Khalid Al Rumaihi, Bahrain Economic Development Board | AWS Summit Bahrain
>> Live from Bahrain, it's theCUBE. Covering AWS Summit Bahrain. Brought to you by Amazon Web Services. >> Hello everyone, welcome to theCUBE's exclusive coverage. We are here in Bahrain in the Middle East for exclusive coverage of AWS's new region in the area. I'm John Furrier, cohost of theCUBE. It's our first time in the Middle East, as we go out into the world and expand theCUBE's mission of bringing you the best content, extracting the signal from the noise, meeting new people, connecting with thought leaders, people creating innovation, creating a new cultural shift with cloud computing. It's a societal global phenomenon, it's a change that's going to impact society, culture, economics, and humans. And this is theCUBE coverage, we're going to continue with that we are excited to have Khalid Al Rumaihi who is the CEO of the Bahrain Economic Development Board. He's the man, and responsible with his team for all the success and vision of bringing an Amazon region into the area. Here in Bahrain, Amazon has announced a region that's going to come in. And we expect to see economic revitalization. We expect to see an amplification of culture. Welcome to theCUBE, thank you for joining me. >> Thanks for having me John. >> Thanks for inviting us, and thanks for having us here. Here in the middle of all the action. Teresa Carlson from Amazon had a vision and you aligned with that vision, you guys are like-minded individuals. You saw something special with digital. >> Right. >> And this is not new. It's not like you woke up one morning and said, hey, let's bring Amazon in. Take us through the history of how we got here with Amazon about to launch a region early 2019 in Bahrain. You guys have had a vision, take us through that. >> You know, I started in my position about three years ago. I remember March 2015, a little more than three years ago. And my first week on the job, was joining his highness the crown prince in a meeting with Teresa. And so, in that meeting, that's what kicked it really off. Teresa heard form his highness, who is the chairman of the Bahrain Economic Development board, the vision for the country. We deregulated our telecom sector about 13, 14 years ago. We were the first country to do that in the Middle East. Which meant that we introduced competition on broadband, on mobile. It dropped prices by about 50%. On connectivity in the country. That attracted Amazon. When they looked at the region, they said, here's a government that's allowing true competition and for a data center obviously broadband communication, and the competitiveness of that price is key. And she was also impressed with his royal highness's vision for the country going forward. We want to become a digital economy, we want to transform this economy from an oil-based economy, to one that is based on information. And so we had a common view. And we determined, at that point, that we were going to do everything in our power to translate the conversation we had there to a reality. And here we are, almost three years later, almost to have a region here. >> And you know, people know my rant and rave, I always talk about, data is the new oil, information is the new oil. In that data and information, digital assets are digital. It a life-blood now of society. Citizen are reacting. Everyone's now connected with mobile devices, you're starting to see autonomous vehicles, you're starting to see a cultural blending between the old world, and then digital. And citizens can get new services, there's more efficiencies but there's actually a better opportunity for the citizens. And also in general. How do you guys look at that when you guys have your meetings, and you're looking at the vision of the future, the citizen benefits. Whether it's an entrepreneur or someone who's just living life. >> Well you know, when we had this discussion with Amazon, we decided to do what we call a cloud first policy. And we decided that we were going to move the government work loads to the cloud. We were going to actually, challenge any government institution, why they're not using the cloud. And it's been phenomenal. Now, it's been phenomenal from a cost saving perspective, which we want to pass on to the citizens. So for the citizens, for be for them to be able to get government services on their mobile phone, to pay their electricity bill to do get their license. And the government, if it reduces its cost can pass that on to that citizen. But more importantly, it's going to allow innovation to take place in the government. We're going to be able to have our education data in the Ministry of Education, communicate with our labor data. We're going to be able to do education in a new way. So it is going to unleash innovation in the government and the way it offers its services. We think it's going to do the same for businesses and for startups. >> We didn't get a chance to film it yesterday, but we were part of with Teresa Carlson's team with you and your startup Bahrain. All the entrepreneurs from the community, very vibrant, talking General Keith Alexander was there, knows a thing or two about cyber and then we had an entrepreneur visionary in John Wood, who's been in the business, but he's also a visionary. He made a comment and you reacted to that around the impact of the AWS region coming here. He was almost like, there's a storm of innovation coming and you align with that. You said, you kind of reacted at dinner last night about it. What is your feeling of what this will bring to the region? 'Cause Amazon has proven that when they put a region out, there's unexpected consequences sometimes like things you might not see. What are you expecting for the impact. For AWS? >> I think it's a game changer. I mean, you said data is the new oil. If we think back to the 30s, this country was the first country to discover oil. When, at that time, Texaco and So Cal started a refinery and started extracting oil, all the industries that developed around it refineries, oilfield engineering, oilfield services. You know, I think we're seeing we're going to see that in the new digital economy with data. Amazon coming here is going to do several things. Number one, it's going to unleash this innovation, it's going to reduce latency for people who are storing data looking to retrieve that. It's going to create new jobs, data scientists. We estimate 10,000 jobs are going to come on the back of this, that is going to be for the entire region. And I get it, I emphasize this is going to be a game changer, not just for the kingdom of Bahrain, but for the entire Middle East. We're already seeing startups who are getting educated about what the cloud can do for them, and the scale, the scale that they can reach by going to the cloud early on, we've seen them in the United States. Why can't this region see a unicorn that is able to be a global leader, just by virtue of, going to the cloud and learning from Amazon. And Amazon, AWS shares our passion for the startup community and what this can do for that. >> I want to get to the what's going to attract business to come into Bahrain. But first about what startup impact Amazon has proven and I heard a comment from one of the startups, Amazon Web Services is for big companies. Whoa, whoa, yeah, big companies are using Amazon now, but they won, they were built on the backs of startups. When Amazon first started and startups still use Amazon. It is a dream for a startup, the cost to get a company up off the ground, the speed of innovation with Amazon has proven startups, this is a big opportunity. And so this is going to impact how you set policy and get out of the way entrepreneurs, do you help them? As you look at policy, is that almost a tough decision on your part? 'Cause you guys are used to helping entrepreneurs, very entrepreneur friendly, but almost do you get out of their way, do you help them? What's the strategy for the startups? How do you look at this, because if the acceleration comes in and the training kicks in, you're going to see a renaissance of entrepreneurs, >> Right? >> What do you do, get out of their way, help them out? What's that? >> You got to balance it. I think, you can't coddle them. You can't do everything for the entrepreneur, there's got to be that grit, the resilience, that hunger at the entrepreneur. I was an entrepreneur before I took this role, and I think you've really got to have that fire in your belly. So what we want to do is we want to create an ecosystem, but we don't want to spoon feed them. So what we've done is for instance, we launched a $100 million venture capital fund of funds. And we said, the government shouldn't invest in startups but let's create a fund of funds that will invite venture capitalists to base themselves here, but we're not going to tell these venture capitalist how to invest. So each startup has to pitch itself to these venture capitalists and make sure that there's justification for it. We're going to create, you know, training, we're going to create elements, the regulation. We introduced a bankruptcy law this year, that is going to allow people to fail and to restructure. So we're going to put the policy in place. We're going to allow capital to be there, we're going to look at our training and education. But again, it really is down to the entrepreneur, to, so you've got to mix you've got to balance it. You've got to say, the burden is also on you to think about what's the market opportunity. Here is what the country will do, but then the rest is up to you. And I think, we're going to see our young youth in the region. We're doing this because this region is transforming. This region needs to create jobs. There's about a 100 million jobs you need to create in the Middle East over the next couple years. You're not going to be able to create that in the normal way. So we want people to become employers become entrepreneurs, rather than just employees and looking for a nine to five job. So it's integral to the vision of the region. >> Entrepreneurship is the engine of innovation. All right, let's talk about the region. You know, we're first out here so I'm kind of new, fresh eyes and you see Dubai out there, you got Asia, China and all these in Hong Kong and Singapore. So you guys have a unique opportunity. Dubai is kind of like a New York, it's hustle bustle is built out. You guys have this feeling like a Silicon Valley vibe. >> Right? >> It feels very open, very friendly, so you don't have to compete with each other. And New York does things, Silicon Valley does things. So you have this entrepreneurial culture. The key is a global co-creation a connection. How are you going to attract businesses? Because there is demand in the US for domiciling in places outside the United States. There's been a lot of competition. >> Sure. >> So are you prepared for companies to come here work with you? I know you guys are doing a lot of work. What do you say to the folks out there saying, I need to have a presence. Can I domicile in Bahrain? What's it like? What's the opportunities for me to connect into a growing ecosystem around Bahrain? >> So I'd say first of all, on the region, I mean, just like in Asia, just like in the US, you can have multiple hubs. So you know Bahrain will be a hub alongside a Dubai or a Riyadh or a Kuwait and so forth or a Abu Dhabi. And our niche is, as a small country, we're going to be very agile. One of the reasons why Amazon chose Bahrain is because we have a team Bahrain approach. And I, you know, I came from the private sector, when you're talking to General Electric, you're not talking to one department in General Electric, especially if you're a large customer. The whole company's going to rally around you and bring a solution to you as a customer. We're going to do that as a country. So with Amazon we got all the various ministries and we took a team Bahrain approach and we said we're going to solve through the economic development board, we're going to solve for your problem. Mondelez, which chose to locate their $100 million facility in Bahrain, built a facility about 30 soccer pitches, and they did it within a year and a half. We reclaimed land and had the land ready for them. They called it 'cause they make Oreos, they call it turning ocean to Oreos. >> Yeah. >> And so it's that agility that is going to differentiate us. In terms of niche, we're very interested in FinTech. We think we're going to take a leadership position not only regionally, but globally in FinTech. We have exciting announcements that we're going to make in FinTech. It's a small country, we can be nimble, agile, startup friendly, and kind of innovate. And so we're determined to carve a niche in open banking, in crypto currency exchanges, interesting innovation areas that we think we can excel at. >> Cloud computing certainly is a driver, artificial intelligence, obviously clearly. The fodder for entrepreneurship because it allows you to do things with data at a scale with a cloud engine, talk about FinTech and banking you can't ignore blockchain and crypto currency, which is bubble-ish right now, and then was kind of cleaning itself out, sorting itself out, but when that starts to settle and it becomes legitimate in the sense of a global access to digital money, or software defined money. >> Right. >> And data, that could be an integral part. How do you guys look at that? I know that's something that everyone's talking about. People are looking to do token kind of business models and there's really hasn't been any leadership globally at all on. >> Right. >> This is a place people can domicile, here Malta, here, there and there. So how do you guys look at that market, are you thinking about it, are you kicking the tires, what's happening? >> We're looking at FinTech and saying, really, beyond all the logos and all that. We're looking to reduce the friction for a customer doing the simple things. Looking at aggregating your accounts, understanding how you're spending money, looking at how to transfer money, looking at how to raise capital. If we can look at reducing the friction for people around these challenges, these day to day challenges and use our country as a pilot for doing that. Then imagine the potential that once you illustrate the potential here, you could go replicate it elsewhere. So we're very interested in blockchain. So you talk about crypto currencies, I think the real interesting element is the blockchain opportunity in FinTech and beyond. How can you allow the distributed ledger to have multiple applications. We're going to introduce issuing car licensing by a blockchain. Land, real estate transactions via blockchain. In addition to that, we're looking at open banking and allowing open banking to be prevalent here and allowing entrepreneurs to plug in and get access to that data and innovate around that. So that's how we're thinking about innovation in FinTech. >> Really, thanks for coming on and spending the time. I know you're super busy, and thanks for hosting us with theCUBE as part of the Amazon contingent. I give you the final word for the folks watching out there. What should they know about Bahrain that they might not know about it? And how do they engage with you guys? What are you guys doing? How should someone contact you? How do we engage? And what's the secret sauce of the Bahrain plan? >> Well, first of all, I'm going to plug my institution. It's simple, look at bahrainedb.com. It's on the internet. It's going to give you everything you need about what Bahrain. And what I'd say is, this is a small, but you know in this, in today's world, a global world and interconnected world, small is beautiful. So we're a small, forward thinking country. We're in a region that is about $1.5 trillion in terms of just the Gulf Cooperation Council. And here is a great gateway for tapping into that opportunity. We're about 30 minutes from the kingdom of Saudi Arabia which is doing wonderful things with Vision 2030, and you can be in Bahrain accessing that opportunity. And so I'd invite you to come, look at our website and the Bahrainedb will help you translate that kind of opportunity to a reality. >> Khalid, Chief Executive of Economic Development Board in Bahrain. Bold move congratulations. Bold moves have bold payoffs. Big bet with Amazon. >> Thanks, for having me John. >> Thanks for coming on. It's theCUBE here, we're live in Bahrain here at the Ritz Carlton for AWS summit 2018 here in the Middle East. I'm John Furrier. We'll be back with more coverage after this short break. (upbeat music)
SUMMARY :
Brought to you by Amazon Web Services. Welcome to theCUBE, thank you for joining me. Here in the middle of all the action. It's not like you woke up one morning and said, to translate the conversation we had there to a reality. How do you guys look at that when you guys So for the citizens, for be for them to be able to get to that around the impact of the AWS region coming here. And I get it, I emphasize this is going to be And so this is going to impact how you set policy We're going to create, you know, training, So you guys have a unique opportunity. So you have this entrepreneurial culture. What's the opportunities for me to connect and bring a solution to you as a customer. that is going to differentiate us. to do things with data at a scale with a cloud engine, How do you guys look at that? So how do you guys look at that market, and allowing open banking to be prevalent here And how do they engage with you guys? It's going to give you everything you need about what Bahrain. Big bet with Amazon. for AWS summit 2018 here in the Middle East.
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Tala Fakhro, Bahrain Economic Development Board | AWS Summit Bahrain
>> Live from Bahrain, it's theCUBE. Covering AWS Summit Bahrain. Brought to you by Amazon Web Services. >> Hello everyone, welcome back to theCUBE's exclusive coverage live here in Bahrain. This is our exclusive coverage of Amazon's new region we're covering. Part of AWS Summit, first time here in the Middle East for theCUBE. We're excited to be here. Next guest is Tala Fakhro, Executive Director of Market and Strategy Intelligence of Bahrain's Economic Development Board, also known as the EDB. >> That's right! >> Great to see you. Thanks for coming on. >> Thanks for having me. >> I've learned so much and it was great to meet you last night and have a conversation around some of the things you are working on. The Economic Development Board is a big part of this digital first, cloud first strategy. >> That's right. >> And Amazon's at the center of it. They're going to drop a region in here. This is really big news and it's certainly got our attention. And I've learned so much about what's happening in the startup community. >> Yes, we are very-- >> You've got a lot going on. What's the impact of the AWS region mean for Bahrain, the region, and the economic development opportunity? >> We took a look at Bahrain, and we decided we are going to have to transform this economy from an oil dependent one into a digital one. It just, it seemed like the right thing to do. And having Amazon here, attracting Amazon, allows us to plant that flag to say we are serious, we want to do this. And we will do what we need to do. We, we work together as a government. You know Bahrain is unique because we can do we can do things really fast when we want to. We built the Formula One Racetrack in 14 months, which is unheard of. And we did the same for Amazon. We engaged with them at every level. It wasn't just let's talk about this plot of land here, or this fiber optic cable there. We had the government engaged in legislation, and regulation and education. Every part of the government was actively pushing for this transaction. >> And I think that's an important point. I want to just amplify and double down on that and talk about it, because I think culturally, Bahrain, what I learned was this is a culture of fast moving, open, friendly but pragmatic people. >> Absolutely. >> And that's Amazon's ethos. >> Absolutely. >> Scale, move fast, and innovate. >> Absolutely. We, we've been a trading nation all our lives since time immemorial, you know. We're a tiny little country in the middle of the map. We were cross-border trading before we knew what that was called. So this is something not unique to us. It is part of our DNA, and we found a good match with Amazon. They wanted all the same things we wanted and they are genuinely interested in making the ecosystem of the countries in which they install their regions better. And we found that to be very attractive for us. >> So I've got to ask you, as Amazon comes in they're expected to have that, this region up and running in the beginning of 2019. >> That's right. >> Which is just right around the corner, so they're running fast, so congratulations. >> Thank you. >> It's the new Formula One Racetrack for cloud computing. What is driving the demand for cloud computing? Because obviously we've seen the history of what's happened in North America with startups. >> That's right. >> And as Amazon goes around the world, there's a growth engine underneath Amazon. What's driving the demand for cloud computing in the region? >> Well, 96% by some measures of our entire economy are startups or SMEs. So you could imagine that the cost savings that Amazon offers is extremely attractive. In addition, the volatility of oil prices has put a big crunch on the government budget and so they are also attracted to the idea of saving some money on the cloud. And the government is a big employer and a big consumer. So they really drive the economy. >> Yeah. >> So in both, it was a win-win for everybody. We are really interested in making sure that our Startup scene is vibrant and is scalable. And cloud is the way to do that. It allows you to use as much as you need and pay for only what you would consume, so it's great. >> And so, Khalid Al Rumaihi, the CEO of the EDB. >> Yes. >> Who's a very good visionary. He has private sector background, super smart. Really enjoyed that conversation. But one of the things that we talked about was we always say in theCUBE and sometimes debate this, but data is the new oil. >> Absolutely. >> Couldn't be more indicative of an oil region, and you mentioned that in moving off the dependence of oil, or getting into a new market like data, data needs refineries as an economic opportunity. So he mentions, Vintech as a big driver for what could be possible in Bahrain as a core competency. When you do your research and your insight and intelligent analysis of the data of what's going on the macro level, is that consistent of what you are seeing that there's a need for this digital refinery, being a center point of innovation? And if so, what does that mean? What is, how should people understand that Bahrain is a small country in a big region? >> It is a small-- >> How do you differentiate? How do you take a leadership opportunity? >> Well, Bahrain is a small country but it is a small country that's rich in one thing. If it's not rich in oil, it's rich in its people. We are bilingual. Many of us are trilingual. We've always been open and outgoing and we've been willing to make partnerships and friends with other nations and other places. So we think that our human capital is coming together with the hard infrastructure that a region will bring. It makes it a, you know, a real good proposition. And it allows for our students, who are, by the way, already starting to be cloud trained. Over 2500 Bahrainis have signed up for cloud training since the program started six months ago. >> Yeah. >> That's a huge proportion given our population. That's a much faster rate than India or China for example. >> Yeah. >> So this shows you how much, how willing we are. You know coding is the new English. We learned English in the 70's so that we could compete globally. Now we are learning coding to do the same thing. >> And that's super important. Let's talk about the human capital side of it, 'cause I think this is a good point that a lot of people overlook. Everyone's now connected with mobile devices, so connectedness is now common. So coding is the new language. Digital is the new culture. How are you guys looking at transforming some of the day-to-day citizen roles? Because now you have opportunities to serve citizens from a government standpoint and to get enable them to be successful. And one of the things that I noticed at the Startup Bahrain sessions I was attending yesterday was the vibrant entrepreneurs. They're opinionated, which I love. 'Cause that's what entrepreneurs are. They're like, come on, let's move faster. Where's the cash? Where's the capital? So the human capital seems to be a big equation here. What are you guys doing to facilitate that? Where are you guys on the progress bar in your mind? Are people coding at a young age? Has it started? Is it, what's, what's the progress? Can you take us through the plan? >> Well we, as I mentioned, for a cloud computing, specifically we already have programs in place. We also have many other initiatives coming up through Udacity, through Carcera, through others. We are bringing them to Bahrain to have the technical skills added to the human capital skill set that we already have. But I think most importantly, we are making it important. We are making it a forefront of the government agenda. You know, we are making it something that is a requirement. And I think that as we set our national economic strategy for the next four years, human capital is a crucial driver for that and it is going to have it's very own chapter with all the recommendations and all the initiatives that we think need to be done in order to increase, not just our stem cell but also our creativity, our entrepreneurship, >> Yeah. >> And all the things that had made us great in the past. >> You know as I was observing also, talking to your CEO about, I've seen people trying to replicate Silicon Valley trying to manufacture innovation in a way or trying to get a momentum. It's really hard. But what you guys I think have done or have here that's hard to do or hard to replicate or manufacture out of thin air is you guys have actually built a community of people. I see the entrepreneurs. I see the support around them through the EDB. You have money? >> We do. >> And you have growth coming. The other stuff's mechanics. How do you get funded? How to do this? How are you looking at that? When you look at the research and you dig into, and sometimes the best move is just let it develop. Get out of the way and let the entrepreneurs develop. How are you guys letting this develop because I won't say that Bahrain has an identity crisis. I think they have an opportunity to set a new identity. >> Absolutely. >> How do you look at that? And how do you guys see that opportunity? How do you talk about it? >> Well, you can't buy innovation. I think we've proven that enough times, that government is no good at making people innovate. But what we can do is make life easier for those who want to innovate. So what we want to do is pave the way. Allow for the opportunities to be there. And then, you know, then it's every man for himself and the free market will compete. We're a very free market oriented entity and government and so all we're going to do is we're going to get out of the way. But we're going to make sure that the path is as clear as we can make it. We are going to make sure that whatever we can do to help, we will. Whether that's bringing somebody like an Amazon here, to have the people here or the Al Waha Fund which is a venture capital fund to fund, which was just launched and which is already invested in. And three or four independently managed >> Yeah. >> Venture capital funds. We feel like these kinds of things, where we're not directly funding but we are encouraging, motivating, helping, that's the role of the government. >> And I also want to just to say to the folks watching, you guys and give you guys some props, you don't just talk it, you walk it. And I think what I noticed in the sessions yesterday and meeting some of the top policy makers and the entrepreneurs was you guys are actually doing the work. >> Oh, we're trying. >> And Teresa Carlson's success in Washington D.C. with Amazon web services really is a testament that if you do the work, the results will pay off. And when Teresa came to Washington DC, Amazon Cloud Computing was like, whoa it'll never work. It is not secure. You know, now they are winning. They are doing extremely well. I've seen the model. Everyone's emulating and moving towards. You guys are doing the work. I see the check boxes. But there's still some work to do. EKYC, other things. >> Yup. >> So congratulations. >> Thank you very much. >> So the question is, what do you got done and what is to do? And what does that mean for people who want to come either work here or collaborate with Bahrain? 'Cause if you check the boxes you're going to be set up. What's the status? >> Well, the first thing we wanted to do was to make sure that the soft infrastructure was there, so we, as a government passed what we call the digital ecosystem package. So that's data protection. That's electronic transactions laws. There's a new law that's in the process that will allow people who are storing data on Amazon's region in Bahrain to bring their own laws with them. So that there are no issues with conflict of laws. >> On the compliance side? >> Exactly. >> Yeah. >> So you know, it's as if they are storing in Saudi or Kuwait. >> Yeah. >> But they are storing here. So these kinds of things, this was the first step. And we've passed a bunch of those laws and we think that they are very important. In addition, as I mentioned, we have the funding situation. We begin to look at that. We hope that with this-- >> That's a hundred million fund of funds. >> That's a hundred million dollars fund to fund. >> Fund to fund, which means that you are going to enable private sector-- >> Correct. >> And professionals to come in. >> Absolutely. People who know what they're doing, who have done it before, in the region and outside of the region, whether it's Silicon Valley or Dubai. They're going to come here and they're going to look at the Bahraini startups, and that gives us the chance to compete on the world stage and shine. And it also gives us the chance to up our game. Once you see the competition, then you can >> Yeah. >> Fix and adjust and do what you need to do. And that's what we want. We want them. We're not going to help spoonfeed them. >> Yeah. >> We're not going to give them charity. This is, you are going to compete because what we dream is that Bahrain will eventually become a global player, and we think we can do that. That's our vision. That's what we want to do, and that's where we are headed. >> So you guys are competitive? >> We have to be. (John laughing) We're a tie, we are the underdog. >> Yeah. >> But sometimes underdogs win. >> You know as I was saying also observing that, we're our first time here with theCUBE in the region. So I was noticing that, you know, we see a lot of events in Dubai. And Dubai is very blown, built, blown up now and is developed. Bahrain feels like Silicon Valley because New York is different than say, the San Francisco Bay area, Silicon Valley. But they don't have to be each other. New York is New York. Hustle, bustle. Silicon Valley is where innovation is. It feels like you guys have that same kind of-- >> We do. >> Vibe here. >> We do, and a rising tide lifts all ships. Where there's good for the Emirates and Saudi, there's also good for Bahrain. It's a region at the end of the day. We're too small to be a player on our own. But one thing I wanted to touch on, you mentioned, that, you know, with the Silicon Valley. The difference between New York and Silicon Valley is everybody knows everybody in Silicon Valley. So if you are an entrepreneur and you have a good idea, you can easily access the people that you need to access. >> Yeah. >> We think Bahrain has that advantage too. And this is-- >> Yeah. >> Clearly demonstrated in the Amazon transaction because you know at the time when we could, we had everyone from His Royal Highness, the Crown Prince on down. If we needed them, they were a phone call away. >> And people are accessible here. They're open. >> They're open. >> They're very friendly. But it's kind of, I won't say no, it's kind of no nonsense in the sense of people just want, get to the point. Right? But it's not in your face like a East Coast New York kind of thing. >> Well, we're not there yet. (John laughing) Give us time. >> All right, so back to the access to capital concept because I think first of all, we're going to open up our doors >> Yes. >> With theCUBE in Silicon Valley for you guys. So very impressive. Consider that an open invitation. But now you're talking about networks. As you built community outside of Bahrain, what are some of the things that you guys are trying to do? What does the research say to do? Is it, is there regions that you see that you need to connect through? Obviously, you want to build some communications with other groups. What's the data show for you guys? What's the sequence of execution? >> So I think what we need to do is we really need to focus on the partners that we have and enhance that relationship. But also we need to look a little bit deeper. So I think India and China are areas of interest for us as well because they are interested in this part of the world, and we need to improve our relationship with Silicon Valley. Not just giving them money. >> Yeah. >> Because everyone wants to give Silicon valley money. But we want to really learn-- >> Yeah. >> And understand what they have done, why it's worked there, why it doesn't work elsewhere, and apply some of those lessons here. >> And bring some collaborations, certainly. >> Absolutely. >> Well, people are leaving Silicon Valley and I know that most startups and growing companies have engineering teams all over the world so it's a global economy. >> Absolutely. >> Final question for you as we wrap up. What is going to attract, folks you are, or, let me rephrase that. What should companies know about Bahrain if they want to engage with you guys here and work with you, or domicile here and create a group here? >> Well first of all, they should know that they don't need to involve anyone else because they can come in and set up on their own. 100% foreign ownership is something that we have here. Where it's a very liberal economy. It's a great place to live. and that sounds facetious but it's actually really important because talent is the crucial component of every success for these companies. And people like to live here. People enjoy it. I think you'll find a welcoming environment. You'll find an environment where if you have an issue, you can raise it to the highest level very easily. >> Got it. >> And EDB is here to help with that. >> Well Tala, thank you coming on. >> Thank you. >> Tala Fakhro, Executive Director of the Bahrain Economic Development Board, the EDB. They have a website. You can engage them obviously doing great things. This is the calm before the storm. As Amazon Web Services Region gets up and running, we expect to see a lot of growth and unexpected things. >> Yeah. >> Unexpected, unintended consequences. Be careful what you wish for, Right? >> Well. >> I mean, it's coming. >> It's coming and we're waiting. >> Thanks for joining us. >> Thank you so much. >> I'm John Furrier with theCUBE. You can reach me at @furrier on Twitter. Bringing you all the action here in Bahrain for our exclusive coverage of the Amazon's new region in the area here in Bahrain and through the Middle East. Thanks for watching. Stay with us for more live coverage here at the Ritz Carlton for AWS summit in Bahrain 2018. We'll be right back. (bright music)
SUMMARY :
Brought to you by Amazon Web Services. also known as the EDB. Great to see you. the things you are working on. And Amazon's at the center of it. What's the impact of the AWS region mean for Bahrain, It just, it seemed like the right thing to do. And I think that's an important point. in making the ecosystem of the countries in the beginning of 2019. around the corner, What is driving the demand for cloud computing? And as Amazon goes around the world, And the government is a big employer and a big consumer. And cloud is the way to do that. But one of the things that we talked about is that consistent of what you are seeing since the program started six months ago. That's a much faster rate than India or China for example. We learned English in the 70's So the human capital seems to be a big equation here. We are making it a forefront of the government agenda. But what you guys I think have done and sometimes the best move is just let it develop. that the path is as clear as we can make it. that's the role of the government. and meeting some of the top policy makers that if you do the work, the results will pay off. So the question is, what do you got done Well, the first thing we wanted to do So you know, it's as if they are storing and we think that they are very important. to come in. in the region and outside of the region, and do what you need to do. This is, you are going to compete We have to be. So I was noticing that, you know, It's a region at the end of the day. And this is-- Clearly demonstrated in the Amazon transaction And people are accessible here. in the sense of people just want, get to the point. Well, we're not there yet. What's the data show for you guys? and we need to improve our relationship with Silicon Valley. But we want to really learn-- and apply some of those lessons here. have engineering teams all over the world What is going to attract, folks you are, or, because talent is the crucial component thank you coming on. This is the calm before the storm. Be careful what you wish for, Right? for our exclusive coverage of the Amazon's new region
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Bill Allen, Los Angeles Economic Development | AWS Imagine 2018
>> From the Amazon Meeting Center in downtown Seattle, it's theCUBE. Covering: Imagine A Better World, A Global Education Conference. Sponsored by Amazon Web Services. >> Hey welcome back everybody, Jeff Frick here with theCUBE. We're in downtown Seattle at the AWS IMAGINE education event, first time ever, 900 people registered, over 20 countries represented, Teresa gave the keynote, a lot of exciting stuff. And one of the big announcements is some of the work that's happening down in Los Angeles with all the community colleges there. We're excited to have, right off the keynote stage, he's Bill Allen, the CEO of the LA Economic Development Corporation, who's been instrumental in getting this thing off the ground. Bill, good to see you. >> Jeff, it's great to be with you today. This is an exciting moment for us, rolling out this very successful pilot program to all 19 colleges that are part of the LA Regional Consortium. >> So let's jump in, it's called the CA Cloud Workforce Project. >> Yeah, the California Cloud Workforce Project. We have obviously millions of businesses in California, in our own region 250,000 business with employees that are looking to convert to the cloud, take advantage of the exciting tools and resources available to them in the cloud, but they need the skilled workers in these firms to help migrate this transition and that's what our community colleges are stepping up to provide with the help of Amazon Web Services and AWS Educate. >> So it's really interesting cause you know it's a special role that community colleges play within the whole education system, and we could have a whole long debate over adult beverages on a Friday about the state of the education system but specifically here, there is a huge gap and people think technology's taking jobs away. They're taking some jobs away, but they're opening up a ton of new jobs and go no further than looking at the jobs open recs, there's lots and lots and lots of jobs to fill. So how did it come to be to tie that back directly to real skills, that you can actually have real kids take real jobs? >> Well we see these transitions happening all across the industry sectors in Los Angeles and we have a broad array: aerospace, entertainment, digital media, life sciences, transportation logistics. >> It's the little technology, right. >> Advanced transportation. they're all undergoing significant changes and they're all becoming more technology enabled, more technology dependent. And the opportunity exists to train workers for these technology enabled jobs that provide good wages and good benefits, and help our businesses compete globally and take advantage, fully leverage all these advances and innovations. We formed a center for a competitive workforce with all of our 19 colleges, using their labeled market researcher economists and our own economists in the institute for applied economics at the LAEDC, to study the evolving demand for labor and skills in the various occupations in these industry sectors and compare that against the supply side of our labor market. >> Right, right. >> To enhance our talent development pipeline, and its led to new programs such as this. This was one of the clear areas of opportunity was cloud computing skills. The first program we launched at Santa Monica College, had two sections they rapidly sold out, we had to expand it to seven sections. More than 300 students participated in the first year of courses. 230 are signed up for this Fall 2018. And it's an extraordinarily successful program, but now the other 18 community college presidents have all stepped up and said we're going to roll this out on our campuses beginning this August at East Los Angeles college and historic East LA, part of our community which, speaks to the diversity opportunities. >> Right. >> We have a very diverse population in Los Angeles and many of our communities have been underrepresented historically in the technology fields. They are really interested in accessing the skills and opportunities, and they are really taking up these courses with enthusiasm from our local high schools to our community colleges. And I think it's going to help us in Los Angeles really diversity our technology workforce, and that helps our companies expand globally. >> Right, so I'm just curious, what are some of the skills when you did the research that popped up in terms of specific types of jobs? Because we've all see the pictures of data centers, they are usually pretty clean, there's not a lot of people walking around. But there are people that really need to make it go. So what were some of those kind of job titles and job skills that leapt out that have such demand, and field demand. >> There's so much need for data scientist, there's so much need for machine learning capabilities, there's so much need for basic cloud computing, cyber security, really all of these advanced technologies that are data dependent, data analytic, data science, really are emerging as important components of each and every industry sector that I mentioned earlier that exists in our community and throughout the world. And so our job is to try and share that knowledge with our community colleges, our state universities, our four year public and private institutions, and even our k-12 institutions so they can begin to adjust their curriculum to ensure that they're creating pathways of learning at the earliest ages, and then specific coursework in these emerging opportunities throughout the career ladder, throughout the career development pipeline in the LA area. >> So I want to touch base on the k-12 because I think an interesting component of this program is each community college is paired up with at least one, I don't know if there's more than one high school in their area. And it's always been kind of interesting to me that it's been so hard to get kind of CS baked into kind of the standard high school curriculum. You've got kind of the standard math track with trig and Calc, and Algebra I and Algebra II, you've got kind of the standard science track with Physics, and Bio, and Chem. But it's been really hard to wedge CS into that. So are you finding with programs like this, kind of the adoption or the embracing of the CS curriculum at these lower, lower levels is finally getting some steam? >> We are, interestingly our students have often been ahead of our institutions in understanding the demand and the opportunity, and they've been clamoring for these kinds of opportunities. And our industries are becoming more aware of the roll that they can play in helping our schools develop the curriculum, purchase, acquire, maintain the equipment associated with this. Whether it's hardware, or software. And these partnerships that are emerging originally around some theme based academies in our schools, both charter schools and traditional public schools have been helping the broader school districts engage more deeply in the development of curriculum to prepare a more technologically literate workforce for the future. >> Right, now what if you could speak a little to the public private partnership. You're with the economic development corporation, you mentioned LA chamber of commerce's involved and now you've got a big company like AWS, there's a lot of resources to bring to bare and also a lot of open job recs. How does that work, and how have they helped you partner with Amazon AWS kind of move your initiative forward? >> So Amazon and the AWS platform have been terrific partners and specifically the AWS education initiative, have been terrific partners and are really shining the way, lighting the path for other major employers in our region. The students who graduate with this program will not only be valuable to Amazon itself but so many of its customers who are migrating to the cloud platform. But we have companies like Northrop Grumman who are partnering with community colleges to develop talent for their joint strike fighter program in the North end of our county, and hiring people for well paying jobs. Amazon has premier partners in their AWS educate partner program like Anaca who are providing internships for the graduates of this program. So the public and private sector are working closely together, that's why the LAEDC and the LA chamber were asked to get involved in this so we can bring employers to the table, who are really forward looking in their approaches to developing their future talent pipeline. And really desirous of developing the more diverse talent base that is in Los Angeles to fill the needs as so many of the workers in these industries are aging out of the workforce. We need a significant number of newly skilled young people in our communities to take on the future of each of these industries. >> Right, so we're both big fans of Teresa Carlson she kicked things off today. If we come back a year from today, which I assume we will, what are we going to be talking about? How do you see kind of the next year? What are your kind of short term goals and more medium term goals? I won't even ask you about long term goals. >> As I mentioned we had a few hundred students sign up for this so much so that we had to expand the sections from two to seven, I think you're going to see thousands of students taking advantage of this across our region. We have 300,000 students in our community colleges in this LA regional consortium. >> 300 thousand? >> 300 thousand students. >> Make a big impact. >> And I think a significant number of them are going to want to avail themselves of these types of opportunities. We're projecting through our center for competitive workforce, thousands of job openings in this area and so we have a ways to go of scaling this up to the thousands of students who should be taking these courses, and preparing themselves for the well paying jobs in these careers in Los Angeles and the broader Southern California mega region for which our community colleges train such a healthy percentage of our workforce. >> Alright Bill, well sounds like you're off and running, and wish you nothing but the best. >> Jeff, thanks so much, great talking to you. >> Alright, he's Bill, I'm Jeff. You're watching theCUBE! We're at AWS Imagine education in Seattle. Thanks for watching. (upbeat music)
SUMMARY :
From the Amazon Meeting Center We're in downtown Seattle at the AWS IMAGINE Jeff, it's great to be with you today. the CA Cloud Workforce Project. in the cloud, but they need the skilled workers and go no further than looking at the jobs open recs, all across the industry sectors in Los Angeles And the opportunity exists to train workers in the first year of courses. in the technology fields. and job skills that leapt out that have such demand, pathways of learning at the earliest ages, kind of the adoption or the embracing of the CS curriculum and the opportunity, and they've been clamoring and also a lot of open job recs. So Amazon and the AWS platform have been and more medium term goals? the sections from two to seven, in this area and so we have a ways to go of scaling and wish you nothing but the best. We're at AWS Imagine education in Seattle.
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Nicole Johnson, Head of Social Impact & Sustainability | The Path To Sustainable IT
>>Hi everyone. Welcome to this special event, pure Storage, the Path to Sustainable it. I'm your host, Lisa Martin. Very pleased to be joined by Nicole Johnson, the head of Social Impact and Sustainability at Pure Storage. Nicole, welcome to the >>Cube. Thanks for having me, Lisa. >>Sustainability is such an important topic to talk about, and I understand that Pure just announced a report today about sustainability. What can you tell me what nuggets are in this report? >>Well, actually quite a few really interesting nuggets, at least for us. And I, I think probably for you and your viewers as well. So we actually commissioned about a thousand sustainability leaders across the globe to understand, you know, what are their sustainability goals, what are they working on, and what are the impacts of buying decisions, particularly around infrastructure when it comes to sustainable goals. I think one of the things that was really interesting for us was the fact that around the world we did not see a significant variation in terms of sustainability being a top priority. You've, I'm sure you've heard about the energy crisis that's happening across Europe. And so, you know, there was some thought that perhaps that might play into AMEA being a larger, you know, having sustainability goals that were more significant. But we actually did not find that we found sustainability to be really important no matter where the respondents were located. >>So, very interesting at pure sustainability is really at the heart of what we do and has been since our founding. It's interesting because we set out to make storage really simple, but it turns out really simple, is also really sustainable and the products and services that we bring to our customers have really powerful outcomes when it comes to decreasing their, their own carbon footprints. And so, you know, we often hear from customers that we've actually really helped them to significantly improve their storage performance, but also allow them to save on space power and cooling costs and, and their footprint. So really significant findings. One example of that is a company called Cengage, which is a global education technology company. They recently shared with us that they have actually been able to reduce their overall storage footprint by 80% while doubling to tripling the performance of their storage systems. So it's really critical for, for companies who are thinking about their sustainability goals, to consider the dynamic between their sustainability program and their IT teams who are making these buying decisions. >>Right? Those two teams need to be really inextricably linked these days. You talked about the fact that there was really consistency across the regions in terms of sustainability being of high priority for organizations. You had a great customer story that you shared that showed significant impact can be made there by bringing the sustainability both together with it. But I'm wondering why are we seeing that so much of the vendor selection process still isn't revolving around sustainability or it's overlooked? What are some of the things that you see despite so many people saying sustainability huge priority? >>Well, in this survey, the most commonly cited challenge was really around the fact that there was a lack of management buy-in. 40% of respondents told us this was the top roadblock. So getting, I think getting that out of the way. And then we also just heard that sustainability teams were not brought into tech purchasing processes until after it's already rolling, right? So they're not even looped in. And that, that being said, you know, we know that it has been identified as one of the key departments to supporting a company's sustainability goals. So we, we really want to ensure that these two teams are talking more to each other. When we look even closer at the data from the respondents, we see some really positive correlations. We see that 65% of respondents reported that they're on track to meet their sustainability goals, and that it, of those 65%, it is significantly engaged with reporting data for those sustainability initiatives. We saw that, that for those who did report, the sustainability is a top priority for vendor selection. They were twice as likely to be on track with their goals and their sustainability directors said that they were getting involved at the beginning of the tech purchasing program. Our process, I'm sorry, rather than towards the end. And so, you know, we know that to curb the impact of climate crisis, we really need to embrace sustainability from a cross-functional viewpoint. >>Definitely has to be cross-functional. So, so strong correlations there in the report that organizations that had closer alignment between the sustainability folks and the IT folks were farther along in their sustainability program development, execution, et cetera, those CO was correlations, were they a surprise? >>Not entirely. You know, when we look at some of the statistics that come from the, you know, places like the World Economic Forum, they say that digitization generated 4% of greenhouse gas emissions in 2020. So, and that, you know, that's now almost three years ago, digital data only accelerates and by 2025, we expect that number could be almost double. And so we know that that communication and that correlation is gonna be really important because data centers are taking up such a huge footprint of when companies are looking at their emissions. And it's, I mean, quite frankly, a really interesting opportunity for it to be a trailblazer in the sustainability journey. And, you know, perhaps people that are in IT haven't thought about how they can make an impact in this area, but there really is some incredible ways to help us work on cutting carbon emissions, both from your company's perspective and from the world's perspective, right? >>Like we are, we're all doing this because it's something that we know we have to do to drive down climate change. So I think when you, when you think about how to be a trailblazer, how to do things differently, how to differentiate your own department, it's a really interesting connection that IT and sustainability work together. I would also say, you know, I'll just note that of the respondents to the survey we were discussing, we do over half of those respondents expect to see closer alignment between the organization's IT and sustainability teams as they move forward. >>And that's really a tip the, to those organizations embracing cultural change. That's always hard to do, but for those two, for sustainability and IT to come together as part of really the overall ethos of an organization, that's huge. And it's great to see the data demonstrating that, that those, that alignment, that close alignment is really on its way to helping organizations across industries make a big impact. And wanna dig in a little bit to peers, ESG goals. What can you share with us about >>That? Absolutely. So as I mentioned, peers kind of at the beginning of our formal ESG journey, but really has been working on the, on the sustainability front for a long time. I would, I, it's funny as we're, as we're doing a lot of this work and, and kind of building our own profile around this, we're coming back to some of the things that we have done in the past that consumers weren't necessarily interested in then, but are now because the world has changed, becoming more and more invested in. So that's exciting. So we did a baseline scope one, two, and three analysis and discovered, interestingly enough that 70% of our emissions comes from use of sold products. So our customers work running our products in their data centers. So we know that we, we've made some ambitious goals around our Scope one and two emissions, which is our own office, our utilities, you know, those, they only account for 6% of our emissions. So we know that to really address the issue of climate change, we need to work on the use of sold products. So we've also made a, a really ambitious commitment to decrease our carbon emissions by 66% per bed per petabyte by 2030 in our products. So decreasing our own carbon footprint, but also affecting our customers as well. And we've also committed to a science based target initiative and our road mapping how to achieve the ambitious goals set out in the Paris agreement. >>That's fantastic. It sounds like you really dialed in on where is the biggest opportunity for us as peer storage to make the biggest impact across our organization, across our customers' organizations. There lofty goals that pure set, but knowing what I know about Pure, you guys are probably well on track to, to accomplish those goals in record time. >>I hope So. >>Talk a little bit about advice that you would give to viewers who might be at the very beginning of their sustainability journey and really wondering what are the core elements besides it, sustainability, team alignment that I need to bring into this program to make it actually successful? >>Yeah, so I think, you know, understanding that you don't have to pick between really powerful technology and sustainable technology. There are opportunities to get both and not just in storage, right in, in your entire IT port portfolio. We know that, you know, we're in a place in the world where we have to look at things from the bigger picture. We have to solve new challenges and we have to approach business a little bit differently. So adopting solutions and services that are environmentally efficient can actually help to scale and deliver more effective and efficient IT solutions over time. So I think that that's something that we need to, to really remind ourselves, right? We have to go about business a little bit differently and that's okay. We also know that data centers utilize an incredible amount of, of energy and, and carbon. And so everything that we can do to drive that down is going to address the sustainability goals for us individually as well as, again, drive down that climate change. So we, we need to get out of the mindset that data centers are, are about reliability, your cost, et cetera. And really think about efficiency and carbon footprint when you're making those business decisions. I'll also say that, you know, the earlier that we can get sustainability teams into the conversation, the more impactful your business decisions are going to be and helping you to guide sustainable decision making. >>So shifting sustainability and it left almost together really shows that the correlation between those folks getting together in the beginning with intention, the report shows and the successes that peers had, demonstrate that that's very impactful for organizations to actually be able to implement even the cultural change that's needed for sustainability programs to be successful. My last question for you goes back to that report. You mentioned in there that the data show a lot of organizations are hampered by management buy-in, where sustainability is concerned. How can pure help its customers navigate around those barriers so that they get that management buy and they understand that the value in it for >>Them? Yeah, so I mean, I think that for me, my advice is always to speak to hearts and minds, right? And help the management to understand, first of all, the impact right on climate change. So I think that's the kind of hearts piece on the mind piece. I think it's addressing the sustainability goals that these companies have set for themselves and helping management understand how to, you know, how their IT buying decisions can actually really help them to reach these goals. We also, you know, we always run kind of TCOs for customers to understand what is the actual cost of, of the equipment. And so, you know, especially if you're in a, in a location in which energy costs are rising, I mean, I think we're seeing that around the world right now with inflation. Better understanding your energy costs can really help your management to understand the, again, the bigger picture and what that total cost is gonna be. Often we see, you know, that maybe the, the person who's buying the IT equipment isn't the same person who's purchasing, who's paying the, the electricity bills, right? And so sometimes even those two teams aren't talking. And there's a great opportunity there, I think, to just to just, you know, look at it from a more high level lens to better understand what total cost of ownership is. >>That's a great point. Great advice. Nicole. Thank you so much for joining me on the program today, talking about the new report that on sustainability that Pure put out some really compelling nuggets in there, but really also some great successes that you've already achieved internally on your own ESG goals and what you're helping customers to achieve in terms of driving down their carbon footprint and emissions. We so appreciate your insights and your thoughts. >>Thank you, Lisa. It's been great speaking with you. >>Pleasure speaking with you as well. We wanna thank you so much for watching. This is Pure Storage, the path to sustainable it. I'm Lisa Martin, we'll see you next time.
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Very pleased to be joined by Nicole Johnson, the head of Social What can you tell me what nuggets are in this report? And so, you know, there was some thought that perhaps that might play into AMEA And so, you know, we often hear from customers that What are some of the things that you see despite so many people saying sustainability And so, you know, we know that to curb the that had closer alignment between the sustainability folks and the IT folks were farther along So, and that, you know, that's now almost three years ago, digital data only you know, I'll just note that of the respondents to the And it's great to see the data demonstrating that, our Scope one and two emissions, which is our own office, our utilities, you know, those, but knowing what I know about Pure, you guys are probably well on track to, to accomplish those goals And so everything that we can do to actually be able to implement even the cultural change that's needed for sustainability programs to I think, to just to just, you know, look at it from a more high level lens to Thank you so much for joining me on the program today, This is Pure Storage, the path to sustainable
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Pure Storage The Path to Sustainable IT
>>In the early part of this century, we're talking about the 2005 to 2007 timeframe. There was a lot of talk about so-called green it. And at that time there was some organizational friction. Like for example, the line was that the CIO never saw the power bill, so he or she didn't care, or that the facilities folks, they rarely talked to the IT department. So it was kind of that split brain. And, and then the oh 7 0 8 financial crisis really created an inflection point in a couple of ways. First, it caused organizations to kind of pump the brakes on it spending, and then they took their eye off the sustainability ball. And the second big trend, of course, was the cloud model, you know, kind of became a benchmark for it. Simplicity and automation and efficiency, the ability to dial down and dial up capacity as needed. >>And the third was by the end of the first decade of the, the two thousands, the technology of virtualization was really hitting its best stride. And then you had innovations like flash storage, which largely eliminated the need for these massive farms of spinning mechanical devices that sucked up a lot of power. And so really these technologies began their march to mainstream adoption. And as we progressed through the 2020s, the effect of climate change really come into focus as a critical component of esg. Environmental, social, and governance. Shareholders have come to demand metrics around sustainability. Employees are often choosing employers based on their ESG posture. And most importantly, companies are finding that savings on power cooling and footprint, it has a bottom line impact on the income statement. Now you add to that the energy challenges around the world, particularly facing Europe right now, the effects of global inflation and even more advanced technologies like machine intelligence. >>And you've got a perfect storm where technology can really provide some relief to organizations. Hello and welcome to the Path to Sustainable It Made Possible by Pure Storage and Collaboration with the Cube. My name is Dave Valante and I'm one of the host of the program, along with my colleague Lisa Martin. Now, today we're gonna hear from three leaders on the sustainability topic. First up, Lisa will talk to Nicole Johnson. She's the head of Social Impact and Sustainability at Pure Storage. Nicole will talk about the results from a study of around a thousand sustainability leaders worldwide, and she'll share some metrics from that study. And then next, Lisa will speak to AJ Singh. He's the Chief Product Officer at Pure Storage. We've had had him on the cube before, and not only will he share some useful stats in the market, I'll also talk about some of the technology innovations that customers can tap to address their energy consumption, not the least of which is ai, which is is entering every aspect of our lives, including how we deal with energy consumption. And then we'll bring it back to our Boston studio and go north of Italy with Mattia Ballero of Elec Informatica, a services provider with deep expertise on the topic of sustainability. We hope you enjoyed the program today. Thanks for watching. Let's get started >>At Pure Storage, the opportunity for change and our commitment to a sustainable future are a direct reflection of the way we've always operated and the values we live by every day. We are making significant and immediate impact worldwide through our environmental sustainability efforts. The milestones of change can be seen everywhere in everything we do. Pure's Evergreen Storage architecture delivers two key environmental benefits to customers, the reduction of wasted energy and the reduction of e-waste. Additionally, Pure's implemented a series of product packaging redesigns, promoting recycled and reuse in order to reduce waste that will not only benefit our customers, but also the environment. Pure is committed to doing what is right and leading the way with innovation. That has always been the pure difference, making a difference by enabling our customers to drive out energy usage and their data storage systems by up to 80%. Today, more than 97% of pure arrays purchased six years ago are still in service. And tomorrow our goal for the future is to reduce Scope three. Emissions Pure is committing to further reducing our sold products emissions by 66% per petabyte by 2030. All of this means what we said at the beginning, change that is simple and that is what it has always been about. Pure has a vision for the future today, tomorrow, forever. >>Hi everyone, welcome to this special event, pure Storage, the Path to Sustainable it. I'm your host, Lisa Martin. Very pleased to be joined by Nicole Johnson, the head of Social Impact and Sustainability at Pure Storage. Nicole, welcome to the Cube. Thanks >>For having me, Lisa. >>Sustainability is such an important topic to talk about and I understand that Pure just announced a report today about sustainability. What can you tell me what nuggets are in this report? >>Well, actually quite a few really interesting nuggets, at least for us. And I, I think probably for you and your viewers as well. So we actually commissioned about a thousand sustainability leaders across the globe to understand, you know, what are their sustainability goals, what are they working on, and what are the impacts of buying decisions, particularly around infrastructure when it comes to sustainable goals. I think one of the things that was really interesting for us was the fact that around the world we did not see a significant variation in terms of sustainability being a top priority. You've, I'm sure you've heard about the energy crisis that's happening across Europe. And so, you know, there was some thought that perhaps that might play into AMEA being a larger, you know, having sustainability goals that were more significant. But we actually did not find that we found sustainability to be really important no matter where the respondents were located. >>So very interesting at Pure sustainability is really at the heart of what we do and has been since our founding. It's interesting because we set out to make storage really simple, but it turns out really simple is also really sustainable. And the products and services that we bring to our customers have really powerful outcomes when it comes to decreasing their, their own carbon footprints. And so, you know, we often hear from customers that we've actually really helped them to significantly improve their storage performance, but also allow them to save on space power and cooling costs and, and their footprint. So really significant findings. One example of that is a company called Cengage, which is a global education technology company. They recently shared with us that they have actually been able to reduce their overall storage footprint by 80% while doubling to tripling the performance of their storage systems. So it's really critical for, for companies who are thinking about their sustainability goals, to consider the dynamic between their sustainability program and their IT teams who are making these buying decisions, >>Right? Those two teams need to be really inextricably linked these days. You talked about the fact that there was really consistency across the regions in terms of sustainability being of high priority for organizations. You had a great customer story that you shared that showed significant impact can be made there by bringing the sustainability both together with it. But I'm wondering why are we seeing that so much of the vendor selection process still isn't revolving around sustainability or it's overlooked? What are some of the things that you received despite so many people saying sustainability, huge priority? >>Well, in this survey, the most commonly cited challenge was really around the fact that there was a lack of management buy-in. 40% of respondents told us this was the top roadblock. So getting, I think getting that out of the way. And then we also just heard that sustainability teams were not brought into tech purchasing processes until after it's already rolling, right? So they're not even looped in. And that being said, you know, we know that it has been identified as one of the key departments to supporting a company sustainability goals. So we, we really want to ensure that these two teams are talking more to each other. When we look even closer at the data from the respondents, we see some really positive correlations. We see that 65% of respondents reported that they're on track to meet their sustainability goals. And the IT of those 65%, it is significantly engaged with reporting data for those sustainability initiatives. We saw that, that for those who did report, the sustainability is a top priority for vendor selection. They were twice as likely to be on track with their goals and their sustainability directors said that they were getting involved at the beginning of the tech purchasing program. Our process, I'm sorry, rather than towards the end. And so, you know, we know that to curb the impact of climate crisis, we really need to embrace sustainability from a cross-functional viewpoint. >>Definitely has to be cross-functional. So, so strong correlations there in the report that organizations that had closer alignment between the sustainability folks and the IT folks were farther along in their sustainability program development, execution, et cetera, those co was correlations, were they a surprise? >>Not entirely. You know, when we look at some of the statistics that come from the, you know, places like the World Economic Forum, they say that digitization generated 4% of greenhouse gas emissions in 2020. So, and that, you know, that's now almost three years ago, digital data only accelerates, and by 2025, we expect that number could be almost double. And so we know that that communication and that correlation is gonna be really important because data centers are taking up such a huge footprint of when companies are looking at their emissions. And it's, I mean, quite frankly, a really interesting opportunity for it to be a trailblazer in the sustainability journey. And, you know, perhaps people that are in IT haven't thought about how they can make an impact in this area, but there really is some incredible ways to help us work on cutting carbon emissions, both from your company's perspective and from the world's perspective, right? >>Like we are, we're all doing this because it's something that we know we have to do to drive down climate change. So I think when you, when you think about how to be a trailblazer, how to do things differently, how to differentiate your own department, it's a really interesting connection that IT and sustainability work together. I would also say, you know, I'll just note that of the respondents to the survey we were discussing, we do over half of those respondents expect to see closer alignment between the organization's IT and sustainability teams as they move forward. >>And that's really a, a tip a hat to those organizations embracing cultural change. That's always hard to do, but for those two, for sustainability in IT to come together as part of really the overall ethos of an organization, that's huge. And it's great to see the data demonstrating that, that those, that alignment, that close alignment is really on its way to helping organizations across industries make a big impact. I wanna dig in a little bit to here's ESG goals. What can you share with us about >>That? Absolutely. So as I mentioned peers kind of at the beginning of our formal ESG journey, but really has been working on the, on the sustainability front for a long time. I would, it's funny as we're, as we're doing a lot of this work and, and kind of building our own profile around this, we're coming back to some of the things that we have done in the past that consumers weren't necessarily interested in then but are now because the world has changed, becoming more and more invested in. So that's exciting. So we did a baseline scope one, two, and three analysis and discovered, interestingly enough that 70% of our emissions comes from use of sold products. So our customers work running our products in their data centers. So we know that we, we've made some ambitious goals around our Scope one and two emissions, which is our own office, our utilities, you know, those, they only account for 6% of our emissions. So we know that to really address the issue of climate change, we need to work on the use of sold products. So we've also made a, a really ambitious commitment to decrease our carbon emissions by 66% per bed per petabyte by 2030 in our product. So decreasing our own carbon footprint, but also affecting our customers as well. And we've also committed to a science-based target initiative and our road mapping how to achieve the ambitious goals set out in the Paris agreement. >>That's fantastic. It sounds like you really dialed in on where is the biggest opportunity for us as Pure Storage to make the biggest impact across our organization, across our customers organizations. There lofty goals that pure set, but knowing what I know about Pure, you guys are probably well on track to, to accomplish those goals in record time, >>I hope So. >>Talk a little bit about advice that you would give to viewers who might be at the very beginning of their sustainability journey and really wondering what are the core elements besides it, sustainability, team alignment that I need to bring into this program to make it actually successful? >>Yeah, so I think, you know, understanding that you don't have to pick between really powerful technology and sustainable technology. There are opportunities to get both and not just in storage right in, in your entire IT portfolio. We know that, you know, we're in a place in the world where we have to look at things from the bigger picture. We have to solve new challenges and we have to approach business a little bit differently. So adopting solutions and services that are environmentally efficient can actually help to scale and deliver more effective and efficient IT solutions over time. So I think that that's something that we need to, to really remind ourselves, right? We have to go about business a little bit differently and that's okay. We also know that data centers utilize an incredible amount of, of energy and, and carbon. And so everything that we can do to drive that down is going to address the sustainability goals for us individually as well as, again, drive down that climate change. So we, we need to get out of the mindset that data centers are, are about reliability or cost, et cetera, and really think about efficiency and carbon footprint when you're making those business decisions. I'll also say that, you know, the earlier that we can get sustainability teams into the conversation, the more impactful your business decisions are going to be and helping you to guide sustainable decision making. >>So shifting sustainability and IT left almost together really shows that the correlation between those folks getting together in the beginning with intention, the report shows and the successes that peers had demonstrate that that's very impactful for organizations to actually be able to implement even the cultural change that's needed for sustainability programs to be successful. My last question for you goes back to that report. You mentioned in there that the data show a lot of organizations are hampered by management buy-in, where sustainability is concerned. How can pure help its customers navigate around those barriers so that they get that management buy-in and they understand that the value in it for >>Them? Yeah, so I mean, I think that for me, my advice is always to speak to hearts and minds, right? And help the management to understand, first of all, the impact right on climate change. So I think that's the kind of hearts piece on the mind piece. I think it's addressing the sustainability goals that these companies have set for themselves and helping management understand how to, you know, how their IT buying decisions can actually really help them to reach these goals. We also, you know, we always run kind of TCOs for customers to understand what is the actual cost of, of the equipment. And so, you know, especially if you're in a, in a location in which energy costs are rising, I mean, I think we're seeing that around the world right now with inflation. Better understanding your energy costs can really help your management to understand the, again, the bigger picture and what that total cost is gonna be. Often we see, you know, that maybe the I the person who's buying the IT equipment isn't the same person who's purchasing, who's paying the, the electricity bills, right? And so sometimes even those two teams aren't talking. And there's a great opportunity there, I think, to just to just, you know, look at it from a more high level lens to better understand what total cost of ownership is. >>That's a great point. Great advice. Nicole, thank you so much for joining me on the program today, talking about the new report that on sustainability that Pure put out some really compelling nuggets in there, but really also some great successes that you've already achieved internally on your own ESG goals and what you're helping customers to achieve in terms of driving down their carbon footprint and emissions. We so appreciate your insights and your thoughts. >>Thank you, Lisa. It's been great speaking with you. >>AJ Singh joins me, the Chief Product Officer at Peer Storage. Aj, it's great to have you back on the program. >>Great to be back on, Lisa, good morning. >>Good morning. And sustainability is such an important topic to talk about. So we're gonna really unpack what PEER is doing, we're gonna get your viewpoints on what you're seeing and you're gonna leave the audience with some recommendations on how they can get started on their ESG journey. First question, we've been hearing a lot from pure AJ about the role that technology plays in organizations achieving sustainability goals. What's been the biggest environmental impact associated with, with customers achieving that given the massive volumes of data that keep being generated? >>Absolutely, Lisa, you can imagine that the data is only growing and exploding and, and, and, and there's a good reason for it. You know, data is the new currency. Some people call it the new oil. And the opportunity to go process this data gain insights is really helping customers drive an edge in the digital transformation. It's gonna make a difference between them being on the leaderboard a decade from now when the digital transformation kind of pans out versus, you know, being kind of somebody that, you know, quite missed the boat. So data is super critical and and obviously as part of that we see all these big benefits, but it has to be stored and, and, and that means it's gonna consume a lot of resources and, and the, and therefore data center usage has only accelerated, right? You can imagine the amount of data being generated, you know, recent study pointed to roughly by twenty twenty five, a hundred and seventy five zetabytes, which where each zettabyte is a billion terabytes. So just think of that size and scale of data. That's huge. And, and they also say that, you know, pretty soon, today, in fact in the developed world, every person is having an interaction with the data center literally every 18 seconds. So whether it's on Facebook or Twitter or you know, your email, people are constantly interacting with data. So you can imagine this data is only exploding. It has to be stored and it consumes a lot of energy. In fact, >>It, oh, go ahead. Sorry. >>No, I was saying in fact, you know, there's some studies have shown that data center usage literally consumes one to 2% of global energy consumption. So if there's one place we could really help climate change and, and all those aspects, if you can kind of really, you know, tamp down the data center, energy consumption, sorry, you were saying, >>I was just gonna say, it's, it's an incredibly important topic and the, the, the stats on data that you provided and also I, I like how you talked about, you know, every 18 seconds we're interacting with a data center, whether we know it or not, we think about the long term implications, the fact that data is growing massively. As you shared with the stats that you mentioned. If we think about though the responsibility that companies have, every company in today's world needs to be a data company, right? And we consumers expect it. We expect that you are gonna deliver these relevant, personalized experiences whether we're doing a transaction in our personal lives or in business. But what is the, what requirements do technology companies have to really start billing down their carbon footprints? >>No, absolutely. If you can think about it, just to kind of finish up the data story a little bit, the explosion is to the point where, in fact, if you just recently was in the news that Ireland went up and said, sorry, we can't have any more data centers here. We just don't have the power to supply them. That was big in the news and you know, all the hyperscale that was crashing the head. I know they've come around that and figured out a way around it, but it's getting there. Some, some organizations and and areas jurisdictions are saying pretty much no data center the law, you know, we're, we just can't do it. And so as you said, so companies like Pure, I mean, our view is that it has an opportunity here to really do our bit for climate change and be able to, you know, drive a sustainable environment. >>And, and at Pure we believe that, you know, today's data success really ultimately hinges on energy efficiency, you know, so to to really be energy efficient means you are gonna be successful long term with data. Because if you think of classic data infrastructures, the legacy infrastructures, you know, we've got disk infrastructures, hybrid infrastructures, flash infrastructures, low end systems, medium end systems, high end systems. So a lot of silos, you know, a lot of inefficiency across the silos. Cause the data doesn't get used across that. In fact, you know, today a lot of data centers are not really built with kind of the efficiency and environmental mindset. So there's a big opportunity there. >>So aj, talk to me about some of the steps that Pure is implementing as its chief product officer. Would love to get your your thoughts, what steps is it implementing to help Pures customers become more sustainable? >>No, absolutely. So essentially we are all inherently motivated, like pure and, and, and, and everybody else to solve problems for customers and really forward the status quo, right? You know, innovation, you know, that's what we are all about. And while we are doing that, the challenge is to how do you make technology and the data we feed into it faster, smarter, scalable obviously, but more importantly sustainable. And you can do all of that, but if you miss the sustainability bit, you're kind of missing the boat. And I also feel from an ethical perspective, that's really important for us. Not only you do all the other things, but also kind of make it sustainable. In fact, today 80% of the companies, the companies are realizing this, 80% today are in fact report out on sustainability, which is great. In fact, 80% of leadership at companies, you know, CEOs and senior executives say they've been impacted by some climate change event, you know, where it's a fire in the place they had to evacuate or floods or storms or hurricanes, you, you name it, right? >>So mitigating the carbon impact can in fact today be a competitive advantage for companies because that's where the puck is going and everybody's, you know, it's skating, wanting to skate towards the, and it's good, it's good business too to be sustainable and, and, and meet these, you know, customer requirements. In fact, the the recent survey that we released today is saying that more and more organizations are kickstarting, their sustainability initiatives and many take are aiming to make a significant progress against that over the next decade. So that's, that's really, you know, part of the big, the really, so our view is that that IT infrastructure, you know, can really make a big push towards greener it and not just kind of greenwash it, but actually, you know, you know, make things more greener and, and, and really take the, the lead in, in esg. And so it's important that organizations can reach alignment with their IT teams and challenge their IT teams to continue to lead, you know, for the organization, the sustainability aspects. >>I'm curious, aj, when you're in customer conversations, are you seeing that it's really the C-suite plus it coming together and, and how does peer help facilitate that? To your point, it needs to be able to deliver this, but it's, it's a board level objective these days. >>Absolutely. We're seeing increasingly, especially in Europe with the, you know, the war in Ukraine and the energy crisis that, you know, that's, that's, you know, unleashed. We definitely see it's becoming a bigger and bigger board level objective for, for a lot of companies. And we definitely see customers in starting to do that. So, so in particular, I do want to touch briefly on what steps we are taking as a company, you know, to to to make it sustainable. And obviously customers are doing all the things we talked about and, and we're also helping them become smarter with data. But the key difference is, you know, we have a big focus on efficiency, which is really optimizing performance per wat with unmatched storage density. So you can reduce the footprint and dramatically lower the power required. And and how efficient is that? You know, compared to other old flash systems, we tend to be one fifth, we tend to take one fifth the power compared to other flash systems and substantially lower compared to spinning this. >>So you can imagine, you know, cutting your, if data center consumption is a 2% of global consumption, roughly 40% of that tends to be storage cause of all the spinning disc. So you add about, you know, 0.8% to global consumption and if you can cut that by four fifths, you know, you can already start to make an impact. So, so we feel we can do that. And also we're quite a bit more denser, 10 times more denser. So imagine one fifth the power, one 10th the density, but then we take it a step further because okay, you've got the storage system in the data center, but what about the end of life aspect? What about the waste and reclamation? So we also have something called non-disruptive upgrades. We, using our AI technology in pure one, we can start to sense when a particular part is going to fail and just before it goes to failure, we actually replace it in a non-disruptive fashion. So customer's data is not impacted and then we recycle that so you get a full end to end life cycle, you know, from all the way from the time you deploy much lower power, much lower density, but then also at the back end, you know, reduction in e-waste and those kind of things. >>That's a great point you, that you bring up in terms of the reclamation process. It sounds like Pure does that on its own, the customer doesn't have to be involved in that. >>That's right. And we do that, it's a part of our evergreen, you know, service that we offer. A lot of customers sign up for that service and in fact they don't even, we tell them, Hey, you know, that part's about to go, we're gonna come in, we're gonna swap it out and, and then we actually recycle that part, >>The power of ai. Love that. What are some of the, the things that companies can do if they're, if they're early in this journey on sustainability, what are some of the specific steps companies can take to get started and maybe accelerate that journey as it's becoming climate change and things are becoming just more and more of a, of a daily topic on the news? >>No, absolutely. There's a lot of things companies can do. In fact, the four four item that we're gonna highlight, the first one is, you know, they can just start by doing a materiality assessment and a materiality assessment essentially engages all the stakeholders to find out which specific issues are important for the business, right? So you identify your key priorities that intersect with what the stakeholders want, you know, your different groups from sales, customers, partners, you know, different departments in the organization. And for example, for us, when we conducted our materiality assessment, for us, our product we felt was the biggest area of focus that could contribute a lot towards, you know, making an impact in, in, in from a sustainability standpoint. That's number one. I think number two companies can also think about taking an Azure service approach. The beauty of the Azure service approach is that you are buying a, your customer, they're buying outcomes with SLAs and, and when you are starting to buy outcomes with SLAs, you can start small and then grow as you consume more. >>So that way you don't have systems sitting idle waiting for you to consume more, right? And that's the beauty of the as service approach. And so for example, for us, you know, we have something called Evergreen one, which is our as service offer, where essentially customers are able to only use and have systems turned onto as much as they're consuming. So, so that reduces the waste associated with underutilized systems, right? That's number two. Number three is also you can optimize your supply chains end to end, right? Basically by making sure you're moving, recycling, packaging and eliminating waste in that thing so you can recycle it back to your suppliers. And you can also choose a sustainable supplier network that following sort of good practices, you know, you know, across the globe and such supply chains that are responsive and diverse can really help you. Also, the big business benefit benefited. >>You can also handle surges and demand, for example, for us during the pandemic with this global supply chain shortages, you know, whereas most of our competitors, you know, lead times went to 40, 50 weeks, our lead times went from three to six weeks cuz you know, we had this sustainable, you know, supply chain. And so all of these things, you know, the three things important, but the fourth thing I say more cultural and, and the cultural thing is how do you actually begin to have sustainability become a core part of your ethos at the company, you know, across all the departments, you know, and we've at Pure, definitely it's big for us, you know, you know, around sustainability starting with a product design, but all of the areas as well, if you follow those four items, they'll do the great place to start. >>That's great advice, great recommendations. You talk about the, the, the supply chain, sustainable supply chain optimization. We've been having a lot of conversations with businesses and vendors alike about that and how important it is. You bring up a great point too on supplier diversity, if we could have a whole conversation on that. Yes. But I'm also glad that you brought up culture that's huge to, for organizations to adopt an ESG strategy and really drive sustainability in their business. It has to become, to your point, part of their ethos. Yes. It's challenging. Cultural change management is challenging. Although I think with climate change and the things that are so public, it's, it's more on, on the top mindset folks. But it's a great point that the organization really as a whole needs to embrace the sustainability mindset so that it as a, as an organization lives and breathes that. Yes. And last question for you is advice. So you, you outlined the Four Steps organizations can take. I look how you made that quite simple. What advice would you give organizations who are on that journey to adopting those, those actions, as you said, as they look to really build and deploy and execute an ESG strategy? >>No, absolutely. And so obviously, you know, the advice is gonna come from, you know, a company like Pure, you know, our background kind of being a supplier of products. And so, you know, our advice is for companies that have products, usually they tend to be the biggest generator, the products that you sell to your, your customers, especially if they've got hardware components in it. But, you know, the biggest generator of e-waste and, and and, and, and, and kind of from a sustainability standpoint. So it's really important to have an intentional design approach towards your products with sustainability in mind. So it's not something that's, that you can handle at the very back end. You design it front in the product and so that sustainable design becomes very intentional. So for us, for example, doing these non-disruptive upgrades had to be designed up front so that, you know, a, you know, one of our repair person could go into a customer shop and be able to pull out a card and put in a new card without any change in the customer system. >>That non-receptive approach, it has to be designed into the hardware software systems to be able to pull that on. And that intentional design enables you to recover pieces just when they're about to fail and then putting them through a recovery, you know, waste recovery process. So that, that's kind of the one thing I would say that philosophy, again, it comes down to if that is, you know, seeping into the culture, into your core ethos, you will start to do, you know, you know, that type of work. So, so I mean it's important thing, you know, look, this year, you know, with the spike in energy prices, you know, you know, gas prices going up, it's super important that all of us, you know, do our bit in there and start to drive products that are fundamentally sustainable, not just at the initial, you know, install point, but from an end to end full life cycle standpoint. >>Absolutely. And I love that you brought up intention that is everything that peers doing is with, with such thought and intention and really for organizations and any industry to become more sustainable, to develop an ESG strategy. To your point, it all needs to start with intention. And of course that that cultural adoption, aj, it's been so great to have you on the program talking about what PEER is doing to help organizations really navigate that path to sustainable it. We appreciate your insights on your time. >>Thank you, Lisa. Pleasure being on board >>At Pure Storage. The opportunity for change and our commitment to a sustainable future are a direct reflection of the way we've always operated and the values we live by every day. We are making significant and immediate impact worldwide through our environmental sustainability efforts. The milestones of change can be seen everywhere in everything we do. Pures Evergreen storage architecture delivers two key environmental benefits to customers, the reduction of wasted energy and the reduction of e-waste. Additionally, pures implemented a series of product packaging redesigns, promoting recycle and reuse in order to reduce waste that will not only benefit our customers, but also the environment. Pure is committed to doing what is right and leading the way with innovation. That has always been the pure difference, making a difference by enabling our customers to drive out energy usage and their data storage systems by up to 80% today, more than 97% of Pure Array purchased six years ago are still in service. And tomorrow our goal for the future is to reduce Scope three emissions Pure is committing to further reducing our sold products emissions by 66% per petabyte by 2030. All of this means what we said at the beginning, change that is simple and that is what it has always been about. Pure has a vision for the future today, tomorrow, forever. >>We're back talking about the path to sustainable it and now we're gonna get the perspective from Mattia Valerio, who is with Elec Informatica and IT services firm and the beautiful Lombardi region of Italy north of Milano. Mattia, welcome to the Cube. Thanks so much for coming on. >>Thank you very much, Dave. Thank you. >>All right, before we jump in, tell us a little bit more about Elec Informatica. What's your focus, talk about your unique value add to customers. >>Yeah, so basically Alma Informatica is middle company from the north part of Italy and is managed service provider in the IT area. Okay. So the, the main focus area of Al Meca is reach digital transformation innovation to our clients with focus on infrastructure services, workplace services, and also cybersecurity services. Okay. And we try to follow the path of our clients to the digital transformation and the innovation through technology and sustainability. >>Yeah. Obviously very hot topics right now. Sustainability, environmental impact, they're growing areas of focus among leaders across all industries. A particularly acute right now in, in Europe with the, you know, the energy challenges you've talked about things like sustainable business. What does that mean? What does that term Yeah. You know, speak to and, and what can others learn from it? >>Yeah. At at, at our approach to sustainability is grounded in science and, and values and also in customer territory, but also employee centered. I mean, we conduct regular assessments to understand the most significant environment and social issues for our business with, with the goal of prioritizing what we do for a sustainability future. Our service delivery methodology, employee care relationship with the local supplier and local area and institution are a major factor for us to, to build a such a responsibility strategy. Specifically during the past year, we have been particularly focused on define sustainability governance in the company based on stakeholder engagement, defining material issues, establishing quantitative indicators to monitor and setting medium to long-term goals. >>Okay, so you have a lot of data. You can go into a customer, you can do an assessment, you can set a baseline, and then you have other data by which you can compare that and, and understand what's achievable. So what's your vision for sustainable business? You know, that strategy, you know, how has it affected your business in terms of the evolution? Cuz this wasn't, hasn't always been as hot a topic as it is today. And and is it a competitive advantage for you? >>Yeah, yeah. For, for, for all intense and proposed sustainability is a competitive advantage for elec. I mean, it's so, because at the time of profound transformation in the work, in the world of work, CSR issues make a company more attractive when searching for new talent to enter in the workforce of our company. In addition, efforts to ensure people's proper work life balance are a strong retention factor. And regarding our business proposition, ELEX attempts is to meet high standard of sustainability and reliability. Our green data center, you said is a prime example of this approach as at the same time, is there a conditioning activity that is done to give a second life to technology devices that come from back from rental? I mean, our customer inquiries with respect to sustainability are increasingly frequent and in depth and which is why we monitor our performance and invest in certification such as EcoVadis or ISO 14,001. Okay, >>Got it. So in a previous life I actually did some work with, with, with power companies and there were two big factors in it that affected the power consumption. Obviously virtualization was a big one, if you could consolidate servers, you know, that was huge. But the other was the advent of flash storage and that was, we used to actually go in with the, the engineers and the power company put in alligator clips to measure of, of, of an all flash array versus, you know, the spinning disc and it was a big impact. So you, I wanna talk about your, your experience with Pure Storage. You use Flash Array and the Evergreen architecture. Can you talk about what your experience there, why did you make that decision to select Pure Storage? How does that help you meet sustainability and operational requirements? Do those benefits scale as your customers grow? What's your experience been? >>Yeah, it was basically an easy and easy answer to our, to our business needs. Okay. Because you said before that in Elec we, we manage a lot of data, okay? And in the past we, we, we see it, we see that the constraints of managing so many, many data was very, very difficult to manage in terms of power consumption or simply for the, the space of storing the data. And when, when Pure came to us and share our products, their vision to the data management journey for Element Informatica, it was very easy to choose pure why with values and numbers. We, we create a business case and we said that we, we see that our power consumption usage was much less, more than 90% of previous technology that we used in the past. Okay. And so of course you have to manage a grade oil deploy of flash technology storage, but it was a good target. >>So we have tried to monitoring the adoption of flash technology and monitor monitoring also the power consumption and the efficiency that the pure technology bring to our, to our IT systems and of course the IT systems of our clients. And so this is one, the first part, the first good part of our trip with, with Pure. And after that we approach also the sustainability in long term of choosing pure technology storage. You mentioned the Evergreen models of Pure, and of course this was, again, challenge for us because it allows, it allow us to extend the life cycle management of our data centers, but also the, IT allows us to improve the facility of the facilities of using technology from our technical side. Okay. So we are much more efficient than in the past with the choose of Pure storage technologies. Okay. Of course, this easy users, easy usage mode, let me say it, allow us to bring this value to our, to all our clients that put their data in our data centers. >>So you talked about how you've seen a 90% improvement relative to previous technologies. I always, I haven't put you in the spot. Yeah, because I, I, I was on Pure's website and I saw in their ESG report some com, you know, it was a comparison with a generic competitor presuming that competitor was not, you know, a 2010 spinning disc system. But, but, so I'm curious as to the results that you're seeing with Pure in terms of footprint and power usage. You, you're referencing some of that. We heard some metrics from Nicole and AJ earlier in the program. Do you think, again, I'm gonna put you in the spot, do you think that Pure's architecture and the way they've applied, whether it's machine intelligence or the Evergreen model, et cetera, is more competitive than other platforms that you've seen? >>Yeah, of course. Is more competitor improve competitive because basically it allows to service provider to do much more efficient value proposition and offer services that are more, that brings more values to, to the customers. Okay. So the customer is always at the center of a proposition of a service provider and trying to adopt the methodology and also the, the value that pure as inside by design in the technology is, is for us very, very, very important and very, very strategic because, because with like a glass, we can, our self transfer try to transfer the values of pure, pure technologies to our service provider client. >>Okay. Matta, let's wrap and talk about sort of near term 2023 and then longer term it looks like sustainability is a topic that's here to stay. Unlike when we were putting alligator clips on storage arrays, trying to help customers get rebates that just didn't have legs. It was too complicated. Now it's a, a topic that everybody's measuring. What's next for elec in its sustainability journey? What advice would you might have? Sustainability leaders that wanna make a meaningful impact on the environment, but also on the bottom line. >>Okay, so sustainability is fortunately a widely spread concept. And our role in, in this great game is to define a strategy, align with the common and fundamentals goals for the future of planet and capable of expressing our inclination and the, and the particularities and accessibility goals in the near future. I, I say, I can say that are will be basically free one define sustainability plan. Okay? It's fundamentals to define a sustainability plan. Then it's very important to monitor the its emissions and we will calculate our carbon footprint. Okay? And least button list produces certifiable and comprehensive sustainability report with respect to the demands of customers, suppliers, and also partners. Okay. So I can say that this three target will be our direction in the, in the future. Okay. >>Yeah. So I mean, pretty straightforward. Make a plan. You gotta monitor and measure, you can't improve what you can't measure. So you gonna set a baseline, you're gonna report on that. Yep. You're gonna analyze the data and you're gonna make continuous improvement. >>Yep. >>Matea, thanks so much for joining us today in sharing your perspectives from the, the northern part of Italy. Really appreciate it. >>Yeah, thank you for having aboard. Thank you very >>Much. It was really our pleasure. Okay, in a moment, I'm gonna be back to wrap up the program and share some resources that could be valuable in your sustainability journey. Keep it right there. >>Sustainability is becoming increasingly important and is hitting more RFPs than ever before as a critical decision point for customers. Environmental benefits are not the only impetus. Rather bottom line cost savings are proving that sustainability actually means better business. You can make a strong business case around sustainability and you should, many more organizations are setting mid and long-term goals for sustainability and putting forth published metrics for shareholders and customers. Whereas early green IT initiatives at the beginning of this century, were met with skepticism and somewhat disappointing results. Today, vendor r and d is driving innovation in system design, semiconductor advancements, automation in machine intelligence that's really beginning to show tangible results. Thankfully. Now remember, all these videos are available on demand@thecube.net. So check them out at your convenience and don't forget to go to silicon angle.com for all the enterprise tech news of the day. You also want to check out pure storage.com. >>There are a ton of resources there. As an aside, pure is the only company I can recall to allow you to access resources like a Gartner Magic Quadrant without forcing you to fill out a lead gen form. So thank you for that. Pure storage, I love that. There's no squeeze page on that. No friction. It's kind of on brand there for pure well done. But to the topic today, sustainability, there's some really good information on the site around esg, Pure's Environmental, social and Governance mission. So there's more in there than just sustainability. You'll see some transparent statistics on things like gender and ethnic diversity, and of course you'll see that Pure has some work to do there. But kudos for publishing those stats transparently and setting goals so we can track your progress. And there's plenty on the sustainability topic as well, including some competitive benchmarks, which are interesting to look at and may give you some other things to think about. We hope you've enjoyed the path to Sustainable it made possible by Pure Storage produced with the Cube, your leader in enterprise and emerging tech, tech coverage.
SUMMARY :
trend, of course, was the cloud model, you know, kind of became a benchmark for it. And then you had innovations like flash storage, which largely eliminated the We hope you enjoyed the program today. At Pure Storage, the opportunity for change and our commitment to a sustainable future Very pleased to be joined by Nicole Johnson, the head of Social What can you tell me what nuggets are in this report? And so, you know, there was some thought that perhaps that might play into AMEA And so, you know, we often hear from customers that What are some of the things that you received despite so many people saying sustainability, And so, you know, we know that to curb the that had closer alignment between the sustainability folks and the IT folks were farther along So, and that, you know, that's now almost three years ago, digital data the respondents to the survey we were discussing, we do And it's great to see the data demonstrating our Scope one and two emissions, which is our own office, our utilities, you know, those, It sounds like you really dialed in on where is the biggest decisions are going to be and helping you to guide sustainable decision My last question for you goes back to that report. And so, you know, especially if you're in a, in a location Nicole, thank you so much for joining me on the program today, it's great to have you back on the program. pure AJ about the role that technology plays in organizations achieving sustainability it's on Facebook or Twitter or you know, your email, people are constantly interacting with you know, tamp down the data center, energy consumption, sorry, you were saying, We expect that you are gonna deliver these relevant, the explosion is to the point where, in fact, if you just recently was in the news that Ireland went So a lot of silos, you know, a lot of inefficiency across the silos. So aj, talk to me about some of the steps that Pure is implementing as its chief product officer. In fact, 80% of leadership at companies, you know, CEOs and senior executives say they've teams and challenge their IT teams to continue to lead, you know, To your point, it needs to be able to deliver this, but it's, it's a board level objective We're seeing increasingly, especially in Europe with the, you know, the war in Ukraine and the the back end, you know, reduction in e-waste and those kind of things. that on its own, the customer doesn't have to be involved in that. they don't even, we tell them, Hey, you know, that part's about to go, we're gonna come in, we're gonna swap it out and, companies can take to get started and maybe accelerate that journey as it's becoming climate the biggest area of focus that could contribute a lot towards, you know, making an impact in, So that way you don't have systems sitting idle waiting for you to consume more, and the cultural thing is how do you actually begin to have sustainability become But I'm also glad that you brought up culture that's And so obviously, you know, the advice is gonna come from, you know, it comes down to if that is, you know, seeping into the culture, into your core ethos, it's been so great to have you on the program talking about what PEER is doing to help organizations really are a direct reflection of the way we've always operated and the values we live by every We're back talking about the path to sustainable it and now we're gonna get the perspective from All right, before we jump in, tell us a little bit more about Elec Informatica. in the IT area. right now in, in Europe with the, you know, the energy challenges you've talked about things sustainability governance in the company based on stakeholder engagement, You know, that strategy, you know, how has it affected your business in terms of the evolution? Our green data center, you of, of, of an all flash array versus, you know, the spinning disc and it was a big impact. And so of course you have to manage a grade oil deploy of the facilities of using technology from our that competitor was not, you know, a 2010 spinning disc system. So the customer is always at the center of a proposition What advice would you might have? monitor the its emissions and we will calculate our So you gonna set a baseline, you're gonna report on that. the northern part of Italy. Yeah, thank you for having aboard. Okay, in a moment, I'm gonna be back to wrap up the program and share some resources case around sustainability and you should, many more organizations are setting mid can recall to allow you to access resources like a Gartner Magic Quadrant without forcing
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Kirk Bresniker, HPE | SuperComputing 22
>>Welcome back, everyone live here at Supercomputing 22 in Dallas, Texas. I'm John for host of the Queue here at Paul Gillin, editor of Silicon Angle, getting all the stories, bringing it to you live. Supercomputer TV is the queue right now. And bringing all the action Bresniker, chief architect of Hewlett Packard Labs with HP Cube alumnis here to talk about Supercomputing Road to Quantum. Kirk, great to see you. Thanks for coming on. >>Thanks for having me guys. Great to be >>Here. So Paul and I were talking and we've been covering, you know, computing as we get into the large scale cloud now on premises compute has been one of those things that just never stops. No one ever, I never heard someone say, I wanna run my application or workload on slower, slower hardware or processor or horsepower. Computing continues to go, but this, we're at a step function. It feels like we're at a level where we're gonna unleash new, new creativity, new use cases. You've been kind of working on this for many, many years at hp, Hewlett Packard Labs, I remember the machine and all the predecessor r and d. Where are we right now from your standpoint, HPE standpoint? Where are you in the computing? It's as a service, everything's changing. What's your view? >>So I think, you know, you capture so well. You think of the capabilities that you create. You create these systems and you engineer these amazing products and then you think, whew, it doesn't get any better than that. And then you remind yourself as an engineer. But wait, actually it has to, right? It has to because we need to continuously provide that next generation of scientists and engineer and artists and leader with the, with the tools that can do more and do more frankly with less. Because while we want want to run the program slower, we sure do wanna run them for less energy. And figuring out how we accomplish all of those things, I think is, is really where it's gonna be fascinating. And, and it's also, we think about that, we think about that now, scale data center billion, billion operations per second, the new science, arts and engineering that we'll create. And yet it's also what's beyond what's beyond that data center. How do we hook it up to those fantastic scientific instruments that are capable to generate so much information? We need to understand how we couple all of those things together. So I agree, we are at, at an amazing opportunity to raise the aspirations of the next generation. At the same time we have to think about what's coming next in terms of the technology. Is the silicon the only answer for us to continue to advance? >>You know, one of the big conversations is like refactoring, replatforming, we have a booth behind us that's doing energy. You can build it in data centers for compute. There's all kinds of new things. Is there anything in the paradigm of computing and now on the road to quantum, which I know you're involved, I saw you have on LinkedIn, you have an open rec for that. What paradigm elements are changing that weren't in play a few years ago that you're looking at right now as you look at the 20 mile stair into quantum? >>So I think for us it's fascinating because we've had a tailwind at our backs my whole career, 33 years at hp. And what I could count on was transistors got at first they got cheaper, faster and they use less energy. And then, you know, that slowed down a little bit. Now they're still cheaper and faster. As we look in that and that Moore's law continues to flatten out of it, there has to be something better to do than, you know, yet another copy of the prior design opening up that diversity of approach. And whether that is the amazing wafer scale accelerators, we see these application specific silicon and then broadening out even farther next to the next to the silicon. Here's the analog computational accelerator here is now the, the emergence of a potential quantum accelerator. So seeing that diversity of approaches, but what we have to happen is we need to harness all of those efficiencies and yet we still have to realize that there are human beings that need to create the application. So how do we bridge, how do we accommodate the physical of, of new kinds of accelerator? How do we imagine the cyber physical connection to the, to the rest of the supercomputer? And then finally, how do we bridge that productivity gap? Especially not for people who like me who have been around for a long time, we wanna think about that next generation cuz they're the ones that need to solve the problems and write the code that will do it. >>You mentioned what exists beyond silicon. In fact, are you looking at different kinds of materials that computers in the future will be built upon? >>Oh absolutely. You think of when, when we, we look at the quantum, the quantum modalities then, you know, whether it is a trapped ion or a superconducting, a piece of silicon or it is a neutral ion. There's just no, there's about half a dozen of these novel systems because really what we're doing when we're using a a quantum mechanical computer, we're creating a tiny universe. We're putting a little bit of material in there and we're manipulating at, at the subatomic level, harnessing the power of of, of quantum physics. That's an incredible challenge. And it will take novel materials, novel capabilities that we aren't just used to seeing. Not many people have a helium supplier in their data center today, but some of them might tomorrow. And understanding again, how do we incorporate industrialize and then scale all of these technologies. >>I wanna talk Turkey about quantum because we've been talking for, for five years. We've heard a lot of hyperbole about quantum. We've seen some of your competitors announcing quantum computers in the cloud. I don't know who's using these, these computers, what kind of work they're being used, how much of the, how real is quantum today? How close are we to having workable true quantum computers and what can you point to any examples of how it's being, how that technology is being used in the >>Field? So it, it remains nascent. We'll put it that way. I think part of the challenge is we see this low level technology and of course it was, you know, professor Richard Fineman who first pointed us in this direction, you know, more than 30 years ago. And you know, I I I trust his judgment. Yes. You know that there's probably some there there especially for what he was doing, which is how do we understand and engineer systems at the quantum mechanical level. Well he said a quantum mechanical system's probably the way to go. So understanding that, but still part of the challenge we see is that people have been working on the low level technology and they're reaching up to wondering will I eventually have a problem that that I can solve? And the challenge is you can improve something every single day and if you don't know where the bar is, then you don't ever know if you'll be good enough. >>I think part of the approach that we like to understand, can we start with the problem, the thing that we actually want to solve and then figure out what is the bespoke combination of classical supercomputing, advanced AI accelerators, novel quantum quantum capabilities. Can we simulate and design that? And we think there's probably nothing better to do that than than an next to scale supercomputer. Yeah. Can we simulate and design that bespoke environment, create that digital twin of this environment and if we, we've simulated it, we've designed it, we can analyze it, see is it actually advantageous? Cuz if it's not, then we probably should go back to the drawing board. And then finally that then becomes the way in which we actually run the quantum mechanical system in this hybrid environment. >>So it's na and you guys are feeling your way through, you get some moonshot, you work backwards from use cases as a, as a more of a discovery navigational kind of mission piece. I get that. And Exoscale has been a great role for you guys. Congratulations. Has there been strides though in quantum this year? Can you point to what's been the, has the needle moved a little bit a lot or, I mean it's moving I guess to some, there's been some talk but we haven't really been able to put our finger on what's moving, like what need, where's the needle moved I >>Guess in quantum. And I think, I think that's part of the conversation that we need to have is how do we measure ourselves. I know at the World Economic Forum, quantum Development Network, we had one of our global future councils on the future of quantum computing. And I brought in a scene I EEE fellow Par Gini who, you know, created the international technology roadmap for semiconductors. And I said, Paulo, could you come in and and give us examples, how was the semiconductor community so effective not only at developing the technology but predicting the development of technology so that whether it's an individual deciding if they should change careers or it's a nation state deciding if they should spend a couple billion dollars, we have that tool to predict the rate of change and improvement. And so I think that's part of what we're hoping by participating will bring some of that road mapping skill and technology and understanding so we can make those better reasoned investments. >>Well it's also fun to see super computing this year. Look at the bigger picture, obviously software cloud natives running modern applications, infrastructure as code that's happening. You're starting to see the integration of, of environments almost like a global distributed operating system. That's the way I call it. Silicon and advancements have been a big part of what we see now. Merchant silicon, but also dpu are on the scene. So the role role of silicon is there. And also we have supply chain problems. So how, how do you look at that as a a, a chief architect of h Hewlett Packard Labs? Because not only you have to invent the future and dream it up, but you gotta deal with the realities and you get the realities are silicon's great, we need more of that quantums around the corner, but supply chain, how do you solve that? What's your thoughts and how do you, how, how is HPE looking at silicon innovation and, and supply chain? >>And so for us it, it is really understanding that partnership model and understanding and contributing. And so I will do things like I happen to be the, the systems and architectures chapter editor for the I eee International Roadmap for devices and systems, that community that wants to come together and provide that guidance. You know, so I'm all about telling the semiconductor and the post semiconductor community, okay, this is where we need to compute. I have a partner in the applications and benchmark that says, this is what we need to compute. And when you can predict in the future about where you need to compute, what you need to compute, you can have a much richer set of conversations because you described it so well. And I think our, our senior fellow Nick Dubey would, he's coined the term internet of workflows where, you know, you need to harness everything from the edge device all the way through the extra scale computer and beyond. And it's not just one sort of static thing. It is a very interesting fluid topology. I'll use this compute at the edge, I'll do this information in the cloud, I want to have this in my exoscale data center and I still need to provide the tool so that an individual who's making that decision can craft that work flow across all of those different resources. >>And those workflows, by the way, are complicated. Now you got services being turned on and off. Observability is a hot area. You got a lot more data in in cycle inflow. I mean a lot more action. >>And I think you just hit on another key point for us and part of our research at labs, I have, as part of my other assignments, I help draft our AI ethics global policies and principles and not only tell getting advice about, about how we should live our lives, it also became the basis for our AI research lab at Shewl Packard Labs because they saw, here's a challenge and here's something where I can't actually believe, maintain my ethical compliance. I need to have engineer new ways of, of achieving artificial intelligence. And so much of that comes back to governance over that data and how can we actually create those governance systems and and do that out in the open >>That's a can of worms. We're gonna do a whole segment on that one, >>On that >>Technology, on that one >>Piece I wanna ask you, I mean, where rubber meets the road is where you're putting your dollars. So you've talked a lot, a lot of, a lot of areas of, of progress right now, where are you putting your dollars right now at Hewlett Packard Labs? >>Yeah, so I think when I draw, when I draw my 2030 vision slide, you know, I, for me the first column is about heterogeneous, right? How do we bring all of these novel computational approaches to be able to demonstrate their effectiveness, their sustainability, and also the productivity that we can drive from, from, from them. So that's my first column. My section column is that edge to exoscale workflow that I need to be able to harness all of those computational and data resources. I need to be aware of the energy consequence of moving data, of doing computation and find all of that while still maintaining and solving for security and privacy. But the last thing, and, and that's one was a, one was a how one was aware. The last thing is a who, right? And is is how do we take that subject matter expert? I think of a, a young engineer starting their career at hpe. It'll be very different than my 33 years. And part of it, you know, they will be undaunted by any, any scale. They will be cloud natives, maybe they metaverse natives, they will demand to design an open cooperative environment. So for me it's thinking about that individual and how do I take those capabilities, heterogeneous edge to exito scale workflows and then make them productive. And for me, that's, that's where we were putting our emphasis on those three. When, where and >>Who. Yeah. And making it compatible for the next generation. We see the student cluster competition going on over there. This is the only show that we cover that we've been to that is from the dorm room to the boardroom and this cuz Supercomputing now is elevating up into that workflow, into integration, multiple environments, cloud, premise, edge, metaverse. This is like a whole nother world. >>And, and, but I think it's, it's the way that regardless of which human pursuit you're in, you know, everyone is going to be demand simulation and modeling ai, ML and massive data m l and massive data analytics that's gonna be at heart of, of everything. And that's what you see. That's what I love about coming here. This isn't just the way we're gonna do science. This is the way we're gonna do everything. >>We're gonna come by your booth, check it out. We've talked to some of the folks, hpe obviously HPE Discover this year, GreenLake with center stage, it's now consumption is a service for technology. Whole nother ballgame. Congratulations on, on all this. I would say the massive, I won't say pivot, but you know, a change >>It >>Is and how you guys >>Operate. And you know, it's funny sometimes you think about the, the pivot to as a services benefiting the customer, but as someone who has supported designs over decades, you know, that ability to to to operate and at peak efficiency, to always keep in perfect operating order and to continuously change while still meeting the customer expectations that actually allows us to deliver innovation to our customers faster than when we are delivering warranted individual packaged products. >>Kirk, thanks for coming on Paul. Great conversation here. You know, the road to Quantum's gonna be paved through computing supercomputing software integrated workflows from the dorm room to the boardroom to Cube, bringing all the action here at Supercomputing 22. I'm Jacque Forer with Paul Gillin. Thanks for watching. We'll be right back.
SUMMARY :
bringing it to you live. Great to be I remember the machine and all the predecessor r and d. Where are we right now from At the same time we have to think about what's coming next in terms of the technology. You know, one of the big conversations is like refactoring, replatforming, we have a booth behind us that's And then, you know, that slowed down a little bit. that computers in the future will be built upon? And understanding again, how do we incorporate industrialize and true quantum computers and what can you point to any examples And the challenge is you can improve something every single day and if you don't know where the bar is, I think part of the approach that we like to understand, can we start with the problem, lot or, I mean it's moving I guess to some, there's been some talk but we haven't really been able to put And I think, I think that's part of the conversation that we need to have is how do we need more of that quantums around the corner, but supply chain, how do you solve that? in the future about where you need to compute, what you need to compute, you can have a much richer set of Now you got services being turned on and off. And so much of that comes back to governance over that data and how can we actually create That's a can of worms. a lot of, a lot of areas of, of progress right now, where are you putting your dollars right And part of it, you know, they will be undaunted by any, any scale. This is the only show that we cover that we've been to that And that's what you see. the massive, I won't say pivot, but you know, a change And you know, it's funny sometimes you think about the, the pivot to as a services benefiting the customer, You know, the road to Quantum's gonna be paved through
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Fred Wurden and Narayan Bharadwaj Accelerating Business Transformation with VMware Cloud on AWS
(upbeat music) >> Hello everyone, welcome to this CUBE Showcase, accelerating business transformation with VMware Cloud on AWS. It's a solution innovation conversation with two great guests, Fred Wurden, VP of Commercial Services at AWS and Narayan Bharadwaj, who's the VP and General Manager of Cloud Solutions at VMware. Gentlemen, thanks for joining me on the showcase. >> Great to be here. >> Great. Thanks for having us on. It's a great topic. >> We've been covering this VMware cloud on AWS since the launch going back and it's been amazing to watch the evolution from people saying, Oh, it's the worst thing I've ever seen. What's this mean? And the press were not really on board with the vision, but as it played out as you guys had announced together, it did work out great for VMware. It did work out great for AWS and it continues two years later and I want to just get an update from you guys on where you guys see this has been going. I'll see multiple years. Where is the evolution of the solution as we are right now coming off VMware explorer just recently and going in to re:Invent, which is only a couple weeks away Feels like tomorrow. But as we prepare, a lot going on. Where are we with the evolution of the solution? >> I mean, first thing I want to say is October 2016 was a seminal moment in the history of IT. When Pat Gelsinger and Andy Jassy came together to announce this. And I think John, you were there at the time I was there. It was a great, great moment. We launched the solution in 2017 year after that at VMworld, back when we called it VMworld. I think we have gone from strength to strength. One of the things that has really mattered to us is we've learned from AWS also in the processes, this notion of working backwards. So we really, really focused on customer feedback as we built a service offering now five years old. Pretty remarkable journey. In the first years we tried to get across all the regions, that was a big focus because there was so much demand for it. In the second year, we started going really on enterprise great features. We invented this pretty awesome feature called Stretched Clusters, where you could stretch a vSphere cluster using vSAN and NSX-T across to AZs in the same region. Pretty phenomenal four nines of availability that applications started to get with that particular feature. And we kept moving forward, all kinds of integration with AWS Direct Connect, Transit Gateways with our own advanced networking capabilities. Along the way, Disaster Recovery, we punched out two new services just focused on that. And then more recently we launched our Outposts partnership. We were up on stage at re:Invent, again, with Pat and Andy announcing AWS Outposts and the VMware flavor of that, VMware Cloud and AWS Outposts. I think it's been significant growth in our federal sector as well with our federal and high certification more recently. So all in all, we are super excited. We're five years old. The customer momentum is really, really strong and we are scaling the service massively across all geos and industries. >> That's great, great update. And I think one of the things that you mentioned was how the advantages you guys got from that relationship. And this has been the theme for AWS, man, since I can remember from day one, Fred. You guys do the heavy lifting as you always say for the customers. Here, VMware comes on board. Takes advantage of the AWS and just doesn't miss a beat. Continues to move their workloads that everyone's using, vSphere, and these are big workloads on AWS. What's the AWS perspective on this? How do you see it? >> Yeah, it's pretty fascinating to watch how fast customers can actually transform and move when you take the skill set that they're familiar with and the advanced capabilities that they've been using on-prem and then overlay it on top of the AWS infrastructure that's evolving quickly and building out new hardware and new instances we'll talk about. But that combined experience between both of us on a jointly engineered solution to bring the best security and the best features that really matter for those workloads drive a lot of efficiency and speed for the customers. So it's been well received and the partnership is stronger than ever from an engineering standpoint, from a business standpoint. And obviously it's been very interesting to look at just how we stay day one in terms of looking at new features and work and responding to what customers want. So pretty excited about just seeing the transformation and the speed that which customers can move to while at VMC. >> That's a great value proposition. We've been talking about that in context to anyone building on top of the cloud. They can have their own supercloud, as we call it, if you take advantage of all the CapEx and investment Amazon's made and AWS has made and continues to make in performance IaaS and PaaS, all great stuff. I have to ask you guys both as you guys see this going to the next level, what are some of the differentiations you see around the service compared to other options in the market? What makes it different? What's the combination? You mentioned jointly engineered. What are some of the key differentiators of the service compared to others? >> Yeah. I think one of the key things Fred talked about is this jointly engineered notion. Right from day one we were the early adopters of the AWS Nitro platform. The reinvention of EC2 back five years ago. And so we have been having a very, very strong engineering partnership at that level. I think from a VMware customer standpoint, you get the full software-defined data center, compute storage networking on EC2, bare metal across all regions. You can scale that elastically up and down. It's pretty phenomenal just having that consistency globally on AWS EC2 global regions. Now the other thing that's a real differentiator for us, what customers tell us about is this whole notion of a managed service. And this was somewhat new to VMware. But we took away the pain of this undifferentiated heavy lifting where customers had to provision rack stack hardware, configure the software on top, and then upgrade the software and the security patches on top. So we took away all of that pain as customers transitioned to VMware cloud in AWS. In fact, my favorite story from last year when we were all going through the Log4j debacle. Industry was just going through that. Favorite proof point from customers was before they could even race this issue to us, we sent them a notification saying, we already patched all of your systems, no action from you. The customers were super thrilled. I mean, these are large banks. Many other customers around the world were super thrilled they had to take no action, but a pretty incredible industry challenge that we were all facing. >> Narayan, that's a great point. The whole managed service piece brings up the security. You kind of teasing at it, but there's always vulnerabilities that emerge when you are doing complex logic. And as you grow your solutions, there's more bits. Fred, we were commenting before we came on camera more bits than ever before and at the physics layer too, as well as the software. So you never know when there's going to be a zero-day vulnerability out there. It happens. We saw one with Fortinet this week. This came out of the woodwork. But moving fast on those patches, it's huge. This brings up the whole support angle. I wanted to ask you about how you guys are doing that as well, because to me, we see the value when we talk to customers on theCUBE about this. It was a real easy understanding of what the cloud means to them with VMware now with the AWS. But the question that comes up that we want to get more clarity on is how do you guys handle support together? >> Well, what's interesting about this is that it's done mutually. We have dedicated support teams on both sides that work together pretty seamlessly to make sure that whether there's a issue at any layer, including all the way up into the app layer, as you think about some of the other workloads like SAP, we'll go end-to-end and make sure that we support the customer regardless of where the particular issue might be for them. And on top of that, we look at where we're improving reliability in as a first order of principle between both companies. So from availability and reliability standpoint, it's top of mind and no matter where the particular item might land, we're going to go help the customer resolve that. It works really well. >> On the VMware side, what's been the feedback there? What are some of the updates? >> Yeah, I think, look, I mean, VMware owns and operates the service, but we work phenomenal backend relationship with AWS. Customers call VMware for the service or any issues. And then we have a awesome relationship with AWS on the backend for support issues or any hardware issues. The key management that we jointly do. All of the hard problems that customers don't have to worry about. I think on the front end, we also have a really good group of solution architects across the companies that help to really explain the solution, do complex things like cloud migration, which is much, much easier with the VMware Cloud in AWS. We're presenting that easy button to the public cloud in many ways. And so we have a whole technical audience across the two companies that are working with customers every single day. >> You had mentioned, I've got list here of some of the innovations. You mentioned the stretch clustering, getting the geos working, advanced network, Disaster Recovery, FedRAMP, public sector certifications, Outposts. All good, you guys are checking the boxes every year. You got a good accomplishments list there on the VMware AWS side here in this relationship. The question that I'm interested in is what's next? What recent innovations are you doing? Are you making investments in? What's on the list this year? What items will be next year? How do you see the new things, the list of accomplishments? People want to know what's next. They don't want to see stagnant growth here. They want to see more action as cloud continues to scale and modern applications cloud native. You're seeing more and more containers, more and more CI/CD pipelining with modern apps, put more pressure on the system. What's new? What's the new innovations? >> Absolutely. And I think as a five year old service offering, innovation is top of mind for us every single day. So just to call out a few recent innovations that we announced in San Francisco at VMware Explore. First of all, our new platform i4i.metal. It's isolate based. It's pretty awesome. It's the latest and greatest, all the speeds and feeds that we would expect from VMware and AWS at this point in our relationship. We announced two different storage options. This notion of working from customer feedback, allowing customers even more price reductions, really take off that storage and park it externally and separate that from compute. So two different storage offerings there. One is with AWS FSx with NetApp ONTAP, which brings in our NetApp partnership as well into the equation and really get that NetApp based really excited about this offering as well. And the second storage offering called VMware Cloud Flex Storage. VMware's own managed storage offering. Beyond that, we have done a lot of other innovations as well. I really wanted to talk about VMware Cloud Flex Compute where previously customers could only scale by hosts and a host is 36 to 48 cores, give or take. But with VMware Cloud Flex Compute, we are now allowing this notion of a resource defined compute model where customers can just get exactly the vCPU memory and storage that maps to the applications, however small they might be. So this notion of granularity is really a big innovation that we are launching in the market this year. And then last but not least, top of ransomware. Of course it's a hot topic in the industry. We are seeing many, many customers ask for this. We are happy to announce a new ransomware recovery with our VMware Cloud DR solution. A lot of innovation there and the way we are able to do machine learning and make sure the workloads that are covered from snapshots and backups are actually safe to use. So there's a lot of differentiation on that front as well. A lot of networking innovations with Project Northstar. Our ability to have layer four through layer seven, new SaaS services in that area as well. Keep in mind that the service already supports managed Kubernetes for containers. It's built in to the same clusters that have virtual machines. And so this notion of a single service with a great TCO for VMs and containers is sort at the heart of our (faintly speaking). >> The networking side certainly is a hot area to keep innovating on. Every year it's the same, same conversation, get better faster, networking more options there. The Flex Compute is interesting. If you don't mind me getting a quick clarification, could you explain the resource-defined versus hardware-defined? Because this is what we had saw at Explore coming out, that notion of resource-defined versus hardware-defined. What does that mean? >> Yeah, I mean I think we have been super successful in this hardware-defined notion. We we're scaling by the hardware unit that we present as software-defined data centers. And so that's been super successful. But customers wanted more, especially customers in different parts of the world wanted to start even smaller and grow even more incrementally. Lower the cost even more. And so this is the part where resource-defined starts to be very, very interesting as a way to think about, here's my bag of resources exactly based on what the customers request before fiber machines, five containers. It's size exactly for that. And then as utilization grows, we elastically behind the scenes, we're able to grow it through policies. So that's a whole different dimension. That's a whole different service offering that adds value and customers are comfortable. They can go from one to the other. They can go back to that host based model if they so choose to. And there's a jump off point across these two different economic models. >> It's cloud flexibility right there. I like the name. Fred, let's get into some of the examples of customers, if you don't mind, let's get into some of the, we have some time. I want to unpack a little bit of what's going on with the customer deployments. One of the things we've heard again on theCUBE is from customers is they like the clarity of the relationship, they love the cloud positioning of it. And then what happens is they lift and shift the workloads and it's like feels great. It's just like we're running VMware on AWS and then they start consuming higher level services. That adoption next level happens and because it's in the cloud. So can you guys take us through some recent examples of customer wins or deployments where they're using VMware cloud on AWS on getting started and then how do they progress once they're there? How does it evolve? Can you just walk us through a couple use cases? >> Sure. Well, there's a couple. One, it's pretty interesting that like you said, as there's more and more bits, you need better and better hardware and networking. And we're super excited about the i4 and the capabilities there in terms of doubling and or tripling what we're doing around lower variability on latency and just improving all the speeds. But what customers are doing with it, like the college in New Jersey, they're accelerating their deployment on onboarding over like 7,400 students over a six to eight month period. And they've really realized a ton of savings. But what's interesting is where and how they can actually grow onto additional native services too. So connectivity to any other services is available as they start to move and migrate into this. The options there obviously are tied to all the innovation that we have across any services, whether it's containerized and with what they're doing with Tanzu or with any other container and or services within AWS. So there's some pretty interesting scenarios where that data and or the processing, which is moved quickly with full compliance, whether it's in like healthcare or regulatory business is allowed to then consume and use things, for example, with Textract or any other really cool service that has monthly and quarterly innovations. So there's things that you just could not do before that are coming out and saving customers money and building innovative applications on top of their current app base in a rapid fashion. So pretty excited about it. There's a lot of examples. I think I probably don't have time to go into too many here. But that's actually the best part is listening to customers and seeing how many net new services and new applications are they actually building on top of this platform. >> Narayan, what's your perspective from the VMware side? 'Cause you guys have now a lot of headroom to offer customers with Amazon's higher level services and or whatever's homegrown where it's being rolled out 'cause you now have a lot of hybrid too. So what's your take on what's happening in with customers? >> I mean, it's been phenomenal. The customer adoption of this and banks and many other highly sensitive verticals are running production-grade applications, tier one applications on the service over the last five years. And so I have a couple of really good examples. S&P Global is one of my favorite examples. Large bank, they merge with IHS Markit, big conglomeration now. Both customers were using VMware Cloud and AWS in different ways. And with the use case, one of their use cases was how do I just respond to these global opportunities without having to invest in physical data centers? And then how do I migrate and consolidate all my data centers across the global, which there were many. And so one specific example for this company was how they migrated 1000 workloads to VMware Cloud and AWS in just six weeks. Pretty phenomenal if you think about everything that goes into a cloud migration process, people process technology. And the beauty of the technology going from VMware point A to VMware point B. The lowest cost, lowest risk approach to adopting VMware Cloud and AWS. So that's one of my favorite examples. There are many other examples across other verticals that we continue to see. The good thing is we are seeing rapid expansion across the globe, but constantly entering new markets with a limited number of regions and progressing our roadmap. >> It's great to see. I mean, the data center migrations go from months, many, many months to weeks. It's interesting to see some of those success stories. Congratulations. >> One of the other interesting fascinating benefits is the sustainability improvement in terms of being green. So the efficiency gains that we have both in current generation and new generation processors and everything that we're doing to make sure that when a customer can be elastic, they're also saving power, which is really critical in a lot of regions worldwide at this point in time. They're seeing those benefits. If you're running really inefficiently in your own data center, that is not a great use of power. So the actual calculators and the benefits to these workloads are pretty phenomenal just in being more green, which I like. We just all need to do our part there and this is a big part of it here. >> It's a huge point about the sustainability. Fred, I'm glad you called that out. The other one I would say is supply chain issue is another one. You see that constraints. I can't buy hardware. And the third one is really obvious, but no one really talks about it. It's security. I mean, I remember interviewing Steven Schmidt with that AWS and many years ago, this is like 2013 and at that time people were saying, the cloud's not secure. And he's like, listen, it's more secure in the cloud on-premise. And if you look at the security breaches, it's all about the on-premise data center vulnerabilities, not so much hardware. So there's a lot, the stay current on the isolation there is hard. So I think the security and supply chain, Fred, is another one. Do you agree? >> I absolutely agree. It's hard to manage supply chain nowadays. We put a lot of effort into that and I think we have a great ability to forecast and make sure that we can lean in and have the resources that are available and run them more efficiently. And then like you said on the security point, security is job one. It is the only P1. And if you think of how we build our infrastructure from Nitro all the way up and how we respond and work with our partners and our customers, there's nothing more important. >> And Narayan, your point earlier about the managed service patching and being on top of things is really going to get better. All right, final question. I really want to thank you for your time on this showcase. It's really been a great conversation. Fred, you had made a comment earlier. I want to end with a curve ball and put you eyes on the spot. We're talking about a new modern shift. We're seeing another inflection point. We've been documenting it. It's almost like cloud hitting another inflection point with application and open source growth significantly at the app layer. Continue to put a lot of pressure and innovation in the infrastructure side. So the question is for you guys each to answer is, what's the same and what's different in today's market? So it's like we want more of the same here, but also things have changed radically and better here. What's changed for the better and what's still the same thing hanging around that people are focused on? Can you share your perspective? >> I'll tackle it. Businesses are complex and they're often unique, that's the same. What's changed is how fast you can innovate. The ability to combine managed services and new innovative services and build new applications is so much faster today. Leveraging world class hardware that you don't have to worry about, that's elastic. You could not do that even five, 10 years ago to the degree you can today, especially with innovation. So innovation is accelerating at a rate that most people can't even comprehend and understand the set of services that are available to them. It's really fascinating to see what a one pizza team of engineers can go actually develop in a week. It is phenomenal. So super excited about this space and it's only going to continue to accelerate that. That's my take, Narayan. >> You got a lot of platform to compete on. With Amazon, you got a lot to build on. Narayan, your side. What's your answer to that question? >> I think we are seeing a lot of innovation with new applications that customers are constantly (faintly speaking). I think what we see is this whole notion of how do you go from desktop to production to the secure supply chain and how can we truly build on the agility that developers desire and build all the security and the pipelines to energize that production quickly and efficiently. I think we are seeing, we are at the very start of that sort of journey. Of course, we have invested in Kubernetes, the means to an end, but we're so much more beyond that's happening in industry and I think we're at the very, very beginning of this transformations, enterprise transformation that many of our customers are going through and we are inherently part of it. >> Well, gentlemen, I really appreciate that we're seeing the same thing. It's more the same here on solving these complexities with distractions, whether it's higher level services with large scale infrastructure. At your fingertips, infrastructure as code, infrastructure to be provisioned, serverless, all the good stuff happen and Fred with AWS on your side. And we're seeing customers resonate with this idea of being an operator again, being a cloud operator and developer. So the developer ops is kind of, DevOps is changing too. So all for the better. Thank you for spending the time and we're seeing again that traction with the VMware customer base and AWS getting along great together. So thanks for sharing your perspectives. >> We appreciate it. Thank you so much. >> Thank you John. >> This is theCUBE and AWS VMware showcase accelerating business transformation, VMware Cloud on AWS. Jointly engineered solution bringing innovation to the VMware customer base, going to the cloud and beyond. I'm John Furrier, your host. Thanks for watching. (gentle music)
SUMMARY :
joining me on the showcase. It's a great topic. and going in to re:Invent, and the VMware flavor of that, Takes advantage of the AWS and the speed that which customers around the service compared to and the security patches on top. and at the physics layer too, the other workloads like SAP, All of the hard problems What's on the list this year? and the way we are able to do to keep innovating on. in different parts of the world and because it's in the cloud. and just improving all the speeds. perspective from the VMware side? And the beauty of the technology I mean, the data center So the efficiency gains that we have And the third one is really obvious, and have the resources that are available So the question is for you and it's only going to platform to compete on. and the pipelines to energize So all for the better. Thank you so much. the VMware customer base,
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Accelerating Business Transformation with VMware Cloud on AWS 10 31
>>Hi everyone. Welcome to the Cube special presentation here in Palo Alto, California. I'm John Foer, host of the Cube. We've got two great guests, one for calling in from Germany, our videoing in from Germany, one from Maryland. We've got VMware and aws. This is the customer successes with VMware cloud on AWS showcase, accelerating business transformation here in the showcase with Samir Candu Worldwide. VMware strategic alliance solution, architect leader with AWS Samir. Great to have you and Daniel Re Myer, principal architect global AWS synergy at VMware. Guys, you guys are, are working together. You're the key players in the re relationship as it rolls out and continues to grow. So welcome to the cube. >>Thank you. Greatly appreciate it. >>Great to have you guys both on, As you know, we've been covering this since 2016 when Pat Geling, then CEO and then then CEO AWS at Andy Chasy did this. It kind of got people by surprise, but it really kind of cleaned out the positioning in the enterprise for the success. OFM workloads in the cloud. VMware's had great success with it since, and you guys have the great partnerships. So this has been like a really strategic, successful partnership. Where are we right now? You know, years later we got this whole inflection point coming. You're starting to see, you know, this idea of higher level services, more performance are coming in at the infrastructure side. More automation, more serverless, I mean, and a, I mean it's just getting better and better every year in the cloud. Kinda a whole nother level. Where are we, Samir? Let's start with you on, on the relationship. >>Yeah, totally. So I mean, there's several things to keep in mind, right? So in 2016, right, that's when the partnership between AWS and VMware was announced, and then less than a year later, that's when we officially launched VMware cloud on aws. Years later, we've been driving innovation, working with our customers, jointly engineering this between AWS and VMware day in, day out. As far as advancing VMware cloud on aws. You know, even if you look at the innovation that takes place with a solution, things have modernized, things have changed, there's been advancements, you know, whether it's security focus, whether it's platform focus, whether it's networking focus, there's been modifications along the way, even storage, right? More recently, one of the things to keep in mind is we're looking to deliver value to our customers together. These are our joint customers. So there's hundreds of VMware and AWS engineers working together on this solution. >>And then factor in even our sales teams, right? We have VMware and AWS sales teams interacting with each other on a constant daily basis. We're working together with our customers at the end of the day too. Then we're looking to even offer and develop jointly engineered solutions specific to VMware cloud on aws, and even with VMware's, other platforms as well. Then the other thing comes down to is where we have dedicated teams around this at both AWS and VMware. So even from solutions architects, even to our sales specialists, even to our account teams, even to specific engineering teams within the organizations, they all come together to drive this innovation forward with VMware cloud on AWS and the jointly engineered solution partnership as well. And then I think one of the key things to keep in mind comes down to we have nearly 600 channel partners that have achieved VMware cloud on AWS service competency. So think about it from the standpoint there's 300 certified or validated technology solutions, they're now available to our customers. So that's even innovation right off the top as well. >>Great stuff. Daniel, I wanna get to you in a second. Upon this principal architect position you have in your title, you're the global a synergy person. Synergy means bringing things together, making it work. Take us through the architecture, because we heard a lot of folks at VMware explore this year, formerly world, talking about how the, the workloads on it has been completely transforming into cloud and hybrid, right? This is where the action is. Where are you? Is your customers taking advantage of that new shift? You got AI ops, you got it. Ops changing a lot, you got a lot more automation edges right around the corner. This is like a complete transformation from where we were just five years ago. What's your thoughts on the >>Relationship? So at at, at first, I would like to emphasize that our collaboration is not just that we have dedicated teams to help our customers get the most and the best benefits out of VMware cloud on aws. We are also enabling US mutually. So AWS learns from us about the VMware technology, where VMware people learn about the AWS technology. We are also enabling our channel partners and we are working together on customer projects. So we have regular assembled globally and also virtually on Slack and the usual suspect tools working together and listening to customers, that's, that's very important. Asking our customers where are their needs? And we are driving the solution into the direction that our customers get the, the best benefits out of VMware cloud on aws. And over the time we, we really have involved the solution. As Samia mentioned, we just added additional storage solutions to VMware cloud on aws. We now have three different instance types that cover a broad range of, of workload. So for example, we just added the I four I host, which is ideally for workloads that require a lot of CPU power, such as you mentioned it, AI workloads. >>Yeah. So I wanna guess just specifically on the customer journey and their transformation. You know, we've been reporting on Silicon angle in the queue in the past couple weeks in a big way that the OPS teams are now the new devs, right? I mean that sounds OP a little bit weird, but operation IT operations is now part of the, a lot more data ops, security writing code composing, you know, with open source, a lot of great things are changing. Can you share specifically what customers are looking for when you say, as you guys come in and assess their needs, what are they doing? What are some of the things that they're doing with VMware on AWS specifically that's a little bit different? Can you share some of and highlights there? >>That, that's a great point because originally VMware and AWS came from very different directions when it comes to speaking people at customers. So for example, aws very developer focused, whereas VMware has a very great footprint in the IT ops area. And usually these are very different, very different teams, groups, different cultures, but it's, it's getting together. However, we always try to address the customers, right? There are customers that want to build up a new application from the scratch and build resiliency, availability, recoverability, scalability into the application. But there are still a lot of customers that say, well we don't have all of the skills to redevelop everything to refactor an application to make it highly available. So we want to have all of that as a service, recoverability as a service, scalability as a service. We want to have this from the infrastructure. That was one of the unique selling points for VMware on premise and now we are bringing this into the cloud. >>Samir, talk about your perspective. I wanna get your thoughts, and not to take a tangent, but we had covered the AWS remar of, actually it was Amazon res machine learning automation, robotics and space. It was really kinda the confluence of industrial IOT software physical. And so when you look at like the IT operations piece becoming more software, you're seeing things about automation, but the skill gap is huge. So you're seeing low code, no code automation, you know, Hey Alexa, deploy a Kubernetes cluster. Yeah, I mean, I mean that's coming, right? So we're seeing this kind of operating automation meets higher level services meets workloads. Can you unpack that and share your opinion on, on what you see there from an Amazon perspective and how it relates to this? >>Yeah, totally. Right. And you know, look at it from the point of view where we said this is a jointly engineered solution, but it's not migrating to one option or the other option, right? It's more or less together. So even with VMware cloud on aws, yes it is utilizing AWS infrastructure, but your environment is connected to that AWS VPC in your AWS account. So if you wanna leverage any of the native AWS services, so any of the 200 plus AWS services, you have that option to do so. So that's gonna give you that power to do certain things, such as, for example, like how you mentioned with iot, even with utilizing Alexa or if there's any other service that you wanna utilize, that's the joining point between both of the offerings. Right off the top though, with digital transformation, right? You, you have to think about where it's not just about the technology, right? There's also where you want to drive growth in the underlying technology. Even in your business leaders are looking to reinvent their business. They're looking to take different steps as far as pursuing a new strategy. Maybe it's a process, maybe it's with the people, the culture, like how you said before, where people are coming in from a different background, right? They may not be used to the cloud, they may not be used to AWS services, but now you have that capability to mesh them together. Okay. Then also, Oh, >>Go ahead, finish >>Your thought. No, no, I was gonna say, what it also comes down to is you need to think about the operating model too, where it is a shift, right? Especially for that VS four admin that's used to their on-premises at environment. Now with VMware cloud on aws, you have that ability to leverage a cloud, but the investment that you made and certain things as far as automation, even with monitoring, even with logging, yeah. You still have that methodology where you can utilize that in VMware cloud on AWS two. >>Danielle, I wanna get your thoughts on this because at at explore and, and, and after the event, now as we prep for Cuban and reinvent coming up the big AWS show, I had a couple conversations with a lot of the VMware customers and operators and it's like hundreds of thousands of, of, of, of users and millions of people talking about and and peaked on VM we're interested in v VMware. The common thread was one's one, one person said, I'm trying to figure out where I'm gonna put my career in the next 10 to 15 years. And they've been very comfortable with VMware in the past, very loyal, and they're kind of talking about, I'm gonna be the next cloud, but there's no like role yet architects, is it Solution architect sre. So you're starting to see the psychology of the operators who now are gonna try to make these career decisions, like how, what am I gonna work on? And it's, and that was kind of fuzzy, but I wanna get your thoughts. How would you talk to that persona about the future of VMware on, say, cloud for instance? What should they be thinking about? What's the opportunity and what's gonna happen? >>So digital transformation definitely is a huge change for many organizations and leaders are perfectly aware of what that means. And that also means in, in to to some extent, concerns with your existing employees. Concerns about do I have to relearn everything? Do I have to acquire new skills? And, and trainings is everything worthless I learned over the last 15 years of my career? And the, the answer is to make digital transformation a success. We need not just to talk about technology, but also about process people and culture. And this is where VMware really can help because if you are applying VMware cloud on a, on AWS to your infrastructure, to your existing on-premise infrastructure, you do not need to change many things. You can use the same tools and skills, you can manage your virtual machines as you did in your on-premise environment. You can use the same managing and monitoring tools. If you have written, and many customers did this, if you have developed hundreds of, of scripts that automate tasks and if you know how to troubleshoot things, then you can use all of that in VMware cloud on aws. And that gives not just leaders, but but also the architects at customers, the operators at customers, the confidence in, in such a complex project, >>The consistency, very key point, gives them the confidence to go and, and then now that once they're confident they can start committing themselves to new things. Samir, you're reacting to this because you know, on your side you've got higher level services, you got more performance at the hardware level. I mean, lot improvement. So, okay, nothing's changed. I can still run my job now I got goodness on the other side. What's the upside? What's in it for the, for the, for the customer there? >>Yeah, so I think what it comes down to is they've already been so used to or entrenched with that VMware admin mentality, right? But now extending that to the cloud, that's where now you have that bridge between VMware cloud on AWS to bridge that VMware knowledge with that AWS knowledge. So I will look at it from the point of view where now one has that capability and that ability to just learn about the cloud, but if they're comfortable with certain aspects, no one's saying you have to change anything. You can still leverage that, right? But now if you wanna utilize any other AWS service in conjunction with that VM that resides maybe on premises or even in VMware cloud on aws, you have that option to do so. So think about it where you have that ability to be someone who's curious and wants to learn. And then if you wanna expand on the skills, you certainly have that capability to do so. >>Great stuff. I love, love that. Now that we're peeking behind the curtain here, I'd love to have you guys explain, cuz people wanna know what's goes on in behind the scenes. How does innovation get happen? How does it happen with the relationship? Can you take us through a day in the life of kind of what goes on to make innovation happen with the joint partnership? You guys just have a zoom meeting, Do you guys fly out, you write go do you ship thing? I mean I'm making it up, but you get the idea, what's the, what's, how does it work? What's going on behind the scenes? >>So we hope to get more frequently together in person, but of course we had some difficulties over the last two to three years. So we are very used to zoom conferences and and Slack meetings. You always have to have the time difference in mind if we are working globally together. But what we try, for example, we have reg regular assembled now also in person geo based. So for emia, for the Americas, for aj. And we are bringing up interesting customer situations, architectural bits and pieces together. We are discussing it always to share and to contribute to our community. >>What's interesting, you know, as, as events are coming back to here, before you get, you weigh in, I'll comment, as the cube's been going back out to events, we are hearing comments like what, what pandemic we were more productive in the pandemic. I mean, developers know how to work remotely and they've been on all the tools there, but then they get in person, they're happy to see people, but there's no one's, no one's really missed the beat. I mean it seems to be very productive, you know, workflow, not a lot of disruption. More if anything, productivity gains. >>Agreed, right? I think one of the key things to keep in mind is, you know, even if you look at AWS's and even Amazon's leadership principles, right? Customer obsession, that's key. VMware is carrying that forward as well. Where we are working with our customers, like how Daniel said met earlier, right? We might have meetings at different time zones, maybe it's in person, maybe it's virtual, but together we're working to listen to our customers. You know, we're taking and capturing that feedback to drive innovation and VMware cloud on AWS as well. But one of the key things to keep in mind is yes, there have been, there has been the pandemic, we might have been disconnected to a certain extent, but together through technology we've been able to still communicate work with our customers. Even with VMware in between, with AWS and whatnot. We had that flexibility to innovate and continue that innovation. So even if you look at it from the point of view, right? VMware cloud on AWS outposts, that was something that customers have been asking for. We've been been able to leverage the feedback and then continue to drive innovation even around VMware cloud on AWS outposts. So even with the on premises environment, if you're looking to handle maybe data sovereignty or compliance needs, maybe you have low latency requirements, that's where certain advancements come into play, right? So the key thing is always to maintain that communication track. >>And our last segment we did here on the, on this showcase, we listed the accomplishments and they were pretty significant. I mean go, you got the global rollouts of the relationship. It's just really been interesting and, and people can reference that. We won't get into it here, but I will ask you guys to comment on, as you guys continue to evolve the relationship, what's in it for the customer? What can they expect next? Cuz again, I think right now we're in at a, an inflection point more than ever. What can people expect from the relationship and what's coming up with reinvent? Can you share a little bit of kind of what's coming down the pike? >>So one of the most important things we have announced this year, and we will continue to evolve into that direction, is independent scale of storage. That absolutely was one of the most important items customer asked us for over the last years. Whenever, whenever you are requiring additional storage to host your virtual machines, you usually in VMware cloud on aws, you have to add additional notes. Now we have three different note types with different ratios of compute, storage and memory. But if you only require additional storage, you always have to get also additional compute and memory and you have to pay. And now with two solutions which offer choice for the customers, like FS six one, NetApp onap, and VMware cloud Flex Storage, you now have two cost effective opportunities to add storage to your virtual machines. And that offers opportunities for other instance types maybe that don't have local storage. We are also very, very keen looking forward to announcements, exciting announcements at the upcoming events. >>Samir, what's your, what's your reaction take on the, on what's coming down on your side? >>Yeah, I think one of the key things to keep in mind is, you know, we're looking to help our customers be agile and even scale with their needs, right? So with VMware cloud on aws, that's one of the key things that comes to mind, right? There are gonna be announcements, innovations and whatnot with outcoming events. But together we're able to leverage that to advance VMware cloud on AWS to Daniel's point storage, for example, even with host offerings. And then even with decoupling storage from compute and memory, right now you have the flexibility where you can do all of that. So to look at it from the standpoint where now with 21 regions where we have VMware cloud on AWS available as well, where customers can utilize that as needed when needed, right? So it comes down to, you know, transformation will be there. Yes, there's gonna be maybe where workloads have to be adapted where they're utilizing certain AWS services, but you have that flexibility and option to do so. And I think with the continuing events that's gonna give us the options to even advance our own services together. >>Well you guys are in the middle of it, you're in the trenches, you're making things happen, you've got a team of people working together. My final question is really more of a kind of a current situation, kind of future evolutionary thing that you haven't seen this before. I wanna get both of your reaction to it. And we've been bringing this up in, in the open conversations on the cube is in the old days it was going back this generation, you had ecosystems, you had VMware had an ecosystem they did best, had an ecosystem. You know, we have a product, you have a product, biz dev deals happen, people sign relationships and they do business together and they, they sell to each other's products or do some stuff. Now it's more about architecture cuz we're now in a distributed large scale environment where the role of ecosystems are intertwining. >>And this, you guys are in the middle of two big ecosystems. You mentioned channel partners, you both have a lot of partners on both sides. They come together. So you have this now almost a three dimensional or multidimensional ecosystem, you know, interplay. What's your thoughts on this? And, and, and because it's about the architecture, integration is a value, not so much. Innovation is only, you gotta do innovation, but when you do innovation, you gotta integrate it, you gotta connect it. So what is, how do you guys see this as a, as an architectural thing, start to see more technical business deals? >>So we are, we are removing dependencies from individual ecosystems and from individual vendors. So a customer no longer has to decide for one vendor and then it is a very expensive and high effort project to move away from that vendor, which ties customers even, even closer to specific vendors. We are removing these obstacles. So with VMware cloud on aws moving to the cloud, firstly it's, it's not a dead end. If you decide at one point in time because of latency requirements or maybe it's some compliance requirements, you need to move back into on-premise. You can do this if you decide you want to stay with some of your services on premise and just run a couple of dedicated services in the cloud, you can do this and you can mana manage it through a single pane of glass. That's quite important. So cloud is no longer a dead and it's no longer a binary decision, whether it's on premise or the cloud. It it is the cloud. And the second thing is you can choose the best of both works, right? If you are migrating virtual machines that have been running in your on-premise environment to VMware cloud on aws, by the way, in a very, very fast cost effective and safe way, then you can enrich later on enrich these virtual machines with services that are offered by aws. More than 200 different services ranging from object based storage, load balancing and so on. So it's an endless, endless possibility. >>We, we call that super cloud in, in a, in a way that we be generically defining it where everyone's innovating, but yet there's some common services. But the differentiation comes from innovation where the lock in is the value, not some spec, right? Samir, this is gonna where cloud is right now, you guys are, are not commodity. Amazon's completely differentiating, but there's some commodity things. Having got storage, you got compute, but then you got now advances in all areas. But partners innovate with you on their terms. Absolutely. And everybody wins. >>Yeah. And a hundred percent agree with you. I think one of the key things, you know, as Daniel mentioned before, is where it it, it's a cross education where there might be someone who's more proficient on the cloud side with aws, maybe more proficient with the viewers technology, but then for partners, right? They bridge that gap as well where they come in and they might have a specific niche or expertise where their background, where they can help our customers go through that transformation. So then that comes down to, hey, maybe I don't know how to connect to the cloud. Maybe I don't know what the networking constructs are. Maybe I can leverage that partner. That's one aspect to go about it. Now maybe you migrated that workload to VMware cloud on aws. Maybe you wanna leverage any of the native AWS services or even just off the top 200 plus AWS services, right? But it comes down to that skill, right? So again, solutions architecture at the back of, back of the day, end of the day, what it comes down to is being able to utilize the best of both worlds. That's what we're giving our customers at the end of the >>Day. I mean, I just think it's, it's a, it's a refactoring and innovation opportunity at all levels. I think now more than ever, you can take advantage of each other's ecosystems and partners and technologies and change how things get done with keeping the consistency. I mean, Daniel, you nailed that, right? I mean, you don't have to do anything. You still run the fear, the way you working on it and now do new things. This is kind of a cultural shift. >>Yeah, absolutely. And if, if you look, not every, not every customer, not every organization has the resources to refactor and re-platform everything. And we gave, we give them a very simple and easy way to move workloads to the cloud. Simply run them and at the same time they can free up resources to develop new innovations and, and grow their business. >>Awesome. Samir, thank you for coming on. Danielle, thank you for coming to Germany, Octoberfest, I know it's evening over there, your weekend's here. And thank you for spending the time. Samir final give you the final word, AWS reinvents coming up. Preparing. We're gonna have an exclusive with Adam, but Fry, we do a curtain raise, a dual preview. What's coming down on your side with the relationship and what can we expect to hear about what you got going on at reinvent this year? The big show? >>Yeah, so I think, you know, Daniel hit upon some of the key points, but what I will say is we do have, for example, specific sessions, both that VMware's driving and then also that AWS is driving. We do have even where we have what I call a chalk talks. So I would say, and then even with workshops, right? So even with the customers, the attendees who are there, whatnot, if they're looking for to sit and listen to a session, yes that's there. But if they wanna be hands on, that is also there too. So personally for me as an IT background, you know, been in CIS admin world and whatnot, being hands on, that's one of the key things that I personally am looking forward. But I think that's one of the key ways just to learn and get familiar with the technology. Yeah, >>Reinvents an amazing show for the in person. You guys nail it every year. We'll have three sets this year at the cube. It's becoming popular. We more and more content. You guys got live streams going on, a lot of content, a lot of media, so thanks, thanks for sharing that. Samir Daniel, thank you for coming on on this part of the showcase episode of really the customer successes with VMware Cloud Ons, really accelerating business transformation withs and VMware. I'm John Fur with the cube, thanks for watching. Hello everyone. Welcome to this cube showcase, accelerating business transformation with VMware cloud on it's a solution innovation conversation with two great guests, Fred and VP of commercial services at aws and NA Ryan Bard, who's the VP and general manager of cloud solutions at VMware. Gentlemen, thanks for joining me on this showcase. >>Great to be here. >>Hey, thanks for having us on. It's a great topic. You know, we, we've been covering this VMware cloud on abus since, since the launch going back and it's been amazing to watch the evolution from people saying, Oh, it's the worst thing I've ever seen. It's what's this mean? And depress work were, we're kind of not really on board with kind of the vision, but as it played out as you guys had announced together, it did work out great for VMware. It did work out great for a D and it continues two years later and I want just get an update from you guys on where you guys see this has been going. I'll see multiple years. Where is the evolution of the solution as we are right now coming off VMware explorer just recently and going in to reinvent, which is only a couple weeks away, feels like tomorrow. But you know, as we prepare a lot going on, where are we with the evolution of the solution? >>I mean, first thing I wanna say is, you know, PBO 2016 was a someon moment and the history of it, right? When Pat Gelsinger and Andy Jessey came together to announce this and I think John, you were there at the time I was there, it was a great, great moment. We launched the solution in 2017, the year after that at VM Word back when we called it Word, I think we have gone from strength to strength. One of the things that has really mattered to us is we have learned froms also in the processes, this notion of working backwards. So we really, really focused on customer feedback as we build a service offering now five years old, pretty remarkable journey. You know, in the first years we tried to get across all the regions, you know, that was a big focus because there was so much demand for it. >>In the second year we started going really on enterprise grade features. We invented this pretty awesome feature called Stretch clusters, where you could stretch a vSphere cluster using VSA and NSX across two AZs in the same region. Pretty phenomenal four nine s availability that applications start started to get with that particular feature. And we kept moving forward all kinds of integration with AWS direct connect transit gateways with our own advanced networking capabilities. You know, along the way, disaster recovery, we punched out two, two new services just focused on that. And then more recently we launched our outposts partnership. We were up on stage at Reinvent, again with Pat Andy announcing AWS outposts and the VMware flavor of that VMware cloud and AWS outposts. I think it's been significant growth in our federal sector as well with our federal and high certification more recently. So all in all, we are super excited. We're five years old. The customer momentum is really, really strong and we are scaling the service massively across all geos and industries. >>That's great, great update. And I think one of the things that you mentioned was how the advantages you guys got from that relationship. And, and this has kind of been the theme for AWS since I can remember from day one. Fred, you guys do the heavy lifting as as, as you always say for the customers here, VMware comes on board, takes advantage of the AWS and kind of just doesn't miss a beat, continues to move their workloads that everyone's using, you know, vSphere and these are, these are big workloads on aws. What's the AWS perspective on this? How do you see it? >>Yeah, it's pretty fascinating to watch how fast customers can actually transform and move when you take the, the skill set that they're familiar with and the advanced capabilities that they've been using on Preem and then overlay it on top of the AWS infrastructure that's, that's evolving quickly and, and building out new hardware and new instances we'll talk about. But that combined experience between both of us on a jointly engineered solution to bring the best security and the best features that really matter for those workloads drive a lot of efficiency and speed for the, for the customer. So it's been well received and the partnership is stronger than ever from an engineering standpoint, from a business standpoint. And obviously it's been very interesting to look at just how we stay day one in terms of looking at new features and work and, and responding to what customers want. So pretty, pretty excited about just seeing the transformation and the speed that which customers can move to bmc. Yeah, >>That's what great value publish. We've been talking about that in context too. Anyone building on top of the cloud, they can have their own supercloud as we call it. If you take advantage of all the CapEx and and investment Amazon's made and AWS has made and, and and continues to make in performance IAS and pass all great stuff. I have to ask you guys both as you guys see this going to the next level, what are some of the differentiations you see around the service compared to other options on the market? What makes it different? What's the combination? You mentioned jointly engineered, what are some of the key differentiators of the service compared to others? >>Yeah, I think one of the key things Fred talked about is this jointly engineered notion right from day one. We were the earlier doctors of AWS Nitro platform, right? The reinvention of E two back five years ago. And so we have been, you know, having a very, very strong engineering partnership at that level. I think from a VMware customer standpoint, you get the full software defined data center or compute storage networking on EC two, bare metal across all regions. You can scale that elastically up and down. It's pretty phenomenal just having that consistency globally, right on aws EC two global regions. Now the other thing that's a real differentiator for us that customers tell us about is this whole notion of a managed service, right? And this was somewhat new to VMware, but we took away the pain of this undifferentiated heavy lifting where customers had to provision rack, stack hardware, configure the software on top, and then upgrade the software and the security batches on top. >>So we took, took away all of that pain as customers transitioned to VMware cloud and aws. In fact, my favorite story from last year when we were all going through the lock for j debacle industry was just going through that, right? Favorite proof point from customers was before they put even race this issue to us, we sent them a notification saying we already patched all of your systems, no action from you. The customers were super thrilled. I mean these are large banks, many other customers around the world, super thrilled they had to take no action, but a pretty incredible industry challenge that we were all facing. >>Nora, that's a great, so that's a great point. You know, the whole managed service piece brings up the security, you kind of teasing at it, but you know, there's always vulnerabilities that emerge when you are doing complex logic. And as you grow your solutions, there's more bits. You know, Fred, we were commenting before we came on camera, there's more bits than ever before and, and at at the physics layer too, as well as the software. So you never know when there's gonna be a zero day vulnerability out there. Just, it happens. We saw one with fornet this week, this came outta the woodwork. But moving fast on those patches, it's huge. This brings up the whole support angle. I wanted to ask you about how you guys are doing that as well, because to me we see the value when we, when we talk to customers on the cube about this, you know, it was a real, real easy understanding of how, what the cloud means to them with VMware now with the aws. But the question that comes up that we wanna get more clarity on is how do you guys handle support together? >>Well, what's interesting about this is that it's, it's done mutually. We have dedicated support teams on both sides that work together pretty seamlessly to make sure that whether there's a issue at any layer, including all the way up into the app layer, as you think about some of the other workloads like sap, we'll go end to end and make sure that we support the customer regardless of where the particular issue might be for them. And on top of that, we look at where, where we're improving reliability in, in as a first order of, of principle between both companies. So from an availability and reliability standpoint, it's, it's top of mind and no matter where the particular item might land, we're gonna go help the customer resolve. That works really well >>On the VMware side. What's been the feedback there? What's the, what are some of the updates? >>Yeah, I think, look, I mean, VMware owns and operates the service, but we have a phenomenal backend relationship with aws. Customers call VMware for the service for any issues and, and then we have a awesome relationship with AWS on the backend for support issues or any hardware issues. The BASKE management that we jointly do, right? All of the hard problems that customers don't have to worry about. I think on the front end, we also have a really good group of solution architects across the companies that help to really explain the solution. Do complex things like cloud migration, which is much, much easier with VMware cloud aws, you know, we are presenting that easy button to the public cloud in many ways. And so we have a whole technical audience across the two companies that are working with customers every single day. >>You know, you had mentioned, I've got a list here, some of the innovations the, you mentioned the stretch clustering, you know, getting the GOs working, Advanced network, disaster recovery, you know, fed, Fed ramp, public sector certifications, outposts, all good. You guys are checking the boxes every year. You got a good, good accomplishments list there on the VMware AWS side here in this relationship. The question that I'm interested in is what's next? What recent innovations are you doing? Are you making investments in what's on the lists this year? What items will be next year? How do you see the, the new things, the list of accomplishments, people wanna know what's next. They don't wanna see stagnant growth here, they wanna see more action, you know, as as cloud kind of continues to scale and modern applications cloud native, you're seeing more and more containers, more and more, you know, more CF C I C D pipe pipelining with with modern apps, put more pressure on the system. What's new, what's the new innovations? >>Absolutely. And I think as a five yearold service offering innovation is top of mind for us every single day. So just to call out a few recent innovations that we announced in San Francisco at VMware Explorer. First of all, our new platform i four I dot metal, it's isolate based, it's pretty awesome. It's the latest and greatest, all the speeds and feeds that we would expect from VMware and aws. At this point in our relationship. We announced two different storage options. This notion of working from customer feedback, allowing customers even more price reductions, really take off that storage and park it externally, right? And you know, separate that from compute. So two different storage offerings there. One is with AWS Fsx, with NetApp on tap, which brings in our NetApp partnership as well into the equation and really get that NetApp based, really excited about this offering as well. >>And the second storage offering for VMware cloud Flex Storage, VMware's own managed storage offering. Beyond that, we have done a lot of other innovations as well. I really wanted to talk about VMware cloud Flex Compute, where previously customers could only scale by hosts and a host is 36 to 48 cores, give or take. But with VMware cloud Flex Compute, we are now allowing this notion of a resource defined compute model where customers can just get exactly the V C P memory and storage that maps to the applications, however small they might be. So this notion of granularity is really a big innovation that that we are launching in the market this year. And then last but not least, talk about ransomware. Of course it's a hot topic in industry. We are seeing many, many customers ask for this. We are happy to announce a new ransomware recovery with our VMware cloud DR solution. >>A lot of innovation there and the way we are able to do machine learning and make sure the workloads that are covered from snapshots and backups are actually safe to use. So there's a lot of differentiation on that front as well. A lot of networking innovations with Project Knot star for ability to have layer flow through layer seven, you know, new SaaS services in that area as well. Keep in mind that the service already supports managed Kubernetes for containers. It's built in to the same clusters that have virtual machines. And so this notion of a single service with a great TCO for VMs and containers and sort of at the heart of our office, >>The networking side certainly is a hot area to keep innovating on. Every year it's the same, same conversation, get better, faster networking, more, more options there. The flex computes. Interesting. If you don't mind me getting a quick clarification, could you explain the Drew screen resource defined versus hardware defined? Because this is kind of what we had saw at Explore coming out, that notion of resource defined versus hardware defined. What's the, what does that mean? >>Yeah, I mean I think we have been super successful in this hardware defined notion. We we're scaling by the hardware unit that we present as software defined data centers, right? And so that's been super successful. But we, you know, customers wanted more, especially customers in different parts of the world wanted to start even smaller and grow even more incrementally, right? Lower their costs even more. And so this is the part where resource defined starts to be very, very interesting as a way to think about, you know, here's my bag of resources exactly based on what the customers request for fiber machines, five containers, its size exactly for that. And then as utilization grows, we elastically behind the scenes, we're able to grow it through policies. So that's a whole different dimension. It's a whole different service offering that adds value and customers are comfortable. They can go from one to the other, they can go back to that post based model if they so choose to. And there's a jump off point across these two different economic models. >>It's kind of cloud of flexibility right there. I like the name Fred. Let's get into some of the examples of customers, if you don't mind. Let's get into some of the ex, we have some time. I wanna unpack a little bit of what's going on with the customer deployments. One of the things we've heard again on the cube is from customers is they like the clarity of the relationship, they love the cloud positioning of it. And then what happens is they lift and shift the workloads and it's like, feels great. It's just like we're running VMware on AWS and then they would start consuming higher level services, kind of that adoption next level happens and because it it's in the cloud, so, So can you guys take us through some recent examples of customer wins or deployments where they're using VMware cloud on AWS on getting started, and then how do they progress once they're there? How does it evolve? Can you just walk us through a couple of use cases? >>Sure. There's a, well there's a couple. One, it's pretty interesting that, you know, like you said, as there's more and more bits you need better and better hardware and networking. And we're super excited about the I four and the capabilities there in terms of doubling and or tripling what we're doing around a lower variability on latency and just improving all the speeds. But what customers are doing with it, like the college in New Jersey, they're accelerating their deployment on a, on onboarding over like 7,400 students over a six to eight month period. And they've really realized a ton of savings. But what's interesting is where and how they can actually grow onto additional native services too. So connectivity to any other services is available as they start to move and migrate into this. The, the options there obviously are tied to all the innovation that we have across any services, whether it's containerized and with what they're doing with Tanu or with any other container and or services within aws. >>So there's, there's some pretty interesting scenarios where that data and or the processing, which is moved quickly with full compliance, whether it's in like healthcare or regulatory business is, is allowed to then consume and use things, for example, with tech extract or any other really cool service that has, you know, monthly and quarterly innovations. So there's things that you just can't, could not do before that are coming out and saving customers money and building innovative applications on top of their, their current app base in, in a rapid fashion. So pretty excited about it. There's a lot of examples. I think I probably don't have time to go into too, too many here. Yeah. But that's actually the best part is listening to customers and seeing how many net new services and new applications are they actually building on top of this platform. >>Nora, what's your perspective from the VMware sy? So, you know, you guys have now a lot of headroom to offer customers with Amazon's, you know, higher level services and or whatever's homegrown where's being rolled out? Cuz you now have a lot of hybrid too, so, so what's your, what's your take on what, what's happening in with customers? >>I mean, it's been phenomenal, the, the customer adoption of this and you know, banks and many other highly sensitive verticals are running production grade applications, tier one applications on the service over the last five years. And so, you know, I have a couple of really good examples. S and p Global is one of my favorite examples. Large bank, they merge with IHS market, big sort of conglomeration. Now both customers were using VMware cloud and AWS in different ways. And with the, with the use case, one of their use cases was how do I just respond to these global opportunities without having to invest in physical data centers? And then how do I migrate and consolidate all my data centers across the global, which there were many. And so one specific example for this company was how they migrated thousand 1000 workloads to VMware cloud AWS in just six weeks. Pretty phenomenal. If you think about everything that goes into a cloud migration process, people process technology and the beauty of the technology going from VMware point A to VMware point B, the the lowest cost, lowest risk approach to adopting VMware, VMware cloud, and aws. So that's, you know, one of my favorite examples. There are many other examples across other verticals that we continue to see. The good thing is we are seeing rapid expansion across the globe that constantly entering new markets with the limited number of regions and progressing our roadmap there. >>Yeah, it's great to see, I mean the data center migrations go from months, many, many months to weeks. It's interesting to see some of those success stories. So congratulations. One >>Of other, one of the other interesting fascinating benefits is the sustainability improvement in terms of being green. So the efficiency gains that we have both in current generation and new generation processors and everything that we're doing to make sure that when a customer can be elastic, they're also saving power, which is really critical in a lot of regions worldwide at this point in time. They're, they're seeing those benefits. If you're running really inefficiently in your own data center, that is just a, not a great use of power. So the actual calculators and the benefits to these workloads is, are pretty phenomenal just in being more green, which I like. We just all need to do our part there. And, and this is a big part of it here. >>It's a huge, it's a huge point about the sustainability. Fred, I'm glad you called that out. The other one I would say is supply chain issues. Another one you see that constrains, I can't buy hardware. And the third one is really obvious, but no one really talks about it. It's security, right? I mean, I remember interviewing Stephen Schmidt with that AWS and many years ago, this is like 2013, and you know, at that time people were saying the cloud's not secure. And he's like, listen, it's more secure in the cloud on premise. And if you look at the security breaches, it's all about the on-premise data center vulnerabilities, not so much hardware. So there's a lot you gotta to stay current on, on the isolation there is is hard. So I think, I think the security and supply chain, Fred is, is another one. Do you agree? >>I I absolutely agree. It's, it's hard to manage supply chain nowadays. We put a lot of effort into that and I think we have a great ability to forecast and make sure that we can lean in and, and have the resources that are available and run them, run them more efficiently. Yeah, and then like you said on the security point, security is job one. It is, it is the only P one. And if you think of how we build our infrastructure from Nitro all the way up and how we respond and work with our partners and our customers, there's nothing more important. >>And naron your point earlier about the managed service patching and being on top of things, it's really gonna get better. All right, final question. I really wanna thank you for your time on this showcase. It's really been a great conversation. Fred, you had made a comment earlier. I wanna kind of end with kind of a curve ball and put you eyes on the spot. We're talking about a modern, a new modern shift. It's another, we're seeing another inflection point, we've been documenting it, it's almost like cloud hitting another inflection point with application and open source growth significantly at the app layer. Continue to put a lot of pressure and, and innovation in the infrastructure side. So the question is for you guys each to answer is what's the same and what's different in today's market? So it's kind of like we want more of the same here, but also things have changed radically and better here. What are the, what's, what's changed for the better and where, what's still the same kind of thing hanging around that people are focused on? Can you share your perspective? >>I'll, I'll, I'll, I'll tackle it. You know, businesses are complex and they're often unique that that's the same. What's changed is how fast you can innovate. The ability to combine manage services and new innovative services and build new applications is so much faster today. Leveraging world class hardware that you don't have to worry about that's elastic. You, you could not do that even five, 10 years ago to the degree you can today, especially with innovation. So innovation is accelerating at a, at a rate that most people can't even comprehend and understand the, the set of services that are available to them. It's really fascinating to see what a one pizza team of of engineers can go actually develop in a week. It is phenomenal. So super excited about this space and it's only gonna continue to accelerate that. That's my take. All right. >>You got a lot of platform to compete on with, got a lot to build on then you're Ryan, your side, What's your, what's your answer to that question? >>I think we are seeing a lot of innovation with new applications that customers are constant. I think what we see is this whole notion of how do you go from desktop to production to the secure supply chain and how can we truly, you know, build on the agility that developers desire and build all the security and the pipelines to energize that motor production quickly and efficiently. I think we, we are seeing, you know, we are at the very start of that sort of of journey. Of course we have invested in Kubernetes the means to an end, but there's so much more beyond that's happening in industry. And I think we're at the very, very beginning of this transformations, enterprise transformation that many of our customers are going through and we are inherently part of it. >>Yeah. Well gentlemen, I really appreciate that we're seeing the same thing. It's more the same here on, you know, solving these complexities with distractions. Whether it's, you know, higher level services with large scale infrastructure at, at your fingertips. Infrastructures, code, infrastructure to be provisioned, serverless, all the good stuff happen in Fred with AWS on your side. And we're seeing customers resonate with this idea of being an operator, again, being a cloud operator and developer. So the developer ops is kind of, DevOps is kind of changing too. So all for the better. Thank you for spending the time and we're seeing again, that traction with the VMware customer base and of us getting, getting along great together. So thanks for sharing your perspectives, >>I appreciate it. Thank you so >>Much. Okay, thank you John. Okay, this is the Cube and AWS VMware showcase, accelerating business transformation. VMware cloud on aws, jointly engineered solution, bringing innovation to the VMware customer base, going to the cloud and beyond. I'm John Fur, your host. Thanks for watching. Hello everyone. Welcome to the special cube presentation of accelerating business transformation on vmc on aws. I'm John Furrier, host of the Cube. We have dawan director of global sales and go to market for VMware cloud on adb. This is a great showcase and should be a lot of fun. Ashish, thanks for coming on. >>Hi John. Thank you so much. >>So VMware cloud on AWS has been well documented as this big success for VMware and aws. As customers move their workloads into the cloud, IT operations of VMware customers has signaling a lot of change. This is changing the landscape globally is on cloud migration and beyond. What's your take on this? Can you open this up with the most important story around VMC on aws? >>Yes, John. The most important thing for our customers today is the how they can safely and swiftly move their ID infrastructure and applications through cloud. Now, VMware cloud AWS is a service that allows all vSphere based workloads to move to cloud safely, swiftly and reliably. Banks can move their core, core banking platforms, insurance companies move their core insurance platforms, telcos move their goss, bss, PLA platforms, government organizations are moving their citizen engagement platforms using VMC on aws because this is one platform that allows you to move it, move their VMware based platforms very fast. Migrations can happen in a matter of days instead of months. Extremely securely. It's a VMware manage service. It's very secure and highly reliably. It gets the, the reliability of the underlyings infrastructure along with it. So win-win from our customers perspective. >>You know, we reported on this big news in 2016 with Andy Chas, the, and Pat Geling at the time, a lot of people said it was a bad deal. It turned out to be a great deal because not only could VMware customers actually have a cloud migrate to the cloud, do it safely, which was their number one concern. They didn't want to have disruption to their operations, but also position themselves for what's beyond just shifting to the cloud. So I have to ask you, since you got the finger on the pulse here, what are we seeing in the market when it comes to migrating and modern modernizing in the cloud? Because that's the next step. They go to the cloud, you guys have done that, doing it, then they go, I gotta modernize, which means kind of upgrading or refactoring. What's your take on that? >>Yeah, absolutely. Look, the first step is to help our customers assess their infrastructure and licensing and entire ID operations. Once we've done the assessment, we then create their migration plans. A lot of our customers are at that inflection point. They're, they're looking at their real estate, ex data center, real estate. They're looking at their contracts with colocation vendors. They really want to exit their data centers, right? And VMware cloud and AWS is a perfect solution for customers who wanna exit their data centers, migrate these applications onto the AWS platform using VMC on aws, get rid of additional real estate overheads, power overheads, be socially and environmentally conscious by doing that as well, right? So that's the migration story, but to your point, it doesn't end there, right? Modernization is a critical aspect of the entire customer journey as as well customers, once they've migrated their ID applications and infrastructure on cloud get access to all the modernization services that AWS has. They can correct easily to our data lake services, to our AIML services, to custom databases, right? They can decide which applications they want to keep and which applications they want to refactor. They want to take decisions on containerization, make decisions on service computing once they've come to the cloud. But the most important thing is to take that first step. You know, exit data centers, come to AWS using vmc or aws, and then a whole host of modernization options available to them. >>Yeah, I gotta say, we had this right on this, on this story, because you just pointed out a big thing, which was first order of business is to make sure to leverage the on-prem investments that those customers made and then migrate to the cloud where they can maintain their applications, their data, their infrastructure operations that they're used to, and then be in position to start getting modern. So I have to ask you, how are you guys specifically, or how is VMware cloud on s addressing these needs of the customers? Because what happens next is something that needs to happen faster. And sometimes the skills might not be there because if they're running old school, IT ops now they gotta come in and jump in. They're gonna use a data cloud, they're gonna want to use all kinds of machine learning, and there's a lot of great goodness going on above the stack there. So as you move with the higher level services, you know, it's a no brainer, obviously, but they're not, it's not yesterday's higher level services in the cloud. So how are, how is this being addressed? >>Absolutely. I think you hit up on a very important point, and that is skills, right? When our customers are operating, some of the most critical applications I just mentioned, core banking, core insurance, et cetera, they're most of the core applications that our customers have across industries, like even, even large scale ERP systems, they're actually sitting on VMware's vSphere platform right now. When the customer wants to migrate these to cloud, one of the key bottlenecks they face is skill sets. They have the trained manpower for these core applications, but for these high level services, they may not, right? So the first order of business is to help them ease this migration pain as much as possible by not wanting them to, to upscale immediately. And we VMware cloud and AWS exactly does that. I mean, you don't have to do anything. You don't have to create new skill set for doing this, right? Their existing skill sets suffice, but at the same time, it gives them that, that leeway to build that skills roadmap for their team. DNS is invested in that, right? Yes. We want to help them build those skills in the high level services, be it aml, be it, be it i t be it data lake and analytics. We want to invest in them, and we help our customers through that. So that ultimately the ultimate goal of making them drop data is, is, is a front and center. >>I wanna get into some of the use cases and success stories, but I want to just reiterate, hit back your point on the skill thing. Because if you look at what you guys have done at aws, you've essentially, and Andy Chassey used to talk about this all the time when I would interview him, and now last year Adam was saying the same thing. You guys do all the heavy lifting, but if you're a VMware customer user or operator, you are used to things. You don't have to be relearn to be a cloud architect. Now you're already in the game. So this is like almost like a instant path to cloud skills for the VMware. There's hundreds of thousands of, of VMware architects and operators that now instantly become cloud architects, literally overnight. Can you respond to that? Do you agree with that? And then give an example. >>Yes, absolutely. You know, if you have skills on the VMware platform, you know, know, migrating to AWS using via by cloud and AWS is absolutely possible. You don't have to really change the skills. The operations are exactly the same. The management systems are exactly the same. So you don't really have to change anything but the advantages that you get access to all the other AWS services. So you are instantly able to integrate with other AWS services and you become a cloud architect immediately, right? You are able to solve some of the critical problems that your underlying IT infrastructure has immediately using this. And I think that's a great value proposition for our customers to use this service. >>And just one more point, I want just get into something that's really kind of inside baseball or nuanced VMC or VMware cloud on AWS means something. Could you take a minute to explain what on AWS means? Just because you're like hosting and using Amazon as a, as a work workload? Being on AWS means something specific in your world, being VMC on AWS mean? >>Yes. This is a great question, by the way, You know, on AWS means that, you know, VMware's vse platform is, is a, is an iconic enterprise virtualization software, you know, a disproportionately high market share across industries. So when we wanted to create a cloud product along with them, obviously our aim was for them, for the, for this platform to have the goodness of the AWS underlying infrastructure, right? And, and therefore, when we created this VMware cloud solution, it it literally use the AWS platform under the eighth, right? And that's why it's called a VMs VMware cloud on AWS using, using the, the, the wide portfolio of our regions across the world and the strength of the underlying infrastructure, the reliability and, and, and sustainability that it offers. And therefore this product is called VMC on aws. >>It's a distinction I think is worth noting, and it does reflect engineering and some levels of integration that go well beyond just having a SaaS app and, and basically platform as a service or past services. So I just wanna make sure that now super cloud, we'll talk about that a little bit in another interview, but I gotta get one more question in before we get into the use cases and customer success stories is in, in most of the VM world, VMware world, in that IT world, it used to, when you heard migration, people would go, Oh my God, that's gonna take months. And when I hear about moving stuff around and doing cloud native, the first reaction people might have is complexity. So two questions for you before we move on to the next talk. Track complexity. How are you addressing the complexity issue and how long these migrations take? Is it easy? Is it it hard? I mean, you know, the knee jerk reaction is month, You're very used to that. If they're dealing with Oracle or other old school vendors, like, they're, like the old guard would be like, takes a year to move stuff around. So can you comment on complexity and speed? >>Yeah. So the first, first thing is complexity. And you know, what makes what makes anything complex is if you're, if you're required to acquire new skill sets or you've gotta, if you're required to manage something differently, and as far as VMware cloud and AWS on both these aspects, you don't have to do anything, right? You don't have to acquire new skill sets. Your existing idea operation skill sets on, on VMware's platforms are absolutely fine and you don't have to manage it any differently like, than what you're managing your, your ID infrastructure today. So in both these aspects, it's exactly the same and therefore it is absolutely not complex as far as, as far as, as far as we cloud and AWS is concerned. And the other thing is speed. This is where the huge differentiation is. You have seen that, you know, large banks and large telcos have now moved their workloads, you know, literally in days instead of months. >>Because because of VMware cloud and aws, a lot of time customers come to us with specific deadlines because they want to exit their data centers on a particular date. And what happens, VMware cloud and AWS is called upon to do that migration, right? So speed is absolutely critical. The reason is also exactly the same because you are using the exactly the same platform, the same management systems, people are available to you, you're able to migrate quickly, right? I would just reference recently we got an award from President Zelensky of Ukraine for, you know, migrating their entire ID digital infrastructure and, and that that happened because they were using VMware cloud database and happened very swiftly. >>That's been a great example. I mean, that's one political, but the economic advantage of getting outta the data center could be national security. You mentioned Ukraine, I mean Oscar see bombing and death over there. So clearly that's a critical crown jewel for their running their operations, which is, you know, you know, world mission critical. So great stuff. I love the speed thing. I think that's a huge one. Let's get into some of the use cases. One of them is, the first one I wanted to talk about was we just hit on data, data center migration. It could be financial reasons on a downturn or our, or market growth. People can make money by shifting to the cloud, either saving money or making money. You win on both sides. It's a, it's a, it's almost a recession proof, if you will. Cloud is so use case for number one data center migration. Take us through what that looks like. Give an example of a success. Take us through a day, day in the life of a data center migration in, in a couple minutes. >>Yeah. You know, I can give you an example of a, of a, of a large bank who decided to migrate, you know, their, all their data centers outside their existing infrastructure. And they had, they had a set timeline, right? They had a set timeline to migrate the, the, they were coming up on a renewal and they wanted to make sure that this set timeline is met. We did a, a complete assessment of their infrastructure. We did a complete assessment of their IT applications, more than 80% of their IT applications, underlying v vSphere platform. And we, we thought that the right solution for them in the timeline that they wanted, right, is VMware cloud ands. And obviously it was a large bank, it wanted to do it safely and securely. It wanted to have it completely managed, and therefore VMware cloud and aws, you know, ticked all the boxes as far as that is concerned. >>I'll be happy to report that the large bank has moved to most of their applications on AWS exiting three of their data centers, and they'll be exiting 12 more very soon. So that's a great example of, of, of the large bank exiting data centers. There's another Corolla to that. Not only did they manage to manage to exit their data centers and of course use and be more agile, but they also met their sustainability goals. Their board of directors had given them goals to be carbon neutral by 2025. They found out that 35% of all their carbon foot footprint was in their data centers. And if they moved their, their ID infrastructure to cloud, they would severely reduce the, the carbon footprint, which is 35% down to 17 to 18%. Right? And that meant their, their, their, their sustainability targets and their commitment to the go to being carbon neutral as well. >>And that they, and they shift that to you guys. Would you guys take that burden? A heavy lifting there and you guys have a sustainability story, which is a whole nother showcase in and of itself. We >>Can Exactly. And, and cause of the scale of our, of our operations, we are able to, we are able to work on that really well as >>Well. All right. So love the data migration. I think that's got real proof points. You got, I can save money, I can, I can then move and position my applications into the cloud for that reason and other reasons as a lot of other reasons to do that. But now it gets into what you mentioned earlier was, okay, data migration, clearly a use case and you laid out some successes. I'm sure there's a zillion others. But then the next step comes, now you got cloud architects becoming minted every, and you got managed services and higher level services. What happens next? Can you give us an example of the use case of the modernization around the NextGen workloads, NextGen applications? We're starting to see, you know, things like data clouds, not data warehouses. We're not gonna data clouds, it's gonna be all kinds of clouds. These NextGen apps are pure digital transformation in action. Take us through a use case of how you guys make that happen with a success story. >>Yes, absolutely. And this is, this is an amazing success story and the customer here is s and p global ratings. As you know, s and p global ratings is, is the world leader as far as global ratings, global credit ratings is concerned. And for them, you know, the last couple of years have been tough as far as hardware procurement is concerned, right? The pandemic has really upended the, the supply chain. And it was taking a lot of time to procure hardware, you know, configure it in time, make sure that that's reliable and then, you know, distribute it in the wide variety of, of, of offices and locations that they have. And they came to us. We, we did, again, a, a, a alar, a fairly large comprehensive assessment of their ID infrastructure and their licensing contracts. And we also found out that VMware cloud and AWS is the right solution for them. >>So we worked there, migrated all their applications, and as soon as we migrated all their applications, they got, they got access to, you know, our high level services be our analytics services, our machine learning services, our, our, our, our artificial intelligence services that have been critical for them, for their growth. And, and that really is helping them, you know, get towards their next level of modern applications. Right Now, obviously going forward, they will have, they will have the choice to, you know, really think about which applications they want to, you know, refactor or which applications they want to go ahead with. That is really a choice in front of them. And, but you know, the, we VMware cloud and AWS really gave them the opportunity to first migrate and then, you know, move towards modernization with speed. >>You know, the speed of a startup is always the kind of the Silicon Valley story where you're, you know, people can make massive changes in 18 months, whether that's a pivot or a new product. You see that in startup world. Now, in the enterprise, you can see the same thing. I noticed behind you on your whiteboard, you got a slogan that says, are you thinking big? I know Amazon likes to think big, but also you work back from the customers and, and I think this modern application thing's a big deal because I think the mindset has always been constrained because back before they moved to the cloud, most IT, and, and, and on-premise data center shops, it's slow. You gotta get the hardware, you gotta configure it, you gotta, you gotta stand it up, make sure all the software is validated on it, and loading a database and loading oss, I mean, mean, yeah, it got easier and with scripting and whatnot, but when you move to the cloud, you have more scale, which means more speed, which means it opens up their capability to think differently and build product. What are you seeing there? Can you share your opinion on that epiphany of, wow, things are going fast, I got more time to actually think about maybe doing a cloud native app or transforming this or that. What's your, what's your reaction to that? Can you share your opinion? >>Well, ultimately we, we want our customers to utilize, you know, most of our modern services, you know, applications should be microservices based. When desired, they should use serverless applic. So list technology, they should not have monolithic, you know, relational database contracts. They should use custom databases, they should use containers when needed, right? So ultimately, we want our customers to use these modern technologies to make sure that their IT infrastructure, their licensing, their, their entire IT spend is completely native to cloud technologies. They work with the speed of a startup, but it's important for them to, to, to get to the first step, right? So that's why we create this journey for our customers, where you help them migrate, give them time to build the skills, they'll help them mo modernize, take our partners along with their, along with us to, to make sure that they can address the need for our customers. That's, that's what our customers need today, and that's what we are working backwards from. >>Yeah, and I think that opens up some big ideas. I'll just say that the, you know, we're joking, I was joking the other night with someone here in, in Palo Alto around serverless, and I said, you know, soon you're gonna hear words like architectural list. And that's a criticism on one hand, but you might say, Hey, you know, if you don't really need an architecture, you know, storage lists, I mean, at the end of the day, infrastructure is code means developers can do all the it in the coding cycles and then make the operations cloud based. And I think this is kind of where I see the dots connecting. Final thought here, take us through what you're thinking around how this new world is evolving. I mean, architecturals kind of a joke, but the point is, you know, you have to some sort of architecture, but you don't have to overthink it. >>Totally. No, that's a great thought, by the way. I know it's a joke, but it's a great thought because at the end of the day, you know, what do the customers really want? They want outcomes, right? Why did service technology come? It was because there was an outcome that they needed. They didn't want to get stuck with, you know, the, the, the real estate of, of a, of a server. They wanted to use compute when they needed to, right? Similarly, what you're talking about is, you know, outcome based, you know, desire of our customers and, and, and that's exactly where the word is going to, Right? Cloud really enforces that, right? We are actually, you know, working backwards from a customer's outcome and using, using our area the breadth and depth of our services to, to deliver those outcomes, right? And, and most of our services are in that path, right? When we use VMware cloud and aws, the outcome is a, to migrate then to modernize, but doesn't stop there, use our native services, you know, get the business outcomes using this. So I think that's, that's exactly what we are going through >>Actually, should actually, you're the director of global sales and go to market for VMware cloud on Aus. I wanna thank you for coming on, but I'll give you the final minute. Give a plug, explain what is the VMware cloud on Aus, Why is it great? Why should people engage with you and, and the team, and what ultimately is this path look like for them going forward? >>Yeah. At the end of the day, we want our customers to have the best paths to the cloud, right? The, the best path to the cloud is making sure that they migrate safely, reliably, and securely as well as with speed, right? And then, you know, use that cloud platform to, to utilize AWS's native services to make sure that they modernize their IT infrastructure and applications, right? We want, ultimately that our customers, customers, customer get the best out of, you know, utilizing the, that whole application experience is enhanced tremendously by using our services. And I think that's, that's exactly what we are working towards VMware cloud AWS is, is helping our customers in that journey towards migrating, modernizing, whether they wanna exit a data center or whether they wanna modernize their applications. It's a essential first step that we wanna help our customers with >>One director of global sales and go to market with VMware cloud on neighbors. He's with aws sharing his thoughts on accelerating business transformation on aws. This is a showcase. We're talking about the future path. We're talking about use cases with success stories from customers as she's thank you for spending time today on this showcase. >>Thank you, John. I appreciate it. >>Okay. This is the cube, special coverage, special presentation of the AWS Showcase. I'm John Furrier, thanks for watching.
SUMMARY :
Great to have you and Daniel Re Myer, principal architect global AWS synergy Greatly appreciate it. You're starting to see, you know, this idea of higher level services, More recently, one of the things to keep in mind is we're looking to deliver value Then the other thing comes down to is where we Daniel, I wanna get to you in a second. lot of CPU power, such as you mentioned it, AI workloads. composing, you know, with open source, a lot of great things are changing. So we want to have all of that as a service, on what you see there from an Amazon perspective and how it relates to this? And you know, look at it from the point of view where we said this to leverage a cloud, but the investment that you made and certain things as far How would you talk to that persona about the future And that also means in, in to to some extent, concerns with your I can still run my job now I got goodness on the other side. on the skills, you certainly have that capability to do so. Now that we're peeking behind the curtain here, I'd love to have you guys explain, You always have to have the time difference in mind if we are working globally together. I mean it seems to be very productive, you know, I think one of the key things to keep in mind is, you know, even if you look at AWS's guys to comment on, as you guys continue to evolve the relationship, what's in it for So one of the most important things we have announced this year, Yeah, I think one of the key things to keep in mind is, you know, we're looking to help our customers You know, we have a product, you have a product, biz dev deals happen, people sign relationships and they do business And this, you guys are in the middle of two big ecosystems. You can do this if you decide you want to stay with some of your services But partners innovate with you on their terms. I think one of the key things, you know, as Daniel mentioned before, You still run the fear, the way you working on it and And if, if you look, not every, And thank you for spending the time. So personally for me as an IT background, you know, been in CIS admin world and whatnot, thank you for coming on on this part of the showcase episode of really the customer successes with VMware we're kind of not really on board with kind of the vision, but as it played out as you guys had announced together, across all the regions, you know, that was a big focus because there was so much demand for We invented this pretty awesome feature called Stretch clusters, where you could stretch a And I think one of the things that you mentioned was how the advantages you guys got from that and move when you take the, the skill set that they're familiar with and the advanced capabilities that I have to ask you guys both as you guys see this going to the next level, you know, having a very, very strong engineering partnership at that level. put even race this issue to us, we sent them a notification saying we And as you grow your solutions, there's more bits. the app layer, as you think about some of the other workloads like sap, we'll go end to What's been the feedback there? which is much, much easier with VMware cloud aws, you know, they wanna see more action, you know, as as cloud kind of continues to And you know, separate that from compute. And the second storage offering for VMware cloud Flex Storage, VMware's own managed storage you know, new SaaS services in that area as well. If you don't mind me getting a quick clarification, could you explain the Drew screen resource defined versus But we, you know, because it it's in the cloud, so, So can you guys take us through some recent examples of customer The, the options there obviously are tied to all the innovation that we So there's things that you just can't, could not do before I mean, it's been phenomenal, the, the customer adoption of this and you know, Yeah, it's great to see, I mean the data center migrations go from months, many, So the actual calculators and the benefits So there's a lot you gotta to stay current on, Yeah, and then like you said on the security point, security is job one. So the question is for you guys each to Leveraging world class hardware that you don't have to worry production to the secure supply chain and how can we truly, you know, Whether it's, you know, higher level services with large scale Thank you so I'm John Furrier, host of the Cube. Can you open this up with the most important story around VMC on aws? platform that allows you to move it, move their VMware based platforms very fast. They go to the cloud, you guys have done that, So that's the migration story, but to your point, it doesn't end there, So as you move with the higher level services, So the first order of business is to help them ease Because if you look at what you guys have done at aws, the advantages that you get access to all the other AWS services. Could you take a minute to explain what on AWS on AWS means that, you know, VMware's vse platform is, I mean, you know, the knee jerk reaction is month, And you know, what makes what the same because you are using the exactly the same platform, the same management systems, which is, you know, you know, world mission critical. decided to migrate, you know, their, So that's a great example of, of, of the large bank exiting data And that they, and they shift that to you guys. And, and cause of the scale of our, of our operations, we are able to, We're starting to see, you know, things like data clouds, And for them, you know, the last couple of years have been tough as far as hardware procurement is concerned, And, and that really is helping them, you know, get towards their next level You gotta get the hardware, you gotta configure it, you gotta, you gotta stand it up, most of our modern services, you know, applications should be microservices based. I mean, architecturals kind of a joke, but the point is, you know, the end of the day, you know, what do the customers really want? I wanna thank you for coming on, but I'll give you the final minute. customers, customer get the best out of, you know, utilizing the, One director of global sales and go to market with VMware cloud on neighbors. I'm John Furrier, thanks for watching.
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Wurden & Bharadwaj | Accelerating Transformation with VMC On AWS
foreign [Music] welcome to this Cube showcase accelerating business transformation with VMware Cloud on aw it's a solution Innovation conversation with two great guests Fred Ward and VP of Commercial Services at AWS and Narayan bardawaj who's the VP and general manager of cloud Solutions at VMware gentlemen thanks for uh joining me on the Showcase great to be here hey thanks for having us on it's a great topic you know we we've been covering this VMware Cloud on AWS since since the launch going back and it's been amazing to watch The Evolution from people saying oh it's the worst thing I've ever seen what's this mean uh and depressed we're we're kind of not really on board with kind of the vision but as it played out as you guys had announced together it did work out great for VMware it did work out great for a divs and it continues two years later and I want to just get an update from you guys on where you guys see this has been going obviously multiple years where is the evolution of the solution as we are right now coming off VMware Explorer just recently and going in to reinvent uh which is only a couple weeks away uh this feels like tomorrow but you know as we prepare a lot going on where are we with the evolution of the solution I mean the first thing I want to say is you know October 2016 was a seminal moment in the history of I.T right when bad girls singer and Andy jassy came together to announce this and I think John you were there at the time I was there it was a great great moment we launched the solution in 2017 the year after that at vmworld back when we called it vmworld I think we've gone from strength to strength one of the things that has really mattered to us is we've learned from AWS also and the process is this notion of working backwards so we're really really focused on customer feedback as we build the service offering now five years old pretty remarkable Journey uh you know in the first years we tried to get across all the regions you know that was a big Focus because there was so much demand for it in the second year we started going really on Enterprise great features we invented this pretty awesome feature called stretch clusters where you could stretch a vsphere cluster using vsan NSX across two azs in the same region pretty phenomenal for lines of availability that applications start started to get with that particular feature and we kept moving forward all kinds of integration with AWS direct connect Transit gateways with our own Advanced networking capabilities uh you know along the way Disaster Recovery we punched out you need two new Services just focused on that and then more recently we launched our outposts partnership we were up on the stage at reinvent again with Pat and Andy announcing AWS outposts and the VMware flavor of that VMware cloud and AWS outposts I think it's been significant growth in our federal sector as well the federal Empire certification more recently so all in all we're super excited we're five years old the customer momentum is really really strong we are scaling the service massively across all GEOS and industries that's great great update and I think one of the things that you mentioned was how the advantages you guys got from that relationship and this has kind of been the theme for AWS man since I can remember from day one Fred you guys do the heavy lifting as as it's always say for the customers here VMware comes on board takes advantage of the AWS and kind of just doesn't miss a beat continues to move their workloads that everyone's using you know vsphere and these are these are Big workloads on AWS what's the AWS perspective on this how do you see it yeah uh it's pretty fascinating to watch how fast customers can actually transform and move when you take the the skill set that they're familiar with and the advanced capabilities that they've been using on-prem and then overlay it on top of the AWS infrastructure that's that's evolving quickly and and building out new hardware and new instances we'll talk about uh but that combined experience between both of us on a jointly engineered solution uh to bring the best security and the best features that really matter for those workloads uh drive a lot of efficiency and speed for the for the customer so it's been well received and the partnership is stronger than ever from an engineering standpoint from a business standpoint and obviously it's been very interesting to look at just how we stay day one in terms of looking at new features and work and and responding to what customers want so pretty pretty excited about just seeing the transformation and the speed that which customers can move to uh BMC yeah that's a great value probably we've been talking about that in context to anyone building on top of the cloud they can have their own super cloud as we call it if you take advantage of all the capex and investment Amazon's made and AWS is made and and continues to make in performance I as and pass all great stuff I have to ask you guys both as you guys see this going to the next level what are some of the differentiations you see around the service compared to other options on the market what makes it different what's the combination you mentioned jointly engineered what are some of the key differentias of the service compared to others yeah I think one of the key things red talked about is this jointly engineered notion right from day one we were the earlier doctors of the AWS Nitro platform right the reinvention of ec2 back five years ago and so we've been you know having a very very strong engineering partnership at that level I think from uh we have a customer standpoint you get the full software-defined data center compute storage networking on ec2 bare metal across all regions you can scale that elastically up and down it's pretty phenomenal just having that consistency Global right on AWS ec2 Global regions now the other thing that's a real differentiator for us customers tell us about is this whole notion of a managed service right and this was somewhat new to VMware this undifferentiated heavy lifting where customers are to provision rack stack Hardware configure the software on top and then upgrade the software and the security patches on top so we took away all of that pain as customers transition to VMware cloud and AWS in fact my favorite story from last year when we were all going through the lock for Jay debacle the industry was just going through that right favorite proof point from customers was before they could even race uh this issue to us we sent them a notification saying uh we already patched all of your systems no action from you the customers were super thrilled I mean these are large Banks many other customers around the world super thrill they had to take no action for a pretty incredible industry challenge that we were all facing that's a great point you know the whole managed service piece brings up the security and you're kind of teasing at it but you know there's always vulnerabilities that emerge when you're doing complex logic and as you grow your Solutions there's more bits you know Fred we were commenting before we came on cameras more bits than ever before and and at the physics layer too as well as the software so you never know when there's going to be a zero day vulnerability out there just it happens we saw one with Fortinet this week um this came out of the woodwork but moving fast on those patches is huge this brings up the whole support angle I wanted to ask you about how you guys are doing that as well because to me we see the value when we when we talk to customers on the cube about this you know it was a real real easy understanding of how what the cloud means to them with VMware now with the AWS but the question that comes up that we want to get more clarity on is how do you guys handle the support together well what's interesting about this is that it's it's done mutually we have dedicated support teams on both sides that work together pretty seamlessly to make sure that whether there's a issue at any layer including all the way up into the app layer as you think about some of the other workloads like sap we'll go end to end and make sure that we support the customer regardless of where the particular issue might be for them uh and on top of that we look at where where we're improving reliability in as a first order of principle between both companies so from an availability and reliability standpoint it's it's top of mind and no matter where the particular item might land we're going to go help the customer resolve that works really well on the VMware side let's spend the feedback there what's the what's some of the updates same scene yeah yeah I think uh look I mean VMware owns and operates the service will be a phenomenal back in relationship with AWS customers call VMware for the service for any issues and then we have a awesome relationship with AWS in the back end for support issues for any hardware issues capacity management that we jointly do right all the hard problems that customers don't have to worry about uh I think on the front end we also have a really good group of solution Architects across the companies that help to really explain the solution do complex things like Cloud migration which is much much easier with VMware on AWS we're presenting that easy button to the public cloud in many ways and so we have a whole technical audience across the two companies that are working with customers every single day you know you had mentioned a list here some of the Innovations the you mentioned the stretch clustering you know getting the GEOS working Advanced Network disaster recovery um you know fed fed ramp public sector certifications outposts all good you guys are checking the boxes every year you got a good good accomplishments list there on the VMware AWS side here in this relationship the question that I'm interested in is what's next what uh recent Innovations are you doing are you making investments in what's on the list this year what items will be next year how do you see the the new things the list of the cosmos people want to know what's next they don't want to see stagnant uh growth here they want to see more action you know as as uh Cloud kind of continues to scale and modern applications Cloud native you're seeing more and more containers more and more you know more CF CI CD pipelining with with modern apps putting more pressure on the system what's new what's the new Innovations absolutely and I think as a five-year-old service offering uh Innovation is top of mind for us every single day so just to call out a few recent innovations that we announced in San Francisco at VMware Explorer um first of all uh our new platform i4i dot metal it's isolate based it's pretty awesome it's the latest and greatest uh all the speeds and beats that you would expect from VMware and AWS at this point in our relationship we announced two different storage options this notion of working from customer feedback allowing customers even more price reductions really take off that storage and park it externally right and you know separate that from compute so two different storage offerings there one is with AWS FSX NetApp on tap which brings in our NetApp partnership as well into the equation and really get that NetApp based really excited about this offering as well and the second storage offering called VMware Cloud Flex story vmware's own managed storage offering beyond that we've done a lot of other Innovations as well I really wanted to talk about VMware Cloud Flex compute where previously customers could only scale by hosts you know host is 36 to 48 cores give or take but with VMware cloudflex compute we are now allowing this notion of a resource defined compute model where customers can just get exactly the vcpu memory and storage that maps to the applications however small they might be so this notion of granularity is really a big innovation that that we are launching in the market this year and then last but not least topper ransomware of course it's a Hot Topic in the industry we are seeing many many customers ask for this we are happy to announce a new ransomware recovery with our VMware Cloud VR solution a lot of innovation there and the way we are able to do machine learning and make sure the workloads that are covered from snapshots backups are actually safe to use so there's a lot of differentiation on that front as well a lot of networking Innovations with project North Star the ability to have layer 4 through layer seven uh you know new SAS services in that area as well keep in mind that the service already supports managed kubernetes for containers it's built in to the same clusters that have virtual machines and so this notion of a single service with a great TCO for VMS and containers is sort of at the heart of our option the networking side certainly is a hot area to keep innovating on every year it's the same same conversation get better faster networking more more options there the flex computes interesting if you don't mind me getting a quick clarification could you explain the address between resource defined versus Hardware defined because this is kind of what we had saw at explore coming out that notion of resource defined versus Hardware defined what's that what does that mean yeah I mean I think we've been super successful in this Hardware defined notion where we're scaling by the hardware unit uh that we present as software-defined data centers right so that's been super successful but we you know customers wanted more especially customers in different parts of the world wanted to start even smaller and grow even more incrementally right lower the cost even more and so this is the part where resource defined starts to be very very interesting as a way to think about you know here's my bag of resources exactly based on what the customer's requested it would be for fiber machines five containers its size exactly for that and then as utilization grows we elastically behind the scenes were able to grow it through policies so that's a whole different dimension it's a whole different service offering that adds value when customers are comfortable they can go from one to the other they can go back to that post-based model if they so choose to and there's a jump off point across these two different economic models it's kind of cloud flexibility right there I like the name Fred let's get into some of the uh examples of customers if you don't mind let's get into some of these we have some time I want to unpack a little bit of what's going on with the customer deployments one of the things we've heard again on the cube is from customers is they like the clarity of the relationship they love the cloud positioning of it and then what happens is they lift and shift the workloads and it's like feels great it's just like we're running VMware on AWS and then they start consuming higher level Services kind of that adoption Next Level happens um and because it's in the cloud so so can you guys take us through some recent examples of customer wins or deployments where they're using VMware Cloud on AWS on getting started and then how do they progress once they're there how does it evolve can you just walk us through a couple use cases sure um there's a well there's a couple one it's pretty interesting that you know like you said as there's more and more bids you need better and better hardware and networking and we're super excited about the I-4 uh and the capabilities there in terms of doubling and or tripling what we're doing around a lower variability on latency and just improving all the speeds but what customers are doing with it like the college in New Jersey they're accelerating their deployment on a on onboarding over like 7 400 students over a six to eight month period and they've really realized a ton of savings but what's interesting is where and how they can actually grow onto additional native Services too so connectivity to any other services is available as they start to move and migrate into this um the the options there obviously are tied to all the Innovation that we have across any Services whether it's containerized and with what they're doing with tanzu or with any other container and or services within AWS so so there's there's some pretty interesting scenarios where that data and or the processing which is moved quickly with full compliance whether it's in like health care or regulatory business is is allowed to then consume and use things for example with text extract or any other really cool service that has you know monthly and quarterly Innovations so there's things that you just can't could not do before that are coming out uh and saving customers money and building Innovative applications on top of their uh their current uh app base in in a rapid fashion so pretty excited about it there's a lot of examples I think I probably don't have time to go into too many here yeah but that's actually the best part is listening to customers and seeing how many net new services and new applications are they actually building on top of this platform now Ryan what's your perspective from the VMware psychics you know you guys have now a lot of head room to offer customers with Amazon's you know higher level services and or whatever's homegrown what is being rolled out because you now have a lot of hybrid too so so what's your what's your take on what what's happening and with customers I mean it's been phenomenal the customer adoption of this and you know Banks and many other highly sensitive verticals are running production grade applications tier one applications on the service over the last five years and so you know I have a couple of really good examples SNP Global is one of my favorite examples large Bank the merch with IHS Market big sort of conglomeration now both customers were using VMware cloud and AWS in different ways and with the uh with the use case one of their use cases was how do I just respond to these Global opportunities without having to invest in physical data centers and then how do I migrate and consolidate all my data centers across the globe of which there were many and so one specific example for this company was how they migrated thousand one thousand workloads to VMware cloud and AWS in just six weeks pretty phenomenal if you think about everything that goes into a cloud migration process people process technology and the beauty of the technology going from VMware point a to VMware point B the the lowest cost lowest risk approach to adopting we have our cloud in AWS so that's uh you know one of my favorite examples there are many other examples across other verticals that we continue to see the good thing is we're seeing rapid expansion across the globe we're constantly entering new markets uh with a limited number of regions and progressing our roadmap it's great to see I mean the data center migrations go from months many many months to weeks it's interesting to see some of those success stories so congratulations another one of the other uh interesting uh and fascinating uh uh benefits is the sustainability Improvement in terms of being green so the efficiency gains that we have both in current uh generation and New Generation processors and everything that we're doing to make sure that when a customer can be elastic they're also saving power which is really critical in a lot of regions worldwide at this point in time they're they're seeing those benefits if you're running really inefficiently in your own data center that is just a not a great use of power so the actual calculators and the benefits to these workloads is are pretty phenomenal just in being more green which I like we just all need to do our part there and and this is a big part of it here it's a huge it's a huge point about sustainability for everyone glad you called that out the other one I would say is supply chain issues another one you see that constrains I can't buy hardware and the third one is really obvious but no one really talks about it it's security right I mean um I remember interviewing Steven Schmidt with that AWS and many years ago this is like 2013 and um you know at that time people saying the Cloud's not secure and he's like listen it's more secure in the cloud than on premise and if you look at the security breaches it's all about the on-premise data center vulnerabilities not so much Hardware so there's a lot you gotta the the stay current on on the isolation there is hard so I think I think the security and supply chain threat is another one do you agree I I absolutely agree uh it's it's hard to manage supply chain nowadays we put a lot of effort into that and I think we have a great ability to forecast and make sure that we can lean in and have the resources that are available and run them run them more efficiently yeah and then like you said on the security Point Security is job one it is it is the only P1 and if you think of how we build our infrastructure from Nitro all the way up and how we respond and work with our partners and our customers there's nothing more important and Narayan your point earlier about the managed service patching and being on top of things is really going to get better all right final question I really want to thank you for your time on this showcase it's really been a great conversation uh Fred you had made a comment earlier I want to kind of end with the kind of a curveball and put you guys on the spot we're talking about a modern a new modern shift it's another we're seeing another inflection point we've been documenting it it's almost like Cloud hitting another inflection point um with application and open source growth significantly at the app layer continue to put a lot of pressure and innovation in the infrastructure side so the question is for you guys each to answer is what's the same and what's different in today's market so it's kind of like we want more of the same here but also things have changed radically and better here what are the what's what's changed for better and where what's still the same kind of thing hanging around that people are focused on can you share your perspective I'll I'll tackle it um you know uh businesses are complex and they're often unique uh that that's the same uh what's changed is how fast you can innovate the ability to combine manage services and new Innovative services and build new applications is so much faster today leveraging world-class Hardware uh that you don't have to worry about that's elastic you could not do that even five ten years ago to the degree you can today especially with the Innovation so Innovation is accelerating uh at a rate that most people can't even comprehend and understand the the set of services that are available to them it's really fascinating to see what a one pizza team of of Engineers can go actually develop in a week it is phenomenal so super excited about this space and it's only going to continue to accelerate that that's my take there I am you got a lot of platform to compete on with Amazon I got a lot to build on the memory which then you're right on your side what's your what's your answer to that question I think we're seeing a lot of innovation with new applications that customers [Music] I think uh what we see is this whole notion of how do you go from desktop to production to the secure supply chain and how can we truly uh you know build on the agility that developers desire and build all the security and the pipelines to energize that motor production quickly and efficiently I think we are seeing uh you know we're at the very start of that sort of uh of Journey um of course we have invested in kubernetes means to an end but it's so much more Beyond that's happening in the industry and I think we're at the very very beginning of this Transformations Enterprise transformation that many of our customers are going through and we're inherently part of it yeah well gentlemen I really appreciate that we're seeing the same things more the same here on you know solving these complexities with abstractions whether it's you know higher level services with large-scale infrastructure um at your fingertips infrastructure is code infrastructure to be provisioned serverless all the good stuff happening Fred with AWS on your side and we're seeing customers resonate with this idea of being an operator again being a cloud operator and developer so the developer Ops is kind of devops is kind of changing too so all for the better thank you for spending the time we're seeing again that traction with the VMware customer base and it was getting getting along great together so thanks for sharing your perspectives they appreciate it thank you so much okay thank you John okay this is thecube and AWS VMware showcase accelerating business transformation VMware Cloud on AWS jointly engineered solution bringing Innovation to the VMware customer base going to the cloud and Beyond I'm John Furrier your host thanks for watching [Music]
SUMMARY :
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Daisy Urfer, Algolia & Jason Ling, Apply Digital | AWS Startup Showcase S2 E3
(introductory riff) >> Hey everyone. Welcome to theCUBE's presentation of the "AWS Startup Showcase." This is Season 2, Episode 3 of our ongoing series that features great partners in the massive AWS partner ecosystem. This series is focused on, "MarTech, Emerging Cloud-Scale Customer Experiences." I'm Lisa Martin, and I've got two guests here with me to talk about this. Please welcome Daisy Urfer, Cloud Alliance Sales Director at Algolia, and Jason Lang, the Head of Product for Apply Digital. These folks are here to talk with us today about how Algolia's Search and Discovery enables customers to create dynamic realtime user experiences for those oh so demanding customers. Daisy and Jason, it's great to have you on the program. >> Great to be here. >> Thanks for having us. >> Daisy, we're going to go ahead and start with you. Give the audience an overview of Algolia, what you guys do, when you were founded, what some of the gaps were in the market that your founders saw and fixed? >> Sure. It's actually a really fun story. We were founded in 2012. We are an API first SaaS solution for Search and Discovery, but our founders actually started off with a search tool for mobile platforms, so just for your phone and it quickly expanded, we recognize the need across the market. It's been a really fun place to grow the business. And we have 11,000 customers today and growing every day, with 30 billion searches a week. So we do a lot of business, it's fun. >> Lisa: 30 billion searches a week and I saw some great customer brands, Locost, NBC Universal, you mentioned over 11,000. Talk to me a little bit about some of the technologies, I see that you have a search product, you have a recommendation product. What are some of those key capabilities that the products deliver? 'Cause as we know, as users, when we're searching for something, we expect it to be incredibly fast. >> Sure. Yeah. What's fun about Algolia is we are actually the second largest search engine on the internet today to Google. So we are right below the guy who's made search of their verb. So we really provide an overall search strategy. We provide a dashboard for our end users so they can provide the best results to their customers and what their customers see. Customers want to see everything from Recommend, which is our recommended engine. So when you search for that dress, it shows you the frequently bought together shoes that match, things like that, to things like promoted items and what's missing in the search results. So we do that with a different algorithm today. Most in the industry rank and they'll stack what you would want to see. We do kind of a pair for pair ranking system. So we really compare what you're looking for and it gives a much better result. >> And that's incredibly critical for users these days who want results in milliseconds. Jason, you, Apply Digital as a partner of Algolia, talk to us about Apply Digital, what it is that you guys do, and then give us a little bit of insight on that partnership. >> Sure. So Apply Digital was originally founded in 2016 in Vancouver, Canada. And we have offices in Vancouver, Toronto, New York, LA, San Francisco, Mexico city, Sao Paulo and Amsterdam. And we are a digital experiences agency. So brands and companies, and startups, and all the way from startups to major global conglomerates who have this desire to truly create these amazing digital experiences, it could be a website, it could be an app, it could be a full blown marketing platform, just whatever it is. And they lack either the experience or the internal resources, or what have you, then they come to us. And and we are end-to-end, we strategy, design, product, development, all the way through the execution side. And to help us out, we partner with organizations like Algolia to offer certain solutions, like an Algolia's case, like search recommendation, things like that, to our various clients and customers who are like, "Hey, I want to create this experience and it's going to require search, or it's going to require some sort of recommendation." And we're like, "Well, we highly recommend that you use Algolia. They're a partner of ours, they've been absolutely amazing over the time that we've had the partnership. And that's what we do." And honestly, for digital experiences, search is the essence of the internet, it just is. So, I cannot think of a single digital experience that doesn't require some sort of search or recommendation engine attached to it. So, and Algolia has just knocked it out of the park with their experience, not only from a customer experience, but also from a development experience. So that's why they're just an amazing, amazing partner to have. >> Sounds like a great partnership. Daisy, let's point it back over to you. Talk about some of those main challenges, Jason alluded to them, that businesses are facing, whether it's e-commerce, SaaS, a startup or whatnot, where search and recommendations are concerned. 'Cause we all, I think I've had that experience, where we're searching for something, and Daisy, you were describing how the recommendation engine works. And when we are searching for something, if I've already bought a tent, don't show me more tent, show me things that would go with it. What are some of those main challenges that Algolia solution just eliminates? >> Sure. So I think, one of the main challenges we have to focus on is, most of our customers are fighting against the big guides out there that have hundreds of engineers on staff, custom building a search solution. And our consumers expect that response. You expect the same search response that you get when you're streaming video content looking for a movie, from your big retailer shopping experiences. So what we want to provide is the ability to deliver that result with much less work and hassle and have it all show up. And we do that by really focusing on the results that the customers need and what that view needs to look like. We see a lot of our customers just experiencing a huge loss in revenue by only providing basic search. And because as Jason put it, search is so fundamental to the internet, we all think it's easy, we all think it's just basic. And when you provide basic, you don't get the shoes with the dress, you get just the text response results back. And so we want to make sure that we're providing that back to our customers. What we see average is even, and everybody's going mobile. A lot of times I know I do all my shopping on my phone a lot of the time, and 40%-50% better relevancy results for our customers for mobile users. That's a huge impact to their use case. >> That is huge. And when we talked about patients wearing quite thin the last couple of years. But we have this expectation in our consumer lives and in our business lives if we're looking for SaaS or software, or whatnot, that we're going to be able to find what we want that's relevant to what we're looking for. And you mentioned revenue impact, customer churn, brand reputation, those are all things that if search isn't done well, to your point, Daisy, if it's done in a basic fashion, those are some of the things that customers are going to experience. Jason, talk to us about why Algolia, what was it specifically about that technology that really led Apply Digital to say, "This is the right partner to help eliminate some of those challenges that our customers could face?" >> Sure. So I'm in the product world. So I have the wonderful advantage of not worrying about how something's built, that is left, unfortunately, to the poor, poor engineers that have to work with us, mad scientist, product people, who are like, "I want, make it do this. I don't know how, but make it do this." And one of the big things is, with Algolia is the lift to implement is really, really light. Working closely with our engineering team, and even with our customers/users and everything like that, you kind of alluded to it a little earlier, it's like, at the end of the day, if it's bad search, it's bad search. It just is. It's terrible. And people's attention span can now be measured in nanoseconds, but they don't care how it works, they just want it to work. I push a button, I want something to happen, period. There's an entire universe that is behind that button, and that's what Algolia has really focused on, that universe behind that button. So there's two ways that we use them, on a web experience, there's the embedded Search widget, which is really, really easy to implement, documentation, and I cannot speak high enough about documentation, is amazing. And then from the web aspect, I'm sorry, from the mobile aspect, it's very API fort. And any type of API implementation where you can customize the UI, which obviously you can imagine our clients are like, "No we want to have our own front end. We want to have our own custom experience." We use Algolia as that engine. Again, the documentation and the light lift of implementation is huge. That is a massive, massive bonus for why we partnered with them. Before product, I was an engineer a very long time ago. I've seen bad documentation. And it's like, (Lisa laughing) "I don't know how to imple-- I don't know what this is. I don't know how to implement this, I don't even know what I'm looking at." But with Algolia and everything, it's so simple. And I know I can just hear the Apply Digital technology team, just grinding sometimes, "Why is a product guy saying that (mumbles)? He should do it." But it is, it just the lift, it's the documentation, it's the support. And it's a full blown partnership. And that's why we went with it, and that's what we tell our clients. It's like, listen, this is why we chose Algolia, because eventually this experience we're creating for them is theirs, ultimately it's theirs. And then they are going to have to pick it up after a certain amount of time once it's theirs. And having that transition of, "Look this is how easy it is to implement, here is all the documentation, here's all the support that you get." It just makes that transition from us to them beautifully seamless. >> And that's huge. We often talk about hard metrics, but ease of use, ease of implementation, the documentation, the support, those are all absolutely business critical for the organization who's implementing the software, the fastest time to value they can get, can be table stakes, and it can be on also a massive competitive differentiator. Daisy, I want to go back to you in terms of hard numbers. Algolia has a recent force or Total Economic Impact, or TEI study that really has some compelling stats. Can you share some of those insights with us? >> Yeah. Absolutely. I think that this is the one of the most fun numbers to share. We have a recent report that came out, it shared that there's a 382% Return on Investment across three years by implementing Algolia. So that's increase to revenue, increased conversion rate, increased time on your site, 382% Return on Investment for the purchase. So we know our pricing's right, we know we're providing for our customers. We know that we're giving them the results that we need. I've been in the search industry for long enough to know that those are some amazing stats, and I'm really proud to work for them and be behind them. >> That can be transformative for a business. I think we've all had that experience of trying to search on a website and not finding anything of relevance. And sometimes I scratch my head, "Why is this experience still like this? If I could churn, I would." So having that ability to easily implement, have the documentation that makes sense, and get such high ROI in a short time period is hugely differentiated for businesses. And I think we all know, as Jason said, we measure response time in nanoseconds, that's how much patience and tolerance we all have on the business side, on the consumer side. So having that, not just this fast search, but the contextual search is table stakes for organizations these days. I'd love for you guys, and on either one of you can take this, to share a customer example or two, that really shows the value of the Algolia product, and then also maybe the partnership. >> So I'll go. We have a couple of partners in two vastly different industries, but both use Algolia as a solution for search. One of them is a, best way to put this, multinational biotech health company that has this-- We built for them this internal portal for all of their healthcare practitioners, their HCPs, so that they could access information, data, reports, wikis, the whole thing. And it's basically, almost their version of Wikipedia, but it's all internal, and you can imagine the level of of data security that it has to be, because this is biotech and healthcare. So we implemented Algolia as an internal search engine for them. And the three main reasons why we recommended Algolia, and we implemented Algolia was one, HIPAA compliance. That's the first one, it's like, if that's a no, we're not playing. So HIPAA compliance, again, the ease of search, the whole contextual search, and then the recommendations and things like that. It was a true, it didn't-- It wasn't just like a a halfhearted implementation of an internal search engine to look for files thing, it is a full blown search engine, specifically for the data that they want. And I think we're averaging, if I remember the numbers correctly, it's north of 200,000 searches a month, just on this internal portal specifically for their employees in their company. And it's amazing, it's absolutely amazing. And then conversely, we work with a pretty high level adventure clothing brand, standard, traditional e-commerce, stable mobile application, Lisa, what you were saying earlier. It's like, "I buy everything on my phone," thing. And so that's what we did. We built and we support their mobile application. And they wanted to use for search, they wanted to do a couple of things which was really interesting. They wanted do traditional search, search catalog, search skews, recommendations, so forth and so on, but they also wanted to do a store finder, which was kind of interesting. So, we'd said, all right, we're going to be implementing Algolia because the lift is going to be so much easier than trying to do everything like that. And we did, and they're using it, and massively successful. They are so happy with it, where it's like, they've got this really contextual experience where it's like, I'm looking for a store near me. "Hey, I've been looking for these items. You know, I've been looking for this puffy vest, and I'm looking for a store near me." It's like, "Well, there's a store near me but it doesn't have it, but there's a store closer to me and it does have it." And all of that wraps around what it is. And all of it was, again, using Algolia, because like I said earlier, it's like, if I'm searching for something, I want it to be correct. And I don't just want it to be correct, I want it to be relevant. >> Lisa: Yes. >> And I want it to feel personalized. >> Yes. >> I'm asking to find something, give me something that I am looking for. So yeah. >> Yeah. That personalization and that relevance is critical. I keep saying that word "critical," I'm overusing it, but it is, we have that expectation that whether it's an internal portal, as you talked about Jason, or it's an adventure clothing brand, or a grocery store, or an e-commerce site, that what they're going to be showing me is exactly what I'm looking for, that magic behind there that's almost border lines on creepy, but we want it. We want it to be able to make our lives easier whether we are on the consumer side, whether we on the business side. And I do wonder what the Go To Market is. Daisy, can you talk a little bit about, where do customers go that are saying, "Oh, I need to Algolia, and I want to be able to do that." Now, what's the GTM between both of these companies? >> So where to find us, you can find us on AWS Marketplace which another favorite place. You can quickly click through and find, but you can connect us through Apply Digital as well. I think, we try to be pretty available and meet our customers where they are. So we're open to any options, and we love exploring with them. I think, what is fun and I'd love to talk about as well, in the customer cases, is not just the e-commerce space, but also the content space. We have a lot of content customers, things about news, organizations, things like that. And since that's a struggle to deliver results on, it's really a challenge. And also you want it to be relevant, so up-to-date content. So it's not just about e-commerce, it's about all of your solution overall, but we hope that you'll find us on AWS Marketplace or anywhere else. >> Got it. And that's a great point, that it's not just e-commerce, it's content. And that's really critical for some industry, businesses across industries. Jason and Daisy, thank you so much for joining me talking about Algolia, Apply Digital, what you guys are doing together, and the huge impact that you're making to the customer user experience that we all appreciate and know, and come to expect these days is going to be awesome. We appreciate your insights. >> Thank you. >> Thank you >> For Daisy and Jason, I'm Lisa Martin. You're watching "theCUBE," our "AWS Startup Showcase, MarTech Emerging Cloud-Scale Customer Experiences." Keep it right here on "theCUBE" for more great content. We're the leader in live tech coverage. (ending riff)
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and Jason Lang, the Head of Give the audience an overview of Algolia, And we have 11,000 customers that the products deliver? So we do that with a talk to us about Apply Digital, And to help us out, we and Daisy, you were describing that back to our customers. that really led Apply Digital to say, And one of the big things is, the fastest time to value they and I'm really proud to work And I think we all know, as Jason said, And all of that wraps around what it is. I'm asking to find something, and that relevance and we love exploring with them. and the huge impact that you're making We're the leader in live tech coverage.
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John Schultz, HPE & Kay Firth-Butterfield, WEF | HPE Discover 2022
>> Announcer: "theCUBE" presents HPE Discover 2022, brought to you by HPE. >> Greetings from Las Vegas, everyone. Lisa Martin, here with Dave Vellante. We are live at HPE Discover 2022 with about 8,000 folks here at The Sands Expo Convention Center. First HPE Discover in three years, everyone jammed in that keynote room, it was standing in only. Dave and I have a couple of exciting guests we're proud to introduce you to. Please, welcome back to "theCUBE," John Schultz, the EVP and general counsel of HPE. Great to have you back here. And Kay Firth-Butterfield, the head of AI and machine learning at the World Economic Forum. Kay, thank you so much for joining us. >> Thank you. It's an absolute pleasure. >> Isn't it great to be back in person? >> Fantastic. >> John, we were saying that. >> Fantastic. >> Last time you were on "theCUBE", it was Cube Virtual. Now, here we are back. A lot of news this morning, a lot's going on. The Edge to Cloud Conferences is the theme this year. In today's Edge to Cloud world, so much data being generated at the edge, it's just going to keep proliferating. AI plays a key role in helping to synthesize that, analyze large volumes of data. Can you start by talking about the differences of the two? The synergies, what you see? >> Yeah. Absolutely. And again, it is great to be back with the two of you, and great to be with Kay, who is a leading light in the world of AI, and particularly, AI responsibility. And so, we're going to talk a little bit about that. But really, this synergistic effect between data and AI, is as tight as they come. Really, data is just the raw materials by which we drive actionable insight. And at the end of the day, it's really about insights, and that speed to insight to make the difference. AI is really what is powering our ability to take vast amounts of data. Amounts of data that we'd never conceived of, being able to process before and bring it together into actionable insights. And it's simplest form, right? AI is simply making computers do what humans used to do, but the power of computing, what you heard about frontier on the main stage today, allows us to use technology to solve problems so complex that it would take humans millions of years to do it. So, this relationship between data and AI, it's incredibly tight. You need the right raw materials. You need the right engine, that is the AI, and then you will generate insights that could really change the world. >> So, Kay, there's a data point from the World Economic Forum which really caught my attention. It says the 15.7 billion of GDP growth is going to be a result of AI by 2030, 15.7 billion added. That includes the dilutive effects where we're replacing humans with machines. What is driving this in this incremental growth? >> Well, I think obviously, it's the access to the huge amounts of data that John pointed out. But one of the things that we have to remember about, AI is that actually, AI is pretty dumb unless you give it nice, clean, organized data. And so, it's not just all data, but it's data that has been through a process that enables the AI to gain insights from it. And so, what is it? It's the compute power, the ever increasing compute power. So, in the past, we would never have thought that we could use some of the new things that we're seeing in machine learning, so even deep learning. It's only been about for a small length of time, but it's really with the compute power, with the amount of data, being able to put AI on steroids, for luck of a better analogy. And I think it's also that we are now in business, and society, being able to see some of the benefits that can be generated from AI. Listening to Oakridge talk about the medical science advances that we can create for human beings, that's extraordinary. But we're also seeing that across business. >> That's why I was going to add. As impressive as those economic figures are in terms of what value it could add from a pure financial perspective? It's really the problems that could be solved. If you think about some of the things that happened in the pandemic, and what virtual experience allowed with a phone or with a tablet to check in with a doctor who was going to curate your COVID test, right? When they invented the iPhone, nobody thought that was going to be the use. AI has that same promise, but really on a macro global scale, some of the biggest problems we're trying to solve. So, huge opportunity, but as we're going to talk about a little later, huge risk for it to be misused if it's not guided and aimed in the right direction. >> Absolutely. >> That's okay. Maybe talk about that? >> Well, I was just going to come back about some of the benefits. California has been over the last 10 years trying to reduce emissions. One wildfire, absolutely wiped out all that good work over 10 years. But with AI, we've been developing an application that allows us to say, "Tomorrow, at this location, you will have a wildfire. So, please send your services to that location." That's the power of artificial intelligence to really help with things like climate change. >> Absolutely. >> Is that a probability model that's running somewhere? >> Yeah. Absolutely >> So, I wanted to ask you, but a lot of AI today, is modeling that's done, and the edge, you mentioned the iPhone, with all this power and new processors. AI inferencing at the edge in real time making real time decisions. So, one example is predicting, the other is there's actually something going on in this place. What do you see there? >> Yeah, so, I mean, yes we are using a predictive tool to ingest the data on weather, and all these other factors in order to say, "Please put your services here tomorrow at this time." But maybe you want to talk about the next edge. >> Yeah. Yeah. Well, and I think it's not just grabbing the data to do some predictive modeling. It's now creating that end-to-end value chain where the actions are being taken in real time based on the information that's being processed, especially out at the edge. So, you're ending up, not just with predictive modeling, but it's actually transferring into actual action on the ground that's happening... You know, we like to say automagically. So, to the point where you can be making real time changes based on information that continues to make you smarter and smarter. So, it's not just a group of people taking the inputs out of a model and figuring out, okay now what am I going to do with it? The system end-to-end, allows it to happen in a way that drives a time to value that is beyond anything we've seen in the pas- >> In every industry? >> In every industry. >> Absolutely, and that's something we learned during the pandemic, one of the many things. Access to real time data to actually glean those insights that can be acted on, is no longer a nice to have. >> No. >> For companies in any industry they've got to have that now, they've got to use it as their competitive advantage. Where do you see when you're talking with customers, John? Where are they in that capability and leveraging AI on steroids, as I said? >> Yeah. I think it varies. I mean, certainly I think as you look in the medical field, et cetera, I mean, I think they've been very comfortable, and that continues to up. The use cases are so numerous there, that in some ways we've only scratched the surface, I think. But there's a high degree of acceptance, and people see the promise. Manufacturing's another area where automation and relying on some form of what used to be kind of analog intelligence, people are very comfortable with. I would say candidly, I would say the public sector and government is the furthest behind. It may be used for intelligence purposes, and things like that, but in terms of advancing overall, the common good, I think we're trailing behind there. So, that's why things like the partnership with Oak Ridge National Laboratory, and some of the other things we're seeing. That's why organizations like the World Economic Forum are so important, because we've got to make sure that this isn't just a private sector piece, It's not just about commercialization, and finding that next cost savings. It really should be about, how do you solve the world's biggest problems and do in a way that's smarter than we've ever been able to do it before? >> It's interesting, you say public sectors is behind because in some respects, they're really advanced, but they're not sharing that because it's secretive. >> Yeah. >> Right? >> That's very fair. >> Yeah. So, Kay, the other interesting stat, was that by 2023 this is like next year, 6.8 trillion will be spent on digital transformation. So, there's this intersection of data. I mean, to me, digital is data. But a lot of it was sort of, we always talk about the acceleration 'cause of the pandemic. If you weren't a digital business you were out of business, and people sort of rushed, I call it the force-march to digital. And now, are people stepping back and saying, "Okay, what can we actually do?" And maybe being more planful? Maybe you could talk about the sort of that roadmap? >> Sure. I think that that's true. And whilst I agree with John, we also see a lot of small... A lot of companies that are really only at proof of value for AI at the moment. So, we need to ensure that everybody, we take everybody, not just the governments, but everybody with us. And one of the things I'm often asked, is if you're a small or medium-sized enterprise, how can you begin to use AI at scale? And I think that's one of the exciting things about building a platform. >> That's right. >> And enabling people to use that. I think that there is also, the fact that we need to take everybody with us on this adventure because AI is so important. And it's not just important in the way it's currently being used. But if we think about these new frontier technologies like Metaverse, for example. What's the Metaverse except an application of AI? But if we don't take everybody on the journey now, then when we are using applications in the Metaverse, or building applications in the Metaverse what happens at that point? >> Think about if only certain groups of people or certain companies had access to wifi, or had access to cellular, or had access to a phone, right? The advantage and the inequality would be manifest, right? We have to think of AI and super computing in the same way, because they are going to be these raw ingredients that are going to drive the future. And if they are not, if there isn't some level of AI equality, I think the potential negative consequences of that, are incredibly high, especially in the developing world. >> Talk about it from a responsibility perspective? Getting everybody on board is challenging from a cultural standpoint, but organizations have to do it as you both articulated. But then every time we talk about AI, we've got to talk about it's used responsibly. Kay, what are your thoughts there? What are you seeing out in the field? >> Yeah, absolutely. And I started working in this in about 2014 when there were maybe a handful of us. What's exciting for me, is that now you hear it on people's lips, much more. But we still got a long way to go. We still got that understanding to happen in companies that although you might, for example, be a drug discovery company, you are probably using AI not just in drug discovery but in a number of backroom operations such as human resources, for example. We know the use of AI and human resources is very problematic. And is about to be legislated against, or at least be set up as a high risk problem use of AI by the E.U. So, across the E.U, we know what happened with GDPR that it became something that lots and lots of countries used, and we expect the AI Act to also become used in that way. So, what you need, is you need not only for companies to understand that they are gradually becoming AI companies, but also that as part of that transformation, it's taking your workers with you. It's helping them understand that AI won't actually take their jobs, it will merely help them with reskilling or working better in what they do. And they think it's also in actually helping the board to understand. We know lots of boards that don't have any clue about AI. And then, the whole of the C-suite and the trickle all down, and understanding that at the end, you've got tools, you've got data, and you've got people, and they all need to be working together to create that functional, responsible AI layer. >> When we think about it, really, when we think about responsible AI, really think about at least three pillars, right? The first off, is that privacy aspect. It's really that data ingestion part, which is respecting the privacy of the individuals, and making sure that you're collecting only the data you should be collecting to feed into your AI mechanism, right? The second, is that inclusivity and equality aspect. We've got to make sure that the actions that are coming out, the insights were generate, driving, really are inclusive. And that goes back to the right data sets. It goes back to the integrity in the algorithm. And then, you need to make sure that your AI is both human and humane. We have to make sure we don't take that human factor out and lose that connection to what really creates our shared humanity. Some of that's transparency, et cetera. I think all of those sound great. We've had some really interesting discussions about in practice, how challenging that's going to be, given the sophistication of this technology. >> When you say transparency, you're talking about the machine made a decision. I have to see how, understand how the machine made a decision. >> Algorithmic transparency. Go ahead. >> Algorithmic transparency. And the United States is actually at the moment considering something which is called the Algorithmic Accountability Act. And so, there is a movement to particularly where somebody's livelihood is affected. Say, for example, whether you get a job, and it was the algorithm that did the pre-selection in the human resources area. So, did you get a job? No, you didn't get that job. Why didn't you get that job? Why did the algorithm- >> A mortgage would be another? >> A mortgage would be another thing. And John was talking about the data, and the way that the algorithms are created. And I think, one great example, is lots of algorithms are currently created by young men under 20. They are not necessarily representative of your target audience for that algorithm. And unless you create some diversity around that group of developers, you're going to create a product that's less than optimal. So, responsible AI, isn't just about being responsible and having a social conscience, and doing things, but in a human-centered way, it's also about your bottom line as well. >> It took us a long time to recognize the kind of the shared interest we have in climate change. And the fact that the things that are happening one part of the world, can't be divorced from the impact across the the globe. When you think about AI, and the ability to create algorithms, and engage in insights, that could happen in one part of the world, and then be transferred out, not withstanding the fact, that most other countries have said, "We wouldn't do it this way, or we would require accountability. You can see the risk." It's what we call the race to the bottom. If you think about some of the things that have happened over the time in the industrial world. Often, businesses flock to those places with the least amount of safeguards that allow them to go the fastest, regardless of the collateral damage. I think we feel that same risk exists today with AI. >> So, much more we could talk about, guys, unfortunately, we are out of time. But it's so amazing to hear where we are with AI, where companies need to be. And it's the tip of the iceberg. You're very exciting. >> Yes. >> Kay and John, thank you so much for joining Dave and me. >> Thank you. >> Thank you. >> Thank you. >> It's a pleasure. >> We want to thank you for watching this segment. Lisa Martin, with Dave Vellante for our guests. We are live at HPE Discover '22. We'll be back with our next guest in just a minute. (bright upbeat music)
SUMMARY :
brought to you by HPE. And Kay Firth-Butterfield, the head of AI It's an absolute pleasure. is the theme this year. and that speed to insight It says the 15.7 billion of GDP growth that enables the AI to that happened in the pandemic, That's okay. about some of the benefits. and the edge, you mentioned the iPhone, talk about the next edge. So, to the point where you can be making one of the many things. they've got to use it as and that continues to up. that because it's secretive. I call it the force-march to digital. And one of the things I'm often asked, the fact that we need to The advantage and the inequality but organizations have to do So, across the E.U, we know And that goes back to the right data sets. I have to see how, Algorithmic transparency. that did the pre-selection and the way that the and the ability to create algorithms, And it's the tip of the iceberg. Kay and John, thank you so We want to thank you
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John Wood, Telos & Shannon Kellogg, AWS
>>Welcome back to the cubes coverage of AWS public sector summit live in Washington D. C. A face to face event were on the ground here is to keep coverage. I'm john Kerry, your hosts got two great guests. Both cuba alumni Shannon Kellogg VP of public policy for the Americas and john would ceo tell us congratulations on some announcement on stage and congressional john being a public company. Last time I saw you in person, you are private. Now your I. P. O. Congratulations >>totally virtually didn't meet one investor, lawyer, accountant or banker in person. It's all done over zoom. What's amazing. >>We'll go back to that and a great great to see you had great props here earlier. You guys got some good stuff going on in the policy side, a core max on stage talking about this Virginia deal. Give us the update. >>Yeah. Hey thanks john, it's great to be back. I always like to be on the cube. Uh, so we made an announcement today regarding our economic impact study, uh, for the commonwealth of Virginia. And this is around the amazon web services business and our presence in Virginia or a WS as we all, uh, call, uh, amazon web services. And um, basically the data that we released today shows over the last decade the magnitude of investment that we're making and I think reflects just the overall investments that are going into Virginia in the data center industry of which john and I have been very involved with over the years. But the numbers are quite um, uh, >>just clever. This is not part of the whole H. 20. H. Q. Or whatever they call HQ >>To HQ two. It's so Virginia Amazon is investing uh in Virginia as part of our HQ two initiative. And so Arlington Virginia will be the second headquarters in the U. S. In addition to that, AWS has been in Virginia for now many years, investing in both data center infrastructure and also other corporate facilities where we house AWS employees uh in other parts of Virginia, particularly out in what's known as the dullest technology corridor. But our data centers are actually spread throughout three counties in Fairfax County, Loudoun County in Prince William County. >>So this is the maxim now. So it wasn't anything any kind of course this is Virginia impact. What was, what did he what did he announce? What did he say? >>Yeah. So there were a few things that we highlighted in this economic impact study. One is that over the last decade, if you can believe it, we've invested $35 billion 2020 alone. The AWS investment in construction and these data centers. uh it was actually $1.3 billion 2020. And this has created over 13,500 jobs in the Commonwealth of Virginia. So it's a really great story of investment and job creation and many people don't know John in this Sort of came through in your question too about HQ two, But aws itself has over 8000 employees in Virginia today. Uh, and so we've had this very significant presence for a number of years now in Virginia over the last, you know, 15 years has become really the cloud capital of the country, if not the world. Uh, and you see all this data center infrastructure that's going in there, >>John What's your take on this? You've been very active in the county there. Um, you've been a legend in the area and tech, you've seen this many years, you've been doing so I think the longest running company doing cyber my 31st year, 31st year. So you've been on the ground. What does this all mean to you? >>Well, you know, it goes way back to, it was roughly 2005 when I served on the Economic Development Commission, Loudon County as the chairman. And at the time we were the fastest-growing county in America in Loudon County. But our residential real property taxes were going up stratospherically because when you look at it, every dollar real property tax that came into residential, we lose $2 because we had to fund schools and police and fire departments and so forth. And we realized for every dollar of commercial real property tax that came in, We made $97 in profit, but only 13% of the money that was coming into the county was coming in commercially. So a small group got together from within the county to try and figure out what were the assets that we had to offer to companies like Amazon and we realized we had a lot of land, we had water and then we had, you know this enormous amount of dark fiber, unused fibre optic. And so basically the county made it appealing to companies like amazon to come out to Loudon County and other places in northern Virginia and the rest is history. If you look today, we're Loudon County is Loudon County generates a couple $100 million surplus every year. It's real property taxes have come down in in real dollars and the percentage of revenue that comes from commercials like 33 34%. That's really largely driven by the data center ecosystem that my friend over here Shannon was talking. So >>the formula basically is look at the assets resources available that may align with the kind of commercial entities that good. How's their domicile there >>that could benefit. >>So what about power? Because the data centers need power, fiber fiber is great. The main, the main >>power you can build power but the main point is is water for cooling. So I think I think we had an abundance of water which allowed us to build power sources and allowed companies like amazon to build their own power sources. So I think it was really a sort of a uh uh better what do they say? Better lucky than good. So we had a bunch of assets come together that helps. Made us, made us pretty lucky as a, as a region. >>Thanks area too. >>It is nice and >>john, it's really interesting because the vision that john Wood and several of his colleagues had on that economic development board has truly come through and it was reaffirmed in the numbers that we released this week. Um, aws paid $220 million 2020 alone for our data centers in those three counties, including loud >>so amazon's contribution to >>The county. $220 million 2020 alone. And that actually makes up 20% of overall property tax revenues in these counties in 2020. So, you know, the vision that they had 15 years ago, 15, 16 years ago has really come true today. And that's just reaffirmed in these numbers. >>I mean, he's for the amazon. So I'll ask you the question. I mean, there's a lot of like for misinformation going around around corporate reputation. This is clearly an example of the corporation contributing to the, to the society. >>No, no doubt. And you think >>About it like that's some good numbers, 20 million, 30 >>$5 million dollar capital investment. You know, 10, it's, what is it? 8000 9000 >>Jobs. jobs, a W. S. jobs in the Commonwealth alone. >>And then you look at the economic impact on each of those counties financially. It really benefits everybody at the end of the day. >>It's good infrastructure across the board. How do you replicate that? Not everyone's an amazon though. So how do you take the formula? What's your take on best practice? How does this rollout? And that's the amazon will continue to grow, but that, you know, this one company, is there a lesson here for the rest of us? >>I think I think all the data center companies in the cloud companies out there see value in this region. That's why so much of the internet traffic comes through northern Virginia. I mean it's I've heard 70%, I've heard much higher than that too. So I think everybody realizes this is a strategic asset at a national level. But I think the main point to bring out is that every state across America should be thinking about investments from companies like amazon. There are, there are really significant benefits that helps the entire community. So it helps build schools, police departments, fire departments, etcetera, >>jobs opportunities. What's the what's the vision though? Beyond data center gets solar sustainability. >>We do. We have actually a number of renewable energy projects, which I want to talk about. But just one other quick on the data center industry. So I also serve on the data center coalition which is a national organization of data center and cloud providers. And we look at uh states all over this country were very active in multiple states and we work with governors and state governments as they put together different frameworks and policies to incent investment in their states and Virginia is doing it right. Virginia has historically been very forward looking, very forward thinking and how they're trying to attract these data center investments. They have the right uh tax incentives in place. Um and then you know, back to your point about renewable energy over the last several years, Virginia is also really made some statutory changes and other policy changes to drive forward renewable energy in Virginia. Six years ago this week, john I was in a coma at county in Virginia, which is the eastern shore. It's a very rural area where we helped build our first solar farm amazon solar farm in Virginia in 2015 is when we made this announcement with the governor six years ago this week, it was 88 megawatts, which basically at the time quadruple the virginias solar output in one project. So since that first project we at Amazon have gone from building that one facility, quadrupling at the time, the solar output in Virginia to now we're by the end of 2023 going to be 1430 MW of solar power in Virginia with 15 projects which is the equivalent of enough power to actually Enough electricity to power 225,000 households, which is the equivalent of Prince William county Virginia. So just to give you the scale of what we're doing here in Virginia on renewable energy. >>So to me, I mean this comes down to not to put my opinion out there because I never hold back on the cube. It's a posture, we >>count on that. It's a >>posture issue of how people approach business. I mean it's the two schools of thought on the extreme true business. The government pays for everything or business friendly. So this is called, this is a modern story about friendly business kind of collaborative posture. >>Yeah, it's putting money to very specific use which has a very specific return in this case. It's for everybody that lives in the northern Virginia region benefits everybody. >>And these policies have not just attracted companies like amazon and data center building builders and renewable energy investments. These policies are also leading to rapid growth in the cybersecurity industry in Virginia as well. You know john founded his company decades ago and you have all of these cybersecurity companies now located in Virginia. Many of them are partners like >>that. I know john and I both have contributed heavily to a lot of the systems in place in America here. So congratulations on that. But I got to ask you guys, well I got you for the last minute or two cybersecurity has become the big issue. I mean there's a lot of these policies all over the place. But cyber is super critical right now. I mean, where's the red line Shannon? Where's you know, things are happening? You guys bring security to the table, businesses are out there fending for themselves. There's no militia. Where's the, where's the, where's the support for the commercial businesses. People are nervous >>so you want to try it? >>Well, I'm happy to take the first shot because this is and then we'll leave john with the last word because he is the true cyber expert. But I had the privilege of hosting a panel this morning with the director of the cybersecurity and Infrastructure Security agency at the department, Homeland Security, Jenness easterly and the agency is relatively new and she laid out a number of initiatives that the DHS organization that she runs is working on with industry and so they're leaning in their partnering with industry and a number of areas including, you know, making sure that we have the right information sharing framework and tools in place, so the government and, and we in industry can act on information that we get in real time, making sure that we're investing for the future and the workforce development and cyber skills, but also as we enter national cybersecurity month, making sure that we're all doing our part in cyber security awareness and training, for example, one of the things that are amazon ceo Andy Jassy recently announced as he was participating in a White house summit, the president biden hosted in late august was that we were going to at amazon make a tool that we've developed for information and security awareness for our employees free, available to the public. And in addition to that we announced that we were going to provide free uh strong authentication tokens for AWS customers as part of that announcement going into national cybersecurity months. So what I like about what this administration is doing is they're reaching out there looking for ways to work with industry bringing us together in these summits but also looking for actionable things that we can do together to make a difference. >>So my, my perspective echoing on some of Shannon's points are really the following. Uh the key in general is automation and there are three components to automation that are important in today's environment. One is cyber hygiene and education is a piece of that. The second is around mis attribution meaning if the bad guy can't see you, you can't be hacked. And the third one is really more or less around what's called attribution, meaning I can figure out actually who the bad guy is and then report that bad guys actions to the appropriate law enforcement and military types and then they take it from there >>unless he's not attributed either. So >>well over the basic point is we can't as industry hat back, it's illegal, but what we can do is provide the tools and methods necessary to our government counterparts at that point about information sharing, where they can take the actions necessary and try and find those bad guys. >>I just feel like we're not moving fast enough. Businesses should be able to hack back. In my opinion. I'm a hawk on this one item. So like I believe that because if people dropped on our shores with troops, the government will protect us. >>So your your point is directly taken when cyber command was formed uh before that as airlines seeing space physical domains, each of those physical domains have about 100 and $50 billion they spend per year when cyber command was formed, it was spending less than Jpmorgan chase to defend the nation. So, you know, we do have a ways to go. I do agree with you that there needs to be more uh flexibility given the industry to help help with the fight. You know, in this case. Andy Jassy has offered a couple of tools which are, I think really good strong tokens training those >>are all really good. >>We've been working with amazon for a long time, you know, ever since, uh, really, ever since the CIA embrace the cloud, which was sort of the shot heard around the world for cloud computing. We do the security compliance automation for that air gap region for amazon as well as other aspects >>were all needs more. Tell us faster, keep cranking up that software because tell you right now people are getting hit >>and people are getting scared. You know, the colonial pipeline hack that affected everybody started going wait a minute, I can't get gas. >>But again in this area of the line and jenny easterly said this this morning here at the summit is that this truly has to be about industry working with government, making sure that we're working together, you know, government has a role, but so does the private sector and I've been working cyber issues for a long time to and you know, kind of seeing where we are this year in this recent cyber summit that the president held, I really see just a tremendous commitment coming from the private sector to be an effective partner in securing the nation this >>full circle to our original conversation around the Virginia data that you guys are looking at the Loudon County amazon contribution. The success former is really commercial public sector. I mean, the government has to recognize that technology is now lingua franca for all things everything society >>well. And one quick thing here that segues into the fact that Virginia is the cloud center of the nation. Um uh the president issued a cybersecurity executive order earlier this year that really emphasizes the migration of federal systems into cloud in the modernization that jOHN has worked on, johN had a group called the Alliance for Digital Innovation and they're very active in the I. T. Modernization world and we remember as well. Um but you know, the federal government is really emphasizing this, this migration to cloud and that was reiterated in that cybersecurity executive order >>from the, well we'll definitely get you guys back on the show, we're gonna say something. >>Just all I'd say about about the executive order is that I think one of the main reasons why the president thought was important is that the legacy systems that are out there are mainly written on kobol. There aren't a lot of kids graduating with degrees in COBOL. So COBOL was designed in 1955. I think so I think it's very imperative that we move has made these workloads as we can, >>they teach it anymore. >>They don't. So from a security point of view, the amount of threats and vulnerabilities are through the >>roof awesome. Well john I want to get you on the show our next cyber security event. You have you come into a fireside chat and unpack all the awesome stuff that you're doing. But also the challenges. Yes. And there are many, you have to keep up the good work on the policy. I still say we got to remove that red line and identified new rules of engagement relative to what's on our sovereign virtual land. So a whole nother Ballgame, thanks so much for coming. I appreciate it. Thank you appreciate it. Okay, cute coverage here at eight of public sector seven Washington john ferrier. Thanks for watching. Mhm. Mhm.
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Shruthi Murthy, St. Louis University & Venkat Krishnamachari, MontyCloud | AWS Startup Showcase
(gentle music) >> Hello and welcome today's session theCUBE presentation of AWS Startup Showcase powered by theCUBE, I'm John Furrier, for your host of theCUBE. This is a session on breaking through with DevOps data analytics tools, cloud management tools with MontyCloud and cloud management migration, I'm your host. Thanks for joining me, I've got two great guests. Venkat Krishnamachari who's the co-founder and CEO of MontyCloud and Shruthi Sreenivasa Murthy, solution architect research computing group St. Louis University. Thanks for coming on to talk about transforming IT, day one day two operations. Venkat, great to see you. >> Great to see you again, John. So in this session, I really want to get into this cloud powerhouse theme you guys were talking about before on our previous Cube Conversations and what it means for customers, because there is a real market shift happening here. And I want to get your thoughts on what solution to the problem is basically, that you guys are targeting. >> Yeah, John, cloud migration is happening rapidly. Not an option. It is the current and the immediate future of many IT departments and any type of computing workloads. And applications and services these days are better served by cloud adoption. This rapid acceleration is where we are seeing a lot of challenges and we've been helping customers with our platform so they can go focus on their business. So happy to talk more about this. >> Yeah and Shruthi if you can just explain your relationship with these guys, because you're a cloud architect, you can try to put this together. MontyCloud is your customer, talk about your solution. >> Yeah I work at the St. Louis University as the solutions architect for the office of Vice President of Research. We can address St. Louis University as SLU, just to keep it easy. SLU is a 200-year-old university with more focus on research. And our goal at the Research Computing Group is to help researchers by providing the right infrastructure and computing capabilities that help them to advance their research. So here in SLU research portfolio, it's quite diverse, right? So we do research on vaccines, economics, geospatial intelligence, and many other really interesting areas, and you know, it involves really large data sets. So one of the research computing groups' ambitious plan is to move as many high-end computation applications from on-prem to the AWS. And I lead all the cloud initiatives for the St. Louis university. >> Yeah Venkat and I, we've been talking, many times on theCUBE, previous interviews about, you know, the rapid agility that's happening with serverless and functions, and, you know, microservices start to see massive acceleration of how fast cloud apps are being built. It's put a lot of pressure on companies to hang on and manage all this. And whether you're a security group was trying to lock down something, or it's just, it's so fast, the cloud development scene is really fun and you're implementing it at a large scale. What's it like these days from a development standpoint? You've got all this greatness in the cloud. What's the DevOps mindset right now? >> SLU is slowly evolving itself as the AWS Center of Excellence here in St. Louis. And most of the workflows that we are trying to implement on AWS and DevOps and, you know, CICD Pipelines. And basically we want it ready and updated for the researchers where they can use it and not have to wait on any of the resources. So it has a lot of importance. >> Research as code, it's like the internet, infrastructure as code is DevOps' ethos. Venkat, let's get into where this all leads to because you're seeing a culture shift in companies as they start to realize if they don't move fast, and the blockers that get in the way of the innovation, you really can't get your arms around this growth as an opportunity to operationalize all the new technology, could you talk about the transformation goals that are going on with your customer base. What's going on in the market? Can you explain and unpack the high level market around what you guys are doing? >> Sure thing, John. Let's bring up the slide one. So they have some content that Act-On tabs. John, every legal application, commercial application, even internal IT departments, they're all transforming fast. Speed has never been more important in the era we are today. For example, COVID research, you know, analyzing massive data sets to come up with some recommendations. They don't demand a lot from the IT departments so that researchers and developers can move fast. And I need departments that are not only moving current workloads to the cloud they're also ensuring the cloud is being consumed the right way. So researchers can focus on what they do best, what we win, learning and working closely with customers and gathering is that there are three steps or three major, you know, milestone that we like to achieve. I would start the outcome, right? That the important milestone IT departments are trying to get to is transforming such that they're directly tied to the key business objectives. Everything they do has to be connected to the business objective, which means the time and you know, budget and everything's aligned towards what they want to deliver. IT departments we talk with have one common goal. They want to be experts in cloud operations. They want to deliver cloud operations excellence so that researchers and developers can move fast. But they're almost always under the, you know, they're time poor, right? And there is budget gaps and that is talent and tooling gap. A lot of that is what's causing the, you know, challenges on their path to journey. And we have taken a methodical and deliberate position in helping them get there. >> Shruthi hows your reaction to that? Because, I mean, you want it faster, cheaper, better than before. You don't want to have all the operational management hassles. You mentioned that you guys want to do this turnkey. Is that the use case that you're going after? Just research kind of being researchers having the access at their fingertips, all these resources? What's the mindset there, what's your expectation? >> Well, one of the main expectations is to be able to deliver it to the researchers as demand and need and, you know, moving from a traditional on-prem HBC to cloud would definitely help because, you know, we are able to give the right resources to the researchers and able to deliver projects in a timely manner, and, you know, with some additional help from MontyCloud data platform, we are able to do it even better. >> Yeah I like the onboarding thing and to get an easy and you get value quickly, that's the cloud business model. Let's unpack the platform, let's go into the hood. Venkat let's, if you can take us through the, some of the moving parts under the platform, then as you guys have it's up at the high level, the market's obvious for everyone out there watching Cloud ops, speed, stablism. But let's go look at the platform. Let's unpack that, do you mind pick up on slide two and let's go look at the what's going on in the platform. >> Sure. Let's talk about what comes out of the platform, right? They are directly tied to what the customers would like to have, right? Customers would like to fast track their day one activities. Solution architects, such as Shruthi, their role is to try and help get out of the way of the researchers, but we ubiquitous around delegating cloud solutions, right? Our platform acts like a seasoned cloud architect. It's as if you've instantly turned on a cloud solution architect that should, they can bring online and say, Hey, I want help here to go faster. Our lab then has capabilities that help customers provision a set of governance contracts, drive consumption in the right way. One of the key things about driving consumption the right way is to ensure that we prevent a security cost or compliance issues from happening in the first place, which means you're shifting a lot of the operational burden to left and make sure that when provisioning happens, you have a guard rails in place, we help with that, the platform solves a problem without writing code. And an important takeaway here, John is that a was built for architects and administrators who want to move fast without having to write a ton of code. And it is also a platform that they can bring online, autonomous bots that can solve problems. For example, when it comes to post provisioning, everybody is in the business of ensuring security because it's a shared model. Everybody has to keep an eye on compliance, that is also a shared responsibility, so is cost optimization. So we thought wouldn't it be awesome to have architects such as Shruthi turn on a compliance bot on the platform that gives them the peace of mind that somebody else and an autonomous bot is watching our 24 by 7 and make sure that these day two operations don't throw curve balls at them, right? That's important for agility. So platform solves that problem with an automation approach. Going forward on an ongoing basis, right, the operation burden is what gets IT departments. We've seen that happen repeatedly. Like IT department, you know, you know this, John, maybe you have some thoughts on this. You know, you know, if you have some comments on how IT can face this, then maybe that's better to hear from you. >> No, well first I want to unpack that platform because I think one of the advantages I see here and that people are talking about in the industry is not only is the technology's collision colliding between the security postures and rapid cloud development, because DevOps and cloud, folks, are moving super fast. They want things done at the point of coding and CICB pipeline, as well as any kind of changes, they want it fast, not weeks. They don't want to have someone blocking it like a security team, so automation with the compliance is beautiful because now the security teams can provide policies. Those policies can then go right into your platform. And then everyone's got the rules of the road and then anything that comes up gets managed through the policy. So I think this is a big trend that nobody's talking about because this allows the cloud to go faster. What's your reaction to that? Do you agree? >> No, precisely right. I'll let Shurthi jump on that, yeah. >> Yeah, you know, I just wanted to bring up one of the case studies that we read on cloud and use their compliance bot. So REDCap, the Research Electronic Data Capture also known as REDCap is a web application. It's a HIPAA web application. And while the flagship projects for the research group at SLU. REDCap was running on traditional on-prem infrastructure, so maintaining the servers and updating the application to its latest version was definitely a challenge. And also granting access to the researchers had long lead times because of the rules and security protocols in place. So we wanted to be able to build a secure and reliable enrollment on the cloud where we could just provision on demand and in turn ease the job of updating the application to its latest version without disturbing the production environment. Because this is a really important application, most of the doctors and researchers at St. Louis University and the School of Medicine and St. Louis University Hospital users. So given this challenge, we wanted to bring in MontyCloud's cloud ops and, you know, security expertise to simplify the provisioning. And that's when we implemented this compliance bot. Once it is implemented, it's pretty easy to understand, you know, what is compliant, what is noncompliant with the HIPAA standards and where it needs an remediation efforts and what we need to do. And again, that can also be automated. It's nice and simple, and you don't need a lot of cloud expertise to go through the compliance bot and come up with your remediation plan. >> What's the change in the outcome in terms of the speed turnaround time, the before and after? So before you're dealing with obviously provisioning stuff and lead time, but just a compliance closed loop, just to ask a question, do we have, you know, just, I mean, there's a lot of manual and also some, maybe some workflows in there, but not as not as cool as an instant bot that solve yes or no decision. And after MontyCloud, what are some of the times, can you share any data there just doing an order of magnitude. >> Yeah, definitely. So the provisioning was never simpler, I mean, we are able to provision with just one or two clicks, and then we have a better governance guardrail, like Venkat says, and I think, you know, to give you a specific data, it, the compliance bot does about more than 160 checks and it's all automated, so when it comes to security, definitely we have been able to save a lot of effort on that. And I can tell you that our researchers are able to be 40% more productive with the infrastructure. And our research computing group is able to kind of save the time and, you know, the security measures and the remediation efforts, because we get customized alerts and notifications and you just need to go in and, you know. >> So people are happier, right? People are getting along at the office or virtually, you know, no one is yelling at each other on Slack, hey, where's? Cause that's really the harmony here then, okay. This is like a, I'm joking aside. This is a real cultural issue between speed of innovation and the, what could be viewed as a block, or just the time that say security teams or other teams might want to get back to you, make sure things are compliant. So that could slow things down, that tension is real and there's some disconnects within companies. >> Yeah John, that's spot on, and that means we have to do a better job, not only solving the traditional problems and make them simple, but for the modern work culture of integrations. You know, it's not uncommon like you cut out for researchers and architects to talk in a Slack channel often. You say, Hey, I need this resource, or I want to reconfigure this. How do we make that collaboration better? How do you make the platform intelligent so that the platform can take off some of the burden off of people so that the platform can monitor, react, notify in a Slack channel, or if you should, the administrator say, Hey, next time, this happens automatically go create a ticket for me. If it happens next time in this environment automatically go run a playbook, that remediates it. That gives a lot of time back that puts a peace of mind and the process that an operating model that you have inherited and you're trying to deliver excellence and has more help, particularly because it is very dynamic footprint. >> Yeah, I think this whole guard rail thing is a really big deal, I think it's like a feature, but it's a super important outcome because if you can have policies that map into these bots that can check rules really fast, then developers will have the freedom to drive as fast as they want, and literally go hard and then shift left and do the coding and do all their stuff on the hygiene side from the day, one on security is really a big deal. Can we go back to this slide again for the other project? There's another project on that slide. You talked about RED, was it REDCap, was that one? >> Yeah. Yeah, so REDCap, what's the other project. >> So SCAER, the Sinfield Center for Applied Economic Research at SLU is also known as SCAER. They're pretty data intensive, and they're into some really sophisticated research. The Center gets daily dumps of sensitive geo data sensitive de-identified geo data from various sources, and it's a terabyte so every day, becomes petabytes. So you know, we don't get the data in workable formats for the researchers to analyze. So the first process is to convert this data into a workable format and keep an analysis ready and doing this at a large scale has many challenges. So we had to make this data available to a group of users too, and some external collaborators with ads, you know, more challenges again, because we also have to do this without compromising on the security. So to handle these large size data, we had to deploy compute heavy instances, such as, you know, R5, 12xLarge, multiple 12xLarge instances, and optimizing the cost and the resources deployed on the cloud again was a huge challenge. So that's when we had to take MontyCloud help in automating the whole process of ingesting the data into the infrastructure and then converting them into a workable format. And this was all automated. And after automating most of the efforts, we were able to bring down the data processing time from two weeks or more to three days, which really helped the researchers. So MontyCloud's data platform also helped us with automating the risk, you know, the resource optimization process and that in turn helped bring the costs down, so it's been pretty helpful then. >> That's impressive weeks to days, I mean, this is the theme Venkat speed, speed, speed, hybrid, hybrid. A lot of stuff happening. I mean, this is the new normal, this is going to make companies more productive if they can get the apps built faster. What do you see as the CEO and founder of the company you're out there, you know, you're forging new ground with this great product. What do you see as the blockers from customers? Is it cultural, is it lack of awareness? Why aren't people jumping all over this? >> Only people aren't, right. They go at it in so many different ways that, you know, ultimately be the one person IT team or massively well-funded IT team. Everybody wants to Excel at what they're delivering in cloud operations, the path to that as what, the challenging part, right? What are you seeing as customers are trying to build their own operating model and they're writing custom code, then that's a lot of need for provisioning, governance, security, compliance, and monitoring. So they start integrating point tools, then suddenly IT department is now having a, what they call a tax, right? They have to maintain the technical debt while cloud service moving fast. It's not uncommon for one of the developers or one of the projects to suddenly consume a brand new resource. And as you know, AWS throws up a lot more services every month, right? So suddenly you're not keeping up with that service. So what we've been able to look at this from a point of view of how do we get customers to focus on what they want to do and automate things that we can help them with? >> Let me, let me rephrase the question if you don't mind. Cause I I didn't want to give the impression that you guys aren't, you guys have a great solution, but I think when I see enterprises, you know, they're transforming, right? So it's not so much the cloud innovators, like you guys, it's really that it's like the mainstream enterprise, so I have to ask you from a customer standpoint, what's some of the cultural things are technical reasons why they're not going faster? Cause everyone's, maybe it's the pandemic's forcing projects to be double down on, or some are going to be cut, this common theme of making things available faster, cheaper, stronger, more secure is what cloud does. What are some of the enterprise challenges that they have? >> Yeah, you know, it might be money for right, there's some cultural challenges like Andy Jassy or sometimes it's leadership, right? You want top down leadership that takes a deterministic step towards transformation, then adequately funding the team with the right skills and the tools, a lot of that plays into it. And there's inertia typically in an existing process. And when you go to cloud, you can do 10X better, people see that it doesn't always percolate down to how you get there. So those challenges are compounded and digital transformation leaders have to, you know, make that deliberate back there, be more KPI-driven. One of the things we are seeing in companies that do well is that the leadership decides that here are our top business objectives and KPIs. Now if we want the software and the services and the cloud division to support those objectives when they take that approach, transformation happens. But that is a lot more easier said than done. >> Well you're making it really easy with your solution. And we've done multiple interviews. I've got to say you're really onto something really with this provisioning and the compliance bots. That's really strong, that the only goes stronger from there, with the trends with security being built in. Shruthi, got to ask you since you're the customer, what's it like working with MontyCloud? It sounds so awesome, you're customer, you're using it. What's your review, what's your- What's your, what's your take on them? >> Yeah they are doing a pretty good job in helping us automate most of our workflows. And when it comes to keeping a tab on the resources, the utilization of the resources, so we can keep a tab on the cost in turn, you know, their compliance bots, their cost optimization tab. It's pretty helpful. >> Yeah well you're knocking projects down from three weeks to days, looking good, I mean, looking real strong. Venkat this is the track record you want to see with successful projects. Take a minute to explain what else is going on with MontyCloud. Other use cases that you see that are really primed for MontyCloud's platform. >> Yeah, John, quick minute there. Autonomous cloud operations is the goal. It's never done, right? It there's always some work that you hands-on do. But if you set a goal such that customers need to have a solution that automates most of the routine operations, then they can focus on the business. So we are going to relentlessly focused on the fact that autonomous operations will have the digital transformation happen faster, and we can create a lot more value for customers if they deliver to their KPIs and objectives. So our investments in the platform are going more towards that. Today we already have a fully automated compliance bot, a security bot, a cost optimization recommendation engine, a provisioning and governance engine, where we're going is we are enhancing all of this and providing customers lot more fluidity in how they can use our platform Click to perform your routine operations, Click to set up rules based automatic escalation or remediation. Cut down the number of hops a particular process will take and foster collaboration. All of this is what our platform is going and enhancing more and more. We intend to learn more from our customers and deliver better for them as we move forward. >> That's a good business model, make things easier, reduce the steps it takes to do something, and save money. And you're doing all those things with the cloud and awesome stuff. It's really great to hear your success stories and the work you're doing over there. Great to see resources getting and doing their job faster. And it's good and tons of data. You've got petabytes of that's coming in. It's it's pretty impressive, thanks for sharing your story. >> Sounds good, and you know, one quick call out is customers can go to MontyCloud.com today. Within 10 minutes, they can get an account. They get a very actionable and valuable recommendations on where they can save costs, what is the security compliance issues they can fix. There's a ton of out-of-the-box reports. One click to find out whether you are having some data that is not encrypted, or if any of your servers are open to the world. A lot of value that customers can get in under 10 minutes. And we believe in that model, give the value to customers. They know what to do with that, right? So customers can go sign up for a free trial at MontyCloud.com today and get the value. >> Congratulations on your success and great innovation. A startup showcase here with theCUBE coverage of AWS Startup Showcase breakthrough in DevOps, Data Analytics and Cloud Management with MontyCloud. I'm John Furrier, thanks for watching. (gentle music)
SUMMARY :
the co-founder and CEO Great to see you again, John. It is the current and the immediate future you can just explain And I lead all the cloud initiatives greatness in the cloud. And most of the workflows that and the blockers that get in important in the era we are today. Is that the use case and need and, you know, and to get an easy and you get of the researchers, but we ubiquitous the cloud to go faster. I'll let Shurthi jump on that, yeah. and reliable enrollment on the cloud of the speed turnaround to kind of save the time and, you know, as a block, or just the off of people so that the and do the coding and do all Yeah, so REDCap, what's the other project. the researchers to analyze. of the company you're out there, of the projects to suddenly So it's not so much the cloud innovators, and the cloud division to and the compliance bots. the cost in turn, you know, to see with successful projects. So our investments in the platform reduce the steps it takes to give the value to customers. Data Analytics and Cloud
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Sandra Wheatley, Fortinet | Fortinet Security Summit 2021
>> Narrator: From around the globe, it's theCUBE, covering Fortinet Security Summit brought to you by Fortinet. >> Welcome to theCUBE. I'm Lisa Martin. We are live at the Fortinet Championship, the PGA Tour Kickoff to the 2021-2022 FedEx Regular Season Cup. And this is so exciting to be here with Fortinet, to be at an in-person event, and to be talking about a very important topic of cybersecurity. One of our alumni is back with me, Sandra Wheatley is here, the SVP of Marketing, Threat Intelligence, and Influencer Communications at Fortinet. Sandra, it's great to see you. >> You too, Lisa. Thank you for having me. >> This is a great event. >> Yeah, it's awesome, yeah. >> Great to be outdoors, great to see people again, and great for Fortinet for being one of the first to come back to in-person events. One of the things I would love to understand is here we are at the PGA tour, what's the relationship with Fortinet and the PGA Tour? >> Well, first of all, I think the PGA tour is an amazing brand. You just have to look around here and it's extremely exciting, but beyond the brand, there's a lot of synergies between the PGA tour and Fortinet CSR initiatives, particularly around STEM, diversity inclusion, as well as veterans rescaling. And so some of the proceeds from the Fortinet Championship will go to benefit local nonprofits and the local community. So that's something we're very excited about overall. >> Lisa: Is this a new partnership? >> It is a new partnership and we will be the Fortinet Championship sponsor for about the next five years. So we're looking forward to developing this partnership and this relationship, and benefiting a lot of nonprofits in the future. >> Excellent, that's a great cause. One of the things, when you and I last saw each other by Zoom earlier in the summer, we were talking about the cybersecurity skills gap. And it's in its fifth consecutive year, and you had said some good news on the front was that data show that instead of needing four million professionals to fill that gap, it's down to three, and now there's even better news coming from Fortinet. Talk to me about the pledge that you just announced to train one million people in the next five years. >> Absolutely, we're very excited about this. You know, Fortinet has been focused on reducing the skills gap for many years now. It continues to be one of the biggest issues for cybersecurity leaders if you think about it. You know, we still need about 3.1 million professionals to come into the industry. We have made progress, but the need is growing at about 400,000 a year. So it's something that public and private partnerships need to tackle. So last week we did announce that we are committed to training a million professionals over the next five years. We're very excited about that. We're tackling this problem in many, many ways. And this really helps our customers and our partners. If you really think about it, in addition to the lack of skills, they're really tackling cybersecurity surface that's constantly changing. In our most recent FortiGuard's threat report, we saw that ransomware alone went up 10 times over the last year. So it's something that we all have to focus on going forward. And this is our way of helping the industry overall. >> It's a huge opportunity. I had the opportunity several times to speak with Derek Manky and John Maddison over the summer, and just looking at what happened in the first half, the threat landscape, we spoke last year, looking at the second half, and ransomware as a service, the amount of money that's involved in that. The fact that we are in this, as Fortinet says, this work from anywhere environment, which is probably going to be somewhat persistent with the attack surface expanding, devices on corporate networks out of the home, there's a huge opportunity for people to get educated, trained, and have a great job in cybersecurity. >> Absolutely, I like to say there's no job security like cybersecurity, and it is. I mean, I've only been in this industry about, I'm coming up on six years, and it's definitely the most dynamic industry of all of the IT areas that I've worked in. The opportunities are endless, which is why it's a little bit frustrating to see this big gap in skills, particularly around the area of women and minorities. Women make up about 20%, and minorities are even less, maybe about 3%. And so this is a huge focus of ours. And so through our Training Advancement Agenda, our TAA initiative, we have several different pillars to attack this problem. And at the core of that is our Network Security Expert Training or NSC training and certification program. We made that freely available to everybody at the beginning of COVID. It was so successful, at one point we we're seeing someone register every five minutes. And that was so successful, we extended that indefinitely. And so to date, we've had about almost 700,000 certifications. So it's just an amazing program. The other pillars are Security Academy Program, where we partner with nonprofits and academia to train young students. And we have something like 419 academies in 88 countries. >> Lisa: Wow. >> And then the other area that's very important to us is our Veterans Program. You know, we have about 250,000 veterans every year, transfer out of the service, looking for other jobs in the private sector. And so not only do we provide our training free, but we do resume building, mentoring, all of these types of initiatives. And we've trained about 2,000 veterans and spouses, and about 350 of those have successfully got jobs. So that's something we'll continue to focus on. >> That's such a great effort. As the daughter of a Vietnam combat veteran, that really just hits me right in the heart. But it's something that you guys have been dedicated for. This isn't something new, this isn't something that is coming out of a result of the recent executive order from the Biden administration. Fortinet has been focused on training and helping to close that gap for a while. >> That's exactly true. While we made the commitment to train a million people on the heels of the Biden administration at Cybersecurity Summit about two weeks ago, we have been focused on this for many years. And actually, a lot of the global companies that were part of that summit happened to be partners on this initiative with us. For example, we work with the World Economic Forum, IBM, and Salesforce offer our NSC training on their training platforms. And this is an area that we think it's really important and we'll continue to partner with larger organizations over time. We're also working with a lot of universities, both in the Bay Area, local like Berkeley, and Stanford and others to train more people. So it's definitely a big commitment for us and has been for many years. >> It'll be exciting to see over the next few years, the results of this program, which I'm sure will be successful. Talk to me a little bit about this event here. Fortinet is 100% partner driven company, more than 300 or so partners and customers here. Tell me a little bit about what some of the interesting topics are that are going to be discussed today. >> Sure, yeah, so we're delighted to bring our partners and customers together. They will be discussing some of the latest innovations in cybersecurity, as well as some of the challenges and opportunities. We are seeing, you know, during COVID we saw a lot of change with regards to cybersecurity, especially with remote working. So we'll discuss our partnership with LYNX that we just announced. We'll also be talking about some of the emerging technologies like CTNA, 5G, SASE, cloud, and really understanding how we can best help protect our customers and our partners. So it's very exciting. In addition to our Technology Summit, we have a technology exhibition here with many of our big sponsors and partners. So it's definitely going to be a lot of dynamic conversation over the next few days. >> We've seen so much change in the last year and a half. That's just an understatement. But one of the things that you touched on this a minute ago, and we're all feeling this is is when we all had to shift to work from home. And here we are using corporate devices on home networks. We're using more devices, the edge is expanding, and that became a huge security challenge for enterprises to figure out how do we secure this. Because for some percentage, and I think John Maddison mentioned a few months ago to me, at least 25% will probably stay remote. Enterprises have to figure out how to keep their data secure as people are often the weakest link. Tell me about what you guys announced with LYNX that will help facilitate that. >> Well, we're announcing an enterprise grade security offering for people who are working remotely. And the nice thing about this offering is it's very easy to set up and implement, so consumers and others can easily set this up. It also provides a dashboard for the enterprise, IT organization to, they can see who's on the network, devices, everything else. So this should really help because we did see a big increase in attacks, really targeting remote workers. As cyber criminals try to use their home as a foothold into the enterprise. So we're very excited about this partnership, and definitely see big demand for this going forward. >> Well, can you tell me about the go-to market for that and where can enterprises and people get it? >> Well, we're still working through that. I know you'll talk with John later on, he'll have more details on that. But definitely, we'll be targeting both of our different sets of customers and the channel for this. And I definitely think this is something that will, it's something that enterprises are definitely looking for, and there'll be more to come on this over the next few months. >> It's so needed. The threat landscape just exploded last year, and it's in a- >> Sandra: Yeah, absolutely. >> Suddenly your home. Maybe your kids are home, your spouse is working, you're distracted, ransomware, phishing emails, so legitimate. >> Sandra: They do. >> Lisa: But the need for what you're doing with LYNX is absolutely essential these days. >> Sandra: Yeah, these threats are so sophisticated. They're really difficult. And the other thing we did in addition to LYNX was as we got into COVID, we saw that, or the most successful organizations were really using this as an opportunity to invest for the longterm in cybersecurity. We also saw that, and this continues to be the case that, the insider threat continues to be one of the biggest challenges, where an employee will accidentally hit on a phishing email. So we did roll out an infosec awareness training, and we made that free for all of our customers and partners. So we're trying to do everything we can to really help our customers through this demanding time. >> Lisa: Right, what are some of the feedback that you're hearing from customers? I'm sure they're very appreciative of the education, the training, the focus effort from Fortinet. >> Sandra: Absolutely, it's definitely huge. And more and more we're seeing partners who want to work with us and collaborate with us on these initiatives. We've had a really positive response from some of the companies that I mentioned earlier, some of the big global names. And we're very excited about that. So we feel like we have some key initiatives on pillars, and we'll continue to expand on those and bring more partners to work with us over time. >> Lisa: Expansion as the business is growing amazingly well. Tell me a little bit about that. >> Sandra: Yeah, I think, in our last quarter we announced our largest billings growth for many, many years. And so, Fortinet, we're been very fortunate over the last few years, has continued to grow faster than the market. We now have half a million customers, and I think our platform approach to security is really being adopted heavily. And we continue to see a lot of momentum, especially around our solutions like SD-WAN. I think we're the only vendor who provides security in SD-WAN appliance. And so that's been a key differentiator for us. The other thing that's increasingly important, especially with the rollout of 5G is performance. And, you know, Fortinet, from the very beginning, created its own customized ASX or SPU, which really provides the best performance in security compute ratings in the industry. So all of this is really helping us with our growth, and we're very excited about the opportunities ahead. >> Lisa: And last question, on that front, what are some of the things that you're excited about as we wrap up 2021 calendar year and go into 2022? >> Sandra: Well, this been very exciting year for Fortinet. And I think we're in a great position to take advantage of many of the different growth areas we're seeing in this new and changing space. And, you know, we're all on board and ready to take advantage of those opportunities, and really fire ahead. >> Lisa: Fire ahead, I like that. Sandra, thank you so much for joining me today, talking about the commitment, the long standing commitment that Fortinet has to training everybody from all ages, academia, veterans, to help close that cybersecurity skills gap. And such an interesting time that we've had. There's so much opportunity, and it's great to see how committed you are to helping provide those opportunities to people of all ages, races, you name it. >> Sandra: Thank you, Lisa, I really appreciate it. >> Lisa: Ah, likewise. For Sandra Wheatley, I'm Lisa Martin. You're watching theCube at the Fortinet Championship Security Summit. (soft bright music)
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Derek Manky, Fortinet | CUBEConversation
>> Welcome to this Cube Conversation, I'm Lisa Martin. I'm joined by Derek Manky next, the Chief Security Insights and Global Threat Alliances at Fortiguard Labs. Derek, welcome back to the program. >> Hey, it's great to be here again. A lot of stuff's happened since we last talked. >> So Derek, one of the things that was really surprising from this year's Global Threat Landscape Report is a 10, more than 10x increase in ransomware. What's going on? What have you guys seen? >> Yeah so this is massive. We're talking over a thousand percent over a 10x increase. This has been building Lisa, So this has been building since December of 2020. Up until then we saw relatively low high watermark with ransomware. It had taken a hiatus really because cyber criminals were going after COVID-19 lawyers and doing some other things at the time. But we did see a seven fold increase in December, 2020. That has absolutely continued this year into a momentum up until today, it continues to build, never subsided. Now it's built to this monster, you know, almost 11 times increase from, from what we saw back last December. And the reason, what's fueling this is a new verticals that cyber criminals are targeting. We've seen the usual suspects like telecommunication, government in position one and two. But new verticals that have risen up into this third and fourth position following are MSSP, and this is on the heels of the Kaseya attack of course, that happened in 2021, as well as operational technology. There's actually four segments, there's transportation, automotive, manufacturing, and then of course, energy and utility, all subsequent to each other. So there's a huge focus now on, OT and MSSP for cyber criminals. >> One of the things that we saw last year this time, was that attackers had shifted their focus away from enterprise infrastructure devices, to home networks and consumer grade products. And now it looks like they're focusing on both. Are you seeing that? >> Yes, absolutely. In two ways, so first of all, again, this is a kill chain that we talk about. They have to get a foothold into the infrastructure, and then they can load things like ransomware on there. They can little things like information stealers as an example. The way they do that is through botnets. And what we reported in this in the first half of 2021 is that Mirai, which is about a two to three-year old botnet now is number one by far, it was the most prevalent botnet we've seen. Of course, the thing about Mirai is that it's an IOT based botnet. So it sits on devices, sitting inside consumer networks as an example, or home networks, right. And that can be a big problem. So that's the targets that cyber criminals are using. The other thing that we saw that was interesting was that one in four organizations detected malvertising. And so what that means Lisa, is that cyber criminals are shifting their tactics from going just from cloud-based or centralized email phishing campaigns to web born threats, right. So they're infecting sites, waterhole attacks, where, you know, people will go to read their daily updates as an example of things that they do as part of their habits. They're getting sent links to these sites that when they go to it, it's actually installing those botnets onto those systems, so they can get a foothold. We've also seen scare tactics, right. So they're doing new social engineering lures, pretending to be human resource departments. IT staff and personnel, as an example, with popups through the web browser that look like these people to fill out different forms and ultimately get infected on home devices. >> Well, the home device use is proliferate. It continues because we are still in this work from home, work from anywhere environment. Is that, you think a big factor in this increase from 7x to nearly 11x? >> It is a factor, absolutely. Yeah, like I said, it's also, it's a hybrid of sorts. So a lot of that activity is going to the MSSP angle, like I said to the OT. And to those new verticals, which by the way, are actually even larger than traditional targets in the past, like finance and banking, is actually lower than that as an example. So yeah, we are seeing a shift to that. And like I said, that's, further backed up from what we're seeing on with the, the botnet activity specifically with Mirai too. >> Are you seeing anything in terms of the ferocity, we know that the volume is increasing, are they becoming more ferocious, these attacks? >> Yeah, there is a lot of aggression out there, certainly from, from cyber criminals. And I would say that the velocity is increasing, but the amount, if you look at the cyber criminal ecosystem, the stakeholders, right, that is increasing, it's not just one or two campaigns that we're seeing. Again, we're seeing, this has been a record cases year, almost every week we've seen one or two significant, cyber security events that are happening. That is a dramatic shift compared to last year or even, two years ago too. And this is because, because the cyber criminals are getting deeper pockets now. They're becoming more well-funded and they have business partners, affiliates that they're hiring, each one of those has their own methodology, and they're getting paid big. We're talking up to 70 to 80% commission, just if they actually successfully, infect someone that pays for the ransom as an example. And so that's really, what's driving this too. It's a combination of this kind of perfect storm as we call it, right. You have this growing attack surface, work from home environments and footholds into those networks, but you have a whole bunch of other people now on the bad side that are orchestrating this and executing the attacks too. >> So what can organizations do to start- to slow down or limit the impacts of this growing ransomware as a service? >> Yeah, great question. Everybody has their role in this, I say, right? So if we look at, from a strategic point of view, we have to disrupt cyber crime, how do we do that? It starts with the kill chain. It starts with trying to build resilient networks. So things like ZTA and a zero trust network access, SD-WAN as an example for protecting that WAN infrastructure. 'Cause that's where the threats are floating to, right. That's how they get the initial footholds. So anything we can do on the preventative side, making networks more resilient, also education and training is really key. Things like multi-factor authentication are all key to this because if you build that preventatively and it's a relatively small investment upfront Lisa, compared to the collateral damage that can happen with these ransomware paths, the risk is very high. That goes a long way, it also forces the attackers to- it slows down their velocity, it forces them to go back to the drawing board and come up with a new strategy. So that is a very important piece, but there's also things that we're doing in the industry. There's some good news here, too, that we can talk about because there's things that we can actually do apart from that to really fight cyber crime, to try to take the cyber criminals offline too. >> All right, hit me with the good news Derek. >> Yeah, so a couple of things, right. If we look at the botnet activity, there's a couple of interesting things in there. Yes, we are seeing Mirai rise to the top right now, but we've seen big problems of the past that have gone away or come back, not as prolific as before. So two specific examples, EMOTET, that was one of the most prolific botnets that was out there for the past two to three years, there is a take-down that happened in January of this year. It's still on our radar but immediately after that takedown, it literally dropped to half of the activity it had before. And it's been consistently staying at that low watermark now at that half percentage since then, six months later. So that's very good news showing that the actual coordinated efforts that were getting involved with law enforcement, with our partners and so forth, to take down these are actually hitting their supply chain where it hurts, right. So that's good news part one. Trickbot was another example, this is also a notorious botnet, takedown attempt in Q4 of 2020. It went offline for about six months in our landscape report, we actually show that it came back online in about June this year. But again, it came back weaker and now the form is not nearly as prolific as before. So we are hitting them where it hurts, that's that's the really good news. And we're able to do that through new, what I call high resolution intelligence that we're looking at too. >> Talk to me about that high resolution intelligence, what do you mean by that? >> Yeah, so this is cutting edge stuff really, gets me excited, keeps me up at night in a good way. 'Cause we we're looking at this under the microscope, right. It's not just talking about the what, we know there's problems out there, we know there's ransomware, we know there's a botnets, all these things, and that's good to know, and we have to know that, but we're able to actually zoom in on this now and look at- So we, for the first time in the threat landscape report, we've published TTPs, the techniques, tactics, procedures. So it's not just talking about the what, it's talking about the how, how are they doing this? What's their preferred method of getting into systems? How are they trying to move from system to system? And exactly how are they doing that? What's the technique? And so we've highlighted that, it's using the MITRE attack framework TTP, but this is real time data. And it's very interesting, so we're clearly seeing a very heavy focus from cyber criminals and attackers to get around security controls, to do defense innovation, to do privilege escalation on systems. So in other words, trying to be common administrator so they can take full control of the system. As an example, lateral movement, there's still a preferred over 75%, 77 I believe percent of activity we observed from malware was still trying to move from system to system, by infecting removable media like thumb drives. And so it's interesting, right. It's a brand new look on these, a fresh look, but it's this high resolution, is allowing us to get a clear image, so that when we come to providing strategic guides and solutions in defense, and also even working on these takedown efforts, allows us to be much more effective. >> So one of the things that you said in the beginning was we talked about the increase in ransomware from last year to this year. You said, I don't think that we've hit that ceiling yet, but are we at an inflection point? Data showing that we're at an inflection point here with being able to get ahead of this? >> Yeah, I would like to believe so, there is still a lot of work to be done unfortunately. If we look at, there's a recent report put out by the Department of Justice in the US saying that, the chance of a criminal to be committing a crime, to be caught in the US is somewhere between 55 to 60%, the same chance for a cyber criminal lies less than 1%, well 0.5%. And that's the bad news, the good news is we are making progress in sending messages back and seeing results. But I think there's a long road ahead. So, there's a lot of work to be done, We're heading in the right direction. But like I said, they say, it's not just about that. It's, everyone has their role in this, all the way down to organizations and end users. If they're doing their part of making their networks more resilient through this, through all of the, increasing their security stack and strategy. That is also really going to stop the- really ultimately the profiteering that wave, 'cause that continues to build too. So it's a multi-stakeholder effort and I believe we are getting there, but I continue to still, I continue to expect the ransomware wave to build in the meantime. >> On the end-user front, that's always one of the vectors that we talk about, it's people, right? There's so much sophistication in these attacks that even security folks and experts are nearly fooled by them. What are some of the things that you're saying that governments are taking action on some recent announcements from the White House, but other organizations like Interpol, the World Economic Forum, Cyber Crime Unit, what are some of the things that governments are doing that you're seeing that as really advantageous here for the good guys? >> Yeah, so absolutely. This is all about collaboration. Governments are really focused on public, private sector collaboration. So we've seen this across the board with Fortiguard Labs, we're on the forefront with this, and it's really exciting to see that, it's great. There's always been a lot of will to work together, but we're starting to see action now, right? Interpol is a great example, they recently this year, held a high level forum on ransomware. I actually spoke and was part of that forum as well too. And the takeaways from that event were that we, this was a message to the world, that public, private sector we need. They actually called ransomware a pandemic, which is what I've referred to it as before in itself as well too. Because it is becoming that much of a problem and that we need to work together to be able to create action, action against this, measure success, become more strategic. The World Economic Forum were leading a project called the Partnership Against Cyber Crime Threat Map Project. And this is to identify, not just all this stuff we talked about in the threat landscape report, but also looking at, things like, how many different ransomware gangs are there out there. What do the money laundering networks look like? It's that side of the supply chain to map out, so that we can work together to actually take down those efforts. But it really is about this collaborative action that's happening and it's innovation and there's R&D behind this as well, that's coming to the table to be able to make it impactful. >> So it sounds to me like ransomware is no longer a- for any organization in any industry you were talking about the expansion of verticals. It's no longer a, "If this happens to us," but a matter of when and how do we actually prepare to remediate, prevent any damage? >> Yeah, absolutely, how do we prepare? The other thing is that there's a lot of, with just the nature of cyber, there's a lot of connectivity, there's a lot of different, it's not just always siloed attacks, right. We saw that with Colonial obviously, this year where you have attacks on IT, that can affect consumers, right down to consumers, right. And so for that very reason, everybody's infected in this. it truly is a pandemic I believe on its own. But the good news is, there's a lot of smart people on the good side and that's what gets me excited. Like I said, we're working with a lot of these initiatives. And like I said, some of those examples I called up before, we're actually starting to see measurable progress against this as well. >> That's good, well never a dull day I'm sure in your world. Any thing that you think when we talk about this again, in a few more months of the second half of 2021, anything you predict crystal ball wise that we're going to see? >> Yeah, I think that we're going to continue to see more of the, I mean, ransomware, absolutely, more of the targeted attacks. That's been a shift this year that we've seen, right. So instead of just trying to infect everybody for ransom, as an example, going after some of these new, high profile targets, I think we're going to continue to see that happening from the ransomware side and because of that, the average costs of these data breaches, I think they're going to continue to increase, it already did in 2021 as an example, if we look at the cost of a data breach report, it's gone up to about $5 million US on average, I think that's going to continue to increase as well too. And then the other thing too is, I think that we're going to start to see more, more action on the good side like we talked about. There was already a record amount of takedowns that have happened, five takedowns that happened in January. There were arrests made to these business partners, that was also new. So I'm expecting to see a lot more of that coming out towards the end of the year too. >> So as the challenges persist, so do the good things that are coming out of this. Where can folks go to get this first half 2021 Global Threat Landscape? What's the URL that they can go to? >> Yeah, you can check it out, all of our updates and blogs including the threat landscape reports on blog.fortinet.com under our threat research category. >> Excellent, I read that blog, it's fantastic. Derek, always a pleasure to talk to you. Thanks for breaking this down for us, showing what's going on. Both the challenging things, as well as the good news. I look forward to our next conversation. >> Absolutely, it was great chatting with you again, Lisa. Thanks. >> Likewise for Derek Manky, I'm Lisa Martin. You're watching this Cube Conversation. (exciting music)
SUMMARY :
Welcome to this Cube Hey, it's great to be here again. So Derek, one of the things Now it's built to this monster, you know, One of the things that So that's the targets that Well, the home device So a lot of that activity but the amount, if you look at that we can talk about because with the good news Derek. of the activity it had before. So it's not just talking about the what, So one of the things that 'cause that continues to build too. What are some of the things And this is to identify, So it sounds to me like And so for that very reason, that we're going to see? more of the targeted attacks. so do the good things that including the threat landscape I look forward to our next conversation. chatting with you again, Lisa. Likewise for Derek
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Rashmi Kumar, HPE | HPE Discover 2021
(bright music) >> Welcome back to HPE Discover 2021. My name is Dave Vellante and you're watching theCUBE's virtual coverage of HPE's big customer event. Of course, the virtual edition and we're going to dig into transformations, the role of technology and the role of senior technology leadership. Look, let's face it, HPE has gone through a pretty dramatic transformation itself in the past few years so it makes a great example in case study and with me is Rashmi Kumar who is the senior vice president and CIO at HPE, Rashmi welcome come on inside theCUBE. >> Hi Dave nice to be here. >> Well it's been almost a year since COVID you know changed the world as we know it. How would you say the role of the CIO specifically in generally IT has changed? I mean you got digital, zero trust has gone from buzzword to mandate, digital, everybody was you know complacent about digital in many ways and now it's really accelerated, remote work, hybrid, how do you see it? >> Absolutely, as I said in the last Discover that COVID has been the biggest reason to accelerate digital transformation in the companies. I see CIO's role has changed tremendously in the last 15 months. It's no more just keep the operations running, that's become a table stake. Our roles have become not only to create digital customer experience, engage with our customers in different ways, but also to transform the company operations from inside out to be able to give that digital experience from beginning to end of the customer engagement going forward. We have also become responsible for switching our strategies around the companies as the COVID hit in different parts of the world at different times and how companies structured their operations to go from one region to another, a global company like HPE had to look into its supply chain differently, had to look into strategies to mitigate the risk that was created because of the supply chain disruptions, as well as you go to taking care of our employees. How do you create this digital collaboration experience where teams can still come together and make the work happen for our end customers? How do we think about future employee engagement when people are not coming into these big buildings and offices and working together, but how do you create the same level of collaboration, coordination, as well as delivery of faster, good and services which is enabled by technology going forward. So CIO and IT's role has gone from giving a different level of customer experience to different level of employee experience, as well as enabling day-to-day operations of the companies. CEOs have realized that digital is the way to go forward, it does not matter what industry you are in and now CIOs have their seat at the table to define what the future of every company now which is a technology company irrespective you are in oil and gas, or mining, or a technical product, or a car or a mobility company, end of the day you have to act and behave like a technology company. >> So I want to ask you about that because you've been a CIO at a leading technology provider now for the last three years and you've had previous roles and were, you know non-technical, technology, you know, selling to IT companies and as you point out those worlds are coming together. Everybody's a technology company today. How do you think that changes the role of the CIO because it would always seem to me that there was a difference between a CIO at a tech company you know what I mean by that and a CIO at sort of every other company is, are those two worlds converging? >> Absolutely and it's interesting you pointed out that I have worked in many different industries from healthcare and pharma, to entertainment, to utilities and now at a technology company. End of the day the issues that IT deals with are pretty similar across the organization. What is different here is now my customers are people like me in other industries and I have little bit of an advantage because just having the experience across various ecosystem even that HPE look I was fortunate at HPE because of Antonio's leadership we had top-down mandate to transform how we did business and I talked about my NextGEN IT program in last year's CUBE interview. But at the same time while we were changing our customer, partner's experience from ordering, to order processing, to supply chain, to finance, we decided this pivot of becoming as a service company. And if you think about that pivot, it's pretty common. If it was a technology company or non-technology company. At HPE we were very used to selling a product and coming back three years later at the time of refresh of infrastructure or hardware. That's no more true for us. Now we are becoming an as a service or a subscription company and IT played a major role to enable that quote-to-cash experience which is very different than the traditional experience, around how we stay connected with our customer, how we proactively understand their behavior. I always talk about this term digital exhaust which results into data, which can result into better insight and you can not only upsell, cross-sell because now you have more data about your product usage, but first and foremost give what your customer wants in a much better way because you can proactively understand their needs and wants because you are providing a digital product versus a physical product. So this is the change that most of the companies are now going through. If you look at Domino's transition, they are pizza sellers but they did better because they had better digital experience. If you look at Chipotle, these are food service companies. Ikea which is a furniture manufacturer, across the board we have helped our customers and industries to understand how to become a more digital provider. And remember when HPE says edge to cloud platform as a service, edge is the product, the customers is what we deal with and how do we get that, help them get that data, understand how the product is behaving and then get the information to cloud for further analysis and understanding from the data that comes out of the products that they sell. >> I think you've been at HPE now I think around three years and I've been watching of course for decades, you know HPE, well HP then HPE is, I feel like it's entering now that sort of third phase of its transformation, your phase one was okay we got to figure out how to deal or operate as separate companies, okay, that took some time and then it was okay, now how do we align our resources? And you know what are the waves that we're going to ride? And how do we take our human capital, our investments and what bets do we place? And you're all in on as a service and now it's like okay, you know how do we deliver on all those promises? So pretty massive transformations. You talked about edge to cloud as a service so you've got this huge pivot in your business. What's the technology strategy to support that transformation? >> Yeah, that's a great question. So as I mentioned first, your second phase which was becoming a stand-alone company was the NextGEN IT program where we brought in S4 and 60 related ecosystem application where even in the traditional business there was a realization that we were 120 billion company, we are a 30 billion company, we need different types of technologies as well as more integrated across our product line, across the globe and we, I'm very happy to report that we are the last leg of NextGEN IT transformation. Where we have brought in new customer experience through low-touch or no-touch order processing, a very strong S4 capabilities where we are now able to run all global orders across all our hardware and services business together and I'm happy to report that we have been able to successfully run through the transformation which a typical company of our size would take five or six years to do in around close to three years. But at the same time while we were building this foundation and the capabilities to be able to do order management supply chain and data and analytics platforms, we also made the pivot to go to as a service. Now for as a service and subscription selling, it needs a very different quote-to-cash experience for our customers. And that's where we had bring in platforms like BRIM to do subscription billing, convergent charging and a whole different way to address. But we were lucky to have this transformation completed on which we could bolt on this new capability and we had the data analytics platform built which now these as a service products can also use to drive better insight into our customer behavior as well as how they're using our product real time for our operations teams. >> Well they say follow the money, in theCUBE we love to say follow the data. I mean data is obviously a crucial component of competitive advantage, business value, so talk a little bit more about the role of data, I'm interested in where IT fits. You know a lot of companies they'll have a chief data officer, or a CIO, sometimes they're separate sometimes they work, you know for each other, or CDO works for CIO, how do you guys approach the whole data conversation? >> Yeah that's a great question and has been top of the mind of a lot of CEOs, CIOs, chief digital officers in many different companies. The way we have set it up here is we do have a chief data officer and we do have a head of technology and platform and data lake within IT. Look the way I see is that I call the term data torture. If they have multiple data lakes, if they have multiple data locations and the data is not coming together at one place at the first time that it comes out to the source system, we end up with data swamps and it's very difficult to drive insights, it's very difficult to have single version of truth. So HPE had two-pronged approach. First one was as part of this NextGEN IT transformation we embarked upon the journey first of all to define our customers and products in a very uniform way across the globe. It's called entity master data and product master data program. These were very, very difficult program. We are now happy to report that we can understand the customer from cold stage to servicing stage beginning to end across all our system. It's been a tough journey but it was effort well spent. At the same time while we were building this master data capability we also invested time in our analytics platform. Because we are generating so much data now globally as one footprint, how do we link our data lake to our SAP and Salesforce and all these systems where our customer data flows through and create analytics and insight from it from our customers or our operations team. At the same time we also created a chief data officer role where the responsibility is really to drive business from understanding what decision making and analytics they need around product, around customer, around their usage around their experience to be able to drive better alignment with our customers and products going forward. So this creates efficiencies in the organization. If you have a leader who is taking care of your platforms and data, building single source of truth and you have a leader who is propagating this mature notion of handling data as enterprise data and driving that focus on understanding the metrics and the insight that the businesses need to drive better customer alignment, that's when we gain those efficiencies and behind the scenes the chief data officer and the data leader within my organization work very, very closely to understand each other needs, sometimes art of the possible, where do we need the data processing? Is it at the edge? Is it in the cloud? What's the best way to drive the technology and the platform forward? And they kind of rely on each other's knowledge and intelligence to give us superior results. And I have done data analytics in many different companies, this model works. Where you have focus on insight and analytics without, because data without insight is of no value. But at the same time you need clean data, you need efficient, fast platforms to process that insight at the functional non-functional requirement that our business partners have. And that's how we have established in here and we have seen many successes recently as of now. >> I want to ask you a kind of a harder, maybe it's not a harder question it's a weird question around single version of the truth. 'Cause it's clearly a challenge for organizations and there's many applications, workloads that require that single version of the truth, the operational systems, the transaction systems, the HR, the Salesforce and clearly you have to have a single version of the truth. I feel like, however we're on the cusp of a new era where business lines see an opportunity for whatever, their own truth to work with a partner to create some kind of new data product. And it's early days in that but I wonder, maybe not the right question for HPE but I wonder if you see it with in your ecosystems where it's yes, single version of truth is sort of one class of data and analytics got to have that nailed down, data quality, everything else. But then there's this sort of artistic version of the data where business people need more freedom, they need more latitude to create. Are you seeing that? Maybe you can help me put that into context. >> That's a great question Dave and I'm glad you asked it so. I think Tom Davenport, who is known in the data space talks about the offensive and the defensive use cases of leveraging data. I think the piece that you talked about where it's clean, it's pristine, it's quality, it's all that, most of those offer the offensive use cases where you are improving companies' operations incrementally because you have very clean data, you have very good understanding of how my territories are doing, how my customers are doing, how my products are doing, how am I meeting my SLAs or how my financials are looking, there's no room for failure in that area. The other area is though which works on the same set of data. It's not a different set of data but the need is more around finding needles in the haystack to come up with new needs, new wants in customers or new business models that we go with. The way we have done it is we do take this data, take out what's not allowed for everybody to be seen and then what we call is a private space but that's this entire data available to our business leader not real time, because the need is not as real time because they are doing more, what we call this predictive analytics to be able to leverage the same data set and run their analytics. And we work very closely with business units, we educate them, we tell them how to leverage this data set and use it and gather their feedback to understand what they need in that space to continue to run with their analytics. I think as we talk about hindsight, insight and foresight, hindsight and insight happens more from this clean data lakes where you have authenticity, you have quality and then most of the foresight happens in a different space where the users have more leverage to use data in many different ways to drive analytics and insights which is not readily available. >> Great thank you for that. That's an interesting discussion. You know digital transformation it's a journey and it's going to take you know many years. I know a lot of ways, not a lot of ways, 2020 was a forced march to digital you know. If you weren't a digital business you were out of business and so you really didn't have much time to plan. So now organizations are stepping back saying, okay, let's really lean into our strategy, the journey and along the way, there's going to be blind spots, there's bumps in the road, when you look out what are the potential disruptions that you see maybe in terms of how companies are currently approaching their digital transformations? >> That's a great question Dave and I'm going to take a little bit more longer-term view on this topic, right? And what's top of my mind recently is the whole topic of ESG, environmental, social and governance. Most of the companies have governance in place right? Because they are either public companies, or they're under some kind of scrutiny from different regulatory bodies or whatnot even if you're a startup you need to do things with our customers and whatnot. It has been there for companies, it continues to be there. We the public companies are very good at making sure that we have the right compliance, right privacy, right governance in place. Now we'll talk about cybersecurity I think that creates a whole new challenge in that governance space, however we have the setup within our companies to be able to handle that challenge. Now, when we go to social, what happened last year was really important. And now as each and every company we need to think about what are we doing from our perspective to play our part in that and not only the bigger companies, leaders at our level I would say that between last March and this year I have hired more than 400 people during pandemic which was all virtual, but me and my team have made sure that we are doing the right thing to drive inclusion and diversity which is also very big objective for HPE and Antonio himself has been very active in various round tables in US at the World Economic Forum level and I think it's really important for companies to create that opportunity, remove that disparity that's there for the underserved communities. If we want to continue to be successful in this world to create innovative product and services we need to sell it to the broader cross section of populations and to be able to do that we need to bring them in our fold and enable them to create that equal consumption capabilities across different sets of people. HPE has taken many initiatives and so are many companies. I feel like the momentum that companies have now created around the topic of equality is very important. I'm also very excited to see that a lot of startups are now coming up to serve that 99% versus just the shiny ones as you know in the Bay Area to create better delivery methods of food or products right? But the third piece which is environmental is extremely important as well. As we have seen recently in many companies and where even the dollar or the economic value is flowing are around the companies which are serious about environmental. HPE recently published it's a Living Progress Report, we have been in the forefront of innovation to reduce carbon emissions, we help our customers through those processes. Again, if we don't, if our planet is on fire none of us will exist right? So we all have to do that every little part to be able to do better. And I'm happy to report I myself as a person solar panels, battery, electric cars, whatever I can do. But I think something more needs to happen right? Where as an individual I need to pitch in but maybe utilities will be so green in the future that I don't need to put panels on my roof which again creates a different kind of race going forward. So when you ask me about disruptions, I personally feel that successful company like ours have to have ESG top of their mind and think of product and services from that perspective, which creates equal opportunity for people, which creates better environment sustainability going forward and you know our customers, our investors are very interested in seeing what we are doing to be able to serve that cause for bigger cross section of companies. And I'm most of the time very happy to share with my CIO cohort around how our HPEFS capabilities creates or feeds into the circular economy, how much e-waste we have recycled or kept it off of landfills, our green lake capabilities, how it reduces the e-waste going forward, as well as our sustainability initiatives which can help other CIOs to be more carbon neutral going forward as well. >> You know that's a great answer Rashmi thank you for that 'cause I got to tell you I hear a lot of mumbo jumbo about ESG but that was a very substantive, thoughtful response that I think tech companies in particular are, have to lead and are leading in this area. So I really appreciate that sentiment. I want to end with a very important topic which is cyber it's, obviously you know escalated in the news the last several months, it's always in the news but, you know 10 or 15 years ago there was this mentality of failure equals fire. And now we realize, hey they're going to get in, it's how you handle it. Cyber has become a board-level topic. You know years ago there was a lot of discussion, oh you can't have the SecOps team working for the CIO because that's like the fox watching the hen house that's changed. It's been a real awakening, a kind of a rude awakening so the world is now more virtual, you've got a secure physical assets. I mean any knucklehead can now become a ransomware attacker, they can buy ransomware as a service in the dark web so that's something we've never seen before. You're seeing supply chains get hacked and self-forming malware I mean it's a really scary time. So you've got these intellectual assets it's a top priority for organizations. Are you seeing a convergence of the CISO role, the CIO role, the line of business roles relative to sort of prior years in terms of driving security throughout organizations? >> Yeah this is a great question and this was a big discussion at my public board meeting a couple of days ago. It's, as I talk about many topics, if you think digital, if you think data, if you think ESG, it's no more one organization's business, it's now everybody's responsibility. I saw a Wall Street Journal article a couple of days ago where somebody has compared cyber to 9/11 type scenario that if it happens for a company that's the level of impact you feel on your operations. So, you know all models are going to change where CISO reports to CIO, at HPE we are also into product security and that's why CISO is a peer of mine who I work with very closely, who also worked with product teams where we are saving our customers from lot of pain in this space going forward and HPE itself is investing enormous amount of efforts and time in coming out of products which are secure and are not vulnerable to these types of attacks. The way I see it is CISO role has become extremely critical in every company and a big part of that role is to make people understand that cybersecurity is also everybody's responsibility. That's why an IT we propagate DevSecOps, as we talk about it we are very, very careful about picking the right products and services. This is one area where companies cannot shy away from investing. You have to continuously looking at cybersecurity architecture, you have to continuously look at and understand where the gaps are and how do we switch our product or service that we use from the providers to make sure our companies stay secure. The training not only for individual employees around anti-phishing or what does cybersecurity mean, but also to the executive committee and to the board around what cyber security means, what zero trust means, but at the same time doing drive-ins. We did it for business continuity and disaster recovery before, now it is time we do it for a ransomware attack and stay prepared. As you mentioned and we all say in tech community, it's always if not when. No company can take them their chest and say, "oh we are fully secure," because something can happen going forward. But what is the readiness for something that can happen? It has to be handled at the same risk level as a pandemic, or a earthquake, or a natural disaster and assume that it's going to happen and how as a company we will behave when something like this happens. So I'm huge believer in the framework of protect, detect, govern and respond as these things happen. So we need to have exercises within the company to ensure that everybody's aware of the part that they play day to day but at the same time when some event happen and making sure we do very periodic reviews of IT and cyber practices across the company, there is no more differentiation between IT and OT. That was 10 years ago. I remember working with different industries where OT was totally out of reach of IT and guess what happened? WannaCry and Petya and XP machines were still running your supply chains and they were not protected. So, if it's a technology it needs to be protected. That's the mindset people need to go with. Invest in education, training, awareness of your employees, your management committee, your board and do frequent exercises to understand how to respond when something like this happen. See it's a big responsibility to protect our customer data, our customer's operations and we all need to be responsible and accountable to be able to provide all our product and services to our customers when something unforeseen like this happens. >> Rashmi you're very generous with your time thank you so much for coming back in theCUBE it was great to have you again. >> Thank you Dave, it was really nice chatting with you. >> And thanks for being with us for our ongoing coverage of HPE Discover '21. This is Dave Vellante you're watching the virtual CUBE, the leader in digital tech coverage we'll be right back. (bright music)
SUMMARY :
and the role of senior was you know complacent end of the day you have to act and behave and as you point out those and how do we get that, and what bets do we place? and the capabilities to be about the role of data, that the businesses need to and clearly you have to have and the defensive use cases and it's going to take and to be able to do that 'cause I got to tell you I and assume that it's going to it was great to have you again. Thank you Dave, it was the leader in digital tech
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Antonio Neri, HPE | HPE Discover 2021
>>Yeah, >>approximately two years after HP split into two separate companies, antonioni Ranieri was named president and Ceo of Hewlett Packard Enterprise. Under his tenure, the company has streamlined its operations, sharpened his priorities, simplified the product portfolio and strategically aligned its human capital with key growth initiatives. He's made a number of smaller but high leverage acquisitions and return the company to growth while affecting a massive company wide pivot to an as a service model. Welcome back to HPD discovered 2021. This is Dave Volonte for the cube and it's my pleasure to welcome back Antonio Neary to the program. Antonio it's been a while. Great to see you again. >>Hi, Dave. Thanks for having me. >>That's really our pleasure. It was just gonna start off with the big picture. Let's talk about trends. You're a trend spotter. What do you see today? Everybody talks about digital transformation. We had to force marks to digital last year. Now it's really come into focus. But what are the big trends that you're seeing that are affecting your customers transformations? >>Well, Dave, I mean obviously we have been talking about digital transformation for some time uh in our view is no longer a priority is a strategic imperative. And through the last 15 months or so since we have been going through the pandemic, we have seen that accelerated to a level we haven't never seen before. And so what's going on is that we live in a digital economy and through the pandemic now we are more connected than ever. We are much more distributed than ever before and an enormous amount of data is being created and that data has tremendous value. And so what we see in our customer's name, more connectivity, they need a platform from the edge to the cloud to manage all the data and most important they need to move faster and extracting that inside that value from the data and this is where HP is uniquely positioned to deliver against those experiences and way we haven't imagined before. >>Yeah, we're gonna dig into that now, of course you and I have been talking about data and how much data for decades, but I feel like we're gonna look back at 2030 and say, wow, we never, we're not gonna do anything like that. So we're really living in a data centric era as the curves are going exponential, What do you see? How do you see customers handling this? How are they thinking about the opportunities? >>Well, I think, you know, customer realized now that they need to move faster, they need to absolutely be uh much more agile and everything. They do, they need to deploy a cloud experience for all the work clothes and data that they manage and they need to deliver business outcomes to stay ahead of the competition. And so we believe technology now plays even a bigger role and every industry is a technology industry in many ways, every company, right, is a technology company, whether your health care, your manufacturer, your transportation company, you are an education, everybody needs more. It no less. It but at the same time they want the way they want to consumer dave is very different than ever before, right? They want an elastic consumption model and they want to be able to scale up and down based on the needs of their enterprise. But if you recall three years ago, I knew and I had this conversation, I predicted that enterprise of the future will be edge century, cloud enable and data driven. The edge is the next frontier, we said in 2018 and think about it, you know, people now are working remotely and that age now is much more distribute than we imagined before. Cloud is no longer a destination, it is an experience for all your apps and data, but now we are entering what we call the edge of insight, which is all about that data driven approach and this is where all three have to come together in ways that customer did envision before and that's why they need help. >>So I see that, I see the definition of cloud changing, it's no longer a set of remote services, you know, somewhere up there in the cloud, it's expanding on prem cross clouds, you mentioned the edge and so that brings complexity. Every every company is a technology company but they may not be great at technology. So it seems that there are some challenges around there, partly my senses, some of some of what you're trying to do is simplify that for your customers. But what are the challenges that your customers are asking you to solve? >>Well, the first they want a consistent and seamless experience, whatever that application and data lives, so, you know, for them, you know, they want to move away from running it to innovate in our 90 and then obviously they need to move much faster. As I said earlier about this data driven approaches. So they need help because obviously they need to digitize every every aspect of the company, but at the same time they need to do it in a much more cost effective way. So they're asking for subject matter expertise on process engineering. They're asking for the fighting the right mix of hybrid experiences from the edge to cloud and they need to move much faster at scale in deploying technologies like Ai deep learning and machine learning and Hewlett Packard Enterprise uh is extremely well positioned because we have been building an age to club platform where you provide connectivity where you bring computing and storage uh in a softer, define scalable way that you can consume as a service. And so we have great capabilities without HP Point next technology services and advice and run inside. But we have a portfolio with HP Green Lake, our cloud services, the cloud that comes to you that are addressing the most critical data driven warlords. >>Probably about 24 months ago you announced that HP was was going to basically go all in on as a service and get there by by 2022 for all your solutions. I gotta get, I gotta say you've done a good job communicating the Wall Street, I think, I think culturally you've really done a good job of emphasizing that to your, to the workforce. Uh, but but how should we measure the progress that you've made toward that goal? How our customers responding? I I know how the markets responding, you know, three or four year big competitors have now announced. But how should we measure, you know, how you're tracking to that goal? >>Well, I think, you know, the fact that our competitors are entering the other service market is a validation that our vision was right. And that's that's that's good because in the end, you know, it tells us we are on the right track. However, we have to move much faster than than ever before. And that's why we constantly looking for ways to go further and faster. You're right. The court of this is a cultural transformation. Engineering wise, once you state, once you state the North Star, we need to learn our internal processes to think Cloud first and data first versus infrastructure. And we have made great progress. The way we measure ourselves. Dave is very simple is by giving a consistent and transparent report on our pivot in that financial aspect of it, which is what we call the annualized revenue run rate, which we have been disclosed enough for more than a year and a half. And this past quarter grew 30% year over year. So we are on track to deliver a 30-40% Kegel that we committed two years ago And this business going to triple more than uh more than one year from now. So it's gonna be three times as bigger as we enter 2022 and 2023. But in the end, it's all about the experience you deliver and that's why architecturally uh while we made great progress. I know there is way more work to be done, but I'm really excited because what we just announced here this week is just simply remarkable. And you will see more as we become more a cloud operating driven company in the in the next months and years to come. >>I want to ask you kind of a personal question. I mean, COVID-19 is you know, sharpened our sensitivity and empathy to to a lot of different things. Uh and I think uh ceos in your position of a large tech company or any large company, they really can't just give lip service to things like E. S. G. Or or ethical uh digital transformation, which is something that you've talked about in other words, making sure that it's inclusive. Everybody is able to participate in this economy and not get left behind. What does this mean to you personally? >>Well, they remember I'm in a privileged position, right? Leading a company like Hewlett Packard Enterprise that has Hewlett and Packard on the brand is an honor, but it's also a big responsibility. Let's remember what this company stands for and what our purpose is, which is to advance the way people live and work, and in that we have to be able to create a more equitable society and use this technology to solve some of the biggest societal challenge you have been facing The last 18 months has been really hard on a number of dimensions, not just for the business but for their communities. Uh, we saw disruption, we saw hardships on the financial side, we saw acts of violence and hatred. Those are completely unacceptable. But if we work together, we can use these technologies to bring the community together and to make it equitable. And that's one is one of my passion because as we move into this digital economy, I keep saying that connecting people is the first step and if you are not connected, you're not going to participate. Therefore we cannot afford to create a digital economy for only few. And this is why connectivity has to become an essential service, not different than water and electricity. And that's why I have passion and invest my own personal time working with entities like World Economic Forum, educating our government, right, Which is very important because both the public sector and the private sector have to come together. And then from the technology standpoint, we have to architect these things that are commercially accessible and viable to everyone. And so it's uh it's I will say that it's not just my mission. Uh this is top of mind for many of my colleagues ceos that talked all the time and you can see of movement, but at the same time it's good for business because shareholders now want to invest in companies that take care about this, how we make, not just a word more inclusive and equitable, but also how we make a more sustainable and we with our technologies, we can make the world way more sustainable with circular economy, power, efficiency and so forth. So a lot of work to be done dave but I'm encouraged by the progress but we need to do way way more. >>Thank you for that Antonio. I want to ask you about the future and I want to ask you a couple of different angles. So I want to start with the edge. So it seems to me that you're you're building this vision of what I call a layer that abstracts the underlying complexity of the whether it's the public cloud across clouds on prem and and and the edge and it's your job to simplify that. So I as the customer can focus on more strategic initiatives and that's clearly the vision that you guys are setting forth on. My question is is how far do you go on the edge? In other words, it seems to me that Aruba for example, for example, awesome acquisition could go really, really deep into the far edge, maybe other parts of your portfolio, you're kind of more looking at horizontal. How should we think about HP. Es, positioning and participation in that edge opportunity? >>Well, we believe we are becoming one of the merger leaders at the intelligent edge. Right? These edges becoming way more intelligent. We live in a hyper connected world and that will continue to grow at an exponential pace. Right? So today we we may have billions of people and devices pursue. We're entering trillions of things that will be connected to the network. Uh, so you need a platform to be able to do with the scale. So there is a horizontal view of that to create these vertical experiences which are industry driven. Right? So one thing is to deliver a vertical experience in healthcare versus manufacturer transportation. And so we take a really far dave I mean, to the point that we just, you know, put into space 256 miles above the Earth, a supercomputer that tells you we take a really far, but in the end, it's about acting where the data is created and bringing that knowledge and that inside to the people who can make a difference real time as much as possible. And that's why I start by connecting things by bringing a cloud experience to that data, whatever it lives because it's cheaper and it's way more economical and obviously there's aspects of latest in security and compliance. They have to deal with it and then ultimately accelerate that inside into some sort of outcome. And we have many, many use cases were driving today and Aruba is the platform by the way, which we have been using now to extend from the edge all the way to the core into the cloud business. And that's why you HP has unique set of assets to deliver against that opportunity. >>Yes, I want to talk about some of the weapons you have in your arsenal. You know, some people talk about, hey, well we have to win the architectural battle for hybrid cloud. I've heard that statement made, certainly HP is in that battle. It's not a zero sum game, but you're a player there. And so when I, when I look at as a service, great, you're making progress there. But I feel like there's more, there's, there's architecture there, you're making acquisitions, you're building out as moral, which is kind of an interesting data platform. Uh, and so I want to ask you how you see the architecture emerging and where H. P. S sort of value add, I. P. Is your big player and compute you've got actually, you've got chops and memory disaggregate asian, you've done custom silicon over the years. How how should we think about your contribution to the next decade of innovation? >>Well, I think it's gonna come different layers of what we call the stock, right? Obviously, uh, we have been known for an infrastructure company, but the reality is what customers are looking for. Our integrated solutions that are optimized for the given world or application. So they don't have to spend time bringing things together. Right? And and spend weeks sometimes months when they can do it in just in a matter of minutes a day so they can move forward innovative on I. T. And so we were really focused on that connectivity as the first step. And Aruba give us an enormous rich uh through the cloud provisioning of a port or a wifi or a one. As you know, as we move to more cloud native applications. Much of the traffic through the connectivity will go into the internet, not through the traditional fixed networks. And that's what we did acquisitions like Silver Peak because now we can connect all your ages and all your clouds in an autonomous softer. The final way as we go to the other spectrum. Right? We talk about one load optimization and uh for us H. P. S my role is the recipe by which we bring the infrastructure and the software in through that integrated solution that can run autonomously that eventually can consume as a service. And that's why we made the introduction here of HP Green like Lighthouse, which is actually a fully optimised stack. They with the push of a bottom from HP Green Lake cloud platform, we can deploy whatever that that is required and then be able to Federated so we can also address other aspects like disaster recovery and be able to share all the knowledge real time. Swarm learning is another thing that people don't understand. I mean if you think about it. So I'm learning is a distributed Ai learning ecosystem and think about what we did with the D. C. Any in order to find cures for Alzheimer's or dementia. But so I'm learning is going to be the next platform sitting on this age to cloud architecture. So that instead of people worrying about sharing data, what we're doing is actually sharing insights And be able to learn through these millions of data points that they can connect with each other in a secure way. Security is another example, right? So today on an average takes 28 days to find a bridge in your enterprise with project Aurora, which we're going to make available at the end of the year by the end of the year. We actually can address zero day attacks within seconds. And then we're work in other areas like disaster recovery when you get attacked. Think about the ransom ramp somewhere that we have seen in the last few weeks, right? You know, God forbid you have to pay for it. But at the same time, recovery takes days and weeks. Sometimes we are working on technology to do it within 23 seconds. So this is where HP can place across all spectrums of the stack And at the same time of course people expect us to innovate in infrastructure layer. That's why we also partner with companies like Intel were with the push of a bottom. If you need more capacity of the court, you don't have to order anything. She's pushed the bottle, we make more calls available so that that warlord can perform and when you don't need it, shut it off so you don't have to pay for it. And last finalist, you know, I will say for us is all about the consumption availability of our solutions And that's what I said, you know, in 2019 we will make available everything as a service by 2022. You know, we have to say as you know, there is no need to build the church for Easter Sunday when you can rent it for that day. The point here is to grow elastically. And the fact that you don't need to move the data is already a cost savings because cost of aggression data back and forth is enormous and customers also don't want to be locked in. So we have an open approach and we have a true age to cloud architecture and we are focusing on what is most valuable aspect for the customer, which is ultimately the data. >>Thank you for that. One of the other things I wanted to ask you about, again, another weapon in your arsenal is you mentioned supercomputing before. Up in space, we're on the cusp of exa scale and that's the importance of high performance computing. You know, it used to be viewed as just a niche. I've had some great conversations with DR go about this, but that really is the big data platform, if you will. Uh can I wonder if you could talk a little bit about how that fits into the future. Your expertise in HPC, you're obviously a leader in that space. What's the fit with this new vision you're laying out? >>Well, HPC, high performance computing in memory computer are the backbone to be able to manage large data sets at massive scale. Um, and, you know, deployed technologies like deep learning or artificial intelligence for this massive amount of data. If we talked about the explosion of data all around us and uh, you know, and the algorithms and the parameters to be able to extract inside from the day is getting way more complex. And so the ability to co locate data and computed a massive scale is becoming a necessity, whether it's in academia, whether it's in the government obviously to protect your, your most valuable assets or whether it is in the traditional enterprise. But that's why with the acquisition of cray as G. I. And our organic business, we are absolutely the undisputed leader to provide the level of capabilities. And that's why we are going to build five of the top six exa scale systems, which is basically be able to process the billion billion, meaning billion square transactions per second. Can you imagine what you can do with that? Right. What type of problems you can go solve climate problems? Right. Um you know, obviously be able to put someone back into the moon and eventually in mars, you know, the first step to put that supercomputer as an edge computer into the international space station. It's about being able to process data from the images that take from the ice caps of the of the earth to understand climate changes. But eventually, if you want to put somebody in in into the Marks planet, you have to be able to communicate with those astronauts as they go and you know, you can't afford the latency. Right? So this is what the type of problems we are really focused on. But HPC is something that we are absolutely super committed and it's something that honestly, we have the full stack from silicon to software to the system performance that nobody else has in the industry. >>Well, I think it's a real tailwind for you because the industry is moving in that direction and everybody talks about the data and workloads are shifting. We used to be uh I got O. L. T. P. And I got reporting. Now you look at the workloads, there's so much diversity so I'll give you the last word. What what really is the most exciting to you about the future of HPV? >>Well, I'm excited about the innovation will bring it to the market and honestly as the Ceo I care about the culture of the company. For me, the last almost 3.5 years have been truly remarkable. As you said at the beginning, we are transforming every aspect of this company. When I became Ceo I had three priorities for myself. One is our customers and partners. That's why we do these events right to communicate, communicate, communicate. They are our North Star, that's why we exist. Second is our innovation right? We compete and win with the best innovation, solving the most complex problems in a sustainable and equitable way. And third is the culture of the company, which are the core is how we do things in our Team members and employees. You know, I represent my colleagues here, the 60,000 strong team members that had incredible passion for our customers and to make a contribution every single day. And so for me, I'm very optimistic about what we see the recovery of the economy and the possibilities of technology. Uh, but ultimately, you know, we have to work together hand in hand and I believe this company now is absolutely on the right track to not just be relevant, but really to make a difference. And remember That in the end we we have to be a force for good. And let's not forget that while we do all of this, we have some farm with technology. We have to also help some, uh, to address some of the challenges we have seen in the last 18 months and H. P. E. is a whole different company uh, that you knew 3.5 years ago. >>And as you said, knowledge is the right thing to do. It's good. It's good for business Antonio. Neary, thanks so much for coming back to the cube is always a pleasure to see you. >>Thanks for having me. Dave and >>thank you for watching this version of HP discover 2021 on the cube. This is David want to keep it right there for more great coverage. Mm
SUMMARY :
Great to see you again. What do you see today? the edge to the cloud to manage all the data and most important they need to move faster era as the curves are going exponential, What do you see? we said in 2018 and think about it, you know, people now are working remotely and you know, somewhere up there in the cloud, it's expanding on prem cross clouds, you mentioned the edge and But we have a portfolio with HP Green Lake, our cloud services, the cloud that comes to you But how should we measure, you know, how you're tracking to in the end, you know, it tells us we are on the right track. What does this mean to you personally? that talked all the time and you can see of movement, but at the same time it's good for business I want to ask you about the future and I want to ask you a couple of different angles. to the point that we just, you know, put into space 256 miles above Uh, and so I want to ask you You know, we have to say as you know, there is no need to build the church for Easter Sunday when you can rent One of the other things I wanted to ask you about, again, another weapon in your arsenal is you mentioned someone back into the moon and eventually in mars, you know, the first step What what really is the most exciting to you about the future of HPV? And remember That in the end we we have to be a force for good. And as you said, knowledge is the right thing to do. Dave and thank you for watching this version of HP discover 2021 on the cube.
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Antonio Neri, CEO HPE [zoom]
>>approximately two years after HP split into two separate companies, antonioni Ranieri was named president and Ceo of Hewlett Packard Enterprise. Under his tenure, the company has streamlined its operations, sharpened his priorities, simplified the product portfolio and strategically aligned its human capital with key growth initiatives. He's made a number of smaller but high leverage acquisitions and return the company to growth while affecting a massive company wide pivot to an as a service model. Welcome back to HPD discovered 2021. This is Dave Volonte for the cube and it's my pleasure to welcome back Antonio. Neary to the program Antonio it's been a while. Great to see you again. >>Dave Thanks for having me. >>That's really our pleasure. I was just gonna start off with >>the big picture. >>Let's talk about trends. You're a trend spotter. What do you see today? Everybody talks about digital transformation. We had to force marks to digital last year now it's really come into focus. But what are the big trends that you're seeing that are affecting your customers transformations? >>Okay. I mean obviously we have been talking about digital transformation for some time uh in our view is no longer a priority is a strategic imperative. And through the last 15 months or so since we have been going through the pandemic we have seen that accelerated to a level we haven't never seen before. And so what's going on is that we live in a digital economy and through the pandemic now we are more connected than ever. We are much more distributed than ever before and an enormous amount of data is being created and that data has tremendous value. And so what we see in our customers need more connectivity, they need a platform from the edge to the cloud to manage all the data and most important they need to move faster and extracting that inside that value from the data and this is where HP is uniquely positioned to deliver against those experiences the way we haven't imagined before. >>Yeah, we're gonna dig into that now, of course, you and I have been talking about data and how much data for decades, but I feel like we're gonna look back at, you know, in 2030 and say, Wow, we never, we're not gonna do anything like that. So we're really living in a data centric era as the curves are going exponential. What do you see? How do you see customers handling this? How are they thinking about the opportunities? >>Well, I think, you know, customer realized now that they need to move faster, they need to absolutely be uh much more agile and everything. They do. They need to deploy a cloud experience for all the war clothes and data that they manage and they need to deliver business outcomes to stay ahead of the competition. And so we believe technology now plays even a bigger role and every industry is a technology industry in many ways. Every company right, is a technology company, whether your health care, your manufacturer, your transportation company, you are an education, everybody needs more. It no less I. T. But at the same time they want the way they want to consumer Dave is very different than ever before, right? They want an elastic consumption model and they want to be able to scale up and down based on the needs of their enterprise. But if you recall three years ago I knew and I had this conversation, I predicted that enterprise of the future will be edge centric cloud enable and data driven. The edge is the next frontier. We said in 2018 and think about it, you know, people now are working remotely and that age now is much more distribute than we imagined before. Cloud is no longer a destination, it is an experience for all your apps and data, but now we are entering what we call the edge of insight which is all about that data driven approach and this is where all three have to come together in ways that customer did envision before and that's why they need help. >>So I see that I see the definition of cloud changing, it's no longer a set of remote services, you know, somewhere up there in the cloud, it's expanding on prem cross clouds, you mentioned the Edge and so that brings complexity. Every every company is a technology company but they may not be great at technology. So it seems that there are some challenges around there, partly my senses, some of some of what you're trying to do is simplify that for your customers. But what are the challenges that your customers are asking you to solve? >>Well the first they want a consistent and seamless experience, whatever that application and data lives. And so um you know for them you know they want to move away from running I. T. to innovate in our 90 and then obviously they need to move much faster. As I said earlier about this data driven approaches. So they need help because obviously they need to digitize every every aspect of the company but at the same time they need to do it in a much more cost effective way. So they're asking for subject matter expertise on process engineering. They're asking for the fighting the right mix of hybrid experiences from the edge to cloud and they need to move much faster as scale in deploying technologies like Ai deep learning and machine learning. Hewlett Packard Enterprise uh is extremely well positioned because we have been building an age to cloud platform where you provide connectivity where you bring computing and storage uh in a soft of the fine scalable way that you can consume as a service. And so we have great capabilities without HP Point next technology services and advice and run inside. But we have a portfolio with HP Green Lake, our cloud services, the cloud that comes to you that are addressing the most critical data driven warlords. >>Probably about 24 months ago you announced that HP was, was going to basically go all in on as a service and get there by by 2022 for all your solutions. I gotta get, I gotta say you've done a good job communicating the Wall Street, I think. I think culturally you've really done a good job of emphasizing that to your, to the workforce. Uh, but but how should we measure the progress that you've made toward that goal? How our customers responding? I know how the markets responding, you know, three or four year big competitors have now announced. But how should we measure, you know, how you're tracking to that goal? >>Well, I think, you know, the fact that our competitors are entering the other service market is a validation that our vision was right. And that's that's that's good because in the end, you know, it tells us we are on the right track. However, we have to move much faster than than ever before. And that's why we constantly looking for ways to go further and faster. You're right. The court of this is a cultural transformation. Engineering wise, once you step, once you state the North Star, we need to learn our internal processes to think cloud first and data first versus infrastructure. And we have made great progress. The way we measure ourselves. Dave is very simple is by giving a consistent and transparent report on our pivot in that financial aspect of it, which is what we call the annualized revenue run rate, Which we have been disclosed enough for more than a year and a half. And this past quarter grew 30% year over year. So we are on track to deliver at 30 to 40% cake or that we committed two years ago And this business going to triple more than uh more than one year from now. So it's gonna be three times as bigger as we enter 2022 and 2023. But in the end it's all about the experience you deliver and that's why architecturally uh while we made great progress. I know there is way more work to be done, but I'm really excited because what we just announced here this week is just simply remarkable. And you will see more as we become more a cloud operating driven company in the next month and years to come. >>I want to ask you kind of a personal question. I mean, COVID-19 has sharpened our sensitivity and empathy to a lot of different things. And I think ceos in your position of a large tech company or any large company, they really can't just give lip service to things like E. S. G. Or or ethical uh digital transformation, which is something that you've talked about in other words, making sure that it's inclusive. Everybody is able to participate in this economy and not get left behind. What does this mean to you personally? >>Well, they remember I'm in a privileged position, right? Leading a company like Hewlett Packard Enterprise that has Hewlett and Packard on the brand is an honor, but it's also a big responsibility. Let's remember what this company stands for and what our purpose is, which is to advance the way people live and work. And in that we have to be able to create a more equitable society and use this technology to solve some of the biggest societal challenge you have been facing Last 18 months has been really hard on a number of dimensions, not just for the business but for their communities. Uh, we saw disruption, we saw hardships on the financial side, we saw acts of violence and hatred. Those are completely unacceptable. But if we work together, we can use these technologies to bring the community together and to make it equitable. And that's one is one of my passion because as we move into this digital economy, I keep saying that connecting people is the first step and if you are not connected you're not going to participate. Therefore we cannot afford to create a digital economy for only few. And this is why connectivity has to become an essential service, not different than water and electricity. And that's why I have passion and invest my own personal time working with entities like World Economic Forum, educating our government, which is very important because both the public sector and the private sector have to come together. And then from the technology standpoint, we have to architect these things. They are commercially accessible and viable to everyone. And so it's uh it's I will say that it's not just my mission. Uh this is top of mind for many of my colleagues ceos that talked all the time and you can see of movement, but at the same time it's good for business because shareholders now want to invest in companies that take care about this. How we make, not just a world more inclusive and equitable, but also how we make a more sustainable and we with our technologies we can make the world way more sustainable with circular economy, power, efficiency and so forth. So a lot of work to be done dave but I'm encouraged by the progress but we need to do way way more. >>Thank you for that Antonio I want to ask you about the future and I want to ask you a couple of different angles. So I want to start with the edge. So it seems to me that you're you're building this vision of what I call a layer that abstracts the underlying complexity of the whether it's the public cloud across clouds on prem and and and the edge And it's your job to simplify that. So I as the customer can focus on more strategic initiatives and that's clearly the vision that you guys are setting forth on. My question is is how far do you go on the edge? In other words, it seems to me that Aruba for example, for example, awesome acquisition can go really, really deep into the far edge. Maybe other parts of your portfolio, you're kind of more looking at horizontal. How should we think about HP es positioning and participation in that edge opportunity? >>Well, we believe we are becoming one of the merger leaders at the intelligent edge. Right. These edges becoming more intelligent. We live in a hyper connected world and that will continue to grow at an exponential pace. Right? So today we we might have billions of people and devices pursue. We're entering trillions of things that will be connected to the network. Uh, so you need a platform to be able to do with the scale. So there is a horizontal view of that to create these vertical experiences which are industry driven. Right? So one thing is to deliver a vertical experience in healthcare versus manufacturer transportation. And so we take a really far dave I mean, to the point that we just, you know, put into space 256 miles above the earth, a supercomputer that tells you we take a really far, but in the end it's about acting where the data is created and bringing that knowledge and that inside to the people who can make a difference real time as much as possible. And that's why I start by connecting things by bringing a cloud experience to that data wherever it lives because it's cheaper and it's where more economical and obviously there is aspects of latest in security and compliance that you have to deal with it and then ultimately accelerate that inside into some sort of outcome and we have many, many use cases were driving today and Aruba is the platform by the way, which we have been using now to extend from the edge all the way to the core into the cloud business and that's why you HP has unique set of assets to deliver against that opportunity. >>Yes, I want to talk about some of the weapons you have in your arsenal. You know, some people talk about a week and we have to win the architectural battle for hybrid cloud. I've heard that statement made, certainly HPV is in that balance is not a zero sum game, but but you're a player there. And so when I when I look at as a service, great, you're making progress there. But I feel like there's more, there's there's architecture there, you're making acquisitions, you're building out as moral, which is kind of an interesting data platform. Uh, and so I want to ask you, so how you see the architecture emerging and where H. P. S sort of value add i. P. Is your big player and compute you've got actually you've got chops and memory disaggregate asian, you've done custom silicon over the years. How how should we think about your contribution to the next decade of innovation? >>Well, I think it's gonna come different layers of what we call the stock, right? Obviously, uh, we have been known for an infrastructure company, but the reality is what customers are looking for Our integrated solutions that are optimized for the given workload or application. So they don't have to spend time bringing things together. Right? And and spend weeks sometimes months when they can do it in just in a matter of minutes a day so they can move forward innovative or 90. And so we we are really focused on that connectivity as the first step. And Aruba give us an enormous rich uh through the cloud provisioning of a port or a wifi or a one. As you know, as we move to more cloud native applications. Much of the traffic through the connectivity will go into the internet, not through the traditional fixed networks. And that's what we did acquisitions like Silver Peak because now we can connect all your ages and all your clouds in an autonomous software defined way as you go to the other spectrum, right. We talk about what load optimization and uh for us H. P. S. My role is the recipe by which we bring the infrastructure and the software in through that integrated solution that can run autonomously that eventually can consume as a service. And that's why we made the introduction here of HP Green like lighthouse which is actually I fully optimised stack the with the push of a bottom from HP Green Lake cloud platform we can deploy whatever that that is required and then be able to Federated so we can also address other aspects like disaster recovery and be able to share all the knowledge real time. So I'm learning is another thing that people don't understand. I mean if you think about it. So I'm learning is a distributed Ai learning uh ecosystem and think about what we did with the D. C. Any in order to find cures for Alzheimer's or dementia. But swam learning is gonna be the next platform sitting on this age to cloud architecture so that instead of people worrying about sharing data, what we're doing is actually sharing insights And be able to learn to these millions of data points that they can connect with each other in a secure way. Security is another example, right? So today on an average takes 28 days to find a bridge in your enterprise with project Aurora, which we're gonna make available at the end of the year, by the end of the year. We actually can address zero day attacks within seconds. And then we're work in other areas like disaster recovery when you get attacked. Think about the ransom ramp somewhere that we have seen in the last few weeks, right? You know, God forbid you have to pay for it. But at the same time, recovery takes days and weeks. Sometimes we are working on technology to do it within 23 seconds. So this is where HP can place across all spectrums of the stack. And at the same time, of course, people expect us to innovate in infrastructural layer. That's why we also partnered with companies like Intel, we're with the push of a bottle. If you need more capacity of the court, you don't have to order anything, just push the bottle. We make more calls available so that that will load can perform and when you don't need to shut it off so you don't have to pay for it. And last finalist, you know, I will say for us is all about the consumption availability of our solutions And that's what I said, you know, in 2019 we will make available everything as a service by 2022. You know, we have to say as you know, there is no need to build the church for easter sunday when you can rent it for that day. The point here is to grow elastically and the fact that you don't need to move the data is already a cost savings because cost of aggression data back and forth is enormous and customers also don't want to be locked in. So we have an open approach and we have a through age to cloud architecture and we are focusing on what is most valuable aspect for the customer, which is ultimately the data. >>Thank you for that. One of the other things I wanted to ask you about, and again, another weapon in your arsenal is you mentioned uh supercomputing before up in space where we're on the cusp of exa scale and that's the importance of high performance computing. You know, it used to be viewed as just a niche. I've had some great conversations with Dr go about this, but that really is the big data platform, if you will. Uh can I wonder if you could talk a little bit about how that fits into the future. Your expertise in HPC, you're obviously a leader in that space. What's the fit with this new vision? You're laying out? >>Well, HPC, high performance computer in memory computer are the backbone to be able to manage large data sets at massive scale. Um and, you know, deployed technologies like deep learning or artificial intelligence for this massive amount of data. If we talked about the explosion of data all around us and uh, you know, and the algorithms and the parameters to be able to extract inside from the day is getting way more complex. And so the ability to co locate data and computed a massive scale is becoming a necessity, whether it's in academia, whether it's in the government obviously to protect your, your most valuable assets or whether it is in the traditional enterprise. But that's why with the acquisition of Cray, S. G. I. And our organic business, we are absolutely the undisputed leader to provide the level of capabilities. And that's why we are going to build five of the top six exa scale systems, which is basically be able to process they billion billion, meaning billion square transactions per second. Can you imagine what you can do with that? Right. What type of problems you can go solve climate problems? Right. Um you know, obviously be able to put someone back into the moon and eventually in mars you know, the first step to put that supercomputer as an edge computer into the international space station. It's about being able to process data from the images that take from the ice caps of the, of the earth to understand climate changes. But eventually, if you want to put somebody in in into the Marks planet, you have to be able to communicate with those astronauts as they go and you know, you can't afford the latency. Right? So this is where the type of problems we are really focused on. But HPC is something that we are absolutely uh, super committed. And it's something that honestly we have the full stack from silicon to software to the system performance that nobody else has in the industry. >>Well, I think it's a real tailwind for you because the industry is moving that direction. Everybody talks about the data and workloads are shifting. We used to be uh, I got LTP and I got reporting. Now you look at the workloads, there's so much diversity. So I'll give you the last word. What what really is the most exciting to you about the future of HPV? >>Well, I'm excited about the innovation, will bring it to the market and honestly, as the Ceo, I care about the culture of the company. For me, the last almost 3.5 years have been truly remarkable. As you said at the beginning, we are transforming every aspect of this company. When I became CEO, I had three priorities for myself. One is our customers and partners. That's why we do these events right to communicate, communicate, communicate. Uh they are our North Star, that's why we exist. Uh, second is our innovation right? We compete to win with the best innovation, solving the most complex problems in a sustainable and equitable way. And third is the culture of the company, which are the core is how we do things in our Team members and employees. You know, I represent my colleagues here, the 60,000 strong team members that have incredible passion for our customers and to make a contribution every single day. And so for me, I'm very optimistic about what we see the recovery of the economy and the possibilities of technology. But ultimately, you know, we have to work together hand in hand. Uh and I believe this company now is absolutely on the right track to not just be relevant, but really to make a difference. And remember that in the end we we have to be a force for good. And let's not forget that while we do all of this, we have some farm with technology. We have to also help some uh to address some of the challenges we have seen in the last 18 months. An H. P. E is a whole different company, uh, that you knew 3.5 years ago. >>And as you said, it's, it's knowledge is the right thing to do. It's good. It's good for business Antonio. Neary. Thanks so much for coming back to the cube. Is always a pleasure to see you. >>Thanks for having me Dave >>and thank you for watching this version of HP discover 2021 on the cube. This is David want to keep it right there for more great coverage. >>Mm
SUMMARY :
Great to see you again. I was just gonna start off with What do you see today? have seen that accelerated to a level we haven't never seen before. but I feel like we're gonna look back at, you know, in 2030 and say, Wow, Well, I think, you know, customer realized now that they need to move faster, So I see that I see the definition of cloud changing, it's no longer a set of remote services, the cloud that comes to you that are addressing the most critical data driven warlords. But how should we measure, you know, how you're tracking to in the end, you know, it tells us we are on the right track. What does this mean to you personally? all the time and you can see of movement, but at the same time it's good for business because So I as the customer can focus on more strategic initiatives and that's clearly the vision that And so we take a really far dave I mean, to the point that we just, you know, Yes, I want to talk about some of the weapons you have in your arsenal. You know, we have to say as you know, there is no need to build the church for easter sunday when you can rent it for One of the other things I wanted to ask you about, and again, another weapon in your arsenal is you someone back into the moon and eventually in mars you know, the first step to What what really is the most exciting to you about the future of HPV? And remember that in the end we we have to be a force for good. And as you said, it's, it's knowledge is the right thing to do. and thank you for watching this version of HP discover 2021 on the cube.
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Krishna Gade, Fiddler AI | CUBE Conversation May 2021
(upbeat pop music) >> Well, hi everyone, John Walls here on "theCUBE" as we continue our CUBE conversations as part of the "AWS Startup Showcase". And we welcome in today Krishna Gade who is the founder and the CEO of Fiddler AI. and Krishna, good to see you today. Thanks for joining us here on the "theCUBE". >> Hey John, thanks so much for inviting us and I'm glad to be here, and looking forward to our conversation. >> Yeah me two, and first off, I want to say congratulations as I look at your company's, this tremendous roster, this list of awards that just keep coming your way. Most recently recognized by "Forbes" as one of the Top 50 AI Companies To Watch here in 2021. I know Gartner called you one of their Cool Companies not too long ago. World Economic Forum also giving you a shout out. So whatever it is you're doing, you're doing it very well, but it's got to feel good I would think, some validation to get all this kind of recognition. >> Absolutely, I know we've been very fortunate to get all the recognition. You know, part of it is also because of the space we are playing in, right? A lot of companies are, you know, operationalizing AI and therefore, you know, this whole point of, you know, explainability monitoring and governance of AI is like forefront and it's in the news for various different reasons. So there's a lot of, you know, good sort of talk that is going on in the press around how one should bear responsible AI. And we are very fortunate to be, you know, in the space and pioneering, you know, some of the technologies here. >> Right. And talking about machine learning monitoring, obviously, in the AI space, and you mentioned explainability. So let's just talk about that concept broadly first off and explain to our viewers what you mean by explainability in this particular context. >> Yeah, that's a good question. So if you think about an AI system, one of the main differences between it and a traditional software system is that it's a black box in the sense that you cannot open it up and read it's code like a traditional software system. The reason is, you know, the AI systems that are built using data and training models which are represented in this non-human readable format. And you cannot really understand how a model is actually making a prediction at any given point of time. So therefore what happens is when you are deploying these AI systems at scale for a variety of use cases, let's say credit underwriting or, you know, screening resumes, or clinical diagnosis which are extremely, you know, important for general human beings. There is a need to understand how the AI system is working. You know, why did it approve a positive person's loan or reject someone's loan? Or why did it reject someone's, you know, resume from, you know, a job screening pipeline? How is it working overall? Right? And so this is where explainability becomes important because you need to understand the AI system, you need a way to probe it, to interrogate it, to understand how the system is making predictions, how is it being influenced by various inputs you're supplying to the system. And so this gamut of technologies or the algorithms that have come across in the last, you know, few years have really matured to a point where, you know, products like Fiddler are developing them and productizing them for the general enterprise to you know, put it in their machine learning and AI workflows. >> So you're talking about context basically, right? I mean, trying to give everybody an idea. This is, you know, kind of where this inputs coming, this is where the problem is, this is where the bottleneck might be, whatever it is, and and doing that in real time. Very efficient operation here. Well, let's talk about the ML world right now and in terms of how it relates to artificial intelligence and this interaction you know, that we're seeing and the, I guess, the problem that you are trying to fix, if you will, in terms of machine learning monitoring. So let's just deal with that first off. When you look at somebody's architecture and somebody set up, what do you see? What are you looking for? And what kind of problems are you trying to solve for your clients? >> Yeah. So just following up what I said. The two main problems with operationalizing AI is one is the black box nature of AI, which I already talked about. The other problem is that the AI system is fundamentally a stochastic system or a probabilistic system. By that, I mean that its performance, you know, its predictions can change over time based on the data it is receiving. So it's not a deterministic system like traditional software systems where you expect the same output all the time, right? So when you have a system that is stochastic in nature where its performance can vary based on the data it is receiving, then you are in a situation where you have uncertainty, right? You know, you let's say you have an AI system that is deployed for serving a credit underwriting model or a fraud, you know, detection use case. And you see that, okay, sometimes accuracy is up, sometimes accuracy is down. You know, when do you want, when do you trust your predictions, when you're not. How do you know if the model is actually performing in the same manner that you trained it? All of these issues open up the need for continuous monitoring of these AI systems, because without which you may have AI systems making bad predictions for your users, hurting your business metrics, potentially making biased decisions that can put your company into a compliance or a brand reputation risk scenario. To avoid all of these things you can actually monitor these AI systems continuously so that you know exactly if they're performing the way you expect them to be. Do you to retrain them right now, right? Or do you need to shut them down because they are actually not predicting the way that you expect them to be? So this is actually very important. And so that's what Fiddler tries to solve for our customers by helping them operationalize AI with full visibility and explainability, right? So you can essentially install Fiddler in your workflow to continuously monitor your AI systems and analyze and explain them when you have questions about how they're working. >> I mean, you talked about governance earlier a little bit, you know, compliance, obviously a great critical issue, big concern, fraud detection. Security, just in general here, as we know, I mean, we keep almost every day it seems like we're hearing about some kinds of security intrusion. So, in terms of identifying vulnerabilities or in terms of identifying anomalies, whatever it might be, what kind of work are you doing in that space to give your client base the kind of comfort and the peace of mind that everybody's searching for these days? >> Right, I mean, if you step back a little bit, John, we are truly living in the age of algorithms, right? So everything that we interact with on a day-to-day basis, the movies we watch, or when we request an Uber driver, or when we go to a financial institution and request for a loan application or a mortgage, there are algorithms behind the scenes that are processing our requests and delivering the experiences that we have. Now, increasingly these algorithms are becoming AI based algorithms. And when you have these AI based algorithms, they're trained on this data that's available, that an institution may collect from their users, or they may buy from other third parties. And when you develop these AI systems based on this data, if this data is not equally distributed amongst all different ethnicity backgrounds, people coming from different cultures, different religions, different races, different genders, you may actually build systems that can make very different decisions for different individuals based on like this bias that could creep into them. And so this actually needs, this means that at the end of the day, you can actually create a dystopian world where, you know, some people get like really great decisions from your systems, where some people are left out, right? So therefore, you know, this aspect of governing your AI systems so that you're validating what you're building upfront. You're validating the data that you're using to train the systems. You're continuously monitoring the systems there so that they're actually producing the right outcomes for your users. And then you can actually explain if some customer asks you or some regulator or a third party asks you how your system is working. It's very very important. This is an emerging area in industry, certain sectors already have this, for example, financial services. It's in companies like banks, where it is mandated to have model governance, so that every model that they are deploying needs to be validated and needs to be monitored. And we are seeing the emergence of generally AI governance creeping into other sectors as well. And so this is like a broader topic that covers explainability, covers monitoring, covers detecting bias in your AI systems and ensuring that you're building safe and responsible AI for your customers and your organization. >> Yeah, I find the bias point really interesting, actually, because I hadn't really thought about these prejudices or subjectivities, you know, it might bring to our work with us in terms of what we look at, what we ignore, what we process, how we don't. But it's a really interesting point you just raised. So thank you for that. And then there's also the kind of issue with data drift too a little bit, right? It's like, where did it go (laughing)? >> Right. >> What are we doing here? What happened to it? So maybe if you could talk about that a little bit in terms of all this data that's coming in and corralling it, right? Making sure that it stays organized and stays in a way that you can analyze and process it, and then glean insight from. >> Yeah, data drift is one of the main reasons why AI systems deteriorate in performance. So for example, let's say I'm trying to build a recommendation system that predicts the items that you want to buy when you go to an E-commerce website. Now, if I have used data pre-COVID, then the user behavior was very different, right? That kind of items people were probably buying before you know, February, 2020 was like probably much different than the kind of items that people were buying after it. So what happens is when you train your AI systems on datasets that are older but then that data has changed ever since because of an event like COVID-19 has happened, or some other seasonality has kicked in, then your AI systems are seeing different distribution data. For example, you may see that suddenly, you know, people who were shopping, let's say, in March or April last year, people were shopping for all kinds of, you know, toilet paper and all kinds of things to stock up, you know, to be ready for lockdown, right? And maybe they were not buying similar amounts in there previously. So therefore, if you have an inventory management system based on AI or an E-commerce recommendation system based on AI, you know, they would see data drift, because the buying patterns are different. The amount of stuff that people are buying in terms of toilet paper has completely shifted. And so their model is actually, may not be predicting as accurately as it would, right? So therefore identifying this data drift and alerting your AI engineer so that they can be prepared for this is very important. Otherwise, what you would see is if you're an E-commerce company, this has actually happened, you know? Instacart, a grocery delivery company and another company www.etsy.com, they blogged about it where they have seen their models go down in accuracy from 90% to 65% when this data shift happened, you know, especially during COVID-19. And so you need the ability to continuously monitor for drift so that when you can catch these things earlier, and then, you know, save your business from losing, you know, in terms of business metrics like such as number of sales that you may be making, number of bad recommendations that your systems are making to your users. >> So we've talked a lot about these various components of monitoring of which, you know, all of which you do extremely well. And I was reading earlier, just a little bit about the company, and we talked about accountability. We've already talked about that. We talked about fraud detection, we talked about reliability. There was also a point about ethical considerations, you know, and so I was interested in that, hearing from you about that in terms of why that's a pillar of your service or what exactly that was pointed toward in terms of monitoring, and what you can do. >> Right. So, I guess I'll just go back to like a famous quote from Marc Andreessen. He mentioned, you know, a few years ago that software is eating the world, right? Now, what's happening is AI is eating software. All the software that we are consuming is becoming AI based software, because basically at the end of the day some intelligence is being baked into the software to make it, you know, predict more interesting things for you to make those decisions. Instead of rule-based decisions, make it more AI based decisions. And so therefore it is very important that when we are building the software, we need to use ethical practices. You know, we need to know how, where you're collecting the data from. It can be very dangerous if you don't do it and you can land into trouble. And we have seen these incidents many times, right? For example, in 2019, when Apple and Goldman Sachs came up with a credit card, a lot of customers complained about gender bias with respect to the credit card limits that the algorithm was setting. You know, in the same household, the husband and wife were getting 10 times in terms of a difference between the credit limit between a male and a female, right? Even though they probably had similar salary ranges, similar FICO scores, right? So if you do not actually make sure that, you know, you're collecting data from the right sources that your datasets are not outbalanced. If your models, if your algorithms are tested for bias you know, before hand, before you deploy them and then you're continuously monitoring them, these are all ethical practices. These are all the responsible ways of building your AI. You can actually, you know, land into trouble. Your customers will complain about it. You know, you would lose your brand reputation. And at the end of the day you'll be essentially, and instead of actually adding value to the customers, you may be actually hurting them, right? And so this is actually why it's so important, and it's become more important when the more stakes, the higher the stakes are, right? You know, for example, when it's being used for criminal justice scenarios or when it's being used for clinical diagnosis scenarios. Being able to ensure that the system is making unbiased decisions is very, very important. >> Well, before I let you go, too, I like you to touch base on your AWS relationship about, you know, what was the Genesis of that. And currently what it is that you're working on together to provide this great value to your customers. >> Absolutely. So the follow-up to this ethical AI is like Amazon as a company is interested in pursuing, you know, the responsible AI but, you know, they have a lot of AI products. So they are looking for, you know, fostering a community and ecosystem of AI technologies. And in that hypothesis they actually invested in Fiddler last year in terms of enabling us to develop this explainable AI and ethical AI technology. And so we are working with Alexa Fund and also like AWS ecosystem in terms of partnering with how effectively Fiddler can be delivered to other AWS customers through, like, through their marketplace and other sort of areas that we can distribute the software. So it's a great partnership. We are very, very excited about the opportunity to work with Alexa Fund as well as the AWS ecosystem. It increases another opportunity for us to enable a lot more customers than we than we can otherwise. So this is a great win-win situation for both Amazon and Fiddler. >> Well, it sure is. And congratulations on that and developing that partnership. I know it's working well for your clients and it's working well for Fiddler AI obviously by the number of recognitions that have been coming your way. So Krishna, we wish you continued success and thanks for the time here today on "theCUBE". >> Yep. Thank you so much, John. It was a pleasure talking to you today. >> I enjoyed it. Thank you. John Walls here wrapping up our conversation with Fiddler AI's Krishna Gade, talking today about machine learning monitoring on the "AWS Startup Showcase". (upbeat pop music)
SUMMARY :
and Krishna, good to see you today. and I'm glad to be here, I know Gartner called you one in the space and pioneering, you know, and you mentioned explainability. across in the last, you know, few years the problem that you are the way you expect them to be. you know, compliance, obviously So therefore, you know, prejudices or subjectivities, you know, that you can analyze and process it, for drift so that when you can of which, you know, to make it, you know, predict too, I like you to touch base the responsible AI but, you know, So Krishna, we wish you continued success It was a pleasure talking to you today. on the "AWS Startup Showcase".
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Sandra Wheatley and Rob Rashotte, Fortinet
(upbeat music) >> Welcome to this CUBE Conversation, I'm Lisa Martin. I've got two guests from Fortinet with me next talking about an very interesting topic that's something that always piques my interest, cybersecurity, and some of the things going on with respect to that. Sandra Wheatley joins us the SVP of marketing, threat intelligence and influencer communications at Fortinet. Sandra, it's great to see you again. >> Thank you, Lisa. I'm delighted to be here today. >> Lisa: Good and Rob Rashotte is here as well, vice-president, global training and technical field enablement at Fortinet. Rob welcome to the program. >> Hi, great to meet you Lisa. Nice to be here. >> Likewise. So since I last saw Fortinet we've had such a challenging year as we all know, that's an understatement, but one of the things that happened so quickly was the distribution of the workforce. And there were already preexisting gaps in IT Visibility and teams being siloed, security teams being siloed as well exacerbated distinct cybersecurity skills gap. So Sandra I want to start with you. Talk to us about what's going on with the cybersecurity skills gap and how it's impacting organizations today. >> Thank you, Lisa. While the cybersecurity skills gap continues to be one of the biggest challenges facing security organizations today, as you know, the cybersecurity space is very dynamic. It's constantly changing and we saw this even through COVID with more people working from home or being educated from home. Cyber adversaries are using remote workers as a way into the enterprise network. And so security organizations today are facing a lot of complexity. They deal with billions of alerts that come in every day and a lot of these have to be managed manually and they just don't have the professionals to keep up with that. So it continues to be a big issue facing organizations. We have seen some progress about a year ago. It was estimated that we would need 4 million professionals come into the industry to close the gap. We are now at probably a little bit over 3 million. So there is progress being made but we still have a long way to go. >> Yeah, good progress there. But what I mean, one of the things that we saw so quickly was with the distribution center was suddenly, there were tons of trusted devices that were off the network perimeter where all these keep going, "Use your own device at home until we can get you something provisioned on the network." So huge challenge that was almost like a light switch for people in any industry. Rob, talk to me from your perspective the ongoing cybersecurity skills gap. What are some of the things that you were seeing through your lens? >> Yeah, well, I mean it has certainly changed our focus over the last year with the pandemic and the change in workforce and so on. And I think as a cybersecurity vendor, a lot of the times when we talk about training and the skills gap we often tend to think pretty quickly about engineers and technical training and like this has really opened up our eyes too. We need to really broaden our scope when we're talking about training and closing the skills gap, because it's a lot more than just engineers. So we've had to really focus more on really anyone sitting in front of a computer screen and ensure that programs are available for people that are working from home that need to understand, the fact that security is just as big an issue if you're working from home or working from the office. So it's really broadened our scope in terms of who we're delivering training to and within a number of our programs, actually, that has happened. When we're dealing with we have a lot of academic partners that we deliver training with them. And one thing that's happened there is we we've traditionally dealt with engineering schools within our academic partners but now we're starting to see a lot of business schools coming and talking to us about delivering training within MBA programs and so on. So that business leaders can start understand, the need to be addressing cybersecurity in the boardroom for example, not just within the it department. So it's I guess the one thing I would say is it's really broadened our scope in terms of who the audience is for cybersecurity and the skills gap is a, you know it impacts a lot of different areas in the organization. >> Yeah, you brought up a great point there that elevation of security to the board level is critical. As we saw like big spikes and things like Ransomware last year. Ransomware getting much more sophisticated kind of playing on people's concerns for buzzwords like COVID-19 for example, and I talked to a lot of organizations where security is at the board level but the talent gap is another challenge. Sandra talk to us about what Fortinet is doing from a partnership perspective to help shrink that gap. >> Well, it's interesting because if you were to do a survey of people about where the responsibility lies to train more professionals for the industry, you'll see a split about 40% of people feel like academia should be providing the training and the curriculum to bring more professionals into the industry. And then others feel like it's a mix between corporate private public partnerships. And that's something that Fortinet believes in. We are tackling this issue on multiple fronts. We recently launched our TAA initiative or our Training Advancement Agenda, and a lot of the pro programs that Rob manages are part of that agenda like our free NSE training, our security academies, but we're also working with a lot of global partners, corporate partners like Salesforce, and IBM. We're also working with the World Economic Forum on this initiative because we really believe it's a joint effort to really make a difference. And so, for example, with Salesforce we provide some of our curriculum and training for free on their training platform, the same with IBM. And we'll continue to scale these partnerships because with these partners, we can reach more people and accelerate the impact that we can have overall. >> Absolutely that ability to expand it especially as we saw such a change in the cyber threat landscape last year as you said, Sandra you've made great progress needing, you know, a deficit of 4 million folks down to 3 million, but also looking at the opportunity to try to find more folks leveraging partners and to rubs point elevating the conversation or expanding that scope. This isn't just a problem for IT and security folks. This is a challenge across the organization that the board needs to be focused on because we've seen in this rapidly changing last year organizations and enough peril in trying to pivot their businesses. And then you add on some of the cyber threats. Rob can you talk a little bit more about the TAA initiative? I know that about your Network Security Expert program NSE program, you guys also do FortiVet program. Tell us a little bit about some of those programs and maybe some of the things that you've done to broaden the scope during the last year. >> Yeah, it certainly can. I mean, there's a number of programs that make up the agenda and you know we've widened the scope in terms of the audiences that we're looking at. But also as Sandra mentioned, trying to expand our reach as ordinary, obviously we have a reach into our partners and our ecosystem, but the ecosystem of the IBM's and the world economic forums and so on go far beyond our reach. But one of the things that we were able to do as a company almost exactly a year ago, we made the conscious decision that the training curriculum that we've built, we wanted to make it available to as many people as we possibly could. So we we've made approximately 400 hours worth of cybersecurity training available to anyone that wants to sign up and take the training in self-paced format, where they want to take it, when they want to take it. So that was a big commitment on our part and that training continues to be free today and we'll keep it free until we start to see the skills gap closed but that that has resulted I guess it was about a month or two ago when we were tracking numbers that we've exceeded over a million registrations for that training, which really was validation to us that the demand for this training is massive. So that's helped us expand our reach but that training as well we're making it available for free, but we have all sorts of different types of partners who are taking that training and making it three free through their learning portals as well. So it's really expanded the reach in that way. You know, another area that we've really focused on is partnering with nonprofits who are representing underrepresented groups. So you mentioned the veterans program that's been a program we've had for quite a while now, but we've looked at that program and thought, well, you know, we can definitely replicate our efforts there and look at other groups as well and start to see how we can partner with different NGOs to really address the diversity and inclusion, within the cybersecurity industry. 'Cause, you know, I think one thing that's interesting here is because of the skill shortage, a lot of hiring managers have had to start to look at recruiting through non traditional streams. And that that can be, you know, looking at if we have policies that say, we must hire people with four year degrees. Well, maybe we want to take a look at that and see well is that really necessary for all the jobs that we're looking at? Maybe we could look at shorter programs even high school students but then also looking at underrepresented groups it is a great way for us to take a look at this skills gap in cybersecurity and align it with our diversity and inclusion initiatives, internally within our organizations and see how we can bring that to bear on problem and really start to have the same time, create a much more diverse workforce within cybersecurity while we're trying to close that skills gap. >> I love that what a great opportunity to expand upon that. I wanted to ask you just really quickly, Rob she said 400 hours of free cyber training available over a million registrations so far. You're right, that definitely shows the demand. I'm curious when we think of backgrounds we think are these, you know need to be IT folks. Is that curriculum broad enough so that somebody with a marketing degree or somebody that doesn't have a degree could kind of get in on level one and start learning their way up the security stack? >> Yeah, it is a very broad scope. When we look at the catalog, it is multiple levels. And in fact our network security expert program it's an eight level program. And the first couple of levels of that program are applicable to anyone that needs an awareness of cybersecurity and the issues. So, yeah, it's perfect. And `in fact the level one of that program is something that we've integrated into a new service offering which is our Cybersecurity Awareness Program that companies can implement internally to provide that base level of cybersecurity awareness to all of their employees. And then as you go up to level two, three, four and five, and so on, it gets more and more technical right up to the NSE level or we're talking about, you know, architects engineers are developing very large critical cyber security infrastructures. >> Lisa, you bring up a very important point that I'd like to make a comment on. There's this misconception that you need a degree in Computer Science or some other technical degree to be in cyber security. And that's absolutely not the case. In fact, half the people in cybersecurity don't have a degree in any Computer Science program, et cetera, but you know there's a lot of skillsets and backgrounds that really map well to cybersecurity. And it's a very broad industry. There was new roles coming all of the time. So I would encourage people to not let that be a barrier to getting into this industry. And in fact our Veteran's program has been extremely successful because people coming out of the defense forces have a lot of the skills that match very well to cyber security like attention to detail, situational awareness, the ability to work under pressure. So it's definitely a misconception that the industry needs to correct. >> I couldn't agree more, especially as the daughter of a Vietnam Combat Veteran and I love what you guys are doing with veterans but you're right. There's so many other skills that people have that are so transportable and transferable that, and it's such an exciting industry. I mean, we all have a million devices scattered around. I think with those new Apple tags that if I put one on my dog's collar, my dog's going to be a connected device. There's so many opportunities to learn but there's also more exposure. The more people that have different backgrounds I think just that with that thought diversity alone, organizations in any industry can benefit. Sandra talk to us about how partners are taking some of these programs and rolling them into their own to help kind of open that door wider as you say, to make sure that barrier isn't there and also get more folks aware of what they can learn. >> Yeah, the encouraging thing is I just see a lot more creativity around this issue. If you think about it, the lack of diversity in IT has been a challenge for everyone that the issue in cybersecurity is just a manifestation of that. And one of the reasons is that it's particularly cybersecurity. A lot of people don't understand how to get into the industry, or they have a lack of awareness about the different types of roles. And we see this in particular with women and young females as well as underserved minority groups. In fact, the veterans program is one way to bring more of that diversity into the industry. And if you think about it today, women make up about 24%. I think it's single digits for underrepresented groups. So we have a huge opportunity there. And I think somehow working with our partners we're doing a lot of different things. Not only are we providing our curriculum and our training and the technical support, but we're also done a lot of work around mapping roles and the steps you need to take to, to achieve those roles. So we've created that for different roles, and we've shared that with some of our training partners and they provide that information on their training platforms. We also regularly have done a lot of different podcasts and interviews with women and minorities have gone through the industry and been very successful talking about how they did that and how they got there. We're working with lots of nonprofits like Women in Cybersecurity speaking to people out there providing them the support. So it's a multi-phase approach. And I do think that private industry need to be doing things like creating entry level kinds of roles to bring more people in the industry and recruit differently. But the good news is there's a huge amount of awareness around this, and you definitely see companies doing a lot more, as well as our partners. >> Well if I could just touch on something there, well Sandra is talking about the different career roles and so on. The industry can get pretty complicated pretty quickly when we're talking about different roles. And there's a lot of buzzwords. And you know when people are looking at this and say, well, how do I even get into this industry? It sounds very technical complicated. And, you know, there are a number of different career patching tools that you can find out there around cyber security but when there's too many of those that even gets confusing. So the career paths that we've developed, we've done that in conjunction with NICE and there's an initiative called the NICE Framework which stands for National Initiative for Cyber Security Education. And so the pathways that we've developed map to that. So, you know, that's one thing I'd like to encourage other organizations to make sure that we're all following that framework so that as we're providing these career paths to people we're using the same terminology. We're using the same titles and career paths and so on. So it just makes it a little bit more understandable for people to pick a path that they want and then start their journey. >> I also think exposing students earlier in their education about cyber security is really important. In fact, we're just released a book called "Cyber Safe" and it's targeting elementary school children and their parents and making them more aware of cybersecurity, the risks, how they should behave online. It talks about cyber bullying and it also helps has guidance in there for parents. And this is a book that we're making freely available to underserved schools and it can easily be accessed online. We've had great reviews, but it's all part of our TAA efforts to educate and make people more aware about the opportunities on the industry overall. >> I love that, Sandra our SVP of marketing. Is there a URL that you can give our audience where they can find that free resource? >> Yes, you can find that I believe on our NSE training page. You can just go to fortinet.com NSE and or TAA and you will find information about how to get the book. >> Excellent so fortinet.com search TAA or NSE you'll find that information. I'm going to check that out myself 'cause maybe you know, for adult children of parents who also need some cybersecurity help I think I might check that out for myself. >> You can (indistinct) copy Lisa. >> Thank you, excellent. It's been great talking to you guys. This is such an interesting topic. I love the efforts that Fortinet is doing to close those gaps and also what you're doing to bridge that with the diversity and inclusion efforts brought out. That's a great effort, Sandra, Rob thank you for joining me today. >> Thank you, Lisa. >> Thank you, Lisa >> For Sandra Wheatley and Rob Rashotte. I'm Lisa Martin. You're watching this CUBE conversation with Fortinet. (gentle music)
SUMMARY :
Sandra, it's great to see you again. I'm delighted to be here today. and technical field Hi, great to meet you Lisa. but one of the things of the biggest challenges one of the things that we saw so quickly and the skills gap is a, you know and I talked to a lot of organizations and the curriculum to that the board needs to be and start to see how we can so that somebody with a marketing degree of cybersecurity and the issues. that the industry needs to correct. and I love what you guys and the steps you need to take to, So the career paths that we've developed, of cybersecurity, the risks, Is there a URL that you and you will find information I'm going to check that out myself It's been great talking to you guys. For Sandra Wheatley and Rob Rashotte.
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Justin Antonipillai, WireWheel | AWS Startup Showcase: Innovations with CloudData & CloudOps
(upbeat music) >> We're here theCUBE on Cloud Startup Showcase brought to you by AWS. And right now we're going to explore the next frontier for privacy, you know, security, privacy, and compliance, they're often lumped together and they're often lumped on as an afterthought bolted on to infrastructure, data and applications. But, you know, while they're certainly related they're different disciplines and they require a specific domain knowledge and expertise to really solve the challenges of today. One thing they all share is successful implementations, must be comprehensive and designed in at the start and with me to discuss going beyond compliance and designing privacy protections into products and services. Justin Antonipillai, who is the founder and CEO of WireWheel, Justin awesome having you on the AWS Startup Showcase. Thanks for being here >> Dave, thanks so much for having me. It's a real honor, and I appreciate it. Look forward to the discussion. >> So I always love to ask founders, like, take us back. Why did you start this company? Where did your inspiration come from? >> So Dave, I was very lucky. I had the honor of serving in president Obama's second term as an Acting Under Secretary for Economic Affairs. So I ran the part of the government that includes the U.S. Census Bureau and the Bureau of Economic Analysis. So core economic statistical bureaus. But I helped lead a lot of the Obama administration's, outreach and negotiations on data privacy around the world. Including on something called the EU-U.S. Privacy Shield. So at the time the two jobs I had really aligned with what our discussion is here today. The first part of it was, I could see that all around the world in the U.S. and around the world, data privacy and protecting privacy, had become a human rights issue. It was a trade issue. You could see it as a national security issue and companies all around the world were just struggling with how to get legal, how to make sure that I do it right, and how I make sure that I'm treating my customer's data, in the right way. But when I was also leading the agency, a lot of what we were trying to do was to help our U.S. citizens, our folks here around the country solve big public problems by ethically and responsibly using government data to do it. And I can talk about what that meant in a little while. So the inspiration behind why WireWheel was, we need better more technically driven ways to help companies get compliance, to show their customers that they're protecting privacy and to put customers, our customers onto a path where they can start using the customer data better, faster and stronger, but most importantly, ethically. And that's really what we try to tackle at WireWheel. >> Right, excellent. Thank you for that. I mean, yeah you know, in the early days of social media, people kind of fluffed it off and oh there is no privacy in the internet, blah, blah, blah. And then wow, it became a huge social issue and public policy really needed to step in but also technology needs this to help solve this problem. So let's try to paint a picture for people as to really dig into the problem that you solve and why it's so complicated. We actually have a graphic. It's a map of the U S that we want to pull up here. Explain this. >> Yeah, I mean, what you're saying here is that every one of your, our viewers today is going to be looking at privacy laws moving across the country Dave but there's a lot of different ones. You know, if you're a company that's launching and building your product, that you might be helping your customers your consumer facing. The law, and you're even let's assume you want to do the right thing. You want to treat that customer data responsibly and protect it. When you look at a map like this and you can see three States have already passed different privacy laws, but look at the number of different States all across the country that are considering their own privacy laws. It really could be overwhelming. And Virginia, as you can see is just about to pass it's next privacy law but there's something like 23,24 States that are moving them through. The other thing Dave, that's really important about this is, these are not just breach laws. You know, I think years ago we were all looking at these kinds of laws spreading across the country and you would be saying, okay, that's just a breach law. These laws are very comprehensive. They have a lot to them. So what we have been really helping companies with is to enable you to get compliant with a lot of these very quickly. And that's really what we've tried to take on. Because if you're trying to do the right thing there should be a way to do it. >> Got it. Yeah, I can't even imagine what the it had been so many permutations and complexities but imagine this, if this were a globe we were looking at it says it gets out of control. Okay, now you guys well you use a term called phrase beyond compliance? What do we mean by that? >> There are a couple of things. So I'd say almost every company taking a product to market right now, whether you're B2C or B2B you want to make sure you can answer the customer question and say, yes, I'm compliant. And usually that means if you're a B2C company it means that your customers can come to your site. Your site is compliant with all of the laws out there. You can take consents and preferences. You can get their data back to them. All of these are legal requirements. If you're a B2B company, you're also looking at making sure you can create some critical compliance records that's it, right? But when we think beyond compliance, we think of a couple of basic things. Number one, do you tell the story about all the trust and protection you put around your data in a way that your customers want to do business with you? I mean Dave, if you went to CES the last couple of years and you were walking into the center or looking at a virtual version of it, on every billboard, the top five, top 10 global companies advertise that they take care of your data and they're onto something, they're onto something. You can actually build a winning strategy by solving a customer's problem and also showing them that you care, and that they're trustworthy. Because there are too many products out there, that aren't. The second thing, I'm sorry, go ahead. >> No, please carry on. >> No, I mean the second thing, and then I think I'd say is going beyond compliance also means that you're thinking about how you can use that data for your customer, to solve all of their problems. And Dave, what I'd say here is imagine a world right now, in which, you know you trusted that the data that you gave to companies or to the government, was protected and that if you changed your mind and you wanted it back that they would delete it or give it back to you. Can you imagine how much more quickly we would have solved getting a COVID vaccine? Can you imagine how much data would have been available to pharmaceutical companies to actually develop a vaccine? Can you imagine how much more quickly we would have opened the economy? The thing is companies can't solve every problem that they could for a customer because customers don't trust that the data is going to be used correctly and companies don't know how to use it in that way and ethically. And that's what we're talking about when we say getting beyond compliance which is we want to enable our customers to use the data in the best way and most ethical way to solve all of their customer's problems. >> Okay, so I ask the elephant in the room question. If you asked most businesses about personal information, where it's stored, you know who has access to it, the fact is that most people can't answer it. And so when they're confronted with these uncomfortable questions. The other documents and policies that maybe check some boxes, why is that not a good idea? I mean, there's an expense to going beyond that but so why is that not just a good idea to check it off? >> Well look, a lot of companies do need to just check it off and what I mean, get it right, make sure you label and the way we've thought about this is that when you're building on a backbone like AWS, it does give you the ability to buy a lot of services quickly and scale with your company. But it also gives us an ability to comply faster by leveraging that infrastructure to get compliant faster. So if you think about it, 20 years ago whenever I wanted to buy storage or if I wanted to buy servers and look we're a company that built in the cloud, Dave it would have been very difficult for us to buy the right storage and the processing we needed, given that we were starting. But I was able to buy very small amounts of it until our customer profile grew. But that also means my data moved out of a single hard drive and out of a single set of servers, into other places that are hosted in the cloud. So the entire tech stack that all of our customers are building on means they're distributing personal data into the cloud, into SAS platforms. And there's been a really big move through integration platforms as a service to allow you to spread the personal data quickly. But that same infrastructure can be used to also get you compliant faster, and that's the differentiation. So we built a platform that enables a company to inventory their systems, to track what they're doing in those systems and to both create a compliance record faster by tracking what they're doing inside the cloud and in SAS systems. And that's the different way we've been thinking about it as we've been going to market. >> So, okay. So what actually do you sell, you sell a service? Is it a subscription? >> Yeah. >> And AWS is underneath that, maybe you could put down a picture for us. >> Sure, we're a cloud hosted software as a service. We have two core offerings. One is the WireWheel Trust Access Consent Solution. So if you go to a number of major brands, and you go to their website, when they tell you here's the data we're collecting about you, when they collect your consents and preferences, when they collect a request for data correction or deletion of the data, all the way from the request to delivery back to the consumer, we have an end to end system that our customers use with their customers, a completely cloud hostable in a subscription. So enables even very small startups, to build that experience into their website and into their products, from the very beginning, at a cost efficient point. So if you want to stand up a compliant website or you want to build into your product that Trust Access Consent Solution, we have a SAS platform, and we have developer tools and our developer portal to let you do it quickly. The second thing we do is we have a privacy operations manager. So this is the most security center but for privacy operations. It helps you inventory your systems, actually create data flow maps and most critically create compliance records that you need to comply with, you know the European law, the Brazilian law, and that whole spectrum of U.S. privacy laws that you showed a few minutes ago. And those are the two core offerings we have. >> I love it. I mean, it's the cloud story, right? One is you don't have to spend a millions of dollars on hardware and software. And the second is, when you launch you enable small companies, not just the biggest companies you give them the same, essentially the same services. And that's a great story. Who do you sell to Justin? What does a typical customer engagement look? >> Yeah, we, in many of our customers and in the AWS say startup environment, you often don't have companies that have like a privacy officer. They often don't even have a general counsel. So we sell a package that will often go to whoever is responsible at the company for privacy compliance. And, you know, interestingly Dave in some startups that might be a marketing officer, it might be a CLO, it might be the CTO. So in startups and sort of growing companies, we've put out a lot of guidance, and our core WireWheel developer portal is meant to give even a startup all they need to stand up that experience and get it going, so that when you get that procurement imagine you're about to go sell your product, and they ask you, are you compliant, then you have that document ready to provide. We also do provide this core infrastructure for enormous enterprises. So think telecoms, think top three global technology companies. So Dave, we get excited about is we've built a core software platform privacy infrastructure that is permanently being used by some of the largest companies in the world. And our goal is to get that infrastructure at the right price point into every company in the world, right? We want to enable any company to spend and stand up the right system, that's leveraging that same privacy infrastructure that the big folks have, so that as they scale, they can continue to do the right thing. >> That's awesome. I mean, you mentioned a number of roles of marketing folks. I can even see a sales, let's say sales lead saying, okay we got this deal on the table. How do we get through the procurement because we didn't check the box, all right. So, let me ask you this. We talked a little bit about designing privacy in a and it's clear you help do that. How do you make it, you know fundamental to customer's workloads? Do they have to be like an AWS customer to take advantage of that concept? Or how did they make it part of their workflow? >> Yeah, so there's a couple of critical things. How do you make it part of the workflow? The first thing is, you go to any company's website right now, they have to be compliant with the California law. So a very straightforward thing we do is we can for both B2B and B2C companies stand up an entire customer experience that matches the scale of the company that enables it to be compliant. That means you have a trust center that shows the right information to your customers, it collects the consents, preferences, and it stands up with a portal to request data. These are basics. And for a company that's standing up the internal operations, we can get them app collecting that core record and create a compliance record very fast. With larger companies, Dave you're right. I mean, when you're talking about understanding your entire infrastructure and understanding where you're storing and processing data it could seem overwhelming, but the truth is, the way we onboard our customers is we get you compliance on your product and website first, right? We focus on your product to get that compliance record done. We focus on your website so that you can sell your product. And then we go through the rest of the major systems where you're handling personal information, your sales, your marketing, you know, it's like a natural process. So larger enterprises we have a pretty straightforward way that we get them up and running, but even small startups we can get them to a point of getting them compliant and starting to think about other things very, very quickly. >> And so Justin, you're a government so you understand big, but how I talk about the secret ingredient that allows you to do this at scale and still handle all that diversity, like what we showed in that graphic, the different locations, different local laws, data sovereignty, et cetera. >> Yeah, there's a couple things on the secret source. One is, we have to think about our customers every day. And we had to understand that companies will use whatever their infrastructure is to build. Like you've seen, even on AWS there are so many different services you can use. So number one, we always think with an engineering point of view in mind. Understand the tools, understand the infrastructure in a way that brings that kind of basic visibility to whoever it is that's handling privacy, that basic understanding. The second is, we focused on core user experience for the non-technical user. It's really easy to get started. It's really easy to stand up your privacy page and your privacy policy. It's really easy to collect that and make that first record. The third is, and you know, this is one of those key things. When I was in the government, I met with folks in the intelligence community at one point day, and this always stuck with me. They were telling me that 20 years ago, you know to do the kind of innovation that you have going on now, you would have had to have had a defense contract. You would have had to have invested an enormous amount of money to buy the processing and the services and the team. But the ability for me as a startup founder, to understand the big picture and understand that companies need to be compliant fast, get their website compliant fast, get their product compliant fast, but build on a cloud infrastructure that allowed me to scale was incredible. Because it allows us to do a lot with our customers that a company like ours would have been really challenged to do without that cloud backbone. >> Love this, the agility and the innovation. Last question, give us the company update Justin, you know where are you? What can you share with us, fundraising, head count, are you generating revenue? Where you are? >> Oh yeah, we're excited as I mentioned, we are already the privacy platform of choice of some of the larger brands in the world, which we're very excited about. And we help them solve both the trust, access consent problem for their customers, and we help with the privacy operations management. We recently announced a new $20 million infusion of capital, led by a terrific venture capital fund, ForgePoint Capital. We've been lucky to have been supported by NEA, Sands Capital, Revolution Capital, Pritzker Capital, PSP. And so we have a terrific group of investors behind us. We are scaling, we've grown the company a lot in the last year. Obviously it's been an interesting and challenging year with COVID, but we are really focused on growing our sales team, our marketing team, and we're going to be offering some pretty exciting solutions here for the rest of the year. >> The timing was unbelievable, you had the cloud at your beck and call, you had the experience in government. You've got your background as a lawyer. And it all came in, and the legal come into the forefront of public policy, just a congratulations on all your progress today. We're really looking forward to seeing you guys rocket in the future. I really appreciate you coming on. >> Dave, thanks so much for having me, really enjoyed it. And I look forward to seeing you soon. >> Great, and thank you for watching everyone is Dave Vellante for theCUBE on cloud startups. Keep it right there. (upbeat music)
SUMMARY :
brought to you by AWS. Look forward to the discussion. So I always love to ask I could see that all around the world problem that you solve is to enable you to get Okay, now you guys and also showing them that you care, that the data that you gave to companies elephant in the room question. and the processing we needed, So what actually do you maybe you could put down a picture for us. to let you do it quickly. One is you don't have to so that when you get that procurement and it's clear you help do that. that you can sell your product. that allows you to do this at scale that you have going on now, and the innovation. of some of the larger brands in the world, forward to seeing you guys And I look forward to seeing you soon. Great, and thank you for watching
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Justin Antonipillai, Founder & CEO, WireWheel
(upbeat music) >> We're here theCUBE on Cloud Startup Showcase brought to you by AWS. And right now we're going to explore the next frontier for privacy, you know, security, privacy, and compliance, they're often lumped together and they're often lumped on as an afterthought bolted on to infrastructure, data and applications. But, you know, while they're certainly related they're different disciplines and they require a specific domain knowledge and expertise to really solve the challenges of today. One thing they all share is successful implementations, must be comprehensive and designed in at the start and with me to discuss going beyond compliance and designing privacy protections into products and services. Justin Antonipillai, who is the founder and CEO of WireWheel, Justin awesome having you on the AWS Startup Showcase. Thanks for being here >> Dave, thanks so much for having me. It's a real honor, and I appreciate it. Look forward to the discussion. >> So I always love to ask founders, like, take us back. Why did you start this company? Where did your inspiration come from? >> So Dave, I was very lucky. I had the honor of serving in president Obama's second term as an Acting Under Secretary for Economic Affairs. So I ran the part of the government that includes the U.S. Census Bureau and the Bureau of Economic Analysis. So core economic statistical bureaus. But I helped lead a lot of the Obama administration's, outreach and negotiations on data privacy around the world. Including on something called the EU-U.S. Privacy Shield. So at the time the two jobs I had really aligned with what our discussion is here today. The first part of it was, I could see that all around the world in the U.S. and around the world, data privacy and protecting privacy, had become a human rights issue. It was a trade issue. You could see it as a national security issue and companies all around the world were just struggling with how to get legal, how to make sure that I do it right, and how I make sure that I'm treating my customer's data, in the right way. But when I was also leading the agency, a lot of what we were trying to do was to help our U.S. citizens, our folks here around the country solve big public problems by ethically and responsibly using government data to do it. And I can talk about what that meant in a little while. So the inspiration behind why WireWheel was, we need better more technically driven ways to help companies get compliance, to show their customers that they're protecting privacy and to put customers, our customers onto a path where they can start using the customer data better, faster and stronger, but most importantly, ethically. And that's really what we try to tackle at WireWheel. >> Right, excellent. Thank you for that. I mean, yeah you know, in the early days of social media, people kind of fluffed it off and oh there is no privacy in the internet, blah, blah, blah. And then wow, it became a huge social issue and public policy really needed to step in but also technology needs this to help solve this problem. So let's try to paint a picture for people as to really dig into the problem that you solve and why it's so complicated. We actually have a graphic. It's a map of the U S that we want to pull up here. Explain this. >> Yeah, I mean, what you're saying here is that every one of your, our viewers today is going to be looking at privacy laws moving across the country Dave but there's a lot of different ones. You know, if you're a company that's launching and building your product, that you might be helping your customers your consumer facing. The law, and you're even let's assume you want to do the right thing. You want to treat that customer data responsibly and protect it. When you look at a map like this and you can see three States have already passed different privacy laws, but look at the number of different States all across the country that are considering their own privacy laws. It really could be overwhelming. And Virginia, as you can see is just about to pass it's next privacy law but there's something like 23,24 States that are moving them through. The other thing Dave, that's really important about this is, these are not just breach laws. You know, I think years ago we were all looking at these kinds of laws spreading across the country and you would be saying, okay, that's just a breach law. These laws are very comprehensive. They have a lot to them. So what we have been really helping companies with is to enable you to get compliant with a lot of these very quickly. And that's really what we've tried to take on. Because if you're trying to do the right thing there should be a way to do it. >> Got it. Yeah, I can't even imagine what the it had been so many permutations and complexities but imagine this, if this were a globe we were looking at it says it gets out of control. Okay, now you guys well you use a term called phrase beyond compliance? What do we mean by that? >> There are a couple of things. So I'd say almost every company taking a product to market right now, whether you're B2C or B2B you want to make sure you can answer the customer question and say, yes, I'm compliant. And usually that means if you're a B2C company it means that your customers can come to your site. Your site is compliant with all of the laws out there. You can take consents and preferences. You can get their data back to them. All of these are legal requirements. If you're a B2B company, you're also looking at making sure you can create some critical compliance records that's it, right? But when we think beyond compliance, we think of a couple of basic things. Number one, do you tell the story about all the trust and protection you put around your data in a way that your customers want to do business with you? I mean Dave, if you went to CES the last couple of years and you were walking into the center or looking at a virtual version of it, on every billboard, the top five, top 10 global companies advertise that they take care of your data and they're onto something, they're onto something. You can actually build a winning strategy by solving a customer's problem and also showing them that you care, and that they're trustworthy. Because there are too many products out there, that aren't. The second thing, I'm sorry, go ahead. >> No, please carry on. >> No, I mean the second thing, and then I think I'd say is going beyond compliance also means that you're thinking about how you can use that data for your customer, to solve all of their problems. And Dave, what I'd say here is imagine a world right now, in which, you know you trusted that the data that you gave to companies or to the government, was protected and that if you changed your mind and you wanted it back that they would delete it or give it back to you. Can you imagine how much more quickly we would have solved getting a COVID vaccine? Can you imagine how much data would have been available to pharmaceutical companies to actually develop a vaccine? Can you imagine how much more quickly we would have opened the economy? The thing is companies can't solve every problem that they could for a customer because customers don't trust that the data is going to be used correctly and companies don't know how to use it in that way and ethically. And that's what we're talking about when we say getting beyond compliance which is we want to enable our customers to use the data in the best way and most ethical way to solve all of their customer's problems. >> Okay, so I ask the elephant in the room question. If you asked most businesses about personal information, where it's stored, you know who has access to it, the fact is that most people can't answer it. And so when they're confronted with these uncomfortable questions. The other documents and policies that maybe check some boxes, why is that not a good idea? I mean, there's an expense to going beyond that but so why is that not just a good idea to check it off? >> Well look, a lot of companies do need to just check it off and what I mean, get it right, make sure you label and the way we've thought about this is that when you're building on a backbone like AWS, it does give you the ability to buy a lot of services quickly and scale with your company. But it also gives us an ability to comply faster by leveraging that infrastructure to get compliant faster. So if you think about it, 20 years ago whenever I wanted to buy storage or if I wanted to buy servers and look we're a company that built in the cloud, Dave it would have been very difficult for us to buy the right storage and the processing we needed, given that we were starting. But I was able to buy very small amounts of it until our customer profile grew. But that also means my data moved out of a single hard drive and out of a single set of servers, into other places that are hosted in the cloud. So the entire tech stack that all of our customers are building on means they're distributing personal data into the cloud, into SAS platforms. And there's been a really big move through integration platforms as a service to allow you to spread the personal data quickly. But that same infrastructure can be used to also get you compliant faster, and that's the differentiation. So we built a platform that enables a company to inventory their systems, to track what they're doing in those systems and to both create a compliance record faster by tracking what they're doing inside the cloud and in SAS systems. And that's the different way we've been thinking about it as we've been going to market. >> So, okay. So what actually do you sell, you sell a service? Is it a subscription? >> Yeah. >> And AWS is underneath that, maybe you could put down a picture for us. >> Sure, we're a cloud hosted software as a service. We have two core offerings. One is the WireWheel Trust Access Consent Solution. So if you go to a number of major brands, and you go to their website, when they tell you here's the data we're collecting about you, when they collect your consents and preferences, when they collect a request for data correction or deletion of the data, all the way from the request to delivery back to the consumer, we have an end to end system that our customers use with their customers, a completely cloud hostable in a subscription. So enables even very small startups, to build that experience into their website and into their products, from the very beginning, at a cost efficient point. So if you want to stand up a compliant website or you want to build into your product that Trust Access Consent Solution, we have a SAS platform, and we have developer tools and our developer portal to let you do it quickly. The second thing we do is we have a privacy operations manager. So this is the most security center but for privacy operations. It helps you inventory your systems, actually create data flow maps and most critically create compliance records that you need to comply with, you know the European law, the Brazilian law, and that whole spectrum of U.S. privacy laws that you showed a few minutes ago. And those are the two core offerings we have. >> I love it. I mean, it's the cloud story, right? One is you don't have to spend a millions of dollars on hardware and software. And the second is, when you launch you enable small companies, not just the biggest companies you give them the same, essentially the same services. And that's a great story. Who do you sell to Justin? What does a typical customer engagement look? >> Yeah, we, in many of our customers and in the AWS say startup environment, you often don't have companies that have like a privacy officer. They often don't even have a general counsel. So we sell a package that will often go to whoever is responsible at the company for privacy compliance. And, you know, interestingly Dave in some startups that might be a marketing officer, it might be a CLO, it might be the CTO. So in startups and sort of growing companies, we've put out a lot of guidance, and our core WireWheel developer portal is meant to give even a startup all they need to stand up that experience and get it going, so that when you get that procurement imagine you're about to go sell your product, and they ask you, are you compliant, then you have that document ready to provide. We also do provide this core infrastructure for enormous enterprises. So think telecoms, think top three global technology companies. So Dave, we get excited about is we've built a core software platform privacy infrastructure that is permanently being used by some of the largest companies in the world. And our goal is to get that infrastructure at the right price point into every company in the world, right? We want to enable any company to spend and stand up the right system, that's leveraging that same privacy infrastructure that the big folks have, so that as they scale, they can continue to do the right thing. >> That's awesome. I mean, you mentioned a number of roles of marketing folks. I can even see a sales, let's say sales lead saying, okay we got this deal on the table. How do we get through the procurement because we didn't check the box, all right. So, let me ask you this. We talked a little bit about designing privacy in a and it's clear you help do that. How do you make it, you know fundamental to customer's workloads? Do they have to be like an AWS customer to take advantage of that concept? Or how did they make it part of their workflow? >> Yeah, so there's a couple of critical things. How do you make it part of the workflow? The first thing is, you go to any company's website right now, they have to be compliant with the California law. So a very straightforward thing we do is we can for both B2B and B2C companies stand up an entire customer experience that matches the scale of the company that enables it to be compliant. That means you have a trust center that shows the right information to your customers, it collects the consents, preferences, and it stands up with a portal to request data. These are basics. And for a company that's standing up the internal operations, we can get them app collecting that core record and create a compliance record very fast. With larger companies, Dave you're right. I mean, when you're talking about understanding your entire infrastructure and understanding where you're storing and processing data it could seem overwhelming, but the truth is, the way we onboard our customers is we get you compliance on your product and website first, right? We focus on your product to get that compliance record done. We focus on your website so that you can sell your product. And then we go through the rest of the major systems where you're handling personal information, your sales, your marketing, you know, it's like a natural process. So larger enterprises we have a pretty straightforward way that we get them up and running, but even small startups we can get them to a point of getting them compliant and starting to think about other things very, very quickly. >> And so Justin, you're a government so you understand big, but how I talk about the secret ingredient that allows you to do this at scale and still handle all that diversity, like what we showed in that graphic, the different locations, different local laws, data sovereignty, et cetera. >> Yeah, there's a couple things on the secret source. One is, we have to think about our customers every day. And we had to understand that companies will use whatever their infrastructure is to build. Like you've seen, even on AWS there are so many different services you can use. So number one, we always think with an engineering point of view in mind. Understand the tools, understand the infrastructure in a way that brings that kind of basic visibility to whoever it is that's handling privacy, that basic understanding. The second is, we focused on core user experience for the non-technical user. It's really easy to get started. It's really easy to stand up your privacy page and your privacy policy. It's really easy to collect that and make that first record. The third is, and you know, this is one of those key things. When I was in the government, I met with folks in the intelligence community at one point day, and this always stuck with me. They were telling me that 20 years ago, you know to do the kind of innovation that you have going on now, you would have had to have had a defense contract. You would have had to have invested an enormous amount of money to buy the processing and the services and the team. But the ability for me as a startup founder, to understand the big picture and understand that companies need to be compliant fast, get their website compliant fast, get their product compliant fast, but build on a cloud infrastructure that allowed me to scale was incredible. Because it allows us to do a lot with our customers that a company like ours would have been really challenged to do without that cloud backbone. >> Love this, the agility and the innovation. Last question, give us the company update Justin, you know where are you? What can you share with us, fundraising, head count, are you generating revenue? Where you are? >> Oh yeah, we're excited as I mentioned, we are already the privacy platform of choice of some of the larger brands in the world, which we're very excited about. And we help them solve both the trust, access consent problem for their customers, and we help with the privacy operations management. We recently announced a new $20 million infusion of capital, led by a terrific venture capital fund, ForgePoint Capital. We've been lucky to have been supported by NEA, Sands Capital, Revolution Capital, Pritzker Capital, PSP. And so we have a terrific group of investors behind us. We are scaling, we've grown the company a lot in the last year. Obviously it's been an interesting and challenging year with COVID, but we are really focused on growing our sales team, our marketing team, and we're going to be offering some pretty exciting solutions here for the rest of the year. >> The timing was unbelievable, you had the cloud at your beck and call, you had the experience in government. You've got your background as a lawyer. And it all came in, and the legal come into the forefront of public policy, just a congratulations on all your progress today. We're really looking forward to seeing you guys rocket in the future. I really appreciate you coming on. >> Dave, thanks so much for having me, really enjoyed it. And I look forward to seeing you soon. >> Great, and thank you for watching everyone is Dave Vellante for theCUBE on cloud startups. Keep it right there. (upbeat music)
SUMMARY :
brought to you by AWS. Look forward to the discussion. So I always love to ask I could see that all around the world problem that you solve is to enable you to get Okay, now you guys and also showing them that you care, that the data that you gave to companies elephant in the room question. and the processing we needed, So what actually do you maybe you could put down a picture for us. to let you do it quickly. One is you don't have to so that when you get that procurement and it's clear you help do that. that you can sell your product. that allows you to do this at scale that you have going on now, and the innovation. of some of the larger brands in the world, forward to seeing you guys And I look forward to seeing you soon. Great, and thank you for watching
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Sandy Carter, AWS Public Sector Partners | AWS re:Invent 2020 Public Sector Day
>> From around the globe, it's theCube, with digital coverage of AWS re:Invent 2020. Special coverage sponsored by, AWS Worldwide Public Sector. >> Okay, welcome back to theCube's coverage, of re:Invent 2020 virtual. It's theCube virtual, I'm John Farrow your host, we're here celebrating, the special coverage of public sector with Sandy Carter, vice president of AWS Public Sector Partners. She heads up the partner group within Public Sector, now in multiple for about a year now. Right Sandy, or so? >> Right, you got it, John. >> About a year? Congratulations, welcome back to theCube, >> Thank you. >> for reason- >> Always a pleasure to be here and what an exciting re:Invent right? >> It's been exciting, we've got wall-to-wall coverage, multiple sets, a lot of actions, virtual it's three weeks, we're not in person we have to do it remote this year. So when real life comes back, we'll bring the Cube back. But I want to take a minute to step back, take a minute to explain your role for the folks that are new to theCube virtual and what you're doing over there at Public Sector. Take a moment to introduce yourself to the new viewers. >> Well, welcome. theCube is phenomenal, and of course we love our new virtual re:Invent as well, as John said, my name is Sandy Carter and I'm vice president with our public sector partners group. So what does that mean? That means I get to work with thousands of partners globally covering exciting verticals like, space and healthcare, education, state and local government, federal government, and more. And what I get to do is, to help our partners learn more about AWS so that they can help our customers really be successful in the marketplace. >> What has been the most, exciting thing for you in the job? >> Well, you know, I love, wow, I love everything about it, but I think one of the things I love the most, is how we in Public Sector, really make technology have a meaningful impact on the world. So John, I get to work with partners like Orbis which is a non-profit they're fighting preventable blindness. They're a partner of ours. They've got something called CyberSec AI which enables us to use machine learning over 20 different machine learning algorithms to detect common eye diseases in seconds. So, you know, that purpose for me is so important. We also work with a partner called Twist Inc it's hard to say, but it just does a phenomenal job with AWS IoT and helps make water pumps, smart pumps. So they are in 7,300 remote locations around the world helping us with clean water. So for me that's probably the most exciting and meaningful part of the job that I have today. >> And it's so impactful because you guys really knew Amazon's business model has always been about enablement from startups to now up and running Public Sector; entities, agencies, education, healthcare, again, and even in spaces, this IoT in space. But you've been on the 100 partner tour over a 100 days. What did you learn, what are you hearing from partners now? What's the messages that you're hearing? >> Well, first of all, it was so exciting. I had a 100 different partner meetings in a 100 days because John, just like you, I missed going around the world and meeting in person. So I said, well, if I can't meet in person I will do a virtual tour and I talked to partners, in 68 different countries. So a couple of things I heard, one is a lot of love for our map program and that's our migration acceleration program. We now have funding available for partners as they assess migration, we can mobilize it and as they migrate it. And you may or may not know, but we have over twice the number of migration competency partners doing business in Public Sector this year, than we did last year. The second thing we heard was that, partners really love our marketing programs. We had some really nice success this year showcasing value for our customers with cyber security. And I love that because security is so important. Andy Jassy always talks about how her customers really have that as priority zeros. So we were able to work with a couple of different areas that we were very proud at and I loved that the partners were too. We did some repeatable solutions with our consulting partners. And then I think the third big takeaway that I saw was just our partners love the AWS technology. I heard a lot about AI and ML. We offered this new program called The Rapid Adoption Assistance Program. It's going global in 2021, and so we help partners brainstorm and envision what they could do with it. And then of course, 5G. 5G is ushering in, kind of a new era of new demand. And we going to to do a PartnerCast on all about 5G for partners in the first quarter. >> Okay, I'm going to put you on the spot. What are the three most talked about programs that you heard? >> Oh, wow, let's see. The three most talked about programs that I heard about, the first one was, is something I'm really excited about. It's called a Think Big for Small Business. It really focuses in on diverse partner groups and types. What it does is it provides just a little bit of extra boost to our small and medium businesses to help them get some of the benefits of our AWS partner program. So companies like MFT they're based down in South Africa it's a husband and wife team that focus on that Black Economic Empowerment rating and they use the program to get some of the go to market capability. So that's number one. Let's see, you said three. Okay, so number two would be our ProServe ready pilot. This helps to accelerate our partner activation and enablement and provides partners a way to get badged on the ProServe best practices get trained up and does opportunity matching. And I think a lot of partners were kind of buzzing about that program and wanting to know more about it. And then ,last but not least, the one that I think of probably really has impact to time to compliance it's called ATO or Authority to Operate and what we do is we help our partners, both technology partners and consulting partners get support for compliance framework. So FedRAMP, of course, we have over 129 solutions right now that are FedRAMPed but we also added John, PCI for financial HIPPA for healthcare, for public safety, IRS 1075 for international GDPR and of course for defense, aisle four, five and six, and CMMC. That program is amazing because it cuts the time to market and have cuts across and have and really steps partners through all of our best practices. I think those are the top three. >> Yeah, I've been like a broken record for the folks that don't know all my interviews I've done with Public Sector over the years. The last one is interesting and I think that's a secret sauce that you guys have done, the compliance piece, being an entrepreneur and starting companies that first three steps in a cloud of dust momentum the flywheel to get going. It's always the hardest and getting the certification if you don't have the resources, it's time consuming. I think you guys really cracked the code on that. I really want to call that out 'cause that's I think really super valuable for the folks that pay attention to and of course sales enablement through the program. So great stuff. Now, given that's all cool, (hands claps) the question I have and I hear all the time is, okay, I'm involved I got a lot of pressure pandemic has forced me to rethink I don't have a lot of IT I don't have a big budget I always complaint but not anymore. Mandate is move fast, get built out, leverage the cloud. Okay, I want to get going. What's the best ways for me to grow with Public Sector? How do I do that if I'm a customer, I really want to... I won't say take a shortcut because there's probably no shortage. How do I throttle up? Quickly, what's your take on that? >> Well, John, first I want to give one star that came to us from a Twilio. They had interviewed a ton of companies and they found that there was more digital transformation since March since when the pandemic started to now than in the last five years. So that just blew me away. And I know all of our partners are looking to see how they can really grow based on that. So if you're a consulting partner, one of the things that we say to help you grow is we've already done some integrations and if you can take advantage of those that can speed up your time to market. So I know know this one, the VMware Cloud on AWS. what a powerful integration, it provides protection of skillsets to your customer, increases your time to market because now VMware, vSphere, VSAN is all on AWS. So it's the same user interface and it really helps to reduce costs. And there's another integration that I think really helps which is Amazon connect one of our fastest growing areas because it's a ML AI, breads solution to help with call centers. It's been integrated with Salesforce but the Service Cloud and the Sales Cloud. So how powerful is that this integrated customer workflow? So I think both of those are really interesting for our consulting partners. >> That's a great point. In fact, well, that's the big part of the story here at re:Invent. These three weeks has been the integration. Salesforce as you mentioned connect has been huge and partner- >> Huge >> so just just great success again, I've seen great momentum. People are seeing their jobs being saved, they're saving lives. People are pretty excited and it's certainly a lot of work you've done in healthcare and education two big areas of activity which is really hard corporation, really, really hard. So congratulations on that and great work. Great to see you, I going to ask you one final question. What's the big message for your customers watching as they prepare for 2021 real life is coming back vaccines on the horizon. We're hearing some good news a lot of great cloud help there. What's your message to send to 2021? >> 2021, for our partners for 2021, one, there is a tremendous growth ahead and tremendous value that our partners have added. And that's both on the mission side, which both Theresa and I discussed during our sessions as well as technology. So I think first messages is, there's lots of growth ahead and a lot of ways that we can add value. Second is, all of those programs and initiatives, there's so much help out there for partners. So look for how you could really accelerate using some of those areas on your customer journey as you're going along. And then finally, I just want John, everybody to know , that we love our partners and AWS is there to help you every step of the way. And if you need anything at all obviously reach out to your PDM or your account manager or you're always welcome to reach out to me. And my final message is just, thank you, through so many different things that have happened in 2020, our partners have come through amazingly with passion with value and just with persistence, never stopping. So thank you to all of our partners out there who've really added so much value to our customers. >> And Amazon is recognizing the leadership of partners in the work you're doing. Your leadership session was awesome for the folks who missed it, check it out on demand. Thank you very much, Sandy for coming on the sharing the update. >> Thank you, John, and great to see all your partners out there. >> Okay, this is theCube virtual covering AWS re:Invent 2020 virtual three weeks, wall-to-wall coverage. A lot of videos ,check out all the videos on demand the leadership sessions, theCube videos and of course the Public Sector video on demand. Micro-site with theCube. I'm John Furrier, thanks for watching. (upbeat music)
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From around the globe, it's theCube, the special coverage for the folks that are and of course we love our new So John, I get to work What's the messages that you're hearing? and I loved that the partners were too. Okay, I'm going to put you on the spot. of the go to market capability. for the folks that pay attention to And I know all of our partners are looking of the story here at re:Invent. So congratulations on that and great work. and AWS is there to help you of partners in the work you're doing. and great to see all and of course the Public
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AIOps Virtual Forum 2020
>>From around the globe. It's the cube with digital coverage of an AI ops virtual forum brought to you by Broadcom. >>Welcome to the AI ops virtual forum. Finally, some Artan extended to be talking with rich lane now, senior analyst, serving infrastructure and operations professionals at Forrester. Rich. It's great to have you today. >>Thank you for having me. I think it's going to be a really fun conversation to have today. >>It is. We're going to be setting the stage for, with Richard, for the it operations challenges and the need for AI ops. That's kind of our objective here in the next 15 minutes. So rich talk to us about some of the problems that enterprise it operations are facing now in this year, that is 2020 that are going to be continuing into the next year. >>Yeah, I mean, I think we've been on this path for a while, but certainly the last eight months has, uh, has accelerated, uh, this problem and, and brought a lot of things to light that, that people were, you know, they were going through the day to day firefighting as their goal way of life. Uh, it's just not sustainable anymore. You a highly distributed environment or in the need for digital services. And, you know, one of them has been building for a while really is in the digital age, you know, we're providing so many, uh, uh, the, the interactions with customers online. Um, we've, we've added these layers of complexity, um, to applications, to infrastructure, you know, or we're in the, in the cloud or a hybrid or multi-cloud, or do you know you name it using cloud native technologies? We're using legacy stuff. We still have mainframe out there. >>Uh, you know, the, just the, the vast amount of things we have to keep track of now and process and look at the data and signals from, it's just, it's a really untenable for, for humans to do that in silos now, uh, in, in, you know, when you add to that, you know, when companies are so heavily invested in gone on the digital transformation path, and it's accelerated so much in the last, uh, year or so that, you know, we're getting so much of our business in revenue derived from these services that they become core to the business. They're not afterthoughts anymore. It's not just about having a website presence. It's, it's about deriving core business value from the services you're providing to your, through your customers. And a lot of cases, customers you're never going to meet or see at that. So it's even more important to be vigilant. >>And on top of the quality of that service that you're giving them. And then when you think about just the staffing issues we have, there's just not enough bodies to go around it in operations anymore. Um, you know, we're not going to be able to hire, you know, like we did 10 years ago, even. Uh, so that's where we need the systems to be able to bring those operational efficiencies to bear. When we say operational efficiencies, we don't mean, you know, uh, lessening head count because we can't do that. That'd be foolish. What we mean is getting the head count. We have back to burping on and higher level things, you know, working on, uh, technology refreshes and project work that that brings better digital services to customers and get them out of doing these sort of, uh, low, uh, complexity, high volume tasks that they're spending at least 20%, if not more on our third day, each day. So I think that the more we can bring intelligence to bear and automation to take those things out of their hands, the better off we are going forward. >>And I'm sure those workers are wanting to be able to have the time to deliver more value, more strategic value to the organization, to their role. And as you're saying, you know, was the demand for digital services is spiking. It's not going to go down and as consumers, if w if we have another option and we're not satisfied, we're going to go somewhere else. So, so it's really about not just surviving this time right now, it's about how do I become a business that's going to thrive going forward and exceeding expectations that are now just growing and growing. So let's talk about AI ops as a facilitator of collaboration, across business folks, it folks developers, operations, how can it facilitate collaboration, which is even more important these days? >>Yeah. So one of the great things about it is now, you know, years ago, have I gone years, as they say, uh, we would buy a tool to fit each situation. And, you know, someone that worked in network and others who will somebody worked in infrastructure from a, you know, Linux standpoint, have their tool, somebody who's from storage would have their tool. And what we found was we would have an incident, a very high impact incident occur. Everybody would get on the phone, 24 people all be looking at their siloed tool, they're siloed pieces of data. And then we'd still have to try to like link point a to B to C together, you know, just to institutional knowledge. And, uh, there was just ended up being a lot of gaps there because we couldn't understand that a certain thing happening over here was related to an advantage over here. >>Um, now when we bring all that data into one umbrella, one data Lake, whatever we want to call it, a lot of smart analytics to that data, uh, and normalize that data in a way we can contextualize it from, you know, point a to point B all the way through the application infrastructure stack. Now, the conversation changes now, the conversation changes to here is the problem, how are we going to fix it? And we're getting there immediately versus three, four or five hours of, uh, you know, hunting and pecking and looking at things and trying to try to extrapolate what we're seeing across disparate systems. Um, and that's really valuable. And in what that does is now we can change the conversation for measuring things. And in server up time and data center, performance metrics as to how are we performing as a business? How are we overall in, in real time, how are businesses being impacted by service disruption? >>We know how much money losing per minute hour, or what have you, uh, and what that translate lights into brand damage and things along those lines, that people are very interested in that. And, you know, what is the effect of making decisions either brief from a product change side? You know, if we're, we're, we're always changing the mobile apps and we're always changing the website, but do we understand what value that brings us or what negative impact that has? We can measure that now and also sales, marketing, um, they run a campaign here's your, you know, coupon for 12% off today only, uh, what does that drive to us with user engagement? We can measure that now in real time, we don't have to wait for those answers anymore. And I think, you know, having all those data and understanding the cause and effect of things increases, it enhances these feedback loops of we're making decisions as a business, as a whole to make, bring better value to our customers. >>You know, how does that tie into ops and dev initiatives? How does everything that we do if I make a change to the underlying architectures that help move the needle forward, does that hinder things, uh, all these things factor into it. In fact, there into the customer experience, which is what we're trying to do at the end of the day, w w whether operations people like it or not, we are all in the customer experience business now. And we have to realize that and work closer than ever with our business and dev partners to make sure we're delivering the highest level of customer experience we can. >>Uh, customer experience is absolutely critical for a number of reasons. I always kind of think it's inextricably linked with employee experience, but let's talk about long-term value because as organizations and every industry has pivoted multiple times this year and will probably continue to do so for the foreseeable future, for them to be able to get immediate value that let's, let's not just stop the bleeding, but let's allow them to get a competitive advantage and be really become resilient. What are some of the, uh, applications that AI ops can deliver with respect to long-term value for an organization? >>Yeah, and I think that it's, you know, you touched upon this a very important point that there is a set of short term goals you want to achieve, but they're really going to be looking towards 12, 18 months down the road. What is it going to have done for you? And I think this helps framing out for you what's most important because it'd be different for every enterprise. Um, and it also shows the ROI of doing this because there is some, you know, change is going to be involved with things you're gonna have to do. But when you look at the, the, the longer time horizon of what it brings to your business as a whole, uh it's to me, at least it all seems, it seems like a no brainer to not do it. Um, you know, thinking about the basic things, like, you know, faster remediation of, of, uh, client impacting incidents, or maybe, maybe even predictive of sort of detection of these incidents that will affect clients. >>So now you're getting, you know, at scale, you know, it's very hard to do when you have hundreds of thousands of optics of the management that relate to each other, but now you're having letting the machines and the intelligence layer find out where that problem is. You know, it's not the red thing, it's the yellow thing. Go look at that. Um, it's reducing the amount of finger pointing and what have you like resolved between teams now, everybody's looking at the same data, the same sort of, uh, symptoms and like, Oh yeah, okay. This is telling us, you know, here's the root cause you should investigate this huge, huge thing. Um, and, and it's something we never thought we'd get to where, uh, this, this is where we smart enough to tell us these things, but this, again, this is the power of having all the data under one umbrella >>And the smart analytics. >>Um, and I think really, you know, it's a boat. Uh, if you look at where infrastructure and operations people are today, and especially, you know, eight months, nine months, whatever it is into the pandemic, uh, a lot of them are getting really burnt out with doing the same repetitive tasks over and over again. Um, just trying to keep the lights on, you know, we need, we need to extract those things for those people, uh, just because it just makes no sense to do something over and over again, the same remediation step, just we should automate those things. So getting that sort of, uh, you know, drudgery off their hands, if you will, and, and get them into, into all their important things they should be doing, you know, they're really hard to solve problems. That's where the human shine, um, and that's where, you know, having a, you know, really high level engineers, that's what they should be doing, you know, and just being able to do things I >>Think in a much faster, >>In a more efficient manner, when you think about an incident occurring, right. In, in a level, one technician picks that up and he goes and triaged that maybe run some tests. He has a script, >>Uh, or she, uh, and, >>You know, uh, they open a ticket and they enrich the ticket. They call it some log files. They can look up for the servers on it. You're in an hour and a half into an incident before anyone's even looked at it. If we could automate all of that, >>Why wouldn't we, that makes it easier for everyone. Um, >>Yeah. And I really think that's where the future is, is, is, is bringing this intelligent automation to bear, to take, knock down all the little things that consume the really, the most amount of time. When you think about it, if you aggregate it over the course of a quarter or a year, a great deal of your time is spent just doing that minutiae again, why don't we automate that? And we should. So I really think that's, that's where you get to look long-term. I think also the sense of we're going to be able to measure everything in the sense of business KPIs versus just IT-centric KPIs. That's really where we going to get to in the digital age. And I think we waited too long to do that. I think our operations models were all voted. I think, uh, you know, a lot of, a lot of the KPIs we look at today are completely outmoded. They don't really change if you think about it. When we look at the monthly reports over the course of a year, uh, so let's do something different. And now having all this data and the smart analytics, we can do something different. Absolutely. I'm glad >>That you brought up kind of looking at the impact that AI ops can make on, on minutiae and burnout. That's a really huge problem that so many of us are facing in any industry. And we know that there's some amount of this that's going to continue for a while longer. So let's get our let's leverage intelligent automation to your point, because we can to be able to allow our people to not just be more efficient, but to be making a bigger impact. And there's that mental component there that I think is absolutely critical. I do want to ask you what are some of these? So for those folks going, all right, we've got to do this. It makes sense. We see some short-term things that we need. We need short-term value. We need long-term value as you've just walked us through. What are some of the obstacles that you'd say, Hey, be on the lookout for this to wipe it out of the way. >>Yeah. I, I think there's, you know, when you think about the obstacles, I think people don't think about what are big changes for their organization, right? You know, they're, they're going to change process. They're going to change the way teams interact. They're they're going to change a lot of things, but they're all for the better. So what we're traditionally really bad in infrastructure and operations is communication, marketing, a new initiative, right? We don't go out and get our peers agreement to it where the product owner is, you know, and say, okay, this is what it gets you. This is where it changes. People just hear I'm losing something, I'm losing control over something. You're going to get rid of the tools that I have, but I love I've spent years building out perfecting, um, and that's threatening to people and understandably so because people think if I start losing tools, I start losing head count. >>And then, whereas my department at that point, um, but that's not what this is all about. Uh, this, this isn't a replacement for people. This isn't a replacement for teams. This isn't augmentation. This is getting them back to doing the things they should be doing and less of the stuff they shouldn't be doing. And frankly, it's, it's about providing better services. So when in the end, it's counterintuitive to be against it because it's gonna make it operations look better. It's gonna make us show us that we are the thought leaders in delivering digital services that we can, um, constantly be perfecting the way we're doing it. And Oh, by the way, we can help the business be better. Also at the same time. Uh, I think some of the mistakes people really don't make, uh, really do make, uh, is not looking at their processes today, trying to figure out what they're gonna look like tomorrow when we bring in advanced automation and intelligence, uh, but also being prepared for what the future state is, you know, in talking to one company, they were like, yeah, we're so excited for this. >>Uh, we, we got rid of our old 15 year old laundering system and the same day we stepped a new system. Uh, one problem we had though, was we weren't ready for the amount of incidents that had generated on day one. And it wasn't because we did anything wrong or the system was wrong or what have you. It did the right thing actually, almost too. Well, what it did is it uncovered a lot of really small incidents through advanced correlations. We didn't know we had, so there were things lying out there that were always like, huh, that's weird. That system acts strange sometimes, but we can never pin it down. We found all of those things, which is good. It goes, but it kind of made us all kind of sit back and think, and then our readership are these guys doing their job. Right? >>And then we had to go through an evolution of, you know, just explaining we were 15 years behind from a visibility standpoint to our environment, but technologies that we deployed in applications had moved ahead and modernized. So this is like a cautionary tale of falling too far behind from a sort of a monitoring and intelligence and automation standpoint. Um, so I thought that was a really good story for something like, think about as Eagle would deploy these modern systems. But I think if he really, you know, the marketing to people, so they're not threatened, I think thinking about your process and then what's, what's your day one and then look like, and then what's your six and 12 months after that looks like, I think settling all that stuff upfront just sets you up for success. >>All right. Rich, take us home here. Let's summarize. How can clients build a business case for AI ops? What do you recommend? >>Yeah. You know, I actually get that question a lot. It's usually, uh, almost always the number one, uh, question in, in, um, you know, webinars like this and conversations that, that the audience puts in. So I wouldn't be surprised, but if that was true, uh, going forward from this one, um, yeah, people are like, you know, Hey, we're all in. We want to do this. We know this is the way forward, but the guy who writes the checks, the CIO, the VP of ops is like, you know, I I've signed lots of checks over the years for tools wise is different. Um, and when I guide people to do is to sit back and, and start doing some hard math, right. Uh, one of the things that resonates with the leadership is dollars and cents. It's not percentages. So saying, you know, it's, it brings us a 63% reduction and MTTR is not going to resonate. >>Uh, Oh, even though it's a really good number, you know, uh, I think what it is, you have to put it in terms of avoid, if we could avoid that 63%. Right. You know, um, what does that mean for our, our digital services as far as revenue, right. We know that every hour system down, I think, uh, you know, typically in the market, you see is about $500,000 an hour for enterprise. We'll add that up over the course of the year. What are you losing in revenue? Add to that brand damage loss of customers, you know, uh, Forrester puts out a really big, uh, casino, um, uh, customer experience index every year that measures that if you're delivering good Udall services, bad digital services, if you could raise that up, what does that return to you in revenue? And that's a key thing. And then you just look at the, the, uh, hours of lost productivity. >>I call it, I might call it something else, but I think it's a catchy name. Meaning if a core internal system is down say, and you know, you have a customer service desk of a thousand customer service people, and they can't do that look up or fix that problem for clients for an hour. How much money does that lose you? And you multiply it out. You know, average customer service desk person makes X amount an hour times this much time. This many times it happens. Then you start seeing the real, sort of a power of AI ops for this incident avoidance, or at least lowering the impact of these incidents. And people have put out in graphs and spreadsheets and all this, and then I'm doing some research around this actually to, to, to put out something that people can use to say, the project funds itself in six to 12 months, it's paid for itself. And then after that it's returning money to the business. Why would you not do that? And when you start framing the conversation, that way, the little light bulb turn on for the people that sign the checks. For sure. >>That's great advice for folks to be thinking about. I loved how you talked about the 63% reduction in something. I think that's great. What does it impact? How does it impact the revenue for the organization? If we're avoiding costs here, how do we drive up revenue? So having that laser focus on revenue is great advice for folks in any industry, looking to build a business case for AI ops. I think you set the stage for that rich beautifully, and you were right. This was a fun conversation. Thank you for your time. Thank you. And thanks for watching >>From around the globe with digital coverage. >>Welcome back to the Broadcom AI ops, virtual forum, Lisa Martin here talking with Eastman Nasir global product management at Verizon. We spent welcome back. >>Hi. Hello. Uh, what a pleasure. >>So 2020 the year of that needs no explanation, right? The year of massive challenges and wanting to get your take on the challenges that organizations are facing this year as the demand to deliver digital products and services has never been higher. >>Yeah. So I think this is something it's so close to all the far far, right? It's, uh, it's something that's impacted the whole world equally. And I think regardless of which industry you rent, you have been impacted by this in one form or the other, and the ICT industry, the information and communication technology industry, you know, Verizon being really massive player in that whole arena. It has just been sort of struck with this massive consummation we have talked about for a long time, we have talked about these remote surgery capabilities whereby you've got patients in Kenya who are being treated by an expert sitting in London or New York, and also this whole consciousness about, you know, our carbon footprint and being environmentally conscious. This pandemic has taught us all of that and brought us to the forefront of organization priorities, right? The demand. I think that's, that's a very natural consequence of everybody sitting at home. >>And the only thing that can keep things still going is this data communication, right? But I wouldn't just say that that is, what's kind of at the heart of all of this. Just imagine if we are to realize any of these targets of the world is what leadership is setting for themselves. Hey, we have to be carbon neutral by X year as a country, as a geography, et cetera, et cetera. You know, all of these things require you to have this remote working capabilities, this remote interaction, not just between humans, but machine to machine interactions. And this there's a unique value chain, which is now getting created that you've got people who are communicating with other people or communicating with other machines, but the communication is much more. I wouldn't even use the term real time because we've used real time for voice and video, et cetera. >>We're talking low latency, microsecond decision-making that can either cut somebody's, you know, um, our trees or that could actually go and remove the tumor, that kind of stuff. So that has become a reality. Everybody's asking for it, remote learning, being an extremely massive requirement where, you know, we've had to enable these, uh, these virtual classrooms ensuring the type of connectivity, ensuring the type of type of privacy, which is just so, so critical. You can't just have everybody in a go on the internet and access a data source. You have to be concerned about the integrity and security of that data as the foremost. So I think all of these things, yes, we have not been caught off guard. We were pretty forward-looking in our plans and our evolution, but yes, it's fast track the journey that we would probably believe we would have taken in three years. It has brought that down to two quarters where we've had to execute them. >>Right. Massive acceleration. All right. So you articulated the challenges really well. And a lot of the realities that many of our viewers are facing. Let's talk now about motivations, AI ops as a tool, as a catalyst for helping organizations overcome those challenges. >>So yeah. Now on that I said, you can imagine, you know, it requires microsecond decision-making which human being on this planet can do microsecond decision-making on complex network infrastructure, which is impacting end user applications, which have multitudes of effect. You know, in real life, I use the example of a remote surgeon. Just imagine that, you know, even because of you just use your signal on the quality of that communication for that microsecond, it could be the difference between killing somebody in saving somebody's life. And it's not predictable. We talk about autonomous vehicles. Uh, we talk about this transition to electric vehicles, smart motorways, et cetera, et cetera, in federal environment, how is all of that going to work? You have so many different components coming in. You don't just have a network and security anymore. You have software defined networking. That's coming, becoming a part of that. >>You have mobile edge computing that is rented for the technologies. 5g enables we're talking augmented reality. We're talking virtual reality. All of these things require that resources and why being carbon conscious. We told them we just want to build a billion data centers on this planet, right? We, we have to make sure that resources are given on demand and the best way of resources can be given on demand and could be most efficient is that the thing is being made at million microsecond and those resources are accordingly being distributed, right? If you're relying on people, sipping their coffees, having teas, talking to somebody else, you know, just being away on holiday. I don't think we're going to be able to handle that one that we have already stepped into. Verizon's 5g has already started businesses on that transformational journey where they're talking about end user experience personalization. >>You're going to have events where people are going to go, and it's going to be three-dimensional experiences that are purely customized for you. How, how does that all happen without this intelligence sitting there and a network with all of these multiple layers? So spectrum, it doesn't just need to be intuitive. Hey, this is my private IP traffic. This is public traffic. You know, it has to not be in two, or this is an application that I have to prioritize over another task to be intuitive to the criticality and the context of those transactions. Again, that's surgeons. So be it's much more important than postman setting and playing a video game. >>I'm glad that you think that that's excellent. Let's go into some specific use cases. What are some of the examples that you gave? Let's kind of dig deeper into some of the, what you think are the lowest hanging fruit for organizations kind of pan industry to go after. >>Excellent. Brian, and I think this, this like different ways to look at the lowest hanging fruit, like for somebody like revising who is a managed services provider, you know, very comprehensive medicines, but we obviously have food timing, much lower potentially for some of our customers who want to go on that journey. Right? So for them to just go and try and harness the power of the foods might be a bit higher hanging, but for somebody like us, the immediate ones would be to reduce the number of alarms that are being generated by these overlay services. You've got your basic network, then you've got your whole software defined networking on top of that, you have your hybrid clouds, you have your edge computing coming on top of that. You know? So all of that means if there's an outage on one device on the network, I want to make this very real for everybody, right? >>It's like device and network does not stop all of those multiple applications or monitoring tools from raising and raising thousands of alarm and everyone, one capacity. If people are attending to those thousands of alarms, it's like you having a police force and there's a burglary in one time and the alarm goes off and 50 bags. How, how are you kind of make the best use of your police force? You're going to go investigate 50 bags or do you want to investigate where the problem is? So it's as real as that, I think that's the first wins where people can save so much cost, which is coming from being wasted and resources running around, trying to figure stuff out immediately. I'm tied this with network and security network and security is something which has you did even the most, you know, I mean single screens in our engineering, well, we took it to have network experts, separate people, security experts, separate people to look for different things, but there are security events that can impact the performance of a network. >>And then just drop the case on the side of et cetera, which could be falsely attributed to the metric. And then if you've got multiple parties, which are then the chapter clear stakeholders, you can imagine the blame game that goes on finding fingers, taking names, not taking responsibility that don't has all this happened. This is the only way to bring it all together to say, okay, this is what takes priority. If there's an event that has happened, what is its correlation to the other downstream systems, devices, components, and these are applications. And then subsequently, you know, like isolating it to the right cost where you can most effectively resolve that problem. Thirdly, I would say on demand, virtualized resource, virtualized resources, the heart and soul, the spirit of status that you can have them on demand. So you can automate the allocation of these resources based on customer's consumption their peaks, their cramps, all of that comes in. >>You see, Hey, typically on a Wednesday, the traffic was up significantly for this particular application, you know, going to this particular data center, you could have this automated system, uh, which is just providing those resources, you know, on demand. And so it is to have a much better commercial engagement with customers and just a much better service assurance model. And then one more thing on top of that, which is very critical is that as I was saying, giving that intelligence to the networks to start having context of the criticality of a transaction, that doesn't make sense to them. You can't have that because for that, you need to have this, you know, monkey their data. You need to have multi-cam system, which are monitoring and controlling different aspects of your overall end user application value chain to be communicating with each other. And, you know, that's the only way to sort of achieve that goal. And that only happens with AI. It's not possible >>So it was when you clearly articulated some obvious, low hanging fruit and use cases that organizations can go after. Let's talk now about some of the considerations, you talked about the importance of a network and AI ops, the approach I assume, needs to be modular support needs to be heterogeneous. Talk to us about some of those key considerations that you would recommend. >>Absolutely. So again, basically starting with the network, because if there's, if the metrics sitting at the middle of all of this is not working, then things can communicate with each other, right? And the cloud doesn't work, nothing metal. That's the hardest part of this, but that's the frequency. When you talk about machine to machine communication or IOT, it's just the biggest transformation of the span of every company is going for IOT now to drive those costs, efficiencies, and had, something's got some experience, the integrity of the topic karma, right? The security, integrity of that. How do you maintain integrity of your data beyond just a secure network components? That is true, right? That's where you're getting to the whole arena blockchain technologies, where you have to use digital signatures or barcodes that machine then, and then an intelligence system is automatically able to validate and verify the integrity of the data and the commands that are being executed by those end-user told them what I need to tell them that. >>So it's IOT machines, right? That is paramount. And if anybody is not keeping that into their equation, that in its own self is any system that is therefore maintaining the integrity of your commands and your hold that sits on those, those machines. Right? Second, you have your network. You need to have any else platform, which is able to restless all the fast network information, et cetera. And coupled with that data integrity piece, because for the management, ultimately they need to have a coherent view of the analytics, et cetera, et cetera. They need to know where the problems are again, right? So let's say if there's a problem with the integrity of the commands that are being executed by the machine, that's a much bigger problem than not being able to communicate with that machine and the best thing, because you'd rather not talk to the machine or have to do anything if it's going to start doing wrong things. >>So I think that's where it is. It's very intuitive. It's not true. You have to have subsequently if you have some kind of faith and let me use that use case self autonomous vehicles. Again, I think we're going to see in the next five years, because he's smart with the rates, et cetera, it won't separate autonomous cars. It's much more efficient, it's much more space, et cetera, et cetera. So within that equation, you're going to have systems which will be specialists in looking at aspects and transactions related to those systems. For example, in autonomous moving vehicles, brakes are much more important than the Vipers, right? So this kind of intelligence, it will be multiple systems who have to sit, N nobody has to, one person has to go in one of these systems. I think these systems should be open source enough that they, if you were able to integrate them, right, if something's sitting in the cloud, you were able to integrate for that with obviously the regard of the security and integrity of your data that has to traverse from one system to the other extremely important. >>So I'm going to borrow that integrity theme for a second, as we go into our last question, and that is this kind of take a macro look at the overall business impact that AI ops can help customers make. I'm thinking of, you know, the integrity of teams aligning business in it, which we probably can't talk about enough. We're helping organizations really effectively measure KPIs that deliver that digital experience that all of us demanding consumers expect. What's the overall impact. What would you say in summary fashion? >>So I think the overall impact is a lot of costs. That's customized and businesses gives the time to the time of enterprises. Defense was inevitable. It's something that for the first time, it will come to life. And it's something that is going to, you know, start driving cost efficiencies and consciousness and awareness within their own business, which is obviously going to have, you know, it domino kind of an effect. So one example being that, you know, you have problem isolation. I talked about network security, this multi-layers architecture, which enables this new world of 5g, um, at the heart of all of it, it has to identify the problem to the source, right? Not be bogged down by 15 different things that are going wrong. What is causing those 15 things to go wrong, right? That speed to isolation in its own sense can make millions and millions of dollars to organizations after we organize it. Next one is obviously overall impacted customer experience. Uh, 5g was given out of your customers, expecting experiences from you, even if you're not expecting to deliver them in 2021, 2022, it would have customers asking for those experience or walking away, if you do not provide those experience. So it's almost like a business can do nothing every year. They don't have to reinvest if they just want to die on the line, businesses want remain relevant. >>Businesses want to adopt the latest and greatest in technology, which enables them to, you know, have that superiority and continue it. So from that perspective that continue it, he will read that they write intelligence systems that tank rationalizing information and making decisions supervised by people, of course were previously making some of those. >>That was a great summary because you're right, you know, with how demanding consumers are. We don't get what we want quickly. We churn, right? We go somewhere else and we could find somebody that can meet those expectations. So it has been thanks for doing a great job of clarifying the impact and the value that AI ops can bring to organizations that sounds really now is we're in this even higher demand for digital products and services, which is not going away. It's probably going to only increase it's table stakes for any organization. Thank you so much for joining me today and giving us your thoughts. >>Pleasure. Thank you. We'll be right back with our next segment. >>Digital applications and services are more critical to a positive customer and employee experience than ever before. But the underlying infrastructure that supports these apps and services has become increasingly complex and expanding use of multiple clouds, mobile and microservices, along with modern and legacy infrastructure can make it difficult to pinpoint the root cause when problems occur, it can be even more difficult to determine the business impact your problems that occur and resolve them efficiently. AI ops from Broadcom can help first by providing 360 degree visibility, whether you have hybrid cloud or a cloud native AI ops from Broadcom provides a clear line of sight, including apt to infrastructure and network visibility across hybrid environments. Second, the solution gives you actionable insights by correlating an aggregating data and applying AI and machine learning to identify root causes and even predict problems before users are impacted. Third AI ops from Broadcom provides intelligent automation that identifies potential solutions when problems occur applied to the best one and learns from the effectiveness to improve response in case the problem occurs. Again, finally, the solution enables organizations to achieve digit with jelly by providing feedback loops across development and operations to allow for continuous improvements and innovation through these four capabilities. AI ops from Broadcom can help you reduce service outages, boost, operational efficiency, and effectiveness and improve customer and employee experience. To learn more about AI ops from Broadcom, go to broadcom.com/ai ops from around the globe. >>It's the cube with digital coverage of AI ops virtual forum brought to you by Broadcom. >>Welcome back to the AI ops virtual forum, Lisa Martin here with Srinivasan, Roger Rajagopal, the head of product and strategy at Broadcom. Raj, welcome here, Lisa. I'm excited for our conversation. So I wanted to dive right into a term that we hear all the time, operational excellence, right? We hear it everywhere in marketing, et cetera, but why is it so important to organizations as they head into 2021? And tell us how AI ops as a platform can help. >>Yeah. Well, thank you. First off. I wanna, uh, I want to welcome our viewers back and, uh, I'm very excited to, uh, to share, um, uh, more info on this topic. You know, uh, here's what we believe as we work with large organizations, we see all our organizations are poised to get out of the, uh, the pandemic and look for a brood for their own business and helping customers get through this tough time. So fiscal year 2021, we believe is going to be a combination of, uh, you know, resiliency and agility at the, at the same time. So operational excellence is critical because the business has become more digital, right? There are going to be three things that are going to be more sticky. Uh, you know, remote work is going to be more sticky, um, cost savings and efficiency is going to be an imperative for organizations and the continued acceleration of digital transformation of enterprises at scale is going to be in reality. So when you put all these three things together as a, as a team that is, uh, you know, that's working behind the scenes to help the businesses succeed, operational excellence is going to be, make or break for organizations, >>Right with that said, if we kind of strip it down to the key capabilities, what are those key capabilities that companies need to be looking for in an AI ops solution? >>Yeah, you know, so first and foremost, AI ops means many things to many, many folks. So let's take a moment to simply define it. The way we define AI ops is it's a system of intelligence, human augmented system that brings together full visibility across app infra and network elements that brings together disparate data sources and provides actionable intelligence and uniquely offers intelligent automation. Now, the, the analogy many folks draw is the self-driving car. I mean, we are in the world of Teslas, uh, but you know, uh, but self-driving data center is it's too far away, right? Autonomous systems are still far away. However, uh, you know, application of AI ML techniques to help deal with volume velocity, veracity of information, uh, is, is critical. So that's how we look at AI ops and some of the key capabilities that we, uh, that we, uh, that we work with our customers to help them on our own for eight years. >>Right? First one is eyes and ears. What we call full stack observability. If you do not know what is happening in your systems, uh, you know, that that serve up your business services. It's going to be pretty hard to do anything, uh, in terms of responsiveness, right? So from stack observability, the second piece is what we call actionable insights. So when you have disparate data sources, tools, sprawls data coming at you from, uh, you know, uh, from a database systems, it systems customer management systems, ticketing systems. How do you find the needle from the haystack? And how do you respond rapidly from a myriad of problems as CEO of red? The third area is what we call intelligent automation. Well, identifying the problem to act on is important, and then acting on automating that and creating, uh, a recommendation system where, uh, you know, you can be proactive about it is even more important. And finally, all of this focuses on efficiency. What about effectiveness? Effectiveness comes when you create a feedback loop, when what happens in production is related to your support systems and your developers so that they can respond rapidly. So we call that continuous feedback. So these are the four key capabilities that, uh, you know, uh, you should look for in an AI ops system. And that's what we offer as well. >>Russia, there's four key capabilities that businesses need to be looking for. I'm wondering how those help to align business. And it it's, again like operational excellence. It's something that we talk about a lot is the alignment of business. And it a lot more challenging, easier said than done, right. But I want you to explain how can AI ops help with that alignment and align it outputs to business outcomes? >>Yeah. So, you know, one of the things, uh, I'm going to say something that is, uh, that is, uh, that is simple, but, but, but this harder, but alignment is not on systems alignment is with people, right? So when people align, when organizations align, when cultures align, uh, dramatic things can happen. So in the context of AI ops VC, when, when SRE is aligned with the DevOps engineers and information architects and, uh, uh, you know, it operators, uh, you know, they enable organizations to reduce the gap between intent and outcome or output and outcome that said, uh, you know, these personas need mechanisms to help them better align, right. Help them better visualize, see the, you know, what we call single source of truth, right? So there are four key things that I want to call out. When we work with large enterprises, we find that customer journey alignment with the, you know, what we call it systems is critical. >>So how do you understand your business imperatives and your customer journey goals, whether it is car to a purchase or whether it is, uh, you know, bill shock scenarios and Swan alignment on customer journey to your it systems is one area that you can reduce the gap. The second area is how do you create a scenario where your teams can find problems before your customers do right outage scenarios and so on. So that's the second area of alignment. The third area of alignment is how can you measure business impact driven services? Right? There are several services that an organization offers versus an it system. Some services are more critical to the business than others, and these change in a dynamic environment. So how do you, how do you understand that? How do you measure that and how, how do you find the gaps there? So that's the third area of alignment that we, that we help and last but not least there are, there are things like NPS scores and others that, that help us understand alignment, but those are more long-term. But in the, in the context of, uh, you know, operating digitally, uh, you want to use customer experience and business, uh, you know, a single business outcome, uh, as a, as a key alignment factor, and then work with your systems of engagement and systems of interaction, along with your key personas to create that alignment. It's a people process technology challenge. >>So, whereas one of the things that you said there is that it's imperative for the business to find a problem before a customer does, and you talked about outages there, that's always a goal for businesses, right. To prevent those outages, how can AI ops help with that? Yeah, >>So, you know, outages, uh, talk, you know, go to resiliency of a system, right? And they also go to, uh, uh, agility of the same system, you know, if you're a customer and if you're whipping up your mobile app and it takes more than three milliseconds, uh, you know, you're probably losing that customer, right. So outages mean different things, you know, and there's an interesting website called down detector.com that actually tracks all the old pages of publicly available services, whether it's your bank or your, uh, you know, tele telecom service or a mobile service and so on and so forth. In fact, the key question around outages for, from, uh, from, uh, you know, executives are the question of, are you ready? Right? Are you ready to respond to the needs of your customers and your business? Are you ready to rapidly resolve an issue that is impacting customer experience and therefore satisfaction? >>Are you creating a digital trust system where customers can be, you know, um, uh, you know, customers can feel that their information is secure when they transact with you, all of these, getting into the notion of resiliency and outages. Now, you know, one of the things that, uh, that I, I often, uh, you know, work with customers around, you know, would that be find as the radius of impact is important when you deal with outages? What I mean by that is problems occur, right? How do you respond? How quickly do you take two seconds, two minutes, 20 minutes, two hours, 20 hours, right? To resolve the problem that radius of impact is important. That's where, you know, you have to bring a gain people, process technology together to solve that. And the key thing is you need a system of intelligence that can aid your teams, you know, look at the same set of parameters so that you can respond faster. That's the key here. >>We look at digital transformation at scale. Raj, how does AI ops help influence that? >>You know, um, I'm going to take a slightly long-winded way to answer this question. See when it comes to digital transformation at scale, the focus on business purpose and business outcome becomes extremely critical. And then the alignment of that to your digital supply chain, right, are the, are the, are the key factors that differentiate winners in the, in their digital transformation game? Really, what we have seen, uh, with, with winners is they operate very differently. Like for example, uh, you know, Nike matures, its digital business outcomes by shoes per second, right? Uh, Apple by I-phones per minute, Tesla by model threes per month, are you getting this, getting it right? I mean, you want to have a clear business outcome, which is a measure of your business, uh, in effect, I mean, ENC, right? Which, which, uh, um, my daughter use and I use very well. >>Right. Uh, you know, uh, they measure by revenue per hour, right? I mean, so these are key measures. And when you have a key business outcome measure like that, you can everything else, because you know what these measures, uh, you know, uh, for a bank, it may be deposits per month, right now, when you move money from checking account to savings account, or when you do direct deposits, those are, you know, banks need liquidity and so on and so forth. But, you know, the, the key thing is that single business outcome has a Starburst effect inside the it organization that touches a single money moment from checking a call to savings account can touch about 75 disparate systems internally. Right? So those think about it, right? I mean, all, all we're doing is moving money from checking account a savings account. Now that goats into a it production system, there are several applications. >>There is a database, there is, there are infrastructures, there are load balancers that are webs. You know, you know, the web server components, which then touches your, your middleware component, which is a queuing system, right. Which then touches your transactional system. Uh, and, uh, you know, which may be on your main frames, what we call mobile to mainframe scenario, right? And we are not done yet. Then you have a security and regulatory compliance system that you have to touch a fraud prevention system that you have to touch, right? A state department regulation that you may have to meet and on and on and on, right? This is the chat that it operations teams face. And when you have millions of customers transacting, right, suddenly this challenge cannot be managed by human beings alone. So therefore you need a system of intelligence that augments human intelligence and acts as your, you know, your, your eyes and ears in a way to, to point pinpoint where problems are. >>Right. So digital transformation at scale really requires a very well thought out AI ops system, a platform, an open extensible platform that, uh, you know, uh, that is heterogeneous in nature because there's tools, products in organizations. There is a lot of databases in systems. There are millions of, uh, uh, you know, customers and hundreds of partners and vendors, you know, making up that digital supply chain. So, you know, AI ops is at the center of an enabling an organization achieve digital op you know, transformation at scale last but not least. You need continuous feedback loop. Continuous feedback loop is the ability for a production system to inform your dev ops teams, your finance teams, your customer experience teams, your cost modeling teams about what is going on so that they can so that they can reduce the intent, come gap. >>All of this need to come together, what we call BizOps. >>That was a great example of how you talked about the Starburst effect. I actually never thought about it in that way, when you give the banking example, but what you should is the magnitude of systems. The fact that people alone really need help with that, and why intelligent automation and AI ops can be transformative and enable that scale. Raj, it's always a pleasure to talk with you. Thanks for joining me today. And we'll be right back with our next segment. Welcome back to the AI ops virtual forum. We've heard from our guests about the value of AI ops and why and how organizations are adopting AI ops platforms. But now let's see AI ops inaction and get a practical view of AI ops to deep Dante. The head of AI ops at Broadcom is now going to take you through a quick demo. >>Hello. So they've gotta head off AI ops and automation here. What I'm going to do today is talk through some of the key capabilities and differentiators of Broadcom's CII ops solution in this solution, which can be delivered on cloud or on-prem. We bring a variety of metric alarm log and applauded data from multiple sources, EPM, NetApps, and infrastructure monitoring tools to provide a single point of observability and control. Let me start where our users mostly stock key enterprises like FSI, telcos retailers, et cetera, do not manage infrastructure or applications without having a business context. At the end of the day, they offer business services governed by SLS service level objectives and SLI service level indicators are service analytics, which can scale to a few thousand services, lets our customers create and monitor the services as per their preference. They can create a hierarchy of services based on their business practice. >>For example, here, the sub services are created based on functional subsistence for certain enterprises. It could be based on location. Users can import these services from their favorite CMDB. What's important to note that not all services are born equal. If you are a modern bank, you may want to prioritize tickets coming from digital banking, for example, and this application lets you rank them as per the KPI of your choice. We can source the availability, not merely from the state of the infrastructure, whether they're running or not. But from the SLS that represent the state of the application, when it comes to triaging issues related to the service, it is important to have a complete view of the topology. The typology can show both east-west elements from mobile to mainframe or not South elements in a network flow. This is particularly relevant for a large enterprise who could be running the systems of engagement on the cloud and system of records on mainframe inside the firewall here, you can see that the issue is related to the mainframe kick server. >>You can expand to see the actual alarm, which is sourced from the mainframe operational intelligence. Similarly, clicking on network will give the hub and spoke view of the network devices, the Cisco switches and routers. I can click on the effected router and see all the details Broadcom's solution stores, the ontological model of the typology in the form of a journal graph where one can not only view the current state of the typology, but the past as well, talking of underlying data sources, the solution uses best of the pre data stores for structured and unstructured data. We have not only leveraged the power of open source, but have actively contributed back to the community. One of the key innovations is evident in our dashboarding framework because we have enhanced the open source Grafana technology to support these diverse data sources here. You can see a single dashboard representing applications to infrastructure, to mainframe again, sourcing a variety of data from these sources. >>When we talk to customers, one of the biggest challenges that they face today is related to alarms because of a proliferation of tools. They are currently drowning in an ocean of hundreds and thousands of alarms. This increases the Elmont support cost to tens of dollars per ticket, and also affects LTO efficiency leading to an average of five to six hours of meantime to resolution here is where we have the state of the art innovation utilizing the power of machine learning and ontology to arrive at the root cause we not only clusterize alarms based on text, but employ the technique of 41st. We look at the topology then at the time window duplicate text based on NLP. And lastly learn from continuous training of the model to deduce what we call situations. This is an example of a situation. As you can see, we provide a time-based evidence of how things unfolded and arrive at a root cause. >>Lastly, the solution provides a three 60 degree closed loop remediation either through a ticketing system or by direct invocation of automation actions instead of firing hard-coded automation runbooks for certain conditions, the tool leverage is machine learning to rank automation actions based on past heuristics. That's why we call it intelligent automation to summarize AI ops from Broadcom helps you achieve operational excellence through full stack observability, coupled with AIML that applies across modern hybrid cloud environments, as well as legacy ones uniquely. It ties these insights with intelligent automation to improve customer experience. Thank you for watching from around the globe. It's the cube with digital coverage of AI ops virtual forum brought to you by Broadcom. >>Welcome to our final segment today. So we've discussed today. The value that AI ops will bring to organizations in 2021, we'll discuss that through three different perspectives. And so now we want to bring those perspectives together and see if we can get a consensus on where AI ops needs to go for folks to be successful with it in the future. So bringing back some folks Richland is back with us. Senior analysts, serving infrastructure and operations professionals at Forrester smartness here is also back in global product management at Verizon and Srinivasan, Reggie Gopaul head of product and strategy at Broadcom guys. Great to have you back. So let's jump in and rich, we're going to, we're going to start with you, but we are going to get all three of you, a chance to answer the questions. So we've talked about why organizations should adopt AI ops, but what happens if they choose not to what challenges would they face? Basically what's the cost of organizations doing nothing >>Good question, because I think in operations for a number of years, we've kind of stand stood, Pat, where we are, where we're afraid change things sometimes, or we just don't think about a tooling as often. The last thing to change because we're spending so much time doing project work and modernization and fighting fires on a daily basis. >>Problem is going to get worse. If we do nothing, >>You know, we're building new architectures like containers and microservices, which means more things to mind and keep running. Um, we're building highly distributed systems. We're moving more and more into this hybrid world, a multi-cloud world, uh, it's become over-complicate and I'll give a short anecdote. I think, eliminate this. Um, when I go to conferences and give speeches, it's all infrastructure operations people. And I say, you know, how many people have three X, five X, you know, uh, things to monitor them. They had, you know, three years ago, two years ago, and everyone's saying how many people have hired more staff in that time period, zero hands go up. That's the gap we have to fill. And we have to fill that through better automation, more intelligent systems. It's the only way we're going to be able to fill back out. >>What's your perspective, uh, if organizations choose not to adopt AI ops. Yeah. So I'll do that. Yeah. So I think it's, I would just relate it to a couple of things that probably everybody >>Tired off lately and everybody can relate to. And this would resonate that we have 5g, which is all set to transform the world. As we know it, I don't have a lot of communication with these smart cities, smart communities, IOT, which is going to make us pivotal to the success of businesses. And as you've seen with this call with, you know, transformation of the world, that there's a, there's a much bigger cost consciousness out there. People are trying to become much more, forward-looking much more sustainable. And I think at the heart of all of this, that the necessity that you have intelligent systems, which are bastardizing more than enough information that previously could've been overlooked because if you don't measure engagement, not going right. People not being on the same page of this using two examples or hundreds of things, you know, that play a part in things, but not coming together in the best possible way. So I think it has an absolute necessity to drive those cost efficiencies rather than, you know, left right and center laying off people who are like 10 Mattel to your business and have a great tribal knowledge of your business. So to speak, you can drive these efficiencies through automating a lot of those tasks that previously were being very manually intensive or resource intensive. And you could allocate those resources towards doing much better things, which let's be very honest going into 20, 21 after what we've seen with 2020, it's going to be mandate treat. >>And so Raj, I saw you shaking your head there when he was mom was sharing his thoughts. What are your thoughts about that sounds like you agree. Yeah. I mean, uh, you know, uh, to put things in perspective, right? I mean we're firmly in the digital economy, right? Digital economy, according to the Bureau of economic analysis is 9% of the U S GDP. Just, you know, think about it in, in, in, in, in the context of the GDP, right? It's only ranked lower, slightly lower than manufacturing, which is at 11.3% GDP and slightly about finance and insurance, which is about seven and a half percent GDP. So the digital economy is firmly in our lives, right. And as Huisman was talking about it, you know, software eats the world and digital, operational excellence is critical for customers, uh, to, uh, you know, to, uh, to drive profitability and growth, uh, in the digital economy. >>It's almost, you know, the key is digital at scale. So when, uh, when rich talks about some of the challenges and when Huseman highlights 5g as an example, those are the things that, that, that come to mind. So to me, what is the cost or perils of doing nothing? You know, uh, it's not an option. I think, you know, more often than not, uh, you know, C-level execs are asking head of it and they are key influencers, a single question, are you ready? Are you ready in the context of addressing spikes in networks because of the pandemic scenario, are you ready in the context of automating away toil? Are you ready to respond rapidly to the needs of the digital business? I think AI ops is critical. >>That's a great point. Roger, where does stick with you? So we got kind of consensus there, as you said, wrapping it up. This is basically a, not an option. This is a must to go forward for organizations to be successful. So let's talk about some quick wins, or as you talked about, you know, organizations and sea levels asking, are you ready? What are some quick wins that that organizations can achieve when they're adopting AI? >>You know, um, immediate value. I think I would start with a question. How often do your customers find problems in your digital experience before you do think about that? Right. You know, if you, if you, you know, there's an interesting web, uh, website, um, uh, you know, down detector.com, right? I think, uh, in, in Europe there is an equal amount of that as well. It ha you know, people post their digital services that are down, whether it's a bank that, uh, you know, customers are trying to move money from checking account, the savings account and the digital services are down and so on and so forth. So some and many times customers tend to find problems before it operations teams do. So a quick win is to be proactive and immediate value is visibility. If you do not know what is happening in your complex systems that make up your digital supply chain, it's going to be hard to be responsive. So I would start there >>Visibility this same question over to you from Verizon's perspective, quick wins. >>Yeah. So I think first of all, there's a need to ingest this multi-care spectrum data, which I don't think is humanly possible. You don't have people having expertise, you know, all the seven layers of the OSI model and then across network and security and at the application level. So I think you need systems which are now able to get that data. It shouldn't just be wasted reports that you're paying for on a monthly basis. It's about time that you started making the most of those in the form of identifying what are the efficiencies within your ecosystem. First of all, what are the things, you know, which could be better utilized subsequently you have the >>Opportunity to reduce the noise of a trouble tickets handling. It sounds pretty trivial, but >>An average you can imagine every trouble tickets has the cost in dollars, right? >>So, and there's so many tickets and there's art >>That get created on a network and across an end user application value, >>We're talking thousands, you know, across and end user >>Application value chain could be million in >>A year. So, and so many of those are not really, >>He, you know, a cause of concern because the problem is something. >>So I think that whole triage is an immediate cost saving and the bigger your network, the bigger >>There's a cost of things, whether you're a provider, whether you're, you know, the end customer at the end of the day, not having to deal with problems, which nobody can resolve, which are not meant to be dealt with. There's so many of those situations, right, where service has just been adopted, >>Which is just coordinate quality, et cetera, et cetera. So many reasons. So those are the, >>So there's some of the immediate cost saving them. They are really, really significant. >>Secondly, I would say Raj mentioned something about, you know, the user, >>Your application value chain, and an understanding of that, especially with this hybrid cloud environment, >>Et cetera, et cetera, right? The time it takes to identify a problem in an end user application value chain across the seven layers that I mentioned with the OSI reference model across network and security and the application environment. It's something that >>In its own self has massive cost to business, >>Right? That could be >>No sale transactions that could be obstructed because of this. There could be, and I'm going to use a really interesting example. >>We talk about IOT. The integrity of the IOT machine is exciting. >>Family is pivotal in this new world that we're stepping into. >>You could be running commands, >>Super efficient. He has, everything is being told to the machine really fast with sending yeah. >>Everything there. What if it's hacked? And if that's okay, >>Robotic arm starts to involve the things you don't want it to do. >>So there's so much of that. That becomes a part of this naturally. And I believe, yes, this is not just like from a cost >>standpoint, but anything going wrong with that code base, et cetera, et cetera. These are massive costs to the business in the form of the revenue. They have lost the perception in the market as a result, the fed, >>You know, all that stuff. So >>These are a couple of very immediate problems, but then you also have the whole player virtualized resources where you can automate the allocation, you know, the quantification of an orchestration of those virtualized resources, rather than a person having to, you know, see something and then say, Oh yeah, I need to increase capacity over here, because then it's going to have this particular application. You have systems doing this stuff and to, you know, Roger's point your customer should not be identifying your problems before you, because this digital is where it's all about perception. >>Absolutely. We definitely don't want the customers finding it before. So rich, let's wrap this particular question up with you from that senior analyst perspective, how can companies use make big impact quickly with AI ops? Yeah, >>Yeah, I think, you know, and it was been really summed up some really great use cases there. I think with the, uh, you know, one of the biggest struggles we've always had in operations is isn't, you know, the mean time to resolve. We're pretty good at resolving the things. We just have to find the thing we have to resolve. That's always been the problem and using these advanced analytics and machine learning algorithms now across all machine and application data, our tendency is humans is to look at the console and say, what's flashing red. That must be what we have to fix, but it could be something that's yellow, somewhere else, six services away. And we have made things so complicated. And I think this is what it was when I was saying that we can't get there anymore on our own. We need help to get there in all of this stuff that the outline. >>So, so well builds up to a higher level thing of what is the customer experience about what is the customer journey? And we've struggled for years in the digital world and measuring that a day-to-day thing. We know an online retail. If you're having a bad experience at one retailer, you just want your thing. You're going to go to another retailer, brand loyalty. Isn't one of like it, wasn't a brick and mortal world where you had a department store near you. So you were loyal to that because it was in your neighborhood, um, online that doesn't exist anymore. So we need to be able to understand the customer from that first moment, they touch a digital service all the way from their, their journey through that digital service, the lowest layer, whether it be a database or the network, what have you, and then back to them again, and we're not understanding, is that a good experience? >>We gave them. How does that compare to last week's experience? What should we be doing to improve that next week? Uh, and I think companies are starting and then the pandemic certainly, you know, push this timeline. If you listened to the, the, the CEO of Microsoft, he's like, you know, 10 years of digital transformation written down. And the first several months of this, um, in banks and in financial institutions, I talked to insurance companies, aren't slowing down. They're trying to speed up. In fact, what they've discovered is that they're, you know, obviously when we were on lockdown or what have you, they use of digital servers is spiked very high. What they've learned is they're never going to go back down. They're never going to return to pretend endemic levels. So now they're stuck with this new reality. Well, how do we service those customers and how do we make sure we keep them loyal to our brand? >>Uh, so, you know, they're looking for modernization opportunities. A lot of that that's things have been exposed. And I think Raj touched upon this very early in the conversation is visibility gaps. Now that we're on the outside, looking in at the data center, we know we architect things in a very way. Uh, we better ways of making these correlations across the Sparrow technologies to understand where the problems lies. We can give better services to our customers. And I think that's really what we're going to see a lot of the innovation and the people really clamoring for these new ways of doing things that starting, you know, now, I mean, I've seen it in customers, but I think really the push through the end of this year to next year when, you know, economy and things like that straightened out a little bit more, I think it really, people are gonna take a hard look of where they are and is, you know, AI ops the way forward for them. And I think they'll find it. The answer is yes, for sure. >>So we've, we've come to a consensus that, of what the parallels are of organizations, basically the cost of doing nothing. You guys have given some great advice on where some of those quick wins are. Let's talk about something Raj touched on earlier is organizations, are they really ready for truly automated AI? Raj, I want to start with you readiness factor. What are your thoughts? >>Uh, you know, uh, I think so, you know, we place our, her lives on automated systems all the time, right? In our, in our day-to-day lives, in the, in the digital world. I think, uh, you know, our, uh, at least the customers that I talk to our customers are, uh, are, uh, you know, uh, have a sophisticated systems. Like for example, advanced automation is a reality. If you look at social media, AI and ML and automation are used to automate away, uh, misinformation, right? If you look at financial institutions, AI and ML are used to automate away a fraud, right? So I want to ask our customers why can't we automate await oil in it, operation systems, right? And that's where our customers are. Then the, you know, uh, I'm a glass half full, uh, cleanup person, right? Uh, this pandemic has been harder on many of our customers, but I think what we have learned from our customers is they've Rose to the occasion. >>They've used digital as a key needs, right? At scale. That's what we see with, you know, when, when Huseman and his team talk about, uh, you know, network operational intelligence, right. That's what it means to us. So I think they are ready, the intersection of customer experience it and OT, operational technology is ripe for automation. Uh, and, uh, you know, I, I wanna, I wanna sort of give a shout out to three key personas in this mix. It's about people, right? One is the SRE persona, you know, site, reliability engineer. The other is the information security persona. And the third one is the it operator automation engineer persona. These folks in organizations are building a system of intelligence that can respond rapidly to the needs of their digital business. We at Broadcom, we are in the business of helping them construct a system of intelligence that will create a human augmented solution for them. Right. So when I see, when I interact with large enterprise customers, I think they, they, you know, they, they want to achieve what I would call advanced automation and AI ML solutions. And that's squarely, very I ops is, you know, is going as it, you know, when I talk to rich and what, everything that rich says, you know, that's where it's going and that's what we want to help our customers to. So, which about your perspective of organizations being ready for truly automated AI? >>I think, you know, the conversation has shifted a lot in the last, in, in pre pandemic. Uh, I'd say at the end of last year, we're, you know, two years ago, people I'd go to conferences and people come up and ask me like, this is all smoke and mirrors, right? These systems can't do this because it is such a leap forward for them, for where they are today. Right. We we've sort of, you know, in software and other systems, we iterate and we move forward slowly. So it's not a big shock. And this is for a lot of organizations that big, big leap forward where they're, they're running their operations teams today. Um, but now they've come around and say, you know what? We want to do this. We want all the automations. We want my staff not doing the low complexity, repetitive tasks over and over again. >>Um, you know, and we have a lot of those kinds of legacy systems. We're not going to rebuild. Um, but they need certain care and feeding. So why are we having operations? People do those tasks? Why aren't we automating those out? I think the other piece is, and I'll, I'll, I'll send this out to any of the operations teams that are thinking about going down this path is that you have to understand that the operations models that we're operating under in, in INO and have been for the last 25 years are super outdated and they're fundamentally broken for the digital age. We have to start thinking about different ways of doing things and how do we do that? Well, it's, it's people, organization, people are going to work together differently in an AI ops world, um, for the better. Um, but you know, there's going to be the, the age of the 40 person bridge call thing. >>Troubleshooting is going away. It's going to be three, four, five focused engineers that need to be there for that particular incident. Um, a lot of process mailer process we have in our level, one level, two engineering. What have you running of tickets, gathering of artifacts, uh, during an incident is going to be automated. That's a good thing. We should be doing those, those things by hand anymore. So I'd say that the, to people's like start thinking about what this means to your organization. Start thinking about the great things we can do by automating things away from people, having to do them over and over again. And what that means for them, getting them matched to what they want to be doing is high level engineering tasks. They want to be doing monitorization, working with new tools and technologies. Um, these are all good things that help the organization perform better as a whole great advice and great kind of some of the thoughts that you shared rich for what the audience needs to be on the lookout. For one, I want to go over to you, give me your thoughts on what the audience that should be on the lookout for, or put on your agendas in the next 12 months. >>So there's like a couple of ways to answer that question. One thing would be in the form of, you know, what are some of the things they have to be concerned about in terms of implementing this solution or harnessing its power. The other one could be, you know, what are the perhaps advantages they should look to see? So if I was to talk about the first one, let's say that, what are some of the things I have to watch out for like possible pitfalls that everybody has data, right? So yeah, there's one strategy we say, okay, you've got the data, let's see what we can do with them. But then there's the exact opposite side, which has to be considered when you're doing that analysis. What are the use cases that you're looking to drive? Right. But then use cases you have to understand, are you taking a reactive use case approach? >>Are you taking active use cases, right? Or, yeah, that's a very, very important concentration. Then you have to be very cognizant of where does this data that you have, where does it reside? What are the systems and where does it need to go to in order for this AI function to happen and subsequently if there needs to be any backward communication with all of that data in a process manner. So I think these are some of the very critical points because you can have an AI solution, which is sitting in a customer data center. It could be in a managed services provider data center, like, right, right. It could be in a cloud data center, like an AWS or something, or you could have hybrid views, et cetera, all of that stuff. So you have to be very mindful of where you're going to get the data from is going to go to what are the use cases you're trying to get out to do a bit of backward forward. >>Okay, we've got this data thing and I think it's a journey. Nobody can come in and say, Hey, you've built this fantastic thing. It's like Terminator two. I think it's a journey where we built starting with the network. My personal focus always comes down to the network and with 5g so much, so much more right with 5g, you're talking low latency communication. That's like the true power of 5g, right? It's low latency, it's ultra high bandwidth, but what's the point of that low latency. If then subsequently the actions that need to be taken to prevent any problems in application, IOT applications, remote surgeries, uh, self driving vehicles, et cetera, et cetera. What if that's where people are sitting and sipping their coffees and trying to take action that needs to be in low latency as well. Right? So these are, I think some of the fundamental things that you have to know your data, your use cases, that location, where it needs to be exchanged, what are the parameters around that for extending that data? >>And I think from that point at one word, it's all about realizing, you know, sense of business outcomes. Unless AI comes in as a digital labor that shows you, I have, I have reduced your this amount of time and that's a result of big problems or identified problems for anything. Or I have saved you this much resource in a month, in a year or whatever timeline that people want to see it. So I think those are some of the initial starting points, and then it all starts coming together. But the key is it's not one system that can do everything. You have to have a way where, you know, you can share data once you've caught all of that data into one system. Maybe you can send it to another system at make more, take more advantage, right? That system might be an AI and IOT system, which is just looking at all of your street and make it sure that Hey parents. So it's still off just to be more carbon neutral and all that great stuff, et cetera, et cetera, >>Stuff for the audience to can cigarette rush, take us time from here. What are some of the takeaways that you think the audience really needs to be laser focused on as we move forward into the next year? You know, one thing that, uh, I think a key takeaway is, um, uh, you know, as we embark on 2021, closing the gap between intent and outcome and outputs and outcome will become critical, is critical. Uh, you know, especially for, uh, you know, uh, digital transformation at scale for organizations context in the, you know, for customer experience becomes even more critical as who Swan Huseman was talking, uh, you know, being network network aware network availability is, is a necessary condition, but not sufficient condition anymore. Right? The what, what, what customers have to go towards is going from network availability to network agility with high security, uh, what we call app aware networks, right? How do you differentiate between a trade, a million dollar trade that's happening between, uh, you know, London and New York, uh, uh, versus a YouTube video training that an employee is going through? Worse is a YouTube video that millions of customers are, are >>Watching, right? Three different context, three different customer scenarios, right? That is going to be critical. And last but not least feedback loop, uh, you know, responsiveness is all about feedback loop. You cannot predict everything, but you can respond to things faster. I think these are sort of the three, three things that, uh, that, uh, you know, customers aren't going to have to have to really think about. And that's also where I believe AI ops, by the way, AI ops and I I'm. Yeah. You know, one of the points that was smart and shout out to what he was saying was heterogeneity is key, right? There is no homogeneous tool in the world that can solve problems. So you want an open extensible system of intelligence that, that can harness data from disparate data sources provide that visualization, the actionable insight and the human augmented recommendation systems that are so needed for, uh, you know, it operators to be successful. I think that's where it's going. >>Amazing. You guys just provided so much content context recommendations for the audience. I think we accomplished our goal on this. I'll call it power panel of not only getting to a consensus of what, where AI ops needs to go in the future, but great recommendations for what businesses in any industry need to be on the lookout for rich Huisman Raj, thank you for joining me today. We want to thank you for watching. This was such a rich session. You probably want to watch it again. Thanks for your time. Thanks so much for attending and participating in the AI OBS virtual forum. We really appreciate your time and we hope you really clearly understand the value that AI ops platforms can deliver to many types of organizations. I'm Lisa Martin, and I want to thank our speakers today for joining. We have rich lane from Forrester who's fund here from Verizon and Raj from Broadcom. Thanks everyone. Stay safe..
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ops virtual forum brought to you by Broadcom. It's great to have you today. I think it's going to be a really fun conversation to have today. that is 2020 that are going to be continuing into the next year. to infrastructure, you know, or we're in the, in the cloud or a hybrid or multi-cloud, in silos now, uh, in, in, you know, when you add to that, we don't mean, you know, uh, lessening head count because we can't do that. It's not going to go down and as consumers, you know, just to institutional knowledge. four or five hours of, uh, you know, hunting and pecking and looking at things and trying to try And I think, you know, having all those data and understanding the cause and effect of things increases, if I make a change to the underlying architectures that help move the needle forward, continue to do so for the foreseeable future, for them to be able and it also shows the ROI of doing this because there is some, you know, you know, here's the root cause you should investigate this huge, huge thing. So getting that sort of, uh, you know, In a more efficient manner, when you think about an incident occurring, You know, uh, they open a ticket and they enrich the ticket. Um, I think, uh, you know, a lot of, a lot of I do want to ask you what are some of these? it where the product owner is, you know, and say, okay, this is what it gets you. you know, in talking to one company, they were like, yeah, we're so excited for this. And it wasn't because we did anything wrong or the system And then we had to go through an evolution of, you know, just explaining we were 15 What do you recommend? the CIO, the VP of ops is like, you know, I I've signed lots of checks over We know that every hour system down, I think, uh, you know, is down say, and you know, you have a customer service desk of a thousand customer I think you set the stage for that rich beautifully, and you were right. Welcome back to the Broadcom AI ops, virtual forum, Lisa Martin here talking with Eastman Nasir Uh, what a pleasure. So 2020 the year of that needs no explanation, right? or New York, and also this whole consciousness about, you know, You know, all of these things require you to have this you know, we've had to enable these, uh, these virtual classrooms ensuring So you articulated the challenges really well. you know, even because of you just use your signal on the quality talking to somebody else, you know, just being away on holiday. So spectrum, it doesn't just need to be intuitive. What are some of the examples that you gave? fruit, like for somebody like revising who is a managed services provider, you know, You're going to go investigate 50 bags or do you want to investigate where And then subsequently, you know, like isolating it to the right cost uh, which is just providing those resources, you know, on demand. So it was when you clearly articulated some obvious, low hanging fruit and use cases that How do you maintain integrity of your you have your network. right, if something's sitting in the cloud, you were able to integrate for that with obviously the I'm thinking of, you know, the integrity of teams aligning business in it, which we probably can't talk So one example being that, you know, you know, have that superiority and continue it. Thank you so much for joining me today and giving us We'll be right back with our next segment. the solution gives you actionable insights by correlating an aggregating data and applying AI brought to you by Broadcom. Welcome back to the AI ops virtual forum, Lisa Martin here with Srinivasan, as a, as a team that is, uh, you know, that's working behind the scenes However, uh, you know, application of AI ML uh, you know, that that serve up your business services. But I want you to explain how can AI ops help with that alignment and align it outcome that said, uh, you know, these personas need mechanisms But in the, in the context of, uh, you know, So, whereas one of the things that you said there is that it's imperative for the business to find a problem before of the same system, you know, if you're a customer and if you're whipping up your mobile app I often, uh, you know, work with customers around, you know, We look at digital transformation at scale. uh, you know, Nike matures, its digital business outcomes by shoes per second, these measures, uh, you know, uh, for a bank, it may be deposits per month, Uh, and, uh, you know, which may be on your main frames, what we call mobile to mainframe scenario, There are millions of, uh, uh, you know, customers and hundreds The head of AI ops at Broadcom is now going to take you through a quick demo. I'm going to do today is talk through some of the key capabilities and differentiators of here, you can see that the issue is related to the mainframe kick server. You can expand to see the actual alarm, which is sourced from the mainframe operational intelligence. This increases the Elmont support cost to tens of dollars per virtual forum brought to you by Broadcom. Great to have you back. The last thing to change because we're spending so much time doing project work and modernization and fighting Problem is going to get worse. And I say, you know, how many people have three X, five X, you know, uh, things to monitor them. So I think it's, I would just relate it to a couple of things So to speak, you can drive these efficiencies through automating a lot of I mean, uh, you know, uh, to put things in perspective, I think, you know, more often than not, uh, you know, So we got kind of consensus there, as you said, uh, website, um, uh, you know, down detector.com, First of all, what are the things, you know, which could be better utilized Opportunity to reduce the noise of a trouble tickets handling. So, and so many of those are not really, not having to deal with problems, which nobody can resolve, which are not meant to be dealt with. So those are the, So there's some of the immediate cost saving them. the seven layers that I mentioned with the OSI reference model across network and security and I'm going to use a really interesting example. The integrity of the IOT machine is He has, everything is being told to the machine really fast with sending yeah. And if that's okay, And I believe, to the business in the form of the revenue. You know, all that stuff. to, you know, Roger's point your customer should not be identifying your problems before up with you from that senior analyst perspective, how can companies use I think with the, uh, you know, one of the biggest struggles we've always had in operations is isn't, So you were loyal to that because it was in your neighborhood, um, online that doesn't exist anymore. Uh, and I think companies are starting and then the pandemic certainly, you know, and is, you know, AI ops the way forward for them. Raj, I want to start with you readiness factor. I think, uh, you know, our, And that's squarely, very I ops is, you know, is going as it, Uh, I'd say at the end of last year, we're, you know, two years ago, people I'd and I'll, I'll, I'll send this out to any of the operations teams that are thinking about going down this path is that you have to understand So I'd say that the, to people's like start thinking about what this means One thing would be in the form of, you know, what are some of the things they have to be concerned So I think these are some of the very critical points because you can have an AI solution, you have to know your data, your use cases, that location, where it needs to be exchanged, You have to have a way where, you know, you can share data once you've uh, you know, uh, digital transformation at scale for organizations context recommendation systems that are so needed for, uh, you know, and we hope you really clearly understand the value that AI ops platforms can deliver to many
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Karthik Narain, Accenture | AWS Executive Summit 2020
>> Announcer: From around the globe, it's theCUBE, with digital coverage of AWS re:Invent Executive Summit 2020. Sponsored by Accenture and AWS. >> Welcome to CUBE 365's coverage of the Accenture Executive Summit, part of AWS re:Invent. I'm your host, Rebecca Knight. Today we are joined by a CUBE alum, Karthik Narain. He is Accenture's senior managing director and lead Accenture Cloud First, welcome back to the show Karthik. >> Thank you. Thanks for having me here. >> Always a pleasure. So I want to talk to you. You are an industry veteran, you've been in Silicon Valley for decades. I want to hear from your perspective what the impact of the COVID-19 pandemic has been, what are you hearing from clients? What are they struggling with? What are their challenges that they're facing day to day? >> I think COVID-19 has been a eye-opener from various facets, first and foremost, it's a health situation that everybody's facing, which not just has economic bearings to it. It has enterprise and organizational bearing to it, and most importantly, it's very personal to people because they themselves and their friends, family, near and dear ones are going through this challenge from various different dimension. But putting that aside, when you come to it from an organizational enterprise standpoint, it has changed everything, the behavior of organizations coming together, working in their campuses, working with each other as friends, family, and near and dear colleagues, all of them are operating differently. So that's one big change to get things done in a completely different way from how they used to get things done. Number two, a lot of things that were planned for normal scenarios, like their global supply chain, how they interact with their client, customers, how they co-innovate with their partners, and how their employees contribute to the success of an organization, they're all changed. And there are no data models that give them a hint of something like this for them to be prepared for this. So we are seeing organizations that have adapted to this reasonably okay, and are launching to innovate faster in this, and there are organizations that have started with struggling, but are continuing to struggle. And the gap between the leaders and laggards are widening. So this is creating opportunities in a different way for the leaders with a lot of pivot in their business, but it's also creating significant challenge for the laggards, as we defined in our future systems research that we did a year ago, and those organizations are struggling further. So the gap is actually widening. >> So you just talked about the widening gap. You've talked about the tremendous uncertainty that so many companies, even the ones who have adapted reasonably well in this time. Talk a little bit about Accenture Cloud First and why now? >> I think it's a great question. We believe that for many of our clients COVID-19 has turned cloud from an experimentation aspiration to an urgent mandate. What I mean by that is everybody has been doing something on the other end cloud. There's no company that says "We don't believe in cloud," or "We don't want to do cloud." It was how much they did in cloud. And they were experimenting, they were doing the new things in cloud, but they were operating a lot of their core business outside the cloud or not in the cloud. Those organizations have struggled to operate in this new normal, in a remote fashion, as well as their ability to pivot to all the changes the pandemic has brought to them. But on the other hand, the organizations that had a solid foundation in cloud were able to pivot faster and are actually gone into the stage of innovating faster and driving a new behavior in the market, new behavior within their organization. So we are seeing that this pandemic has actually fast forwarded something that we always believed was going to happen, this movement to cloud over the next decade, it has fast forwarded it to happen in the next three to five years. And it's created this moment where it's a once in an era, really replatforming of businesses in the cloud that we are going to see. And we see this moment as a cloud-first moment where organizations will use cloud as the canvas, as the foundation with which they're going to reimagine their business after they were born in the cloud. And this requires a whole new strategy. And at Accenture, we are doing a lot in cloud, but we thought that this is the moment where we bring all of that capabilities together because we need a strategy for addressing movement to cloud or embracing cloud in a holistic fashion. And that's what Accenture Cloud First brings together, a holistic strategy, a team that's 70,000 plus people that's coming together with rich cloud skills, but investing to tie in all the various capabilities of cloud to deliver that holistic strategy to our clients. >> So I want you to delve into a little bit more about what this strategy actually entails. I mean, it's clearly about embracing change and being willing to experiment, and having capabilities to innovate. Can you tell us a little bit more about what this strategy entails? >> Yeah. The reason why we say there is a need for strategy is like I said, cloud is not new. There's almost every customer client is doing something with the cloud, but all of them have taken different approaches to cloud and different boundaries to cloud. Some organizations say, "I just need to consolidate my multiple data centers to a small data center footprint and move the rest to cloud." Certain other organizations say that "Oh, I'm going to move certain workloads to cloud." Certain other organizations said, "Oh, I'm going to build this greenfield application or workload in cloud." Certain others said, "I'm going to use the power of AI/ML in the cloud to analyze my data and derive insights." But a cloud-first strategy is all of this tied with the corporate strategy of the organization with an industry specific cloud journey. To say, if in this current industry, if I were to be reborn in the cloud, would I do it in the exact same fashion that I did it in the past, which means that the products and services that they offer need to be reimagined, how they interact with their customers and partners need to be revisited, how they build and operate their IT systems need to be reimagined, how they unearth the data from all the systems under which they are trapped need to be liberated so that you could derive insights. A cloud-first strategy hence is a corporate-wide strategy, and it's a C-suite responsibility. It doesn't take the ownership away from the CIO or CDIO, but the CIOs and CDIOs felt that it was just their problem and they were to solve it, and everyone else being a customer. Now the center of gravity is elevated to it becoming a C-suite agenda on everybody's agenda, where probably the CDIO is the instrument to execute that. That's a holistic cloud-first strategy. >> And it's a strategy, but the way you're describing it, it sounds like it's also a mindset and an approach, as you were saying, this idea of being reborn in the cloud. So now how do I think about things? How do I communicate? How do I collaborate? How do I get done what I need to get done? Talk a little bit about how this has changed the way you support your clients and how Accenture Cloud First is changing your approach to cloud services. >> Wonderful. You know, I did not cover one very important aspect in my previous question, but that's exactly what you just asked me now, which is, to do all of this, I talked about all the variables an organization or an enterprise is going to go through, but the good part is they have one constant. And what is that? That is their employees, because if those employees are able to embrace this change, if they are able to change themselves, pivot themselves, retool and train themselves, to be able to operate in this new cloud-first world, the ability to reimagine every function of the business would be happening at speed. And cloud-first approach is to do all of this at speed, because innovation is directly proportional to the rate of probability on experimentation. You need to experiment a lot, for any kind of experimentation, there's a probability of success, and organizations need to have an ability and a mechanism for them to be able to innovate faster, for which they need to experiment a lot. The more they experiment and the lower cost at which they experiment is going to help them experiment a lot, and experiment them at speed, fail fast, succeed more. And hence, they're going to be able to operate this at speed. So the cloud-first mindset is all about speed. I'm helping the clients fast track their innovation journey, and this is going to happen, like I said, across the enterprise in every function, across every department, and the agent of this change is going to be the employees who have to embrace this change through new skills and new tooling, and new mindset that they need to adapt to. >> So Karthik, what you're describing, it sounds so exciting. And yet for a pandemic-weary workforce that's been working remotely, that may be dealing with uncertainty for their kid's school and for so many other aspects of their life, it sounds hard. So how are you helping your clients, employees get onboard with this? And because the change management is often the hardest part. >> Yeah, I think it's, again, a great question. A bottle has only so much capacity. Something got to come out for something else to go in. That's what you're saying, it's absolutely right. And that is again, the power of cloud. The reason why cloud is such a fundamental breakthrough technology and capability for us to succeed in this era, because it helps in various forms. What we talked so far is the power of innovation that we could create, but cloud can also simplify the life of the employees in an enterprise. There are several activities and tasks that people do in managing their complex infrastructure, complex IT landscape. They used to do certain jobs and activities in a very difficult and a roundabout way, cloud has simplified and democratized a lot of these activities, so that things which had to be done in the past, like managing the complexity of the infrastructure, keeping them up all the time, managing the obsolescence of the capabilities and technologies and infrastructure, all of that could be offloaded to the cloud, so that the time that is available for all of these employees can be used to further innovate. Every organization is going to spend almost the same amount of money, but rather than spending activities, by looking at the rear view mirror, on keeping the lights on, they're going to spend more money, more time, more energy, and spend their skills on things that are going to add value to their organization. Because every innovation that an enterprise can give to their end customer need not come from that enterprise. The world of platform economy is about democratizing innovation. And the power of cloud is to get all of these capabilities from outside the four walls of the enterprise. >> It will add value to the organization, but I would imagine also add value to that employee's life because the employee will be more engaged in his or her job and therefore bring more excitement and energy into his or her day-to-day activities too. >> Absolutely. Absolutely. And this is a normal evolution we would have seen, everybody would have seen in their lives, that they keep moving up the value chain of what activities that gets performed by those individuals. And this is, you know, no more true than how the United States, as an economy has operated where this is a powerhouse of innovation, where the work that's done inside the country keeps moving up the value chain and US leverages the global economy for a lot of things that is required to power the United States. And that global economic phenomenon is very true for an enterprise as well. There are things that an enterprise needs to do themselves, there are things an employee needs to do themselves, but there are things that they could leverage from the external innovation and the power of innovation that is coming from technologies like cloud. >> So at Accenture, you have long, deep stand, sorry, you have deep and long standing relationships with many cloud service providers, including AWS. How does the Accenture Cloud First strategy, how does it affect your relationships with those providers? >> Yeah. We have great relationships with cloud providers like AWS. And in fact, in the cloud world, it was one of the first capability that we started about 13 years ago, when we started developing these capabilities. But five years ago, we hit a very important milestone where the two organizations came together and said that we are forging a formal partnership with joint investments to build this partnership, and we named that as Accenture AWS Business Group, AABG, where we co-invested, brought skills together and developed solutions. And we will continue to do that, and through that investment, we've also made several acquisitions that you would have seen in the recent times, like Enimbos and Gekko that we made acquisitions in Europe. But now we're taking this to the next level. What we are saying is through cloud-first and the $3 billion investment that we are bringing in through cloud-first, we are going to make specific investment to create unique joint solution and landing zones, foundation cloud packs, with which clients can accelerate their innovation or their journey to cloud-first. And one great example is what we are doing with Takeda, a global pharmaceutical giant, with whom we've signed a five-year partnership. And it was out in the media just a month ago or so, where the two organizations are coming together, we have created a partnership as a power of three partnership where the three organizations are jointly holding hands and taking responsibility for the innovation and the leadership position that Takeda wants to get to. With this, we are going to simplify their operating model and organization by providing it flexibility. We're going to provide a lot more insights. Takeda is a 230 year old organization. Imagine the amount of trapped data and intelligence that is there. How about bringing all of that together with the power of AWS and Accenture and Takeda to drive more customer insights, come up with breakthrough R and D, accelerate clinical trials, and improve the patient experience using AI, ML, and edge technologies. So all of these things that we will do through this partnership with joint investment from Accenture Cloud First, as well as partner like AWS, so that Takeda can realize their gain. And their CEO actually made a statement that five years from now, every Takeda employee will have an AI assistant that's going to make that Takeda employee move up the value chain on how they contribute and add value to the future of Takeda, with the AI assistant making them even more equipped and smarter than what they could be otherwise. >> So, one last question to close this out here. What is your future vision for Accenture Cloud First? What are we going to be talking about at next year's Accenture Executive Summit? >> Yeah, the future is going to be evolving, but the part that is exciting to me, and this is a fundamental belief that we are entering a new era of industrial revolution, from industrial first, second, and third industrial, the third happened probably 20 years ago with the advent of silicon and computers and all of that stuff that happened in the Silicon Valley. I think the fourth industrial revolution is going to be in the cross section of physical, digital, and biological boundaries. And there's a great article in World Economic Forum that your audience can Google and read about it. But the reason why this is very, very important is we are seeing a disturbing phenomenon that over the last 10 years, we are seeing a plateauing of the labor productivity and innovation, which has dropped to about 2.1%. And when you see that kind of phenomenon over that long a period of time, there has to be breakthrough innovation that needs to happen to come out of this barrier and get to the next base camp, as I would call it, to further this productivity lag that we are seeing, and that is going to happen in the intersection of the physical, digital, and biological boundaries. And I think cloud is going to be the connective tissue between all of these three, to be able to provide that, where it's the edge, especially is going to come closer to the human lives. It's going to come from cloud. Pictorally in your mind, you can think about cloud as central, either in a private cloud, in a data center, or in a public cloud, everywhere. But when you think about edge, it's going to be far-reaching and coming close to where we live and where we work and where we get entertained and so on and so forth. And there's going to be intervention in a positive way in the field of medicine, in the field of entertainment, in the field of manufacturing, in the field of mobility, when I say mobility, human mobility, people, transportation, and so on and so forth, with all of this stuff, cloud is going to be the connective tissue and the vision of cloud-first is going to be plowing through this big change that is going to happen. And the evolution that is going to happen where, you know, the human race of mankind, or personkind, being very gender neutral in today's world, cloud-first needs to be that beacon of creating the next generation vision for enterprises to take advantage of that kind of an exciting future. And that's why in Accenture we say "Let there be change" as our purpose. And I genuinely believe that cloud-first is going to be in the forefront of that change agenda, both for Accenture as well as for the rest of the world. >> Excellent. Let there be change indeed. Thank you so much for joining us Karthik. A pleasure talking to you. >> Thank you so much, Rebecca. >> I'm Rebecca Knight, stay tuned for more of CUBE 365's coverage of the Accenture Executive Summit.
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