>> Live from Atlanta, Georgia it's theCUBE covering Citrix Synergy Atlanta 2019. Brought to you by Citrix. >> Welcome back to theCUBE, Lisa Martin with Keith Townsend day two of theCUBE's coverage of Citrix Synergy 2019. We're having a great time here in Atlanta, Georgia and we have one of our CUBE alumni back with us Calvin Hsu vice president of product marketing at Citrix. Calvin thank you for joining us on theCUBE. >> Thank you so much, it's great to be here. >> We have had a great action packed day yesterday half day today or so. What you guys announced yesterday with respect to the digital workspace. The Intelligent Experience is really resonating with the audience here. People are excited about it because we get it. We're all workers, employees of whether it's our own companies or a company like Citrix and we just need things to work. >> Yeah no matter what, as much as anybody loves their job it could always be better, right. There could always be things that are more streamlined or everybody talks about the red tape with the bureaucracy that they get to get through and more and more which is building red tape and bureaucracy into our systems and into our enterprise applications and now we start to blame the technology and it's not really the technology it's just that we're not thinking about what it takes to get through some of these daily work and how we get some of that noise out of their way and just make it more streamlined. >> Some of the stats that David Henshaw shared were shocking that companies waste seven trillion dollars a year on lost output because employees are having to, before they even get to their actual function, you're a marketer, all of the different tasks that you have that are bombarding you and distracting you, is a massive amount of money that companies are wasting every year. >> I love the line that you use also. Basically we're taking knowledge workers and turning them into task workers. Then I think the other part is we take task workers who are supposed to be focused on specific tasks, and they can focus on the wrong task, so there's just a lot of opportunity for people to be either giving them time to be more productive doing the things that they normally would do or time I think in a lot of organizations today to be more innovative, being creative because that certainly we know from psychological studies. That takes concerted blocks of time. That takes thoughtfulness, it takes non-distraction that's why there's all these practices about mindfulness and things like that. Now how can you find time to be mindful if every two minutes you're getting a disruption somewhere? >> So Calvin you're sitting in a unique position. One, you've been at Citrix for almost 15 years and then you're over the security products. So when you look at solving the seven trillion dollar problem there's 1/5 of our work week going to rudimentary tasks. That involves automation. When I as a security guy, ever time I present some type of automation, process automation tool to someone. Oh you don't have to sign into sales force directly. There'll be some back-end system. As you talk to your long term customers that might be a little bit apprehensive if we're looking at this Cloud way of doing legacy technologies. What are some of the insights in however you have pulled those customers along? >> Well first before anyone says anything, I'm not a security guy per say. (laughs) I know the security value my business, I know what we do but I know a lot of security professionals will be like I know Calvin, he's not a security guy. I would say for those organizations, particularly for the ones that have been with Citrix for a long time. Don't try to solve all seven trillion dollars of problems at once. Take it one step at a time. Build some trust in one area. I like what a lot of our customers have started to do and we're starting to plan with them on their first potential implementations of Intelligent Experience in the workspace. That is say, take something that's just really painful, something that gets done a lot and just solve that one thing. Build one micro-app for it, see how that gets adoption learn from it. This is part of the reason we built analytics and telemetry into all of our products so you can start to measure the utilization of it. Are we really achieving the productivity gains that we thought with that one task? Then go from there. Just earn that trust on that one action that one process or workflow and then sooner or later then the business will start to tell IT which things they need to optimize. They'll say, okay that worked great here's the next one I want you to do for me and then it just becomes a matter of prioritizing them. So taking those baby steps, getting started somewhere. I think we see a lot of paralysis by analysis of just trying to solve too much of a problem all at once. >> So as the VP of product marketing you talk with customers a lot. What's been some of the feedback from some of the beta customers who are in there getting their hands dirty and playing with Intelligent Experience. What's some of the feedback that these customers are sharing with you but also how involved were they in saying Citrix, this is where you need to take digital workspace. >> Yeah so second part of it first. In everything from the UI, the interface design process as well as architectural review. We've had customers along the way. So it's been interesting to watch them. We did this thing internally where we set up a bunch of tests of common tasks for people to do. We had them do it the old way and then we had them do it the new way and were just, basically time trialed trying to figure out what kind of productivity savings. So we invite some real end users and customers and things and to do that. So they are definitely very influential in that whole process and in giving us information about what's working and what's not working. A thing I would say is what's getting them really excited is that they see that there's alignment with the bit liner business. So we typically, most of our executive briefings are with the IT part of the house and when you talk to them about what the possibilities are then their eyes light up because they know, hey this is what my liner business has been asking for, this is how I can engage with them, this looks like a meaty project where at the end of the day we get this all done right. Everybody pats each other on the back and says, okay now we know what we need to go do next and I think sometimes IT projects get lost in the procurement and they rack 'em and stack 'em and they're thinking about it in those terms of project lines not what is the business person trying to do at the end of the day? How do we integrate with that? How do we help that move along and improve that process? >> So Calvin talk to us about the foundation. As a long time Citrix customer you come to this show and it's changed. It used to be, day one we talk about product, speeds, fees. Yesterday was all about solutions like okay we're solving this seven trillion dollar problem we're increasing productivity, the Intelligent Experience is the future. Tie the foundation, how do we get from traditional Citrix products into this Intelligent Experience? Where is the connection? >> Yeah so at the core of it I think it's all about-- What we've been doing for generations really is about trying to get applications out to people and so really all we're doing is we're adding to the variety of applications that we're delivering. It's no longer just Windows virtualization which has been a huge part of our history but now it's just standing out into SAS applications and to mobile applications. Along the way I think what we also realized in the past year or so is that if we're powering the future of work, work is not done by applications, work gets accomplished by actions and so can we extract actions out of applications? Then we have a fast path to getting work done. What we're starting to realize now is that anytime we send somebody into an application to get to an action, to get work done, then we've all ready moved them couple steps away. Anytime they have to go to one application to go to another application to go to another application to get to an action then we've all ready wasted a lot of time. That sort of realization has really helped us along the way. I think your point about presenting solutions is a really good one in a sense that that same journey made us realize, well we had a networking business and we had an end user computing business but more and more you can't get to the end using computing components without some networking in between. So there's just this interconnected mesh of have an action and when it connect to another action there's always some kind of connectivity, some kind of networking that has to happen. All these things need to work in concert and if those things are working in concert then you have this amazing opportunity to collect data and get analytics and insights and apply some machine learning against it. So that led us to say let's start talking more about solutions because people aren't going to get it if we try to explain this whole daisy chain of events. Let's just talk about what the outcome is and what we want to achieve. >> People like that, right, we're outcome oriented by nature. Speaking of outcomes I couldn't help but think yesterday when you guys were showing that great demo David showed during his keynote of the marketing manager and the bombardment that happens when that person in the liner business comes in and has five or seven different apps to interact with. Go to the app as you were describing that what can be a complicated process then having to take an action and being able to use intelligence and machine learning to surface, Lisa's a marketing manager, this is how she engages with work day and with sales first so bringing that to the surface based on the data analysis and the insight, I can't help but think another business outcome that we haven't really talked about yet is increased adoption of those SAS, web, and mobile apps that the business is investing in is we all know if you're spending money on applications like that and they're not being effectively utilized by your entire company or all the people that need to use it it's not going to work very well. So I'm even thinking from a product marketing perspective that's got to be one of the benefits, is actually fine tuning even the cost optimization of some of those apps that you guys can now bring that right to the user based on what you know they need. >> Yeah I think there was a couple of important points there that you mentioned. One is bringing the apps to the user so they are not-- Or the actions, sorry. >> The actions yes thank you. >> So instead of them going to multiple places to get them they're all just coming to them in one feed. The other is I'm from the adoption perspective. I think there's a lot of opportunity not just to improve the adoption but also to improve the satisfaction with the usage that's happening there. Anytime somebody talks to me about adoption now I think about this one customer briefing that I had where there was a very unique titled person, they were director of end user experience. Not director of end user computing they were director of experience. Their job was, he was saying, we're in charge of adoption and satisfaction, we have overall experience with it. I said, by adoption are you just creating mandates or policies or saying hey you will use this application not these other four options that you found online just doing a search. I said no because that doesn't lead to good experience. So our NPS scores. So he's rated more on NPS scores than anything else. Our NPS scores go down even if we can drive adoption up, if the NPS scores go down that's a failure for us. So it's not just, because you can get adoption by forcing people to use something and they hate it. You're no better off from an employee engagement perspective. >> It just goes to show how essential the employee experience is to customer experiencing customer satisfaction. >> Absolutely, yeah. >> Employees touch in any function some level we're all engaging with our employer's customers and if there's dissatisfaction going on within the employee it has a very good chance of making it to the customer. Customers these days of any product or service, we have a choice. Customer churn is something that all marketers aim to eliminate and prevent but we know we have choice so I thought you guys did a great job yesterday of really elevating the employee experience to a business critical imperative. I don't even want to say it's a (mumbles) topic of discussion it seems to be an absolute imperative because to your point, you can by forcing function, make your teams use certain software applications but if an internal NPS goes down so does an external NPS so the risk thereof. So you guys did a great job of tying those two together is really, this is something that every business needs to be laser focused on is that employee experience. >> Yeah. Well the other thing I think about is a lot of these systems are not necessarily part of the primary function of their job. So unless you're in HR, you're not there to use the HRIS system all day long. So you just got to get them to the point so that they can do the things that they need to do as an employee for a legal or financial reasons and then just get them out of the way and let them go on. They feel productive, feel like they're contributing to the actual outcomes of the company. That goes a long way towards that experience and engagement. >> Absolutely. >> So let's peek a little bit into the future. You know it's funny that we're talking post-digital transformation as most people are still going into digital transformation. Customer experience, employee experience are the output of digital transformation. You get data from your digital transformation. You guys are doing a great job of providing analytics. Let's talk about the importance of those analytics as we go beyond employee experience, digital transformation, and customer experience. When we remove one bottle neck, when I first got my first iPhone it was awesome until the next iPhone came out and then the next one, then the next and my level of expectation changes. So what was good seven years ago, is unacceptable today. As you guys help customers innovate you collect data. What types of x-data, experience data will you continue to collect so even when the employee experience rises, that bar again rises and you help customers meet that bar. How important is analytics to that? >> The whole analytics platform is, I could foresee a day where people almost buy the workspace or buy bio networking solutions to get to the analytics that they want. We are in a unique situation where we have information about who the end user is, what device they're using, what files they're accessing, what networks they're going over, what servers are touching, what Clouds are using, and all of this stuff, it's very rare in industry that all those kinds of things come together in one place. So I think for one, the great thing about the purpose of gathering those analytics is for the machine learning. So the machine learning never stops learning as their end users continue to use it over time it just keeps getting better and better and better. It understands their behaviors, it understands their patterns and so the longevity is actually what helps. It transformed with the end user as long as we're just continuing to provide those sorts of capabilities. I think also the analytics, particularly in the area of engagement and productivity. We go back to the idea of breaking down applications into actions into micro-apps. I think once you start to see what micro-apps people use and what micro-apps people use in concert with each other or in sequence, that also has an interesting analytic behavioral benefit to it. You can see what work flows are developing whether organically or inorganically, whether there are patterns that you should take advantage of or patterns that you should stop and those analytics start to evolve in a way that we're getting a very granular pieces about granular units of work and then we can start to see how those impact the business outcomes. So as long as we keep thinking about not just how analytics apply to one piece of software and the experience with that software but start to think now what is the daisy chain of micro-apps? What is the experience of work and interconnectedness of that, the analytics just become more and more important in bringing that together. You can't do that mentally as a human being. You need some of that help from the machine learning. >> So Calvin last question for you. Lot's of folks here, over 6,000. The keynotes, yesterday and this morning were (mumbles) only. We heard record numbers watching the live stream. Intelligent Experience, not GA yet, we mentioned there's some customers in beta. That was some popular demo here in the Solutions Expo. Long line yesterday. Got to ask you as a VP of product marketing. What are some of the feedback that you've gotten from customers here since that breaking news yesterday morning? >> Number one is, can I get it now? They didn't pay attention to that. >> Of course right. >> So they, can I get it now? The other one I think is really great discussion to have because they see it, they see the end vision of it. It's like the cooking shows. You pull out the finished cake and they're like, oh that's great. How do I make it? How do I get there? So that's been the nature of a lot of those conversations. We're also holding executive briefings here a lot and what I've been hearing from all the teams is we'll start kicking off into a presentation we'll say okay, so let me recap what you saw and they're like, no no no, I like what I saw, tell me how we're going to do it. >> What does it look like? >> You get right into that conversation of execution and planning and who do I need to get on board? Who do I need to talk to? Do I bring in my CHRO? That kind of stuff. That kind of reaction, it's exactly what we were hoping for. >> I'll sneak one more question in because you've been at Citrix for 15 years but looking at the employee experiences as a horizontal across, it's not just IT's issue to make sure things are connected. It's HR, it's people officer, it's marketing, it's sales. Have you seen a big change in how Citrix is going to market? Not just talking to the IT folks but people saying, who do I need to engage in my business to get on board with this direction? >> Definitely. I don't want to overstate like we're in front of everyone. We're not a consumer name yet but in the past several months the audiences that we've been talking to it's not uncommon that we'll have a briefing with the CIO and the next time we talk the CHROs in there with them. Somebody else from the from the liner business. There are chief revenue officers and they are starting to bring people in that we've never met with before and I think that's good for the CIO too. It says, I'm invested in this business, I understand what our business is and I found a way to help you and let's talk about how to do it. >> Exciting times, never a dull moment. Well Calvin thank you so much for joining Keith and me on theCUBE this afternoon. At Synergy we've heard so many exciting things talking a couple more of your innovation award. Nominees this afternoon. Really great stuff from Citrix. >> Really good flock this year of the innovation award finalists. >> Outstanding. >> Great. >> I love how you guys do the voting too that it's, some of the public gets a chance to vote as well as some of the experts. I thought that was very cool. >> American Idol us. >> American Idol style. >> Exactly. Well Calvin thank you, it's been a pleasure to talk to you. For Keith Townsend, I'm Lisa Martin. You're watching theCUBE live from Citrix Center G 2019. Thanks for watching.

>> Live from Orlando, Florida. It's the Cube. Covering Microsoft Ignite. Brought to you by Cohesity and the Cube's ecosystem partners. >> Welcome back, everyone, to the Cube's live coverage of the Microsoft Ignite here in Orlando. I'm your host Rebecca Night. Co-hosting today with Stu Miniman. We're joined by Calvin Roland. He is the SBP of Business Development at F5. Thanks so much for coming on the Cube. >> Lovely to be here. >> So set the scene for our viewers. What is F5? What are you about? You're based in Seattle. What do you do? >> Based in Seattle. Founded in 1996. Went public in 1999. We were known as the load balancer back then. We were the grandfathers that created that market space. We evolved it to an application centric focus, so now known as an application delivery control, or ADC, market and we're the leader in that space. >> You were $107 million in sales in 2001. Today $2 billion plus company. >> A little bit of growth. Been quite a ride. But we're not satisfied. We're looking to double that and more through the course of the next few years. >> So Calvin, like I said I've got a networking background, so obviously watch the ADC market. I might have been a little bit further down in the layer one through three stuff, but watched layers four through seven. I actually forgot that you guys are based in Seattle. There's been a little bit of activity over the last ten or fifteen years. Maybe you can explain how cloud's been impacting your space. (Inaudible) virtualized and all the Cloud guys are just going to eat your business alive? >> So I'm glad you asked that, actually. So a lot of people have said, gosh, the public cloud. Isn't that a problem for you? Is that going to be a head win at best for you guys? And the answer is well, if we don't continue to innovate the way we have since 1996, well, then yes, of course that's going to be a problem for us. But it's actually also a tremendous opportunity for us, and let me tell you why. So in the past, we were a physical product deployed in a data center. It had a floor. It had a roof. It had air conditioning. We put our product in a rack. And you had to buy all of the services in that box, if you will, and so then even as servers and data centers virtualized and we had virtual editions of our product, big IPEV, you still had to buy every feature that was in the product. But now with the advent of the cloud, we have an opportunity now to dis-aggregate those services and then re-aggregate them in any number of ways that are bespoke or specific for a given implementation construct, so the cloud puts us in a position to get in front of more application workloads, to get to more customers. Different personas like DevOps and ApDev, that we would not have been able to get in front of. So it puts us in a position to deliver on this vision we have, which is supplying applications and services for every application anywhere. >> Well Calvin, it's interesting. There's another Seattle-based company posting a 30,000 (inaudible). Microsoft has been going through their own digital transformation. >> Correct. >> We think about Windows on the PC, Windows on the server. Well, we've talked a lot about Windows 2019 and things like that, but Microsoft's gone through a digital transformation and it sounds like F5's going through a lot of those. Maybe help connect the dots as to the Microsoft ecosystem, how F5 plays into that. >> Okay, sure. Well, we have a long history of going to market together. It's a coincidence, but it doesn't hurt, that we're across Lake Washington from one another. F5 in Seattle, Microsoft in Redmond. But back in the early 2000s, Microsoft and F5 started working together saying hey, server constructs have moved to a three tier architecture being accessed through a web browser. There is a traffic management requirement to make sure that these applications, these servers, are always available, running fast, and then more secure than what it would otherwise be. We should be working with one another to make sure that we have best practice implementation guidance for our customers. And we focus on the enterprise, obviously. So it started there. And as the world started to evolve, server virtualization, data center virtualization, and now the cloud, we've continued to work hand in hand. And so now, regardless of whether or not you're deploying Azure Stack on prem, enabling a private cloud, and it's probably an and statement, it's not an or statement. deploying applications in Azure, you get the same experience as a result of that collaborative posture. >> So working hand in hand for digital transformation, you talked about the best practices. What have you learned? What emerged? What patterns? What behaviors that you have learned that you could also extend to other companies >> Okay, so beautiful thing about the cloud, about digital transformation, is there is now something that can satisfy that insatiable appetite in the marketplace for more and more applications. More complex architectures, as well. The good news: the technology is there. The economy makes sense. But that introduces complexity, right? That can actually be a gating factor for the enjoyment of that digital transformation. So, a best practice is implementing consistent methodologies for application and security services for the apps that you are standing up in this multi-cloud architecture. By having consistent methodologies you actually give yourself an opportunity to continue that pace of innovation. So the beauty is you're deploying more applications than ever before, more capability, more productivity. You're also increasing the opportunity for things to fail. You're also increasing your exposure footprint, if you will. 53% of cyber attacks are focused on the application, for example. Having consistent methodologies for ensuring that you have an appropriate security posture is something that obviously is a table stake. So F5 has been focusing on that as we go forward. >> Calvin, one of the things we look at is it's not just where things live but a lot of times, how do I take advantage of what the new platform can offer. You talked about in the cloud I can choose what features I'd need. As customers that are building new applications, whether that's micro services, containerized server (inaudible) or the like, what opportunities are there for F5 to get in there more. I don't know if it's new features or the like but, yeah. >> Sure, so the thing that we need to do is, speaking a little philosophically, is we need to meet customers where and when and how they want to be met and with what they want to be met with. I can flip it around and say the same thing for the applications. In this new application capital economy that we have, the application decides where it should be deployed, right? And so we need to do the technology and business model, they both go in hand in hand, innovation to ensure that we do just that. Meet the work load where and when and how it wants to be met and with the features and functionality that it needs to be met with. And so we have iterated our product roadmap portfolios, so we still have our physical big IP product, we still have the VE virtual edition of the product, we now have a cloud specific version, cloud edition. We are developing and will be available in our FY19 a DevOps CICD-focused version of the product. We have a SAS offering that is development being incubated as we speak. So we are looking to attack all of those vectors, so at the moment of ideation and instrumentation and orchestration we can be there to make sure that those personas know that they can take advantage of the application and security services that we provide. >> Calvin I want to have you take us one level deeper on securities. So obviously, critically important. Something we've been talking a lot about trust with Microsoft and how does security play into the product line from F5? >> It has for some time. We're just now shining a brighter light on it. >> Right. >> Because we were the indoor and outdoor for the majority of data centers, I'm dating myself by saying data center, for applications in the past our customers have said, hey, you're providing layer four through seven application services for us. This is an obvious place for you to supply security services like a web application firewall, access services, DDOS services, et cetera. And so we have done that and we've become a leader, for example, in the web application firewall, WAF, space. And so you'll continue to see us now focus on stand-alone security offerings that take advantage of that footprint that we've established in the marketplace, with this multi-cloud construct in mind. >> So you've painted this picture of a landscape. A multi-cloud world. Customers have so much choice. They're also struggling to keep up with the pace of innovation. I'm curious how you at F5 keep up with the pace of innovation and then also how you help customers do the same. >> No problem. It's easy. I'd like to say that we're better at it than everybody else, but we're in the pool swimming as fast as we can with everybody else. I used this phrase before. The market has this insatiable appetite for more and more applications. Now the good news is, well, the bad news is there is not commensurately more human capital to satisfy that insatiable appetite. No different for us. Luckily, technology and the economy for that technology has put us in a position to have a prayer, if you will. So CICD technology, obviously the agility that the cloud brings to us, the notion of being able to spread the tent that is DevOps to envelope the NetOps profession in a way that we now have coined this phrase SuperNetOps. So we've given the traditional NetOps profession the opportunity to partner more effectively with the DevOps persona that is driving a lot of this innovation to say, hey, as you're instrumenting these applications you need to make sure that you're thinking about these layer seven services, be they traffic management or security focused from day zero. And we can help you do so. So there's that on the implementation side and over on the development side, I mean we're just hiring like crazy and changing our methodologies like crazy, as well, just like everybody else. >> So I want to ask you about the hiring. At this point in time so many tech leaders really struggle with finding talent with the right kinds of skills and also the right kind of mindset because it is actually the people that drive the innovation. >> Right. >> So how do you recruit, and how do you retain the talent to make sure that they are there to make F5 the successful organization you want it to be? >> Are you going to make me put on my amateur Chief HR Officer hat? It's a challenge for us just like it is everybody else. Now we're lucky. We're in cloud city. We fell backwards to being in the most amazing spot on this rock that's hurtling through space. And so we benefit from the proximity to us being cloud central, if you will. And so almost through osmosis, we've picked up the ability to have that cloud shining on us to attract talent. But we have to diversify our R&D strategy as well. And so we're not just hiring in Seattle. We're not just hiring in San Jose. We're not just hiring in Spokane and Lowell, Tel Aviv. We have, like many others, we've stood up an F5 innovation center in India as well, for us to help us continue to drive that velocity of hiring for tech talent. We're going to continue to make investments in the R&D centers that we have stateside and in Israel and also in Warsaw, Poland, but for us to be able to continue to drive the R&D for the growth aspirations that we have we're hiring in India, as well. >> Calvin, this is actually the first time we've had the Cube at this event. We've done lots of industry events. The infrastructure side, the operating system side, the server side, the cloud and the like. You've had a large partnership with Microsoft for years, so, maybe help for people that haven't come, give them a little bit about what they're missing by not being at Microsoft Ignite. What kind of the vibe is that you get from customers at the show, meetings you're having, people you're talking to. >> Sure. Well I benefit from getting to be at a Ignite and InVision as well. The business focus sister event, if you will. But specifically to Ignite, all I could say is if you could turn the cameras around you would be able to see the energy that is taking place here. I actually feel like I'm shouting a little bit so hopefully I'm not bursting the ear drum of the listeners right now because it's loud in here. There's a lot of energy. There's a tremendous number of technology companies here, just like F5, that see an opportunity to be drivers of digital transformation. So people are curious about some of the challenges that we've talked about. And you're not here? Well then you've missed an opportunity. >> Anything that you would differentiate Microsoft and its ecosystem in this show? And the Invision, too. The business side compared to some of the other shows of the world? We go to- (crosstalk) >> It's breadth and depth. So either you get a very focused, very deep technology subject that you drill in on at an event like this. Or you get wide and shallow. And what I'd say about here is because of the decades, really, of enterprise focus and innovation and forward thinking of Microsoft, you get the breadth but you also get the depth as well. >> And actually you're the first guest we've actually had that mentioned the sister event. Maybe give us a little bit of color of what goes on there. >> So, I'll over-simplify it. The planners of the events are going to cringe. But I guess the simple differentiation is tech focus at Ignite. Business focus at Invision, if you will. So a lot of business leaders there that are being spoken to with the language that they need to be spoken to with. Helping them understand the breadth and depth of the technology that's happening here at Ignite but translating it into business transformation. So here we're focused a little bit more on technology innovation over at Invision, I don't even know if I'm pointing at the right direction, business model innovation. >> So if F5 were to have its own conference, its own Ignite-like event, what would you want to communicate about the vision and the strategy and the product services that F5 provides? >> So I've touched on it so I'll just reiterate it. We are excited about the phenomenon that is multi-cloud implementation constructs, digital transformation. We're excited about being a driver for that phenomenon. Enabling it to happen at a pace that it otherwise would not be able to happen in. And so the innovation that we're doing from a technology perspective, the product portfolio that I described, big IP, VE, cloud edition, Big IQ, our management and orchestration platform, our CICD-focused cloud specific implementation, our SAS, our managed service offering that is Silver Line. All of that technology and innovation we're tremendously excited about along with business model innovation. Licensing models like enterprise license agreements, subscription, et cetera. All of this puts us in a position within the Venn diagram that is digital transformation to actually achieve that nirvana which is providing application services for every application, anywhere. And so if you come to our event that's what you're going to learn about. >> But actually F5 Agility was in our backyard in Boston. >> Oh, man! >> You just missed it. You just missed it. Yes. >> Excellent, excellent. Well we'll be there next time. >> I'm counting on it. Don't say it if you don't mean it. >> Great. Well Calvin, thank you so much for coming on the show. It was a real pleasure having you here. >> It was a pleasure being here. Thank you. >> I'm Rebecca Night for Stu Miniman. We will have more from Microsoft Ignite in the Cube's live coverage in just a little bit.

>> Announcer: Live from Washington, D.C. It's theCUBE covering DotNext Conference. Brought to you by Nutanix. >> Welcome back to the district everybody, I'm Dave Allante with Stu Miniman, and this is theCUBE, the leader in live tech coverage. We go out to the events, and we Extract the Signal from the Noise. We're here, this is day two of the Nutanix.NEXTConf, #NEXTConf, Chris Hsu is here, sorry Calvin Hsu is here, VP of Product Marketing at Citrix. Welcome to theCUBE. >> Thank you very much, nice to be here. >> So, you're up on stage earlier today right? A lot of good action here at the show. Talk about Citrix, and what you guys are doing here. >> Yeah, so I think Citrix, Nutanix, we've had a partnership going back for quite awhile. I think what really brought us together were customers that were actually trying to solve this issue, of how do I implement VDI, and how do I do this better right, there has to be a better way. And it's funny, we were just talking about chatting a little bit before about how many different infrastructure pieces and how many different components there are to learn in order to do VDI, and that was one of the things that always kind of stood as a barrier to adoption in some of the early days, going back, I don't know several years now, and they would say, well, you got to have, be an expert in networking, you got to be an expert in storage, you got to know all the server side infrastructure, the virtualization that goes with it, and then you got to also know the desktops, and the app parts of it, and how to manage all that. And in my experience it was all that technical knowledge, but it was also, it was also the people right? So, you also had to bring those people to the table, have one VDI project, go in and talk to a customer, and we're going to do a pilot for 200 people to start, and there'd be 20 people in the room. Because everybody had different areas of responsibility. And so as Nutanix is involved, and the whole idea of hyper-conversion, and HDI that's come around, that's really been some of the basis of where VDI is kind of getting that second booster of, in it's life cycle here, where they're realizing that it could just be a few people that are responsible for that HDI infrastructure, can deploy the VDI, and now they have a more simple reliable way of implementing that solution so (mumbles). >> I mean, that's kind of where, even when I go back to the converged infrastructure world that's, VDI was the one like foothold use case with Vblock's in the early days, and the HPE stuff, or HP then, and you know I have to say, I have to ask both of you guys, because you know this business really well, and you're obviously a VDI expert but, when you talk to customers, they get really excited about VDI, they're like, "Hey, this is a great use case, "we're going to, we're doing VDI, VDI, VDI, "it was a big project effort." When you talk to the analysts they're like, "Uhhh, VDI is so boring." What is it about VDI that there's this bifurcated opinion base right? Analysts uhhhh, okay, but customers eat it up. What's going on, what...? Unpack that for us. >> Well, I mean analysts don't necessarily feel the day-to-day pain of managing a desktop right? That's what it is right, so for them it's a-- >> Well said. >> It's the truth. Well, actually I know, I know some analysts that actually did that job, and so they're the ones that are still excited about it right? But in general, like once you get past the idea of that consulting a client on the complexities, and how do you choose a vendor and, and then it comes down to a few basic things, it's which one's going to deliver the best employee experience with the solution, which one's going to be the best operationally to manage and then sort of their job is done. But then, from a IT Admin perspective it's like they're still, every day they're managing new application update, the new desktop image, and it doesn't end right? And that's dozens and dozens of hours out of every week, every month, that you spend. >> Alright let's hear from the analyst. >> Dave, it was called VDI fatigue. Every year was the year of VDI you know. I think we've gotten beyond that, because I tell you, from my viewpoint, it was wait. It was this mess of a stack, and we're going to fix that. Oh wait, now storage is the mess, now flash is going to solve that, oh wait, mobile adoption is you know, the barrier, yet the opportunity, how do we modernize our applications, the changing workforce, mobile workforce. There were always the next, the next, the next, the next, the next thing and, it reminds me of our conversations with (mumbles) you know, it was like we're never finished, and a lot of it was, it was this big category of you know, you talk about the user experience, is I think, what Citrix is focused on, and how do we make that simpler and you know, so many analysts... The other thing from an analyst is, most analysts focus on a piece of it, and this is very different. I know some analysts focus on like, user experience, and let's look at the application, that's probably closer to where VDI is then, right, if you ask the storage guys they're like ah, VDI. If you ask the desktop people they're like wait, my place is fine so, it's that, it was a really complicated problem, but it's very different today, than it was, and I have to think with Nutanix it is, must've changed in the last five years. >> Absolutely, and well, I think the other thing is that's funny is if you take it back to like 2008 right? Analysts called the VDI game really early, so it's like you're saying every year was the VDI. Before anybody was deploying it in any sort of size, they were already saying it's a, X gazillion billion dollar market and that, and it, I think it's taken awhile for the customers... The customers are still just trying to dealing with some very basic desktop management issues today, and they're probably lagging behind the industry and analysts by three to five years I'd say, right? But what I hear now is, Windows 10 is coming around the horizon, how am I going to manage Windows 10 updates? I've got an Office 365 deployment project on my hands, how am I going to get this all out, how am I going to get the functionality that every one of my end users needs? And it comes around and it's like VDI is a great answer for that, it's a great way to solve that issue. >> Calvin, one of the things that we hear from new (mumbles) customers I mean, they love that kind of one-click simplicity, one-click update, and I hear about you know, Windows 10 is like the roll-out of the next thing, and where things break. How are Citrix and Nutanix working together to solve some of these challenges? >> Yeah, I think that approach of one-click, the automation you know, both the blue-printing types of technology is what we're pulling together. All that sort of automation is really important for, for this type of environment. You know I think the, we're both willing to pull together solutions that really then, drive that simplicity for, for both the infrastructure and the management, ongoing of that solution. It's like for example, we're working together on, work on the district's workspace appliance right? And that's, for us it's not a product name that's really a program, it's a way of defining HCI infrastructure like Nutanix and they're jumping on board with this. To be able to point that thing at the Citrix Cloud, and then download all the resources that it needs in order to run a Citrix workload on it. So it's a very automated way of getting stood up, so that not only is it deployment of the infrastructure, automated and simple, but placing that workload on it, and getting it set to manage, and then even running it and operating it is more like running and operating a Cloud service than it is even operating a local infrastructure for it. >> One of the things that David Floyer from Wikibon, has done a lot of analysis saying, if we can get to basically a single-managed entity is where he calls it, so I can have the entire thing comes out, not just the infrastructure, but all the way through the stack. Not only does that really help your deployment, but the overall kind of time-to-value, customer experience is just tremendously improved, tell us how you're helping to kind of reach that vision. >> Yeah, well I think it's time-to-value, but it's also making VDI accessible to more customers right, and more segments of the market. The types of things that VDI solves, security, manageability, those aren't just enterprise problems right? Even midsize companies, they have security concerns, and for them it's actually probably even more dramatic, like they have a breach there, and it's catastrophic for the company, not just, you know we're delayed by a few hours. And so you know, having that simplicity, and then making that whole thing easier to deploy, and faster, it's not just easier to deploy, but on day two, it's easier to manage ongoing. Those things are getting into tension again. >> So for years I remember in the Citrix, Synergy, a bunch of VMware, VM world's, talked to customers, and it was always a two-horse race between those two companies, and Citrix was like Secretariat, and VMware was like Devil His Due. You've probably never heard of Devil His Due. Pretty good horse but not Secretariat, and you guys, Citrix was the dominant player in that marketplace. What's the competitive situation today? It seems like VMware has made some acquisitions, has maybe caught up, maybe has some advantages, what, how do you see them as a competitor? >> I, so I think where Citrix is, I think that what really happens in the competitors space now is that it becomes less about VDI, versus VDI, and like what features are in each one. Although I could talk for hours, I think there's still a bunch of differentiation in there. You know earlier talking about user experience, I think the way we're looking at this market, and what's happening to it right now, is less about sort of user experience in the sense of a classic protocol versus protocol sense, in a technical sense, and more about, and I'll use the term more and more often about employee experience, alright, so it's not just what is the performance of my virtual desktop when I'm on x-y-z device, over a certain network. It is what happens that first time I give an employee a resource, or a virtual desktop, or a mobile application, or access to a SAS application, or an internally-hosted Web application through a virtual browser, and they go in and they, they want to get work done right? So the experience of that employee is now, not just one of these technologies, it is what we refer to as workspace technology. It's everything I need from the applications, to the files that I want to use, to the workflows that I want to kick off, and I think that will be their new area of differentiation, and again, that's where we want to move very far for. >> Calvin, what should we be expecting to see from Citrix and Nutanix going for a long partnership, and how does it improve even more for customers? >> I think you know, the stuff that Nutanix has announced here, with the whole Hybrid Cloud strategy, I think that very much is in alignment with our philosophy on Hybrid Cloud approaches for customers. So I would expect to see a lot more in that collaboration area. There's lots more that we can do on the NetScaler side of the business for networking, and enabling the reliability of a lot of these network connections as people become, you know I love that concept of the core, the distributing the Edge Cloud right, and all of that's going to need interconnectivity, and security and reliability. And you know, more of the same on making VDI simpler for, for all customers of all sizes. I think we're just at the cusp of you know we've got this automation plan going in, we're creating the workspace appliance in its simplicity there. I think there's a lot more we can do, again, from day two perspective operationally, as I keep going and I'm growing this thing, and I'm managing my images, and I'm managing applications, and growing the infrastructure, increasing performance, taking on different types of workloads, there's lots more we can do in that area. >> What is the all Citrix Stack Workplace Appliance? >> Right, so that is really the Nutanix has announced support for XenServer, and for us, you know XenServer, we've really done a transformation of that technology over the last couple years, where we've taken what was a general platform virtualization solution, and we've really specifically targeted at our workloads. At XenApp, XenDesktop, NetScaler, and making it the best virtualization platform for our, for our solutions. Why do we do that? We do that because there's going to be certain things that we need out of that layer from an innovation standpoint whether it's supporting graphics, which we were the first to do, across all the major ship vendors, virtual GPUs, coming up with new security paradigms like being able to do deep Hypervisor Introspection, and identify day one malware attacks before they, even infect any of the machines. You know, those sorts of innovations become really important that we can drive, and having control over XenServer we're able to do that. So through the partnership with Nutanix, and getting their support on that as well, then all the joint Nutanix and Citrix customers could take advantage of that innovation. So now they also have the obviously at their disposal, everything that Nutanix is putting into HV, everything we're putting into XenServer, and being able to manage it that way. So, in the workspace appliance, sort of reference guide for building this, one of the things we focus on is the XenServer component of it, and being able to have that innovation coming from Citrix as part of that solution. >> Great. Calvin, thanks very much for coming to theCUBE, appreciate your time, and your insights. >> Thank you, yeah it's good to be here. >> Good to see you. Alright, keep it right there buddy, Stu and I will be back with our next guest. We're live from DotNext, #NEXTConf, this is theCUBE. (techno music)

>> Good afternoon everyone, and welcome back to theCUBE where we're coming to you live from Detroit, Michigan at KubeCon and Cloud Native Con. We're going to keep theCUBE puns coming this afternoon because we have the pleasure of being joined by not one but two guests from Kubiya. John Furrier, my wonderful co-host. You're familiar with these guys. You just chatted with them last week. >> We broke the story of their launch and featured them on theCUBE in our studio conversation. This is a great segment. Real innovative company with lofty goals, and they're really good ones. Looking forward to it. >> If that's not a tease to keep watching I don't know what is. (John laughs) Without further ado, on that note, allow me to introduce Amit and Shaked who are here to tell us all about Kubiya. And I'm going to blow the pitch for you a little bit just because this gets me excited. (all laugh) They're essentially the Siri of DevOps, but that means you can, you can create using voice or chat or any medium. Am I right? Is this? Yeah? >> You're hired. >> Excellent. (all laugh) >> Okay. >> We'll take it. >> Who knows what I'll tell the chat to do or what I'll, what I will control with my voice, but I love where you're. >> Absolutely. I'll just give the high level. Conversational AI for the world of DevOps. Kind of redefining how self-service DevOps is supposed to be essentially accessed, right? As opposed to just having siloed information. You know, having different platforms that require an operator or somebody who's using it to know exactly how they're accessing what they're doing and so forth. Essentially, the ability to express your intent in natural language, English, or any language I use. >> It's quite literally the language barrier sometimes. >> Precisely. >> Both from the spoken as well as code language. And it sounds like you're eliminating that as an obstacle. >> We're essentially saying, turn simple, complex cast into simple conversations. That's, that's really what we're saying here. >> So let's get into the launch. You just launched a fresh startup. >> Yeah, yeah, yeah. >> Yeah. >> So you guys are going to take on the world. Lofty goals if that. I had the briefing. Where's the origination story come from? What, how did you guys get here? Was it a problem that you saw, you were experiencing, an itch you were scratching? What was the motivation and what's the origination story? >> Shaked: So. >> Amit: Okay, go first please. >> Essentially everything started with my experience as being an operator. I used to be a DevOps engineer for a few years for a large (indistinct) company. On later stages I even managed an SRE team. So all of these access requires Q and A staff is something that I experience nonstop on Slack or Teams, all of these communication channels. And usually I find out that everything happens from the chat. So essentially back then I created a chat bot. I connect this chat bot to the different organizational tools, and instead of the developers approaching to me or the team using the on call channel or directly they will just approach the bot. But essentially the bot was very naive, and they still needed to know what they, they want to do inside the bot. But it's still managed to solve 70% of the complexity and the toil on us as a team so we could focus on innovation. So Kubiya's a more advanced version of it. Basically with Kubiya you can define what we call workflows, and we convert all of these complexity of access request into simple conversations that the end users, which could be developers, but not only, are having with a DevOps team. So that's essentially how it works, and we're very excited about it. >> So you were up all night answering the same question over and over again. (all laugh) And you said, Hey, screw it. I'm going to just create a bot, bot myself up. (Shaked laughs) But it gets at something important. I mean, I'm not just joking. It probably happened, right? That was probably the case. You were up all night telling. >> Yeah, I mean it was usually stuff that we didn't need to maintain. It was training requests and questions that just keep on repeating themselves. And actually we were in Israel, but we sell three different time zones of developers. So all of these developers, as soon as the day finishes in Israel, the day in the US started. So they will approach us from the US. So we didn't really sleep. (all laugh) As with these requests non-stop. >> It's that 24 hour. >> Yeah, yeah. 24 hours for a single team. >> So the world clock global (indistinct) catches you a little sometimes. Yeah. >> Yeah, exactly. >> So you basically take all the things that you know that are common and then make a chat bot answering as if you're you. But this brings up the whole question of chat bot utilization. There's been a lot of debate in the AI circles that chat bots really haven't made it. They're not, they haven't been good enough. So 'cause NLP and other trivial, >> Amit: Sure. or things that haven't really clicked. What's different now? How do you guys see your approach cracking the code to go that kind of reasoning level? Bots can reason? Now we're in business. >> Yeah. Most of the chat bots are general purpose, right? We're coming with the domain expertise. We know the pain from the inside. We know how the operators want to define such conversations that users might have with the virtual assistant. So we combined all of the technical tools that are needed in order to get it going. So we have a a DSL, domain specific language, where the operators can define these easy conversations and combine all of the different organizational tools which can be done using DSDK. Besides this fact, we have a no code, for less technical people to create such workflows even with no code interface. And we have a CLI, which you could use to leverage the power of the virtual assist even right from your terminal. So that's how I see the domain expertise coming in that we have different communication channels for everyone that needs to be inside the loop. >> That's awesome. >> And I, and I can add to that. So that's one element, which is the domain expertise. The other one is really our huge differentiator, the ability to let the end users influence the system itself. So essentially. >> John: Like how? Give me an example. >> Sure. We call it teach me feature, but essentially if you have any type of a request and the system hasn't created an automation or hasn't, doesn't recognize it, you can go ahead and bind that into your intent and next time, and you can define the scope for yourself only, for the team, or even for the entire organization that actually has to have permission to access the request and control and so on. >> Savannah: That's something. Yeah, I love that as a knowledge base. I mean a custom tool kit. >> Absolutely. >> And I like that you just said for the individual. So let's say I have some crazy workflows that I don't need anybody else to know about. >> 100 percent. >> I can customize my experience. >> Mm hmm. >> Do you see your, this is really interesting, and I'm, it's surprising to me we haven't seen a lot of players in this space before because what you're doing makes a lot of sense to me, especially as someone who is less technical. >> Yeah. >> Do you view yourselves as a gateway tool for more folks to be involved in more complex technology? >> So, so I'll take that. It's not that we haven't seen advanced virtual assistants. They've existed in different worlds. >> Savannah: Right. >> Up until now they've existed more in CRM tools. >> Savannah: Right. >> Call centers, right? >> Shaked: Yeah. >> You go on to Ralph Lauren, Calvin Klein, you go and chat with. Now imagine you can bring that into a world of dev tools that has high domain expertise, high technical amplitude, and now you can go and combine the domain expertise with the accessibility of conversational AI. That's, that's a unique feature here. >> What's the biggest thing that's surprised you with the launch so far? The reaction to the name, Kubiya, which is Cube in Hebrew. >> Amit: Yes. >> Apparently. >> Savannah: Which I love. >> Which by the way, you know, we have a TM and R on our Cube. (all laugh) So we can talk, you know, license rights. >> Let's drop the trademark rules today, John, here. We're here to share information. Confuse the audience. Sorry about that, by the way. (all laugh) >> We're an open source, inclusive culture. We'll let it slide this time. >> The KubeCon, theCUBE, and Kubiya. (John laughs) In the Hebrew we have this saying, third time we all have ice cream. So. (all laugh) >> I think there's some ice cream over there actually. >> There is. >> Yeah, yeah. There you go. >> All kidding aside, all fun. What's, what's been the reaction? Got some press coverage. We had the launch. You guys launched with theCUBE in here, big reception. What's been the common feedback? >> And really, I think I expected this, but I didn't expect this much. Really, the fact that people really believe in our thesis, really expect great things from us, right? We've starting to working with. >> Savannah: Now the pressure's on. >> Rolling out dozens of POCs, but even that requires obviously a lot of attention to the detail, which we're rolling out. This is effectively what we're seeing. People love the fact that you have a unique and fresh way to approaching the self-service which really has been stalled for a while. And we've recognized that. I think our thesis is where we. >> Okay, so as a startup you have lofty goals, you have investors now. >> Amit: Yeah. >> Congratulations. >> Amit: Thank you. >> They're going to want to keep the traction going, but as a north star, what's your, what are you going to, what are you going to take? What territory are you going to take? Is it new territory? Are you eating someone's lunch? Who are you going to be competing with? What's the target? What's the, what's the? >> Sure, sure. >> I'm sure you guys have it. Who are you takin' over? >> I think the gateway, the entry point to every organization is a bottleneck. You solve the hard problem first. That's where you can go into other directions, and you can imagine where other operational workflows and pains that we can help solve once we have essentially the DevOps. >> John: So you see this as greenfield, new opportunity? >> I believe so. >> Is there any incumbent you see out there? An old stodgy? >> Today we're on internal developer platform service catalog type of, you know, use cases. >> John: Yeah. >> But that's kind of where we can grow from there and have the ecosystem essentially embrace us. >> John: How about the technology platform? >> Amit: Yeah. >> What's the vision for the innovation? >> Essentially want to be able to integrate with all of the different cloud providers, cloud solutions, SaaS platforms, and take the atlas approach that they were using right to the chats from everywhere to anywhere. So essentially we want in the end that users will be able to do anything that they need inside all of these complicated platforms, which some of them are totally complicated, with plain English. >> So what's the biggest challenge for you then on that front leading the technology side of the team? >> So I would say that the conversational AI part is truly complicated because it requires to extract many types of intentions from different types of users and also integrate with so many tools and solutions. >> Savannah: Yeah. So it requires a lot of thinking, a lot of architecture, but we are doing it just fine. >> Awesome. What do you guys think about KubeCon this week? What's, what's the top story that you see emerging out of this? Just generally as an industry observer, what's the most important? >> Savannah: Maybe it's them. Announcement halo. >> What's the cover story that you see? (all laugh) I mean you guys are in the innovation intent-based infrastructure. I get that. >> So obviously everyone's looking to diversify their engineering, diversify their platforms to make sure they're as decoupled from the main CSPs as possible. So being able to build their own, and we're really helping enable a lot of that in there. We're really helping improve upon that open source together with managed platforms can really play a very nice game together. So. >> Awesome. So are you guys hiring, recruiting? Tell us about the team DNA. Now you're in Tel Aviv. You're in the bay. >> Shaked: Check our openings on LinkedIn. (all laugh) >> We have a dozen job postings on our website. Obviously engineering and sales then go to market. >> So when theCUBE comes to Tel Aviv, and we have a location there. >> Yeah. >> Will you be, share some space? >> Savannah: Is this our Tel Aviv office happening right now? I love this. >> Amit: We will be hosting you. >> John: theCube with a C and Kube with a K over there. >> Yeah. >> All one happy family. >> Would love that. >> Get some ice cream. >> Would love that. >> All right, so last question for you all. You just had a very big exciting announcement. It's a bit of a coming out party for you. What do you hope to be able to say in a year that you can't currently say right now? When you join us on theCUBE next time? >> No, no, it's absolutely. I think our thesis that you can turn conversations into operations. It's, it sounds obvious to you when you think about it, but it's not trivial when you look into the workflows, into the operations. The fact that we can actually go a year from today and say we got hundreds of customers, happy customers who've proven the thesis or sharing knowledge between themselves, that would be euphoric for us. >> All right. >> You really are about helping people. >> Absolutely. >> It doesn't seem like it's a lip service from both of you. >> No. (all laugh) >> Is there going to be levels of bot, like level one bot level two, level three, and then finally the SRE gets on the phone? Is that like some point? >> Is there going to be bot singularity? Is that, is that what we're exploring right now? (overlapping chatter) >> Some kind of escalation bot. >> Enlightenment with bots. >> We actually planning a feature we want to call a handoff where a human in the loop is required, which often is needed. Machine cannot do it alone. We'll just. >> Yeah, I think it makes total sense for geos, ops at the same. >> Shaked: Yeah. >> But not exactly the same. Really good, good solution. I love the direction. Congratulations on the launch. >> Shaked: Thank you so much. >> Amit: Thank you very much. >> Yeah, that's very exciting. You can obviously look, check out that news on Silicon Angle since we had the pleasure of breaking it. >> Absolutely. >> If people would like to say hi, stalk you on the internet, where's the best place for them to do that? >> Be on our Twitter and LinkedIn handles of course. So we have kubiya.ai. We also have a free trial until the end of the year, and we also have free forever tier, that people can sign up, play, and come say hi. I mean, we'd love to chat. >> I love it. Well, Amit, Shaked, thank you so much for being with us. >> Shaked: Thank you so much. >> John, thanks for sitting to my left for the entire day. I sincerely appreciate it. >> Just glad I can help out. >> And thank you all for tuning in to this wonderful edition of theCUBE Live from Detroit at KubeCon. Who knows what my voice will be controlling next, but either way, I hope you are there to find out. >> Amit: Love it.

(bright upbeat music) >> Announcer: From theCUBE studios in Palo Alto in Boston, connecting with thought leaders around the globe, these are Cloud Native Insights. >> Hi, I'm Stu Miniman, the host of Cloud Native Insights. We talk about cloud native, we're talking about how customers can take advantage of the innovation and agility that's out there in the clouds, one of the undercurrents, not so hidden if you've been watching the program so far. We've talked a bit about serverless, say something that's helping remove the friction, allowed developers to take advantage of technology and definitely move really fast. So I'm really happy to welcome to the program, for coming from Fauna. First of all, I have the CTO and Co-founder, who's Evan Weaver. And also joining him is the new CEO Eric Berg. They said, both from Fauna, talking serverless, talking data as an API and talking the modern database. So first of all, thank you both for joining us. >> Thanks for having us Stu. >> Hi, good to be here. >> All right, so Evan, we're going to start with you. I love talking to founders always. If you could take us back a little bit, Fauna as a project first before it was a company, you of course were an early employee at Twitter. So if you could just bring us back a little bit, what created the Fauna project and bring us through a brief history if you would. >> So I was employee 15 and Twitter, I joined in 2008. And I had a database background, I was sort of a performance analyst and worked on Ruby on Rails sites at CNET networks with the team that went on to found GitHub actually. Now I went to Twitter 'cause I wanted Twitter the product to stay alive. And for no greater ambition than that. And I ended up running the back end engineering team there and building out all the distributed storage for the core business objects, tweets, timelines, the social graph, image storage, the cache, that kind of thing. And this was early in the cloud era. API's were new and weird. You couldn't get Amazon EC2 off the shelf easily. We were racking hardware and code ancient center. And there were no databases or platforms for data of any kind. They really let us the Twitter engineering team focus on building the product. And we did a lot of open source work there. Some of which has influenced Fauna, originally, Twitter's open source was hosted on the Fauna GitHub account, which predated Twitter like you mentioned. And I was there for four years build out the team, basically scaled the site, especially scaled the Twitter.com API. And we just never found a platform which was suitable for what we were trying to accomplish. Like a lot of what Twitter did was itself a platform. We had developers all over the world using the Twitter API to interact with tweets. And we're frustrated that we basically had to become specialists in data systems because there wasn't a data API, we can just build the product on. And ultimately, then data API that we wished we had, is now Fauna. >> Well, it's a story we've loved hearing. And it's fascinating one, is that the marketplace wasn't doing what we needed. Often open source is a piece of that, how do we scale that out? How do we build that? Realized that the problem that you have is what others have. And hey, maybe there's a company. So could you give us that transition, Fauna as a product, as a company, where was it understood that, hey, there's a lot of other people that can take advantage from some of the same tools that you needed before. >> I mean, we saw it in the developers working with the Twitter platform. We weren't like, your traditional database experiences, either manage cloud or on-prem, you have to administrate the machine, and you're responsible for its security and its availability and its location and backups and all that kind of thing. People building against Twitter's API weren't doing that. They're just using the web interface that we provided to them. It was our responsibility as a platform provider. We saw lots of successful companies being built on the API, but obviously, it was limited specifically to interacting with tweets. And we also saw peers from Twitter who went on to found companies, other people we knew in the startup scene, struggling to just get something out the door, because they had to do all this undifferentiated heavy lifting, which didn't contribute to their product at all, if they did succeed and they struggled with scalability problems and security problems and that kind of thing. And I think it's been a drag on the market overall, we're essentially, in cloud services. We're more or less built for the enterprise for mature and mid market and enterprise companies that already had resources to put behind these things, then wasn't sort of the cloud equivalent of the web, where individuals, people with fewer resources, people starting new projects, people doing more speculative work, which is what we originally and Jack was doing at Twitter, it just get going and build dynamic web applications. So I think the move to cloud kind of left this gap, which ultimately was starting to be filled with serverless, in particular, that we sort of backtracked from the productivity of the '90s with the lamp era, you can do everything on a single machine, nobody bothered you, you didn't have to pay anyone, just RPM install and you're good to go. To this Kubernetes, containers, cloud, multi site, multi region world where it's just too hard to get a basic product out the door and now serverless is sort of brought that around full circle, we see people building those products again, because the tools have probably matured. >> Well, Evan, I really appreciate you helping set the table. I think you've clearly articulated some of the big challenges we're seeing in the industry right now. Eric, I want to bring you into the conversation. So you relatively recently brought in as CEO, came from Okta a company that is also doing quite well. So give us if you could really the business opportunity here, serverless is not exactly the most mature market, there's a lot of interest excitement, we've been tracking it for years and see some good growth. But what brought you in and what do you see is that big opportunity. >> Yeah, absolutely, so the first thing I'll comment on is what, when I was looking for my next opportunity, what was really important is to, I think you can build some of the most interesting businesses and companies when there are significant technological shifts happening. Okta, which you mentioned, took advantage of the fact of SaaS application, really being adopted by enterprise, which back in 2009, wasn't an exactly a known thing. And similarly, when I look at Fauna, the move that Evan talked about, which is really the maturation of serverless. And therefore, that as an underpinning for a new type of applications is really just starting to take hold. And so then there creates opportunities that for a variety of different people in that stack that to build interesting businesses and obviously, the databases is an incredibly important part of that. And the other thing I've mentioned is that, a lot of people don't know this but there's a very good chunk of Okta's business, which is what they call their customer identity business, which is basically, servicing of identity is a set of API's that people can integrate into their applications. And you see a lot of enterprises using this as a part of their digital transformation effort. And so I was very familiar with that model and how prevalent, how much investment, how much aid was out there for customers, as every company becoming a software company and needing to rethink their business and build applications. And so you put those two trends together and you just see that serverless is going to be able to meet the needs of a lot of those companies. And as Evan mentioned, databases in general and traditionally have come with a lot of complexity from an operational perspective. And so when you look at the technology and some of the problems that Fauna has solved, in terms of really removing all of that operational burden when it comes to starting with and scaling a database, not only locally but globally. It's sort of a new, no brainer, everybody would love to have a database that scales, that is reliable and secure that they don't have to manage. >> Yeah, Eric, one follow up question for you. I think back a few years ago, you talked to companies and it's like, okay, database is the center of my business. It's a big expense. I have a team that works on it. There have been dealt so much change in the database market than most customers I talked to, is I have lots of solutions out there. I'm using Mongo, I've got Snowflake, Amazon has flavors of things I'm looking at. Snowflake just filed for their IPO, so we see the growth in the space. So maybe if you could just obviously serverless is a differentiation. There's a couple of solutions out there, like from Amazon or whether Aurora serverless solution but how does Fauna look to differentiate. Could you give us a little bit of kind of compared to the market out there? >> Sure, yeah, so at the high level, just to clarify, at the super high level for databases, there tends to be two types operational databases and then data warehouse which Snowflake is an example of a data warehouse. And as you probably already know, the former CEO of Snowflake is actually a chairman of Fauna. So Bob Muglia. So we have a lot of good insight into that business. But Fauna is very much on the operational database side. So the other half of that market, if you will, so really focused on being the core operational store for your application. And I think Evan mentioned it a little bit, there's been a lot of the transformation that's happened if we rewind all the way back to the early '90s, when it was Oracle, and Microsoft SQL Server were kind of the big players there. And then as those architectures basically hit limits, when it came to applications moving to the web, you had this whole rise in a lot of different no SQL solutions, but those solutions sort of gave up on some of the promises of a relational database in order to achieve some of the ability to scale in the performance required at the web. But we required then a little bit more sophistication, intelligence, in order to be able to basically create logic in your application that could make up for the fact that those databases didn't actually deliver on the promises of traditional relational databases. And so, enter Fauna and it's really sort of a combination of those two things, which is providing the trust, the security and reliability of a traditional relational database, but offering it as serverless, as we talked about, at the scale that you need it for a web application. And so it's a very interesting combination of those capabilities that we think, as Evan was talking about, allows people who don't have large DevOps teams or very sophisticated developers who can code around some of the limitations of these other databases, to really be able to use a database for what they're looking for. What I write to it is what I'm going to read from it and that we maintain that commitment and make that super easy. >> Yeah, it's important to know that the part of the reason that operational database, the database for mission critical business data has remained a cost center is because the conventional wisdom was that something like Fauna was impossible to build. People said, you literally cannot in information science create a global API for data which is transactional and consistent and suitable for relying on, for mission critical, user login, banking payments, user generated content, social graphs, internal IT data, anything that's irreplaceable. People said, there can be no general service that can do this ubiquitously a global internet scale, you have to do it specifically. So it's sort of like, we had no power company. Instead, you could call up Amazon, they drive a truck with a generator to your house and hook you up. And you're like, right on, I didn't have to like, install the generator myself. But like, it's not a good experience. It's still a pain in the neck, it's still specific to the location you're at. It's not getting utility computing from the cloud the way, it's been a dream for many decades that we get all our services through brokers and API's and the web and it's finally real with serverless. I want to emphasize that the Fauna it technology is new and novel. And based on and inspired by our experience at Twitter and also academic research with some of our advisors like Dr. Daniel Abadi. It's one of the things that attracted us, Snowflake chairman to our company that we'd solve groundbreaking problems in information science in the cloud, just the way Snowflakes had. >> Yeah, well and Evan, yeah please go on Eric. >> Yeah, I'm just going to have one thing to that, which is, in addition, I think when you think about Fauna and you mentioned MongoDB, I think they're one of a great examples of database companies over the last decade, who's been able to build a standalone business. And if you look at it from a business model perspective, the thing that was really successful for them is they didn't go into try to necessarily like, rip and replace in big database migrations, they started evolving with a new class of developers and new applications that were being developed and then rode that obviously into sort of a land and expand model into enterprises over time. And so when you think about Fauna from your business value proposition is harnessing the technological innovation that Evan talked about. And then combining this with a product that bottoms up developer first business motion that kind of rides this technological shift into you creating a presence in the database market over time. >> Well, Evan, I just want to go back to that, it's impossible comment that you made, a lot of people they learn about a technology and they feel that that's the way the technology works. Serverless is obviously often misunderstood from the name itself, too. We had a conversation with Andy Jassy, the CEO of AWS a couple years ago, and he said, "If I could rebuild AWS from the ground up today, "it would be using all serverless," that doesn't mean only lambda, but they're rebuilding a lot of their pieces underneath it. So I've looked at the container world and we're only starting the last year or so, talking about people using databases with Kubernetes and containers, so what is it that allows you to be able to have as you said, there's the consistency. So we're talking about acid there, not worry about things like cold starts, which are thing lots of people are concerned about when it comes to serverless and help us understand a little bit that what you do and the underlying technologies that you leverage. >> Yeah, databases are always the last to evolve because they're the riskiest to change and the hardest to build. And basically, through the cloud era, we've done this lift and shift of existing on premises solutions, especially with databases into cloud machines, but it's still the metaphor of the physical computer, which is the overriding unit of granularity mental concept, everything like you mentioned, containers, like we had machines then we had Vms, now we have containers, it's still a computer. And the database goes in that one computer, in one spot and it sits there and you got to talk to it. Wherever that is in the world, no matter how far away it is from you. And people said, well, the relational database is great. You can use locks within a single machine to make sure that you're not conflicting your data when you update it, you going to have transactionality, you can have serialize ability. What do you do, if you want to make that experience highly available at global scale? We went through a series of evolutions as an industry. From initially that the on-prem RDBMS to things like Google's percolator scheme, which essentially scales that up to data center scale and puts different parts of the traditional database on different physical machines on low latency links, but otherwise doesn't change the consistency properties, then to things like Google Spanner, which rely on synchronized atomic clocks to guarantee consistency. Well, not everyone has synchronized atomic clocks just lying around. And they're also, their issues with noisy neighbors and tenancy and things because you have to make sure that you can always read the clock in a consistent amount of time, not just have the time accurate in the first place. And Fauna is based on and inspired and evolved from an algorithm called Calvin, which came out of a buddy's lab at Yale. And what Calvin does is invert the traditional database relationship and say, instead of doing a bunch of work on the disk and then figuring out which transactions won by seeing what time it is, we will create a global pre determined order of transactions which is arbitrary by journaling them and replicating them. And then we will use that to essentially derive the time from the transactions which have already been committed to disk. And then once we know the order, we can say which one's won and didn't win and which happened before, happen after and present the appearance of consistency to all possible observers. And when this paper came out, it came out about a decade ago now I think, it was very opaque. There's a lot of kind of hand waving exercises left to the reader. Some scary statements about how wasn't suitable for things that in particular SQL requires. We met, my co-founder and I met as Fauna chief architect, he worked on my team at Twitter, at one of the database groups. We were building Fauna we were doing our market discovery or prototyping and we knew we needed to be a global API. We knew we needed low latency, high performance at global scale. We looked at Spanner and Spanner couldn't do it. But we found that this paper proposed a way that could and we can see based on our experience at Twitter that you could overcome all these obstacles which had made the paper overall being neglected by industry and it took us quite a while to implement it at industrial quality and scale, to qualify it with analysts and others, prove to the world that it was real. And Eric mentioned Mongo, we did a lot of work with Cassandra as well at Twitter, we're early in the Cassandra community. Like I wrote, the first tutorial for Cassandra where data stacks was founded. These vendors were telling people that you could not have transactionality and scale at the same time, and it was literally impossible. Then we had this incrementalism like things with Spanner. And it wasn't till Fauna that anyone had proved to the world that that just wasn't true. There was more marketing around their failure to solve the information science problem, than something fundamental. >> Eric, I'm wondering if you're able to share just order of magnitude, how many customers you have out there from a partnership standpoint, we'd like to understand a little bit how you work or fit into the public cloud ecosystems out there. I noticed that Alphabets General Venture Fund was one of the contributors to the last raise. And obviously, there's some underlying Google technology there. So if you could just customers and ecosystem. >> Yeah, so as I mentioned, we've had a very aggressive product lead developer go to market. And so we have 10s of thousands of people now on the service, using Fauna at different levels. And now we're focused on, how do we continue to build that momentum, again, going back to the model of focus on a developer lead model, really what we're focused on there is taking everything that Evan just talked about, which is real and very differentiated in terms of the real core tech in the back end and then combining that with a developer experience that makes it extremely easy to use and really, we think that's the magic in terms of what Fauna is bringing, so we got 10s of thousands of users and we got more signing up every day, coming to the service, we have an aggressive free plan there and then they can migrate up to higher paying plans as they consume over time. And the ecosystem, we're aggressively playing in the broader serverless ecosystem. So what we're looking at is as Evan mentioned, sometimes the databases is the last thing to change, it's also not necessarily the first thing that a developer starts from when they think about building their application or their website. And so we're plugging into the larger serverless ecosystem where people are making their choices about potentially their compute platform or maybe a development platform like I know you've talked to the folks over at JAMstack, sorry at Netlify and Purcell, who are big in the JAMstack community and providing really great workflows for new web and application developers on these platforms. And then at the compute layer, obviously, our Amazon, Google, Microsoft all have a serverless compute solution. CloudFlare is doing some really interesting things out at the edge. And so there's a variety of people up and down that stack, if you will, when people are thinking about this new generation of applications that we're plugging into to make sure that the Fauna is that the default database of choice. >> Wonderful, last question, Evan if I could, I love what I got somebody with your background. Talk about just so many different technologies maturing, give us a little bit as to some of the challenges you see serverless ecosystem, what's being attacked, what do we still need to work on? >> I mean, serverless is in the same place that Lamp was in the in the early '90s. We have the old conservatives ecosystem with the JAMstack players that Eric mentioned. We have closed proprietary ecosystems like the AWS stack or the Google Firebase stack. As to your point, Google has also invested in us so they're placing their bets widely. But it's seeing the same kind of criticism. That Lamp, the Linux, Apache, MySQL, PHP, Perl, it's not mature, it's a toy, no one will ever use this for real business. We can't switch from like DV2 or mumps to MySQL, like no one is doing that. The movement and the momentum in serverless is real. And the challenge now is for all the vendors in collaboration with the community of developers to mature the tools as those the products and applications being built on the new more productive stack also mature, so we have to keep ahead of our audience and make sure we start delivering and this is partly why Eric is here. Those those mid market and ultimately enterprise requirements so that business is built on top of Fauna today, can grow like Twitter did from small to giant. >> Yeah, I'd add on to that, this is reminiscent for me, back in 2009 at Okta, we were one of the early ISVs that built on in relied 100% on AWS. At that time there was still, it was very commonplace for people racking and stacking their own boxes and using Colo and we used to have conversations about I wonder how long it's going to be before we exceed the cost of this AWS thing and we go and run our own data centers. And that would be laughable to even consider today, right, no one would ever even think about that. And I think serverless is in a similar situation where the consumption model is very attractive to get started, some people sitting there, is it going to be too expensive as I scale. And as Evan mentioned, when we think about if you fast forward to kind of what the innovation that we can anticipate both technologically and economically it's just going to be the default model that people are going to wonder why they used to spend all these time managing these machines, if they don't have to. >> Evan and Eric, thank you so much, is great to hear the progress that you've made and big supporters, the serverless ecosystem, so excited to watch the progress there. Thanks so much. >> Thanks Stu. >> Thanks for having us Stu. >> All right and I'm Stu Miniman. Stay tuned. Every week we are putting out the Cloud Native Insights. Appreciate. Thank you for watching. (bright upbeat music)

>>from the >>Cube Studios in Palo Alto and Boston connecting with thought leaders all around the world. This is a cube conversation >>over and welcome to this special cube coverage of AWS Partner Awards show. I'm John Furrier, host of The Cube. We're here in our Palo Alto, California studio is doing the remote interviews with our quarantine Cruelty during this time of covert were remote with the best remote Work solution award for AWS Partner Awards goes to Tyler Technologies in the city of Alvin Municipal Court. And we have Sandy, Peter's vice president, general manager of virtual courts and in code court system. Sandy's here to talk about that. And Sonya Gates, who is a city of albums. Mutual court court administrator. Welcome. And congratulations for the best promote work solution. We're remote. Congratulations. Okay, so, CNI, I'll start with you. Tyler Technologies, You're the general manager of the encode Court. This is a vert. This is a solution that you're deploying with the city of Alvin to do some things. Take a minute to explain what you guys are doing together. What is your group of Tyler do And how is it working with City of Album? >>John Tyler Technologies is just completely focused on ah, local, state and federal government software and services. And, uh, particularly the code court application focuses on municipal court, which is what Sonya is the court administrator for Calvin. We have about 900 clients across the U. S that do that same thing. We had this idea about coming up with a remote solution for, ah, ability for someone toe instead of having to go to court to see a judge that they could do that remotely and really have the same experience. And so we sort of launched off on that Ah, and worked with several different of our clients and came up with a way for for that happens on you. I got involved in it very early on and has been instrumental in helping us continue to make it successful. >>When you talk about the city of albums based court system I've seen with Koven, people are sheltering in place and they're not moving around much. You have to have a solution. Talk about the partnership with Tyler. How did this come together? How do you guys were? Take us through that. >>Well, we we have a great relationship with Tyler Technologies. They are very instrumental in our day to day processing. They send out an email with the idea due to Coben, And as soon as we receive the email, we decided that was the best solution for for our court. And we just immediately jumped on board with it so we could resolve cases and not get behind. >>So the virtual court means okay, I get a ticket, I want to appeal it. No way would show up. And now I can't. So it interfaces and take me through the solution. And what is a best fit involved in some some things on the cloud. >>It definitely is on the cloud, John. And, um and that's exactly right. So if you get ah, you get a citation, sometimes you may want to appeal that sometimes you just wanna find out what your options are, and you are going to go appear before a judge. You can do that remotely now, through this through our application, it supports all the video. You can upload documents, exchange those ah, supporting documents. Ah, and ah. And then it interfaces with our case management system so that a sea change is we made on the case. They're reflected and the defendant can see those. And so it just really the whole idea is remotely being ableto go before the judge find out what your options are. Go through that process. And then at the very end, it gives them a way. The completely take care of that case on Within a few minutes, it could be completely resolved. >>So take us through the city of Alvin's court system there. What's the challenges that you have? Um And what was some of the feedback when you first brought this out? Take us through what happened? >>Well, to be honest, it was for us, it was unknown territory. We were a little nervous. We were a little scared to do something of this sort. But with the situation at hand, we had to figure out something, and this was the best fit for us. There was other options available, but we we prefer to stay within Tyler and utilize the system to its fullest. So that why we just said, Okay, let's do this. I have a judge. That's amazing. That is very tech savvy. And he was on board and my city manager. So just working with Tyler each way. You know, each step of the way, you know, in them comforting us in a sense, you know, to let us know. Hey, it's okay. We're here. Each step of the way will be built this together. And that's kind of where we started with the whole project. >>So this is a low hanging fruit. Obviously, it's not Jury, I'm assuming not a jury kind of situations. More of other non jury activities, right? >>It's the day to day court, you know, non jury. We're not doing any during Charles right now until after the governor allows us. So it's just the regular, you know, pre trials, the attorney dockets, arrangements and those sorts of cases. >>I'd be love to be on the planning sessions As you start to roll out the software for jury selection. We'll go into that kind of like what you're looking to look like, You know, it's going to be a digital surveillance. I don't know. It could be crazy, but this >>is the >>future. This is what we're talking about here. This is cloud scale. One of the benefits of cloud is is taking things and doing experiments. We hear that all the time. What's take us through the judge. So you see these tech savvy of these, like Zoom like, calls it like Is there a workflow trying? Envision what stood up in terms of the encode virtual courtside? Sandy, Sonia, What's What's it like? What's that? Take me through the experience? >>Well, everything's tied in together where a zoom and other options out there it's separated from your software so that, you know, that was one of the parts of going through Tyler with this virtual port is because everything's tied into one. We don't have to enter data or anything. After the dock, it's over. It's all live our forms. As soon as the defendant and the judge make an agreement, it put into TCM where the defendant can see it live, signed the orders and immediately get it back to us. And there's no delay time. There's no downtime, Um, and it's housed in one. So we're not having the mis data or, you know, it eliminates a lot of errors. Clerical errors are cases from being miss, >>and the judge handles everything right. He just he deals with the personal interactions reviews the data the defendant makes >>the clarity do a lot to. He's talking. And as he's talking, we're entering his orders as we speak. >>So it's real time thing. This is true agility. Sadie, this is the future. This is where the solutions start to get the scale. So what's next? What is the vision? How do you guys see the next step? Because, I mean, we all know that, you know, Kobe will be over soon. We hope faster than it's happened. But it will be a hybrid world. And I think this shows a template for efficiency. >>Yes. Yeah, I think that's a great point. And it is the future. We're going to continue to leverage our relationship with AWS, which has just been incredible to this process, and and, uh, we went way beyond what we were expecting just in terms of resource is and, uh, and helping us even just within our own development processes as we as we brought something to scale on in learning how to have a low test and, uh, really build applications that can scale out. And so we believe it is the future. And ah, Sonia makes a great point many times because they live in an area where sometimes there's other natural disasters, like hurricanes that can disrupt what's going on for them. Ah, but then also as you, as you just think about really what I would call a responsibility. As we move forward, we have a responsibility to provide ways that people can take care of things Ah, and not put themselves at risk. And a swee move into the future past Covad. Then s O. We're going to continue to leverage the technology that AWS provides the scalability, the how we can load test and everything. And, uh and it was really a no brainer for us toe run this application on the AWS services for us >>and Sonia. It's also not just about justice, not only getting the folks who are speeding and taking care of the penalties there, but it's also potentially for justice. If someone is not guilty or they want to get business has to continue, right? So this extends into the use case of remote hybrid the future because our work can be distributed now you have efficiencies. This is going to create a connected system which ultimately can be a connected community. >>Yeah, and it's going to reduce the failure to a rate here for court cases. Also, um, so that'll be less warrant more compliant, Um, in the easier. Well, it's a better relationship between us, the court and our defendants because they have the option of not having to leave work or miss appointments. You know, they can still attended their case and do other things that they need to do without taking a spin. A, you know, a couple of hours and sit in a room. And you know the court. >>That's a huge point. Sandy. This is about resource utilization on both sides, not just the court's and the city of Alvin on the municipal side. The citizens, it's efficiency. I mean, how many people don't show up because they can't get out of work or they need to make their paycheck or they have their their family? These need to be met. So all these things play into the psychology of of the way of life. This is digital life, virtualization of of the of life. It really is a big thing. >>Yeah. Yeah, I think I think you're exactly right. I mean you're hitting on some of the some great points. That's exactly right. And when you think about what has to happen for you to go and maybe go before a judge and ah, take off work, you've got to go buy traffic, find parking. You may have to have someone that takes care of your Children. There's there's all sorts of things that you're having to go through just to get down and and be in front of a judge that this can help with. And I think it's just one aspect to your point, really trying to think of, uh, really starting to help government think about how to be more customer centric out of provide some ways for people Teoh take care of of what they need to take care of. Uh and, uh and so we're really trying in your your point about connected communities. Is is a huge key point for us at Tyler, as we think of ways that we can help a community be more connected for sure. >>Well, you know, I'm huge into whole civic relationships and having a productive government and having citizens be served for that reasons and having it be a community. And this and now more than ever, transparency is helpful, right? This only helps things. So you guys are doing a really great job of one enabling a work environment remotely. In this case, it's for the courts to be operational. Is they need to be, But it clearly can extend. So, Sanjay, I gotta ask you the question. I'd love to get your commentary on surprises when you rolled this out. You know where people like Oh, my God, no one's ever going to use it or it's just too techy. Or has there been any pleasant surprises or things that surprised you that you didn't think was gonna happen to >>give us >>some kind of commentary on some observations that you've seen from from remote working, rolling out the best remote work solution? >>It's been very interesting. Um, we read our actual first defendant. He was elderly, and so we were kind of concerned. Okay, well, we know how to connect, you know, and he did amazing. So that's kind of where we knew if if we could reach the older generation and he can connect all these younger defendants and you know, younger people what shouldn't have any issues. So he was, you know, we explained to him, Hey, you're our first defendant. This is new to us. It's new to you. And he did awesome. So that kind of gave us the confidence we needed to pursue it even more and push it out there and give the defendants options. There's been, um we've looked. Some people forget, and so do I. That were on camera. And, you know, we see up with this, um, they forget their vehicle, you know, made it a few bumps, but it was like walking in the background. Yeah. Um, so it's been It's been an experience, but a pleasant experience. And it gave us where we didn't want a backlog of cases. There are over and having the virtual option through Tyler has We were like, Oh, it first started. We got behind until we launched about. We had about 800 cases we got behind on. And then as soon as we launched out virtual port. Now we're caught up, my courts running smooth, everything's great, and there's no backlog of cases. >>Clear. The backlog of the question I want to ask is that elderly first a user that did he or she get an early adopter discount on the sentence? >>Fine. Yeah, I was shocked. >>I kind of resent the elderly remark. I think he's referring to me. >>No, no, no, he was and he was in his eighties. >>Okay, I feel I feel young men while you guys congratulations. I like to get your parting thoughts. Just with cloud technology. A lot of other folks out there are looking at re imagining public service specifically around these times where there's a lot of emotional stress, like you got back long. You don't want to have the court get back. You can see that people don't want tickets hanging out there. But that kind of encapsulate people's feelings right now. And I think remote citizenship is coming. Just your thoughts on how you see this as a beginning starting point for cloud computing enabling the efficiencies, the solutions and the applications for more connected community experience. So we'll start with you. >>Okay. Um, I can see this. This is the way we're going to keep things. We like the option. The flexibility that are defendants or citizens have, um it it's opened our eyes And if you're if there's other courts out there that are kind of hesitant to go ahead and jump in and do it, I strongly recommend Just do it. It's It's scary in the very beginning because a lot of us, we're not used to it. But after you get through it and you go through the changes, it's It's so working in the end and you'll see such a more of a compliance for both sides and you know, it reduces the stress on staff. Having to send out Mel notice is, you know, for fire to appears and stuff of that sort produced warrants. So it's been a win win all the way around. Um, so if I could reach any court out there, that's kind on the line of doing that. Just just do it, >>Alright? Yeah, great. Sandy >>Gun and yeah, John. For us, Cloud is the future. I mean, every every application we have. Ah, we're actively working. If it's not already a cloud based solution, it will be Ah, and And we're a huge believer in the scalability. But But when you look at applications like this is as an example, Ah Tyler, virtual court, where it's really a win win situation. It's it's better for the court. They can continue to carry on their business. It's better for the citizen because now they can actually take care of something that they weren't going to be able to take care of in the past. And, Ah, and as we continue to find Win Win, uh, solutions cloud based solutions, they're going to be at the core of that in terms of just how easy it is to say excess and roll out. So it's a big part of our future, and we believe it's a big part of of our customer future as well. >>Well, congratulations. Modernization has positive impacts if done right, more times freed up to work on maybe personal things and connect those communes and bring people together. Congratulations. Tyler Technologies in the City of Album for the best remote work solution. It's the court system. Get those tickets paid, clear that backlog. And now you've got all the time in the world. So you take I work on other things. What do >>you do with your free time? I'm gonna take a vacation. Thank >>you so much. For thanks. Conversation and again. Congratulations. Thanks for time. >>Thank you. >>Okay, this is the Cube's coverage of AWS Public Sector Partners. Awards show I'm John Furrier with best remote work solution. Thanks for watching. Yeah. Yeah, yeah, yeah, yeah.

(upbeat music) >> From the Silicon Angle Media office in Boston, Massachusetts, it's theCube. Now, here's your host, Stu Miniman. >> Hi, I'm Stu Miniman, and welcome to the first interview of theCube in our Boston area studio for 2020. And to help me kick it off, Jeremy Daly who is the host of Serverless Chats as well as runs the Serverless Day Boston. Jeremy, saw you at reInvent, way back in 2019, and we'd actually had some of the people in the community that were like hey, "I think you guys like actually live and work right near each other." >> Right. >> And you're only about 20 minutes away from our office here, so thanks so much for making the long journey here, and not having to get on a plane to join us here. >> Well, thank you for having me. >> All right, so as Calvin from Calvin and Hobbes says, "It's a new decade, but we don't have any base on the moon, "we don't have flying cars that general people can use, "but we do have serverless." >> And our robot vacuum cleaners. >> We do have robot vacuum cleaners. >> Which are run by serverless, as a matter of fact. >> A CUBE alum on the program would be happy that we do get to mention there. So yeah, you know serverless there are things like the iRobot, as well as Alexa, or some of the things that people, you know usually when I'm explaining to people what this is, and they don't understand it, it's like, Oh, you've used Alexa, well those are the functions underneath, and you think about how these things turn on, and off, a little bit like that. But maybe, we don't need to get into the long ontological discussion or everything, but you know you're a serverless hero, so you know give us a little bit, what your hearing from people, what are some of the exciting use cases out there, and you know where serverless is being used in that maturity today. >> Yeah, I mean well, so the funny thing about serverless and the term serverless itself, and I do not want to get into a long discussion about this, obviously. I actually wrote a post last year that was called stop calling everything serverless, because basically people are calling everything serverless. So it really, what it, what I look at it as, is something where, it just makes it really easy for developers to abstract away that back end infrastructure, and not having to worry about setting up Kubernetes, or going through the process of setting up virtual machines and installing software is just, a lot of that stuff is kind of handled for you. And I think that is enabled, a lot of companies, especially start-ups is a huge market for serverless, but also enterprises. Enabled them to give more power to their developers, and be able to look at new products that they want to build, new services they want to tackle or even old services that they need to, you know that may have some stability issues or things like long running ETL tasks, and other things like that, that they found a way to sort of find the preferal edges of these monolithic applications or these mainframes that they are using and find ways to run very small jobs, you know using functions as a server, something like that. And so, I see a lot of that, I think that is a big use case. You see a lot of large companies doing. Obviously, people are building full fledged applications. So, yes, the web facing user application, certainly a thing. People are building API's, you got API Gateway, they just released the new HEDP API which makes it even faster. To run those sort of things, this idea of cold starts, you know in AWS trying to get rid of all that stuff, with the new VPC networking, and some of the things they are doing there. So you have a lot of those type of applications that people are building as well. But it really runs the gambit, there are things all across the board that you can do, and pretty much anything you can do with the traditional computing environment, you can do with a serverless computing environment. And obviously that's focusing quite a bit on the functions as a service side of things, which is a very tiny part of serverless, if you want to look at it, you know sort of the broader picture, this service full or managed services, type approach. And so, that's another thing that you see, where you used to have companies setting up you know, mySQL databases and clusters trying to run these things, or even worse, Cassandra rings, right. Trying to do these things and manage this massive amount of infrastructure, just so that they could write a few records to a database and read them back for their application. And that would take months sometimes, for them to get it setup and even more time to try to keep running them. So this sort of revolution of managed services and all these things we get now, whether that the things like managed elastic search or elastic search cloud doing that stuff for you, or Big Table and Dynamo DB, and Manage Cassandra, whatever those things are. I'm just thinking a lot easier for developers to just say hey, I need a database, and okay, here it is, and I don't have to worry about the infrastructure at all. So, I think you see a lot of people, and a lot of companies that are utilizing all of these different services now, and essentially are no longer trying to re-invent the wheel. >> So, a couple of years ago, I was talking to Andy Jassy, at an interview with theCube, and he said, "If I was to build AWS today, "I would've built it on serverless." And from what I've seen over the last two or three years or so, Amazon is rebuilding a lot of there servers underneath. It's very interesting to watch that platform changing. I think it's had some ripple effect dynamics inside the company 'cause Amazon is very well known for their two pizza teams and for all of their products are there, but I think it was actually in a conversation with you, we're talking about in some ways this new way of building things is, you know a connecting fabric between the various groups inside of Amazon. So, I love your view point that we shouldn't just call everything serverless, but in many ways, this is a revolution and a new way of thinking about building things and therefore, you know there are some organizational and dynamical changes that happen, for an Amazon, but for other people that start using it. >> Yeah, well I mean I actually was having a conversation with a Jay Anear, whose one of the product owners for Lambda, and he was saying to me, well how do we sell serverless. How do we tell people you know this is what the next way to do things. I said, just, it's the way, right. And Amazon is realized this, and part of the great thing about dog fooding your own product is that you say, okay I don't like the taste of this bit, so we're going to change it to make it work. And that's what Amazon has continued to do, so they run into limitations with serverless, just like us early adopters, run into limitations, and they say, we'll how do we make it better, how do we fix it. And they have always been really great to listening to customers. I complain all the time, there's other people that complain all the time, that say, "Hey, I can't do this." And they say, "Well what if we did it this way, and out of that you get things like Lambda Destinations and all different types of ways, you get Event Bridge, you get different ways that you can solve those problems and that comes out of them using their own services. So I think that's a huge piece of it, but that helps enable other teams to get past those barriers as well. >> Jeremy, I'm going to be really disappointed if in 2020, I don't see a T-shirt from one of the Serverless Days, with the Mandalorian on it, saying, "Serverless, this is the way." Great, great, great marketing opportunity, and I do love that, because some of the other spaces, you know we're not talking about a point product, or a simple thing we do, it is more the way of doing things, it's just like I think about Cybersecurity. Yes, there are lots of products involved here but, you know this is more of you know it's a methodology, it needs to be fully thought of across the board. You know, as to how you do things, so, let's dig in a little bit. At reInvent, there was, when I went to the serverless gathering, it was serverless for everyone. >> Serverless for everyone, yes. >> And there was you know, hey, serverless isn't getting talked, you know serverless isn't as front and center as some people might think. They're some people on the outside look at this and they say, "Oh, serverless, you know those people "they have a religion, and they go so deep on this." But I thought Tim Wagner had a really good blog post, that came out right after reInvent, and what we saw is not only Amazon changing underneath the way things are done, but it feel that there's a bridging between what's happening in Kubernetes, you see where Fargate is, Firecracker, and serverless and you know. Help us squint through that, and understand a little bit, what your seeing, what your take was at reInvent, what you like, what you were hoping to see and how does that whole containerization, and Kubernetes wave intersect with what we're doing with serverless? >> Yeah, well I mean for some reason people like Kubernetes. And I honestly, I don't think there is anything wrong with it, I think it's a great container orchestration system, I think containers are still a very important part of the workloads that we are putting into a cloud, I don't know if I would call them cloud native, exactly, but I think what we're seeing or at least what I'm seeing that I think Amazon is seeing, is they're saying people are embracing Kubernetes, and they are embracing containers. And whether or not containers are ephemeral or long running, which I read a statistic at some point, that was 63% of containers, so even running on Kubernetes, or whatever, run for less than 10 minutes. So basically, most computing that's happening now, is fairly ephemeral. And as you go up, I think it's 15 minutes or something like that, I think it's 70% or 90% or whatever that number is, I totally got that wrong. But I think what Amazon is doing is they're trying to basically say, look we were trying to sell serverless to everyone. We're trying to sell this idea of look managed services, managed compute, the idea that we can run even containers as close to the metal as possible with something like Fargate which is what Firecracker is all about, being able to run virtual machines basically, almost you know right on the metal, right. I mean it's so close that there's no level of abstraction that get in the way and slow things down, and even though we're talking about milliseconds or microseconds, it's still something and there's efficiencies there. But I think what they looked at is, they said look at we are not Apple, we can't kill Flash, just because we say we're not going to support it anymore, and I think you mention this to me in the past where the majority of Kubernetes clusters that were running in the Public Cloud, we're running in Amazon anyways. And so, you had using virtual machines, which are great technology, but are 15 years old at this point. Even containerization, there's more problems to solve there, getting to the point where we say, look you want to take this container, this little bit of code, or this small service and you want to just run this somewhere. Why are we spinning up virtual containers. Why are we using 15 or 10 year old technology to do that. And Amazon is just getting smarter about it. So Amazon says hay, if we can run a Lambda function on Firecracker, and we can run a Fargate container on Firecracker, why can't we run, you know can we create some pods and run some pods for Kubernetes on it. They can do that. And so, I think for me, I was disappointed in the keynotes, because I don't think there was enough serverless talk. But I think what they're trying to do, is there trying to and this is if I put my analyst hat on for a minute. I think they're trying to say, the world is at Kubernetes right now. And we need to embrace that in a way, that says we can run your Kubernetes for you, a lot more efficiently and without you having to worry about it than if you use Google or if you use some other cloud provider, or if you run on-prem. Which I think is the biggest competitor to Amazon is still on-prem, especially in the enterprise world. So I see them as saying, look we're going to focus on Kubernetes, but as a way that we can run it our way. And I think that's why, Fargate and Kubernetes, or the Kubernetes for Fargate, or whatever that new product is. Too many product names at AWS. But I think that's what they are trying to do and I think that was the point of this, is to say, "Listen you can run your Kubernetes." And Claire Legore who showed that piece at the keynote, Vernor's keynote that was you know basically how quickly Fargate can scale up Kubernetes, you know individual containers, Kubernetes, as opposed to you know launching new VM's or EC2 instances. So I thought that was really interesting. But that was my overall take is just that they're embracing that, because they think that's where the market is right now, and they just haven't yet been able to sell this idea of serverless even though you are probably using it with a bunch of things anyways, at least what they would consider serverless. >> Yeah, to part a little bit from the serverless for a second. Talk about multi-cloud, it was one of the biggest discussions, we had in 2019. When I talk to customers that are using Kubernetes, one of the reasons that they tell me they're doing it, "Well, I love Amazon, I really like what I'm doing, "but if I needed to move something, it makes it easier." Yes, there are some underlying services I would have to re-write, and I'm looking at all those. I've talked to customers that started with Kubernetes, somewhere other than Amazon, and moved it to Amazon, and they said it did make my life easier to be able to do that fundamental, you know the container piece was easy move that piece of it, but you know the discussion of multi-cloud gets very convoluted, very easily. Most customers run it when I talk to them, it's I have an application that I run, in a cloud, sometimes, there's certain, you know large financials will choose two of everything, because that's the way they've always done things for regulation. And therefore they might be running the same application, mirrored in two different clouds. But it is not follow the sun, it is not I wake up and I look at the price of things, and deploy it to that. And that environment it is a little bit tougher, there's data gravity, there's all these other concerns. But multi-cloud is just lots of pieces today, more than a comprehensive strategy. The vision that I saw, is if multi-cloud is to be a successful strategy, it should be more valuable than the sum of its pieces. And I don't see many examples of that yet. What do you see when it comes to multi-cloud and how does that serverless discussion fit in there? >> I think your point about data gravity is the most important thing. I mean honestly compute is commoditized, so whether your running it in a container, and that container runs in Fargate or orchestrated by Kubernetes, or runs on its own somewhere, or something's happening there, or it's a fast product and it's running on top of K-native or it's running in a Lambda function or in an Azure function or something like that. Compute itself is fairly commoditized, and yes there's wiring that's required for each individual cloud, but even if you were going to move your Kubernetes cluster, like you said, there's re-writes, you have to change the way you do things underneath. So I look at multi-cloud and I think for a large enterprise that has a massive amount of compliance, regulations and things like that they have to deal with, yeah maybe that's a strategy they have to embrace, and hopefully they have the money and tech staff to do that. I think the vast majority of companies are going to find that multi-cloud is going to be a completely wasteful and useless exercise that is essentially going to waste time and money. It's so hard right now, keeping up with everything new that comes out of one cloud right, try keeping up with everything that comes out of three clouds, or more. And I think that's something that doesn't make a lot of sense, and I don't think you're going to see this price gauging like we would see with something. Probably the wrong term to use, but something that we would see, sort of lock-in that you would see with Oracle or with Microsoft SQL, some of those things where the licensing became an issue. I don't think you're going to see that with cloud. And so, what I'm interested in though in terms of the term multi-cloud, is the fact that for me, multi-cloud really where it would be beneficial, or is beneficial is we're talking about SaaS vendors. And I look at it and I say, look it you know Oracle has it's own cloud, and Google has it's own cloud, and all these other companies have their own cloud, but so does Salesforce, when you think about it. So does Twilio, even though Twilio runs inside AWS, really its I'm using that service and the AWS piece of it is abstracted, that to me is a third party service. Stripe is a third-party service. These are multi-cloud structure or SaaS products that I'm using, and I'm going to be integrating with all those different things via API's like we've done for quite some time now. So, to me, this idea of multi-cloud is simply going to be, you know it's about interacting with other products, using the right service for the right job. And if your duplicating your compute or you're trying to write database services or something like that that you can somehow share with multiple clouds, again, I don't see there being a huge value, except for a very specific group of customers. >> Yeah, you mentioned the term cloud-native earlier, and you need to understand are you truly being cloud-native or are you kind of cloud adjacent, are you leveraging a couple of things, but you're really, you haven't taken advantage of the services and the promise of what these cloud options can offer. All right, Jeremy, 2020 we've turned the calendar. What are you looking at, you know you're planning, you got serverless conference, Serverless Days-- >> Serverless Days Boston. >> Boston, coming up-- >> April 6th in Cambridge. >> So give us a little views to kind of your view point for the year, the event itself, you got your podcast, you got a lot going on. >> Yeah, so my podcast, Serverless Chats. You know I talk to people that are in the space, and we usually get really really technical. So if you're a serverless geek or you like that kind of stuff definitely listen to that. But yeah, but 2020 for me though, this is where I see what is happened to serverless, and this goes back to my "Stop calling everything serverless" post, was this idea that we keep making serverless harder. And so, as a someone whose a serverless purist, I think at this point. I recognize and it frustrates me that it is so difficult now to even though we're abstracting away running that infrastructure, we still have to be very aware of what pieces of the infrastructure we are using. Still have setup the SQS Queue, still have to setup Event Bridge. We still have to setup the Lambda function and API gateways and there's services that make it easier for us, right like we can use a serverless framework, or the SAM framework, or ARCH code or architect framework. There's a bunch of these different ones that we can use. But the problem is that it's still very very tough, to understand how to stitch all this stuff together. So for me, what I think we're going to see in 2020, and I know there is hints for this serverless framework just launched their components. There's other companies that are doing similar things in the space, and that's basically creating, I guess what I would call an abstraction as a service, where essentially it's another layer of abstraction, on top of the DSL's like Terraform or Cloud Formation, and essentially what it's doing is it's saying, "I want to launch an API that does X-Y-Z." And that's the outcome that I want. Understanding all the best practices, am I supposed to use Lambda Destinations, do I use DLQ's, what should I throttle it at? All these different settings and configurations and knobs, even though they say that there's not a lot of knobs, there's a lot of knobs that you can turn. Encapsulating that and being able to share that so that other people can use it. That in and of itself would be very powerful, but where it becomes even more important and I think definitely from an enterprise standpoint, is to say, listen we have a team that is working on these serverless components or abstractions or whatever they are, and I want Team X to be able to use, I want them to be able to launch an API. Well you've got security concerns, you've got all kinds of things around compliance, you have what are the vetting process for third-party libraries, all that kind of stuff. If you could say to Team X, hey listen we've got this component, or this piece of, this abstracted piece of code for you, that you can take and now you can just launch an API, serverless API, and you don't have to worry about any of the regulations, you don't have to go to the attorneys, you don't have to do any of that stuff. That is going to be an extremely powerful vehicle for companies to adopt things quickly. So, I think that you have teams now that are experimenting with all of these little knobs. That gets very confusing, it gets very frustrating, I read articles all the time, that come out and I read through it, and this is all out of date, because things have changed so quickly and so if you have a way that your teams, you know and somebody who stays on top of the learning this can keep these things up to date, follow the most, you know leading practices or the best practices, whatever you want to call them. I think that's going to be hugely important step from making it to the teams that can adopt serverless more quickly. And I don't think the major cloud vendors are doing anything in this space. And I think SAM is a good idea, but basically SAM is just a re-write of the serverless framework. Whereas, I think that there's a couple of companies who are looking at it now, how do we take this, you know whatever, this 1500 line Cloud Formation template, how do we boil that down into two or three lines of configuration, and then a little bit of business logic. Because that's where we really want to get to. It's just we're writing business logic, we're no where near there right now. There's still a lot of stuff that has to be done, around configuration and so even though it's nice to say, hey we can just write some business logic and all the infrastructure is handled for us. The infrastructure is handled for us, if we configure it correctly. >> Yeah, really remind me some of the general thread we've been talking about, Cloud for a number of years is, remember back in the early days, is cloud is supposed to be inexpensive and easy to use, and of course in today's world, it isn't either of those things. So serverless needs to follow those threads, you know love some of those view points Jeremy. I want to give you the final word, you've got your Serverless Day Boston, you got your podcast, best way to get in touch with you, and keep up with all you're doing in 2020. >> Yeah, so @Jeremy_daly on Twitter. I'm pretty active on Twitter, and I put all my stuff out there. Serverless Chats podcast, you can just find, serverlesschats.com or any of the Pod catchers that you use. I also publish a newsletter that basically talks about what I'm talking about now, every week called Off by None, which is, collects a bunch of serverless links and gives them some IoPine on some of them, so you can go to offbynone.io and find that. My website is jeremydaly.com and I blog and keep up to date on all the kind of stuff that I do with serverless there. >> Jeremy, great content, thanks so much for joining us on theCube. Really glad and always love to shine a spotlight here in the Boston area too. >> Appreciate it. >> I'm Stu Miniman. You can find me on the Twitter's, I'm just @Stu thecube.net is of course where all our videos will be, we'll be at some of the events for 2020. Look for me, look for our co-hosts, reach out to us if there's an event that we should be at, and as always, thank you for watching theCube. (upbeat music)

>> live from San Francisco, celebrating 10 years of high tech coverage. It's the Cube covering Veum World 2019. Brought to you by VM Wear and its ecosystem partners. >> Welcome back, everyone. Day three Q coverage here in San Francisco for V emerald. 2019. I'm just for a student, Um, in here with David Lan. Take days free kick off. We have two sets wall to wall coverage. Guys, this is the time where we get to take a deep breath two days under our belts look and reflect on all the news we've covered in a dark to last analysis sessions but also kind of riff on. We got two nights in hallway conversations we learned a lot of the party means do. I learned a lot last night. Dave. I know you. You learned a lots, do you, Thomas? When things that the chatter Certainly twittersphere hashtag the emerald. A lot of action on there, but it's the hallway conversations. It's the party that people have a few cocktails in them day that you start to hear the truth. The real deal comes out, >> No doubt. And and again Jon Stewart, there's real concern over from the from the practitioners we talked to about this acquisition spree. Are they going to be integrated? Are they going to just throw all this stuff at us and keep jamming products and service is down our throats? Or is this going to be a coherent set of solutions that solves our problem? We also had a little little interesting side conversation about, you know, Snowflake, Frank's lumens new company and how basically Frank is bringing back the Pirates from Data Domain and from service. Now Mike Scarpelli is over there. He's a rock star. CFO Beth White is eventually is back over there. And Frank's Lupin. He's the guy who takes companies from, you know, 100 million to a billion, so that's gonna be >> very serious money making him going on there. >> We have been following his career for a number of years now. We watched him take data domain. We watched him pull that that rabbit out of his hat with the sale with net app, and then the emcee swooped in. And then we saw what he did service. Now we've documented this is an individual to watch, you know, >> he's a world class management team member I mean, he's executes. >> Oh, yeah, no doubt. And >> he has >> a formula that's been proven and in time and time again. And to me, the biggest testament salute Min is the success of the continued success of Data Domain. After he left Hey, he really helped clean up the emcees data protection mess. Um, and then the second thing is, look at service now is performance after he left, I haven't missed a beat. And, yeah, John Donahoe, great executive and all, but it's because Frank's Lubin had everything in place and that was a really well run >> dry. And they got a nice little oracle like business model. >> Yeah. No, you're right. They kind of, you know, the big complaint now as well. Your price is too high that Oracle. >> What have you learned? What you hear in the hallways? I mean, a lot of chatter. >> Yes, John, we We've been reflecting back a lot. It's 10 years in 10th year of the Cube here and back here in San Francisco. The new Mosconi, our third show that I've been at this year in Mosconi and we always track year to year. But since it's been what 45 years since we were here for VM World. When I talked to the average vendor. When I talk to you know, the analysts here were like, Oh, thank goodness we're not in Vegas. When I talked to the average attendee, they're like, Oh my God, what happened to San Francisco since last time we were here? It is too expensive. And the experience walking around San Francisco has really not nearly as nice as it might have been five or 10 years ago. And many of them we were talking to, Ah, woman that runs an event that has been Vegas in San Francisco. And she said, Oh, we did in San Francisco and got tremendous feedback. Don't do it there again. Brings back to Vegas both for costs and the enjoyment of being around the environment. >> Where was a shit show here in San Francisco is horrible right now, I got to say to your right eye was walking this morning from my hotel. Literally. A homeless person passed out the middle of the sidewalk. Um, your smells like urine. It's P, and it's It's just I mean, it's really bad this tense now. I mean City of San Francisco is gonna do some. Mosconi, by the way, has been rebuilt. Awesome. So, you know, in terms of the new Mosconi stew, that's a serious upgrade. Hotel rooms are scarce and just the homeless problem. It's just ridiculous. I don't know what they're >> doing. So one of the other big things when I was reflecting coming into here two years ago when VM wear really started down right before the war on AWS announcement, they made a big announcement. IBM because they had sold off the cloud air toe Oh, VH And for two years Oh, VH was a big partner, Talked about that transition, said we handed off this great asset over h isn't here at the show. I was like, Oh, my gosh, you know, that was, you know, such a big story and other companies like New >> 12. That's good. One lets someone who's not at the show and why. Yeah, oh, VH wired to hear >> They aren't here because, well, they've got customers. More of them are in Europe That was supposed to be a big entry into the United States. Obviously, it wasn't as valuable for them to be here, even though I'm sure they're still part of that service provider ecosystem. They have other big one for us, and we've had on the Cube Nutanix. You know, we've had Dheeraj Pandey. First time we had him on was that this show is still the majority of Nutanix. Customers are VM where customers I've talked to lots of Nutanix customers at the event, even part of the analyst event. Some of the customers I talked to were like, Oh, yeah, my hardware stacks Nutanix and amusing NSX. And I'm using other things there. But they are not here. They're not allowed to be at the show. And I >> mean, they were blatantly told they can't come. >> They can't come here. They can't come to the regional things. They can't do the partner things. So that that that relationship is definitely >> from red hat. What kind of presence have you seen from Red s? >> So their number companies like red Hat that they're kept at a lower level of sponsorship. So they're here. They participate, you know. Open shift, of course, is you know, big enemy for cloud native. Lots of open shift runs on V sphere. So many of those companies that are part of the ecosystem, but not the ones that they want to celebrate and put front and forward. So it's always interesting kind of walk around on those. Even Microsoft is an interesting relationship for, you know, decades with the M wear. You know, of course, azure they partner with. But hyper V was long a competitors. So, you know, we understand those competitive relationships >> could be interesting. Stew and Dave on the ecosystem Jerry Chan Day when we just doing my interview yesterday on the other set mentioned that the ecosystem reinvents itself the community. The question now is with Delhi emceeing Del Technologies obviously heard Michael Dell essentially laying out his plan, which is he's got. He's trying to keep people distracted, but the bottom line is going to top people putting together the cloud right well service provider model. So you know, that's what he's gonna be a big impact. VM wear the crown jewel of Del Technologies certainly is looking more and more like It's >> well and yesterday remember the first VM world we did in 2010? It was It was del I mean course and see only the time Who's Del? It was H p Yes, the emcee was there, but it was net app. I mean, everybody could've had equal standing yesterday at the keynotes. It was Project Dimension of V M, where cloud on Delhi emcee and long keynotes >> data protection into the VM were >> also it's It's all very heavily, you know, Jeff Clarke has his his thumb on, you know, the the deli emcee folks pushing that through Veum where Michael is orchestrating the whole thing. Pat obviously is allowing it. I was sitting in the audience Next next, Some folks from Netapp they're like, you know, this kind of a bummer. Calvin Sito from h p e tweeted Wow how to stick it in the face of your ecosystem partners. He then later went on Facebook saying, Hey, I love this ecosystem, so sort of balancing it out because, you know, he wants to be a good, good citizen, but clearly the ecosystem partners who basically brought VM where you know, to the the position where it's in through distribution, our little ruffled. Right now you can't blame him, But at the same time, the mandate is clear. Michael Dell is driving his products and his solutions through VM were period the end. And, you know, if you don't like it, leave >> right. They had such great success with V San and VX rail in that joint product development and go to market. If they can replicate that with a number of other solutions, they get that the synergies. If >> you don't like it, don't leave. That leave is worse than that. They say you don't like it, you know, invited you. But >> how about what Pat said yesterday in the Cube about when they announced on Gwen heavily leaned into V san. He said publicly that Joe Tucci was pissed and I hate her. They were going at it so that so that shows you the change, right? I mean, so so so e m. C. When it owned VM where was very cautious about allowing Veum wears a software company to drive value somewhere Now is just acting like a software company. >> Well, I think I mean, I learned last night's do, um and you can appreciate this. I learned that the top executives of'em where are looking heavily and working hard at understanding and drive them kubernetes cloud native thing because this is not a throwaway deal. This is not a you know, far anything that they are investing. They get their top brass tech execs on kubernetes fto. Two big players job. Ada, Craig McCaw calumnies. We know interviews since day one, but I think the cloud native thing is going to be interesting. And I think it's gonna be evolution. I think there's gonna be a very dynamic road thing's gonna be a series, of course, corrections, but directionally they're all in on. They're going for it, they're not. >> And actually, I had a, you know, good discussion with Chad Attack. It's a good friend of the program now working at GM, where for the first time, but came from AMC worked at Pivotal. He said, culturally, such a gap between VM wear don't have to touch your app, you know, move everything along lifted shift is nice and easy versus pivotal, you know must go completely You know, dual programming, you know, agile everything there, so bridging those because there's multiple paths and the rail pharaoh announcement is that would be cloud native stuff that won't necessarily go to the EMS. We're going to retool V EMS to now be a platform for kubernetes so that they have a few passed to bridge or to build towards the future. Here's the >> answer strategy. Discussion That and Rayo Farrell was now running Cloud native. Think this is just really >> ties in the interesting discussion that I had with some folks was that you've essentially got well, Jerry Chen brought this up last time we had him on it and reinventing because >> we have >> a conversation all the time about this Amazon have to go up the stack. And Jerry Chen made a really he said, Look, it they're not They're not gonna become an e r peace offer company. What they're gonna do is give tools to the builders so that they can disrupt Europea. They can disrupt service. Now they can disrupt Oracle. That's their strategy, at least for now. Okay, so what does that say? I think the strategy discussion inside of'em were and and l is about by whatever clouds gonna be 35 to 50% of the market. Fine. And the cloud native abs. Great. But you got this mission critical. E r p is an example. Database saps that are on Prem. What we have to do is keep them there. So we're going to sell to the incumbents and we're going to give them cloud native tools, toe modernize. Those APS have build new acts on Prem, and that's the that is the collision course that's coming. So the big question is, can the cloud native guys and AWS disrupt that >> huge? I've always said I'm is on and like the way they're coming in, a tsunami is coming in. And who's gonna build that sea wall to stop it right? And that's essentially only hope that these guys have. You look at all the competitive strategy. Was Oracle. Whoever just gotta stop it? You can't like >> the sea >> wall. That's a great building. A sea wall I was, I would say, is Is that you know, they're only hope at this point is to, you know, get in the game because see Amazon is the stack. They're not really moving up the stack. You hear that from Cisco and Dale and other people? That's where it's a game of musical chairs. Right now, the music's you know, there's still a lot of shares left, but soon chairs getting pulled away and Cisco Deli emcee VM, where they're all fighting for these big chairs. And one >> thing >> we talked about yesterday is that VM wears very directional, product driven. Otherwise they pick a direction, is a statement of direction and don't really have a lot of meat on the bone. In the product side, Sister is actually in market with service providers there in market with NETWORKINGS to this no vapor there that's installed basis and incumbent business. You have developers Esso Baton talks about suffered to find data center, suffer defined networking. I mean, come on, Really. I mean, they're getting there, but it didn't have the complete solution. Cisco >> Coming into this week, I expected here a bit more about the progress and all the customers of'em wear on AWS and feel like Vienna actually downplayed the AWS. We know what a strong partnership it is at every Amazon show we go to, and we got a lot of them Now there's a big presence there, and I can talk to customers that are starting to roll out and move there, but it felt like it was David's. You pointed out there are some messaging differences when you talk about multi cloud and how they're positioning it. So, you know, put those >> here Amazon. If your Amazon you're not happy with Microsoft Dell Technologies World The big announcement that was positioned a cloud foundation Although it wasn't a joint engineering, But the press picked it up as though the Amazon deal has been replicated with Microsoft and Google. I mean, you gotta be gotta be hurt if your Amazon >> So I've I've just been taking notes this this event, there's I've noted at least five major points of difference between a W s what they're saying and their philosophy and the anywhere so eight of us. We know they they don't talk multi cloud. They've told their partners, If you're doing joint marketing with us, you cannot say multi cloud aws that reinforce John. We saw this. Steven Schmidt said that this narrative that security is broken doesn't help the industry. Security's not broken, you know, we're doing great. The state of the nation is wonderful. Aws Matt. Not really. I agree. By the way. Uh, that's not the case. I agree with Pat saying Security's broken. It's a do over VM where wants to be the best infrastructure and developer software company. Who's the best infrastructure and software development platform. Eight of us. The M one wants to be the security cloud. Who's the security cloud? Eight of us. And then, uh, they talked about 10,000 cloud data Listeners are those really cloud data centers at Vienna. And the last one was this was a little nuanced Veum was talking about We know about migrating, modernize, lifted ship shift and then modernize The empire's not talking about modernize and then migrate. If you want to. I totally in conflict >> as a collision course. That's got Look, look, look at the data center was Look, it looks like we're going. We're going away, right to the data center. Staying. That's music to Michael Dell's VM. Where's years they live in the Data City? Do you pointed out yesterday? Data Senate goes away. So does begin. Where's business? >> One of things. I'm surprised. I'm wondering you both have talked to some of the service fighter telco pieces of'em, where they're doing that project dimension, which is the VM where stack on del that looks just like outposts on. And I know they had deployments on this for months. If I was them, you know, it's everybody's hearing about Outpost to talk about it, being more like we're already doing it in. This has you in that Amazon ecosystem. It might be a little strong for the Amazon story, but have you been hearing any about that this week? >> I think they keep a lot of cards close to the chest, but it's clear from the announces that they're doing certainly del the VM, where on Delhi Emcee Cloud or whatever it's called, it's not a cloud but their their infrastructure that is essentially a managed service. That's gonna be really strong for I t. People, because I think that the value proposition of going toe i t and saying we have this, you don't need to do anything. It's very strong, I mean, because I didn't want him >> and justified because this the project to mention it is that single, that thinner stack like what we saw on Outpost in the Amazon video, as opposed to Veum, where cloud on AWS, which is the full C i r h d. I stack. >> I haven't heard anything still on >> well, but the conversation I had from from Vienna, where standpoint, they could make money on that manage service. That's why it's the preferred partnership, right? And so that's their part of their cloud play. If you don't have a public cloud, I said this yesterday, you have to redefine Cloud and you have to get into cloud service. And that's what's happening. And that's exactly what's happening. And what I like about what V M where is doing is they are transitioning their model to a sass based model. Now it's only 12 and 1/2 percent of the revenues today. But both pivotal and carbon black are gonna add, you know, ah, $1,000,000,000 next year to that subscription based $3 billion in year two. Um, and so you know, Pat said the other day, I think we could get to 50 50. I don't necessarily think in the near term we're gonna go beyond that. It's not the Adobe >> way could be critical. Critical of'em were in some areas, but I gotta tell you their core strength that they went to a software operators on the data center friend of prices. That's been a great strategy. Focusing on their core building from there is Jerry 10 point out adding other products so their software company, So I think they're really got a good solution. And you? The data shows that people are increasing their spending, John. Just one based on >> that. Because I had a couple of really good conversation with customers, customers that would deploy VCF So they've got the full stack on there. So using H C I, but not necessarily on Dell hardware, could be Cisco Hardware. Could be HB hardware in the like or they're buying NSX. But the virtual ization team owns it, and they get kind of put in. A box storage team says That's not the array I'm used to buy. Well, maybe I'll put a pure storage box and put it in between. The networking team says I'm refreshing my Cisco hardware. You know, we're like, but we have NSX, and it's great. Well, you can use NSX over there. We're going to use a C I over here. So the term I heard from a number of customers is organizations still have hardware to find roles, and they're trying to figure out how to move to that software world. Which hurts me, cause I spent years trying to get beyond silos and helping people you know, move through those environments. And still, in 2019 it's a big challenge. That organizational shift is we know how tough that is. >> So just couple points in the data, because you're right. There are some countervailing trends, though. So, yes, people are spending Maurin VM where in the second half. But at the same time, the data shows that cloud is hurting VM wear spend. So this that's kind of gets interesting. Our containers gonna kill VM where? No, there's no evidence that container's air hurting VM where spend. But there's clearly risks there, you know, as we've talked about who's best position of multi cloud. Well, it turns out three guys with the public cloud are best positioned in multi Google and Microsoft on, and so and then the pivotal thing is interesting, and ties ties all this in so that the data is actually really interesting. It's like you're seeing tugs at both sides, and I think your your notion about the seawall is dead on. That's exactly what they're doing. >> You see that with Oracle's trying to stop jet. I just want they can't win this one to stop Amazon just on the tracks gave great data. Great reporting, Stoop. Good observations. Get all the day that night and parties we're gonna certainly keep doing that. Day three of wall to wall coverage here. You bringing to the insights and interviews here live from the Emerald Twin 19. Stay with us for more after this short break.

from our studios in the heart of Silicon Valley Palo Alto California this is a cute conversation hi I'm Peter Burris analyst wiki Bond welcome to another wiki Bond the cube digital community event this one's sponsored by HPE like all of our digital community events this one will feature about 25 minutes of video followed by a crowd chat which will be your opportunity to ask your questions share your experiences and push forward the community's thinking on important issues facing business today so what are we talking about today over the course of the last say six months or so we've had a lot of conversations with our customers about the core issues that multi-cloud is going to engender with in business one of them clearly is how do we bring greater intelligence to how we move manage and administer data within the enterprise some of the more interesting conversations we've had turns out to have been with HPE and that's what we're going to talk about today we're going to be spending a few minutes with a number of HPE professionals as well as wiki bond professionals and thought leaders talking about the challenges that enterprises face as a consider intelligent data platforms so let's get started the first conversation that we're going to talk about is with Sandeep Singh who is the vice president at HPE Sandeep let's have that conversation about the challenges facing business today as it pertains to data so Sandeep I started off by making the observation that we've got this mountain of data coming in a lot of enterprises at the same time there seems to be a the the notion of how data is going to create new classes of business value seems to be pretty deeply ingrained and acculturated to a lot of decision-makers so they want more value out of their data but they're increasingly concerned about the volume of data that's going to hit them how in your conversations with customers are you hearing them talk about this fundamental challenge so that that's a great question you know across the board data is at the heart of applications pretty much everything that organizations do and when they look at it in conversations with customers it really boils down to a couple of areas one is how is my data just effortlessly available all the time it's always fast because fundamentally that's driving the speed of my business and that's incredibly important and how can my various audiences including developers just consume it like the public cloud in a self-service fashion and then the second part of that conversation is really about this massive data storm or mountain of data that's coming and it's gonna be available how do how do I Drive a competitive advantage how do i unlock these hidden insights in that data to uncover new revenue streams new customer experiences those are the areas that we hear about and fundamentally underlying it the challenge for customers is boy I have a lot of complexity and how do I ensure that I have the necessary insights in a the infrastructure management so I am not beholden am or my IT staff isn't beholden to fighting the IT fires that can cause disruptions and delays to projects so fundamentally we want to be able to push time and attention in the infrastructure in the administration of those devices that handle the data and move that time and attention up into how we deliver the data services and ideally up into the applications that are going to actually generate a new class of work within a digital business so I got that right absolutely it's about infrastructure that just runs seamlessly it's always on it's always fast people don't have to worry about what is it gonna go down is my data available or is it gonna slow down people don't want sometimes faster one always fast right I and that's governing the application performance that ultimately I can deliver and you talked about while geez if it if the data infrastructure just work seamlessly then can I eventually get to the applications and building the right pipelines ultimately for mining that data drive doing the AI and the machine learning analytics driven insides from there great discussion about the importance of data in the enterprise and how it's changing the way we think about business we're going to come back to Sandeep shortly but first let's spend some time talking with David floor who's the wiki bond analyst about the new mindset that is required to take advantage of some of these technologies and solve some of these problems specifically we need to think increasingly about data services let's hear what David has to say explain what that new mindset is yes I completely agree that that new mindset is required and it starts with you want to be able to deal with data wherever it's gonna be you in we are in a hybrid world hybrid cloud world your own clouds other public clouds partner clouds all of these need to be integrated and data is at the core of it so that the requirement then is to have rather than think about each individual piece is to think about services which are going to be applied to that data and can be applied not only to the data in one place but across all of that data and there isn't such a thing is just one set of services there going to be multiple sets of these services available but hope we will see some degree of conversion so they'll be the same lexicon and conceptual etcetera there'll be the same levels of things that are needed within each of these architectures but there'll be different emphasis on different areas we need to look at the way we administer data as a set of services that create outcomes for the business and as opposed to that are then translated into individual devices let me so let's jump into this notion of of what those services look like it seems as though we can list off a couple of them sure yeah so we must have of data reduction techniques so you must have deduplication compression type of techniques and you want to apply that our crosses bigger an amount of data as you can the more data you apply those the higher the levels of compression and deduplication you can get so that's clearly you've got those sort of sets of services across there you must backup and restore data in another place and be able to restore it quickly and easily there's that again is a service how quickly how integrated that recovery again that's going to be a variable that's a differentiation in the service exactly you're going to need data data protection in general end to end protection of once or another for example you need end-to-end encryption across there it's no longer good enough to say this bits been encrypted and then this bits the encrypted has got to be an end-to-end from one location to another location seamlessly provided that sort of thing well let me let me let me press on it cuz I think it's a really important point and and and it's you know the notion that the weakest link determines the strength of the chain right the what you just described says if you have encryption here and you don't have encryption there but because of the nature of digital you can start you start bringing that data together guess what the weakest link determines the protection of the overall data absolutely yes and then you need services like snapshots like like other services which provide much better usage of that data one of the great things about flash and that's brought about this about is that you can take a copy of that in real time and use that first totally different purpose and have that being changed in a different way so there are some really significantly great improvements you can have with services like snapshots and then you need some other services which are becoming even more important in my opinion the advent of [Music] bad actors in the in the world has really bought about the requirement for things like air gaps to have your data with the metadata all in one place and completely separated from everything else there are such things as called logical air gaps I think they as long as they're real in the real sense that the two paths can't interfere with each other those are going to be services which become very very important that's generally as an example of a general class of security data services they require so ultimately what we're describing is we're describing a new mindset that says that a storage administrator has to think about the services that the applications in the business requires and then seek out technologies that can provide those services at the price point with the degree of power consumption in the space or the environmental or with the type of maintenance and services related support that required based on the physical location the degree to which is under their control etc so that kind of what how we're thinking about this I think absolutely and the again if there's going to be multiple of these around in the marketplace one size is not going to fit all yeah you if you're wanting super fast response time at an edge and and if you don't get that response in time it's going to be no use whatsoever you're going to take you're going to have a different architecture a different way of doing it then if you need to be a hundred percent certain that every bit is captured and you know in a financial sort of environment but from a service standpoint you want to be able to look at that specific solution in a common way current policies current bilities correct great observations by David Flor it's very clear that for enterprises to get more control over their data their data assets and how they create value out of data they have to take a services mentality but the challenge that we all face is just taking a service mentality is not going to be enough we have to think about how we're going to organize those services into a platform that is pertinent and relevant to how business operates in a digital sense so let's go back to Sandeep saying and talk to him a little bit about this HPE notion of the intelligent data platform you've been one of the leaders in the complex systems arena for a long time and that includes storage where are you guys taking some of these technologies yeah so our strategy is to deliver an intelligent data platform and that intelligent data platform begins with workload optimized composable systems that can span the mission critical workloads general purpose secondary Big Data ai workloads we also deliver cloud data services that enable you to embrace hybrid cloud all of these systems including all the way to cloud data services are plumbed with data mobility and so for example use cases of even modernizing protection and going all the way to protecting cost effectively in the public cloud are enabled but really all of these systems then are imbued with a level of intelligence with a global intelligence engine that begins with predicting and proactively resolving issues before they occur but it goes way beyond that in delivering these prescriptive insights that are built on top of global learning across hundreds of thousands of systems with over a billion data points coming in on a daily basis to be able to deliver at the information at the fingertips of even the virtual machine admins to say this virtual machine is sapping the performance of this node and if you were to move it to this other node the performance or the SLA for all of the virtual machine farm will be even better we build on top of that to deliver pre-built automation so that it's hooked in with a REST API for strategy so that developers can consume it in a containerized application that's orchestrated with kubernetes or they can leverage it as an infrastructure as code whether it's with ansible puppet or chef we accelerate all of the application workloads and bring up where data protection and so it's available for the traditional business applications whether they're built on sa P or Oracle or sequel or the virtual machine farms or the new stack containerized applications and then customers can build their AI and big data pipelines on top of the infrastructure with a plethora of tools whether they're using basically Kafka lastic map our h2o that complete flexibility exists and within HPE were then able to turn around and deliver all of this with an as a service experience with HPE Greenlake to customers so that's where I want to take you next so how invasive is this going to be to a large shop well it is completely seamless in that way so with Greenlake we're able to deliver a fully managed service experience where the a cloud like page you go consumption model and combining it with HPE financial services we're also able to transform their organization in terms of this journey and make it a fully self-funding journey as well so today the typical administrator the typical shop has got a bunch of administrators that are administrating devices that's starting to change they've introduced automation that typically is associated with those devices but if we think three to five years out folks going to be thinking more in terms of data services and how those services get consumed and that's going to be what the storage part of I t's going to be thinking about they can almost become day to administrators if I got that right yes intelligence is fundamentally changing everything not only on the consumer side but on the business side of it a lot of what we've been talking about is intelligence is the game changer we actually see the dawn of the intelligence era and through this AI driven experience what it means for customers as a it enables a support experience that they just absolutely love secondly it means that the infrastructure is always on it's always fast it's always optimized in that sense and thirdly in terms of making these data services that are available and data insights that are being unlocked it's all about how can you enable your innovators and the data scientists and the data analysts to shrink that time to deriving insights from months literally down to minutes today there's this chasm that exists where there's a great concept of how can i leverage the AI technology and between that concept to making it real to thinking about a where can I actually fit and then how do i implement an end-to-end solution and a technology stack so then I just have a pipeline that's available to me that chasm literally is a matter of months and what we're able to deliver for example with HPE blue data is literally a catalog self-service experience where you can select and seamlessly build a pipeline literally in a matter of minutes and it's just all completely hosted seamlessly so making AI and machine learning essentially available for the mainstream through so the ontology data platform makes it possible to see these new classes of applications become routine without forcing the underlying storage administrators themselves to become data scientists absolutely all right the intelligent data platform is a very great concept but it's got to be made real and it's being made real today by HP Calvin Zito's a thought leader at HPE and he's done a series of chalk talks as it pertains to improving storage improving data management one of the more interesting ones was specifically on the intelligent data platform let's watch Calvin Zito's chalk talk hey guys I love it's time for another around the storage black chalk talk in this chalk top we're gonna look at the intelligent Data Platform let me set up the discussion at HP we see the dawn of the intelligence error the flatshare brought a speed with flash flash is now table stakes the cloud era brought new levels of agility and everyone expects as a service experience going forward the intelligence era with an AI driven experience for infrastructure operations in AI enabled unlocking of insights is poised to catapult businesses forward so the intelligent era will see the rise of the intelligent enterprise the enterprise will be always on always fast always agile to respond to different challenges but most of all the intelligent enterprise will be built for innovation innovation that can ilish new services revenue streams and business models every enterprise will need to have an intelligent data strategy where your data is always on and always fast automated an on-demand hybrid by design and applies global intelligence for visibility and lifecycle management our strategy is to deliver an intelligent data platform that turns your data challenges into business opportunities it begins with workload optimized composable systems for multiple workloads and we deliver cloud services for a hybrid cloud environment so that you can seamlessly move data throughout its lifecycle I'll have more on this in a moment the global intelligence engine infuses the entire infrastructure with intelligence it starts with predicting and proactively resolving issues before they occur it creates a unique workload fingerprint and these workload fingerprints combined with global learning enable us to drive recommendations to keep your app workloads and supporting infrastructure always optimized and delivering predictable speed we have a REST API first strategy and offer pre build automation connectors we bring Apple wear protection for both traditional and modern new stack application workloads and you can use the intelligent data platform to build and deliver flexible big data and AI pipelines for driving real-time analytics let's take a quick look at the portfolio of workload optimized composable systems these are systems across mission-critical general-purpose workloads as well secondary data and solutions for the emerging big data and AI applications because our portfolio is built for the cloud we offer comprehensive cloud data services for both production workloads and backup and archive in the cloud HPE info site provides the global intelligence across the portfolio and we give you flexibility of consuming these solutions as a service with HPE Greenlake I want to close with one more thing the HPE intelligent data platform has three main attributes first it's AI driven it removes the burden of managing infrastructure so that IT can focus on innovating and not administrating second it's built for cloud and it enables easy data and workload mobility across hybrid cloud environments finally the intelligent data platform delivers and as a service experience so you can be your own cloud provider to learn more go to hp.com intelligent data always love to hear from you on Twitter where you can find me as calvin zito you can find my blog at hp.com slash blog until next time thanks for joining me on this around the storage black chalk talk I think Calvin makes a compelling case that the opportunity to use these technologies is available today not something that we're just going to wait for in the future and that's good because one of the most important things that business has to think about is how are they going to utilize some of these new AI and related technologies to alter the way that they engage their customers run their businesses and handle their operations and ultimately improve their overall efficiency and effectiveness in the marketplaces it's very clear that this intelligent data platform is required to do many of the advanced AI things that business wants to do but it also requires AI in the platform itself so let's go back to Sandeep Singh and talk to Sandeep about how HPE foresees AI being embedded in them into the intelligent data platform so it can make possible greater utilization of AI and the rest of the application portfolio so we've got the significant problem we now have to figure out how to architect because we want predictability and certainty and and cost clarity and to how we're going to do this part of the challenge or part of the pushers new use cases for AI so we're trying to push data up so that we can build these new use cases but it seems that we have to also have to take some of those very same technologies and drive them down into the infrastructure so we get greater intelligence greater self meter and greater self management self administration within the infrastructure itself I got that right yes absolutely what becomes important for customers is when you think about data and ultimately storage that underlies the data is you can build and deploy fast and reliable storage but that's only solving half the problem greater than 50% of the issues actually end up arising from the higher layers for example you could change the firmware on the host bus adapter inside a server that can trickle down and cause a data unavailability or a performance slowdown issue you need to be able to predict that all the way at that higher level and then prevent that from occurring or your virtual machines might be in a state of over memory commitment at the server level or you CPU over commitment how do you discover those issues and prevent them from happening the other area that's becoming important is when we talk about this whole notion of cloud and hybrid cloud right that complexity tends to multiply exponentially so when the smarts you guys are going after building that hybrid cloud infrastructure fundamental challenges even as I've got a new workload and I want to place that you even on premises because you've had lots of silos how do you even figure out where should I place a workload a and how it'll react with workloads B and C on a given system and now you multiply that across hundreds of systems multiple clouds and the challenge you can see that it's multiplying exponentially oh yeah well I would say that having you know where do I put workload a the right answer today maybe here but the right answer tomorrow maybe some where else and you want to make sure that the service is right required to perform workload a our resident and available without a lot of administrative work necessary to ensure that there's commonality that's kind of what we mean by this hybrid multi cloud world isn't it absolutely and you when you start to think about it basically you end up in requiring and fundamentally needing the data mobility aspect of it because without the data you can't really move your workloads and you need consistency of data services so that your app if it's architected for reliability and a set of data services those just go along with the application and then you need building on top of that the portability for your actual application workload consistently managed with a hybrid management interface there so we want to use an intelligent data platform that's capable of assuring performance assuring availability and assuring security and going beyond that to then deliver a simplified automated experience right so that everything is just available through a self-service interface and then it brings along a level of intelligence that's just built into it globally so that in instead of trying to manually predict and landing in a world of reactive after IT fires have occurred is that there are sea of sensors and it's automatic the infrastructures automatically for predicting and preventing issues before they ever occur and then going beyond that how can you actually fingerprint the individual application workloads to then deliver prescriptive insights right to keep the infrastructure always optimized in that sense so discerning the patterns of data utilization so that the administrative costs of making sure the data is available where it needs to be number one number two assuring that data as assets is made available to developers as they create new applications new new things that create new work but also working very closely with the administrators so that they are not bound [Music] as you know an explosion in the number of tasks adapt to perform to keep this all working across the board yes I want to thank Sandeep Singh and calvin zito both of HPE as well as wiki bonds David Floyd for sharing their ideas on this crucially important topic of how we're going to take more of a platform approach to do a better job of managing crucial data assets in today's and tomorrow's digital businesses I'm Peter Burris and this has been another wiki bomb the cube digital community event sponsored by HPE now stay tuned for our crowd chat which will be your opportunity to ask your questions share your experiences and push for the community's thinking on important issues facing business today thank you very much for watching and now let's crouch [Music]

>> Live from Atlanta, Georgia, It's theCUBE covering Citrix Synergy Atlanta 2019. Brought to you by Citrix. >> Welcome to theCUBE. Lisa Martin with Keith Townsend at day two of theCUBE's coverage of Citrix Synergy 2019. Keith, it's great to be back with you. We had a great day yesterday. >> Wasn't it exciting? >> It was. >> And this is surprising. You know, I have to be honest, as a former Citrix customer, and as a watcher of it, David Hansel talked about the 85% of IT budgets goes into keeping the lights on, et cetera, I'd firmly put Citrix in that 85% of a company that produces solutions that basically kept the lights on. They snuck into the other 15% yesterday. It was a really interesting keynote. >> They've made an obvious pivot towards general-purpose users. David also mentioned, and this is something that I didn't know, that most enterprise software, historically, >> which is the one percent of users. And, they are really positioning Citrix Workspace, intelligent experience, for the general purpose user. The marketing managers, the folks in finance, et cetera, who can really leverage this tool, to dramatically, not just simplify their workdays, but they made this really bold promise, yesterday, that Citrix Workspace One, with the intelligence experience, is going to be able to give each person back, a user, one full day a week. That's two months a year back to actually do their jobs. >> I think I will choose to go on vacation for those two months. >> I'm with ya. >> But one of the things that was consistent, throughout the day was the tone of, one, excitement. All of the analysts, all of the executives we talked to yesterday, very excited about the intelligent experience, but it was, I think, it was more of a abstract thought versus solid, like, this is what the product will do, this is what it looks like, so I'm looking forward to the coming months of seeing the product in action. I could equate it to robotic process automation tools like UiPath and the MiniTools that are out there, but I didn't get a good sense of how deep Citrix is going to go in to robotic process automation, and who would control it. You mentioned the one percent power users. You know when you look at a automation tool, these are tools that are for the one percent, to create these automations, these processes. Will this be something that the Citrix administrators will do on the back end, and then deploy to end users and the app store, similar to how Citrix is deployed today? Or, is this something their going to give users, power-users, the ability to create, so a department team can create a process, an automated workflow, and then deploy that to their team members? I'm strong believer the further you push technology, simple to use to the end-user, the more powerful it becomes, and the more they come up with creative ways to use the technologies. >> And, also, the higher the adoption's going to be. You know, every tech conference we go to, Keith, talks about, you hear the buzzwords, simplicity, frictionless, make it seamless, those all sound great, and yes, of course, as employees of any company, you want that. It's, where does the rubber meet the road? So, I did read, though, that even though the intelligent experience isn't going to be GA until later this year, there are a suite of beta customers. So, I hope we can chat about that with P.J. Hough, their Chief Product Officer, later today to just get a sense of what are some of the impacts that this solution is having on some of these beta customers? Are they seeing significant reductions or increases in workforce productivity, getting towards that, hey, one whole day back? That was the busiest booth, I hear, at the Solutions Expo yesterday. There was a very long line, so the interest, certainly, was definitely peaked, in terms of what they announced yesterday with the audience here. >> So, today's going to be a pretty exciting day of coverage. We're going to talk to, hopefully, a few customers. We're going to talk to P.J., and I'm excited to, kind of, peel back the layers on the announcement around the intelligent experience. Then, we cap off the day with talking to their CTO, Christian Reilly, who, you know, is always fun. So, one thing that we didn't talk a lot about today, you know, KubeCon is happening in Europe, the team is there covering that show. And we didn't talk much cloud, yesterday. While there was announcements around Azure and Google Compute Platform, we didn't get in to, kind of, the details of that, so I'm looking forward to talking to Christian later on today about how is Citrix relevant to the cloud conversation? This whole future of work, we can't talk about the future of work without talking about cloud. >> Absolutely. I know that their cloud revenue is up, but you're right, that isn't something that we got in to yesterday. We really focused a lot on , with our spectrum of guests, on the employee experience. >> Mm hmm >> And, also, got a really broad definition, you know. Employee experience isn't just about when I log in, as a manager, on all of the different tasks that I need to do before I can actually start my function. It starts back, up and to the left, when you even start recruiting for talent. >> Right. >> And, that was, eyeopening to me is they're right, it encompasses the end to end. I kind of thought of it as a marketing funnel, where you're nurturing prospects in to leads, converting them in to opportunities. And then, one of the most important things on the marketing funnel, that's very similar here, is turning those customers in to advocates. Same thing on the employee experience side, is turning those employees in to empowered users that are happy because they're able to be productive and do their jobs appropriately. And then, of course, their business has nurtured them well enough that they retain that top talent. >> We did get, at least, one customer on, yesterday. We talked to Adam Jones, the CRO, Chief Revenue Officer of the Florida Marlins. I got a opportunity to get a dig in on the Chicago Cubs, so that's always a fun thing. But, even from a customer's perspective, Adam brings the COO lens. So usually you're over HR, you're over vendor partnerships, et cetera, he talked about the importance of, one, giving his employees a seamless experience, so he talked about the employee experience, and, overall, keeping the motivation factor high. Speaking of motivation, we learned a new term yesterday, ToMo. >> Love that term. >> Total motivation? What was it? >> Yeah, total motivation. >> Total motivation, so I'm definitely going to look at my ToMo score for the couple of contractors I have on my staff. (laughing) Or at least try and develop one. I thought it was a great, a great, great acronym, but, more importantly, I think organizations are starting to understand. Employee satisfaction, employee experience equates to outcomes when it comes to customer experience. >> 100% >> If your employees are not having a great experience, we talked about onboarding experiences yesterday. If that isn't happening, then chances are, there's a direct correlation between customer experience and employee experience. >> It's a huge risk that companies can't ignore. Employee experience is essential. We talked, yesterday, like you said, about every employee engagement has some relation back to the customer. >> Right. Whether you're in marketing, and you're creating collateral to nurture prospects, or you're in finance, or legal, or you're in the contact center, you're a touchpoint to that customer. And so, you're experience, as an employee, they need to foster those relationships to turn those employees in to advocates. Because the customers, for whatever product or service you're delivering, 'cause we have so much choice these days. The ability to go, "Nope, this isn't working." "I'm going to go find another vendor "who can deliver this service." is a big risk, and so, we were talking to Maribel Lopez yesterday, of Lopez Research, you could really hear her passion in the research that she's done on the future of work. We talked about employee experience, to your point, absolutely critical for customer satisfaction. Employee experience is really essential for digital transformation because businesses really can't transform, successfully, if the employees aren't productive, aren't satisfied, and able to adapt to changing culture as a business digitizes itself. >> As we talk about that other 15 to 20% of innovation, it's odd that we're having this employee experience conversation at Citrix. Citrix isn't a HR software company, let alone a HR company, and we talked to David about this in the opening. How do they transition from just having this conversation with IT administrators, which is the primary audience, here, at Citrix Synergy, to having this conversation with CEOs, CIOs, CMOs, CDOs, the COOs, other C-suite executives. Does Citrix belong at the table, versus these traditional companies we think of? The management consultant firms, who specialize in HR and employee experience, or even other software companies, like SAP with HRM. I thought it was interesting that a lot of the executives that we talked to yesterday, had an experience with SAP. So, Citrix is, absolutely, going about this in a prescribed manner and injecting this culture in to their company. >> I agree with you. We talked to their Chief People Officer and EVP, Donna Kimmel, and with a number of other guests, about the employee experience being a C-level, not just a conversation topic, but an imperative. Because, all of the cogs need to be functioning in the same direction for this company to move forward, and as I mentioned earlier, as every product and service has competition, us consumers, whether we're consumers of commercial products, or technology buyers, we have choice. >> Right. >> And, so, an organization needs to bake in to their culture, the employee experience, in order to ensure that its survival rate and its competitive advantage can go, 'cause we actually did talk about talent attraction and retention as a competitive advantage. And Citrix has done a good job of, you're right, not producing technology for HR, but really being able to speak to that business case being horizontal across any type of organization. >> I thought it was a really interesting point, or at least something that I thought about yesterday, at Citrix, again, we have a bunch of network administrators, system administrators, VP of Infrastructures, that is the traditional audience. A lot of times, we can fill abstracted. That audience can feel abstracted from the business. When you're a call center, when you're in sales, when you're actually touching customers, employee experience, obviously, makes sense then. But, I thought the demonstration with the marketing manager really helped this audience connect with more of those frontline employees and helping to improve their experience and bringing meaning to that traditional network or sysadmin job. You know, when you feel like you're absolutely moving the productivity ball forward. This is generational. Adam Jones of the Marlins said that he's in a generational opportunity. To affect change, administrators will find themselves in a generational opportunity to affect change, to move more than just, you know what, we're going to turn knobs, to actually impacting business processes. >> You talk about generational opportunities. One of the things we talked about yesterday is not just that there are five generations in the workforce today, who have differing levels of technology expertise, but, this morning in the Super Session, we got the opportunity to hear from Dr. Madelyn Albright, the 64th Secretary of State of the United States, the first female Secretary of State. And, I loved how she talked about diplomacy, and democracy, and all of the experiences that's she's had in relation to how technology can be an enabler of that. When I Wiki-ed her, I thought, "She's 82 years old." >> 82? "And there's Madelyn Albright, who is still "professing at Georgetown University." I thought that was pretty outstanding. >> You know, you made the point, in our pre-discussion, about she started at Secretary of State, didn't have a computer on here desk, to riding in the driverless car, and obviously, speaking at a technology conference, I thought it was a great testament to where technology has moved, her ability to embrace change, but, more importantly, what it will take. I think she was a model of what it will take. Another interesting point that she made today was trust and knowing whom you're doing business with. We talked about security a awful lot yesterday. Just from a practical technical sense, being able to trust that the person that I'm talking to on the other end of the phone, is actually who they say they are, or on the other end of a transaction. As we start to share data, make the flow of data allow frictionless sharing of data, we need to be able to trust who we're talking to on the other end. She said, any time something happens in the world, the first piece of information she gets is always wrong is her approach to validation. Trust, but validate. I thought there was a lot of great parallels in that to technology. >> I did as well. On the security front, we talked, yesterday, about, not just the digital workspace of Citrix, but what they're doing on the security and the analytics front to really understand and ensure that the data that they're getting off of users interacting through workspace, is ensuring, that, okay, this person is authorized to be in this application and this particular area of this application. What were some of the things that you heard, with respect to security, that you think Citrix is getting it right? Because, as we know, people; number one security threat, anywhere. >> Well, you know, Citrix has, traditionally, been a leader in products like Single Sign-On, the ability to make the technology frictionless. There's a reason why we have a Post-It Note, right here, with the ID, you know. For our user name and password, it's 13 characters, has to be alphanumeric, et cetera, and then it expires every 30 days. That's not frictionless security. Citrix has made waves in Single Sign-On in making sure that the user experience is frictionless, so that security, as users, we don't try and bypass that security. I think that's just a simple concept that organizations should follow. Then, even on the side of analytics, we have Kevin Jackson of >> GovCloud. >> GovNet on, and he talked about how monitoring employees changes their actions. So, as we're collecting analytics and data to automate processes, how Citrix is making it seamless, and in the course of that, anonymizing the data, so that employees don't feel like big brother is watching. >> Yeah. I thought, you know, the more exposure I get, through theCUBE, to different technologies, the more I've changed my perspective on that. Is it big brother watching me? >> Right. >> Even in call centers, when, this call may be recorded, you think, "Oh, great." Actually, they're using that data, to your point, as Kevin talked about yesterday, its anonymized, but the goal is to make the product and service and communications better. And another thing that it can facilitate, where Citrix is concerned, is making that workspace and that employee experience personalized. >> Yeah. >> Which is what we all expect as consumers. When we go on Amazon, and we want to buy something, we don't want them to show it again. We expect that they know. I've already bought this, maybe service something to me that would be a great addition to whatever I bought. We want that personalized experience to make our lives easier, and that personalization is another big element that they talked about delivering yesterday. And the security and the analytics, I think, are two pieces that can be facilitators of that. Could just also be, sort of, a messenger to make sure more of the users understand the anonymization and how that data about their interactions are actually going to make their experiences better. >> I bought a new laptop, by Microsoft, a week ago, and I was on Facebook, and all of the sudden, I got a ad from Microsoft on Facebook about laptop and laptops accessories. At first, I thought, "Wow, that's weird." But, that may be the first Facebook ad I've ever clicked on because that actually added value. While I felt a little strange about them knowing that I bought a new laptop, Facebook gave me the option to find out how did the ad get served up. Well, Microsoft uploaded a HashSet of email addresses, and my Surface purchase came up, and actually it added value. I was like, "Okay, I can find out what "other material." So, at the end of the day, when you're transparent about what you're doing, and you inform users, and you add value, the end of the day's the key part, you have to add value, doesn't help to advertise Surface laptops after I already bought one. Now, and to, that next stage, to show me accessories and make my experience, my relationship with Microsoft even better, is a great example of that. >> Exactly. Jeff Fritz calls that the line between being creepy >> Yes. >> and being magic, but I like how you add that part of that magic is adding value. >> Exactly. >> 100%. Well, Keith, I'm excited for today. We have, you mentioned, P.J.'s on today, Calvin Hsu is also on today. We're going to be talking with the three Innovation Award nominees. That's a very cool, kind of, American Idol-style voting process, where the public can vote on the Innovation Award winner, which will be announced tomorrow. So, excited about everything we're going to talk about today, and, as you mentioned, we're capping things off today with Christian Reilly, CTO, who we already see, through Twitter, is very excited to be theCUBE with us. >> All right. >> All right, have a great day, yeah? >> Yes. >> All right. >> Let's get to it. >> That's a deal. Lisa Martin with Keith Townsend, and, again, we are live at Citrix Synergy 2019 in Atlanta, Georgia. Keith and I will be back with our first guest after a break.