>>from the >>Cube Studios in Palo Alto and Boston connecting with thought leaders all around the world. This is a cube conversation >>over and welcome to this special cube coverage of AWS Partner Awards show. I'm John Furrier, host of The Cube. We're here in our Palo Alto, California studio is doing the remote interviews with our quarantine Cruelty during this time of covert were remote with the best remote Work solution award for AWS Partner Awards goes to Tyler Technologies in the city of Alvin Municipal Court. And we have Sandy, Peter's vice president, general manager of virtual courts and in code court system. Sandy's here to talk about that. And Sonya Gates, who is a city of albums. Mutual court court administrator. Welcome. And congratulations for the best promote work solution. We're remote. Congratulations. Okay, so, CNI, I'll start with you. Tyler Technologies, You're the general manager of the encode Court. This is a vert. This is a solution that you're deploying with the city of Alvin to do some things. Take a minute to explain what you guys are doing together. What is your group of Tyler do And how is it working with City of Album? >>John Tyler Technologies is just completely focused on ah, local, state and federal government software and services. And, uh, particularly the code court application focuses on municipal court, which is what Sonya is the court administrator for Calvin. We have about 900 clients across the U. S that do that same thing. We had this idea about coming up with a remote solution for, ah, ability for someone toe instead of having to go to court to see a judge that they could do that remotely and really have the same experience. And so we sort of launched off on that Ah, and worked with several different of our clients and came up with a way for for that happens on you. I got involved in it very early on and has been instrumental in helping us continue to make it successful. >>When you talk about the city of albums based court system I've seen with Koven, people are sheltering in place and they're not moving around much. You have to have a solution. Talk about the partnership with Tyler. How did this come together? How do you guys were? Take us through that. >>Well, we we have a great relationship with Tyler Technologies. They are very instrumental in our day to day processing. They send out an email with the idea due to Coben, And as soon as we receive the email, we decided that was the best solution for for our court. And we just immediately jumped on board with it so we could resolve cases and not get behind. >>So the virtual court means okay, I get a ticket, I want to appeal it. No way would show up. And now I can't. So it interfaces and take me through the solution. And what is a best fit involved in some some things on the cloud. >>It definitely is on the cloud, John. And, um and that's exactly right. So if you get ah, you get a citation, sometimes you may want to appeal that sometimes you just wanna find out what your options are, and you are going to go appear before a judge. You can do that remotely now, through this through our application, it supports all the video. You can upload documents, exchange those ah, supporting documents. Ah, and ah. And then it interfaces with our case management system so that a sea change is we made on the case. They're reflected and the defendant can see those. And so it just really the whole idea is remotely being ableto go before the judge find out what your options are. Go through that process. And then at the very end, it gives them a way. The completely take care of that case on Within a few minutes, it could be completely resolved. >>So take us through the city of Alvin's court system there. What's the challenges that you have? Um And what was some of the feedback when you first brought this out? Take us through what happened? >>Well, to be honest, it was for us, it was unknown territory. We were a little nervous. We were a little scared to do something of this sort. But with the situation at hand, we had to figure out something, and this was the best fit for us. There was other options available, but we we prefer to stay within Tyler and utilize the system to its fullest. So that why we just said, Okay, let's do this. I have a judge. That's amazing. That is very tech savvy. And he was on board and my city manager. So just working with Tyler each way. You know, each step of the way, you know, in them comforting us in a sense, you know, to let us know. Hey, it's okay. We're here. Each step of the way will be built this together. And that's kind of where we started with the whole project. >>So this is a low hanging fruit. Obviously, it's not Jury, I'm assuming not a jury kind of situations. More of other non jury activities, right? >>It's the day to day court, you know, non jury. We're not doing any during Charles right now until after the governor allows us. So it's just the regular, you know, pre trials, the attorney dockets, arrangements and those sorts of cases. >>I'd be love to be on the planning sessions As you start to roll out the software for jury selection. We'll go into that kind of like what you're looking to look like, You know, it's going to be a digital surveillance. I don't know. It could be crazy, but this >>is the >>future. This is what we're talking about here. This is cloud scale. One of the benefits of cloud is is taking things and doing experiments. We hear that all the time. What's take us through the judge. So you see these tech savvy of these, like Zoom like, calls it like Is there a workflow trying? Envision what stood up in terms of the encode virtual courtside? Sandy, Sonia, What's What's it like? What's that? Take me through the experience? >>Well, everything's tied in together where a zoom and other options out there it's separated from your software so that, you know, that was one of the parts of going through Tyler with this virtual port is because everything's tied into one. We don't have to enter data or anything. After the dock, it's over. It's all live our forms. As soon as the defendant and the judge make an agreement, it put into TCM where the defendant can see it live, signed the orders and immediately get it back to us. And there's no delay time. There's no downtime, Um, and it's housed in one. So we're not having the mis data or, you know, it eliminates a lot of errors. Clerical errors are cases from being miss, >>and the judge handles everything right. He just he deals with the personal interactions reviews the data the defendant makes >>the clarity do a lot to. He's talking. And as he's talking, we're entering his orders as we speak. >>So it's real time thing. This is true agility. Sadie, this is the future. This is where the solutions start to get the scale. So what's next? What is the vision? How do you guys see the next step? Because, I mean, we all know that, you know, Kobe will be over soon. We hope faster than it's happened. But it will be a hybrid world. And I think this shows a template for efficiency. >>Yes. Yeah, I think that's a great point. And it is the future. We're going to continue to leverage our relationship with AWS, which has just been incredible to this process, and and, uh, we went way beyond what we were expecting just in terms of resource is and, uh, and helping us even just within our own development processes as we as we brought something to scale on in learning how to have a low test and, uh, really build applications that can scale out. And so we believe it is the future. And ah, Sonia makes a great point many times because they live in an area where sometimes there's other natural disasters, like hurricanes that can disrupt what's going on for them. Ah, but then also as you, as you just think about really what I would call a responsibility. As we move forward, we have a responsibility to provide ways that people can take care of things Ah, and not put themselves at risk. And a swee move into the future past Covad. Then s O. We're going to continue to leverage the technology that AWS provides the scalability, the how we can load test and everything. And, uh and it was really a no brainer for us toe run this application on the AWS services for us >>and Sonia. It's also not just about justice, not only getting the folks who are speeding and taking care of the penalties there, but it's also potentially for justice. If someone is not guilty or they want to get business has to continue, right? So this extends into the use case of remote hybrid the future because our work can be distributed now you have efficiencies. This is going to create a connected system which ultimately can be a connected community. >>Yeah, and it's going to reduce the failure to a rate here for court cases. Also, um, so that'll be less warrant more compliant, Um, in the easier. Well, it's a better relationship between us, the court and our defendants because they have the option of not having to leave work or miss appointments. You know, they can still attended their case and do other things that they need to do without taking a spin. A, you know, a couple of hours and sit in a room. And you know the court. >>That's a huge point. Sandy. This is about resource utilization on both sides, not just the court's and the city of Alvin on the municipal side. The citizens, it's efficiency. I mean, how many people don't show up because they can't get out of work or they need to make their paycheck or they have their their family? These need to be met. So all these things play into the psychology of of the way of life. This is digital life, virtualization of of the of life. It really is a big thing. >>Yeah. Yeah, I think I think you're exactly right. I mean you're hitting on some of the some great points. That's exactly right. And when you think about what has to happen for you to go and maybe go before a judge and ah, take off work, you've got to go buy traffic, find parking. You may have to have someone that takes care of your Children. There's there's all sorts of things that you're having to go through just to get down and and be in front of a judge that this can help with. And I think it's just one aspect to your point, really trying to think of, uh, really starting to help government think about how to be more customer centric out of provide some ways for people Teoh take care of of what they need to take care of. Uh and, uh and so we're really trying in your your point about connected communities. Is is a huge key point for us at Tyler, as we think of ways that we can help a community be more connected for sure. >>Well, you know, I'm huge into whole civic relationships and having a productive government and having citizens be served for that reasons and having it be a community. And this and now more than ever, transparency is helpful, right? This only helps things. So you guys are doing a really great job of one enabling a work environment remotely. In this case, it's for the courts to be operational. Is they need to be, But it clearly can extend. So, Sanjay, I gotta ask you the question. I'd love to get your commentary on surprises when you rolled this out. You know where people like Oh, my God, no one's ever going to use it or it's just too techy. Or has there been any pleasant surprises or things that surprised you that you didn't think was gonna happen to >>give us >>some kind of commentary on some observations that you've seen from from remote working, rolling out the best remote work solution? >>It's been very interesting. Um, we read our actual first defendant. He was elderly, and so we were kind of concerned. Okay, well, we know how to connect, you know, and he did amazing. So that's kind of where we knew if if we could reach the older generation and he can connect all these younger defendants and you know, younger people what shouldn't have any issues. So he was, you know, we explained to him, Hey, you're our first defendant. This is new to us. It's new to you. And he did awesome. So that kind of gave us the confidence we needed to pursue it even more and push it out there and give the defendants options. There's been, um we've looked. Some people forget, and so do I. That were on camera. And, you know, we see up with this, um, they forget their vehicle, you know, made it a few bumps, but it was like walking in the background. Yeah. Um, so it's been It's been an experience, but a pleasant experience. And it gave us where we didn't want a backlog of cases. There are over and having the virtual option through Tyler has We were like, Oh, it first started. We got behind until we launched about. We had about 800 cases we got behind on. And then as soon as we launched out virtual port. Now we're caught up, my courts running smooth, everything's great, and there's no backlog of cases. >>Clear. The backlog of the question I want to ask is that elderly first a user that did he or she get an early adopter discount on the sentence? >>Fine. Yeah, I was shocked. >>I kind of resent the elderly remark. I think he's referring to me. >>No, no, no, he was and he was in his eighties. >>Okay, I feel I feel young men while you guys congratulations. I like to get your parting thoughts. Just with cloud technology. A lot of other folks out there are looking at re imagining public service specifically around these times where there's a lot of emotional stress, like you got back long. You don't want to have the court get back. You can see that people don't want tickets hanging out there. But that kind of encapsulate people's feelings right now. And I think remote citizenship is coming. Just your thoughts on how you see this as a beginning starting point for cloud computing enabling the efficiencies, the solutions and the applications for more connected community experience. So we'll start with you. >>Okay. Um, I can see this. This is the way we're going to keep things. We like the option. The flexibility that are defendants or citizens have, um it it's opened our eyes And if you're if there's other courts out there that are kind of hesitant to go ahead and jump in and do it, I strongly recommend Just do it. It's It's scary in the very beginning because a lot of us, we're not used to it. But after you get through it and you go through the changes, it's It's so working in the end and you'll see such a more of a compliance for both sides and you know, it reduces the stress on staff. Having to send out Mel notice is, you know, for fire to appears and stuff of that sort produced warrants. So it's been a win win all the way around. Um, so if I could reach any court out there, that's kind on the line of doing that. Just just do it, >>Alright? Yeah, great. Sandy >>Gun and yeah, John. For us, Cloud is the future. I mean, every every application we have. Ah, we're actively working. If it's not already a cloud based solution, it will be Ah, and And we're a huge believer in the scalability. But But when you look at applications like this is as an example, Ah Tyler, virtual court, where it's really a win win situation. It's it's better for the court. They can continue to carry on their business. It's better for the citizen because now they can actually take care of something that they weren't going to be able to take care of in the past. And, Ah, and as we continue to find Win Win, uh, solutions cloud based solutions, they're going to be at the core of that in terms of just how easy it is to say excess and roll out. So it's a big part of our future, and we believe it's a big part of of our customer future as well. >>Well, congratulations. Modernization has positive impacts if done right, more times freed up to work on maybe personal things and connect those communes and bring people together. Congratulations. Tyler Technologies in the City of Album for the best remote work solution. It's the court system. Get those tickets paid, clear that backlog. And now you've got all the time in the world. So you take I work on other things. What do >>you do with your free time? I'm gonna take a vacation. Thank >>you so much. For thanks. Conversation and again. Congratulations. Thanks for time. >>Thank you. >>Okay, this is the Cube's coverage of AWS Public Sector Partners. Awards show I'm John Furrier with best remote work solution. Thanks for watching. Yeah. Yeah, yeah, yeah, yeah.