>> Live from Atlanta, Georgia, It's theCUBE covering Citrix Synergy Atlanta 2019. Brought to you by Citrix. >> Welcome to theCUBE. Lisa Martin with Keith Townsend at day two of theCUBE's coverage of Citrix Synergy 2019. Keith, it's great to be back with you. We had a great day yesterday. >> Wasn't it exciting? >> It was. >> And this is surprising. You know, I have to be honest, as a former Citrix customer, and as a watcher of it, David Hansel talked about the 85% of IT budgets goes into keeping the lights on, et cetera, I'd firmly put Citrix in that 85% of a company that produces solutions that basically kept the lights on. They snuck into the other 15% yesterday. It was a really interesting keynote. >> They've made an obvious pivot towards general-purpose users. David also mentioned, and this is something that I didn't know, that most enterprise software, historically, >> which is the one percent of users. And, they are really positioning Citrix Workspace, intelligent experience, for the general purpose user. The marketing managers, the folks in finance, et cetera, who can really leverage this tool, to dramatically, not just simplify their workdays, but they made this really bold promise, yesterday, that Citrix Workspace One, with the intelligence experience, is going to be able to give each person back, a user, one full day a week. That's two months a year back to actually do their jobs. >> I think I will choose to go on vacation for those two months. >> I'm with ya. >> But one of the things that was consistent, throughout the day was the tone of, one, excitement. All of the analysts, all of the executives we talked to yesterday, very excited about the intelligent experience, but it was, I think, it was more of a abstract thought versus solid, like, this is what the product will do, this is what it looks like, so I'm looking forward to the coming months of seeing the product in action. I could equate it to robotic process automation tools like UiPath and the MiniTools that are out there, but I didn't get a good sense of how deep Citrix is going to go in to robotic process automation, and who would control it. You mentioned the one percent power users. You know when you look at a automation tool, these are tools that are for the one percent, to create these automations, these processes. Will this be something that the Citrix administrators will do on the back end, and then deploy to end users and the app store, similar to how Citrix is deployed today? Or, is this something their going to give users, power-users, the ability to create, so a department team can create a process, an automated workflow, and then deploy that to their team members? I'm strong believer the further you push technology, simple to use to the end-user, the more powerful it becomes, and the more they come up with creative ways to use the technologies. >> And, also, the higher the adoption's going to be. You know, every tech conference we go to, Keith, talks about, you hear the buzzwords, simplicity, frictionless, make it seamless, those all sound great, and yes, of course, as employees of any company, you want that. It's, where does the rubber meet the road? So, I did read, though, that even though the intelligent experience isn't going to be GA until later this year, there are a suite of beta customers. So, I hope we can chat about that with P.J. Hough, their Chief Product Officer, later today to just get a sense of what are some of the impacts that this solution is having on some of these beta customers? Are they seeing significant reductions or increases in workforce productivity, getting towards that, hey, one whole day back? That was the busiest booth, I hear, at the Solutions Expo yesterday. There was a very long line, so the interest, certainly, was definitely peaked, in terms of what they announced yesterday with the audience here. >> So, today's going to be a pretty exciting day of coverage. We're going to talk to, hopefully, a few customers. We're going to talk to P.J., and I'm excited to, kind of, peel back the layers on the announcement around the intelligent experience. Then, we cap off the day with talking to their CTO, Christian Reilly, who, you know, is always fun. So, one thing that we didn't talk a lot about today, you know, KubeCon is happening in Europe, the team is there covering that show. And we didn't talk much cloud, yesterday. While there was announcements around Azure and Google Compute Platform, we didn't get in to, kind of, the details of that, so I'm looking forward to talking to Christian later on today about how is Citrix relevant to the cloud conversation? This whole future of work, we can't talk about the future of work without talking about cloud. >> Absolutely. I know that their cloud revenue is up, but you're right, that isn't something that we got in to yesterday. We really focused a lot on , with our spectrum of guests, on the employee experience. >> Mm hmm >> And, also, got a really broad definition, you know. Employee experience isn't just about when I log in, as a manager, on all of the different tasks that I need to do before I can actually start my function. It starts back, up and to the left, when you even start recruiting for talent. >> Right. >> And, that was, eyeopening to me is they're right, it encompasses the end to end. I kind of thought of it as a marketing funnel, where you're nurturing prospects in to leads, converting them in to opportunities. And then, one of the most important things on the marketing funnel, that's very similar here, is turning those customers in to advocates. Same thing on the employee experience side, is turning those employees in to empowered users that are happy because they're able to be productive and do their jobs appropriately. And then, of course, their business has nurtured them well enough that they retain that top talent. >> We did get, at least, one customer on, yesterday. We talked to Adam Jones, the CRO, Chief Revenue Officer of the Florida Marlins. I got a opportunity to get a dig in on the Chicago Cubs, so that's always a fun thing. But, even from a customer's perspective, Adam brings the COO lens. So usually you're over HR, you're over vendor partnerships, et cetera, he talked about the importance of, one, giving his employees a seamless experience, so he talked about the employee experience, and, overall, keeping the motivation factor high. Speaking of motivation, we learned a new term yesterday, ToMo. >> Love that term. >> Total motivation? What was it? >> Yeah, total motivation. >> Total motivation, so I'm definitely going to look at my ToMo score for the couple of contractors I have on my staff. (laughing) Or at least try and develop one. I thought it was a great, a great, great acronym, but, more importantly, I think organizations are starting to understand. Employee satisfaction, employee experience equates to outcomes when it comes to customer experience. >> 100% >> If your employees are not having a great experience, we talked about onboarding experiences yesterday. If that isn't happening, then chances are, there's a direct correlation between customer experience and employee experience. >> It's a huge risk that companies can't ignore. Employee experience is essential. We talked, yesterday, like you said, about every employee engagement has some relation back to the customer. >> Right. Whether you're in marketing, and you're creating collateral to nurture prospects, or you're in finance, or legal, or you're in the contact center, you're a touchpoint to that customer. And so, you're experience, as an employee, they need to foster those relationships to turn those employees in to advocates. Because the customers, for whatever product or service you're delivering, 'cause we have so much choice these days. The ability to go, "Nope, this isn't working." "I'm going to go find another vendor "who can deliver this service." is a big risk, and so, we were talking to Maribel Lopez yesterday, of Lopez Research, you could really hear her passion in the research that she's done on the future of work. We talked about employee experience, to your point, absolutely critical for customer satisfaction. Employee experience is really essential for digital transformation because businesses really can't transform, successfully, if the employees aren't productive, aren't satisfied, and able to adapt to changing culture as a business digitizes itself. >> As we talk about that other 15 to 20% of innovation, it's odd that we're having this employee experience conversation at Citrix. Citrix isn't a HR software company, let alone a HR company, and we talked to David about this in the opening. How do they transition from just having this conversation with IT administrators, which is the primary audience, here, at Citrix Synergy, to having this conversation with CEOs, CIOs, CMOs, CDOs, the COOs, other C-suite executives. Does Citrix belong at the table, versus these traditional companies we think of? The management consultant firms, who specialize in HR and employee experience, or even other software companies, like SAP with HRM. I thought it was interesting that a lot of the executives that we talked to yesterday, had an experience with SAP. So, Citrix is, absolutely, going about this in a prescribed manner and injecting this culture in to their company. >> I agree with you. We talked to their Chief People Officer and EVP, Donna Kimmel, and with a number of other guests, about the employee experience being a C-level, not just a conversation topic, but an imperative. Because, all of the cogs need to be functioning in the same direction for this company to move forward, and as I mentioned earlier, as every product and service has competition, us consumers, whether we're consumers of commercial products, or technology buyers, we have choice. >> Right. >> And, so, an organization needs to bake in to their culture, the employee experience, in order to ensure that its survival rate and its competitive advantage can go, 'cause we actually did talk about talent attraction and retention as a competitive advantage. And Citrix has done a good job of, you're right, not producing technology for HR, but really being able to speak to that business case being horizontal across any type of organization. >> I thought it was a really interesting point, or at least something that I thought about yesterday, at Citrix, again, we have a bunch of network administrators, system administrators, VP of Infrastructures, that is the traditional audience. A lot of times, we can fill abstracted. That audience can feel abstracted from the business. When you're a call center, when you're in sales, when you're actually touching customers, employee experience, obviously, makes sense then. But, I thought the demonstration with the marketing manager really helped this audience connect with more of those frontline employees and helping to improve their experience and bringing meaning to that traditional network or sysadmin job. You know, when you feel like you're absolutely moving the productivity ball forward. This is generational. Adam Jones of the Marlins said that he's in a generational opportunity. To affect change, administrators will find themselves in a generational opportunity to affect change, to move more than just, you know what, we're going to turn knobs, to actually impacting business processes. >> You talk about generational opportunities. One of the things we talked about yesterday is not just that there are five generations in the workforce today, who have differing levels of technology expertise, but, this morning in the Super Session, we got the opportunity to hear from Dr. Madelyn Albright, the 64th Secretary of State of the United States, the first female Secretary of State. And, I loved how she talked about diplomacy, and democracy, and all of the experiences that's she's had in relation to how technology can be an enabler of that. When I Wiki-ed her, I thought, "She's 82 years old." >> 82? "And there's Madelyn Albright, who is still "professing at Georgetown University." I thought that was pretty outstanding. >> You know, you made the point, in our pre-discussion, about she started at Secretary of State, didn't have a computer on here desk, to riding in the driverless car, and obviously, speaking at a technology conference, I thought it was a great testament to where technology has moved, her ability to embrace change, but, more importantly, what it will take. I think she was a model of what it will take. Another interesting point that she made today was trust and knowing whom you're doing business with. We talked about security a awful lot yesterday. Just from a practical technical sense, being able to trust that the person that I'm talking to on the other end of the phone, is actually who they say they are, or on the other end of a transaction. As we start to share data, make the flow of data allow frictionless sharing of data, we need to be able to trust who we're talking to on the other end. She said, any time something happens in the world, the first piece of information she gets is always wrong is her approach to validation. Trust, but validate. I thought there was a lot of great parallels in that to technology. >> I did as well. On the security front, we talked, yesterday, about, not just the digital workspace of Citrix, but what they're doing on the security and the analytics front to really understand and ensure that the data that they're getting off of users interacting through workspace, is ensuring, that, okay, this person is authorized to be in this application and this particular area of this application. What were some of the things that you heard, with respect to security, that you think Citrix is getting it right? Because, as we know, people; number one security threat, anywhere. >> Well, you know, Citrix has, traditionally, been a leader in products like Single Sign-On, the ability to make the technology frictionless. There's a reason why we have a Post-It Note, right here, with the ID, you know. For our user name and password, it's 13 characters, has to be alphanumeric, et cetera, and then it expires every 30 days. That's not frictionless security. Citrix has made waves in Single Sign-On in making sure that the user experience is frictionless, so that security, as users, we don't try and bypass that security. I think that's just a simple concept that organizations should follow. Then, even on the side of analytics, we have Kevin Jackson of >> GovCloud. >> GovNet on, and he talked about how monitoring employees changes their actions. So, as we're collecting analytics and data to automate processes, how Citrix is making it seamless, and in the course of that, anonymizing the data, so that employees don't feel like big brother is watching. >> Yeah. I thought, you know, the more exposure I get, through theCUBE, to different technologies, the more I've changed my perspective on that. Is it big brother watching me? >> Right. >> Even in call centers, when, this call may be recorded, you think, "Oh, great." Actually, they're using that data, to your point, as Kevin talked about yesterday, its anonymized, but the goal is to make the product and service and communications better. And another thing that it can facilitate, where Citrix is concerned, is making that workspace and that employee experience personalized. >> Yeah. >> Which is what we all expect as consumers. When we go on Amazon, and we want to buy something, we don't want them to show it again. We expect that they know. I've already bought this, maybe service something to me that would be a great addition to whatever I bought. We want that personalized experience to make our lives easier, and that personalization is another big element that they talked about delivering yesterday. And the security and the analytics, I think, are two pieces that can be facilitators of that. Could just also be, sort of, a messenger to make sure more of the users understand the anonymization and how that data about their interactions are actually going to make their experiences better. >> I bought a new laptop, by Microsoft, a week ago, and I was on Facebook, and all of the sudden, I got a ad from Microsoft on Facebook about laptop and laptops accessories. At first, I thought, "Wow, that's weird." But, that may be the first Facebook ad I've ever clicked on because that actually added value. While I felt a little strange about them knowing that I bought a new laptop, Facebook gave me the option to find out how did the ad get served up. Well, Microsoft uploaded a HashSet of email addresses, and my Surface purchase came up, and actually it added value. I was like, "Okay, I can find out what "other material." So, at the end of the day, when you're transparent about what you're doing, and you inform users, and you add value, the end of the day's the key part, you have to add value, doesn't help to advertise Surface laptops after I already bought one. Now, and to, that next stage, to show me accessories and make my experience, my relationship with Microsoft even better, is a great example of that. >> Exactly. Jeff Fritz calls that the line between being creepy >> Yes. >> and being magic, but I like how you add that part of that magic is adding value. >> Exactly. >> 100%. Well, Keith, I'm excited for today. We have, you mentioned, P.J.'s on today, Calvin Hsu is also on today. We're going to be talking with the three Innovation Award nominees. That's a very cool, kind of, American Idol-style voting process, where the public can vote on the Innovation Award winner, which will be announced tomorrow. So, excited about everything we're going to talk about today, and, as you mentioned, we're capping things off today with Christian Reilly, CTO, who we already see, through Twitter, is very excited to be theCUBE with us. >> All right. >> All right, have a great day, yeah? >> Yes. >> All right. >> Let's get to it. >> That's a deal. Lisa Martin with Keith Townsend, and, again, we are live at Citrix Synergy 2019 in Atlanta, Georgia. Keith and I will be back with our first guest after a break.

>> Voiceover: Live, from Atlanta, Georgia, it's theCUBE, covering CITRIX Synergy, Atlanta 2019. Brought to you by: CITRIX. >> Welcome back to theCUBE. Lisa Martin with Keith Townsend coming to you live from Atlanta Georgia, our first day of coverage of Citrix Synergy 2019. Keith and I are very pleased to welcome you to theCUBE. For the first time, Bob O'Donnell, the founder and president of Technalysis. Bob, it's great to have you on theCUBE. >> Thank you. Great to be here I really appreciate it. It's my first chance to do theCUBE. It's exciting. >> We're so excited because you are no stranger to TV. Bloomberg, CNN, CNBC, Squawk Box, now theCUBE! >> Bob: And the now theCUBE! >> Keith: Most importantly- >> Bob: It completes the circle. >> He's a friend of Leo Laporte, which makes him a super star. >> All: (laughing) >> Well there you go. >> We're sitting in the presence of greatness. >> Oh, I don't know about that. But anyway, no, it's a pleasure to be here and it's nice to chat with you guys. It's a very interesting time that we're in. I mean, when we think about what's happening in the world. For years we've seen this move to cloud-based computing, and SaaS, and everything else. And everybody's excited about all of this stuff, and there's all these tools. And then on top of that, we thought, we have all these devices, right? We've got this amazing range of different devices we can use. But ironically, what it is, is we're in a state of too much of a good thing. It's too much. Even though if you think about it, you'd say, "Well, objectively, there's so much that "we could potentially do here. "I mean, we've got these tools that can do "this and this and this." But all of a sudden, "Well, except I got this one and this one, and this one. "And oh, by the way, if I want to send a message, "I can send it five different ways to Sunday, "and therefore if I want to read a message, "I have to be able to read it "five different ways from Sunday." And so, the challenge that you face is, and Citrix talked about it, I thought, quite nicely in their keynote this morning, is people get overwhelmed. And they just can't get productive with what they're trying to do. And so, what you need to do it figure out ways to turn that chaos into structure and order. And that's what they're trying to do with the workspace. And it looks pretty cool. >> Yeah, one of the offline conversations I had was you get all these tools. It's like somebody took a box of 10,000 Legos and just jumped it on your desk and said, "Build a masterpiece." And what I head this morning was the equivalent of what was like a Star Wars kid of like, "This is what you can build. Here's the directions, "and now you can start to deviate and customize it "for your environment." So one of the things that I'd love to get your input on is this concept of AI ML. This ideal of taking tasks and automating them. It's nothing new. We've tried this with macros and other areas. But the thing that was missing was, these tools were pretty dumb. >> Bob: Right. So the promise of ML AI should make these tools become real. What's your impression of the state of the technology versus what was presented today. >> Well, look, we're in very early days of AI and ML. There are some fascinating things out there. There's a lot of the high profile things that we hear about. The ImageNet and the ability to recognize every kind of dog known to mankind, and all the demos we've all seen at every other trade show. It really is, the fascinating part, exactly, to your point, is that the goal with AI and machine learning is to actually makes things understand. And it's fascinating because... I'll take a bit of a sidetrack but bring it back. When devices started to be able to recognize our words, we assumed, because we're human beings, that they recognized what we meant. But, no. There's a big jump between the words that you can transcribe, and what you actually mean. >> Yeah. That context. >> Context is everything. And context is something that, again as human beings, we take it for granted. But you can't take that for granted when it comes to technology and products. So, the beauty of AI as it starts to get deployed is how do we get the context around what it is that we're trying to do, what we meant to say. Of course, we all want that in real life: "What I meant to say was..." But, "what I meant to do was this." Or, "the task I want to do is that." So, taking that back to what Citrix is talking about is there are a lot of rote procedural things that people do in most organizations. And they gave the classic examples of proving the expense reports and this and that. So, clearly, some of those things they can pre-build. The micro apps, in a lot of ways, they really are macros. It's kind of a fancy macro. And that's fine, but the question is are they smart enough to kind of deviate, "Oh, well, there's a conditional branch "that it automatically builds in a macro "that I didn't have to think about "because it realizes in the context of what I'm doing "that it means something else." Or something like that. >> At the end of the day, I want to get the account balance, however that translates. As opposed to: take this column from row A and put it in row B. No, sometimes row A won't be the correct destination. I want the account balance. >> Right, right. >> And the other truth of the matter is we're still getting used to actually talking to our devices. We do that at home to some degree for people who have Alexas, unless they've decided to stop recording everything, and then that's a whole different subject. But, at work we don't. Interestingly, I remember when I first saw Cortana, for example, on a Windows machine. I thought, in a weird way, Cortana makes more sense because I should want... But it hasn't really happened. It hasn't played out. So there's some level of discomfort of talking to our devices and recognizing these things. So, I think there are cultural issues you still have to overcome. There are physical issues in the workplace, now. Now, when you have these open office environments, which doesn't take a rocket scientist to know that that was going to be a disaster. Whoever thought that was smart, man, let's take a look at where their degree came from. But that's the reality that people are in. So, you've got the physical environment challenges. You've got the cultural "how do I work with this?" environment. And then just starting to realize what it can actually do. And then, of course, you have the problem that it didn't recognize what it actually said. That's something stupid, and the original Siri problems that we all had. But, all of these things tie together because they're all different takes on what machine learning has the potential to do and what we think it should do, and what it can actually do. The one thing I will say is as we head towards 2020, I think we're going to start to finally see some of these things do what we thought they were going to do. They're going to start to have the context. They're going to start to have the intelligence. So, in the work space, it's going to have the ability to know what I mean when I say, "I need the account balance." Or, "I need to know where in the sales pipeline "this particular project is," or whatever task it is that I've got to deal with. And so, understanding that and then building the plumbing to do that is critical. One of the interesting things, if you look at what Citrix does, they're really all about plumbing. They have this ability to pull together all these different elements. From the beginning, what we started talking about. All these different applications over different types of network speeds and connections and make them all work. And yet, they present this very simplified, beautiful, nice little, you're like, "oh, this is great!" But, man, buried beneath there is a lot of stuff. And that's, to give them credit, that's what they're really good at doing. And companies now, the challenge is, a lot of companies have really old applications that they've got to kind of modernize in some way shape or form. And some of them are doing it on their own. They're doing the containerization and all the things we hear about as well. Some of them are wrapping them. Citrix, some of their original business, XenApp, was about app virtualization. Taking an old app and giving access in a modern way. So, again, it's doing that, but the other problem you have to bear in mind, excuse me, is that every company has a different combination of apps. They said 500 apps is normal. A lot of companies have more than that. >> Keith: Mhm. (affirmative) >> The problem is, it's not the same five hundred apps. This company has this set of 500 apps. This company has this set of 500 apps. This company has this set of 500 apps, and maybe 150 of them overlap, which means the long tail of 350 per company has to be dealt with and figured out. And that's, again, those are the problems that they're trying to solve and bring in to a unified environment. >> And also manage these growing expectations that all of us that are workers have from the consumer side of our lives. You mentioned Alexa and Siri, and we have these growing experiences that whether I'm talking to a device or I'm going on Amazon, I want it to know what I want. Don't show me something I've already purchased. And we have these expectations as humans and consumers that we want the apps when we get to work to understand the context and of course, we're asking a lot. In your opinion, where is Citrix in starting to help manage, helping their customers, rather, manage those growing expectations? >> I think Citrix has done a lot in that area. Even many, many years ago they were the first to come up with the notion of an enterprise app store. In the early days of the app store, they came out with this concept of, "We want to do an enterprise equivalent of that." When I download an app that I need to install on a work PC, make it easy to get at. So, from way back when they've been building on that. And then, the examples they gave today, the notification from the airline that your flight has changed, or whatever. Those are all the experiences that we're now used to thanks to cloud-based services. And their point is like, "Hey, why shouldn't we "have that at work, as well?" And so that's exactly what they're trying to work towards, is that notion of cloud-based notifications and services, and things, but related to the specific tasks I have to do. Because at the end of the day, they want to drive productivity. Because we all waste stupid amounts of time, and truth be told, the bigger the company you're at, the more time you waste because of just keeping up. I used to work at a big research firm of 1200 people, and literally half my day, every day, was just procedural stuff. I didn't actually work on the stuff that I thought I was hired to do, except for maybe half the day. And with a lot of people, that's very common. So, anything that can be done to reduce that and allow people to get through the procedural stuff a little bit more efficiently, and then actually let them do the work that they were hired to do and that they'd like to do, and oh, by the way, gives them more satisfaction. All of these things tie together. People tend to say, "Oh well, you know, "that's nice to do, this consumerization of IT, "that's nice." It's not just nice. It's actually practical. It's actually a real productivity enhancing capability. And I think Citrix has done an excellent job of driving that message. It's hard to to do because, again, the complexity of the plumbing necessary is super difficult. But their head and their heart are in the right place in terms of trying to achieve that. >> Well, it sounds absolutely like not a "nice to have," but business-critical. One of the stats that David Henshall, their CEO, said this morning, and Keith's been mentioning a number of times, is that he said there's 7 trillion dollars wasted on output because employees are not able to get to their functions that they were hired for in a timely manner. >> Right. >> So, there's a huge addressable market there of opportunity but also the consumerization that's personalization expectation is huge to not just making me, Lisa Martin, as an employee happy, but my business's customers that I'm dealing with. I think of a sales person, or even a call center support person. If they don't have access to that information, "She already called in about this problem 'with her cable ISP," that person is going to go turn, and go find another option that's going to fulfill their needs much better. >> That's absolutely right. And that was the interesting point that they made. And that's what they're trying to do with the intelligent work space is to move beyond just providing these apps, but actually personalizing it to each individual and being able to say, "All right, each of us are going to have a workspace." Sort of, it looks kind of like a news feed kind of a thing. Each one is going to be different though, based upon, obviously, the different tasks that we do, the order with which we do them, the manner with which we do them." So it does get personalized. The notifications, you know, I may want certain notifications that you don't really care about as much. But that's fine. We can each create that level of personalization and customization. And again, what Citrix is trying to do, and it was a key point that P.J. made, is, "Look, we're not just building an application. "We're building a platform." And that's... The significance of that is big. And remember, he came from Microsoft. He worked on Windows. He worked on Office. So, he's got a long history of working on building platform based tools that have tools that you can build on. That have APIs and ways for other people to add to. So, all of those are critical parts of how they tell that story, and how they get people enthralled enough to say, "Hey, I'm going to make the commitment to do it." Because look, it's a lot of work. Let's not kid ourselves. If I'm not a Citrix shop, but I go, "Damn, that's cool!" There's a fair amount of effort to make all this stuff actually happen. So, it's a commitment. But, once they get them hooked it's a pretty sticky type of environment. Especially as they continue to deliver value and personalization and customization. That, at the end of the day, drives productivity. And that's a pretty straight forward message: "Hey, we can save your workers time "and make them happier." Well, who doesn't want that, right? >> So, let's talk about engaging your customers. Like, I can look at this, and I can easily, say I can come to a conference like this and say, "Wow, I really want the output. I don't want "any of that employee experience stuff. "That stuff just sounds hard, "but the output I definitely want." Talk to me about the evolution of your customers as you walk them through if you want the output, here's what you have to do. And talk to me about, specifically, the success stories of where they didn't get it, and then after you've engaged them, they got it. >> Well, there's so many different variations out there. But, at the end of the day, every company out there is dealing with the fact that they have workers that work in a lot of places on a lot of devices and they have to allow them to get stuff done. And so, it's about how much are they willing to do to make that happen? But there's the psychology of it. There is the whole, "how much of this am I willing to outsource?" Versus, "I really want to keep it inside." So, it depends on the industry and the level of if they are a regulated industry, and all those things have an enormous impact on how they do this. But, if you think back, Citrix's original business was, a lot of it, was again, around desktop virtualization, and actually trying to get really old school stuff, I'm taking mainframe green screen stuff, to actually run on an old Windows PC. And that was kind of a lot of what they did, initially. And then, of course, they've built on from there. So, all along the way, you see different organizations. Citrix has been thought of more as more of the old school kind of enterprise software. Along with an SAP or an Oracle so something like that. I think they've done a particularly good job of being cloud native, cloud aware, and working with these cloud-based tools. Because early on, when we think about what happened with SaaS applications, people thought that was going to dramatically change how anybody did software. And it did, but not in the way people expected. So, I'm trying to get an answer, specifically, to your question, but I think what it is is what they're doing, and what companies who deploy it find is that they can take even these completely different types of software and services, and ServiceNow, and Salesforce, and Workday, and all these kinds of things that are dramatically different, but still, again, have overlapping functionality if I use all of them, and conflict or counteract or interact, or need to interact with other tools I already have that I'm working to change. So, again, what I think that what Citrix has done a good job is they're able to look at the wide range of stuff that people have in that 500 group of apps, or whatever it is, and be able to say, "All right, ten of those are cloud-based services. "But we've got 490 other ones we've got to deal with." And they have different levels of technologies to deal with those. So, what companies can do is they can also pick and choose. They can say, "Look, we're not going to get all 500 apps in our workspace." Maybe they just decide, "But we're going to do these twelve, "five of which are SaaS-based, "and then we've got a couple other critical ones "that we have to do, and that hits 80% of our workers." And they can tackle it that way. So, the bottom line is companies who... Look, it's a big investment up front. So the process is you have to psychologically say, "I'm willing to make an investment in," not obviously, just now, but their roadmap. What they're doing. What they're talking about. That's why they talk a lot about the future because if I buy into this ecosystem, I'm committed. Right? Again, I talking about that earlier: The stickiness question. So, companies who are doing this kind of thing, companies who are trying to make sense of all these applications have to be willing to make those big investments. It used to be, it used to have a huge Citrix server farms, as well. Obviously, with the development of the Cloud and Citrix Cloud, that's all changed. But, it's still a big investment, and they have to work to figure out ways to do this. And if they do, to finally get to, you know, they do see productivity savings. I mean, Citrix is, I don't remember the numbers, but they can qualify actual time saved when their solutions are installed, and that's the benefits that these companies get. So, they have to measure how much is my employee time worth versus the cost of getting these things deployed? >> Well, and I think that's going to be a differentiator for them. I wish we had more time because we could keep talking to you for a long time, but you got to add theCUBE to your list of TV: Bloomberg, CNBC, >> Bob: It's all there. Hey, I'm excited. >> Squawk Box, Now, theCUBE. Bob, it has been such a pleasure to have you on theCUBE. >> Thank you. >> We appreciate your time. >> Thanks so much. Appreciate being here, thank you. >> Our pleasure. For Keith Townsend, I am Lisa Martin. You're watching theCUBE, live from CITRIX Synergy 2019. Thanks for watching. (upbeat techno music)