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Jaime Valles, AWS Latin America | AWS re:Invent 2021


 

>>Hello. And welcome back to the cubes coverage here. Live in Las Vegas for 80 bucks. Re-invent 2021. We're in person been two years since the cube has been on the ground here at a live event, it's a hybrid event. Check them out online. AWS has got to reinvent site as well as cube online. I'm Jennifer, your host got a great guest here from Latin America. Honeywell is VP of Latin America for AWS, a lot of global change, but the regions, a lot of great stuff, cultural integration. If you will, a skills people all around the world using cloud compute. Jaime's great, but coming on the cube. Thanks for coming on. >>Thank you, John. Thank you. It's a pleasure to be >>Here with you. Um, I wish I could speak in the native tongue, but I can't. I ended it, but I know online there's some special rooms that people have on the cube sites. So a lot of tech, a lot of cloud native in the world, I'm seeing Latin America and all the events we've done had great participation in the cloud ecosystem in Latin America, a lot of young talent, a lot of things happening. What's what's going on. >>Well, as you can see around us today, a lot of things are happening in the cloud. We are in this inflection point in the industry of technology that is accelerating innovation, accelerating transformation all over the world. And obviously Latin America is not an exception. We're seeing this momentum. We're seeing large enterprise companies leveraging the cloud to transform their customer experiences, to drive innovation. We're seeing startups to drive competitiveness and try to compete with the world. And that's also enabling a lot of younger generations to move faster, to innovate, to dream big and drive new ideas. So you're seeing that same momentum in Latin America, all across the region. But this is the one John and we, and we are seeing this happening for many years ahead. >>You know, I love inflection points and I've been saying this and just wrote a blog post about it on siliconangle.com that we are now at another inflection point where cloud is going next gen, where in any kind of revolution, every inflection point, this cultural revolution starts with the young people. And I've never seen an impact with Kubernetes and microservices and the modern approach of the younger generation. It's like if I was 20, that'd be a kid in the candy store. What I don't have to build land is there for me. I got to don't have to provision any servers. So the I'm seeing an impact for the younger generation around cloud and it's global phenomenon. What's what's going on in the younger talent in Latin America. Well, >>Let's just say, I mean, generations see inflection as opportunity, opportunity to make new things happen to, as I said to dream big and actually enabled their ideas to become a reality. And that's where you're seeing all across the region. You see this in Brazil, you see these in Argentina, you see this Columbia, Mexico, largest startup communities that are competing with the world. And you have, you know, we have an example like Newman that was here this morning, like started seven years ago, 2014 with a view transforming the financial services experience. That's where we're seeing all across Latin America, because >>The young kids slinging APIs around with containers. Now you've got the container movement. We had a great showing from Brazil and our DockerCon event. Um, net, very notable, um, intelligence coming out of that area. Amazing young talent. I'm just blown away by the, by the work, but in the region itself is still transformation. So I know you're, you're well known for doing really big deals at AWS. Uh, I can say that big banks, multimillion dollar deals. So there's growth there there's existing business transforming while new entrepreneurs are coming in. It's kind of a best of both worlds. What's the, what's the growth look like. >>Uh, as you mentioned, very large enterprises understand that the cloud and a transformation of culture is going to allow them to innovate them, to have loyal customers, every large enterprise customer. We're thinking about different ways to contact their customers, transforming the experience you're seeing customers like like Bancolombia that are migrating their legacy systems into the cloud in order to make faster decisions, to increase agility, to increase innovation and lead their people. Because at the end journey is all about the people that their people build on behalf of their customers and transform their experiences. >>You know, one of the things I noticed during the pandemic, and I'd love to get your reaction to this because I know you're living that as well every day, even before the pandemic, but since everything went virtual now hybrid, you're seeing a very low friction point to get in and collaborate. There's almost a new social construct, connective tissue between no boundaries. So you can have an event like here at reinvent, we're in person, but yet there's an online community digitally engaging. So we're starting to see cell formation where people around the world are getting together. How has it impacted how you manage and how you engage with your customers in your region? >>Well, as I said, it's a combination of many things. Our customers are still like people in person. That's why we have our business in Brazil. We have obviously in Argentina, Colombia, Mexico, Costa Rica, Peru, we still have presses. There we are where we work very close with our customers. We understand they need and what they want to do. But now, for example, during the last two years, I've had the opportunity to leverage in technology, be present in what we call virtual trips in most of our countries full day experiences. And I have to tell you at the beginning, I was concerned. I didn't have the opportunity to meet some of these people before today. When I see them in person here in re-invent this like, as if we had met from four. So as you say is the hybrid experience that allows us to be in-person with our customers, with our partners across the region, but also in a remote base, having the opportunity to build the same relations. And that's what technology is enabling better experience, faster innovation and moral agility and growth all across Latin America. >>So it's one of the things I talked to Adams Leschi about before reinvent a week ago, um, on a bank exclusive interview with him was he was very adamant about the clouds expanding everywhere. Honestly, you've got the edge in manufacturing, ADP percent everywhere, but he mentioned the regions, the continued growth of regions. It's been 10 years since Latin America. How's that impacted what you got going on there. And what's next from a region perspective. And how has that changed the landscape >>While you're touching? John is probably the most important thing we're seeing. You're absolutely right. We started 10 years ago, December 14 in Brazil with an office and a region there Caesar will launch offices in most of our countries. Now the important thing here is how our technology is enabling our companies, Latin American companies. We have 17 million companies in Latin America be more competitive. You know, some examples, I just mentioned Nubank, but we have that is competing with very large companies. You have Bancolombia you have GBM in Mexico. So what we're seeing is our companies be able by leveraging the latest and best technology to compete with the world and to drive that competitiveness that we need. The other thing about talent. If we enable and empower our Latin American talent or builders to build these new experiences, that's, what's going to allow the region to accelerate their growth, their competitiveness, and their social benefits. >>It was interesting too, is that you can see from the trends to do that. You can do it really fast now instantly. So it's, it's an amazing opportunity. Um, I gotta ask you while you're here, cause I'm really curious. I'm sure the viewers will be as well. What's what's going on in Latin America from a trend stamp. What's the vibe like? What's the, what's the environment like what's the, what's the mindset like there in those regions, from an entrepreneurship perspective, from a cloud enablement perspective, a cultural perspective, what's your report? How would you report on that? >>First of all, we're seeing the cloud accelerate all across Latin America. And I, and as I said, it's really day one for all of us. The other thing is that our customers are understanding that digital transformation is not a technology transformation. It's a cultural transformation leverage by leveraging technology for that to happen. It's about people. It's about mechanisms in the company. It's about the way companies make decisions. And that's why, why the power of the cloud is so important in impact to empower these people, to make things happen. In fact, what we're seeing in Latin America is CEOs of some of these companies like Bancolombia CEO is very engaged in this transformation where he's reviewing technology, he's understanding the cloud because that's how they realize or how they understand the importance of, you know, changing their companies, focused on their customers. The other thing is Latin American companies understand that they need to understand their customer needs work backwards from that and leverage that their technology, the cloud in order to improve the experiences of the >>Costumes. So I had to put you on the spot on a question. I gotta ask you, you know, if this is 10 years of re-invent, we've been here for nine. And I remember the first one we went with the second one. Wasn't many people here were like getting guests from the hallway. Hey, come on up on the cube. And now we can't, there's no open spots. Um, 15 years is how old Amazon is Amazon web services. So, so as Adam takes over and you have Amazon going in the next 15 years, what's your vision on how that evolves? Because you know, you're looking at the pandemic ending and pandemic has proven to a lot of people that digital works here, but as exposed what doesn't work, you can't hide the ball anymore if your business, but you're exposed. If you're in the cloud or you've got modern software, if no one's using it, it's not working change it. You can do it fast. So the whole hiding behind, you know, I bought this project, what this software, old guard, new guard, I mean, you can't hide the volume where, so that changes things, but also the creativity of refactoring business is also there. So you got, you got fear. I don't can't hide the ball and you're exposed to opportunity. >>What's your reaction to that? In fact, what I was going to say is where we see some opportunity. I mean, if you see 15 years side where you see, first of all, is all customers in Latin America or everywhere else leveraging the cloud. That's the most important thing. Number two, people leveraging technology to make things happen. It's about building. It's about me. And we talk about this before is when you realize that people are looking for better ways to improve their experience, launching the startups. And this is in finance, in the financial services. This is in manufacturing. This is in all the different industries across Latin America. We see opportunity. The other one, John is a region like Latin America understands that with people you need to enable them. It's about talent. And in order to enable talent, you need to educate them. So in AWS, we're actually investing a lot of time and effort to what to give them the best training content in their local language to launch programs that allow them to innovate like activate that enables to start off to launch. So what we're doing is giving Vilders younger generation tools to be more successful and again, dream big and make things happen now. So the next 15 years, Saba opportunity transforming faster decision-making agility in the way companies move and also driving competitiveness in Latin America to be able to compete in a globalized environment because everything is interconnected and it's about global reach today. And that's why we need our talent to invest, educate, to drive the transformation of the region. >>The global connectedness is a real point there. Great insight. I think the cultural revolutions here, the younger generations engaged existing businesses transforming, which means if they don't do it right, they're going to lose it to the other guy, other people. So I have, okay. Final question for you. Thanks for coming on. Appreciate your time. I know you're busy looking at the pandemic ending. What's the major patterns that you're seeing in Latin America, around companies strategies to transform out of the pandemic, a growth strategy, because everyone I talked to was like, we're going to come out with a tailwind and we're going to be on the upward slope. Obviously they're using cloud of course, but is there a pattern of that coming out of the pandemic with an upward growth? So >>We're seeing all across Latin America companies looking for better ways to reach our customers. That is the fact traditional touch points are not enough. Now they are building on top of that. So we are seeing Latin American companies invested, transform their legacy systems in order to look for different ways to approach the customers. Number two, we're seeing Latin American companies to leverage data in order to make better, more informed and faster decisions and to scale their business and accelerate and empower their teams. We're seeing companies in Latin America, investing in tools to let their people make things happen. As I said before, cultural transformation, digital transformation is about people. It's about fast decision making and it's about leveraging the technology to make it happen. We're seeing a lot of startup communities across our countries, new ideas, taking place. And as you know, AWS has always been focused on let known supporting startups and those new ideas. So we're seeing a lot of things happen in the region. A lot of momentum, a lot of growth. And what we're seeing is the cloud enabling that growth, that opportunity that you were talking about with our view that 15 years out, a lot of new business models are going to be late making hat. They can have >>Great point. I think just to highlight that one key thing, talent, you just add talent to the cloud capabilities. You can get there faster, you do it with a team, even better. Um, collaborations changing. Just the ability to capture opportunities are now faster than when we were growing up. They have a better don't think literally that you wish you were 20. Again, I do with all this code out there. >>And that's where we say it's about the people. And I can tell you from one of our biggest investments, my biggest investments is given the talent that opportunity, given our best training content in local language so they can learn new and better ways of making things happen. So again, as I said, leveraging supporting startups to grow. So all the problems around talent for Latin American cities, for our customers and our partners, because at the end, we understand that our partners expand our solutions to the market. And these are partners that allow us to be present in the many countries that are part of Latin America. >>Well, we'd love your vision, love your, love, your, your insight. And we will have a cube region in your area, and we're going to contact you. The cube will open their doors for the Latin America community. So look for that this year. Thanks for coming on. Now, >>joining you and hosting you in our countries. You're going to see a lot of enthusiasm, passion, and growth and opportunity Latina, >>A lot of great action. The younger generations engaged the older generations transforming the business models. The cloud is going next, gen. This is the cube bringing all the live action. You're watching the queue, the leader in global tech coverage. I'm John Farrow, your host. Thanks for watching.

Published Date : Dec 1 2021

SUMMARY :

Jaime's great, but coming on the cube. It's a pleasure to be So a lot of tech, a lot of cloud native in the world, We're seeing large enterprise companies leveraging the cloud to transform So the I'm seeing an impact You see this in Brazil, you see these in Argentina, you see this Columbia, Mexico, So I know you're, you're well known for doing really big deals at AWS. in order to make faster decisions, to increase agility, to increase innovation You know, one of the things I noticed during the pandemic, and I'd love to get your reaction to this because I know you're living that as well every day, And I have to tell you at the beginning, I was concerned. So it's one of the things I talked to Adams Leschi about before reinvent a week ago, um, be able by leveraging the latest and best technology to compete with the world I'm sure the viewers will be as well. It's about the way companies make decisions. And I remember the first one we went with the second one. And in order to enable talent, out of the pandemic, a growth strategy, because everyone I talked to was like, we're going to come out with a tailwind and it's about leveraging the technology to make it happen. Just the ability to capture And I can tell you from one of our biggest investments, And we will have a cube region in your area, You're going to see a lot of enthusiasm, passion, This is the cube bringing all the live action.

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Dave Duggal, EnterpriseWeb & Azhar Sayeed, Red Hat | MWC Barcelona 2023


 

>> theCUBE's live coverage is made possible by funding from Dell Technologies. Creating technologies that drive human progress. (ambient music) >> Lisa: Hey everyone, welcome back to Barcelona, Spain. It's theCUBE Live at MWC 23. Lisa Martin with Dave Vellante. This is day two of four days of cube coverage but you know that, because you've already been watching yesterday and today. We're going to have a great conversation next with EnterpriseWeb and Red Hat. We've had great conversations the last day and a half about the Telco industry, the challenges, the opportunities. We're going to unpack that from this lens. Please welcome Dave Duggal, founder and CEO of EnterpriseWeb and Azhar Sayeed is here, Senior Director Solution Architecture at Red Hat. >> Guys, it's great to have you on the program. >> Yes. >> Thank you Lisa, >> Great being here with you. >> Dave let's go ahead and start with you. Give the audience an overview of EnterpriseWeb. What kind of business is it? What's the business model? What do you guys do? >> Okay so, EnterpriseWeb is reinventing middleware, right? So the historic middleware was to build vertically integrated stacks, right? And those stacks are now such becoming the rate limiters for interoperability for so the end-to-end solutions that everybody's looking for, right? Red Hat's talking about the unified platform. You guys are talking about Supercloud, EnterpriseWeb addresses that we've built middleware based on serverless architecture, so lightweight, low latency, high performance middleware. And we're working with the world's biggest, we sell through channels and we work through partners like Red Hat Intel, Fortnet, Keysight, Tech Mahindra. So working with some of the biggest players that have recognized the value of our innovation, to deliver transformation to the Telecom industry. >> So what are you guys doing together? Is this, is this an OpenShift play? >> Is it? >> Yeah. >> Yeah, so we've got two projects right her on the floor at MWC throughout the various partners, where EnterpriseWeb is actually providing an application layer, sorry application middleware over Red Hat's, OpenShift and we're essentially generating operators so Red Hat operators, so that all our vendors, and, sorry vendors that we onboard into our catalog can be deployed easily through the OpenShift platform. And we allow those, those vendors to be flexibly composed into network services. So the real challenge for operators historically is that they, they have challenges onboarding the vendors. It takes a long time. Each one of them is a snowflake. They, you know, even though there's standards they don't all observe or follow the same standards. So we make it easier using models, right? For, in a model driven process to on boards or streamline that onboarding process, compose functions into services deploy those services seamlessly through Red Hat's OpenShift, and then manage the, the lifecycle, like the quality of service and the SLAs for those services. >> So Red Hat obviously has pretty prominent Telco business has for a while. Red Hat OpenStack actually is is pretty popular within the Telco business. People thought, "Oh, OpenStack, that's dead." Actually, no, it's actually doing quite well. We see it all over the place where for whatever reason people want to build their own cloud. And, and so, so what's happening in the industry because you have the traditional Telcos we heard in the keynotes that kind of typical narrative about, you know, we can't let the over the top vendors do this again. We're, we're going to be Apifi everything, we're going to monetize this time around, not just with connectivity but the, but the fact is they really don't have a developer community. >> Yes. >> Yet anyway. >> Then you have these disruptors over here that are saying "Yeah, we're going to enable ISVs." How do you see it? What's the landscape look like? Help us understand, you know, what the horses on the track are doing. >> Sure. I think what has happened, Dave, is that the conversation has moved a little bit from where they were just looking at IS infrastructure service with virtual machines and OpenStack, as you mentioned, to how do we move up the value chain and look at different applications. And therein comes the rub, right? You have applications with different requirements, IT network that have various different requirements that are there. So as you start to build those cloud platform, as you start to modernize those set of applications, you then start to look at microservices and how you build them. You need the ability to orchestrate them. So some of those problem statements have moved from not just refactoring those applications, but actually now to how do you reliably deploy, manage in a multicloud multi cluster way. So this conversation around Supercloud or this conversation around multicloud is very >> You could say Supercloud. That's okay >> (Dave Duggal and Azhar laughs) >> It's absolutely very real though. The reason why it's very real is, if you look at transformations around Telco, there are two things that are happening. One, Telco IT, they're looking at partnerships with hybrid cloud, I mean with public cloud players to build a hybrid environment. They're also building their own Telco Cloud environment for their network functions. Now, in both of those spaces, they end up operating two to three different environments themselves. Now how do you create a level of abstraction across those? How do you manage that particular infrastructure? And then how do you orchestrate all of those different workloads? Those are the type of problems that they're actually beginning to solve. So they've moved on from really just putting that virtualizing their application, putting it on OpenStack to now really seriously looking at "How do I build a service?" "How do I leverage the catalog that's available both in my private and public and build an overall service process?" >> And by the way what you just described as hybrid cloud and multicloud is, you know Supercloud is what multicloud should have been. And what, what it originally became is "I run on this cloud and I run on this cloud" and "I run on this cloud and I have a hybrid." And, and Supercloud is meant to create a common experience across those clouds. >> Dave Duggal: Right? >> Thanks to, you know, Supercloud middleware. >> Yeah. >> Right? And, and so that's what you guys do. >> Yeah, exactly. Exactly. Dave, I mean, even the name EnterpriseWeb, you know we started from looking from the application layer down. If you look at it, the last 10 years we've looked from the infrastructure up, right? And now everybody's looking northbound saying "You know what, actually, if I look from the infrastructure up the only thing I'll ever build is silos, right?" And those silos get in the way of the interoperability and the agility the businesses want. So we take the perspective as high level abstractions, common tools, so that if I'm a CXO, I can look down on my environments, right? When I'm really not, I honestly, if I'm an, if I'm a CEO I don't really care or CXO, I don't really care so much about my infrastructure to be honest. I care about my applications and their behavior. I care about my SLAs and my quality of service, right? Those are the things I care about. So I really want an EnterpriseWeb, right? Something that helps me connect all my distributed applications all across all of the environments. So I can have one place a consistency layer that speaks a common language. We know that there's a lot of heterogeneity down all those layers and a lot of complexity down those layers. But the business doesn't care. They don't want to care, right? They want to actually take their applications deploy them where they're the most performant where they're getting the best cost, right? The lowest and maybe sustainability concerns, all those. They want to address those problems, meet their SLAs meet their quality service. And you know what, if it's running on Amazon, great. If it's running on Google Cloud platform, great. If it, you know, we're doing one project right here that we're demonstrating here is with with Amazon Tech Mahindra and OpenShift, where we took a disaggregated 5G core, right? So this is like sort of latest telecom, you know net networking software, right? We're deploying pulling elements of that network across core, across Amazon EKS, OpenShift on Red Hat ROSA, as well as just OpenShift for cloud. And we, through a single pane of deployment and management, we deployed the elements of the 5G core across them and then connected them in an end-to-end process. That's Telco Supercloud. >> Dave Vellante: So that's an O-RAN deployment. >> Yeah that's >> So, the big advantage of that, pardon me, Dave but the big advantage of that is the customer really doesn't care where the components are being served from for them. It's a 5G capability. It happens to sit in different locations. And that's, it's, it's about how do you abstract and how do you manage all those different workloads in a cohesive way? And that's exactly what EnterpriseWeb is bringing to the table. And what we do is we abstract the underlying infrastructure which is the cloud layer. So if, because AWS operating environment is different then private cloud operating environment then Azure environment, you have the networking is set up is different in each one of them. If there is a way you can abstract all of that and present it in a common operating model it becomes a lot easier than for anybody to be able to consume. >> And what a lot of customers tell me is the way they deal with multicloud complexity is they go with mono cloud, right? And so they'll lose out on some of the best services >> Absolutely >> If best of, so that's not >> that's not ideal, but at the end of the day, agree, developers don't want to muck with all the plumbing >> Dave Duggal: Yep. >> They want to write code. >> Azhar: Correct. >> So like I come back to are the traditional Telcos leaning in on a way that they're going to enable ISVs and developers to write on top of those platforms? Or are there sort of new entrance and disruptors? And I know, I know the answer is both >> Dave Duggal: Yep. >> but I feel as though the Telcos still haven't, traditional Telcos haven't tuned in to that developer affinity, but you guys sell to them. >> What, what are you seeing? >> Yeah, so >> What we have seen is there are Telcos fall into several categories there. If you look at the most mature ones, you know they are very eager to move up the value chain. There are some smaller very nimble ones that have actually doing, they're actually doing something really interesting. For example, they've provided sandbox environments to developers to say "Go develop your applications to the sandbox environment." We'll use that to build an net service with you. I can give you some interesting examples across the globe that, where that is happening, right? In AsiaPac, particularly in Australia, ANZ region. There are a couple of providers who have who have done this, but in, in, in a very interesting way. But the challenges to them, why it's not completely open or public yet is primarily because they haven't figured out how to exactly monetize that. And, and that's the reason why. So in the absence of that, what will happen is they they have to rely on the ISV ecosystem to be able to build those capabilities which they can then bring it on as part of the catalog. But in Latin America, I was talking to one of the providers and they said, "Well look we have a public cloud, we have our own public cloud, right?" What we want do is use that to offer localized services not just bring everything in from the top >> But, but we heard from Ericson's CEO they're basically going to monetize it by what I call "gouge", the developers >> (Azhar laughs) >> access to the network telemetry as opposed to saying, "Hey, here's an open platform development on top of it and it will maybe create something like an app store and we'll take a piece of the action." >> So ours, >> to be is a better model. >> Yeah. So that's perfect. Our second project that we're showing here is with Intel, right? So Intel came to us cause they are a reputation for doing advanced automation solutions. They gave us carte blanche in their labs. So this is Intel Network Builders they said pick your partners. And we went with the Red Hat, Fort Net, Keysite this company KX doing AIML. But to address your DevX, here's Intel explicitly wants to get closer to the developers by exposing their APIs, open APIs over their infrastructure. Just like Red Hat has APIs, right? And so they can expose them northbound to developers so developers can leverage and tune their applications, right? But the challenge there is what Intel is doing at the low level network infrastructure, right? Is fundamentally complex, right? What you want is an abstraction layer where develop and this gets to, to your point Dave where you just said like "The developers just want to get their job done." or really they want to focus on the business logic and accelerate that service delivery, right? So the idea here is an EnterpriseWeb they can literally declaratively compose their services, express their intent. "I want this to run optimized for low latency. I want this to run optimized for energy consumption." Right? And that's all they say, right? That's a very high level statement. And then the run time translates it between all the elements that are participating in that service to realize the developer's intent, right? No hands, right? Zero touch, right? So that's now a movement in telecom. So you're right, it's taking a while because these are pretty fundamental shifts, right? But it's intent based networking, right? So it's almost two parts, right? One is you have to have the open APIs, right? So that the infrastructure has to expose its capabilities. Then you need abstractions over the top that make it simple for developers to take, you know, make use of them. >> See, one of the demonstrations we are doing is around AIOps. And I've had literally here on this floor, two conversations around what I call as network as a platform. Although it sounds like a cliche term, that's exactly what Dave was describing in terms of exposing APIs from the infrastructure and utilizing them. So once you get that data, then now you can do analytics and do machine learning to be able to build models and figure out how you can orchestrate better how you can monetize better, how can how you can utilize better, right? So all of those things become important. It's just not about internal optimization but it's also about how do you expose it to third party ecosystem to translate that into better delivery mechanisms or IOT capability and so on. >> But if they're going to charge me for every API call in the network I'm going to go broke (team laughs) >> And I'm going to get really pissed. I mean, I feel like, I'm just running down, Oracle. IBM tried it. Oracle, okay, they got Java, but they don't they don't have developer jobs. VMware, okay? They got Aria. EMC used to have a thing called code. IBM had to buy Red Hat to get to the developer community. (Lisa laughs) >> So I feel like the telcos don't today have those developer shops. So, so they have to partner. [Azhar] Yes. >> With guys like you and then be more open and and let a zillion flowers bloom or else they're going to get disrupted in a big way and they're going to it's going to be a repeat of the over, over the top in, in in a different model that I can't predict. >> Yeah. >> Absolutely true. I mean, look, they cannot be in the connectivity business. Telcos cannot be just in the connectivity business. It's, I think so, you know, >> Dave Vellante: You had a fry a frozen hand (Dave Daggul laughs) >> off that, you know. >> Well, you know, think about they almost have to go become over the top on themselves, right? That's what the cloud guys are doing, right? >> Yeah. >> They're riding over their backbone that by taking a creating a high level abstraction, they in turn abstract away the infrastructure underneath them, right? And that's really the end game >> Right? >> Dave Vellante: Yeah. >> Is because now, >> they're over the top it's their network, it's their infrastructure, right? They don't want to become bid pipes. >> Yep. >> Now you, they can take OpenShift, run that in any cloud. >> Yep. >> Right? >> You can run that in hybrid cloud, enterprise web can do the application layer configuration and management. And together we're running, you know, OSI layers one through seven, east to west, north to south. We're running across the the RAN, the core and the transport. And that is telco super cloud, my friend. >> Yeah. Well, >> (Dave Duggal laughs) >> I'm dominating the conversation cause I love talking super cloud. >> I knew you would. >> So speaking of super superpowers, when you're in customer or prospective customer conversations with providers and they've got, obviously they're they're in this transformative state right now. How, what do you describe as the superpower between Red Hat and EnterpriseWeb in terms of really helping these Telcos transforms. But at the end of the day, the connectivity's there the end user gets what they want, which is I want this to work wherever I am. >> Yeah, yeah. That's a great question, Lisa. So I think the way you could look at it is most software has, has been evolved to be specialized, right? So in Telcos' no different, right? We have this in the enterprise, right? All these specialized stacks, all these components that they wire together in the, in you think of Telco as a sort of a super set of enterprise problems, right? They have all those problems like magnified manyfold, right? And so you have specialized, let's say orchestrators and other tools for every Telco domain for every Telco layer. Now you have a zoo of orchestrators, right? None of them were designed to work together, right? They all speak a specific language, let's say quote unquote for doing a specific purpose. But everything that's interesting in the 21st century is across layers and across domains, right? If a siloed static application, those are dead, right? Nobody's doing those anymore. Even developers don't do those developers are doing composition today. They're not doing, nobody wants to hear about a 6 million lines of code, right? They want to hear, "How did you take these five things and bring 'em together for productive use?" >> Lisa: Right. How did you deliver faster for my enterprise? How did you save me money? How did you create business value? And that's what we're doing together. >> I mean, just to add on to Dave, I was talking to one of the providers, they have more than 30,000 nodes in their infrastructure. When I say no to your servers running, you know, Kubernetes,running open stack, running different components. If try managing that in one single entity, if you will. Not possible. You got to fragment, you got to segment in some way. Now the question is, if you are not exposing that particular infrastructure and the appropriate KPIs and appropriate things, you will not be able to efficiently utilize that across the board. So you need almost a construct that creates like a manager of managers, a hierarchical structure, which would allow you to be more intelligent in terms of how you place those, how you manage that. And so when you ask the question about what's the secret sauce between the two, well this is exactly where EnterpriseWeb brings in that capability to analyze information, be more intelligent about it. And what we do is provide an abstraction of the cloud layer so that they can, you know, then do the right job in terms of making sure that it's appropriate and it's consistent. >> Consistency is key. Guys, thank you so much. It's been a pleasure really digging through EnterpriseWeb. >> Thank you. >> What you're doing >> with Red Hat. How you're helping the organization transform and Supercloud, we can't forget Supercloud. (Dave Vellante laughs) >> Fight Supercloud. Guys, thank you so much for your time. >> Thank you so much Lisa. >> Thank you. >> Thank you guys. >> Very nice. >> Lisa: We really appreciate it. >> For our guests and for Dave Vellante, I'm Lisa Martin. You're watching theCUBE, the leader in live tech coverage coming to you live from MWC 23. We'll be back after a short break.

Published Date : Feb 28 2023

SUMMARY :

that drive human progress. the challenges, the opportunities. have you on the program. What's the business model? So the historic middleware So the real challenge for happening in the industry What's the landscape look like? You need the ability to orchestrate them. You could say Supercloud. And then how do you orchestrate all And by the way Thanks to, you know, And, and so that's what you guys do. even the name EnterpriseWeb, you know that's an O-RAN deployment. of that is the customer but you guys sell to them. on the ISV ecosystem to be able take a piece of the action." So that the infrastructure has and figure out how you And I'm going to get So, so they have to partner. the over, over the top in, in in the connectivity business. They don't want to become bid pipes. OpenShift, run that in any cloud. And together we're running, you know, I'm dominating the conversation the end user gets what they want, which is And so you have specialized, How did you create business value? You got to fragment, you got to segment Guys, thank you so much. and Supercloud, we Guys, thank you so much for your time. to you live from MWC 23.

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Applying Smart Data Fabrics Across Industries


 

(upbeat music) >> Today more than ever before, organizations are striving to gain a competitive advantage, deliver more value to customers, reduce risk, and respond more quickly to the needs of businesses. Now, to achieve these goals, organizations need easy access to a single view of accurate, consistent and very importantly, trusted data. If it's not trusted, nobody's going to use it and all in near real time. However, the growing volumes and complexities of data make this difficult to achieve in practice. Not to mention the organizational challenges that have evolved as data becomes increasingly important to winning in the marketplace. Specifically as data grows, so does the prevalence of data silos, making, integrating and leveraging data from internal and external sources a real challenge. Now, in this final segment, we'll hear from Joe Lichtenberg who's the global head of product and industry marketing, and he's going to discuss how smart data fabrics can be applied to different industries. And by way of these use cases, we'll probe Joe's vast knowledge base and ask him to highlight how InterSystems, which touts a next gen approach to Customer 360, how the company leverages a smart data fabric to provide organizations of varying sizes and sectors in financial services, supply chain, logistics and healthcare with a better, faster and easier way to deliver value to the business. Joe welcome, great to have you here. >> Thank you, it's great to be here. That was some intro. I could not have said it better myself, so thank you for that. >> Thank you. Well, we're happy to have you on this show now. I understand- >> It's great to be here. >> You you've made a career helping large businesses with technology solutions, small businesses, and then scale those solutions to meet whatever needs they had. And of course, you're a vocal advocate as is your company of data fabrics. We talked to Scott earlier about data fabrics, how it relates to data mesh big discussions in the industry. So tell us more about your perspective. >> Sure, so first I would say that I have been in this industry for a very long time so I've been like you, I'm sure, for decades working with customers and with technology, really to solve these same kinds of challenges. So for decades, companies have been working with lots and lots of data and trying to get business value to solve all sorts of different challenges. And I will tell you that I've seen many different approaches and different technologies over the years. So, early on, point to point connections with custom coding, and I've worked with integration platforms 20 years ago with the advent of web services and service-oriented architectures and exposing endpoints with wisdom and getting access to disparate data from across the organization. And more recently, obviously with data warehouses and data lakes and now moving workloads to the cloud with cloud-based data marts and data warehouses. Lots of approaches that I've seen over the years but yet still challenges remain in terms of getting access to a single trusted real-time view of data. And so, recently, we ran a survey of more than 500 different business users across different industries and 86% told us that they still lack confidence in using their data to make decisions. That's a huge number, right? And if you think about all of the work and all of the technology and approaches over the years, that is a surprising number and drilling into why that is, there were three main reasons. One is latency. So the amount of time that it takes to access the data and process the data and make it fit for purpose by the time the business has access to the data and the information that they need, the opportunity has passed. >> Elapsed time, not speed a light, right? But that too maybe. >> But it takes a long time if you think about these processes and you have to take the data and copy it and run ETL processes and prepare it. So that's one, one is just the amount of data that's disparate in data silos. So still struggling with data that is dispersed across different systems in different formats. And the third, is data democratization. So the business really wants to have access to the data so that they can drill into the data and ask ad hoc questions and the next question and drill into the information and see where it leads them rather than having sort of pre-structured data and pre-structured queries and having to go back to IT and put the request back on the queue again and waiting. >> So it takes too long, the data's too hard to get to 'cause it's in silos and the data lacks context because it's technical people that are serving up the data to the business people. >> Exactly. >> And there's a mismatch. >> Exactly right. So they call that data democratization or giving the business access to the data and the tools that they need to get the answers that they need in the moment. >> So the skeptic in me, 'cause you're right I have seen this story before and the problems seem like they keep coming up, year after year, decade after decade. But I'm an optimist and so. >> As am I. >> And so I sometimes say, okay, same wine new bottle, but it feels like it's different this time around with data fabrics. You guys talk about smart data fabrics from your perspective, what's different? >> Yeah, it's very exciting and it's a fundamentally different approach. So if you think about all of these prior approaches, and by the way, all of these prior approaches have added value, right? It's not like they were bad, but there's still limitations and the business still isn't getting access to all the data that they need in the moment, right? So data warehouses are terrific if you know the questions that you want answered and you take the data and you structure the data in advance. And so now you're serving the business with sort of pre-planned answers to pre-planned queries, right? The data fabric, what we call a smart data fabric is fundamentally different. It's a fundamentally different approach in that rather than sort of in batch mode, taking the data and making it fit for purpose with all the complexity and delays associated with it, with a data fabric where accessing the data on demand as it's needed, as it's requested, either by the business or by applications or by the data scientists directly from the source systems. >> So you're not copying it necessarily to that to make that you're not FTPing it, for instance. I've got it, you take it, you're basically using the same source. >> You're pulling the data on demand as it's being requested by the consumers. And then all of the data management processes that need to be applied for integration and transformation to get the data into a consistent format and business rules and analytic queries. And with Jess showed with machine learning, predictive prescriptive analytics all sorts of powerful capabilities are built into the fabric so that as you're pulling the data on demand, right, all of these processes are being applied and the net result is you're addressing these limitations around latency and silos that we've seen in the past. >> Okay, so you've talked about you have a lot of customers, InterSystems does in different industries supply chain, financial services, manufacturing. We heard from just healthcare. What are you seeing in terms of applications of smart data fabrics in the real world? >> Yeah, so we see it in every industry. So InterSystems, as you know, has been around now for 43 years, and we have tens of thousands of customers in every industry. And this architectural pattern now is providing value for really critical use cases in every industry. So I'm happy to talk to you about some that we're seeing. I could actually spend like three hours here and there but I'm very passionate about working with customers and there's all sorts of exciting. >> What are some of your favorites? >> So, obviously supply chain right now is going through a very challenging time. So the combination of what's happening with the pandemic and disruptions and now I understand eggs are difficult to come by I just heard on NPR. >> Yeah and it's in part a data problem and a big part of data problem, is that fair? >> Yeah and so, in supply chain, first there's supply chain visibility. So organizations want a real time or near real time expansive view of what's happening across the entire supply chain from a supply all the way through distribution, right? So that's only part of the issue but that's a huge sort of real-time data silos problem. So if you think about your extended supply chain, it's complicated enough with all the systems and silos inside your firewall, before all of your suppliers even just thinking about your tier one suppliers let alone tier two and tier three. And then building on top of real-time visibility is what the industry calls a control tower, what we call the ultimate control tower. And so it's built in analytics to be able to sense disruptions and exceptions as they occur and predict the likelihood of these disruptions occurring. And then having data driven and analytics driven guidance in terms of the best way to deal with these disruptions. So for example, an order is missing line items or a cargo ship is stuck off port somewhere. What do you do about it? Do you reroute a different cargo ship, right? Do you take an order that's en route to a different client and reroute that? What's the cost associated? What's the impact associated with it? So that's a huge issue right now around control towers for supply chain. So that's one. >> Can I ask you a question about that? Because you and I have both seen a lot but we've never seen, at least I haven't the economy completely shut down like it was in March of 2020, and now we're seeing this sort of slingshot effect almost like you're driving on the highway sometimes you don't know why, but all of a sudden you slow down and then you speed up, you think it's okay then you slow down again. Do you feel like you guys can help get a handle on that product because it goes on both sides. Sometimes you can't get the product, sometimes there's too much of a product as well and that's not good for business. >> Yeah, absolutely. You want to smooth out the peaks and valleys. >> Yeah. >> And that's a big business goal, business challenge for supply chain executives, right? So you want to make sure that you can respond to demand but you don't want to overstock because there's cost associated with that as well. So how do you optimize the supply chains and it's very much a data silo and a real time challenge. So it's a perfect fit for this new architectural pattern. >> All right, what else? >> So if we look at financial services, we have many, many customers in financial services and that's another industry where they have many different sources of data that all have information that organizations can use to really move the needle if they could just get to that single source of truth in real time. So we sort of bucket many different implementations and use cases that we do around what we call Business 360 and Customer 360. So Business 360, there's all sorts of ways to add business value in terms of having a real-time operational view across all of the different GOs and parts of the business, especially in these very large global financial services institutions like capital markets and investment firms and so forth. So around Business 360, having a realtime view of risk, operational performance regulatory compliance, things like that. Customer 360, there's a whole set of use cases around Customer 360 around hyper-personalization of customers and in realtime next best action looking to see how you can sell more increase share of wallet, cross-sell, upsell to customers. We also do a lot in terms of predicting customer churn. So if you have all the historical data and what's the likelihood of customers churning to be able to proactively intercede, right? It's much more cost effective to keep assets under management and keep clients rather than going and getting new clients to come to the firm. A very interesting use case from one of our customers in Latin America, so Banco do Brasil largest bank in all of Latin America and they have a very innovative CTO who's always looking for new ways to move the needle for the bank. And so one of their ideas and we're working with them to do this is how can they generate net new revenue streams by bringing in new business to the bank? And so they identified a large percentage of the population in Latin America that does no banking. So they have no banking history not only with Banco do Brasil, but with any bank. So there's a fair amount of risk associated with offering services to this segment of the population that's not associated with any banks or financial institutions. >> There is no historical data on them, there's no. >> So it's a data challenge. And so, they're bringing in data from a variety of different sources, social media, open source data that they find online and so forth. And with us running risk models to identify which are the citizens that there's acceptable risk to offer their services. >> It's going to be huge market of unbanked people in vision Latin America. >> Wow, that's interesting. >> Yeah, yeah, totally vision. >> And if you can lower the risk and you could tap that market and be first >> And they are, yeah. >> Yeah. >> So very exciting. Manufacturing, we know industry 4.0 which is about taking the OT data, so the data from the MES systems and the streaming data, real-time streaming data from the machine controllers and integrating it with the IT data, so your data warehouses and your ERP systems and so forth to have not only a real-time view of manufacturing from supply and source all the way through demand but also predictive maintenance and things like that. So that's very big right now in manufacturing. >> Kind of cool to hear these use cases beyond your healthcare, which is obviously, your wheelhouse, Scott defined this term of smart data fabrics, different than data fabrics, I guess. So when we think about these use cases what's the value add of so-called smart data fabrics? >> Yeah, it's a great question. So we did not define the term data fabric or enterprise data fabric. The analysts now are all over it. They're all saying it's the future of data management. It's a fundamentally different approach this architectural approach to be able to access the data on demand. The canonical definition of a data fabric is to access the data where it lies and apply a set of data management processes, but it does not include analytics, interestingly. And so we firmly believe that most of these use cases gain value from having analytics built directly into the fabric. So whether that's business rules or predictive analytics to predict the likelihood of a customer churn or a machine on the shop floor failing or prescriptive analytics. So if there's a problem in the supply chain, what's the guidance for the supply chain managers to take the best action, right? Prescriptive analytics based on data. So rather than taking the data and the data fabric and moving it to another environment to run those analytics where you have complexity and latency, having tall of those analytics capabilities built directly into the fabric, which is why we call it a smart data fabric, brings a lot of value to our customers. >> So simplifies the whole data lifecycle, data pipelining, the hyper-specialized roles that you have to have, you can really just focus on one platform, is that? >> Exactly, basically, yeah. And it's a simplicity of architecture and faster speed to production. So a big differentiator for our technology, for InterSystems, Iris, is most if not all of the capabilities that are needed are built into one engine, right? So you don't need to stitch together 10 or 15 or 20 different data management services for relational database in a non-relational database and a caching layer and a data warehouse and security and so forth. And so you can do that. There's many ways to build this data fabric architecture, right? InterSystems is not the only way. >> Right? >> But if you can speed and simplify the implementation of the fabric by having most of what you need in one engine, one product that gets you to where you need to go much, much faster. >> Joe, how can people learn more about smart data Fabric some of the use cases that you've presented here? >> Yeah, come to our website, intersystems.com. If you go to intersystems.com/smartdatafabric that'll take you there. >> I know that you have like probably dozens more examples but it would be cool- >> I do. >> If people reach out to you, how can they get in touch? >> Oh, I would love that. So feel free to reach out to me on LinkedIn. It's Joe Lichtenberg I think it's linkedin.com/joeLichtenberg and I'd love to connect. >> Awesome. Joe, thanks so much for your time. Really appreciate it. >> It was great to be here. Thank you, Dave. >> All right, I hope you've enjoyed our program today. You know, we heard Scott now he helped us understand this notion of data fabrics and smart data fabrics and how they can address the data challenges faced by the vast majority of organizations today. Jess Jody's demo was awesome. It was really a highlight of the program where she showed the smart data fabrics inaction and Joe Lichtenberg, we just heard from him dug in to some of the prominent use cases and proof points. We hope this content was educational and inspires you to action. Now, don't forget all these videos are available on Demand to watch, rewatch and share. Go to theCUBE.net, check out siliconangle.com for all the news and analysis and we'll summarize the highlights of this program and go to intersystems.com because there are a ton of resources there. In particular, there's a knowledge hub where you'll find some excellent educational content and online learning courses. There's a resource library with analyst reports, technical documentation videos, some great freebies. So check it out. This is Dave Vellante. On behalf of theCUBE and our supporter, InterSystems, thanks for watching and we'll see you next time. (upbeat music)

Published Date : Feb 15 2023

SUMMARY :

and ask him to highlight how InterSystems, so thank you for that. you on this show now. big discussions in the industry. and all of the technology and But that too maybe. and drill into the information and the data lacks context or giving the business access to the data and the problems seem And so I sometimes say, okay, and by the way, to that to make that you're and the net result is you're fabrics in the real world? So I'm happy to talk to you So the combination and predict the likelihood of but all of a sudden you slow the peaks and valleys. So how do you optimize the supply chains of the different GOs and parts data on them, there's no. risk models to identify It's going to be huge market and integrating it with the IT Kind of cool to hear these use cases and moving it to another if not all of the capabilities and simplify the Yeah, come to our and I'd love to connect. Joe, thanks so much for your time. It was great to be here. and go to intersystems.com

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Zeynep Ozdemir, Palo Alto Networks | Palo Alto Networks Ignite22


 

>> Announcer: TheCUBE presents Ignite22, brought to you by Palo Alto Networks. >> Hey, welcome back to Vegas. Great to have you. We're pleased that you're watching theCUBE. Lisa Martin and Dave Vellante. Day two of theCUBE's coverage of Palo Alto Ignite22 from the MGM Grand. Dave, we're going to be talking about data. >> You know I love data. >> I do know you love data. >> Survey data- >> There is a great new survey that Palo Alto Networks just published yesterday, "What's next in cyber?" We're going to be digging through it with their CMO. Who better to talk about data with than a CMO that has a PhD in machine learning? We're very pleased to welcome to the program, Zeynep Ozdemir, CMO of Palo Alto Networks. Great to have you. Thank you for joining us. >> It's a pleasure to be here. >> First, I got to ask you about your PhD. Your background as a CMO is so interesting and unique. Give me a little bit of a history on that. >> Oh, absolutely, yes. Yes, I admit that I'm a little bit of an untraditional marketing leader. I spent probably the first half of my career as a software engineer and a research scientist in the area of machine learning and speech signal processing, which is very uncommon, I admit that. Honestly, it has actually helped me immensely in my current role. I mean, you know, you've spoken to Lee Klarich, I think a little while ago. We have a very tight and close partnership with product and engineering teams at Palo Alto Networks. And, you know, cybersecurity is a very complex topic. And we're at a critical juncture right now where all of these new technologies, AI, machine learning, cloud computing, are going to really transform the industry. And I think that I'm very lucky, as somebody who's very technically competent in all of those areas, to partner with the best people and the leading company right now. So, I'm very happy that my technical background is actually helping in this journey. >> Dave: Oh, wait, aren't you like a molecular biologist, or something? >> A reformed molecular...yes. >> Yes. >> Okay. Whoa, okay. (group laughs) >> But >> Math guy over here. >> Yeah. You guys just, the story that I tease is... the amount of data in there is unbelievable. This has just started in August, so a few months ago. >> Zeynep: Yeah. >> Fresh data. You surveyed 1300 CXOs globally. >> Zeynep: That's right. >> Across industries and organizations are saying, you know, hybrid work and remote work became status quo like that. >> Yes. >> Couple years ago everyone shifted to multicloud and of course the cyber criminals are sophisticated, and they're motivated, and they're well funded. >> Zeynep: That's right. >> What are some of the things that you think that the survey really demonstrated that validate the direction that Palo Alto Networks is going in? >> That's right. That's right. So we do these surveys because first and foremost, we have to make sure we're aligned with our customers in terms of our product strategy and the direction. And we have to confirm and validate our very strong opinions about the future of the cybersecurity industry. So, but this time when we did this survey, we just saw some great insights, and we decided we want to share it with the broader industry because we obviously want to drive thought leadership and make sure everybody is in the same level field. Some interesting and significant results with this one. So, as you said, this was 1300 C level cybersecurity decision makers and executives across the world. So we had participants from Europe, from Japan, from Asia Pacific, Latin America, in addition to North America. So one of the most significant stats or data points that we've seen was the fact that out of everybody interviewed, 96% of participants had experienced one or more cybersecurity breaches in the past 12 months. That was more than what we expected, to be honest with you. And then 57% of them actually experienced three or more. So those stats are really worth sharing in terms of where the state of cybersecurity is. What also was personally interesting to me was 33% of them actually experienced an operational disruption as a result of a breach, which is a big number. It's one third of participants. So all of these were very interesting. We asked them more detailed questions around you know, how many...like obviously all of them are trying to respond to this situation. They're trying different technologies, different tools and it seems like they're in a point where they're almost have too many tools and technologies because, you know, when you have too many tools and technologies, there's the operational overhead of integrating them. It creates blind spots between them because those tools aren't really communicating with each other. So what we heard from the responders was that on average they were on like 32 tools, 22% was on 50 or more tools, which is crazy. But what the question we asked them was, you know, are you, are you looking to consolidate? Are you looking to go more tools or less tools? Like what are your thoughts on that? And a significant majority of them, like about 77% said they are actively trying to reduce the number of technologies that they're trying to use because they want to actually achieve better security outcomes. >> I wonder if you could comment on this. So early on in the pandemic, we have a partner, survey partner ETR, Enterprise Technology Research. And we saw a real shift of course, 'cause of hybrid work toward endpoint security, cloud security, they were rearchitecting their networks, a new focus on, you know, different thinking about network security and identity. >> Yeah. >> You play in all of those in partner for identity. >> Zeynep: Yeah. >> I almost, my question is, is was there kind of a knee jerk reaction to get point tools to plug some of those holes? >> Zeynep: Yes. >> And now they're...'cause we said at the time, this is a permanent shift in thinking. What we didn't think through it's coming to focus here at this conference is, okay, we did that, but now we created another problem. >> Zeynep: Yeah. Yeah. >> Now we're- >> Yes, yes. You're very right. I think, and it's very natural to do this, right? >> Sure. >> Every time a problem pops up, you want to fix it as quickly as possible. And you look... you survey who can help you with that. And then you kind of get going because cybersecurity is one of those areas where you can't really wait and do, you know, take time to fix those problems. So that happened a lot and it is happening. But what happened as a result of that. For example, I'll give you a data point from the actual survey that answers this very question. When we asked these executives what keeps them like up at night, like what's their biggest concern? A significant majority of them said, oh we're having difficulty with data management. And what that means is that all these tools that they've deployed, they're generating a lot of insights and data, but they're disconnected, right? So there is no one place where you can say, look at it holistically and come to conclusions very fast about how threat actors are moving in an organization. So that's a direct result of this proliferation of tools, if you will. And you're right. And it will...it's a natural thing to deploy products very quickly. But then you have to take a step back and say, how do I make this more effective? How do I bring things together, bring all my data together to be able to get to threats detect threats much faster? >> An unintended consequence of that quick fix. >> And become cyber resilient. We've been hearing a lot about cyber resiliency. >> Yes, yes. >> Recently and something that I was noting in the survey is only 25% of execs said, yeah, our cyber resilience and readiness is high. And you found that there was a lack of alignment between the boards and the executive levels. And we actually spoke with I think BJ yesterday on how are you guys and even some of your partners >> Yeah. >> How are you helping facilitate that alignment? We know security's always a board level- >> Zeynep: Yes. >> Conversation, but the lack of alignment was kind of surprising to me. >> Yeah. Well I think the good news is that I think we... cybersecurity is taking its place in board discussions more and more. Whether there's alignment or not, at least it's a topic, right? >> Yeah. That was also out of the survey that we saw. I think yes, we have a lot of, a big role to play in helping security executives communicate better with boards and c-level executives in their organizations. Because as we said, it's a very complex topic, and it has to be taken from two angles. When there's...it's a board level discussion. One, how are you reducing risk and making sure that you're resilient. Two, how do you think about return on investment and you know, what's the right level of investment and is that investment going to get us the return that we need? >> What do you think of this? So there's another interesting stat here. What keeps executives up at night? >> Mmhm. >> You mentioned difficulty of data management. Normally, the CISO response to what's your number one problem is lack of talent. >> Zeynep: Number three there, yes. Yeah. >> And it is maybe somewhat related to difficulty of data management, but maybe people have realized, you know what? I'm never going to solve this problem by throwing bodies at it. >> Yeah. >> I got to think of a better way to consolidate my data. Maybe partner with a company that can help me do that. And then the second one was scared of being left behind changes in the tech stack. So we're moving so fast to digitize. >> Zeynep: Yes. >> And security's still an afterthought. And so it's almost as though they're kind of rethinking the problems 'cause they know that they can't just solve the issue by throwing, you know, more hires at it 'cause they can't find the people. >> That is...you're absolutely spot on. The thing about cybersecurity skills gap, it's a reality. It's very real. It's a hard place to be. It's hard to ramp up sometimes. Also, there's a lot of turnover. But you're right in the sense that a lot of the manual work that is needed for cybersecurity, it's actually more sort of much easier to tackle with machines- >> Yeah. >> Than humans. It's a funny double click on the stat you just gave. In North America, the responders when we asked them like how they're coping with the skills shortage, they said we're automating more. So we're using more AI, we're using more process automation to make sure we do the heavy lifting with machines and then only present to the people what they're very good at, is making judgements, right? Very sort of like last minute judgment calls. In the other parts of the world, the top answer to that question is how you're tackling cybersecurity skill shortage was, we're actually trying to provide higher wages and better benefits to the existing p... so there's a little bit of a gap between the two. But I think, I think the world is moving towards the former, which is let's do as much as we can with AI and machines and automation in general and then let's make sure we're more in an automation assisted world versus a human first world. >> We also saw on the survey that ransomware was, you know, the big concern in the United States. Not as much, not that it's not a concern >> Lisa: Yeah. >> In other parts of the world. >> Zeynep: Yeah. >> But it wasn't number one. Why do you think that is? Is it 'cause maybe the US has more to lose? Is it, you know, more high profile or- >> Yeah. Look, I mean, yes you're right? So most responders said number one is ransomware. That's my biggest concern going into 2023. And it was for JAPAC and I think EMEA, Europe, it was supply chain attacks. >> Dave: Right. >> So I think US has been hit hard by ransomware in the past year. I think it's like fresh memory and that's why it rose to the top in various verticals. So I'm not surprised with that outcome. I think supply chain is more of a... we've, you know, we've been hit hard globally by that, and it's very new. >> Lisa: Yeah. >> So I think a lot of the European and JAPAC responders are responding to it from a perspective of, this is a problem I still don't know how to solve. You know, like, and it's like I need the right infrastructure to...and I need the right visibility into my software supply chain. It's very top of mind. So those were some of the differences, but you're right. That was a very interesting regional distinction as well. >> How do you take this data and then bring it back to your customers to kind of close the loop? Do you do that? Do you say, okay, hey, we're going to share this data with you, get realtime feedback- >> Zeynep: Yes. >> Dave: We often like to do that with data- >> Zeynep: Absolutely. >> Say okay...'cause you know, when you do a survey like this, you're like, oh, I wish we asked A, B and C. But it gives you, informs you as to where to double click. Is there a system to do that? Or process to do that? >> Yes. Our hope and goal is to do this every year and see how things are changing and then do some historical analysis as to how things are changing as well. But as I said in the very beginning, I think we take this and we say, okay, there's a lot of alignment in these areas, especially for us for our products to see if where our products are deployed to see if some of those numbers vary, you know, per product. Because we address as a company, we address a lot of these concerns. So then it's very encouraging to say, okay, with certain customers, we're going to go, we're going to have develop certain metrics and we're going to measure how much of a difference we're making with these stats. >> Well, I mean, if you can show that you're consolidating- >> Yeah. >> You know, the number of tools and show the business impact- >> Right. >> Exactly. >> Home run. >> Exactly. Yes- >> Speaking of business outcomes, you know, we have so many conversations around everything needs to be outcome-based. Can security become an enabler of business outcomes for organizations? >> Absolutely. Security has to be an enabler. So it's, you know, back to the security lagging behind the evolution of the digital transformation, I don't think it's possible to move fast without having security move fast with digital transformation. I don't think anybody would raise their hands and say, I'm just going to have the most creative, most interesting digital transformation journey. But, you know, security is say, so I think we're past that point where I think generally people do agree that security has to run as fast as digital transformation and really enable those business outcomes that everybody's proud of. So Yes. Yes it is. >> So...sorry. So chicken and egg, digital transformation, cyber transformation. >> Zeynep: Yes. >> Lisa: How are they related? Is one digital leading? >> They are two halves of the perfect solution. They have to coexist because otherwise if you're taking a lot of risk with your digital transformation, is it really worth going through a digital transformation? >> Yeah. >> Yeah. >> So there's a board over here. I'm looking at it and it started out blank. >> Yes. >> And it's what's next in cyber and basically- >> That's this. Yes. >> People can come through and they can write down, and there's some great stuff in there: 5G, cloud native, some technical stuff, automated meantime to repair or to remediation. >> Yeah. >> Somebody wrote AWS. The AWS guys left their mark, which is kind of cool. >> Zeynep: That's great. >> And so I'm wondering, so we always talk about... we just talked about earlier that cyber is a board...has become a board level you know, issue. I think even go back mid last decade, it was really starting to gain strength. What I'm looking for, and I dunno if there's anything in here that suggests this is going beyond the board. So it becomes this top down thing, not just the the SOC, not just the, you know, IT, not just the board. Now it's top down maybe it's bottom up, middle out. The awareness across the organization. >> Zeynep: Absolutely. >> And that's something that I think is that is a next big thing in cyber. I believe it's coming. >> Cybersecurity awareness is a topic. And you know, there are companies who do that, who actually educate just all of us who work for corporations on the best way to tackle, especially when the human is the source and the reason knowingly or unknowing, mostly unknowingly of cyber attacks. Their education and awareness is critical in preventing a lot of this...before our, you know tools even get in. So I agree with you that there is a cybersecurity awareness as a topic is going to be very, very popular in the future. >> Lena Smart is the CISO of MongoDB does... I forget what she calls it, but she basically takes the top security people in the company like the super geeks and puts 'em with those that know nothing about security, and they start having conversations. >> Zeynep: Yeah. >> And then so they can sort of be empathic to each other's point of view. >> Zeynep: Absolutely. >> And that's how she gets the organization to become cyber aware. >> Yes. >> It's brilliant. >> It is. >> So simple. >> Exactly. Well that's the beauty in it is the simplicity. >> Yeah. And there are programs just to put a plug. There are programs where you can simulate, for example, phishing attacks with your, you know employee base and your workforce. And then teach them at that moment when they fall for it, you know, what they should have done. >> I think I can make a family game night. >> Yeah. Yeah. (group laughs) >> I'm serious. That's a good little exercise For everybody. >> Yes. Yeah, exactly. >> It really is. Especially as the sophistication and smishing gets more and more common these days. Where can folks go to get their hands on this juicy survey that we just unpacked? >> We have it online, so if you go to the Palo Alto Networks website, there's a big link to the survey from there. So for sure there's a summary version that you can come in and you can have access to all the stats. >> Excellent. Zeynep, it's been such a pleasure having you on the program dissecting what's keeping CXOs up at night, what Palo Alto Networks is doing to really help organizations digitally transform cyber transformation and achieve that nirvana of cyber resilience. We appreciate so much your insights. >> Thanks very much. It's been the pleasure. >> Dave: Good to have you. >> Thank you >> Zeynep Ozdemir and Dave Vellante. I'm Lisa Martin. You're watching theCUBE, the leader in live and emerging tech coverage. (upbeat music)

Published Date : Dec 14 2022

SUMMARY :

brought to you by Palo Alto Networks. of Palo Alto Ignite22 from the MGM Grand. We're going to be digging First, I got to ask you about your PhD. in all of those areas, to (group laughs) You guys just, the You surveyed 1300 CXOs globally. organizations are saying, you know, and of course the cyber and technologies because, you know, So early on in the in partner for identity. it's coming to focus here Zeynep: Yeah. natural to do this, right? of those areas where you can't of that quick fix. And become cyber resilient. of alignment between the boards Conversation, but the lack news is that I think we... and it has to be taken from two angles. What do you think of this? to what's your number one problem is lack Zeynep: Number three there, yes. I'm never going to solve this I got to think of a better of rethinking the to tackle with machines- on the stat you just gave. that ransomware was, you know, Is it 'cause maybe the And it was for JAPAC and we've, you know, we've been are responding to it as to where to double click. But as I said in the very Yes- outcomes, you know, So it's, you know, back So chicken and egg, of the perfect solution. So there's a board over here. Yes. automated meantime to mark, which is kind of cool. not just the, you know, And that's something that I think is So I agree with you that Lena Smart is the to each other's point of view. to become cyber aware. in it is the simplicity. And there are programs just to put a plug. Yeah. That's a good little exercise Yes. Especially as the sophistication and you can have access to all the stats. a pleasure having you It's been the pleasure. the leader in live and

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Day 4 Keynote Analysis | AWS re:Invent 2022


 

(upbeat music) >> Good morning everybody. Welcome back to Las Vegas. This is day four of theCUBE's wall-to-wall coverage of our Super Bowl, aka AWS re:Invent 2022. I'm here with my co-host, Paul Gillin. My name is Dave Vellante. Sanjay Poonen is in the house, CEO and president of Cohesity. He's sitting in as our guest market watcher, market analyst, you know, deep expertise, new to the job at Cohesity. He was kind enough to sit in, and help us break down what's happening at re:Invent. But Paul, first thing, this morning we heard from Werner Vogels. He was basically given a masterclass on system design. It reminded me of mainframes years ago. When we used to, you know, bury through those IBM blue books and red books. You remember those Sanjay? That's how we- learned back then. >> Oh God, I remember those, Yeah. >> But it made me think, wow, now you know IBM's more of a systems design, nobody talks about IBM anymore. Everybody talks about Amazon. So you wonder, 20 years from now, you know what it's going to be. But >> Well- >> Werner's amazing. >> He pulled out a 24 year old document. >> Yup. >> That he had written early in Amazon's evolution about synchronous design or about essentially distributed architectures that turned out to be prophetic. >> His big thing was nature is asynchronous. So systems are asynchronous. Synchronous is an illusion. It's an abstraction. It's kind of interesting. But, you know- >> Yeah, I mean I've had synonyms for things. Timeless architecture. Werner's an absolute legend. I mean, when you think about folks who've had, you know, impact on technology, you think of people like Jony Ive in design. >> Dave: Yeah. >> You got to think about people like Werner in architecture and just the fact that Andy and the team have been able to keep him engaged that long... I pay attention to his keynote. Peter DeSantis has obviously been very, very influential. And then of course, you know, Adam did a good job, you know, watching from, you know, having watched since I was at the first AWS re:Invent conference, at time was President SAP and there was only a thousand people at this event, okay? Andy had me on stage. I think I was one of the first guest of any tech company in 2011. And to see now this become like, it's a mecca. It's a mother of all IT events, and watch sort of even the transition from Andy to Adam is very special. I got to catch some of Ruba's keynote. So while there's some new people in the mix here, this has become a force of nature. And the last time I was here was 2019, before Covid, watched the last two ones online. But it feels like, I don't know 'about what you guys think, it feels like it's back to 2019 levels. >> I was here in 2019. I feel like this was bigger than 2019 but some people have said that it's about the same. >> I think it was 60,000 versus 50,000. >> Yes. So close. >> It was a little bigger in 2019. But it feels like it's more active. >> And then last year, Sanjay, you weren't here but it was 25,000, which was amazing 'cause it was right in that little space between Omicron, before Omicron hit. But you know, let me ask you a question and this is really more of a question about Amazon's maturity and I know you've been following them since early days. But the way I get the question, number one question I get from people is how is Amazon AWS going to be different under Adam than it was under Andy? What do you think? >> I mean, Adam's not new because he was here before. In some senses he knows the Amazon culture from prior, when he was running sales and marketing prior. But then he took the time off and came back. I mean, this will always be, I think, somewhat Andy's baby, right? Because he was the... I, you know, sent him a text, "You should be really proud of what you accomplished", but you know, I think he also, I asked him when I saw him a few weeks ago "Are you going to come to re:Invent?" And he says, "No, I want to leave this to be Adam's show." And Adam's going to have a slightly different view. His keynotes are probably half the time. It's a little bit more vision. There was a lot more customer stories at the beginning of it. Taking you back to the inspirational pieces of it. I think you're going to see them probably pulling up the stack and not just focused in infrastructure. Many of their platform services are evolved. Many of their, even application services. I'm surprised when I talk to customers. Like Amazon Connect, their sort of call center type technologies, an app layer. It's getting a lot. I mean, I've talked to a couple of Fortune 500 companies that are moving off Ayer to Connect. I mean, it's happening and I did not know that. So it's, you know, I think as they move up the stack, the platform's gotten more... The data centric stack has gotten, and you know, in the area we're working with Cohesity, security, data protection, they're an investor in our company. So this is an important, you know, both... I think tech player and a partner for many companies like us. >> I wonder the, you know, the marketplace... there's been a big push on the marketplace by all the cloud companies last couple of years. Do you see that disrupting the way softwares, enterprise software is sold? >> Oh, for sure. I mean, you have to be a ostrich with your head in the sand to not see this wave happening. I mean, what's it? $150 billion worth of revenue. Even though the growth rates dipped a little bit the last quarter or so, it's still aggregatively between Amazon and Azure and Google, you know, 30% growth. And I think we're still in the second or third inning off a grand 1 trillion or 2 trillion of IT, shifting not all of it to the cloud, but significantly faster. So if you add up all of the big things of the on-premise world, they're, you know, they got to a certain size, their growth is stable, but stalling. These guys are growing significantly faster. And then if you add on top of them, platform companies the data companies, Snowflake, MongoDB, Databricks, you know, Datadog, and then apps companies on top of that. I think the move to the Cloud is inevitable. In SaaS companies, I don't know why you would ever implement a CRM solution on-prem. It's all gone to the Cloud. >> Oh, it is. >> That happened 15 years ago. I mean, begin within three, five years of the advent of Salesforce. And the same thing in HR. Why would you deploy a HR solution now? You've got Workday, you've got, you know, others that are so some of those apps markets are are just never coming back to an on-prem capability. >> Sanjay, I want to ask you, you built a reputation for being able to, you know, forecast accurately, hit your plan, you know, you hit your numbers, you're awesome operator. Even though you have a, you know, technology degree, which you know, that's a two-tool star, multi-tool star. But I call it the slingshot economy. This is like, I mean I've seen probably more downturns than anybody in here, you know, given... Well maybe, maybe- >> Maybe me. >> You and I both. I've never seen anything like this, where where visibility is so unpredictable. The economy is sling-shotting. It's like, oh, hurry up, go Covid, go, go go build, build, build supply, then pull back. And now going forward, now pulling back. Slootman said, you know, on the call, "Hey the guide, is the guide." He said, "we put it out there, We do our best to hit it." But you had CrowdStrike had issues you know, mid-market, ServiceNow. I saw McDermott on the other day on the, on the TV. I just want to pay, you know, buy from the guy. He's so (indistinct) >> But mixed, mixed results, Salesforce, you know, Octa now pre-announcing, hey, they're going to be, or announcing, you know, better visibility, forward guide. Elastic kind of got hit really hard. HPE and Dell actually doing really well in the enterprise. >> Yep. >> 'Course Dell getting killed in the client. But so what are you seeing out there? How, as an executive, do you deal with such poor visibility? >> I think, listen, what the last two or three years have taught us is, you know, with the supply chain crisis, with the surge that people thought you may need of, you know, spending potentially in the pandemic, you have to start off with your tech platform being 10 x better than everybody else. And differentiate, differentiate. 'Cause in a crowded market, but even in a market that's getting tougher, if you're not differentiating constantly through technology innovation, you're going to get left behind. So you named a few places, they're all technology innovators, but even if some of them are having challenges, and then I think you're constantly asking yourselves, how do you move from being a point product to a platform with more and more services where you're getting, you know, many of them moving really fast. In the case of Roe, I like him a lot. He's probably one of the most savvy operators, also that I respect. He calls these speedboats, and you know, his core platform started off with the firewall network security. But he's built now a very credible cloud security, cloud AI security business. And I think that's how you need to be thinking as a tech executive. I mean, if you got core, your core beachhead 10 x better than everybody else. And as you move to adjacencies in these new platforms, have you got now speedboats that are getting to a point where they are competitive advantage? Then as you think of the go-to-market perspective, it really depends on where you are as a company. For a company like our size, we need partners a lot more. Because if we're going to, you know, stand on the shoulders of giants like Isaac Newton said, "I see clearly because I stand on the shoulders giants." I need to really go and cultivate Amazon so they become our lead partner in cloud. And then appropriately Microsoft and Google where I need to. And security. Part of what we announced last week was, last month, yeah, last couple of weeks ago, was the data security alliance with the biggest security players. What was I trying to do with that? First time ever done in my industry was get Palo Alto, CrowdStrike, Wallace, Tenable, CyberArk, Splunk, all to build an alliance with me so I could stand on their shoulders with them helping me. If you're a bigger company, you're constantly asking yourself "how do you make sure you're getting your, like Amazon, their top hundred customers spending more with that?" So I think the the playbook evolves, and I'm watching some of these best companies through this time navigate through this. And I think leadership is going to be tested in enormously interesting ways. >> I'll say. I mean, Snowflake is really interesting because they... 67% growth, which is, I mean, that's best in class for a company that's $2 billion. And, but their guide was still, you know, pretty aggressive. You know, so it's like, do you, you know, when it when it's good times you go, "hey, we can we can guide conservatively and know we can beat it." But when you're not certain, you can't dial down too far 'cause your investors start to bail on you. It's a really tricky- >> But Dave, I think listen, at the end of the day, I mean every CEO should not be worried about the short term up and down in the stock price. You're building a long-term multi-billion dollar company. In the case of Frank, he has, I think I shot to a $10 billion, you know, analytics data warehousing data management company on the back of that platform, because he's eyeing the market that, not just Teradata occupies today, but now Oracle occupies or other databases, right? So his tam as it grows bigger, you're going to have some of these things, but that market's big. I think same with Palo Alto. I mean Datadog's another company, 75% growth. >> Yeah. >> At 20% margins, like almost rule of 95. >> Amazing. >> When they're going after, not just the observability market, they're eating up the sim market, security analytics, the APM market. So I think, you know, that's, you look at these case studies of companies who are going from point product to platforms and are steadily able to grow into new tams. You know, to me that's very inspiring. >> I get it. >> Sanjay: That's what I seek to do at our com. >> I get that it's a marathon, but you know, when you're at VMware, weren't you looking at the stock price every day just out of curiosity? I mean listen, you weren't micromanaging it. >> You do, but at the end of the day, and you certainly look at the days of earnings and so on so forth. >> Yeah. >> Because you want to create shareholder value. >> Yeah. >> I'm not saying that you should not but I think in obsession with that, you know, in a short term, >> Going to kill ya. >> Makes you, you know, sort of myopically focused on what may not be the right thing in the long term. Now in the long arc of time, if you're not creating shareholder value... Look at what happened to Steve Bomber. You needed Satya to come in to change things and he's created a lot of value. >> Dave: Yeah, big time. >> But I think in the short term, my comments were really on the quarter to quarter, but over a four a 12 quarter, if companies are growing and creating profitable growth, they're going to get the valuation they deserve. >> Dave: Yeah. >> Do you the... I want to ask you about something Arvind Krishna said in the previous IBM earnings call, that IT is deflationary and therefore it is resistant to the macroeconomic headwinds. So IT spending should actually thrive in a deflation, in a adverse economic climate. Do you think that's true? >> Not all forms of IT. I pay very close attention to surveys from, whether it's the industry analysts or the Morgan Stanleys, or Goldman Sachs. The financial analysts. And I think there's a gluc in certain sectors that will get pulled back. Traditional view is when the economies are growing people spend on the top line, front office stuff, sales, marketing. If you go and look at just the cloud 100 companies, which are the hottest private companies, and maybe with the public market companies, there's way too many companies focused on sales and marketing. Way too many. I think during a downsizing and recession, that's going to probably shrink some, because they were all built for the 2009 to 2021 era, where it was all about the top line. Okay, maybe there's now a proposition for companies who are focused on cost optimization, supply chain visibility. Security's been intangible, that I think is going to continue to an investment. So I tell, listen, if you are a tech investor or if you're an operator, pay attention to CIO priorities. And right now, in our business at Cohesity, part of the reason we've embraced things like ransomware protection, there is a big focus on security. And you know, by intelligently being a management and a security company around data, I do believe we'll continue to be extremely relevant to CIO budgets. There's a ransomware, 20 ransomware attempts every second. So things of that kind make you relevant in a bank. You have to stay relevant to a buying pattern or else you lose momentum. >> But I think what's happening now is actually IT spending's pretty good. I mean, I track this stuff pretty closely. It's just that expectations were so high and now you're seeing earnings estimates come down and so, okay, and then you, yeah, you've got the, you know the inflationary factors and your discounted cash flows but the market's actually pretty good. >> Yeah. >> You know, relative to other downturns that if this is not a... We're not actually not in a downturn. >> Yeah. >> Not yet anyway. It may be. >> There's a valuation there. >> You have to prepare. >> Not sales. >> Yeah, that's right. >> When I was on CNBC, I said "listen, it's a little bit like that story of Joseph. Seven years of feast, seven years of famine." You have to prepare for potentially your worst. And if it's not the worst, you're in good shape. So will it be a recession 2023? Maybe. You know, high interest rates, inflation, war in Russia, Ukraine, maybe things do get bad. But if you belt tightening, if you're focused in operational excellence, if it's not a recession, you're pleasantly surprised. If it is one, you're prepared for it. >> All right. I'm going to put you in the spot and ask you for predictions. Expert analysis on the World Cup. What do you think? Give us the breakdown. (group laughs) >> As my... I wish India was in the World Cup, but you can't get enough Indians at all to play soccer well enough, but we're not, >> You play cricket, though. >> I'm a US man first. I would love to see one of Brazil, or Argentina. And as a Messi person, I don't know if you'll get that, but it would be really special for Messi to lead, to end his career like Maradonna winning a World Cup. I don't know if that'll happen. I'm probably going to go one of the Latin American countries, if the US doesn't make it far enough. But first loyalty to the US team, and then after one of the Latin American countries. >> And you think one of the Latin American countries is best bet to win or? >> I don't know. It's hard to tell. They're all... What happens now at this stage >> So close, right? >> is anybody could win. >> Yeah. You just have lots of shots of gold. I'm a big soccer fan. It could, I mean, I don't know if the US is favored to win, but if they get far enough, you get to the finals, anybody could win. >> I think they get Netherlands next, right? >> That's tough. >> Really tough. >> But... The European teams are good too, but I would like to see US go far enough, and then I'd like to see Latin America with team one of Argentina, or Brazil. That's my prediction. >> I know you're a big Cricket fan. Are you able to follow Cricket the way you like? >> At god unearthly times the night because they're in Australia, right? >> Oh yeah. >> Yeah. >> I watched the T-20 World Cup, select games of it. Yeah, you know, I'm not rapidly following every single game but the World Cup games, I catch you. >> Yeah, it's good. >> It's good. I mean, I love every sport. American football, soccer. >> That's great. >> You get into basketball now, I mean, I hope the Warriors come back strong. Hey, how about the Warriors Celtics? What do we think? We do it again? >> Well- >> This year. >> I'll tell you what- >> As a Boston Celtics- >> I would love that. I actually still, I have to pay off some folks from Palo Alto office with some bets still. We are seeing unprecedented NBA performance this year. >> Yeah. >> It's amazing. You look at the stats, it's like nothing. I know it's early. Like nothing we've ever seen before. So it's exciting. >> Well, always a pleasure talking to you guys. >> Great to have you on. >> Thanks for having me. >> Thank you. Love the expert analysis. >> Sanjay Poonen. Dave Vellante. Keep it right there. re:Invent 2022, day four. We're winding up in Las Vegas. We'll be right back. You're watching theCUBE, the leader in enterprise and emerging tech coverage. (lighthearted soft music)

Published Date : Dec 1 2022

SUMMARY :

When we used to, you know, Yeah. So you wonder, 20 years from now, out to be prophetic. But, you know- I mean, when you think you know, watching from, I feel like this was bigger than 2019 I think it was 60,000 But it feels like it's more active. But you know, let me ask you a question So this is an important, you know, both... I wonder the, you I mean, you have to be a ostrich you know, others that are so But I call it the slingshot economy. I just want to pay, you or announcing, you know, better But so what are you seeing out there? I mean, if you got core, you know, pretty aggressive. I think I shot to a $10 billion, you know, like almost rule of 95. So I think, you know, that's, I seek to do at our com. I mean listen, you and you certainly look Because you want to Now in the long arc of time, on the quarter to quarter, I want to ask you about And you know, by intelligently But I think what's happening now relative to other downturns It may be. But if you belt tightening, to put you in the spot but you can't get enough Indians at all But first loyalty to the US team, It's hard to tell. if the US is favored to win, and then I'd like to see Latin America the way you like? Yeah, you know, I'm not rapidly I mean, I love every sport. I mean, I hope the to pay off some folks You look at the stats, it's like nothing. talking to you guys. Love the expert analysis. in enterprise and emerging tech coverage.

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Reza Honarmand & Sergio Farache, TD SYNNEX | AWS re:Invent 2022


 

(corporate electronic xylophone jingle intro) >> Good afternoon everyone. Welcome back to theCUBE's live coverage of AWS re:Invent 22 from Vegas. We're at the Venetian Expo Hall with we're hearing, north of 50,000 people. I know we've been giving you different numbers but, that's kind of what we've settled on here. Hundreds of thousands are watching online. This is a huge event. People, John Furrier, Lisa Martin are ready to be back. >> Yes, it's really great show. A lot of change going on at Amazon. They're continuing the innovation, continuing to grow. The theme this year's data security and their partner ecosystem, which is continuing to grow. Their partners are filling the gaps on solutions and, it's just a whole another, I think, partner friendly cloud. This next gen wave that's coming, it's really next segment I think speaks to, I'm looking forward to this. >> It does. We're going to be digging into that partner network. We've got two guests. One of them's an alumni, Reza Honarmand SVP Global Cloud at TD SYNNEX. Great to have you back. >> Hello. >> Sergio Farache joins us as well, the Chief Strategy Officer at TD SYNNEX. Welcome to the program. >> Thank you. Thank you for having us. >> Great to be back in person, isn't it? >> Yeah, absolutely. It's a great experience. >> Amazing. The energy here has been hot at the highest levels since we came here Monday, Monday night, which is great. Sergio, I want to start with you. Last year when you guys were on the show, Tech Data. Tech Data has been around a long time. Now your TD SYNNEX. Talk a little bit about that. What's new, that transformation? >> Yeah, that is correct. It's great to be able now to present TD Synnex as a new merger between Tech Data and Synnex Corporation. Now, we are the largest distributor basically, across the world, with more than 62 billion dollar in a business. And, Amazon is obviously a strategic partner with a hyper growth and, we has been very focused to working with them to expand that partner ecosystem across solution ISVs and service providers. There has been very nice experience combine these two company and now have the reach and a scale that enable more than 140,000 partners across the world. >> Wow. >> And, the partner's message here is changing too. The new leader, Aruba is up on stage talking about this new partner paths. A lot of changes in a good way. They're bringing people together. What's your guys take and reaction to AWS's new posture towards partners? Obviously, the ecosystem we see going to be doubling and tripling we see in size and, also the value proposition is going to be stronger too and, more money making of course. But, the new Amazon's posture with partners. What's your reaction? >> We were at Aruba just an hour ago. Fantastic. If I look at the change from when we first got here a few years ago to now, it is beyond comparison. The realization is that technology and, especially what we work with Amazon is deflationary force and, we need scale to actually drive that across all of our partners to the customers. And, I can only see that accelerating now in terms of what Amazon is doing and actually with the channel and what Aruba is doing. I think this is exactly the right direction. >> John: What's your message? >> My message is, this is now channel. This is channel and this is serious. So, partners with Amazon equals growth. >> As we've seen so much transformation in the last couple of years, Sergio, with every business having to become digital to survive, right. And then, to eventually thrive and succeed and grow and the challenging economic times that we've had. What are some of the pivots that TD Synnex has made through your partner program to meet customer needs to accelerate their transformation? >> Yeah, as you said, has been a significant transformation. I think that in the past was clear what was a technology company and what an industrial company etcetera and, those frontiers are blending right now. Then, as a consequence we has been investing in several elements. One is to really increase the capability of the partner network in a way that they can on one side provide more solution-oriented activities to those customers to drive either growth or cost optimization. The other element has been verticalization meaning, know the industry where you are playing. We have been investing in the healthcare market, of course, as a consequence of all the demand that has been generating. But, at the same time and, we recently announced the competency in the government sector where we expand drastically our capabilities around specifically the federal and non federal business. But, not only in US but, across the world with those elements. Then, I would say that it's a combination of enhancing the skill, enhancing the knowledge on the industry, and finally provide the tools through our platform to enable the partner to operate in a digital way and enable the access of ISVs to the Iotly and serving the customers end to end. >> Is that the ISV experience project that I heard about, ISV experience with SaaS companies? Is that what you're referring to? >> Yeah, ISVs is one, ISV experience is one of the components that we use but, basically what we are trying to achieve with the ISV is helping in the journey of certification. Is how you transform either a partner that is born in the cloud or a partner that is still in the on-premise side. How you transition to the cloud and enabling how you reach to the end user in a more effective way and, how we expose 140,000 partner across the multiple geographies to help those ISVs to reach more customers. >> It's great distribute, it's great distribution. It's a business model innovation. >> Sorry? >> It's a business model innovation for these ISVs. >> Absolutely. Some of the ISVs, as you can imagine, they're incumbent with us. We work with them. So, actually it's finding new ways of consuming technology but, there's thousands of them that actually do not understand how to operate with a channel. And, this is a part where we help them with the channel, build a program, coach them through the process, help them access their partners and the customers that Sergio was referring to. >> Let me ask you guys a question. Where's the growth going to come from? You mentioned ecosystem, more growth, Aruba mentioned that's where the growth is. They are serious. So, you going to deliver that keynote now. Where do you guys see your growth coming from? >> Well, to be honest, the growth is unlimited in our opinion, right? It's so many areas. >> John: The wave is still coming. Yeah, the wave is still there. When you see still the amount of platform that need to be migrated to the cloud then, we have been investing in a significant way in enable capabilities of migration programs from the on-premise to the off-premise. At the same time, we have been expanding geographically because, it's still several segments and markets we operate globally. As an example, we recently launched our public sector capability in Latin America and Europe, expanding those segments. And, in addition to that, again, how we bring more ISVs more solution oriented driven. There's many spots of growth. And, I think that Amazon message recently recognized more and more the value of, nobody have all the solutions. You need this ecosystem playing together to bring those solutions to market. >> So if I build on that. If we look at the growth in the public cloud last year, was around 40 billion dollars. We expect a similar growth level this year as well. I mentioned about deflationary force, the technology being a deflationary force. Now, everybody knows a lot of businesses out there are going under a lot of challenges. So, they have to compete, they have to have the insights, they have to be efficient, and actually, they're going to get a lot of that through the technologies that we're talking about here. The key to that is partners with the right skill sets. What we are seeing is the partners with the skill sets who can participate in that 40 billion dollar growth, take a big, big share of it. >> And you guys are providing a great service. I think, when I wrote the story on Friday that I published. One of my premise was is that, this next-gen cloud is going to lift up more ISVs which is kind of a legacy classic, independent software vendor, create new kinds of partners that have platforms or unique solutions for verticals. So, the ISV classic definition will still exist and, new customers are emerging. It's got a new dynamic developing. We're seeing people build clouds on top of the cloud, tap the ecosystem, partner distribution services. It's a whole new way to build and take something to market. What do you guys think about that? >> Yeah, I think that the beauty of our position in the market is that we are in the center of that ecosystem. Again, we have access to thousands of ISVs, thousands of hardware vendors, the hyperscalers. Then somebody need to put all those pieces together. That is our role in the market. >> John: It's a good position to be in. >> It's a good place to be. And, enabling those partners now to collaborate with all those entities to bring the solution because, the customer is not acquiring technology anymore. They're acquiring a solution to a problem now. And, that solution require multiple components. >> Last year, no, this year, I'm sorry, you guys were announced as EMEA Distributor of the Year. Congratulations on that. >> Yeah, thank you. >> Talk about that in terms of just the evolution of the partnership. >> The partnership in EMEA is now across our entire geo. The growth that we've driven across the EMEA market space is I think, the reason why we have won it, as well as the competencies that we have built. Now, you were just talking about ISVs to give you an example. There are many ISVs that sit in EMEA that want to access the US market and vice versa. So, where we sit in the middle and enable that access, the frameworks that they need to move. So, those are the kind of things that contribute to the strength in the relationship what those awards are coming from. >> Yeah, the other critical factor here is again, how we bring more capability in terms of the serve to the market to Amazon. And, that has been another component of data where that we are very thankful. Again, we has been enabling and bringing numerous new partners and numerous new end customers that now have access, support, and services including, again, the competencies that we already described but, including service oriented businesses like migration, like cost optimization of the use, et cetera, that now we through partner serve to the market. >> Reza, Sergio. I want to ask you guys a question around trust. Trust. You're a trust broker because you have a lot of services and people and companies to put together. We were just talking about the good position you're in. Trust is a big part of your relationship with your customers. You've got two sides of your business. You got one side is the supply side and you got the distribution side, and then both sides are working together. Requires a lot of trust. What's that look like inside your company? Could you just take a minute to explain, take a bit to explain what's that like, the culture of the company and that trust. >> Yeah, absolutely. And, that is why the term of Trust Advisor came to the table, right? And, and again, for more than 40 years we has been building this ecosystem. We has been driving that motion and, we have been proving to the market a consistent approach with a strong support to the two tier model. We never get in opposition to our customers and, we enable those customers in a consistent way. Then, I think that trust is something that you earn not something that you ask for. And, that is what we are doing day basis. >> Well, congratulations. It's been great chatting with you. Challenge time for the challenge >> Lisa: Challenge Time, all right guys. >> A new challenge on theCUBE, new format. We usually say... >> Yes at the end of the interview. What's the take on the show? What's the bumper sticker? So, think of it like an Instagram Reel. Thought leadership, hot take. Each of you, spend a minute, 30 seconds to share a hot take, thought leadership, what you think was going on at Amazon, why you're here, what's important. What would you say if you were going to do an Instagram Reel right now? >> Yeah, the Amazon enable a new way to do business and a new transformation of the Iotly economy. We are here in TD Synnex to expand that capability across the segments enhancing partners to reach to their goals and, in users to get those transformations. In general, we will provide what is needed and, we continue investing to continue growing the capacity across all geographies and all the type of solutions that we deliver. >> All right, Sergio, you nailed it. Reza, you're up, your hot take, your sizzle reel. >> Well, frankly, I think, Sergio nailed it. It's about covering the geos and taking the competencies and, make sure we execute consistently across all of our geos. >> All right, nailed it. Thanks so much. >> Consistent execution. Reza, Sergio, thank you so much... >> Thank you so much. for joining John and me on the program, talking about what TD SYNNEX has done since we've last seen you. What you're doing with AWS and the partner ecosystem. We really appreciate you stopping by the set >> Thank you. >> Thank you for the time. >> All right, our pleasure. For our guests and for John Furrier, I'm Lisa Martin. You're watching theCUBE, the leader at live tech coverage. (corporate electronic xylophone jingle outro)

Published Date : Dec 1 2022

SUMMARY :

We're at the Venetian Expo Hall They're continuing the Great to have you back. the Chief Strategy Officer at TD SYNNEX. Thank you for having us. It's a great experience. hot at the highest levels and now have the reach and, also the value proposition of our partners to the customers. So, partners with Amazon equals growth. in the last couple of years, Sergio, enable the partner to operate that is born in the cloud It's a business model innovation. It's a business model Some of the ISVs, as you can imagine, Where's the growth going to come from? the growth is unlimited from the on-premise to the off-premise. the public cloud last year, So, the ISV classic of our position in the market It's a good place to be. EMEA Distributor of the Year. of just the evolution of the partnership. the frameworks that they need to move. of the use, et cetera, the culture of the company and that trust. is something that you earn It's been great chatting with you. A new challenge on theCUBE, new format. at the end of the interview. that capability across the All right, Sergio, you nailed it. and taking the competencies All right, nailed it. thank you so much... and the partner ecosystem. For our guests and for John

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Reza Honarmand & Sergio Farache, TD SYNNEX | AWS re:Invent 2022


 

(upbeat music) >> Good afternoon everyone. Welcome back to The Cube's live coverage of AWS Reinvent 22 from Vegas. We're at the Venetian Expo Hall, we're hearing north of 50 000 people. I know we've been giving you different numbers but that's kind of what we've settled on here. Hundreds of thousands are watching online. This is a huge event people. John Ferrior and Lisa Martin are ready to be back. >> Yes, it's really great show. A lot of change going on at Amazon. They're continuing the innovation, continuing to grow. The theme this year's Data Security. And their partner ecosystem, which is continuing to grow. Their partners are filling the gaps on solutions. And it's just a whole nother, I think partner friendly cloud. This NextGen wave that's coming is really, the next thing segment I think speaks to that, I'm looking forward to this. >> It does. We're going to be digging into that partner network. We've got two guests, one of them is an alumni, Reza Honarmand SVP Global Cloud at TD Synnex. Great to have you back. >> Yeah. >> Sergio Farache joins us as well the Chief Strategy Officer at TD Synnex. Welcome to the program. >> Thank you. >> Thank you for having us. >> Great to be back in person, isn't it? >> Yeah absolutely. That's great experience. >> Amazing, the energy here at the highest level since we came here Monday night, which is great. Sergio, I want to start with you. Last year when you guys were on the show Tech Data. Tech Data has been around a long time now you're TD Synnex. Talk a little bit about that, what's new, that transformation? >> Yeah, that is correct. It's great to be able now to present it in Synnex as a new merger between Tech Data and Synnex Corporation. And now we are the largest distributor basically across the world with more than $62 billion in a business. And Amazon is obviously an strategic partner with a hyper growth and we have been very focused to working with them to expand that partner ecosystem across solution ISVs and service providers. That has been very nice experience combine these two company and now have the reach and skill that enable more than 140,000 partners across the world. >> Wow. >> And the partner's message here is changing too. The new leader, Ruba is up on stage talking about this new partner paths, a lot of changes in a good way. They're bringing people together. What's your guys take and reaction to AWS's new posture towards partners? Obviously the ecosystem we see going to be doubling and tripling we see in size. And also the value proposition being stronger too and more money making of course. But the new Amazon's posture with partners. What's your reaction? >> Well, (indistinct) just an hour ago. Fantastic. I mean, if I look at the change from when we first got here a few years ago to now, it is beyond comparison. The realization is that technology and especially what we work with Amazon is deflationary force and we need scale to actually drive that across all of our partners to the customers. And yeah, I can only see that accelerating now in terms of what Amazon is doing and actually with the channel and what Ruba is doing. I think this is exactly in the right direction. >> What's your message? >> My message is, this is now channel. This is channel and this is serious. So partners with Amazon equals growth. >> As we've seen so much transformation in the last couple of years, Sergio, with every business having to become digital to survive. Right and then to eventually thrive and succeed and grow in the challenging economic times that we've had. What are some of the, the pivots that TD Synnex has made through your partner program to meet customer needs to accelerate their transformation? >> Yeah, as you said, has been a significant transformation. I think that in the past was clear what was a technology company and what industrial company, et cetera and those frontiers are blending right now. Then as a consequence we have been investing in several elements. Once is to really increase the capability of the partner network in a way that they can on one side provide more solution-oriented activities to those customers to drive either growth or cost optimization. The other element has been verticalization meaning know the industry where you are playing. We have been investing in the healthcare market, of course as a consequence of all the demand that has been generating. But at the same time and we recently announced the competence in the government sector where we expand drastically our capabilities around specifically the federal, and non feral business, but not only in US but across the world with those elements. Then I would say it's a combination of enhancing the skill, enhancing the knowledge on the industry, and finally provide the tools through our platform to enable the partner to operate in a digital way and enable the access of ISVs to digitally and serving the customers end to end. >> Is that the ISV experience project that I heard about? ISV experience with SaaS companies, Is that what you're referring to? >> Yeah, ISVs is one. ISP experience is one of the components that we use, but basically what we are trying to achieve with the ISV is helping in the journey of specification. It's how you transform either a partner that is born in the cloud or a partner that is still in the, in the OnPrem side how you transition to the cloud and enabling how you reach to the end user in a more effective way. And how we expose 140,000 partner across the multiple geographies to help those ISVs to reach more customers. >> It's great distribution. I mean this is, a business model innovation. >> Sorry? >> It's a business model innovation for these ISVs. >> Absolutely. Some of the ISVs, as you can imagine they're incumbent with us. We work with them. So actually it's finding new ways of consuming technology. But there's thousands of them that actually do not understand how to operate with a channel. And this is a part where we help them with the channel, build a program. Coach them through the process, help them access the partners and the customers that Sergio was referring to. >> Let me ask you guys a question. Where's the growth going to come from? I mean you mentioned ecosystem, more growth, Ruba was mentioned that's where the growth is. They are serious. She's going to deliver that keynote now. Where do you guys see your growth coming from? >> Well, to be honest the growth is unlimited in our opinion, right. It's so many areas. >> The wave is still coming. Yeah >> The wave is still there, you know. When you see still the amount of platform that need to be immigrated to the cloud then we have been investing in a significant way in enable capabilities of migration programs from the on-premise to off premise. At the same time, we have been expanding geographically because it's still several segments and markets we operate globally. As an example we recently launched our public sector capability in Latin America and Europe, expanding those segments. And in addition to that again, how we bring more ISVs more solution oriented driven than many spots of growth. And I think that Amazon message recently recognized more and more the value of nobody have all the solutions. You need this ecosystem plan together to bring those solutions to market. >> So if I build on that. If we look at the growth in public cloud last year, was around $40 billion. We expect a similar growth level this year as well. I mentioned about deflationary force, the technology being a deflationary force. Now everybody knows a lot of businesses out there are going under a lot of challenges. So they have to compete, they have to have the insights they have to be efficient and actually they're going to get a lot of that through the technologies that we're talking about here. The key to that is partners with the right skillsets. What we are seeing is the partners with the skillsets who can participate in that $40 billion growth, take a big, big share of it. >> And you guys are providing a great service. I think when I wrote the story on Friday that I published one of my premise was, is that this Next-Gen cloud is going to lift up more ISVs which is kind of a legacy classic, independent software vendor. Create new kinds of partners that have platforms or unique solutions for verticals. So, the ISV classic definition will still exist and new customers are emerging. It's got a new dynamic developing. We're seeing people build clouds on top of the cloud tap the ecosystem, partner distribution, services. It's a whole new way to build and take something to market. What do you guys think about that? >> Yeah, I think that the beauty of our position in the market is that we are in the center of that ecosystem. Again, we have access to thousands of ISVs thousands of hardware vendors, the hyper-scalers then somebody need to put all those pieces together. That is our role in the market. >> It's a good position to be in. >> It's a good place to be. And enabling those partners now to collaborate with all those entities to bring the solution because the customer is not acquiring technology anymore. They're acquiring a solution to a problem now. And that solution require multiple components. >> Last year. No, this year, I'm sorry. You guys were announced as EMEA distributor of the, of the year. Congratulations on that. >> Yeah, thank you. Talk about that in terms of just the evolution of the partnership. >> The partnership in EMEA is now across our entire geo. The growth that we have driven across the EMEA market space, is I think the reason why we have won it. As well as the competencies that we have built. Now you were just talking about ISVs to give you an example, there are many ISVs that sit in EMEA that want to access the US market and vice versa. So where we sit in the middle and enable that access. The frameworks that they need to move. So those are the kind of things that contribute to the strengthened in the relationship and what those awards are coming from. >> Yeah. The other critical factor here is, again how we bring more capillarity in terms of the serve to the market to Amazon. And that has been another component of data that we are very thankful. Again, we has been enabling and bringing numerous new partners and numerous new end customers that now have access, support and services. Including again, the competencies that we already described but including service oriented businesses like migration, like cost optimization of the use, et cetera. That now we through partners serve to the market. >> Reza and Sergio, I want ask you guys a question around trust. Trust. You're a trust broker because you have a lot of services and people and companies to put together. We were just talking about the good position you're in. >> Trust is a big part of your relationship with your customers. You've got two sides of your business, you got one side's the supply side and you got the distribution side and then both sides are working together, requires a lot of trust. What's that look like inside your company? Can you just chip in and explain, take a bit to explain what's that like? The culture of the company and that trust. >> Yeah, absolutely. And that is why the term of trust advisor came to the table right? And again, for more than 40 years we have been building this ecosystem. We have been driving that motion and we have been proving to the market a consistent approach with a strong support to the two tier model. We never, you know get in opposition to our customers and we enable those customers in a consistent way. And I think that trust is something that you earn, not something that you ask for. And that is what we are doing day to day basis. >> Congratulations, it's been great. Great chatting with you. Challenge time? For the challenge time? >> Challenge time. >> Alright guys. >> New challenge on the Cuba new format. We usually say yes at the end of the interview. What's take on the show, what's the bumper sticker? So think of it like an Instagram reel, thought leadership, hot take. Each of you, spend a minute 30 seconds to share a hot take, thought leadership, what you think was going on at Amazon? Why you're here? What's important? What would you say if you were going to do an Instagram reel right now? >> Yeah, the Amazon enable a new way to do business and a new transformation of the digital economy. We are here TD Synnex to expand that capability across the segments. Enhancing partners to reach to their goals and in users to get those transformations. In general we will provide what is needed and we continue investing to continue growing the capacity across all geographies and all the type of solutions that we deliver. >> All right, Sergio you nailed it. Reza you're up. Your hot take your sizzle reel. >> Well, frankly I think Sergio nailed it. It's about covering the geos and taking the competencies and make sure we execute consistently across all of our geos. >> All right, nailed it. Thanks so much. >> Consistent execution. Reza, Sergio. Thank you so much for joining John and me on the program, talking about what TD Synnex has done since we've last seen you. What you're doing with AWS and the partner ecosystem. We really appreciate you stopping by this side. >> Thank you very much. Thank you for the time. >> Alright, our pleasure. For our guests and for John Furrier, I'm Lisa Martin. You're watching theCUBE, the leader at Live Tech coverage.

Published Date : Nov 30 2022

SUMMARY :

We're at the Venetian Expo Hall, I think speaks to that, Great to have you back. the Chief Strategy Officer at TD Synnex. Yeah absolutely. here at the highest level It's great to be able now Obviously the ecosystem we of our partners to the customers. This is channel and this is serious. and grow in the challenging enable the partner to operate either a partner that is born in the cloud I mean this is, a It's a business model Some of the ISVs, as you can imagine Where's the growth going to come from? the growth is unlimited The wave is still coming. the on-premise to off premise. The key to that is partners and take something to market. of our position in the market It's a good place to be. EMEA distributor of the, of the year. of just the evolution of the partnership. The frameworks that they need to move. of the use, et cetera. the good position you're in. The culture of the company and that trust. and we have been proving to the For the challenge time? New challenge on the Cuba new format. of the digital economy. All right, Sergio you nailed it. and taking the competencies All right, nailed it. John and me on the program, talking Thank you for the time. For our guests and for John

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Karthik Narain and Tanuja Randery | AWS Executive Summit 2022


 

(relaxing intro music) >> Welcome back to theCUBE's Coverage here live at reinvent 2022. We're here at the Executive Summit upstairs with the Accenture Set three sets broadcasting live four days with theCUBE. I'm John Furrier your host, with two great guests, cube alumnis, back Tanuja Randery, managing director Amazon web service for Europe middle East and Africa, known as EMEA. Welcome back to the Cube. >> Thank you. >> Great to see you. And Karthik Narain, who's the Accenture first cloud lead. Great to see you back again. >> Thank you. >> Thanks for coming back on. All right, so business transformation is all about digital transformation taken to its conclusion. When companies transform, they are now a digital business. Technologies powering value proposition, data security all in the keynotes higher level service at industry specific solutions. The dynamics of the industry are changing radically in front of our eyes for for the better. Karthik, what's your position on this as Accenture looks at this, we've covered all your successes during the pandemic with AWS. What, what do you guys see out there now as this next layer of power dynamics in the industry take place? >> I think cloud is getting interesting and I think there's a general trend towards specialization that's happening in the world of cloud. And cloud is also moving from a general purpose technology backbone to providing specific industry capabilities for every customer within various industries. But the industry cloud is not a new term. It has been used in the past and it's been used in the past in various degrees, whether that's building horizontal solutions, certain specialized SaaS software or providing capabilities that are horizontal for certain industries. But we see the evolution of industry cloud a little differently and a lot more dynamic, which is we see this as a marketplace where ecosystem of capabilities are going to come together to interact with a common data platform data backbone, data model with workflows that'll come together and integrate all of this stuff and help clients reinvent their industry with newer capabilities, but at the same time use the power of democratized innovation that's already there within that industry. So that's the kind of change we are seeing where customers in their strategy are going to implement industry cloud as one of the tenants as they go through their strategy. >> Yeah, and I see in my notes, fit for purposes is a buzzword people are talking about right size in the cloud and then just building on that. And what's interesting, Tanuja I want to get your thoughts because in the US we're one country, so yeah, integrating is kind of within services. You have purview over countries and these regions it's global impact. This is now a global environment. So it's not just the US North America, it's Latin America it's EMEA, this is another variable in the cross connecting of these fit for purpose. What's your view of the these industry specific solutions? >> Yeah, no and thanks Karthik 'cause I'm a hundred percent aligned. You know, I mean, you know this better than me, John, but 90% of workloads have not yet moved to the cloud. And the only way that we think that's going to happen is by bringing together business and IT. So what does that mean? It means starting with business use cases whether that's digital banking or smart connected factories or frankly if it's predictive maintenance or connected beds. But how do we take those use cases leverage them to really drive outcomes with the technology behind them? I think that's the key unlock that we have to get to. And very specifically, and Adam talked about this a lot today, but data, data is the single unifier for all of business and IT coming together to drive value, right? However, the issue is there's a ton of it, (John Furrier chuckling) right? In fact, fun fact if you put all the data that's going to be created over the next five years, which is more than the last 30 years, on a one terabyte little floppy, disk drive, remember those? Well that's going to be 15 round trips to the moon (John Furrier chuckling) and back. That's how much data it is. So our perspective is you got to unify, single data lake, you got to modernize with AI and ML, and then you're going to have to drive innovation on that. Now, I'll give you one tiny example if I may which I love Ryanair, big airline, 150 million passengers. They are also the largest supplier of ham and cheese sandwiches in the air. And catering at that scale is really difficult, right? If you have too much food wastage, sustainability issues, too little customers are really unhappy. So we work with them leveraging AWS cloud and AI ML to build a panini predictor. And in essence, it's taking the data they've got, data we've got, and actually giving them the opportunity to have just the right number of paninis. >> I love the lock and and the key is data to unlock the value. We heard that in the keynote. Karthik, you guys have been working together with AWS and a lot of successes. We've covered some of those on the cube. As you look at these industry solutions they're not the obvious big problems. They're like businesses, you know it could be the pizza shop it could be the dentist office, it could be any business any industry specific carries over. What is the key to unlock it? Is it the data? Is it the solution? What's that key? >> I think, you know the easier answer is all of the about, but like Tanuja said it all starts by bringing the data together and this is a funny thing. It's not creating new data. This data is there within enterprises. Our clients have these data the industries have the data, but for ages these data has been trapped in functional silos and organizations have been doing analytics within those functions. It's about bringing the data together whether that's a single data warehouse or a data mesh. Those are architectural considerations. But it's about bringing cross-functional data together as step one. Step two, is about utilizing the power of cloud for democratized innovation. It's no longer about one company trying to reinvent the wheel, or create a a new wheel within their enterprise. It's about looking around through the power of cloud marketplace to see if there's a solution that is already existing can we use that? Or if I've created something within my company can I use that as a service for others to use? So, the number one thing is using the power of democratized innovation. Second thing is how do you standardize and digitize functions that does not need to be reinvented every single time so that, you know, your organization can do it or you could use that or take that from elsewhere. And the third element is using the power of the platform economy or platforms to find new avenues of revenue opportunity, customer engagement and experiences. So these are all the things that differentiates organization, but all of this is underpinned by a unified data model that helps, you know, use all the (indistinct) there. >> Tanuja, you have mentioned earlier that not everyone has their journey of the cloud looks the same and certainly in the US and EMEA you have different countries and different areas. >> Yep. >> Their journeys are different. Some want speed and fees, some will roll their own. I mean data brick CEO, when I interviewed them that last week, they started database on a credit card swiped it and they didn't want any support. Amazon's knocking on their door saying, "you want support?" "No, we got it covered." Obviously they're from Berkeley and they're nerds, and they're cool. They can roll their own, but not everyone can. >> Yeah. >> And so you have a mix of customer profiles. How do you view that and what's your strategy? How do you get them over productive seeing that business value? What's that transformation look like? >> Yeah, John, you're absolutely right. So you've got those who are born in cloud, they're very savvy, they know exactly what they need. However, what I do find increasingly, even with these digital native customers, is they're also starting to talk business use cases. So they're talking about, "okay how do I take my platform and build a whole bunch of new services on top of that platform?" So, we still have to work with them on this business use case dimension for the next curve of growth that they want to drive. Currently with the global macroeconomic factors obviously they're also very concerned about profitability and costs. So that's one model. In the enterprise space, you have differences. >> Yeah. >> Right, You have the sort of very, very, very savvy enterprises, right? Who know exactly what they're looking for. But for them then it's about how do I lean into sustainability? In fact, we did a survey, and 77% of users that we surveyed said that they could accelerate their sustainably goals by using cloud. So in many cases they haven't cracked that and we can help them do that. So it's really about horses for courses there. And then, then with some other companies, they've done a lot of the basic infrastructure modernization. However, what they haven't been able to yet do is figure out how they're going to actually become a tech company. So I keep getting asked, can I become a tech company? How do I do that? Right? And then finally there are companies which don't have the skills. So if I go to the SMB segment, they don't always have the skills or the resources. And there using scalable market platforms like AWS marketplace, >> Yeah. >> Allows them to get access to solutions without having to have all the capabilities. So it really is- >> This is where partner network really kind of comes in. >> Absolutely. >> Huge value. Having that channel of solution providers I use that term specifically 'cause you're providing the solution for those folks. >> Yeah. Exact- >> And then the folks at the enterprise, we had a quote on the analyst segment earlier on our Cube, "spend more, save more." >> Yeah. >> That's the cloud equations, >> Yeah. because you're going to get it on sustainability you're going to save it on, you're going to save on cost recovery for revenue, time to revenue. So the cloud is the answer for a lot of enterprises out of the recession. >> Absolutely, and in fact, we need to lean in now you heard Adam say this, right? I mean the cost savings potential alone from on-prem to cloud is between 40 and 60 percent. Just that. But I don't think that's it John. >> The bell tightening he said is reigning some right size. Okay, but then also do more, he didn't say that, but analysts are generally saying, if you spend right on the cloud, you'll save more. That's a general thesis. >> Yeah. >> Do you agree with that? >> I absolutely think so. And by the way, usage is, people use it differently as they get smarter. We're constantly working with our customers by the way though, to continuously cost optimize. So you heard about our Graviton3 instances for example. We're using that to constantly optimize, but at the same time, what are the workloads that you haven't yet brought over to the cloud? (John Furrier chuckling) And so supply chain is a great idea. Our health cloud initiative. So we worked with Accenture on the Accenture Health Insights platform, which runs on AWS as an example or the Goldman Sachs one last year, if you remember. >> I do >> The financial cloud. So those, those are some of the things that I think make it easier for people to consume cloud and reimagine their businesses. >> It's funny, I was talking with Adam and we had a little debate about what an ISV is and I talked to the CEO of Mongo. They don't see themselves on the ISV. As they grew up on the cloud, they become platforms, they have their own ISVs and data bricks and Snowflake and others are developing that dynamic. But there's still ISVs out there. So there's a dynamic of growth going on and the need for partners and our belief is that the ecosystem is going to start doubling in size we believe, because of the demand for purpose built or so out of the box. I hate to use that word "out of the box", but you know turnkey solutions that you can buy another one if it breaks. But use the building blocks if you want to build the foundation. That is more durable, more customizable. Do that if you can. >> Well, >> but- >> we've got a phenomenal, >> shall we talk about this? >> Yeah, go get into- >> So, we've built a five year vision together, Accenture and us. which is called Velocity and you'll be much better in describing it, but I'll give you the simple version of Velocity which is taking AWS powered industry solutions and bringing it to market faster, more repeatable and at lower cost. And so think about vertical solutions sitting on a horizontal accelerator platform able to be deployed making transformation less complex. >> Yeah. >> Karthik, weight in on this, because I've talked to you about this before. We've said years ago the horizontal scalability of the cloud's a beautiful thing but verticals where the ML works great too. Now you got ML in all aspects of it. Horizontal verticals here now. >> Yeah, Yeah, absolutely. Again, the power of this kind of platform that we are launching, by the way we're launching tomorrow we are very excited about it, is, create a platform- >> What are you launching tomorrow? Hold on, I got news out there. What's launching? >> We are going to launch a giant platform, which will help clients accelerate their journey to industry cloud. So that's going to happen tomorrow. So what this platform would provide is that this is going to provide the horizontal capabilities that will help clients bootstrap their launch into cloud. And once they get into cloud, they would be able to build industry solutions on this. The way I imagine this is create the chassis that you need for your industry and then add the cartridges, industry cartridges, which are going to be solutions that are going to be built on top of it. And we are going to do this across various industries starting from, you know, healthcare, life sciences to energy to, you know, public services and so on and so forth >> You're going to create a channel machine. A channel creation machine, you're going to allow people to build their own solutions on top of that platform. And that's launching tomorrow. Make sure we get the news on that. >> Exactly. And- >> Ah, No, >> Sorry, and we genuinely believe the power of industry cloud, if you think about it in the past to create a solution one had to be an ISV to create a solution. What cloud is providing for industry today in the concept of industry clouds, this, industry companies are creating industry solution. The best example is, along with, you know, AWS and Accenture, Ecopetrol, which is a leader in the energy industry, has created a platform, you know called Water Intelligence and Management platform. And through this platform, they are attacking the audacious goal of water sustainability, which is going to be a huge problem for humanity that everybody needs to solve. As part of this platform, the goal is to reduce, you know, fresh water usage by 66% or zero, you know, you know, impact to, you know, groundwater is going to be the goal or ambition of Ecopetrol. So all of this is possible because industry players want to jump to the bandwagon because they have all the toolkit of of the cloud that's available with which they could build a software platform with which they can power their entire industry. >> And make money and have a good business. You guys are doing great. Final word, partnership. Where's it go next? You're doing great. Put a plugin for the Accenture AWS partnership. >> Well, I mean we have a phenomenal relationship and partnership, which is amazing. We really believe in the power of three which is the GSI, the ISV, and us together. And I have to go back to the thing I keep focused on 90% of workloads not in cloud. I think together we can enable those companies to come into the cloud. Very importantly, start to innovate launch new products and refuel the economy. So I think- >> We'll have to check on that >> Very, very optimistic. >> We'll have to check on that number. >> That seems a little- >> You got to check on that number. >> 90 seems a little bit amazing. >> 90% of workloads. >> That sounds, maybe, I'd be surprised. Maybe a little bit lower than that. Maybe. We'll see. >> We got to start turning it. >> It's still a lot. >> (laughs) It's still a lot. >> A lot more. Still first, still early days. Thanks so much for the conversation Karthik great to see you again Tanuja, thanks for your time. >> Thank you, John. >> Congratulations, on your success. Okay, this is theCube up here in the executive summit. You're watching theCube, the leader in high tech coverage, we'll be right back with more coverage here, and the Accenture set after the short break. (calm outro music)

Published Date : Nov 30 2022

SUMMARY :

We're here at the Great to see you. in front of our eyes for for the better. So that's the kind of change So it's not just the US North the opportunity to have just and the key is data to unlock the value. And the third element is using and certainly in the US and they're nerds, And so you have a mix for the next curve of growth of the basic infrastructure modernization. to have all the capabilities. This is where partner Having that channel of solution providers we had a quote on the So the cloud is the answer I mean the cost savings potential alone if you spend right on the are the workloads that you the things that I think make it of the box", but you know and bringing it to market the cloud's a beautiful thing Again, the power of this What are you create the chassis that you need You're going to create the goal is to reduce, you know, Put a plugin for the and refuel the economy. You got to check 90 seems a little Maybe a little bit lower than that. great to see you again Tanuja, and the Accenture set

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Eric Feagler & Jimmy Nannos & Jeff Grimes, AWS | AWS re:Invent 2022


 

(bright upbeat music) >> Good morning fellow cloud community nerds and welcome back to theCube's live coverage of AWS re:Invent, we're here in fabulous Las Vegas, Nevada. You can tell by my sequence. My name's Savannah Peterson and I'm delighted to be here with theCUBE. Joining me this morning is a packed house. We have three fabulous guests from AWS's global startup program. Immediately to my right is Eric. Eric, welcome to the show. >> Thank you. >> We've also got Jimmy and Jeff. Before we get into the questions, how does it feel? This is kind of a show off moment for you all. Is it exciting to be back on the show floor? >> Always, I mean, you live for this event, right? I mean, we've got 50,000. >> You live for this? >> Yeah, I mean, 50,000 customers. Like we really appreciate the fact that time, money and resources they spend to be here. So, yeah, I love it. >> Savanna: Yeah, fantastic. >> Yeah, everyone in the same place at the same time, energy is just pretty special, so, it's fun. >> It is special. And Jimmy, I know you joined the program during the pandemic. This is probably the largest scale event you've been at with AWS. >> First time at re:Invent. >> Welcome >> (mumbles) Customers, massive. And I love seeing some of the startups that I partner with directly behind me here from theCUBE set as well. >> Yeah, it's fantastic. First time on theCUBE, welcome. >> Jimmy: Thank you. >> We hope to have you back. >> Jimmy: Proud to be here. >> Jimmy, I'm going to keep it on you to get us started. So, just in case someone hasn't heard of the global startup program with AWS. Give us the lay of the land. >> Sure, so flagship program at AWS. We partner with venture backed, product market fit B2B startups that are building on AWS. So, we have three core pillars. We help them co-built, co-market, and co-sell. Really trying to help them accelerate their cloud journey and get new customers build with best practices while helping them grow. >> Savanna: Yeah, Jeff, anything to add there? >> Yeah, I would say we try our best to find the best technology out there that our customers are demanding today. And basically, give them a fast track to the top resources we have to offer to help them grow their business. >> Yeah, and not a casual offering there at AWS. I just want to call out some stats so everyone knows just how many amazing startups and businesses that you touch. We've talked a lot about unicorns here on the show, and one of Adam's quotes from the keynote was, "Of the 1200 global unicorns, 83% run on AWS." So, at what stage are most companies trying to come and partner with you? And Eric we'll go to you for that. >> Yeah, so I run the North American startup team and our mission is to get and support startups as early as inception as possible, right? And so we've got kind of three, think about three legs of stool. We've got our business development team who works really closely with everything from seed, angel investors, incubators, accelerators, top tier VCs. And then we've got a sales team, we've got a BD team. And so really, like we're even looking before customers start even building or billing, we want to find those stealth startups, help them understand kind of product, where they fit within AWS, help them understand kind of how we can support them. And then as they start to build, then we've got a commercial team of solution architects and sales professionals that work with them. So, we actually match that life cycle all the way through. >> That's awesome. So, you are looking at seed, stealth. So, if I'm a founder listening right now, it doesn't matter what stage I'm at. >> No, I mean, really we want to get, and so we have credit programs, we have enablement programs, focus everything from very beginning to hyper scale. And that's kind of how we think about it. >> That's pretty awesome. So Jeff, what are the keys to success for a startup in working with you all? >> Yeah, good question. Highly differentiated technology is absolutely critical, right? There's a lot of startups out there but finding those that have differentiated technology that meets the demands of AWS customers, by far the biggest piece right there. And then it's all about figuring out how to lean into the partnership and really embrace what Jimmy said. How do you do the co build, the co-marketing, co-sell to put the full package together to make sure that your software's going to have the greatest visibility with our customers out there. >> Yeah, I love that. Jimmy, how do you charm them? What do the startups see in working with AWS? (indistinct) >> But that aside, Jeff just alluded to it. It's that better together story and it takes a lot of buy-in from the partner to get started. It is what we say, a partner driven flywheel. And the successful partners that I work with understand that and they're committing the resources to the relationship because we manage thousands and thousands of startups and there's thousands listed on Marketplace. And then within our co-sell ISV Accelerate program, there's hundreds of startups. So startups have to, one, differentiate themselves with their technology, but then two, be able to lean in to do the tactical engagement that myself and my PDM peers help them manage. >> Awesome, yeah. So Eric. >> Yes. >> Let's say I talk to a lot of founders because I do, and how would I pitch an AWS partnership through the global startup program to them? >> Yeah, well, so this... >> Give me my sound back. >> Yeah, yeah, look for us, like it's all about scaling your business, right? And so my team, and we have a partnership. I run the North American startup team, they run the global startup program, okay? So what my job is initially is to help them build up their services and their programs and products. And then as they get to product market fit, and we see synergy with selling with Amazon, the whole idea is to lead them into the go-to market programs, right? And so really for us, that pitch is this, simply put, we're going to help you extend your reach, right? We're going to take what you know about your service and having product market fit understanding your sales cycle, understanding your customer and your value, and then we're going to amplify that voice. >> Sounds good to me, I'm sold. I like that, I mean, I doubt there's too many companies with as much reach as you have. Let's dig in there a little bit. So, how much is the concentration of the portfolio in North America versus globally? I know you've got your fingers all over the place. >> Jimmy: Yeah. >> Go for it, Jeff. >> Jimmy: Well, yeah, you start and I'll... >> On the partnership side, it's pretty balanced between North America and AMEA and APJ, et cetera, but the type of partners is very different, right? So North America, we have a high focus on infrastructure led partners, right? Where that might be a little different in other regions internationally. >> Yeah, so I have North America, I have a peer that has AMEA, a peer that has Latin America and a peer that has APJ. And so, we have the startup team which is global, and we break it up regionally, and then the global startup program, which is partnership around APN, Amazon Partner Network, is also global. So like, we work in concert, they have folks married up to our team in each region. >> Savannah, what I'm hearing is you want do a global startup showcase? >> Yeah. (indistinct) >> We're happy to sponsor. >> Are you reading my mind? We are very aligned, Jimmy. >> I love it, awesome. >> I'm going to ask you a question, since you obviously are in sync with me all ready. You guys see what you mentioned, 50,000 startups in the program? 100, 000, how many? >> Well you're talking about for the global startup program, the ISV side? >> Sure, yeah, let's do both the stats actually. >> So, the global startup program's a lot smaller than that, right? So globally, there might be around 1,000 startups that are in the program. >> Savanna: Very elite little spot. >> Now, a lot bigger world on Eric's side. >> Eric: Yeah, globally over 200,000. >> Savanna: Whoa. >> Yeah, I mean, you think about, so just think about the... >> To keep track, those all in your head? >> Yeah, I can't keep track. North America's quite large. Yeah, no, because look, startups are getting created every day, right? And then there's positive exits and negative exits, right? And so, yeah, I mean, it's impressive. And particularly over the last two years, over the last two years are a little bit crazy, bonkers with the money coming. (mumbles) And yet the creation that's going to happen right now in the market disruption is going to mirror what happened in 2008, 2009. And so, the creation is not going to slow down. >> Savanna: No, hopefully not. >> No. >> No, and our momentum, I mean everyone's doing things faster, more data, it's all that we're talking about, do more and make it easier for everybody in the same central location. Jimmy, of those thousand global startups that you're working with, can you tell us some of the trends? >> Yeah, so I think one of the big things, especially, I cover data analytics startups specifically. So, one moving from batch to real time analytics. So, whether that's IOT, gaming, leader boards, querying data where it sits in an AWS data, like companies need to make operational decisions now and not based off of historic data from a week ago or last night or a month ago. So, that's one. And then I'm going to steal one of John's lines, is data is code. That is becoming that base layer that a lot of startups are building off of and operationalizing. So, I think those are the two big things I'm seeing, but would love... >> Curious to both, Jeff, let's go to you next, I'm curious, yeah. >> Yeah, totally. I think from a broader perspective, the days of completely free money and infinite resources are coming to a close, if not already closed. >> We all work with startups, we can go ahead and just talk about all the well is just a little (indistinct)... >> So, I think it's closed, and so because of that, it's how do you deal with a lot? How do you produce the results on the go to market side with fewer resources, right? And so it's incumbent on our team to figure out how to make it an easier, simpler process to partner with AWS, knowing those constraints are very real now. >> Savanna: Yeah. >> Yeah. >> Yeah, and to build on that. I think mid stage, it's all about cash preservation, right? And it's in that runway... >> Especially right now. >> Yeah, and so part of that is getting into the right infrastructure, when you had a lot of people, suddenly you don't have as many people moving into managed services, making sure that you can scale at a cost efficient way versus at any cost. That's kind of the latter stage. Now what's really been fascinating more at the at the early stages, I call it the rise of the AIML native. And so, where you say three years ago, you saw customers bolting on AI, now they're building AI from the start, right? And that's pervasive across every industry, whether it's in FinTech, life sciences, healthcare, climate tech, you're starting to see it all the way across the board. And then of course the other thing is, yeah, the other one is just the rise of just large language models, right? And just, I think there's the hype and there's the promise, but you know, over time, like the amount of customers big and small, whom are used in large language models is pretty fascinating. >> Yeah, you must have fascinating jobs. I mean, genuinely, it's so cool to get to not only see and have your finger on the pulse of what's coming next, essentially that's what startups are, but also be able to support them and to collaborate with them. And it's clear, the commitment to community and to the customers that you're serving. Last question for each of you, and then we're talking about your DJing. >> Oh yeah, I definitely, I want to see that. >> No, we're going to close with that as a little pitch for everyone watching this show. So, we make sure the crowd's just packed for that. This is your show, as you said, you live for this show, love that. >> Yeah. >> Give us your 30 second hot take, most important soundbites, think of this as your thought leadership shining moment. What's the biggest takeaway from the show? Biggest trend, thing that has you most excited? >> Oh, that's a difficult one. There's a lot going on. >> There is a lot going on. I mean, you can say a couple things. I'll allow you more than 30 seconds if you want. >> No, I mean, look, I just think the, well, what's fascinating to me in having this is my third or fourth re:Invent is just the volume of new announcements that come out. It's impressive, right? I mean it's impressive in terms of number of services, but then the depth of those services and the building on, I think it's just really amazing. I think that the trend you're going to continue to see and there's going to be more keynotes tomorrow, so, I can't let anything out. But just the AI, ML, real excited about that, analytic space, serverless, just continue to see the maturation of that space, particularly for startups. I think that to me is what's really exciting. And just seeing folks come together, start exchanging ideas, and I think the last piece I'll do is a pitch for my own team, like we have like 18 different sessions from the North American startup team. And so, I mean, shout out to our solution architects putting those sessions together, geared towards startups for startups, and so, that's probably what I'm most excited about. >> Casual, that was good, and you pitched it in time. I think that was great. >> There you go. >> All right, Jeff, you just had a little practice time while he was going. Let's (indistinct). >> No, so it's just exciting to see all the partners that we support here, so many of them have booths here and are showcasing their technology. And being able to connect them with customers to show how advanced their capabilities are that they're bringing to the table to supplement and compliment all the new capabilities that AWS is launching. So, to be able to see all of that in the same place at the same time and really hear what they need from a partnership perspective, that's what's special for us. >> Savanna: This is special. All right, Jimmy. >> My thoughts on re:Invent or? >> Not DJ yet. >> Not DJ. Not DJ, but I mean, your first re:Invent. Probably your first time getting to interact with a lot of the people that you chat with face to face. How does it feel? What's your hot take? Your look through the crystal ball, if you want to take it farther out in front. >> I think it's finally getting FaceTime with some of the relationships that I've built purely over Chime and virtual calls over the past two years has been incredible. And then secondly, to the technical enablement piece, I can announce this 'cause it was already announced earlier, is AWS Security Lake, one of my partners, Cribl, was actually a launch partner for that service. So, a little too to the Horn for Global Startup program, one of the coolest things at the tactical level as a PDM is working with them throughout the year and my partner solution architect finding these unique alignment opportunities with native AWS services and then seeing it build all the way through fruition at the finish line, announced at re:Invent, their logo up on screen, like that's, I can sleep well tonight. >> Job well done. >> Yeah. >> Yeah. >> That's pretty cool. >> That is cool. >> So, I've already told you before you even got here that you're a DJ and you happen to be DJing at re:Invent. Where can we all go dance and see you? >> So, shout out to Mission Cloud, who has sponsored Tao, Day Beach Club on Wednesday evening. So yes, I do DJ, I appreciate AWS's flexibility work life balance. So, I'll give that plug right here as well. But no, it's something I picked up during COVID, it's a creative outlet for me. And then again, to be able to do it here is just an incredible opportunity. So, Wednesday night I hope to see all theCUBE and everyone that... >> We will definitely be there, be careful what you wish for. >> What's your stage name? >> Oh, stage name, DJ Hot Hands, so, find me on SoundCloud. >> DJ Hot Hands. >> All right, so check out DJ Hot Hands on SoundCloud. And if folks want to learn more about the Global Startup program, where do they go? >> AWS Global Startup Program. We have a website you can easily connect with. All our startups are listed on AWS Marketplace. >> Most of them are Marketplace, you can go to our website, (mumbles) global startup program and yeah, find us there. >> Fantastic. Well, Jeff, Jimmy, Eric, it was an absolute pleasure starting the day. We got startups for breakfast. I love that. And I can't wait to go dance to you tomorrow night or tonight actually. I'm here for the fist bumps. This is awesome. And you all are great. Hope to have you back on theCUBE again very soon and we'll have to coordinate on that global Startup Showcase. >> Jimmy: All right. >> I think it's happening, 2023, get ready folks. >> Jimmy: Here we go. >> Get ready. All right, well, this was our first session here at AWS re:Invent. We are live from Las Vegas, Nevada. My name is Savannah Peterson, we're theCUBE, the leader in high tech reporting. (bright upbeat music)

Published Date : Nov 29 2022

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and I'm delighted to be here with theCUBE. Is it exciting to be Always, I mean, you they spend to be here. Yeah, everyone in the And Jimmy, I know you joined the program And I love seeing some of the startups Yeah, it's fantastic. of the global startup program with AWS. So, we have three core pillars. to the top resources we have to offer and businesses that you touch. And then as they start to build, So, you are looking at seed, stealth. and so we have credit programs, to success for a startup that meets the demands of AWS customers, What do the startups from the partner to get started. So Eric. initially is to help them So, how much is the you start and I'll... but the type of partners and a peer that has APJ. Yeah. Are you reading my mind? I'm going to ask you a question, both the stats actually. that are in the program. Yeah, I mean, you think about, And so, the creation is in the same central location. And then I'm going to Jeff, let's go to you are coming to a close, talk about all the well on the go to market side Yeah, and to build on that. Yeah, and so part of that and to collaborate with them. I want to see that. said, you live for this show, What's the biggest takeaway from the show? There's a lot going on. I mean, you can say a couple things. and there's going to be and you pitched it in time. All right, Jeff, you just that they're bringing to the table Savanna: This is special. time getting to interact And then secondly, to the to be DJing at re:Invent. And then again, to be able to do it here be careful what you wish for. so, find me on SoundCloud. about the Global Startup We have a website you you can go to our website, Hope to have you back on I think it's happening, We are live from Las Vegas, Nevada.

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Anand Birje & Prabhakar Appana, HCLTech | AWS re:Invent 2022


 

>>Hey everyone. Welcome back to Las Vegas. The cube is live at the Venetian Expo Center for AWS Reinvent 2022. There are thousands and thousands and thousands of people here joining myself, Lisa Martin at Dave Valante. David, it's great to see the energy of day one alone. People are back, they're ready to be back. They're ready to hear from AWS and what it's gonna announce to. >>Yeah, all through the pandemic. Of course, we've talked about digital transformation, but the conversation is evolving beyond that to business transformation now, deeper integration of the cloud to really transform fundamental business operations and And that's a new era. >>It is a new era. It's exciting. We've got a couple of guests that we're gonna unpack that with. Anan. Beji joins us, the President Digital Business Services at HCL Tech and Prar, SVP and Global head of AWS business unit. Also from HCL Tech. Guys, welcome. Thank >>You. Thank you, >>Thank you. >>Let's talk about some of the latest trends anon. We'll start with you. What are some of the latest trends in digitalization, especially as it relates to cloud adoption? What are you hearing out in the marketplace? >>Yeah, I think you said it right. The post pandemic, every industry, every enterprise and every industry realize that for resilience, for their ability to change and adapt change and their ability to increase, you know, velocity of change so that they can move fast and keep up the expectations of their consumers, their partners, their employees, they need to have composability at the core and resilience at the core. And so, digital transformation became all about the ability to change, an ability to pivot faster. Now, it's easier said than done, right? Larger enterprises, especially as you move into complex regulated industries, you know, oil and gas, manufacturing, life sciences, healthcare, utilities, these are industries that are not easy to change. They're not adaptable to change, and yet they had to really become more adaptable. And they saw cloud as an enabler to, to all of that, right? So they started looking at every area of their business, business processes that make up their value chains and really look at how can they increase the adaptability and the ability to change these value chains so that they can engage with their customers better, their partners, better their employees better, and also build some of the composability. >>And what might mean that is that just kind of like Lego blocks, they don't have to make changes that are sweeping and big that are difficult to make, but make them in parts so that they can make them again and again. So velocity of change becomes important. Clouds become an enabler to all of this. And so if I look at the last four years, every industry, whether regulated or not b2c, B2B to C, B2B is adopting cloud for digital acceleration. >>I'm curious to what you're seeing on the front lines, given the macro headwinds. You mentioned business resilience and during the pandemic, it was a lot of CIOs told us, wow, we were, we were kind of focused on disaster recovery, but our business wasn't resilient. We were really optimizing for efficiency. And then they started to okay, build in that business resilience. But now you got the economic headwinds. Yes. People are tapping their brakes a little bit. There's some uncertainty, a longer sales cycle, even the cloud's not immune. Yeah. Even though it's still growing at 30% plus per year. What are you guys seeing in the field with the AWS partnership? How are customers, you know, dealing with some of those more strategic transformation projects? Yeah, >>Yeah. So you know, first off, one thing that's changed and is different is every industry realizes that there is no choice. They don't have a choice to not be resilient. They don't have a choice to not be adaptable. The pandemic has taught them that the markets and the macros are increasingly changing supply chains. It's changing customer behavior for their own industries. It's changing their pricing and their cost models. And for all of that, they need to continue on their digital journeys. Now, what's different though is they wanna prioritize. They wanna prioritize and do more with less. They want to adapt faster, but also make sure that they don't, they don't just try to do everything together. And so there's a lot of focus on what do we prioritize? How do we leverage cloud to move faster, you know, and cheaper in terms of our change. >>And also to decide where do we consume and where do we compose? We'll talk a little bit more about that. There are certain things that you don't want to invent yourself. You can consume from cloud providers, whether it's business features, whether it is cloud capabilities. And so it's, there is a shift from adopting cloud just for cost takeout and just for resilience, but also for composability, which means let's consume what I can consume from the cloud and really build those features faster. So squeeze the go to market time, squeeze the time to market and squeeze the price to market, right? So that's the >>Change and really driving those business outcomes. As we talked about Absolut ard, talk to us about how hcl tech and AWS are working together. How are you enabling customers to achieve what an was talking about? >>Oh, absolutely. I mean, our partnership has started almost 10 years back, but over the last one year, we have created what we call as AWS dedicated business unit to look at end to end stock from an AWS perspective. So what we see in the market as a explained is more drive from clients for optimization, driving, app modernization, driving consolidation, looking at the cost, sustainability angles, looking at the IOT angle, manufacturing platforms, the industry adoption. All this is actually igniting the way the industry would look at AWS and as well as the partnership. So from an HCL tech and AWS partnership, we're actually accelerating most of these conversations by building bespoke accelerated industry solutions. So what I mean is, for example, there is an issue with a manufacturing plant and take Covid situation, people can't get into a a manufacturing plant. So how can AWS help put it in the cloud, accelerate those conversations. So we are building those industry specific solutions so that it can be everybody from a manufacturing sector can adopt and actually go to market. As well as you can access all this applications once it is in the cloud from anywhere, any device with a scalable options. That's where our partnership is actually igniting lot of cloud conversations and playing conversations in the market. So we see a lot of traction there. Lisa, on >>That, incredibly important during the last couple of years alone. >>Absolutely. I mean, last couple of years have been groundbreaking, right? Especially with the covid, for example, Amazon Connect, we use, we used Amazon Connect to roll out, you know, call center at the cloud, right? So you don't have to walk into an office, for example. People are working in the banking sector, especially in the trading platform. They were, they were not able to get there. So, but they need to make calls. How do you do the customer service? So Amazon Connect came right at the junction, so call center in the cloud and you can access, dial the number so the customer don't feel the pain of, you know, somebody not answering. It's accessible. That's where the partnership or the HCL tech partnership and AWS comes into play because we bring the scale, the skill set capability with the services of, you know, aws, Amazon, and that forms a concrete story for the client, right? That's one such example. And you know, many such examples are in the market that we are accelerating in the, in the discussions. >>And connect is a good example. Lisa, we were talking earlier about Amazon doubling down on the primitives, but also moving up up market as well, up chain up the value chain. And it needs partners like HCL to be able to go into various industries and apply that effectively. Absolutely. And that's where business transformation comes >>In. Absolutely. Absolutely. I think some of the aspects that we are looking at is, you know, while we do most of this cloud transformation initiatives from an tech perspective, what we are doing is we are encompassing them into a story, which we call it as cloud smart, right? So we are calling it as cloud smart, which is a go-to market offering from Atcl Tech, where the client doesn't have to look at each of these services from various vendors. So it's a one stop shop, right? From strategy consulting, look, implementation, underpinned by app modernization, consolidation, and the operational. So we do that as end to end service with our offerings, which is why helping us actually accelerate conversations on the crowd. What happen is the clients are also building these capabilities more and more often. You see a lot of new services are being added to aws, so not many clients are aware of it. So it is the responsibility of system integrator like us to make them aware and bring it into a shape where the client can consume in a low cost option, in an optimized way. That's where I think it's, it's, it's working out very well for us. With the partnership of, so >>You curate those services that you know will fit the customer's business. You, you know, the ingredients that you could put together, the, the dinner. >>Absolutely. You're preparing a dish, right? So you're preparing a dish, you know where the ingredients are. So the ingredients are supplied by aws. So you need to prepare a pasta dish, right? So you, you how spicy you want to make it howland, you want to make it, you know what source you want to use. How do you bring all those elements together? That's what, you know, tech has been focusing on. >>And you use the word curation, right? Curation is really industry process down, depending on your industry, every industry, every enterprise, there are things that are differentiating them. There's a business processes that differentiate you and there are business processes that don't necessarily differentiate you but are core to you. For example, if you're a retailer, you know, you're retailing, you're merchandising, how you price your products, how you market your products, your supply chains, those differentiate you. How you run your general ledger, your accounting, your payables. HR is core to your business but doesn't differentiate you. And the choices you make in the cloud for each of these areas are different. What differentiates you? You compose what doesn't differentiate you consume because you don't want to try and compose what >>Telco Exactly. Oh my gosh. >>Our biggest examples are in Telco, right? Right. Their omnichannel marketing, you know, how they connect with their consumers, how they do their billing systems, how they do their pricing systems. Those are their differentiations and things that don't they want to consume. And that's where cloud adoption needs to come with really a curation framework. We call it the Phoenix framework, which defines what differentiates you versus not. And based on that, what are the architectural choices you make at the applications layer, the integration layer, the data layer, and the infrastructure layer all from aws and how do you make those choices? >>Talk about a customer example anon that really articulates that value. >>Yeah, I'll give you an example that sort of, everybody can relate to a very large tools company that manufactures tools that we all use at home for, you know, remodeling our houses, building stuff, building furniture. Their business post pandemic dramatically shifted in every way possible. Nobody was going anymore to Home Depot and Lowe's to buy their tools, their online business surge by 200%. Their supply chains were changing because their manufacturers originally were in China and Malaysia. They were shifting a lot of that base to Taiwan and Germany and Latin America. Their pricing model was changing. Their last mile deliveries were changing cuz they were not used to delivering you and me last mile deliveries. So every aspect of their business was changing. They hadn't thought of their business in the same way, but guess what? That business was growing, but the needs were changing and they needed to rethink every value chain in their business. >>And so they had to adopt cloud. They leverage AWS at their core to rethink every part of their business. Rebuilding their supply chain applications, modernizing their warehouse management systems, modernizing their pricing systems, modernizing their sales and marketing platforms, every aspect you can think of and all of that within 24 months. Cuz otherwise they would lose market share, you know, in any given market. And all of this, while they were, you know, delivering their day to day business, they were manufacturing the goods and they were shipping products. So that was quite a lot to achieve in 24 months. And that's not just one example is across industries, examples like that that we have. That's >>One of the best business transformation examples I think I've heard. >>Absolutely. Absolutely. And so cloud does need to start with a business transformation objective. And that's what's happening to the cloud. It's changing away from an infrastructure consolidation discussion to business task. >>Because I know you guys have a theater session tomorrow on, on continuous modern, it was experiencing cloud transformation and continuous modernization. That's the theme. Pre-cloud. It was just a, you'd, you'd live, you'd rip and replace your infrastructure and it was a big application portfolio assessment and rationalization. It was just, it just became this years long, you know, like an SAP installation. Yes. How has cloud changed that and what's, tell us more about that session and that continuous modernization. Yeah, >>So, so we are doing a John session with a client on how HCL Tech helped the client in terms of transforming the landscape and adopting cloud much faster, you know, into the ecosystem. So what we are currently doing is, so it's a continuous process. So when we talk about cloud adoption transformation, it doesn't stop there. So it, it needs to keep evolving. So what we came up with a framework for the all such clients who are on the cloud transformation part need to look at which we call it a smart waste cloud, cloud smart. Where once it is in the clouds, smart waste to cloud for cloud and in the cloud. So what happens is, when it is to cloud, what do you do? What are the accelerators? What are the frameworks? Smart waste for clouds? How do you look at the governance of it? >>Okay? Consolidation activities of it, once it is in the cloud, how do we optimize, what do you look at? Security aspects, et cetera. So the client doesn't have to go to multiple ecosystem partners to look at it. So he is looking at one such service provider who can actually encompass and give all this onto the plate in a much more granular fashion with accelerated approach. So we build accelerated solutions frameworks, which helps the client to actually pick and choose in a much lower cost, I think. And it has to be a continuous modernization for the client. So why we are calling it as a continuous modernization is we are also also creating what we call cloud foundries and factories. What happens is the client can look at not only in a transformation journey, but also futuristic when there are new services are adapted, how this transformation and factories helping them in a lower cost option and driving that a acceleration story. So we are addressing it in multiple ways. One on the transformation front, one on the TCO front, one on the AX accelerated front, one on the operational front. So all this combined into one single framework, which is what is a continuous modernization of clouded option from xgl tech. >>When you apply this framework with customers, how do you deal with technical debt? Can you avoid technical debt? Can you hide technical debt? Or is it like debt and taxes? We're always gonna have technical debt because Amazon, you know, they'll talk about, they don't ever deprecate anything. Yeah. You know, are they gonna, are we gonna see Amazon take on tech? How do you avoid that? Or at least shield the customer for that technical debt. >>So every cio, right? Key ambitions are digital cloud, TCO optimization, sustainability. So we have a framework for that. So every CIO will look at, okay, I wanna spend, but I want to be optimized. My TCO should not go up. So that's where a system integrator like us comes. We have AOP story where, which does the complete financial analysis of your cloud adoption as to what estate and what technical client already has. How can we optimize that and how can we, how can we overlay on top of that our own services to make it much more optimized solution for the client? And there are several frameworks that we have defined for the CIO organizations where the CIO can actually look at some of these elements and adopt it internally within the system. You wanna pick it from there? >>Yeah, I think, I think it's, it's, it's a great question. First of all, there's a generational shift in the last three years where nobody's doing lift and shift of traditional applications or traditional data systems to the cloud. As you said, nobody's taking their technical debt to the cloud anymore. >>Business value's not there. >>There's no business value, right? The value is really being cloud native, which means you want to continuously modernize your value chains, which means your applications, your integration, your data to leverage the cloud and continuously modernize. Now you will still make priority decisions, right? Things that really differentiate you. You will modernize them through composition things that don't, you'll rather consume them, but in both factors, you're modernizing, I use the word surround and drown enterprises are surrounding their traditional, you know, environments and drowning them over a period of time. So over the next five years, you'll see more and more irrelevant legacy because the relevance is being built in the cloud, cloud for the future. That's the way I see it. >>Speaking of, take us out here, speaking of business value and on, we're almost outta time here. If there's a billboard on 1 0 1 in Palo Alto regarding HCL tech, what's the value prop? What does it say? >>It's a simple billboard. We say we are super charging our customers, our partners, our employees. We are super charging progress. And we believe that the strength that we bring from learnings of over 200,000 professionals that work at hcl working with over half of, you know, 500 of the, the largest Fortune thousands in the world is, is really bringing those learnings that we continuously look at every day that we live with, every day across all kind of regulations, all kind of industries, in adopting new technologies, in modernizing their business strategies and achieving their business transformation goals with the velocity they want. That's kind of the supercharging progress mantra, >>Super charging progress. Love it. Guys, thank you so much for joining. David, me on the program talking about, thank you for having a conversation. Our pleasure. What's going on with HCL Tech, aws, the value that you're delivering for customers. Thank you so much for your time. Thank >>You. Thank you. Thanks. Have a great time. >>Take care for our guests. I'm Lisa Martin, he's Dave Valante. You're watching The Cube, the leader in live enterprise and emerging tech coverage.

Published Date : Nov 29 2022

SUMMARY :

The cube is live at the Venetian Expo Center for AWS beyond that to business transformation now, deeper integration of the cloud to really transform We've got a couple of guests that we're gonna unpack that with. What are you hearing out in the marketplace? and their ability to increase, you know, velocity of change so that they can move fast and keep And so if I look at the last four years, every industry, How are customers, you know, dealing with some of those more And for all of that, they need to continue on their digital journeys. So squeeze the go to market How are you enabling customers to achieve what an was talking about? once it is in the cloud from anywhere, any device with a scalable options. so call center in the cloud and you can access, dial the number so the customer don't And it needs partners like HCL to be able to go into various industries and apply that effectively. So it is the responsibility of system integrator like us to make them You, you know, the ingredients that you could put together, the, the dinner. So you need to prepare a pasta dish, And the choices you make in the cloud for each of these We call it the Phoenix framework, which defines what differentiates you versus not. company that manufactures tools that we all use at home for, you know, remodeling our houses, And all of this, while they were, you know, And so cloud does need to start with a business transformation objective. you know, like an SAP installation. So what happens is, when it is to cloud, what do you do? So the client doesn't have to go to multiple We're always gonna have technical debt because Amazon, you know, they'll talk about, they don't ever deprecate anything. So we have a framework for that. As you said, nobody's taking their technical debt to the cloud anymore. So over the next five years, you'll see more What does it say? the strength that we bring from learnings of over 200,000 professionals that work at Thank you so much for your time. Have a great time. the leader in live enterprise and emerging tech coverage.

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Michael Rogers, CrowdStrike | CrowdStrike Fal.Con 2022


 

foreign okay we're back at Falcon 2022 crowdstrike's big user conference first time in a couple of years obviously because of kova this is thecube's coverage Dave vellante and Dave Nicholson wall-to-wall coverage two days in a row Michael Rogers the series the newly minted vice president of global alliances at crowdstrike Michael first of all congratulations on the new appointment and welcome to the cube thank you very much it's an honor to be here so dial back just a bit like think about your first hundred days in this new role what was it like who'd you talk to what'd you learn wow well the first hundred days were filled with uh excitement uh I would say 18 plus hours a day getting to know the team across the globe a wonderful team across all of the partner types that we cover and um just digging in and spending time with people and understanding uh what the partner needs were and and and and it was just a it was a blur but a blast I agree with any common patterns that you heard that you could sort of coalesce around yeah I mean I think that uh really what a common thing that we hear at crowdstrike whether it's internal is extra external is getting to the market as fast as possible there's so much opportunity and every time we open a door the resource investment we need we continue to invest in resources and that was an area that we identified and quickly pivoted and started making some of those new investments in a structure of the organization how we cover Partners uh how we optimize uh the different routes to Market with our partners and yeah just a just a it's been a wonderful experience and in my 25 years of cyber security uh actually 24 and a half as of Saturday uh I can tell you that I have never felt and had a better experience in terms of culture people and a greater mission for our customers and our partners you'll Max funny a lot of times Dave we talk about this is we you know we learned a lot from Amazon AWS with the cloud you know taking something you did internally pointing it externally to Pizza teams there's shared responsibility model we talk about that and and one of the things is blockers you know Amazon uses that term blocker so were there any blockers that you identified that you're you're sort of working with the partner ecosystem to knock down to accelerate that go to market well I mean if I think about what we had put in place prior and I had the benefit of being vice president of America's prior to the appointment um and had the pleasure of succeeding my dear friend and Mentor Matthew Pauley um a lot of that groundwork was put in place and we work collectively as a leadership team to knock down a lot of those blockers and I think it really as I came into the opportunity and we made new Investments going into the fiscal year it's really getting to Market as fast as possible it's a massive Target addressable market and identifying the right routes and how to how to harness that power of we to drive the most value to the marketplace yeah what is it what does that look like in terms of alliances alliances can take a lot of shape we've we've talked to uh service providers today as an example um our Global Systems integrators in that group also what what is what does the range look like yeah I mean alliances at crowdstrike and it's a great question because a lot of times people think alliances and they only think of Technology alliances and for us it spans really any and all routes to Market it could be your traditional solution providers which might be regionally focused it could be nationally focused larger solution providers or Lars as you noted service providers and telcos global system integrators mssps iot Partners OEM Partners um and store crouchstrike store Partners so you look across that broad spectrum and we cover it all so the mssps we heard a lot about that on the recent earnings call we've heard this is a consistent theme we've interviewed a couple here today what's driving that I mean is it the fact that csos are just you know drowning for talent um and why crowdstrike why is there such an affinity between mssps and crowdstrike yeah a great question we um and you noted that uh succinctly that csos today are faced with the number one challenge is lack of resources and cyber security the last that I heard was you know in the hundreds of thousands like 350 000 and that's an old stat so I would venture to Guess that the open positions in cyber security are north of a half a million uh as we sit here today and um service providers and mssps are focused on providing service to those customers that are understaffed and have that Personnel need and they are harnessing the crowdstrike platform to bring a cloud native best of breed solution to their customers to augment and enhance the services that they bring to those customers so partner survey what tell us about the I love surveys I love data you know this what was the Genesis of the survey who took it give us the breakdown yeah that's a great question no uh nothing is more important than the feedback that we get from our partners so every single year we do a partner survey it reaches all partner types in the uh in the ecosystem and we use the net promoter score model and so we look at ourselves in terms of how we how we uh rate against other SAS solution providers and then we look at how we did last year and in the next year and so I'm happy to say that we increased our net promoter score by 16 percent year over year but my philosophy is there's always room for improvement so the feedback from our partners on the positive side they love the Falcon platform they love the crowdstrike technology they love the people that they work with at crowdstrike and they like our enablement programs the areas that they like us to see more investment in is the partner program uh better and enhanced enablement making it easier to work with crowdstrike and more opportunities to offer services enhance services to their customers dramatic differences between the types of Partners and and if so you know why do you think those were I mean like you mentioned you know iot Partners that's kind of a new area you know so maybe maybe there was less awareness there were there any sort of differences that you noticed by type of partner I would say that you know the areas or the part the partners that identified areas for improvement were the partners that that uh either were new to crowdstrike or they're areas that we're just investing in uh as as we expand as a company and a demand from the market is you know pull this thing into these new routes to Market um not not one in particular I mean iot is something that we're looking to really blow up in the next uh 12 to 18 months um but no no Common Thread uh consistent feedback across the partner base speaking of iot he brought it up before it's is it in a you see it as an adjacency to i-team it seems like it and OT used to never talk to each other and now they're increasingly doing so but they're still it still seems like different worlds what have you found and learned in that iot partner space yeah I mean I think the key and we the way we look at the journey is it starts with um Discovery discovering the assets that are in the OT environment um it then uh transitions to uh detection and response and really prevention and once you can solve that and you build that trust through certifications in the industry um you know it really is a game changer anytime you have Global in your job title first word that comes to mind for me anyway is sovereignty issues is that something that you deal with in this space uh in terms of partners that you're working with uh focusing on Partners in certain regions so that they can comply with any governance or sovereignty yeah that's that's a great question Dave I mean we have a fantastic and deep bench on our compliance team and there are certain uh you know parameters and processes that have been put in place to make sure that we have a solid understanding in all markets in terms of sovereignty and and uh where we're able to play and how that were you North America before or Americas uh Americas America so you're familiar with the sovereignty issue yeah a little already Latin America is certainly uh exposed me plenty of plenty of that yes 100 so you mentioned uh uh Tam before I think it was total available Market you had a different word for the t uh total addressable Mark still addressable Market okay fine so I'm hearing Global that's a tam expansion opportunity iot is definitely you know the OT piece and then just working better um you know better Groove swing with the partners for higher velocity when you think about the total available total addressable market and and accelerating penetration and growing your Tam I've seen the the charts in your investor presentation and you know starts out small and then grows to you know I think it could be 100 billion I do a lot of Tam analysis but just my back a napkin had you guys approaching 100 billion anyway how do you think about the Tam and what role do Partners play in terms of uh increasing your team yeah that's a great question I mean if you think about it today uh George announced on the day after our 11th anniversary as a company uh 20 000 customers and and if you look at that addressable Market just in the SMB space it's north of 50 million companies that are running on Legacy on-prem Solutions and it really provides us an opportunity to provide those customers with uh Next Generation uh threat protection and and detection and and response partners are the route to get there there is no doubt that we cannot cover 50 50 million companies requires a span of of uh of of of a number of service providers and mssps to get to that market and that's where we're making our bets what what's an SMB that is a candidate for crowdstrike like employee size or how do you look at that like what's the sort of minimum range yeah the way we segment out the SMB space it's 250 seats or endpoints and below 250 endpoints yes right and so it's going to be fairly significant so math changes with xdr with the X and xdr being extended the greater number of endpoints means that a customer today when you talk about total addressable Market that market can expand even without expanding the number of net new customers is that a fair yeah Fair assessment yep yeah you got that way in that way but but map that to like company size can you roughly what's the what's the smallest s that would do business with crowdstrike yeah I mean we have uh companies as small as five employees that will leverage crowd strike yeah 100 and they've got hundreds of endpoints oh no I'm sorry five uh five endpoints is oh okay so it's kind of 250 endpoints as well like the app that's the sweets that's it's that's kind of the Top Line we look at and then we focus oh okay when we Define SMB it's below so five to 250 endpoints right yes and so roughly so you're talking to companies with less than 100 employees right yeah yeah so I mean this is what I was talking about before I say I look around the the ecosystem myself it kind of reminds me of service now in 2013 but servicenow never had a SMB play right and and you know very kind of proprietary closed platform not that you don't have a lot of propriety in your platform you do but you they were never going to get down Market there and their Tam is not as big in my view but I mean your team is when you start bringing an iot it's it's mind-boggling it's endless how large it could be yeah all right so what's your vision for the Elevate program partner program well I I look at uh a couple things that we've we've have in place today one is um one is we've we've established for the first time ever at crowdstrike the Alliance program management office apmo and that team is focused on building out our next Generation partner program and that's you know processes it's you know uh it's it's ring fencing but it's most important importantly identifying capabilities for partners to expand to reduce friction and uh grow their business together with crowdstrike we also look at uh what we call program Harmony and that's taking all of the partner types or the majority of the partner types and starting to look at it with the customer in the middle and so multiple partners can play a role on the journey to bringing a customer on board initially to supporting that customer going forward and they can all participate and be rewarded for their contribution to that opportunity so it's really a key area for us going forward Hub and spoke model with the center of the that model is the customer you're saying that's good okay so you're not like necessarily fighting each other for for a sort of ownership of that model but uh cool Michael Rogers thanks so much for coming on thecube it was great to have you my pleasure thank you for having me you're welcome all right keep it right there Dave Nicholson and Dave vellante we'll be right back to Falcon 22 from the Aria in Las Vegas you're watching thecube foreign [Music]

Published Date : Sep 21 2022

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Jay Workman, VMware & Geoff Thompson, VMware | VMware Explore 2022


 

>>Hey everyone. Welcome back to the cubes day two coverage of VMware Explorer, 22 from San Francisco. Lisa Martin, back here with you with Dave Nicholson, we have a couple of guests from VMware. Joining us, please. Welcome Jay Workman, senior director, cloud partner, and alliances marketing, and Jeff Thompson, VP cloud provider sales at VMware guys. It's great to have you on the program. >>Ah, good to be here. Thanks for having us on. >>We're gonna be talking about a really interesting topic. Sovereign cloud. What is sovereign cloud? Jeff? Why is it important, but fundamentally, what is >>It? Yeah, well, we were just talking a second ago. Aren't we? And it's not about royalty. So yeah, data sovereignty is really becoming super important. It's about the regulation and control of data. So lots of countries now are being very careful and advising companies around where to place data and the jurisdictional controls mandate that personal data or otherwise has to be secured. We ask, we have to have access controls around it and privacy controls around it. So data sovereign clouds are clouds that have been built by our cloud providers in, in, in VMware that specifically satisfy the requirements of those jurisdictions and regulated industries. So we've built a, a little program around that. We launched it about a year ago and continuing to add cloud providers to that. >>Yeah, and I, I think it's also important just to build on what Jeff said is, is who can access that data is becoming increasingly important data is, is almost in it's. It is becoming a bit of a currency. There's a lot of value in data and securing that data is, is becoming over the years increasingly important. So it's, it's not like we built a problem or we created a solution for problem that didn't exist. It's gotten it's, it's been a problem for a while. It's getting exponentially bigger data is expanding and growing exponentially, and it's becoming increasingly important for organizations and companies to realize where my data sits, who can access it, what types of data needs to go and what type of clouds. And it's very, very aligned with multi-cloud because some data can sit in a, in a public cloud, which is fine, but some data needs to be secure. It needs to be resident within country. And so this is, this is what we're addressing through our partners. >>Yeah, I, yeah, I was just gonna add to that. I think there's a classification there there's data residency, and then there's data sovereignty. So residency is just about where is the data, which country is it in sovereignty is around who can access that data. And that's the critical aspect of, of data sovereignty who's got control and access to that data. And how do we make sure that all the controls are in place to make sure that only the right people can get access to that data? Yeah. >>So let's, let's sort of build from the ground up an example, and let's use Western Europe as an example, just because state to state in the United States, although California is about to adopt European standards for privacy in a, in a unique, in a unique, unique way, pick a country in, in Europe, I'm a service provider. I have an offering and that offering includes a stack of hardware and I'm running what we frequently refer to as the STDC or software defined data center stack. So I've got NEX and I've got vs N and I've got vSphere and I'm running and I have a cloud and you have all of the operational tools around that, and you can spin up VMs and render under applications there. And here we are within the borders of this country, what makes it a sovereign cloud at that? So at that point, is that a sovereign cloud or? >>No, not yet. Not it's close. I mean, you nailed, >>What's >>A secret sauce. You nailed the technology underpinning. So we've got 4,500 plus cloud provider partners around the world. Less than 10% of those partners are running the full STDC stack, which we've branded as VMware cloud verified. So the technology underpinning from our perspective is the starting point. Okay. For sovereignty. So they, they, they need that right. Technology. Okay. >>Verified is required for sovereign. Yes. >>Okay. Cloud verified is the required technology stack for sovereign. So they've got vSphere vs. A NSX in there. Okay. A lot of these partners are also offering a multitenant cloud with VMware cloud director on top of that, which is great. That's the starting point. But then we've, we've set a list of standards above and beyond that, in addition to the technology, they've gotta meet certain jurisdiction requirements, certain local compliance requirements and certifications. They've gotta be able to address the data re data residency requirements of their particular jurisdiction. So it's going above and beyond. But to your point, it does vary by country. >>Okay. So, so in this hypothetical example, this is this country. You a stand, I love it. When people talk about Stan, people talk about EMIA and you know, I, I love AMEA food. Isn't AIAN food. One. There's no such thing as a European until you have an Italian, a Britain, a German yep. In Florida arguing about how our beer and our coffee is terrible. Right. Right. Then they're all European. They go home and they don't like each other. Yeah. So, but let's just pretend that there's a thing called Europe. So this, so there's this, so we've got a border, we know residency, right. Because it physically is here. Yep. But what are the things in terms of sovereignty? So you're talking about a lot of kind of certification and validation, making sure that, that everything maps to those existing rules. So is, this is, this is a lot of this administrative and I mean, administrative in the, in the sort of state administrative terminology, >>I I'm let's build on your example. Yeah. So we were talking about food and obviously we know the best food in the world comes from England. >>Of course it does. Yeah. I, no doubt. I agree. I Don not get that. I do. I do do agree. Yeah. >>So UK cloud, fantastic partner for us. Okay. Whether they're one of our first sovereign cloud providers in the program. So UK cloud, they satisfied the requirements with the local UK government. They built out their cloud verified. They built out a stack specifically that enables them to satisfy the requirements of being a sovereign cloud provider. They have local data centers inside the UK. The data from the local government is placed into those data centers. And it's managed by UK people on UK soil so that they know the privacy, they know the security aspects, the compliance, all of that wrapped up on top of a secure SDDC platform. Okay. Satisfies the requirements of the UK government, that they are managing that data in a sovereign way that, that, that aligns to the jurisdictional control that they expect from a company like UK cloud. Well, >>I think to build on that, a UK cloud is an example of certain employees at UK, UK cloud will have certain levels of clearance from the UK government who can access and work on certain databases that are stored within UK cloud. So they're, they're addressing it from multiple fronts, not just with their hardware, software data center framework, but actually at the individual compliance level and individual security clearance level as to who can go in and work on that data. And it's not just a governmental, it's not a public sector thing. I mean, any highly regulated industry, healthcare, financial services, they're all gonna need this type of data protection and data sovereignty. >>Can this work in a hyperscaler? So you've got you, have, you have VMC AVS, right? GC V C >>O >>CVAs O CVS. Thank you. Can it be, can, can a sovereign cloud be created on top of physical infrastructure that is in one of those hyperscalers, >>From our perspective, it's not truly sovereign. If, if it's a United States based company operating in Germany, operating in the UK and a local customer or organization in Germany, or the UK wants to deploy workloads in that cloud, we wouldn't classify that as totally sovereign. Okay. Because by virtue of the cloud act in the United States, that gives the us government rights to request or potentially view some of that data. Yeah. Because it's, it's coming out of a us based operator data center sitting on foreign soil so that the us government has some overreach into that. And some of that data may actually be stored. Some of the metadata may reside back in the us and the customer may not know. So certain workloads would be ideally suited for that. But for something that needs to be truly sovereign and local data residency, that it wouldn't be a good fit. I think that >>Perspectives key thing, going back to residency versus sovereignty. Yeah. It can be, let's go to our UK example. It can be on a hyperscaler in the UK now it's resident in the UK, but some of the metadata, the profiling information could be accessible by the entity in the United States. For example, there now it's not sovereign anymore. So that's the key difference between a, what we view as a pro you know, a pure sovereign cloud play and then maybe a hyperscaler that's got more residency than sovereignty. >>Yeah. We talk a lot about partnerships. This seems to be a unique opportunity for a certain segment of partners yeah. To give that really is an opportunity for them to have a line of business established. That's unique from some of the hyperscale cloud providers. Yeah. Where, where sort of the, the modesty of your size might be an advantage if you're in a local. Yes. You're in Italy and you are a service provider. There sounds like a great fit, >>That's it? Yeah. You've always had the, the beauty of our program. We have 4,500 cloud providers and obviously not, all of them are able to provide a data, a sovereign cloud. We have 20 in the program today in, in the country. You you'd expect them to be in, you know, the UK, Italy, Italy, France, Germany, over in Asia Pacific. We have in Australia and New Zealand, Japan, and, and we have Canada and Latin America to, to dovetail, you know, the United States. But those are the people that have had these long term relationships with the local governments, with these regulated industries and providing those services for many, many years. It's just that now data sovereignty has become more important. And they're able to go that extra mile and say, Hey, we've been doing this pretty much, you know, for decades, but now we're gonna put a wrap and some branding around it and do these extra checks because we absolutely know that we can provide the sovereignty that's required. >>And that's been one of the beautiful things about the entire initiative is we're actually, we're learning a lot from our partners in these countries to Jeff's point have been doing this. They've been long time, VMware partners they've been doing sovereignty. And so collectively together, we're able to really establish a pretty robust framework from, from our perspective, what does data sovereignty mean? Why does it matter? And then that's gonna help us work with the customers, help them decide which workloads need to go and which type of cloud. And it dovetails very, very nicely into a multi-cloud that's a reality. So some of those workloads can sit in the public sector and the hyperscalers and some of 'em need to be sovereign. Yeah. So it's, it's a great solution for our customers >>When you're in customer conversations, especially as, you know, data sovereign to be is becomes a global problem. Where, who are you talking to? Are you talking to CIOs? Are you talking to chief data officers? I imagine this is a pretty senior level conversation. >>Yeah. I it's, I think it's all of the above. Really. It depends. Who's managing the data. What type of customer is it? What vertical market are they in? What compliance regulations are they are they beholden to as a, as an enterprise, depending on which country they're in and do they have a need for a public cloud, they may already be all localized, you know? So it really depends, but it, it could be any of those. It's generally I think a fair, fairly senior level conversation. And it's, it's, it's, it's consultancy, it's us understanding what their needs are working with our partners and figuring out what's the best solution for them. >>And I think going back to, they've probably having those conversations for a long time already. Yeah. Because they probably have had workloads in there for years, maybe even decades. It's just that now sovereignty has become, you know, a more popular, you know, requirements to satisfy. And so they've gone going back to, they've gone the extra mile with those as the trusted advisor with those people. They've all been working with for many, many years to do that work. >>And what sort of any examples you mentioned some of the highly regulated industries, healthcare, financial services, any customer come to mind that you think really articulates the value of what VMware's delivering through its service through its cloud provider program. That makes the obvious why VMware an obvious answer? >>Wow. I, I, I get there's, there's so many it's, it's actually, it's each of our different cloud providers. They bring their win wise to us. And we just have, we have a great library now of assets that are on our sovereign cloud website of those win wires. So it's many industries, many, many countries. So you can really pick, pick your, your choice. There. That's >>A good problem >>To have, >>To the example of UK cloud they're, they're really focused on the UK government. So some of them aren't gonna be referenced. Well, we may have indication of a major financial services company in Australia has deployed with AU cloud, one of our partners. So we we've also got some semi blind references like that. And, and to some degree, a lot of these are maintained as fairly private wins and whatnot for obvious security reasons, but, and we're building it and building that library up, >>You mentioned the number 4,500, a couple of times, you, you referencing VMware cloud provider partners or correct program partners. So VCP P yes. So 45, 4500 is the, kind of, is the, is the number, you know, >>That's the number >>Globally of our okay. >>Partners that are offering a commercial cloud service based at a minimum with vSphere and they're. And many of 'em have many more of our technologies. And we've got little under 10% of those that have the cloud verified designation that are running that full STDC, stack >>Somebody, somebody Talli up, all of that. And the argument has been made that, that rep that, that would mean that VMware cloud. And although some of it's on IAS from hyperscale cloud providers. Sure. But that, that rep, that means that VMware has the third or fourth largest cloud on the planet already right now. >>Right. Yep. >>Which is kind of interesting because yeah. If you go back to when, what 2016 or so when VMC was at least baned about yeah. Is that right? A lot of people were skeptical. I was skeptical very long history with VMware at the time. And I was skeptical. I I'm thinking, nah, it's not gonna work. Yeah. This is desperation. Sorry, pat. I love you. But it's desperation. Right. AWS, their attitude is in this transaction. Sure. Send us some customers we'll them. Yeah. Right. I very, very cynical about it. Completely proved me wrong. Obviously. Where did it go? Went from AWS to Azure to right. Yeah. To GCP, to Oracle, >>Oracle, Alibaba, >>Alibaba. Yep. Globally. >>We've got IBM. Yep. Right. >>Yeah. So along the way, it would be easy to look at that trajectory and say, okay, wow, hyperscale cloud. Yeah. Everything's consolidating great. There's gonna be five or six or 10 of these players. And that's it. And everybody else is out in the cold. Yeah. But it turns out that long tail, if you look at the chart of who the largest VCP P partners are, that long tail of the smaller ones seem to be carving out specialized yes. Niches where you can imagine now, at some point in the future, you sum up this long tail and it becomes larger than maybe one of the hyperscale cloud providers. Right. I don't think a lot of people predicted that. I think, I think people predicted the demise of VMware and frankly, a lot of people in the VMware ecosystem, just like they predicted the demise of the mainframe. Sure. The storage area network fill in the blank. I >>Mean, Jeff and I we've oh yeah. We've been on the, Jeff's been a little longer than I have, but we've been working together for 10 plus years on this. And we've, we've heard that many times. Yeah. Yeah. Our, our ecosystem has grown over the years. We've seen some consolidation, some M and a activity, but we're, we're not even actively recruiting partners and it's growing, we're focused on helping our partners gain more, share internally, gain, more share at wallet, but we're still getting organic growth in the program. Really. So it, it shows, I think that there is value in what we can offer them as a platform to build a cloud on. >>Yeah. What's been interesting is there's there's growth and there's some transition as well. Right? So there's been traditional cloud providers. Who've built a cloud in their data center, some sovereign, some not. And then there's other partners that are adopting VCP P because of our SA. So we've either converted some technology from product into SA or we've built net new SA or we've acquired companies that have been SA only. And now we have a bigger portfolio that service providers, cloud providers, managed service providers are all interested in. So you get resellers channel partners. Who've historically been doing ELAs and reselling to end customers. They're transitioning their business into doing recurring revenue and the only game in town where you really wanna do recurring revenues, VCP P. So our ecosystem is both growing because our cloud providers with their data center are doing more with our customers. And then we're adding more managed service providers because of our SA portfolio. And that, that, that combo, that one, two punch is creating a much bigger VCP P ecosystem overall. >>Yeah. >>Impressive. >>Do you think we have a better idea of what sovereign cloud means? Yes. I think we do. >>It's not Royal. >>It's all about royalty, >>All royalty. What are some of the things Jeff, as we look on the horizon, obviously seven to 10,000 people here at, at VMwares where people really excited to be back. They want to hear it from VMware. They wanna hear from its partner ecosystem, the community. What are some of the things that you think are on the horizon where sovereign cloud is concerned that are really opportunities yeah. For businesses to get it right. >>Yeah. We're in the early days of this, I think there's still a whole bunch of rules, regulatory laws that have not been defined yet. So I think there's gonna be some more learning. There's gonna be some top down guidance like Gaia X in Europe. That's the way that they're defining who gets access and control over what data and what's in. And what's out of that. So we're gonna get more of these Gaia X type things happening around the world, and they're all gonna be slightly different. Everyone's gonna have to understand what they are, how to interpret and then build something around them. So we need to stay on top of that, myself and Jay, to make sure that we've got the right cloud providers in the right space to capitalize on that, build out the sovereign cloud program over time and make sure that what they're building to support aligns with these different requirements that are out there across different countries. So it's an evolving landscape. That's >>Yeah. And one of the things too, we're also doing from a product perspective to better enable partners to, to address these sovereign cloud workloads is where we have, we have gaps maybe in our portfolio is we're partner partnering with some of our ISVs, like a, Konic like a Forex vem. So we can give our partners object storage or ransomware protection to add on to their sovereign cloud service, all accessible through our cloud director consult. So we're, we're enhancing the program that way. And to Jeff's point earlier, we've got 20 partners today. We're hoping to double that by the end of our fiscal year and, and just take a very methodical approach to growth of the program. >>Sounds great guys, early innings though. Thank you so much for joining Dave and me talking about what software and cloud is describing it to us, and also talking about the difference between that data residency and all the, all of the challenges and the, in the landscape that customers are facing. They can go turn to VMware and its ecosystem for that help. We appreciate your insights and your time. Guys. Thank >>You >>For >>Having us. Our >>Pleasure. Appreciate it >>For our guests and Dave Nicholson. I'm Lisa Martin. You've been watching the cube. This is the end of day, two coverage of VMware Explorer, 2022. Have a great rest of your day. We'll see you tomorrow.

Published Date : Aug 31 2022

SUMMARY :

It's great to have you on the program. Ah, good to be here. What is sovereign cloud? It's about the Yeah, and I, I think it's also important just to build on what Jeff said is, And that's the critical aspect of, of data sovereignty who's got control and access to So let's, let's sort of build from the ground up an example, and let's use Western I mean, you nailed, So the technology underpinning from Verified is required for sovereign. That's the starting point. So is, this is, this is a lot of this administrative and I mean, So we were talking about food and obviously we know the best food in the world comes I Don not get that. that enables them to satisfy the requirements of being a sovereign cloud provider. I think to build on that, a UK cloud is an example of certain employees at UK, Can it be, can, can a sovereign cloud be foreign soil so that the us government has some overreach into that. So that's the key difference between a, what we view as a pro you know, of the hyperscale cloud providers. to dovetail, you know, the United States. sit in the public sector and the hyperscalers and some of 'em need to be sovereign. Where, who are you talking to? And it's, it's, it's, it's consultancy, it's us understanding what their needs are working with It's just that now sovereignty has become, you know, And what sort of any examples you mentioned some of the highly regulated industries, So you can really pick, So we we've also got some semi blind references like that. So 45, 4500 is the, kind of, is the, is the number, you know, And many of 'em have many more of our technologies. And the argument has been made that, Right. And I was skeptical. can imagine now, at some point in the future, you sum up this long tail and it becomes Our, our ecosystem has grown over the years. So you get resellers channel I think we do. What are some of the things that you think are on the horizon Everyone's gonna have to understand what they And to Jeff's point earlier, we've got 20 partners today. all of the challenges and the, in the landscape that customers are facing. Having us. Appreciate it This is the end of day, two coverage of VMware Explorer, 2022.

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Stepan Pushkarev, Provectus & Russell Lamb, PepsiCo | Amazon re:MARS 2022


 

(upbeat music) >> Okay, welcome back everyone to theCUBE's coverage here at re:MARS. I'm John Furrier, host of theCUBE. It's the event where it's part of the "re:" series: re:MARS, re:Inforce, re:Invent. MARS stands for machine learning, automation, robotics, and space. And a lot of conversation is all about AI machine learning. This one's about AI and business transformation. We've got Stepan Pushkarev CTO, CEO, Co-Founder of Provectus. Welcome to theCUBE. And Russ Lamb, eCommerce Retail Data Engineering Lead at PepsiCo, customer story. Gentlemen, thanks for coming on theCUBE. >> Great to be here, John. >> Yeah, thanks for having us. >> I love the practical customer stories because it brings everything to life. This show is about the future, but it's got all the things we want, we love: machine learning, robotics, automation. If you're in DevOps, or you're in data engineering, this is the world of automation. So what's the relationship? You guys, you're a customer. Talk about the relationship between you guys. >> Sure, sure. Provectus as a whole is a professional services firm, premier, a AWS partner, specializing in machine learning, data, DevOps. PepsiCo is our customer, our marquee customer, lovely customer. So happy to jointly present at this re:Invent, sorry, re:MARS. Anyway, Russ... >> I made that mistake earlier, by the way, 'cause re:Invent's always on the tip of my tongue and re:MARS is just, I'm not used to it yet, but I'm getting there. Talk about what are you guys working together on? >> Well, I mean, we work with Provectus in a lot of ways. They really helped us get started within our e-commerce division with AWS, provided a lot of expertise in that regard and, you know, just hands-on experience. >> We were talking before we came on camera, you guys just had another talk and how it's all future and kind of get back to reality, Earth. >> Russ: Get back to Earth. >> If we're on earth still. We're not on Mars yet, or the moon. You know, AI's kind of got a future, but it does give a tell sign to what's coming, industrial change, full transformation, 'cause cloud does the back office. You got data centers. Now you've got cloud going to the edge with industrial spaces, the ultimate poster child of edge and automation safety. But at the end of the day, we're still in the real world. Now people got to run businesses. And I think, you know, having you here is interesting. So I have to ask you, you know, as you look at the technology, you got to see AI everywhere. And the theme here, to me, that I see is the inflection point driving all this future robotics change, that everyone's been waiting for by the way, but it's like been in movies and in novels, is the machine learning and AI as the tipping point. This is key. And now you're here integrating AI into your company. Tell us your story. >> Well, I think that every enterprise is going to need more machine learning, more, you know, AI or data science. And that's the journey that we're on right now. And we've come a long way in the past six years, particularly with our e-commerce division, it's a really data rich environment. So, you know, going from brick and mortar, you know, delivering to restaurants, vending machines and stuff, it's a whole different world when you're, people are ordering on Amazon every couple minutes, or seconds even, our products. But they, being able to track all that... >> Can you scope the problem statement and the opportunity? Because if I just kind of just, again, I'm not, you're in, it's your company, you're in the weeds, you're at the data, you're everything, But it just seems me, the world's now more integration, more different data sources. You've got suppliers, they have their different IT back ends. Some are in the cloud, some aren't in the cloud. This is, like, a hard problem when you want to bring data together. I mean, API certainly help, but can you scope the problem, and, like, what we're talking about here? >> Well, we've got so many different sources of data now, right? So we used to be relying on a couple of aggregators who would pull all this data for us and hand us an aggregated view of things. But now we're able to partner with different retailers and get detail, granular information about transactions, orders. And it's just changed the game, changed the landscape from just, like, getting a rough view, to seeing the nuts and bolts and, like, all the moving parts. >> Yeah, and you see in data engineering much more tied into like cloud scale. Then you got the data scientists, more the democratization application and enablement. So I got to ask, how did you guys connect? What was the problem statement? How did you guys, did you have smoke and fire? You came in solved the problem? Was it a growth thing? How did this, how did you guys connect as a customer with Provectus? >> Yeah, I can elaborate on that. So we were in the very beginning of that journey when there was, like, just a few people in this new startup, let's call it startup within PepsiCo. >> John: Yeah. >> Calling like a, it's not only e-commerce, it was a huge belief from the top management that it's going to bring tremendous value to the enterprise. So there was no single use case, "Hey, do this and you're going to get that." So it's a huge belief that e-commerce is the future. Some industry trends like from brand-centric to consumer-centric. So brand, product-centric. Amazon has the mission to build the most customer-centric customer company. And I believe that success, it gets a lot of enterprises are being influenced by that success. So I remember that time, PepsiCo had a huge belief. We started building just from scratch, figuring out what does the business need? What are the business use cases? We have not started with the IT. We have not started with this very complicated migrations, modernizations. >> John: So clean sheet of paper. >> Yeah. >> From scratch. >> From scratch. >> And so you got the green light. >> Yeah. >> And the leadership threw the holy water on that and said, "Hey, we'll do this."? >> That's exactly what happened. It was from the top down. The CEO kind of set aside the e-commerce vision as kind of being able to, in a rapidly evolving business place like e-commerce, it's a growing field. Not everybody's figured it out yet, but to be able to change quickly, right? The business needs to change quickly. The technology needs to change quickly. And that's what we're doing here. >> So this is interesting. A lot of companies don't have that, actually, luxury. I mean, it's still more fun because the tools are available now that all the hyper scales built on their own. I mean, back in the day, 10 years ago, they had to build it all, Facebook. You didn't know, I had people on here from Pinterest and other companies. They had to build all of that from scratch. Now cloud's here. So how did you guys do this? What was the playbook? Take us through the AI because it sounds like the AI is core, you know, belief principle of the whole entire system. What did you guys do? Take me through the journey there. >> Yeah. Beyond management decisions, strategic decisions that has been made as a separate startup, whatever- >> John: That's great. >> So some practical, tactical. So it may sound like a cliche, but it's a huge thing because I work with many enterprises and this, like, "center of excellence" that does a nice technology stuff and then looks for the budget on the different business units. It just doesn't go anywhere. It could take you forever to modernize. >> We call that the Game of Thrones environment. >> Yes. >> Yeah. Nothing ever gets done 'till it blows up at the end. >> Here, these guys, and I have to admit, I don't want to steal their thunder. I just want to emphasize it as an external person. These guys just made it so differently. >> John: Yeah. >> They even physically sat in a different office in a WeWork co-working and built that business from scratch. >> That's what Andy Jackson talked about two years ago. And if you look at some of the big successes on AWS, Capital One, all the big, Goldman Sachs. The leadership, real commitment, not like BS, like total commitment says, "Go." But enough rope to give you some room, right? >> Yeah. I think that's the thing is, there was always an IT presence, right, overseeing what we were doing within e-commerce, but we had a lot of freedoms to make design choices, technology choices, and really accelerate the business, focus on those use cases where we could make a big impact with a technology choice. >> Take me through the stages of the AI transformation. What are some of the use cases and specific tactics you guys executed on? >> Well, I think that the supply chain, which I think is a hot topic right now, but that was one use case where we're using, like, data real time, real time data to inform our sales projections and delivery logistics. But also our marketing return on investment, I feel like that was a really interesting, complex problem to solve using machine learning, Because there's so much data that we needed to process in terms of countries, territories, products, like where do you spend your limited marketing budget when you have so many choices, and, using machine learning, boil that all down to, you know, this is the optimal choice, right now. >> What were some of the challenges and how did you overcome them in the early days to get things set up, 'cause it takes a lot of energy to get it going, to get the models. What were some of the challenges and how did you overcome them? >> Well, I think some of it was expertise, right? Like having a partner like Provectus and Stepan really helped because they could guide us, Stepan could guide us, give his expertise and what he knows in terms of what he's seen to our budding and growing business. >> And what were the things that you guys saw that you contributed on? And was there anything new that you had to do together? >> Yeah, so yeah. First of all, just a very practical tip. Yes, start with the use cases. Clearly talk to the business and say, "Hey, these are the list of the use cases" and prioritize them. So not with IT, not with technology, not with the migration thing. Don't touch anything on legacy systems. Second, get data in. So you may have your legacy systems or some other third party systems that you work with. There's no AI without data. Get all the pipelines, get data. Quickly boat strap the data lake house. Put all the pipelines, all the governance in place. And yeah, literally took us three months to get up and running. And we started delivering first analytical reports. It's just to have something back to business and keep going. >> By the way, that's huge, speed. I mean, this is speed. You go back and had that baggage of IT and the old antiquated systems, you'd be dragging probably months. Right? >> It's years, years. Imagine you should migrate SAP to the cloud first. No, you don't do don't need to do that. >> Pipeline. >> Just get data. I need data. >> Stream that data. All right, where are we now? When did you guys start? I want to get just going to timeline my head 'cause I heard three months. Where are we now? You guys threw it. Now you have impact. You have, you have results. >> Yeah. I mean that for our marketing ROI engine, we've built it and it's developed within e-commerce, but we've started to spread it throughout the organization now. So it's not just about the digital and the e-commerce space. We're deploying it to, you know, regionally to other, to Europe, to Latin America, other divisions within PepsiCo. And it's just grown exponentially. >> So you have scale to it right now? >> Yeah. Well- >> How far are you in now? What, how many years, months, days? >> E-commerce, the division was created six years ago, which is, so we've had some time to develop this, our machine learning capabilities and this use case particular, but it's increasingly relevant and expansion is happening as we speak. >> What are you most proud of? You look back at the impact. What are you most proud of? >> I think the relationship we built with the people, you know, who use our technology, right. Just seeing the impact is what makes me proud. >> Can you give an example without revealing any confidential information? >> Yeah. Yeah. I mean, there was an example from my talk about, I was approached recently by our sales team. They were having difficulty with supply chain, monitoring our fill rate of our top brands with these retailers. And they come up to me, they have this problem. They're like, "How do we solve it?" So we work together to find a data source, just start getting that data in the hands of people who can use it within days. You know, not talking like a long time. Bring that data into our data warehouse, and then surface the data in a tool they can use, you know, within a matter of a week or two. >> I mean, the transformation is just incredible. In fact, we were talking on theCUBE earlier today around, you know, data warehouses in the cloud, data meshes of different pros and cons. And the theme that came out of that conversation was data's a product now. >> Yes. >> Yes. >> And what you're kind of describing is, just gimme the product or find it. >> Russ: Right. >> And bring it in with everything else. And there's some, you know, cleaning and stuff people do if they have issues with that. But, if not, it's just bring it in, right? It's a product. >> Well, especially with the data exchanges now. AWS has a data exchange and this, I think, is the future of data and what's possible with data because you don't have to start from, okay, I've got this Excel file somebody's been working with on their desktop. This is a, someone's taken that file, put it into a warehouse or a data model, and then they can share it with you. >> John: So are you happy with these guys? >> Absolutely, yeah. >> You're actually telling the story. What was the biggest impact that they did? Was it partnering? Was it writing code, bringing development in, counseling, all the above, managed services? What? >> I think the biggest impact was the idea, you know, like being able to bring ideas to the table and not just, you know, ask us what we want, right? Like I think Provectus is a true partner and was able to share that sort of expertise with us. >> You know, Andy Jackson, whenever I interview on theCUBE, he's now in charge of all Amazon. But when he was at (inaudible). He always had to use their learnings, get the learnings out. What was the learnings you look back now and say, Hey, those were tough times. We overcome them. We stopped, we started, we iterated, we kept moving forward. What was the big learning as you look back, some of the key success points, maybe some failures that you overcome. What was the big learnings that you could share with folks out there now that are in the same situation where they're saying, "Hey, I'd rather start from scratch and do a reset." >> Yeah. So with that in particular, yes, we started this like sort of startup within the enterprise, but now we've got to integrate, right? It's been six years and e-commerce is now sharing our data with the rest of the organization. How do we do that, right? There's an enterprise solution, and we've got this scrappy or, I mean, not scrappy anymore, but we've got our own, you know, way of doing. >> Kind of boot strap. I mean, you were kind of given charter. It's a start up within a big company, I mean- >> But our data platform now is robust, and it's one of the best I've seen. But how do we now get those systems to talk? And I think Provectus has came to us with, "Here, there's this idea called data mesh, where you can, you know, have these two independent platforms, but share the data in a centralized way. >> So you guys are obviously have a data mesh in place, big part of the architecture? >> So it is in progress, but we know the next step. So we know the next step. We know the next two steps, what we're going to do, what we need to do to make it really, to have that common method, data layer. between different data products within organization, different locations, different business units. So they can start talking to each other through the data and have specific escalates on the data. And yeah. >> It's smart because I think one of the things that people, I think, I'd love to get your reaction to this is that we've been telling the story for many, many years, you have horizontally scalable cloud and vertically specialized domain solutions, you need machine learning that's smart, but you need a lot of data to help it. And that's not, a new architecture, that's a data plane, it's control plane, but now everyone goes, "Okay, let's do silos." And they forget the scale side. And then they go, "Wait a minute." You know, "I'm not going to share it." And so you have this new debate of, and I want to own my own data. So the data layer becomes an interesting conversation. >> Yeah, yes. Meta data. >> Yeah. So what, how do you guys see that? Because this becomes a super important kind of decision point architecturally. >> I mean, my take is that there has to be some, there will always be domains, right? Everyone, like there's only so much that you can find commonality across, like in industry, for example. But there will always be a data owner. And, you know, kind of like what happened with rush to APIs, how that enabled microservices within applications and being sharing in a standardized way, I think something like that has to happen in the data space. So it's not a monolithic data warehouse, it's- >> You know, the other thing I want to ask you guys both, if you don't mind commenting while I got you here, 'cause you're both experts. >> We just did a showcase on data programmability. Kind of a radical idea, but like data as code, we called it. >> Oh yeah. >> And so if data's a product and you're acting on, you've got an architecture and system set up, you got to might code it's programmable. You need you're coding with data. Data becomes like a part of the development process. What do you guys think of when you hear data as code and data being programmable? >> Yeah, it's a interesting, so yeah, first of all, I think Russ can elaborate on that, Data engineering is also software engineering. Machine learning engineering is a software. At the end of the day, it's all product. So we can use different terms and buzz words for that but this is what we have at the end of the day. So having the data, well I will use another buzz word, but in terms of the headless architecture- >> Yes. >> When you have a nice SDK, nice API, but you can manipulate with the data as your programming object to build reach applications for your users, and give it, and share not as just a table in Redshift or a bunch of CSV files in S3 bucket, but share it as a programmable thing that you can work with. >> Data as code. >> Yeah. This is- >> Infrastructure code was a revolution for DevOps, but it's not AI Ops so it's something different. It's really it's data engineering. It's programming. >> Yeah. This is the way to deliver data to your consumers. So there are different ways you can show it on a dashboard. You can show it, you can expose it as an API, or you can give it as an object, programmable interface. >> So now you're set up with a data architecture that's extensible 'cause that's the goal. You don't want to foreclose. You must think about that must keep you up at night. What's going to foreclose that benefit? 'Cause there's more coming. Right? >> Absolutely. There's always more coming. And I think that's why it's important to have that robust data platform to work from. And yeah, as Stepan mentioned, I'm a big believer in data engineering as software engineering. It's not some like it's not completely separate. You have to follow the best practices software engineers practice. And, you know, really think about maintainability and scalability. >> You know, we were riffing about how cloud had the SRE managing all those servers. One person, data engineering has a many, a one to many relationships too. You got a lot going on. It's not managing a database. It's millions of data points and data opportunity. So gentlemen, thanks for coming on theCUBE. I really appreciate it. And thanks for telling the story of Pepsi. >> Of course, >> And great conversation. Congratulations on this great customer. And thanks for >> coming on theCUBE. >> Thanks, thank you. Thanks, Russ, would you like to wrap it up with the pantry shops story? >> Oh, yeah! I think it will just be a super relevant evidence of the agility and speed and some real world applicable >> Let's go. Close us out. >> So when, when the pandemic happened and there were lockdowns everywhere, people started buying things online. And we noticed this and got a challenge from our direct to consumer team saying, "Look, we need a storefront to be able to sell to our consumers, and we've got 30 days to do it." We need to be able to work fast. And so we built not just a website, but like everything that behind it, the logistics of supply chain aspects, the data platform. And we didn't just build one. We built two. We got pantry shop.com and snacks.com, within 30 days. >> Good domains! >> The domain broker was happy on that one. Well continue the story. >> Yeah, yeah. So I feel like that the agility that's required for that kind of thing and the like the planning to be able to scale from just, you know, an idea to something that people can use every day. And, and that's, I think.- >> And you know, that's a great point too, that shows if you're in the cloud, you're doing the work you're prepared for anything. The pandemic was the true test for who was ready because it was unforeseen force majeure. It was just like here it comes and the people who were in the cloud had that set up, could move quickly. The ones that couldn't. >> Exactly. >> We know what happened. >> And I would like to echo this. So they have built not just a website, they have built the whole business line within, and launched that successfully to production. That includes sales, marketing, supply chain, e-commerce, aside within 30 days. And that's just a role model that could be used by other enterprises. >> Yeah. And it was not possible without, first of all, right culture. And second, without cloud Amazon elasticity and all the tools that we have in place. >> Well, the right architecture allows for scale. That's the whole, I mean, you did everything right at the architecture that's scale. I mean, you're scaling. >> And we empower our engineers to make those choices, right. We're not, like, super bureaucratic where every decision has to be approved by the manager or the managers manager. The engineers have the power to just make good decisions, and that's how we move fast. >> That's exactly the future right there. And this is what it's all about. Reliability, scale agility, the ability to react and have applications roll out on top of it without long timeframes. Congratulations. Thanks for being on theCUBE. Appreciate it. All right. >> Thank you. >> Okay, you're watching theCUBE here at re:MARS 2020, I'm John Furrier. Stay tuned. We've got more coverage coming after this short break. (upbeat music)

Published Date : Jun 24 2022

SUMMARY :

It's the event where it's but it's got all the So happy to jointly on the tip of my tongue in that regard and, you know, kind of get back to reality, And the theme here, to me, that I see And that's the journey But it just seems me, the And it's just changed the So I got to ask, how did you guys connect? So we were in the very Amazon has the mission to And the leadership but to be able to change quickly, right? the AI is core, you know, strategic decisions that has been made on the different business units. We call that the Game it blows up at the end. Here, these guys, and I have to admit, that business from scratch. And if you look at some of accelerate the business, What are some of the use cases I feel like that was a really interesting, and how did you overcome them? to our budding and growing business. So you may have your legacy systems and the old antiquated systems, No, you don't do don't need to do that. I need data. You have, you have results. So it's not just about the E-commerce, the division You look back at the impact. you know, who use our technology, right. data in the hands of people I mean, the transformation just gimme the product or find it. And there's some, you know, is the future of data and all the above, managed services? was the idea, you know, maybe some failures that you overcome. the rest of the organization. you were kind of given charter. And I think Provectus has came to us with, So they can start talking to And so you have this new debate of, Yeah, yes. So what, how do you guys see that? that you can find commonality across, I want to ask you guys both, like data as code, we called it. of the development process. So having the data, well I but you can manipulate with the data Yeah. but it's not AI Ops so This is the way to deliver that's extensible 'cause that's the goal. And, you know, really And thanks for telling the story of Pepsi. And thanks for Thanks, Russ, would you like to wrap it up Close us out. the logistics of supply chain Well continue the story. like that the agility And you know, that's a great point too, And I would like to echo this. and all the tools that we have in place. I mean, you did everything The engineers have the power the ability to react and have Okay, you're watching theCUBE

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Women in Tech: International Women's Day Kickoff


 

>>Hey everyone. Lisa Martin here with John farrier. Welcome to the women in tech global event, featuring international women's day. John, this is an exciting day, March 8th, 2022. How did this all get started? >>Well, we started it out when we realized there was more stories to be told with virtual, with COVID. The virtualization of virtual events allowed us to do more stories. So we've been on this new format where we're creating seasons and episodic events, meaning you can still do an event and do 30 interviews like we're doing here for international women's day from around the world. We could have done a hundred there's enough stories out there. There's thousands of stories out there that need to be told, need to be scaled. And so we're just scratching the surface. So we are just starting to do is celebrate international women's day with as many videos we could do in a week, which is 30 and be part of widths and Stanford here in California, as part of their events with Stanford. And we're going to continue with international women's day. >>It's the big celebration, it's the big day, but then when it's over, we're going to continue with more episodes. So this is technically, I guess, season one episode, one of the international women's community site portal is going to be open and open to everyone. Who's going to be a community vibe and, uh, we'll get sponsors, but overall it's about bringing people together, creating tribes, letting people form their own communities and hopefully, uh, making the world a better place and supporting the mission, which is a great mission. Diversity inclusion and equity is a big mission. Uh, it's good for everyone. Everyone wins. >>Everyone does win. What are some of the interesting conversations that you've had with our international women's day guests that really were poignant to you? >>Well, the, one of the things was interesting by region. They had different kind of, um, feelings. The Asia Pacific was heavily skewed on a lot of international diversity around culture. Latin America was just all cloud computing. For instance, I felt that to be very technical, uh, more than agents in the interviews. Um, um, more diversity I study in Asia Pacific and Amy. It was really interesting because you have a lot going on there right now in Europe. So, um, and I'll see from a technical standpoint, data sovereignty and sustainability are two big themes. So from a tech trend standpoint, it was really amazing leaders. We interviewed, um, from technical, uh, folks to analysts, to senior executives in the C-suite. So it really good mix of people in the program. Uh, for today, >>We also had a young girl that I had the chance to speak with her and her father. And it was such a lovely conversation cause it reminded me of my dad's relationship with me. But she was told in high school age, no, you can't do physics. No, you can't do computer science. So the parents pulled her out of school. And so the, and she's brand new in her career path. And it was so nice to hear, to see that, that family, the role models within the family saying she wants to do physics and computer science. Let's find a place for her to be able to do that and have her start being able to, to build her own personal board of directors. At the age of like 22, 23, >>We hit an entrepreneur down in New Zealand. I interviewed she was from indigenous area and she had no milk or food on the table. They were so poor. They could barely get food. She worked her way through it and went to school. Education was number when it goes, she was so persistent, she got her education. And now she's the CEO of an AI company, amazing person. And she's like, Hey, there's no wall I can't run through. So that attitude was just so refreshing. And that was a consistent this year and it wasn't an in your face. It was just more of we're here, we're kicking butt. So let's keep it going. So on the entrepreneurial side, I found that really awesome on the senior leadership side, it was very much, um, community oriented, very open about sharing their experiences and also being a sponsor. So you're going to hear a lot about breaking the bias, but it's also about sponsoring opportunities and then helping people get involved so that they can get understand biases because everyone brings biases to the table. So I personally learned a lot this, this, this, uh, event. >>Yeah. I think the, the light that was shined on the bias was incredibly important. You know, the break, the bias, as you said, is the theme of this year's international women's day. And I, and I asked everybody that I spoke with, what does that mean to you? And where do you think we are on that journey? A world free of bias and stereotypes and discrimination. Obviously we're not there yet, but a lot of the women talked about the fact that that light is shining brightly, that the awareness is there, that for diversity equity and inclusion and having that awareness, there is a great launching launching pad, if you will, for being able to make more progress on actually breaking the bias. >>Yeah. That was a great point. I would also say to add to that by saying a lot of comments were on the same theme of check your bias when you fall, you speak in meetings. And it was just a lot of like protocol tactical, uh, ways to do things like, think about other people in the room versus just barreling ahead. Most guys do that actually. Um, and so that was another instructful thing. I think the other thing too was is that there was, again, more and more sharing. I mean, we had one person that you interviewed, her name was Anne green. Yeah. She's doing her own series. Uh, we're content. She's interviewing people, she's being a mentor and sharing it through content, Manny theory of AWS in Singapore, she's in space and Aero science talking about how the satellites are helping in the Ukraine, give information to everyone on the ground, not just governments and that's helping democracy. And that she's really excited that that contributes to some good there. Um, and she fled from a town where it was bombed. She was in a war zone and she escaped and got educated. So education's a theme. Um, don't let anyone tell you, you can't do it. Uh, and don't think there's only one pathway, right? This is tons of opportunities for participating in the tech economy for good, uh, in, in, in tech. So those are the keys. >>That's always been one of my favorite themes when we do women in tech events, John is that there is no direct pathway necessarily. I always love understanding those stories, but this year, one of the things that also was really clear was that women feeling what can't I do. And that sentiment was really echoed throughout. I think everybody that I spoke with that there was no, can I do this? Why can't I Not confidence? Which is palpable. Even when you're doing an interview by zoom, you can feel it. You can be inspired by, >>Well, at least a year, you do all the, a lot of the interviews. You're the face I had, you know, step aside for you because you're amazing. But one of the things you, you get appreciate this and love to get your reaction. One of the things I observed this year was because it was international focus, there was huge cube demand to be come to their region. We had one of the guests that won from Bahrain. She's like, I'll do the cube here. I'll be the host. So I think there was a real appetite for this kind of open dialogue conversations where they want the cube to come to their area. And so I know anyone watching wants to be a cube host in those areas, let us know, um, we're open. And to me that was more refreshing. Cause you know, me, I always wanna see the cube global go everywhere. But this year people are actually turning on their own cameras. They're doing their own interviews. They're sharing content and content creates community and bonding. And that was the big experience I saw this year was a lot more user generated activity engagement with each other in the group. >>I think that may have even been a product of the last two years of the pandemic of people really understanding the importance of community and collaboration and that it can be done via if you're only limited to video, you can do that. You can build a community and grow it and foster it in that way and create the content that really helps support it. >>That's a great point. That's actually one of the guests said COVID polled the future forward and digital. We see the value and other on the cyber side, um, Sally, as I mentioned there, um, earlier who we interviewed before, she's a cyber policy analyst and she's so smart. She's like, yeah, this is putting fold forward. And people understand cyber now, cyber misinformation, cyber war, the role of working at home, being isolated versus community. These are core societal issues that need to be solved and it's not just code that solves them. So it's going to be solved by the community. And that's really, that was the key. One of the key messages. It was very refreshing. >>It was very refreshing. I always love hearing the stories. I, the more personal the story, the more real it is and the more opportunities I think that it unlocks for the audience watching. Yeah, >>I mean, we had one person said she did a project on the side. It's going to be your big initiative within Amazon. You know, Amazon, one of our sponsors has a slogan think big, but deep dive deep. And she took a project on about educating, um, young girls and young women. And it turned out to be basically a build lab inside schools. And it took off. It is so successful side project, side hustle gone, gone big. So again, sparks of creativity, innovation can come from anywhere. It's just great stories. >>Another thing that came up in several of the conversations that I had was the data, the data that support that organizations that have at least 30% females at the executive level are better performing organizations. They are more profitable as well. So it was fun to kind of call out if we're talking about data science, what not the data that supports why international women's day is what it is, why it's becoming even bigger than that and the importance of showcasing those voices so that she can be what she can see. >>Yeah. Amazing stories. I got to say it again. I think the virtual studios where we have now with the pandemic is going to give us much more opportunities to get those stories out. And Lisa, you've done an amazing job. Your interviews were awesome. Thank you. And we can do a hundred. We'll give you a hundred interviews a week. >>We can, are you setting me up? No, it was fun. The international influence this year was fun. I mean, I think I started one of my interview days at 6:00 AM and it was just exciting to be able to connect to different parts of the world and to hear these stories and for the cube to be able to be the platform that is sharing all of that >>And the diversity of the interviews itself and the diversity of the environments that for instance, in Asia Pacific and your are diverse areas and they see it it's much further along. They live it every day. They know the benefits. So that again, that was another aha moment for us, I think this year. >>So how many, how many segments do we have for international women's day John >>30 segments, uh, 32 counting our little segments here. So 32 interviews. Um, we're going to probably add a section on the site for people to submit stories like a directory, uh, this, a zillion things going on, women of web three, Sandy, Carter's putting on an event. I know there's a security called. She S she scarcity events, she security, uh, going on women in security. Um, there's tons of activities it's vibrant tomorrow. Today. It'll be very much bumping up. So we'll try to curate as much links as possible. >>Awesome. John has been great doing this program with you. I look forward to seeing the interviews and being inspired by the many, many stories. You're going to be watching the cubes coverage of women in tech global event, featuring international women's day for John furrier. I'm Lisa Martin. We'll see you soon.

Published Date : Mar 15 2022

SUMMARY :

Welcome to the women in tech global event, And we're going to continue with international women's day. It's the big celebration, it's the big day, but then when it's over, we're going to continue with more episodes. What are some of the interesting conversations that you've had with our international women's So it really good mix of people in the program. And it was so nice to hear, And that was a consistent this year and it wasn't an in your face. You know, the break, the bias, as you said, is the theme of this year's international women's day. And it was just a lot of like protocol one of the things that also was really clear was that women feeling what And to me that was more refreshing. the importance of community and collaboration and that it can be done via if So it's going to be solved by the community. I always love hearing the stories. And she took a project on about educating, um, young girls and young women. So it was fun to kind of call out I think the virtual studios where we have now with the pandemic I mean, I think I started one of my interview days at 6:00 AM and it was just exciting to be able So that again, that was another aha moment for us, I think this year. she security, uh, going on women in security. You're going to be watching the cubes coverage of women in tech global event,

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Fernanda Spinardi, AWS & Cindy Polin, AWS | Women in Tech: International Women's Day


 

(upbeat music) >> Hello, welcome to theCUBE's presentation of Women in Tech, Global Event, celebrating International Women's Day. I'm John Furrier, your host of theCUBE here in Palo Alto, California. We got two great guests. Cindy Polin, head of Solution Architects for Public Sector in Mexico for AWS. And Fernanda Spinardi, who's also the head of Solution Architects for Public Sector in Brazil, both with AWS. Thanks for coming, appreciate your time. >> Thanks for the invitation. >> Thank you, John. >> So we're celebrating International Women's Day this week, and this month, and pretty much every day, I think we're going to be doing a lot of good stuff. But today's a special day. And talking about people's careers, their roles, the gender gap, is a big theme this year. These are all the topics that are going on and being discussed. So, it's a been a lot of fun when learning a lot, I have to ask you guys with AWS, Cindy we'll start with you. How is AWS addressing the gender gap in its technical teams? Because solution architects, they're technical. And we need more women in there. How is AWS addressing the gender gap with its technical teams? >> Yes, for sure, thank you very much. Let me start with a quick note about what is the situation in Mexico. Let me go first into a report published by IMCO, and this is talking about this gender gaps in a STEM career. So let me tell you that three out of 10 professionals who choose careers related with the STEM, with the science technology, engineering and mathematics, are women. So, can you imagine this difference, It's really critical because for sure, we have few women. And in the moment that you try to reach people, to be part of the company, it's difficult. So it's important for AWS to be very very supportive in this initiative and also to be supporting diverse teams. So, that's why we are very supportive in bringing diverse talent in the company. >> There's a lot of focus on getting people early into the pipe lining. Is that some another big area? Did the study show anything there? >> Well, basically it's that we are studying to push harder, to bring more information to the ladies, to the women in general. And also to start developing the technical skills. Because it's really difficult and in the moment that you try to do this, it start like seeing these behaviors or stigmas about this is only for men, it's not for women. So we are trying to start breaking this point in general. >> Fernanda, we had a great chat about Latin America reinvent on theCUBE with your leader over there and, we were talking about the broader community and how you guys are partnering with external organizations and customers. How is Amazon Web Services, AWS, aiming to foster better balance and gender balance and technology partnerships in Latin America? >> Sure, so while the situation in Brazil is not different from the situation that Cindy was mentioning in Mexico right? Our research shows that women only represent around 37% of the workforce where in the country we have over 51-52% of women as part of our population. While we can take this from a gap perspective, also, we can take it from an opportunity perspective. There is such a huge unexplored workforce that we can bring to be part of AWS in the technology world, right? So for us on AWS and Amazon, it's part part of our day one culture. So we are still learning, right? And we are still trying, experimenting to see how we can bring more women to the tech world. One of the things that we are investing in Brazil and in Latin America, are the early in career talent programs. This is something that we have the opportunity to work with the students. And in LATAM, it's a little bit different from the US. We have the opportunity to work with them for one year sometimes for two years in a role while they work they are still in the university and we prepare that talent really early in their career and bring them to be part of Amazon. So yeah, I'm super excited with those programs, I can, talk more about it, but this is one of the initiatives that we are betting that will maybe be a game changer for us in the technology. >> Yeah, those are very interesting stats, 37% of the workers in country where women represent over half of the population. So definitely a lot of work to be done. I got to ask both of you. Amazon has a leadership principle that says that they want to strive to be the world's, or earth's best employer earth being, Earth Day and all that sustainability as well. Diversity, inclusion and equity is a big part of that mission more. And also Amazon's also known for high performing work environment. So, so having the best diversity and inclusion you know, is a, is a, as some say and many are saying is a force multiplier in performance. How is that going in your areas? Can you talk about how the culture that you're in, the countries that you're in and the Amazonian leadership principles tie together? Can you share your thoughts and experiences? >> Sure. I can, I can get started maybe with that one. So, although we have a new leadership principle from my perspective, we have we have always had leadership principles that foster diversity and, and inclusion, right. Pick up, earn trust as an example like it says, listen carefully, right. And speak candidly, this is for me it's the baseline for any, any inclusion conversation. Right. And also you have things like have backbone, disagree and commit. Like you are empowering people to actually have an opinion and bring back that opinion and be heard. Right. So it was already there. I think the thing now is that we have a very specific leadership principle so that there is no, no room for interpretation. Right. It's right there saying that there is a mission a mission to, to be the best employer. Right. And, and I'm, I'm very excited about it. >> John: Cindy, share your thoughts too. I like that comment because you know, Amazon culture's known for, you know, debate then align. Okay. And now you got that cultural factor. Now it's in the leadership principle. What's your reaction? >> Yes. And, and let me add a comment on that about Fernanda's point is that this LP is giving us like the empower to give this environment to prepare, to to give this space to the team and also to be more creative. And also to be more diverse is really important for us to have this space with a lot of empathy, with the in the space to have a lot of fun. And it's important to keep all the time in mind that are we doing the right thing for our employees? Are we are empowering them to be the best of, of the world? So, that is something that is critical for us and, and well that is something that we are right now working on it. >> Okay. So first of all I'm very impressed by both of you. You're inspiring. And I can also tell you that being a solution architect is not an easy job. But it's also in high demand. A lot of people want to, they need solution architects. It's one of the most coveted positions in the industry right now. So how do we get more women in that role? What ideas do you guys have besides being great role models, yourselves? How do we get more solution architects? Because it's super valuable and everyone wants to hire them. >> Fernanda, did you want to start? >> It's you guys. >> You touched a very important point, John. It's about having, having good examples. Like, I mean, it's about you seeing yourself in the role right? You, you believing that it's, it's possible. It's for everyone. If you have a spirit where you, you want to build things if you have this spirit of exploring new possibilities if you like to experiment, well, then you have all that we need in a solution architect, right? It's just then a matter of, you know, know learning technical, learning technology, technical stuff. But this is, this is about having fun on your journey as as a solution architect as well. >> And, and let me tell you something that we are also investing in trainings. Training is online for the for the women that they are, that has this interest that they want to learn more about the technology. They want to have a deeper knowledge about the technical stuff. So we are supporting these initiatives and that is something that they can do background and in their own pace. >> And this is an important role because they need the leadership as head of solution architects. It's a good thing. Is, is there any ways that you found that's a best practice for identifying or advice for people to know if they have what it takes or they have an affinity towards technology? Sometimes it's math. Because cloud is great levels it out. I mean, cloud is new, is more jobs open now that didn't exist years ago, couple years ago. So anyone can rise to the top. >> Yeah. I think that's the beauty of the cloud. There is so much space when we say technology I think this is such a, a broad word, right? It means so much, right. It can be someone that likes to develop code. It can be someone that likes to work with infrastructure. It can be someone that likes machine learning or databases or someone that is inspired about applications for the education world or to research genomes or cure cancer. So, yeah, I don't think that there is like any more like a specific profile. I think it's very open for everyone to explore what they love doing. And even from a technology perspective AWS is working to simplify access to the technology. If we take our services on machine learning. For instance, they are for people, for business people like you don't have to know much about algorithms, right. To use some of the AWS services. So I think we're experiencing the democratization of the technology, and with that more opportunity for people to join us. >> A lot of people are changing careers into cloud. So Cindy, I want to ask you guys also if you can share how the mentoring process works there. Is there mentoring? How does that work? Do you match people? Have you found a nice formula for providing some mentoring and some pathways as people come in? >> Yes, we have many ways but one is very important, is that we have user groups. That is a way that we have like a community with internal and external people, and we share advices, guidance, best practices for the people that is interested in this matter. So for one side as I already mentioned, we have training online that you can reach. We have a lot of free courses. Maybe you can start jumping into artificial intelligence. IUT whatever you want to, to, to want that given them. But in the other hand, we have this option to have this kind of support. We have AWS Girl Chile user groups. We have AWS women, Colombian user groups girls in Argentina, we have many of them. We have four hundreds of user communities. So, that is the way that we can keep in touch. >> Any other programs? I mean, Amazon Web Service and Amazon has very strong representation of women. There's a lot of pockets of women groups in all over the world. How does it come together? Because you also have customers in the user groups. You have partners in the partner network. You have technologists learning. So you have this ecosystem of people. It's not just AWS. How are you guys extending that gap into those areas? >> Exactly. And those conversations are getting more and more constant with our customers, right? So we used to talk about technology, we used to talk about business problems, now we talk about diversity. We talk about improving representation and improving the sentiment of inclusion within our customers as well. And one of the things that I can bring, we have been working with a number of our customers in Brazil just to mention New Bank, one of our customers there in building programs. between AWS and the customer, where we train people, and we expose that people to the market, even if it's inside AWS, inside New Bank or any other partner in that ecosystem. So we are building talent not only for us, but for for the entire ecosystem to benefit from. >> Okay, so I have to ask you guys How did you guys get into the tech, Cindy? What was your way? Did it just jump at you? Did it grab you? Did you kind of discover it early? When did you kind of get into the tech? >> That's a good question. I was remembering this moment that when I was seven years old I just started like working with cars and also with that kind of companies, literally companies. And in that moment say, "I want to be part of this technology work." And after that in high school, I have the opportunity to touch a computer. In that moment I said, "This is the thing that I want to do in the rest of my life." >> Yeah. that's it right there. You got the diction, you taste it. Fernanda, what about you? What's your story? How did you get into it? What was the moment? Was there an exact moment or did it just surround you? >> Yeah, I think I was always curious about how things work. I was not thinking about a career in tech honestly. I was thinking about becoming a lawyer, but at some point in time just clicked, right? And I had actually to fight my way into the technical world literally because, I had this very important university close to my house, like maybe 15 minutes from my house. But at that point in time in Brazil, that particular institution was not accepting women. And believe me, it was not like a hundred years ago. Like it was.... (laughing) >> Yeah, you're young, it's just recently. >> Yeah, so I had to move out out of my hometown, back to the city, to Sao Paulo, which is our biggest city in Brazil to find a place for me on an university that would take women. So yeah, I had to fight my way into technology, but I am very proud of that I was able to. >> Yeah, you know what's great now is you have YouTube, you have all these resources, these videos are going to be going everywhere. We're going to put this out there. There's communities where people can learn and see people like themselves out in positions of leadership and technology. So more and more contents being out there. And I think hopefully no one will have to fight to get into tech. If they like it, they're in it. One of the leaders at AWS she said, "We're in a nerd native environment now, the young generation is natively technical." And, I believe that, I see that. I think that's going to be a really exciting trend and seeing leaders like yourselves out there is really wonderful, so thank you for spending the time with us here on theCUBE. Final question I'll ask you, what's next for you Cindy and Fernanda? What's next in your journey? >> Okay, I think the next for me is to keep pushing the women in Mexico to keep installing and also to start thinking into what is the next step in my career? Where should I go? So I think that is the point that I want to do. >> Cindy, what's next for you? >> I feel I'm just starting. (laughing) So much to do, so much to do. I mean, there is a big business for us to make happen in Brazil right now, and we are looking for talent. So, if the video's going to go on YouTube, I would like everybody there to know that yeah, we are looking for talents in Brazil with opportunities all over the world actually. And yeah, that's building, building and building. >> And there's some rig twitch channels by the way too on some developer programmings, tons of programming, it's all out there. Congratulations, and we're looking forward to following up with you both in the future to get an update and thank you for spending the time and sharing your your stories here on theCUBE I really appreciate, thank you. >> Thank you too. >> Thank you so much. >> Okay, theCUBE presentation of Women in Tech, Global Events celebrating International Women's Day. This is the beginning of more programming. We're going to see more episodes from theCUBE, I'm John Furrier, your host. Thanks for watching. (upbeat music)

Published Date : Mar 9 2022

SUMMARY :

for Public Sector in Mexico for AWS. I have to ask you guys with AWS, And in the moment that into the pipe lining. and in the moment that you try to do this, and how you guys are partnering This is something that we have How is that going in your areas? that we have a very specific I like that comment in the space to have a lot of fun. And I can also tell you all that we need in a that we are also investing in trainings. Is, is there any ways that you about applications for the education world So Cindy, I want to ask you guys also But in the other hand, we have this option in all over the world. And one of the things that I can bring, And in that moment say, You got the diction, you taste it. And I had actually to fight my way Yeah, so I had to move I think that's going to in Mexico to keep installing and we are looking for talent. to following up with This is the beginning of more programming.

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Clara Bidorini, AWS | Women in Tech: International Women's Day


 

(upbeat music) >> Hey everyone, welcome to theCUBE's coverage of Women in Tech: International Women's Day, 2022. I'm your host Lisa Martin. Clara Bidorini joins me next, a Business Developer for the startups team in Brazil at AWS. Clara, it's lovely to have you on the program. >> Hi Lisa, thank you for having me. >> I want to mention a couple accolades that you got just in 2021. You were one of the top 20 most influential women for open innovation in Brazil in 2021. And you were a finalist for Women in Tech Brazil Awards in the category of Ally in Tech 2021. Congratulations. >> Thank you so much, it was an awesome year and it's always important to be acknowledged for what you're doing in the market, right? >> Absolutely, everyone wants to be appreciated every now and then. Tell me a little bit about your role and your background. >> Of course. So I am living in Brazil, as you said, but actually I'm Italian. So I've been living abroad for the last, I will say 16 years. So I've been living in Portugal, I've been living in Switzerland and now in Brazil for the last, I will say 11 years. I'm a Social Entrepreneur and a Strategic Designer. I've been working with corporate ventures since 2014 and now I am Corporate Venture Manager for startups at Amazon Web Services. I've supported, throughout 10 years, enterprises, startups, public sector with corporate acceleration programs and open innovation initiatives within their customer throughout Latin America. >> What's the female representation like in the startup environment? >> Well it depends a lot, right? We have different trends globally speaking. If we look at, for example, global trends, and that includes United States for example, we see that the number of unicorns that for example are led by female is much lower than the number of total unicorn that you see. So if you talk about United States, for example, that has the highest number of unicorns, we see that between 2013 and 2021 the number of female at a unicorn is only 60 against 500 which is a total number of it. So we see that actually the percentage is 12% only, so we need much more representative in the female startup ecosystem. But numbers are changing, right? So this is promising. >> That is good, it is promising to see the numbers ticking up. In terms of positioning of women in leadership roles, what's the role that you see kind of commonly across startups, or maybe it varies by country. >> It varies by country you're right but definitely when we look at the trends and when we look at the data that we receive from National StartUp Association and startup organization in the different geos, you can see that startup that are founded by female leaders are, I will say as a proxy, from 4% to 12% in some countries, it gets to 18%, of the total number of startups to that country. So it's still a low number, but what we see which is interesting, is that much more startups that are led by both female and male co-founders are rising more and more. For example, in Brazil, it represents 28% which is almost 30% against the 12% of female-only founded startup and the 51% of the male founded startup. So I think it's promising to look at this mix of genders when we look at the foundations of startups because they're also getting, I will say, from five to six more investment than female founded startups. What does it mean? It means that we need to find I think more allies work in allyship with men in order to have more investment in startup by women. But it also means that unicorns and the biggest startup, the scale-up startups, are now starting for example to hire women in the leadership. So maybe we don't have so many startups that are founded by women, but we have more and more scale-ups and unicorns that are led by leaders which are women. So this is an interesting change, if we compare 2022 with 2013, for example. >> That's good that we've seen so much progress in that amount of time. And something that I've seen too, or looking at stats, we know that the number of females and technical roles is still pretty low below 25%, but there's a lot of data that show that companies with even 30% of the executive leadership team being female, are more performant and more profitable. So the data is there. Is that one of the reasons that you think that you're seeing a lot of these kind of co-CEOs, female-male counterparts in the startup community? >> Well, we already know that diversity and diverse teams are much more performative than I will say, non-inclusive ones. So it's always a matter of how you can thrive to success in every kind of environment you're working. So this is true for startups but this is also true for corporations. So it's just a matter of time. I think for the startup environment to start to be working faster with diversity and inclusion, then I will say the traditional corporate world. Many of those startups in Brazil, in these tests, are saying, "We want to work with inclusion. We want to have more equity throughout the journey. Not only in the leadership." They just need more resources. And this is something that is interesting for startup because resources is what a startup normally doesn't have. So we need to be really smart on where they put the resources and how we help them throughout this journey so that they can be as diverse as they can and therefore gain more profit, right? >> One of the things that we often say when we're talking about women in tech and here we are International Women's day is that we can't be what we can't see. And I think that's so important to have those female role models. It's also important to have male role models. Talk to me a little bit about your mentors and sponsors and how they've helped get you to where you are today. >> Okay. This is interesting, because I just had a nice conversation with some friends of mine and today we're going to launch a project which I'm very fond of which is called (foreign language) in Portuguese is leave it with them Them being a positive reinforce to women. And today we have launched the first episode, which is amazing. And we were talking about mentors. So how important are they? And we were discussing the fact that until now if we have to count the number of male mentors that we have of course it's much bigger than number of female mentors but from now on what about having more female role models for everybody in the startup ecosystems? This is not a motion in where women are becoming mentors for other women. Women can be mentors for everybody. And the fact that we are empowering more female founders and female leaders in the ecosystem is just bringing again more diversity and therefore more performance to the entire ecosystem. I had many different mentors from different worlds. I will tell a little bit more about myself. Originally I'm an architect and I've been working with building and houses and hospitals and library during the first part of my career. And that world was a male world actually and I had many great mentors that helped me out throughout my journey. When I changed my career into Service Design and starting working with systems and holistic approach for strategy, again, I found many male mentors especially in Switzerland, especially in Brazil. But when I started the startup ecosystem journey, I started meeting women that actually changed my career. So, I'm talking about investors, I'm talking about co-founders, I'm talking about leaders I'm talking about leaders in the community because we don't have to forget that we need always to rely on the personas that are working in the startup ecosystem such as accelerators, incubators, universities. And I could just tell you so many stories about my mentors, but I don't want to say here that we only need to focus on finding female mentors. We need to find the most meaningful relationship that we can and learn from them. It could be a woman, it could be a man, but we need to encourage more and more in women to have the strength and the courage to be mentored to, to speak up. >> I agree. You don't have to have mentors that are only female. I have many back in my day that were male that got me to where I am today that I just really looked up to. And that sponsored me. And that's important for women to know that you need to have your own personal board of directors, of mentors and sponsors. But I'd love to know a little bit more. You really pivoted in your career. Talk to me about how you got the courage to say, "You know what? I'm going to make a change here. I'm going to go in a different direction." >> Oh Lisa, that's such a question. Thank you so about asking me about this. So I've always have been this I will say status quo challenger. And at some point when I entered architecture I ended up making a master in complexity and using creativity to solve complex problem. So there was already a flag of me not working in architecture anymore in the future but I didn't notice at the time. So this idea of working with complexity and using creativity to work out complex problems in society brought me to start working more with design and then using design as a management approach to solve those problems. So I was pivoting but step by step from architecture to design, from design to branding, sorry, from branding to strategy. At certain point I was working with open innovation already, so was solving big challenges for big corporations. I was designing, innovation, planning, The step from here to join the startup ecosystem world is just really small. So from that moment on, I understood that business was the place where I was working and creating an understanding value proposition was actually the thing that was putting me on stage and letting me be more myself in terms of having more connections, being an agent of transformation in this ecosystem. And actually being the status quo challenger every day. So that's the way I pivoted, but it took a lot of courage and it also took a lot of curiosity. And this is something that I'm always telling the startups to have. You need to look at everything with the eyes of a tourist. You need to be curious about everything. That's also the reason why I've been changing countries. I love to learn about new cultures. I love to learn new expressions. I love to understand how other people think. And this is putting other people and other reality in the center of your attention. And this is what business is about. Building stuff that is interesting for people, for your customers, for your user. This is the center of building a value proposition >> Right you bring up several good points there. And one, the breadth of knowledge and experience that you have. There's so much value there in having that breadth, being courageous enough to be curious but you also bring up a point about some other skills like soft skills, for example, that are so valuable that you don't necessarily learn in school. For example, I think communication, relationship building, those are so important for women and men to have to really bring that breadth to what it is that they're doing so that they can do whatever it is that they want. >> Exactly. You're so, right. So many of these soft skills for women, I think have been censored throughout the years by society behaviors. Let's say negotiating or talking about finance or let's try to create something new and having the courage to say, "I'm going to fail several times before will bring my business to success." So all of these aspects that I'm trying to describe here were kind of silenced throughout century for women. And now the possibility not only to test those situations but also to speak up, to share this this knowledge, and to be mindful with other women that can help us to be courageous enough, to fail so many times that we need in order for us to be successful. This is something that I've learned from my colleagues in the startup ecosystem, both male and female founders. This is so important to fail. Failing first is important. And this is something that actually for women is contradicted, right? We are taught to be perfect. We are taught to be multitasking. We are taught to be everything that is not showing our vulnerabilities and learning from our mistakes. So these are the soft skills that I think are more important. And also sorry, I was forgetting one of the most important, which is resilience. Definitely (chuckles). >> Resilience is critical. But I always say that failure is not necessarily a bad F word and you bring up a good point. But if you think of the theme of International Women's Day this year which is #BreakTheBias where do you think we are with that in the startup entrepreneurial world? >> That's a good question, Lisa. I think we are in the middle of a big change. Many of the things that happened throughout the last two years all over the world brought society to rethink on what we want as a future. The pandemic, the killings of innocent people in the United States, in Brazil, what is happening right now in Ukraine. We are working together throughout the new future and we had to rethink to change completely the way we were controlling our daily life, when the pandemic started, right? I think we are in in the midst of a new change. In the startup ecosystem, more and more women are claiming their right to be mothers, to be workers, to be leaders, to be in the startup ecosystem stages like pitching and selling their businesses to investors or corporates, and at the same time to be part of a family and also our men. So I think we are at the point in which we are kind of looking at each other in the eyes and saying, "Okay, we need to compromise. We need to have a better quality of life. And we need to compromise in being core responsible at what we want to achieve in terms of business." And this is something that is happening in the startup ecosystem world as well. So it's impacting corporates and startup as well. So, I think it was a consequence of the last two three years of events throughout the world. But also we see more investors that are female investors and this is important because they're breaking the bias. If we have more female investors investing in more women, we can definitely have those entrepreneurs having raised more money or the same amount of money as men in less time. Now, as we are talking, it takes longer for women to raise less money than the men. So we need to break the bias in this sense. And I think it's happening already. >> We do need to break the bias and thank you for your insights and the work that you are doing to help that along the way. Clara, it was lovely to chat with you today. Thanks for sharing your background. >> Thank you again, Liz. It was wonderful to be here with you. And I just want to make a call to action for all the women and the men that are listening to us to be closer to the other gender, and to try to be an active listener of what's happening in the other gender's life. Because at the end of the day we are co-sharing this world together. Thank you very much >> Wise words, Clara. Thank you again. From Clara Bidorini, I'm Lisa Martin. You're watching Women in Tech: International Women's Day, 2022. (upbeat music)

Published Date : Mar 9 2022

SUMMARY :

a Business Developer for the in the category of Ally in Tech 2021. your role and your background. and now in Brazil for the that has the highest number of unicorns, it is promising to see and the 51% of the male founded startup. Is that one of the reasons that you think and how we help them One of the things that we often say And the fact that we are got the courage to say, the startups to have. and experience that you have. and having the courage to say, in the startup entrepreneurial world? and at the same time and the work that you are doing men that are listening to us Thank you again.

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Karla Wong, AWS | Women in Tech: International Women's Day


 

(upbeat music) >> Welcome to theCUBE coverage of women in tech. International Women's Day 2022. I'm your host, Lisa Martin. Karla Wong joins me next. Country Sales Leader for the Commercial Sector in Peru at AWS. Karla, welcome to theCUBE. >> Thank you so much Lisa and thank you for having me. It's a pleasure to be with you today. >> I'm looking forward to chatting with you. You've been in the tech industry for more than 20 years, you've been a leader in tech and sales and customer service, partners, organizations. Talk to me a little bit about your background. >> I am a system engineer. I have some studies from enterprise direction with a university in Savannah, Columbia and I have a digital transformation certified with MIT in Boston. >> Fantastic, were you always interested in technology or STEM or was it something that you pivoted into somewhere during your career? >> Yes, you know what? Since I was little, I was just fascinated with the technology and all the time I was just trying to figure out how to do things and how to build that things and I remember once I was just, of course many time long ago, I was with this BHS, right? An equipment and I tried to do and tried to understand how this works and just figure out I was with many parts of that equipment and then I didn't realize how to join that parts but it was really funny because all the time I was trying to understand what is behind that kind of equipment, how this works and all the time I was asking and my dad said, I was just feeling so curiosity about that and asking many questions and I have uncles that they are engineers. So I was just all the time asking about that and they said, you know what? You are good in math, maybe you can just decide for an engineering career. They were encouraged me for doing that. So I guess that was my first clue that I'm interested in technology. >> Well, you sounds like you have a natural curiosity that you had great role models in your parents and probably others along your educational route and your career route that kind of encouraged that curiosity and being curious is one of the things that's important to being at AWS. Am I right? >> Yes, it's really important because we promote, you know, our, one of the main leadership principles that you read is learn to be curious and they promote that one, right? They're encouraging you to innovate, to learn more, to try to understand more about our solutions, our customers, how to make the things better and you have the space to propose new things, to do the things better. So they encourage you and they empower you to do that and you feel like your curiosity that you have very natural here's improved and they just promote that you continue to do that. >> That curiosity is so important. I mean, when we think about women in technology and we think about bringing in more thought diversity and DEI, it's important to be curious, to be able to bring different thoughts in so that the organization can be more well rounded, it can learn, you also not only do you lead the sales organization, but you are someone that's very active in volunteering. Tell me a little bit about that and how do you balance leading a sales organization and volunteering at the same time? >> You know, when you talk about this is more like work life balance, right? And when we talk about that you can feel like you need it, right? You need to work on that. It's more like an attitude of it's extremely important to think about mental health for everyone because that of course have impact in your physical health and when you talk about this, it not only matters in terms of attitude, it's action and disciplines as well and you have to keep in mind that. The first thing I believe and all the time I do it give the right value for this balance because it's something that a lot of people want more than anything and I have more than some professional decision thinking about this precisely and I have to thinking of me as a person, my family, how to help the community and you cannot imagine the impact when you decide to go for a volunteering activities how can benefit you and not in only the personal way, in your professional way. Even though you didn't start a volunteering, trying to figure out how this help you in your professional life, you receive a lot of benefits from the volunteering activities and it's amazing how that one's impacting your professional life also. When you are a volunteer, you'll receive new and meaningful experiences. Volunteering can be an excellent getaway to find unique and valuable experiences that you are very difficult to find in a day to day basis, right? And you develop your real life skills, openness to criticism, responsibility, humility, commitment, service, attitude, many things that you can proactively include in your job with your team and you can join with them in teamwork and try to figure out how to engage with them in your activities. This is another way to motivate your team, to build your team, right? Talking with this very valuable experiences and also I find out that that improves your health and mood. >> Sounds very-- >> We talk having-- >> Sorry. >> I'm sorry, no don't worry. >> That's very complimentary, that the volunteer work with leading the sales organization that there's so much value that you're bringing into your sales leadership role from the volunteering that you do. I'm just curious, can you describe some of the volunteer organizations that you work with? I think it's pretty impressive. >> Yes, I started my volunteering 14 years ago I guess but I was in the volunteering activities from the school and my dad was a really strong influence for that because I joined, I remember joining with him and go to do some volunteering activities that he led and I start 14 years I went with Operation and Smile group and then in the last two or three years I start with Project of Love. We are focused on kids with cancer and try to help them to build the last wishes they have because they pass away and at the end of this, this two years ago, I start with local activity that we do for patients with rare diseases and we just try to join two great passion that I have. One is the dance that we have here. The name of our national dance is Marinera Norteña and we are just doing this with a group that they are passion at the same time with this volunteering activities and the dance and we just trying to be the ambassador for and the voice for these patients, try to share with the community, the hard health journey that they have trying to obtain a fair treatment, a fair diagnostic, because they are rare disease and here is very difficult that they investigate about that. So that's why we are just doing this using dance as a way to broadcast our voice and just share happiness and hope and health. >> Happiness and hope. Those are two great things. So as the female leader in the tech industry, what are some of the main challenges that you have found regarding cultural aspects, regarding geographical aspects and LATAM? Talk to me about some of those challenges. >> Let me share with you my personal journey. My challenges started with the moment I decided to start engineering. A career that is traditional considered for men only, although this changes over the time, you will realize that the stereotype remains in many people minds right? It happens not only in Peru I can see it in Latin America. Someone once asked me if I wouldn't like to study something easier for a woman, right? And I just, when I received that question, that helping me to reaffirm that it was taking the right decision and I have the fortune to work with companies that believe in female leadership and the importance of our contribution and empower me to do things differently. Although I must confess that this was not always like this. I experienced the situation when I have to show that I'm so much and more capable and prepared than a man to take a major challenge. So despite the fact in the recent years you have had the great advances in integration of women in the field of science and technology, the gap in equality in equality in this sector still continues and many times the attitude towards women is discriminatory considering that we don't have enough knowledge and we don't have enough strength to overcome challenge without the ability to give the extra mile that is often required, or simply because of a gender issue. And generally speaking, opportunities that they're not equal. Neither in salaries. Several studies have revealed that in the same position since at position level within company, men's salary or benefits are higher than the woman. In addition, sometimes the position for a woman is not necessarily for merit it's just to feel fulfill a gender quota and when it's fulfilled, there's no more opportunities. So it's still a long way to go. We are working in that, we are trying to inspire more women to be part of this world. This is an amazing world and this world needs our leadership, judgment, ambition, as a woman. So that's why we try to inspire and try to be a role model for some young ladies that they are thinking about this career in technology. >> Right, you bring up a great point though about one of the things in terms of hiring for quotas. And as we think about this International Women's Day, this year's theme is Breaking the Bias. Where do you think we are with that? >> I think we have a lot long, long way to go to. Today we don't see that we have more women in some leadership roles in technology. We see more young ladies studying engineering but you know what, when you talk about stereotypes we need to understand, or the bias, the bias is not only what the society it's giving you, it's also your own bias because we need to understand that technology careers is not only for men it's also for a woman. And we need to understand and change the perspective that we see the challenges that we have in our life because sometimes that could be a really stopper in your professional life. And for me, we don't, we really need to understand that it's important. We cannot stop believing in ourself and we can achieve whatever we want. So we never stop pursuing our goals and achieve what you really need to achieve and as I said all the time, get inspired by women with great achievements who have changed this world technology. We have many examples of that for many years. We have Eva Maria Kiesler, the core inventor of Wi-Fi, Radia Joy Perlman, known as the the mother of the internet and Ada Lovelace who became the first female computer programmer. So we have many examples in this story to understand that the limit is on you. So the bias we need to break the first one is the bias that you have of yourself. >> That's a good point. That's a really good point there. I'm curious, what would your recommendation be? You obviously had, you had that natural curiosity that we talked about. You also seems like you had great parents who were very encouraging of all of the different things that you were interested in. What do you recommend for women maybe starting out in the STEM area or in tech in particular? How do they get that courage to just try? >> You know what, the main thing I guess as I mentioned before, is to put aside the stereotypes, right? And get out of your head, the standing out career like science, technology and engineering is only for a man. All the time I have this list for me, that is lesson learned. And my lesson learned is please don't think that you cannot do it. Try it. If you go and the things do not work well, try it again and try it again. So don't feel stopped because you face your first challenge and the challenge it's very difficult, because we have the courage to do that and you know what? It is very and interesting to understand that women has resilience, we have the courage to do anything, we are multi tasking all the time they say women can do many things at the same time and we have this particular way to communicate. We are very inclusive. We make empathy. We're just leading with a cohesion concept of a team. So we need to explore more about our strengths and try to encourage from them. And one of the main things for me is don't feel afraid and transform, you know, when you feel like that, transfer that as your power, you're encouraged to continue. So we need to transform our fears in our, I always said our gasoline to continue and then your motive to be successful. So transform your fears. >> I love that. >> That's my main focus. >> Transform your fear. That's great advice there is. And I will say no, don't be afraid to raise your hand and ask a question 'cause I guarantee you, many people in the room whether it's a physical room these days or it's a virtual video conferencing room, probably have the same question. Be the one to raise your hand and ask. But I love how you're saying transform that fear 'cause it's there. Don't be afraid to fail but also we need to have those female role models, mentors and sponsors that we can see that can have help us kind of in that transformation process, that mentorship is really critical to help guide that along. >> Yes, yes, yes, that's correct and I will, I am, I was really fortunate because I have real role models in my life not only, as I mentioned my dad and also one of the things that I recognize in this company that I work for that empower leadership from women and I identify some role models I want to follow and I ask her in each particular company to be my coach and to be my mentor, because of course you are starting in the technology side and you need more from others that they can share with you her wisdom, right? And try to give you advice, how to work on that. And I always said, and I will always repeat because I sometimes I have the opportunity to mentor young ladies that they are very curious about the technology side and I share with them my experience, my lesson learned so they can build their own story to do this and I share all the time don't compete in a male environment in a gray suit. You have your own personality, you have your own strengths, you're a woman and you have your strength as a woman. Show that, be, you know, the black point in the middle of the white environment because you're different, your leadership is different. You have to understand that, value that and explore more about that so you can inspire others and you can inspire yourself and it's fair to say, please identify your achievements and value them because you deserve that, you fight for them and you have to be celebrate for that. >> Right. >> So that's the main, you know, the main idea when I share with these ladies but it's right, it's fair to be recognized for that. It's your effort, it's your way to do the things differently and it's very appreciated. >> Very appreciated and very inspiring. Thank you so much Karla for sharing your story, how you are balancing work life volunteerism, how it's complimentary. I found this conversation very inspiring so thank you so much for joining me today. >> Thank you. No, thank you so much Lisa. It was really a pleasure for me to be with you today. >> Excellent, likewise. For Karla Wong, I'm Lisa Martin. You're watching theCUBE's coverage of women in tech, International Women's Day 2022. (upbeat music)

Published Date : Mar 9 2022

SUMMARY :

Country Sales Leader for the It's a pleasure to be with you today. You've been in the tech and I have a digital and all the time I was that you had great role and you feel like your curiosity and how do you balance and when you talk about this, from the volunteering that you do. and at the end of this, challenges that you have found and I have the fortune about one of the things in is the bias that you have of yourself. that you were interested in. and you know what? Be the one to raise your hand and ask. and you have your strength as a woman. So that's the main, you know, so thank you so much for joining me today. for me to be with you today. coverage of women in tech,

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Nicole Parafita, AWS | Women in Tech: International Women's Day


 

(upbeat music) >> Lisa Martin: Hi, everyone. Welcome to The Cube's coverage of women in tech International Women's Day 2022. I'm your host, Lisa Martin. Nicole Parafita joins me next: head of communications, people and culture at AWS Latin America. Nicole, it's great to have you on the program. >> Nicole: Thank you for having me. It's a pleasure. >> Tell me a little bit about your role as head of communications, people and culture. >> Super. So my role is very, very new. I've started in this role like two months ago, so really, really new. And as you said I lead the communications, people and culture team, which is dedicated to understanding people's needs, fostering leadership development, increasing diversity and inclusion, enabling employee recognition, and of course mitigating burnout, which is something we're seeing all across the world due to working from home and all of that. So it's a huge, huge task. And of course it is aligned to Amazon's 15 leadership principle which is striving to be Earth's best employer. So huge challenge. >> Lisa: So tell me a little- so this is a brand new role as you said, just a couple of months. Was the pandemic a factor? And you mentioned burnout. I mean, that's one of the things that I think we've all been struggling with. Was that an influence in creating the role that you're in? >> So there are many many things that led to creating this organization. I think that the first one is this new leadership principle which is striving to be Earth's best employer. There's - people is our top priority and we want to work with them and for them so that we generate engaging content, training materials and we work on enabling them, right? So the first one is striving to be Earth's best employer and that alignment. The second is the priority that our VP in Latin America gives its people. It's the key differentiator that we have at AWS: our culture and it's people and how our people live the culture. And the third thing would be the fact that we're growing, we're growing so fast. We're hiring so many people in the last year so, and we need to make sure we keep this day one culture alive and strong. So yes, we need to make sure that all these people that were hired since March 2020 and never set foot in a physical office, in an AWS physical office live the leadership principles, understand them deeply and can apply all these mechanisms from our culture in their day to day basis. Those are the key three things that led to the creation of this org. >> So you mentioned the leadership principles striving to be Earth's best employer. How does that, how is that connected to International Women's Day and what you're doing in terms of really bringing diversity and equality and inclusion into AWS LATAM? >> I love this question. I think, as I said before, culture and people is our top priority. We're learning a lot. We, this new leadership principle which is striving to be Earth's best employer acknowledges that we're not the best, but that we're working very hard to become Earth's best employer. And all the efforts that we're doing are related to feedback, right? We're listening a lot to our, what our employees are saying and what the market is saying to build the best employee experience we can for everybody. And first of all, I'd say that our culture and our mission is to become, or to be, the most customer-centric company in the world. And for that, we need to be super diverse and inclusive. We need to get as many backgrounds and life experiences we can so that we can invent in the name of our customers. So building this diverse team really helps our business but also, as Jeff Bezos says, "it's the right thing to do." It's what we need to do. So what do we mean when we talk about inclusion, diversity and equity? I think it's good to define these three things, these key pillars of our culture. The first one is inclusion, which about belonging, right? It's about giving the physical- the psychological, sorry, safety to people so that they feel represented. This is super important for us. How do we make people feel comfortable where they work at? And some examples of this that I wanted to share with you. First of all, there's a mechanism that we use internally at AWS, that it's called Connections. Connections is a daily live feedback tool. So at AWS, we don't believe in having an annual survey for listening to employees, to what employees have to say. We believe in having real time feedback and this tool is that, exactly that. So every day I would turn on my computer and I would see a question from this Connection system. And one of the things that we're tracking is, the team I'm on helps me feel included at work. So we would say yes, no, or different options that we give the employees. And we would track how they feel. And according to that data we would implement different initiatives. So we're working on real time feedback from the team so that we can act fast and help the team feel better, right? The other thing that I would would say about belonging is that in AWS we have 13 affinity groups. We have 90,000 Amazonians across hundreds of chapters around the world who work towards different initiatives. One of them, for example, if it's Women at Amazon, Women at Amazon is a huge organization within Amazon with more than 80 chapters worldwide. And the objective of this affinity group is attracting, developing, and retaining women in both tech and non-tech roles across all Amazon business. As an example of the kind of initiatives that they drive, we can talk about Break the Bias. I'm not sure if you heard about this, but it's a huge initiative. It's a webinar that we will be hosting in Latin America on International Women Day on the 8th of March and we will have women sharing amazing stories. We will have, for example, Marta Ferero. Marta Ferero is the founder of a startup, a Colombian startup, called Ubits, which is like the Netflix of corporate training in her own words, among others. And we will also have recruiting specialists that will give advice on how to give and accept in our careers. So those are the kind of initiatives that we're trying to do to attract and retain and develop talent. This is more like an attracting talent thing because it's an open webinar that we have that. Yeah. >> Go ahead. >> So that's about inclusion, which is belonging and how do we make people belong to certain groups within Amazon? The second thing is about diversity which is feeling, it's about feeling represented, right? And it's not about only gender. It can be about race. It can be about ethnicity, sexual orientation, age. We want everyone to feel represented. But now, if we're talking about International Women's Day let me talk a little bit about female representation. And I am very proud to share that we finished 2021 with 18% of female representation in the leadership team in the LATAM leadership team, which means people reporting to the LATAM VP, the vice president, Jaime. And we started 2022 with 35% female representation which is a huge improvement from one year to the other. So that are the numbers, right? But it's not just about numbers. It's the fact that these women that are now part of the leadership team have been given very important tasks. And as my boss always says, "don't tell me about your strategy. Tell me about where you're putting your resources and I'll tell you what your strategy is." And I love the fact that he picked very amazing women to lead very important missions within LATAM. For example, let me just give you an example, Carolina Pina, who joined us from the public sector team is leading this massive training organization. And like the name implies, this organization focuses on generating talent at a huge scale. And this is, I don't know, one of the most long term oriented tasks that we have, and it has a huge impact on Latin America, not only AWS business, but on Latin America. It's focused on really transforming our region into something different so that people can have a better quality of life. So those are the things that really amaze me. We've been given very important tasks, like this one, to really move forward in terms of cloud transformation and the transformation of the countries we operate in, which is amazing, I think. >> It is amazing. >> The last - >> Go ahead. >> The last topic, I'm sorry, I'm speaking too much, but just to close. The last thing that I want to say is equity, which is one of the key things that we have in our culture and equity is about fairness. It's about generating or giving the same amount of opportunities to everybody. The fact that we're massively training people in Latin America is about fairness about generating the skills. And the other thing that we're doing that is super important is that we're changing our interview process so that we make sure we have diverse, a diverse set of interviewers participating in the processes, right? So that people feel represented from the moment they start their journey with AWS with the first phone screen, right? So those things for me are really transformative and talk about what we're trying to do. And of course it has an impact on gender, but it also has an impact on a broader scale from a diversity, equity and inclusion perspective which I think talks about the humanity of AWS. It's not just about the technology it's about transforming people's lives and helping Latin America, or the countries we operate in, to be better, right? For the good. >> Right. That's a great focus. Is that kind of a shift in AWS' culture in terms of really focusing on diversity? Or is that something that's really kind of been there from the beginning? >> So I think it's been here from the beginning, but now, for example, in Latin America, we're growing a lot. So we have more resources that we can allocate to really focus on this initiative. So aligning to these new leadership principal that was launched in July, or published in July, we always were very committed to diversity, equity and inclusion, but now we have more resources so that we can double down on this huge bet. And I feel very proud about that. >> Lisa: Tell me a little bit about, in the few remaining minutes that we have, I'm curious about your background. Were you always interested in tech or STEM? Was that something that you gravitated towards from when you were young, or was it something that you got into a little bit later? >> So my background is communications. I studied advertising, so no. I'm not a science or engineer-focused person, but from at early age I started working in tech companies, so I learned a lot. I had the chance to live in different countries like Mexico or the UK or the US where I always had the chance to interact with many amazing men and women that were focused on technology. So, no, I'm not a technology expert but I've always been related to people who know a lot about this. And I learned a lot in that process. And, you know, I've always seen like this, I don't how to explain, but this initiative or this will to make everyone feel comfortable where they work. I've seen this at AWS. And as I said before, we started the interview I'm eight months pregnant at this point. I'm about to take a five month leave which is a lot more than what the law gives me in Argentina, for example, where I'm located. So those are the kind of things that really make me feel comfortable where I work with and really proud of where I work with. And I want everybody to have the chance to get this type of job so that they can feel the way I feel, right? And I'm talking about men, women, people with disabilities, and many other type of affinity people, right? >> Right. It's so important to be able to have that comfort because your productivity is better, your performance is better, and ultimately the company benefits as those employees feel comfortable in the environment in which they're working and that they have the freedoms to be curious. Talk to me a little bit about some of the things, you mentioned the stat of 2020 to - 2021, excuse me, to 2022, almost doubling the number of women. >> Yep. >> Talk to me about some of the things that you're looking forward to as 2022 progresses. >> Wow, I'm the, you know, every time we have a performance review at AWS you get asked this question, what are you most excited about? Right. And this year I was excited about so many things that the list, I mean I didn't have enough characters to write about that. I think we are always trying to just confirm our beliefs at AWS. And this is the, what I like the most about working here. AWS or Amazon really values people who are curious, are always learning, and always trying to listen to other opinions. And this is key for our culture. I'm very excited about the fact that we're putting, we're turning on mechanisms to have even more feedback than we used to have, not just from customers and partners, but also from our employees. So the fact that we're having real time feedback will really make us better as an organization and always with this day-one culture in mind, which is very fast, right? We're making decisions very fast. We're very dynamic, we're learning on the go. We fail, sometimes. We fail, but we learn very fast. We fail fast. We used to say that we learn, we fail fast. And failure is part of our culture of innovation. So we're learning, we're failing, at some point we're implementing changes. And it's like a very interesting flywheel, right. Of growth. And it's very fast. So my job is very dynamic and I'm very excited about this. I'm hiring a team. I have a team of four people. I already hired two people and I need one more. So I'm very excited about that. I'm very excited to see what our employees are capable of. I mean, they're always inventing on behalf of our customers and partners. And it's always amazing to see the results from the year end, right. You get to tell stories from customers and partners that you never imagined you were going to tell. So I'm very excited about all those things. >> Lisa: Excellent. Well, good luck with the baby. Thank you so much for sharing. What your role is doing and how it's really helping to drive that diversity and inclusion and equity within Amazon. It's such an important cultural element and it's exciting to hear this strategic focus that AWS has. Nicole, we appreciate your time. >> Thank you very much, Lisa, for having me. >> My pleasure. For Nicole Parafita, I'm Lisa Martin. You're watching women in tech International Women's Day, 2022. (upbeat music)

Published Date : Mar 9 2022

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Laura Alvarez Modernel, AWS & Carolina Piña, AWS | Women in Tech: International Women's Day


 

(upbeat music) >> Hey everyone. Welcome to theCUBE's coverage of Women In Tech, International Women's Day 2022. I'm your host, Lisa Martin. I have two guests from AWS here with me. Carolina Pina joins us, the head of Enterprise Enablement for LATAM and Laura Alvarez Modernel is here as well, Public Sector Programs Manager at AWS. Ladies, it's great to have you on theCUBE. >> Nice to meet you. >> Thank you for having us. >> Carolina, let's start with you. Talk to me a little bit about your role, what it is that you're doing there. >> So my role in AWS is to actually create mechanisms of massive training to try to close the talent gap that we have in the region. And when I mentioned talent gap, I'm talking about obviously digital and cloud-computing skills. So that's, that's, in a nutshell what my role entails. >> Lisa: Got it. How long have you been in that role? Just curious. >> So I've been at AWS a little bit over, over two years. I was actually in the public sector team when I joined, leading the education vertical for Latin American Canada. And I recently joined the commercial sector now leading these massive training efforts for the region for LATAM. >> And Laura, you're in public sector. Talk to me a little bit about your role. >> Yes, I'm in public sector. I'm also based in Buenos Aires, Argentina. So yeah, I'm from Latin America, and I lead educational and community impact programs in the Southern cone of Latin America. I also lead diversity, equity and inclusion efforts and I'm part of the Women at Amazon global board. That's our affinity group to make sure we make efforts towards building a more equal world. And on a personal note I'm really passionate about the topic of gender equality because I truly think it affects us all as women and as Latins. So that's something that I'm always interested in collaborating with. >> Lisa: Excellent. Carolina back to you. If we think about from an enablement perspective how is AWS partnering with its customers and its partners to train and employ women particularly in technology? >> Oh, sure. Lisa, so it's not a surprise. We, like I mentioned, you know we have a big cloud skills, talent gap in the region. In fact, you know, 69% of companies have reported talent shortages and difficulty hiring. So, and this represents a 15 year high. So, many of these companies are actually, you know, our own commercial customers. So they approach us saying, you know, asking for for support training and developing their talent. So like I mentioned, in my role I create massive training efforts and initiatives. So we always take into consideration women, minorities, underrepresented community, and not just for the current talent, meaning like the people that are currently employed, but also to ensure that we are proactively implementing initiatives to develop a talent of younger you know, a younger generation and a talent. So we can, you know, to inspire them and, and ensure that they, that we're seeing them represented in companies like AWS, you know and our customers, and in our partners. And obviously we, when we sit down with customers to craft these massive trainings you know, leveraging their ecosystems and communities, we actually try to use all our AWS training and certification portfolio which includes, you know, in live in class with live in structures, in classroom trainings. We also have our AWS Skill Builder platform which is the platform that allows us to, you know to reach a broader audience because it has, you know over 500 free and on-demand classes. And we also have a lot of different other programs that touches in different audiences. You know, we have AWS re/Start for underrepresented, and underemployed minorities. We also have AWS Academy, which is the program that we have for higher education institutions. And we have AWS, you know, Educate which also touches, you know, cloud beginners. So in every single of these programs, we ensure that we are encompassing and really speaking to women and developing training and developing women. >> Lisa: That's a great focus there. Laura, talk to me about upskilling. I know AWS is very much about promoting from within. What are some of the things that it's doing to help women in Latin America develop those tech skills and upskill from where, maybe where they are now? >> Well, Lisa, I think that is super interesting because there's definitely a skills gap problem, right? We have all heard about. And what's funny is also that we have this huge opportunity in Latin America to train people and to help further develop the countries. And we have the companies that need the talent. So why is there still a gap, right? And I think that's because there's no magic solution to solving this problem. No, like epic Hollywood movie scene that it's going to show how we close the gap. And it takes stepping out of our comfort zone. And as Carolina mentioned, collaborating. So, we at AWS have a commitment to help 29 million people globally to grow their technical skills with free cloud-computing skills training by 2025. I know that sounds a lot through educational programs but we do have as Carolina mentioned, a Skill Builder you can go into the website for free, enter, choose your path, get trained. We have Academy that we implement with universities. Re/Start that is a program that's already available in Argentina, Brazil, Chile, Colombia, Mexico, Peru, and Costa Rica. So there are a lot of opportunities, but you also mentioned something else that I would like to dive a bit deeper that is Latin American women. And yesterday we had the opportunity to record a panel about intersectionality with three amazing Latin women. And what we have to learn from that is that these are two minorities that intersect, right. We're talking about females that are minority. Latinas are minority. And in tech, that is also something that is even bigger minority. So there are more difficulties there and we need to make sure that we are meeting that talent that is there that is in Latin America, that exists. We know for sure we have unicorns in Latin America that are even AWS customers like Mercado Libre, and we have to meet them with the opportunities. And that's why we created a program that came from identifying how this problem evolves in Latin America, that there is a lack of confidence in women also that they don't feel prepared or equipped. There is a cultural component why we don't choose tech careers. And we partner with universities, more than 12 universities in Latin America with the International American Development Bank as well to create tech skills that's a free five weeks program in order to get students and get female in Latin America, into the tech world. And we also have them with mentorship. So I think that is an opportunity to truly collaborate because we as AWS are not going to solve these by ourselves, right? We need everyone pitching in on that. >> Lisa: Right. It's absolutely a team effort. You mentioned something important in terms of helping women, and especially minorities get out of their comfort zone. Carolina, I'm curious when you're talking with women and getting them into the program and sharing with them all of the enablement programs that you have, how do you help them be confident to get out of that comfort zone? That's a hard thing to do. >> Yeah, no, for sure. For sure, Lisa, well, I, you know, a lot of times actually I use myself as an example because, you know, I studied engineering and industrial systems engineering many years ago. And you know, a lot of my career has been in in higher education and innovation and startups. And as I mentioned in the intro I've been at AWS for a little bit over two years. So I, my career has not been in cloud and I recently joined the cloud. So I actually had to go through our own trainings and get our own certifications. So I, that's, you know a lot of times I actually, I use my own example, so people understand that you don't have to come from tech, you don't have to come, you can actually be a non-tech person and, and also see the the benefits of the cloud. And you don't have to only, you know, learn cloud if you're in the IT department or in an IT team. So sometimes, I also emphasize that the cloud and the future is absolutely the cloud. In fact, the world economic foreign, you know teaches us that cloud-computing is that the technology that's going to be mostly adopted by 2025. So that's why we need to ensure that every single person, women and others are really knowledgeable in the cloud. So that's why, you know, technical and untechnical. But I, you know, I use myself as an example for them to say, you know, you can actually do it. And obviously also I collaborate with Laura and a lot of the women at Amazon Latin America Group to also you know, ensure that we're doing webinars and panels. So we show them ourselves as role model like, Laura is an incredible role model for our community. And so it's also to to show examples of what the possibilities are. And that's what we do. >> Lisa: I love that you're sharing >> And can I make a note there also? >> Please, yes. >> To add to that. I think it also requires the companies and the, and the private sector to get out of their comfort zone, right? Because we are not going to find solutions doing what we are already doing. We truly need to go and get near these persons with a new message. Their interest is there in these programs we have reached more than 3,000 women already in Latin America with tech skills. So it's not that women are not interested. It's like, how do we reach them with a message that resounds with them, right? Like how we can explain the power of technology to transform the world and to actually improve their communities. I think there's something there also that we need to think further of. >> It's so important. You know, we say often when we're talking about women in tech, that she needs to see what she can be or if she can't see it, she can't be it. So having those role models and those mentors and sponsors is absolutely critical for women to get, I call it getting comfortably uncomfortable out of that comfort zone and recognizing there's so many opportunities. Carolina, to your point, you know, these days every company is a tech company, a data company whether you're talking about a car dealer, a grocery market. So your point about, you know, and obviously the future being cloud there's so much opportunity that that opens up, for everybody really, but that's an important thing for people to recognize how they can be a part of that get out of their comfort zone and try something that they maybe hadn't considered before. >> Yes. And, actually, Lisa I would love to share an example. So we have a group, O Boticário, which is one of our customers one of the, the lead retails in Brazil. And they've been a customer of AWS since 2013 when they realized that, you know the urgency and the importance of embracing state of the art technology, to your point, like, you know this is a retail company that understands that needs to be, you know embrace digital transformation, especially because, you know they get very busy during mother's days and other holidays during the year. So they realized that they, instead of outsourcing their IT requirements to technology experts they decided to actually start developing and bringing the talent, you know within itself, within, you know, technology in-house. So they decided to start training within. And that's when we, obviously we partnered with them to also create a very comprehensive training and certification plan that started with, you know a lot of the infrastructure and security teams but then it was actually then implemented in the rest of the company. So going back to the point like everybody really needs to know. And what we also love about O Boticário is they they really care about the diversion and inclusion aspect of this equation. And we actually collaborated with them as well through this program called Desenvolve with the Brazilian government. And Desenvolve means developing Portuguese and they this program really ensures that we are also closing that gender and that race gap and ensuring that they're actually, you know, developing talent in cloud for Brazil. So we, you know, obviously have been very successful with them and we will continue to do even more things with them particular for this topic. >> Lisa: I've always known how customer focused AWS is every time we get to go to re:Invent or some of the events but it's so nice to hear these the educational programs that you're doing with customers to help them improve DEI to help them enable their own women in their organizations to learn skills. I didn't realize that. I think that's fantastic very much a symbiotic part of AWS. If we think about the theme for this year's International Women's Day, Breaking The Bias I want to get both of your opinions and Laura we'll start with you, what that means to you, and where do you think we are in Latin America with breaking the bias? >> Well, I think breaking the bias is the first step to truly being who we are every day and being able to bring that to our work as well. I think we are in a learning curve of that. The companies are changing culturally, as Carolina mentioned we have customers that are aware of the importance of having women. And as we say at AWS not only because there is a good business reason because there is, because there are studies that show that we can increase the country's CPD, but also because it's important and it's the right thing to do. So in terms of breaking the bias I think we are learning and we have a long way to go. I talked a bit earlier about intersectionality and that is something that is also important to highlight, right? Because we are talking about females but we are also talking about another minorities. We're talking about underrepresented communities, Indigenous People, Latins. So when these overlap, we face even bigger challenges to get where we want to get, right? And to get to decision making places because technology is transforming the ways we take decisions, we live, and we need someone like us taking those decisions. So I think it's important at first to be aware and to see that you can get there and eventually to start the conversation going and to build the conversation, not to just leave it but to make sure we hear people and their input and what they're going through. >> Lisa: Yes. We definitely need to hear them. Carolina, what's your take on breaking the bias and where do you from your experience, where do you think we are with it? >> Yeah, no, I'm as passionate as Laura on this topic. And that's why we, you know we're collaborating in the Women at Amazon Latin America Chapter, because we're both very, I think breaking the bias starts with us and ourselves. And we are very proactive within AWS and externally. And I feel it's also, I mean, Lisa, what we've been doing is not only, obviously gathering you know, the troops and really making sure that, that we have very aggressive goals internally, but also bringing you know, bringing our male counterparts, and other, you know, other members of the other communities, because the change, we're not going to make it alone. Like the change where it is not women only talking to women is going to make the change. We actually need to make sure the male and other groups are represented. And the dialogue that they're that we're very conscious about that. And I feel like we're seeing more and more that the topic is becoming more of a priority not only within AWS and Amazon but we also see it because now that I meet with when I meet with customers around the region they really want to see how we can collaborate in these diversion and inclusion initiatives. So I think we are breaking the bias because now this topic is more top of mind. And then we are being more proactively addressing it and and training people and educating people. And I feel we're really in a pivoted point where the change that we've really been wanting to we will see in the next you know, few years which is very exciting. >> Lisa: Excellent, and we'll see that with the help of women like you guys. Thank you so much for joining me today, talking about what you're doing, how you're helping organizations across AWS's ecosystem, customers, partners, and helping, of course, folks from within you, right. It's a holistic effort, but we are on our way to breaking that bias and again, I thank you both for your insights. >> Thank you. >> Thank you, Lisa, for the opportunity. >> My pleasure. For Carolina Pina and Laura Alvarez Modernel, I'm Lisa Martin. You're watching theCUBE's coverage of Women in Tech, International Women's Day 2022. (upbeat music)

Published Date : Mar 9 2022

SUMMARY :

Ladies, it's great to have you on theCUBE. Talk to me a little bit about your role, So my role in AWS is to How long have you been in that role? for the region for LATAM. Talk to me a little bit about your role. to make sure we make efforts and its partners to train And we have AWS, you know, Educate that it's doing to help women And we also have them with mentorship. programs that you have, for them to say, you know, and the private sector to get that she needs to see and bringing the talent, you know and where do you think we are and to see that you can get there the bias and where do you and really making sure that, that we have with the help of women like you guys. For Carolina Pina and

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WiDS & Women in Tech: International Women's Day Wrap


 

>>Welcome back to the cubes coverage of women in data science, 2022. We've been live all day at Stanford at the Arriaga alumni center. Lisa Martin, John furrier joins me next, trying to, to cure your FOMO that you have. >>I love this events. My favorite events is 2015. We've been coming, growing community over 60 countries, 500 ambassadors and growing so many members. Widths has become a global phenomenon. And it's so exciting to be part of just being part of the ride. Judy and Karen, the team have been amazing partners and it's been fun to watch the progression and international women's day is tomorrow. And just the overall environment's changed a lot since then. It's gotten better. I'm still a lot more work to do, but we're getting the word out, but this year seems different. It seems more like a tipping point is happening and real-time cultural change. A lot of problems. COVID pulled forward. A lot of things, there's a war going on in Europe. It's just really weird time. And it's just seems like it's a tipping point. >>I think that's what we felt today was that it was a tipping point. There was a lot of our guests on the program that are first time with attendees. So in seven, just seven short years, this is the seventh annual width it's gone from this one day technical conference to this global movement, as you talked about. And I think that we definitely felt that women of all ages and men that are here as well understand we're at that tipping point and what needs to be done next to push it over the edge. >>Well, I'm super excited that you are able to do all the amazing interviews. I watched some of them online. I had to come by and, and join the team because I have FOMO. I love doing the interviews, but they're including me. I'm happy to be included, but I got to ask you, I mean, what was different this year? Because it was interesting. It's a hybrid event. It's in part, they didn't have it in person last year, right? So it's hybrid. I showed the streams where everywhere good interviews, what was some of the highlights? >>Just a very inspiring stories of women who really this morning's conversation that I got to hear before I came to set was about mentors and sponsors and how important it is for women of any age and anybody really to build their own personal board of directors with mentors and sponsors. And they were very clear in the difference between a mentor and a sponsor and John something. I didn't understand the difference between the two until a few years ago. I think it was at a VMware event and it really surprised me that I have mentors do ask sponsors. And so that was a discussion that everybody on this onset talked about. >>It was interesting. We're doing also the international women's day tomorrow, big 24 interviews, including the winds of content, as well as global women leaders around the world and to new J Randori, who runs all of AWS, Amy are your maps. And she told me the same thing. She's like, there's too many mentors, not enough sponsors. And she said that out loud. I felt, wow. That was a defining moment because he or she is so impressive. Worked at McKinsey, okay. Was an operator in, in running businesses. Now she heads up AWS saying out loud, we have too many mentors, this get down to business and get sponsors. And I asked her the same thing and she said, sponsors, create opportunities. Mentors, give feedback. And mentors go both ways. And she said, my S my teenage son is a mentor to me for some of the cool new stuff, but ventures can go both ways. Sponsors is specifically about opportunities, and I'm like, I felt like that comment hit home. >>It's so important, but it's also important to teach girls. And especially the there's younger girls here this year, there's high school and middle, I think even middle school girls here, how to have the confidence to, to find those mentors, those sponsors and cultivate those relationships. That's a whole, those are skills that are incredibly important, as important as it is to understand AI data science, machine learning. It's to be able to, to have the confidence in a capability to create that and find those sponsors to help you unlock those opportunities. >>You know, I feel lucky to do the interviews, certainly being included as a male, but you've been doing a lot of the interviews as females and females. I got to ask you what was the biggest, because every story is different. Some people will it's about taking charge of their career. Sometimes it's maybe doing something different. What some of the story themes did you see in your interviews out there? What were some of the, the coverings personal? Yeah. >>Yeah. A lot of, a lot of the guests had stem backgrounds and were interested in the stem studies from when they were quite young and had strong family backgrounds that helps to nurture that. I >>Also heard that role models. Yes, >>Exactly, exactly. A strong family backgrounds. I did talk to a few women who come from different backgrounds, like international business and, but loved data and wanted to be able to apply that and really learn data analytics and understand data science and understand the opportunities that, that it brings. And also some of the challenges there. Everybody had an inspiring story. >>Yeah. It's interesting. One of the senior women I interviewed, she was from Singapore and she fled India during a bombing war and then ended up getting her PhD. Now she's in space and weld and all that stuff. And she said, we're now living in nerd, native environment, me and the younger generation they're nerds. And I, you know, were at Stanford dirt nation. Of course we're Stanford, it's nerd nerd nation here. But her point is, is that everything's digital now. So the younger generation, they're not necessarily looking for programmers, certainly coding. Great. But if you're not into coding, you can still solve society problems. There's plenty of jobs that are open for the first time that weren't around years ago, which means there's problems that are new to that need new minds and new, fresh perspectives. So I thought that aperture of surface area of opportunities to contribute in women in tech is not just coding. No, and that was a huge, >>That was, and we also, this morning, I got to hear, and we've talked about, we talked with several of the women before the event about data science in healthcare, data science, in transportation equity. That was a new thing for me, John, that I didn't know, I didn't, I never thought about transient equity and transportation or lack thereof. And so w what this conference showed, I think this year is that the it's not just coding, but it's every industry. As we know, every company is a data company. Every company is a tech company. If they're not, they're not going to be here for a long. So the opportunities for women is the door is just blown. >>And I said, from my interviews, it's a data problem. That's our line. We always say in the cube, people who know our program programming, we say that, but it actually, when we get the data on the pipeline and the pipeline, it has data points where the ages of drop-off of girls and young women is 12 to 14 and 16 to 18, where the drop-off is significant. So attack the pipelining problem is one that I heard a lot of. And the other one that comes out a lot, it's kind of common sense, and it's talked about it, but it's nuanced, but it became very elevated this year in the breaking, the bias theme, which was role models are huge. So seeing powerful women in leadership positions is really a focus and that's inspires people and they can see themselves. And so I think when people see role models of women and, and folks on in positions, not just coded, but even at the executive suite huge focus. So I think that's going to be a next step function in my mind. That's that's, if I had to predict the trend, it would be you see a lot more role modeling, flexing that big time. >>Good that's definitely needed. You know, we, we often used to say she can't be what she can't see, but one of the interviews that I had said, she can be what she can see. And I loved the pivot on that because it put a positive light, but to your point, there needs to be more female role models that, that girls can look up to. So they can see, I can do this. Like she's doing leading, you know, YouTube, for example, or Sheryl Sandberg of Facebook. We need more of these role models to show the tremendous amount of opportunities that are there, and to help those, not just the younger girls, those even that are maybe more mature find that confidence to build. >>And I think that was another king that came out role models from family members, dad, or a relative, or someone that could see was a big one. The other common thread was, yeah. I tend to break stuff and like to put it together. So at a young age, they kind of realized that they were kind of nerdy and they like to do stuff very engineering, but mind is where math or science. And that was interesting. Sally eaves from in the UK brought this up, she's a professor and does cyber policy. She said, it's a stems gray, but put the arts in there, make it steam. So steam and stem are in two acronyms. Stem is, is obviously the technical, but adding arts because of the creativity needs, we need creativity and problem solving with technical. Yes. So it's not just stem it's theme. We've heard that before, but not as much this year, it's amplified big >>Time. Sally's great. I had the chance to interview her in the last couple of months. And you, you bring up creativity, which is an incredibly important point. You know, there are the, obviously the hard skills, the technical skills that are needed, but there's also creativity. Curiosity being curious to ask a question, there's probably many questions that we haven't even thought to ask yet. So encouraging that curiosity, that natural curiosity is as important as maybe someone say as the actual technical knowledge, >>What was the biggest thing you saw this year? If you zoom out and you look at the forest from the trees, what was the big observation for you this year? >>I think it's the growth of woods. We've decided seven years. It's now in 60 countries, 200 events, 500 ambassadors, probably 500 plus. And the number of people that I had on the program, John, that this is their first woods. So just the fact that it's growing, we, we we've seen it for years, but I think we really saw a lot of the fresh faces and heard from them today had stories of how they got involved and how they met Margo, how she found them. I had a younger Alon who'd just graduated from Harvard back in the spring. So maybe not even a year ago, working at Skydio, doing drone work and had a great perspective on why it's important to have women in the drone industry, the opportunities Jones for good. And it was just nice to hear that fresh perspective. And also to S to hear the women who are new to woods, get it immediately. You walk into the Arriaga alumni center in the morning and you feel the energy and the support and that it was just perpetuated year after year. >>Yeah, it's awesome. I think one of the things I think it was reflecting on this morning was how many women we've interviewed in our cube alumni database now. And we yet are massing quite the database of really amazing people and there's more coming in. So that was kind of on a personal kind of reflection on the cube and what we've been working on together. All of us, the other thing that jumped out at me was the international aspect this year. It just seems like there's a community of tribal vibe where it's not just the tech industry, you know, saying rod, rod, it's a complete call to arms around more stories, tell your story. Yes. More enthusiasm outside of the corporate kind of swim lanes into like more of, Hey, let's get the stories out there. And the catalyst from an interview turned into follow up on LinkedIn, just a lot more like viral network effect so much more this year than ever before. So, you know, we just got to get the stories. >>Absolutely. And I think people given what we've been through the last two years are just really hungry for that. In-person collaboration, the opportunity to see more leadership to get inspired and any level of their career. I think the women here this today have had that opportunity and it's been overwhelmingly positive as you can imagine as it is every year. But I agree. I think it's been more international and definitely much more focused on teaching some of the other skills, the confidence, the creativity, the curiosity. >>Well, Lisa, as of right now, it's March 8th in Japan. So today, officially is kicking off right now. It's kicking off international women's day, March 8th, and the cube has a four region portal that we're going to make open, thanks to the sponsors with widths and Stanford and AWS supporting our mission. We're going to have Latin America, AMIA Asia Pacific and north America content pumping on the cube all day today, tomorrow. >>Exactly. And we've had such great conversations. I really enjoyed talking to the women. I always, I love hearing the stories as you talked about, we need more stories to make it personal, to humanize it, to learn from these people who either had some of them had linear paths, but a lot of emergency zig-zaggy, as you would say. And I always find that so interesting to understand how they got to where they are. Was it zig-zaggy, was it zig-zaggy intentionally? Yes. Some of the women that I talked to had very intentional pivots in their career to get them where they are, but I still thought that story was a very, >>And I like how you're here at Stanford university with winds the day before international Wednesday, technically now in Asia, it's starting, this is going to be a yearly trend. This is season one episode, one of the cube covering international women's day, and then every day for the rest of the year, right? >>What were some of your takeaways from some of the international women's day conversations that you had? >>Number one thing was community. The number one vibe was besides the message of more roles or available role models are important. You don't have to be a coder, but community was inherently the fabric of every conversation. The people were high energy, highly knowledgeable about on being on point around the core issue. It wasn't really politicized was much more of about this is really goodness and real examples of force multipliers of diversity, inclusion and equity, when, what works together as a competitive advantage. And, you know, as a student of business, that is a real change. I think, you know, the people who do it are going to have a competitive advantage. So community competitive advantage and just, and just overall break that bias through the mentoring and the sponsorships. >>And we've had a lot of great conversations about, I loved the theme of international women's day, this year breaking the bias. I asked everybody that I spoke with for international women's day and for width. What does that mean to you? And where are we on that journey? And everyone had a really insightful stories to share about where we are with that in their opinions, in their fields industries. Why, and ultimately, I think the general theme was we have the awareness now that we need, we have the awareness from an equity perspective, that's absolutely needed. We have to start there, shine the light on it so that the bias can be broken and opportunities for everybody can just proliferate >>Global community is going to rise and it's going to tend to rise. The tide is rising. It's going to get better and better. It was a fun year this year. And I think it was relief that COVID kind of going out, people getting back into physical events has been, been really, really great. >>Yep, absolutely. So, John, I, I appreciate all the opportunities that you've given me as a female anchor on the show. International women's day coverage was fantastic. Widths 2022 coming to an end was fantastic. Look forward to next year. >>Well, Margo, Judy and Karen who put this together, had a vision and that vision was right and it was this working and when it gets going, it has escape, velocity unstoppable. >>It's a rocket ship. That's a rocket. I love that. I love to be part of John. Thanks for joining me on the wrap. We want to thank you for watching the cubes coverage of international women's day. The women's showcase as well as women in data science, 2022. We'll see you next time.

Published Date : Mar 8 2022

SUMMARY :

Welcome back to the cubes coverage of women in data science, 2022. And it's so exciting to be part of just being part of the ride. And I think that we definitely felt that I showed the streams where everywhere good interviews, what was some of the highlights? And so that was a discussion that everybody on this onset talked And I asked her the same thing and she said, sponsors, create opportunities. And especially the there's younger girls here I got to ask you what was the biggest, because every story is different. had strong family backgrounds that helps to nurture that. Also heard that role models. I did talk to a few women who come from different backgrounds, One of the senior women I interviewed, she was from Singapore So the opportunities for women And the other one that comes out a lot, it's kind of common sense, and it's talked about it, but it's nuanced, but it became very And I loved the pivot on that because it put a positive light, but to your point, And I think that was another king that came out role models from family members, dad, or a relative, I had the chance to interview her in the last couple of months. And the number of people that I had on the program, John, that this is their first woods. I think one of the things I think it was reflecting on this morning was how many women we've interviewed in our cube In-person collaboration, the opportunity to see more leadership to on the cube all day today, tomorrow. And I always find that so interesting to And I like how you're here at Stanford university with winds the day before You don't have to be a coder, but community was And everyone had a really insightful stories to share about where we are And I think it was relief that COVID kind of going out, Widths 2022 coming to an end was fantastic. and it was this working and when it gets going, it has escape, velocity unstoppable. I love to be part of John.

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Som Shahapurkar & Adam Williams, Iron Mountain | AWS re:Invent 2021


 

(upbeat music) >> We're back at AWS re:Invent 2021. You're watching theCUBE and we're really excited to have Adam Williams on, he's a senior director of engineering at Iron Mountain. Som Shahapurkar, who's the product engineering of vertical solutions at Iron Mountain. Guys, great to see you. Thanks for coming on. >> Thank you >> Thank you. All right Adam, we know Iron Mountain trucks, tapes, what's new? >> What's new. So we've developed a SaaS platform for digitizing, classifying and bringing out and unlocking the value of our customer's data and putting their data to work. The content services platform that we've developed, goes together with an IDP that we call an intelligent document processing capability to do basic content management, but also to do data extraction and to increase workflow capabilities for our customers. >> Yeah, so I was kind of joking before Iron Mountain, the legacy business of course, everybody's seeing the trucks, but $4 billion company, $13 billion market cap, the stock's been on fire. The pandemic obviously has been a tailwind for you guys, but Som, if you had to describe it to like my mother, what's the sound bite that you'd give. >> Well the sound bite, as everyone knows data is gold today, right? And we are sitting figuratively and literally on a mountain of data. And now we have the technology to take that data partner with AWS, the heavy machinery to convert that into value, into value that people can use to complete the human story of healthcare, of mortgage, finance. A lot of this sits in systems, but it also sits in paper. And we are bridging that paper to digital divide, the physical and digital divide to create one story. >> This has been a journey for you guys. I mean, I recall that when you kind of laid this vision out a number of years ago, I think he made some acquisitions. And so maybe take us through that amazing transformation that Iron Mountain has made, but help the audience understand that. >> Transformations really been going from the physical records management that we've built our business around to evolving with our customers, to be able to work with all of the digital documents and not just be a transportation and records management storage company, but to actually work with them, to put their data to work, allowing them to be able to digitize a lot of their content, but also to bring in already digitized content and rich media. >> One of the problems that always existed, especially if you go back to back of my brain, 2006, the federal rules of civil procedure, which said that emails could now be evidence in a case and everyone like, oh, I don't like, how do I find email. So one of the real problems was classifying the information for retention policies. The lawyers wanted to throw everything out after whatever six or seven years, the business people wanted to keep everything forever. Neither of those strategies work, so classification and you couldn't do it manually. So have you guys solved that problem? How do you solve that problem? Does the machine intelligence help? It used to be, I'll use support vector machines or math or probabilistic, latent, semantic, indexing, all kinds of funky stuff. And now we enter this cloud world, have you guys been able to solve that problem and how? >> So our customers already have 20 plus years of retention rules and guidelines that are built within our systems. And we've helped them define those over the years. So we're able to take those records, retention schedules that they have, and then apply them to the documents. But instead of doing that manually, we're able to do that using our classification capabilities with AI ML and that Som's expertise. >> Awesome, so lay it on me. How do you guys do that? It's a lot of math. >> Yeah, so it can get complicated real fast, but at a simple level, what's changed really from support beta machines of 2006 to today is the scale at which we can do it, right? The scale at which we are bringing those technologies. Plus the latest technologies of deep learning, your conventional neural networks going from a bag of characters and words to really the way humans look at it. You look at a document and you know this is an invoice or this is a prescription, you don't have to even know to read to know that, machines are now capable of having that vision, the computer vision to say prescription, invoice. So we train those models and have them do it at industrial scale. >> Yeah, because humans are actually pretty bad at classifying at scale. >> At scale like their back. >> You remember, we used to try to do, oh, it was just tag it, oh, what a nightmare. And then when something changes and so now machines and the cloud and Jane said, how about, I mean, I presume highly regulated industries are the target, but maybe you could talk about the industry solutions a little bit. >> Right. Regulated industries are a challenge, right. Especially when you talk about black box methodologies like AI, where we don't know, okay, why does it classify this as this and that is that? But that's where I think a combined approach of what we are trying to say, composite AI. So the human knowledge, plus AI knowledge combined together to say, okay, we know about these regulations and hey, AI, be cognizant of this regulations while you do our stuff, don't go blindly. So we keep the AI in the guardrails and guided to be within those lines. >> And other part of that is we know our customers really well. We spent a lot of time with them. And so now we're able to take a lot of the challenges they have and go meet those needs with the document classification. But we also go beyond that, allowing them to implement their own workflows within the system, allowing them to be able to define their own capabilities and to be able to take those records into the future and to use our content management system as a true content services platform. >> Okay, take me through the before and the after. So the workflow used to be, I'd ring you up, or maybe you come in and every week grab a box of records, put them in the truck and then stick them in the Iron Mountain. And that was the workflow. And you wanted them back, you'd go get it back and it take awhile. So you've digitized that whole and when you say I'm inferring that the customer can define their own workflow because it's now software defined, right. So that's what you guys have engineered. Some serious engineering work. So what's the tech behind that. Can you paint a picture? >> So the tech behind it is we've run all of our cloud systems and Kubernetes. So using Kubernetes, we can scale really, really large. All of our capabilities are obviously cloud-based, which allows us to be able to scale rapidly. With that we run elastic search is our search engine and MongoDB is our no SQL database. And that allows us to be able to run millions of documents per minute through our system. We have customers that we're doing eight million documents a day for the reel over the process. And they're able to do that with a known level of accuracy. And they can go look at the documents that have had any exceptions. And we can go back to what Som was talking about to go through and retrain models and relabel documents so that we can catch that extra percentage and get it as close to 100% accuracy as we would like, or they would like. >> So what happens? So take me through the customer experience. What is that like? I mean, do they still... we you know the joke, the paperless bathroom will occur before the paperless office, right? So there's still paper in the office, but so what's the workload? I presume a lot of this is digitized at the office, but there's still paper, so help us understand that. >> Customers can take a couple of different paths. One is that we already have the physical documents that they'd like us to scan. We call that backfile scanning. So we already have the documents, they're in a box they're in a record center. We can move them between different records centers and get them imaged in our high volume scanning operation centers. From there-- >> Sorry to interrupt. And at that point, you're auto classifying, right? It's not already classified, I mean, it kind of is manually, but you're going to reclassify it on creation. >> Correct. >> Is that electronic document? >> For some of our customers, we have base metadata that gives us some clues as to what documents may be. But for other documents, we're able to train the models to know if their invoices or if their contracts commonly formatted documents, but customers can also bring in their already digitized content. They can bring in basic PDFs or Word documents or Google Docs for instance, but they can also bring in rich media, such as video and audio. And from there, we also do a speech to text for video and audio, in addition to just basic OCR for documents. >> Public sector, financial services, health care, insurance, I got to imagine that those have got to be the sweet spots. >> Another sweet spot for us is the federal space in public sector. We achieved FedRAMP, which is a major certification to be able to work with, with the federal government. >> Now, how would he work with AWS? What's your relationship with them? How do you use the cloud? Maybe you could describe that a little bit. >> Well, yeah, at multiple levels, right? So of course we use their cloud infrastructure to run our computing because with the AI and machine learning, you need a lot of computing power, right. And AWS is the one who can reliably provide it, space to store the digital data, computing the processes, extract all the information, train our models, and then process these, like he's talking about, we are talking about eight, 12, 16 million documents a day. So now you need seconds and sub second processing times, right? So at different levels, at the company infrastructure level, also the AI and machine learning algorithms levels, AWS has great, like Tesseract is one the ones that everyone knows but there is others purpose-built model APIs that we utilize. And then we'll put our secret sauce on top of that to build that pathway up and make it really compelling. >> And the secret sauce is obviously there's a workflow and the flexibility of the workflow, there's the classification and the machine learning and intelligence and all the engineering that makes the cloud work you manage. What else is there? >> Knowledge graphs, like he was saying, right, the domain. So mortgage is not that a document that looks very similar in mortgage versus a bank stated mortgage and bank statement in healthcare have different meanings. You're looking at different things. So you have something called a knowledge graph that maintains the knowledge of a person working in that field. And then we have those created for different fields and within those fields, different applications and use cases. So that's unique and that's powerful. >> That provides the ability to prior to hierarchy for our customers, so they can trace a document back to the original box that was given to us some many years ago. >> You got that providence and that lineage, I know you're not go to market guys, but conceptually, how do you price? Is it that, it's SaaS? Is it licensed? Is it term? Is it is a consumption based, based on how much I ingest? >> We have varying different pricing models. So we first off we're in six major markets from EU, Latin America, North America and others that we serve. So within those markets, we offer different capabilities. We have an essentials offering on AWS that we've launched in the last two weeks that allows you to be able to bring in base content. And that has a per object pricing. And then from there, we go into our standard edition that has ability to bring in additional workflows and have some custom pricing. And then we have what we call the enterprise. And for enterprise, we look at the customer's problem. We look at custom AI and ML models who might be developing and the solution that we're having to build for them and we provide a custom price and capability for what they need. >> And then the nativists this week announced a new glacier tier. So you guys are all over that. That's where you use it, right? The cheapest and the deepest, right? >> Yeah, one of the major things that AWS provides us as well is the compliance capabilities for our customers. So our customers really require us to have highly secure, highly trusted environments in the cloud. And then the ability to do that with data sovereignty is really important. And so we're able to meet that with AWS as well. >> What do you do in situations where AWS might not have a region? Do you have to find your own data center to do that stuff or? >> Well, so data privacy laws can be really complex. When you work with the customer, we can often find that the nearest data center in their region works, but we also do, we've explored the ability to run cloud capabilities within data centers, within the region that allows us to be able to bridge that. We also do have offerings where we can run on-premise, but obviously our focus here is on the cloud. >> Awesome business. Does Iron Mountain have any competitors? I mean like... >> Yeah. >> You don't have to name them, but I mean, this is awesome business. You've been around for a long time. >> And we found that we have new competitors now that we're in a new business. >> They are trying to disrupt and okay. So you guys are transforming as an incumbent. You're the incumbent disruptor. >> Yes. >> Yes, it's self disruption to some extent, right. Saying, hey, let's broaden our horizon perspective offering value. But I think the key thing is, I want to focus more on the competitive advantage rather than the competitors is that we have the end to end flow, right? From the high volume scanning operations, trucking, the physical world, then up and about into the digital world, right? So you extract it, it's not just PDFs. And then you go into database, machine learnings, unstructured to structured extraction. And then about that value added models. It's not just about classification. Well, now that you have classified and you have all this documents and you have all this data, what can you glean from it? What can you learn about your customers, the customers, customers, and provide them better services. So we are adding value all throughout this chain. And think we are the only ones that can do that full stack. >> That's the real competitive advantage. Guys, really super exciting. Congratulations on getting there. I know it's been a lot of hard work and engineering and way to go. >> Thank you. >> It's fun. >> Dave: It's good, suppose to have you back. >> Thanks. >> All right and thank you for watching. This is Dave Vellante for theCUBE, the leader in live tech coverage. (upbeat music)

Published Date : Dec 2 2021

SUMMARY :

the product engineering All right Adam, we know and to increase workflow describe it to like my mother, And now we have the I mean, I recall that when you of the digital documents So have you guys solved that problem? and then apply them to the documents. How do you guys do that? of having that vision, Yeah, because humans but maybe you could talk about and guided to be within those lines. and to be able to take those inferring that the customer and get it as close to 100% we you know the joke, One is that we already And at that point, you're And from there, we also have got to be the sweet spots. to be able to work with, How do you use the cloud? And AWS is the one who that makes the cloud work you manage. that maintains the knowledge to prior to hierarchy and others that we serve. So you guys are all over that. And then the ability to do here is on the cloud. Does Iron Mountain have any competitors? You don't have to And we found that we So you guys are transforming Well, now that you have classified That's the real competitive advantage. suppose to have you back. the leader in live tech coverage.

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Max Peterson, AWS | AWS Summit DC 2021


 

(high intensity music) >> Everyone, welcome back to theCube coverage of AWS, Amazon Web Services, Public Sector Summit live in D.C. We're in-person, I'm John Furrier, the host of theCube. I'm here with Max Peterson, the Head of Public Sector, Vice President. Max, great to see you in in-person event. >> Great to be here. We're in-person and we're also live streaming. So, we're here, however customers, however partners want to participate. >> I got to say, I'm very impressed with the turnout. The attendance is strong. People excited to be here. We're not wearing our masks cause we're on stage right now, but great turnout. But it's a hybrid event. >> It is. >> You've got engagement here physically, but also digitally as well with theCube and other live streams everywhere. You're putting it everywhere. >> It's been a great event so far. We did a pre-day yesterday. We had great participation, great results. It was about imagining education. And then today, from the executive track to the main tent, to all of the learning, live streaming 'em, doing things in person. Some things just don't translate. So, they'll won't be available, but many things will be available for viewing later as well. So all of the breakout sessions. >> The asynchronous consumption, obviously, the new normal, but I got to say, I was just on a break. I was just walking around. I heard someone, two people talking, just cause I over walk pass them, over hear 'em, "Yeah, we're going to hire this person." That's the kind of hallway conversations that you get. You got the programs, you got people together. It's hard to do that when you're on a virtual events. >> Max: It's hard. The customers that we had up on stage today, the same sort of spontaneity and the same sort of energy that you get from being in-person, it's hard to replicate. Lisa from State of Utah, did a great job and she got an opportunity to thank the team back home who drove so much of the innovation and she did it spontaneously and live. You know, it's a great motivator for everybody. And then Lauren from Air force was phenomenal. And Suchi, our "Imagine Me and You" artist was just dynamite. >> I want to unpack some of that, but I want to just say, it's been a really change of a year for you guys at Public Sector. Obviously, the pandemic has changed the landscape of Public Sector. It's made it almost like Public-Private Sector. It's like, it seems like it's all coming together. Incredible business performance on your end. A lot of change, a lot of great stuff. >> We had customers we talked today with SBA, with VA, with NASA, about how they just embraced the challenge and embraced digital and then drove amazing things out onto AWS. From the VA, we heard that they took tele-health consultations. Get this from 25,000 a month to 45,000 a day using AWS and the Cloud. We heard SBA talk about how they were able to turn around the unemployment benefits programs, you know, for the unemployed, as a result of the traumatic impact of the COVID-19 pandemic in a matter of weeks. And then, scaled their systems up just to unbelievable heights as President Biden announced the news. >> You had a lot of announcement. I want to get to a couple of them. One of them was the health equity thing. What is that about? Take us through that announcement. >> So the pandemic, it was hard. It was traumatic in a lot of different ways. It also turned into this little innovation laboratory, but one of the things that it laid bare more than anything else where the inequities associated with some of these systems that had to spring into action. And in particular, in the space of health, healthcare equity. We saw simply communities that didn't have access and weren't included in the same sorts of responses that the rest of the community may have been included in. And so we launched this global initiative today to power health equity solutions. It's a $40 million program. Lasts for three years. And it's open to customers or it's open to partners. Anybody who can contribute to three different areas of health equity. It's people who are leveraging data to build more equal, more sustainable health systems. Is people that are using analytics to do greater study of socioeconomic and social situational conditions that contribute to health inequities. And then finally, it's about building systems that deliver more equitable care to those who are underserved around the world. >> So, just to get this right, 40 million. Is that going to go towards the program for three years and are you going to dolo that out or as funding, or is that just a fund the organization? >> It's actually very similar to the development diagnostic initiative that we ran when COVID hit. We've launched the program. We're welcoming applications from anybody who is participating in those three developmental areas. They'll get Cloud credits. They'll get technical consulting. They may need professional services. They'll get all manner of assistance. And all you have to do is put in an application between now and November 15th for the first year. >> That's for the health equity? >> For the health equity. >> Got it. Okay, cool. So, what's the other news? You guys had some baseline data, got a lot of rave reviews from ACORE. I interviewed Constance and Thompson on the Cube earlier. That's impressive. You guys really making a lot of change. >> Well, you're hundred percent right. Sustainability is a key issue from all of our customers around the world. It's a key issue for us, frankly, as inhabitants of planet earth, right? >> John: Yeah. >> But what's really interesting is we've now got governments around the world who are starting to evaluate whether they're not their vendors have the same values and sustainability. And so that the AWS or the Amazon Climate Pledge is a game changer in terms of going carbon zero by 2040, 10 years ahead of most sort of other programs of record. And then with ACORE, we announced the ability to actually start effecting sustainability in particular parts around the world. This one's aim at that. >> But the key there is that, from what I understand is that, you guys are saying a baseline on the data. So, that's an Amazonian kind of cultural thing, right? Like you got to measure, you can't know what you're doing. >> The world is full of good intentions, but if you want to drive change at scale, you've got to figure out a way to measure the change. And then you've got to set aggressive goals for yourself. >> That's really smart. Congratulations! That's a good move. Real quick on the announcement at re:Invent, you've talked about last re:Invent, you're going to train 29 million people. Where are you on that goal? >> Well, John, we've been making tremendous progress and I'm going to use theCube here to make a small teaser. You know, stay tuned for our re:Invent conference that comes up shortly because we're actually going to be sharing some more information about it. But we've done digital trainings, self-training, online skills workshops. We just took a program called re/Start, which serves an unemployed or underemployed individuals. We launched that around the world and we're really excited. Today, we announced we're bringing it to Latin America too. So we're expanding into Colombia, Mexico, Peru, Brazil, and Argentina. And the amazing thing about that re/Start program, it's a 12 week intensive program. Doesn't require skills in advance. And after 12 weeks, 90% of the people graduating from that course go right onto a job interview. And that's the real goal, not just skills, but getting people in jobs. >> Yeah. The thing about the Cloud. I keep on banging the drum. I feel like I'm beating a dead horse here, but the level up, you don't need to have a pedigree from some big fancy school. The Cloud, you can be like top tier talent from anywhere. >> And you heard it from some of our speakers today who said they literally helped their teams bootstrap up from old skills like COBOL, you know, to new skills, like Cloud. And I will tell you, you know, right now, Cloud skills are still in a critical shortage. Our customers tell us all the time they can use every single person we can get to 'em. >> I'm going to tell my son, who's a sophomore in CS. I'm like, "Hey, work on COBOL Migration to AWS. You'll be a zillionaire." (John and Max laughs) No one knows what the passwords of the COBOL. I love that 80s jazzy jokes from two re:Invents ago. (John laughs) I got to ask you about the National-Local Governments, how they're monetizing Cloud of the past 18 months. What have you seeing at that level? >> Yeah. National and Local Governments, of course, were tremendously impacted first by the pandemic itself and the health concerns around it, but then all of the secondary effects, you know, unemployment. And immediately, you needed to put into action unemployment benefits systems. We work with the U.S. Small Business Administration, 15 other States across the U.S. You know, to have those systems in place in like weeks to be able to serve the unemployed as a result of the COVID-19 pandemic. Then you saw things progress, to the point where we had States across the country, standing up call centers on Amazon Connect. Instantly, they could have a high scalable volume call center that was situated for their instantly remote workforce, as opposed to their old call center technology. So, across the U.S. we saw those. And in fact, around the world, as governments mobilized to be able to respond to citizens. But the final thing that I think is really incredible, is though is the way that the AWS teams and partners sprung into action to work with National Governments around the world. Over 26 National Governments run their vaccine management scheduling systems on AWS. The largest to date, being in India, where in a single day, the vaccine management system scheduled and conducted 22.5 million vaccinations. Which is more than the population of New York State in one week and one day. >> Wow. That's good. That's great progress. I got to say, I mean, that kind of impact is interesting. And we had Shannon Kellogg on earlier, talking about the Virginia impact with the Amazon $220 million being spread over a few Counties just in one year. The partnership between business... and governments with the Cloud, so much more agility. This really strikes at the core of the future of government. >> Max: I think so. People have talked about private-public partnerships for a long time. I'm really proud of some of the work that Amazon and the whole team is doing around the world in those types of public private partnerships. Whether they're in skilling and workforce with partnerships, like eight different States across the U.S. to deliver skills, training through community college based systems. Whether it's with healthcare systems. Like NHS or GEL over in the UK, to really start applying cloud-scale analytics and research to solve the problems that eventually you're going to get us to personalized healthcare. >> That's a great stuff. Cloud benefits are always good. I always say the old joke is, "You hang around the barbershop long enough, you'll get a haircut." And if you get in the Cloud, you can take advantage of the wave. If you don't get on the wave, your driftwood. >> And States found that out, in fact. You'd have customers who were well on their journey. They were really able to turn on a dime. They pivoted quickly. They delivered new mission systems with customers. Those who hadn't quite progressed to the same state, they found out their legacy. IT systems were just brittle and incapable of pivoting so quickly to the new needs. And what we found, John, was that almost overnight, a business, government, which was largely in-person and pretty high touch had to pivot to the point where their only interaction was now a digital system. And those who- >> John: Middle of the day, they could have race car on the track, like quickly. >> Well, we've got it. We do have race cars on the track, right? Every year we've got the artificial intelligence powered Amazon DeepRacer and Red River on the track. >> I can see it. Always a good showing. Final question. I know you got to go on and I appreciate you coming on- >> It's been great. >> with all your busy schedule. Looking ahead. What tech trends should we be watching as Public Sector continues to be powered by this massive structural change? >> Well, I think there's going to be huge opportunity in healthcare. In fact, this afternoon at four o'clock Eastern, we're talking with Dr. Shafiq Rab from Wellforce. He and folks at Veterans Affairs to tell you telehealth and telemedicine are two, the areas where there's still the greatest potential. The number of people who now are serviced, and the ability to service a population far more broadly dispersed, I think has dramatic potential in terms of simply making the planet more healthy. >> Like you said, the pandemics have exposed the right path and the wrong path. And agility, speed, new ways of doing things, telemedicine. Another example, I interviewed a great company that's doing a full stack around healthcare with all kinds of home, agents, virtual agents, really interesting stuff. >> It is. I think it's going to change the world. >> John: Max Peterson, Head of Public Sector. Thank you for coming on theCube, as always. >> John, it's my pleasure. Love the cube. We've always had a good time. >> Yeah. Great stuff. >> Peter: We'll keep on making this difference. >> Hey, there's too many stories. We need another Cube here. So many stories here, impacting the world. Here at the Amazon Web Services Public Sector Summit. I'm John Furrier, your host. Thanks for watching. (soft music)

Published Date : Sep 28 2021

SUMMARY :

Max, great to see you in in-person event. Great to be here. I got to say, I'm very and other live streams everywhere. So all of the breakout sessions. the new normal, but I got to and the same sort of energy that you get Obviously, the pandemic of the COVID-19 pandemic You had a lot of announcement. And in particular, in the space of health, or is that just a fund the organization? 15th for the first year. Thompson on the Cube earlier. around the world. And so that the AWS or baseline on the data. but if you want to drive change at scale, Real quick on the We launched that around the world but the level up, you don't And you heard it from Cloud of the past 18 months. And in fact, around the world, of the future of government. of the work that Amazon I always say the old joke is, so quickly to the new needs. John: Middle of the day, on the track, right? I know you got to go on and as Public Sector continues to be powered and the ability to service a population and the wrong path. going to change the world. Head of Public Sector. Love the cube. Peter: We'll keep on So many stories here, impacting the world.

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Breaking Analysis: Buyers Signal Tempered Tech Spending in 2H '21 but Hybrid Work Boosts Outlook


 

>> From the Cube studios in Palo Alto in Boston, bringing you data-driven insights from the Cube in ETR. This is breaking analysis with Dave Valante. >> Throughout the pre-vaccine COVID era, IT buyers indicated that budget constraints would constrict 2020 spending by roughly 5 percent relative to 2019 levels. But the forced march to digital, combined with increased cyber threats, created a modernization mandate that powered Q4 spending last year and this momentum has carried through to 2021. However, COVID variants have delayed return to work and business travel plans and as such our current forecast for global IT spending remains strong at 6 to 7 percent but slightly down from previous estimates. Notably, CIOs and IT buyers expect a 7 to 8 percent increase in 2022 spending, reflecting investments in hybrid strategies in a continued belief that technology remains the underpinning of competitive advantage in the coming decade. Hello and welcome to this week's Wikibon Cube Insights, powered by ETR. In this breaking analysis we'll share the latest results of ETR's macro spending survey and update you in industry and sector spending patterns. First, let's summarize the key take-aways from ETR's latest demand-side survey. Based on ETR's latest survey. Currently with 869 responses as shown here at the bottom, we expect a slight pull-back in spending expectations from CIOs and IT buyers to roughly 6 to 7 percent, down from 7 to 8 percent earlier this year. This reflects caution over return to office strategies but buyers continue to expect robust spending as we said into next year as they support hybrid models, modernize their HQ infrastructure and continue to move forward on digital transformation initiatives. Cyber security and cloud remain the top 2 priorities with data initiatives overtaking collaboration and productivity on the priority list. Although all of these remain strong. Organizations now expect around 44 percent of employees to be working in a hybrid model over the long-term with 37 percent currently working in a hybrid fashion. Now here's the data behind the revised projections it compares the spending growth expectations from the March, June, and September 21 surveys. This by no means is a radical change as you can see from the downward trajectory of the yellow bar. It reflects the reality of the continued injection of uncertainty caused by the pandemic. Organizations are dealing with the reality and remaining flexible with regard to strategies and spending outlook, but the 2022 bar on the far-right at 7 and a half percent stands out in its telling as buyers expect spending levels in 22 to outpace historical norms by quite a large margin. Now as shown here, the spending compression is an across the board trend. Only Latin America, industrial materials manufacturing, and retail consumer show an uptick from previous surveys. With non-profits, education, energy, and APAC showing the steepest declines. But the longer term spending outlook remains robust across the boards. This chart shows that generally the outlook for 2022 spending is strong with retail consumer and government leading the charge. Only the historically cautious education sector stands out as softer, but even so its spending outlook is comparable to historical norms. Now be careful putting too much emphasis, by the way, on Latin America as the ends are small as ETR noted here. Now let's take a look at the sector analysis. This picture has been amazingly consistent. ETR asks respondents to rate their spending priorities and the chart shows the ratings from highest to lowest priority for the top technology sectors. Now this data only shows the top 7 sectors, so even though for instance RPA appears down the list, it remains one of the highest in the survey. In fact, although we are not showing this data, we went in and looked at this. Machine learning, containers, cloud, and RPA remain the top 4 areas from a net score or spending momentum standpoint. Well above the 40 percent mark we talk about all the time. Back to the priorities we asked the CIOs. Cyber security is noticeably above the rest with cloud migration remaining very strong. The data sector i.e. analytics and data warehousing have overtaken collaboration and productivity as priorities. However, collaboration remains strong as do networking, AI, and RPA. Now when we dig into some of these sectors to see which vendors are showing spending momentum, let's take a look. In addition to the large cloud players, especially AWS and Microsoft, we saw that snowflake continued to hover at around 80 percent net score level. Some others that we haven't cited as much recently are popping up either with spending momentum, or showing a larger presence in the market or both within these sectors. Toughtsbot has popped up now this AI specialist has shown up every now and then in the survey but they seem to be getting traction in the data set and they have an elevated net score. Datadog also stood out as did Cockroach Labs and Databricks is starting to show some strength even though they have shown strength in past surveys, they're starting to show larger presence in the survey. Now Networking Arista who has always had strong momentum shows continued strong momentum. And Maraki which has a large presence in the data set, is also notable. Not as high, but as a much larger share. Monday.com is also hitting the radar in collaboration and Twilio is popping up as well. Let's take a look at the return to office trends and the actions organizations have taken as a result of COVID and see how that's changed over time. This data shows the time series going back to the June 2020 survey. Let's start with the percent of organizations with employees working from home and you'll note that has ticked up since June and is now back up to 75 percent. And you can see the noticeable drop in the percentage of companies that have employees fully returning to the office. Also, more organizations are canceling business trips. So these are some of the factors that contribute to the slightly more cautious spending outlook that we're reporting here. Now continuing on the chart even though layoffs are trending downward, it's no surprise given the skill shortage you see a slight uptick in hiring freezes and a downtick in new hiring. New IT deployment freezes they remain low but there is a slight down tick in accelerating new IT deployments. So look, these are not radical changes, but they do reflect the on-going day-by-day, month-by-month, quarter-by-quarter adjustments that we've seen companies make throughout the COVID era. And it underscores the need for organizations to be more agile, flexible, resilient, and responsive to change. What does that mean? It means modernizing infrastructure and apps, better leveraging data, applying AI, and taking care of governance, compliance, and security. And CIOs expect these spending priorities to continue for the foreseeable future, at least for the next 15 months. Now as we've declared in previous episodes, every CEO, CXO, corner office, boards of directors, they're trying to get hybrid right. Interestingly, we see some companies mandating a return to work. We've seen this with some of the Wall Street firms, for example, but tech is a leading example of advocating for remote or hybrid work. To it, Michael Dell's public posture that he's wide-open for remote and, or hybrid work and Frank Slootman has moved Snowflakes' executive offices to Bozeman, Montana reflecting his sentiment that the days of big corporate towers are over. And why not? Productivity is through the roof, and the cost savings from working remotely can be enormous. This chart shows data back to the December 2020 survey. And we've seen a steady decline in remote work, but it's still the dominant model of 53 percent of the work force. In other words, people are starting to come back to office but still very, very high remote. Now jump to the third set of bars. And organizations expect a 39 percent of employees to be working remotely in 6 months. Now jump back to the second set of bars, 37 percent of employees are currently working in a hybrid model and that's up from 33 percent in June. Now jump to the fourth set of bars and the expectation is around 44 percent will be working in a hybrid model within the next 6 months. Organizations expect remote workers to settle in and level around 30 percent. Now that's down from previous highs of 35 percent last December but it's up significantly from the historical average of 15 to 16 percent. And the expectation as you can see in the last set of bars is that more than 40 percent of employees will be working in a hybrid model, on a permanent basis. So look, the world is going hybrid. It's the future and that requires technology investments to support new ways to work. And that's one main reason why we see the spending momentum continuing into 2022. So let's drill a little bit into what this means. In order words, how are organizations thinking about their hybrid models. This chart shows the responses from the June and September surveys when ETR began asking organizations to describe their hybrid approaches in more detail. The dominant model, around 50 percent of organizations say time will be split between remote and required on-site days. This is where leaders will ask employees to come to the office at designated times for whiteboard sessions, or planning meetings, et cetera. So hybrid is the dominant model. Then we see a big drop to primarily on-site with exceptions as needed and a low single digit number of organizations with no hybrid option. So the message is clear: Hybrid is the way forward and IT infrastructure will evolve to support these models and this bodes well for tech spending in our view. It speaks to continued cyber investments, leverage the cloud for flexible capacity shoring up on-prem infrastructure as we now see more vendors offering flexible capacity on-prem. Modernizing applications, building layers with micro-services and kubernetes that can actually connect to the cloud or assist in moving workloads, evolving the network architecture, flattening that out we hear a lot of talk about the edge, driving automation, and new ways to work and putting data at the core of digital business strategies. These are the technology approaches that organizations are tapping to deal with the changing dynamics of the pandemic, and adapting to new business models. Across the board, technology has become one of the most important enablers for competitiveness ain the coming decade and we expect that momentum to continue until some exogenous factors derail the spending trend. At the moment, that risk doesn't appear to be a slow-down in an economic recovery, although we continue to watch uncertainties around interest rates, inflation, tax policy, and global economic tensions, especially with China. And as always, we'll be here to update you as the data changes. Okay we're going to leave it there for now, remember these episodes are all available as podcasts you just got to search "breaking analysis podcasts" and we publish each week on wikibon.com and silliconeggle.com. You can connect with me on twitter @Devalante or email me at david.valante@silliconeggle.com. Appreciate the comments on LinkedIn and don't forget to check out ETR.plus for all the survey data. This is Dave Valante for the Cube insights powered by ETR, be well, and we'll see you next time. (music)

Published Date : Sep 24 2021

SUMMARY :

From the Cube studios But the forced march to digital,

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Sandy Carter, AWS | AWS EC2 Day 2021


 

>>Mhm >>Welcome to the cube where we're celebrating the EC 2/15 birthday anniversary. My name is Dave Volonte and we're joined right now by Sandy carter, Vice President of AWS. Welcome Sandy, it's great to see you again, >>David. So great to see you too. Thanks for having me on the show today. >>Very welcome. We were last physically together. I think it was reinvent 2019. Hopefully I'll see you before 2022. But first happy birthday to EC two. I mean, it's hard to imagine back in 2006, the degree to which EC two would impact our industry. Sandy, >>I totally agree. You know, I joined a W S about 4.5 years ago in EC two and it's, it's even amazing to see what's just happened in the last 4.5 years. So I'm with you. Nobody really expected the momentum, but EC two has really shone brightly in value to our customers. >>You know, we've done the public sector summit, you know, many times. It's a great event. Things are a little different in public sector as you well know. So talk about the public sector momentum with EC two and that journey. What have you seen? >>Yeah, so it's a great question day. So I had to go back in the time vault. You know, public sector was founded in 2010 and we were actually founded by the amazon process writing a paper setting up a two pizza team, which happened to be six people. And that journey really started with a lot of our public sector customers thinking that we don't know about the cloud. So we might want to do a pilot or just look at non mission critical workloads now public sector and I know you know this day but public sector is more than just government, it has education, not for profit healthcare and now space. But everybody at that time was very skeptical. So we had to really work hard to migrate some workloads over. And one of our very first non mission critical workloads was the U. S. Navy. Um and what they did was the Navy Media Services actually moved images over to EC two. Now today that seems like oh that's pretty easy. But back then that was a big monumental reference. Um and we had to spend a lot of time on training and education to win the hearts and souls of our customers. So back then we had half of the floor and Herndon Washington, we just had a few people and that room really became a training room. We trained our reps, we trained our customers um research drive. A lot of our early adopters accounts like Nasa and jpl. And um then when cloud first came out and governments that started with the U. S. A. And we announced Govcloud, you know, things really picked up, we had migration of significant workloads. So if you think back to that S. A. P. And just moving media over um with the Navy, the Navy and S. A. P. Migrated their largest S A P E R P solution to the cloud in that time as well. Um, then we started international. Our journey continued with the UK International was UK and us was us. Then we added a P. J. And latin America and Canada. And then of course the partner team which you know, is very close to my heart. Partners today are about 73% of our overall public sector business. And it started out with some interesting small pro program SVS being very crucial to that, accelerating adoption. And then of course now the journey has continued with Covid. That has really accelerated that movement to the cloud. And we're seeing, you know, use of ec two to really help us drive by the cute power needed for A I N. M. L. And taking all that data in from IOT and computing that data. And are they are. Um, and we're really seeing that journey just continue and we see no end in sight. >>So if we can stay in the infancy and sort of the adolescent years of public sector, I mean, remember, I mean as analysts, we were really excited about, you know, the the the introduction of of of of EC two. But but there was a lot of skepticism in whatever industry, financial services, healthcare concerns about security, I presume it was similar in public sector, but I'm interested in how you you dealt with those challenges, how you you listen to folks, you know, how did you drive that leadership to where it is today? >>Yeah, you're right. The the first questions were what is the cloud? Doesn't amazon sell books? What is this clown thing? Um, what is easy to, what is easy to stand for and then what the heck is an instance? You know, way back when there was one instance, it didn't even have a name. And today of course we have over 400 instant types with different names for each one. Um and the big challenges you asked about challenges, the big challenges that we had to face. Dave were first and foremost, how do we educate? Um we had to educate our employees and then we had to educate our customers. So we created these really innovative hands on training programmes, white boarding um, sessions that we needed. They were wildly popular. So we really have to do that and then also prove security as you know. So you asked how we listen to our customers and of course we followed the amazon way we work backwards from where we were. So at that time, customers needed education. And so we started there um, data was really important. We needed to make customer or data for government more available as well. So for instance, we first started hosting the Census Bureau for instance. Um and that was all on EC two. So we had lots of early adopters and I think the early adopters around EC two really helped us to remember. I said that the UK was our international office for a while. So we had NIH we had a genomes project and the UK Ministry of Justice as well. And we had to prove security out. We had to prove how this drove a structured GovCloud and then we had to also prove it out with our partners with things like helping them get fed ramped or other certifications. I'll for that sort of thing as well. And so we really lead in those early days through that education and training. Um we lead with pilots to show the potential of the possible and we lead with that security setting those security standards and those compliance certifications, always listening to the customer, always listening to the partner, knowing how important the partners we're going to be. So for example, recovery dot gov was the first government wide system that moved to the cloud. Um the recovery transparency board was first overseeing that Recovery act spending, which included stimulus tracking website. I don't know if you remember that, but they hosted the recovery dot gov On amazon.com using EC two. And that site quickly made information available to a million visitors per hour and at that time, that was amazing. And the cost savings were significant. We also launched Govcloud. You'd asked about GovCloud earlier and that federal cloud computing strategy when the U. S. Government came out with cloud first and they had to consider what is really going to compel these federal agencies to consider cloud. They had Public-sector customers had 70 requirements for security and safety of the data that we came out with Govcloud to open up all those great opportunities. And I think Dave we continue to leave because we are customer obsessed uh you know, still supporting more security standards and compliance sort than any other provider. Um You know, now we lead with data not just data for census or images for the US Navy, but we've got now data in space and ground station and data at scale with customers like Finra who's now doing 100 billion financial transactions. Not just that one million from the early days. So it has been a heck of a ride for public sector and I love the way that the public sector team really used and leveraged the leadership principles. Re invent and simplify dive deep. Be obsessed with the customers start where they are. Um and make sure that you're always always always listening to what they need. >>You know, it's interesting just observing public sector. It's not uncommon, especially because of the certifications that some of the services, you know come out after they come out for the commercial sector. And I remember years ago when I was at I. D. C. I was kind of the steward of the public sector business. And that was a time when everybody was trying to focus in public sector on commercial off the shelf software. That was the big thing. And they want to understand, they wanted to look at commercial use cases and how they could apply them to government. And when I dug in a little bit and met with generals and like eight different agencies, I was struck by how many really smart people and the things that they were doing. And I said at the time, you know, a lot of my commercial clients could learn a lot from you. And so the reason I bring that up is because I saw the same thing with Govcloud because there was a lot of skepticism in various industries, particularly regulated industries, financial services, healthcare. And then when Govcloud hit and the CIA deal hit, people said, whoa CIA, they're like the most security conscious industry or organization in the world. And so I feel as though in a way public sector led that that breakthrough. So I'm wondering when you think about EC two today and the momentum that it has in the government, Are there similar things that you see? Where's the momentum today in public sector? >>You are right on target day? I mean that CIA was a monumental moment and that momentum with ever increasing adoption to the cloud has continued in public sector. In fact today, public sector is one of our fastest growing areas. So we've got um, you know, thousands of startups or multiple countries that were helping out today to really ignite that innovation. We have over 4000 government agencies, 9000 education agencies. Um 2000 public sector partners from all over the globe. 24,000 not for profit organizations. And what I see is the way that they're using EC two um is is leading the pack now, especially after Covid, you know, many of these folks accelerated their journey because of Covid. They got to the cloud faster and now they are doing some really things that no one else is doing like sending an outpost postbox into space or leveraging, you know robots and health care for sure. So that momentum continues today and I love that you were the champion of that you know way back when even when you were with I. D. C. >>So I want to ask you, you sort of touched on some interesting use cases, what are some of the more unusual ones and maybe breakthrough use cases that you see? >>Oh so yeah we have a couple. So one is um I mentioned it earlier but there is a robot now that is powered by IOT and EC two and the robot helps to take temperature and and readings for folks that are entering the hospital in latin America really helped during Covid, one of my favorites. It actually blew the socks off of verne or two and you know that's hard to do is a space startup called lunar outpost and they are synthesizing oxygen on mars now that's, that's driven by Ec two. That's crazy. Right? Um, we see state governments like new york, they've got this vision zero traffic and they're leveraging that to prevent accidents all through new york city. I used to live in new york city. So this is really needed. Um, and it continues like with education, we see university of Illinois and Splunk one of our partners, they created a boarding pass for students to get back to school. So I have a daughter in college. Um, and you know, it's really hard for her to prove that she's had the vaccine or that she's tested negative on the covid test. They came out with a past of this little boarding pass, just like you used to get on an airplane to get into different classes and labs and then a couple of my favorites and you guys actually filmed the Cherokee nation. So the Cherokee nation, the chief of the Cherokee nation was on our silicon um show and silicon angles show and the cube featured them And as the chief talked about how he preserves the Cherokee language. And if you remember the Cherokee language has been used to help out the US in many different ways and Presidio. One of our partners helped to create a game, a super cool game that links in with unity To help teach that next generation the language while they're playing a game and then last but not least axle three d out of the UK. Um, they're using easy to, to save lives. They've created a three D imaging process for people getting ready to get kidney transplants and they have just enhanced that taken the time frame down for months. Now today's that they can actually articulate whether the kidney transplant will work. And when I talked to roger their Ceo, they're doing R. O. L return on life's not return on investment. So those are just some of the unusual and breakthrough use cases that we see powered by E. C. To >>Sandy. I'll give you the last word. Your final closing comments. >>Well, my final closing comments are happy birthday to ec two celebrating 15 years. What a game changer and value added. It has been the early days of Ec two. Of course we're about education like what is the cloud? Why is a bookseller doing it. But um, easy to really help to create a new hub of value Now. We've got customers moving so fast with modernization using a I. M and M. L. Containers survivalists. Um, and all of these things are really changing the game and leveling it up as we increased that business connection. So I think the future is really bright. We've only just begun. We've only just begun with EC two and we've only just begun with public sector. You know, our next great moments are still left to come. >>Well, Sandy, thanks so much. Always Great to see you. Really appreciate your time. >>Thank you so much. Dave. I really appreciate it. And happy birthday again to E. C. To keep >>It right there were celebrating Ec 2's 15th birthday right back. >>Mhm.

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Unpacking IBM's Summer 2021 Announcement | CUBEconversation


 

(upbeat music) >> There are many constants in the storage business, relentlessly declining costs per bit. Innovations that perpetually battle the laws of physics, a seemingly endless flow of venture capital, very intense competition. And there's one other constant in the storage industry, Eric Herzog. And he joins us today in this CUBE video exclusive to talk about IBM's recent storage announcements. Eric, welcome back to theCUBE. Great to see you, my friend. >> Great Dave, thank you very much. Of course, IBM always loves to participate with theCUBE and everything you guys do. Thank you very much for inviting us to come today. >> Really our pleasure. So we're going to cover a lot of ground. IBM Storage made a number of announcements this month around data resilience. You've got a new as a service model. You've got performance enhancements. Eric, can you give us, give us the top line summary of the hard news? >> Yeah. Top line. IBM is enhancing data and cyber resiliency across all non mainframe platforms. We already have it on the mainframe of course, and we're changing CapEx to OpEx with our storage as a service. Those are the key takeaways and the hot ticket items from an end user perspective. >> So maybe we could start with sort of the cyber piece. I mean, wow. I mean the last 18 months have been incredible and you're just seeing, you know, new levels of threats. The work from home pivot has created greater exposure. Organizations are kind of rethinking hybrid. You're seeing the ascendancy of some of the sort of hot cyber startups, but, but you're also seeing the, not only of the attack vectors winded, but the, the techniques are different. You know, threat hunting has become much more important. Your responses to threats. You have to be really careful the whole ransomware thing. So what are some of the big trends that you guys are seeing that are kind of informing how you approach the market? >> Well, first of all, it's gotten a lot worse. In fact, Fortune magazine just released the Fortune 500 a couple of weeks ago, and they had a survey that's public of CEOs, and they said, "What's the number one threat to your business? With no list just what's the number one threat?" Cyber security was number one 66% of the Fortune 500 Chief Executive Officers. Not CIOs not CTOs, but literally the CEOs of the biggest companies in the world. However, it's not just big companies. It hits the mid size, the small companies, everyone is open now to cyber threats and cyber attacks. >> Yeah. So for sure. And it's (chuckles) across the board. Let's talk about your solution, the announcement that you made here. Safeguard Copy, I think is what the branding is. >> Yeah. So what we've done is we've got a number of different technologies within our storage portfolio. For example, with our Spectrum Protect product, we can see anomalous pattern detection and backup data sets. Why would that matter? If I am going to hold theCUBE for ransom, if I don't get control of your secondary storage, snaps, replicas, and backups, you can just essentially say, I'm not paying you. You could just do a recovery, right? So we have anomalous protection there. We see encryption, we encrypt at rest with no performance penalty with our FlashSystem's family. We do air gapping. And in case of safeguarded copy, it's a form of air gapping. So we see physical air gapping with tape. logical air gapping, but to a remote location with snaps or replicas to your Cloud provider, and then local logical on-prem, which is what safeguarded copy does. We've had this technology for many years now on the mainframe platform. And we brought it down to the non mainframe environments, Linux, UNIX, and the Windows Server world by putting safeguarded copy on our FlashSystem's portfolio. >> So, okay. So part of the strategy is air gapping. So you're taking a copy, your air gapping it. You probably, you probably take those snaps, you know, at different intervals, you mix that up, et cetera. How do you manage the copies? How do you ensure if I have to do a recovery that you've got kind of a consistent data set? >> Yeah. So a couple things, first of all, we can create on a single FlashSystem array the full array up to 15,000 immutable copies, essentially they're weren't, you can't delete them, you can't change them. On a per volume basis, you can have 255. This is all managed with our storage copy manager, which can automate the entire process. Creation, deletion, frequency, and even recovery mode. So for example, I could have volume one and volume one perhaps I need to make immutable copies every four hours, while at 255 divided by four a day, I can go for many months and still be making those immutable copies. But with our Copy Services Manager, you can set up to be only 30 days, 60 days, you can set the frequency and once you set it up, it's all automated. And you can even integrate with IBM's QRadar, which is a threat detection and breach software from the security division of IBM. And when certain threats hit, it can actually automatically kick off a safeguarded copy. So what we do is make sure you've got that incredibly rapid recovery. And in fact, you can get air gapping, remotely. We have this on the main frame and a number of large global Fortune 500's actually do double air gapping, local logical, right? So they can do recovery in just a couple hours if they have an attack. And then they take that local logical and either go remote logical. Okay. Which gives them a second level of protection, or they'll go out to tape. So you can use this in a myriad of ways. You can have multiple protection. We even, by the way Dave, have three separate different admin levels. So you can have three different types of admins. One admin can't delete, one admin can. So that way you're also safe from what I'll call industrial espionage. So you can never know if someone's going to be stealing stuff from inside with multiple administrative capabilities, it makes it more difficult for someone to steal your data and then sell it to somebody. >> So, okay. Yeah, right. Because immutable is sort of, well, you're saying that you can set it up so that only one admin has control over that, is that right? If you want it... >> There's three, there's three admins with different levels of control. >> Right. >> And the whole point of having a three admins with different levels of control, is you have that extra security from an internal IT perspective versus one person, again, think of the old war movies, you know, nuclear war movies. Thank God it's never happened. Where two guys turn the key. So you've got some protection, we've got multiple admin level to do that as well. So it's a great solution with the air gapping. It's rapid recovery because it's local, but it is fully logically air gapped separated from the host. It's immutable, it's WORM, Write Once, Read Many can't delete can't change. Can't do anything. And you can automate all the management with our Copy Services Manager software that will work with safeguard copy. >> You, you talked about earlier, you could detect anomalous behavior. So, so presumably this can help with, with detecting threats, is that? >> Well, that's what our spectrum protect product does. My key point was we have all levels of data resiliency across the whole portfolio, whether it be encrypting data at rest, with our VTLs, we can encrypt in-flight. We have safeguarded copy on the mainframe, safeguarded copy on FlashSystems, any type of storage, including our competitor storage. You could air gap it to tape, right? With our spectrum virtualized software in our SAN Volume Controller, you could actually air gap out to a Cloud for 500 arrays that aren't even ours. So what we've done is put in a huge set of data and cyber resiliency across the portfolio. One thing that I've noticed, Dave, that's really strange. Storage is intrinsic to every data center, whether you're big, medium, or small. And when most people think about a cybersecurity strategy from a corporate perspective, they usually don't even think about storage. I've been shocked, but I've been in meetings with CEOs and VPs and they said, "oh, you're right, storage is, is a risk." I don't know why they don't think of it. And clearly many of the security channel partners, right? You have channel that are very focused on security and security consultants, they often don't think about the storage gaps. So we're trying to make sure, A, we've got broad coverage, primary storage, secondary storage, backup, you know, all kinds of things that we can do. And we make sure that we're talking to the end users, as well as the channel to realize that if you don't have data resilience storage, you do not have a corporate cybersecurity strategy because you just left out the storage part. >> Right on. Eric, are you seeing any use case patterns emerge in the customer base? >> Well, the main use case is prioritizing workloads. Obviously, as you do the immutable copies, you chew up capacity. Right now there's a good reason to do that. So you've got these immutable copies, but what they're doing is prioritizing workloads. What are the workloads? I absolutely have to have up and going rapidly. What are other workloads that are super important, but I could do maybe remote logical air gapping? What ones can I put out to tape? Where I have a logical, where I have a true physical air gap. But of course tape can take a long recovery time. So they're prioritizing their applications, workloads and use case to figure out what they need to have a safeguarded copy with what they could do. And by the way, they're trying to do that as well. You know, with our FlashSystem products, we could encrypt data at rest with no performance penalty. So if you were getting, you know, 30,000 database records and they were taken, you know, 10 seconds for sake of argument, when you encrypt, normally you slow that down. Well, guess what, when you encrypt with our FlashSystem product. So in fact, you know, it's interesting Dave, we have a comprehensive and free cyber resiliency assessment, no charge to the end-user, no charge to a business partner if they want to engage with us. And we will look at based on the NIST framework, any gaps. So for example, if theCUBE said, these five databases are most critical databases, then part of our cyber resilience assess and say, "ah, well, we noticed that you're not encrypting those. Why are you not encrypting those?" And by the way, that cyber resilience assessment works not only for IBM storage, but any storage estate they've got. So if they're homogenous, we can evaluate that if they're heterogeneous in their storage estate would evaluate that, and it is vendor agnostic and conforms to the NIST framework, which of course is adopted all over the world. And it's a great thing for people to get free, no obligation. You don't have to buy a single thing from IBM. It's just a free assessment of their storage and what cyber security exposure they have in their storage estate. And that's a free thing that we offer that includes safeguarded copy, encryption, air gapping, all the various functionality. And we'll say, "why are you not encrypting? Why are you not air gapping?" That if it's that important, "what, why are you leaving these things exposed?" So that's what our free cyber resilience assessment does. >> Got to love those freebies take advantage of those for sure. A lot of, a lot of organizations will charge big bucks for those. You know, maybe not ridiculously huge bucks, but you're talking tens of thousands. Sometimes you'll get up to hundreds of thousands of dollars for that type of type of assessment. So that's, you've got to take advantage of that if you're a customer out there. You know, I, I wanted to ask you about just kind of shift topics here and get into the, as a service piece of it. So you guys announced your, your as a service for storage, a lot of people have also done that. What do we need to know about the IBM Solution? And what's different from the others, maybe two part question, but what's the first part. What do we need to know? >> A couple of thing is, from an overall strategy perspective, you don't buy storage. It's a full OpEx model. IBM retains legal title. We own it. We'll do the software upgrades as needed. We may even go ahead and swap the physical system out. You buy an SLA, a tier if you will. You buy capacity, performance, we own it. So let's take an easy one. Our tier two, we give you our worst case performance at 2,250 IOPS per terabyte. Our competitors by the way, when you look at their contracts and look what they're putting out there, they will give you their best case number. So if they're two is 2,250, that's the best case. With us it's our worst case, which means if your applications or workloads get 4,000 IOPS per terabyte, it's free. We don't charge you for that. We give you the worst case scenario and our numbers are higher than our competition. So we make sure that we're differentiated true OpEx model. It's not a modified Lease model. So it's truly converts CapEx into operational expense. We have a base as everybody does, but we have a variable. And guess what? There's the base price and the variable price are the same. So if you don't use the variable, we don't charge you. We bill you for 1/4 in arrears, every feature function that's on our FlashSystem technology such as safeguarded copy, which we just talked about. AI based tiering, data at rest encryption with no performance penalty, data in compression with no performance, all those features you get, all of them, all we're doing is giving you an option. We still let you buy CapEx. We will let you lease with IBM Global Financial Services. And guess what? You could do a full OpEx model. The technology though, our flash core modules, our spectrum virtualized software is all the same. So it's all the same feature function. It's not some sort of stripped down model. We even offer Dave, 100% availability option. We give Six Nines of availability as a default, several of the competitor, which is only five minutes and 26 seconds of downtime, several of our competitors, guess what they give? Fournines. If you want five or six, you got to pay for it. We just give you six as a default differentiator, but then we're the only vendor to offer 100% availability guarantee. Now that is an option. It's the one option. But since we're already at Six Nines, when our competitors are at Four or Five Nines, we already have better availability with our storage as a service than the competition does. >> So let me just make this, make sure I'm clear on this. So you got Six Nines as part of the service. That's >> Absolutely >> Fundamental. And I get, I can pay up for 100% availability option. And, >> Yes you can. >> So what does that, what does that mean? Practically? You're putting in redundancies and, >> Right, right. So we have a technology known as HyperSwap. We have several public references by the way, at ibm.com. We've been shipping HyperSwap on both the mainframe, probably eight or nine years now. We brought it to our FlashSystem product probably five years ago. As I mentioned, we've got public references. You don't pay for the software by the way, you do have to have a dual node cluster. And HyperSwap allows you to do that. But you can do that as a service. You can buy it. You can do as CapEx, right? When you need the additional FlashSystem to go with it again, the software is free. So you're not to pay for the software. You just have to pay for the additional system level componentry, but you can do that as a service and have it completely be an OpEx model as well. We even assign a technical account manager to every account. Every account gets a technical account manager. If you will, concierge service comes with every OpEx version of our storage as a service. >> So what does that mean? What does that concierge do? Just paying attention to (indistinct) >> Concierge service will do a quarterly, a quarterly review with you. So let's say theCUBE bought 10,000 other analyst firms in the industry. You're now the behemoth. And you at theCUBE are using IBM storage as a service. You call up your technical account manager to say, "Guess what? We just bought these companies. We're going to convert them all to storage as a service, A, we need a higher tier, you could upgrade the tier B, we have a one-year contract, but you know what we'd like to extend it to two, C, we think we need more capacity." You tell your technical account manager, they'll take care of all of that for you, as well as giving you best practices. For example, if you decide you want to do safeguarded copy, which you can do, because it's built into our spectrum virtualized software, which is part of our storage as a service, we can give you best practices on that he would tell you, or she would tell you about our integration with our security visions, QRadar. So those are various best practices. So the technical account manager makes sure the software is always up to date, right? All the little things that you would have to do yourself if you own it, we take care of, because we legally own it, which is allow you to buy it as a service. So it is a true OpEx model from a financial perspective. >> In the term of the contracts are what? One, two and three years. >> One to five. >> Yeah. Okay. >> If you don't renew and you don't cancel, we'll automatically re up you at the exact tier you're at, at the exact same price. Several of our competitors, by the way, if you do that, they actually charge you a premium until you sign a contract. We do not. So if you have a contract based on tier two, right? We go buy SLA tier one, tier two, tier three. So if I have a tier two contract at theCUBE, and you forgot to get the contract done at the end of two years, but you still want it, you can go for the next 2/4. I mean, well our business partner as I should say, "Dave, don't you want to sign a contract, you said you like it." Obviously you would, but we will let you stay. You just say, now I want to keep it without a contract. And we don't charge your premium. Our competitors if you don't have a contract, they charge your premium. If you keep it installed without putting a contract in place. So little things like that clearly differentiate what we do. We don't charge a premium. If you go above the base. One of the competitors, in fact, when you go into the variable space, okay? And by the way, we provide 50% extra capacity. We over-provision. The other competitors usually do 25%. We do 50%. No charge, is just part of the service. So the other vendors, if you go into the variable space, they raised the price. So if it's $5, you know, for X capacity and you go into the, which is your base, and then you go above that, they charge you $7 and 50 cents. We don't. It's $5 at the base and $5 at the variable. Now obviously your variable can be very big or very small, but whatever the variable is, we charge you. But we do not charge you an a bigger price. Couple of competitors when you go into the variable world, they charge you more. Guess what it gets you to do, raise your base capacity. (Eric laughs) >> Yeah. I mean, that's, that should, the math should be the opposite of that, in my view. If you make a commitment to a vendor, say, okay, I'm going to commit to X. You have a nice chart on this, actually in your, in your deck. If I'm going to commit to X, and then I'm going to add on, I would think the add on price per bit should be at the same or lower. It shouldn't be higher. Right? And I get, I get what you're saying there. They're forcing you to jack up the base, but then you're taking all the risk. That's not a shared risk model. I get... >> And that's why we made sure that we don't do that. In fact, Dave, you can, you know, the fact that we don't charge you a premium if you go beyond your contract period and say, "I still wanted to do it, but I haven't done the contract yet." The other guys charge you a premium, if you go beyond your contract period. We don't do that either. So we try to be end-user friendly, customer friendly, and we've also factored in our business partners can participate in this program. At least one of our competitors came out with a program and guess what? Partners could not participate. It was all direct. And that company by happens to have about 80% of their business through the channel and their partners were basically cut out of the model, which by the way, is what a lot of Cloud providers had done in the past as well. So it was not a channel friendly model, we're channel friendly, we're end user-friendly, it's all about ease of use. In fact, when you need more capacity, it takes about 10 minutes to get the new capacity up and going, that's it? >> How long does it take to set up? How long does it take to set up initially? And how long does it take to get new capacity? >> So, first of all, we deploy either in a Colo facility that you've contracted with, including Equinix, Equinix, is part of our press release, or we install on your site. So the technical account managers is assigned, he would call up theCUBE and say, "When is it okay for us to come install the storage?" We install it. You don't install anything. You just say, here's your space. Go ahead and install. We do the installation. You then of course do the normal rationing of the capacity to this goes to this Oracle, this goes to SAP. This goes to Mongo or Cassandra, right? You do that part, but we install it. We get it up and going. We get it turned on. We hook it up to your switching infrastructure. If you've got switching infrastructure, we do all of that. And then when you need more capacity, we use our storage insights pro which automatically monitors capacity, performance, and potential tech support problems. So we give you 50% extra, right? If you drop that to 25%, so you now don't have 50% extra anymore, you only have 25% extra, we'll, the technical account manager would call you and say, "Dave, do you know that we'd like to come install extra capacity at no charge to get you back up to that 50% margin?" So we always call because it's on your site or in your Colo facility, right? We own the asset, but we set it up and you know, it takes a week or two, whatever it takes to ship to whatever location. Now by the way, our storage as a service for 2021 will be in North America and Europe only, we are really expanding our storage as a service outside into Asia and into Latin America, et cetera, but not until 2022. So we'll start out with North America and Europe first. >> So I presume part of that is figuring out just the compensation models right? And so how, how did you solve that? I mean, you can't, you know, you don't seem to be struggling with that. Like some do. I think there's some people dipping their toes in the water. Was that because, you know, IBM's got experience with like SAS pricing or how were you thinking about that and how did you deal with kind of the internal (indistinct) >> Sure. So, first of all, we've had for several years, our storage utility model. >> Right? >> Our storage utility model has been sort of a hybrid part CapEx and part OpEx. So first of all, we were already halfway there to an OpEx model with our storage utility model that's item, number one. It also gave us the experience of the billing. So for example, we bill you for a full quarter. We don't send you a monthly bill. We send you a quarterly bill. And guess what, we always bill you in arrears. So for example, since theCUBE is going to be a customer this quarter, we will send you a bill for this quarter in October for the October quarter, we'll send you a bill for that quarter in January. Okay. And if it goes up, it goes up. If it goes down, it goes down. And if you don't use any variable, there's no bill. Because what we do is the base you pay for once a year, the variable you pay for by on a quarterly basis. So if you, if you are within the base, we don't send you a bill at all because there's no bill. You didn't go into the variable capacity area at all. >> I love that. >> When you have a variable It can go up and down. >> Is that unique to some, do some competitors try to charge you up front? Like if it's a one-year term. (Dave laughs) >> Everbody charges, everybody builds yearly on the base capacity. Pretty much everyone does that. >> Okay, so upfront you pay for the base? Okay. >> Right. And the variable can be zero. If you really only use the base, then there is no variable. We only bill for it's a pay for what you use model. So if you don't use any of the variable, we never charge you for variable. Now, you know, because you guys have written about it, storage grows exponentially. So the odds of them ending up needing some of the variable is moderately high. The other thing we've done is we didn't just look at what we've done with our storage utility model, but we actually looked at Cloud providers. And in fact, not only IBM storage, but almost every of our competitors does a comparison to Cloud pricing. And when you do apples to apples, Cloud vendors are more expensive than storage as a services, not just from us, but pretty much for a moment. So let's take an example. We're Six Nines by default. Okay. So as you know, most Cloud providers provide three or Fournines as the default. They'll let you get five or Six Nines, but guess what? They charge you extra. So item number one. Second thing, performance, as you know, the performance of Cloud storage is usually very weak, but you can make it faster if you want to. They charge extra for that. We're sitting at 2,250 terabytes per IOPS, excuse me, per terabytes. That's incredible performance If you've got 100 terabytes, okay. And if your applications and workloads and that's the worst case, by the way, which differentiates from our competitors who usually quote the best case, we quote you the worst case and our worst case by the way, is almost always higher than their best cases in each of the tiers. So at their middle tier, our worst case is usually better than their best case. But the point is, if you get 4,000 IOPS per terabyte and you're on a tier two contract, it's a two-tier contract. And in fact, let's say that theCUBE has a five-year deal. And we base this on our FlashSystem technology. And so let's say for tier two, for sake of argument, FlashSystem, 7,200. We come out two years after theCUBE has it installed with the FlashSystem, 7,400. And let's say the FlashSystem, 7,400, won't deliver a 2,250 IOPS per terabyte, but 5,000, if we choose to replace it, 'cause remember it's our physical property. We own it. If we choose to replace that 7,200 with a 7,400, and now you get 5,000 IOPS per terabyte, it's free. You signed a tier two contract for five years. So two years later, if we decide to put a different physical system there and it's faster, or has four more software features, we don't charge you for any of that. You signed an SLA for tier two. >> You haven't Paid for capacity, right? All right. >> You are paying for the capacity (indistinct) performance, you don't pay for that. If we swap it out and the, the array is physically faster, and has got five new software features. You pay nothing, you pay what your original contract was based on the capacity. >> What I'm saying is you're learning from the Cloud providers 'cause you are a Cloud provider. But you know, a lot of the Cloud providers always sort of talk about how they lower prices. They lower prices, but you know, well, you worked at storage companies your whole life and they, they lower prices on a regular basis because they 'cause the cost of the curve. And so. >> Right. The cost of storage to Cloud, I mean, the average price decline in the storage industry is between 15 and 25%, depending on the year, every single year. >> Right. >> As, you know, you used to be with one of those analysts firms that used to track it by the numbers. So you've seen the numbers. >> For sure. Absolutely. >> On average it drops 15 to 25% every year. >> So, what's driving this then? If it's, it's not necessarily, is it the shift from, from CapEx to OPEX? Is it just a more convenient model than on a Cloud like model? How do you see that? >> So what's happened in IT overall is of course it started with people like salesforce.com. Well, over 10 years ago, and of course it's swept the software industry software as a service. So once that happened, then you now see infrastructure as a service, servers, switches, storage, and an IBM with our storage as a service, we're providing that storage capability. So that as a service model, getting off of the traditional licensing in the software world, which still is out there, but it's mostly now is mostly software as a service has now moved into the infrastructure space. From our perspective, we are giving our business partners and our customers, the choice. You still want to buy it. No problem. You want to lease it? No problem. You want a full OpEx model. No problem. So for us, we're able to offer any of the three options. The, as a service model that started in software has moved now into the systems world. So people want to change often that CapEx into OpEx, we can even see Global Fortune 500s where one division is doing something and a different division might do something else, or they might do it different by geography. In a certain geography, they buy our FlashSystem products and other geographies they lease them. And in other geographies it's, as a service. We are delivering the same feature, function, benefit from a performance availability software function. We just give them a different way to procure. Do you want CapEx you want leasing or OpEx you pick what you want, we'll deliver the right solution for you. >> So, you got the optionality. And that's great. You've thought that out, but, but the reason I'm asking Eric, is I'm trying to figure out this is not just for you for everybody. Is this a check-off item or is this going to be the prevailing way in which storage is consumed? So if you had, if you had a guess, let's go far out. So we're not making any near-term forecast, but end of the decade, is this going to be the dominant model or is it going to be, you know, one of the few. >> It will be one of a few, but it'll be a big few. It'll be the big, one of the biggest. So for sake of argument, there we'll still be CapEx, they'll still be OpEx they'll still be, or there will be OpEx and they're still be leasing, but I will bet you, you know, at the end of this decade, it'll be 40 to 50% will be on the OpEx model. And the other two will have the other 50%. I don't think it's going to move to everything 'cause remember, it's a little easier during the software world. In the system world, you've got to put the storage, the servers, or the networking on the prem, right? Otherwise you're not truly, you know, you got to make it a true OpEx model. There's legal restrictions. You have to make it OpEx, if not, then, you know, based on the a country's practice, depending on the country, you're in, they could say, "Well, no, you really bought that. It's not really a service model." So there's legal constraints that the software worldwise easier to get through and easier to get to bypass. Right? So, and remember, now everything is software as a service, but go back when salesforce.com was started, everyone in the enterprise was doing ELAs and all the small companies were buying some sort of contract, right, or buying by the (indistinct) basis. It took a while for that to change. Now, obviously the predominant model is software as a service, but I would argue given when salesforce.com started, which was, you know, 2007 or so, it took a good 10 years for software as a service to become the dominant level. So I think A, it won't take 10 full years because the software world has blazed a trail now for the systems world. But I do think you'll see, right. We're sitting here know halfway through 2021, that you're going to have a huge percentage. Like I said, the dominant percentage will be OpEx, but the other two will still be there as well. >> Right. >> By the way, you know in software, almost, no one's doing ELAs these days, right? A few people still do, but it's very rare, right? It's all software as a service. So we see that over time doing the same thing in the, in the infrastructure side, but we do think it will be slower. And we'll, we'll offer all three as, as long as customers want it. >> I think you're right. I think it's going to be mixed. Like, do I care more about my income statement or my balance sheet and the different companies or individual different divisions are going to have different requirements. Eric, you got to leave it there. Thanks much for your time and taking us through this announcement. Always great to see you. >> Great. Thank you very much. We really appreciate our time with theCUBE. >> All right. Thank you for watching this CUBE conversation. This is Dave Vellante and we'll see you next time. (upbeat music)

Published Date : Jul 29 2021

SUMMARY :

in the storage business, and everything you guys do. Eric, can you give us, and the hot ticket items how you approach the market? of the Fortune 500 Chief the announcement that you made here. you can just essentially say, So part of the strategy is air gapping. So you can use this in a myriad of ways. If you want it... different levels of control. And you can automate all the management you could detect anomalous behavior. And clearly many of the security are you seeing any use So in fact, you know, So you guys announced your, So if you don't use the So you got Six Nines And I get, And HyperSwap allows you to do that. we can give you best practices on that In the term of the contracts are what? Yeah. So the other vendors, if you If you make a commitment if you go beyond your So we give you 50% extra, right? and how did you deal with kind of the So, first of all, we've the variable you pay for When you have a variable to charge you up front? on the base capacity. Okay, so upfront you pay for the base? So if you don't use any of the variable, You haven't Paid for capacity, right? you pay what your original contract was But you know, decline in the storage industry As, you know, For sure. 15 to 25% every year. Do you want CapEx you want leasing or OpEx So if you had, if not, then, you know, By the way, you know in software, Eric, you got to leave it there. Thank you very much. Thank you for watching

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