>>Yeah, yeah, >>Hello. We're back with Today's the last session in the creating engaging analytics experiences for all track breaking down data silos. A conversation with Snowflake on Western Union Earlier today, we did a few deep dives into the thought spot product with sessions on thoughts about one. Thoughts were everywhere on spot. Take you to close out this track. We're joined by industry leading experts Christian Kleinerman s VP of product at Snowflake and Tom Matzzie, Pharaoh, chief data officer at Western Union, for a thought provoking conversation on data transformation on how to avoid the pitfalls of traditional analytics. They'll be discussing in key challenges faced by organizations, why user engagement matters and looking towards the future of the industry. No Joining Thomas and Christian in conversation is Angela Cooper, vice president of customer success at Thought spot. Thank you all for being here today. We're so excited for what is what this conversation has in store. Handing it over now to Christian to kick things off. >>Hi. So, a few years ago, when when someone asked about Snowflake, the most common answer, it was like, what is snowflake and what do you do? Hopefully in the last couple off months, things have changed and and here I am showing a couple of momentum data points on, uh, where we have accomplished here it Snowflake. So we we have received Ah, a lot of attention and buzz. Recently, we were listed in the New York Stock Exchange And we even though we still think of ourselves as a small start up company, we have crossed the 2000 employees mark. More important, we count with 3 3000 plus amazing customers. And something that we obsess about is the a satisfaction of our customers. We really are working hard. The laboring technology that having a platform for better decisions, better analytics and then the promoters course off 71 depicted here is a testament of that. And last, but certainly not least about snowflake. It's very important that we know that we succeed with our partners. We know that we don't go to market by ourselves. We actually have Ah, fantastic set of partners and of course, thoughts. But it is one of our most important partners. >>Good morning. Good afternoon. Eso Amman Thomas affair on the chief kid officer here at Western Union. It's gonna be a background of a Western union and what we, uh, what we do and how we service our customers. So today we are in over 200 countries and territories worldwide. We have a 550,000 retail Asian network to service all of our customers, uh, needs from what he transfer and picking up in a depositing cash. We also have our digital transformation underway, where we now have educate abilities up and running and over 35 countries with paled options to accounts in over 120 countries. We think about our overall business and how support are over our customers and our services. It really has transformed over the past 12 months with Cove it and it's part of that We have to be able to really accelerate our transformation on a digital front to help to enable in the super those customers going forward. Eso as part of that, You know, a big, big help in a big supporter of that transformation has been snowflake and has been thought spot as part of that transformation. If you go the next to the next slide are our current, uh B I in our illegal tools right to date, uh, have been very useful up until the last one or two years. As data explodes and as as our customer needs transform and as our solutions and our time to act in our time to react in the overall market becomes faster and faster, we need to be able to basically look across our entire company, our entire organization and cross functionally to visit to leverage data leverage our insights to really basically pivot our overall business and our overall model to support our customers and our and to enable those services and products going forward. So as part of that, snowflakes been a huge part of that journey, right, allowing us to consolidate over our 30 plus data stores across the company on able to really leverage that overall data and insights to drive, uh, quick reaction right with the pivot, our business offered to enable new services and improve customer experiences going forward and then being able to use a snowflake and then being put the applications on top of that like thought spot, which allows, uh, users that are both technical and nontechnical to the go in and just, um, ask the question as if the searching on Google or Yahoo or being they can just ask any question they want and then get the results back in real time, made that business call and then really go forward through these is this larger ecosystem as a whole. It's really enabled us to really transform our business and supporter customers going forward. >>Wonderful. Thank you, Tom. Thank you, Christian, for the overview of both snowflake and Western Union. Both have big presence in Denver, which is where Tom and I are tonight. Um, I'm here. I'm the vice president of customer success for Thought spot, and I wanted to ask both of you some questions about the industry and specific things that you're facing within Western Union. So first I was hoping Christian that you could talk to me a little bit about Snowflake has thousands of customers at this point, servicing essentially located data sets. But what are you seeing? Has been the top challenges that businesses air facing and how it snowflake uniquely positioned to help. Yeah, >>so certainly the think the challenges air made. I would say that the macro challenge above everything is how to turn data into a competitive differentiator, their study after study that says companies that embrace data and insights and analytics they are outperforming their competitors. So that would be my macro challenge. Once you go into the next level, maybe I can think of three elements. The first one Tom already perfectly teed up the topic of of silence and the reality For most organizations, data is fragmented across different database systems. Even filed systems in some instances transactional databases, analytical data bases and what customers expect is to have, ah, unified experience like I am dealing with company extra company. Why? And I really don't care if behind the scenes there's 10 different teams or 100 different systems. I just want a unified experience. And the Congress is true. The opportunity to deliver personalized custom experiences is reliant on a single view of the day. The other topic that comes to mind this is the one of data governance, Um, as data becomes more important than a reorganization, understanding the constraints and security and privacy also become critical to not only advanced data capability but do it doing so responsibly and within the norms off regulation and the last one which is something court to tow our vision. We are pioneering the concept of the data cloud and the challenge that that we're addressing there is the problem around access to data, right. You can no longer as an organization think of making decisions just on your own data. But there's lots of data collaboration, data enrichment. Maybe I wanna put my data in context. And that's what we're trying to simplify and democratize access and simplify connecting to the data that improves decisions on all three fronts. Obviously, we're obsessed. That's no bling on on tearing down the silos on delivering a solution that is very focused on data governance. And for sure, the data cloud simplifies access to data. >>Wonderful. Now, I know we we really focused on those data silos is a business challenge. But Tom, going through your digital transformation journey are there specific challenges that you faced with Western Union That thought spot and snowflake have helped you overcome? >>Yeah. So? So first off fully agree what Christian just said, right? Those are absolutely, you know, problems that we faced. And we've had overcome, um, service, any company right being able to the transforming to modernize the cloud. Um, for us, one of the biggest things is being able to not just access our information, but have it in a way that it can be consumed, right? Have it in a way that it could be understood, right? Have it in a way that we can then drive business business decision points and and be able to use that information to either fix a problem that we see or better service our customers or offer a product that we're seeing right now is a miss in the marketplace to service in a underserved community or underserved, um, customer base. Also, from our standpoint, being able toe look, um um, uh and predict in forecast what's going to happen and be able to use that information and use our insights to then be proactive and thio in either, You know, be thoughtful about how do we shift our focus, or how do we then change our strategy to take advantage of that for that forecast in that position that we're seeing into the future? >>Wonderful. I've heard from many customers you could not have predicted what was going to happen to our businesses in the year 2020 with the traditional models and especially with what did you say? 30 plus different data silos. Being able to do that type of prediction across those systems must have been very, very difficult. You also mentioned going through a digital transformation at Western Union. So can you talk to me, Tom? A little bit about kind of present day? And why? Why is it important to enable your frontline knowledge workers with the right data at the right time with the right technology? >>Yeah, so? So you're spot on, by the way. But, uh, no one predicted that that we would have a pandemic that would literally consume the entire globe right And change how consumers, um uh, use and buy services and products, or how economies would either shut down or at the reopening shut down again. And then how different interests to be impacted by this? Right. So, uh, what we learned and what we were able to pivot was being able to do exactly what you just said, right. Being able to understand what's happening the date of the right time, right then being able to with the right technology with the right capabilities, understand? what's happening. I understand. Then what should our pivot be? And how should we then go focus on that pivot to go into go and transform? I think it's e. It's more than just just the front lines. Also, our executives. It's also are back office operations, right, because as you think through this, right as customers were having issues right, go into retail locations that were closed. It end of Q one Earlier, Q two. We obviously had a a large surplus right of phone calls coming into our call centers, asking for help, asking for How can we transact better? Where can we go? Right? How do we handle the operationally? Right? As we had a massive surge onto our digital platform where we were, we had 100% increase year over year in Q one and Q two. How do we make sure that our platform the technology can scale right and still provide the right S L A's and and and and the right, um uh, support to our internal customers as well as our extra customers in the future? Eso so really interesting, though, you know, on on on the front line side, our sales staff, right? And even our front line associates with our agent locations A to retail side, you know, for us, is really around. How do we best support them? So how do we partner with them to understand? You know, when a certain certain governments or certain, uh, regions were going toe lock down, how do we support them to keep them open, right. How do we make them a essential service going forward? How do we enable them? Right, the Wright systems or technology to do things a bit differently than they have in the past to adopt right with the changing times. But, you know, I'll tell you the amount of transformation in the basement we've done this year, I think you know, has a massive and actually on Lee, you know, created a larger wave for us to actually ride into the future as we can, to base to innovate, you know, in partnership with both thought spot and with the snowflake into the future. >>Absolutely. I've seen many, many a industry analyst reports talking about how companies now in 2020 have accelerated that digital transformation movement because of current day. In current time, Christian What are you seeing with the rest of the industry and other global companies about enabling data across the globe at the right time? >>Yeah, so I can't agree more with with with with what? Tom said. And he gave some very, um, compelling and very riel use cases where the timeliness of data and and and and and at the right time concept make a big difference. Right? They aske part of our data marketplace with snowflake with deliver, for example, um, up to date low ladies information on, uh, covert 19 data sets where we're infection spiking. And what were the trends? And the use case was very, very riel. Every single company was trying to make sense of the numbers. Uh, all machine learning models were sort of like, out of whack, because no trends and no patterns may make sense anymore. And it was They need to be able to join my data and my activity with this health data set and make decisions at the right time. Imagine if if the cycle to makes all these decisions waas Ah, monthlong. You would never catch up, right? And he speaks to tow a concept that it that is, um, dear, it wasa snowflake and is the lifetime value data right? The notion of ableto act on a piece of data on an event at the right time and obviously with the slow laden see it's possible, makes a big difference. And and there is no end of example. Stomach gives her all again very compelling ones. Um, there's many others, but if you're running a marketing campaign and would you want to know five minutes later that it's not working out, you're burning your daughters? Or would you want to know the next day? Or if someone is going to give you you have a subscription based business and you're going toe, for example, have a model that predicts the turn of your customer? How useful is if you find out Hey, your customer is gonna turn, but you found out two months later. Once probably you are really toe action and change the outcome. Eyes different and and and this order to manage that I'm talking about days or months are not uncommon. Many organizations today, and that's where the topic of right technology matters. Um, I love asking questions about Do you know, an organization and customers. Do you run data, transformations and ingests at two and three in the morning? And the most common answer is yes. And then you start asking why. And usually the answer is some flavor off technology made me do it and a big part of what we're trying to do, like what we're pioneering is. How about ingesting data, transforming data enriching data when the business needs it at the right time with the right timeliness? Not when the technology had cycles. So they were Scipio available, so the importance can't be overstated. There is value in in in analyzing understanding data on time, and we provide technology and platform to any of this. >>That's such a good point. Christian. We ended up on Lee doing processes and loading in the middle of the night because that's what the technology at that time would allow. You couldn't have the concurrency. You couldn't have, um, data happening all at the same time. And so wonderful point that stuff like enables. I think another piece that's interesting that you guys a hit on is that it's important to have the same user experiencing user interface at the right time. And so what I found talking to customers. And Tom what? You and I have discussed this. When you have 30 different data sets and you have a interface that's different, you have a legacy reports system. Maybe you have excel on top of another. You have thought spot on one. You have your dashboard of choice on another, those different sources in different ways. To view that data, it can all be so disjointed. And the combination of thought spot with snowflake and all the data in one place with a centralized, unified user experience just helps users take advantage off the insights that they need right at that right moment. So kind of finishing up for our last question for today I'm interested to hear about Christian will go back to you quickly about what do you see from snowflakes? Perspective is ahead. Future facing for data and analytics. >>One of the topics you just alluded toe Angela, which is the fact that many data sets are gonna be part of the processes by which we make decisions and that that's where were the experience with thoughts but a single unified search experience for a single unified. Um automatic insects, which is what's para que does That is the future, right? I I don't think that x many years from now on, and I think that that X is a small number. Organizations are going to say I had some business activity. I collected some data. I did some analysis and I have conclusions because it always has to be okay, put it in context or look at industry trends and look at other activity that can help him make more sense about my data. The example of tracking they covert are breaking is ah, timely one. But you can always say go on, put it in context with, I don't know, maybe the GDP of the country or the adoption of a platform and things like that. So I think that's ah big trend on having multiple data sets. Contributing towards better decisions towards better product experience is for better services. And, of course, Snowflake is trying to do its part, is doing its part with vision and simplify answers today and the answer on hot spot simplifying blending the interface so that would be super useful. The other big piece, of course, is, um, Predictive Analytics people Talk machine Learning and AI, which is a little bit to buzz worthy. But it is true that we have the technology to drive predictions and and do a better job of understanding behaviors off what's supposed to happen based on understanding the best and the last one. If if if I'm allowed one. Exco What's ahead for data industry, which sounds obvious, but But we're not all the way. There is both cloud the adoption and moving to the cloud as well as the topic of multi Cloud. Increasingly, I think we we finally shifted conversations from Should I go to the cloud or not? Now it's How fast do I do it? And increasingly what we hear is I may want to take the best of the different clouds and how doe I go in and and and embrace a multi cloud reality without having to learn 100 plus different services and nuances of services on on every car and this work technologies like snowflake and thoughts about that can can support a different multiple deployment are being well received by different customs, nerve fault, >>Tom industry trends, or one thing I know. Western Union is really leading in the digital transformation and in your space, What's next for Western Union? >>Yeah, so just add on Requip Thio Christian before I dive into a Western Union use case just to your point. Christian, I really see a convergence happening between how people today work or or manage their personal life, where the applications, the user experiences and the responses are at your fingertips. Easy to use don't need to learn different tools. It's just all there, right, whether you're an android user or an apple user rights, although your fingertips I ask you the same innovation and transmission happening now on the work side, where I see to your point right a convergence happening where not just that the technology teams but even the business teams. They wanna have that same feature, that same functionality, where all their insights their entire way to interact with the business with the business teams with their data with their systems with their products for their services are at their fingertips right where they can go and they can make a change on an iPad or an iPhone and instant effect. They can go change a rule. They could go and modify Uh uh, an algorithm. They can go and look at expanding their product base, and it's just there. It's instant now. This would take time, right? Because this is going to be a transformational journey right across many different industries, but it's part of that. I really see that type of instant gratification, uh, satisfaction, that type of being able to instantly get those insights. Be able thio to really, you know, do what you do on your personal life in your work life every single day. That trend is absolutely it's actually happening. And it's kind of like tag team that into what we're doing at Western Union is exactly that we are actually transforming how our business teams, uh, in our technology teams are able to interact with our customers, interact with our products, interact with our services, interact with our data and our systems instantly. Right? Perfect example that it's that spot where they could go on typing any question they want. And they instigate an answer like that that that was unheard of a year ago, at least for our business. Right being able to to to go and put in in a new rule and and have it flow through the rules engine and have an instant customer impact that's coming right. Being able to instantly change or configure a new product or service with new fee structure and launch in 15 minutes. That's coming, right? All these new transformations about how do we actually better, uh, leverage our capabilities, our products and our services to meet those customer demands instantly. That's where I see the industry going the next couple of years. >>Wonderful. Um, excited to have both of you on the panel this afternoon. So thank you so much for joining us, Christian and Tom as just a quick wrap up. I, you know, learned quite a bit about industry trends and the problems facing companies today. And from the macro view with snowflake and thousands of customers and thought spots, customers and Western Union. The underlying theme is data unity, right? No more fragmented silos, no more fragmented user experiences, but truly bringing everything together in a governed safe way for users. Toe have trust in the data to have trust in what to answer and what insight is being put in front of them. And all of this pulled together so that businesses can make those better decisions more informed and more personalized. Consumer like experiences for your customers in modern technology stacks. So again, thank you both today for joining us, and we look forward to many more conversations in the future. Thank you >>for having me very happy to be here. >>Thank you so much. >>Thanks. >>Thank you, Angela. And thank you, Tom and Christian for sharing your stories. It was really interesting to hear how the events of this year have prompted Western Union to accelerate their digital transformation with snowflake and thought spot and just reflecting on alot sessions in this track, I love seeing how we're making the search experience even easier and even more consumer like in that first session and then moving on to the second session with our customer Hayes. It was really impressive to see how quickly they'd embedded thought spot into their own MD audit product. And then, of course, we heard about Spot Ike, which is making it easier for everybody to get to the Y faster with automated insights. So I'm afraid that wraps up the sessions in this track. We've come to an end, But remember to join us for the exciting product roadmap session coming right up. And then after that, put your questions to the speakers that you've heard in Track two in I'll meet the Experts Roundtable, creating engaging analytics experiences for all. Now all that remains is for me to say thank you for joining us. We really appreciate you taking the time. I hope it's been interesting and valuable. And if it has, we'd love to pick up with you for a 1 to 1 conversation Bye for now.

>>Hi, I'm Frank's Luqman CEO of Snowflake. And welcome to the Snowflake Data Cloud Summit. I'd like to take the next few minutes to introduce you to >>the data cloud on why it matters to the modern enterprise. As an industry, we have struggled to mobilize our data, meaning that has been hard to put data into service of our enterprises. We're not living in a data economy and for most data central how we run our lives, our businesses and our institutions, every single interaction we have now, whether it's in social media, e commerce or any other service, engagement generates critical data. You multiply this out with the number of actors and transactions. The volume is overwhelming, growing in leaps and bounds every day. There was a time when data operations focused mostly on running reports and populating dashboards to inform people in the enterprise of what had happened on what was going on. And we still do a ton of that. But the emphasis is shifting to data driving operations from just data informing people. There is such a thing as the time value off data meaning that the faster data becomes available, the more impactful and valuable it ISS. As data ages, it loses much of its actionable value. Digital transformation is an overused term in our industry, but the snowflake it means the end to end automation of business processes, from selling to transacting to supporting to servicing customers. Digital processes are entirely disinter mediated in terms of people. Involvement in are driven into end by data. Of course, many businesses have both physical and digital processes, and they are >>intertwined. Think of retail, logistics, delivery services and so on. So a data centric operating discipline is no longer optional data operations Air now the beating heart >>of the modern enterprise that requires a massively scalable data platform talented data engineering and data science teams to fully exploit the technology that now is becoming available. Enter snowflake. Chances are that, you know, snowflake as a >>world class execution platform for a diverse set of workloads. Among them data warehousing, data engineering, data, lakes, data, science, data applications and data sharing. Snowflake was architected from scratch for cloud scale computing. No legacy technology was carried forward in the process. Snowflake reimagined many aspects of data management data operations. The result was a cloud data platform with massive scale, blistering performance, superior economics and world class data governance. Snowflake innovated on a number of vectors that wants to deliver this breakthrough. First scale and performance. Snowflake is completely designed for cloud scale computing, both in terms of data volume, computational performance and concurrent workload. Execution snowflake features numerous distinct innovations in this category, but none stands up more than the multi cluster shared stories. Architectural Removing the control plane from the individual cluster led to a dramatically different approach that has yielded tremendous benefits. But our customers love about Snowflake is to spin up new workloads without limitation and provisioned these workloads with his little or as much compute as they see fit. No longer do they fear hidden capacity limits or encroaching on other workloads. Customers can have also scale storage and compute independent of each other, something that was not possible before second utility and elasticity. Not only can snowflake customer spin up much capacity for as long as they deem necessary. Three. Utility model in church, they only get charged for what they consumed by the machine. Second, highly granular measurement of utilization. Ah, lot of the economic impact of snowflake comes from the fact that customers no longer manage capacity. What they do now is focused on consumption. In snowflake is managing the capacity. Performance and economics now go hand in hand because faster is now also cheaper. Snowflake contracts with the public cloud vendors for capacity at considerable scale, which then translates to a good economic value at the retail level is, well, third ease of use and simplicity. Snowflake is a platform that scales from the smallest workloads to the largest data estates in the world. It is unusual in this offer industry to have a platform that controversy the entire spectrum of scale, a database technology snowflake is dramatically simple fire. To compare to previous generations, our founders were bent on making snowflake, a self managing platform that didn't require expert knowledge to run. The role of the Deba has evolved into snowflake world, more focused on data model insights and business value, not tuning and keeping the infrastructure up and running. This has expanded the marketplace to nearly any scale. No job too small or too large. Fourth, multi cloud and Cross Cloud or snowflake was first available on AWS. It now also runs very successfully on mark yourself. Azure and Google Cloud Snowflake is a cloud agnostic platform, meaning that it doesn't know what it's running on. Snowflake completely abstracts the underlying cloud platform. The user doesn't need to see or touch it directly and also does not receive a separate bill from the cloud vendor for capacity consumed by snowflake. Being multi cloud capable customers have a choice and also the flexibility to change over time snowflakes. Relationships with Amazon and Microsoft also allow customers to transact through their marketplaces and burned down their cloud commit with their snowflakes. Spend Snowflake is also capable of replicating across cloud regions and cloud platforms. It's not unusual to see >>the same snowflake data on more than one public cloud at the time. Also, for disaster recovery purposes, it is desirable to have access to snowflake on a completely different public cloud >>platform. Fifth, data Security and privacy, security and privacy are commonly grouped under the moniker of data governance. As a highly managed cloud data platform, snowflake designed and deploys a comprehensive and coherent security model. While privacy requirements are newer and still emerging in many areas, snowflake as a platform is evolving to help customers steer clear from costly violations. Our data sharing model has already enabled many customers to exchange data without surrendering custody of data. Key privacy concerns There's no doubt that the strong governance and compliance framework is critical to extracting you analytical value of data directly following the session. Police Stay tuned to hear from Anita Lynch at Disney Streaming services about how >>to date a cloud enables data governance at Disney. The world beat a >>path to our door snowflake unleashed to move from UN promised data centers to the public cloud platforms, notably AWS, Azure and Google Cloud. Snowflake now has thousands of enterprise customers averaging over 500 million queries >>today across all customer accounts, and it's one of the fastest growing enterprise software companies in a generation. Our recent listing on the New York Stock Exchange was built is the largest software AIPO in history. But the data cloth conversation is bigger. There is another frontier workload. Execution is a huge part of it, but it's not the entire story. There is another elephant in the room, and that is that The world's data is incredibly fragmented in siloed, across clouds of old sorts and data centers all over the place. Basically, data lives in a million places, and it's incredibly hard to analyze data across the silos. Most intelligence analytics and learning models deploy on single data sets because it has been next to impossible to analyze data across sources. Until now, Snowflake Data Cloud is a data platform shared by all snowflake users. If you are on snowflake, you are already plugged into it. It's like being part of a Global Data Federation data orbit, if you will, where all other data can now be part of your scope. Historically, technology limitations led us to build systems and services that siloed the data behind systems, software and network perimeters. To analyze data across silos, we resorted to building special purpose data warehouses force fed by multiple data sources empowered by expensive proprietary hardware. The scale limitations lead to even more silos. The onslaught of the public cloud opened the gateway to unleashing the world's data for access for sharing a monetization. But it didn't happen. Pretty soon they were new silos, different public clouds, regions within the and a huge collection of SAS applications hoarding their data all in their own formats on the East NC ations whole industries exist just to move data from A to B customer behavior precipitated the silo ing of data with what we call a war clothes at a time mentality. Customers focused on the applications in isolation of one another and then deploy data platforms for their workload characteristics and not much else, thereby throwing up new rules between data. Pretty soon, we don't just have our old Silas, but new wants to content with as well. Meanwhile, the promise of data science remains elusive. With all this silo ing and bunkering of data workload performance is necessary but not sufficient to enable the promise of data science. We must think about unfettered data access with ease, zero agency and zero friction. There's no doubt that the needs of data science and data engineering should be leading, not an afterthought. And those needs air centered on accessing and analyzing data across sources. It is now more the norm than the exception that data patterns transcend data sources. Data silos have no meaning to data science. They are just remnants of legacy computing. Architectures doesn't make sense to evaluate strictly on the basis of existing workloads. The world changes, and it changes quickly. So how does the data cloud enabled unfettered data access? It's not just a function of being in the public cloud. Public Cloud is an enabler, no doubt about it. But it introduces new silos recommendation by cloud, platform by cloud region by Data Lake and by data format, it once again triggered technical grandstands and a lot of programming to bring a single analytical perspective to a diversity of data. Data was not analytics ready, not optimized for performance or efficiency and clearly lacking on data governance. Snowflake, address these limitations, thereby combining great execution with great data >>access. But, snowflake, we can have the best of both. So how does it all work when you join Snowflake and have your snowflake account? You don't just >>avail yourself of unlimited stories. And compute resource is along with a world class execution platform. You also plug into the snowflake data cloud, meaning that old snowflake accounts across clouds, regions and geography are part of a single snowflake data universe. That is the data clouds. It is based on our global data sharing architectures. Any snowflake data can be exposed and access by any other snowflake user. It's seamless and frictionless data is generally not copied. Her moves but access in place, subject to the same snowflake governance model. Accessing the data cloth can be a tactical one on one sharing relationship. For example, imagine how retailer would share data with a consumer back. It's good company, but then it easily proliferate from 1 to 1. Too many too many. The data cloud has become a beehive of data supply and demand. It has attracted hundreds of professional data listings to the Snowflake Data Marketplace, which fuels the data cloud with a rich supply of options. For example, our partner Star Schema, listed a very detailed covert 19 incident and fatality data set on the Snowflake Data Marketplace. It became an instant hit with snowflake customers. Scar schema is not raw data. It is also platform optimize, meaning that it was analytics ready for all snowflake accounts. Snowflake users were accessing, joining and overlaying this new data within a short time of it becoming available. That is the power of platform in financial services. It's common to see snowflake users access data from snowflake marketplace listings like fax set and Standard and Poor's on, then messed it up against for example. Salesforce data There are now over 100 suppliers of data listings on the snowflake marketplace That is, in addition to thousands of enterprise and institutional snowflake users with their own data sets. Best part of the snowflake data cloud is this. You don't need to do or buy anything different. If your own snowflake you're already plugged into the data clouds. A whole world data access options awaits you on data silos. Become a thing of the past, enjoy today's presentations. By the end of it, you should have a better sense in a bigger context for your choices of data platforms. Thank you for joining us.

(bright music) >> Announcer: From around the globe, it's theCUBE with digital coverage of Dell Technologies World Digital Experience. Brought to you by Dell Technologies. >> Hello, and welcome back to theCUBE's virtual coverage of Dell Technologies World Digital Experience. I'm John Furrier, your host of theCUBE here for this interview. We're not face to face this year, we're remote because of the pandemic. We've got a great guest, CUBE alumni, John Roese who's the Global Chief Technology Officer at Dell Technologies. John, great to see you. Thank you for remoting in from New Hampshire. Thanks for your time and thanks for coming on. >> Oh, glad to be here. Glad to be here from New Hampshire. The travel is a lot easier this way so-- >> It's been an interesting time. What a year it's been with the pandemic, the good, bad, and the ugly has been playing out. But if you look at the role of technology, the big theme this year at Dell Technologies World is the digital transformation acceleration. Everyone is kind of talking about that, but when you unpack the technology side of it, you're seeing a technology enablement theme that is just unprecedented from an acceleration standpoint. COVID has forced people to look at things that they never had to look at before. Disruption to business models and business systems like working at home. (Furrier laughs) Who would have forecasted that kind of disruption. Workloads changing, workforces working differently with in the mid of things. So an absolute exposure to the core issues and challenges that need to be worked on and double down on. And some cases, projects that might not have been as a priority. So you have all of this going on, customers really trying to double down on the things that are working, the things they need to fix, so they can come out of the pandemic with a growth strategy with modern apps, with cloud and hybrid and multicloud. This has been a huge forcing function. I'd love to get your first reaction to that big wave. >> Yeah, no, no, I think as a technologist, sometimes you can see the future maybe a little clearer than the business people can. Because there's one thing about technology, it either is, or it isn't. Either is code or hardware and real or it's marketing. And we knew the technology evolution was occurring, we knew the multicloud world was real, we knew that machine intelligence was real. And we've been working on this for maybe decades. But prior to COVID, many of these areas were still considered risky or speculative. And people couldn't quite grok exactly why they wanted a machine doing work on their behalf or why they might want an AI to be a participant in their collaboration sessions or why they might want an autonomous vehicle at all. And we were talking about how many people autonomous vehicles that were going to kill as opposed to how many that we're going to help. Then we had COVID. And suddenly we realized that the fragility of our physical world and the need for digital is much higher. And so it's actually opened up an enormous accelerant on people's willingness to embrace new technologies. And so whether it's a predictable acceleration of machine intelligence or autonomous systems, or this realization that the cloud world is actually more than one answer, there's multiple clouds working together. Because if you try to do a digital transformation acceleration, you realize that it's not one problem. It's many, many problems all working together, and then you discover that, hey, some of these can be solved with cloud one and some can be solving with cloud two, and some of them you want to do in your own infrastructure, in a private cloud, and some might belong at the edge. And then suddenly you come to this conclusion that, hey, having strategy has to deal with this system as a system. And so across the board, COVID has been an interesting catalyst to get people to really think practically about the technology available to them and how they might be able to take advantage of it quicker. And that's a mixed blessing for us technologists because they want things sooner, and that means we have to do more engineering. But at the same time, open-minded consumers of technology are very helpful in digital transformations. >> Well, I want to unpack that rethinking with COVID and post COVID. I mean, everything is going to come down to before COVID and after COVID world. I think it's going to be the demarcation that's going to be looked at historically. Before we get into that though, I want to get your thoughts on some of the key pillars of these transformational technologies in play today. Last year at Dell World, when we were physically face to face, we were laying out on theCUBE and in our analysis, the Dell Technologies has got an end to end view. You saw a little bit at VMworld this year, the Project Monterey, is looking much more systematically across the board. You mentioned systems as consequences. The reaction of changes. But lay out for us the key areas, the key pillars of the transformational technologies that customers need to look at now to drive the digital path. >> Yeah, we cast a very wide net. We look at literally thousands of technologies, we organize them and we try to understand and predict which ones are going to matter. And it turns out that over the last couple of years, we figured out there's really six, what I'll call expanding technology areas that are actually probably likely to be necessary for almost any digital transformation. And they aren't exactly what people have been doing historically. So in no particular order, and they may sound obvious, but when you think about your future, it's very likely all six of these are going to touch you. The first is, the obvious one of being able to develop and deliver a multicloud. The cloud journey is by no means done. We are at like the second inning of a nine inning game, maybe even earlier. We have barely created the multiple cloud world, much less the true multicloud world, and then really exploiting and automating has work to be done. But that's a strategic area for us and everybody to navigate forward. In parallel to that, what we realize is that multiple cloud is no longer just present in data centers and public clouds, it's actually existing in the real world. So this idea of edge, the reconstituting of IT out in the real world to deliver the real time behavior necessary to actually serve what we predict will be about 70% of the world's data that will happen outside of data centers. The third is 5G. And that's a very specific technology, and I have a long telco background. I was the CTO of one of the largest telecom companies in the world and I was involved in 2G, 3G and 4G. (Furrier chuckles) 5G is not another G. It is not just faster 4G. It does that, but with things like massive machine type communication with having a million sensorized devices in a kilometer or ultra reliable, low latency communication. The ability to get preferential services to critical streams of data across the infrastructure, mobile edge compute, putting the edge IT out into the cellular environment. And the fact that it's built in the cloud and IT era. So it's programmable, software defined. 5G is going to go from being an outside of the IT discussion to being the fabric inside the IT discussion. And so I will bet that anybody who has people in the real world and that they're trying to deliver a digital experience, will have to take advantage of the capabilities of 5G to do it right. But super strategic important area for Dell and for our industry. Continuing on, we have the data world, the data management world. It's funny, we've been doing data as an industry for a very long time, but the world we were in was the data at rest world, databases, data lakes, traditional applications. And that's great. It still matters, but this new world of data in motion is beginning. And what that means is the data is now moving into pipelines. We're not moving it somewhere and then figuring it out, we're figuring it out as the data flows across this multicloud environment. And that requires an entirely different tool, chain, architecture and infrastructure. But it's incredibly important because it's actually the thing that powers most digital transformation if they're real time. In parallel to that, number five on the list is AI and machine learning. And we have a controversial view on this. We don't view AI as purely a technology. It clearly is a technology, but what we really think customers should think about it as is as a new class of user. Because AIs are actually some of the most aggressive producers and consumers of data and consumers of IT infrastructure. We actually estimate that within the next four or five years, the majority of IT capacity in an enterprise environment will actually be consumed at the behest of the machine learning algorithm or an AI system than a traditional application or person. And all you have to do is do one AI project to understand that I'm correct, because they are just massive demand drivers for your infrastructure, but they have massive return on that demand. They give you things you can't do without them. And then last on the list is this area of security. And to be candid, we have really messed up this area as an industry. We have a security product for every problem, we have proliferation of security technologies. And to make matters worse, we now operate most enterprises on the assumption the bad guys are already inside and we're doing things to prevent them from causing harm. Now, if that's all it is, we really lost this one. So we have an obligation to reverse this trend, to start moving back to embedding the security and the infrastructure with intrinsic security, with zero trust models, with things like SASSY, which is basically creating new models of the edge security paradigm to be more agile and software defined. But most importantly, we have to pull it all together and say, "You know what we're really measuring is the trustworthiness "of the systems we work with, "not the individual components." So this elevation of security to trust is going to be a big journey for all of us. And every one of those six are individual areas, but when you combine them, they actually describe the foundation of a digital transformation. And so it's important for people to be aware of them, it's important for companies like Dell to be very active in all of them, because ultimately what you have today, plus those six properly executed, is the digital transformation outcome that most people are heading towards. >> You just packed it all six pillars into one soundbite. That was awesome. Great insight there. One of the things that's interesting, you mentioned AI. I love that piece around AI being a consumer. They are a consumer of data, they're also a consumer of what used to be handled by either systems or humans. That's interesting. 5G is another one. Pat Gelsinger has said at VMworld that 5G, and when I interviewed him he said 5G is a business app, not a consumer app. Yet, if you look at the recent iPhone announcement by Apple, iPhone 12, and iPhone 12 Pro, 5G is at the center of that announcement. But they're taking it from a different perspective. That's a real world application. They've got the watch, they have new chips in their devices, huge advantage. It's not just bandwidth. And remember the original iPhone launch with 3G if you remember. That made the iPhone. Some are saying if it didn't have the 3G or 2G and 3G, I think it was 3G in the first iPhone. 3G, it would have not been as successful. So again, Apple is endorsing 5G. Gelsinger talks about it as a business app. Double down on that, because I think 5G will highlight some of the COVID issues because people are working at home. They're on the go. They want to do video conferencing. Maybe they want to do this programmable. Unpack the importance of 5G as an enabler and as an IT component. >> Yeah. As I mentioned, 5G isn't just about enhanced mobile broadband which is faster YouTube. It's about much more than that. And because of that combination of technologies, it becomes the connective tissue for almost every digital transformation. So our view by the way, just to give you the Dell official position, we actually view that the 5G or the telecom industry is going through three phases around 5G. The first phase has already happened. It was an early deployment of 5G using traditional technology. It was just 5G as an extension of the 4G environment. That's great, it's out there. There's a phase that we're in right now, which I call the geopolitical phase, where all of a sudden, everybody from companies to countries to industries have realized this is really important. And we have to figure out how to make sure we have a secure source of supply that is based on the best technology. And that has created an interest by people like Dell and VMware and Microsoft, and many other companies to say, "Wait a minute. "This isn't just a telecom thing. "This is, as Pat said a business system. "This is part of the core of all digital." And so that's pulled people like Dell and others more aggressively into the telecom world in this middle phase. But what really is happening is the third phase. And the third phase is a recasting of the architecture of telecom to make it much more like the cloud and IT world. To separate hardware from software, to implemented software defined principles, to putting machine interfaces, to treat it like a cloud and IT system architecturally. And that's where things like OpenRAN, integrated open networks, and these new initiatives are coming into play. All of that from Dell perspective is fantastic because what it says is the telecom world is heading towards companies like us. And so, as you may know, we set up a brand new telecom business at scale up here to our other businesses this year. We already are doing billions of dollars in telecom, but now we believe we should be playing a meaningful tier-one role in this modern telecom ecosystem. It will be a team sport. There's lots of other players we have to work with. But because of the breadth of applications of 5G. And whether it's again, an iPhone with 5G is great to do YouTube, but it's incredibly powerful if you run your business applications on there, and what you want to actually deliver is an immersive augmented experience. So without 5G, it will be very hard to do that. So it becomes a new and improved client. We announced a Latitude 9,000 Series, and we're one of the first to put out a 5G enabled laptop. In certain parts of the world, we're now starting to ship these. Well again, when you have access to millimeter wave and gigabit speed capacity, you can do some really interesting things on that device, more oriented towards what we call collaborative computing which the client device and the adjacent infrastructure have so much bandwidth between them, that they look like one system. And they can share the burden of augmented reality, of data processing, of AI processing all in the real time domain. Carry that a little further, and when we get into the areas like healthcare transformation or educational transformation. What we realize immediately is reach is everything. You want to have a premium broadband experience, and you need a better system to do that. But really the thing that has to happen is not just a Zoom call, but an immersive experience in which a combination of low bandwidth, always on sensors are able to send their data streams back. But also, if you want to have a more immersive experience to really exploit your health situation, being able to do it with holography and other tools, which require a lot more bandwidth is critical. So no matter where you go in a digital transformation in the real world that has real people and things out in the real world involved in it, the digital fabric for connectivity is critical. And you suddenly realize the current architecture's pre-5G aren't sufficient. And so 5G becomes this linchpin to basically make sure that the client and the cloud and the data center all have a framework that they can actually work together without, let's call it a buffering resistance between them called the network. Imagine if the network was an enabler, not an impediment. >> Yeah, I think you're on point here. I think this is really teases out to me the next-gen business transformation, digital transformation because if you think about what you just talked about, connective tissue, linchpin with 5G, data as a driver, multicloud, the six pillars you laid out, and you mentioned systems, connective tissue systems. I mean, you're basically talking tech under the hood like operating system mindset. These systems design are interesting. If you put the pieces together, you can create business value. Not so much speeds and feeds, business value. You mentioned telco cloud. I find that fascinating. I've been saying on theCUBE for years, and I think it's finally playing out. I want to get your reactions of this is, this rise of the specialty cloud. I called it tier-one on the power law kind of the second wave of cloud. Look at Snowflake. They went public. Biggest IPO in the history of the New York Stock Exchange of Wall Street, second to VMware. They built on Amazon. (Furrier laughs) Okay. You have the telco cloud, we have theCUBE cloud, we have the media cloud. So you're seeing businesses looking at the cloud as a business model opportunity, not just buying gear to run something faster, right? So you're getting at something here where it's real benefits are now materializing and are now visible. First of all, do you agree with that? I'm sure you do. I'd love to get your thoughts on that. And if you do, how do companies put this together? Because you need software, you got to have the power source with cloud. What's your reaction to that? >> Absolutely. I think, now obviously there are many clouds. We have some mega clouds out there and then we have lots of other specialty clouds. And by the way, sometimes you remember we view cloud as an operating model, an experience, a way to present an IT service. How it's implemented is less important than what it looks like to the user. Your example of Snowflake. I don't view Snowflake as AWS. I view Snowflake as a storage business. (Furrier chuckles) >> It's a business. >> It's a business cloud. I mean, they could lift it up and move it onto another cloud infrastructure and still be Snowflake. So, as we look forward, we do see more of the consumables that we're going to use and digital transformation appearing as these cloud services. Sometimes they're SaaS cloud, sometimes they're an infrastructure cloud, sometimes they're a private cloud. One of the most interesting ones though that we see that hasn't happened yet is the edge clouds that are going to form. Edge is different. It's in the real time domain, it's distributed. If you do it at scale, it might look like massive amounts of capacity, but it isn't infinite in one place. Public cloud is infinite capacity all in one place. An edge cloud is infinite capacity distributed across 50,000 points of presence at which each of them has a finite amount of capacity. And the other difference though, is that edge clouds tend to live in the real time domain. So 30 millisecond round trip latency. Well, the reason this one's exciting to me is that when you think about what happened at the software and business model innovation, when for instance public clouds and even co-location became more accessible, companies who had this idea that needed a very large capacity of infrastructure that could be consumed as a service suddenly came into existence. Salesforce.com go through the laundry list. But all of those examples were non-real time functions because the clouds they were built on were non-real time clouds if you take them in the end to end, in the system perspective. We know that there are going to be both from the telecom operators and from cloud providers and co-location providers, and even enterprises, a proliferation of infrastructure out in the real time domain called edges. And those are going to be organized and delivered as cloud services. They're going to be pools of flexible elastic capacity. What excites me is suddenly we're going to spawn a level of innovation, where people who had this great idea that they needed to access cloud light capacity, but they ran into the problem that the capacity was too far away from the time domain they needed to operate. And we've already seen some examples of this in AR and VR. Autonomous vehicles require a real time cloud near the car, which doesn't exist yet. When we think about things like smart cities and smart factories, they really need to have that cloud capacity in the time domain that matters if they want to be a real time control system. And so, I don't know exactly what the innovation is going to be, but when you see a new capability show up, in this case, it's inevitable that we're going to see pools of elastic, consumable capacity in the real time environment as edges start to form. It's going to spawn another innovation cycle that could be as big as what happened in the public cloud environment for non-real time. >> Well, I think that's a great point in time series. Databases for one would be one instant innovation. You mentioned data, data management, time is valuable to the latency and this maybe not viable after if you're a car, right? So you pass them. So again, all different concepts. And the one thing that, first of all, I agree with you on this whole cloud thing. A nice edge cloud is going to develop nicely. But the question there is it's going to be software defined, agreed. Security, data, you've got databases, you've got software operated. You mentioned security being broken, and security product for every problem. And you want to bake it in, intrinsic or whatever you call it these days. How do you get the security model? Because you've got access. Do you federate that? How do you build in security at that level? Whether it's a space satellite or a moving vehicle, the edge is the edge. So what's your thoughts on security as you're looking at this mobility, this agility is horizontally scalable distributed system. What's the security paradigm? >> Well the first thing, it has nothing to do with security, but impacts your security outcome in a meaningful way when you talk about the edge. And that is, we have got to stop getting confused that an edge is a single monolithic thing. And we have got to start understanding that an edge is actually a combination of two things. It is a platform that will provide the capacity and a workload that will do the job, the code. And today, what we find is many people are advocating for edges are actually delivering an end to end stack that includes bespoke hardware, its infrastructure, and the workloads and capabilities. If that happens, we end up with 1,000 black boxes that all do one thing, which doesn't make any sense out in the real world. So the minute you shift to what the edge is really going to be, which is a combination of edge platforms and edge workloads, you start your journey towards a better security model. First thing that happens is you can secure and make a high integrity the edge platform. You can make sure that that platform has a hardware to trust, that it operates potentially in a zero trust model, that it has survivability and resiliency, but it doesn't really care what's running on it as much as it has to be stable. Now if you get that one right, now at least you have a stable platform between your public and private environments and the edge. At the workload level though, now you have to think about, well, edge workloads actually should not be bloated. They should not be extremely large scale because there's not enough capacity at the edge. So concepts like SASSY is a good example, which is one of the analyst firms that coined that term. But I like the concept, which is, hey, what if at the edge you're delivering the workload, but the workload is protected by a bunch of cloud-oriented security services that effectively are presented as part of the service chain? So you don't have to have your own firewall built into every workload because you're in an edge architecture, you can use virtual firewalling that's coming to you as a software service, or you can use the SDN, the service chain it into the networking path, and then you can provide deep packet inspection and other services. It all goes back to this idea that, when you deal with the edge, first and foremost, you have to have a reliable stable platform to guarantee a robust foundation. And that is an infrastructure security problem. But then you have to basically deal with the security problems of the workload in a different way than you do it in a data center. In a data center, you have infinite computing. You can put all kinds of appendages on your code, and it's fine because there's just more compute next to you. In the edge, we have to keep the code pure. It has to be an analytics engine or an AI engine for systems control in a factory. And the security services actually have to be a function of the end to end path. More likely delivered as software services slightly upstream. That architectural shift is not something people have figured out yet. But if we get it right, now we actually have a modern, zero trust distributed, software defined, service changeable, dynamic security architecture, which is a much better approach to an intrinsic security than trying to just hard-code the security into the workload and tie it to the platform which never has worked. So we're going to have to have a pretty big rethink to get through this. But for me, it's pretty clear what we have to do. >> Now I'd say that's good observation. Great insight. I'll just double down and ask a followup on that. I get that. I see where you're going with that software defined, software operated service. I love the SASSY concept. We've covered it. But the edge is still purpose-built devices. I mean, we've talked about an iPhone, and you're talking about a watch, you're talking about a space module, whatever it is at the edge on a tower, it could be a radio. I mean, whatever it is, you seem to have purpose-built hardware. You mentioned this root of trust. That'll kind of never kind of go away. You're going to have that. What's your thoughts on that as someone who realizes I got to harden the edge, at least from a hardware standpoint, but I want to be enabled for self-defined. I don't want to have a product be purpose-built and then be obsolete in a year. Because that's again the challenge of supply chain management, building hardware. What's your thoughts on that? >> Yeah. Our edge strategy, we double click a little bit is different than the strategy to build for a data center. We want consistency between them, but there's actually five areas of edge that actually are specific to it. The first is the hardware platform itself. Edge hardware platforms are different than the platforms you put in data centers, whether it be a client or the infrastructure underneath it. And so we're already building hardened devices and devices that are optimized for power and cooling and space constraints in that environment. The second is the runtime on that system is likely to be different. Today we use the V Cloud Foundation where that works very well, but as you get smaller and smaller and further away, you have to miniaturize and reduce the footprint. The control plane, we would like to make that consistent. We are using Tanzu and Dell Technologies Cloud Platform to extend out to the edge. And we think that having a consistent control plan is important, but the way you adapt something like Tanzu from the edge is different because it's in a different place. The fourth is life cycle, which is really about how you secure, how you deploy, how you deal with day two operations. There's no IT person out at the edge, so you're not in a data center. So you have to automate those systems and deal with them in a different way. And then lastly, the way you package an edge solution and deliver it is much different than the way you build a data center. You actually don't want to deal with those four things I just described as individual snowflakes. You want them packaged and delivered as an outcome. And that's why more and more of the edge platform offerings are really cloudlets or they're a platform that you can use to extend your IT capacity without having to think about Kubernetes versus VMs versus other things. It's just part of the infrastructure. So all of that tells us that edge is different enough, that the way you designed for it, the way you implement it, and even the life cycle, it has to take into account that it's not in a data center. The trick is to then turn that into an extended multicloud where the control plane is consistent, or when you push code into production with Kubernetes, you can choose to land that container in a data center or push it out to the edge. So you have both a system consistency goal, but also the specialization of the edge environment. Everything from hardware, to control plane, to lifecycle, that's the reality of how these things have to be built. >> That's a great point. It's a systems architecture, whether you're looking at from the bottoms up component level to top down kind of policy and or software defined. So great insight. I wish we had more time. I'd love to get you back and talk about data. We were talking before you came on camera about data. But quickly before we go, your thoughts on AI and the consequences of AI. AI is a consumer. I love that insight. Totally agree. Certainly it's an application. Technology is kind of horizontal. It can be vertically specialized with data. What's your thoughts on how AI can be better for society and some of the unintended consequences that we manage that. >> Yeah, I'm an optimist. I actually, we've worked with enough AI systems for long enough to see the benefit. Every one of Dell's products today has machine intelligence inside of it. So we can exceed the potential of its hardware and software without it. It's a very powerful tool. And it does things that human beings just simply can't do. I truly believe that it's the catalyst for the next wave of business process functionality, of new innovation. So it's definitely not something to stay away from. That being said, we don't know exactly how it can go wrong. And we know that there are examples where corrupted or bad bias data could influence it and have a bad outcome. And there are an infinite set of problems to go solve with AI, but there are ones that are a little dangerous to go pursue if you're not sure. And so our advice to customers today is, look, you do not need to build The Terminator to get advantage from AI. You can do something much simpler. In fact, in most enterprise context, we believe that the best path is go look at your existing business processes, where there is a decision that's made by a human being, and it's an inefficient decision. And if you can locate those points where a supply chain decision or an engineering decision or a testing decision is done by human beings poorly, and you can use machine intelligence to improve it by five or 10%, you will get a significant material impact on your business if you go after the right processes. At Dell we're doing a ton of AI and machine learning in our supply chain. Why is that important? Well, we happen to have the largest tech supply chain in the world. If we improve it by 1%, it's a gigantic impact on the company. And so our advice to people is you don't have to build man autonomous car. You don't have to build The Terminator. You can apply it much more tactically in spaces that are much safer. Even in the HR examples, we tell our HR people, "Hey, use it for things like performance management "and simplifying the processing of data. "Don't use it to hire a bot." That's a little dangerous right now. Because you might inadvertently introduce racism or sexism into that, and we still have some work to do there. So it's a very large surface area. Go where the safe areas are. It'll keep you busy for the next several years, improving your business in dramatic ways. And as we improve the technology for bias correction and management of AI systems and fault tolerance and simplicity, then go after the hard one. So this is a great one. Go after the easy stuff. You'll get a big benefit and you won't take the risk. >> You get the low hanging fruit learn, iterate through it. I'm glad you guys are using machine learning and AI in the supply chain. Make sure it's secure, big issue. I know you guys were on top of it and have a great operation there. John, great to have you on. John Roese, the Global Chief Technology Officer at Dell Technologies. Great to have you on. Take a minute to close out the last minute here. What's the most important story from Dell Technologies World this year? I know it's virtual. It's not face to face. But beyond that, what's the big takeaway in your mind, if you could share one point, what would it be for the folks watching? >> Yeah, I think the biggest point is something we talked about, which is we are in a period of digital transformation acceleration. COVID is bad, but it woke us up to the possibilities and the need for digital transformation. And so if you were on the fence or if you're moving slowly and now you have an opportunity to move fast. However, moving fast is hard if you try to do it by yourself. And so we've structured Dell, we've the six big areas we're focused on. They only have one purpose, it's to build the modern infrastructure platforms to enable digital transformation to happen faster. And my advice to people is, great. You're moving faster. Pick your partners well. Choose the people that you want to go on the journey with. And we think we're well positioned for that. And you will have much better progress if you take a broad view of the technology ecosystem and you've lightened up the appropriate partnerships with the people that can help you get there. And the outcome is a successful digital leader just is going to handle things like COVID and ease disruption better than a digital laggard. And we now have the data to prove that. So it's all about digital acceleration is the punchline. >> Well great to have you on. Great segment, great insight. And thank you for sharing the six pillars and the conversation. Super relevant on what's going on to create new business value, new opportunities for businesses and society. I'm John Furrier with theCUBE. Thanks for watching. (bright music)

>>from around the globe. It's the Cube covering >>space and cybersecurity. Symposium 2020 hosted by Cal Poly >>Over On Welcome to this Special virtual conference. The Space and Cybersecurity Symposium 2020 put on by Cal Poly with support from the Cube. I'm John for your host and master of ceremonies. Got a great topic today in this session. Really? The intersection of space and cybersecurity. This topic and this conversation is the cybersecurity workforce development through public and private partnerships. And we've got a great lineup. We have Jeff Armstrong's the president of California Polytechnic State University, also known as Cal Poly Jeffrey. Thanks for jumping on and Bang. Go ahead. The second director of C four s R Division. And he's joining us from the office of the Under Secretary of Defense for the acquisition Sustainment Department of Defense, D O D. And, of course, Steve Jake's executive director, founder, National Security Space Association and managing partner at Bello's. Gentlemen, thank you for joining me for this session. We got an hour conversation. Thanks for coming on. >>Thank you. >>So we got a virtual event here. We've got an hour, have a great conversation and love for you guys do? In opening statement on how you see the development through public and private partnerships around cybersecurity in space, Jeff will start with you. >>Well, thanks very much, John. It's great to be on with all of you. Uh, on behalf Cal Poly Welcome, everyone. Educating the workforce of tomorrow is our mission to Cal Poly. Whether that means traditional undergraduates, master students are increasingly mid career professionals looking toe up, skill or re skill. Our signature pedagogy is learn by doing, which means that our graduates arrive at employers ready Day one with practical skills and experience. We have long thought of ourselves is lucky to be on California's beautiful central Coast. But in recent years, as we have developed closer relationships with Vandenberg Air Force Base, hopefully the future permanent headquarters of the United States Space Command with Vandenberg and other regional partners, we have discovered that our location is even more advantages than we thought. We're just 50 miles away from Vandenberg, a little closer than u C. Santa Barbara, and the base represents the southern border of what we have come to think of as the central coast region. Cal Poly and Vandenberg Air force base have partner to support regional economic development to encourage the development of a commercial spaceport toe advocate for the space Command headquarters coming to Vandenberg and other ventures. These partnerships have been possible because because both parties stand to benefit Vandenberg by securing new streams of revenue, workforce and local supply chain and Cal Poly by helping to grow local jobs for graduates, internship opportunities for students, and research and entrepreneurship opportunities for faculty and staff. Crucially, what's good for Vandenberg Air Force Base and for Cal Poly is also good for the Central Coast and the US, creating new head of household jobs, infrastructure and opportunity. Our goal is that these new jobs bring more diversity and sustainability for the region. This regional economic development has taken on a life of its own, spawning a new nonprofit called Reach, which coordinates development efforts from Vandenberg Air Force Base in the South to camp to Camp Roberts in the North. Another factor that is facilitated our relationship with Vandenberg Air Force Base is that we have some of the same friends. For example, Northrop Grumman has has long been an important defense contractor, an important partner to Cal poly funding scholarships and facilities that have allowed us to stay current with technology in it to attract highly qualified students for whom Cal Poly's costs would otherwise be prohibitive. For almost 20 years north of grimness funded scholarships for Cal Poly students this year, their funding 64 scholarships, some directly in our College of Engineering and most through our Cal Poly Scholars program, Cal Poly Scholars, a support both incoming freshman is transfer students. These air especially important because it allows us to provide additional support and opportunities to a group of students who are mostly first generation, low income and underrepresented and who otherwise might not choose to attend Cal Poly. They also allow us to recruit from partner high schools with large populations of underrepresented minority students, including the Fortune High School in Elk Grove, which we developed a deep and lasting connection. We know that the best work is done by balanced teams that include multiple and diverse perspectives. These scholarships help us achieve that goal, and I'm sure you know Northrop Grumman was recently awarded a very large contract to modernized the U. S. I. C B M Armory with some of the work being done at Vandenberg Air Force Base, thus supporting the local economy and protecting protecting our efforts in space requires partnerships in the digital realm. How Polly is partnered with many private companies, such as AWS. Our partnerships with Amazon Web services has enabled us to train our students with next generation cloud engineering skills, in part through our jointly created digital transformation hub. Another partnership example is among Cal Poly's California Cybersecurity Institute, College of Engineering and the California National Guard. This partnership is focused on preparing a cyber ready workforce by providing faculty and students with a hands on research and learning environment, side by side with military, law enforcement professionals and cyber experts. We also have a long standing partnership with PG and E, most recently focused on workforce development and redevelopment. Many of our graduates do indeed go on to careers in aerospace and defense industry as a rough approximation. More than 4500 Cal Poly graduates list aerospace and defense as their employment sector on linked in, and it's not just our engineers and computer sciences. When I was speaking to our fellow Panelists not too long ago, >>are >>speaking to bang, we learned that Rachel sins, one of our liberal arts arts majors, is working in his office. So shout out to you, Rachel. And then finally, of course, some of our graduates sword extraordinary heights such as Commander Victor Glover, who will be heading to the International space station later this year as I close. All of which is to say that we're deeply committed the workforce, development and redevelopment that we understand the value of public private partnerships and that were eager to find new ways in which to benefit everyone from this further cooperation. So we're committed to the region, the state in the nation and our past efforts in space, cybersecurity and links to our partners at as I indicated, aerospace industry and governmental partners provides a unique position for us to move forward in the interface of space and cybersecurity. Thank you so much, John. >>President, I'm sure thank you very much for the comments and congratulations to Cal Poly for being on the forefront of innovation and really taking a unique progressive. You and wanna tip your hat to you guys over there. Thank you very much for those comments. Appreciate it. Bahng. Department of Defense. Exciting you gotta defend the nation spaces Global. Your opening statement. >>Yes, sir. Thanks, John. Appreciate that day. Thank you, everybody. I'm honored to be this panel along with President Armstrong, Cal Poly in my long longtime friend and colleague Steve Jakes of the National Security Space Association, to discuss a very important topic of cybersecurity workforce development, as President Armstrong alluded to, I'll tell you both of these organizations, Cal Poly and the N S. A have done and continue to do an exceptional job at finding talent, recruiting them in training current and future leaders and technical professionals that we vitally need for our nation's growing space programs. A swell Asare collective National security Earlier today, during Session three high, along with my colleague Chris Hansen discussed space, cyber Security and how the space domain is changing the landscape of future conflicts. I discussed the rapid emergence of commercial space with the proliferations of hundreds, if not thousands, of satellites providing a variety of services, including communications allowing for global Internet connectivity. S one example within the O. D. We continue to look at how we can leverage this opportunity. I'll tell you one of the enabling technologies eyes the use of small satellites, which are inherently cheaper and perhaps more flexible than the traditional bigger systems that we have historically used unemployed for the U. D. Certainly not lost on Me is the fact that Cal Poly Pioneer Cube SATs 2020 some years ago, and they set the standard for the use of these systems today. So they saw the valiant benefit gained way ahead of everybody else, it seems, and Cal Poly's focus on training and education is commendable. I especially impressed by the efforts of another of Steve's I colleague, current CEO Mr Bill Britain, with his high energy push to attract the next generation of innovators. Uh, earlier this year, I had planned on participating in this year's Cyber Innovation Challenge. In June works Cal Poly host California Mill and high school students and challenge them with situations to test their cyber knowledge. I tell you, I wish I had that kind of opportunity when I was a kid. Unfortunately, the pandemic change the plan. Why I truly look forward. Thio feature events such as these Thio participating. Now I want to recognize my good friend Steve Jakes, whom I've known for perhaps too long of a time here over two decades or so, who was in acknowledge space expert and personally, I truly applaud him for having the foresight of years back to form the National Security Space Association to help the entire space enterprise navigate through not only technology but Polly policy issues and challenges and paved the way for operational izing space. Space is our newest horrifying domain. That's not a secret anymore. Uh, and while it is a unique area, it shares a lot of common traits with the other domains such as land, air and sea, obviously all of strategically important to the defense of the United States. In conflict they will need to be. They will all be contested and therefore they all need to be defended. One domain alone will not win future conflicts in a joint operation. We must succeed. All to defending space is critical as critical is defending our other operational domains. Funny space is no longer the sanctuary available only to the government. Increasingly, as I discussed in the previous session, commercial space is taking the lead a lot of different areas, including R and D, A so called new space, so cyber security threat is even more demanding and even more challenging. Three US considers and federal access to and freedom to operate in space vital to advancing security, economic prosperity, prosperity and scientific knowledge of the country. That's making cyberspace an inseparable component. America's financial, social government and political life. We stood up US Space force ah, year ago or so as the newest military service is like the other services. Its mission is to organize, train and equip space forces in order to protect us and allied interest in space and to provide space capabilities to the joint force. Imagine combining that US space force with the U. S. Cyber Command to unify the direction of space and cyberspace operation strengthened U D capabilities and integrate and bolster d o d cyber experience. Now, of course, to enable all of this requires had trained and professional cadre of cyber security experts, combining a good mix of policy as well as high technical skill set much like we're seeing in stem, we need to attract more people to this growing field. Now the D. O. D. Is recognized the importance of the cybersecurity workforce, and we have implemented policies to encourage his growth Back in 2013 the deputy secretary of defense signed the D. O d cyberspace workforce strategy to create a comprehensive, well equipped cyber security team to respond to national security concerns. Now this strategy also created a program that encourages collaboration between the D. O. D and private sector employees. We call this the Cyber Information Technology Exchange program or site up. It's an exchange programs, which is very interesting, in which a private sector employees can naturally work for the D. O. D. In a cyber security position that spans across multiple mission critical areas are important to the d. O. D. A key responsibility of cybersecurity community is military leaders on the related threats and cyber security actions we need to have to defeat these threats. We talk about rapid that position, agile business processes and practices to speed up innovation. Likewise, cybersecurity must keep up with this challenge to cyber security. Needs to be right there with the challenges and changes, and this requires exceptional personnel. We need to attract talent investing the people now to grow a robust cybersecurity, workforce, streets, future. I look forward to the panel discussion, John. Thank you. >>Thank you so much bomb for those comments and you know, new challenges and new opportunities and new possibilities and free freedom Operating space. Critical. Thank you for those comments. Looking forward. Toa chatting further. Steve Jakes, executive director of N. S. S. A Europe opening statement. >>Thank you, John. And echoing bangs thanks to Cal Poly for pulling these this important event together and frankly, for allowing the National Security Space Association be a part of it. Likewise, we on behalf the association delighted and honored Thio be on this panel with President Armstrong along with my friend and colleague Bonneau Glue Mahad Something for you all to know about Bomb. He spent the 1st 20 years of his career in the Air Force doing space programs. He then went into industry for several years and then came back into government to serve. Very few people do that. So bang on behalf of the space community, we thank you for your long life long devotion to service to our nation. We really appreciate that and I also echo a bang shot out to that guy Bill Britain, who has been a long time co conspirator of ours for a long time and you're doing great work there in the cyber program at Cal Poly Bill, keep it up. But professor arms trying to keep a close eye on him. Uh, I would like to offer a little extra context to the great comments made by by President Armstrong and bahng. Uh, in our view, the timing of this conference really could not be any better. Um, we all recently reflected again on that tragic 9 11 surprise attack on our homeland. And it's an appropriate time, we think, to take pause while the percentage of you in the audience here weren't even born or babies then For the most of us, it still feels like yesterday. And moreover, a tragedy like 9 11 has taught us a lot to include to be more vigilant, always keep our collective eyes and ears open to include those quote eyes and ears from space, making sure nothing like this ever happens again. So this conference is a key aspect. Protecting our nation requires we work in a cybersecurity environment at all times. But, you know, the fascinating thing about space systems is we can't see him. No, sir, We see Space launches man there's nothing more invigorating than that. But after launch, they become invisible. So what are they really doing up there? What are they doing to enable our quality of life in the United States and in the world? Well, to illustrate, I'd like to paraphrase elements of an article in Forbes magazine by Bonds and my good friend Chuck Beans. Chuck. It's a space guy, actually had Bonds job a fuse in the Pentagon. He is now chairman and chief strategy officer at York Space Systems, and in his spare time he's chairman of the small satellites. Chuck speaks in words that everyone can understand. So I'd like to give you some of his words out of his article. Uh, they're afraid somewhat. So these are Chuck's words. Let's talk about average Joe and playing Jane. Before heading to the airport for a business trip to New York City, Joe checks the weather forecast informed by Noah's weather satellites to see what pack for the trip. He then calls an uber that space app. Everybody uses it matches riders with drivers via GPS to take into the airport, So Joe has lunch of the airport. Unbeknownst to him, his organic lunch is made with the help of precision farming made possible through optimized irrigation and fertilization, with remote spectral sensing coming from space and GPS on the plane, the pilot navigates around weather, aided by GPS and nose weather satellites. And Joe makes his meeting on time to join his New York colleagues in a video call with a key customer in Singapore made possible by telecommunication satellites. Around to his next meeting, Joe receives notice changing the location of the meeting to another to the other side of town. So he calmly tells Syria to adjust the destination, and his satellite guided Google maps redirects him to the new location. That evening, Joe watches the news broadcast via satellite. The report details a meeting among world leaders discussing the developing crisis in Syria. As it turns out, various forms of quote remotely sensed. Information collected from satellites indicate that yet another band, chemical weapon, may have been used on its own people. Before going to bed, Joe decides to call his parents and congratulate them for their wedding anniversary as they cruise across the Atlantic, made possible again by communications satellites and Joe's parents can enjoy the call without even wondering how it happened the next morning. Back home, Joe's wife, Jane, is involved in a car accident. Her vehicle skids off the road. She's knocked unconscious, but because of her satellite equipped on star system, the crash is detected immediately and first responders show up on the scene. In time, Joe receives the news books. An early trip home sends flowers to his wife as he orders another uber to the airport. Over that 24 hours, Joe and Jane used space system applications for nearly every part of their day. Imagine the consequences if at any point they were somehow denied these services, whether they be by natural causes or a foreign hostility. And each of these satellite applications used in this case were initially developed for military purposes and continue to be, but also have remarkable application on our way of life. Just many people just don't know that. So, ladies and gentlemen, now you know, thanks to chuck beans, well, the United States has a proud heritage being the world's leading space faring nation, dating back to the Eisenhower and Kennedy years. Today we have mature and robust systems operating from space, providing overhead reconnaissance to quote, wash and listen, provide missile warning, communications, positioning, navigation and timing from our GPS system. Much of what you heard in Lieutenant General J. T. Thompson earlier speech. These systems are not only integral to our national security, but also our also to our quality of life is Chuck told us. We simply no longer could live without these systems as a nation and for that matter, as a world. But over the years, adversary like adversaries like China, Russia and other countries have come to realize the value of space systems and are aggressively playing ketchup while also pursuing capabilities that will challenge our systems. As many of you know, in 2000 and seven, China demonstrated it's a set system by actually shooting down is one of its own satellites and has been aggressively developing counter space systems to disrupt hours. So in a heavily congested space environment, our systems are now being contested like never before and will continue to bay well as Bond mentioned, the United States has responded to these changing threats. In addition to adding ways to protect our system, the administration and in Congress recently created the United States Space Force and the operational you United States Space Command, the latter of which you heard President Armstrong and other Californians hope is going to be located. Vandenberg Air Force Base Combined with our intelligence community today, we have focused military and civilian leadership now in space. And that's a very, very good thing. Commence, really. On the industry side, we did create the National Security Space Association devoted solely to supporting the national security Space Enterprise. We're based here in the D C area, but we have arms and legs across the country, and we are loaded with extraordinary talent. In scores of Forman, former government executives, So S s a is joined at the hip with our government customers to serve and to support. We're busy with a multitude of activities underway ranging from a number of thought provoking policy. Papers are recurring space time Webcast supporting Congress's Space Power Caucus and other main serious efforts. Check us out at NSS. A space dot org's One of our strategic priorities in central to today's events is to actively promote and nurture the workforce development. Just like cow calling. We will work with our U. S. Government customers, industry leaders and academia to attract and recruit students to join the space world, whether in government or industry and two assistant mentoring and training as their careers. Progress on that point, we're delighted. Be delighted to be working with Cal Poly as we hopefully will undertake a new pilot program with him very soon. So students stay tuned something I can tell you Space is really cool. While our nation's satellite systems are technical and complex, our nation's government and industry work force is highly diverse, with a combination of engineers, physicists, method and mathematicians, but also with a large non technical expertise as well. Think about how government gets things thes systems designed, manufactured, launching into orbit and operating. They do this via contracts with our aerospace industry, requiring talents across the board from cost estimating cost analysis, budgeting, procurement, legal and many other support. Tasker Integral to the mission. Many thousands of people work in the space workforce tens of billions of dollars every year. This is really cool stuff, no matter what your education background, a great career to be part of. When summary as bang had mentioned Aziz, well, there is a great deal of exciting challenges ahead we will see a new renaissance in space in the years ahead, and in some cases it's already begun. Billionaires like Jeff Bezos, Elon Musk, Sir Richard Richard Branson are in the game, stimulating new ideas in business models, other private investors and start up companies. Space companies are now coming in from all angles. The exponential advancement of technology and microelectronics now allows the potential for a plethora of small SAT systems to possibly replace older satellites the size of a Greyhound bus. It's getting better by the day and central to this conference, cybersecurity is paramount to our nation's critical infrastructure in space. So once again, thanks very much, and I look forward to the further conversation. >>Steve, thank you very much. Space is cool. It's relevant. But it's important, as you pointed out, and you're awesome story about how it impacts our life every day. So I really appreciate that great story. I'm glad you took the time Thio share that you forgot the part about the drone coming over in the crime scene and, you know, mapping it out for you. But that would add that to the story later. Great stuff. My first question is let's get into the conversations because I think this is super important. President Armstrong like you to talk about some of the points that was teased out by Bang and Steve. One in particular is the comment around how military research was important in developing all these capabilities, which is impacting all of our lives. Through that story. It was the military research that has enabled a generation and generation of value for consumers. This is kind of this workforce conversation. There are opportunities now with with research and grants, and this is, ah, funding of innovation that it's highly accelerate. It's happening very quickly. Can you comment on how research and the partnerships to get that funding into the universities is critical? >>Yeah, I really appreciate that And appreciate the comments of my colleagues on it really boils down to me to partnerships, public private partnerships. You mentioned Northrop Grumman, but we have partnerships with Lockie Martin, Boeing, Raytheon Space six JPL, also member of organization called Business Higher Education Forum, which brings together university presidents and CEOs of companies. There's been focused on cybersecurity and data science, and I hope that we can spill into cybersecurity in space but those partnerships in the past have really brought a lot forward at Cal Poly Aziz mentioned we've been involved with Cube set. Uh, we've have some secure work and we want to plan to do more of that in the future. Uh, those partnerships are essential not only for getting the r and d done, but also the students, the faculty, whether masters or undergraduate, can be involved with that work. Uh, they get that real life experience, whether it's on campus or virtually now during Covic or at the location with the partner, whether it may be governmental or our industry. Uh, and then they're even better equipped, uh, to hit the ground running. And of course, we'd love to see even more of our students graduate with clearance so that they could do some of that a secure work as well. So these partnerships are absolutely critical, and it's also in the context of trying to bring the best and the brightest and all demographics of California and the US into this field, uh, to really be successful. So these partnerships are essential, and our goal is to grow them just like I know other colleagues and C. S u and the U C are planning to dio, >>you know, just as my age I've seen I grew up in the eighties, in college and during that systems generation and that the generation before me, they really kind of pioneered the space that spawned the computer revolution. I mean, you look at these key inflection points in our lives. They were really funded through these kinds of real deep research. Bond talk about that because, you know, we're living in an age of cloud. And Bezos was mentioned. Elon Musk. Sir Richard Branson. You got new ideas coming in from the outside. You have an accelerated clock now on terms of the innovation cycles, and so you got to react differently. You guys have programs to go outside >>of >>the Defense Department. How important is this? Because the workforce that air in schools and our folks re skilling are out there and you've been on both sides of the table. So share your thoughts. >>No, thanks, John. Thanks for the opportunity responded. And that's what you hit on the notes back in the eighties, R and D in space especially, was dominated by my government funding. Uh, contracts and so on. But things have changed. As Steve pointed out, A lot of these commercial entities funded by billionaires are coming out of the woodwork funding R and D. So they're taking the lead. So what we can do within the deal, the in government is truly take advantage of the work they've done on. Uh, since they're they're, you know, paving the way to new new approaches and new way of doing things. And I think we can We could certainly learn from that. And leverage off of that saves us money from an R and D standpoint while benefiting from from the product that they deliver, you know, within the O D Talking about workforce development Way have prioritized we have policies now to attract and retain talent. We need I I had the folks do some research and and looks like from a cybersecurity workforce standpoint. A recent study done, I think, last year in 2019 found that the cybersecurity workforce gap in the U. S. Is nearing half a million people, even though it is a growing industry. So the pipeline needs to be strengthened off getting people through, you know, starting young and through college, like assess a professor Armstrong indicated, because we're gonna need them to be in place. Uh, you know, in a period of about maybe a decade or so, Uh, on top of that, of course, is the continuing issue we have with the gap with with stamps students, we can't afford not to have expertise in place to support all the things we're doing within the with the not only deal with the but the commercial side as well. Thank you. >>How's the gap? Get? Get filled. I mean, this is the this is again. You got cybersecurity. I mean, with space. It's a whole another kind of surface area, if you will, in early surface area. But it is. It is an I o t. Device if you think about it. But it does have the same challenges. That's kind of current and and progressive with cybersecurity. Where's the gap Get filled, Steve Or President Armstrong? I mean, how do you solve the problem and address this gap in the workforce? What is some solutions and what approaches do we need to put in place? >>Steve, go ahead. I'll follow up. >>Okay. Thanks. I'll let you correct. May, uh, it's a really good question, and it's the way I would. The way I would approach it is to focus on it holistically and to acknowledge it up front. And it comes with our teaching, etcetera across the board and from from an industry perspective, I mean, we see it. We've gotta have secure systems with everything we do and promoting this and getting students at early ages and mentoring them and throwing internships at them. Eyes is so paramount to the whole the whole cycle, and and that's kind of and it really takes focused attention. And we continue to use the word focus from an NSS, a perspective. We know the challenges that are out there. There are such talented people in the workforce on the government side, but not nearly enough of them. And likewise on industry side. We could use Maura's well, but when you get down to it, you know we can connect dots. You know that the the aspect That's a Professor Armstrong talked about earlier toe where you continue to work partnerships as much as you possibly can. We hope to be a part of that. That network at that ecosystem the will of taking common objectives and working together to kind of make these things happen and to bring the power not just of one or two companies, but our our entire membership to help out >>President >>Trump. Yeah, I would. I would also add it again. It's back to partnerships that I talked about earlier. One of our partners is high schools and schools fortune Margaret Fortune, who worked in a couple of, uh, administrations in California across party lines and education. Their fifth graders all visit Cal Poly and visit our learned by doing lab and you, you've got to get students interested in stem at a early age. We also need the partnerships, the scholarships, the financial aid so the students can graduate with minimal to no debt to really hit the ground running. And that's exacerbated and really stress. Now, with this covert induced recession, California supports higher education at a higher rate than most states in the nation. But that is that has dropped this year or reasons. We all understand, uh, due to Kobe, and so our partnerships, our creativity on making sure that we help those that need the most help financially uh, that's really key, because the gaps air huge eyes. My colleagues indicated, you know, half of half a million jobs and you need to look at the the students that are in the pipeline. We've got to enhance that. Uh, it's the in the placement rates are amazing. Once the students get to a place like Cal Poly or some of our other amazing CSU and UC campuses, uh, placement rates are like 94%. >>Many of our >>engineers, they have jobs lined up a year before they graduate. So it's just gonna take key partnerships working together. Uh, and that continued partnership with government, local, of course, our state of CSU on partners like we have here today, both Stephen Bang So partnerships the thing >>e could add, you know, the collaboration with universities one that we, uh, put a lot of emphasis, and it may not be well known fact, but as an example of national security agencies, uh, National Centers of Academic Excellence in Cyber, the Fast works with over 270 colleges and universities across the United States to educate its 45 future cyber first responders as an example, so that Zatz vibrant and healthy and something that we ought Teoh Teik, banjo >>off. Well, I got the brain trust here on this topic. I want to get your thoughts on this one point. I'd like to define what is a public private partnership because the theme that's coming out of the symposium is the script has been flipped. It's a modern error. Things air accelerated get you got security. So you get all these things kind of happen is a modern approach and you're seeing a digital transformation play out all over the world in business. Andi in the public sector. So >>what is what >>is a modern public private partnership? What does it look like today? Because people are learning differently, Covert has pointed out, which was that we're seeing right now. How people the progressions of knowledge and learning truth. It's all changing. How do you guys view the modern version of public private partnership and some some examples and improve points? Can you can you guys share that? We'll start with the Professor Armstrong. >>Yeah. A zai indicated earlier. We've had on guy could give other examples, but Northup Grumman, uh, they helped us with cyber lab. Many years ago. That is maintained, uh, directly the software, the connection outside its its own unit so that students can learn the hack, they can learn to penetrate defenses, and I know that that has already had some considerations of space. But that's a benefit to both parties. So a good public private partnership has benefits to both entities. Uh, in the common factor for universities with a lot of these partnerships is the is the talent, the talent that is, that is needed, what we've been working on for years of the, you know, that undergraduate or master's or PhD programs. But now it's also spilling into Skilling and re Skilling. As you know, Jobs. Uh, you know, folks were in jobs today that didn't exist two years, three years, five years ago. But it also spills into other aspects that can expand even mawr. We're very fortunate. We have land, there's opportunities. We have one tech part project. We're expanding our tech park. I think we'll see opportunities for that, and it'll it'll be adjusted thio, due to the virtual world that we're all learning more and more about it, which we were in before Cove it. But I also think that that person to person is going to be important. Um, I wanna make sure that I'm driving across the bridge. Or or that that satellites being launched by the engineer that's had at least some in person training, uh, to do that and that experience, especially as a first time freshman coming on a campus, getting that experience expanding and as adult. And we're gonna need those public private partnerships in order to continue to fund those at a level that is at the excellence we need for these stem and engineering fields. >>It's interesting People in technology can work together in these partnerships in a new way. Bank Steve Reaction Thio the modern version of what a public, successful private partnership looks like. >>If I could jump in John, I think, you know, historically, Dodi's has have had, ah, high bar thio, uh, to overcome, if you will, in terms of getting rapid pulling in your company. This is the fault, if you will and not rely heavily in are the usual suspects of vendors and like and I think the deal is done a good job over the last couple of years off trying to reduce the burden on working with us. You know, the Air Force. I think they're pioneering this idea around pitch days where companies come in, do a two hour pitch and immediately notified of a wooden award without having to wait a long time. Thio get feedback on on the quality of the product and so on. So I think we're trying to do our best. Thio strengthen that partnership with companies outside the main group of people that we typically use. >>Steve, any reaction? Comment to add? >>Yeah, I would add a couple of these air. Very excellent thoughts. Uh, it zits about taking a little gamble by coming out of your comfort zone. You know, the world that Bond and Bond lives in and I used to live in in the past has been quite structured. It's really about we know what the threat is. We need to go fix it, will design it says we go make it happen, we'll fly it. Um, life is so much more complicated than that. And so it's it's really to me. I mean, you take you take an example of the pitch days of bond talks about I think I think taking a gamble by attempting to just do a lot of pilot programs, uh, work the trust factor between government folks and the industry folks in academia. Because we are all in this together in a lot of ways, for example. I mean, we just sent the paper to the White House of their requests about, you know, what would we do from a workforce development perspective? And we hope Thio embellish on this over time once the the initiative matures. But we have a piece of it, for example, is the thing we call clear for success getting back Thio Uh, President Armstrong's comments at the collegiate level. You know, high, high, high quality folks are in high demand. So why don't we put together a program they grabbed kids in their their underclass years identifies folks that are interested in doing something like this. Get them scholarships. Um, um, I have a job waiting for them that their contract ID for before they graduate, and when they graduate, they walk with S C I clearance. We believe that could be done so, and that's an example of ways in which the public private partnerships can happen to where you now have a talented kid ready to go on Day one. We think those kind of things can happen. It just gets back down to being focused on specific initiatives, give them giving them a chance and run as many pilot programs as you can like these days. >>That's a great point, E. President. >>I just want to jump in and echo both the bank and Steve's comments. But Steve, that you know your point of, you know, our graduates. We consider them ready Day one. Well, they need to be ready Day one and ready to go secure. We totally support that and and love to follow up offline with you on that. That's that's exciting, uh, and needed very much needed mawr of it. Some of it's happening, but way certainly have been thinking a lot about that and making some plans, >>and that's a great example of good Segway. My next question. This kind of reimagining sees work flows, eyes kind of breaking down the old the old way and bringing in kind of a new way accelerated all kind of new things. There are creative ways to address this workforce issue, and this is the next topic. How can we employ new creative solutions? Because, let's face it, you know, it's not the days of get your engineering degree and and go interview for a job and then get slotted in and get the intern. You know the programs you get you particularly through the system. This is this is multiple disciplines. Cybersecurity points at that. You could be smart and math and have, ah, degree in anthropology and even the best cyber talents on the planet. So this is a new new world. What are some creative approaches that >>you know, we're >>in the workforce >>is quite good, John. One of the things I think that za challenge to us is you know, we got somehow we got me working for with the government, sexy, right? The part of the challenge we have is attracting the right right level of skill sets and personnel. But, you know, we're competing oftentimes with the commercial side, the gaming industry as examples of a big deal. And those are the same talents. We need to support a lot of programs we have in the U. D. So somehow we have to do a better job to Steve's point off, making the work within the U. D within the government something that they would be interested early on. So I tracked him early. I kind of talked about Cal Poly's, uh, challenge program that they were gonna have in June inviting high school kid. We're excited about the whole idea of space and cyber security, and so on those air something. So I think we have to do it. Continue to do what were the course the next several years. >>Awesome. Any other creative approaches that you guys see working or might be on idea, or just a kind of stoked the ideation out their internship. So obviously internships are known, but like there's gotta be new ways. >>I think you can take what Steve was talking about earlier getting students in high school, uh, and aligning them sometimes. Uh, that intern first internship, not just between the freshman sophomore year, but before they inter cal poly per se. And they're they're involved s So I think that's, uh, absolutely key. Getting them involved many other ways. Um, we have an example of of up Skilling a redeveloped work redevelopment here in the Central Coast. PG and e Diablo nuclear plant as going to decommission in around 2020 24. And so we have a ongoing partnership toe work on reposition those employees for for the future. So that's, you know, engineering and beyond. Uh, but think about that just in the manner that you were talking about. So the up skilling and re Skilling uh, on I think that's where you know, we were talking about that Purdue University. Other California universities have been dealing with online programs before cove it and now with co vid uh, so many more faculty or were pushed into that area. There's going to be much more going and talk about workforce development and up Skilling and Re Skilling The amount of training and education of our faculty across the country, uh, in in virtual, uh, and delivery has been huge. So there's always a silver linings in the cloud. >>I want to get your guys thoughts on one final question as we in the in the segment. And we've seen on the commercial side with cloud computing on these highly accelerated environments where you know, SAS business model subscription. That's on the business side. But >>one of The >>things that's clear in this trend is technology, and people work together and technology augments the people components. So I'd love to get your thoughts as we look at the world now we're living in co vid um, Cal Poly. You guys have remote learning Right now. It's a infancy. It's a whole new disruption, if you will, but also an opportunity to enable new ways to collaborate, Right? So if you look at people and technology, can you guys share your view and vision on how communities can be developed? How these digital technologies and people can work together faster to get to the truth or make a discovery higher to build the workforce? These air opportunities? How do you guys view this new digital transformation? >>Well, I think there's there's a huge opportunities and just what we're doing with this symposium. We're filming this on one day, and it's going to stream live, and then the three of us, the four of us, can participate and chat with participants while it's going on. That's amazing. And I appreciate you, John, you bringing that to this this symposium, I think there's more and more that we can do from a Cal poly perspective with our pedagogy. So you know, linked to learn by doing in person will always be important to us. But we see virtual. We see partnerships like this can expand and enhance our ability and minimize the in person time, decrease the time to degree enhanced graduation rate, eliminate opportunity gaps or students that don't have the same advantages. S so I think the technological aspect of this is tremendous. Then on the up Skilling and Re Skilling, where employees air all over, they can be reached virtually then maybe they come to a location or really advanced technology allows them to get hands on virtually, or they come to that location and get it in a hybrid format. Eso I'm I'm very excited about the future and what we can do, and it's gonna be different with every university with every partnership. It's one. Size does not fit all. >>It's so many possibilities. Bond. I could almost imagine a social network that has a verified, you know, secure clearance. I can jump in, have a little cloak of secrecy and collaborate with the d o. D. Possibly in the future. But >>these are the >>kind of kind of crazy ideas that are needed. Are your thoughts on this whole digital transformation cross policy? >>I think technology is gonna be revolutionary here, John. You know, we're focusing lately on what we call digital engineering to quicken the pace off, delivering capability to warfighter. As an example, I think a I machine language all that's gonna have a major play and how we operate in the future. We're embracing five G technologies writing ability Thio zero latency or I o t More automation off the supply chain. That sort of thing, I think, uh, the future ahead of us is is very encouraging. Thing is gonna do a lot for for national defense on certainly the security of the country. >>Steve, your final thoughts. Space systems are systems, and they're connected to other systems that are connected to people. Your thoughts on this digital transformation opportunity >>Such a great question in such a fun, great challenge ahead of us. Um echoing are my colleague's sentiments. I would add to it. You know, a lot of this has I think we should do some focusing on campaigning so that people can feel comfortable to include the Congress to do things a little bit differently. Um, you know, we're not attuned to doing things fast. Uh, but the dramatic You know, the way technology is just going like crazy right now. I think it ties back Thio hoping Thio, convince some of our senior leaders on what I call both sides of the Potomac River that it's worth taking these gamble. We do need to take some of these things very way. And I'm very confident, confident and excited and comfortable. They're just gonna be a great time ahead and all for the better. >>You know, e talk about D. C. Because I'm not a lawyer, and I'm not a political person, but I always say less lawyers, more techies in Congress and Senate. So I was getting job when I say that. Sorry. Presidential. Go ahead. >>Yeah, I know. Just one other point. Uh, and and Steve's alluded to this in bonded as well. I mean, we've got to be less risk averse in these partnerships. That doesn't mean reckless, but we have to be less risk averse. And I would also I have a zoo. You talk about technology. I have to reflect on something that happened in, uh, you both talked a bit about Bill Britton and his impact on Cal Poly and what we're doing. But we were faced a few years ago of replacing a traditional data a data warehouse, data storage data center, and we partner with a W S. And thank goodness we had that in progress on it enhanced our bandwidth on our campus before Cove. It hit on with this partnership with the digital transformation hub. So there is a great example where, uh, we we had that going. That's not something we could have started. Oh, covitz hit. Let's flip that switch. And so we have to be proactive on. We also have thio not be risk averse and do some things differently. Eyes that that is really salvage the experience for for students. Right now, as things are flowing, well, we only have about 12% of our courses in person. Uh, those essential courses, uh, and just grateful for those partnerships that have talked about today. >>Yeah, and it's a shining example of how being agile, continuous operations, these air themes that expand into space and the next workforce needs to be built. Gentlemen, thank you. very much for sharing your insights. I know. Bang, You're gonna go into the defense side of space and your other sessions. Thank you, gentlemen, for your time for great session. Appreciate it. >>Thank you. Thank you. >>Thank you. >>Thank you. Thank you. Thank you all. >>I'm John Furry with the Cube here in Palo Alto, California Covering and hosting with Cal Poly The Space and Cybersecurity Symposium 2020. Thanks for watching.

>> Announcer: From around the globe, it's The Cube, covering Space and Cybersecurity Symposium 2020, hosted by Cal Poly. >> Everyone, welcome to this special virtual conference, the Space and Cybersecurity Symposium 2020 put on by Cal Poly with support from The Cube. I'm John Furey, your host and master of ceremony's got a great topic today, and this session is really the intersection of space and cybersecurity. This topic, and this conversation is a cybersecurity workforce development through public and private partnerships. And we've got a great lineup, we've Jeff Armstrong is the president of California Polytechnic State University, also known as Cal Poly. Jeffrey, thanks for jumping on and Bong Gumahad. The second, Director of C4ISR Division, and he's joining us from the Office of the Under Secretary of Defense for the acquisition and sustainment of Department of Defense, DOD, and of course Steve Jacques is Executive Director, founder National Security Space Association, and managing partner at Velos. Gentlemen, thank you for joining me for this session, we've got an hour of conversation, thanks for coming on. >> Thank you. >> So we've got a virtual event here, we've got an hour to have a great conversation, I'd love for you guys to do an opening statement on how you see the development through public and private partnerships around cybersecurity and space, Jeff, we'll start with you. >> Well, thanks very much, John, it's great to be on with all of you. On behalf of Cal Poly, welcome everyone. Educating the workforce of tomorrow is our mission at Cal Poly, whether that means traditional undergraduates, masters students, or increasingly, mid-career professionals looking to upskill or re-skill. Our signature pedagogy is learn by doing, which means that our graduates arrive at employers, ready day one with practical skills and experience. We have long thought of ourselves as lucky to be on California's beautiful central coast, but in recent years, as we've developed closer relationships with Vandenberg Air Force Base, hopefully the future permanent headquarters of the United States Space Command with Vandenberg and other regional partners, We have discovered that our location is even more advantageous than we thought. We're just 50 miles away from Vandenberg, a little closer than UC Santa Barbara and the base represents the Southern border of what we have come to think of as the central coast region. Cal Poly and Vandenberg Air Force Base have partnered to support regional economic development, to encourage the development of a commercial space port, to advocate for the space command headquarters coming to Vandenberg and other ventures. These partnerships have been possible because both parties stand to benefit. Vandenberg, by securing new streams of revenue, workforce, and local supply chain and Cal Poly by helping to grow local jobs for graduates, internship opportunities for students and research and entrepreneurship opportunities for faculty and staff. Crucially, what's good for Vandenberg Air Force Base and for Cal Poly is also good for the central coast and the U.S., creating new head of household jobs, infrastructure, and opportunity. Our goal is that these new jobs bring more diversity and sustainability for the region. This regional economic development has taken on a life of its own, spawning a new nonprofit called REACH which coordinates development efforts from Vandenberg Air Force Base in the South to Camp Roberts in the North. Another factor that has facilitated our relationship with Vandenberg Air Force Base is that we have some of the same friends. For example, Northrop Grumman has as long been an important defense contractor and an important partner to Cal Poly, funding scholarships in facilities that have allowed us to stay current with technology in it to attract highly qualified students for whom Cal Poly's costs would otherwise be prohibitive. For almost 20 years, Northrop Grumman has funded scholarships for Cal Poly students. This year, they're funding 64 scholarships, some directly in our College of Engineering and most through our Cal Poly Scholars Program. Cal Poly scholars support both incoming freshmen and transfer students. These are especially important, 'cause it allows us to provide additional support and opportunities to a group of students who are mostly first generation, low income and underrepresented, and who otherwise might not choose to attend Cal Poly. They also allow us to recruit from partner high schools with large populations of underrepresented minority students, including the Fortune High School in Elk Grove, which we developed a deep and lasting connection. We know that the best work is done by balanced teams that include multiple and diverse perspectives. These scholarships help us achieve that goal and I'm sure you know Northrop Grumman was recently awarded a very large contract to modernize the U.S. ICBM armory with some of the work being done at Vandenberg Air Force Base, thus supporting the local economy and protecting... Protecting our efforts in space requires partnerships in the digital realm. Cal Poly has partnered with many private companies such as AWS. Our partnerships with Amazon Web Services has enabled us to train our students with next generation cloud engineering skills, in part, through our jointly created digital transformation hub. Another partnership example is among Cal Poly's California Cyber Security Institute College of Engineering and the California National Guard. This partnership is focused on preparing a cyber-ready workforce, by providing faculty and students with a hands on research and learning environment side by side with military law enforcement professionals and cyber experts. We also have a long standing partnership with PG&E most recently focused on workforce development and redevelopment. Many of our graduates do indeed go on to careers in aerospace and defense industry. As a rough approximation, more than 4,500 Cal Poly graduates list aerospace or defense as their employment sector on LinkedIn. And it's not just our engineers in computer sciences. When I was speaking to our fellow panelists not too long ago, speaking to Bong, we learned that Rachel Sims, one of our liberal arts majors is working in his office, so shout out to you, Rachel. And then finally, of course, some of our graduates soar to extraordinary heights, such as Commander Victor Glover, who will be heading to the International Space Station later this year. As I close, all of which is to say that we're deeply committed to workforce development and redevelopment, that we understand the value of public-private partnerships, and that we're eager to find new ways in which to benefit everyone from this further cooperation. So we're committed to the region, the state and the nation, in our past efforts in space, cyber security and links to our partners at, as I indicated, aerospace industry and governmental partners provides a unique position for us to move forward in the interface of space and cyber security. Thank you so much, John. >> President Armstrong, thank you very much for the comments and congratulations to Cal Poly for being on the forefront of innovation and really taking a unique, progressive view and want to tip a hat to you guys over there, thank you very much for those comments, appreciate it. Bong, Department of Defense. Exciting, you've got to defend the nation, space is global, your opening statement. >> Yes, sir, thanks John, appreciate that. Thank you everybody, I'm honored to be in this panel along with Preston Armstrong of Cal Poly and my longtime friend and colleague Steve Jacques of the National Security Space Association to discuss a very important topic of a cybersecurity workforce development as President Armstrong alluded to. I'll tell you, both of these organizations, Cal Poly and the NSSA have done and continue to do an exceptional job at finding talent, recruiting them and training current and future leaders and technical professionals that we vitally need for our nation's growing space programs, as well as our collective national security. Earlier today, during session three, I, along with my colleague, Chris Samson discussed space cyber security and how the space domain is changing the landscape of future conflicts. I discussed the rapid emergence of commercial space with the proliferation of hundreds, if not thousands of satellites, providing a variety of services including communications, allowing for global internet connectivity, as one example. Within DOD, we continued to look at how we can leverage this opportunity. I'll tell you, one of the enabling technologies, is the use of small satellites, which are inherently cheaper and perhaps more flexible than the traditional bigger systems that we have historically used and employed for DOD. Certainly not lost on me is the fact that Cal Poly pioneered CubeSats 28, 27 years ago, and they set a standard for the use of these systems today. So they saw the value and benefit gained way ahead of everybody else it seems. And Cal Poly's focus on training and education is commendable. I'm especially impressed by the efforts of another of Steven's colleague, the current CIO, Mr. Bill Britton, with his high energy push to attract the next generation of innovators. Earlier this year, I had planned on participating in this year's cyber innovation challenge in June, Oops, Cal Poly hosts California middle, and high school students, and challenge them with situations to test their cyber knowledge. I tell you, I wish I had that kind of opportunity when I was a kid, unfortunately, the pandemic changed the plan, but I truly look forward to future events such as these, to participate in. Now, I want to recognize my good friend, Steve Jacques, whom I've known for perhaps too long of a time here, over two decades or so, who was an acknowledged space expert and personally I've truly applaud him for having the foresight a few years back to form the National Security Space Association to help the entire space enterprise navigate through not only technology, but policy issues and challenges and paved the way for operationalizing space. Space, it certainly was fortifying domain, it's not a secret anymore, and while it is a unique area, it shares a lot of common traits with the other domains, such as land, air, and sea, obviously all are strategically important to the defense of the United States. In conflict, they will all be contested and therefore they all need to be defended. One domain alone will not win future conflicts, and in a joint operation, we must succeed in all. So defending space is critical, as critical as to defending our other operational domains. Funny, space is the only sanctuary available only to the government. Increasingly as I discussed in a previous session, commercial space is taking the lead in a lot of different areas, including R&D, the so-called new space. So cybersecurity threat is even more demanding and even more challenging. The U.S. considers and futhered access to and freedom to operate in space, vital to advancing security, economic prosperity and scientific knowledge of the country, thus making cyberspace an inseparable component of America's financial, social government and political life. We stood up US Space Force a year ago or so as the newest military service. Like the other services, its mission is to organize, train and equip space forces in order to protect U.S. and allied interest in space and to provide spacecape builders who joined force. Imagine combining that U.S. Space Force with the U.S. Cyber Command to unify the direction of the space and cyberspace operation, strengthen DOD capabilities and integrate and bolster a DOD cyber experience. Now, of course, to enable all of this requires a trained and professional cadre of cyber security experts, combining a good mix of policy, as well as a high technical skill set. Much like we're seeing in STEM, we need to attract more people to this growing field. Now, the DOD has recognized the importance to the cybersecurity workforce, and we have implemented policies to encourage its growth. Back in 2013, the Deputy Secretary of Defense signed a DOD Cyberspace Workforce Strategy, to create a comprehensive, well-equipped cyber security team to respond to national security concerns. Now, this strategy also created a program that encourages collaboration between the DOD and private sector employees. We call this the Cyber Information Technology Exchange program, or CITE that it's an exchange program, which is very interesting in which a private sector employee can naturally work for the DOD in a cyber security position that spans across multiple mission critical areas, important to the DOD. A key responsibility of the cyber security community is military leaders, unrelated threats, and the cyber security actions we need to have to defeat these threats. We talked about rapid acquisition, agile business processes and practices to speed up innovation, likewise, cyber security must keep up with this challenge. So cyber security needs to be right there with the challenges and changes, and this requires exceptional personnel. We need to attract talent, invest in the people now to grow a robust cybersecurity workforce for the future. I look forward to the panel discussion, John, thank you. >> Thank you so much, Bob for those comments and, you know, new challenges or new opportunities and new possibilities and freedom to operate in space is critical, thank you for those comments, looking forward to chatting further. Steve Jacques, Executive Director of NSSA, you're up, opening statement. >> Thank you, John and echoing Bongs, thanks to Cal Poly for pulling this important event together and frankly, for allowing the National Security Space Association be a part of it. Likewise, on behalf of the association, I'm delighted and honored to be on this panel of President Armstrong, along with my friend and colleague, Bong Gumahad. Something for you all to know about Bong, he spent the first 20 years of his career in the Air Force doing space programs. He then went into industry for several years and then came back into government to serve, very few people do that. So Bong, on behalf of the space community, we thank you for your lifelong devotion to service to our nation, we really appreciate that. And I also echo a Bong shout out to that guy, Bill Britton. who's been a long time co-conspirator of ours for a long time, and you're doing great work there in the cyber program at Cal Poly, Bill, keep it up. But Professor Armstrong, keep a close eye on him. (laughter) I would like to offer a little extra context to the great comments made by President Armstrong and Bong. And in our view, the timing of this conference really could not be any better. We all recently reflected again on that tragic 9/11 surprise attack on our homeland and it's an appropriate time we think to take pause. While a percentage of you in the audience here weren't even born or were babies then, for the most of us, it still feels like yesterday. And moreover, a tragedy like 9/11 has taught us a lot to include, to be more vigilant, always keep our collective eyes and ears open, to include those "eyes and ears from space," making sure nothing like this ever happens again. So this conference is a key aspect, protecting our nation requires we work in a cyber secure environment at all times. But you know, the fascinating thing about space systems is we can't see 'em. Now sure, we see space launches, man, there's nothing more invigorating than that. But after launch they become invisible, so what are they really doing up there? What are they doing to enable our quality of life in the United States and in the world? Well to illustrate, I'd like to paraphrase elements of an article in Forbes magazine, by Bongs and my good friend, Chuck Beames, Chuck is a space guy, actually had Bongs job a few years in the Pentagon. He's now Chairman and Chief Strategy Officer at York Space Systems and in his spare time, he's Chairman of the Small Satellites. Chuck speaks in words that everyone can understand, so I'd like to give you some of his words out of his article, paraphrase somewhat, so these are Chuck's words. "Let's talk about average Joe and plain Jane. "Before heading to the airport for a business trip "to New York city, Joe checks the weather forecast, "informed by NOAA's weather satellites, "to see what to pack for the trip. "He then calls an Uber, that space app everybody uses, "it matches riders with drivers via GPS, "to take him to the airport. "So Joe has launched in the airport, "unbeknownst to him, his organic lunch is made "with the help of precision farming "made possible to optimize the irrigation and fertilization "with remote spectral sensing coming from space and GPS. "On the plane, the pilot navigates around weather, "aided by GPS and NOAA's weather satellites "and Joe makes his meeting on time "to join his New York colleagues in a video call "with a key customer in Singapore, "made possible by telecommunication satellites. "En route to his next meeting, "Joe receives notice changing the location of the meeting "to the other side of town. "So he calmly tells Siri to adjust the destination "and his satellite-guided Google maps redirect him "to the new location. "That evening, Joe watches the news broadcast via satellite, "report details of meeting among world leaders, "discussing the developing crisis in Syria. "As it turns out various forms of "'remotely sensed information' collected from satellites "indicate that yet another banned chemical weapon "may have been used on its own people. "Before going to bed, Joe decides to call his parents "and congratulate them for their wedding anniversary "as they cruise across the Atlantic, "made possible again by communication satellites "and Joe's parents can enjoy the call "without even wondering how it happened. "The next morning back home, "Joe's wife, Jane is involved in a car accident. "Her vehicle skids off the road, she's knocked unconscious, "but because of her satellite equipped OnStar system, "the crash is detected immediately, "and first responders show up on the scene in time. "Joe receives the news, books an early trip home, "sends flowers to his wife "as he orders another Uber to the airport. "Over that 24 hours, "Joe and Jane used space system applications "for nearly every part of their day. "Imagine the consequences if at any point "they were somehow denied these services, "whether they be by natural causes or a foreign hostility. "In each of these satellite applications used in this case, "were initially developed for military purposes "and continued to be, but also have remarkable application "on our way of life, just many people just don't know that." So ladies and gentlemen, now you know, thanks to Chuck Beames. Well, the United States has a proud heritage of being the world's leading space-faring nation. Dating back to the Eisenhower and Kennedy years, today, we have mature and robust systems operating from space, providing overhead reconnaissance to "watch and listen," provide missile warning, communications, positioning, navigation, and timing from our GPS system, much of which you heard in Lieutenant General JT Thomson's earlier speech. These systems are not only integral to our national security, but also to our quality of life. As Chuck told us, we simply no longer can live without these systems as a nation and for that matter, as a world. But over the years, adversaries like China, Russia and other countries have come to realize the value of space systems and are aggressively playing catch up while also pursuing capabilities that will challenge our systems. As many of you know, in 2007, China demonstrated its ASAT system by actually shooting down one of its own satellites and has been aggressively developing counterspace systems to disrupt ours. So in a heavily congested space environment, our systems are now being contested like never before and will continue to be. Well, as a Bong mentioned, the United States have responded to these changing threats. In addition to adding ways to protect our system, the administration and the Congress recently created the United States Space Force and the operational United States Space Command, the latter of which you heard President Armstrong and other Californians hope is going to be located at Vandenberg Air Force Base. Combined with our intelligence community, today we have focused military and civilian leadership now in space, and that's a very, very good thing. Commensurately on the industry side, we did create the National Security Space Association, devoted solely to supporting the National Security Space Enterprise. We're based here in the DC area, but we have arms and legs across the country and we are loaded with extraordinary talent in scores of former government executives. So NSSA is joined at the hip with our government customers to serve and to support. We're busy with a multitude of activities underway, ranging from a number of thought-provoking policy papers, our recurring spacetime webcasts, supporting Congress's space power caucus, and other main serious efforts. Check us out at nssaspace.org. One of our strategic priorities and central to today's events is to actively promote and nurture the workforce development, just like Cal-Poly. We will work with our U.S. government customers, industry leaders, and academia to attract and recruit students to join the space world, whether in government or industry, and to assist in mentoring and training as their careers progress. On that point, we're delighted to be working with Cal Poly as we hopefully will undertake a new pilot program with them very soon. So students stay tuned, something I can tell you, space is really cool. While our nation's satellite systems are technical and complex, our nation's government and industry workforce is highly diverse, with a combination of engineers, physicists and mathematicians, but also with a large non-technical expertise as well. Think about how government gets these systems designed, manufactured, launching into orbit and operating. They do this via contracts with our aerospace industry, requiring talents across the board, from cost estimating, cost analysis, budgeting, procurement, legal, and many other support tasks that are integral to the mission. Many thousands of people work in the space workforce, tens of billions of dollars every year. This is really cool stuff and no matter what your education background, a great career to be part of. In summary, as Bong had mentioned as well, there's a great deal of exciting challenges ahead. We will see a new renaissance in space in the years ahead and in some cases it's already begun. Billionaires like Jeff Bezos, Elon Musk, Sir Richard Branson, are in the game, stimulating new ideas and business models. Other private investors and startup companies, space companies are now coming in from all angles. The exponential advancement of technology and micro electronics now allows a potential for a plethora of small sat systems to possibly replace older satellites, the size of a Greyhound bus. It's getting better by the day and central to this conference, cybersecurity is paramount to our nation's critical infrastructure in space. So once again, thanks very much and I look forward to the further conversation. >> Steve, thank you very much. Space is cool, it's relevant, but it's important as you pointed out in your awesome story about how it impacts our life every day so I really appreciate that great story I'm glad you took the time to share that. You forgot the part about the drone coming over in the crime scene and, you know, mapping it out for you, but we'll add that to the story later, great stuff. My first question is, let's get into the conversations, because I think this is super important. President Armstrong, I'd like you to talk about some of the points that was teased out by Bong and Steve. One in particular is the comment around how military research was important in developing all these capabilities, which is impacting all of our lives through that story. It was the military research that has enabled a generation and generation of value for consumers. This is kind of this workforce conversation, there are opportunities now with research and grants, and this is a funding of innovation that is highly accelerated, it's happening very quickly. Can you comment on how research and the partnerships to get that funding into the universities is critical? >> Yeah, I really appreciate that and appreciate the comments of my colleagues. And it really boils down to me to partnerships, public-private partnerships, you have mentioned Northrop Grumman, but we have partnerships with Lockheed Martin, Boeing, Raytheon, Space X, JPL, also member of an organization called Business Higher Education Forum, which brings together university presidents and CEOs of companies. There's been focused on cybersecurity and data science and I hope that we can spill into cybersecurity and space. But those partnerships in the past have really brought a lot forward. At Cal Poly, as mentioned, we've been involved with CubeSat, we've have some secure work, and we want to plan to do more of that in the future. Those partnerships are essential, not only for getting the R&D done, but also the students, the faculty, whether they're master's or undergraduate can be involved with that work, they get that real life experience, whether it's on campus or virtually now during COVID or at the location with the partner, whether it may be governmental or industry, and then they're even better equipped to hit the ground running. And of course we'd love to see more of our students graduate with clearance so that they could do some of that secure work as well. So these partnerships are absolutely critical and it's also in the context of trying to bring the best and the brightest in all demographics of California and the U.S. into this field, to really be successful. So these partnerships are essential and our goal is to grow them just like I know our other colleagues in the CSU and the UC are planning to do. >> You know, just as my age I've seen, I grew up in the eighties and in college and they're in that system's generation and the generation before me, they really kind of pioneered the space that spawned the computer revolution. I mean, you look at these key inflection points in our lives, they were really funded through these kinds of real deep research. Bong, talk about that because, you know, we're living in an age of cloud and Bezos was mentioned, Elon Musk, Sir Richard Branson, you got new ideas coming in from the outside, you have an accelerated clock now in terms of the innovation cycles and so you got to react differently, you guys have programs to go outside of the defense department, how important is this because the workforce that are in schools and/or folks re-skilling are out there and you've been on both sides of the table, so share your thoughts. >> No, thanks Johnny, thanks for the opportunity to respond to, and that's what, you know, you hit on the nose back in the 80's, R&D and space especially was dominated by government funding, contracts and so on, but things have changed as Steve pointed out, allow these commercial entities funded by billionaires are coming out of the woodwork, funding R&D so they're taking the lead, so what we can do within the DOD in government is truly take advantage of the work they've done. And since they're, you know, paving the way to new approaches and new way of doing things and I think we can certainly learn from that and leverage off of that, saves us money from an R&D standpoint, while benefiting from the product that they deliver. You know, within DOD, talking about workforce development, you know, we have prioritized and we have policies now to attract and retain the talent we need. I had the folks do some research and it looks like from a cybersecurity or workforce standpoint, a recent study done, I think last year in 2019, found that the cyber security workforce gap in U.S. is nearing half a million people, even though it is a growing industry. So the pipeline needs to be strengthened, getting people through, you know, starting young and through college, like Professor Armstrong indicated because we're going to need them to be in place, you know, in a period of about maybe a decade or so. On top of that, of course, is the continuing issue we have with the gap with STEM students. We can't afford not have expertise in place to support all the things we're doing within DoD, not only DoD but the commercial side as well, thank you. >> How's the gap get filled, I mean, this is, again, you've got cybersecurity, I mean, with space it's a whole other kind of surface area if you will, it's not really surface area, but it is an IOT device if you think about it, but it does have the same challenges, that's kind of current and progressive with cybersecurity. Where's the gap get filled, Steve or President Armstrong, I mean, how do you solve the problem and address this gap in the workforce? What are some solutions and what approaches do we need to put in place? >> Steve, go ahead., I'll follow up. >> Okay, thanks, I'll let you correct me. (laughter) It's a really good question, and the way I would approach it is to focus on it holistically and to acknowledge it upfront and it comes with our teaching, et cetera, across the board. And from an industry perspective, I mean, we see it, we've got to have secure systems in everything we do, and promoting this and getting students at early ages and mentoring them and throwing internships at them is so paramount to the whole cycle. And that's kind of, it really takes a focused attention and we continue to use the word focus from an NSSA perspective. We know the challenges that are out there. There are such talented people in the workforce, on the government side, but not nearly enough of them and likewise on the industry side, we could use more as well, but when you get down to it, you know, we can connect dots, you know, the aspects that Professor Armstrong talked about earlier to where you continue to work partnerships as much as you possibly can. We hope to be a part of that network, that ecosystem if you will, of taking common objectives and working together to kind of make these things happen and to bring the power, not just of one or two companies, but of our entire membership thereabout. >> President Armstrong-- >> Yeah, I would also add it again, it's back to the partnerships that I talked about earlier, one of our partners is high schools and schools Fortune, Margaret Fortune, who worked in a couple of administrations in California across party lines and education, their fifth graders all visit Cal Poly, and visit our learned-by-doing lab. And you've got to get students interested in STEM at an early age. We also need the partnerships, the scholarships, the financial aid, so the students can graduate with minimal to no debt to really hit the ground running and that's exacerbated and really stress now with this COVID induced recession. California supports higher education at a higher rate than most states in the nation, but that has brought this year for reasons all understand due to COVID. And so our partnerships, our creativity, and making sure that we help those that need the most help financially, that's really key because the gaps are huge. As my colleagues indicated, you know, half a million jobs and I need you to look at the students that are in the pipeline, we've got to enhance that. And the placement rates are amazing once the students get to a place like Cal Poly or some of our other amazing CSU and UC campuses, placement rates are like 94%. Many of our engineers, they have jobs lined up a year before they graduate. So it's just going to take a key partnerships working together and that continued partnership with government local, of course, our state, the CSU, and partners like we have here today, both Steve and Bong so partnerships is the thing. >> You know, that's a great point-- >> I could add, >> Okay go ahead. >> All right, you know, the collaboration with universities is one that we put on lot of emphasis here, and it may not be well known fact, but just an example of national security, the AUC is a national centers of academic excellence in cyber defense works with over 270 colleges and universities across the United States to educate and certify future cyber first responders as an example. So that's vibrant and healthy and something that we ought to take advantage of. >> Well, I got the brain trust here on this topic. I want to get your thoughts on this one point, 'cause I'd like to define, you know, what is a public-private partnership because the theme that's coming out of the symposium is the script has been flipped, it's a modern era, things are accelerated, you've got security, so you've got all of these things kind of happenning it's a modern approach and you're seeing a digital transformation play out all over the world in business and in the public sector. So what is a modern public-private partnership and what does it look like today because people are learning differently. COVID has pointed out, which is that we're seeing right now, how people, the progressions of knowledge and learning, truth, it's all changing. How do you guys view the modern version of public-private partnership and some examples and some proof points, can you guys share that? We'll start with you, Professor Armstrong. >> Yeah, as I indicated earlier, we've had, and I could give other examples, but Northrop Grumman, they helped us with a cyber lab many years ago that is maintained directly, the software, the connection outside it's its own unit so the students can learn to hack, they can learn to penetrate defenses and I know that that has already had some considerations of space, but that's a benefit to both parties. So a good public-private partnership has benefits to both entities and the common factor for universities with a lot of these partnerships is the talent. The talent that is needed, what we've been working on for years of, you know, the undergraduate or master's or PhD programs, but now it's also spilling into upskilling and reskilling, as jobs, you know, folks who are in jobs today that didn't exist two years, three years, five years ago, but it also spills into other aspects that can expand even more. We're very fortunate we have land, there's opportunities, we have ONE Tech project. We are expanding our tech park, I think we'll see opportunities for that and it'll be adjusted due to the virtual world that we're all learning more and more about it, which we were in before COVID. But I also think that that person to person is going to be important, I want to make sure that I'm driving across a bridge or that satellite's being launched by the engineer that's had at least some in person training to do that in that experience, especially as a first time freshman coming on campus, getting that experience, expanding it as an adult, and we're going to need those public-private partnerships in order to continue to fund those at a level that is at the excellence we need for these STEM and engineering fields. >> It's interesting people and technology can work together and these partnerships are the new way. Bongs too with reaction to the modern version of what a public successful private partnership looks like. >> If I could jump in John, I think, you know, historically DOD's had a high bar to overcome if you will, in terms of getting rapid... pulling in new companies, miss the fall if you will, and not rely heavily on the usual suspects, of vendors and the like, and I think the DOD has done a good job over the last couple of years of trying to reduce that burden and working with us, you know, the Air Force, I think they're pioneering this idea around pitch days, where companies come in, do a two-hour pitch and immediately notified of, you know, of an a award, without having to wait a long time to get feedback on the quality of the product and so on. So I think we're trying to do our best to strengthen that partnership with companies outside of the main group of people that we typically use. >> Steve, any reaction, any comment to add? >> Yeah, I would add a couple and these are very excellent thoughts. It's about taking a little gamble by coming out of your comfort zone, you know, the world that Bong and I, Bong lives in and I used to live in the past, has been quite structured. It's really about, we know what the threat is, we need to go fix it, we'll design as if as we go make it happen, we'll fly it. Life is so much more complicated than that and so it's really, to me, I mean, you take an example of the pitch days of Bong talks about, I think taking a gamble by attempting to just do a lot of pilot programs, work the trust factor between government folks and the industry folks and academia, because we are all in this together in a lot of ways. For example, I mean, we just sent a paper to the white house at their request about, you know, what would we do from a workforce development perspective and we hope to embellish on this over time once the initiative matures, but we have a piece of it for example, is a thing we call "clear for success," getting back to president Armstrong's comments so at a collegiate level, you know, high, high, high quality folks are in high demand. So why don't we put together a program that grabs kids in their underclass years, identifies folks that are interested in doing something like this, get them scholarships, have a job waiting for them that they're contracted for before they graduate, and when they graduate, they walk with an SCI clearance. We believe that can be done, so that's an example of ways in which public-private partnerships can happen to where you now have a talented kid ready to go on day one. We think those kinds of things can happen, it just gets back down to being focused on specific initiatives, giving them a chance and run as many pilot programs as you can, like pitch days. >> That's a great point, it's a good segue. Go ahead, President Armstrong. >> I just want to jump in and echo both the Bong and Steve's comments, but Steve that, you know, your point of, you know our graduates, we consider them ready day one, well they need to be ready day one and ready to go secure. We totally support that and love to follow up offline with you on that. That's exciting and needed, very much needed more of it, some of it's happening, but we certainly have been thinking a lot about that and making some plans. >> And that's a great example, a good segue. My next question is kind of re-imagining these workflows is kind of breaking down the old way and bringing in kind of the new way, accelerate all kinds of new things. There are creative ways to address this workforce issue and this is the next topic, how can we employ new creative solutions because let's face it, you know, it's not the days of get your engineering degree and go interview for a job and then get slotted in and get the intern, you know, the programs and you'd matriculate through the system. This is multiple disciplines, cybersecurity points at that. You could be smart in math and have a degree in anthropology and be one of the best cyber talents on the planet. So this is a new, new world, what are some creative approaches that's going to work for you? >> Alright, good job, one of the things, I think that's a challenge to us is, you know, somehow we got me working for, with the government, sexy right? You know, part of the challenge we have is attracting the right level of skill sets and personnel but, you know, we're competing, oftentimes, with the commercial side, the gaming industry as examples is a big deal. And those are the same talents we need to support a lot of the programs that we have in DOD. So somehow we have do a better job to Steve's point about making the work within DOD, within the government, something that they would be interested early on. So attract them early, you know, I could not talk about Cal Poly's challenge program that they were going to have in June inviting high school kids really excited about the whole idea of space and cyber security and so on. Those are some of the things that I think we have to do and continue to do over the course of the next several years. >> Awesome, any other creative approaches that you guys see working or might be an idea, or just to kind of stoke the ideation out there? Internships, obviously internships are known, but like, there's got to be new ways. >> Alright, I think you can take what Steve was talking about earlier, getting students in high school and aligning them sometimes at first internship, not just between the freshman and sophomore year, but before they enter Cal Poly per se and they're involved. So I think that's absolutely key, getting them involved in many other ways. We have an example of upskilling or work redevelopment here in the central coast, PG&E Diablo nuclear plant that is going to decommission in around 2024. And so we have a ongoing partnership to work and reposition those employees for the future. So that's, you know, engineering and beyond but think about that just in the manner that you were talking about. So the upskilling and reskilling, and I think that's where, you know, we were talking about that Purdue University, other California universities have been dealing with online programs before COVID, and now with COVID so many more Faculty were pushed into that area, there's going to be a much more going and talk about workforce development in upskilling and reskilling, the amount of training and education of our faculty across the country in virtual and delivery has been huge. So there's always a silver linings in the cloud. >> I want to get your guys' thoughts on one final question as we end the segment, and we've seen on the commercial side with cloud computing on these highly accelerated environments where, you know, SAS business model subscription, and that's on the business side, but one of the things that's clear in this trend is technology and people work together and technology augments the people components. So I'd love to get your thoughts as we look at a world now, we're living in COVID, and Cal Poly, you guys have remote learning right now, it's at the infancy, it's a whole new disruption, if you will, but also an opportunity enable new ways to encollaborate, So if you look at people and technology, can you guys share your view and vision on how communities can be developed, how these digital technologies and people can work together faster to get to the truth or make a discovery, hire, develop the workforce, these are opportunities, how do you guys view this new digital transformation? >> Well, I think there's huge opportunities and just what we're doing with this symposium, we're filming this on Monday and it's going to stream live and then the three of us, the four of us can participate and chat with participants while it's going on. That's amazing and I appreciate you, John, you bringing that to this symposium. I think there's more and more that we can do. From a Cal Poly perspective, with our pedagogy so, you know, linked to learn by doing in-person will always be important to us, but we see virtual, we see partnerships like this, can expand and enhance our ability and minimize the in-person time, decrease the time to degree, enhance graduation rate, eliminate opportunity gaps for students that don't have the same advantages. So I think the technological aspect of this is tremendous. Then on the upskilling and reskilling, where employees are all over, they can re be reached virtually, and then maybe they come to a location or really advanced technology allows them to get hands on virtually, or they come to that location and get it in a hybrid format. So I'm very excited about the future and what we can do, and it's going to be different with every university, with every partnership. It's one size does not fit all, There's so many possibilities, Bong, I can almost imagine that social network that has a verified, you know, secure clearance. I can jump in, and have a little cloak of secrecy and collaborate with the DOD possibly in the future. But these are the kind of crazy ideas that are needed, your thoughts on this whole digital transformation cross-pollination. >> I think technology is going to be revolutionary here, John, you know, we're focusing lately on what we call visual engineering to quicken the pace of the delivery capability to warfighter as an example, I think AI, Machine Language, all that's going to have a major play in how we operate in the future. We're embracing 5G technologies, and the ability for zero latency, more IOT, more automation of the supply chain, that sort of thing, I think the future ahead of us is very encouraging, I think it's going to do a lot for national defense, and certainly the security of the country. >> Steve, your final thoughts, space systems are systems, and they're connected to other systems that are connected to people, your thoughts on this digital transformation opportunity. >> Such a great question and such a fun, great challenge ahead of us. Echoing my colleagues sentiments, I would add to it, you know, a lot of this has, I think we should do some focusing on campaigning so that people can feel comfortable to include the Congress to do things a little bit differently. You know, we're not attuned to doing things fast, but the dramatic, you know, the way technology is just going like crazy right now, I think it ties back to, hoping to convince some of our senior leaders and what I call both sides of the Potomac river, that it's worth taking this gamble, we do need to take some of these things you know, in a very proactive way. And I'm very confident and excited and comfortable that this is going to be a great time ahead and all for the better. >> You know, I always think of myself when I talk about DC 'cause I'm not a lawyer and I'm not a political person, but I always say less lawyers, more techies than in Congress and Senate, so (laughter)I always get in trouble when I say that. Sorry, President Armstrong, go ahead. >> Yeah, no, just one other point and Steve's alluded to this and Bong did as well, I mean, we've got to be less risk averse in these partnerships, that doesn't mean reckless, but we have to be less risk averse. And also, as you talk about technology, I have to reflect on something that happened and you both talked a bit about Bill Britton and his impact on Cal Poly and what we're doing. But we were faced a few years ago of replacing traditional data, a data warehouse, data storage, data center and we partnered with AWS and thank goodness, we had that in progress and it enhanced our bandwidth on our campus before COVID hit, and with this partnership with the digital transformation hub, so there's a great example where we had that going. That's not something we could have started, "Oh COVID hit, let's flip that switch." And so we have to be proactive and we also have to not be risk-averse and do some things differently. That has really salvaged the experience for our students right now, as things are flowing well. We only have about 12% of our courses in person, those essential courses and I'm just grateful for those partnerships that I have talked about today. >> And it's a shining example of how being agile, continuous operations, these are themes that expand the space and the next workforce needs to be built. Gentlemen, thank you very much for sharing your insights, I know Bong, you're going to go into the defense side of space in your other sessions. Thank you gentlemen, for your time, for a great session, I appreciate it. >> Thank you. >> Thank you gentlemen. >> Thank you. >> Thank you. >> Thank you, thank you all. I'm John Furey with The Cube here in Palo Alto, California covering and hosting with Cal Poly, the Space and Cybersecurity Symposium 2020, thanks for watching. (bright atmospheric music)

>> live from Boston, Massachusetts. It's the Cube covering A W s reinforce 2019 brought to you by Amazon Web service is and its ecosystem partners. >> Okay, welcome back. Everyone's two cubes Live coverage here in Boston, Massachusetts, for AWS reinforce. This is Amazon Web services Inaugural conference around Cloud security There first of what? Looks like we'll be more focused events around deep dive security to reinvent for security. But not no one's actually saying that. But it's not a summit. It's ah, branded event Reinforce. We're hearing Mark Ryland off director Office of the Sea. So at eight of us, thanks for coming back. Good to see you keep alumni. Yeah, I'm staying here before It's fun. Wait A great Shadow 80 Bucks summit in New York City Last year we talked about some of the same issues, but now you have a dedicated conference here on the feedback from the sea. So as we've talked to and the partners in the ecosystem is, it's great to have an event where they go deep dives on some of the key things that are really, really important to security. Absolutely. This is really kind of a vibe that how reinvents started, right? So reinventing was a similar thing for commercial. You're deep, not easy to us. Three here, deeper on Amazon. But with security. Yeah, security lens on some of the same issues. One thing that happened >> and kind of signal to us that we needed an event like this over the years with reinvent was consistently over the years, the security and compliance track became one of the most important tracks that was oversubscribed in overflow rooms and like, Hey, there's a signal here, right? And so, but at the same time, we wanted to be able to reach on audience. Maybe they wouldn't go to reinvent because they thought I'd say It's all the crazy Dale Ops guys were doing this cloud thing. But now, of course, they're getting the strong message in their security organizations like, Hey, we're doing cloud. Or maybe as a professional, I need to really get smart about this stuff. So it's been a nice transition from still a lot of the same people, but definitely the different crowd that's coming here and was a cross pollination between multiple and I was >> just at Public sector summit. They about cyber security from a national defense and intelligence standpoint. Obviously, threesome Carlson leads That team you got on the commercial side comes like Splunk who our data and they get into cyber. So you started to see kind of the intersection of all the kind of Amazon ecosystems kind of coming around security, where it's now part of its horizontal. It's not just these are the security vendors and partners writes pretty much everyone's kind of becoming native into thinking about security and the benefits that you guys have talk about that what Amazon has to have a framework, a posture. Yeah, they call it shared responsibility. But I get that you're sharing this with the ecosystem. Makes sense. Yeah, talk about the Amazon Web service is posture for this new security >> world. Well, the new security world is if you look at like a typical security framework like Mist 853 120 50 controls all these different things you need to worry about if you're a security professional. And so what eight obvious able to do is say, look, there's a whole bunch of these that we can take care of on your behalf. There's some that we'll do some things and you got to do some things and there's some There's still your responsibility, but we'll try to make it easy for you to do those parts. So right off the bat we can get a lot of wins from just hey, there's a lot of things will just take care of. And you could essentially delegate to us. And for the what remain, You'll take your expertise and you'll re focus it on more like applications security. There still may be some operating systems or whatever. If using virtual machine service, you still have to think about that. But even there, we'll use we have systems Manager will make it easy to do patch management, updating, et cetera. And if you're willing to go all the way to is like a lambda or some kind of a platform capability, make it super easy because all you gotta do is make sure your code is good and we'll take care of all the infrastructure automatically on your behalf so that share responsibility remains. There's a lot of things you still need to be careful about and do well, but your experts can refocus. They could be very you know like it's just a lot less to worry about it. So it's really a message for howto raise the bar for the whole community, but yet still have >> that stays online with the baby value properties, which is, you know, build stuff, ship fast, lower prices. I mazon ethos in general. But when you think about the core A. W. S what made it so great Waas you can reduce the provisioning of resource is to get something up and running. And I think that's what I'm taking away from the security peace you could say. We know Amazon Web service is really well, and we're gonna do these things. You could do that so us on them and then parts to innovate. So I get that. That's good. The other trend I want to get your reaction to is comments we've had on the Cube with si SOS and customers is a trend towards building in house coding security. Your point about Lambda some cool things air being enabled through a B s. There's a real trend of big large companies with security teams just saying, Hey, you know what? I wanna optimize my talent to code and be security focused on use cases that they care about. So you know, Andy Jazz talks about builders. You guys are about builders you got cos your customers building absolutely. Yet they don't want Tonto, but they are becoming security. So you have a builder mindset going on in the big enterprises. >> Yes, talk about that dynamic. That's a That's a really important trend. And we see that even in security organizations which historically were full of experts but not full of engineers and people that could write code. And what we're seeing now is people say, Look, I have all this expertise, but I also see that with a software defined the infrastructure and everything's in a P I. If I pair up in engineering team with a security professional team, then well, how good things will happen because the security specials will say, Gosh, I do this repetitive task all the time. Can you write code to do that like, Yeah, we can write code to do that. So now I can focus on things that require judgment instead of just more rep repetitive. So So there's a really nice synergy there, and our security customers are becoming builders as well, and they're codifying if you moment expression in code, a policy that used to be in a document. And now they write code this as well. If that policy is whatever password length or how often we rode a credentials, whatever the policy is where Icho to ensure that that actually happening. So it's a real nice confluence of security expertise with the engineering, and they're not building the full stack >> themselves. This becomes again Aki Agility piece I had one customer on was an SMS business. They imported to eight of US Cloud with three engineers, and they wrote all the Kuban aged code themselves. They could have used, you know, other things, but they wanted to make sure it's stable so they could bring in some suppliers that could add value. So, again, this is new. Used to be this way back in the old days, in House developers build the abs on the mainframe, build the APS on the mini computers and then on I went to outsourcing, so we're kind of back. The insourcing is the big trend now, >> right in with the smaller engineering team, I can do a lot that used to require so many more people with a big waterfall method and long term projects. And now I take all these powerful building blocks and put an engineering team five people or what we would call it to pizza team five or six people off to the side, given 34 weeks, and they can generate a really cool system that would have required months and not years before. So that's a big trend, and it applies across the board, including two security. >> I think there's a sea change, and I think it's clear what I like about this show is this cloud security. But it's also they have the on premises conversation, Mrs Legacy applications that have been secured and or need to be secured as they evolve. And then you got cloud native and all these things together where security has to be built in. Yeah, this is a key theme, so I want to get your thoughts on this notion of built in security from Day one. What's your what's your view on this? And how should customers start thinking >> about it? And >> what did you guys bringing to the table? Well, I think that's just a general say maturation that goes on in the industry, >> whether it's cloud or on Prem is that people realize that the old methods we used to use like, Hey, I'm gonna build a nap And then I'm gonna hand it to the security team and they're gonna put firewalls around it That's not really gonna have a good result. So security by design, having security is equal co aspect of If I'm getting doing an architecture, I look a performance. I look, it cost. I look at security. It's just part of my system designed. I don't think of it as like a bolt on afterwards, so that leads to things like, you know, Secure Dev ops and kind of integration teams through. This could be happening on premises to it's just part of I T. Modernization. But Cloud is clearly a driver as well, and cloud makes it easier because it's all programmable. So things that are still manual on premises, you can do in a more automated getting into a lot of conversations here under the covers, A lot of under the hood conversations here around >> security BC to one of the most popular service is you guys have obviously compute a big part of the mission Land, another of the feature VPC traffic flows, where mirroring was a big announcement. Like we talked about that a lot of talking about the E c two nitro. You gave a talk on that. Did you just unpacked it a little bit because this has been nuanced out there. It's out there people are interested in. What's that talk about inscription is, is in a popular conversation taking minutes? Explain your talk. Sure, So we've talked for now a year and 1/2 >> about how we've essentially rien. Imagine reinvented our virtual machine architecture, too. Go from a primarily soft defined system where you have a mainboard with memory and intel processor and all that kind of a coup treatments of a standard server. And then your virtual ization layer would run a full copy of an operating system, which we call a Dom zero privileged OS that would mediate access between the guest OS is in this and the outside world because it would maintain the device model like how do I talk to a network card? How I talked to a storage device. I talked through the hyper visor, but through also a dom zero Ah, copy of Lennox. A copy of Windows to do all that I owe. So what we just did over the past few years, we begin to take all the things we're running inside that privileged OS and move that into dedicated hardware software, harbor combination where we now have components we call nitro components their actual separate little computers that do dbs processing. They do vpc processing they do instance, storage. So at this point now, we've taken all of the components of that damn zero. We've moved it out into these You could call Cho processors. I almost think of them is like the Nitro controllers. The main processor and the Intel motherboard is a co processor where customer workloads run because the trust now is in these external all systems. And when you go to talk to the outside world from easy to now you're talking through these very trusted, very powerful co processors that do encryption. They do identity management for you. They do a lot of work that's off the main processor, but we can accelerate it. We could be more assured that it's trustworthy. It can it can protect itself from potential types of hacks that might have been exposed if that, say, an encryption key was in the and the main motherboard. Now it's not so it's a long story until one hour version and doing three minutes now. But overall we feel that we built a trustworthy system for virtual. What was the title of talk so people can find it online? So I was just called the night to architecture security implications of the night to architecture. So it's taking information that we had out there. But we're like highlighting the fact that if you're a security professional, you're gonna really like the fact that this system has it has no damn zero. It has no shell. You can't log into the system as a human being. It's impossible to log in. It's all software to find suffer driven, and all the encryption features air in these co processors so we can do like full line made encryption of 100 gigabits of network traffic. It's all encrypted like that's never been done before. Really, in the history of computing, what's the benefit of nitro architectural? Simply not shelter. More trust built into it a trusted root. That's not the main board encryption, off load and more isolation. Because even if I somehow we're toe managed to the impossible combination of facts to get sort of like ownership of that main board, I still don't have access to the outside world. From there, I have to go through a whole another layer of very secure software that mediates between the inner world of where customer were close run and the outside world where the actual cloud is. So it's just a bunch of layers that make things more secure, >> and I'm sure Outpost will have that as well. Can you waste on that? Seem to me to hear about that. Okay, Encryption, encrypt everything. Is it philosophy we heard in the keynote? You also talked about that as well. Um, encrypting traffic on the hour. I didn't talk about what that means. What was talked to you? What's the big conversation around? Encryption within a. W s just inside and outside. What's the main story there? >> There's a lot of pieces to the pie, but a big one that we were talking about this week is a pretty long term project we call Project lever. It was actually named after a ah female cryptographer. Eventually Park team that was help. You know, one of the major factors, including World War Two, are these mathematicians and cryptographers. So we we wanted to do a big scale encryption project. We had a very large scale network and we had, you know, all the features you normally have, but we wanted to make it so that we really encrypted everything when it was outside of our physical control. So we done that took a long time. Huge investment, really exciting now going forward, everything we build. So any time data that customers give to us or have traffic between regions between instances within the same region outside reaches, whenever that traffic leaves our physical control so kind of our building boundaries or gates and guards and going down the street on a fiber optic to another data center, maybe not far away or going inter continent intercontinental links are going sub oceanic links all those links. Now we encrypt all the traffic all the time. >> And what's the benefit of that? So the benefit of that is there. Still, you know, it's it's obscure, >> but there is a threat model where, you know, governments have special submarines that are known to exist that go in, sniff those transoceanic links. And potentially a bad guy could somehow get into one of those network junction points or whatever. Inspect traffic. It's not, I would say, a high risk, but it's possible now. That's a whole nother level of phishing attacks. Phishing attack, submarine You're highly motivated to sniff that line couldn't resist U. S. O. So that's now so people could feel comfortable that that protection exists and even things like here's a kind of a little bit of scare example. But we have customers that say, Look, I'm a European customer and I have a very strong sense of regional reality. I wanna be inside the European community with all my data, etcetera, and you know, what about Brexit? So now I've got all this traffic going through. A very large Internet peering point in London in London won't be part of Europe anymore according to kind of legal norms. So what are you doing in that case? Unless they Well, how about this? How about if yes, the packets are moving through London, but they're always encrypted all the time. Does that make you feel good? Yeah, that makes me feel good. I mean, I so my my notion of work as extra territorial extra additional congee modified to accept the fact that hey, if it's just cipher text, it's not quite the same as unscripted. >> People don't really like. The idea of encrypted traffic. I mean, just makes a lot of sense. Why would absolutely Why wouldn't you want to do that right now? Final question At this event, a lot of attendee high, high, high caliber people on the spectrum is from biz dab People building out the ecosystem Thio Hardcore check. He's looking under the hood to see SOS, who oversee the regime's within companies, either with the C i O or whatever had that was formed and every couple is different. But there's a lot of si SOS here to information security officers. You are in the office of the Chief Security Information officer. So what is the conversations they're having? Because we're hearing a lot of Dev ops like conversations in the security bat with a pretty backdrop about not just chest undead, but hack a phone's getting new stuff built and then moving into production operations. Little Deb's sec up So these kinds of things, we're all kind of coming together. What are you hearing from those customers inside Amazon? Because I know you guys a customer driven in the customers in the sea SOS as your customer. What are they saying? What are they asking for? So see, so's our first getting their own minds around >> this big technical transformations that are happening on dhe. They're thinking about risk management and compliance and things that they're responsible for. They've got a report to a board or a board committee say, Hey, we're doing things according to the norms of our industry or the regulated industries that we sit in. So they're building the knowledge base and the expertise and the teams that can translate from this sort of modern dev ops e thing to these more traditional frameworks like, Hey, I've got this oversight by the Securities Exchange Commission or by the banking regulators, or what have you and we have to be able to explain to them why our security posture not only is maintained, it in some ways improved in these in this new world. So they're they're challenge now is both developing their own understanding, which I think they're doing a good job at, but also kind of building this the muscle of the strength. The terminology translate between these new technologies, new worlds and more traditional frameworks that they sit within and people who give oversight over them. So you gotta risk. So there's risk committees on boards of these large publics organizations, and the risk committees don't know a lot about cloud computing. So s O they're part of what they do now is they do that translation function and they can say, Look, I've I've got assurance is based on my work that I do in the technology and my compliance frameworks that I could meet the risk profiles that we've traditionally met in other ways with this new technology. So it's it's a pretty interesting >> had translations with the C I A. Certainly in public sector, those security oriented companies, a cz well, as the other trend, they're gonna educate the boards and they're secure and not get hacked the obsolete. And then there's the innovation side of it. Yeah, we actually gotta build out. Yes. This is what we just talked about a big change for our C says. That we talk to and work with all the time is that hey, we're in engineering community now. We didn't used to write a lot of code, and now we do. We're getting strong in that way. Or else we're parting very closely with an engineering team who has dedicated teams that support our security requirements and build the tools. We need to know that things are going well from our perspective. So that's a really cool, I think, changing that. I think that is probably one >> of my favorite trends that I see because he really shows the criticality of security was pretty much all critically, only act. But having that code coding focus really shows that they're building in house use case that they care about and the fact that I can now get native network traffic. Yeah, and you guys are exposing new sets of service is with land and other things >> over the top. >> It just makes for a good environment to do these clouds. Security things. That seems to be the show >> in a nutshell. Yeah, I think that's one of the nice thing about this show. Is It's a very positive energy here. It's not like the fear and scary stuff sometimes hear it. Security conference is like a the sky's falling by my product kind of thing Here. It's much more of a collaborative like, Hey, we got some serious challenges. There's some bad guys out there. They're gonna come after us. But as a community using new tooling, new techniques, modern approaches, modernization generally like let's get rid of a lot of these crusty old systems we've never updated for 10 or 20 years. It's a positive energy, which is really exciting. Good Mark, get your insights out. So this is your wheelhouse Show. Congratulations. >> You got to ask you the question. Just take your see. So Amazon had off just as an industry participant riding this way, being involved in it. What is the most important story that needs to be told in the press? In the media that should be told what's as important. Either it's being told it, then should be amplified or not being told and be written out. What's the What's the top story? I don't think that even after all this time that you know when people >> hear public cloud computing. They still have this kind of instinctive reaction like, Oh, that sounds kind of scary or a little bit risky and, you know, way need to get to the point where those words don't elicit some sense of risk in people's minds, but rather elicit like, Oh, cool, that's gonna help me be secure instead of being a challenge. Now that's a journey, and people have to get there, and our customers who go deep, very consistently, say, And I'm sure you've had them say to you, Hey, I feel more confident in my cloud based security. Then I do my own premises security. But that's still not the kind of the initial reaction. And so were we still have a ways, a fear based mentality. Too much more >> of a >> Yeah. Modernization base like this is the modern way to get the results in the outcomes I want, and cloud is a part of that, and it doesn't not only doesn't scare me, I want to go there because it's gonna take a community as well. Yeah, Mark, thanks so much for coming back on the greatest. Be hearing great Mark Mark Riley, direct of the office of the chief information security at Amazon Web services here, sharing his inside, extracting the signal. But the top stories and most important things >> being being >> said and discussed and executed here, it reinforced on the Cube. Thanks for watching. We'll be right back with more after this short break.

Live from New York, it's theCUBE. Covering theCUBE, New York City 2018. Brought to you by SiliconANGLE Media and its ecosystem partners. >> Okay, welcome back everyone. This is theCUBE live in New York City for our CUBE NYC event, #cubenyc. This is our ninth year covering the big data ecosystem going back to the original Hadoop world, now it's evolved to essentially all things AI, future of AI. Peter Burris is my cohost. He gave a talk two nights ago on the future of AI presented in his research. So it's all about data, it's all about the cloud, it's all about live action here in theCUBE. Our next guest is David Richards, who's been in the industry for a long time, seen the evolution of Hadoop, been involved in it, has been a key enabler of the technology, certainly enabling cloud recovery replication for cloud, welcome back to theCUBE. It's good to see you. >> It's really good to be here. >> I got to say, you've been on theCUBE pretty much every year, I think every year, we've done nine years now. You made some predictions and calls that actually happened. Like five years ago you said the cloud's going to kill Hadoop. Yeah, I think you didn't say that off camera, but it might (laughing) maybe you said it on camera. >> I probably did, yeah. >> [John] But we were kind of pontificating but also speculating, okay, where does this go? You've been right on a lot of calls. You also were involved in the Hadoop distribution business >>back in the day. Oh god. >> You got out of that quickly. (laughing) You saw that early, good call. But you guys have essentially a core enabler that's been just consistently performing well in the market both on the Hadoop side, cloud, and as data becomes the conversation, which has always been your perspective, you guys have had a key in part of the infrastructure for a long time. What's going on? Is it still doing deals, what's? >> Yes, I mean, the history of WANdisco's play and big data in Hadoop has been, as you know because you've been with us for a long time, kind of an interesting one. So we back in sort of 2013, 2014, 2015 we built a Hadoop-specific product called Non-Stop NameNode and we had a Hadoop distribution. But we could see this transition, this change in the market happening. And the change wasn't driven necessarily by the advent of new technology. It was driven by overcomplexity associated with deploying, managing Hadoop clusters at scale because lots of people, and we were talking about this off-camera before, can deploy Hadoop in a fairly small way, but not many companies are equipped or built to deploy massive scale Hadoop distributions. >> Sustain it. >> They can't sustain it, and so the call that I made you know, actions speak louder than words. The company rebuilt the product, built a general purpose data replication platform called WANdisco Fusion that, yes, supported Hadoop but also supported object store and cloud technologies. And we're now seeing use cases in cloud certainly begin to overtake Hadoop for us for the first time. >> And you guys have a patent that's pretty critical in all this, right? >> Yeah. So there's some real IP. >> Yes, so people often make the mistake of calling us a data replication business, which we are, but data replication happens post-consensus or post-agreement, so the very heart of WANdisco of 35 patents are all based around a Paxos-based consensus algorithm, which wasn't a very cool thing to talk about now with the advent of blockchain and decentralized computing, consensus is at the core of pretty much that movement, so what WANdisco does is a consensus algorithm that enables things like hybrid cloud, multi cloud, poly cloud as Microsoft call it, as well as disaster recovery for Hadoop and other things. >> Yeah, as you have more disparate parts working together, say multi cloud, I mean, you're really perfectly positioned for multi cloud. I mean, hybrid cloud is hybrid cloud, but also multi cloud, they're two different things. Peter has been on the record describing the difference between hybrid cloud and multi cloud, but multi cloud is essentially connecting clouds. >> We're on a mission at the moment to define what those things actually are because I can tell you what it isn't. A multi cloud strategy doesn't mean you have disparate data and processes running in two different clouds that just means that you've got two different clouds. That's not a multi cloud strategy. >> [Peter] Two cloud silos. >> Yeah, correct. That's kind of creating problems that are really going to be bad further down the road. And hybrid cloud doesn't mean that you run some operations and processes and data on premise and a different siloed approach to cloud. What this means is that you have a data layer that's clustered and stretched, the same data that's stretched across different clouds, different on-premise systems, whether it's Hadoop on-premise and maybe I want to build a huge data lake in cloud and start running complex AI and analytics processes over there because I'm, less face it, banks et cetera ain't going to be able to manage and run AI themselves. It's already being done by Amazon, Google, Microsoft, Alibaba, and others in the cloud. So the ability to run this simultaneously in different locations is really important. That's what we do. >> [John] All right, let me just ask this directly since we're filming and we'll get a clip out of this. What is the definition of hybrid cloud? And what is the definition of multi cloud? Take, explain both of those. >> The ability to manage and run the same data set against different applications simultaneously. And achieve exactly the same result. >> [John] That's hybrid cloud or multi cloud? >> Both. >> So they're the same. >> The same. >> You consider hybrid cloud multi cloud the same? >> For us it's just a different end point. It's hybrid kind of mean that you're running something implies on-premise. A multi cloud or poly cloud implies that you're running between different cloud venues. >> So hybrid is location, multi is source. >> Correct. >> So but let's-- >> [David] That's a good definition. >> Yes, but let's unpack this a little bit because at the end of the day, what a business is going to want to do is they're going to want to be able to run apply their data to the best service. >> [David] Correct. >> And increasingly that's what we're advising our clients to think about. >> [David] Yeah. >> Don't think about being an AWS customer, per se, think about being a customer of AWS services that serve your business. Or IBM services that serve your business. But you want to ensure that your dependency on that service is not absolute, and that's why you want to be able to at least have the option of being able to run your data in all of these different places. >> And I think the market now realizes that there is not going to be a single, dominant vendor for cloud infrastructure. That's not going to happen. Yes, it happened, Oracle dominated in relational data. SAP dominated for ERP systems. For cloud, it's democratized. That's not going to happen. So everybody knows that Amazon probably have the best serverless compute lambda functions available. They've got millions of those things already written or in the process of being written. Everybody knows that Microsoft are going to extend the wonderful technology that they have on desktop and move that into cloud for analytics-based technologies and so on. The Google have been working on artificial intelligence for an elongated period of time, so vendors are going to arbitrage between different cloud vendors. They're going to choose the best of brood approach. >> [John] They're going to go to Google for AI and scale, they're going to go to Amazon for robustness of services, and they're going to go to Microsoft for the Suite. >> [Peter] They're going to go for the services. They're looking at the services, that's what they need to do. >> And the thing that we'll forget, that we don't at WANdisco, is that that requires guaranteed consistent data sets underneath the whole thing. >> So where does Fusion fit in here? How is that getting traction? Give us some update. Are you working with Microsoft? I know we've been talking about Amazon, what about Microsoft? >> So we've been working with Microsoft, we announced a strategic partnership with them in March where we became a tier zero vendor, which basically means that we're partnered with them in lockstep in the field. We executed extremely well since that point and we've done a number of fairly large, high-profile deals. A retailer, for example, that was based in Amazon didn't really like being based in Amazon so had to build a poly cloud implementation to move had to buy scale data from AWS into Azure, that went seamlessly. It was an overnight success. >> [John] And they're using your technology? >> They're using our technology. There's no other way to do that. I think the world has now, what Microsoft and others have realized, CDC technology changed data capture. Doesn't work at this kind of scale where you batch up a bunch of changes and then you ship them, block shipping or whatever, every 15 minutes or so. We're talking about petabyte scale ingest processes. We're talking about huge data lakes, that that technology simply doesn't work at this kind of scale. >> [John] We've got a couple minutes left, I want to just make sure we get your views on blockchain, you mentioned consensus, I want to get your thoughts on that because we're seeing blockchain is certainly experimental, it's got, it's certainly powering money, Bitcoin and the international markets, it's certainly becoming a money backbone for countries to move billions of dollars out. It's certainly in the tank right now about 600 million below its mark in January, but blockchain is fundamentally supply chain, you're seeing consensus, you're seeing some of these things that are in your realm, what's your view? >> So first of all, at WANdisco, we separate the notion of cryptocurrency and blockchain. We see blockchain as something that's been around for a long time. It's basically the world is moving to decentralization. We're seeing this with airlines, with supermarkets, and so on. People actually want to decentralize rather that centralize now. And the same thing is going to happen in the financial industry where we don't actually need a central transaction coordinator anymore, we don't need a clearinghouse, in other words. Now, how do you do that? At the very heart of blockchain is an incorrect assumption. So must people think that Satoshi's invention, whoever that may be, was based around the blockchain itself. Blockchain is pieced together technologies that doesn't actually scale, right? So it takes game-theoretic approach to consensus. And I won't get, we don't have enough time for me to delve into exactly what that means, but our consensus algorithm has already proven to scale, right? So what does that mean? Well, it means that if you want to go and buy a cup of coffee at the Starbucks next door, and you want to use a Bitcoin, you're going to be waiting maybe half an hour for that transaction to settle, right? Because the-- >> [John] The buyer's got to create a block, you know, all that step's in one. >> The game-theoretic approach basically-- >> Bitcoin's running 500,000 transactions a day. >> Yeah. That's eight. >> There's two transactions per second, right? Between two and eight transactions per second. We've already proven that we can achieve hundreds of thousands, potentially millions of agreements per second. Now the argument against using Paxos, which is what our technology's based on, is it's too complicated. Well, no shit, of course it's too complicated. We've solved that problem. That's what WANdisco does. So we've filed a patent >> So you've abstracted the complexity, that's your job. >> We've extracted the complexity. >> So you solve the complexity problem by being a complex solution, but you're making and abstracting it even easier. >> We have an algorithmic not a game-theoretic approach. >> Solving the scale problem Correct. >> Using Paxos in a way that allows real developers to be able to build consensus algorithm-based applications. >> Yes, and 90% of blockchain is consensus. We've solved the consensus problem. We'll be launching a product based around Hyperledger very soon, we're already in tests and we're already showing tens of thousands of transactions per second. Not two, not 2,000, two transactions. >> [Peter] The game theory side of it is still going to be important because when we start talking about machines and humans working together, programs don't require incentives. Human beings do, and so there will be very, very important applications for this stuff. But you're right, from the standpoint of the machine-to-machine when there is no need for incentive, you just want consensus, you want scale. >> Yeah and there are two approaches to this world of blockchains. There's public, which is where the Bitcoin guys are and the anarchists who firmly believe that there should be no oversight or control, then there's the real world which is permission blockchains, and permission blockchains is where the banks, where the regulators, where NASDAQ will be when we're trading shares in the future. That will be a permission blockchain that will be overseen by a regulator like the SEC, NASDAQ, or London Stock Exchange, et cetera. >> David, always great to chat with you. Thanks for coming on, again, always on the cutting edge, always having a great vision while knocking down some good technology and moving your IP on the right waves every time, congratulations. >> Thank you. >> Always on the next wave, David Richards here inside theCUBE. Every year, doesn't disappoint, theCUBE bringing you all the action here. Cube NYC, we'll be back with more coverage. Stay with us; a lot more action for the rest of the day. We'll be right back; stay with us for more after this short break. (upbeat music)

>> Announcer: Live from Las Vegas. It's the Cube. Covering IBM Think 2018, brought to you by IBM. >> Hello everyone, I'm John Furrier. We are here in the Cube at IBM Think 2018. Great conversations here in the Mandalay Bay in Las Vegas for IMB Think, which is six shows wrapped into one, all combined into a big tent event. Good call by IBM, great branding. Our next guest is Rob Thomas. Cube alumni, general manager of IBM Analytics. Great to see you. >> John, great to see you. Thanks for being here. >> We love having you on, Cube alumni many times. I mean, you've seen the journey. I can remember when I talked to you, it was almost five, four or five years ago. Data, Hadoop, big data analytics, data lakes evolved significantly now where Jenny's major keynote speech has data at the center of the value proposition. I mean, we've said that before. >> Yes, we have. >> The data is the center of the value proposition. >> Every company is finally waking up. >> And then I had coined the term "the innovation sandwich." Blockchain on one side of the data, and you got AI on the other side, it's actually software. This is super important with multi-cloud. You've got multiple perspectives. You've got regions all around the world, GDPR, which everyone's been talking about, you guys have been doing lately, but the bigger question is: the technical stacks are changing. 30 years of stacks evolving, technology under the hood is changing, but the business models are also changing. This puts data as the number one conversation. That's your division. Your keynote here, what are you guys talking about? Are you hitting that note as well? >> So, number one is, think of this ladder to AI. We've talked about that before. Every client's on a journey towards AI, and there's a set of building blocks everybody needs to get there. We used the phrase once before, "There's no AI without IA," meaning if you want to get to that end point, you have to have the right information architecture. We're going to focus a lot on that. We've got a new product we've released called IBM Cloud Private for Data, which takes all of the assembly out of the data process. A really elegant solution to see all your enterprise data. That's going to be the focus for me this week. >> I want to get into that, but I also heard Scott, your VP of marketing now, talk about bad data can cripple you. So, I want to explain what that actually means. Because it's always been dirty data, it's been kind of a data science word, data warehouse word, clean data, you know, data cleanliness, but if you're going to use AI as a real strategic thing, you need high quality data. >> You do. >> John: Your thoughts? >> Think backwards from the shiny object, 'cause everybody loves the shiny object, which is some type of AI outcome, customer centricity, making you feel like a celebrity. There's two things that have to happen before that, or really three. One is you need some type of inferencing, a model layer where you're actually automating a lot of the predictive process. Before that, you need to actually understand what the data is. That's the data governance, the data integration. And before that, you need to actually have access to the data, meaning know where it's stored. Without those things, you just have a shiny object and not necessarily an outcome. That's why these building blocks are fundamental. And the clients, they get to this point, and they're the ones who try to jump to the shiny object and they don't have the data to support that. >> And then you've got companies going on digital transformation, which is basically saying all their data legacy, trying to modernize it. The modern companies like Uber, and we saw the first fatality of an Uber car this week, again, points out the reality that realtime is realtime, and the importance of having data, whether it's sensing data. We're not, it's coming there, you can start to see it happening. Realtime data is key. That means data mobility is critical, and you mentioned private, public. Storing the data and moving the data around, having data intelligence, is the most important thing. Realtime data in motion, intelligence, you know, where are we? Is that a setback with the Uber incident? Is it a step forward, is it learning? What's your view of the data quality of movement in realtime? >> I think data ingestion is one of the least talked about topics that is one of the most important. With IBM Cloud Private for data, we can ingest 250 billion events a day. Let me give you some context for that. 2016, the entire credit card industry, everywhere in the world, did 250 billion transactions. So what credit cards do in a year, we can do in a day. Biggest stock trading day ever on the New York Stock Exchange, what got done in that entire day, we can do in the first 40 minutes of trading. But that value there is, how fast can you bring data in to be analyzed, and can you do a decent bit of that pre-processing, or analytics, on the way in? That's how you start to solve some of the problems that you're describing, because it's instant >> John: Yeah. >> And it's unsurpassed amounts of data. >> So ingestion's a key part of the value chain, if you will, on data management. The new kind of data management. Ingesting it, understanding context, then is that where AI kicks in? Where does the AI kick in? Because the ingestion speaks to the information architecture, IA. >> Rob: Yes. >> Now I got to put AI on top of that data, so is the data different? Talk about the dynamic between, okay I'm ingesting data for the sake of ingesting, where does the AI connect? >> So you got the data, yep. So you go the data, AI starts where you're saying, all right, now we want to automate this. We're going to build models, we're going to use the data that we've got in here to train those models. As we get more data, the models are going to get better. Now we're going to connect it to how humans want to interact. Maybe it's natural language processing, maybe it's visualizing data. That's the whole lineage of how somebody gets toward this AI idea. >> What are some of the conversations you're having with customers, and how have they changed? And give some color, I mean, only a few years ago we're talking about data lakes. >> Right. >> Okay, what is the conversation now, and give some context of how far that conversation has gone down the road toward advancement. >> I think we're going from data lakes to an idea of a fluid data layer, which is all your data assets managed as a single system, even if they sit in different architectures. Because there's no one, we all know this. We've been around this industry forever. There's no one way to support or manage data that's going to support every use case. So this idea of a fluid data layer becomes critical for every organization. That's one big change. Other big change is containers. What we're doing with Cloud Private for Data is based on Kubernetes, that's how people want to consume applications, but nobody's really solved that for data. I think we're solving that for data. >> Let's dig into that. It was one of my topics I wanted to drill down on. Containers have been great for moving workloads around, certainly Kubernetes has been a great orchestration tool. How does that fit for data? I'm just putting a container on data sets? Who's addressing the envelope of that container? How is that addressable? I mean, how does it work? >> Let me give you an analogy. So you go back to the year 1955. There is no standards in any shipping port around the world. Everybody is literally building their own containers, building their own ships, building their own trucks. It's incredibly expensive and takes forever to get cargo to move from one place to the next. 1956, a guy named Malcom McClean, he invents the first intermodal shipping container, patents it. It becomes the standard. So now, every port, every container looks identical. What's the benefit? Sure, it made more flexibility. Saved lot of money, 90% of the cost came out of shipping a container. But the biggest thing is it changed commerce. So, you look at GDP at that time, it took off. All because of the standardization around a form factor that made it accessible to everybody. Now, let's put that in the IT world. We got containers for the application world. Made it much easier to deploy, a standard, again. >> Yeah, and program around. >> More cost-effective, more-- Yep, exactly. What's the cargo in IT? It's data. Data is the cargo, that's what's sitting inside the container. Now you have to say, how do we actually take the same concepts that we did for applications, make that available for data so that my data can fit anywhere? That's what we're doing. >> How does that work and what's the impact to the customer? Is it IBM software that you're doing? Is it Kubernetes open source software? Just tie that together for me. >> So IBM Cloud Private is our Kubernetes distribution, with some different pieces we put on it. When you add the Cloud Private for Data, it's got a Spark Engine, like everything we do it's based on open source to start with. And then we have an experience for a data scientist, an experience for a data analyst. It's your view to your enterprise data. You'll love the UI when you see it. First, above the fold, all my machine learning models in the organization, what's working, what's not working. Below the fold, what's my data? Structured or unstructured? Sensitive, non-sensitive? I click it on, I can see all of my data. Hadoop, Cloud-A, Cloud-B, Cloud-C, on-premise system. It's get a view to all of your data. >> So is the purpose to move the data around? >> No, the purpose is actually the exact opposite. Leave the data in place, but be able to treat it as a single data environment. We're doing a lot of work with Federation, our SQL technology which historically, as we all know, Federation hasn't really performed. We have it performing. >> Okay, so I'm just, in the use case in my head, so I store the data on my private, secure, comfortable, feeling good about it, but I have a public cloud app. How does that work? Is it a replica of the data? Is it just the container that makes it addressable? How does that move across? >> So, click a button, move the data. If you want it to be a replica, click a button and say "replicate." If you want to just move it, just click a button and move it. It's literally that easy. >> And so the customers can choose where to put the data. >> Yes. >> Can they do a public version of this, or only private? >> Both, it connects to public as well. >> Okay, so that was Jenny's mention, okay cool. What's the most exciting thing for you this week going on in your world? Obviously, center of the value proposition, and Jenny used your lines so I'm sure you fed her some good sound bytes there, because she was basically taking your pitch as the headline for the keynote. Is that the highlight, or is it customer activity? >> I think the exciting thing, and Jenny did talk about it, is connecting data to AI. I'd say many clients have kind of thought of those as two different topics. We do that in three ways. We say common machine learning fabric. You can build a model in Watson, you can deploy it where your enterprise data is or vice versa. We do that with the metadata. You create business or technical metadata on-premise, you can push that to Watson or vice versa. And like we just talked about, we make the data movement incredibly easy. So we're uniting these two worlds of data and AI that have tended to be different parts of an organization in many clients. We're uniting that, I think that's pretty interesting. >> All right, so final question, I've got to ask the tough one, which is, okay, Rob I love it, but I'm really not paying attention to the data because I've got my hands full in my IT transformation and we're making critical decisions on cloud globally, I've got multiple regions to deal with, I got different issues outside in each digital nation, but I'm going to get the data after. What's in it for me, your whole pitch? I'm dealing with cloud right now, so why should I be cross-connecting with the cloud decision and the cloud conversations that relate to the benefit of what you're doing? >> If you're not paying attention to the data, you're not going to be around. So your cloud decisions are kind of worthless, because you're not going to be around if you're not paying attention to the data. >> So I can make a bad cloud decision if I don't factor in what? >> I believe you have to think about your data strategy. Look, every organization is going to be multi-cloud, but you have to have a single data strategy regardless of what your cloud strategy is. You've got to think about all those building blocks I talked about. Manage data, collect data, govern data, analyze data. That has to be one strategy regardless of cloud. If you're not thinking about that, you're in trouble. >> Or making sure that I have Kubernetes? Is that a good decision? >> That is a great decision. >> (laughs) >> Makes it really easy, seamless to deploy applications, to deploy data, to move it around clouds. Makes it really easy. >> And what's the business model for containers? Kind of shifts to being a commodity? >> I think over time, yes, but there's so much to do around containers because containers, again, go back to the analogy. It's just the crate. >> John: Makes things easy. >> It's not the cargo, it's not the ship. It's just the crate, it's one piece. >> Yeah, and there's no, a lot of choice there, too. Clients can do whatever they want. >> Yeah. >> All right, we love Kubernetes. We'll be at KubeCon in Copenhagen next month, so keep a lookout there for us. This is Rob Thomas, here inside the Cube, here at IBM Think, breaking down all the action in the data science world, data world. It's the center of the value proposition. Main story here at IBM Think is data at the center of the value proposition for the modern enterprise. I'm John Furrier inside the Cube. We'll be back with more after this short break. (light electronic music)

>> Announcer: Live from San Juan, Puerto Rico. It's theCUBE, covering Block Chain Unbound, Brought to you by Blockchain Industries. >> Hello, everyone, welcome back to theCUBE's exclusive coverage in Puerto Rico for Block Chain Unbound. It's a global event, people from all around the world, from South Africa, Miami, Russia, San Francisco, New York, all around the world, talking about Blockchain cryptocurrency, the decentralized internet, and the future of Money, that's the killer app in Blockchain and cryptocurrency. I'm John Furrier, your host, my next guest is Scott Picken, who's the founder and CEO of Wealth Migrate Platform. Scott, thanks for coming on. >> Yeah, awesome John, thanks for having me. It's quite an exciting group of people here. >> We met last night, had a great conversation, I really liked some of the things that we were talking about, I wanted to bring you on because being in South Africa, where you're living and working, you have a unique perspective because you see the global landscape. So, I'm from Silicon Valley, we're here in Puerto Rico, America's got their view, the UK just announced a deal with Coinbase for essentially a license to convert funds into separate bank accounts through faster payment mechanisms, basically taking crypto and turning it into Fiat. Kind of a game changer. >> The one thing with the UK is they've been at the head of all of the different innovations over the last five to 10 years. They were right at the head in terms of crowdfunding and they're doing exactly the same in terms of now with the whole cryptospace. And it's actually quite interesting because when you take into account Brexit, they actually really need to do it because they want funds coming into the country, they want to be seen as the future of the banking market, et cetera, so it's actually really exciting. When you look around the world it's fascinating that I said this to you last night, that America really grew because Europe used to have all the controls. And so the capital basically left Europe and were in America and now it's happening 300 years later as America has all the controls and the capital's starting to go elsewhere. >> So America's turning into Europe. And so the potential is to bring, you don't have to say it, I'm an American and we're concerned about it. Americans are concerned that we don't want to be that old guard, like Europe was to America in the America days. So a new liberation's happening. UK's putting a stake in the ground, saying, "We want to get our mojo back," my words. >> Scott: sitting here in Puerto Rico. >> Yeah, they're in Puerto Rico. They're going to put a stake in the ground saying, "We're going to give you tax breaks 'til 2036." This is a money flow game right now. So you've been doing some pioneering work, what's your perspective, talk a little bit about some of the world dynamics that you see because, let's face it, this is the transfer of money, with crypto, it's happening at a massive scale, not just some underbelly boutique underground activities. This is front and center, mainstream, real money, real commerce. Your thoughts? >> I would take it a step back, actually. I think there's eight major macro trends that are all culminating at the same time. So the first one is in the education space, and the whole of education is changing, and it's really becoming gamification, and it's becoming learning while doing. So you don't learn and then go do something, you actually learn while you're doing it. The second one, for me, is the whole Blockchain. And what that's enabling people is getting democratization to wealth and access to assets, whether they're in their country or global assets, basically. The third thing that's really important is you've got the rise of the middle class. You know, a lot of people talk about the unbanked three billion, but what they don't realize is that 1.2 billion people joined the middle class. And they are primarily in the emerging world, they're in Africa, India, China. And what they want is, they want health, they want education, and they want access to wealth. Then you take into account what's happening in terms of collaborative investing. In the old days it was I do it on my own, you do it on your own, we sort of trust the financial industry. Now we're coming together, it's the power of the crowd. I could go on and on, that's just four of them, there's another four. They're all coming together and because this is happening is why we're seeing this metamorphosis and cryptocurrency is the catalyst on top of Blockchain that's allowing this to take place. >> Talk about some of the things that you've been advocating for, I know you were sharing a private story, maybe this may or may not be the right time to talk about it, but you put forth some pretty forthright concepts in memos and letters to folks, and no one will publish it. What are those views, because we've got the cameras rolling right now, share your vision. >> Again, I fundamentally believe that technology can solve grand challenges. And when you take our platform and what we're doing, we're effectively helping the 99% invest in commercial real estate like the top 1%. So what we were talking about last night was, I come from a country, South Africa, I was previously from Zimbabwe, and unfortunately for us is that in South Africa, they're talking now about taking away land without compensation. So land redistribution without compensation. Now, Einstein says that if you want to solve a problem, you can't solve it with the same reality that created the problem. And so I wrote a letter to the President, an open letter two weeks ago, and I said, listen. Why don't we do it differently? You're giving a person a piece of land in the middle of nowhere when they've never been a farmer will not help them get wealthy, I guarantee it. And if I'm wrong, let's go look at Zimbabwe. Which is a economic disaster. What about if we give them access to ownership of a good quality commercial asset that's earning a passive income? That is how you'll grow your wealth. And then add to that, Cape Town nearly became the first city, and it still could be the first city, that literally runs out of water. So why don't you go build a decent ionization plant in Cape Town with government money, allow people that you would give land to actually access to that asset and allow them to have the ownership? And that's sort of the concept, where you just think about it completely different. And you allow technology to actually give people what they want, which is wealth and prosperity for their family, and not just a farm in the middle of nowhere. >> And you're really addressing, I think, the incentive system combined with structural change. You talk about gamification earlier, this is kind of the dynamic. How important from an education standpoint, meaning educating stakeholders, old guard or existing governments, because you have this organic groundswell coming up of young people, people with vision that are older and more experienced like us, what's the formula, how do you get this ball rolling? >> So it's quite interesting, I get asked this question all the time and for us, in the first world, a lot of what we're talking about is it nice to have? It's sort of a bit of a game and if I can participate, but where I come from in the emerging world, it's a necessity. There are no other solutions. So if you live in South Africa or China or India and you want to get your money into a first world country like England, Australia, or America, it's very very difficult and virtually no one can do it. But it's a major problem, because you want world preservation, you want your Plan B, you want your children to be able to go to a first world university, et cetera, et cetera, et cetera. And so to answer your question, I think the way it will get solved is in communities where it's not a nice to have, it's a necessity. In terms of educating the old guard, I believe that what happens is you get groundswell, like literally when people really need a solution solved, they persuade governments and regulators to change and it's interesting, coming back to how we started the conversation, that's why smaller countries are often the ones to adopt the regulated new change and, more importantly, countries in emerging markets, whereas first world countries are trying to protect what they have and, unfortunately, the new world is about capital. And its capital flows. >> It's a choice between playing offense or defense, really in my mind it's a sports metaphor, whatever sport you like you know. We love the sports analogies. But this is what UK's doing, they're playing offense. And I think you're seeing other countries wanting to restructure themselves as digital nations because that's what the young people are expecting. So with that in mind, you have a global fabric here at this event, and it's just a microcosm of what we're seeing, which is outside the US, call it the little US bubble that we're living in, Silicon Valley, that's one case I'm wary of, but the growth outside the United States and even in Asia and south of the border, if you will, south of the equator, there's a ton of global action. What is, in your opinion, the few global things that are going on, that people should know about when it comes to how money's flowing and what they can do to take advantage of the trend rather than trying to hold it back. What do we do, is it get into the current? Ride the wave? What should people understand about the new global dynamic? >> So the first thing I would say is, I always laugh at this, but people don't understand how much innovation's going on in China. Like, go and understand WeChat to start off with. It is phenomenal, what is happening. The second thing for me is the global capital flows. When you consider how much capital is moving from the emerging world into the first world, primarily in real estate at the moment. And that's just the top 1% of the top 1%, you know, that's the people with 10, a hundred million dollars. But I've already said to you, there's 1.2 billion people coming into the emerging markets. In the middle class, they're going to want the same things. And so those capital flows are going to be going cross border. I also believe, with time, capital flows will be going from the first world into the emerging world in a safe way but wanting higher returns. >> So then the emerging world, the US has a shrinking middle class, but yet the emerging world has a growing middle class. That's going to attract new entrants. >> Exactly. >> Okay. >> Well, take into account China. Has China had a big impact on the global economy in the last 20 years? Yes or no? >> Yes. >> How many people are in the middle class in China? Plus or minus? >> Don't know. >> I've heard different reports from 200 million to 400 million, but whether it's 200 or 400-- >> It's more than it was 10 years ago. >> I know, but think about the impact that's had on the global economy. I'm not saying that this is 1.2 billion in the next 10 years, it's either a factor of five to eight, depending on which way you want to look at it. >> How much money, in your guesstimation, if you had to throw a dart at the board, order of magnitude, is flowing out of China with crypto into other assets? >> In the crypto space that's fascinating, because a lot of it is hard to tell, actually. In real estate last year alone, it was just short of 30 billion dollars went into commercial real estate from China. Now what's interesting is that a lot of that money is sort of gray, like no one actually knows where it's coming from, which is why China tightened it up so much. It's also why they tightened up the crypto side of things. Because a lot of people want to get their money out of the country and into first world economies, and that's why, in the emerging world, cryptocurrencies have been embraced more, actually, than in the first world. >> John: It's a faster way to move that money. >> Coming back to necessity. So in South Africa, in Zimbabwe, in China you pay more for Bitcoin than you do in America or Europe. I don't know if you know that. >> John: No, I don't know that. >> And by quite a lot. Like in Zimbabwe you pay nearly double. So a lot of people are making money by overcharging coins. They buy them in Europe, they sell them in South Africa, they sell them in Zimbabwe, they sell them in Nigeria. >> So the demand to move the money out of country is very high. >> Well, because they've got capital controls. So they have currency controls. So you're only allowed to move a certain amount of capital out of the country legally. So what happens now, you buy cryptocurrency and you can effectively invest in assets around the world. And you literally started off this conversation, right in the beginning, there's a democratization in terms of capital flows and what's happening, and people are going to put their capital where they want to. And governments, I believe, are not going to be able to control it by putting up controls, they're going to have to make their countries attractive so that the capital's flowing into the country, not out of the country. >> So what's your take on big multinational corporations that have capital structures, have equity positions, and it could be also growing venture-backed or private equity-based companies, they have capital structures, they have equity investors, in some case public, and privates, and unicorn valleys or whatnot, now moving to look at utility tokens as a way to get to a global gamification. So you have multiple securities, a utility, and in some cases a security token a real security. That seems to be a dynamic, are you seeing that on a global scale, are you seeing any activity there, we're seeing a little bit of movement around big companies trying to figure out how to play in crypto. >> From my experience, not a huge amount. I think that most people, they have a board, it's all around reputation, they got to meet the lawyers, the lawyers tell them, you're going to get crucified. And so from my experience, not a huge amount, it tends to be the small to medium enterprises that are prepared to go out and look at it. However, I will say from our personal business perspective, we built our entire company on a community. We've got shareholders all over the world and so for me, when it came to the crypto and the ICO market, that was just doing that more aggressively, effectively, and community-based companies are the future. So whether you're a Fortune 500 company or a start up, it's all about building the community, and I believe that whether it's utility token or security or a combination of the two, it provides an incredible vehicle to ultimately be the catalyst to a community. And if you're the catalyst to a community adding value, then you're going to build a company of value. >> And capture that value. So, Scott, I got to ask you about Wealth Migrate. Talk about your platform. First of all, thank you for sharing your perspective here on theCUBE. It's been fantastic to get that data out. What's your company about? Take a minute to explain what you guys are doing, your value proposition, state of the company, are you doing an ICO, have you had an ICO, what's the status of the company? >> So from Wealth Migrate's perspective, the platform went live in October, 2013, so we're a little over four years in now. We've effectively got members from 111 countries around the world and we've raised just short of 70 million dollars. All though the platform, all on Blockchain. We've facilitated real estate deals of over 485 million dollars and what I'm proudest of, actually, is that we've got a higher than 70% reinvestment rate. What we're doing is we're allowing the 99% to invest like the 1%, our minimum investment at the moment is $1,000, we're beta testing $100, and my dream is to get it to $1. You asked a little bit about the ICO. We built our platform on Blockchain not because of an ICO. Our number one challenge was trust. And ultimately Blockchain enabled us to solve the trust problem. The second thing for us is that my dream is to get it to $1 per person per investment. I want to solve the wealth gap. And I truly believe we can do it when we can allow anyone anywhere to invest in good quality assets. I can't do it with the current system, there's too many friction costs. With crypto and volume I can. >> Whether it's semantics, or education and/or hurdle rate on dollars, it's an interesting concept. You want to make the 99% invest like the 1%. Explain what that means, take a minute to explain that concept. I mean, some people are like, "Okay, I know what "the 1% is, there was a movement about that." So now you're talking about something pretty radical and interesting. What does that actually mean? I mean, empowering people to make more money? Unpack that concept. >> So let me ask you a question. Do you personally own a medical building? >> Do I own what? >> A medical building. >> No. >> Like a hospital, medical building. >> No. >> So it's 2009, I'm in Bondi Beach, Sydney and I meet two US dollar billionaires. I had helped about two and a half thousand people buy houses and apartments in England, Australia, America, and South Africa. And I sat with them and I said, "What are you investing in?" And they said, "Medical buildings." I said, "Why medical buildings?" And they said, "Well think about it. "No matter what happens in the global economy, "people need doctors." I was like, that makes sense. Secondly, they said, "Doctors never move." I was like, that makes sense. Thirdly, doctors are very good at being doctors, but they're not accountants. And so they sign long term, good, favorable leases. Now from a property perspective, real estate perspective, that's a no brainer. And I said to them, "How do I participate?" And they said it's really simple. It's for friends and family, there's eight people only, it's five million Australian dollars each. I was like, now there's the problem. That company today is over 700 million dollars, it's on the Australian Stock Exchange, and it's what I call financial exclusion. You and me don't own medical buildings. Since October 2013, we've enabled people to invest in medical buildings from $1,000. So the top 1% get wealthy by investing in better assets than the 99%. >> John: Because they have access. >> Because they've got access. >> John: And the cash. >> And the cash. But we've dropped the barriers to entry. Because you and I can participate now from $1,000 and I will get it to $1. >> So it's a combination of leveraging the asset based securitization with that opportunity by using a crowdsourcing kind of model, is that what you're thinking? >> So, effectively, and I'd suggest-- >> John: I'm oversimplifying it. >> No, no, 100%, I'd suggest everyone goes and looks up the term collaborative investing which is ultimately, it's a thing that's been going on for decades by very wealthy people on how to successfully invest. We've taken that but we've added a smart component. And why that's important is because in the past you needed 10, 50 million dollars to do collaborative investing, now you can do collaborative investing with $1,000. >> Yeah and what's beautiful is that you understand potentially whose reputation you're working with, you can move in herds, network effect kicks in, that's awesome. >> What gives me the greatest pleasure, I mean, children, my son is six years old, he's already investing. You know, most kids are playing Monopoly, he's playing real Monopoly, and so are adults. And what gives me the most pleasure and pride ever, and what I'm grateful for, is that we're changing people's lives. >> People talk about how to solve the welfare system, all kinds of things, you make people own something, or try to own something or trade, whether they make money or lose money, you learn from it, you're better for it. Here, you're providing a great service by opening the door, lowering the barriers to entry, to potentially wealth creation. >> Dude, I call it freedom. At the end of the day, if you're where you want to live, where you want to send your kids to school, how you want to retire, whether you want to donate to the church or whatever, I don't really care what you want, but I want you to have the freedom to be able to do it. And wealthy people get that freedom by investing in quality assets. And we're just allowing them to do that now. >> And the democratization is multiful, in this case you're creating a new economy model so the whole freedom, democracy aspect is in play. >> Well, I mean if you think about it, when you get into $1 per person, $1 will not change your life. But if you change your habits, you'll change your financial destiny. And so my philosophy is get it to $1, so that every single person can participate. And once you start to learn good habits around money and wealth, the rest just, it's a formula. >> It's a flywheel. Kickstand. Scott Picken, who's the founder and CEO of Wealth Migrate Platform from South Africa, formerly of Zimbabwe we learned today, great sharing the global perspective. Thanks for coming on theCUBE. Exclusive coverage from Puerto Rico, this is theCUBE, I'm John Furrier getting the signal here out of all the noise in the market, this is what we do, this is theCUBE's mission, to bring you the best content, best story from the best people, more coverage here in Puerto Rico. Day one of two days of coverage. After this short break, thanks for watching.

>> Announcer: Live, from Las Vegas, it's theCUBE. Covering NetApp Insight 2017. Brought to you by, NetApp. >> Hey welcome back everyone, live here in Las Vegas. This is theCUBE's exclusive coverage of NetApp Insight 2017, here at the Mandalay Bay in Las Vegas. I'm John Furrier, the co-founder of SiliconeANGLE Media, and co-host of theCUBE. My co-host this week is Keith Townsend, @CTOAdvisor, and our next guests are Josh Atwell, who's a developer advocate at NetApp, and Jason Benedicic, who's with, Principal Consultant ANS Group Cloud Service Provider in the UK, great topic, talking DevOps. Guys, welcome to theCUBE, good to see you again. >> Good to see you as well, thank you. >> Boy, DevOps has gone mainstream. >> It's a thing. >> Okay, it's absolutely gone mainstream, we've been saying it for years, I remember going back a few years ago, you say, DevOps, huh? Infrastructure as Code? Everyone loves it, it's now the new model, people are moving fast to. What's goin on with NetApp and tell all of us your story. Go ahead. >> So within NetApp, we look at DevOps as a unique opportunity for us to level up. Everybody that's doing infrastructure and going from saying, you just going out and developing an application to saying, we can actually help deliver you the best experience. We look at where applications are being developed and supported, everybody likes to say it's straight out to the public cloud, that's where all the innovation happens, but, it's also happening on premises as well. The reason that we see most frequently is that reduced friction. You know, going to the public cloud, that has become a model that people can go out, they can get what they need and do what they need, and it's been something that's significantly easier than what their local IT organization has had. DevOps is forcing infrastructure and IT to understand that availability and reliability, which is what we've always been measured on, is no longer the core measure that we have to focus on. It's agility and availability and delivering unique services. >> Well I would just say to your point, Wikibon analysts research have validated your point, and they actually show the data that the on premise, they call it true private cloud, numbers, are growing actually, not declining. What is declining is about $1.5 billion in non-differentiated labor, but that's shifting to SAS models. So what it means is, the on premise action, in a cloud operational way, is growing. Which is not saying that's declining, it's just saying, people are getting their house in order. They're doing DevOps on prem. Prep to do cloud. >> Yeah. >> Cloud's got native stuff, you do versioning, you can put some stuff in the cloud, test/dev, sure, there's great use cases, but most enterprises are on prem, getting ready to take advantage of it. >> It's an absolute and conversation, and that's also somethin' that we are working really hard with our customers, in our field and the entire company as a whole. To understand, it's not an or conversation. Most companies are looking at how do we solve a variety of different challenges, how do we accommodate for a variety of different workloads that are being developed, and how do we modernize the mode one operational workloads that we've had and bring them into the future with new services. So, it's an absolute and conversation. It's a pretty exciting time to be dealing with IT. >> So Jason, as we think about DevOps, we give, we have plenty of examples for private cloud and inside of our own datacenters, but you help run a public cloud. >> So we run services within a public cloud. >> Right. >> And a hybrid model. So we run a number of services to man assessments, so we help in the UK, I think we're a little bit further behind than the US is currently, so some of the biggest services that we do is helping people to assess their applications, assess their data, and understand what they can move. Using things like the Gartner TIME Analysis, where we can take best leverage of on premises private cloud, where you've got hybrid approach, where you've got native. We got the expertise around retooling and assessment services to move legacy applications into a cloud model, and then we provide management services on top, and those sorts of things. That's where we use, utilize the DevOps, around taking what would be our managed services ITIL processes, things that people would traditionally do manually. We take a lot of that, and we prepackage that up into workflows and data automation operations for our customers so they can provision where they like, across a multitude of on premises and in the public cloud. So we take that work which would traditionally be done by a analyst on a desk or that sort of thing, package that up, using a lot of NAVs, APIs, and Solufy tooling. So, we're saving enterprises time so they can work on what's really important to them, and that's their line of business applications. >> So from an assessment perspective, I love to get feedback, what are customers learning? Is it, that they thought they could just lift and shift, or that they have to go through some type of DevOps transformation -- >> Yeah, so -- >> What's been the balance of the results? >> Yeah, so a lot of people don't necessarily understand where they are. There are a lot of misconceptions around being able to lift and shift things to the crowd, but that's not really a great cost model. I find in the public sector in the UK a lot, is you've got a lot of legacy applications that potentially people don't have any knowledge of, 'cause the people that ran them and installed them in the first place have long gone. They need to understand what those applications do for their business, what the business processes around them are, and how they can take that forward into a new model. A lot of retooling. Actually, a lot of time we see the application should probably be ditched and let's look for something that we can just build cloud native. >> So, that requires a new set of skills to operate at that higher level of the stack as we call it in the industry, however, that leaves a lot of low level work that still needs to be done, so automation has kind of walked hand-in-hand with DevOps. What is the NetApp story around automation and helping to remediate some of this low level activity that needs to be done repeatedly? >> Big focus for us as a company is not trying to dictate tooling to people. If you are using Docker, we offer a native Docker volume plugin that allows you to plug right into Docker and be able to provision and manage storage as an application owner or developer, to get what you need, and to handle the services that are available there. When we look at configuration management, or helping code and artifact management, cloud, with Openstack, or VMware vRealize Suite, our initiative is to make the NetApp products seamless and invisible into your processes. How do we remove and eliminate handoffs, and how do we make all of those processes effortless, so that as you identify those tasks, and those high effort but low value tasks that has to be -- taken advantage of. >> And automation -- and automation's critical there. >> Yeah, yeah. Being able to automate those things, remove people from that process, and using their skills and talents for things like auditing, and understanding proper behavior, checking that people are delivering what they are supposed to, and consuming from a policy framework. >> I'd like to get back to the automation, but I just want to shift to Josh, so hold the thought on automation. Josh, I want to get your thoughts on, as we get to automation we start talking about hybrid cloud. You're doing hybrid cloud. That's your -- >> Yeah. >> You're on the front line, you're doing it. Also, hybrid cloud also means things differently, so when you think about hybrid cloud, a customer's got to get their act together. We heard earlier from the NetApp folks, the VP of Engineering, we're doing three things: modernizing the infrastructure, that's just like, okay go clean house, fix things, making sure we're solid, rock solid, build the next generation data center, be ready for the cloud. >> Yep. >> Okay. So, there's some things that need to get done there. What's your view on the table stakes to get there, because you got orchestration capabilities, cloud orchestration demo is hot, we saw that, at the show here. What is NetApp doing to make hybrid cloud easier? >> Across all the products that we utilize run NetApp, you've got APIs on everything. They got a lot of really good tools there, and they're moving away from the traditional hardware. I've been working with NetApp for like 16 years on. It was a hardware company, a software company, and now it's just moved on even further. There's a further evolution there, a management company. It's not just, you're managing your data, the data flow, the fabric around it, and the tools that are on offer there are just game changers. Especially the Cloud Automation option this morning. Yeah, that was great. >> As people know NetApp, eight years ago, they were -- I was scratching my head saying, wait a minute, why are you going to Amazon? So, early in cloud, so clearly they know what DevOps is, so it's not just lip service, we know that, that's just my personal observation and experience with NetApp, but Josh, I want you to talk to the audience that is either a NetApp customer or looking at NetApp, what's different now, what should they know about the new NetApp now, obviously you're on the A-Team, I see the shirt there, but, NetApp has changed and they're changing. I mean, SolidFire came in, you're seeing a lot more action on the DevOps cloud with the flash, some good stuff there, but NetApp has been an innovative company, what's the new story for NetApp in your words? >> For me, it's the speed that they're able to react to the market, moving the ONTAP to a cadence model, six month releases, moving products away from tin, into software, it's all about the value of what we can provide. We've got standalone products now from NetApp that can just do Office 365 backup. That's something that's completely moved forward. You've got a level of innovation and speed coming out of NetApp that's just unrivaled. >> Josh, I'd like to get your thoughts back to automation now, I'm CSO, the cost thing I hear all the time is the following narrative, I don't want the shiny new toy, I got to lot of stuff on my plate. I got an application development team I need to scale up and make modern, which is DevOps, not just take the old guys and put 'em in, I got to recruit, retrain, replatform, I have cybersecurity going on, I got to unbolt that from IT and make that essentially a top line, top reporting to the board, do all the cyber stuff, and I got the data governance stuff to deal with, and by the way, I got IoT over the top coming in. If it's not clear as day on the cloud, it doesn't meet my conversation. How do you guys engage in a dialog like that? One, do you agree with that, that makes that statement, but, that's a lot of stuff going on. Bombs are dropping inside the customer's environment, they're like, this is Hell right now, I got to lot of stuff to do. How do you guys help that environment? >> I think one thing that we have to be mindful of is that we've moved beyond being able to define a very static and rigid infrastructure architecture. In the past, we would define what our storage, what our compute, what our networking is, and that's going to -- what it's going to be. It's very easy to say I know how to support 10,000 Exchange users. That's always been something that we've been comfortable talking about. What you outlined, is the new reality for IT in that, we are getting a diverse set of requirements where we'll come in and say we need to deliver this new application so that we can get to market and capture -- I was actually talking to someone in the military. I said, what if the military was to develop a new recruiting tool, and they go in and say, we need to build this recruiting tool, but we actually don't know how much data is going to be required for it. IT is not comfortable with that conversation. But NetApp has developed, our portfolio, and the integrations and tool sets that we've integrated with, to make that conversation a little bit easier. >> They're not comfortable because they can't forecast it, or it's a blank check in their mind, or they don't know what the -- how to architect it, what's the -- >> It's because we're not accustomed to architecting for those types of scenarios. We generally have focused on what is going to be your use case, when do you need it delivered by, how much do you need? We're still having that same conversation, but the answer now is, I don't know, but we have to ready for whichever direction it goes. >> That creates a good point, at VMWorld we noticed that there's a convergence, not a lot of people are talking about this yet, but I can see the canary in the coal mine chirping away, is that the convergence between hardware and software stacks are coming together. There are untested use cases coming down the pike. >> Yeah. >> That just -- I need this, but, we haven't tested it. Or we don't know the capacity, so you have to have a serverless mindset, you got to have DevOps mindset, you really got to be prepared. >> Well there's certainly a lot of maturity that we're working through. We are definitely from a DevOps perspective, in that juvenile phase, where we're learning who we are, the changes that are happening to us as we go, and we're getting a much more responsible view of what we're trying to deliver against. It's really uncomfortable for a lot of people to have a conversation where there's so many unknowns, but fortunately, the technologies we're able to bring to market and deliver, are providing that, as I describe it, a foothold to make you feel stable in that process to at least know that your data's getting where it needs to be and protected. >> Keith, I know you got to question, but my final point of that is that, that kind of, we see that evolve in the customer mindset too, where you start to see the word trusted relationship become real. It became a cliche, we're a trusted partner, but reality now with all this uncertainty, they need the headroom, they got to cross the bridge with the future with proven people. So that's why I kind of like, I don't mean to dis on the startups, but the shiny new toy's not going to win the day. You got to really hit the scenario today, and prepare to cross that bridge to the future with partners, and I think that's what you're saying. >> Yeah, that is a big part, and the partnerships that we have with folks like Red Hat and Jfrog, where we're trying to improve that experience of implementing these environments and supporting these new workloads, is absolutely a big part of what we're doing. >> So I'd like to talk a little about the necessity of requirements coming from the business, and tying it into something I heard from the stage yesterday. I'm not a storage guy. >> Me neither. >> I'm a data guy. And you've said that before, but one of the things that has interested me is this concept of the data fabric. >> Yes. >> Can you tie in the vision of data fabric to kind of this model of DevOps and being able to adjust to the changing needs of the business? >> I think what's really important and to be mindful of is that as we are seeing IT getting these requirements, as the businesses are identifying what is really impactful and the innovation that we need to deliver on, the data fabric is providing choice. It's allowing you to look at being able to deliver these enterprise class protection and replication, and capabilities, and allowing you to develop, innovate, and run your workloads wherever is most important to you, without having to completely reshift your thinking and what your skillsets are. We are able to level up everyone that has been involved with NetApp, and has invested their career, and invested their energy and becoming knowledgeable in that space, now allowing them to extend out into new areas in the cloud, hybrid cloud frameworks, but also providing these capabilities to the people consuming those resources without them having to care about the infrastructure. They know it is there, they know they can reach out to it and define snapshotting and take advantage of clones, and deliver a good developer experience, without having to understand exactly what's happening in the infrastructure. >> Guys, thanks so much for coming on, I see having seamless infrastructure is what everyone wants, but it's hard. >> Yeah. (laughing) >> Final comments, as you go into the future now with DevOps, it's become now operationalized, a lot more work to do, it's not that easy, what's the hardest thing about DevOps, final comment, you guys each weigh in and get the last word. What's the hardest thing about DevOps that people may not understand, 'cause it sounds so easy, it's magic. >> I think the hardest thing for most people is having a critical eye, and being pragmatic about where the challenges really are. If you look at the methodologies that DevOps promotes, it is really identifying the constraints in the work flow process. Regardless of what you're developing and what you're doing, being very pragmatic and realistic about where those constraints are, and focusing energy on solving for those constraints. I think with we deliver out to market, we are providing people some stability, so that as they're going through this process and things feel really shaky as they accelerate their pace of development and release of software, they have some stability so they, when they focus, they don't feel like the wheels are coming off the cart, if you will. >> I think what I find is that you need to -- people need to understand DevOps isn't something that you can buy, you need to build. You need to get the right people, you need to get the right processes, the right mindset, and embrace it. A lot of people think it's just -- You see job adverts these days, I want a full stack DevOps engineer, it's just not that simple. You've got to take the time, take the effort, and move with it, and learn as much as you can. >> And it's a talent issue too, and I just -- I guess one final final question 'cause this just popped in my head, at Big Data NYC last week in New York, what became very clear to us was, certainly in big data applications analytics, a lot of things are being automated. But, question for you is, when should you automate, one comment on Big Dat NYC a guy said, if you do it more than twice manually, automate it. Not that easy in storage and networks and data, but is there -- most DevOps guys have an eye for automate that. They see it, they automate it. What are some of the things you see being automated away? Is there like a ethos, is there like a saying? If you automate twice, what's your thoughts on automation? What should you automate, what's the order of operations, what's the low hanging fruit? >> With respect to DevOps in particular, it is truly finding the constraint. Identifying areas where people are becoming a bottleneck in processes, or the process itself is a bottleneck to success. Focus on that area first. Now, it's also easy to just try to pick the low hanging fruit, and do various things, but there needs to be a discipline in looking at, where are your actual bottlenecks and how can I remove those bottlenecks? >> So you read in a blog post, you got to know your environment, see the pressure point, constraints -- >> Yeah. >> Get some direction, advice, but -- >> Correct. >> You're saying, look at your environment. >> Yeah, we're now moving away from a world where virtualization allowed us to just thrown everything into a big resource pool and we just didn't pay attention to it any longer. We are now actually having to start having conversations -- >> It's engineering involved. >> again, yep. >> It's engineering involved. >> It is. >> Not just writin' some code. Josh, thoughts on automation? What ya automate first? >> I share a lot of those things. You need to look at your processes. You need to look at where you've got your bottlenecks, like he said, things that we would traditionally do in the past as a service provider where you got teams of analysts and engineers working on things. If you can speed that up and allow them to provide a better service to your customers, then yeah, certainly, work on that automation. Deploying out new models, even internal stuff that we need to deploy out, if you need to do that more than once or twice, for test environments, all those sorts of things, then yeah, certainly, automate that out. Because the more time you get out of your people, the more value you are delivering to the business. >> Thanks Josh, A-Team, love the shirt, quick soundbite, what's the A-Team, is there a certification, is there a bar to get over? >> It's a pretty high bar. It's an advocacy program, it's quite a small tight knit group of partners and customers of NetApp. We work in a 360 feedback loop between the NetApp Product Management Teams and other developers, and just give feedback and then rave about them when we feel is necessary. >> Have a beer, or coffee and tea, and say, I love when a plan comes together. (laughing) I couldn't resist. >> That's what John had also mentioned, NetApp has also delivered a developer and opensource community, called The Pub. So at netapp.io, it's a location, we actually have the code on bar behind me, we've got people that are coming in who have interest in containers, interest in Openstack, DevOps, and these new models. We have a large community, over 900 people participating. >> It's called The Pub? >> The Pub. >> John: Is there a URL? >> Yep, netapp.io. >> Netapp.io, and just -- you know we're data driven, seven years been monitoring the community's data, just anecdotally, the favorite drinks of developers in our community, beer and tea. >> Makes sense. >> Pretty makes sense. Beer obviously, tea no coffee? >> Slow release caffeine, I think that probably works better. (laughing) >> Thanks guys so much Josh and Jason, data from the field from the front lines on cutting edge DevOps is going mainstream. This is the cloud native, native cloud, on premise infrastructure innovation here at NetApp. I'm John Furrier, Keith Townsend, we'll be back with more, after this short break.

>> Announcer: Live from midtown Manhattan, it's theCUBE, covering BigData New York City 2017, brought to you by SiliconANGLE Media and its ecosystem sponsors. >> Okay, welcome back everyone, we're live in New York City, this is theCUBE's coverage of BigData NYC, this is our own event for five years now we've been running it, been at Hadoop World since 2010, it's our eighth year covering the Hadoop World which has evolved into Strata Conference, Strata Hadoop, now called Strata Data, and of course it's bigger than just Strata, it's about big data in NYC, a lot of big players here inside theCUBE, thought leaders, entrepreneurs, and great guests. I'm John Furrier, the cohost this week with Jim Kobielus, who's the lead analyst on our BigData and our Wikibon team. Our next guest is Yaron Haviv, who's with iguazio, he's the founder and CTO, hot startup here at the show, making a lot of waves on their new platform. Welcome to theCUBE, good to see you again, congratulations. >> Yes, thanks, thanks very much. We're happy to be here again. >> You're known in the theCUBE community as the guy on Twitter who's always pinging me and Dave and team, saying, "Hey, you know, you guys got to "get that right." You really are one of the smartest guys on the network in our community, you're super-smart, your team has got great tech chops, and in the middle of all that is the hottest market which is cloud native, cloud native as it relates to the integration of how apps are being built, and essentially new ways of engineering around these solutions, not just repackaging old stuff, it's really about putting things in a true cloud environment, with an application development, with data at the center of it, you got a whole complex platform you've introduced. So really, really want to dig into this. So before we get into some of my pointed questions I know Jim's got a ton of questions, is give us an update on what's going on so you guys got some news here at the show, let's get to that first. >> So since the last time we spoke, we had tons of news. We're making revenues, we have customers, we've just recently GA'ed, we recently got significant investment from major investors, we raised about $33 million recently from companies like Verizon Ventures, Bosch, you know for IoT, Chicago Mercantile Exchange, which is Dow Jones and other properties, Dell EMC. So pretty broad. >> John: So customers, pretty much. >> Yeah, so that's the interesting thing. Usually you know investors are sort of strategic investors or partners or potential buyers, but here it's essentially our customers that it's so strategic to the business, we want to... >> Let's go with GA of the projects, just get into what's shipping, what's available, what's the general availability, what are you now offering? >> So iguazio is trying to, you know, you alluded to cloud native and all that. Usually when you go to events like Strata and BigData it's nothing to do with cloud native, a lot of hard labor, not really continuous development and integration, it's like continuous hard work, it's continuous hard work. And essentially what we did, we created a data platform which is extremely fast and integrated, you know has all the different forms of states, streaming and events and documents and tables and all that, into a very unique architecture, won't dive into that today. And on top of it we've integrated cloud services like Kubernetes and serverless functionality and others, so we can essentially create a hybrid cloud. So some of our customers they even deploy portions as an Opix-based settings in the cloud, and some portions in the edge or in the enterprise deployed the software, or even a prepackaged appliance. So we're the only ones that provide a full hybrid experience. >> John: Is this a SAS product? >> So it's a software stack, and it could be delivered in three different options. One, if you don't want to mess with the hardware, you can just rent it, and it's deployed in Equanix facility, we have very strong partnerships with them globally. If you want to have something on-prem, you can get a software reference architecture, you go and deploy it. If you're a telco or an IoT player that wants a manufacturing facility, we have a very small 2U box, four servers, four GPUs, all the analytics tech you could think of. You just put it in the factory instead of like two racks of Hadoop. >> So you're not general purpose, you're just whatever the customer wants to deploy the stack, their flexibility is on them. >> Yeah. Now it is an appliance >> You have a hosting solution? >> It is an appliance even when you deploy it on-prem, it's a bunch of Docker containers inside that you don't even touch them, you don't SSH to the machine. You have APIs and you have UIs, and just like the cloud experience when you go to Amazon, you don't open the Kimono, you know, you just use it. So our experience that's what we're telling customers. No root access problems, no security problems. It's a hardened system. Give us servers, we'll deploy it, and you go through consoles and UIs, >> You don't host anything for anyone? >> We host for some customers, including >> So you do whatever the customer was interested in doing? >> Yes. (laughs) >> So you're flexible, okay. >> We just want to make money. >> You're pretty good, sticking to the product. So on the GA, so here essentially the big data world you mentioned that there's data layers, like data piece. So I got to ask you the question, so pretend I'm an idiot for a second, right. >> Yaron: Okay. >> Okay, yeah. >> No, you're a smart guy. >> What problem are you solving. So we'll just go to the simple. I love what you're doing, I assume you guys are super-smart, which I can say you are, but what's the problem you're solving, what's in it for me? >> Okay, so there are two problems. One is the challenge everyone wants to transform. You know there is this digital transformation mantra. And it means essentially two things. One is, I want to automate my operation environment so I can cut costs and be more competitive. The other one is I want to improve my customer engagement. You know, I want to do mobile apps which are smarter, you know get more direct content to the user, get more targeted functionality, et cetera. These are the two key challenges for every business, any industry, okay? So they go and they deploy Hadoop and Hive and all that stuff, and it takes them two years to productize it. And then they get to the data science bit. And by the time they finished they understand that this Hadoop thing can only do one thing. It's queries, and reporting and BI, and data warehousing. How do you do actionable insights from that stuff, okay? 'Cause actionable insights means I get information from the mobile app, and then I translate it into some action. I have to enrich the vectors, the machine learning, all that details. And then I need to respond. Hadoop doesn't know how to do it. So the first generation is people that pulled a lot of stuff into data lake, and started querying it and generating reports. And the boss said >> Low cost data link basically, was what you say. >> Yes, and the boss said, "Okay, what are we going to do with this report? "Is it generating any revenue to the business?" No. The only revenue generation if you take this data >> You're fired, exactly. >> No, not all fired, but now >> John: Look at the budget >> Now they're starting to buy our stuff. So now the point is okay, how can I put all this data, and in the same time generate actions, and also deal with the production aspects of, I want to develop in a beta phase, I want to promote it into production. That's cloud native architectures, okay? Hadoop is not cloud, How do I take a Spark, Zeppelin, you know, a notebook and I turn it into production? There's no way to do that. >> By the way, depending on which cloud you go to, they have a different mechanism and elements for each cloud. >> Yeah, so the cloud providers do address that because they are selling the package, >> Expands all the clouds, yeah. >> Yeah, so cloud providers are starting to have their own offerings which are all proprietary around this is how you would, you know, forget about HDFS, we'll have S3, and we'll have Redshift for you, and we'll have Athena, and again you're starting to consume that into a service. Still doesn't address the continuous analytics challenge that people have. And if you're looking at what we've done with Grab, which is amazing, they started with using Amazon services, S3, Redshift, you know, Kinesis, all that stuff, and it took them about two hours to generate the insights. Now the problem is they want to do driver incentives in real time. So they want to incent the driver to go and make more rides or other things, so they have to analyze the event of the location of the driver, the event of the location of the customers, and just throwing messages back based on analytics. So that's real time analytics, and that's not something that you can do >> They got to build that from scratch right away. I mean they can't do that with the existing. >> No, and Uber invested tons of energy around that and they don't get the same functionality. Another unique feature that we talk about in our PR >> This is for the use case you're talking about, this is the Grab, which is the car >> Grab is the number one ride-sharing in Asia, which is bigger than Uber in Asia, and they're using our platform. By the way, even Uber doesn't really use Hadoop, they use MemSQL for that stuff, so it's not really using open source and all that. But the point is for example, with Uber, when you have a, when they monetize the rides, they do it just based on demand, okay. And with Grab, now what they do, because of the capability that we can intersect tons of data in real time, they can also look at the weather, was there a terror attack or something like that. They don't want to raise the price >> A lot of other data points, could be traffic >> They don't want to raise the price if there was a problem, you know, and all the customers get aggravated. This is actually intersecting data in real time, and no one today can do that in real time beyond what we can do. >> A lot of people have semantic problems with real time, they don't even know what they mean by real time. >> Yaron: Yes. >> The data could be a week old, but they can get it to them in real time. >> But every decision, if you think if you generalize round the problem, okay, and we have slides on that that I explain to customers. Every time I run analytics, I need to look at four types of data. The context, the event, okay, what happened, okay. The second type of data is the previous state. Like I have a car, was it up or down or what's the previous state of that element? The third element is the time aggregation, like, what happened in the last hour, the average temperature, the average, you know, ticker price for the stock, et cetera, okay? And the fourth thing is enriched data, like I have a car ID, but what's the make, what's the model, who's driving it right now. That's secondary data. So every time I run a machine learning task or any decision I have to collect all those four types of data into one vector, it's called feature vector, and take a decision on that. You take Kafka, it's only the event part, okay, you take MemSQL, it's only the state part, you take Hadoop it's only like historical stuff. How do you assemble and stitch a feature vector. >> Well you talked about complex machine learning pipeline, so clearly, you're talking about a hybrid >> It's a prediction. And actions based on just dumb things, like the car broke and I need to send a garage, I don't need machine learning for that. >> So within your environment then, do you enable the machine learning models to execute across the different data platforms, of which this hybrid environment is composed, and then do you aggregate the results of those models, runs into some larger model that drives the real time decision? >> In our solution, everything is a document, so even a picture is a document, a lot of things. So you can essentially throw in a picture, run tensor flow, embed more features into the document, and then query those features on another platform. So that's really what makes this continuous analytics extremely flexible, so that's what we give customers. The first thing is simplicity. They can now build applications, you know we have tier one now, automotive customer, CIO coming, meeting us. So you know when I have a project, one year, I need to have hired dozens of people, it's hugely complex, you know. Tell us what's the use case, and we'll build a prototype. >> John: All right, well I'm going to >> One week, we gave them a prototype, and he was amazed how in one week we created an application that analyzed all the streams from the data from the cars, did enrichment, did machine learning, and provided predictions. >> Well we're going to have to come in and test you on this, because I'm skeptical, but here's why. >> Everyone is. >> We'll get to that, I mean I'm probably not skeptical but I kind of am because the history is pretty clear. If you look at some of the big ideas out there, like OpenStack. I mean that thing just morphed into a beast. Hadoop was a cost of ownership nightmare as you mentioned early on. So people have been conceptually correct on what they were trying to do, but trying to get it done was always hard, and then it took a long time to kind of figure out the operational model. So how are you different, if I'm going to play the skeptic here? You know, I've heard this before. How are you different than say OpenStack or Hadoop Clusters, 'cause that was a nightmare, cost of ownership, I couldn't get the type of value I needed, lost my budget. Why aren't you the same? >> Okay, that's interesting. I don't know if you know but I ran a lot of development for OpenStack when I was in Matinox and Hadoop, so I patched a lot of those >> So do you agree with what I said? That that was a problem? >> They are extremely complex, yes. And I think one of the things that first OpenStack tried to bite on too much, and it's sort of a huge tent, everyone tries to push his agenda. OpenStack is still an infrastructure layer, okay. And also Hadoop is sort of a something in between an infrastructure and an application layer, but it was designed 10 years ago, where the problem that Hadoop tried to solve is how do you do web ranking, okay, on tons of batch data. And then the ecosystem evolved into real time, and streaming and machine learning. >> A data warehousing alternative or whatever. >> So it doesn't fit the original model of batch processing, 'cause if an event comes from the car or an IoT device, and you have to do something with it, you need a table with an index. You can't just go and build a huge Parquet file. >> You know, you're talking about complexity >> John: That's why he's different. >> Go ahead. >> So what we've done with our team, after knowing OpenStack and all those >> John: All the scar tissue. >> And all the scar tissues, and my role was also working with all the cloud service providers, so I know their internal architecture, and I worked on SAP HANA and Exodata and all those things, so we learned from the bad experiences, said let's forget about the lower layers, which is what OpenStack is trying to provide, provide you infrastructure as a service. Let's focus on the application, and build from the application all the way to the flash, and the CPU instruction set, and the adapters and the networking, okay. That's what's different. So what we provide is an application and service experience. We don't provide infrastructure. If you go buy VMware and Nutanix, all those offerings, you get infrastructure. Now you go and build with the dozen of dev ops guys all the stack above. You go to Amazon, you get services. Just they're not the most optimized in terms of the implementation because they also have dozens of independent projects that each one takes a VM and starts writing some >> But they're still a good service, but you got to put it together. >> Yeah right. But also the way they implement, because in order for them to scale is that they have a common layer, they found VMs, and then they're starting to build up applications so it's inefficient. And also a lot of it is built on 10-year-old baseline architecture. We've designed it for a very modern architecture, it's all parallel CPUs with 30 cores, you know, flash and NVMe. And so we've avoided a lot of the hardware challenges, and serialization, and just provide and abstraction layer pretty much like a cloud on top. >> Now in terms of abstraction layers in the cloud, they're efficient, and provide a simplification experience for developers. Serverless computing is up and coming, it's an important approach, of course we have the public clouds from AWS and Google and IBM and Microsoft. There are a growing range of serverless computing frameworks for prem-based deployment. I believe you are behind one. Can you talk about what you're doing at iguazio on serverless frameworks for on-prem or public? >> Yes, it's the first time I'm very active in CNC after Cloud Native Foundation. I'm one of the authors of the serverless white paper, which tries to normalize the definitions of all the vendors and come with a proposal for interoperable standard. So I spent a lot of energy on that, 'cause we don't want to lock customers to an API. What's unique, by the way, about our solution, we don't have a single proprietary API. We just emulate all the other guys' stuff. We have all the Amazon APIs for data services, like Kinesis, Dynamo, S3, et cetera. We have the open source APIs, like Kafka. So also on the serverless, my agenda is trying to promote that if I'm writing to Azure or AWS or iguazio, I don't need to change my app. I can use any developer tools. So that's my effort there. And we recently, a few weeks ago, we launched our open source project, which is a sort of second generation of something we had before called Nuclio. It's designed for real time >> John: How do you spell that? >> N-U-C-L-I-O. I even have the logo >> He's got a nice slick here. >> It's really fast because it's >> John: Nuclio, so that's open source that you guys just sponsor and it's all code out in the open? >> All the code is in the open, pretty cool, has a lot of innovative ideas on how to do stream processing and best, 'cause the original serverless functionality was designed around web hooks and HTTP, and even many of the open source projects are really designed around HTTP serving. >> I have a question. I'm doing research for Wikibon on the area of serverless, in fact we've recently published a report on serverless, and in terms of hybrid cloud environments, I'm not seeing yet any hybrid serverless clouds that involve public, you know, serverless like AWS Lambda, and private on-prem deployment of serverless. Do you have any customers who are doing that or interested in hybridizing serverless across public and private? >> Of course, and we have some patents I don't want to go into, but the general idea is, what we've done in Nuclio is also the decoupling of the data from the computation, which means that things can sort of be disjoined. You can run a function in Raspberry Pi, and the data will be in a different place, and those things can sort of move, okay. >> So the persistence has to happen outside the serverless environment, like in the application itself? >> Outside of the function, the function acts as the persistent layer through APIs, okay. And how this data persistence is materialized, that server separate thing. So you can actually write the same function that will run against Kafka or Kinesis or Private MQ, or HTTP without modifying the function, and ad hoc, through what we call function bindings, you define what's going to be the thing driving the data, or storing the data. So that can actually write the same function that does ETL drop from table one to table two. You don't need to put the table information in the function, which is not the thing that Lambda does. And it's about a hundred times faster than Lambda, we do 400,000 events per second in Nuclio. So if you write your serverless code in Nuclio, it's faster than writing it yourself, because of all those low-level optimizations. >> Yaron, thanks for coming on theCUBE. We want to do a deeper dive, love to have you out in Palo Alto next time you're in town. Let us know when you're in Silicon Valley for sure, we'll make sure we get you on camera for multiple sessions. >> And more information re:Invent. >> Go to re:Invent. We're looking forward to seeing you there. Love the continuous analytics message, I think continuous integration is going through a massive renaissance right now, you're starting to see new approaches, and I think things that you're doing is exactly along the lines of what the world wants, which is alternatives, innovation, and thanks for sharing on theCUBE. >> Great. >> That's very great. >> This is theCUBE coverage of the hot startups here at BigData NYC, live coverage from New York, after this short break. I'm John Furrier, Jim Kobielus, after this short break.

>> Announcer: Live from San Jose, in the heart of Silicon Valley, it's theCUBE. Covering AWS Summit 2016. (upbeat electronic music) >> Hello everyone, welcome to theCUBE. Here, live in Silicon Valley, at Amazon Web Services, AWS Summit, in Silicon Valley. I'm John Furrier, this is theCUBE, our flagship program. We go out to the events and extract the signal from the noise. I'm here with my co-host. Introducing Lisa Martin on theCUBE, new host. Lisa, you look great. Our first guest here is David Richards, CEO of WANdisco. Welcome to theCUBE, good to see you. >> Good to see you, John, as always. >> So, I've promised a special CUBE presentation, $20 bill here that I owe David. We played golf on Friday, our first time out in the year. He sandbagged me, he's a golfer, he's a pro. I don't play very often. There's your winnings, there you go, $20, I paid. (smooching) (laughing) I did not well challenge your swing, so it's been paid. Great fun, good to see you. >> It was great fun and I'm sorry that I cheated a little bit, mirror in the bathroom still running through your ears. >> I love the English style. Like all the inner gain and playing music on the course, it was great a great time. When we went golfing last week, we were talking, just kind of had a social get-together but we were talking about some things on the industry mind right now. And you had some interesting color around your business. We talked about your strategy of OEMing your core technology to IBM and also you have other business deals. Can you share some light on your strategy at WANdisco with your core IP, and how that relates to what's going on in this phenom called Amazon Web Services? They've been running the table on the enterprise now and certainly public cloud for years. $10 billion, Wikibon called that years ago. We see that trajectory not stopping but clearly the enterprise cloud is what they want. Do you have a deal with Amazon? Are you talking to them and what is that impact your business? >> Well I mean the wonderful thing is if you go to AWS Marketplace, you go to that front page, we're one of the feature products on the front page of the AWS Marketplace, so I think that tells you that we're pretty strategic with Amazon. We're solving a big problem for them which is the movement of data in and out of public cloud. But you asked an interesting question about our business model. When we first came into the whole big date marketplace we went for the whole direct selling thing like everybody does, but that doesn't give you a lot of operational leverage. I mean we're in accounts with IBM right now, you mentioned earlier, MR technology. At a big automotive company they have 72 enterprise sales guys, 72. We could never get to that scale any time soon. >> And you have relationships too. So it's not like they like, you know, just knocking on doors selling used cars. They are strategic high-end enterprise sales. >> Exactly. That gives us a tremendous amount of operational leverage and AWS is one of the great stories, will be one of the great IT stories of the century. To go from zero to 15 billion. If AWS was an independent company, faster than any other enterprise software company in the history of mankind, is just incredible. >> Yeah, well, enterprise obviously, they care about hybrid cloud, which you know all about through your IBM relationship. Andy Jassy at Amazon, the CEO now of Amazon. Newly announced title, he's certainly SVP, basically he's been the CEO of Amazon. He's been on record, certainly on stage, and on theCUBE saying, why do even companies need data centers? That kind of puts you out of business. You have a data center product, or is the cloud just one big data center? Will there ultimately be no data center at all? What's your thoughts? >> That's a great question. We see the cloud as just one great big data center or actually many great big data centers. And how you actually integrate those together, how you move data between data centers, how you arbitrage been cloud vendors. Are you really going to put all your eggs into one basket? You're going to put everything into AWS. Everything into Azure. I don't think you will. I think you'll need to move data around between those different data centers and then how about high availability? How do you solve that problem? Well WANdisco solves that problem as well. >> So a couple of questions for you David. One of the things that Dr. Wood said in the keynote today was friends don't let friends build data centers. So I wanted to get your take on that as well as from an IBM perspective. We just talked about the OEM opportunity that you're working there to get to those large enterprises. Does that mean that you're shifting your focus for enterprise towards IBM? Where does that leave WANdisco and Amazon as we see Amazon making a big push to the enterprise? >> So I think that was some big news that came out last week that was missed largely by the industry, which was the FCA, the financial regulatory authority in the United Kingdom, came out and said, we see no reason why banks cannot move to cloud from a regulatory perspective. That was one of the big fears that we all had which is are banks actually going to be able to move core infrastructure into a public cloud environment? Well now it turns out they can. So we're all in on cloud. I mean, we can see, if you look at the partnerships that we're focused on, it's the sort of four/five cloud vendors. It's the IBM, the AWS, Azure, Oracle, when they finally built that cloud, and so on. They're the key partnerships that we see in the marketplace. That will be our go-to market strategy. That is our go-to market strategy. >> So one of the things that's clear is the data value and you do a lot of replications. So one of the things that, I forget which CUBE segment we've done over the years, that's Hurricane Sandy I think it was, in New York City. You guys were instrumental in keeping the up-time and availability. >> Lisa mentioned, Amazon vis-a-vis IBM, obviously two different strategies, kind of converging in on the same customer. Amazon's had problems with availability zones and they're rushing and running like the wind to put up new data centers. They just announced a new data center in India just recently. Andy Jassy and team were out there kicking that off. So they're rushing to put points of presence, if you will, for lack of a better word, around the world. Does that fit into your availability concept and how do customers engage with you guys with specifically that kind of architecture developing very fast? >> I think that's a really great question. There are problems, there have been historic problems with general availability in cloud. There are lots of 15-minute outages and so on that cost billions and billions of dollars. We're working very closely and I can't say too much about it with the teams that are focused on enabling availability. Clearly the IBM OEM is very focused on the movement of data from the hybrid cloud, I'm from a data availability perspective. But there's a great deal of value in data that sits in cloud and I think you'll see us do more and more deals around general cloud availability moving forward. >> Is there a specific on that front project that you can share with us where you've really helped a customer gain significant advantage by working with AWS and facilitating those availability objectives, security compliance? >> So, one of the big use cases that we see, and it's kind of all happening at once really, is I built an on-premise infrastructure to store lots and lots of data, now I need to run compute and analytics against that data and I'm not going to build a massive redundant infrastructure on-premise in order to do that, so I need to figure out a way to move that data in and out of cloud without interruption to service. And when we are talking about large volumes of data, you simply can't move transactional data in and out of cloud using existing technology. AWS offers something called Snowball where you put it into a rugged ICE drive and then you ship it to them, but that's not really streaming analytics is it? Most of our use cases today are either involved in either the migration of data from on-premise into cloud infrastructure, or the movement of data for an atemporal basis so I can run compute against that data and taking advantage of the elastic compute available in cloud. They are really the two major use cases that web, and we're working with a lot of customers right now that have those exact problems. >> So majority of your customers are more using hybrid cloud versus all in the public cloud? >> Hybrid falls into two categories. I'm going to use hybrid in order to migrate data because I need to keep on using it while it's moving. And secondly I need to use hybrid because I need to build a compute infrastructure that I simply can't build behind firewall. I need to build it in cloud. >> So the new normal is the cloud. There was a tweet here that says, database migration, now we can have an Oracle Exadata data dispute that we're ready to throw into the river. (David laughs) Database migration is a big thing and you mentioned it on the first question that moving in and out of the cloud is a top concern for enterprises. This is one of those things, it's the elephant in the room, so to speak. No pun intended AKA Hadoop. Moving the data around is a big deal and you don't want to get a roach motel situation where you can check in and can't check out. That is the lock-in that enterprise customers are afraid of with Amazon. You're thoughts there, and what do you guys offer your customers. And if you can give some color on this whole database migration issue, real, not real? >> The big problem that the Hadoop market has had from a growth perspective is applications. And why they had a problem, well it's the concept of data gravity. The way that the AWS execs will look at their business the way that the Azure execs will look at their business at Microsoft. They will look at how much data they actually have. Data gravity. The implication being if I have data then the applications follow. The whole point of cloud is that I can build my applications on that ubiquitous infrastructure. We want to be the kings of moving data around right? Wherever the data lands is where the applications follow. If the applications follow, you have a business. If the applications don't follow, then it's probably a roach motel situation, as you so quaintly put it. But basically the data is temporal. It will move back to where the applications are going to be. So where the applications are, and it's who is going to be the king of applications, will actually win this race. >> So, question, in terms of migration, we're hearing a lot about mass migration. Amazon's even doing partner competency programs for migration. Not to trivialize it, talk to us about some of the challenges that you are helping customers overcome when they sort of don't know where to start when it comes to that data problem? >> If it's batch data, if it's stuff that I'm only going to touch if it's an archive, that I only going to touch once in a blue moon, then I can put it into Snowball and I can ship my Snowball device. I can sort of press the pause button akin to when I'm copying files into a network drive where you can't edit them, and then wait for two months, three months. Wait for them to turn up in AWS and that's fine. If it's transactional data where maybe 80% of my data set changes on a daily basis and I've got petabyte scale data to move, that's a hard problem. That requires active transactional data migration. That's a big mouthful, but that's really important for run-time transactional data. That's the problem that we solve. We enable customers, without interruption to service to move a massive scale active transactional data into cloud without any interruption of service. So I can still use it while it's moving. >> One of the things we were talking about before you came on was the whole global economy situation. I think a year and a half ago, or two years ago, you predicted the housing bubble bursting in London. You're in the London Exchange, you're a public company. Brexit, EU. These are huge issues that are going to impact, certainly North America looking healthy right now but some are saying that there's a big challenge and certainly the uncertainty of the U.S. presidency candidates that are lack of thereof. The general sentiment in the U.S. We're in a world of turmoil. So specifically the Brexit situation. You guys are in London. What does this impact your business and is that going to happen? Or give us some color and insight into what the countrymen are thinking over there. >> Okay, so, I get asked by, I live here of course, and I've lived here for 19 years. It feels like I'm recolonizing sometimes, I have to say. No, I'm joking. I get asked by a lot of Americans what the situation is with Brexit and why it happened. And for that you have to look at economics. If you sort of take a step back, in Northern Europe nine of the 10 poorest parts of Northern Europe are in the U.K. And one, only one of the top 10 richest parts is in the U.K. and that's London. So basically outside of London the U.K. has a really big problem. Those people are dissatisfied. When people are dissatisfied, if they're not benefiting from an economic upturn, if governments make it, like the conservative government for the past four years made huge cuts, those people don't benefit, and they really feel pissed off and they will vote against the government. >> John: So protest vote pretty much? >> Brexit was really, I think, a protest vote. It's people dissatisfied. It's people voting basically anti-immigration which is, being in the U.S., is a really foreign thing to us. >> But there are some implications to business. I mean obviously there's filings, there's legal issues, obviously currency. Have you been impacted positively, negatively and what is the outlook on WANdisco's business going forward with the Brexit uncertainty and/or impact? >> We're in great shape because we buy pounds. We buy labor that's now discounted by 20% in the U.K. I just got back from the U.K. If you want to go on vacation, Americans, anywhere, go to London this summer and go shopping because everything is humongously discounted for us American's right now. It's a great time to be there. So from a WANdisco perspective-- >> John: How does that affect the housing bubble too? >> I said to you about a year ago that the London housing market was akin to the jewelry shops that existed in Hong Kong a few years ago, where the Chinese used to come over and basically launder money by buying huge diamonds and bars of gold and things. If you look at the London housing market it is primarily fueled by the Saudis and by the Russians who have been buying Hyde Park Corner 100 million pounds, $160 million, well $140 million now, apartments and so on in London. Now seven, and I repeat seven housing funds in the U.K. last week canceled redemptions. Which means that they can foresee liquidity problems coming in those funds. I think you're about to see a housing crash in London, the like of which we've never seen before, and I think it would be very sad and I think that will make people really question the Brexit decision. >> John: So sell London property now people? >> Yes. >> Before the crash. >> And go shopping, I heard the go shopping. So following along that, you talked about the significant differential between London and the rest of the U.K. You're from Sheffield, you're very proud of that. You've also been proud of your business really helping to fuel that economy. How do you think Brexit is going to affect WANdisco in your home area of Sheffield. >> I don't think it really will. I think our employees there, relative terms, very well paid. They're working on interesting things. They're working very closely with the AWS team, for example, the S3 team, the MR team. And building our technology, we're liaising very closely with them. They're doing lots of interesting things. I suspect their vacations into Europe and their vacations to the United States have just gone up by about 20% which will reduce the amount of beer that they can drink. It's a big beer drinking part of the world in Sheffield. Sheffield is, in terms of cost of living, is relatively low compared to the rest of the U.K. and I think those people will be pretty happy. >> David, I appreciate you coming on theCUBE. I want to give you the final word here on the segment because you're a chief executive officer of a public company. You've been in the industry for awhile. You've seen the trials and tribulations of the Hadoop ecosystem. Now basically branded as the data ecosystem. As Hortonworks has recently announced, Hadoop Summit is now being called Data Works Summit. They're moving from the word Hadoop to Data. Clearly that's impacting all the trends. Cloud data, mobile is really the key. I want you, and I'm sure you get this question a lot, I would like you to take a minute and explain to the audience that's watching, what's this phenom of Amazon Web Services really all about? What's all the hub-bub about? Why is everyone fawning over Amazon now? When you go back five years ago, or 10 years ago when it started, they were ridiculed. I remember when this started I loved it, but they were looked at as just a kind of a tinkering environment. Now they're the behemoth and just on an unstoppable run and certainly the expansion has been fantastic under Andy Jassy's leadership. How do you explain it to normal people what's going on at Amazon? Take a minute please. >> So Amazon is, and that's a brilliant question, by the way. Amazon is the best investor-relation story ever, and I mean ever. What Bezos did is never talked about the potential size of the market. Never talked about this thing was going to generate lots of cash. He just said, you know what, we're building this little internet thing. It might, it might not work. It's not going to make any money. And then in the blink of an eye, it's a $15 billion revenue business growing faster than any other part of his business and throwing off cash like there's no tomorrow. It is just the most non-obvious story in technology, in business, of any public company ever. I mean AWS, arguably, as a stand alone entity, is almost worth as much as Oracle. An unbelievable, an unbelievable story and to do that with all the complexity. I mean mean running a public company with shareholder expectations, with investor relations where you have to constantly be positive about what's going on. For him to do that and never talk about making a profit, never talk about this becoming a multi-billion dollar segment of their business, is the most incredible thing. >> So they've been living the agile. Certainly that's the business story, but they've been living the agile story relative to announcing the slew of new products. Basic building blocks S3, EC2 to start with, as the story goes from Andy Jassy himself, and then a slew of new services. It's a tsunami of every event of new services. What is the disruptive enabler? What's the disruption under the hood for Amazon? How do you explain that? >> Well, I mean what they did is they took a really simple concept. They said, okay, storage, how do we make storage completely elastic, completely public, in a way that we can use the public internet to get data in and out of it. Right? That sounds simple. What they actually built underneath the covers was an extremely complex thing called object store. Everybody else in the industry completely missed this. Oracle missed it, Microsoft missed it, everybody missed it. Now we're all playing catch-up trying to develop this thing called object store. It's going to take over, I mean, somebody said to me, what's the relevance of Hadoop in cloud? And you have to ask that question. It's a relevant question. Do you really need it when you've got object store? Show me side-by-side, object store versus every, you know, Net Apple, Teradata, or any of those guys. Show me side-by-side the difference between the two things. There ain't a lot. >> Amazon Web Service is a company that can put incumbents out of business. David, thanks so much. As we always say, what inning are we in? It's really a double-header. Game one swept by Amazon Web Services. Game two is the enterprise and that's really the story here at Amazon Web Services Summit in Silicon Valley. Can Amazon capture the enterprise? Their focus is clear. We're theCUBE. I'm John Furrier with Lisa Martin. We'll be right back with more after this short break. (techno music)

this one minute I'm here with my co-host Jeff Frick who we just fresh off of the AWS summit the Amazon event Jeff and I covered that and we're here at knowledge 13 now this conference is all about the notion of going from IT as a service organization changing high teas mantra from no to now that really is the theme of this conference and we're here with Frank's luton who's the president and CEO of service now Frank welcome back to the cube thanks good to be here that's good to see you again we had you on that vm world is great story when we first introduced service now to our community you just fresh off the keynote fantastic keynote by the way thank you you had strong themes i mentioned the from no to now you talked about itu gave a little little tongue-in-cheek joke about the line outside the the rmv the Registry of Motor Vehicles and that's sort of the the idea is you guys are transforming IT from an organization that is trying to manage demand push off demand saying no we'll get it in six months it'll cost you five million dollars to one that really is redesigning IT processes around the globe so first of all welcome back congratulations how do you feel after that keynote I have to work a lot of energy in that room and it was electrifying it was awesome well one of the one of the guys in the panel stopped when you had asking the question I think was the guy from NY yes he said even stop you looked at the audience said i love this crowd that was a great crowd we gave a little goop out to the audience so talk about from know to now how'd you come up with that theme and you know give us a little color behind you know it's it's actually not easy for for us to communicate about service now desk to to lay people in sight unless you have lived in sight I t you just most people don't even know what I t really does on the day-to-day basis right so we've lived a fairly insular existence because you know everybody knows what sales people do and to some degree about HR doesn't finance people but I t it's a bit of a you know a bit of a mystery to what most folks do right but most people do know however is that the service experience with IT has been and challenging what's all we say I mean it's been you know sort of a service experience where if you have to ask the answer was going to be no right because IT organizations have been super preoccupied with infrastructure rapid change in the infrastructure for the last 30 40 years nothing ever set still long enough for us to really master the architecture and the platforms are really stabilizing mature our systems and they have to keep moving so you get pretty cranky it's back to your organization having to live that kind of life so their their their reputation for service has not been stellar and I love making the joke during the keynote their ranking right down there with legal in the basement you know of the corporate enterprise you know so well so talk a little bit about sort of how you guys you know go into an organism's you start with the IT organization right in helping them sort of automated processes connect all these different processes but you've been through your platform expanding out to other parts of the organization the irony is that I T which is the most technology savvy organization in the price as the least management sophistication in terms of managing their own activity which you know I duck to the CIO of a very large consumer gets company he said where does she make her son it's inexcusable right here here we are running milk that going in dollar budgets and staffs with tens of thousands of people and we're running it on spreadsheets email excel project management tools this is ridiculous right we don't have real information in near real time and show that we can drive our business as opposed to being driven by it right i key executives have a tendency to run from one crisis to another with their hair on fire and that's sort of the mental model and a note of now message is about out of a get these people out of this you know reactive crisis mode to where they become full-blown business partners and they start you know bring your guide to enterprise and in a very transformative way or they become the people that bring innovation to the enterprise you know here's so much Frank about shadow I teach my colleague Jeff Frick and I were at the AWS some of the few weeks and you see a lot of these cloud companies you mentioned your keynote Salesforce the salespeople workday talk to HR people they sort n run IT certainly amazon is the poster child for shadow IT but you know Jeff we have that sort of notion where IT people are not the center of the new cloud universe but that's different for service now yes it's very different but the other thing brought up amazon your keynote and how they've kind of fine what kind of a user expectation experiences with an application on the web a level of service a level of delivery and then you've got AWS its kind of the girl child of shadow IT but you guys are coming in really as the enabler to let the internal IT guys actually have the tools to compete with with guys trying to go around it really exact with delivery platform I mean we're trying to turn the tables here right because the entire history of IT is one big end around righty the many computer was an end-around of the glasshouse client-server was really pcs you know dribbling into departmental environments suffer as a service was an incredible end around people in there didn't realize it was seeping into the enterprise right now things like 80 lbs now infrastructure right is actually finding its way so we're saying look you know worthy Enterprise IT cloud company right we are going to empower and enable IT to be driving rather than just being driven and being taken over and run over by by events because that's what's been happening here's the goodness IT can start withdrawing and getting out of the business of infrastructure which is what they've been doing forever infrastructure is very challenging pretty soon that's going to be somebody else's problem right infrastructure goes behind the cooking all you have to do is in network connection so that means that the role of IT is moving from you know keeping the lights on to you know we're going to be the people who are experts at defining structuring and automating service relationships and so does relationship management I mean at this and I make a joke about you know your hole in the inbox of email you know it's full of basically service relationships that are unstructured and unlimited and undefined right right and there is this incredible opportunity to go aptet with record-keeping workflow systems and that's what we want to enable and empower IT to do right we had to give you a quick example actually very interesting we talked to our one of our very large retail customers and the supply chain office unbeknownst to us went to IT and said hey we want to build this app what should we use and Ikey said no you should try and do that on service now what's the app a supply chain office in a retail environment what they do is they take requests all day long stores distribution centers suppliers and they're rebalancing you know product right place right time right right product and they were doing that everybody running spreadsheets and emails and people constantly calling what's the update on my request and they decide no we're going to go to a record-keeping workflow system and from the moment you know they started using that system all of a sudden they had full visibility to a what the volume was of issues that was coming in but the nature of the volume was how well they were doing on their SOS relative to their storage and distribution centers and they were able to structurally go after you know the things that were a constant them grief because they just didn't know right so very simply in very short period of time you know they transformed themselves from the supply chain all those Devils running around like a chicken with his head cut off the people that were actually driving to supply chain now now supply chain management in the retail organization it's super mission-critical right because their results are directly impacted by having right product right time right place simple example where we moving from email and Excel to a record-keeping workflow system any impact with literally within 30 40 days is enormous yeah you hear that a lot of people just using Excel using email we talked to we talking some customers last night we talked to some perspective customers that were in so to check it out and they were big Lotus no shop and is describing sort of the difficulties and challenges of it you will sign them up I can almost see it but the other thing so so this notion of your customer base is very powerful in fact I tweeted out I said the service now has a sick logo basis and we said is that a typo said no sick like that sick touchdown catch it isn't good yeah sick is it good but I mean which I we hear from land o lakes Red Hat metropcs KPM nor Brent I mean just on and on and on at Facebook Intel google or customers what are some other favorite customer stories you hear a lot of the same themes Frank you know we used to use spreadsheets with using email or reliant on all these disparate processes bringing them all together getting some some other you know favorite stories of yours for customers I I relayed a bunch of him on stage this morning right beasties it's just extraordinary to me the the corporate America I mean you mentioned some of them but you know the people we had on stage you know AIG you know coca-cola company's general electric demand this is United States Army right and they owe is yeah New York Stock Exchange eli lilly big pharmaceuticals bristol-myers squibb they all have the same set of issues they have a completely fractured fragmented sprawled acti environment right and here's the interesting history we have not had CIOs that long you know I T used to report into a division next sag or a regional exact and there really wasn't one person that was responsible for running IT throughout the global enterprise because it was just a decentralized function by the way example when you in Europe yeah I ray mighty and I certainly wasn't IT guy stuff and by the way it wasn't my priority either you know it was just by the way that's for some of the history you know comes from so CIO comes in and they are now charged with you're going to run this thing they're not running anything they're being run by it right so until you get to global IT processes I mean City another you know big name they set to as rogue global bank that we don't have global IT right it is the inefficiency and the lack of ability to drive and manage is unacceptable for these very sophisticated large institutions it's embarrassing really you know yeah I mean you really can't go global as a come you can't scale your business not having all these surprises so to me it's about global scaling and it's about the business value of both having ITB accountable but also have the metrics and the visibility to be able to demonstrate the value to the organization you see i SAT with our executive sponsor from bristol-myers squibb last night and she said i got data and i got it in real time and i know it's good so I'm not putting my service providers on their heels you know before they were you know everything was you know in the realm of you know interpretation and fuzzy fuzzy right and now it's like I have data and I'm driving and I'm changing behavior right so the empowering effective it has mighty organizations it's just stomach right I thought that empowering note that came up in your keynote was interesting how the IT organizations themselves and their presentation now to their internal customers are looking more like a company you know they're they're being cute there yeah I'm taking branding they're there they're not just button pushers in and as you said you know infrastructure operators they are trying to be contributors to the business and keeping some this automobile shade of nail them to it's even stronger than now yes they want to be contributors to the business but they want to be the playmakers they wanted me to go to guys give me the ball you know that that's where we want to you know take itt there that people that really understand how to change how work gets done the enterprise I thought you characterize the dwelling experience in IT people have been running from crisis to crisis and they need to be more proactive so talk about how your system allows them to be more proactive well it's all about going from a message oriented environment to a system or an a message or environment is the one way l know it's email it's text you know it's voice right that doesn't work because you know we're just talking right systems have the ability to drive behavior because you know every time you send an email you should think to yourself could i create a service request instead right because a service request has a defined data ship it goes into a database it gets assigned you know in a workflow operation it has metrics around it if it doesn't get responded to a certain amount of time it gets accelerated to the escalator to the next level or management right so the process is defined structure to automate it is going to run its course right whether you know people are participating in it or not with this great example one of our customers equinix delilah or Brian Lily's here actually is a CIO and he said they will sell funny you know we have a system that all my life cycle application where our developers check-in fixes and enhancement to a particular software release for an application and he says because they know to work flows is completely structured an automated everybody knows that they don't get their fixes enhancement in by a certain time poof the dashboards pop the higher-ups see you know who's behind and who's not and that the threat alone of the transparency and visibility that the process introduces causes everybody there run harder right so people won't have to run around with the whip like where are you you know the process is driving is like a hamster on a treadmill you know so Freki used amazon as an example of the user experience that you know you covet as a CEO of this company and you believe you're your customer base desires at the back end also when you talk about companies like Amazon and Facebook and Google they are super highly automated you also talked about lights out automation yeah now normally IT organizations are managed now they're managed by humans they're not highly automated are you are you seeing your customers able to get to that sort of vision that you're talking about that lights-out automation almost like the hyperscale guys you know it's a super important custody I said during the cleanup or were overstaffed and under automated NIT we have reams of people on staff any large financial institutions have tens of thousands of people on staff they're bigger than any technology company right why is that it's because things are very laborious laborious and manual right the processes that they run require so many touch points I mean one of the things that we always tell our customers when you can reimplement these processes do not take your legacy forward because your legacy is very manual you remember the inbox in the outbox when we have physical in boxes and other boxes and now we know we have our laptop why do we have an inbox and outbox right does this message really this cross why are you even involved in this process right so we have to invert the process it's not like wouldn't it be nice for you to be involved in this process there'd better be a very good reason for you to touch this process because the moment you touch it you know we're going from the speed of light to you know the speed of the dirt road that Franco so service now is really in a rocket ship right now and you've demonstrated you've got a track record of being able to be sometimes call jump three myself throwing gasoline on the fire you look very good at that you got 1,600 customers you're growing like crazy but you're under penetrated in your target which is the global 2000 you're only fourteen percent penetrated in the global 2000 so get a long way to go in this journey we're very excited to be you know covering this event really appreciate you guys having us here Frank's loot Minh will give you the last word and then we'll wrap you know this is actually one of the great things that we are so on the front hood and they're penetrated because our investors are like wow you've got a lot of runway you know considering the size company that we we already are and you know the rate of monetization of our business is is extraordinarily I in other words the share of wallet that service now represents and the enterprise is so much larger than people had ever considered or thought because it was not an existing category that was fully metastasized and visible it's new it's emergent it is really transforming how people you know look at technology and process automation and so on now we're gonna be here all week covering knowledge we've got it we're going to double-click on so how is it that service now is able to deliver this cloud functionality the secret is in the single system of record the CMDB and that is not a trivial thing to do we didn't talk about that with Frankie could talk about it but we don't want to steal you know the name of thunder yeah fred muddies going to be on RNA Justin who's the CTO we're going to go deep into sort of how service now actually accomplishes this architecture Lee what their vision is so Frank thanks very much for spending so much time I know you're busy you got to run but appreciate you coming on terrific thanks for having me alright thanks for watching everybody keep it right there we'll be right back with more we're live from Las Vegas ServiceNow knowledge we'll be right back this is the Q cute baby rock and roll