>>Welcome back to the cubes coverage here in Washington D. C. For a W. S. Public sector summit. I'm john fraser host of the queues and in person event but of course we have remote guests. It's a hybrid event as well. Amazon is streaming amazon web services, streaming all the teams, some of the key notes of course all the cube interviews are free and streaming out there as well on the all the cube channels and all the social coordinates. Our next guest is Melissa Pavlik President and Ceo POV con joining me here to talk about predictive maintenance, bringing that to life for the U. S. Air Force melissa. Thanks for coming in remotely on our virtual cube here at the physical event. >>Excellent, thank you. Good morning >>Show. People have been been um face to face for the first time since 2019. A lot of people remote calling in checking things out kind of an interesting time, right? We're living in so uh what's your, what's your take on all this? >>Sure. I mean it's a new way of doing business, right? Um I will say, I guess for us as a company we always have been remote so it's not too much of a change but it is definitely challenging, especially trying to engage with such a large user community such as the United States Air Force who isn't always used to working as remotely. So it's definitely a unique challenge for sure. >>Well let's get into, I love this topic. You had a real success story. There is a case study with the U. S. Air Force, what's the relationship take us through what you guys are doing together? >>Sure. Absolutely. So we started working with the Air Force now about five years ago on this subject and predictive maintenance. Sometimes you might hear me catch myself and say CBM plus condition based maintenance. They're synonymous. They mean the exact same thing basically. But about five years ago the Air Force was contemplating how do we get into a space of getting ahead of unscheduled maintenance events? Um if the military they're big push always his readiness how do we improve readiness? So to do that it was a big ask of do we have the data to get ahead of failures? So we started on this journey about five years ago as I said and frankly we started under the radar we weren't sure if it was going to work. So we started with two platforms. And of course when I think a lot of people here predictive maintenance, they immediately think of sensor data and sensors are wonderful data but unfortunately especially in an entity such as the Air Force not all assets are censored. So it also opened up a whole other avenue of how do we use the data that they have today to be able to generate and get ahead of failures. So it did start a really great partnership working not only with the individual, I'll say Air Force entities that Air Force Lifecycle Management Center but we also worked across all the major commands, the individual units, supply control, logistics and everyone else. So it's been a really great team effort to bring together all of those but typically would be rather segregated operations together. >>Yeah, they're getting a lot of props lately on a lot of their projects across the board and this one particular, how did you guys specifically help them modernize and with their and get this particular maintenance thing off the ground? >>Absolutely. I think quite simply it was what really we put their existing data to work. We really wanted to get in there and think about they already had a ton of data. There wasn't a need to generate more. We're talking about petabytes of information. So how do we use that and put it into a focus of getting ahead of failure? We said we established basically three key performance parameters right from the beginning it was, we knew we wanted to increase availability which was going to directly improve readiness. We needed to make sure we were reducing mission aborts and we wanted to get ahead of any kind of maintenance costs. So for us it was really how do we leverage and embrace machine learning and ai paired with just big data analytics and how do we take frankly what is more of a World War Two era architecture and turn it into something that is in the information age. So our modernization really started with how do we take their existing data and turn it into something that is useful and then simultaneously how do we educate the workforce and helping them understand what truly machine learning and AI offer because I think sometimes there's everyone has their own opinions of what that means, but when you put it into action and you need to make sure that it's something that they can take action on, right, it's not just pushing a dot moving numbers around, it's really thinking about and considering how their operations are done and then infusing that with the data on the back end, >>it's awesome. You know the old workflows in the cloud, this is legit, I mean physical assets, all kinds of things and his legacy is also but you want the modernization, I was gonna ask you about the machine learning and ai component, you brought that up. What specifically are you leveraging their from the ai side of the machine learning side? >>Absolutely for us, most and foremost we're talking about responsible a i in this case because unfortunately a lot of the data in the Air Force is human entry, so it's manual, which basically means it's open and rife for a lot of error into that data. So we're really focused heavily on the data integrity, we're really focused on utilizing different types of machine learning because I think on the surface the general opinion is there's a lot of data here. So it would open itself naturally into a lot of potential machine learning techniques, but the reality situation is this data is not human understandable unless you are a prior maintainer, frankly, it's a lot of codes, there's not a whole lot of common taxonomy. So what we've done is we've looked at those supervised and unsupervised models, we've taken a whole different approach to infusing it with truly, what I would say arguably is the most important key element, domain expertise. You know, someone who actually understands what this data means. So that way we can in in End up with actionable output something that the air force can actually put into use, see the results coming out of it. And thus far it's been great. Air mobility command has come back and said we've been able to reduce their my caps, which are parts waiting for maintenance by 18%. That's huge in this space. >>Yeah, it's interesting about unsupervised and supervised machine learning. That's a big distinct because you mentioned there's a lot of human error going on. That's a big part. Can you explain a little bit more because that was that to solve the human error part or was it the mix and match because the different data sets, but why the why both machine learning modes. >>So really it was to address both items frankly. When we started down this path, we weren't sure we were going to find right, We went in with some hypotheses and some of those ended up being true and others were not. So it was a way for us to quickly adjust as we needed to again put the data into actionable use and make sure we were responsibly doing that. So for us a lot of it, because it's human understanding and human error that goes into this natural language processing is a really big area in this space. So for us, adjusting between and trying different techniques is really where we were able to discover and find out what was going to be the most effective and useful in this particular space as well as cost effective. Because for us there's also this resistance, you have to have resist the urge to want to monitor everything. In this case we're talking about really focusing on those top drivers and depending on the type of data that we had, depending on the users that we knew were going to get involved with it as well as I would say, the historical information, it really would help us dictate on supervised versus supervised and going the unsupervised route. In some cases there's just still not ready for that because the data is just so manual. Once we get to a point where there is more automation and more automated data collection, unsupervised will definitely no doubt become more valuable right now though, in order to get those actionable. That supervised modeling was really what we found to be the most valuable >>and that makes total sense. You've got a lot of head room to grow into with Unsupervised, which is actually harder as you as you know, everyone, everyone everyone knows that. But I mean that's really the reality. Congratulations. I gotta ask you on the AWS side what part do they play in all this? Obviously the cloud um their relationship with the Air Force as well, what's their what's their role in this particular maintenance solution? >>Sure, absolutely. And I'll just say, I mean we're really proud to be a partner network with them and so when we started this there was no cloud, so today a lot of opportunity or things we hear about in the Air Force where like cloud one platform one, those weren't in existence, you know, five years ago or so. So for us when we started down this path and we had to identify very quickly a format and a host location that would allow us not only handle large amounts of data but do all of the deep analysis we needed to AWS GovCloud is where that came in. Plus it also is awesome that they were already approved at I. L. Five to be able to host that we in collaboration with them host a nist 801 +71 environment. And so it's really allowed us to to grow and deliver this this impact out over 6000 users today on the Air Force side. So for us with a W. S. Has been a great partnership. They obviously have some really great native services that are inside their cloud as well as the pairing and easy collaboration among not only licensed products but also all that free and open source that's out there because again, arguably that's the best community to pull from because they're constantly evolving and working in the space. But a W has been a really great partner for us and of course we have some of our very favorite services I'm happy to talk about, but they've been really great to work with >>what's the top services. >>So for us, a lot of top services are like ec two's work spaces, of course S three and Glacier um are right up there, but you really enjoy working across glue Athena were really big on, we find a commercial service we're looking for that's not yet available in Govcloud. And we pull in our AWS partners and ask, hey, you know when it's going to get into the gulf cloud space and they move pretty quickly to get those in there. So recent months are definitely a theme in blue. Well, >>congratulations, great solution, I love this application because it highlights the power of the cloud, What's the future in store for the U. S. Air Force when it comes to predictive maintenance. >>Sure. I mean, I think at this point they are just going to continue adding additional top driver analyses you through our work for the past couple years. We've identified a lot of operational and functional opportunities for them. So there's gonna be some definitely foundational changing coming along, some enabling new technologies to get that data integrity more automated as well so that there isn't such a heavy lift on the downstream, we're talking about data cleansing, but I think as far as predictive maintenance goes, we're definitely going to see more and more improvements across the readiness level, getting rid of and eliminating that unscheduled event that drives a lot of the readiness concerns that are out there. And we're also hoping to see a lot more improvement and I'd say enhancement across the supply chain because we know that's also an area that really they could get ahead on your part of our other work as we developed a five year long range supply forecast and it's really been opening some eyes to see how they can better plan, not only on the maintenance side but also supporting maintenance from a logistics and supply, >>great stuff melissa. Great to have you on President Ceo Path Con, you're also the business owner. Um how's things going with the business? The pandemic looks like I'm gonna come out of it stronger. Got the tailwind with cloud technology. The modernization boom is here in, in Govcloud, 10 years celebrating Govcloud birthday here at this event. How's business house? How are you doing >>good. Everything has actually been, we were, I guess fortunate, as I mentioned the very beginning, we were remote companies. So fortunately for us the pandemic did not have that much of an operational hiccup and being that a lot of our clients are in the federal space, we were able to continue working and amazingly we actually grew during the pandemic. We added quite a bit of a personnel to the team and so we're looking forward to doing some more predictive maintenance across, not only explaining the Air Force but the other services as well. >>You know, the people who were Agile had some cloud action going on, we're productive and they came out stronger melissa. Great to have you on the cube. Thank you for coming in remotely and joining our face to face event from the interwebs. Thank you so much for coming on cuba >>All right, thank you, john have a great rest of your day. >>Okay. I'm john for here at the cube with a W. S. Public sector summit in person and remote bringing guest on. We've got the new capability of bringing remotes in. We do in person. I'll see you face to face hear the cube and it's like to be here at the public sector summit. Thanks for watching. Mhm. Mhm >>robert, Herjavec

>>AWS public sector summit here in person in Washington, D. C. For two days live. Finally a real event. I'm john for your host of the cube. Got a great guest Howard Levinson from data bricks, regional vice president and general manager of the federal team for data bricks. Uh Super unicorn. Is it a decade corn yet? It's uh, not yet public but welcome to the cube. >>I don't know what the next stage after unicorn is, but we're growing rapidly. >>Thank you. Our audience knows David bricks extremely well. Always been on the cube many times. Even back, we were covering them back when big data was big data. Now it's all data everything. So we watched your success. Congratulations. Thank you. Um, so there's no, you know, not a big bridge for us across to see you here at AWS public sector summit. Tell us what's going on inside the data bricks amazon relationship. >>Yeah. It's been a great relationship. You know, when the company got started some number of years ago we got a contract with the government to deliver the data brooks capability and they're classified cloud in amazon's classified cloud. So that was the start of a great federal relationship today. Virtually all of our businesses in AWS and we run in every single AWS environment from commercial cloud to Govcloud to secret top secret environments and we've got customers doing great things and experiencing great results from data bricks and amazon. >>The federal government's the classic, I call migration opportunity. Right? Because I mean, let's face it before the pandemic even five years ago, even 10 years ago. Glacier moving speed slow, slow and they had to get modernized with the pandemic forced really to do it. But you guys have already cleared the runway with your value problems. You've got lake house now you guys are really optimized for the cloud. >>Okay, hardcore. Yeah. We are, we only run in the cloud and we take advantage of every single go fast feature that amazon gives us. But you know john it's The Office of Management and Budget. Did a study a couple of years ago. I think there were 28,000 federal data centers, 28,000 federal data centers. Think about that for a minute and just think about like let's say in each one of those data centers you've got a handful of operational data stores of databases. The federal government is trying to take all of that data and make sense out of it. The first step to making sense out of it is bringing it all together, normalizing it. Fed aerating it and that's exactly what we do. And that's been a real win for our federal clients and it's been a real exciting opportunity to watch people succeed in that >>endeavour. We have another guest on. And she said those data center huggers tree huggers data center huggers, majority of term people won't let go. Yeah. So but they're slowly dying away and moving on to the cloud. So migrations huge. How are you guys migrating with your customers? Give us an example of how it's working. What are some of the use cases? >>So before I do that I want to tell you a quick story. I've I had the luxury of working with the Air Force Chief data officer Ailene vedrine and she is commonly quoted as saying just remember as as airmen it's not your data it's the Air Force's data. So people were data center huggers now their data huggers but all of that data belongs to the government at the end of the day. So how do we help in that? Well think about all this data sitting in all these operational data stores they're getting it's getting updated all the time. But you want to be able to Federated this data together and make some sense out of it. So for like an organization like uh us citizenship and immigration services they had I think 28 different data sources and they want to be able to pull that data basically in real time and bring it into a data lake. Well that means doing a change data capture off of those operational data stores transforming that data and normalizing it so that you can then enjoy it. And we've done that I think they're now up to 70 data sources that are continually ingested into their data lake. And from there they support thousands of users doing analysis and reports for the whole visa processing system for the United States, the whole naturalization environment And their efficiency has gone up I think by their metrics by 24 x. >>Yeah. I mean Sandy carter was just on the cube earlier. She's the Vice president partner ecosystem here at public sector. And I was coming to her that federal game has changed, it used to be hard to get into you know everybody and you navigate the trip wires and all the subtle hints and and the people who are friends and it was like cloak and dagger and so people were locked in on certain things databases and data because now has to be freely available. I know one of the things that you guys are passionate about and this is kind of hard core architectural thing is that you need horizontally scalable data to really make a I work right. Machine learning works when you have data. How far along are these guys in their thinking when you have a customer because we're seeing progress? How far along are we? >>Yeah, we still have a long way to go in the federal government. I mean, I tell everybody, I think the federal government's probably four or five years behind what data bricks top uh clients are doing. But there are clearly people in the federal government that have really ramped it up and are on a par were even exceeding some of the commercial clients, U. S. C. I. S CBP FBI or some of the clients that we work with that are pretty far ahead and I'll say I mentioned a lot about the operational data stores but there's all kinds of data that's coming in at U S. C. I. S. They do these naturalization interviews, those are captured in real text. So now you want to do natural language processing against them, make sure these interviews are of the highest quality control, We want to be able to predict which people are going to show up for interviews based on their geospatial location and the day of the week and other factors the weather perhaps. So they're using all of these data types uh imagery text and structure data all in the Lake House concept to make predictions about how they should run their >>business. So that's a really good point. I was talking with keith brooks earlier directive is development, go to market strategy for AWS public sector. He's been there from the beginning this the 10th year of Govcloud. Right, so we're kind of riffing but the jpl Nasa Jpl, they did production workloads out of the gate. Yeah. Full mission. So now fast forward today. Cloud Native really is available. So like how do you see the the agencies in the government handling Okay. Re platform and I get that but now to do the reef acting where you guys have the Lake House new things can happen with cloud Native technologies, what's the what's the what's the cross over point for that point. >>Yeah, I think our Lake House architecture is really a big breakthrough architecture. It used to be, people would take all of this data, they put it in a Hadoop data lake, they'd end up with a data swamp with really not good control or good data quality. And uh then they would take the data from the data swamp where the data lake and they curate it and go through an E. T. L. Process and put a second copy into their data warehouse. So now you have two copies of the data to governance models. Maybe two versions of the data. A lot to manage. A lot to control with our Lake House architecture. You can put all of that data in the data lake it with our delta format. It comes in a curated way. Uh there's a catalogue associated with the data. So you know what you've got. And now you can literally build an ephemeral data warehouse directly on top of that data and it exists only for the period of time that uh people need it. And so it's cloud Native. It's elastically scalable. It terminates when nobody's using it. We run the whole center for Medicaid Medicare services. The whole Medicaid repository for the United States runs in an ephemeral data warehouse built on Amazon S three. >>You know, that is a huge call out, I want to just unpack that for a second. What you just said to me puts the exclamation point on cloud value because it's not your grandfather's data warehouse, it's like okay we do data warehouse capability but we're using higher level cloud services, whether it's governance stuff for a I to actually make it work at scale for those environments. I mean that that to me is re factoring that's not re platform Ng. Just re platform that's re platform Ng in the cloud and then re factoring capability for on uh new >>advantages. It's really true. And now you know at CMS, they have one copy of the data so they do all of their reporting, they've got a lot of congressional reports that they need to do. But now they're leveraging that same data, not making a copy of it for uh the center for program integrity for fraud. And we know how many billions of dollars worth of fraud exist in the Medicaid system. And now we're applying artificial intelligence and machine learning on entity analytics to really get to the root of those problems. It's a game >>changer. And this is where the efficiency comes in at scale. Because you start to see, I mean we always talk on the cube about like how software is changed the old days you put on the shelf shelf where they called it. Uh that's our generation. And now you got the cloud, you didn't know if something is hot or not until the inventory is like we didn't sell through in the cloud. If you're not performing, you suck basically. So it's not working, >>it's an instant Mhm. >>Report card. So now when you go to the cloud, you think the data lake and uh the lake house what you guys do uh and others like snowflake and were optimized in the cloud, you can't deny it. And then when you compare it to like, okay, so I'm saving you millions and millions if you're just on one thing, never mind the top line opportunities. >>So so john you know, years ago people didn't believe the cloud was going to be what it is. Like pretty much today, the clouds inevitable. It's everywhere. I'm gonna make you another prediction. Um And you can say you heard it here first, the data warehouse is going away. The Lake house is clearly going to replace it. There's no need anymore for two separate copies, there's no need for a proprietary uh storage copy of your data and people want to be able to apply more than sequel to the data. Uh Data warehouses, just restrict. What about an ocean house? >>Yeah. Lake is kind of small. When you think about this lake, Michigan is pretty big now, I think it's I >>think it's going to go bigger than that. I think we're talking about Sky Computer, we've been a cloud computing, we're going to uh and we're going to do that because people aren't gonna put all of their data in one place, they're going to have, it spread across different amazon regions or or or amazon availability zones and you're going to want to share data and you know, we just introduced this delta sharing capability. I don't know if you're familiar with it but it allows you to share data without a sharing server directly from picking up basically the amazon, you RLS and sharing them with different organizations. So you're sharing in place. The data actually isn't moving. You've got great governance and great granularity of the data that you choose to share and data sharing is going to be the next uh >>next break. You know, I really loved the Lake House were fairly sing gateway. I totally see that. So I totally would align with that and say I bet with you on that one. The Sky net Skynet, the Sky computing. >>See you're taking it away man, >>I know Skynet got anything that was computing in the Sky is Skynet that's terminated So but that's real. I mean I think that's a concept where it's like, you know what services and functions does for servers, you don't have a data, >>you've got to be able to connect data, nobody lives in an island. You've got to be able to connect data and more data. We all know more data produces better results. So how do you get more data? You connect to more data sources, >>Howard great to have you on talk about the relationship real quick as we end up here with amazon, What are you guys doing together? How's the partnership? >>Yeah, I mean the partnership with amazon is amazing. We have, we work uh, I think probably 95% of our federal business is running in amazon's cloud today. As I mentioned, john we run across uh, AWS commercial AWS GovCloud secret environment. See to us and you know, we have better integration with amazon services than I'll say some of the amazon services if people want to integrate with glue or kinesis or Sagemaker, a red shift, we have complete integration with all of those and that's really, it's not just a partnership at the sales level. It's a partnership and integration at the engineering level. >>Well, I think I'm really impressed with you guys as a company. I think you're an example of the kind of business model that people might have been afraid of which is being in the cloud, you can have a moat, you have competitive advantage, you can build intellectual property >>and, and john don't forget, it's all based on open source, open data, like almost everything that we've done. We've made available to people, we get 30 million downloads of the data bricks technology just for people that want to use it for free. So no vendor lock in. I think that's really important to most of our federal clients into everybody. >>I've always said competitive advantage scale and choice. Right. That's a data bricks. Howard? Thanks for coming on the key, appreciate it. Thanks again. Alright. Cube coverage here in Washington from face to face physical event were on the ground. Of course, we're also streaming a digital for the hybrid event. This is the cubes coverage of a W. S. Public sector Summit will be right back after this short break.

>>Welcome back to the cubes coverage of AWS public sector summit live in Washington D. C. A face to face event were on the ground here is to keep coverage. I'm john Kerry, your hosts got two great guests. Both cuba alumni Shannon Kellogg VP of public policy for the Americas and john would ceo tell us congratulations on some announcement on stage and congressional john being a public company. Last time I saw you in person, you are private. Now your I. P. O. Congratulations >>totally virtually didn't meet one investor, lawyer, accountant or banker in person. It's all done over zoom. What's amazing. >>We'll go back to that and a great great to see you had great props here earlier. You guys got some good stuff going on in the policy side, a core max on stage talking about this Virginia deal. Give us the update. >>Yeah. Hey thanks john, it's great to be back. I always like to be on the cube. Uh, so we made an announcement today regarding our economic impact study, uh, for the commonwealth of Virginia. And this is around the amazon web services business and our presence in Virginia or a WS as we all, uh, call, uh, amazon web services. And um, basically the data that we released today shows over the last decade the magnitude of investment that we're making and I think reflects just the overall investments that are going into Virginia in the data center industry of which john and I have been very involved with over the years. But the numbers are quite um, uh, >>just clever. This is not part of the whole H. 20. H. Q. Or whatever they call HQ >>To HQ two. It's so Virginia Amazon is investing uh in Virginia as part of our HQ two initiative. And so Arlington Virginia will be the second headquarters in the U. S. In addition to that, AWS has been in Virginia for now many years, investing in both data center infrastructure and also other corporate facilities where we house AWS employees uh in other parts of Virginia, particularly out in what's known as the dullest technology corridor. But our data centers are actually spread throughout three counties in Fairfax County, Loudoun County in Prince William County. >>So this is the maxim now. So it wasn't anything any kind of course this is Virginia impact. What was, what did he what did he announce? What did he say? >>Yeah. So there were a few things that we highlighted in this economic impact study. One is that over the last decade, if you can believe it, we've invested $35 billion 2020 alone. The AWS investment in construction and these data centers. uh it was actually $1.3 billion 2020. And this has created over 13,500 jobs in the Commonwealth of Virginia. So it's a really great story of investment and job creation and many people don't know John in this Sort of came through in your question too about HQ two, But aws itself has over 8000 employees in Virginia today. Uh, and so we've had this very significant presence for a number of years now in Virginia over the last, you know, 15 years has become really the cloud capital of the country, if not the world. Uh, and you see all this data center infrastructure that's going in there, >>John What's your take on this? You've been very active in the county there. Um, you've been a legend in the area and tech, you've seen this many years, you've been doing so I think the longest running company doing cyber my 31st year, 31st year. So you've been on the ground. What does this all mean to you? >>Well, you know, it goes way back to, it was roughly 2005 when I served on the Economic Development Commission, Loudon County as the chairman. And at the time we were the fastest-growing county in America in Loudon County. But our residential real property taxes were going up stratospherically because when you look at it, every dollar real property tax that came into residential, we lose $2 because we had to fund schools and police and fire departments and so forth. And we realized for every dollar of commercial real property tax that came in, We made $97 in profit, but only 13% of the money that was coming into the county was coming in commercially. So a small group got together from within the county to try and figure out what were the assets that we had to offer to companies like Amazon and we realized we had a lot of land, we had water and then we had, you know this enormous amount of dark fiber, unused fibre optic. And so basically the county made it appealing to companies like amazon to come out to Loudon County and other places in northern Virginia and the rest is history. If you look today, we're Loudon County is Loudon County generates a couple $100 million surplus every year. It's real property taxes have come down in in real dollars and the percentage of revenue that comes from commercials like 33 34%. That's really largely driven by the data center ecosystem that my friend over here Shannon was talking. So >>the formula basically is look at the assets resources available that may align with the kind of commercial entities that good. How's their domicile there >>that could benefit. >>So what about power? Because the data centers need power, fiber fiber is great. The main, the main >>power you can build power but the main point is is water for cooling. So I think I think we had an abundance of water which allowed us to build power sources and allowed companies like amazon to build their own power sources. So I think it was really a sort of a uh uh better what do they say? Better lucky than good. So we had a bunch of assets come together that helps. Made us, made us pretty lucky as a, as a region. >>Thanks area too. >>It is nice and >>john, it's really interesting because the vision that john Wood and several of his colleagues had on that economic development board has truly come through and it was reaffirmed in the numbers that we released this week. Um, aws paid $220 million 2020 alone for our data centers in those three counties, including loud >>so amazon's contribution to >>The county. $220 million 2020 alone. And that actually makes up 20% of overall property tax revenues in these counties in 2020. So, you know, the vision that they had 15 years ago, 15, 16 years ago has really come true today. And that's just reaffirmed in these numbers. >>I mean, he's for the amazon. So I'll ask you the question. I mean, there's a lot of like for misinformation going around around corporate reputation. This is clearly an example of the corporation contributing to the, to the society. >>No, no doubt. And you think >>About it like that's some good numbers, 20 million, 30 >>$5 million dollar capital investment. You know, 10, it's, what is it? 8000 9000 >>Jobs. jobs, a W. S. jobs in the Commonwealth alone. >>And then you look at the economic impact on each of those counties financially. It really benefits everybody at the end of the day. >>It's good infrastructure across the board. How do you replicate that? Not everyone's an amazon though. So how do you take the formula? What's your take on best practice? How does this rollout? And that's the amazon will continue to grow, but that, you know, this one company, is there a lesson here for the rest of us? >>I think I think all the data center companies in the cloud companies out there see value in this region. That's why so much of the internet traffic comes through northern Virginia. I mean it's I've heard 70%, I've heard much higher than that too. So I think everybody realizes this is a strategic asset at a national level. But I think the main point to bring out is that every state across America should be thinking about investments from companies like amazon. There are, there are really significant benefits that helps the entire community. So it helps build schools, police departments, fire departments, etcetera, >>jobs opportunities. What's the what's the vision though? Beyond data center gets solar sustainability. >>We do. We have actually a number of renewable energy projects, which I want to talk about. But just one other quick on the data center industry. So I also serve on the data center coalition which is a national organization of data center and cloud providers. And we look at uh states all over this country were very active in multiple states and we work with governors and state governments as they put together different frameworks and policies to incent investment in their states and Virginia is doing it right. Virginia has historically been very forward looking, very forward thinking and how they're trying to attract these data center investments. They have the right uh tax incentives in place. Um and then you know, back to your point about renewable energy over the last several years, Virginia is also really made some statutory changes and other policy changes to drive forward renewable energy in Virginia. Six years ago this week, john I was in a coma at county in Virginia, which is the eastern shore. It's a very rural area where we helped build our first solar farm amazon solar farm in Virginia in 2015 is when we made this announcement with the governor six years ago this week, it was 88 megawatts, which basically at the time quadruple the virginias solar output in one project. So since that first project we at Amazon have gone from building that one facility, quadrupling at the time, the solar output in Virginia to now we're by the end of 2023 going to be 1430 MW of solar power in Virginia with 15 projects which is the equivalent of enough power to actually Enough electricity to power 225,000 households, which is the equivalent of Prince William county Virginia. So just to give you the scale of what we're doing here in Virginia on renewable energy. >>So to me, I mean this comes down to not to put my opinion out there because I never hold back on the cube. It's a posture, we >>count on that. It's a >>posture issue of how people approach business. I mean it's the two schools of thought on the extreme true business. The government pays for everything or business friendly. So this is called, this is a modern story about friendly business kind of collaborative posture. >>Yeah, it's putting money to very specific use which has a very specific return in this case. It's for everybody that lives in the northern Virginia region benefits everybody. >>And these policies have not just attracted companies like amazon and data center building builders and renewable energy investments. These policies are also leading to rapid growth in the cybersecurity industry in Virginia as well. You know john founded his company decades ago and you have all of these cybersecurity companies now located in Virginia. Many of them are partners like >>that. I know john and I both have contributed heavily to a lot of the systems in place in America here. So congratulations on that. But I got to ask you guys, well I got you for the last minute or two cybersecurity has become the big issue. I mean there's a lot of these policies all over the place. But cyber is super critical right now. I mean, where's the red line Shannon? Where's you know, things are happening? You guys bring security to the table, businesses are out there fending for themselves. There's no militia. Where's the, where's the, where's the support for the commercial businesses. People are nervous >>so you want to try it? >>Well, I'm happy to take the first shot because this is and then we'll leave john with the last word because he is the true cyber expert. But I had the privilege of hosting a panel this morning with the director of the cybersecurity and Infrastructure Security agency at the department, Homeland Security, Jenness easterly and the agency is relatively new and she laid out a number of initiatives that the DHS organization that she runs is working on with industry and so they're leaning in their partnering with industry and a number of areas including, you know, making sure that we have the right information sharing framework and tools in place, so the government and, and we in industry can act on information that we get in real time, making sure that we're investing for the future and the workforce development and cyber skills, but also as we enter national cybersecurity month, making sure that we're all doing our part in cyber security awareness and training, for example, one of the things that are amazon ceo Andy Jassy recently announced as he was participating in a White house summit, the president biden hosted in late august was that we were going to at amazon make a tool that we've developed for information and security awareness for our employees free, available to the public. And in addition to that we announced that we were going to provide free uh strong authentication tokens for AWS customers as part of that announcement going into national cybersecurity months. So what I like about what this administration is doing is they're reaching out there looking for ways to work with industry bringing us together in these summits but also looking for actionable things that we can do together to make a difference. >>So my, my perspective echoing on some of Shannon's points are really the following. Uh the key in general is automation and there are three components to automation that are important in today's environment. One is cyber hygiene and education is a piece of that. The second is around mis attribution meaning if the bad guy can't see you, you can't be hacked. And the third one is really more or less around what's called attribution, meaning I can figure out actually who the bad guy is and then report that bad guys actions to the appropriate law enforcement and military types and then they take it from there >>unless he's not attributed either. So >>well over the basic point is we can't as industry hat back, it's illegal, but what we can do is provide the tools and methods necessary to our government counterparts at that point about information sharing, where they can take the actions necessary and try and find those bad guys. >>I just feel like we're not moving fast enough. Businesses should be able to hack back. In my opinion. I'm a hawk on this one item. So like I believe that because if people dropped on our shores with troops, the government will protect us. >>So your your point is directly taken when cyber command was formed uh before that as airlines seeing space physical domains, each of those physical domains have about 100 and $50 billion they spend per year when cyber command was formed, it was spending less than Jpmorgan chase to defend the nation. So, you know, we do have a ways to go. I do agree with you that there needs to be more uh flexibility given the industry to help help with the fight. You know, in this case. Andy Jassy has offered a couple of tools which are, I think really good strong tokens training those >>are all really good. >>We've been working with amazon for a long time, you know, ever since, uh, really, ever since the CIA embrace the cloud, which was sort of the shot heard around the world for cloud computing. We do the security compliance automation for that air gap region for amazon as well as other aspects >>were all needs more. Tell us faster, keep cranking up that software because tell you right now people are getting hit >>and people are getting scared. You know, the colonial pipeline hack that affected everybody started going wait a minute, I can't get gas. >>But again in this area of the line and jenny easterly said this this morning here at the summit is that this truly has to be about industry working with government, making sure that we're working together, you know, government has a role, but so does the private sector and I've been working cyber issues for a long time to and you know, kind of seeing where we are this year in this recent cyber summit that the president held, I really see just a tremendous commitment coming from the private sector to be an effective partner in securing the nation this >>full circle to our original conversation around the Virginia data that you guys are looking at the Loudon County amazon contribution. The success former is really commercial public sector. I mean, the government has to recognize that technology is now lingua franca for all things everything society >>well. And one quick thing here that segues into the fact that Virginia is the cloud center of the nation. Um uh the president issued a cybersecurity executive order earlier this year that really emphasizes the migration of federal systems into cloud in the modernization that jOHN has worked on, johN had a group called the Alliance for Digital Innovation and they're very active in the I. T. Modernization world and we remember as well. Um but you know, the federal government is really emphasizing this, this migration to cloud and that was reiterated in that cybersecurity executive order >>from the, well we'll definitely get you guys back on the show, we're gonna say something. >>Just all I'd say about about the executive order is that I think one of the main reasons why the president thought was important is that the legacy systems that are out there are mainly written on kobol. There aren't a lot of kids graduating with degrees in COBOL. So COBOL was designed in 1955. I think so I think it's very imperative that we move has made these workloads as we can, >>they teach it anymore. >>They don't. So from a security point of view, the amount of threats and vulnerabilities are through the >>roof awesome. Well john I want to get you on the show our next cyber security event. You have you come into a fireside chat and unpack all the awesome stuff that you're doing. But also the challenges. Yes. And there are many, you have to keep up the good work on the policy. I still say we got to remove that red line and identified new rules of engagement relative to what's on our sovereign virtual land. So a whole nother Ballgame, thanks so much for coming. I appreciate it. Thank you appreciate it. Okay, cute coverage here at eight of public sector seven Washington john ferrier. Thanks for watching. Mhm. Mhm.

>>Hello and welcome back to the cubes live coverage of A W. S. Public sector summit. I'm john Kerry hosting CUBA. We're live in Washington D. C. For two days, an actual event with an expo floor with real people face to face and of course we're streaming it digitally on the cube and cube channels. And so our next guest, Mark Francis chief digital health integration officer Electronic caregiver, Mark great to see you tech veteran and former intel back in the day. You've seen your ways of innovation. Welcome to the cube. >>Thanks so much. It's a pleasure to be here. >>So we were talking before we came on camera about all the innovation going back in the computer industry but now with health care and delivery of care telemedicine and how the structural systems are changing and how cloud is impacting that. You guys have an interesting solution on AWS that kind of, to me connect the dots for many tell us what you guys do and take us through the product. >>Sure. Happy to do so uh our company is electronic caregiver were actually founded back in 2009. We're based in Los cruces new Mexico so off the grid. Um but since that time we have been spending a lot of time and money doing foundational R and D pilots and product development work. Really say how do you bridge that chasm between the doctor's office and the patient home in a way that you can put a patient facing device and equipment in a patient's home that's going to drive high level of engagement, obtain actionable curated data that's presented out to caregivers and the caregivers can then act upon that to help direct and deliver high quality care. >>So basically is the future of medicine, >>the future of medicine. Right. Right. We look at medicine, we look at the future of medicine as being a hybrid model of in person care plus remote care. And we really see ourselves at the epicenter of providing a platform to help enable that. >>You know the big story here at the public sector. Some and we've been reporting on a digitally for the previous year is the impact the pandemic has had on the industry and and not just normal disruption, you know technology and start ups, disruption happens, structural changes being forced upon industries by the force majeure. That is the pandemic education, health care and so video and data and connected oriented systems are now the thing structurally that's changing it. That's causing all kinds of business model, innovations and challenges. Yeah. What's your take on that? Because this is real. >>Yeah. It is real. It it's funny that this is actually my third digital health company. Um First one was in in uh Silicon Valley early remote patient monitoring company. We end up selling it to bosh uh when I joined intel to be part of our digital health group, we did that for five years and ended a joint venture with G. E. So people have been playing around in remote patient monitoring telehealth for some time until the pandemic though there wasn't really a strong business model to justify scaling of these businesses. Um uh the pandemic change that it forced adoption and force the government to allow reimbursement coach as well. And as a result of that we've seen this pure if aeration of different product offering service offerings and then payment models around telehealth broadly speaking >>well since you started talking the music started cranking because this is the new music of the industry, we're here on the expo floor, we have face to face conversations going on and uh turn the music down. Hey thanks guys, this is a huge thing and I want to uh highlight even further what is the driver for this? Because is it, I mean actually clouds got some benefits but as you guys do the R. And D. What's going on with what's the key drivers for medicine? >>Yeah, I would take two things from a from a technology perspective, the infrastructure is finally in place to enable this type of charity distance before that it really wasn't there now that's there and the products that folks are used are much more affordable about the provider's side and the patient side. The main driver is um uh there's a lot of underlying trends that were happening that we're just being ignored Whether it was 50% non adherence to treatment plans, massive medication mismanagement um lack of professional and informal caregivers, all those things were kind of happening underneath the surface and then with Kobe, it all hit everybody in the phase. People started using telehealth and then realize, hey, we can deliver high quality care, we can deliver value based care mixed with a hybrid model of tele care plus patient care. And it turned out that, that, that works out well. So I think it's now a realization that tell care not only connects patients but solve some of these other issues around adherents, compliance, staffing and a number of other >>things and that this is a structural change we were talking about. Exactly. All right, So talk about amazon, what do you guys are doing on AWS? How's that all work? >>That's working out great. So as we, as we launch at a 2.0, we built it on 24 foundational aws and Amazon services. It's a serverless architecture, um, uh, which is delivered. What enables us to do is we have a whole bunch of different patients facing devices which we now integrate all into one back end through which we can run our data analytics are machine learning and then present curated actual data to the providers on top of that. We've also been developing a virtual caregiver that's really, really innovative. So we're using the unity engine to develop a very, very realistic virtual caregiver that is with the patient 24 hours a day in their home, they develop a relationship with that individual and then through that they can really drive greater you know more intimate care plan and a more intimate relationship with their human caregivers that's built using basic technology behind Alexa pauline lacks as well as IOT core and a lot of other ai ml services from from amazon as well. >>Not to get all nerdy and kind of seeking out here because under the hood it's all the goodness of amazon. We've got a server list, you got tennis is probably in there doing something who knows what's going on there, You've got polly let's do this and that but it also highlights the edge the ultimate network edges the human and if you've got to care for the patient at home or wherever on the run whatever. Yeah you got to get the access to the data so yeah I can imagine a lot of monitoring involved too. Yeah can you take us through how that works? >>Yeah and for us we like to talk about intelligence as opposed to data because data for data sakes isn't actionable. So really what can we do through machine learning and artificial intelligence to be able to make that data more actionable before the human caregiver because you're never going to take a human out of the equation. Uh But uh we had a lot of data inputs, they're both direct data inputs such as vital signs, we also get subtle data input. So with our with our uh with Addison or virtual caregiver uh the product actually come to the camera away from intel called the real sense cameras. And with that we get to see several signs of changes in terms of gate which might be in the indicative of falls risk of falls. We can see body temperature, pulse, heart rate, signs of stress, lack of sleep. Maybe that's a sign of uh adverse reaction to a new medication. There's a bunch of different direct and indirect inputs. We can take run some analysis against and then say hey there's something here you might want to look at because it might be indicating a change in health. >>So this is where the innovation around these bots and ai come in because you're essentially getting pattern matching on other signals you already know. So using the cameras and or sensors in to understand and get the patients some signaling where they can maybe take action call >>fun or Yeah, that's exactly. And the other thing we get, we get to integrate information related to what are called social determinants of health. So there's a whole body of research now showing that 65% of someone's health is actually driven by non clinical issues. So again issues of food security, transportation, access to care, mental health type issues in terms of stress and stuff like we can start gathering some of that information to based upon people's behaviors or for you to assessments which can also provide insights to help direct care. >>So maybe when I'm doing the Cuban reviews, you guys can go to work and look at me. I'm stressed out right now, having a great time here public sector, this is really cool. So take a minute to explain the vision. What does this go from here? I'll see low hanging fruit, telemedicine, check data, observe ability for patient for optimizing care, check what happens next industry disruption, what how these dominoes have been kind of fall? >>Yeah, for us uh we really are seeing more providers and more payers system. Integrators looking now to say how do I put together a comprehensive solution from the doctor's office to inpatient hospital to home that can remove it. A lot of barriers to care addi which is our platform is designed to be interoperable to plug into electronic health care systems, whether it's Cerner, Epic or Athenahealth, whatever it might be to be able to create that you pick us seamless platform for provider to use. We can push all of the data to their platform if they want to use that or they could use our platform and dashboard as well. We make it available to healthcare providers but also a lot of people are trying to age in place and they're getting treated by private duty providers, senior housing providers and other maybe less clinical caregivers. But if you're there every day with somebody you can pick up signs which might prevent a major health episode down the road. So we want to close that circle our our vision is how do we close the circle of care so that people get the right information at the right time to deliver the right >>care. So it's kind of a health care stack of a new kind of stack. So I have to ask you if there was an eye as pass and sass category um infrastructure as a service platform as a service. And then says it sounds like you guys are kind of combine the lower parts of the stack and enable your partners to develop on top of. Is that how it >>works? Yes it does. Yeah. Yeah. So with addie, the interesting thing that we've done it's designed to have open a P. I. For a lot of modules as well. So if we're working with the american Heart Association and we want to do a uh cardiac care module from using their I. P. We could do that if we want to integrate with Uber health or lift we could do that as well if we want to do something in the amazon and pill pack, it's a plug in that we could do that. So if I'm a patient or or a loved one at home instead of going to 10 different places or use our platform and then pull up four different apps. Everything can be right there at their fingertips. You can either do it by touch or you can use this voice because it's all a voice or a touch of interaction. >>So just because I'm curious and and and for clarification, the idea of going past versus SAS platform versus software as a service is why flexibility or customization? Why not go SAS and be a SAS application? >>Uh we've talked mostly about, we've we've gone back and forth platform as a service or infrastructure as a service. So that's more the debate that we've had. It's more about the scalability that we can offer. Um uh not just in the United States, but globally as well. Um and really that's really the thing that we've been looking at, especially because there's so many different sources of data, if you want to provide high quality care that needs to be integrated. We want to make sure that we created a platform, not just for what we provide but for what others in the environment can provide. >>So you really want to enable other people to create that very much layer on top of you guys, do you have out of the box SAS to get people going or is that just >>With the release of adding 2.0, now we do. So now folks go to our website and they contact our development those tools and and those libraries are available. >>Now, this is an awesome opportunity. So for people out there who are wanting to innovate on you, they can just say, okay, I'll leverage your the amazon web services of healthcare essentially. >>That's a nice bold ambitious statement. Yeah, but I mean kind of but if we if we can achieve that, then we'd be quite happy and we think the industry, you're gonna partner >>benefit of that. It's an ecosystem play. Exactly, yeah. It's kind of like. >>Yeah, yeah, yeah, yeah. And for us, what we do covert is a perfect example going back to that. So when Covid hit um were based in las cruces, new Mexico last winter lost crew system to el paso and overwhelmed. They're at capacity. Different health care systems came to us, they asked if we partner with them to deliver a basically a triage program for folks that were coming into the er with Covid. So we designed a Kobe at home programs. So you get diagnosed, get a kit, go home and using telehealth virtual visits, remote monitoring. Be able to stay healthy at home without doing community spread. And by making sure that you were being watched over by a care professionals 24 hours a day. We did that um worked with 300 people Malcolm would all of them said healthy. We were able to expand uh inpatient capacity by 77%. We saved the system over $6 million in in three months. We've now been asked and we're actually replicating that in Memphis now and then also we've been asked to do so down in Mississippi >>mark, great conversation. Uh real quick. I only I don't have much time left but I want to ask you, does this mean that we're gonna see a clip of proliferation of in home kind of devices to assist? >>Yeah, we will. Uh, what we've seen is a big pivot now towards hospital at home model of care. So you have providers saying, you know, I'll see you in my facility but also extend capabilities so I can see you and treat you at home as well. We've also seen a realization that telehealth is more than a than an occasional video visit because if all you're doing is replacing an occasional in person visit with an occasional video visit. You're not really changing things now. There's a whole different sensors ai other integrations that come together to be able to enable these different models >>for all the business school folks out there and people who understand what's going on with structural change. That's when innovation really changes. Yeah, this is structural change. >>Absolutely. >>Mark, thanks for coming on. Mark Francis chief Digital Health Integration Officer Electronic Caregiver here on the Q. Thanks. Coming >>on. Thank you. My pleasure. >>Okay, more coverage after this short break. I'm john Kerry, your host Aws public Sector summit, We'll be right back mm mm mm

>>Yeah. Hello and welcome back to the cubes coverage of AWS public sector summit here in Washington D. C. We're live on the ground for two days. Face to face conference and expo hall and everything here but keith brooks who is the director and head of technical business development for a dress government Govcloud selling brains 10th birthday. Congratulations. Welcome to the cube. Thank you john happy to be E. C. 2 15 S three is 9.5 or no, that maybe they're 10 because that's the same day as sqs So Govcloud. 10 years, 20 years. What time >>flies? 10 years? >>Big milestone. Congratulations. A lot of history involved in Govcloud. Yes. Take us through what's the current situation? >>Yeah. So um let's start with what it is just for the viewers that may not be familiar. So AWS Govcloud is isolated. AWS cloud infrastructure and services that were purposely built for our U. S. Government customers that had highly sensitive data or highly regulated data or applications and workloads that they wanted to move to the cloud. So we gave customers the ability to do that with AWS Govcloud. It is subject to the fed ramp I and D O D S R G I L four L five baselines. It gives customers the ability to address ITAR requirements as well as Seaga's N'est ce MMC and Phipps requirements and gives customers a multi region architecture that allows them to also designed for disaster recovery and high availability in terms of why we built it. It starts with our customers. It was pretty clear from the government that they needed a highly secure and highly compliant cloud infrastructure to innovate ahead of demand and that's what we delivered. So back in august of 2011 we launched AWS GovCloud which gave customers the best of breed in terms of high technology, high security, high compliance in the cloud to allow them to innovate for their mission critical workloads. Who >>was some of the early customers when you guys launched after the C. I. A deal intelligence community is a big one but some of the early customers. >>So the Department of Health and Human Services, the Department of Veterans Affairs, the Department of Justice and the Department of Defense were all early users of AWS GovCloud. But one of our earliest lighthouse customers was the Nasa jet propulsion laboratory and Nasa Jpl used AWS GovCloud to procure Procure resources ahead of demand which allowed them to save money and also take advantage of being efficient and only paying for what they needed. But they went beyond just I. T. Operations. They also looked at how do they use the cloud and specifically GovCloud for their mission programs. So if you think back to all the way to 2012 with the mars curiosity rover, Nasa Jpl actually streamed and processed and stored that data from the curiosity rover on AWS Govcloud They actually streamed over 150 terabytes of data responded to over 80,000 requests per second and took it beyond just imagery. They actually did high performance compute and data analytics on the data as well. That led to additional efficiencies for future. Over there >>were entire kicking they were actually >>hard core missing into it. Mission critical workloads that also adhere to itar compliance which is why they used AWS GovCloud. >>All these compliance. So there's also these levels. I remember when I was working on the jetty uh stories that were out there was always like level for those different classifications. What does all that mean like? And then this highly available data and highly high availability all these words mean something in these top secret clouds. Can you take us through kind of meetings >>of those? Yeah absolutely. So it starts with the federal compliance program and the two most popular programs are Fed ramp and Dodi srg fed ramp is more general for federal government agencies. There are three levels low moderate and high in the short and skinny of those levels is how they align to the fisma requirements of the government. So there's fisma low fisma moderate fisma high depending on the sensitivity of the government data you will have to align to those levels of Fed ramp to use workloads and store data in the cloud. Similar story for D. O. D. With srg impact levels to 45 and six uh impacts levels to four and five are all for unclassified data. Level two is for less sensitive public defense data levels. Four and five cover more sensitive defense data to include mission critical national security systems and impact level six is for classified information. So those form the basis of security and compliance, luckily with AWS GovCloud celebrating our 10th anniversary, we address Fed ramp high for our customers that require that and D. O. D impact levels to four and five for a sensitive defense guy. >>And that was a real nuanced point and a lot of the competition can't do that. That's real people don't understand, you know, this company, which is that company and all the lobbying and all the mudslinging that goes on. We've seen that in the industry. It's unfortunate, but it happens. Um, I do want to ask you about the Fed ramp because what I'm seeing on the commercial side in the cloud ecosystem, a lot of companies that aren't quote targeting public sector are coming in on the Fed ramp. So there's some good traction there. You guys have done a lot of work to accelerate that. Any new, any new information to share their. >>Yes. So we've been committed to supporting the federal government compliance requirements effectively since the launch of GovCloud. And we've demonstrated our commitment to Fed ramp over the last number of years and GovCloud specifically, we've taken dozens of services through Fed ramp high and we're 100% committed to it because we have great relationships with the Fed ramp, Jabor the joint authorization board. We work with individual government agencies to secure agency A. T. O. S. And in fact we actually have more agency A. T. O. S. With AWS GovCloud than any other cloud provider. And the short and skinny is that represents the baseline for cloud security to address sensitive government workloads and sensitive government data. And what we're seeing from industry and specifically highly regulated industries is the standard that the U. S. Government set means that they have the assurance to run control and classified information or other levels of highly sensitive data on the cloud as well. So Fed ramp set that standard. It's interesting >>that the cloud, this is the ecosystem within an ecosystem again within crossover section. So for instance um the impact of not getting Fed ramp certified is basically money. Right. If you're a supplier vendor uh software developer or whatever used to being a miracle, no one no one would know right bed ramp. I'm gonna have to hire a whole department right now. You guys have a really easy, this is a key value proposition, isn't it? >>Correct. And you see it with a number of I. S. V. S. And software as the service providers. If you visit the federal marketplace website, you'll see dozens of providers that have Fed ramp authorized third party SAAS products running on GovCloud industry leading SAAS companies like Salesforce dot com driven technology Splunk essay PNS to effectively they're bringing their best of breed capabilities, building on top of AWS GovCloud and offering those highly compliant fed ramp, moderate fed ramp high capabilities to customers both in government and private industry that need that level of compliance. >>Just as an aside, I saw they've got a nice tweet from Teresa Carlson now it's plunk Govcloud yesterday. That was a nice little positive gesture uh, for you guys at GovCloud, what other areas are you guys moving the needle on because architecturally this is a big deal. What are some areas that you're moving the needle on for the GovCloud? >>Well, when I look back across the last 10 years, there were some pretty important developments that stand out. The first is us launching the second Govcloud infrastructure region in 2018 And that gave customers that use GovCloud specifically customers that have highly sensitive data and high levels of compliance. The ability to build fault tolerant, highly available and mission critical workloads in the cloud in a region that also gives them an additional three availability zones. So the launch of GovCloud East, which is named AWS GovCloud Us East gave customers to regions a total of six availability zones that allowed them accelerate and build more scalable solutions in the cloud. More recently, there is an emergence of another D O D program called the cybersecurity maturity model, C M M C and C M M C is something where we looked around the corner and said we need to Innovate to help our customers, particularly defense customers and the defense industrial based customers address see MMC requirements in the cloud. So with Govcloud back in December of 2020, we actually launched the AWS compliant framework for federal defense workloads, which gives customers a turnkey capability and tooling and resources to spin up environments that are configured to meet see MMC controls and D. O. D. Srg control. So those things represent some of the >>evolution keith. I'm interested also in your thoughts on how you see the progression of Govcloud outside the United States. Tactical Edge get wavelength coming on board. How does how do you guys look at that? Obviously us is global, it's not just the jet, I think it's more of in general. Edge deployments, sovereignty is also going to be world's flat, Right? I mean, so how does that >>work? So it starts back with customer requirements and I tie it back to the first question effectively we built Govcloud to respond to our U. S. Government customers and are highly regulated industry customers that had highly sensitive data and a high bar to meet in terms of regulatory compliance and that's the foundation of it. So as we look to other customers to include those outside of the US. It starts with those requirements. You mentioned things like edge and hybrid and a good example of how we marry the two is when we launched a W. S. Outpost in Govcloud last year. So outpost brings the power of the AWS cloud to on premises environments of our customers, whether it's their data centers or Coehlo environments by bringing AWS services, a. P. I. S and service and points to the customer's on premises facilities >>even outside the United States. >>Well, for Govcloud is focused on us right now. Outside of the U. S. Customers also have availability to use outpost. It's just for us customers, it's focused on outpost availability, geography >>right now us. Right. But other governments gonna want their Govcloud too. Right, Right, that's what you're getting at, >>Right? And it starts with the data. Right? So we we we spent a lot of time working with government agencies across the globe to understand their regulations and their requirements and we use that to drive our decisions. And again, just like we started with govcloud 10 years ago, it starts with our customer requirements and we innovate from there. Well, >>I've been, I love the D. O. D. S vision on this. I know jet I didn't come through and kind of went scuttled, got thrown under the bus or whatever however you want to call it. But that whole idea of a tactical edge, it was pretty brilliant idea. Um so I'm looking forward to seeing more of that. That's where I was supposed to come in, get snowball, snowmobile, little snow snow products as well, how are they doing? And because they're all part of the family to, >>they are and they're available in Govcloud and they're also authorized that fed ramp and Gov srg levels and it's really, it's really fascinating to see D. O. D innovate with the cloud. Right. So you mentioned tactical edge. So whether it's snowball devices or using outposts in the future, I think the D. O. D. And our defense customers are going to continue to innovate. And quite frankly for us, it represents our commitment to the space we want to make sure our defense customers and the defense industrial base defense contractors have access to the best debris capabilities like those edge devices and edge capable. I >>think about the impact of certification, which is good because I just thought of a clean crows. We've got aerospace coming in now you've got D O. D, a little bit of a cross colonization if you will. So nice to have that flexibility. I got to ask you about just how you view just in general, the intelligence community a lot of uptake since the CIA deal with amazon Just overall good health for eight of his gum cloud. >>Absolutely. And again, it starts with our commitment to our customers. We want to make sure that our national security customers are defense customers and all of the customers and the federal government that have a responsibility for securing the country have access to the best of breed capability. So whether it's the intelligence community, the Department of Defense are the federal agencies and quite frankly we see them innovating and driving things forward to include with their sensitive workloads that run in Govcloud, >>what's your strategy for partnerships as you work on the ecosystem? You do a lot with strategy. Go to market partnerships. Um, it's got its public sector pretty much people all know each other. Our new firms popping up new brands. What's the, what's the ecosystem looks like? >>Yeah, it's pretty diverse. So for Govcloud specifically, if you look at partners in the defense community, we work with aerospace companies like Lockheed martin and Raytheon Technologies to help them build I tar compliant E. R. P. Application, software development environments etcetera. We work with software companies I mentioned salesforce dot com. Splunk and S. A. P. And S. To uh and then even at the state and local government level, there's a company called Pay It that actually worked with the state of Kansas to develop the Icann app, which is pretty fascinating. It's a app that is the official app of the state of Kansas that allow citizens to interact with citizens services. That's all through a partner. So we continue to work with our partner uh broad the AWS partner network to bring those type of people >>You got a lot of MST is that are doing good work here. I saw someone out here uh 10 years. Congratulations. What's the coolest thing uh you've done or seen. >>Oh wow, it's hard to name anything in particular. I just think for us it's just seeing the customers and the federal government innovate right? And, and tie that innovation to mission critical workloads that are highly important. Again, it reflects our commitment to give these government customers and the government contractors the best of breed capabilities and some of the innovation we just see coming from the federal government leveraging the count now. It's just super cool. So hard to pinpoint one specific thing. But I love the innovation and it's hard to pick a favorite >>Child that we always say. It's kind of a trick question I do have to ask you about just in general, the just in 10 years. Just look at the agility. Yeah, I mean if you told me 10 years ago the government would be moving at any, any agile anything. They were a glacier in terms of change, right? Procure Man, you name it. It's just like, it's a racket. It's a racket. So, so, but they weren't, they were slow and money now. Pandemic hits this year. Last year, everything's up for grabs. The script has been flipped >>exactly. And you know what, what's interesting is there were actually a few federal government agencies that really paved the way for what you're seeing today. I'll give you some examples. So the Department of Veterans Affairs, they were an early Govcloud user and way back in 2015 they launched vets dot gov on gov cloud, which is an online platform that gave veterans the ability to apply for manage and track their benefits. Those type of initiatives paved the way for what you're seeing today, even as soon as last year with the U. S. Census, right? They brought the decennial count online for the first time in history last year, during 2020 during the pandemic and the Census Bureau was able to use Govcloud to launch and run 2020 census dot gov in the cloud at scale to secure that data. So those are examples of federal agencies that really kind of paved the way and leading to what you're saying is it's kind >>of an awakening. It is and I think one of the things that no one's reporting is kind of a cultural revolution is the talent underneath that way, the younger people like finally like and so it's cooler. It is when you go fast and you can make things change, skeptics turned into naysayers turned into like out of a job or they don't transform so like that whole blocker mentality gets exposed just like shelf where software you don't know what it does until the cloud is not performing, its not good. Right, right. >>Right. Into that point. That's why we spend a lot of time focused on education programs and up skilling the workforce to, because we want to ensure that as our customers mature and as they innovate, we're providing the right training and resources to help them along their journey, >>keith brooks great conversation, great insight and historian to taking us to the early days of Govcloud. Thanks for coming on the cube. Thanks thanks for having me cubes coverage here and address public sector summit. We'll be back with more coverage after this short break. Mhm. Mhm mm.

>>Mhm >>Welcome to the cube where we're celebrating the EC 2/15 birthday anniversary. My name is Dave Volonte and we're joined right now by Sandy carter, Vice President of AWS. Welcome Sandy, it's great to see you again, >>David. So great to see you too. Thanks for having me on the show today. >>Very welcome. We were last physically together. I think it was reinvent 2019. Hopefully I'll see you before 2022. But first happy birthday to EC two. I mean, it's hard to imagine back in 2006, the degree to which EC two would impact our industry. Sandy, >>I totally agree. You know, I joined a W S about 4.5 years ago in EC two and it's, it's even amazing to see what's just happened in the last 4.5 years. So I'm with you. Nobody really expected the momentum, but EC two has really shone brightly in value to our customers. >>You know, we've done the public sector summit, you know, many times. It's a great event. Things are a little different in public sector as you well know. So talk about the public sector momentum with EC two and that journey. What have you seen? >>Yeah, so it's a great question day. So I had to go back in the time vault. You know, public sector was founded in 2010 and we were actually founded by the amazon process writing a paper setting up a two pizza team, which happened to be six people. And that journey really started with a lot of our public sector customers thinking that we don't know about the cloud. So we might want to do a pilot or just look at non mission critical workloads now public sector and I know you know this day but public sector is more than just government, it has education, not for profit healthcare and now space. But everybody at that time was very skeptical. So we had to really work hard to migrate some workloads over. And one of our very first non mission critical workloads was the U. S. Navy. Um and what they did was the Navy Media Services actually moved images over to EC two. Now today that seems like oh that's pretty easy. But back then that was a big monumental reference. Um and we had to spend a lot of time on training and education to win the hearts and souls of our customers. So back then we had half of the floor and Herndon Washington, we just had a few people and that room really became a training room. We trained our reps, we trained our customers um research drive. A lot of our early adopters accounts like Nasa and jpl. And um then when cloud first came out and governments that started with the U. S. A. And we announced Govcloud, you know, things really picked up, we had migration of significant workloads. So if you think back to that S. A. P. And just moving media over um with the Navy, the Navy and S. A. P. Migrated their largest S A P E R P solution to the cloud in that time as well. Um, then we started international. Our journey continued with the UK International was UK and us was us. Then we added a P. J. And latin America and Canada. And then of course the partner team which you know, is very close to my heart. Partners today are about 73% of our overall public sector business. And it started out with some interesting small pro program SVS being very crucial to that, accelerating adoption. And then of course now the journey has continued with Covid. That has really accelerated that movement to the cloud. And we're seeing, you know, use of ec two to really help us drive by the cute power needed for A I N. M. L. And taking all that data in from IOT and computing that data. And are they are. Um, and we're really seeing that journey just continue and we see no end in sight. >>So if we can stay in the infancy and sort of the adolescent years of public sector, I mean, remember, I mean as analysts, we were really excited about, you know, the the the introduction of of of of EC two. But but there was a lot of skepticism in whatever industry, financial services, healthcare concerns about security, I presume it was similar in public sector, but I'm interested in how you you dealt with those challenges, how you you listen to folks, you know, how did you drive that leadership to where it is today? >>Yeah, you're right. The the first questions were what is the cloud? Doesn't amazon sell books? What is this clown thing? Um, what is easy to, what is easy to stand for and then what the heck is an instance? You know, way back when there was one instance, it didn't even have a name. And today of course we have over 400 instant types with different names for each one. Um and the big challenges you asked about challenges, the big challenges that we had to face. Dave were first and foremost, how do we educate? Um we had to educate our employees and then we had to educate our customers. So we created these really innovative hands on training programmes, white boarding um, sessions that we needed. They were wildly popular. So we really have to do that and then also prove security as you know. So you asked how we listen to our customers and of course we followed the amazon way we work backwards from where we were. So at that time, customers needed education. And so we started there um, data was really important. We needed to make customer or data for government more available as well. So for instance, we first started hosting the Census Bureau for instance. Um and that was all on EC two. So we had lots of early adopters and I think the early adopters around EC two really helped us to remember. I said that the UK was our international office for a while. So we had NIH we had a genomes project and the UK Ministry of Justice as well. And we had to prove security out. We had to prove how this drove a structured GovCloud and then we had to also prove it out with our partners with things like helping them get fed ramped or other certifications. I'll for that sort of thing as well. And so we really lead in those early days through that education and training. Um we lead with pilots to show the potential of the possible and we lead with that security setting those security standards and those compliance certifications, always listening to the customer, always listening to the partner, knowing how important the partners we're going to be. So for example, recovery dot gov was the first government wide system that moved to the cloud. Um the recovery transparency board was first overseeing that Recovery act spending, which included stimulus tracking website. I don't know if you remember that, but they hosted the recovery dot gov On amazon.com using EC two. And that site quickly made information available to a million visitors per hour and at that time, that was amazing. And the cost savings were significant. We also launched Govcloud. You'd asked about GovCloud earlier and that federal cloud computing strategy when the U. S. Government came out with cloud first and they had to consider what is really going to compel these federal agencies to consider cloud. They had Public-sector customers had 70 requirements for security and safety of the data that we came out with Govcloud to open up all those great opportunities. And I think Dave we continue to leave because we are customer obsessed uh you know, still supporting more security standards and compliance sort than any other provider. Um You know, now we lead with data not just data for census or images for the US Navy, but we've got now data in space and ground station and data at scale with customers like Finra who's now doing 100 billion financial transactions. Not just that one million from the early days. So it has been a heck of a ride for public sector and I love the way that the public sector team really used and leveraged the leadership principles. Re invent and simplify dive deep. Be obsessed with the customers start where they are. Um and make sure that you're always always always listening to what they need. >>You know, it's interesting just observing public sector. It's not uncommon, especially because of the certifications that some of the services, you know come out after they come out for the commercial sector. And I remember years ago when I was at I. D. C. I was kind of the steward of the public sector business. And that was a time when everybody was trying to focus in public sector on commercial off the shelf software. That was the big thing. And they want to understand, they wanted to look at commercial use cases and how they could apply them to government. And when I dug in a little bit and met with generals and like eight different agencies, I was struck by how many really smart people and the things that they were doing. And I said at the time, you know, a lot of my commercial clients could learn a lot from you. And so the reason I bring that up is because I saw the same thing with Govcloud because there was a lot of skepticism in various industries, particularly regulated industries, financial services, healthcare. And then when Govcloud hit and the CIA deal hit, people said, whoa CIA, they're like the most security conscious industry or organization in the world. And so I feel as though in a way public sector led that that breakthrough. So I'm wondering when you think about EC two today and the momentum that it has in the government, Are there similar things that you see? Where's the momentum today in public sector? >>You are right on target day? I mean that CIA was a monumental moment and that momentum with ever increasing adoption to the cloud has continued in public sector. In fact today, public sector is one of our fastest growing areas. So we've got um, you know, thousands of startups or multiple countries that were helping out today to really ignite that innovation. We have over 4000 government agencies, 9000 education agencies. Um 2000 public sector partners from all over the globe. 24,000 not for profit organizations. And what I see is the way that they're using EC two um is is leading the pack now, especially after Covid, you know, many of these folks accelerated their journey because of Covid. They got to the cloud faster and now they are doing some really things that no one else is doing like sending an outpost postbox into space or leveraging, you know robots and health care for sure. So that momentum continues today and I love that you were the champion of that you know way back when even when you were with I. D. C. >>So I want to ask you, you sort of touched on some interesting use cases, what are some of the more unusual ones and maybe breakthrough use cases that you see? >>Oh so yeah we have a couple. So one is um I mentioned it earlier but there is a robot now that is powered by IOT and EC two and the robot helps to take temperature and and readings for folks that are entering the hospital in latin America really helped during Covid, one of my favorites. It actually blew the socks off of verne or two and you know that's hard to do is a space startup called lunar outpost and they are synthesizing oxygen on mars now that's, that's driven by Ec two. That's crazy. Right? Um, we see state governments like new york, they've got this vision zero traffic and they're leveraging that to prevent accidents all through new york city. I used to live in new york city. So this is really needed. Um, and it continues like with education, we see university of Illinois and Splunk one of our partners, they created a boarding pass for students to get back to school. So I have a daughter in college. Um, and you know, it's really hard for her to prove that she's had the vaccine or that she's tested negative on the covid test. They came out with a past of this little boarding pass, just like you used to get on an airplane to get into different classes and labs and then a couple of my favorites and you guys actually filmed the Cherokee nation. So the Cherokee nation, the chief of the Cherokee nation was on our silicon um show and silicon angles show and the cube featured them And as the chief talked about how he preserves the Cherokee language. And if you remember the Cherokee language has been used to help out the US in many different ways and Presidio. One of our partners helped to create a game, a super cool game that links in with unity To help teach that next generation the language while they're playing a game and then last but not least axle three d out of the UK. Um, they're using easy to, to save lives. They've created a three D imaging process for people getting ready to get kidney transplants and they have just enhanced that taken the time frame down for months. Now today's that they can actually articulate whether the kidney transplant will work. And when I talked to roger their Ceo, they're doing R. O. L return on life's not return on investment. So those are just some of the unusual and breakthrough use cases that we see powered by E. C. To >>Sandy. I'll give you the last word. Your final closing comments. >>Well, my final closing comments are happy birthday to ec two celebrating 15 years. What a game changer and value added. It has been the early days of Ec two. Of course we're about education like what is the cloud? Why is a bookseller doing it. But um, easy to really help to create a new hub of value Now. We've got customers moving so fast with modernization using a I. M and M. L. Containers survivalists. Um, and all of these things are really changing the game and leveling it up as we increased that business connection. So I think the future is really bright. We've only just begun. We've only just begun with EC two and we've only just begun with public sector. You know, our next great moments are still left to come. >>Well, Sandy, thanks so much. Always Great to see you. Really appreciate your time. >>Thank you so much. Dave. I really appreciate it. And happy birthday again to E. C. To keep >>It right there were celebrating Ec 2's 15th birthday right back. >>Mhm.

>>from the cube studios in Palo alto >>in boston >>connecting with thought leaders all around the >>world. This >>is a cute conversation. Hello and welcome to today's session of the AWS Global Public sector Partner Awards. I'm your host Natalie ehrlich. Today we're going to focus on the following award for best partner transformation. I'm pleased to introduce our guests, josh door smith, vice president of public sector at Effectual and jeremy Yates, deputy technology architect at jenny May. Welcome gentlemen so glad to have you on our show. >>Hi there. Very nice to be here. Thank you so much for having me >>terrific. Well josh, I'd like to start with you. How can companies leverage cloud native solutions to deliver higher quality services? >>So Natalie, that's a great question. And in the public sector and our our government customers, we run into this all the time. It's kind of our bread and butter. What what they can do is the first thing they need to be aware of is you don't have to be afraid of the cloud as some very obscure technology that is just emerging. It's been out for 10, 11 years now, customers across government space are using it lock stock and barrel to do everything from just managing simple applications, simple websites all the way through hosting their entire infrastructure, both in production and for disaster recovery purposes as well. So the first thing to note is just don't be afraid of the cloud. Um secondly, it's, it's imperative that they select the right partner who is able to kind of be there Sherpa to go into however far they want to dip their toe into the, into the proverbial cloud waters. Um to select somebody who knows whatever it is that they need to go do. So if they want to go Aws as we are talking about today, pick a partner who has the right experience, past performance designations and competencies with the cloud that they're interested in. >>Terrific. Well, you know, Jeremy, I'd love to move to you. What does modern modernization mean to jenny May? >>Sure, Thanks Natalie, great to be here. Thanks josh as well, you know. So for jenny May, modernization is really, it's not just technology is holistic across the organization. So that includes things like the business, um not just you know, the the I. T. Division. So we're looking at the various things to modernize like our culture and structural changes within the organization. Um moving to implement some, some proven practices like def sec ops and continuous integration and continuous delivery or deployment. Uh and then, you know, our overall overarching goal is to give the best and most secure technology to the business that we can to meet the Jeannie Mai mission and the needs of our customers >>terrific. Well josh, how is Effectual planning to support jenny Maes modernization plans? >>So we have been supporting jenny May for about 14 months now. Uh and back in september of last year, we rewarded a co prime 10 year contract for Jeannie Mai to do exactly that. It's to provide all things cloud to Jeannie Mai for 10 years on AWS and that's including reselling AWS. That's including providing all sorts of professional services to them. And it's, it's providing some third party software applications to help them support their applications themselves. So what Effectual is doing is kind of a threefold. We are supporting the modernization of their process, which jeremy mentioned a moment ago and that includes in stan shih ating a cloud center of Excellence for jenny May, which enables them to modernize the way they do cloud governance while they're modernizing their technology stack. We're also providing a very expert team of cloud architects and Dempsey cops engineers to be able to, to design the Jeannie Mai environment, collaborating with our co prime uh to ensure that it meets the security requirements, the compliance requirements that jerry mentions. Uh, Jeannie Mai is a federal entity, but it also has to adhere to all the finance industry uh compliance requirements as well. So very strenuous from that perspective. And then the third thing that we're doing to help them kind of along their modernization journey is in stan shih aging infrastructure as code. So in the cloud, rather than building everything in the AWS management console, we script everything to build it automatically, so it improves consistency, it improves the customer experience regardless of which resource is working on it. And it improves disaster recovery capability as well. And also, just quite frankly, the speed by which they can actually deploy things. >>And jeremy, how is this transition helping your security really enhancing it now? >>Uh From a security perspective we're implementing a number of various tools um both, you know, a W. S based as well as other software that josh mentioned. Um So we're able to utilize those in a more scalable manner than we could previously in the traditional data center. Um we've got a number of things such as we're looking at multiple vulnerability management products like 10 of Ohio and Wallace. Um we're using uh tools such as Centra fi for our our pam or privileged access management capabilities. Um Splunk a pretty industry standard. Um software for log and data correlation and analysis um will also be using that for some system and application monitoring. Um as well as uh the Mcafee envision product for endpoint and other cloud service security. So being able to pull all those in in a more scalable and more cost efficient way as well from cloud based services. Uh, it's really helped us be able to get those services and integrate them together in a way that, you know, we may not previously been able to. >>Yeah, terrific. Well, josh, let's move back to you and talk further about compliance. You know, any insight here, how Effectual is building a modern cloud infrastructure to integrate AWS services with third party tools to really achieve compliance with the government requirements. Just any further insight on that >>front? That's a great question. Natalie and I'm gonna tag team with Jeremy on this one if you don't mind, but I'll start off so jenny may obviously I mentioned earlier has federal requirements and financial requirements so focused right now on on those federal aspects. Um, so the tools that Jeremy mentioned a moment ago, we are integrating all of them with a W. S native meaning all of the way we do log aggregation in the various tools within AWS cloudwatch cloud trail. All of those things were implementing an AWS native, integrating them with Splunk to aggregate all of that information. But then one of the key requirements that's coming up with the federal government in the very near future is tick three dot or trusted internet connection. Basically in the first iteration a decade or so ago, the government wanted to limit the amount of points of presence that they have with the public facing internet fast forward several versions to today and they're pushing that that onus back on the various entities like jenny May and like hud, which Jeannie Mai is a part of but they still want to have that kind of central log repository to where all of the, all of the security logs and vulnerability logs and things like that. Get shipped to a central repository and that will be part of DHS. So what effectual has done in partnership with jenny May is create a, a W. S native solution leveraging some of those third party tools that we mentioned earlier to get all of those logs aggregated in a central repository for Ginny MaE to inspect ingest and take action from. But then also provide the mechanism to send that to DHS to do that and correlate that information with everything coming in from feeds across the government. Now that's not required just yet. But we're future proofing jenny Maes infrastructure in order to be able to facilitate adherence to those requirements when it becomes uh required. Um, and so jeremy, I'll pass it over to you to talk a little bit further about that because I know that's one of the things that's near and dear to your sister's heart as well as jenny may overall. >>Yeah, absolutely. Thanks josh. Um, so yeah, we, as you mentioned, we have implemented um, uh, sort of a hybrid tech model right now, um, to to handle compliance on that front. Um, so we're still using a, you know, some services from the legacy or our existing T two dot x models. That that josh was mentioning things such as m tips, um, uh, the Einstein sensors, etcetera. But we're also implementing that take 30 architecture on our own. As josh mentioned that that will allow us to sort of future proof and and seamlessly really transitioned to once we make that decision or guidance comes out or, you know, mandates or such. Um, so that effort is good to future proof house from a compliance perspective. Um, also, you know, the tools that I mentioned, uh, josh reiterated, those are extremely important to our our security and compliance right. Being able to ensure, you know, the integrity and the confidentiality of of our systems and our data is extremely important. Not both, not just both on the r not only on the government side, but as josh mentioned, the finance side as well. >>Terrific. Well, I'd love to get your insight to on AWS workspaces. Um, if either one of you would like to jump in on this question, how did they empower the jenny May team to work remotely through this pandemic? >>That's a great question. I guess I'll start and then we'll throw it to jeremy. Um, so obviously uh effectual started working with jenny May about three weeks after the pandemic formally started. So perfect timing for any new technology initiative. But anyway, we, we started talking with Jeremy and with his leadership team about what is required to actually facilitate and enable our team as well as the government resources and the other contractors working for jenny May to be able to leverage the new cloud environment that we were building and the very obvious solution was to implement a virtual desktop infrastructure uh type solution. And obviously Jeannie Mai had gone all in on amazon web services, so it became the national natural fit to look first at AWS workspaces. Um, so we have implemented that solution. There are now hundreds of jenny May and jenny make contractor resources that have a WS workspaces functioning in the GovCloud regions today and that's a very novel approach to how to facilitate and enable not only our team who is actually configuring the infrastructure, but all the application developers, the security folks and the leadership on the jenny may side to be able to access, review, inspect, check log etcetera, through this remote capability. It's interesting to note that Jeannie Mai has been entirely remote since the pandemic initiated. Jeremy's coming to us from, from west Virginia today, I'm coming to us from national harbor Maryland And we are operating totally remotely with a team of 60 folks about supporting this specific initiative for the cloud, not to mention the hundreds that are supporting the applications that Jamie runs to do its day to day business. So jeremy, if you wouldn't mind talking about that day to day business that jenny may has and, and kind of what the, the mission statement of Jeannie Mai is and how us enabling these workspaces uh facilitates that mission >>or you know, so the part of the overall mission of jenny Maes to, to ensure affordable housing is, is made available to uh, the american public. Um that's hud and, and jenny may as part of that and we provide um mortgage backed securities to help enable that. Um, so we back a lot of V A. Loans, um, F H A, those sort of loans, um, workspaces has been great in that manner from a technology perspective, I think because as you mentioned, josh, it's really eliminated the need for on premise infrastructure, right? We can be geographically dispersed, We can be mobile, um, whether we're from the east coast or west coast, we can access our environment securely. Uh, and then we can, you know, administer and operate and maintain the technology that the business needs to, to fulfill the mission. Um, and because we're able to do that quickly and securely and effectively, that's really helpful for the business >>Terrific. And um, you know, I'd like to shift gears a bit and uh you know, discuss what you're looking ahead toward. What is your vision for 2021? How do you see this partnership evolving? >>Yeah, you >>Take that 1/1. >>Sure. Yeah. Um you know, definitely some of the things we look forward to in 2021 as we evolve here is we're going to continue our cloud journey um you know, through practices like Deb said cops, you realize that uh that journey has never done. It's always a continual improvement process. It's a loop to continually work towards um a few specific things or at least one specific thing that we're looking forward to in the future, as josh mentioned earlier was our arctic three Oh Initiative. Um, so with that we think will be future proofed. Um as there's been a lot of um a lot of recent cyber security activity and things like that, that's going to create um opportunities I think for the government and Jeannie Mai is really looking forward to to leading in that area. >>Mhm and josh, can you weigh in quickly on that? >>Absolutely. Uh First and foremost we're very much looking forward to receiving authority to operate with our production environment. We have been preparing for that for this last year plus. Uh but later on this summer we will achieve that 80 oh status. And we look forward to starting to migrate the applications into production for jenny May. And then for future proof, it's as jerry jerry mentioned, it's a journey and we're looking forward to cloud optimizing all of their applications to ensure that they're spending the right money in the right places uh and and ensuring that they're not spending over on any of the one given area. So we're very excited to optimize and then see what the technology that we're being able to provide to them will bring to them from an idea and a conceptual future for jenny may. >>Well thank you both so very much for your insights. It's been a really fantastic interview. Our guests josh duggar smith as well as jeremy Gates. Really appreciate it. >>Thank you very much. >>Thank you so much. >>Terrific. Well, I'm your host for the cube Natalie or like to stay tuned for more coverage. Thanks so much for watching.

>>from the cube studios in Palo alto in boston connecting >>with thought leaders all around the world. This is a cute conversation. Hello and welcome to today's session of the 2021 AWS Global public sector Partner awards. I'm your host, Natalie ehrlich. Today we'll discuss the award for the most customer obsessed mission based win for state and local government. I'm pleased to introduce our guests for today's session Todd, Carey, Global Head West Business group Cognizant and David. Sullivan chief executive officer of Elizabeth river crossings. Thank you gentlemen for joining the program. >>Thanks >>Thanks Todd. >>I'd love to start with you. How are companies thinking about cloud today in their businesses? >>Well, there's some, some really exciting developments but at the heart of a cloud is changing the way companies interact with their customers, their suppliers and the way they think about business. And at cognizant it is really a customer first customer centric approach and then we work our way back to a solution. But most of the time, cloud decisions are not really made from a cost optimization or cost take out point of view. They're made from a customer experience or a business driver point of view. And how do we make businesses better? More, more scalable, more agile, more flexible and we've really built some some really great solutions that are industry specific and we've loved working with the R. C. In this capacity. >>How about you? I'd love to get your insight. Um As well. David, what what what do you see is like the main challenges and also how next gen technologies like you know, five G. Can help alleviate in those issues. >>Um Yes. First, it, like Todd said that, you know, the customer has an expectation and that expectation is raised every day by what they experienced in every other channel they work in and shop in and whatever they're doing so, so expectations are always increasing from the customer side, responsiveness personalization. They want to see all of that in everything they do, including paying their told bill. Um, and so I think as technology has changed, you know, tolling has kind of come from technology that is really 2030 years old or older. Uh, two more of a modern influence. And today we use R. F. I. D. Tags that are embedded in things like EZ Pass. But in the future it will be, it'll be your, your mobile device or your automobile itself that that triggers a total transaction and helps us process it and making in a way that is fast, convenient and most importantly accurate. >>Yeah. Well staying with you, David, I'd love to hear how working with AWS helped modernize your systems and as well as if you could give us some insight on your tracking systems. >>Yes. So with AWS, we have been working with Cognizant. Cognizant is our tolling subcontractor. So they are responsible for providing our tolling system. And we had what I would call a typical legacy tolling system. We had to data centers, both of them located pretty close together, a primary and a redundant data center and both of them very close to flood prone areas. And in our location in the southeast corner of Virginia were very vulnerable to tropical storms and tidal flooding. So part of our concern was, you know, we're exposed all our infrastructure, all our tolling infrastructure is exposed. So as we began to pursue a cloud strategy, uh the first idea was just to lift everything out of our environment and move it to a W. S. And Cognizant pull that off in about three months, uh which is really pretty incredible and we never missed a beat. Uh You know, we did it over a three day holiday weekend, but from a business transaction standpoint it all flowed once in the cloud. We began to rethink now that we're out of these legacy hardware environments, How do we get out of the legacy application environment and embrace what the cloud enables and working closely with Cognizant who had a great vision for how this could be achieved. We were able to, you know, systematically move through and migrate to a cloud first cloud oriented uh system. And uh you know, it's given us lower cost, increased availability and most importantly for our customer service agents that deal with customers or customers that deal with the web, it's given them a better experience uh shorter call times, better information and you know, and and frankly better customer satisfaction. >>Terrific. Well, thank you for that Todd. Let's shift to you. What do you see as the next phase of this digital transformation process? >>Well, as David hidden, I think it's an important theme of cloud first. I mean most companies in our clients start with that cloud forest, cloud native mentality. But for cognizant, our cloud approach is really customer first and being able to start with the client in mind and then work our way back into a technology staff or into a scalable solution. But specifically for the coal industry, there's a lot of things that are needed around revenue, predictability and looking at potential leakages. But as we hit on already of making sure that we're really delivering a great customer experience. And so with our solution, as we expect our tolling solution to really grow, we're keeping it cloud native, we're keeping it modular in nature and integration ready. So for example, are total customers can use their own roadside solutions or hand picked some of the small back office modules that they want to use. It's always going to be purpose bill and align to our customer and we see nothing but growth in this segment. It's very exciting. >>Yeah. Terrific. Well, David, you know, now that you've actually implemented this, what do you see as the next phase? What is your vision um for the future for your business in 2021? >>Well, I think, you know, for for us moving forward, um you know, we've been in this uh as Todd said, kind of a modular approach, which is great because you can make the changes and really manage your risk while you're making them. Um so you're you're moving small things. Whereas traditionally new systems meant massive investments, long, long time implementation times and you know, all in cut overs, all of which are packed with risk. So, you know, we want to reduce our risk and the solution that we have being cloud native allows us to really incrementally and quickly, just continually to improve the system. So you know, on our forecast, we would like to have a better insight into our customers and you know, support a direct app, Annie R. C. App that would allow our customers to interact with us and give us a better view of the customer um and a better experience for the customer overall. But you know, we, our goal is to build that total transaction accurately fairly. And then if the customer has an issue to be able to treat them in a way that uh that they feel respected and and valued as a customer because we we do look at it that way. >>Yeah, Terrific. I mean obviously, you know, engagement such an important issue in this area. Now I'd like to shift gears and here a little bit more about, you know, what are some of the other applications that cognizant could provide beyond tolling and let's shift this to Todd? >>Well, David had done a little bit, there's there's a lot of when we start to focus on the customer, there's a lot of opportunity there on the front side. So mobile apps, websites, the synchronization of data, but then also the way that we support that customer interacting with that data. Things like I've er automating, call centers, being able to support that customer through the entire chain of custody. There's some new and exciting applications now that we come out and David touched on a little bit too in terms of vehicles. So the vehicles to everything type motion. That's an exciting development in this segment as well to be able to continually integrate everything that's in the customer ecosystem. So whether that's uh, the, the need to pay a bill or be able to drive a car through a gate and be able to simply not touch anything but be able to have that all the way that payment process all the way through and have clear visibility into usage and insights. And then also be able to turn all that data over to a company like er, C to make good decisions based on what they see in terms of buying patterns, consumption, etcetera. There's a lot of expansion going on in this and the greatest part about this is it's built on the AWS platform. So when we architect something in a cloud native way, we can rapidly expanded and we can really streamline the investment required to jump start any kind of innovation and best of all our customers in keeping with the best model, really only pay for the actual traffic that they use so we can keep those long term costume. >>Yeah. Well, excellent point. Thank you both gentlemen for joining our program. Really loved having you. And uh, you know, that was Todd, Cary and David. Sullivan. Excuse me. And I'm your host, Natalie or like, Thank you for watching. >>Mm hmm. Mm.

>>from around the globe. It's the Cube with digital coverage of AWS reinvent 2020 Special coverage sponsored by AWS Worldwide Public sector Welcome back to the cubes coverage. This is the Cube virtual in our coverage of AWS reinvent with special coverage of the worldwide public sector day. I'm your host, John Firrea. We are the Cube, and I'm joined by Trayvon's hyper scaler partner. Leave with Red Hat. Trey, Welcome to the Cube. >>Thank you. Great to be here, John. Very happy to be at my first virtual reinvent, but probably my third in a row reinvented itself. >>You know, it's super exciting and usually were in person, as you mentioned. But the Cube virtual your virtual. We gotta do it virtual this year, but the game is still the same. It's about learning is about getting updates on what's relevant for customers with the pandemic. A lot of things have been highlighted, and this has been the big fun of reinvent because you mentioned three years. This is our eighth year. We've been there every year since the since the except for the first year, but you just look at the growth right, but it's still the same cadence of more news, more announcements, more higher level services, you know, with with open shift We've been following that with kubernetes and containers Service meshes. You're seeing micro services. All this coming together around open source and public sector is the main benefit of that. Right now, if you look at most interviews that I've done, the mandate for change in public sector is multifold in every vertical education to military, right. So So there's a need to get off your butt and get going with cloud if you're in public sector, um, tell us more about Red hat and the partnership around public sector, because I think that's really what we want to dig into. >>Absolutely. And there definitely have been, uh, changes this year that have inspired innovation. Uh, Red hat native us have been on a path for innovation for quite a while. Red hat in working with the open source community and taking an iterative approach to what we call upstream first, which is essentially, uh, to develop, uh, in the open source communities to mature those into enterprise grade products and then thio iterative Lee, take those findings back to the open source community. So Red Hat and eight of us have had a long history of collaboration. Starting all the way back in 2007 with Red Hat Enterprise Linux being available within the AWS console continue on to things like AWS Quick starts, which are reference architectures for how to deploy products that you're managing yourself on then, More recently, recent being the last say, four years, Uh, Thio offer a open shift managed service within a W s. And now continuing that with a joint offering that's gonna be forthcoming. That's the Red had open shift service on AWS, which will be the first native offering and joint offering with a W s by A by a third party such as ourselves. So there's a history of innovation there in a history of collaboration, and I think we'll talk a little bit later on in the interview specifically about how that relates to public sector and their unique needs. >>Yeah, well, let's just get in there. What are the some of the unique needs? Because there's value in your partnership with AWS. You laid out a bunch of those services, so certainly there's customers that are in need. What specific requirements are there. Can you tell us how Red Hat and A W s work together to meet these challenges? >>Sure. So the public sector group is composed of many organizations and agencies both. When I think of public sector, I think of the federal civilian space. I think about the D. O. D uh, the state and local and education. All of those elements of public sector have different needs. But there are some standards that are very pervasive in the public sector, things like Phipps and how you articulate your compliance with particular validated cryptographic modules or with how you express a control statement using something like the uh minus 853 which is critically important for cloud service offerings. And so those are some of the things that Red Hat native us have a heritage of working together on also providing deep explanations for those organizations and their mission so that they can comfortably move into the cloud, do digital transformation by taking applications that maybe on Prem today and having the confidence to move those into the cloud with security and compliance at the forefront. So when I think about the overall mission of government and then the threats to that mission, whether they be state actors, you know, individuals there are serious. They're serious solutions that have been developed both in the open source community to provide greater visibility into security. And there are things that the government has done to kind of create frameworks for compliance. And those are things that we work with, uh, in the open. So we have, ah, process that we call Compliance is code which can be found both inside of repositories like git Hub. But also on our website, where we articulate how our products actually work with those compliance frameworks, uh, the cryptographic a while authorizations and some of the certifications for technology that the government's put forward. >>So if it's compliance, is code like infrastructure is code, which is Dev Ops. What do you call it? Gov. Dev Ops or Gove ops Compliant ops. It's kind of get a little Dev ops vibe there. I mean, this is a really real question. I mean, you're talking about making compliance, automated. This is what Dev ops is all about, right? And this is this is kind of where it's going. How do you how do you expand more on that? Take a minute to explain. >>Sure. So it's a red hat. Over the last 20 plus years has been doing things that are now called Dev Ops or Dev SEC ops any number of combinations of those words. But the reality is that we've worked in in things like small teams. We've worked to make things like micro services, where you have a very well defined and discreet service that could be scaled up and then that's been incorporated into our products. But not only that, we release those things back Thio the open source community to make the broader Linux platform, for example, the broader kubernetes platform to make those things, uh stronger onto also get more visibility to some of those security items. So that there is a level of trust that you can have in the software supply chain is being created not only with ease, but the things that the customers of building based on these solutions. >>Yeah, that's a good point. Trust and all that compliance is, too. But also when you have that trust, now you have a product you wanna actually deploy it or have customers consume it. Um, it hasn't always been easy trade and cover. You got Fed ramp. I mean, I talked to Teresa cross about this all the time at a W s. You know, there's all kinds of, you know, things. You got hoops you gotta jump through. How are you guys making that? Easier, Because again, that's another concern you got. You guys got a great channel. You got the upstream. First, you've got the open source. Um, you know, enterprises certainly do great. And now you're doing great in public sector. How you guys making it easier for partners to on Ram Pinto. All these Fed programs? >>Yeah. So what I think about the application transformation that organizations are going through we have, especially in the open shift environment. We have what we call the operator framework, which allows operational knowledge to be used as code on. That's gonna be a kind of a running theme for us, but to be able to do these things as code, uh, whether it's things like our compliance operator, which allow you to do testing of a production environment, uh, testing of operational elements of your infrastructure to be able to test them for compliance is Phipps enabled our cryptographic libraries being used, and at what levels are they being used by simply the operating system where they're being used in the kubernetes environment? Are they even being used toe access AWS services? So one of the big things that is important for redhead customers that are moving into the cloud is the depth at which we can leverage the cloud provider services such as the AWS services, but also bring new application services that the customer may be familiar with on Prem, bring those into the environment and then be able to test. So you trust. But you verify on you provide that visibility and ultimately that accountability to the customer that is interested in using your solution in the cloud. And that's what one of those success criterias is gonna bay. >>Yeah, and speed to is a big theme. We're hearing speed agility. I mean, Julie has been talked about all time with Dev ops deficit cops, and you know all these ops automation, but speed deployment. This brings up to the point about we kind of teed up a little bit of the top of the interview, but there's been a big year for disruption, pandemic uncertainty, polarized political environment. Geopolitical. You got stuff in space congestion contention. There you got the edge of the network exploding. So we all new paradigm shifting going on everywhere, right? So, you know, and all the all the turmoil pandemic specifically has been driving a lot of change. How has all this disruption accelerated the public sector cloud journey? Because we were talking earlier, You know, the public sector and didn't have a big I T budget that was never super funded. Like enterprises, they're not flush with cash on board. The motivation was to kind of go slow. Not anymore. Sure anymore, >>I think. Ah, lot of organizations have drawn inspiration from those factors, right? So you have these factors that say that you have a limited budget on that necessity brings out the innovation right, And the especially for government organizations, the the the spirit of the innovation is something that runs deep in the culture. And when faced with those kinds of things, they actually rise to the occasion. And so I think about things like the US Navy's compiled to combat 24 program which were part of and that program is leveraging things like automation, dep, SEC ops and the agile methods to create new capabilities and new software on, as the program name says, it's compiled to combat in 24 hours. So the idea is that you can have software that is created a new capability deployed and in theater, uh, within a short period of time. That's very agile, and it's also ah, very innovative thing, and that's all leveraging red hats portfolio of products. But it's also their vision that and their methodology to actually bring that toe life. So we're very fortunate and very glad to be a part of that and continue to iterating that that way. >>It's nice to be on the road map of the product requirements that are needed now. They're never because the speed is super important and the role of data and all the things that you're doing and open source drives that trade Great to have you on sharing your insight. What? Just a personal question. Hyper scale partner leaders, your title. What does that mean? It means you're going to hyper scales. You're hyper scale who your partner is. Just take a minute to explain what you do it. It's fascinating. It >>definitely means that I'm hyper scale 100% thea Other thing It means we view the cloud service providers as hyper scale er's right. They have capacity on demand pay As you go this very elastic nature to what they do, they offer infrastructure a za service that you can then use for the foundations of your solutions. So as a hyper scale partner leader, what I do is I worked very closely with the AWS team. I actually super long story short. I came from a W S after spending about three years there, so understand it pretty well on, uh, in this particular case, I am working with them to bring the whole portfolio of red hat products, uh, not only onto the cloud for customers to consume in a self directed manner, but also as we build out more of these managed services across application services A i m l A Z you mentioned with things like co vid, uh, there are discrete examples of things like business process, management decision making, that air used in hospitals and inside of, uh, places within the government. You know, uh, that are really wrestling with these decisions. So I'm very pleased with, you know, the relationship that we have with a W s. They're great partner. It's a great opportunity to talk. Especially now it reinvent So these are all really good things and really excited Thio be the hyper scale partner leader. >>That's great that you have that they had the DNA from the best. You know how to do the working backwards stuff. You know, the cultures, both technical cultures. So very customer centric. So nice fit. Thank you for sharing that. And thanks for the insight into, uh, reinvent and red hat. Thank you. >>All right, that was great to be here and look forward to learning a lot. This reinvent >>great. We'll see on the interwebs throughout the next couple of weeks. Trayvon's hyper scale partner manager Really putting in the cloud to Red Hat and customers and public sector. This is our special coverage of the public sector day here at reinvent and ongoing coverage Cube virtual throughout the next couple weeks. John, for your host. Thanks for watching. Yeah,

>>from around the globe. It's >>the Q with digital coverage of AWS Public sector online brought to you by Amazon Web services. Hello. I'm John for a host of the Cube. We're here covering A W. S s international public sector virtual event. We have a great guest. The star of the program is Max Peterson, Good friend of the Cube. Also Vice President of A W s International for Public Sector Max. Great to see you. Thanks for coming on this virtual remote interview. Cuban interview. Hey, >>John. Great to be back on the Cube, even if it is virtual >>well, you know, we're not face to face. We have to go virtual. So the cube virtual, you've got to public sector summit. Virtual. Um, this is the time of the year where normally we'd be out on the road in Bahrain, Japan, Asia, Pacific Europe. We'd be out on the summits talking to all the guests and presenting that the update on public sector. But we have to do it remotely. Um, a little bit of trade off. The good news is with cove it for at least you guys. It's a global media network. And with these remote interviews. Uh, public sector is seeing a lot more global activity, and that's what I want to get your thoughts on. What is the business update internationally for public sector? I'm sure that with CO over the pandemic, you're seeing a lot of activity. How is the public sector business doing internationally? >>John, You know, you mentioned one of the silver linings of a pretty bad situation with the Koven pandemic. And that's been that it has meant that people have to be resourceful. Governments have to be resourceful on DSO. There's been a tremendous amount of innovation people have gotten used to now using modern cloud technology to support remote work and remote war learning. Um, out of necessity, we've had to figure out how do we deliver far greater health care services using digital technology, telemedicine, digital social care, uh, chime rooms? Uh, it really, in a nutshell, has been a tough six months for people, but a relative relatively busy six months for innovation. And for i t for the public sector customers, >>you know, I did an interview a few months ago for one of the award programs in Canada. Um, with the center had a customer on disk customers. The classic customer, a Amazon. You know, I'm not sure we do it all internally. He deployed A W S Connect in literally days that saved the lives of many of his countrymen and women by getting the entitlement checks out. And he was a glowing endorsement because, he said, with Cove in 19 they were crippled. He said they will. They stood up a call center and literally he was converted. That's just one example again. That's Canada of the kind of solutions that you guys air, enabling with Cloud to quickly respond to the crisis, to use technology to solve other technology problems and also business problems. Can you give an example on the international front of where you're seeing some activity? Because this seems to be the same pattern we're seeing, People who have used in the cloud we cube virtual. Will there be no Cuba's wasn't for our cloud implementations, but this is, um, obvious, but I want to call it out. It's important. Can you share some examples of people internationally using the cloud to get and respond to the to the cove in 19 pandemic in delivering services? >>Yeah, In fact, John, we're focusing a lot on that at the public sector summit online that comes up here in October. Um, a couple of quick examples. In fact, one of the top learnings is speed matters. And so we have Eve Curry from Australia, who talks about social and health care and how they were able to get a complete digital suite up and running for supporting 5000 elderly patients and over 3000 employees in less than a week, and that included getting up and running a video conferencing and tele consultation capability using AWS chime. It involved getting up and running collaboration space for the remote workers using work work docks. And it involves setting up a complete call center on the cloud, using Amazon time and literally that was done in less than a week. Another example, really ambitious example, which again is a testament to the innovation and, uh, the capability, the capability that AWS brings to customers. I'm in India. They had a number of tele medicine applications. They were available for a fee, but they didn't have a universal way to reach the vast population in India. And so when the pandemic hit three organization that was responsible for the public health component was challenged to get a no cost tele consultation hella medicine system up and running for outpatient services that could scale to reach a billion people. Um, they did that in 19 days. They got the system up and running Now hasn't gotten to a billion people online at one time. But there right now, doing 6000 consultations a day with about 4000 doctors, and they're headed toward 100,000 consultations today. Eso just to your point, speed and scale. We're seeing it across the board from from our public sector customers. >>You know, it's just mind boggling just to kind of pinch myself from it in 19 days. It's crazy, right? I mean, crazy fast If you throw back to the eighties and nineties when I broke into the business, you know, young gun client server was all the rage back then. And if you wanted to do, like a big apt upon an oracle s a p, whatever it was years, it was months just to do planning. E mean, I mean, think about the telemedicine example 19 days. That's huge. I mean, just the scale is just off the charts. So So I mean, even if you're not a believer in cloud I don't feel should be should just go home and retire at this point because it's just obvious. Uh, the question I wanna ask you specifically because Theresa brought this up on my last interview with her. And I wanna ask you the same question is, what is AWS doing specifically to help customers? I know customers are helping themselves. You mentioned that. What are you guys doing? Toe? Accelerate this. How are you helping of you guys changed a little bit. Can you just share what you guys specifically doing to help customers pivot toe not only solving it, but having a growth strategy behind it? >>Yeah, John, that's a great question. Some of the things that we're doing our long standing programs and so customers from day one have had a need for skills and workforce development. We keep on doubling down on those programs. Things like a W s academy aws educate our restart programs in different countries. So number one is we continue to help customers double down on getting the right cloud skills to enable the digital workforce. The second thing, in fact, if I can, for just amendment, um, there is actually a section of the public sector online called the New Workforce, which talks about both the digital skills that are required and then also some of the remote working skills that we need to help folks with. So So workforce is a big one. Um, the second one. Yeah, and I'm super excited about this because we've opened up the opportunity, form or customers around the globe to participate in our city on the Cloud Challenge Onda That gives a great opportunity to showcase and highlight the innovation of public sector customers and, you know, win some AWS credits and technical assistance to help them build their programs. But I think one of the most the things I'm most proud about in the last 6 to 9 months was when the when this pandemic struck and we listen to our customers about what they needed. We came out with something called the AWS Diagnostic Development Initiative, and that was a program specifically aimed at providing technical assistance. Um, a ws cloud credits all to researchers to help them, um, tackle the tough questions that need to be answered to help us deal with and then hopefully resolve the pandemic. >>So on the international front, like I said earlier in the open, we would've been in Bahrain. That's a new region, only a couple of years old, Obviously the historic, um this, um, geopolitical things happening there, opening things up, that's been a very successful region. This is the playbook. Can you just give us an update on some of the successes in the different regions by rain and then a pack and other areas? What? Some of the highlights? >>Sure, John, One of the things that I think it's super exciting is that all of these customers are developing new capabilities right now. Um, one example from Egypt. Uh, they had to get literally an entire student population back to school. When the pandemic hit on DSO. They quickly pivoted to bringing a online learning management system or LMS up on the cloud on AWS. Um, and they have been able to continue to teach classes, literally to millions of students there. We've seen that same sort of distance learning online education across the globe. Another example would be when countries needed to figure out how to beam or effective in that sort of time tested, contact tracing process. So So when ah person has been found to have the the flu or the illness the subject illness, um, they typically have a lot of manual contact tracers that have to try to identify kind of where that person's been and see if they can. Then, um, helped to control the spread of whatever the diseases Kobe 19. In this case, um, we put together with governments across the world with a W s partners across the world again in very fast order, automated systems to help governments manage this, um, Singapore is a super example. India's a massively scaled example, but we did it in countries of across the globe, and we did it by working with them and the partners there to specifically respond to their needs. So everybody's case, while similar at a high level, you know, was unique in the way that they had to implement it. >>And it's been a great, great ride international us with co vid. You guys have ah current situation. You guys are providing benefits and I'll see the cloud itself for the customer to build those modern APS. The question I wanna ask you, Max, as an executive at eight of yourself. So you've been in the industry, Um, with public sector pre covert, it's, you know, it's before Cove. And there's after Govind is gonna be kind of like that demarcation line in the society. Um, it has become a global thing. I just did an event with Cal Poly was mentioned before we came on, um, small little symposium that would have been, you know, face to face. But because we did it virtually it's now global reinvents coming up. That's gonna be essentially virtual. So it's gonna be more global, less physical, space to face. Everything is introduced, no boundaries. So how >>does that >>impact? How do you How do you guys, How do you look at that? Because it impacts you, I guess a little bit because there's no boundaries, >>right? You know, John, I think this plays into what we're talking about in terms of people and governments and organizations getting used to new ways of working on de so some of our new workforce development is based around that, not just the digital skills in the cloud skills a couple of the things that we've recognized by the way, Um, it's different, but done well, there's new benefits. And so so one of the things that we've seen is where people employ chime, for instance, Uh, video conferencing solution or solutions from our partners like Zoom and others. Onda people have been able to actually be Maurin touch, for instance, with elder care. Um, there were a number of countries that introduced shielding. That meant that people couldn't physically go and visit their moms and dads. Um and so what we've seen is a number of systems on care organizations that have responded andare helping thing the elderly, uh, to use this new tech on. But it's really actually, uh, heartwarming, uh, to see those connections happen again, even in this virtual world. And the interesting thing is, you can actually step up the frequency on DSO. You don't have to be there physically, but you can be there, Andi and interact and support with the number of these thes tools. I think one of the other big learnings that we've seen for many organizations and just about every public sector group has toe work with, um uh, their constituents on the phone. Of course, we've got physical offices, you know, whether it's a hospital or a outpatient center or a social care center. Um, but you always have to have a way to work on phones. What's happened during the Cove in 19 Pandemic is there's been a surge is where information needed to get out to citizens or where citizens literally rushed the phone lines to be able to get the most current information back. Andi, the legacy called systems have been completely overwhelmed, their inadequate. And we've seen customers launch the online call center in the cloud piece, using Amazon connect as their starting point. But then, you know, continuously innovating. And so starting to use things like Lex to be able to deliver a chat box function, Um, in the in the US, for example, one of our partners, Smartronix, was able to automate the welfare and social care systems for a number of different states to the point now where 90 plus percent of those calls get initially handled, satisfied using a chat bots, which frees up agents the deal, you know, with the more difficult inbound calls that they get. >>I gotta ask you, where do we go from here? What's next for these organizations? Post Covad World. You know, if we're sitting at a cocktail party was sitting down having dinner or where he talking remotely here, how would you? How would you explain to me what's what's next? Where do we go from here? And how do organizations take that next post co vid recovery and growth? What's your take? >>And John? I think that's a fantastic question to ask. Let me tell you what we learn from our customers every day because we see them try and do new things. If I had to take my sort of crystal ball, I think we're in version one of figuring out How do we work in this new environment? I think there's a couple of key things that we're going to see. Number one. Um, resilience and continuity of service is not gonna be optional. Everybody is coming to expect that government care, not for profits. Education is going to be able to seamlessly continue to deliver the core services irrespective of these world events or emergencies on B C customers. Now you know, really getting that right. It used to take. You talked about it? Um, heck, you couldn't get a system up and running in 19 days. You'd be lucky if you cut a purchase order in 19 days and citizens and constituents that aren't going to accept that anymore, right? That's one big, uh, change that I think is with us. And we'll keep on driving cloud adoption. I think the next one is how do we start putting the pieces together in ways that make some of this invisible and an example? Um, you know, kind of starts with that with that example in the US with partner that was building systems to help, uh, welfare and social care call centers operate smoother. But if you think about the range of AWS services and the building blocks that customers have, we'll find customers starting to create that virtual experience in aversion to dot away where they tie the contact center into chat box and into transcription. Like, for instance, being able to have a conversation with the parents and using comprehend medical actually get a medically accurate transcription. So the doctor can focus on that patient interaction and not on actually data captured, right, and then if that patient asks. Well, g Doc, could you give me more information about, you know, X y z, uh, medication, or about what a course of treatment sounds like? Instead of tying up the doctors time, you could go and use a tool like Amazon Polly to then go text to speech and give all of that further rich information to that citizen. Um e think some of them things. Same scenarios, right? How do we go from this? This very fast version one dot response to a a mawr immersive, less tech evident capability that strings these things together that to meet kind of unique use cases or unique needs. >>Yeah, I think that's totally right. I think you know the 19 days. Yeah, I'm blown away by that. But I think you know, we thought about agility. That was a cloud term. Being more agile with your code business. Agility has come on the scene and then with business agility you have I call I call business latency. Andi, you went from years to months, months, two days. And I think now, as you get into the decks versions, it's days, two hours, hours, two minutes, hours two seconds Because when you look at the scale of the cloud some of things we were talking what's going on? Space force and globally around with space Leighton See, technically and business late and see this is the new dynamic and it's gonna be automation. Ai these air. This is the new reality. I think co vid points that out. Uh, what's your reaction to that? And give a final message to the AWS international community out there on on how to get through this and what you guys are doing? >>Yeah, John, I think your observation is you know that increasingly, uh, there needs to be a connectedness between the services that thes public sector customers deliver on dso Um, that connectedness can be in terms of making sure that a citizen who eyes on their life journey doesn't need to continuously explain to government where they're at. But rather, government learns how to create secure, scalable data stores so that so that they understand the journey of the citizen and can provide help through that journey. Eso it becomes mawr citizen centric. I think another example is in the entire healthcare arena where what we have found is that the ability thio to securely collaborate on very complex problems and complex data sets? Uh, like like genomes, um is increasingly important on DSO. I think what you'll find is you'll find we're seeing it today, right? With customers like, uh, Genomics England and the UK Bio Bank were there, in fact, creating these secure collaboration spaces so that the best researchers can work against these very important data sets in a secure, yet trusted collaboration environment. So I think we're seeing much more of that on I would say The third thing that we're probably learning from our customers is just how important that skills and workforce pieces. Um, with the accelerated pace, we continue to see pressure on smart skills, and resource is that our customers need. Fortunately, we've got a great global partner ecosystem, Um, but you'll see us continuing to push that forward as a zone agenda that will help customers with eso. I guess my parting comment would be how could it not be? I hope that the customers that attend the summit are from all over the world. I hope they find something that's useful to them in pursuing their mission and in their journey to the cloud. And John, I just This is always a pleasure to join the Cube. Thanks very much for the time today. Thank >>you, Max. Great. Call out. Just I'll call it out. One more time to amplify the learnings in the workforce development starting younger and younger. The path to get proficiency is quickly. You could be a cloud computing cybersecurity application, modern application development, all hot areas. Uh, the new playbook is cloud. It's all there online. And, of course, Max. Global footprint with the regions, the world has changed, and it's gonna be pretty busy. Time for you. We'll be covering it. Thanks for coming on. >>That's great. Thanks, John. >>Okay, I'm John. Free with the Cube. You're watching any of US? Public sector summit, The international online event. I'm John. Hard to keep your host. Thank you for watching

>> live from Washington, D. C. It's the Cube covering a ws public sector summit. She wrote to you by Amazon Web services. >> Welcome back to the cubes. Live coverage of the ES W s Public Sector summit here in Washington D. C. At the 10th annual eight of the U. S. Public sector summit. I'm your host Rebecca Night, along with my co host, John Farrier. We're joined by Adelaide O'Brien. She is research director. Government digital transformation strategies at I. D. C. Government incites Thanks so much for coming on the show. Adelaide. >> Rebecca for having me. It's I'm pleased to be here today, >> so I want to just start really with just picking your brain about about the topic of this conference, which is about modernization of government. What is the state of play? How Where do you Where do you see things from where you sit? >> Well, as you know, the federal government right now has been under about a 10 year directive to go cloud first. And what we've seen is, you know, a lot of agencies not all but some of them have a struggled with that, Uh, and it hasn't really had the momentum of the velocity that as an analyst, I I'd like to see and s o last year. The current federal seo says that can put out a policy, and it was about actually moving to Cloud Smart. So it wasn't just to do cloud to be more efficient to save some of that money. That about 75,000,000 that's spent on maintaining legacy equipment. But it was actually thinking about using cloud to be very, very agile to help deliver better citizen services. And what's interesting is this. This whole concept of cloud smart is also very supportive. The Modernization Technology Act as well as the report to the president on it. Modernization. So last year we saw both executive and legislative support for agencies to move to cloud. >> So, as you said, it doesn't. But it's still from where you sit. Doesn't analyst. It still doesn't quite have the momentum and the velocity that you'd like to see. What do you see as the biggest obstacles? >> Well, and this was actually identified in Cloud Smart and yesterday and today I heard a lot of agencies talking about thes three aspects, and I think you know, 10 a W s is a great place to help them. So one of the first is security. And we know when agencies, you know, were first Ask Goto the cloud security was, you know, the biggest barrier in their organization to cloud. And and so I think it was the 3rd 8 of US Conference. It was actually in this building, and I know there's been but I wasn't the first to and I could remember is an analyst. I was so pleased that Teresa had Roger Baker, the CEO of Health and Human Services on stage, and they were talking about getting fed Reum certification, and I think it was one of the first. And it was it was thrilling that such a large agency had invested so much time and money about working with eight of us to get February certification. So to me that that was like, you know, an initial pushing a start, so security is just so so important. And now you've got, you know, so many different software providers working with Amazon. Eight of us on security on DH. Even today, at one of the breakout sessions, the senses really talked about because the CIA moved to eight of us, and they put their most sensitive information in the cloud they felt comfortable with putting the personally identifiable information in the cloud. I'II our census data information. >> If it's good enough for that for that kind of information, I can I can put my business >> exactly there, Tio. Exactly >> the question I want to get on the comm on the research side is competition of opportunities. Is Old Wick about old gore Amazon? Always the old guard, The old way of doing things. They're pretty much in the new class. Dev Ops. We've seen that on the enterprise side Certainly start ups, any jazz, these examples like Airbnb. You see those at conferences over the years that we have the example of these cloud Native Cos. How does government now look at suppliers as partners? Because the big debate is you picked the right cloud for the right workload. Work lotion to find cloud architecture. You can't just split clouds up amongst Microsoft, Google, Amazon and oracles of the world. The whole multi vendor equation shifts in this new paradigm. How do you see that playing out? >> Yes, it does. But I also see and what I've heard today over the last two days is, you know, agencies are actually looking for a partner who can grow with them and learn with them. And I heard that over and over again. You know, they want a cloud provider that you know, has skin in the game, and that actually helps them. And we've seen that they also want a cloud provider that's innovative. And, you know, one of my concerns is I learned about how you know, scale. Everything's about scale today, right? And how Amazon now has eight of us has scaled up so fast over the last couple of years and all the innovations that they're able to provide. And so the question is, how can you keep that culture alive? And, you know, it's kind of like that start up culture at eight of us, right? How can you keep that alive? And, you know, I think the answer did today and, you know, I wish I would have thought about the question in the way he talked about it. You know, when you get big, you get conservative right, because you have too much to lose and too much is at stake. and, you know, as an analyst, I'm seeing eight of us. Not only is a growing fantastically, but it's innovating, and I think that's what gives you than this innovation. The you know, you don't have to be a a Silicon Valley software company to innovate, and I think part of it comes from I think Theresa's said that 95% of A W S's roadmap is based upon what they hear from their customers. So you know that that ear to the ground knowing the government business, federal, state, local, is so, so >> important. This trend that's helping them to also is the move to sass with capabilities on digital using suffers a service business model. So again, it's all kind of timed up beautifully for these agencies that were slow to move in the past. This is an analyst, er, >> yeah, so So security is one of the things on Cloud Smart, and I think that was one of the biggest, biggest barriers to momentum. But the others acquisition. So there's three things about clouds smart that agencies are to pay attention to, and I think you know what's really helped in the acquisition is, you know, the standardization and not only the federal up certification. And, you know, eight of us is healthy cloud providers. Software's the service providers get Fed Ram certification. And so, in the end, this is announced at the conference last year of a TIO on a W s. Right, because it's an arduous process. If you don't know what you're doing, it can cost you a lot of money and take a lot of time. So, you know, eight of us is working with his partners, and that's all good for the government sector, right? Because the more vendors that go through certification, the more they trust them and the more they can trust, you know, the integrity of their data in the cloud. So the acquisition is the 2nd 1 But the 3rd 1 is the workforce, and I think you know, And he mentioned it today. You know, a lot of the resistance, and a lot of the inertia of cloud is not just the technology, it's training the workforce, and I, you know, I thought, it's so so important because it's not just an conversation any longer. Going to cloud is part of digital transformation. Is the foundation of it. And so that has to be a conversation with all levels of agency executives. And they have to agree Otherwise, you know, if you're innovating, you've got, you know, islands of innovation and you on the cloud you can start to Yes, you can pilot, but you can start to really get scale there and transform your whole business. And it's all about serving citizens better and innovating to serve them better and automating your processes. You know that's so important as well. >> So how would you describe the work force? I mean, when you think about the private sector, workforce, women, when in terms of cloud computing versus the government, you tend to think one is more bureaucratic. There is obviously more red tape may be slower moving. How What are you seeing? What are you hearing? >> Well, you know, at all levels of the workforce and especially in government, there's a big push now to automate everything. He and you know, the government at all levels. Federal state local realizes they're actually competing with the private sector for work source. And so, you know, historically, government would say, Well, what's the next skill and we better start preparing for that, right? What's what What's coming down the pike and we we need. And now it's like, How do we prepare for people who enter government and move in various different jobs and move in and out of government? And so when you think about that, that's a skill development and technology can help with that. But it's also a mindset of accepting the fact that people join government to serve, and they might leave and come back. And so that's very important, but also the in terms of cloud smart. The workforce has to be able to understand cloud and howto work with vendors, you know, and it's not necessarily, you know, owning your own equipment. But it's it's it's trusting your vendors and trusting them with your business and and how do you, you know, provide these solutions to the line of business folks? And in a way, I actually seen you the IT department become much more responsive to the line of business folks. And my advice, Teo government executives, especially the folks, is always think of yourself as a service right. Think of yourself as a service. You know that as a service to the line of business folks and, you know, help them understand what what they need, how they accomplished their mission. Maybe give them a short list of solutions to help them out, but really start tracking them. You know what they're accomplishing, and that will help fuel. Then you reinvestments help. You know where to spend your money next And really, you know, just fuel this whole mission accomplishment. >> One of the things that we've been talking a lot about on the Cube for for years is the new role of the chief data officer in any organizations. A lot of federal agencies air now, also putting in their own chief date officers. Can you talk a little bit about what you've seen and what and how they're being used? >> Yeah, so they're our chief data officers in the organization's it again. That's one of those skills were you know, government's going to compete with the private sector for them, and there's probably not enough to go around Andi. And so it's a very precious commodity. And, you know, it is especially like in your research organizations. You've got chief data officers there, but in a lot of the other areas. And, you know, especially in the civilian government, you may not be able to have your old, you know, chief Data officer. Right? You certainly have all the data, but you may not have someone like that. And that's where you know some of the things that that I that that I'm advising agencies to look for us who can help you, then give you some of these big data and you know, a I and ML solutions that your line of business folks Khun, start to interface and work with. And maybe you have Chief data officers set up the data fields initially, but that's where you've got to start to democracy eyes, you know, a I and m l. And because you're never gonna have enough Chief data officers in anyone organization to possibly calm through all of that data on DSO, that's again where technology can help. >> Great. Well, Adelaide, thank you so much for coming on the Cube. It's been a pleasure. Having you >> was great being here. Thank you so much. >> I'm Rebecca Knight for John Furrier. Stay tuned. We will have more of the cubes. Live coverage of a ws public sector summit

>> live from Washington, D. C. It's the Cube covering a ws public sector summit I wrote to you by Amazon Web services. Welcome >> back, everyone. You are watching the Cube and we are here in our nation's capital at the A. W s Public sector summit. I'm your host, Rebecca Night hosting alongside John Furrier. We're joining Cuba LEM Doug Van Dyke, CEO of Inquisitor to our show. Thanks so much for coming back on. >> Well, thank you for having me back. It's good to be here. >> So as I said, You're a Cuba LEM. You're also a nails on alum. And there's a story there, so >> we'll just do a quick rehash of last year. So I started a day ws in 2,012 with the federal business helped the federal business grow started. The eight of US nonprofit Vertical was invited by John and in stew last year to be on the Cube. The video is a great discussion. The video is seen by some of our best partners and inquisitor who happens to be one of the best partners that I had in public sector. We started some discussions and later I was hired to be the CEO. So, John, >> thank you. I didn't know this was >> going to be a career opportunity >> for you. You're the one who's got the jobs. You through the interviews? Well, political, absolutely appreciated community. Great to have you on. Good. Thank you. Thank you for meeting with Theresa. You've known Therese for many, many years. Microsoft Public Sector Game is certainly on fire. You got Andy chassis on the fireside chat. Kind of bring in. You see the frustration like he's got problems and he's never known any for many, many years. For him to be that animated with his opinion means that it's critical more more than ever. Now, where is public sector opportunity right now? Because it seems to be clouds validated, are we? There is just a turning moment for the whole public sector community, >> yet we're so we're absolutely seeing that and inquisitive fact inquisitor. One of the things I like most about inquisitor is it is focused exclusively on the public sector, so our background is in education. If you know, a student is graduating from high school now and applying to one of the many colleges and universities they use the common application We worked with the common app to help build that system that graduating students can apply to multiple universities as opposed to when I was a graduating high school student, had to fill out the form, send in a check, wait for it to come back in the mail. Now that's all done online. You can apply to multiple colleges at the same time. So I look at that as one of the first innovations that happened in the public sector on a ws inquisitor was a part of it. It was one of the things that attracted me to inquisitor, but the innovations that was in two thousand 92 1,010 it was the beginning. We are just hitting that hockey stick that Andy has talked about in public sector, where you know, the federal business. You talked a little bit about the Intel business and how when the agency moved onto a ws, it really validated security. I think we've seen the government go in. I think we've seen education and nonprofits, so I think this is the time that public sector is really going to take off in the clouds >> about the company that you're leading is the chief now, and the product is using common app. You tell what the common app that my high school's graduates had to fill out. Okay, it's send okay. Is that it? >> That's it. That's it. So I >> got some issues with this thing. >> So follow up that was >> definitely on love on different you. Heavy lifting when filling out applications. Automate is great, but it increases the MAWR schools you can apply to, so creates more inbound applications to schools. It does. I'm sure there's some challenges there that's on the horizon with you guys is solving them that creates more. I won't say span because this legit, but a lot of schools are like people throwing in 17 applications now. 20 applications. >> Well, it's automated. I >> mean technology. So, yes, there's more automation, but there's more background. There's more data and these surgeries going on database decision. So sure we'll let me start with inquisitor. You asked about inquisitive 2,000 to quiz it's started and doing application development. It was in two thousand nine that we really saw the light to move Teo a Ws, and it was through the work that we were doing with the common app that we realised the scale of handling all these applications, that the paper based way isn't an easier. In fact, it really restricts the number of colleges that students can apply, and it restricts the number of applicants that colleges get. So with more students applying to more universities and universities receiving more applications, they can be really selective. They have more data sources, more information aboutthe people. They're going to bring on and have a very inclusive and representative university. We have students applying from China and Europe, too, United States University. So we're getting a lot of diversity, and I think you know, there's probably a little bit more volume, but that's what technology >> today is the first digital data. So that's why I appreciate that. But there's gotta be more automation machine learning going in because now you have a relationship with a student and a school. What, what's next? What happens next? >> Well, it's so Sky's the limit, and you can do once you've got data. So data reporting is basically limited by the quality of the input data. So you have more students applying with more background information, and you could get really personal. So we helped a large Ivy League university in the Northeast migrate all into a ws. And this was after we worked with common app to build the common application way helped this university migrate all into a ws and we realized that there were benefits and challenges along the way. Some of the challenges we saw were repeatable, so we built a proprietary product called Sky Map. And what sky map does is it helps the full migration. So it integrates with your discovery applications like a risk network. It integrates with a ws cloud endure and we were working with cloud endure before a ws acquired them. So we have a p I's there, it manages the whole migration. And your question was, you get all this information about an organization's infrastructure, what do you do with it? Will use the next up is a M l. So we've used some of the higher level services that a bit Amazon Web services has with artificial intelligence. We were using Lambda Server lis and we could go there because I think that's and you've >> got to hand over their 80 must educate. >> Oh, yeah, >> you know, you're great. Get a common app over there. Any university coming soon >> I would Did he mention that I saw he was >> on the show before? >> And I just think that it was You got a huge inbound educational thing going on. So education seems to be a big part of the whole themes here. >> Well, that's our legacy, and we're working with a lot of universities were seeing. So you asked, Where is the cloud going? And in the future, we're seeing large universities move all in on a WS because of they're going to get more flexibility. The costs are going to go down. They're going to have more information on the students. They're going to be able to provide better learning. >> When you're talking to your client of this this big Ivy league in the Northeast, what are its pain points? Because I mean, college admissions is a controversial topic in the United States, and its been there's been scandal this year. What? When? When you were talking with this company and they said, Well, we want to do this. But what was the problem they were trying to solve? I mean, what what were they? What were their pain points. >> Well, one of the first pain points is they were located in a major city and their data center was in the major city. And this is expensive real estate. And so to use expensive real estate that you for date us, you know, for servers, etcetera for data center instead of using it for education is a cost to the university. So very simply put, moving out of that data center opening that space up for education and moving into a ws cloud saved it gave them more space for education. It helped them with cost avoidance, and way had a bunch of lessons learned along the way. So way at the time could move about five servers a week, which may seem like a good number. But now, with the automation that we get through sky map our product, we're working with the large a group of private universities as well as Wharton University. And with this large group of private universities, we found we could do on average over 20 the best week we had 37 servers migrate, hire >> a housefly. They like to be on the cutting edge, but still there public sector. Where's the modernisation Progress on that? Because now you're you've been on both sides of the table. You were Amazon Web services. Now years leading is the CEO of this company in higher ed. How's that modernization going? What's your perspective? What's your observation around? >> Sure, So you know. First of all, I had the opportunity to go work it with the university that's local here last week. And what I love seeing is with this access to the cloud you've got, everyone in the university now has access to nearly unlimited resource is for education. They were staffing their own help desk with their students. And I love seeing that kind of experience being brought from, You know, someone who used to be an IT professional is now being brought down to a student because of thes new technologies are so readily accessible to everybody. >> So so what's that? Tell us some other things that you're seeing that you're hearing. They're they're exciting innovations to you in the in the sector. >> Yeah, well, another opportunity that were working with is we worked with the Small Business Administration, and that was pretty rewarding. For us is a small business and three of the applications that we worked on their were. So we are a small a day, and it used to take our founder TC Ratna pur e about two months. Oh, and we had to hire an outside consultant to apply for our small business accreditation. So he was doing the paperwork and all the, you know, the old school application certification. After we built this application with the Small Business Administration, it took him several hours. He did it by himself. We applied. Got the accreditation. So thes modernizations air happening both in universities as well as in the federal government. >> So what's your business plan? You're the CEO now. What's the company's plan? Which your goals. >> So there's so many things I could talk about ill talk about one or two. We see in the next 1 2 3 to 5 years in public sector that these organizations are going to migrate all in on the cloud. And so we're building up a group. That's what Sky map is mainly addressing is way. Want to make sure that organizations are able tto orchestrate their move to the cloud and we're using? We're going to start exposing the tool that we use for our own internal resource is we're gonna start exposing that, leaving that with universities in the federal government and anyone else who's willing to use it to help them get all in on the cloud. Then we think there's probably going to be a wave where they're trying. Teo, learn the cloud and howto operate It will help them is a manage service provider. And then where I'm excited is you go to server lists and I mentioned were already using Lambda for our sky map product that we see in the future after the M S P V organisations. They're going to be servant lis and they'll be running into no ops environments. >> The classic example of sometimes you your business evolves areas you don't know based off on the wave You're on you guys, we're very proficient at migrating We are now You got sky map which is you're gonna take that those learnings and pay it forward bringing >> that are bringing them to the market that >> we don't have to do that themselves by build kind of thing. >> Well, and it's a little bit like you're doing here, John. And what a ws >> is the only one I get up. I tell everybody that, like >> a ws did eight of us start is away for Amazon to manage their internal servers. And, you know, eventually they realized everyone else in the market can use thes same innovations that they've got. And, >> well, I think this proves the point that if you assassin based model with open AP eyes, you Khun offer and pretty much anything is a service. If you get the speed and agility equation right, someone might say why she is not a court company. Why should I buy? I'll just use that service. I hope so. It's the sad, small hopes up. >> Yeah, and sorry. >> I was going to say you were on the inside. Now you're on the outside of that. This conference. What are your impressions? What are you What kind of conversations are you having that you are going to take back to inquisitor and say, Hey, I learned this at the summit. Are these people over here working on something cool? We got to get this in >> here. Well, it's been really fun for me is a change of perspective. For the last seven years, I've been helping plan and organize the event. Make sure it >> goes off this time. I'm a guest. You know, e I look a little bit >> more relaxed than last year is because, you know, I'm a guest now, but the takeaways are really You know, the innovation is continuing at A W s. And, you know, as a partner of Amazon Web services, I've got to make sure that my team and I stay up to date with all of the services that are being released and simplify those. And, like John was asking earlier, you know, make sure that there's a strategy for migration support and then continuing to re factor what they're doing. >> Well, congratulations on the new job. Get a great tale. When, with cloud growth adoption just early days, public sector continuing toe astonished with numbers. Next, she'll be 38,000 people. A lawsuit is like reinvent size, only 30,000 people. >> This is huge. It's a pleasure to be here. I'm sure you guys are enjoying it as well. >> Yeah, I know. It's been great, Doug. Thanks so much for returning to the Q B. I your two time >> alone. Thank you. Thank >> you. I'm Rebecca Knight for John Furrier. We will have more from the Amazon, Uh, a ws public sector, something coming up in just a little bit.

>> live from Washington, D. C. It's the Cube covering a ws public sector summit by Amazon Web services. >> Welcome back, everyone to our nation's capital. We are the Cube. We are live at A W s Public Sector summit. I'm your host Rebecca Night, along with my co host, John Farrier. We're joined by Ken Eisner Director Worldwide Educational programs at a WS Thanks so much for coming on the show >> you for having me. >> So tell our viewers a little bit. About what? What you do as the director of educational programs. Sure, I head >> up a program called a Ws Educate a ws educate is Amazon's global initiative to provide students and teachers around the world with the resource is that they need really to propel students into this awesome field of cloud computing. We launched it back in May of 2,015 and we did it to fill this demand. If we look at it today, what kind of right in the midst of this fourth industrial revolution is changing the means of production obviously in the digital on cloud space, But it's also creating this new worker class all around. Yeah, the cloud Advanced services like machine learning I robotics, I ot and so on. And if you looked at the employer demand, um, Cloud computing has been the number one linked in skill for the past four years in a row. We look at cloud computing. We kind of divide into four families. Software development, cloud architecture, the data world, you know, like machine learning I data science, business intelligence and Alex and then the middle school opportunities like technical customer support, age and cybersecurity, which can range all the way from middle school of Ph. D. But yet the timeto hire these people has grown up dramatically. Glass door as study of companies over there platform between two thousand 92 1,050 18 and show that the timeto higher had increased by 80%. Yet just think about that we talk about I mean, this conference is all about innovation. If you don't have builders, if you don't have innovators, how the heck Kenya Kenya innovate? >> Can I gotta ask you, Andy, just to have known him for over eight years and reporting on him and covering it was on when when everyone didn't understand yet what it was. Now everyone kind of does our congratulations and success. But to see him on stage, talk passionately about education. Yeah, mean and knowing Andy means it's kind of boiled up because he's very reserved, very conservative guy, pragmatic. But for him to be overtly projecting, his opinion around education, which was really yeah, pretty critical means something's going on. This is a huge issue not just in politics, riel, state, local areas where education, where >> the root of income inequality it's it's a lot of. >> There's a lot of challenges. People just aren't ready for these new types of jobs that are coming out that >> pay well, by the way. And this is Elliott >> of him out there that are unfilled for the first time, there are more jobs unfilled than there are candidates for them. You're solving this problem. Tell us what's going on in Amazon. Why the fewer what's going on with all this? Why everyone's so jacked up >> a great point. I, Andy, I think, said that education is at a crisis point today and really talked about that racial inequality piece way. Timeto hire people in the software development space Cloud architecture um technical called cloud Support Age. It's incredibly long so that it's just creating excess costs into the system, but were so passionate, like if you look at going to the cloud, Amazon wants to disrupt areas where we do not see that progress happening. Education is an area that's in vast need for disruption. There are people were doing amazing stuff. We've heard from Cal Poly. We've heard from Yeah, Arizona State. Carnegie Mellon. There's Joseph Alan at North Northeastern. >> People are >> doing great stuff. We're looking at you some places that are doing dual enrollment programs between high school and community in college and higher ed. But we're not moving fast enough, but you guys >> are provided with educate your program. This is people can walk in the front door without any kind of going through gatekeepers or any kind of getting college. This is straight up from the front, or they could be dropouts that could be post college re Skilling. Whatever it is, they could walk in the front door and get skilled up through educators that correct, >> we send people the ws educate dot com. All you need is some element of being in school activity, or you won't be going back from Re Skilling perspective and you came free access into resource is whether your student teacher get free access into content. That's map two jobs, because again, would you people warm from the education way? All want enlightenment contributors to sai all important, But >> really they >> want careers and all the stats gallop ransom good stats about both what, yet students and what industry wants. They want them to be aligned to jobs. And we're seeing that there's a man >> my master was specifically If I'm unemployed and I want to work, what can I do? I walk into you, You can go >> right on and we can you sign up, we'll give you access to these online cloud. Career pathways will give you micro credentials so we can bad you credential you against you We belong something on Samarian Robo maker. So individual services and full pathways. >> So this a >> direct door for someone unemployed We're going to get some work and a high paying job, >> right? Right. Absolutely. >> We and we also >> give you free access into a ws because we know that hands on practice doing real world applications is just vital. So we >> will do that end. By the way, at the end of >> this, we have a job board Amazon customer In part of our job, we're all saying >> these air >> jobs are super high in demand. You can apply to get a job as an intern or as a full time. Are you through our job? >> This is what people don't know about Rebecca. The war is not out there, and this is the people. Some of the problems. This is a solution >> exactly, but I actually want to get drilled down a little bit. This initiative is not just for grown ups. It's it's for Kimmie. This is for you. Kid starts in kindergarten, So I'm really interested to hear what you're doing and how you're thinking about really starting with the little kids and particularly underrepresented minorities and women who are not. There were also under representative in the in the cloud industry how you're thinking expansively about getting more of those people into these jacks. And actually, it's still >> Day one within all y'all way started with Way started with 18 and older because we saw that as the Keith the key lever into that audience and start with computer science but we've expanded greatly. Our wee last year reinvent, We introduced pathways for students 14 over and cloud literacy materials such as a cloud inventor, Cloud Explorer and Cloud Builder. Back to really get at those young audiences. We've introduced dual enrollment stuff that happens between high school community college or high school in higher ed, and we're working on partnerships with scratch First Robotics Project lead the way that introduced, whether it's blocked based coding, robotics were finding robotics is such a huge door opener again, not just for technically and >> get into it absolutely, because it's hands on >> stuff is relevant. They weren't relevant stuff that they can touch that. They can feel that they can open their browser, make something happen, build a mobile application. But they also want tohave pathways into the future. They want to see something that they can. Eventually you'll wind up in and a ws the cloud just makes it real, because you, Khun do real worlds stuff from a browser by working with the first robot. Biotics are using scratch toe develop Ai ai extensions in recognition and Lex and Polly and so on. So we've entered into partnerships with him right toe. Open up those doors and create that long term engagement and pipe on into the high demand jobs of tomorrow. >> What do you do in terms of the colleges that you mentioned and you mention Northeastern and Cal Poly Arizona State? What? What are you seeing? Is the most exciting innovations there. >> Yes. So, first of all, we happen to be it. We're in over 24 100 institutions around the world. We actually, by the way, began in the U. S. And was 65% us. Now it's actually 35% US 65% outside. We're in 200 countries and territories around the world. But institutions such as the doing amazing stuff Polo chow at a Georgia Tech. Things that he's doing with visual ization on top of a ws is absolutely amazing. We launched a cloud Ambassador program to reward and recognize the top faculty from around the world. They're truly doing amazing stuff, but even more, we're seeing the output from students. There was a student, Alfredo Cologne. He was lived in Puerto Rico, devastated by Hurricane Maria. So lost his, you know, economic mobility came to Florida and started taking classes at local schools. He found a ws educate and just dove headlong into it. Did eight Pathways and then applied for a job in Dev Ops at Universal Studios and received a job. He is one of my favorite evangelists, but and it's not just that higher ed. We found community college students. We launched a duel enrolment with between Santa Monica College and Roosevelt High School in Los Angeles, focusing again a majority minority students, largely Hispanic, in that community. Um, and Michael Brown, you finish the cloud computing certificate, applied for an internship, a mission clouds so again a partner of ours and became a God. Hey, guys, internship And they start a whole program around. So not only were seeing your excitement out of the institutions, which we are, but we're also seeing Simon. Our students and businesses all want to get involved in this hiring brigade. >> Can I gotta ask. We're learning so much about Amazon would cover him for a long time. You know all the key buzzwords. Yeah, raise the bar all these terms working backwards. So >> tell us about what's your >> working backwards plan? Because you have a great mission and we applaud. I think it's a super critical. I think it's so under promoted. I think we'll do our best to kind of promote. It's really valuable to society and getting people their jobs. Yeah, but it's a great opportunity, you know, itself. But what's your goal? What's your What's your objective? How you gonna get there, What your priorities, What do you what do you what do you need >> to wear? A pure educational workforce? And today our job is to work backwards from employers and this cloud opportunity, >> the thing that we >> care about our customers still remains or student on DH. So we want to give excessive mobility to students into these fields in cloud computing, not just today and tomorrow. That requires a lot that requires machine lurking in the algorithm that you that changed the learning objectives you based on career, so content maps to thes careers, and we're gonna be working with educational institutions on that recruited does. Recruiting doesn't do an effective job at matching students into jobs. >> Are we >> looking at all of just the elite institutions as signals for that? That's a big >> students are your customer and customer, but older in support systems that that support you, right? Like Cal Poly and others to me. >> Luli. We've also got governments. So we were down in Louisiana just some last month, and Governor Bel Edwards said, We're going to state why with a WS educates cloud degree program across all of their community college system across the University of Louisiana State system and into K 12 because we believe in those long term pathways. Never before have governors have ministers of country were being with the Ministry of Education for Singapore in Indonesia, and we're working deep into India. Never had they been more aligned toe workforce development. It creates huge unrest. We've seen this in Spain and Greece we see in the U. S. But it's also this economic imperative, and Andy is right. Education is at a crisis. Education is not solving the needs of all their constituents, but also industries to blame. We haven't been deeply partnered with education. That partnership is such a huge part of >> this structural things of involved in the educational system. It's Lanier's Internets nonlinear got progressions air differently. This is an opportunity because I think if the it's just like competition, Hey, if the U. S Department of Education not get their act together. People aren't going to go to school. I mean, Peter Thiel, another political spectrums, was paying people not to go to college when I was a little different radical view Andy over here saying, Look at it. That's why you >> see the >> data points starting to boil up. I see some of my younger son's friends all saying questioning right what they could get on YouTube. What's accessible now, Thinking Lor, You can learn about anything digitally now. This is totally People are starting to realize that I might not need to be in college or I might not need to be learning this. I can go direct >> and we pay lip >> service to lifelong education if you end. If you terminally end education at X year, well, you know what's what's hap happening with the rest of your life? We need to be lifelong learners. And, yes, we need to have off ramps and the on ramps throughout our education. Thie. Other thing is, it's not just skill, it's the skills are important, and we need to have people were certified in various a ws skills and come but we also need to focus on those competencies. Education does a good job around critical decision making skills and stuff like, um, collaboration. But >> do they really >> do a good job at inventing? Simplified? >> Do they teach kids >> to fam? Are we walking kids to >> social emotional, you know? >> Absolutely. Are we teaching? Were kids have tio think big to move >> fast and have that bias for action? >> I think that I want to have fun doing it way. Alright, well, so fun having you on the show. A great conversation. >> Thank you. I appreciate it. >> I'm Rebecca Knight for John. For your you are watching the cube. Stay tuned.

>> live from Washington D. C. It's the Cube covering a ws public sector summit by Amazon Web services. >> Hello, everyone. Welcome back to the cubes Live coverage of a ws Public Sector summit here in our nation's capital. I'm your host, Rebecca Knight. We're joined by Raghu Rahman. He is the director of Fin Row, the Financial Industry Regulatory Authority. Thank you so much for coming on the Cube >> fighter back. Good afternoon, but happy to be here. >> So we're angry. This is the 10th annual public sector. Somebody should have said so Tell us a little bit about Finn Ra and what you do. They're >> sure Fender itself is the financial industry Regulatory authority way our private sector, not for profit institutions. Our mission is investor protection on market integrity. Way our member funded on DH. We have a member driven board board of directors and we engage in ensuring that all the stock market operations in the U. S. Capital markets play with rules. So that's the essence of who we are. >> And all of those stakeholders have a vested interest in making sure their rivals are also playing bythe. So you're here giving a presentation on fraud detection, using machine learning and artificial intelligence. That's right. What was So what were you saying? >> So, Brenda, we have a very deliberate technology strategy on We constantly keep pace with technology in order to affect our business in the best possible way, way. Always are looking for a means to get more efficient and more effective and use our funding for the best possible business value so to that, and wear completely in the cloud for a lot off our market regulation operations. All the applications are in the clouds. We, in fact, we were one of the early adopters of the cloud. From that perspective, all of our big data operations were fully operational in the cloud by 2016 itself. That was itself a two year project that we started in 40 14 then from 2016 were being working with machine language on recently. Over the past six months or so, we've been working with neural networks. So this was an opportunity for us to share what? Where we have bean, where we're coming from, where we're going with the intent that whatever we do by way of principles can be adopted by any other enterprise. We're looking to share our journey on to encourage others to adopt technology. That's really what why we do this >> and I want to dig into the presentation a little bit. But can you just set the scene for our viewers about what kinds of how big a problem fraud is with these financial institutions and how much money is on the table here? >> Well, I don't want to get you to the actual dollar figures, because each dimension off it comes up with a different aspect to it. Waken say that in full in federal, we have a full caseload year after year, decade after decade that end up with multiple millions of dollars worth of fines just on the civil cases alone. And then there are, of course, multibillion dollar worth problems that we read in the media cases going as far back as Bernie Madoff. Case is going through the different banking systems so that our various kinds of fraud across the different financial sectors, of course, we're focused on the capital markets alone. We don't do anything with regard to banking or things of that nature, But even in our own case, we franchise composed of nearly 33 100 people on all of us, engaging the fulltime task of ensuring that markets are fair for the investors on for the other participants, it's a big deal. >> So in your in your presentation, you told the story of two of your colleagues who are facing different kinds of challenges to sort to make your story come alive. Tell our viewers a little bit about about their challenges. >> We spoke about Brad, who is an expert. He's an absolute wizard when it comes to market regulation, and he's being doing this for a long time on DH What I shared with the members of the audience earlier today. Wass He can probably look ATT market, even data on probably tell you what the broker had for breakfast. >> That >> scary good on. We also shared the story about Jamie, who is in the member supervision division offender, a wicked, smart and extensive experience. So these are the kind of dedicated people that we have a fender on guy took up to Rhea life use cases sort of questions that they face. So in the case of Brad, it is always a question of Hey, we're good. But how do we get better? What is the unknown unknown there? The volume of transactions in the market keeps going up. How do we then end up with a situation where we can do effective surveillance in the market on detect the behaviors that are not off interest that are not for doctor? That might be even. Don't write manipulated. How do we make sure that way? Got it all, so to speak? That's Brad's thing. >> That idea about these? No, these unknown nun note Because we know we have no no known unknowns with the unknown unknowns are even scarier. >> Exactly. They are, and we want to shed light on that for ourselves and make sure that the markets are really fair for everybody to operate him. That is where use of the latest technologies helps us get better and better at it. To reduce the number of unknown unknowns to shed light on the entirety of market activities on toe, perform effective surveillance. So that was a just off our conversation today. How we have gotten better in the past 45 years, how machine language machine learning based technologies have helped us how artificial intelligence that we started working with specifically, neural networks have started helping us even further. >> Okay, okay. And then Jamie had a problem, too. >> In Jimmy's case. Member supervision, if you will. The problem is off a different context and character. They're still volumes of data. We still receive more than 1,000,000 individual pieces of document every year that we work with. But in her case, the important aspect of it is that it is unstructured data. It makes sense to humans. It is in plain English, but the machines, it's really difficult. So over the past two years, way have created an entirely new text analytics platform on that helps us parts through hundreds of thousands of different documents. Those could come from e mails it to come from war documents, spreadsheets, evenhanded and documents. We can go through all of those extract meaningful information, automatically summarized them, even have measures off confidence that the machine will imprint upon it to say how confident I am. I that this is off relevance to you. It will imprint that. And then it represented Jamie for her toe. Use her judgment and expertise to make a final call. One thing that we are really conscious about is way. Don't let algorithms completely take everything through. We always have a human. So we think of a I as really assistive intelligence on. We bring that to a fact for our business, >> and I think that that's a really key there, too, for the for the employees is to know that this is this is this's taking away some of their more manual, more boring tests and actually freeing them up to do the more creative, analytical problem solving >> you hit you. I think you hit that nail right on the head. All the tedious work the machine bus on. Then it leaves humans to do like you said, Absolutely the creative, the inter toe on the final judgment call. I think that's a great system. >> How much to these solutions cost way >> generally are not pricing these things individually, however overall, one of the things that we did with the cloud was actually reduce our overall cost ofthe technology. So from that perspective, we don't look at Costas, the primary driver, although many times these things do end up costing less than the prior system that we would be in. However, the benefits that offer to our clientele, the benefit that it offers to our business, to the people that are investors in the stock market, that is tremendous, and that has a lot of value for us. >> So what is next for Finneran? I mean, this is This is a really moment for so many industries in terms of the the rise of cyber threats, the end and fraud being such a huge problem. Privacy thes air the financial services industry more than, I guess maybe is equal to healthcare. This's really sensitive stuff we're talking about here. What what are some of the things that you have on the horizon? What are some of the things that you're hearing from your members? >> So all of our members treat data security really, really special on really carefully on wear, very deliberate and very conscious about how we treat the data that is interested to us way have to obligations. One is to treat it securely. The other is to extract appropriate insights from it because that's the purpose of why we're being interested with the data. Wait, take both of those dimensions very seriously. Way have an entire infrastructure organization. It's composed off experts in the field way, headed by a chief information security officer with a large team that looks at multi layered security right from the application defending itself all the way to perimeter security. We go off that we have extensive identity and access management systems. We also have an extensive program to combat insider tracks. So this type of multi layer security is what helps us keep the data secure. >> And >> every day we do notice that there are additional track factors that get exposed. So we keep ourselves on the edge in terms ofthe working with all the vendors that we partner with in working with the latest technologies to protect our data as an example, all of our data in the cloud is completely encrypted with high encryption, and it is encrypted both at rest. I'm during flight so that even in the rare case that someone has access to something is gibberish. So that's the intent of the encryption himself. So that is the extent to which we take things very seriously. >> I want to ask you to, but the technology backlash that we're seeing so much and you're you live here so you really know about the climate that does that technology industries, air facing for so long. They were our national treasure and they still are considered it all in a lot of ways. The Amazons, the Googles, the facebooks of the world. But now we have a presidential candidates calling for the break up of big tech and and they And there's been a real souring on the part of the public of concerns about privacy. How What are your thoughts? What are you seeing? What are you hearing on the ground here in D. C? >> With specifically with regard to where we operate from Infanta? We've tried not to access or use any data. That is not for regulatory purpose. Wear Very careful about it. Way don't sprawl across and crawl across social media just on a general fishing expedition. We try not to do that. All of the data that we take in store on operate technology upon we are entitled to use it for by policy are my rules are my regulation for the specific purpose off our regulator activities. We take that very seriously. We try not to access data outside off what we have need for on. So we limit ourselves to the context and that, if you look at, is really what the public is trying to tell us, don't take our data and use it in ways that we did not really authorize you to do. So So the other thing is that franchise on our profit, not for not for profit institutions. We really have absolutely no interest beyond regulatory capability to use the data. We absolutely shut it down for any other use way are not so that way. We are very clear about what our mission is. Where we use our data, why we use it and stop. >> Great. Well, Raghu, thank you so much for coming on the Cube. It's been a pleasure talking to you. >> Thank you. Thank >> you. I'm Rebecca Knight. Please stay tuned for more of the cubes. Live coverage of the es W s public Sector summit here in Washington. D c. Stay tuned. >> Oh,