>> Live from Las Vegas. It's the Cube covering Adobe Summit twenty nineteen brought to you by X Ensure Interactive. >> Hey, welcome back, everyone. Cubes live coverage here in Las Vegas for W twenty nineteen. I'm Jeffery Jeffery, my co host. Next guy's a demon Danza whose the global president of a censure interactive operations Welcome to the Cube. Thanks for joining us. >> Thank you. Thanks for having me. >> So learning a lot about the interactive piece I sent you. Interactive. What is the Centre Interactive operations? What does that do? What's the function? >> Extension Interactive Operations is the manage service arm of Accenture Interactive. And together we design, build and activate scale the best experiences on the planet for our clients. What we were finding is you know, a lot of clients were very happy with our design lead creation of experiences, but they really wanted more help to activate, operate and scale those experiences across the world. I think scale ability is now becoming the crux of many of our CMO conversations. And so it was very important for us to build out Accenture Interactive operations to scale those experiences for our clients, >> given example of what it entails. And I'm just trying to follow it through. So, like, operations, meaning like Okay, that interactive team sets up everything they hated off to you and you guys wired together is in the cloud. Isn't analytics think us through how the operations workflow is? >> Yeah, well, except your interactive very much design and build the solution for clients. And absolutely, we then come into play to make sure that way Developer, man and machine operating model. So basically, we spoke marketing engines for clients that a data powered and also we design hub and spoke models for clients across the world to give them their speed, scale and agility that they now need in their coms. So very much, you know, we architect the right or model that is needed. The client that's the marketing operating model as well as the content operating model, so that we can effectively taken experience and scale it across multiple touchpoints seamlessly with huge brand consistency across every single consumer touch. >> So they stand out very quickly then, so that their goal is okay. Get it into market quickly, stand it up, get it going >> absolutely. And rapid. Standard is really so important because there's a speed in in sort of compression of go to market, and now clients can't have weeks and months of lag time between a creation off a product and the deployment of the broader on DH. So that's why we critically have come to the party with a very man and machine and data driven model. Teo, Give them that speed. So it really is from idea mediation, proof of concept, out to market. We truncated that whole supply chain and marketing supply chain quite significantly >> so that you talked about scale and global reach. But at the same time, your warrants personalization, right? So the challenge of personalization at scale is very different than just scale for scale sake. So how are you helping clients address that part of the equation? >> Well, first and foremost with any approach to hyper personalization, the way that we actually consume and segment the data is critical. So at its centre, interactive operations will play a key role in dealing with first, second and third party data off a client to be able to devise the right cohort groups that they need to effectively target in a world of hyper personalization that's directly related to their growth ambitions. Then we will make sure that the data actually feed the content creation and customization, so that the right message conversation experiences going out to the right client at the right time in the right way. And I think that, you know, we've really hone that for a lot of clients. BMW, Disney, Malia Hotels, G S, k, Et cetera, et cetera. And it's proving unbelievably successful. >> You guys are a huge partner of Adobe and partner of the Year, pretty much every year. Great presence globally. You've got to be excited when you look at the charts on yesterday's Kino when they lay out the platform because they're setting up exactly the kinds of mechanisms around data pipeline ing, semantic translations and then really time personal. I mean, they're building everything into a platform to make a data driven, and that's the hard part of all this. I mean, what you just laid out is a hugely complex story, and to do that quickly is huge task. >> Oh, absolutely. You >> gotta like what adobes doing now with their Platform >> I am loving water job he's doing, and they're making it easier. They are almost accelerating. Where now referring to is the platform ization of marketing on DH. You know, marketing technology is now circle thirty percent off the marketing budget. That's a lot, that's I mean, that's obviously the highest it's ever been. And it's only going to go one way. So now, to be able to actually set up designed the right marketing technology, leverage it fully Onda. Also, once you've got foundational tech like Adobe Toe, also build additional vertical bespoke technology onto that really starts to get clients too competitive. And so >> that's some of the challenges markers have because we've seen the evolution of the Internet infrastructure since their Web one dot oto whatever version you call it now. But in my mind, I just see this montage of this Martek stack that logo slides that comes out every year and it's Oh my God, it's like, huge. So So So the question is, has Martek failed to live up to his expectations? All these point solutions? Or is it just natural evolution that these things are kind of consolidating into kind of pillars of of technologies with more business conversations over the top? Because that's the question that way. Here, a lot from practitioners. Just look, I don't need another platform. I don't need another tool. I got tons of tool, got tons of platform options. I just want this stuff to work. Absolutely. How do you see this? Key challenges from marketers >> I think I think it's incredibly challenging, just challenging into your reference to the Loom Escape. I mean, the Loomascape has over six thousand Martech and adtech companies in it, and we're going to see an acceleration of that consolidation in that landscape. You're absolutely right. The point solutions are going quickly accelerate to an end to end solution. So everyone is a bit of musical chairs going on at the moment. With regards to the M in a landscape on DH, it's getting more acute, actually buy them by the week. So market is a very, very challenged still, to be able to procure the right technology to be able to also make sure that they're getting maximum utilization from that technology. Some of that technology is very, very expensive, so they have bought the licenses. But actually they don't necessarily have the skills, the talent, the capabilities to drive the technology effectively. It's almost like having a Ferrari but not having a driving licence. So we're helping clients to be able to properly drive the technology and to be able to also ascertain if they have the right technology in the first place, because the landscape is moving so quickly >> or the more the wrong technology and repurpose it and re skill. I mean, it's a huge operational challenge. Absolutely. Your operation comes in and this is This comes up a lot in our conversations. I love the new capability. I just wish I knew howto implement it >> and >> then operationalize it and staff around it so that everything's in my marketing mix and in agility way, not a waterfall kind of >> completely. And that's what we do in terms of our human and machine model. We look at the ad tech Martek stacks that we're building for clients. Make sure that they're truly proprietary, bespoke doing the job that they're intended to do in terms of marketing for growth and then literally we help clients maximize everything that they can get out of that technology and making sure that really data and analytics is driving the content creation, driving the content customization cause you're now in a world of algorithmic optimization when it comes to atomic content, lots and lots of little pieces of content that I needed to fire at loading loads of different cohort groups. We could take that all on and actually make it pretty painless for a client to do that across multiple countries. >> Thank you. What about from the other side of the equation? The receiver of all this micro targeted atomic for major consumer? This's so much stuff. I was like It's like it's like driving through a snowstorm with your headlights at night. You know, it's just like, how do you get through the tent? How did you get people's attention? How are you helping people get attention in this increasingly cluttered, busy and just, you know, over sensitized, you know, kind of inbound world in which we live as consumers? And it's one thing for me to see. I think of the poor B to B marketers. Oh my goodness, what a crazy challenge they have now. >> Yeah, I mean, I think it's a great question, and I think that now it's it's less about attention. Necessarily. It's more about relevance because if you manage to achieve hyper relevance in your communication, you know, customer first communication, then by default, you are going to get the right attention and you're going to get the right result from that experience, conversation, communication, etcetera, etcetera. So really, I think being able to really excel at hyper personalization is really what we're focused on now. And data is the answer to that. And data hand in hand with artificial intelligence and machine learning really gives us an unbelievable combination on puts hyper personalization on steroids. >> I'm gonna ask you on that point, cause content becomes a key part of the marketing mix at all at levels er known and all well paid all that good stuff. But content has is about data to because being relevant is also contextually aligned with targeted distribution of that of that that those audiences. So the question is we're seeing with our video's content drives a lot of community engagement. How are customs? Think about the role of community because as the users become part of their brand engine, this is now part of a new closed loop that's developing. How do you guys see that connecting? Because if you get the content right and you get the targeting through your operations, you then will they be able to put certain content in certain channels with the right data. That means the programming has to be relevant, which is another task. But if they get that right, the community engagement goes off the charts. How do you see the community part of developing? What is the brand marketers do after that? >> I think the community aspect is critically important, and it's hand in hand with the importance of first party data and everything that I mean, we really are gravitating towards a world of first party marketing activation. The first party data that clients hold is unbelievably potent, and there in lies your your the secrets of success to creating a highly engaged community. And, yes, we are taking a leadership role now in producing long and short form content. When it comes to making sure that it's laser focus to that particular Koval group, it has to be hyper relevant on DH. Absolutely, to your point, some of the community members want to create that content themselves. So we also play a part in whether it's the finer points of influence of marketing, making sure that we're helping thes stakeholders create the right content and then helping them distributed effectively and efficiently >> and then scoring users and reputation Relevant Reputation >> comes yes, because they become I mean, key influences in B to C and beater B to B are so important is when it as it pertains to the viral ity of the communication. So they're almost like channels, you know, the influences are almost like channels in off themselves, and they can actually, you know, put the communication on steroids if they are effective at there >> for the news. I think I get what you're saying. That the new formula is a collection of niches is the new reach number. It's a rather nice blast to the reaches. It's a collection of niches that are programmable, inexpressible >> absolutely. It's almost like the collection of cohort groups together gives you that mass communication. >> I'm curious kind of the take on softer some of the softer types of communications that content around, you know, mission. And we heard you know, sati and the keynote earlier today. Talking about mission and a lot of people are are really not so much concerned, but they care. They care about what the mission of the company is in some of these kind of social and, you know, not necessarily direct attributes of the product or direct benefits of using the product, but more of a private company, not necessarily product that they sell. How do you see that evolving in kind of the marketers tool kit and kind of the rising importance of that type of of engagement with community? >> Yeah, when we told took Teo client CM o's and CDO. Specifically, we talk about purpose as well as the product differentiation. I think in today's world, you have to have both on by purpose. You don't necessarily have to have a lofty purpose because not everyone can look at a lot of CPG clients. They can't have a lofty purpose, but they can be purposeful. They could be hyper relevant in your life, and that's what we try and attain and achieve. So I think it's very, very important reading a lot of work at the moment, with clients almost stepping back and saying, Well, what business are you actually in? What is your raison Detrol? What is your purpose in life and how do we amplify that then through all forms of communication? Because then once you've got that sussed. You really do have the the critical ingredients off designing, creating the best experiences on the planet and activating them. >> Transparency becomes a big part of the user trust equation as well as a user experience and relevance. Because of your transparent, they want to see the day that this becomes a whole new dynamic. >> Transparency is critical because anyone can find out anything in two minutes, you know, on the interweb. So you know, you have to. Transparency is not trust. Transparency is not >> enough. All right, so I gotta ask you about the conflict between innovation and regulation and market. A name is because we've seen innovation always run hard and fast, and then regulation tries to catch up and kind of fit in first party date. It's super important as this new shift digital was happening where it's kind of moving from the old, you know, email blast to the old communications static channels to more dynamic, You starting to see the rise of distribution platforms like Facebook, LinkedIn, Twitter, among other zillion other third party AP. I driven platform. They're all having third party data. So how do you How does the customer your customer brands balance The need for first party information that they have and or are now putting their content out in these channels is a huge thing because not everyone has opened data. So how do you guys review that trend? And how early is it? What needs to be done? Is it okay? >> Yeah. I mean, first and foremost, the clients that do have very rich first party data, particularly financial clients, telco clients, etcetera. We really helped them amplify that first party data to help them activate with clients that don't necessarily have rich first parties ater like a lot of CPG clients, we help them build that first party data. And that's also sometimes where the purpose comes in on the community building comes in because when you get those two things, you know when you hone those two things, you can actually start to build a community, and then you can start to build Richard first party data so that we can help clients activate off of that third party data. We're getting a little bit more forensic with regards to whether or not that third party data is truly additive. And sometimes it's the smaller third party verticals specific to travel, etcetera, farmer, et cetera, et cetera. Where the third party data is actually most potent. So it's important. Teo. Almost look att depth more than bread when it comes to you >> and blending the data together. >> Exactly. But it has to be additive because there are some third party data sources which aren't truly additive toe activation. Therefore, we can discard them. >> Nikki. Great content. You're amazing. Insights are broad and great. Really relevant. Thank you for sharing data here on the Q. Appreciate it. >> Thanks for having me. It's been fun. >> Live coverage here, too, Joe be summat. Twenty nineteen. I'm Jeffery, Jeff Frick, Dave Tune from or day to coverage after this short break.

>>From the Bellagio hotel in Las Vegas, it's the cube covering UI path forward for brought to you by >>Hello from Las Vegas, live at the Bellagio. Lisa Martin, with Dave Volante. We are at UI path forward for, like I said, in Las Vegas. So great to be in person, sitting at an anchor desk with a co-anchor. And I guess we're going to be talking about deploying new technologies and a large global enterprise. Nikki Harris is here. Manage your application, performing platform engineering services at Chevron Vicky. Welcome to the program. Hey, thank >>You. Happy to be >>Here. So isn't it great to be we're outdoors. Nice that everyone's nice and safe, but great to be back at an in-person event where so many hallway conversations can spark more innovation. That's one of the things I think a lot of us have been missing in the last 18 months. You've been with Chevron almost 15 years, but this is, we're talking about 142 year old organization. Talk to me about the evolution of it that you've seen. >>Very happy to do that. Um, a lot of, uh, I would say the greatest jump forward we saw in cloud and we started our cloud transformation before digital transformation came along. Uh, but it was the, really the thing that enabled us to, uh, be ready, I would say for the extra value, the extra push. And so we were so happy to be well positioned. So we started our cloud journey in 2017 and, uh, between 2018 and 19, because of the investments in automation, it just took off and today we're still receiving the benefits of that. Um, but prior to that, it took a little bit longer. Uh, also we had an agile transformation, which was very helpful because we can't really afford to move at waterfall speed anymore. Um, and so cloud and agile really helped boost that and get us started. >>So whenever we get a practitioner on, we have a million questions. So, so can we start with your role? Are you in it, that's where you're in that organization or >>I am in it. So I'm a product line manager. We support really the core for software engineers and citizen developers. So on the software engineering side, CICB pipeline, dev ops tooling, code frameworks, all of that to make our software engineers more productive and on the citizen development side, same philosophy, we want to make them more productive, not worry about how do I do it, just how to apply their business logic. So we support the citizen development programs and the underlying platforms. >>So they gave, when you talked about cloud in 2017, are you talking about infrastructure as a service platform, as a service SAS, all of the above, cause cause you have to do, I'm sure you were doing SAS before then, but how do you think about cloud? >>So that's a great question. Yes. We were always doing SAS and we continue to do SAS. Uh, so, and Chevron was one of the earlier adopters of UI path for cloud. We do want to be cloud first, always, always, always. And we are trying to really reduce and restrict our on-prem footprint. Um, but the automation we started in kind of 20 17, 20 18 is, um, I would call it infrastructure as code. Uh, so deploying everything with code, um, the same way all the time, uh, which was partly a technical shift, but also a really big cultural shift that instead of having people doing the same task, you know, 400 different ways, which is hard to sustain, it's hard to troubleshoot. Uh, so we took the pain in, in building that and there's a lot of pain in, in the transformation itself, but the upside when you're finished is amazing. >>Yeah. So that's what you just answered. My next question, which was what is the catalyst? It was seeing the clouds potential for programmable infrastructure. And that sounds like it was a game changer. >>It was a huge game changer. And that really, uh, on the software engineering side, the whole way we do infrastructure, the way we program everything. Uh, but we also found we're not touching part of the organization with that transformation. And that's where the citizen development programs and RPA comes in is, you know, Hey, we're really proud of ourselves. We did so well, but how do we get to the edge, uh, where we haven't been able to have the same impact with that automation >>For an organization that I mentioned 142 years young will say, I guess you could say old for an organization young for a person where in, in terms of the cultural change, that's hard to, to manifest across such a historic history institution. Talk to me about the appetite for automation. You said you guys started doing automation, bringing it into the organization and in the last five years or so, what's been the appetite across different lines of business to embrace it, to see it as an advantage rather than taking jobs away. >>Uh, so there's never appetite for automation on its own because you're changing someone's process. Um, but what there is appetite for is the results. Uh, and also, uh, we went through a large organizational transformation. So in addition to value, um, you know, bottom line cost savings, we have people who are just improving their, their workflow for themselves. And so there's also a sense of empowerment for them. So I would say the empowerment and then the results are much bigger drivers. And then you say, oh, if you want that, yes, by the way, this is how we get that. But it's not, you know, automation for automation sake. Uh, but people understand, they understand now the value of it and they, the more they learn, they understand that, um, doing one process 25 ways, it's not a way to run your business, >>Right. How to actually drive this outcomes that they're looking for. >>So how did it start? When did it start in? It was an it led initiative or was it a department? >>It led, >>Yes. Okay. And so, so focused on the it department. So you automating certain tasks within it or, or not necessarily >>Necessarily. So, um, it led, but as the foundation for all the business units. So again, we focus on the core, but we also focus on enablement. So anybody who's a builder maker, developer out there in the business units, we just want to make their job easier, better, faster, um, just for the business logic. So then we'd bring them in and say, here's how you do it. Um, but they bring the best ideas, right? They know their business processes. I don't know their business processes. If I sat down and said, here's where automation value is, um, we wouldn't be doing so well. They know where it is. Uh, we just give them the tools to, to find that value. And you know, it's extraordinary how they find it. If there's a lot of manual processes out there, >>A common story, when you talk to UI path, customers, that'll start maybe one person in a department and then people looking over her shoulder going, oh, I want some of that. And then it explodes. It sounds like you were taking a much more whole house approach. >>We are taking a whole house approach, but we did start early with POC. Uh, and so, and then those proved their value pretty easily and pretty quickly. And so then it was a determination of, Hey, we would like to do something bigger here than just leave this technology out there. We're just leaving all this value on the table. We're leaving all this skill sets, all this passion, all this enthusiasm in our citizen community. We don't think we can transform as a corporation. If we leave that energy motivation skill on the table >>And some color to the ROI. Have you said to POC, you're a good, quick hit, obviously. Could you give us some details on that? What can you tell us? >>What can I tell you? Okay, well, so, um, from when we started the program three years, I think we're showing about $6 million of return. Um, we, we see the value just in time savings like everybody else does. And we have, so that's with about, um, 300 automations, six over 600,000 hours I think saved. Uh, but first year it's just so easy. You can see it. It's not hard to calculate it, the hour saving, very simple calculation. So anybody who's concerned about ROI, it's so simple, it's so easy. You should be able to find it in your first year if you're not finding it in your first year. Um, I mean, obviously it grows, but if you're not finding some return in the first year, I would say, you know, take a look at what you need to adjust because it's not that hard >>CFO. Sorry. One more question. If I may, and your CFO saw that, okay. Time-savings essentially was the business result, but it wasn't necessarily it, was it hard or were they, did your CFO say, ah, that's kind of soft dollars or is it >>Both hard and soft? So, and yeah, we would never put a dollar sign next to something that doesn't hit the income statement. So I'm very careful about that. Right. Um, but yeah, it's both because some times, um, somebody actually changed their group first and they're feeling the process pain after. And so the healing of automating something. So the, just the two people can do it. Uh, we've seen that use case as well. It's harder to capture any savings because it's not really savings there, but it's, it's um, more of a job satisfaction. So there's a lot of soft benefits that go with it, but we don't usually, you know, commit, turn that into dollars. That's not very valuable. Yeah. >>Use those employee Mo employees that are far more productive are eventually helping the customers be more productive as well. I think they're directly linked. Well, you said you found ROI quickly and that's something that you iPad says about itself that customers are generally achieving an ROI of a break even within months alone. So when you talk to other professionals in oil and gas, how do you talk to them about automation being really a critical driver of that business's success and transformation? >>Uh, I think in large enterprises, whether they're in our sector or not, some of them just struggle with the sheer scale, it's almost like, where do I start? So they do see the value. Uh, but it's more about how do I, how do I start this thing? How do I scale this thing? How do I structure a program? Um, I have not found anyone that says, I don't believe the value proposition again, it's pretty easy to do. >>And the RPA POC started after cloud. Right. So it was, am I right about that? It was 18, 19 timeframe. >>Uh, I would say actually starting around the same time were done in, in 2017. So yeah. >>And so, uh, was there anything specific in your industry that you targeted? I mean, you obviously wanted to hit the high value items first. Was there anything particular there? >>Um, that's a really good question. I think we, our journey looks like other companies kind of, they start with the back office. Those are the easiest processes to, for people to understand. And just in terms of, you know, where do I have a heavy manual load? Uh, so some of our first work was with finance in currency conversion. So pretty, pretty manual intensive for a global company. Pretty big deal, lots of immediate value. Uh, but if you think of, let's talk about Wells. So, you know, we have systems for mapping, Wells drilling, Wells, uh, you'd be surprised some of those systems look kind of like your ERP. They have kind of the same challenges. So, um, as we extend outside of traditional kind of HR finance audit practices into the rest of our business, the use cases are similar. Um, I've got disparate documents. I have systems that don't talk to each other. Well, I have somebody who S and we have a lot of partners. So if you're in a project with five partners and everybody's producing a different type of document or something, how do you make some sense out of that? Uh, so use cases like that, um, we're finding in our upstream and downstream businesses also, >>And you did an RFP at the time, wrote a bunch of vendors and ran them through the cycles or >>Comparisons yeah. Early on >>While UI path, what was it about >>Strong user experience? So, uh, because this is primarily citizen enabled and so that feedback, Hey, could I learn this quickly? Was it easy to use? Those were really the most important things in selection. I mean, we always look at costs that's important too. Um, but also a company's position. So their ability to scale and grow. Um, there's a lot of people in this market, uh, because of the interest in automation. Uh, so part of it is also understanding the strength of the company behind as well. >>One of the things that was mentioned in the keynote this morning, I think it was a stat from Gartner that in 2016, or was about 2% of, um, automateable processes were automated fast forward. Now it's about 25%. There's still a tremendous amount of potential for organizations and any industry to deploy automation. You've said, you've got about 300 plus automation so far. What are some of the things that are coming next that you can see, >>Sure. What is our upside, or where do we stop or our growth taper? Um, I don't think we know, uh, we get so much from our user community in terms of what can we do now? Um, there are so empowered, so I wouldn't want to set limits on ourselves in terms of what we can do. Uh, but certainly we're looking at, um, text analytics, really, how do we manage that document? How do we extract that data, use models to get that into our data lake? Uh, but there's still always the work of finding still that last mile of process. There's many parts of our business still untouched. And so we don't, we don't let, or we don't want to let up on that. That's still important to go after all of that and keep the programs going >>W Chevron huge company. And you've got probably one of everything that's ever been invented in technology. We're seeing a trend where a lot of these, these software companies are embedding RPA into their platforms. You see it with the ERP vendors, uh, uh, acquisitions being made for service management, you know, big cloud guys ha have, uh, you know, on and on and on. And, and so how do you think about those sort of vertically integrated stacks versus what you're doing with UI path? >>So for me, I think of them the same as a code extension. So, because that was more popular a few years ago on those big platforms and you're right, we have one of everything. Um, but it's important to when you think of investment and ROI, uh, where do we actually spend money? It's in maintaining the capability, keeping the programs, doing the training, that's an investment. And so when someone comes to me and says, can you support some other tool? Um, I usually say maybe not, is there a business case for that because we want to be able to deploy to the whole enterprise, um, that isn't to say that somebody who's got a workflow that stays within that platform, that that might be inappropriate use for them, but a very sure it's not an appropriate use to extend it out of that platform somewhere else. >>Uh, and so we draw the line really, what do we, enterprise automation. We want to be very careful about the tools we use for that. And, and the reason for that is not just security, reliability, and the ability to scale those programs. Because when someone calls me and says, my stuff doesn't scale, it's like ours does. Um, and so, but the org capability investment is also it's, it's not small. Uh, and so if you've got to believe in this, you have to keep feeding it. You have to keep training new people, bringing them on. Uh, and so you can't really do that across 12 platforms, right? >>You're creating your own flywheel and that's how you can accelerate ROI. Right? >>Correct. Although, you know, the citizen developers are driving the wheel for sure. >>You, as in Chevron mean not Vicki, Inc. >>Vicky, thank you so much. We are out of time, but thanks for stopping by talking to us about automation in a large global enterprise at Chevron. I won't look at Chevron at the same again. Now I know how forward-thinking they are and how much they are embracing technology. We appreciate your time. >>It's been my pleasure. Thank you both. >>All right. For Dave Volante and Lisa Martin, we live at the Bellagio in Las Vegas UI path forward for we'll be right back.

>>Hello everyone. Thank you, add appreciating the studio. We're here at the cube here in cloud city telco DRS Cloud city. I'm Jeffrey Day Volonte. We're here for the next three days. Wall to wall live coverage. It's a physical event with a virtual program. It's hybrid. We're here with Daniel Royston, the Ceo of telco D. R. And the acting Ceo Toby, which is announced today. Great >>to see you. It's awesome to see you guys. >>Awesome to see how you doing, how you >>Feeling? I'm feeling congratulations. Right. 101 days ago, I didn't even think this doesn't exist. Right. And we got in contact with you guys and we said we knew there was always going to be a big virtual component and we invited you guys and here we are together. It's insane. >>Well we did the preview videos, but we're kind of walking through and document in the early stages. It all came together beautifully spectacular For the folks watching behind us is the most spectacular build out clouds. It's an ecosystem open concept. It feels like the Apple store meets paradise. Of course. We got the cube here in the set and we got the studio with all the command and control of adam there. So I gotta ask you with the connected keynotes going on right now. The connected world. Yeah. It's connected. We all know that everyone knows that what's, what's different now real quick before we get into the program, what's going on? >>Yeah. I think a big part of my messages and advocating it's more than just the network, Right? And I think telcos forever have relied on. That's all it is. That's what it's about. And I'm like, nope, you guys got to start focusing on your subscribers, right? And so the over the top players keep coming in and siphoning away their revenue and it's time for them to start focusing on us, right and making experience great. And I think that's what this is all about. >>So we're gonna get the news but I want to toss it to Katie. The roving reporter is going to give it a detail on how it all came together. So Katie take it away. >>Mhm We're here in Barcelona and so excited to be back in this beautiful city over at the convention center. The team is working hard putting the finishing touches to tell Cody are amazing cloud city booth at MwC Barcelona 2021. I'm sure you know the story of how this all came together as one of the biggest vendors Erickson pulled out of M. W. C. With just over 100 days until the start of the event. When this happened last year, it kicked off a tidal wave of departures and MwC was called off this year. We all wondered if MWC was going to be cancelled again and that's when Daniel Royston Ceo of Telco D. R. And Tito G swooped in and took over the booth all 6000 square meters of it. The plan turn the booth into cloud city, the epicenter of public cloud innovation at MWC crews have been working around the clock. Over 100 and 50 people have been on this construction site for over three weeks with covid testing every day to prevent outbreaks during the build and in 100 days, it's become just that Cloud city has over 30 vendors presenting over 70 demos with 24 private meeting areas. Cloud City Live is a virtual showcase and live broadcast studio featuring 50 guests from cloud Thought leaders around the world. They have telepresence robots for a more personalized experience and the Cloud city quest game with a chance to win more than $100,000 to gain access to live streams of our nightly concerts with rosario flores and rock legend Jon bon Jovi. And don't forget to visit cloud city dot telco D R dot com to join in on the fun Daniel Royston and Nacho Gomez, founder and Ceo of one of the key vendors in the construction of the booth gave us a behind the scenes tour of the booth. >>Nacho. We did it. Yeah, we did. It can't even touch because of Covid. Yeah, but look what we did. But right, 100 days ago I called and I said I'm taking over the Ericsson booth. What did you think? I know you were crazy but just a little bit crazy, realized that you were mortgages than I thought. So at the very, at the very beginning I thought, yeah, she's crazy. But then I couldn't sleep that night. But the next uh then I realized that it was a very good it's a great idea. Yeah super smart. So yeah we're gonna show everyone toward the booth. Yeah let's go. Let's go. Okay So how do we build such an amazing, beautiful building now? So this is we've made building inside a book. So it was very hard to find a glassful of facade. The roof is around 24 tones. Yeah so it's crazy crazy but we made it work and it's totally amazing. Yeah. Do you want to go to tragedy life? Do let's go. Okay so here we are Cloud city live. I know we're producing a whole live streaming tv show. We always knew because of covid that not everyone will be able to come to Mwc as we wanted to make sure that people can learn about the public cloud. So over here we have the keynote stage, we're gonna have awesome speakers talking all throughout M. W. C. People from AWS Microsoft, google vendors companies. So really really great content. And then over there we have the cube interviewing people again 15 minute segments, live streaming but also available on demand. And you can find all of this content on cloud city. Tell Cody are calm and it's available for anyone to you. Well, a lot of content. And what about the roberts? I never get them out. Come on. We remember 100 days ago we were locked down. So we came up with the idea of having robots for the people who cannot attend in person. I know right. We always knew that there was gonna be a big virtual component to MWC this year. So we bought 100 telepresence robots. It's a great way to have a more personal experience inside the boot. Just sign up for one on cloud city dot telco D r dot com and you can control it yourself. Right? So today we have Nikki with us, who's dialing in from the Philippines in Manila? Hello, Nicky. Hi there, how are you? I were great. Can you show us a twirl all gaining on us? Super cool. Yeah, it is. What an experience. So Nikki robots are not the only cool thing we have in cloud city. We also have super awesome concert. We have rosario flores on monday. Who's a latin grammy award winner. We have Jon bon Jovi, Jon bon Jovi on Tuesday, can't be changing telephone that a little bit of rock n roll and that's Tuesday. And on Wednesday we have DJ official, it's going to be a super party. Now if you play our cloud city quest on cloud city telco D R dot com you can participate in a live streaming concert and so I know a lot of people out there have been a lockdown. Haven't been able to be going to concerts. Things from austin texas, which is the live music capital of the world, How to have music. It would be so exciting is gonna be great. I'm getting hungry. Why don't we go to the restaurant? Let's go eat. Let's go. Yeah, Here is our awesome restaurant. I know it's called Cloud nine. Right? It's a place to come and sit down and relax now. Barcelona is known for its great food and I'm a foodie. So we had to have a restaurant. Should we go check out my secret bar? Let's go. Mhm. Yeah, here >>thanks to a R. And thank you Nacho if you're watching this at home, I'm so sorry you can't join us in person. However, let's not forget this is a hybrid event meaning we're bringing all the public cloud action right to you wherever in the world you might be. This includes the Pact cloud city live program. We've partnered with the cube Silicon angle Media's live streaming video studio to make sure that all of the keynotes, panel discussions, demos, case studies interviews and way more are available on demand so you can watch them whenever and wherever you want or you can live stream and enjoy all things cloud city as and when they happen. So for those of you not able to join us in, Barcelona, be sure to log in to cloud city live and catch all the action and don't miss the awesome concert Tuesday night with Jon bon Jovi available for free. If you participate in our cloud city quest game, I'll be here throughout MWc bringing you reports and updates. Stay >>tuned. Yeah. >>Mhm. Okay, we're back here on the cube on the floor at mobile world congress in cloud city telco DRS clouds. They were here with D. R. Of telco, D R. Danielle Rice and great to see you back, we're back. So the keynotes going on connected world, the big news here, I'll see the open shift that's happening is going open. Open ran, it's been a big thing. Open ran alliance. You're starting to see the industry come together around this clear mandate that applications are gonna be cloud native and the public cloud is just coming in like a big wave and people are gonna be driftwood or they'll be surfing the wave. Yeah, this is what's happening. >>Yeah, I think public cloud is an unstoppable megatrend. It's hit every other industry regulated industries like banking, right? Top secret industries like government. They all use the public cloud tells us the last, you know, standing old school industry and it's coming and I don't think we could have had an MWc without talking about open man. That's the other major shift. And so we're bringing both of those ideas here together in cloud city. So >>the big theme is telco transformation. Maybe we could start with the basics like paint a picture of what the telco infrastructure looks like, particularly the data center stuff because they all have big data centers >>because that's >>those are the candidates to go into the cloud explained to the audience. >>Well, do you have a time machine? I think if any of us were in tech in the late 90s and early 2000s, that's what telcos like today. Right. So for people outside of the industry don't know right there mostly still managing their own data centers, they're just sort of adopting virtualization. Some of the more advanced telcos are mostly virtualized public cloud. Is this idea that like this advanced thought and so yeah, I mean things are on premise, things are in silom, things don't use a P. I. S there all integrated with custom code. And so the transformation, we can all see it because we've lived it in other industries. And I'm bringing that to telco and say come along for the ride. It totally works and it's gonna be amazing. >>So it's hardened purpose built infrastructure. Okay. That ultimately parts of that need to go to the public cloud. Right. What parts do you see going first? >>I think all of it. Really. Yeah. And I think when you look at like dish in the W. S. Which was an announcement that came out about two months ago. Right. I mean dish was doing all these are FPs. Everyone knew about it. They were looking for a cloud native software and no one knew what they were. They knew a big part was open man. But their coupling open ran with AWS and deploying their parts of their network onto the public cloud and the whole industry is like wait we thought this was years away, right? Or number two, you're crazy. And I'm saying this is what I've been talking about guys. This is exactly what you can do, leverage the Capex over. Let's see. I think Amazon did $100 billion 2020 right, leverage that Capex for yourself. Get that infinite scalability right? It's going to, well we >>have, we have a saying here in the queue, we just made this up called D. R. That's your initial tucker. The digital revolution and the three Rs reset re platform and re factor. I think the observation we're seeing is that you're coming in with the narrative what everyone's kind of like they're waking up because they have to reset and then re platform with the cloud. But the opportunity is gonna be the re factoring, You're seeing the public cloud, do that already with the Enterprise Enterprises. Already re factoring has done that. Already done that now. Telcos the last area to be innovated by the cloud. >>Yeah, I think there's old school big, we're kind of on a hollowed ground here in the Ericsson booth that I took over, right? They bailed and I kind of made fun of them. I was like, they don't have anything to say, right, They're not going to go to the show. I'm like, this is this is a revolution that's happening in telco and I don't think the big guys are really interested in rewriting their software that frankly makes them billions and billions of dollars of revenue. And I'm like to use the public cloud. All of the software needs to be rewritten needs to be re factored and you've got to start training your teams on how to use it. They don't have any capability. The telcos, in terms of those skills hire the right people, retrain your teams, move your applications, rewrite them. And I think that's what we're talking, this is not a short journey, this is a 10 year journey. So >>let's fast forward to the future a little bit because when I look around cloud city, I see ecosystem everywhere. So as you well know, the telcos have generally done a poor job of attacking adjacent seas. So my question is can they go beyond should they go beyond connectivity or is that going to be the role of the ecosystem? >>Yeah, I think it's time that the telco starts to focus on their subscriber, right? It's been really easy for them to rely on the oligopoly of the network, Right? The network, we live in the United States, we see the 18 T Verizon T mobile five G network, five G network. Like what about us? Right. And it's really easy for the over the top players right, that come in and they're always, telcos are always complaining about being coming dumb pipes and I'm like, you don't focus on the customer, we would rather buy from an Apple and amazon if they provided a mobile service because the customer experience will be better. Right? They need to start focusing on us. They have great businesses but they want to make them better. They need to start focusing on the subscriber, so >>it's a partnership with the ecosystem then for them to go beyond just straight connectivity because you're right, those are the brands that we want to do business >>with. You know, there was a great survey, Peter Atherton who will be talking as a speaker I think um I can't remember when he's talking but he was talking about how there was a survey done, where would you rather get your mobile service from? And it had a couple of big names in telco and then of course the obvious, you know, consumer brands, the ones that we all know and it was like overwhelmingly would rather buy from an amazon or an apple. And I'm like, this is like if you guys don't change, right, if telco doesn't change they keep rolling out 60 and blah blah blah. It's about the network and I don't start making about the subscriber right? Those revenues are going to continue to erode and they just sit there and complain about the O. T. T. Players. Like it's time to fight back. Yeah, I own the subscriber >>relationship. It's a digital revolution and I think This event really encapsulates in my mind this hybrid world here because it's physical events back. It's been since 2019 winter that this event actually happened. >>Well no it was even longer than, well I guess winter it was February of 19, right? And so like you look at ericsson and some of the big names that dropped out of the show, the time they come back, three years will have passed three years, right? This is how you feel your sales funnel is how you connect with your customers right? Tokyo is a very global, you know experience and so you gotta, you gotta get in front of people and you got to talk a >>lot of change to its happened, look at just what public clouds done in 2.5 years. You imagine three years being just >>gone, right? And I think a lot of people back to edition A. W. S. I think the industry was a little bit surprised by that announcement. So I've been telling executives if you were surprised by that, if you think that's, you know, if you don't know how that's gonna work, you need to come to cloud cities, you start meeting all the vendors are here. We have over 30 vendors, 70 demos, right? People who are pushing the technology forward, you need to learn what's going on here. We have several dish vendors here. Come learn about open rand, come learn about public cloud. So >>we're tight on time today, but we're going to have you back and we want to get into the tech, Get it to open, ran a little bit, get into what 5G and beyond and how we're going to take advantage of that and monetize it and what that all means. >>And also we want to hear what's going on the hallways. I know you got a lot of your key noting, you're gonna be a lot of events, the yacht. You've got a lot of briefings, >>yep. Yeah, I've already had two meetings this morning. I shot a video. Um, I met with one of the world's largest groups and I met with a tiny little super app company. Right? So running the gamut, doing everything reporter >>now, we could be like our roaming >>reporter. You know, I love, I love talking to execs and telco getting their perspective on what is public cloud and where are they going, what are they thinking about? And you talked to people who really, really get it and you get people who are just nascent and everywhere in between and I love mwc it's going great. >>Daniel Rose and you are a digital revolution telco DDR. There's amazing. Davis has been fantastic. Again for the folks watching, this is a hybrid events, there's an online component and we're reaching out with our remote interviews to get people brought in and we're shipping this content out to the masses all over the world. It's gonna be really amazing cube coverages here. It's gonna be rocking you guys are doing great. I just want to give you a compliment that you guys just did an amazing job. And of course we've got adam in the studio with the team. So adam, I'm gonna pass it off back to you in the studio

from around the globe it's the cube with digital coverage of Red Hat summit 2020 brought to you by Red Hat welcome back this is the cubes coverage of Red Hat summit 2020 of course this year instead of all gathering together in San Francisco we're getting to talk to red hat executives their partners and their customers where they are around the globe I'm your host Stu minimun and happy to welcome to the program Nick Barr said who is the senior director of Technology Strategy at Red Hat he happens to be on a boat in the Bahamas so Nick thanks so much for joining us hey thank you for inviting me it's a great pleasure to be here and it's a great pleasure to work for a company that has always dealt with remote people so it's really easy for us to kind of thing yeah Nick you know it's interesting I've been saying probably for the last 10 years that the challenge of our time is really distributed systems you know from a software standpoint that's what we talked about and even more so today and number one of course the current situation with the global plan global pandemic but number two the topic we're gonna talk to you about is edge and 5g it's obviously gotten a lot of hype so before we get into that - training Nick you know you came into Red Hat through an acquisition so give us a little bit about your background and what you work on Baretta about five years ago company I was working for involves got acquired by read at and I've been very lucky in that acquisition where I found a perfect home to express my talent I've been free software advocate for the past 20-some years always been working in free software for the past 20 years and Red Hat is really wonderful for that yeah it's addressing me ok yeah I remember back the early days we used to talk about free software now we don't talk free open-source is what we talk about you know dream is a piece of what we're doing but yeah let's talk about you know Ino Vaughn's I absolutely remember the they were a partner of Red Hat talked to them a lot at some of the OpenStack goes so I I'm guessing when we're talking about edge these are kind of the pieces coming together of what red had done for years with OpenStack and with NFB so what what what's the solution set you're talking about Ferguson side how you're helping your customers with these blue well clearly the solution we are trying to put together as to combine what people already have with where they want to go our vision for the future is a vision where openshift is delivering a common service on any platform including hardware at the far edge on a model where both viens and containers can be hosted on the same machine however there is a long road to get there and until we can fulfill all the needs we are going to be using combination of openshift OpenStack and many other product that we have in our portfolio to fulfill the needs of our customer we've seen for example a Verizon starting with OpenStack quite a few years ago now going with us with openshift that they're going to place on up of OpenStack or directly on bare metal we've seen other big telcos use tag in very successful to deploy their party networks there is great capabilities in the existing portfolio we are just expanding that simplifying it because when we are talking about the edge we are talking about managing thousands if not millions of device and simplicity is key if you do not want to have your management box in Crete excellent so you talked a lot about the service providers obviously 5g as a big wave coming a lot of promise as what it will enable both for the service providers as well as the end-users help us understand where that is today and what we should expect to see in the coming years though so in respect of 5g there is two reason why 5g is important one it is B it is important in terms of ad strategy because any person deploying 5g will need to deploy computer resources much closer to the antenna if they want to be able to deliver the promise of 5g and the promise of very low latency the second reason it is important is because it allows to build a network of things which do not need to be interconnected other than through a 5g connection and this simplifies a lot some of the edge application that we are going to see where sensors needs to provide data in a way where you're not necessarily always connected to a physical network and maintaining a Wi-Fi connection is really complex and costly yeah Nick a lot of pieces that sometimes get confused or conflated I want you to help us connect the dots between what you're talking about for edge and what's happening the telcos and the the broader conversation about hybrid cloud or red hat calls at the O the open hybrid cloud because you know there were some articles that were like you know edge is going to kill the cloud I think we all know an IP nothing ever dies everything is all additive so how do these pieces all go together so for us at reddit it's very important to build edge as an extension of our open hybrid cloud strategy clearly what we are trying to build is an environment where developers can develop workloads once and then can the administrator that needs to deploy a workload or the business mode that means to deploy a workload can do it on any footprint and the edge is just one of these footprint as is the cloud as is a private environment so really having a single way to administer all these footprints having a single way to define the workloads running on it is really what we are achieving today and making better and better in the years to come um the the reality of [Music] who process the data as close as possible to where the data is being consumed or generated so you have new footprints - let's say summarize or simplify or analyze the data where it is being used and then you can limit the traffic to a more central site to only the essential of it is clear that we've the current growth of data there won't be enough capacity to have all the data going directly to the central part and this is what the edge is about making sure we have intermediary of points of processing yeah absolutely so Nikki you talked about OpenStack and OpenShift of course there's open source project with with OpenStack openshift the big piece of that is is kubernetes when it comes to edge are there other open source project the parts of the foundations out there that we should highlight when looking at these that's Luke oh there is a tremendous amount of projects that are pertaining to the edge read ad carry's many of these projects in its portfolio the middleware components for example Quercus or our amq mechanism caki are very important components we've got storage solutions that are super important also when you're talking about storing or handling data you've got in our management portfolio two very key tool one called ansible that allows to configure remotely confidence that that is super handy when you need to reconfigure firewall in Mass you've got another tool that he's a central piece of our strategy which is called a CM read at forgot the name of the product now we are using the acronym all the time which is our central management mechanism just delivered to us through IBM so this is a portfolio wide we are making and I forgot the important one which is real that Enterprise Linux which is delivering very soon a new version that is going to enable easier management at the edge yeah well of course we know that well is you know the core foundational piece with most of the solution in a portfolio that's really interesting how you laid that out though as you know some people on the outside look and say ok Red Hat's got a really big portfolio how does it all fit together you just discussed that all of these pieces become really important when when they come together for the edge so maybe uh you know one of the things when we get together summit of course we get to hear a lot from your your your customer so any customers you can talk about that might be a good proof point for these solutions that you're talking about today so right now most of the proof points are in the telco industry because these are the first one that have made the investment in it and when we are talking about their eyes and we are talking about a very large investment that is reinforced in their strategy we've got customers in telco all over the world that are starting to use our products to deploy their 5g networks and we've got lots of customer starting to work with us on creating their tragedy for in other vertical particularly in the industrial and manufacturing sector which is our necks and ever after telco yet yeah well absolutely Verizon a customer I'm well familiar with when it comes to what they've been used with Red Hat I'd interviewed them it opens back few years back when they talked about that those nmv type solutions you brought a manufacturing so that brings up one of the concerns when you talk about edge or specifically about IOT environment when we did some original research looking at the industrial Internet the boundaries between the IT group and the OT which heavily lives lives in manufacturing wouldn't they did they don't necessarily talk or work together so Houser had had to help to make sure that customers you know go through these transitions Plus through those silos and can take advantage of these sorts of new technologies well obviously you you have to look at a problem in entirety you've got to look at the change management aspect and for this you need to understand how people interact together if you intend on modifying the way they work together you also need to ensure that the requirements of one are not impeding the yeah other the man an environment of a manufacturer is really important especially when we are talking about dealing with IOT sensors which have very limited security capability so you need to add in the appropriate security layers to make what is not secure secure and if you don't do that you're going to introduce a friction and you also need to ensure that you can delegate administration of the component to the right people you cannot say Oh from now on all of what you used to be controlling on a manufacturing floor is now controlled centrally and you have to go through this form in order to have anything modified so having the flexibility in our tooling to enable respect of the existing organization and handle a change management the appropriate way is our way to answer this problem right Nick last thing for you obviously this is a maturing space lots of age happening so gives a little bit of a look forward as to what users should be affecting and you know what what what pieces will the industry and RedHat be working on that bring full value out of the edge and find a solution so as always any such changes are driven by the application and what we are seeing is in terms of application a very large predominance of requirements for AI ml and data processing capability so reinforcing all the components around this environment is one of our key addition and that we are making as we speak you can see Chris keynote which is going to demonstrate how we are enabling a manufacturer to process the signal sent from multiple sensors through an AI and during early failure detection you can also expect us to enable more and more complex use case in terms of footprint right now we can do very small data center that are residing on three machine tomorrow we'll be able to handle remote worker nodes that are on a single machine further along we'll be able to deal with disconnected node a single machine acting as a cluster all these are elements that are going to allow us to go further and further in the complication of the use cases it's not the same thing when you have to connect a manufacturer that is on solid grounds with fiber access or when you have to connect the Norway for example or a vote and talk about that too Nick thank you so much for all the updates no there's some really good breakouts I'm sure there's lots on the Red Hat website find out more about edge in five B's the Nick bark set thanks so much for joining us thank you very much for having me all right back with lots more covered from Red Hat summit 2020 I'm stoom in a man and thanks though we for watching the queue [Music]

>>live from San Diego, California It's the Q covering Koopa and Cloud Native Cot brought to you by Red Cloud. Native Computing Pounding and its ecosystem March >>Welcome back. This is the cubes coverage. Fourth year of Q Khan Cloud native Khan, 2019 Here in San Diego. I am still Minutemen like co host for this afternoon is Justin Warrant and happy to welcome to the program A first time guests, but was on the keynote stage yesterday Sougou Super Marine, who is the co founder and CEO of Planet Scale and also one of the, uh, we're gonna be talking about the test which graduated, announced on the stage. They didn't put a cap and gown or roll everything out, which they did a couple of years ago. But first, thanks so much for joining us. And congratulations. Thank you. All right, so, Sougou, bring us back. You know, we're talking about a cloud native database and we'll dig into that and everything, but bring us back to what you were working on. And you know why of what we now call >>so the When we started with us, we were really not thinking of cloud native itself. for say, it was kind of a sequence of events that kind of forced with us to become cloud native long before cloud native was actually born as even the term was born. Which was when we had to move the test from YouTube on print into Google's board, which use the predecessor off Cooper natives. Um, the reason why the test is kind of one of the leading storage projects in Cloud Native was because it was probably the first project that remained open source, even though we managed to ram it with >>work. Yeah, you know what? One of things we've been talking about at the show here is you know, in the early days, you know, we were very much talking about infrastructure, but we know the reason we have infrastructure is to run applications, and one of the most important applications is databases, and I talk to customers. It's not just one database. Often they have many different databases on, and that is one of the big challenges today. So, you know, you kind of look at that landscape, help us understand how this fits into that. That overall picture. >>Yeah, so that kind of goes back in tow, Google's history and how that can influence kubernetes itself. So if you look at Google's board, most off its features are meant for running stateless application. So within Google, people who wrote applications when they wanted to store state they just called out into a service that was semi part of board but wasn't itself run by board as if you would run your application. So many of those properties were inherited by Cooper natives. So which is the reason why? Um, right from the beginning, it was hard to make storage work for cover natives on Dhe. For that reason, even a zoo recently as early this year, If you look at the tweets from Kelsey Hightower, don't just move your database into communities. You're going to regret it. People still say that, but at the same time, because we test way, we're able to figure out howto make storage work under the stringent rules that Borg had, which was mainly to support stateless applications. In other words, we actually land because, as if it was a stateless application, while still managing while still making state state will not survive this stateless behavior, which is actually why we just managed to be launched within communities as soon as it was born. Ah, but it has been a struggle for other people because they didn't have the luxury of preparing for it without even knowing. Uh so I think that more effort needs to be made on both sides, both from people who are writing storage to make them work with communities as well as kubernetes itself, trying to meet them halfway, trying to add features to help the storage developers. >>It has been a real struggle. I remember from even the very first show I came to four years ago in Seattle looking at the set. My media thing is an ex storage guy and has a backup guy was to go and look at things and say OK, this is lovely for stateless applications, you said. But riel applications have data in them and they need to maintain state. Where's the state looking at all of the group in any type of things, like there were no state full sets with another thing that has changed a lot in four years, and people have come to the party and we need to be able to manage state. But now that you we have a database like a test, isn't that just taking things to the point where I as an app developer, I can just write my stateless application and then my data can live inside a data management service like a test? So I don't actually need to deal with any of that state management problem myself. >>That's what it amounts to. Uh, the the one property of the test is that it can run both in communities and outside. So there are people who run tests on Prem and they have their own orchestration layer. So that has given some challenge where we just cannot depend on communities. You cannot call into communities a p I s o. The way we have the architect of the test is that it knows when it runs within a orchestrated environment, how to interact with it, but it doesn't assume that it exists. So >>why have you provided that functionality? Is that because customers said that I actually want to be able to run the test, But I don't wanna have to deal with kubernetes >>exactly like so not everyone has migrated to communities. It is surprising that everybody wants to migrate communities. But then many of them are saying, I don't know how many years out it is on. Then for them, we just solved a different problem, which is the problem of sheer massive scale ability on dhe for them. They want to be able to still run with us on print s. So for that reason, that is actually a small gap between communities and the test itself. On dhe, we're filling that gap with health charts in the open source on Dhe Planet Scale, which is the company that I founded has built an operator that we're also going to open source so that people can use that to launch community >>before we talk about planet scale You. No, no, no, no. Absolutely. In the keynote you had some customer stories on might might help illustrate some what we're talking about, you know, the scalability of the environment, everything. So you know, I'll let you choose that kind of a short example. You know, the slack One you know, is one that I think president in the audience there. But >>I would choose slack. Ah, Jerry's always obviously enormous, but I will choose slack and nozzle because they represent two very different but really genuine needs in the industry. Slack once not just massive scale, but they want flexibility with manipulating data on DDE. That is something that is manipulating data really, really hard. Onda. We believe that we found the secret sauce to make that work with tests, and that is the reason you saw those statements from Slack. They're so passionate and with so much conviction, that is because they were fascinated by what we could do with their data. So that is one example and slack does not run on communities. They don't run on cloud. They run on AWS, but they don't they run it like they their own claim. They have very fixed I p addresses fixed instance names, but they're on it like a cloud. Sometimes I would say they are more coordinated behavior than some applications that run on kubernetes like they treat everything as disposable. When something goes away, they don't try to recover it or anything destroyed out. Replace it with something new, which is property off cloud native behavior. And on the other hand, a company like nozzle because they're they're actually a startup on dhe. It is surprising that why would the start of one to use? Ah, something that is Mento scale. Massively. That's when we realized that the cloud native nature of it does fills a gap that currently is not filled by many people, which is I want to run everything in Cooper natives all in one. And we didn't realize until they showed us what they did with it, which is, like, completely migrate from one cloud to another. They're a super amazing. And I heard it on dhe. They did that without even telling me are telling anybody in the community because one day I talked to them. They say they are on a key s on. A few days later, I still assumed that they are Nikki s and they know of your booty. Jakey, when did you do this? Oh, we did that last month because we got some really good deal with them, super exciting, >>and that that is a surprising, exactly affected. That's surprising. It is a bit of a concern to me because we hear a lot of talk about multi cloud and the idea of applications being being mobile between different clouds. Data movement is really hot. Exactly. So the fact that someone has actually managed to do that and haven't moved from one community service across to another one is that we find that remarkable because we know it's such a hard problem. But that's one of the great things I think about kubernetes, which is possibly under appreciated, is that it's not that it makes everything easy, but it makes what What used to be hard is now >>possible. Yes, yes, yes, that is very true. Yeah, it's, um uh, like it took It took us a while to, uh, think to make this mind shit, because some of these things, even though they're like it looks, looks looks very obvious. But for the longest time, we were, you're saying, tested for massive scale ability. It's for It's what this and that and even two years ago, up sport came and said, We're going to use the tests for communities orchestration. Weird, but okay, feel free. We don't have a problem with it. And then nozzle came out, and now suddenly you see Oh, this is this is why. And this Saul's really, really difficult problem on. They all did especially hot Spot. Did a lot of work in with tests to actually make it easier. But now we see Now we see the light. >>So Sougou Planet scales the company. Help us understand Vitesse planet scale. How that fits together. What's kind of the business model for your company? >>Yeah. So, um uh, so the test was originally developed at YouTube by you, too. There was one thing That was some pressure. We were beginning to feel when we developed it. We didn't mean for anybody to use it. Really. It was open source, more for academic reasons to show that we can do these things on. But it was interesting when people started adopting it. You're adopting this system. Okay, so we'll see what we can do to help you. But after a while, when the community started growing, some of them were contributing. But definitely storage is a difficult software to write, too. It's not like a pitiful software. Any anybody can understand the cord and start writing. It was obvious that the number of people wanting to use with death and wanting peaches from it are also people that we're not really capable of. writing those features because they're really hard features, too. Right on DDE. That pressure was going and they were saying all I wish you two could do this for me. You know, YouTube is a video company. They're not in the We just did this for ourselves. There's no reason for us to spend so many person years they've left in the future for you. And that time it became obvious that we need to start a company to support this community where there's this huge growing demand, Which is kind of what motivated towards us, uh, thinking about starting planet scale and one requirement waas It cannot remain a YouTube project at that point. So which is why we work it out that way, will actually move it to see NCF. And then I ended up leaving. You do have to start planet scale with my co founder. Then >>so is just from a business standpoint, is that service is on their customers ask for things and fun that that that gets contributed upskirt stream. >>So that was initially what we thought we will do. Initially we thought it was just get out laptops and start helping people that that was our initial thinking. But what we realized was at the same time the industry has shifted towards this new business model which is to actually run everything as a service. And we realized, Oh, my God, years All we have to do is we know how to run with us. You've done it at YouTube. You help people deployed with testing various companies. You know exactly what it takes to run with us. All we have to do is take this. I'm does the service. And that's exactly what people want. Because otherwise, because of the fact that we tested this flexible, it is also extremely complex, too confident because it can run on frame. Then you have to sit all these flags. You runnin carbonate is you said all these flags. So all this has to be managed and we realized, OK, we can manage this and we know exactly how to make it work. And we actually just announced two days ago that our planet scale CNDP Cloud native database is available for people to come in use. >>Well, congratulations on the progress of the business as well as the test graduation and thank you. So much for joining us here on the Cube. Thank you. Alright for Justin Warren. I'm stupid Men. We will be back with more of our day. Two of three days. Whoa! Wall coverage here from San Diego. Thank you for watching the Cube.

>> Live from Las Vegas. It's the Cube covering Adobe Summit twenty nineteen brought to you by X Ensure Interactive. >> Welcome back to the Cubes. Live coverage here in Las Vegas for Adobe Summit. Twenty nineteen. I'm John Murray with Jeffrey Kerr. Next guest. Touch Wars. Who's a global delivery lead for Adobe with sent a censure interactive. That was a tongue twister. You for you, for the adobe relationship with a censure interactive. That's correct. Thank you. Global delivery lead. Thank you. That's right. Look into the Cube. Thankyou. So global. Big big landscape, cloud computing, Global impact delivery. That's hard corn nuts and bolts on the front lines. Tell us by what you do, what some of the issues around delivery, because that's where the rubber hits the road on all this. >> Well, that's exactly right. You know, when I think of my roll, think of me if someone who's out there working shoulder to shoulder with customers when it, you know from a delivery aspect, you know, providing the capability, providing the skills, providing the talent, making sure that we're getting the results that our clients are looking for and ultimately the quality that that we need to deliver for them. >> You guys do a lot of work. I mean, censure Interactive got a great team that sets up all the upgrade ideas, all the new business models. New tech is here. People process, culture change all going on. The end of the day comes into your I've gotta deliver it. And then the outcome is that the one has to accept that this is a core issue of people, talk about operational izing new things and sometimes has changed. Management involved his new culture shifts. So this is where we hear a lot. It's not. The tech problem is the people and the culture. Can you share your view on this because you're on the front lines on this one issue? >> It's a great point. And I think you know, one thing is standing up technology, and you can sort of get some of the nuts and bolts running. It's another thing to really get our clients and our customers enabled so they can unleash the power of some of these platforms. The technologies you know, there's a entire journey map on what their own people we need to go through from in a moment. There is a change management aspect around how we get those folks sort of feeling comfortable about that, and we often go through a couple different methods to do that. Sometimes we do it too, in the box where we'll sort of act with them and the same role other ways we'll sort of lead by example and do it and then they'll sort of shadow us and then eventually we just sort of make that transition. In some cases, they just frankly, you know, outsource it to us, right? And well take over that sort of feature and functionality a role in position on behalf of our customer. And that's okay. >> kind of horsepower. Do you bring to the table? And we just interviewed Nicky, who handles the essential interactive operations that seem like a great power source standing up fast, some operational capabilities. What else do you guys do bring to the table in terms of the delivery piece? >> Well, >> what Nikki and her team do is vital for us. So when you think about when I'm out there doing, I'm out there standing up these capabilities, empowering our customers, and then Nikki's with her team and everything we're doing an X century active operations is sort of operating that for that client, right? So once we sort of turn on some of those features and functions that Nicki's out there with her team, sort of running with it. And in that multiyear run in, getting those >> custom will hand the keys to her. Do so you, that's the hand off. Is that okay? >> Exactly. Right. So once we once we sort of power everything on with our client's power, all that integration on and then we leverage Nikki and her team in many ways to sort of take over that run. Tom, if you talk about the skills, that kind of the skills gap, if you will on some of the clients that you have and how are the skills and the rules evolving to execute with some of these new tooling in this kind of new process? It wasn't like build a campaign and slow roll it out. Now it's Go, go, go, go, go! Oh, you're absolutely right on that and I think I know that. But it's evolving, right? I mean, we data scientists are more important than they ever were. And so all of our customers and ourselves are investing on how we get data science because at the heart of it and If you think about what he's talking about in some of the new products that are coming out, it's about building that data layer right. And it's about taking that data later to the next level, too, around security and tradition. So helping our customers started get their arms around what it means to manage that data and all those aspects around the view of a customer is critical. Even the even the presentation tear you know it'LL be provides all those amazing technologies that allow customers to drive those rich experiences, whether it's on a tablet, whether it's on a mobile, whether it's on your desktop, ubiquitous doesn't matter. But that presentation tears is constantly changing. I mean, we didn't have, you know, the anger and the React ten years ago. Now you have all these other frameworks you have to begin to prepare for. >> About the one of his Aquino yesterday we've got my attention was the word and look, I love the way it sounds personalization at scale. And that's just just think about that concert for second. It's mind blowing. We love we love personalization doesn't like personalization. Yeah, but at scale a lot of moving parts. This is in your guy's wheelhouse. Century irregulars have large scale customers globally. What does that mean to you? Because I had us had happened best by so much. Send out forty million emails means insane the personalization experience. What does it mean? >> Well, what? >> When I hear something needs to be a scale, you gotta break it down to be a simple as possible. You got to figure out how you make that something super complex and dumb it down to where you truly can't scale it where you can enable people quickly. Um and sometimes you think big and start small so often What we'LL do is we'LL have our customers say, if you want to do one toe, one personalization we need to be thinking about how we can create content quickly, how we can create art quickly, how we can go and and operationalized that globally. Right, Because many times you need be working around the clock. So for me, when I think of that scale, it's how do we turn those capabilities on around the globe quickly for our clients and basically, you need to break it down. >> It's a place you go, though customs saying, Let's let's pick some use cases. That's a beachhead. Get that figured out. Make sure it's not a lot of moving parts. >> Yeah, and against >> software, because experience engine things of that nature >> and sort of start small, you know? So I you know, I would light up some teams take some initial use cases, maybe think about how you know, what are some of those you know, initial user journeys that end in journey. We wantto prove out. And then let's operationalize those. And then we'LL build on top of that overtime. >> Be asked by the Adobe announcements. What's getting you excited here? The event with some of the hallway conversations and conversations after hours, a lot different events going on. What are you talking about? What's the top conversation that you're involved in >> for sure AP when you talk about the new experience platform that's coming out and everything around there to me, I think that's a game changer in the marketplace, and I think it's also critical. Certainly OD eyes all wrapped in there and all the data theater aspects. But the new experience platform that Adobe is investing, it is sort of where I think our customers are driving towards and what's required in order to meet the demands of how to secure this data. How to wrap some permissions around it, how to take. You know what we would consider a P I and pH. I like data on be able to use it and more of their tools knowing that we have the security of the integrity of >> our CM taxi. Your job with customer experience. Platform >> right. Impact. Our job is it unleashes all kinds of potential. Uh, you know, when we do you think about what were out there helping our customers solution, it opens the gamut for us to go and sort of drive those next generation experiences in a much more you know, I guess, uh, formidable way, you know, I can >> more capabilities. Oh, absolutely. You know, >> execution. Exactly. What was super complex for me to build now just became a lot easier. Because now I have a frame, Eric and a structure and a platform that they're enabling it >> has impact the interview. The customer. I mean, so the partner landscape because you guys have a lot of partnerships, just always a key. One house. You hear Adobe Summit. But, you know, you might have some of these little Miss Provider's come in with a nice tool chain. Say, Hey, you know what? I want to plug this in the biggest center interactive engine. You guys got a lot of global breath. You're gonna probably get some impact on the ecosystem. How do you see partners? Because if it's an enabling platform and should be in the building something so that's going to tell Sign what? What's your view on the partner ecosystem? >> What's the first thing I'LL say about that is I think we're in a unique position because if you look at the scale we have at Accenture, so although I'm in extension interactive, I'm very focused on that digital and building the best experience on Planet I have this huge engine behind me of Broderick Center that has these capabilities. I mean, you know what we're dreaming up around, how we're working with Microsoft and happy Well, guess what? We already do that, too, so I can bring a lot of those vendor relationships and experiences capabilities and bring him right in house quickly. And when I need to go out to market and partner. I have those avenues, and I can go bring that niche that >> Lego blocks together now. Yeah, big things, auto integrate. Just put it together and >> adobes continue to invest in their io. And that allows us to integrate and plug in these things a lot quicker than we ever have before. >> What's the biggest challenge? You see it that adobe and the markers and and market is having the marketplace because a lot of new tech, a lot of great capabilities. Now emergency. There's a shift happening. Yeah, you know what kind of been going slow? You know, yard by yard, moved the chains like a football analogy. But now big movements gonna have we see happening Way. Siya shift coming. Big wave of innovation. What's the challenge? >> That definitely two challenges. I think one, uh, it's just the speed, right. The speed in which the market is moving. And how do you keep up with that speed? And how do you continue to invest in your own people? T learn it. And then, too, I think this year amount of data like the fact that we can store all this data. We have more data coming in than we've ever had before. I mean, just think of what I owe tea is doing to our our landscape and all the data that's coming in from a night and now we can use that as a as a whole, another level of, ah, sophistication and our analytics and our segmentation. And that's a tough job, right? That's how marketers keep up with that. It's, uh, it's changing their landscape, for sure. But what about just kind of the point of view when they get competition that comes out of complete left field, right, that you know, uber and lift or the obviously examples to get way overused. But you know, the company's heir now beating against companies that weren't even in their radar before that were purpose built on moving at light speed to your point. How do you help those legacy? Those legacy guys kind of take the big league, take the big step, get to hyperspeed personalization? I mean one thing. You can't be complacent, I think if you are complacent, your you know, one of those small, innovative companies is going to slowly eat your lunch on. So I think, you know, take advantage of that mindset that those small, you know, incubation type companies or this moth and maybe even think about How do I How do I build that same type of innovation within my own halls? And how do I take a manager? How that rapid development of that rapid change and oftentimes we're helping our customers go in and bootstrap that right started like, Let's go inside. And let's build a little innovation hub inside your own organization to go and compete with them. Otherwise, you know you're going to see what you know, like the case studies you just >> referenced right, because they're in the driver's seat, for sure. I mean, I think this is great innovation. Question. That week that came up in our last segment with Jim Leyland was you know, he talked about the vendor dynamics. Yes, When you have the world floating upside down, things have changed. Sweet vendors lead and enable. Now you have abs dictating terms, the infrastructure. That's a cloud model. He made a good point, he said. You know, a lot of the transformational stuff is great, but then it fails during integration and pointing out that they get to a certain point. It just crashes, not crashes. That's my word. But he said thiss challenges. It wasn't specific on outcomes of of transmission, we said pretty much its struggles and usually doesn't happen. Yeah, how do you see that? Because with now, automation machine learning Now you have agility in a marketing landscape, not just marketing cloud. You got all kinds of other things. It's like this sales and marketing. And there is everything you have agility. How does the integration impacts and has the delivery impact that transformation >> Goal? What ends? You're exactly right in the fact that when organizations make a big investment and Toby Technologies, they typically have a lot of other investor. It's another technologies as well. And so how do you create agility where you gotta plug and play sometimes more than one, and I'm sure Jim talk to you about our customer experience, engine and the beauty of that right where we can go and really bring a framework to our customers and our clients. That allows us to take the best of all these of all these experiences all these platforms, I should say, to build the best in class experience, and that's something we absolutely bring to the table. It's a framework. We've proved it out. And frankly, we have a whole bunch of connectors that already exist. So from my mind, when I'm trying to get them to be agility, I bring that type of thing to the table to help them move fast. >> I think that's a successful tell sign we see with successful, then vendors and partners and integrators is that you guys took your core competency and rose software and he packaged it up to automate the heavy lifting that I mean, why wouldn't >> you do the >> way you >> are accustomed there, >> buddy? I mean, I walk in our customers and I'm like, Well, they have a little this. They have a little that, then they're goingto go on, make this massive invest in Adobe, and it's like they're not going to just discard to retire some of those things. So way attempt to solve that problem. >> That's a real differentiate. Congratulations. Jim was great on that final question for you. Look going forward. What do you excited about? What's on your road map? What's what's next for you is the next leg of the journey for global delivery. Well, more delivery, you >> know. Honestly, it's it's to continue to build off scale around all of our locations. So when you look at its Centre Interactive were, you know, obviously a big North American business. But we have businesses all over the globe, and it's to continue to create, you know, to meet our customer's demands as they expand global. That's how do we deliver local and how do we deliver around the clock for them? And so for me, it's about build those capabilities everywhere you go South America, Australia, New Zealand in Eastern Europe, and, uh, and making sure that we create the same delivery patterns and we leverage the same assets and accelerators like the customer experience engine in all those places. >> And one final question. As you look at the arena of the all the vendors competing, what's the what's the winning formula? What's the posture that you see that's a successful vendor as they integrate it in this kind of these journeys in these experiences, what successful makeup of a successful supplier to customers >> from this from a from a technology >> that you look at all the players got Microsoft big part of the job you got Amazon, you got all these. You know, Marsh, Martek Stack is littered with logo's consolidations happening. There's a lot of battles battles on the field right now. Players of fighting for their future. >> Well, honestly, I think those who are going to make it as simple and as easy to empower their people to use is gonna be the winner. And I think you're you're seeing that certainly at at Adobe. But there's a lot of other formidable vendors out there who are creating very simple techniques to go on like this up. The more you could empower a business person and a marketer to do self service, the bigger win you're gonna have >> and to your point about scale. Simplicity. Yeah, thanks for coming on. Great insight. Thank you so much to share in the commentary. Appreciate Todd Schwarz here on the Cube Global delivery lead for the Adobe account for a censure Interactive Stevens. One more day to coverage after this short break. I'm John free with Jeffrey will be right back

>> From San Francisco, it's theCUBE. Covering, Girls in Tech Catalyst Conference. Brought to you by, Girls in Tech. >> Hey welcome back everybody, Jeff Frick here with theCUBE. We're in downtown San Francisico at the Girls in Tech Catalyst Conference 2018. About 700 people, two day conference, single track, really a lot of stories about people's journey. Senior executive women, how they got to where they were, and advice for kind of younger getting started execs, mid tier execs. Mainly women, a bus load of kids they just brought in, and a couple of men. So, we're excited to have one of them men, he just got off of the stage. It's Charlie Bell, Senior Vice President from AWS. Charlie welcome. >> Thanks for having me here. >> So, you just participated in a really interesting event. You were interviewed by your recently graduated daughter. >> Yes. >> She's entering the tech field. >> Yes. >> So, what did she ask you? It's just interesting to get her perspective. Just graduated from Carnegie Mellon, Nikki said. >> Yeah. >> And is getting ready to start her first job at LinkedIn. What is she thinking now? >> Actually, into it. >> Excuse me, into it. As she's looking forward at the beginning of this journey. >> Yeah, I mean she was asking me the kind of questions that you know that anyone who's getting started, or early in their career might ask. It was questions like, how did you decide when you were going to change jobs. What advice would you give to somebody who wants to be a leader? How do you recognize leaders? It was pretty interesting. Caroline is really smart, curious, very similar probably to most of the kids graduating. And many of the folks early in their career. So, I thought a lot of her questions probably relevant to almost anybody. >> Well, I guess she's already, she going to start her first job in a couple of weeks and she's already asking the leadership questions. >> Yeah, yeah. >> So, clearly you've got to be a proud dad for that. She's ready to start movin' up the line. >> Yeah, yeah. >> And I'm curious was she interested in STEM subjects before college? Or, well she went to Carnegie Mellon so you wouldn't go there if you didn't have an interest. >> Yeah, she no, was always interested in math. So, she studied math, ya know that was her best subject in high school. And she did a few science fair projects. When she went to Carnegie Mellon as a math major. But, she actually has so many, ya know? Much of the subject here is about the crooked path we take. And we've all had those. As she got to college she realized well math actually wasn't the thing she wanted to do. And then she thought well, what I really, really love the statistics part of it. And then she realized well, wait a minute, there's this whole new thing, machine learning, where you can take this knowledge of statistics and apply it to programming and computers, and everything else. She got very excited about it. And I've got to tell ya, there's no happier moment in a parent's life than when your child says their going to study machine learning. You know they will eat the rest of their life. >> That's very true. But, it's also even more important, what I thought you were going to say, is when your child finds something that they're really passionate about. >> Of course. >> Whether it's machine learning or whatever, that's, ya know, I've got three at home myself. So fun, when they find the thing that draws them in. So, I'm curious have you been to any of these events before? >> No, I haven't been to any of these. Actually, Sandy Carter, one of our Vice Presidents suggested a talk here would be interesting. And with Caroline interviewing me it was super interesting. I actually don't get out that much. You haven't talked me ever. But, I'm on the engineering side. I live inside the halls and we build stuff, and don't usually get out to talk to people. >> Yeah, so I'd love to get your impression on the event in general, but also some of the sessions. In terms of what was goin' on this morning. >> Oh I thought it was awesome. Amy's talk, ya know, I resinated with a lot of that. I thought her advice on some of the tips for the folks in the room was spot on. Many of them are, we have this thing at Amazon we call leadership principles. Many of them are just totally aligned with the Amazon leadership principles, the way we think. So, yeah these talks have been both interesting and inspiring. >> Yeah, so much talk about culture and it's funny you talked about the leadership principles and ya know we're a huge Andy Jassy fan. We've had him on a lot. But, I think one of my favorite times is he sat down on a fireside chat. Saw his in San Francisco a couple of years ago and really exposed to the audience some of the philosophies that operate behind Amazon. And how people make decisions and I think you brought it up here that it's okay to change your mind, if you're leader when you get new data. His whole thing about the power point and the six page narrative, and the way you guys execute in clearly such a well oiled machine, in terms of the way especially at AWS, you guys just keep rolling, and rolling, and rolling out new features, features, features. A lot of great lessons I think, in that Amazon culture. But, here all we keep hearing about is culture, culture, culture, culture, culture. So, you livin' it everyday. >> Yeah, well it's a gift that keeps on giving. I mean if the company has a good culture it's how everybody that comes in, how everybody pulls at the same oars, and it's really the fabric of a long term business. Andy said it many times, we all want a business that outlasts us. And the way you create that is through culture. >> Right, right, and just in the manacle focus on customer which I think is such a unique arduous trait, and Amazon trait. And I think that's like my favorite part about the new grocery store in Seattle. The fact that it was optimizing a process that nobody in the grocery store business probably ever really thought about very much. Which is i don't like to stand in line. So, to come at it, really from a customer perspective as apposed to a product perspective or competitive perspective, really I think is a big piece of the engine that just keep AWS just rollin' along. >> Yep, working from the customer backwards, it's the only way to live. >> With the press release before you make a new product, and it just goes on, and on, and on. >> Alright, so Charlie give me the last word before we let you go. What are you workin' on, what's exciting, what ya people will be keepin' an eye out for as you're whisked away in the halls, not coming out? What can we, what are some berries for the balance of 2018? >> Well, we still, as much as we've done so far, we still got a lot coming in machine learning. And across the board, I mean for me the exciting thing at AWS is our customers, we have such a broad set of customers right now with so many different needs. That we hear so many new things and it just inspires us to do brand new businesses and brand new services. So, it's just a lot of areas. Analytics, compute, storage, everything else like, there's a lot comin'. So, reinventing should be every bit as exciting as it was last year. >> Just got to find more space for ya, Vegas got to get a little bit bigger. And we'll be in DC next week for Summit Public Sector with Teresa Carlson and the crew also puts on a great event. >> Oh Teresa's so much fun. >> Alright, well thanks for takin' a few minutes of your day, we really appreciate it. And congrats to your daughter. >> Aw thank you, yes. >> Alright, thanks for watching. I'm Jeff Frick, we're at Girls in Tech Catalyst. Thanks for watching. (upbeat music)

>> Host: Live from Las Vegas, it's theCUBE, covering Dell Technologies World 2018, brought to you by Dell EMC and its ecosystem partners. >> Welcome back to theCUBE. We are live, day three of Dell Technologies World. I'm Lisa Martin, back hosting with Dave Velante and we're very excited to welcome back to theCUBE Karen Quintos, Chief Customer Officer at Dell EMC. Hey, welcome back. >> Thank you, thank you. It's great to be here with you both. >> Dave: Good to see you again. >> So, we saw you on stage on Monday, recognizing innovators and trailblazers. I always love, as a marketer, when customers are recognized for their achievements because the voice of the customer is the best brand validation that you can get. Talk to us about the customer awards program and highlight a few of the winners that were on stage. >> Well, first of all, I agree with you, Lisa, that the best way to talk about your products and your solutions is to do it through the eyes of the customer, so being able to honor eight of our super most inspiring customers on stage was great. We had hundreds of submissions from our sales teams working with our customers. We really wanted to bring the transformation stories to life. The stories that we were able to tell and the evolution that these customers have done in their industry and their business, was remarkable, so, you think about Ford and the autonomous car. You think about J and J and the work they're doing around securing their customer data. You think about Volvo and Zenuity, and the opportunities that they have had with technology and then some of my favorite, Arrowfarms, >> Love that. >> Teleconnected farm, and they're using technology in Newark, New Jersey, to transform the way that farming is done, conserving our natural resources, using 95% less water, and being able to do it, and, this, the IOT of farming, they're just all super rich and really really great stories. >> And then, you got, I have to ask you to say it, to pronounce, I loved your pronunciation of, Unidad, come on, help me. >> I know it was the first one, right? >> Dave: Unidad de Conocimiento. (laughing) >> Yes, yeah, you got it right, you got it right. >> Okay. >> They're a great story, too, right, I mean, here's an organization in Colombia that is a consolidation of different industries that are providing these services across Colombia and Latin America. They've absolutely figured out how to take a country like Columbia out of the perils of what has happened there with the drug cartel, really thrive on economic prosperity and they're absolutely kicking butt when it comes to the services that they're providing to all of their, their customers, so it's... >> And the state bank of India, was that the other one? >> State bank of India. >> They really had a global representation, it's awesome. >> Well, we looked hard for that. We looked hard for the global representation. We also looked really really hard and gave extra points to companies that had a purpose and a soul, so what they were doing, either with the technology or with the services that they're providing to their end customers, what's that, that purpose side? And, you know, you saw that in a number of these really awesome organizations. >> I'm going to ask you, so I'm going to ask a leadership question. When we first met, I think it was at Dell World. It might have been 2012, I think you were CMO of Dell at the time, so you, like a lot of leaders, you chair hop, that's kind of what you do. So you've now, playing it up. >> But 18 years at Dell, so, you know. >> Right, but, right, so, you take your best leaders and you say, alright, go fix this problem, go fix this problem, go, go inspire some people to do that, so, you've been, and also it's the, is it the chief customer office that you started? >> I did. Well, actually, Michael started it. >> A year and a half ago? >> Right. >> Well, what's that all about? How's the progress going? Give us the update there. >> Well, you know, I have to tell you, I give a ton of credit to Michael because he saw an opportunity in something that was quite new and quite novel, and now you look a year and a half later at what some of our competitors and others are doing. You know, Microsoft just named somebody that sits at their executive leadership team meeting, recognizing that customer relationships are the ultimate prize. Our ability to deliver a great customer experience is going to be the, is the next battleground, and, we've been leading in that area now for a year and a half, so, I'm the first chief customer officer ever at Dell Technologies, and our mission is really to make sure that we continue to push the needle, and drive an even better end to end customer experience. We're doing a lot around taking our top, most important customers, and there's a couple of thousand of them at Dell. I'm not talking about five or six, I'm talking about like thousands of customers that have consistently honored us with their business over the years so how do we put high touch, high loyalty kind of programs in place? The customer awards were a great way to recognize some of those top customers and put them on the stage and tell their story, and the piece that gets me even more excited is what we're doing around our customer data, so, how do we unleash the power of our customer data? How do we integrate it? How do we automate it? How do we put real time predictive analytics? By looking at a customer end to end and being able to figure out if that account is going to go red, because they've had a combination of things, go figure out what are the sources of value for them and unleash those, so, we're living in this AI big data world and living it realtime with, under the remit of the chief customer office. >> And if I heard you correctly, at the leadership team, you're kind of the voice of the customer? >> I am, I am. There's a lot of voices for the customer. >> Well, yeah, because the head, the head of sales are going to be doing that and. >> But they all come with their own bias, right? Or their own lens, right, so, we're actually, my team is a very very strong partner to our heads of sales, because sometimes heads of sales, I mean, they see these things clearly the same way that we do, but sometimes the voice around, well, this isn't working, we need to get better at this, our customers want us to go faster here, tends to get lost in, you know, business performance and close rates and all of that, and we have this unique ability to look at this end to end, and help to really advocate on behalf of customers and really do the right thing for them at the end of the day. >> Independent of the transaction metrics, is what you're saying. >> Yes. >> And it's different perspective, right? We talked about the voice of the customer being an objective brand validation, and you come from a different perspective. One of the things that, we had your CIO on earlier today, Bask, and he said, "We drink our own champagne." And then we had Ravi Pentaconti and he says, we eat our own dog food, we're right next to the therapy dogs. So I like that, but from what you're saying, you're using customer data to help make Dell Technologies differentiated, be able to revolutionize the customer experience, listening to those customers is key. Can you tell us a little bit more about how some of that data is being applied to revolutionize that experience? >> Sure, so, some of it's basic, some of it can be pretty transformational, so, and by the way Baz Guyer has been a significant partner with me on this journey, because he understands it. Listen, Dell's the only technology company out there today that has the rich, direct data that we have, combined with rich channel partner data. So, we have all of it, right? And some of our competitors do everything through the channel, a few of them do everything all direct, we do both. So, we have a huge advantage when it comes to that. We can look at the amalgamation of all of the listening posts that we have for our customers. We have a booth here, where we've brought in hundreds, thousands of customers, and we've asked them a series of questions. We have voice of the field surveys that we do with our sales team, we do NPS surveys, this survey, all of that. We can bring all of that together using big data and insights and we can prioritize the big things that matter. So one of the things that I see a lot of my peers at other companies get caught up in, is they're chasing 15 or 20 things. You know, at any given moment, we're chasing 3 to 5. And we want to move the needle on those 3 to 5 and then we want to get, capture and address the next ones. So that's what I would call kind of the basic, fundamental pieces. What I think is exciting, is, we can now take a view of a customer, a complete view of that customer, we know what they bought, we know who they bought it from, we know the number of escalations they've had, we know what their delivery performance has been, we know how many times they've changed the AE on the account we know what their corporate responsibility priorities are, and we can look at that in totality, and we can put an outreach kind of program in place for them, or, we can look at it and go, this one is about to go south, and we need to put our best people to go call on the account and help the account executive, who in a lot of ways sees this also, and help to figure out how to turn it around. >> So, and you can do that across the integrated company today? >> We have piloted across the integrated set of companies, and in the Q3 period of time, working closely with Baz, we're going to automate this and turn it into like an Amber Alert, early warning type of system, so that we can help the AE and our customers before things happen. And the other piece that we can do, is we know, we know the ten levers of customer value. And, you know, for the most part we do those generally well. But in some cases, some of the reasons that our customers come back to us is because we've discovered things at their account that they didn't even know was happening. So we're, we've got this power of big data sitting right in front of us with Chief Customer Office that can really, really light it up. >> Well the other thing you said is the account teams know when there's a problem, but the executive teams, they have limited resources. So you don't know where to prioritize. >> Right, and some of our AE's have more than one account. >> Dave: Yeah, right. >> So, you know, some of them are handling 20 accounts. So where this thing becomes really interesting is as you think about scaling it, down through the organization, not just at the top ones. The top accounts, they're one to, one-to-one kind of engagement, and those types of things. It gets really interesting when you start to get below that and you start to really use it in a more scaleable way. >> Plus, as you go more channel, right, and you go more to edge, you get all these complexities beyond just product portfolio. You're dealing with that stuff, but then the channel complexities, and then the new markets that are emerging, particularly in edge, and the channels that that's going to precipitate. >> Right, right. >> To me, this is even more important. >> So 18 months into this new role that Michael Dell created, lots of accomplishments, it sounds like you're really leveraging it to partner with customers to help, not just them, but also your internal teams, be able to identify where there needs to be escalations. What are some of the things that you're opening up with respect to diversity and inclusion, because that's also under your purview? >> That's right, that's right Lisa. What I think is really interesting is how much our sales teams now is coming to my team, to use some of these other platforms to open doors and have conversations with CIOS that they could not get before. So I'll give you a perfect case in point. The sales leader in the U.K. came to me and said, "I have a particular account in London, "I haven't really been able to make any progress, "the CIO is a woman, their head of infrastructure is a woman "you're going to be there in London, would you send her a note "and let's have a conversation around some of the things "that we have some mutual interest in." Technology being one, as well as getting more women involved in to technology. So we had this conversation, an hour in, she said, you know, if Dell would host a session with other female CIOs in the U.K area, I will open up my Rolodex and we will get other women to come. Two months later, we did it, in London in January. I was there, Michael was there, our heads of sales were there, we had about 15 or 20 of these super impressive women in the public sector, the private sector, higher education universities, big brands, we just did a similar one here at Dell Technologies World. We just hosted, as a matter of fact yesterday, 20 women, we actually had a couple of men that were there, too, all just coming together talking about areas that we deeply care about. How do we get more women and minorities interested in these technology fields. >> And here we are in 2018, this is still such an issue, and it's something that's still surprising when we get to see females on stage in keynotes, like yourself, like Allison Doo who was just chatting with you, Dave, and Stu. It's still, we're actually kind of going, hey, we're starting from a deficit whereas 20 30 years ago we were kind of going up. What are some of the things that you hear from your male peers in terms of the importance of showing multiple generations of girls and women you do belong here, if this is something that you're interested in, do not be afraid. >> Yeah, what I find remarkable in these conversations is there's clearly a number of key themes that are emerging. One of the biggest ones is, this is an economic imperative. You think about, there's going to be 1.1 million jobs in the computer science technology field over the next ten years. 45% of those jobs are going to be filled by U.S. college grads. It's a gap 55%. Women that are graduating in the area of computer science and technology is down, significantly, from like 30% down to like 18% right now. You are simply not going to have enough of what has been the traditional workforce in order to fill these jobs. So, that's one, and that's one that we at Dell care about a lot. Second piece that we care about, is, we just know that when you bring together a diverse group of individuals, always get to a better answer for your customers, you do. Research has proven it, we can prove it, we can see it, all of that. And then the third piece is, I just think women bring unique skills in a collaborative global context that can really bust through some of the big, complex, thorny opportunities that corporations are working through. >> So, ladies, let me jump in here, if I may. So there's two sides to this coin is, one is yes, we've got to get young women excited, but the other is you've got to promote women to leadership positions. Obviously Dell does a good job of that, clearly IBM gets high marks for that, I mean one of the sad things about seeing Meg Whitman go was that you had a dynamic woman leader. Maybe not the greatest speaker in the world, but one-on-one, super strong, and I think an inspiration to a lot of young women. And I think our industry clearly, Silicon Valley, Boston, just not doing enough. Particularly in smaller companies, larger companies I think do a better job, so your thoughts on that? >> My thought on that is it's a hard problem, but at its very basic, it's actually quite simple. And these are the things that we're doing at Dell, it takes commitment from the top, and at all levels of the company to make change, drive the accountability, set goals. To your point, go place some bets on the younger generation up-and-coming diverse talent, put them in roles, and then surround them with a support system that they need to be successful. And, we've done that, you know, Michael has done that, he did it with me. When, six or seven years ago, he called me and said how'd ya like to be Dell's next Chief Marketing Officer? And then you know, called me 18 months ago and said, how'd ya like to be Dell's first Chief Customer Officer. You need people that see things in that talent and you need that commitment. You need a culture that supports that. You need more role models. You need to get rid of and totally eliminate the harassment and the bullying and the old boys kind of club. You've got to create places where women and minorities feel like they can be themselves. Culture plays a huge, huge, huge role. And then, you know, communities play a huge role. So we have a very, very growing and thriving employee resource group set of networks. We have 14 of them across Dell and Dell EMC. And they're just a safe haven for where people of color, women, LGBT, veterans, disabilities can come and just be themselves, and be with others that they feel safe with. So, some level, it's not that hard. It really does take the commitment and the wherewithal and the sense of urgency that says we've got to fix it, and we have to fix it now. >> I feel like 2017 was a milestone year, I'd love to know what your thoughts are. You had that incident in the tech industry, with that poor misguided soul from Google who decided to write this Jerry Maguire memo and just brought a lot of attention to the issue, and then the #MeToo movement, so I feel like 2018 is a more optimistic year, but still, a lot of that stuff that you were talking about goes on, and it needs to be exposed. Again, I think the #MeToo movement brings that out and a lot of people are thinking uh-oh, wow. This really has to stop. Your thoughts, do you agree with that, or do you just think, no Dave, we're still way too far away. >> I think what #MeToo has done is opened a lot of eyes around how pervasive all of this is. I know, in the case of Dell, we have a zero tolerance zero tolerance policy when it comes to all of that. What was so shocking to us is how pervasive it still was in either other companies or other industries. To me, what is encouraging now, is the conversation is going beyond harassment, to aggression and bullying and culture and some of the things that have happened over the years, and by the way, it happens across all genders. There's articles that are being written now about women that are bullying and have bullied, so. This is something that all corporations need to be setting the tone around what are the right behaviors and those types of things, and we've been doing that now, for years. The other piece that I feel very strongly about, is, if men retreat from this conversation, that is a huge problem, a huge problem. Leaders like you have to be part of it. They have to be part of, this has to change. I want to be part of the solution. I have daughters, or wives, or nieces or whatever it is that I know that they have just as much capability as boys and men do, and my job is to help them. So I love it, I love the way that men and women are both coming together and engaging in this conversation. And we are seeing progress. I think everybody wants it to be faster, but we are seeing progress. Hey, yesterday at this CIO round table that we have, one of my favorite quotes, we got into this whole conversation around, well what is the next generation feeling? And one of the women that was there said, "hey, my daughter told me three weeks ago, "you know mom, she goes, I really think, "to me it's really simple. "I want to be a mom and I want to be a CEO." It's that simple. >> Wow, I love that. So in the last few seconds or so, Karen, you've made a tremendous amount of progress impact as the Chief Customer Officer in 18 months. What are you looking forward to accomplishing the rest of 2018? >> Well I think the thing that gets me really energized, too is how we're applying our technology in the area of corporate responsibility and innovation. So, you know, you saw our plastic bottle demo that we had here, that fish moves from one event to another, we got really serious around how do we play a really key role in stopping the plastics from entering the ocean? So there's 86 million metric tons of plastic that is in the ocean today. By the year 2050, there will be more pieces of plastic in the ocean than there are fish. You have to stop the plastic from entering the ocean, which is a pilot project that we did about a year ago, and we recently announced an expansion of that called next wave, where we have our customers that are partnering with us to figure out how do we scale that? So, General Motors, Herman Miller, are just a couple of examples. And then, at CES this year, we announced an effort that we're doing around how do you extract gold out of motherboards, and using that, and recycling that back into our motherboards and using it in jewelry manufacturing. So we partnered with a jewelry manufacturer out of the West Coast, Nikki Reed. She is creating this jewelry, these rings, through recycled gold, and it's 99% more environmentally friendly. So, I love the fact that we can use our technology to innovate, change the world, use, reuse the stuff that we're putting into the economy. So, scaling these is a big, big priority for me in 2018. >> Dave: Awesome. >> Wow, momentum is the only word I can think of to describe what you've achieved, what you're doing so far. Karen, thank you so much for stopping by and chatting with Dave and me, and congratulations on what you've accomplished, and we look forward to talking to you next year. >> Thanks, thank you. >> We want to thank you for watching theCUBE we are live, finishing up day three at Dell Technologies World in Las Vegas, I am Lisa Martin for Dave Vellante, thanks for watching.