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Io-Tahoe Episode 5: Enterprise Digital Resilience on Hybrid and Multicloud


 

>>from around the globe. It's the Cube presenting enterprise. Digital resilience on hybrid and multi cloud Brought to You by Iota Ho. Hello, everyone, and welcome to our continuing Siri's covering data automation brought to you by Io Tahoe. Today we're gonna look at how to ensure enterprise resilience for hybrid and multi cloud. Let's welcome in age. Eva Hora, who is the CEO of Iota A J. Always good to see you again. Thanks for coming on. >>Great to be back. David Pleasure. >>And he's joined by Fozzy Coons, who is a global principal architect for financial services. The vertical of financial services. That red hat. He's got deep experiences in that sector. Welcome, Fozzie. Good to see you. >>Thank you very much. Happy to be here. >>Fancy. Let's start with you. Look, there are a lot of views on cloud and what it is. I wonder if you could explain to us how you think about what is a hybrid cloud and and how it works. >>Sure, yes. So the hybrid cloud is a 90 architecture that incorporates some degree off workload, possibility, orchestration and management across multiple clouds. Those clouds could be private cloud or public cloud or even your own data centers. And how does it all work? It's all about secure interconnectivity and on demand. Allocation of resources across clouds and separate clouds can become hydrate when they're similarly >>interconnected. And >>it is that interconnectivity that allows the workloads workers to be moved and how management can be unified in off the street. You can work and how well you have. These interconnections has a direct impact on how well your hybrid cloud will work. >>Okay, so we'll fancy staying with you for a minute. So in the early days of Cloud that turned private Cloud was thrown a lot around a lot, but often just meant virtualization of an on PREM system and a network connection to the public cloud. Let's bring it forward. What, in your view, does a modern hybrid cloud architecture look like? >>Sure. So for modern public clouds, we see that, um, teams organizations need to focus on the portability off applications across clouds. That's very important, right? And when organizations build applications, they need to build and deploy these applications as small collections off independently, loosely coupled services, and then have those things run on the same operating system which means, in other words, running it on Lenox everywhere and building cloud native applications and being able to manage and orchestrate thes applications with platforms like KUBERNETES or read it open shit, for example. >>Okay, so that Z, that's definitely different from building a monolithic application that's fossilized and and doesn't move. So what are the challenges for customers, you know, to get to that modern cloud? Aziz, you've just described it. Is it skill sets? Is that the ability to leverage things like containers? What's your view there? >>So, I mean, from what we've seen around around the industry, especially around financial services, where I spent most of my time, we see that the first thing that we see is management right now because you have all these clouds and all these applications, you have a massive array off connections off interconnections. You also have massive array off integrations, possibility and resource allocations as well, and then orchestrating all those different moving pieces. Things like storage networks and things like those are really difficult to manage, right? That's one. What s O Management is the first challenge. The second one is workload, placement, placement. Where do you place this? How do you place this cloud? Native applications. Do you or do you keep on site on Prem? And what do you put in the cloud? That is the the the other challenge. The major one. The third one is security. Security now becomes the key challenge and concern for most customers. And we could talk about how hundreds? Yeah, >>we're definitely gonna dig into that. Let's bring a J into the conversation. A J. You know, you and I have talked about this in the past. One of the big problems that virtually every companies face is data fragmentation. Um, talk a little bit about how I owe Tahoe unifies data across both traditional systems legacy systems. And it connects to these modern I t environments. >>Yeah, sure, Dave. I mean, fancy just nailed it. There used to be about data of the volume of data on the different types of data. But as applications become or connected and interconnected at the location of that data really matters how we serve that data up to those those app. So working with red hat in our partnership with Red Hat being able Thio, inject our data Discovery machine learning into these multiple different locations. Would it be in AWS on IBM Cloud or A D. C p R. On Prem being able thio Automate that discovery? I'm pulling that. That single view of where is all my data then allows the CEO to manage cast that can do things like one. I keep the data where it is on premise or in my Oracle Cloud or in my IBM cloud on Connect. The application that needs to feed off that data on the way in which you do that is machine learning. That learns over time is it recognizes different types of data, applies policies to declassify that data. Andi and brings it all together with automation. >>Right? And that's one of the big themes and we've talked about this on earlier episodes. Is really simplification really abstracting a lot of that heavy lifting away so we can focus on things A. J A. Z. You just mentioned e nifaz e. One of the big challenges that, of course, we all talk about his governance across thes disparity data sets. I'm curious as your thoughts. How does Red Hat really think about helping customers adhere to corporate edicts and compliance regulations, which, of course, are are particularly acute within financial services. >>Oh, yeah, Yes. So for banks and the payment providers, like you've just mentioned their insurers and many other financial services firms, Um, you know, they have to adhere Thio standards such as a PC. I. D. S s in Europe. You've got the G g d p g d p r, which requires strange and tracking, reporting documentation. And you know, for them to to remain in compliance and the way we recommend our customers to address these challenges is by having an automation strategy. Right. And that type of strategy can help you to improve the security on compliance off the organization and reduce the risk after the business. Right. And we help organizations build security and compliance from the start without consulting services residencies. We also offer courses that help customers to understand how to address some of these challenges. And that's also we help organizations build security into their applications without open sources. Mueller, where, um, middle offerings and even using a platform like open shift because it allows you to run legacy applications and also continue rights applications in a unified platform right And also that provides you with, you know, with the automation and the truly that you need to continuously monitor, manage and automate the systems for security and compliance >>purposes. Hey, >>Jay, anything. Any color you could add to this conversation? >>Yeah, I'm pleased. Badly brought up Open shift. I mean, we're using open shift to be able. Thio, take that security application of controls to to the data level. It's all about context. So, understanding what data is there being able to assess it to say who should have access to it. Which application permission should be applied to it. Um, that za great combination of Red Hat tonight. Tahoe. >>But what about multi Cloud? Doesn't that complicate the situation even even further? Maybe you could talk about some of the best practices to apply automation across not only hybrid cloud, but multi >>cloud a swell. Yeah, sure. >>Yeah. So the right automation solution, you know, can be the difference between, you know, cultivating an automated enterprise or automation caress. And some of the recommendations we give our clients is to look for an automation platform that can offer the first thing is complete support. So that means have an automation solution that provides that provides, um, you know, promotes I t availability and reliability with your platform so that you can provide, you know, enterprise great support, including security and testing, integration and clear roadmaps. The second thing is vendor interoperability interoperability in that you are going to be integrating multiple clouds. So you're going to need a solution that can connect to multiple clouds. Simples lee, right? And with that comes the challenge off maintain ability. So you you you're going to need to look into a automation Ah, solution that that is easy to learn or has an easy learning curve. And then the fourth idea that we tell our customers is scalability in the in the hybrid cloud space scale is >>is >>a big, big deal here, and you need a to deploy an automation solution that can span across the whole enterprise in a constituent, consistent manner, right? And then also, that allows you finally to, uh, integrate the multiple data centers that you have, >>So A J I mean, this is a complicated situation, for if a customer has toe, make sure things work on AWS or azure or Google. Uh, they're gonna spend all their time doing that, huh? What can you add really? To simplify that that multi cloud and hybrid cloud equation? >>Yeah. I could give a few customer examples here Warming a manufacturer that we've worked with to drive that simplification Onda riel bonuses for them is has been a reduction cost. We worked with them late last year to bring the cost bend down by $10 million in 2021 so they could hit that reduced budget. Andre, What we brought to that was the ability thio deploy using open shift templates into their different environments. Where there is on premise on bond or in as you mentioned, a W s. They had G cps well, for their marketing team on a cross, those different platforms being out Thio use a template, use pre built scripts to get up and running in catalog and discover that data within minutes. It takes away the legacy of having teams of people having Thio to jump on workshop cause and I know we're all on a lot of teens. The zoom cause, um, in these current times, they just sent me is in in of hours in the day Thio manually perform all of this. So yeah, working with red hat applying machine learning into those templates those little recipes that we can put that automation toe work, regardless of which location the data is in allows us thio pull that unified view together. Right? >>Thank you, Fozzie. I wanna come back to you. So the early days of cloud, you're in the big apple, you know, financial services. Really well. Cloud was like an evil word within financial services, and obviously that's changed. It's evolved. We talked about the pandemic, has even accelerated that, Um And when you really, you know, dug into it when you talk to customers about their experiences with security in the cloud it was it was not that it wasn't good. It was great, whatever. But it was different. And there's always this issue of skill, lack of skills and multiple tools suck up teams, they're really overburdened. But in the cloud requires new thinking. You've got the shared responsibility model you've got obviously have specific corporate requirements and compliance. So this is even more complicated when you introduce multiple clouds. So what are the differences that you can share from your experience is running on a sort of either on Prem or on a mono cloud, um, or, you know, and versus across clouds. What? What? What do you suggest there? >>Yeah, you know, because of these complexities that you have explained here, Miss Configurations and the inadequate change control the top security threats. So human error is what we want to avoid because is, you know, as your clouds grow with complexity and you put humans in the mix, then the rate off eras is going to increase, and that is going to exposure to security threat. So this is where automation comes in because automation will streamline and increase the consistency off your infrastructure management. Also application development and even security operations to improve in your protection, compliance and change control. So you want to consistently configure resources according to a pre approved um, you know, pre approved policies and you want to proactively maintain a to them in a repeatable fashion over the whole life cycle. And then you also want to rapid the identified system that require patches and and reconfiguration and automate that process off patching and reconfiguring so that you don't have humans doing this type of thing, right? And you want to be able to easily apply patches and change assistant settings. According Thio, Pre defined, based on like explained before, you know, with the pre approved policies and also you want is off auditing and troubleshooting, right? And from a rate of perspective, we provide tools that enable you to do this. We have, for example, a tool called danceable that enables you to automate data center operations and security and also deployment of applications and also obvious shit yourself, you know, automates most of these things and obstruct the human beings from putting their fingers on, causing, uh, potentially introducing errors right now in looking into the new world off multiple clouds and so forth. The difference is that we're seeing here between running a single cloud or on prem is three main areas which is control security and compliance. Right control here it means if your on premise or you have one cloud, um, you know, in most cases you have control over your data and your applications, especially if you're on Prem. However, if you're in the public cloud, there is a difference there. The ownership, it is still yours. But your resources are running on somebody else's or the public clouds. You know, e w s and so forth infrastructure. So people that are going to do this need to really especially banks and governments need to be aware off the regulatory constraints off running, uh, those applications in the public cloud. And we also help customers regionalize some of these choices and also on security. You will see that if you're running on premises or in a single cloud, you have more control, especially if you're on Prem. You can control this sensitive information that you have, however, in the cloud. That's a different situation, especially from personal information of employees and things like that. You need to be really careful off that. And also again, we help you rationalize some of those choices. And then the last one is compliant. Aziz. Well, you see that if you're running on Prem or a single cloud, um, regulations come into play again, right? And if you're running a problem, you have control over that. You can document everything you have access to everything that you need. But if you're gonna go to the public cloud again, you need to think about that. We have automation, and we have standards that can help you, uh, you know, address some of these challenges for security and compliance. >>So that's really strong insights, Potsie. I mean, first of all, answerable has a lot of market momentum. Red hats in a really good job with that acquisition, your point about repeatability is critical because you can't scale otherwise. And then that idea you're you're putting forth about control, security compliance It's so true is I called it the shared responsibility model. And there was a lot of misunderstanding in the early days of cloud. I mean, yeah, maybe a W s is gonna physically secure the, you know, s three, but in the bucket. But we saw so many Miss configurations early on. And so it's key to have partners that really understand this stuff and can share the experiences of other clients. So this all sounds great. A j. You're sharp, you know, financial background. What about the economics? >>You >>know, our survey data shows that security it's at the top of the spending priority list, but budgets are stretched thin. E especially when you think about the work from home pivot and and all the areas that they had toe the holes that they had to fill their, whether it was laptops, you know, new security models, etcetera. So how do organizations pay for this? What's the business case look like in terms of maybe reducing infrastructure costs so I could, you know, pay it forward or there's a There's a risk reduction angle. What can you share >>their? Yeah. I mean, the perspective I'd like to give here is, um, not being multi cloud is multi copies of an application or data. When I think about 20 years, a lot of the work in financial services I was looking at with managing copies of data that we're feeding different pipelines, different applications. Now what we're saying I talk a lot of the work that we're doing is reducing the number of copies of that data so that if I've got a product lifecycle management set of data, if I'm a manufacturer, I'm just gonna keep that in one location. But across my different clouds, I'm gonna have best of breed applications developed in house third parties in collaboration with my supply chain connecting securely to that. That single version of the truth. What I'm not going to do is to copy that data. So ah, lot of what we're seeing now is that interconnectivity using applications built on kubernetes. Um, that decoupled from the data source that allows us to reduce those copies of data within that you're gaining from the security capability and resilience because you're not leaving yourself open to those multiple copies of data on with that. Couldn't come. Cost, cost of storage on duh cost of compute. So what we're seeing is using multi cloud to leverage the best of what each cloud platform has to offer That goes all the way to Snowflake and Hiroko on Cloud manage databases, too. >>Well, and the people cost to a swell when you think about yes, the copy creep. But then you know when something goes wrong, a human has to come in and figured out um, you brought up snowflake, get this vision of the data cloud, which is, you know, data data. I think this we're gonna be rethinking a j, uh, data architectures in the coming decade where data stays where it belongs. It's distributed, and you're providing access. Like you said, you're separating the data from the applications applications as we talked about with Fozzie. Much more portable. So it Z really the last 10 years will be different than the next 10 years. A. >>J Definitely. I think the people cast election is used. Gone are the days where you needed thio have a dozen people governing managing black policies to data. Ah, lot of that repetitive work. Those tests can be in power automated. We've seen examples in insurance were reduced teams of 15 people working in the the back office China apply security controls compliance down to just a couple of people who are looking at the exceptions that don't fit. And that's really important because maybe two years ago the emphasis was on regulatory compliance of data with policies such as GDP are in CCP a last year, very much the economic effect of reduce headcounts on on enterprises of running lean looking to reduce that cost. This year, we can see that already some of the more proactive cos they're looking at initiatives such as net zero emissions how they use data toe under understand how cape how they can become more have a better social impact. Um, and using data to drive that, and that's across all of their operations and supply chain. So those regulatory compliance issues that may have been external we see similar patterns emerging for internal initiatives that benefiting the environment, social impact and and, of course, course, >>great perspectives. Yeah, Jeff Hammer, Bucker once famously said, The best minds of my generation are trying to get people to click on ads and a J. Those examples that you just gave of, you know, social good and moving. Uh, things forward are really critical. And I think that's where Data is gonna have the biggest societal impact. Okay, guys, great conversation. Thanks so much for coming on the program. Really appreciate your time. Keep it right there from, or insight and conversation around, creating a resilient digital business model. You're watching the >>Cube digital resilience, automated compliance, privacy and security for your multi cloud. Congratulations. You're on the journey. You have successfully transformed your organization by moving to a cloud based platform to ensure business continuity in these challenging times. But as you scale your digital activities, there is an inevitable influx of users that outpaces traditional methods of cybersecurity, exposing your data toe underlying threats on making your company susceptible toe ever greater risk to become digitally resilient. Have you applied controls your data continuously throughout the data Lifecycle? What are you doing to keep your customer on supply data private and secure? I owe Tahoe's automated, sensitive data. Discovery is pre programmed with over 300 existing policies that meet government mandated risk and compliance standards. Thes automate the process of applying policies and controls to your data. Our algorithm driven recommendation engine alerts you to risk exposure at the data level and suggests the appropriate next steps to remain compliant on ensure sensitive data is secure. Unsure about where your organization stands In terms of digital resilience, Sign up for a minimal cost commitment. Free data Health check. Let us run our sensitive data discovery on key unmapped data silos and sources to give you a clear understanding of what's in your environment. Book time within Iot. Tahoe Engineer Now >>Okay, let's now get into the next segment where we'll explore data automation. But from the angle of digital resilience within and as a service consumption model, we're now joined by Yusuf Khan, who heads data services for Iot, Tahoe and Shirish County up in. Who's the vice president and head of U. S. Sales at happiest Minds? Gents, welcome to the program. Great to have you in the Cube. >>Thank you, David. >>Trust you guys talk about happiest minds. This notion of born digital, foreign agile. I like that. But talk about your mission at the company. >>Sure. >>A former in 2011 Happiest Mind is a born digital born a child company. The reason is that we are focused on customers. Our customer centric approach on delivering digitals and seamless solutions have helped us be in the race. Along with the Tier one providers, Our mission, happiest people, happiest customers is focused to enable customer happiness through people happiness. We have Bean ranked among the top 25 i t services company in the great places to work serving hour glass to ratings off 41 against the rating off. Five is among the job in the Indian nineties services company that >>shows the >>mission on the culture. What we have built on the values right sharing, mindful, integrity, learning and social on social responsibilities are the core values off our company on. That's where the entire culture of the company has been built. >>That's great. That sounds like a happy place to be. Now you said you had up data services for Iot Tahoe. We've talked in the past. Of course you're out of London. What >>do you what? Your >>day to day focus with customers and partners. What you focused >>on? Well, David, my team work daily with customers and partners to help them better understand their data, improve their data quality, their data governance on help them make that data more accessible in a self service kind of way. To the stakeholders within those businesses on dis is all a key part of digital resilience that will will come on to talk about but later. You're >>right, e mean, that self service theme is something that we're gonna we're gonna really accelerate this decade, Yussef and so. But I wonder before we get into that, maybe you could talk about the nature of the partnership with happiest minds, you know? Why do you guys choose toe work closely together? >>Very good question. Um, we see Hyo Tahoe on happiest minds as a great mutual fit. A Suresh has said, uh, happiest minds are very agile organization um, I think that's one of the key things that attracts their customers on Io. Tahoe is all about automation. Uh, we're using machine learning algorithms to make data discovery data cataloging, understanding, data done. See, uh, much easier on. We're enabling customers and partners to do it much more quickly. So when you combine our emphasis on automation with the emphasis on agility that happiest minds have that that's a really nice combination work works very well together, very powerful. I think the other things that a key are both businesses, a serious have said, are really innovative digital native type type companies. Um, very focused on newer technologies, the cloud etcetera on. Then finally, I think they're both Challenger brands on happiest minds have a really positive, fresh ethical approach to people and customers that really resonates with us at Ideo Tahoe to >>great thank you for that. So Russia, let's get into the whole notion of digital resilience. I wanna I wanna sort of set it up with what I see, and maybe you can comment be prior to the pandemic. A lot of customers that kind of equated disaster recovery with their business continuance or business resilient strategy, and that's changed almost overnight. How have you seen your clients respond to that? What? I sometimes called the forced march to become a digital business. And maybe you could talk about some of the challenges that they faced along the way. >>Absolutely. So, uh, especially during this pandemic, times when you say Dave, customers have been having tough times managing their business. So happiest minds. Being a digital Brazilian company, we were able to react much faster in the industry, apart from the other services company. So one of the key things is the organisation's trying to adopt onto the digital technologies. Right there has bean lot off data which has been to manage by these customers on There have been lot off threats and risk, which has been to manage by the CEO Seo's so happiest minds digital resilient technology, right where we bring in the data. Complaints as a service were ableto manage the resilience much ahead off other competitors in the market. We were ableto bring in our business continuity processes from day one, where we were ableto deliver our services without any interruption to the services. What we were delivered to our customers So that is where the digital resilience with business community process enabled was very helpful for us. Toe enable our customers continue their business without any interruptions during pandemics. >>So I mean, some of the challenges that customers tell me they obviously they had to figure out how to get laptops to remote workers and that that whole remote work from home pivot figure out how to secure the end points. And, you know, those were kind of looking back there kind of table stakes, But it sounds like you've got a digital business. Means a data business putting data at the core, I like to say, but so I wonder if you could talk a little bit more about maybe the philosophy you have toward digital resilience in the specific approach you take with clients? >>Absolutely. They seen any organization data becomes. The key on that, for the first step is to identify the critical data. Right. So we this is a six step process. What we following happiest minds. First of all, we take stock off the current state, though the customers think that they have a clear visibility off their data. How are we do more often assessment from an external point off view on see how critical their data is, then we help the customers to strategies that right. The most important thing is to identify the most important critical herself. Data being the most critical assert for any organization. Identification off the data's key for the customers. Then we help in building a viable operating model to ensure these identified critical assets are secure on monitor dearly so that they are consumed well as well as protected from external threats. Then, as 1/4 step, we try to bring in awareness, toe the people we train them >>at >>all levels in the organization. That is a P for people to understand the importance off the digital ourselves and then as 1/5 step, we work as a back up plan in terms of bringing in a very comprehensive and a holistic testing approach on people process as well as in technology. We'll see how the organization can withstand during a crisis time, and finally we do a continuous governance off this data, which is a key right. It is not just a one step process. We set up the environment, we do the initial analysis and set up the strategy on continuously govern this data to ensure that they are not only know managed will secure as well as they also have to meet the compliance requirements off the organization's right. That is where we help organizations toe secure on Meet the regulations off the organizations. As for the privacy laws, so this is a constant process. It's not on one time effort. We do a constant process because every organization goes towards their digital journey on. They have to face all these as part off the evolving environment on digital journey. And that's where they should be kept ready in terms off. No recovering, rebounding on moving forward if things goes wrong. >>So let's stick on that for a minute, and then I wanna bring yourself into the conversation. So you mentioned compliance and governance when when your digital business, you're, as you say, you're a data business, so that brings up issues. Data sovereignty. Uh, there's governance, this compliance. There's things like right to be forgotten. There's data privacy, so many things. These were often kind of afterthoughts for businesses that bolted on, if you will. I know a lot of executives are very much concerned that these air built in on, and it's not a one shot deal. So do you have solutions around compliance and governance? Can you deliver that as a service? Maybe you could talk about some of the specifics there, >>so some of way have offered multiple services. Tow our customers on digital against. On one of the key service is the data complaints. As a service here we help organizations toe map the key data against the data compliance requirements. Some of the features includes in terms off the continuous discovery off data right, because organizations keep adding on data when they move more digital on helping the helping and understanding the actual data in terms off the residents of data, it could be a heterogeneous data soldiers. It could be on data basis, or it could be even on the data legs. Or it could be a no even on compromise all the cloud environment. So identifying the data across the various no heterogeneous environment is very key. Feature off our solution. Once we identify classify this sensitive data, the data privacy regulations on the traveling laws have to be map based on the business rules So we define those rules on help map those data so that organizations know how critical their digital assets are. Then we work on a continuous marching off data for anomalies because that's one of the key teachers off the solution, which needs to be implemented on the day to day operational basis. So we're helping monitoring those anomalies off data for data quality management on an ongoing basis. On finally, we also bringing the automated data governance where we can manage the sensory data policies on their later relationships in terms off mapping on manage their business roots on we drive reputations toe Also suggest appropriate actions to the customers. Take on those specific data sets. >>Great. Thank you, Yousef. Thanks for being patient. I want to bring in Iota ho thio discussion and understand where your customers and happiest minds can leverage your data automation capability that you and I have talked about in the past. I'm gonna be great if you had an example is well, but maybe you could pick it up from there, >>John. I mean, at a high level, assertions are clearly articulated. Really? Um, Hyoty, who delivers business agility. So that's by, um accelerating the time to operationalize data, automating, putting in place controls and actually putting helping put in place digital resilience. I mean way if we step back a little bit in time, um, traditional resilience in relation to data often met manually, making multiple copies of the same data. So you have a d b A. They would copy the data to various different places, and then business users would access it in those functional style owes. And of course, what happened was you ended up with lots of different copies off the same data around the enterprise. Very inefficient. ONDA course ultimately, uh, increases your risk profile. Your risk of a data breach. Um, it's very hard to know where everything is. And I realized that expression. They used David the idea of the forced march to digital. So with enterprises that are going on this forced march, what they're finding is they don't have a single version of the truth, and almost nobody has an accurate view of where their critical data is. Then you have containers bond with containers that enables a big leap forward so you could break applications down into micro services. Updates are available via a p I s on. So you don't have the same need thio to build and to manage multiple copies of the data. So you have an opportunity to just have a single version of the truth. Then your challenge is, how do you deal with these large legacy data states that the service has been referring Thio, where you you have toe consolidate and that's really where I attack comes in. Um, we massively accelerate that process of putting in a single version of the truth into place. So by automatically discovering the data, discovering what's dubica? What's redundant? Uh, that means you can consolidate it down to a single trusted version much more quickly. We've seen many customers have tried to do this manually, and it's literally taken years using manual methods to cover even a small percentage of their I T estates. With our tire, you could do it really very quickly on you can have tangible results within weeks and months on Ben, you can apply controls to the data based on context. So who's the user? What's the content? What's the use case? Things like data quality validations or access permissions on. Then, once you've done there. Your applications and your enterprise are much more secure, much more resilient. As a result, you've got to do these things whilst retaining agility, though. So coming full circle. This is where the partnership with happiest minds really comes in as well. You've got to be agile. You've gotta have controls. Um, on you've got a drug toward the business outcomes. Uh, and it's doing those three things together that really deliver for the customer. >>Thank you. Use f. I mean you and I. In previous episodes, we've looked in detail at the business case. You were just talking about the manual labor involved. We know that you can't scale, but also there's that compression of time. Thio get to the next step in terms of ultimately getting to the outcome. And we talked to a number of customers in the Cube, and the conclusion is, it's really consistent that if you could accelerate the time to value, that's the key driver reducing complexity, automating and getting to insights faster. That's where you see telephone numbers in terms of business impact. So my question is, where should customers start? I mean, how can they take advantage of some of these opportunities that we've discussed today. >>Well, we've tried to make that easy for customers. So with our Tahoe and happiest minds, you can very quickly do what we call a data health check. Um, this is a is a 2 to 3 week process, uh, to really quickly start to understand on deliver value from your data. Um, so, iota, who deploys into the customer environment? Data doesn't go anywhere. Um, we would look at a few data sources on a sample of data. Onda. We can very rapidly demonstrate how they discovery those catalog e on understanding Jupiter data and redundant data can be done. Um, using machine learning, um, on how those problems can be solved. Um, And so what we tend to find is that we can very quickly, as I say in the matter of a few weeks, show a customer how they could get toe, um, or Brazilian outcome on then how they can scale that up, take it into production on, then really understand their data state? Better on build. Um, Brasiliense into the enterprise. >>Excellent. There you have it. We'll leave it right there. Guys, great conversation. Thanks so much for coming on the program. Best of luck to you and the partnership Be well, >>Thank you, David Suresh. Thank you. Thank >>you for watching everybody, This is Dave Volonte for the Cuban are ongoing Siris on data automation without >>Tahoe, digital resilience, automated compliance, privacy and security for your multi cloud. Congratulations. You're on the journey. You have successfully transformed your organization by moving to a cloud based platform to ensure business continuity in these challenging times. But as you scale your digital activities, there is an inevitable influx of users that outpaces traditional methods of cybersecurity, exposing your data toe underlying threats on making your company susceptible toe ever greater risk to become digitally resilient. Have you applied controls your data continuously throughout the data lifecycle? What are you doing to keep your customer on supply data private and secure? I owe Tahoe's automated sensitive data. Discovery is pre programmed with over 300 existing policies that meet government mandated risk and compliance standards. Thes automate the process of applying policies and controls to your data. Our algorithm driven recommendation engine alerts you to risk exposure at the data level and suggests the appropriate next steps to remain compliant on ensure sensitive data is secure. Unsure about where your organization stands in terms of digital resilience. Sign up for our minimal cost commitment. Free data health check. Let us run our sensitive data discovery on key unmapped data silos and sources to give you a clear understanding of what's in your environment. Book time within Iot. Tahoe Engineer. Now. >>Okay, now we're >>gonna go into the demo. We want to get a better understanding of how you can leverage open shift. And I owe Tahoe to facilitate faster application deployment. Let me pass the mic to Sabetta. Take it away. >>Uh, thanks, Dave. Happy to be here again, Guys, uh, they've mentioned names to be the Davis. I'm the enterprise account executive here. Toyota ho eso Today we just wanted to give you guys a general overview of how we're using open shift. Yeah. Hey, I'm Noah Iota host data operations engineer, working with open ship. And I've been learning the Internets of open shift for, like, the past few months, and I'm here to share. What a plan. Okay, so So before we begin, I'm sure everybody wants to know. Noel, what are the benefits of using open shift. Well, there's five that I can think of a faster time, the operation simplicity, automation control and digital resilience. Okay, so that that's really interesting, because there's an exact same benefits that we had a Tahoe delivered to our customers. But let's start with faster time the operation by running iota. Who on open shift? Is it faster than, let's say, using kubernetes and other platforms >>are >>objective iota. Who is to be accessible across multiple cloud platforms, right? And so by hosting our application and containers were able to achieve this. So to answer your question, it's faster to create and use your application images using container tools like kubernetes with open shift as compared to, like kubernetes with docker cry over container D. Okay, so we got a bit technical there. Can you explain that in a bit more detail? Yeah, there's a bit of vocabulary involved, uh, so basically, containers are used in developing things like databases, Web servers or applications such as I have top. What's great about containers is that they split the workload so developers can select the libraries without breaking anything. And since Hammond's can update the host without interrupting the programmers. Uh, now, open shift works hand in hand with kubernetes to provide a way to build those containers for applications. Okay, got It s basically containers make life easier for developers and system happens. How does open shift differ from other platforms? Well, this kind of leads into the second benefit I want to talk about, which is simplicity. Basically, there's a lot of steps involved with when using kubernetes with docker. But open shift simplifies this with their source to image process that takes the source code and turns it into a container image. But that's not all. Open shift has a lot of automation and features that simplify working with containers, an important one being its Web console. Here. I've set up a light version of open ship called Code Ready Containers, and I was able to set up her application right from the Web console. And I was able to set up this entire thing in Windows, Mac and Lennox. So its environment agnostic in that sense. Okay, so I think I've seen the top left that this is a developers view. What would a systems admin view look like? It's a good question. So here's the administrator view and this kind of ties into the benefit of control. Um, this view gives insights into each one of the applications and containers that are running, and you could make changes without affecting deployment. Andi can also, within this view, set up each layer of security, and there's multiple that you can prop up. But I haven't fully messed around with it because with my luck, I'd probably locked myself out. So that seems pretty secure. Is there a single point security such as you use a log in? Or are there multiple layers of security? Yeah, there are multiple layers of security. There's your user login security groups and general role based access controls. Um, but there's also a ton of layers of security surrounding like the containers themselves. But for the sake of time, I won't get too far into it. Okay, eso you mentioned simplicity In time. The operation is being two of the benefits. You also briefly mention automation. And as you know, automation is the backbone of our platform here, Toyota Ho. So that's certainly grabbed my attention. Can you go a bit more in depth in terms of automation? Open shift provides extensive automation that speeds up that time the operation. Right. So the latest versions of open should come with a built in cryo container engine, which basically means that you get to skip that container engine insulation step and you don't have to, like, log into each individual container host and configure networking, configure registry servers, storage, etcetera. So I'd say, uh, it automates the more boring kind of tedious process is Okay, so I see the iota ho template there. What does it allow me to do? Um, in terms of automation in application development. So we've created an open shift template which contains our application. This allows developers thio instantly, like set up our product within that template. So, Noah Last question. Speaking of vocabulary, you mentioned earlier digital resilience of the term we're hearing, especially in the banking and finance world. Um, it seems from what you described, industries like banking and finance would be more resilient using open shift, Correct. Yeah, In terms of digital resilience, open shift will give you better control over the consumption of resource is each container is using. In addition, the benefit of containers is that, like I mentioned earlier since Hammond's can troubleshoot servers about bringing down the application and if the application does go down is easy to bring it back up using templates and, like the other automation features that open ship provides. Okay, so thanks so much. Know us? So any final thoughts you want to share? Yeah. I just want to give a quick recap with, like, the five benefits that you gained by using open shift. Uh, the five are timeto operation automation, control, security and simplicity. You could deploy applications faster. You could simplify the workload you could automate. A lot of the otherwise tedious processes can maintain full control over your workflow. And you could assert digital resilience within your environment. Guys, >>Thanks for that. Appreciate the demo. Um, I wonder you guys have been talking about the combination of a Iot Tahoe and red hat. Can you tie that in subito Digital resilience >>Specifically? Yeah, sure, Dave eso when we speak to the benefits of security controls in terms of digital resilience at Io Tahoe, we automated detection and apply controls at the data level, so this would provide for more enhanced security. >>Okay, But so if you were trying to do all these things manually. I mean, what what does that do? How much time can I compress? What's the time to value? >>So with our latest versions, Biota we're taking advantage of faster deployment time associated with container ization and kubernetes. So this kind of speeds up the time it takes for customers. Start using our software as they be ableto quickly spin up io towel on their own on premise environment are otherwise in their own cloud environment, like including aws. Assure or call GP on IBM Cloud a quick start templates allow flexibility deploy into multi cloud environments all just using, like, a few clicks. Okay, so so now just quickly add So what we've done iota, Who here is We've really moved our customers away from the whole idea of needing a team of engineers to apply controls to data as compared to other manually driven work flows. Eso with templates, automation, previous policies and data controls. One person can be fully operational within a few hours and achieve results straight out of the box on any cloud. >>Yeah, we've been talking about this theme of abstracting the complexity. That's really what we're seeing is a major trend in in this coming decade. Okay, great. Thanks, Sabina. Noah, How could people get more information or if they have any follow up questions? Where should they go? >>Yeah, sure. They've. I mean, if you guys are interested in learning more, you know, reach out to us at info at iata ho dot com to speak with one of our sales engineers. I mean, we love to hear from you, so book a meeting as soon as you can. All >>right. Thanks, guys. Keep it right there from or cube content with.

Published Date : Jan 27 2021

SUMMARY :

Always good to see you again. Great to be back. Good to see you. Thank you very much. I wonder if you could explain to us how you think about what is a hybrid cloud and So the hybrid cloud is a 90 architecture that incorporates some degree off And it is that interconnectivity that allows the workloads workers to be moved So in the early days of Cloud that turned private Cloud was thrown a lot to manage and orchestrate thes applications with platforms like Is that the ability to leverage things like containers? And what do you put in the cloud? One of the big problems that virtually every companies face is data fragmentation. the way in which you do that is machine learning. And that's one of the big themes and we've talked about this on earlier episodes. And that type of strategy can help you to improve the security on Hey, Any color you could add to this conversation? is there being able to assess it to say who should have access to it. Yeah, sure. the difference between, you know, cultivating an automated enterprise or automation caress. What can you add really? bond or in as you mentioned, a W s. They had G cps well, So what are the differences that you can share from your experience is running on a sort of either And from a rate of perspective, we provide tools that enable you to do this. A j. You're sharp, you know, financial background. know, our survey data shows that security it's at the top of the spending priority list, Um, that decoupled from the data source that Well, and the people cost to a swell when you think about yes, the copy creep. Gone are the days where you needed thio have a dozen people governing managing to get people to click on ads and a J. Those examples that you just gave of, you know, to give you a clear understanding of what's in your environment. Great to have you in the Cube. Trust you guys talk about happiest minds. We have Bean ranked among the mission on the culture. Now you said you had up data services for Iot Tahoe. What you focused To the stakeholders within those businesses on dis is of the partnership with happiest minds, you know? So when you combine our emphasis on automation with the emphasis And maybe you could talk about some of the challenges that they faced along the way. So one of the key things putting data at the core, I like to say, but so I wonder if you could talk a little bit more about maybe for the first step is to identify the critical data. off the digital ourselves and then as 1/5 step, we work as a back up plan So you mentioned compliance and governance when when your digital business, you're, as you say, So identifying the data across the various no heterogeneous environment is well, but maybe you could pick it up from there, So you don't have the same need thio to build and to manage multiple copies of the data. and the conclusion is, it's really consistent that if you could accelerate the time to value, to really quickly start to understand on deliver value from your data. Best of luck to you and the partnership Be well, Thank you, David Suresh. to give you a clear understanding of what's in your environment. Let me pass the mic to And I've been learning the Internets of open shift for, like, the past few months, and I'm here to share. into each one of the applications and containers that are running, and you could make changes without affecting Um, I wonder you guys have been talking about the combination of apply controls at the data level, so this would provide for more enhanced security. What's the time to value? a team of engineers to apply controls to data as compared to other manually driven work That's really what we're seeing I mean, if you guys are interested in learning more, you know, reach out to us at info at iata Keep it right there from or cube content with.

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Beth Davidson & Raj Behara, Agero | AWS re:Invent 2020


 

>>from around the globe. It's the Cube with digital coverage of AWS reinvent 2020 sponsored by Intel and AWS. Hello, everyone, and welcome back to the cubes. Continuing coverage of AWS reinvent 2020 Virtual the Cube Virtual. We're here covering the partner ecosystem and some of the new innovations coming from the reinvent community. Let's talk about something that anyone who drives a vehicle can relate to. Roadside assistance with me or Beth Davidson, chief marketing officer at a zero, and Raj borrows the vice president and c t o at zero folks, welcome to the Cube. >>Hello, nice to see you. >>So let's start with you. Maybe talk a little bit about your your mission, how you work with automakers. You've got, you know, a lot of good pipeline, their insurers and other others in the in the ecosystem. Tell us about the company. >>Absolutely. So for 50 years, we've been helping consumers with their cars. Um, that's what it comes down Thio. We know that one in three people has a roadside event every year on the way you think about that is, you know, if in three years you haven't had a roadside event, tick tock. You know, statistically, it's coming for you. We work with everybody. We work with the auto manufacturers. We work with the insurers. What we're trying to do is get closer to consumers. On the reason you may have never heard of a Gero is that's by design. Were white label. We work for our clients typically on. Do you know they trust us with their consumers? They trust us with their brands. Um, and we're just in the business of getting consumers back on the road. >>Thank you for that. So talk a little bit about how you approach this problem. I mean, you looked out roadside assistance, and you know, we can again all relate. Oh, am I up to date or at least the car? So there's gotta be some kind of 800 number in my glove compartment somewhere, right? So what was the state of roadside assistance before you guys got involved? And maybe we could get into sort of how you solve the problem. >>Yeah, I think that's a great question, Dave, as we look at roadside assistance, everyone things about picking up the phone number 800 number from the glove box compartment And over the years we have invested heavily on bringing a fully digital experience to our customers from insurance companies to AM. And when this Alexa opportunity came up earlier this summer, he said, Hi. How about taking that digital experience, adding, all the Alexa do goods goods about voice interaction, making it very interactive for the users to request that experience in a very normal consumer friendly, friendly were and brought that we integrated all those services got that whole uber like experience with for roadside assistance? >>Yeah. Now. So, Beth, you know, I reminded when, like the smart TV first came out, you had a type in right, and we're really getting spoiled now. It should be easy as a blink. Okay, so you're unveiling blink, you know, what's this service all about? >>So this service is about, you know, trying to get to consumers as easy as we can and getting removing the friction. Right? So what Rogers just talking about is again we asked consumers. We say, you know, imagine that tomorrow you went out and there was a flat tire on your car in your driveway. What do you dio? And universally, they pause and They're like, I don't know. I haven't thought about it, right. And then they start making up stuff. Like maybe I'm gonna go through the glove box. Maybe I'm going to go through my files. But wouldn't it be great if they could just kind of talked to the air and say, Alexa, what? Doe ideo and have it work for them, you know, And that's one friction. The second friction is consumers actually don't know their addresses or don't know it. Well, we joke around the office about the difference between saying you're on route one and Route one A is is the difference between 20 minutes of that tow truck getting to you in time. You know, these air points of friction that technology can help us with, you know, and then with payments even better, Right? So the fact that you can pay for this thing with Amazon pay and you don't have to worry about having cash for a driver or have a credit card. I mean, there's just so many points of friction that are reduced by using Alexa. >>Okay, so let's talk about the the integrations here in the technical aspects of how you put everything together and made it work, and we'll get into some of the cloud aspect >>Attack launched. We're asking users to tell what they want, and they can tell the whole address. They can get the address from the Alexa device. Or if it is Alexa Auto. The GPS will provide us the Latin belong. And we take that address and we get what kind of experience they want. Whether it is a flat tire, we're going to send somebody else to put despair. If it is a jump start, we're gonna put send somebody Thio jumps out the vehicle. So depending on that, we put pull all that information together, get this consent for the user to charge their an Amazon parrot card on profile, and then go So it's literally to come to sentences. And then we're on. We're on to sending you experience with some of the text messages that will allow you to truck tractor truck coming down to your driver. >>Now I'll show my age. So yeah, we've all I don't have all but I've been locked out of the car many times Now, in the old days, used to be able to get a coat hanger and pop it open. But so? So that people still get locked out of their cars. >>Yes, cars. More often than not, it's, you know, the key. Fob stopped working, right? Lost the battery of my key fob these days. But it's the equivalent. >>Alright, so All right, so right. What else do you guys do in the cloud? Do you use a W s for your own business? Maybe share with us some of >>the over the years. For the past 78 years, we have, uh, integrated and got all of our technologies into the AWS cloud. And we have now revamped and re innovated on top of those and create a new product lines. We have accident scene management. We do, um, handle automatic clash notifications for some of our partner customers. We dio dealer service appointments, so we do a lot of these things. And all of these are not possible without the amazing teams. 20 or so teams that we have across three continents working on 50 plus, uh, approved services on aws, uh, innovating around the clock, bringing these new innovations to our market. >>So, Beth, you were saying earlier that you, you know, want to reach out to the consumer. I mean, how do you market? Uh, you obviously go through through partners. And I'm curious system, What's your go to market and maybe how you're different from from others in the marketplace, >>right? Eso again because we're white label with most of the client side business that we do, we help our clients message better on DSO. We talked to them about how often you have to remind people that this isn't a one and done, um, on the skill store for Alexa. You know how we're different is you know, you don't aske much as I love the branding that we came up with blank roadside. You know, you don't actually have to use it. You don't have to say, Alexa, open my blank roadside. You could just say, Alexa, help me with my flat tire, which really helps cut out the fact that I actually need to market the brand like a traditional market or would have had Thio. But our biggest problem is how do you market something to someone in that moment of need, right? How do I How do I prime you to get you to think about it way, way before you ever actually have the problem. >>And how do you charge for the service? >>Eso It's it's a flat fee on did. It's better than what consumers would be able to get on their own. Or at least we believe so. But it is a flat fee for any kind of road service, so it's flat tire. It's dead batteries. It's winching you out. You know, it's it's all of those things. Um, that can happen to you that are just kind of those minor everyday mishaps. >>Okay? And so and so do I. How do I get it? Do I do I have tow hope that my you know, if I'm leasing a car that the auto has it, can I go direct? How doe I >>all direct? It's all direct. So you don't have to worry about an I d number membership number. You're just paying for it out of your Amazon account on. Do you know you don't have to worry about knowing your how many digit vin number. You know, none of that stuff. It's just one and done. >>Awesome. So, Raja, I wonder if you could talk a little bit about your your scale. Um, maybe I don't know if you can share any metrics and what What factors? The cloud generally and a W s specifically has has played and enabling that scale. >>Yeah, we have amazing number of integrations with our Fortune 100 insurance companies. Um, over 35 insurance companies and we have 100 and 70 b two b clients today, Um, and we integrate with them were deeply, um, uh integrated into the building systems into their coverage systems. And all of that is to be able to provide that sub minute sub second experience to our customers when they're calling in, uh, when they need the service. Um, right now we do over a billion AP A calls. As a result of these transactions, all these integrations or for quarter and all of these, uh, our third parties, service providers who go around the on the roads and provide this location information today off the tow trucks to us, all of these 8 8000 or so trucks extreme that information to us almost on every hour. So we bring all that information together on the AWS platform, stream it back shaded back in a very secure private manner back to the customers, right at the moment of need. >>Yeah, So I mean, without the cloud, you'd be backing up. You know, the servers to the truck to the loading dock. And it would just take so much longer toe spin up new products. I would imagine that you guys have a lot of ideas about new data products or new services that you can you can provide. Um, you probably I'm sure you can tell us what they are, But but in terms of the time, it takes you to conceive toe to get to the market. That must be impressed with the cloud. >>Yeah, it's a fraction of what it used to take years ago when we were not in AWS, right? And it also allows us to not to spend all this time on worrying about the same thing that you used to worry about for every project. Now you can actually think about how, what how you let be able to leverage new innovations that are coming in and actually improve improve the experience with some kind of intelligence that is added on, which makes the experience much smoother for people. >>Well, Beth will give you last word. But first of all, thanks for helping us make our lives even even better and more convenient. But bring us home. What's the last word here? >>So the last word is, you know, we dio we do 12 million events a year right now, right? And if you if you like math, it's 35,000 day. It's 20 for every minute, you know. And the work that that Rajan team have done to make the scalable means we're ready to do the next 12 million on. Do you know we know. We know there are consumers out there having those events. We just want to be there for you, you know, take care of that frustrating event on get you back >>on the road. Well, it's just, you know, having you there and being able to push a button and talk to a device is just It's a game changer. So thank you guys for coming on the cube and sharing your story really interesting. Yeah. All right. Thanks for watching. Keep it right there. You're watching the cubes coverage of aws reinvent 2020. We'll be right back right after this short break

Published Date : Dec 15 2020

SUMMARY :

It's the Cube with digital You've got, you know, a lot of good pipeline, their insurers On the reason you may have never heard of a Gero is that's by design. And maybe we could get into sort of how you solve the problem. And over the years we have invested heavily on bringing a fully digital experience you had a type in right, and we're really getting spoiled now. So the fact that you can pay for this thing with Amazon pay and you don't have to worry about having cash for a driver We're on to sending you experience with some of the text messages that will allow you to truck tractor in the old days, used to be able to get a coat hanger and pop it open. More often than not, it's, you know, the key. What else do you guys do in the cloud? innovating around the clock, bringing these new innovations to our market. I mean, how do you market? You know how we're different is you know, you don't aske much as I love the branding that Um, that can happen to you that are just kind of those minor everyday mishaps. my you know, if I'm leasing a car that the auto has it, can I go direct? So you don't have to worry about an I d number membership number. Um, maybe I don't know if you can share any metrics and what What factors? And all of that is to be able to provide that sub minute terms of the time, it takes you to conceive toe to get to the market. about the same thing that you used to worry about for every project. Well, Beth will give you last word. So the last word is, you know, we dio we do 12 million events a year right now, Well, it's just, you know, having you there and being able to push a button and talk to

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Dr. Thomas Di Giacomo & Daniel Nelson, SUSE | SUSECON Digital '20


 

>>from around the globe. It's the Cube with coverage of Susic on digital brought to you by Susan. >>Welcome back. I'm stew minimum in coming to you from our Boston area studio. And this is the Cube's coverage of Silicon Digital 20. Happy to welcome to the program. Two of the keynote president presenters. First of all, we have Dr Mr Giacomo. He is the president of engineering and innovation and joining him, his presenter on the keynote stage, Daniel Nelson, who is the Vice president of Product solutions. Both of you with Souza. Gentlemen, thanks so much for joining us. >>Thank you. Thank you for having us. >>All right, So? So, Dr T let let's start out. You know, innovation, open source. Give us a little bit of the message for our audience that Daniel are talking about on stage. You know how you know we've been watching for decades the growth in the proliferation of open source and communities. So give us the update there, >>Andi. It's not stopping. It's actually growing even more and more and more and more innovations coming from open source. The way we look at it is that our customers that they have their business problems have their business reality. Andi s So we we have to curate and prepare and filter all the open source innovation that they can benefit from because that takes time to understand that. Match your needs and fix your problems. So it's Susa. We've always done that since 27 per sales. So working in the open source projects innovating they are, but with customers in mind. And what is pretty clear in 2020 is that large enterprises, small startups. Everybody's doing software. Everybody's doing, I t. And they all have the same type of needs in a way. They need to simplify their landscape because they've been accumulating investments all the way. Our infrastructure Joseph well, different solutions, different platforms from different bundles. They need to simplify that and modernize and the need to accelerate their business, to stay relevant and competitive in their own industries. And that's what we're focusing on. >>Yeah, it's interesting. I completely agree. When you say simplify thing, you know, Daniel, I I go back in the communities about 20 years, and in those days, you know, we were talking about the operating clinic was helping to, you know, go past the proprietary UNIX platforms. Microsoft, the enemy. And you were talking about, you know, operating system server storage, the application that it was a relatively simple environment and inherited today's, you know, multi cloud ai in your based architecture, you know, applications going through this radical transformation growth, though, give us a little bit of insight as to, you know, the impact this is having on ecosystems. And of course, you know, Susie's now has a broad portfolio that at all >>it's a great question, and I totally get where you're coming from. Like if you look 20 years ago, the landscape is completely different that the technologies were using or you're completely different. The problems were trying to solve with technology are more and more sophisticated, you know, at the same time that you know, there's kind of nothing new under the sun, every company, every technology, you know, every you know, modality goes through. This expansion of capabilities and the collapse around simplification is the capabilities become more more complex, manageable. And so there's this continuous tension between capabilities, ease of use, consume ability. What we see with open source is that that that that's kind of dynamic that still exist, but it's more online of like. Developers want easy to use technologies, but they want the cutting edge. They want the latest things. They want those things within their packets. And then if you look at operations groups or or or people that are trying to consume that technology, they want that technology to be consumable simple. It works well with others. People tend to pick and choose and have one pane of glass field operate within that. And that's where we see this dynamic. And that's kind of what the Susan portfolio was built. It's like, How do we take, you know, the thousands and thousands of developers that are working on these really critical projects, whether it's Linux is like you mentioned or kubernetes or for cloud foundry? And how do we make that then more consumable to the thousands of companies that are trying to do it, who may even be new to open source or may not contribute directly but have all the benefits that are coming to it. And that's where Susan fits and worse. Susan, who's fits historically and where we see us continuing to fit long term, is taking older is Legos. Put it together for companies that want that and then allow them a lot of autonomy and choice and how these technologies are consumed. >>One of the themes that I heard you both talked about in the keynote it was simplifying modernized. Telerate really reminded me of the imperatives of the CIO. You know, there's always run the business they need to help grow the business. And if they have the opportunity, they want to transform the business. I think you know, you said run improve in scale scale. Absolutely. You know, a critical thing that we talk about these days when I think back to the Cloud Foundry summit. You know, on the keynote stage, it was in the old way. If I could do faster, better, cheaper. Ah, you could use two of them today. We know faster, faster, faster is what you want. So >>it was a >>little bit of insight as to who you know, you talked about, you know, cloud foundry and kubernetes application modernization. You know, what are the imperatives that you're hearing from customers? And how are we with all of these tools out there? Hoping, You know, I t not just be responsive to the business, but it actually be a driver for the transformation of the business. >>It's a great question. And so when I talk to customers and Dr T feel free to chime in, you talked. You know, as many or more customers than then Ideo. You know they do have these these what are historically competing imperatives. But what we see with the adoption of some of these technologies that that faster is cheaper, faster is safer, you know, creating more opportunities to grow and to innovate better is the business. It's not risk injection when we change something, it's actually risk mitigation when we get good and changing. And so it's kind of that that that modality of moving from, um, you know, a a simplify model or very kind of like a manufacturing model of software so much more organic, much more permissive, much more being able to learn with an ecosystem style. And so that's how we see companies start to change the way they're adopting the technology. What's interesting about them is that same level of adoption that seemed thought of adoption is also how open source is is developed open source is developed organically is developed with many eyes. Make shallow bots is developed by like, Let me try this and see what happens right and be able to do that in smaller and smaller recommends. Just like we look at red Green deployments or being able to do micro services or binary or any of those things. It's like let's not do one greatly or what we're used to in waterfall, cause that's actually really risk. Let's do many, many, many steps forward and be able to transform an iterative Lee and be able to go faster iterative Lee and make that just part of what the business is good at. And so you're exactly right, like those are the three imperatives of the CIO. What I see with customers is the more that they are aligning those three areas together and not making them separate. But we have to be better at being faster and being transformed. And those are the companies that are really using I t. As a competitive advantage within the rich. >>Yeah, because most of the time they're different starting points. They have a history. They have different business strategy and things they've done in the past, you need to be able to accommodate all of that and the faster micro service, that native developments for sure, for the new APS. But they're also coming from somewhere on diff. You don't take care of that. You get are you can just accelerates if you simplify your existing because otherwise you spend your time making sure that your existing it's still running. So you have to combine all of that together. And, yeah, do you mentioned about funding and communities? And that's really I love those topics because, I mean, everybody knows about humanities. Now. It's picking up in terms of adoption in terms of innovation, technology building ai ml framework on top of it now, what's very interesting as where is that cloud? Foundry was designed for fast software development until native from the beginning, that 12 factor app on several like 45 years ago. Right? What we see now is we can extract the value that cloud foundry brings to speed up and accelerate your stuff by the Romans hikers, and we can combine that very nicely on very smoothly, simple in a simple way, with all the benefits you get from kubernetes and not from one communities from your communities running in your public clouds because you have records. They are. You have services that you want to consume from one public clouds. We have a great silicon fireside chat with open shot from Microsoft Azure actually discussing those topics. You might have also communities clusters at the edge that you want to run in your factory or close to your data and workloads in the field. So those things and then you mentioned that as well, taking care of the I T ops, simplify, modernize and accelerate for the I T ops and also accelerates forward their local themselves. We're benefiting from a combination of open source technologies, and today there's not one open source technology that can do that. You need to bundle, combine them, get our best, make sure that they are. They are integrated, that they are certified to get out of their stable together, that the security aspects, all the technology around them are integrating the services as well. >>Well, I'm really glad you brought up, you know, some of those communities that are out there, you know, we've been saying for a couple of years on the Cube. You know, Kubernetes is getting baked in everywhere. You know, Cisco's got partnerships with all the cloud providers, and you're not fighting them over whether to use a solution that you have versus theirs. I worry a little bit about how do I manage all of those environments. You end up with kubernetes sprawl just like we have with every other technology out there. Help us understand what differentiates Tuesday's, you know, offerings in this space. And how do you fit in with you know, the rest of that very dynamic and defer. >>So let me start with the aspect of combining things together on and Danielle. Maybe you can take the management piece. So the way we are making sure that Sousa, that we don't also just miles into a so this time off tools we have a stack, and we're very happy if people use it. But the reality is that there are customers that they have. Some investments have different needs. They use different technologies from the past. But we want to try different technologies, so you have to make sure that's for communities. Like for any other part of the stack. The I T stock of the stack. Your pieces are model around that you can accommodate different. Different elements are typically at Susa. We support different types off hyper visors. Well, that's focused on one. But we can support KPMG's and I probably this way, all of the of the Nutanix, hyper visor, netapp, hyper visors and everything. Same thing with the OS. There's not only one, we know that people are running, and that's exactly the same. Which humanities? And there's no one, probably that I've seen in our customer base that will just need one vendor for communities because they have a hybrid needs and strategy, and they will benefit from the native communities they found on a ks e ks decay. I remember clouds, you name them Andi have vendors in Europe as well. Doing that so far for us, it's very important that we bring us Sutro. Custom. Males can be combined with what they have, what they want, even if it's from the circle competition. And so this is a cloud. Foundry is running on a case. You can find it on the marketplace of public clouds. It could run on any any any communities. He doesn't have to be sitting on it. But then you end up with a lot of sales, right? How do we deal with that? >>So it's a great question, and I'll actually even broaden that out because it's not like we're only running kubernetes. Yes, we've got lots of clusters. We've got lots of of containers. We've got lots of applications that are moving there, but it's not like all the V M's disappear. It's not like all the beige boxes, like in the data center, like suddenly don't exist. You know, we we we all bring all the sense and decisions in the past word with us wherever we go. And so for us, it's not just that lens of how do we manage the most modern, the most cutting edge? That's definitely a part of it. But how do you do that? Within the context of all the other things you have to do within your business? How do I manage virtual virtual machines? How do I manage bare metal? How do I manage all those? And so for us, it's about creating a presentation layer on top of that where you can look at your clusters. Look at your V EMS. Look at all your deployments and be able to understand what's actually happening with the fire. We don't take a prescriptive approach. We don't say you have to use one technology. You have to use that. What we want to do is to be adaptive to the customer's needs. And so you've got these things here, some of our offerings. You've got some legacy offerings to Let's show you bring those together. Let's show you how you modernize your viewpoints, how you simplify your operational framework and how you end up accelerating what you can do with the staff that you've got in place. >>Yeah, I'm just on the management piece. Is there any recommendation from your team? You know, last year at Microsoft ignite, there was the launch of Azure are on. And, you know, we're starting to see a lot of solutions come out. There are concerns. Is that any of us that live through the multi vendor management days, um, you know, don't have good memories from those. It is a different discussion if we're just talking about kind of managing multiple kubernetes. But how do we learn from the past and you know, What do you recommend for people in this, you know, multi cloud era. >>So my suggestion to customers is you always start with what are your needs? What is strategic problems you're trying to solve, and then choose a vendor that is going to help you solve those strategic problems? So is it going to take a product centric view Isn't gonna tell you use this technology and this technology and this technology, what is going to take the view of, like, this is the problem you're gonna solve? Let me be your advisor within that and choose people that you're going to trust within that, um, that being said, you wanna have relationships with customers that have been there for a while that have done this that have a breath of experience in solving enterprise problems because everything that we're talking about is mostly around the new things. But keep in mind that there are there are nuances about the enterprise. There are things that are that are intrinsically bound within the enterprise that it takes a vendor with a lot of enterprise experience to be able to meet customers where they are. I think you've seen that you know in some of the some of the real growth opportunities with them hyper scaler that they've kind of moved into being more enterprise view of things, kind of moving away from just an individual bill perspective, enterprise problems. You're seeing that more and more. I think vendors and customers need to choose companies that meet them where they are that enable their decisions. Don't prescribe there. >>Okay, go ahead. >>Yes, Sorry. Yeah. I also wanted to add that I would recommend people to look at open source based solutions because that will prevent them to be in a difficult situation, potentially in the three years from now. So there are open source solutions that can do that on book. A viable, sustainable, healthy, open source solutions that are not just one vendor but multi vendor as well, because that leaves those open options open for you in the future as well. So if you need to move for another vendor or if you need to implement with an additional technology, you've made a new investment or you go to a new public clouds. If you based Duke Tracy's on open source, you have a little chance but later left >>I think that's a great point. Dr. T and I would you know, glom onto that by saying customers need to bring a new perspective on how they adjudicate these solutions, like it's really important to look at the health of the open source community. Just because it's open source doesn't mean that there's a secret army of gnomes that, you know in the middle of the night going fixed box, like there needs to be a healthy community around that. And that is not just individual contributors. That is also what are the companies that are invested in this, where they dedicating resources like That's another level. So what level of sophistication that a lot of customers need to bring into their own vendor selection? >>Excellent. Uh, you know, speaking about communities in open source. Want to make sure you have time share a little bit about the AI platform discussed in your >>Yeah, it's very, very interesting. And something I'm super excited about it, Sousa. And it's kind of this this, uh, we're starting to see ai done in these really interesting problems to solve and like, I'll just give you one example is that we're working with um uh, Formula One team around using AI to help them actually manage in car mechanics and actually manage some of the things that they're doing to get super high performance out of their vehicles. And that is such an interesting problem to solve. And it's such a natural artificial intelligence problem that even when you're talking about cars instead of servers or you're talking about race tracks, you know instead of data centers, you still got a lot of the same problems. And so you need an easy to use AI stack. You need it to be high performance. You needed to be real time. You need to be able to decisions made really quickly, easy, the same kinds of problems. But we're starting to see them in all these really interesting wheels in areas, which is one of the coolest things that I've seen in my career. Especially is in terms of I T. Is that I t is really everywhere. It's not. Just grab your sweater and go to the data center because it's 43 degrees in there. You know, it's also getting on the racetrack. It's also go to the airfield. It's also go to the grocery store and look at some of the problems being being being addressed himself there. And that is super fascinating. One of the things that I'm super excited up in our industry in total. >>Alright, well, really good to discussion here, Daniel. Dr B. Thank you so much for sharing everything from your keynote and been a pleasure washing. >>Thank you. >>Alright, Back with lots more coverage from Susan Con Digital 20. I'm stew minimum. And as always, Thank you for watching. >>Yeah, yeah, yeah.

Published Date : May 20 2020

SUMMARY :

on digital brought to you by Susan. I'm stew minimum in coming to you from our Boston area studio. Thank you for having us. You know how you know we've been watching for decades the growth that takes time to understand that. And you were talking about, you know, operating system server storage, the application that it was a It's like, How do we take, you know, the thousands and thousands of developers that are working on these really critical One of the themes that I heard you both talked about in the keynote it was simplifying little bit of insight as to who you know, you talked about, you know, cloud foundry and kubernetes faster is safer, you know, creating more opportunities to grow and to innovate better You have services that you want to consume from And how do you fit in with you know, But we want to try different technologies, so you have to make sure that's for communities. Within the context of all the other things you have to do within your business? But how do we learn from the past and you know, So my suggestion to customers is you always start with what are your needs? So if you need to move for another vendor or if you need to implement with an additional technology, source doesn't mean that there's a secret army of gnomes that, you know in the middle of the night going fixed box, Want to make sure you have time share a And so you need an easy to use AI stack. Thank you so much for sharing everything from your keynote and been a pleasure washing. And as always, Thank you for watching.

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Ken Ringdahl, Veeam, & Mark Nijmeijer, Nutanix | Nutanix .NEXT Conference 2019


 

>> live from Anaheim, California. It's the queue covering nutanix dot Next twenty nineteen. Brought to you by Nutanix. >> Welcome back, everyone to the cubes. Live coverage of nutanix dot Next here in Anaheim, California. I'm your host, Rebecca Night, along with my co host, John Furrier. We have two guests for the segment. We have Ken Ringle. He is the vice president Global Alliance Architecture at Wien. Thanks so much for coming on. The your Cube alum Returning to the >> great to be here again >> And we have Mark Ni Mire. He is the director of product management for data protection Nutanix Thank you for coming on the Cube. So we're one of the big thing when the big announcements today is nutanix mine. I want to talk to you and ask you Ken. What brings nutanix and team together to create Nutanix? Mine? >> Yeah, sure where you know we're super excited. You know, we've been partners for many years. We actually brought a product to market together last year, called the availability for nutanix, which added support for primary workloads. But we hadn't been working together on the secondary side, right where we land are backups And it became very clear, you know, from our customers that they were, You know, we really want to provide that seamless experience, a turnkey experience for our customers. So we started talking together and really, this is over a year in the making, right? We came together and we started brainstorming and it became very clear in a lot of synergies between the companies and and what we could deliver to our customers. So it became obvious. Hey, let's let's bring this together. It was more about the high. Not not not when they're you know, it was It was it was how how do we do it? >> And what were the problems you were trying to solve here? What were the issues that you were hearing from customers? >> So when we talk to customers, a lot of complaints that there are customers are voicing its around the complexity in their backup infrastructure, Right? Nutanix is known for providing simplicity for the primary infrastructure, right, reducing complexity that you typically having your free chair our protection. New tenants mind will provides the same amount ofthe simplicity for your for your lack of infrastructure, a type of converts solution that includes the Wien sell fair to provide data protection services for any workload running in your data center >> Integrations A big part of the modernized in hybrid on cloud with, you know, on premises Private Cloud. As you guys know, integrating it is not always that easy. This's pretty important. You guys been very successful with your partnering. Your product has been successful. Revenues actually show that as the cloud comes into the picture, a lot of people have been tweaking the game there game a little bit on the product side because of the unique differences with Cloud. So with multi cloud, private cloud and hybrid, what changes what's changing in the customer mind right now? Because they got their own premises thing pretty solid, but operationally it feels like cloud. But how does it affect the d Rp? Because this is going to be one of the big conversations. >> Yeah, no question. I mean, when we when we talked to our customers on how they're protecting their data, you know, we hear from a lot of customers is hey, we want to leverage the cloud for for a number of things. And I think the cloud has gone through an evolution right, You know, it's just like anything there's, you know, the great great hey could do all these things. And then people come back to reality. And what we see a lot of our customers doing is is using the cloud for long term data retention, using it as a secondary d our site. You know, you go back five years, you know, customer, especially large customers, all have two physical data centers. So now what? We're seeing a lot of our customers. They have that one physical primary data center, but they're leveraging the cloud. Is there as there d our site, right? So they're they're moving their data there with our recovery capabilities, you know, you can actually get a cloud workload recovered in a disaster scenario quite rapidly. And that's that's been a major change over the especially over the last couple years. >> And then, if you really look at integration, right, the the new Tenants Mind solution to Platform provides integration in six different areas. Integration is sizing, making it very easy to size, or we've identified some form. Factors were building it into new. He's an ex isar, very easy to, uh, to buy single skew that basically provides the hardware hardware support suffer for from from nutanix and suffer from being easy to deploy. Very automated installer that turns the nutanix appliance into a into a mine appliance in a matter of minutes and an easy to manage integrated dashboards Easy to scale right Horse entering is tailing out for capacity, but also for increased performance and then integrated support, where we have a joint support model between the two companies to really help our customers in case there are issues. >> So why why did you choose each other? What was the courtship like and and how how did they have the relationship evolve? >> So if you look at vino and new tenants, we really focus on quality and providing simplicity for our customers. That if that is something that really it was very apparent from the beginning that we have the same view points in the same Mantorras, basically around simplicity, providing quality both off our MPs scores are definitely the highest in the industry, something that is that is practically unheard of. So it was a very natural. I think this company's coming together and providing value together. >> Yeah, I mean, we're maniacal about customer success and customer support and customer satisfaction. That was that was very clear early on. You know, Venus as a peer software company in a way, and we need a partner in order to deliver a full stack solution. Nutanix is there's just a lot of synergies that culture, the companies, the size of the companies, the age of the cos it just It's just a great partnership in a great fit where, you know, there's just we're both moving in the same direction in in concert >> both hard charging cultures to, you know, entrepreneurial high quality was focus on the customer but hard charging. You guys move fast, so well, I got the two experts here on data protection. I gotta ask you about my favorite topic, ransomware, because people are fun and get rid of that tape. I got to get stuff back faster on recoveries. But ransomware really highlights the data protection scenario because they target like departments that maybe understaffed or might be vulnerable or just don't fix their problem. They go back to the well every time that it's everything you want to make some cash and go back. This >> is where >> software. Khun solved a lot of problem. What's your what's your guy's view of the whole ransomware thing? Because it becomes huge. >> Yeah, no question. Way Hear this from a lot of our customers And of course, we can't talk about it when we have customers come to us. But, you know, we've had many customers come to us, and unfortunately, it's after the fact A I you know, I had a ransomware attack and, you know, I lost all this, but now you know I can't let it happen again, but it's really from a backup strategy perspective. It's still important to keep air gap. You know, these ransom where these folks that are building these, these ransomware attacks, they're very intelligent. They've gotten extremely intelligent and how they move from one system to another and they even hide out. So you, you you eliminate a ransomware attack and that thing can come right back. You restore a backup that was a month old that has that sitting and waiting. So, you know, having a solution that can actually test your backups before you put him in production. Haven't air gap, you know, have a mutability on some of your backup date of those. These are all things we talk to our coast. >> You'd be a point about the bridges up because it was just going to a customer about this. They fixed the ransomware paid but didn't fix the problem. Yeah, so it's, like, end of the month and eat some cash right around the end of the month. But, you know, saying they shake him down again. Yes. The wells there, they keep on coming back. So there's, like, community of data perfection. I mean, professionals getting together to kind of get ahead of this problem >> on DH, then the other aspect ofthe basically being able to recover quickly his performance, right? Nutanix platform provides have informed the throughput. So you can very quickly restore your work clothes as well. >> Yeah, that would be a great problem of simplifying. Yeah, exactly. >> So what are the next steps for this alliance? Where where where do we go from here? >> So from from basically we've just finished a round of vested beta testing right way are going to be maniacally focused on the first hundred customers really understanding how they're going to put mine in their data centers. How they were going to use it as in their data sent to protect their Derek. There their workloads and their applications from their own. We have a lot of plans, very interesting plans around Rome Emperor. We can build even tighter integration from a management perspective, but also from a data fabric perspective. Weather that's on prime a weather gets goes into desire clouded nutanix icloud There's a lot of interesting areas that brain and I have been brainstorming on white boarding and so on that you'LL see coming out in the next two versions of the products. >> What's the big customer request? What's the big feature request? What's the big ask from customers for you guys together? >> At the end of the day, you know, our customers are really asking for simplicity. They they want, they want to simplify their environment. I mean, it is moving from specialists generalists, and they and they want a system that works well together. That's going to lower their costs and they want peace of mind. So they want. They want to know their backups are protected, They want to know they can restore. And that's really what we're focused on is providing that to our customers >> and reliable. Have making sure their works hundred percent any new things emerging out the multi cloud thing that you guys see coming down around the quarter that you're getting ready for to help customers simplified any any signals from this multi cloud equation. >> So one of the things I look at is really the lines between on Graham and primary and secondary and tertiary. They're really blurring. Also, the lines between Young Prem and Cloud are blurring as well, but you can replicate data and replicate backups really, really efficiently to wherever it needs to be. So I really see that as a zoo core strength to enable value that plays into the military >> true operational model across whatever environment, and still do the tearing and things you need to do. >> Yeah, no doubt flexibility and being able to support, you know, multiple environments. You know, that's that's that's absolutely what we're after. It's It's what we what we leverage is part of the nutanix ecosystem is is that breath of coverage, but but also given customer choice. >> Just talking to Rebecca, which we love data project. Should I leave lights? Ideo delegate always whimsy will you guys be on next week? This is a huge conversation that used to be a bolt on conversation in the old days of now. Data protection, backup in recovery, disaster planning. All part of a operating model. Holistic picture. Yeah. How is that? We're one hundred percent there yet. And all customers where they still use. This stuff's still kind of like, not forgetting to design in. >> Yeah, I mean, protection. You know where you know, lots of our customers are coming to us because their struggle with legacy solutions and they're looking to modernize their whole infrastructure right there, modernizing where they land. The backups are modernizing the platform that that lands those backups on the infrastructure. And so, you know, that's it's a major problem for our customers and really, you know, you you mentioned, you know, availability and you know, you you go back five years, maybe five, seven, eight years. You know, availability was measured in three nines. Four, ninety five, ninety availability. You know, everyone in the world of of everything cloud and everything sas, you know, availability is one hundred percent or nothing. You know, it's there is no there. There really is no sort of anything but a one hundred percent availability, >> and its security highlights all the problems. So another customer about this ransom, one other ransomware customer they were doing all the backups on tape. Can you imagine? Of course, they're talking for ransom where it's just good on the director. He was still using tape because they can't turn around fast enough. It was a big problem. >> Yeah, you know, it's funny, you know, you you know, we're focused on innovation and next things. But when you you know, you you then have some of those customer conversations. And some of them are still, you know, because of their compliance and processing procedures, There's still, you know, five years behind may be where we are. You know, you've got a you gotto sort of bring them along for the journey to knowing that they're gonna they're gonna trail behind. But for the for the early adopters and the innovators way also have to serve them as well. >> And they got there. They gotta level up themselves to it, son. Them too. They had they had the level of >> So speaking of innovation, you are two different companies. You already talked about this, its energies and the similarities in culture. But you are two companies coming together to build a product. How does that work? I mean, do you do get in the same room? Do you watch the same movies? Do you have a happy you? >> So >> get one brain working on this >> female. Vamos a distributed company. We are distributed company. So it's it's It's a lot of calls and so on. But it's it's really fun to really see it. She had come together and becoming really right. Yes, there's a lot of hard engineering problems that we have to solve in some very deep discussions around layout and things like that. But then doubling it up, working on the joint value prop and working on the joint marketing it really is a very nice wide set of off capabilities and skills that we've been working >> on. And when I went out, I mean, it is hard. It is hard to bring to two things together and work on them jointly. And we've, you know, so far been fairly successful. What I would tell you is it it brings some some advantages to us as well Because we have a best of breed platform. We have a best to breed data protection platform. You know, bringing those together bring some advantages that maybe someone that does all that together on their own don't have because it's not a focus area for them. Right? So, you know, it's our job to make sure we take advantage of that and provide some additional things for our customers that maybe they won't get out of some of those other platforms. >> Well, Mark and Ken, thank you both. So much for coming on the Cube. It was a pleasure having you. >> Thank you very much. >> Thanks for having us. >> I'm Rebecca Knight for John Furrier. We will have Ah, we'Ll have more from nutanix dot Next coming up just a little bit. Stay with us.

Published Date : May 9 2019

SUMMARY :

Brought to you by Nutanix. He is the vice president Global Alliance Architecture at Wien. He is the director of product management for data protection Nutanix Thank you for right where we land are backups And it became very clear, you know, from our customers that they were, reducing complexity that you typically having your free chair our protection. As you guys know, integrating it is not you know, you can actually get a cloud workload recovered in a disaster scenario quite rapidly. And then, if you really look at integration, right, the the new Tenants Mind solution to Platform So if you look at vino and new tenants, we really focus on quality and providing partnership in a great fit where, you know, there's just we're both moving in the same direction in in concert They go back to the well every time that it's everything you want to make some cash and go back. What's your what's your guy's view of the whole ransomware thing? it's after the fact A I you know, I had a ransomware attack and, you know, But, you know, saying they shake him down again. So you can very quickly restore your Yeah, that would be a great problem of simplifying. are going to be maniacally focused on the first hundred customers really understanding how they're going to put mine At the end of the day, you know, our customers are really asking for simplicity. that you guys see coming down around the quarter that you're getting ready for to help customers simplified any any Cloud are blurring as well, but you can replicate data and replicate backups really, Yeah, no doubt flexibility and being able to support, you know, multiple environments. you guys be on next week? You know where you know, lots of our customers are coming to us because their struggle with Can you imagine? Yeah, you know, it's funny, you know, you you know, we're focused on innovation and And they got there. So speaking of innovation, you are two different companies. But it's it's really fun to really see it. And we've, you know, so far been fairly successful. Well, Mark and Ken, thank you both. We will have Ah, we'Ll have more from nutanix dot Next coming up just

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Sara Varni, Twilio | CUBEConversation, April 2019


 

>> from our studios in the heart of Silicon Valley, Palo Alto, California It is a cute conversation >> run. Welcome to this cube conversation here in Palo Alto, California. I have remote. Sarah Varney is the chief marketing officer Tulio Company. We've covered for many, many years one of the most successful A p I now public company. Um, Sarah, welcome to the Cube competition. Good to see you remotely. You're in San Francisco? Were in Palo Alto. Um, thanks for coming on. >> Yeah, thanks so much for having me. >> So you guys have been really a powerhouse company? Twilio. We've been following the rise and success. It just seems just success that the success of success go public stock keeps growing. Big acquisition would send grid for $2,000,000,000 in October. We covered that, but really kind of reading the tea leaves and connecting the dots. It's really the continued evolution of Cloud sas, where AP eyes are becoming Maur and Maur the lingua franca for the next generation way. That's coming, but is going into a whole nother direction. You guys are a big part of that. You're the chief marketing officer. It's >> a hard >> story to tell because it's it's kind of under the hood nerdy, but it's also really big business benefits. So as the c m o. How do you get your arms around that you've been in the business for a while? Take him in to explain the strategy around how you're handling. That's Willie. Oh, Marketing. >> Sure, Yeah. I mean, I do. I agree that, uh, you know, Tulio is >> very much an ingredient brand, but at the same time, everyone is interacting with with in some cheaper form, probably every day, whether or not they realize it or not. If you're getting an appointment reminder from your >> dentist's confirming an appointment, that's probably Tulio behind the scenes, >> if you are communicating with your uber driver to say that you are headed outside that is normally powered by Coolio technology. So even though it might be, ah, technology that exists lower in the stack and something you might not physically see, it is very much something that people everywhere getting every day and you know our goal really is to Leo is to make sure that we're helping companies across the globe from all different types of industries, of all shapes and sizes. to bridge the communication gap with their customers. You know, every day there's a new channel to keep up to speed with. There's a new way that people are customers that are demanding Thio be communicated with. And we want companies to be out in front of that s O that you know, they can connect with their customers on any channel, if that's what's up. If that's SMS. If that's voice, if that's even fax, we want to make that ah possibility. >> I love the Positioning Cloud Communications Company. That's kind of what you guys Air Corps, because you're bringing it all together. And I think you know, the mobile Revolution, starting with the iPhone and 2007. You look at that as a seminal moment and you say OK, mobile device. It's a phone, It's a computer. It's got applications on it. This is a device that's unique to the rest of the infrastructure, but developers and your programming on it, and those things all integrate together. That's where a lot of people kind of saw that for the first time. Then you add cloud to it. Amazon, Microsoft and Google, the top three Amazon dominating really kind of brings a P. I focus even more to make these service's. These Web service is go to a whole nother level on dhe. That's the big wave that we're seeing. I'd >> love to get >> your thoughts and you worked at salesforce dot com, which really pioneered sass. And they were the first real cloud company before you started to see Amazon really cloud infrastructure to service. So Platforms asserts and suffers of service evolve. You were there early. You had a lot of experience working with AP Exchange APP stores early on its sales force. How does that compare to now? What is the trajectory and how does it all connect? >> Yeah, I mean, I think that when I, you know my joke is always that when I started on the APP exchange, its sales force, the Apple App store didn't even exist. So the explosion of mobile devices was just we weren't even. We weren't even there quite yet, and I was working with Iess V's Thio to help them. I think about how they could launch big businesses in the cloud on, I think at that point people were were rotating hard away from the world of on premise, which required a ton of investment of a hardware perspective and service's perspective, and in the process of that, rotated very almost overcorrected towards package solutions. And I think over the last few years what we've seen and something that Tulio is definitely behind and you could see in the vision of our product roadmap he's coming back to the middle, where you have the benefits of the cloud, the speed, the ability to stand something out very quickly. But you also have unlimited customization ability, and you can really put that Theobald ity to build palette for applications that bring the best of different solutions in different applications through a p. I's in the hands of of your developers. Sorry. Go ahead. >> I think that's a great point. I want to just double down on that for a second and ask you how you guys are seeing the developer traction on this because one of the core things that were been reporting over the past couple years this year in particular is the rise of things like Kubernetes Cloud native, where developers now have a seamless way to program the infrastructure, the hard stuff. So you're seeing a faster development cycle for those application developers. Is that where the customization piece comes in? Is that where you guys see that connection point? And what does that mean for customers? >> Yeah, I mean, I think that's part of it. But at a higher level, we really want to empower developers. You create a custom connected journey across >> all different parts of how our customers interacting with the brand. You know, >> if you think about I. I had a recent incident with an airline that will remain nameless, but I I left my laptop on a plane in to get that laptop back. Took multiple calls. Thio the customer service desk. I was bounced around to a bunch of different people. The tracking of that computer was a near impossible. At one point, it traveled from New Jersey, Thio Ireland. You know, there was just so many different points of that journey where there was disconnection and I began to lose trust in this the ability of this customer service department, uh, you know, this This company had an A P I based approach. They could bring all of the data from these different systems from there. >> Your pee from their serum, you know, from their shipping vendor all in one place. And I wouldn't have had that that experience with that particular airline. >> So if you see a P Eyes is a data connector model, really, connecting data sets together fast and easy. >> Ideo. I think it's a way I think developers love working in AP eyes because they can bring all the they can pick the best of breed solutions and bring over that data into one customer united customer experience so that your customer doesn't have >> to do that heavy lifting. It's all there for them. >> You know, one of the things you see from companies like Salesforce pioneering the early days of Assassin Cloud. I mean, even Andy jassy it Amazon many times, and he always uses the expression that they use the Amazon cold you got. You have to be misunderstood for a long time. If you want to be a leader in an emerging Newmarket. You guys that twilio kind of have done that and continue to surpass expectations because you've been kind of skating to where the puck is now, which is the cloud Native Wave. Third party applications, Coyote security all kind of come together for developers. So as a company that's been different and been disruptive as the c m o. >> How do you >> take that? Uh, that that vision in Montreat the next level as you market the solution because you are kind of different. You are not new per se, but you're a new way to create value for customers. How do you go out and tell that story with some of the marketing things that you do? Um, take that twilio to the next level. >> I mean, I personally, in >> my experience, I think, uh, the easiest marking jobs are the ones where you have amazing customer stories and there is no shortage of amazing innovation and our customer base on. And, you know, I think if you think about the companies that are making the news, if that's lift, if that's, you know, cos like Airbnb, they're not. If you think about their business, they're not inventing something. Brando. The Hoover didn't invent the taxi, uh, air being beaten and then a hotel room. But they invented a new way to consume their product to communicate around their product. And, you know, I think it's very easy to show the power of Tulio and how we've evolved through some of these these customer stories. And it's not just the kind of Silicon Valley fast growing, you know, start ups that we're all familiar with here, just just living and being located in the region. But, you know, we're starting to see this more and more in the enterprise as well. Ah, and people really hardest in communication to make sure that that they themselves are not disrupted. >> Yeah, of course. We love that. The enterprise high we've been doing for 10 years now. Everyone talks enterprise because the confidence of consumer ization of I t. Is happening. It's the lines are blurring. Share some customers successors because I think this is a great, great example of just great marketing that the customers do the talking for you. You always got to do this thing. You know the standard operational things and have some a text back and all that good stuff. But at the end of the day, when you have your customer sharing their success, that's really the ultimate testimonial. So share some cool examples of notable customers, if you can. >> Yeah, well, look I mean, we have a wide range, I'll tell you. Three Medtronic, one of the largest medical device companies in the world. They provide a solution for Type one diabetes. They provide a pump that is constantly monitoring the glucose levels in someone's blood. What they've done with Julio's. Now they're layering on messaging capability. So if someone's glucose levels all to a level that's unsafe, they could be messaged. And you know, this is not just for the patient. But if you think of a young child who suffers from Type one diabetes, this could be a very stressful situation for their parents and their caregiving team. And now that team can constantly be in the loop, and they don't have to worry if they are at work and wondering, you know how they're chai that was doing at school. Or, you know, if they're on the soccer field and concerned about you know how, uh, their condition could be affected by them. Participating in that sport s so completely different from your more, um uh, straight down the middle startup that we see here in the Valley. >> So basically, messaging is to keep value. It's not so much a tech thing. It's more of a the outcome. It's a critical service piece toe. Have those kind of real time communications? >> Yes, absolutely. Because, I mean, if you think about >> it monitoring your your, uh, glucose levels, that's not a new phenomenon. People have been doing that for years, but layering on communications on top of this has brought a real time element Thio monitoring this, uh, this condition and has liberated people with this condition so that, you know, they can get back to the things that they've always going to do without having to worry about. You know, the state of their health. It's gone. >> It's like infrastructure is code for devil up you guys air for communications. You make it easy to do that for things like that. Talk about the impact of scale over the years because now you know, we're seeing the data tsunami happen Every day I ot devices air coming on. Everything's got. Ah, a sensor on it. You got doorbells. You got everything out there now has got an I P address and connected in that could potentially be a messaging unit of of data. This is just getting massive. How you guys see scale? And how do you guys getting around the next wave on that piece? >> Yeah. I mean, I think one of the >> huge benefits in working with polio is our super network. So we're constantly maintaining relationships with all the key carriers across the globe to make sure that we can get deliver our to our customers the best routes. And so that means also that they can stand up business virtually anywhere across the globe, a cz, their entry in new markets and coyote. This is especially true for anyone who is in the eye ot space. If you think about the dock Ellis category, companies like lime, uh, who are, you know, delivering rental bike service is where and you know, a market where market share just grabbing as much market share is possible. It seems to be the name of the game. They're able to partner with Julio in bed sim cards and all of their bicycles, and now be able to you track all of those all of those bicycles across the globe as well as scooters. Ah, and then take that information, uh, figure out how customers are engaging with their product and ultimately build a better solution. Long term, >> real time messaging will never go away as values. I see just like data. So it's gonna get faster and larger amounts of messaging making sense of it. Do. The heavy lifting is great story. You guys done a great job. Thanks for coming on and sharing your perspective. Get the plug in for twilio real quick. What's new with the company employees out? See the public companies? You really can't talk about futures, but what's on your plate? What's on the horizon for Tulio? What's the update? >> Yeah, I mean, the company is >> growing extremely quickly. We're really excited about the context, but center market especially. We launched our flex contact center Solution, uh, was made generally available just this past October. On a CZ you've mentioned we're super excited to welcome sing grid into the family of products you know, really, round out our full set communication in the eyes of people communicate with their customers in any way possible. And I would be, uh, it would be a crime for me, not to mention our user conference coming up this August August 6th and seventh at Mosconi West and that's called Signal s O. I highly encourage you to attend. It's a great opportunity to hear from experts in the communications space and also our customers. >> Well, we love the name signal. Extracting the signal from the noise was our original kind of tag line. Really appreciate it. And with all those customers, must be a hard challenge to have a cup conference, doing the keynote selections and figuring out what to do. What you're gonna have breakout sessions. Just get a little more detail on the event. You're gonna see the stage and customer story's going to break out sections. What's the format for the event? >> Yeah, so it's It's a two day, um, session. At most witty West. We have a number of breakouts. We have hands on training, which we call super class. We have, uh, keynotes. Last year we had an interactive performance with the band. OK, go. Uh, we had the creators of Westworld onstage. Geoff Lawson, our CEO, always kicked the Hoff ER, and it's just a great, exciting two days on, and we also this year, given that were hosting it during the summer time frame, we have ah camp experience for your children. And if you're looking to combine it with a summer vacation so we're super excited about signal, it's, uh, it's, Ah, two of my favorite days of the year from, Ah, Giulio perspective. And I'd love for everyone to come join us. >> We got a great customer success over the years, and great names congratulate Sarah. Thanks for been the time here in the Cube. I'm John Furry here in Palo Alto. Ceremony the chief marketing officer with Julio in San Francisco via remote. Thanks for watching this cute conversation.

Published Date : Apr 17 2019

SUMMARY :

Good to see you remotely. It just seems just success that the success of success go public stock keeps growing. So as the c m o. How do you get your arms around that you've been in the business for a while? I agree that, uh, you know, Tulio is very much an ingredient brand, but at the same time, everyone is interacting with with in might be, ah, technology that exists lower in the stack and something you might not And I think you know, the mobile Revolution, starting with the iPhone and 2007. And they were the first real cloud company before you started to see Amazon really cloud Yeah, I mean, I think that when I, you know my joke is always that when I started on the APP exchange, Is that where you guys see that connection point? Yeah, I mean, I think that's part of it. You know, uh, you know, this This company had an A P I based approach. Your pee from their serum, you know, from their shipping vendor all in one place. the they can pick the best of breed solutions and bring over that data into one customer to do that heavy lifting. You know, one of the things you see from companies like Salesforce pioneering the early days of Assassin Cloud. Uh, that that vision in Montreat the next level as you market the making the news, if that's lift, if that's, you know, But at the end of the day, when you have your customer sharing their success, And now that team can constantly be in the loop, and they don't have to worry if they are at work and It's more of a the outcome. Because, I mean, if you think about has liberated people with this condition so that, you know, they can get back to the things that Talk about the impact of scale over the years because now you bicycles, and now be able to you track all of those all What's on the horizon for Tulio? really, round out our full set communication in the eyes of people communicate with their a cup conference, doing the keynote selections and figuring out what to do. Geoff Lawson, our CEO, always kicked the Hoff ER, Ceremony the chief marketing officer with Julio in San Francisco via remote.

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