>> Narrator: From theCUBE Studios and Palo Alto in Boston. Connecting with thought leaders all around the world. This is a CUBE conversation. >> Hey, welcome back everybody. Jeff Frick here with theCUBE. We're at our Palo Alto studio as kind of our on going leadership coverage of what's happening with the COVID crisis, and really looking out into our community to find experts who can provide tips and tricks, and some guidance as everyone is kind of charting these uncharted waters if you will. And we've got a great cube alarm in our database. He's a fantastic resourcer. We're excited to get him on. Share the information with you. We'd like to welcome once again, Darren Murph. He is the Head of Remote for GitLab. Darren, great to see you. >> Absolutely, great to be here. Thanks for having me. >> Absolutely, so thank you and. First off, we had you on earlier this year, back when things were normal, in kind of a regular review. Who knew that you would be at the center of the work-from-home universe just a few short months later. I mean, you've been doing this for ever. So it's kind of a wile old veteran of the work-from-home, or not even from home, just work from some place else. What are some top level things that you can share for people that have never experienced this before? >> Yeah, on the working front. If you're one of the people that are working from home, I think there's a couple of things you can do to help acclimate, make your world a little bit better. The first is to try to create some sort of separation between your work life and your personal life. Now if you have a home big enough that you can dedicate a workspace to being your office, that's going to help a lot. Help from a focus standpoint and just. You don't want those lines between work and life to blur too much, that's where isolation kicks in. That's where burnout kicks in. You want to do whatever you can to avoid. You got to remember, when you're not physically walking out of a office and disconnecting from work. You have to replicate that and recreate that. I actually recommend for people that used to have a commute and now they don't. I would actually black something in your calendar, whether that's cooking, cleaning, spending time with your family. Resting more, anything so that you ramp into your day very deliberately and ramp out of very deliberately. Now on the team leading front. I'm going to say it may feel a little counter intuitive, but the further your team is from you, the more distributed they are. The more you really need to let go and allow them to have mechanism for feeding back to you. Managers job in a remote setting switches from just being a pure director, you're actually being an unblocker. A really active listener. And for people who have gotten to a certain point in their career through command and control, this is going to feel very strange, jarring and counter intuitive, but we've seen it time and time again. You need to trust that your workers are in a new environment. You have to give them a mechanism feeding back to you to help them unblock whatever it is. >> You know that's funny, we had someone on as part of this the other day, talking about leaders need to change their objectives that they're managing to, from kind of activity based, to deliverals based. And it actually floored me that someone is still writing in a blog in 2020, that people have to change their management deliverables from activity to deliverables. And it was so funny, you know, you had Martin Mikos on, we had him on too. My favorite comment was, "It's so easy to fake it in the office and look busy, "but when you're at home all you have is your deliverable." so it really, it seems like there's kind of a forcing function to get people to pay attention to the things they should be managing to anyway. >> You said it, forcing functions. I talk about this all the time, but there are so many forcing functions in remote that help you do remote well. But not only just do remote well, just run your business well. Even if you plan on going back to office. On some level there's a lot of things you can do now to help pave the infrastructure to creating a better and more effective team. And as a manager, if you have it in a writing down. The metrics or expectations for your direct reports in the office, now's the time to do it. Subjectivity is allowed to flourish in the office. You can praise or promote people just kind of how much you like them or how easy they are to work with. That really has nothing to do with metrics and results. I've often been asked, "How do you know if "someone's been working remotely?" And my response is, how do you know if they were working in the office. If you can't clearly answer that in the office, then you're not going to be able to answer it remotely. So frankly, in these times a lot of the burden falls more on the manager to actually take a hard look at what they're clarifying to their team. And if the metrics aren't laid out. It's on the manager to lay that out. It's not the responsibility of the direct report to figure out how to prove their worth. The manager has to be very articulant about what that value looks like. >> Right, and not only do they have to be articulate about what the deliverables are and what their expectations are, but. You guys have a remote play book GitLab has published, which is terrific. People should go online, it's 38 pages of dense, dense, dense material. It's a terrific resource, it's a open source, you got to love the open source, eat those. But one of the slides that jumped out to me, and it's consistent with a lot of these conversations that we're having, is that your frequency of communications when people are not in the same room together. Has to go up dramatically, which is a little counter intuitive, but what I found even more interesting was the variety of types of communication. Not just you kind of standard meeting, or you standard status on a project, or maybe a little bit of a look forward to some strategic stuff. But you outlined a whole variety of types of communication. Objectives or methods, or feel if you will, to help people stay connected and to help kind keep this team building going forward. >> So here's the thing about communication. You've got to be intentional about it in a remote setting. And in fact, you need to have more intentionality across the board in a remote setting. And communications is just a very obvious. So for a lot of companies, they leave a lot of things to spontaneity Inter-personal relationships and communications are two of the biggest ones. Where you may not actually lay out a plan for how work is communicated about, or what opportunities you give people to chat about their weekends, or sports, or anything like that. You just kind of put them in the same building and then people just kind of figure it out. In a remote setting that's unwise. You're going to get a lot of chaos and disfunction when people don't know how to communicate and on what channel. So at GitLab we're very prescriptive that work communication happens in a GitLab issue or a merge request. And then informal communication happens through Zoom calls or Slack. We actually expired our Slack messages after 90 days, specifically to force people not to do work in Slack. We want the work to begin where it needs to end up, and in that case it's a very, it's a tool, GitLab, that's built for asynchronous communication. We want to continue to encourage that bias towards asynchronous communication. So yeah, we write down everything about how we want people to communicate and through what channels. And that may sound like a lot of rules, but actually it's very much appreciated by our global team. We have over 1200 people, in more that 65 countries. And they all just need to know where communication is going to happen. And our team is really cohesive and on the same page because we're articulant about that. >> So I want to double down on that. On 'A secret is peace', 'cause you brought this up, or you and Stu brought it up in your conversation with Stu, and Stu raised an interesting point, right. Unfortunately in the day of email and connected phones, and this and that, there has grown an expectation that used to be business, okay was, "I'll get back to you within 24 hours "if you leave me a voicemail." And lord knows what it was when we were still typing letters and memos, and sticking stuff in the yellow envelop with the string, right, as multiple days. But somehow that all got changed to, "I need to hear back form you now." And often it feels like, if your trying to have just some uninterrupted work time, to get something done. It's like, why is your lack of planning suddenly my emergency. And you talked about, you can't operate that on a global, asynchronous team because everyone's in different timezones. And just by rule, there are going to be a lot of people that are not awake when you need the answer to that question. But that you've developed a culture that that's okay, and that that is kind of the flow and the pacing which A, forces people to ask in advance, not immediately when you need it. But also gives people unfettered time to actually plan to do work versus plan to answer communications. I wonder if you can dig into how did that evolve and how do you enforce that when somebody comes in from the outside world. >> The real key to that is something that might not be immediately apparent to everyone. Which is, at GitLab we try to shift as much burden as we possibly can humans to documentation. And this even starts at onboarding, where to get onboarded at GitLab, you get an onboarding issue within GitLab, with over 200 check boxes of things to read and knowledge assessments to take. And humans are a part of it, but very minimal compared to what most companies would do. And the thing that you just outlined was, we're talking about asking questions. Or tapping someone on the shoulder to fill in a knowledge gap. But at GitLab we want to write everything down in a very formalized structured way. We try to work handbook first. So we need to document all of our processes, protocols and solutions. Basically everything that we've ever seen or done, needs to be documented in the handbook. So it's not that GitLab team members just magically need less information, it's just that instead of having to ask someone on our team, we go ask the handbook. We go consult the documentation. And the more rich that your documentation is, the less you have to bother other people, and the less you need to rely on synchronicity. So for us it all starts with operating handbook first. That allows our humans to reserve their cycles for doing truly creative things, not just answering your question for the thousandth time. >> Right, another thing you covered, which I really enjoyed was getting senior executives to work from home for an extended period of time. Now obviously, before COVID that would probably be a lot harder to do. Well now COVID has forced that. And I think to your point about that is, it really forces the empathy for someone who had no interest in working from home. Didn't like to work from home. Loves going to the office, has their routine. Been doing it for decades, to kind of wake up to A, you need to have more empathy for what this is all about. And B, what's it all about by actually doing it. So I wonder, kind of your take in the movement to more of a work from anywhere future. Now that all the senior executives have been thrown into this work from home situation. >> Look Jeff, you never want to waste a crisis. We can't wish away the crisis that's in front of us, but we can choose how we respond to it. And this does present an opportunity to lay ground work, to lay infrastructure, to build a more remote organization. And I have absolutely advocated for companies to get their leadership teams out of the office for a meaningful amount of time. A month, ideally a quarter. So that they actually understand what the remote life is. They actually have some of those communication gaps and challenges so they can document what's happening. And then help fix it. But to your point, executives love going to the office because they're on a different playing field to begin with. They usually have an executive assistant. Things are just. There's less friction in general. So it behooves them to just kind of keep charging in that direction, but now what we have is a situation where all of those executives are remote. And I'm seeing a lot of them say, "You know what, I'm seeing the myths that I've perpetrated "break down in front of me." And this is even in the most suboptimal time ever to go remote. This isn't remote work, this is crisis induced work from home. We're all dealing with social isolation. Our parents are also doubling as homeschool teachers. We have a lot going on. And even on top of all of that, I'm amazed at how adaptable the human society has been. In just adjusting to this and figuring it out on the fly. And I think the companies that take this opportunity, to ask themselves the right question, and build this into their ongoing talent and operational strategy, will actually come out stronger on the other side. >> Yeah, as you said. This is as challenging as it's ever been. There was no planning ahead, you're spouse or significant other's also working from home. And has the same Zoom schedule as you do, for some strange reason, right. The kids are home as you said, and your homeschooling them. And they also have to get on Zoom to do their classes. So it's really suboptimal. But as you said, it's a forcing function and people are going to learn. One of the other things in your handbook is the kind of definitions. It's not just work from home or work at the office, but there's actually a continuum and a spectrum. And as people are doing this for weeks and months. And behaviors turn into habits. People are not going to want to go back to sitting on 101 for two hours every morning to go work on a laptop in the office. It just doesn't make sense. So as you kind of look forward. How do you see the evolution. How are people taking baby steps, if you will. To incorporate more of this learning as we go forward. And incorporate into more of their regular, everyday procedures. >> I'm really optimistic about the future because what I see happening here is people are unlocking their imaginations. So once they've kind of stabilized, they're starting to realize, "Hey, I'm getting a lot more time with my family. "I'm spending a lot less on gas. "I just feel better as a person because I don't show up "to work everyday with road rage. "So how can I keep this going." And I genuinely think what's going to happen in four or five months, we're going to have millions of people collectively look at each other and they say, "The boss just called me back into the office "but I just did my job from home. "Even in suboptimal conditions. "I saw my family more, I exercised more. "I had more time to cook and clean. "How about no, I'm not going to go back to the office "as my default location." And I think what's going to happen is the 80, 20 rule is going to flip. Right now people work from home only for a special occasion, like the cable company's coming or something like that. Going forward it think the offices are going to be the special occasion. You're only going to commute to the office, or fly to the office when you have a large contingent of people coming in and you need to wine and dine them, or something like that. And the second order of this is, people that are only living in expensive cities because of their location. When their lease comes up for renewal, they're going to cast a glance at places like Wyoming and Idaho, and Ohio. Maybe even Vietnam and Cambodia, or foreign places. Because now you have them thinking of, "What could life look like if I decouple geography at work. "I still want to work really hard "and contribute this knowledge. "But I can go to a place with better air quality, "better schools, better opportunity to actually "invest in a smaller community, "where I can see real impact." And I think that's just going to have massive, massive societal impacts. People are really taking this time to consider how tightly their identity has been woven into work. Now that they're home and they've become something more than just whatever the office life has defined them as. I think that's really healthy. I think a lot of people may have intertwined those two things too tightly in the past. And now it's a forcing function to really ask yourself, you aren't just your work, you're more than your work. And what can that look like when you can do that job from anywhere. >> Right, right. And as you said, there's so many kind of secondary benefits in terms of traffic and infrastructure, and the environment and all kinds of things. And the other thing I think that's interesting what you said, 80, 20 I think that was pretty generous. I wouldn't give it a 20 percent. But if people, even in this hybrid steps, do more once a week, twice a week. Once every two weeks, right. The impact on the infrastructure and peoples lives is going to be huge. But I wanted to drill on something as we go into kind of this hybrid mode at some point in time. And you talked about, and I thought it was fascinating, about the norms and really coming out from a work from home first, or a work from anywhere first. Your very good at specifying anywhere doesn't mean home. Could be the library, could be the coffee shop. Could be an office, could be a WeWork. Could be wherever. Because if you talked about the new norms and the one I thought was really interesting, which probably impacts a lot of teams, is when some of the team's in the office and some of the team isn't. The typical move, right, is to have everyone in the office go into the conference room. We sit around one big screen. So you get like five people sitting around one table and you got a bunch of heads on Zoom. And you said, "You know, no. "Let's all be remote. So if we just be happen to be sitting at our desk. If we happen to be in the office, that's okay. But really normalize. And like we saw the movement from Cloud got to Cloud-e to Cloud first, why not Cloud. And then you know, kind of mobile and does it work in a mobile. No, no, no it has to. It's mobile first. Really the shift to not, can it be done at home, but tell me why it shouldn't be done at home, a really different kind of opening position as to how people deploy resources and think about staffing and assigning teams. It's like turning the whole thing upside down. >> Completely upside down. I think remote first to your point, is going to be the default going forward. I think we're just one or two quarters away from major CEO's sitting on the hot seat on CNBC, when it's their turn for quarterly earnings. And they're going to have to justify why they're spending what they spend on real estate. Is if your spending a billion dollars a year on real estate, you could easily deploy that to more people, more R&D. Once that question is asked in mass, that is when you're going to see the next phase of this. Where you really have to justify, even from a cost stand point, why are you spending so much? Why are you tying so much of your business results to geography. The thing about remote first is that it's not a us versus them. A lot of what we've learned at GitLab, and how we operate so efficiently. They work really well for remote teams, and they are remote first. But they would work just as well in an office. We attach a Google doc agenda to every single business meeting that we have, so that there's always an artifact. There's always a documented thread on what happened in a meeting. Now this would work just as well in a co-located meeting. Who wouldn't want to have a meeting where it's not just in one ear and out the other. You're going to give the time to the meeting, you might as well get something out of it. And so a lot of these remote forced. Remote first forcing functions, they do help remote teams work well. But I think it's especially important for hybrid teams. Offices aren't going to vanish overnight. A lot of these companies are going to have some part of their company return to the office, when travel restrictions are lifted. It think the key here is that its going to be a lot more fluent. You're never going to know on a day to day basis, who is coming into the office, and who is not. So you need to optimize for everyone being out of the office. And if they just so happen to be there, they just so happen to be there. >> Right, right. So before we. I want to get into one little nitty gritty subject, in terms of investment into the home office. You know, we're doing 100% remote interviews now on theCUBE, we used to go to pretty much. Probably 80% of our business was at events, or at peoples offices, or facilities. Now it's all dial-in. You talked a lot about people need to flex a little bit on enabling people to invest in the little bits and pieces of infrastructure for their home office, that they just don't have the same set ups. You're talking about multiple monitors, a comfortable chair, a good light. That there's a few things you can invest in, not tremendous amounts of money. But a couple of hundred bucks here and there, to make a big difference on the home work environment. And how people should think about making that investment into a big monitor that they don't see. It's not sitting at the desk in the office. >> 100%, look if you're coming from a co-located space, you're probably sitting in a cube that costs five, 10, maybe 20 thousand dollars put together. You might not notice that, but it's not cheap to build cubicles in a high rise. And if you go to your home and you have nothing set up, I would say it's on the people group to think really hard about being more lax and more lenient about spending policy. People need multiple monitors. You need a decent webcam, you need a decent microphone. You need a chair that isn't going to kill your back. You want to help people create healthy ergonomics. Sustainable workspaces in their home. This is the kind of thing that will inevitably impact productivity. You force someone to just be hunched over on their couch, in front of a 13 inch laptop. I mean, what kind of productivity do you really expect from that. That's not a great long term solution. I think the people group actually has a higher burden to bare all the way around. You know when it comes to making sure teams feel like teams and they have the atmosphere to connect on a meaningful level. It comes down to the people group, to not letting that just go to spontaneity. You want to have a happy hour virtually, you're going to have to put a calendar invite on peoples calendar. You're going to create topical channels in Slack for people to talk about things other than work. Someone's going to have to do that. They don't just happen by default. So, from hardware all the way to communication. The people group really needs to use this opportunity to think about, "Okay, what can we unlock in this new world." >> Right, I'm glad you said the people group and not the resources group because they're not coal, or steel, or a factory. >> No, if anything COVID has humanized this in a way, and I think it's actually a really big silver lining, where we're all now peering into each others homes. And it is glaringly obvious, that we're all humans first, colleagues second. And of course that always been the case, but there's something about a sterile or co-located work environment. You check a piece of you at the door. And you just kind of get down to business. Why is that, we have technology at out fingertips. We can be humans with each other. And that going to actually encourage more empathy. As we've seen at GitLab, more empathy leads to better business results. It leads to more meaningful connections. I mean, I have people, friends, located all over the world that I feel like I have a closer bond with. A closer, more intimate connection with that a lot of people I've met in office. To some degree you don't know who they really are. You don't know what they really love and what makes them tick. >> Right, right. All right Darren, so before I let you go and again thank you for the time, the conversation. I'm sure everyone is calling you up and I just love the open source ETHOS and the sharing. It's made such a huge impact on the technology world and second order impacts that a lot of people take advantage. Again, give us the place that people can go for the playbook, so they can come and leverage some of the resources. And again, thank you guys for publishing 'em. >> Absolutely, so we're an open source. We try to open source all of our learnings on remote. So go to allremote.info that will redirect you right into the All Remote section of GitLab handbook. All of which is open source. Right at the top you can download the remote playbook, which is PDF that we talked about. Download that, it takes you through all of our best information on getting started and thriving as a remote team. Just under that there's a lot of comprehensive guides on how we think about everything. And how we operate synchronously. How we handle meeting, and even hiring and compensation. allremote.info and of course you're welcome to reach out to me on Twitter, I'm @darrenmurph. >> All right, well thanks a lot Darren. And I find it somewhat ironic that you have a jetliner over your shoulder. Waiting for the lockdown and the quarantine to end so you can get back on the airplane. And we're looking forward to that day. >> Can't wait man, I miss, I miss the airplanes. I told someone the other day, I never thought I'd say I miss having a middle seat at the very back of the airplane, with someone reclined into my nose. But honestly, I can't wait. Take me anywhere. >> I think you'll be fighting people for that seat in another month or so. All right, thanks a lot, Darren. >> Absolutely, take care all. >> All right, he's Darren. I'm Jeff, you're watching theCUBE, from our Palo Altos Studios. Thanks for watching, we'll see you next time. (upbeat music)

>> Announcer: From Santa Clara, California, It's theCUBE! Covering Technovation World Pitch Summit 2019. Brought to you by SiliconANGLE Media. Now, here's Sonia Tagare. >> Hi and welcome to theCUBE. I'm your host, Sonia Tagare, and we're here at the Oracle Agnews Campus in Santa Clara, California, covering Technovations World Pitch Summit 2019, a pitch competition in which girls from around the world develop mobile apps in order to create positive change in the world. With us today, we have a Technovation executive, Devin Dillon, who is the Senior Director of Partnerships at Technovation, welcome to The Cube. >> Thank you. >> So, before we start, for people who don't know, can you tell us more about Technovation World Pitch? >> Sure, so Technovation World Pitch is sort of the culminating event of a program that we run for young girls around the world. So we invite girls to solve problems in their community. This year, we had over 7,000 girls from 57 countries participating. So lots of girls with lots of ideas. And then this World Pitch is the culmination of that. So it's a competition, and our winners from around the world are invited to come here and share their ideas. And a really exciting part is they get to meet all of their peers that are also working on solving problems and exploring technology, so it's a really great week. >> That's awesome, and can you tell us more about how you got involved in Technovation, and what your role is at the company? >> Sure, so I got involved in Technovation about seven years ago, the program was small. It had just gone international. I think our first year, we had less than 10 countries that were participating, but I really liked the idea of putting education online, accessible to anybody. Anyone can lead it, and solve a problem in their community, and learn a little bit as they were doing that. So that's how I got involved. And then, the program has grown, and we now have this big celebration event. So it looks different, but yeah, that's how I got involved. >> And can you tell me more about your role? >> Sure yes. So, I lead the program. So we have two programs at Technovation. We have Technovation Girls, which this World Summit is the celebrating event for, then we have Technovation Families, which is an educational program for our younger audience. It invites families to solve problems with AI. So my role is really to make sure that our programs are awesome, and helping people to learn. Our resources are good, and we're supporting our leaders around the world. So, our Technovation team never actually leads programs, we invite everyone from around the world to lead the programs, so we do a lot of work to make sure that the quality is there, and that the programs are having a great impact on the kids. >> Wow, and I recently heard that Iridescent became Technovation, so can you tell us more about that change, and why that decision was made? >> Yeah, I'm happy to. So, like I mentioned, we have two flagship programs. They previously had names that were pretty different and our organization was called Iridescent. And Technovation, it was this program, it was like a program that had gotten a lot of global scale and participants. So much so, that when we would say Iridescent, people would recognize us. So we changed our overall organization name to Technovation, and this program is now called Technovation Girls. We challenge girls to solve a problem in their community, using coding, and create a mobile app and a business plan, and then our other program, Technovation Families, challenges families to solve a problem using AI. >> And so I heard the girls had an amazing week. What was the schedule like, who did they get to meet? >> Sure, so it's a busy week. We have flown in girls from all over to be able to see a little bit of the Bay Area, to be able to meet each other, so we have lots of activities. We've had field trips to a lot of tech companies, so we were able to visit Uber, we were able to visit Autodesk, Google Ventures, where the girls are able to see and hear from different mentors in the industry, meet people that are working on technology, ask the questions, and then the other component is we invite the girls to connect with each other. It's a powerful moment where we have a lot of girls representing different cultures and different ideas, so we have fun things like dance parties and opportunities for them to get to know each other also. >> That sounds like a really bonding sleep over. >> Yeah, we try to create that atmosphere. Of course the girls can be shy, and they're coming maybe the first time to the United States. Many of them, English is their third or their fourth language, so it can be a little scary at first, but I think by today, they have been able to hopefully create some lasting friendships. >> That's amazing, and along with the friendships, for the people who do win, what kind of prizes do they get? >> Yeah, so we are giving away this year, over $50,000 worth of prizes. $30,000 of that is scholarships so the students can continue their education since they're young girls, they're able to sort of put that to their education how they would like, and then another option is that they can continue developing their idea. So the girls have crated a mobile app and a business plan, and so they're able to continue developing that if they would like to. >> And do they have mentors guiding them through that? >> Yes, and the exciting thing is, a lot of the mentors are here. So the way that the competition works, is that the girls are working on their idea for many months. They are creating an idea, they're coding, they're learning a lot of different things, they can be creating business plans, and the mentors are really there to support them, to help them build a relationship with someone who's maybe in the tech industry, but also just someone to give encouragement and to help them work together on their problem. >> And have you seen an increase in participant in Technovation over the years? >> Yeah, so this year, like I mentioned, we had 7,000 participants, which is a large year for us. The past two years, we've had great growth, because the program is online, and it's freely accessible. We've really been able to see a lot of take up from different people around the world. >> What countries do you hope to reach to eventually? >> Yeah, good question. Well we had submissions from 57 countries this year, so you know, each year, the submissions kind of change. So we're growing in a lot of really exciting places, I always love to see ideas from all different areas of the world, so tonight, we have some great ideas represented from Nigeria, and Cambodia, and Bolivia, and Canada, like really right there, like lots of corners of the world, so it's always exciting to see. >> And like what criteria do finalists have to pass to make it to this stage? >> Yeah, good question. So they need to submit a lot of different things to be invited to the competition. So the girls really work on pitching their idea, because we know that if you have an idea, not just in technology, you need to be able to understand how to present it and develop you know a business plan, and how you want others to understand what you're doing. They have created a mobile app, so they've coded something. They've probably learned technology or some technology skills, and then, what are our other components. They like develop their idea. So a large part of it is really thinking of an idea, making it batter, developing an actual product, so. >> Wow, and how do you think Technovation is helping the overall girls in tech, women in tech community? >> Yeah, so we're hoping it could get girls interested. So our girls are young, but we really hope to spark an interest and get them involved in the community, hopefully, this is a step on their path. Maybe they will keep taking classes that are technology related, or maybe they'll make some friends that are into technology and form a community. Maybe they'll go to college for this. Maybe some of them will become computer scientists, or engineers, or someone in technology, so it's pretty open, we want to create problem solvers and problem solvers so a lot of different things in our world, including impact technology. >> And going off of that, are there any success stories that really stand out to you? >> Yeah, I'm trying to think of some girls from this year. I think what always stands out to me, from the girls, is that they aren't just building like a mobile app. A lot of them are collaborating with people in their community, with their governments, with different non-profits. So, one of the girls this year, she's working on opioid addiction, and she's been collaborating with a lot of researchers in different universities, she's been thinking about how to create a prototype. Another girl this year is working on supporting farmers and invasive species. So she's been working with different invasive species groups to understand how this program is affecting people, so I think it's always really fun to see how the girls are not just thinking about themselves, or collaborating just on their team, they're really thinking about their community and making an impact with different people and different groups. >> And how do you hope Technovations going to continue to improve and impact more girls? >> Well, I hope we continue to create girls that feel empowered to make the world better. Which you know, is idealistic, but I think that's power of education, is that you help people to think about how to make the world better at the end of the day, and I hope we're giving them those tools. Hope we continue giving them the tools to make their lives and their communities better. >> That's awesome, and thank you so much for being here. >> Devon: Sure, thank you so much. >> This is Devon Dillon, and I'm Sonia Tagare. Thanks for watching The Cube. Stay tuned for more. (upbeat funky music)

>> Announcer: From the Cosmopolitan Hotel in Las Vegas, Nevada, it's theCUBE. Covering Coupa Inspire 2019, brought to you by Coupa. >> Welcome to theCUBE, at Coupa Inspire '19. I'm Lisa Martin on the ground, at the Cosmopolitan in Las Vegas, and we're pleased to welcome to theCUBE Michael Van Keulen, Global Procurement Director of Lululemon Athletica. Michael, welcome to theCUBE. >> Thank you. >> I'm a big Lulu fan, have been for many, many years. If anybody doesn't know Lululemon, this is a three plus billion dollar designer, distributor, and retailer of really cool technical athletic apparel. You've been there for a few years now, came from a finance background. One of the things that I love about Lululemon is the inspirational messages on the bags. Anytime I'm in a grocery store and you have to bring your own bags, and I'm nearsighted and I can spot a Lululemon bag from a mile away. Talk to us about just one of the examples of this procurement transformation that you helped initiate, when you came in and found something really interesting about this iconic bag. >> Sure, yeah, so when I joined the company you start to do your basic spend cube analysis and trying to figure out where the big spend items are. And given that the bag is so visible for everybody, I figured that's really a big volume, lots of spend, very visible, and very important to our business. So I started to dig in to our shopping bag as a category. And I uncovered that it was single-sourced with one factory in Cambodia, with a nine month lead time. But nobody in the company really knew that. So when I was put in front of our senior executives to talk about where do I feel there's opportunity, there was some pushback on me digging into our shopper and there was even perspective in the senior executive teams that I didn't really understand how important our shopper is. And then when I asked the question, where does the shopper come from? Where is it made? How is it made? What's the lead time? What's the cost? There were lots of unknowns, and when I threw that on the table and said, "Well, it's single-sourced, "one factory, in Cambodia", you could immediately see a lot of people going like, "Wow, that's very interesting." And they started to realize that procurement is not just about saving money, which we also did, but it's also about de-risking our supply chain, being more nimble and more agile. >> Yes, I was going to say that what you discovered was a massive risk to the brand. I think the bag, is the number one brand asset? >> Michael: Totally. >> It's very visible. But that was really the tip of the iceberg of some of the things you came in saying, "You know, as procurement, "there is a massive, massive, many massive, "impact elements that it can have on the business." >> Michael: Right. >> So going from sort of a tactical to a strategic approach. How was the bag, as an example, able to start helping you transform the culture of Lulu to be more strategic and start looking at all of the other ways in which this business can derive value from a number of the other elements besides the bag. >> Yeah, so we started to identify, what are some of our core principles when it comes to how we source, and how we procure. Those are things to me, like fact-based decision making, analytics, knowing what you buy, how you buy, where you buy, competitive pressure, making sure the suppliers realize that we have options in the marketplace. I mean, those are some of the key components of running a competitive department that drives a competitive advantage. And that's really what we focus on at Lululemon in procurement. >> Some of the disruptors that we see in procurement and finance today are consumerization. Rob Bernstein talked about it this morning with some of the things that Coupa is now doing with the Amazon Marketplace. But as consumers, whether we're consuming Lululemon products or software, we have choice. We also have this expectation that we can go somewhere and find anybody that's selling this particular product, I can see the prices, I can see, the pricing pressures put on, I can see all the different suppliers. So the consumerization sort of disruptor, is really interesting to every industry. How are you leveraging that to, to really drive much more value. Not just saving costs, but even things like impacting shareholder value for Lulu? >> Yeah, I think table stakes today is just managing spend, right? Knowing where your money goes, and trying to make sure that we stretch the dollars as much as we can, I think is what every procurement function does. I think what distinguishes the world class from the let's say, the middle of the pack, is are you able to contribute to top-line growth? How are you able to innovate? Are you able to innovate through your suppliers? And so one example, this is how we implemented third-party gift cards at many grocers across North America. That was an idea generating from procurement, tying into gift cards that we already source and that we now have third-party gift cards at the Kroeger's and the likes. That just drive more traffic to our stores. And that's just through a really exciting, cool idea, that wouldn't necessarily come from a procurement, traditional procurement function, but one that really wants to contribute to future growth. >> One that wants to contribute to future growth, that has a strategic vision. When we look at the Coupa community, there's now $1.2 trillion of transactions going through that. There's a tremendous amount of data, and we go to so many conferences at theCUBE every year, and we hear very commonly, data is the new oil. >> Michael: Totally. >> Data is gold. It is those things if you have the right, if you have visibility and the opportunity to extract value from it and act on it immediately. Talk to me a little bit more about the third-party gift card approach, and was that something that you said we have so much more visibility, into our data, into our consumers, into our suppliers. There's an obvious low-hanging fruit opportunity here. How did that data help you make that decision? >> Yeah, no this was more an idea where you start to look at what value can procurement drive other than just managing and reducing cost? And every other big apparel retailer is already in this third-party space and Lululemon is not. And the power of our company is we are vertically integrated. You can only buy our product at Lululemon, and some select strategic partners. But opening up the doors for people to be experiencing our brand in a different way, through purchasing a gift card or being gifted a gift card, I should say, and that audience then now comes into our store. It just could potentially be a completely new guest. And that is what is super exciting. >> So let's talk about some of the business impact of that. So, I would like to be on the receiving end of the Lulu gift card, for anybody who's watching my birthday's in March. (Michael laughing) But in terms of what are some of the things that you've seen map back to top line impact from that. Increase in new customers acquired, increase in customer lifetime value, what are some of those big impacts that procurement has made with what seems like an, aha, this is a simple idea, we should be doing this too. >> I think what Lululemon does better than any retailer on the planet is our educators. Right, our educators in our stores. And so, it's my job is how do I set these guys up for success? So I think one way we're now doing and leveraging the Coupa platform, is taking away administrative complexity. So the lesser the administrative burden is on our stores and our educators, the better they are with engaging with our guests. And educating them on our product, why we make it, what it does, so that our consumers that we call guests, ultimately, not just make the transaction, but also buy the right product, they know what the product is supposed to do for them. And how it's supposed to fit and how it's supposed to help them in their daily lives. And so what procurement really does is just take away that complexity that they have today, so that they can focus on what they do best. >> So walk me through who within, so one of the things that Coupa does, is more than I think any of their competitors, is it's procurement, it's invoices, expenses, payments. Tell me about all the different ways in which Lululemon is leveraging Coupa and walk me through kind of an average user experience. This is somebody, like an individual contributor in marketing or finance. Give me a little bit of a taste of that. >> Yeah, so we use Coupa for sourcing, contracting, requisitioning, purchase orders, and then flip that PO into pay, so we use the full suite of solution. The biggest focus for us is on the downstream, as we call, Procure to Pay. So it's a lot of people placing requisitions, and that can be in marketing, it could be in the store, it could be in any part of our business, really. And the downstream is the most important element, because that's where the visibility comes. And then from a procurement standpoint, we use the Sourcing and the CLM platform. But the downstream is where the magic happens. >> So is every business unit within Lululemon on the Coupa platform? >> So we launched North America on February 4th, we're live in 18 stores as a pilot, and we're going to roll out all of North America, the entire fleet, in August. >> So just February of 2019, so just what, five months or so ago. And the impact to the business that you've seen with just these first 18 stores? >> Yeah, it's not just the 18 stores, it's inclusive of our head office and our distribution centers in North America. We just now focus on supplier enablement, more suppliers on the platform, more spend through the portal, and with the stores it's a pilot. It's going really well and if the stores are going to get it I'm pretty sure they will be very pleased. >> So, we talked about kind of the consumer, the guest experience, supplier centricity. What have you achieved with respect to supplier centricity, using Coupa, and how is that affecting everybody up to the C-suite in your organization in terms of, wow, procurement is really a business engine, here we do invest in. >> Yeah I think our, if you look at our journey when we started three years ago where we literally had no real procurement as it is described today, we're still in that journey of maximizing our supplier relationships. And through our supplier relationships, really drive innovation. I think we're not entirely there yet, I think that is one of the next iterations, is how do we take procurement to the next level. >> And if you look back at the last few years, what surprises you about coming from a finance background, now being in charge of procurement for a major global brand. What are some of the things that surprise you about this future of procurement and where Lululemon is setup to be successful? >> I think the biggest surprise is that people never intentionally do business with a company that we may or we should be doing business with. People never intentionally do that, it's just because they don't ask the right questions around ownership structure and risk and sustainability, and reputational risk and environmental risk, and just cost aside. And what I think what procurement helps to do is to actually ask all those questions. So that we end up with the right company, with the right pricing, the right quality, the right specs, the right everything. I think that's what surprised me, is that missing link that procurement brings to the table. >> So if you had to give your peers, in any industry, some advice would it be first of all, help establish a culture that is willing to ask questions. 'Cause there's that whole thing too, right? We always think, well maybe it's a dumb question. Have that culture that is, no question is a dumb question, ask, ask, ask. >> Yeah and Lulu is, fortunately enough, such a young company so I had a lot of great stakeholders, I still have them today, that are highly supportive. It's never just me or my team, it is collaboration, it's cross-functional. Everybody has to have something in it, right? So Lulu's a very young company. So if you're a very, maybe mature organization where people are set in their ways it just becomes a little. So I used to work for VF Corps, which is a slightly more mature, been around for 100 years. There it required more convincing than maybe at Lululemon where, again, people are just, the population is much younger. And we needed more structure and people recognized that. >> The appetite was there. >> The appetite was there, for sure. >> Last question for you, Michael. Some of the things that are being announced this week at Inspire, we heard this morning about, we mentioned a minute ago about the size of the Coupa community. The amount of data, the value that it's driving for customers and for suppliers. Also they talked about this Amazon Marketplace that they're expanding this relationship so that IT folks can have this full suite of visibility. What excites you most about the direction that Coupa is going in? >> I mean, it's the data, it's the native integrations with Amazon and the likes, absolutely. What excites me the most in terms of the different modules is Coupa Pay. I've been wanting to go after dynamic discounting, that's what Coupa Pay is going to enable us to do. Virtual pay is another big opportunity where we can start flowing a lot of our payments through a virtual payment system, our payment cards, that excites me. But it's the data, and it's how do we as a community start to leverage our spend, I think will be absolutely awesome. I look forward to that. >> Yes and that collaborative spirit this morning was really palpable. Well, Michael it's been a pleasure to have you on theCUBE today. >> Thank you. >> Congratulations on what you've done at Lulu, and for Lulu being a Coupa Spendsetter. >> Thank you. >> For Michael Van Keulen, I'm Lisa Martin, you're watching theCUBE from Coupa Inspire '19, thanks for watching. (upbeat techno music)

>> Live from Washington, DC, it's theCUBE, covering AWS Public Sector Summit. Brought to you by Amazon Web Services. >> Welcome back everyone to theCUBE's live coverage of the AWS Public Sector Summit, here in our nation's capital. I'm your host, Rebecca Knight, co-hosting with John Furrier. We have two guests for this segment, we have George Gagne, he is the Chief Information Officer at Defense POW/MIA Accounting Agency. Welcome, George. And we have Christopher McDermott, who is the CDO of the POW/MIA Accounting Agency. Welcome, Chris. >> Thank you. >> Thank you both so much for coming on the show. >> Thank you. >> So, I want to start with you George, why don't you tell our viewers a little bit about the POW/MIA Accounting Agency. >> Sure, so the mission has been around for decades actually. In 2015, Secretary of Defense, Hagel, looked at the accounting community as a whole and for efficiency gains made decision to consolidate some of the accounting community into a single organization. And they took the former JPAC, which was a direct reporting unit to PACOM out of Hawaii, which was the operational arm of the accounting community, responsible for research, investigation, recovery and identification. They took that organization, they looked at the policy portion of the organization, which is here in Crystal City, DPMO and then they took another part of the organization, our Life Sciences Support Equipment laboratory in Dayton, Ohio, and consolidated that to make the defense POW/MIA Accounting Agency, Under the Office of Secretary Defense for Policy. So that was step one. Our mission is the fullest possible accounting of missing U.S. personnel to their families and to our nation. That's our mission, we have approximately 82,000 Americans missing from our past conflicts, our service members from World War II, Korea War, Korea, Vietnam and the Cold War. When you look at the demographics of that, we have approximately 1,600 still missing from the Vietnam conflict. We have just over a 100 still missing from the Cold War conflict. We have approximately 7,700 still missing from the Korean War and the remainder of are from World War II. So, you know, one of the challenges when our organization was first formed, was we had three different organizations all had different reporting chains, they had their own cultures, disparate cultures, disparate systems, disparate processes, and step one of that was to get everybody on the same backbone and the same network. Step two to that, was to look at all those on-prem legacy systems that we had across our environment and look at the consolidation of that. And because our organization is so geographically dispersed, I just mentioned three, we also have a laboratory in Offutt, Nebraska. We have detachments in Southeast Asia, Thailand, Vietnam, Laos, and we have a detachment in Germany. And we're highly mobile. We conduct about, this year we're planned to do 84 missions around the world, 34 countries. And those missions last 30 to 45 day increments. So highly mobile, very globally diverse organization. So when we looked at that environment obviously we knew the first step after we got everybody on one network was to look to cloud architectures and models in order to be able to communicate, coordinate, and collaborate, so we developed a case management system that consist of a business intelligence software along with some enterprise content software coupled with some forensics software for our laboratory staff that make up what we call our case management system that cloud hosted. >> So business challenges, the consolidation, the reset or set-up for the mission, but then the data types, it's a different kind of data problem to work, to achieve the outcomes you're looking for. Christopher, talk about that dynamic because, >> Sure. >> You know, there are historical different types of data. >> That's right. And a lot of our data started as IBM punchcards or it started from, you know, paper files. When I started the work, we were still looking things up on microfiche and microfilm, so we've been working on an aggressive program to get all that kind of data digitized, but then we have to make it accessible. And we had, you know as George was saying, multiple different organizations doing similar work. So you had a lot of duplication of the same information, but kept in different structures, searchable in different pathways. So we have to bring all of that together and make and make it accessible, so that the government can all be on the same page. Because again, as George said, there's a large number of cases that we potentially can work on, but we have to be able to triage that down to the ones that have the best opportunity for us to use our current methods to solve. So rather than look for all 82,000 at once, we want to be able to navigate through that data and find the cases that have the most likelihood of success. >> So where do you even begin? What's the data that you're looking at? What have you seen has had the best indicators for success, of finding those people who are prisoners of war or missing in action? >> Well, you know, for some degrees as George was saying, our missions has been going on for decades. So, you know, a lot of the files that we're working from today were created at the time of the incidents. For the Vietnam cases, we have a lot of continuity. So we're still working on the leads that the strongest out of that set. And we still send multiple teams a year into Vietnam and Laos, Cambodia. And that's where, you know, you try to build upon the previous investigations, but that's also where if those investigations were done in the '70s or the '80s we have to then surface what's actionable out of that information, which pathways have we trod that didn't pay off. So a lot of it is, What can we reanalyze today? What new techniques can we bring? Can we bring in, you know, remote sensing data? Can we bring GIS applications to analyze where's the best scenario for resolving these cases after all this time? >> I mean, it's interesting one of the things we hear from the Amazon, we've done so many interviews with Amazon executives, we've kind of know their messaging. So here's one of them, "Eliminate the undifferentiated heavy lifting." You hear that a lot right. So there might be a lot of that here and then Teresa had a slide up today talking about COBOL and mainframe, talk about punch cards >> Absolutely. >> So you have a lot of data that's different types older data. So it's a true digitization project that you got to enable as well as other complexity. >> Absolutely, when the agency was formed in 2015 we really begin the process of an information modernization effort across the organization. Because like I said, these were legacy on-prem systems that were their systems' of record that had specific ways and didn't really have the ability to share the data, collaborate, coordinate, and communicate. So, it was a heavy lift across the board getting everyone on one backbone. But then going through an agency information modernization evolution, if you will, that we're still working our way through, because we're so mobilely diversified as well, our field communications capability and reach back and into the cloud and being able to access that data from geographical locations around the world, whether it's in the Himalayas, whether it's in Vietnam, whether it's in Papua New Guinea, wherever we may be. Not just our fixed locations. >> George and Christopher, if you each could comment for our audience, I would love to get this on record as you guys are really doing a great modernization project. Talk about, if you each could talk about key learnings and it could be from scar tissue. It could be from pain and suffering to an epiphany or some breakthrough. What was some of the key learnings as you when through the modernization? Could you share some from a CIO perspective and from a CDO perspective? >> Well, I'll give you a couple takeaways of what I thought I think we did well and some areas I thought that we could have done better. And for us as we looked at building our case management system, I think step one of defining our problem statement, it was years in planning before we actually took steps to actually start building out our infrastructure in the Amazon Cloud, or our applications. But building and defining that problem statement, we took some time to really take a look at that, because of the different in cultures from the disparate organizations and our processes and so on and so forth. Defining that problem statement was critical to our success and moving forward. I'd say one of the areas that I say that we could have done better is probably associated with communication and stakeholder buy-in. Because we are so geographically dispersed and highly mobile, getting the word out to everybody and all those geographically locations and all those time zones with our workforce that's out in the field a lot at 30 to 45 days at a time, three or four missions a year, sometimes more. It certainly made it difficult to get part of that get that messaging out with some of that stakeholder buy-in. And I think probably moving forward and we still deal regarding challenges is data hygiene. And that's for us, something else we did really well was we established this CDO role within our organization, because it's no longer about the systems that are used to process and store the data. It's really about the data. And who better to know the data but our data owners, not custodians and our chief data officer and our data governance council that was established. >> Christopher you're learnings, takeaways? >> What we're trying to build upon is, you define your problem statement, but the pathway there is you have to get results in front of the end users. You have get them to the people who are doing the work, so you can keep guiding it toward the solution actually meets all the needs, as well as build something that can innovate continuously over time. Because the technology space is changing so quickly and dynamically that the more we can surface our problem set, the more help we can to help find ways to navigate through that. >> So one of the things you said is that you're using data to look at the past. Whereas, so many of the guests we're talking today and so many of the people here at this summit are talking about using data to predict the future. Are you able to look your data sets from the past and then also sort of say, And then this is how we can prevent more POW. Are you using, are you thinking at all, are you looking at the future at all with you data? >> I mean, certainly especially from our laboratory science perspective, we have have probably the most advanced human identification capability in the world. >> Right. >> And recovery. And so all of those lessons really go a long ways to what what information needs to be accessible and actionable for us to be able to, recover individuals in those circumstances and make those identifications as quickly as possible. At the same time the cases that we're working on are the hardest ones. >> Right. >> The ones that are still left. But each success that we have teaches us something that can then be applied going forward. >> What is the human side of your job? Because here you are, these two wonky data number crunchers and yet, you are these are people who died fighting for their country. How do you manage those two, really two important parts of your job and how do you think about that? >> Yeah, I will say that it does amp up the emotional quotient of our agency and everybody really feels passionately about all the work that they do. About 10 times a year our agency meets with family members of the missing at different locations around the country. And those are really powerful reminders of why we're doing this. And you do get a lot of gratitude, but at the same time each case that's waiting still that's the one that matters to them. And you see that in the passion our agency brings to the data questions and quickly they want us to progress. It's never fast enough. There's always another case to pursue. So that definitely adds a lot to it, but it is very meaningful when we can help tell that story. And even for a case where we may never have the answers, being able to say, "This is what the government knows about your case and these are efforts that have been undertaken to this point." >> The fact there's an effort going on is really a wonderful thing for everybody involved. Good outcomes coming out from that. But interesting angle as a techy, IT, former IT techy back in the day in the '80s, '90s, I can't help but marvel at your perspective on your project because you're historians in a way too. You've got type punch cards, you know you got, I never used punch cards. >> Put them in a museum. >> I was the first generation post punch cards, but you have a historical view of IT state of the art at the time of the data you're working with. You have to make that data actionable in an outcome scenario workload work-stream for today. >> Yeah, another example we have is we're reclaiming chest X-rays that they did for induction when guys were which would screen for tuberculosis when they came into service. We're able to use those X-rays now for comparison with the remains that are recovered from the field. >> So you guys are really digging into history of IT. >> Yeah. >> So I'd love to get your perspective. To me, I marvel and I've always been critical of Washington's slowness with respect to cloud, but seeing you catch up now with the tailwinds here with cloud and Amazon and now Microsoft coming in with AI. You kind of see the visibility that leads to value. As you look back at the industry of federal, state, and local governments in public over the years, what's your view of the current state of union of modernization, because it seems to be a renaissance? >> Yeah, I would say the analogy I would give you it's same as that of the industrial revolutions went through in the early 20th century, but it's more about the technology revolution that we're going through now. That's how I'd probably characterize it. If I were to look back and tell my children's children about, hey, the advent of technology and that progression of where we're at. Cloud architecture certainly take down geographical barriers that before were problems for us. Now we're able to overcome those. We can't overcome the timezone barriers, but certainly the geographical barriers of separation of an organization with cloud computing has certainly changed. >> Do you see your peers within the government sector, other agencies, kind of catching wind of this going, Wow, I could really change the game. And will it be a step function into your kind of mind as you kind of have to project kind of forward where we are. Is it going to a small improvement, a step function? What do you guys see? What's the sentiment around town? >> I'm from Hawaii, so Chris probably has a better perspective of that with some of our sister organizations here in town. But, I would say there's more and more organizations that are adopting cloud architectures. It's my understanding very few organizations now are co-located in one facility and one location, right. Take a look at telework today, cost of doing business, remote accessibility regardless of where you're at. So, I'd say it's a force multiplier by far for any line of business, whether it's public sector, federal government or whatever. It's certainly enhanced our capabilities and it's a force multiplier for us. >> And I think that's where the expectation increasingly is that the data should be available and I should be able to act on it wherever I am whenever the the opportunity arises. And that's where the more we can democratize our ability to get that data out to our partners to our teams in the field, the faster those answers can come through. And the faster we can make decisions based upon the information we have, not just the process that we follow. >> And it feeds the creativity and the work product of the actors involved. Getting the data out there versus hoarding it, wall guarding it, asylumming it. >> Right, yeah. You know, becoming the lone expert on this sack of paper in the filing cabinet, doesn't have as much power as getting that data accessible to a much broader squad and everyone can contribute. >> We're doing our part. >> That's right, it's open sourcing it right here. >> To your point, death by PowerPoint. I'm sure you've heard that before. Well business intelligence software now by the click of a button reduces the level of effort for man-power and resources to put together slide decks. Where in business intelligence software can reach out to those structured data platforms and pull out the data that you want at the click of a button and build those presentations for you on the fly. Think about, I mean, if that's our force multiplier in advances in technology of. I think the biggest thing is we understand as humans how to exploit and leverage the technologies and the capabilities. Because I still don't think we fully grasp the potential of technology and how it can be leveraged to empower us. >> That's great insight and really respect what you guys do. Love your mission. Thanks for sharing. >> Yeah, thanks so much for coming on the show. >> Thank you for having us. >> I'm Rebecca Knight for John Ferrer. We will have much more coming up tomorrow on the AWS Public Sector Summit here in Washington, DC. (upbeat music)

(electronic music) >> Hello and welcome to the Cube conversation. I'm John Furrier here in the Palo Alto studios with two great guests, Tara Chklovski, who is the founder and CEO of Iridescent and Anar Simpson, global ambassador of Technovation. First, thanks for coming in today. I appreciate moving your schedules around to come in. Thanks for coming into our studio. >> You bet, yeah. >> So Sundar Pichai was at your event. That's the big story this past week has been the Google memo from a low level employee who wrote some things that got the whole world shaking around gender biases, role of women in tech, and as we do a lot of women in tech as you know at the Cube. Hundreds and hundreds of women in over the years, friends, and also smart people. This is a pretty big moment for you guys. You had an event at Google. Sundar canceled his all hands meeting to address this under fear of retaliation and safety but came to your event on the Google campus. Surprising to many, as written up on VCode and the Verge. Pretty notable. So tell us about what happened. >> So this was the 2017 Technovation world pitch competition and the award ceremony and Sundar came and he talked to a lot of the girls who were presenting their ideas to solve problems in their community and then he had a little bit of a one on one conversation to learn a little bit more about the kinds of problems, their interest in technology, entrepreneurship, and then he addressed the crowd of 900 plus supporters and really reemphasized that there's a place for women in technology, and more importantly, for him and Google, that there's a place for these girls at Google. >> Talk about your mission. >> Right, so Technovation's mission is to empower girls to become technology entrepreneurs and it's much more than just learning how to code. It's really about telling girls that if there's a problem in their community, technology can help them have a very powerful voice. We've been running for eight years and Anar is our global ambassador who has helped us grow to more than 100 countries, but Technovation's relationship with Google is eight years long. Google has supported Technovation, was the very first technology company to support Technovation way before any other company saw the potential and since then, since 2010, Google has provided funding, mentors, spaces, not just across the U.S. but globally. >> Is it beyond entrepreneurship and beyond coding? Talk about specifically what you guys are bringing to folks outside of Silicon Valley. >> Oh, sure, so my role as the global ambassador for Technovation is really getting to girls all over the world and saying to them, you need to be engaged in technology. And what we found, as Tara mentioned, we've been doing this now, I've been doing this now for five years, is that we're building a movement. We're bringing in girls, we're bringing in mentors, we're bringing in companies and governments together to make this a reality for girls in tech careers in their own countries. >> What's some examples during your life when you had those kind of change moments? >> I think Iridescent, we are now in our 12th year, and every couple of months, it's a change moment because it's a test of grit and just believing in yourself because I started it with just an idea and grew it to be an organization that's all over the world and it doesn't come with just full hearted focus and a lot of courage is what I've seen, I think. I've also seen that how much you are passionate about an idea really swings how the other person is thinking and so the idea only matters so much, I think, of course I mean the track record and everything has to be there, but I think a lot of it depends on your own passion for it and I think I've come to realize that passion is maybe proportional to the complexity and the impact of the problem you're trying to solve, so if you're only trying to solve a small problem, you lose interest in two years. And maybe that's why, I'm always curious, like why do so many start ups fail after two or three years? It's because maybe you came in not thinking that you're going to change the world, maybe you came in because you wanted to make quick money or exit or whatever and so I think for me, it's this is my life's work and we want to bring more underrepresented communities into innovation, and so it's not something that is going to be solved easily. >> Let's get back to the Sundar event that you guys were at because I think it's a good conversation to have because one of the things that came out of the brouhaha that became that memo really was a conversation publicly. Now, it's been polarized here. There's just kind of a hate kind of mindset with it most of the time, plenty of stuff on the internet to go read through but there was actually some good conversations in the industry. What was the conversation like during the event because this was in full conversation mode while you guys were having your 2017 world pitch competition, which he presided over and had a speech to the entrepreneurs. What was it like? What were some of the conversations that were taking place? >> I think the most powerful piece of the whole evening was really the girls walking in and seeing the incredible diversity that we have in this world, right? So we had girls from and mentors and supporters from over 30 countries and just them coming and waving the flags and different faces and different cultures all trying to make the world a better place, I mean it's rare that you see that using technology and I think it's very fitting that Silicon Valley is the center of this, but I think there was not one dry eye in the group because you realize, the conversation is so much bigger than one company, one country. It is something that affects us as all human beings and you're believing in human potential so I think seeing these young girls, some of them 10 years old, there was this, I think, maybe the crowd's favorite was these 10 year old girls from Cambodia who want to improve the lives of these people working in cottage industries, right, and they created an app like say Etsy or something, but focused on Cambodian products and the courage of these little girls, I think everybody walks away feeling, okay there's hope. Even in the midst of all of this discussion. >> Yeah it creates a lightning rod in some ways and hopefully it will move on to the substantive conversations. How do you guys feel about what happened and as you take this mission forward? You guys are doing some amazing work, we'll do a whole nother segment, I think, that's on that in a minute, but given the landscape now, how do you view this and how are you talking with friends and colleagues and family members around it because I've certainly had conversations with my friends, certainly on the east coast, like no, no, that's not the way Silicon Valley is. Google actually is a very cool company, it's not exactly like what you think it is. They're very open. They support a lot of great initiatives and they're candid. And then I go on and explain, it's like a university, serene little area, have this little ecosystem, that they've kind of built a university culture, if you will. But it is open and there's things that happen that get misrepresented and that was my take. That's for the folks that filmed at Silicon Valley. But what's your take? What do you think about what's happening? >> So this is really, really good that you brought up the university campus environment. So I have two girls. They're both millennials and they're both in the tech world and we have this discussion and here is the perfect answer, right. So one of my daughters, Kat, she said that when she read that, she thought it was basically a gathering of his thoughts and it was a gathering of his thoughts because he was probably asked to adhere to I&D staff that's going on in every company right now, right, and so it was a little bit of a, wait a second, you know. He wants to sort of respond to his being asked to go to I&D staff and then Katia said, but you know mom, it was just a gathering of his thoughts and this is an essay, and it was a poorly written one, and if I was grading it, I would give him a C minus. Then my older daughter said-- >> Host: I would have given him an F on that one. She's generous. >> Because he did, he tried to make it very professional and very academic and she said but it was a first draft, he has not, he didn't proceed to toughen it up, solidify it, find more evidence, have it critiqued. It was just a gathering of his thoughts and he hasn't gone through the presses and both these girls graduated from Berkeley and so I think they would know what a C paper looks like versus an A paper. And then my older daughter said, and the other thing is, you know, it's not like I&D efforts are actually bad but what we're trying to do is we're trying to condense the time in which we're trying to get women at equal pairing in the tech world. Now, you know women have never been at equal pairing in many professions. They were not enough doctors, lawyers, accountants, you name it, right? Main Street, Wall Street has never had equality. And now we're looking at technology and the reason everything just flairs up in technology is because we live in today's world where news and information is available all the time. So there's two things going on. Information is readily available. People can come into the conversation very quickly and whenever anything happens in Silicon Valley, the effect is massive because all eyes are on Silicon Valley all the time. So it's a bit of a distorted view but we have gone through this. It took a long time for women to become astronauts. It took a long time for women to become neurosurgeons. It took a long time for women to become lawyers and dentists. It will take a little bit of time for women to become top technologists, but we're hoping that it'll shorten and things happen quickly in the valley and we're trying to get that quicker and so we're seeing a little bit of friction. This is responses from millennials so for me, it was like, yes. >> Host: Interesting perspective. >> Yes, great perspective, and when Sundar said these things at the world pitch, I was sitting in the second row and every time he said something I would clap real loud and Todd said, why are you being so good and I said I need to hear that, I need to hear him say that because-- >> Host: What did he say that moved you? >> Oh he just said, you know you have a place in technology and I said yes, we needed to hear you say that right away, all the time and especially to these girls, these eight to 18 year old girls, and all of the ones that come from 100 countries that weren't at Google but were listening to the live pitch. >> We seem to be going back to a crowd that wants to see respect for the individual and citizenship. These were company values at Hewlett Packard, when I was there, that I always remembered was unique. They go hey, you can have differences, but if you have respect for the individual and you have a citizenship mindset. That seemed to have been lost in tech. With this whole movement you see and win at all costs, being an asshole is what you got to do to be a CEO or flip it fast or bros program, so it became a very selfish environment. It seems to be shifting now, with this conversation. Your thoughts? >> So I have to say, doing a start up is not easy. Getting successful in this world is not easy. Shaking the status quo is not easy, so I have to say that the same people, and we're not going to name names, but the same people who are very arrogant and have little respect for the laws and rules, they have given us products that are changing peoples' lives. There is no question about it. Without their bravado, without their I don't care, I'm just going to go over you if you don't comply with me, a lot of ride sharing wouldn't even have happened, and to me, when you provide employment, when you provide alternative services, when you provide something that takes away the way things were, I see that as a plus. I think what we're seeing is that's needed to a certain extent and then you realize, okay now we have to get back to growing it and working it and if you keep going in that mode, you probably won't succeed. >> So being tough and determined and having grit is what you need to break through those walls as a start up. You don't need to be necessarily a jerk, but your point is if you're creating value. >> If you're creating value, and that sometimes you actually have to be a jerk because there are very few brave, non-jerk people who have gone against a big unions and big monopolies. Right, you and I, I would not be able to go against the taxi commission. You need somebody who is a complete a-hole to do that. And he did that and it made a difference. He doesn't have to continue to do that and that's the point. >> There's a meme going around on the internet, if you want to make friends, sell ice cream. >> Exactly! >> So you cannot always win friends when you're pioneering things. >> And you know, there is a balance and maybe we've fostered the fact that you need to be that attitude for everything and that's not true so the pendulum shifted a bit too much but I think that we shouldn't scorn them because really they have made a difference, let's just let everybody get back to-- >> Its a tough world out there to survive and you have to have that kind of sharp elbows to make things happen and it's the value you're providing is how you do it. >> Exactly. >> Well it's no secret to the folks that know me and watch The Cube and know the Silicon Valley that I'm a huge proponent for computer science and, you know, as someone who kind of fell into that in the '80s, it's now become very interesting in that the surface area for computer science has increased a lot and its not just coding and heads down and squashing bugs and writing code. There's been a whole nother evolution of Soft Scales, Agile, Cloud, you've seen a full transformation with the potential unlimited compute available, with mobile now 10 years plus into the iPhone you see new infrastructure developing so it creates the notion that, okay, you can bring the science of computers to a whole nother level. That must be attractive as you guys have that capability to bring that to bear in the programs. Can you guys comment on how you guys see just the role of computer science playing out and this is not a gender thing, this is more of, as I have a young daughter I try to say, it's not just writing code, you could certainly whip out a mobile app, but it's really bringing design to it or bringing a personal passion that you might have, so what are some of the patterns you're seeing in the surface area of what's now known as computer science? >> I think it's super important because as technology has progressed, we've been able to provide this program. If we were still programming in front of screens and doing the what you see is what you get kind of thing without, we would not be there. I think the big thing that's happened in the last 10 years is the mobile phone. I mean, if you find a girl anywhere today in the world, chances are she'll have a mobile phone on her and she's going to be loathe for you to take that one thing from her. You could take other things from her, but try taking that phone away from her. She will not let you. And so the fact that she's so attached to that mobile phone means that you can then tell her, hey, you don't have to be just a consumer of that thing, you can be a producer of that thing. Anything that you see on there, you can actually design. This is power. This is your thing to good and great and better. And if we can shift that in their minds that this is their link to the world that's wide open, we're seeing that. >> Well the world is consumed by it. I mean, a lot of women in the world will be consumers of product, certainly with AI, the conversation over the weekend I was having with folks as the role of women is super important not just in AI, but as software becomes cognitive, you have to align with half the audience that's out there. Must be hard for a guy to program something that's going to be more oriented towards women, but it brings up the question of application and whether it's self driving cars or utility from work to play and everything in between, software and the role of software is going to be critical and that seems to be pretty clear. Question is how do you inspire young girls. That's the question that a lot of fellow males that I talk to who are fathers of daughters and who are promoting women in tech and see that vision. What are some of the inspiration areas? How do you really shake the interest and how do you have someone really kind of dig in and enjoy it and taste it and feel it? >> So there is some research to back what the formula is that works to drive change in behavior and so there is, one of the biggest names in cognitive psychology is Albert Bandura. He's a professor at Stanford. But basically it's the same principles that drive, say, the addiction from alcohol or weight loss or any kind of new behavior change. So the first is you need to have exposure to someone whom you respect showing that this is something of meaning, and so the key words are someone you respect, right? And so media can play a very big role here, for scale, right, otherwise it's only maybe a teacher or a parent and if they're not exposed to technology they can't really affect your... And so media can play a huge role there. Second is the experience itself, like how do you make it easy to get started. And then it's like learning from video games, so you make it very, very easy, like the first step is just come over here, it'll be fun, there's pizza, come, right, like your friends are coming, but then the feedback has to be very fast, so the first step, and that's where your good curriculum matters. So that's where also working on a mobile phone is very appealing even though maybe apps is not-- >> Host: It's relatable. >> It's relatable but the feedback is instantaneous and so the programming language that the girls use is block based so even though you don't have any prior programming background, you can still build a working app, so that's critical. Then human beings get tired very easily and so the feedback needs to keep changing. It has to be unpredictable. The third piece is that of expectations. Sou have to have very high expectations and so that's why this current discussion around cognitive differences in gender, I feel is missing the point, because it's not what you're born with, what are you capable of? And so if we looked at our genetics, we would never go to space, we would never go to the deepest parts of the ocean, because we're not meant for that. But we had really high visions and expectations and so human beings rose to that. And then the last piece is less relevant in developing countries but it's still important, so it's sort of the human energy. We're not a brain disassociated from the body, we're connected, right? And so if you're hungry and tired and sleepy, not the right time to sort of make a dramatic change in you interests, so this is relevant like for us, we tried to figure out which countries are we going to work in, so post-conflict, war-torn areas are not the best areas to start a new program in. You need the right-- >> So you're saying the biological argument of, of course they're different, men and women, but it's the capability, that's where people are missing the boat. >> And the support system. So have high expectations, provide them with the right support, but the most important thing is your own beliefs in that. >> Let's get your thoughts on that 'cause I think you guys have a great program with Technovation, you mentioned mentors. Key part of the formula most likely. What we here, in the conversation I've had with women here has been, there's a real call to arms at the executive level now, folks my age in the 50s who made it, who were there, succeeding, they really want to give back and they really have recognized the value of having that peer mentorship and then inspiring the young generation, whether it's part of the things that we cover like Grace Hopper or Technovations, things that you do, or even just mentoring in their own communities. What does that mentorship look like that you guys see that you'd like to see double down on or areas you'd like to see tweaked or perceptions that need to change? What's your thoughts on mentorship and the role of inspiring young girls? >> Mentorship from men? >> Host: Men and women, I mean... >> From both? >> Well I see the mentorship with women, as that's the first step. I have a whole nother conversation, in my opinion, about the men needing training, not just like go to class and learn how to talk but how to empathize. >> Well my big thing has been that when you wanted to encourage women up the ladder in your companies or you wanted to encourage women to actually get in to technical roles, that intent should not be placed in the CSR department of your organization 'cause that speaks volumes, right? To say oh, well that's in the social responsibility department or the HR, that just says, okay, so you're not really, you don't think we're capable of helping you with your product or service, we're sort of part of this, and it's like, no. So I think you want to mainstream it, which is what a lot of I&D things are trying to do now. >> Host: Inclusion and diversity. >> Inclusion and diversity. >> To make it part of the fabric, not a department checkbox. >> Exactly. >> That's what you're getting at. >> Exactly and the involvement of these departments, to include everybody and to make it more diverse is going to be not frictionless. It will be friction until a time where it won't even be necessary. I&D departments should have one goal which is to work themselves out of a job. If they can work themselves out of a job, then the company would have done what it needs to be done, but I think-- >> Meaning it's self sufficient, it's self governing, people are humans, it's respect for individuals. I mean this just basically comes down to, if you look at it as humans, it takes it, every conversation could be tabled, that's what? There's a person on the other side, it's a human being, not a woman or a white male or whatever. They're not there yet, but I mean certainly that would be the endgame, so in that scenario, that department's out of business, the I&R, the inclusion and diversity department, has done its job. >> Exactly, you don't need one because you know you're okay. And I think capabilities is really important in corporations and this isn't anybody's fault, this is just how it's been done. This has just been the culture of it. Who gets invited to which meetings. Who gets invited to which conferences. And so we heard the CEO of YouTube, Susan Wojcicki saying, you know, she had to sort of elbow a little bit to say hey, why am I not allowed at a certain conference and it's like, maybe just wake up to that and say why aren't you involving more people at conferences and think tanks because, you know, I come from an oil and gas background and people used to do a lot of deals on the golf course 'cause oil and gas people play golf a lot and a lot of deals used to happen, well in the Valley we don't play golf a lot but we do do other things, conferences or get togethers, and if you don't include the people in your team as groups or representationally, well they're not going to be there when you make these decisions so maybe just be a little bit-- >> Exclusionary is a problem and Kleiner Perkins was taken to task, they had ski trips apparently planned and they did all mostly guys and they didn't invite the women part, there was a big scandal. This is where they make that, it's a normative thing and they've got to change the norms. >> Change the norms and if you actually want your company which is made of all kinds of people to move really far ahead, don't be like that. Include everybody because the only goodness about that is you'll go forward. If you don't include somebody, well you're going to hurt them. >> I want to add to that. So there's quite a bit of data. So the patterns are not anything different from what the message girls get from school and parents. So if you look at the data there are 100 countries that legally discriminate against women and so what message industry is telling, is really, firstly it doesn't filter through to the larger population. Silicon Valley is a completely different problem, but overall, the messages girls are given is like, this is not for you, and so especially in some of the most populous, dense countries of the world. And so we have to fight a lot of these kinds of perceptions from the ground up and the number one gatekeeper is the father and so a key part of what we've now done to date is to provide education and training to the parents because there's a very moving story that we work in a remote town in south India and a mentor who's very dedicated has been trying to get these girls to participate in Technovation. He did that and then one girl was actually offered a job but the father kept saying no, not needed, no girl in my family ever needs to work, but he fought it and so the girl actually gets a job. And then a year later, the father calls the mentor and said, you know what, I'm so grateful that you did it because a day after she got the job, I got hit in an accident and I lost my job, but it's these kinds of perceptions that have to be changed one person at a time which is what makes this very hard, unless you actually are able to get the media to change the messaging and I think in the U.S., which is, there's some very interesting studies and a question, right, like if you were to think, would there be more women in STEM in poorer, developing countries versus richer, highly developed countries. Where would you see more women in STEM? The answer is actually the women in the poorer countries like Iran, Malaysia. The reason is because in an individualistic society like in the U.S., where there's a lot of emphasis on materialistic but it's also about are you happy. The conversation has changed from parents telling children and do what makes you happy and then you are very prone to advertising and advertising works when it's highly targeted and highly gendered. And so in the 60s, there was no such thing as pink and blue. Now there is pink and blue. And so now we just made our entire society entirely susceptible to advertising. And girls are passive and complaint and boys are aggressive and so then when you're looking at the board structures, it's very, very hard to fix the problem right there. You have to go down deeper because you don't get leaders who are complaint. Maybe secretaries are compliant. But you have to fix the message that teachers give girls, that parents give their baby girls when they are born, and so industry is just sort of in the spotlight right now but the issue is not that of industry, I think it's also that of society. >> Industry, if you look at what Sundar is supporting you guys it's interesting that this industry seems to chipping and certainly Silicon Valley is a little different as you said, but in general, it is a cultural parent thing. Any plans there with Technovations to have a parent track? >> Yes, totally. I mean, I think, right now, 10% of parents actually volunteer to be mentors, kind of like girl scout troop leaders, and so we are trying to figure out, okay, what is a way to involve parents and to make them part of the discussion? >> Tara, Anar, thanks so much. This is The Cube conversation here in Palo Alto. I'm John Furrier. Thanks for watching.

(upbeat music) >> Hello and welcome to theCUBE Conversation. I'm John Furrier here in the Palo Alto Studios, with two great guests, Tara Chklovski, who's the founder and CEO of Iridescent, and Anar Simpson, Global Ambassador of Technovation. Thanks for coming in today. Appreciate moving your schedules around to come in. Thanks for coming to our studio. >> You bet, yeah. >> So Sundar Pichai was at your event. That's the big story this past week. There's has been a Google memo from a low level employee who wrote some things that got the whole world sharking around gender biases, role of women in tech. We do a lot of women in tech as you know in theCUBE, hundreds and hundreds of women over the years, friends, and also smart people. This seem a pretty big moment for you guys. You had an event at Google. Sundar canceled his on-hands meeting to address this, under fear of retaliation and safety, but came to your event on Google Campus, surprising to many. It's written up on Recode and The Verge. Pretty notable. So tell us about what happened. >> So, yeah, this was the 2017 Technovation World Pitch Competition and the awards ceremony. And Sundar came and he talked to a lot of the girls who were presenting their ideas to solve problems in their community, and then he had a little bit of a one-on-one conversation to learn a little bit more about the kinds of problems, their interest in technology entrepreneurship, and then he addressed the crowd of 900 plus supporters, and really emphasized that there's a place for women in technology, and more importantly, for him and Google, that there's a place for these girls at Google. >> Great timing for you guys too. And I want to drill more into what happened but I want to just point out this was a scheduled stop for Sundar in terms of it. You guys have a program called Technovation which was a 2017 World Pitch, folks around, you're the Global Ambassador, take a minute to talk about what Technovation is. Why was it on Google's Campuses? What was it all about? What does Global Ambassador mean? Talk about your mission. >> Right, so Technovation's mission is to empower girls to become technology entrepreneurs and it's much more than just learning how to code. It's really about seeing girls and telling girls that if there's a problem in their community, technology can help them have a very powerful voice. We've been running for eight years and Anar is our Global Ambassador who's helped us grow to more than a hundred countries. Technovation's relationship with Google is eight years long. Google has supported Technovation, was the very first technology company to support Technovation way before any other company saw the potential. And since then, since 2010, Google has provided funding, mentors, spaces, not just across the US but globally. And so this year, it was a year long worth of relationship made with code which is their arm focusing on gender equality. They basically provided funding but made this event possible at Google headquarters. >> Anar talk about the Global Ambassador role you have, and kind of comes down to the question for Tara as well, is it beyond entrepreneurship and beyond coding? I mean talk about specifically what you guys are bringing to folks outside the Silicon Valley. >> Oh sure, so my role as the Global Ambassador for Technovation is really getting to girls all over the world and saying to them you need to be engaged in technology. And what we found, as Tara mentioned, we've been doing this now, I've been doing this now for five years, is that we're building a movement. We're bringing in girls, we're bringing in mentors, we're bringing in companies and governments together to make this a reality for girls in tech careers in their own countries. And I want to go back and address Google's relationship with Technovation a little bit more because this is more of an anecdote. I got into Technovation not willingly. Six years ago I had a start-up, it was called Parallel Earth, and I was working hard at it. And I was using the offices at Mozilla because they allow people to do that, you know people like me to work there. And one day somebody sent me a note, it just came on the internal email system, and they said, "You're a woman, you're in tech, "there's an event going on at Andreessen Horowitz "where the luminaries of the Valley are going to be talking." And so the luminaries were Mary Samayo who was at Google at that time, Freada Kapor Klein, Padma Ashriwurier , and I think that there was two other people. And so we went to this event and we sat in a packed room at Andreessen Horowitz. And these women, the luminaries at the Valley at that time, each one of them stood up and told us their story, and afterwards they fed us hors d'oeuvres and offered us wine. And then they said before you go, we have one to ask of you which is could you sign up to be a mentor for Technovation. And I thought to myself, no, I am like over my head in my own company. I don't even have time for myself. And they asked, be a mentor, it's just two hours a week for 12 weeks. And I thought to myself, oh God, man, I drank their wine, I ate their hors d'oeuvres, I listened to them and now how can I say no? And so I signed up. And it was a stretch for me because what happened at that time, the curriculum was still being delivered by a person. And so I've been assigned to the Google Campus in Mountainview. And somebody in engineering at Google had been able to get a room, a very small conference room. And so for 12 weeks I met this team of girls from Mountainview, and there were other mentors like me, and then there was a whole bunch of girls from Sequoia High School. And John, in that 12 weeks, I was a changed woman. Those five girls, they blossomed under me. When I met them, I said to them, "I'm here, I am a type A, this is a competition." >> "I signed up for the Andreessen Horowitz--" >> Exactly, exactly. "Listen, I got my own star, "but we're going to win, this is a competition." So they just rolled their eyes at me, like, who the heck she is, we don't even want to be here. >> John: They draw the short straw on this one. >> Exactly. But those 12 weeks changed my life. >> John: In what way, what way did it change your life? >> I have a degree in Computer Science. I have a Master's in Communication. I went to Stanford for innovation and entrepreneurship. So I've been in the field for a very long time. And what I saw in terms of the curriculum, what I saw in terms of the mentorship, what I learned about design thinking and being able to create an app, I never had that. When people like me, we go in to a university, and doing computer, we never had that kind of stuff. And I thought, oh my God, if I'd had that, I would be, like, soaring the skies right now. And to have girls who really came to this table with nothing, and you see them becoming graphic designers because they had a little bit of access to Microsoft Paint, someone who has the ability to do PowerPoint, one girl, in my team of five, almost never showed up, she was late, she never came, and then two sessions before the Pitch, she showed up and she realized, have we've gone so far without her. So here's what she did, she took that little graphic that that woman who'd done it in Paint, and she got her mom and they went to some t-shirt shop, and they got that graphic printed. And the next time she came, there were five t-shirts that said the name of our team which was Intoxication Station, and one for me. And then it turns out she's a really good speaker. Who knew? So she almost never came, brought these shirts, was the speaker for the group, and we won the local competition and then the next one, then we placed second in the finals. >> She came in, contributed with a t-shirt, and graced you the back end, won the trust of the group, ended up being the speaker and winning the award. >> Yes, they grew, they literally, you know if you take a time lapse and you see a flower blossom, that's exactly what happened. >> Tara talk about your credentials 'coz you have a Ph.D. >> So I have a, yeah, Bachelor's in Physics, and Master's in Aerospace, and I was in the Ph.D. program in Aerospace but I dropped out because I wanted to start Iridescent. >> That's good. Dropping out of Ph.D. has a good track record. A lot of folks who dropped out of Stanford includes some of the big names we now know. What's some examples during your life when you had those kind of changed moments? >> I think, Iridescent, we are now in our 12th year. Every couple of months it's a changed moment because it's a test of grit. And just believing in yourself because I mean, I started with just an idea and grew it to be an organization that's all over the world. And it doesn't come with just full-hearted focus. A lot of courage is what I've seen. I have also seen how much you are passionate about an idea really swings how the other person is thinking. And so the idea only matters so much, I think, of course, I mean, the track record and everything has to be there, but I think a lot of it depends on your own passion for it, and I've come to realize that passion is maybe proportional to the complexity and the impact of the problem you're trying to solve. So if you're only trying to solve a small problem, you lose interest in two years, right, and maybe that's why, I'm always curious, why do so many start-ups fail after two or three years? It's because maybe you came in not thinking that you're going to change the world, maybe you came in because you wanted to make quick money, or et cetera, whatever. And so I think for me this is my life's work. And if you want to bring more and to represent the communities into innovation. And so it's not something that's going to be solved easily. >> Start-up success and then people working on teams, really is about inclusion and letting things bloom and being ready for anything. That's the greatest feat. Let's get back to the Sundar event that you guys were having. Now this is a good conversation to have because one of the things that came out of the aha that became that memo, really was a conversation publicly. And now it's been polarizing. There's just some kind of a hate, hate kind of mindset with it most of the time. Plenty of stuff in the internet to go read there, but what actually are some good conversations in the industry? What was the conversation like during the event? Because this was in full conversation mode while you guys were having your 2017 World Pitch competition of which he presided over and had a speech to the entrepreneurs. What was it like? What are some of the conversations that were taking place? >> I think the most powerful piece of the whole evening was really the girls walking in and seeing the incredible diversity that we have in this world, right. So we had girls, and mentors, and supporters, from over 30 countries and just them coming and waving the flags, and different faces, and different cultures, all trying to make the world a better place. I mean, it's rare that you see that, using technology. And I think it's very fitting that Silicon Valley is the center of this. But I think there was not one dry eye in the group because you realized the conversation is so much bigger than one company, one country. It is something that affects us as all human beings, and you believing in human potential. So I think seeing these young girls, some of them 10 years old, there was this, I think, maybe the crowd's favorite was these 10-year-old girls from Cambodia who want to improve sort of the lives of these people working in cottage industries, right. And they created an app, like, say, Etsy or something, but focused on Cambodian products, and the courage of these little girls, I think everybody walks away feeling okay there's hope even in the midst of all of this discussion. >> It creates a lightning rod in some ways that hopefully will move on to the substantive conversations. How do you guys feel about what happened as you take this mission forward? You guys are doing some amazing work. And we'll do a segment on that in a minute, but given the landscape now, how do you view this? How are you talking with friends and colleagues and family members around it? Because I certainly had conversations with my friends certainly in the east coast, like, "No, no, that's not the way Silicon Valley is." Google actually is a very cool company. It's not what you think it is. They're very open. They support a lot of great initiatives. And they're candid. And then I go on and explain. It's like a university. So me and Larry have this little ecosystem that they've kind of built the university culture if you will. But it's open and there's things that happened that get misrepresented. That was my take for the folks who don't know Silicon Valley. But what's your take? What do you think about what's happened? >> So this is really, really good that you brought up the university campus, environment of it. So I have two girls, they're both millennials, and they're both in a tech world. And we had this discussion. And here is the perfect answer, right. So one of my daughters, Kat, she said that when she read that, she thought it was basically a gathering of his thoughts. And it was a gathering of his thoughts because he was probably asked to adhere to I&D stuff that's going on, in every company right now, right. And so he was like a little bit of a, wait a second, he wants to sort of, respond to his being asked to go to I&D stuff. And then Katya said, "But you know mom, "it was just a gathering of his thoughts. "And if this is an essay, and it was a poorly written one, "and if I was grading it, I would give him a C minus." Then my older daughter said-- >> John: Oh, she'll give him an F on that one. >> Right. >> John: C minus, she's generous. >> No, because he did. He tried to make it very professional and very academic. And she said but it was a first draft. He didn't proceed to toughen it up, solidify it, find more evidence, have it critic. It was just a gathering of his thoughts and he hasn't gone through the process. Both these girls graduated from Berkeley and so I think they would know what a C paper look like versus an A paper. And then my older daughter said, "And the other thing is, "it's not like "I&D efforts "are actually bad, "but what we're trying to do is "we're trying to condense the time "in which we're trying to get women "at equal peering in the tech world." Now women have never been at equal peering in many professions. There were not enough doctors, lawyers, accountants, you name it, right? Main street, Wall Street has never had equality. And now we're looking at technology and the reason everything just flares up in technology is because we live in today's world, where news and information is available all the time. So there's two things going on. Information is readily available. People can come in to the conversation very quickly. And whenever anything happens in Silicon Valley, the effect is massive because all eyes are on Silicon Valley all the time. So it's a bit of a distorted view. But we have gone through this. It took a long time for women to become astronauts. It took a long time for women to become neurosurgeons. It took a long time for women to become lawyers and dentists. It will take a little bit of time for women to become top technologists. But we're hoping that it'll shorten and things happen quickly in the Valley and we're trying to get that quicker. And so we're seeing a little bit of friction. This is responses from millennials. So for me it was like-- >> John: Interesting perspective. >> Yes, great perspective. And when Sundar said these things at the World Pitch, I was sitting in the second row and every time he said something I would clap really loud. And Todd said, "Why are you being so good?" And I said, "I need to hear that. "I need to her him say that because--" >> John: What did he say that moved you? >> Oh, he just said you have a place in technology. And I said yes. We needed to hear you say that right away, all the time, and especially to these girls, these two 18-year-old girls, and all of the ones that come from a hundred countries that weren't at Google but were listening to the live pitch. And I needed to hear it. I'm a veteran but I needed to hear it because-- >> It's interesting too the narrative that the millennials and certainly the younger kids hear is an echo of what comes down. And, interesting, my son who is 15, at dinner last night said, "Dad, I'm a white male. "What does that mean?" >> Poor guy. >> Then I'm like, oh my God, he's a kid. So, again, things are shifting, they're out of context. Tara your thoughts on how this all evolves and the positive things that folks can do. What's your perspective? >> Yeah, I mean, I think, I had a lot of discussion with my husband yesterday on this because he's a white male, right? And, but also we have two daughters, right. And so there's this whole he for she campaign, right. And that I think like our conversation earlier, the discussion has to be very inclusive and you cannot polarize. And I think I have to be careful because, I mean, my passion is what drives the work because the work is hard, but I have to also remind that, okay, there's a whole another segment of the population that cares, right, and, so I think it's just constantly remembering these kinds of things. I think in terms of what the industry can do, I think the normal thing is that people are doing which is really well, investing lower in the pipeline, investing in young girls, and all of that kind of stuff, and also sort of the inclusion and diversity stuff in the workforce. But I think there are some other segments, other industries that we can learn from, and I think one very unique place is actually the aviation industry. But the experimental aircraft, so we're just aviation enthusiasts, right. And so they have this gathering, yearly annual gathering, and 600,000 people come from all over the world, the thing that makes it unique and there's almost equal representation, there are two things that make it very unique. First is the family affair. And I think the tech industry has done a very good job, sort of convening these developer conferences but they are closed and most of them are 100% male, right? I think there could be something there where the, again much more than a company, that the industry has to do. And to make it maybe not commercial but do it as a fun family gathering and not in Silicon Valley. And then I think the second would be to actually lean on the veterans of the industry to share their passion with the young ones. And I think one of the problems of technology is that it's moved so fast that it has become very abstract. And nothing is very hands on. If you open up something, you will not understand anything. And so what the aviation industry had done really well is to showcase the core fundamental principles of how these things work using the old airplanes, old engines, combustion engines. But you can see how things work, right, and so-- >> John: It's like kindergarten. >> Exactly, exactly, start that way and then you can go into the more complex. But I think there's a role for the veterans of the tech world to play here. And I think it's not just sort of gender but it's also maybe age and making it much more about the family, rather than just the developer in the family. >> Tara and Anar, you guys are inspiration. Thanks for taking the time. And I've had the, my age, luxury of spending nine years at Hewlett Packard company before, maybe these early 90s when Bill Hewlett and Dave Packard were around. And one of the things that really influenced me, and I think this is something that I see a positive light coming in this industry, to your point, about so much changes, is that we seem to be going back to a crowd that wants to see respect for the individuals, citizenship. These were company values at Hewlett Packard when I was there that I always remembered was unique. Hey, you can have differences but if you have respect for the individual, and you have the citizenship mindset, that seems to have been lost in tech, and with this whole movement you're seeing, win at all cost, being an asshole, what you going to do to be a CEO, or flip it fast, or programs. So it became a very selfish environment. It seems to be shifting that way with this conversation. Your thoughts? >> So I have to say doing a start-up is not easy. Getting successful in this word is not easy. Shaking the status quo is not easy. So I have to say that the same people and we're not going to name names, but the same people who are very arrogant and have little respect for the laws and rules, they have given us products that are changing people's lives. There is no question about it. With that, they're a provider. With that, they're sort of "I don't care, I'm just going to go over you "if you don't comply with me." A lot of ride sharing, wouldn't even have happened. And to me when you provide employment, when you provide alternative services, when you provide something that takes away the way things were, I see that as a plus, okay. I think what we're seeing is that's needed to a certain extent, and then you realized, okay, now we have to get back to growing it and working it. And if you keep going in that mode, you probably won't succeed. >> So being tough and determined and having grit is what you need to breakthrough those walls as a start-up. You don't need to be necessarily a jerk. But your point is if you're creating value. >> If you're creating value, and that sometimes you actually have to be a jerk because there are a very few brave, non-jerk people who have gone against big unions and big monopolies, right. I would not be able to go against the taxi commission. You need somebody who's a complete a-hole to do that. And he did that and it made a difference. He doesn't have to continue to do that and that's-- >> There was a meme going around the internet, "If you want to make friends, sell ice cream." >> Exactly. >> So you can't always win friends when you're pioneering. >> Right, right. There is a balance and maybe we've fostered the fact that you need to be that attitude for everything and that's not true. The pendulum shifted a bit too much. But I think that we shouldn't scorn them because really they have made a difference. Let everybody get back to-- >> It's a tough world out there to survive. And you have to have that kind of sharp elbows to make things happen. But it's the value your providing, it's how you do it. >> Exactly. >> Well thanks so much guys for coming up. Appreciate to spend the time to talk about your awesome event at 2017 World Pitch as part of Technovation where Sundar represented Google in your great program with young girls go over some tech books. Thanks for sharing. This is CUBE conversation here at Palo Alto. I'm John Furrier. Thanks for watching. (upbeat music)