment, the mobile iPhone moment, kind of for this generation. There's a lot of people out there who are watching that are young in their careers, what's your take on this? How would you talk to those folks around how important this wave is? >> It, you know, it's funny, I've been having this conversation quite a bit recently in part because, you know, to me AI in a lot of ways is very similar to, you know, back in the '90s when we were talking about bringing in the worldwide web to the forefront of the world, right. And we tended to think in terms of all the optimistic benefits that would come of it. You know, free passing of information, availability to anyone, anywhere. You just needed an internet connection, which back then of course meant a modem. >> John: Not everyone had though. >> Exactly. But what we found in the subsequent years is that human beings are what they are and we bring ourselves to whatever platforms that are there, right. And so, you know, as much as it was amazing to have this freely available HTML based internet experience, it also meant that the negatives came to the forefront quite quickly. And there were ramifications of that. And so to me, when I look at AI, we're already seeing the ramifications to that. Yes, are there these amazing, optimistic, wonderful things that can be done? Yes. >> Yeah. >> But we're also human and the bad stuff's going to come out too. And how do we- >> Yeah. >> How do we as an industry, as a community, you know, understand and mitigate those ramifications so that we can benefit more from the positive than the negative. So it is interesting that it comes kind of full circle in really interesting ways. >> Yeah. The underbelly takes place first, gets it in the early adopter mode. Normally industries with, you know, money involved arbitrage, no standards. But we've seen this movie before. Is there hope, Lena, that we can have a more secure environment? >> I would hope so. (Lena laughs) Although depressingly, we've been in this well for 30 years now and we're, at the end of the day, still telling people not to click links on emails. So yeah, that kind of still keeps me awake at night a wee bit. The whole thing about AI, I mean, it's, obviously I am not an expert by any stretch of the imagination in AI. I did read (indistinct) book recently about AI and that was kind of interesting. And I'm just trying to teach myself as much as I can about it to the extent of even buying the "Dummies Guide to AI." Just because, it's actually not a dummies guide. It's actually fairly interesting, but I'm always thinking about it from a security standpoint. So it's kind of my worst nightmare and the best thing that could ever happen in the same dream. You know, you've got this technology where I can ask it a question and you know, it spits out generally a reasonable answer. And my team are working on with Mark Porter our CTO and his team on almost like an incubation of AI link. What would it look like from MongoDB? What's the legal ramifications? 'Cause there will be legal ramifications even though it's the wild, wild west just now, I think. Regulation's going to catch up to us pretty quickly, I would think. >> John: Yeah, yeah. >> And so I think, you know, as long as companies have a seat at the table and governments perhaps don't become too dictatorial over this, then hopefully we'll be in a good place. But we'll see. I think it's a really interest, there's that curse, we're living in interesting times. I think that's where we are. >> It's interesting just to stay on this tech trend for a minute. The standards bodies are different now. Back in the old days there were, you know, IEEE standards, ITF standards. >> Tara: TPC. >> The developers are the new standard. I mean, now you're seeing open source completely different where it was in the '90s to here beginning, that was gen one, some say gen two, but I say gen one, now we're exploding with open source. You have kind of developers setting the standards. If developers like it in droves, it becomes defacto, which then kind of rolls into implementation. >> Yeah, I mean I think if you don't have developer input, and this is why I love working with Tara and her team so much is 'cause they get it. If we don't have input from developers, it's not going to get used. There's going to be ways of of working around it, especially when it comes to security. If they don't, you know, if you're a developer and you're sat at your screen and you don't want to do that particular thing, you're going to find a way around it. You're a smart person. >> Yeah. >> So. >> Developers on the front lines now versus, even back in the '90s, they're like, "Okay, consider the dev's, got a QA team." Everything was Waterfall, now it's Cloud, and developers are on the front lines of everything. Tara, I mean, this is where the standards are being met. What's your reaction to that? >> Well, I think it's outstanding. I mean, you know, like I was at Netscape and part of the crowd that released the browser as open source and we founded mozilla.org, right. And that was, you know, in many ways kind of the birth of the modern open source movement beyond what we used to have, what was basically free software foundation was sort of the only game in town. And I think it is so incredibly valuable. I want to emphasize, you know, and pile onto what Lena was saying, it's not just that the developers are having input on a sort of company by company basis. Open source to me is like a checks and balance, where it allows us as a broader community to be able to agree on and enforce certain standards in order to try and keep the technology platforms as accessible as possible. I think Kubernetes is a great example of that, right. If we didn't have Kubernetes, that would've really changed the nature of how we think about container orchestration. But even before that, Linux, right. Linux allowed us as an industry to end the Unix Wars and as someone who was on the front lines of that as well and having to support 42 different operating systems with our product, you know, that was a huge win. And it allowed us to stop arguing about operating systems and start arguing about software or not arguing, but developing it in positive ways. So with, you know, with Kubernetes, with container orchestration, we all agree, okay, that's just how we're going to orchestrate. Now we can build up this huge ecosystem, everybody gets taken along, right. And now it changes the game for what we're defining as business differentials, right. And so when we talk about crypto, that's a little bit harder, but certainly with AI, right, you know, what are the checks and balances that as an industry and as the developers around this, that we can in, you know, enforce to make sure that no one company or no one body is able to overly control how these things are managed, how it's defined. And I think that is only for the benefit in the industry as a whole, particularly when we think about the only other option is it gets regulated in ways that do not involve the people who actually know the details of what they're talking about. >> Regulated and or thrown away or bankrupt or- >> Driven underground. >> Yeah. >> Which would be even worse actually. >> Yeah, that's a really interesting, the checks and balances. I love that call out. And I was just talking with another interview part of the series around women being represented in the 51% ratio. Software is for everybody. So that we believe that open source movement around the collective intelligence of the participants in the industry and independent of gender, this is going to be the next wave. You're starting to see these videos really have impact because there are a lot more leaders now at the table in companies developing software systems and with AI, the aperture increases for applications. And this is the new dynamic. What's your guys view on this dynamic? How does this go forward in a positive way? Is there a certain trajectory you see? For women in the industry? >> I mean, I think some of the states are trying to, again, from the government angle, some of the states are trying to force women into the boardroom, for example, California, which can be no bad thing, but I don't know, sometimes I feel a bit iffy about all this kind of forced- >> John: Yeah. >> You know, making, I don't even know how to say it properly so you can cut this part of the interview. (John laughs) >> Tara: Well, and I think that they're >> I'll say it's not organic. >> No, and I think they're already pulling it out, right. It's already been challenged so they're in the process- >> Well, this is the open source angle, Tara, you are getting at it. The change agent is open, right? So to me, the history of the proven model is openness drives transparency drives progress. >> No, it's- >> If you believe that to be true, this could have another impact. >> Yeah, it's so interesting, right. Because if you look at McKinsey Consulting or Boston Consulting or some of the other, I'm blocking on all of the names. There has been a decade or more of research that shows that a non homogeneous employee base, be it gender or ethnicity or whatever, generates more revenue, right? There's dollar signs that can be attached to this, but it's not enough for all companies to want to invest in that way. And it's not enough for all, you know, venture firms or investment firms to grant that seed money or do those seed rounds. I think it's getting better very slowly, but socialization is a much harder thing to overcome over time. Particularly, when you're not just talking about one country like the United States in our case, but around the world. You know, tech centers now exist all over the world, including places that even 10 years ago we might not have expected like Nairobi, right. Which I think is amazing, but you have to factor in the cultural implications of that as well, right. So yes, the openness is important and we have, it's important that we have those voices, but I don't think it's a panacea solution, right. It's just one more piece. I think honestly that one of the most important opportunities has been with Cloud computing and Cloud's been around for a while. So why would I say that? It's because if you think about like everybody holds up the Steve Jobs, Steve Wozniak, back in the '70s, or Sergey and Larry for Google, you know, you had to have access to enough credit card limit to go to Fry's and buy your servers and then access to somebody like Susan Wojcicki to borrow the garage or whatever. But there was still a certain amount of upfrontness that you had to be able to commit to, whereas now, and we've, I think, seen a really good evidence of this being able to lease server resources by the second and have development platforms that you can do on your phone. I mean, for a while I think Africa, that the majority of development happened on mobile devices because there wasn't a sufficient supply chain of laptops yet. And that's no longer true now as far as I know. But like the power that that enables for people who would otherwise be underrepresented in our industry instantly opens it up, right? And so to me that's I think probably the biggest opportunity that we've seen from an industry on how to make more availability in underrepresented representation for entrepreneurship. >> Yeah. >> Something like AI, I think that's actually going to take us backwards if we're not careful. >> Yeah. >> Because of we're reinforcing that socialization. >> Well, also the bias. A lot of people commenting on the biases of the large language inherently built in are also problem. Lena, I want you to weigh on this too, because I think the skills question comes up here and I've been advocating that you don't need the pedigree, college pedigree, to get into a certain jobs, you mentioned Cloud computing. I mean, it's been around for you think a long time, but not really, really think about it. The ability to level up, okay, if you're going to join something new and half the jobs in cybersecurity are created in the past year, right? So, you have this what used to be a barrier, your degree, your pedigree, your certification would take years, would be a blocker. Now that's gone. >> Lena: Yeah, it's the opposite. >> That's, in fact, psychology. >> I think so, but the people who I, by and large, who I interview for jobs, they have, I think security people and also I work with our compliance folks and I can't forget them, but let's talk about security just now. I've always found a particular kind of mindset with security folks. We're very curious, not very good at following rules a lot of the time, and we'd love to teach others. I mean, that's one of the big things stem from the start of my career. People were always interested in teaching and I was interested in learning. So it was perfect. And I think also having, you know, strong women leaders at MongoDB allows other underrepresented groups to actually apply to the company 'cause they see that we're kind of talking the talk. And that's been important. I think it's really important. You know, you've got Tara and I on here today. There's obviously other senior women at MongoDB that you can talk to as well. There's a bunch of us. There's not a whole ton of us, but there's a bunch of us. And it's good. It's definitely growing. I've been there for four years now and I've seen a growth in women in senior leadership positions. And I think having that kind of track record of getting really good quality underrepresented candidates to not just interview, but come and join us, it's seen. And it's seen in the industry and people take notice and they're like, "Oh, okay, well if that person's working, you know, if Tara Hernandez is working there, I'm going to apply for that." And that in itself I think can really, you know, reap the rewards. But it's getting started. It's like how do you get your first strong female into that position or your first strong underrepresented person into that position? It's hard. I get it. If it was easy, we would've sold already. >> It's like anything. I want to see people like me, my friends in there. Am I going to be alone? Am I going to be of a group? It's a group psychology. Why wouldn't? So getting it out there is key. Is there skills that you think that people should pay attention to? One's come up as curiosity, learning. What are some of the best practices for folks trying to get into the tech field or that's in the tech field and advancing through? What advice are you guys- >> I mean, yeah, definitely, what I say to my team is within my budget, we try and give every at least one training course a year. And there's so much free stuff out there as well. But, you know, keep learning. And even if it's not right in your wheelhouse, don't pick about it. Don't, you know, take a look at what else could be out there that could interest you and then go for it. You know, what does it take you few minutes each night to read a book on something that might change your entire career? You know, be enthusiastic about the opportunities out there. And there's so many opportunities in security. Just so many. >> Tara, what's your advice for folks out there? Tons of stuff to taste, taste test, try things. >> Absolutely. I mean, I always say, you know, my primary qualifications for people, I'm looking for them to be smart and motivated, right. Because the industry changes so quickly. What we're doing now versus what we did even last year versus five years ago, you know, is completely different though themes are certainly the same. You know, we still have to code and we still have to compile that code or package the code and ship the code so, you know, how well can we adapt to these new things instead of creating floppy disks, which was my first job. Five and a quarters, even. The big ones. >> That's old school, OG. There it is. Well done. >> And now it's, you know, containers, you know, (indistinct) image containers. And so, you know, I've gotten a lot of really great success hiring boot campers, you know, career transitioners. Because they bring a lot experience in addition to the technical skills. I think the most important thing is to experiment and figuring out what do you like, because, you know, maybe you are really into security or maybe you're really into like deep level coding and you want to go back, you know, try to go to school to get a degree where you would actually want that level of learning. Or maybe you're a front end engineer, you want to be full stacked. Like there's so many different things, data science, right. Maybe you want to go learn R right. You know, I think it's like figure out what you like because once you find that, that in turn is going to energize you 'cause you're going to feel motivated. I think the worst thing you could do is try to force yourself to learn something that you really could not care less about. That's just the worst. You're going in handicapped. >> Yeah and there's choices now versus when we were breaking into the business. It was like, okay, you software engineer. They call it software engineering, that's all it was. You were that or you were in sales. Like, you know, some sort of systems engineer or sales and now it's,- >> I had never heard of my job when I was in school, right. I didn't even know it was a possibility. But there's so many different types of technical roles, you know, absolutely. >> It's so exciting. I wish I was young again. >> One of the- >> Me too. (Lena laughs) >> I don't. I like the age I am. So one of the things that I did to kind of harness that curiosity is we've set up a security champions programs. About 120, I guess, volunteers globally. And these are people from all different backgrounds and all genders, diversity groups, underrepresented groups, we feel are now represented within this champions program. And people basically give up about an hour or two of their time each week, with their supervisors permission, and we basically teach them different things about security. And we've now had seven full-time people move from different areas within MongoDB into my team as a result of that program. So, you know, monetarily and time, yeah, saved us both. But also we're showing people that there is a path, you know, if you start off in Tara's team, for example, doing X, you join the champions program, you're like, "You know, I'd really like to get into red teaming. That would be so cool." If it fits, then we make that happen. And that has been really important for me, especially to give, you know, the women in the underrepresented groups within MongoDB just that window into something they might never have seen otherwise. >> That's a great common fit is fit matters. Also that getting access to what you fit is also access to either mentoring or sponsorship or some sort of, at least some navigation. Like what's out there and not being afraid to like, you know, just ask. >> Yeah, we just actually kicked off our big mentor program last week, so I'm the executive sponsor of that. I know Tara is part of it, which is fantastic. >> We'll put a plug in for it. Go ahead. >> Yeah, no, it's amazing. There's, gosh, I don't even know the numbers anymore, but there's a lot of people involved in this and so much so that we've had to set up mentoring groups rather than one-on-one. And I think it was 45% of the mentors are actually male, which is quite incredible for a program called Mentor Her. And then what we want to do in the future is actually create a program called Mentor Them so that it's not, you know, not just on the female and so that we can live other groups represented and, you know, kind of break down those groups a wee bit more and have some more granularity in the offering. >> Tara, talk about mentoring and sponsorship. Open source has been there for a long time. People help each other. It's community-oriented. What's your view of how to work with mentors and sponsors if someone's moving through ranks? >> You know, one of the things that was really interesting, unfortunately, in some of the earliest open source communities is there was a lot of pervasive misogyny to be perfectly honest. >> Yeah. >> And one of the important adaptations that we made as an open source community was the idea, an introduction of code of conducts. And so when I'm talking to women who are thinking about expanding their skills, I encourage them to join open source communities to have opportunity, even if they're not getting paid for it, you know, to develop their skills to work with people to get those code reviews, right. I'm like, "Whatever you join, make sure they have a code of conduct and a good leadership team. It's very important." And there are plenty, right. And then that idea has come into, you know, conferences now. So now conferences have codes of contact, if there are any good, and maybe not all of them, but most of them, right. And the ideas of expanding that idea of intentional healthy culture. >> John: Yeah. >> As a business goal and business differentiator. I mean, I won't lie, when I was recruited to come to MongoDB, the culture that I was able to discern through talking to people, in addition to seeing that there was actually women in senior leadership roles like Lena, like Kayla Nelson, that was a huge win. And so it just builds on momentum. And so now, you know, those of us who are in that are now representing. And so that kind of reinforces, but it's all ties together, right. As the open source world goes, particularly for a company like MongoDB, which has an open source product, you know, and our community builds. You know, it's a good thing to be mindful of for us, how we interact with the community and you know, because that could also become an opportunity for recruiting. >> John: Yeah. >> Right. So we, in addition to people who might become advocates on Mongo's behalf in their own company as a solution for themselves, so. >> You guys had great successful company and great leadership there. I mean, I can't tell you how many times someone's told me "MongoDB doesn't scale. It's going to be dead next year." I mean, I was going back 10 years. It's like, just keeps getting better and better. You guys do a great job. So it's so fun to see the success of developers. Really appreciate you guys coming on the program. Final question, what are you guys excited about to end the segment? We'll give you guys the last word. Lena will start with you and Tara, you can wrap us up. What are you excited about? >> I'm excited to see what this year brings. I think with ChatGPT and its copycats, I think it'll be a very interesting year when it comes to AI and always in the lookout for the authentic deep fakes that we see coming out. So just trying to make people aware that this is a real thing. It's not just pretend. And then of course, our old friend ransomware, let's see where that's going to go. >> John: Yeah. >> And let's see where we get to and just genuine hygiene and housekeeping when it comes to security. >> Excellent. Tara. >> Ah, well for us, you know, we're always constantly trying to up our game from a security perspective in the software development life cycle. But also, you know, what can we do? You know, one interesting application of AI that maybe Google doesn't like to talk about is it is really cool as an addendum to search and you know, how we might incorporate that as far as our learning environment and developer productivity, and how can we enable our developers to be more efficient, productive in their day-to-day work. So, I don't know, there's all kinds of opportunities that we're looking at for how we might improve that process here at MongoDB and then maybe be able to share it with the world. One of the things I love about working at MongoDB is we get to use our own products, right. And so being able to have this interesting document database in order to put information and then maybe apply some sort of AI to get it out again, is something that we may well be looking at, if not this year, then certainly in the coming year. >> Awesome. Lena Smart, the chief information security officer. Tara Hernandez, vice president developer of productivity from MongoDB. Thank you so much for sharing here on International Women's Day. We're going to do this quarterly every year. We're going to do it and then we're going to do quarterly updates. Thank you so much for being part of this program. >> Thank you. >> Thanks for having us. >> Okay, this is theCube's coverage of International Women's Day. I'm John Furrier, your host. Thanks for watching. (upbeat music)

Published Date : Mar 6 2023

SUMMARY :

Thanks for coming in to this program MongoDB is kind of gone the I'm described as the ones throat to choke. Kind of goofing on the you know, and all the challenges that you faced the time if you were, We'll go back to that you know, I want to learn how these work. Tara, when, you know, your career started, you know, to me AI in a lot And so, you know, and the bad stuff's going to come out too. you know, understand you know, money involved and you know, it spits out And so I think, you know, you know, IEEE standards, ITF standards. The developers are the new standard. and you don't want to do and developers are on the And that was, you know, in many ways of the participants I don't even know how to say it properly No, and I think they're of the proven model is If you believe that that you can do on your phone. going to take us backwards Because of we're and half the jobs in cybersecurity And I think also having, you know, I going to be of a group? You know, what does it take you Tons of stuff to taste, you know, my primary There it is. And now it's, you know, containers, Like, you know, some sort you know, absolutely. I (Lena laughs) especially to give, you know, Also that getting access to so I'm the executive sponsor of that. We'll put a plug in for it. and so that we can live to work with mentors You know, one of the things And one of the important and you know, because So we, in addition to people and Tara, you can wrap us up. and always in the lookout for it comes to security. addendum to search and you know, We're going to do it and then we're I'm John Furrier, your host.

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Peter Fetterolf, ACG Business Analytics & Charles Tsai, Dell Technologies | MWC Barcelona 2023


 

>> Narrator: TheCUBE's live coverage is made possible by funding from Dell Technologies. Creating technologies that drive human progress. (light airy music) >> Hi, everybody, welcome back to the Fira in Barcelona. My name is Dave Vellante. I'm here with my co-host Dave Nicholson. Lisa Martin is in the house. John Furrier is pounding the news from our Palo Alto studio. We are super excited to be talking about cloud at the edge, what that means. Charles Tsai is here. He's the Senior Director of product management at Dell Technologies and Peter Fetterolf is the Chief Technology Officer at ACG Business Analytics, a firm that goes deep into the TCO and the telco space, among other things. Gents, welcome to theCUBE. Thanks for coming on. Thank you. >> Good to be here. >> Yeah, good to be here. >> So I've been in search all week of the elusive next wave of monetization for the telcos. We know they make great money on connectivity, they're really good at that. But they're all talking about how they can't let this happen again. Meaning we can't let the over the top vendors yet again, basically steal our cookies. So we're going to not mess it up this time. We're going to win in the monetization. Charles, where are those monetization opportunities? Obviously at the edge, the telco cloud at the edge. What is that all about and where's the money? >> Well, Dave, I think from a Dell's perspective, what we want to be able to enable operators is a solution that enable them to roll out services much quicker, right? We know there's a lot of innovation around IoT, MEG and so on and so forth, but they continue to rely on traditional technology and way of operations is going to take them years to enable new services. So what Dell is doing is now, creating the entire vertical stack from the hardware through CAST and automation that enable them, not only to push out services very quickly, but operating them using cloud principles. >> So it's when you say the entire vertical stack, it's the integrated hardware components with like, for example, Red Hat on top- >> Right. >> Or a Wind River? >> That's correct. >> Okay, and then open API, so the developers can create workloads, I presume data companies. We just had a data conversation 'cause that was part of the original stack- >> That's correct. >> So through an open ecosystem, you can actually sort of recreate that value, correct? >> That's correct. >> Okay. >> So one thing Dell is doing, is we are offering an infrastructure block where we are taking over the overhead of certifying every release coming from the Red Hat or the Wind River of the world, right? We want telcos to spend their resources on what is going to generate them revenue. Not the overhead of creating this cloud stack. >> Dave, I remember when we went through this in the enterprise and you had companies like, you know, IBM with the AS400 and the mainframe saying it's easier to manage, which it was, but it's still, you know, it was subsumed by the open systems trend. >> Yeah, yeah. And I think that's an important thing to probe on, is this idea of what is, what exactly does it mean to be cloud at the edge in the telecom space? Because it's a much used term. >> Yeah. >> When we talk about cloud and edge, in sort of generalized IT, but what specifically does it mean? >> Yeah, so when we talk about telco cloud, first of all it's kind of different from what you're thinking about public cloud today. And there's a couple differences. One, if you look at the big hyperscaler public cloud today, they tend to be centralized in huge data centers. Okay, telco cloud, there are big data centers, but then there's also regional data centers. There are edge data centers, which are your typical like access central offices that have turned data centers, and then now even cell sites are becoming mini data centers. So it's distributed. I mean like you could have like, even in a country like say Germany, you'd have 30,000 soul sites, each one of them being a data center. So it's a very different model. Now the other thing I want to go back to the question of monetization, okay? So how do you do monetization? The only way to do that, is to be able to offer new services, like Charles said. How do you offer new services? You have to have an open ecosystem that's going to be very, very flexible. And if we look at where telcos are coming from today, they tend to be very inflexible 'cause they're all kind of single vendor solutions. And even as we've moved to virtualization, you know, if you look at packet core for instance, a lot of them are these vertical stacks of say a Nokia or Ericson or Huawei where you know, you can't really put any other vendors or any other solutions into that. So basically the idea is this kind of horizontal architecture, right? Where now across, not just my central data centers, but across my edge data centers, which would be traditionally my access COs, as well as my cell sites. I have an open environment. And we're kind of starting with, you know, packet core obviously with, and UPFs being distributed, but now open ran or virtual ran, where I can have CUs and DUs and I can split CUs, they could be at the soul site, they could be in edge data centers. But then moving forward, we're going to have like MEG, which are, you know, which are new kinds of services, you know, could be, you know, remote cars it could be gaming, it could be the Metaverse. And these are going to be a multi-vendor environment. So one of the things you need to do is you need to have you know, this cloud layer, and that's what Charles was talking about with the infrastructure blocks is helping the service providers do that, but they still own their infrastructure. >> Yeah, so it's still not clear to me how the service providers win that game but we can maybe come back to that because I want to dig into TCO a little bit. >> Sure. >> Because I have a lot of friends at Dell. I don't have a lot of friends at HPE. I've always been critical when they take an X86 server put a name on it that implies edge and they throw it over the fence to the edge, that's not going to work, okay? We're now seeing, you know we were just at the Dell booth yesterday, you did the booth crawl, which was awesome. Purpose-built servers for this environment. >> Charles: That's right. >> So there's two factors here that I want to explore in TCO. One is, how those next gen servers compare to the previous gen, especially in terms of power consumption but other factors and then how these sort of open ran, open ecosystem stacks compared to proprietary stacks. Peter, can you help us understand those? >> Yeah, sure. And Charles can comment on this as well. But I mean there, there's a couple areas. One is just moving the next generation. So especially on the Intel side, moving from Ice Lake to the Sapphire Rapids is a big deal, especially when it comes to the DU. And you know, with the radios, right? There's the radio unit, the RU, and then there's the DU the distributed unit, and the CU. The DU is really like part of the radio, but it's virtualized. When we moved from Ice lake to Sapphire Rapids, which is third generation intel to fourth generation intel, we're literally almost doubling the performance in the DU. And that's really important 'cause it means like almost half the number of servers and we're talking like 30, 40, 50,000 servers in some cases. So, you know, being able to divide that by two, that's really big, right? In terms of not only the the cost but all the TCO and the OpEx. Now another area that's really important, when I was talking moving from these vertical silos to the horizontal, the issue with the vertical silos is, you can't place any other workloads into those silos. So it's kind of inefficient, right? Whereas when we have the horizontal architecture, now you can place workloads wherever you want, which basically also means less servers but also more flexibility, more service agility. And then, you know, I think Charles can comment more, specifically on the XR8000, some things Dell's doing, 'cause it's really exciting relative to- >> Sure. >> What's happening in there. >> So, you know, when we start looking at putting compute at the edge, right? We recognize the first thing we have to do is understand the environment we are going into. So we spend with a lot of time with telcos going to the south side, going to the edge data center, looking at operation, how do the engineer today deal with maintenance replacement at those locations? Then based on understanding the operation constraints at those sites, we create innovation and take a traditional server, remodel it to make sure that we minimize the disruption to the operations, right? Just because we are helping them going from appliances to open compute, we do not want to disrupt what is have been a very efficient operation on the remote sites. So we created a lot of new ideas and develop them on general compute, where we believe we can save a lot of headache and disruptions and still provide the same level of availability, resiliency, and redundancy on an open compute platform. >> So when we talk about open, we don't mean generic? Fair? See what I mean? >> Open is more from the software workload perspective, right? A Dell server can run any type of workload that customer intend. >> But it's engineered for this? >> Environment. >> Environment. >> That's correct. >> And so what are some of the environmental issues that are dealt with in the telecom space that are different than the average data center? >> The most basic one, is in most of the traditional cell tower, they are deployed within cabinets instead of racks. So they are depth constraints that you just have no access to the rear of the chassis. So that means on a server, is everything you need to access, need to be in the front, nothing should be in the back. Then you need to consider how labor union come into play, right? There's a lot of constraint on who can go to a cell tower and touch power, who can go there and touch compute, right? So we minimize all that disruption through a modular design and make it very efficient. >> So when we took a look at XR8000, literally right here, sitting on the desk. >> Uh-huh. >> Took it apart, don't panic, just pulled out some sleds and things. >> Right, right. >> One of the interesting demonstrations was how it compared to the size of a shoe. Now apparently you hired someone at Dell specifically because they wear a size 14 shoe, (Charles laughs) so it was even more dramatic. >> That's right. >> But when you see it, and I would suggest that viewers go back and take a look at that segment, specifically on the hardware. You can see exactly what you just referenced. This idea that everything is accessible from the front. Yeah. >> So I want to dig in a couple things. So I want to push back a little bit on what you were saying about the horizontal 'cause there's the benefit, if you've got the horizontal infrastructure, you can run a lot more workloads. But I compare it to the enterprise 'cause I, that was the argument, I've made that argument with converged infrastructure versus say an Oracle vertical stack, but it turned out that actually Oracle ran Oracle better, okay? Is there an analog in telco or is this new open architecture going to be able to not only service the wide range of emerging apps but also be as resilient as the proprietary infrastructure? >> Yeah and you know, before I answer that, I also want to say that we've been writing a number of white papers. So we have actually three white papers we've just done with Dell looking at infrastructure blocks and looking at vertical versus horizontal and also looking at moving from the previous generation hardware to the next generation hardware. So all those details, you can find the white papers, and you can find them either in the Dell website or at the ACG research website >> ACGresearch.com? >> ACG research. Yeah, if you just search ACG research, you'll find- >> Yeah. >> Lots of white papers on TCO. So you know, what I want to say, relative to the vertical versus horizontal. Yeah, obviously in the vertical side, some of those things will run well, I mean it won't have issues. However, that being said, as we move to cloud native, you know, it's very high performance, okay? In terms of the stack, whether it be a Red Hat or a VMware or other cloud layers, that's really become much more mature. It now it's all CNF base, which is really containerized, very high performance. And so I don't think really performance is an issue. However, my feeling is that, if you want to offer new services and generate new revenue, you're not going to do it in vertical stacks, period. You're going to be able to do a packet core, you'll be able to do a ran over here. But now what if I want to offer a gaming service? What if I want to do metaverse? What if I want to do, you have to have an environment that's a multi-vendor environment that supports an ecosystem. Even in the RAN, when we look at the RIC, and the xApps and the rApps, these are multi-vendor environments that's going to create a lot of flexibility and you can't do that if you're restricted to, I can only have one vendor running on this hardware. >> Yeah, we're seeing these vendors work together and create RICs. That's obviously a key point, but what I'm hearing is that there may be trade offs, but the incremental value is going to overwhelm that. Second question I have, Peter is, TCO, I've been hearing a lot about 30%, you know, where's that 30% come from? Is it Op, is it from an OpEx standpoint? Is it labor, is it power? Is it, you mentioned, you know, cutting the number of servers in half. If I can unpack the granularity of that TCO, where's the benefit coming from? >> Yeah, the answer is yes. (Peter and Charles laugh) >> Okay, we'll do. >> Yeah, so- >> One side that, in terms of, where is the big bang for the bucks? >> So I mean, so you really need to look at the white paper to see details, but definitely power, definitely labor, definitely reducing the number of servers, you know, reducing the CapEx. The other thing is, is as you move to this really next generation horizontal telco cloud, there's the whole automation and orchestration, that is a key component as well. And it's enabled by what Dell is doing. It's enabled by the, because the thing is you're not going to have end-to-end automation if you have all this legacy stuff there or if you have these vertical stacks where you can't integrate. I mean you can automate that part and then you have separate automation here, you separate. you need to have integrated automation and orchestration across the whole thing. >> One other point I would add also, right, on the hardware perspective, right? With the customized hardware, what we allow operator to do is, take out the existing appliance and push a edge optimized server without reworking the entire infrastructure. There is a significant saving where you don't have to rethink about what is my power infrastructure, right? What is my security infrastructure? The server is designed to leverage the existing, what is already there. >> How should telco, Charles, plan for this transformation? Are there specific best practices that you would recommend in terms of the operational model? >> Great question. I think first thing is do an inventory of what you have. Understand what your constraints are and then come to Dell, we will love to consult with you, based on our experience on the best practices. We know how to minimize additional changes. We know how to help your support engineer, understand how to shift appliance based operation to a cloud-based operation. >> Is that a service you offer? Is that a pre-sales freebie? What is maybe both? >> It's both. >> Yeah. >> It's both. >> Yeah. >> Guys- >> Just really quickly. >> We're going to wrap. >> The, yeah. Dave loves the TCO discussion. I'm always thinking in terms of, well how do you measure TCO when you're comparing something where you can't do something to an environment where you're going to be able to do something new? And I know that that's always the challenge in any kind of emerging market where things are changing, any? >> Well, I mean we also look at, not only TCO, but we look at overall business case. So there's basically service at GLD and revenue and then there's faster time to revenues. Well, and actually ACG, we actually have a platform called the BAE or Business Analytics Engine that's a very sophisticated simulation cloud-based platform, where we can actually look at revenue month by month. And we look at what's the impact of accelerating revenue by three months. By four months. >> So you're looking into- >> By six months- >> So you're forward looking. You're just not consistently- >> So we're not just looking at TCO, we're looking at the overall business case benefit. >> Yeah, exactly right. There's the TCO, which is the hard dollars. >> Right. >> CFO wants to see that, he or she needs to see that. But you got to, you can convince that individual, that there's a business case around it. >> Peter: Yeah. >> And then you're going to sign up for that number. >> Peter: Yeah. >> And they're going to be held to it. That's the story the world wants. >> At the end of the day, telcos have to be offered new services 'cause look at all the money that's been spent. >> Dave: Yeah, that's right. >> On investment on 5G and everything else. >> 0.5 trillion over the next seven years. All right, guys, we got to go. Sorry to cut you off. >> Okay, thank you very much. >> But we're wall to wall here. All right, thanks so much for coming on. >> Dave: Fantastic. >> All right, Dave Vellante, for Dave Nicholson. Lisa Martin's in the house. John Furrier in Palo Alto Studios. Keep it right there. MWC 23 live from the Fira in Barcelona. (light airy music)

Published Date : Mar 1 2023

SUMMARY :

that drive human progress. and Peter Fetterolf is the of the elusive next wave of creating the entire vertical of the original stack- or the Wind River of the world, right? AS400 and the mainframe in the telecom space? So one of the things you need to do how the service providers win that game the fence to the edge, to the previous gen, So especially on the Intel side, We recognize the first thing we have to do from the software workload is in most of the traditional cell tower, sitting on the desk. Took it apart, don't panic, One of the interesting demonstrations accessible from the front. But I compare it to the Yeah and you know, Yeah, if you just search ACG research, and the xApps and the rApps, but the incremental value Yeah, the answer is yes. and then you have on the hardware perspective, right? inventory of what you have. Dave loves the TCO discussion. and then there's faster time to revenues. So you're forward looking. So we're not just There's the TCO, But you got to, you can And then you're going to That's the story the world wants. At the end of the day, and everything else. Sorry to cut you off. But we're wall to wall here. Lisa Martin's in the house.

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Luis Ceze, OctoML | Cube Conversation


 

(gentle music) >> Hello, everyone. Welcome to this Cube Conversation. I'm John Furrier, host of theCUBE here, in our Palo Alto Studios. We're featuring OctoML. I'm with the CEO, Luis Ceze. Chief Executive Officer, Co-founder of OctoML. I'm John Furrier of theCUBE. Thanks for joining us today. Luis, great to see you. Last time we spoke was at "re:MARS" Amazon's event. Kind of a joint event between (indistinct) and Amazon, kind of put a lot together. Great to see you. >> Great to see you again, John. I really have good memories of that interview. You know, that was definitely a great time. Great to chat with you again. >> The world of ML and AI, machine learning and AI is really hot. Everyone's talking about it. It's really great to see that advance. So I'm looking forward to this conversation but before we get started, introduce who you are in OctoML. >> Sure. I'm Luis Ceze, Co-founder and CEO at OctoML. I'm also professor of Computer Science at University of Washington. You know, OctoML grew out of our efforts on the Apache CVM project, which is a compiler in runtime system that enables folks to run machine learning models in a broad set of harder in the Edge and in the Cloud very efficiently. You know, we grew that project and grew that community, definitely saw there was something to pain point there. And then we built OctoML, OctoML is about three and a half years old now. And the mission, the company is to enable customers to deploy models very efficiently in the Cloud. And make them, you know, run. Do it quickly, run fast, and run at a low cost, which is something that's especially timely right now. >> I like to point out also for the folks 'casue they should know that you're also a professor in the Computer Science department at University of Washington. A great program there. This is a really an inflection point with AI machine learning. The computer science industry has been waiting for decades to advance AI with all this new cloud computing, all the hardware and silicon advancements, GPUs. This is the perfect storm. And you know, this the computer science now we we're seeing an acceleration. Can you share your view, and you're obviously a professor in that department but also, an entrepreneur. This is a great time for computer science. Explain why. >> Absolutely, yeah, no. Just like the confluence of you know, advances in what, you know, computers can do as devices to computer information. Plus, you know, advances in AI that enable applications that you know, we thought it was highly futuristic and now it's just right there today. You know, AI that can generate photo realistic images from descriptions, you know, can write text that's pretty good. Can help augment, you know, human creativity in a really meaningful way. So you see the confluence of capabilities and the creativity of humankind into new applications is just extremely exciting, both from a researcher point of view as well as an entrepreneur point of view, right. >> What should people know about these large language models we're seeing with ChatGPT and how Google has got a lot of work going on that air. There's been a lot of work recently. What's different now about these models, and why are they so popular and effective now? What's the difference between now, and say five years ago, that makes it more- >> Oh, yeah. It's a huge inflection on their capabilities, I always say like emergent behavior, right? So as these models got more complex and our ability to train and deploy them, you know, got to this point... You know, they really crossed a threshold into doing things that are truly surprising, right? In terms of generating, you know, exhalation for things generating tax, summarizing tax, expending tax. And you know, exhibiting what to some may look like reasoning. They're not quite reasoning fundamentally. They're generating tax that looks like they're reasoning, but they do it so well, that it feels like was done by a human, right. So I would say that the biggest changes that, you know, now, they can actually do things that are extremely useful for business in people's lives today. And that wasn't the case five years ago. So that's in the model capabilities and that is being paired with huge advances in computing that enabled this to be... Enables this to be, you know, actually see line of sites to be deployed at scale, right. And that's where we come in, by the way, but yeah. >> Yeah, I want to get into that. And also, you know, the fusion of data integrating data sets at scales. Another one we're seeing a lot of happening now. It's not just some, you know, siloed, pre-built data modeling. It's a lot of agility and a lot of new integration capabilities of data. How is that impacting the dynamics? >> Yeah, absolutely. So I'll say that the ability to either take the data that has that exists in training a model to do something useful with it, and more interestingly I would say, using baseline foundational models and with a little bit of data, turn them into something that can do a specialized task really, really well. Created this really fast proliferation of really impactful applications, right? >> If every company now is looking at this trend and I'm seeing a lot... And I think every company will rebuild their business with machine learning. If they're not already doing it. And the folks that aren't will probably be dinosaurs will be out of business. This is a real business transformation moment where machine learning and AI, as it goes mainstream. I think it's just the beginning. This is where you guys come in, and you guys are poised for handling this frenzy to change business with machine learning models. How do you guys help customers as they look at this, you know, transition to get, you know, concept to production with machine learning? >> Great. Great questions, yeah, so I would say that it's fair to say there's a bunch of models out there that can do useful things right off the box, right? So and also, the ability to create models improved quite a bit. So the challenge now shifted to customers, you know. Everyone is looking to incorporating AI into their applications. So what we do for them is to, first of all, how do you do that quickly, without needing highly specialized, difficult to find engineering? And very importantly, how do you do that at cost that's accessible, right? So all of these fantastic models that we just talked about, they use an amount of computing that's just astronomical compared to anything else we've done in the past. It means the costs that come with it, are also very, very high. So it's important to enable customers to, you know, incorporate AI into their applications, to their use cases in a way that they can do, with the people that they have, and the costs that they can afford, such that they can have, you know, the maximum impacting possibly have. And finally, you know, helping them deal with hardware availability, as you know, even though we made a lot of progress in making computing cheaper and cheaper. Even to this day, you know, you can never get enough. And getting an allocation, getting the right hardware to run these incredibly hungry models is hard. And we help customers deal with, you know, harder availability as well. >> Yeah, for the folks watching as a... If you search YouTube, there's an interview we did last year at "re:MARS," I mentioned that earlier, just a great interview. You talked about this hardware independence, this traction. I want to get into that, because if you look at all the foundation models that are out there right now, that are getting traction, you're seeing two trends. You're seeing proprietary and open source. And obviously, open source always wins in my opinion, but, you know, there's this iPhone moment and android moment that one of your investors John Torrey from Madrona, talked about was is iPhone versus Android moment, you know, one's proprietary hardware and they're very specialized high performance and then open source. This is an important distinction and you guys are hardware independent. What's the... Explain what all this means. >> Yeah. Great set of questions. First of all, yeah. So, you know, OpenAI, and of course, they create ChatGPT and they offer an API to run these models that does amazing things. But customers have to be able to go and send their data over to OpenAI, right? So, and run the model there and get the outputs. Now, there's open source models that can do amazing things as well, right? So they typically open source models, so they don't lag behind, you know, these proprietary closed models by more than say, you know, six months or so, let's say. And it means that enabling customers to take the models that they want and deploy under their control is something that's very valuable, because one, you don't have to expose your data to externally. Two, you can customize the model even more to the things that you wanted to do. And then three, you can run on an infrastructure that can be much more cost effective than having to, you know, pay somebody else's, you know, cost and markup, right? So, and where we help them is essentially help customers, enable customers to take machine learning models, say an open source model, and automate the process of putting them into production, optimize them to run with the right performance, and more importantly, give them the independence to run where they need to run, where they can run best, right? >> Yeah, and also, you know, I point out all the time that, you know, there's never any stopping the innovation of hardware silicon. You're seeing cloud computing more coming in there. So, you know, being hardware independent has some advantages. And if you look at OpenAI, for instance, you mentioned ChatGPT, I think this is interesting because I think everyone is scratching their head, going, "Okay, I need to move to this new generation." What's your pro tip and advice for folks who want to move to, or businesses that want to say move to machine learning? How do they get started? What are some of the considerations they need to think about to deploy these models into production? >> Yeah, great though. Great set of questions. First of all, I mean, I'm sure they're very aware of the kind of things that you want to do with AI, right? So you could be interacting with customers, you know, automating, interacting with customers. It could be, you know, finding issues in production lines. It could be, you know... Generating, you know, making it easier to produce content and so on. Like, you know, customers, users would have an idea what they want to do. You know, from that it can actually determine, what kind of machine learning models would solve the problem that would, you know, fits that use case. But then, that's when the hard thing begins, right? So when you find a model, identify the model that can do the thing that you wanted to do, you need to turn that into a thing that you can deploy. So how do you go from machine learning model that does a thing that you need to do, to a container with the right executor, the artifact they can actually go and deploy, right? So we've seen customers doing that on their own, right? So, and it's got a bit of work, and that's why we are excited about the automation that we can offer and then turn that into a turnkey problem, right? So a turnkey process. >> Luis, talk about the use cases. If I don't mind going and double down on the previous answer. You got existing services, and then there's new AI applications, AI for applications. What are the use cases with existing stuff, and the new applications that are being built? >> Yeah, I mean, existing itself is, for example, how do you do very smart search and auto completion, you know, when you are editing documents, for example. Very, very smart search of documents, summarization of tax, expanding bullets into pros in a way that, you know, don't have to spend as much human time. Just some of the existing applications, right? So some of the new ones are like truly AI native ways of producing content. Like there's a company that, you know, we share investors and love what they're doing called runwayyML, for example. It's sort of like an AI first way of editing and creating visual content, right? So you could say you have a video, you could say make this video look like, it's night as opposed to dark, or remove that dog in the corner. You can do that in a way that you couldn't do otherwise. So there's like definitely AI native use cases. And yet not only in life sciences, you know, there's quite a bit of advances on AI-based, you know, therapies and diagnostics processes that are designed using automated processes. And this is something that I feel like, we were just scratching the surface there. There's huge opportunities there, right? >> Talk about the inference and AI and production kind of angle here, because cost is a huge concern when you look at... And there's a hardware and that flexibility there. So I can see how that could help, but is there a cost freight train that can get out of control here if you don't deploy properly? Talk about the scale problem around cost in AI. >> Yeah, absolutely. So, you know, very quickly. One thing that people tend to think about is the cost is. You know, training has really high dollar amounts it tends over index on that. But what you have to think about is that for every model that's actually useful, you're going to train it once, and then run it a large number of times in inference. That means that over the lifetime of a model, the vast majority of the compute cycles and the cost are going to go to inference. And that's what we address, right? So, and to give you some idea, if you're talking about using large language model today, you know, you can say it's going to cost a couple of cents per, you know, 2,000 words output. If you have a million users active, you know, a day, you know, if you're lucky and you have that, you can, this cost can actually balloon very quickly to millions of dollars a month, just in inferencing costs. You know, assuming you know, that you actually have access to the infrastructure to run it, right? So means that if you don't pay attention to these inference costs and that's definitely going to be a surprise. And affects the economics of the product where this is embedded in, right? So this is something that, you know, if there's quite a bit of attention being put on right now on how do you do search with large language models and you don't pay attention to the economics, you know, you can have a surprise. You have to change the business model there. >> Yeah. I think that's important to call out, because you don't want it to be a runaway cost structure where you architected it wrong and then next thing you know, you got to unwind that. I mean, it's more than technical debt, it's actually real debt, it's real money. So, talk about some of the dynamics with the customers. How are they architecting this? How do they get ahead of that problem? What do you guys do specifically to solve that? >> Yeah, I mean, well, we help customers. So, it's first of all, be hyper aware, you know, understanding what's going to be the cost for them deploying the models into production and showing them the possibilities of how you can deploy the model with different cost structure, right? So that's where, you know, the ability to have hardware independence is so important because once you have hardware independence, after you optimize models, obviously, you have a new, you know, dimension of freedom to choose, you know, what is the right throughput per dollar for you. And then where, and what are the options? And once you make that decision, you want to automate the process of putting into production. So the way we help customers is showing very clearly in their use case, you know, how they can deploy their models in a much more cost-effective way. You know, when the cases... There's a case study that we put out recently, showing a 4x reduction in deployment costs, right? So this is by doing a mix optimization and choosing the right hardware. >> How do you address the concern that someone might say, Luis said, "Hey, you know, I don't want to degrade performance and latency, and I don't want the user experience to suffer." What's the answer there? >> Two things. So first of all, all of the manipulations that we do in the model is to turn the model to efficient code without changing the behavior of the models. We wouldn't degrade the experience of the user by having the model be wrong more often. And we don't change that at all. The model behaves the way it was validated for. And then the second thing is, you know, user experience with respect to latency, it's all about a maximum... Like, you could say, I want a model to run at 50 milliseconds or less. If it's much faster than 15 seconds, you're not going to notice the difference. But if it's lower, you're going to notice a difference. So the key here is that, how do you find a set of options to deploy, that you are not overshooting performance in a way that's going to lead to costs that has no additional benefits. And this provides a huge, a very significant margin of choices, set of choices that you can optimize for cost without degrading customer experience, right. End user experience. >> Yeah, and I also point out the large language models like the ChatGPTs of the world, they're coming out with Dave Moth and I were talking on this breaking analysis around, this being like, over 10X more computational intensive on capabilities. So this hardware independence is a huge thing. So, and also supply chain, some people can't get servers by the way, so, or hardware these days. >> Or even more interestingly, right? So they do not grow in trees, John. Like GPUs is not kind of stuff that you plant an orchard until you have a bunch and then you can increase it, but no, these things, you know, take a while. So, and you can't increase it overnight. So being able to live with those cycles that are available to you is not just important for all for cost, but also important for people to scale and serve more users at, you know, at whatever pace that they come, right? >> You know, it's really great to talk to you, and congratulations on OctaML. Looking forward to the startup showcase, we'll be featuring you guys there. But I want to get your personal opinion as someone in the industry and also, someone who's been in the computer science area for your career. You know, computer science has always been great, and there's more people enrolling in computer science, more diversity than ever before, but there's also more computer science related fields. How is this opening up computer science and where's AI going with the computers, with the science? Can you share your vision on, you know, the aperture, or the landscape of CompSci, or CS students, and opportunities. >> Yeah, no, absolutely. I think it's fair to say that computer has been embedded in pretty much every aspect of human life these days. Human life these days, right? So for everything. And AI has been a counterpart, it been an integral component of computer science for a while. And this medicines that happened in the last 10, 15 years in AI has shown, you know, new application has I think re-energized how people see what computers can do. And you, you know, there is this picture in our department that shows computer science at the center called the flower picture, and then all the different paddles like life sciences, social sciences, and then, you know, mechanical engineering, all these other things that, and I feel like it can replace that center with computer science. I put AI there as well, you see AI, you know touching all these applications. AI in healthcare, diagnostics. AI in discovery in the sciences, right? So, but then also AI doing things that, you know, the humans wouldn't have to do anymore. They can do better things with their brains, right? So it's permitting every single aspect of human life from intellectual endeavor to day-to-day work, right? >> Yeah. And I think the ChatGPT and OpenAI has really kind of created a mainstream view that everyone sees value in it. Like you could be in the data center, you could be in bio, you could be in healthcare. I mean, every industry sees value. So this brings up what I can call the horizontally scalable use constance. And so this opens up the conversation, what's going to change from this? Because if you go horizontally scalable, which is a cloud concept as you know, that's going to create a lot of opportunities and some shifting of how you think about architecture around data, for instance. What's your opinion on what this will do to change the inflection of the role of architecting platforms and the role of data specifically? >> Yeah, so good question. There is a lot in there, by the way, I should have added the previous question, that you can use AI to do better AI as well, which is what we do, and other folks are doing as well. And so the point I wanted to make here is that it's pretty clear that you have a cloud focus component with a nudge focused counterparts. Like you have AI models, but both in the Cloud and in the Edge, right? So the ability of being able to run your AI model where it runs best also has a data advantage to it from say, from a privacy point of view. That's inherently could say, "Hey, I want to run something, you know, locally, strictly locally, such that I don't expose the data to an infrastructure." And you know that the data never leaves you, right? Never leaves the device. Now you can imagine things that's already starting to happen, like you do some forms of training and model customization in the model architecture itself and the system architecture, such that you do this as close to the user as possible. And there's something called federated learning that has been around for some time now that's finally happening is, how do you get a data from butcher places, you do, you know, some common learning and then you send a model to the Edges, and they get refined for the final use in a way that you get the advantage of aggregating data but you don't get the disadvantage of privacy issues and so on. >> It's super exciting. >> And some of the considerations, yeah. >> It's super exciting area around data infrastructure, data science, computer science. Luis, congratulations on your success at OctaML. You're in the middle of it. And the best thing about its businesses are looking at this and really reinventing themselves and if a business isn't thinking about restructuring their business around AI, they're probably will be out of business. So this is a great time to be in the field. So thank you for sharing your insights here in theCUBE. >> Great. Thank you very much, John. Always a pleasure talking to you. Always have a lot of fun. And we both speak really fast, I can tell, you know, so. (both laughing) >> I know. We'll not the transcript available, we'll integrate it into our CubeGPT model that we have Luis. >> That's right. >> Great. >> Great. >> Great to talk to you, thank you, John. Thanks, man, bye. >> Hey, this is theCUBE. I'm John Furrier, here in Palo Alto, Cube Conversation. Thanks for watching. (gentle music)

Published Date : Feb 21 2023

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Luis, great to see you. Great to chat with you again. introduce who you are in OctoML. And make them, you know, run. And you know, this the Just like the confluence of you know, What's the difference between now, Enables this to be, you know, And also, you know, the fusion of data So I'll say that the ability and you guys are poised for handling Even to this day, you know, and you guys are hardware independent. so they don't lag behind, you know, I point out all the time that, you know, that would, you know, fits that use case. and the new applications in a way that, you know, if you don't deploy properly? So, and to give you some idea, and then next thing you So that's where, you know, Luis said, "Hey, you know, that you can optimize for cost like the ChatGPTs of the world, that are available to you Can you share your vision on, you know, you know, the humans which is a cloud concept as you know, is that it's pretty clear that you have So thank you for sharing your I can tell, you know, so. We'll not the transcript available, Great to talk to you, I'm John Furrier, here in

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Opher Kahane, Sonoma Ventures | CloudNativeSecurityCon 23


 

(uplifting music) >> Hello, welcome back to theCUBE's coverage of CloudNativeSecurityCon, the inaugural event, in Seattle. I'm John Furrier, host of theCUBE, here in the Palo Alto Studios. We're calling it theCUBE Center. It's kind of like our Sports Center for tech. It's kind of remote coverage. We've been doing this now for a few years. We're going to amp it up this year as more events are remote, and happening all around the world. So, we're going to continue the coverage with this segment focusing on the data stack, entrepreneurial opportunities around all things security, and as, obviously, data's involved. And our next guest is a friend of theCUBE, and CUBE alumni from 2013, entrepreneur himself, turned, now, venture capitalist angel investor, with his own firm, Opher Kahane, Managing Director, Sonoma Ventures. Formerly the founder of Origami, sold to Intuit a few years back. Focusing now on having a lot of fun, angel investing on boards, focusing on data-driven applications, and stacks around that, and all the stuff going on in, really, in the wheelhouse for what's going on around security data. Opher, great to see you. Thanks for coming on. >> My pleasure. Great to be back. It's been a while. >> So you're kind of on Easy Street now. You did the entrepreneurial venture, you've worked hard. We were on together in 2013 when theCUBE just started. XCEL Partners had an event in Stanford, XCEL, and they had all the features there. We interviewed Satya Nadella, who was just a manager at Microsoft at that time, he was there. He's now the CEO of Microsoft. >> Yeah, he was. >> A lot's changed in nine years. But congratulations on your venture you sold, and you got an exit there, and now you're doing a lot of investments. I'd love to get your take, because this is really the biggest change I've seen in the past 12 years, around an inflection point around a lot of converging forces. Data, which, big data, 10 years ago, was a big part of your career, but now it's accelerated, with cloud scale. You're seeing people building scale on top of other clouds, and becoming their own cloud. You're seeing data being a big part of it. Cybersecurity kind of has not really changed much, but it's the most important thing everyone's talking about. So, developers are involved, data's involved, a lot of entrepreneurial opportunities. So I'd love to get your take on how you see the current situation, as it relates to what's gone on in the past five years or so. What's the big story? >> So, a lot of big stories, but I think a lot of it has to do with a promise of making value from data, whether it's for cybersecurity, for Fintech, for DevOps, for RevTech startups and companies. There's a lot of challenges in actually driving and monetizing the value from data with velocity. Historically, the challenge has been more around, "How do I store data at massive scale?" And then you had the big data infrastructure company, like Cloudera, and MapR, and others, deal with it from a scale perspective, from a storage perspective. Then you had a whole layer of companies that evolved to deal with, "How do I index massive scales of data, for quick querying, and federated access, et cetera?" But now that a lot of those underlying problems, if you will, have been solved, to a certain extent, although they're always being stretched, given the scale of data, and its utility is becoming more and more massive, in particular with AI use cases being very prominent right now, the next level is how to actually make value from the data. How do I manage the full lifecycle of data in complex environments, with complex organizations, complex use cases? And having seen this from the inside, with Origami Logic, as we dealt with a lot of large corporations, and post-acquisition by Intuit, and a lot of the startups I'm involved with, it's clear that we're now onto that next step. And you have fundamental new paradigms, such as data mesh, that attempt to address that complexity, and responsibly scaling access, and democratizing access in the value monetization from data, across large organizations. You have a slew of startups that are evolving to help the entire lifecycle of data, from the data engineering side of it, to the data analytics side of it, to the AI use cases side of it. And it feels like the early days, to a certain extent, of the revolution that we've seen in transition from traditional databases, to data warehouses, to cloud-based data processing, and big data. It feels like we're at the genesis of that next wave. And it's super, super exciting, for me at least, as someone who's sitting more in the coach seat, rather than being on the pitch, and building startups, helping folks as they go through those motions. >> So that's awesome. I want to get into some of these data infrastructure dynamics you mentioned, but before that, talk to the audience around what you're working on now. You've been a successful entrepreneur, you're focused on angel investing, so, super-early seed stage. What kind of deals are you looking at? What's interesting to you? What is Sonoma Ventures looking for, and what are some of the entrepreneurial dynamics that you're seeing right now, from a startup standpoint? >> Cool, so, at a macro level, this is a little bit of background of my history, because it shapes very heavily what it is that I'm looking at. So, I've been very fortunate with entrepreneurial career. I founded three startups. All three of them are successful. Final two were sold, the first one merged and went public. And my third career has been about data, moving data, passing data, processing data, generating insights from it. And, at this phase, I wanted to really evolve from just going and building startup number four, from going through the same motions again. A 10 year adventure, I'm a little bit too old for that, I guess. But the next best thing is to sit from a point whereby I can be more elevated in where I'm dealing with, and broaden the variety of startups I'm focused on, rather than just do your own thing, and just go very, very deep into it. Now, what specifically am I focused on at Sonoma Ventures? So, basically, looking at what I refer to as a data-driven application stack. Anything from the low-level data infrastructure and cloud infrastructure, that helps any persona in the data universe maximize value for data, from their particular point of view, for their particular role, whether it's data analysts, data scientists, data engineers, cloud engineers, DevOps folks, et cetera. All the way up to the application layer, in applications that are very data-heavy. And what are very typical data-heavy applications? FinTech, cyber, Web3, revenue technologies, and product and DevOps. So these are the areas we're focused on. I have almost 23 or 24 startups in the portfolio that span all these different areas. And this is in terms of the aperture. Now, typically, focus on pre-seed, seed. Sometimes a little bit later stage, but this is the primary focus. And it's really about partnering with entrepreneurs, and helping them make, if you will, original mistakes, avoid the mistakes I made. >> Yeah. >> And take it to the next level, whatever the milestone they're driving with. So I'm very, very hands-on with many of those startups. Now, what is it that's happening right now, initially, and why is it so exciting? So, on one hand, you have this scaling of data and its complexity, yet lagging value creation from it, across those different personas we've touched on. So that's one fundamental opportunity which is secular. The other one, which is more a cyclic situation, is the fact that we're going through a down cycle in tech, as is very evident in the public markets, and everything we're hearing about funding going slower and lower, terms shifting more into the hands of typical VCs versus entrepreneur-friendly market, and so on and so forth. And a very significant amount of layoffs. Now, when you combine these two trends together, you're observing a very interesting thing, that a lot of folks, really bright folks, who have sold a startup to a company, or have been in the guts of the large startup, or a large corporation, have, hands-on, experienced all those challenges we've spoken about earlier, in turf, maximizing value from data, irrespective of their role, in a specific angle, or vantage point they have on those challenges. So, for many of them, it's an opportunity to, "Now, let me now start a startup. I've been laid off, maybe, or my company's stock isn't doing as well as it used to, as a large corporation. Now I have an opportunity to actually go and take my entrepreneurial passion, and apply it to a product and experience as part of this larger company." >> Yeah. >> And you see a slew of folks who are emerging with these great ideas. So it's a very, very exciting period of time to innovate. >> It's interesting, a lot of people look at, I mean, I look at Snowflake as an example of a company that refactored data warehouses. They just basically took data warehouse, and put it on the cloud, and called it a data cloud. That, to me, was compelling. They didn't pay any CapEx. They rode Amazon's wave there. So, a similar thing going on with data. You mentioned this, and I see it as an enabling opportunity. So whether it's cybersecurity, FinTech, whatever vertical, you have an enablement. Now, you mentioned data infrastructure. It's a super exciting area, as there's so many stacks emerging. We got an analytics stack, there's real-time stacks, there's data lakes, AI stack, foundational models. So, you're seeing an explosion of stacks, different tools probably will emerge. So, how do you look at that, as a seasoned entrepreneur, now investor? Is that a good thing? Is that just more of the market? 'Cause it just seems like more and more kind of decomposed stacks targeted at use cases seems to be a trend. >> Yeah. >> And how do you vet that, is it? >> So it's a great observation, and if you take a step back and look at the evolution of technology over the last 30 years, maybe longer, you always see these cycles of expansion, fragmentation, contraction, expansion, contraction. Go decentralize, go centralize, go decentralize, go centralize, as manifested in different types of technology paradigms. From client server, to storage, to microservices, to et cetera, et cetera. So I think we're going through another big bang, to a certain extent, whereby end up with more specialized data stacks for specific use cases, as you need performance, the data models, the tooling to best adapt to the particular task at hand, and the particular personas at hand. As the needs of the data analysts are quite different from the needs of an NL engineer, it's quite different from the needs of the data engineer. And what happens is, when you end up with these siloed stacks, you end up with new fragmentation, and new gaps that need to be filled with a new layer of innovation. And I suspect that, in part, that's what we're seeing right now, in terms of the next wave of data innovation. Whether it's in a service of FinTech use cases, or cyber use cases, or other, is a set of tools that end up having to try and stitch together those elements and bridge between them. So I see that as a fantastic gap to innovate around. I see, also, a fundamental need in creating a common data language, and common data management processes and governance across those different personas, because ultimately, the same underlying data these folks need, albeit in different mediums, different access models, different velocities, et cetera, the subject matter, if you will, the underlying raw data, and some of the taxonomies right on top of it, do need to be consistent. So, once again, a great opportunity to innovate, whether it's about semantic layers, whether it's about data mesh, whether it's about CICD tools for data engineers, and so on and so forth. >> I got to ask you, first of all, I see you have a friend you brought into the interview. You have a dog in the background who made a little cameo appearance. And that's awesome. Sitting right next to you, making sure everything's going well. On the AI thing, 'cause I think that's the hot trend here. >> Yeah. >> You're starting to see, that ChatGPT's got everyone excited, because it's kind of that first time you see kind of next-gen functionality, large-language models, where you can bring data in, and it integrates well. So, to me, I think, connecting the dots, this kind of speaks to the beginning of what will be a trend of really blending of data stacks together, or blending of models. And so, as more data modeling emerges, you start to have this AI stack kind of situation, where you have things out there that you can compose. It's almost very developer-friendly, conceptually. This is kind of new, but kind of the same concept's been working on with Google and others. How do you see this emerging, as an investor? What are some of the things that you're excited about, around the ChatGPT kind of things that's happening? 'Cause it brings it mainstream. Again, a million downloads, fastest applications get a million downloads, even among all the successes. So it's obviously hit a nerve. People are talking about it. What's your take on that? >> Yeah, so, I think that's a great point, and clearly, it feels like an iPhone moment, right, to the industry, in this case, AI, and lots of applications. And I think there's, at a high level, probably three different layers of innovation. One is on top of those platforms. What use cases can one bring to the table that would drive on top of a ChatGPT-like service? Whereby, the startup, the company, can bring some unique datasets to infuse and add value on top of it, by custom-focusing it and purpose-building it for a particular use case or particular vertical. Whether it's applying it to customer service, in a particular vertical, applying it to, I don't know, marketing content creation, and so on and so forth. That's one category. And I do know that, as one of my startups is in Y Combinator, this season, winter '23, they're saying that a very large chunk of the YC companies in this cycle are about GPT use cases. So we'll see a flurry of that. The next layer, the one below that, is those who actually provide those platforms, whether it's ChatGPT, whatever will emerge from the partnership with Microsoft, and any competitive players that emerge from other startups, or from the big cloud providers, whether it's Facebook, if they ever get into this, and Google, which clearly will, as they need to, to survive around search. The third layer is the enabling layer. As you're going to have more and more of those different large-language models and use case running on top of it, the underlying layers, all the way down to cloud infrastructure, the data infrastructure, and the entire set of tools and systems, that take raw data, and massage it into useful, labeled, contextualized features and data to feed the models, the AI models, whether it's during training, or during inference stages, in production. Personally, my focus is more on the infrastructure than on the application use cases. And I believe that there's going to be a massive amount of innovation opportunity around that, to reach cost-effective, quality, fair models that are deployed easily and maintained easily, or at least with as little pain as possible, at scale. So there are startups that are dealing with it, in various areas. Some are about focusing on labeling automation, some about fairness, about, speaking about cyber, protecting models from threats through data and other issues with it, and so on and so forth. And I believe that this will be, too, a big driver for massive innovation, the infrastructure layer. >> Awesome, and I love how you mentioned the iPhone moment. I call it the browser moment, 'cause it felt that way for me, personally. >> Yep. >> But I think, from a business model standpoint, there is that iPhone shift. It's not the BlackBerry. It's a whole 'nother thing. And I like that. But I do have to ask you, because this is interesting. You mentioned iPhone. iPhone's mostly proprietary. So, in these machine learning foundational models, >> Yeah. >> you're starting to see proprietary hardware, bolt-on, acceleration, bundled together, for faster uptake. And now you got open source emerging, as two things. It's almost iPhone-Android situation happening. >> Yeah. >> So what's your view on that? Because there's pros and cons for either one. You're seeing a lot of these machine learning laws are very proprietary, but they work, and do you care, right? >> Yeah. >> And then you got open source, which is like, "Okay, let's get some upsource code, and let people verify it, and then build with that." Is it a balance? >> Yes, I think- >> Is it mutually exclusive? What's your view? >> I think it's going to be, markets will drive the proportion of both, and I think, for a certain use case, you'll end up with more proprietary offerings. With certain use cases, I guess the fundamental infrastructure for ChatGPT-like, let's say, large-language models and all the use cases running on top of it, that's likely going to be more platform-oriented and open source, and will allow innovation. Think of it as the equivalent of iPhone apps or Android apps running on top of those platforms, as in AI apps. So we'll have a lot of that. Now, when you start going a little bit more into the guts, the lower layers, then it's clear that, for performance reasons, in particular, for certain use cases, we'll end up with more proprietary offerings, whether it's advanced silicon, such as some of the silicon that emerged from entrepreneurs who have left Google, around TensorFlow, and all the silicon that powers that. You'll see a lot of innovation in that area as well. It hopefully intends to improve the cost efficiency of running large AI-oriented workloads, both in inference and in learning stages. >> I got to ask you, because this has come up a lot around Azure and Microsoft. Microsoft, pretty good move getting into the ChatGPT >> Yep. >> and the open AI, because I was talking to someone who's a hardcore Amazon developer, and they said, they swore they would never use Azure, right? One of those types. And they're spinning up Azure servers to get access to the API. So, the developers are flocking, as you mentioned. The YC class is all doing large data things, because you can now program with data, which is amazing, which is amazing. So, what's your take on, I know you got to be kind of neutral 'cause you're an investor, but you got, Amazon has to respond, Google, essentially, did all the work, so they have to have a solution. So, I'm expecting Google to have something very compelling, but Microsoft, right now, is going to just, might run the table on developers, this new wave of data developers. What's your take on the cloud responses to this? What's Amazon, what do you think AWS is going to do? What should Google be doing? What's your take? >> So, each of them is coming from a slightly different angle, of course. I'll say, Google, I think, has massive assets in the AI space, and their underlying cloud platform, I think, has been designed to support such complicated workloads, but they have yet to go as far as opening it up the same way ChatGPT is now in that Microsoft partnership, and Azure. Good question regarding Amazon. AWS has had a significant investment in AI-related infrastructure. Seeing it through my startups, through other lens as well. How will they respond to that higher layer, above and beyond the low level, if you will, AI-enabling apparatuses? How do they elevate to at least one or two layers above, and get to the same ChatGPT layer, good question. Is there an acquisition that will make sense for them to accelerate it, maybe. Is there an in-house development that they can reapply from a different domain towards that, possibly. But I do suspect we'll end up with acquisitions as the arms race around the next level of cloud wars emerges, and it's going to be no longer just about the basic tooling for basic cloud-based applications, and the infrastructure, and the cost management, but rather, faster time to deliver AI in data-heavy applications. Once again, each one of those cloud suppliers, their vendor is coming with different assets, and different pros and cons. All of them will need to just elevate the level of the fight, if you will, in this case, to the AI layer. >> It's going to be very interesting, the different stacks on the data infrastructure, like I mentioned, analytics, data lake, AI, all happening. It's going to be interesting to see how this turns into this AI cloud, like data clouds, data operating systems. So, super fascinating area. Opher, thank you for coming on and sharing your expertise with us. Great to see you, and congratulations on the work. I'll give you the final word here. Give a plugin for what you're looking for for startup seats, pre-seeds. What's the kind of profile that gets your attention, from a seed, pre-seed candidate or entrepreneur? >> Cool, first of all, it's my pleasure. Enjoy our chats, as always. Hopefully the next one's not going to be in nine years. As to what I'm looking for, ideally, smart data entrepreneurs, who have come from a particular domain problem, or problem domain, that they understand, they felt it in their own 10 fingers, or millions of neurons in their brains, and they figured out a way to solve it. Whether it's a data infrastructure play, a cloud infrastructure play, or a very, very smart application that takes advantage of data at scale. These are the things I'm looking for. >> One final, final question I have to ask you, because you're a seasoned entrepreneur, and now coach. What's different about the current entrepreneurial environment right now, vis-a-vis, the past decade? What's new? Is it different, highly accelerated? What advice do you give entrepreneurs out there who are putting together their plan? Obviously, a global resource pool now of engineering. It might not be yesterday's formula for success to putting a venture together to get to that product-market fit. What's new and different, and what's your advice to the folks out there about what's different about the current environment for being an entrepreneur? >> Fantastic, so I think it's a great question. So I think there's a few axes of difference, compared to, let's say, five years ago, 10 years ago, 15 years ago. First and foremost, given the amount of infrastructure out there, the amount of open-source technologies, amount of developer toolkits and frameworks, trying to develop an application, at least at the application layer, is much faster than ever. So, it's faster and cheaper, to the most part, unless you're building very fundamental, core, deep tech, where you still have a big technology challenge to deal with. And absent that, the challenge shifts more to how do you manage my resources, to product-market fit, how are you integrating the GTM lens, the go-to-market lens, as early as possible in the product-market fit cycle, such that you reach from pre-seed to seed, from seed to A, from A to B, with an optimal amount of velocity, and a minimal amount of resources. One big difference, specifically as of, let's say, beginning of this year, late last year, is that money is no longer free for entrepreneurs, which means that you need to operate and build startup in an environment with a lot more constraints. And in my mind, some of the best startups that have ever been built, and some of the big market-changing, generational-changing, if you will, technology startups, in their respective industry verticals, have actually emerged from these times. And these tend to be the smartest, best startups that emerge because they operate with a lot less money. Money is not as available for them, which means that they need to make tough decisions, and make verticals every day. What you don't need to do, you can kick the cow down the road. When you have plenty of money, and it cushions for a lot of mistakes, you don't have that cushion. And hopefully we'll end up with companies with a more agile, more, if you will, resilience, and better cultures in making those tough decisions that startups need to make every day. Which is why I'm super, super excited to see the next batch of amazing unicorns, true unicorns, not just valuation, market rising with the water type unicorns that emerged from this particular era, which we're in the beginning of. And very much enjoy working with entrepreneurs during this difficult time, the times we're in. >> The next 24 months will be the next wave, like you said, best time to do a company. Remember, Airbnb's pitch was, "We'll rent cots in apartments, and sell cereal." Boy, a lot of people passed on that deal, in that last down market, that turned out to be a game-changer. So the crazy ideas might not be that bad. So it's all about the entrepreneurs, and >> 100%. >> this is a big wave, and it's certainly happening. Opher, thank you for sharing. Obviously, data is going to change all the markets. Refactoring, security, FinTech, user experience, applications are going to be changed by data, data operating system. Thanks for coming on, and thanks for sharing. Appreciate it. >> My pleasure. Have a good one. >> Okay, more coverage for the CloudNativeSecurityCon inaugural event. Data will be the key for cybersecurity. theCUBE's coverage continues after this break. (uplifting music)

Published Date : Feb 2 2023

SUMMARY :

and happening all around the world. Great to be back. He's now the CEO in the past five years or so. and a lot of the startups What kind of deals are you looking at? and broaden the variety of and apply it to a product and experience And you see a slew of folks and put it on the cloud, and new gaps that need to be filled You have a dog in the background but kind of the same and the entire set of tools and systems, I call it the browser moment, But I do have to ask you, And now you got open source and do you care, right? and then build with that." and all the use cases I got to ask you, because and the open AI, and it's going to be no longer What's the kind of profile These are the things I'm looking for. about the current environment and some of the big market-changing, So it's all about the entrepreneurs, and to change all the markets. Have a good one. for the CloudNativeSecurityCon

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Seamus Jones & Milind Damle


 

>>Welcome to the Cube's Continuing coverage of AMD's fourth generation Epic launch. I'm Dave Nicholson and I'm joining you here in our Palo Alto Studios. We have two very interesting guests to dive into some of the announcements that have been made and maybe take a look at this from an AI and ML perspective. Our first guest is Milland Doley. He's a senior director for software and solutions at amd, and we're also joined by Shamus Jones, who's a director of server engineering at Dell Technologies. Welcome gentlemen. How are you? >>Very good, thank >>You. Welcome to the Cube. So let's start out really quickly, Shamus, what, give us a thumbnail sketch of what you do at Dell. >>Yeah, so I'm the director of technical marketing engineering here at Dell, and our team really takes a look at the technical server portfolio and solutions and ensures that we can look at, you know, the performance metrics, benchmarks, and performance characteristics, so that way we can give customers a good idea of what they can expect from the server portfolio when they're looking to buy Power Edge from Dell. >>Milland, how about you? What's, what's new at a M D? What do you do there? >>Great to be here. Thank you for having me at amd, I'm the senior director of performance engineering and ISV ecosystem enablement, which is a long winter way of saying we do a lot of benchmarks, improved performance and demonstrate with wonderful partners such as Shamus and Dell, the combined leverage that AMD four generation processes and Dell systems can bring to bear on a multitude of applications across the industry spectrum. >>Shamus, talk about that relationship a little bit more. The relationship between a M D and Dell. How far back does it go? What does it look like in practical terms? >>Absolutely. So, you know, ever since AM MD reentered the server space, we've had a very close relationship. You know, it's one of those things where we are offering solutions that are out there to our customers no matter what generation A portfolio, if they're, if they're demanding either from their competitor or a m d, we offer a portfolio solutions that are out there. What we're finding is that within their generational improvements, they're just getting better and better and better. Really exciting things happening from a m D at the moment, and we're seeing that as we engineer those CPU stacks into our, our server portfolio, you know, we're really seeing unprecedented performance across the board. So excited about the, the history, you know, my team and Lin's team work very closely together, so much so that we were communicating almost on a daily basis around portfolio platforms and updates around the, the, the benchmarks testing and, and validation efforts. >>So Melind, are you happy with these PowerEdge boxes that Seamus is building to, to house, to house your baby? >>We are delighted, you know, it's hard to find stronger partners than Shamus and Dell with AMD's, second generation epic service CPUs. We already had undisputable industry performance leadership, and then with the third and now the fourth generation CPUs, we've just increased our lead with competition. We've got so many outstanding features at the platform, at the CPU level, everybody focuses on the high core counts, but there's also the DDR five, the memory, the io, and the storage subsystem. So we believe we have a fantastic performance and performance per dollar performance per what edge over competition, and we look to partners such as Dell to help us showcase that leadership. >>Well. So Shay Yeah, through Yeah, go ahead >>Dave. What, what I'd add, Dave, is that through the, the partnership that we've had, you know, we've been able to develop subsystems and platform features that historically we couldn't have really things around thermals power efficiency and, and efficiency within the platform. That means that customers can get the most out of their compute infrastructure. >>So this is gonna be a big question moving forward as next generation platforms are rolled out, there's the potential for people to have sticker shock. You talk about something that has eight or 12 cores in a, in a physical enclosure versus 96 cores, and, and I guess the, the question is, do the ROI and TCO numbers look good for someone to make that upgrade? Shamus, you wanna, you wanna hit that first or you guys are integrated? >>Absolutely, yeah, sorry. Absolutely. So we, I'll tell you what, at the moment, customers really can't afford not to upgrade at the moment, right? We've taken a look at the cost basis of keeping older infrastructure in place, let's say five or seven year old infrastructure servers that are, that are drawing more power maybe are, are poorly utilized within the infrastructure and take more and more effort and time to manage, maintain and, and really keep in production. So as customers look to upgrade or refresh their platforms, what we're finding right is that they can take a dynamic consolidation sometimes 5, 7, 8 to one consolidation depending on which platform they have as a historical and which one they're looking to upgrade to. Within AI specifically and machine learning frameworks, we're seeing really unprecedented performance. Lin's team partnered with us to deliver multiple benchmarks for the launch, some of which we're still continuing to see the goodness from things like TP C X AI as a framework, and I'm talking about here specifically the CPU U based performance. >>Even though in a lot of those AI frameworks, you would also expect to have GPUs, which all of the four platforms that we're offering on the AM MD portfolio today offer multiple G P U offerings. So we're seeing a balance between a huge amount of C P U gain and performance, as well as more and more GPU offerings within the platform. That was real, that was a real challenge for us because of the thermal challenges. I mean, you think GPUs are going up 300, 400 watt, these CPUs at 96 core are, are quite demanding thermally, but what we're able to do is through some, some unique smart cooling engineering within the, the PowerEdge portfolio, we can take a look at those platforms and make the most efficient use case by having things like telemetry within the platform so that way we can dynamically change fan speeds to get customers the best performance without throttling based on their need. >>Melin the cube was at the Supercomputing conference in Dallas this year, supercomputing conference 2022, and a lot of the discussion was around not only advances in microprocessor technology, but also advances in interconnect technology. How do you manage that sort of research partnership with Dell when you aren't strictly just focusing on the piece that you are bringing to the party? It's kind of a potluck, you know, we, we, we, we mentioned P C I E Gen five or 5.0, whatever you want to call it, new DDR storage cards, Nicks, accelerators, all of those, all of those things. How do you keep that straight when those aren't things that you actually build? >>Well, excellent question, Dave. And you know, as we are developing the next platform, obviously the, the ongoing relationship is there with Dell, but we start way before launch, right? Sometimes it's multiple years before launch. So we are not just focusing on the super high core counts at the CPU level and the platform configurations, whether it's single socket or dual socket, we are looking at it from the memory subsystem from the IO subsystem, P c i lanes for storage is a big deal, for example, in this generation. So it's really a holistic approach. And look, core counts are, you know, more important at the higher end for some customers h HPC space, some of the AI applications. But on the lower end you have database applications or some other is s v applications that care a lot about those. So it's, I guess different things matter to different folks across verticals. >>So we partnered with Dell very early in the cycle, and it's really a joint co-engineering. Shamus talked about the focus on AI with TP C X xci, I, so we set five world records in that space just on that one benchmark with AD and Dell. So fantastic kick kick off to that across a multitude of scale factors. But PPP c Xci is not just the only thing we are focusing on. We are also collaborating with Dell and des e i on some of the transformer based natural language processing models that we worked on, for example. So it's not just a steep CPU story, it's CPU platform, es subsystem software and the whole thing delivering goodness across the board to solve end user problems in AI and and other verticals. >>Yeah, the two of you are at the tip of the spear from a performance perspective. So I know it's easy to get excited about world records and, and they're, they're fantastic. I know Shamus, you know, that, you know, end user customers might, might immediately have the reaction, well, I don't need a Ferrari in my data center, or, you know, what I need is to be able to do more with less. Well, aren't we delivering that also? And you know, you imagine you milland you mentioned natural, natural language processing. Shamus, are you thinking in 2023 that a lot more enterprises are gonna be able to afford to do things like that? I mean, what are you hearing from customers on this front? >>I mean, while the adoption of the top bin CPU stack is, is definitely the exception, not the rule today we are seeing marked performance, even when we look at the mid bin CPU offerings from from a m d, those are, you know, the most common sold SKUs. And when we look at customers implementations, really what we're seeing is the fact that they're trying to make the most, not just of dollar spend, but also the whole subsystem that Melin was talking about. You know, the fact that balanced memory configs can give you marked performance improvements, not just at the CPU level, but as actually all the way through to the, to the application performance. So it's, it's trying to find the correct balance between the application needs, your budget, power draw and infrastructure within the, the data center, right? Because not only could you, you could be purchasing and, and look to deploy the most powerful systems, but if you don't have an infrastructure that's, that's got the right power, right, that's a large challenge that's happening right now and the right cooling to deal with the thermal differences of the systems, might you wanna ensure that, that you can accommodate those for not just today but in the future, right? >>So it's, it's planning that balance. >>If I may just add onto that, right? So when we launched, not just the fourth generation, but any generation in the past, there's a natural tendency to zero in on the top bin and say, wow, we've got so many cores. But as Shamus correctly said, it's not just that one core count opn, it's, it's the whole stack. And we believe with our four gen CPU processor stack, we've simplified things so much. We don't have, you know, dozens and dozens of offerings. We have a fairly simple skew stack, but we also have a very efficient skew stack. So even, even though at the top end we've got 96 scores, the thermal budget that we require is fairly reasonable. And look, with all the energy crisis going around, especially in Europe, this is a big deal. Not only do customers want performance, but they're also super focused on performance per want. And so we believe with this generation, we really delivered not just on raw performance, but also on performance per dollar and performance per one. >>Yeah. And it's not just Europe, I'm, we're, we are here in Palo Alto right now, which is in California where we all know the cost of an individual kilowatt hour of electricity because it's quite, because it's quite high. So, so thermals, power cooling, all of that, all of that goes together and that, and that drives cost. So it's a question of how much can you get done per dollar shame as you made the point that you, you're not, you don't just have a one size fits all solution that it's, that it's fit for function. I, I'm, I'm curious to hear from you from the two of you what your thoughts are from a, from a general AI and ML perspective. We're starting to see right now, if you hang out on any kind of social media, the rise of these experimental AI programs that are being presented to the public, some will write stories for you based on prom, some will create images for you. One of the more popular ones will create sort of a, your superhero alter ego for, I, I can't wait to do it, I just got the app on my phone. So those are all fun and they're trivial, but they sort of get us used to this idea that, wow, these systems can do things. They can think on their own in a certain way. W what do, what do you see the future of that looking like over the next year in terms of enterprises, what they're going to do for it with it >>Melan? Yeah, I can go first. Yeah, yeah, yeah, yeah, >>Sure. Yeah. Good. >>So the couple of examples, Dave, that you mentioned are, I, I guess it's a blend of novelty and curiosity. You know, people using AI to write stories or poems or, you know, even carve out little jokes, check grammar and spelling very useful, but still, you know, kind of in the realm of novelty in the mainstream, in the enterprise. Look, in my opinion, AI is not just gonna be a vertical, it's gonna be a horizontal capability. We are seeing AI deployed across the board once the models have been suitably trained for disparate functions ranging from fraud detection or anomaly detection, both in the financial markets in manufacturing to things like image classification or object detection that you talked about in, in the sort of a core AI space itself, right? So we don't think of AI necessarily as a vertical, although we are showcasing it with a specific benchmark for launch, but we really look at AI emerging as a horizontal capability and frankly, companies that don't adopt AI on a massive scale run the risk of being left behind. >>Yeah, absolutely. There's an, an AI as an outcome is really something that companies, I, I think of it in the fact that they're adopting that and the frameworks that you're now seeing as the novelty pieces that Melin was talking about is, is really indicative of the under the covers activity that's been happening within infrastructures and within enterprises for the past, let's say 5, 6, 7 years, right? The fact that you have object detection within manufacturing to be able to, to be able to do defect detection within manufacturing lines. Now that can be done on edge platforms all the way at the device. So you're no longer only having to have things be done, you know, in the data center, you can bring it right out to the edge and have that high performance, you know, inferencing training models. Now, not necessarily training at the edge, but the inferencing models especially, so that way you can, you know, have more and, and better use cases for some of these, these instances things like, you know, smart cities with, with video detection. >>So that way they can see, especially during covid, we saw a lot of hospitals and a lot of customers that were using using image and, and spatial detection within their, their video feeds to be able to determine who and what employees were at risk during covid. So there's a lot of different use cases that have been coming around. I think the novelty aspect of it is really interesting and I, I know my kids, my daughters love that, that portion of it, but really what's been happening has been exciting for quite a, quite a period of time in the enterprise space. We're just now starting to actually see those come to light in more of a, a consumer relevant kind of use case. So the technology that's been developed in the data center around all of these different use cases is now starting to feed in because we do have more powerful compute at our fingertips. We do have the ability to talk more about the framework and infrastructure that's that's right out at the edge. You know, I know Dave in the past you've said things like the data center of, you know, 20 years ago is now in my hand as, as my cell phone. That's right. And, and that's, that's a fact and I'm, it's exciting to think where it's gonna be in the next 10 or 20 years. >>One terabyte baby. Yeah. One terabyte. Yeah. It's mind bo. Exactly. It's mind boggling. Yeah. And it makes me feel old. >>Yeah, >>Me too. And, and that and, and Shamus, that all sounded great. A all I want is a picture of me as a superhero though, so you guys are already way ahead of the curve, you know, with, with, with that on that note, Seamus wrap us up with, with a, with kind of a summary of the, the highlights of what we just went through in terms of the performance you're seeing out of this latest gen architecture from a md. >>Absolutely. So within the TPC xai frameworks that Melin and my team have worked together to do, you know, we're seeing unprecedented price performance. So the fact that you can get 220% uplift gen on gen for some of these benchmarks and, you know, you can have a five to one consolidation means that if you're looking to refresh platforms that are historically legacy, you can get a, a huge amount of benefit, both in reduction in the number of units that you need to deploy and the, the amount of performance that you can get per unit. You know, Melinda had mentioned earlier around CPU performance and performance per wat, specifically on the Tu socket two U platform using the fourth generation a m d Epic, you know, we're seeing a 55% higher C P U performance per wat that is that, you know, when for people who aren't necessarily looking at these statistics, every generation of servers, that that's, that is a huge jump leap forward. >>That combined with 121% higher spec scores, you know, as a benchmark, those are huge. Normally we see, let's say a 40 to 60% performance improvement on the spec benchmarks, we're seeing 121%. So while that's really impressive at the top bin, we're actually seeing, you know, large percentile improvements across the mid bins as well, you know, things in the range of like 70 to 90% performance improvements in those standard bins. So it, it's a, it's a huge performance improvement, a power efficiency, which means customers are able to save energy, space and time based on, on their deployment size. >>Thanks for that Shamus, sadly, gentlemen, our time has expired. With that, I want to thank both of you. It's a very interesting conversation. Thanks for, thanks for being with us, both of you. Thanks for joining us here on the Cube for our coverage of AMD's fourth generation Epic launch. Additional information, including white papers and benchmarks plus editorial coverage can be found on does hardware matter.com.

Published Date : Dec 9 2022

SUMMARY :

I'm Dave Nicholson and I'm joining you here in our Palo Alto Studios. Shamus, what, give us a thumbnail sketch of what you do at Dell. and ensures that we can look at, you know, the performance metrics, benchmarks, and Dell, the combined leverage that AMD four generation processes and Shamus, talk about that relationship a little bit more. So, you know, ever since AM MD reentered the server space, We are delighted, you know, it's hard to find stronger partners That means that customers can get the most out you wanna, you wanna hit that first or you guys are integrated? So we, I'll tell you what, and make the most efficient use case by having things like telemetry within the platform It's kind of a potluck, you know, we, But on the lower end you have database applications or some But PPP c Xci is not just the only thing we are focusing on. Yeah, the two of you are at the tip of the spear from a performance perspective. the fact that balanced memory configs can give you marked performance improvements, but any generation in the past, there's a natural tendency to zero in on the top bin and say, the two of you what your thoughts are from a, from a general AI and ML perspective. Yeah, I can go first. So the couple of examples, Dave, that you mentioned are, I, I guess it's a blend of novelty have that high performance, you know, inferencing training models. So the technology that's been developed in the data center around all And it makes me feel old. so you guys are already way ahead of the curve, you know, with, with, with that on that note, So the fact that you can get 220% uplift gen you know, large percentile improvements across the mid bins as well, Thanks for that Shamus, sadly, gentlemen, our time has

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Cindi Howson, ThoughtSpot and Kent Graziano, Snowflake | CUBE Conversation, December 2020


 

>> Narrator: From theCUBE Studios in Palo Alto and Boston, connecting with thought leaders all around the world. This is a CUBE conversation. >> Hi, everyone. Welcome to this CUBE conversation. I'm John Furrier here in the Palo Alto Studios. Yeah, during the pandemic, we're not in person. Usually we are, but we are doing remote interviews and as a lead-up to ThoughtSpot Beyond 2020 a virtual event coming up, we got two awesome visionaries here to have a conversation around data and the role of data. Cindi Howson, who's the Chief Data Strategy Officer at ThoughtSpot and Kent Graziano, Chief Technical Evangelist at Snowflake which has been great success. Welcome to the program. Thanks for coming on. >> Thanks for having us, John. >> So Kent, >> Yeah, happy to be here. >> Dave Volante who's just a fan boy of Snowflake. I mean, he's just gushing over the success of the company. I see Frank Slootman who you've known for years. Congratulations on your success. Great stuff. >> Yeah, thank you very much. >> Well, the topic I want to get into immediately is obviously data. You know, we're seeing in the heels of Amazon reinvent conference, the role of data cloud in the cloud and also on premise, you're seeing both things going on and companies are adopting this. Now it's a do or die situation for companies to either get on board with a full on data strategy. Can you guys talk about how that move to the cloud is imperative and so important? >> Yeah, I mean, as you said, John, it's the do or die moment and we've seen even pre-pandemic, many organizations were in the process of modernizing their cloud data and analytics moving to the cloud, but COVID has really just accelerated that. The ones that innovated sooner here are performing better and the ones that are still dragging their heels, the laggards, I am not convinced they will survive. >> Kent, do you have thoughts? You guys are born in the cloud data company. I mean, you can't get any more born in the cloud than you guys. >> No, obviously I started out in the on-prem world. I've been with Snowflake for five years now, but exactly what Cindi was saying there. And I've been telling folks, as I've talked to them over the last five years, that it's things are changing. The world is changing, things are changing and this was even pre-pandemic. Things were changing faster than anyone could have imagined and the only way to really keep pace with the growth of data and the diversity of data in my mind was to go to the cloud and this concept of having a data cloud where we can easily share and govern data is the game changer, right? And making customers and organizations so much more successful by being able to do things with data that they just couldn't do in the on-prem world. The elasticity and the power in the cloud is just giving people unprecedented access to do just amazing things. >> Yeah, whether you are a startup or a big company or on-premise trying to transform with digital transformation, you're either inventing or reinventing or creating a category or redefining a category and data is going to be the critical piece of it. And the cloud can actually scale that. So I want to get your thoughts on this notion of re-invention. How does data become because you could be a category creator and redefine a category, but the people have to understand, the customers have to first understand that their problem that they have is something that can be solved with data. This is a critical moment of connection, the product market fit kind of thing, where they go, okay, I get it now. Cindi, when do they have that moment? The aha moment of, I see the problem I got to do this. >> Yeah, well, there's two things. The aha moment and, John, I have to preface this. If I may, you know, many people listening to you may not have met me or Kent until now, Kent and I go way back, both previously independent analysts but we remain with this North star of helping our customers unlock the value of data. So I don't want people to think, oh, we're pushing cloud because we work for these companies. Now, it really is a belief. You have to use this to innovate faster. So when did that aha come? It depends, for some people it's only just now staring at them and that's why there's been a lot of churn in leadership, but let's go back even a few years ago, you can take Walmart as an example as they were maybe losing to Amazon, they went to digital, they went to cloud and are now competing beautifully. So it happens at different paces. Capital One, of course, was earlier here, there's a lot of financial services, organizations that really are moving too slowly to the cloud. And you see how well Capital One is doing versus some of the others that have moved too slow. >> Well, Kent, you guys go way back. You know, you've seen the old school, old guard as Andy Jassy at Amazon calls it, but there is a real shift happening now finally. It's not just the old school data warehouse model anymore, there's new requirements and there's new benefits for being in the cloud that you don't get on-prem or with a data warehouse. You know, you've got a different kind of access to more scale, maybe another company with an API. So the idea of connecting in the cloud, cloud native is completely different. Can you share your view on how that helps people understand the cloud better? >> Oh, yeah. Yeah, and I've certainly seen that. Like I grew up in the on-prem data warehouse world which is where Cindi and I met. And what I'm seeing now is the lines are being blurred between some of what we would have thought of as the traditional silos of data in the on-prem world. The data lake and data warehouse are foremost in my mind is with the data cloud, that line's not really there anymore. It's now about the workload and the use case than it is about, I'll say the structure of the data or the location of the data. We're able to eliminate the data silos by getting them all up into a platform like Snowflake and the form of the data is less important than it was. We can start with a very raw form and be doing data profiling and having data scientists look at it and maybe even feeding a machine learning engine in the process. And then as you discover the important bits in that data, maybe curated, some are cause we do need some data governance, we need some data quality. And that goes more into what you would think of traditionally as a data warehouse type format or a data mart format for running and supporting dashboards. But we're now able to unify all this data and really get to this concept of having a single source of truth and be agile at the same time. That's one of the things that attracted me to Snowflake out of my independent consulting world at the time to jump on board with Snowflake, I was just so amazed at what we could do in the cloud with that power and the elasticity that was unheard of and unthinkable in the on-prem world that we just can make so much more progress. And so, you know, fewer constraints, faster time to value, all kinds of things like that that just were amazing to me. >> Okay. Kent, it's been too long since we've jointly met with customers. You used dashboard, that's a dirty word. We're trying to get rid of those. We'll say cloud flying. >> Well, that's a good point. I mean, let's talk about the dashboard is what people are comfortable with. That's what they're used to, is kind of the first gen but now going beyond the traditional analytics this is where you start to see machine learning and AI become the value and that's the one thing that's constant now is okay, data's accessible. You get cloud scale, massive amounts of data. How fast can you put it to work? Sounds trivial, but it's not. What do you guys react to that comment? >> Yeah, and it's not trivial on the impact, but I would say it's become more trivial to make it happen because you have that unlimited compute or elastic compute, Snowflake separates the compute and storage. So you can do analytics that were just not possible in an on-premises world, on-premises discourages experimentation because of the high fixed costs to even get going. And with ThoughtSpot, the AI driven insights lets you find the anomalies, the correlations without a data scientist on all your data. So granular, every, you know, terabytes, just millions of records within your Snowflake data warehouse. And I think it's also combining the different workloads that in the past used to be separate, right? Kent, they would take the data out and do it on the desktop or in the data lake even, the data scientists anyway. >> Yeah, exactly. I mean, well in the past the repositories themselves were even separate, right? You often have very different technologies and I've worked with customers that would have data replicated across two massive data warehouses, one for loading, one for reporting. And then they'd be extracting that very same data into Hadoop cluster to put it in the same place with the semi-structured data, so the data scientists could go at it. So they really had three copies of that same data and the amount of engineering and synchronization required to make that work so that everybody was sort of working off of the same data. And we've been able to now eliminate all of that with Snowflake to put it all in one place, just once and let everyone work on it and really democratize the access to that data in one place. So whether it is, you know, machine learning and AI being one of the really big use cases that's certainly growing now and getting to it faster, you know, driving that time to value in those insights with products like ThoughtSpot to be able to get in there and make it so much easier for professionals to look at that data and analyze that data and find those insights that they really need. >> Yeah. You know, that's a great point. You mentioned, you know, the old way of setting up a dupe cluster and all the time, you know, we all know what happened there. I mean, there was too much engineering going into setting up clusters than getting the value out of the clusters and then in comes Spark and then in comes to Amazon. Hello, you know, Goodbye Hadoop. Right, so Cloudera certainly has shifted, they merged with Hortonworks. You know, they're going back into the clouds, smart, smart move. But the data world has changed. Obviously you guys are leaders in this new data in the cloud phenomenon with new business models, new value propositions. But I got to ask you about kind of the old personnel files that are out there. You talk about people, you know, there's people's jobs, where's the DBA? I ran the data where I set up those clusters. So, you know, I hear what you're saying, Kent, but like the data administrators, do their jobs go away? So take me through the impact because this is a big challenge to how to redeploy and how to retrain or leverage the existing personnel. >> Yeah, and I've been using the agile term refactor, we have to refactor the database administrator's job to be more of an architect or a platform builder. And we're talking more now about having, you know, data coaches, data storytellers. Cindi's talking about that all the time is it's different skillsets, but folks that have been in the space for awhile are very adaptable. And if they're data experts at some level, then, you know, it's just looking at it a little differently. And in reality, when I talk to DBAs, when you look at it and say, well, where do you really get the most joy out of your work? It's delivering the value. Nobody's overly excited about backup and recovery, right? That's not where they're getting their job satisfaction from, it's getting the business access to the data. And so now with the advances in technology we're able to give them that opportunity to really become, you know, data providers and to work in partnership with the business to get the business access to the data they need from new sources, different data types, but, you know, in a more timely manner rather than having to spend 70% of their day working on really manual mundane administration just to keep the platform up and running. And we've had customers tell us that, that they've seen is, you know, 50, 60, 70, 80% reduction or more in the amount of administration necessary, which means that their staff is actually more productive... >> And that's going to be a good shift. Cindi take us through the ship because, you know, one mega trend that's happening and you see chips coming out there with more horsepower, with built-in machine learning, you're seeing this kind of new layer of democratization for insights and storytelling and analytics and then you've got this embedded model and you guys do search embedded into all your activities. You've got three layers, almost a stack of data of software, you know, built in, you know, easy to use and simple and then completely forgotten by the user because it's built into some apps somewhere, right? So you're starting to see this change. How does that affect like who works on stuff? >> Yeah, so it does shift. You have to think the analyst, we talk about the analyst of the future in a way similar to what Kent was saying with the DBAs trying to become data engineers, the analysts of the future really want to be this strategic business champions and even a research report from TDWI talked about how most feel beaten down, they can't keep up with it, but 36% would say if you freed up our time, we would become more strategic business advisors. So that's kind of the core analysts now, the embedded that you're talking about is really where data becomes a product and it's the product managers that are embedding data in these applications. But this people change management is super hard and in fact, Harvard Business Review said the lack of accounting for people change management is one of the top reasons why technology is not adopted for these frontline decision makers. We can make it easy, consumer grade, but if we're not looking at how we change these people's roles, it's still a tough hill to climb. >> Well, I got to ask you both kind of the real question that's kind of in the middle of the table here is you both have seen waves of innovation before, what's going on now? And it's pretty obvious, it's playing out in the real world right now, it's in full display as we see it with COVID and digital transformation how do people do it? What's the playbook? How do you advise folks who are saying, cause you see both sides of the table, you've been there. You now see the other sides, Snowflake and ThoughtSpot. What's the mindset, what's the playbook? What do people do? How do they get going? >> Yeah. So start small with the business outcome, with your biggest pain or your biggest opportunity, learn, figure out how you're going to change the people and then run fast, run faster than you ever have before. The rate of creative destruction has never been faster. >> Yeah. In the agile world they talk about failing fast, so exactly to Cindi's point. Things are changing so rapidly, you don't have time to sit around and mull it over for very long. And so really adopting an agile mindset is very important to being successful today. And certainly with the pandemic, we've seen, you know, many organizations come to the top and those were folks that were able to rapidly adapt. And in part that as their mindset, the willingness to adapt not to sit around and overly complicate the issue, overly discuss the issue, too many committees, all of that, but really getting into that mindset of what can we do today? What technology do we have at hand to take advantage of today to make a significant difference? And that's where, you know, Snowflake we've certainly seen an increase in adoption from many of our customers where they're actually, you know, using Snowflake more, they're creating new use cases and they're able to use that flexibility and the agility of the platform to make significant business changes in a short period of time. But back to Cindi's point, you've got to have the right culture in place, right? And the right mindset in place to even see that as a possibility. >> You know, there are three things that make business go great. You make things easy to use and simple and provide value fast is a really good formula, you guys do that. Kent, congratulations on your success at Snowflake. I know Frank Slootman is going to be speaking at the ThoughtSpot Beyond 2020. You guys had great depths of business success, your customers are voting with their wallet. ThoughtSpot, you guys are having innovative formula, doing very well as well to AI and built in search and all the greatness, the new models are here. And so congratulations. Thanks for watching theCUBE. I'm John Furrrier. To learn more aboutS Snowflake and ThoughtSpot working together, check out Beyond 2020. It's a virtual event on December 9th and 10th and you can register at thoughtspot.com/beyond2020, that's thoughtspot.com/beyond2020. I'm John Furrier from theCUBE, thanks for watching this CUBE conversation. (upbeat music)

Published Date : Dec 8 2020

SUMMARY :

leaders all around the world. and as a lead-up to the success of the company. in the heels of Amazon and the ones that are the cloud data company. and the diversity of data but the people have to understand, people listening to you for being in the cloud and the form of the data is since we've jointly met with customers. and that's the one thing that in the past used and getting to it faster, you know, and all the time, you know, to really become, you know, data providers and you guys do search embedded and it's the product managers in the real world right now, going to change the people and the agility of the platform and all the greatness,

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Kevin L. Jackson, GC GlobalNet | Citrix Security Summit 2020


 

from the cube studios in palo alto in boston connecting with thought leaders all around the world this is a cube conversation hey welcome back everybody jeff frick here with the cube coming to you from our palo alto studios with a cube conversation with a great influencer we haven't had him on for a while last had him on uh in may i think of 2019 mid 2019. we're excited to welcome back to the program he's kevin l jackson he is the ceo of gc globalnet kevin great to see you today hey how you doing jeff thanks for having me it's uh it's been a while but i really enjoyed it yeah i really enjoy being on thecube well thank you for uh for coming back so we've got you on to talk about citrix we had you last on we had you on a citrix synergy this year obviously covet hit all the all the events have gone virtual and digital and citrix made an interesting move they decided to kind of break their thing into three buckets kind of around the main topics that people are interested in in their world and that's cloud so they had a citrix cloud summit they had a citrix workplace summit and now they just had their last one of the three which is the citrix security summit uh just wrapped up so before we jump into that i just want to get your take how are you doing how you getting through the kind of covid madness from you know the light switch moment that we experienced in march april 2. you know now we're like seven eight months into this and it's not going to end anytime soon well you know it's it was kind of different for me because um i've been working from home and remotely since i guess 2014 being a consultant and with all my different clients i was doing a lot more traveling um but with respect to doing meetings and being on collaborative systems all day long it's sort of like uh old hat and i say welcome to my world but i find that you know society is really changing the things that you thought were necessary in business you know being physically at meetings and shaking hands that's all like you know although we don't do that anymore yeah i used to joke right when we started this year that we finally got to 2020 the year that we know everything right with the benefit of hindsight but it turned out to be the year that we actually find out that we don't know anything and everything that we thought we knew in fact is not necessarily what we thought and um we got thrown into this we got thrown into this thing and you know thankfully for you and for me we're in you know we're in the tech space we can we can go to digital we're not in the hotel business or the hospitality business or you know so many businesses that are still suffering uh greatly but we were able to make the move in i.t and and citrix is a big piece of that in terms of enabling people to support remote work they've always been in remote work but this really changed the game a lot and i think as you said before we turned on the cameras accelerated you know this digital transformation way faster than anybody planned on oh oh yeah absolutely and another one of the areas that was particularly um accelerated they sort of put the rockets on is security which i'm really happy about because of the rapid increase in the number of remote workers i mean historically companies had most of their workforce in their own buildings on on their own property and there was a small percentage that would remote work remotely right but it's completely flipped now and it flipped within a period of a week or a week and a half and many of these companies were really scrambling to make you know their entire workforce be able to communicate collaborate and just get access to information uh remotely right right well david talked about it in the security keynote you know that you know as you said when this light switch moment hit in mid-march you had to get everybody uh secure and take care of your people and get them set up but you know he talked a little bit about you know maybe there were some shortcuts taken um and now that we've been into this thing in a prolonged duration and again it's going to be going on for a while longer uh that there's really an opportunity to to make sure that you put all the proper uh systems in place and make sure that you're protecting people you're protecting the assets and you're protecting you know the jewels of the company which today are data right and data in all the systems that people are working with every single day yeah yeah absolutely they had to rapidly rethink all of the work models and this uh accelerated digital transformation and the adoption of cloud and it was just this this huge demand for remote work but it was also important to uh keep to think about the user experience the employee experience i mean they were learning new things learning new technologies trying to figure out how to how to do new things and that at the beginning of this uh trend this transition people were thinking that hey you know after a few months we'll be okay but now and it's starting to sink in that this stuff is here to stay so you have to understand that work is not a place and i think actually david said that right it's really you have to look at how the worker is delivering and contributing to the mission of the organization to the business model and you have to be able to measure the workers level of output and their accomplishment and be able to do this remotely so back to office is is not going to happen in reality so the employee experience through this digital environment this digital work space it's critical yeah i think one of the quotes he had whether i think was either this one or one of the prior ones is like back to work is not back to normal right we're not going to go back to the way that it was before but it's interesting you touched on employee experience and that's a big piece of the conversation right how do we measure output versus you know just time punching the clock how do we give people that that experience that they've come to expect with the way they interact in technology in their personal lives but there's an interesting you know kind of conflict and i think you've talked about it before between employee experience and security because those two kind of inherently are going to be always in conflict because the employee's going to want more access to more things easier to use and yet you've got to keep security baked in throughout the stack whether it's access to the systems whether it's the individual and and so there's always this built-in kind of tension between those two objectives well the tension is because of history security has always been sort of a a second thought an afterthought uh you know you said due to work oh security we'll catch up to it when we need to but now because of the importance of data and the inherently global connectivity that we have the the need for security has is paramount so in order to attract that in order to address that the existing infrastructures had this where we just bolted security on to the existing infrastructures uh this is when they when the data centers and we said well as long as it's in our data center we can control it but then we with this covet thing we'll just burst out of any data center we have to rely on cloud so this this concept of just bolting on security just doesn't work because you no longer own or control the security right so you have to look at the entire platform and have a holistic security approach and it has to go from being infrastructure-centric to data centric because that's the only way you're going to provide security to your data to those remote employees right right and there's a very significant shift we hear all the time we've got rsa uh all the time to talk about security and that's this concept of zero trust and and the idea that rather than as you said kind of the old school you put a a wall and a moat around the things that you're trying to protect right you kind of start from the perspective of i don't trust anybody i don't trust where they're coming from i don't trust their device i don't trust that they have access to those applications and i don't trust that they have access to that data and then you basically enable that on a kind of a need to know basis across all those different factors at kind of the least the least amount that they need to get their job done it's a really different kind of approach to thinking about security right and but it's a standardized approach i mean before present time you would customize security to the individual or 2d organization or component of the organization because you know you knew where they were and you would you would say well they won't accept this so we'll do that so everything was sort of piecemeal now that work is not a location you have to be much more standardized much more focused and being able to track and secure that data requires things like digital rights management and and secure browsers and some of the work that citrix has done with google has really been amazing they they looked at it from a different point of view they said okay where people are always working through the cloud in different locations from from anywhere but they all work through their browser so you know we could and i think this was something that the vice president at google said uh sunil potty i believe uh vice president of google cloud they said well we can capitalize on that interface without affecting the experience and he was talking about chrome so so citrix and and google have worked together to drive sort of an agent-less experience to order to enhance security so instead of making everything location specific or organizational specific they set a standard and they support this intent-driven security model yeah it's interesting sunil's a really sharp guy we've had him on thecube a ton of times uh over the years but there's another really interesting take on security and i want to get your your feedback on it and that's kind of this coopetation right and silicon valley is very famous for you know coopetation you might be competing tooth and nail with the company across the street at the same time you got an opportunity to partner you might share apis you know it's a really interesting thing and one of the the items that came out of the citrix show was this new thing called the workspace security alliance because what's interesting in security that even if we're competitors if you're suddenly getting a new type of threat where you're getting a new type of attack and there's a new you know kind of profile actually the industry likes to share that information to help other people in the security business as kind of you know us versus the bad guys even if we're you know competing for purchase orders we're competing you know kind of face-to-face so they announced this security alliance which is pretty interesting to basically bring in partners to support uh coopetition around the zero trust framework uh yeah absolutely this is happening across just about every industry though you're going away from uh point-to-point relationships to where you're operating and working within an ecosystem and in security just this week it's been highlighted by the uh the trick trick bot um activity this uh persistent uh malware that i guess this week is attacking um health care uh facilities the actual the u.s department of homeland security put out an alert now and this is a threat to the entire ecosystem so everyone has to work together to protect everyone's data and that improves that that is the way forward and that's really the only way to be successful so uh we have to go from this point-to-point mindset to understanding that we're all in the same boat together and in this uh alliance the workspace security alliance is an indication that citrix gets it right everyone has workers everyone's workers are remote okay and everyone has to protect their own data so why don't we work together to do that yeah that's great that's interesting i had not heard of that alert but what we are hearing a lot of um in in a lot of the interviews that we're doing is kind of a resurfacing of kind of old techniques uh that the bad guys are using to to try to get remote workers because they're not necessarily surrounded with as much security or have as much baked in in their home setup as they have in the office and apparently you know ransomware is really on the rise and the sophistication of the ransom where folks is very high and that they try to go after your backup and all in you know your replication stuff before they actually hit you up for the uh for the want for the money so it's it's there's absolutely that's right yeah go ahead i'm sorry i was just saying that's indicative of the shift that most of your workers are no longer in your facilities than now and at home where companies never really put a lot of investment into protecting that channel that data channel they didn't think they needed to right right one of the other interesting things that came up uh at the citrix event was the use of uh artificial intelligence and machine learning to basically have a dynamic environment where you're adjusting you know kind of the access levels based on the behavior of the individual so what apps are they accessing what you know are they moving stuff around are they downloading stuff and to actually kind of keep a monitor if you will to look for anomalies and behavior so even if someone is trusted to do a particular type of thing if suddenly they're you know kind of out of band for a while then you know you can flag alerts to say hey what's going on is that this person did their job change you know why are they doing things that they don't normally do maybe there's a reason maybe there isn't a reason maybe it's not them so you know i think there's so many great applications for applied machine learning and artificial intelligence and these are the types of applications where you're going to see the huge benefits come from this type of technology oh yeah absolutely i mean the citrix analytics for security is really a um security service right um that monitors the activities of of people on the internet and it this machine learning gives you or gives the service this insight no one company can monitor the entire internet and you can go anywhere on the internet so bob working together leveraging this external service you can actually have automated remediation of your users you can put this specific user security risk score so um companies and organizations can be assured that they are within their risk tolerance right right and of course the other thing you've been in the business for a while that we're seeing that we're just kind of on the cusp of right is 5g and iot so a lot more connected devices a lot more data a lot more data moving at machine speed which is really what 5g is all about it's not necessarily for having a better phone call right so we're just going to see you know kind of again this this growth in terms of attack surfaces this growth in terms of the quantity of data and the growth in terms of the the the rate of change that that data is coming in and and the scale and the speed with the old uh you know velocity and and variety and volume uh the old big data memes so again the other thing go ahead the other thing it's not just data when you have 5g the virtual machines themselves are going to be traveling over this network so it's a whole new paradigm yeah yeah so the uh once again to have you know kind of a platform approach to make sure you're applying intelligence to keep an eye on all these things from zero trust uh uh kind of baseline position right pretty damn important yeah absolutely with with edge computing the internet of things this whole infrastructure based data centric approach where you can focus on how the individual is interacting with the network is important and and uh another real important component of that is the um software-defined wide area network because people work from everywhere and you have to monitor what they're doing right right yeah it's really worked from anywhere not necessarily work from home anymore i just want to you know again you've been doing this for a while get your feedback on on the fact that this is so much of a human problem and so much of a human opportunity versus just pure technology i think it's really easy to kind of get wrapped up in the technology but i think you said before digital transformation is a cultural issue it's not a technology issue and getting people to change the way they work and to change the way they work with each other and to change what they're measuring um as you said kobe kind of accelerated that whole thing but this has always been more of a cultural challenge in a technology challenge yeah the technology in a relative sense of you is kind of easy right but it's the expectations of humans is what they're used to is what they have been told in the past is the right thing no longer is right so you have to teach you have to learn you have to accept change and not just change but rapid change and accelerated change and people just don't like change they're uncomfortable in change so another aspect of this culture is learning to be adaptable and to accept change because it's going to come whether you want it or not faster than you think as well for sure you're right well that's great so kevin i'll give i give you the final word as as you think about how things have changed and again i think i think the significant thing is that we went from you know kind of this light switch moment where it was you know emergency and and quick get everything squared away but now we're in this we're in kind of this new normal it's going to be going for a while we'll get back to some some version of a hybrid uh solution at some point and you and i will be seeing each other at trade shows at some point in time in the in the future but it's not going to go back the way that it was and people can't wait and hope that it goes back the way that it was and really need to get behind this kind of hybrid if you will work environment and helping people you know be more productive with the tools they need it always gets back to giving the right people the right information at the right time to do what they need to do so just kind of get your perspective as we you know kind of get to the end of 2020 we're going to turn the page here rapidly on 2021 and we're going to start 2021 in kind of the same place we are today well to be honest we've talked about a lot of these things but the answer to all of them is agility agility agility is the key to success this is like not locking into a single cloud you're going to have multiple clouds not locking into a single application you have multiple applications not assuming that you're always going to be working from home or working through a certain browser you have to be agile to adapt to rapid change and the organizations that recognize that and uh teach their workers teach their entire ecosystem to operate together in a rapidly changing world with agility will be successful that's a great that's a great way to leave it i saw beth comstack the former vice chair at ge give a keynote one time and one of her great lines was get comfortable with being uncomfortable and i think you nailed it right this is about agility it's about change it's we've seen it in devops where you embrace change you don't try to avoid it you know you take that really at the top level and try to architect to be successful in that environment as opposed to sticking your head in the sand and praying it doesn't absolutely all right well kevin so great to catch up i'm i'm sorry it's been as long as it's been but hopefully it'll be uh shorter uh before the next time we get to see each other yes fine thank you very much i really enjoyed it absolutely all right he's kevin l jackson i'm jeff frick you're watching thecube from our palo alto studios keep conversation we'll see you next time you

Published Date : Nov 3 2020

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>> (upbeat music) [Narrator] From around the globe, it's theCUBE with digital coverage of AnsibleFest 2020, brought to you by Red Hat. >> Hello welcome back to theCUBE virtual coverage of AnsibleFest 2020 Virtual. We're not face to face this year. I'm John Furrier, your host. We're bringing it together remotely. We're in the Palo Alto Studios with theCUBE and we're going remote for our guests this year. And I hope you can come together online enjoy the content. Of course, go check out the events site on Demand Live. And certainly I have a lot of great content. I've got a great guest Skyla Loomis Vice president, for the Z Application Platform at IBM. Also known as IBM Z talking Mainframe. Skyla, thanks for coming on theCUBE Appreciate it. >> Thank you for having me. So, you know, I've talked many conversations about the Mainframe of being relevant and valuable in context to cloud and cloud native because if it's got a workload you've got containers and all this good stuff, you can still run anything on anything these days. By integrating it in with all this great glue layer, lack of a better word or oversimplifying it, you know, things going on. So it's really kind of cool. Plus Walter Bentley in my previous interview was talking about the success of Ansible, and IBM working together on a really killer implementation. So I want to get into that, but before that let's get into IBM Z. How did you start working with IBM Z? What's your role there? >> Yeah, so I actually just got started with Z about four years ago. I spent most of my career actually on the distributed platform, largely with data and analytics, the analytics area databases and both On-premise and Public Cloud. But I always considered myself a friend to Z. So in many of the areas that I'd worked on, we'd, I had offerings where we'd enabled it to work with COS or Linux on Z. And then I had this opportunity come up where I was able to take on the role of leading some of our really core runtimes and databases on the Z platform, IMS and z/TPF. And then recently just expanded my scope to take on CICS and a number of our other offerings related to those kind of in this whole application platform space. And I was really excited because just of how important these runtimes and this platform is to the world,really. You know, our power is two thirds of our fortune 100 clients across banking and insurance. And it's you know, some of the most powerful transaction platforms in the world. You know doing hundreds of billions of transactions a day. And you know, just something that's really exciting to be a part of and everything that it does for us. >> It's funny how distributed systems and distributed computing really enable more longevity of everything. And now with cloud, you've got new capabilities. So it's super excited. We're seeing that a big theme at AnsibleFest this idea of connecting, making things easier you know, talk about distributed computing. The cloud is one big distribute computer. So everything's kind of playing together. You have a panel discussion at AnsibleFest Virtual. Could you talk about what your topic is and share, what was some of the content in there? Content being, content as in your presentation? Not content. (laughs) >> Absolutely. Yeah, so I had the opportunity to co-host a panel with a couple of our clients. So we had Phil Allison from Black Knight and Pat Lane from Allstate and they were really joining us and talking about their experience now starting to use Ansible to manage to z/OS. So we just actually launched some content collections and helping to enable and accelerate, client's use of using Ansible to manage to z/OS back in March of this year. And we've just seen tremendous client uptake in this. And these are a couple of clients who've been working with us and, you know, getting started on the journey of now using Ansible with Z they're both you know, have it in the enterprise already working with Ansible on other platforms. And, you know, we got to talk with them about how they're bringing it into Z. What use cases they're looking at, the type of culture change, that it drives for their teams as they embark on this journey and you know where they see it going for them in the future. >> You know, this is one of the hot items this year. I know that events virtual so has a lot of content flowing around and sessions, but collections is the top story. A lot of people talking collections, collections collections, you know, integration and partnering. It hits so many things but specifically, I like this use case because you're talking about real business value. And I want to ask you specifically when you were in that use case with Ansible and Z. People are excited, it seems like it's working well. Can you talk about what problems that it solves? I mean, what was some of the drivers behind it? What were some of the results? Could you give some insight into, you know, was it a pain point? Was it an enabler? Can you just share why that was getting people are getting excited about this? >> Yeah well, certainly automation on Z, is not new, you know there's decades worth of, of automation on the platform but it's all often proprietary, you know, or bundled up like individual teams or individual people on teams have specific assets, right. That they've built and it's not shared. And it's certainly not consistent with the rest of the enterprise. And, you know, more and more, you're kind of talking about hybrid cloud. You know, we're seeing that, you know an application is not isolated to a single platform anymore right. It really expands. And so being able to leverage this common open platform to be able to manage Z in the same way that you manage the entire rest of your enterprise, whether that's Linux or Windows or network or storage or anything right. You know you can now actually bring this all together into a common automation plane in control plane to be able to manage to all of this. It's also really great from a skills perspective. So, it enables us to really be able to leverage. You know Python on the platform and that's whole ecosystem of Ansible skills that are out there and be able to now use that to work with Z. >> So it's essentially a modern abstraction layer of agility and people to work on it. (laughs) >> Yeah >> You know it's not the joke, Hey, where's that COBOL programmer. I mean, this is a serious skill gap issues though. This is what we're talking about here. You don't have to replace the, kill the old to bring in the new, this is an example of integration where it's classic abstraction layer and evolution. Is that, am I getting that right? >> Absolutely. I mean I think that Ansible's power as an orchestrator is part of why, you know, it's been so successful here because it's not trying to rip and replace and tell you that you have to rewrite anything that you already have. You know, it is that glue sort of like you used that term earlier right? It's that glue that can span you know, whether you've got rec whether you've got ACL, whether you're using z/OSMF you know, or any other kind of custom automation on the platform, you know, it works with everything and it can start to provide that transparency into it as well, and move to that, like infrastructure as code type of culture. So you can bring it into source control. You can have visibility to it as part of the Ansible automation platform and tower and those capabilities. And so you, it really becomes a part of the whole enterprise and enables you to codify a lot of that knowledge. That, you know, exists again in pockets or in individuals and make it much more accessible to anybody new who's coming to the platform. >> That's a great point, great insight.& It's worth calling out. I'm going to make a note of that and make a highlight from that insight. That was awesome. I got to ask about this notion of client uptake. You know, when you have z/OS and Ansible kind of come in together, what are the clients area? When do they get excited? When do they know that they've got to do? And what are some of the client reactions? Are they're like, wake up one day and say, "Hey, yeah I actually put Ansible and z/OS together". You know peanut butter and chocolate is (mumbles) >> Honestly >> You know, it was just one of those things where it's not obvious, right? Or is it? >> Actually I have been surprised myself at how like resoundingly positive and immediate the reactions have been, you know we have something, one of our general managers runs a general managers advisory council and at some of our top clients on the platform and you know we meet with them regularly to talk about, you know, the future direction that we're going. And we first brought this idea of Ansible managing to Z there. And literally unanimously everybody was like yes, give it to us now. (laughs) It was pretty incredible, you know? And so it's you know, we've really just seen amazing uptake. We've had over 5,000 downloads of our core collection on galaxy. And again that's just since mid to late March when we first launched. So we're really seeing tremendous excitement with it. >> You know, I want to want to talk about some of the new announcements, but you brought that up. I wanted to kind of tie into it. It is addictive when you think modernization, people success is addictive. This is another theme coming out of AnsibleFest this year is that when the sharing, the new content you know, coders content is the theme. I got to ask you because you mentioned earlier about the business value and how the clients are kind of gravitating towards it. They want it.It is addictive, contagious. In the ivory towers in the big, you know, front office, the business. It's like, we've got to make everything as a service. Right. You know, you hear that right. You know, and say, okay, okay, boss You know, Skyla, just go do it. Okay. Okay. It's so easy. You can just do it tomorrow, but to make everything as a service, you got to have the automation, right. So, you know, to bridge that gap has everything is a service whether it's mainframe. I mean okay. Mainframe is no problem. If you want to talk about observability and microservices and DevOps, eventually everything's going to be a service. You got to have the automation. Could you share your, commentary on how you view that? Because again, it's a business objective everything is a service, then you got to make it technical then you got to make it work and so on. So what's your thoughts on that? >> Absolutely. I mean, agility is a huge theme that we've been focusing on. We've been delivering a lot of capabilities around a cloud native development experience for folks working on COBOL, right. Because absolutely you know, there's a lot of languages coming to the platform. Java is incredibly powerful and it actually runs better on Z than it runs on any other platform out there. And so, you know, we're seeing a lot of clients you know, starting to, modernize and continue to evolve their applications because the platform itself is incredibly modern, right? I mean we come out with new releases, we're leading the industry in a number of areas around resiliency, in our security and all of our, you know, the face of encryption and number of things that come out with, but, you know the applications themselves are what you know, has not always kept pace with the rate of change in the industry. And so, you know, we're really trying to help enable our clients to make that leap and continue to evolve their applications in an important way, and the automation and the tools that go around it become very important. So, you know, one of the things that we're enabling is the self service, provisioning experience, right. So clients can, you know, from Open + Shift, be able to you know, say, "Hey, give me an IMS and z/OS connect stack or a kicks into DB2 stack." And that is all under the covers is going to be powered by Ansible automation. So that really, you know, you can get your system programmers and your talent out of having to do these manual tasks, right. Enable the development community. So they can use things like VS Code and Jenkins and GET Lab, and you'll have this automated CICB pipeline. And again, Ansible under the covers can be there helping to provision those test environments. You know, move the data, you know, along with the application, changes through the pipeline and really just help to support that so that, our clients can do what they need to do. >> You guys got the collections in the hub there, so automation hub, I got to ask you where do you see the future of the automating within z/OS going forward? >> Yeah, so I think, you know one of the areas that we'd like to see go is head more towards this declarative state so that you can you know, have this declarative configuration defined for your Z environment and then have Ansible really with the data and potency right. Be able to, go out and ensure that the environment is always there, and meeting those requirements. You know that's partly a culture change as well which goes along with it, but that's a key area. And then also just, you know, along with that becoming more proactive overall part of, you know, AI ops right. That's happening. And I think Ansible on the automation that we support can become you know, an integral piece of supporting that more intelligent and proactive operational direction that, you know, we're all going. >> Awesome Skyla. Great to talk to you. And so insightful, appreciate it. One final question. I want to ask you a personal question because I've been doing a lot of interviews around skill gaps and cybersecurity, and there's a lot of jobs, more job openings and there are a lot of people. And people are with COVID working at home. People are looking to get new skilled up positions, new opportunities. Again cybersecurity and spaces and event we did and want to, and for us its huge, huge openings. But for people watching who are, you know, resetting getting through this COVID want to come out on the other side there's a lot of online learning tools out there. What skill sets do you think? Cause you brought up this point about modernization and bringing new people and people as a big part of this event and the role of the people in community. What areas do you think people could really double down on? If I wanted to learn a skill. Or an area of coding and business policy or integration services, solution architects, there's a lot of different personas, but what skills can I learn? What's your advice to people out there? >> Yeah sure. I mean on the Z platform overall and skills related to Z, COBOL, right. There's, you know, like two billion lines of COBOL out there in the world. And it's certainly not going away and there's a huge need for skills. And you know, if you've got experience from other platforms, I think bringing that in, right. And really being able to kind of then bridge the two things together right. For the folks that you're working for and the enterprise we're working with you know, we actually have a bunch of education out there. You got to master the mainframe program and even a competition that goes on that's happening now, for folks who are interested in getting started at any stage, whether you're a student or later in your career, but you know learning, you know, learn a lot of those platforms you're going to be able to then have a career for life. >> Yeah. And the scale on the data, this is so much going on. It's super exciting. Thanks for sharing that. Appreciate it. Want to get that plug in there. And of course, IBM, if you learn COBOL you'll have a job forever. I mean, the mainframe's not going away. >> Absolutely. >> Skyla, thank you so much for coming on theCUBE Vice President, for the Z Application Platform and IBM, thanks for coming. Appreciate it. >> Thanks for having me. >> I'm John Furrier your host of theCUBE here for AnsibleFest 2020 Virtual. Thanks for watching. (upbeat music)

Published Date : Oct 2 2020

SUMMARY :

brought to you by Red Hat. And I hope you can come together online So, you know, I've And it's you know, some you know, talk about with us and, you know, getting started And I want to ask you in the same way that you of agility and people to work on it. kill the old to bring in on the platform, you know, You know, when you have z/OS and Ansible And so it's you know, we've I got to ask you because You know, move the data, you know, so that you can you know, But for people watching who are, you know, And you know, if you've got experience And of course, IBM, if you learn COBOL Skyla, thank you so much for coming I'm John Furrier your host of theCUBE

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>> Narrator: From theCUBE Studios in Palo Alto, in Boston, connecting with thought leaders all around the world, this is a CUBE conversation. >> Hey, welcome back, everybody. Jeff Frick here with theCUBE. We're in our Palo Alto Studios today, talking about a pretty interesting topic. You probably haven't heard of it, but you're going to know a lot of the attributes and it's going to sound very familiar. And that's BizOps, the concept of BizOps. We've heard about DevOps and DevSecOps and a whole bunch of ops, but BizOps is really a new twist and a new way to think about this. And we're excited to have the woman who actually wrote the book on the topic. She's Laureen Knudsen. She's a Chief Transformation Officer from Broadcom. She's also the co-author of the "Modern Business Management: Creating a Built-to-Change Organization", and a founding member of the BizOps Coalition. Laureen, great to see you. >> Great to be here. Thanks so much for having me. >> Absolutely. For people that aren't familiar with BizOps, give us kind of the quick high level. What is BizOps? >> BizOps is a new way of doing business. Just like Agile changed engineering and DevOps changed how we put things into production, BizOps is changing from soup to nuts. So from concept to cash or strategy to execution, right. There's a lot of... This has been talked about for a few years now, but this is formalizing that structure. So what do you need to do to truly have your strategy linked to your customer base? And so it's creating that umbrella over all of these other ops processes that brings it all together to tie the top to the bottom. >> Right. So, DevOps, right, fundamentally changed, the way the software gets developed. There used to be waterfall, it used to be data market's development document and then a product requirements document, then you put together a plan and you code it for six months or nine months, threw it over the Wall operations, and then hopefully they delivered. That doesn't happen anymore. And that was really set forth about 20 years ago when this kind of revolution happened on the software side. So what's been happening on the business side, and why now do they need their own ops to be pulled into this process? >> Well, sort of in the same way that things happened in the late 1990s, where certain organizations started to realize that that wasn't the most efficient way to create software and came together and created the Agile Manifesto. We've realized that there's certain things in doing business that make us much more effective and efficient. Things like bringing a data stream from the top to the bottom so every level of the organization has the data they need to run their business. Having that trust run throughout the organization, having that communication and that transparency from the strategy to the execution. You know, the global economy is just in dire straits right now, and the world is moving faster than ever. And so being able to respond to that change is vital at all levels of the organization. >> So you wrote the book years ago, I'm sure you've speaking to ton of business leaders, you know, as an author of the book, what were the biggest inhibitors to kind of the adoption of these ops and there must have been something, because why then did you found this coalition? What was the, you know, kind of the founding principle behind the coalition? >> Well, a bunch of industry leaders have come together to realize that in the same way that development needed to change in the early 2000s, really business needs to change today. And to your point, we've been talking about this for a while. Different companies are doing it better than others. And the ones that are doing this well are really heads and tails succeeding above the others. So, it's not easy though. It's not easy to change an entire organization and to change the way you do business. So, the coalition is bringing together some principles and values. We've come together to talk about how we're doing business differently and what actually works. And the main things you need to focus on in order to ensure success. >> Right. But you did it loud and proud with this declarative manifesto and then an event, actually, later this month that you're going to have to really unveil the manifesto, October 15th. I think it's 9:00, or excuse me, >> 11: 00 AM Eastern, 8:00 AM Pacific. Manifesto, right? Just the word manifesto, elicits all types of, kind of emotional response and really strong declarative statement of purpose and mission. So, why the manifesto and what's really the key pieces of the manifesto? >> You know, you need the principles that go along to help you change people, process and technology. And a lot of folks are focusing only on the technology and the data that comes from that technology and all that is key and vital to the way that you run your business differently. It's not the only piece. And so we need to focus on how do we get to bring the people along with us, how do we change our processes to be more efficient and effective. And the four values and the principles that we've created as this coalition, really help companies to do that more easily and to know they're on the right track, in the same way that the Agile principles and the values that brought out in the Agile Manifesto did. >> Right. So, I have a preview version here of the values. And I think it is really important for people to stay kind of fundamental values. 'Cause then everything builds from that and if there's ever a question, you can go back to the values as of a reference point. But just to read a few of, you know, business outcomes over individual projects, trust and collaboration over siloed teams and organizations, data-driven decisions over opinions and judgment calls, and finally, learn responded pivot over following a documented plan. And that seems so, right, so simple and so foundational and so fundamental to the way business works today. But the fact that you have to put this coalition together, and the fact that you're publishing this manifesto, tells me that the adoption really isn't where it should be. And this is really a new way to try to drive the adoption of these values. >> Absolutely. I mean, everybody seems to understand that they need to focus on their customers and that they need to focus on outcomes, but you can't just take something, you know, once you have work in progress and say, well, what's the value of this one piece of work. You have to have started at the beginning to come with the right outcome you're trying to meet, and then ensure that you're doing that all along the path to creating that and to bringing that to your customer base. It's focusing on your customers and creating the trust with your customers as well as through your organization. The data is really vital. Being able to run our businesses on real data and know the reality of the situation rather than at status reports that were created by people saying, yeah, I'm done, but there's no definition of done, right? It's fundamentally changing how we do business, which sounds easy. But as we know because of the Agile transformations that we've done and DevOps transformations that we've done, it's not as easy as it sounds. >> Right. So, why not just try to include more of the business people in the DevOps process? Why the strategy to have BizOps as kind of a standalone activity and again, to have the coalition and manifesto, that means it's super important. Can't the business people participate in the DevOps, or why has that not really been effective? >> It's really a different part of the business. And BizOps is a framework that pulls together all of these other operational pieces. So, security, operations, you know, how do you get something from engineering out to your customers, really were DevOps focuses, right? So, that's great. But running your business includes a lot more than your IT organization or your engineering teams. So this really expands out and brings in all of the rest of the business for how you sell software, how you plan, how you fund your teams, how you look at the work from that high strategic level and ensuring that you create that solid pipeline of data so that you truly know the status of any strategy in your organization. I was working with one group who had really good strategies and they had really good execution and they found that they spent over $100 million annually rolling up that data to try and understand the true status of their strategies. So companies are spending and are being very inefficient in, you know, they're spending millions of dollars on trying to do this link where if you just fundamentally change the way you do business a little bit, day to day, you can have that as a natural outcome of your processes. >> Right. 'Cause you've talked about on some of this stuff about using it as a way to do prioritization and to make sure you're not spending money places that you shouldn't. Another thing that strikes me as I go through the principles are, again, things that in 2020 should not be new information, you know, frequent changes, which was not part of the old paradigm. Trust and transparency. And I think you even tied it back into one of the articles I saw, tying trust and transparency really back to employee engagement, which then drives profitability and productivity. So I wonder if you can talk about the role of trust and in your conversations with people, as you've been kind of developing this idea over the years since the book, getting leaders to, you know, to trust their people, to do what that needs to be done rather than managing tasks, you know, manage the outcome, not manage tasks. >> Right. This is really important. Having trust in your organizations, especially today when everyone's remote, right? And in almost every company in the globe right now, most of their employees are working from their houses. You can't really do command and control well when no one is sitting in your building with you. So being able to have that trust to truly trust in your employees, you know, we spend a lot of money on all of these technical folks that we hire, and then we put people in place to try and direct them what to do on a daily basis. And so having... Building that trust within your organization, and it goes both ways, right? Employees need to trust the leadership, leadership needs to trust the employees, but it's not just from the top level to the end level, right? To the team level. It's actually every level in the middle. So this is truly pulling the pieces of work that we've done over the past few years through the entire organization. It's getting rid of what we call that frozen middle, of middle management and making sure that trust is aligned in there as well. And that the communication and transparency is working through that part of the organization. >> Right. Another principle I want to highlight is talking about the role of machine learning and artificial intelligence. Clearly, we all know, right, data's exploding, et cetera, et cetera, and we want to get the data driven decisions. But what this really calls out is that there's probably more data, both in terms of frequency and complexity, than people can really sift through, in terms of finding what they should be working on and what's important and what's not, you know, the classic separating the signal from the noise. I wonder if you can speak to a little bit about the role of machine learning and artificial intelligence, as an enhancer to productivity in this BizOps world versus a threat to people's jobs. >> Absolutely. I mean, like I said already that there's some companies spending $100 million rolling up data on things that computers can do today, even without machine learning and an AI. But when we put that into place, it really doesn't replace people any more than DevOps removed people from the organization. We automated a lot in testing yet we still have test organizations. It's just a different focus and a way of doing business. And this is no different. I'm seeing a lot of companies though start to try and throw all of their data together. And I've recently started saying that they're creating data land fields when they're attempting to create data lakes. And so you really need to understand your data that you're collecting and why you're collecting it and what outcomes you're trying to get from that data so that you can understand your business and you're not just creating, to your point, more noise. >> Right. So let's shift gears a little bit and talk about the event that's coming up on the 15th, about, you know, kind of, what is the role of the coalition? How should people get involved, what's membership all about, and then what can they expect to happen on the 15th? >> We have 10 industry leaders that have come together to author the BizOps Manifesto. And it's everyone from influencers, transformation experts, CEOs of a lot of companies or of organizations. We have people like Evan Leybourn of the Business Agility Institute and Sally Elatta from AgilityHealth, who have come to help author this and are really transformational leaders across the globe. And to get involved, you can go to bizopsmanifesto.org. and you can sign the manifesto. You can align to that if, you know, if you want to bring this into your own organization, we're happy to help work with that as well. So it's a group of industry leaders who are here to help the globe get more efficient and effective in how they do business. >> It's really interesting, right. It's not really an open source project, but it is kind of a co-opetition in terms of, you know, you're reaching out to lots of different companies and lots of different leaders to participate. They may or may not be competitive, but really this is more kind of an industry, kind of productivity thing, if you will, to bring all these people together at the coalition. Would that be accurate? >> It is accurate, but we're also looking to have competitors. I mean, we've... Competitors is an interesting thing today because there's no company just uses one company software, for example, to automate all of their pieces, right? There's all of these products that have to come together and share data today in the same way that we needed to share, you know, access to software. In the past, integrations were really difficult and now, you know, everyone's got open APIs. It's a very similar thing with data today. And so we are working with our competitors and we're working with, you know, like you said, industry leaders. We have Mik Kersten from Tasktop as part of this as well. We're looking at how we can benefit the companies of the world today, much more efficiently and effectively than we have in the past. So it is a group of people who compete with each other, maybe on a daily basis, but also have the same customers and have the need to help companies today, especially in this economy with the pandemic, right. There's a lot of companies in dire straits right now and we all need to come together as business leaders to help those companies get through this time. And anything that we can do to do that is going to benefit us all in the long run. >> Right. You know, it is really interesting co-opetition, is like you say, most companies have everybody's, you know, a lot of different products and people compete as well as having API connections and having all kinds of interesting relationships. So the lines are not so clean, like they used to be. And as we've seen with DevOps, you know, significant delta in the productivity and the responsiveness and the way software is delivered. So, sounds super exciting. We'll look forward to the event on the 15th. I give you the last word. What are you looking most forward to for the big launch in a couple of weeks? >> I'm really excited for people to give us their feedback on what they think and how this benefits them. And I'm excited to help our customers and help the, you know, the big companies of the world get through these next 18 months. I think we're all in for a bit more of a struggled time, you know, at a difficult time, and anything that we can all do to work together. So I'm looking forward to working with other industry leaders on this as well, and to the benefit of, you know, the global economy. >> Right. Well, great. Well, Laureen, thank you for giving us the one on one on BizOps. Really appreciate it. And best of luck to you and good luck to you and the team on the 15th. >> Thanks so much. >> Alrighty. Thank you. All right, she's Laureen, I'm Jeff. You're watching theCUBE. Thanks for watching. We'll see you next time. (upbeat music begins)

Published Date : Sep 25 2020

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leaders all around the world, and it's going to sound very familiar. Great to be here. For people that aren't to truly have your strategy and you code it for six from the strategy to the execution. and to change the way you do business. going to have to really pieces of the manifesto? to the way that you run But just to read a few of, you know, and that they need to focus on outcomes, Why the strategy to have the way you do business and to make sure you're not spending money And that the communication is talking about the to understand your data is the role of the coalition? And to get involved, you can in terms of, you know, and have the need to help and the way software is delivered. and to the benefit of, you And best of luck to you and We'll see you next time.

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Dave Van Everen, Mirantis | Mirantis Launchpad 2020 Preview


 

>>from the Cube Studios in Palo Alto in Boston, connecting with thought leaders all around the world. This is a cube conversation. >>Hey, welcome back. You're ready, Jeffrey here with the Cuban Apollo Alto studios today, and we're excited. You know, we're slowly coming out of the, uh, out of the summer season. We're getting ready to jump back into the fall. Season, of course, is still covet. Everything is still digital. But you know, what we're seeing is a digital events allow a lot of things that you couldn't do in the physical space. Mainly get a lot more people to attend that don't have to get in airplanes and file over the country. So to preview this brand new inaugural event that's coming up in about a month, we have We have a new guest. He's Dave and Everen. He is the senior vice president of marketing. Former ran tous. Dave. Great to see you. >>Happy to be here today. Thank you. >>Yeah. So tell us about this inaugural event. You know, we did an event with Miranda's years ago. I had to look it up like 2014. 15. Open stack was hot and you guys sponsored a community event in the Bay Area because the open stack events used to move all over the country each and every year. But you guys said, and the top one here in the Bay Area. But now you're launching something brand new based on some new activity that you guys have been up to over the last several months. So let us give us give us the word. >>Yeah, absolutely. So we definitely have been organizing community events in a variety of open source communities over the years. And, you know, we saw really, really good success with with the Cube And are those events in opens tax Silicon Valley days? And, you know, with the way things have gone this year, we've really seen that virtual events could be very successful and provide a new, maybe slightly different form of engagement but still very high level of engagement for our guests and eso. We're excited to put this together and invite the entire cloud native industry to join us and learn about some of the things that Mantis has been working on in recent months. A zwelling as some of the interesting things that are going on in the Cloud native and kubernetes community >>Great. So it's the inaugural event is called Moran Sous launchpad 2020. The Wares and the Winds in September 16th. So we're about a month away and it's all online is their registration. Costars is free for the community. >>It's absolutely free. Eso everyone is welcome to attend You. Just visit Miranda's dot com and you'll see the info for registering for the event and we'd love it. We love to see you there. It's gonna be a fantastic event. We have multiple tracks catering to developers, operators, general industry. Um, you know, participants in the community and eso we'd be happy to see you on join us on and learn about some of the some of the things we're working on. >>That's awesome. So let's back up a step for people that have been paying as close attention as they might have. Right? So you guys purchase, um, assets from Docker at the end of last year, really taken over there, they're they're kind of enterprise solutions, and you've been doing some work with that. Now, what's interesting is we we cover docker con, um, A couple of months ago, a couple three months ago. Time time moves fast. They had a tremendously successful digital event. 70,000 registrants, people coming from all over the world. I think they're physical. Event used to be like four or 5000 people at the peak, maybe 6000 Really tremendous success. But a lot of that success was driven, really by the by the strength of the community. The docker community is so passionate. And what struck me about that event is this is not the first time these people get together. You know, this is not ah, once a year, kind of sharing of information and sharing ideas, but kind of the passion and and the friendships and the sharing of information is so, so good. You know, it's a super or, um, rich development community. You guys have really now taken advantage of that. But you're doing your Miranda's thing. You're bringing your own technology to it and really taking it to more of an enterprise solution. So I wonder if you can kind of walk people through the process of, you know, you have the acquisition late last year. You guys been hard at work. What are we gonna see on September 16. >>Sure, absolutely. And, you know, just thio Give credit Thio Docker for putting on an amazing event with Dr Khan this year. Uh, you know, you mentioned 70,000 registrants. That's an astounding number. And you know, it really is a testament thio. You know, the community that they've built over the years and continue to serve eso We're really, really happy for Docker as they kind of move into, you know, the next the next path in their journey and, you know, focus more on the developer oriented, um, solution and go to market. So, uh, they did a fantastic job with the event. And, you know, I think that they continue toe connect with their community throughout the year on That's part of what drives What drove so many attendees to the event assed faras our our history and progress with with Dr Enterprise eso. As you mentioned mid November last year, we did acquire Doctor Enterprise assets from Docker Inc and, um, right away we noticed tremendous synergy in our product road maps and even in the in the team's eso that came together really, really quickly and we started executing on a Siris of releases. Um that are starting Thio, you know, be introduced into the market. Um, you know, one was introduced in late May and that was the first major release of Dr Enterprise produced exclusively by more antis. And we're going to announce at the launch pad 2020 event. Our next major release of the Doctor Enterprise Technology, which will for the first time include kubernetes related in life cycle management related technology from Mirant is eso. It's a huge milestone for our company. Huge benefit Thio our customers on and the broader user community around Dr Enterprise. We're super excited. Thio provide a lot of a lot of compelling and detailed content around the new technology that will be announcing at the event. >>So I'm looking at the at the website with with the agenda and there's a little teaser here right in the middle of the spaceship Docker Enterprise Container Cloud. So, um, and I glanced into you got a great little layout, five tracks, keynote track D container track operations and I t developer track and keep track. But I did. I went ahead and clicked on the keynote track and I see the big reveal so I love the opening keynote at at 8 a.m. On the 76 on the September 16th is right. Um, I, Enel CEO who have had on many, many times, has the big reveal Docker Enterprise Container Cloud. So without stealing any thunder, uh, can you give us any any little inside inside baseball on on what people should expect or what they can get excited about for that big announcement? >>Sure, absolutely so I definitely don't want to steal any thunder from Adrian, our CEO. But you know, we did include a few Easter eggs, so to speak, in the website on Dr Enterprise. Container Cloud is absolutely the biggest story out of the bunch eso that's visible on the on the rocket ship as you noticed, and in the agenda it will be revealed during Adrian's keynote, and every every word in the product name is important, right? So Dr Enterprise, based on Dr Enterprise Platform Container Cloud and there's the new word in there really is Cloud eso. I think, um, people are going to be surprised at the groundbreaking territory that were forging with with this release along the lines of a cloud experience and what we are going to provide to not only I t operations and the Op Graders and Dev ops for cloud environment, but also for the developers and the experience that we could bring to developers As they become more dependent on kubernetes and get more hands on with kubernetes. We think that we're going thio provide ah lot of ways for them to be more empowered with kubernetes while at the same time lowering the bar, the bar or the barrier of entry for kubernetes. As many enterprises have have told us that you know kubernetes can be difficult for the broader developer community inside the organization Thio interact with right? So this is, uh, you know, a strategic underpinning of our our product strategy. And this is really the first step in a non going launch of technologies that we're going to make bigger netease easier for developing. >>I was gonna say the other Easter egg that's all over the agenda, as I'm just kind of looking through the agenda. It's kubernetes on 80 infrastructure multi cloud kubernetes Miranda's open stack on kubernetes. So Goober Netease plays a huge part and you know, we talk a lot about kubernetes at all the events that we cover. But as you said, kind of the new theme that we're hearing a little bit more Morris is the difficulty and actually managing it so looking, kind of beyond the actual technology to the operations and the execution in production. And it sounds like you guys might have a few things up your sleeve to help people be more successful in in and actually kubernetes in production. >>Yeah, absolutely. So, uh, kubernetes is the focus of most of the companies in our space. Obviously, we think that we have some ideas for how we can, you know, really begin thio enable enable it to fulfill its promise as the operating system for the cloud eso. If we think about the ecosystem that's formed around kubernetes, uh, you know, it's it's now really being held back on Lee by adoption user adoption. And so that's where our focus in our product strategy really lives is around. How can we accelerate the move to kubernetes and accelerate the move to cloud native applications on? But in order to provide that acceleration catalyst, you need to be able to address the needs of not only the operators and make their lives easier while still giving them the tools they need for things like policy enforcement and operational insights. At the same time, Foster, you know, a grassroots, um, upswell of developer adoption within their company on bond Really help the I t. Operations team serve their customers the developers more effectively. >>Well, Dave, it sounds like a great event. We we had a great time covering those open stack events with you guys. We've covered the doctor events for years and years and years. Eso super engaged community and and thanks for, you know, inviting us back Thio to cover this inaugural event as well. So it should be terrific. Everyone just go to Miranda's dot com. The big pop up Will will jump up. You just click on the button and you can see the full agenda on get ready for about a month from now. When when the big reveal, September 16th will happen. Well, Dave, thanks for sharing this quick update with us. And I'm sure we're talking a lot more between now in, uh, in the 16 because I know there's a cube track in there, so we look forward to interview in our are our guests is part of the part of the program. >>Absolutely. Eso welcome everyone. Join us at the event and, uh, you know, stay tuned for the big reveal. >>Everybody loves a big reveal. All right, well, thanks a lot, Dave. So he's Dave. I'm Jeff. You're watching the Cube. Thanks for watching. We'll see you next time.

Published Date : Aug 26 2020

SUMMARY :

from the Cube Studios in Palo Alto in Boston, connecting with thought leaders all around the world. But you know, what we're seeing is a digital Happy to be here today. But you guys said, and the top one here in the Bay Area. invite the entire cloud native industry to join us and The Wares and the Winds in September 16th. participants in the community and eso we'd be happy to see you on So you guys purchase, um, assets from Docker at the end of last year, you know, focus more on the developer oriented, um, solution and So I'm looking at the at the website with with the agenda and there's a little teaser here right in the on the on the rocket ship as you noticed, and in the agenda it will be revealed So Goober Netease plays a huge part and you know, we talk a lot about kubernetes at all the events that we cover. some ideas for how we can, you know, really begin thio enable You just click on the button and you can see the full agenda on uh, you know, stay tuned for the big reveal. We'll see you next time.

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Shannon Kellogg, Amazon | AWS Public Sector Online


 

>>from around the globe. It's the queue with digital coverage of AWS Public sector online brought to you by Amazon Web services. Hello and welcome back to the Cube's virtual coverage of AWS Public sector Summit online. Virtual. We're here in the Palo Alto Studios. I'm your host, John Furrier with the Cube with the quarantine crew. We got a great guest Cube alumni. Shannon Kellogg, vice president of Amazon Web Services AWS Public Policy Shannon, Great to see you. >>Hey, John, it's great to be back. I do feel like I'm a bona fide alumnus of the Cube, so thanks for having me. >>It's always great to have you on. You know, we've had many kind of conscious about policy and modernization of government. That's been the big trend kind of waves in your world. Now, with Cove in 19 you cannot ignore this. This was no longer an adjunct of physical spaces or physical realities. This reality is about virtualization, of of data, workloads, work, workforces, workplaces, workloads, work flows, you name it, it's impacted, and certainly this is a tough time for everyone to do work. More importantly, that it shows all the problems with modernization people aren't modern are really suffering. So I want to get your thoughts about as we go through this pandemic and look at stabilizing and coming out of it. A lot of reinvention and a lot of growth strategies that are changing in real time. So I want to get your thoughts on that real quick. >>Yeah, well, John, we've seen more innovation and migration to the cloud in the last few months than we have over the last few years. And, you know, things have been steady the last few years. You know, you've seen organizations continually migrate, Cloud and AWS, but organizations now accelerating, we're seeing at every level of government. We're seeing it in the education sector. We're seeing, of course, in healthcare. And so organizations are trying to transform fast. One of the first problem sets that we were tackling in the early days of the code 19 response was to work with states here in the US as they were trying to set up their unemployment response efforts. And, ah, their you know, their unemployment insurance portals in places where citizens could go in and apply for those benefits. And you had a lot of states that were dealing with some very, um, old legacy systems that had to move quickly. And we, uh, you know, partnered with many of them and in several of our providers service providers to get them set up fast. And so that was one of the first, um, uh, things that we saw, you know, during the early stages of code 19 >>one of the big means going around the Internet, Obviously past couple months, as you know, the cliche of digital transformation or directional mission and then just being celebrated by covert, kind of like, ah, wrecking ball kind of hitting that digital transformation theme. Really kind of exposing people to the reality of it has to happen faster. I want to get your thoughts on this because you published an op ed piece today around the code 19 response on how the federal government should respond to this. And it's titled Rethinking Government Services in the wake of covert 19. You really make some strong points there, and I want to get your thoughts on that. Can you give a quick highlights of the key thoughts on that? Opted? What are you trying to say there? What's the positioning. What's the message? >>Yeah, well, as I mentioned, governments at every level have already started to accelerate their digital transformation effort. And one of the things that I was trying to really emphasize in the op ed today was that there is an opportunity to continue to do that certainly in the federal government, but also at state and local levels. And, um, you know, there have to be some investment in order to continue to enable that transformation, and there has to be continued leadership and focus on it. And, of course, it doesn't end just with government digital transformation. We're seeing it in the education sector. We're seeing it in the health, their sector. And so, uh, what I am trying to emphasize now is that we've come a long way even in a few months, in helping organizations through this transformation provide better citizen services, provide emergency response efforts including, you know, as I mentioned at the state level, getting these unemployment insurance portals set up fast in the virtual call centers organized around those, uh, and certainly at the federal government. We've seen some large scale programmes rolled out without cloud computing. That would not have been successful in several cases. When you think about the billions of dollars and really trillions of dollars that's rolled out through these federal, uh, government relief efforts, uh, I t. Has been a very important part of that. And so now we need to continue to move forward and accelerate this digital transformation across the board. It we owe it, quite frankly, to citizens. And, um, you know, I think that there are a lot of lessons learned that we can draw from covered 19 responses. >>So are you making a case for Congress to allocate money for modernization of these services? >>Yeah, The good news is, John is that Congress for years in a bipartisan way, has been supporting federal I t. Modernization. And now they have an opportunity, especially as you look at what's happening out of the states and again thinking about how some of these old legacy systems really delayed or hurt some of the covered 19 response efforts. The states need funding in order to modernize some of these systems, or it's not every federal agency as the funding that they need either. And there's an opportunity for Congress also to provide some of that funding. I saw that you spoke with my colleague Matt Cornelius over at the Alliance for additional Innovation and talked a lot about the modernizing technologies on it, some of those efforts and how important it is for Congress in a bipartisan way to make sure that the mighty modernization in federal agencies fully funded. And I support that. And I know that many other not only companies but trade associations like the Alliance for Additional Innovation do as well. >>And tomorrow >>I'm and I'm talking about up Skilling, of course, which is an important part. >>Well, I mean, you look at that. Look at the attic being the systems. They're antiquated, their old, you've got unemployment. That's just new jobs need to be filled re Skilling of existing jobs because the cloud is part of it. And then just the local economy is going to be impacted. Just online education, new roles and new responsibilities. So I got to ask you with with what you're seeing, what are the lessons? Have you learned that can keep up the momentum in the government? Because I see this is an accelerant. This pandemic. What lessons? >>In addition to what I was saying earlier on the funding side, having a focus on training and upscaling and re Skilling is really critical. Um, we have a lot of work worse development programmes here at Amazon and AWS that we're rolling out and providing a service or or our public sector customers and colleagues. We're also doing a lot in terms of helping, um, various parts of the population retrain and get involved in the digital economy. One of the I think really great examples of how we've been doing that for several years are the military assistance programs that we have been involved in where we're working with partners, community college level four year education institutions, Teoh provide training and certification for workers that are coming out of the military and or their spouses. That's something that we leave were both again the community college level, but even have partnered with the federal government, the Department of Labor in some of those programs. And we have to continue to do that we and others to accelerate what we're doing in terms of the workforce development effort. Um, you know, across every level of government, right? Frankly, >>you know, I've been doing a lot of virtual cube virtual events covering them, building software for them. Um, and then this is big focus on the remote workers work from home. I get that. That's an I T kind of paradigm. Companies have a focus of their workers, but also there's a remote customer, remote prospect or remote user. So the stakeholders of all these systems now are exposed in the It's pretty obvious who's winning and who's got a good solution. So I got to ask you, What's the learnings? Are you you're seeing over the past few months around this remote worker or remote consumer, because people have to do their jobs. But they also have suppliers in respect to how the Internet has evolved the ecosystem of partners and companies and and stakeholders. There's a lot of learnings here. What would you share the past couple months? >>So John is probably obvious to you that Kobe, 19 has transformed how people are working, obviously, and that's no different here at Amazon. Many of us are working remotely and have been for several months. Certainly, we're seeing, um, a huge transformation in the public sector around remote work. The federal government is you know, for years has had initiatives around Tele work. Uh, champions, like Gerry Connolly, a U S representative from Virginia, have been very focused on trying to move the federal government in that direction. And thank goodness, because I think if if those efforts weren't already in place, you would not have seen a So many people will be able to work from home as fast as they did during covered 19. But still, there's a lot more work to do in our federal agencies to adopt. Hello, work and, um, remote working. Uh, we're seeing that at the state level. We're seeing that in educational institutions, there's a ton more work there to do. And, you know, I think there's an opportunity. Teoh continue through these digital transformation efforts, enabling remote work and tele work. But we also have to have bipartisan collaboration to continue to push forward those efforts at the federal level. >>You know, it's interesting and I want to get your reaction is you're a veteran not only of technology, but also policy. And as I was saying earlier in an interview I was doing this morning around your event, is that on the commercial side. We saw Amazon. I mean, I was a history of Amazon developers. I t enterprise, commercial and now public sector. It's the same movie. Inadequate old systems need to be modernized cloud, certainly helping there. But you look at that. Look at the flywheel of Amazon, infrastructures of service, platforms of service and sass. A lot of people in the public sector are laying down the foundational things around infrastructure, getting on auditing, compliance system that's agile and then building a platform on top for a new workload. So I got to get your reaction to the three things that we're seeing. Changing technology, changing economics and changing expectations and experiences that are happening right now at an accelerated level. All three of those theaters are exploding and change. What's your thoughts and reaction? >>Well, one of the things that I've seen over the years, as you know, you saw first movers in the cloud and you saw organizations adopt these technologies is that sometimes you know when you look at federal workers, for example, or you even look across the public sector. People were a little apprehensive sometimes adopting these new technologies and practices, because they, um you know were adverse the risk or felt that if they did, you know, service a first mover, do something bold that it might come back to potentially, um, you know, hurt them in some way in terms of the risks that they took if something went wrong. And so now, over the last several months, I've seen that apprehension in every organization that we're working with basically not be there, because people recognize that they have to move now, move quickly and adopt these new technologies. Adopt these new practices in order to do their jobs to provide. If you're in government, the right services do your citizens into the people who need those services. If you're in the private sector to move faster, to be able to provide more services more quickly to your customers, I mean, think about a company like ours where we had to scale up very, very fast. We were already scaling rapidly, but we had to scale even more wrap and and so it's really, really important. I think that, you know, we draw on these lessons over the last few months, especially in relation to the public sector, where it's okay to take a risk. It's okay to adopt new technologies and practices. And it's okay to move fast, because you know what? In a situation like over 19 sometimes you're gonna have to move very, very quickly to that remote working environment, or you're gonna have to move very quickly to set up a you know, a digital or virtual call center in order to provide basic services that people need to survive. So it's just a really interesting transformation that I'm seeing out there. >>Yeah, it was interesting out to share some commentary from myself and I want to get your reaction to that is that in the hundreds of people that I've talked to in the DC area, covering public sector of the past many years is has been this younger audience and this younger workforce. And then now look at the pandemic. You look at the impact on education, unemployment in the citizenship of in the communities, not just state, but local. You're seeing an uprising. You're seeing a silent revolution from the younger constituents was saying, you know Hey, I don't care what it takes. Just go faster. Support me. Deliver the kind of serve, Be agile I mean, they're kind of speaking Dev ops in their own way. So a silent revolution is happening and I want to get your thoughts. But I know you and I have talked about this briefly and I use the word summit revolution. But people were younger generation like What are you talking about? Manuals like shipping old procurement methods. What's the problem? What's the blocker? Why is that? There is really no answer to that. So I want to get your thoughts to that cause that's something that we're seeing in this silent revolution is emerging in this I t modernization the government because people will expect faster services. They're >>unemployed. I wanted to be a lot more of the startup mentality. And, you know, I don't think it's, ah, even age restrictive. You know, every organization that we're working with, we have workers at every in every age group, and, you know, we're seeing people just shift to this mentality of okay, I need this service now. I need to move faster, and you know, we have to get access to this remotely in order to do this or to do that. And so to me, it's not you know, necessarily, just in a certain part of our population and everybody is starting. I think that way in every organization that we're working with and they're throwing out some of the, you know, some of the, um uh, old practices or old way of thinking. I mean, I can't tell you how many state officials I've had Call me during this covered 19 response who were asking for help. Like, we've got to do this now. How can we get your help to do this now And and to me, that's just, you know, that start up mentality like we've got to figure this out. No matter if our procurement practices aren't where they should be or our systems aren't where they should be. We have to figure this out. And to me, that's sort of a startup mentality. A you know, a transformational approach that we're seeing across the board. >>I would I would agree with that. Also add that a lot of people want to have a mission and they want to get involved in public service and see a way to contribute. So I see an inward my inbound migration for people getting involved, assault on these public sector problems cause it's a societal impact, and I think you're going to start to see people realizing that they can just taken protest. They can vote, but they also get involved. And I think you're going to see developers. I think it will be a tsunami of of new creative work loads or applications coming quickly. I think that's gonna be very >>interested. John. I I couldn't agree more. I think I think, you know, we're seeing transformation not just in the public sector and how services are providing are provided, but also in our economy and how we interact with people and how we socialize. And, you know, it's just a complete transformation in different way of thinking. And organizations and individuals are out there creating right now, much of it in the cloud, trying to figure out how to innovate, trying to figure out how you know, to come up with new business models and approaches. And so it's It's very exciting, you know, to see some of that also the top there in to talk to people as they're thinking about new ways to do things, you know, it's it's unfortunately very tragic given, You know, the circumstances around Kobe 19. But when things get difficult like this and people, you know, base, uh, challenges like this, you know, they tend to and we all tend to figure out how we can help, how we can maybe think differently, how we can help with the transformation. And we're certainly seeing that in the public sector and through some of these digital transformation efforts. But to your point, we're also seeing it in the private sector. >>What's great about the economy. People solve problems together. And that's one of the best things about America and Free States nations out there. So I want to shift a little bit. As I know this is something that's close to you, your heart as well as mine. You wrote a block post this past year earlier in the year, so we're supporting veterans to get into stem programs. How are you thinking about that and getting them back into the workforce? Certainly for and after the pandemic? >>Yeah, we're really passionate about this area, John. I'm glad you asked. I mentioned a little bit before some of the training that we're doing with colleges and universities and even directly with the government for, um uh, you know, military members that are transferring out. Our folks are already veterans or their spouses. You know. It's also important to remember the families who have been there right at the side of our veterans and those that air service a providing service in the military for the country. And so we're super passionate about that at every level of Amazon and every level, certainly of AWS. We have a lot of programs across Amazon to hire veterans to train veterans, including in above basic skills as well as advanced cloud skills. And we're super excited about all of those programs. I mentioned many of those in the block bus that you're referring to, and I would encourage folks toe look on our AWS public sector blawg for more information on those efforts, we're constantly updating and providing more insight and how those programs are being conduct >>well, Shannon, one of the things that's interesting and just to kind of close out our chat here is sustainability because you look at the carbon footprint, a lot of cars on the road, you see and seeing people being happy about that. But this points to what technology can do to help. Sustainability has had some announcements here at the summit. Can you share highlights on that? >>Yeah. So we have lots going on in sustainability across Amazon. Amazon Web services, or AWS, has been a big part of that. We have, ah, long term goal of being 100% renewable and eventually carbon carbon neutral. Our initial renewable energy goal is in 2025 s. So we've been, um, you know, enabling the availability of a lot more utility scale. Renewable energy is part of that effort just across the river in Virginia. We have multiple solar projects that we've been putting in place and backing financially now for several years as part of that effort. And we're doing that across the country as well as across the world. And that's something that we believe very strongly in. And, you know, the company Amazon just announced a $2 billion climate fund last week that focuses on startups and technology, a new technologies and new companies in this space. And that is also something that we're very proud. So we believe very strongly about this area. I you have been involved for a number of years in sustainability efforts in the in the company and in particular in AWS. Tonight I have the pleasure of also serving on the American Council for Renewable Energy, which does one of the leading non profits and organizations in this space. And there's, you know, there's a lot of momentum for, you know, renewable energy. And even with some of the challenges around code 19 and the economic challenges that industry is is moving forward. And, you know, we as a company are very, very committed to enabling more renewable energy to be available, including right across the river in Virginia. >>Well, Shannon, you got your hands full as the vice president of AWS public policy in d. C. Not only do we have the pandemic, we just got them sea change of massive innovation coming a digital. I know you've got the world down. They're evolving really quickly. Congratulations. And, you know, stay with it and keep keep plugging away for that innovation strategy. Appreciate it, >>John. We appreciate it. Thanks so much for including me and AWS on the queue began during the public sector summit. >>Michael, >>always good to see >>my pleasure. Always. Great societal changes coming. Real impact. This is the focus. Digital technology's going to make a difference. Change the economics. Changing experiences and outcomes for public services. Public in societal change. Kellog Shannon Kellogg, vice President of public Policy here in the Cube. I'm John Furrier, your host. Thanks for watching. Yeah, Yeah, yeah, yeah.

Published Date : Jun 30 2020

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AWS Public sector online brought to you by Amazon I do feel like I'm a bona fide alumnus of the It's always great to have you on. And, ah, their you know, their unemployment insurance one of the big means going around the Internet, Obviously past couple months, as you know, the cliche of digital transformation And, um, you know, I think that there are a lot of lessons I saw that you spoke with my colleague Matt Cornelius you with with what you're seeing, what are the lessons? Um, you know, across every you know, I've been doing a lot of virtual cube virtual events covering them, building software for them. So John is probably obvious to you that Kobe, 19 has transformed So I got to get your reaction to the three things that we're seeing. Well, one of the things that I've seen over the years, as you know, of people that I've talked to in the DC area, covering public sector of the past many years is And and to me, that's just, you know, that start up mentality like we've got to figure this And I think you're going to see developers. And so it's It's very exciting, you know, to see some of that also And that's one of the best things about America and even directly with the government for, um uh, you know, because you look at the carbon footprint, a lot of cars on the road, you see and seeing people being happy about And there's, you know, there's a lot of momentum for, And, you know, stay with it and keep keep plugging away for that innovation strategy. on the queue began during the public sector summit. This is the focus.

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Marissa Freeman & Rashmi Kumar, HPE | HPE Discover 2020


 

>> Narrator: From around the globe, it's theCUBE, (upbeat music) covering HPE Discover Virtual Experience brought to you by HPE. >> Welcome back to theCUBE Coverage of HP Discover Virtual Experience. I'm John Furrier Host of theCUBES. I'm here in the Palo Alto Studios for the remote interviews, were all sheltering in place. And we have two amazing guests on a great topic Women Leaders in Technology Strategy For Growth. Rashmi Kumar, Senior Vice Chief Information Officer at HPE and Marissa Freeman, Chief Brand Officer of HPE. Welcome to theCUBE and looking forward to this great conversation. Thanks for joining. >> Thank you, John. >> Before we jump into it, can you guys explain your roles at HPE as The Chief Information Officer role is pretty well defined but it's changing these days Rashmi and as a Brand Officer with the remote workforce, Marissa, these are changing times. Can you guys take a minute to explain your role? Rashmi we'll start with you. >> Yeah, so my organization and my role is in the middle of digital transformation which has become even more critical in these days of landscape level. My team is involved in end-to-end process transformation for HPE as well as key part of the pivot for as a service and running the operations as smoothly or as well as making all 60,000 employee 20,000 partner move to work from home. We are engaged in this from later part of January, so to say then it first started in China. So the organization is supercritical for the success of HPE to keep our operations running as well as all the employees engaged in their work. >> Awesome. Marissa, your role? >> I am the Chief Brand Officer of Hewlett Packard Enterprise and my responsibility is to help tell our story to customers, prospects, analysts and press and beat the drum for our employees. So as we pivot our company and our strategy, we work with Antonio to ensure that everyone understands why HPE and how we can be your best transformation partner. >> One of the exciting things that's coming out of this new reality is that the role of work is changing as the workforce, workplace, workloads, workflows, variety of topics, but one of them is the personnel piece and you guys have Women Leaders In Technology Program is really phenomenal. Can you talk about the Mission and Vision and what are the goals? Women in Technology something this important and leadership as well? Could you guys explain the mission and vision of Women Leaders and Technology? >> Yeah, sure. So the Women Leaders in Technology established by Hewlett Packard Enterprise to connect with our customers at our annual conference who shared our common belief in inclusion and diversity, specifically advancing gender equality and empowering women with the support of the men at the workforce as well. The event is a collaborative forum for women and men allies who are committed to drive, learn and leverage best practices and technology innovations to make a difference in their businesses and communities. Our goal is to unite influential leaders from around the world with a charter to increase, attract and retain diverse talent by showcasing great contributions made by women, while their careers in STEMplusC, Science, Technology, Engineering, Mathematics and Computing. And I see that all our leaderships are very passionate about making sure that we get the right level of engagement, both from women and men allies to be able to advance this course at the company and with customer says, well. >> Marissa, on the leadership side we've talked about in the past you and I and you're passionate about the women leadership piece. What's your take on this? >> Well, we know that when women leaders are at a company, the company is more financially successful. We know that women lead differently and bring a unique point of view to the table. And so diversity and inclusion generally speaking, is so very important to the success of a company to the happiness and retention of their employees. So, yes, we we focus a lot on that. And I think, importantly, we think about reward, recruit and report. So it's not just something diversity inclusion is not something that we wish for an HP it's something that we action and we work towards, and it's a journey. We weren't we aren't there yet, but we are on path and it's something that we report on internally to each other, we understand exactly where we are. We recruit with purpose and intention of widening the aperture and bringing in people who are different from each other to add to the fabric of our company, and then we also reward our leaders for doing the right thing and being inclusive and hiring diverse talents. So it is very much part of our culture and our performance. >> I always ask the question because I'm male, and I wanted to rush me brought it up as well. How are the HPE male leaders impacting enhancing and participating in this strategy because it takes everyone involvement to make women in leadership successful and beyond, this is super important. Can you share your thoughts on how that's going? >> So as we form our teams as well as these specific, an employee resource group to be able to focus on younger women or women technologists. We do it alongside our men allies, at some point, technology is so critical digitalization is such an hyper-growth mode. If we need to be successful with our products and services in the marketplace, we need to have equal participation from talent from across the bodies of men and women and irrespective if I'm a woman leader or a man leader, I need to be able to tap into that talent to be able to kind of bring our products and services to our markets or run our operations well in the in the company so we we really when we strive to fulfill the causes Marissa mentioned, from a growth perspective, we are equal partner in making this a priority for the company to ensure we get women and both men and smartest men and women from across technology areas to come and work with us. >> Marissa I want to ask you before I go back to Rashmi about the whole workforce and workplace and technology, from a customer perspective, how are you guys seeing their workplace changing from a business perspective? Because you and I, again, talk about about experiences. And that's something that you really believe in having great experiences at the physical events. Now you're doing the virtual event, but your customers are also living a changing workforce and they need to equip themselves with with this how do you see the big picture there because that's a big part of you guys aligning with the customers and I won't say change the experience but align with the new expectations. These are are new things that are happening in real time. >> Part of running the brand is also understanding culture and what's around the corner. And I think that our company does that by nature anyway, because we are a technology company and we have to think about where our customers are going, where they're heading, skate to where the puck is going and meet them there. So translate approximately 50% of workers will probably not go back to the office full time. So we have a whole suite of products and services that we have been talking about very much in recent times that help everyone work from home. So many of the offerings that we have, for example, during COVID, many of our customers couldn't or wouldn't send their employees into the data centers or into their offices to work on their technology. We had ourselves service people able to help them remotely and in some cases actually show up 25,000 people around the globe there to help. In fact, that was our campaign. And it still is. And it's the theme of HPE Discover, HPE is here to help. So as your workplace changes as you go through the recovery, as you're returned to work as you continue your digital transformation, HPE is here to help with very actionable, instantaneous solutions to help with COVID and beyond. >> We've been following HPE, I've been following HP for many many years and decades and I know and for the folks watching that you guys have a really robust internal intranet and system that you guys have built out and you're really on the leading edge as well. Your own HP, equipment and technology and software always been resilient from my perspective. So Rashmi, I got to ask you, this disruption we're seeing hasn't been forecast. It's not like disaster and recovery scenarios. A hurricane is not a flood or a hurricane Sandy, like we saw in the past, this was a new kind of disruption vector not seen on cybersecurity radars. This is new, so at the end of the day, it's still a disruption. It's a challenging time but there is an opportunity for CxOs out there to look at the projects and saying, where are we exposed? Where are the gaps, and I think we're seeing new app development. We're seeing new kinds of technology projects, kind of being tweaked a little bit, some kind of being sunsetted. It's an opportunity for CxOs to really double down on this. I want to get your take on how you see the challenge being met by the customers and the tech opportunities that they can lead through this. >> Absolutely. So anything this pandemic has taught us that digitalization is our way forward, we have been engaged in the transformation for HPE on a journey for last Couple of years of entire quote to cash process as well as our supply chain and fulfillment process, entire experience for our customers has been changing as well as for our employees. So as our customers look at this pandemic and think about what they need to invest in, is the for the employees work from anywhere anytime and be available to work for and we have technologies, which enables that at the same time. We are right in the middle of providing the best ERP solutions best quote to cash type solutions and our infrastructure and capabilities power that if you take our Edge, Aruba solution, we were in the middle of powering up all the makeshift hospitals as well as the cruise ships which were transitioned as hospital to be able to provide them in internet for connectivity, if you look at the initiatives we had here in the South Bay area and on providing WiFi in the parking lot for schools so that students could complete there studies. So he has this kind of end-to-end solutions around these technologies, which could create resiliency in our customers and provide them product and solution to be able to continue their operations seamlessly even during these times. >> It's interesting, I've always loved the future of work kind of scenario and discussions. But they all kind of felt a little bit too fuzzy around just collaboration, future of work, which is cool. I'm not against that. But when you look at what we're living now, what you were just talking about is it's not its work, place, work force, work, loads, workflows. It's not just collaboration. That's just one aspect of it. I think we're seeing now this new reality is that it's going to impact the entire end-to-end as you point out. Other areas that you see are opportunities for customers. Because, we've heard DevOps has always been on the fringe of kind of the tech community, always leading edge in the cloud for the past 10 years. But now you got operations, IT operations, network operations, all these other systems that were kind of on a nice, path before disrupted. This is not just work, collaboration. It's every What's your thoughts? >> Yes, yeah, great point. So if you look at collaboration, collaboration is kind of the facade versus everything that happens behind the scenes. So if you look at the TV show, what you're seeing is the end result, but there was a huge production effort behind it, to be able to get you that content. And if you look at a particular transaction today from ERP perspective, or a customer buying a product from you, this is the facade there's a lot of stuff that goes behind it for providing our employees the right tools, keeping our networks connected, so that employees can use those to successfully as well as securely. So this time has taught us to quickly pivot and bring in some new capabilities from technology and digital capability perspective in every area of the business, starting from the facade, which is the collaboration tool, at the same time ability to run your business through these technology capabilities. And do it very securely providing connectivity from our data center to manufacturing factories, location to now employees home to our partners and as well as clouds. And that has created a very complex ecosystem of connected universe. For every company. I feel. We are a global company. So we were a little lucky in getting early warnings in January and preparing to come to where we were coming and I'm so proud of the IT team here. We did a major release of our transformation program which we call NDIT on 13th 14th 15th March right before we started sheltering in place. And there were thousands of people working globally to bring this capability for our ERP systems and it went flawlessly. And since then we have done four or five releases and the organization has been able to carry through it. >> Preparedness and resiliency, great features Marissa, back to this brand experience in your role the facade or collaboration of the user experience is the front end of the back end. So you don't have a real hyper-digital or hyper-virtual is my word for it environment where people's businesses and the business impact is going to be severely impacted because people can leave a brand. So if I'm a customer of yours, I'm like, look, I need to get busy reinventing and getting my apps meeting the expectations of the customer. So you got to bring the experience piece of it as well as at enablement. This is a new expectation radically more accelerated than it was in the past? What's your thoughts? >> Well, Antonio a couple of years ago said, the action is at the edge and the cloud is an experience, not a destination. So in order to create those very meaningful and differentiated experiences for their customers, our customers need to have one single platform that's open and secure, so that they can innovate from end to end every workflow from beginning to end so that their experiences they deliver their customers are intuitive, intelligent, differentiated. So that is what we have been working for this entire last few years is to provide that cloud experience to our customers wherever their apps and data live so that they can have the freedom to innovate across the entire estate and do it securely. That is the only way you're going to really provide these truly differentiated and insightful experiences at the edge, which is where the action is. >> Yeah, you guys are really putting out some really insight there. And I would just say that this highlights what I've always believed as making the innovation strategy concept, not just a cliche, but you if you don't have an innovation strategy with tech and people, it's going to be exposed and that table stakes are there because of the of the marketplace. If you don't deliver, the stakes are really high. And this brings back to the women leaders in IT, you guys are doing, how do people get involved? I mean, what's the take on this? You guys doing a great job. What's the process is that the adjoin you guys recruit? I mean, how does someone who's watching or participating in HPE Discover Virtual get involved? >> Let me do a quick commercial because it is HPE discover and the best way to get involved with Women Leaders in Technology is to join up register for HPE discover and join us on July 1st, Managing The Workplace in a New Normal, July 8th, Navigating Change the Mindset for Success in Turbulent Times. And the first one Leading Through Recovery with Rashmi right here. And I believe that's on the first Friday, so coming up next week. So those are three ways in to at least be able to get involved with what we're doing. But we also do throughout the year events with our customers in multiple offices around the globe, where we get together as leaders, we talk about leadership we recruit, then there's all of the other things that we support. And Rashmi maybe want to talk about that from Grace Hopper and all the way through some of the other wonderful organizations that our Women Leaders in Technology are supportive of and engaged in. Rashmi? >> Yes, absolutely. So First of all our global women leader ERG as well as there are a couple other ERGs within business unit which works diligently to create engagement for men, allies and women employees. So, my last travel before this pandemic hit and children place came in was for International Women's Day celebration in Sofia, Bulgaria. And what we did as women leaders of the company is created a competition for the location to host that event. There was an enormous amount of energy when I was in Sofia, with guest speakers with executive speakers and our main allies who were speaking at the event as well. And it was webcasted across the globe for all HPE employees to experience. There were watch parties there was enormous amount of energy going into the event. Similarly, when we participate in Grace Hopper, it's like a carnival for us, we have our boots, we do interviews, Marissa hosted a great event at Disney for our college students who were attending Grace Hopper to come experience, what HPE is all about and how dedicated we are to the cause of women and STEM and young women to showcase our leaders there and what you can be once you are at HPE. So a lot of such events also happen at various locations and as being women, we create everything fun, everything more engaging, and everybody wants to participate in these events. >> Well, certainly know you got to do it virtually >> And I think importantly John, I don't want to overlook that the Allyship. The man at HPE are very, very much a part of this and very supportive of everything that we do. It's not just all women, it is a lot of women but our men are definitely part of the part of the whole fabric of it, including Grace Hopper. >> And it's always great talent coming out of schools and seeing a lot of jobs out there right now there's new job so this brings up the shift. You look at cybersecurity and all cross in tech, it's the aperture of computer science has changed. You don't have to be a coder, you can do a lot of different things. This brings up the culture question I really love to get you guys personal opinions on this. For folks watching wants to see the new kind of Instagram picture of HPE if they want to look inside. How would you describe the culture of HPE these days? Obviously, the innovation you guys are super impressive. What's it like inside? What's it like to work there? How would you describe the culture of HPE? >> Well, it's a wonderful place to work and our culture is the primary reason why it is so, it started with Bill and Dave. And were about community. They were not about building a conglomerate. They were about building a community and that has just stayed with us throughout. Innovation is critical to us being bold, being inclusive. These are our values, but they're not just words on a page, they are actually our values, and we live them and our belief system and then they were put down on a page so that we can all look at them, recognize them, celebrate them, and it starts at the very top. Antonio has been with the company 26 years now I think it is. He is a true HPE, died in the role, Engineer himself. And we all feel really good about being here and being with each other. We have a mission and a purpose and that is to advance the way people live and work. That is why every HPE teammate gets up in the morning. That is what we do for a living. And it comes through in everything that we do. >> Rashmi? >> Yeah, I would like to add there is what Bill and Dave created for us, and the good things that is retained by HPE, as well as our ability to change and pivot. So, as you talked about John, we are an innovation company. We are a huge product and research based company. Now with as a service, though, we are also looking at how do we understand more outside in what our customers are looking for? What kind of experiences when they interact with our products, and how do we really understand it and drive alignment early on with our customers to be able to put these as a service products out to them as well as quickly learn and pivot again as needed. So the points that Marissa mentioned about take risk, be bold don't be afraid to be afraid to fail, as well as customer focus, relentless journey to ensure our customers are getting what they need, has has been kind of a new HPE culture manifesto, which is really embodied by Antonio and the leadership team which is then taken by our employees. So while we are keeping what's good from Dave Vellente, we are also augmenting it based on the changing needs of our customers and the industry that we are in where we cannot be stagnant forever. >> I think carrying that mission and spirit of Bill and Dave is great. In fact, John Chamberlin notices on his on the keynote here at Virtual Experience. He said to me privately that he has mad respect for HPE going back, he was hiring all the executives that from Bill and Dave's cloth there and brought them into Cisco now he's out helping companies and I think that is really about the community and the respect for the Individual citizenship. Those are values that I think, stand the test of time. I think that's great that you guys are keeping that going and that's awesome. And we appreciate the community support with theCUBE and collaborate. So thank you very much for that. And don't forget the innovation. I mean, Marissa go back 30 minutes you guys first coined hybrid cloud. I think that was like happening now innovation is still there. You got to be tech leaders. >> Better is yet to come Greenlake, we love our Greenlake. >> Great stuff. Thank you guys so much for this conversation. I really it was so awesome. Great insight there. Congratulations on the Women Leaders in Technology. Final question for you both complete the sentence. Women Leaders in Technology is a competitive advantage to your clients because, blank. >> Because it's one more way that they can partner with HPE to improve the way their customers live ans more. >> Rashmi, complete the sentence Women Leaders and Tech is a competitive advantage to your customers and clients because? >> We can collaborate to bring better products and services for their customers together. >> Awesome. Thank you so much, and congratulations on the Women in Technology, we'll be following it will be if you got to do the virtual events, let us know. We got the remote studio, we always love collaborating and of course, we got women Wednesdays on theCUBE every week on our site. And thanks for again, all your support and this is a great experience. Thanks for spending the time appreciate Marissa and Rashmi. >> Thank you, stay well >> Thank you. >> Stay well. >> Okay, HPE Virtual Experience. This is theCUBE HPE Discover Virtual Experience for bringing you coverage and great interviews from thought leaders, experts, community practitioners and customers. I'm John Furrier, for theCUBE Thanks for watching. (ambient music)

Published Date : Jun 24 2020

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brought to you by HPE. I'm here in the Palo Alto Studios and as a Brand Officer with and my role is in the middle Marissa, your role? and beat the drum for our employees. and you guys have Women of the men at the workforce as well. in the past you and I and then we also reward our leaders I always ask the question and services in the marketplace, and they need to equip around the globe there to help. and for the folks watching and solution to be able of kind of the tech community, and I'm so proud of the IT team here. and the business impact is and the cloud is an the adjoin you guys recruit? and all the way through some of the other leaders of the company of the part of the whole fabric of it, I really love to get you guys and our culture is the and the leadership team which and the respect for the Greenlake, we love our Greenlake. Congratulations on the with HPE to improve the way and services for their customers together. and of course, we got and great interviews

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Justin Graham, Docker | DockerCon 2020


 

>> announcer: From around the globe. It's the theCUBE with digital coverage of DockerCon live 2020. Brought to you by Docker and its ecosystem partners. >> Welcome back to theCUBE coverage here at the DockerCon virtual headquarters, anchor desks here in the Palo Alto Studios were quarantined in this virtual event of DockerCon. I'm John Furrier, host along with Jenny Bertuccio, John Kreisa, Peter McKee, other folks who are moderating and weaving in and out of the sessions. But here we have a live sessions with Justin Graham, Vice President of the Products group at Docker. Justin, thanks for coming in DockerCon virtual '20. >> Absolutely, happy to be here from my home office in Seattle, Washington where it is almost sunny. >> You had a great backdrop traveler saying in the chat you got a bandwidth, a lot of bandwidth there. Looking good, some island. What a day for Docker global event. 77,000 people registered. It's just been an awesome party. >> It's been great, I could hardly sleep last night. I was up at 5:00 this morning. I was telling my son about it at breakfast. I interrupted his Zoom school. And he talked a little bit about it, so it's been awesome. I've been waiting for this interview slot for the most of the day. >> So yeah, I got to tell the kids to get off, download those gigabytes of new game updates and get off Netflix, I hear you. But you got good bandwidth. Let's get into it, I love your position. VP of Product at a company that's super technical, a lot of software, a lot of cloud. You've got a good view of the landscape of what the current situation is relative to the product, the deals that are going on with this new announced here, sneak Microsoft expansion, multiple clouds as well as the roadmap and community interaction. So you got a lot going on, you've got your fingers in all the action. When you get the keys to the kingdom, as we say in the product side of things, what's the story today from your perspective around DockerCon? What's the most important thing people should know about of what's going on with this new Docker? Obviously, ease of use, we've heard a lot about. What's going on? >> So I'll start with people. We are hyper focused on helping developers and development teams build and ship applications. That's what we're focused on. That's what we wake up every day thinking about. And we double click on that a minute in terms of what that means. If you think about where source control ends and having a running application on some production compute in the Cloud on the other end, there's a whole lot that needs to happen in the middle of those two things. And we hear from our development community and we see from those folks, there's a lot of complexity and choices and options and things in the middle there. And we really want to help streamline the creation of those pipelines to get those apps moving to production as fastly, as quickly as possible. >> And you can see it in some of the results and some of the sessions, one session coming up at around four, around how pipelining with Docker help increase the problem solving around curing cancer, really solving, saving people's lives to the front lines with COVID 19 to business value. So you seeing, again Docker coming back into the fold relative to the simple value proposition of making things super easy for developers, but on top of the mega trend of microservices. So, outside of some of these awesome sessions with his learning, the hardcore sessions here at DockerCon around microservices from monitoring, you name it, not a trivial thing cause you've got stateless and state, all kinds of new things are going on with multiple clouds. So not an easy-- >> No. >> road to kind of grok or understand you have to manage that. What are people paying attention to? What is happening? I think, first off I'll say, one of the things that I'm super passionate about is increasing access to technology, so the greatest and best ideas can get bubbled up to the top and expose no matter where they come from, whom they come from, et cetera. And I think one of the things that makes that harder, that makes that complex is just how much developers need to understand or even emerging developers need to understand. Just to even get started. Languages, IDEs, packaging, building where do you ship to? If you pick a certain powder end point, you have to understand networking and storage and identity models are just so much you have to absorb. So we're hyper focused on how can we make that complex super easy. And these are all the things that we get asked questions on. And we get interacted with on our public roadmap in other places to help with. So that's the biggest things that you're going to see coming out of Docker starting now and moving forward. We'll be serving that end. >> Let's talk about some of the new execution successes you guys had. Honestly, Snyk is security shifting left, that's a major, I think a killer win for Snyk. Obviously, getting access to millions of developers use Docker and vice versa. Into the shifting left, you get to security in that workflow piece. Microsoft expanding relationship's interesting as well because Microsoft's got a robust tech developer ecosystem. They have their own tools. So, you see these symbiotic relationship with Docker, again, coming into the fold where there's a lot of working together going on. Explain that meaning, what does that mean? >> So you're on the back of the refocus Docker in our hyperfocus on developers and development teams, one of the core tenants of the how. So before that was the what. This is the how we're going to go do it. Is by partnering with the ecosystem as much as possible and bringing the best of breed in front of developers in a way that they can most easily consume. So if you take the Snyk partnership that was just a match, a match made in developer dopamine as a Sean Connolly, would say. We're hyper focused on developers and development teams and Snyk is also hyperfocused on making it as easy as possible for developers and development teams to stay secure ship, fast and stay secure. So it really just matched up super well. And then if you think, "Well, how do we even get there in the first place?" Well, we launched our public roadmap a few months ago, which was a first that Docker has ever done. And one of the first things that comes onto that public roadmap is image vulnerability scanning. For Docker, at that time it was really just focused on Docker Hub in terms of how it came through the roadmap. It got up voted a bunch, there has been some interaction and then we thought, "Well, why just like checking that box isn't enough," right? It's just checking the box. What can we do that really brings sort of the promise of the Docker experience to something like this? And Sneak was an immediate thought, in that respect. And we just really got in touch with them and we just saw eye to eye almost immediately. And then off off the rest went. The second piece of it was really around, well why just do it in Docker Hub? What about Docker Desktop? It's downloaded 80,000 times a week and it's got 2.2 million active installations on a weekly basis. What about those folks? So we decided to raise the bar again and say, "Hey, let's make sure that this partnership includes "not only Docker Hub but Docker Desktop, so you'll be able, when we launch this, to scan your images locally on Docker Desktop. >> Awesome, I see getting some phone calls and then you got to hit this, hit the end button real quick. I saw that in there. I've got an interesting chat I want to just kind of lighten things up a little bit from Brian Stevenson. He says, "Justin, what glasses are those?" (Justin laughing) So he wants to know what kind of glasses you're wearing. >> They're glasses that I think signal that I turned 40 last year. >> (laughs) I'd say it's for your gaming environments, the blue light glasses. >> But I'm not going to say where they came from because it's probably not going to engender a bunch of positive good. But they're nice glasses. They help me see the computer screen and make sure that I'm not a bad fingering my CLI commands >> Well as old guys need the glasses, certainly I do. Speaking of old and young, this brought up a conversation since that came up, I'll just quickly riff into this cause I think it's interesting, Kelsey Hightower, during the innovation panel talked about how the developers and people want to just do applications, someone to get under the hood, up and down the stack. I was riffing with John Chrysler, around kind of the new generation, the kids coming in, the young guns, they all this goodness at their disposal. They didn't have to load Linux on a desktop and Rack and Stack servers all that good stuff. So it's so much more capable today. And so this speaks to the modern era and the expansion overall of opensource and the expansion of the people involved, new expectations and new experiences are required. So as a product person, how do you think about that? Because you don't want to just build for the old, you got to build for the new as well as the experience changes and expectations are different. What's your thoughts around that? >> Yeah, I think about sort of my start in this industry as a really good answer to that. I mean, I remember as a kid, I think I asked for a computer for every birthday and Christmas from when I was six, until I got one given to me by a friend's parents in 1994, on my way off to boarding school. And so it took that long just for me to get a computer into my hands. And then when I was in school there wasn't any role sort of Computer Science or coding courses until my senior year. And then I had to go to an Engineering School at Rensselaer city to sort of get that experience at the time. I mean, just to even get into this industry and learn how to code was just, I mean, so many things had to go my way. And then Microsoft hired me out of college. Another thing that sort of fell my way. So this work that we're doing is just so important because I worked hard, but I had a lot of luck. But not everybody's going to have some of that, right? Have that luck. So how can we make it just as easy as possible for folks to get started wherever you are. If you have a family and you're working another full time job, can you spend a few hours at night learning Docker? We can help you with that. Download Docker Desktop. We have tutorials, we have great docs, we have great captains who teach courses. So everything we're doing is sort of in service of that vision and that democratization of getting into the ideas. And I love what Kelsey, said in terms of, let's stop talking about the tech and let's stop talking about what folks can do with the tech. And that's very, very poignant. So we're really working on like, we'll take care of all the complexity behind the scenes and all of the VMs and the launching of containers and the network. We'll try to help take care of all that complexity behind the curtain so that you can just focus on getting your idea built as a developer. >> Yeah, and you mentioned Kelsey, again. He got a great story about his daughter and Serverless and I was joking on Twitter that his daughter convinced them that Serverless is great. Of course we know that Kelsey already loves Serverless. But he's pointing out this developer dopamine. He didn't say that's Shawn's word, but that's really what his daughter wanted to do is show her friends a website that she built, not get into, "Hey look, I just did a Kubernetes cluster." I mean it's not like... But pick your swim lane. This is what it's all about now. >> Yeah, I hope my son never has to understand what a service mesh is or proxy is. Right? >> Yeah. >> I just hope he just learn the language and just learns how to bring an idea to life and all the rest of it is just behind me here. >> When he said I had a parenting moment, I thought he's going to say something like that. Like, "Oh my kid did it." No, I had to describe whether it's a low level data structure or (laughs) just use Serverless. Shifting gears on the product roadmap for Docker, can you share how folks can learn about it and can you give some commentary on what you're thinking right now? I know you guys put on GitHub. Is there a link available-- >> Absolutely, available. Github.com/docker/roadmap. We tried to be very, very poignant about how we named that. So it was as easy as possible. We launched it a few months ago. It was a first in terms of Docker publicly sharing it's roadmap and what we're thinking and what we're working on. And you'll find very clear instructions of how to post issues and get started. What our code of conduct is. And then you can just get started and we even have a template for you to get started and submit an issue and talk to us about it. And internally my team and to many of our engineers as well, we triaged what we see changing and coming into the public roadmap two to three times a week. So for a half an hour to 45 minutes at a time. And then we're on Slack, batting around ideas that are coming in and saying how we can improve those. So for everyone out there, we really do pay attention to this very frequently. And we iterate on it and the image vulnerability scannings one of those great examples you can see some other things that we're working on up there. So I will say this though, there has been some continual asks for our Lennox version of Docker Desktop. So I will commit that, if we get 500 up votes, that we will triage and figure out how to get that done over a period of time. >> You heard 500 up votes to triage-- >> 500 >> You as get that. And is there a shipping date on that if they get the 500 up votes? >> No, no, (John laughs) you went to a shipping date yet, but it's on the public roadmap. So you'll know when we're working on it and when we're getting there. >> I want before I get into your session you had with the capital, which is a very geeky session getting under the hood, I'm more on the business side. The tail wind obviously for Docker is the micro services trend. What containers has enabled is just going to continue to get more awesome and complex but also a lot of value and agility and all the things you guys are talking about. So that obviously is going to be a tailwind for you. But as you guys look at that piece of it, specifically the business value, how is Docker positioned? Because a of the use cases are, no one really starts out microservices from a clean sheet of paper that we heard some talks here DockerCon where the financial services company said, "Hey, it's simple stack," and then it became feature creep, which became a monolith. And then they had to move that technical debt into a much more polyglot system where you have multiple tools and there's a lot of things going on, that seems to be the trend that also speaks to the legacy environment that most enterprises have. Could you share your view on how Docker fits into those worlds? Because you're either coming from a simple stack that more often and got successful and you're going to go microservice or you have legacy, then you want to decouple and make it highly cohesive. So your thoughts. >> So the simple answer is, Docker can help on both ends. So I think as these new technologies sort of gain momentum and get talked about a bunch and sort of get rapid adoption and rapid hype, then they're almost conceived to be this wall that builds up where people start to think, "Well, maybe my thing isn't modern enough," or, "Maybe my team's not modern enough," or, "Maybe I'm not moderate enough to use this." So there's too much of a hurdle to get over. And that we don't see that at all. There's always a way to get started. Even thinking about the other thing, and I'd say, one we can help, let us know, ping us, we'll be happy to chat with you, but start small, right? If you're in a large enterprise and you have a long legacy stack and a bunch of legacy apps, think about the smallest thing that you can start with, then you can begin to break off of that. And as a proof of concept even by just downloading Docker Desktop and visual studio code and just getting started with breaking off a small piece, and improve the model. And I think that's where Docker can be really helpful introducing you to this paradigm and pattern shift of containers and containerized packaging and microservices and production run time. >> And certainly any company coming out of his post pandemic is going to need to have a growth strategy that's going to be based on apps that's going to be based on the projects that they're currently working, double down on those and kind of sunset the ones that aren't or fix the legacy seems to be a major Taylor. >> The second bit is, as a company, you're going to also have to start something new or many new things to innovate for your customers and keep up with the times and the latest technology. So start to think about how you can ensure that the new things that you're doing are starting off in a containerized way using Docker to help you get there. If the legacy pieces may not be able to move as quickly or there's more required there, just think about the new things you're going to do and start new in that respect. >> Well, let's bring some customer scenarios to the table. Pretend I'm a customer, we're talking, "Hey Justin, you're looking good. "Hey, I love Docker. I love the polyglot, blah, blah, blah." Hey, you know what? And I want to get your response to this. And I say, "DevOps won't work here where we are, "it's just not a good fit." What do you say when you hear things like that? >> See my previous comment about the wall that builds up. So the answer is, and I remember hearing this by the way, about Agile years ago, when Agile development and Agile processes began to come in and take hold and take over for sort of waterfall processes, right? What I hear customers really saying is, "Man, this is really hard, this is super hard. "I don't know where to start, it's very hard. "How can you help? "Help me figure out where to start." And that is one of the things that we're very very very clearly working on. So first off we just, our docs team who do great work, just made an unbelievable update to the Docker documentation homepage, docs.docker.com. Before you were sort of met with a wall of text in a long left navigation that if you didn't know what you were doing, I would know where to go. Now you can go there and there's six very clear paths for you to follow. Do you want to get started? Are you looking for a product manual, et cetera. So if you're just looking for where to get started, just click on that. That'll give you a great start. when you download Docker Desktop, there's now an onboarding tutorial that will walk you through getting your first application started. So there are ways for you to help and get started. And then we have a great group of Docker captains Bret Fisher, many others who are also instructors, we can absolutely put you in touch with them or some online coursework that they deliver as well. So there's many resources available to you. Let us help you just get over the hump of getting started. >> And Jenny, and on the community side and Peter McKee, we're talking about some libraries are coming out, some educational stuff's coming around the corner as well. So we'll keep an eye out for that. Question for you, a personal question, can you share a proud devOps Docker moment that you could share with the audience? >> Oh wow, so many to go through. So I think a few things come to mind over the past few weeks. So for everyone that has no... we launched some exciting new pricing plans last week for Docker. So you can now get quite a bit of value for $7 a month in our pro plan. But the amount of work that the team had to do to get there was just an incredible thing. And just watching how the team have a team operated and how the team got there and just how they were turning on a dime with decisions that were being made. And I'm seeing the same thing through some of our teams that are building the image vulnerability scanning feature. I won't quote the number, but there's a very small number of people working on that feature that are creating an incredible thing for customers. So it's just how we think every day. Because we're actually almost trying to productize how we work, right? And bring that to the customer. >> Awesome, and your take on DockerCon virtual, obviously, we're all in this situation. The content's been rich on the site. You would just on the captains program earlier in the day. >> Yes. >> Doctor kept Brett's captain taught like a marathon session. Did they grill you hard or what was your experience on the captain's feed? >> I love the captain's feed. We did a run of that for the Docker birthday a few months ago with my co-worker Justin Cormack. So yes, there are two Justin's that work at Docker. I got the internal Justin Slack handle. He got the external, the community Slack Justin handle. So we split the goods there. But lots of questions about how to get started. I mean, I think there was one really good question there. Someone was saying asking for advice on just how to get started as someone who wants to be a new engineer or get into coding. And I think we're seeing a lot of this. I even have a good friend whose wife was a very successful and still is a very successful person in the marketing field. And is learning how to code and wants to do a career switch. Right? >> Yeah. >> So it's really exciting. >> DockerCon is virtual. We heard Kelsey Hightower, we heard James Governor, talk about events going to be more about group conventions getting together, whether they're small, medium, or large. What's your take on DockerCon virtual, or in general, what makes a great conference these days? Cause we'll soon get back to the physical space. But I think the genie's out of the bottle, that digital space has no boundaries. It's limitless and creativity. We're just scratching the surface. What makes a great event in your mind? >> I think so, I go back to thinking, I've probably flown 600,000 miles in the past three years. Lots of time away from my family, lots of time away from my son. And now that we're all in this situation together in terms of being sheltered in place in the global pandemic and we're executing an event that has 10 times more participation from attendees than we had in our in person event. And I sat back in my chair this morning and I was thinking, "Did I really need to fly that 600,000 miles "in the past three years?" And I think James Governor, brought it up earlier. I really think the world has changed underneath us. It's just going to be really hard to... This will all be over eventually. Hopefully we'll get to a vaccine really soon. And then folks will start to feel like world's a little bit more back to "normal" but man, I'm going to really have to ask myself like, "Do I really need to get on this airplane "and fly wherever it is? "Why can't I just do it from my home office "and give my son breakfast and take them to school, "and then see them in the evening?" Plus second, like I mentioned before in terms of access, no in person event will be able to compete ever with the type of access that this type of a platform provides. There just aren't like fairly or unfairly, lots of people just cannot travel to certain places. For lots of different reasons, monetary probably being primary. And it's not their job to figure out how to get to the thing. It's our job to figure out how to get the tech and the access and the learning to them. Right? >> Yeah (murmurs) >> So I'm super committed to that and I'll be asking the question continually. I think my internal colleagues are probably laughing now because I've been beating the drum of like, "Why do we ever have to do anything in person anymore?" Like, "Let's expand the access." >> Yeah, expand the access. And what's great too is the CEO was in multiple chat streams. So you could literally, it's almost beam in there like Star Trek. And just you can be more places that doesn't require that spatial limitations. >> Yeah. >> I think face to face will be good intimate more a party-like environment, more bonding or where social face to face is more impactful. >> We do have to figure out how to have the attendee party virtually. So, we have to figure out how to get some great electronic, or band, or something to play a virtual show, and like what the ship everybody a beverage, I don't now. >> We'll co-create with Dopper theCUBE pub and have beer for everybody if need they at some point (laughs). Justin, great insight. Thank you for coming on and sharing the roadmap update on the product and your insights into the tech as well as events. Appreciate it, thank you. >> Absolutely, thank you so much. And thanks everyone for attending. >> Congratulations, on all the work on the products Docker going to the next level. Microservices is a tailwind, but it's about productivity, simplicity. Justin, the product, head of the product for Docker, VP of product on here theCUBE, DockerCon 2020. I'm John Furrier. Stay with us for more continuous coverage on theCUBE track we're on now, we're streaming live. These sessions are immediately on demand. Check out the calendar. There's 43 sessions submitted by the community. Jump in there, there are own container of content. Get in there, pun intended, and chat, and meet people, and learn. Thanks for watching. Stay with us for more after this break. (upbeat music)

Published Date : May 29 2020

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Brought to you by Docker Vice President of the Absolutely, happy to be you got a bandwidth, for the most of the day. tell the kids to get off, the creation of those and some of the sessions, So that's the biggest things of the new execution And one of the first things that comes And we just really got in touch with them and then you got to hit this, They're glasses that I think signal the blue light glasses. But I'm not going to and the expansion of the people involved, and all of the VMs Yeah, and you mentioned Kelsey, again. never has to understand and all the rest of it and can you give some commentary And internally my team and to And is there a shipping date on that but it's on the public roadmap. and agility and all the things and improve the model. of sunset the ones that aren't So start to think about how you can ensure I love the polyglot, And that is one of the things And Jenny, and on the And bring that to the customer. The content's been rich on the site. on the captain's feed? We did a run of that for the We're just scratching the surface. access and the learning to them. and I'll be asking the And just you can be more places I think face to face how to have the attendee party virtually. and sharing the roadmap Absolutely, thank you so much. of the product for Docker,

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John Maddison, Fortinet | CUBE Conversation, May 2020


 

from the cube studios in Palo Alto in Boston connecting with thought leaders all around the world this is a cube conversation everyone welcome to this cube conversation here in the cubes Palo Alto Studios we're here with the quarantine crew I'm John for your host we've got a great guest John Madison CMO an EVP of products of Fortinet and today more than ever in this changing landscape accelerating faster and faster certainly as this covin 19 crisis has forced business to realize a lot of the at scale problems are at hand and a lot of things are exposed in terms of problems and opportunities you have to take care of one of them security John thanks for coming on cube and looking forward to chatting about your recent event you had this week and also the updates at Florida thanks for joining me yeah it's great to be here John so more than ever the innovation strategies are not just talking points anymore in board meetings or companies there's they actually have to come out of this pandemic and operate through it with real innovation with actionable outcomes they've got to get their house in order you're seeing projects really focusing in on the at scale problems which is essentially keep the network's run and keep the sick the security fabric in place this is critical path stuff but the innovation coming out of it has to be a growth play for companies and this has been a big thing so you guys are in the middle of it we've chatted about all the four to guard stuff and all this you're seeing all the traffic you're seeing all the all the impact this work at home has forced companies to not only deal to new realities but it's exposed some things they need to double down on and things they need to either get rid of or fix fast what's your take on all this yeah you know I think it took a lot of people by surprise and the first thing I would like to do is you know spank our employees our customers and partners for the work they've done in the last six to seven weeks now what was happening was a lot of customers had built their work from home programs around a certain percentage 5% 10% 15% and that's what they scaled it for then all of a sudden you know everybody had to work from home and so you went from maybe a thousand people to 10,000 or 5,000 to 50,000 they had to scale very quickly because this had to be implemented in hours and days not weeks and months luckily our systems are able to gaile very quickly we can scale using a security processing units which offload the CPU and allow a lot of users simultaneously to access through VPN SSL VPN IPSec VPN and then we have an implementation at home ranging from a very simple Microsoft Wyant all the way to our clients all the way to even off Buda gate firewalls at home so we really did work very hard to make sure that our customers could maintain their business proposition during these times you know I want to get those work at home and I think it's a little big Sdn story and you guys have been on for a long time I mean we've talked with your you and your folks many times around st Wynn and what it means to to have that in place but this work at home those numbers are off the charts strange and this is disruption this was an unforeseen disruption it's not like a hurricane or flood this is real and we've also talked with you guys and your team around the endpoint you know the edge of the network that's the explosion of the billions of edges this is just an industry kind of inside baseball conversation and then also the immersion of the lifestyle we now live in so you have a world where it was inside baseball for this industry now every company and everyone's feeling it this is a huge issue I'm at home I got to protect myself I got data I gotta have a VPN I mean this is a reality that just wasn't seen I mean what do you guys are what are you guys doing in this area well I think it changes that this long-term architect and so you know the past we talked about there being millions of edges and people go how many billions of edges and what's happened is if you're working from home that's an edge and so the long term architecture means that companies need to take care of where their network edges are now the SEM at home they had them at the branch office they have them at the end of prize and the data center in the cloud then we need to decide know where to apply the security is it at the endpoint is it at the edges is the data center or bout an S T one is absolutely essential because every edge you'll have whether that were home now whether it be in your data center or eCampus on the cloud needs that st-1 technology and make sure you can guide the applications in a secure manner what's interesting is I actually deployed st-1 in my home here I've got two ISP connections one week I'm casting off with AT&T now that may be overkill right now for most people about putting st-1 in their homes but I think long-term homes are gonna be part of the enterprise network it's just another eight take a minute to explain the SD win I would call it the this is a mill especially this is not your grandfather's st win I mean it's changed st when is the internet I mean basically at home what does that mean if users don't know care what the products are at the end of the day they're working at home so kind of SD win has taken on a new broader scope if you will it's not just the classic SD win or is it can you take us through I mean and this is a category that's becoming much broader what's your what's your nails is there yeah again I'm not saying that you know consumers are gonna be putting SD wine in the homes right now but if I'm an executive and I rely on my communication out there are lots of meetings during the day work from home I want it to be as reliable as possible so if my one is pee goes down and I can't get on the internet that's an issue if I have to ISPs I have much higher availability but more importantly us you and I can guide the applications where I want when they want I can make sure you know my normal home traffic goes off certain direction the certain on a VLAN and segmentation policy whereas my war can be completely set out so again I you know I think SDRAM technology is important for the home long term is important for the branch for the enterprise and the data center and Earls St ones built into all up all our forty gates have sp1 you just switch it on we think it's a four essential technology going forward to drive that cloud on-ramp real quick follow-up on that for the folks in the enterprise I see the enterprise will make it easier for their customers their users who are at home so it feels consumer II invisible if you will I think that's the short-term what's what are what are you seeing your customers and prospective customers thinking when they come back or as they operate now in this new reality when they say you know what we really miss forecasted this now they have to get back to business what are they gonna do do they do more sta on I mean what's the architecture how does that get done what's the conversation like you know as this evolved for the next it's gonna slowly open up it still it's going to be a new reality for at least 12 months what's the conversation with the customer right now when it comes to going in and taking care of this so it doesn't happen again yeah what I'm doing actually actually what I'm doing a lot of virtual ABC's obviously we usually have 200 our customers that come to our corporate quarters or executive briefings and I'm doing actually more virtually and a lot of the opening conversations is they don't think they're gonna go completely Hunter's under percent back to where they were there's always going to be now a fraction of work-from-home people they may move around some of their physical location so as I said the ST when is that piece on the edge whether it be your home ranch campus or data centers gonna be there to guide the applications guide the users and devices to the right applications of wherever they may be as it could be in the cloud of communion data center it could be anywhere and then the key conversation thereafter for customers long-term architecture wise is where do I apply my security stack and the security spat consists of basic things like antivirus all right yes more detection capabilities even even response to Isis given that stack how much do I put in the edge how much do I put in my endpoint how much do I put my branch how much I put in my campus data center and cloud and then how do I maintain a policy a single policy across all of those and then now and again maybe I have to move that stack cross so that's going to be the key long term architecture question for enterprises as they move to a slightly different composition of workforce in different locations is hey I've got to make sure every edge that I have I identify and I secure when SP ran and then how do I apply the security stack cross all the diff tell great insight thanks for sharing that I want to get your take on now speaking of working at home you're also the CMO as well as the EVP of products which is a unique job because you can talk about any think when the cube we love it you had an event accelerate 2020 the folks watching go to the hashtag on Twitter hashtag accelerate 20 that's the hash tag you'll see a lot of the the pictures of the slides and some commentary I was laying down some tweets all the analysts were as well what are some of the highlights for you is a great presentation by the CEO you gave a talk and there's a lot of breakouts you had to do a digital event because you couldn't hold the physical event so you kind of had a shelter-in-place kind of and how did it go and what are some of the highlights yeah on the one side I was a bit sad you know we had or what we call accelerates arrange for this year in Barcelona and New York Mexico and San Jose we had to cancel war for them and I'm very quickly spin up a digital event a virtual event and you know we end up there's some initial targets around you know you know each of our physical events we get between two and three thousand and so we're thinking you know if we got to ten thousand this would be great we actually ended up with thirty thirty-two thousand or something like that registered and actually the percentage that showed off was even higher so we had over 20,000 people actually come online and go through our keynotes we built it so you go through the keynotes then you can go off to the painting what we call the breakouts for more detail we did verticals oh it did more technology sessions and so it's great and you know we tried our best to answer the questions online because these things are on demand we had three we had one for the u.s. one premiere and won't write back and so there was times but to get that sort of exposure to me is amazing twenty thousand people on there listening and it connects into another subject which is education and fun yet for some time as invested I would say you know my CEO says but I'll invest a bit more in education versus the marketing advertising budget now go okay okay that's that hey we'll work on that but education for us we announced a few weeks ago that education is now training is free for customers for everybody and we'd also been you know leading the way by providing free training for our partners now it's completely free for everybody we have something called the network security expert which goes from one to eight one and two of that are actually open to the public right now and if I go to the end of last year we had about two to three thousand people maybe a week come on and do the training obviously majority doing the NSC one courses you get further through to eight it's more technical last week we had over eighty thousand people we just think about those numbers incredible because people you know having more time let's do the training and finding is as they're doing this training going up the stack more quickly and they're able to implement their tools more quickly so training for us is just exploded off the map and I and there's a new reality of all the unemployment and also people are at home and there's a lot of job about the skill gap before in another cube conversation it's it's more apparent than ever and why not make it free give people some hope give them some tools to be successful there's demand yes and it's not you know it's not just them you know IT professionals are Ennis e1 is a foundational course and you'll see kids and students and universities doing it and so Ben Mars granddad's dad's doing it so we we're getting all sorts of comments and social media about the training you know our foundation great stuff has a great we'll put a plug on that when should we get that amplified for its really good stuff I got to ask you about the event one of the things I really like about the presentation was from your CEO and you gave one as well was the clarity around the vision of security and a couple of things that were notable to me was the confluence of the collision between networking and security and at the intersection of those two forces you have an accelerated integrated policy dynamic to me this is the heart of DevOps of what used to be in cloud being kind of applied to security you have data you got all kinds of new things emerging new patterns new signals that's security so you got to be you got to be fast you got to identify things so you guys are in this business that's one force and the other one was the billions of edges and this idea that there's no perimeter so it's everything's immersive so illustrate some points of validation on that from your standpoint is that how you guys are seeing it unfold in the future is that happening now can you give us a feeling for whether where we are and that those those kind of paradigms yeah good point so I think it's been happening it's happening now has been happening the future you know if you look at networking and our CEO Enzi talked about this and that networking hasn't really cheer outing and switching we go back to 2000 we had 100 mega under megabit now you have formed a gigabit but the basic function we haven't really changed that much securities different we've gone from a firewall and we add VPN then we at next-gen firewall then we had SSL inspection now we've added sd1 and so this collisions kind of an equal in that you know networking's sped ahead and firewalling is stayed behind because it's just got too many applications on that so the basic principle premise of the company of putting net is to build and bring that together so it's best of all accelerate the basic security network security functions so you can consolidate multiple functions on one system and then bring networking and security together a really good example of security where or nexium firewall where you can accelerate and so our security processing units and my analogy simple analogy is GPUs inside games where their GPU offloads CPU to allow rendering to happen very quick it's the same for us RSP use way of a network SPU and we have a Content SPU which all flows the CPU to allow a security and networking do it be accelerated work now coming to your second point about the perimeter I I'm not quite sure whether the perimeters disappear and the reason I say that is customer still goes they have firewalls on the front of the networks they have endpoint protection they have protection in the cloud so it's not that the perimeters disappeared it's just but much larger and so now the perimeters sitting across all your infrastructure your endpoints your in factories you got IOT devices you've got workloads in different powered and that means you need to look very carefully at those and give visibility initially and then apply the control that control maybe it's a ten-point security it may be SD mine at the edge it may be a compliance template in the cloud but you need visibility of all those edges which have been created with the perimeters reading across the image it's interesting you bring up a good point we always have kind of debates over beers on this on this topic you know the old model was mote you know get the castle and the gate but here the perimeter of the edge if you believe there's an edge and I do believe you find it perfectly the edge is a perimeter it's an endpoint right so it's a door into the internet so are the network so is the perimeter just an end adorn there's more doors right so or service yeah just think about it the castle would did multiple doors is the back everyone's the door there's this dozle someday and you have to define those H's and have visibility of them and that's why things like network access control know for you know zero trust network access is really important making sure you kind of look at the edge inside your way and so your data center and then it's like you powd what workloads are spinning off and what's the configuration and what's there what's from a data perspective right your recommendation and I'm a customer looking at my network I got compute I got edge devices and users I realized there's a billions of edges on my network now and the realities hit me I wasn't really being proactive on investing what do I do what's the PlayBook for me as I start to rethink that and what do I put into place how do I get going now I got to rethink it I now recognize I got full validation I got to manage this I got to do something what's your recommendation to me if I'm a customer the key to me is and I've had this conversation now for the last five years and it's getting louder and louder and that is I suppose I spend a lot of money on point solution point but even end point may have five point products on there and so they're getting to the conclusion it's just too hard to manage I can't find all the right people I get so many alerts from so many security systems I can't work out what's going on and the conversation now is how do I deploy a platform we call it the security fabric now I don't deploy that fabric across my network I'm not saying you should go from 30 vendors to one vendor that would be nice of course but I what I'm saying as you go from 30 vendors down to maybe five or six platform the platform's perform multiple functions it could be they're out there you attach a platform a designer platform just birth protector or a particular organization or part of the network and so the platform allows you then to build automation and the automation allows you to see things more quickly and react to things more quickly and do things without manual intervention the platform approach it's absolutely starting to resonate yes you've still got very very large customers who put everything into segments of a C's Exedra book most customers now moving towards a yeah I think you know as you see and again back to that collision with the end of the intersection we have integrated policies if you're gonna do any integration which is the data problem so we talk about all the time to a lot of different tools can create silos and there's a use case for that but also creates problematic situations I mean a platform gives you a much more robust capability to be adaptive to be real time to program and automate yeah it's it's it's an issue if you've got 30 vendors and just be honest it's also an issue in the industry so I mean networking the story kind of worked out how to work together you can use the same different vendor switches and routers and they roughly work together with cybersecurity they've all been deal you know built totally separately not to even work and that's why you've got these multiple layers you've got a product the security problem then this got its own analytics engine and manager then you've got a manager of managers and an analyzer of analyzers and the sim system and then a saw I mean just goes on it makes it so complex for people and that's why I think they look into something a bit more simplified but most importantly the platform must be friendly from a consumption model you must be able to do an appliance where you need to do virtual machine SAS cloud native container whatever it may be because that network has changed in those ages as those edges move you've got them to have a platform that adaptable to the consumption model require you know I had a great cartridge with Phil Quaid you see your seaso over there and we were chatting around you know this idea of I won't say customization but there's no one turnkey monolithic application it seems to these platforms tend to be enabling where the seaso trend is to have teams building ok and and and almost a customized but building software to automate to solve their use case for their outcome so enabling that is a trend we're seeing so I think you guys are on the right track there any comment on your take on this enabling platform is that something that you guys are seeing that CSIS is looking at more in-house development more use case focus because they have the data they got real-time they need to be building on a platform not told what they could do yeah I think you've always had this this network team trying to build things fast and open and the security team trying to post things down and make it more secure you know it becomes even more problematic if you kind of go to the cloud where you've got pockets a developer's kind of thing do things in the DevOps way really as fast as possible and sometimes the controls are not put in place in fact no the big as I said the biggest issue for the cloud is not so much you know malware it it's more about miss configuration that's why you're seeing the big breaches and that's more of a customer thing to do and so I think what the seaso is trying to do is make sure they apply the controls appropriately and again their job has become much harder now we've got all the multitude of endpoints that they didn't have before they've got now there when that's not just the closed MPLS network is old off different types of broadband 5 G's coming towards the end of this year next year as well the data centers may have decreased a bit but they've still got datacenter capacity and they're probably got 5 or 6 hours and 20 different SAS applications that put a deal with and they've got to deal with developers in there so it's a harder job for them and they need to melt or add those tools but come back to that single point of management great stuff John Madison CMO EVP great insight there it's almost a master class right there you laid it all out on what's going on a final question any change is what any other news updates on the four net front I know you guys got some answer I didn't see the breakouts of the session I had something else going on I think I've been walking dog and do some other things but you know being at home and to take care of things what's new what's what's out that people might have missed that's coming out of for today you're telling me you didn't have 60 hour a breakout on dedicated I don't think yeah we've you know we've have a lot going on you know we have a big R&D team here in North America and Canada and with a lot of products coming out this time of the year we bring out our 40 OS network operating system with 6.4 over 300 new features inside there including new orchestration systems for sp1 and then also we actually launched on network processor seven and the board gate already 200 F powered by four network processor sevens it's some system out there and provide over 800 gigs of fire or capacities but in bill V explain acceleration they can do things like elephant flows huge flows of data so there's always there's always new products coming out of 14 it sure those are the two big ones for this quarter you guys certainly are great interviews to talk to great a lot of expertise there final final question you know everyone every company's got their culture Moore's laws cadence of Moore's laws Intel faster cheaper smaller what's the for Annette culture if you had to kind of boil it down what's it you guys are always pushing great products out there all high quality I'll see security you got to be buttoned up and have good ops and controls but you still need to push the envelope and have stadia what's the culture if you had to kind of boil the culture down for Porter net what would it be that's always an interesting question and so the company's been going since 2000 okay the founders are still there NZ's CEO and Michael Z's the CTO and I think that one of the philosophies is that listen to the customer very closely because you can get distracted by shiny objects all over the place I want to go and do this oh yeah let's build this what about this and in the end the customer and and what they want may get lost and so we listen very closely we use you know we have a very high content of technology people who can translate the customer use case into what we should build and so I think that's the culture we have and maintain that so we're very close to our customers we've been building very quickly for them make sure it works it needs tweaking then we'll look at it again a very very customer driven always great to hear from the founders you guys had a great event accelerate 20 that's the hashtag some great highlights on Twitter some commentary there and of course go to Ford a net site to check out the replays Sean man so thanks for taking the time to share your insights here on the cube conversation I really appreciate it thank you okay it's cube concert here in Palo Alto we're bringing you all the interviews during this time we have our quarantine crew the cube is virtual we'll do whatever it takes to get the interviews out there and get the stories out there and the people behind the tech making it happen I'm John Fourier thanks for watching [Music]

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Dave Brown, Amazon | AWS Summit Online 2020


 

>> Narrator: From theCUBE studios in Palo Alto in Boston, connecting with thought leaders all around the world, this is theCUBE conversation. >> Everyone, welcome to the Cube special coverage of the AWS Summit San Francisco, North America all over the world, and most of the parts Asia, Pacific Amazon Summit is the hashtag. This is part of theCUBE Virtual Program, where we're going to be covering Amazon Summits throughout the year. I'm John Furrier, host of theCUBE. And of course, we're not at the events. We're here in the Palo Alto Studios, with our COVID-19 quarantine crew. And we got a great guest here from AWS, Dave Brown, Vice President of EC2, leads the team on elastic compute, and its business where it's evolving and most importantly, what it means for the customers in the industry. Dave, thanks for spending the time to come on theCUBE virtual program. >> Hey John, it's really great to be here, thanks for having me. >> So we got the summit going down. It's new format because of the shelter in place. They're going virtual or digital, virtualization of events. And I want to have a session with you on EC2, and some of the new things they're going on. And I think the story is important, because certainly around the pandemic, and certainly on the large scale, SaaS business models, which are turning out to be quite the impact from a positive standpoint, with people sheltering in place, what is the role of data in all this, okay? And also, there's a lot of pressure financially. We've had the payroll loan programs from the government, and to companies really looking at their bottom lines. So two major highlights going on in the world that's directly impacted. And you have some products, and news around this, I want to do a deep dive on that. One is AppFlow, which is a new integration service by AWS, that really talks about taking the scale and value of AWS services, and integrating that with SaaS Applications. And the migration acceleration program for Windows, which has a storied history of database. For many, many years, you guys have been powering most of the Windows workloads, ironic that you guys are not Microsoft, but certainly had success there. Let's start with the AppFlow. Okay, this was recently announced on the 22nd of April. This is a new service. Can you take us through why this is important? What is the service? Why now, what was the main driver behind AppFlow? >> Yeah, absolutely. So with the launcher AppFlow, what we're really trying to do is make it easy for organizations and enterprises to really control the flow of their data, between the number of different applications that they use on premise, and AWS. And so the problem we started to see was, enterprises just had this data all over the place, and they wanted to do something useful with it. Right, we see many organizations running Data Lakes, large scale analytics, Big Machine Learning on AWS, but before you can do all of that, you have to have access to the data. And if that data is sitting in an application, either on-premise or elsewhere in AWS, it's very difficult to get out of that application, and into S3, or Redshift, or one of those services, before you can manipulate it, that was the challenge. And so the journey kind of started a few years ago, we actually launched a service on the EC2 network, inside Private Link. And it was really, it provided organizations with a very secure way to transfer network data, both between VPCs, and also between VPC, and on-prem networks. And what this highlighted to us, is organizations say that's great, but I actually don't have the technical ability, or the team, to actually do the work that's required to transform the data from, whether it's Salesforce, or SAP, and actually move it over Private Link to AWS. And so we realized, while private link was useful, we needed another layer of service that actually provided this, and one of the key requirements was an organization must be able to do this with no code at all. So basically, no developer required. And I want to be able to transfer data from Salesforce, my Salesforce database, and put that in Redshift together with some other data, and then perform some function on that. And so that's what AppFlow is all about. And so we came up with the idea about a little bit more than a year ago, that was the first time I sat down, and actually reviewed the content for what this was going to be. And the team's been hard at work, and launched on the 22nd of April. And we actually launched with 14 partners as well, that provide what we call connectors, which allow us to access these various services, and companies like Salesforce and ServiceNow, Slack, Snowflake, to name a few. >> Well, certainly you guys have a great ecosystem of SaaS partners, and that's you know well documented in the industry that you guys are not going to be competing directly with a lot of these big SaaS players, although you do have a few services for customers who want end to end, Jassy continues to pound that home on my Cube interviews. But I think this, >> Absolutely. is notable, and I want to get your thoughts on this, because this seems to be the key unlocking of the value of SaaS and Cloud, because data traversal, data transfer, there's costs involved, also moving traffic over the internet is unsecure, and unreliable. So a couple questions I wanted to just ask you directly. One is did the AppFlow come out of the AWS Private Link piece of it? And two, is it one directional or bi-directional? How is that working? Because I'm guessing that you had Private Link became successful, because no one wants to move on the internet. They wanted direct connects. Was there something inadequate about that service? Was there more headroom there? And is it bi-directional for the customer? >> So let me take the second one, it's absolutely bi-directional. So you can transfer that data between an on-premise application and AWS, or AWS and the on-premise application. Really, anything that has a connector can support the data flow in both directions. And with transformations, and so data in one data source, may need to be transformed, before it's actually useful in a second data source. And so AppFlow takes care of all that transformation as well, in both directions, And again, with no requirement for any code, on behalf of the customer. Which really unlocks it for a lot of the more business focused parts of an organization, who maybe don't have immediate access to developers. They can use it immediately, just literally with a few transformations via the console, and it's working for you. In terms of, you mentioned sort of the flow of data over the internet, and the need for security of data. It's critically important, and as we look at just what had happened as a company does. We have very, very strict requirements around the flow of data, and what services we can use internally. And where's any of our data going to be going? And I think it's a good example of how many enterprises are thinking about data today. They don't even want to trust even HTTPS, and encryption of data on the internet. I'd rather just be in a world where my data never ever traverses the internet, and I just never have to deal with that. And so, the journey all started with Private Link there, and probably was an interesting feature, 'cause it really was changing the way that we asked our customers to think about networking. Nothing like Private Link has ever existed, in the sort of standard networking that an enterprise would normally have. It's kind of only possible because of what VPC allows you to do, and what the software defined network on AWS gives you. And so we built Private Link, and as I said, customers started to adopt it. They loved the idea of being able to transfer data, either between VPCs, or between on-premise. Or between their own VPC, and maybe a third party provider, like Snowflake, has been a very big adopter of Private Link, and they have many customers using it to get access to Snowflake databases in a very secure way. And so that's where it all started, and in those discussions with customers, we started to see that they wanted us to up level a little bit. They said, "We can use Private Link, it's great, "but one of the problems we have is just the flow of data." And how do we move data in a very secure, in a highly available way, with no sort of bottlenecks in the system. And so we thought Private Link was a great sort of underlying technology, that empowered all of this, but we had to build the system on top of that, which is AppFlow. That says we're going to take care of all the complexity. And then we had to go to the ecosystem, and say to all these providers, "Can you guys build connectors?" 'Cause everybody realized it's super important that data can be shared, and so that organizations can really extract the value from that data. And so the 14 of them at launch, we have many, many more down the road, have come to the party with with connectors, and full support of what AppFlow provides. >> Yeah us DevOps purists always are pounding the fist on the table, now virtual table, API's and connectors. This is the model, so people are integrating. And I want to get your thoughts on this. I think you said low code, or no code on the developer simplicity side. Is it no code, or low code? Can you just explain quickly and clarify that point? >> It's no code for getting started literally, for the kind of, it's basic to medium complexity use case. It's not code, and a lot of customers we spoke to, that was a bottleneck. Right, they needed something from data. It might have been the finance organization, or it could have been human resources, somebody else in organization needed that. They don't have a developer that helps them typically. And so we find that they would wait many, many months, or maybe even never get the project done, just because they never ever had access to that data, or to the developer to actually do the work that was required for the transformation. And so it's no code for almost all use cases. Where it literally is, select your data source, select the connector, and then select the transformations. And some basic transformations, renaming of fields, transformation of data in simple ways. That's more than sufficient for the vast majority of use cases. And then obviously through to the destination, with the connector on the other side, to do the final transformation, to the final data source that you want to migrate the data to. >> You know, you have an interesting background, was looking at your history, and you've essentially been a web services kind of guy all your life. From a code standpoint software environment, and now I'll say EC2 is the crown jewel of AWS, and doing more and more with S3. But what's interesting, as you build more of these layers services in there, there's more flexibility. So right now, in most of the customer environments, is a debate around, do I build something monolithic, and or decoupled, okay? And I think there's a world where there's a mutually, not mutually exclusive, I mean, you have a mainframe, you have a big monolithic thing, if it does something. But generally people would agree that a decoupled environment is more flexible, and more agile. So I want to kind of get to the customer use case, 'cause I can really see this being really powerful, AppFlow with Private Link, where you mentioned Snowflake. I mean, Snowflake is built on AWS, they're doing extremely, extremely well, like any other company that builds on AWS. Whether it's theCUBE Cloud, or it's Snowflake. As we tap those services, customers, we might have people who want to build on our platform on top of AWS. So I know a bunch of startups that are building within the Snowflake ecosystem, a customer of yours. >> Yeah. >> So they're technically a customer of Amazon, but they're also in the ecosystem of say, Snowflake. >> Yes. >> So this brings up an interesting kind of computer science problem, which is architecturally, how do I think about that? Is this something where AppFlow could help me? Because I certainly want to enable people to build on a platform, that I build if I'm doing that, if I'm not going to be a pure SaaS turnkey application. But if I'm going to bring partners in, and do integration, use the benefits of the goodness of an API or Connector driven architecture, I need that. So explain to me how this helps me, or doesn't help me. Is this something that makes sense to you? Does this question make sense? How do you react to that? >> I think so, I think the question is pretty broad. But I think there's an element in which I can help. So firstly, you talk about sort of decoupled applications, right? And I think that is certainly the way that we've gone at Amazon, and been very, very successful for us. I think we started that journey back in 2003, when we decoupled the monolithic application that was amazon.com. And that's when our service journey started. And a lot of that sort of inspired AWS, and how we built what we built today. And we see a lot of our customers doing that, moving to smaller applications. It just works better, it's easier to debug, there's ownership at a very controlled level. So you can get all your engineering teams to have very clear and crisp ownership. And it just drives innovation, right? 'Cause each little component can innovate without the burden of the rest of the ecosystem. And so that's what we really enjoy. I think the other thing that's important when you think about design, is to see how much of the ecosystem you can leverage. And so whether you're building on Snowflake, or you're building directly on top of AWS, or you're building on top of one of our other customers and partners. If you can use something that solves the problem for you, versus building it yourself. Well that just leaves you with more time to actually go and focus on the stuff that you need to be solving, right? The product you need to be building. And so in the case of AppFlow, I think if there's a need for transfer of data, between, for example, Snowflake and some data warehouse, that you as an organisation are trying to build on a Snowflake infrastructure. AppFlow is something you could potentially look at. It's certainly not something that you could just use for, it's very specific and focused to the flow of data between services from a data analytics point of view. It's not really something you could use from an API point of view, or messaging between services. It's more really just facilitating that flow of data, and the transformation of data, to get it into a place that you can do something useful with it. >> And you said-- >> But like any of our services-- (speakers talk over each other) Couldn't be using any layer in the stack. >> Yes, it's a level of integration, right? There's no code to code, depending on how you look at it, cool. Customer use cases, you mentioned, large scale analytics, I thought I heard you say, machine learning, Data Lakes. I mean, basically, anyone who's using data is going to want to tap some sort of data repository, and figure out how to scale data when appropriate. There's also contextual, relevant data that might be specific to say, an industry vertical, or a database. And obviously, AI becomes the application for all this. >> Exactly. >> If I'm a customer, how does AppFlow relate to that? How does that help me, and what's the bottom line? >> So I think there's two parts to that journey. And depending on where customers are, and so there's, we do have millions of customers today that are running applications on AWS. Over the last few years, we've seen the emergence of Data Lakes, really just the storage of a large amount of data, typically in S3. But then companies want to extract value out of, and use in certain ways. Obviously, we have many, many tools today, from Redshift, Athena, that allow you to utilize these Data Lakes, and be able to run queries against this information. Things like EMR, and one of our oldest services in the space. And so doing some sort of large scale analytics, and more recently, services like SageMaker, are allowing us to do machine learning. And so being able to run machine learning across an enormous amount of data that we have stored in AWS. And there's some stuff in the IoT, workload use space as well, that's emerging. And many customers are using it. There's obviously many customers today that aren't using it on AWS, potential customers for us, that are looking to do something useful with data. And so the one part of the journey is taking up all of that infrastructure, and we have a lot of services that make it really easy to do machine learning, and do analytics, and that sort of thing. And then the other problem, the other side of the problem, which is what AppFlow is addressing is, how do I get that data to S3, or to Redshift, to actually go and run that machine learning workload? And that's what it's really unlocking for customers. And it's not just the one time transfer of data, the other thing that AppFlow actually supports, is the continuous updating of data. And so if you decide that you want to have that view of your data in S3, for example, and Data Lake, that's kept up to date, within a few minutes, within an hour, you can actually configure AppFlow to do that. And so the data source could be Salesforce, it could be Slack, it could be whatever data source you want to blend. And you continuously have that flow of data between those systems. And so when you go to run your machine learning workload, or your analytics, it's all continuously up to date. And you don't have this problem of, let me get the data, right? And when I think about some of the data jobs that I've run, in my time, back in the day as an engineer, on early EC2, a small part of it was actually running the job on the data. A large part of it was how do I actually get that data, and is it up to date? >> Up to date data is critical, I think that's the big feature there is that, this idea of having the data connectors, really makes the data fresh, because we go through the modeling, and you realize why I missed a big patch of data, the machine learnings not effective. >> Exactly. >> I mean, it's only-- >> Exactly, and the other thing is, it's very easy to bring in new data sources, right? You think about how many companies today have an enormous amount of data just stored in silos, and they haven't done anything with it. Often it'll be a conversation somewhere, right? Around the coffee machine, "Hey, we could do this, and we can do this." But they haven't had the developers to help them, and haven't had access to the data, and haven't been able to move the data, and to put it in a useful place. And so, I think what we're seeing here, with AppFlow, really unlocking of that. Because going from that initial conversation, to actually having something running, literally requires no code. Log into the AWS console, configure a few connectors, and it's up and running, and you're ready to go. And you can do the same thing with SageMaker, or any of the other services we have on the other side that make it really simple to run some of these ideas, that just historically have been just too complicated. >> Alright, so take me through that console piece. Just walk me through, I'm in, you sold me on this. I just came out of meeting with my company, and I said, "Hey, you know what? "We're blowing up this siloed approach. "We want to kind of create this horizontal data model, "where we can mix "and match connectors based upon our needs." >> Yeah. >> So what do I do? I'm using SageMaker, using some data, I got S3, I got an application. What do I do? I'm connecting what, S3? >> Yeah, well-- >> To the app? >> So the simplest thing is, and the simplest place to find this actually, is on Jeff Bezos blog, that he did for the release, right? Jeff always does a great job in demonstrating how to use our various products. But it literally is going into the standard AWS console, which is the console that we use for all of our services. I think we have 200 of them, so it is getting kind of challenging to find the ball in that console, as we continue to grow. And find AppFlow. AppFlow is a top level service, and so you'll see it in the console. And the first thing you got to do, is you got to configure your Source-Connect. And so it's a connector that, where's the data coming from? And as I said, we had 14 partners, you'll be able to see those connectors there, and see what's supported. And obviously, there's the connectivity. Do you have access to that data, or where is the data running? AppFlow runs within AWS, and so you need to have either VPN, or direct connect back to the organization, if the data source is on-premise. If the data source happens to be in AWS, and obviously be in a VPC, and you just need to configure some of that connectivity functionality. >> So no code if the connectors are there, but what if I want to build my own connector? >> So building your own connector, that is something that we working with third parties with right now. I could be corrected, but not 100% sure whether that's available. It's certainly something I think we would allow customers to do, is to extend sort of either the existing connectors, or to add additional transformations as well. And so you'd be able to do that. But the transformations that the vast majority of our customers are using are literally just in the console, with the basic transformations. >> It comes bigger apps that people have, and just building those connectors. How does a partner get involved? You got 14 partners now, how do you extend the partner base contact in Amazon Partner Manager, or you send an email to someone? How does someone get involved? What are you recommending? >> So there are a couple of ways, right? We have an extensive partner ecosystem that the vast majority of these ISVs are already integrated with. And so, we have the 14 we launched with, we also pre announced SAP, which is going to be a very critical one for the vast majority of our customers. Having deep integration with SAP data, and being able to bring that seamlessly into AWS. That'll be launching soon. And then there's a long list of other ones, that we're currently working on. And they're currently working on them themselves. And then the other one is going to be, like with most things that Amazon, feedback from customers. And so what we hear from customers, and very often you'll hear from third party partners as well, who'll come and say, "Hey, my customers are asking me "to integrate with the AppFlow, what do I need to do?" And so, you know, just reaching out to AWS, and letting them know that you'd be interested in integrating, that you're not part of the partner program. The team would be happy to engage, and bring you on board, so-- >> (mumbles) on playbook, get the top use cases nailed down, listen to customers, and figure it out. >> Exactly. >> Great stuff Dave, we really appreciate it. I'm looking forward to digging in AppFlow, and I'll check on Jeff Bezos blog. Sure, it's April 22, was the launch day, probably had up there. One of the things that want to just jump into, now moving into the next topic, is the cost structure. A lot of pressure on costs. This is where I think this Migration Acceleration Program for Windows is interesting. Andy Jassy always likes to boast on stage at Reinvent, about the number of workloads of Windows running on Amazon Web Services. This has been a big part of the customers, I think, for over 10 years, that I can think of him talking about this. What is this about? Are you still seeing uptake on Windows workloads, or, I mean,-- >> Absolutely. >> Azure has got some market share, >> Absolutely. >> but now you, doesn't really kind of square in my mind, what's going on here. Tell us about this migration service. >> Yeah, absolutely, on the migration side. So Windows is absolutely, we still believe AWS is the best place to run a Windows workload. And we have many, many happy Windows customers today. And it's a very big, very large, growing point of our business today, it used to be. I was part of the original team back in 2008, that launched, I think it was Windows 2008, back then on EC2. And I remember sort of working out all the details, of how to do all the virtualization with Windows, obviously back then we'd done Linux. And getting Windows up and running, and working through some of the challenges that Windows had as an operating system in the early days. And it was October 2008 that we actually launched Windows as an operating system. And it's just been, we've had many, many happy Windows customers since then. >> Why is Amazon so peak to run workloads from Windows so effectively? >> Well, I think, sorry what did you say peaked? >> Why is Amazon so in well positioned to run the Windows workloads? >> Well, firstly, I mean, I think Windows is really just the operating system, right? And so if you think about that as the very last little bit of your sort of virtualization stack, and then being able to support your applications. What you really have to think about is, everything below that, both in terms of the compute, so performance you're going to get, the price performance you're going to get. With our Nitro Hypervisor, and the Nitro System that we developed back in 2018, or launched in 2018. We really are able to provide you with the best price performance, and have the very least overhead from a hypervisor point of view. And then what that means is you're getting more out of your machine, for the price that you pay. And then you think about the rest of the ecosystem, right? Think about all the other services, and all the features, and just the breadth, and the extensiveness of AWS. And that's critically important for all of our Windows customers as well. And so you're going to have things like Active Directory, and these sort of things that are very Windows specific, and we can absolutely support all of those, natively. And in the Windows operating system as well. We have things like various agents that you can run inside the Windows box to do more maintenance and management. And so I think we've done a really good job in bringing Windows into the larger, and broader ecosystem of AWS. And it really is just a case of making sure that Windows runs smoothly. And that's just the last little bit on top of that, and so many customers enterprises run Windows today. When I started out my career, I was developing software in the banking industry, and it was a very much a Windows environment. They were running critical applications. And so we see it's critically important for customers who run Windows today, to be able to bring those Windows workloads to AWS. >> Yeah, and that's certainly-- >> We are seeing a trend. Yeah, sorry, go ahead. >> Well, they're certainly out there from a market share standpoint, but this is a cost driver, you guys are saying, and I want you to just give an example, or just illustrate why it costs less. How is it a cost savings? Is it just services, cycle times on EC2? I mean what's the cost savings? I'm a customer like, "Okay, so I'm going to go to Amazon with my workloads." Why is it a cost saving? >> I think there are a few things. The one I was referring to in my previous comment was the price performance, right? And so if I'm running on a system, where the hypervisor is using a significant portion of the physical CPU that I want to use as well. Well there's an overhead to that. And so from a price performance point of view, I look at, if I go and benchmark a CPU, and I look at how much I pay for that per unit of that benchmark, it's better on AWS. Because with our natural system, we're able to give you 100% of the floor. And so you get a performance then. So that's the first thing is price performance, which is different from this price. But there's a saving there as well. The other one is a large part, and getting into the migration program as well. A large part of what we do with our customers, when they come to AWS, is supposed to be, we take a long look at their license strategy. What licenses do they have? And a key part of bringing in Windows workloads AWS, is license optimization. What can we do to help you optimize the licenses that you're using today for Windows, for SQL Server, and really try and find efficiencies in that. And so we're able to secure significant savings for many of our customers by doing that. And we have a number of tools that they use as part of the migration program to do that. And so that helps save there. And then finally, we have a lot of customers doing what we call modernization of their applications. And so it really embraced Cloud, and some of the benefits that you get from Cloud. Especially elasticities, so being able to scale for demand. It's very difficult to do that when you bound by license for your operating system, because every box you run, you have to have a license for it. And so tuning auto scaling on, you've got to make sure you have enough licenses for all these Windows boxes you've seen. And so the push the Cloud's bringing, we've seen a lot of customers move Windows applications from Windows to Linux, or even move SQL Server, from SQL server to SQL Server on Linux, or another database platform. And do a modernization there, that already allows them to benefit from the elasticity that Cloud provides, without having to constantly worry about licenses. >> So final question on this point, migration service implies migration from somewhere else. How do they get involved? What's the onboarding process? Can you give a quick detail on that? >> Absolutely, so we've been helping customers with migrations for years. We've launched a migration program, or Migration Acceleration Program, MAP. We launched it, I think about 2016, 2017 was the first part of that. It was really just a bringing together of the various, the things we'd learned, the tools we built, the best strategies to do a migration. And we said, "How do we help customers looking "to migrate to the Cloud." And so that's what MAP's all about, is just a three phase, we'll help you assess the migration, we'll help you do a lot of planning. And then ultimately, we help you actually do the migration. We partner with a number of external partners, and ISVs, and GSIs, who also worked very closely with us to help customers do migrations. And so what we launched in April of this year, with the Windows migration program, is really just more support for Windows workload, as part of the broader Migration Acceleration Program. And there's benefits to customers, it's a smoother migration, it's a faster migration in almost all cases, we're doing license assessments, and so there's cost reduction in that as well. And ultimately, there's there's other benefits as well that we offer them, if they partner with us in bringing the workload to AWS. And so getting involved is really just reaching out to one of our AWS sales folks, or one of your account managers, if you have an account manager, and talk to them about workloads that you'd like to bring in. And we even go as far as helping you identify which applications are easiest to migrate. And so that you can kind of get going with some of the easier ones, while we help you with some of the more difficult ones. And strategies' about removing those roadblocks to bring your services to AWS. >> Takes the blockers away, Dave Brown, Vice President of EC2, the crown jewel of AWS, breaking down AppFlow, and the migration to Windows services. Great insights, appreciate the time. >> Thanks. >> We're here with Dave Brown, VP of EC2, as part of the virtual Cube coverage. Dave, I want to get your thoughts on an industry topic. Given what you've done with EC2, and the success, and with COVID-19, you're seeing that scale problem play out on the world stage for the entire population of the global world. This is now turning non-believers into believers of DevOps, web services, real time. I mean, this is now a moment in history, with the challenges that we have, even when we come out of this, whether it's six months or 12 months, the world won't be the same. And I believe that there's going to be a Cambrian explosion of applications. And an architecture that's going to look a lot like Cloud, Cloud-native. You've been doing this for many, many years, key architect of EC2 with your team. How do you see this playing out? Because a lot of people are going to be squirreling in rooms, when this comes back. They're going to be video conferencing now, but when they have meetings, they're going to look at the window of the future, and they're going to be exposed to what's failed. And saying, "We need to double down on that, "we have to fix this." So there's going to be winners and losers coming out of this pandemic, really quickly. And I think this is going to be a major opportunity for everyone to rally around this moment, to reset. And I think it's going to look a lot like this decoupled, this distributed computing environment, leveraging all the things that we've talked about in the past. So what's your advice, and how do you see this evolving? >> Yeah, I completely agree. I mean, I think, just the speed at which it happened as well. And the way in which organizations, both internally and externally, had to reinvent themselves very, very quickly, right? We've been very fortunate within Amazon, moving to working from home was relatively simple for the vast majority of us. Obviously, we have a number of our employees that work in data centers, and performance centers that have been on the front lines, and be doing a great job. But for the rest of us, it's been virtual video conferencing, right? All about meetings, and being able to use all of our networking tools securely, either over the VPN, or the no VPN infrastructure that we have. And many organizations had to do that. And so I think there are a number of different things that have impacted us right now. Obviously, virtual desktops has been a significant sort of growth point, right? Folks don't have access to the physical machine anymore, they're now all having to work remote, and so service like Workspaces, which runs on EC2, as well, has being a critical service data to support many of our largest customers. Our client VPN service, so we have within EC2 on the networking side, has also been critical for many large organizations, as they see more of their staff working everyday remotely. It has also seen, been able to support a lot of customers there. Just more broadly, what we've seen with COVID-19, is we've seen some industries really struggle, obviously travel industry, people just aren't traveling anymore. And so there's been immediate impact to some of those industries. They've been other industries that support functions like the video conferencing, or entertainment side of the house, has seen a bit of growth, over the last couple of months. And education has been an interesting one for us as well, where schools have been moving online. And behind the scenes in AWS, and on EC2, we've been working really hard to make sure that our supply chains are not interrupted in any way. The last thing we want to do is have any of our customers not be able to get EC2 capacity, when they desperately need it. And so we've made sure that capacity is fully available, even all the way through the pandemic. And we've even been able to support customers with, I remember one customer who told me the next day, they're going to have more than hundred thousand students coming online. And they suddenly had to grow their business, by some crazy number. And we were able to support them, and give them the capacity, which is way outside of any sort of demand--. >> I think this is the Cambrain explosion that I was referring to, because a whole new set of new things have emerged. New gaps in businesses have been exposed, new opportunities are emerging. This is about agility. It's real time now. It's actually happening for everybody, not just the folks on the inside of the industry. This is going to create a reinvention. So it's ironic, I've heard the word reinvent mentioned more times now, over the past three months, than I've heard it representing to Amazon. 'Cause that's your annual conference, Reinvent, but people are resetting and reinventing. It's actually a tactic, this is going on. So they're going to need some Clouds. So what do you say to that? >> So, I mean, the first thing is making sure that we can continue to be highly available, continue to have the capacity. The worst scenario is not being able to have the capacity for our customers, right? We did see that with some providers, and that honesty on outside is just years and years of experience of being able to manage supply chain. And the second thing is obviously, making sure that we remain available, that we don't have issues. And so, you know, with all of our stuff going remote and working from home, all my teams are working from home. Being able to support AWS in this environment, we haven't missed a beat there, which has been really good. We were well set up to be able to absorb this. And then obviously, remaining secure, which was our highest priority. And then innovating with our customers, and being able to, and that's both products that we're going to launch over time. But in many cases, like that education scenario I was talking about, that's been able to find that capacity, in multiple regions around the world, literally on a Sunday night, because they found out literally that afternoon, that Monday morning, all schools were virtual, and they were going to use their platform. And so they've been able to respond to that demand. We've seen a lot more machine learning workloads, we've seen an increase there as well as organizations are running more models, both within the health sciences area, but also in the financial areas. And also in just general business, (mumbles), yes, wherever it might be. Everybody's trying to respond to, what is the impact of this? And better understand it. And so machine learning is helping there, and so we've been able to support all those workloads. And so there's been an explosion. >> I was joking with my son, I said, "This world is interesting." Amazon really wins, that stuff's getting delivered to my house, and I want to play video games and Twitch, and I want to build applications, and write software. Now I could do that all in my home. So you went all around. But all kidding aside, this is an opportunity to define agility, so I want to get your thoughts, because I'm a bit a big fan of Amazon. As everyone knows, I'm kind of a pro Amazon person, and as other Clouds kind of try to level up, they're moving in the same direction, which is good for everybody, good competition and all. But S3 and EC2 have been the crown jewels. And building more services around those, and creating these abstraction layers, and new sets of service to make it easier, I know has been a top priority for AWS. So can you share your vision on how you're going to make EC2, and all these services easier for me? So if I'm a coder, I want literally no code, low code, infrastructure as code. I need to make Amazon more programmable and easier. Can you just share your vision on, as we talk about the virtual summits, as we cover the show, what's your take on making Amazon easier to consume and use? >> It's been something we thought a lot over the years, right? When we started out, we were very simple. The early days of EC2, it wasn't that rich feature set. And it's been an interesting journey for us. We've obviously become a lot more, we've written, launched local features, which narrative brings some more complexity to the platform. We have launched things like Lightsail over the years. Lightsail is a hosting environment that gives you that EC2 like experience, but it's a lot simpler. And it's also integrated with a number of other services like RDS and ELB as well, basic load balancing functionality. And we've seen some really good growth there. But what we've also learned is customers enjoy the richness of what ECU provides, and what the full ecosystem provides, and being able to use the pieces that they really need to build their application. From an S3 point of view, from a board ecosystem point of view. It's providing customers with the features and functionality that they really need to be successful. From the compute side of the house, we've done some things. Obviously, Containers have really taken off. And there's a lot of frameworks, whether it's EKS, or community service, or a Docker-based ECS, has made that a lot simpler for developers. And then obviously, in the serverless space, Landers, a great way of consuming EC2, right? I know it's serverless, but there's still an EC2 instance under the hood. And being able to bring a basic function and run those functions in serverless is, a lot of customers are enjoying that. The other complexity we're going after is on the networking side of the house, I find that a lot of developers out there, they're more than happy to write the code, they're more than happy to bring their reputation to AWS. But they struggle a little bit more on the networking side, they really do not want to have to worry about whether they have a route to an internet gateway, and if their subnets defined correctly to actually make the application work. And so, we have services like App Mesh, and the whole mesh server space is developing a lot. To really make that a lot simpler, where you can just bring your application, and call it on an application that just uses service discovery. And so those higher level services are definitely helping. In terms of no code, I think that App Mesh, sorry not App Mesh, AppFlow is one of the examples for already given organizations something at that level, that says I can do something with no code. I'm sure there's a lot of work happening in other areas. It's not something I'm actively thinking on right now , in my role in leading EC2, but I'm sure as the use cases come from customers, I'm sure you'll see more from us in those areas. They'll likely be more specific, though. 'Cause as soon as you take code out of the picture, you're going to have to get pretty specific in the use case. You already get the depth, the functionality the customers will need. >> Well, it's been super awesome to have your valuable time here on the virtual Cube for covering Amazon Summit, Virtual Digital Event that's going on. And we'll be going on throughout the year. Really appreciate the insight. And I think, it's right on the money. I think the world is going to have in six to 12 months, surge in reset, reinventing, and growing. So I think a lot of companies who are smart, are going to reset, reinvent, and set a new growth trajectory. Because it's a Cloud-native world, it's Cloud-computing, this is now a reality, and I think there's proof points now. So the whole world's experiencing it, not just the insiders, and the industry, and it's going to be an interesting time. So really appreciate that, they appreciate it. >> Great, >> Them coming on. >> Thank you very much for having me. It's been good. >> I'm John Furrier, here inside theCUBE Virtual, our virtual Cube coverage of AWS Summit 2020. We're going to have ongoing Amazon Summit Virtual Cube. We can't be on the show floor, so we'll be on the virtual show floor, covering and talking to the people behind the stories, and of course, the most important stories in silicon angle, and thecube.net. Thanks for watching. (upbeat music)

Published Date : May 13 2020

SUMMARY :

leaders all around the world, and most of the parts Hey John, it's really great to be here, and certainly on the large And so the problem we started to see was, in the industry that you guys And is it bi-directional for the customer? and encryption of data on the internet. And I want to get your thoughts on this. and a lot of customers we spoke to, And I think there's a world in the ecosystem of say, Snowflake. benefits of the goodness And so in the case of AppFlow, of our services-- and figure out how to scale And so the one part of the really makes the data fresh, Exactly, and the other thing is, and I said, "Hey, you know what? So what do I do? And the first thing you got to do, that the vast majority and just building those connectors. And then the other one is going to be, the top use cases nailed down, One of the things that doesn't really kind of square in my mind, of how to do all the And in the Windows We are seeing a trend. and I want you to just give an example, And so the push the Cloud's bringing, What's the onboarding process? And so that you can kind of get going and the migration to Windows services. And I believe that there's going to And the way in which organizations, inside of the industry. And the second thing is obviously, But S3 and EC2 have been the crown jewels. and the whole mesh server and it's going to be an interesting time. Thank you very much for having me. and of course, the most important stories

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Will Grannis, Google | CUBE Conversation, May 2020


 

from the cube studios in Palo Alto in Boston connecting with thought leaders all around the world this is a cube conversation run welcome to this cube conversation I'm John Fourier with the cube host the cube here in our Palo Alto office for remote interviews during this time of covin 19 we're here with the quarantine crew here in our studio we got a great guest here from Google we'll Grannis managing director head of the office of the CTO with Google cloud thanks for coming on we'll appreciate you you spend some time with me Oh John's great to be with you and as you said in these times more important than ever to stay connected yeah and I'm really glad you came on because a couple things one congratulations to Google cloud for the success you guys had so a lot of big wins under your belt both on the momentum side on the business side but also on the technical side meat is available now for folks anthos is doing very very well partner ecosystem is developing got some nice used cases in vertical marker so I want to get in and unpack with you but really the bigger story here is that the world has seen the future before was ready for it and that is the at scale challenge that the Cova 19 has shown everyone we're seeing you know the future has been pulled forward we're living in a virtualized environment it's funny to say that virtualization has a server virtualization is a tech term but that enabled a lot of things we're living in a virtualized world now because we have to but this is gonna set in motion a series of new realities that you guys have been experiencing and supporting for many many years but now as a provider of Google cloud you guys have to operate at scale you have and now the whole world realizes that scale is a big deal and so you guys have had some successes I want to get your thoughts on the this at scale problem that the world now realizes I mean everyone's at home that's a disruption that was unfortunate whether it's under provisioning VPNs NIT to a surface area for security to just work and play and activities are now confined so people aren't convening anymore and it's a huge issue what's your take on all this well I mean to your point just now the fact that we can have this conversation we can have it blue idli from our respective remote locations just goes to show you the power of information technology that underlies so many of the things that we say and for Google Cloud this is not a new thing and for Google this is not a new thing for Google cloud we add a mission of trying to help companies accelerate their transformation and enable them in these new digital environments and so many companies that we've been working with they've already been on the path to operating an environments that are digital that are fluid and you think about the cloud that's one of the great benefits loud is that scalability income with the business demand and it also helps the scale situation without having to you know do the typical what you need to find the procurement people we need to find server vendors we need to get the storage lined up it really allows a much more fluid response to unexpected and unfortunate situations whether that's customer demand or you know in this case the global endemic yeah one of the things I want to get in with you I want to get you have explained your job is there because I see Google's got a new CEO now for over a year Tom's Korean came from Oracle knows the enterprise up and down you had Diane Greene before that again another enterprise leader Google Cloud has essentially rebuilt itself from the original Google cloud to be very enterprise centric you guys have great momentum and and this is a world where cloud native is going to be required I mean everyone now sees it the the tide has been pulled out there everything's exposed all the gaps in business from a tech standpoint it's kind of exposed and so the smart managers and companies are looking at things and saying double down on that let's kill that we don't want to pay that supplier they're not core to our business this is going to be a very rapid acceleration of what I call a vetting of the new the new set of players that are going to emerge because the folks who don't adapt to this new cloud native reality whether it's app workloads for banking to whatever they're gonna have to have to reinvent themselves now and reset and tweek to come out of this crisis so it's gonna be very cloud native this is a big deal can you share your your reaction to that absolutely and so as you pointed out there are kind of two worlds that exist right now companies that are moving to become more digital and transform and you mentioned the momentum I mean in Google cloud just over the last year greater than 50 percent revenue growth and you know and I greater than 10 billion dollar run rate business and adding customers that are really quick flip you know including you know just yesterday slung and you know along the way Telecom Italia Major League Baseball Vodafone Lowe's Wayfarer Activision Blizzard's so this is not you this transformation and this digitization is not just for you know a few or just for any one industry it's happening across the board and then you add that to the implementations that have been happening across you know Shopify and the Spotify and HSBC which was a early customer of ours in the cloud and it you know already has a little bit of a head start of this transformation so you see these new companies coming in and seeing the value of digital transformation and then these other companies that have kind of lit the path for others to consider and you know Shopify is a really good example of how seeing you know drastic uptick in demand they're able to responding you know roughly half a million shops up and running you know during a period of time where many retailers are trying to figure out how to stay online or you can get online well what is your role at Google I see you're the managing director title is managing director ahead of the office of the CTO we've seen these roles before you know head of this CTO you're off see technical role is it partnering with the CEO on strategy is it you kick tire kicking new things are you overseeing any strategic initiatives what is what is your role so a little bit of all those things combined into one so I I spent the first couple decades of my career on the other side of the in the non-tech you know community no in the enterprise where we were still building technology and we were still you know digitally minded but not the way that people view technology in Silicon Valley and so you know spending a couple decades in that environment really gave me insights into how to take technology and apply them to a specific problem and when I came to Google five years ago yeah selfishly it was because I knew the potential of Google's technology having been on the other side and I was really interested in forming a better bridge between Google's technology and people like me who were CTOs of public companies and really wanted the leverage that technology for problems that I was solving whether it was aerospace public sector manufacturing what-have-you and so it's been great it's the it's the role of a lifetime I've been able to build the team that I wanted as an enterprise technologist for decades and the entire span of technologies at our disposal and we do two things one is we help our most strategic customers accelerate their path loud and 2 we create these signals by working with the top companies moving to the cloud and digitally transforming we learned so much John about what we need to build as an organization so it also helps balance out the Google driven innovation with our customer driven innovation yeah and I could I can attest that we didn't watching you guys from the from day one hired a lot of great enterprise people that I personally know so you getting the enterprise chops and staff and getting you seeing some progress I have to ask you though because I first of all a big fan of Google at the scale from knowing them from when they were just a little search engine to what they are now the there was an expression a few years ago I heard from enterprise customers it was goes along the lines like this I want to be like Google because you guys had a great network you had large-scale you've had all these things that were like awesome and then they realized what we can't be like Google we don't have that sorry we don't have large-scale data centers so there was a little bit of a translation and I want to say a little bit of a overplay of the Google hand and you guys had since realized that you didn't it wasn't just people gonna bang your doorstep and be adopting Google cloud because there was a little bit of a cultural disconnect from wanting to be like Google then leveraging Google in their business as they transform so as you guys have moved from that what's changed they still want to be like Google in the sense you have great security got a great network you got that scale and it prizes a little bit slower to adopt that which you're focused on now what is that the story there because I think that's kind of the theme that I'm hearing okay Google now understands me they know I'm not as fast as Google they got super great people we are training our people we're treating you know retrain them this is the transformation that they're going through so you might be a little bit ahead of them certainly but now they need to level up how do you respond to that well a lot of this is the transformation that Thomas has been enacting you know over the last year plus and it comes in kind of three very operation or technical pillars that I think the first we expanded our customer and we continue to expand our customer facing themes you know three times what they were before because we need to be there we need to be in those situations we need to hear from the customer mean to learn more about the problems they're trying to solve so we don't just take a theoretical principle and try to overlay it onto a problem we actually get very visceral understanding of what trying to solve but you have to be there the game that empathy and that understanding and so one is showing up and that you know has been mobilizing a much larger engine the customer facing out personnel from Google second it's also been really important that we evolve our own you know just as Google brought sre principles and principles of distributed systems and software design out for the world we also had a little bit to learn about transitioning from typical customer support and moving to more customer experience so you've seen you know that evolution under on this as well with cloud changing you know moving from talking about support to talking about customer experience that white glove experience that our customers get our partners get from the beginning of their journey with us all the way through and then finally making sure that our product roadmap has the solutions that are relevant across be priority industries for us and you know that's again that only comes from being present from having a focus in those industry and then developing the solutions that progress those companies so again not this isn't about taking you know a principle and trying to apply it blindly this is about adding that connection that really deep connections to our customers and our partners and letting that connection manifest the things that we have to do as a product company the best support them over a long period some of these deals we've been announcing these are 10-year five-year multi-year strategic partnerships they go across the campus of you know all of you and you know those are the really exciting scaled partnerships but you know to your point you can't just take SR re from Google and apply it to company X but you can take things like error budgets or how we think about the principles of sree and you can apply them over the course of developing technology collaborating innovating together yeah and I think cloud native is gonna be a key thing and yeah I think what it's just my opinion but I think one of those situations where the better mousetrap will win if your cloud native and you have api's and you have the kind of services that people will will know beaded to your doorstep so I have to ask you with Thomas Korean on board obviously we've been following his career as well at Oracle he knows what he's doing comes in to Google it's being built out it's like a rocket ship at this point what bet is he making and what bet are you guys making on behalf of your customers what's the if you have to boil it down to Google clouds big bet what is the bet on the technology side and what's the bet on the business side sure well I've already mentioned you know I've already Internet's you know the big strategy that Thomas is brought in and you know that is the that's again those three pillars making sure that we show up and that we're present by having a scaled customer facing organization and making sure that we transitioned from you know a typical support mindset into more of customer experience mindset and then making sure that those solutions are tailored and available for our priority industries if I was to add you know more color to that I think one of the most important changes that Thomas has personally been driving as he's been converting us to a partner LED is and a partner led organization and this means a lot of investments in large mobile systems integrators like Accenture and Deloitte but this also means that like the Splunk announcement from yesterday that isn't just the cell >> this is a partnership it goes deep across go-to-market product and self do and then we also bring in very specific partners like Temenos in Europe for financial services or a SATA or a rack space for migrations and as a result the already we're seeing really incredible lifts so for example nearly 200 percent year-over-year increase in partner influenced revenue Google cloud and almost like a 13 X year-over-year increase in new customers one-bite partners that's the kind of engine that builds a real hyper scale does it's just saying you mentioned Splunk I want to get that in a second but I also notice there was a deal with Dallas group on ECM subscriptions which kind of leads me into the edge piece there's a real edge component here with Google cloud and I think I'd Akashi edge with Jennifer Lynn a few years ago really digging into the built-in security and the value of the Google Network I mean a lot of the scuttlebutt around the valley and the industry is you know Google's got an amazing network store a software-defined networking is gonna be a hot program programmable area so you got programmable networking and you got edge and edge security these are killer areas that need innovation could you comment on what you guys are doing there and do you agree I'm out see with you have a killer Network and you're leveraging it what's the can you just give some insight into what's going on those those two areas network and then the edge yeah I think what you're seeing is the manifestation of an of the progression of cloud generally what do I mean by that you know started out as like get everything to the data center you know we kind of had this thought that maybe we could take all the workloads and we could get them to these centralized hubs and they could redistribute out the results and you know drive the latency down over time so we span the portfolio of applications and services that would be relevant over time and what we've seen over the last decade really in cloud is an evolution >> more of a layered architecture and that layered architecture includes you know poor data centers that includes CDN capacity points of presence that includes edge and just in that list of customers over the last year I there were at least three or four telcos in there and you've also probably heard and seen quite a bit of telco momentum coming from asks in recent announcements I think that's an indication that a lot of us are thinking about how can we pick big technology like anthos for example and how could we orchestrate workloads create a common control play and you know manage services across those three shells if you will of the architecture and that's a that's a very strategic and important area for us and I think generally for the cloud industry easy it was expanding beyond the data center as the place where everything happens and you can look at you know Google Phi you look at stadia you can look at examples within Google they go well beyond cloud as to how we think about new ways to leverage that kind of creature all right so we saw some earnings come out on Amazon side as Google both groups and Microsoft well all three clouds are crushing it on the cloud side that's a tailwind I get that but as it continues we're expecting post kovat some you know redistribution of development dollars and projects whether it's IT going cloud native or whatever new workloads we are predicting a Cambrian explosion of new things from core to edge and this is gonna create some lift so I want to get your thoughts on you guys strategy with go-to market as well as your customers as they now have the ability to build workloads and apps with ai and data there seems to be a trend towards the vertical ization of whether its sales and go to market and/or specialism because you have horizontal scalability with cloud and you now have data that has distinct value in these verticals so it really seems to be a I won't say ratification but in a way that seems to be the norm whether you come into a market you have specialization but the date is there so apps can be more agile do you are you guys seeing that and is that something that you guys are considering from from an organization standpoint and how do customers think about targeting vertical industries and their customers yeah I I bring this to and where you started going there at the end of the question is exactly the way that we think about it as well which is we've moved from you know here are storage offers for everybody and here's you know basic infrastructure everybody and now we've said how can we make sure that we have solutions that are tailored with very specific problems that customers are trying to solve and we're getting to the point now where your performance and variety of technologies are available to be able to compose very specific solutions and if you think about the substrate that has to be there you know we mentioned you have to have some really great partners and you have to have you know roadmap that is focused on priority solution area so for example at Google cloud you know we're very focused on six priority vertical areas so retail financial services health care manufacturing and industrials health care life sciences public sector and you know as a result of being very focused in those areas we can make more target investments and also align our entire go-to-market system and our entire partner ecosystem ecosystem around those beers specific priority areas so for example we worked with SATA and HDA Healthcare Rob very recently to develop and maintain a national response portal Berko vat19 and that's to help better inform communities and hospitals we can use looker to help with like a Commonwealth Care Alliance on nonprofit and that helps monitor patient system symptoms and risk factors so you know we're using you know a very specific focus in healthcare and a partner ecosystem - you know ferry tailored solutions you know you can also look at I mentioned Shopify earlier that's another great example of how in retail they can use something like Google meat inherent reliability scalability security to connect their employees during these interesting times but then they can also use GCP at Google cloud platform to scale out and as they come up with new apps and experiences for their shoppers for their shops they can rapidly deploy to your point and those you know those solutions and you know how the database performs and how those tiers perform you that's a very tight-knit feedback loop with our engineering teams yeah one of the things I'm seeing obviously with the virtualization of the kovat is that you know when the world gets back to normal it'll be hybrid and it'll be a hybrid between reality not physical and 100% virtual hybrid and that's going to impact events to media to everything every vertical will be impacted and I want to point out the Splunk team bring that back in because I want you to comment on the relevance of the Splunk to you and in context to Splunk has a cloud they got a great slogan data for every everywhere everywhere dated to everywhere I think it is but the cube we have a cloud every company will have a cloud scale at some level will progress to having some sort of cloud because they have data how are you guys powering those clouds because I think the Splunk deal is interesting their partner their stock price was up out on the news of the deal a nice bump their first Blunk shout out to those guys but they're a data company now they're cross-platform but they're not Google but they have a cloud so you know saying so they need to play in all the clouds but they need infrastructure they need support so how do you guys talk to that customer and that says hey the next pandemic that comes the next crisis that's going to cause some either social disruption or workflow disruption or work supply chain disruption I need to be agile I need have full cloud scale and so I need to talk to Google what do you say to them what's the pitch and as does a Splunk deal Samir some of those capabilities or tie that together for us the spunk deal and how it relates to sure for example proof themselves for the future sorry for example with the cloud deal you take a look at what Google is already really good at data processing at scale log analytics you take a look at what Splunk is doing you know with their events and security incident monitoring and the rest it a really great mashup because they see by platforming on Google cloud not only they get highly performant infrastructure but they also get the opportunity to leverage data tools data analytics tools machine learning and AI that can help them provide enhance services so not just about acity going up and down your periods of band but also enhancing services and continuing to offer more value to their customers and we see that you know it's a really big trend and you know this gets it something you know John a little bit bigger which is the two views of the world and we talked about very tailored focused solutions Splunk is an example of making a very methodical approach to a partnership developing a solution specifically you know with partners and you know in this case Splunk on the security event management side but we're always going to provide our data processing platform our infrastructure for companies across many different industries and I think that addresses one part of the topic which is you know how do we make sure that in periods of demand rapidly changing this deals back to the foundational elements of like AI infrastructure as a service and elasticity and we're gonna provide a platform infrastructure that can help companies move through periods of you know it's hard to forecast and/or demand may rise and fall you know in very interesting ways but then there's going to be funds where you know we we because they're not a necessarily a focused use case where it may just be generalized platform versus a focused solution so for example like in the oil and gas industry we don't develop custom AI ml solutions the facility upstream extraction for example but what we do do is work with renewable energy companies to figure out how they might be able to leverage some of our AI machine learning algorithms from our own data centers to make their operations more efficient and to help those renewable energy companies learn from what we've learned building out the but I consider to be a world leading renewable energy strategy and so classic and able mint model where you're enabling your platform for your customers okay so I got to ask the question I asked this to the Microsoft guys as well because Amazon you know has their own sass stuff but but really more of an tend the better products usually on the ecosystem side you guys have some killer sass cheap tree-sweet where customer if we use the g sqweep really deeply we also use some BigTable as well I want to build a cloud we have a cloud cube cloud but you guys have meat so I want to build my product on Google cloud how do I know you're not going to compete with me do you guys have those conversations around the trade-off between you know the pure Google services which provide great value for the areas where the ecosystem needs to develop those new areas that are gonna be great markets potentially huge markets that are out there well this is the power of partnership I mentioned earlier that one of the really big moves that Thomas is made has been developing a sense of partners and it kind of blurs the line between traditional what you would call a customer what you would call a partner and so having a really strong sense of which industries were in which we prioritize Plus having a really strong sense of where we want to add value and where you know our customers and partners want to add that value that's that's the foundational that's the beginning of that conversation that you just mentioned it's important that we have an ability to engage not just in a you know here's the cloud infrastructure piece of the puzzle but one of the things Thomas has also done in the East rata jia is has been to make sure that you know the Google cloud relationship is also a way to access all amazing innovation happening across all of Google and also help bring a strategic conversation in that includes multiple properties from across Google so that an HSBC and Google and have a conversation about how to move forward together that is comprehensive rather than you know having to wonder and have that uncertainty sit behind the projects that we're trying to get out and have high velocity on because they offer so much to retail bank for example well I got a couple more questions and then I'll let you go I know you got some other things going I really appreciate you digging the time sharing this great insight and updates as a builder you've been on the other side of the table now you're at Google heading up the CTO I was working with Thomas understanding them go to market across the board and the product mix as you talk to customers and they're thinking the good customers are thinking hey you know I want to come out of this Cove in on an upward trajectory and I want to use this opportunity to reset and realign for the future what advice do you have for those enterprises there could be small medium sized enterprises to the full large big guys and obviously cloud native we talked some of that already but what advice would you have for them as they start to really prioritize as some things are now exposed the collaboration the tooling the scale all these things are out there what have you seen and what advice would you give a CX o or C so or leader in the industry to think about and how they should come out of this thing how they should plan execute and move forward well I appreciate the question because this is the crux of most of my day job which is interacting with the c-suite and boards of you know companies and partners around the world and they're obviously very interested to learn or you know get a data point from someone at Google and the the advice generally goes in a couple of different directions out one collaboration is part of the secret sauce that makes Google what it is and I think you're seeing this right now across every industry and it you know whether you're a small medium-sized business or you're a large company if the ability to connect people with each other to collaborate in very meaningful ways to share information rapidly to do it securely with high reliability that that's the foundation that enables all of the projects that you might choose to you know applications to build services to enable actually succeed in production and over the long haul is that culture of innovation and collaboration so absolutely number one is you're having a really strong sense of what they want to achieve from a cultural perspective a collaboration perspective and the and the people because that's the thing that fuels everything else second piece of the you know advice especially in these times where there's so much uncertainty is where can you buy down uncertainty with vets that aren't you know that art you can you can learn without a high penalty and this is a this is why cloud I think is really really you know finding you know super scale it was our it was already on the rise but what you're seeing now and you know as you've linked back to me during this conversation we're seeing the same thing which is a high increase in demand of let's get this implemented now how can we do this more this is you know clearly one way to move through uncertainty and so look for those opportunities I'll give you a really good example mainframes one of the classic workloads of the you know on-premise enterprise and you know there's all sorts of there are all sorts of potential magic solves for getting mainframes to the cloud and getting out of mainframes but a practical consideration might be maybe you just front-end it with some Java or maybe you just get closer to other data centers within a certain amount of milliseconds that's required to have performant workload maybe you start chunking at a part and treat the workload a little bit differently rather than you know just one thing but there are a lot of years and investments in a workload that might run on a mainframe and that's a perfect example of out you know biting off too much it might be a little bit dangerous but there is a path to and so for example like we brought in a company called cornerstone to help with those migrations but we also have you know partnerships with you know data center providers and others globally from us our own built infrastructure to allow even you know a smaller stuff per site or more like post proximity location in the workload it's great you know everything had as a technical metaphor connection these days when you have a Internet digitally connected world we're living in you know the notion of a digital business was a research buzzword that's been kicked around for years but I think now kovat 19 you're seeing the virtual or digital it's really digital but you know virtual reality augmented reality is going to come fast to really get people to go WOW virtual virtualization of my business so you know we've been kind of kicking around this term business virtualization just almost as a joke but it's really more about okay this is about a new world a new opportunity to think about when we come out of this we're gonna still go back to our physical world now the hybrid now kicks in this kind of connects all aspects of business in every verticals not leahey I'm targeting like the this industry so there might be unique solutions in those industries but now the world is virtualized it's connected it's a digital environment these are huge concepts that I think has kind of been a fringe lunatic fringe idea but now it's brought mainstream this is gonna be a huge tailwind for you guys as well as developers and entrepreneurs and app application software this is gonna be we think a big thing what's your reaction to that which your based on your experience what do you see happening do you agree with it and you have any thing you might want to add maybe you know one kind of philosophical statement and then one more you know I bruised my shins a lot in this world and maybe share some of the black and blue coloration first from a philosophical standpoint the greater the crisis the more open-minded people become and the more creative people get and so I'm really excited about the creativity that I'm seeing you know with all of the customers that I work with directly plus our partners you know Googlers everybody's rallying together to think about this world differently and so to your point you know a shift in mindset you know there are there are very few moments where you get this pronounced a change and everyone is going through it all at the same time so that creates a you know an opportunity a scenario where the old thinking new strategies creativity you know bringing people in in new ways collaborating a new way and offer a lot of benefits more you know practically speaking and from my experience you know building technology for a couple decades you this is a it has an interesting parallel to you know building like tightly coupled really large maybe monoliths versus micro services and debate around you know do we build small things that can be reconfigured and you know built out by others or built on by others more easily or do we credit Golden Path and a more understood you know development environment and I'm not here to answer the question of which one's better is that's what's still a raging debate and I can tell you that the process of going through and taking a service or an application or a thing that we want to deliver the customer that one of our customers wants to deliver to their cost and thinking about it so comprehensively that you're able to think about it in its what its power its core functions and then thinking methodically about how to enable those core functions that is a you know that's a real opportunity and I think technology to your point is getting to the place where you know if you want to run across multiple clouds yeah this is the anthos conversation where you know recently g8 you know a global scale platform you know multi cloud platform that's a pretty big moment in technology and that opens up the aperture to think differently about architectures and that process of taking you know an application service and making it real well I think you're right on the money I think philosophically it's a flashpoints opportunity I think that's going to prove to be accelerating gonna see people win faster and lose faster you can see that quickly happen but to your point about the monolith versus you know service or decoupled based systems I think we allow a live in a world where it's a systems of you now you can have a monolith combined with decoupled systems that's distributed computing I think this is that the trend it's a system it's not one thing or the other so I think the debate will continue just like you know VI versus Emacs we know you don't know right so you know if people gonna have this debate but it's just if you think about as a system the use case defines the architecture that's the beautiful thing about the cloud so great insight I really appreciate it and how's everything going over there Google Cloud you got meat that's available how's your staff what's it like inside the Googleplex and the Google cloud team tell us what's going on over there people still working working remote how's everyone doing well as you can as you can tell from my scenario here my my backdrop yes still hard at work and we take this as a huge responsibility you know these moments is a huge responsibility because there are you know educators loved ones medical professionals you know critical life services that run on services that Google provides and so I can tell you were humbled by the opportunity to provide you know the backbone and the platform and the people and the curiosity and the sincere desire to help and I mentioned a couple of ways already just in this conversation where we've been able to leverage some of our investment in technology to help or people that really gets at the root of who we are so while we just like any other humans are going through a process of understanding our new reality what really fires us up and what really a chart is because is that this is a moment where what we do really well is very very important for the world in every geo in every vertical in every use case and every solution type so we're just take we're taking that responsibility very seriously and at the same time we're trying to make sure that you know all of our teams as well as all the teams that we work with our customers and partners are making it a human moment not just the technology moment well congratulations and thanks for spending the time great insight will appreciate will Grannis Managing Director head of Technology office of the CTO at Google cloud this certainly brings to the mainstream what we've been in the industry been into for a long time which is DevOps large-scale role of data and technology now we think it's going to be even more acute around societal benefits and thank God we have all those services for the frontline workers so thank you so much for all that way effort and thanks for spending the time here in the cube conversation appreciate it thanks for having John okay I'm John Farah here in Palo Alto Studios for remote cube conversation with Google cloud get in the update really looking at the future as it unfolds we are going to see this moment in time as an opportunity to move to the next level cloud native and change not only the tech industry but society I'm John Fourier thanks for watching

Published Date : May 6 2020

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Nick Mehta, Gainsight | CUBE Conversation, April 2020


 

>> Announcer: From theCUBE Studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a CUBE conversation. >> Hey, welcome back, everybody. Jeff Frick with theCUBE. We're in our Palo Alto Studios on this kind of continuing leadership series that we've put together. Reaching out to the community for tips and tricks on kind of getting through what is, this kind of ongoing COVID crisis and situation as it continues to go weeks and weeks and weeks. And I'm really excited to have one of my favorite members of our community, is Nick Mehta, the CEO of Gainsight. Had the real pleasure of interviewing him a couple times and had to get him on. So Nick, thanks for taking some time out of your very busy day to join us. >> Jeff, honored to be here, thank you. >> Pleasure, so let's just jump into it. One of the reasons I wanted to get you on, is that Gainsight has been a distributed company from the beginning, and so I think the COVID, suddenly everyone got this work from home order, there was no prep, there was no planning, it's like this light switch digital transformation moment. So love to hear from someone who's been doing it for awhile. What are some of the lessons? How should people think about running a distributed company? >> Yeah, it's really interesting, Jeff, 'cause we are just by happenstance, from the beginning, distributed where we have, our first two offices were St. Louis and Hyderabad, India. So two places you cannot get there through one flight. So, you have to figure out how to collaborate asynchronously and then over time, we have offices in the Bay Area. We have tons of people that work from home. And so we try to tell people we don't have a headquarters. The headquarters is wherever you are, wherever you live and wherever you want to work. And so we've always been super flexible about come in to the office if you want, don't come in, et cetera. So different than some companies in that respect. And because of that, pre-COVID, we always a very heavy video culture, lots of video conferencing. Even if some people were in an office, there's always somebody else dialing in. One benefit we got from that is you never had to miss your kids' stuff or your family things. I would go to my daughter's performance in the middle of the day and know I can just dial into a call on the way there. And so we always had that. But what's amazing is now we're all on a level playing field, there's nobody in our office. And I got to say, this is, in some ways, even better 'cause I feel like when you're the person dialed in, and a lot of people are in a room, you probably had that experience, and it feels like you're kind of not on the same playing field, right? Hard to hear the jokes or the comments and you might not feel like you're totally in crowd, so to speak, right? But now everyone's just at their computer, sitting there in a chair all day doing these Zooms and it does feel like it's equalizing a little bit. And what it's caused us to do is say, hey, what are ways we can all recreate that community from home? So as an example, every 7:45 a.m. every day, we have a Zoom call that's just pure joy and fun. Trivia, pets, kids. The employees' kids announce people's birthdays and the weather. And so these ways we've been able to integrate our home and our work that we never could before, it's really powerful. It's a tough situation overall, and we feel for all the people affected. But even in tough situations, there are silver linings, and we're finding 'em. >> Yeah, it's funny, we just had Darren Murph on the other day. I don't know if you know Darren. He is the head of Remote Work at GitLab, and he-- >> Oh, yeah. >> And he talked about kind of the social norms. And one of the instances that he brought up was, back in the day when you had some people in the office, some people joining via remote, that it is this kind of disharmony because they're very different situations. So one of his suggestions was have everybody join via their laptop, even if they're sitting at their desk, right? So, as you said, you get kind of this level playing field. And the other thing which dovetails off what you just said is he always wanted executives to have a forcing function to work from home for an extended period of time, so they got to understand what it's all about. And it's not only looking through a little laptop or this or that, but it's also the distractions of the kids and the dogs and whatever else is happening around the house. So it is wild how this forcing function has really driven it. And his kind of takeaway is, as we, like say, move from can we get it into cloud to cloud first? And does it work on mobile to mobile first? >> Now it's really-- >> Yeah. >> It's really remote first. And if you-- >> Remote first. >> A remote first attitude about it and kind of turn it on it's head, it's why shouldn't it be remote versus can it be remote? It really changes the conversation and the dynamic of the whole situation. >> I love that. And just, GitLab, by the way, has been a true inspiration 'cause they are the most remote, remote company. And they share so much, I love what you said. As just two examples of reacting to what you said, pre-COVID, we always wanted to keep a level playing field. So we actually moved our all-hands meetings to be instead of being broadcast from one room, and you're kind of seeing this small screen with all these people, we all just were at computers presenting. And so everyone's on a level playing field. So I thought what GitLab said is great. And then the other point, I think post-COVID we have learned is the kids and the dogs aren't distractions, they're part of our life. And so embracing those and saying, hey, I see that kid in the background, bring them onto the screen. Even during work meetings, even customer meetings, you know? And I'm seeing, I'm on a customer meeting and the customer's bringing their kids onto the screen and it's kind of breaking this artificial wall between who we are at home and who we are at work 'cause we're human beings all throughout. At Gainsight, we talk about a human first approach to business and we've never been more human as a world than we are right now. >> Love it, love it. So another, get your thoughts on, is this whole idea of measurement and productivity at home. And it's really, I have to say, disturbing to see some of the new product announcements that are coming out in terms of people basically snoopin' on people. Whether it's trackin' how many hours of Zoom calls they're on, or how often are they in the VPN, or having their camera flip on every so many minutes or something. We had Marten Mickos on, who's now the CEO of HackerOne. He was CEO at MySQL years ago before it went to Sun and he had the great line, he said, it's so easy to fake it at the office, but when you're at home and you're only output is your deliverable, it makes it a lot easier. So I wonder if you can share some of your thoughts in terms of kind of managing output, setting expectations, to get people to get their work done. And then, as you see some of these new tools for people that are just entering this thing, it's just not right (chuckles). >> Yeah, I agree with you and Marten. I'm a huge fan of Marten, as well, I totally agree with both of it. And I think there's an older approach to work, which is more like a factory. It's like you got to see how many widgets you're processing and you got to micromanage and you got to monitoring and inspecting. Look, I don't run a factory, so maybe there are places where that model makes sense. So I'm not going to speak for every leader, but I could say if you're in a world where your job is information, services, software, where the value is the people and their knowledge, managing them that way is a losing battle. I go back to, some folks probably know, this famous TED Talk by Dan Pink on basically what motivates people. And in these knowledge worker jobs, it's autonomy, mastery and purpose. So autonomy, we have the freedom to do what we want. Mastery, we feel like we're getting better at jobs. And purpose, which is I have a why behind what I do. And I think, take that time you spend on your micromanagement and your Zoom, analyzing the Zoom sessions, and spend it on inspiring your team, on the purpose. Spend it on enabling your team in terms of mastery. Spend it on taking away barriers so they have more autonomy. I think you'll get way more out of your team. >> Yeah, I agree. I think it's, as Darren said, again, he's like, well, would you trust your people if you're on the fourth floor and they're on the sixth? So just-- >> Yeah, exactly. >> If you don't trust your people, you got to bigger issue than worrying about how many hours they're on Zoom, which is not the most productive use of time. >> People waste so much time in the office, and getting to the office. And by the way, I'm not saying that it's wrong, it's fine too. But it's not like the office is just unfettered productivity all the time, that's a total myth. >> Yes, so let's shift gears a little bit and talk about events. So, obviously, the CUBE's in the event business. We've had to flip completely 'cause all the events are, well, they're all going digital for sure, and/or postponing it or canceling. So we've had to flip and do all dial-ins and there's a whole lot of stuff about asynchronous. But for you, I think it's interesting because as a distributed company, you had Gainsight Pulse as that moment to bring people together physically. You're in the same boat as everybody else, physical is not an option this year. So how are you approaching Gainsight Pulse, both because it's a switch from what you've done in the past, but you at least had the benefit of being in a distributed world? So you probably have a lot of advantages over people that have never done this before. >> Yeah, that's a really interesting, insightful observation. So just for a context, Pulse is an event we do every year to bring together the customer success community. 'Cause, as you observed, there is value in coming together. And so this is not just for our employees, this is for all the customer success people, and actually increasingly product management people out there, coming together around this common goal of driving success for your customers. And it started in 2013 with 300 people, and last year, we had 5,000 people at our event in San Francisco. We had similar events in London and Sydney. And so it's a big deal. And there's a lot of value to coming together physically. But obviously, that's not possible now, nor is it advisable. And we said, okay, how do we convert this and not lose what's special about Pulse? And leverage, like you said, Jeff, the fact that we're good at distributed stuff in general. And so we created what we call Pulse Everywhere. We didn't want to call it Pulse Virtual or something like that, Pulse Webinar, because we didn't want to set the bar as just like, oh, my virtual event, my webinar. This is something different. And we called it Everywhere, 'cause it's Pulse wherever you are. And we joke, it's in your house, it's in your backyard, it's on the peloton, it's walking the dog. You could be wherever you are and join Pulse this year, May 13th and 14th. And what's amazing is last year we had 5,000 people in person, this year we already have 13,000 people registered as of the end of April. And so we'll probably have more than three times the number of people at Pulse Everywhere. And we're really bringing that physical event concept into the virtual, literally with, instead of a puppy pit, where you're in a physical event, you'll bring puppies often, we have a puppy cam where you can see the puppies. We're not giving up on all of our silly music videos and jokes and we actually ship cameras and high-end equipment to all the speakers' houses. So they're going to have a very nice digital experience, our attendees are. It's not going to be like watching a video conference call. It's going to be like watching a TV show, one much like what you try to do here, right? And so we have this amazing experience for all of our presenters and then for the audience. And we're really trying to say how do we make it so it feels like you're in this really connected community? You just happen to not be able to shake people's hands. So it's coming up in a few weeks. It's a big experiment, but we're excited about it. >> There's so many conversations, and we jumped in right away, when this was all going down, what defines a digital event? And like you, I don't like the word virtual. There's nothing fake or virtual. To me, virtual's second to life. And kind of-- >> Yeah. >> Video game world. And like you, we did, it can't be a webinar, right? And so, if you really kind of get into the attributes of what is a webinar? It's generally a one-way communication for a significant portion of the allocated time and you kind of get your questions in and hopefully they take 'em, right? It's not a truly kind of engaged process. That said, as you said, to have the opportunity to separate creation, distribution and consumption of the content, now opens up all types of opportunity. And that's before you get into the benefits of the democratization, as you said, we're seeing that with a lot of the clients we work with. Their registration numbers are giant. >> Totally. >> Because-- >> You're not traveling to spend money, yeah. >> It'll be curious to see what the conversion is and I don't know we have a lot of data there. But, such a democratizing opportunity. And then, you have people that are trying to force, as Ben Nelson said on, you know Ben from Minerva, right? A car is not a mechanical horse, they're trying to force this new thing into this old paradigm and have people sit for, I saw one today, 24 hours, in front of their laptop. It's like a challenge. And it's like, no, no, no. Have your rally moment, have your fun stuff, have your kind of your one-to-many, but really there's so much opportunity for many-to-many. >> Many-to-many. >> Make all the content out there, yeah. >> We've created this concept in this Pulse Everywhere event called Tribes. And the idea is that when you go to an event, the goal is actually partially content, but a lot of times it's connection. And so in any given big event, there's lots of little communities out there and you want to meet people "like you". Might be people in a similar phase of their career, a similar type of company, in our case, it could be companies in certain industry. And so these Tribes in our kind of Pulse Everywhere experience, let people break out into their own tribes, and then kind of basically chat with each other throughout the event. And so it's not the exact same thing as having a drink with people, but at least a little bit more of that serendipitous conversation. >> Right, no, it's different and I think that's really the message, right? It's different, it's not the same. But there's a lot of stuff you can do that you can't do in the physical way, so quit focusing on what you can't do and embrace what you can. So that's great. And good luck on the event. Again, give the plug for it. >> Yeah, it's May 13th and 14th. If you go to gainsightpulse.com you can sign up, and it's basically anything related to driving better success for your customers, better retention, less churn, and better product experience. It's a great event to learn. >> Awesome, so I want to shift gears one more time and really talk about leadership. That's really kind of the focus of this series that we've been doing. And tough times call for great leadership. And it's really an opportunity for great leaders to show their stuff and let the rest of us learn. You have a really fantastic style. You know I'm a huge fan, we're social media buddies. But you're very personable and you're very, kind of human, I guess, is really the best word, in your communications. You've got ton of frequency, ton of variety. But really, most of it has kind of this human thread. I wonder if you can share kind of your philosophy behind social, 'cause I think a lot of leaders are afraid of it. I think they're afraid that there is reward for saying something stupid is not worth the benefit of saying okay things. And I think also a lot of leaders are afraid of showing some frailty, showing some emotion. Maybe you're a little bit scared, maybe we don't have all the answers. And yet you've really, you're not afraid at all. And I think it's really shines in the leadership activities and behaviors and things you do day in and day out. So how do you think about it? What's your strategy? >> Yeah, it's really interesting you ask, Jeff, because I'm in a group of CEOs that get together on a regular basis, and I'm going to be leading a session on social media for CEOs. And honestly, when I was putting it together, I was like, it's 2020, does that still need to exist? But somehow, there is this barrier. And I'll talk more about it, but I think the barrier isn't just about social media, it's just about how a CEO wants to present herself or himself into the world. And I think, to me, the three things to ask yourself are, first of all, why? Why do you want to be on social media? Why do you want to communicate to the outside? You should have a why. Hopefully you enjoy it, but also you're connecting from a business perspective with your customers. And for us, it's been a huge benefit to really be able to connect with our customers. And then, who are you targeting? So, I actually think an important thing to think about is it's okay to have a micro-audience. I don't have millions of Twitter followers like Lady Gaga, but within the world of SaaS and customer success and retention, I probably have a decent number. And that means I can really connect with my own specific audience. And then, what. So, the what is really interesting 'cause I think there's a lot of non-obvious things about, it's not just about your business. So I can tweet about customer success or retention and I do, but also the, what, about you as an individual, what's happening in your family? What's happening in the broader industry, in my case of SaaS? What's happening in the world of leading through COVID-19? All the questions you've asked, Jeff, are in this lens. And then that gets you to the final which is the, how. And I think the, how, is the most important. It's basically whether you can embrace the idea of being vulnerable. There's a famous TED Talk by Brene Brown. She talks about vulnerability is the greatest superpower for leaders. I think the reason a lot of people have a hard time on social media, is they have a hard time really being vulnerable. And just saying, look, I'm just a human being just like all of you. I'm a privileged human being. I have a lot of things that luckily kind of came my way, but I'm just a human being. I get scared, I get anxious, I get lonely, all those things. Just like all of you, you know. And really being able to take off your armor of, oh, I'm a CEO. And then when you do that, you are more human. And it's like, this goes back to this concept of human first business. There's no work persona and home persona, there's just you. And I think it's surprising when you start doing it, and I started maybe seven, eight, nine years ago, it's like, wow, the world wants more human leaders. They want you to just be yourself, to talk about your challenges. I had the kids, when we got to 13,000 registrations for Pulse Everywhere, they pied me in the face. And the world wants to see CEOs being pied in the face. Probably that one, for sure, that's a guaranteed crowd pleaser. CEOs being pied in the face. But they want to see what you're into outside of work and the pop culture you're into. And they want to see the silly things that you're doing. They want you to be human. And so I think if you're willing to be vulnerable, which takes some bravery, it can really, really pay off for your business, but I think also for you as a person. >> Yeah, yeah. I think it's so insightful. And I think people are afraid of it for the wrong reasons, 'cause it is actually going to help people, it's going to help your own employees, as well, get to know you better. >> Totally, they love it. >> And you touched on another concept that I think is so important that I think a lot of people miss as we go from kind of the old broadcast world to more narrow casting, which is touching your audience and developing your relationship with your audience. So we have a concept here at theCUBE that one is greater than 1% of 100. Why go with the old broadcast model and just spray and you hope you have these really ridiculously low conversion rates to get to that person that you're trying to get to, versus just identifying that person and reaching out directly to those people, and having a direct engagement and a relative conversation within the people that care. And it's not everybody, but, as you said, within the population that cares about it it's meaningful and they get some value out of it. So it's a really kind of different strategy. So-- >> I love that. >> You're always get a lot of stuff out, but you are super prolific. So you got a bunch of projects that are just hitting today. So as we're getting ready to sit down, I see you just have a book came out. So tell us a little bit about the book that just came out. >> Sure, yeah, it's funny. I need to get my physical copy too at my home. I've got so a few, just for context. Five years ago, we released this first book on "Customer Success" which you can kind of see here. It's surprising really, really popular in this world of SaaS and customer success and it ties, Jeff, to what you just said which is, you don't need to be the book that everyone in the world reads, you need to be the book that everyone in your world reads. And so this book turned out to be that. Thousands of company management teams and CEOs in software and SaaS read it. And so, originally when this came out, it was just kind of an introduction to what we call customer success. Basically, how do you retain your customers for the long-term? How do you get them more value? And how do you get them to use more of what they've bought and eventually spend more money with you? And that's a mega-trend that's happening. We decided that we needed an update. So this second book is called "Customer Success Economy." It just came out, literally today. And it's available on Amazon. And it's about the idea that customer success started in tech companies, but it's now gone into many, many industries, like healthcare, manufacturing, services. And it started with a specific team called the customer success management team. But now it's affecting how companies build products, how they sell, how they market. So it's sort of this book is kind of a handbook for management teams on how to apply customer success to your whole business and we call it "Customer Success Economy" 'cause we do think the future of the economy isn't about marketing and selling transactional products, but it's about making sure what your customers are buying is actually delivering value for them, right? That's better for the world, but it's also just necessary 'cause your customers have the power now. You and I have the power to decide how to transport ourselves, whether it's buying a car or rideshare, in the old world when we could leave our house. And we have the power to decide how we're going to stay in a city, whether it's a hotel or Airbnb or whatever. And so customers have the power now, and if you're not driving success, you're not going to be able to keep those customers. And so "Customer Success Economy" is all about that. >> Yeah, and for people that aren't familiar with Gainsight, obviously, there's lots of resources that they can go. They should go to the show in a couple weeks, but also, I think, the interview that we did at PagerDuty, I think you really laid out kind of a great definition of what customer success is. And it's not CRM, it has nothing to do with CRM. CRM is tracking leads and tracking ops. It's not customer success. So, people can also check that. But I want to shift gears again a little bit because one, you also have your blog, MehtaPhysical, that came out. And you just came out again recently with a new post. I don't know when you, you must have a army of helper writers, but you talk about something that is really top of mind right now. And everyone that we get on theCUBE, especially big companies that have the benefit of a balance sheet with a few bucks in it, say we want to help our customers, we want to help our people be safe, obviously, that's first. But we also want to help our customers. But nobody ever really says what exactly does that mean? And it's pretty interesting. You lay out a bunch of things that are happening in the SaaS world, but I jumped on, I think it's number 10 of your list, which is how to think about helping your customers. And you give some real specific kind of guidance and guidelines and definitions, if you will, of how do you help our customers through these tough times. >> Yeah, so I'll summarize for the folks listening. One of the things we observed is, in this terrible tough times right now, your customers are in very different situations. And for simplicity, we thought about three categories. So the companies that we call category one, which are unfortunately, adversely affected by this terrible crisis, but also by the shutdown itself, and that's hotels, restaurants, airlines, and you can put other folks in that example. What do those customers need? Well, they probably need some financial relief. And you have to figure out what you're going to do there and that's a hard decision. And they also just need empathy. It's not easy and the stress level they have is massive. Then you've got, on the other extremes, a small number of your customers might be doing great despite this crisis or maybe even because of it, because they make video conferencing technology or remote work technology, or they make stuff for virtual or telemedicine. And those folks actually are likely to be super busy because they're just trying to keep up with the demand. So what they need from you is time and help. And then you got the people in between. Most companies, right, where there may be a mix of some things going well, some don't. And so what we recommended is think about your strategy, not just inside out, what you want, but outside in, what those clients need. And so as an example, you might think about in that first category, financial relief. The second category, the companies in the middle, they may need, they may not be willing to spend more money, but they may want to do more stuff. So maybe you unlock your product, make it available, so they can use everything in your suite for a while. And maybe in that third category, they're wiling to spend money, but they're just really busy. So maybe you offer services for them or things to help them as they scale. >> Yeah, so before I let you go, I just want to get your reaction to one more great leader. And as you can tell, I love great leaders and studying great leaders. Back when I was in business school we had Dave Pottruck, who at that time was the CEO of Schwab, come and speak and he's a phenomenal speaker and if you ever get a chance to see him speak. And at that point in time, Schwab had to reinvent their business with online trading and basically kill their call-in brokerage for online brokerage, and I think that they had a fixed price of 19.99, whatever it was. This was back in the late 90s. But he was a phenomenal speaker. And we finished and he had a small dinner with a group of people, and we just said, David, you are a phenomenal speaker, why, how, why're you so good? And he goes, you know, it's really pretty simple. As a CEO, I have one job. It's to communicate. And I have three constituencies. I kind of have the street and the market, I have my internal people, and then I have my customers and my ecosystem. And so he said, I, and he's a wrestler, he said, you know I treated it like wrestling. I hired a coach, I practiced my moves, I did it over and over, and I embraced it as a skill and it just showed so brightly. And it's such a contrast to people that get wrapped around the axle with their ego, or whatever. And I think you're such a shiny example of someone who over communicates, arguably, in terms of getting the message out, getting people on board, and letting people know what you're all about, what the priorities are, and where you're going. And it's such a sheer, or such a bright contrast to the people that don't do that that I think is so refreshing. And you do it in a fun and novel and in your own personal way. >> That's awesome to hear that story. He's a inspirational leader, and I've studied him, for sure. But I hadn't heard this specific story, and I totally agree with you. Communication is not something you're born with. Honestly, you might know this, Jeff, or not, as a kid, I was super lonely. I didn't really have any friends and I was one of those kids who just didn't fit in. So I was not the one they would pick to be on stage in front of thousands of people or anything else. But you just do it over and over again and you try to get better and you find, I think a big thing is finding your own voice, your own style. I'm not a super formal style, I try to be very human and authentic. And so finding your style that works for you, I agree, it's completely learnable. >> Yeah, well, Nick, thank you. Thanks for taking a few minutes. I'm sure you're super, super busy getting ready for the show in a couple weeks. But it's always great to catch up and really appreciate you taking some time to share your thoughts and insights with us. >> Thank you, Jeff, it's an honor. >> All right, he's Nick Mehta, I'm Jeff Frick. You're watching theCUBE. Thanks for watching, we'll see you next time. (soft music)

Published Date : Apr 30 2020

SUMMARY :

all around the world, this And I'm really excited to have One of the reasons I wanted to get you on, And I got to say, this is, I don't know if you know Darren. back in the day when you had And if you-- and the dynamic of the whole situation. reacting to what you said, And it's really, I have to And I think, take that time you spend well, would you trust your people If you don't trust your And by the way, I'm not So how are you approaching And leverage, like you said, Jeff, and we jumped in right away, of the democratization, as you said, to spend money, yeah. And then, you have people And so it's not the exact same thing And good luck on the event. and it's basically anything related and things you do day in and day out. And I think, to me, the three things get to know you better. And it's not everybody, but, as you said, I see you just have a book came out. and it ties, Jeff, to what you just said And you just came out again And you have to figure out And it's such a contrast to And so finding your and really appreciate you taking some time we'll see you next time.

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John Chambers, JC2 Ventures & Umesh Sachdev, Uniphore | CUBE Conversation, April 2020


 

>> Announcer: From theCUBE Studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a Cube Conversation. >> Hey welcome back everybody, Jeff Frick here with theCUBE. We're in our Palo Alto Studios today, having a Cube Conversation, you know, with the COVID situation going on we've had to change our business and go pretty much 100% digital. And as part of that process, we wanted to reach out to our community, and talk to some of the leaders out there, because I think leadership in troubling times is even more amplified in it's importance. So we're excited to be joined today by two leaders in our community. First one being John Chambers, a very familiar face from many, many years at Cisco, who's now the founder and CEO of JC2 Ventures. John, great to see you. >> Jeff, it's a pleasure to be with you again. >> Absolutely. And joining him is Umesh Sachdev, he's the co-founder and CEO of Uniphore. First time on theCUBE, Umesh, great to meet you. >> Jeff, thank you for having me, it's great to be with you. >> You as well, and I had one of your great people on the other day, talking about CX, and I think CX is the whole solution. Why did Uber beat cabs, do you want to stand on a corner and raise your hand in the rain? Or do you want to know when the guy's going to come pick you up, in just a couple minutes? So anyway, welcome. So let's jump into it. John, one of your things, that you talked about last time we talked, I think it was in October, wow how the world has changed. >> Yes. >> Is about having a playbook, and really, you know, kind of thinking about what you want to do before it's time to actually do it, and having some type of a script, and some type of direction, and some type of structure, as to how you respond to situations. Well there's nothing like a disaster to really fire off, you know, the need to shift gears, and go to kind of into a playbook mode. So I wonder if you could share with the viewers, kind of what is your playbook, you've been through a couple of these bumps. Not necessarily like COVID-19, but you've seen a couple bumps over your career. >> So it's my pleasure Jeff. What I'll do is kind of outline how I believe you use an innovation playbook on everything from acquisitions, to digitizing a company, to dealing with crisis. Let's focus on the playbook for crisis. You are right, and I'm not talking about my age, (John laughing) but this is my sixth financial crisis, and been through the late 1990s with the Asian financial crisis, came out of it even stronger at Cisco. Like everybody else we got knocked down in the 2001 tech bubble, came back from it even stronger. Then in 2008, 2009, Great Recession. We came through that one very, very strong, and we saw that one coming. It's my fourth major health crisis. Some of them turned out to be pretty small. I was in Mexico when the bird pandemic hit, with the President of Mexico, when we thought it was going to be terrible. We literally had to cancel the meetings that evening. That's why Cisco built the PLAR Presence. I was in Brazil for the issue with the Zika virus, that never really developed much, and the Olympics went on there, and I only saw one mosquito during the event. It bit me. But what I'm sharing with you is I've seen this movie again and again. And then, with supply chain, which not many people were talking about yet, supply chain crisis, like we saw in Japan with the Tsunami. What's happening this time is you're seeing all three at one time, and they're occurring even faster. So the playbook is pretty simple in crisis management, and then it would be fun to put Umesh on the spot and say how closely did you follow it? Did you agree with issues, or did you disagree, et cetera, on it. Now I won't mention, Umesh, that you've got a review coming up shortly from your board, so that should not affect your answer at all. But the first playbook is being realistic, how much was self-inflicted, how much was market. This one's largely market, but if you had problems before, you got to address them at the same time. The second thing is what are the five to seven things that are material, what you're going to do to lead through this crisis. That's everything from expense management, to cash preservation. It's about how do you interface to your employees, and how do you build on culture. It's about how do you interface to your customers as they change from their top priority being growth and innovation, to a top priority being cost savings, and the ability to really keep their current revenue streams from churning and moving. And it's about literally, how do make your big bets for what you want to look like as you move out of this market. Then it's how do you communicate that to your employees, to your shareholders, to your customers, to your partners. Painting the picture of what you look like as you come out. As basic as that sounds, that's what crisis management is all about. Don't hide, be visible, CEOs should take the role on implementing that playbook. Umesh to you, do you agree? And have fun with it a little bit, I like the give and take. >> I want to see the playbook, do you have it there, just below the camera? (Jeff laughing) >> I have it right here by my side. I will tell you, Jeff, in crisis times and difficult times like these, you count all the things that go right for you, you count your blessings. And one of the blessings that I have, as a CEO, is to have John Chambers as my mentor, by my side, sharing not just the learning that he had through the crisis, but talking through this, with me on a regular basis. I've read John's book more than a few times, I bet more than anybody in the world, I've read it over and over. And that, to me, is preparation going into this mode. One of the things that John has always taught me is when times get difficult, you get calmer than usual. It's one thing that when you're cruising on the freeway and you're asked to put the brakes, but it's quite another when you're in rocket ship, and accelerating, which is what my company situation was in the month of January. We were coming out of a year of 300% growth, we were driving towards another 300% growth, hiring tremendously, at a high pace. Winning customers at a high pace, and then this hit us. And so what I had to do, from a playbook perspective, is, you know, take a deep breath, and just for a couple of days, just slow down, and calmly look at the situation. My first few steps were, I reached out to 15 of our top customers, the CEOs, and give them calls, and said let's just talk about what you're seeing, and what we are observing in our business. We get a sense of where they are in their businesses. We had the benefit, my co-founder works out of Singapore, and runs our Asia business. We had the benefit of picking up the sign probably a month before everyone else did it in the U.S. I was with John in Australia, and I was telling John that "John, something unusual is happening, "a couple of our customers in these countries in Asia "are starting to tell us they would do the deal "a quarter later." And it's one thing when one of them says it, it's another when six of them say it together. And John obviously has seen this movie, he could connect the dots early. He told me to prepare, he told the rest of the portfolio companies that are in his investment group to start preparing. We then went to the playbook that John spoke of, being visible. For me, culture and communication take front seat. We have employees in ten different countries, we have offices, and very quickly, even before the governments mandated, we had all of them work, you know, go work from home, and be remote, because employee safety and health was the number one priority. We did our first virtual all-hands meeting on Zoom. We had about 240 people join in from around the world. And my job as CEO, usually our all-hands meeting were different functional leaders, different people in the group talk to the team about their initiatives. This all-hands was almost entirely run by me, addressing the whole company about what's going to be the situation from my lens, what have we learned. Be very factual. At the same time, communicating to the team that because of the fact that we raised our funding the last year, it was a good amount of money, we still have a lot of that in the bank, so we going to be very secure. At the same time, our customers are probably going to need us more than ever. Call centers are in more demand than ever, people can't walk up to a bank branch, they can't go up to a hospital without taking an appointment. So the first thing everyone is doing is trying to reach call centers. There aren't enough people, and anyways the work force that call centers have around the world, are 50% working from home, so the capacity has dropped. So our responsibility almost, is to step up, and have our AI and automation products available to as many call centers as we can. So as we are planning our own business continuity, and making sure every single employee is safe, the message to my team was we also have to be aggressive and making sure we are more out there, and more available, to our customers, that would also mean business growth for us. But first, and foremost is for us to be responsible citizens, and just make it available where it's needed. As we did that, I quickly went back to my leadership team, and again, the learning from John is usually it's more of a consensus driven approach, we go around the table, talk about a topic for a couple of hours, get the consensus, and move out of the room. My leadership meetings, they have become more frequent, we get together once a week, on video call with my executive leaders, and it's largely these days run by me. I broke down the team into five different war rooms, with different objectives. One of them we called it the preservation, we said one leader, supported by others will take the responsibility of making sure every single employee, their families, and our current customers, are addressed, taken care of. So we made somebody lead that group. Another group was made responsible for growth. Business needs to, you know, in a company that's growing at 300%, and we still have the opportunity, because call centers need us more than ever, we wanted to make sure we are responding to growth, and not just hunkering down, and, you know, ignoring the opportunity. So we had a second war room take care of the growth. And a third war room, lead by the head of finance, to look at all the financial scenarios, do the stress tests, and see if we are going to be ready for any eventuality that's going to come. Because, you know, we have a huge amount of people, who work at Uniphore around the world, and we wanted to make sure their well being is taken care of. So from being over communicative, to the team and customers, and being out there personally, to making sure we break down the teams. We have tremendous talent, and we let different people, set of people, run different set of priorities, and report back to me more frequently. And now, as we have settled into this rhythm, Jeff, you know, as we've been in, at least in the Bay area here, we've been shelter in place for about a month now. As we are in the rhythm, we are beginning to do virtual happy hours, every Thursday evening. Right after this call, I get together with my team with a glass of wine, and we get together, we talk every but work, and every employee, it's not divided by functions, or leadership, and we are getting the rhythm back into the organization. So we've gone and adjusted in the crisis, I would say very well. And the business is just humming along, as we had anticipated, going into this crisis. But I would say, if I didn't have John by my side, if I hadn't read his book, the number of times that I have, every plane ride we've done together, every place we've gone together, John has spoken about war stories. About the 2001, about 2008, and until you face the first one of your own, just like I did right now, you don't appreciate when John says leadership is lonely. But having him by our side makes it easier. >> Well I'm sure he's told you the Jack Welch story, right? That you've quoted before, John, where Jack told you that you're not really a good leader, yet, until you've been tested, right. So you go through some tough stuff, it's not that hard to lead on an upward to the right curve, it's when things get a little challenging that the real leadership shines through. >> Completely agree, and Jack said it the best, we were on our way to becoming the most valuable company in the world, he looked me in the eye and said "John, you have a very good company." And I knew he was about to give me a teaching moment, and I said "What does it take to have a great one?" He said a near death experience. And I thought I did that in '97, and some of the other management, and he said, "No, it's when you went through something "like we went through in 2001, "which many of our peers did die in." And we were knocked down really hard. When we came back from it, you get better. But what you see in Umesh is a very humble, young CEO. I have to remember he's only 34 years old, because his maturity is like he's 50, and he's seen it before. As you tell, he's like a sponge on learning, and he doesn't mind challenging. And what what he didn't say, in his humbleness, is they had the best month in March ever. And again, well over 300% versus the same quarter a year ago. So it shows you, if you're in the right spot, i.e. artificial intelligence, i.e. cost savings, i.e. customer relationship with their customers, how you can grow even during the tough times, and perhaps set a bold vision, based upon facts and a execution plan that very few companies will be able to deliver on today. So off to a great start, and you can see why I'm so honored and proud to be his strategic partner, and his coach. >> Well it's interesting, right, the human toll of this crisis is horrible, and there's a lot of people getting sick, and a lot of people are dying, and all the estimations are a lot more are going to die this month, as hopefully we get over the hump of some of these curves. So that aside, you know, we're here talking kind of more about the, kind of, the business of this thing. And it's really interesting kind of what a catalyst COVID has become, in terms of digital transformation. You know, we've been talking about new ways to work for years, and years, and years, and digital transformation, and all these kind of things. You mentioned the Cisco telepresence was out years, and decades ago. I mean I worked in Mitsubishi, we had a phone camera in 1986, I looked it up today, it was ridiculous, didn't work. But now, it's here, right. Now working from home is here. Umesh mentioned, you know, these huge call centers, now everybody's got to go home. Do they have infrastructure to go home? Do they have a place to work at home? Do they have support to go home? Teachers are now being forced, from K-12, and I know it's a hot topic for you, John, to teach from home. Teach on Zoom, with no time to prep, no time to really think it through. It's just like the kids aren't coming back, we got to learn it. You know I think this is such a transformational moment, and to your point, if this goes on for weeks, and weeks, and months, and months, which I think we all are in agreement that it will. I think you said, John, you know, many, many quarters. As people get new habits, and get into this new flow, I don't think they're going to go back back to the old ways. So I think it's a real, you know, kind of forcing function for digital transformation. And it's, you can't, you can't sit on the sidelines, cause your people can't come to the office anymore. >> So you've raised a number of questions, and I'll let Umesh handle the tough part of it. I will answer the easy part, which is I think this is the new normal. And I think it's here now, and the question is are you ready for it. And as you think about what we're really saying is the video sessions will become such an integral part of our daily lives, that we will not go back to having to do 90% of our work physically. Today alone I've done seven major group meetings, on Zoom, and Google Hangouts, and Cisco Webex. I've done six meetings with individuals, or the key CEOs of my portfolio. So that part is here to stay. Now what's going to be fascinating is does that also lead into digitization of our company, or do the companies make the mistake of saying I'm going to use this piece, because it's so obvious, and I get it, in terms of effectiveness, but I'm not going to change the other things in my normal work, in my normal business. This is why, unfortunately, I think you will see, we originally said, Jeff, you remember, 40% maybe as high as 45% of the Fortune 500 wouldn't exist in a decade. And perhaps 70% of the start-ups wouldn't exist in a decade, that are venture capital backed. I now think, unfortunately, you're going to see 20-35% of the start-ups not exist in 2 years, and I think it's going to shock you with the number of Fortune 500 companies that do not make this transition. So where you're leading this, that I completely agree with, is the ability to take this terrible event, with all of the issues, and again thank our healthcare workers for what they've been able to do to help so many people, and deal with the world the way it is. As my parents who are doctors taught me to do, not the way we wish it was. And then get your facts, prepare for the changes, and get ready for the future. The key would be how many companies do this. On the area Umesh has responsibility for, customer experience, I think you're going to see almost all companies focus on that. So it can be an example of perhaps how large companies learn to use the new technology, not just video capability, but AI, assistance for the agents, and then once they get the feel for it, just like we got the feel for these meetings, change their rhythm entirely. It was a dinner in New York, virtually, when we stopped, six weeks ago, traveling, that was supposed to be a bunch of board meetings, customer meetings, that was easy. But we were supposed to have a dinner with Shake Shack's CEO, and we were supposed to have him come out and show how he does cool innovation. We had a bunch of enterprise companies, and a bunch of media, and subject matter expertise, we ended up canceling it, and then we said why not do it virtually? And to your point, we did it in 24 different locations. Half the people, remember six weeks ago, had never even used Zoom. We had milk shakes, and hamburgers, and french fries delivered to their home. And it was one of the best two hour meetings I've seen. The future is this now. It's going to change dramatically, and Umesh, I think, is going to be at the front edge of how enterprise companies understand how their relationship with their customers is going to completely transform, using AI, conversational AI capability, speech recognition, et cetera. >> Yeah, I mean, Umesh, we haven't even really got into Uniphore, or what you guys are all about. But, you know, you're supporting call centers, you're using natural language technology, both on the inbound and all that, give us the overview, but you're playing on so many kind of innovation spaces, you know, the main interaction now with customers, and a brand, is either through the mobile phone, or through a call center, right. And that's becoming more, and increasingly, digitized. The ability to have a voice interaction, with a machine. Fascinating, and really, I think, revolutionary, and kind of taking, you know, getting us away from these stupid qwerty keyboards, which are supposed to slow us down on purpose. It's still the funniest thing ever, that we're still using these qwerty keyboards. So I wonder if you can share with us a little bit about, you know, kind of your vision of natural language, and how that changes the interaction with people, and machines. I think your TED Talk was really powerful, and I couldn't help but think of, you know, kind of mobile versus land lines, in terms of transformation. Transforming telecommunications in rural, and hard to serve areas, and then actually then adding the AI piece, to not only make it better for the front end person, but actually make it for the person servicing the account. >> Absolutely Jeff, so Uniphore, the company that I founded in 2008. We were talking about it's such a coincidence that I founded the company in 2008, the year of the Great Recession, and here we are again, talking in midst of the impact that we all have because of COVID. Uniphore does artificial intelligence and automation products, for the customer service industry. Call centers, as we know it, have fundamentally, for the last 20, 30 years, not have had a major technology disruption. We've seen a couple of ways of business model disruption, where call centers, you know, started to become offshore, in locations in Asia, India, and Mexico. Where our calls started to get routed around the world internationally, but fundamentally, the core technology in call centers, up until very recently, hadn't seen a major shift. With artificial intelligence, with natural language processings, speech recognition, available in over 100 languages. And, you know, in the last year or so, automation, and RPA, sort of adding to that mix, there's a whole new opportunity to re-think what customer service will mean to us, more in the future. As I think about the next five to seven years, with 5G happening, with 15 billion connected devices, you know, my five year old daughter, she the first thing she does when she enters the house from a playground, she goes to talk to her friend called Alexa. She speaks to Alexa. So, you know, these next generation of users, and technology users will grow up with AI, and voice, and NLP, all around us. And so their expectation of customer service and customer experience is going to be quantum times higher than some of us have, from our brands. I mean, today when a microwave or a TV doesn't work in our homes, our instinct could be to either go to the website of the brand, and try to do a chat with the agent, or do an 800 number phone call, and get them to visit the house to fix the TV. With, like I said with 5G, with TV, and microwave, and refrigerator becoming intelligent devices, you know, I could totally see my daughter telling the microwave "Why aren't you working?" And, you know, that question might still get routed to a remote contact center. Now the whole concept of contact center, the word has center in it, which means, in the past, we used to have these physical, massive locations, where people used to come in and put on their headsets to receive calls. Like John said, more than ever, we will see these centers become dispersed, and virtual. The channels with which these queries will come in would no more be just a phone, it would be the microwave, the car, the fridge. And the receivers of these calls would be anywhere in the world, sitting in their home, or sitting on a holiday in the Himalayas, and answering these situations to us. You know, I was reading, just for everyone to realize how drastic this shift has been, for the customer service industry. There are over 14 million workers, who work in contact centers around the world. Like I said, the word center means something here. All of them, right now, are working remote. This industry was never designed to work remote. Enterprises who fundamentally didn't plan for this. To your point Jeff, who thought digitization or automation, was a project they could have picked next year, or they were sitting on the fence, will now know more have a choice to make this adjustment. There's a report by a top analyst firm that said by 2023, up to 30% of customer service representatives would be remote. Well guess what, we just way blew past that number right away. And most of the CEOs that I talked to recently tell me that now that this shift has happened, about 40% of their workers will probably never return back to the office. They will always remain a permanent virtual workforce. Now when the workforce is remote, you need all the tools and technology, and AI, that A, if on any given day, 7-10% of your workforce calls in sick, you need bots, like the Amazon's Alexa, taking over a full conversation. Uniphore has a product called Akira, which does that in call centers. Most often, when these call center workers are talking, we have the experience of being put on hold, because call center workers have to type in something on their keyboard, and take notes. Well guess what, today AI and automation can assist them in doing that, making the call shorter, allowing the call center workers to take a lot more calls in the same time frame. And I don't know your experience, but, you know, a couple of weekends ago, the modem in my house wasn't working. I had a seven hour wait time to my service provider. Seven hour. I started calling at 8:30, it was somewhere around 3-4:00, finally, after call backs, wait, call back, wait, that it finally got resolved. It was just a small thing, I just couldn't get to the representative. So the enterprises are truly struggling, technology can help. They weren't designed to go remote, think about it, some of the unique challenges that I've heard now, from my customers, is that how do I know that my call center representative, who I've trained over years to be so nice, and empathetic, when they take a pee break, or a bio break, they don't get their 10 year old son to attend a call. How do I know that? Because now I can no more physically check in on them. How do I know that if I'm a bank, there's compliance? There's nothing being said that isn't being, is, you know, supposed to be said, because in a center, in an office, a supervisor can listen in. When everyone's remote, you can't do that. So AI, automation, monitoring, supporting, aiding human beings to take calls much better, and drive automation, as well as AI take over parts of a complete call, by the way of being a bot like Alexa, are sort of the things that Uniphore does, and I just feel that this is a permanent shift that we are seeing. While it's happening because of a terrible reason, the virus, that's affecting human beings, but the shift in business and behavior, is going to be permanent in this industry. >> Yeah, I think so, you know it's funny, I had Marten Mickos on, or excuse me, yeah, Marten Mickos, as part of this series. And I asked him, he's been doing distributed companies since he was doing MySQL, before Sun bought them. And he's, he was funny, it's like actually easier to fake it in an office, than when you're at home, because at home all you have to show is your deliverables. You can't look busy, you can't be going to meetings, you can't be doing things at your computer. All you have to show is your output. He said it's actually much more efficient, and it drives people, you know, to manage to the output, manage to what you want. But I want to shift gears a little bit, before we let you go, and really talk a little bit about the role of government. And John, I know you've been very involved with the Indian government, and the French government, trying to help them, in their kind of entrepreneurial pursuits, and Uniphore, I think, was founded in India, right, before you moved over here. You know we've got this huge stimulus package coming from the U.S. government, to try to help, as people, you know, can't pay their mortgage, a lot of people aren't so fortunate to be in digital businesses. It's two trillion dollars, so as kind of a thought experiment, I'm like well how much is two trillion dollars? And I did the cash balance of the FAANG companies. Facebook, Apple, Amazon, Netflix, and Alphabet, just looking at Yahoo Finance, the latest one that was there. It's 333 billion, compared to two trillion. Even when you add Microsoft's 133 billion on top, it's still shy, it's still shy of 500 billion. You know, and really, the federal government is really the only people in a position to make kind of sweeping, these types of investments. But should we be scared? Should we be worried about, you know, kind of this big shift in control? And should, do you think these companies with these big balance sheets, as you said John, priorities change a little bit. Should it be, keep that money to pay the people, so that they can stay employed and pay their mortgage, and go buy groceries, and maybe get take out from their favorite restaurant, versus, you know, kind of what we've seen in the past, where there's a lot more, you know, stock buy backs, and kind of other uses of these cash. As you said, if it's a crisis, and you got to cut to survive, you got to do that. But clearly some of these other companies are not in that position. >> So you, let me break it into two pieces, Jeff, if I may. The first is for the first time in my lifetime I have seen the federal government and federal agencies move very rapidly. And if you would have told me government could move with the speed we've seen over the last three months, I would have said probably not. The fed was ahead of both the initial interest rate cuts, and the fed was ahead in terms of the slowing down, i.e. your 2 trillion discussion, by central banks here, and around the world. But right behind it was the Treasury, which put on 4 trillion on top of that. And only governments can move in this way, but the coordination with government and businesses, and the citizens, has been remarkable. And the citizens being willing to shelter in place. To your question about India, Prime Minister Modi spent the last five years digitizing his country. And he put in place the most bandwidth of any country in the world, and literally did transformation of the currency to a virtual currency, so that people could get paid online, et cetera, within it. He then looked at start-ups and job creation, and he positioned this when an opportunity or problem came along, to be able to perhaps navigate through it in a way that other countries might struggle. I would argue President Macron in France is doing a remarkable job with his innovation economy, but also saying how do you preserve jobs. So you suddenly see government doing something that no business can do, with the scale, and the speed, and a equal approach. But at the same time, may of these companies, and being very candid, that some people might have associated with tech for good, or with tech for challenges, have been unbelievably generous in giving both from the CEOs pockets perspective, and number two and three founders perspective, as well as a company giving to the CDC, and giving to people to help create jobs. So I actually like this opportunity for tech to regain its image of being good for everybody in the world, and leadership within the world. And I think it's a unique opportunity. For my start-ups, I've been so proud, Jeff. I didn't have to tell them to go do the right thing with their employees, I didn't have to tell them that you got to treat people, human lives first, the economy second, but we can do both in parallel. And you saw companies like Sprinklr suddenly say how can I help the World Health Organization anticipate through social media, where the next spread of the virus is going to be? A company, like Bloom Energy, with what KR did there, rebuilding all of the ventilators that were broken here in California, of which about 40% were, out of the stock that they got, because it had been in storage for so long, and doing it for all of California in their manufacturing plant, at cost. A company like Aspire Foods, a cricket company down in Texas, who does 3D capabilities, taking part of their production in 3D, and saying how many thousand masks can I generate, per week, using 3D printers. You watch what Umesh has done, and how he literally is changing peoples lives, and making that experience, instead of being a negative from working at home, perhaps to a positive, and increasing the customer loyalty in the process, as opposed to when you got a seven hour wait time on a line. Not only are you probably not going to order anything else from that company, you're probably going to change it. So what is fascinating to me is I believe companies owe an obligation to be successful, to their employees, and to their shareholders, but also to give back to society. And it's one of the things I'm most proud about the portfolio companies that I'm a part of, and why I'm so proud of what Umesh is doing, in both a economically successful environment, but really giving back and making a difference. >> Yeah, I mean, there's again, there's all the doctor stuff, and the medical stuff, which I'm not qualified to really talk about. Thankfully we have good professionals that have the data, and the knowledge, and know what to do, and got out ahead of the social distancing, et cetera, but on the backside, it really looks like a big data problem in so many ways, right. And now we have massive amounts of compute at places like Amazon, and Google, and we have all types of machine learning and AI to figure out, you know, there's kind of resource allocation, whether that be hospital beds, or ventilators, or doctors, or nurses, and trying to figure out how to sort that all out. But then all of the, you know, genome work, and you know, kind of all that big heavy lifting data crunching, you know, CPU consuming work, that hopefully is accelerating the vaccine. Because I don't know how we get all the way out of this until, it just seems like kind of race to the vaccine, or massive testing, so we know that it's not going to spike up. So it seems like there is a real opportunity, it's not necessarily Kaiser building ships, or Ford building planes, but there is a role for tech to play in trying to combat this thing, and bring it under control. Umesh, I wonder if you could just kind of contrast being from India, and now being in the States for a couple years. Anything kind of jump out to you, in terms of the differences in what you're hearing back home, in the way this has been handled? >> You know, it's been very interesting, Jeff, I'm sure everyone is concerned that India, for many reasons, so far hasn't become a big hot spot yet. And, you know, we can hope and pray that that remains to be the case. There are many things that the government back home has done, I think India took lessons from what they saw in Europe, and the U.S, and China. They went into a countrywide lockdown pretty early, you know, pretty much when they were lower than a two hundred positive tested cases, the country went into lockdown. And remember this is a 1.5 billion people all together going into lockdown. What I've seen in the U.S. is that, you know, California thankfully reacted fast. We've all been sheltered in place, there's cabin fever for all of us, but you know, I'm sure at the end of the day, we're going to be thankful for the steps that are taken. Both by the administration at the state level, at the federal level, and the medical doctors, who are doing everything they can. But India, on the other hand, has taken the more aggressive stance, in terms of doing a country lockdown. We just last evening went live at a University in the city of Chennai, where Uniphore was born. The government came out with the request, much like the U.S., where they're government departments were getting a surge of traffic about information about COVID, the hospitals that are serving, what beds are available, where is the testing? We stood up a voice bot with AI, in less than a week, in three languages. Which even before the government started to advertise, we started to get thousands of calls. And this is AI answering these questions for the citizens, in doing so. So it goes back to your point of there's a real opportunity of using all the technology that the world has today, to be put to good use. And at the same time, it's really partnering meaningfully with government, in India, in Singapore, in Vietnam, and here in the U.S., to make sure that happens on, you know, John's coaching and nudging, I became a part of the U.S.-India Strategic Partnership Forum, which is truly a premier trade and commerce body between U.S. and India. And I, today, co-chaired the start-up program with, you know, the top start-ups between U.S. and India, being part of that program. And I think we got, again, tremendously fortunate, and lucky with the timeline. We started working on this start-up program between U.S. and India, and getting the start-ups together, two quarters ago, and as this new regulation with the government support, and the news about the two trillion dollar packages coming out, and the support for small businesses, we could quickly get some of the questions answered for the start-ups. Had we not created this body, which had the ability to poll the Treasury Department, and say here are questions, can start-ups do A, B, and C? What do you have by way of regulation? And I think as a response to one of our letters, on Monday the Treasury put out an FAQ on their website, which makes it super clear for start-ups and small businesses, to figure out whether they qualify or they don't qualify. So I think there's ton that both from a individual company, and the technology that each one of us have, but also as a community, how do we, all of us, meaningfully get together, as a community, and just drive benefit, both for our people, for the economy, and for our countries. Wherever we have the businesses, like I said in the U.S., or in India, or parts of Asia. >> Yeah, it's interesting. So, this is a great conversation, I could talk to you guys all night long, but I probably would hear about it later, so we'll wrap it, but I just want to kind of close on the following thought, which is really, as you've talked about before John, and as Umesh as you're now living, you know, when we go through these disruptions, things do get changed, and as you said a lot of people, and companies don't get through it. On the other hand many companies are birthed from it, right, people that are kind of on the new trend, and are in a good position to take advantage, and it's not that you're laughing over the people that didn't make it, but it does stir up the pot, and it sounds like, Umesh, you're in a really good position to take advantage of this new kind of virtual world, this new digital transformation, that's just now waiting anymore. I love your stat, they were going to move X% out of the call center over some period of time, and then it's basically snap your fingers, everybody out, without much planning. So just give you the final word, you know, kind of advice for people, as they're looking forward, and Umesh, we'll get you on another time, because I want to go deep diving in natural language, I think that's just a fascinating topic in the way that people are going to interact with machines and get rid of the stupid qwerty keyboard. But let me get kind of your last thoughts as we wrap this segment. Umesh we'll let you go first. >> Umesh, you want to go first? >> I'll go first. My last thoughts are first for the entrepreneurs, everyone who's sort of going through this together. I think in difficult times is when real heroes are born. I read a quote that when it's a sunny day, you can't overtake too many cars, but when it's raining you have a real opportunity. And the other one that I read was when fishermen can't go out fishing, because of the high tide, they come back, and mend their nets, and be ready for the time that they can go out. So I think there's no easy way to say, this is a difficult time for the economy, health wise, I hope that, you know, we can contain the damage that's being done through the virus, but some of us have the opportunity to really take our products and technology out there, more than usual. Uniphore, particularly, has a unique opportunity, the contact center industry just cannot keep up with the traffic that it's seeing. Around the world, across US, across Asia, across India, and the need for AI and automation would never be pronounced more than it is today. As much as it's a great business opportunity, it's more of a responsibility, as I see it. There can be scale up as fast as the demand is coming, and really come out of this with a much stronger business model. John has always told me in final words you always paint the picture of what you want to be, a year or two out. And I see Uniphore being a much stronger AI plus automation company, in the customer service space, really transforming the face of call centers, and customer service. Which have been forced to rethink their core business value in the last few weeks. And, you know, every fence sitter who would think that digitalization and automation was an option that they could think of in the future years, would be forced to make those decisions now. And I'm just making sure that my team, and my company, and I, am ready to gear to that great responsibility and opportunity that's ahead of us. >> John, give you the final word. >> Say Jeff, I don't know if you can still hear me, we went blank there, maybe for me to follow up. >> We gotcha. >> Shimon Peres taught me a lot about life, and dealing with life the way it is, not the way you wish it was. So did my parents, but he also taught me it always looks darkest just before the tide switches, and you move on to victory. I think the challenges in front of us are huge, I think our nation knows how to deal with that, I do believe the government has moved largely pretty effectively, to give us the impetus to move, and then if we continue to flatten the curve on the issues with the pandemic, if we get some therapeutic drugs that dramatically reduce the risk of death, for people that get the challenges the worst, and over time a vaccine, I think you look to the future, America will rebound, it will be rebounding around start-ups, new job creation, using technology in every business. So not only is there a light at the tunnel, at the end of the tunnel, I think we will emerge from this a stronger nation, a stronger start-up community. But it depends on how well we work together as a group, and I just want to say to Umesh, it's an honor to be your coach, and I learn from you as much as I give back. Jeff, as always, you do a great job. Thank you for your time today. >> Thank you both, and I look forward to our next catch up. Stay safe, wash your hands, and thanks for spending some time with us. >> And I just want to say I hope and pray that all of us can get together in Palo Alto real quick, and in person, and doing fist bumps, not shake hands or probably a namaste. Thank you, it's an honor. >> Thank you very much. All right, that was John and Umesh, you're watching theCUBE from our Palo Alto Studios, thanks for tuning in, stay safe, wash your hands, keep away from people that you're not that familiar with, and we'll see you next time. Thanks for watching. (calm music)

Published Date : Apr 14 2020

SUMMARY :

connecting with thought leaders all around the world, and talk to some of the leaders out there, he's the co-founder and CEO of Uniphore. it's great to be with you. going to come pick you up, in just a couple minutes? and really, you know, kind of thinking about and the ability to really keep the message to my team was that the real leadership shines through. and some of the other management, and all the estimations are a lot more are going to die and the question is are you ready for it. and how that changes the interaction with people, And most of the CEOs that I talked to recently and it drives people, you know, to manage to the output, and the fed was ahead in terms of the slowing down, and AI to figure out, you know, and here in the U.S., I could talk to you guys all night long, and be ready for the time that they can go out. Say Jeff, I don't know if you can still hear me, not the way you wish it was. and thanks for spending some time with us. and in person, and doing fist bumps, and we'll see you next time.

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Rachel Tobac, SocialProof Security | CUBE Conversation, April 2020


 

>> Narrator: From theCUBE studios in Palo Alto and Boston connecting with thought leaders all around the world. This is theCUBE conversation. >> Hey, welcome back everybody. Jeff Frick here with theCUBE. We are here in our Palo Alto studios today. We got through March, this is some really crazy time. So we're taking advantage of the opportunity to reach out to some of the community leaders that we have in our community to get some good tips and tricks as to know how to kind of deal with this current situation. All the working from home, school from home. And we're really excited to have one of the experts. One of my favorite CUBE guests. We haven't had her around since October 2017, which I find crazy. And we'd love to welcome into theCUBE via the remote dial-in, Rachel Tobac. She is the CEO of SocialProof Security. Rachel, great to see you and I cannot believe that we have not sat down since 2017. >> I know, I can't believe it, it's been so much time. Thanks for having me back. >> Absolutely, but we are good Twitter friends. >> Oh yeah >> Exchanging stuff all the time. So, first of, great to see you. Just a kind of of introduction, tell us a little bit about SocialProof Security and your very unique specialty. >> Yes. SocialProof Security is all about social engineering and protecting you from the those types of attackers. So, basically we help you understand how folks manipulate you and try and gain access to your information. I am an attacker myself so I basically go out, try it, learn what we can learn about how we do our attacks and then go on and train you to protect your organization. So, training and testing. >> Alright. Well, I am going to toot your horn a little bit louder than that because I think it's amazing. I think that you are basically 100% undefeated in hacking people during contests at conventions, live. And it's fascinating to me and why I think it's so important it's not a technical hack at all. It's a human hack, and your success is amazing. And I've seen you do it. There's tons of videos out there with you doing it. So, what are kind of just the quick and dirty takeaways that people need to think about knowing that there are social hackers, not necessarily machine hackers out there, trying to take advantage of them. What are some of these inherit weaknesses that we just have built into the system? >> Yeah, thanks for your kind words too, I appreciate that. The challenge with social engineering is that it leverages your principles of persuasion. The parts of you that you cannot switch off. And so, I might pretend to be similar to you so that I can build rapport with you. And it's really hard for you to switch that off because you want to be a kind person, you want to be nice and trusting. But it's hard, it's a tough world out there and unfortunately criminals will leverage elements of your personality and your preferences against you. So, for instance if I know you have a dog, then I might play a YouTube video of a dog barking and try and gain access to information about your systems and your data, while pretending to be IT support, for example. And that's really tough because, you know three minutes into the conversation we are already talking about our dog breeds and now you want to trust me more. But unfortunately just because we have something in common, it doesn't mean that I am who I say I am. And so, I always recommend people are politely paranoid. It just basically means that you use two methods of communication to confirm that people are who they say they are. And if they are trying to get you to divulge sensitive information or go through with a wire transfer, for instance, you want to make sure that you check that first. We just saw an example of this with Barbara Corcoran. Famously on Shark Tank. Where she has many investments in real estate. And unfortunately a cyber criminal was able to take advantage and get almost $400,000 wired over to them and they did lose that money because they were able to take advantage of the bookkeeper, the accountant and the assistant and folks just were not checking back and forth that people are who they say they were with multiple methods of communication. >> It's crazy. A friend of mine actually is in the real estate business. And we were talking earlier this year and he got a note from his banker. Looked like his banker's email. It was the guy's name that he works with all the time. Was talking about a transfer. It didn't have a bunch of weird misspelling and bad grammar. And all kind of the old school things that kind of would expose it as a hack. And he picked up the phone and called the guy, and said "we don't have a transaction happening right now. "Why did you send this to me?" So it gets really really really good. But lets dive into just a little vocabulary 101. When people talk about "fishing" and "spearphishing" what does that exactly mean for people that aren't really familiar with those terms? >> Sure. Most likely you are going to see it happen over email. In fact, with COVID-19 right now we've seen through Google's Transparency Report on fishing that there's been a 350% increase in fishing attacks. And I believe Brisk had this huge research that said that there were 300,000 plus suspicious COVID 19 fishing websites that were just spun up in the past couple of weeks. It's pretty scary but basically what they are trying to do is get you to input your credentials. They are trying to get access to your machine or your credentials so that they can use them on other high value sites, gain access to your information, your data, points, your sensitive data basically. And use that against you. It's really tough. Unfortunately, criminals don't take a break even in crisis. >> Yeah they are not self-isolating unfortunately, I guess they are sitting there with their computers. So that's interesting. So, I was going to ask you, kind of what is the change in the landscape now. So you answered a little bit there but then the other huge thing that's happening now is everybody is working from home. They are all on Zoom, they are all on Skype, WebEx. And you've actually had some really timely post just recently about little things that people should think about in terms on just settings on Zoom to avoid some of the really unfortunate things that are popping in kind of randomly on Zoom meetings. So, I wonder if you could share some of those tips and tricks with the audience. >> Yeah, absolutely. Some of the big issues that we are seeing recently is what people have coined as Zoombombing. It's all over the news. So you've probably heard about it before but in case you are wondering exactly what that is. It's whenever an attacker either guesses your Zoom ID code and you don't have a password on your Zoom call that you are in the middle of. Or they might gain access to your Zoom ID code because maybe your took a screenshot of your Zoom and posted that to social media. And now if you don't have password protection or your waiting room is on they can just join your call and sometimes you might not notice that they are on the call, which could lead to privacy issues, data breach for instance or just a sensitive data leak. If they join via the phone you might not even notice that they are on the call. And so it's really important to make sure that you have password protection on for your Zoom and you have waiting rooms enabled. And you don't want to take pictures of your workstation. I know that's really tough for folks. because they want to showcase how connected they are during these difficult times I do understand that. But realize that when you take those screenshots of your workstation, this is something that we just saw in the news with Boris Johnson just a few days ago. He posted an image of his zoom call and it included some of the software they used. And so, you just mentioned spearphishing, right? I can look at some of that software get an idea for maybe the version of his operating system the version of some of the software he may be using on his machine and craft a very specific spearfish just for him that I know will likely work on his machine, with his software installed because I understand the version and the known vulnerabilities in that software. So, there's a lot of problems with posting those types of pictures. As a blanket rule you are not going to want to take pictures of your workstation. Especially not now. >> Okay, so, I remember that lesson that you taught me when we're in Houston at Grace Hopper. Do not take selfies in front of your pics, in front of your work laptop. 'Cause as you said, you can identify all types of OS information. Information that gives you incredible advantage when you are trying to hack into my machine. >> Yeah, that's true. And I think a lot of people don't realize they are like, "everybody uses the browser, everybody uses Power Point", for example. But sometimes, the icons and logos that you have on your machine, really give me good information about the exact version and potentially the versions that might be out of data in your machine. When I can look up those non-vulnerabilities pretty easily that's a pretty big risk. The other things that we see is people take screenshots and I can see their desktop and when I can see your desktop, I might know the naming convention that you use for your files which I can name drop with you or talk about on the phone or over email to convince you that I really do have access to your machine like I am IT support or something. >> Yeah, it's great stuff. So for people who want more of this great stuff go to Rachel's Twitter handle. I'm sure we have it here on the lower third. You've got the great piece with. Last week with John Oliver hacking the voting machines like a week before the elections last year which was phenomenal. Now I just saw your in this new HBO piece where you actually just sit down at the desk with the guy running the show and hacker disciplines systems. Really good stuff. Really simple stuff. Let's shift gears one more time, really in terms of what you are doing now. You said you are doing some help in the community to directly help those in need as we go through this crisis. People are trying to find a way to help. Tell us a little bit more about what you are doing. >> Yeah, as soon as I started noticing how intense COVID-19 was wreaking havoc on the hospital and healthcare systems in the world I decided to just make my services available for free. And so I put out a call on my social medias and let folks know "Hey if you need training ,if you need support if you just want to walk through some of your protocols and how I might gain access to your systems or your sensitive data through those protocols, let me know and I'll chat with you" And, I've had an amazing response. Being able to work with hospitals all over the world for free to make sure that they have the support that they need during COVID-19 it really does mean a lot to me because it's tough I feel kind of powerless in this situation there's not a lot that I can personally do there are many brave folks who are out there risking it all every single day to be able to do the work to keep folks safe. So, just trying to do something to help support the healthcare industry as they save lives. >> Well, that's great. I mean, it is great 'cause if you are helping the people that are helping ,you know, you are helping maybe not directly with patients but that's really important work and there's a lot of stuff now that's coming out in terms of, kind of of this tunnel vision on COVID-19 and letting everything else kind of fall by the wayside including other medical procedures and there is going to be a lot of collateral damage that we don't necessarily see because the COVID situation has kind of displaced everything out and kind of blown it out. Anything that you can do to help people get more out of the resources, protect their vulnerability is nothing but goodness. So, thank you for doing that. So, I will give you a last word. What's your favorite, kind of closing line when you are at Black Hat or RSA to these people to give them the last little bit "Come on, don't do stupid things. There is some simple steps you can take to be a little bit less vulnerable" >> Yeah, I think something that we hear a lot is that people kind of give a blanket piece of advice. Like, don't click links. And, that's not really actionable advice. Because a lot of times you are required to click links or download that PDF attachment from HR. And, many times it is legitimate for work. And so, that type of advice isn't really the type of advice I like to give. Instead, I like to say just be politely paranoid and use two methods of communication to confirm if it is legitimate before you go ahead and do that. And, it will take a little bit of time I'm not going to lie it'll take you an extra 30 seconds to 60 seconds to just chat somebody and say "Hey quick question about that thing you sent over" But it can start to change the security consciousness of your culture. And maybe they'll put out a chat while they send out an email from HR to let you know that it is legitimate and then you are kind of starting this cycle at the beginning. Not every single person has to ask individually you can start getting that security consciousness going where people are politely paranoid and they know that you are going to be too so they are going to preempt it and make sure that you understand something is legitimate with a second form of communication. >> Great tip, I am a little taken aback, everybody now wants to get their score so high their customer satisfaction score so after like every transaction you get this silly surveys "How was your time at SafeWay? "Or Bank of America?" All these things Survey Monkey. I don't really know how those businesses stay in anymore. I am not clicking on any Bank of America customer satisfaction or Safeway customer satisfaction link. But I will be politely paranoid and look for the right ones to click on. (giggle) >> That's good and use two methods of communication to confirm they are real. >> That's right,two-factor authentication. Alright,well Rachel, thank you for taking a few minutes of your time. Thank you for your good work with hospitals in the community and really enjoyed catching up. As always, love your work and I'm sure we'll be talking you more on Twitter. >> Thanks for having me on again and I'll see you on the Internet. >> All right, be safe. >> Rachel: Thank you >> All right, that was Rachel. I am Jeff. You are watching theCUBE. We are coming to you from our Palo Alto Studios. Thanks for watching. Stay safe and we'll see you next time. (instrumental music)

Published Date : Apr 2 2020

SUMMARY :

connecting with thought leaders all around the world. Rachel, great to see you and I cannot believe I know, I can't believe it, it's been so much time. and your very unique specialty. and then go on and train you to protect your organization. I think that you are basically 100% undefeated And so, I might pretend to be similar to you "Why did you send this to me?" is get you to input your credentials. So, I wonder if you could share and you don't have a password on your Zoom call Okay, so, I remember that lesson that you taught me But sometimes, the icons and logos that you have to convince you that I really do have access to your machine of what you are doing now. if you just want to walk through some of your protocols that are helping ,you know, you are helping and they know that you are going to be too and look for the right ones to click on. to confirm they are real. Thank you for your good work with hospitals in the community and I'll see you on the Internet. We are coming to you from our Palo Alto Studios.

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Zeus Kerravala, ZK Research | CUBE Conversation, March 2020


 

>> Narrator: From theCUBE Studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a CUBE Conversation. >> Hey, welcome to this CUBE Conversation. I'm John Furrier, Host of theCUBE here in Palo Alto, California, for a special conversation with an industry analyst who's been, who travels a lot, does a lot of events, covers the industry, up and down, economically and also some of the big trends, to talk about how the at scale problem that the COVID-19 is causing. Whether it's a lot of people are working at home for the first time, to at scale network problems, the pressure points that this is exposing for what I would call the mainstream world is a great topic. Zeus Kerravala, Founder and Principal Analyst at ZK Research, friend of theCUBE. Zeus, welcome back to theCUBE. Good to see you remotely. We're, as you know, working in place here. I came to the studio for, with our quarantine crew here, to get these stories out, 'cause they're super important. Thanks for spending the time. >> Hi, yeah, thanks, it's certainly been an interesting last couple months and we're probably, maybe half way through this, I'm guessing. >> Yeah, and no matter what happens the new reality of this current situation or mess or whatever you want to call it is the fact that it has awakened what us industry insiders have been seeing for a long time, big data, new networks, cloud native, micro-services, kind of at scale, scale out infrastructure, kind of the stuff that we've been kind of covering is now exposed for the whole world to see on a Petri dish that is called COVID-19, going, "Wow, this world has changed." This is highlighting the problems. Can you share your view of what are some of those things that people are experiencing for the first time and what's the reaction, what's your reaction to it all? >> Yeah, it's been kind of an interesting last couple of months when I talk to CIO's about how they're adapting to this. You know, when, before I was an analyst, John, I was actually in corporate IT. I was part of a business continuity plans group for companies and the whole definition of business continuity's changed. When I was in corporate IT, we thought of business continuity as being able to run the company with a minimal set of services for a week or a month or something like that. So, for instance, I was in charge of corporate technology and financial services firm and we thought, "Well, if we have 50 traders, can we get by with 10", right? Business continuity today is I need to run the entire organization with my full staff for an indefinite period of time, right? And that is substantially different mandate than thinking of how I run a minimal set of services to just maintain the bare minimum business operations and I think that's exposed a lot of things for a lot of companies. You know, for instance, I've talked to so many companies today where the majority of their employees have never worked remote. For you or I, we're mobile professionals. We do this all the time. We travel around. We go to conferences. We do this stuff all, it's second nature. But for a lot of employees, you think of contact center agents, in store people, things like that, they've never worked from home before. And so, all of a sudden, the new reality is they've got to set up a computer in the kitchen or their bedroom or something like that and start working from home. Also for companies, they've never had to think about a world where everybody worked remotely, right? So the VP in Infrastructure would have, the cloud apps they have, the remote access technology they have was set up for a subset of users, maybe 10%, maybe 15%, but certainly not everybody. And so now we're seeing corporate networks get crushed. All the cloud providers are getting crushed. I know some of the conferencing companies, the video companies are having to double, triple capacity. And so I think to your point when you started this, we would have seen this eventually with all the data coming in and all the new devices being connected. I think what COVID did was just accelerate it just to the point where it's exposed to everything at once. >> Yeah, and you know, I have a lot of, being an entrepreneur and done a lot of corporate legal contracts. The word force majeure is always a phrase that's a legal jargon, which means act of God or so to speak, something you can't control. I think what's interesting to your point is that the playbook in IT, even some of the most cutting edge IT, is forecasting some disruption, but never like this. And also disaster recovery and business continuity, as you mentioned, have been practices, but state of the art has been percentages of overall. But disaster recovery was a hurricane, or a power outage, so generators, fail over sites or regions of your cloud, not a change in a new vector. So the disruption is not disruption. It's an amplification of a new work stream. That's the disruption. That's what you're saying. >> Yeah, you know, that's correct. Business continuity used to be very data center-focused. It was, how do I get my power? How do I create some, replicate my office and have 50 desks in here, instead of 500? But now it's everybody working remotely, so I got to have ways for them to collaborate. I have to have ways for them to talk to customers. I have to have ways for them to deliver services. I have to enable people to do what they did in the office, but not in the office, right? And so that's been the big challenge and I think it's been an interesting test for CIO's that have been going through digital transformation plans. I think it's shifted a lot of budgets around and made companies look at the way they do things. There's also the social aspect of a job. People like to go to the office. They like to interact with co-workers. And I've talked to some companies where they're bringing in medical doctors, they're bringing in psychologists to talk to their employees, because if you're never worked from home before, it's quite a big difference. The other aspect of this that's underappreciated, I think, is the fact that now our kids are home, right? >> John: Yeah. (laughter) >> So we've got to contend with that. And I know that the first day that the shelter in place order got put in place for the San Francisco area, a new call, I believe a new version of Call of Duty had just come out. You know, we had some new shows pop up in Netflix, some series continuances. So now these kids who are at home are bored. They're downloading content. They're playing games. At the same time, we're trying to work and we're trying to do video calls and we're trying to bring in multiple video streams or even if they're in classrooms, they're doing Zoom-based calls, that type of thing, or using WebEx or an application like that, and it's played havoc on corporate networks, not just company networks, and so... >> Also Comcast and the providers, AT&T. You've got the fiber seems to be doing well, but Comcast is throttling. I mean, this is the crisis. It's a new vector of disruption. But how do you develop... >> Yeah, YouTube said that they're going to throttle down. Well, I think what this is is it makes you look at how you handle your traffic. And I think there's plenty of bandwidth out there. And even the most basic home routers are capable of prioritizing traffic and I think there's a number of IT leaders I've talked who have actually gone through the steps of helping their employees understand how you use your home networking technology to be able to prioritize video and corporate voice traffic over top. There are corporate ways to do that. You know, for instance, Aruba and Extreme Networks both offer these remote access points where you just plug 'em in and you're connected through a corporate network and you pick up all the policies. But even without that, there's ways to do with home. So I think it's made us rethink networking. Instead of the network being a home network, a WiFi network, a data center network, right, the Internet, we need to think about this grand network as one network and then how we control the quality of a cloud app when the person's home to the cloud, all the way back to the company, because that's what drives user experience. >> I think you're highlighting something really important. And I just want to illustrate and have you double down on more commentary on this, because I think, you know, the one network where we're all part of one network concept shows that the perimeter's dead. That's what we've been saying about the cloud, but also if you think about just the crimes of opportunity that are happening. You've got the hacker and hacking situation. You have all kinds of things that are impacted. There's crimes of opportunity, and there's disruption that's happening because of the opportunity. Can you just share more and unpack that concept of this one network? What are some of the things that business are thinking about now? You've got the VPN. You've got collaboration tools that sometimes are half-baked. I mean, I love Zoom and all, but Zoom is crashing too. I mean, WebEx is more corporate-oriented, but not really as strong as what Zoom is for the consumer. But still they have an opportunity, but they have a challenge as well. So all these work tools are kind of half-baked too. (laughing) >> Well, the thing is they were never designed... I remember seeing in an interview that Chuck Robbins had on CNBC where he said, "We didn't design WebEx to support everybody working from home". It just, that wasn't even a thought. Nowhere did he ever go to his team and say, build this for the whole world to connect, right? And so, every one of the video providers and the cloud collaboration providers have problems, and I don't really blame them, because this is a dynamic we were never expecting to see. I think you brought up a good point on the security side. We, a lot has been written about how more and more companies are moving to these online tools, like Zoom and WebEx and applications like that to let us communicate, but what does that mean from a security perspective? Now`all of sudden I have people working from home. They're using these Web-based applications. I remember a conversation I had about six months ago with one of the world's most famous hackers who does nothing but penetration tests now. He said that the cloud-based applications are his number one entry point into companies and to penetrate them, because people's passwords and things like that are fairly weak. So, now we're moving everything to the cloud. We're moving everything to these SaaS apps, right? And so now it's creating more exposure points. We've got fishers out there that are using the term COVID or Corona as a way to get people to click on links they shouldn't. And so now our whole security paradigm has blown up, right? So we used to have this hard shell we could drop around our company. We can't do that anymore. And we have to start worrying about things on an app-by-app basis. And it's caused companies to rethink security, to look at multi-factor authentication tools. I think those are a lot better. We have to look at Casb tools, the cloud access tools, kind of monitor what apps people are using, what they're not using. Trying to cut down on the use of consumer tools, right? So it's a lot for the security practice to take ahold of too. And you have to understand, even from a company standpoint, your security operations center was built on the concept they pull all their data into one location. SOC engineers aren't used to working remotely as well, so that's a big change as well. How do I get my data analyzed and to my SOC engineers when they're working from home? >> You know, we have coined the term Black Friday for the day after, you know, Thanksgiving. >> Thanksgiving, yeah. >> You know, the big surge, but that's a term to describe that first experience of, holy shit, everyone's going to the websites and they all crashed. So we're kind of having that same moment now, to your point earlier. So I want to read a statement that was on Nima Baidey's LinkedIn. He's at Google now, former Pivotal guy. You probably know him. He had a little graphic that says, "Who led the digital transformation of your company?" It's got a poll with a question mark. "A) Your CEO, B) your CTO, or C) COVID-19"? And it circles COVID-19 and that's the image and that's the meme that's going around. But the reality is it is highlighting it and I want to get your thoughts on this next track of thinking around how people may shift their focus and their spend, because, hey, hybrid cloud's great and multicloud's the next big wave, but screw multicloud. If I can't actually fix my current situation, maybe I'll push off some of the multicloud stuff or maybe I won't. So, how do you see the give and get of project prioritization, because I think this is going to wake everyone up. You mentioned security, clearly. >> Yeah, well, I think it has woken everybody up and I think companies now are really rethinking how they operate. I don't believe we're going to stop traveling. I think once this is over, people are going to hop back on planes. I also don't believe that we'll never go back into the office. I think the big shift here though, John, is we will see more acceptance to hire people out of region. I think that it's proved that you don't have to be in the office, right, which will drive these collaboration tools. And I also think we'll see less use of desktop phones and more use of video means. So now that people are getting used to using these types of tools, I think they're starting to like the experience. And so voice calls get replaced by video calls and that is going to crush our networks in buildings. So we've got WiFi 6 coming. We've got 5G coming, right. We've got lots of security tools out there. And I think you'll see a lot of prioritization to the network and that's kind of an interesting thing, because historically, the network didn't get a lot of C level time, right? It was those people in the basement. We didn't really know what they did. I'm a former network engineer. I was treated that way. (laughing) But most digital organizations now have to come to the realization that they're network-centric, and then so the network is the business and that's not something that anybody's ever put a lot of focus on. But if you look at the building blocks of digital IoT, mobility, cloud, the writing's been on the wall for a while, and I've written this several times. But you need to pay more attention to the network. And I think we're finally going to see that transition, some prioritization of dollars there. >> Yeah, I will attest you have been very vocal and right on point on that, so props to that. I do want to also double amplify your point. The network drives everything, that's clear. I think the other thing that's interesting and used to be kind of a cliche in a pejorative way is the user is the product. I think that's a term that's been coined to Facebook. You know, you're data. You're the product. If you're the product, that's a problem, you know. To describe Facebook as the app that monetizes you, the user. I think this situation has really pointed out that yes, it's good to be the product. The user value and the network are two now end points of the spectrum. The network's got to be kick ass from the ground up, but the user is the product now, and it should be, in a good way, not exploiting. So I think if you're thinking about user-centric value, how my kid can play Call of Duty, how my family can watch the new episode on Netflix, how I can do a kick ass Zoom call, that's my experience. The network does its job. The application service takes advantage of making me happy. So I think this is interesting, right. So we're getting a new thing here. How real do you think that is? Where are we on the spectrum of that nirvana? >> I think we're rapidly approaching that. I think it's been well documented that 2020 was the year that customer experience become the number one brand differentiate, right. In fact, I think it was actually 2018 that that happened, but Walker and Gartner and a few other companies would be 2020. And what that means is that if you're a business, you need to provide exemplary customer service in order to gain share. I think one of the things that was lost in there is that employee experience has to be best in class as well. And so I think a lot of businesses over-rotated the spin away from employee experience to customer experience, and rightfully so, but now they got to rotate back to make sure their workers have the right tools, have the right services, have the right data, to do their jobs better, because when they do, they can turn around and provide customers better experience. So this isn't just about training your people to service customers well. It's about making sure people have the right data, the right information to do their jobs, to collaborate better, right. And there's really a tight coupling now between the consumer and the employee, or the customer and the employee. And, you know, Corona kind of exposed to that, 'cause it shows that we're all connected, in a way. And the connection of people, whether they're the customers or employees or something, that businesses have to focus on. So I think we'll see some dollars sign back to internal, not just customer facing. >> Yeah, well, great insight. And, first of all, we all connect to your great CUBE alumni. But you're also right up the street in California. We're in Palo Alto. You're in San Mateo. You literally could have driven here, but we're sheltering in place. >> We're sheltered in place. >> Great insight and, you know, thanks for sharing that and I think it's good content for people, you know, be aware of this. Obviously they're living in it right now, but I think the world is going to be back to business soon, but it's never going to be the same. I think it's digital... >> No, it'll never be the same. I think this is a real watershed point for the way we work and the way we treat our employees and our customers. I think you'll see a lot of companies make a lot of change. And that's good for the whole industry, 'cause it'll drive innovation. And I think we'll have some innovation come out of this that we never saw before. >> Quick final word for the folks that are on this big wave that's happening. It's reality. It's the current situation now. What's your advice for them as they get on their surfboard, so to speak, and ride this wave? What's your advice to them? >> Yeah, I think use this opportunity to find those weak points in your networks and find out where the bottlenecks are, because I think having everybody work remotely exposes a lot of problems in processes and where a lot of the hiccups happen. But I do think my final word is invest in the network. I think a lot of the networks out there have been badly under-invested in, which I think is why people get frustrated when they're in stadiums or hotels or casinos. I think the world is shifting. Applications and people are becoming network-centric. And if those don't work, nothing works. And I think that's really been proven over the last couple months. If our networks can't handle the traffic and our networks can't handle what we're doing, nothing works. >> You know, you and I could do a podcast show called "No Latency"... >> (mumbles) so it'll be good. >> Zeus, thanks for coming on. I appreciate taking the time. >> No problem, John. >> Stay safe. And I want to follow up with you and get a check in further down the road, in a couple days or maybe next week, if you can. >> Yeah, looking forward to it. >> Thanks a lot. Okay, I'm John Furrier here in Palo Alto Studios doing the remote interviews, getting the quick stories that matter, help you out, and (mumbles) great guest there. Check out ZK Research, a great friend of theCUBE, cutting edge, knows the networking. This is an important area. The network, the users' experience is critical. Thanks for coming and watching today. I'm John Furrier. Thanks for watching. (lighthearted music)

Published Date : Mar 31 2020

SUMMARY :

this is a CUBE Conversation. for the first time, to at scale network problems, couple months and we're probably, maybe half way kind of the stuff that we've been kind of covering And so I think to your point when you started this, or so to speak, something you can't control. And so that's been the big challenge And I know that the first day that the shelter in place You've got the fiber seems to be doing well, And I think there's plenty of bandwidth out there. And I just want to illustrate and have you double down and applications like that to let us communicate, for the day after, you know, Thanksgiving. You know, the big surge, but that's a term to describe And I think we're finally going to see that transition, I think that's a term that's been coined to Facebook. the right information to do their jobs, And, first of all, we all connect to your great CUBE alumni. and I think it's good content for people, you know, And that's good for the whole industry, It's the current situation now. the bottlenecks are, because I think having everybody work You know, you and I could do a podcast show called I appreciate taking the time. and get a check in further down the road, getting the quick stories that matter, help you out,

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(bright upbeat music) >> Hello and welcome to the Palo Alto Studios, theCube. I'm John Furrier, we here for a special Cube Conversation and special report, big news from VMware to discuss the launch of the availability of vSphere 7. I'm here with Krish Prasad SVP and General Manager of the vSphere Business and Cloud Platform Business Unit. And Paul Turner, VP of vSphere Product Management. Guys, thanks for coming in and talking about the big news. >> Thank you for having us. >> You guys announced some interesting things back in March around containers, Kubernetes and vSphere. Krish, tell us about the hard news what's being announced? >> Today we are announcing the general availability of vSphere 7. John, it's by far the biggest release that we have done in the last 10 years. We premiered it as project Pacific few months ago. With this release, we are putting Kubernetes native support into the vSphere platform. What that allows us to do is give customers the ability to run both modern applications based on Kubernetes and containers, as well as traditional VM based applications on the same platform. And it also allows the IT departments to provide their developers, cloud operating model using the VMware cloud foundation that is powered by this release. This is a key part of our (murmurs) portfolio solutions and products that we announced this year. And it is targeted fully at the developers of modern applications. >> And the specific news is vSphere.. >> Seven is generally available. >> Generally a vSphere 7? >> Yes. >> So let's on the trend line here, the relevance is what? What's the big trend line, that this is riding obviously we saw the announcements at VMware last year, and throughout the year, there's a lot of buzz. Pat Gelsinger says, "There's a big wave here with Kubernetes." What does this announcement mean for you guys with the marketplace trend? >> Yes what Kubernetes is really about is people trying to have an agile operation, they're trying to modernize the IT applications. And the best way to do that, is build off your current platform, expand it and make it a an innovative, an Agile Platform for you to run Kubernetes applications and VM applications together. And not just that customers are also looking at being able to manage a hybrid cloud environment, both on-prem and public cloud together. So they want to be able to evolve and modernize their application stack, but modernize their infrastructure stack, which means hybrid cloud operations with innovative applications Kubernetes or container based applications and VMs. >> What's exciting about this trend, Krish, we were talking about this at VMworld last year, we had many conversations around cloud native, but you're seeing cloud native becoming the operating model for modern business. I mean, this is really the move to the cloud. If you look at the successful enterprises, leaving the suppliers, the on premises piece, if not moved to the cloud native marketplace technologies, the on-premise isn't effective. So it's not so much on-premises going away, we know it's not, but it's turning into cloud native. This is the move to the cloud generally, this is a big wave. >> Yeah, absolutely. I mean, John, if you think about it on-premise, we have, significant market share, we are by far the leader in the market. And so what we are trying to do with this, is to allow customers to use the current platform they are using, but bring their modern application development on top of the same platform. Today, customers tend to set up stacks, which are different, so you have a Kubernetes stack, you have stack for the traditional applications, you have operators and administrators who are specialized in Kubernetes on one side, and you have the traditional VM operators on the other side. With this move, what we are saying is that you can be on the same common platform, you can have the same administrators who are used to administering the environment that you already had, and at the same time, offer the developers what they like, which is Kubernetes dial-tone, that they can come and deploy their applications on the same platform that you use for traditional applications. >> Yeah, Paul, Pat said Kubernetes can be the dial-tone of the internet. Most millennials might even know what dial-tone is. But what he meant is that's the key fabric, that's going to orchestrate. And we've heard over the years skill gap, skill gap, not a lot of skills out there. But when you look at the reality of skills gap, it's really about skills gaps and shortages, not enough people, most CIOs and chief information security officers, that we talk to, say, I don't want to fork my development teams, I don't want to have three separate teams, I don't have to, I want to have automation, I want an operating model that's not going to be fragmented. This kind of speaks to this whole idea of, interoperability and multi cloud. This seems to be the next big way behind hybrid. >> I think it is the next big wave, the thing that customers are looking for is a cloud operating model. They like the ability for developers to be able to invoke new services on demand in a very agile way. And we want to bring that cloud operating model to on-prem, to Google Cloud, to Amazon cloud to Microsoft Cloud to any of our VCPP partners. You get the same cloud operating experience. And it's all driven by a Kubernetes based dial-tone that's effective and available within this platform. So by bringing a single infrastructure platform that can run in this hybrid manner, and give you the cloud operating agility the developers are looking for, that's what's key in version seven. >> Does Pat Gelsinger mean when he says dial-tone of the internet Kubernetes. Does he mean always on? or what does he mean specifically? Just that it's always available? what's the meaning behind that phrase? >> The first thing he means is that developers can come to the infrastructure, which is, The VMware Cloud Foundation, and be able to work with a set of API's that are Kubernetes API's. So developers understand that, they are looking for that. They understand that dial-tone, right? And you come to our VMware cloud foundation that runs across all these clouds, you get the same API set that you can use to deploy that application. >> Okay, so let's get into the value here of vSphere 7, how does VMware and vSphere 7 specifically help customers? Isn't just bolting on Kubernetes to vSphere, some will say is that's simple or (murmurs) you're running product management no, it's not that easy. Some people say, "He is bolting Kubernetes on vSphere." >> it's not that easy. So one of the things, if anybody has actually tried deploying Kubernetes, first, it's highly complicated. And so definitely one of the things that we're bringing is you call it a bolt on, but it's certainly not like that we are making it incredibly simple. You talked about IT operational shortages, customers want to be able to deploy Kubernetes environments in a very simple way. The easiest way that you can do that is take your existing environment that route 90% of IT, and just turn on the Kubernetes dial-tone, and it is as simple as that. Now, it's much more than that, in version seven, as well, we're bringing in a couple things that are very important. You also have to be able to manage at scale, just like you would in the cloud, you want to be able to have infrastructure, almost self manage and upgrade and lifecycle manage itself. And so we're bringing in a new way of managing infrastructure so that you can manage just large scale environments, both on-premise and public cloud environments at scale. And then associated with that as well is you must make it secure. So there's a lot of enhancements we're building into the platform around what we call intrinsic security, which is how can we actually build in a truly a trusted platform for your developers and IT. >> I was just going to touch on your point about this, the shortage of IT staff, and how we are addressing that here. The way we are addressing that, is that the IT administrators that are used to administering vSphere can continue to administer this enhanced platform with Kubernetes, the same way they administered the older releases, so they don't have to learn anything new. They are just working the same way. We are not changing any tools, process, technologies. >> So same as it was before? >> Same as before. >> More capability. >> More capability. And developers can come in and they see new capabilities around Kubernetes. So it's a best of both worlds. >> And what was the pain point that you guys are solving? Obviously, the ease of use is critical, obviously, operationally, I get that. As you look at the cloud native developer cycles, infrastructure as code means, as app developers, on the other side, taking advantage of it. What's the real pain point that you guys are solving with vSphere 7. >> So I think it's multiple factors. So first is we've talked about agility a few times, there is DevOps is a real trend inside an IT organizations. They need to be able to build and deliver applications much quicker, they need to be able to respond to the business. And to do that, what they are doing is they need infrastructure that is on demand. So what we're really doing in the core Kubernetes kind of enablement, is allowing that on demand fulfillment of infrastructure, so you get that agility that you need. But it's not just tied to modern applications. It's also all of your existing business applications and your monitoring applications on one platform, which means that you've got a very simple and low cost way of managing large scale IT infrastructure. So that's a huge piece as well. And then I do want to emphasize a couple of other things. We're also bringing in new capabilities for AI and ML applications for SAP HANA databases, where we can actually scale to some of the largest business applications out there. And you have all of the capabilities like the GPU awareness and FPGA awareness that we built into the platform, so that you can truly run this as the fastest accelerated platform for your most extreme applications. So you've got the ability to run those applications, as well as your Kubernetes and Container based application. >> That's the accelerated application innovation piece of the announcement right? >> That's right, yeah. It's quite powerful that we've actually brought in, basically new hardware awareness into the product and expose that to your developers, whether that's through containers or through VMs. >> Krish, I want to get your thoughts on the ecosystem and then the community but I want to just dig into one feature you mentioned. I get the lifestyle improvement, life lifecycle improvement, I get the application acceleration innovation, but the intrinsic security is interesting. Could you take a minute, explain what that is? >> Yeah, so there's a few different aspects. One is looking at how can we actually provide a trusted environment. And that means that you need to have a way that the key management that even your administrator is not able to get keys to the kingdom, as we would call it. You want to have a controlled environment that, some of the worst security challenges inside in some of the companies has been your internal IT staff. So you've got to have a way that you can run a trusted environment independent. We've got vSphere Trust Authority that we released in version seven, that actually gives you a secure environment for actually managing your keys to the kingdom effectively your certificates. So you've got this, continuous runtime. Now, not only that, we've actually gone and taken our carbon black features, and we're actually building in full support for carbon black into the platform. So that you've got native security of even your application ecosystem. >> Yeah, that's been coming up a lot conversations, the carbon black and the security piece. Krish obviously vSphere everywhere having that operating model makes a lot of sense, but you have a lot of touch points, you got cloud, hyper scalars got the edge, you got partners. >> We have that dominant market share on private cloud. We are on Amazon, as you will know, Azure, Google, IBM Cloud, Oracle Cloud. So all the major clouds, there is a vSphere stack running. So it allows customers if you think about it, it allows customers to have the same operating model, irrespective of where their workload is residing. They can set policies, components, security, they set it once, it applies to all their environments across this hybrid cloud, and it's all supported by our VMware Cloud Foundation, which is powered by vSphere 7. >> Yeah, I think having that, the cloud as API based having connection points and having that reliable easy to use is critical operating model. Alright guys, so let's summarize the announcement. What do you guys their takeaway from this vSphere 7, what is the bottom line? What's it really mean? (Paul laughs) >> I think what we're, if we look at it for developers, we are democratizing Kubernetes. We already are in 90% of IT environments out there are running vSphere. We are bringing to every one of those vSphere environments and all of the virtual infrastructure administrators, they can now manage Kubernetes environments, you can you can manage it by simply upgrading your environment. That's a really nice position rather than having independent kind of environments you need to manage. So I think that is one of the key things that's in here. The other thing though, I don't think any other platform out there, other than vSphere that can run in your data center in Google's, in Amazon's, in Microsoft's, in thousands of VCPP partners. You have one hybrid platform that you can run with. And that's got operational benefits, that's got efficiency benefits, that's got agility benefits. >> Great. >> Yeah, I would just add to that and say that, look, we want to meet customers, where they are in their journey. And we want to enable them to make business decisions without technology getting in the way. And I think the announcement that we made today, with vSphere 7, is going to help them accelerate their digital transformation journey, without making trade offs on people, process and technology. And there is more to come. Look, we are laser focused on making our platform the best in the industry, for running all kinds of applications and the best platform for a hybrid and multi cloud. And so you will see more capabilities coming in the future. Stay tuned. >> Well, one final question on this news announcement, which is awesome, vSphere, core product for you guys, if I'm the customer, tell me why it's going to be important five years from now? >> Because of what I just said, it is the only platform that is going to be running across all the public clouds, which will allow you to have an operational model that is consistent across the cloud. So think about it. If you go to Amazon native, and then you have a workload in Azure, you're going to have different tools, different processes, different people trained to work with those clouds. But when you come to VMware and you use our Cloud Foundation, you have one operating model across all these environments, and that's going to be game changing. >> Great stuff, great stuff. Thanks for unpacking that for us. Congratulations on the announcement. >> Thank you. >> vSphere 7, news special report here, inside theCube cCnversation, I'm John Furrier. Thanks for watching. (upbeat music) >> Hey welcome back everybody, Jeff Frick here with theCube. We are having a very special Cube Conversation and kind of the the ongoing unveil, if you will of the new VMware vSphere 7.0 we're going to get a little bit more of a technical deep dive here today we're excited to have longtime Cube alumni, Kit Colbert here, is the VP and CTO of Cloud Platform at VMware. Kit, great to see you. And, and new to theCube, Jared Rosoff. He's a Senior Director of Product Management VMware, and I'm guessing had a whole lot to do with this build. So Jared, first off, congratulations for birthing this new release. And great to have you on board. >> Feels pretty good, great to be here. >> All right, so let's just jump into it. From kind of a technical aspect, what is so different about vSphere 7? >> Yeah, great. So vSphere 7, bakes Kubernetes right into the virtualization platform. And so this means that as a developer, I can now use Kubernetes to actually provision and control workloads inside of my vSphere environment. And it means as an IT admin, I'm actually able to deliver Kubernetes and containers to my developers really easily right on top of the platform I already run. >> So I think we had kind of a sneaking suspicion that might be coming with the acquisition of the FTO team. So really exciting news. And I think Kit you tease it out quite a bit at VMware last year about really enabling customers to deploy workloads across environments, regardless of whether that's on-prem, public cloud, this public cloud, that public cloud. So this really is the realization of that vision. >> It is, yeah. So, we talked at VMworld about project Pacific, this technology preview, and as Jared mentioned, what that was, is how do we take Kubernetes and really build it into vSphere. As you know, we had Hybrid Cloud Vision for quite a while now. How do we proliferate vSphere to as many different locations as possible. Now part of the broader VMware Cloud Foundation portfolio. And as we've gotten more and more of these instances in the cloud on-premises, at the edge, with service providers, there's a secondary question, how do we actually evolve that platform? So it can support not just the existing workloads, but also modern workloads as well. >> All right. So I think you brought some pictures for us a little demo. So why (murmurs) and let's see what it looks like. You guys can keep the demo? >> Narrator: So we're going to start off looking at a developer actually working with the new VMware Cloud Foundation for and vSphere 7. So what you're seeing here is a developer is actually using Kubernetes to deploy Kubernetes. The selfie in watermelon, (all laughing) So the developer uses this Kubernetes declarative syntax where they can describe a whole Kubernetes cluster. And the whole developer experience now is driven by Kubernetes. They can use the coop control tool and all of the ecosystem of Kubernetes API's and tool chains to provision workloads right into vSphere. And so, that's not just provisioning workloads, though. This is also key to the developer being able to explore the things they've already deployed, so go look at, hey, what's the IP address that got allocated to that? Or what's the CPU load on this workload I just deployed. On top of Kubernetes, we've integrated a Container Registry into vSphere. So here we see a developer pushing and pulling container images. And one of the amazing things about this is, from an infrastructure is code standpoint. Now, the developers infrastructure as well as their software is all unified in source control. I can check in, not just my code, but also the description of the Kubernetes environment and storage and networking and all the things that are required to run that app. So now we're looking at sort of a side by side view, where on the right hand side is the developer continuing to deploy some pieces of their application and on the left hand side, we see vCenter. And what's key here is that as the developer deploys new things through Kubernetes, those are showing up right inside of the vCenter console. And so the developer and IT are seeing exactly the same things, the same names, and so this means what a developer calls their IT department and says, "Hey, I got a problem with my database," we don't spend the next hour trying to figure out which VM they're talking about. They got the same name, they see the same information. So what we're going to do is that, we're going to push the the developer screen aside and start digging into the vSphere experience. And what you'll see here is that vCenter is the vCenter you've already known and love, but what's different is that now it's much more application focused. So here we see a new screen inside of vCenter vSphere namespaces. And so these vSphere namespaces represent whole logical applications, like the whole distributed system now as a single object inside of vCenter. And when I click into one of these apps, this is a managed object inside of vSphere. I can click on permissions, and I can decide which developers have the permission to deploy or read the configuration of one of these namespaces. I can hook this into my active directory infrastructure, so I can use the same, corporate credentials to access the system, I tap into all my existing storage. So, this platform works with all of the existing vSphere storage providers. I can use storage policy based management to provide storage for Kubernetes. And it's hooked in with things like DRS, right? So I can define quotas and limits for CPU and memory, and all that's going to be enforced by DRS inside the cluster. And again, as an admin, I'm just using vSphere, but to the developer, they're getting a whole Kubernetes experience out of this platform. Now, vSphere also now sucks in all this information from the Kubernetes environment. So besides, seeing the VMs and things that developers have deployed, I can see all of the desired state specifications, all the different Kubernetes objects that the developers have created, the compute network and storage objects, they're all integrated right inside the vCenter console. And so once again, from a diagnostics and troubleshooting perspective, this data is invaluable, often saves hours, just to try to figure out what we're even talking about more trying to resolve an issue. So, as you can see, this is all baked right into vCenter. The vCenter experience isn't transformed a lot, we get a lot of VI admins who look at this and say, "Where's the Kubernetes?" And they're surprised. They're like, they've been managing Kubernetes all this time, it just looks, it looks like the vSphere experience they've already got. But all those Kubernetes objects, the pods and containers, Kubernetes clusters, load balancer stores, they're all represented right there natively in the vCenter UI. And so we're able to take all of that and make it work for your existing VI admins. >> Well, it's pretty wild. It really builds off the vision that again, I think you kind of outlined Kit teased out at VMworld, which was, the IT still sees vSphere, which is what they want to see, what they're used to seeing, but (murmurs) see Kubernetes and really bringing those together in a unified environment. So that, depending on what your job is and what you're working on, that's what you're going to see in this kind of unified environment. >> Yeah, as the demo showed, (clears throat) it is still vSphere at the center, but now there's two different experiences that you can have interacting with vSphere, Kubernetes base one, which is of course great for developers and DevOps type folks, as well as the traditional vSphere interface API's, which is great for VI admins and IT operations. >> And then it really is interesting too, you tease that a lot. That was a good little preview, people knew they're watching. But you talked about really cloud journey and kind of this bifurcation of kind of classical school apps that are that are running in their classic VMs, and then kind of the modern, kind of cloud native applications built on Kubernetes. And you outlined a really interesting thing that people often talk about the two ends of the spectrum, and getting from one to the other, but not really about kind of the messy middle, if you will, and this is really enabling people to pick where along that spectrum, they can move their workloads or move their apps. >> Yeah, I think we think a lot about it like that, we talk to customers, and all of them have very clear visions on where they want to go, their future state architecture. And that involves embracing cloud and involves modernizing applications. And you know, as you mentioned, it's challenging for them. Because I think what a lot of customers see is this kind of these two extremes either you're here where you are, kind of the old current world, and you got the bright Nirvana future on the far end there. And they believe that the only way to get there is to kind of make a leap from one side to the other, they have to kind of change everything out from underneath you. And that's obviously very expensive, very time consuming, and very error prone as well. There's a lot of things that can go wrong there. And so I think what we're doing differently at VMware is really to your point as you call it, the messy middle, I would say it's more like, how do we offer stepping stones along that journey? Rather than making this one giant leap we had to invest all this time and resources? How can we enable people to make smaller incremental steps, each of which have a lot of business value, but don't have a huge amount of cost? >> And it's really enabling kind of this next gen application, where there's a lot of things that are different about it. But one of the fundamental things is where now the application defines the resources that it needs to operate, versus the resources defining kind of the capabilities what the application can do. And that's where everybody is moving as quickly as makes sense. As you said, not all applications need to make that move, but most of them should, and most of them are, and most of them are at least making that journey. Do you see that? >> Yeah, definitely. I mean, I think that, certainly this is one of the big evolutions we're making in vSphere from, looking historically at how we managed infrastructure, one of the things we enable in vSphere 7, is how we manage applications. So a lot of the things you would do in infrastructure management of setting up security rules or encryption settings, or, your resource allocation, you would do this in terms of your physical and virtual infrastructure, you talk about it in terms of, this VM is going to be encrypted, or this VM is going to have this firewall rule. And what we do in vSphere 7 is elevate all of that to application centric management. So you actually look at an application and say, I want this application to be constrained to this much CPU. Or I want this application to have these security rules on it. And so that shifts the focus of management really up to the application level. >> And like, I can even zoom back a little bit there and say, if you look back, one thing we did was something like vSAN before that people had to put policies on a LAN an actual storage LAN, and a storage array. And then by virtue of a workload being placed on that array, inherited certain policies. And so, vSAN will turn that around allows you to put the policy on the VM. But what Jared is talking about now is that for a modern workload, a modern workloads is not a single VM, it's a collection of different things. You got some containers in there, some VMs, probably distributed, maybe even some on-prem, some on the cloud. And so how do you start managing that more holistically? And this notion of really having an application as a first class entity that you can now manage inside of vSphere is really powerful and very simplified one. >> And why this is important is because it's this application centric point of view, which enables the digital transformation that people are talking about all the time. That's a nice big word, but when the rubber hits the road is how do you execute and deliver applications. And more importantly, how do you continue to evolve them and change them, based on on either customer demands or competitive demands, or just changes in the marketplace. >> Yeah when you look at something like a modern app that maybe has 100 VMs that are part of it, and you take something like compliance. So today, if I want to check if this app is compliant, I got to go look at every individual VM and make sure it's locked down hardened and secured the right way. But now instead, what I can do is I can just look at that one application object inside of vCenter, set the right security settings on that and I can be assured that all the different objects inside of it are going to inherit that stuff. So it really simplifies that. It also makes it so that that admin can handle much larger applications. If you think about vCenter today, you might log in and see 1000 VMs in your inventory. When you log in with vSphere 7, what you see is few dozen applications. So a single admin can manage much larger pool of infrastructure, many more applications than they could before. Because we automate so much of that operation. >> And it's not just the scale part, which is obviously really important, but it's also the rate of change. And this notion of how do we enable developers to get what they want to get done, done, i.e. building applications, while at the same time enabling the IT operations teams to put the right sort of guardrails in place around compliance and security performance concerns, these sorts of elements. And so being by being able to have the IT operations team really manage that logical application at that more abstract level, and then have the developer be able to push in new containers or new VMs or whatever they need inside of that abstraction. It actually allows those two teams to work actually together and work together better. They're not stepping over each other. But in fact, now they can both get what they need to get done, done, and do so as quickly as possible but while also being safe, and in compliance, and so forth. >> So there's a lot more to this, this is a very significant release, right? Again, a lot of foreshadowing, if you go out and read the tea leaves, it's a pretty significant kind of re-architecture of many, many parts of vSphere. So beyond the Kubernetes, kind of what are some of the other things that are coming out in this very significant release? >> Yeah, that's a great question, because we tend to talk a lot about Kubernetes, what was Project Pacific, but it's now just part of vSphere. And certainly, that is a very large aspect of it. But to your point, vSphere 7 is a massive release with all sorts of other features. And so there is a demo here, let's pull up some slides. And we're ready to take a look at what's there. So, outside of Kubernetes, there's kind of three main categories that we think about when we look at vSphere 7. So the first first one is simplified Lifecycle Management. And then really focused on security as a second one, and then applications as well, but both including, the cloud native apps that could fit in the Kubernetes bucket as well as others. And so we go on the first one, the first column there, there's a ton of stuff that we're doing, around simplifying life cycles. So let's go to the next slide here where we can dive in a little bit more to the specifics. So we have this new technology vSphere Lifecycle Management, vLCM. And the idea here is how do we dramatically simplify upgrades, lifecycle management of the ESX clusters and ESX hosts? How do we make them more declarative, with a single image, you can now specify for an entire cluster. We find that a lot of our vSphere admins, especially at larger scales, have a really tough time doing this. There's a lot of ins and outs today, it's somewhat tricky to do. And so we want to make it really, really simple and really easy to automate as well. >> So if you're doing Kubernetes on Kubernetes, I suppose you're going to have automation on automation, because upgrading to the sevens is probably not an inconsequential task. >> And yeah, and going forward and allowing you as we start moving to deliver a lot of this great VCR functionality at a more rapid clip. How do we enable our customers to take advantage of all those great things we're putting out there as well. >> Next big thing you talk about is security. >> Yep >> We just got back from RSA. Thank goodness, we got that show in before all the badness started. But everyone always talks about security is got to be baked in from the bottom to the top. Talk about kind of the the changes in the security. >> So I've done a lot of things around security, things around identity federation, things around simplifying certificate management, dramatic simplifications they're across the board. What I want to focus on here, on the next slide is actually what we call vSphere Trust Authority. And so with that one, what we're looking at here is how do we reduce the potential attack surfaces, and really ensure there's a trusted computing base? When we talk to customers, what we find is that they're nervous about a lot of different threats, including even internal ones, right? How do they know all the folks that work for them can be fully trusted. And obviously, if you're hiring someone, you somewhat trust them. How do you implement the concept of least privilege. >> Jeff: Or zero trust (murmurs) >> Exactly. So they idea with trust authority that we can specify a small number of physical ESX hosts that you can really lock down ensure a fully secure, those can be managed by a special vCenter Server, which is in turn very locked down, only a few people have access to it. And then those hosts and that vCenter can then manage other hosts that are untrusted and can use attestation to actually prove that, okay, this untrusted host haven't been modified, we know they're okay, so they're okay to actually run workloads or they're okay to put data on and that sort of thing. So it's this kind of like building block approach to ensure that businesses can have a very small trust base off of which they can build to include their entire vSphere environment. >> And then the third kind of leg of the stool is, just better leveraging, kind of a more complex asset ecosystem, if you will, with things like FPGAs and GPUs, and kind of all of the various components that power these different applications which now the application can draw the appropriate resources as needed. So you've done a lot of work there as well. >> Yeah, there's a ton of innovation happening in the hardware space, as you mentioned, all sorts of accelerators coming out. We all know about GPUs, and obviously what they can do for machine learning and AI type use cases, not to mention 3D rendering. But FPGAs, and all sorts of other things coming down the pike as well there. And so what we found is that as customers try to roll these out, they have a lot of the same problems that we saw in the very early days of virtualization, i.e. silos of specialized hardware that different teams were using. And what you find is, all the things we found before you find very low utilization rates, inability to automate that, inability to manage that well, putting security and compliance and so forth. And so this is really the reality that we see in most customers and it's funny because, and sometimes you think, "Wow, shouldn't we be past this?" As an industry should we have solved this already, we did this with virtualization. But as it turns out, the virtualization we did was for compute and then storage network. But now we really need to virtualize all these accelerators. And so that's where this bit fusion technology that we're including now with vSphere, really comes to the forefront. So if you see in the current slide, we're showing here, the challenges that just these separate pools of infrastructure, how do you manage all that? And so if the we go to the next slide, what we see is that, with that fusion, you can do the same thing that we saw with compute virtualization, you can now pool all these different silos infrastructure together. So they become one big pool of GPUs of infrastructure that anyone in an organization can use. We can, have multiple people sharing a GPU, we can do it very dynamically. And the great part of it is that it's really easy for these folks to use. They don't even need to think about it, in fact, integrates seamlessly with their existing workflows. >> So it's free, it's pretty cheap, because the classifications of the assets now are much, much larger, much varied and much more workload specific right. That's really the opportunity slash challenge there. >> They are a lot more diverse And so like, a couple other things just, I don't have a slide on it, but just things we're doing to our base capabilities, things around DRS and vMotion. Really massive evolutions there as well to support a lot of these bigger workloads, right. So you look at some of the massive SAP HANA or Oracle databases, and how do we ensure that vMotion can scale to handle those, without impacting their performance or anything else there? Making DRS smarter about how it does load balancing, and so forth. So a lot of the stuff not just kind of brand new, cool new accelerator stuff, but it's also how do we ensure the core as people have already been running for many years, we continue to keep up with the innovation and scale there as well. >> All right. So Jared I give you the last word. You've been working on this for a while. There's a whole bunch of admins that have to sit and punch keys. What do you tell them? What should they be excited about? What are you excited for them in this new release? >> I think what I'm excited about is how IT can really be an enabler of the transformation of modern apps. I think today, you look at all of these organizations, and what ends up happening is, the app team ends up sort of building their own infrastructure on top of IT infrastructure. And so, now, I think we can shift that story around. I think that there's an interesting conversation that a lot of IT departments and app dev teams are going to be having over the next couple of years about how do we really offload some of these infrastructure tasks from the dev team? Make you more productive, give you better performance, availability, disaster recovery and these kinds of capabilities. >> Awesome. Well, Jared, congratulation and Kit both of you for getting the release out. I'm sure it was a heavy lift. And it's always good to get it out in the world and let people play with it. And thanks for for sharing a little bit more of a technical deep dive into this ton more resources for people that didn't want to go down into the weeds. So thanks for stopping by. >> Thank you. >> Thank you. >> Alright, he's Jared, he's Kit, I'm Jeff. You're watching theCube. We're in the Palo Alto Studios. Thanks for watching, we'll see you next time. (upbeat music) >> Hi, and welcome to a special Cube Conversation. I'm Stu Miniman, and we're digging into VMware vSphere 7 announcement. We've had conversations with some of the executives some of the technical people, but we know that there's no better way to really understand the technology than to talk to some of the practitioners that are using it. So really happy to have joined me on the program. I have Philip Buckley-Mellor, who is an infrastructure designer with British Telecom joining me digitally from across the pond. Phil, thanks so much for joining us. >> Nice too. >> Alright, so Phil, let's start of course, British Telecom, I think most people know, you know what BT is and it's, really sprawling company. Tell us a little bit about, your group, your role and what's your mandate. >> Okay, so, my group is called service platforms. It's the bit of BT that services all of our multi millions of our customers. So we have broadband, we have TV, we have mobile, we have DNS and email systems. And it's all about our customers. It's not a B2B part of BT, you're with me? We specifically focus on those kind of multi million customers that we've got in those various services. And in particular, my group we do infrastructure. we really do from data center all the way up to really about boot time or so we'll just pass boot time, and the application developers look after that stage and above. >> Okay, great, we definitely going to want to dig in and talk about that, that boundary between the infrastructure teams and the application teams. But let's talk a little bit first, we're talking about VMware. So, how long has your organization been doing VMware and tell us, what you see with the announcement that VMware is making for vSphere 7? >> Sure, well, I mean, we've had really great relationship with VMware for about 12, 13 years, something like that. And it's a absolutely key part of our infrastructure. It's written throughout BT, really, in every part of our operations, design, development, and the whole ethos of the company is based around a lot of VMware products. And so one of the challenges that we've got right now is application architectures are changing quite significantly at the moment, And as you know, in particular with serverless, and with containers and a whole bunch of other things like that. We're very comfortable with our ability to manage VMs and have been for a while. We currently use extensively we use vSphere NSXT, VROPs, login site, network insight and a whole bunch of other VMware constellation applications. And our operations teams know how to use that they know how to optimize, they know how to pass the plan, and (murmurs). So that's great. And that's been like that for half a decade at least, we've been really, really confident with our ability to deal with VMware environments. And along came containers and like, say, multi cloud as well. And what we were struggling with was the inability to have a single pane of glass, really on all of that, and to use the same people and the same processes to manage a different kind of technology. So we, we've been working pretty closely with VMware on a number of different containerization products. For several years now, I've worked really closely with the vSphere integrated containers, guys in particular, and now with the Pacific guys, with really the ideal that when we bring in version seven and the containerization aspects of version seven, we'll be in a position to have that single pane of glass to allow our operations team to really barely differentiate between what's a VM and what's a container. That's really the Holy Grail. So we'll be able to allow our developers to develop, our operations team to deploy and to operate, and our designers to see the same infrastructure, whether that's on-premises, cloud or off-premises, and be able to manage the whole piece in that respect. >> Okay, so Phil, really interesting things you walk through here, you've been using containers in a virtualized environment for a number of years, want to understand and the organizational piece just a little bit, because it sounds great, I manage all the environment, but, containers are a little bit different than VMs. if I think back, from an application standpoint, it was, let's stick it in a VM, I don't need to change it. And once I spin up a VM, often that's going to sit there for, months, if not years, as opposed to, I think about a containerization environment. It's, I really want to pool of resources, I'm going to create and destroy things all the time. So, bring us inside that organizational piece. How much will there needs to be interaction and more interaction or change in policies between your infrastructure team and your app dev team? >> Well, yes, me absolutely right, that's the nature and the timescales that we're talking about between VMs and containers is wildly different. As you say, we probably almost certainly have Vms in place now that were in place in 2018 certainly I imagine, and haven't really been touched. Whereas as you say, VMs and a lot of people talk about spinning them all up all the time. There are parts of architecture that require that, in particular, the very client facing bursty stuff, does require spinning up and spinning down pretty quickly. But some of our some of our other containers do sit around for weeks, if not months, really does depend on the development cycle aspects of that, but the heartbeat that we've really had was just visualizing it. And there are a number of different products out there that allow you to see the behavior of your containers and understand the resource requirements that they are having at any given moment. Allies troubleshoot and seven. But they need any problems, the new things that we we will have to get used to. And also it seems that there's an awful lot of competing products, quite a Venn diagram of in terms of functionality and user abilities to do that. So again coming back to being able to manage through vSphere. And to be able to have a list of VMs on alongside is a list of containers and to be able to use policies to define how they behave in terms of their networking, to be able to essentially put our deployments on rails by using in particular tag based policies, means that we can take the onus of security, we can take the onus of performance management and capacity management away from the developers who don't really have a lot of time, and they can just get on with their job, which is to develop new functionality, and help our customers. So that means then we have to be really responsible about defining those policies, and making sure that they're adhered to. But again, we know how to do that with the VMs through vSphere. So the fact that we can actually apply that straight away, just with slightly different compute unit, is really what we're talking about here is ideal, and then to be able to extend that into multiple clouds as well, because we do use multiple clouds where (murmurs) and as your customers, and we're between them is an opportunity that we can't do anything other than be excited about (murmurs) >> Yeah, Phil, I really like how you described really the changing roles that are happening there in your organization need to understand, right? There's things that developers care about the they want to move fast, they want to be able to build new things and there's things that they shouldn't have to worry about. And, you know, we talked about some of the new world and it's like, oh, can the platform underneath this take care of it? Well, there's some things platforms take care of, there's some things that the software or your team is going to need to understand. So maybe if you could dig in a little bit, some of those, what are the drivers from your application portfolio? What is the business asking of your organization that's driving this change? And being one of those tail winds pushing you towards, Kubernetes and the vSphere 7 technologies? >> Well, it all comes down to the customers, right? Our customers want new functionality. They want new integrations, they want new content, they want better stability and better performance and our ability to extend or contracting capacity as needed as well. So there will be ultimate challenges that we want to give our customers the best possible experience of our products and services. So we have to have address that really from a development perspective, it's our developers have the responsibility to, design and deploy those. So, in infrastructure, we have to act as a firm, foundation, really underneath all of that. That allows them to know that what they spend their time and develop and want to push out to our customers is something that can be trusted is performant. We understand where the capacity requirements are coming from in the short term, and in the long term for that, and he's secure as well, obviously, is a big aspect to it. And so really, we're just providing our developers with the best possible chance of giving our customers what will hopefully make them delighted. >> Great, Phil, you've mentioned a couple of times that you're using public clouds as well as, your VMware firm. Want to make sure I if you can explain a little bit a couple of things. Number one is, when it comes to your team, especially your infrastructure team, how much are they in involved with setting up some of the basic pieces or managing things like performance in the public cloud. And secondly, when you look at your applications, or some of your clouds, some of your applications hybrid going between the data center and the public cloud. And I haven't talked to too many customers that are doing applications that just live in any cloud and move things around. But you know, maybe if you could clarify those pieces as to, what cloud really means to your organization and your applications? >> Sure, well, I mean, tools. Cloud allows us to accelerate development, which is nice because it means we don't have to do on-premises capacity lifts for new pieces of functionality are so we can initially build in the cloud and test in the cloud. But very often, applications really make better sense, especially in the TV environment where people watch TV all the time. I mean, yes, there are peak hours and lighter hours of TV watching. Same goes for broadband really. But we generally were well more than an eight hour application profile. So what that allows us to do then is to have applications that are, well, it makes sense. We run them inside our organization where we have to run them in our organization for, data protection reasons or whatever, then we can do that as well. But where we say, for instance, we have a boxing match on. And we're going to be seeing an enormous spike in the amount of customers that want to sign up into our auto journey to allow them to view that and to gain access to that, well, why would you spend a lot of money on servers just for that level of additional capacity? So we do absolutely have hybrid applications, not sorry, hybrid blocks, we have blocks of sub applications, dozens of them really to support our platform. And what you would see is that if you were to look at our full application structure for one of the platforms, I mentioned, that some of the some of those application blocks have to run inside some can run outside and what we want to be able to do is to allow our operations team to define that, again, by policies to where they run, and to, have a system that allows us to transparently see where they're running, how they're running, and the implications of those decisions so that we can tune those maybe in the future as well. And that way, we best serve our customers. We got to get our customers yeah, what they need. >> All right, great, Phil, final question I have for you, you've been through a few iterations of looking at VMs containers, public cloud, what what advice would you give your peers with the announcement of vSphere 7 and how they can look at things today in 2020 versus what they might have looked at, say a year or two ago? >> Well, I'll be honest, I was a little bit surprised by vSphere 7. We knew that VMware will working on trying to make containers on the same level, both from a management deployment perspective as VMs. I mean, they're called VMware after all right? And we knew that they were looking at that. But I was surprised by just quite how quickly they've managed to almost completely reinvent the application, really. It's, you know, if you look at the whole Tansy stuff and the Mission Control stuff, I think a lot of people were blown away by just quite how happy VMware were to reinvent themselves from an application perspective, and to really leap forward. And this is, between version six and seven. I've been following these since version three, at least. And it's an absolutely revolutionary change in terms of the overall architecture. The aims to, to what they want to achieve with the application. And luckily, the nice thing is, is that if you're used to version six is not that big a deal, it's really not that big a deal to move forward at all, it's not such a big change to process and training and things like that. But my word, there's an awful lot of work underneath that, underneath the covers. And I'm really excited. And I think all the people in my position should really use take it as an opportunity to revisit what they can achieve with, in particular with vSphere, and with in combination with NSXT, it's quite hard to put into place unless you've seen the slides about it and unless you've seen the product, just how revolutionary the version seven is compared to previous versions, which have kind of evolved through a couple of years. So yeah, I think I'm really excited about it. And I know a lot of my peers or the companies that I speak with quite often are very excited about seven as well. So yeah, I'm really excited about though the whole base >> Well, Phil, thank you so much. Absolutely no doubt this is a huge move for VMware, the entire company and their ecosystem rallying around, help move to the next phase of where application developers and infrastructure need to go. Phil Buckley joining us from British Telecom. I'm Stu Miniman. Thank you so much for watching theCube. (upbeat music)

Published Date : Mar 26 2020

SUMMARY :

of the vSphere Business and Cloud Platform Business Unit. Kubernetes and vSphere. And it also allows the IT departments to provide So let's on the trend line here, And the best way to do that, This is the move to the cloud generally, this is a big wave. and at the same time, offer the developers what they like, This kind of speaks to this whole idea of, They like the ability for developers to be able to of the internet Kubernetes. and be able to work with a set of API's Okay, so let's get into the value here of vSphere 7, And so definitely one of the things that is that the IT administrators that are used So it's a best of both worlds. What's the real pain point that you guys are solving And to do that, what they are doing is and expose that to your developers, I get the application acceleration innovation, And that means that you need to have a way that the carbon black and the security piece. So all the major clouds, and having that reliable easy to use and all of the virtual infrastructure administrators, and the best platform for a hybrid and multi cloud. and that's going to be game changing. Congratulations on the announcement. vSphere 7, news special report here, and kind of the the ongoing unveil, if you will From kind of a technical aspect, of the platform I already run. And I think Kit you tease it out quite a bit So it can support not just the existing workloads, So I think you brought some pictures for us a little demo. and all the things that are required to run that app. It really builds off the vision that again, that you can have interacting with vSphere, but not really about kind of the messy middle, if you will, and you got the bright Nirvana future on the far end there. But one of the fundamental things is So a lot of the things you would do And so how do you start managing that more holistically? that people are talking about all the time. and I can be assured that all the different And it's not just the scale part, So beyond the Kubernetes, kind of what are some And the idea here is how do we dramatically simplify So if you're doing Kubernetes on Kubernetes, And yeah, and going forward and allowing you Next big thing you talk about Talk about kind of the the changes in the security. on the next slide is actually what that you can really lock down ensure a fully secure, and kind of all of the various components And so if the we go to the next slide, That's really the opportunity So a lot of the stuff not just kind of brand new, What are you excited for them in this new release? And so, now, I think we can shift that story around. And it's always good to get it out in the world We're in the Palo Alto Studios. So really happy to have joined me on the program. you know what BT is and it's, really sprawling company. and the application developers look after and tell us, what you see with the announcement and the same processes to manage a different I manage all the environment, So the fact that we can actually apply that straight away, and it's like, oh, can the platform underneath and in the long term for that, and he's secure as well, And I haven't talked to too many customers I mentioned, that some of the some of those application And I know a lot of my peers or the companies and infrastructure need to go.

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Arijit Mukherji, SignalFx | CUBEConversation, August 2019


 

(groovy music) >> From our studios in the heart of Silicon Valley, Palo Alto, California, this is a CUBE Conversation. >> Everyone, welcome to this special CUBE Conversation here in Palo Alto Studios for theCUBE. I'm John Furrier, host for theCUBE. We're here with special guest, Arijit Mukherji, who's the CTO of SignalFx, hot startup that's now growing very very fast in this cloud native world. Arijit, great to see you. Thanks for coming on. >> Great to see you too again, John. >> So cloud growth is changing the landscape of the enterprise. We're seeing it obviously, it's no real surprise, Cloud 1.0 has happened, public cloud. Cloud 2.0 as we're calling it is changing the game, where you're seeing enterprise cloud really the focus. We're seeing cloud native really move the needle. Kubernetes has kind of created that abstraction, kind of standard, defacto standard, if you will, people getting around. So you're seeing the game changing from how apps are built. >> Right. >> To security and everything in between. So a new set of services, web services at scale has certainly change the game. You guys are in the middle of this with monitoring and observability. And I want you to help us understand the core problem enterprises are having today because they know it's coming. They know it's here. They got investments out there. The cloud has changed the game for the enterprise, what's the problem? >> Yeah, so you're absolutely right, John. So everybody's moving to this sort of the new way of doing things, right. So monoliths are gone. Microservices are in, containers are in. And you're going to have to do that because we know if you don't do that, you're going to get lapped right, by the competition. And so the challenge right now is how do you make that successful? And the challenge there is these new environments are much much more complex as you mentioned. And the question is unless you understand how these systems behave, how will you be able to run them successfully? So the challenge as far as monitoring and observability is concerned is I think it's critical that it be there for it to be able to sort of do this cloud transformation successfully. But it's a far more complex and hard challenge than it used to be. >> We've seen the evolution. Yeah, we've been covering that for 10 years. It's the 10th year of theCUBE. We'll be celebrating that at VMworld this year. You've seen wave one, lift and shift, do some basic stuff, not a lot of heavy lifting. No tinkering with some of the tech in there. Monitoring is great. And then you've got rearchitect. Let's get some cloud native. Let's see some Kubernetes. And then the next path is this complete microservices. This is where everyone's really excited about. >> That's right. >> This is where the complexity is. So I got to ask you, that changes the notion of monitoring and observability. So given that this shift is happening, rearchitecting to full microservices, what is observability in that equation? >> Right, so there's a very interesting difference between I think, monitoring and observability that I think I would like to touch upon here. So you know, back in the days of the monolith, it was what we called classic monitoring. Monitoring is about looking at things, looking for things that you know might happen. So for example, if I know my server might fall down, I will run a probe to make sure that it's up or not, right? But when you move to this new world, I mean, have you, if you look at any cloud native environment with all the microservices and containers, for example Amazon's S3 has 120 different microservices powering it behind it. Now, if you were to go and ask an engineer like what is the map or how are the data flow happening in that environment? I guarantee you, no one person can probably do that well. So then, monitoring doesn't work because I don't even know what to look for. So what's important is I be able to gather telemetry, have the information available so that the unknowns, the kind of things that I'm not expecting because it's just too complex or just unanticipated. Like that data will allow us to figure out what went wrong. So observability is about gathering telemetry and information so that we can deal with that complexity, understand problems as they behave because the world is no longer simple anymore. >> So overall, observability is just monitoring in a dynamic environment, what you're saying. 'Cause monitoring used to be simple. You know it's going on. Static routes. >> That's right. >> Set policy, get some alarms. Network management, basic stuff. >> Exactly like Nagios checks and what not, yup. >> Now, you're saying there's unknowns happening, unexpected things going on around the services. What would that be just as an example? >> Yeah, so for example, again with microservices, why are we doing it? Because we want smaller teams to be able to innovate quicker, faster, right. So instead of my monolith, let's say I have whatever, SignalFx has 50 different microservices powering it. Now each of these teams, they are deploying software on their own because the whole idea of Cloud 2.0 is that we are able to move faster. So what that means is individual chunks of my overall service are adapting or changing over time or evolving. And so that's the complexity, like it's actually a changing landscape. Like my map does not stay the same on an ongoing basis. That is fundamentally a big challenge. The other challenge that I would mention too is that how ephemeral things are getting. So all these microservices that are themselves adapting, they're also being deployed in containers and by Kubernetes. Where these containers, they keep popping up and down all the time. Like even on infrastructure on which we are running it's extremely dynamic, right. Containers, Lambdas, sort of serverless is another great example of that. So it's a very shifting sands is what we're standing on, in some sense, right. >> And a lot of times, we cover a lot of real time. And you can't just throw in logs, you got to have that in there. This begs the question, okay, so I get the complexity. I'm a customer or I'm someone who wants to really go down this observability track with you. Why is it important? What's in it for me? >> So in the end, without it, how will you succeed? So it's almost like will a pilot with blinders on, will he be able to fly an aircraft? The answer is no. Similarly, I mean we may want to move to this modern awesome environment, which lets us move fast but unless you have visibility into it, unless you can find when problems are happening, unless you can, when those problems happen, be able to find the root cause and remediate them quickly, you're not really going to be successful. And so that's really why observability is important because it allows us to not only sort of run this well but it also allows us to understand the user experience because in the end, we are all service providers, we have users, right. And so understand what the user's experience is like. So that's important. Understand the key business metrics. If you look at a lot of the talk track that's been going around in the circuit around error budgets, and SLIs, and SLOs, which are sort of important things. The whole idea is that we want to measure and monitor what's important to the business, to the user. And that's kind of what observability allows us to get. >> You know gone are the days of a few application servers and a database. >> That's right. >> So on the why is it important, I got to follow up and say from an operations perspective, what is the new reality, okay? Because we know there's going to be a lot of databases out there, and a lot of different applications. You mentioned some of the containerization, dynamic microservices. But what's the impact and what's the importance to the operation side of the equation with observability? >> So what's happening now is again, back in the monolith days, the operators, the IT staff, who were running those infrastructure, they were the ones who would implement monitoring, right. But if you see the way now these environments are structured, these organizations are structured, it's the developers who are building tools. They are the ones who are also running them. And in order for an organization to be able to move fast, they need to give powerful tools to their developers to do their job. And because there is no one person who knows the right way of doing things. So it's really about sort of democratizing that capability. So you will need to give powerful observability tools to the developers, the operators, who are also the new operators, to sort of make with it what they will, in the sense that they are ones who best understand the meaning of the data that's being collected. Because it's all very specific to individual microservices. So that's really a powerful observability platform is one that allows you to easily collect a lot of information, allows you to analyze, visualize it, and sort of treat it in a way to sort of it helps you answer the questions you want to answer. >> So you're saying that okay, ops gets monitoring and observability. But a new persona, user is a developer. >> That is correct. >> And what do they care about? 'Cause they just want it to be abstracted away. They're not really probably wake up and say, "Hey, I can't wait to look at observability." So is it more of a use, so talk about the developer dynamic 'cause this is, that seems like a new trend. >> Yes, it totally is. So things are becoming less about black box testing, and more about sort of observability being an end-to-end process. So let me tell you what I mean. So back in the day, let's say, I implemented, I deployed a monolith. It was a Java server. There were standard ways to check them as a black box. I could run probes, et cetera, to run a health check end point and whatnot, life was great. But now, that's obviously not good enough. Because as I mentioned, because of interactions, because of complexity, a black box testing doesn't even work because like I said, the whole environment is very dynamic. So what the pattern now is that as I said, observability is an end-to-end process in the sense that developers care about observability when they're writing the software. It is not an afterthought anymore. So as I'm writing, as I'm developing software, I think about well, when this thing goes out into the wild, how will I monitor it? What are the things that I care about as a developer? Because I understand the system the best. And so you instrument, you build systems for observability is I think a big change that's happening. And once that happens, when you are the one person, who also is able to best read that data. >> So while they're developing, they get these benefits inherently right there on the spot. >> That is correct. >> This is kind of consistent with the live programming trend that's really popular in some languages. Rather than doing all the debugging, post event, coming back to it. >> That's right. >> So making it very efficient seems to be a use case. >> Yes, you are absolutely right. It's one of the things I'll actually talk about a lot actually is you know, observability, what is it for? Is it just for telling me when my production is not working well? The answer is no. Even when I'm developing, I may want to know well, did I have a performance degradation? How do I know that the code that I wrote is good? So I use again the same telemetry that I'm going to use later, even during the development process to make sure that the code that I wrote works well. We do the same thing during deployment. Again, I deploy a version or a canary or a few of them. Are they running well, right? So it is not just about what's happening in production, it's about end-to-end from development and deployment up to production. >> And that's what developers want. They want it in the moment, right when they're coding. >> That's right. >> Taken care of. >> It's instant gratification, like everybody else wants. >> And more efficiency. They know it's going to break, they know the consequences, they can deal with that. >> Yes. >> This is awesome, so the next question I have for you is how do you implement observability? >> That's a great question. So you can think of it as sort of in two ways. One is the means through which you get it. So you get observability through metrics, through logs, through traces, through probes, et cetera. That's one way. Another one is I think I alluded to a little bit earlier is what are your goals? Because everybody's goals are different, right? And if you think about in that sense, then the sort of the purpose of observability are a few. A, is it allowing your teams to move faster? So I spoke about some of the process just about earlier. Are they able to deploy code with confidence, faster? When problems happen, how quickly are we able to then triage them? So the whole incident review process. That's kind of important, observability better help me with that. The user experience is also something very important. As I mentioned, observability is going sort of more up the stack, so to speak. And so being able to understand what the user experience is, is very important. Similarly, understanding from the business point of view, what does the business care about? For example, when I had that outage, how much loss did I have? How many eyeballs did I miss on my side? So I think one way to think about it, you need to have good processes, good tools. At the same time, you need to be clear about what your goals are, and make sure that sort of whatever you're implementing, sort of furthers those to some extent. >> I'd like to play a little CUBE game here with you, and walk through the observability myths and reality. >> Sure. >> I'll say the myth, and you can tell me the reality. Myth number one, having observability reduces incidents. >> No, actually it might increase it. Let me put it that way, I'll tell you why. So it's almost like in a human, I may be measuring someone's temperature or pulse rate like every day. Does that make the person less or more prone to health problems? Chances are it's going to be the same. I might actually find things that I was not aware of, right. So in that sense, just having observability does not necessarily change anything about the process. But what it will do though is when a problem does happen, it I have this treasure trove of data, which I can then use to quickly isolate the problem. So what it does is it shrinks the outage time, which is in the end, what's very very important. So while it may not reduce your outages, it will definitely make them better from the end user point of view. >> Second myth, buying a tool means you have observability. Reality? >> No. Having a doctor doesn't mean I am healthy. In the sense that I think a tool is very important. It's a very very important step but the question is how well adopted is the tool? What kind of data am I sending to the tool? How are the users, my engineers, how well versed are they in using it, right? And so there's a lot of other stuff associated with it. So tool selection is very important but I think adoption and making it a success within the organization is also very very important. >> Okay, final myth, observability is free or cheap. >> I wish, so. >> Well you're a for-profit company. >> That's exactly right. No, I think, I really feel that observability is almost like a, it's an associated function. As I mentioned earlier, if I'm going to be successful flying this plane, I need commensurate amount of other services that sort of help me make that successful. So in a way, one way to think about it is it is it scales up as complex and as large as your environment gets and justifiably so. Because there's various other reasons too because in a way, adopting new technologies all the time. So tools are getting just more and more complicated. My requirements are getting more complicated. And then another thing I would add is the quality of my service like the level, the quality of service that I provide, the higher bar I want, I probably am spending more on observability. But it's a justified cost. So I think it's not a fixed cost obviously. It grows with your complexity and the kind of quality that you want to provide. >> Well, it's also, I mean I think the observability challenge with the complexity is there's a hidden cost though if you're not observing the right areas. >> Yes. >> The cost of not having that visibility, as a blind spot, could have business benefits, I mean not benefits, but consequences in a sense of outages, security, I mean there's a lot of different things that you got to have the observation space being enterprise. >> You totally have to do that. It's actually one thing we like to say is that instrument first, ask questions later. Now, coming from a for-profit vendor, it may sound sort of self-serving. But it's kind of not so too in the sense that I mean hindsight is 20-20. If I am stuck in a bad situation, I have no telemetry to sort of fall back on. Then where do I go with it? So I think we should be more conservative and sort of try and instrument the things that we think might be applicable, the kind of questions I may want to ask when a rainy day comes. So I think you're absolutely right. So it has to be something. It's a philosophy that developers, engineers, should sort of imbibe and they should then practice it as part of their sort of own workflows. >> I want to get into where company should invest in observability but I want to just throw a wildcard question at you, which is when you look at the big data space, even go back 10 years ago to now, cloud, there's always been they're talking about tool versus platform. And anything that's been data centric tend to be platform like conversations, not a tool. Tool can be like okay, it does a thing, does it really well, a hammer, everything's a nail with the hammer. But there's more dynamic range required 'cause you're talking about observation space, talking about cloud, horizontally scalable, hybrid on-premises. >> That's right. >> So again, it kind of feels like a platform technical challenge. >> You're absolutely right. So I think two factors at play if you ask my opinion. One is if you were interested in monitoring, a tool is perfect, right? Because you kind of know what you want. If a tool does that well, there's more power to it. But if you don't know what you want, if you are basically collecting stuff and you're depending on it as a way to answer questions on the unknown unknowns as Charity Majors like to say, then you do need a platform. Because that platform needs to be sort of inclusive. It must have data of different types, all be able to come into it. It's not really meant for a specific purpose. It's meant to be a generic tool. So we do see this trend in the industry towards more sort of a platform approach to this. Obviously, they will have tool-like capabilities because they're answering sort of particular use cases, et cetera. But the underlying platform, the more powerful it is, I think the better it is in the long run. >> Yeah and the argument there could be if it's an enabling platform, you can create abstraction layers for visualization. >> That's correct. >> Or APIs, other services. >> That's exactly right, yes. >> Okay, so now, I'm interested. I want to get started. How do I invest in good observability? I'm crossing the chasm, I'm going to full microservices. I've done a rearchitect, my team has got cultural buy-in. We're hiring, we're building our own stack, we're going to have on-premise, we'll be in the cloud. In some cases, fully cloud. What do I do, what do I invest? What's my play book? >> Sure, so I think we talked about the first one a little bit. So you have to choose the right tool. And the right tool in my opinion is not the one that does the best job now. When maybe I'm small, I'm not fully there yet. We have to think about what's the right tool or the right platform for when I'm, where for where I do want to go. Now, that may be commercial, that may be open source, that's not the point. But the point is that we need to have a very considered thought about what is it that we're betting the farm on, right. So that's number one. But that's not good enough. So as I mentioned, we need to make sure that there is a usage and understanding of the tool within the organization. So a big part of it is just around the practice and the culture of observability within the organization. So for example, good habits like every time we have an incident, you speak about these are the things that we measure, this is how we use our observability tool, here are the dashboards that we depended on. Sort of reinforcing those concepts over and over again so that those who are on board, they are obviously doing it right. Those who are not, they see the value and they start sort of using those good practices. That's kind of very important. The third thing I would say is start moving towards more higher level monitoring, observability. So measure the user experience, measure what's important to the business. Stuff like that are important. The fourth area that's sort of very very key is around sort of the whole incident management process. This is actually a very active topic. A lot of discussion going on out there right now is you know, it's great that I have this great tool, I have all this telemetry. I found there was a problem. But when that incident happened, there are a lot of again good practices. This is part of the whole culture and process of observability is how do we make that process smooth and standardized, and sort of become more efficient at it, right? And let's say you were to do that, the final sort of end goal is as we like to call is a self-running or a self-automated cloud, where do we really need humans in all of this? How can we sort of run remediation in a more and more automated fashion? At least for the stuff that maybe does not require a human intelligence, right? Actually, you'll find that 80, 90% of issues probably don't. If you think hard about it, don't require human. So I think this move towards automation is also another sort of very fantastic trend. I've seen that being very successful in the past. Some of my old companies. And I think that's going to be a trend in later stage. >> Yeah, for known processes, people and process. >> Yup. >> That's where problems come. Bad process or code and people mistakes. You can automate that. Mundane tasks or on differentiated kind of heavy lifting. >> That is exactly right because you know, there was this interesting study done that was commissioned by Stripe, where they found that among the CXOs, they value engineers and developers more than money. Because getting them, because they are such a scarce resource. So if you do get them, you probably don't want them to sort of run and do mundane things. That's not what you hired them for. So you want them to do the work of the business, and the more you can isolate them from sort of the mundane and they have automation come into play, I think it's just better across the board. >> Oh, they're investing more from the CSOs and the CIOs we talked to. >> Right. >> There's more investments in-house now for real development, real software development, real projects. And those top talent, they want to work on the toughest problem. >> That's exactly, that's why we're moving to a SASS future right? Because all the function that are not core to my business, I want to farm off and have somebody else take care of them. >> So you got me sold on observability, I'm a big believer in the observation space. And I certainly think cloud as they're horizontally scalable, elastic resource, and certainly, the Kubernetes trends with service measures and all the stuff going on, Kubeflow, and a bunch of other things. More and more services are going to be very dynamic. >> Yes. >> So you're going to have a lot of unknown and unusual patterns. >> That's right. >> That's just the way the internet works now. So you had me sold on that. Now, I need to get my team to the next level. They bought into devops. How do I take the temperature of where our IQ is in the life cycle of observability? Because I got to know where I am. Is there a way I can track my maturity or progress? >> Yes, yes, it's a topical question because I go out and I meet a lot of prospects and customers. And it's part of my job. And a lot of times, because sort of we are sort of in the leading edge, they will ask us, they look to us to tell them like are we doing it right? Or how did you guys do it? So just so that sharing of information, how can we get better? So as part of that, we actually, at SignalFx, we actually built a maturity model. It's a way for us to sort of evaluate ourselves across various dimensions to see how well are we doing? Not only, it's not just the score, it's also about how well are we doing? But how can we improve? Like if you wanted to go to the next level of maturity for example, like what are some of the things that we can do? And it spans multiple dimension. It starts with how are we even collecting data, right? How easy is it, in other words, for somebody starting a new service or using a new software to get to the business of observability? That's kind of important. You got the data, how will am I able to visualize it? Because effective visualization is as you can understand, very important. The next part comes with alerting. So well, things are running. I know how they're going. How well can I detect when problems are happening? How soon can I detect when problems are happening? What kind of items can I monitor? Can I monitor the low-level things? Or can I monitor the higher-level constructs? When the problem happen, let's talk about remediation. How quickly can I triage the problem to find out where it was? What kind of tools and slice-and-dice capabilities do I have? That's an important part of it. Let's say I did it. After that comes things like remediation. So I found the problem, how well can I remediate so like we talked about automation. So there is multiple different categories where we sort of, we talked about what, we've seen in the field in terms of what people are doing as well as some of the best practices. >> So you're going to make this tool available to customers? >> Yes, we have, it's actually available on our website. And if you come to our website, you'll be able to sort of run the assessment, as well as sort of see all of it yourself. >> Well, we've been following you guys since you launched. You've got a great management team, great technical chops, we've covered that. And this observability is a real trend as it moves into more complexity as we talked about. Most customers that are getting into this are trying to sift this from the signal, from the noise, and trying to think, decide who is the leader, and who is not. So how would you describe what a leader in enterprise observability looks like from a supplier's standpoint. You guys are one, you want to be the leader. You're the market leader. >> Right. >> What does a leader look like from a customer's standpoint? What are the things that have to be in place? What are the table stakes to be that leader? >> Sure, that's a great question. And yeah, so we did, SignalFx, we did build SignalFx to be a leader in this space, frankly. And there's a lot of different aspects that goes behind like what creates a good supplier in this space. One is I think you have to be open and flexible. Like you have to be, it's a platform play. You better be able to collect data from all the systems that are out there. The kind of the quality of the integration is very important. Another big thing we're finding is scale. A lot of these systems might not work when you move to sort of large numbers. And the problem that we are seeing is while I may have a hundred servers, I may be running 10,000 containers in those hundred servers. So now, everybody is a scale player, right. So the question is will your platform really be able to handle the complexity and the load? So that's an important one. Analytics as we mentioned is another very very important capability. I'll like to say that the ability to do analytics is not just good enough. How easy is it to use? Like are you developers and engineers, are they even using it? So the easy and the capability of analytics is important because that's kind of what allows us to measure those KPIs, those SLIs, those business metrics. And so that's kind of important. Slice-and-dice capability like how fast is the tool? Because when that outage happens, I don't want to run a five-minute query to sort of find some suspicion or you know to. And so the question is how quickly will it answer these ad hoc questions for me when the problem happens? So sort of the whole triage process that I talked about. The ability to support automation is one. The ability to, as I mentioned to take in different types of data, traces, metrics, be able to play with logs. All of those are sort of important aspects of it, yeah. >> Final question for you. If a customer says, "I'm going to cross the bridge "to the future with SignalFx." What's some of the head room? What's some of the futures that you would expect the customer to imagine or expect down the road as observability becomes more scalable? I can imagine the metrics are going to be all over the place. >> Yes. >> A lot of unusual patterns. New apps could come in that could be hits. And new data comes in. So as you take them today in observability, what's the next level, to cross that bridge to the future? >> Sure, sure. >> What's the next expectation? >> I think one thing will be to expect the unexpected. Because the world is changing so fast, I think you would probably be running things that you won't expect later. But a few things, I would say yes. So I think the proliferation of metrics and traces is like a big trend, where we see there used to be this dependence on sort of these monoliths and APM that sort of is transforming a little bit. There is this also this concept of using data science and artificial intelligence to come to bear on this space. So that's actually an interesting trend we see, where the idea is that it's hard because it's a complex system. It's hard for humans to define exactly what they want. But if the system can help them, can help identify things, that's actually really fantastic. Another one that we sort of briefly touched upon is automation or self-automated systems, where I think well, the time you're going to see that platforms like ours are going to help you automate much of this in a safe manner, because these are controlled systems, where if you, things can go awry and that's not a good position to be. So these are some exciting areas, where I think you will see some development down the road. >> And we've been seeing a lot of conversation around correlation and causation, and the interplay between those as these services are being stood up, torn down, stood up, torn down. You can look at the numbers all day long but you got to know causation, correlation. >> You bet, you bet because I think a lot of times, we naively think about this as a data problem, right? Where I find the kink in the graph, and if I go looking, I'll probably going to find a hundred different things that were sort of also correlated. Some of them may or may not be related to it. So I think a good tool is one that sort of gives you a sense. It sort of creates a boundary around the data set that it needs to look at, that is sort of relevant to your problem, and able to give you clues to causation. That you're exactly right because again, complexity is a hard problem to deal with. And anything that we can do to sort of help you short-circuit some of the pain is awesome. >> And I think you're on the right track with this developer focus because devops has proven that the developers want to code, build apps, and abstract away the complexity. And certainly, it's complex. >> That's right, that's right. It's fairly complex. >> Arijit, thanks for coming on. Arijit Mukherji, the CTO of SignalFx here inside the special CUBE Conversation breaking down the future of observability, where monitoring is going to the next level, certainly with cloud, impact to enterprise cloud. I'm John Furrier, here on theCUBE. Thanks for watching. >> Thank you. (groovy music)

Published Date : Aug 1 2019

SUMMARY :

in the heart of Silicon Valley, Palo Alto, California, Arijit, great to see you. the landscape of the enterprise. You guys are in the middle of this And the question is unless you understand It's the 10th year of theCUBE. So I got to ask you, that changes the notion so that the unknowns, the kind of things So overall, observability is just Set policy, get some alarms. Now, you're saying there's unknowns happening, And so that's the complexity, And a lot of times, we cover a lot of real time. So in the end, without it, You know gone are the days of So on the why is it important, is one that allows you to easily collect So you're saying that okay, So is it more of a use, so talk about the developer dynamic So back in the day, let's say, So while they're developing, Rather than doing all the debugging, post event, How do I know that the code that I wrote is good? And that's what developers want. They know it's going to break, they know the consequences, One is the means through which you get it. I'd like to play a little CUBE game here with you, I'll say the myth, and you can tell me the reality. Does that make the person less Second myth, buying a tool means you have observability. In the sense that I think a tool is very important. and the kind of quality that you want to provide. observing the right areas. that you got to have the observation space being enterprise. So it has to be something. at the big data space, even go back So again, it kind of feels like a platform So I think two factors at play if you ask my opinion. Yeah and the argument there could be I'm crossing the chasm, I'm going to full microservices. So a big part of it is just around the practice Yeah, for known processes, That's where problems come. and the more you can isolate them from sort of the mundane from the CSOs and the CIOs we talked to. And those top talent, Because all the function that are not core So you got me sold So you're going to have is in the life cycle of observability? So I found the problem, how well can I remediate And if you come to our website, So how would you describe what a leader So sort of the whole triage process that I talked about. I can imagine the metrics are going to be So as you take them today in observability, But if the system can help them, and the interplay between those as these services And anything that we can do to sort of help you has proven that the developers want to code, build apps, That's right, that's right. the future of observability, Thank you.

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*** UNLISTED Kumar Sreekanti, BlueData | CUBEConversation, May 2018


 

(upbeat trumpet music) >> From our studios in the heart of Silicon Valley, Palo Alto, California. This is a CUBE Conversation. >> Welcome, everybody, I'm Dave Vellante and we're here in our Palo Alto studios and we're going to talk about big data. For the last ten years, we've seen organizations come to the realization that data can be used to drive competitive advantage and so they dramatically lowered the cost of collecting data. We certainly saw this with Hadoop, but you know what data is plentiful, insights aren't. Infrastructure around big data is very challenging. I'm here with Kumar Sreekanti, co-founder and CEO of BlueData, and a long time friend of mine. Kumar, it's great to see you again. Thanks so much for coming to theCUBE. >> Thank you, Dave, thank you. Good to see you as well. >> We've had a number of conversations over the years, the Hadoop days, on theCUBE, you and I go way back, but I said up front, big data sounded so alluring, but it's very, very complex to get started and we're going to get into that. I want to talk about BlueData. Recently sold to company to HPE, congratulations. >> Thank you, thank you. >> It's fantastic. Go back, why did you start BlueData? >> When I started BlueData, prior to that I was at VMware and I had a great opportunity to be in the driving seat, working with many talented individuals, as well as with many customers and CIOs. I saw while VMware solved the problem of single instance of virtual machines and transform the data center, I see the new wave of distributed systems, vis-a-vis first example of that is Hadoop, were quite rigid. They were running on bare metal and they were not flexible. They were having, customers, a lot of issues, the ones that you just talked about. There's a new stack coming up everyday. They're running on bare metal. I can't run the production and the DevOps on the same systems. Whereas the cloud was making progress so we felt that there is an opportunity to build a Vmware-like platform that focuses on big data applications. This was back in 2013, right. That was the early genesis. We saw that data is here and data is the new oil as many people have said and the organizations have to figure out a way to harness the power of that and they need an invisible infrastructure. They need very innovative platforms. >> You know, it's funny. We see data as even more valuable than oil because you can only once. (Kumar laughs) You can use data many, many times. >> That's a very good one. >> Companies are beginning to realize that and so talk about the journey of big data. You're a product guy. You've built a lot of products, highly technical. You know a lot of people in the valley. You've built great teams. What was the journey like with BlueData? >> You know, a lot of people would like it to be a straight line from the starting to that point. (Dave laughs) It is not, it's fascinating. At the same time, a stressful, up and downs journey, but very fulfilling. A, this is probably one of the best products that I've built in my career. B, it actually solves a real problem to the customers and in the process you actually find a lot of satisfaction not only building a great product. It actually building the value for the customers. Journey has been very good. We were very blessed with extremely good advisors from the right beginning. We were really fortunate to have good investors and I was very, as you said, my knowledge and my familiarity in the valley, I was able to build a good team. Overall, an extremely good journey. It's putting a bow on the top, as you pointed out, the exit, but it's a good journey. There's a lot of nuance I learned in the process. I'm happy to share as we go through. >> Let's double-click on the problem. We talked a little bit about it. You referenced it. Everyday there's a new open source project coming out. There's The Scoop and The Hive and a new open open source database coming out. Practitioners are challenged. They don't have the skillsets. The Ubers and the Facebooks, they could probably figure it out and have the engineers to do it, but the average enterprise may not. Clearly complexity is the problem, but double-click on that and talk a little bit about, from your perspective, what that challenge is. >> That's a very good point. I think when we started the company, we exactly noticed that. There are companies that have the muscle to hire the set of engineers and solve the problem, vertically specific to their application or their use case, but the average, which is Fortune 500 companies, do not have that kind of engineering man power. Then I also call this day two operations. When you actually go back to Vmware or Windows, as soon as you buy the piece of software, next day it's operational and you know how to use it, but with these new stacks, by the time stack is installed, you already have a newer version. It's actually solutions-led meaning that you want to have a solution understanding, but you want to make the infrastructure invisible meaning, I want to create a cluster or I want to funnel the data. I don't want to think about those things. I just wanted to directly worry about what is my solution and I want BlueData to worry about creating me a cluster, automating it. It's automation, automation, automation, orchestration, orchestration, orchestration. >> Okay, so that's the general way in which you solve this problem. Automate, you got to take the humans out of the equation. Talk specifically about the BlueData architecture. What's the secret sauce behind it? >> We were very fortunate to see containers as the new lightweight virtual machines. We have taken an approach. There are certain applications, particularly stateful, need a different handling than cloud-native non-stateful applications so what we said was, in fact our architecture predates Kubernetes, so we built a bottoms-up, pure white-paper architecture that is geared towards big data, AIML applications. Now, actually, even HPC is starting to move into that direction. >> Well, tell me actually, talk a little bit about that in terms of the evolution of the types of workloads that we've seen. You know, it started all out, Hadoop was batch, and then very quickly that changed. Talk about that spectrum. >> It's actually when we started, the highest ask from the customers were Hadoop and batch processing, but everybody knew that was the beginning and with the streaming and the new streaming technologies, it's near realtime analytics and moving to now AIML applications like H2O and Cafe and now I'm seeing the customer's asking and say, I would like to have a single platform that actually runs all these applications to me. The way we built it, going back to your previous question, the architecture is, our goal is for you to be able to create these clusters and not worry about the copying the data, single copy of the data. We built a technology called DataTap which we talked about in the past and that allows you to have a single copy of the data and multiple applications to be able to access that. >> Now, HPC, you mentioned HPC. It used to be, maybe still is, this sort of crazy crowd. (laughter) You know, they do things differently and everybody bandwidth, bandwidth, bandwidth and very high-end performance. How do you see that fitting in? Do you see that going mainstream? >> I'm glad you pointed out because I'm not saying everything is moving over, but I am starting to see, in fact, I was in a conversation this morning with an HPC team and an HPC customer. They are seeing the value of the scale of distributed systems. HPC tend to be scale up and single high bandwidth. They are seeing the value of how can I actually bring these two pieces together? I would say it's in infancy. Don't take me to say, look how long Hadoop take, 10 years so it's probably going to take a longer time, but I can see enterprises thinking of a single unified platform that's probably driven by Kubernetes and have these applications instantiated, orchestrated, and automated on that type. >> Now, how about the cloud? Where does that fit? We often say in theCUBE that it's not Moore's Law anymore. The innovation cocktail is data, all this data that we've collected, applying machine intelligence, and then scaling with the cloud. Obviously cloud is hugely important. It gobbled up the whole Hadoop business, but where do you see it fitting? >> Cloud is a big elephant in the room. We all have to acknowledge. I think it provides significant advantages. I always used to say this, and I may have said this in my previous CUBE interviews, cloud is all about the innovation. The reason cloud got so much traction, is because if you compare the amount of innovation to on-prem, they were at least five years ahead of that. Even the BlueData technology that we brought to the barer, EMR on Amazon was in front of the data, but it was only available Amazon. It's what we call an opinionated stack. That means you are forced to use what they give you as opposed to, I want to bring my own piece of software. We see cloud, as well as on-prem pretty much homogenous. In fact, BlueData software runs both on-prem, on the cloud, in a hybrid fashion. Same software and you can bring your stack on the top of the BlueData. >> Okay, so hybrid was the next piece of it. >> What we see is cloud has, at least from the angle from my exposure, cloud is very useful for certain applications, especially what I'm seeing is, if you are collecting the large amounts of data on the cloud, I would rather run a batch processing and curate the data and bring the very important amount of data back into the on-prem and run some realtime. It's just one example. I see a balance between the two. I also see a lot of organizations still collecting terabits of data on-prem and they're not going to take terabits of data overnight to the cloud. We are seeing all the customers asking, we would like to see a hybrid solution. >> The reason I like the acquisition by HPE because not only is it a company started by a friend and someone that I respect and knows how to build solid technology that can last, but it's software. HPE, as a company, my view needs more software content. (Kumar laughs) Software's eating the world as Marc Andressen says. It would be great to see that software live as an independent entity. I'm sure decisions are still being made, but how do you see that playing out? What are the initial discussions like? What can you share with us? >> That's a very, very, well put there. Currently, the goal from my boss and the teams there is, we want to keep the BlueData software independent. It runs on all x86 hardware platforms and we want to drive the roadmap driven by the customer needs on the software like we want to run more HPC applications. Our roadmap will be driven by the customer needs and the change in the stack on the top, not by necessarily the hardware. >> Well, that fits with HPE's culture of always trying to give optionality and we've had this conversation many, many times with senior-level people like Antonio. It's very important that there's no lock-in, open mindset, and certainly HPE lives up to that. Thanks so much for coming-- >> You're welcome. Back into theCUBE. >> I appreciate you having me here as well. >> Your career has been amazing as we go back a long time. Wow. From hardware, software, all these-- >> Great technologies. (laughter) >> Yeah, solving hard problems and we look forward to tracking your career going forward. >> Thank you, thank you. Thanks so much. >> And thank you for watching, everybody. This is Dave Vellante from our Palo Alto Studios. We'll see ya next time. (upbeat trumpet music)

Published Date : Mar 22 2019

SUMMARY :

in the heart of Silicon Valley, Palo Alto, California. Kumar, it's great to see you again. Good to see you as well. the Hadoop days, on theCUBE, you and I go way back, Go back, why did you start BlueData? and the organizations have to figure out a way because you can only once. and so talk about the journey of big data. and in the process you actually find a lot and have the engineers to do it, There are companies that have the muscle Okay, so that's the general way as the new lightweight virtual machines. in terms of the evolution of the types of workloads in the past and that allows you to have a single copy and very high-end performance. They are seeing the value of the scale Now, how about the cloud? Even the BlueData technology that we brought to the barer, and curate the data and bring the very important amount What are the initial discussions like? and the change in the stack on the top, and certainly HPE lives up to that. You're welcome. Your career has been amazing as we go back a long time. (laughter) and we look forward to tracking your career going forward. Thanks so much. And thank you for watching, everybody.

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Adam Casella & Glenn Sullivan, SnapRoute | CUBEConversation 2, February 2019


 

>> What? Welcome to a special keep conversation here in Palo Alto. Shot for host of the Cube. The Palo Alto Studios here in Palo Alto. Where here With Adam Casella, CEO and co founder of Snap Route and Glenn Sullivan, Cofounder. Snap. Right, guys, Good to see you. Thanks for coming on. So, you guys are a hot startup launching you guys? Former apple engineers, running infrastructure, I would say large scale an apple, >> just a little bit >> global nature. Tell the story. What? How did you guys start the company? We did it all come from the apple. A lot of motivation to see a lot there. You seeing huge trends? You'd probably building your own stuff. What was that? What was the story? >> So, yeah, basically way. We were running a large external stuff at Apple. So think of you know, anything you would use his user, Siri maps, iTunes, icloud, those air, the networks that Adam and I were responsible for keeping up, keeping stable on DH. You know, there was a lot of growth. So this is pretty twenty fifteen. We started snapping on August twenty fifteen, so it's a big growth period for, you know, icloud. Big growth period for iTunes. Lots of users, lots of demand. Sort of lots of building infrastructure in sort of a firefighting mode on DH. One of the things that occurred is that we needed to move to more of, you know, infrastructure kind of building out as you need it for capacity. If you start talking to the folks up the road, you know, with Facebook and Google and Microsoft and all those folks, you realize that you have to kind of build it, and then they will come. You can't really always be reactionary and building these kind of bespoke artisanal networks, right? So him and I had to come at it from both a architectural apology network kind of network engineering, geeky kind of level, and also from an automation orchestration. Visibility standpoint. So we pretty much had to do a Nen tire reimagining of what we were building as we were going to build these new networks to make sure we could could anticipate capacity and deploy things before you know it was necessary. >> Yeah, and make sure that the network is agile, flexible enough to respond to those needs, and change isn't required. >> You mentioned. The surge came around time for twenty, twelve, twenty, thirteen, different exactly apples been around for a while, so they had. They were buying boxes and start racking and stacking for years. So they have applications probably going back a decade, of course. So as Apple started to really, really grow Icloud and the iPhone seven, you still got legacy. So how did you guys constantly reshaped the network without breaking it with some of the things that you guys saw? That was successful because it's kind of a case study of, you know, you know, the next level without breaking >> anything. Yeah, did when migration was interesting, uh, essentially into doing it. She start attacking it for the legacy environments as Iraq. Iraq process, right? You gotta figure out what applications better most easily be able to move and start with the low hanging fruit first so you could start proving out the concept that you're talking about. You try with the hardest aspect or the Horace Apt to move. You're going to get it with a lot of road block. If my you might actually fail potentially and you won't get what you need where you need to go if you took, took some low hanging fruit applications that can easily migrate between, you know, an old environment and new environment. >> It's not dissimilar to environments where things are acquisition heavy, like we've got some friends at some other Silicon Valley companies that are very active. You know, acquisition heavy, right? It's It's a company that's one name on the outside, but it's twenty thirty different Cos on the inside, and what they typically end up doing is they end up treating each one of those as islands of customers, and they build out a core infrastructure, and they treat themselves more like an ice pick. So if you if you Khun, meld your environment where you're more like a service provider and you're different legacy applications and new applications arm or you know customers, then you're going to end up in a better situation and that we did a little bit of that, you know, at Apple, where they have, you know, really, really core service provider, head the type. You know, if a structure with all of these different customers hanging >> off his isolation options there. But also integration, probably smoother. If you think it was a service provider. >> DeMarcus solid right and clear. >> So talk about the nature you got cloud experts. I'll see infrastructure experts. You're really in the The Deep Dev ops movement as it goes kind of multi and agree because he got storage, networking and compute the holy trinity of infrastructure kind. All changing on being reimagined. Storage isn't going away. More data is being stored. Networks need to be programmable on DH, Secure and Computers unlimited. Now it's naming all kinds of innovation. So you're seeing companies, whether it's the department defense with the Jed I contract trying to. You're the best architecture on enterprise that might have a lot of legacy trying to re imagine the question of what to do around multi cloud and data center relationships. What's your perspective on this phenomenon? OK, we have tohave scale, so we have a little bit on Prem or a lot of fun. Prem, We'll have cloud and Amazon maybe cloud over Microsoft, so it's really gonna be multiple clouds. But is it simply the answer of multiple clouds just for the sake of being multi cloud? Or is there a reason for Multi Cloud is reason for one cloud. You sure? Your perspective on the >> sure it's it it's the thought might be that it's kind of most important have one overarching strategy that you adapt to everything, and that's sort of true, right? We'd say, Okay, well, we're going to standardize something like you, Bernetti. So we're gonna have one Cuban, these cluster and that Cubans cluster is going to run in desert. It's got running. Google is going to run in, you know, on Prem and all that. It's actually less important that you have one fabric or one cluster, one unified way to manage things. What's more important is that you standardize on a tool set and you standardize on a methodology. And so you say, Okay, I need to have an orchestration later. Find that's communities. You have a run time environment for my container ization. Sure, that's Dr or whatever other solutions you wantto have. And then you have a P structures that used to program these things. It's much more important that all those things they're standardized that then they're unified, right? You say I have Cooper Natives control, and I'm gonna control it the same way, whether it's a desert, whether it's in Google Cloud or whether or not it's on Prem. That's the more important part. Rather than say, I have one big thing and I try to manage so to your point, >> by having that control point that's standard with all the guys allows for. The micro services camp allows for all these new agile and capabilities. Then it becomes the cloud for the job. Things are exactly Office three sixty five. Why not use Azure? >> Yeah, I mean, that's the whole problem with doing like technology. Pick technology sake. Technology doesn't solve problems. Old is maybe a, you know, piece technologies to peace technology. And I think it's why you look at like, cloud native communities and doctor and and you know why Dr initially had a lot more struggle and widely more successful after you, Seymour, that cloud that have come out there because cloud native put a process around how you could go ahead and ensure these things. We deployed in a way that was easily managed, right? You have C I. D for I want my container. But out there, I have a way to manage it with communities in this particular pipeline and have a way to get it deployed. Without that structure, you're going to be just doing technology for technology sake. >> Yeah, and this is modernizing, too. So it's a great point about the control point. I want to just take it the next level, which is, you know, back when I was breaking into the business, the word multi vendor was a word that everyone tossed around every multi vendor. Why we need choice choices good. While choice down streams always, it was always something. There's an option. More optionality, less of a reality, so obvious is good. No one wants the vendor locking unless you It's affordable and spine, right? So intel chips a lock in, but no one ever cares, processes stuff and moves on. Um, so the notion of multi vendor multi cloud How do you guys think about that? As you look at the architectural changes of a modern compute, modern stories modern network facility, >> I think it's really important. Tio, go back to what you said before about office three sixty five, right? Like why would you run that? Other places other than deserve rights, got all the tools. Lt's. It's really, really critical that you don't allow yourself to get boxed into a corner where you're going to the lowest common denominator across all the platforms, right? So so when you're looking at multi cloud or hybrid cloud solution, use what's best for what you're doing. But make sure that you've got your two or three points that you won't waver on right like communities like AP Integration like whatever service abstraction layers that you want right? Focus on those, but then be flexible to allow yourself to put the workloads where they make sense. And having mobile workloads is the whole point to going into the Qatar having a multi cloud strategy anyway. Workload mobility is key >> workloads and the apse of Super Port. You mentioned earlier about ass moving around, and that's the reality, correct. If that becomes the reality and is the norm than the architecture has to wrap around it, how did you advise and how do you view that of unfolding? Because if data becomes now a very key part of a workload data, considerable clouds late and see comes. And now here you go, backto Leighton Sea and laws of physics. So I just start thinking about the network and the realities of moving things around. What do you guys see as a A so directionally correct path for that? >> Sure. So I kind of see if you look if you break down, OK? You have storage, You have network. You have, You know, applications, right? And I heard something that from a while ago actually agree with that. I says, you know, Dad is the new soil, right? And I look at that, OK, That that is new soil. Then guess what network is the water and the applications air seats. And if you have missing one of those, you're not going to end up with a with a, you know, a growing plants. And so if you don't have the construct of having all these things managed in a way that you could actually keep track of all of them and make them work in chorus, you're going to end up where e Yeah, I could move my application to, you know, from point A to point B. But now it's failed. Haven't they? Don't have connectivity. I don't have storage. Or I can go out there and I have storage and, you know, no connectivity or kind. Give me and, you know, missing one. Those competed on there and you don't end up with a fully functioning you know, environment that allows you >> so. The interplay between stories, networking and compute has to be always tightly managed or controlled to be flexible, to manage whatever situation when I was growing >> and you gotta have the metadata, right, like, you've got to be able to get this stuff out of the network. That's why that's why what we're doing it's not proud is so critical for us is because you need to have the data presented in a way, using the telemetry tools of choice that give you the information to be able to move the workloads appropriately. The network can't be a black box, just like in the in the storage side. This storage stuff can't be a black box, either, right? You have to have the data so that you could place the workload is appropriately >> okay. What's your guy's thesis for a snapper out when you guys started the company? What was the the guiding principle or the core thesis? And what core problem did you solve? So answer the question. Core problem. We solve his blank. What is that? >> So I think the core problem we solve is getting applications deployed faster than they ever have been right And having making, doing, making sure it's not a secure way in an efficient way. Operationally mean those air, basically, what the tenants of what we're trying to solve a what we're going for. And, uh the reason for is that today the network is withholding back the business from being able to employ their applications faster, whether it be in a polo sight, whether it be local on data center or whether being, you know, in the cloud from, you know, their perspective connectivity between their local, on prep stuff on whatever might be in, you know, eight of us is ordered >> Google and enabling that happened in seamlessly so that the network is not in the way or >> yeah. So if you could now see what's happened on the network and now you can have control over that aspect of it, you do it in a way. It's familiar to people who are deploying those applications. They now have that ability to place those work clothes intelligently and making sure that they can have the configuration of activity that they need for those applications. >> Okay, so I say I said, You guys, Hey, I'm solvent. Assault, sold. I love this. What do I do next? How doe I engage with you guys, Do I buy software? So I loaded Bokkelen infrastructure. What's the What's the snap route solution? >> So so the first part of the discussions, we talk about hardware. Obviously, we don't make our own hardware. That's the whole point of this allegation. Is that you by the harbor from somebody else? Andi, you buy the software from us, so there's a lot of times of the initial engagements. There's some education that goes on about this is what this aggregation means, and it's very, very similar to what we saw in the computer world, right? You had your classic, you know, environments where people were buying. You know, big iron from HP and Dell and IBM and Sun and everybody else, right? But now they can get it from, you know, ziti and kwon and sort of micro and and whoever else and they wouldn't They would really think of buying software from those same companies. Maybe some management software, but you're not going to buy your licks version from the same people that you're buying your harbor from. So once we explain and kind of educate on that process and some folks that are already learning this, the big cloud providers already figuring this out, then it's a matter of, you know, here's the software solution and here's howto >> be a threat to civilians getting what? My plugging into my connecting to certain systems, how would I just deploy? It will take me through the use case of installing it. What is it? Connect to >> shirt. So you have your white box top Iraq device or, you know, switching my on there. You load our code on there. We used only to initially deploy the stuff on there on. Then you can go. You can go ahead and load all the containers on. They're using things like helm and pulling it from harbor. Whether that be exciting, if you have locally or internally or you Khun bundling altogether and loaded in one particular image and then you can start, you know, interacting with that cabinet is a P I. To go ahead and sort of computing device. Additionally, we'll make sure this is clear to people who are, you know, networking guys going on. Cooper. Netease. God, what is all this? I never heard of this stuff. We supply a full fledged CIA, lied. It looks and feels just like you want a regular network device toe act as a bridge from what you do, those guys are comfortable with today to where the future is going to be a and it sits on top of that same apia. >> So network as we're comfortable with this correct that's going >> and they get to do stuff using cloud native tools without worrying about, you know, understanding micro services or continue ization. They now have the ability to pull contenders off, put new containers on in a way that they would just normally use. Is he alive? >> I want to get you guys thoughts on a trend that we've been reporting on and kind of coming on the Cube. And I certainly have been a lot from past couple years past year. Particular covering this cloud native since the C in C S Koo coupon was starting, were there when that kind of started. Developers, we know that world develops a scene and agile, blah, blah, blah, All that good stuff. Networking guys used to be the keys, have keys thinking they were gods. You're networking engineer. Oh, yeah, I'm the guy saying No, All the time I'm in charge. Come through me. But now the world's flipped around. Applications need the network to do what it wants yet. Right. So you start to see program ability around networks. Let's go live. We saw the trend. The trend there is definite there. Developer programs growing really, really fast. He started. See networking folks turned into developers. So youjust smart ones do. And the networking concepts around provisioning is that you see service measures on top of you. Burnett. He's hot. So you start to see the network. Parent Policy based this policy based that program ability Automation. It's kind of in the wheelhouse of a network person. Yeah, your guys. Thoughts on the evolution of the developer, The network developer. Is it really? Is it hyped up? Is that and where's ago? So >> we're going back to where we're networking originated from right. Developers started networking. I mean, let's not forget that right. It wasn't done by some guy who says I have a sea lion. I'm going now that work's work. Know someone had to write the code. Someone have deployed out there. But eventually you got to those guys where they went to particular vendors and those systems became or closed. And they weren't able to go ahead and have that open ecosystem that we, you know, has been built on the compute side. So that's kind of, um it does say, or, you know, hindered those particular that industry from growing, right. Never going. She's been hindered by this. We have been able to do an open ecosystem to get that operational innovation in there. So as we've moved on further and now as we get that, you know, those people saying no. Hey, you can't do anything. No, no, no. We have the keys to the castle. We're not gonna let you through here. The devil's guys, we're going when we still need to. The player applications are business still needs to move forward, So we're going to go around. And you could see that with some of the early ESPN solutions going on there says, you know what? I figure like that we just exist. Okay. Tunnel we're going to go over you. That day is coming to an end. But we're not going to go do that long termers air going on here because that efficiency there, the overhead there is really, really high. So as we start going on further, we're good. I have to pull back in tow. When we originally started with networking where you have people will use that open ecosystem and develop things on there and start programming the networks to match what's happened with the applications. So I see it. Something just >> clicked in your thoughts. >> Yes. So the smart network engineers, the guys and girls out there that want to be progressive and, you know, really adapt themselves are going to recognize that their value add isn't in being a SEAL I jockey and cutting and pasting from their playbooks in their method. They're forty eight page method of procedures that they've written for how to upgrade this chassis. Right. Um, your your expertise is an operational, you know, run time. Your your expertise is an operational best practice, right? So you need to just translate that. Lookit communities, looking operators, right, operators, existing communities to bake in operational intelligence and best practices into a bundle deployment, Right? So translate that. Right? So what's the best way to take this device out of service and do an upgrade? It's us step. It's a method of procedures translating that new acumen and his operator to put that in your communities bundle Senate in your image. You're good to go like this is. The translation has happened there. There is an interim step right. You know, our friends over at answerable are friends and puppet, insult and chef and all. They've got different ways to control. You know, traditional see allies using, you know, very, very kind of screen scraping, pushing the commands down and verifying getting output in changing that, it's possible to do it that way. It's just really painful. So what we're saying is, why don't you just do it? Natively use the tool like an operator and then put your intelligence into design operational intelligence layout like do that level instead of, you know, cutting and pasting >> for so developers are it's all developers. Now it's emerged together. Now you have open >> infrastructure is code right? >> Infrastructures code? Yeah, everything >> Israel programmer, I mean, but you can't you can't and I want to make sure it's already clear to include was saying that you can't get away from the guys who run networks and what they've seen experienced that they've had so but they need to now take that to his point and making it something that you actually can develop in code against and actually make into a process that can be done over and over again. Not just words on paper. >> That's what I think they were. Developer angles. So really, it's about translating operational efficiencies into the network into code because to move APS around do kind of dynamic provisioning and containing all the services that are coming online. >> And you can only do that if you've actually taking a look at what how the network operating systems architected and adopt a new approach of doing it because the legacy, ways of doing it don't work here >> and getting an operation from like what you guys were approached. Your strategy and thesis is having OS baked as close to the network as possible for the most flexible on high performance. Nice thing. Secure abstraction, layers, first proxies and >> simple it down >> with that great guys. Thanks. And good luck on eventually keep will be following you. Thanks for the conversation. Thank you for your conversation here in Palo Alto. I'm John for you're talking networking cloud native with snap route. Launching a new operating system for networks for cloud native. I'm John Forget. Thanks for watching.

Published Date : Feb 12 2019

SUMMARY :

So, you guys are a hot startup launching you How did you guys start the company? So think of you know, anything you would use his user, Siri maps, iTunes, So how did you guys constantly reshaped the network without breaking it with some of the things better most easily be able to move and start with the low hanging fruit first so you could start proving out the concept that you're talking about. So if you if you Khun, meld your environment If you think it was a service provider. So talk about the nature you got cloud experts. It's actually less important that you have one fabric or one Then it becomes the cloud for the job. Old is maybe a, you know, piece technologies to peace technology. which is, you know, back when I was breaking into the business, the word multi vendor was a word that everyone tossed around every Tio, go back to what you said before about office three sixty five, right? If that becomes the reality and is the norm than the architecture has to wrap around it, I says, you know, Dad is the new soil, right? or controlled to be flexible, to manage whatever situation when I was growing You have to have the data so that you could place the workload is And what core problem did you solve? in the cloud from, you know, their perspective connectivity between their local, on prep stuff on whatever might be in, So if you could now see what's happened on the network and now you can have control over that aspect of How doe I engage with you guys, Do I buy software? Is that you by the harbor from somebody else? My plugging into my connecting to certain systems, how would I just deploy? So you have your white box top Iraq device or, you know, switching my on there. and they get to do stuff using cloud native tools without worrying about, you know, And the networking concepts around provisioning is that you see service measures open ecosystem that we, you know, has been built on the compute side. So you need to just translate that. Now you have to now take that to his point and making it something that you actually can develop in code against and actually make into a process into the network into code because to move APS around do kind of dynamic provisioning and containing and getting an operation from like what you guys were approached. Thank you for your conversation here in Palo Alto.

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Rowan Trollope, Five9 | CUBEConversation, January 2019


 

>> Welcome to the special. Keep conversation. I'm John Furrier in the Palo Alto Studios of the Cube. We're a special guest Rowan Trollope of CEO of Five9, formerly of Cisco formerly CUBE alumni. Great to see you. Thanks for joining me today. >> Great to see you, John. So let's talk about >> the future. The Contact Center. You got a new role. CEO Five9. Looks like a great opportunity. Tell us about it. >> Well, the Contact Center is really where it's at right now in the UC space on in the collaboration space. And frankly, in the digitization trend for most companies, they're realizing that the experience that they give to their customers has got to transform. You know, customers are telling them that if they don't fix the experience they deliver, they're going to leave. The business is that they're doing business with him. So I think that's, you know, it's It's really emerging as this really hot space and interesting space in a place where businesses recognize they have to spend money and do a much better job. >> One of the things that we talked about the past, certainly that you're always on the wave of cloud data. You've always had that vision in our previous conversations. Five9 Now in this contact center, kind of an old legacy old way of doing things. Voice over i p. You know, managing customer relationships. Whether it's support or outbound seems to be changed with cloud computing in the role of data. And now, machine learning and eyes really been an accelerant. Yet what's your vision over the next five years as this starts to transform and people re imagine what that's going to look like for their businesses? Because certainly customer relationships are changing. People have multiple devices here on any platform, there, there horizontally, moving around different websites, different places different on the undergo. A lot of change happening. What's your vision? There >> is a lot of change happening, and it's changed. But that's primarily driven by consumer behavior and sort of enabled by technology. So the biggest factor, in my opinion, that's affecting businesses, that you have the age of this empowered consumer. You know, ten years ago, for example, my wife stuff is you're bugging the crap out of me about fixing cleaning up my garage and so at the time, the way that I did that as I ran down to Home Depot, I looked at what they had on the shelf. I picked a, you know, a shelving system, and I brought it home, and I set it up ten years later, and this is just about a year ago. We have moved since then and, you know, the garages yet again, a mess. And I've been giving getting a hard time about it. So she's finally I said, Okay, okay, I'll organize the garage. And so what do I do this time? I go out and I get on my phone and I search for garage organizing systems, and I get lots of different forms and people talking about things and reading customer reviews and so on and so forth. I do a whole bunch of research, actually call a couple of the companies that made three different calls just to get some details about their product that I couldn't get online and ultimately ordered one. And it shows up at my house. So ten years ago, you have sort of, you know, not very empowered consumer. I took what was on the shelf. That's what I got. Ten years later, you have zero trips to retail brick and mortar. You have a very empowered consumer. Me. It has lots of options, lots of choices and three calls to a contact center that happened in the span of ten years, powered by the Internet, >> power by my mobile phone, powered >> by connectivity and so on and so forth. So any business, who's in, you know, every business essentially is dealing with this challenge and my expectation in terms of who I'm gonna do. Businesses with heavily influenced by the quality of their website, the quality of the experience that they had the quality of their community, that user reviews, they were coming back and, you know, some of them. Some of the commentary, Like, I got this thing it was missing. Some stuff I couldn't get hold of them was super hard to deal with. I'm not going to do business with that company. So what? You know, part of that transformation over the last ten, twenty, thirty years has been the empowered consumer gets to make a choice, and they don't have to do business if you don't have a great experience. So that's moving the contact center industry from being a sort of an extension of the phone system that we really don't want to think about very often into some that's really, really important for businesses, and I was seeing that left and right coming from my previous job. >> It's interesting. It's an opportunity to its challenge on one hand, for company dealing with the old way to do it, it becomes an opportunity when the user expectations and experiences impacted. That's a buying decision or relationship. Emotional decision. What is this opportunity mean for companies? Because now this now flips to the potential sellers of services and products. They have now an opportunity to take advantage of this new dynamic where users are in charge of being empowered. What's the opportunity for companies? >> So so it's two things. One, if you're a disruptive company coming out, you know any or starting up a new company and you're going after this. You can look at the user experience as part of your differentiation value proposition. I'm not only going to have a great product, but I'm gonna wrap that in the great experience. And that's the expectation today that any new company company will take a company like Square, for example, Yes, they have a beautiful little card swipe reader, and they have a, you know, nice industrial design. But that's not just what you get. You get a team behind that coming from, you know, the company that provides great support and a great experience. And when you sign up for square, the first thing you get is an email from their CEO sort of welcoming you to the community, and you see that with a lot of modern companies. Tesla's another great example where you see a really tremendous experience being around what is fundamentally a great product. Uh, and that's not something that you would see with the the incumbents. I think if you're a disrupter or new company, or you're looking at transforming an industry, then the opportunity is think about the holistic customer experience. If you're an incumbent or you've been in the business for a while and you're facing one of these sort of digital disruptors, if you want to call them that, then your opportunity is to re imagine your customer experience end to end and put some time and effort into it. You know, the reality is still, and I was in the call center thirty years ago, almost. The customers at the call centre. In most businesses, most incumbent businesses today is a call is a cost center because it's something that you sort of essentially have to deal with once this product has been sold. And it's not a place that most executives in most businesses want to go. In fact, in many cases it's been sent to other countries. Your contact center is You don't even know where it is. It's in the Philippines or it's and you know, some other country or it's in India or it's it's in a state, you know, less expensive state, which is all fine. But it's not fine that executives and companies don't want to go and see where the frontline of their business is, which is the place where they that experience meets the customer. So if you're an incumbent, you really have to think about, you know, you have to think about putting your contact center as a priority for your business and re imagining the experience and look, go walk a day in their shoes and experience what it's like. >> One of the things that we've been reporting on over the years and and you know you've been following the Cube and it's looking angle is the talk of CX or custom experience been going on for many, many years, somewhat aspirational outside of the corner cases of companies that actually specialize in, you know, differentiating on customer satisfaction and user experience. And that's obvious than you check the box there. But as as the market changes its now attainable, we're seeing that the rial actionable execution for companies to modernize what was once a call. Soon, as you pointed out, >> how do they >> do that? What's what's happening? Certainly, cloud computing helps data, and I are kind of at the table. How does a company that wants to modernize and have a real advantage and change their business business approach? What do they do? What's the What's the plan? You guys seem to be position for that. What do I do? What's the playbook? >> Go to Five9.com. No. The reality is that the first thing you have to do is really believe that this is an important aspect of delivering your business to your end consumer and and look at what's making up your competitors offer not just their product, but their offer and and sort of internalize and get the idea that OK, yes, this turns out it is important and I care about it. I'm going to go spend time on it because, look, the reality is we know how to deliver any business. You don't have to be a genius to figure out how to deliver great customer service. You know, what customers want is actually really simple. When I call you answer the phone. Don't send me through some rigmarole of IVRs and other technology hurdles. Don't hide your phone number when I want to get a hold of you make it easy for me to contact you. And when I contact you, what I want, I want someone who understands me. Who knows the problem that I have, Who's an expert who can help me and who has empathy, you know who can really connect with me and relate with me. And if there's a problem, it's not just about I'm going to solve the problem. But it's like we understand and we're sorry, you know, and we're going to make this better for you, and we're going to follow up with you, so that's a big part of what you have to-turns out doing that is not hard. You don't have to be a genius to figure out how to do it. Now. There are lots of technology companies that are out there today that make that easy. And the history of the Contact Center, essentially over the last twenty five years, has been essentially kind of stuck in the, you know, in a phone closet, somewheres with some technology that has actually hindered what smart people knew. We knew how to do this. We knew how to deliver a great experience. The problem was, you had like this legacy technology, and you had to call somebody in the data center somewhere else, and they were like, That's going to be hard. It's going to cost millions of dollars and our system doesn't support that. And so there is a technology sort of shackles that were on customer service experts and executives in businesses was like, Wow, that sounds like it's going to be expensive. It's going to take a long time now. We're in a world with the cloud where within a few clicks and a few minutes, You can deploy a contact center >> so we go to >> our side or other sites, and you can instantly have, you know, very, very quickly have a contact center that is modern that is flexible, that is, you know, has all the latest features and functionality. And so technology is no longer the hindrance that has been taken off the table. Our company was born in the cloud. There's other companies out there people can use. The bottom line is this is not really a technology problem anymore. >> So people have multiple devices and a lot of different channels of how people engaged. That's expectation on the Cust company side variety of sets of resource is that could be deployed at any given time. So you kind of have this now integrated kind of philosophy with cloud. How What does Cloud and Data? And now Aye, aye, due to the context. And how's the contact center change? Yeah. Does it look like >> that? Yes. Of the real, most important thing that has happened with the cloud computing wave is, you know, first that it made technology easy to consume. You know, it used to be really hard and expensive like we just talked about just to get technology. And then once you've got it, you were stuck with it and didn't change ever. Okay, we're kind of beyond that now with the cloud and that those were the table stakes. But something else happened when we started moving technology to the cloud that was more important. That and that was that we started collecting data, and as we started to collect data >> that >> became really interesting because of one other thing that happened, which was the revolution that happened in machine learning, and it started about ten years ago with some very, you know, big scientific breakthroughs on deep learning, more specifically, and what that deep learning approach needed was lots and lots and lots of data in order to work. It was a great scientific breakthrough, but it kind of stalled a little bit at the beginning because you didn't. There wasn't a lot of data out there that could actually you could get the benefits. Well, as companies have more, more been moving to the cloud. What that's creating his centers of data and not just data for your company, because lots of businesses don't have enough data actually to power machine learning algorithms. Machine learning algorithms are famously data hungry. You know that there's a famous saying from, you know, a bunch of folks in the AI industry. But it's that more data is better data. You know, the more you have, the better you are. In fact, you can also say that you know if you have more data, it's better than having a great algorithm right. The more data will always win. So what the cloud has unlocked is massive amounts of data, and that data is important to actually get at the root cause of the problem of bad customer service and support, which is with that data and the breakthroughs in machine learning. And that data in our industry is customer conversations. What your customers are actually telling you, either by text or by voice or by email that information is really interesting and can be married with machine learning technology to provide automation. It's >> interesting you mentioned customer. I think that's, I think, a key point. And you know, as we look at the data world, people look at certainly from a tech perspective that supply technology to data great that could assist then things. But we tell what customers and you're in business to serve customers. That's probably most valuable data. So as you said earlier, people hide the phone Or is it that they want to shy away from engaging with customers to not support them or hope they go away? They might be indifferent of serving them. You're saying the reverse Be proactive, engaged the customer, get that data so you can iterated on that. So I get that I think that Israel innovation in terms of the direction but as you did with customers is also the human side of it. Yeah, customers want to know that there's someone on the other side. You brought your garage organizing system because that component, how is the role of humans and machines impacting this new transformation from customer center to custom contact Sent it to essentially customer center. Yeah, what is the What is that piece of human? Super important? >> Yeah, we don't see technology replacing all the humans, actually, because and this goes back to my experience in the in the contact center many years ago. And, you know, many years ago. And my observation was and I, in fact, my first job I said, you know, in between two different agents and one of them was named Dave and one was named Ken. And Ken was really warm and effusive, and he got, I remember, he used to get gifts on his desk from customers. They would send him flowers and chocolates and, you know, like their products and so on. And he could tell a customer to shut up in a nice way, and they would love him after it. I mean, it was amazing that he could do this. It was all about empathy. He didn't. He didn't actually know all the answers to all of the questions. But he created these, like, incredible fans amongst the customers. The guy to my right, Dave, he was super smart. He just had, like, as much empathy as a rock. And he could answer all the questions really fast. Okay, And I So I use that cause I would learn things from him, but customers didn't like him. And the answer, you know, what I saw in those two folks, was that you can't do one or the other. You need both And what computers, are and what machine learning specifically. But now that we're getting all this data through the cloud is is able to do is we're able to predict the answers to what customers. You know what the questions from customers will to predict those things really quickly. So that's a sort of a mastery, so machines can help with mastery. They can help with being able to answer every question instantly or know the best thing to say at it to a customer at any given time. But what machines can't do is empathy. Humans are the ones that have to bring the heart. So what we're working on at Five9 is using machines to help agents. Human agents give them mastery, and we're letting the humans then focus on what they do really well, which is bringing the heart to the customer. And that creates a a bond between a brand and a customer that is like, unbreakable. >> I think you're onto something big here because we look a digital, the impact of digital technologies And you could look at variety examples mainstream media to technology companies to any kind of industry of vertical. There's a lot lack of emotional I Q or emotional quotient, and this seems to be what people are looking at you. I'm just looking further than some of the polarization in with digital in terms of media coverage, politics or whatnot. You started to see this focus on how to bring Mohr empathy and Mohr emotional like, yeah, two systems. And I think users are responding to that. Can you comment on your reaction to that? >> Yeah, part of this starts with confusion that the contact that is rampant in the contact centre industry, which is that people don't really want to talk anymore. And, you know, this has been observed because of the fact that, you know, we have new generations entering the work force like millennials. You know, we'll have our kids out there who would prefer to text us than talkto us often. But the reality is, and we surveyed this that actually even millennials still prefer voice as the primary form of communication and and that what has happened, that is the mistake. What is the error that people made? The error that people made is assuming that no, if it were actually conflating a bad voice experience with the fact that voice is bad and that's just not true, and it's observable. Not too. We've gone and actually proven this. So So what we've sort of realised is that what you need to fix is the bad voice experience. What is that? It's like, Wait, going into an Ivy are Okay, That's frustrating. You know what's >> a G are real quick to >> find the interactive voice response. So it's the push one for this push to for that. Everybody hates everyone hates, you know, every company uses it, and it's like a stain on humanity. We need to get rid of those things because they're just awful. So you go into this tree and all that, Okay, so get rid of it. By the way, everybody, you know, five years ago said, Oh, we can fix that problem with bots. Oh, and that actually is almost worse. You know, I've been trying to use bots for the last three months. I've been doing my own little test on this and communicating, you know, using only using text and whenever I hit a But it's like the last thing I want to do is talk to a computer. I want to get to a human. So my first question now is Are you human, which is my version of push zero to get through the I v. R. Gets again to an agent. Okay, so you know, there's been a confusion about this, and when you go back to what you had said earlier, this notion that users that, you know, the empathy is what has tend to be lost. Well, turns out it's much harder to make a emotional connection on text. Then it is with voice, and people just in general are not as good at communicating that emotional content on text because they're not very good writers generally, and they don't have time, Whereas they're excellent at doing that with their voice. You know, I'm not happy verses. I'm not happy, you know, there's a huge range of emotion that commune can be communicated with the human voice, which is extremely powerful. So if we can fix the bad voice experience, take away all that crap so that when you get someone they know, you know they know who you are. It's a you know, if they understand you, they can get to the root cause of your problem very quickly. Then it turns out that the human voice is extremely useful and and we're in now entering into an era where we can use the computer to talk to humans in unique and interesting ways now that I believe is actually still a little bit further out because of a variety of reasons. But in the meantime, computers and a I can help agents master their craft and let them focus on the embassy side of >> things. So in terms of Five9, the core problem that you're solving is what. >> So we provide a flexible, easy to configure, easy to deploy, cloud based contact center. OK, and it's it's it's it's minutes or hours before you can have this technology deployed. You don't need to have a phone system. So you look at a call center that sort of from the old days, and it's like lots of phones on desks in our world. You sweep those away. You have a computer in a Web browser. You plug in a headset, your agent could be sitting anywhere in the world. They get a beautiful web UI that's deeply integrated into Sales Force or Zen desk or service. Now >> our Oracle or >> any CRM system that you have, and we give you this really, really tightly integrated end to end experience. And we just make all of that easy and it handles any kind of contact, whether it's voice or text or email, it all goes through our system. It's all in the cloud. It's really easy and it's affordable. >> And the data management is pretty straight forward. Is that going to be flexible and agile enough to use with other things as people start having different touchpoints? >> Absolutely. In fact, with our system, all your calls are recorded into the cloud, as are all of your contacts. All of that is stored securely in our servers and is accessible to you. You can. There's a whole range of APS in the contact center. You can plug in on >> top of our platform >> and including things like variant Collab Rios. You know this whole area of workforce optimization and and so on, so lots and lots of technologies are actually built on Five9. So when you, by our technology, really banged up technology platform with ah rich ecosystem of APS that plug in on top of it and where we sit really in that value chain, you know, is the core platform that delivers that delivers the data and the pipes, and we sort of provide the intelligence. Also, that runs on top of that data, and that's where we're heading >> and that's your core innovation. Pretty much get that cloud based in it up fast. Get the focus on >> that part of it, and I'd say the second part of it that's sort of product on platform. The second part is really the offer. So it turns out that if you go to most companies, the things that make their customer experience poor that they want to fix, ah, solvable through capabilities that are already available in the platforms that they generally already have. What they're missing is a partner who can help them make that happen because it turns out it's not easy. You know, we've got a very flexible platform. It's been built over more than a decade, so it's like, really rich and in features. But the question and more and more what we see our customers wanting from us is a complete offer, and that includes professional services on site support, you know, people to help you, you know, handhold walk you through that process so well, kind of go the extra mile for our customers and give them in end end solution to their problem, not just a piece of technology. Now, if just technology is what you wanted, Our technology works for businesses with two support center reps. So it's, you know, weeks scale >> all the >> way down to folks. But we also have context are running that have for thousand reps. So we run that entire that entire spectrum for the small customers. They want something easy pre configured off the shelf. Just go. Okay, There's nobody coming on site for those customers. You have four thousand reps, We've got people on site. We darken the skies with our support people and our our engineers and everyone else actually provide a complete solution to our customers. >> That's great. We'll congratulate. I think having that innovation and having the cloud approach gets it up fast, gets the value delivered. And then as they grow, you can flex it, flex with flex the size, the organization not limited. So I want to get Teo. You're doing a panel discussion. Enterprise connect coming up in Orlando That's where we first met. This has been a show that's been talking to the enterprise customers who are been evolving from voice over i. P. Integrated communications, unified communications. Though that world of voice, data and systems to now and open cloud based data A. I So should be exciting. Yeah, panel want to get I don't want to give it away, but what are you talking about? The title is why customer engagements leading the Enterprise communications conversation Give us a quick teaser. What? >> I'm going to be focused on what's coming next, and one of the big reasons that drove me to this company that's attracted some top talent in the industry is that many of us see that the era of the cloud has actually opened these golden doors to a new land, which is powered by artificial intelligence and machine learning, and that we see that solving some of the root cause problems that we talked about earlier, bad customer service and experience that have essentially been talked about for a long time but haven't been solved. That finally, the technology is actually caught up to the problem. And so our big play at Five9 is to become the world's best self learning intelligent contact center platform. And we see that the Contact Center has--is shifting from being less a contact center and more a center of customer data and that that is the key insight that that is the key and said that we had is that wow, this is a lot of really interesting data, you know? Turns out what your customers say to you. It's really, really important. And today, in almost all contact centers, almost everywhere that data goes nowhere. It goes away because it's not very useful. Most of the most of what customers they're telling you is actually voice traffic, and that sits in wave files. If you recorded at all, which many customers don't and then they're not very useful, so they get thrown away. We figured out that that information is ridiculously valuable, but it's only become valuable recently because of advances in machine learning that allow us to do speech to text reliably as good as humans. Okay, speech to text has been around for a while. It's just been really crappy. Now it's really good. And now that it's gotten really good and affordable. Every customer can take advantage of it. So because all of our customers have all of their data stored on our cloud and all calls get recorded, we can now start to translate those voice wave files into text and provide that as insight back to the customer. We signed a partnership with Google to leverage their technology to help us make sense of all of those spoken conversations and then, ultimately all of the text. So we believe the next generation of the Contact Center is going to be less about a contact center and more about a center of customer data, which can be used to drive automation and insight back into the business. That's the big transformation for the next decade in the Contact Center. >> taking the Contact center making gets a customer center. This is kind of compatible with >> Hostage Data Center. That's runner of customer data. >> I mean, it's it's really kind of in line with how dev ops change cloud computing, where you had Devon ops coming together and you're taking that concept, that ethos to the context center, You know? Look, >> um, >> I'm not sure that it's exactly like Deb ops, but I guess you could draw that correlation. I think what you do see in businesses that there's new functions >> popping up all >> the time. A recent function that's popped up his customer, uh, customer success and what his customers success. It's all about reaching out to your customer to help make them successful in the insight that led to customers successes. When you have a services business, if you engage with your customer proactively, you actually can make more money and drive higher value both for the customer and for the business. And you know, I relate this back to my first experience in business, and I remember and I was in support and we're on the twelfth floor. We had a >> whole floor of people, >> and I remember our boss came down one day and they said something really interesting. They said Every time you guys pick up the phone, we lose money. I mean, if you can believe that is that it is now. It sounds crazy, but that's what happened in America. I felt kind of bad about that was like, Wow, I don't want to answer the phone, but it's ringing all the time. So what am I going to do? Well, the answer was we hired someone, not me. But the team hired someone to hide the phone number, which is sort of logical if you're told that when you pick up the phone, you're going to lose money. What do you want to get less phone calls? Well, how are you going to do that? Well, the company's customers can't find about Guess what tons of customers did this other thing we did? Was we employment in an i. V. R. Let's try and give themselves service. So they really the motivation >> of hiding the customer experience that we were running away from the customer experience, >> that iron Iwas and this is in hindsight. I see this that right on the floor above me was it wasn't the thirteenth. It was the fourteenth floor. It was a sales floor and they were doing everything they could tow proactively reach out and contact customers who didn't want to really hear from here from the sales people. So you had this situation. We had a floor of people, my floor, which were sort of running away from customers and a floor of people they were trying to run towards customers and like we're both missing them. It was insane. And what's now transpired in businesses that people get this and go? Wow. If I can deliver a great experience, it actually increases loyalty. It increases the amount of services that my customer will get. They get more value, I get more value. We want to run way, want to run towards customers. We want to reduce the distance between a business and their customer to zero. We want that to be like this kind of connection. We want our businesses, you know, their customers, toe love them. And the way that you get that love actually often comes through the contact Center. So it's becoming much more >> strategic, connecting in, engaging with customers. We're only going >> to be powered by machine learning like you can't do this. Okay? Just by going, I mean, you could do it by hiring lots and lots of humans, but it's really expensive. OK? Does not scale. So the only answer to this problem, which we know how to solve, is toe leverage technology. And it starts in the cloud. >> Right? Great stuff. We'll see you at Enterprise Connect the Cube will be there and great degree to see you. Thanks for coming and great to see this's The Cube Conversation Special Cube comes here in Palo Alto. Grown trial of CEO of Five9. Solving the contact problem. Bring it in. Modernizing it. Running towards customers Customer engagement and big panel coming up. Enterprise connect. I'm John for here in Palo Alto. Thanks for watching.

Published Date : Jan 25 2019

SUMMARY :

I'm John Furrier in the Palo Alto Studios of the Cube. You got a new role. So I think that's, you know, it's It's really emerging as this really hot One of the things that we talked about the past, certainly that you're always on the wave of cloud data. actually call a couple of the companies that made three different calls just to get some details about their product that that user reviews, they were coming back and, you know, some of them. It's an opportunity to its challenge on one hand, for company dealing with the old way to do it, It's in the Philippines or it's and you know, some other country or it's in India or it's it's in a state, One of the things that we've been reporting on over the years and and you know you've been following the Cube and it's looking angle is the Certainly, cloud computing helps data, and I are kind of at the table. the first thing you have to do is really believe that this is an important aspect of delivering your center that is modern that is flexible, that is, you know, has all the latest features and functionality. So you kind of have this with the cloud computing wave is, you know, first that it made You know that there's a famous saying from, you know, a bunch of folks in the AI industry. So I get that I think that Israel innovation in terms of the direction but as you And the answer, you know, what I saw in those two folks, was that you can't do one or the other. and this seems to be what people are looking at you. that what you need to fix is the bad voice experience. So it's the push one for this push to for that. So in terms of Five9, the core problem that you're solving is what. So you look at a call center that sort of from the old days, any CRM system that you have, and we give you this really, really tightly integrated end to end experience. Is that going to be flexible and agile enough to use with other All of that is stored securely in our servers and is accessible to you. you know, is the core platform that delivers that delivers the data and the pipes, Get the focus on and that includes professional services on site support, you know, We darken the skies with our support people and our our engineers And then as they grow, you can flex it, flex with flex the size, Most of the most of what customers they're telling you is actually voice traffic, taking the Contact center making gets a customer center. That's runner of customer data. I'm not sure that it's exactly like Deb ops, but I guess you could draw that correlation. in the insight that led to customers successes. But the team hired someone to hide the phone number, which is And the way that you get that love actually often strategic, connecting in, engaging with customers. So the only answer to this problem, which we know how to solve, We'll see you at Enterprise Connect the Cube will be there and great degree to see you.

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