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Adrianna Bustamante, Rackspace Technology | Special Program Series: Women of the Cloud


 

(upbeat music) >> Hey, everyone, welcome to theCube's special program series Women of the Cloud brought to you by AWS. I'm your host, Lisa Martin. I'm very pleased to welcome back one of our alumni Adrianna Bustamante joins me, the VP of Global Alliances at Rackspace Technology. Adrianna, it's great to see you. Thank you so much for joining me today. >> Lisa, thank you so much for having me again. I love this. >> Yeah, me too. Tell me a little bit about you, a little bit about Rackspace Technology, as well as the role that you currently have. >> Sure, so again, I'm Adrianna Bustamante. I look after our global alliances within Rackspace, specifically looking after some of our strategic partners. I've been with Rackspace for a little over 16 years now, working with partners in some form or fashion. Rackspace Technology, we are the multicloud solution experts. We really work with our clients to drive business outcomes and transformations in this multicloud world. And our mission is to embrace technology, empower our customers, and deliver the future. And I get to have the fun pleasure of building and curating and cultivating partnership relationships. So very much our partnerships are important to our success. We are privileged to be able to work with AWS along with other partners across the industry to help do more, and bring more value to clients. >> So you've been with Rackspace Technology for a while. Tell me a little bit about recommendations. Any tactical recommendations that you have for other women, maybe even men who are looking to grow their careers in tech maybe they're wanting to get into tech. What are some of the things that you've learned along the way that you highly recommend? >> Yeah, no, great, great question. I've had the fortune of being at Rackspace now for a number of years, and it's always 'cause I've been able to create my own opportunities and work. And so that really falls in line to some of the recommendations that I hold dear to my heart. And number one is really to stay curious and learn, from reading articles, to staying close, and asking questions from your colleagues. You know, I know just like at AWS and at Rackspace, there are some very talented people across all areas of the business, and they are the best to learn from. You know, I also am a firm believer in developing and expanding that network 'cause that helps you bring and build out your reach and helps you continue to learn in different areas outside the company. I think from raising your hand, leaning in, don't be afraid to speak up. Especially as we think about, you know, women of the cloud which is part of what the theme of this session is. And I think about, you know, how much I love to see women elevated within roles inside of Rackspace and out, you know. It is about raising your hand, getting uncomfortable in speaking up if you're, if you are a bit shy or timid. If there's an area that you are interested in and passionate about, go learn and drive. Because there's opportunities to create new roles for yourself, new ways to bring value into the organization. And then you become memorable for, you know, that, you know this person was known for helping solve this problem. It's been a good fortune. And within our company culture of any Racker, the front lines know how to solve most problems just as much as the top executives. >> Yeah, I love you saying stay curious. I think curiosity is probably one of the best things that people can have. It's, to your point of, I like to call it getting comfortably uncomfortable. Raise your hand, ask a question. I always think, if you're in a meeting, and maybe you tune out or there's something that you don't understand, ask a question. 'Cause I guarantee there's five other people in that room that have the same question, but they're not curious enough or hungry enough to ask the question to learn more. So I think those are such great recommendations that you have provided that I think you probably would tell your younger self stay curious, ask questions. >> Yes, for sure. I also am so big, at least for me personally, context is so important for me. If I understand context, then I'm really able to figure out where can I drive the most value for me personally. And then that goes into leading my teams. And so to me, the only way you get the context is if you're learning or asking the questions if you don't understand. 'Cause it really helps you understand the holistic business. >> A hundred percent. That context is everything. But a lot of people are just a little bit timid sometimes and don't want to be the one to raise their hand in a room or online these days. And I think it's such a great skill that anybody can benefit from. I'd love to know some of your other skills. Some examples of specific success stories where in your current role, where you've really helped organizations solve problems related to the cloud. >> Yes, so, you know, and I think about ultimately we're looking to see and always looking to see how we can help transform our clients' businesses. And often the underlying root of that is through technology solutions. And so, you know, we've helped clients who are mostly, you know, legacy data center based clients that have built large infrastructure components and environments, and they want to learn and lean into the cloud. And they're not really sure how to do that. They probably may have a leader that's told them that they need to do this. Everybody's at a different level of journey. And so, you know, specifically, and especially in partnership with some of our hyperscaler partners just at like AWS is, you know, we can help customers understand what that journey needs to look like. How to successfully move, let's say if they're a large VMware shop today they already have a little bit of cloud native. You know, together through our ecosystem of relationships, we've helped customers not only be able to build and maintain part of their data center footprint that's not ready yet to transform, but move some of this into a facility that is within our data centers to get out of that huge kind of CapEx heavy workload type environment. And then, and especially with AWS, and the partnership that they have along with Rackspace, with VMware, we leverage BMC on AWS solutions. And then we can help them fully embrace that cloud native. And from a Rackspace perspective we are providing those services and expertise across all levels in a single pane of glass. So you can manage from your more traditional workloads to embracing more of a cloud native approach. >> And it's all about helping clients drive business outcomes as you said. Every organization these days, I always like to think, whether it's my grocery store retailer or bank has to be a data driven company. But it has to leverage obviously the cloud. But there's so many options. It's quite nebulous, no pun intended, maybe pun intended. So, but it's all about helping clients drive those business outcomes. I imagine it's quite fulfilling for you to be able to help different types of organizations really maximize their use of technology, their understanding of technology, to really build bridges, deliver the products and services that everybody's expecting these days. >> Yes. No and I think what I, again, it's what I love about being in partnerships because those relationships become fundamental in helping remove those complexities for the clients. And so the more that we as Rackspace are able to connect and deepen these relationships it just becomes less decision making, less things that the client ultimately has to think about. So nothing gives me more joy than being able to help solve the customer's problems. And then in turn we're doing that through our partnership relationships. So we're bringing everybody together to ultimately provide a better outcome for the client. >> Yeah. And as you said, those relationships are foundational to everything and ultimately the outcomes that the end customer is able to deliver to these demanding, whether it's consumer or business or whatnot. A lot of challenges that organizations have today. But it sounds like the relationship cultivating that you're helping lead is really critical in those organizations being able to embrace technology, utilize it in ways that allow them to get products and services to market as fast as the consumer demands. I'd love to get your perspective as a female in technology. We talk a lot about diversity, inclusion, equity. We can talk about it all day long, but there's still some challenges there. What are some of the challenges that you see that are still persistent with respect to diversity and tech today? And maybe some of your recommendations to eradicate some of those? >> No, sure. So, you know, it starts really early. It starts almost in education and making sure that women, and a diverse set of applicants are taking certain, studying certain disciplines. And then I think about it from a recruiting and hiring perspective. Are organizations doing enough to expand their reach? You know, we were actually talking- I have the good fortune of being the executive sponsor of our resource group within Rackspace. It's called Power, which is the professional organization of women's empowerment at Rackspace. And we were talking just I think last week on, we need to make sure we're going where the women are to make sure we are letting them know about Rackspace, the benefits about Rackspace. And it ultimately, in turn that helps build more recruiting into the talent pool. More people are raising their hand and interviewing and hiring. I think talent in general as we're seeing right now, is so hard to come by, and so even more important to retain. And the more diverse pools that we have of Rackers, it's just bringing different perspectives, and Rackers are what we call Rackspace employees. It's bringing those Rackers together to help solve the bigger problems. Because you're able to do more with a diverse set of outlook. And I think, you know, as a woman, I want to have that equitable seat at the table. And so ultimately when I think about myself from a leadership perspective, am I making sure that all of those opportunities are available for the women that come along behind me? And how am I elevating other women within our organization from a day-to-day so they have that spotlight. So, you know, fundamentally, organizations need to focus on how to expand that reach to bring that diverse set of applicants and voices. And then you need strong leaders at every level to be advocates and sponsors to make sure that this is an important topic and top of mind in all organizations. So you can ultimately provide an equitable approach. >> Yeah, I love that. I agree a hundred percent. You know, it's so important to start at the education front, but also to be able to have just the thought diversity alone in organizations. I've seen many studies that show having females in executive positions are, companies that do that, are more profitable. There's a lot of data out there that demonstrates that there are huge advantages to any type of organization to really invest in diversity. But to your point, it's not just about attracting, it's about retaining the talent as well. I mean that, that is critical for every business. >> Yes. No absolutely. You know, more and more we're starting to see that soft benefits are becoming more important as we think about a younger workforce coming in. And when I think about soft benefits, it's more around our employee resource groups. What our benefits look like for our females within our healthcare, within the insurance plans? What type of time off and maternity benefits are we extending? What does that work-life balance look like in a hybrid world or a virtual world? Those questions become, I mean, when I remember years ago no one would even think about asking those questions. And now we see, not only those questions coming up more regularly, but we are trying to be more intentional within our organization. To be proactive about that messaging so we can help show and demonstrate that we are an inclusive community. And that there's support for women to be successful within Rackspace. You know, we have mentoring programs that we do that are you know, that we really try to highlight and promote for our female community. And then also for our broader community. We look at building different circles that women can come together in a space that they feel comfortable to ask questions. To figure out how do they excel and advance in their career. Those become very attractive for getting that talent that we want. >> Absolutely. And you just brought up such a great point, Adrianna and that's intention. Programs like what you're describing that the Rackers have opportunity to access, is that there's intention in all of this. Which is so critical for diversity programs to be successful. To attract the right talent, to retain the right talent. It's like a flywheel, I think it's all, it's all linked together. But I'd love to know what you see that's next in cloud. How do you see your role evolving in the industry? We talked about the great relationship building that you're doing. What do you see as next in cloud? >> No, sure. Again, 'cause I helplessly can't be biased. It is all about to me that that partner ecosystem. It is how we can build strong relationships that help minimize the complexities for the clients. You know, now the pace for innovation and competitive edge is faster than it was than we saw 24 months ago. You know, we saw COVID advance lots of different areas of the business, but really it forced a lot of companies to transform. And this is where I think there's a unique opportunity to really look at what a partner ecosystem looks like. You know, who are the right partners that organizations like AWS, like Rackspace should be working with. 'Cause oftentimes the partners that were our partners and key partners, maybe three to five years ago, maybe aren't going to be as relevant in that same ecosystem in the next five years. So constantly making sure that we have the right ecosystem in place, and the right relationships to help ultimately drive better outcomes for the clients. >> And that's like we said several times already during this interview. It's all about the outcomes for clients. You mentioned COVID, you know, there's been- I call 'em COVID catalysts. A lot of transformation, forcing function. There's definitely been some silver linings, but I'd love to get your perspective if we go back like the last five years. Some of the biggest changes that you've seen in the tech workforce, in innovation, in the last, you know, three to five years that really excite you. >> Yeah, so I think we all had to learn to be virtual by default. And so I think we're just coming out. People are excited to be in person again. You know, when we have different events, whether they be with internal Rackers or with partners or clients, like everyone's excited to to see each other again. But you're still seeing this mix of, we need to be hybrid by default, which I know wasn't in everybody's DNA from a technology perspective. And I think that's enabling more virtual teams, more matrixed type of teams, where you're bringing together different expertise across the organization to move at a faster pace. You know, we talk about, you know, we talk about COVID which led to that great resignation where you saw many people changing their jobs. You know, we saw women not only within Rackspace, but even outside, like really, you know, take a pause and really start thinking about what's important to them in that returning to work. And so I just think all of this has really, as you mentioned, Lisa, of forcing function on being intentional to create the right environments that are building a place that we can retain that level of skill and expertise. And I think that's just going to become something that's more increasingly important with every year and profession choice. >> I agree. It's going to be building upon, like it's that flywheel that I'm talking about. That of successes, of promoting women, of making sure that there's plenty of opportunity. Encouraging women, to your point, to be curious raise your hand, ask the question. There's so much value, it's invaluable for organizations to really have diversity throughout their organization. You did a great job of explaining. Even in the benefits framework. So, I so appreciate you being on theCUBE. Adrianna, it's great to see you again. Thank you for sharing your story, the successes that you've had as a Racker in cloud, and some of the things that you recommend to the next generation. We really appreciate your time. >> No, thank you. If I can walk into more rooms where there is more women at the table and on the calls, I am a happier individual. So I love any opportunity to really see how we can continue to make more space in the rooms for women that are just overly talented and deserve to be there. >> I am with you on that. Again, thank you so much. Great to see you and we'll see you again soon. >> Thank you, Lisa. Take care. Have a good afternoon. >> Thank you. We want to thank you for watching theCube's special program series Women of the Cloud, brought to you by AWS. I'm Lisa Martin, thanks for watching. (upbeat music)

Published Date : Feb 13 2023

SUMMARY :

Women of the Cloud brought to you by AWS. Lisa, thank you so that you currently have. And I get to have the along the way that you highly recommend? And so that really falls in line to some in that room that have the same question, And so to me, the only I'd love to know some that they need to do this. to be able to help different And so the more that we as Rackspace and services to market as and so even more important to retain. You know, it's so important to and demonstrate that we But I'd love to know what of companies to transform. innovation, in the last, you know, You know, we talk about, you and some of the things that you recommend and deserve to be there. Great to see you and Have a good afternoon. brought to you by AWS.

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Hitachi Vantara | Kim King


 

>>Hi everyone, welcome to this conversation. Lisa Martin here with Kim King, the SVP of Strategic Partners and Alliances at Hitachi. Kim, it's great to have you on the program. Thank you so much for joining me today. >>Thanks Lisa. It's great to be here. >>Let's talk about, so as we know, we talk about cloud all the time, the landscape, the cloud infrastructure landscape increasingly getting more and more complex. What are some of the biggest challenges and pain points that you're hearing from customers today? >>Yeah, so lot. There are lots, but I would say the, the few that we hear consistently, our cost, the complexity, right? Really the complexity of where do they go, how do they do it, and then availability. They have a lot of available options, but again, going back to complexity and cost, where do they think that they should move and how, how do they make that a successful move to the cloud? >>So talk to me, Hitachi vent has a great partner ecosystem. Where do partners play a role in helping customers to address some of the challenges with respect to the cloud landscape? >>Yeah, so part, our partners are really leading the way in the area of cloud in terms of helping customers understand the complexity is of the cloud. As we talked about, they're truly the trusted advisor. So when they look at a customer's complete infrastructure, what are the workloads, what are the CRI critical applications that they work with? What's the unique architecture that they have to drive with that customer for successful outcome and help them architect that? And so partners are truly leading the way across the board, understanding the complexities of each individual customer and then helping them make the right decisions with and for them. And then bringing us along as part of that, >>Talk to me a little bit about the partner landscape, the partner ecosystem at Hitachi. How does this fit into the overall sheet for the company? >>So we really look at our ecosystem as an extension of our sales organization and and really extension across the board, I would say our goal is to marry the right customer with the right partner and help them achieve their goals, ensure that they keep costs in check, that they ensure they don't have any security concerns, and that they have availability for the solutions and applications that they're trying to move to the cloud, which is most important. So we really, we really look at our ecosystem as a specialty ecosystem that adds high value for the right customers. >>So Kim, talk to me about how partners fit into Hitachi van's overall strategy. >>So I think our biggest differentiators with partners is that they're not just another number. Our partner organization is that valued extension of our overall sales pre-sales services organization. And we treat them like an extension of our organization. It's funny because I was just on a call with an analyst earlier this week and they said that AWS has increased their number of partners to 150,000 partners from, it was just under a hundred thousand. And I'm really not sure how you provide quality engagement to partners, right? And is how is that really a sustainable strategy? So for us, we look at trusted engagement across the ecosystem as a def differentiation. Really our goal is to make their life simple and profitable and really become their primary trusted partner when we go to market with them. And we see that paying dividends with our partners as they engage with us and as they expand and grow across the segments and then grow globally with us as well. >>And that's key, right? That synergistic approach when you're in customer conversations, what do you articulate as the key competitive differentiators where it relates to your partners? >>So really the, that they're the trusted advisor for that partner, right? That they understand our solutions better than any solution out there. And because we are not trying to be all things to our customers and our partners, that we being bring best breaths of breed, best of breed solutions to our customers through our partner community, they can truly provide that end user experience and the successful outcome that's needed without, you know, sort of all kinds of, you know, crazy cha challenges, right? When you look at it, they really wanna make sure that they're driving that co-developed solution and the successful outcome for that customer. >>So then how do you feel that Hitachi Ventura helps partners really to grow and expand their own business? >>Wow, so that's, there's tons of ways, but we've, we've created a very simplified, what we call digital selling platform. And in that digital selling platform, we've allowed our partners to choose their own price and pre-approve their pricing and their promotions. They've actually, we've expanded the way we go to market with our partners from a sort of a technical capabilities. We give them online what we call Hitachi online labs that allow them to really leverage all of the solutions and demo systems out there today. And they have complete access to any one of our resources, product management. And so we really have, like I said, we actually provide our partners with better tools and resources sometimes than we do our own sales and pre-sales organization. So we, we look at them as, because they have so many other solutions out there that we have to be one step ahead of everybody else to give them that solution capability and the expertise that they need for their customers. >>So if you dig in, where is it that hit Tashi van is helping partners succeed with your portfolio? >>Wow. So I think just across the board, I think we're really driving that profitable, trusted, and simplified engagement with our partner community because it's a value based and ease of doing business. I say that we allow them to scale and drive that sort of double digit growth through all of the solutions and and offerings that we have today. And because we've taken the approach of a very complex technical sort of infrastructure from a high end perspective and scaled it all the way through to our midsize enterprise, that allows them to really enter any customer at any vertical and provide them a really quality solution with that 100% data availability guarantee that we provide all of our customers. >>So then if we look at the overall sales cycle and the engagements, where is it that you're helping cus your partners rather succeed with the portfolio? >>Say that again? Sorry, my brain broke. No, >>No worries. So if we look at the overall sales cycle, where is it specifically where you're helping customers to succeed with the portfolio? >>So from the sales cycle, I think because we have the, a solution that is simple, easy, and really scaled for the type of customer that we have out there, it allows them to basically right size their infrastructure based on the application, the workload, the quality or the need that application may have and ensure that we provide them with that best solution. >>So then from a partner's perspective, how is it that Hitachi Valar is helping them to actually close deals faster? >>So lots of great ways I think between our pre-sales organization that's on call and available a hundred percent of the time. I think that we've seen, again, the trusted engagement with them from a pricing and packaging perspective. You know, we, you know, two years ago it would take them two to three weeks to get a pre-approved quote where today they pre-approved their own quotes in less than an hour and can have that in the hands of a customer. So we've seen that the ability for our partners to create and close orders in very short periods of time and actually get to the customers needs very quickly, >>So dramatically faster. Yes. Talk about overall, so the partner relationship's quite strong, very synergistic that that Hitachi Van Tara has with its customers. Let's kind of step back out and look at the cloud infrastructure. How do you see it evolving the market evolving overall in say the next six months, 12 months? >>Yeah, so we see it significantly, we've been doing a lot of studies around this specifically. So we have a couple of different teams. We have our sort of our standard partner team that's out there and now we have a specialty cloud service provider team that really focuses on partners that are building and their own infrastructure or leveraging the infrastructure of a large hyperscaler or another GSI and selling that out. And then what we found is when we dig down deeper into our standard sort of partner reseller or value added reseller market, what we're seeing is that they are want to have the capability to resell the solution, but they don't necessarily wanna have to own and manage the infrastructure themselves. So we're helping both of them through that transition. We see that it's gonna, so it's funny cuz you're seeing a combination of many customers move to really the hyperscale or public cloud and many of them want to repatriate their infrastructure back because they see costs and they see challenges around all of that. And so our partners are helping them understand, again, what is the best solution for them as opposed to let's just throw everything in the public cloud and hope that it works. We're we're really helping them make the right choices and decisions and we're putting the right partners together to make that happen. >>And how is that feedback, that data helping you to really grow and expand the partner program as a whole? >>Yeah, so it's been fantastic. We have a whole methodology that we, we created, which is called PDM plan, develop monetize with partners. And so we went specifically to market with cloud service providers that'll, and we really tested this out with them. We didn't just take a solution and say, here, go sell it, good luck and have, you know, have a nice day. Many vendors are doing that to their partners and the partners are struggling to monetize those solutions. So we spend a lot of time up front planning with them. What is not only the storage infrastructure but your potentially your data resiliency and, and everything else that you're looking at, your security solutions. How do we package those all together? How do we help you monetize them? And then who do you target from a customer perspective so that they've built up a pipeline of opportunities that they can go and work with us on and we really sit side by side with them in a co-development environment. >>In terms of that side by side relationship, how does the partner ecosystem play a role in Hitachi Ventura's as a service business? >>So our primary go to market with our, as a service business is with and through partners. So our goal is to drive all, almost all of our as a service. Unless it's super highly complex and something that a partner cannot support, we will make sure that they really, we leverage that with them, with all of our partners. >>So strong partner relationships, very strong partner ecosystem. What would you say, Kim, are the priorities for the partner ecosystem going forward? The next say year? >>Yeah, so we have tons of priorities, right? I think really it's double digit growth for them and for us. And understanding how a simpler approach that's customized for the specific vertical or customer base or go to market that they have that helps them quickly navigate to be successful. Our goal is always to facilitate trusted engagements with our partners, right? And then really, as I said, directionally our goal is to be 95 to a hundred percent of all of our business through partners, which helps customers and then really use that trusted advisor status they have to provide that value base to the customer. And then going back on our core tenants, which are, you know, really a trusted, simplified, profitable engagement with our partner community that allows them to really drive successful outcomes and go to market with us. And the end users. >>Trust is such an important word, we can't underutilize it in these conversations. Last question. From a channel business perspective, what are some of the priorities coming down the pike? >>Oh, again, my biggest priority, right, is always to increase the number of partner success stories that we have and increase the value to our partners. So we really dig in, we, we right now sit about number one or number two in, in our space with our partners in ease of doing business and value to our channel community. We wanna be number one across the board, right? Our goal is to make sure that our partner community is successful and that they really have those profitable engagements and that we're globally working with them to drive that engagement and, and help them build more profitable businesses. And so we just take tons of feedback from our partners regularly to help them understand, but we, we act on it very quickly so that we can make sure we incorporate that into our new program and our go to markets as we roll out every year. >>It sounds like a great flywheel of communications from the partners. Kim, thank you so much for joining me today, talking about what Hitachi van is doing with its partner ecosystem, the value in it for customers. We appreciate your insights. >>Thank you very much. >>You're watching the Cube, the leader in live tech coverage.

Published Date : Dec 6 2022

SUMMARY :

Kim, it's great to have you on the program. Let's talk about, so as we know, we talk about cloud all the time, the landscape, how, how do they make that a successful move to the cloud? a role in helping customers to address some of the challenges with respect to the make the right decisions with and for them. Talk to me a little bit about the partner landscape, the partner ecosystem at Hitachi. So we really look at our ecosystem as an extension of our sales organization and and So Kim, talk to me about how partners fit into Hitachi van's overall And we see that paying dividends with our partners as they engage with that we being bring best breaths of breed, best of breed solutions to And so we really have, like I said, we actually provide our partners with better I say that we allow them to scale and Say that again? So if we look at the overall sales cycle, where is it specifically where So from the sales cycle, I think because we have the, I think that we've seen, again, the trusted engagement with them strong, very synergistic that that Hitachi Van Tara has with its customers. So we have a couple of different teams. So we spend a lot of time up front planning with them. So our primary go to market with our, as a service business is with and through partners. Kim, are the priorities for the partner ecosystem going forward? Our goal is always to facilitate trusted engagements with our partners, right? From a channel business perspective, what are some of the priorities coming down the pike? that into our new program and our go to markets as we roll out every year. joining me today, talking about what Hitachi van is doing with its partner ecosystem, the value in

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Hitachi Vantara Drives Customer Success with Partners


 

>>Partnerships in the technology business, they take many forms. For example, technology engineering partnerships, they drive value in terms of things like integration and simplification for customers. There are product partnerships. They fill gaps to create more comprehensive portfolios and more fluid relationships. Partner ecosystems offer high touch services. They offer managed services, specialty services, and other types of value based off of strong customer knowledge and years of built up trust partner. Ecosystems have evolved quite dramatically over the last decade with the explosion of data and the popularity of cloud models. Public, private, hybrid cross clouds. You know, yes it's true. Partnerships are about selling solutions, but they're also about building long term sustainable trust, where a seller learns the ins and outs of a customer's organization and can anticipate needs that are gonna drive bottom line profits for both sides of the equation, the buyer and the seller. >>Hello and welcome to our program. My name is Dave Ante and along with Lisa Martin, we're going to explore how Hitachi Van Tara drives customer success with its partners. First up, Lisa speaks with Kim King. She's the senior vice president of Strategic Partners and Alliances at Hitachi Van. And they'll set the table for us with an overview of how Hitachi is working with partners and where their priorities are focused. Then Russell Kingsley, he's the CTO and global VP of Technical sales at Hitachi Van Tara. He joins Lisa for a discussion of the tech and they're gonna get into cloud generally and hybrid cloud specifically in the role that partners play in the growing as a service movement. Now, after that I'll talk with Tom Christensen, he's the global technology advisor and executive analyst at Hitachi Vitara. And we're gonna talk about a really important topic, sustainability. We're gonna discuss where it came from, why it matters, and how it can drive bottom line profitability for both customers and partners. Let's get right to it. >>Where for the data driven, for those who understand clarity is currency. Believe progress requires precision and no neutral is not an option. We're for the data driven. The ones who can't tolerate failure, who won't put up with downtime or allow access to just anyone. We're for the data driven who act on insight instead of instinct. Bank on privacy instead of probabilities and rely on resilience instead of reaction. We see ourselves in the obsessive, the incessant, progressive, and the meticulously engineered. We enable the incredible identify with the analytical and are synonymous with the mission critical. We know what it means to be data driven because data is in our dna. We were born industrial and and we breathe digital. We speak predictive analytics so you can keep supply chains moving. We bleed in store and online insights so you can accurately predict customer preferences. We sweat security and digital privacy so you can turn complex regulations into competitive advantage. We break down barriers and eliminate silos. So you can go from data rich to data driven because it's clear the future belongs to the data driven. >>Hey everyone, welcome to this conversation. Lisa Martin here with Kim King, the SVP of Strategic Partners and Alliances at Hitachi Ventera. Kim, it's great to have you on the program. Thank you so much for joining me today. >>Thanks Lisa. It's great to be here. >>Let's talk about, so as we know, we talk about cloud all the time, the landscape, the cloud infrastructure landscape increasingly getting more and more complex. What are some of the biggest challenges and pain points that you're hearing from customers today? >>Yeah, so lot. There are lots, but I would say the, the few that we hear consistently are cost the complexity, right? Really the complexity of where do they go, how do they do it, and then availability. They have a lot of available options, but again, going back to complexity and cost, where do they think that they should move and how, how do they make that a successful move to the cloud? >>So talk to me, Hitachi Ventura has a great partner ecosystem. Where do partners play a role in helping customers to address some of the challenges with respect to the cloud landscape? >>Yeah, so part, our partners are really leading the way in the area of cloud in terms of helping customers understand the complexities of the cloud. As we talked about, they're truly the trusted advisor. So when they look at a customer's complete infrastructure, what are the workloads, what are the CRI critical applications that they work with? What's the unique architecture that they have to drive with that customer for a successful outcome and help them architect that? And so partners are truly leading the way across the board, understanding the complexities of each individual customer and then helping them make the right decisions with and for them. And then bringing us along as part of that, >>Talk to me a little bit about the partner landscape, the partner ecosystem at Hitachi Ventura. How does this fit into the overall strategy for the company? >>So we really look at our ecosystem as an extension of our sales organization and and really extension across the board, I would say our goal is to marry the right customer with the right partner and help them achieve their goals, ensure that they keep costs in check, that they ensure they don't have any security concerns, and that they have availability for the solutions and applications that they're trying to move to the cloud, which is most important. So we really, we really look at our ecosystem as a specialty ecosystem that adds high value for the right customers. >>So Kim, talk to me about how partners fit into Hitachi van's overall strategy. >>So I think our biggest differentiators with partners is that they're not just another number. Our partner organization is that valued extension of our overall sales pre-sales services organization. And we treat them like an extension of our organization. It's funny because I was just on a call with an analyst earlier this week and they said that AWS has increased their number of partners to 150,000 partners from, it was just under a hundred thousand. And I'm really not sure how you provide quality engagement to partners, right? And is how is that really a sustainable strategy? So for us, we look at trusted engagement across the ecosystem as a def differentiation. Really our goal is to make their life simple and profitable and really become their primary trusted partner when we go to market with them. And we see that paying dividends with our partners as they engage with us and as they expand and grow across the segments and then grow globally with us as well. >>And that's key, right? That synergistic approach when you're in customer conversations, what do you articulate as the key competitive differentiators where it relates to your partners? >>So really the, that they're the trusted advisor for that partner, right? That they understand our solutions better than any solution out there. And because we're not trying to be all things to our customers and our partners that we being bring best breaths of breed, best of breed solutions to our customers through our partner community, they can truly provide that end user experience and the successful outcome that's needed without, you know, sort of all kinds of, you know, crazy cha challenges, right? When you look at it, they really wanna make sure that they're driving that co-developed solution and the successful outcome for that customer. >>So then how do you feel that Hitachi Ventura helps partners really to grow and expand their own business? >>Wow, so that's, there's tons of ways, but we've, we've created a very simplified, what we call digital selling platform. And in that digital selling platform, we have allowed our partners to choose their own price and pre-approve their pricing and their promotions. They've actually, we've expanded the way we go to market with our partners from a sort of a technical capabilities. We give them online what we call Hitachi online labs that allow them to really leverage all of the solutions and demo systems out there today. And they have complete access to any one of our resources, product management. And so we really have, like I said, we actually provide our partners with better tools and resources sometimes than we do our own sales and pre-sales organization. So we, we look at them as, because they have so many other solutions out there that we have to be one step ahead of everybody else to give them that solution capability and the expertise that they need for their customers. >>So if you dig in, where is it that Hiti is helping partners succeed with your portfolio? >>Wow. So I think just across the board, I think we're really driving that profitable, trusted, and simplified engagement with our partner community because it's a value base and ease of doing business. I say that we allow them to scale and drive that sort of double digit growth through all of the solutions and and offerings that we have today. And because we've taken the approach of a very complex technical sort of infrastructure from a high end perspective and scale it all the way through to our mid-size enterprise, that allows them to really enter any customer at any vertical and provide them a really quality solution with that 100% data availability guarantee that we provide all of our customers. >>So then if we look at the overall sales cycle and the engagement, where is it that you're helping cus your partners rather succeed with the portfolio? >>Say that again? Sorry, my brain broke. No, >>No worries. So if we look at the overall sales cycle, where is it specifically where you're helping customers to succeed with the portfolio? >>So from the sales cycle, I think because we have the, a solution that is simple, easy, and really scaled for the type of customer that we have out there, it allows them to basically right size their infrastructure based on the application, the workload, the quality or the need that application may have and ensure that we provide them with that best solution. >>So then from a partner's perspective, how is it that Hitachi van is helping them to actually close deals faster? >>Yeah, so lots of great ways I think between our pre-sales organization that's on call and available a hundred percent of the time, I think that we've seen, again, the trusted engagement with them from a pricing and packaging perspective. You know, we, you know, two years ago it would take them two to three weeks to get a pre-approved quote where today they preapproved their own quotes in less than an hour and can have that in the hands of a customer. So we've seen that the ability for our partners to create and close orders in very short periods of time and actually get to the customer's needs very quickly, >>So dramatically faster. Yes. Talk about overall, so the partner relationship's quite strong, very synergistic that, that Hitachi Ventura has with its customers. Let's kind of step back out and look at the cloud infrastructure. How do you see it evolving the market evolving overall in say the next six months, 12 months? >>Yeah, so we see it significantly, we've been doing a lot of studies around this specifically. So we have a couple of different teams. We have our sort of our standard partner team that's out there and now we have a specialty cloud service provider team that really focuses on partners that are building and their own infrastructure or leveraging the infrastructure of a large hyperscaler or another GSI and selling that out. And then what we found is when we dig down deeper into our standard sort of partner reseller or value added reseller market, what we're seeing is that they are want to have the capability to resell the solution, but they don't necessarily wanna have to own and manage the infrastructure themselves. So we're helping both of them through that transition. We see that it's gonna, so it's funny cuz you're seeing a combination of many customers move to really the hyperscale or public cloud and many of them want to repatriate their infrastructure back because they see costs and they see challenges around all of that. And so our partners are helping them understand, again, what is the best solution for them as opposed to let's just throw everything in the public cloud and hope that it works. We're we're really helping them make the right choices and decisions and we're putting the right partners together to make that happen. >>And how was that feedback, that data helping you to really grow and expand the partner program as a whole? >>Yeah, so it's been fantastic. We have a whole methodology that we, we created, which is called PDM plan, develop monetize with partners. And so we went specifically to market with cloud service providers that'll, and we really tested this out with them. We didn't just take a solution and say, here, go sell it, good luck and have, you know, have a nice day. Many vendors are doing that to their partners and the partners are struggling to monetize those solutions. So we spend a lot of time upfront planning with them what is not only the storage infrastructure but your potentially your data resiliency and, and everything else that you're looking at your security solutions. How do we package those all together? How do we help you monetize them? And then who do you target from a customer perspective so that they've built up a pipeline of opportunities that they can go and work with us on and we really sit side by side with them in a co-development environment. >>In terms of that side by side relationship, how does the partner ecosystem play a role in Hitachi Venturas as a service business? >>So our primary go to market with our, as a service business is with and through partners. So our goal is to drive all, almost all of of our as a service. Unless it's super highly complex and something that a partner cannot support, we will make sure that they really, we leverage that with them with all of our partners. >>So strong partner relationships, very strong partner ecosystem. What would you say, Kim, are the priorities for the partner ecosystem going forward? The next say year? >>Yeah, so we have tons of priorities, right? I think really it's double digit growth for them and for us and understanding how a simpler approach that's customized for the specific vertical or customer base or go to market that they have that helps them quickly navigate to be successful. Our goal is always to facilitate trusted engagements with our partners, right? And then really, as I said, directionally our goal is to be 95 to a hundred percent of all of our business through partners, which helps customers and then really use that trusted advisor status they have to provide that value base to the customer. And then going back on our core tenants, which are, you know, really a trusted, simplified, profitable engagement with our partner community that allows them to really drive successful outcomes and go to market with us. And the end users >>Trust is such an important word, we can't underutilize it in these conversations. Last question. Sure. From a channel business perspective, what are some of the priorities coming down the pi? >>Oh, again, my biggest priority right, is always to increase the number of partner success stories that we have and increase the value to our partners. So we really dig in, we, we right now sit about number one or number two in, in our space with our partners in ease of doing business and value to our channel community. We wanna be number one across the board, right? Our goal is to make sure that our partner community is successful and that they really have those profitable engagements and that we're globally working with them to drive that engagement and, and help them build more profitable businesses. And so we just take tons of feedback from our partners regularly to help them understand, but we, we act on it very quickly so that we can make sure we incorporate that into our new program and our go to markets as we roll out every year. >>It sounds like a great flywheel of communications from the partners. Kim, thank you so much for joining me today talking about what Hitachi Vanta is doing with its partner ecosystem, the value in IT for customers. We appreciate your insights. >>Thank you very much. >>Up next, Russell Kingsley joins me, TTO and global VP of technical sales at Hitachi van you watch in the cube, the leader in live tech coverage. Hey everyone, welcome back to our conversation with Hitachi van Tara, Lisa Martin here with Russell Skillings Lee, the CTO and global VP of technical sales at Hitachi Van Russell. Welcome to the program. >>Hi Lisa, nice to be here. >>Yeah, great to have you. So here we are, the end of calendar year 2022. What are some of the things that you're hearing out in the field in terms of customers priorities for 2023? >>Yeah, good one. Just to, to set the scene here, we tend to deal with enterprises that have mission critical IT environments and this has been been our heritage and continues to be our major strength. So just to set the scene here, that's the type of customers predominantly I'd be hearing from. And so that's what you're gonna hear about here. Now, in terms of 20 23, 1 of the, the macro concerns that's hitting almost all of our customers right now, as you can probably appreciate is power consumption. And closely related to that is the whole area of ESG and decarbonization and all of that sort of thing. And I'm not gonna spend a lot of time on that one because that would be a whole session in itself really, but sufficient to say it is a priority for us and we, we are very active in, in that area. >>So aside from from that one that that big one, there's also a couple that are pretty much in common for most of our customers and, and we're in areas that we can help. One of those is in an exponential growth of the amount of data. It's, it's predicted that the world's data is going to triple by 2025 as opposed to where it was in 2020. And I think everyone's contributing to that, including a lot of our customers. So just the, the act of managing that amount of data is, is a challenge in itself. And I think closely related to that, a desire to use that data better to be able to gain more business insights and potentially create new business outcomes and business ideas are, is another one of those big challenges in, in that sense, I think a lot of our customers are in what I would kind of call, I affectionately call the, the post Facebook awakening era. >>And that, and what I mean by that is our traditional businesses, you know, when Facebook came along, they kind of illustrated, hey, I can actually make some use out of what is seemingly an enormous amount of useless data, which is exactly what Facebook did. They took a whole lot of people's Yeah. The minutia of people's lives and turned it into, you know, advertising revenue by gaining insights from, from those, you know, sort of seemingly useless bits of data and, you know, right. And I think this actually gave rise to a lot of digital business at that time. You know, the, this whole idea of what all you really need to be successful and disrupt the business is, you know, a great idea, you know, an app and a whole bunch of data to, to power it. And I think that a lot of our traditional customers are looking at this and wondering how do they get into the act? Because they've been collecting data for decades, an enormous amount of data, right? >>Yes. I mean, every company these days has to be a data company, but to your point, they've gotta be able to extract those insights, monetize it, and create real value new opportunities for the business at record speed. >>Yes, that's exactly right. And so being able to, to wield that data somehow turn it, it kind of turns out our customer's attentions to the type of infrastructure they've got as well. I mean, if you think about those, those companies that have been really successful in leveraging that data, a lot of them have, especially in the early days, leverage the cloud to be able to build out their capabilities. And, and the reason why the cloud became such a pivotal part of that is because it offered self-service. IT and, you know, easy development platforms to those people that had these great ideas. All they needed was access to, to, you know, the provider's website and a credit card. And now all of a sudden they could start to build a business from that. And I think a lot of our traditional IT customers are looking at this and thinking, now how do I build a similar sort of infrastructure? How do I, how do I provide that kind of self-service capability to the owners of business inside my company rather than the IT company sort of being a gatekeeper to a selected set of software packages. How now do I provide this development platform for those internal users? And I think this, this is why really hybrid cloud has become the defacto IT sort of architectural standard, even even for quite traditional, you know, IT companies. >>So when it comes to hybrid cloud, what are some of the challenges the customers are facing? And then I know Hitachi has a great partner ecosystem. How are partners helping Hitachi Ventura and its customers to eliminate or solve some of those hybrid cloud challenges? >>Yeah, it's, it, it's a great question and you know, it's, it's not 1975 anymore. It's not, it's not like you're going to get all of your IT needs from, from one, from one vendor hybrid by sort of, it's, you know, by definition is going to involve multiple pieces. And so there basically is no hybrid at all without a partner ecosystem. You really can't get everything at, at a one stop shop like you used to. But even if you think about the biggest public cloud provider on the planet, aws even, it has a marketplace for partner solutions. So, so even they see, even for customers that might consider themselves to be all in on public cloud, they are still going to need other pieces, which is where their marketplace come comes in. Now for, for us, you know, we are, we're a company that, we've been in the IT business for over 60 years, one of one of the few that could claim that sort of heritage. >>And you know, we've seen a lot of this type of change ourselves, this change of attitude from being able to provide everything yourself to being someone who contributes to an overall ecosystem. So partners are absolutely essential. And so now we kind of have a, a partner first philosophy when it comes to our routes to market on, you know, not just our own products in terms of, you know, a resale channel or whatever, but also making sure that we are working with some of the biggest players in hybrid infrastructure and determining where we can add value to that in our, in our own solutions. And so, you know, when it comes to those, those partner ecosystems, we're always looking for the spaces where we can best add our own capability to those prevailing IT architectures that are successful in the marketplace. And, you know, I think that it's probably fair to say, you know, for us, first and foremost, we, we have a reputation for having the biggest, most reliable storage infrastructure available on the planet. >>And, and we make no apologies for the fact that we tout our speeds and feeds and uptime supremacy. You know, a lot of our, a lot of our competitors would suggest that, hey, speeds and feeds don't matter. But you know, that's kind of what you say when, when you're not the fastest or not the most reliable, you know, of course they matter. And for us, what we, the way that we look at this is we say, let's look at who's providing the best possible hybrid solutions and let's partner with them to make those solutions even better. That's the way we look at it. >>Can you peel the, the onion a little bit on the technology underpinning the solutions, give a glimpse into that and then maybe add some color in terms of how partners are enhancing that? >>Yeah, let me, let me do that with a few examples here, and maybe what I can do is I can sort of share some insight about the way we think with partnering with, with particular people and why it's a good blend or why we see that technologically it's a good blend. So for example, the work we do with VMware, which we consider to be one of our most important hybrid cloud partners and in, and in fact it's, it's my belief, they have one of the strongest hybrid cloud stories in the industry. It resonates really strongly with, with our customers as well. But you know, we think it's made so much better with the robust underpinnings that we provide. We're one of the, one of the few storage vendors that provides a 100% data availability guarantee. So we, we take that sort of level of reliability and we add other aspects like life cycle management of the underpinning infrastructure. >>We combine that with what VMware's doing, and then when you look at our converged or hyper-converged solutions with them, it's a better together story where you now have what is one of the best hybrid cloud stories in the industry with VMware. But now for the on premise part, especially, you've now added a hundred percent data, data availability guarantee, and you've made managing the underlying infrastructure so much easier through the tools that we provide that go down to that level A level underneath where VMware are. And so that's, that's VMware. I've got a couple, couple more examples just to sort of fill, fill that out a bit. Sure. Cisco is another part, very strong partner of ours, a key partner. And I mean, you look at Cisco, they're a 50 billion IT provider and they don't have a dedicated storage infrastructure of their own. So they're going to partner with someone. >>From our perspective, we look at Cisco's, Cisco's customers and we look at them and think they're very similar to our own in terms of they're known to appreciate performance and reliability and a bit of premium in quality, and we think we match them them quite well. They're already buying what we believe are the best converge platforms in the industry from Cisco. So it makes sense that those customers would want to compliment that investment with the best array, best storage array they can get. And so we think we are helping Cisco's customers make the most of their decision to be ucs customers. Final one for, for you, Lisa, by way of example, we have a relationship with, with Equinix and you know, Equinix is the world's sort of leading colo provider. And the way I think they like to think of themselves, and I too tend to agree with them, is their, they're one of the most compelling high-speed interconnect networks in the world. >>They're connected to all of the, the, the significant cloud providers in most of the locations around the world. We have a, a relationship with them where we find we have customers in common who really love the idea of compute from the cloud. Compute from the cloud is great because compute is something that you are doing for a set period of time and then it's over you. Like you have a task, you do some compute, it's done. Cloud is beautiful for that. Storage on the other hand is very long lived storage doesn't tend to operate in that same sort of way. It sort of just becomes a bigger and bigger blob over time. And so the cost model around public cloud and storage is not as compelling as it is for compute. And so our, with our relationship with Equinix, we help our customers to be able to create, let's call it a, a data anchor point where they put our arrays into, into an Equinix location, and then they utilize Equinix as high speeding interconnects to the, to the cloud providers, okay. To take the compute from them. So they take the compute from the cloud providers and they own their own storage, and in this way they feel like we've now got the best of all worlds. Right. What I hope that illustrates Lisa is with those three examples is we are always looking for ways to find our key advantages with any given, you know, alliance partners advantages, >>Right? What are, when you're in customer conversations, and our final few minutes here, I wanna get, what are some of the key differentiators that you talk about when you're in customer conversations, and then how does the partner ecosystem fit into Hitachi vans as a service business? We'll start with differentiators and then let's move into the as service business so we can round out with that. >>Okay. Let's start with the differentiators. Yeah. Firstly and I, and hopefully I've kind of, I've hit this point hard, hard enough. We do believe that we have the fastest and most reliable storage infrastructure on the planet. This is kind of what we are known for, and customers that are working with us already sort of have an appreciation for that. And so they're looking for, okay, you've got that now, how can you make my hybrid cloud aspirations better? So we do have that as a fundamental, right? So, but secondly I'd say, I think it's also because we go beyond just storage management and, and into the areas of data management. You know, we've got, we've got solutions that are not just about storing the bits. We do think that we do that very well, but we also have solutions that move into the areas of enrichment, of the data, cataloging of the data, classification of the data, and most importantly, analytics. >>So, you know, we, we think it's, some of our competitors just stop at storing stuff and some of our competitors are in the analytics space, but we feel that we can bridge that. And we think that that's a, that's a competitive advantage for us. One of the other areas that I think is key for us as well is, as I said, we're one of the few vendors who've been in the marketplace for 60 years and we think this, this, this gives us a more nuanced perspective about things. There are many things in the industry, trends that have happened over time where we feel we've seen this kind of thing before and I think we will see it again. But you only really get that perspective if you are, if you are long lived in the industry. And so we believe that our conversations with our customers bear a little bit more sophistication. It's not just, it's not just about what's the latest and greatest trends. >>Right. We've got about one minute left. Can you, can you round us out with how the partner ecosystem is playing a role in the as service business? >>They're absolutely pivotal in that, you know, we, we ourselves don't own data centers, right? So we don't provide our own cloud services out. So we are 100% partner focused when it comes to that aspect. Our formula is to help partners build their cloud services with our solutions and then onsell them to their customers as as as a service. You know, and by what quick way of example, VMware for example, they've got nearly 5,000 partners selling VMware cloud services. 5,000 blows me away. And many of them are our partners too. So we kind of see this as a virtuous cycle. We've got product, we've got an an alliance with VMware and we work together with partners in common for the delivery of an as a service business. >>Got it. So the, as you said, the partner ecosystem is absolutely pivotal. Russell, it's been a pleasure having you on the program talking about all things hybrid cloud challenges, how Hitachi van is working with its partner ecosystems to really help customers across industries solve those big problems. We really appreciate your insights and your time. >>Thank you very much, Lisa. It's been great. >>Yeah, yeah. For Russell Stingley, I'm Lisa Martin. In a moment we're gonna continue our conversation with Tom Christensen. Stay tuned. >>Sulfur Royal has always embraced digital technology. We were amongst the first hospitals in the UK to install a full electronic patient record system. Unfortunately, as a result of being a pioneer, we often find that there's gaps in the digital solutions. My involvement has been from the very start of this program, a group of us got together to discuss what the problems actually were in the hospital and how we could solve this. >>The digital control center is an innovation that's been designed in partnership between ourselves, anti touch, and it's designed to bring all of the information that is really critical for delivering effective and high quality patient care. Together the DCC is designed not only to improve the lives of patients, but also of our staff giving us information that our demand is going to increase in the number of patients needing support. The technology that we're building can be replicated across sulfur, the NCA, and the wider nhs, including social care and community services. Because it brings all of that information that is essential for delivering high quality efficient care. >>The DCC will save time for both staff and more importantly our patients. It will leave clinicians to care for patients rather than administrate systems and it will allow the system that I work with within the patient flow team to effectively and safely place patients in clinically appropriate environments. >>But we chose to partner with Hitachi to deliver the DCC here at Sulfur. They were willing to work with us to co-produce and design a product that really would work within the environment that we find ourselves in a hospital, in a community setting, in a social care setting. >>My hopes for the DCC is that ultimately we will provide more efficient and reliable care for our patients. >>I do believe the digital control center will improve the lives of staff and also the patients so that we can then start to deliver the real change that's needed for patient care. >>Okay, we're back with Tom Christensen, who's the global technology advisor and executive analyst at Hitachi Van Tara. And we're exploring how Hitachi Van Tower drives customer success specifically with partners. You know Tom, it's funny, back in the early part of the last decade, there was this big push around, remember it was called green it and then the oh 7 0 8 financial crisis sort of put that on the back burner. But sustainability is back and it seems to be emerging as a mega trend in in it is, are you seeing this, is it same wine new label? How real is this trend and where's the pressure coming from? >>Well, we clearly see that sustainability is a mega trend in the IT sector. And when we talk to CIOs or senior IT leaders or simply just invite them in for a round table on this topic, they all tell us that they get the pressure from three different angles. The first one is really end consumers and end consumers. Nowaday are beginning to ask questions about the green profile and what are the company doing for the environment. And this one here is both private and public companies as well. The second pressure that we see is coming from the government. The government thinks that companies are not moving fast enough so they want to put laws in that are forcing companies to move faster. And we see that in Germany as an example, where they are giving a law into enterprise companies to following human rights and sustainability tree levels back in the supply chain. >>But we also see that in EU they are talking about a new law that they want to put into action and that one will replicate to 27 countries in Europe. But this one is not only Europe, it's the rest of the world where governments are talking about forcing companies to move faster than we have done in the past. So we see two types of pressure coming in and at the same time, this one here starts off at the CEO at a company because they want to have the competitive edge and be able to be relevant in the market. And for that reason they're beginning to put KPIs on themself as the ceo, but they're also hiring sustainability officers with sustainability KPIs. And when that happens it replicates down in the organization and we can now see that some CIOs, they have a kpi, others are indirectly measured. >>So we see direct and indirect. The same with CFOs and other C levels. They all get measured on it. And for that reason it replicates down to IT people. And that's what they tell us on these round table. I get that pressure every day, every week, every quarter. But where is the pressure coming from? Well the pressure is coming from in consumers and new laws that are put into action that force companies to think differently and have focus on their green profile and doing something good for the environment. So those are the tree pressures that we see. But when we talk to CFOs as an example, we are beginning to see that they have a new store system where they put out request for proposal and this one is in about 58% of all request for proposal that we receive that they are asking for our sustainability take, what are you doing as a vendor? >>And in their score system cost has the highest priority and number two is sustainability. It waits about 15, 20 to 25% when they look at your proposal that you submit to a cfo. But in some cases the CFO say, I don't even know where the pressure is coming from. I'm asked to do it. Or they're asked to do it because end consumers laws and so on are forcing them to do it. But I would answer, yeah, sustainability has become a make trend this year and it's even growing faster and faster every month we move forward. >>Yeah, Tom, it feels like it's here to stay this time. And your point about public policy is right on, we saw the EU leading with privacy and GDPR and it looks like it's gonna lead again here. You know, just shifting gears, I've been to a number of Hitachi facilities in my day. OWA is my favorite because on a clear day you can see Mount Fuji, but other plants I've been to as well. What does Hitachi do in the production facility to reduce CO2 emissions? >>Yeah, I think you're hitting a good point here. So what we have, we have a, a facility in Japan and we have one in Europe and we have one in America as well to keep our production close to our customers and reduced transportation for the factory out to our customers. But you know, in the, in the, in the May region back in 2020 13, we created a new factory. And when we did that we were asked to do it in an energy, energy neutral way, which means that we are moving from being powered by black energy to green energy in that factory. And we build a factory with concrete walls that were extremely thick to make it cold in the summertime and hot in the winter time with minimum energy consumption. But we also put 17,000 square meters of solar panel on the roof to power that factory. >>We were collecting rain waters to flush it in the toilet. We were removing light bulbs with L E D and when we sent out our equipment to our customers, we put it in a, instead of sending out 25 packages to a customer, we want to reduce the waste as much as possible. And you know, this one was pretty new back in 2013. It was actually the biggest project in EA at that time. I will say if you want to build a factory today, that's the way you are going to do it. But it has a huge impact for us when electricity is going up and price and oil and gas prices are coming up. We are running with energy neutral in our facility, which is a big benefit for us going forward. But it is also a competitive advantage to be able to explain what we have been doing the last eight, nine years in that factory. We are actually walking to talk and we make that decision even though it was a really hard decision to do back in 2013, when you do decisions like this one here, the return of investment is not coming the first couple of years. It's something that comes far out in the future. But right now we are beginning to see the benefit of the decision we made back in 2013. >>I wanna come back to the economics, but before I do, I wanna pick up on something you just said because you know, you hear the slogan sustainability by design. A lot of people might think okay, that's just a marketing slogan, slogan to vector in into this mega trend, but it sounds like it's something that you've been working on for quite some time. Based on your last comments, can you add some color to that? >>Yeah, so you know, the factory is just one example of what you need to do to reduce the CO2 emission and that part of the life of a a product. The other one is really innovating new technology to drive down the CO2 emission. And here we are laser focused on what we call decarbonization by design. And this one is something that we have done the last eight years, so this is far from you for us. So between each generation of products that we have put out over the last eight years, we've been able to reduce the CO2 emission by up to 30 to 60% between each generation of products that we have put into the market. So we are laser focused on driving that one down, but we are far from done, we still got eight years before we hit our first target net zero in 2030. So we got a roadmap where we want to achieve even more with new technology. At its core, it is a technology innovator and our answers to reduce the CO2 emission and the decarbonization of a data center is going to be through innovating new technology because it has the speed, the scale, and the impact to make it possible to reach your sustainability objectives going forward. >>How about recycling? You know, where does that fit? I mean, the other day it was, you know, a lot of times at a hotel, you know, you used to get bottled water, now you get, you know, plant based, you know, waters in a box and, and so we are seeing it all around us. But for a manufacturer of your size, recycling and circular economy, how does that fit into your plans? >>Yeah, let me try to explain what we are doing here. Cause one thing is how you produce it. Another thing is how you innovate all that new technology, but you also need to combine that with service and software, otherwise you won't get the full benefit. So what we are doing here, when it comes to exploring circular economics, it's kind of where we have an eternity mindset. We want to see if it is possible to get nothing out to the landfill. This is the aim that we are looking at. So when you buy a product today, you get an option to keep it in your data center for up to 10 years. But what we wanna do when you keep it for 10 years is to upgrade only parts of the system. So let's say that you need more CBU power, use your switch the controller to next generation controller and you get more CPU power in your storage system to keep it those 10 years. >>But you can also expand with new this media flash media, even media that doesn't exist today will be supported over those 10 years. You can change your protocol in the, in the front end of your system to have new protocols and connect to your server environment with the latest and greatest technology. See, the benefit here is that you don't have to put your system into a truck and a recycle process after three years, four years, five years, you can actually postpone that one for 10 years. And this one is reducing the emission again. But once we take it back, you put it on the truck and we take it into our recycling facility. And here we take our own equipment like compute network and switches, but we also take competitor equipment in and we recycle as much as we can. In many cases, it's only 1% that goes to the landfill or 2% that goes to the landfill. >>The remaining material will go into new products either in our cycle or in other parts of the electronic industry. So it will be reused for other products. So when we look at what we've been doing for many years, that has been linear economics where you buy material, you make your product, you put it into production, and it goes into land feed afterwards. The recycling economics, it's really, you buy material, you make your product, you put it into production, and you recycle as much as possible. The remaining part will go into the landfill. But where we are right now is exploring circle economics where you actually buy material, make it, put it into production, and you reuse as much as you can. And only one 2% is going into the landfill right now. So we have come along and we honestly believe that the circular economics is the new economics going forward for many industries in the world. >>Yeah. And that addresses some of the things that we were talking about earlier about sustainability by design, you have to design that so that you can take advantage of that circular economy. I, I do wanna come back to the economics because, you know, in the early days of so-called green, it, there was a lot of talk about, well, I, I, I'll never be able to lower the power bill. And the facilities people don't talk to the IT people. And that's changed. So explain why sustainability is good business, not just an expense item, but can really drive bottom line profitability. I, I understand it's gonna take some time, but, but help us understand your experience there, Tom. >>Yeah, let me try to explain that one. You know, you often get the question about sustainability. Isn't that a cost? I mean, how much does it cost to get that green profile? But you know, in reality when you do a deep dive into the data center, you realize that sustainability is a cost saving activity. And this one is quite interesting. And we have now done more than 1,200 data center assessment around the world where we have looked at data centers. And let me give you just an average number from a global bank that we work with. And this one is, it is not different from all the other cases that we are doing. So when we look at the storage area, what we can do on the electricity by moving an old legacy data center into a new modernized infrastructure is to reduce the electricity by 96%. >>This is a very high number and a lot of money that you save, but the CO2 mission is reduced by 96% as well. The floor space can go up to 35% reduction as well. When we move down to the compute part, we are talking about 61% reduction in electricity on the compute part just by moving from legacy to new modern infrastructure and 61% on the CO2 emission as well. And see this one here is quite interesting because you save electricity and you and you do something really good for the environment. At the same time, in this case I'm talking about here, the customer was paying 2.5 million US dollar annually and by just modernizing that infrastructure, we could bring it down to 1.1 million. This is 1.4 million savings straight into your pocket and you can start the next activity here looking at moving from virtual machine to containers. Containers only use 10% of the CPU resources compared to a virtual machine. Move up to the application layer. If you have that kind of capability in your organization, modernizing your application with sustainability by design and you can reduce the C, the CO2 emission by up to 50%. There's so much we can do in that data center, but we often start at the infrastructure first and then we move up in the chain and we give customers benefit in all these different layers. >>Yeah, A big theme of this program today is what you guys are doing with partners do, are partners aware of this in your view? Are they in tune with it? Are they demanding it? What message would you like to give the channel partners, resellers and, and distributors who may be watching? >>So the way to look at it is that we offer a platform with product, service and software and that platform can elevate the conversation much higher up in the organization. And partners get the opportunity here to go up and talk to sustainability officers about what we are doing. They can even take it up to the CEO and talk about how can you reach your sustainability KPI in the data center. What we've seen this round table when we have sustainability officers in the room is that they're very focused on the green profile and what is going out of the company. They rarely have a deep understanding of what is going on at the data center. Why? Because it's really technical and they don't have that background. So just by elevating the conversation to these sustainability officers, you can tell them what they should measure and how they should measure that. And you can be sure that that will replicate down to the CIO and the CFO and that immediately your request for proposal going forward. So this one here is really a golden opportunity to take that story, go out and talk to different people in the organization to be relevant and have an impact and make it more easy for you to win that proposal when it gets out. >>Well really solid story on a super important topic. Thanks Tom. Really appreciate your time and taking us through your perspectives. >>Thank you Dave, for the invitation. >>Yeah, you bet. Okay, in a moment we'll be back. To summarize our final thoughts, keep it right there. >>Click by click. The world is changing. We make sense of our world by making sense of data. You can draw more meaning from more data than was ever possible before, so that every thought and every action can build your path to intelligent innovation to change the way the world works. Hitachi Van Tara. >>Okay, thanks for watching the program. We hope you gained a better understanding of how Hitachi Ventura drives customer success with its partners. If you wanna learn more about how you can partner for profit, check out the partner togetherPage@hitachiventera.com and there's a link on the webpage here that will take you right to that page. Okay, that's a wrap for Lisa Martin. This is Dave Valante with the Cube. You a leader in enterprise and emerging tech coverage.

Published Date : Dec 5 2022

SUMMARY :

Ecosystems have evolved quite dramatically over the last decade with the explosion of data and the popularity And they'll set the table for us with an overview of how Hitachi is working the incredible identify with the analytical and are synonymous with Kim, it's great to have you on the program. What are some of the biggest challenges and pain points that you're hearing from Really the complexity of where do they go, a role in helping customers to address some of the challenges with respect to the the right decisions with and for them. Talk to me a little bit about the partner landscape, the partner ecosystem at Hitachi Ventura. and really extension across the board, I would say our goal is to marry the right customer with So Kim, talk to me about how partners fit into Hitachi van's overall And we see that paying dividends with our partners as they engage with us and the successful outcome that's needed without, you know, sort of all kinds of, And so we really have, like I said, we actually provide our partners with better I say that we allow them to scale and drive Say that again? So if we look at the overall sales cycle, where is it specifically where So from the sales cycle, I think because we have the, a solution that the trusted engagement with them from a pricing and packaging perspective. Let's kind of step back out and look at the cloud infrastructure. So we have a couple of different teams. So we spend a lot of time upfront planning with them what is not only So our primary go to market with our, as a service business is with and through partners. Kim, are the priorities for the partner ecosystem going forward? And then going back on our core tenants, which are, you know, really a trusted, From a channel business perspective, what are some of the priorities coming down the pi? into our new program and our go to markets as we roll out every year. for joining me today talking about what Hitachi Vanta is doing with its partner ecosystem, Russell Skillings Lee, the CTO and global VP of technical sales at Hitachi Van So here we are, the end of calendar year 2022. And closely related to that is the whole area of ESG and decarbonization And I think everyone's contributing to that, And that, and what I mean by that is our traditional businesses, you know, monetize it, and create real value new opportunities for the business at record speed. especially in the early days, leverage the cloud to be able to build out their capabilities. How are partners helping Hitachi Ventura and its customers to even for customers that might consider themselves to be all in on public cloud, And you know, we've seen a lot of this type of change ourselves, this change of attitude not the most reliable, you know, of course they matter. So for example, the work we do with VMware, which we consider to be one We combine that with what VMware's doing, and then when you look at our converged And the way I think they like to think of themselves, and I too tend to agree with them, And so the cost I wanna get, what are some of the key differentiators that you talk about when you're in customer conversations, We do believe that we have the fastest and most reliable storage And so we believe that our conversations with our customers bear a little bit more sophistication. is playing a role in the as service business? So we are 100% partner focused when it comes to that aspect. So the, as you said, the partner ecosystem is absolutely pivotal. conversation with Tom Christensen. in the UK to install a full electronic patient record system. DCC is designed not only to improve the lives of patients, but also of our staff and it will allow the system that I work with within the patient flow team to effectively But we chose to partner with Hitachi to deliver the DCC here at Sulfur. My hopes for the DCC is that ultimately we will provide more efficient and so that we can then start to deliver the real change that's needed for oh 7 0 8 financial crisis sort of put that on the back burner. The second pressure that we see is coming from the government. replicates down in the organization and we can now see that some CIOs, And for that reason it replicates down to IT people. But in some cases the CFO say, I don't even know where the pressure is coming from. we saw the EU leading with privacy and GDPR and it looks like it's gonna lead again And we build a factory with concrete that's the way you are going to do it. I wanna come back to the economics, but before I do, I wanna pick up on something you just said because you know, And this one is something that we have done the last eight years, so this is far from you for I mean, the other day it was, you know, the controller to next generation controller and you get more CPU power in the landfill or 2% that goes to the landfill. And only one 2% is going into the landfill right now. And the facilities people don't talk to the IT people. And we have now done more than 1,200 data center assessment around the in electricity on the compute part just by moving from legacy to new modern infrastructure So the way to look at it is that we offer a platform with product, Really appreciate your time and taking us through your perspectives. Yeah, you bet. so that every thought and every action can build your path and there's a link on the webpage here that will take you right to that page.

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Jeff Boudreau, Dell Technology Summit


 

>>Welcome back to the Cube's exclusive coverage of the Dell Technology Summit. I'm Dave Ante. We're going inside with Dell Execs to extract the signal from the noise. And right now we're gonna dig into customer requirements in a data intensive world and how cross cloud complexities get resolved from a product development perspective and how the ecosystem fits in to that mosaic to close the gaps and accelerate innovation. And with me now as friend of the cube, Jeff Boudreau, he's the president of the Infrastructure Solutions Group, ISG at Dell Technologies. Jeff, always good to see you. Welcome. >>You too. Thank you for having me. It's great to see you. And thanks for having me back on the cube. I'm thrilled to be here. Yeah, >>It's our pleasure. Okay, so let's talk about what you're observing from customers today. You know, we talk all the time about operating in a data driven multi-cloud world, blah, blah, blah, blah. But what does that all mean to you when you have to translate that noise into products that solve specific customer problems, Jeff? >>Sure. Hey, great question. And everything always starts with our customers. They're our motivation, They're top of mind, everything we do. My leadership team and I spend a lot of time with our customers. We're listening, we're learning, we're really understanding their pain points, and we want to get their feedback in regards to our solutions, both turn and future offerings, really ensure that we're aligned to meeting their business objectives. I would say from these conversations, I'd say customers are telling us several things. First, it's all about data. So no surprise going back to your opening. And second, it's about the multi-cloud world. And I'd say the big thing coming from all of this is that both of those are driving a ton of complexity for our customers. And I'll unpack that just a bit, which is first the data. As we all know, data is growing at unprecedented rates with more than 90% of the world's data being produced in the last two years alone. >>And you can just think of that in its everywhere, right? And so as it is, the IT world shifts towards distributed compute to support that data growth and that data gravity to really extract more value from that data in real time environments become inherently more and more hybrid and more and more multi-cloud. Which leads me to the second key point that I've been hearing from our customers, which it's a multi-cloud world, not new news. Customers by default have multiple clouds running across multiple locations. That's OnPrem and off, it's running at the edge and it's serving a variety of different needs. Unfortunately, for most of our CU customers, multicloud actually added to their complexity. As we've discussed, it's been a lot more of multi-cloud by default versus multicloud by design. If you really think about our customers, I mean, I, I, I'm talking to 'EM all the time. >>You think about the data complexity, that's the growth and the gravity. You think about their infrastructure complexity shifting from central to decentralized it, you think about multi-cloud complexity. So you have these walled gardens, if you will. So you have multiple vendors and you have these multiple contracts that all creates operational complexity for their teams around their processes of their tools. And then you think about the security complexity that that drives with the, just the increased tax service and the list goes on. So what are we seeing for our customers? They, what they really want from, also what they're asking us for is simplicity, not complexity. The mediacy, not latency. They're asking for open and align versus I'd say siloed and closed. And they're looking for a lot more agility and not rigidity in what we do. So they really wanna simplify everything. They're looking for a simpler IT in a more agile it, and they want more control of their data, right? >>And so, and they want to extract more of the value to enrich their business or their customer engagements, which all sounds pretty obvious and we've probably all heard it a bunch, but it's really hard to achieve. And that's where I believe, and we believe as Dell, that we, it creates a big opportunity for us to really help our customers as that great simplifier of it. We're already doing this today. Just a couple quick examples. First is Salesforce. We've supported recently, we've supported their global expansion with a multi-cloud solution to help them drive their business growth. Our solution delivered a reliable and consistent IT experience will go back to that complexity. And it was across a very distributed environment, including more than 60 data centers, 230 countries in hundreds of thousands of customers. It really provided Salesforce with the flexibility of placing workloads and data in an environment based on the right service level. >>Objective things like cost complexity or even security compliance considerations. The second customer A is a big new knowing little Patriot fan. And Dan, Dave, I know you are as well. Oh yeah, this one's near, near and data to my heart, it's the craft group. We just created a platform to span all their businesses that created more, I'd say data driven, immersive, secure experience, which is allowing them to capture data at the edge and use it for real time insights for things like cyber resiliency, but also like safety of the facilities. And as being a PA patron fan like I am, did they truly are meeting us where we are in our seats on their mobile devices and also in the parking lot. So just keep that in mind next time you're there. The bottom line, everything we're doing is really to make it simpler for our customers and to help them get the most of their data. I'd say we're gonna do this, is it through a multi-cloud by design approach, which we've talked a lot about with you and and others at Dell Tech world earlier this >>Year, right? And we had Salesforce on, actually at Dell Tech Group. The craft group is interesting because, you know, when you get to the stadium, you know, everybody's trying to get, get, get out to the internet and, and, but then the experience is so much better if you can actually, you know, deal with that edge. So I wanna talk about complexity though. You got data, you got, you know, the, the edge, you got multiple clouds, you got a different operating model across security model, different. So a lot of times in this industry we solve complexity with more complexity and it's like a bandaid. So I wanna, I wanna talk to, to how you're innovating around simplicity in ISG to address this complexity and what this means for Dell's long term strategy. >>Sure, I'd love to. So first I, I'd like to state the obvious, which are our investments in our innovations really focused on advancing, you know, our, our our customers needs, right? So we are really, our investments are gonna be targeted. We, we believe customers can have the most value. And some of that's gonna be around how we create strategic partnerships as well. Connecting to what we just spoke about. Much of the complexity of customers have or experiencing is the orchestration and management of all the data in all these different places. And customers, you know, they must be able to quickly deploy and operate across cloud environments. They need to increase their developer productivity, really enabling those developers that do what they do best, which is creating more value for their customers than for their businesses. Our innovation efforts are really focused on addressing this by delivering an open and modern IT architecture that allows customers to run and manage any workload in any cloud anywhere. >>Data lives we're focused on, also focused on consumption based solutions, which allow for a greater degree of simplicity and flexibility, which they're really asking for as well. The foundation for this is our software defined common storage layer. That common storage layer, You can think about this, Dave, as our ias if you will. It underpins our data access in mobility across all data types of locations. So you can think private, public, telecom, colo, edge, and it's delivered in a secure, holistic, and consistent cloud experience through Apex. We are making a ton of progress to let you, just to be, just to be clear, we made headway in things like Project Alpine, which you're very well aware of. This is our storage as a service. We announced us back in in January, which brings our unique software IP from our flagship storage platform to all the major public clouds. >>Really delivering the best of both worlds, allowing our customers to take advantage of Dell's enterprise class data services and storage software, such as performance at scale, resiliency, efficiency and security. But in addition to that, we're leveraging the breadth of the public cloud services, right? They're on demand scaling capabilities and access to analytical services. So in addition, we're really, we're, we're on our way to win at the edge as well with Project Frontier, which reduces complexity at the edge by creating an open and secure software platform to help our customers simplify their edge operations, optimize their edge environments and investments, secure that edge environment as well. I believe you're gonna be discussing Project Frontier here with Sam Broco in the very near future. So I won't give up more, too many more details there. And lastly, we're also scaling Apex, which, you know, well shifting from our vision, really shifting from vision to reality and introducing several new Apex service offerings, which are coming to market over the next month or so. And the intent is really supporting our customers on there as a service transitions by modernize the con consumption experience and providing that flexible as a service model. Ultimately, we're trying to help our customers achieve that multi-cloud by design to really simplify it in a, unlock the power of their data. >>So some good examples there. I I like to talk about the super Cloud as you, you know, you're building on top of the, you know, hyperscale infrastructure and you got Apex is your cloud, the common storage layer, you call it your ISAs. And that's, that's a ingredient in what we call the super cloud out to the edge. You have to have a common platform there and one of the hallmarks of a cloud company. And as you become a cloud company, everybody's a cloud company ecosystem becomes really, really important in terms of product development and, and innovation. Matt Baker always loves to stress it's not a zero sum game. And, and I think Super Cloud recognizes that, that there's value to be built on top of other clouds and, and, and of course on top of your infrastructure so that your ecosystem can add value. So what role does the ecosystem play there? >>For me, it's, it's pretty clear. It's, it's, it's critical. I can't say that enough above the having an open ecosystem. Think about everything we just discussed, and I agree with your super cloud analogy. I agree with what Matt Baker had said to you, I would assert no one company can actually address all the pain points and all the issues and challenges that customers are having on their own, not one. I think customers really want and deserve an open technology ecosystem, one that works together. So not these close stacks that discourage this interoperability or stifles innovation and productivity of our, of each of our teams. We Dell, I guess, have a long history of supporting open ecosystems that really put customers first. And to be clear, we're gonna be at the center of the multi-cloud ecosystem and we're working with partners today to make that a reality. >>I mean, just think of what we're doing with VMware. We continue to build on our first investment alliances with them in August at their VMware explorer, which I know you were at. We announced several joint engineering initiatives to really help customers more easily manage and gain value from their data in their infrastructure. For multi-cloud specifically, we strength our relationship with VMware and know with Tansu as part of that. In addition, just a few weeks ago we announced our partnership with Red Hat to simplify our multicloud deployments for managing containerized workloads. I'd say, and using your analogy, I could think of that as our multicloud platform. So that's kind of our PAs layer, if you will. And as you're aware, we have a very longstanding and strategic partnership with Microsoft and I'd say stay tuned. There's a lot more to come with them and also others in this multi-cloud space. >>Shifting a bit to some of the growth engines that my team's responsible for the edge, right? As you think about data being everywhere, we've established partnerships for the Edge as well with folks like PTC and Litmus for the manufacturing edge, but also folks like Deep North for the retail edge analytics in data management, using your Supercloud analogy data, the sa right? This is our SAS layer. We've announced that we're collaborating, partnering with folks like Snowflake and, and there's other data management companies as well to really simplify data access and accelerate those data insights. And then given customers choice of where they'd like to have their IT and their infrastructure, we've we're expanding our colo partnerships as well with folks like Equinox and, and they're allowing us to broaden our availability of Apex, providing customers the flexibility to take advantage of those as a service offerings wherever it's delivered and where they can get the most value. So those are just some you can hear from me. I think it's critical not only for, for us, I think it's critical for our customers. I think it's been critical, critical for the entire, you know, industry as a whole to really have that open technology ecosystem as we work with our customers on our multi-cloud solutions really to meet their needs. We'll continue to collaborate with whoever customers choose and you know, and who they want us to do business with. So I'd say a lot more coming in that space. >>So it's been an interesting three years for you, just, just over three years now since you've been made the president of the IS isg. And so you had to dig in and it was obviously strange time around the world, but, but you really had to look at, okay, how do we modernize the platform? How do we make it, you know, cloud first? You've mentioned the Edge, we're expanding. So what are the big takeaways? What do you want customers and our audience to understand? Just some closing thoughts and if you could summarize. >>Sure. So I'd say first, you know, we discuss, we're working in a very fast paced, ever changing market with massive amounts of data that needs to be managed. It's very complex and our customers need help with that complexity. I believe that Dell Technologies is uniquely positioned to help as their multi-cloud champion. No one else can solve the breadth and depth of the challenges like we can. And we're gonna help our customers move forward when they basically moving from a multi-cloud by default, as we've discussed before, to multicloud by design. And I'm really excited for the opportunity to work with our customers to help them expand that ecosystem as they truly realize the future of it and, and what they're trying to accomplish. >>Jeff, thanks so much. Really appreciate your time. Always a pleasure. Go pats and we'll see you on the blog. >>Thanks Dave. >>All right, you're watching Exclusive Inside Insights from Dell Technology Summit on the cube, your leader in enterprise and emerging tech coverage.

Published Date : Oct 13 2022

SUMMARY :

how the ecosystem fits in to that mosaic to close the gaps and accelerate And thanks for having me back on the cube. But what does that all mean to you when you have to translate And I'd say the big thing coming from all of this is that both of those are driving And you can just think of that in its everywhere, right? from central to decentralized it, you think about multi-cloud complexity. And so, and they want to extract more of the value to enrich their business or their customer engagements, And Dan, Dave, I know you are as well. So a lot of times in this industry we solve complexity with more complexity So first I, I'd like to state the obvious, which are our investments in So you can think private, public, So in addition, we're really, we're, we're on our way to win at the edge as well with And as you become a cloud company, I can't say that enough above the having We continue to build on our first investment alliances with I think it's been critical, critical for the entire, you around the world, but, but you really had to look at, okay, how do we modernize the platform? And I'm really excited for the opportunity to work with our customers to help them expand that ecosystem as Go pats and we'll see you All right, you're watching Exclusive Inside Insights from Dell Technology Summit on the cube,

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Sameer Bohra, Deloitte & Cheryln Chin, UiPath | UiPath Forward 5


 

>> Presenter: theCUBE presents UiPath FORWARD5 brought to you by UiPath. >> Back to theCUBE's coverage of UiPath FORWARD5, 2022. This is theCUBE's 4th UiPath FORWARD. They're mining automation gold here at the conference and in the customer base and we're creating Cube Gold, Dave Vellante and Dave Nicholson. Cheryln Chin is here. She's the vice president of Global Alliances at UIPATH. Sameer Bohra, who's the director of Information Technology at Deloitte. Good to see you guys. >> Great. >> Thank you. >> Now normally we would be talking about, how Deloitte's out, doing its thing with its customers, but this is actually a case study on Deloitte's use of automation and UiPath, so that's cool. You not only partner with the GSIs you actually sell to them as well. Okay. What's that all about? What's your relationship like? Why don't you start there? >> Absolutely. So we're thrilled to be here. Thanks for having us. And really appreciate Sameer being here with us. Deloitte was an early adopter of UiPath not just as a partner, driving innovations and investing in getting skilled and building the capability. They were the first to become the US and certified partner network investing in thousands and thousands of skilling up their consultants and resources to help us address our customer needs together. But it's not just about being a great partner it's being a customer with what they've done and built their own business around UiPath and the automations. We've got an amazing story to tell you about today that we'd love to share. >> All right, Sameer, let's hear it. What's the story? What was the catalyst to bring in automation, UiPath? Where are you applying it? Where'd you start? >> Fantastic, well first of all, thanks for having me here. >> You're welcome. >> I'll start this journey with the predictions that we were making at some point. So, Deloitte, as a company, we are in the business of predicting the technology trends. We have been tracking automation as a trend for quite some time, and we have been following how this industries going to come along. And we then started placing our bets not just on the technology, but on the vendor as well in this case. Right around 2017, 18 is when we started kind of implementing automation with UiPath for our internal purposes. And as it happens, different constituents in our member firms started doing it at the same time without kind of consulting with each other. But the surprising thing is that we all ended up with the same results. We all ended up with UiPath. We all ended up using the same technology set and it was good that we all made the same choice because we would then all get along with it together. So we started our journey kind of disintegrated in a way and then we came along quickly all together. We then have COEs in each of our member firms, or at least the big member firms. And around January last year is when we signed an enterprise license agreement with UiPath that really brought some of our mature COEs together. And now we are kind of utilizing the product quite well. We are exploring the benefits of that ELA brings to us. So that has been our journey so far. Just in terms of some numbers, we are more than 400 millionaires saved for our member firm. We have hundreds of processes that we have automated. I'm kind of losing count of that already. And we have a good 70, 80 member team members across our three mature COEs that are constantly automating day in and day out. So there's a lot in terms of the history and there's a lot that we are looking forward to. >> Can you paint a picture of sort of where you're applying these automations in your business and maybe double click on that a little bit? >> Absolutely. So when we started our journey, there were some candidates right off the bat there were some of our enabling areas where we were looking at for instance, finance our talent which we also called as HR. Those were some of our preliminary areas that we started doing automations for. But another surprising thing is that our first automation use cases were actually contingent solutions that we built to help some of the other big deployments that were happening in the firm. And in absence of any good solution, we said, "Let's bring in RP and let's bridge the gap." And that basically opened the door for us to use automation at a bigger scale. So it's enabling area, talent, finance, business operations. Those are the prominent areas, marketing, chief culture, those are the areas that we are applying it. And then our services on the other hand are using automation as well because we need our services people to be armed with the valuable time to be able to invest on our clients rather than, being stuck in repetitive mundane tasks. So we are pretty much applying it all over the board now. >> So as director of IT at Deloitte, I'm curious about how this process works for you. You've heard the term drinking one's own champagne. >> Yeah. >> When you are looking... >> 'or jog fooding, but okay. >> I was trying to be polite, right? One throat to choke one bat to pat, back to pat. Are you immediately and at all times under a microscope when you're deploying something internally because someone else in Deloitte is thinking, "Okay, let's see how this works for us. Because if it works well, if we gain expertise, we can turn this into a line of business to help our clients." Is that something that starts day one? Or do people come to you six months into a project and say, "Hey, I hear you have something going on. That's cool." What's that look like? >> Very interesting question. The way I would like to describe it is we have a symbiotic relationship between our internal COE and our client facing teams that are out in the market selling automation along with UiPath. And the way that symbiotic relationship work for us is when we are doing anything interesting in terms of an automation use case, and we have many that I can talk about, we do have this constant connect with our client facing folks where we tell them about the use case. We tell them about the problem that we are solving and the way in which we are solving that problem. And in many cases, it generates interest. And then we get into conversations where we see, okay is it an asset that we can build out of it? Or is it simply a client use case that we could burn and implement and apply somewhere? So that's one side of the symbolic relationship. The other side is what our client service folks are seeing in the market. So when they see it, they come to us and they tell us, "Look, we see such and such client doing this and we did it for them. We should think about doing this in Deloitte and for ourselves." And then we say, "Fantastic, let's do it." So it's both ways. >> Dave: Both ways. And the fact that it is both ways. There is not that sense of pressure or you know that I'm under a microscope. It's all one big family. >> How do you measure success? >> It's a pretty interesting question again, success is subjective, right? When it comes to automation the typical metrics that people use to define and describe success is how many hours you have saved or how many hours, at least the way we use it how many hours you have reinvested, right? So we started with that as our measure and for some time that was really our measure of success. But lately we are seeing a change in that we are now shifting more over to other matrix like cost avoidance. So for instance, your firm is growing at a certain pace. Do all your enabling areas need to grow at that pace? Maybe not. Maybe we can avoid that cost and maybe we bring in more automation to support that. So cost avoidance is kind of emerging as a bigger matrix for us now, especially given that all low hanging automation fruits have been plucked. That's a big one we are looking at. I think the other matrix which is a bit difficult to measure directly is the employee satisfaction. There's somewhere I read that if you want happy clients you need to have happy employees first, right? And one way of making your employees happy is to give them the task that they really value that they really like to do. Now, again, being a professional services firm are ours are people's, our is our currency, right? So we want to give them as much of their valuable time back so they can invest it in their client facing activities as opposed to, you know doing mundane and ones. So those are some of the matrix and measures we are looking at. >> So I'd like to dig into that a little bit. If I could Sameer. So, aren't hours saved sort of related to cost avoidance? Is that an input to the cost avoidance calculation, if you will? >> So yeah, so yes and no. And the reason I say that is because yes, if you do the math, yes, it makes sense, >> 'not that it's direct. I understand it's not a direct relationship but it's somewhere related. Is it not? >> It is related in the sense that our saved is an immediate measure of automation, right? So if me as a practitioner, if I can hand over a task to the bar, which can take off five hours out of my week, that's an hour saved right away. But cost avoidance is more like, "Hey, I have these 10 engagements that are coming up. Do I need to amp up to meet boost end engagement or I simply amp up my automation, right?" So that's more around the cost avoidance piece. >> Okay. So there's an algorithm there. >> Yeah. >> Which makes sense. Do you find, so in other words, when you save hours at some point it's going to translate it to headcount avoidance. Okay, are you finding that when you run a project if you can automate that project, that the proportion of savings is greater on that automation of the project than it is for those sort of hours saved? I'm just sort of curious as to what the balance looks like. Is it like overwhelmingly speeding up the project? Is the real benefit there? I'm just kind of curious. >> There's absolutely a benefit there. With automation, you can obviously speed up your projects, you can do more with the staff and the team that you have. So that's definitely something that helps us a lot both internally and I believe on the client facing side as well. >> Okay. And just put my CFO hat on. Let's, so are those internal resources or are there sort of out of pocket expenses? In other words, it's the hard dollars that I don't spend or is it resources that I can deploy on another project or both? Or both. >> For the most part it's the resources right? >> So it's okay. >> Yeah, it's the resources that you can now have them do more value work with more clients as opposed to have them do many task at one place. >> Okay, I'm going to just keep going. So that's a productivity measure in my mind anyway, so I just like to keep peeling the onion on the metrics. So I would at some point, so the two things the cost avoidance and the employee satisfaction I would ultimately as the CFO want to see that show up in terms of productivity increases and decreases in turnover. And you probably don't have enough experience yet to measure that. But ultimately, isn't that where you want to go? >> I think that's essentially where it's going and I think that's the way it'll probably go for pretty much everyone who is in this journey of automation at your CFO will eventually want to look at, okay what after this investment, where is it leading us? So that's definitely the direction we are also heading. >> Yeah and so productivity revenue per employee, is that a good starting point? Maybe you get more sophisticated than that, but... >> Yeah, that's probably a good starting point. >> UiPath revenue employees about 250,000, which is pretty average for software companies. Now, maybe it's because they're investing more, but at some point I'd like to see that tick to 350,000 anyway. >> Yeah. >> I Digress. >> And we are on that journey where we are essentially looking to arm everyone with a bot right? There's a philosophy and UiPath around a bot for everyone. We are pretty close to getting to that stage where everybody should be able to leverage the technology. We shouldn't be limited to a certain business unit or certain pockets within a business unit. >> I want a bot. I do, I want a bot, I'm getting a bot. >> I wish I have a bot. >> I would, yeah, I want to a bot and I want to give that bot a very clever name. That's like you're thinking of naming bots. So are your activities evaluated in completely independently as sort of your own P and L or do you get credit for some of that symbiotic relationship that's developed? Because I can imagine a situation where you deploy something intelligent automation and you get a yield that translates into a practice for your firm that brings in a bunch of revenue with a bunch of satisfied customers. Do you get credit for that? Or is it like, no, no, no, no. I wouldn't >> I would love to get credit for that. But again, it's all in the family. It's all one big family. At this time we are simply focused on bringing the right use cases forward for our client facing folks and the other way around. So we haven't got into that stage as left. >> But you need to deliver standalone value. You're evaluated that way. >> And this COE. That's what we are evaluated upon. The matrix that I talked about earlier around cost avoidance, number of our saved employee satisfaction. Those are some of area that we are being rated upon. And that's across all our COEs. >> Oh, surely congratulations on landing Deloitte as a customer and of course a partner. And I'm sure there's big things in the future. We'll give you the last word, bring it home. >> You know, the takeaway here is we are leveraging partners like this who are going way beyond just automating processes for the sake of process and our save the using this to build their business make their consultants more productive and really driving profitability for the business. So really the automation flywheel going beyond that's really trying to fuel digital transformation by taking this, they make it go faster, more profitable, more agile, and they become an amazing customer and an amazing good market partner. >> Yeah, you guys take this pretty seriously behind us there's this, I don't know what you call it but this clouds floating above it. If you walk through there, there's some really inspiring commentary. And so I encourage you to do that if you're here at the show. All right, thanks guys, appreciate it. >> Thank you. >> Thank you. >> You're welcome. All keep it right there Dave Vellante and Dave Nicholson will be back at FORWARD5 UiPath customer event from Las Vegas. We're live right back. (soft music)

Published Date : Sep 30 2022

SUMMARY :

brought to you by UiPath. and in the customer base Now normally we would be talking about, and building the capability. What's the story? Fantastic, well first of is that we all ended up And that basically opened the door for us So as director of IT at Deloitte, Or do people come to you is it an asset that we And the fact that it is both ways. in that we are now shifting more So I'd like to dig And the reason I say that is because yes, 'not that it's direct. It is related in the So there's an algorithm there. that the proportion of savings and the team that you have. dollars that I don't spend resources that you can now that where you want to go? So that's definitely the is that a good starting point? Yeah, that's probably that tick to 350,000 anyway. And we are on that journey I want a bot. and you get a yield that translates and the other way around. But you need to Those are some of area that We'll give you the last and our save the using this And so I encourage you to do that Vellante and Dave Nicholson

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Stephan Goldberg, Claroty | CrowdStrike Fal.Con 2022


 

(intro music) >> Hi everybody. Dave Vellante, back with Day Two coverage, we're live at the ARIA Hotel in Las Vegas for fal.con '22. Several thousand people here today. The keynote was, it was a little light. I think people were out late last night, but the keynote was outstanding and it's still going on. We had to break early because we have to strike early today, but we're really excited to have Stephan Goldberg here, Vice President of Technology Alliances at Claroty. And we're going to talk about an extremely important topic, which is the internet of things, the edge, we talk about it a lot. We haven't covered securing the edge here at theCUBE this week. And so Stephan really excited to have you on. >> Thank you for having me. >> You're very welcome. Tell us more about Claroty, C-L-A-R-O-T-Y, a very interesting spelling, but what's it all about? >> Claroty is cybersecurity company that specializes in cyber physical systems, also known as operational technology systems and the extended internet of things. The difference between the traditional IoT and what what everyone calls an IoT in the cyber physical system is that an IoT device has anything connected on the network that traditionally cannot carry an agent, a security camera, a card reader. A cyber physical system is a system that has influence and operates in the physical world but is controlled from the cyberspace. An example would be a controller, a turbine, a robotic arm, or an MRI machine. >> Yeah, so those are really high-end systems, run, are looked after by engineers, not necessarily consumers. So what's what's happening in that world? I mean, we've talked a lot on theCUBE about the schism between OT and IT, they haven't really talked a lot, but in the last several years, they've started to talk more. You look at the ecosystem of IoT providers. I mean, it's companies like Hitachi and PTC and Siemens. I mean, it's the different names than we're used to in IT. What are the big trends that you're seeing the macro? >> So, first of all, traditionally, most manufacturers and environments that were heavy on operations, operational technology, they had the networks air-gapped, completely separated. You had your IT network for business administration, you had the OT network to actually build stuff. Today with emerging technologies and even modern switching architecture everything is being converged. You have the same physical infrastructure in terms of networking, that carries both networks. Sometimes a human error, sometimes a business logic that needs to interconnect these networks to transmit data from the OT side of the house, to the IT side of the house, exposes the OT environment to cyber threats. >> Was that air-gap by design or was it just that there wasn't connectivity? >> It was air-gap by design, due to security and operational reasons, and also ownership in these organizations. The IT-managed space was completely separate from the OT-managed space. So whoever built a network for the controllers to build a car, for example, was an automation engineer and the vendors, that have built these networks, were automation vendors, unlike the traditional Ciscos of the world, that we're specializing in IT. Today we're seeing the IT vendors on the OT side, and the OT vendors, they're worried about the IT side. >> But I mean, tradition, I mean, engineers are control freaks. No offense, but, I'm glad they are, I'm thankful for that. So there must have been some initial reticence to them connecting up these air-gap systems. They went wanted to make sure that they were secure, that they did it right, and presumably that's where you guys come in. What are the exposures and risks of these, of this critical infrastructure that we should be aware of? >> So you're completely right. And from an operational perspective let let's call it change control is very rigorous. So they did not want to go on the internet and just, we're seeing it with adoption of cloud technologies, for example. Cloud as in industry four ago, five ago, cloud as in cyber security. We all heard Amol's keynote from this morning talking about critical infrastructures and we'll touch upon our partnership in a second, but CrowdStrike, CrowdStrike being considered and deployed within these environments is a new thing. It's a new thing because the OT operation managers and the chief information security officers, they understand that air-gap is no longer a valid strategy. From a business perspective, these networks are already connected. We're seeing the trends of cyber attacks, IT cyber attacks, like not Patreon, I'm not talking about the Stoxnet, the targeted OT. I'm talking about WannaCry, EternalBlue, IT vulnerabilities that did not target OT, but due to the outdated and the specification of OT posture on the networks, they hit healthcare, they hit OT much harder than they did IT. >> Was Log4J, did that sleep into OT, or any IT that. >> So, absolutely. >> So Log4J right, which was so pervasive, like so many of these malwares. >> All these vulnerabilities that, it's a windows vulnerability, it has nothing to do with OT. But then when you stop and you say, hold on, my human machine interface workstation, although it has some proprietary software by Rockwell or Siemens running on it, what is the underlying operating system? Oh, hold on, it's Windows. We haven't updated that for like eight years. We were focused on updating the software but not the underlying operating system. The vulnerabilities exist to a greater extent on the OT side of the house because of the same characteristic of operational technology environments. >> So the brute force air-gap approach was no longer viable because the business imperative came in and said, no, we have to connect these systems to digitally transform, or advance our business, there's opportunities to monetize, whatever it was. The business laid that out as an imperative. So now OT engineers have to rethink how they secure it. So what are the steps that they're taking and how does Claroty help? Is there a sort of a playbook, a sequential playbook? >> Absolutely, so before we discussed the maturity curve of adopting an CPS security, or OT security technology, let's touch upon the characteristic of the space and what it led vendors like Claroty to build. So you have the rigorous chain control. You have the security in mind, operations, lowered the risk state of mind. That led vendors, likes of Claroty, to build a solution. And I'm talking about seven, eight years ago, to be passive, mostly passive or passive only to inspect network and to analyze network and focus on detection rather than taking action like response or preventative maintenance. >> Um-hmm. >> It made vendors to build on-prem solutions because of the cloud-averse state of mind of this industry. And because OT is very specific, it led vendors to focus only on OT devices, overlooking what we discussed as IoT, Unfortunately, besides HMI and PLC, the controller in the plant, you also have the security camera. So when you install an OT security solution I'm talking about the traditional ones, they traditionally overlook the security camera or anything that is not considered traditional OT. These three observations, although they were necessary in the beginning, you understand the shortcomings of it today. >> Um-hmm. >> So cloud-averse led to on-prem which leads to war security. It's like comparing CrowdStrike and one of its traditional competitors in the antivirus space. What CrowdStrike innovated is the SaaS first, cloud-native solution that is continuously being updated and provide the best in cloud security, right? And that is very much like what Claroty's building. We decided to go SaaS first and cloud-native solution. >> So, because of cloud-aversion, the industry shows somewhat outdated deployment models, on-prem, which limited scale and created greater diversity, more stovepipes, all the problems that we always talk about. Okay, and so is the answer to that, just becoming more cloud, having more of an affinity to cloud? That was a starting point, right. >> This is exactly it. Air-gap is perceived as secured, but you don't get updates and you don't really know what's going on in your network. If you have a Claroty or a crosswork installer, you have much higher probability detecting fast and responding fast. If you don't have it, you are just blind. You will be bridged, that's the. >> I was going to say, plus, air-gap, it's true, but people can get through air-gaps, too. I mean, it's harder, but Stoxnet. Yeah, look at Stoxnet right, oh, it's mopping the floor, boom, or however it happened, but so yeah. >> Correct. >> So, but the point being, you know, assume that breach, even though I know CrowdStrike thinks that the unstoppable breach is a myth, but you know, you talk to people like Kevin Mandia, it's like, we assume you're going to get breached, right? Let's make that assumption. Yeah, okay, and so that means you've got to have visibility into the network. So what are those steps that you would, what's that maturity model that you referenced before? >> So on top of these underlying principles, which is cloud-native, comprehensive, not OT only, but XIoT, and then bring that the verticalization and OT specificity. On top of that, you're exactly right. There is a maturity curve. You cannot boil the ocean, deploy protections, and change the environment within one day. It starts with discovering everything that is connected to your network. Everything from the traditional workstations to the cameras, and of course ending up with the cyber physical systems on the network. That discovery cannot be only a high level profile, it needs to be in depth to the level you need to know application versions of these devices. If you cannot tell the application version you cannot correlate it to a vulnerability, right? Just knowing that's an HMI or that's a PLC by Siemens is insufficient. You need to know the app version, then you can correlate to vulnerability, then you can correlate to risk. This is the next step, risk assessment. You need to put up a score basically, on each one of these devices. A vulnerability score, risk score, in order to prioritize action. >> Um-hmm. >> These two steps are discovery and thinking about the environment. The next two steps are taking action. After we have the prioritized devices discovered on your network, our approach is that you need to ladle in and deploy protections from a preventative perspective. Claroty delivers recommended policies in the form of access control lists or rules. >> Right. >> That can leverage existing infrastructure without touching a device without patching it, just to protect it. The next step would be detection and response. Once you have these policies deployed you also can leverage them to spot policy deviations. >> And that's where CrowdStrike comes in. So talk about how you guys partner with CrowdStrike, what that integration looks like and what the differentiation is. >> So actually the integration with CrowdStrike crosses the the entire customer journey. It starts with visibility. CrowdStrike and us exchange data on the asset level. With the announcement during FalCon, with Falcon Discover for IoT, we are really, really proud working on that with CrowdStrike. Traditionally CrowdStrike discovered and provided data about the IT assets. And we did the same thing with CPS and OT. Today with Falcon Discover for IoT, and us expanding to the XIoT space, both of us look at all devices but we can discover different things. When you merge these data sets you have an unparalleled visibility into any environment, and specifically OT. The integrations continue, and maybe the second spotlight I'll put, but without diminishing the other ones, is detection and response. It's the XDR Alliance. Claroty is very proud to be one of the first partners, XDR Alliance partners, for CrowdStrike, fitting in to the XDR, to CrowdStrike's XDR, the data that is needed to mitigate and respond and get more context about breaches in these OT environments, but also take action. Also trigger action, via Claroty and leverage Claroty's network-centric capabilities to respond. >> We hear a lot. We heard a lot in today's keynote note about the data, the importance of data, of the graph database. How unique is this Stephan, in the industry, in your view? >> The uniqueness of what exactly? >> Of this joint solution, if you will, this capability. >> I told my counterparts from CrowdStrike yesterday, the go-to market ones and the product management ones. If we are successful with Falcon Discover for IoT, and that product matures, as we plan for it to mature, it will change the industry, the OT security industry, for all of us. Not only for Claroty, for all players in this space. And this is why it's so important for us to stay coordinated and support this amazing company to enter this space and provide better security to organizations that really support our lives. >> We got to leave it there, but this is such an important topic. We're seeing in the war in Ukraine, there's a cyber component in the future of war. >> Yes. >> Today. And what do they do? They go after critical infrastructure. So protecting that critical infrastructure is so important, especially for a country like the United States, which has so much critical infrastructure and a lot to lose. So Stephan, thanks so much. >> Thank you. >> For the work that you're doing. It was great to have you on theCUBE. >> Thank you. >> All right, keep it right there. Dave Vellante for theCUBE. We'll be right back from fal.con '22. We're live from the ARIA in Las Vegas. (techno music)

Published Date : Sep 21 2022

SUMMARY :

but the keynote was outstanding but what's it all about? and the extended internet of things. in the last several years, You have the same physical infrastructure and the OT vendors, they're What are the exposures and risks of these, and the chief information Was Log4J, did that sleep So Log4J right, which was so pervasive, because of the same characteristic So the brute force air-gap characteristic of the space in the beginning, you and provide the best in Okay, and so is the answer to that, and you don't really know oh, it's mopping the floor, So, but the point being, you know, and change the environment within one day. in the form of access just to protect it. and what the differentiation is. and provided data about the IT assets. in the industry, in your view? if you will, this capability. the OT security industry, for all of us. in the future of war. like the United States, For the work that you're doing. We're live from the ARIA in Las Vegas.

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*****NEEDS TO STAY UNLISTED FOR REVIEW***** Ricky Cooper & Joseph George | VMware Explore 2022


 

(light corporate music) >> Welcome back, everyone, to VMware Explore 22. I'm John Furrier, host of theCUBE with Dave Vellante. Our 12th year covering VMware's User Conference, formerly known as VMworld, now rebranded as VMware Explore. Two great cube alumnus coming down the cube. Ricky Cooper, SVP, Worldwide Partner Commercials VMware, great to see you. Thanks for coming on. >> Thank you. >> We just had a great chat- >> Good to see you again. >> With the Discovery and, of course, Joseph George, vice president of Compute Industry Alliances. Great to have you on. Great to see you. >> Great to see you, John. >> So guys this year is very curious in VMware. A lot goin' on, the name change, the event. Big, big move. Bold move. And then they changed the name of the event. Then Broadcom buys them. A lot of speculation, but at the end of the day, this conference kind of, people were wondering what would be the barometer of the event. We're reporting this morning on the keynote analysis. Very good mojo in the keynote. Very transparent about the Broadcom relationship. The expo floor last night was buzzing. >> Mhm. >> I mean, this is not a show that's lookin' like it's going to be, ya' know, going down. >> Yeah. >> This is clearly a wave. We're calling it Super Cloud. Multi-Cloud's their theme. Clearly the cloud's happenin'. We not to date ourselves, but 2013 we were discussing on theCUBE- >> We talked about that. Yeah. Yeah. >> Discover about DevOps infrastructure as code- >> Mhm. >> We're full realization now of that. >> Yep. >> This is where we're at. You guys had a great partnership with VMware and HPE. Talk about where you guys see this coming together because customers are refactoring. They are lookin' at Cloud Native. The whole Broadcom visibility to the VMware customer bases activated them. They're here and they're leaning in. >> Yeah. >> What's going on? >> Yeah. Absolutely. We're seeing a renewed interest now as customers are looking at their entire infrastructure, bottoms up, all the way up the stack, and the notion of a hybrid cloud, where you've got some visibility and control of your data and your infrastructure and your applications, customers want to live in that sort of a cloud environment and so we're seeing a renewed interest. A lot of conversations we're having with customers now, a lot of customers committing to that model where they have applications and workloads running at the Edge, in their data center, and in the public cloud in a lot of cases, but having that mobility, having that control, being able to have security in their own, you know, in their control. There's a lot that you can do there and, obviously, partnering with VMware. We've been partners for so long. >> 20 years about. Yeah. Yeah. >> Yeah. At least 20 years, back when they invented stuff, they were inventing way- >> Yeah. Yeah. Yeah. >> VMware's got a very technical culture, but Ricky, I got to say that, you know, we commented earlier when Raghu was on, the CEO, now CEO, I mean, legendary product. I sent the trajectory to VMware. Everyone knows that. VMware, I can't know whether to tell it was VMware or HP, HP before HPE, coined hybrid- >> Yeah. >> 'Cause you guys were both on. I can't recall, Dave, which company coined it first, but it was either one of you guys. Nobody else was there. >> It was the partnership. >> Yes. I- (cross talking) >> They had a big thing with Pat Gelsinger. Dave, remember when he said, you know, he got in my grill on theCUBE live? But now you see- >> But if you focus on that Multi-Cloud aspect, right? So you've got a situation where our customers are looking at Multi-Cloud and they're looking at it not just as a flash in the pan. This is here for five years, 10 years, 20 years. Okay. So what does that mean then to our partners and to our distributors? You're seeing a whole seed change. You're seeing partners now looking at this. So, look at the OEMs, you know, the ones that have historically been vSphere customers are now saying, they're coming in droves saying, okay, what is the next step? Well, how can I be a Multi-Cloud partner with you? >> Yep. Right. >> How can I look at other aspects that we're driving here together? So, you know, GreenLake is a great example. We keep going back to GreenLake and we are partaking in GreenLake at the moment. The real big thing for us is going to be, right, let's make sure that we've got the agreements in place that support this SaaS and subscription motion going forward and then the sky's the limit for us. >> You're pluggin' that right into GreenLake, right? >> Well, here's why. Here's why. So customers are loving the fact that they can go to a public cloud and they can get an SLA. They come to a, you know, an On-Premise. You've got the hardware, you've got the software, you've got the, you know, the guys on board to maintain this through its life cycle. >> Right. I mean, this is complicated stuff. >> Yeah. >> Now we've got a situation where you can say, hey, we can get an SLA On-Premise. >> Yeah. And I think what you're seeing is it's very analogous to having a financial advisor just manage your portfolio. You're taking care of just submitting money. That's really a lot of what the customers have done with the public cloud, but now, a lot of these customers are getting savvy and they have been working with VMware Technologies and HPE for so long. They've got expertise. They know how they want their workloads architected. Now, we've given them a model where they can leverage the Cloud platform to be able to do this, whether it's On-Premise, The Edge, or in the public cloud, leveraging HPE GreenLake and VMware. >> Is it predominantly or exclusively a managed service or do you find some customers saying, hey, we want to manage ourself? How, what are you seeing is the mix there? >> It is not predominantly managed services right now. We're actually, as we are growing, last time we talked to HPE Discover we talked about a whole bunch of new services that we've added to our catalog. It's growing by leaps and bounds. A lot of folks are definitely interested in the pay as you go, obviously, the financial model, but are now getting exposed to all the other management that can happen. There are managed services capabilities, but actually running it as a service with your systems On-Prem is a phenomenal idea for all these customers and they're opening their eyes to some new ways to service their customers better. >> And another phenomenon we're seeing there is where partners, such as HPA, using other partners for various areas of their services implementation as well. So that's another phenomenon, you know? You're seeing the resale motion now going into a lot more of the services motion. >> It's interesting too, you know, I mean, the digital modernization that's goin' on. The transformation, whatever you want to call it, is complicated. >> Yeah. >> That's clear. One of the things I liked about the keynote today was the concept of cloud chaos. >> Yeah. >> Because we've been saying, you know, quoting Andy Grove at Intel, "Let chaos rain and rain in the chaos." >> Mhm. >> And when you have inflection points, complexity, which is the chaos, needs to be solved and whoever solves it kicks the inflection point, that's up into the right. So- >> Prime idea right here. Yeah. >> So GreenLake is- >> Well, also look at the distribution model and how that's changed. A couple of points on a deal. Now they're saying, "I'll be your aggregator. I'll take the strain and I'll give you scale." You know? "I'll give you VMware Scale for all, you know, for all of the various different partners, et cetera." >> Yeah. So let's break this down because this is, I think, a key point. So complexity is good, but the old model in the Enterprise market was- >> Sure. >> You solve complexity with more complexity. >> Yeah. >> And everybody wins. Oh, yeah! We're locked in! That's not what the market wants. They want some self-service. They want, as a service, they want easy. Developer first security data ops, DevOps, is already in the cycle, so they're going to want simpler. >> Yeah. >> Easier. Faster. >> And this is kind of why I'll say, for the big announcement today here at VMware Explore, around the VMware vSphere Distributed Services Engine, Project Monterey- >> Yeah. >> That we've talked about for so long, HPE and VMware and AMD, with the Pensando DPU, actually work together to engineer a solution for exactly that. The capabilities are fairly straightforward in terms of the technologies, but actually doing the work to do integration, joint engineering, make sure that this is simple and easy and able to be running HPE GreenLake, that's- >> That's invested in Pensando, right? >> We are. >> We're all investors. Yeah. >> What's the benefit of that? What's, that's a great point you made. What's the value to the customer, bottom line? That deep co-engineering, co-partnering, what does it deliver that others don't do? >> Yeah. Well, I think one example would be, you know, a lot of vendors can say we support it. >> Yep. >> That's great. That's actually a really good move, supporting it. It can be resold. That's another great move. I'm not mechanically inclined to where I would go build my own car. I'll go to a dealership and actually buy one that I can press the button and I can start it and I can do what I need to do with my car and that's really what this does is the engineering work that's gone on between our two companies and AMD Pensando, as well as the business work to make that simple and easy, that transaction to work, and then to be able to make it available as a service, is really what made, it's, that's why it's such a winner winner with our- >> But it's also a lower cost out of the box. >> Yep. >> Right. >> So you get in whatever. Let's call it 20%. Okay? But there's, it's nuanced because you're also on a new technology curve- >> Right. >> And you're able to absorb modern apps, like, you know, we use that term as a bromide, but when I say modern apps, I mean data-rich apps, you know, things that are more AI-driven not the conventional, not that people aren't doing, you know, SAP and CRM, they are, but there's a whole slew of new apps that are coming in that, you know, traditional architectures aren't well-suited to handle from a price performance standpoint. This changes that doesn't it? >> Well, you think also of, you know, going to the next stage, which is to go to market between the two organizations that before. At the moment, you know, HPE's running off doing various different things. We were running off to it again, it's that chaos that you're talking about. In cloud chaos, you got to go to market chaos. >> Yeah. >> But by simplifying four or five things, what are we going to do really well together? How do we embed those in GreenLake- >> Mhm. >> And be known in the marketplace for these solutions? Then you get a, you know, an organization that's really behind the go to market. You can help with sales activation the enablement, you know, and then we benefit from the scale of HPE. >> Yeah. >> What are those solutions I mean? Is it just, is it I.S.? Is it, you know, compute storage? >> Yeah. >> Is it, you know, specific, you know, SAP? Is it VDI? What are you seeing out there? >> So right now, for this specific technology, we're educating our customers on what that could be and, at its core, this solution allows customers to take services that normally and traditionally run on the compute system and run on a DPU now with Project Monterey, and this is now allowing customers to think about, okay, where are their use cases. So I'm, rather than going and, say, use it for this, we're allowing our customers to explore and say, okay, here's where it makes sense. Where do I have workloads that are using a lot of compute cycles on services at the compute level that could be somewhere else like networking as a great example, right? And allowing more of those compute cycles to be available. So where there are performance requirements for an application, where there is timely response that's needed for, you know, for results to be able to take action on, to be able to get insight from data really quick, those are places where we're starting to see those services moving onto something like a DPU and that's where this makes a whole lot more sense. >> Okay. So, to get this right, you got the hybrid cloud, right? >> [Ricky And Joseph] Yes. >> You got GreenLake and you got the distributed engine. What's that called the- >> For, it's HPE ProLiant- >> ProLiant with- >> The VMware- >> With vSphere. >> That's the compute- >> Distributed. >> Okay. So does the customer, how do you guys implement that with the customer? All three at the same time or they mix and match? What's that? How does that work? >> All three of those components. Yeah. So the beauty of the HP ProLiant with VMware vSphere-distributed services engine- >> Mhm. >> Also known as Project Monterey for those that are keeping notes at home- >> Mhm. >> It's, again, already pre-engineered. So we've already worked through all the mechanics of how you would have to do this. So it's not something you have to go figure out how you build, get deployment, you know, work through those details. That's already done. It is available through HPE GreenLake. So you can go and actually get it as a service in partnership with our customer, our friends here at VMware, and because, if you're familiar and comfortable with all the things that HP ProLiant has done from a security perspective, from a reliability perspective, trusted supply chain, all those sorts of things, you're getting all of that with this particular (indistinct). >> Sumit Dhawan had a great quote on theCUBE just an hour or so ago. He said you have to be early to be first. >> Yeah. (laughing) >> I love that quote. Okay. So you were- >> I fought the urge. >> You were first. You were probably a little early, but do you have a lead? I know you're going to say yes, okay. Let's just- >> Okay. >> Let's just assume that. >> Okay. Yeah. >> Relative to the competition, how do you know? How do you determine that? >> If we have a lead or not? >> Yeah. If you lead. If you're the best. >> We go to the source of the truth which is our customers. >> And what do they tell you? What do you look at and say, okay, now, I mean, when you have that honest conversation and say, okay, we are, we're first, we're early. We're keeping our lead. What are the things that you- >> I'll say it this way. I'll say it this way. We've been in a lot of businesses where there, where we do compete head-to-head in a lot of places. >> Mhm. >> And we know how that sales process normally works. We're seeing a different motion from our customers. When we talk about HPE GreenLake, there's not a lot of back and forth on, okay, well, let me go shop around. It is HP Green. Let's talk about how we actually build this solution. >> And I can tell you, from a VMware perspective, our customers are asking us for this the other way around. So that's a great sign is that, hey, we need to see this partnership come together in GreenLake. >> Yeah. >> It's the old adage that Amazon used to coin and Andy Jassy, you know, they do the undifferentiated heavy lifting. >> [Ricky And Joseph] Yeah. >> A lot of that's now Cloud operations. >> Mhm. >> Underneath it is infrastructure's code to the developer. >> That's right. >> That's at scale. >> That's right. >> And so you got a lot of heavy lifting being done with GreenLake- >> Right. >> Which is why there's no objections probably. >> Right. >> What's the choice? What are you going to shop? >> Yeah. >> There's nothing to shop around. >> Yeah, exactly. And then we've got, you know, that is really icing on the cake that we've, you know, that we've been building for quite some time and there is an understanding in the market that what we do with our infrastructure is hardened from a reliability and quality perspective. Like, times are tough right now. Supply chain issues, all that stuff. We've talked, all talked about it, but at HPE, we don't skimp on quality. We're going to spend the dollars and time on making sure we got reliability and security built in. It's really important to us. >> We had a great use case. The storage team, they were provisioning with containers. >> Yes. >> Storage is a service instantly we're seeing with you guys with VMware. Your customers' bringing in a lot of that into the mix as well. I got to ask 'cause every event we talk about AI and machine learning- >> Mhm. >> Automation and DevOps are now infiltrating in with the CICD pipeline. Security and data become a big conversation. >> [Ricky And Joseph] Agreed. >> Okay. So how do you guys look at that? Okay. You sold me on Green. Like, I've been a big fan from day one. Now, it's got maturity on it. I know it's going to get a lot more headroom to do. There's still a lot of work to do, but directionally it's pretty accurate, you know? It's going to be a success. There's still concern about security, the data layer. That's agnostic of environment, private cloud, hybrid, public, and Edge. So that's important and security- >> Great. >> Has got a huge service area. >> Yeah. >> These are on working progress. >> Yeah. Yeah. >> How do you guys view those? >> I think you've just hit the net on the head. I mean, I was in the press and journalist meetings yesterday and our answer was exactly the same. There is still so much work that can be done here and, you know, I don't think anybody is really emerging as a true leader. It's just a continuation of, you know, tryin' to get that right because it is what is the most important thing to our customers. >> Right. >> And the industry is really sort of catching up to that. >> And, you know, when you start talking about privacy and when you, it's not just about company information. It's about individuals' information. It's about, you know, information that, if exposed, actually could have real impact on people. >> Mhm. >> So it's more than just an I.T. problem. It is actually, and from HPE's perspective, security starts from when we're picking our suppliers for our components. Like, there are processes that we put into our entire trusted supply chain from the factory on the way up. I liken it to my golf swing. My golf swing. I slice right like you wouldn't believe. (John laughing) But when I go to the golf pros, they start me back at the mechanics, the foundational pieces. Here's where the problems are and start workin' on that. So my view is, our view is, if your infrastructure is not secure, you're goin' to have troubles with security as you go further up. >> Stay in the sandbox. >> Yeah. >> Yeah. So to speak, you know, they're driving range on the golf analogy there. I love that. Talk about supply chain security real quick because you mentioned supply chain on the hardware side. You're seeing a lot of open source and supply chain in software, trusted software. >> Yep. >> How does GreenLake look at that? How do you guys view that piece of it? That's an important part. >> Yeah. Security is one of the key pillars that we're actually driving as a company right now. As I said, it's important to our customers as they're making purchasing decisions and we're looking at it from the infrastructure all the way up to the actual service itself and that's the beauty of having something like HPE GreenLake. We don't have to pick, is the infrastructure or the middle where, or the top of stack application- >> It's (indistinct), right? >> It's all of it. >> Yeah. >> It's all of it. That matters. >> Quick question on the ecosystem posture. So- >> Sure. >> I remember when HP was, you know, one company and then the GSIs were a little weird with HP because of EDS, you know? You had data protector so we weren't really chatting up Veeam at the time, right? And as soon as the split happened, ecosystem exploded. Now you have a situation where you, Broadcom, is acquiring VMware. You guys, big Broadcom customer. Has your attitude changed or has it not because, oh, we meet with the customers already. Well, you've always said that, but have you have leaned in more? I mean, culturally, is HPE now saying, hmm, now we have some real opportunities to partner in new ways that we don't have to sleep with one eye open, maybe. (John laughing) >> So first of all, VMware and HPE, we've got a variety of different partners. We always have. >> Mhm. >> Well before any Broadcom announcement came along. >> Yeah, sure. >> We've been working with a variety of partners. >> And that hasn't changed. >> And that hasn't changed. And, if your question is, has our posture toward VMware changed at all, the answer's absolutely not. We believe in what VMware is doing. We believe in what our customers are doing with VMware and we're going to continue to work with VMware and partner with the (indistinct). >> And of course, you know, we had to spin out ourselves in November of last year, which I worked on, you know, the whole Dell thing. >> Yeah. We still had the same chairman. >> Yeah. There- (Dave chuckling) >> Yeah, but since then, I think what's really become very apparent and not, it's not just with HPE, but with many of our partners, many of the OEM partners, the opportunity in front of us is vast and we need to rely on each other to help us as, you know, solve the customer problems that are out there. So there's a willingness to overlook some things that, in the past, may have been, you know, barriers. >> But it's important to note also that it's not that we have not had history- >> Yeah. >> Right? Over, we've got over 200,000 customers join- >> Hundreds of millions of dollars of business- >> 100,000, over 10,000, or 100,000 channel partners that we all have in common. >> Yeah. Yeah. >> Yep. >> There's numerous- >> And independent of the whole Broadcom overhang there. >> Yeah. >> There's the ecosystem floor. >> Yeah. >> The expo floor. >> Right. >> I mean, it's vibrant. I mean, there's clearly a wave coming, Ricky. We talked about this briefly at HPE Discover. I want to get an update from your perspectives, both of you, if you don't mind weighing in on this. Clearly, the wave, we're calling it the Super Cloud, 'cause it's not just Multi-Cloud. It's completely different looking successes- >> Smart Cloud. >> It's not just vendors. It's also the customers turning into clouds themselves. You look at Goldman Sachs and- >> Yep. >> You know, I think every vertical will have its own power law of Cloud players in the future. We believe that to be true. We're still testing that assumption, but it's trending in when you got OPEX- >> [Ricky And Joseph] Right. >> Has to go to in-fund statement- >> Yeah. >> CapEx goes too. Thanks for the Cloud. All that's good, but there's a wave coming- >> Yeah. >> And we're trying to identify it. What do you guys see as this wave 'cause beyond Multi-Cloud and the obvious nature of that will end up happening as a state and what happens beyond that interoperability piece, that's a whole other story, and that's what everyone's fighting for, but everyone out in that ecosystem, it's a big wave coming. They've got their surfboards. They're ready to go. So what do you guys see? What is the next wave that everyone's jacked up about here? >> Well, I think that the Multi-Cloud is obviously at the epicenter. You know, if you look at the results that are coming in, a lot of our customers, this is what's leading the discussion and now we're in a position where, you know, we've brought many companies over the last few years. They're starting to come to fruition. They're starting to play a role in, you know, how we're moving forward. >> Yeah. >> Some of those are a bit more applicable to the commercial space. We're finding commercial customers that never bought from us before. Never. Hundreds and hundreds are coming through our partner networks every single quarter, you know? So brand new to VMware. The trick then is how do you nurture them? How do you encourage them? >> So new logos are comin' in. >> New logos are coming in all the time, all the time, from, you know, from across the ecosystem. It's not just the OEMs. It's all the way back- >> So the ecosystem's back of VMware. >> Unbelievably. So what are we doing to help that? There's two big things that we've announced in the recent weeks is that Partner Connect 2.0. When I talked to you about Multi-Cloud and what the (indistinct), you know, the customers are doing, you see that trend. Four, five different separate clouds that we've got here. The next piece is that they're changing their business models with the partners. Their services is becoming more and more apparent, et cetera, you know? And the use of other partners to do other services, deployment, or this stuff is becoming prevalent. Then you've got the distributors that I talked about with their, you know, their, then you route to market, then you route to business. So how do you encapsulate all of that and ensure your rewarding partners on all aspects of that? Whether it's deployment, whether it's test and depth, it's a points-based system we've put in place now- >> It's a big pie that's developing. The market's getting bigger. >> It's getting so much bigger. And then you help- >> I know you agree, obviously, with that. >> Yeah. Absolutely. In fact, I think for a long time we were asking the question of, is it going to be there or is it going to be here? Which was the wrong question. (indistinct cross talking) Now it's everything. >> Yeah. >> And what I think that, what we're seeing in the ecosystem, is that people are finding the spots that, where they're going to play. Am I going to be on the Edge? >> Yeah. >> Am I going to be on Analytics Play? Am I going to be, you know, Cloud Transition Play? There's a lot of players are now emerging and saying, we're- >> Yeah. >> We're, we now have a place, a part to play. And having that industry view not just of, you know, a commercial customer at that level, but the two of us are lookin' at Teleco, are looking at financial services, at healthcare, at manufacturing. How do these new ecosystem players fit into the- >> (indistinct) lifting. Everyone can see their position there. >> Right. >> We're now being asked for simplicity and talk to me about partner profitability. >> Yes. >> How do I know where to focus my efforts? Am I spread too thin? And, you know, that's, and my advice that the partner ecosystem out there is, hey, let's pick out spots together. Let's really go to, and then strategic solutions that we were talking about is a good example of that. >> Yeah. >> Sounds like composability to me, but not to go back- (laughing) Guys, thanks for comin' on. I think there's a big market there. I think the fog is lifted. People seeing their spot. There's value there. Value creation equals reward. >> Yeah. >> Simplicity. Ease of use. This is the new normal. Great job. Thanks for coming on and sharing. (cross talking) Okay. Back to live coverage after this short break with more day one coverage here from the blue set here in Moscone. (light corporate music)

Published Date : Sep 6 2022

SUMMARY :

coming down the cube. Great to have you on. A lot goin' on, the it's going to be, ya' know, going down. Clearly the cloud's happenin'. Yeah. Talk about where you guys There's a lot that you can Yeah. Yeah. Yeah. I got to say that, you know, but it was either one of you guys. (cross talking) Dave, remember when he said, you know, So, look at the OEMs, you know, So, you know, GreenLake They come to a, you know, an On-Premise. I mean, this is complicated stuff. where you can say, hey, Edge, or in the public cloud, as you go, obviously, the financial model, So that's another phenomenon, you know? It's interesting too, you know, I mean, One of the things I liked Because we've been saying, you know, And when you have Yeah. for all of the various but the old model in the with more complexity. is already in the cycle, so of the technologies, Yeah. What's, that's a great point you made. would be, you know, that I can press the cost out of the box. So you get in whatever. that are coming in that, you know, At the moment, you know, the enablement, you know, it, you know, compute storage? that's needed for, you know, So, to get this right, you You got GreenLake and you So does the customer, So the beauty of the HP ProLiant of how you would have to do this. He said you have to be early to be first. Yeah. So you were- early, but do you have a lead? If you're the best. We go to the source of the What do you look at and We've been in a lot of And we know how that And I can tell you, and Andy Jassy, you know, code to the developer. Which is why there's cake that we've, you know, provisioning with containers. a lot of that into the mix in with the CICD pipeline. I know it's going to get It's just a continuation of, you know, And the industry is really It's about, you know, I slice right like you wouldn't believe. So to speak, you know, How do you guys view that piece of it? is the infrastructure or the middle where, It's all of it. Quick question on the I remember when HP was, you know, So first of all, VMware and HPE, Well before any Broadcom a variety of partners. the answer's absolutely not. And of course, you know, on each other to help us as, you know, that we all have in common. And independent of the Clearly, the wave, we're It's also the customers We believe that to be true. Thanks for the Cloud. So what do you guys see? in a position where, you know, How do you encourage them? you know, from across the ecosystem. and what the (indistinct), you know, It's a big pie that's developing. And then you help- or is it going to be here? is that people are finding the spots that, view not just of, you know, Everyone can see their position there. simplicity and talk to me and my advice that the partner to me, but not to go back- This is the new normal.

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*****NEEDS TO STAY UNLISTED FOR REVIEW***** Ricky Cooper & Joseph George | VMware Explore 2022


 

(bright intro music) >> Welcome back everyone to VMware Explore '22. I'm John Furrier, host of the key with David Lante, our 12th year covering VMware's user conference, formerly known as VM-World now rebranded as VMware Explore. You got two great Cube alumni coming on the Cube. Ricky Cooper, SVP worldwide partner commercial VMware. Great to see you, thanks for coming on. >> Thank you. >> We just had a great chat-- >> Good to see you again. >> At HPE discover. And of course, Joseph George, Vice President of Compute Industry Alliances. Great to have you on. Great to see you. >> Great to see you, John. >> So guys, this year is very curious, VMware, a lot going on. The name change of the event. Big move, Bold move. And then they changed the name of the event. Then Broadcom buys them. A lot of speculation, but at the end of the day, this conference... Kind of people were wondering what would be the barometer of the event. We were reporting this morning on the keynote analysis. Very good mojo in the keynote. Very transparent about the Broadcom relationship. The expo floor last night was buzzing. I mean, this is not a show that's looking like it's going to be, you know, going down. This is clearly a wave. We're calling it super cloud, multi-cloud's their theme. Clearly the cloud's happening. Not to date ourselves, but 2013 we were discussing on the-- >> We talked about that, yeah. >> HPE Discover about DevOps infrastructure as code. We're full realization now of that. This is where we're at. You guys had a great partnership with VMware and HPE. Talk about where you guys see this coming together because the customers are refactoring, they are looking at cloud native, the whole Broadcom visibility to the VMware customer bases activated them. They're here and they're leaning in. What's going on? >> Yeah absolutely, we're seeing a renewed interest now as customers are looking at their entire infrastructure, bottoms up all the way up the stack and the notion of a hybrid cloud, where you've got some visibility and control of your data and your infrastructure and applications. Customers want to live in that sort of a cloud environment. And so we're seeing a renewed interest, a lot of conversations we're having with customers now, a lot of customers committing to that model, where they have applications and workloads running at the edge in their data center and in the public cloud in a lot of cases. But having that mobility, having that control, being able to have security in their own control. There's a lot that you can do there. And obviously partnering with VMware. We've been partners for so long. >> 20 years, at least. >> At least 20 years. Back when they invented stuff. They were inventing way-- >> VMware's got a very technical culture, but Ricky, I got to say that we commented earlier when Ragu was on the CEO now CEO, I mean legendary product guy, set the trajectory to VMware, everyone knows that. I can't know whether it was VMware or HP, HP before HPE coined Hybrid. Cause you guys were both on, I can't recall Dave, which company coined it first, but it was either one of you guys. Nobody else was there. >> It was the partnership. (men chuckle) >> Hybrid Cloud I had a big thing with Pat Gelsinger, Dave. Remember when he said he got in my grill on theCube, live, but now you see. >> You focus on that multi-cloud aspect. So you've got a situation where our customers are looking at multi-cloud and they're looking at it, not just as a flash in the pan. This is here for five years, 10 years, 20 years. Okay. So what does that mean then to our partners and to our distributors, you're seeing a whole seed change. You're seeing partners now looking at this. So look at the OEMs, the ones that have historically been vSphere customers and now saying they're coming in, drove saying, okay, what is the next step? Well, how can I be a multi-cloud partner with you? How can I look at other aspects that we're driving here together? So GreenLake is a great example. We keep going back to GreenLake and we are partaking in GreenLake at the moment. The real big thing for us is going to be right. Let's make sure that we've got the agreements in place that support this Sasson subscription motion going forward. And then the sky's the limit for us. >> You're plugging that right into. >> Well, here's why, here's why, so customers are loving the fact that they can go to a public cloud and they can get an SLA. They come to an on-premise, you've got the hardware, you've got the software, you've got the guys on board to maintain this through its life cycle. I mean, this is complicated stuff. Now we've got a situation where you can say, Hey, we can get an SLA on premise. >> And I think what you're seeing is it's very analogous to having a financial advisor, just manage your portfolio. You're taking care of just submitting money. That's really a lot of what a lot of the customers have done with the public cloud. But now a lot of these customers are getting savvy. They have been working with VMware technologies and HPE for so long. they've got expertise. They know how they want their workloads architected. Now we've given them a model where they can leverage the cloud platform to be able to do this, whether it's on premise, the edge or in the public cloud, leveraging HPE GreenLake and VMware. >> Is it predominantly or exclusively a managed service or do you find some customers saying, hey, we want to manage ourself. What are you seeing is the mix there? >> It is not predominantly managed services right now. We're actually, as we are growing last time we talked at HPE discover. We talked about a whole bunch of new services that we've added to our catalog. It's growing by leaps and bounds. A lot of folks are definitely interested in the pay as you go, obviously the financial model, but are now getting exposed to all the other management that can happen. There are managed services capabilities, but actually running it as a service with your systems on-prem is a phenomenal idea for all these customers. And they're opening their eyes to some new ways to service their customers better. >> And another phenomenon we're seeing there is where partners such as HPA, using other partners for various areas of the services implementation as well. So that's another phenomenon. You're seeing the resale motion now going into a lot more of the services motion. >> It's interesting too. I mean the digital modernization that's going on, the transformation whatever you want to call it, is complicated, that's clear. One of the things I liked about the keynote today was the concept of cloud chaos, because we've been saying quoting Andy Grove, Next Intel, let chaos rain and rain in the chaos. And when you have inflection points, complexity, which is the chaos, needs to be solved and whoever solves it and kicks the inflection point, that's up and to the right. >> So prime idea right here. So. >> GreenLake is, well. >> Also look at the distribution model and how that's changed a couple of points on a deal. Now they're saying I'll be your aggregator. I'll take the strain and I'll give you scale. I'll give you VMware scale for all of the various different partners, et cetera. >> Yeah. So let's break this down because this is, I think a key point. So complexity is good, but the old model in the enterprise market was, you solve complexity with more complexity and everybody wins. Oh yeah, we're locked in. That's not what the market wants. They want self- service, they want as a service, they want easy, developer first security data ops. DevOps is already in the cycle. So they're going to want simpler, easier, faster. >> And this is kind of why I I'll say for the big announcement today here at VMware Explorer around the VMware vSphere distributed services engine, project Monterey that we've talked about for so long, HPE and VMware and AMD with the Pensando DPU actually work together to engineer a solution for exactly that. The capabilities are fairly straightforward in terms of the technologies, but actually doing the work to do integration, joint engineering, make sure that this is simple and easy and able to be running HPE GreenLake. >> We invested in Pensando right, we are investors. >> What's the benefit of that. That's a great point. You made what's the value to the customer bottom line, that deep, co-engineering, co-partnering, what is it deliver that others don't do? >> Yeah. Well, I think one example would be a lot of vendors can say we support it. >> Yep. That's great. That's actually a really good move, supporting it. It can be resold. That's another great move. I'm not mechanically inclined to where I would go build my own car. I'll go to a dealership and actually buy one that I can press the button and I can start it and I can do what I need to do with my car. And that's really what this does is the engineering work that's gone on between our two companies and AMD Pensando as well as the business work to make that simple and easy that transaction to work. And then to be able to make it available as a service is really what made, that's why it's such a winner here... >> But, it's also a lower cost out of the box. Yes. So you get in whatever it's called a 20%. Okay. But there's nuance because you're also on a new technology curve and you're able to absorb modern apps. We use that term as a promo, but when I say modern apps, I mean data, rich apps, things that are more AI driven. Not the conventional, not that people aren't doing, you know, SAP and CRM, they are. But, there's a whole slew of new apps that are coming in that traditional architectures aren't well suited to handle from a price performance standpoint. This changes that doesn't it? >> Well, you think also of going to the next stage, which is the go to market between the two organizations that before at the moment, HPE is running off doing various different things. We were running off to. Again, that chaos that you're talking about in cloud chaos, you got to go to market chaos, but by simplifying four or five things, what are we going to do really well together? How do we embed those in GreenLake and be known in the marketplace for these solutions? Then you get an organization that's really behind the go to market. You can help with sales, activation, the enablement. And then we benefit from the scale of HPE. >> Yeah. What are those solutions, I mean... Is it just, is it IS? Is it compute storage? Is it specific SAP? Is it VDI? What are you seeing out there? >> So right now for this specific technology, we're educating our customers on what that could be. And at its core, this solution allows customers to take services that normally and traditionally run on the compute system and run on a DPU now with project Monterey. And this is now allowing customers to think about where are their use cases. So I'm rather than going and say, use it for this. We're allowing our customers to explore and say, okay, here's where it makes sense. Where do I have workloads that are using a lot of compute cycles on services at the compute level? That could be somewhere else like networking as a great example, and allowing more of those compute cycles to be available. So where there are performance requirements for an application where there are timely response that's needed for results to be able to take action on, to be able to get insight from data really quick. Those are places where we're starting to see the services moving onto something like a DPU. And that's where this makes a whole lot more sense. >> Okay, so to get this right? You got the hybrid cloud, right? You got GreenLake and you got the distributed engine. What's that called? >> It's HPE Proliant Proliant with the VMware, VSphere. >> VSphere. That's the compute distributed. Okay. So does the customer, how do you guys implement that with the customer all three at the same time or they mix and match? How's that work? >> All three of those components. So the beauty of the HP Proliant with VMware vSphere distributed services engine also now is project Monterey for those that are keeping notes at home. Again already pre-engineered so we've already worked through all the mechanics of how you would have to do this. So it's not something you have to go figure out how you build, get deployment, work through those details. That's already done. It is available through HPE GreenLake. So you can go and actually get it as a service in partnership with our customer, our friends here at VMware. And because if you're familiar and comfortable with all the things that HP Proliant has done from a security perspective, from a reliability perspective, trusted supply chain, all those sorts of things, you're getting all of that with this particular solution. >> Sumit Dhawan had a great quote on theCube just a hour or so ago. He said you have to be early to be first. Love that quote. Okay. So you were first, you were probably a little early, but do you have a lead? I know you're going to say yes. Okay. Let's just assume that okay. Relative to the competition, how do you know? How do you determine that? >> If we have a lead or not? >> Yeah, if you lead, if you're the best. >> We go to the source of the truth, which is our customers. >> And what do they tell you? What do you look at and say, okay, now, I mean, when you have that honest conversation and say, okay, we are, we're first, we're early, we're keeping our lead. What are the things that you look at, as indicators? >> I'll say it this way. We've been in a lot of businesses where we do compete head-to-head in a lot of places and we know how that sales process normally works. We're seeing a different motion from our customers. When we talk about HPE GreenLake, there's not a lot of back and forth on, okay, well let me go shop around. It is HP GreenLake, let's talk about how we actually build this solution. >> And I can tell you from a VMware perspective, our customers are asking us for this the other way around. So that's a great sign. Is that, Hey, we need to see this partnership come together in GreenLake. >> Yeah. Okay. So you would concur with that? >> Absolutely. So third party validation. >> From Switzerland. Yeah. >> Bring it with you over here. >> We're talking about this earlier on, I mean, of course with I mentioned earlier on there's some contractual things that you've got to get in place as you are going through this migration into Sasson subscription, et cetera. And so we are working as hard as we can to make sure, Hey, let's really get this contract in place as quickly as possible, it's what the customers are asking us. >> We've been talking about this for years, you know, see containers being so popular. Now, Kubernetes becoming that layer of bringing people to bringing things together. It's the old adage that Amazon used to coin and Andy Jassy, they do the undifferentiated, heavy lifting. A lot of that's now that's now cloud operations. Underneath is infrastructure's code to the developer, right. That's at scale. >> That's right. >> And so you got a lot of heavy lifting being done with GreenLake. Which is why there's no objections probably. >> Right absolutely. >> What's the choice. What do you even shop? >> Yeah. There's nothing to shop around. >> Yeah, exactly. And then we've, that is really icing on the cake that we've, we've been building for quite some time. There is an understanding in the market that what we do with our infrastructure is hardened from a reliability and quality perspective. Times are tough right now, supply chain issues, all that stuff, we've talked about it. But at HPE, we don't skimp on quality. We're going to spend the dollars and time on making sure we got reliability and security built in. It's really important to us. >> We get a great use case, the storage team, they were provisioning with containers. Storage is a service, instantly. We're seeing with you guys with VMware, your customers bringing in a lot of that into the mix as well. I got to ask. Cause every event we talk about AI and machine learning, automation and DevOps are now infiltrating in with the Ci/CD pipeline security and data become a big conversation. >> Agreed. >> Okay. So how do you guys look at that? Okay. You sold me on green. I've been a big fan from day one. Now it's got maturity on it. I know it's going to get a lot more headroom to do there. It's still a lot of work to do, but directionally it's pretty accurate. It's going to be going to be success. There's still concerns about security, the data layer. That's agnostic of environment, private cloud hybrid, public and edge. So that's important and security has got a huge service area. These are a work in progress. How do you guys view those? >> I think you've just hit the nail on the head. I mean, I was in the press and journalist meetings yesterday and our answer was exactly the same. There is still so much work that can be done here. And I don't think anybody is really emerging as a true leader. It's just a continuation of trying to get that right. Because it is what is the most important thing to our customers. And the industry is really sort of catching up to that. >> And when you start talking about privacy and when you... It's not just about company information, it's about individuals information. It's about information that if exposed actually could have real impact on people. So it's more than just an IT problem. It is actually, and from HP's perspective, security starts from when we're picking our suppliers for our components. There are processes that we put into our entire trusted supply chain from the factory on the way up. I liken it to my golf swing, my golf swinging. I slice, right lik you wouldn't believe. But when I go to the golf pros, they start me back at the mechanics, the foundational pieces, here's where the problems are and start working on that. So my view is our view is if your infrastructure is not secure, you're going to have troubles with security as you go further up. >> Stay in the sandbox, so to speak, they're driving range on the golf analogy there. I love that. Talk about supply chain security real quick. Because you mentioned supply chain on the hardware side, you're seeing a lot of open source and supply chain in software trusted software. How does GreenLake look at that? How do you guys view that piece of it? That's an important part. >> Yeah, security is one of the key pillars that we're actually driving as a company right now. As I said, it's important to our customers as they're making purchasing decisions. And we're looking at it from the infrastructure all the way up to the actual service itself. And that's the beauty of having something like HP GreenLake, we don't have to pick is the infrastructure or the middle where, or the top of stack application, we can look at all of it. Yeah. It's all of it. That matters. >> Question on the ecosystem posture, so, I remember when HP was one company and then the GSIs were a little weird with HP because of EDS, you know, had data protector. So we weren't really chatting up Veeam at the time. And as soon as the split happened, ecosystem exploded. Now you have a situation where your Broadcom is acquiring VMware. You guys big Broadcom customer, has your attitude changed or has it not because, oh, we meet where the customers are. You've always said that, but have you have leaned in more? I mean, culturally is HPE, HPE now saying, hmm, now we have some real opportunities to partner in new ways that we don't have to sleep with one eye open, maybe. >> So I would some first of all, VMware and HPE, we've got a variety of different partners, we always have. If well, before any Broadcom announcement came along. We've been working with a variety of partners and that hasn't changed and that hasn't changed. And if your question is, has our posture toward VMware changed that all the answers absolutely not. We believe in what VMware is doing. We believe in what our customers are doing with VMware, and we're going to continue to work with VMware and partner with you. >> And of course we had to spin out ourselves in November of last year, which I worked on the whole Dell, whole Dell piece. >> But, you still had the same chairman. >> But since then, I think what's really become very apparent. And it's not just with HPE, but with many of our partners, many of the OEM partners, the opportunity in front of us is vast. And we need to rely on each other to help us solve the customer problems that are out there. So there's a willingness to overlook some things that in the past may have been barriers. >> But it's important to note also that it's not that we have not had history, right? Over... We've got over 200,000 customers join. >> Hundreds of millions of dollars of business. >> 100,000, over 10,000 or a 100,000 channel partners that we have in common. Numerous , numerous... >> And independent of the whole Broadcom overhang there, there's the ecosystem floor. Yeah, the expo floor. I mean, it's vibrant. I mean, there's clearly a wave coming. Ricky, we talked about this briefly at HPE Discover. I want to get an update from your perspective, both of you, if you don't mind weighing in on this, clearly the wave we calling it super cloud. Cause it's not just, multi-cloud completely different looking successes, >> Smart Cloud. >> It's not just vendors. It's also the customers turning into clouds themselves. You look at Goldman Sachs. I think every vertical will have its own power law of cloud players in the future. We believe that to be true. We're still testing that assumption, but it's trending in when you got OPEX has to go to in fund statement. CapEx goes to thanks for the cloud. All that's good, but there's a wave coming and we're trying to identify it. What do you guys see as this wave cause beyond multi-cloud and the obvious nature of that will end up happening as a state and what happens beyond that interoperability piece? That's a whole nother story and that's what everyone's fighting for. But everyone out in that ecosystem, it's a big wave coming. They got their surfboards. They're ready to go. So what do you guys see? What is the next wave that everyone's jacked up about here? >> Well, I think the multi-cloud is obviously at the epicenter. If you look at the results that are coming in, a lot of our customers, this is what's leading the discussion. And now we're in a position where we've brought many companies over the last few years, they're starting to come to fruition. They're starting to play a role in how we're moving forward. Some of those are a bit more applicable to the commercial space. We're finding commercial customers are never bought from us before never hundreds and hundreds are coming through our partner networks every single quarter. So brand new to VMware, the trick then is how do you nurture them? How do you encourage them? >> So new logos are coming in? >> New logos are coming in all the time, all the time from across the ecosystem. It's not just the OEMs, it's all the way back. >> So the ecosystem's back for VMware. >> Unbelievably. So what are we doing to help that? There's two big things that we've announced in the recent weeks is that partner connect 2.0. When I talk to you about multi-cloud and multicardt the customers are doing, you see that trend. Four, five different separate clouds that we've got here. The next piece is that they're changing their business models with the partners. Their services is becoming more and more apparent, etc. And the use of other partners to do other services deployment or this stuff is becoming prevalent. Then you've got the distributors that I talked about were there. Then you route to market, then you route to business. So how do you encapsulate all of that and ensure your rewarding partners on all aspects of that? Whether it's deployment, whether it's test and debt, it's a points based system we've put in place now. >> It's a big pie. That's developing the market's getting bigger. >> It's getting so much bigger and then help. >> You agree obviously with that. >> Yeah, absolutely, in fact, I think for a long time we were asking the question of, is it going to be there or is it going to be here? Which was the wrong question now it's everything. Yes. And what I think that what we're seeing in the ecosystem is people are finding the spots where they're going play. Am I going to be on the edge? Am I going to be an analytics play? Am I going to be a cloud transition play? A lot of players are now emerging and saying, we now have a place, a part to play. And having that industry view, not just of a commercial customer at that level, but the two of us are looking at Telco, are looking at financial services, at healthcare, at manufacturing. How do these new ecosystem players fit into it? >> ... is lifting, everyone can see their position there. >> We're now being asked for simplicity and talk to me about partner profitability. How do I know where to focus my efforts? Am I've spread too thin? And my advice that a partner ecosystem out there is, Hey, let's pick out spots together. Let's really go to, and then strategic solutions that we were talking about is good example of that. >> Sounds like composability to me, but not to go back guys. Thanks for coming on. I think there's a big market there. I think the fog is lifted, people seeing their spot there's value there. Value creation equals reward. Yeah. Simplicity, ease of use. This is the new normal great job. Thanks for coming on sharing. Okay. Back live coverage after this short break with more day one coverage here from the blue set here in Moscone.

Published Date : Aug 31 2022

SUMMARY :

the key with David Lante, Great to have you on. it's going to be, you know, going down. the whole Broadcom visibility and in the public cloud in a lot of cases. They were inventing way-- set the trajectory to VMware, It was the partnership. but now you see. So look at the OEMs, fact that they can go to a lot of the customers have done What are you seeing is the mix there? all the other management that can happen. You're seeing the resale motion One of the things I liked So prime idea right here. all of the various different DevOps is already in the cycle. but actually doing the right, we are investors. What's the benefit of that. a lot of vendors can say we And then to be able to make cost out of the box. behind the go to market. What are you seeing out there? of those compute cycles to be You got the hybrid cloud, right? with the VMware, VSphere. So does the customer, all the mechanics of how you So you were first, you We go to the source of the truth, What are the things that We've been in a lot of And I can tell you So you would concur with that? So third party validation. Yeah. got to get in place as you are It's the old adage that And so you got a lot of heavy lifting What's the choice. There's nothing to shop around. the market that what we do with We're seeing with you guys with VMware, So how do you guys look at that? And the industry is really the factory on the way up. Stay in the sandbox, so to speak, And that's the beauty of having And as soon as the split changed that all the And of course we had many of the OEM partners, But it's important to note Hundreds of millions that we have in common. And independent of the We believe that to be true. the trick then is how do you nurture them? It's not just the OEMs, When I talk to you about That's developing the It's getting so much Am I going to be on the edge? ... is lifting, everyone that we were talking about is This is the new normal great job.

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Sue Persichetti & Danielle Greshock | AWS Partner Showcase S1E3


 

(upbeat music) >> Hey everyone! Welcome to the AWS Partner Showcase. This is season one, episode three with a focus on women in tech. I'm your host, Lisa Martin. I've got two guests here with me, Sue Persichetti, the EVP of Global AWS Strategic Alliances at Jefferson Frank. A Tenth Revolution Group company. And Danielle Greshock, one of our own CUBE alumni, joins us, ISV PSA director. Ladies, it's great to have you on the program talking about a topic that is near and dear to my heart, women in tech. >> Thank you, Lisa! >> Great to be here! >> So let's go ahead and start with you. Give the audience an understanding of Jefferson Frank, what does the company do, and about the partnership with AWS. >> Sure, so let's just start, Jefferson Frank is a Tenth Revolution Group company. And if you look at it, it's really talent as a service. So Jefferson Frank provides talent solutions all over the world for AWS clients, partners, and users, et cetera. And we have a sister company called Revolent, which is a talent creation company within the AWS ecosystem. So we create talent and put it out in the ecosystem. Usually underrepresented groups, over half of them are women. And then we also have a company called Rebura, which is a delivery model around AWS technology. So all three companies fall under the Tenth Revolution Group organization. >> Got it, Danielle, talk to me a little bit about from AWS' perspective and the focus on hiring more women in technology and about the partnership. >> Yes, this has definitely been a focus ever since I joined eight years ago, but also just especially in the last few years of we've grown exponentially and our customer base has changed. We want to have an organization interacting with them that reflects our customers, right? And we know that we need to keep pace with that even with our growth. And so we've very much focused on early career talent, bringing more women and underrepresented minorities into the organization, sponsoring those folks, promoting them, giving them paths to grow inside of the organization. I'm an example of that, of course, I've benefited from it. But also, I try to bring that into my organization as well and it's super important. >> Tell me a little bit about how you benefited from that, Danielle. >> I just think that I've been able to get, a seat at the table. I think that. I feel as though I have folks supporting me very deeply and want to see me succeed. And also they put me forth as a representative to bring more women into the organization as well. They give me a platform in order to do that, like this, but also many other spots as well. And I'm happy to do it because I feel that... you always want to feel that you're making a difference in your job. And that is definitely a place where I get that time and space in order to be that representative. To bring more women into benefiting from having careers in technology, which there's a lot of value there. >> Lot of value. Absolutely. So back over to you, what are some of the trends that you are seeing from a gendered diversity perspective in tech? We know the numbers of women in technical positions. >> Right. There's so much data out there that shows when girls start dropping out, but what are some of the trends that you're seeing? >> So that's a really interesting question. And Lisa, I had a whole bunch of data points that I wanted to share with you but just two weeks ago, I was in San Francisco with AWS at The Summit. And we were talking about this, we were talking about how we can collectively together attract more women, not only to AWS, not only to technology, but to the AWS ecosystem in particular. And it was fascinating because I was talking about the challenges that women have, and how hard to believe but about 5% of women who were in the ecosystem have left in the past few years. Which was really, really something that shocked everyone when we were talking about it, because all of the things that we've been asking for, for instance working from home, better pay, more flexibility, better maternity leave. Seems like those things are happening. So we're getting what we want, but people are leaving. And it seemed like the feedback that we got was that a lot of women still felt very underrepresented. The number one thing was that they couldn't be... you can't be what you can't see. So because they... we feel, collectively women, people who identify as women, just don't see enough women in leadership, they don't see enough mentors. I think I've had great mentors, but just not enough. I'm lucky enough to have the president of our company, Zoe Morris is a woman and she does lead by example. So I'm very lucky for that. And Jefferson Frank really quickly we put out a hiring, a salary, and hiring guide. Career and hiring guide every year. And the data points, and that's about 65 pages long, no one else does it. It gives an abundance of information around everything about the AWS ecosystem that a hiring manager might need to know. What I thought was really unbelievable was that only 7% of the people that responded to it were women. So my goal, being that we have such a very big global platform, is to get more women to respond to that survey. So we can get as much information and take action. So... >> Absolutely only 7%. So a long way to go there. Danielle, talk to me about AWS' focus on women in tech. I was watching, Sue, I saw that you shared on LinkedIn the TED Talk that the CEO and founder of Girls Who Code did. And one of the things that she said was that there was a survey that HP did some years back that showed that 60%... that men will apply for jobs if they only meet 60% of the list of requirements. Whereas with females, it's far, far less. We've all been in that imposter syndrome conundrum before. But Danielle, talk to us about AWS' specific focus here to get these numbers up. >> Well, I think it speaks to what Susan was talking about how I think we're approaching it top and bottom, right? We're looking out at who are the women who are currently in technical positions and how can we make AWS an attractive place for them to work? And that's a lot of the changes that we've had around maternity leave and those types of things. But then also, a more flexible working arrangements. But then also early... how can we actually impact early career women and actually women who are still in school. And our training and certification team is doing amazing things to get more girls exposed to AWS, to technology, and make it a less intimidating place. And have them look at employees from AWS and say like, "Oh, I can see myself in those people". And kind of actually growing the viable pool of candidates. I think we're limited with the viable pool of candidates when you're talking about mid-to-late career. But how can we help retrain women who are coming back into the workplace after having a child, and how can we help with military women who want to... or underrepresented minorities who want to move into AWS? We have a great military program but then also just that early high school career getting them in that trajectory. >> Sue, is that something that Jefferson Frank is also able to help with is getting those younger girls before they start to feel... >> Right. "There's something wrong with me, I don't get this." >> Right. >> Talk to us about how Jefferson Frank can help really drive up that in those younger girls. >> Let me tell you one other thing to refer back to that Summit that we did we had breakout sessions and that was one of the topics. Cause that's the goal, right? To make sure that there are ways to attract them. That's the goal. So some of the things that we talked about was mentoring programs from a very young age, some people said high school. But then we said, even earlier, goes back to you can't be what you can't see. So getting mentoring programs established. We also talked about some of the great ideas was being careful of how we speak to women using the right language to attract them. And so there was a teachable moment for me there actually. It was really wonderful because an African American woman said to me, "Sue". And I was talking about how you can't be what you can't see. And what she said was, "Sue, it's really different for me as an African American woman" Or she identified as non-binary but she was relating to African American women. She said, "You're a white woman. Your journey was very different than my journey". And I thought, "This is how we're going to learn". I wasn't offended by her calling me out at all. It was a teachable moment. And I thought I understood that but those are the things that we need to educate people on. Those moments where we think we're saying and doing the right thing, but we really need to get that bias out there. So here at Jefferson Frank we're trying really hard to get that careers and hiring guide out there. It's on our website to get more women to talk to it, but to make suggestions in partnership with AWS around how we can do this. Mentoring. We have a mentor me program. We go around the country and do things like this. We try to get the education out there in partnership with AWS. We have a women's group, a women's leadership group. So much that we do and we try to do it in partnership with AWS. >> Danielle, can you comment on the impact that AWS has made so far regarding some of the trends and and gender diversity that Sue was talking about? What's the impact that's been made so far with this partnership? >> Well, I think just being able to get more of the data and have awareness of leaders on how... it used to be a couple years back, I would feel like sometimes the solving to bring more women into the organization was kind of something that folks thought, "Oh, this is... Danielle is going to solve this." And I think a lot of folks now realize, "Oh, this is something that we all need to solve for." And a lot of my colleagues, who maybe a couple years ago didn't have any awareness or didn't even have the tools to do what they needed to do in order to improve the statistics on their or in their organizations, now actually have those tools and are able to kind of work with companies like Susan's work with Jefferson Frank in order to actually get the data, and actually make good decisions, and feel as though they often... these are not lived experiences for these folks. So they don't know what they don't know. And by providing data, and providing awareness, and providing tooling, and then setting goals, I think all of those things have really turned things around in a very positive way. >> And so you bring up a great point about from a diversity perspective. What is Jefferson Frank doing to get those data points up to get more women of all, well, really underrepresented minorities to be able to provide that feedback so that you can have the data and gleamy insights from it to help companies like AWS on their strategic objectives? >> Right, so when I go back to that careers and hiring guide, that is my focus today really, because the more data that we have and the data takes... we need people to participate in order to accurately get ahold of that data. So that's why we're asking. We're taking the initiative to really expand our focus. We are a global organization with a very, very massive database all over the world. But if people don't take action then we can't get the right... the data will not be as accurate as we'd like it to be, therefore take better action. So what we're doing is we're asking people all over the world to participate on our website jeffersonfrank.com In the survey so we can learn as much as we can. 7% is such a... Danielle and I we've got to partner on this just to sort of get that message out there, get more data so we can execute. Some of the other things that we're doing, we're partnering, as I mentioned, more of these events. We're doing around the Summits, we're going to be having more EDNI events, and collecting more information from women. Like I said, internally, we do practice what we preach and we have our own programs that are out there, that are within our own company where the women who are talking to candidates and clients every single day are trying to get that message out there. So if I'm speaking to a client or one of our internal people are speaking to a client or a candidate, they're telling them, "Listen, we really are trying to get these numbers up. We want to attract as many people as we can. Would you mind going to this hiring guide and offering your own information?" So we've got to get that 7% up. We've got to keep talking. We've got to keep getting programs out there. One other thing I wanted to Danielle's point, she mentioned women in leadership, the number that we gathered was only 9% of women in leadership within the AWS ecosystem. We've got to get that number up as well, because I know for me, when I see people like Danielle or her peers it inspires me. And I feel like I just want to give back. Make sure I send the elevator back to the first floor and bring more women in to this amazing ecosystem. >> Absolutely, we need- >> Love that metaphor. >> I do too! But to your point to get those numbers up not just at AWS, but everywhere else we need It's a help me help you situation. >> Exactly. >> So ladies, underrepresented minorities, if you're watching go to the Jefferson Frank website, take the survey. Help provide the data so that the women here that are doing this amazing work, have it to help make decisions and have more of females in leadership roles or underrepresented minorities. So we can be what we can see. >> Exactly. >> Ladies, thank you so much for joining me today and sharing what you guys are doing together to partner on this important cause. >> Thank you for having me, Lisa! >> Thank you! Thank you! >> My pleasure! For my guests, I'm Lisa Martin. You're watching theCUBES coverage of the AWS partner showcase. Thanks for your time. (gentle xylophone music)

Published Date : Jul 21 2022

SUMMARY :

and dear to my heart, women in tech. and about the partnership with AWS. And then we also have a in technology and about the partnership. in the last few years of about how you benefited a representative to bring more women of the trends that you are seeing that shows when girls start dropping out, is to get more women to And one of the things that she said was and how can we help with to help with is getting with me, I don't get this." Talk to us about So some of the things that we talked about and are able to kind of work to get more women of all, well, because the more data that we have But to your point to get those numbers up so that the women here and sharing what you guys of the AWS partner showcase.

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Danny Allan & David Harvey, Veeam | HPE Discover 2022


 

(inspiring music) >> Announcer: theCUBE presents HPE Discover 2022. Brought to you by HPE. >> Welcome back to theCUBE's coverage of HPE Discover 2022, from the Venetian in Las Vegas, the first Discover since 2019. I really think this is my 14th Discover, when you include HP, when you include Europe. And I got to say this Discover, I think has more energy than any one that I've ever seen, about 8,000 people here. Really excited to have one of HPE's longstanding partners, Veeam CTO, Danny Allen is here, joined by David Harvey, Vice President of Strategic Alliances at Veeam. Guys, good to see you again. It was just earlier, let's see, last month, we were together out here. >> Yeah, just a few weeks ago. It's fantastic to be back and what it's telling us, technology industry is coming back. >> And the events business, of course, is coming back, which we love. I think the expectations were cautious. You saw it at VeeamON, a little more than you expected, a lot of great energy. A lot of people, 'cause it was last month, it was their first time out, >> Yes. >> in two years. Here, I think people have started to go out more, but still, an energy that's palpable. >> You can definitely feel it. Last night, I think I went to four consecutive events and everyone's out having those discussions and having conversations, it's good to be back. >> You guys hosted the Storage party last night, which is epic. I left at midnight, I took a picture, it was still packed. I said, okay, time to go, nothing good happens after midnight kids. David, talk about the alliance with HPE, how it's evolved, and where you see it going? >> I appreciate it, and certainly this, as you said, has been a big alliance for us. Over 10 years or so, fantastic integrations across the board. And you touched on 2019 Discover. We launched with GreenLake at that event, we were one of the launch partners, and we've seen fantastic growth. Overall, what we're excited about, is that continuation of the movement of the customer's buying patterns in line with HPE's portfolio and in line with Veeam. We continue to be with all their primary, secondary storage, we continue to be a spearhead position with GreenLake, which we're really excited about. And we're also really excited to hear from HPE, unfortunately under NDA, some of their future stuff they're investing in, which is a really nice invigoration for what they're doing for their portfolio. And we see that being a big deal for us over the next 24 months. >> Your relationship with HPE predates the HP, HPE split. >> Mmm. >> Yes. >> But it was weird, because they had Data Protector, and that was a quasi-competitor, or really not, but it was a competitor, a legacy competitor, of what you guys have, kind of modern data protection I think is the tagline, if I got it right. Post the split, that was an S-curve moment, wasn't it, in terms of the partnership? >> It really was. If you go back 10 years, we did our first integration sending data to StoreOnce and we had some blueprints around that. But now, if you look what we have, we have integrations on the primary side, so, 3PAR, Primera, Nimble, all their top-tier storage, we can manage the snapshots. We have integration on the target side. We integrate with Catalyst in the movement of data and the management of data. And, as David alluded to, we integrate with GreenLake. So, customers who want to take this as a consumption model, we integrate with that. And so it's been, like you said, the strongest relationship that we have on the technology alliance side. >> So, V12, you announced at VeeamON. What does that mean for HPE customers, the relationship? Maybe you guys could both talk about that. >> Technology side, to touch on a few things that we're doing with them, ransomware has been a huge issue. Security's been a big theme, obviously, at the conference, >> Dave: Yeah, you bet. and one of the things we're doing in V12 is adding immutability for both StoreOnce and StoreEver. So, we take the features that our partners have, immutability being big in the security space, and we integrate that fully into the product. So a customer checks a box and says, hey, I want to make sure that the data is secure. >> Yeah, and also, it's another signification about the relationship. Every single release we've done has had HPE at the heart of it, and the same thing is being said with V12. And it shows to our customers, the continual commitment. Relationships come and go. They're hard, and the great news is, 10 years has proven that we get through good times and tricky situations, and we both continue to invest, et cetera. And I think there's a lot of peace of mind and the revenue figures prove that, which is what we're really excited about. >> Yeah I want to come back to that, but just to follow up, Danny, on that immutability, that's a feature that you check? It's service within GreenLake, or within Veeam? How does that all work? >> We have immutability now depending on the target. We introduced the ability to send data, for example, into S3 two years ago, and make it immutable when you send it to an S3 or S3 compatible environment. We added, in Version 11, the ability to take a Linux repository and make it, and harden it, essentially make it immutable. But what we're doing now is taking our partner systems like StoreOnce, like StoreEver, and when we send data there, we take advantage of an API flag or whatever it happens to be, that it makes the data, when it's written to that system, can't be deleted, can't be encrypted. Now, what does that mean for a customer? Well, we do all the hard work in the back end, it's just a check box. They say, I want to make it immutable, and we manage how long it's immutable. Because if you made everything immutable forever, that's hugely expensive, right? So, it's all about, how long is that immutable before you age it out and make sure the new data coming in is immutable. >> Dave: It's like an insurance policy, you have that overlap. >> Yes. >> Right, okay. And then David, you mentioned the revenue, Lou bears that out. I got the IDC guys comin' on later on today. I'll ask 'em about that, if that's their swim lane. But you guys are basically a statistical tie, with Dell for number one? Am I getting that right? And you're growing at a faster rate, I believe, it's hard to tell 'cause I don't think Dell reports on the pace of its growth within data protection. You guys obviously do, but is that right? It's a statistical tie, is it? >> Yeah, hundred percent. >> Yeah, statistical tie for first place, which we're super excited about. When I joined Veeam, I think we were in fifth place, but we've been in the leader's quadrant of the Gartner Magic- >> Cause and effect there or? (panelists laughing) >> No, I don't think so. >> Dave: Ha, I think maybe. >> We've been on a great trajectory. But statistical tie for first place, greatest growth sequentially, and year-over-year, of all of the data protection vendors. And that's a testament not just to the technology that we're doing, but partnerships with HPE, because you never do this, the value of a technology is not that technology alone, it's the value of that technology within the ecosystem. And so that's why we're here at HPE Discover. It's our joint technology solutions that we're delivering. >> What are your thoughts or what are you seeing in the field on As-a-service? Because of course, the messaging is all about As-a-service, you'd think, oh, a hundred percent of everything is going to be As-a-service. A lot of customers, they don't mind CapEx, they got good, balance sheet, and they're like, hey, we'll take care of this, and, we're going to build our own little internal cloud. But, what are you seeing in the market in terms of As-a-service, versus, just traditional licensing models? >> Certainly, there's a mix between the two. What I'd say, is that sources that are already As-a-service, think Microsoft 365, think AWS, Azure, GCP, the cloud providers. There's a natural tendency for the customer to want the data protection As-a-service, as well for those. But if you talk about what's on premises, customers who have big data centers deployed, they're not yet, the pendulum has not shifted for that to be data protection As-a-service. But we were early to this game ourselves. We have 10,000, what we call, Veeam Cloud Service Providers, that are offering data protection As-a-service, whether it be on premises, so they're remotely managing it, or cloud hosted, doing data protection for that. >> So, you don't care. You're providing the technology, and then your customers are actually choosing the delivery model. Is that correct? >> A hundred percent, and if you think about what GreenLake is doing for example, that started off as being a financial model, but now they're getting into that services delivery. And what we want to do is enable them to deliver it, As-a-service, not just the financial model, but the outcome for the customer. And so our technology, it's not just do backup, it's do backup for a multi-tenant, multi-customer environment that does all of the multi-tenancy and billing and charge back as part of that service. >> Okay, so you guys don't report on this, but I'm going to ask the question anyway. You're number one now, let's call you, let's declare number one, 'cause we're well past that last reporting and you're growin' faster. So go another quarter, you're now number one, so you're the largest. Do you spend more on R&D in data protection than any other company? >> Yes, I'm quite certain that we do. Now, we have an unfair advantage because we have 450,000 customers. I don't think there's any other data protection company out there, the size and scope and scale, that we have. But we've been expanding, our largest R&D operation center's in Prague, it's in Czech Republic, but we've been expanding that. Last year it grew 40% year on year in R&D, so big investment in that space. You can see this just through our product space. Five years ago, we did data protection of VMware only, and now we do all the virtual environments, all the physical environments, all the major cloud environments, Kubernetes, Microsoft 365, we're launching Salesforce. We announced that at VeeamON last month and it will be coming out in Q3. All of that is coming from our R&D investments. >> A lot of people expect that when a company like Insight, a PE company, purchases a company like Veeam, that one of the things they'll dial down is R&D. That did not happen in this case. >> No, they very much treat us as a growth company. We had 22% year-over-year growth in 2020, and 25% year-over-year last year. The growth has been tremendous, they continue to give us the freedom. Now, I expect they'll want returns like that continuously, but we have been delivering, they have been investing. >> One of my favorite conversations of the year was our supercloud conversation, which was awesome, thank you for doing that with me. But that's clearly an area of focus, what we call supercloud, and you don't use that term, I know, you do sometimes, but it's not your marketing, I get that. But that is an R&D intensive effort, is it not? To create that common experience. And you see HPE, attempting to do that as well, across all these different estates. >> A hundred percent. We focus on three things, I always say, our differentiators, simplicity, flexibility, and reliability. Making it simple for the customers is not an easy thing to do. Making that checkbox for immutability? We have to do a lot behind the scenes to make it simple. Same thing on flexibility. We don't care if they're using 3PAR, Primera, Nimble, whatever you want to choose as the primary storage, we will take that out of your hands and make it really easy. You mentioned supercloud. We don't care what the cloud infrastructure, it can be on GreenLake, it can be on AWS, can be on Azure, it can be on GCP, it can be on IBM cloud. It is a lot of effort on our part to abstract the cloud infrastructure, but we do that on behalf of our customers to take away that complexity, it's part of our platform. >> Quick follow-up, and then I want to ask a question of David. I like talking to you guys because you don't care where it is, right? You're truly agnostic to it all. I'm trying to figure out this repatriation thing, cause I hear a lot of hey, Dave, you should look into repatriation that's happened all over the place, and I see pockets of it. What are you seeing in terms of repatriation? Have customers over-rotated to the cloud and now they're pullin' back a little bit? Or is it, as I'm claiming, in pockets? What's your visibility on that? >> Three things I see happening. There's the customers who lifted up their data center, moved it into the cloud and they get the first bill. >> (chuckling) Okay. >> And they will repatriate, there's no question. If I talk to those customers who simply lifted up and moved it over because the CIO told them to, they're moving it back on premises. But a second thing that we see is people moving it over, with tweaks. So they'll take their SQL server database and they'll move it into RDS, they'll change some things. And then you have people who are building cloud-native, they're never coming back on premises, they are building it for the cloud environment. So, we see all three of those. We only really see repatriation on that first scenario, when they get that first bill. >> And when you look at the numbers, I think it gets lost, 'cause you see the cloud is growing so fast. So David, what are the conversations like? You had several events last night, The Veeam party, slash Storage party, from HPE. What are you hearing from your alliance partners and the customers at the event. >> I think Danny touched on that point, it's about philosophy of evolution. And I think at the end of the day, whether we're seeing it with our GSI alliances we've got out there, or with the big enterprise conversations we're having with HPE, it's about understanding which workloads they want to move. In our mind, the customers are getting much smarter in making that decision, rather than experimenting. They're really taking a really solid look. And the work we're doing with the GSIs on workplace modernization, data center transformation, they're really having that investment work up front on the workloads, to be able to say, this works for me, for my personality and my company. And so, to the point about movement, it's more about decisive decision at the start, and not feeling like the remit is, I have to do one thing or another, it's about looking at that workflow position. And that's what we've seen with the revenue part as well. We've seen our movement to GreenLake tremendously grow in the last 18 months to two years. And from our GSI work as well, we're seeing the types of conversations really focus on that workload, compared to, hey, I just need a backup solution, and that's really exciting. >> Are you having specific conversations about security, or is it a data protection conversation still, (David chuckles) that's an adjacency to security? >> That's a great question. And I think it's a complex one, because if you come to a company like Veeam, we are there, and you touched on it before, we provide a solution when something has happened with security. We're not doing intrusion detection, we're not doing that barrier position at the end of it, but it's part of an end-to-end assumption. And I don't think that at this particular point, I started in security with RSA and Check Point, it was about layers of protection. Now it's layers of protection, and the inevitability that at some point something will happen, so about the recovery. So the exciting conversations we're having, especially with the big enterprises, is not about the fear factor, it's about, at some point something's going to occur. Speed of recovery is the conversation. And so for us, and your question is, are they talking to us about security, or more, the continuity position? And that's where the synergy's getting a lot simpler, rather than a hard demark between security and backup. >> Yeah, when you look at the stock market, everything's been hit, but security, with the exception of Okta, 'cause it got that weird benign hack, but security, generally, is an area that CIOs have said, hey, we can't really dial that back. We can maybe, some other discretionary stuff, we'll steal and prioritize. But security seems to be, and I think data protection is now part of that discussion. You're not a security company. We've seen some of your competitors actually pivot to become security companies. You're not doing that, but it's very clearly an adjacency, don't you think? >> It's an adjacency, and it's a new conversation that we're having with the Chief Information Security Officer. I had a meeting an hour ago with a customer who was hit by ransomware, and they got the call at 2:00 AM in the morning, after the ransomware they recovered their entire portfolio within 36 hours, from backups. Didn't even contact Veeam, I found out during this meeting. But that is clearly something that the Chief Information Security Officer wants to know about. It's part of his purview, is the recovery of that data. >> And they didn't pay the ransom? >> And they did not pay the ransom, not a penny. >> Ahh, we love those stories. Guys, thanks so much for coming on theCUBE. Congratulations on all the success. Love when you guys come on, and it was such a fun event at VeeamON. Great event here, and your presence is, was seen. The Veeam green is everywhere, so appreciate your time. >> Thank you. >> Thanks, Dave. >> Okay, and thank you for watching. This is Dave Vellante for John Furrier and Lisa Martin. We'll be back right after this short break. You're watching theCUBE's coverage of HPE Discover 2022, from Las Vegas. (inspiring music)

Published Date : Jun 29 2022

SUMMARY :

Brought to you by HPE. And I got to say this Discover, and what it's telling us, And the events business, started to go out more, it's good to be back. and where you see it going? of the movement of the predates the HP, HPE split. and that was a and the management of data. customers, the relationship? that we're doing with them, and one of the things we're doing in V12 and the same thing is being said with V12. that it makes the data, when you have that overlap. I got the IDC guys of the Gartner Magic- of all of the data protection vendors. Because of course, the messaging for the customer to want are actually choosing the delivery model. all of the multi-tenancy Okay, so you guys don't report on this, and now we do all the that one of the things they continue to give us the freedom. conversations of the year the scenes to make it simple. I like talking to you guys There's the customers who the cloud environment. and the customers at the event. in the last 18 months to two years. and the inevitability that at some point at the stock market, that the Chief Information the ransom, not a penny. Congratulations on all the success. Okay, and thank you for watching.

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Kuntal Vahalia, ThoughtSpot | Snowflake Summit 2022


 

(upbeat music) (upbeat music) (upbeat music) >> Welcome back to Las Vegas. Lisa Martin here, with Dave Vellante. We are covering day two of our coverage of Snowflake Summit '22. of Snowflake Summit '22. It's been a cannon of content coming your way, the last couple of days. We love talking with customers, with partners. We've got a partner on the program from ThoughtSpot. We're going to be diving into digital transformation with self-service analytics for the modern data stack. Please welcome Kuntal Vahalia, SVP of Channel and Alliances at ThoughtSpot. Welcome Kuntal. >> Thank you, Lisa. Dave, thank you for having us. >> Dave: Good to see you. >> Talk to the audience a little bit about ThoughtSpot. Give 'em an overview, and then de dive into the partnership with Snowflake. >> Yeah, absolutely. So ThoughtSpot is the, what we call live analytics, for the modern data stack, right? We want to be the experience layer for all the data that's getting modernized and moving into the cloud, right? And then specifically to Snowflake, we, of course, we have seen over the last two days here Snowflake has made tremendous innovations where they've accelerated a customer's journey into the cloud, especially the data cloud. Our job is to go really unlock that data, right? Generate that value, make it consumable at the at the experience level layer, right? So what we want to do here with Snowflake is here with Snowflake is make analytics self service for the end users, for the end users, on top of the Snowflake data cloud, right? And we want to empower everyone to create, consume, and operationalize data driven insights. We think if the end users can gender their own insights through live analytics, we could do have a completely different operating model for a business, right? And I think we can do that in accelerated fashion on, sitting on top of Snowflake data cloud. >> End users? Lines of business? >> It's line of business users, so we directly go to end users. That's one of our differentiation, not just IT, not just IT, but as end users as well, so we could be all things to all enterprise, to all enterprise, across our line of businesses. >> So what kind of impact are you seeing with your customers? You know, ones that are leaning into ThoughtSpot and Snowflake and sort of rethinking their data approach? >> Yeah. I mean the impact could be immense, right? As I said, this is not just about analytics. If we are successful in empowering end users, it completely changes the velocity of the business. We are now driving innovation at every node, at every layer in the organization. Not just IT, not just smaller segments in the organization, we are doing this anywhere, in any pocket, right? So I think the impact could be massive, if we do this right. And I think we are starting to see that, we have a lot of customers here actually, joint customers, Capital One, Canadian Tires, Walmart, they're all joint customers, where we have seen starting to see some of those impacts, where we have data getting modernized, the stack being ready, and then we're coming in at the top as the experience layer, which is driving that new digital operating model. >> Describe the maturity curve when you go, you mentioned some of the the the leaders, I mean, take a Walmart. I mean, they kind of invented the whole, you know, beer and diapers thing, right? So obviously a company with tremendous resources and and and advanced technology. Compare. Compare. So some of those leaders with sort of the other end of the spectrum, when you come into a company and you see, okay, here's, okay, here's, what does that spectrum look like? And and what's the upside for the, I don't want to call 'em laggards, but I'll call 'em laggards. >> Yeah, yeah, absolutely. I mean, this, this, I think we are still early on. I mean, as this is not just a exercise in getting the data ready, this is also an exercise in in change management, because now, as I said, we are going beyond IT. We are going to line of business users as well, so a lot of change management required, and we have seen companies that are actually putting this in front of the frontline workers, empowering frontline workers to consume analytics and to drive self-service via search and AI, and AI, they're on a different curve. They are actually being competitive in the market. That's an advantage for them, right? >> Right. >> So we are seeing a lot of companies, like Walmart, already ahead in that journey with us still early days, right? We got to go, land in one line of business, go from there to other line of business till we go enterprise wide. >> Can you, it sounds like you might be a facilitator of connecting heads of business with the IT and the tech folks at ThoughtSpot. >> Absolutely. I mean, that is the Holy Grail. How do we get IT And line of business work frictionless, where everyone has their roles defined, right? And still get to the outcome where innovation is happening now with IT on the data cloud and then go beyond IT into the broader business? So yeah, I think that's definitely one of the our goals and outcomes of what we do. >> So what are the roles there? So the business obviously wants to do more business. Okay. They put analytics in their hands and it helps them get there. What role does IT play? Making sure that those services are available? Are they a service provider? Is it more of a governance and compliance thing? >> Yeah, I mean, step number one is still to get the data ready and I think IT still owns the key to that kingdom, especially around governance, security, so I think IT still has to get the data stack ready, right? Step number two is for IT to really build a framework for how to consume analytics for how to consume analytics for the end users. Step number three then is, is the rule is, Hey, we don't need IT to now deliver dashboards or KPIs to the business every day that that's how traditional dashboards work. In our world, once IT does step number one and step number two the business can take over and they can now go operate the business on their own using live analytics. >> Creating self-serve >> Absolutely. Self-service analytics using service in AI. >> What have you seen, in terms of from the IT folks perspective, we talked about change management a minute ago, It's very challenging to do, but these days every company has to be a data company. >> Kuntal: Yeah. >> They don't have a choice. >> Yeah. >> What are you seeing from a change management perspective within the IT function across your customers and then be willing to let go in some cases? and then be willing to let go in some cases? >> Actually, >> Actually, what we have seen is, you know, think about the the technical debt that IT is owning over the last few years, it's just increasing, right? IT is looking for ways to A. cut cost, to A. cut cost, B. deliver more B. deliver more with probably the same amount of resources they have, so in some ways they welcome this new operating model, as long as they can keep the governance, they can keep the security, they can keep the framework around how business is run, as long as IT has a say in that, they're more than welcome to invite business, to really drive innovation at the edges through self-service analytics, so what we found is IT is a is a welcome partner, in this journey, especially when they have to get the data ready and modernize the data set for us. >> You guys announcing a partnership with Matillion this week, what? Tell us what that's all about. The one earlier. >> We did. So we did announce a partnership, so I think, as I said, step number one is getting the data ready, and I think we have heard from Frank and the rest of this team this week, even Snowflake is taking a best of breed approach on the data stack, right? So we want the computer So we want the computer and the storage to be ready, but for that, the data pipeline has to be ready, which is where Matillion comes in with the low code, no code approach, so we think between Matillion, Snowflake, and ThoughtSpot, we could be the accelerated best of breed approach for customers to realize value and and be live on the, on the modern data stack. >> Is that your, is that your stack? >> As we said, we, we meet the customers where they are, but we think this is accelerated path. >> What are the advantages of, you know, what are you optimizing on in that stack? in that stack? >> First with Matillion, we have, what we concept, we have this concept of Spot Apps, so this is ThoughtSpot's way to really capture the IP and the templates for customers to move fast, right? That's where we bake in a lot of the industry IP, a lot of functional IP around end sources, and and endpoints, so we have some of those spot apps built with Matillion, built with Matillion, so now customers able to ingest data into the so now customers able to ingest data into the into the cloud faster using Matillion, right? So that's, that's something we worked with, same thing with Snowflake, you know, we are now starting to go verticalize with Snowflake, So we are starting to build a lot of IP around financial services, healthcare and whatnot, which is where I think we are, again, accelerating customer's path on the modern data stack, all the way to the experience layer. >> A as a partner of Snowflake's, what does all the narrative around the data cloud, we've been talking about that for a while, a lot of conversation around the data cloud the last couple of days, where do partners fit into that overall narrative? >> Yeah, I think multiple places, right? First thing, First thing, First thing, every layer of the data cloud still needs innovation, still needs partners, and every partner adds a different set of value. Just like we add value at the, at the top layer, which is the experience layer, But I think, you know, we have channel partners we have a lot of SIs and GSIs here, and GSIs here, especially once we take a best of breed approach, to delivering customer outcomes, SIs are the neutral ground. They're the ones who are going to have the Matillion expertise, and the Snowflake expertise, and thoughts for expertise, all baked into one DNA practice, data analytics practice, so I think at every layer, partners have a role to play and every layer partners have role, have value to add. have value to add. >> What's the engagement process like for customers when you you're talking about the the the the three way partnership Matillion, Matillion, ThoughtSpot, and stuff like, how do customers get involved, what's your go to market look like? >> Right. I mean, obviously, I mean, we, we, we are humble, we know where we are. I mean, we, a little bit smaller than, than Snowflake Snowflake has a head start, so they've been about five years ahead of us, so we are largely targeting customers that are that are Snowflake ready, where there is some semblance of data cloud, where data seems to be organized and ready to go, right? so once we think the customer is at that point in the journey, we have very strong partnership across both, across entire organization, at a product level, at a field engagement level, and our field teams really understand the value the joint value between the two organizations, so we, we start to see Snowflake feel, and ThoughtSpot feel, starting to work together on key accounts, once we think the data is ready, and wherever we need to accelerate the data, that's where we bring in Matillion as well, to ingest more data into, into the data cloud, but that's largely been the engagement model between the three companies. >> How do you see the announcements that they made around applications affecting what you guys are doing and your ecosystem? >> Yeah, I mean, I think that's a validation. I think to us, I think to us, we always said step number one is to modernize the data, move into the cloud. That's step number one, but we still have to unlock the data. Like the data still needs to be consumed, And we always said, Hey, we are that app that could drive the consumption of data, but now with some of the announcement we have seen, I think the validation is there saying, "Hey, yes." There, even Snowflake is ready to move in a more accelerated fashion into the application world where they want to drive consumption, not just with the analytics layer, but with lot of other applications that's out there. >> Yeah. >> What are some of the things that you've heard this week, in the last couple of days, that really validate that really validate the the partnership with Snowflake, from your perspective? >> Yeah. I mean, I think the first thing is, is this concept of modern data stack, which is best of breed. I think we have been thinking about that for a long time, for the last year or so. We have seen this come through at this event here, right? We see Matillion, Snowflake, and then the SIs around it, all coming together, so I think to us, that's the biggest validation that the modern data stack is the right approach, especially best of breed, to drive the right customer outcomes, so to me, that's big. Second is this concept of really accelerating applications on top of the data cloud. I think that's, again a validation of what we've been trying to do over the last few years, which is, the data has modernized, let's now drive consumption and adoption of that data, so I think those are the two big take areas. >> So, so the modern data stack, to get to the modern data stack, you got to do some work. >> Yep. >> But so the, the play is to hold out the carrot, which you just kind of just did, 'cause once you get there, then you can really start to hit the steep part of the S-curve, right? >> That's right. >> What, what are the, what would you say are are the sort of prerequisites that customers need to think about to really jump on that modern data stack curve? >> Um, I think they they got to first have a vision around the outcomes, what outcomes we are driving. I think it's one thing to say, "Hey, we just going to move the data over from from legacy into the cloud." I mean, that's just, that's just migration, that doesn't drive the outcomes. To us, what makes sense is, let's start with the right outcomes around supply chain, around retail, around e-commerce, let's name it, right? I think, it starts there. From there on, let's figure out, what do we need? What's what, what technologies do we need in the stack to enable those outcomes, right? It could be ThoughtSpot at the top, it could be something else at the top, and same thing, it's Matillion, and Snowflake, right? But it really starts with what outcomes we going to drive in what industry and what KPIs are important for our customers. >> What's next for ThoughtSpot and Snowflake? I was just looking at the notes here. Over 250 plus joint customers, you mentioned some Disney+, Capital One, I've seen them around here. What's next for these two powerhouses? >> Well, I think we're just getting started, to be honest. I mean those 250 customers, first, we got to go drive success for them. I mean, we are a 10 year old company with a two year runway because we transferred our business transformed our business to cloud, less than two years ago, so this 250 joint logos are actually all happened in the last two years and that's driven us to be in the, probably in the top five adoption drivers for Snowflake, all in the last two years, So goal number one is to really, let's go drive customer success for these joint logos. Second, let's go expand them, right? Consumption is the key criteria, both for Snowflake, as well as ThoughtSpot. We are very well aligned, our pricing models aligned there, our incentives aligned there, We really want customers to go adopt and consume the stack, and then of course, really, we want to go verticalize ourselves, start speaking the language of the customers, and really just get bigger. I mean, we still got to build a machine around this. >> Lisa: Yep. >> Lisa, this is, this is all still early days for us. >> Early innings. A lot of, but a ton of potential. The, the field is ripe. >> The field is right open. I think in, and we will, I think we are, bottom of the third or bottom of the second, I think you still have a long game to play, right? >> Well good. Most people always use bottom the first. I'm glad to hear it's really bottom of the second or third. That's pretty good. >> Yeah, well, 250 logos are there. >> Lisa: Yeah. >> And it's further along 'cause of the, the I don't want to say it like this, but I'm going to say it anyway. The failure of the big data movement, it pushed us along quite, quite a ways, in terms of thinking, putting data at the core, the technology kind of failed us, you know and the, and the, you know and the, and the, the centralization of the architectures, the centralization of the architectures, it failed us, But then the cloud came along. >> That's right. >> We learned a lot and now, you know, technology's advanced I think people's thinking is advanced and they realize increasingly the importance of data >> And ecosystem is coming. I mean, I think you look around here, this is a secret sauce for the future. >> Dave: Yep. This is what's going to really get us moving faster over the next few innings because now the rest of the ecosystem is coming along. >> Yep. The momentum is here. That flywheel is moving. >> That's right. >> Definitely. Kuntal, thank you very much for joining David and me on the program talking about >> Kuntal: Lisa, Dave, thank you so much for your time. >> what ThoughtSpot's all about, what you're up to, a lot of momentum. We wish you the best of luck as you progress into those later innings. >> Thank you >> For Dave Vellante. I'm Lisa Martin. You're watching theCube. We are live in Las Vegas at Snowflake Summit '22. Dave and I are going to be right back with our next guest, so stick around. (mellow techno music) (mellow techno music) (mellow techno music) (mellow techno music)

Published Date : Jun 15 2022

SUMMARY :

for the modern data stack. Dave, thank you for having us. dive into the partnership with Snowflake. and moving into the cloud, right? so we directly go to end users. And I think we are starting to see that, end of the spectrum, in front of the frontline workers, We got to go, it sounds like you might be a facilitator I mean, that is the Holy Grail. So the business obviously the key to that kingdom, using service in AI. from the IT folks perspective, and modernize the data set for us. with Matillion this week, what? and the storage to be ready, we meet the customers where they are, and the templates for and the Snowflake expertise, that point in the journey, Like the data still needs to be consumed, that the modern data stack So, so the modern data stack, the stack to enable those outcomes, right? ThoughtSpot and Snowflake? all in the last two years, this is all still early days for us. The, the field is ripe. I think we are, bottom of the third bottom of the second or third. The failure of the big data movement, I mean, I think you look around here, because now the rest of the That flywheel is moving. and me on the program talking about thank you so much for your time. We wish you the best of luck Dave and I are going to be

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Tom Miller & Ankur Jain, Merkle | AWS re:Invent 2021


 

>>Okay, We're back at AWS Re. Invent. You're watching the >>cubes. Continuous coverage >>coverage. This is Day four. I think it's the first time it reinvent. We've done four days. This is our ninth year covering Reinvent. Tom Miller is here is the senior vice president of Alliances. And he's joined by Anchor Jane. Who's the global cloud? Practically practise lead at Merkel. Guys, good to see you. Thanks for coming on. Thank you, Tom. Tell us about Merkel. For those who might not be familiar with you. >>So Merkel is a customer experience management company. That is, um, under the Dentsu umbrella. Dense. Who is a global media agency? We represent one of the pillars which is global, our customer experience management. And they also have media and creative. And what Merkel does is provide that technology to help bring that creative and media together. They're a tech company. Yes. >>Okay, so there's some big big tail winds, changes, trends going on in the market. Obviously the pandemic. You know, the force marched to digital. Uh, there's regulation. What are some of the big waves that you guys are seeing that you're trying to ride? >>So what we're seeing is, uh we've got, uh, as a start. We've got a lot of existing databases with clients that are on Prem that we manage today within a sequel environment or so forth. And they need to move that to a cloud environment to be more flexible, more agile, provide them with more data to be able to follow that customer experience that they want with their clients, that they're all realising they need to be in a digital environment. And so that's a big push for us working with AWS and helping move our clients into that cloud environments. >>And you're relatively new to the ws world, right? Maybe you can talk >>about that anchor actually, as a partner. We may be new, but Merkel works with AWS has been working with AWS for over five years as a customer as a customer. So what we did was last year we formalise the relationship with us to be, uh, an advanced partner now. So we were part of the restock programme, basically which is a pool of very select partners. And Merkel comes in with the specialisation of marketing. So as Tom said, you know, we're part of, uh Dentsu umbrella are our core focuses on customer experience, transformation and how we do that Customer experience. Transformation is through digital transformation, data transformation. And that's where we see AWS being a very good partner to us to modernise the solutions that Martin can take to the market. >>So your on Prem databases is probably a lot of diversity on a lot of technical that when the cloud more agility, infinite resources do you have a tech stack? Are you more of an integrator? Right tool for the right job? Maybe you could describe >>your I can take that what time just described. So let me give you some perspective on what these databases are. These databases are essentially Markle, helping big brands 1400 Fortune 500 brands to organise their marketing ecosystem, especially Martek ecosystem. So these databases, they house customer touchpoints customer customer data from disparate sources, and they basically integrate that data in one central place and then bolt on analytics, data science, artificial intelligence, machine learning on top of it, helping them with those email campaigns or direct mail campaigns, social campaigns. So that's what these databases are all about, and and these databases currently set on Prem on Merkel's own data centre. And we have a huge opportunity to kind of take those databases and modernise them. Give all these ai ml type of capabilities advanced analytic capabilities to our customers by using AWS is the platform to kind of migrate. And you do that as a service. We do that as a service. >>Strategically, you're sort of transforming your business to help your customers transform their business right? Take away. It's it's classic. I mean, you really it's happening. This theme of, you know a W started with taking away the undifferentiated heavy lifting for infrastructure. Now you're seeing NASDAQ. Goldman Sachs. You guys in the media world essentially building your own clouds, right? That's the strategy. Yes, super clouds. We call >>them Super Cloud. Yeah, it's about helping our clients understand What is it they're trying to accomplish? And for the most part, they're trying to understand the customer journey where the customer is, how they're driving that experience with them and understanding that experience through the journey and doing that in the cloud makes it tremendously easier and more economical form. >>I was listening to the, uh, snowflake earnings call from last night and they were talking about, you know, a couple of big verticals, one being media and all. I keep talking about direct direct to consumer, right? You're hearing that a lot of media companies want to interact and build community directly. They don't want to necessarily. I mean, you don't want to go through a third party anymore if you don't have to, Technology is enabling that is that kind of the play here? >>Yes, Director Consumer is a huge player. Companies which were traditionally brick and mortar based or relied on a supply chain of dealers and distributors are now basically transforming themselves to be direct to consumer. They want to sell directly to the consumer. Personalisation comes becomes a big theme, especially indeed to see type of environment, because now those customers are expecting brands to know what's there like. What's their dislike? Which products which services are they interested in? So that's that's all kind of advanced analytics machine learning powered solutions. These are big data problems that all these brands are kind of trying to solve. That's where Merkel is partnering with AWS to bring all those technologies and and build those next generation solutions for access. So what kind >>of initiatives are you working >>on? So there are, like, 34 areas that we are working very closely with AWS number one. I would say Think about our marketers friend, you know, and they have a transformation like direct to consumer on the channel e commerce, these types of capabilities in mind. But they don't know where to start. What tools? What technologies will be part of that ecosystem. That's where Merkel provides consulting services to to give them a road map, give them recommendations on how to structure these big, large strategic initiatives. That's number one we are doing in partnership with AWS to reach out to our joint customers and help them transform those ecosystems. Number two as Tom mentioned migrations, helping chief data officers, chief technology officers, chief marketing officers modernise their environment by migrating them to cloud number three. Merkel has a solution called mercury, which is essentially all about customer identity. How do we identify a customer across multiple channels? We are Modernising all that solution of making that available on AWS marketplace for customers to actually easily use that solution. And number four, I would say, is helping them set up data foundation. That's through intelligent marketing Data Lake leveraging AWS technologies like blue, red shift and and actually modernise their data platforms. And number four is more around clean rooms, which is bring on your first party data. Join it with Amazon data to see how those customers are behaving when they are making a purchase on amazon dot com, which gives insights to these brands to reshape their marketing strategy to those customers. So those are like four or five focus areas. So I was >>gonna ask you about the data and the data strategy like, who owns the data? You're kind of alchemists that your clients have first party data and you might recommend bringing in other data sources. And you're sort of creating this new cocktail. Who owns the data? >>Well, ultimately, client also data because that that's their customers' data. Uh, to your point on, we helped them enrich that data by bringing in third party data, which is what we call is. So Merkel has a service called data source, which is essentially a collection of data that we acquire about customers. Their likes, their dislikes, their buying power, their interests so we monetise all that data. And the idea is to take those data assets and make them available on AWS data exchange so that it becomes very easy for brands to use their first party data. Take this third party data from Merkel and then, uh, segment their customers much more intelligently. >>And the CMO is your sort of ideal customer profile. >>Yeah, CMO is our main customer profile and we'll work with the chief data officer Will work with the chief technology officer. We kind of we bridge both sides. We can go technology and marketing and bring them both together. So you have a CMO who's trying to solve for some type of issue. And you have a chief technology officer who wants to improve their infrastructure. And we know how to bring them together into a conversation and help both parties get both get what they want. >>And I suppose the chief digital officer fits in there too. Yeah, he fits in their CDOs. Chief Digital officer CMO. Sometimes they're all they're one and the same. Other times they're mixed. I've seen see IOS and and CDOs together. Sure, you sort of. It's all data. It's all >>day. >>Yeah, some of the roles that come into play, as as Tom mentioned. And you mentioned C I o c T. O s chief information officer, chief technology officer, chief data officer, more from the side. And then we have the CMOS chief digital officers from the marketing side. So the secret sauce that Merkel brings to the table is that we know the language, what I t speaks and what business speaks. So when we talk about the business initiatives like direct to consumer Omni Channel E commerce, those are more business driven initiatives. That's where Merkel comes in to kind of help them with our expertise over the last 30 years on on how to run these strategic initiatives. And then at the same time, how do we translate translate those strategic initiatives into it transformation because it does require a lot of idea transformation to happen underneath. That's where AWS also helps us. So we kind of span across both sides of the horizon. >>So you got data. You've got tools, you've got software. You've got expertise that now you're making that available as a as a service. That's right. How far are you into that? journey of satisfying your business. >>Well, the cloud journey started almost, I would say, 5 to 7 years ago at Merkel, >>where you started, where you began leveraging the cloud. That's right. And then the light bulb went off >>the cloud again. We use clouds in multiple aspects, from general computing perspective, leveraging fully managed services that AWS offers. So that's one aspect, which is to bring in data from disparate sources, house it, analyse it and and derive intelligence. The second piece on the cloud side is, uh, SAS, offering software as a service offerings like Adobe Salesforce and other CDP platforms. So Merkel covers a huge spectrum. When it comes to cloud and you got >>a combination, you have a consulting business and also >>so Merkel has multiple service lines. Consulting business is one of them where we can help them on how to approach these transformational initiatives and give them blueprints and roadmaps and strategy. Then we can also help them understand what the customer strategy should be, so that they can market very intelligently to their end customers. Then we have a technology business, which is all about leveraging cloud and advanced analytics. Then we have data business that data assets that I was talking about, that we monetise. We have promotions and loyalty. We have media, so we recover multiple services portfolio. >>How do you mentioned analytics a couple times? How do you tie that? Back to the to the to the sales function. I would imagine your your clients are increasingly asking for analytics so they can manage their dashboards and and make sure they're above the line. How is that evolving? Yes, >>So that's a very important line because, you know, data is data, right? You bring in the data, but what you do with the data, how you know, how you ask questions and how you derive intelligence from it? Because that's the actionable part. So a few areas I'll give you one or two examples on how those analytics kind of come into picture. Let's imagine a brand which is trying to sell a particular product or a particular service to the to a set of customers Now who those set of customers are, You know where they should target this, who their target customers are, what the demographics are that's all done through and analytics and what I gave you is a very simple example. There are so many advanced examples, you know, that come into artificial intelligence machine learning those type of aspects as well. So analytics definitely play a huge role on how these brands need to sell and personalised the offerings that they're going to offer to. The customers >>used to be really pure art, right? It's really >>not anymore. It's all data driven. Moneyball. Moneyball? >>Yes, exactly. Exactly. Maybe still a little bit of hard in there, right? It doesn't hurt. It doesn't hurt to have a little creative flair still, but you've got to go with the data. >>That's where the expertise comes in, right? That's where the experience comes in and how you take that science and combine it with the art to present it to the end customer. That's exactly you know. It's a combination, >>and we also take the time to educate our clients on how we're doing it. So it's not done in a black box, so they can learn and grow themselves where they may end up developing their own group to handle it, as opposed to outsourcing with Merkel, >>teach them how to fish. Last question. Where do you see this in 2 to 3 years. Where do you want to take it? >>I think future is Cloud AWS being the market leader. I think aws has a huge role to play. Um, we are very excited to be partners with AWS. I think it's a match made in heaven. AWS cells in, uh, majority of the sales happen in our focus is marketing. I think if we can bring both the worlds together, I think that would be a very powerful story for us to be >>good news for AWS. They little your DNA can rub off on them would be good, guys. Thanks so much for coming to the Cube. Thank you. All right. Thank you for watching everybody. This is Dave Volonte for the Cube Day four aws re invent. Were the Cube the global leader in high tech coverage? Right back. Mhm. Mhm. Mhm.

Published Date : Dec 2 2021

SUMMARY :

You're watching the Tom Miller is here is the senior vice president of Alliances. is provide that technology to help bring that creative and media together. What are some of the big waves that you guys are seeing that you're trying to ride? And they need to move that to a cloud environment So as Tom said, you know, we're part of, uh Dentsu umbrella And you do that as a service. I mean, you really it's happening. And for the most part, they're trying to understand the Technology is enabling that is that kind of the play here? These are big data problems that all these brands are kind of trying to solve. I would say Think about our marketers friend, you know, and they have a transformation clients have first party data and you might recommend bringing in other data sources. And the idea is to take those data assets and make them available on AWS So you have a CMO And I suppose the chief digital officer fits in there too. So the secret sauce that Merkel brings to the table is that we know the language, So you got data. where you started, where you began leveraging the cloud. When it comes to cloud and you got Then we have a technology business, which is all about leveraging cloud and advanced analytics. the to the sales function. You bring in the data, but what you do with the data, how you know, how you ask questions and how you derive It's all data driven. It doesn't hurt to have a little creative flair still, but you've got to go with the data. That's where the experience comes in and how you take that science So it's not done in a black box, so they can learn and grow Where do you want to take it? I think aws has a huge role to play. Thanks so much for coming to the Cube.

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Jessica Alexander, CrowdStrike | AWS re:Invent 2021


 

(upbeat music) >> Hey, welcome to theCUBE's coverage of AWS re:Invent 2021. I'm Lisa Martin, and I'm pleased to be joined by Jessica Alexander, who is the VP of Cloud Solutions Sales and Alliances at CrowdStrike. Jessica, welcome to the program. >> Thank you, Lisa. It's great to be here. >> So we're going to unpack a lot today, some news, what's going on with the threat landscape, what you're seeing across industries, but I want to get started talking a little bit about your team. As I mentioned, VP of Cloud Solutions Sales and Alliances. Talk to me about your team because you have a unique GTM here that I'd like to get into. >> Sure. Thank you, Lisa. Well, we recently launched our new cloud security products, Cloud Workload Protection and Horizon earlier this year. So we wanted to make sure that we accelerated our entry into this new product market, this new addressable market, and so we established not only a cloud sales specialist team that helps our core sellers as well as our partners sell our new cloud security products but we also wanted to make sure it was tightly integrated and aligned with our Cloud Alliances so specifically our co-sell relationship and partnership that we have with AWS. >> Got it. Let's talk about some of the things you mentioned, Aksino acceleration entering into the market. We saw a lot of acceleration in the last 20 months and counting, especially with respect to cloud adoption, digital transformation, but also the threat landscape things have accelerated. Wanted to get some information from you on what you've seen. We've seen and talked to a lot of folks on ransomware stats, you know, it's up nearly 11x in the first half of '21, but you guys have some unique stats and insights on that. Talk to me about what CrowdStrike is seeing with respect to that threat landscape and who it's impacting. >> Sure. You know, we have a unique perspective. CrowdStrike has millions of sensors out in our customer environments, they're feeding trillions of events into the cloud and we're able to correlate this data in real time, so this gives us a very unique perspective into what's happening in adversary activity out in the world. We also get feeds from our incident response teams that are actively responding to issues, as well as our Intel operatives out in the world. So, you know, we correlate these three sources of data into our threat graph in the cloud powered by AWS, which gives us very good insights into activity that we're seeing from an adversary perspective. So we also have a group called the OverWatch team, they are 24 by seven, you know, humans monitoring our cloud and monitoring our customer's networks to detect or, you know, get pre-breach activity information. And what they're seeing is that, you know, over this last year, an adversary is able to enter a network and move laterally into that network within one hour and 32 minutes. Now, you know, this is really fast, especially when you consider that in 2020, that average was four hours and 37 minutes for a threat actor to move laterally, you know, infiltrate a network and then move laterally. So, you know, the themes that we're seeing are adversaries are getting a lot faster and a lot more efficient, and, you know, as more companies are moving to remote work environments, you know, setting up virtual infrastructure for employees to use for work and productivity, you know, that threat landscape becomes more critical. >> Right? It becomes more critical. It becomes bigger. And of course we are in this work from anywhere environment that's going to last or some amount of it will persist permanently. So what you're saying is you're seeing a 4x increase in the speed with which adversaries can get in and laterally move within a network, so dramatically faster in a year over year period, where, so there's been so much flux in every market and of course in our lives, what are some of the things that you're helping customers do to combat this growing challenge? >> Well, it really goes back to being predictive and having that real time snapshot of what's going on and being able to proactively reach out to customers before anything bad happens and, you know, we're also seeing that ransomware continues to be an issue for customers, so, you know, having the ability to prevent these attacks and ransomware from happening in the first place and really taking the advantage that an adversary may have from a speed or intelligence perspective, taking that advantage away by having the Falcon Platform actively monitoring our customer environments is a big advantage. >> So let's talk about, speaking of advantages, what are you guys announcing at re:Invent this year? >> Sure. Well, we have two new service integrations with Amazon EKS, AWS Outpost and AWS Firelands to talk about this year. The cool thing is that, you know, customers are going to get our wonderful breach protection that we have, you know, the gold standard of breach protection, they'll have that available on various cloud services. And what it does is it provides consistent security and simplified operational management across AWS services, as customers extend those from public cloud to the data center, to the edge. And you know, the other great benefit is that it accelerates threat hunting, so we were talking about, you know, being able to predict and see what adversaries are doing. You know, one of the great customer benefits is that they can do that with their own teams and be able to do that on a cloud infrastructure as well. >> And how much of the events of the last 20 months was a catalyst or were catalysts for these integrations that you just mentioned? I imagine the threat landscape growing ransomware becoming a 'when we get hit not if' would have been some of those catalysts. >> Well, you know, we're seeing that the adoption of cloud services, especially for end user computing is growing much faster than traditional on-prem desktops, laptops, as people continue to work remotely and customers need to be, or corporations need to be efficient at how they manage end user computing environments. So, you know, we are seeing that adversary activity is picking up, they're getting smarter about, you know, leveraging cloud services and potential misconfigurations, there're really four key areas that we see customers struggle with, whether it be, you know, the complexity of cloud services, whether it be shadow IT, and a lot of the security folks don't necessarily know where all the cloud services are being deployed, then you've got, you know, kind of the advanced techniques that adversaries are using to get into networks. And then, you know, last but certainly not least is skills shortage. We're finding that a lot of customers want a turnkey solution, where they don't have to have a team of cloud security specialists to respond or handle any misconfigurations or issues that come up. They want to have a turnkey solution, a team that's already watching and reaching out to them to say, "Hey, you may want to look into XYZ and update a policy, or, you know, activate this new, you know, this feature in the platform." >> Yeah. That real time, the ability to have something that's turnkey is critical in this day and age where things are moving so quickly, there's so much being accelerated, good stuff and bad stuff. But also you mentioned that cybersecurity skills gap, which is in its, I think it's in its fifth year now, which is a big challenge for organizations as this scattered, work from anywhere persists as does the growth of the threat landscape. Let's get into now, for, you mentioned the adoption of cloud services has gone up considerably in this interesting time period, how is CrowdStrike helping customers do that securely, migrate from on-prem to the cloud with that security and that confidence that their landscape is protected? >> Yeah, well, we find obviously in the shared responsibility model, the great thing is that, you know, CrowdStrike and AWS team up to help, you know, customers have a better together experience as they migrate to the cloud. AWS is obviously responsible for the security of the cloud and customers are responsible for the security in the cloud. And in speaking with our customers who are moving or have moved to cloud services, and they really want a trusted and simple platform to use when securing their data and applications. So what, you know, they also have hybrid environments that can get complex to support, and, you know, we want to be able to provide them with a unified platform, a unified experience, regardless of where the workload is running or what services that it's using. You know, they have that unified visibility and protection across all of the cloud workloads. We're also, you know, seeing that, especially the reason we're doing this great integration with Outpost and EKS Anywhere is that customers are, you know, taking their cloud services out to their data centers as well as to the edge locations and branch offices, so they want to be able to run EKS on their own infrastructure. So it's important that customers have that portability that regardless of whether it's a laptop or an EC2 instance or an EKS container, you know, they have that portability throughout the continuum of their cloud journey. >> That continuum is absolutely critical as we, you know, talk about cloud and application or continuum from the customer's perspective, the cloud continuum is something that is front and center for customers, I imagine in every industry. >> Oh, for sure, 'cause every industry is adopting cloud maybe at a different speed, maybe for different applications, but, you know, everybody's moving to the cloud. >> So talk to me about what you're announcing with AWS, let's get into a little bit about the partnership that CloudStrike and AWS have, let's unpack that a bit. >> Sure. You know, we've been an AWS advanced technology partner for over five years. We've had our products, we now have six of our CrowdStrike products listed on AWS Marketplace. We're an active co-sell partner and, you know, have our security competency and our well-architected certification. And really it's about building trust with our customers. You know, AWS has a lot of wonderful partner products for customers to use and it's really about building trust that, you know, we're validated, we're vetted, we have a lot of customers who are using our products with AWS, and, you know, I think it's that tight collaboration, for example, if you look at what we're doing with Humio, we've implemented a quick start program, which AWS has to get customers quickly deployed with an integration or a new capability with a partner product. And what this does is it spins up a quick cloud formation template, customer can integrate it very quickly with the AWS Firelands and then, you know, all that log information coming from the AWS containers is easily ingested into the Humio platform. And so, you know, it really reduces the time to get the integration up and running as well as pulling all that data into the Humio platform so that customers can, like we said earlier, go back and threat hunt across, you know, different cloud service components in a quick and easy way. >> Quick and easy is good as is faster time to value. You mentioned the word trust, and, you know, we talk about trust, we've been talking about it for years as it relates to technology, but I'm curious, Jessica, in the last year and a half, if your customer conversations have changed, is trust now even more important than ever as there are so many things in flux, have you noticed any sort of change there in your customer conversations? >> Well, you know, I think trust is extensible. And over the last 10 years, CrowdStrike's done a really great job of building customer trust. And, you know, we started out as, you know, kind of primarily EDR and we've moved into prevention and now we're moving into identity protection and XDR so, you know, I see a pattern that, you know, we've built this amazing core of trust across our existing customers, and as we offer more capabilities, whether it be, you know, cloud security or XDR, identity protection, you know, customers trust us and so they're very willing to say, "ah well, I want to try out these new capabilities that CrowdStrike has because we trust you guys, you know, you've done a lot to protect our brand and, you know, really make our internal teams a lot more efficient and a lot smarter." So, you know, I think while trust is important, it's also something that we get to carry forward as we enter new markets and continue to innovate and provide new capabilities for our customers. >> And really extending that trusted, valued partner relationship that you've already established with customers in every industry. So where can customers go? So the joint GTM customers, and you said products available in the AWS marketplace, but where do you recommend customers go to learn more about how they can work with these joint solutions that CrowdStrike and AWS have together? >> Absolutely. We have a landing page on AWS, if you Google AWS and CrowdStrike, whether it be marketplace or EKS Anywhere, Amazon outposts, we're on all the joint product pages with Amazon, as well as always going to crowdstrike.com and looking up our cloud security products. >> Got it. And last question for you, Jessica, summarize the announcement in terms of business outcomes that it's going to enable your joint customers to achieve. >> Absolutely. You know, I think it goes back to probably the primary reason is complexity. And, you know, with complexity comes risk and blind spots so being able to have a unified platform that no matter where the workload is, or the employee may be, they are protected and have, you know, a unified platform and experience to manage their security risk. >> Excellent. Jessica, thank you so much for coming on the program today, sharing with me, what's new with CrowdStrike, some of the things that you're seeing, and what you're helping customers to accomplish in a very dynamic environment, we appreciate your time and your insights. >> Thank you for having me, Lisa. >> For Jessica Alexander, I'm Lisa Martin, and you're watching theCUBE's coverage of AWS re:Invent 2021. (gentle music)

Published Date : Dec 1 2021

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AWS reInvent Jessica Alexander


 

(upbeat music) >> Hey, welcome to theCUBE's coverage of AWS re:Invent 2021. I'm Lisa Martin, and I'm pleased to be joined by Jessica Alexander, who is the VP of Cloud Solutions Sales and Alliances at CrowdStrike. Jessica, welcome to the program. >> Thank you, Lisa. It's great to be here. >> So we're going to unpack a lot today, some news, what's going on with the threat landscape, what you're seeing across industries, but I want to get started talking a little bit about your team. As I mentioned, VP of Cloud Solutions Sales and Alliances. Talk to me about your team because you have a unique GTM here that I'd like to get into. >> Sure. Thank you, Lisa. Well, we recently launched our new cloud security products, Cloud Workload Protection and Horizon earlier this year. So we wanted to make sure that we accelerated our entry into this new product market, this new addressable market, and so we established not only a cloud sales specialist team that helps our core sellers as well as our partners sell our new cloud security products but we also wanted to make sure it was tightly integrated and aligned with our Cloud Alliances so specifically our co-sell relationship and partnership that we have with AWS. >> Got it. Let's talk about some of the things you mentioned, Aksino acceleration entering into the market. We saw a lot of acceleration in the last 20 months and counting, especially with respect to cloud adoption, digital transformation, but also the threat landscape things have accelerated. Wanted to get some information from you on what you've seen. We've seen and talked to a lot of folks on ransomware stats, you know, it's up nearly 11x in the first half of '21, but you guys have some unique stats and insights on that. Talk to me about what CrowdStrike is seeing with respect to that threat landscape and who it's impacting. >> Sure. You know, we have a unique perspective. CrowdStrike has millions of sensors out in our customer environments, they're feeding trillions of events into the cloud and we're able to correlate this data in real time, so this gives us a very unique perspective into what's happening in adversary activity out in the world. We also get feeds from our incident response teams that are actively responding to issues, as well as our Intel operatives out in the world. So, you know, we correlate these three sources of data into our threat graph in the cloud powered by AWS, which gives us very good insights into activity that we're seeing from an adversary perspective. So we also have a group called the OverWatch team, they are 24 by seven, you know, humans monitoring our cloud and monitoring our customer's networks to detect or, you know, get pre-breach activity information. And what they're seeing is that, you know, over this last year, an adversary is able to enter a network and move laterally into that network within one hour and 32 minutes. Now, you know, this is really fast, especially when you consider that in 2020, that average was four hours and 37 minutes for a threat actor to move laterally, you know, infiltrate a network and then move laterally. So, you know, the themes that we're seeing are adversaries are getting a lot faster and a lot more efficient, and, you know, as more companies are moving to remote work environments, you know, setting up virtual infrastructure for employees to use for work and productivity, you know, that threat landscape becomes more critical. >> Right? It becomes more critical. It becomes bigger. And of course we are in this work from anywhere environment that's going to last or some amount of it will persist permanently. So what you're saying is you're seeing a 4x increase in the speed with which adversaries can get in and laterally move within a network, so dramatically faster in a year over year period, where, so there's been so much flux in every market and of course in our lives, what are some of the things that you're helping customers do to combat this growing challenge? >> Well, it really goes back to being predictive and having that real time snapshot of what's going on and being able to proactively reach out to customers before anything bad happens and, you know, we're also seeing that ransomware continues to be an issue for customers, so, you know, having the ability to prevent these attacks and ransomware from happening in the first place and really taking the advantage that an adversary may have from a speed or intelligence perspective, taking that advantage away by having the Falcon Platform actively monitoring our customer environments is a big advantage. >> So let's talk about, speaking of advantages, what are you guys announcing at re:Invent this year? >> Sure. Well, we have two new service integrations with Amazon EKS, AWS Outpost and AWS Firelands to talk about this year. The cool thing is that, you know, customers are going to get our wonderful breach protection that we have, you know, the gold standard of breach protection, they'll have that available on various cloud services. And what it does is it provides consistent security and simplified operational management across AWS services, as customers extend those from public cloud to the data center, to the edge. And you know, the other great benefit is that it accelerates threat hunting, so we were talking about, you know, being able to predict and see what adversaries are doing. You know, one of the great customer benefits is that they can do that with their own teams and be able to do that on a cloud infrastructure as well. >> And how much of the events of the last 20 months was a catalyst or were catalysts for these integrations that you just mentioned? I imagine the threat landscape growing ransomware becoming a 'when we get hit not if' would have been some of those catalysts. >> Well, you know, we're seeing that the adoption of cloud services, especially for end user computing is growing much faster than traditional on-prem desktops, laptops, as people continue to work remotely and customers need to be, or corporations need to be efficient at how they manage end user computing environments. So, you know, we are seeing that adversary activity is picking up, they're getting smarter about, you know, leveraging cloud services and potential misconfigurations, there're really four key areas that we see customers struggle with, whether it be, you know, the complexity of cloud services, whether it be shadow IT, and a lot of the security folks don't necessarily know where all the cloud services are being deployed, then you've got, you know, kind of the advanced techniques that adversaries are using to get into networks. And then, you know, last but certainly not least is skills shortage. We're finding that a lot of customers want a turnkey solution, where they don't have to have a team of cloud security specialists to respond or handle any misconfigurations or issues that come up. They want to have a turnkey solution, a team that's already watching and reaching out to them to say, "Hey, you may want to look into XYZ and update a policy, or, you know, activate this new, you know, this feature in the platform." >> Yeah. That real time, the ability to have something that's turnkey is critical in this day and age where things are moving so quickly, there's so much being accelerated, good stuff and bad stuff. But also you mentioned that cybersecurity skills gap, which is in its, I think it's in its fifth year now, which is a big challenge for organizations as this scattered, work from anywhere persists as does the growth of the threat landscape. Let's get into now, for, you mentioned the adoption of cloud services has gone up considerably in this interesting time period, how is CrowdStrike helping customers do that securely, migrate from on-prem to the cloud with that security and that confidence that their landscape is protected? >> Yeah, well, we find obviously in the shared responsibility model, the great thing is that, you know, CrowdStrike and AWS team up to help, you know, customers have a better together experience as they migrate to the cloud. AWS is obviously responsible for the security of the cloud and customers are responsible for the security in the cloud. And in speaking with our customers who are moving or have moved to cloud services, and they really want a trusted and simple platform to use when securing their data and applications. So what, you know, they also have hybrid environments that can get complex to support, and, you know, we want to be able to provide them with a unified platform, a unified experience, regardless of where the workload is running or what services that it's using. You know, they have that unified visibility and protection across all of the cloud workloads. We're also, you know, seeing that, especially the reason we're doing this great integration with Outpost and EKS Anywhere is that customers are, you know, taking their cloud services out to their data centers as well as to the edge locations and branch offices, so they want to be able to run EKS on their own infrastructure. So it's important that customers have that portability that regardless of whether it's a laptop or an EC2 instance or an EKS container, you know, they have that portability throughout the continuum of their cloud journey. >> That continuum is absolutely critical as we, you know, talk about cloud and application or continuum from the customer's perspective, the cloud continuum is something that is front and center for customers, I imagine in every industry. >> Oh, for sure, 'cause every industry is adopting cloud maybe at a different speed, maybe for different applications, but, you know, everybody's moving to the cloud. >> So talk to me about what you're announcing with AWS, let's get into a little bit about the partnership that CloudStrike and AWS have, let's unpack that a bit. >> Sure. You know, we've been an AWS advanced technology partner for over five years. We've had our products, we now have six of our CrowdStrike products listed on AWS Marketplace. We're an active co-sell partner and, you know, have our security competency and our well-architected certification. And really it's about building trust with our customers. You know, AWS has a lot of wonderful partner products for customers to use and it's really about building trust that, you know, we're validated, we're vetted, we have a lot of customers who are using our products with AWS, and, you know, I think it's that tight collaboration, for example, if you look at what we're doing with Humio, we've implemented a quick start program, which AWS has to get customers quickly deployed with an integration or a new capability with a partner product. And what this does is it spins up a quick cloud formation template, customer can integrate it very quickly with the AWS Firelands and then, you know, all that log information coming from the AWS containers is easily ingested into the Humio platform. And so, you know, it really reduces the time to get the integration up and running as well as pulling all that data into the Humio platform so that customers can, like we said earlier, go back and threat hunt across, you know, different cloud service components in a quick and easy way. >> Quick and easy is good as is faster time to value. You mentioned the word trust, and, you know, we talk about trust, we've been talking about it for years as it relates to technology, but I'm curious, Jessica, in the last year and a half, if your customer conversations have changed, is trust now even more important than ever as there are so many things in flux, have you noticed any sort of change there in your customer conversations? >> Well, you know, I think trust is extensible. And over the last 10 years, CrowdStrike's done a really great job of building customer trust. And, you know, we started out as, you know, kind of primarily EDR and we've moved into prevention and now we're moving into identity protection and XDR so, you know, I see a pattern that, you know, we've built this amazing core of trust across our existing customers, and as we offer more capabilities, whether it be, you know, cloud security or XDR, identity protection, you know, customers trust us and so they're very willing to say, "ah well, I want to try out these new capabilities that CrowdStrike has because we trust you guys, you know, you've done a lot to protect our brand and, you know, really make our internal teams a lot more efficient and a lot smarter." So, you know, I think while trust is important, it's also something that we get to carry forward as we enter new markets and continue to innovate and provide new capabilities for our customers. >> And really extending that trusted, valued partner relationship that you've already established with customers in every industry. So where can customers go? So the joint GTM customers, and you said products available in the AWS marketplace, but where do you recommend customers go to learn more about how they can work with these joint solutions that CrowdStrike and AWS have together? >> Absolutely. We have a landing page on AWS, if you Google AWS and CrowdStrike, whether it be marketplace or EKS Anywhere, Amazon outposts, we're on all the joint product pages with Amazon, as well as always going to crowdstrike.com and looking up our cloud security products. >> Got it. And last question for you, Jessica, summarize the announcement in terms of business outcomes that it's going to enable your joint customers to achieve. >> Absolutely. You know, I think it goes back to probably the primary reason is complexity. And, you know, with complexity comes risk and blind spots so being able to have a unified platform that no matter where the workload is, or the employee may be, they are protected and have, you know, a unified platform and experience to manage their security risk. >> Excellent. Jessica, thank you so much for coming on the program today, sharing with me, what's new with CrowdStrike, some of the things that you're seeing, and what you're helping customers to accomplish in a very dynamic environment, we appreciate your time and your insights. >> Thank you for having me, Lisa. >> For Jessica Alexander, I'm Lisa Martin, and you're watching theCUBE's coverage of AWS re:Invent 2021. (gentle music)

Published Date : Nov 10 2021

SUMMARY :

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Derek Manky, Fortinet | CUBEConversation


 

>> Welcome to this Cube Conversation, I'm Lisa Martin. I'm joined by Derek Manky next, the Chief Security Insights and Global Threat Alliances at Fortiguard Labs. Derek, welcome back to the program. >> Hey, it's great to be here again. A lot of stuff's happened since we last talked. >> So Derek, one of the things that was really surprising from this year's Global Threat Landscape Report is a 10, more than 10x increase in ransomware. What's going on? What have you guys seen? >> Yeah so this is massive. We're talking over a thousand percent over a 10x increase. This has been building Lisa, So this has been building since December of 2020. Up until then we saw relatively low high watermark with ransomware. It had taken a hiatus really because cyber criminals were going after COVID-19 lawyers and doing some other things at the time. But we did see a seven fold increase in December, 2020. That has absolutely continued this year into a momentum up until today, it continues to build, never subsided. Now it's built to this monster, you know, almost 11 times increase from, from what we saw back last December. And the reason, what's fueling this is a new verticals that cyber criminals are targeting. We've seen the usual suspects like telecommunication, government in position one and two. But new verticals that have risen up into this third and fourth position following are MSSP, and this is on the heels of the Kaseya attack of course, that happened in 2021, as well as operational technology. There's actually four segments, there's transportation, automotive, manufacturing, and then of course, energy and utility, all subsequent to each other. So there's a huge focus now on, OT and MSSP for cyber criminals. >> One of the things that we saw last year this time, was that attackers had shifted their focus away from enterprise infrastructure devices, to home networks and consumer grade products. And now it looks like they're focusing on both. Are you seeing that? >> Yes, absolutely. In two ways, so first of all, again, this is a kill chain that we talk about. They have to get a foothold into the infrastructure, and then they can load things like ransomware on there. They can little things like information stealers as an example. The way they do that is through botnets. And what we reported in this in the first half of 2021 is that Mirai, which is about a two to three-year old botnet now is number one by far, it was the most prevalent botnet we've seen. Of course, the thing about Mirai is that it's an IOT based botnet. So it sits on devices, sitting inside consumer networks as an example, or home networks, right. And that can be a big problem. So that's the targets that cyber criminals are using. The other thing that we saw that was interesting was that one in four organizations detected malvertising. And so what that means Lisa, is that cyber criminals are shifting their tactics from going just from cloud-based or centralized email phishing campaigns to web born threats, right. So they're infecting sites, waterhole attacks, where, you know, people will go to read their daily updates as an example of things that they do as part of their habits. They're getting sent links to these sites that when they go to it, it's actually installing those botnets onto those systems, so they can get a foothold. We've also seen scare tactics, right. So they're doing new social engineering lures, pretending to be human resource departments. IT staff and personnel, as an example, with popups through the web browser that look like these people to fill out different forms and ultimately get infected on home devices. >> Well, the home device use is proliferate. It continues because we are still in this work from home, work from anywhere environment. Is that, you think a big factor in this increase from 7x to nearly 11x? >> It is a factor, absolutely. Yeah, like I said, it's also, it's a hybrid of sorts. So a lot of that activity is going to the MSSP angle, like I said to the OT. And to those new verticals, which by the way, are actually even larger than traditional targets in the past, like finance and banking, is actually lower than that as an example. So yeah, we are seeing a shift to that. And like I said, that's, further backed up from what we're seeing on with the, the botnet activity specifically with Mirai too. >> Are you seeing anything in terms of the ferocity, we know that the volume is increasing, are they becoming more ferocious, these attacks? >> Yeah, there is a lot of aggression out there, certainly from, from cyber criminals. And I would say that the velocity is increasing, but the amount, if you look at the cyber criminal ecosystem, the stakeholders, right, that is increasing, it's not just one or two campaigns that we're seeing. Again, we're seeing, this has been a record cases year, almost every week we've seen one or two significant, cyber security events that are happening. That is a dramatic shift compared to last year or even, two years ago too. And this is because, because the cyber criminals are getting deeper pockets now. They're becoming more well-funded and they have business partners, affiliates that they're hiring, each one of those has their own methodology, and they're getting paid big. We're talking up to 70 to 80% commission, just if they actually successfully, infect someone that pays for the ransom as an example. And so that's really, what's driving this too. It's a combination of this kind of perfect storm as we call it, right. You have this growing attack surface, work from home environments and footholds into those networks, but you have a whole bunch of other people now on the bad side that are orchestrating this and executing the attacks too. >> So what can organizations do to start- to slow down or limit the impacts of this growing ransomware as a service? >> Yeah, great question. Everybody has their role in this, I say, right? So if we look at, from a strategic point of view, we have to disrupt cyber crime, how do we do that? It starts with the kill chain. It starts with trying to build resilient networks. So things like ZTA and a zero trust network access, SD-WAN as an example for protecting that WAN infrastructure. 'Cause that's where the threats are floating to, right. That's how they get the initial footholds. So anything we can do on the preventative side, making networks more resilient, also education and training is really key. Things like multi-factor authentication are all key to this because if you build that preventatively and it's a relatively small investment upfront Lisa, compared to the collateral damage that can happen with these ransomware paths, the risk is very high. That goes a long way, it also forces the attackers to- it slows down their velocity, it forces them to go back to the drawing board and come up with a new strategy. So that is a very important piece, but there's also things that we're doing in the industry. There's some good news here, too, that we can talk about because there's things that we can actually do apart from that to really fight cyber crime, to try to take the cyber criminals offline too. >> All right, hit me with the good news Derek. >> Yeah, so a couple of things, right. If we look at the botnet activity, there's a couple of interesting things in there. Yes, we are seeing Mirai rise to the top right now, but we've seen big problems of the past that have gone away or come back, not as prolific as before. So two specific examples, EMOTET, that was one of the most prolific botnets that was out there for the past two to three years, there is a take-down that happened in January of this year. It's still on our radar but immediately after that takedown, it literally dropped to half of the activity it had before. And it's been consistently staying at that low watermark now at that half percentage since then, six months later. So that's very good news showing that the actual coordinated efforts that were getting involved with law enforcement, with our partners and so forth, to take down these are actually hitting their supply chain where it hurts, right. So that's good news part one. Trickbot was another example, this is also a notorious botnet, takedown attempt in Q4 of 2020. It went offline for about six months in our landscape report, we actually show that it came back online in about June this year. But again, it came back weaker and now the form is not nearly as prolific as before. So we are hitting them where it hurts, that's that's the really good news. And we're able to do that through new, what I call high resolution intelligence that we're looking at too. >> Talk to me about that high resolution intelligence, what do you mean by that? >> Yeah, so this is cutting edge stuff really, gets me excited, keeps me up at night in a good way. 'Cause we we're looking at this under the microscope, right. It's not just talking about the what, we know there's problems out there, we know there's ransomware, we know there's a botnets, all these things, and that's good to know, and we have to know that, but we're able to actually zoom in on this now and look at- So we, for the first time in the threat landscape report, we've published TTPs, the techniques, tactics, procedures. So it's not just talking about the what, it's talking about the how, how are they doing this? What's their preferred method of getting into systems? How are they trying to move from system to system? And exactly how are they doing that? What's the technique? And so we've highlighted that, it's using the MITRE attack framework TTP, but this is real time data. And it's very interesting, so we're clearly seeing a very heavy focus from cyber criminals and attackers to get around security controls, to do defense innovation, to do privilege escalation on systems. So in other words, trying to be common administrator so they can take full control of the system. As an example, lateral movement, there's still a preferred over 75%, 77 I believe percent of activity we observed from malware was still trying to move from system to system, by infecting removable media like thumb drives. And so it's interesting, right. It's a brand new look on these, a fresh look, but it's this high resolution, is allowing us to get a clear image, so that when we come to providing strategic guides and solutions in defense, and also even working on these takedown efforts, allows us to be much more effective. >> So one of the things that you said in the beginning was we talked about the increase in ransomware from last year to this year. You said, I don't think that we've hit that ceiling yet, but are we at an inflection point? Data showing that we're at an inflection point here with being able to get ahead of this? >> Yeah, I would like to believe so, there is still a lot of work to be done unfortunately. If we look at, there's a recent report put out by the Department of Justice in the US saying that, the chance of a criminal to be committing a crime, to be caught in the US is somewhere between 55 to 60%, the same chance for a cyber criminal lies less than 1%, well 0.5%. And that's the bad news, the good news is we are making progress in sending messages back and seeing results. But I think there's a long road ahead. So, there's a lot of work to be done, We're heading in the right direction. But like I said, they say, it's not just about that. It's, everyone has their role in this, all the way down to organizations and end users. If they're doing their part of making their networks more resilient through this, through all of the, increasing their security stack and strategy. That is also really going to stop the- really ultimately the profiteering that wave, 'cause that continues to build too. So it's a multi-stakeholder effort and I believe we are getting there, but I continue to still, I continue to expect the ransomware wave to build in the meantime. >> On the end-user front, that's always one of the vectors that we talk about, it's people, right? There's so much sophistication in these attacks that even security folks and experts are nearly fooled by them. What are some of the things that you're saying that governments are taking action on some recent announcements from the White House, but other organizations like Interpol, the World Economic Forum, Cyber Crime Unit, what are some of the things that governments are doing that you're seeing that as really advantageous here for the good guys? >> Yeah, so absolutely. This is all about collaboration. Governments are really focused on public, private sector collaboration. So we've seen this across the board with Fortiguard Labs, we're on the forefront with this, and it's really exciting to see that, it's great. There's always been a lot of will to work together, but we're starting to see action now, right? Interpol is a great example, they recently this year, held a high level forum on ransomware. I actually spoke and was part of that forum as well too. And the takeaways from that event were that we, this was a message to the world, that public, private sector we need. They actually called ransomware a pandemic, which is what I've referred to it as before in itself as well too. Because it is becoming that much of a problem and that we need to work together to be able to create action, action against this, measure success, become more strategic. The World Economic Forum were leading a project called the Partnership Against Cyber Crime Threat Map Project. And this is to identify, not just all this stuff we talked about in the threat landscape report, but also looking at, things like, how many different ransomware gangs are there out there. What do the money laundering networks look like? It's that side of the supply chain to map out, so that we can work together to actually take down those efforts. But it really is about this collaborative action that's happening and it's innovation and there's R&D behind this as well, that's coming to the table to be able to make it impactful. >> So it sounds to me like ransomware is no longer a- for any organization in any industry you were talking about the expansion of verticals. It's no longer a, "If this happens to us," but a matter of when and how do we actually prepare to remediate, prevent any damage? >> Yeah, absolutely, how do we prepare? The other thing is that there's a lot of, with just the nature of cyber, there's a lot of connectivity, there's a lot of different, it's not just always siloed attacks, right. We saw that with Colonial obviously, this year where you have attacks on IT, that can affect consumers, right down to consumers, right. And so for that very reason, everybody's infected in this. it truly is a pandemic I believe on its own. But the good news is, there's a lot of smart people on the good side and that's what gets me excited. Like I said, we're working with a lot of these initiatives. And like I said, some of those examples I called up before, we're actually starting to see measurable progress against this as well. >> That's good, well never a dull day I'm sure in your world. Any thing that you think when we talk about this again, in a few more months of the second half of 2021, anything you predict crystal ball wise that we're going to see? >> Yeah, I think that we're going to continue to see more of the, I mean, ransomware, absolutely, more of the targeted attacks. That's been a shift this year that we've seen, right. So instead of just trying to infect everybody for ransom, as an example, going after some of these new, high profile targets, I think we're going to continue to see that happening from the ransomware side and because of that, the average costs of these data breaches, I think they're going to continue to increase, it already did in 2021 as an example, if we look at the cost of a data breach report, it's gone up to about $5 million US on average, I think that's going to continue to increase as well too. And then the other thing too is, I think that we're going to start to see more, more action on the good side like we talked about. There was already a record amount of takedowns that have happened, five takedowns that happened in January. There were arrests made to these business partners, that was also new. So I'm expecting to see a lot more of that coming out towards the end of the year too. >> So as the challenges persist, so do the good things that are coming out of this. Where can folks go to get this first half 2021 Global Threat Landscape? What's the URL that they can go to? >> Yeah, you can check it out, all of our updates and blogs including the threat landscape reports on blog.fortinet.com under our threat research category. >> Excellent, I read that blog, it's fantastic. Derek, always a pleasure to talk to you. Thanks for breaking this down for us, showing what's going on. Both the challenging things, as well as the good news. I look forward to our next conversation. >> Absolutely, it was great chatting with you again, Lisa. Thanks. >> Likewise for Derek Manky, I'm Lisa Martin. You're watching this Cube Conversation. (exciting music)

Published Date : Aug 31 2021

SUMMARY :

Welcome to this Cube Hey, it's great to be here again. So Derek, one of the things Now it's built to this monster, you know, One of the things that So that's the targets that Well, the home device So a lot of that activity but the amount, if you look at that we can talk about because with the good news Derek. of the activity it had before. So it's not just talking about the what, So one of the things that 'cause that continues to build too. What are some of the things And this is to identify, So it sounds to me like And so for that very reason, that we're going to see? more of the targeted attacks. so do the good things that including the threat landscape I look forward to our next conversation. chatting with you again, Lisa. Likewise for Derek

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Daniel Fried & David Harvey | VeeamON 2021


 

>> Hello, everybody. Welcome to VeeamON 2021. You're watching theCUBE's continuous coverage of this year's event. My name is Dave Vellante, and as the saying goes, you can go faster alone but further together, and that observation is most certainly true in the technology business, and with me to talk about the importance of partners and ecosystem expansion and leverage are Daniel Fried, who's the senior vice president for EMEA and worldwide channels and Veeam, and David Harvey who's the vice president of Strategic Global Alliances at Veeam. Gentlemen, welcome to theCUBE. Come on inside. >> Thank you, Dave. >> Thanks so much. Thank you. >> So you're welcome. So Daniel, about 40 partners by my count did at VeeamON virtual this year. Wow. It's unfortunate we can't interact with them face to face, but part of the story here 25% ARR growth and partners, obviously big contributor there. Give us the update from your perspective. >> Well, yeah. So first of all, I think it's going to be much more than the 40 partners that are going to attend VeeamON, because it's a key event that we've had already for a number of years, and this one this year is going to be as huge as usual, even bigger, because it is all remote. So everybody can participate. Now going to the results of the company, it is entirely also due to the partners. All types of partners, because we are 100% partner-based. We are a travel company. So all our businesses go through the buffers to reach out to the end customers, all different types of partners. So I do thank very, very much all partners around the world, all types of partners, because they all participate to the success of Veeam software, and this fantastic 25% growth indeed. >> Yeah, so David that's pretty important when you send that message. I mean a lot of companies, a lot of tech companies, struggle with that. They have a heritage of direct sales, and they say, hey we're super partner friendly, and then they do a big reach around. You kind of clean that up from day zero, but maybe talk a little bit about your philosophy around partnering. >> Yeah, absolutely. I mean it's been a core pillar, as you said Dave, of Veeam from day one, and we've been true to that message all the way through, and when you look at the rich ecosystem of the ProPartner Network that Daniel was talking about, and you also look at the way that we've embraced Alliances, not only from the technology integration point of view, but also within the go-to market position. It's just been a really rich experience for the Veeam field, the alliances and partner field, but more important for the customers, because they get the best of breed from both sides. They get peace of mind on supply chain, but fundamentally, and you touched on this point Dave, a lot of people talk about it in principle. We live it all day every day, and I think when you look at the rich experience that you're going to get from VeeamON, when you look at the fact that the Alliance partners have lent in as the premium sponsors. These are the biggest guys in the industry. It's just a testament to trust, and it's a testament to delivering value to the customers. >> How should we think about the sort of partner makeup, and I'm interested in particularly the perspective from EMEA, but I mean a number of the partners, the majority of the premier partners, for example, they're U.S.-based companies, but of course they have very strong presence around the world, and then of course within EMEA, Daniel, you've got a lot of local partners as well. How should we think about that makeup? The big whales, who account for, many, many tens of millions, hundreds of millions of dollars but as well the collective of the larger ecosystem. How should we think about that pyramid? >> Well, this is a fantastic question. I think that we have to go back into understanding what the role of partner is to reach out to the end customers, and because Veeam is selling to companies, which are very small ones, very small SMB customers all the way to the very large complex multinationals. We need partners who have these capabilities to address all those, and of course the number of companies around the world. It's hundreds of millions of them. To give you an idea, because of the partners, our coverage is more than a hundred countries. In other words, we sell to more than a hundred countries around the world, even in places where our Veeam presence, physical presence is not there. We need different types of partners depending on what is needed, what the customers are requesting, We talk about the popup neural network, but I would like to talk, to go even farther, and talk about an ecosystem, of business ecosystems, using the theme solutions and the Veeam technologies with the alliancers, with the STEM integrators, with the VAR, with the resellers, and with the service providers, with all different types of typologies partners, and it is not one unique way of doing businesses. So you've got huge companies, but you have a lot of small ones to be capable to sell to a mom and dad shop somewhere in the middle of the desert or somewhere around the world, but we also need to have competencies, because customers have requests that become more and more complex, because the world is becoming more and more complex from an IT perspective. So we need to have competencies, and this is what we try in this co-partner network software is to bring these competencies up to be capable through the partners to answer all the requests and all the needs of all the customers around the world. >> So, David, it's not just sort of generic. I mean obviously, as a 100% channel partner company, you're looking for volume and distribution, but as Daniel just said, there's competency. So what are some of the competencies that partners bring to the table? Maybe you have some examples that you can share. >> Yeah, absolutely. So if you look at a couple of different areas, what I would say is we look at this problems that customers are dealing with in two ways. One, they're dealing with the fact that they want a technology solution to something that they're dealing with today, and secondly, they want somebody to support them with a human workflow evolution that's going on with them today, and GSIs is a good example of that one. When you look at the work we're doing and the success we're having with the large global GSIs, what we're solving in that area is two things. Workplace optimization, huge topic at the moment, and secondly, the data center modernization, and what's happening as you go through that evolution is you're dovetailing together the workflows of their business. You're using data as a lifeblood to be able to be successful and relate to their share price, et cetera, but more importantly, you want to make sure that you're bringing into account both those sides. You can't just have a technology solution without an understanding of implementation, and you can't have a great concept without a solid solution to back that up. So that's where we dovetail together. The top alliances that are out there in the market with the top global systems integrators, and both of those combined solutions benefit everybody including the channel, but obviously more importantly, the customer, and I think when you look at that, the work we're doing with Accenture, with Capgemini, the work we're doing with guys like HPE and VMware and all these large thought leaders, that's where it's a really nice dovetail, and as we talked about before, because that's been the lifeblood of our organization from day one, it's a very harmonious experience focused on solving the customer pain. >> So I like that focus on solutions. I'm just thinking about workplace optimization. You think about remote work. I mean everybody's trying to figure out hybrid now. How do I get hybrid right, and of course you guys fit in. What's the right data protection model? Modernization. There's app modernization. Because of cloud, there's a rethink of how you protect data. Maybe it's additional layers, and then of course, I mean every time I look in the paper, there's another hit of ransomware or some cybersecurity attacks. You guys fit in there. There's this solution emphasis, which really dovetails nicely into the customer problem. Maybe you could talk a little bit about that, and the role that partners play and what role you play. >> The role that we play is I'm just here, and we complements response, cause it can be a very large extended answer, and with the role we play is I would say twofold. Just to try to be, to simplify as much as we can, as much as I can. One of them is to provide solutions, and this is number one. So Veeam is providing solutions to end customers through the partners. The partners, they have these competencies, which allow them to build solutions and services to answer the request and the needs of the customers. So this is the key thing. They generate the value add on top of our technologies, on top of our solutions, to meet what the customers request, and you're totally right, because we talked about the marketplace, we talked about a lot of things, but what is very important is we see more and more customers wanted to go to services. So not for themselves to manage the infrastructures, and their back up centers, and their back ups. They are everything which is needed to the security of the data, but to have it done by a potentially third party companies like the system integrators, like the cabin service providers, like all different types of companies, even some consultants giving advices on architectures, the neighborhoods, and all kinds of different services, which are built. I even had some partners that are now developing. We talk about containers more and more, and we have, sorry to be a bit technical here, but we have some partners of ours, obviously some larger ones, which are contributing what they call microservices, which is for this new generation of containers. So they are all developing services to meet the requests and the needs of their customers. There is a big focus at the end customers. So we provide the technology. They add value. >> Well, I don't think you ever have to apologize in theCUBE for talking tech. I mean you think about containers, and your acquisition of Kasten, the whole notion of microservices. Containers used to be ephemeral and stateless, and now they're becoming a fundamental application development platform, and they need protection. So I think that's an important area. We're going to dig into that in some other conversations in theCUBE. but your point, Daniel, about value add is critical. It used to be I call it box selling even though it's, the software's in a box, but it used to be okay I'm going to make some margin just reselling. Partners today want to add value. They just don't want to be a pass through, because they'll get disinter mediated. So that's important. I wonder if you guys could talk about some of the details of your partner programs. There's the ProPartner Network, and I'm very interested in the Veeam Universal License approach that you guys take. What kind of details can you share with us on those two things? >> Daniel, that's a good one for you. >> Right, okay. So what you call the Veeam Universal License, so this is part of the technology that we provide and the licensing that we provide. It's about recurring licensing model, which is totally agnostic. So in other words, it is the same types of licensers that customers can use for whether if they are hydrates, they go with an architecture, which goes to the heartbeat clouds, or any type of architecture or premise, so they can just move down action. So it's from one place to another place when they need it. So we give them the full flexibility with this licensing model to adapt to the new needs that they may have. So to influence that, they define an architecture, which is totally frozen, and then they cannot change it anymore. With us, with our technologies, with our licensing model, with our VUL licensing system, they have full flexibility, and this is a key differentiator for a lot of customers and obviously from our own competition. >> And my understanding is when you guys really started leaning into the ARR model, you actually were were pretty innovative in the way you kind of made that transparent, or irrelevant really, for your partner's sales channels. You guys set up front. We're going to... This is like no change. Go sell. We'll figure out the economics on the backend, and most organizations in your position don't do that. They try to micromanage the margin upfront, and it's sort of the finance guys running the spreadsheet or sort of determining the relationship as opposed to the relationship working backwards. Is that a correct inference on my part? I sort of got this from talking to some of your big partners and asked them, well, isn't that a real challenge when you shift to that model. They said no. Veeam just sort of made it all transparent to us and sort of aided at the backend or however you did that. >> So I think, Dave, that this is a very, very correct statement that you got from the partners, because it is not something which is new, and it is not only on this subscription licensing model What we always try to do with all partners is to have a consistent approach and a very transparent approach with the steps and move step by step to the next grade walls, to the next strategies, to the next ways of doing businesses with them. So the key thing to have a network of partners which works, which really develop and generates a good value add, it is the trust, and I think, I don't want to be too outspoken, but I think, and they can give us feedback, I think that we've succeeded year after year after year to build that trust with the partners, which means that we have the transparency. They just move along with the moves that we do, but our moves also come from them. So in other words, depending on what the end customers request, we help the partners to meet the requests of the end customers. So we help them develop more businesses. >> David, let me ask you something. So if you had 100$ to spend of resource, and you had to spend it on going deeper, sort of the existing partners or expanding the number of partners, and maybe even the quality of partners, and thinking about where IT is headed, Veeam's role in that, how do you allocate your time and your resources? >> Great question, and I think simple answer for me. You go deeper with what you have, and the reason for that is it's expensive, and it's about building trust, as Daniel said, and it's about making sure that the customer isn't caught up in the middle of it, and I think that's the really important part related to this as well. You said at the start of the conversation, Dave, with regards to the complexity, and the reality is there's multiple decisions going on right now. How do I adjust my infrastructure based on the needs of today? How do I look at the blend on hybrid cloud? What's going where, et cetera. How do I evolve into containers? Et cetera, et cetera, et cetera, and I think when you go down that line, and you're presented with these titans of industry that we're looking at here with some of our premium alliances, et cetera, it takes a long time to make sure that you integrate. It takes a long time to make sure you'll go to market and pain-based statements are clear. It takes a long time to go through the trenches, to learn together so that the customer is the one that has choice, doesn't have to investigate the way that Veeam wants to do it or our alliance wants to do it or our partner wants to do it. It's about looking at the best solution for their pain, and I think from that point of view you can only do that with continual commitment. I mean we add to our program in all aspects, but you will see consistency. You'll see releases from day one of the company when we launched the product, with Alliances as an example. That consistency and investment is peace of mind. It's trust, but more important it's innovative, because you get to invest for multiple years moving forwards. So that ideally we can continue our philosophy of being just ahead of what the customer needs, while listening to them and working with their other parts of the IT infrastructure, because as you said from the start again, this is an ecosystem. This is not a singular component, and I think that's where it's really key to have a philosophy, which we have here in Veeam, which is double down with your friends, make sure you make it work, look to evolve as the market evolves with some extension, but you never forget where you came from. >> I like that answer cause it was something. It was kind of a loaded question, because when I talked to a lot of companies behind the scenes, one of their big frustrations is there's a push to get more, more, more, but in reality when they look at the productivity, it's like a snake swallowing a basketball. They got a few partners that are really productive, and then the rest, and they're spending all this time doing Barney press releases. I love you. You love me and dah, dah, dah, and nothing ever happens out of it. So when you approach a strategic partnership, why Veeam? So when you approach a strategic partnership, why Veeam? Pitch me on why I should spend my time with Veeam versus one of the many other competitors that are out there. >> 100%. I mean that's the great thing. We're programmed from a history point of view, and there's nothing better than when you're talking to a strategic partner, than to be able to say you've put your money where your mouth is. Secondly, that money is key. We invest heavily, and it is expensive. It's an expensive scenario. I mean our Alliances organization globally is almost 100 people, and it's a big investment position, because you've got to make sure that you've got the ability to balance out what both sides are looking for, and sometimes you do things that maybe aren't 100% in your best interest, but that's important to your partner and your alliance and vice versa, and so from that point of view, you've got history and proven position. You've got investment potential, and the capital to be able to build together, to move forward, and thirdly, it's about the execution, and that's not just your philosophy where I started. This is about the ability to turn concept into tangible, frankly benefit, which comes down to economics for both sides, and those three things together to me are the way that we've been so successful, in not only growing and maintaining our position, but also attracting new ones as we look to see the evolution of the IT market. Daniel, you may have a different view. >> No, no, no, no, no. No, no, I totally agree. I just would like to complement your part by two things. Two things are very much marketing related. We are number two now worldwide, as IDC mentioned it. So in other words, that means that customers like our technologies, our solutions. So partners are looking for making businesses with somebody who is trusted. Also we get customers, and number two, we have a big marketing machine, and that helps very, very, very much the business, through the partners all the way to the end customers. We always involve the buffers, always systematic. >> Sorry to interrupt. I saw some of that IDC data. You guys are number two worldwide, but am I correct that you're the number one, like pure play independent or am I missing something there? >> Number one. Yeah. Number one in EMEA. >> Right. So I always ask that, because a lot of times other people, it's like cloud washing. I could throw a bunch of stuff in my cloud numbers and say I'm number one in cloud, but when you talk about Veeam all your revenue comes from backup data protection. That's the pure play. We love the pure plays, because they're easier to understand, and even though you guys are a private company, you're more transparent than most private companies. So it's helpful as an analyst to really kind of gauge the progress. So, okay guys. Hey, we got to leave it there. Thanks so much for coming on and talking about the all important partner ecosystem. You guys have done a great job there. Congratulations, and I hear it from your partners and obviously the numbers prove it out. So great job. >> Thanks. Thanks for your time today. >> All right. You're very welcome, and thank you for watching everybody. This is Dave Vellante for theCUBE's continuous coverage of VeeamON 2021, the virtual edition. Keep it right there for more great content.

Published Date : May 25 2021

SUMMARY :

and as the saying goes, Thanks so much. but part of the story here all partners around the world, and then they do a big reach around. and I think when you look at the but I mean a number of the partners, and of course the number of partners bring to the table? and the success we're having and the role that partners and the needs of their customers. and your acquisition of Kasten, and the licensing that we provide. and it's sort of the finance So the key thing to have a and maybe even the quality of partners, and the reason for that is it's expensive, and they're spending all this time doing and the capital to be and that helps very, very, Sorry to interrupt. Number one. and obviously the numbers prove it out. Thanks for your time today. and thank you for watching everybody.

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Joshua Burgin, AWS Outposts & Michael Sotnick, Pure Storage


 

(digital music) >> My, what a difference 10 years makes in the tech industry. At the beginning of the last decade, the cloud generally in AWS specifically ushered in the era where leading developers they tapped into a powerful collection of remote services through programmable interfaces you know, out there in the cloud. By the end of the decade this experience would shape the way virtually every IT professional thinks about acquiring, deploying, consuming and managing technology. Today that remote cloud is becoming ubiquitous, expanding to the "edge" with connections to on-premises, data centers and other local points throughout the globe. One of the most talked about examples of this movement is AWS Outposts, which brings the Amazon experience to the edge wherever that may be. Welcome everyone to this CUBE conversation. My name is Dave Vellante. We're going to explore the ever expanding cloud and how two companies are delivering on customer needs to connect their data center operations to the cloud and the cloud to their on-prem infrastructure and applications. And with me are Joshua Burgin who's the General Manager of AWS Outposts and Michael Sotnick who's the VP at Global Alliances at Pure Storage. Gents, welcome come inside theCUBE. >> Right on. Well, thrilled to be here Dave. >> Great. >> Pleasure is mine, thank you. >> Awesome to have this conversation with you it's really our pleasure. So Joshua, let's start with Outpost. Maybe you could for the audience describe what it is maybe some of the use cases that you're seeing you're heard by narrative upfront maybe you can course correct anything I missed. >> Oh sure. I mean, I think you got it right on. AWS Outpost is a fully managed service that allows you to use AWS, API systems, tools, technology, hardware software innovation in your own data center or a colocation facility. And coming later this year as you put the edge in quotes at almost any edge site, as we announced the small form factor one you and two you Outposts at this last year's re-invent. >> I was excited when I saw Outpost a couple of years ago we were doing theCUBE at reinvent and I said, wow, this is truly going to be interesting. And I'm wondering like, how's Amazon, how are they going to partner? Where do some of the ecosystem get folks fit in? So Michael, you're an AWS Outpost ready partner. You know, what is that program all about? What does that mean for customers? >> Yeah, it's a great question. And you know, like you, Dave, I think we're as a vendor in technology we're inspired by what AWS has done. And when we look at Pure and see the opportunity we have you know, shared customer obsession, focused on outcomes, focused on NPS, great customer experience seeing AWS deliver the cloud to the edge, deliver the cloud to the data center that's just a great fit for us. So we rallied internally across our flash array of block storage solution a unified fast file and object flash plate solution and our container solution Portworx and, you know, across the entire portfolio we're the first to be in our segment the first to be service ready with AWS Outposts. And to us, it's an opportunity to link arms with AWS and cover some ground that's very familiar to us in the data center and clearly cover some ground that's very familiar to AWS in terms of great customer relationships across the board. >> Right, and, you know, I got to say, I've been a student of of Andy Jassy I always have listened to all his talks and go back and read the transcripts and Joshua I've learned that I never say never when it comes to AWS. And you see you guys moving into that, whatever you call it, the hybrid cloud, the on-premises really leaning in in a big way with Outposts and I wonder if you could talk about what's behind that expansion strategy? >> Sure, I mean, the way we looked at it obviously is always kind of working backwards from our customers. We have people tell us that they had some applications with low latency needs or where data resonancy or sovereignty was driven by regulations or in some cases where they needed to do local data processing something like an autonomous vehicle workload or in a factory or a healthcare facility. And they really wanted to say like, look, we're going to move all of our applications, you know the bulk of them to one of your regions in the fullness of time, but what's holding us back is that we want a consistent environment on-prem and in what you call the cloud. So we wanted a continuum of offerings from AWS to be able to serve all those needs. And that's really where Outpost came from. And, you know, we're seeing a lot of traction across financial services with companies like Morningstar and First Abu Dhabi bank, the iGaming space as you can imagine highly regulated industry, every city and, you know, municipality around the world wants to get in on that but they have their own regulations and they really require the infrastructure to be in a specific location and run a certain way. A company like TYPICA, which is based out of Europe they don't want to deliver different solutions depending on whether something's deployed in Minnesota or Germany or, you know, Vancouver. So that's where AWS Outpost comes in and it kind of fits that it works the same way as the things do in the region they can use the same tooling. >> Yeah, so Michael I'm going to ask you this question and maybe Joshua, you can chime in as well. I mean, you've got this, it's sort of a, win-win-win you know, Pure, AWS, you bringing that experience to on-premises, the customer gets that experience that Joshua just explained. I wonder if you could, I mean, you've been out now for a little bit testing the market learning here and there. What are the big takeaways in the learnings you're getting from customers? >> Yeah, I'll start and I'm sure Joshua can compliment quite a bit. And like Joshua hit on, right. You know, I think we take our cues from our customers, Dave, and you know what the customers are looking for, you know is a commercial relationship and so in addition to the technological inspiration we've got from AWS we offer the solution for Outposts and a Pure as a service model. So it's 100% subscription-based for the customer and they're able to consume it, you know the same way that they would all of their services from AWS including Outposts and it's also available on the AWS marketplace. So you've got to meet the customer where they want to be met first and foremost and so they appreciate that. And they see that as a great value in the relationship. You know, the growth of object, you know, I think is another one of those macro trends that's happening in our space. And as customers are deploying locations that are putting out petabytes of object storage requirements there's an increasing need for high-performance object. And that's where we can really compliment an Outpost implementation and deliver high performance and that kind of ubiquitous experience, that hybrid experience to allow the customer on a policy based way to maximize that on-prem performance with Outpost and Pure around that object data set. And then also manage the life cycle of that data and the economics of that data in the cloud. >> So, but Joshua, so you guys obviously you invented that, you know, the modern subscription model for infrastructure but it's different, you're actually installing hardware. So you had to sort of rethink how you did that. What have you learned and how has that model... How do you get it substantially similar as possible to the public cloud? >> Yeah, I mean, I think you called it a win-win-win earlier. And as much as we like to innovate we also like to make things feel kind of comfortable and familiar to people 'cause you think about there's both the developer who's using the APIs and the tools and also the CFO and the people in finance or procurement who are looking at the spending. So with Outposts, it actually feels very similar to the region. If you're used to purchasing our compute savings plans or what people used to call reserved instances or RIs the underlying infrastructure on the Outpost works in a very similar way. You're not going to be deploying a multi-rack Outpost and then ripping it out three weeks later so on demand doesn't really make sense there. But for all the services that are deployed on top of Outposts whether it's application load balancer or elastic cash or Elastic MapReduce, those have the same kind of on demand service model, the pricing model that they do in the region. And so very similarly, the Outpost ready program which lets you use trusted and certified third-party solutions, such as ones from Pure those are also going to feel familiar, whether you're coming from the on-prem world and you're already that technology for your storage, your network monitoring, your security or if you're using that solution from the marketplace in the AWS region, it's going to be a totally seamless deploy on the Outpost. So you're going to get something that's kind of the best of both worlds, familiar to you economically and from an installation perspective but also removing all that undifferentiated heavy lifting of having to patch and manage firmware upgrades and you asked this earlier, what customers really want is that there's this whole world of innovation, things that haven't even been invented yet. A few years ago, we hadn't invented Outposts. People want to know that as those innovations get released to the market they can take advantage of them without having to redeploy and so that's what having an AWS Outpost means. That as third parties or Amazon innovates new services can be made available without shipping a DVD or kind of spinning up an entire staff to manage that. >> Yeah, it's kind of interesting watching this equilibrium you know, take place. And I think it's going to continue to evolve. Obviously AWS has a huge impact on how people think about price, as I said upfront. And it seems like, you know, culturally, Michael, there's a fit. I mean, you guys have always sort of been into that you know, your evergreen model, for the first one that subscription sort of mindset. So it's sort of natural for you whereas, you know, maybe a a legacy company might not (chuckles) be able to lean in as hard as you guys are. Maybe some quick thoughts on that. >> Yeah, look, I love the way you framed that up and couldn't agree more. I think AWS is famous for a lot of things some of the values that they embrace and putting the customer at the center of everything they do couldn't be more shared, you know, with Pure. I think, you know, we talk about our company as one that runs two fires right, to give the customer a great experience. And so we know our way around the data center and I think the opportunity to give that customer, you know a consistent experience with AWS as they deliver Outpost to the data center is a really powerful combination. You know, I think one thing, just look at the backdrop of the pandemic, Dave, you know, every part of a company's organization is going through significant change. And I think the data center is absolutely at the center of some of those changes. And I think every one now as they look at the next generation data center they're asking themselves what are containers what does Kubernetes mean to my business? And I think the opportunity that, you know we see jointly with EKS as a partner is really to help customers achieve that goal of, you know the application deployments anywhere and the ability to drive that application, you know modernize that next generation application cycle. So I love the way you framed it up, giving us credit for being highly differentiated from our legacy competitors and we take great pride in that and really want to give a cloud-like experience to our customers. And I think what we're able to do with AWS Outpost is kind of bring that cloud-like experience that they have come to love from AWS into the data center and at the same time shine a light on what we've always done in terms of a cloud-like experience for the Pure customer. >> There's a lot of ways to skin a cat but when you've invented the cloud and you don't have a lot of legacy baggage you can kind of move faster. And I think that, you know, we're really excited about what's occurring here because take the term digital transformation I mean, before the pandemic (groaning) it's like, yeah okay, it had some meaning but you really had to squint through it and a lot of people were complacent about it. Well, we know what digital means now if you're not a digital business, you're out of business. And so it was kind of this forced march to digital I call it and as a result it really increases the need for things like automation and that cloud experience on-prem because I don't have time to be provisioning LUNs anymore. It's just what you guys call it undifferentiated heavy lifting that is really a no-no these days I just absolutely can't afford it. Let's close on what's next. I mean, we've got new form factors coming we're like super excited about when we see things like what Amazon is doing with custom Silicon we see these innovations coming out with processing power going through the roof. Everybody says Moore's law is dead but processing power is increasing faster than it ever has when you combine all these innovations of GPU's and NPUs and accelerators, it's just, it's amazing. And the costs are coming down so you're going to be able to take advantage of that. Outpost will take advantage of that, Pure will, New Designs but specifically as it relates to Outpost, you got one you, you got two you, you coming optimizing for the edge what do customers need to know about these solutions? Why should they consider this combination of Pure and AWS? Maybe Joshua you can start and Michael you can bring us home. >> Yeah, I mean, you hit a lot of the reasons that people should consider it, right. The pace of innovation is not going to slow down here at AWS or of course, with Pure. Whether you have the need for a single server, or you're somebody like dish rolling out a new cloud enabled, you know cloud native 5G network you want to work with somebody who can deploy all the way at the Telco edge right, with hardware innovation up to a local zone all the way up to a region. You don't want to be working with different providers for that and you don't know what you're going to need in three or five years and frankly, I'm not sure that we know everything yet either but we're going to continue to listen to our customers and as you mentioned, deliver things like graviton and inferential and trainium which are our innovations in custom Silicon. Those are delivering 40% price performance improvements for people who are migrating, that's really an enormous benefit. And we're bringing all of those to the Outpost as well so you don't have to choose between moving to the cloud and that being your only modernization option, you can move to the cloud and at the same time still operate on-prem, you know, at a colo facility or all the way at the edge using all of the same tooling. And you can work with best-in-breed third-party technologies like what's offered by Pure. >> Well, and Michael, I'm going to cut you off before you get a chance to close, but I'll let you close. The Portworx acquisition was really interesting to us because it brings that kind of portability, new programming model and something that Joshua said struck in my mind is when I think about the edge word to me what's going to win the edge you know, obviously the flexibility, the agility but the programmability and the customization. So many different use cases. We're not just going to take general purpose boxes and throw them over the fence and say, here you go. You know, the general purpose, that's not what's going to win the edge it's really going to take a lot more thought than that. But, so I just wanted to put that in there. Michael, bring us home, please. (laughing) >> Right on. Well, look you two, and no surprise here right, you two covered so much great ground there. From first principles you know, what does Pure look at? Like what we did being first in terms of service ready across Portworx, for EKS, for flash plate across unified fast file on object and flash ray, you know for block storage, being first with Outposts we want to be first for the one you and to you solutions. So I think customers can expect, you know that our partnership is going to continue to deliver that cloud-like experience, that cloud experience in the AWS context, that cloud-like experience in the Pure context, you know for their on-prem and hybrid workloads. And I think you hit it up so well like if you're not digital business, you're not in business. And so I think one thing that everyone learned over the last year is exactly that. The other thing they learned is they don't know what they don't know. And so they need to make bets on partners that are modern that are delivering simple solutions that solve complex problems that are automated and that are being delivered with the customer first mindset. And I think in the combination of AWS, Outposts and Pure, we're doing exactly that. >> Great point, so a lot of unknowns out there. Hey guys, congratulations on the progress you've made. It's a great partnership, two super innovative companies and really pleasure to have you in theCUBE. Thank you for coming on. >> Thanks for having us. >> Yeah, always a pleasure. Thank you so much. >> All right, thank you for watching everybody. This is Dave Vellante. We'll see you next time. (digital music)

Published Date : May 18 2021

SUMMARY :

and the cloud to their Well, thrilled to be here Dave. conversation with you I mean, I think you got it right on. Where do some of the deliver the cloud to the data center and I wonder if you could talk the bulk of them to one of your regions to ask you this question and they're able to consume it, you know that, you know, the familiar to you economically And it seems like, you know, culturally, So I love the way you framed And I think that, you and you don't know what I'm going to cut you off in the Pure context, you know and really pleasure to Thank you so much. All right, thank you

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Erin Jensen, Cisco & Kandyce Tripp, IBM | IBM Think 2021


 

>> From around the globe it's theCUBE with digital coverage of IBM Think 2021 brought to you by IBM. >> Welcome to the theCUBE's coverage of IBM think 2021, the digital experience. I'm Lisa Martin. I've got two guests here with me next. We're going to be talking about IBM and Cisco. Please welcome Candace Tripp, a partner at Global Security Services Alliances at IBM. Kandyce, it's great to have you on theCUBE. >> Thank you. It's great to be here, Lisa. >> And Erin Jensen joins us as well. Global Partner Executive for IBM at Cisco. Erin, welcome to you as well. >> Yeah, thanks for having me. >> I love it, three women, power women on a tech panel. >> I know, I love it. >> Isn't that nice? It's rare. >> It is. >> Exciting. >> Praise God. All right, let's go ahead, Erin and we're going to start with you. Let's talk about Cisco's strategy and security and how that aligns with IBM. >> Absolutely. Thanks Lisa. So Cisco in the last seven years have made considerable amount of investment in our portfolio. And in fact, it's one reason why I joined Cisco. I've been hearing about customer problems across many security threat vectors and issues. And customers are really looking for a product portfolio that helps them across all their security needs. IBM has taken a similar approach, right? We're not just one product or one service. IBM also has a service portfolio that helps customers through the long haul and their security journey. We're both working to solve problems like Zero Trust, SAS, Cloud security, and helping all of our customers with digital transformation and moving to the cloud. And so both of us have really taken a similar long-term approach to our customer vision and security. >> We've heard a lot about security challenges and the expansion of threat vectors and surfaces and data in the last year or so. So that double-down focus from both IBM and Cisco on security is absolutely critical for customers. Kandyce, let's get your perspective now. Talk to me about IBM security services and the value that it delivers with Cisco's security portfolio, those two powerhouses together. >> Yeah. Great question. I really appreciate it. One of the things I want to point out is just that IBM security services is one of the largest MSPs in the industry. And I think it's a really exciting time and I'm very thrilled to be a part of that. And the answer to your question, we simplify security solutions, we reduce risk, we provide architectural consulting and systems integration. And we do that in support of our partnerships, just like with Cisco, with Cisco, excuse me. So I think it's a really exciting partnership and there's a lot of value provided. >> And then Kandyce also, you recently launched IBM security services Alliance program. What can you tell us about that? >> Yeah, absolutely. So I'm very excited about it. We launched it on March 1st of this year. And it is a very targeted program that's designed to promote support and reward us like set of partners. And Cisco is one of those partners that has been invited to participate. And these are the partners that are committed to doing a couple of different things. One of which is supporting the development of our offerings. It's also partners that are integrating into our technology platform and they also train and enable our engineers, our consultants as well as our sellers. So they bring a lot of value to the table. And like I said before, Cisco is one of the partners that have been invited to participate. And we're very excited. >> Yeah. >> Go ahead Erin. >> And just to add on that as Candace is saying like Cisco is really excited to participate in this program. It's really, truly about delivering an outcome to our customers. And so the program gives us tools to make investments integrations, et cetera. And the part about partnership it's an evolution of things, right? We want to work together. The landscape of the threats are changing, our world's changing, we're in a pandemic, we've got to be able to pivot and really help customers solve these problems together. And the Alliance program gives us a formal way a really kind of put in the wood behind the arrow. So we're really excited to participate. >> Thanks Erin, excited to have you. >> Great. So Kandyce, I'm curious, as Erin was saying that the threat vector, things are expanding, we've seen so much flux. They're saying we're in a dynamic market, situation is a pretty big understatement. What was the impetus of this Alliance? Was it, this Alliance program, did it have anything to do with the flux that we've been through in the last year? >> Well, I think anytime you launch a program or create a strategy, you're obviously solving a problem. And we all know that security is complex and we need to simplify it. And in today's market, there's a shortage of professionals in the industry. There's a lot of siloed processes and a lot of tools. And anytime that you can bring a strategy to the table that solves some of these challenges, it's definitely worthwhile. And our goal is to bring together advisors and integrated leading technologies vendors such as Cisco. And our goal is to help our clients obviously. And optimally, what we want to do is we want to align their security strategy. We want to make sure that we protect their digital users, their data, their assets. We also want to modernize our technology with these advisors. And ultimately, we found a partnership in Cisco in regards to this program, where we can solve some of our customer's challenges and we can leverage this partnership to the fullest. >> Can you talk to me a little bit about the difference between a technology alliances program and a security service Alliance partner at IBM security program? >> Kandyce: Absolutely. Well, I think it's to call out that Cisco is both actually. We do have a Technology Alliance partners as you mentioned, and Security Service Alliance partners and our Technology Alliance partners are purpose built integrations with IBM security products. On the opposite side, you have Security Service Alliance partners where there's kind of two aspects to it. It could be, it's an either situation where they're integrated into our security service offering or we build an offering around the partners technology. And in the case of Cisco there's many product integrations. I'll name two as examples, one being QRadar and the other being Resilient. But I think what makes the partnership so interesting is there's an extensive portfolio to choose from. And I think that makes it very exciting for our clients to kind of look at what we bring to the table jointly and create leverage out of that. Erin, do you have anything to add? >> A couple of things. So the questions we get a lot from customers is, is there overlap in some of these software solutions? And the fact is there really isn't. We are more complimentary than competitive. And one of the things that we want to do to enhance the customer experience is really give a customer the confidence, but also a full service solution. The way Cisco views IBM and security space is like the glue, right? We provide all the automation a lot of the visibility, our tools, for instance QRadar, pump all of the log information and help with instant response to how customers look at threats. And we really want them to, customers would feel confident by being together and really let's face it, IBM and Cisco are the biggest players in the market. But to Kandyce's point they're also looking for innovation from us and we giving them the roadmaps to go to the next level. So our partnership really provides that. And in fact, it's really important to note that IBM is actually a big Cisco client and has invested in some of our technologies around Umbrella, Next-Gen firewall and our IPS and AnyConnect Solution. So truly our use case is between our companies too not just for our customers. So it's part of our loyalty and commitment to each other but also to all the folks who are making investments working with IBM and Cisco. >> So there's a long history deep collaboration between IBM and Cisco here. I'm wondering if either of you and Kandyce we'll start with you, can you talk about anything that you saw in the last year. I'm thinking, from a security perspective we saw governments and schools and hospitals and healthcare organizations being attacked because they were, there was so much focus on those organizations. I'm curious if there's any industries that you guys saw in the last year or so in particular that really have benefited from your Security Services Alliance program? >> Well, I think we just launched the program in March. So we are currently in the process of rolling it out but will say, as a organization we spend a lot of time making sure that we're relevant to the community, that we're solving some of the deepest problems in the industry. And I think it's an exciting time and I know that IBM Security Services brings a lot of solutions to its clients and we'll continue to do so. >> And then Erin, tell me from Cisco's perspective and yes, Kandyce you mentioned that this is a brand new program. What are some of the things that you're looking forward to being able to help clients in industries that I mentioned and really any industry pivot as we're still in such a globally challenging situation? >> Yes. So I won't necessarily talk about verticals but let's talk about the pandemic. So many of our customers in all different kinds of verticals have had to take their business home. Securing all the remote workers, doing what we call Zero Trust and edge security making sure they are who they say they are when they're connecting to the mothership. And so we've really put a lot of effort at Cisco around addressing these problems in a fast and efficient way. And then IBM helps us manage that for customers. So if they don't have the bandwidth, once solutions go in and we turn the key on they don't have the bandwidth to manage this themselves, IBM really picks that ball up and runs with it. So that's another big value out of our partnership. But let's face it, gosh, a year and a half ago all of this changed on the dime. So we had to pivot really quickly. And because we have teams in place are already working together on how we service these solutions through IBM, this was not necessarily a very hard shift. We were able to do this quickly and provide information and kind of stay ahead of the curve while we saw our customers go through this transition. >> And I can only imagine how critical IBM and Cisco were together as you mentioned, Erin, that pivot to work from home happened so quickly for millions and millions, hundreds of millions of not more of people, and there's a good amount of us that are still in that situation that are reliant on technologies. But like IBM and Cisco are delivering, for collaboration, for communication, even to connect families I'm sure what you guys have done helping those customers pivot is just the tip of the iceberg in helping them not just survive this time but be able to thrive, maybe even focus resources on identifying new products on new services, new ways to delight their customers. >> Yeah, I think that's the other thing that's happening between our firms kind of within security and also more broadly is a lot of our customers are moving to the Cloud and they really need help with this kind of full service look and strategy and ongoing managing and the long haul from a partner. So one of the things that's also been really valuable in our partnership is we have teams of people on account level that really understand our customers and can make these recommendations based on what we're putting together behind the scenes and helping them through the journey. So security is clearly a big part of, kind of what's on everyone's mind, but as far as, can a regular IT operations and networking, it's all part of one journey. And so this layered approach is I think what differentiates our partnership absolutely in the marketplace. >> I agree with you, Erin. I think there's a lot to be excited about that. >> We'll good. Ladies, thank you for joining me today. Talking to me about this new security strategy Alliances Program, what it's offering, the power that IBM and Cisco are bringing jointly to your customers. We look forward to seeing what happens in the next year. Thanks for your time. >> Thank you, Lisa. >> Thank you. >> Well, Kandyce Tripp and Erin Jensen. I'm Lisa Martin. You're watching theCUBE's coverage of IBM Think, the digital experience. (soft upbeat music)

Published Date : May 12 2021

SUMMARY :

brought to you by IBM. Kandyce, it's great to It's great to be here, Lisa. And Erin Jensen joins us as well. I love it, three women, Isn't that nice? and how that aligns with IBM. and helping all of our customers and data in the last year or so. And the answer to your question, And then Kandyce also, that has been invited to participate. And so the program gives us did it have anything to do with the flux And our goal is to bring together advisors And in the case of Cisco And one of the things that we want to do and Kandyce we'll start with you, and I know that IBM Security Services and yes, Kandyce you mentioned and kind of stay ahead of the curve that pivot to work from home and the long haul from a partner. I think there's a lot to We look forward to seeing of IBM Think, the digital experience.

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Derek Manky, FortiGuard Labs | CUBE Conversation 2021


 

(upbeat music) >> Welcome to this CUBE conversation. I am Lisa Martin, excited to welcome back one of our distinguished alumni, Derek Manky joins me next. Chief security Insights and Global Threat Alliances at Fortinet's FortiGuard Labs. Derek, welcome back to the program. >> Yes, it's great to be here and great to see you again, Lisa. Thanks for having me. >> Likewise, yeah, so a lot has happened. I know we've seen you during this virtual world, but so much has happened with ransomware in the last year. It's unbelievable, we had this dramatic shift to a distributed workforce, you had personal devices on in network perimeters and non-trusted devices or trusted devices on home networks and lots of change there. Talk to me about some of the things that you and FortiGuard Labs have seen with respect to the evolution of ransomware. >> Yeah, sure, so it's becoming worse, no doubt. We highlighted this in our Threat Landscape Report. If we just take a step back looking at ransomware itself, it actually started in the late 1980s. And it didn't, that was very, they relied on snail mail. It was obviously there was no market for it at the time. It was just a proof of concept, a failed experiment if you will. But it really started getting hot a decade ago, 10 years ago but the technology back then wasn't the cryptography they're using, the technique wasn't as strong as easily reversed. And so they didn't really get to a lot of revenue or business from the cyber criminal perspective. That is absolutely not the case today. Now they have very smart cryptography they're experts when say they, the cyber criminals at their game. They know there's a lot of the attack surfaces growing. There's a lot of vulnerable people out there. There's a lot of vulnerable devices. And this is what we saw in our threat landscape group. What we saw at seven times increase in ransomware activity in the second half of 2020. And that momentum is continuing in 2021. It's being fueled by what you just talked about. By the work from anywhere, work from home environment a lot of vulnerable devices unpatched. And these are the vehicles that the ransomware is the payload of course, that's the way that they're monetizing this. But the reality is that the attack surface has expanded, there's more vulnerable people and cyber criminals are absolutely capitalizing on that. >> Right, we've even seen cyber criminals capitalizing on the pandemic fears with things that were around the World Health Organization or COVID-19 or going after healthcare. Did you see an uptick in healthcare threats and activities as well in the last year? >> Yeah, definitely, so I would start to say that first of all, the... Nobody is immune when it comes to ransomware. This is such again, a hot target or a technique that the cybercriminals are using. So when we look at the verticals, absolutely healthcare is in the top five that we've seen, but the key difference is there's two houses here, right? You have what we call the broad blanketed ransomware attacks. So these aren't going after any particular vertical. They're really just trying to spray as much as they can through phishing campaigns, not through... there's a lot of web traffic out there. We see a lot of things that are used to open playing on that COVID-19 theme we got, right? Emails from HR or taxes and scams. It's all related to ransomware because these are how they're trying to get the masses to open that up, pay some data sorry, pay some cryptocurrency to get access to their data back. Oftentimes they're being held for extortions. They may have photos or video or audio captures. So it's a lot of fear they're trying to steal these people but probably the more concern is just what you talked about, healthcare, operational technology. These are large business revenue streams. These are take cases of targeted ransoms which is much different because instead of a big volumetric attack, these are premeditated. They're going after with specific targets in mind specific social engineering rules. And they know that they're hitting the corporate assets or in the case of healthcare critical systems where it hurts they know that there's high stakes and so they're demanding high returns in terms of ransoms as well. >> With respect to the broad ransomware attacks versus targeted a couple of questions to kind of dissect that. Are the targeted attacks, are they in like behind the network firewall longer and faster, longer and getting more information? Are they demanding higher ransom versus the broader attacks? What's what are some of the distinctions there besides what you mentioned? >> Yeah, absolutely so the targeted texts are more about execution, right? So if we look at the attack chain and they're doing more in terms of reconnaissance, they're spending more cycles and investment really on their end in terms of weaponization, how they can actually get into the system, how they can remain undetected, collecting and gathering information. What we're seeing with groups like Ragnar Locker as an example, they're going in and they're collecting in some cases, terabytes of information, a lot, they're going after definitely intellectual property, things like source code, also PII for customers as an example, and they're holding them. They have a whole business strategy and plan in mind on their place, right? They hold them for ransom. They're often, it's essentially a denial of service in some cases of taking a revenue stream or applications offline so a business can't function. And then what they're doing is that they're actually setting up crime services on their end. They, a lot of the the newest ransom notes that we're seeing in these targeted attacks are setting up channels to what they call a live chat support channel that the victim would log into and actually talk directly live to the cybercriminal or one of their associates to be able to negotiate the ransom. And they're trying to have in their point of view they're trying frame this as a good thing and say, we're going to show you that our technology works. We can decrypt some of the files on your system as an example just to prove that we are who we say we are but then they go on to say, instead of $10 million, we can negotiate down to 6 million, this is a good deal, you're getting 30% off or whatever it is but the fact is that they know by the time they've gotten to this they've done all their homework before that, right? They've done the targets, they've done all the things that they can to know that they have the organization in their grasp, right? >> One of the things that you mentioned just something I never thought about as ransomware as a business, the sophistication level is just growing and growing and growing and growing. And of course, even other bad actors, they have access to all the emerging technologies that the good guys do. But talk to me about this business of ransomware because that's what it seems like it really has become. >> Absolutely, it is massively sad. If you look at the cybercrime ecosystem like the way that they're actually pulling this off it's not just one individual or one cyber crime ring that, let's say five to 10 people that are trying to orchestrate this. These are big rings, we actually work closely as an example to, we're doing everything from the FortiGuard Labs with following the latest ransomware trends doing the protection and mitigation but also working to find out who these people are, what are their tactics and really attribute it and paint a picture of these organizations. And they're big, we worked on some cases where there's over 50 people just in one ransomware gang. One of the cases we worked on, they were making over $60 million US in three months, as an example. And in some cases, keep in mind one of these targeted attacks like in terms of ransom demands and the targeted cases they can be an excess of $10 million just for one ransom attack. And like I said, we're seeing a seven times increase in the amount of attack activity. And what they're doing in terms of the business is they've set up affiliate marketing. Essentially, they have affiliates in the middle that will actually distribute the ransomware. So they're basically outsourcing this to other individuals. If they hit people with their ransomware and the people pay then the affiliate in the middle will actually get a commission cut of that, very high, typically 40 to 50%. And that's really what's making this lucrative business model too. >> Wow, My jaw is dropping just the sophistication but also the different levels to which they've put a business together. And unfortunately, for every industry it sounds very lucrative, so how then Derek do organizations protect themselves against this, especially knowing that a lot of this work from home stuff is going to persist. Some people want to stay home, what not. The proliferation of devices is only going to continue. So what are organizations start and how can you guys help? >> Start with the people, so we'll talk about three things, people, technology and processes. The people, unfortunately, this is not just about ransomware but definitely applies to ransomware but any attack, humans are still often the weakest link in terms of education, right? A lot of these ransomware campaigns will be going after people using nowadays seems like tax themes purporting to be from the IRS as an example or human resources departments or governments and health authorities, vaccination scams all these things, right? But what they're trying to do is to get people to click on that link, still to open up a malicious attachment that will then infect them with the ransomware. This of course, if an employee is up to date and hones their skills so that they know basically a zero trust mentality is what I like to talk about. You wouldn't just invite a stranger into your house to open a package that you didn't order but people are doing this a lot of the times with email. So really starting with the people first is important. There's a lot of free training information and security. There is awareness training, we offer that at Fortinet. There's even advanced training we do through our NSC program as an example. But then on top of that there's things like phishing tests that you can do regularly, penetration testing as well, exercises like that are very important because that is really the first line of defense. Moving past that you want to get into the technology piece. And of course, there's a whole, this is a security fabric. There's a whole array of solutions. Like I said, everything needs to be integrated. So we have an EDR and XDR as an example sitting on the end point, cause oftentimes they still need to get that ransomware payload to run on the end point. So having a technology like EDR goes a long way to be able to detect the threat, quarantine and block it. There's also of course a multi-factor authentication when it comes to identifying who's connecting to these environments. Patch management, we talk about all the time. That's part of the technology piece. The reality is that we highlight in the threat landscape report the software vulnerabilities that these rats more gangs are going after are two to three years old. They're not breaking within the last month they're two to three years old. So it's still about the patch management cycle, having that holistic integrated security architecture and the fabric is really important. NAC network access control is zero trust, network access is really important as well. One of the biggest culprits we're seeing with these ransom attacks is using IOT devices as launchpads as an example into networks 'cause they're in these work from home environments and there's a lot of unsecured or uninspected devices sitting on those networks. Finally process, right? So it's always good to have it all in your defense plan training and education, technology for mitigation but then also thinking about the what if scenario, right? So incident response planning, what do we do if we get hit? Of course we never recommend to pay the ransom. So it's good to have a plan in place. It's good to identify what your corporate assets are and the likely targets that cyber-criminals are going to go after and make sure that you have rigid security controls and threat intelligence like FortiGuard Labs applied to that. >> Yeah, you talk about the weakest link they are people I know you and I talked about that on numerous segments. It's one of the biggest challenges but I've seen some people that are really experts in security read a phishing email and almost fall for it. Like it looked so legitimately from like their bank for example. So in that case, what are some of the things that businesses can do when it looks so legitimate that it probably is going to have a unfortunately a good conversion rate? >> Yeah, so this is what I was talking about earlier that these targeted attacks especially when it comes to spear, when it comes to the reconnaissance they got so clever, it can be can so realistic. That's the, it becomes a very effective weapon. That's why the sophistication and the risk is rising like I said but that's why you want to have this multilayered approach, right? So if that first line of defense does yield, if they do click on the link, if they do try to open the malicious attachment, first of all again through the next generation firewall Sandboxing solutions like that, this technology is capable of inspecting that, acting like is this, we even have a FortiAI as an example, artificial intelligence, machine learning that can actually scan this events and know is this actually an attack? So that element goes a long way to actually scrub it like content CDR as well, content disarm as an example this is a way to actually scrub that content. So it doesn't actually run it in the first place but if it does run again, this is where EDR comes in like I said, at the end of the day they're also trying to get information out of the network. So having things like a Platinum Protection through the next generation firewall like with FortiGuard security subscription services is really important too. So it's all about that layered approach. You don't want just one single point of failure. You really want it, this is what we call the attack chain and the kill chain. There's no magic bullet when it comes to attackers moving, they have to go through a lot of phases to reach their end game. So having that layer of defense approach and blocking it at any one of those phases. So even if that human does click on it you're still mitigating the attack and protecting the damage. Keep in mind a lot of damages in some cases kind of a million dollars plus. >> Right, is that the average ransom, 10 million US dollars. >> So the average cost of data breaches that we're seeing which are often related to ransom attacks is close to that in the US, I believe it's around just under $9 million about 8.7 million, just for one data breach. And often those data breaches now, again what's happening is that the data it's not just about encrypting the data, getting access because a lot of organizations part of the technology piece and the process that we recommend is backups as well of data. I would say, organizations are getting better at that now but it's one thing to back up your data. But if that data is breached again, cybercriminals are now moving to this model of extorting that saying, unless you pay us this money we're going to go out and make this public. We're going to put it on paste and we're going to sell it to nefarious people on the dark web as well. >> One more thing I want to ask you in terms of proliferation we talked about the distributed workforce but one of the things, and here we are using Zoom to talk to each other, instead of getting to sit together in person we saw this massive proliferation in collaboration tools to keep people connected, families businesses. I talked a bit a lot of businesses who initially will say, oh we're using Microsoft 365 and they're protecting the data while they're not or Salesforce or Slack. And that shared responsibility model is something that I've been hearing a lot more about lately that businesses needing to recognize for those cloud applications that we're using and in which there's a lot of data traversing it could include PII or IP. We're responsible for that as the customer to protect our data, the vendor's responsible for protecting the integrity of the infrastructure. Share it with us a little bit about that in terms of your thoughts on like data protection and backup for those SaaS applications. >> Yeah, great question, great question tough one. It is so, I mean ultimately everybody has to have, I believe it has to have their position in this. It's not, it is a collaborative environment. Everyone has to be a stakeholder in this even down to the end users, the employees being educated and up-to-date as an example, the IT departments and security operation centers of vendors being able to do all the threat intelligence and scrubbing. But then when you extend that to the public cloud what is the cloud security stack look at, right? How integrated is that? Are there scrubbing and protection controls sitting on the cloud environments? What data is being sent to that, should it be cited center as an example? what's the retention period? How long does the data live on there? It's the same thing as when you go out and you buy one of these IOT devices as an example from say, a big box store and you go and just plug it into your network. It's the same questions we should be asking, right? What's the security like on this device model? Who's making it, what data is it going to ask for me? The same thing when you're installing an application on your mobile phone, this is what I mean about that zero trust environment. It should be earned trust. So it's a big thing, right? To be able to ask those questions and then only do it on a sort of need to know and medium basis. The good news is that a lot of CloudStack now and environments are integrating security controls. We integrated quite well with Fortinet as an example but this is an issue of supply chain. It's really important to know what lives upstream and how they're handling the data and how they're protecting it absolutely. >> Such interesting information and it's a topic ransomware that we could continue talking about, Derek, thank you for joining me on the program today updating us on what's going on, how it's evolving and ultimately what organizations in any industry need to do with protecting people and technology and processes to really start reducing their risks. I thank you so much for joining me today. >> All right it's a pleasure, thank you. >> Likewise Derek Manky I'm Lisa Martin. You're watching this CUBE conversation. (upbeat music)

Published Date : May 3 2021

SUMMARY :

I am Lisa Martin, excited to welcome back and great to see you again, Lisa. ransomware in the last year. that the ransomware on the pandemic fears with things that the cybercriminals are using. Are the targeted attacks, are they in like They, a lot of the the newest One of the things that you mentioned One of the cases we worked but also the different levels lot of the times with email. of the things that businesses can do and protecting the damage. Right, is that the average is that the data it's not just We're responsible for that as the customer It's the same thing as when you go out on the program today updating (upbeat music)

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2020 109 Derek Manky V1


 

(upbeat music) >> Welcome to this CUBE conversation. I am Lisa Martin, excited to welcome back one of our distinguished alumni, Derek Manky joins me next. Chief security Insights and Global Threat Alliances at Fortinet's FortiGuard Labs. Derek, welcome back to the program. >> Yes, it's great to be here and great to see you again, Lisa. Thanks for having me. >> Likewise, yeah, so a lot has happened. I know we've seen you during this virtual world, but so much has happened with ransomware in the last year. It's unbelievable, we had about 14 months ago, this dramatic shift to a distributed workforce, you had personal devices on in network perimeters and non-trusted devices or trusted devices on home networks and lots of change there. Talk to me about some of the things that you and FortiGuard Labs have seen with respect to the evolution of ransomware. >> Yeah, sure, so it's becoming worse, no doubt. We highlighted this in our Threat Landscape Report. If we just take a step back looking at ransomware itself, it actually started in the late 1980s. And it didn't, that was very, they relied on snail mail. It was obviously there was no market for it at the time. It was just a proof of concept, a failed experiment if you will. But it really started getting hot a decade ago, 10 years ago but the technology back then wasn't the cryptography they're using, the technique wasn't as strong as easily reversed. And so they didn't really get to a lot of revenue or business from the cyber criminal perspective. That is absolutely not the case today. Now they have very smart cryptography they're experts when say they, the cyber criminals at their game. They know there's a lot of the attack surfaces growing. There's a lot of vulnerable people out there. There's a lot of vulnerable devices. And this is what we saw in our threat landscape group. What we saw at seven times increase in ransomware activity in the second half of 2020. And that momentum is continuing in 2021. It's being fueled by what you just talked about. By the work from anywhere, work from home environment a lot of vulnerable devices unpatched. And these are the vehicles that the ransomware is the payload of course, that's the way that they're monetizing this. But the reality is that the attack surface has expanded, there's more vulnerable people and cyber criminals are absolutely capitalizing on that. >> Right, we've even seen cyber criminals capitalizing on the pandemic fears with things that were around the World Health Organization or COVID-19 or going after healthcare. Did you see an uptick in healthcare threats and activities as well in the last year? >> Yeah, definitely, so I would start to say that first of all, the... Nobody is immune when it comes to ransomware. This is such again, a hot target or a technique that the cybercriminals are using. So when we look at the verticals, absolutely healthcare is in the top five that we've seen, but the key difference is there's two houses here, right? You have what we call the broad blanketed ransomware attacks. So these aren't going after any particular vertical. They're really just trying to spray as much as they can through phishing campaigns, not through... there's a lot of web traffic out there. We see a lot of things that are used to open playing on that COVID-19 theme we got, right? Emails from HR or taxes and scams. It's all related to ransomware because these are how they're trying to get the masses to open that up, pay some data sorry, pay some cryptocurrency to get access to their data back. Oftentimes they're being held for extortions. They may have photos or video or audio captures. So it's a lot of fear they're trying to steal these people but probably the more concern is just what you talked about, healthcare, operational technology. These are large business revenue streams. These are take cases of targeted ransoms which is much different because instead of a big volumetric attack, these are premeditated. They're going after with specific targets in mind specific social engineering rules. And they know that they're hitting the corporate assets or in the case of healthcare critical systems where it hurts they know that there's high stakes and so they're demanding high returns in terms of ransoms as well. >> With respect to the broad ransomware attacks versus targeted a couple of questions to kind of dissect that. Are the targeted attacks, are they in like behind the network firewall longer and faster, longer and getting more information? Are they demanding higher ransom versus the broader attacks? What's what are some of the distinctions there besides what you mentioned? >> Yeah, absolutely so the targeted texts are more about execution, right? So if we look at the attack chain and they're doing more in terms of reconnaissance, they're spending more cycles and investment really on their end in terms of weaponization, how they can actually get into the system, how they can remain undetected, collecting and gathering information. What we're seeing with groups like Ragnar Locker as an example, they're going in and they're collecting in some cases, terabytes of information, a lot, they're going after definitely intellectual property, things like source code, also PII for customers as an example, and they're holding them. They have a whole business strategy and plan in mind on their place, right? They hold them for ransom. They're often, it's essentially a denial of service in some cases of taking a revenue stream or applications offline so a business can't function. And then what they're doing is that they're actually setting up crime services on their end. They, a lot of the the newest ransom notes that we're seeing in these targeted attacks are setting up channels to what they call a live chat support channel that the victim would log into and actually talk directly live to the cybercriminal or one of their associates to be able to negotiate the ransom. And they're trying to have in their point of view they're trying frame this as a good thing and say, we're going to show you that our technology works. We can decrypt some of the files on your system as an example just to prove that we are who we say we are but then they go on to say, instead of $10 million, we can negotiate down to 6 million, this is a good deal, you're getting 30% off or whatever it is but the fact is that they know by the time they've gotten to this they've done all their homework before that, right? They've done the targets, they've done all the things that they can to know that they have the organization in their grasp, right? >> One of the things that you mentioned just something I never thought about as ransomware as a business, the sophistication level is just growing and growing and growing and growing. And of course, even other bad actors, they have access to all the emerging technologies that the good guys do. But talk to me about this business of ransomware because that's what it seems like it really has become. >> Absolutely, it is massively sad. If you look at the cybercrime ecosystem like the way that they're actually pulling this off it's not just one individual or one cyber crime ring that, let's say five to 10 people that are trying to orchestrate this. These are big rings, we actually work closely as an example to, we're doing everything from the FortiGuard Labs with following the latest around some of the trends doing the protection and mitigation but also working to find out who these people are, what are their tactics and really attribute it and paint a picture of these organizations. And they're big, we're working some cases where there's over 50 people just in one ransomware gang. One of the cases we worked on, they were making over $60 million US in three months, as an example. And in some cases, keep in mind one of these targeted attacks like in terms of ransom demands and the targeted cases they can be an excess of $10 million just for one ransom attack. And like I said, we're seeing a seven times increase in the amount of attack activity. And what they're doing in terms of the business is they've set up affiliate marketing. Essentially, they have affiliates in the middle that will actually distribute the ransomware. So they're basically outsourcing this to other individuals. If they hit people with their ransomware and the people pay then the affiliate in the middle will actually get a commission cut of that, very high, typically 40 to 50%. And that's really what's making this lucrative business model too. >> Wow, My jaw is dropping just the sophistication but also the different levels to which they've put a business together. And unfortunately, for every industry it sounds very lucrative, so how then Derek do organizations protect themselves against this, especially knowing that a lot of this work from home stuff is going to persist. Some people want to stay home, what not. The proliferation of devices is only going to continue. So what are organizations start and how can you guys help? >> Start with the people, so we'll talk about three things, people, technology and processes. The people, unfortunately, this is not just about ransomware but definitely applies to ransomware but any attack, humans are still often the weakest link in terms of education, right? A lot of these ransomware campaigns will be going after people using nowadays seems like tax themes purporting to be from the IRS as an example or human resources departments or governments and health authorities, vaccination scams all these things, right? But what they're trying to do is to get people to click on that link, still to open up a malicious attachment that will then infect them with the ransomware. This of course, if an employee is up to date and hones their skills so that they know basically a zero trust mentality is what I like to talk about. You wouldn't just invite a stranger into your house to open a package that you didn't order but people are doing this a lot of the times with email. So really starting with the people first is important. There's a lot of free training information and security. There is awareness training, we offer that at Fortinet. There's even advanced training we do through our NSC program as an example. But then on top of that there's things like phishing tests that you can do regularly, penetration testing as well, exercises like that are very important because that is really the first line of defense. Moving past that you want to get into the technology piece. And of course, there's a whole, this is a security fabric. There's a whole array of solutions. Like I said, everything needs to be integrated. So we have an EDR and XDR as an example sitting on the end point, cause oftentimes they still need to get that ransomware payload to run on the end point. So having a technology like EDR goes a long way to be able to detect the threat, quarantine and block it. There's also of course a multi-factor authentication when it comes to identifying who's connecting to these environments. Patch management, we talk about all the time. That's part of the technology piece. The reality is that we highlight in the threat landscape report the software vulnerabilities that these rats more gangs are going after are two to three years old. They're not breaking within the last month they're two to three years old. So it's still about the patch management cycle, having that holistic integrated security architecture and the fabric is really important. NAC network access control is zero trust, network access is really important as well. One of the biggest culprits we're seeing with these ransom attacks is using IOT devices as launchpads as an example into networks 'cause they're in these work from home environments and there's a lot of unsecured or uninspected devices sitting on those networks. Finally process, right? So it's always good to have it all in your defense plan training and education, technology for mitigation but then also thinking about the what if scenario, right? So incident response planning, what do we do if we get hit? Of course we never recommend to pay the ransom. So it's good to have a plan in place. It's good to identify what your corporate assets are and the likely targets that cyber-criminals are going to go after and make sure that you have rigid security controls and threat intelligence like FortiGuard Labs applied to that. >> Yeah, you talk about the weakest link they are people I know you and I talked about that on numerous segments. It's one of the biggest challenges but I've seen some people that are really experts in security read a phishing email and almost fall for it. Like it looked so legitimately from like their bank for example. So in that case, what are some of the things that businesses can do when it looks so legitimate that it probably is going to have a unfortunately a good conversion rate? >> Yeah, so this is what I was talking about earlier that these targeted attacks especially when it comes to spear, when it comes to the reconnaissance they got so clever, it can be can so realistic. That's the, it becomes a very effective weapon. That's why the sophistication and the risk is rising like I said but that's why you want to have this multilayered approach, right? So if that first line of defense does yield, if they do click on the link, if they do try to open the malicious attachment, first of all again through the next generation firewall Sandboxing solutions like that, this technology is capable of inspecting that, acting like is this, we even have a FortiAI as an example, artificial intelligence, machine learning that can actually scan this events and know is this actually an attack? So that element goes a long way to actually scrub it like content CDR as well, content disarm as an example this is a way to actually scrub that content. So it doesn't actually run it in the first place but if it does run again, this is where EDR comes in like I said, at the end of the day they're also trying to get information out of the network. So having things like a Platinum Protection through the next generation firewall like with FortiGuard security subscription services is really important too. So it's all about that layered approach. You don't want just one single point of failure. You really want it, this is what we call the attack chain and the kill chain. There's no magic bullet when it comes to attackers moving, they have to go through a lot of phases to reach their end game. So having that layer of defense approach and blocking it at any one of those phases. So even if that human does click on it you're still mitigating the attack and protecting the damage. Keep in mind a lot of damages in some cases kind of a million dollars plus. >> Right, is that the average ransom, 10 million US dollars. >> So the average cost of data breaches ever seen which are often related to ransom attacks is close to that in the US, I believe it's around just under $9 million about 8.7 million, just for one data breach. And often those data breaches now, again what's happening is that the data it's not just about encrypting the data, getting access because a lot of organizations part of the technology piece and the process that we recommend is backups as well of data. I would say, organizations are getting better at that now but it's one thing to back up your data. But if that data is breached again, cybercriminals are now moving to this model of extorting that saying, unless you pay us this money we're going to go out and make this public. We're going to put it on piece and we're going to sell it to nefarious people on the dark web as well. >> One more thing I want to ask you in terms of proliferation we talked about the distributed workforce but one of the things, and here we are using Zoom to talk to each other, instead of getting to sit together in person we saw this massive proliferation in collaboration tools to keep people connected, families businesses. I talked a bit a lot of businesses who initially will say, oh we're using Microsoft 365 and they're protecting the data while they're not or Salesforce or Slack. And that shared responsibility model is something that I've been hearing a lot more about lately that businesses needing to recognize for those cloud applications that we're using and in which there's a lot of data traversing it could include PII or IP. We're responsible for that as the customer to protect our data, the vendor's responsible for protecting the integrity of the infrastructure. Share it with us a little bit about that in terms of your thoughts on like data protection and backup for those SaaS applications. >> Yeah, great question, great question tough one. It is so, I mean ultimately everybody has to have, I believe it has to have their position in this. It's not, it is a collaborative environment. Everyone has to be a stakeholder in this even down to the end users, the employees being educated and up-to-date as an example, the IT departments and security operation centers of vendors being able to do all the threat intelligence and scrubbing. But then when you extend that to the public cloud what is the cloud security stack look at, right? How integrated is that? Are there scrubbing and protection controls sitting on the cloud environments? What data is being sent to that, should it be cited center as an example? what's the retention period? How long does the data live on there? It's the same thing as when you go out and you buy one of these IOT devices as an example from say, a big box store and you go and just plug it into your network. It's the same questions we should be asking, right? What's the security like on this device model? Who's making it, what data is it going to ask for me? The same thing when you're installing an application on your mobile phone, this is what I mean about that zero trust environment. It should be earned trust. So it's a big thing, right? To be able to ask those questions and then only do it on a sort of need to know and medium basis. The good news is that a lot of CloudStack now and environments are integrating security controls. We integrated quite well with Fortinet as an example but this is an issue of supply chain. It's really important to know what lives upstream and how they're handling the data and how they're protecting it absolutely. >> Such interesting information and it's a topic ransomware that we could continue talking about, Derek, thank you for joining me on the program today updating us on what's going on, how it's evolving and ultimately what organizations in any industry need to do with protecting people and technology and processes to really start reducing their risks. I thank you so much for joining me today. >> All right it's a pleasure, thank you. >> Likewise Derek Manky I'm Lisa Martin. You're watching this CUBE conversation. (upbeat music)

Published Date : Apr 30 2021

SUMMARY :

I am Lisa Martin, excited to welcome back and great to see you again, Lisa. ransomware in the last year. that the ransomware on the pandemic fears with things that the cybercriminals are using. Are the targeted attacks, are they in like They, a lot of the the newest One of the things that you mentioned One of the cases we worked but also the different levels lot of the times with email. of the things that businesses can do and protecting the damage. Right, is that the average is that the data it's not just We're responsible for that as the customer It's the same thing as when you go out on the program today updating (upbeat music)

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Erin Jensen and Kandyce Tripp


 

(piano music) >> Presenter: From around the globe it's theCUBE with digital coverage of IBM Think 2021 brought to you by IBM. >> Welcome to the theCUBE's coverage of IBM think 2021, the digital experience. I'm Lisa Martin. I've got two guests here with me next. We're going to be talking about IBM and Cisco. Please welcome Candace Tripp, a partner at Global Security Services Alliances at IBM. Kandyce, it's great to have you on theCUBE. >> Thank you. It's great to be here, Lisa. >> And Erin Jensen joins us as well. Global Partner Executive for IBM at Cisco. Erin, welcome to you as well. >> Yeah, thanks for having me. >> I love it, three women, power women on a tech panel. >> I know, I love it. >> Isn't that nice? It's rare. >> It is. >> Exciting. >> Praise God. All right, let's go ahead, Erin and we're going to start with you. Let's talk about Cisco's strategy and security and how that aligns with IBM. >> Absolutely. Thanks Lisa. So Cisco in the last seven years have made considerable amount of investment in our portfolio. And in fact, it's one reason why I joined Cisco. I've been hearing about customer problems across many security threat vectors and issues. And customers are really looking for a product portfolio that helps them across all their security needs. IBM has taken a similar approach, right? We're not just one product or one service. IBM also has a service portfolio that helps customers through the long haul and their security journey. We're both working to solve problems like Zero Trust, SAS, Cloud security, and helping all of our customers with digital transformation and moving to the cloud. And so both of us have really taken a similar long-term approach to our customer vision and security. >> We've heard a lot about security challenges and the expansion of threat vectors and surfaces and data in the last year or so. So that double-down focus from both IBM and Cisco on security is absolutely critical for customers. Kandyce, let's get your perspective now. Talk to me about IBM security services and the value that it delivers with Cisco's security portfolio, those two powerhouses together. >> Yeah. Great question. I really appreciate it. One of the things I want to point out is just that IBM security services is one of the largest MSPs in the industry. And I think it's a really exciting time and I'm very thrilled to be a part of that. And the answer to your question, we simplify security solutions, we reduce risk, we provide architectural consulting and systems integration. And we do that in support of our partnerships, just like with Cisco, with Cisco, excuse me. So I think it's a really exciting partnership and there's a lot of value provided. >> And then Kandyce also, you recently launched IBM security services Alliance program. What can you tell us about that? >> Yeah, absolutely. So I'm very excited about it. We launched it on March 1st of this year. And it is a very targeted program that's designed to promote support and reward us like set of partners. And Cisco is one of those partners that has been invited to participate. And these are the partners that are committed to doing a couple of different things. One of which is supporting the development of our offerings. It's also partners that are integrating into our technology platform and they also train and enable our engineers, our consultants as well as our sellers. So they bring a lot of value to the table. And like I said before, Cisco is one of the partners that have been invited to participate. And we're very excited. >> Yeah. >> Go ahead Erin. >> And just to add on that as Candace is saying like Cisco is really excited to participate in this program. It's really, truly about delivering an outcome to our customers. And so the program gives us tools to make investments integrations, et cetera. And the part about partnership it's an evolution of things, right? We want to work together. The landscape of the threats are changing, our world's changing, we're in a pandemic, we've got to be able to pivot and really help customers solve these problems together. And the Alliance program gives us a formal way a really kind of put in the wood behind the arrow. So we're really excited to participate. >> Thanks Erin, excited to have you. >> Great. So Kandyce, I'm curious, as Erin was saying that the threat vector, things are expanding, we've seen so much flux. They're saying we're in a dynamic market, situation is a pretty big understatement. What was the impetus of this Alliance? Was it, this Alliance program, did it have anything to do with the flux that we've been through in the last year? >> Well, I think anytime you launch a program or create a strategy, you're obviously solving a problem. And we all know that security is complex and we need to simplify it. And in today's market, there's a shortage of professionals in the industry. There's a lot of siloed processes and a lot of tools. And anytime that you can bring a strategy to the table that solves some of these challenges, it's definitely worthwhile. And our goal is to bring together advisors and integrated leading technologies vendors such as Cisco. And our goal is to help our clients obviously. And optimally, what we want to do is we want to align their security strategy. We want to make sure that we protect their digital users, their data, their assets. We also want to modernize our technology with these advisors. And ultimately, we found a partnership in Cisco in regards to this program, where we can solve some of our customer's challenges and we can leverage this partnership to the fullest. >> Can you talk to me a little bit about the difference between a technology alliances program and a security service Alliance partner at IBM security program? >> Kandyce: Absolutely. Well, I think it's to call out that Cisco is both actually. We do have a Technology Alliance partners as you mentioned, and Security Service Alliance partners and our Technology Alliance partners are purpose built integrations with IBM security products. On the opposite side, you have Security Service Alliance partners where there's kind of two aspects to it. It could be, it's an either situation where they're integrated into our security service offering or we build an offering around the partners technology. And in the case of Cisco there's many product integrations. I'll name two as examples, one being QRadar and the other being Resilient. But I think what makes the partnership so interesting is there's an extensive portfolio to choose from. And I think that makes it very exciting for our clients to kind of look at what we bring to the table jointly and create leverage out of that. Erin, do you have anything to add? >> A couple of things. So the questions we get a lot from customers is, is there overlap in some of these software solutions? And the fact is there really isn't. We are more complimentary than competitive. And one of the things that we want to do to enhance the customer experience is really give a customer the confidence, but also a full service solution. The way Cisco views IBM and security space is like the glue, right? We provide all the automation a lot of the visibility, our tools, for instance QRadar, pump all of the log information and help with instant response to how customers look at threats. And we really want them to, customers would feel confident by being together and really let's face it, IBM and Cisco are the biggest players in the market. But to Kandyce's point they're also looking for innovation from us and we giving them the roadmaps to go to the next level. So our partnership really provides that. And in fact, it's really important to note that IBM is actually a big Cisco client and has invested in some of our technologies around Umbrella, Next-Gen firewall and our IPS and AnyConnect Solution. So truly our use case is between our companies too not just for our customers. So it's part of our loyalty and commitment to each other but also to all the folks who are making investments working with IBM and Cisco. >> So there's a long history deep collaboration between IBM and Cisco here. I'm wondering if either of you and Kandyce we'll start with you, can you talk about anything that you saw in the last year. I'm thinking, from a security perspective we saw governments and schools and hospitals and healthcare organizations being attacked because they were, there was so much focus on those organizations. I'm curious if there's any industries that you guys saw in the last year or so in particular that really have benefited from your Security Services Alliance program? >> Well, I think we just launched the program in March. So we are currently in the process of rolling it out but will say, as a organization we spend a lot of time making sure that we're relevant to the community, that we're solving some of the deepest problems in the industry. And I think it's an exciting time and I know that IBM Security Services brings a lot of solutions to its clients and we'll continue to do so. >> And then Erin, tell me from Cisco's perspective and yes, Kandyce you mentioned that this is a brand new program. What are some of the things that you're looking forward to being able to help clients in industries that I mentioned and really any industry pivot as we're still in such a globally challenging situation? >> Yes. So I won't necessarily talk about verticals but let's talk about the pandemic. So many of our customers in all different kinds of verticals have had to take their business home. Securing all the remote workers, doing what we call Zero Trust and edge security making sure they are who they say they are when they're connecting to the mothership. And so we've really put a lot of effort at Cisco around addressing these problems in a fast and efficient way. And then IBM helps us manage that for customers. So if they don't have the bandwidth, once solutions go in and we turn the key on they don't have the bandwidth to manage this themselves, IBM really picks that ball up and runs with it. So that's another big value out of our partnership. But let's face it, gosh, a year and a half ago all of this changed on the dime. So we had to pivot really quickly. And because we have teams in place are already working together on how we service these solutions through IBM, this was not necessarily a very hard shift. We were able to do this quickly and provide information and kind of stay ahead of the curve while we saw our customers go through this transition. >> And I can only imagine how critical IBM and Cisco were together as you mentioned, Erin, that pivot to work from home happened so quickly for millions and millions, hundreds of millions of not more of people, and there's a good amount of us that are still in that situation that are reliant on technologies. But like IBM and Cisco are delivering, for collaboration, for communication, even to connect families I'm sure what you guys have done helping those customers pivot is just the tip of the iceberg in helping them not just survive this time but be able to thrive, maybe even focus resources on identifying new products on new services, new ways to delight their customers. >> Yeah, I think that's the other thing that's happening between our firms kind of within security and also more broadly is a lot of our customers are moving to the Cloud and they really need help with this kind of full service look and strategy and ongoing managing and the long haul from a partner. So one of the things that's also been really valuable in our partnership is we have teams of people on account level that really understand our customers and can make these recommendations based on what we're putting together behind the scenes and helping them through the journey. So security is clearly a big part of, kind of what's on everyone's mind, but as far as, can a regular IT operations and networking, it's all part of one journey. And so this layered approach is I think what differentiates our partnership absolutely in the marketplace. >> I agree with you, Erin. I think there's a lot to be excited about that. >> We'll good. Ladies, thank you for joining me today. Talking to me about this new security strategy Alliances Program, what it's offering, the power that IBM and Cisco are bringing jointly to your customers. We look forward to seeing what happens in the next year. Thanks for your time. >> Thank you, Lisa. >> Thank you. >> Well, Kandyce Tripp and Erin Jensen. I'm Lisa Martin. You're watching theCUBE's coverage of IBM Think, the digital experience. (soft upbeat music)

Published Date : Apr 20 2021

SUMMARY :

brought to you by IBM. Kandyce, it's great to It's great to be here, Lisa. And Erin Jensen joins us as well. I love it, three women, Isn't that nice? and how that aligns with IBM. and helping all of our customers and data in the last year or so. And the answer to your question, And then Kandyce also, that has been invited to participate. And so the program gives us did it have anything to do with the flux And our goal is to bring together advisors And in the case of Cisco And one of the things that we want to do and Kandyce we'll start with you, and I know that IBM Security Services and yes, Kandyce you mentioned and kind of stay ahead of the curve that pivot to work from home and the long haul from a partner. I think there's a lot to We look forward to seeing of IBM Think, the digital experience.

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William Murphy, BigID | AWS Startup Showcase


 

(upbeat music) >> Well, good day and thank you for joining us as we continue our series here on theCUBE of the AWS Startup Showcase featuring today BigID. And with us is Will Murphy, who's the Vice President of the Business Development and Alliances at BigID. Will, good day to you, how are you doing today? >> Thanks John, I'm doing well. I'm glad to be here. >> Yeah, that's great. And theCUBE alum too, I might add so it's nice to have you back. Let's first off, let's share the BigID story. You've been around for just a handful of years. Accolades coming from every which direction so obviously what you're doing, you're doing very well. But for our viewers who might not be too familiar with BigID, just give us a 30,000 foot level of your core competence. >> Yeah absolutely. So actually we just had our five-year anniversary for BigID, which we're quite excited about. And that five year comes with some pretty big red marks. We've raised over $200 million for a unicorn now. But where that comes to and how that came about was that we're dealing with longstanding problems with modern data landscapes, security governance, privacy initiatives. And starting in 2016 with the authorship of GDPR, the European privacy law organizations had to treat data differently than they did before. They couldn't afford to just sit on all this data that was collected. For a couple reasons, right? One of them being that it's expensive. So you're constantly storing data whether that's on-prem or in the cloud as we're going to talk about. There's expense to that. You have to pay to secure the data and keep it from being leaked, You have to pay for access control, you have to pay for a lot of different things. And you're not getting any value out of that. And then there's the idea of the customer trust piece, which is like if anything happens to that data, your reputation as a company and the trust you have between your customers and your organization is broken. So BigID, what we did is we decided that there was a foundation that needed to be built. The foundation was data discovery. If an organization knows where its data is, whose data it is, where it is, and what it is and also who has access to it, they can start to make actionable decisions based on the data and based on this new data intelligence. So, we're trying to help organizations keep up with modern data initiatives. And we're empowering organizations to handle their data, sensitive, personal regulated. What's actually quite interesting is we allow organizations to define what's sensitive to them because like people, organizations are all different. And so what's sensitive to one organization might not be to another. It goes beyond the wall. And so we're giving organizations that new power and flexibility. >> And this is what I still find striking is that obviously with this exponential growth of data you got machine learning, just bringing billions of inputs. It seems like right now. Also you had this vast reservoir of data. Is that the companies in large part don't know a lot about the data that they're harvesting and where it is, and so it's not actionable. It's kind of dark data, right? Just out there residing. And so as I understand it, this is your focus basically is to tell people, hey here's your landscape, here's how you can better put it to action why it's valuable and we're going to help you protect it. And they're not aware of these things which I still find a little striking in this day and age >> And it goes even further. So you know, when you start to reveal the truth and what's going on with data, there's a couple things that some organizations do. And enter the human instincts. Some organizations want to bury their head in the sand like everything's fine. Which is as we know and we've seen the news frequently not a sustainable approach. There's the like let's be we're overwhelmed. Yeah. We don't even know where to start. Then there's the unnatural reaction, which is okay, we have to centralize and control everything. Which defeats the purpose of having shared drives and collaboration in geographically disparate workforces, which we've seen in particularly over the last year, how important that resiliency within organizations is to be able to work in different areas. And so it really restricts the value that organizations can get from their data, which is important. And it's important in a ton of ways. And for customers that have allowed their data to be stored and harvested by these organizations, like they're not getting value out of it neither. It's just risk. And we've got to move data from the liability side of the balance sheet to the assets side of the balance sheet. And that comes first and foremost with knowledge. >> So everybody's going cloud, right? Used to be, you know, everybody's on prem. And all of a sudden we build a bigger house. And so because you build a bigger house, you need better security, right? Your perimeter's got to grow. And that's where I assume AWS has come in with you. And this is a two year partnership that you've been engaged with in AWS. So maybe shine a little light on that. About the partnership that you've created with AWS and then how you then in turn transition that to leverage that for the benefit of your customer base. >> Yeah. So AWS has been a great partner. They are very forward-looking for an organization as large as they are. Very forward looking that they can't do everything that their customers need. And it's better for the ecosystem as a whole to enable small companies like us, and we were very small when we started our relationship with them, to join their partner organization. So we're an advanced partner now. We're part of ISV Accelerate. So it's a slightly more lead partner organization. And we're there because our customers are there. And AWS like us, we both have a customer obsessed culture. But organizations are embracing the cloud. And there's fear of the cloud, but there really shouldn't be in the way that we thought of it maybe five or 10 years ago. And that companies like AWS are spending a lot more money on security than most organizations can. So like they have huge security teams, they're building massive infrastructure. And then on top of that, companies themselves can can use products like big ID and other products to make themselves more secure from outside threats and from inside threats as well. So we are trying to with them approach modern data challenges well. So even within AWS, if you put all the information in like let's say S3 buckets, it doesn't really tell you anything. It's like, you know, I make this analogy sometimes. I live in Manhattan and if I were to collect all the keys of everybody that lived in a 10 block radius around me and put it into a dumpster and keep doing that, I would theoretically know where all the keys were. They're in the dumpster. Now, if somebody asked me, I'd like my keys back, I'd have a really hard time giving them that. Because I've got to sort through, you know, 10,000 people's keys. And I don't really know a lot about it. But those key say a lot, you know? It says like, are you in an old building? Are you in a new building? Do you have a bike? Do you have a car? Do you have a gym locker? There's all sorts of information. And I think that this analogy holds up for data but ifs of the way you store your data is important. But you can gain a lot of theoretically innocuous but valuable information from the data that's there, while not compromising the sensitive data. And as an AWS has been a fabulous partner in this. They've helped us build a AWS security, have integration out of the box. We now work with over 12 different AWS native applications from anything like S3, Redshift, Athena, Kinesis, as well as apps built on AWS, like Snowflake and Databricks that we connect to. And in AWS, the technical teams, department teams have been an enormous part of our success there. We're very proud to have joined the marketplace, to be where our customers want to buy enterprise software more and more. And that's another area that we're collaborating in joint accounts now to bring more value and simplicity to our joint customers. >> So what's your process in terms of your customer and evaluating their needs? 'Cause you just talked about it earlier that you had different approaches to security. Some people put their head in the sand, right? Some people admit that there's a problem. Some people fully are engaged. So I assume there's also a different level of sophistication in terms of what they already have in place and then what their needs are. So if you were to shine a little light on that, about assessing where they are in terms of their data landscape. And now AWS and its tools, which you just touched on. You know, the multiple tools you have in your service. Now, all that comes together to develop what would be I guess, a unique program for a company's specific needs. >> It is. We started talking to the largest enterprise accounts when we were founded and we still have a real proclivity and expertise in that area. So the issues with the large enterprise accounts and the uniqueness there is scale. They have a tremendous amount of data: HR data financial data, customer data, you name it. Right? Like, we could go dry mouth talking about how many insane data so many times with these large customers. For AWS, scale wasn't an issue. They can store it. They can analyze it. They can do tons with it. Where we were helping is that we could make that safer. So if you want to perform data analytics, you want to ensure that sensitive data is not being part of that. You want to make sure you're not violating local, national or industry specific regulations. Financial services is a great example. There's dozens of regulations at the federal level in United States. And each state has their own regulations. This becomes increasingly complex. So AWS handles this by allowing an amazing amount of customization for their customers. They have data centers in the right places. They have experts on vertical specific issues. BigID handles this similarly in some ways, but we handle it through extensibility. So one of our big things is we have to be able to connect to everywhere where our customers have data. So we want to build a foundation of like let's say first, let's understand the goals. Is the goal compliant with the law? Which it should be for everybody. That should just be like, we need to comply with the law. Like that's easy. Yeah. Then there's the next piece, like are we dealing with something legacy? Was there a breach? Do we need to understand what happened? Are we trying to be forward-looking and understanding? We want to make sure we can lock down our most sensitive data. Tier our storage, tier our security, tier are our analytics efforts which also is cost-effective. So you don't have to do everything everywhere. Or is the goal a little bit like we needed to get our return on investment faster. And we can't do that without de-risking some of that. So we've taken those lessons from the enterprise where it's exceedingly difficult to work because of the strict requirements because the customers expect more. And I think like AWS, we're bringing it down market. We have some new product coming out. It's exclusive for AWS now called SmallID, which is a cloud native. A smaller version, lighter weight version of our product for customers in the more commercial space. In the SMB space where they can start to build a foundation of understanding their data for protection and for security, for privacy. >> Will, and before I let you go here what I'd like to hear about is practical application. You know, somebody that you've, you know, that you were able to help and assist, you evaluated. 'Cause you've talked about the format here. You talked about your process and talked about some future, I guess, challenges, opportunities. But just to give our viewers an idea of maybe the kind of success you've already had. To give them a perspective on that. Just share a couple of stories, if you wouldn't mind. Whether there's some work that you guys did and rolled up your sleeves and created that additional value for your customers. >> Yeah, absolutely. So I'll give a couple examples. I'm going to keep everyone anonymized. As a privacy based company, in many ways, we try to respect-- >> Probably a good idea, right? (Will chuckles) >> But let's talk about different types of sensitive data. So we have customers that intellectual property is their biggest concern. So they do care about compliance. They want to comply with all the local and national laws where their company resides and all their offices are. But they were very concerned about sensitive data sprawl around intellectual property. They have a lot of patents. They have a lot of sensitive data that way. So one of the things we did is we were able to provide custom tags and classifications for their sensitive data based on intellectual property. And they could see across their cloud environment, across their on-premise environment, across shared drives et cetera, where sensitive data had sprawl. Where it had moved, who's having access to it. And they were able to start realigning their storage strategy and their content management strategy, data governance strategy, based on that. And start to move sensitive data back to certain locations, lock that down on a higher level. Could create more access control there, but also proliferate and share data that more teams needed access to. And so that's an example of a use case that I don't think we imagined necessarily in 2016 when we were focused on privacy but we've seen that the value can come from it. Yeah. >> So it's a good... Please, yeah, go ahead. >> No, I mean, the other (mumbles). So we've worked with some of the largest AWS customers in the world. Their concern is how do we even start to scan the Tedder terabytes and petabytes of data in any reasonable fashion without it being out of date. If we create this data map, if we create this data inventory, it's going to be out of date day one. As soon as we say, it's complete, we've already added more. >> John: Right. >> That's where our scalability fits in. We were able to do a full scan of their entire AWS environment in months. And then keep up with the new data that was going into their AWS environment. This is huge. This was groundbreaking for them. So our hyper scan capability that we brought out, that we rolled out to AWS first, was a game changer for them. To understand what data they had, where it is, who's it is et cetera, at a way that they never thought they could keep up with. You know, I brought back to the beginning of code when the British government was keeping track of all the COVID cases on spreadsheets and spreadsheets broke. It was also out of date. As soon as they entered something else it was already out of date. They couldn't keep up with it. Like there's better ways to do that. Luckily they think they've moved on from that manual system. But automation using the correct human inputs when necessary. Then let machine learning, let big data take care of things that it can. Don't waste human hours that are precious and expensive unnecessarily. And make better decisions based on that data. >> Yeah. You raised a great point too which I hadn't thought of about. The fact is, you do your snapshot today and you start evaluating all their needs for today. And by the time you're able to get that done their needs have now exponentially grown. It's like painting the golden gate bridge. Right? You get done and now you got to paint it again, except it got bigger. We added lanes, but anyway. Hey, Will. Thanks for the time. We certainly appreciate it. Thanks for joining us here on the startup showcase. And just remind me that if you ever asked for my keys keep them out of that dumpster. Okay? (Will chuckles) >> Thanks, John. Glad to be here. >> Pleasure. (soft music)

Published Date : Mar 12 2021

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Derek Manky Chief, Security Insights & Global Threat Alliances at Fortinet's FortiGuard Labs


 

>>As we've been reporting, the pandemic has called CSOs to really shift their spending priorities towards securing remote workers. Almost overnight. Zero trust has gone from buzzword to mandate. What's more as we wrote in our recent cybersecurity breaking analysis, not only Maseca pro secured increasingly distributed workforce, but now they have to be wary of software updates in the digital supply chain, including the very patches designed to protect them against cyber attacks. Hello everyone. And welcome to this Q conversation. My name is Dave Vellante and I'm pleased to welcome Derek manky. Who's chief security insights, and global threat alliances for four guard labs with fresh data from its global threat landscape report. Derek. Welcome. Great to see you. >>Thanks so much for, for the invitation to speak. It's always a pleasure. Multicover yeah, >>You're welcome. So first I wonder if you could explain for the audience, what is for guard labs and what's its relationship to fortunate? >>Right. So 40 grand labs is, is our global sockets, our global threat intelligence operation center. It never sleeps, and this is the beat. Um, you know, it's, it's been here since inception at port in it. So it's it's 20, 21 years in the making, since Fortinet was founded, uh, we have built this in-house, uh, so we don't go yum technology. We built everything from the ground up, including creating our own training programs for our, our analysts. We're following malware, following exploits. We even have a unique program that I created back in 2006 to ethical hacking program. And it's a zero-day research. So we try to meet the hackers, the bad guys to their game. And we of course do that responsibly to work with vendors, to close schools and create virtual patches. Um, and, but, you know, so it's, it's everything from, uh, customer protection first and foremost, to following, uh, the threat landscape and cyber. It's very important to understand who they are, what they're doing, who they're, uh, what they're targeting, what tools are they using? >>Yeah, that's great. Some serious DNA and skills in that group. And it's, it's critical because like you said, you can, you can minimize the spread of those malware very, very quickly. So what, what now you have, uh, the global threat landscape report. We're going to talk about that, but what exactly is that? >>Right? So this a global threat landscape report, it's a summary of, uh, all, all the data that we collect over a period of time. So we released this, that biannually two times a year. Um, cyber crime is changing very fast, as you can imagine. So, uh, while we do release security blogs, and, uh, what we call threat signals for breaking security events, we have a lot of other vehicles to release threat intelligence, but this threat landscape report is truly global. It looks at all of our global data. So we have over 5 million censorship worldwide in 40 guard labs, we're processing. I know it seems like a very large amount, but North of a hundred billion, uh, threat events in just one day. And we have to take the task of taking all of that data and put that onto scale for half a year and compile that into something, um, that is, uh, the, you know, that that's digestible. That's a, a very tough task, as you can imagine, so that, you know, we have to work with a huge technologies back to machine learning and artificial intelligence automation. And of course our analyst view to do that. >>Yeah. So this year, of course, there's like the every year is a battle, but this year was an extra battle. Can you explain what you saw in terms of the hacker dynamics over the past? Let's say 12 months. I know you do this twice a year, but what trends did you see evolving throughout the year and what have you seen with the way that attackers have exploited this expanded attack surface outside of corporate network? >>Yeah, it was quite interesting last year. It certainly was not normal. Like we all say, um, and that was no exception for cybersecurity. You know, if we look at cyber criminals and how they pivoted and adapted to the scrap threat landscape, cyber cyber criminals are always trying to take advantage of the weakest link of the chain. They're trying to always prey off here and ride waves of global trends and themes. We've seen this before in, uh, natural disasters as an example, you know, um, trying to do charity kind of scams and campaigns. And they're usually limited to a region where that incident happened and they usually live about two to three weeks, maybe a month at the most. And then they'll move on to the next to the next trip. That's braking, of course, because COVID is so global and dominant. Um, we saw attacks coming in from, uh, well over 40 different languages as an example, um, in regions all across the world that wasn't lasting two to three weeks and it lasted for the better part of a year. >>And of course, what they're, they're using this as a vehicle, right? Not preying on the fear. They're doing everything from initial lockdown, uh, fishing. We were as COVID-19 movers to, um, uh, lay off notices then to phase one, reopenings all the way up to fast forward to where we are today with vaccine rollover development. So there's always that new flavor and theme that they were rolling out, but because it was so successful for them, they were able to, they didn't have to innovate too much, right. They didn't have to expand and shifted to new to new trends. And themes are really developed on new rats families as an example, or a new sophisticated malware. That was the first half of the year and the second half of the year. Um, of course people started to experience COVID fatigue, right? Um, people started to become, we did a lot of education around this. >>People started to become more aware of this threat. And so, um, cyber criminals have started to, um, as we expected, started to become more sophisticated with their attacks. We saw an expansion in different ransomware families. We saw more of a shift of focus on, on, um, uh, you know, targeting the digital supply chain as an example. And so that, that was, that was really towards Q4. Uh, so it, it was a long lived lead year with success on the Google themes, um, targeting healthcare as an example, a lot of, um, a lot of the organizations that were, you know, really in a vulnerable position, I would say >>So, okay. I want to clarify something because my assumption was that they actually did really increase the sophistication, but it sounds like that was kind of a first half trends. Not only did they have to adapt and not have to, but they adapt it to these new vulnerabilities. Uh, my sense was that when you talk about the digital supply chain, that that was a fairly sophisticated attack. Am I, am I getting that right? That they did their sort of their, their, their increased sophistication in the first half, and then they sort of deployed it, did it, uh, w what actually happened there from your data? >>Well, if we look at, so generally there's two types of attacks that we look at, we look at the, uh, the premeditated sophisticated attacks that can have, um, you know, a lot of ramp up work on their end, a lot of time developing the, the, the, the weaponization phase. So developing, uh, the exploits of the sophisticated malware that they're gonna use for the campaign reconnaissance, understanding the targets, where platforms are developed, um, the blueprinting that DNA of, of, of the supply chain, those take time. Um, in fact years, even if we look back to, um, uh, 10 plus years ago with the Stuxnet attacks, as an example that was on, uh, nuclear centrifuges, um, and that, that had four different zero-day weapons at the time. That was very sophisticated, that took over two years to develop as an example. So some of these can take years of time to develop, but they're, they're, uh, very specific in terms of the targets are going to go after obviously the ROI from their end. >>Uh, the other type of attack that we see is as ongoing, um, these broad, wide sweeping attacks, and the reality for those ones is they don't unfortunately need to be too sophisticated. And those ones were the ones I was talking about that were really just playing on the cool, the deem, and they still do today with the vaccine road and development. Uh, but, but it's really because they're just playing on, on, um, you know, social engineering, um, using, uh, topical themes. And in fact, the weapons they're using these vulnerabilities are from our research data. And this was highlighted actually the first pop landscape before last year, uh, on average were two to three years old. So we're not talking about fresh vulnerabilities. You've got to patch right away. I mean, these are things that should have been patched two years ago, but they're still unfortunately having success with that. >>So you mentioned stuck next Stuxnet as the former sort of example, of one of the types of attacks that you see. And I always felt like that was a watershed moment. One of the most sophisticated, if not the most sophisticated attack that we'd ever seen. When I talk to CSOs about the recent government hack, they, they, they suggest I infer maybe they don't suggest it. I infer that it was of similar sophistication. It was maybe thousands of people working on this for years and years and years. Is that, is that accurate or not necessarily? >>Yeah, there's definitely a, there's definitely some comparisons there. Uh, you know, one of the largest things is, uh, both attacks used digital circuits certificate personation, so they're digitally signed. So, you know, of course that whole technology using cryptography is designed by design, uh, to say that, you know, this piece of software installed in your system, hassles certificate is coming from the source. It's legitimate. Of course, if that's compromised, that's all out of the window. And, um, yeah, this is what we saw in both attacks. In fact, you know, stocks in that they also had digitally designed, uh, certificates that were compromised. So when it gets to that level of students or, uh, sophistication, that means definitely that there's a target that there has been usually months of, of, uh, homework done by cyber criminals, for reconnaissance to be able to weaponize that. >>W w what did you see with respect to ransomware? What were the trends there over the past 12 months? I've heard some data and it's pretty scary, but what did you see? >>Yeah, so we're actually, ransomware is always the thorn in our side, and it's going to continue to be so, um, you know, in fact, uh, ransomware is not a new itself. It was actually first created in 1989, and they demanded ransom payments through snail mail. This was to appeal a box, obviously that, that, that didn't take off. Wasn't a successful on the internet was porn at the time. But if you look at it now, of course, over the last 10 years, really, that's where it ran. The ransomware model has been, uh, you know, lucrative, right? I mean, it's been, um, using, uh, by force encrypting data on systems, so that users had to, if they were forced to pay the ransom because they wanted access to their data back data was the target currency for ransomware. That's shifted now. And that's actually been a big pivotal over the last year or so, because again, before it was this let's cast a wide net, in fact, as many people as we can random, um, and try to see if we can hold some of their data for ransom. >>Some people that data may be valuable, it may not be valuable. Um, and that model still exists. Uh, and we see that, but really the big shift that we saw last year and the threat landscape before it was a shift to targeted rats. So again, the sophistication is starting to rise because they're not just going out to random data. They're going out to data that they know is valuable to large organizations, and they're taking that a step further now. So there's various ransomware families. We saw that have now reverted to extortion and blackmail, right? So they're taking that data, encrypting it and saying, unless you pay us as large sum of money, we're going to release this to the public or sell it to a buyer on the dark web. And of course you can imagine the amount of, um, you know, damages that can happen from that. The other thing we're seeing is, is a target of going to revenue services, right? So if they can cripple networks, it's essentially a denial of service. They know that the company is going to be bleeding, you know, X, millions of dollars a day, so they can demand Y million dollars of ransom payments, and that's effectively what's happening. So it's, again, becoming more targeted, uh, and more sophisticated. And unfortunately the ransom is going up. >>So they go to where the money is. And of course your job is to, it's a lower the ROI for them, a constant challenge. Um, we talked about some of the attack vectors, uh, that you saw this year that, that cyber criminals are targeting. I wonder if, if, you know, given the work from home, if things like IOT devices and cameras and, you know, thermostats, uh, with 75% of the work force at home, is this infrastructure more vulnerable? I guess, of course it is. But what did you see there in terms of attacks on those devices? >>Yeah, so, uh, um, uh, you know, unfortunately the attack surface as we call it, uh, so the amount of target points is expanding. It's not shifting, it's expanding. We still see, um, I saw, I mentioned earlier vulnerabilities from two years ago that are being used in some cases, you know, over the holidays where e-commerce means we saw e-commerce heavily under attack in e-commerce has spikes since last summer, right. It's been a huge amount of traffic increase everybody's shopping from home. And, uh, those vulnerabilities going after a shopping cart, plugins, as an example, are five to six years old. So we still have this theme of old vulnerabilities are still new in a sense being attacked, but we're also now seeing this complication of, yeah, as you said, IOT, uh, B roll out everywhere, the really quick shift to work from home. Uh, we really have to treat this as if you guys, as the, uh, distributed branch model for enterprise, right. >>And it's really now the secure branch. How do we take, um, um, you know, any of these devices on, on those networks and secure them, uh, because yeah, if you look at the, what we highlighted in our landscape report and the top 10 attacks that we're seeing, so hacking attacks hacking in tabs, this is who our IPS triggers. You know, we're seeing attempts to go after IOT devices. Uh, right now they're mostly, uh, favoring, uh, well in terms of targets, um, consumer grade routers. Uh, but they're also looking at, um, uh, DVR devices as an example for, uh, you know, home entertainment systems, uh, network attached storage as well, and IP security cameras, um, some of the newer devices, uh, what, the quote unquote smart devices that are now on, you know, virtual assistance and home networks. Uh, we actually released a predictions piece at the end of last year as well. So this is what we call the new intelligent edge. And that's what I think is we're really going to see this year in terms of what's ahead. Um, cause we always have to look ahead and prepare for that. But yeah, right now, unfortunately, the story is, all of this is still happening. IOT is being targeted. Of course they're being targeted because they're easy targets. Um, it's like for cybercriminals, it's like shooting fish in a barrel. There's not just one, but there's multiple vulnerabilities, security holes associated with these devices, easy entry points into networks. >>I mean, it's, um, I mean, attackers they're, they're highly capable. They're organized, they're well-funded they move fast, they're they're agile, uh, and they follow the money. As we were saying, uh, you, you mentioned, you know, co vaccines and, you know, big pharma healthcare, uh, where >>Did you see advanced, persistent >>Threat groups really targeting? Were there any patterns that emerged in terms of other industry types or organizations being targeted? >>Yeah. So just to be clear again, when we talk about AP teams, um, uh, advanced, specific correct group, the groups themselves they're targeting, these are usually the more sophisticated groups, of course. So going back to that theme, these are usually the target, the, um, the premeditated targeted attacks usually points to nation state. Um, sometimes of course there's overlap. They can be affiliated with cyber crime, cyber crime, uh, uh, groups are typically, um, looking at some other targets for ROI, uh, bio there's there's a blend, right? So as an example, if we're looking at the, uh, apt groups I had last year, absolutely. Number one I would say would be healthcare. Healthcare was one of those, and it's, it's, it's, uh, you know, very unfortunate, but obviously with the shift that was happening at a pop up medical facilities, there's a big, a rush to change networks, uh, for a good cause of course, but with that game, um, you know, uh, security holes and concerns the targets and, and that's what we saw IPT groups targeting was going after those and, and ransomware and the cyber crime shrine followed as well. Right? Because if you can follow, uh, those critical networks and crippled them on from cybercriminals point of view, you can, you can expect them to pay the ransom because they think that they need to buy in order to, um, get those systems back online. Uh, in fact, last year or two, unfortunately we saw the first, um, uh, death that was caused because of a denial of service attack in healthcare, right. Facilities were weren't available because of the cyber attack. Patients had to be diverted and didn't make it on the way. >>All right. Jericho, sufficiently bummed out. So maybe in the time remaining, we can talk about remediation strategies. You know, we know there's no silver bullet in security. Uh, but what approaches are you recommending for organizations? How are you consulting with folks? >>Sure. Yeah. So a couple of things, um, good news is there's a lot that we can do about this, right? And, um, and, and basic measures go a long way. So a couple of things just to get out of the way I call it housekeeping, cyber hygiene, but it's always worth reminding. So when we talk about keeping security patches up to date, we always have to talk about that because that is reality as et cetera, these, these vulnerabilities that are still being successful are five to six years old in some cases, the majority two years old. Um, so being able to do that, manage that from an organization's point of view, really treat the new work from home. I don't like to call it a work from home. So the reality is it's work from anywhere a lot of the times for some people. So really treat that as, as the, um, as a secure branch, uh, methodology, doing things like segmentations on network, secure wifi access, multi-factor authentication is a huge muscle, right? >>So using multi-factor authentication because passwords are dead, um, using things like, uh, XDR. So Xers is a combination of detection and response for end points. This is a mass centralized management thing, right? So, uh, endpoint detection and response, as an example, those are all, uh, you know, good security things. So of course having security inspection, that that's what we do. So good threat intelligence baked into your security solution. That's supported by labs angles. So, uh, that's, uh, you know, uh, antivirus, intrusion prevention, web filtering, sandbox, and so forth, but then it gets that that's the security stack beyond that it gets into the end user, right? Everybody has a responsibility. This is that supply chain. We talked about. The supply chain is, is, is a target for attackers attackers have their own supply chain as well. And we're also part of that supply chain, right? The end users where we're constantly fished for social engineering. So using phishing campaigns against employees to better do training and awareness is always recommended to, um, so that's what we can do, obviously that's, what's recommended to secure, uh, via the endpoints in the secure branch there's things we're also doing in the industry, um, to fight back against that with prime as well. >>Well, I, I want to actually talk about that and talk about ecosystems and collaboration, because while you have competitors, you all want the same thing. You, SecOps teams are like superheroes in my book. I mean, they're trying to save the world from the bad guys. And I remember I was talking to Robert Gates on the cube a couple of years ago, a former defense secretary. And I said, yeah, but don't, we have like the best security people and can't we go on the offensive and weaponize that ourselves. Of course, there's examples of that. Us. Government's pretty good at it, even though they won't admit it. But his answer to me was, yeah, we gotta be careful because we have a lot more to lose than many countries. So I thought that was pretty interesting, but how do you collaborate with whether it's the U S government or other governments or other other competitors even, or your ecosystem? Maybe you could talk about that a little bit. >>Yeah. Th th this is what, this is what makes me tick. I love working with industry. I've actually built programs for 15 years of collaboration in the industry. Um, so, you know, we, we need, I always say we can't win this war alone. You actually hit on this point earlier, you talked about following and trying to disrupt the ROI of cybercriminals. Absolutely. That is our target, right. We're always looking at how we can disrupt their business model. Uh, and, and in order, there's obviously a lot of different ways to do that, right? So a couple of things we do is resiliency. That's what we just talked about increasing the security stack so that they go knocking on someone else's door. But beyond that, uh, it comes down to private, private sector collaborations. So, uh, we, we, uh, co-founder of the cyber threat Alliance in 2014 as an example, this was our fierce competitors coming in to work with us to share intelligence, because like you said, um, competitors in the space, but we need to work together to do the better fight. >>And so this is a Venn diagram. What's compared notes, let's team up, uh, when there's a breaking attack and make sure that we have the intelligence so that we can still remain competitive on the technology stack to gradation the solutions themselves. Uh, but let's, let's level the playing field here because cybercriminals moved out, uh, you know, um, uh, that, that there's no borders and they move with great agility. So, uh, that's one thing we do in the private private sector. Uh, there's also, uh, public private sector relationships, right? So we're working with Interpol as an example, Interfor project gateway, and that's when we find attribution. So it's not just the, what are these people doing like infrastructure, but who, who are they, where are they operating? What, what events tools are they creating? We've actually worked on cases that are led down to, um, uh, warrants and arrests, you know, and in some cases, one case with a $60 million business email compromise fraud scam, the great news is if you look at the industry as a whole, uh, over the last three to four months has been for take downs, a motet net Walker, uh, um, there's also IE Gregor, uh, recently as well too. >>And, and Ian Gregor they're actually going in and arresting the affiliates. So not just the CEO or the King, kind of these organizations, but the people who are distributing the ransomware themselves. And that was a unprecedented step, really important. So you really start to paint a picture of this, again, supply chain, this ecosystem of cyber criminals and how we can hit them, where it hurts on all angles. I've most recently, um, I've been heavily involved with the world economic forum. Uh, so I'm, co-author of a report from last year of the partnership on cyber crime. And, uh, this is really not just the pro uh, private, private sector, but the private and public sector working together. We know a lot about cybercriminals. We can't arrest them. Uh, we can't take servers offline from the data centers, but working together, we can have that whole, you know, that holistic effect. >>Great. Thank you for that, Derek. What if people want, want to go deeper? Uh, I know you guys mentioned that you do blogs, but are there other resources that, that they can tap? Yeah, absolutely. So, >>Uh, everything you can see is on our threat research blog on, uh, so 40 net blog, it's under expired research. We also put out, uh, playbooks, w we're doing blah, this is more for the, um, the heroes as he called them the security operation centers. Uh, we're doing playbooks on the aggressors. And so this is a playbook on the offense, on the offense. What are they up to? How are they doing that? That's on 40 guard.com. Uh, we also release, uh, threat signals there. So, um, we typically release, uh, about 50 of those a year, and those are all, um, our, our insights and views into specific attacks that are now >>Well, Derek Mackie, thanks so much for joining us today. And thanks for the work that you and your teams do. Very important. >>Thanks. It's yeah, it's a pleasure. And, uh, rest assured we will still be there 24 seven, three 65. >>Good to know. Good to know. And thank you for watching everybody. This is Dave Volante for the cube. We'll see you next time.

Published Date : Feb 26 2021

SUMMARY :

but now they have to be wary of software updates in the digital supply chain, Thanks so much for, for the invitation to speak. So first I wonder if you could explain for the audience, what is for guard labs Um, and, but, you know, so it's, it's everything from, uh, customer protection first And it's, it's critical because like you said, you can, you can minimize the um, that is, uh, the, you know, that that's digestible. I know you do this twice a year, but what trends did you see evolving throughout the year and what have you seen with the uh, natural disasters as an example, you know, um, trying to do charity Um, people started to become, we did a lot of education around this. on, um, uh, you know, targeting the digital supply chain as an example. in the first half, and then they sort of deployed it, did it, uh, w what actually happened there from um, you know, a lot of ramp up work on their end, a lot of time developing the, on, um, you know, social engineering, um, using, uh, topical themes. So you mentioned stuck next Stuxnet as the former sort of example, of one of the types of attacks is designed by design, uh, to say that, you know, um, you know, in fact, uh, ransomware is not a new of, um, you know, damages that can happen from that. and cameras and, you know, thermostats, uh, with 75% Yeah, so, uh, um, uh, you know, unfortunately the attack surface as we call it, uh, you know, home entertainment systems, uh, network attached storage as well, you know, big pharma healthcare, uh, where and it's, it's, it's, uh, you know, very unfortunate, but obviously with So maybe in the time remaining, we can talk about remediation strategies. So a couple of things just to get out of the way I call it housekeeping, cyber hygiene, So, uh, that's, uh, you know, uh, antivirus, intrusion prevention, web filtering, And I remember I was talking to Robert Gates on the cube a couple of years ago, a former defense secretary. Um, so, you know, we, we need, I always say we can't win this war alone. cybercriminals moved out, uh, you know, um, uh, that, but working together, we can have that whole, you know, that holistic effect. Uh, I know you guys mentioned that Uh, everything you can see is on our threat research blog on, uh, And thanks for the work that you and your teams do. And, uh, rest assured we will still be there 24 seven, And thank you for watching everybody.

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EMBARGO Derek Manky Chief, Security Insights & Global Threat Alliances, FortiGuard Labs


 

>>As we've been reporting, the pandemic has called CSOs to really shift their spending priorities towards securing remote workers. Almost overnight. Zero trust has gone from buzzword to mandate. What's more as we wrote in our recent cybersecurity breaking analysis, not only Maseca pro secured increasingly distributed workforce, but now they have to be wary of software updates in the digital supply chain, including the very patches designed to protect them against cyber attacks. Hello everyone. And welcome to this Q conversation. My name is Dave Vellante and I'm pleased to welcome Derek manky. Who's chief security insights, and global threat alliances for four guard labs with fresh data from its global threat landscape report. Derek. Welcome. Great to see you. >>Thanks so much for, for the invitation to speak. It's always a pleasure. Multicover yeah, >>You're welcome. So first I wonder if you could explain for the audience, what is for guard labs and what's its relationship to fortunate? >>Right. So 40 grand labs is, is our global sockets, our global threat intelligence operation center. It never sleeps, and this is the beat. Um, you know, it's, it's been here since inception at port in it. So it's it's 20, 21 years in the making, since Fortinet was founded, uh, we have built this in-house, uh, so we don't go yum technology. We built everything from the ground up, including creating our own training programs for our, our analysts. We're following malware, following exploits. We even have a unique program that I created back in 2006 to ethical hacking program. And it's a zero-day research. So we try to meet the hackers, the bad guys to their game. And we of course do that responsibly to work with vendors, to close schools and create virtual patches. Um, and, but, you know, so it's, it's everything from, uh, customer protection first and foremost, to following, uh, the threat landscape and cyber. It's very important to understand who they are, what they're doing, who they're, uh, what they're targeting, what tools are they using? >>Yeah, that's great. Some serious DNA and skills in that group. And it's, it's critical because like you said, you can, you can minimize the spread of those malware very, very quickly. So what, what now you have, uh, the global threat landscape report. We're going to talk about that, but what exactly is that? >>Right? So this a global threat landscape report, it's a summary of, uh, all, all the data that we collect over a period of time. So we released this, that biannually two times a year. Um, cyber crime is changing very fast, as you can imagine. So, uh, while we do release security blogs, and, uh, what we call threat signals for breaking security events, we have a lot of other vehicles to release threat intelligence, but this threat landscape report is truly global. It looks at all of our global data. So we have over 5 million censorship worldwide in 40 guard labs, we're processing. I know it seems like a very large amount, but North of a hundred billion, uh, threat events in just one day. And we have to take the task of taking all of that data and put that onto scale for half a year and compile that into something, um, that is, uh, the, you know, that that's digestible. That's a, a very tough task, as you can imagine, so that, you know, we have to work with a huge technologies back to machine learning and artificial intelligence automation. And of course our analyst view to do that. >>Yeah. So this year, of course, there's like the every year is a battle, but this year was an extra battle. Can you explain what you saw in terms of the hacker dynamics over the past? Let's say 12 months. I know you do this twice a year, but what trends did you see evolving throughout the year and what have you seen with the way that attackers have exploited this expanded attack surface outside of corporate network? >>Yeah, it was quite interesting last year. It certainly was not normal. Like we all say, um, and that was no exception for cybersecurity. You know, if we look at cyber criminals and how they pivoted and adapted to the scrap threat landscape, cyber cyber criminals are always trying to take advantage of the weakest link of the chain. They're trying to always prey off here and ride waves of global trends and themes. We've seen this before in, uh, natural disasters as an example, you know, um, trying to do charity kind of scams and campaigns. And they're usually limited to a region where that incident happened and they usually live about two to three weeks, maybe a month at the most. And then they'll move on to the next to the next trip. That's braking, of course, because COVID is so global and dominant. Um, we saw attacks coming in from, uh, well over 40 different languages as an example, um, in regions all across the world that wasn't lasting two to three weeks and it lasted for the better part of a year. >>And of course, what they're, they're using this as a vehicle, right? Not preying on the fear. They're doing everything from initial lockdown, uh, fishing. We were as COVID-19 movers to, um, uh, lay off notices then to phase one, reopenings all the way up to fast forward to where we are today with vaccine rollover development. So there's always that new flavor and theme that they were rolling out, but because it was so successful for them, they were able to, they didn't have to innovate too much, right. They didn't have to expand and shifted to new to new trends. And themes are really developed on new rats families as an example, or a new sophisticated malware. That was the first half of the year and the second half of the year. Um, of course people started to experience COVID fatigue, right? Um, people started to become, we did a lot of education around this. >>People started to become more aware of this threat. And so, um, cyber criminals have started to, um, as we expected, started to become more sophisticated with their attacks. We saw an expansion in different ransomware families. We saw more of a shift of focus on, on, um, uh, you know, targeting the digital supply chain as an example. And so that, that was, that was really towards Q4. Uh, so it, it was a long lived lead year with success on the Google themes, um, targeting healthcare as an example, a lot of, um, a lot of the organizations that were, you know, really in a vulnerable position, I would say >>So, okay. I want to clarify something because my assumption was that they actually did really increase the sophistication, but it sounds like that was kind of a first half trends. Not only did they have to adapt and not have to, but they adapt it to these new vulnerabilities. Uh, my sense was that when you talk about the digital supply chain, that that was a fairly sophisticated attack. Am I, am I getting that right? That they did their sort of their, their, their increased sophistication in the first half, and then they sort of deployed it, did it, uh, w what actually happened there from your data? >>Well, if we look at, so generally there's two types of attacks that we look at, we look at the, uh, the premeditated sophisticated attacks that can have, um, you know, a lot of ramp up work on their end, a lot of time developing the, the, the, the weaponization phase. So developing, uh, the exploits of the sophisticated malware that they're gonna use for the campaign reconnaissance, understanding the targets, where platforms are developed, um, the blueprinting that DNA of, of, of the supply chain, those take time. Um, in fact years, even if we look back to, um, uh, 10 plus years ago with the Stuxnet attacks, as an example that was on, uh, nuclear centrifuges, um, and that, that had four different zero-day weapons at the time. That was very sophisticated, that took over two years to develop as an example. So some of these can take years of time to develop, but they're, they're, uh, very specific in terms of the targets are going to go after obviously the ROI from their end. >>Uh, the other type of attack that we see is as ongoing, um, these broad, wide sweeping attacks, and the reality for those ones is they don't unfortunately need to be too sophisticated. And those ones were the ones I was talking about that were really just playing on the cool, the deem, and they still do today with the vaccine road and development. Uh, but, but it's really because they're just playing on, on, um, you know, social engineering, um, using, uh, topical themes. And in fact, the weapons they're using these vulnerabilities are from our research data. And this was highlighted actually the first pop landscape before last year, uh, on average were two to three years old. So we're not talking about fresh vulnerabilities. You've got to patch right away. I mean, these are things that should have been patched two years ago, but they're still unfortunately having success with that. >>So you mentioned stuck next Stuxnet as the former sort of example, of one of the types of attacks that you see. And I always felt like that was a watershed moment. One of the most sophisticated, if not the most sophisticated attack that we'd ever seen. When I talk to CSOs about the recent government hack, they, they, they suggest I infer maybe they don't suggest it. I infer that it was of similar sophistication. It was maybe thousands of people working on this for years and years and years. Is that, is that accurate or not necessarily? >>Yeah, there's definitely a, there's definitely some comparisons there. Uh, you know, one of the largest things is, uh, both attacks used digital circuits certificate personation, so they're digitally signed. So, you know, of course that whole technology using cryptography is designed by design, uh, to say that, you know, this piece of software installed in your system, hassles certificate is coming from the source. It's legitimate. Of course, if that's compromised, that's all out of the window. And, um, yeah, this is what we saw in both attacks. In fact, you know, stocks in that they also had digitally designed, uh, certificates that were compromised. So when it gets to that level of students or, uh, sophistication, that means definitely that there's a target that there has been usually months of, of, uh, homework done by cyber criminals, for reconnaissance to be able to weaponize that. >>W w what did you see with respect to ransomware? What were the trends there over the past 12 months? I've heard some data and it's pretty scary, but what did you see? >>Yeah, so we're actually, ransomware is always the thorn in our side, and it's going to continue to be so, um, you know, in fact, uh, ransomware is not a new itself. It was actually first created in 1989, and they demanded ransom payments through snail mail. This was to appeal a box, obviously that, that, that didn't take off. Wasn't a successful on the internet was porn at the time. But if you look at it now, of course, over the last 10 years, really, that's where it ran. The ransomware model has been, uh, you know, lucrative, right? I mean, it's been, um, using, uh, by force encrypting data on systems, so that users had to, if they were forced to pay the ransom because they wanted access to their data back data was the target currency for ransomware. That's shifted now. And that's actually been a big pivotal over the last year or so, because again, before it was this let's cast a wide net, in fact, as many people as we can random, um, and try to see if we can hold some of their data for ransom. >>Some people that data may be valuable, it may not be valuable. Um, and that model still exists. Uh, and we see that, but really the big shift that we saw last year and the threat landscape before it was a shift to targeted rats. So again, the sophistication is starting to rise because they're not just going out to random data. They're going out to data that they know is valuable to large organizations, and they're taking that a step further now. So there's various ransomware families. We saw that have now reverted to extortion and blackmail, right? So they're taking that data, encrypting it and saying, unless you pay us as large sum of money, we're going to release this to the public or sell it to a buyer on the dark web. And of course you can imagine the amount of, um, you know, damages that can happen from that. The other thing we're seeing is, is a target of going to revenue services, right? So if they can cripple networks, it's essentially a denial of service. They know that the company is going to be bleeding, you know, X, millions of dollars a day, so they can demand Y million dollars of ransom payments, and that's effectively what's happening. So it's, again, becoming more targeted, uh, and more sophisticated. And unfortunately the ransom is going up. >>So they go to where the money is. And of course your job is to, it's a lower the ROI for them, a constant challenge. Um, we talked about some of the attack vectors, uh, that you saw this year that, that cyber criminals are targeting. I wonder if, if, you know, given the work from home, if things like IOT devices and cameras and, you know, thermostats, uh, with 75% of the work force at home, is this infrastructure more vulnerable? I guess, of course it is. But what did you see there in terms of attacks on those devices? >>Yeah, so, uh, um, uh, you know, unfortunately the attack surface as we call it, uh, so the amount of target points is expanding. It's not shifting, it's expanding. We still see, um, I saw, I mentioned earlier vulnerabilities from two years ago that are being used in some cases, you know, over the holidays where e-commerce means we saw e-commerce heavily under attack in e-commerce has spikes since last summer, right. It's been a huge amount of traffic increase everybody's shopping from home. And, uh, those vulnerabilities going after a shopping cart, plugins, as an example, are five to six years old. So we still have this theme of old vulnerabilities are still new in a sense being attacked, but we're also now seeing this complication of, yeah, as you said, IOT, uh, B roll out everywhere, the really quick shift to work from home. Uh, we really have to treat this as if you guys, as the, uh, distributed branch model for enterprise, right. >>And it's really now the secure branch. How do we take, um, um, you know, any of these devices on, on those networks and secure them, uh, because yeah, if you look at the, what we highlighted in our landscape report and the top 10 attacks that we're seeing, so hacking attacks hacking in tabs, this is who our IPS triggers. You know, we're seeing attempts to go after IOT devices. Uh, right now they're mostly, uh, favoring, uh, well in terms of targets, um, consumer grade routers. Uh, but they're also looking at, um, uh, DVR devices as an example for, uh, you know, home entertainment systems, uh, network attached storage as well, and IP security cameras, um, some of the newer devices, uh, what, the quote unquote smart devices that are now on, you know, virtual assistance and home networks. Uh, we actually released a predictions piece at the end of last year as well. So this is what we call the new intelligent edge. And that's what I think is we're really going to see this year in terms of what's ahead. Um, cause we always have to look ahead and prepare for that. But yeah, right now, unfortunately, the story is, all of this is still happening. IOT is being targeted. Of course they're being targeted because they're easy targets. Um, it's like for cybercriminals, it's like shooting fish in a barrel. There's not just one, but there's multiple vulnerabilities, security holes associated with these devices, easy entry points into networks. >>I mean, it's, um, I mean, attackers they're, they're highly capable. They're organized, they're well-funded they move fast, they're they're agile, uh, and they follow the money. As we were saying, uh, you, you mentioned, you know, co vaccines and, you know, big pharma healthcare, uh, where >>Did you see advanced, persistent >>Threat groups really targeting? Were there any patterns that emerged in terms of other industry types or organizations being targeted? >>Yeah. So just to be clear again, when we talk about AP teams, um, uh, advanced, specific correct group, the groups themselves they're targeting, these are usually the more sophisticated groups, of course. So going back to that theme, these are usually the target, the, um, the premeditated targeted attacks usually points to nation state. Um, sometimes of course there's overlap. They can be affiliated with cyber crime, cyber crime, uh, uh, groups are typically, um, looking at some other targets for ROI, uh, bio there's there's a blend, right? So as an example, if we're looking at the, uh, apt groups I had last year, absolutely. Number one I would say would be healthcare. Healthcare was one of those, and it's, it's, it's, uh, you know, very unfortunate, but obviously with the shift that was happening at a pop up medical facilities, there's a big, a rush to change networks, uh, for a good cause of course, but with that game, um, you know, uh, security holes and concerns the targets and, and that's what we saw IPT groups targeting was going after those and, and ransomware and the cyber crime shrine followed as well. Right? Because if you can follow, uh, those critical networks and crippled them on from cybercriminals point of view, you can, you can expect them to pay the ransom because they think that they need to buy in order to, um, get those systems back online. Uh, in fact, last year or two, unfortunately we saw the first, um, uh, death that was caused because of a denial of service attack in healthcare, right. Facilities were weren't available because of the cyber attack. Patients had to be diverted and didn't make it on the way. >>All right. Jericho, sufficiently bummed out. So maybe in the time remaining, we can talk about remediation strategies. You know, we know there's no silver bullet in security. Uh, but what approaches are you recommending for organizations? How are you consulting with folks? >>Sure. Yeah. So a couple of things, um, good news is there's a lot that we can do about this, right? And, um, and, and basic measures go a long way. So a couple of things just to get out of the way I call it housekeeping, cyber hygiene, but it's always worth reminding. So when we talk about keeping security patches up to date, we always have to talk about that because that is reality as et cetera, these, these vulnerabilities that are still being successful are five to six years old in some cases, the majority two years old. Um, so being able to do that, manage that from an organization's point of view, really treat the new work from home. I don't like to call it a work from home. So the reality is it's work from anywhere a lot of the times for some people. So really treat that as, as the, um, as a secure branch, uh, methodology, doing things like segmentations on network, secure wifi access, multi-factor authentication is a huge muscle, right? >>So using multi-factor authentication because passwords are dead, um, using things like, uh, XDR. So Xers is a combination of detection and response for end points. This is a mass centralized management thing, right? So, uh, endpoint detection and response, as an example, those are all, uh, you know, good security things. So of course having security inspection, that that's what we do. So good threat intelligence baked into your security solution. That's supported by labs angles. So, uh, that's, uh, you know, uh, antivirus, intrusion prevention, web filtering, sandbox, and so forth, but then it gets that that's the security stack beyond that it gets into the end user, right? Everybody has a responsibility. This is that supply chain. We talked about. The supply chain is, is, is a target for attackers attackers have their own supply chain as well. And we're also part of that supply chain, right? The end users where we're constantly fished for social engineering. So using phishing campaigns against employees to better do training and awareness is always recommended to, um, so that's what we can do, obviously that's, what's recommended to secure, uh, via the endpoints in the secure branch there's things we're also doing in the industry, um, to fight back against that with prime as well. >>Well, I, I want to actually talk about that and talk about ecosystems and collaboration, because while you have competitors, you all want the same thing. You, SecOps teams are like superheroes in my book. I mean, they're trying to save the world from the bad guys. And I remember I was talking to Robert Gates on the cube a couple of years ago, a former defense secretary. And I said, yeah, but don't, we have like the best security people and can't we go on the offensive and weaponize that ourselves. Of course, there's examples of that. Us. Government's pretty good at it, even though they won't admit it. But his answer to me was, yeah, we gotta be careful because we have a lot more to lose than many countries. So I thought that was pretty interesting, but how do you collaborate with whether it's the U S government or other governments or other other competitors even, or your ecosystem? Maybe you could talk about that a little bit. >>Yeah. Th th this is what, this is what makes me tick. I love working with industry. I've actually built programs for 15 years of collaboration in the industry. Um, so, you know, we, we need, I always say we can't win this war alone. You actually hit on this point earlier, you talked about following and trying to disrupt the ROI of cybercriminals. Absolutely. That is our target, right. We're always looking at how we can disrupt their business model. Uh, and, and in order, there's obviously a lot of different ways to do that, right? So a couple of things we do is resiliency. That's what we just talked about increasing the security stack so that they go knocking on someone else's door. But beyond that, uh, it comes down to private, private sector collaborations. So, uh, we, we, uh, co-founder of the cyber threat Alliance in 2014 as an example, this was our fierce competitors coming in to work with us to share intelligence, because like you said, um, competitors in the space, but we need to work together to do the better fight. >>And so this is a Venn diagram. What's compared notes, let's team up, uh, when there's a breaking attack and make sure that we have the intelligence so that we can still remain competitive on the technology stack to gradation the solutions themselves. Uh, but let's, let's level the playing field here because cybercriminals moved out, uh, you know, um, uh, that, that there's no borders and they move with great agility. So, uh, that's one thing we do in the private private sector. Uh, there's also, uh, public private sector relationships, right? So we're working with Interpol as an example, Interfor project gateway, and that's when we find attribution. So it's not just the, what are these people doing like infrastructure, but who, who are they, where are they operating? What, what events tools are they creating? We've actually worked on cases that are led down to, um, uh, warrants and arrests, you know, and in some cases, one case with a $60 million business email compromise fraud scam, the great news is if you look at the industry as a whole, uh, over the last three to four months has been for take downs, a motet net Walker, uh, um, there's also IE Gregor, uh, recently as well too. >>And, and Ian Gregor they're actually going in and arresting the affiliates. So not just the CEO or the King, kind of these organizations, but the people who are distributing the ransomware themselves. And that was a unprecedented step, really important. So you really start to paint a picture of this, again, supply chain, this ecosystem of cyber criminals and how we can hit them, where it hurts on all angles. I've most recently, um, I've been heavily involved with the world economic forum. Uh, so I'm, co-author of a report from last year of the partnership on cyber crime. And, uh, this is really not just the pro uh, private, private sector, but the private and public sector working together. We know a lot about cybercriminals. We can't arrest them. Uh, we can't take servers offline from the data centers, but working together, we can have that whole, you know, that holistic effect. >>Great. Thank you for that, Derek. What if people want, want to go deeper? Uh, I know you guys mentioned that you do blogs, but are there other resources that, that they can tap? Yeah, absolutely. So, >>Uh, everything you can see is on our threat research blog on, uh, so 40 net blog, it's under expired research. We also put out, uh, playbooks, w we're doing blah, this is more for the, um, the heroes as he called them the security operation centers. Uh, we're doing playbooks on the aggressors. And so this is a playbook on the offense, on the offense. What are they up to? How are they doing that? That's on 40 guard.com. Uh, we also release, uh, threat signals there. So, um, we typically release, uh, about 50 of those a year, and those are all, um, our, our insights and views into specific attacks that are now >>Well, Derek Mackie, thanks so much for joining us today. And thanks for the work that you and your teams do. Very important. >>Thanks. It's yeah, it's a pleasure. And, uh, rest assured we will still be there 24 seven, three 65. >>Good to know. Good to know. And thank you for watching everybody. This is Dave Volante for the cube. We'll see you next time.

Published Date : Feb 23 2021

SUMMARY :

but now they have to be wary of software updates in the digital supply chain, Thanks so much for, for the invitation to speak. So first I wonder if you could explain for the audience, what is for guard labs Um, and, but, you know, so it's, it's everything from, uh, customer protection first And it's, it's critical because like you said, you can, you can minimize the um, that is, uh, the, you know, that that's digestible. I know you do this twice a year, but what trends did you see evolving throughout the year and what have you seen with the uh, natural disasters as an example, you know, um, trying to do charity Um, people started to become, we did a lot of education around this. on, um, uh, you know, targeting the digital supply chain as an example. in the first half, and then they sort of deployed it, did it, uh, w what actually happened there from um, you know, a lot of ramp up work on their end, a lot of time developing the, on, um, you know, social engineering, um, using, uh, topical themes. So you mentioned stuck next Stuxnet as the former sort of example, of one of the types of attacks is designed by design, uh, to say that, you know, um, you know, in fact, uh, ransomware is not a new of, um, you know, damages that can happen from that. and cameras and, you know, thermostats, uh, with 75% Yeah, so, uh, um, uh, you know, unfortunately the attack surface as we call it, uh, you know, home entertainment systems, uh, network attached storage as well, you know, big pharma healthcare, uh, where and it's, it's, it's, uh, you know, very unfortunate, but obviously with So maybe in the time remaining, we can talk about remediation strategies. So a couple of things just to get out of the way I call it housekeeping, cyber hygiene, So, uh, that's, uh, you know, uh, antivirus, intrusion prevention, web filtering, And I remember I was talking to Robert Gates on the cube a couple of years ago, a former defense secretary. Um, so, you know, we, we need, I always say we can't win this war alone. cybercriminals moved out, uh, you know, um, uh, that, but working together, we can have that whole, you know, that holistic effect. Uh, I know you guys mentioned that Uh, everything you can see is on our threat research blog on, uh, And thanks for the work that you and your teams do. And, uh, rest assured we will still be there 24 seven, And thank you for watching everybody.

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Bryce Cracco, NetApp and Jim Sarale, Rancher Labs | CUBE Conversation, December 2020


 

>> [Female VoiceOver] From the CUBE studios in Palo Alto in Boston, connecting with our leaders all around the world, this is a CUBE conversation. >> Hello and welcome to the CUBE conversation here in the Palo Alto studios, I'm John Furrier. Cloud Native News and industry coverage. There are two great guests here to break down what's going on in Cloud Native. we got Rancher Labs, Jim Sarale, Vice President of Global Channels and Alliances and Bryce Cracco Product Manager for NetApp HCI. Guys, thanks for coming on this breaking news around Cloud Native. I mean, this has been really all about Cloud Native for the past year and a half, but this year, certainly with the pandemic, the modern applications are being pushed out faster and faster. A lot of pressure. So congratulations on this announcement, Jim set us up. What is the News? I saw some articles, we've got a story get hit and SiliconANGLE. What's the news with NetApp with Rancher Labs? >> Yeah, thank you. And you're right, we are seeing a vast push with, with the crazy times that we're in right now, but the news really is, you know, Rancher formerly launching our OEM program and launching that with with our Marquee partner with NetApp, you know, when companies get to a certain juncture, you know, an OEM relationship and sometimes means just more of a marketing type relationship but as everybody knows, Rancher is, you know, one of the industry leading multicloud, multi Kubernetes cluster management solutions, open source. And you know, what that means is we're an agnostic play for, for those that are trying to leverage Kubernetes, we've talked with NetApp, we struck a deal with them for them to embed us on their HCI platform. And when you talk about our early in program and, and the things that it entails is really around, you know, how do you get contract vehicles to map go to market strategies? How do you get support, engineering, integration, development, all of those things align with partners. It's not an easy task. It's very important to the go to the kind of go to market strategy that we have. And I think, you know, not only with the market adoption around Kubernetes, Ranchers agnostic play in open source and then obviously, you know, Ranchers come a long way. Our products tried and true. We have nearly 500 customers. We're seeing those customers lean back into some of the OEMs and to the software vendors to have them do more and get them more, I guess, ready for the things that they're doing, an IT operations, how the have dev you know, the app DevOps folks are trying to do more and get applications to market faster. So we're really suited well for organizations like NetApp to take our technology bundle in it and really make it better for their customers experience. So the program allows for contract vehicles, direct integration, support, engineering, pricing, because not one size fits all. As you see the evolution from On-prem to cloud IoT Edge, a lot of different devices from 100s of dollars to 1000s. So Ranchers committed to making sure that we align our products and pricing to fit some of those low compute platforms and also be able to right size our business model to make them successful. >> Well, congratulations, I love the term OEM still kind of hangs around, I'm old enough to remember when it was actually equipment not software, original equipment manufacturer, which essentially, you're essentially letting NetApp embed your code into their equipment or their software. But this is the relationship of a channel and indirect channel for Rancher which you guys are launching, which is total validation. Appreciate that, I like to get into the NetApp side. Bryce, if you don't mind, because, you know, obviously cloud's not new to NetApp storage becoming more critical, hybrid clouds more important. Tell us about the transformation of HCI because I think this is where Kubernetes and it starts to fit in when you see the cloud native surge coming in. How are you guys looking at this opportunity? >> Yeah, you bet when you, when you look at it from a converged infrastructure or hyper-converged infrastructure or hybrid cloud infrastructure perspective. It's always been about simplicity, right. We're not doing anything in the HCI market in general that can't be otherwise done. It's just making it much simpler, reducing that that learning curve and reducing that time to value that our IT customers get. And so I think we saw it, you know, converged infrastructure and hyper-converged infrastructure, all start out with virtualization is kind of the top layer that's facilitated but now obviously Kubernetes is becoming table stakes in the enterprise. So I think we're seeing all the vendors in the space, put in some kind of automatic deployment of Kubernetes or some easier deployment of Kubernetes, making Kubernetes that top layer rather than just virtualization. And, you know, this is a really great opportunity for us at NetApp to be able to do that. Not only with just any Kubernetes package but one that's very well regarded and beloved in the DevOps communities and that's Rancher. So what we have here is kind of something that's great for IT, and really great for DevOps in terms of being able to centralize multi cluster management across a hybrid cloud ecosystem and really empower those DevOps teams, what they to do what they need to do but still keeping IT at the center of it. >> You know, it's interesting, you know, shift left for security DevOps here, DevSecOps, it's all kind of happening with software, software defined, software operated. This is what this is the new operating environment. What is the use cases that presents itself well for this is it from a customer standpoint? Is it they're looking for certain things when you look at the product definition, you say, okay we have NetApp, we have Rancher. Take me through that thinking, what's the customer use case? What are they getting out of this? >> Sure, I think there's a variety of use cases where you see Kubernetes coming into play. And one of the great things about NetApp HCI, is it's not just simple infrastructure but it's also very scalable infrastructure. So that's where a lot of these types of products fall down. As we get to such such a scale point they don't work because of our scalability and our ability to handle mixed workloads. We can really handle any number of use cases. So in a Kubernetes context, this could be anything from IT departments who are going to containerized applications for their own, you know, the applications that they themselves manage, like ERP systems and so forth that are starting to get containerized. It could also be for bespoke applications that the companies are writing themselves, the DevOps teams that actually write the code that makes the company work. And so there, there's kind of a wide variety of use cases in there that are starting to go to Kubernetes. If not there already, the DevOps teams largely are already using Kubernetes. And this is just a great way to centralize it on on one kind of easy button, but yet very scalable and highly performing infrastructure for that kind of consolidation. >> Jim, this is the holy grail we've you guys have been doing since the beginning of Rancher Labs, programmable infrastructure, infrastructure as code, you couldn't get any clear or here when you start to have mainstream, you know, programmable storage and still programmable networking. All of this is happening. This is what we had hoped for the world's now gone full containers. Now you've got Kubernetes and IDC still shows that the enterprises are only like 30 to 40%. Even deep in their toes in on containers. If that, so you see a coupe call and you see all that at VM world, you'll see that re-invent you're going to see mainstream IT, the classic IT with DevOps. What's your reaction to that? Because there this, you know, what's your, what's your what's your take on this? >> Yeah I think you're absolutely right, we are scratching the surface and I think that we will see IT really embrace, right. This, this becomes the opportunity for business enablement to take, to take shape across all different avenues, IT is building infrastructure and make it, you know, allowing compute to be available. And this is kind of, we'll see this surge, not just the IT operations but really having the different groups from app devs to the business line owners, to those pushing applications, understanding the entire ecosystem. You know, we're talking about NetApp and HCI today but you can think of cross the edge, data center edge cloud, retail point of sale systems, getting immediate updates, dealing with IT operations and the compute platforms. It's really just endless. And we're excited. I think the OEM program is going to allow companies like NetApp and in other verticals and industries to really take shape and take advantage of what Rancher's offering to help them be more efficient across what their critical business apps are trying to do. >> Well, congratulations on NetApp, they're very smart company. They've got savvy customers and they're very loyal. Bryce, with that in mind, what's been the reaction you laid out the use cases when you bring this to market with your customers and partners? What's the feedback thumbs up on this and what's the vibe? >> Yeah, we've had some really enthusiastic early reaction, a couple early customers looking at it. You know, it's been a lot of fun and people are really excited that one of the great things about doing this with Rancher is that it's, it's purely open source software. So, you know, our customers love that. It's, there's, it's kind of a low risk proposition for them. They're very well, well hedged they can push this button and get it started on their NetApp HCI with very little, very little lead up to that very little advanced knowledge and just kind of get started. It's actually there's no incremental costs to use it on NetApp HCI. It's just, if you want a joint support model that it, that that there's a fee. And so you can kind of think of it as an indefinite trial period in a way. And I think that's created a lot of early interest and I think yeah I think it's going to be a really great option for our customers. It's going to add a lot of value to the NetApp HCI product. And so far, everyone's been very excited about it. >> You know, I was talking with Dave Vellante, my co-host in the CUBE also does a lot of storage research, knows NetApp as well. We were also commenting about this dynamic and we kind of call this out in 2016 when VMware was having trouble with the cloud operations. And then they decided to get rid of everything and just partner with Amazon. Everyone's like, that's horrible. It's going to be terrible. They're going to lose all their customers but we pointed out and I think this is true here. And I want to get your reaction, both of you guys, if you don't mind commenting what turned out to be the case was is that there was a clear distinction and operator of infrastructure and software development environments with higher level cloud native services. And they're not necessarily competing directly. They're kind of coming together, this idea of operating infrastructure and IT concept when it goes software and goes cloud, it's not a win, lose dynamic. You have software and you get people often need to operate that either code it or run it. So at large scale, this is where HCI kind of fits in Bryce, right? I mean, because now you got the edge, it's more devices. I mean, this is more infrastructure to run. So more, more stuff you've got to operate all this stuff. It's not going to ever go away. You guys react to that. What do you think? >> Sure. Yeah, I think I mean, from a NetApp perspective our customers use all kinds of infrastructure. They use public cloud infrastructure and NetApp has a really great public cloud focused portfolio, around public cloud services. So that's certainly a market that would be playing in our customers use. And it's part of the landscape, as you say, edge, of course also, and you know, with this solution I think it fits right into that because Rancher becomes this kind of container orchestration control plane. That's hosted on an HCI but can span this hybrid multi-cloud and edge environment all from that kind of centralized location. >> I think the simplification of the workloads is a huge deal. Jim, your, your thoughts on this? I see you've got this great program. You have the OEM program and you got an indirect partner, rising tide floats all boats here with, with this market. What's your take? >> Absolutely. And what better way to launch this program with somebody like NetApp? So yeah, you know, Rancher from its inception has been an open source platform agnostic. I think that will help, you know, help us, not just us but NetApp and other OEM partners, depending on operating system, legacy systems, verticals, industries, we're all playing a part in it. On-prem cloud, hybrid cloud, you know, I think Ranchers really well suited, for this advancement strictly by the way that we've continued in our philosophy of building an open source agnostic platform to help organizations, OEMs, ISBs, cloud providers, you name it. I think that Rancher is really well suited for, you know, kind of taking this additional ride, if you will, right. We're seeing we're all seeing it. And as you pointed out, it's less than 30% adoption today. We're all hoping for that to increase exponentially. >> Yeah, when you go mainstream, you get a lot of issues. Bryce, final question on the news analysis here. Why Rancher Labs from a NetApp perspective, what was the what was the deciding factor for you guys? >> Well, they just made a lot of sense for us to partner with. Again, the open source nature of it and the free nature of it made it really low barrier to entry for our customers. We really liked that. We also like they're very open and agnostic approach. So, you know, nothing that we're doing here with Rancher has to be at the expense of any other relationships that we have. And that was really that was really an important consideration. You know, it's, it's a very low risk, low cost, easy to get going solution for our customers. And there's very, there's no fear of lock-in with it. And so it's basically just all potential upsides and no potential downsides. And I think it's a really great solution for both IT and for DevOps, which was really critical. >> Real quick question on the customer expectation. Are you guys going to support Rancher? How does a customer get impacted by this? Obviously NetApp has, has their own supporters or is there a joint support? Is you guys going to handle that? How does the customer deal with that touches? >> Yeah, that's, that's really the crux of the deal. There is NetApp is able to provide frontline support for our customers or NetApp HCI customers, if they've, if they've purchased the Rancher support package through NetApp, they can get support for it through NetApp. And we're able to pass tickets back and forth between the companies as needed. So you don't have to have any guesswork about where where the problem and the stack might lie. You just opened your support ticket with NetApp and we can make sure it gets resolved. So that's been a really great part of the deal. >> Well, gentlemen, thanks for coming on. Appreciate the news insight. I do want to ask one final question, while I got you both here. If you don't mind, as we come in to the end of the year 2020, what a crazy year it's been between the pandemic and just the just the shift and the massive sea change of how virtual virtualization, not, you know, server or storage virtualization, but you know, the virtual world we live in remote everything, pandemic, uncertainty the digital transformation is just full throttle just more and more pressure. As we come out of cloud native CUBE con and AWS reinvent, we had VM all this activity. What do you guys think of the most important stories that customers should pay attention to in cloud native? What's what's the high order bit? What's the one thing or two things that really are notable that people should pay attention to that's important? Bryce, we'll start with you. >> I think it's bringing Kubernetes into the mainstream, right? I mean, that's what we see happening. How do you do that in a way that continues to give DevOps the flexibility they need and empower them and the way that Kubernetes does, but but also brings it into the mainstream. That's what I think what everyone's trying to solve right now >> Jim, your take on the most important story people should pay attention to. >> I think the same, I think Kubernetes adoption and really getting that education and people up to speed to start making that transformation. You know, quicker and getting that adoption rate up. I think we'll see a lot of benefits. Like you said, remote virtual in Kubernetes is kind of that framework that needs to get out there, be prevalent and and all of us take advantage, and start working together. >> All right, we'll leave it there. Guys, congratulations on the deal. NetApp embedding Kubernetes and Rancher support inside their hyper-converged infrastructure HCI. Bryce, Jim, thanks for coming on the CUBE. >> Thank you. >> Okay, I'm John Furrier with CUBE conversation here in Palo Alto. Normally when we do these in person but it's remote with the pandemic, giving you the latest continuing the cube virtual coverage, here in Palo Alto. Thanks for watching. (gentle music)

Published Date : Dec 8 2020

SUMMARY :

all around the world, What's the news with but the news really is, you know, and it starts to fit in And so I think we saw it, you know, You know, it's interesting, you know, of use cases where you see and you see all that at VM and make it, you know, allowing when you bring this to market that one of the great I mean, because now you got edge, of course also, and you know, of the workloads is a huge deal. I think that Rancher is really well suited for, you know, what was the deciding factor for you guys? of it and the free nature Is you guys going to handle that? and forth between the companies as needed. and the massive sea change but also brings it into the mainstream. the most important story that framework that needs to Bryce, Jim, thanks for coming on the CUBE. giving you the latest continuing

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