>>Welcome to the AWS Startup. Showcase new breakthroughs in devops, did analytics and cloud management tools. I'm lisa martin, I've got Jordan share here with the next vice president of corporate marketing Ops ramp, Jordan welcome to the program >>lisa It's great to be here. Great to talk about some of the stuff. Thanks for having me. >>Yeah let's break this down. Tell me, first of all about Ops ramp, how is it facilitating the transformation of I. T. Ops helping companies as your website says control the chaos. >>Sure. So option is an availability platform for the modern enterprise. We consolidate digital I. T. Operations management into one place. So availability as you can imagine um is a consistent challenge for I. T. Operations teams in large enterprises maintaining service assurance, making sure that services are up available, performing uh Ops tramp is the platform that powers all of that and we bring a lot of different features and functions to bear in driving availability. I think about ai ops I think about hybrid infrastructure monitoring, multi cloud monitoring, that's all part of the options offering. Modern enterprise. >>Talk to me about back in 2014 what the founders saw of Ops ramps, what were some of the gaps in the market that they saw that this needs to be addressed and no one's >>doing? It's a great question. So abstract was originally founded as part of an MSP offering. So we were a platform serving managed service providers who wanted to consolidate the infrastructure of their clients onto one multi tenant platform. What they noticed was that these enterprise customers of the MSP s whom we served. Really appreciated that promise of being able to consolidate infrastructure, being able to visualize different alerts, different critical incidents that might arise all on one platform. And so that's when we decided to raise around and take it directly to the enterprise so they could have the same kind of visibility and control that MSP s were delivering back to them, >>Visibility and control is essential, especially if your objective is to help control the chaos. Talk to me about some of the trends that you've seen, especially in the last 18 months, as we've been in such a dynamic market, we've seen the rapid acceleration of digital business transformation. What are some of those key trends especially with respect to a I ops that you think are really poignant. >>Yeah. You know, we like to think over here that the pandemic didn't really change a whole lot, accelerated a whole lot. And so we started to see at least within the past 12 to 18 months this acceleration of moving to the cloud, you know, Gardner forecasted that I thi enterprises, large enterprises are going to be spending upwards of 300 billion um in the move to the public cloud. So that has really facilitated some of the decisions that we have made and the promises that we offer to our customers, number one, Number two, with the move to remote work and the adoption of a lot of different digital tools and uh the creation and implementation of a lot of different digital customer services. Um It has forced these enterprises whom we serve to really rethink how they provide flexibility and control to their larger enterprise. I. T. Teams that might be distributed might be working remote might be in different locations. How can they consolidate infrastructure as it gets more and more complex. So that's where ops tramp has really created the most value. So we think about two things. Number one I want to consolidate my multi cloud environments so services via AWS for example or other cloud providers. How do I bring that within? How do I bring that control within my enterprise within the context of maybe additional private cloud offerings or public cloud infrastructure. Number one. Number two how do I get control over the constant flood of alerts but I'm getting from these different digital services and tools all in one place. Um you know so we are responding to that need by for example uh implementing a really rich robust ai ops functionality within the train platform to both be able to consolidate those alerts that are coming through and really escalate the critical ones um for to allow I. T. Operations seems to be a little bit more proactive and understand how incidents are happening and giving them the ability to remediate those incidents become before they become business critical and can really shut down the internet. >>Speaking of the enterprise. I'm curious if your customer conversations have changed in level in the last 18 months as everything has become chaotic for quite a while. We're still in we've been in a hybrid cloud world for a while. We are in a hybrid workforce situation. Have you noticed an escalation up the stack in terms of the c suite of going we need to make sure that we're leveraging cloud properly financially responsibly and ensuring that we have this ability and all the services that we're delivering. >>You mean are they sweating more And are they coming to us when they're sweating more? Yeah. Yeah for sure. The short answer is yes. So let me give you a great example. Um One of our recent customers they manufacture chips microchips and what they've noticed is that number one demand has grown um due to the increase in digital transformation. Um Number two supply chains have become more constricted for them specifically so they're asking themselves. All right how can we equip our I. T. Operations teams to maintain the availability of different logistics services within our organization So that they can both maintain service availability of these different logistic logistic services um and be able to stay on deadline as much as they possibly can um during a supply chain crisis that we're facing right now. And number two how can we as we move to the cloud and we see a distribution of our workforce still be able to maintain I. T. Operation services regardless. Um That is a need in particular in particular the supply chain um constraint issue. Uh That is a need that has arisen only in the last 18 months and it is a perfect use case for ops ramp or a platform that allows you to consolidate I. T. Operations to one place and give flexibility control across a distributed environment with a number of different new digital services that have been implemented. To solve some of these challenges. >>Talk to me about Ai ops as a facilitator of that availability visibility in this hybrid world that is still somewhat chaotic. >>Yeah great question. So originally it was al gore algorithmic operations is coined by Gardner today it's artificial intelligence in its operations. So the notion there is simple right there's a lot of data coming in on throughout the I. T. Operations organization. How can we look for patterns within that data to help us understand and act more proactively. Um From an operational perspective well there are a lot of promises uh that go along with A. I. Ops that it's going to completely transform these I. T. Organizations that it's going to reduce headcount. Um We don't necessarily find that to be true. What we do find true though is that the original promise behind a IOP still exists right we need to look for patterns in the data and we need to be able to drive insights from those patterns so that is what the Ai ops feature functionality within abstract really does. It looks for patterns within alerts and helps you understand what these patterns ultimately mean. Let me give you a great example so we have different algorithms within the train platform for co occurring events or for downstream events that help us indicate, okay if a number of these events are happening across one geography or one um business service for example we can actually look for those co occurring patterns and we can see that there may be one resource or set of resources that is actually causing a bunch of these incidents for a bunch of these alerts upstream of all the actual alerts themselves. So instead of the ICTy Operations organization having to go in and remediate a bunch of different distributed alerts, they can actually look at that upstream alert and say okay that's the one that really matters, that's where I need to pay most of my attention to. Um and that's where I'm going to deploy a team or open up a ticket or escalate to I. T. S. M. Or a variety of different things because I know that these co occurring alerts are creating a pattern that's driving some insight. Um so that's just part of the overall Ops tramp Ai Ops um promise or uh you know there's there's tons more that goes along with the biopsy but we really want to take some of the load and reduce some of the alerts that these icy operations teams are having to deal with on a daily basis. >>So let's talk about how you do that from a practical perspective, is looking at some of the notes that your team provided and according to I. D. C. This was a report from asia pacific excluding Japan that 75% of global two K enterprises are going to adopt a I Ai Ops by 2023 but a lot of Ai ops projects have been built on and haven't been successful. How does abstract help change flip the script on that? >>So it really comes down to the quality of the data right? If you have a bolt on tool, you have to optimize that tool for the different data lakes or data warehouses or sources of data that exists within your operational organization. I think about multi cloud apps across the multiplied environment. So I have to optimize the data that is coming in from each of those different cloud providers onto a bolt on tool to make sure that the data that's being fed to the tool is accurate and it is a true reflection of what's going on in the operational organization. That's number one. If you look at ops tramp and the differentiation there. Um op tramp is a big data platform at its core. So you bring ops tramp in, you optimize it for your overall infrastructure mix and then the data that gets fed into the ai ops feature functionality is the same across the board. There is no further optimization. So what that means is that the insights that are being driven by the outside perhaps platform are more sophisticated, they're more nuanced, there are more accurate representation and they're probably driving ultimately better insights than sticking a tool on top of five different existing data warehouses or data lakes. >>So if you've got a customer and I'm sure that you do enterprises, as we said, going to be adopting this substantially by 2023 which is just around the corner, how do you help them sort through the infrastructure and the ecosystem that they have so that they're not bolting things on but rather they can actually really build this very intuitively to deliver that availability and the visibility that they need fast. >>Yeah, so a couple of different comments on that ways that we try to help. Number one, I think it's critical for us to understand the challenges of the modern I. T. Infrastructure environment, across different verticals, different industries. So when we walk into any of our clients, we already have a good mix of their challenges. Is it Iot? Are they dealing with a bunch of different devices at the edge, are they, you know, a telecom with uh critical incidents is incidents in the network that they need to remediate. Um Number two, we try to smooth the glide path into understanding the obscene ramp platform and promise early. So what does that mean? It means we offer a free trial of the platform itself at tried out abstract dot com, you can set up up to 1000 resources for free with an unlimited number of users for 14 days and kick the tires particularly in multi cloud monitoring and see what sorts of insights you can determine um, just within those two weeks and in fact we're, we put our cards on the table and we say you can probably see your first insights into your infrastructure within 20 minutes of setting up the abstract free trial um, and if you don't want to bring your resources, your own resources to it will even provide a collection of resources preloaded onto the platform so you can try it out yourself without having to get, you know, a bunch of approvals to load infrastructure in there. So two pieces, number one, it's this proof of concept proof of value where we try to understand the clients pain and number two, if you want to kick the tires on it yourself, we can offer that with this free trial offering. >>So what I'm hearing and that is fast time to value which in these days is absolutely essential. How does that differentiate ops ramp as a technology company and >>from your customer's perspective? Yeah, so I appreciate that. And the meantime to incite is one of the critical aspects of our product roadmap, we really want to drive down that time to value coefficient because it's what these operations teams need as complexity grows really if you take a step back right, everything is getting more complex. So it's not only the pandemic and the rise of multi cloud but it's more digital customer experience is to compete. It's the availability, it's the need of a modern enterprise to be agile. All of those things translate basically into speed and flexibility and agility. So if there's one guiding light of ops tram it's really to equip the operations team with the tools that they need to move flexibly with the business. There is a department in any modern enterprise today if they need access to the public cloud and they have a credit card they're getting on AWS right now and they are spinning up a host of services. We want to be the platform that still gives the central IT operations team some aspect of control over that with the ability with without taking away the ability of that you know siloed operations team somewhere in some geo geographic region. We want to empower them to be able to spend up that AWS service but at the same time we want to just know that exists and be able to control it. >>How can A I A facilitator of better alignment between I. T. Tops and the business as you just gave a great example of the business getting the credit card spending up services that they need for their line of business or their function and then from a cultural perspective I'm just curious how can A. I. R. S. B. A facilitator of those two groups working better together in a constantly complex environment. >>That's a great question. So imagine if I. T. Operations did more than just keep the lights on. Imagine if you knew that your I. T. Operations team could be more proactive and more productive about alerts incidents and insights from infrastructure monitoring. What that means is that you are free to create any kind of digital customer experience that you would want to drive value back to your end user. It means that no longer do you think about it? Operations is this big hodgepodge of technology that you have to spend you know hundreds of millions of dollars a year in network operations teams and centers and technologies just to keep control of right by consolidating everything down to one place one sas based platform like this it frees up the business to be able to innovate. Um You know take advantage of new technologies that come around and really to work flexibly with the needs of the business as it grows. That's the promise of a tramp. We're here to replace you know these old appliances or different management packs of tools that exists that you consistently have to add an optimized and tune to feel to to empower the operations team to act like that. Um The truth is that is that everything is SAT space now, everything is status based and when you get to the core of infrastructure, it needs to be managed to be a SAs and thats ops ramp in a nutshell, >>I like that nutshell, that's excellent. I want to know a little bit about your go to market with a W. S. Talk to me a little bit about the partnership there and where can what's your go to market like? Essentially, >>yeah, so were included in the AWS marketplace, we have an integration with a W. S um as the de facto biggest cloud provider in the world. We have to play nice with them. Um and obviously the insights that we drive on the option platform have to be insights that you need from your AWS experience. You know, it has to be similar to cloudwatch or in a lot of, in a lot of cases um it has to be as rich as the cloudwatch experience in order for you to want to use op tramp within the context of the different other multi cloud providers, so that's how abstract works. Um you know, we understand that there's a lot of AWS certified professionals who work with who work at Ops tramp, who understand what AWS is doing and who consistently introduce new features that play well with the service is the service library that AWS currently offers today. >>Got it as we look ahead to 2022 hopefully a better year than 2020 and 2021. What are some of the things that you're excited about? What are some of the things on the ops ramp road map that you can share with us? >>Yeah, so you know, the other, the other big aspect of uh the new landscape of IT operations is observe ability. We're really excited about observe ability, we think that it is the new landscape of monitoring um you know, the idea of being able to find unknown unknowns that exists within your operational stack is important to us to be able to consolidate that with the power of ai ops so that you now have machine learning on top of your ability to find unknown unknown issues. That's that's going to be super exciting for us. I know the product team is taking a hard look at how to drive hybrid, observe ability within the abstract platform. So how do we give a better operational perspective to on prem public cloud and private cloud infrastructure moving forward and how do we ingest alerts before they're even alerts? I mean that's observe ability in a nutshell, if I'm getting in and I'm checking the option platform every day, then that's a workflow that we can remove by creating a better observe ability posture within the train platform. So now the platform is going to run unsupervised right in the background um and ai apps is going to be able to take action on predictive incidents before they ever occur, that's what we're looking at in the future. You know, everything is getting more complex. We've heard this story a million times before, we want to be the platform that can handle that complexity on a massive scale, >>finding the unknown, unknowns, converting them into knowns I imagine is going to be more and more critical across every industry. Last question for you, given the culture and the dynamics of the market that we're in, are there any industries and all of trump's is seeing is really key targets for this type of technology. >>The nice thing about ops tramp is we are we are really vertical neutral, right? Any industry that has complexity and that's every industry can really take advantage of a platform like this. We have seen recent success particularly in finance manufacturing, health care because they deal with new emerging types of complexity that they are not necessarily cared for. So I think about some of our clients, some of our friends in the finance industry, you know, um as transactions accelerate as new customer experiences arise uh these are things that their operations teams need to be equipped for and that's where up tramp really drives value. What's more is that these uh these industries are also somewhat legacy, so they have a foot in the old way of doing things, they have a foot in the data center, you know, there are many financial institutions that have large data center footprint for security considerations. And so if they are living in the data center and they want to make the move to cloud, then they need something like cops ramp to be able to keep a foot in both sides of the equation, >>right, Keep that availability and that visibility. Jordan, thank you for joining me today and talking to us about ops around the capabilities that Ai ops can deliver to enterprises in any industry. The facilitation of of the I. T. Folks in the business folks and what you guys are doing with AWS, we appreciate your time. >>Absolutely lisa, thank you very much. Thanks for the great questions. If you ever need a job in corporate marketing, you seem like you're a natural fit. I'll >>call you awesome. >>Thank you >>for Jordan share. I'm lisa martin, You're watching the AWS startup showcase.

>>from around the globe. It's the Cube presenting Cuban cloud brought to you by Silicon Angle. Hi, this is David Linton. You're watching the Cubes coverage of the Cube on Cloud, our own virtual event where we're trying to understand the future of cloud, where we've come from and where we're going. And we're bringing in visionaries to really have that detailed conversation. Daniel Jones is here. He's the CEO of automation specialist. You. I path Daniel. Thanks for coming on and sharing your insights here. >>Thank you so much for inviting me. They've appreciated. >>That's always a pleasure to get together with folks that have started companies with a seed of a vision and have exploded in tow. You know, great success. And when I wanna go back to the the the founding days of you, I path 2005. It was a pre cloud. There's certainly pre cloud as we know it today. A w s came out in 2006. Aw, and then we saw the clouds Ascendancy. But but your original founding premise there was no cloud, you know, it wasn't like a startup could just spend up stuff in the cloud. But what you've seen that evolution. So when you first started to see cloud evolved, What did you think? Did you think Oh, well, we'll see what happens. Or did you? Did you know at the time that this was gonna be a bigas? It actually has become. What were your thoughts back then? >>Well, I honestly, I thought that we are kind of agent. And maybe it's stupid to not to pie foot in tow, The new trends in technology like Cloud Mobile social and I we kept, you know, working on this computer vision technology that 15 years ago, war was not really hot. But with the evolution of self driving cars and the latest development in AI, we we've been able to capture our investments in the domain that was not hot. But suddenly, you know, became the word the of the greatest minds in I t. And we definitely we specialize Our computer vision toe a narrow use case, but still, it's the It's the key of what we've done in, uh, in the end, the robots are powered by computer vision technology. This kind of a robot emulate how human user work. So obviously we use vision a lot in our day by day work and having the best technology that allows our robots to interact with the computer screen more like human user is quintessential and, uh, making our business reliable and easy to use. So we were lucky. But I always felt that maybe I should change it. And we were feeling I remember you know, many discussions with my, you know, initial developers because we like what you're doing. What we felt a bit left outside my door. What way? Got lucky in the end. >>So So I have a premise here and that when you go back to the early days of cloud, what they got right was they were attacking the human labor problem and they automate it was storage. It was it was networking. It was compute. But really the automation that they brought toe i t. And the quality that that drove and the flexibility was, you know, a game changer. Of course, we know that now. And you know, many of us at the time were very excited about Cloud. I'm not sure we predicted the impact that it had, but my premise is that there's a parallel in your business with the automation that you're driving into the business. We've talked toe people, for instance, that some of your customers have said, You know I can't do Six Sigma. I can't afford to do six Sigma before things like R P. A. For business process. I do that for Mission critical things, but now I can apply six Sigma thinking across my entire business that drives quality. It takes costs out of my business. So what do you think about that premise? That there's a parallel between the early days of cloud taking human labor out of the equation and driving quality and flexibility, cost saving speed and revenue, etcetera and what you're doing on the business side, >>it is clearly a parallel. I can tell that the cloud was built by looking at ICTY Automation use cases first of all, because this is all software engineers understand the most software engineers. Let's be you little on this. They don't understand the business work. They don't understand all how the rial work is performing a big enterprise and they don't care. Sometimes when in my own discussions with our CFO, he is surprised that I don't know all the use cases in the world. Yes, of course. I don't know exactly how an insurance company work All the processes in a health care, all the banking processes. I have intellectual curiosity how they were. But what interests me the most is our computer vision technology that works uniformly well across different. That was the same from the cloud. So initially they built and they build a cow cloud one toe, help them when what they know the best. And now, for we were put in the face of having great technology, this computer region technology, but without having a great use case in the I t world that we understood. And when we when I'm speaking about our early days like 12, 13, 14, I believe this technology has a lot less applicable bility in the real world. Because again, we were thinking of some sorts of small I T automation gigs that were not possible just doing the AP ice. But when I discovered the messy world of business processes and how important is to emulate people when you think automation, that was a big ah ha moment. So I believe that we can do for business processes what the cloud has done for I t processes on. We are really patient now about this business processes on helping people toe eliminate all the repetitive work that is their delegate. This work two robots and have the people that are required to do this work do do better. A smaller number of tasks every day. Everyone has own, as on her or him played today like, let's say, 10, 20 different activities. Some of them can be completely delegated to rob to robots, and they are the low value type of activities, while they can focus on the high value activities like interaction with people, creativity, decision making and this type of human like things that we as humans really love. >>I love that you shared that story, but you thought it was a very narrow, sort of set of use cases when you first started and then, you know, that's that's just an awesome founders, you know, really ization. I love it when we've often said in the Cube that, you know, for decades we've marched to the tune of Moore's Law. That was the innovation engine. No longer is that case. It's a combination of of data, applied machine intelligence and cloud for scale. And I guess the computer vision pieces How you in just the data you've you've made some investments in a I and there's many more to come the industry in general and the cloud is sort of the piece of that equation that we see for scale. So I wonder how you see those pieces fitting to your business. Uh, and how important is the cloud for your scale? At last? Uh, at last year, I path forward. There was a lot of talk amongst your customers about scaling. Is the cloud critical for that scale? >>Yeah, I believe so. And we are thinking of clouds in tow. Distinct ways number one. We're offering Onda manage automation service in our own close, using where we host everything by ourselves, including our orchestrator, and then be next to have the plans to include our the robots that execute the automation And people simply can't connect to our cloud building automation and just scheduled to run without any maintainers. And they will have access to oh, great analytics, Everything integrated. So this is a major force to us, and the way we launching G a. This cloud offering in April this year, and I can tell you that until now, 20% of our customers already are in a shape or another in this type of offering, not 20% dollar amount, but 20% of our customers. And it's clear that at this point this has mawr applicability into the long tail, a smaller customers than in the on our biggest customers. But the second, this thing type of cloud offering that we focus on is toe have best in class support and best in class multi cloud support for the cloud of choice of our customers. For instance, if you go in if you go in a w, g, c, p usher and you buy a subscription there, you wear buildings. Specialized editions were with one click. You will be able to install our technology in those clouds and you'll be ableto scale up and down your robots. You can connect your robots to our many service were within your tenant, but basically the angle is toe lesson. Ah lot the administration, the maintainers footprint of your installation, either on our own cloud, even on your cloud of choice. I'm a strong believer that we will see an accelerated transition from the completely on Prem Workloads into these two source of cloud workloads. >>I wanna ask you, is a a technologist if you see. So you mentioned that you're gonna take your products and your support. Multiple clouds will run on any cloud in A lot of companies are talking about that, you know, for their respective whether it's a database or, you know, whatever storage device, etcetera. Do you see the day where you'll actually start? You're collaborating across clouds. Where the user, uh, maybe maybe the user today doesn't know, but maybe a developer does know which cloud it's running on. But do you see any value in actual, you know, connecting across clouds where the data and one cloud is relevant for the data? Another cloud is I know there are latent see issues. Is that you know, technically feasible. And is it it? Will it drive business value? What do you think about that cross cloud connection? >>I believe it is already happening. There is a mesh between between various services and who knows in which cloud they are awful. Already. I feel the Leighton see is less and less of a problem as much as the biggest cloud provider have have a very distributed geographically president. So as long as I can playing AWS in East Coast, on on Asia in East Coast, it's not such a big Leighton see issue. Uh huh. Frankly, in the past, our customers at least start telling us they seen how it is to be completely looking toe one technology on people would like Toa have optionality. It's not necessarily that I will use three clothes, but I would like to use the vendor that gives me optionally even. And this is what we're trying to offer. >>Do you, when you think about the future of work? I mean, e said before the cloud one dato was infrastructure storage, networking, computing Uh, it seems like to Dato we're bringing in more ai new workloads. We're seeing, you know, analytics and machine intelligence applied to the data and then, you know, distributed at scale self serve to the business. How do you see the future of work specifically as it relates toe automation affecting that, uh on you know what role does cloud play there? What's your vision? >>So as the workloads will move to cloud. It's absolutely critical that the processes will move to cloud, so there is no way back. I think, that moving in tow, moving from home for and software into cloud will make even easier toe automate this type of workloads into the cloud. It's gonna be less maintain us. You will deal less with legacy applications that require some special care. It's kind of a bit more easier to automate modern Onley, Web based type of application so that Z we'll see an acceleration on the moving to cloud. But again, there will be different sorts of cloud from a completely manage automation service from us toe managing yourself the automation in your cloud tenant, but not on prayer. I'm not a big believer that we will accept unless very few critical sectors I don't think that we will see home Primor roads in the past five years. >>I mean, I agree in this case, the business case for on Prem just gets, you know, less and less. I mean, it'll be a certain applications for sure. My last question is, when thinking about from a software developer standpoint, you obviously you're gonna wanna run in a W S and G, C P and Azure. Uh, perhaps Alibaba, Uh, do you look at other clouds? Whether their regional clouds, of course. You got your own cloud. Maybe Oracle. IBM. How do you think about those? Do you just sort of evaluated on a case by case basis? You let customers, you know, tell you where you need to be. >>Yeah, way focus on the on the three big clouds today, but we're building on the top off Q Burnett is most of our way. We have a big shift in tow building que Burnett is micro services. And my guess is that all mother clouds would offer fantastic support for kubernetes. So what What it takes when you create a new edition for another cloud is toe is toe have the underlying services. Like if we plan to use snowflake, for instance in our analytics offering, you better have snowflake in another cloud. Otherwise, probably the the analytics will will have toe be delayed or use a less of one part technology. So it's not only about what we are building, but it's also, you know, the vast availability of other set of technologies that we try toe use when you choose a technology. Now, first of all, we are looking. We need to choose something that is multi cloud. There's who's dedicated from one cloud vendor. That's that's our first priority. This is why I've mentioned snowflake and then when when we moved into a cloud. We are limited by the offerings that are there, but I my belief is in the main clouds, probably in the US I don't know one of the region's what's gonna happen, but in the main crowds in the U. S. In I believe that they will. In the end, they will catch up in terms off offering and convincing of other defenders toe have kind of kind of similar offering on their own. I don't know if, besides, the Big Three, or you'll see someone and that is able to compete could be too much fragmented. Maybe they will be dedicated clouds for certain services. But for General Cloud, I think three is more than enough. >>Yeah, and so, you know, in the early days of cloud, people talked about dial tone, and essentially, that's what's becoming. It's the it's the value that's running on top of the cloud from software companies like ey Path and others that is really driving. So the cloud to Dato the next generation Daniel Dennett is thanks so much for sharing your vision on participating in the Cuban cloud. Really appreciate it. >>My pleasure, Dave. Thank you so much for inviting. >>You're welcome. You always great to talk to you. And thank you for watching everybody keep it right there. We'll be back with our next guest right into this short break. This is Dave Volonte for the Cube. Yeah.

>>from around the globe. It's the Cube with digital coverage of AWS reinvent 2020 sponsored by Intel, AWS and our community partners. Welcome to the Virtual Cube and our coverage of aws reinvent 2020. I'm Lisa Martin. I'm joined by Ali Siddiqui, the chief product officer of BMC Software. We're gonna be talking about what BMC and A W s are doing together. Ali, it's great to have you on the Cube. Thank >>you, Lisa. Get great to be here and be part off AWS treatment. Exciting times. >>They are exciting times. That is true. No, never a dull moment these days, right? So all he talked to me a little bit. About what? A w what BMC is doing with AWS. Let's dig into what you're doing there on the technology front and unpack the benefits that you're delivering to customers. Great >>questions, Lisa. So at BMC, we really have a close partnership with AWS. It's really about BMC. Placido Blue s better together for our customers. That's what it's really about. We have a global presence, probably the largest, uh, off any window out there in this in our industry with 15 data centers, AWS data centers around the globe. We just announced five more in South Africa. Brazil Latin Um, a P J. A couple of them amia across the globe. Really? The presence is very strong with these, uh, data centers because that lets us offered local presence, Take care of GDP are and we have great certification. That is Aw, sock to fedramp. I'll four Haifa dram. We even got hip certifications as well as a dedicated Canada certifications for our customers. Thanks to our partnership, close partnership with the WS and on all these datas into the cross. In addition, for our customers, really visibility into aws seamless capability toe do multi cloud management is key and with a recent partnership with AWS around specifically AWS >>s >>S m, which gives customers cream multi cloud capabilities around multi cloud management, total visibility seamlessly in AWS and all their services whether it's easy toe s s s three sage maker, whatever services they have, we let them discover on syphilis. Lee give them visibility into that. >>That 360 degree visibility is really key to understand the dependencies right between the software in the services and help customers to optimize their investments in a W s assume correct. >>Exactly. With the AWS s s m and r E I service management integration. We really give deep visibility on the dependency, how they're being used, what services are being impacted and and really, AWS s system is a key, unique technology which we've integrated with them very, very happy with the results are customers are getting from it. >>Can you share some of those results? Operational efficiencies, Cost savings? Yeah, >>Yeah, least another great question. So when I look at the general picture off E I service management in the eye ops, which we run with AWS across all these global dinner senses and specifically with AWS S S M people are able to do customers. And this is like the talkto hyper scale, as we're talking about, as well as large telcos like Ericsson and and some of the leading, uh, industry retail Or or, you know, other customers we have They're getting great value because they're able to do service modeling, automatically use ascend to get true deep visibility seamlessly to do service discovery with for for for all the assets that they run or using our S service management in the eye ops capabilities. It really is the neck shin and it's disrupting the service idea Some traditional service management industry with what we offering now with the service management, AWS s, S M and other AWS Cloud needed capabilities such as sage Maker and AWS, Lex and connect that we leverage in our AI service management ai absolution. We recently announced that as a >>single >>unified platform which allows our customers to go on BMC customers and joined with AWS customers to go on this autonomous digital enterprise journey Uh, this announcement was done by our CEO of BMC. I'm in Say it in BMC Exchange recently, where we basically launched a single lady foundation, a single platform for observe ability, engagement with automation >>for the autonomous digital enterprise. I presume I'd like to understand to, from your perspective, this disruption that you're enabling. How is it helping your customers not just survive this viral disruption that we're all living with but be able thio, get the disability into their software and services, really maximize and optimize their cloud investments so that their business can operate well during these unprecedented times, meet their customer demands, exceed them and meet their customers. Where? There. How is this like an accelerator of that >>great question, Lisa. So when we say autonomous digital enterprise, this is the journey All our customers they're taking on its focus on three trips, agility, customer center, city and action ability. So if you think about our solutions with AWS, really, it's s of its management. AI ops enables these enterprises to go on this autonomous digital enterprise journey where they can offer great engagement to the employees. All CEOs really care about employee engagement. Happy employees make for more revenue for for those enterprises, as well as offer great customer experience for the customers. Uh, using our AI service management and AI ops combined. 80 found in this single platform, which we are calling 80 foundation. >>Yeah, go ahead. Sorry. >>No, go ahead, please. >>I was going to say I always look at the employee experience, and the customer experience is absolutely inextricably linked with the employee experience is hampered. That's bride default. Almost going to impact the customer experience. And right now, I don't know if it's even possible to say both the employee experience and the customer experience are even mawr essential to really get right because now we've got this. You know this big scatter That happened a few months ago with some companies that were completely 100% on site to remote being able, needing to give their employees access to the tools to do their jobs properly so that they can deliver products and services and solutions that customers need. So I always see those two employees. Customer experience is just inextricably linked. >>Absolutely. That's correct, especially in this time, even if the new pandemic these epidemics time, uh, the chief human resource offers. The CEOs are really thick focused on keeping the employees engaged and retaining top talent. And that's where our yes service management any other solution helps them really do. Use our digital assistance chat boards, which are powered by a W X and Lex and AWS connect and and and our integration with, uh, helix control them, which is another service we launched on AWS Helix Control them, which is our South version off a leading SAS product automation product out there, a swell as RP integrations we bring to the table, which really allows them toe take employing, give management to the next level And that's top of mind for all CEOs and being driven by line of business like chief human resource officers. Such >>a great point. Are you? Are you finding that mawr of your conversations with customers are at that sea level as they look to things like AI ops to help find you in their business that it's really that that sea level not concerned but priority to ensure that we're doing everything we can within our infrastructure, wherever where our software and services are to really ensure that we're delivering and exceeding customer expectations? That a very tumultuous time? >>Yes, What we're finding is, uh, really at the CEO level CEO level the sea level. It's about machine learning ai adopting that more than the enterprise and specifically in our capabilities when I say ai ops. So those are around root cause predictive I t. And even using ai NLP for self service for self service is a big part, and we offer key capabilities. We just did an acquisition come around, which lets them do knowledge management self service. So these are specific capabilities, predictability, ai ops and knowledge management. Self service that we offer that really is resonating very well with CEOs who are looking to transform their I T systems and in I t ops and align it with business is much better and really do innovation in this area. So that's what's happening, and it's great to see that we will do that. Exact capabilities that come with R E Foundation. The unified platform forms of ability and lets customers go on this autonomous digital enterprise journey without keeping capabilities. >>Do you see this facilitating the autonomous digital enterprise as as a way to separate the winners and losers of tomorrow as so much of the world has changed and some amount of this is going to be permanent, imagine that's got to be a competitive advantage to customers in any industry. >>We believe enterprises that have the growth mindset and and want to go into the next generation, and that's most of them. Toe, to be honest, are really looking at the ready autonomous digital price framework that we offer and work with our customers on the way to grow revenue to get more customer centric, increase employee engagement. That's what we see happening in the industry, and that's where our capabilities with 80 Foundation as well as Helix. Whether it's Felix Air Service management, he likes a Iot or now recently launched Helix Control them really enable them toe keep their existing, uh, you know, tools as well as keep their existing investments and move the ICTY ops towards the next generation off tooling and as well as increase employee engagement with our leading industry leading digital assistant chat board and and SMS management solution that that's what we see. And that's the journey we're taking with most of our customers and really, the ones with the growth mindset are really being distinguished as the front runs >>talk to me about some validation from the customer's perspective, the industry's perspective. What are you guys hearing about? What you're doing s BMC and with a w s >>so validation from customer that I just talked about great validation. As I said, talk to off the hyper skills users for proactive problem management. Proactive incident management ai ops a same time independent validation from Gardner we are back wear seven years and I don't know in a row So seven years the longest street in Gartner MQ for I t s m and we are a leader in that for seven years the longest run so far by any vendor. We are scoring the top in the top number one position in 12 of the 15 critical capabilities. As you know, Gardner, I d s m eyes really about the critical capability that where most customers look. So that's a big independent validation. Where we score 12 off the way were number one in 12 of the 15 capability. So that was the awesome validation from Gardner and I. D. S M. We also recently E Mei Enterprise Management Associates published a new report on AI Ops and BMT scored the top spot on the charts with Business impact and business alignment. Use cases categories for AI ops. So think about what that means. It's really about your business, right? So So we being the top of the chart for business impact and business alignment for ai ops radar report from Enterprise Management associated with a create independent validation that we can point toe off our solutions and what it is, really, because we partner very closely with our customers. We also got a couple of more awards than we want a lot more, but just to mention two more I break breakthrough, which is a nursery leading third party sources out there for chat boards and e i base chat board solution lamed BMC Helix Chat Board as the best chat board solution out there. Uh, SAS awards another industry analysts from independent from which really, uh really shows the how we're getting third parties and independents to talk about our solutions named BMC SAS per ticket and event management, which is really a proactive problem and proactive incident solution Revolution system as as the best solution out there for ticketing and event management. >>So a lot of accolades. A. Yes. It sounds like a lot of alcohol. A lot of validation. How do customers get How do you get started? So customers looking to come to BMC to really understand get that 3 60 degree visibility. How did they get started? >>Uh, well, they can start with our BMC Discovery, which integrates very tightly with AWS s s M toe. Basically get the full visibility off assets from network to storage toe aws services. Whether there s three. Uh, easy to, uh doesn't matter what services they did. A Kafka service they're using whatever. So the hundreds of services they're using weaken seamlessly do that. So that's one way to do that. Just start with BMC Helix Discovery. Thea Other one is with BMC Knowledge Management on BMC Self Service. That's a quick win for most of our customers. I ai service management, tooling That's the Third Way and I I, off stooling with BMC, Helix Monitor and AI ops that we offer pretty much the best in the industry in those that customers can start So the many areas, and now with BMC, control them. If they want to start with automation, that's a great way to start with BMC control them, which is our SAS solution off industry leading automation product called Controlling. >>And so, for just last question from a go to market perspective, it sounds like direct through BMC Channel partners. What about through a. W. S? >>Yes, absolutely. I mean again, we it's all about BMC and AWS better together we offer cloud native AWS services for our solutions, use them heavily, and I just mentioned whether that S S M or chat boards or any of the above or sage maker for machine learning I and customers can contact the local AWS Rep toe to start learning about BMC and AWS. Better together. >>Excellent. Well, Ali, thank you for coming on the program, talking to us about what BMC is doing to help your customers become that autonomous digital enterprise that we think up tomorrow. They're going to need to be to have that competitive edge. I've enjoyed talking to you >>same year. Thank you so much, Lisa. Really. It's about our customers and partnering with AWS. So very proud of Thank you so much. >>Excellent for Ali Siddiqui. I'm Lisa Martin and you're watching the Cube.

>>from around the globe. It's the Cube with digital coverage of biz ops Manifesto unveiled Brought to you by Biz Ops Coalition >>Hey, welcome back, everybody. Jeffrey here with the Q. Come to you from our Palo Alto studios today for a big big reveal. We're excited to be here. It's the biz. Opps manifesto, unveiling things been in the works for a while and we're excited. Have our next guest one of the really the powers behind this whole effort. And he's joining us from Boston. It's surge Lucio, the vice president and general manager Enterprise software division that Broadcom Serge, Great to see you. >>Good to see. Oh, absolutely. So you've been >>in this business for a very long time? You've seen a lot of changes in technology. What is the biz Ops manifesto? What is this coalition all about? Why do we need this today in in 2020? >>Yeah, so? So I've been in this business for close to 25 years, writes about 25 years ago, the agile manifesto was created, and the goal of the actual manifesto was was really to address the uncertainty around software development and the inability to predict the effort to build software. And if you if you roll that kind of 20 years later and if you look at the current state of the industry, the Product Project Management Institute estimates that we're wasting about a million dollars every 20 seconds in digital transformation initiatives that do not deliver on business results. In fact, we we recently served, uh, the number of executives in partnership with Harvard Business Review and 77% off. Those executives think that one of the key challenges that they have is really at the collaboration between business and I t. And that that's been kind of a case for almost 20 years now. Eso the key challenge we're faced with is really that we need a new approach. And many of the players in the industry, including ourselves, have been using different terms. Right? Some are. We are talking about value stream management. Some are talking about software delivery management. If you look at the site reliability engineering movement, in many ways it embodies a lot of this kind of concepts and principles. So we believe that it became really imperative for us to crystallize around kind of one concept and so In many ways, the Bezos concept and the bazaars manifesto are out, bringing together a number of ideas which have been emerging in the last five years or so and defining the key values and principles to finally helped these organizations truly transform and become digital businesses. And so the hope is that by joining our forces and defining kind of key principles and values, we can help kind of the industry not just by, you know, providing them with support, but also tools and consulting that is required for them to truly achieve that kind of transformation, that everybody's >>right, right? So co vid Now we're six months into it, approximately seven months into it. Um, a lot of pain, a lot of bad stuff still happening. We've got a ways to go. But one of the things that on the positive side, right and you've seen all the memes and social media is a driver of digital transformation and a driver of change. Because we have this light switch moment in the middle of March and there was no more planning, there was no more conversation. You suddenly got remote. Workforce is everybody's working from home, and you gotta go, right, So the reliance on these tools increases dramatically. But I'm curious, you know, kind of short of the beginnings of this effort and short of kind of covert, which, you know, came along unexpectedly. I mean, what were those inhibitors? Because we've been making software for a very long time. Write the software development community has has adopted kind of rapid change and and iterative delivery and and sprints what was holding back the connection with the business side to make sure that those investments were properly aligned with outcomes. >>Well, so So that you have to understand that I ts is kind of its own silos. And traditionally it has been treated as a cost center within large organizations and not as a value center. And so as a result, kind of the traditional dynamic between the I t. And the business is basically one of a kind of supplier to to kind of a business on. Do you know if you could go back? Thio? I think Elon Musk a few years ago, basically, at these concepts, off the machines to build the machines and you went as far as saying that the machines or the production line is actually the product, so meaning that the core of the innovation is really about building kind of the engine to deliver on the value. And so, in many ways, way have missed on this shift from, um, kind of I t becoming this kind of value center within the enterprises and any told about culture now culture is is the sum total of behaviors and the realities that if you look at the i t, especially in the last decade with the agile with develops with hybrid infrastructures, it's it's way more volatile today than it was 10 years ago. And so the when you start to look at the velocity of the data, the volume of data, the variety of data to analyze kind of the system, um, it's very challenging for I t. To actually even understand and optimize its own processes, let alone to actually include business as kind of an integral part of kind of a delivery chain. And so it's both kind of a combination off culture which is required a za well as tools, right to be able to start to bring together all these data together and then given the volume variety velocity of the data. We have to apply some core technologies which have only really, truly emerging last 5 to 10 years around machine learning and knowledge. And so it's really kind of a combination of those freaks which are coming together today. Truly, organizations get to the next level, >>right? Right. So let's talk about the manifesto. Let's talk about the coalition, the Biz Ops Coalition. I just like that you put down these really simple you know, kind of straightforward core values. You guys have four core values that you're highlighting, you know, business outcomes over individual projects and outputs, trust and collaboration over side load teams and organizations, data driven decisions. What you just talked about, you know, over opinions and judgment on learned, responded Pivot. I mean, surgery sounds like pretty basic stuff, right? I mean, aren't isn't everyone working to these values already? And I think you touched on it on culture, right? Trust and collaboration, data driven decisions. I mean, these air fundamental ways that people must run their business today or the person that's across the street that's doing it is gonna knock him right off the block. >>Yeah, so that's very true. But so I'll mention the novel survey. We need, uh, think about six months ago and twist in partnership with an industry analyst, and we serve it again. The number of 80 executives to understand how many were tracking business outcomes somebody you have, the software executives I T executives were tracking business outcomes, and the there were. Less than 15% of these executives were actually tracking the outcomes of the software delivery. And you see that every day, right? So in my own teams, for instance, we've bean adopting a lot of these core principles in the last year or so, and we've uncovered that 16% of our resource is we're basically aligned around initiatives which were not strategic for us. I take, you know, another example. For instance, one of our customers in the airline industry uncovered, for instance, that a number of that they had software issues that led to people searching for flights and not returning any kind of availability. And yet, you know, the I T teams whether its operations software involvement were completely oblivious to that because they were completely blindsided to it. And so the connectivity between the in words metrics that Turkey is using, whether it's database I, time cycle, time or whatever metric we use in I t are typically completely divorced from the business metrics. And so at its core, it's really about starting to align the business metrics with with the the software delivered change. Right, this, uh, this system, which is really a core differentiator for these organizations. It's about connecting those two things and and starting Thio infuse some of the actual culture and principles. Um, that's emerged from the software side into the business side. Of course, the lien movement and over movements have started to change some of these dynamics on the business side. And and so I think this thesis is the moment where we were starting to see kind of the imperative to transform. Now Cuvee the obviously has been a key driver for that. The the technology is right to start to be able to leave data together and really kind of also the cultural shifts through agile fruit develops through the SRE movement, fueling business transformation. All of these things are coming together and that are really creating kind of conditions. For the Bezos Manifesto to exist. >>So, uh, Clayton Christensen, great hard professor innovator's dilemma might still my all time favorite business books, you know, talks about how difficult it is for in comments to react to to disruptive change, right, because they're always working on incremental change because that's what their customers are asking for. And there's a good our ally when you talk about, you know, companies not measuring the right thing. I mean, clearly, I t has some portion of their budget that has to go to keeping the lights on, right, that that's always the case. But hopefully that's a an ever decreasing percentage of their total activity. So, you know what should people be measuring? I mean, what are kind of the new metrics? Um, in biz ops that drive people to be looking at the right things, measuring the right things and subsequently making the right decisions investment decisions on whether they should do, you know, move Project a along or Project B. >>So there are really two things, right? So So I think what you are talking about this portfolio management, investment management, right and which, which is a key challenge, right in my own experience, right driving strategy or large scale kind of software organization for years. It's very difficult to even get kind of a base data as to who is doing what. Uh, I mean, some of our largest customers were engaged with right now are simply trying to get a very simple answer, which is how many people do I have, and that specific initiative at any point in time and just tracking that information is extremely difficult. So and and again, back to Product Project Management Institute, they have estimated that on average, I two organizations have anywhere between 10 to 20% of their resource is focused on initiatives which are not strategically aligned. So so that's one dimensional portfolio management. I think the key aspect, though that we are we're really keen on is really around kind of the alignment of the business metrics to the ICTY metrics eso I'll use kind of two simple examples, right and my background is around quality and I have always believed that fitness for purpose is really kind of a key, um, a philosophy, if you will. And so if you start to think about quality is fitness for purpose, you start to look at it from a customer point of view, right? And fitness for purpose for core banking application or mobile application are different, right? So the definition of a business value that you're trying to achieve is different on DSO the And yet if you look at our I t operations are operating there are using kind of the same type of kind of inward metrics like a database off time or a cycle time or what is my point? Velocity, right? And s o the challenge really is this inward facing metrics that the I t. Is using which are divorced from ultimately the outcome. And so, you know, if I'm if I'm trying to build a poor banking application, my core metric is likely going to be up time, right? If I'm if I'm trying to build a mobile application or maybe a social mobile app, it's probably going to be engagement. And so what you want is for everybody across I t to look at these metric and what part of the metrics withing the software delivery chain which ultimately contribute to that business metric in some cases, cycle time, maybe completely relevant. Right again. My core banking up. Maybe I don't care about cycle time. And so it's really about aligning those metrics and be able to start to differentiate. Um, the key challenge you mentioned around the around the disruption that we see is or the investors is. Dilemma now is really around the fact that many idea organizations are essentially applying the same approaches for innovation right for basically scrap work, Then they would apply to kind of over more traditional projects. And so, you know, there's been a lot of talk about to speed I t. And yes, it exists. But in reality are are really organizations truly differentiating out of the operate their their projects and products based on the outcomes that they're trying to achieve? And and this is really where bizarre is trying to affect. >>I love that. You know, again, it doesn't seem like brain surgery, but focus on the outcomes right and and it's horses for courses. As you said this project, you know what you're measuring and how you define success isn't necessarily the same as it is on this other project. So let's talk about some of the principles we talked about the values, but you know I think it's interesting that that that the bishops coalition, you know, just basically took the time to write these things down, and they don't seem all that super insightful. But I guess you just got to get him down and have them on paper and have it in front of your face. But I want to talk about, you know, one of the key ones which you just talked about, which is changing requirements right and working in a dynamic situation, which is really what's driven. You know this, the software to change and software development because, you know, if you're in a game app and your competitors comes out with a new blue sword, you've got to come out with a new blue swords. So whether you have that on your compound wall, we're not. So it's It's really this embracing of the speed of change and and and making that you know the rule, not the exception. I think that's a phenomenon. And the other one you talked about his data right and that today's organizations generate more data than humans can process. So informed decisions must be generated by machine learning and ai and you know and the big data thing with a dupe you know, started years ago. But we are seeing more and more that people are finally figuring it out that it's not just big data on It's not even generic machine learning artificial intelligence. But it's applying those particular data sets and that particular types of algorithms to a specific problem to your point, to try to actually reach an objective. Whether that's, you know, increasing the your average ticket or, you know, increasing your check out rate with with with shopping carts that don't get left behind and these types of things. So it's a really different way to think about the world in the good old days, probably when you got started, when we had big Giant you know, M R D s and P R. D s and sat down and coded for two years and and came out with a product release and hopefully not too many patches subsequently to that. Yeah, >>it's interesting right again, back to one of these service that we did with about 600 the ICTY executives and we we purposely designed those questions to be pretty open. Andi and one of them was really wrong requirements, and it was really around. Kind of. What is the best approach? What is your preferred approach towards requirements? And if I remember correctly, Over 80% of the ICTY executives said that the best approach their preferred approach is for requires to be completely defined before self for the bombing starts, let me pause there. We're 20 years after the agile manifesto, right, and for 80% of these idea executives to basically claimed that the best approach is for requires to be fully baked before solved before software development starts basically shows that we still have a very major issue again. Our apotheosis in working with many organizations is that the key challenges really the boundary between business and I t. Which is still very much contract based. If you look at the business side, they basically are expecting for I t deliver on time on budget, Right? But what is the incentive for I t to actually deliver on the business outcomes, right? How often is I t measured on the business outcomes and not on S L. A or on a budget secretary, and so that that's really the fundamental shift that we need to. We really need to drive up to send industry andi way. Talk about kind of this dis imperative for organizations to operate. That's one. And back to the, you know, various doors still, Um, no. The key difference between these large organization is really kind of a. If you look at the amount of capital investment that they can put into pretty much anything, why are they losing compared Thio? You know, startups. What? Why is it that more than 40% off personal loans today are issued not by your traditional brick and mortar banks, but by start ups? Well, the reason, Yes, it's the traditional culture of doing incremental changes, not disrupting ourselves, which Christenson covered at length. But it's also the inability to really fundamentally change kind of dynamic between business I t and partner, right, to to deliver on a specific business. All >>right, I love that. That's a great That's a great summary and in fact, getting ready for this interview. I saw you mentioning another thing where you know the problem with the agile development is that you're actually now getting mawr silos because you have all these autonomous people working you know, kind of independently. So it's even harder challenge for for the business leaders toe, as you said to know what's actually going on. But But, sir, I want to close um, and talk about the coalition eso clearly These are all great concepts, these air concepts. You want to apply to your business every day. Why the coalition? Why, you know, take these concepts out to a broader audience, including your competition and the broader industry to say, Hey, we as a group need to put a stamp of approval on these concepts. These values these principles. It's >>so first, I think we we want everybody to realize that we are all talking about the same things, the same concepts e think we were all from our own different vantage point, realizing that things have to change and again back to you know, whether it's value stream management or site reliability, engineering or biz Opps we're all kind of using slightly different languages on DSO. I think one of the important aspects of these apps is for us, all of us, whether we're talking about consulting actual transformation experts, whether we're talking about vendors right to provide sort of tools and technologies or these larger enterprises to transform for all of us to basically have kind of a reference that lets us speak around kind of in a much more consistent way. The second aspect is for to me is for these concepts to start to be embraced not just by us or trying or vendors, um, system integrators, consulting firms, educators, spot leaders but also for some of our own customers to start to become evangelists of their own in the industry. So we are. Our objective with the coalition is to be pretty, pretty broad, Um, and our hope is by by starting to basically educate our joint customers or our partners that we can start to really foster disbelievers and and start to really change some of dynamics. So we're very pleased that if you look at what some of the companies which have joined the the manifesto eso, we have vendors such as stashed up or advance or pager duty, for instance, or even planned you one of my direct competitors but also fought leaders like Tom Davenport or or Cap Gemini or smaller firms like Business Agility Institute or Agility Elf on DSO our goal really is to start to bring together. For three years, people have bean LP. Large organizations do digital transformation. Vendors were providing the technologies that many of these organizations used to deliver all these digital transformation and for all of us to start to provide the kind of education, support and tools that the industry need. >>That's great search. And, you know, congratulations to you and the team. I know this has been going on for a while putting all this together, getting people to sign onto the manifesto of putting the coalition together and finally today getting to unveil it to the world in a little bit more of a public opportunity. So again, you know, really good values, really simple principles, something that that shouldn't have to be written down. But it's nice because it is. And now you can print it out and stick it on your wall. So thank you for for sharing the story. And again, congrats to you on the team. >>Thank you. Thank you. Appreciate it. >>My pleasure. Alright, He surge If you wanna learn more about the bizarre manifesto goto biz Opps manifesto dot or greed it and you can sign it and you can stay here from or coverage on. The Cube of the bizarre manifesto unveiled. Thanks for watching. See you next time.

>>from around the globe. It's the Cube with digital coverage of VM World 2020 brought to you by VM Ware and its ecosystem partners. Welcome back. I'm stew Minuteman, and this is we've actually reached the end of the cubes coverage of VM World 2020. Hard to believe. 11 years we've done lots of interviews here has been great to be able to engage with the audience talk, talk to the executives, talk some customers, but saving one more for you. So happy to welcome to the program is the first time on the Cube. But we've been talking to him since they came out of stealth. So I have the co founder and CEO of Minhai. Oh, and that is a non Babu Harry Asami A B. So nice to see you. Thanks so much for joining us. Thank >>you too. Thank you for having me on the show. >>Alright. So we love when we get to talk to the founders of companies were gonna dig into your company. But before we do just frame for us, you're not really high performance. I Oh, I oh, is in the name of your company. Um, men might make me think that there's some miniaturization, but give us the VM Ware connection. Obviously, VM Ware talked a lot about Cloud this week. They've talked about going deep into a I and computing. So we know this ecosystem has changed a lot in the 11 years that we've been covering it. Tell us how you and your company high end >>sounds good. Yeah. So men in many of those stands for minimalism right somehow in the enterprise like it has always been like shiny, heavy, complex things, find complex solutions to simple problems and charge them a lot. That has been the trend in the past, right? That's what Cloud has recent in the Enterprise and men on mini Iot is actually about solving that data storage problem. A very large scale. And the solution is like find simple solutions to complex problems. And we grew in the cloud in the both in the public and Private Cloud, and we are now the fastest growing object storage for the private cloud. And now we, um, we're coming into the government, the territory we actually CVM where is set to lead the kubernetes race. And in the Cooper Natives, if you look for an object storage pretty much, many ways standard. And this is where we bring our ecosystem toe. Be aware. And we, um where brings the enterprise market of cloud And this is the start off the private cloud. In the long run, I think public and private cloud will look alike. >>Yeah, absolutely. We've We've been writing about this for for for for many years a b We saw the enterprises taking on more of the characteristics of the hyper scholars, the hyper scholars. Of course, they're coming more to the enterprise. Ah, lot of discussion about hybrid and multi cloud these days. But what I want you to explain a little bit when? When When when your company was formed. You talk about, you know, doing these kubernetes environment. You do partner with AWS and azure, but ah, lot of what you do is on premises and that strikes people as a little bit unconventional in the thing. Or definitely 2017 and even for 2020. So help us understand. You know what it is exactly that you know the technology bring and why you think it's the fit for if you extend making private cloud on par with public. >>Yeah, it's not surprising to us at all, but it made no sense when we started with the rest of the world, right? Even the investors like not our other investors but the typical venture community toe the rest of the world. They thought that an object storage if it is not useful inside AWS, there is no use but an object storage at all. And we our question was very simple that the amount of data the world will produce in the next 10 years bulk off the data. Where is it going to be? Right? And it's not going to be in the public cloud. And it didn't sound obvious back then, right? And we saw that in the long run, public and private cloud will look alike but bulk of the data if it's going to be generated outside AWS while AWS s three sets the standard, the rest of the world what are they going to do? So many who was raised to be the S three for the rest of the world and the rest of the world is the biggest market. And back then there was no private cloud. There was public cloud and public cloud. What meant only AWS, right? And this was not so long ago. We're talking like 56 years, right? And then soon multi cloud came from multi cloud private cloud came what really accelerated. This is basically kubernetes and containers, right? In fact, containers started the trend and then Coburn It has accelerated it further nowadays. If you if you see why it's no longer a dream, are a faith based model, right, it's actually we're we're talking about, like a $540,000. Actually, 540,000 doctors pulled a day, right? And 400 like 400 well million or so Dr Pools in aggregate. That shows that the entire industry has changed, and it's already the Coburn. It is even public or private cloud. It is the one hybrid infrastructure layer, and now it has now it's no longer private Cloud is that question right? And customers are now able to move between public and private cloud. The trend is hybrid hybrid cloud. I think it's irreversible. >>Alright, you talked about Dr Poles and the code there, so let's make sure our audience understand exactly what you are. Sounds like your software sounds like open source is a piece of it. Help us understand. You know how you fit with Because if we're talking about object storage, there's gotta be some infrastructure underneath that. What does mean I owe provide and where do you turn to the partners? >>Yeah, so just like server less, it means that it's not like there is no server, right? It's about a software problem. Similarly, storage right When store when object storage is containerized, we still need drives, right? That is where VM ware V Sand comes. Descends Job is to virtualized the physical layer toe the basically container layer. But end of the day if you see the it is a software problem and what may I would just like a database would solve the metadata data store problem. I mean, I will solve the blob data problem. And in the public, cloud object storage is the foundational piece. It is the primary storage, but we saw this as a software problem, and when customers started building these applications, they actually containerized their application and use Cooper notice to roll out their application infrastructure. And when they do that, they cannot possibly by a hardware appliance on the public cloud. And even on the on the private cloud, they when they when they completely orchestrate two containers, they cannot roll out hardware appliances. This is where the the industry the cloud native community always saw this as a software problem. It was obvious to them for the enterprise I t it was not so clear. And the storage industry giants, if you see everyone off them is a hardware appliance play, and they are in for a total shock. And we were basically as a as reset with their seven or to update one, if there is a lot of interesting things to come. >>All right, So if if I understand Here you sit from a VM Ware environment, I've got V sand underneath. I've got Tangguh above, and you're you're providing that object service in between. So for our for our friends in the in the channel market on when thinking about gear, anything that V san can sit on, you just can come along for the ride. Do I have that right? >>Yeah. So underneath the sand is basically bunch of J boards, right? These are like Dell and HP servers with the drives in them on This is not a hardware appliance anymore, right? You look at the storage market, it is. Stand our NASA plans. That is how the enterprise I t operated not in the club world. And as we and we're moves into the cloud world, everything looks cloud native and in this case, the sand. NASA plans have no role to play. Even the object storage hardware appliance has no role to play because we and we're becomes the end where Visa becomes the new block storage layer. And then they have positioned object storage database. Everything as a data data store are a data persist since layer. So only this software only the software that is contained race gets to play on top of, um, where in the new World, including the storage itself. And it's No, there is no appliance here. >>All right, so and your your solution is is listed as kubernetes kubernetes native. So now you mentioned VCR seven, VCR seven, update one Now house full kubernetes support. I'm assuming Then you can plug into tansy you you can plug into, uh, Amazon Azure. Other kubernetes options out there. Is that the case? >>Yeah, So from a customer point of view, right? If you are on the enterprise, I d. Environment Now from I t administrator point off you. Nothing changes much other than from the V Center console itself. You now get to see me, and I will in in the first suspend data services. You click and deploy entirely as a software without even learning to spell Cooper notice. You can build a private cloud storage multi tenant exactly like how public cloud storage outrage. And that is from the private cloud point a few right, and it's purely software. You're not waiting for six months, but the hardware to arrive and long procurement cycles and provisioning all that is now provisioned as a software container. In just five minutes, you can actually set up a private cloud in Prospector. That's for the private cloud, right? But why? The reason why customers want this to be a software problem is they roll out their software on the on the private cloud on the public cloud for burst, wear clothes and sustained work clothes on private cloud burst workloads on public cloud. Noncritical jobs are anything that is fast moving on, convenience based. They push it to public cloud. Customers do want tohave one leg here and one like there. And nowadays even the edge on decentralized on the from the telco space toe video on other other areas even the edges now growing toe. They want a your software solution. The entire data center software is now containerized. They can roll out Public cloud Our private cloud are on the edge On with me No, we solve the data side the compute side Then we're already has done a wonderful job on the networking side. They have done it on on the beast on the storage site dated the physical toe container layer movies. And now the data storage part is what we solved. Now what does this do to the end user? Now they can build software and truly deploy on public private our age without any modification on entirely it is a software problem. This >>great. What do you find? Or some of the more prevalent use cases, you know, sitting on top, What applications or the key ones that people are deploying your solution for >>Yeah, So in the public cloud, if you see, that's that. That's actually a good place to start if you see in the public cloud, right, starting from even simple static website hosting toe aml, big data, workloads toe. Even the modern databases like Snowflake, for example is built on object storage in the public cloud. It has become a truly horizontal play. And that is how it started right there. W started with history and then came everything else. And now that trend is beginning to percolate into the enterprise. And surprisingly, we found that the enterprise was the explosion of data. Growth is actually not about like cat videos, right? What? What are these touring? Mostly We found that bulk of the data that is drowning that crisis messing generated data. And these are basically like some kind of log data event data data streams that are continuously produced on that actually can grow from 10 terabytes to 10 petabytes in a very short time. This is where clearly object storage has become the right choice, just like in the public cloud. But customers are now adopting object storage as the primary storage and now multiple applications. Whether it is the cloud native applications in like the Hangzhou Application Service like spring boot and like all the clothes on re stack from their toe. So all the m l big data workloads pretty much everybody has been verging to object storage as there foundation. >>Yeah, absolutely. You seen some of those use cases very prevalent here in the VM Ware community. I heard you talking about it. I was expecting to hear you talk about Splunk data protection, something that's been a big topic of conversation in the last few years. Obviously, VM Ware has a number of key partners. So I'm assuming many of those air who you are also working with. >>Look, it felt good broad Splunk Splunk itself is actually is an important move that what we did recently with VM where finally we can run Splunk natively on BM where at large scale and without any performance penalty and at a price point that it becomes really attractive Now comparing Splunk Cloud, where's the Splunk on Prem? We can actually show like at least like one third off what it would cost to run on Splunk load. So I don't know Splunk themselves would like it, But I think Splunk as a company would like what customers like, right? And this is where Splunk actually now can sit on many, many us, all the all their data stores. They call it smart store underneath underneath me. I will now, when the previous original Visa incarnation, we couldn't actually your huge amounts of data. But now, with the visa and direct, we actually have access to the local drives and you can attach as many drives as you want. Then if you want more capacity, more more number of servers so you can pack thousands and thousands off drives at a price point that even public cloud cannot be anywhere closer. And this is actually important. Yeah, environment for the Splunk customers. Because for them, not only the cost right, even the data is sensitive for them. They cannot really, really push it to the public cloud data generated outside of the public cloud. If data generated inside Public Cloud, probably Amazon has their own solution, and Splunk cloud makes sense. But when data is produced outside, these are sensitive data and it's huge volume, and they produce on an average, like the kind of users VCs center about. It's a day on on, then it's only growing at an accelerated pace. And this is where the Visa and Direct and Mini Oh, you can now bring that workload onto the number. Finally, the ICTY can control the control, the Splunk deployments. This is something important for I t right in the past, if you see big data workloads always ran on bare metal and silos, something I d hated right This time it is flexible that it's not just flexible, exactly gets better. >>Well, it sure sounds like the technology maturation has finally caught up on the VM ware standpoint with the vision that you and the team had. So give us a little bit. Look forward now that you've got kubernetes really being embraced by VM where on and starting to see maturation in this space. Where do we go from here? >>So we were actually, If you see what they brought to the table this time, they didn't actually catch up with others, right? Typically, the innovation in the recent times happened in the open source space and then the large vendors will come and innovate. Startups and open source started the innovation large, large. When the large winters come in later. But this time around, remember, actually did the innovation part and these and direct. It's actually a big step forward in the Covenant of CSE space. And the reason why it's a big step is C s A. Traditionally is designed for the sand gnats vendors and using the same C s. A model, remember, was able to bring in large work clothes and that allowed entirely to use the local drive possibility. Right now it moving forward. What What we will see. What were said to see is the cloud native workload. Actually a ran as a silo in the Enterprise, right? There was big data workloads. There was the applications team that ran Cooper knitters and containers on their own. There are on their on their own develop shop on enterprise. I'd ran the idea introspect These three were not connected on finally this time around. By bringing cover natives native into the I T infrastructure, there is going to be a convergence. You will not. The silos will get eliminated. Big data, big data workloads, ml wear clothes on bare metal will now come toe come toe. Then I will be aware that the Governor disk combination and you will see the the coordinative applications space. They will hand over the physical layer infrastructure onto the VM Ware e and everybody coming together. I think it's the best. Big step forward. >>Well, maybe. I sure hope you're right. We love to see the breaking down of silos. Things coming together. We've been a little bit concerned over the last few years that we're rebuilding the silos in the cloud. We've got different skill sets different there, but we always love some good tech optimism here, uh, to say that we're gonna move these sorts of Thank you so much. Great to catch up with you and definitely look forward to hearing more from you and your customers in the future. >>Thank you to this. Wonderful to be on your show. >>All right. We want to thank everybody for joining VM World 2020 for day. Volonte John, for your big thanks to the whole production team and of course, VM Ware and our sponsors for helping us to bring this content to you. As always, I'm stew Minuteman and thank you for joining us on the Cube

>>from around the globe. It's the Cube >>with digital coverage of VM World 2020 brought to you by VM Ware and its Ecosystem partners. Welcome back to the Cube. Virtual 2020. Coverage of VM Ware, VM World 2020 Virtual. I'm Sean for your host of the Cube. Join with Dave Alonso. We got a great guest. Carol Carpenter, Who's the chief marketing officer of VM Ware Cube Alumni move from Google Cloud to VM Ware. Carol, great to see you. And thanks for coming on the Cube for VM World 2020. Virtual coverage. Thank you. >>Yeah. Thank you both for having me here. Delighted to be here. >>So we've talked about many times before, but you're very in the cloud. Native space. You know the market pretty well. I gotta ask you what attracted you to come to the end? Where what was the What was the reason? Now you're heading up marketing for VM. Where what was the driving force? >>Well, a few things, you know, Number one. I've always had a passion for this space. I love the cloud. I was involved in an early stage company prior to Google Cloud that really had the promise of helping people get enterprises, get to the cloud faster. Um, and when I, you know, look around and I Look which kind of which companies are shaping the future of technology? VM ware, Certainly one of those companies. Second reason goes without saying the people in the culture, incredible leadership and empowerment all throughout Vienna, where and it's it's quite exceptional. And the third is I really think customers are on a really tough journey. Um, and having been at a hyper scaler, having worked at places where you know, cos air in a more traditional legacy environment, it makes it made me realize like this is a tough journey. And I think the, um where is uniquely positioned to help enterprises with what is a complex journey, and it's a multi cloud world. I'm sure you know that our customers know it. And how do you make all these disparate systems and tools work together to deliver the business results? I believe the M where is uniquely positioned Thio. >>It's interesting. VM Ware is going to a whole nother level. We've been commenting on our analysis segments around the business performance, obviously, and the moves they've made over the years. This is our 11th VM world. Keep started 10 years. 11 years ago. Um, we've been seeing the moves so great. Technology moves, product moves, business performance. The relationship with the clouds is all in place. But then Cove, it hits, okay? And then all that gets accelerate even further because you've got, you know, companies that I have to use this downtime to re modernized. And some people get a tailwind with modern application opportunities. So it's interesting time to be, you know, on this trajectory with VM ware and the clouds, what's your thoughts? Because you join right in the middle of all this and you're in and I of the storm. What's your view on this? Because this is a, uh, forcing function for companies to not only accelerate the transformation, but to move faster. >>Yeah, for sure. You know, it's been an incredibly challenging time, I think for everyone, and I hope everyone who's watching and listening is safe. Um, you know, we talk about decades of progress being made in two weeks, and I guess that's the silver lining. If there is one, which is this ultimate work? Remote work from home that we've enabled and the work anywhere. It's been completely liberating in so many ways. Um, you know, it's an area where I look at, there's how we lead our teams and how do we maintain relationships with customers, which obviously requires a different type of interaction, of different type of outreach? And and then there's what are the solutions at scale And you know, im I pleased to say, like there were absolute big lifts in certain areas of our business, particularly around, you know, remote work and our digital workspace solutions, you know, really enabling companies to get thousands of workers up and running quickly. That, combined with our security solutions and our SD wan solution to really enable all of these remote homes to become thousands of remote offices. So there's all of that, which is incredibly positive. And at the same time, you know, I have to tell you, I joke, but I still haven't figured out where the bathroom is, you know, free three plus months. So that way I miss the human connection. I miss being able to just see people and give people a hug now and then when you want Thio >>e mean, VM. Where? Carol, It's amazing. Company. You mentioned the culture before. It really started as a workstation virtualization company, right? And then so many challenges, you know, and use a computing. You guys do an acquisition bringing Sanjay Poon in all of a sudden, you're the leader there cloud, you know, fumbled a little bit, but all of a sudden, the cloud strategy kicking on all cylinders, we see that, you know, growing like crazy. The networking piece, the storage piece you mentioned security, which is a amazing opportunity. Containers. They're gonna kill kill VM ware. Well, I guess. Guess what? We're embracing them. It seems like culturally vm where it just has this attitude of if there's a wave, you know, we're gonna ride it, we're gonna embrace it and figure out how to deliver value to our customers. What's your thinking on that? >>Yeah. I mean, it's such a VM ware, such an innovative company. And that is another reason that attracted me on disability to look at what customers need. Like, this is an incredibly were an incredibly customer centric company, listening to customers, understanding their needs and providing a bridge to where they need to go while also providing them the resiliency and needs they have today. That is what thrills me. And I think we have such an incredible opportunity to continue to drive that future innovation while also being that bridge. Um, I have to tell you, you know, I've known VM Ware for a long time, and what appealed to me is this broader portfolio and this opportunity to actually tell a broader business value story to be able to actually tell that story about not just digital transformation but business transformation. So that's what that's. That's the journey we're on and it's it's happening. It's really I mean, you look at all the customers, whether it's, you know, JPMorgan Chase to, um, a nonprofit like feeding America to, you know, large companies like Nike. It's really incredible the impact and value we could bring. And I feel that my job and the marketing team's job is, I tell them like they're all these diamonds in the backyard. It's just some of them are a little dirty, and some are they're just not fully revealed, and it's our job, todo and you know, dust them off and tell the story to help customers and prospects understand the value we could bring. >>That's how should we be thinking? How should we be thinking about that? That business value, transformation, business transformation? You you? Certainly when you think of an application's company that there's easily connect the dots. But how should we be thinking about VM Ware in that value chain? You an enabler for that transformation? Can you provide some color there? >>Yeah, let me give you some specific examples like Look at, um, so the addition of Tan Xue to the portfolio is what enables us to have these discussions that, let's face it, the only reason people need or want infrastructure is because they want to deploy an application. They want to write an application. They want to move an application. And Tan Xue, which is our container based, kubernetes based orchestration solution and lots more to it. That's what how it is in simple terms that gives us the ability to work with companies, lines of business as well as developers around riel. Business transformation. So two quick examples one. I can't say the name quite yet, but I think very large pharmaceutical company who wants to launch and have a mobile app to help patients. People who are taking Cove in 19 tests get the results, understand the results, ask questions about the results and have one place to go that's really powerful. And to be able to develop an app that is scale built for scale, built for enterprise, built to be resilient when patients are trying to get information. Um, in four weeks, I mean, that's pretty. That's quite incredible. Another example is, you know, very large e commerce company that, you know, you mentioned Cove it and some of the challenges we know retail has certainly been kind of, ah, tale of two cities, right? Some companies with lots of lift and others with real struggle in the physical world. But anyway, large retailer who had to within weeks flip to curbside pickup, Um, being able to look customers being able to look at inventory on demand, those kinds of capabilities required ah, wholesale rewrite of many of their e commerce applications. Again, that's a place where we can go in and we can talk to them about that. And by the way, as you know, the challenge is it's one thing to write and deploy an app, and then it's another to actually run it at scale, which then requires the networking, scalability and flexibility it requires. The virtual, um, storage. It requires all the other elements that we bring to the table. So I think that is the That's kind of the landing spot. But it's not the ending spot when we talk to customers. >>Carol talk about the challenge of VM World 2020 this year. It's not in person. It's one of them. It's an industry event. It's been one every year. It's a place where there's deep community, deep technical demos, beep deep discussions. Ah, lot of face to face hallway conversations. That's not happening. It's virtual. Um, you came right in the middle of all this. You guys pulled it together. Um, got a You got keynote sessions and thanks for including the Cube. We really appreciate that as well. But you have all this content. How did you handle that? And how's that going and and share some, uh, color on what it took to pull it off. And what's your expectation? >>Yeah, So you know. Yes. VM world is considered the gold standard when it comes to industry events. I mean, from the outside in this is the canonical I t event. And so I feel, really, you know, honored that this franchise is now in my hands and have an incredible team of people who obviously have been working on it for prior to my joining. So I just feel honored to be part of it. Um, this is going to be the world's largest VM world. And on the one hand, miss the energy in the room, Miss seeing people, everything you talked about, the serendipitous interactions that the food line or coffee bar. Um, but going virtual has so many benefits. Some of the things we were talking about earlier, the ability to reach many, many more people. This event is going to be 5 to 6 times larger than our physical event. And that's not even including the VM world that we're running in Asia in China. And the other thing that makes me super happy is that over 65% of our registrants and of the attendees here are actually first time VM world attendees. So this ability to broad in our tent and make it easier I mean, let's face it. You know, being able to fly, whether it was Vegas or San Francisco is originally planned. Stay in these expensive hotels and take that time it was. It's a big ask. So by going virtual, we actually have expanded our audience tremendously. Three other thing I am really excited about is we have 800 plus content sessions. We are following the sun. We have live Q and A after every session. We have really the best mobile app for any events, so I encourage you to take a look at that which does enable the chat interaction as well as you know, path funding through the many channels we have of contact. Its's Look, we're learning, and I'd love to follow up with you later to hear what you've learned because I know you've also been doing a lot. Virtually, I think the world is going to move to something that's more hybrid, some combination of virtual and small group, you know, in person, some local events of some sort. Um, but this one I'm super excited about, we we really have seen high engagement, and I just think, Well, I look forward to hearing everyone's feedback. E >>I think one of the things that we've been hearing is is that I can now go to the M world. I can participate now virtually it's it's kind of I would call First Generation writes me the Web early days. But you're right. I think it's gonna open up the eyes to a bigger community, access a bigger pool of data, bigger pool of interactions and community. And when they do come back face to face, people be ableto fly and meet people they met online. So we think this is gonna be a real trend where it's like the r A. Y of this virtual space is tremendous. You could do demos. You conserve yourselves, you could consume a demo, but then meet people face to face. >>And by the way, we have, you know, a tremendous number of fun activities. Hopefully you've taken part in some of them. Everything from puppy therapy Thio magic shows to yoga Thio Um you know John Legend legend performing. So I agree. I think the level personalization and ability to self serve is going to be out of this world. So yeah, it's just the best. >>Your event, just some key things that we can share with the audience. Cloud City has over 60 solution Demos Uh, there's a VM World challenge That's fun. There's also an ex Ask the expert section where you got Joe Beta and Ragu and other luminaries there to ask the questions of the That's the top talent in the company all online. And of course, you get the CTO Innovation keynote with Greg Lavender. So you know you're bringing the big guns out on display on it. Z free access. Um, it's awesome. Congratulations. We're looking forward Toa see, with the day that looks like after, So what's the story line for you? If you had to summarize out the VM World 2020 this year, what's coming out from the data? What are you hearing? Is the key themes, Actually, the tagline. You know, uh, you know, possible together, Digital foundation, unpredictable world. But what are you hearing, uh, in the virtual hallways? >>Well, a few things, but I'd say the top take away is that VM where has spread its wings, has embraced mawr of the different ICTY audiences and is driving business transformation for companies in new and pretty unique ways. What and then obviously like slew of announcements, new partnerships, new capabilities, everything around multi cloud we have. As you know, every single cloud provider is a partner on the security front, intrinsic security built in throughout the entire stack. The the other part that I I think it's super exciting are these partnerships were announcing everything from what we're doing with and video to make a i mawr accessible for enterprises in production to what we're doing around sassy, secure access Service Edge. Being able to provide a holistic, secure, distributed environment so that every worker, no matter where they are, every endpoint, every remote office could be fully secured. >>You know, in VM where is the gold standard of Of of the Ecosystem and VM world? Of course, they're all in the showcase and it was hard fought. I mean, it took a long time to get there, and you know, the challenges of building that. And now you mentioned in video. You see all these new tail winds coming in and and then I've seen companies launch at VM World. And so you know that ecosystem is, as I say, it is very difficult to build. But then becomes a huge asset because this just gives you so much leverage. A zone organization, your company's your partners, your customers. >>Thank you, Dave. Yeah, we're super excited. And I should say that like the partner and the ecosystem here is unparalleled. And our challenge is how do we provide? And you know, this Like, how do we provide the strategic vision and that practitioner level content? So we're gonna you know, that's what we're committed. Teoh is making sure that our practitioners get everything they need in every every area of expertise, as well as making sure we're conveying our business story. >>Carol, thanks so much for coming on. Really appreciate the inside one final question for you as we get through this crisis soon hybrid comes back for events, certainly. But as the CMO the next gen story, you now have a chief customer officer. We interviewed him. Well, the n words go to the next level. What's your goals? What are you trying to accomplish? And you've got a lot of things going on. Certainly a big story to tell. A lot of ingredients. Toe kinda cook a great, great story here. What's your goals? See him over the next year. >>You know, my goal is to help drive the business transformation and you've heard it from Submit. You've heard it from others at this point. But really, you know, the company is going We're going through a dramatic transformation from being, you know, ah, license on Prem Company to being a multi cloud, modern SAS company. So my goal is to support that. And that means modernizing the way we do marketing which, you know, you say, Well, what does that mean? It means customer focus, customer lifecycle marketing. It means agility, being able to actually use data to drive how we interact with customers and users so that they have those great experiences and they continue to use the product and Dr Adoption and Growth. And the other part of it is, um, b two b marketing, as you may or may not have noticed, is incredibly boring and dull. And I know I'm guilty of this, too. We get caught up in a lot of but jargon and the language, and I am on a mission that we're going to do great B two B marketing that helps customers understand what we do and where we express the value simply clearly and in in differentiated way. >>That's awesome. >>Yeah, Why should the consumer guys have all the fun? Right? >>Right, Well, and that's part of being, by the way a SAS or subscription company is. Everything we do needs to be consumer simple at scale and with the secure ability and the reliability of what an enterprise means. >>Well, I got to tell you that the irony of all this virtual ization of the world with Covic virtual events e one of the big surprise is we're gonna be looking back at is how much it's opened up Thio Mawr audiences and new ways of modernizing and taking advantage of that. Certainly with content in community, you guys are well positioned. Congratulations for a great event. Thank you for coming on and sharing your insights, and we'll keep in touch. We'll try. We'll try to make it exciting, Mister Cube. Thank you. Appreciate >>it. Thank you. Awesome. Thank you. Thank you, John. >>I'm Jennifer David. Lot Cube. Coverage of the M 2020 Virtual. This is the Virtual Cube. Have now virtual sets everywhere. All around the world. It's global. Thanks for watching

>>from around the globe. It's the Cube covering HP Discover Virtual experience Brought to you by HP >>Welcome back. I'm stew Minuteman. And this is the Cube's coverage of HP. Discover the virtual experience. Gonna be digging into some primary storage. Happy to welcome to the program. First time guest. Former Assad. He's the vice president and general manager for both primary storage and data services with Hewlett Packard Enterprise. Omar, thanks so much for joining us. >>Thanks to happy to be here. Thanks for the invite. All >>right, so So why did you start out? Frame out for us? Kind of Ah, where primary storage fits in in the portfolio in your charter >>there. Thanks. Yeah. So primary storage is a combination off hp, primera, HP, nimble and all the associative software and data management services that go along with it. We are part of the broader HP storage umbrella. In addition to that, we have the HB h C I business and the HP complete partnerships that partner with our go to market partners and bring total intentions for our customers. From my perspective on the general manager for Primary nimble and all the data management services that come along with it. So that's what people. The primary storage portfolio mainly centered around block services for our for our customers. >>Excellent. Well, Omer, you know, you've been in the storage industry for quite a while. We always know that the only constant in our industry is that things are always changing. However, here in 2020 it's a little bit more unusual than normal. Give us a little bit of insight as to you know, how your customers responding, how HPE is helping them during the current global pandemic. >>Obviously, you know, across the industry across the world, it's a very difficult time, you know, definitely where customers are facing some challenges from our perspective. You know, one of the biggest things that we noticed was in these unprecedented safety is the paramount eso concern for each one of your customers and for HP ways in our fellow sort of workers around the globe, the access to the data center has costs, um, some challenges for our customers, obviously for capacity expansion purposes, for scaling up work from home needs. You can do all of them. But for all of our customers, you know, as the pandemic kid in the shelter in place. Global policies came across the access to it. Did the data center became a big problems? Well, right, so just, you know, a lot of vendors that make changes to it. After these solutions off an HP perspective, we added a couple of policies, like 90 days payment difference. In addition to that, a bunch of financing capabilities to allow our customers to focus on that cash flow help on not to worry about some of the purchase decisions, but it comes from a storage perspective now. In addition to that, HP was also fortunate enough to have to cloud storage services. We have data protection online services. They have block storage online services. These are just sort of cloud based services that are available in conjunction with our portfolio to our customers. So one of the unique ways that we were able to help our customers is for without accessing their data center, they were able to slip a lot of their own from storage and former Peter snapshots or data migrations into our cloud storage subscriptions, which we expect extended to our customers and they were able to expand, and we're just in time capacity to scale up there in data center needs without actually accessing the business. So some down perspective. It was very profound experience that we had in order to sort of keep our customers operations running while we were shipping at psychopathy an expansion capacity for them as they scale sort of work from home operation. Like VD. I database scale up as as they adapted to these sort of uncertain times. >>Well, excellent. Absolutely. A spotlight has been shown on you can the products and services with liver for what we needed. That flexibility that you mentioned so critically important. Great to see things like the financial pieces to to make sure you can help companies in these uncertain times here at Discover. So, of course, let's tee up and not keep things waiting any longer. Uh, what's new? Ah, for your piece. Polio. >>So there are a couple of the new announcements that we're bringing to the market over here, right? And one of the biggest ones that I'm most excited by is obviously autonomous operations and ai ops that we're now extending, uh, for our customers for actually taking action. So what that means is, we were sort of the first to market with AI ops, which is our info side technology that was built off the top three nimble storage acquisition that happened within HP. Then we sort of extended that to, uh, to be primarily, we extended that to HP three par on then Also, we're now extending that to be simplicity so that the enormity of the size off this AI operation on automation that it just continues to grow right from. From from a primary perspective, especially, we're now bringing intelligent and intelligence autonomous operations on two primary as well, which basically means all the models and all the AI engines that we have trained for analytics for helping our customers. Our 13 workloads for providing proactive support and pro active recommendations to impose a couple of those models are now ported into our tiers of the portfolio. That is HP primarily so not only can we make recommendations in primary, but now we have also made the Kent. If the customer allows us to go ahead and actually implement those decisions, eso, Primerica and automatically adjusts without having the user intervene because in tier zero applications, the time to intervene is very, very no food non existent. So given certain set of parameters and given a certain set of policies. Http Primary. I can now execute the recommendations autonomously and make real time changes, the workloads and profiled in US policies to keep our customers Boeing rather than just a recommendation. Again, this is the first of its class for AI, and autonomous applications with intelligence is not only in recommendations but now also going ahead and executing. That's decisions from a primary storage perspective. >>O Mara with the things that you were just talking about, this bring us inside. You know what's changing inside the customers that you're working with, you know, traditionally, storage. You know, you had a storage administrator, people thinking about you know, the speeds and feeds and all the knobs that they can turn with storage. When you start talking about autonomous and AI functions coming in, I have to expect there's different requirements from the customer and there's different people engage with it s o, you know, bring us inside what you're seeing at the customer side. >>It's actually interesting you here you could explode on, right, So from a customer perspective, it's always you know the the do more with less right that is happening on the training side that is happening on the customer persona side. So, you know, simplifying the portfolio. Is it absolutely one of the biggest, therefore, customers? They're the general push the words the I t generalist back there. Management perspective. From a perspective, there's a lot of simple City that is desired. So one of the biggest things that we have changed with 18 primarily is that if the industry's first tier zero platform, it gives 100% availability guarantee s so it really simplifies from a responsibility perspective from a customer's perspective, where we picked up most of the risk by giving the customers 100% availability guarantee. It's the industry's first year zero platform that is self upgradable, self installing and now also self autonomously executing operations on the customer's behalf. So again, from a monitoring perspective, from from an installation perspective from a day to day operational cost perspective, it's really, really ties into that. Do more with less team from a customer's perspective, right? And then the maximum from an AI ops perspective. You know, Prospect Analytics. We were the 1st 1 to bring that to the market. Now we've extended up to it across the portfolio on and then some recommendations. Perspective. Not only there are these proactive recommendations, but then also, if the customer allows us, we will go ahead and execute those recommendations in order to 24 by seven mission critical operations continuously running and continuously adapting to changing conditions from a customer perspective and then on the customer side. Again, there's a lot more simple a city that has been enforced into the environment because again yourself installed so complete, self automate, self autonomous, sort of storage operations happy introduced in tier zero environment. And I think that's the biggest breakthrough in bringing that simplicity in the Tier zero. >>Excellent. You also you mentioned that one of the things that companies air leveraging now when they need to be working remote is the remote backup capability. Bring us the latest as to what he's doing when it comes to a cloud backup. >>So against what you raised, an important point right? One of the biggest things that this pandemic has so far made the ICTY operational staff realized that although there could be an outage, but there could be an outage of the kind where the systems might be running. But you won't have access to the data center, right? This shelter in place has been huge learning lesson for for operation teams. Right, So one of the things that we have now introduced, you know HP was with nimble storage earlier was one of the first technologies to have a cloud storage block. Services available to our customers now have expanded that portfolio, and now we have cloud volumes also available. So when you buy HD primera as your peers zero offering or if you buy a 80 nimble storage as your mid range Tier one offering with both, we now include http cloud volumes of backup services. So not only do you have access to on Prem storage, but you have access to backup capabilities, which are not managed by HP for our customers as well. And then, in addition to that, the mobility technology that sources Depot that transfers these backups into an HP and managed back up service is also included with the piece of software and then, in addition to that, we have also made Hve cloud backup available to our highest partner. So whether you were seen whether you're calm vault, we have source site plug ins available so our customers water on our partner ecosystem and also take advantage of that. One of the biggest changes that you know, as you know, Reid rate at this point, it is included with our portfolio is included from a software perspective. No particular physical changes need to be made at the data center, and customers can take advantage of that. You know, as soon as they start consuming the the primera or nimble boxes along along with the rest of the portfolio. >>Yeah, you know, back up to the cloud was one of the earliest cloud storage solutions that we saw there. It's good to hear you say that you you've got kind of integrations with partners and with your portfolio, anything else that you point out that really differentiates what HP is doing compared to other cloud providers or other software solutions out >>there. So to do things right, So from from a data protection perspective, this entire software portfolio is sort of bundled in when, when you when you look at HP primera or when you look at HP nimble like one of the biggest different shading factors is that the entire encapsulation off a solution from a workload perspective is Write your application autonomous support. So whether you're running sequel Oracle DB next gen applications. The awareness of these workloads is present inside of info site, and it is also present inside of the boxes. And then he regards to that their lifecycle management. Uh, there, you know, data visibility's recovery capabilities there Diyar capabilities that entire equal system and and what what it takes to make a little work. It's also built into HD primarily and being nimble environments and proactive support off visibility and lifecycle. Operational support of these workloads that the wave missed from an intelligence perspective is built in with people set right. So one of the largest single or the most critical difference is that it's not a piecemeal solutions. The entire ecosystem portfolio from a protection lifecycle management. We are just a death is completely talk to and incorporated. When you buy any particular aspect of the V block storage. >>Excellent. Well, when we talk about primary storage, one of the big impacts on that market has been that the wave of hyper converged infrastructure. You know, I've had conversations. Everything from your Green Lake offering is how to have a managed service with many options with h c. I underneath that, of course, HP purchase simplicity. Help us understand. You know where you think HD I fits today and how that relates toe overall, your section of the market >>Absolutely right. So AI has had a profound impact in simplifying the consumption of the data center. Right? 80 I, according to me, is an experience. It's an infrastructure consumption experience. Ah, storage, networking. Compute or abstracted out, and you start to consume that as Watson Machine Instances to simplify your operations. Right? So from an HP perspective, 80 simplicity is one for our largest offerings in the portfolio for, you know, for smaller data centers. For for the Generalists, for the Edge Cases HP Simplicity Simplicity is one of the preferred choices that the customers built right now. In addition to that, we've also introduced DHC I, which is this ability aggregated 80. Either this aggregated 80 a sort of on the name it is, it is sort of a conversation starter that that's why we love it. But again, in keeping to do the nature off. You know, it's the eyes of consumption. Once you Once you put the infrastructure in the closet and you shut the closet door, you should not be able to sort of tell whether it's a single box that's running the entire portfolio. Are this aggregated storage, networking and compute instances that are running the portfolio? From our perspective, you know the flexibility that the customer has from a consumption model. So storage, networking and compute in a single model in a single chassis, if that is simply for for the customer. But then if the compute and the networking and the storage needs need to still independently but yet maintain the same simplicity off the consumption infrastructure, we offer that use case as well. And that's where DHC I based on HP Nimble storage with HP Prime servers and Aruba EMC switches all consumed as a single software comes into play, so all the flexibility are in worse. But the simplicity of hyper converged is consolidated, and then, from a from a financial perspective, the customers can buy on cap backs, and all PACs basically relate or not be like it's up to the customer But again, then the focuses focuses one on the hardware. Stupid focuses on what the software consumption layers are. And then from a flexibility perspective, yet being able to scale storage and networking independently should the customer want that flexibility? >>Yeah. You know, without getting into too much of the naming conventions we actually, we keep on the research arm. We had put out what we call server san, and it was looking at the architectures that the hyper scale environments were doing, which was even different. Really? You bake, you know, the scalability that you need into the apple Asian, Um, and therefore, some of the underlying software which in scale you do different agency. I dhc I You know any other prefix in there? We like to have an umbrella rather than, you know, just a bucket that you put things in with rigid environment. Okay, so, uh, I guess the final takeaways, you know, any other key things that you want point out from HP Discover, You know, any sessions, papers like that people make that they take away from this week's event. >>They obviously autonomous operations with info site models being actually executed on on Prem storage is one of the biggest takeaways. In addition to that, we brought, you know, mission critical VR to all three par both primary and nimble storage platforms. A swell so three market VR where cloud storage is also integrated as part of that VR story. So you can have synchronous replication between two sites and then a bunker site, whether that be 1/3 autonomous data center or it can >>be it be >>cloud story off as part of that that here, in addition to that, we introduced all the Emmy primera on and be introduced storage class memory on the nimble storage architectures as well. So obviously further pushing the envelope, Sof hp primarily of porn or massively, Pablo, all in the in the system and then nimble storage, which is our cash, accelerated our connector. Now, as another tier of storage class memory. So we give you the performance of storage class memory. At the price of all flash arrays are some of the biggest capabilities that we're putting forward. And then lastly, you know, in regards to started automation, you know, we've all support on it be primary, uh, you know, be able. Was legacy already supported on It's the Nimble. It's combining Primera Nimble 34 over there gives it one of the largest adoption and promoters of vehicles out there with the largest people in small. Based on the last but not believe we're now introducing, you know, Google and costs. And we will see a size based dinner. Uh, started automation drivers for both HP nimble as well as for you know, uh, HP primary. So kubernetes CS i compliant container set of implementation drivers have now implemented in both the platforms that are available for general use for our customers that prefer to run bare metal or container based workloads or for their production. >>Alright, well, Omar, no shortage of updates that you give our audience to be able to dig in and find out the latest on your portfolio. Thanks so much for joining us. >>Absolutely pleasure to be here. Thanks so much. >>Alright, stay with us for lots more coverage. HP, discover virtual experience on stew minimum. Thank you for watching the Cube. Yeah, Yeah, yeah, yeah, yeah