>> From theCUBE Studios in Palo Alto and Boston, bringing you data-driven insights from theCUBE and ETR, this is Breaking Analysis with Dave Vellante. >> Despite a mixed bag of earnings reports from tech companies, negative GDP growth this past quarter, and rising inflation, the cloud continues its relentless expandtion on the IT landscape. AWS, Microsoft, and Alphabet of all reported earnings, and when you include Alibaba Cloud in the mix, the Big 4 hyperscalers are on track to generate 167 billion in revenue this year based on our projections. But as we said many times on theCUBE, the definition of cloud is expanding and hybrid environments are becoming the norm at major organizations. We're seeing the largest enterprise tech companies focus on solving for hybrid, and every public cloud company now has a strategy to bring their environments closer to where customers workloads live, at data centers, and at the edge. Hello, and welcome to this week's Wikibon CUBE Insights powered by ETR. In this Breaking Analysis will update you on our latest cloud projections and outlook. We'll share some fresh ETR data and commentary on what's happening in the hybrid zone of cloud. Let's start with the market data for the Big 4 hyperscalers. In this chart, we share our Big 4 cloud share for IaaS and PaaS for 2020, 2021, and the first quarter of 2022, and our estimate for 2022 full year and growth. Remember, only AWS and Alibaba report relatively clean IaaS and PaaS figures, whereas Microsoft and Google, they bundled their cloud infrastructure in with their SaaS numbers. We both firms, however, they do give guidance and we use survey data and other tidbits to create an apples to apples comparison, and that's what we show here. For the quarter, the Big 4 approach to 37 billion in revenue as a group. Azure's growth rate is reported by Microsoft but the absolute revenue is not. Azure growth accelerated sequentially by 49% to just over 13 billion in the quarter by our estimates while AWS's growth moderated, sequentially, but revenue still hit 18.4 billion. Azure, by our estimates, now is more than 2/3 the size of AWS's cloud business. Google and Alibaba are fighting for the bronze medal, but well behind the two leaders. Microsoft's Azure acceleration is quite remarkable for such a large revenue base, but it's not unprecedented as we've seen this pattern before with AWS. Nonetheless, the fact that Azure is growing at the same rate as GCP is quite impressive. Now, a couple of other tidbits of information. Amazon, its stock is getting hammered today because of inflation and slowing growth rates at the top line. But AWS continues to beat Wall Street's expectations. A look at Amazon's operating income this quarter tells the story. Amazon overall had operating income of -3.66 billion and AWS's operating income with 6.5 billion. AWS's operating margin grew sequentially from nearly 30% last quarter to 35.3%. That's an astoundingly profitable figure. This is comparable to insanely profitable companies like Oracle and Microsoft. These are software companies with software marginal economics. Is that level of sustainable? Probably not for AWS, but it's eye opening, nonetheless. ETR survey data shows why these companies are doing so well with customers. This chart shows the net score granularity for the Big 4 cloud players. Net score, remember, measures spending momentum by asking customers, are you adopting new? That's the lime green. Increasing spend by 6% or more, that's the forest green. Flats spend is the gray. Spending dropping by 6% or worse is the light pink. And the red is decommissioning the platform. Subtract the reds from the greens and you get a net score which is shown on the right. Anything, by the way, over 40% we consider highly elevated. Now some key points here. Microsoft includes its entire business in this chart, we are including, ETR is including Microsoft's entire business, not just its cloud. Its Azure-only net score is 67%, higher than even AWS's, and that's huge. Google Cloud, on the other hand, while still elevated is well behind the two leaders. Alibaba's data sample in the ETR survey is small and China has had its foot on the neck of Big Tech for a while so we can't read too much into a net score of 26. But notice the replacements in red across the boards single digits for all and low single digits for the two giants, 1% for Amazon and Azure. Very impressive. Now the other really telling reality check is CapEx spending on cloud. CapEx spend tends to be a pretty good indicator of scale. And Charles Fitzgerald who runs the Platformonomics blog spends a fair amount of his time on this topic and we borrowed this chart from a recent post he did, and then we put in some estimates of our own. It shows CapEx spend over time for five cloud companies, the Big 3 US firms that we just talked about, plus IBM and Oracle. And it's always astounding to me to go back to the pre-cloud era and look at IBM. They were in a great position prior to 2006 to really dominate this notion of as a service and the transition to what is now known as cloud. But they really couldn't get their head out of professional services and their outsourcing business. There was some conflicts there as well. And so, you know, IBM you see is that dark blue or black line and spent significantly more than the others way back when, not anymore. Charles is kind of a snark. He loves to make fun of our super cloud concept even though I'm confident it's evolving and is real. But his point above in this chart is right on, the Big 3 US players spend far more on CapEx than IBM and Oracle. He states that Oracle's uptick in CapEx spend puts them past IBM, but the two of them are battling to distance themselves and differentiate from the X-axis. Funny guy, Charles. In its recent earnings report, Amazon stated that around 40% of its CapEx goes to infrastructure and most of that goes to AWS. It expects CapEx to grow this year and around 50% will go toward infrastructure. So we've superimposed our rough estimate of where AWS lands when you subtract out all of Amazon's warehouses for retail. And once again, Microsoft is notable because unlike Amazon, it doesn't have a zillion warehouses to ship products to consumers. And while Google spending is massive, it's mostly on servers to power its ad network. But there's no question that GCP can leverage that infrastructure and the tech behind it, and it does. And by the way, so can everyone else, by the way, leverage all this CapEx spend. We're going to come back to that and talk about super cloud in a moment. Okay, let's close by looking at the ever-expanding cloud landscape. This chart shows a two-dimensional view of the ETR data for cloud computing. On the vertical-axis is net score or spending momentum, and in the horizontal-axis is pervasiveness in the data set. It's like market share within the survey, if you will. The chart insert shows the data for how the dots are plotted on each axis. The red dotted line at 40%, remember, indicates a highly elevated position with net score and significant spending momentum. And the green arrows show the movement for some companies relative to three months ago. Okay, so Microsoft and AWS, they're kind of circled way up in the right-hand corner, very impressive. Just to reduce the clutter, we're not showing AWS Lambda here and some other highly elevated services which would push up, ticked up AWS's net score but it's still really, really good. As is azure, they're both moving solidly to the right relative to last quarters survey. So gaining presence in the data set and presumably in the market as well. Google is, as we've said, well behind and has much work to do. It was announced this past week that the head of sales at Google Cloud, Rob Enslin, is leaving to join UiPath, so some interesting news there. We've highlighted the hybrid zone. Now to the theme of this Breaking Analysis, the ever-expanding cloud, AWS announced that it's completed the launch of 16 local zones in the US and there are 32 more coming across 26 countries. Local zones basically bring cloud infrastructure to regions where there's a lot of IT that isn't going to move. And for proximity and latency reasons, they have to move closer, move the cloud closer, the cloud operating model if you will, closer to the customers. And there's that CapEx build out showing its head again. Now the reason this hybrid zone becomes interesting is you're seeing the large enterprise players finally go after the hybrid cloud in Earnest. It's almost like the AWS outposts announcement in 2018 was a wake up call to infrastructure players like Dell, HPE, and IBM. It took a while, but Oracle is kind of skipping to its own tune, but they're in that hybrid zone as well. IBM had a really good quarter and the Red Hat acquisition seems to be working to support its hybrid cloud strategy. Now VMware several years ago clean up its fuzzy cloud strategy and partnered up with AWS and everyone else. And you see VMware Cloud on AWS doing well as is VMware Cloud, its on-prem offering. Even though it's somewhat lower on the X-axis, based on that green arrow was showing relative to last quarter. It's moving to the right with a greater presence in the data set so that we see that as a positive sign. Now, Dell and HP are interesting. Both companies are going hard after as a service with APEX and GreenLake, respectively. HPE, based on the survey data from ETR, seems to have a lead in spending momentum while Dell has a larger presence in the market, naturally, as a much bigger company. HPE is climbing up on the X-axis, as is Dell, although, not as quickly. And the point we come back to often is the definition of cloud is in the eye of the customer. AWS can say, "No, no that's not cloud." And the on-prem crowd can say, "Ooh, we have cloud too." It really doesn't matter. What matters is what the customer thinks and which platforms they choose to invest. And I'll close by circling back to the idea of super cloud. You are seeing it evolve and you're going to hear more and more about it. Yeah, maybe not the term, many don't like it. We're going to continue to use it as a metaphor for a layer that leverages the CapEx build, the gift that the hyperscalers are providing the industry. This is a real opportunity for the likes of Dell, HPE, IBM, Cisco, and dozens of other companies providing compute and storage infrastructure, networking, security, database, and other parts of the stack. By hiding the underlying complexity of the cloud, dealing with all the API and primitive muck, creating singular experience across on-prem, across clouds, and out to the edge is a definite need from customers. This is a new battle that's shaping up and it's going to be expensive to build and it require an ecosystem cooperating across this API economy, as some like to call it. It's going to have to do that to make it a reality. Now there's a definite, as I say, customer need for this common experience, and in our view, we're seeing it manifest in pockets today and in strategies and in R&D projects, both within startups and established players. Okay, that's it for today. Thanks to Stephanie Chan who helps research Breaking Analysis topics. Alex Myerson is on production and he also manages the Breaking Analysis podcast. Kristen and Martin and Cheryl Knight get the word out on social. Thanks to all, including Rob Hof, our editor in chief at SiliconANGLE. Remember these episodes are all available as podcast wherever you listen. All you got to do is search Breaking Analysis podcast. Check out ETR website at etr.ai. We publish a full report every week on wikibon.com and siliconangle.com. You can email me directly at david.vellante@siliconangle.com, or DM me @dvellante or comment on our LinkedIn posts. This is Dave Vellante for theCUBE Insights powered by ETR. Have a great week, stay safe, be well and we'll see you next time. (upbeat music)

>>Welcome back. Everyone live here at the I'm John Fur, host of the Cube. We got a special insertion here off the program. Jerry Chen Greylock, 10 years with the Cube coming on. 10 years ago when the cube first came here, Jerry, you were in the hallway. We didn't have any guess list. He was like, Hey, you wanna come up in the cube so much. Now we got three sets. We're gonna do hundreds of interviews already. We're gonna have probably over 200 streaming live. Love it Shorts, Instagram reels, data lake. The cubes expanded. You've been there from the whole >>Time. Its like the, its like the, the mcu, the Marvel Cinematic Universe. The Cube Cinematic universe. You know, it's, its a whole franchise. Congratulations and happy early birthday, John. Thank you very much. Thanks >>For having me. Yeah, you know, I was just graduated high school when I first came to aws. Look, I wanna get your thoughts on, we're gonna do a quick segment here before AMD comes on. Got some great interviews with those guys. You've been here 10 years, you're out in the trenches. Just Andy, Adam Celski, just talked to the VCs, the investment thesis economy. Yeah. This headwinds, tailwinds, depending on which side you're on, you're gonna have a tailwind or headwind. What's the outlook? What's your take of reinvent this year? Aws, the ecosystem and the investment market. >>You know, I think it's, it is a great rebound. The energy's back when it was like pre covid, right? We're saying last year was kind of half the size and you know, be postcode. But I think the show, the energy's great. And Amazon just amazing, right? It's in this economy, what's going on right now in the world. They're still growing, still kicking butt. I think you're gonna see a lot of both enterprise customers and startups start to worry about cost, right? Because I think Amazon's gonna focus like, Hey, how can they help the customers? But the economy for the next year, I think we're gonna see some headwinds. So I think a lot of startups, a lot of customers are gonna worry about cost. >>You're on the board of a lot of startups that are in the cloud, rock sets. One we've covered. I think they're gonna come on here too tomorrow or today. What's your advice on the board level? Go to market. Dial up. Dial down. Sure. What's the strategy marketplace? I mean, how do you give the advice to start? What's the, what's the north star? What's the, what's the advice as the investor? >>Two or three things for most startups, hard roi, like how can you save money? So all the kinda fluffy marketing value you gotta have hard dollar savings, right? Number one, if can save money, you'll do well. Number two, to your point, the marketplace is becoming the channel for startups. These lot of large customers have deals with Amazon through the marketplace. So startup can sell through the marketplace to customers. These lot of CFOs are doing no new vendors, right? It's getting hard, hard to get approved as a startup. So the marketplace become a bigger, bigger deal. >>What about existing ecosystem partners that have been around for the past 10 years? They're independent. They may have their toe in the marketplace, may not, some of them not making their numbers, they're starting to hear things like maybe they'll be re pivoting. People are tooling up. What's the advice for the existing ecosystem partners? Because they're either gonna be like the next data bricks or kind of like maybe >>Everyone's looking for the next data bricks, right? You know, I think for existing partners, you're seeing what's happened. John deals are getting smaller, taking longer to close, right? It's just the reality of what's happening right now. And so for those partners are saying, Hey, focus on the heart roi, be okay with the smaller land and just expand in 23, 24. So just get kind of creative of how you work with customers. And I, like you said, I think Marketplace is is kind of a, a go-to light >>Book. So today, Aruba, the new leader of the, of the partner network, they've merged eight PN with the marketplace. They've now won Coherent organization, not fragmented, I was talking to them last night. They have more startups than ever before coming on board. So the velocity of new venture creation is up, up and to the right still, even in this economy. And as they always say, best time to invest is in a down market. That's like BC 1 0 1, entrepreneurship 1 0 1. What's your advice right now for builders out there looking for that round, trying to get some traction. The agility with the cloud still is there. You can still get time to value. You can still get traction fast. That doesn't go away. What's your advice for the startups? >>Narrow, narrower wedge, right. So I think with like 5,000 startups every single year, there's so much noise. John, look across the floor, a lot of great companies. B, a lot of noise. So I think the more focused wedge you have as a startup and how you can land deliver value, the better land, the very, very sharp wedge expand over time. But just be very specific how you land. >>Awesome. Jerry, great to have you on. I know we wanna make some room on appreciate AMD for squeezing a couple minutes out of their hour and the next hour we're gonna spend with them for your Sage advice final kind of new Insta challenge that Savannah put together, A new host instant challenge, instant challenges. If you had to do an Instagram reel right now, oh, about reinvent this year, what would that Instagram reel be right now? >>I would, I would do the expos scavenger hunt, right? We would have a race of different VCs. You give me a list of five companies, the VCs find the first five companies on the list wins. The wins the race. I think that would be a great challenge. >>All right. What's the most important story this year at Reinvent that you could share with the folks that you could share in terms of what's important, what they should pay attention to, or what's not being told? >>Well, I, I think you talked about your interview with Adam Slosky is the solutions and the what you call the next gen cloud. These high level services. What AWS is doing around these services, it's super interesting. They kind of don't say lead the way, but the responded customers. So they lead the way by kind of following where the customer's going and if, when Slutsky and AWS are doing these solutions, supply chain, et cetera, that tells you kind of where the market's >>Headed. Next Gen Cloud, Jerry, Chad, thanks. Coming on, you're watching The Cube, the leader in high tech coverage. I'm John Furrier. Will be right back with more cube coverages. Day two, day three, here at Reinvent at the short break.

(upbeat music) >> Good afternoon. theCUBE is live at VMware Explorer. Lisa Martin here in San Francisco with Dave Nicholson. This is our second day of coverage talking all things VMware and it's ecosystem. We're excited to welcome from DXC Technology, James Bion, Hybrid Cloud and Multi Cloud Offering manager to have a conversation next. Welcome to the program. >> Thank you very much. >> Welcome. >> Talk to us a little bit about before we get into the VMware partnership, what's new at DXC? What's going on? >> So DXC is really evolving and revitalizing into more of a cloud orientated company. So we're already driving change in our customers at the moment. We take them on that cloud journey, but we're taking them in the right way, in a structured mannered way. So we are really excited about it, we're kicking off our Cloud First type, Cloud Right sort of story and helping customers on that journey. >> Yesterday in the keynote, VMware was talking about customers are on this Cloud chaos phase, they want to get to Cloud Smart. You're saying they want to get to Cloud Right. Talk to us about what DXC Cloud Right is, what does it mean? What does it enable businesses to achieve? >> That's a very good question. So DXC has come up with this concept of Cloud Right, we looked at it from a services and outcome. So what do customers want to achieve? And how do we get it successfully? This is not a technology conversation, this is about putting the right workloads at the right place, at the right time, at the right cost to get the right value for your business. It's not about just doing it for the sake of doing it, okay. There's a lot of changes it's not technology only you've got to change how people operate. You've got to work through the organizational change. You need to ensure that you have the right security in place to maintain it. And it's about value, really about value proposition. So we don't just focus on cost, we focus on operations of it, we focus on security of it. We focus on ensuring the value proposition of it and putting not just for one Cloud, it's the right place. Big focus on Hybrid and Multi Cloud solutions in particular, we're very excited about what's happening with VMware Cloud on maybe AWS or et cetera because we see there a real dynamic change for our customers where they can transition across to the right Cloud services, at the right time, at the right place, but minimal disruption to the actual operation of their business. Very easy to move a workload into that place using the same skilled resources, the same tools, the same environment that you have had for many years, the same SLAs. Customers don't want a variance in their SLAs, they just want an outcome at a right price and the right time. >> Right, what are some of the things going on with the VMware partnership and anything you know, here we are at this the event called the theme is "The Center of the Multi Cloud Universe", which I keep saying sounds like a Marvel movie, I think there needs to be some superheroes here. But how is DXC working with VMware to help customers that are in Multi Cloud by default, not by design? >> That's a very good one. So DXC works jointly with VMware for more than a thousand clients out there. Wide diversity of different clients. We go to market together, we work collaboratively to put roadmaps in place for our clients, it's a unified team. On top of that, we have an extremely good VMware practice, joint working VMware team working directly with DXC dedicated resources and we deliver real value for clients. For example, we have a customer experience zone, we have a customer innovation zone so we can run proof of concepts on all the different VMware technologies for customers. If they want to try something different, try and push the boundaries a little bit with the VMware products, we can do that for them. But at the end of the day we deliver outcome based services. We are not there to deliver a piece of software, but a technology which show the customer the value of the service that they've been receiving within that. So we bring the VMware fantastic technologies in and then we bring the DXC managed services which we do so well and we look after our customers and do the right thing for our customers. >> So what does the go-to market strategy look like from a DXC perspective? We say that there are a finite number of strategic seats at the customer table. DXC has longstanding deep relationships with customers, so does VMware and probably over a shorter period of time, the Hyper scale Cloud Providers. How are you approaching these relationships with customers? Is it you bringing in your friends from the cloud? Is it the cloud bringing in their friend DXC? What does it look like? >> So we have relationships with all of them, but were agnostic. So we are the people who bring it all together into that unified platform and services that the customers expect. VMware will bring us certainly to the table and we'll bring VMware to the table. Equally, we work very collaboratively with all the cloud providers and we work in deals together. They bring us deals, we bring them deals. So it works extremely well from that perspective, but of course it's a multi-cloud world these days. We don't just deal with one cloud provider, we'll normally have all of the different services to find the right place for our customers. >> Now, one thing that that's been mentioned from DXC is this idea that Cloud First which has been sort of a mantra that scores you points if you're a CIO lately, maybe that's not the best way to wake up in the morning. Why not saying, Cloud First? >> So we have a lot of clients who who've tried that Cloud First journey and they've aggressively taken on migration of workloads. And now that they've settled in a few of those they're discovering maybe the ROI isn't quite what they expected it was going to be. That transformation takes a long time, a very long time. We've seen some of the numbers around averaging a hundred apps can take up to seven years to transition and transform, that's a long time. It makes you almost less agile by doing the transformation quite ironically. So DXC's Cloud Right program really helps you to ensure that you assess those workloads correctly, you target the ones that are going to give you the best business value, possibly the best return on investment using our Cloud and advisory practice to do that. And then obviously off the back of that we've got our migration teams and our run services and our application modernization factories and our application platforms for that. So DXC Cloud Right can certainly help our customers on that journey and get that sort of Hybrid Multi Cloud solution that suits their particular outcomes, not just one Cloud provider. >> So Cloud Right isn't just Cloud migration? >> No. >> People sometimes confuse digital transformation with Cloud migration. >> Correct. >> So to be clear Cloud Right and DXC has the ability to work with customers on not just, oh, here, this is how we box it up and ship it out, but what makes sense to box up and ship out. >> Correct, and it's all about that whole end to end life cycle. Remember, this is not just a technology conversation, this is an end to end business conversation. It's the outcomes are important, not the technology. That's why you have good partners like DXC who will help you on that technology journey. >> Let's talk about in the dynamics of the market the last couple of years, we saw so many customers in every industry race to the Cloud, race to digitally transform. You bring up a good point of people interchangeably talking about digital transformation, Cloud migration, but we saw the massive adoption of SaaS technologies. What are you seeing? Are you seeing customers in that sort of Cloud chaos as VMware calls it? That you're coming in with the Cloud Right approach saying, let's actually figure out, you may have done this because of the pandemic maybe it was accelerated, you needed to facilitate collaboration or whatnot, but actually this is the right approach. Are you seeing a lot of customers in that situation? >> We are certainly seeing some customers going into that chaos world. Some of them are still in the early stages of their journey and are taking a more cautious step towards in particular, the companies that would die on systems to be up available all the time. Others have gone too far, the other are in extreme are in the chaos world. And our Cloud Right program will certainly help them to pull their chaos back in, identify what workloads are potentially running in the wrong place, get the framework in place for ensuring that security and governance is in place. Ensuring that we don't have a cost spend blowout in particular, make sure that security is key to everything that we do and operations is key to everything we do. We have our own intelligent Platform X, it's called, our service management platform which is really the engine that sits behind our delivery mechanism. And that's got a whole lot of AI analytics engines in there to identify things and proactively identify workload placements, workload repairs, scripting, and hyper automation behind that too, to keep available here and there. And that's really some of our Cloud Right story, it's not just sorting out the mess, it's sorting out and then running it for you in the right way. >> So what does a typical, a customer engagement look like for a customer in that situation? >> So we would obviously engage our client right advisory team and they would come in and sit down with your application owners, sit down with the business units, identify what success needs to look like. They do all the discovery, they'll run it through our engines to identify what workloads are in the right place, should go to the right place. Just 'cause you can do something doesn't mean you should do something and that's an important thing. So we will come back with that and say, this is where I think your cloud roadmap journey should be. And obviously that takes an intuitive process, but we then can pick off the key topics early at the right time and that low hanging fruit that's really going to drive that value for the customer. >> And where are your customer conversations these days? I mean from a Cloud perspective, digital transformation, we're seeing everything escalate up the C-suite? Are you engaging the executives in this conversation so that they really want to facilitate, let's do things the right way that's the most efficient that allows us as a business to do what we're best at? >> So where we've seen programs fail is where we don't have executive leadership and brought in from day one. So if you don't have that executive and business driver and business leadership, then you're definitely not going to be successful. So to answer your question, yes, of course we are, but we also working directly with the IT departments as well. >> So you just brought up an insight executive alignment, critically important. Based on what you've experienced in the real world, contrast that with the sort of message to the world that we hear constantly about Cloud and IT, what would be the most shocking thing that you can share with us that people might not be aware of? It's like what shocks you the most about the disconnect between what everybody talks about and the reality on the ground? Don't name any names of anyone, but give us an example of the like, this is what's really going on. >> So, we certainly are seeing that big sort of move into Cloud quickly, okay. And then the big bill shock comes and just moving a workload across doesn't mean you're in Cloud, it's a transition and transformation to the SaaS and power services, it's where you get your true value out of cloud. So the concept that just 'cause it's in Cloud it's cheap is not always the case. Doing it right in Cloud is definitely going to have some cost value, but it's going to bring other additional values to their business. It's going to give them agility, it's going to give them resilience. So if you look at all three of those platforms cost, agility, and resilience and live across all three of those, then you're definitely going to get the best outcomes. And we've certainly seen some of those where they haven't taken all of those into consideration, quite often it's cost is what drives it, not the other two. And if you can't keep operations up working efficiently then you are in a lot of trouble. >> So Cloud wrong comes with sticker shock. >> It certainly does. >> What's on the horizon for DXC? >> We're certainly seeing a big drive towards apps modernization and certainly help our customers on that journey. DXC is definitely a Cloud company, may that be on Hybrid Cloud, Private Cloud, Public Cloud, DXC is certainly leading that edge and pushing it forward. >> Excellent, James, thank you so much for joining us on the program today talking about what Cloud Right is, the right approach, how you're helping customers really get to that right approach with the people, the processes, and the technology. We appreciate your time. >> Thank you very much. >> For our guest and Dave Nicholson, I'm Lisa Martin. You're watching theCUBE live from VMware Explorer, 2022. Our next guest joins us momentarily so don't change the channel. (upbeat music)

(upbeat music) >> Hey everyone. Welcome to theCUBE's coverage of VMware Explore 2022. We are at Moscone West. Lisa Martin and Dave Nicholson here. Excited, really excited, whereas they were saying in the VMware keynote, pumped and jacked and jazzed to be back in-person with a lot of folks here. Keynote with standing room only. We've just come from that. We've got a couple of guests here from Expedient, going to unpack their relationship with VMware. Please welcome Brian Smith, the Senior Vice President and Chief Strategy Officer at Expedient. And Brent Meadows, the Vice President of Advanced Solution Architecture at Expedient. Guys it's great to have you on the program. >> Appreciate it bringing us on. >> Yep, welcome. >> Isn't it great to be back in person? >> It is phenomenal to be back. >> So let's talk about obviously three years since the last, what was called VMworld, so many dynamics in the market. Talk to us about what's going on at Expedient, we want to dig into Cloud Different, but kind of give us a lay of the land of what's going on and then we're going to uncrack the VMware partnership as well. >> Sure, so Expedient we're a full stack cloud service provider. So we have physical data centers that we run and then have VMware-based cloud and we've seen a huge shift from the client perspective during the pandemic in how they've really responded from everything pre-pandemic was very focused with Cloud First and trying to go that route only with hyper scaler. And there's been a big evolution with how people have to change how they think about their transformation to get the end result they're looking for. >> Talk about Cloud Different and what it's helping customers to achieve as everyone's in this accelerated transformation. >> Yeah. So, Cloud Different is something that Expedient branded. It's really about how the transformation works. And traditionally, companies thought about doing their transformation, at first they kept everything in house that they were doing and they started building their new applications out into a hyper scale cloud. And what that really is like is, a good analogy would be, it's like living in a house while you're renovating it. And I know what that's like from my relationship versus if you build a new house, or move to a new property that's completed already. And that's really the difference in that experience from a Cloud Different approach from transformation is you think of all the things that you have internally, and there's a lot of technical debt there, and that's a lot of weight that you're carrying when you're trying to do that transformation. So if you kind of flip that around and instead look to make that transformation and move all that technical debt into a cloud that's already built to run those same types of applications, a VMware-based cloud, now you can remove all of that noise, move into a curated stack of technology and everything just works. It has the security in place, your teams know how to run it, and then you can take that time you really reclaim and apply that towards new applications and new things that are strategic to the business. >> That's really critical, Brent, to get folks in the IT organization across the business, really focused on strategic initiatives rather than a lot of the mundane tasks that they just don't have time for. Brent, what are you hearing in the last couple of years with the dynamics we talked about, what are you hearing from the customer? >> Right. So, one of the big things and the challenges in the current dynamic is kind of that staffing part. So as people have built their infrastructure over the years, there's a lot of tribal knowledge that's been created during that process and every day more and more of that knowledge is walking out the door. So taking some of that technical debt that Brian mentioned and kind of removing that so you don't have to have all that tribal knowledge, really standardizing on the foundational infrastructure pieces, allows them to make that transition and not have to carry that technical debt along with them as they make their digital transformations. >> We heard a lot this morning in the keynote guys about customers going, most of them still being in cloud chaos, but VMware wanting them to get to cloud smart. What does that mean, Brian, from Expedient's perspective? What does cloud smart look like to Expedient and its customers? >> Yeah, we completely agree with that message. And it's something we've been preaching for a couple years in part of that Cloud Different story. And it's really about having a consistent wrapper across all of your environments. It doesn't matter if it's things that you're running on-premises that's legacy to things that are in a VMware-based cloud, like an Expedient cloud or things that are in a hyper scale, but having one consistent security, one consistent automation, one consistent cost management, really gives you the governance so that you can get the value out of cloud that you are hoping for and remove a lot of the noise and think less about the technology and more about what the business is getting out of the technology. >> So what does that look like as a practical matter? I imagine you have customers whose on-premises VMware environments look different than what you've created within Expedient data centers. I'm thinking of things like the level of adoption of NSX, how well a customer may embrace VSAN on-prem as an example. Is part of this transmogrification into your data center, kind of nudging people to adopt frameworks that are really necessary for success in the future? >> It's less of a nudge because a lot of times as a service provider, we don't talk about the technology, we talk more about the outcome. So the nice thing with VMware is we can move that same virtual machine or that container into the platform and the client doesn't always know exactly what's underneath because we have that standardized VMware stack and it just works. And that's part of the beauty of the process. I dunno if you want to talk about a specific client or... >> Yeah, so one of the ones we worked with is Bob Evans Foods. So they were in that transformation stage of refreshing, not only their office space and their data center, but also their VMware environment. So we helped them go through and first thing is looking at their existing environment, figuring out what they currently have, because you can't really make a good decision of what you need to change until you know where you're starting from. So we worked with them through that process, completely evacuated their data center. And from a business perspective, what that allowed them to do as well is have more flexibility in the choice of their next corporate office, because they didn't have to have a data center attached to it. So just from that data center perspective, we gave them some flexibility there. But then from an operations perspective, really standardize that process, offloaded some of those menial tasks that you mentioned earlier, and allow them to really look more towards business-driving projects, instead of just trying to keep those lights on, keeping the backups running, et cetera. >> Brian, question for you, here we are, the theme of the event is "The Center of the Multi-cloud Universe" which seems like a Marvel movie, I haven't seen any new superheroes yet, but I suspect there might be some here. But as customers end up and land in multi-cloud by default not by strategy, how does Expedient and VMware help them actually take the environment that they have and make it strategic so that the business can achieve the outcomes, improving revenue, finding new revenue streams, new products, new routes to market to delight those customers. How do you turn that kind of cloud chaos into a strategy? >> Yeah. I'd say there's a couple different components. One is really time. How can you give them time back for things that are creating noise and aren't really strategic to the business? And so if you can give that time back, that's the first way that you can really impact the business. And the second is through that standardization, but also a lot of times when people think of that new standard, they're only thinking if you're building from scratch. And what VMware has really helped is by taking those existing workloads and giving a standard that works for those applications and what you're building new and brings those together under a common platform and so had a really significant impact to the speed that somebody can get to that cloud operating model, that used to be a multi-year process and most of our clients can go from really everything or almost everything on-prem and a little bit in a cloud to a complete cloud operating model, on average, in four to six months. >> Wow! >> So if I have an on-premises environment and some of my workloads are running in a VMware context, VMware would make the pitch in an agnostic way that, "Well, you can go and deploy that "on top of a stack of infrastructure "and anybody and anywhere now." Why do customers come to you instead of saying, "Oh, we'll go to "pick your flavor of hyper scale cloud provider." What's kind of your superpower? You've mentioned a couple of things, but really hone it in on, why would someone want to go to Expedient? >> Yeah. In a single word, service. I mean, we have a 99% client retention rate and have for well over a decade. So it's really that expertise that wraps around all the different technology so that you're not worried about what's happening and you're not worried about trying to keep the lights on and doing the firefighting. You're really focused on the business. And the other way to, I guess another analogy is, if you think about a lot of the technology and the way people go to cloud, it's like if you got a set of Legos without the box or the instructions. So you can build stuff, it could be cool, but you're not going to get to that end state-- >> Hold on. That's how Legos used to work. Just maybe you're too young to remember a time-- >> You see their sales go up because now you buy a different set for this-- >> I build those sets with my son, but I do it grudgingly. >> Do you ever step on one? >> Of course I do. >> Yeah, there's some pain involved. Same thing happens in the transformation. So when they're buying services from an Expedient, you're buying that box set where you have a picture of what your outcome's going to be, the instructions are there. So you also have confidence that you're going to get to the end outcome much faster than you would if you're trying to assemble everything yourself. (David laughing) >> In my mind, I'm imagining the things that I built with Lego, before there were instructions. >> No death star? >> No. Nothing close with the death star. Definitely something that you would not want your information technology to depend upon. >> Got it. >> Brent, we've seen obviously, it seems like every customer these days, regardless of industry has a cloud first initiative. They have competitors in the rear view mirror who are, if they're able to be more agile and faster to market, are potential huge competitive threat. As we see the rise of multi-cloud in the last 12 months, there's also been a lot of increased analyst coverage for alternate specialty hybrid cloud. Talk to us about, Expedient was in the recent Gartner market guide for specialty cloud. How are these related? What's driving this constant change out in the customer marketplace? >> Sure. So a lot of that agility that clients are getting and trying to do that digital transformation or refactor their applications requires a lot of effort from the developers and the internal IT practitioners. So by moving to a model with an enterprise kind of like Expedient, that allows them to get a consistent foundational level for those technical debt, the 'traditional workloads' where they can start focusing their efforts more on that refactoring of their applications, to get that agility, to get the flexibility, to get the market advantage of time to market with their new refactored applications. That takes them much faster to market, allows them to get ahead of those competitors, if they're not already ahead of them, get further ahead of them or catch up the ones that may have already made that transition. >> And I would add that the analyst coverage you've seen in the last 9 to 12 months, really accelerate for our type of cloud because before everything was hyper scale, everything's going to be hyper scale and they realized that companies have been trying to go to the cloud really for over a decade, really 15 years, that digital transformation, but most companies, when you look at the analysts say they're about 30% there, they've hit a plateau. So they need to look at a different way to approach that. And they're realizing that a VMware-based cloud or the specialty cloud providers give a different mode of cloud. Because you had of a pendulum that everything was on-premises, everything swung to cloud first and then it swung to multi-cloud, which meant multiple hyper scale providers and now it's really landing at that equilibrium where you have different modes of cloud. So it's similar like if you want to travel the world, you don't use one mode of transportation to get from one continent to the other. You have to use different modes. Same thing to get all the way to that cloud transformation, you need to use different modes of cloud, an enterprise cloud, a hyper scale cloud, working them together with that common management plan. >> And with that said Brian, where have customer conversations gone in the last couple of years? Obviously this has got to be an executive level, maybe even a board level conversation. Talk to us about how your customer conversations have changed. Have the stakeholders changed? Has things gone up to stack? >> Yeah. The business is much more involved than what it's been in the past and some of the drivers, even through the pandemic, as people reevaluate office space, a lot of times data centers were part of the same building. Or they were added into a review that nobody ever asked, "Well, why are you only using 20% of your data center?" So now that conversation is very active and they're reevaluating that and then the conversation shifts to "Where's the best place?" And that's a lot of, the conference also talks about the best place for your application for the workload in the right location. >> My role here is to dive down into the weeds constantly to stay away from business outcomes and things like that. But somewhere in the middle there's this question of how what you provide is consumed. So fair to assume that often people are moving from CapEx model to an OPEX model where they're consuming by the glass, by the drink. What does that mean organizationally for your customers? And do you help them work through that journey, reorganizing their internal organization to take advantage of cloud? Is that something that Expedient is a part of, or do you have partners that help them through that? How does that work? >> Yeah. There's some unique things that an enterprise doesn't understand when they think about what they've done on-prem versus a service provider is. There's whole models that they can purchase with us in consumption, not just the physical hardware, but licensing as well. Do you want to talk about how clients actually step in and start to do that evaluation? >> Sure. So it really kind of starts on the front end of evaluating what they have. So going through an assessment process, because traditionally, if you have a big data center full of hardware, you've already paid for it. So as you're deploying new workloads, it's "free to deploy." But when you go to that cloud operating model, you're paying for each drink that you're taking. So we want to make sure that as they're going into that cloud operating model, that they are right sized on the front end. They're not over-provisioned on anything that they're going to just waste money and resources on after they make that transition. So it's really about giving them great data on the front end, doing all that collection from a foundational level, from a infrastructure level, but also from a business and IT operations perspective and figuring out where they're spending, not just their money, but also their time and effort and helping them streamline and simplify those IT operations. >> Let's talk about one of the other elephants in the room and that is the remote hybrid workforce. Obviously it's been two and a half years, which is hard to believe. I think I'm one of the only people that hates working from home. Most people, do you too? Okay, good. Thank you, we're normal. >> Absolutely. (Lisa laughing) But VMware was talking about desktop as a service, there was so much change and quick temporary platform set up to accommodate offsite workers during the pandemic. What are some of the experiences that your clients are having and how is Expedient plus VMware helping businesses adapt and really create them the right hybrid model for them going forward? >> Sure. So as part of being that full sack cloud service provider, desktop in that remote user has to be part of that consideration. And one of the biggest things we saw with the pandemic was people stood up what we call pandemic VDI, very temporary solutions. And you saw the news articles that they said, "We did it in 10 days." And how many big transformational events do people plan and execute in 10 days that transform their workforce? So now they're having to come back and say, "Okay, what's the right way to deploy it?" And do you want to talk about some of the specifics of what we're seeing in the adjustments that they're doing? >> Sure. So it is, when you look at it from the end user perspective, it's how they're operating, how they're getting their tools through their day to day job, but it's also the IT administrators that are having to provide that service to the end users. So it's really kind of across the board, it's affecting everyone. So it's really kind of going through and helping them figure out how they're going to support their users going forward. So we've spun up things like VMware desktop as a service providing that multi-tenant ability to consume on a per desktop basis, but then we've also wrapped around with a lot of security features. So one of the big things is as people are going and distributing where they're working from, that data and access to data is also opened up to those locations. So putting those protections in place to be able to protect the environment and then be able, if something does get in, to be able to detect what's going on. And then of course, with a lot of the other components, being able to recover those environments. So building the desktops, the end user access into the disaster recovery plans. >> And talk more, a little bit Brent, about the security aspect. We've seen the threat landscape change dramatically in the last couple of years, ransomware is a household word. I'm pretty sure even my mom knows what that means, to some degree. Where is that in customer conversations? I can imagine in certain industries like financial services and healthcare with PII, it's absolutely critical to ensure that that data is, they know where it is. It's protected and it's recoverable, 'cause everyone's talking about cyber resilience these days. >> Right. And if it's not conversation 1, it's conversation 1A. So it's really kind of core to everything that we do when we're talking to clients. It's whether it's production DR or the desktops, is building that security in place to help them build their security practice up. So when you think about it, it's doing it at layers. So starting with things like more advanced antivirus to see what's actually going on the desktop and then kind of layering above there. So even up to micro-segmentation, where you can envelop each individual desktop in their own quasi network, so that they're only allowed kind of that zero trust model where, Hey, if you can get to a file share, that's the only place you should be going or do I need web apps to get my day to day job done, but really restricting that access and making sure that everything is more good traffic versus unknown traffic. >> Yeah. >> And also on the, you asked about the clouds smarter earlier. And you can really weave the desktop into that because when you're thinking of your production compute environment and your remote desktop environment, and now you can actually share storage together, you can share security together and you start to get economies of scale across those different environments as well. >> So as we are in August, I think still yeah, 2022, barely for a couple more days, lot of change going on at VMware. Expedient has been VMware America's partner of the year before. Talk to us about some of the things that you think from a strategic perspective are next for the partnership. >> That it's definitely the multi-cloud world is here. And it's how we can go deeper, how we're going to see that really mature. You know, one of the things that we've actually done together this year was we worked on a project and evaluated over 30 different companies of what they spend on IT. Everything from the physical data center to the entire stack, to people and actually build a cloud transformation calculator that allows you to compare strategies, so that if you look at Strategy A over a five year period, doing your current transformation, versus that Cloud Different approach, it can actually help quantify the number of hours difference that you can get, the total cost of ownership and the speed that you can get there. So it's things like that that help people make easier decisions and simplify information are going to be part of it. But without a doubt, it's going to be how you can have that wrapper across all of your different environments that really delivers that cloud-like environment that panacea people have been looking for. >> Yeah. That panacea, that seems like it's critical for every organization to achieve. Last question for you. When customers come to you, when they've hit that plateau. They come to Expedient saying, "Guys, with VMware, help us accelerate past this. "We don't have the time, we need to get this done quickly." How do you advise them to move forward? >> Sure. So it goes back to that, what's causing them to hit that plateau? Is it more on the development side of things? Is it the infrastructure teams, not being able to respond fast enough to the developers? And really putting a plan in place to really get rid of those plateaus. It could be getting rid of the technical debt. It could be changing the IT operations and kind of that, the way that they're looking at a cloud transformation model, to help them kind of get accelerated and get them back on the right path. >> Back on the right path. I think we all want to get back on the right path. Guys, thank you so much for joining David and me on theCUBE today, talking about Expedient Cloud Different, what you're seeing in the marketplace, and how Expedient and VMware are helping customers to succeed. We appreciate your time. >> Yep. >> Thanks for having us. >> For our guests and Dave Nicholson, I'm Lisa Martin. You're watching theCUBE live from VMware Explorer '22, stick around, Dave and I will be back shortly with our next guest. (gentle upbeat music)

>>from around the globe. It's the Cube presenting innovation for good, brought to you by on shape. >>Hello, everyone, and welcome to Innovation for Good Program, hosted by the Cuban. Brought to You by on Shape, which is a PTC company. My name is Dave Valentin. I'm coming to you from our studios outside of Boston. I'll be directing the conversations today. It's a very exciting, all live program. We're gonna look at how product innovation has evolved and where it's going and how engineers, entrepreneurs and educators are applying cutting edge, cutting edge product development techniques and technology to change our world. You know, the pandemic is, of course, profoundly impacted society and altered how individuals and organizations they're gonna be thinking about an approaching the coming decade. Leading technologists, engineers, product developers and educators have responded to the new challenges that we're facing from creating lifesaving products to helping students learn from home toe how to apply the latest product development techniques and solve the world's hardest problems. And in this program, you'll hear from some of the world's leading experts and practitioners on how product development and continuous innovation has evolved, how it's being applied toe positive positively affect society and importantly where it's going in the coming decades. So let's get started with our first session fueling Tech for good. And with me is John Hirschbeck, who is the president of the Suffers, a service division of PTC, which acquired on shape just over a year ago, where John was the CEO and co founder, and Dana Grayson is here. She is the co founder and general partner at Construct Capital, a new venture capital firm. Folks, welcome to the program. Thanks so much for coming on. >>Great to be here, Dave. >>All right, John. >>You're very welcome. Dana. Look, John, let's get into it for first Belated congratulations on the acquisition of Von Shape. That was an awesome seven year journey for your company. Tell our audience a little bit about the story of on shape, but take us back to Day zero. Why did you and your co founders start on shape? Well, >>actually, start before on shaping the You know, David, I've been in this business for almost 40 years. The business of building software tools for product developers and I had been part of some previous products in the industry and companies that had been in their era. Big changes in this market and about, you know, a little Before founding on shape, we started to see the problems product development teams were having with the traditional tools of that era years ago, and we saw the opportunity presented by Cloud Web and Mobile Technology. And we said, Hey, we could use Cloud Web and Mobile to solve the problems of product developers make their Their business is run better. But we have to build an entirely new system, an entirely new company, to do it. And that's what on shapes about. >>Well, so notwithstanding the challenges of co vid and difficulties this year, how is the first year been as, Ah, division of PTC for you guys? How's business? Anything you can share with us? >>Yeah, our first year of PTC has been awesome. It's been, you know, when you get acquired, Dave, you never You know, you have great optimism, but you never know what life will really be like. It's sort of like getting married or something, you know, until you're really doing it, you don't know. And so I'm happy to say that one year into our acquisition, um, PTC on shape is thriving. It's worked out better than I could have imagined a year ago. Along always, I mean sales are up. In Q four, our new sales rate grew 80% vs Excuse me, our fiscal Q four Q three. In the calendar year, it grew 80% compared to the year before. Our educational uses skyrocketing with around 400% growth, most recently year to year of students and teachers and co vid. And we've launched a major cloud platform using the core of on shape technology called Atlas. So, um, just tons of exciting things going on a TTC. >>That's awesome. But thank you for sharing some of those metrics. And of course, you're very humble individual. You know, people should know a little bit more about you mentioned, you know, we founded Solid Works, co founded Solid where I actually found it solid works. You had a great exit in the in the late nineties. But what I really appreciate is, you know, you're an entrepreneur. You've got a passion for the babies that you you helped birth. You stayed with the salt systems for a number of years. The company that quiet, solid works well over a decade. And and, of course, you and I have talked about how you participated in the the M I T. Blackjack team. You know, back in the day, a zai say you're very understated, for somebody was so accomplished. Well, >>that's kind of you, but I tend to I tend Thio always keep my eye more on what's ahead. You know what's next, then? And you know, I look back Sure to enjoy it and learn from it about what I can put to work making new memories, making new successes. >>Love it. Okay, let's bring Dana into the conversation. Hello, Dana. You look you're a fairly early investor in in on shape when you were with any A And and I think it was like it was a serious B, but it was very right close after the A raise. And and you were and still are a big believer in industrial transformation. So take us back. What did you see about on shape back then? That excited you. >>Thanks. Thanks for that. Yeah. I was lucky to be a early investment in shape. You know, the things that actually attracted me. Don shape were largely around John and, uh, the team. They're really setting out to do something, as John says humbly, something totally new, but really building off of their background was a large part of it. Um, but, you know, I was really intrigued by the design collaboration side of the product. Um, I would say that's frankly what originally attracted me to it. What kept me in the room, you know, in terms of the industrial world was seeing just if you start with collaboration around design what that does to the overall industrial product lifecycle accelerating manufacturing just, you know, modernizing all the manufacturing, just starting with design. So I'm really thankful to the on shape guys, because it was one of the first investments I've made that turned me on to the whole sector. And while just such a great pleasure to work with with John and the whole team there. Now see what they're doing inside PTC. >>And you just launched construct capital this year, right in the middle of a pandemic and which is awesome. I love it. And you're focused on early stage investing. Maybe tell us a little bit about construct capital. What your investment thesis is and you know, one of the big waves that you're hoping to ride. >>Sure, it construct it is literally lifting out of any what I was doing there. Um uh, for on shape, I went on to invest in companies such as desktop metal and Tulip, to name a couple of them form labs, another one in and around the manufacturing space. But our thesis that construct is broader than just, you know, manufacturing and industrial. It really incorporates all of what we'd call foundational industries that have let yet to be fully tech enabled or digitized. Manufacturing is a big piece of it. Supply chain, logistics, transportation of mobility or not, or other big pieces of it. And together they really drive, you know, half of the GDP in the US and have been very under invested. And frankly, they haven't attracted really great founders like they're on in droves. And I think that's going to change. We're seeing, um, entrepreneurs coming out of the tech world orthe Agnelli into these industries and then bringing them back into the tech world, which is which is something that needs to happen. So John and team were certainly early pioneers, and I think, you know, frankly, obviously, that voting with my feet that the next set, a really strong companies are going to come out of the space over the next decade. >>I think it's a huge opportunity to digitize the sort of traditionally non digital organizations. But Dana, you focused. I think it's it's accurate to say you're focused on even Mawr early stage investing now. And I want to understand why you feel it's important to be early. I mean, it's obviously riskier and reward e er, but what do you look for in companies and and founders like John >>Mhm, Um, you know, I think they're different styles of investing all the way up to public market investing. I've always been early stage investors, so I like to work with founders and teams when they're, you know, just starting out. Um, I happened to also think that we were just really early in the whole digital transformation of this world. You know, John and team have been, you know, back from solid works, etcetera around the space for a long time. But again, the downstream impact of what they're doing really changes the whole industry. And and so we're pretty early and in digitally transforming that market. Um, so that's another reason why I wanna invest early now, because I do really firmly believe that the next set of strong companies and strong returns for my own investors will be in the spaces. Um, you know, what I look for in Founders are people that really see the world in a different way. And, you know, sometimes some people think of founders or entrepreneurs is being very risk seeking. You know, if you asked John probably and another successful entrepreneurs, they would call themselves sort of risk averse, because by the time they start the company, they really have isolated all the risk out of it and think that they have given their expertise or what they're seeing their just so compelled to go change something, eh? So I look for that type of attitude experience a Z. You can also tell from John. He's fairly humble. So humility and just focus is also really important. Um, that there's a That's a lot of it. Frankly, >>Excellent. Thank you, John. You got such a rich history in the space. Uh, and one of you could sort of connect the dots over time. I mean, when you look back, what were the major forces that you saw in the market in in the early days? Particularly days of on shape on? And how is that evolved? And what are you seeing today? Well, >>I think I touched on it earlier. Actually, could I just reflect on what Dana said about risk taking for just a quick one and say, throughout my life, from blackjack to starting solid works on shape, it's about taking calculated risks. Yes, you try to eliminate the risk Sa's much as you can, but I always say, I don't mind taking a risk that I'm aware of, and I've calculated through as best I can. I don't like taking risks that I don't know I'm taking. That's right. You >>like to bet on >>sure things as much as you sure things, or at least where you feel you. You've done the research and you see them and you know they're there and you know, you, you you keep that in mind in the room, and I think that's great. And Dana did so much for us. Dana, I want to thank you again. For all that, you did it every step of the way, from where we started to to, you know, your journey with us ended formally but continues informally. Now back to you, Dave, I think, question about the opportunity and how it's shaped up. Well, I think I touched on it earlier when I said It's about helping product developers. You know, our customers of the people build the future off manufactured goods. Anything you think of that would be manufacturing factory. You know, the chair you're sitting in machine that made your coffee. You know, the computer you're using, the trucks that drive by on the street, all the covert product research, the equipment being used to make vaccines. All that stuff is designed by someone, and our job is given the tools to do it better. And I could see the problems that those product developers had that we're slowing them down with using the computing systems of the time. When we built solid works, that was almost 30 years ago. If people don't realize that it was in the early >>nineties and you know, we did the >>best we could for the early nineties, but what we did. We didn't anticipate the world of today. And so people were having problems with just installing the systems. Dave, you wouldn't believe how hard it is to install these systems. You need toe speck up a special windows computer, you know, and make sure you've got all the memory and graphics you need and getting to get that set up. You need to make sure the device drivers air, right, install a big piece of software. Ah, license key. I'm not making this up. They're still around. You may not even know what those are. You know, Dennis laughing because, you know, zero cool people do things like this anymore. Um, and it only runs some windows. You want a second user to use it? They need a copy. They need a code. Are they on the same version? It's a nightmare. The teams change, you know? You just say, Well, get everyone on the software. Well, who's everyone? You know, you got a new vendor today? A new customer tomorrow, a new employee. People come on and off the team. The other problem is the data stored in files, thousands of files. This isn't like a spreadsheet or word processor, where there's one file to pass around these air thousands of files to make one, even a simple product. People were tearing their hair out. John, what do we do? I've got copies everywhere. I don't know where the latest version is. We tried like, you know, locking people out so that only one person can change it At the time that works against speed, it works against innovation. We saw what was happening with Cloud Web and mobile. So what's happened in the years since is every one of the forces that product developers experience the need for speed, the need for innovation, the need to be more efficient with their people in their capital. Resource is every one of those trends have been amplified since we started on shape by a lot of forces in the world. And covert is amplified all those the need for agility and remote work cove it is amplified all that the same time, The acceptance of cloud. You know, a few years ago, people were like cloud, you know, how is that gonna work now They're saying to me, You know, increasingly, how would you ever even have done this without the cloud. How do you make solid works work without the cloud? How would that even happen? You know, once people understand what on shapes about >>and we're the >>Onley full SAS solution software >>as a service, >>full SAS solution in our industry. So what's happened in those years? Same problems we saw earlier, but turn up the gain, their bigger problems. And with cloud, we've seen skepticism of years ago turn into acceptance. And now even embracement in the cova driven new normal. >>Yeah. So a lot of friction in the previous environments cloud obviously a huge factor on, I guess. I guess Dana John could see it coming, you know, in the early days of solid works with, you know, had Salesforce, which is kind of the first major independent SAS player. Well, I guess that was late nineties. So his post solid works, but pre in shape and their work day was, you know, pre on shape in the mid two thousands. And and but But, you know, the bet was on the SAS model was right for Crick had and and product development, you know, which maybe the time wasn't a no brainer. Or maybe it was, I don't know, but Dana is there. Is there anything that you would invest in today? That's not Cloud based? >>Um, that's a great question. I mean, I think we still see things all the time in the manufacturing world that are not cloud based. I think you know, the closer you get to the shop floor in the production environment. Um e think John and the PTC folks would agree with this, too, but that it's, you know, there's reliability requirements, performance requirements. There's still this attitude of, you know, don't touch the printing press. So the cloud is still a little bit scary sometimes. And I think hybrid cloud is a real thing for those or on premise. Solutions, in some cases is still a real thing. What what we're more focused on. And, um, despite whether it's on premise or hybrid or or SAS and Cloud is a frictionless go to market model, um, in the companies we invest in so sass and cloud, or really make that easy to adopt for new users, you know, you sign up, started using a product, um, but whether it's hosted in the cloud, whether it's as you can still distribute buying power. And, um, I would I'm just encouraging customers in the customer world and the more industrial environment to entrust some of their lower level engineers with more budget discretionary spending so they can try more products and unlock innovation. >>Right? The unit economics are so compelling. So let's bring it, you know, toe today's you know, situation. John, you decided to exit about a year ago. You know? What did you see in PTC? Other than the obvious money? What was the strategic fit? >>Yeah, Well, David, I wanna be clear. I didn't exit anything. Really? You >>know, I love you and I don't like that term exit. I >>mean, Dana had exit is a shareholder on and so it's not It's not exit for me. It's just a step in the journey. What we saw in PTC was a partner. First of all, that shared our vision from the top down at PTC. Jim Hempleman, the CEO. He had a great vision for for the impact that SAS can make based on cloud technology and really is Dana of highlighted so much. It's not just the technology is how you go to market and the whole business being run and how you support and make the customers successful. So Jim shared a vision for the potential. And really, really, um said Hey, come join us and we can do this bigger, Better, faster. We expanded the vision really to include this Atlas platform for hosting other SAS applications. That P D. C. I mean, David Day arrived at PTC. I met the head of the academic program. He came over to me and I said, You know, and and how many people on your team? I thought he'd say 5 40 people on the PTC academic team. It was amazing to me because, you know, we were we were just near about 100 people were required are total company. We didn't even have a dedicated academic team and we had ah, lot of students signing up, you know, thousands and thousands. Well, now we have hundreds of thousands of students were approaching a million users and that shows you the power of this team that PTC had combined with our product and technology whom you get a big success for us and for the teachers and students to the world. We're giving them great tools. So so many good things were also putting some PTC technology from other parts of PTC back into on shape. One area, a little spoiler, little sneak peek. Working on taking generative design. Dana knows all about generative design. We couldn't acquire that technology were start up, you know, just to too much to do. But PTC owns one of the best in the business. This frustrated technology we're working on putting that into on shaping our customers. Um, will be happy to see it, hopefully in the coming year sometime. >>It's great to see that two way exchange. Now, you both know very well when you start a company, of course, a very exciting time. You know, a lot of baggage, you know, our customers pulling you in a lot of different directions and asking you for specials. You have this kind of clean slate, so to speak in it. I would think in many ways, John, despite you know, your install base, you have a bit of that dynamic occurring today especially, you know, driven by the forced march to digital transformation that cove it caused. So when you sit down with the team PTC and talk strategy. You now have more global resource is you got cohorts selling opportunities. What's the conversation like in terms of where you want to take the division? >>Well, Dave, you actually you sounds like we should have you coming in and talking about strategy because you've got the strategy down. I mean, we're doing everything said global expansion were able to reach across selling. We got some excellent PTC customers that we can reach reach now and they're finding uses for on shape. I think the plan is to, you know, just go, go, go and grow, grow, grow where we're looking for this year, priorities are expand the product. I mentioned the breath of the product with new things PTC did recently. Another technology that they acquired for on shape. We did an acquisition. It was it was small, wasn't widely announced. It, um, in an area related to interfacing with electrical cad systems. So So we're doing We're expanding the breath of on shape. We're going Maura, depth in the areas were already in. We have enormous opportunity to add more features and functions that's in the product. Go to market. You mentioned it global global presence. That's something we were a little light on a year ago. Now we have a team. Dana may not even know what we have. A non shape, dedicated team in Barcelona, based in Barcelona but throughout Europe were doing multiple languages. Um, the academic program just introduced a new product into that space that z even fueling more success and growth there. Um, and of course, continuing to to invest in customer success and this Atlas platform story I keep mentioning, we're going to soon have We're gonna soon have four other major PTC brands shipping products on our Atlas Saas platform. And so we're really excited about that. That's good for the other PTC products. It's also good for on shape because now there's there's. There's other interesting products that are on shape customers can use take advantage of very easily using, say, a common log in conventions about user experience there, used to invest of all they're SAS based, so they that makes it easier to begin with. So that's some of the exciting things going on. I think you'll see PTC, um, expanding our lead in SAS based applications for this sector for our our target, uh, sectors not just in, um, in cat and data management, but another area. PTC's Big and his augmented reality with of euphoria, product line leader and industrial uses of a R. That's a whole other story we should do. A whole nother show augmented reality. But these products are amazing. You can you can help factory workers people on, uh, people who are left out of the digital transformation. Sometimes we're standing from machine >>all day. >>They can't be sitting like we are doing Zoom. They can wear a R headset in our tools, let them create great content. This is an area Dana is invested in other companies. But what I wanted to note is the new releases of our authoring software. For this, our content getting released this month, used through the Atlas platform, the SAS components of on shape for things like revision management and collaboration on duh workflow activity. All that those are tools that we're able to share leverage. We get a lot of synergy. It's just really good. It's really fun to have a good time. That's >>awesome. And then we're gonna be talking to John MacLean later about that. Let's do a little deeper Dive on that. And, Dana, what is your involvement today with with on shape? But you're looking for you know, which of their customers air actually adopting. And they're gonna disrupt their industries. And you get good pipeline from that. How do you collaborate today? >>That sounds like a great idea. Um, Aziz, John will tell you I'm constantly just asking him for advice and impressions of other entrepreneurs and picking his brain on ideas. No formal relationship clearly, but continue to count John and and John and other people in on shaping in the circle of experts that I rely on for their opinions. >>All right, so we have some questions from the crowd here. Uh, one of the questions is for the dream team. You know, John and Dana. What's your next next collective venture? I don't think we're there yet, are we? No. >>I just say, as Dana said, we love talking to her about. You know, Dana, you just returned the compliment. We would try and give you advice and the deals you're looking at, and I'm sort of casually mentoring at least one of your portfolio entrepreneurs, and that's been a lot of fun for May on, hopefully a value to them. But also Dana. We uran important pipeline to us in the world of some new things that are happening that we wouldn't see if you know you've shown us some things that you've said. What do you think of this business? And for us, it's like, Wow, it's cool to see that's going on And that's what's supposed to work in an ecosystem like this. So we we deeply value the ongoing relationship. And no, we're not starting something new. I got a lot of work left to do with what I'm doing and really happy. But we can We can collaborate in this way on other ventures. >>I like this question to somebody asking With the cloud options like on shape, Wilmore students have stem opportunities s Oh, that's a great question. Are you because of sass and cloud? Are you able to reach? You know, more students? Much more cost effectively. >>Yeah, Dave, I'm so glad that that that I was asked about this because Yes, and it's extremely gratified us. Yes, we are because of cloud, because on shape is the only full cloud full SAS system or industry were able to reach. Stem education brings able to be part of bringing step education to students who couldn't get it otherwise. And one of most gratifying gratifying things to me is the emails were getting from teachers, um, that that really, um, on the phone calls that were they really pour their heart out and say We're able to get to students in areas that have very limited compute resource is that don't have an I T staff where they don't know what computer that the students can have at home, and they probably don't even have a computer. We're talking about being able to teach them on a phone to have an android phone a low end android phone. You can do three D modeling on there with on shape. Now you can't do it any other system, but with on shape, you could do it. And so the teacher can say to the students, They have to have Internet access, and I know there's a huge community that doesn't even have Internet access, and we're not able, unfortunately to help that. But if you have Internet and you have even an android phone, we can enable the educator to teach them. And so we have case after case of saving a stem program or expanding it into the students that need it most is the ones we're helping here. So really excited about that. And we're also able to let in addition to the run on run on whatever computing devices they have, we also offer them the tools they need for remote teaching with a much richer experience. Could you teach solid works remotely? Well, maybe if the student ran it had a windows workstation. You know, big, big, high end workstation. Maybe it could, but it would be like the difference between collaborating with on shape and collaborate with solid works. Like the difference between a zoom video call and talking on the landline phone. You know, it's a much richer experience, and that's what you need. And stem teaching stem is hard, So yeah, we're super super. Um, I'm excited about bringing stem to more students because of cloud yond >>we're talking about innovation for good, and then the discussion, John, you just had it. Really? There could be a whole another vector here. We could discuss on diversity, and I wanna end with just pointing out. So, Dana, your new firm, it's a woman led firm, too. Two women leaders, you know, going forward. So that's awesome to see, so really? Yeah, thumbs up on that. Congratulations on getting that off the ground. >>Thank you. Thank you. >>Okay, so thank you guys. Really appreciate It was a great discussion. I learned a lot and I'm sure the audience did a swell in a moment. We're gonna talk with on shaped customers to see how they're applying tech for good and some of the products that they're building. So keep it right there. I'm Dave Volonte. You're watching innovation for good on the Cube, the global leader in digital tech event coverage. Stay right there. >>Oh, yeah, it's >>yeah, yeah, around >>the globe. It's the Cube presenting innovation for good. Brought to you by on shape. >>Okay, we're back. This is Dave Volonte and you're watching innovation for good. A program on Cuba 3 65 made possible by on shape of PTC company. We're live today really live tv, which is the heritage of the Cube. And now we're gonna go to the sources and talkto on shape customers to find out how they're applying technology to create real world innovations that are changing the world. So let me introduce our panel members. Rafael Gomez Furberg is with the Chan Zuckerberg bio hub. A very big idea. And collaborative nonprofit was initiative that was funded by Mark Zuckerberg and his wife, Priscilla Chan, and really around diagnosing and curing and better managing infectious diseases. So really timely topic. Philip Tabor is also joining us. He's with silver side detectors, which develops neutron detective detection systems. Yet you want to know if early, if neutrons and radiation or in places where you don't want them, So this should be really interesting. And last but not least, Matthew Shields is with the Charlottesville schools and is gonna educate us on how he and his team are educating students in the use of modern engineering tools and techniques. Gentlemen, welcome to the Cuban to the program. This should be really interesting. Thanks for coming on. >>Hi. Or pleasure >>for having us. >>You're very welcome. Okay, let me ask each of you because you're all doing such interesting and compelling work. Let's start with Rafael. Tell us more about the bio hub and your role there, please. >>Okay. Yeah. So you said that I hope is a nonprofit research institution, um, funded by Mark Zuckerberg and his wife, Priscilla Chan. Um, and our main mission is to develop new technologies to help advance medicine and help, hopefully cure and manage diseases. Um, we also have very close collaborations with Universe California, San Francisco, Stanford University and the University California Berkeley on. We tried to bring those universities together, so they collaborate more of biomedical topics. And I manage a team of engineers. They by joining platform. Um, and we're tasked with creating instruments for the laboratory to help the scientist boats inside the organization and also in the partner universities Do their experiments in better ways in ways that they couldn't do before >>in this edition was launched Well, five years ago, >>it was announced at the end of 2016, and we actually started operation with at the beginning of 2017, which is when I joined, um, So this is our third year. >>And how's how's it going? How does it work? I mean, these things take time. >>It's been a fantastic experience. Uh, the organization works beautifully. Um, it was amazing to see it grow From the beginning, I was employee number 12, I think eso When I came in, it was just a nem P office building and empty labs. And very quickly we had something running about. It's amazing eso I'm very proud of the work that we have done to make that possible. Um And then, of course, that's you mentioned now with co vid, um, we've been able to do a lot of very cool work attire being of the pandemic in March, when there was a deficit of testing, uh, capacity in California, we spun up a testing laboratory in record time in about a week. It was crazy. It was a crazy project, Um, but but incredibly satisfying. And we ended up running all the way until the beginning of November, when the lab was finally shut down. We could process about 3000 samples a day. I think at the end of it all, we were able to test about 100 on the order of 100 and 50,000 samples from all over the state. We were providing free testing toe all of the Department of Public Health Department of Public Health in California, which at the media pandemic, had no way to do testing affordably and fast. So I think that was a great service to the state. Now the state has created that testing system that would serve those departments. So then we decided that it was unnecessary to keep going with testing in the other biopsy that would shut down. >>All right. Thank you for that. Now, Now, Philip, you What you do is mind melting. You basically helped keep the world safe. Maybe describe a little bit more about silver sod detectors and what your role is there and how it all works. >>Tour. So we make a nuclear bomb detectors and we also make water detectors. So we try and do our part thio keep the world from blowing up and make it a better place at the same time. Both of these applications use neutron radiation detectors. That's what we make. Put them out by import border crossing places like that. They can help make sure that people aren't smuggling. Shall we say very bad things. Um, there's also a burgeoning field of research and application where you can use neutrons with some pretty cool physics to find water so you could do things. Like what? A detector up in the mountains and measure snowpack. Put it out in the middle of the field and measure soil moisture content. And as you might imagine, there's some really cool applications in, uh, research and agronomy and public policy for this. >>All right, so it's OK, so it's a It's much more than, you know, whatever fighting terrorism, it's there's a riel edge or I kind of i o t application for what you guys >>do. We do both its's to plowshares. You might >>say a mat. I I look at your role is kind of scaling the brain power for for the future. Maybe tell us more about Charlottesville schools and in the mission that you're pursuing and what you do. >>Thank you. Um, I've been in Charlottesville City schools for about 11 or 12 years. I started their teaching, um, a handful of classes, math and science and things like that. But Thescore board and my administration had the crazy idea of starting an engineering program about seven years ago. My background is an engineering is an engineering. My masters is in mechanical and aerospace engineering and um, I basically spent a summer kind of coming up with what might be a fun engineering curriculum for our students. And it started with just me and 30 students about seven years ago, Um, kind of a home spun from scratch curriculum. One of my goals from the outset was to be a completely project based curriculum, and it's now grown. We probably have about six or 700 students, five or six full time teachers. We now have pre engineering going on at the 5th and 6th grade level. I now have students graduating. Uh, you know, graduating after senior year with, like, seven years of engineering under their belt and heading off to doing some pretty cool stuff. So it's It's been a lot of fun building a program and, um, and learning a lot in the process. >>That's awesome. I mean, you know, Cuba's. We've been passionate about things like women in tech, uh, diversity stem. You know, not only do we need more, more students and stem, we need mawr underrepresented women, minorities, etcetera. We were just talking to John Herstek and integrate gration about this is Do you do you feel is though you're I mean, first of all, the work that you do is awesome, but but I'll go one step further. Do you feel as though it's reaching, um, or diverse base? And how is that going? >>That's a great question. I think research shows that a lot of people get funneled into one kind of track or career path or set of interests really early on in their educational career, and sometimes that that funnel is kind of artificial. And so that's one of the reasons we keep pushing back. Um, so our school systems introducing kindergartners to programming on DSO We're trying to push back how we expose students to engineering and to stem fields as early as possible. And we've definitely seen the first of that in my program. In fact, my engineering program, uh, sprung out of an after school in Extracurricular Science Club that actually three girls started at our school. So I think that actually has helped that three girls started the club that eventually is what led to our engineering programs that sort of baked into the DNA and also our eyes a big public school. And we have about 50% of the students are under the poverty line and we e in Charlottesville, which is a big refugee town. And so I've been adamant from Day one that there are no barriers to entry into the program. There's no test you have to take. You don't have to have be taking a certain level of math or anything like that. That's been a lot of fun. To have a really diverse set of kids enter the program and be successful, >>that's final. That's great to hear. So, Philip, I wanna come back to you. You know, I think about maybe some day we'll be able to go back to a sporting events, and I know when I when I'm in there, there's somebody up on the roof looking out for me, you know, watching the crowd, and they have my back. And I think in many ways, the products that you build, you know, our similar. I may not know they're there, but they're keeping us safe or they're measuring things that that that I don't necessarily see. But I wonder if you could talk about a little bit more detail about the products you build and how they're impacting society. >>Sure, so There are certainly a lot of people who are who are watching, trying to make sure things were going well in keeping you safe that you may or may not be aware of. And we try and support ah lot of them. So we have detectors that are that are deployed in a variety of variety of uses, with a number of agencies and governments that dio like I was saying, ports and border crossing some other interesting applications that are looking for looking for signals that should not be there and working closely to fit into the operations these folks do. Onda. We also have a lot of outreach to researchers and scientists trying to help them support the work they're doing. Um, using neutron detection for soil moisture monitoring is a some really cool opportunities for doing it at large scale and with much less, um, expense or complication than would have been done. Previous technologies. Um, you know, they were talking about collaboration in the previous segment. We've been able to join a number of conferences for that, virtually including one that was supposed to be held in Boston, but another one that was held out of the University of Heidelberg in Germany. And, uh, this is sort of things that in some ways, the pandemic is pushing people towards greater collaboration than they would have been able to do. Had it all but in person. >>Yeah, we did. Uh, the cube did live works a couple years ago in Boston. It was awesome show. And I think, you know, with this whole trend toward digit, I call it the Force march to digital. Thanks to cove it I think that's just gonna continue. Thio grow. Rafael. What if you could describe the process that you use to better understand diseases? And what's your organization's involvement? Been in more detail, addressing the cove in pandemic. >>Um, so so we have the bio be structured in, Um um in a way that foster so the combination of technology and science. So we have to scientific tracks, one about infectious diseases and the other one about understanding just basic human biology, how the human body functions, and especially how the cells in the human body function on how they're organized to create tissues in the body. On Ben, it has this set of platforms. Um, mind is one of them by engineering that are all technology rated. So we have data science platform, all about data analysis, machine learning, things like that. Um, we have a mass spectrometry platform is all about mass spectrometry technologies to, um, exploit those ones in service for the scientist on. We have a genomics platform that it's all about sequencing DNA and are gonna, um and then an advanced microscopy. It's all about developing technologies, uh, to look at things with advanced microscopes and developed technologies to marry computation on microscopy. So, um, the scientists set the agenda and the platforms, we just serve their needs, support their needs, and hopefully develop technologies that help them do their experiments better, faster, or allow them to the experiment that they couldn't do in any other way before. Um And so with cove, it because we have that very strong group of scientists that work on have been working on infectious disease before, and especially in viruses, we've been able to very quickly pivot to working on that s O. For example, my team was able to build pretty quickly a machine to automatically purified proteins on is being used to purify all these different important proteins in the cove. It virus the SARS cov to virus Onda. We're sending some of those purified proteins all over the world. Two scientists that are researching the virus and trying to figure out how to develop vaccines, understand how the virus affects the body and all that. Um, so some of the machines we built are having a very direct impact on this. Um, Also for the copy testing lab, we were able to very quickly develop some very simple machines that allowed the lab to function sort of faster and more efficiently. Sort of had a little bit of automation in places where we couldn't find commercial machines that would do it. >>Um, eso Matt. I mean, you gotta be listening to this and thinking about Okay, So someday your students are gonna be working at organizations like like, like Bio Hub and Silver Side. And you know, a lot of young people they're just don't know about you guys, but like my kids, they're really passionate about changing the world. You know, there's way more important than you know, the financial angles and it z e. I gotta believe you're seeing that you're right in the front lines there. >>Really? Um, in fact, when I started the curriculum six or seven years ago, one of the first bits of feedback I got from my students is they said Okay, this is a lot of fun. So I had my students designing projects and programming microcontrollers raspberry, PiS and order we nose and things like that. The first bit of feedback I got from students was they said Okay, when do we get to impact the world? I've heard engineering >>is about >>making the world a better place, and robots are fun and all, but, you know, where is the real impact? And so um, dude, yeah, thanks to the guidance of my students, I'm baking that Maurin. Now I'm like day one of engineering one. We talk about how the things that the tools they're learning and the skills they're gaining, uh, eventually, you know, very soon could be could be used to make the world a better place. >>You know, we all probably heard that famous line by Jeff Hammer Barker. The greatest minds of my generation are trying to figure out how to get people to click on ads. I think we're really generally generationally, finally, at the point where young students and engineering a really, you know, a passionate about affecting society. I wanna get into the product, you know, side and understand how each of you are using on shape and and the value that that it brings. Maybe Raphael, you could start how long you've been using it. You know, what's your experience with it? Let's let's start there. >>I begin for about two years, and I switched to it with some trepidation. You know, I was used to always using the traditional product that you have to install on your computer, that everybody uses that. So I was kind of locked into that. But I started being very frustrated with the way it worked, um, and decided to give on ship chance. Which reputation? Because any change always, you know, causes anxiety. Um, but very quickly my engineers started loving it, Uh, just because it's it's first of all, the learning curve wasn't very difficult at all. You can transfer from one from the traditional product to entree very quickly and easily. You can learn all the concepts very, very fast. It has all the functionality that we needed and and what's best is that it allows to do things that we couldn't do before or we couldn't do easily. Now we can access the our cat documents from anywhere in the world. Um, so when we're in the lab fabricating something or testing a machine, any computer we have next to us or a tablet or on iPhone, we can pull it up and look at the cad and check things or make changes. That's something that couldn't do before because before you had to pay for every installation off the software for the computer, and I couldn't afford to have 20 installations to have some computers with the cat ready to use them like once every six months would have been very inefficient. So we love that part. And the collaboration features are fantastic, especially now with Kobe, that we have to have all the remote meetings eyes fantastic, that you can have another person drive the cad while the whole team is watching that person change the model and do things and point to things that is absolutely revolutionary. We love it. The fact that you have very, very sophisticated version control before it was always a challenge asking people, please, if you create anniversary and apart, how do we name it so that people find it? And then you end up with all these collection of files with names that nobody ever remembers, what they are, the person left. And now nobody knows which version is the right one. A mess with on shape on the version ING system it has, and the fact that you can go back in history off the document and go back to previous version so easily and then go back to the press and version and explore the history of the part that is truly, um, just world changing for us, that we can do that so easily on for me as a manager to manage this collection of information that is critical for our operations. It makes it so much easier because everything is in one place. I don't have to worry about file servers that go down that I have to administer that have to have I t taken care off that have to figure how to keep access to people to those servers when they're at home, and they need a virtual private network and all of that mess disappears. I just simply give give a person in accounting on shape and then magically, they have access to everything in the way I want. And we can manage the lower documents and everything in a way that is absolutely fantastic. >>Feel what was your what? What were some of the concerns you had mentioned? You had some trepidation. Was it a performance? Was it security? You know some of the traditional cloud stuff, and I'm curious as to how, How, whether any of those act manifested really that you had to manage. What were your concerns? >>Look, the main concern is how long is it going to take for everybody in the team to learn to use the system like it and buy into it? Because I don't want to have my engineers using tools against their will write. I want everybody to be happy because that's how they're productive. They're happy, and they enjoyed the tools they have. That was my main concern. I was a little bit worried about the whole concept of not having the files in a place where I couldn't quote unquote seat in some server and on site, but that That's kind of an outdated concept, right? So that took a little bit of a mind shift, but very quickly. Then I started thinking, Look, I have a lot of documents on Google Drive. Like, I don't worry about that. Why would I worry about my cat on on shape, right? Is the same thing. So I just needed to sort of put things in perspective that way. Um, the other, um, you know, the concern was the learning curve, right? Is like, how is he Will be for everybody to and for me to learn it on whether it had all of the features that we needed. And there were a few features that I actually discussed with, um uh, Cody at on shape on, they were actually awesome about using their scripting language in on shape to sort of mimic some of the features of the old cat, uh, in on, shaped in a way that actually works even better than the old system. So it was It was amazing. Yeah, >>Great. Thank you for that, Philip. What's your experience been? Maybe you could take us through your journey within shape. >>Sure. So we've been we've been using on shaped silver side for coming up on about four years now, and we love it. We're very happy with it. We have a very modular product line, so we make anything from detectors that would go into backpacks. Two vehicles, two very large things that a shipping container would go through and saw. Excuse me. Shape helps us to track and collaborate faster on the design. Have multiple people working a same time on a project. And it also helps us to figure out if somebody else comes to us and say, Hey, I want something new how we congrats modules from things that we already have put them together and then keep track of the design development and the different branches and ideas that we have, how they all fit together. A za design comes together, and it's just been fantastic from a mechanical engineering background. I will also say that having used a number of different systems and solid works was the greatest thing since sliced bread. Before I got using on shape, I went, Wow, this is amazing and I really don't want to design in any other platform. After after getting on Lee, a little bit familiar with it. >>You know, it's funny, right? I'll have the speed of technology progression. I was explaining to some young guns the other day how I used to have a daytime er and that was my life. And if I lost that daytime, er I was dead. And I don't know how we weigh existed without, you know, Google maps eso we get anywhere, I don't know, but, uh but so So, Matt, you know, it's interesting to think about, you know, some of the concerns that Raphael brought up, you hear? For instance, you know, all the time. Wow. You know, I get my Amazon bill at the end of the month that zip through the roof in, But the reality is that Yeah, well, maybe you are doing more, but you're doing things that you couldn't have done before. And I think about your experience in teaching and educating. I mean, you so much more limited in terms of the resource is that you would have had to be able to educate people. So what's your experience been with With on shape and what is it enabled? >>Um, yeah, it was actually talking before we went with on shape. We had a previous CAD program, and I was talking to my vendor about it, and he let me know that we were actually one of the biggest CAD shops in the state. Because if you think about it a really big program, you know, really big company might employ. 5, 10, 15, 20 cad guys, right? I mean, when I worked for a large defense contractor, I think there were probably 20 of us as the cad guys. I now have about 300 students doing cat. So there's probably more students with more hours of cat under their belt in my building than there were when I worked for the big defense contractor. Um, but like you mentioned, uh, probably our biggest hurdle is just re sources. And so we want We want one of things I've always prided myself and trying to do in this. Programs provide students with access two tools and skills that they're going to see either in college or in the real world. So it's one of the reason we went with a big professional cad program. There are, you know, sort of K 12 oriented software and programs and things. But, you know, I want my kids coding and python and using slack and using professional type of tools on DSO when it comes to cat. That's just that That was a really hurt. I mean, you know, you could spend $30,000 on one seat of, you know, professional level cad program, and then you need a $30,000 computer to run it on if you're doing a heavy assemblies, Um and so one of my dreams And it was always just a crazy dream. And I was the way I would always pitcher in my school system and say, someday I'm gonna have a kid on a school issued chromebook in subsidized housing, on public WiFi doing professional level bad and that that was a crazy statement until a couple of years ago. So we're really excited that I literally and you know, March and you said the forced march, the forced march into, you know, modernity, March 13th kids sitting in my engineering lab that we spent a lot of money on doing cad March 14th. Those kids were at home on their school issued chromebooks on public WiFi, uh, keeping their designs going and collaborating. And then, yeah, I could go on and on about some of the things you know, the features that we've learned since then they're even better. So it's not like this is some inferior, diminished version of Academy. There's so much about it. Well, I >>wanna I wanna ask you that I may be over my skis on this, but we're seeing we're starting to see the early days of the democratization of CAD and product design. It is the the citizen engineer, I mean, maybe insulting to the engineers in the room, But but is that we're beginning to see that >>I have to believe that everything moves into the cloud. Part of that is democratization that I don't need. I can whether you know, I think artists, you know, I could have a music studio in my basement with a nice enough software package. And Aiken, I could be a professional for now. My wife's a photographer. I'm not allowed to say that I could be a professional photographer with, you know, some cloud based software, and so, yeah, I do think that's part of what we're seeing is more and more technology is moving to the cloud. >>Philip. Rafael Anything you Dad, >>I think I mean, yeah, that that that combination of cloud based cat and then three d printing that is becoming more and more affordable on ubiquitous It's truly transformative, and I think for education is fantastic. I wish when I was a kid I had the opportunity to play with those kinds of things because I was always the late things. But, you know, the in a very primitive way. So, um, I think this is a dream for kids. Teoh be able to do this. And, um, yeah, there's so many other technologies coming on, like Arduino on all of these electronic things that live kids play at home very cheaply with things that back in my day would have been unthinkable. >>So we know there's a go ahead. Philip, please. >>We had a pandemic and silver site moved to a new manufacturing facility this year. I was just on the shop floor, talking with contractors, standing 6 ft apart, pointing at things. But through it all, our CAD system was completely unruffled. Nothing stopped in our development work. Nothing stopped in our support for existing systems in the field. We didn't have to think about it. We had other server issues, but none with our, you know, engineering cad, platform and product development in support world right ahead, which was cool, but also a in that's point. I think it's just really cool what you're doing with the kids. The most interesting secondary and college level engineering work that I did was project based, taken important problem to the world. Go solve it and that is what we do here. That is what my entire career has been. And I'm super excited to see. See what your students are going to be doing, uh, in there home classrooms on their chromebooks now and what they do building on that. >>Yeah, I'm super excited to see your kids coming out of college with engineering degrees because, yeah, I think that Project based experience is so much better than just sitting in a classroom, taking notes and doing math problems on day. I think it will give the kids a much better flavor. What engineering is really about Think a lot of kids get turned off by engineering because they think it's kind of dry because it's just about the math for some very abstract abstract concept on they are there. But I think the most important thing is just that hands on a building and the creativity off, making things that you can touch that you can see that you can see functioning. >>Great. So, you know, we all know the relentless pace of technology progression. So when you think about when you're sitting down with the folks that on shape and there the customer advisor for one of the things that that you want on shape to do that it doesn't do today >>I could start by saying, I just love some of the things that does do because it's such a modern platform. And I think some of these, uh, some some platforms that have a lot of legacy and a lot of history behind them. I think we're dragging some of that behind them. So it's cool to see a platform that seemed to be developed in the modern era, and so that Z it is the Google docks. And so the fact that collaboration and version ing and link sharing is and like platform agnostic abilities, the fact that that seems to be just built into the nature of the thing so far, That's super exciting. As far as things that, uh, to go from there, Um, I don't know, >>Other than price. >>You can't say >>I >>can't say lower price. >>Yeah, so far on P. D. C. S that work with us. Really? Well, so I'm not complaining. There you there, >>right? Yeah. Yeah. No gaps, guys. Whitespace, Come on. >>We've been really enjoying the three week update. Cadence. You know, there's a new version every three weeks and we don't have to install it. We just get all the latest and greatest goodies. One of the trends that we've been following and enjoying is the the help with a revision management and release work flows. Um, and I know that there's more than on shape is working on that we're very excited for, because that's a big important part about making real hardware and supporting it in the field. Something that was cool. They just integrated Cem markup capability. In the last release that took, we were doing that anyway, but we were doing it outside of on shapes. And now we get to streamline our workflow and put it in the CAD system where We're making those changes anyway when we're reviewing drawings and doing this kind of collaboration. And so I think from our perspective, we continue to look forward. Toa further progress on that. There's a lot of capability in the cloud that I think they're just kind of scratching the surface on you, >>right? I would. I mean, you're you're asking to knit. Pick. I would say one of the things that I would like to see is is faster regeneration speed. There are a few times with convicts, necessities that regenerating the document takes a little longer than I would like. It's not a serious issue, but anyway, I I'm being spoiled, >>you know? That's good. I've been doing this a long time, and I like toe ask that question of practitioners and to me, it It's a signal like when you're nit picking and that's what you're struggling to knit. Pick that to me is a sign of a successful product, and and I wonder, I don't know, uh, have the deep dive into the architecture. But are things like alternative processors. You're seeing them hit the market in a big way. Uh, you know, maybe helping address the challenge, But I'm gonna ask you the big, chewy question now. Then we maybe go to some audience questions when you think about the world's biggest problems. I mean, we're global pandemics, obviously top of mind. You think about nutrition, you know, feeding the global community. We've actually done a pretty good job of that. But it's not necessarily with the greatest nutrition, climate change, alternative energy, the economic divides. You've got geopolitical threats and social unrest. Health care is a continuing problem. What's your vision for changing the world and how product innovation for good and be applied to some of the the problems that that you all are passionate about? Big question. Who wants toe start? >>Not biased. But for years I've been saying that if you want to solve the economy, the environment, uh, global unrest, pandemics, education is the case. If you wanna. If you want to, um, make progress in those in those realms, I think funding funding education is probably gonna pay off pretty well. >>Absolutely. And I think Stam is key to that. I mean, all of the ah lot of the well being that we have today and then industrialized countries. Thanks to science and technology, right improvements in health care, improvements in communication, transportation, air conditioning. Um, every aspect of life is touched by science and technology. So I think having more kids studying and understanding that is absolutely key. Yeah, I agree, >>Philip, you got anything to add? >>I think there's some big technical problems in the world today, Raphael and ourselves there certainly working on a couple of them. Think they're also collaboration problems and getting everybody to be able to pull together instead of pulling separately and to be able to spur the ideas on words. So that's where I think the education side is really exciting. What Matt is doing and it just kind of collaboration in general when we could do provide tools to help people do good work. Uh, that is, I think, valuable. >>Yeah, I think that's a very good point. And along those lines, we have some projects that are about creating very low cost instruments for low research settings, places in Africa, Southeast Asia, South America, so that they can do, um, um, biomedical research that it's difficult to do in those place because they don't have the money to buy the fancy lab machines that cost $30,000 an hour. Um, so we're trying to sort of democratize some of those instruments. And I think thanks to tools like Kahn shape then is easier, for example, to have a conversation with somebody in Africa and show them the design that we have and discuss the details of it with them on. But it's amazing, right to have somebody, you know, 10 time zones away, Um, looking really life in real time with you about your design and discussing the details or teaching them how to build a machine, right? Because, um, you know, they have a three D printer. You can you can just give them the design and say like, you build it yourself, uh, even cheaper than and, you know, also billing and shipping it there. Um, so all that that that aspect of it is also super important. I think for any of these efforts to improve some of the hardest part was in the world for climate change. Do you say, as you say, poverty, nutrition issues? Um, you know, availability of water. You have that project at about finding water. Um, if we can also help deploy technologies that teach people remotely how to create their own technologies or how to build their own systems that will help them solve those forms locally. I think that's very powerful. >>Yeah, the point about education is right on. I think some people in the audience may be familiar with the work of Erik Brynjolfsson and Andrew McAfee, the second machine age where they sort of put forth the premise that, uh, is it laid it out. Look, for the first time in history, machines air replacing humans from a cognitive perspective. Machines have always replaced humans, but that's gonna have an impact on jobs. But the answer is not toe protect the past from the future. The answer is education and public policy that really supports that. So I couldn't agree more. I think it's a really great point. Um, we have We do have some questions from the audience. If if we could If I can ask you guys, um, you know, this one kind of stands out. How do you see artificial intelligence? I was just talking about machine intelligence. Um, how do you see that? Impacting the design space guys trying to infuse a I into your product development. Can you tell me? >>Um, absolutely, like, we're using AI for some things, including some of these very low cost instruments that will hopefully help us diagnose certain diseases, especially this is that are very prevalent in the Third World. Um, and some of those diagnostics are these days done by thes armies of technicians that are trained to look under the microscope. But, um, that's a very slow process. Is very error prone and having machine learning systems that can to the same diagnosis faster, cheaper and also little machines that can be taken to very remote places to these villages that have no access to a fancy microscope. To look at a sample from a patient that's very powerful. And I we don't do this, but I have read quite a bit about how certain places air using a Tribune attorneys to actually help them optimize designs for parts. So you get these very interesting looking parts that you would have never thought off a person would have never thought off, but that are incredibly light ink. Earlier, strong and I have all sort of properties that are interesting thanks to artificial intelligence machine learning in particular >>yet another. The advantage you get when when your work is in the cloud I've seen. I mean, there's just so many applications that so if the radiology scan is in the cloud and the radiologist is goes to bed at night, Radiologist could come in in the morning and and say, Oh, the machine while you were sleeping was using artificial intelligence to scan these 40,000 images. And here's the five that we picked out that we think you should take a closer look at. Or like Raphael said, I can design my part. My, my, my, my, my you know, mount or bracket or whatever and go to sleep. And then I wake up in the morning. The machine has improved. It for me has made it strider strider stronger and lighter. Um And so just when your when your work is in the cloud, that's just that's a really cool advantage that you get that you can have machines doing some of your design work for you. >>Yeah, we've been watching, uh, you know, this week is this month, I guess is AWS re invent and it's just amazing to see how much effort is coming around machine learning machine intelligence. You know Amazon has sage maker Google's got, you know, embedded you no ML and big query. Uh, certainly Microsoft with Azure is doing tons of stuff and machine learning. I think the point there is that that these things will be infused in tow R and D and in tow software product by the vendor community. And you all will apply that to your business and and build value through the unique data that your collecting, you know, in your ecosystems. And and that's how you add value. You don't have to be necessarily, you know, developers of artificial intelligence, but you have to be practitioners to apply that. Does that make sense to you, Philip? >>Yeah, absolutely. And I think your point about value is really well chosen. We see AI involved from the physics simulations all the way up to interpreting radiation data, and that's where the value question, I think, is really important because it's is the output of the AI giving helpful information that the people that need to be looking at it. So if it's curating a serious of radiation alert, saying, Hey, like these air the anomalies. You need to look at eyes it, doing that in a way that's going to help a good response on. In some cases, the II is only as good as the people. That sort of gave it a direction and turn it loose. And you want to make sure that you don't have biases or things like that underlying your AI that they're going to result in less than helpful outcomes coming from it. So we spend quite a lot of time thinking about how do we provide the right outcomes to people who are who are relying on our systems? >>That's a great point, right? Humans air biased and humans build models, so models are inherently biased. But then the software is hitting the market. That's gonna help us identify those biases and help us, you know? Of course. Correct. So we're entering Cem some very exciting times, guys. Great conversation. I can't thank you enough for spending the time with us and sharing with our audience the innovations that you're bringing to help the world. So thanks again. >>Thank you so much. >>Thank you. >>Okay. Welcome. Okay. When we come back, John McElheny is gonna join me. He's on shape. Co founder. And he's currently the VP of strategy at PTC. He's gonna join the program. We're gonna take a look at what's next and product innovation. I'm Dave Volonte and you're watching innovation for good on the Cube, the global leader. Digital technology event coverage. We'll be right back. >>Okay? Okay. Yeah. Okay. >>From around >>the globe, it's the Cube. Presenting innovation for good. Brought to you by on shape. >>Okay, welcome back to innovation. For good. With me is John McElheny, who is one of the co founders of On Shape and is now the VP of strategy at PTC. John, it's good to see you. Thanks for making the time to come on the program. Thanks, Dave. So we heard earlier some of the accomplishments that you've made since the acquisition. How has the acquisition affected your strategy? Maybe you could talk about what resource is PTC brought to the table that allowed you toe sort of rethink or evolve your strategy? What can you share with us? >>Sure. You know, a year ago, when when John and myself met with Jim Pepperman early on is we're we're pondering. Started joining PTC one of things became very clear is that we had a very clear shared vision about how we could take the on shape platform and really extended for, for all of the PTC products, particular sort of their augmented reality as well as their their thing works or the i o. T business and their product. And so from the very beginning there was a clear strategy about taking on shape, extending the platform and really investing, um, pretty significantly in the product development as well as go to market side of things, uh, toe to bring on shape out to not only the PTC based but sort of the broader community at large. So So So PTC has been a terrific, terrific, um, sort of partner as we've we've gonna go on after this market together. Eso We've added a lot of resource and product development side of things. Ah, lot of resource and they go to market and customer success and support. So, really, on many fronts, that's been both. Resource is as well a sort of support at the corporate level from from a strategic standpoint and then in the field, we've had wonderful interactions with many large enterprise customers as well as the PTC channels. So it's been really a great a great year. >>Well, and you think about the challenges of in your business going to SAS, which you guys, you know, took on that journey. You know, 78 years ago. Uh, it's not trivial for a lot of companies to make that transition, especially a company that's been around as long as PTC. So So I'm wondering how much you know, I was just asking you How about what PCP TC brought to the table? E gotta believe you're bringing a lot to the table to in terms of the mindset, uh, even things is, is mundane is not the right word, but things like how you compensate salespeople, how you interact with customers, the notion of a service versus a product. I wonder if you could address >>that. Yeah, it's a it's a really great point. In fact, after we had met Jim last year, John and I one of the things we walked out in the seaport area in Boston, one of things we sort of said is, you know, Jim really gets what we're trying to do here and and part of let me bring you into the thinking early on. Part of what Jim talked about is there's lots of, you know, installed base sort of software that's inside of PTC base. That's helped literally thousands of customers around the world. But the idea of moving to sass and all that it entails both from a technology standpoint but also a cultural standpoint. Like How do you not not just compensate the sales people as an example? But how do you think about customer success? In the past, it might have been that you had professional services that you bring out to a customer, help them deploy your solutions. Well, when you're thinking about a SAS based offering, it's really critical that you get customers successful with it. Otherwise, you may have turned, and you know it will be very expensive in terms of your business long term. So you've got to get customers success with software in the very beginning. So you know, Jim really looked at on shape and he said that John and I, from a cultural standpoint, you know, a lot of times companies get acquired and they've acquired technology in the past that they integrate directly into into PTC and then sort of roll it out through their products, are there just reached channel, he said. In some respects, John John, think about it as we're gonna take PTC and we want to integrate it into on shape because we want you to share with us both on the sales side and customer success on marketing on operations. You know all the things because long term, we believe the world is a SAS world, that the whole industry is gonna move too. So really, it was sort of an inverse in terms of the thought process related to normal transactions >>on That makes a lot of sense to me. You mentioned Sharon turns the silent killer of a SAS company, and you know, there's a lot of discussion, you know, in the entrepreneurial community because you live this, you know what's the best path? I mean today, You see, you know, if you watch Silicon Valley double, double, triple triple, but but there's a lot of people who believe, and I wonder, if you come in there is the best path to, you know, in the X Y axis. If if it's if it's uh, growth on one and retention on the other axis. What's the best way to get to the upper right on? Really? The the best path is probably make sure you've nailed obviously the product market fit, But make sure that you can retain customers and then throw gas on the fire. You see a lot of companies they burn out trying to grow too fast, but they haven't figured out, you know that. But there's too much churn. They haven't figured out those metrics. I mean, obviously on shape. You know, you were sort of a pioneer in here. I gotta believe you've figured out that customer retention before you really, You know, put the pedal to the >>metal. Yeah, and you know, growth growth can mask a lot of things, but getting getting customers, especially the engineering space. Nobody goes and sits there and says, Tomorrow we're gonna go and and, you know, put 100 users on this and and immediately swap out all of our existing tools. These tools are very rich and deep in terms of capability, and they become part of the operational process of how a company designs and builds products. So any time anybody is actually going through the purchasing process. Typically, they will run a try along or they'll run a project where they look at. Kind of What? What is this new solution gonna help them dio. How are we gonna orient ourselves for success? Longer term. So for us, you know, getting new customers and customer acquisition is really critical. But getting those customers to actually deploy the solution to be successful with it. You know, we like to sort of, say, the marketing or the lead generation and even some of the initial sales. That's sort of like the Kindle ing. But the fire really starts when customers deploy it and get successful. The solution because they bring other customers into the fold. And then, of course, if they're successful with it, you know, then in fact, you have negative turn which, ironically, means growth in terms of your inside of your install. Bates. >>Right? And you've seen that with some of the emerging, you know, SAS companies, where you're you're actually you know, when you calculate whatever its net retention or renew ALS, it's actually from a dollar standpoint. It's up in the high nineties or even over 100%. >>So >>and that's a trend we're gonna continue. See, I >>wonder >>if we could sort of go back. Uh, and when you guys were starting on shape, some of the things that you saw that you were trying to strategically leverage and what's changed, you know, today we were talking. I was talking to John earlier about in a way, you kinda you kinda got a blank slate is like doing another startup. >>You're >>not. Obviously you've got installed base and customers to service, but But it's a new beginning for you guys. So one of the things that you saw then you know, cloud and and sas and okay, but that's we've been there, done that. What are you seeing? You know today? >>Well, you know, So So this is a journey, of course, that that on shape on its own has gone through it had I'll sort of say, you know, several iterations, both in terms of of of, you know, how do you How do you get customers? How do you How do you get them successful? How do you grow those customers? And now that we've been part of PTC, the question becomes okay. One, There is certainly a higher level of credibility that helps us in terms of our our megaphone is much bigger than it was when we're standalone company. But on top of that now, figuring out how to work with their channel with their direct sales force, you know, they have, um, for example, you know, very large enterprises. Well, many of those customers are not gonna go in forklift out their existing solution to replace it with with on shape. However, many of them do have challenges in their supply chain and communications with contractors and vendors across the globe. And so, you know, finding our fit inside of those large enterprises as they extend out with their their customers is a very interesting area that we've really been sort of incremental to to PTC. And then, you know, they they have access to lots of other technology, like the i o. T business. And now, of course, the augmented reality business that that we can bring things to bear. For example, in the augmented reality world, they've they've got something called expert capture. And this is essentially imagine, you know, in a are ah, headset that allows you to be ableto to speak to it, but also capture images still images in video. And you could take somebody who's doing their task and capture literally the steps that they're taking its geo location and from their builds steps for new employees to be, we'll learn and understand how todo use that technology to help them do their job better. Well, when they do that, if there is replacement products or variation of of some of the tools that that they built the original design instruction set for they now have another version. Well, they have to manage multiple versions. Well, that's what on shape is really great at doing and so taking our technology and helping their solutions as well. So it's not only expanding our customer footprint, it's expanding the application footprint in terms of how we can help them and help customers. >>So that leads me to the tam discussion and again, as part of your strategist role. How do you think about that? Was just talking to some of your customers earlier about the democratization of cat and engineering? You know, I kind of joked, sort of like citizen engineering, but but so that you know, the demographics are changing the number of users potentially that can access the products because the it's so much more of a facile experience. How are you thinking about the total available market? >>It really is a great question, You know, it used to be when you when you sold boxes of software, it was how many engineers were out there. And that's the size of the market. The fact that matter is now when, When you think about access to that information, that data is simply a pane of glass. Whether it's a computer, whether it's a laptop, UH, a a cell phone or whether it's a tablet, the ability to to use different vehicles, access information and data expands the capabilities and power of a system to allow feedback and iteration. I mean, one of the one of the very interesting things is in technology is when you can take something and really unleash it to a larger audience and builds, you know, purpose built applications. You can start to iterate, get better feedback. You know there's a classic case in the clothing industry where Zara, you know, is a fast sort of turnaround. Agile manufacturer. And there was a great New York Times article written a couple years ago. My wife's a fan of Zara, and I think she justifies any purchases by saying, You know, Zara, you gotta purchase it now. Otherwise it may not be there the next time. Yet you go back to the store. They had some people in a store in New York that had this woman's throw kind of covering Shaw. And they said, Well, it would be great if we could have this little clip here so we can hook it through or something. And they sent a note back toe to the factory in Spain, and literally two weeks later they had, you know, 4000 of these things in store, and they sold out because they had a closed loop and iterative process. And so if we could take information and allow people access in multiple ways through different devices and different screens, that could be very specific information that, you know, we remove a lot of the engineering data book, bring the end user products conceptually to somebody that would have had to wait months to get the actual physical prototype, and we could get feedback well, Weaken have a better chance of making sure whatever product we're building is the right product when it ultimately gets delivered to a customer. So it's really it's a much larger market that has to be thought of rather than just the kind of selling A boxes software to an engineer. >>That's a great story. And again, it's gonna be exciting for you guys to see that with. The added resource is that you have a PTC, Um, so let's talk. I promise people we wanna talk about Atlas. Let's talk about the platform. A little bit of Atlas was announced last year. Atlas. For those who don't know it's a SAS space platform, it purports to go beyond product lifecycle management and you You're talking cloud like agility and scale to CAD and product design. But John, you could do a better job than I. What do >>we need to know about Atlas? Well, I think Atlas is a great description because it really is metaphorically sort of holding up all of the PTC applications themselves. But from the very beginning, when John and I met with Jim, part of what we were intrigued about was that he shared a vision that on shape was more than just going to be a cad authoring tool that, in fact, you know, in the past these engineering tools were very powerful, but they were very narrow in their purpose and focus. And we had specialty applications to manage the versions, etcetera. What we did in on shape is we kind of inverted that thinking. We built this collaboration and sharing engine at the core and then kind of wrap the CAD system around it. But that collaboration sharing and version ING engine is really powerful. And it was that vision that Jim had that he shared that we had from the beginning, which was, how do we take this thing to make a platform that could be used for many other applications inside of inside of any company? And so not only do we have a partner application area that is is much like the APP store or Google play store. Uh, that was sort of our first Stan Shih ation of this. This this platform. But now we're extending out to broader applications and much meatier applications. And internally, that's the thing works in the in the augmented reality. But there'll be other applications that ultimately find its way on top of this platform. And so they'll get all the benefits of of the collaboration, sharing the version ing the multi platform, multi device. And that's an extremely extremely, um, strategic leverage point for the company. >>You know, it's interesting, John, you mentioned the seaport before. So PTC, for those who don't know, built a beautiful facility down at the Seaport in Boston. And, of course, when PTC started, you know, back in the mid 19 eighties, there was nothing at the seaport s. >>So it's >>kind of kind of ironic, you know, we were way seeing the transformation of the seaport. We're seeing the transformation of industry and of course, PTC. And I'm sure someday you'll get back into that beautiful office, you know? Wait. Yeah, I'll bet. And, uh and but I wanna bring this up because I want I want you to talk about the future. How you how you see that our industry and you've observed this has moved from very product centric, uh, plat platform centric with sass and cloud. And now we're seeing ecosystems form around those products and platforms and data flowing through the ecosystem powering, you know, new innovation. I wonder if you could paint a picture for us of what the future looks like to you from your vantage point. >>Yeah, I think one of the key words you said there is data because up until now, data for companies really was sort of trapped in different applications. And it wasn't because people were nefarious and they want to keep it limited. It was just the way in which things were built. And, you know, when people use an application like on shape, what ends up happening is there their day to day interaction and everything that they do is actually captured by the platform. And, you know, we don't have access to that data. Of course it's it's the customer's data. But as as an artifact of them using the system than doing their day to day job, what's happening is they're creating huge amounts of information that can then be accessed and analyzed to help them both improve their design process, improve their efficiencies, improve their actual schedules in terms of making sure they can hit delivery times and be able to understand where there might be roadblocks in the future. So the way I see it is companies now are deploying SAS based tools like on shape and an artifact of them. Using that platform is that they have now analytics and tools to better understand and an instrument and manage their business. And then from there, I think you're going to see, because these systems are all you know extremely well. Architected allow through, you know, very structured AP. I calls to connect other SAS based applications. You're gonna start seeing closed loop sort of system. So, for example, people design using on shape, they end up going and deploying their system or installing it, or people use the end using products. People then may call back into the customers support line and report issues, problems, challenges. They'll be able to do traceability back to the underlying design. They'll be able to do trend analysis and defect analysis from the support lines and tie it back and closed loop the product design, manufacture, deployment in the field sort of cycles. In addition, you can imagine there's many things that air sort of as designed. But then when people go on site and they have to install it. There's some alterations modifications. Think about think about like a large air conditioning units for buildings. You go and you go to train and you get a large air conditioning unit that put up on top of building with a crane. They have to build all kinds of adaptors to make sure that that will fit inside of the particulars of that building. You know, with on shape and tools like this, you'll be able to not only take the design of what the air conditioning system might be, but also the all the adapter plates, but also how they installed it. So it sort of as designed as manufactured as stalled. And all these things can be traced, just like if you think about the transformation of customer service or customer contacts. In the early days, you used to have tools that were PC based tools called contact management solution, you know, kind of act or gold mine. And these were basically glorified Elektronik role in Texas. It had a customer names and they had phone numbers and whatever else. And Salesforce and Siebel, you know, these types of systems really broadened out the perspective of what a customer relationship? Waas. So it wasn't just the contact information it was, you know, How did they come to find out about you as a company? So all of the pre sort of marketing and then kind of what happens after they become a customer and it really was a 3 60 view. I think that 3 60 view gets extended to not just to the customers, but also tools and the products they use. And then, of course, the performance information that could come back to the manufacturer. So, you know, as an engineer, one of the things you learn about with systems is the following. And if you remember, when the CD first came out CDs that used to talk about four times over sampling or eight times over sampling and it was really kind of, you know, the fidelity the system. And we know from systems theory that the best way to improve the performance of a system is to actually have more feedback. The more feedback you have, the better system could be. And so that's why you get 16 60 for example, etcetera. Same thing here. The more feedback we have of different parts of a company that a better performance, The company will be better customer relationships. Better, uh, overall financial performance as well. So that's that's the view I have of how these systems all tied together. >>It's a great vision in your point about the data is I think right on. It used to be so fragmented in silos, and in order to take a system view, you've gotta have a system view of the data. Now, for years, we've optimized maybe on one little component of the system and that sometimes we lose sight of the overall outcome. And so what you just described, I think is, I think sets up. You know very well as we exit. Hopefully soon we exit this this covert era on John. I hope that you and I can sit down face to face at a PTC on shape event in the near term >>in the seaport in the >>seaport would tell you that great facility toe have have an event for sure. It >>z wonderful >>there. So So John McElhinney. Thanks so much for for participating in the program. It was really great to have you on, >>right? Thanks, Dave. >>Okay. And I want to thank everyone for participating. Today we have some great guest speakers. And remember, this is a live program. So give us a little bit of time. We're gonna flip this site over toe on demand mode so you can share it with your colleagues and you, or you can come back and and watch the sessions that you heard today. Uh, this is Dave Volonte for the Cube and on shape PTC. Thank you so much for watching innovation for good. Be well, Have a great holiday. And we'll see you next time. Yeah.

>>from around the globe. It's the Cube presenting innovation for good. Brought to you by on shape. >>Okay, we're back. This is Dave Volonte and you're watching innovation for good. A program on Cuba 3 65 made possible by on shape of BTC company. We're live today really live TV, which is the heritage of the Cuban. Now we're gonna go to the sources and talkto on shape customers to find out how they're applying technology to create real world innovations that are changing the world. So let me introduce our panel members. Rafael Gomez Fribourg is with the Chan Zuckerberg bio hub. A very big idea. And collaborative nonprofit was initiative that was funded by Mark Zuckerberg and his wife, Priscilla Chan, and really around diagnosing and curing and better managing infectious diseases. So really timely topic. Philip Tabor is also joining us. He's with silver side detectors which develops neutron detective detection systems. Yet you want to know if early if neutrons and radiation or in places where you don't want them, so this should be really interesting. And last but not least, Matthew Shields is with the Charlottesville schools and is gonna educate us on how he and his team are educating students in the use of modern engineering tools and techniques. Gentlemen, welcome to the Cuban to the program. This should be really interesting. Thanks for coming on. >>Hi. Or pleasure >>for having us. >>You're very welcome. Okay, let me ask each of you because you're all doing such interesting and compelling work. Let's start with Rafael. Tell us more about the bio hub and your role there, please. >>Okay. Yes. As you said, the Bio Hope is a nonprofit research institution, um, funded by Mark Zuckerberg and his wife, Priscilla Chan. Um and our main mission is to develop new technologies to help advance medicine and help, hopefully cure and manage diseases. Um, we also have very close collaborations with Universe California, San Francisco, Stanford University and the University California Berkeley on. We tried to bring those universities together, so they collaborate more of biomedical topics. And I manage a team of engineers in by joining platform. Um, and we're tasked with creating instruments for the laboratory to help the scientist boats inside the organization and also in the partner universities do their experiments in better ways in ways that they couldn't do before >>in this edition was launched five years ago. It >>was announced at the end of 2016, and we actually started operations in the beginning of 2017, which is when I joined um, so this is our third year. >>And how's how's it going? How does it work? I mean, these things >>take time. It's been a fantastic experience. Uh, the organization works beautifully. Um, it was amazing to see it grow from the beginning. I was employee number 12, I think eso When I came in, it was just a nem p off his building and MP labs. And very quickly we had something running about from anything. Eso I'm very proud of the work that we have done to make that possible. Um And then, of course, that's you mentioned now, with co vid, um, we've been able to do a lot of very cool work, um, very being of the pandemic In March, when there was a deficit of testing, uh, capacity in California, we spun up a testing laboratory in record time in about a week. It was crazy. It was a crazy project. Um, but but incredibly satisfying. And we ended up running all the way until the beginning of November, when the lab was finally shut down, we could process about 3000 samples a day. I think at the end of it all, we were able to test about 100 on the road, 150,000 samples from all over the state. We were providing free testing toe all of the Department of Public Health Department of Public Health in California, which, at the media pandemic, had no way to do testing affordably and fast. So I think that was a great service to the state. Now the state has created a testing system that will serve those departments. So then we decided that it was unnecessary to keep going with testing in the other biopsy that would shut down, >>right? Thank you for that. Now, Now, Philip, you What you do is mind melting. You basically helped keep the world safe. Maybe you describe a little bit more about silver side detectors and what your role is there and how it all works. >>Tour. So we make a nuclear bomb detectors and we also make water detectors. So we try and do our part. Thio Keep the world from blowing up and make it a better place at the same time. Both of these applications use neutron radiation detectors. That's what we make. Put them out by a port border crossing Places like that they can help make sure that people aren't smuggling, shall we say, very bad things. Um, there's also a burgeoning field of research and application where you can use neutrons with some pretty cool physics to find water so you can do things like but a detector up in the mountains and measure snowpack. Put it out in the middle of the field and measure soil moisture content. And as you might imagine, there's some really cool applications in, uh, research and agronomy and public policy for this. >>All right, so it's OK, so it's It's much more than you know, whatever fighting terrorism, it's there's a riel edge, or I kind of i o t application for what you guys do. >>You do both Zito shares. You might >>say a mat. I I look at your role is kind of scaling the brain power for for the future. Maybe tell us more about Charlottesville schools and in the mission that you're pursuing and what you do. >>Thank you. Um, I've been in Charlottesville city schools for about 11 or 12 years. I started their teaching, Um, a handful of classes, math and science and things like that. But Thescore board and my administration had the crazy idea of starting an engineering program about seven years ago. My background is an engineering is an engineering. My masters is in mechanical and aerospace engineering. And, um, I basically spent a summer kind of coming up with what might be a fun engineering curriculum for our students. And it started with just me and 30 students about seven years ago, Um, kind of a home spun from scratch curriculum. One of my goals from the outside was to be a completely project based curriculum, and it's now grown. We probably have about six or 700 students, five or six full time teachers. We now have pre engineering going on at the 5th and 6th grade level. I now have students graduating. Uh, you know, graduating after senior year with, like, seven years of engineering under their belt and heading off to doing some pretty cool stuff. So it's It's been a lot of fun building up a program and, um, and learning a lot in the process. >>That's awesome. I mean, you know, Cuba's. We've been passionate about things like women in tech, uh, diversity stem. You know, not only do we need more more students in stem, we need mawr underrepresented women, minorities, etcetera. We were just talking to John her stock and integrate Grayson about this is do you do you feel is though you're I mean, first of all, the work that you do is awesome, but but I'll go one step further. Do you feel as though it's reaching, um, or, you know, diverse base and And how is that going? >>That's a great question. I think research shows that a lot of people get funneled into one kind of track or career path or set of interests really early on in their educational career. And sometimes that that funnels kind of artificial. And so that's one of the reasons we keep pushing back. Um, so our school systems introducing kindergartners to programming on DSO. We're trying to push back how we expose students to engineering and to stem fields as early as possible, and we've definitely seen the fruits of that in my program. In fact, my engineering program, uh, sprung out of an after school in Extracurricular Science Club that actually three girls started at our school. So I think that actually has helped that three girls started the club That eventually is what led our engineering programs that sort of baked into the DNA and also are a big public school. And we have about 50% of the students are under the poverty line, and we should I mean, Charlottesville, which is a big refugee town. And so I've been adamant from Day one that there are no barriers to entry into the program. There's no test you have to take. You don't have to have be taking a certain level of math or anything like that. That's been a lot of fun. To have a really diverse set of kids and or the program and be successful, >>that's phenomenal. That's great to hear. So, Philip, I wanna come back to you. You know, I think about maybe some day we'll be able to go back to a sporting events, and I know when I when I'm in there, there's somebody up on the roof looking out for me, you know, watching the crowd. And they have my back. And I think in many ways, the products that you build, you know, our similar I may not know they're there, but they're keeping us safe or they're measuring things that that that I don't necessarily see. But I wonder if you could talk about a little bit more detail about the products you build and how they're impacting society. >>Sure, So there are certainly a lot of people who are who are watching, trying to make sure things were going well in keeping you safe that you may or may not be aware of. And we try and support ah lot of them. So we have detectors that are that are deployed in a variety of variety of uses with a number of agencies and governments that dio like I was saying, ports and border crossing some other interesting applications that are looking for looking for signals that should not be there and working closely to fit into the operations these folks do Onda. We also have ah lot of outreach to researchers and scientists trying to help them support the work they're doing, um, using neutron detection for soil moisture monitoring is a some really cool opportunities for doing it at large scale and with much less, um, expense or complication then would have been done previous technologies. Mhm. You know, they were talking about collaboration in the previous segment. We've been able to join a number of conferences for that, virtually including one that was supposed to be held in Boston. But another one that was held, uh, of the University of Heidelberg in Germany. And, uh, this is sort of things that in some ways, the pandemic is pushing people towards greater collaboration than there would have been able to do. Had it all but in person. >>Yeah, we did. Uh, the cube did live works a couple years ago in Boston. It was awesome show. And I think, you know, with this whole trend toward digit, I call it the forced march to digital. Thanks to cove it I think that's just gonna continue. Thio grow Raphael one. If you could describe the process that you used to better understand diseases and what's your organization's involvement? Been in more detail, addressing the cove in pandemic. >>Um, so so we have the bio be structured in, Um um, in a way that foster So the combination of technology and science. So we have to scientific tracks, one about infectious diseases and the other one about understanding just basic human biology how the human body functions and especially how the cells in the human body function on how they're organized to create teachers in the body. Um, and then it has the set of platforms. Um, mind is one of them by engineering that are all technology. Read it. So we have data science platform, all about data analysis, machine learning, things like that. Um, we have a mass spectrometry platform is all about mass spectrometry technologies to, um, exploit those ones in service for the scientists on. We have a genomics platform. That is all about sequencing DNA in our DNA. Um, and then an advanced microscopy. It's all about developing technologies, uh, to look at things with advanced microscopes and the little technologies to marry computation on microscope. So, um, the scientists said the agenda and the platforms we just serve their needs, support their needs, and hopefully develop technologies that help them do their experiments better, faster, or allow them to the experiment that they couldn't do in any other way before. Um And so with cove, it because we have that very strong group of scientists that work on. I have been working on infectious disease before, and especially in viruses, we've been able to very quickly pivot to working on that s O, for example, my team was able to build pretty quickly a machine to automatically purified proteins, and it's being used to purify all these different important proteins in the cove. It virus the SARS cov to virus on Dwyer, sending some of those purified proteins all over the world. Two scientists that are researching the virus and trying to figure out how to develop vaccines, understand how the virus affects the body and all that. So some of the machines we built are having a very direct impact on this. Um, Also for the copy testing lab, we were able to very quickly develop some very simple machines that allowed the lab to function sort of faster and more efficiently. Sort of had a little bit of automation in places where we couldn't find commercial machines that would do it. >>Um, God s o mat. I mean, you gotta be listening to this in thinking about, Okay? Some. Someday your students are gonna be working at organizations like Like like Bio Hub and Silver Side. And you know, a lot of young people that just have I don't know about you guys, but like my kids, they're really passionate about changing the world. You know, there's way more important than, you know, the financial angles and that z e I gotta believe you're seeing that you're right in the front lines there. >>Really? Um, in fact, when I started the curriculum six or seven years ago, one of the first bits of feedback I got from my students is they said Okay, this is a lot of fun. So I had my students designing projects and programming microcontrollers raspberry, PiS and order We nose and things like that. The first bit of feedback I got from students was they said Okay, when do we get to impact the world? I've heard engineering is about making the world a better place, and robots are fun and all, but, you know, where is the real impact? And so, um do Yeah, thanks to the guidance of my students, I'm baking that Maurin. Now I'm like Day one of engineering one. We talk about how the things that the tools they're learning and the skills they're gaining eventually you know, very soon could be could be used to make the world a better place. >>You know, we all probably heard that famous line By Jeff Hammond Barker. The greatest minds of my generation are trying to figure out how to get people to click on ads. E. I think we're really generally generationally finally, at the point where you know young students and engineering and really you know it passionate about affecting society. I wanna get into the product, you know, side and understand how each of you are using on shape and and the value that that it brings. Maybe Raphael, you could start how long you've been using it. You know, what's your experience with it? Let's let's start there. >>I begin for about two years, and I switched to it with some trepidation. You know, I was used to always using the traditional product that you have to install on your computer, that everybody uses that. So I was kind of locked into that, but I started being very frustrated with the way it worked, um, and decided to give on ship chance. Which reputation? Because any change always, you know, causes anxiety. But very quickly my engineers started loving it. Uh, just because it's it's first of all, the learning curve wasn't very difficult at all. You can transfer from one from the traditional product to entree very quickly and easily. You can learn all the concepts very, very fast. It has all the functionality that we needed, and and what's best is that it allows to do things that we couldn't do before or we couldn't do easily. Um, now we can access the our cat documents from anywhere in the world. Um, so when we're in the lab fabricating something or testing a machine, any computer we have next to us or a tablet or on iPhone, we can pull it up and look at the cad and check things or make changes that something that couldn't do before because before you had to pay for every installation off the software for the computer, and I couldn't afford to have 20 installations to have some computers with the cat ready to use them like once every six months would have been very inefficient. So we love that part. And the collaboration features are fantastic. Especially now with Kobe, that we have to have all the remote meetings, eyes fantastic, that you can have another person drive the cad while the whole team is watching that person change the model and do things and point to things that is absolutely revolutionary. We love it. The fact that you have very, very sophisticated version control before it was always a challenge asking people, please, if you create anniversary and apart, how do we name it so that people find it? And then you end up with all these collection of files with names that nobody remembers, what they are, the person left and now nobody knows which version is the right one m s with on shape on the version ING system it has, and the fact that you can go back in history off the document and go back to previous version so easily and then go back to the press and version and explore the history of the part that is truly, um, just world changing for us, that we can do that so easily on for me as a manager to manage this collection of information that is critical for our operations. It makes it so much easier because everything is in one place. I don't have to worry about file servers that go down that I have to administer that have to have I t taken care off that have to figure how to keep access to people to those servers when they're at home. And they need a virtual private network and all of that mess disappears. I just simply give give a personal account on shape. And then, magically, they have access to everything in the way I want. And we can manage the lower documents and everything in a way, that is absolutely fantastic. >>Rafael, what was your what? What were some of the concerns you had mentioned? You had some trepidation. Was it a performance? Was it security? You know, some of the traditional cloud stuff and I'm curious as to how How whether any of those act manifested were they really that you had to manage? What were your concerns? >>Look, the main concern is how long is it going to take for everybody in the team? to learn to use the system like it and buy into it because I don't want to have my engineers using tools against their will write. I want everybody to be happy because that's how they're productive. They're happy and they enjoyed the tools they have. That was my main concern. I was a little bit worried about the whole concept of not having the files in a place where I couldn't quote unquote seat in some serving on site, but that that's kind of an outdated concept, right? So that took a little bit of a mind shift. But very quickly. Then I started thinking, Look, I have a lot of documents on Google Drive like I don't worry about that. Why would I worry about my cat on on shape? Right is the same thing. So I just needed to sort of put things in perspective that way. Um, the other, um, you know, their concern was the learning curve right is like how is he will be for everybody to and for me to learn it on whether it had all of the features that we needed and there were a few features that I actually discussed with, um uh, Cody at on shape on. They were actually awesome about using their scripting language in on shape to sort of mimic some of the features of the old cat, uh, in on shaped in a way that actually works even better than the old system. So it was It was amazing. Yeah. >>Great. Thank you for that, Phillip. What's your experience been? Maybe you could take us through your journey with on shape? >>Sure. So we've been we've been using on shaped Silver Side for coming up on about four years now, and we love it. We're very happy with it. We have a very modular product line, so and we make anything from detectors that would go into backpacks? Two vehicles, two very large things that a shipping container would go through and saw. Excuse me. Shape helps us to track and collaborate faster on the design, have multiple people working a same time on a project. And it also helps us to figure out if somebody else comes to us and say, Hey, I want something new. How we congrats modules from things that we already have. Put them together and then keep track of the design development and the different branches and ideas that we have, how they all fit together. A za design comes together and it's just been fantastic from a mechanical engineering background. I will also say that having used a number of different systems and solid works was the greatest thing since sliced bread. Before I got using on shape, I went, Wow, this is amazing. And I really don't want to design in any other platform after after getting on Lee a little bit familiar with it. >>You know, it's funny, right? I will have the speed of technology progression. I was explaining to some young guns the other day how e used to have a daytime er and that was my life. And if I lost that day, timer, I was dead. And I don't know how we weigh existed without, you know, Google Maps. Eso did we get anywhere? I don't know, but, uh, but so So, Matt, you know, it's interesting to think about, um, you know, some of the concerns that Raphael brought up, you hear? For instance, you know, all the time. Wow. You know, I get my Amazon bill at the end of the month It's through the roof in. But the reality is that Yeah, well, maybe you are doing more, but you're doing things that you couldn't have done before. And I think about your experience in teaching and educating. I mean, you so much more limited in terms of the resource is that you would have had to be able to educate people. So what's your experience been with With on shape and what is it enabled? >>Um, yeah, it was actually talking before we went with on shape. We had a previous CAD program and I was talking to my vendor about it, and he let me know that we were actually one of the biggest CAD shops in the state. Because if you think about it a really big program, you know, really big company might employ 5, 10, 15, 20 cad guys, right? I mean, when I worked for a large defense contractor, I think there were probably 20 of us as the cad guys. I now have about 300 students doing cat. So there's probably more students with more hours of cat under their belt in my building than there were when I worked for the big defense contractor. Um, but like you mentioned, uh, probably our biggest hurdle is just re sources. And so we want We want one of things I've always prided myself and trying to do in this programs provide students with access two tools and skills that they're going to see either in college or in the real world. So it's one of the reason we went with a big professional cad program. There are, you know, sort of k 12 oriented software and programs and things. But, you know, I want my kids coding and python and using slack and using professional type of tools on DSO when it comes to cat. That's just that that was a really hurt. I mean, you know, you could spend $30,000 on one seat of, you know, professional level cad program, and then you need a $30,000 computer to run it on if you're doing a heavy assemblies, Um, and so one of my dreams and it was always just a crazy dream. And I was the way I would always pitcher in my school system and say someday I'm gonna have a kid on a school issued chromebook in subsidized housing on public WiFi doing professional level bad and that that was a crazy statement until a couple of years ago. So we're really excited that I literally and, you know, march in, um, you said the forced march the forced march into, you know, modernity, March 13th kids sitting in my engineering lab that we spent a lot of money on doing. Cad March 14th. Those kids were at home on their school shoot chromebooks on public WiFi, uh, keeping their designs going and collaborating. And then, yeah, I could go on and on about some of the things you know, the features that we've learned since then they're even better. So it's not like this is some inferior, diminished version of the cat. And there's so much about it, E >>wanna I wanna ask you that I may be over my skis on this, but we're seeing we're starting to see the early days of the democratization of CAD and product design. It is the the citizen engineer. I mean, maybe insulting to the engineers in the room, but but is that we're beginning to see that >>I have to believe that everything moves into the cloud. Part of that is democratization that I don't need. I can whether you know, I think artists, you know, I could have a music studio in my basement with a nice enough software package. And Aiken, I could be a professional for now. My wife's a photographer. I'm not allowed to say that I could be a professional photographer with, you know, some cloud based software. And so, yeah, I do think that's part of what we're seeing is more and more technology is moving to the cloud >>Philip or Rafael anything. Your dad, >>I think I mean yeah, that that that combination of cloud based cat and then three D printing that is becoming more and more affordable on ubiquitous It's truly transformative, and I think for education is fantastic. I wish when I was a kid I had the opportunity to play with those kinds of things because I was always the late things. But, you know, the in a very primitive way. So, um, I think there's a dream for kids Thio to be able to do this. And, um, yeah, there's so many other technologies coming on, like Arduino and all of these electronic things that live. Kids play at home very cheaply with things that back in my day would have been unthinkable. >>So we know there's a go ahead. Philip Way >>had a pandemic and silver site moved to a new manufacturing facility this year. I was just on the shop floor, talking with contractors, standing 6 ft apart, pointing at things. But through it all, our CAD system was completely unruffled. Nothing stopped in our development work. Nothing stopped in our support for existing systems in the field. We didn't have to think about it. We had other server issues, but none with our, you know, engineering cad, platform and product development and support world right ahead, which was cool, but also a That's point. I think it's just really cool what you're doing with the kids. The most interesting secondary and college level engineering work that I did was project based. It's an important problem to the world. Go solve it and that is what we do here. That is what my entire career has been. And I'm super excited to see See what your students are gonna be doing, uh, in there home classrooms on their chromebooks now and what they do. Building on that. >>Yeah, I'm super excited to see your kids coming out of college with engineering degrees because yeah, I think that project based experience is so much better than just sitting in a classroom, taking notes and doing math problems on. And I think he will give the kids a much better flavor What engineering is really about. Think a lot of kids get turned off by engineering because they think it's kind of dry because it's just about the math for some very abstract abstract concept, and they are there. But I think the most important thing is just that. Hands on a building and the creativity off, making things that you can touch that you can see that you can see functioning. >>Great. So you know, we all know the relentless pace of technology progression. So when you think about when you're sitting down with the folks that on shape and there the customer advisor for one of the things that you want on shape to do that it doesn't do today >>I could start by saying, I just love some of the things that does do because it's such a modern platform and I think some of these, uh, some some platforms that have a lot of legacy and a lot of history behind them. I think we're dragging some of that behind them. So it's cool to see a platform that seemed to be developed in a modern era. And so that's, you know, it is the Google docks. And so the fact that collaboration and version ing and link sharing is, and, like, platform agnostic abilities the fact that that seems to be just built into the nature of the thing so far, that's super exciting as far as things that it to go from there, Um, I don't know. >>Other than price, >>you can't say I >>can't say lower price. >>Yeah, so far on a PTC s that worked with us. Really well, so I'm not complaining. There. You there? >>Yeah. Yeah. No Gaps, guys. Whitespace, Come on. >>We've been really enjoying the three week update Cadence. You know, there's a new version every three weeks and we don't have to install it. We just get all the latest and greatest goodies. One of the trends that we've been following and enjoying is the the help with a revision management and release work flows. Um, and I know that there's more than on shape is working on that we're very excited for, because that's a big important part about making real hardware and supporting it in the field. Um, something that was cool. They just integrated Cem markup capability In the last release that took, we were doing that anyway, but we were doing it outside of on shapes, and now we get to streamline our workflow and put it in the CAD system where we're making those changes anyway, when we're reviewing drawings and doing this kind of collaboration. And so I think from our perspective, we continue to look forward toa further progress on that. There's a lot of capability in the cloud that I think they're just kind of scratching the surface on you. >>I would. I mean, you're you're asking to knit. Pick. I would say one of the things that I would like to see is is faster regeneration speed. There are a few times with comics necessities that regenerating the document takes a little longer than I would like to. It's not a serious issue, but anyway, I'm being spoiled, >>you know. That's good. I've been doing this a long time and I like toe Ask that question of practitioners and to me, it it's a signal like when you're nit picking and that you're struggling to knit. Pick that to me is a sign of a successful product. And And I wonder, I don't know, uh, have the deep dive into the architecture, But are things like alternative processors? You're seeing them hit the market in a big way. Uh, you know, maybe a helping address the challenge, But I'm gonna ask you the big, chewy question now, then would maybe go to some audience questions when you think about the world's biggest problems. I mean, we're global pandemics. Obviously top of mind. You think about nutrition, you know, feeding the global community. We've actually done a pretty good job of that. But it's not necessarily with the greatest nutrition climate change, alternative energy, the economic divides. You've got geopolitical threats and social unrest. Health care is a continuing problem. What's your vision for changing the world and how product innovation for good can be applied to some of the the problems that that you all are passionate about? Big question. But who wants toe start >>not biased. But for years I've been saying that if you want to solve the economy, the environment, uh, global unrest, pandemics education is the case If you wanna if you want to, um, make progress in those in those realms, I think funding funding education is probably gonna pay off pretty well. >>Absolutely. And I think stem is key to that. I mean, all of the, ah lot of the well being that we have today and then industrialized countries, thanks to science and technology, right, improvements in health care, improvements in communication, transportation, air conditioning. Um, every aspect of life is touched by science and technology. So I think having more kids studying and understanding that is absolutely key. Yeah, I agree, >>Philip, you got anything they had? >>I think there's some big technical problems in the world today, Raphael and ourselves there certainly working on a couple of them. Think they're also collaboration problems and getting everybody doing ableto pull together instead of pulling, pulling separately and to be able to spur the idea is onwards. So that's where I think the education side is really exciting. What Matt is doing and and it just kind of collaboration in general when we could do provide tools to help people do good work? Uh, that is, I think, valuable. >>Yeah, I think that's a very good point. And along those lines, we have some projects that are about creating very low cost instruments for low research settings places in Africa, Southeast Asia, South America so that they can do, um, um, biomedical research that it's difficult to do in those place because they don't have the money to buy the fancy lab machines that cost $30,000 an hour. Um, so we're trying to sort of democratize some of those instruments. And I think thanks to tools like Kahn shaped and is easier, for example, to have a conversation with somebody in Africa and show them the design that we have and discuss the details of it with them. Andi, that's amazing. Right? To have somebody you know, 10 time zones away, Um, looking really life in real time with you about your design and discussing the details or teaching them how to build a machine. Right? Because, um, you know, they have a three d printer. You can you just give them the design and say, like, you build it yourself, uh, even cheaper than and, you know, also billing and shipping it there. Um, so all that that that aspect of it is also so super important, I think, for any of these efforts to improve, um, some of the hardest part was in the world from climate change. Do you say, as you say, poverty, nutrition issues? Um, you know, availability of water. You have that project at about finding water. Um, if we can also help deploy technologies that teach people remotely how to create their own technologies or how to build their own systems that will help them solve those forms locally. I think that's very powerful. >>Yeah, that point about education is right on. I think some people in the audience may be familiar with the work of Erik Brynjolfsson and Andrew McAfee, the second machine age where they sort of put forth the premise that, uh, is it laid it out. Look, for the first time in history, machines air replacing humans from a cognitive perspective. Machines have always replaced humans, but that's gonna have an impact on jobs. But the answer is not toe protect the past from the future. Uh, the answer is education and public policy. That really supports that. So I couldn't agree more. I think it's a really great point. Um, we have We do have some questions from the audience. If if we can. If I can ask you guys, um, you know, this one kind of stands out. How do you see artificial intelligence? I was just talking about machine intelligence. Um, how do you see that? Impacting the design space guys trying to infuse a I into your product development. What can you tell me? >>Um, absolutely. Like, we're using AI for some things, including some of these very low cost instruments that will hopefully help us diagnose certain diseases, especially this is that are very prevalent in the Third World. Um, and some of those diagnostics are these days done by thes armies of technicians that are trained to look under the microscope. But, um, that's a very slow process. Is very error prone and having machine learning systems that can, to the same diagnosis faster, cheaper and also little machines that can be taken to very remote places to these villages that have no access to a fancy microscope to look at a sample from a patient that's very powerful, and I we don't do this. But I have read quite a bit about how certain places air, using a Tribune attorneys to actually help them optimize designs for parts. So you get these very interesting looking parts that you would have never thought off. A person would have never thought off, but that are incredibly light ink earlier strong and I have all sort of properties that are interesting thanks to artificial intelligence machine learning in particular, >>yet another, uh, advantage you get when when your work is in the cloud I've seen. I mean, there's just so many applications that so if the radiology scan is in the cloud and the radiologist is goes to bed at night, radiologist could come in in the morning and and say, Oh, the machine while you were sleeping was using artificial intelligence to scan these 40,000 images. And here's the five that we picked out that we think you should take a closer look at or like Raphael said. I can design my part. My, my, my, my, my you know, mount or bracket or whatever and go to sleep. And then I wake up in the morning. The machine has improved. It for me has made it strider strider stronger and lighter. Um And so just when your when your work is in the cloud, that's just that's a really cool advantage that you get that you can have machines doing some of your design work for you. >>Yeah, we've been watching, uh, you know, this week is this month, I guess is aws re invent and it's just amazing to see how much effort is coming around machine learning machine intelligence. You know, Amazon has sage maker Google's got, you know, embedded you no ML and big query. Certainly Microsoft with Azure is doing tons of stuff and machine learning. I think the point there is that that these things will be infused in tow R and D and in tow software products by the vendor community. And you all will apply that to your business and and build value through the unique data that your collecting you know, in your ecosystems. And and that's how you add value. You don't have to be necessarily, you know, developers of artificial intelligence, but you have to be practitioners to apply that. Does that make sense to you, Philip? >>Yeah, absolutely. And I think your point about value is really well chosen. We see AI involved from the physics simulations all the way up to interpreting radiation data, and that's where the value question, I think, is really important because it's is the output of the AI giving helpful information that the people that need to be looking at it. So if it's curating a serious of radiation alert, saying, Hey, like these are the anomalies you need to look at eyes it, doing that in a way that's going to help a good response on. In some cases, the II is only as good as the people. That sort of gave it a direction and turn it loose. And you want to make sure that you don't have biases or things like that underlying your AI that air going to result in, uh in less than helpful outcomes coming from it. So we spend quite a lot of time thinking about how do we provide the right outcomes to people who are who are relying on our systems? >>That's a great point, right? Humans, air biased and humans build models, so models are inherently biased. But then software is hitting the market. That's gonna help us identify those biases and help us, you know? Of course. Correct. So we're entering Cem some very exciting times, guys. Great conversation. I can't thank you enough for spending the time with us and sharing with our audience the innovations that you're bringing to help the world. So thanks again. >>Thank you so much. >>Thank you. >>Okay. You're welcome. Okay. When we come back, John McElheny is gonna join me. He's on shape. Co founder. And he's currently the VP of strategy at PTC. He's gonna join the program. We're gonna take a look at what's next and product innovation. I'm Dave Volonte and you're watching innovation for good on the Cube, the global leader. Digital technology event coverage. We'll be right back

>>Lai from Orlando, Florida. It's the cube covering Microsoft ignite brought to you by Cohesity. >>Good afternoon, cube viewers. We are here at Microsoft ignite at the orange County convention center. I'm your host, Rebecca Knight. Along with my cohost Stu Miniman. We're joined by Edward Thompson. He is the product manager at get hub. Thank you so much for coming on the queue. So the get hub acquisition closed this time last year, uh, for our viewers who are maybe unfamiliar with get hub, explain what get hub is and then also tell us a little bit how it's going since the, >>yeah, I'd be happy to. So yeah, get hub is like the home for software development. If you're a, if you're a software developer, uh, you know, get hub rehost, you know, most of the open source repositories in the world. Um, you know, just to give you some stats. So at this time, last year, about the time the acquisition happened, um, we announced ad get hub universe, which is our annual developer conference, uh, that we had 30 million developers on GitHub and a hundred million repositories. So that's, that's a huge number of developers. I haven't seen the latest numbers. We'll announce the newest, uh, at get hub university this year, which is coming up next week. Uh, but the last number I saw was 40 million developers. So that's a growth of, you know, 10 million developers in just a year. Unbelievable. And that, that also means the 25% of our developers on get hub have joined within the last year. So that's just absolutely incredible. Um, and so yeah, I get hope. Is, is, is that, is that place for development? >>Yeah, it's really interesting when I look at some acquisitions that Microsoft has made back in 2016, they spent $26 billion for LinkedIn, which is most people's resume. And if you look last year it was seven and a half billion dollars for my friends in the software world. Get hub is their resume. That's right. Oh, when you talk about how you do things online, so you've got an interesting perspective on this because you've worked for Microsoft and get hub a couple of times. So give us a little bit about, you know, the relationship when you joined Microsoft 10 years ago, you know, open source developers, developers, developers weren't exactly on everyone's lips. So it gives a little bit of viewpoint through the various incarnations. >>So as you said, I joined Microsoft about 10 years ago. I came in through a little acquisition. Uh, we were just a very small software company, but we were building enterprise cross platform developer tools and we were about five engineers. And when you're building for, you know, Mac OS, Linux, Sonos, all these different platforms you use with so many people with so few rather, so few developers, you really need to take as much off the shelf as possible. You can't build all that yourself, you know. So if, if you needed a logging library, we would just go and use some open source products. We're not going to spend our time working on that when we could be building customer value in step. So when Microsoft acquired that company, they looked at, you know, they did their due diligence, they looked at the source code and they saw all this open source and they, I mean it was almost a deal breaker. >>They really lost their mind. Um, they were not geared up to deal with open source, to use open source, certainly not to contribute to open source. Uh, and so that's the Microsoft that I first saw. And, and to get from there to here is, is incredible. You know, over time. Um, we worked closely with some open source tools. We worked closely with get hub at Microsoft and that was really one of the early sort of unions between Microsoft and get hub was starting to work together on, on some open source software. And so we kind of started to know each other. We started to understand each other's companies and each other's cultures. And we started to, I don't know, I dare say like each other. Like I still count some of those early get hub employees that I met, uh, as some of my closest friends. Uh, and so at some point, uh, they became such close friends that I went to go work with them and get hub and then of course the Microsoft acquisition and so on. But I really think that that, you know, the, the transformation in Microsoft between, uh, the 10 years ago, Microsoft that really didn't get open source and today is, is just incredible. >>Well, let me just sit in that, in that culture and maybe culture clash a little bit the first time around because Microsoft developers have their own culture and their own uniform and their own way of interacting with each other. The, the, the hours that they work, which is very different from Microsoft, which is a pretty middle-aged Volvo driving kind of organization. So how, how does that work and, and what is, what has it been like the second time around the Microsoft as a middle aged Volvo driver? I think you can, you can >>wear a hoodie in and drive a Volvo. Um, no, I think it's been, I think it's been really great. The interesting thing about Microsoft is that it's not, you know, with so many people, it's not just like a homogenous big company. Um, we do have, you know, the developer tools division is a little bit different than offices, a little bit different than windows. And so they all have their own sort of unique cultures and, and now get hub slots in as its own unique culture. And we can, you know, we can talk to each other and we can understand each other, but we don't necessarily have to be all the same, you know, we can get hub team does kind of work some, some of us do work kind of weird hours. And, and I think that somehow that that works, especially with, you know, new tools coming to, um, coming to the marketplace, uh, you know, chat applications, we can be a lot less synchronous. We can be a lot more online and leave a message for each other. You know, we get out, we use get hub issues and pull requests to collaborate on almost everything, whether it's legal, uh, or, you know, our, our PR department. And it's not just developers. So we're trying to take these, these tools and, and sort of apply them to allow us to have the culture that we want at get hub. And I think Microsoft's doing the same thing as well. >>So speaking of new tools and you're, you're speaking here at ignite, you're about to announce the new repository with lots of new capabilities, enabling users to deploy at to any cloud. So tell us a little bit about, about the, this new tool. >>Yeah, so, uh, we announced, we call it get hub actions. We announced it last year at, at get hub universe. Our, uh, again, our, our annual developer conference. And our goal with GitHub actions was to allow people to take, you know, we've got 100 million repositories on get hub. We wanted our users to, to take those repositories and automate common tasks. Let me, let me give you a concrete example. Um, a lot of times somebody will open an issue on a, on a good hub repository, you know, uh, Hey, this doesn't work. I've got a bug report, you know, and they'll fill out an issue. And often either they didn't understand things or, um, the issue resolved itself, you know, who knows. We call that, uh, an issue that goes stale. And so you can build a workflow around that repository that will look for these stale issues and it will, uh, you know, just close them automatically. >>That gets rid of the mental tacks for somebody who, for a, for a developer who owns this repository to allow this, you know, this workload to just do it automatically. And so that's an example of a, a get hub actions workflow. Um, some people, uh, don't like swearing in their repository and you know, so if somebody were to open a bug report, you know, they might be angry. And so you could actually have a get hub workflow that looks for certain words and then replies and says, Hey, that's, here's our code of conduct. That's not the way we roll here. And actually a lot of people find that that feedback coming from a robot, uh, is a lot easier to take than a feedback coming from a human cause. They might want to meet with a person, can't argue with a robot. Well, not successfully. >>I think I have argued with the chat bot in my day. But anyway, >>yeah. So that's what we did a year ago and we opened it up into the beta program and we really quickly got feedback that, that people liked it and people were doing some really innovative things. But the one thing that people really wanted to automate was their bills. They wanted it to be able to build their code and deploy it. And we were just not set up for that. We, we, we didn't build, get hub actions as that platform in 2018 so we kind of had to pause our beta program. You know, I, they, they, they say that no, uh, no good plan survives first contact with the customer. So we had to, we had to hit pause on that. Uh, and we retooled. Um, we, we just sort of, I don't know, iterated on it, I guess. Uh, and we basically built a new platform that supported all of that repository automation capability that we had planned for in the first place. But also allowed for continuous integration build and deployments. So, um, we brought Macko S we brought Linux and windows runners, uh, that we host, uh, in our cloud, um, that people can use to build their software and then deploy it. And again, yeah, we want to be absolutely a tool agnostic. So any, any operating system, any, uh, language and cloud agnostic, we want to let anybody deploy anywhere, whether it's to a public cloud or on premises. >>Yeah. Uh, so, and with this, the second year we've done our program at this show and we really feel it's gone through a transformation. You know, this is a multi decade in a windows office. Uh, the business applications, uh, you know, cloud seeped in, developers are all over the place here. The day two keynote was all about app dev. Um, I'd love to get a little compare and contrast as to, you know, what you see here at Microsoft ignite versus, and I guess what I would call a pure dev show next week. Get hub universe happening in San Francisco. >>It's true. Get up universe is pretty much a pure dev show. Um, we, we have fewer booths, we have smaller booths. Uh, but, uh, and, and honestly, we have fewer sort of, um, I don't know, enterprise sorta. It, it pro crowd is what we used to call them. Um, but we do of course have a lot of dev ops. So, you know, we get up university has a lot of developers, but, uh, we're seeing a lot of dev ops, so there's a lot of meeting in the middle because, you know, I started out my career as assistant man actually. So I remember just, you know, doing everything manually. Um, but that's not the way we do things anymore. We automate all of our, uh, automate, uh, deployments. We automate all of our builds. You know, I don't want to sit there and type something into a console cause I'm going to get it wrong. Um, you know, I've accidentally deleted config files on production servers and that's, that's no good. So I think that they're, uh, get up universe is very different. A to ignite, it's much smaller, it's more intimate, but at the same time, there's a lot of, uh, overlap, especially around dev ops. >>Yeah. Uh, Satya Nadella yesterday in the keynote talked about the citizen developer as a big push for Microsoft. He said 61% of job openings for developers are outside the tech sector. Um, w what do you see in that space? Uh, the different developer roles these days? >>Uh, I think it's, it's absolutely fascinating. When I, uh, when I started my career, you know, you were, you were a developer and you, and you wrote code probably at a development company. Um, but now like everybody is automating tools, everybody's adopting machine learning. Um, when I look around at some of my friends in finance, uh, it's not about, it's not about anything but tech anymore. That's th they're, they're putting technology into absolutely everything that they do to succeed. Uh, and I think that, I think that it's amazing. Um, uh, like I said earlier, uh, 25% of developers on get hub have joined within the last year. So it's clear that it's just exploding. Um, everybody is doing, uh, software now. Yeah. >>There's something for the citizen developer on get hub though. Or is it too high level? I think >>I don't think it's too high level. I think that, uh, I think that that's a great challenge that we need to really step up to. Yeah. So Edward, >>the other big themes we heard here is talking about trust. So, you know, we talked about how Microsoft is different today than it wasn't in past, but I'm curious what good hub seen because you know, in social media when the acquisition first happened, it was, wait, I love GoodHub hub, I love all those people, but Hey, get lab. Hey, some of these other things I'm, you know, I'm fleeing for the woods. And every time I've seen an open source company get bought by a public company, there's always that online backlash. What are you seeing? How has the community reacted over the last year? >>I understand that skepticism. Uh, you know, I would be skeptical of any, uh, sort of change really. I, you know, the, the whole notion of who moved my cheese. But I think that the only way that we can, we can counter that is just to prove ourselves. And I think that we have, I think that Microsoft has allowed get hub to operate independently. And I think that, you know, I think a lot of people expect it to all of a sudden everything to change. And I don't think everything did change. I think that, uh, get hub now has more resources than it used to to be able to tackle bigger and more challenging problems. I think that get hub, uh, now can hire more and, and, and deploy to more places. And so I really just think that we're just going to keep doing exactly what we've been doing just better. So I think it's great. >>So universe happening next week teed up a little bit for us. What are some of the most exciting things that you're looking forward to? What kinds of conversations that will you be having? Presentations? >>So the big one for me is, is actions. I've, I, I've been just completely heads down working on, on get hub actions. So I'm really excited to be able to put that out there and, and you know, finally give it to everybody. Cause you know, we've been in beta now. Uh, like I said, we've been in beta for a year, which sounds like a ridiculous amount of time. Uh, but you know, it, it did involve a lot of retooling and rethinking and, and iteration with our, our beta testers. Um, and so the biggest thing for me is, is talking to people about actions and showing what they can do with actions. I'm super excited about that, but we've got a lot of other interesting stuff. You know, we've done a lot in the last year since our last universe. We've done a lot in the security space. Um, we've done, uh, we've both built tools and we've acquired some. Um, and so we'll be talking about those, uh, get hood package registry, which goes along really well with get hub actions. Uh, I'm super excited about that too. But yeah, I mean my, my calendar is, is, is just booked. Um, it's great. So many people like want to want to sit down and talk that I'm, I'm super excited about it. >>Excellent. Well great note to end on Edgar Thompson. Thank you so much for coming on the queue. We appreciate it. Thank you. I'm Rebecca Knight. First two minutes, stay tuned for more of the cubes live coverage from Microsoft ignite.

>> Live, from Las Vegas, it's theCube! Covering AWS re:Invent 2018. Brought to you by Amazon Web Services, Intel, And their ecosystem partners. >> Hey, welcome back everyone, live here, in Las Vegas, Amazon Web Services AWS re:Invent 2018. 52,000 people here. Two days. Second day of three days of wall to wall coverage here at theCUBE. I'm John, with Dave Vellante. Dave, six years, we've been doing theCUBE. We've been to all re:Invents except for the first year. We've been a customer, we've been following these guys. >> Plus the summits! >> Plus the summits. Great ecosystem. And VMware and VMworld, similar dynamic. I want to talk about that now, obviously the new announcement, on-premise, is huge. Want to dig in to it with our guest, Sanjay Poonen, who's the Chief Operating Officer of VMware. Sanjay, great to see you. Cube alumni, many times, thanks for coming back again. >> John and Dave, pleasure to be on your show. >> Thanks for coming on, great to see you. >> Congratulations on all this success, you've got a wonderful booth and presence here, and I think this is becoming like the Mecca of all IT events. >> You know, we have our new video cloud service on AWS, we're ingesting over 110 videos, we'll have 500 short video clips behind it. Tons of blog posts, tons of coverage. There's an insatiable appetite for Amazon Web Services content as Andy pointed out in my interview with him. And it's just the beginning. You guys at VMware really, I mean, talk about a seminal moment in the history of the computer industry, and VMware was, when you guys recognized the sea change of operators on IT and cloud developers coming together, you guys were very proactive two years ago. Raghu, yourself, and the team, Pat. We're going to, hey you know what? Let's just align. Culture's a fit with Amazon. Let's co-develop. Let's ride the wave together, and let's see where the chips fall. Which is basically, I'm oversimplifying, but that's kind of what's happened. So much has happened. I saw Raghu last night at the Greylock partner event. This is a historic moment. Good outcome so far, deep partnership, meaningful partnership. A lot of resonance in the marketplace, you guys are iterating and raising the bar. That's Amazon talk for success. How do you feel? >> Yeah, no, I think it's, absolutely, John. We, if you think about how this has evolved, you know five years ago when I joined VMware, I felt like cloud and containers, the two C's, were our big headwinds. We've turned those headwinds now into tailwinds, but it took some catharsis from us. We had vCloud Air, our own public cloud. We had to divest that. And I think the Amazon VMware coming together, when we announced it two and a half years ago, was like a Berlin Wall moment, where you had the US and the Soviet Union getting together. That was good for world peace. People were surprised, because these are two purported enemies now, and it really built trust. And step by step, launching VMware on AWS, announcing RDS on VMware, the beginning of on-premise, and then today, announcing Outposts, it's just an example of not just the validity of VMware as a hybrid cloud leader, but the strength of this partnership. We have a very special relationship with Andy, Pat, myself, Raghu, spent a lot of time together. Often, you can't tell, when our engineering teams meet, when an Amazon engineer and a VMware apart from each other. They're like finishing each other's sentences. That, we don't do, like, Mickey Mouse, Barney, you know press releases. It's real stuff. >> And the culture of, the engineering culture of VMware, which has been a core, cultural thing, the DNA of VMware is technical. Very community oriented. Amazon, technical, very operationally efficient, good community. This is good fit there. I got to get your perspective, though, on how that is going to evolve, specifically around on-premise. Because certainly Andy Jassy validates on-premises with the announcement that VMworld, which you guys covered, Pat Gelsinger uses words like dial tone, Kubernetes, you mentioned containers. Andy, when I asked him, "Andy, you know you told me "in theCUBE, five years ago, "that everything's going to the public cloud. "Change of tune? "You mind if I pin you down?" "No, John, you can pin me down all you want." He says good leaders are self-aware. He said "Our customers wanted this." And he's cool to it. And the partnership with VMware highlights that this is not going to happen overnight, he recognizes the duration, the role of on-premise. And then he also says that the data center's like a big Edge. So, if everything's cloud, what you guys basically announced with Outpost is, cloud, public cloud everywhere. So, just, there's no public, private, it's just cloud. This is a game changer, because-- >> Absolutely. >> Just, why wouldn't I want to buy this product? >> I mean, first off, congratulations on scoring that interview. Not many people have access to Andy that way, and you guys have built a very good relationship. I thought that interview you did with him was phenomenal. There was a special point in that, John, where you tried to get him to talk about Outposts, this was before he announced it, which is will Amazon go on-premise. So a couple of months ago, when Andy called us, and Matt Garman, to talk about this project under NDA, it was a continuation of those RDS type discussions where we basically said, if you want to do anything on-premise, you should do it with VMware, because you're going to have to go through this door called VMware. We are the de facto king of the on-premise private cloud world. Many of these customers are used to our tooling, vSphere, vMotion. They want anything to run on VMware. So from that became a sequence of discussions that really really evolved very quickly, and well, so we can announce this together. I mean, you know, Andy had three guests on stage, and only one partner, and that was VMware. And that's an indication of the strength of this partnership. Vice versa, of the 50,000 people here, probably all of them have VMware on-premise. So if Amazon's going to do more on premise, why not do it with the leader in that area, VMware. And we want to be in the software industry. The de facto standard for software-defined infrastructure. Right? And that's a special space that we can fill. >> Well, the amazing thing to me, is, here's VMware, no public cloud, Amazon wouldn't even say the word hybrid, or private cloud, doesn't use private cloud, but it wouldn't say hybrid before. You've now emerged as the tandem, de facto leader in hybrid cloud. Overnight. With an ecosystem that all wants to connect and partner with VMware and all wants to partner with AWS. Overnight. I mean, it feels that way anyway, 24 months. >> I think that's absolutely right. I mean, we were the first to start using the term hybrid, three or four years ago. As we did, then it took a while, because I think a lot of customers, and some of the public cloud vendors, felt it was going to be binary, all public cloud and no private cloud, but they began to realize you need both. But your point on the ecosystem, also surrounding, I just came back from meeting one of the top SIs in the world. They're betting big with us because they see this as the place for both of them, and they're also betting big with AWS. The System Integrators are all over this. The security vendors, all over this. Palo Alto Networks, Splunk, want to see. Often, many of these companies come to us and say, "You have cracked something special "in your relationship with Amazon. "How did you do that and how can we follow that model?" We're happy to share our playbook of how we think about ecosystems. So, we want to create a platform, just like Amazon's a platform, where everybody, SIs, tech vendors, software vendors, can all plug in to. >> And the other observation I make is, you know, previously the distance between infrastructure players and the guys who really are driving application value, the application developers, was quite a distance. And now it's closing, with infrastructure as code. And it's just so transformative for organizations. >> I think, and one of the things that's making that is microservices and containers. And as you know, since we last talked, we acquired Heptio. If you think about Heptio, they are the founders of Kubernetes, okay? They left Google, started their own company, Craig and Joe, and we're excited about that. That platform will augment PKS, which was our big bet in containers, and become something that could run on-premise, or in a public cloud environment like this. We acquired CloudHealth. CloudHealth is a multi-cloud management tool for costing resource management. That becomes something that could send, a lot of Amazon reps actually refer CloudHealth as the preferred way to get your insights. So we're beginning to see this now a lot more clearly than we did two years ago, thanks to this partnership. >> So, Sanjay, I know that Outposts, super exciting, it's been covered on Silicon Angle, there's a zillion stories on our site on this whole event. But, it's not going to be shipping for about a year. But you guys already have some working products now. What's the current track to that shipping because when that comes out, that'll be a game changer. Why would anyone want to buy hardware again? Michael Dell wins either way because he's got VMware. But others who sell hardware, this is a real, it could be a killer blow. But, I don't want to (laughs), you can comment on that if you want, but what's in-between that one year, you've got a product now, how do customers move along? >> Yeah, I think there's some very tangible things that, first off, VMware Cloud on AWS is, as you've described Dave, the best hybrid cloud option. You get the best of the on-premise world and the public cloud. You know, we announced hundreds of customers, we have a goal to get to thousands of customers, and then tens of thousands of customers. We're going to continue down that march. I want to have a significant number, over 500,000 customers. If Amazon has 40, 50 percent market share, based on some of the numbers that Andy shared today, a significant number of our customers have Amazon, we should get them onto VMC. VMware Cloud and AWS. Secondly, we do have, we announced Project Dimension, some Edge computing capabilities running on existing hardware players, so we are beginning this journey ourselves, in terms of cloud managed on-premise environment. Right? Project Dimension was announced before this, and that will run on Dell and Lenovo hardware, and that's well and good to go. They will have Edge IOT use cases. And then when Amazon comes and gets us ready, we would have learned a lot about this market. Which is really kind of this Edge computing market, cloud-managed. So we're not going to be, we're going to plan and do the other pieces. Much of the software components that VMware is building is not completely from scratch code. We're taking NSX. One of the most important components that VMware is adding to Outposts is NSX. We're not rewriting NSX, we're taking the NSX and applying this now, to a use case that's very much like that because we've adapted NSX now to be container-friendly, cloud-friendly. We've added NSX into the branch, VeloCloud. So those are the things that we're, you know, there's no rest for the weary anymore. >> And that gives you a consistent networking model, which is not trivial, as we've talked about. >> One of the things that I'm excited by, intrigued by, is, I know it's nuanced, but I see it as a key point, containers sometimes don't meet the security boundary issue. So, you guys can run a VM around a container, and run it under the covers. With Lambda. At super lightning speeds. It's not like a ten second instance to stand up. So that means there's more opportunities to create more abstractions around Kubernetes. And maintain security. There's so many benefits from this integrated kind of concept of consistency of operations for the software developer. >> John, you're absolutely right. Part of what we're trying to do is that word you talked about. Consistent infrastructure and operations. Consistent infrastructure and operations. And the container, if you've been seeing some of the ads in the San Francisco airport, we have some in London, and a few of the airports in New York, you'll see an ad that says "Containerware." It's playing on the word "ware", VMware. We want to be everyWARE, W-A-R-E. And if you think about the container being as pervasive as the vm in the future, I'm not going to say we're going to change the name of the company to be Containerware, but we want to be as pervasive as vm has been in VMware. So we have tens of millions of vms, in the twenty years we've had, maybe there'll be ten times as many containers. We want to become that de facto platform and containerware starts to take over. Right? What is that? Kubernetes-based. And we'll partner with the best. We've partnered with Google, we've partnered with Pivotal. Some of it would land on AWS, some of it will land on Azure. And you get a lot of the flexibility you have with that microservices platform. >> So, since you guys are on more of the software side, obviously Amazon's got software, but you guys actually are going to be much more broader, multiple clouds, as Amazon moves up the stack, I would imagine that as customers, I'm not going to buy in to only one cloud, there's other clouds out there, you guys should become a real strategic, traversal between clouds. So, we were debating, will customers have certain instances in, say, different clouds for specific, unique things, but yet run still horizontally, scalable on-premises, with VMware across multiple clouds. >> I think, you know John, it's going to be a lot like the hardware market was 20 years ago. It started to evolve into two or three major players. What's today Dell, HPE, Lenovo, at the time it was IBM, they divested to Lenovo, Cisco. In the storage place, two or three. I think the public cloud is not going to be three, five, ten. It's going to be two or three. Maybe four. And then maybe, in like China, Alibaba. So already, we have certain tools. Like CloudHealth's proposition is to manage costs and resources across multiple clouds. So we began to be already thinking about what is a multi-cloud world do? That said, in areas like this, which is a data center offer, we felt it was good for us to focus and get VMware Cloud and AWS to be the best hybrid cloud option. Give that a couple years, rather than trying to do everything and do it poorly, when you peanut butter your approach and try to do a lot of things with various different, so this is why we put a lot of special attention on VMware Cloud and AWS. We have an offering with IBM. We announced something with Alibaba. In due course VMware will need to have multiple cloud offerings. But I feel like this partnership and the specialness of this has really benefited both sides. >> Well, it's going to be very interesting, because IBM just made a 34 billion dollar validation of multi-cloud, so, and we talk about competition all the time. And it's evolving. >> We have a very good relationship with IBM. And listen, you have to be reasonably nuanced in your partnerships. So we're going to partner very heavily with IBM Global Services. We're going to partner very well with IBM Cloud. We're going to compete really hard with Red Hat! That's okay! Well, we'll compliment Linux. The bulk of their revenue's Linux. >> Of course, yeah. >> But make no mistake, we're going to compete hard with OpenShift. That's okay! That doesn't mean our IBM relationship is competitive. There's one piece of that, a very small part of the Red Hat revenue, OpenShift, that we overlap. The rest of it is complementary. We can be nuanced. It's sort of like walking and chewing gum. We can do both. And that's how we play. >> Before you wrap, now you know what we think of you, we think very highly of you, you're a superstar in our minds. However, you got to interview Sushmita, in India-- >> You know who Sushmita is? >> a true Bollywood superstar. Yes, an amazing actress, beautiful, talented. That must have been quite an experience. >> Well I got to tell ya, I was very intimidated. I opened-- >> I'll bet. >> Cause somehow I get assigned all these interviews to do. Malala, I'm usually on the opposite end. Your end. Malala, and Condoleezza Rice, and I told her I was really intimidated by her, and she said "Why?" I said, it's the first time that, I'm usually not tongue tied, but I did not know how to explain to my wife that I was going to be interviewing Ms. Universe. Okay, and she's like "What do you guys do at VMware? What the heck does Sushmita Sen have to do" But it was a good interview, I mean listen, for the India audience, we were celebrating our 20 year anniversary. She is an amazing woman who has achieved something that very few Indians have. And we wanted our Indian audience there to see that women can be successful. She's a big supporter of more women in business, fairness, equality, no prejudice, equal pay, all those things that we stand for. Which is part of our values. And if it weren't for the India audience she probably, I don't know if she would have worked at a Vmworld. We had Malala there, we had Condoleezza Rice at our last sales kickoff. We do these because we want to both teach our employees something, but also inspire them. And sometimes these speakers help with that cause. >> Sanjay, great to see you, thanks for coming on. I know you got to catch a flight. Big day today for you guys at VMware, congratulations. >> Thank you very much for having me. >> Thanks for all your support, great to see you. Great commentary, great insight. Sanjay Poonen, COO at VMware breaking down the announcement of Outposts, its relevance and impact on the market, and more importantly, the VMware AWS relationship. This is theCUBE bringing you all the action, day two of three days of wall-to-wall coverage. Two sets, hundreds of video assets coming, tons of posts on siliconangle.com, where all the coverage is. We'll be right back with more after this short break. (techno music)

[Music] [Applause] [Music] five universe and welcome to another cube conversation on being joined today by Tom burns who's the senior vice president of networking solutions at WMC Tom welcome back to the cube thanks Peter it's great to be here again good to see you so Tom this is gonna be a very very exciting talk conversation we're gonna have and it's going to be about AI so when you go out and talk to customers specifically what are you hearing them is they described their needs their wants their aspirations as they pertain to AI yeah you know Pete we've always been looking at this is this whole digital transformation some studies say that about 70% of enterprises today are looking how to take advantage of the digital transformation that's occurring in fact you're probably familiar with the del 2030 survey where we went out and talked to about 400 different companies of very different sizes and they're looking at all these connected devices at edge computing and all the various changes that are happening from a technology standpoint and certainly AI is one of the hottest areas there's a report I think that was co-sponsored by ServiceNow over 62 percent of the CIOs and the fortune 500 are looking at AI as far as managing their business in the future and it's really about user outcomes it's about how do they improve their businesses their operations their processes their decision making using the capability of compute coming down from a cost perspective and the number of connected devices exploding bringing more and more data to their companies that they can use analyze and put to use cases that really make a difference in their business but they make a difference in their business but they're also often these use cases are a lot more complex they're not we have this little bromide that we use that the first 50 years of computing we're about known process unknown technology we're now entering into an era where we know a little bit more about the technology it's gonna be cloud like but we don't know what the processes are because we're engaging directly with customers or partners in much more complex domains that suggests a lot of things how does how our customers dealing with that new level of complexity and where are they looking to simplify you actually nailed it on the head you know what's happening in our customers environment is they're hiring these data scientists to really look at this data and instead of looking at analyzing the data that's being connected that's being analyzed connected they're spending more time worried about the infrastructure and building the components and looking about allocations of capacity in order to make these data scientist productive and really what we're trying to do is help them get through that particular hurdle so you have the data scientists that are frustrated because they're waiting for the IT department to help them set up and scale the capacity that they need an infrastructure that they need in order to do their job and then you got the IT departments that are very frustrated because they don't know how to manage all this infrastructure so the question around do I go to the cloud or remain on Prem all of this is things that our companies or our customers are continuing to be challenged with now the ideal would be that you can have a cloud experience but have the data reside where it most naturally resides given physics given the cost given bandwidth limitations given regulatory regimes etc so how are you at Dell EMC hoping to provide that sense of an experience based on what the workload is and where the data resides as opposed to some other set of infrastructure choices well that's exciting part is that we're getting ready to announce a new solution called the readied solution for AI and what we've been doing is working with our customers over the last several years looking at these challenges around infrastructure the data analytics the connected devices but giving them an experience that's real-time not letting them worry about how am I going to set this up or management and so forth so we're introducing the ready solution for AI which really focuses on three things one is simplify the AI process the second thing is to ensure that we give them deep in real-time analytics and lastly provide them the level of expertise that they need in a partner in order to make those tools useful and that information useful to their business now we want to not only provide AI to the business but we also want to start utilizing some of these advanced technologies directly into the infrastructure elements themselves to make it more simple is that a big feature of what the writing system for AI is absolutely as I said one of the key value proposition is around making eyes I simple you know we are experts at building infrastructure we have IP around compute storage networking infinity band the things that are capable of putting this infrastructure together so we've tested that based upon customer's input using traditional data analytics libraries and tool sets that the data scientists are going to use already pre tested and certified and then we're bringing this to them in a way which allows them through a service provisioning portal to basically set up and get to work much faster you know the previous tools that were available out there some from our competition there were fifteen twenty twenty-five different steps just to log on just to get enough automation or enough capability in order to get the information that they need the infrastructure allocated for this big data analytics through this service portal we've actually gotten it down to about five clicks with a very user-friendly GUI no CLI required and basically again interacting with the tools that they're used to immediately router the gate like in stage three and then getting them to work and Stage four and Stage five so that they're not worried about the infrastructure not worried about capacity or is it gonna work they basically are one two three four clicks away and they're up and working on the analytics that you know everyone wants them to work on and heaven knows these guys are not cheap so you're talking about the data scientist so presumably when you're saying they're not worried about all those things they're also not worried about when the IT department can get around to doing it so this is gives them the opportunity to self provisioning I got that right that's correct they don't need the IT to come in and set up the network to do the CLI for the provisioning to make sure that there's you know enough VMs or workloads that are properly scheduled in order to give them the capacity that they need they basically are set with the preset platform again let's think about what Dell EMC is really working towards and that's becoming the you know infrastructure provider we believe that the silos of server storage and networking are becoming eliminated that companies want a platform that they can enable this capabilities so you're absolutely right the part about the simplicity or the simplifying the AEA process is really giving the data scientists the tools they need to provision the infrastructure they need very quickly and so that means that the AI or the rather the IT group can actually start acting more like a DevOps organization as opposed to specialists in one or another technology correct but we've also given them the capability by giving the the usual automation and configuration tools that they're used to from some of our software partners such as cloud era so in other words you still want the IT department involved making sure that the infrastructure is meeting the requirements of the users they're giving them what they want but we're simplifying the tools and processes around the IT standpoint as well now we've done a lot of research into what's happening in the big data and now is likely to happen in the AI world and a lot of the problems that companies had with big data was they conflated or they confused the objectives the outcome of a big data project with just getting the infrastructure to work and they walked away off and because they fail to get the infrastructure to work so it sounds as though what you're doing is you're trying to take the infrastructure out of the equation while at the same time going back to the customer saying wherever you want this job to run or this workload to run you're gonna get the same experience irregardless correct but we're gonna get an approved experience as well because of the products that we've put together in this particular solution combined with our compute our scale out now solution from a storage perspective our partnership with Mellanox from an infinity ban or Ethernet switch capability we're going to give them deeper insights and faster insights the performance and scalability of this particular platform is tremendous we believe in certain benchmark studies based upon the Resnick 50 benchmark we've performed anywhere between two and a half to almost three times faster than competition in addition from a storage standpoint you know all of these workloads all the various characteristics have happened you need a ton of AI ops and there's no one in the industry that has the IAP performance that we have with our all-flash Isilon product the capabilities that we have there we believe are somewhere around nine times the competition again the scale out performance while simplifying the overall architecture very very incredible so as we think about where this solution goes and where Dell EMC as a partner goes in this burgeoning and increasingly crucial space of AI how do you regard or how do you think customers are going to be looking to you in a couple years for example with that portal for data scientists just be a portal that focus on provision or do you anticipate the ecosystem getting stronger I think the ecosystem will continue to get stronger and I think that leads to kind of our third value proposition and that is we're building a team of experts we have a services organization that helps customers in the implementation of these particular projects not just provisioning of the infrastructure we have a spectacular lab that we've built based upon the experiences that we have with our customers so we can jointly look at some of these particular areas with our capability and our resources in our labs along with the customer and then obviously we'll continue to do training we have partnerships with companies such with Nvidia and so forth that helps companies build up the AI expertise within their particular space to their businesses so it's not just about us becoming the infrastructure provider it's also being seen as an expert in the industry and helping them go through this digital transformation this journey of being able to use artificial intelligence and deep learning to truly help their business overall from the outcome I once had a CIO tell me that in my world the infrastructure must do no harm that's true that's true they don't fix what's not broken or something but but the truth in matter is is that the way technology is moving today you know CIOs are really challenged with really moving to kind of this future data center software-defined everything the capability of again eliminating the silos and the management and people that are related to those silos and building a platform so that you can enable new applications new workloads new use cases very very quickly that's really what the digital transformation is all about and that's what dello EMC is very focused on and nowhere is that more important than crucial new kinds of workloads like AI get to the outcome don't screw around with the piece parts in between correct let us do that let us do the testing let us do the certifications let us provide already proven libraries and tool sets that they're used to using let us jointly as a community improve on this provisioning portal so that it makes it even easier for the data scientists to focus on what they're really good at and that's building the use cases the algorithms the very most change the models that that help you know every vertical market we've seen different use cases in healthcare automobile transportation manufacturing you know things such as fraud and anomaly detection the capability to look at object recognition etc I think these are going to continue to evolve over time and we've got a host of customers that are already actively starting to work on these particular areas and they're already seeing tremendous business benefits Tom burns senior vice-president of networking and solutions at Dell EMC thanks for beyond - thank you very much [Music]

[Music] [Applause] [Music] hobb universe and welcome to another cube conversation from our beautiful Studios here in Palo Alto California another great conversation today we're here with leon truffula senior vice president of global customer success at one of my favorite technology companies over the years pega systems leon welcome to the cube glad to be here Peter thank you very much for having me now leon pegas had a great track record over a number of years of helping customers build relatively complex applications and domains like crm etc but where is pega today what have you guys been up to most recently well I think that was some of the most exciting work we're doing is helping customers through their digital transformation journeys and it's where we're seeing our customers generate some incredible value and so that that happens to be the space that I think is most exciting at the at the particular moment especially in terms of how it affects the way our customers are engaging with their customers so I want to build on that because we're pretty passionate about this notion of digital transformation let me throw out a couple concepts I agree where you think this might end up so we believe pretty strongly that the route there is a difference between a business and initial business and that difference is how a business uses its data how it formulates it's at its data into assets and that has significant implications because it suggests that the process of digitally transforming is in fact the process of reinstitution iliza work organizing work organizing engagement around what your data tells you and what your data can do for your customers how does that comport with the way you guys are well I'm going to throw a level of context around that absolutely the data is essential it's essential to understand your customer but that is the point I think I think the point has to be the customer and what the customer is trying to accomplish and of course you need the data to be able to support it but really focusing on the customer instead of focusing on what it is you're trying to do internally is what's key for digital's success so yeah we would agree and by the way when so we would say that it is about applying data to the processes of creating and sustaining your customer yes but you're absolutely right we're not just doing digital transformation on our operation so that's pretty important we're doing digital transformation on anything that's important to how the business engages its marketplace yes yes and and and one of the things that we think is essential though is yes you can assemble the data but if you don't understand from the customer's perspective how that data is going to apply to them as they go from channel to channel what you miss is the important aspect of understanding the true customer journey I mean what is it the what is the outcome the customer is trying to accomplish okay in terms of their interaction with you how do you apply that data so that you ensure that they're getting the right next best action in terms of guiding them through that process and how do you make that next best action contextual with what the customer is a cop trying to try to do so for example you may have an engagement with the customer and through your segmentation have decided wow this is a high net worth customer I want to I want to sell them lots of stuff but if they're on your web page around how to cancel their service with you offering them a cross-sell opportunities inappropriate its leveraging that data as well as the context as well as what is the customer trying to accomplish to ensure that that next best action actually drives to the outcome that you're looking for oh it's in so context matters so let me only run another concept by you then so as for number of years I talked about the difference between what we call offer response for fill marketing where the business is projecting an offer and expecting someone who's respond and then they'll fulfill to need match engage where increasingly you're trying to capture information or insight about again as you said what the customers outcome is and then hopefully find a way to match to their journey there are six their success parameters and then engage them to help them achieve their success is that kind of what we're talking about it is it not to engage where in turn it is except that except that our perspective is is that especially in digital channels you you don't necessarily have to be responsive but actually be proactive be proactive in terms of okay I know this is the outcome the customer is trying to achieve what value can I provide to them as they're going through my process so that they get the most out of my experience one it's going to be simple okay it's got to be quick but it's also going to be value-added to them otherwise they'll fail just as doing that you know you're not really relevant to them and they'll find somebody that is but it speeds important so this so I would say that's part of the matching is the ability to understand the customers need but also provide visibility into their future what how to get to the outcome and what not but that's going to require a new way of thinking about building systems and how those systems get applied to engagement what types of things are your customers doing along those lines to improve the hit rate of matching but also sustaining that throughout a customer's journey so I'm gonna tell you the three biggest mistakes that people make and how pega tries to guide them to avoid it so the first mistake that people make in their digital journeys okay is they think in terms of channels and not the customer journey the second biggest mistake they make okay is that they think in this context of a transaction I'm just doing the transaction but not in terms of the outcome that we're trying to accomplish and then honestly the third biggest mistake is they think in silos instead of the end-to-end relationship that you want to have at the customer so so too often what happens is is that companies take an internal view of what they're trying to accomplish rather than the external view of what's the customer trying to accomplish with me so channel transaction silo those that those those three problems so if we can turn that around what we're basically saying let's start with channel we're focusing first and foremost on the context of the customer and where they are in relation to a journey to an outcome is that the first thing that they're not quite so when you think about channels you almost have to think of this as being a channel agnostic point of view because your customer is going to move from channel to channel to channel as we go through the journey as they go through the journey like if I wanted to open a checking account on a with a digital Bank you know I might start with my mobile device don't have enough time to finish it get into the office want to continue the application on my on your website okay run into a problem want to call you the customer expects that they never have to tell you anything that they've already told you and if you actually end up building the logic for how you open something like a checking account in the channels you will never be able to have that and and fluid seamless experience so let me put that in very specific terms if the context of the engagement is bound inside a particularly then you can't track what the customers doing it's a state you can't track what the customers doing across different channels yes exactly so this is why you've got to think of the customer journey okay this is what a customer has to do to open a checking account with me how do you nuance that experience per channel but essentially okay you end up having to reuse that journey to effectively drive in a successful customer experience and that also leads to this question of silo right because sometimes silos are product silos other times they're channel silos or other times they're customer attributes silos and what you're basically describing is if you're going to truly track where the customer is relative to their outcome and acknowledge that different channels provide different ways of engaging and providing value to the customer different points along that journey then you want to break down those silos so that you can be provide a richer experience to the customer wherever they are on the journey I got that right yeah absolutely so it's another big mistake when I talk about silos people think about what am I gonna push to the customer push to the customer and internally as you think away a lot of you know companies are organized they're organized around products so of course those silos within companies want to push whatever they think the customer should have however the customer is the one that's really in charge and the customer doesn't care about your silos they care about the relationship they have with you all right so and whether achieves the outcome rather than uh facilitates and provides a fidelity or to the outcome that they seek yeah so just imagine how terrible would be if through your segmentation you've decided that you know Peter you're a high-value customer I want to sell you lots of stuff and I want to I want to cross sell you something but if in the context of you being on my page around how you cancel my service with me okay flashing you across that lad that's not going to go over very well that's not going to make you more inclined to stay with me now however you may annoy the hell out of me quite frankly if I understood the context and knew that's the right message for you is a retention proposal well then all of a sudden you start to drive improved relevance to the customer which will in turn drive improve success with the customer I mean we you know we're having our user conference in a couple of days June 36 there's pega world and you know we've got some great mainstage speakers and one of the one of the fabulous stories from last year was around house sprint okay was able to across channels drive improved retention okay why because they actually took that journey approach they understood where their customers were the context of what was happening when a customer might be at risk of leaving okay and be able to provide with the right next best action an offer to ensure that that customer stayed with the organization and they've achieved tremendous success as a result of that and this year we're excited about other customers like anthem telling the story around how they're going to drive customer improvement and customer engagement once again by understanding the customer journey the outcomes the customers are trying to achieve and bringing the right message driven by the data in the right time through the right next action so many years ago I was I have a friend who's a Business School professor and I was discussing the adoption of very complex high-value transaction operational and applications like si P and then as we were having this conversation he kind of stopped and he said so you're telling me your customers were actually willing to pour concrete in their business so hagit none of ecosystems nonetheless provides applications provides a platform provides development tools how are you ensuring that your customers aren't pouring concrete on their business when they adopt peg systems well a lot of it has to deal with with a confluence of a bunch of technologies one core to our product is the ability to build for change so all of our products all of our products are built on a no code platform okay so citizen developers were able to actually take control of their applications make changes of course working with IT ok to ensure that they're well integrated with the systems and and things are well designed but we make it very very easy to build an application and then change that application however what's also critically important is to recognize where it is you need to change so pega has invested very heavily in robotics okay and one of the robots that we bring to market is one that captures the metadata of your users keystrokes as they're engaging okay so this is robotic process automation music no robotic process automation is is is a different type of organism this particular robot we call workforce intelligence and Workforce Intelligence captures the metadata of you users keystrokes throws it up to the cloud where AI engine understands the customer journeys that are happening oh this particular user is opening a new account oh now they're changing an address so on and so forth it sees how your users are engaging with technology and honestly how your technology is engaging with users now today what happens is is that the system will generate report that will show you oh we see this is an area for improved automation because we know what your people learn we can tell you that the ROI from implementing this automation will be X the next one is Sierra next one so we've actually prioritizes for you it gives you a report to prioritize for you the areas where you should change to be able to improve the overall experience now as I turn that into practical things that might be for example suggesting what the next sprint is yes very much so that is what's real today let me take you on a journey of the art of the possible now let me tell you what's around the call no I won't go you won't go well let me take you anyway what's net what's around the corner is the ability for us to generate self optimizing applications so today ok will give you a report telling you what your low-hanging fruit is how about if I also asked you hey do you want us to build test it and deploy it for you do you want us to put an RPA bot here a robotic desktop automation there may be a little DPM automation here that's around the corner and it's actually real today in some of our applications it's real today in our applications around retention upsell cross-sell and end-to-end collections and we're driving it more and more into more of our solutions so this is an incredibly exciting time because not only we able to help customers achieve their digital journey but we're also helping them achieve the incremental improvements that frankly you always have to have to implement because we live in a world with no status quo so you always have to be ready for change no that's very true and the just super clear the whole notion of as you said the citizen programmer means we're not working down in primitives we're working very very close to the way the business thinks about problems right yeah so as we think about building an application it's kind of like the manufacturing of software well the manufacturing of software is the only type of manufacturing yet to benefit from CAD cam so our development environment which we call directly capturing objectives is actually incredibly business friendly using metaphors that are familiar to the business you do not write code in fact if you're writing code when you're delivering a Pegasus you are doing it wrong so the citizen developer the the technically savvy business person is able to very very quickly master the capabilities of how to use a pega system and honestly how to build and maintain their own applications so that's how we make it easy to implement change you we're trying to break out of this paradigm where whenever you want to implement something that's a change you've got to go and hire somebody to come in and do a walk through that write a requirement document okay and then throw it over the fence to IT to translate something in Microsoft Word into a language computers can understand I mean that's been the paradigm for the last 60 years we think there's a better way and and that's what our platform is really focused on driving that better way excellent all right we have to stop there William oh thank you Peter it's been a great conversation went very very very fast all right so Leon trifler global customer success SVP pega systems on Peter Burris this has been another cube conversation Leon great thanks very much thank you Peter [Music]

>> Announcer: Live from Madrid, Spain, it's the Cube, covering HPE Discover Madrid 2017, brought to you by Hewlett Packard Enterprise. >> Welcome back to Madrid, Spain everybody, this is the Cube, the leader in live tech coverage. We're here covering HPE Discover 2017. I'm Dave Vellante with my cohost for the week, Peter Burris, Randy Meyer is back, he's the vice president and general manager Synergy and Mission Critical Solutions at Hewlett Packard Enterprise and Paul Shellerd is here, the director of the Center for Theoretical Cosmology at Cambridge University, thank you very much for coming on the Cube. >> It's a pleasure. >> Good to see you again. >> Yeah good to be back for the second time this week. I think that's, day stay outlets play too. >> Talking about computing meets the cosmos. >> Well it's exciting, yesterday we talked about Superdome Flex that we announced, we talked about it in the commercial space, where it's taking HANA and Orcale databases to the next level but there's a whole different side to what you can do with in memory compute. It's all in this high performance computing space. You think about the problems people want to solve in fluid dynamics, in forecasting, in all sorts of analytics problems, high performance compute, one of the things it does is it generates massive amounts of data that people then want to do things with. They want to compare that data to what their model said, okay can I run that against, they want to take that data and visualize it, okay how do I go do that. The more you can do that in memory, it means it's just faster to deal with because you're not going and writing this stuff off the disk, you're not moving it to another cluster back and forth, so we're seeing this burgeoning, the HPC guys would call it fat nodes, where you want to put lots of memory and eliminate the IO to go make their jobs easier and Professor Shallard will talk about a lot of that in terms of what they're doing at the Cosmos Institute, but this is a trend, you don't have to be a university. We're seeing this inside of oil and gas companies, aerospace engineering companies, anybody that's solving these complex computational problems that have an analytical element to whether it's comparative model, visualize, do something with that once you've done that. >> Paul, explain more about what it is you do. >> Well in the Cosmos Group, of which I'm the head, we're interested in two things, cosmology, which is trying to understand where the universe comes from, the whole big bang and then we're interested in black holes, particularly their collisions which produce gravitational waves, so they're the two main areas, relativity and cosmology. >> That's a big topic. I don't even know where to start, I just want to know okay what have you learned and can you summarize it for a lay person, where are you today, what can you share with us that we can understand? >> What we do is we take our mathematical models and we make predictions about the real universe and so we try and compare those to the latest observational data. We're in a particularly exciting period of time at the moment because of a flood of new data about the universe and about black holes and in the last two years, gravitational waves were discovered, there's a Nobel prize this year so lots of things are happening. It's a very data driven science so we have to try and keep up with this flood of new data which is getting larger and larger and also with new types of data, because suddenly gravitational waves are the latest thing to look at. >> What are the sources of data and new sources of data that you're tapping? >> Well, in cosmology we're mainly interested in the cosmic microwave background. >> Peter: Yeah the sources of data are the cosmos. >> Yeah right, so this is relic radiation left over from the big bang fireball, it's like a photograph of the universe, a blueprint and then also in the distribution of galaxies, so 3D maps of the universe and we've only, we're in a new age of exploration, we've only got a tiny fraction of the universe mapped so far and we're trying to extract new information about the origin of the universe from that data. In relativity, we've got these gravitational waves, these ripples in space time, they're traversing across the universe, they're essentially earthquakes in the universe and they're sound waves or seismic waves that propagate to us from these very violent events. >> I want to take you to the gravitational waves because in many respects, it's an example of a lot of what's here in action. Here's what I mean, that the experiment and correct me if I'm wrong, but it's basically, you create a, have two lasers perpendicular to each other, shooting a signal about two or three miles in that direction and it is the most precise experiment ever undertaken because what you're doing is you're measuring the time it takes for one laser versus another laser and that time is a function of the slight stretching that comes from the gravitational rays. That is an unbelievable example of edge computing, where you have just the tolerances to do that, that's not something you can send back to the cloud, you gotta do a lot of the compute right there, right? >> That's right, yes so a gravitational wave comes by and you shrink one way and you stretch the other. >> Peter: It distorts the space time. >> Yeah you become thinner and these tiny, tiny changes are what's measured and nobody expected gravitational waves to be discovered in 2015, we all thought, oh another five years, another five years, they've always been saying, we'll discover them, we'll discover them, but it happened. >> And since then, it's been used two or three times to discover new types of things and there's now a whole, I'm sure this is very centric to what you're doing, there's now a whole concept of gravitational information, can in fact becomes an entirely new branch of cosmology, have I got that right? >> Yeah you have, it's called multimessenger astronomy now because you don't just see the universe in electromagnetic waves, in light, you hear the universe. This is qualitatively different, it's sound waves coming across the universe and so combining these two, the latest event was where they heard the event first, then they turned their telescope and they saw it. So much information came out of that, even information about cosmology, because these signals are traveling hundreds of billions of light years across to us, we're getting a picture of the whole universe as they propagate all that way, so we're able to measure the expansion rate of the universe from that point. >> The techniques for the observational, the technology for observation, what is that, how has that evolved? >> Well you've got the wrong guy here. I'm from the theory group, we're doing the predictions and these guys with their incredible technology, are seeing the data, seeing and it's imagined, the whole point is you've gotta get the predictions and then you've gotta look in the data for a needle in the haystack which is this signature of these black holes colliding. >> You think about that, I have a model, I'm looking for the needle in the haystack, that's a different way to describe an in memory analytic search pattern recognition problem, that's really what it is. This is the world's largest pattern recognition problem. >> Most precise, and literally. >> And that's an observation that confirms your theory right? >> Confirms the theory, maybe it was your theory. >> I'm actually a cosmologist, so in my group we have relativists who are actively working on the black hole collisions and making predictions about this stuff. >> But they're dampening vibration from passing trucks and these things and correcting it, it's unbelievable. But coming back to the technology, the technology is, one of the reasons why this becomes so exciting and becomes practical is because for the first time, the technology has gotten to the point where you can assume that the problem you're trying to solve, that you're focused on and you don't have to translate it in technology terms, so talk a little bit about, because in many respects, that's where business is. Business wants to be able to focus on the problem and how to think the problem differently and have the technology to just respond. They don't want to have to start with the technology and then imagine what they can do with it. >> I think from our point of view, it's a very fast moving field, things are changing, new data's coming in. The data's getting bigger and bigger because instruments are getting packed tighter and tighter, there's more information, so we've got a computational problem as well, so we've got to get more computational power but there's new types of data, like suddenly there's gravitational waves. There's new types of analysis that we want to do so we want to be able to look at this data in a very flexible way and ingest it and explore new ideas more quickly because things are happening so fast, so that's why we've adopted this in memory paradigm for a number of years now and the latest incarnation of this is the HP Superdome flex and that's a shared memory system, so you can just pull in all your data and explore it without carefully programming how the memory is distributed around. We find this is very easy for our users to develop data analytic pipelines to develop their new theoretical models and to compare the two on the single system. It's also very easy for new users to use. You don't have to be an advanced programmer to get going, you can just stay with the science in a sense. >> You gotta have a PhD in Physics to do great in Physics, you don't have to have a PhD in Physics and technology. >> That's right, yeah it's a very flexible program. A flexible architecture with which to program so you can more or less take your laptop pipeline, develop your pipeline on a laptop, take it to the Superdome and then scale it up to these huge memory problems. >> And get it done fast and you can iterate. >> You know these are the most brilliant scientists in the world, bar none, I made the analogy the other day. >> Oh, thanks. >> You're supposed to say aw, chucks. >> Peter: Aw, chucks. >> Present company excepted. >> Oh yeah, that's right. >> I made the analogy of, imagine I.M. Pei or Frank Lloyd Wright or someone had to be their own general contractor, right? No, they're brilliant at designing architectures and imagining things that no one else could imagine and then they had people to go do that. This allows the people to focus on the brilliance of the science without having to go become the expert programmer, we see that in business too. Parallel programming techniques are difficult, spoken like an old tandem guy, parallelism is hard but to the extent that you can free yourself up and focus on the problem and not have to mess around with that, it makes life easier. Some problems parallelize well, but a lot of them don't need to be and you can allow the data to shine, you can allow the science to shine. >> Is it correct that the barrier in your ability to reach a conclusion or make a discovery is the ability to find that needle in a haystack or maybe there are many, but. >> Well, if you're talking about obstacles to progress, I would say computational power isn't the obstacle, it's developing the software pipelines and it's the human personnel, the smart people writing the codes that can look for the needle in the haystack who have the efficient algorithms to do that and if they're cobbled by having to think very hard about the hardware and the architecture they're working with and how they've parallelized the problem, our philosophy is much more that you solve the problem, you validate it, it can be quite inefficient if you like, but as long as it's a working program that gets you to where you want, then your second stage you worry about making it efficient, putting it on accelerators, putting it on GPUs, making it go really fast and that's, for many years now we've bought these very flexible shared memory or in memory is the new word for it, in memory architectures which allow new users, graduate students to come straight in without a Master's degree in high performance computing, they can start to tackle problems straight away. >> It's interesting, we hear the same, you talk about it at the outer reaches of the universe, I hear it at the inner reaches of the universe from the life sciences companies, we want to map the genome and we want to understand the interaction of various drug combinations with that genetic structure to say can I tune exactly a vaccine or a drug or something else for that patient's genetic makeup to improve medical outcomes? The same kind of problem, I want to have all this data that I have to run against a complex genome sequence to find the one that gets me to the answer. From the macro to the micro, we hear this problem in all different sorts of languages. >> One of the things we have our clients, mainly in business asking us all the time, is with each, let me step back, as analysts, not the smartest people in the world, as you'll attest I'm sure for real, as analysts, we like to talk about change and we always talked about mainframe being replaced by minicomputer being replaced by this or that. I like to talk in terms of the problems that computing's been able to take on, it's been able to take on increasingly complex, challenging, more difficult problems as a consequence of the advance of technology, very much like you're saying, the advance of technology allows us to focus increasingly on the problem. What kinds of problems do you think physicists are gonna be able to attack in the next five years or so as we think about the combination of increasingly powerful computing and an increasingly simple approach to use it? >> I think the simplification you're indicating here is really going to more memory. Holding your whole workload in memory, so that you, one of the biggest bottlenecks we find is ingesting the data and then writing it out, but if you can do everything at once, then that's the key element, so one of the things we've been working on a great deal is in situ visualization for example, so that you see the black holes coming together and you see that you've set the right parameters, they haven't missed each other or something's gone wrong with your simulation, so that you do the post-processing at the same time, you never need the intermediate data products, so larger and larger memory and the computational power that balances with that large memory. It's all very well to get a fat node, but you don't have the computational power to use all those terrabytes, so that's why this in memory architecture of the Superdome Flex is much more balanced between the two. What are the problems that we're looking forward to in terms of physics? Well, in cosmology we're looking for these hints about the origin of the universe and we've made a lot of progress analyzing the Plank satellite data about the cosmic microwave background. We're honing in on theories of inflation, which is where all the structure in the universe comes from, from Heisenberg's uncertainty principle, rapid period of expansion just like inflation in the financial markets in the very early universe, okay and so we're trying to identify can we distinguish between different types and are they gonna tell us whether the universe comes from a higher dimensional theory, ten dimensions, gets reduced to three plus one or lots of clues like that, we're looking for statistical fingerprints of these different models. In gravitational waves of course, this whole new area, we think of the cosmic microwave background as a photograph of the early universe, well in fact gravitational waves look right back to the earliest moment, fractions of a nanosecond after the big bang and so it may be that the answers, the clues that we're looking for come from gravitational waves and of course there's so much in astrophysics that we'll learn about compact objects, about neutron stars, about the most energetic events there are in the whole universe. >> I never thought about the idea, because cosmic radiation background goes back what, about 300,000 years if that's right. >> Yeah that's right, you're very well informed, 400,000 years because 300 is. >> Not that well informed. >> 370,000. >> I never thought about the idea of gravitational waves as being noise from the big bang and you make sense with that. >> Well with the cosmic microwave background, we're actually looking for a primordial signal from the big bang, from inflation, so it's yeah. Well anyway, what were you gonna say Randy? >> No, I just, it's amazing the frontiers we're heading down, it's kind of an honor to be able to enable some of these things, I've spent 30 years in the technology business and heard customers tell me you transformed by business or you helped me save costs, you helped me enter a new market. Never before in 30 plus years of being in this business have I had somebody tell me the things that you're providing are helping me understand the origins of the universe. It's an honor to be affiliated with you guys. >> Oh no, the honor's mine Randy, you're producing the hardware, the tools that allow us to do this work. >> Well now the honor's ours for coming onto the Cube. >> That's right, how do we learn more about your work and your discoveries, inclusions. >> In terms of looking at. >> Are there popular authors we could read other than Stephen Hawking? >> Well, read Stephen's books, they're very good, he's got a new one called A Briefer History of Time so it's more accessible than the Brief History of Time. >> So your website is. >> Yeah our website is ctc.cam.ac.uk, the center for theoretical cosmology and we've got some popular pages there, we've got some news stories about the latest things that have happened like the HP partnership that we're developing and some nice videos about the work that we're doing actually, very nice videos of that. >> Certainly, there were several videos run here this week that if people haven't seen them, go out, they're available on Youtube, they're available at your website, they're on Stephen's Facebook page also I think. >> Can you share that website again? >> Well, actually you can get the beautiful videos of Stephen and the rest of his group on the Discover website, is that right? >> I believe so. >> So that's at HP Discover website, but your website is? >> Is ctc.cam.ac.uk and we're just about to upload those videos ourselves. >> Can I make a marketing suggestion. >> Yeah. >> Simplify that. >> Ctc.cam.ac.uk. >> Yeah right, thank you. >> We gotta get the Cube at one of these conferences, one of these physics conferences and talk about gravitational waves. >> Bone up a little bit, you're kind of embarrassing us here, 100,000 years off. >> He's better informed than you are. >> You didn't need to remind me sir. Thanks very much for coming on the Cube, great pleasure having you today. >> Thank you. >> Keep it right there everybody, Mr. Universe and I will be back after this short break. (upbeat techno music)

>> Narrator: Live from Madrid, Spain it's theCube, covering HPE Discover Madrid 2017. Brought to you by Hewlitt Packard Enterprise. >> Welcome back to Madrid everybody. This is theCube, the leader in live tech coverage. My name is Dave Vellante and I'm here with my co-host for the week, Peter Burris, otherwise known as Mr. Universe. This is HPE Discover Madrid 2017. Flynn Maloy is here as the Vice President of Marketing the HP Point Next. >> Hi guys. >> And John Treadway is here as the Senior Vice President of Strategy and Portfolio at Cloud Technology Partners, an HPE company. Gentlemen, great to see you again. Welcome to theCube. >> Great to see you. >> It's been a good week. We were just talking about the clarity that's coming to light with HPE, the portfolio, some of the cool acquisitions. You and I, Flynn, were at this event last year in London. You had the Cheshire Cat smile on your face. You said something big is coming. I can't really tell you about it partly because I can't tell you about it. The other part is we're still shaping it. Then Point Next came out of it. How are you feeling? Give us the update. >> It's been a really exciting year for services. This time last year we knew as Antonio announced, we're going to be bringing our services together after we announced that we're spinning out our outsourcing business. We're bringing technology services at the time forward. We had a new brand coming. We purchased Cloud Cruiser in February so we're investing in the business. We also invested in services back in the engine room all year long to really build up to our announcement this week with Green Lake which takes our consumption services to the next level. Then of course in September we continue to invest and acquire Cloud Technology Partners and by the way brought on our new leadership team with Ana Pinczuk and Parvesh Sethi. For us here at HP it's really been a banner year for services. It's really been transformative for the company and we're excited to lead it going into FY '18. >> John, Cloud Technology Partners specializing, deep technology expertise. You've got an affinity for AWS, you've got a bunch of guys that reinvent this week in close partnership with them. Interesting acquisition from your perspective coming into HPE. What's it been like? What has HP brought you and what have you brought HP? >> That's a fantastic question. We have really found that everything about this experience has exceeded our expectations across the board. When you go into these things you're kind of hoping for the best outcome, which is we're here because we want to be able to grow our business and scale it and HP gives us that scale. We also think that we have a lot of value to add to the credibility around public cloud and the capabilities we bring. You hope that those things turn out to be true. The level of engagement that we're getting across the business with the sellers, with the customers, with the partners is way beyond expectations. I like to say that we're about six months ahead of where we thought we'd be in terms of integration, in terms of capability and expertise. Really bringing that public cloud expertise, not just to AWS, we do a lot of Azure work, we do a lot of Google work as well, really does allow the HPE teams to be able to go into their clients and have a new conversation that they couldn't have a year ago. >> What is that new conversation? >> The new conversation is really about, and we like to use the term "the right mix." I.T. is not just one mode. You're gonna have internal I.T., you're gonna have private clouds. Public cloud is a reality. AWS is the fastest growing company in tech history ever. If you think about that it's a reality for our clients, HPE clients, that public cloud is there. That new capability that we could bring, that credibility is that we have done this for the last seven years with large enterprises across all sorts of industries and domains: Toko, healthcare, financial services in particular. We bring that to the table, combine that with the scale and operational capability of HPE and now we have something that's actually pretty special. >> Just to add, it is about the customers at the end of the day. It's about where do those workloads want to land? Public cloud, private cloud, traditional, those are all tools in your toolbox. What customers want to know is what is the right mix? There are workloads that are ideal for going to the public cloud. There are workloads that are ideal for staying on prem. Finding that right mix, especially by bringing in the capabilities of what needs to go to public cloud that really rounds out our portfolio for hybrid I.T. >> I'm starting to buy the story. The upstarts, the fastest growing company in the world would say old guard trying to hang onto the past. I like the way you framed it as look, we know our customers want to go to the cloud. They want certain workloads to be on prem. We want them to succeed. We're open, we're giving them choice. Maybe two years ago it sounded like bromide. But you're actually putting it into action acquiring a company like CTP. It's interesting what you were saying, John, about well no not just AWS, it's Google, it's Azure. You've got independent perspective on what should go where or on prem. >> We always have so even as a company that derived most of our revenue from public cloud over the last few years, we've never, ever been the company that said everything should go to public cloud. Toss it all, go to Amazon, toss it all, go to Azure. Never been our perspective. We've had methodology for looking through the application portfolio and helping determine where things should go. Very often a large percentage of the portfolio we say it's good where it is, don't move it. Don't move it right away. >> But in the past that's where it ended. You said okay, hey, go figure out, go talk to HPE. >> That's actually a funny thing because we've had this conversation. Literally when we would say okay we'll take care of this part for the public cloud, but you're on your own for the private cloud stuff, in the past HP would do the reverse. We'll help you with the private cloud stuff, and we think this could go to public cloud. But you're kind of on your own with that. Not that there wasn't any capability, but it wasn't really well developed. Now we can say this should go to private cloud, this should go to public cloud and guess what? We can do both. >> Dave: So now you've got a lean-in strategy. >> Absolutely right, as John said the funnels and the response from our customers have been outstanding. As you can imagine, Mike, all of our top customers are saying fantastic, come talk to us, come talk to us. They're having to prioritize where they go over the last few months. We are well ahead of where we were. >> We strongly believe over the years that the goal is not to bring your business to the cloud. It's to bring the cloud to your business. That ultimately means that public cloud will be a subset of the total although Amazon's done a wonderful job of putting forward the new mental model for the future of computing. Can you guys reliably through things like Green Lake and other, can you present yourselves as a cloud company that just doesn't have a public cloud component? >> Let me approach the response to that question in a slightly different way. When you look at our strategy around making hybrid I.T. simple it's not necessarily which cloud is the right cloud? It's not really about that. It's about where should the workloads land? We do believe that the pragmatic answer is you need to be a little bit above all of those choices. They're all in the toolbox. If you look at, for example, our announcement with One Sphere this week that's a perfect example of what customers are asking the industry to do which is to look across all of it. The reality is it's hybrid, it's multi-cloud and speaking at that length. >> But you're saying it's a super set of tools that each are chosen based on the characteristics of workloads, data, whatever it might be, that's right. So John look, as human beings we all get good at stuff. We say I know that person I can stereotype him. I can stereotype that. What's the euristic that your team is using to very quickly look at a workload? Give our audience, our clients a clue here so that they can walk away a little bit and say well that workload naturally probably is going to go here. And that workload's naturally going to go there. What's it like 30 second where you're able to generally get it right 80% of the time? >> It really comes down to a set of factors, right? One factor is just technical fit. Will it work at all? We can knock out a lot of workloads because they're on old Unix or just kind of generally the technical fit isn't there, right? Second thing is from a business case. Does it make sense? Is there gonna be any operational saving against the cost of doing the migration? Because migrating something isn't free right? It's never free. Third is what is the security and governance constraint within which I'm living? If I have a data residency requirement in a country and there's no hyper-scale public cloud presence in that country then that workload needs to stay in that country, right? It's those types of high-level factors we can very quickly go from the list of here's your entire list down to already these are candidates for further evaluation. Then we start to get into sort of deeper analysis. But the top level screen can happen very, very quickly. >> You do that across the, you take an application view, obviously. A workload view. Then how do avoid sort of boiling the ocean? Or do you boil the ocean? You have tools to help do that. >> We do, I mean we've invested a lot in IP, both service IP and software IP in both Point Next also comes with some strong IP in this as well that we've been able to merge in with. Our application assessment methodology is backed by a tool called Aura. Aura is a tool for taking that data, collecting it, and help providing individualization in reporting and decisioning at the high level on these items. Then every application that looks like a great candidate for something that I'm gonna invest in migration, we need to do a deeper analysis. Because it isn't lifting and shifting. It doesn't work for 90% of the applications, or 80%, or 70. It's certainly not anywhere near 50% of the applications. They require a little bit of work, sometimes a lot of work, to be able to have operational scale in a public cloud environment because they're expecting a certain performance and operational characteristic of their internal infrastructure and it's not there. It's a different model in the public cloud. >> A lot of organizations like yours would have a challenge presenting that to a customer because they can't get the attention of the senior leaders. How is it that you guys are able to do that? You were talking I think, off-camera, talking about 20-plus years of experience on average for each of your professionals. Is that one of the secrets to how you've succeeded? >> This is a big thing and why this integration's working so well is that the people, the early team all the way through today of CTP are all seasoned I.T. professionals. We're not kids straight out of school that have only known how to do I.T. in an Amazon way. We have CIOs of banks that are in our executive team, or in our architecture team that have that empathy and understanding of what it means to be in the shoes. Not having this arrogant approach of everything must be a certain way because that's what we believe. That doesn't work. The clients are all different. Every application is a snowflake and needs to be treated as such, needs to be treated like an individual, like a human. You want to be treated like an individual, not like -- >> Stalker! (laughing) >> Gezunheit. (laughing) >> Okay, so now the challenge is how you scale that. How you replicate that globally and scale it and get the word out. Talk about that challenge. >> That's right and one of the big things we're really excited to see is the merger of the IP that comes from CTP along with everything that we have inside of Point Next and then rolling that out to the 5,000 plus consultants that we've got inside of HP and our partners. That's really where we're expecting a lot of the magic to come from is once we really expose the integrated set of what those capabilities are we think, and Ana has said it on stage. We had heard from a couple of analysts that we believe that together we have the largest cloud advisory in the industry today. >> It was interesting we actually had, we've had challenges in the past where we've gone into clients and were starting to get into some pretty serious level of work. We were a younger company, didn't have the scale, and scope, and capability of HPE. Now we're being brought in to these opportunities and the clients are saying HP, you're right here. We can do that. We have the scale to now start doing the larger transformation programs and projects with these clients that we didn't have before. Now we're being invited back in, right? In addition to that being invited in because now we have the cloud competency that we can bring to the table. >> You know what, I kind of want to go back to the point you made earlier about how it's all cloud. That resonates with me. I think it is all cloud depending on where you want to land the various pieces. If that's what you want to call that umbrella I think it makes a ton of sense. You know, a lot of what we've announced this week with Green Lake is about trying to bridge the benefits gap with public cloud as the benchmark for the experience today for what needs to stay on prem. When you sit down and for all those reasons you outlined, whether it's ready, whether it isn't ready, where the data has to sit, or whether or not. There's gonna be x-workloads that need to stay on prem. We've been working hard in the engine room to really build out an experience that can feel to the customer a lot like what you get from the public cloud. That's gonna continue to be an investment area for us. >> If the goal is success for the business then you don't measure success by whether you got to Amazon. >> That's correct. >> The goal of success is the business. You measure success by whether or not the business successfully adopts the technology where the data requires. What's interesting about the change we're experiencing is in many respects for the first time the way of thinking about problems in this industry is going through a radical transformation. Let's credit AWS for catalyzing a lot of that change. >> Absolutely, setting that benchmark. I mean it really is a catalyst. >> But you look at this show, HP has adopted the thought process, it's adopted it. It's no longer in our position to say fine, you want to think this way, we'll help. >> Imagine this, as One Sphere comes up and as we really can manage multi-clouds and as we'll eventually be able to move workloads between the various clouds, manage the whole estate, view the whole estate and everything under it whether it's off-prem or on-prem is all consumption. I mean, how does that change central I.T.? Central I.T. radically changes. If everything's consumed, wherever it is and you've got a visibility to the whole estate and you can move stuff depending on what the right mix is, that's a fundamental change and we're not there yet as an industry. But that's a fundamental change to the role of Central I.T. >> But your CIOs are thinking along those lines. We can verify they are thinking along those lines. >> Again the strategy's coming into focus for me personally. I think us generally. We talked to Ana about services-led, outcome-led. And if it's big chewy outcome like kind of IBM talks well you've got partners to help you do that. Deloitte, we had PWC on. They're big, world-class organizations with deep expertise in retail and manufacturing and oil and gas. You're happy to work with those guys. If it is service-led or outcome-led you can make money whether you're going to Amazon, whether you're staying on prem, whether you're doing some kind of hybrid in between and you're happy to do that as an agnostic, independent player. Now yeah, of course you'd like to sell HP hardware and software, why not? >> I think that's really an important point. When it comes to the infrastructure itself we do believe we have the best infrastructure in the industry, but we play well with others and we always said HPE plays well with others. When it comes to the app layer we are app agnostic. A lot of our biggest competitors are not. When you go out and talk to CIOs today that's really, this is my app, this is my baby. This is the one that I want. They're not really looking for alternatives for that in many cases. When you're thinking agnostic that's really where we think partner, being agnostic, working with all the ad vendors, working with all the SIs, we think that's where the future-- >> And it's a key thing. You guys are younger, but you remember Unix is snake oil. I mean-- >> Designing is a Russian Trump. >> Unix is snake oil and then two years later it's like here our Unix. >> Flynn: It's the best thing ever. >> So you now are in a position to say great, wherever you wanna go we'll take you there. That's powerful because it can be genuine and it can be lucrative. >> What's unlocking here is the ability to actually execute a digital transformation program within the enterprise. One of the big things the public cloud providers brought to us and that HPE's now bringing in through the internal infrastructure is that agility and speed of innovation of the users. Their ability to actually get things done very quickly and reduce the cycle time of innovation. That frankly has always been the core benefit of the public cloud model, that pay-as-you-go, start with what you need, use the platform services as they grow. That model has been there since the beginning and it's over 11 years of AWS at this point. Now with enterprise technology adopting similar models of pay for it when you consume it, we'll provision it in advance, we'll get things going for you, we're giving that model. It's about unlocking the ability for the enterprise to do innovation at scale. >> I wanna end if I can on met Jonathan Buma last night, J.P., J.B., sorry. You're J.T. >> It's confusing. >> But one of the things I learned, a small organization, 200-250 people roughly when you got acquired, but you've got this thing called Doppler, right? Is that what it's called, Doppler? Explain that, explain the thought leadership angles that you guys have. >> Actually from the very beginning. >> The marketing team loves this, it's fantastic. >> So follow up with how. >> From day one there's a few things that we said were core principles, the way that we were going to grow and run the business. I'll talk about one other thing first which was that we were gonna be technology-enabled, technology-enabled services company. That we were gonna invest in IP both at the service level but as the technology level to accelerate the delivery of what we do. The second thing as a core principle is that we were going to lead through thought leadership. So we have been the most prolific producers of independent cloud content as a services firm bar none. Yeah, there's newspapers, magazines, analyst firms like yourself producing a lot of content. The stuff that we're producing is based on direct experience of implementing these solutions in the cloud with our clients so we can bring best practices. We're not talking about our services. We're talking about what is the best practice for any enterprise that wants to get to the cloud. How do you do security? How do you do organizational change? That has a very large following of Doppler both online where we have an email newsletter. But we also do printed publication of our quarterly Dopplers that goes out to a lot of our clients, the CIOs and key partners. That kind of thought leadership has really set us apart from all of the rest of the, even the born in cloud consultancies who never put that investment in. >> Flynn, you're a content guy. >> Absolutely. >> So you've got to really appreciate this. >> That's a dream, it's an absolute dream. One of the things, another proof point as a way to end, services first strategy is what we're doing in the market community at HP more money, energy, content, time is going into how we're talking, thought leadership and services than anything else in the company. We've got not just branding for Point Next and Green Lake, but bringing Doppler forward, bringing those great case studies forward. Putting that kind of content at the tip of the HPE sphere. It's not something you've seen from our company in the past. I think keep your eyes out over the next year. We'll have this conversation in six months and you'll see a lot more from us on that topic. >> Great stuff, congratulations on the process, the exit, the future. Good luck, exciting. >> Thanks guys. >> Really appreciate it. Keep it right there everybody, we'll be back right after this short break. Dave Vallente for Peter Burris from HPE Discover Madrid. This is theCube. (upbeat instrumental music)

>> Announcer: Live from Austin, Texas, It's theCUBE, covering DockerCon 2017. Brought to you by Docker and support from its ecosystem partners. >> Welcome back to theCUBE here in Austin, Texas at DockerCon 2017. I'm Stu Miniman with my cohost for the two days of live broadcast, Jim Kobielus. Happy to welcome back to the program, John Gossman, who is the lead architect with Microsoft Azure. Also part of the keynote this morning. John, had the pleasure of interviewing you two years ago. We went though the obligatory wait, Microsoft Open Source, Linux, and Windows and everything living together. It's like cats and dogs. But thanks so much for joining us again. >> Yeah well as I was saying, that's 14 years in cloud years. So it's been a lot of change in that time, but thanks for having me again. >> Yeah. Absolutely. You said it was three years that you've been working Microsoft and Docker together. 21 years in it, dog or cloud years, if you will. I think Docker is more whales and turtles, as opposed to the dogs. But enough about the cartoons and the animals. Why don't you give our audience just a synopsis of kind of the key messages you were trying to get across in the keynote this morning. >> Okay well the very simple message is that what we enabled this new technology, Hyper-V isolation for Linux containers, is the ability to run Linux containers just seamlessly on Windows using the normal Docker experience. It's just Docker run, BusyBox or Docker run, MySQL, or whatever it is, and it just works. And of course if you know a little more technical detail about containers, you realize that one of the reasons that the containers are the way there are is that all the containers on a box normally share a kernel. And so you can run a Canonical, Ubuntu on user space, on a Red Hat kernel or vice versa. But Windows and Linux kernels are too different. So if you want to run Windows container, it's not going to run easily on Linux and vice versa. And you can still get this effect, if you want it, by also using a virtual machine. But then you've got the management overhead of managing the virtual machine, managing the containers, all the complexity that that involves. You have to get a VHD or AMI or something like that, as well a container image and you lose a lot of that sort of experience. >> John, first of all, I have to say congratulations to Microsoft. When the announcement was made that Windows containers were going to be developed, I have to say that I and most of my peers were a little bit skeptical as to how fast that would work; the development cycle. Probably because we have lots of experience and it's always okay, we understand how many man years this usually takes, but you guys hit and were delivering, got through the Betas, so can you speak to us about where we are with Windows containers? And one of the things people want to kind of understand is, compared to like Linux containers, how do you expect the adoption of that now that it's generally available to roll out? Do I have to wait for the next server refresh, OS refresh, how do you expect your customers to adopt and embrace? >> Well we were able to get this to work so quickly because if you remember, Docker didn't actually invent containers. They took a bunch of kernel primitives that were in Linux and put a really great user experience on it. And I'm not taking anything away from Docker by doing that, because oftentimes in the technology industry, it's easy to make something that was complicated, powerful, but not easy to use. And Windows already had a lot of those kernel primitives, same sort of similar kind of kernel primitives built-in. They had to take out Java javax, I think when Windows 2000. And so it was kind of the same experience. We took the Docker engine, so we got the API, we were using the open source project, so we have complete compatibility. And then we just had to write a basically a new back-end, and that's why it was able to come up rather quickly. And now we're in a mode you know, Windows server updates things more incrementally, than we did in the past. So this will just keep on improving as time goes on. >> Okay, one of the other big announcements in the keynote this morning was LinuxKit. And it was open source project, we actually saw Solomon move it to open source during the keynote, when they laid out the ecosystems for it like IBM, HPE, INTEL and Microsoft. So what does that mean for Microsoft? You are now a provider of Linux? How are we supposed to look at this? >> Yeah. So we're working with all the Linux vendors. So if you saw our blog about the work we did today. We also have announcements from SUSE and Red Hat and Canonical, and the usual people. And one of the things I said in this box, I said look there's the new model is that you could choose both the Linux container that you want and the kernel that you want to run it on. And we're open to all sorts of things. But we have been working with Docker for a long time. On making sure that there was a great experience for running Docker for Linux on Windows. This thing called Docker for Windows. Which they developed. And we have been helping out. And that's basically an earlier generation of this same Linux technology. So it's just the next step on that journey. >> Microsoft's pretty well recognized to have a robust solution for a hybrid cloud. Cause of course you go your Azure stack, that you're putting on premises. There's Azure itself, it's really the cloud first methodology that you've been rolling through and you offer as a service. Containers really anywhere in your environment, baked in anywhere? How should we be thinking about this going forward? >> Yeah absolutely. I mean one of the points of containers in general, one of the attractive parts of containers is that they run everywhere. Including from your laptop, to the various clouds to bare metal, to virtualized environments. And so we have both things. We want Windows containers, where we're the vendor of the container. We want those to work everywhere. And we also, as the vendors of Azure and Azure Stack, and just server system center, and other older enterprise technologies. We want containers to work on all those things. So both directions. I mean, that's kind of the world we're in now, where everything works everywhere. >> Can you square you container strategy as reflected in your partnership with Docker, With your serverless computer strategy for Azure Functions? I'm trying to get a sense for Microsoft's overall approach to running containers as it relates to the Azure strategy. >> In some ways, you can think of this as a serverless functions mode as a step even further. You just deploy a hardware machine and install everything on it. Next thing, you'd have a virtual machine and you install everything. And then you put your code and all its affinities to the container. And with serverless with Azure Functions, it's like, well why do any of that? Just write a function. Now at the same time, we think there's lots of reasons. Under the covers, all of these past systems, going all the way back, that's how Docker started. Run a container underneath the covers. in the same place, it's not literally a Docker container, but the same place down in functions has that sort of a capability. And we're certainly thinking about how Docker can handle for work in that serverless model in the future. >> See one of my core focus areas for Wikibon as an analyst, is looking at developers going more deeply into deep learning and machine learning. To what extent is Microsoft already taking its core tools in that area and containerizing them and enabling access to that functionality through serverless APIs and functions and so forth in Azure? On the serverless stuff, I'm not on the serverless team. I'm not really qualified to explain everything on their end. I do know that the CNT team has a Docker container that they put the bits in. There's the Azure Machine Learning team who's been working a lot of these sort of technologies. I'm just not the right guy to answer that question. >> As you talk to your customers, where does this fit in to the whole discussion? Do containers just happen in the background? Is it helping them with some of their application modernization? Does it help Microsoft change the way we architect things? What's kind of the practitioner, your ultimate end user viewpoint on this? Well cloud adoption is at all points on the curve simultaneously. Even the inside of individual companies. So everybody's in it, in a kind of different place. The two models that I think people have really concentrated on, is on one end, the path at least is infrastructure where you just bring your existing applications and another one would be PADS, where you rewrite the application for a more modern architecture, more cloud centric architecture. And containers fit kind of squarely in the middle of that in some respects. Because in many ways and primarily, I see Docker containers as a better form of infrastructure. It is an easier, more portable way to get all your dependency together and run them everywhere. So a lot of lift-and-shift works is in there, but once you're in containers, it is also easier to break the components apart and put them back together into a more microservice oriented cloud-native model. >> I think that's a great point because we've been having this discussion about okay, there's applications that I'm rewriting, but then I've got this huge amount of applications that I need some way to have the bridge to the future, if you will. Because I don't know, there's one analyst firm that calls it bimodal, but to customers we talked to in general, we don't segment everything we do. I have application type infrastructure and I need to be able to live across multiple environments. Wrapping versus refactoring. >> And they do both. But I always prefer to, you know some people come in and they talk about legacy and they're developers. I'm a developer, right? Developers we always want to rewrite everything. And there's a time and place to doing that. But the legacy applications are required for those applications to work. And if you don't need to refactor that thing, if you can get it into a container or virtual machine or however, and get it into that more environment, and then work around it, re-architect it, it's a whole different set of approaches. It's a good conversation to have with a customer to understand. I've seen people go both too slow, and I see people refactor their whole thing and then try to figure out how to get it to work again. >> So Microsoft has a gigantic user base, What kind of things are you doing to help educate and help the people that had certification or jobs were running exchange to move towards this new kind of world and cloud in general. And containers specifically maybe. >> Well we have a ton of stuff. I'm not familiar with the certification programs myself, but we certainly have our Developer Evangelism team, out going out training people. We've been trying to improve our documentation. And we have a bunch of guidance on cloud migration and things like that. There is a real challenge and it's the same problem for our customers and anybody looking at cloud. Is to re-educate people who have been working in some of their previous moment. Which is another reason again, where the lift and shift stuff is, you can make it more like it is on Premise, or more like it is on your laptop. It makes that journey a little easier. But we're indefinitely in one of those points where the industry is changing so fast, I personally have to spend a lot of time, What's going on? What happened this day? What's new today coming to the conference, I learn new things. >> You bring up a huge challenge that we see. I kind of like Docker has their two delivery models. They've got the Community Edition, CE, and the Enterprise Edition, EE. An EE feels more like traditional software. It's packaged, it's on the regular release cycle. CE is, Solomon talked this morning about the edge pieces. Can I keep up with every six months, or can I have stuff flying at me? People inside of Docker can't keep up with the pace of change that much. What do you see, I mean, I think back to the major Windows operating system releases that we used to, like the Intel tick-tock on releases. It's the pace of change is tough for everyone, how are you helping, you know with you product development and customers, you know, take advantage of things and try to keep up with this rapidly changing ecosystem? >> This is a constant challenge with physically software now. We can't afford to only ever ship things every three years. And at the same time there's stability. So with the major products like Windows, we have these stable branches, where things are pretty much the same going along. And then there's an inactive branch Where things are coming down and the changes and the updates are coming. I'd say the one biggest difference I'd say, but you know I've been in this industry for a long time. So say between the '90s and now, is that we have so much of it is actually off servers. Where when something crashes, we get a crash dump and we can debug the thing and so going out in the field we have much more capability in finding what's going on in the customer base than we did 20 years ago. But other than that, it's just a really hard challenge to both satisfy people that can't have anything to change, and everything changing. >> John you've been watching this for a number of years, what do we still have left to do? We come back to DockerCon next year, you know, we'll have more people, it'll be a bigger event, but you know, what's the progression, what kind of things are you looking forward to the ecosystem and yourself and Docker, knocking down and moving customers forward with? >> The first year was kind of like, what is this thing? Second year was now, the individual Docker container is there now how do you orchestrate them and next step is how do we network these things. And there's an initiative now to standardize on storage, for storage systems and docker containers. Monitoring. There's a lot of things that are still to do. We have a long ways to go. On the other side, I think this other track, which we talked about today, which is that virtualization and containers are going to blur and mend, and I don't think that seven years from now we're going to be talking about containers or virtual machines, we're just going to be saying it's some unit of compute and then there's so much in knobs and tweaks that you want it a little more isolated, you want it a little less isolated, you trade off some performance for something else. >> Business capability, in other words the enterprise architecture framework of business capabilities, will be paramount in terms of composing applications or microservices. From what I understand you saying. >> Yeah, I think where we're really going to get to is a model where people we get past this basics of storage of networking and start working up the next level So things like Helm or DCS Universe, or Storm Stacks, where you can describe more of an application, it just keeps moving up. And so I think in seven years, we won't be talking so much about this, it'll some other disruption, right? But there won't be talking about this virtualization layer as much as building apps again. >> On a visual composition of microservices, what is Microsoft doing, you say that you long ago entered Microsoft during the Vizio acquisition, what's Microsoft doing to enable more visual composition across these functions, across orchestrated team-like environments going forward? >> I think there is some work going on. It's not my area again, on visual composition, despite the fact that I came from Vizio. I kind of got away from that space >> Well I'm betraying my age. I remember that period. >> All right. Well John, always a pleasure catching up with you and thank you so much for joining us for this segment. Look forward to watching Microsoft going forward. >> Thanks. Thank you for having me. We'll be back with lots more coverage here from DockerCon 2017. You're watching theCUBE.

>> Announcer: Live, from Silicon Valley, it's theCUBE, covering Google Cloud Next '17. (funky techno music) >> Welcome back to our live coverage here of Google Next 2017, an event that last year was focused only on Google Cloud. They've actually expanded a bit, they're talking about G Suite, talking about some of the devices, and they bring in a really broad and diverse community, so when I talk to the Google people, it's not one show, it's a handful of shows. I went to the analyst event. My guest for this segment is Chris Wahl, who came in through the community event. So, excited to get that angle. Chris, thanks so much for doing the drive with me from San Francisco down to Palo Alto. For those of us not in the area, it's a 45 minute drive, it's not too bad. It's a beautiful, sunny day. It's great to catch up with you and thanks for coming. >> Always glad to be on, love being a CUBE Alumni, so, I think it's my third time. >> Wow, a three-time Alumni. It's like if you've been a host of Saturday Night Live for like seven times, you know you get the special jacket. - Automatically. >> Things like that. You're getting up there. Three times. It's like, you're not quite in Pak Elsinger area, but you have passed, you've been on more than Andy Jassey now. >> Wow, cool. >> I think that that's pretty impressive. >> Bucket list, accomplished. >> Exactly, so, what brings you to the Google event and tell us a little bit about the community event. >> Yeah, to be honest, I thought it was a spam email at first. I just got an invite saying, hey, we have this Google event going on, and I'm not really plugged in to the Google Universe too much. So I said, cool, I'm interested, I'll take a look. Got invited out by Sarah Novotny to a community focus day. >> Host: Sarah's awesome. Also a CUBE Alum, of course. >> Yeah, Alum, and ran OSCON I think, as a boarder or some kind of management facility for quite a while. So yeah, the Google Cloud Next is this week but on Tuesday. They actually had a bunch of influencers, evangelists, community members, out to spend time with all sorts of Google-y Google-ers, talking around what their vision is around kind of bridging the gap to the enterprise, what their thought around Kubernetes, and just really the community in general were. Which was kind of cool because it was all fresh and clean and new for me. So, it was really great to taste the Kool-Aid, and see how delicious it could be. >> Yeah, so I'm curious what your take is. I remember I did a panel at Interop a couple of years ago, and it was like, basically, hyper-scale, you're-not-Google, so what do you need to do, how do you do it, do you just use Google stuff, can you code like Google, can you act like Google, or are you just an enterprise and you're forced to live in the past. >> I think over the last couple of years, the idea of the Sight Reliability Engineers come out and been more focused on the enterprise and kind of dovetailed into the Dev-Op story. So, it was really interesting to hear, not only trying to talk to the enterprise, but also how they're trying to get the enterprise to kind of stop being the traditional enterprise that it's been. Which I think entirely, it's something that we practitioners have always been trying to do. No one wants to be on-call all the time and fixing these flaming disasters and things like that. But at the same time, you have to recognize that moving that much intrinsic culture poison from one side to the next is hard. They're admitting that too, it's like, we wold love for you guys to be more Google-y, and to use the tools that we have here, but we're not sure you even know what the tools are or how to use them, or what kind of documentation is necessary, or what meet-ups we can go to find my people, you know, the practitioners. >> I want to channel our friends, the Geek Whisperers, and alright Chris, so how did you transition out of being a VMware guy to someone that does cool and interesting things now, because VMware is no longer the coolness. >> That's been the vibe, yeah. It's something I personally have been trying to, I don't think in any technology you want to be that technology specific. VMware, love it, have been doing it for 12 something years, but you don't just want to be pigeon-holed in that kind of silo. Which is actually why I wanted to come out and talk with the folks at Google around what they're doing to build a community. I think it was Sam something-or-other-- >> Host: Sam Ramji. >> Sam Ramji actually came up and said, you know, as long as we're going to exist as a company, we're going to have this community day. It's the first one they've done, and they plan to do it basically infinitely forever, because they realized they had the analysts, and things like that out there, they had all the engineers and developers, but what were they missing? The folk in the trenches that are trying to adopt and use this sort of technology. I like that aspect of it. There weren't any huge, mind-shattering results that were out there, except for I think, me personally, I like that Google kind of admitted that yeah, they hadn't been doing the best job around interfacing with the community and getting IT practitioners and operation-centric folks into the fold, welcoming into the bosom of Google, and that they were trying to work on that. And it's like, okay, awesome. Let's have a conversation, which the other half of the day was an un-conference, where we literally broke up into groups, that we decided ourselves as like a democracy of Google decision-making. We formed eight different groups. Some focused on containers, I actually sat in in a two hour session where we just kind of riffed on abstraction layers and where we should we start working. Is it at the container level, is it at the hypervisor level, is it at the virtual machine level? And it was neat because everyone had a completely different idea and background around that. I felt like I was an alien in that conversation for a lot of it 'cause they're working on solving problems that are totally alien to my world. So I liked all that. >> It's an interesting crowd when the server-less stuff got talked about in the keynote today-- >> Yes! >> There was a big clap and I loved Brian Stevens. He's like, functions are just fragments of code, and they get applause, you know, he's kind of like-- (Chris laughs) >> It's like either remark, I got applause for that. >> Yeah, yeah, it's pretty funny. But you know, that's the kind of people that come to this show, right? So, you checked out a thing called, what was it, Code Labs or something like that? Maybe you could talk a little bit about that. >> Yeah, yeah, there was, I had some notes there that I'd written down. Certification in Code Labs, specifically. So Code Labs was interesting 'cause it's a place that you can, you have to book it in advance, like a day in advance, and from about 11 to seven each day, they just have Google-y Google-ers, you know, very Google-y people out there that say alright, here's all our various APIs, such as the new one where you can query a video and say I'm looking for, I think in the keynote, they had "find me baseball" in this video, and it actually shows you in the timeline where baseball occurs. There's also things to do image tagging and things like that. And, I don't know, it might be difficult to grasp that API interaction at first. And so you can sit down, and they'll show you how to write code in the languages of your choice. Obviously Go is very prominent. I'm a PowerShell developer, so it's like, alright, how would you write that in Curl, and that's maybe our bridge to one another, since I don't know Go and they don't know PowerShell, or the person I was working with. So that was cool, to hear how they approach those things, because I've typically done it as an Ops person. I'm typically looking at it from the perspective of I'm trying to automate some task and feed it into an orchestration engine. And I'm not super deep on APIs in general, I like them, but ... That was cool, I liked that you're basically getting to meet with really, really awesome engineers and SREs to pick their brain and their vast decades of experience on writing code. To work with APIs and things that are Google-centric. So that was awesome. >> So it sounds like you didn't feel like this was a marketing show, right, - [Chris] No! >> that they bring in the engineers, the technical people, I mean it's not far being from San Franscisco from the Google-Plex, the Mothership is nearby. >> Thats's a good point because a lot of these shows have just become a sales pitch in a wolf's clothing or a conference clothing, and this was ... I've never met so many really, really talented engineers all concentrated in one spot. I mean, you've got the rock stars that I think everybody knows, like Sarah, and Kelsey, that are very available and personable, but you also have a whole army of people that have a huge amount of passion around writing code and understand what your problems are and wanting to talk to you. I felt like a person, which I've been a Google customer since, I guess, Google came out, you know, Google apps and things like that. This is really the first time I really started putting faces to the technical practitioners that work there, and they're really interested and excited with what my mundane kind of problems. So, that's kind of cool. >> Yeah, I found they're definitely, they're listening, they're talking, it's really good, because right, we at our firm, we've used Google for a while and it's like, oh wait I have a challenge. Who do I call, who do I email? Nope, you should just watch the YouTube video and use it. C'mon, aren't you smart enough to use these things right? You know, was kind of how we all felt for a while. Interesting. Kinder, gentler Google than we've knew in the past? >> They had the Google leaders circle and the various groups that you could join online, but it was just, you can't fake that kind of raw passion, and I sat down with some of the SREs at the community day, and it was really just, talk to me about what you do, and why, and what tools you use, and what can we do to be better? More specifically, the Dev Rel, the developer relations folks were just awesome. And they're like, is our title threatening? What meet-up should we go to? What can we do to make your life better? And I just kind of, at first, said a few comments and realized, no, this is real. They want to know my day one and day two operations, so that they can find the right tools, or if there isn't one, build one. And I don't know, that's great. I've never seen that at a conference before. So I'm hooked. I definitely plan to go again. >> Alright, so anything you didn't see that you were hoping to see, follow-up that you want to have, other cool stuff going on that you want to share? >> I almost want to do like a plea to Google that throughout the community today and at the conference, there's been a lot of commentary and some, kind of some references to, oh we don't want to tell you how to do things, we don't want to tell you how to build architecture in a certain way. Please do tell me how to do those things. At least give me a reference architecture, or some example environments, because I feel like a lot of it is just, here's some cool things you can do, kind of in isolation. Or here are some things with Kubernetes that kind of exist outside of reality. I'm looking for, alright, I don't have any of that stuff, how do I onboard into that? Here's a white paper, and that kind of jazz. >> Yeah, and we saw, you know, I hate to always bring up AWS, but AWS went from here's this giant toolbox with all these things to right, here's some services, here are some tracks, here are some, not wizards, but you know, templates you can follow for certain things. Here are people that are probably similar to you and, boy, with Google with their AI and ML and all their things that they can do to help us sort out all the TLAs that they've got to. (Chris laughs) You know, they should be able to help going forward because, yeah, Google should be able to personalize all that to be able to work a little bit better for us as opposed to us having to just kind of figure it out a little bit. I know you played with the Google Cloud a little bit yourself-- - Yeah. >> And it wasn't as simple as you were hoping, right? >> It was hard. (both laugh) I mean-- >> Host: C'mon, if you can't figure it out, you know-- >> I don't feel like I'm the sharpest tool in the shed, but I was like, I'm kind of the representative layman ops person, and it felt very convoluted, complex, the documentation was fragmented. I'm like, just give me the wizard so that I can start fishing for myself. I just do that first hit for free, and then I'll take care of it beyond that. So, that would be my one ask to Google as a whole, but otherwise I think the tooling and the people, and the culture are all there, it's just build a few more things and I think we've got some interesting entanglements at the enterprise level once that's done. >> Okay, want to give me the final word, what's going on with you other than, your hometown, your new hometown of Austin, Texas. South By coming, so I know there's a lot of music and fun going on but, what's happening in your world, what's happening with Rubrik? >> Oh yeah, I'll mention South By, definitely will be there, I will not be available online or anything. I'm going to be going into sequester mode and just listen to music with my co-host actually. If you listen to the Datanauts podcast, with Ethan Banks, he's going to come by. So, we'll be at the show I guess if you want to hang out with us, hit us up. Otherwise, Rubrik's been awesome. It's definitely a rocket ship ride and it was actually dove-tailed into quite a few conversations I had while at Google Next. Because movement of data into and around clouds is non-trivial, so that's where the Cloud Data Management world that we're in, kind of fits into that equation, and why I personally wanted to go to this show, but also professionally I thought that there'd be some inroads there to discuss with the other practitioners. >> Absolutely, the whole infrastructure side and how that plays in the public cloud, how it plays with Sass, there's a lot of those discussions going on. Congrats, you guys have been growing some good buzz. You guys have been hiring, too, so check Chris out for all that. We'll be back, lots more coverage here of the Google Cloud Next 2017, you're watching theCUBE. (funky techno music)