>>Welcome to the cubes coverage of Dell tech world 2022. My name is Dave Volante and I'm currently in our studios outside of Boston. As we prepare to gather for the first in person Dell technologies world since 20 19, 1 of the major structural change and the technology business during the pandemic was IBM's spin out of Kendra. A world class technology services provider that lived inside of IBM. Kendra is a large business with trailing 12 month revenues north of 18 billion. It's got 90,000 employees worldwide. Kendra has long term predictable cash flows. And in my view is one of the most undervalued companies in the technology sector. As a separate company, Kendra is able to turn many of its former internal IBM roadblocks into tailwinds and ecosystem. Partnerships are one of the best examples of new opportunities that are opening up for the newly separate at company. In this next segment, we're gonna dig into a new partnership between Kendra and Dell technologies and what is the most critical priority for organizations today? Cyber resiliency and with me are two really impressive and talented guests. Chris Lovejoy is global security and resiliency practice leader at Kendra. Michelle Weston is vice president of, of global offerings for security and resiliency also at kindred ladies. Welcome to the cube. Thanks for coming on and spending some time with us. >>Thank thank you. >>Okay. Let's zoom out a little bit and start with a big picture. What would you say are, are the one or two major trends or changes even in cyber that you've seen since the pandemic, maybe Chris, you could start us off and Michelle, you can chime in. >>Sure. Happy to. And, um, you know, I think part of this actually preceded the pandemic and, um, you know, the fact is, you know, a lot of organizations have been engaging in the adoption of new technologies, you know, be it cloud AI IOT, what, what, whatever that may be. Um, and they've been introducing that technology without, um, adequate security control and during the COVID pandemic, um, when, you know, technology transformation happened for existential reasons, what we were seeing is organizations throwing at even more technology at cyclic, right, with absolutely no security control whatsoever. And in the meantime, the regulators who are, you know, watching this in, you know, horror are introducing new requirements in and around, um, what we're calling cyber resilience today. And it's all based on this concept that, you know, conventional cybersecurity assume that the adversaries could be kept out of organizations. >>Um, you could protect the organization and sort of block it, um, as rising numbers of disruptive attacks, like, you know, ransomware attacks have shown those approaches don't work. And so, um, what we're seeing is that the market is really moving toward this concept of cyber resiliency, which goes beyond cybersecurity. It assumes that the advanced a adversaries are frankly, many adversaries can overcome, um, conventional protections and that, um, they, that organization need to prepare to recover. Um, so our approach, the approach that we're taking to the market is really to help organizations in binding security plus continuity plus disaster recovery, then giving them the ability to anticipate, protect, um, with stand and recovery from any adverse condition associated with their cyber real estate. Um, and this is why we're so excited to work with Dell, uh, because they're really, uh, paving the roads for us to actually, you know, work together in solving these needs for our clients. >>Got it. That makes sense. And now Michelle, as Chris was saying, these worlds are coming together. What used to be adjacencies, oftentimes they, after thoughts, bolted on, and now you've got the work from home and, and hybrid work, not to mention, as Chris was saying, you're injecting AI and all this data, you know, this is a complicated situation for a lot of people, isn't it? >>Yeah. And it was only even more complicated during, during the pandemic as well. I think, uh, another trend that we saw was the end enterprise was outside the enterprise, right? Uh, everyone was working from home. They weren't in the data centers, their own resiliency and security protocols were already at risk because they were so manual and people intensive. And yet we know, you know, the bad actors actually took advantage of, of that right. Uh, data centers were, uh, less monitored. Um, we had all of the employees working from home. Now, the enterprise is outside of the enterprise, but you still need security and resiliency for all of those endpoints. Right. And I think that's driving a higher need, um, coming out of the PA the pandemic and even with this hybrid model, okay. We'll return to work, but not, not in the same fashion that we did prior to the pandemic. >>That's the new reality. The other thing that I would say is that those customers that had adopted cloud already and cloud enabled their business, they were able to fare, um, the best during the pandemic. They were able to sustain their businesses. Um, alternatively, and it's kind of a different lens to it. I think the pandemic actually drove new ways of working and some really creative solutions. I mean, if you look at, um, you know, food delivery services that, uh, proliferated during the pandemic, or, uh, that are now offering fitness online, um, fitness classes online, people had to think, um, intelligently and, and creatively on how they sustain their businesses. So I think all of that's coming together, but certainly this need of, as you said, not thinking of security and resiliency as an afterthought, but as a forethought planning for those things efficiently and effectively, that we find customers that do that, uh, do it the best. And, uh, I think that Kendra offers a unique value pro in here because bringing both together is a journey that we started a couple of years ago that we've only accelerated with the, uh, spin of the Kendra company. >>Yeah. Interesting. So I wanted to talk about that partnership because mm-hmm, <affirmative>, you know, Dell's got this massive channel, it's got infrastructure technology expertise, uh, but Dell, you know, Dell's a product company, Kendra is a services company, so it's a really good match in that sense. Right. Uh, maybe you could talk about how the partnership came together and, you know, what are the critical aspects that folks need to be aware of? >>Yeah. I would say Dell's an excellent partner for us and they have been for a number of years. So in a lot of ways that's not new. Okay. Uh, we've been partnering in market together for quite quite some time. In fact, the solution that we'll talk about today was first put into market in 2018. And you're absolutely right. We, we come together in the best ways. They're leveraging our strengths with regard to manage services, professional services. And we are certainly looking at them as a key technology provider, um, for our portfolio, we've worked together for years. Uh, we manage backup environments based on their data protection solutions, including data domain, but what was unique. And I think we were both ahead of the market at the time, um, was the 2018 solution that we put in to market and have only enhanced and augmented it ever since it's, it's called, um, cyber volt is, is the solution from Dell technologies. >>We certainly manage that solution in market for them today. And then we have unique differentiation in our Kindra portfolio that we've integrated with that and add to, um, their cyber incident recovery features, um, Dell initially put the solution in market coming out of, um, some of the ransomware attacks that they had cyber attacks that they had. They realized there was a need to protect the large data domain install base around the world. Um, they developed some proprietary solar solution, uh, software on top of their large data domain boxes and, and any cyber incident recovery solution. You need a, a few things you need the ability to assure imutable storage, a, a copy that you can assure has not been altered so that when you initiate the recovery, you know that you've got a clean copy and you're not propagating whatever is there. Um, so the solution has that, um, it has the other component that you need, which is the ability to scan the data for anomalies, right? >>So they're scanning the backup files continuously to look for anomalies. And then lastly, you need some form of data mover, which the data domain, um, solution offers. So they came to us in 2018 and said, look, we've got this solution. We think we're ahead of the market. Uh, we were also investing in cyber incident recovery with a key asset that we acquired in market in 2015, um, that we've continued to bake cyber incident recovery features and functions into, and they said, let's marry the two. And let's have you provide all of the managed services capabilities around this for clients. Um, that is a key piece because when it comes to cyber, uh, there's always a level of confidence that customers have, right? Yes. I can recover from any adverse condition. If you ask them, can you recover from a cyber attack with a hundred percent assurance? I don't think there's a customer today that could say given how sophisticated and how much these, these attack vectors are changing, that, that they, they have that a hundred percent confidence level. So a managed service provider, a phone, a friend in the event of is a, is a unique value proposition. Um, and that's what the two companies are bringing together, uh, for customers today. >>Got it. Thank you. So, so Chris, maybe as a services company, you, you, you have to be ignite, you know, to technology, you know, the best fit, et cetera. But, but prior to the spin, we never would've heard it, something like this. And so what, maybe you could talk about the partnership from your perspective. >>Yeah, no, absolutely. And I, I do wanna, um, you know, sort of double click on this a little bit, you, and you mentioned it in your opening, you know, headwinds being wins now. And I think this is important, incredibly important. You know, what people don't realize about Kendra is that, you know, we were never able to, as the services organization, um, that was really focused on strategic outsourcing and providing other kinds of services to, uh, clients while under the IBM banner are really never able to talk about the technical depth that we had across any number of platforms, including, um, the hyperscalers. And we have thousands upon thousands of people with hyperscaler certifications. Um, we have experience with pretty much every security and resilience technology out there. Um, we have broad and early with organizations like yours, that we were never able to speak about now, you know, when it comes to a client, you know, let's be realistic. >>Everybody is engaged in some sort of it modernization program. And while, and we have to realize also that those it modernization programs, you know, oftentimes they have no destination per se. You know, we talk about them as a journey, but we, if no destination, they just keep going and going and going. And the directions change every day, depending on, you know, what the strategic, uh, requirements are from whatever C-suite, you have, you know, sitting at the table, uh, what the competitive trends are, what the market is telling you, et cetera. And so what clients are saying to us is that the value we offer is that we can untangle the mess. That is their environment. We can meet them where they are, we can get them where they wanna go. And so, you know, when it comes to a relationship with Dell, you know, we believe that, you know, particularly in the area of security, in resilience, that there is a unique proposition to be had around the services and the cross platform experience and certifications and skills that our, um, our teams have married with the technology advances that Dell has made in the, in, in the world, as well as our experience in, you know, sort of the two that has have been frankly, hidden over the past few years. >>I think we have some, uh, something unique that we can offer to the market. Particularly, as I said, in this space of security and resilience, where all of our clients are, you know, looking for some sort of solution to this, you know, gee, I can't spend enough money to protect myself. I need to make sure that if the worst happens that I can bring myself back again, that's what we can do for our clients. >>Great. Thank you, Michelle. I wanna go back to the solution for a moment. You mentioned a number of things, integrations. I got like a zillion questions here. I'm interested in what kind of integrations you talked about imutability where does, where does that occur? Is that in the cloud? Is that the, you know, Dell technology is scan for anomalies again, what is that? Is that some kind of, you know, AI magic, you got a high speed data mover. Is there an air gap involved, maybe help me fill in some of those gaps. >>Yeah. And I think you, I think you've netted out the solution. Any cyber incident recovery solution in my mind would have those three things. They have some form of imutable storage. Uh, this could be cloud object storage in the case of the Dell solution, they're actually using their retention lock feature on the large data domain devices. Right? So think of this solution as having two data domains, they both have this retention lock feature. That's the imutable storage. They're able to move data and forth between the two, uh, that's another key piece. And then finally, for any incident recovery solution, you need the ability to scan and make sure that there aren't anomalies, um, in this case, in the backup files. So they're using a, a third party to scan thatno scan those files for anomalies. And when when's detected, that kind of gives the indication that something may be there and then they can go in and triage it and, and, and clean the environment if needed. >>Um, so we certainly manage that end to end, and that is one approach. It is an on-premise approach. It uses the data domain, uh, technologies. We know that clients have a lot more than that, right? So where Kendra comes in with its cyber incident recovery solution that also integrates with Dell's cyber incident recovery solution is we support cloud, um, multiple infrastructure. We have also imutable storage that we leverage. Um, and then in terms of our anomaly scanning capabilities, in this case, we're using technology that we had originally developed in IBM research that we integrated into the software product. Um, again, this is on an acquisition we did in market five years ago, called son Nobi. It's a software product. Um, it ingests and automates all of your workflows in the, in, in the event of any failover failback, any, uh, outage, including cyber and that technology underpin a lot of what we do on the incident recovery perspective, Dells use data domain. >>We've used the software, all both solutions have all three components of the cyber incident recovery, uh, solution when they're integrated, there's real power there, right? Because now you're looking at protection, not just of the backup environ, um, but all environments, including production, you're looking at being able to scale beyond OnPrem. Um, and more importantly, you're looking at the speed to recover, right? The not needing to rehydrate the data, but to be able to recover with the RTOs and RPOs that are expected, um, of our customers on the resiliency orchestration side, the Kendra solution. Um, this is, this is push of a button fail over, fail back in the event of an outage. Um, you can recover the entire hybrid estate in the matter of minutes and what we know with respect to any outage it's costly. We know know that downtime is costly, but with respect to cyber, we know that that's more costly than a typical outage, sometimes four X, um, you don't always recover from the brand damage from the loss of customers. So being down and, and coming up as quickly as you can, with the additional data verification, data validation and assurance that you're not propagating, whatever is there is the value prop, um, that both CU, both companies are really serving. >>And where does an air gap fit in into this equation? Is that yet another layer of protection what's best practice there? >>Um, so think of the air gap is just between the data movement and the immune storage, right? You need to be able to cut connection in a way, right. That is an air gap solution. And it's based on the imutable storage that both have. >>Okay. And that would be, it could be local, I guess, but it also could be, it should be maybe remote. Yes. Mm-hmm >><affirmative> okay. Exactly. And, and the ability to manage and orchestrate that air gap is a key value prop again, of the Kendra solution. >>Okay. And so I've mentioned local or remote. I mean, obviously the trade off is recovery time, you know, uh, I guess RTO, um, but, but <laugh> and RPO. So a lot of layers is, is what I'm hearing is that's always security pros in this framework. >>Let me give you another example, the reason why this is so important. Um, most of our Dr. Processes today, they all rely on people, right? We had a large client that was impacted when we were IBM. They were impacted with pet. They had a great Dr plan. They were a customer of ours. Um, we managed that service for them. Their Dr. Plan was still people intensive. And when that attack happened, it took out the badge readers to the people that you've invested in. Can't get on site to manage the incident, can't bring up the environment. And then if you look at going back to the very beginning of our conversation, COVID being sort of, uh, another way that that happened with access and the ability to continuously monitor and have the people on site that ability was impacted. So this is where you need to invest in technology, uh, P and processes to make sure that you are as robust as you can be. And as Chris said, your ability to anticipate with stand and recover from any adverse condition, that's, that's the value prop that our global practice brings. Yeah. >>To your, to your point, the adversary is well funded and motivated. Chris, we'll give you the last word, where do, where do you wanna see this partnership go? You know, kinda what what's next? What should we look for in the coming months and in, in years? >>Yeah. I'm, you know, I think, you know, very simply, and I'm going put my CISO hat on right. For a minute, because I think it's important to speak, you know, for the customer as a customer, you know, at the end of the day, I, I think most C-suite executives do don't realize the extent to which security, continuity and disaster recovery have been separate silos. And what is shocking to our clients when they get into a ransomware event in particular is the fact that they have their, um, systems, their services, their data is locked up, their backups have been sort of implemented or have, have been, you know, sort of subverted. They call in the pros, they call in the folks that help them with the incident response. The incident responders are able to identify the ransomware strain. They're able to contain the ransomware strain, but the damage is done. >>Now, what, how do you bring the environment back? How do you that the data is good? How do you, how do you find the system configurations and load them again? In what order do you load them? What they don't realize is that security and recovery, they have to be merged together. And so what I think that we can do it, it's not just, you know, build customer demand is not just sell a solution. We can really help clients. And so my hope is that we are able to bring cyber resilience into every organization, every large enterprise out there that needs to, you know, continually service their clients and their employees. They need to stay in business that we're able to bring the solution to them in such a way that they're able to, you know, bring back their environments to serve their clients when the worst does happen. >>Great. Yes. Thank you. We're definitely seeing that data protection world and the cybersecurity world. They, they adjacencies, but they really are coming together and part of a comprehensive plan. Okay. We have to leave it there. Thanks so much folks for coming on the cube really appreciate your time and your insights. >>Thanks for having us. And >>Thank you. Thank you for watching the Cube's coverage of Dell technologies world 2022. Keep it right there. We're running all week with live coverage from the show floor. We're pumping in deep dives like this one throughout the week. So don't go away.

>> From around the globe. It's theCUBE. With digital coverage of IBM Think 2021. Brought to you by IBM. >> Welcome back to theCUBE's ongoing coverage of IBM Think 2021. The virtual cube. You know, the pandemic has caused us to really rethink this whole concept of operational resilience. So we're going to dig into that and talk about the importance of constructing a holistic resilience plan and get the perspective of some really great domain experts. Allen Downs is the Vice President in Global Cloud Security and Resiliency Services at IBM. And he's joined by Ms. Michelle Weston who is the Director of Cloud Security and Resiliency Offerings at IBM. Folks, welcome to theCUBE. Thanks for coming on. >> Thank you. >> Thank you. >> Now, before we get into it, I said, IBM, but I want to ask you Allen, about an announcement you made last month about Kyndryl, new spinout from IBM. What can you tell us? >> Very excited about the name. I think there's a lot of meaning in the name censored around new growth and censored around partnership and relationship. So if you look at the name that was announced, I think it really does typify what we set out to be as a trusted partner in the industry. All born around new growth, censored around strong partnership and relationship. So very pleased and excited. I look forward to the opportunity we have going forward. >> Yeah. Congratulations on that. Add some clarity, Martin Schroeder, new CEO, Cube alum, great exec. Love it. So good luck. Allen, let me stay with you for a second. I mean, operational resilience it means different things to different people. And we know from speaking with CIOs in our community during the pandemic, it doesn't just mean Disaster Recovery. In fact, a lot of CIO said that their business continuing strategy were too focused on DR. Allen, what does operational resilience mean from your perspective? >> So I'll answer it this way. Operational resiliency risk is defined as the quantifiable steps is defined as the quantifiable steps that any client needs to take in order to respond, recover from an unplanned outage. It sits squarely within operational risk and if you think about it operational risk is the kind of non-financial element of risk and defined within that category, operational resiliency risk is trying to identify those steps, trying to identify those steps, both preactive and reactive both preactive and reactive that a client needs to consider that they would have to take in the event of an unplanned disruption or an unplanned outage that would impact their ability to serve their clients or to serve their organization. That's how I define operational resiliency risk. >> Great. And I wonder Michelle if you can add to that, but I think, you know, I sometimes say that the pandemic was like a forced march to digital and part of that was business resilience but you know, where do we go from here? You know, we had 14 months shoved into our face and now we have some time to think about. So how should clients think about evolving their strategies in this regard? >> Yeah, well certainly with respect to what was called NewCo now, Kyndryl, our approach has been advisory-led. We will help clients along this journey. One thing that I'd like to point out and one of the journeys that we've been taking over the last couple of years is it really is about security and resiliency together. If you think of that planning and how to mitigate your operational risk, if the security and resiliency go hand in hand, they're the same people within the organization that are planning for that and worried about it. And so we had already started about three years ago to pull the two together and to have a unified value proposition for clients around security and resiliency both being advisory-led doing everything for a client from project-based to the digital consumption world, which we know clients live in today to a fully managed service all around security and resiliency together. >> Yeah. So, I mean, it's a really important topic. I mean, you heard Chair Powell last month. He was, he was on 60 Minutes saying, well, yeah, yeah. We're worried about inflation but we're way more worried about the security. So, so Allen, where, let's say you're in the virtual conference room with the board of directors, what's that conversation like? Where does it start? >> I think there is a huge concern right now with regards to security and obviously resiliency as well. But if you just think about what we've all been through and what's transpired in the last 12 months, the, what we call the threat landscape has broadened significantly. And therefore clients have had to go through a rapid transformation not just by moving employees to home base, but also their clients having a much higher expectation in terms of access to systems, access to transactions, which are all digital. So you referred to it earlier but the transformation our clients have had to go on driving a higher dependence on those systems that enable them to serve their clients digitally and enable them to and allow the employees to work remotely in this period has increased the dependencies that they have across the environment that are running many of the critical business processes. So the discussion of the boardroom is very much, are we secure? Are we safe? How do we know? How safe and secure and resilient should we be? And based on that facts about how fit, safe and secure should we be, where are we today as an organization? And I think these are the questions that are at the boardroom. It's basically from a resiliency, security perspective where should we be that supports our strategy, vision and our client expectation? And then the second question is very much, where are we today? How do we know that we are secure? How do we know that we can recover from any unplanned or unforeseen disruption to our environments? >> So Michelle, I mean Allen just mentioned the threat surface is expanding and we're just getting started. Everybody's like crazy about 5G, leaning in the Edge, IoT and that's just going to be orders of magnitude by the end of the decade compared to where it is today. So how do you think about the key steps that organizations should take to ensure operational resilience? You know, not only today, but also putting in a roadmap. >> Yeah. Yeah. And one thing that we do know from our clients is those that have actually planned for resiliency and security at the forefront. They tend to do that more effectively and more efficiently. It's much better to do that than to try to do that after an outage. You'll certainly learn a lot but that's not the experience that you want to go through. You want to have that planning and strategy in the forefront as Allen said. In terms of the threat vector, the pandemic brought that on as well. We saw a surgent of cyber attacks, opportunistic attacks. You know, we saw the best of people in the pandemic as well as the worst in people. Some of those attacks were on agencies that were trying to recover or trying to treat the public with respect to the COVID-19 pandemic. So none of us can let our guard down here. I think we can anticipate that that's only going to increase. And with the emergence of these new technologies like Cloud, we know that there's been such a massive benefit to clients. In fact those that were Cloud-enabled sustained their businesses during the pandemic. Full stop. But with that comes a lot more complexity. Those threat vectors increased, 5G, I expect to be the same. So again, resiliency and security have never been more relevant, more important. We see a lot of our clients putting budget there and those that plan for it with a strategic mindset and understand that whatever they have today may be good enough, but in the future they're going to have to invest and continue to evolve that strategy, are those that have done the best. >> Yeah. The bolt-on strategy doesn't really work that well. But, and I, and I wonder if you think about when when we talk to CSOs for example, and you ask them, what's your biggest challenge? They'll say things like lack of talent. We got too many tools. It's just as we're under the hamsters on wheels. So I would think that's, you know, unfortunately for some, but it's good for your, your business. That's a dynamic that you can help with. I mean, you're a services organization. You've got deep expertise in this. So I wonder if you could talk a little bit about that, that lack of talent that skills gap and how you guys address that. >> I think this is really the fit for managed services providers like Kyndryl. Certainly with some of our largest clients, if we look at Pettus as an example, that notion of phone a friend is really important. When it starts to go down, and you're not sure, you know, what you're going to do next, you want the expertise. You want to be able to phone someone and you want to be able to rely on them to help you recover your most critical data. One of the things clients have also been asking us for is a vaulted capability. Almost like the safe deposit box for your data and your critical applications being able to put them somewhere and then in the event of needing to recover, you certainly could call someone to help you do exactly that. >> Allen, I wonder if you could address this. I mean, I like IBM. I was, I'm a customer. I, I trust IBM, what's your relationship? Are you still going to, you know, be able to allow me to tap the pieces that I like and maybe you guys can be more agile in some respects? Maybe you could talk about that a little bit. >> Yeah, sure Dave. And many of our clients we have a long history with and a very positive experience of delivering, you know, market-leading and high, high quality of services and product. The relationship continues. So we will remain very close to IBM and we will continue to work with many of IBM's customers as well, IBM work with our customers going forward. So the relationship I believe whilst the different dynamic, will continue and I believe engenders an opportunity for growth. And, you know, we mentioned it earlier the very name signifies the fact that it's new growth. And I do think that partnership will continue and will continue together to deliver the type of service, the quality of products and services that our clients have you know, enjoyed from IBM over the last number of years. >> Michelle, I might take one of my takeaways from your earlier comments that you guys are hands on, consultative in nature. And I think about the comment I made about a lot of CIOs said we were way too, DR-focused, but when I think about DR, a lot of times it was a checkbox to the board. Hey, we got it. But when was the last time you tested it? Well, we don't test it because it's too risky to test. We do, we do fail over but we don't want to fail back because it's just too risky. Can I stress test? You know, my environment. Are we at the point now where technology and expertise will allow us to do that is that part of what you bring to the table? >> It is exactly what we bring to the table. So from a first of all, from a compliance and regulatory perspective, you no longer have that option. A lot of the auditors are asking you to demonstrate your DR plan. We have technology and I think we've talked about this before. About the automation that we have in our portfolio with resiliency orchestration that allows you to see the risk in your environment on a day-to-day basis, proactively manage it. I tried to recover this. There's a, there's a failure and then you're able to proactively address it. I also give the example from a resiliency work restoration perspective in this very powerful software automation that we have for DR. We've had clients that have come in scheduled a DR Test. It was to be all day they've ordered in lunch. And the DR Test fail over, fail back, took 22 minutes and lunch was canceled. (Dave laughs) >> I love it. >> So that is very powerful and very powerful with an auditor. >> That's awesome. Okay, guys, we got to leave it there. Really great to get the update. Best of luck to you. And congratulations. Thanks for coming on. >> Thank you. >> Thank you so much. >> All right. And thank you for watching. This is Dave Vellante for theCUBE's continuous coverage of IBM Think 2021. Be right back. (calm music)

>>from >>Around the globe. It's the cube with digital coverage of IBM think 2021 brought to you by IBM. >>Welcome back to the cubes ongoing coverage of IBM Think 2021 virtual cube, you know, the pandemic has caused us to really rethink this this whole concept of operational resilience and we're gonna dig into that and talk about the importance of constructing a holistic resilience plan and get the perspective of some really great domain experts. Alan Downs is the vice president, global Cloud security and resiliency services at IBM and he's joined by MS Michelle what? Weston who is the director of cloud security and resiliency offerings at IBM folks. Welcome to the cube. Thanks for coming on. >>Thank you. >>Now before we get into it, I said IBM but I want to ask you, alan about an announcement you made last month about Kendrell new spin out from IBM. What can you tell us? >>Very excited about the name? I think there's a lot of meaning in the name centered around new growth and censored around partnership and relationship. So if you look at the name that was announced I think it really does typify what we set out to be as a trusted partner in the industry. All born around new growth centered around strong partnership and relationship. So very pleased and excited and look forward to the opportunity we have going forward. >>Yeah congratulations on that. Had some clarity martin schroder. New ceo Cubillan. Great executive love it. So good luck. Um Alan let me stay with you for a second. I mean operational resilience it means different things to different people and we know from speaking with C. IOS in our community during the pandemic. It doesn't just mean disaster recovery. In fact a lot of C. I. O. Said that their business continuing strategy were too focused on on D. R. Ellen. What does operational resilience mean from your perspective? >>So I'll answer it this way. Operational resiliency risk is defined as the quantifiable steps that any client needs to take in order to respond, recover from an unplanned outage. It sits squarely within operational risk. And if you think about it, operational risk is the kind of non financial element of risk. And defined within that category, operational resiliency risk is trying to identify those steps both pre active and reactive that a client needs to consider that they would have to take in the event of an unplanned disruption or an unplanned outage that would impact their ability to serve their clients or to serve their organization. That's how I define operational resiliency risk. >>Great and I wonder Michelle if you can add to that but I think you know I sometimes say that the pandemic was like a forced march to digital and part of that was business resilience. But You know, where do we go from here? You know, we had 14 months shoved into our face and now we have some time to think about. So how should clients think about evolving their strategies in this regard? >>Yeah, Well, certainly with respect to what was called Newco now, Kendrell, um our approach has been advisory led. Uh we will help clients along this journey. Uh, one thing that I'd like to point out in one of the journeys that we've been taking over the last couple of years is it really is about security and resiliency together. If you think of that planning and how to mitigate your operational risk, the security and resiliency go hand in hand through the same people within the organization that are planning for that and worried about it. And so we had already started about three years ago to pull the two together and to have a unified value proposition for clients around security and resiliency, both being advisory lead, doing everything for a client from project based to the digital consumption world which we know clients live in today to a fully managed service all around security and resiliency together. >>Yeah, so I mean it's really important topic. I mean you heard Chair Powell last month. He was he was on 60 minutes saying well yeah worried about inflation, were way more worried about security. So so alan you know, were let's say you're in the virtual, you know, conference room with the board of directors. What's that conversation like? Uh where does it start? >>I think there is a huge concern right now with regard to security and obviously resiliency as well. But if you just think about what we've all been through and what's transpired in the last 12 months, the what we call the threat landscape has broadened significantly and therefore clients have had to go through a rapid transformation not just by moving employees to home base, but also their clients having a much higher expectation in terms of access to systems, access to transactions which are all digital. So you referred to it earlier. But the transformation, our clients have had to go on driving a higher dependence on those systems that enable them to serve their clients digitally and enable them to allow the employees to work remotely in this period has increased the dependencies that they have across the environment that are running many of the critical business processes. So the discussion in the boardroom is very much are we secure? Are we safe? How do we know how safe and secure and resilient should we be? And based on that fact about how safe and secure should we be? Where are we today as an organization? And I think these are the questions that are at the boardroom is basically from a resiliency security perspective, where should we be that supports our strategy vision and our client expectation? And then the second question is very much where are we today? How do we know that we are secure? How do we know that we can recover from any unplanned or unforeseen disruption to our environments? >>So Michelle, I mean I just mentioned the threat surface is expanding and we're just getting started, everybody's like crazy about five G leaning in the edge Iot and that's just uh this could be orders of magnitude by the end of the decade compared to where it is today. So how do you think about the key steps that organizations should should take to ensure operational resilience, you know, not only today, but also putting in a road map. >>Yeah, yeah. And and one thing that we do know from our clients is those that have actually planned for resiliency and security at the forefront. They tend to do that more effectively and more efficiently. Um It's much better to do that than to try to do that after an outage. You certainly learn a lot. Um but that's not the experience that you want to go through. You want to have that planning and strategy in the forefront. As Alan said in terms of the threat vector, the pandemic brought that on as well. We saw surgeons Of cyberattacks, opportunistic attacks. Um you know, we saw the best of people in the pandemic as well as the worst in people. Some of those attacks were on agencies that we're trying to recover. We're trying to treat the public with respect to the COVID-19 pandemic. So none of us can let our guard down here. I think we can anticipate that that's only going to increase. And with the emergence of these new technologies like cloud, we know that there's been such a massive benefit to clients. In fact those that were cloud enabled to sustain their businesses during the pandemic full stop. But with that comes a lot more complexity. Those threat vectors increase five G. I expect to be the same. So again, resilience and security have never been more relevant. More important, we see a lot of our clients putting budget there and those that plan for it with a strategic mindset and understand that whatever they have today may be good enough, but in the future they're going to have to invest and continue to evolve that strategy. Are those that have done the best. >>Yeah, the bolt on strategy doesn't doesn't really work that well, but and I wonder if you think about when we talk to CSOS for example, and you ask them what's your biggest challenge? They'll say things like lack of talent. We got too many tools. It's just as we're on the hamsters on wheels. So I would think that's, you know, unfortunately for some, but it's good for your, your business. That's that's a dynamic that you can help with. I mean you're a services organization, you got deep expertise in this. So I wonder if you could, could talk a little bit about that, that lack of talent, that skills gap and how you guys address that. >>I think this is really the fit for managed services providers like Kendrell, um, certainly with some of our largest clients, if we look at Peta as an example, that notion of phone a friend is really important when it starts to go down and you're not sure what you're gonna do next. You want the expertise, you want to be able to phone someone and you want to be able to rely on them to help you recover your most critical data. One of the things clients have also been asking us for is a vaulted capability, almost like the safe deposit box for your data and your critical applications. Being able to put them somewhere and then in the event of needing to recover, um, you certainly could call someone to help you do exactly that >>Ellen. I wonder if you can address this. I mean, I like IBM I was I'm a customer. I trust IBM. What's your relationship? Are you still gonna, you know, be able to allow me to tap the pieces that that I like and maybe you guys can be more agile in some respects, maybe you can talk about that a little bit. >>She has Sure, Dave and many of our clients, we have a long history with a very positive experience of delivering, you know, market leading and high high quality of services and product the relationship continue. So we will remain very close to IBM and we will continue to work with many of IBM's customers as will IBM work with our customers going forward. So the relationship, I believe whilst a different dynamic will continue and I believe engenders an opportunity for growth and you know, we mentioned earlier the very name signifies the fact that it's new growth and I do think that that partnership will continue and we'll continue together to deliver the type of service, the quality of products and services that our clients have, you know, enjoyed from IBM over the last number of years, >>Michelle my, one of my takeaway from your earlier comments as you guys are hands on consultative in nature. Um, and I think about the comment I made about a lot of Ceo said we were way too d our focus. But when I think about d are a lot of times it was a checkbox to the board. Hey, we got it. But it was last time you tested it. Well, we don't test it because it's too risky to test. You know, we, we do fail over, but we don't fail back because it's just too risky. Can I stress test, you know, my environment, we, at the point now where technology and expertise will allow us to do that is that part of what you bring to the table? >>It is exactly exactly what we bring to the table. So from a first of all, from a compliance and regulatory perspective, you no longer have that option. A lot of the auditors are asking you to demonstrate your d our plan. We have technology and I think we've talked about this before about the automation that we have in our portfolio with resiliency orchestration that allows you to see the risk in your environment on a day to day basis. Proactively manage it. I tried to recover this, there's a there's a failure and then you're able to proactively address it. I also give the example from a resiliency orchestration perspective in this very powerful software automation that we have for D. R. We've had clients that have come in scheduled A. D. R. Test, it was to be all day they've ordered in lunch And the D. R. test fail over failed back took 22 minutes and lunch was canceled. >>I love >>it. Very powerful and very powerful with an auditor. >>That's awesome. Okay guys, we've got to leave it there. Really great to get the update. Best of luck to you and congratulations. Thanks for coming on. >>Thank you so much >>and thank you for watching. This is Dave Volonte for the cubes continuous coverage of IBM think 2021 right back. >>Mhm.

>> From Times Square, in the heart of New York City, it's theCUBE. Covering Imagine 2018. Brought to you by Automation Anywhere. >> Hey, welcome back everybody. Jeff Frick here with theCUBE. We're in Manhattan at the Automation Everywhere Imagine 2018. About 1,100 people talking about RPA, Robotics Process Automation, bots, really bringing automation to the crappy processes that none of us like to do in our day to day job. And, we're excited to have a practitioner. He's out in the field. He's talking to customers all the time. It's Weston Jones, and he's the global intelligent automation leader for EY. Weston, great to see you. >> Yeah, thank you, good to be here. >> Absolutely, so it's funny, you said you've been with these guys for a number of years, so when did you get started, how did you see the vision when nobody else saw it, and here we are five years later, I think, since you first met 'em. >> Oh, I know, it's just funny. I mean, years ago I saw Automation Anywhere at conferences. They were one of the small booths, just like everybody else was, talking about automation. I watched them for several years, and then I decided one year when we were looking at some of our offerings to bring in RPA and talk to our leadership about it, and kinda the light bulbs went off. So, from five, six years ago 'til today we've been working with them, and it's really amazing to see kind of how things have changed, and how the adoption has taken place. >> You know, it's such a big moment in a startup, especially software company, when you get a big global integrator like you guys to jump in, you know, advisory service. It's really hard to do. I've been in that position myself, and you guys don't make the move unless you really see a big opportunity. So, what did you see in terms of the big opportunity that made you, you know, basically bet your career on this vertical? >> Well, so when I went to our leadership, in the meeting I had our global shared services leader. So, we have 7,000 plus people on our shared services, and he was very skeptical. We had to do 20 plus proof of concepts with him, and HR, IT, finance, et cetera, to get him excited about it. Now, he's our biggest fan, and actually we promoted him to run our global internal automation team where now we think we're one of the largest users of automation. We're one of the biggest users within tax. We use Automation Anywhere within tax. We have over 750 bots working, and we have a goal to have 10,000 plus by 2022. So, we're really pushing the bar in scaling. >> From 750 to 10,000, what are we, 2018, in four years. >> In four years. That's our goal. >> So, where did you find the early successes, what kind of bots specifically, what type of processes are kind of right for people that are interested, see the potential, but aren't really sure kinda how to get started, or to get that early success? >> Yeah, I mean, it's just almost like anything else, the quick wins, you know. Start with things that are very rules-based, that have a lot of people, FTs associated with them. You know, our thing wasn't that we were actually eliminating FTs, we were just developing capacity, 'cause we're a company that's growing, so instead of hiring more and more people, we took all that mundane work out of people's jobs and allowed them to focus on things that were more value-added. So, the block and tackle stuff-- >> Like what? Like, give me a couple of, you know, just simple stuff-- >> well, we have like HR onboarding, you know, we onboard 60,000 people a year. HR onboarding is something that's very repetitive activity, logging in and out of multiple systems. And, it was something where we were hiring HR professionals that knew how to do talent management, that knew how to do all these things we really wanted them to do, but we had 'em focused on doing a lot of very transactional type activities. So, we said why don't we use the technology for that. Let's free these people up so they can then focus on developing talent, career ladders, other things that we really wanted them to focus on. Other things like, you know, payments, matching, and payment application, things like that, password resets, you know, a lot of stuff that you, I mean, you can just think of in your head. A lot of stuff in finance, a lot of stuff in HR and IT. Even our supply chain, too. We're doing like T and Es, we're doing a lot of automation in our T and E area. But, that to say, I mean, I've mentioned all back office things. We're also doing a lot of front office. So, for example, in our tax department we use almost exclusively Automation Anywhere to do tax returns for clients. And, we have, I think, over a million plus hours that we've eliminated using Automation Anywhere. >> Now, how do you Automation Anywhere a tax return? >> Well, tax return is a very complex set of rules, and you basically, once you kind of load the rules in for certain activities, it's stuff like pulling data from one system into another, you know, doing multiple taxed jurisdictions. >> Is it just like particular steps within that, you just kinda pick off one little process at a time, one little process at a time? >> True, and then you can also put in, you can do a nice interface in the front, and you can have people giving you the data, and then you let the automation then get the data to the right parts within the tax return. >> So, I'm curious in terms of the people that create the bots. Who are they, kinda what skill sets do they have, and do you see that changing over time as you try to go from 750, whatever it is, a 20x multiple, over four years? Do you see kinda the population of people that are able to create and implement the bots growing? How do you, kinda, managing the supply side on on that? >> We have a philosophy that 70% of it's process, 30% of it's technology. We're fortunate that in our advisory area across all the major functional areas, supply chain, HR, finance, et cetera, we have process experts. So, we use those process experts to get the process down, and then what we do is we have core development teams around the world. We have a big team in India, a big team in Costa Rica. We have a team in China, and elsewhere. And, those are the developers. And, so our process people map out the process and then hand that off to the developer. So, developers, you know, we basically, I mean, with Automation Anywhere's help, we've trained them to do the work and they've made it more and more, as time goes on, they made it easier and easier for them to develop bots. And, so We've been able to take people almost right out of college. We've hired some high school students. We take people that, you know, two thirds of the American population doesn't have a college degree, so we hire non-college degrees and teach them how to do this. Not that it's easy, and to be really good you have to have time and experience, but we can teach them to do these types of activities for us. >> That's amazing. So, I wonder if you can share what are some of the biggest surprises, you know, kind of implementation surprises, or ROI types of surprises that you found in implementing these 750. >> Yeah, so one thing I tell people about is if you talk about the Gartner Hype Curve, you go up and you fall into the valley of disillusionment, and, you know, there's gonna be four or five of those valleys that are gonna happen, and you just need to power through them because the technology is so compelling, and the benefits are so compelling. I mean, there's over a dozen benefits whether it's cost savings, improved security, better accuracy, whatever. So, some of the surprises were scaling. Like, when I talk about the DIPSS, the D-I-P-S-S, DIPPS, the first one is gonna be data. People are gonna realize that their data isn't quite there in order to do the more intelligent activities. The integration, so integrating the RPA with the more intelligent pieces of the IQ bot, and other things, how do you do those integrations, how do you take other tools outside of that and integrate them. The third is penetration. I mean, penetration is very small right now. What happens is people tend to look at a whole process that needs to be automated when what you need to do is you need to think about breaking those processes apart. Like FPNA, for example, may have a couple dozen steps to it, but there are pockets of steps that are very automatable. For example, pulling data, structuring it, normalizing it, getting it into some kind of report, that can all be done by automation, then hand it off to someone to do more cognitive activities. So, the penetration is very small right now, but will continue to grow. The savings, you know, have realistic expectations on savings. When this first came out of the door a lot of people were talking very, very high numbers. I mean, you can get it every once in a while, but, the saving numbers, just be realistic about that. And, the last part is scaling. We found scaling to be something that, you know, at the time when we were doing it, very few people had done it. So, to figure out how do you scale, and how do you develop a bot control room, how do you manage the bots, how do you manage the bots interfacing with people, how do you manage the bots interfacing with other technologies. It's a lot more to it than just putting the bot up and letting it work, because they need care and feeding ongoing, because it's not related to the Automation Anywhere technology, it's more of the other things it touches, like website changes, like upgrades to different systems that the bot has to execute with. Those are gonna constantly change and you just need to make sure you're adjusting the bot to actually work in those environments. So, those are kinda the four or five things that we've seen. And, when we go from 750, to 1,000, to 10,000, I mean, we think we're gonna see much more orchestration type things. You know, how do you orchestrate in a more automated way across the bots, the people, and then the other technology. >> Right, it's funny on the scale issue 'cause they were talking about, you know, how do you go from 10 bots, you got 750 to 10,000, and there's been a concept under it that they are a digital workforce, implying that you have to manage 'em like a workforce. You gotta hire 'em, you gotta train 'em, you gotta put 'em in place, you gotta kinda keep an eye on 'em, you gotta review 'em every now and then, and really it's an active management process, it's not just set and forget. >> Yeah, we're hoping that we'll have, I mean, we have some of this already, but we'll have bots managing bots. Well, bots auditing bots. We'll have bots orchestrating bots. That's all gonna eventually happen. I think we can do some of it today, but it's gonna be more and more common. The orchestration piece is really the thing that is gonna be new, that is gonna drive a lot of people this hard to scale. >> The other two consistent themes that you just touched on that we talked a little bit before we turned the cameras on, is Amara's Law, my favorite. You know, we overestimate the short term, which Gartner might call the Hype cycle, but we underestimate in the long term. Really, the other one is kinda just DevOps, and there's DevOps as a way to write code, but I think, more importantly, is DevOps as a culture, which is just look for little wins, little wins, little wins, little wins, little wins, and, before you know it, you've automated a lot and you're gonna start seeing massive returns on that effort versus the, oh, let's throw it in, we're gonna get this tremendous cost savings on day zero, day one, or day 10, or whatever it is. That's really not the strategy. >> Well, I think a lot of people maybe don't like to hear this, but it's a journey. I mean, you start out using the technology where you can. So, it's not a technology play, it's solving your biggest, most complicated problems, that's the key. And, whatever technology you need to do that, use that. So, you do the RPA, then you get more benefit when you add the IQ bots, and the intelligent stuff, and you get more benefit when you start adding, you know, technologies that are even ancillary, like Blockchain, IoT, and things like that. You'll get more and more kind of benefits from this technology. >> All right, Weston, well, thank you for sharing your stories. It's good to get it from the front lines. And, good luck on making 20,000 bots in four years. >> Thank you, thank you. >> He's Weston, I'm Jeff, you're watching theCUBE from Automation Anywhere Imagine 2018. Thanks for watching. (upbeat music)

(upbeat music) >> You got it, it's theCUBE. We are in Vegas. This is the Cube's live coverage day one of the full event coverage of AWS reInvent '22 from the Venetian Expo Center. Lisa Martin here with Dave Vellante. We love being in Vegas, Dave. >> Well, you know, this is where Super Cloud sort of was born. >> It is. >> Last year, just about a year ago. Steve Mullaney, CEO of of Aviatrix, you know, kind of helped us think it through. And we got some fun stories around. It's happening, but... >> It is happening. We're going to be talking about Super Cloud guys. >> I guess I just did the intro, Steve Mullaney >> You did my intro, don't do it again. >> Sorry I stole that from you, yeah. >> Steve Mullaney, joined just once again, one of our alumni. Steve, great to have you back on the program. >> Thanks for having me back. >> Dave: It's happening. >> It is happening. >> Dave: We talked about a year ago. Net Studio was right there. >> That was two years. Was that year ago, that was a year ago. >> Dave: It was last year. >> Yeah, I leaned over >> What's happening? >> so it's happening. It's happening. You know what, the thing I noticed what's happening now is the maturity of the cloud, right? So, if you think about this whole journey to cloud that has been, what, AWS 12 years. But really over the last few years is when enterprises have really kind of joined that journey. And three or four years ago, and this is why I came out of retirement and went to Aviatrix, was they all said, okay, now we're going to do cloud. You fast forward now three, four years from now, all of a sudden those five-year plans of evacuating the data center, they got one year left, two year left, and they're going, oh crap, we don't have five years anymore. We're, now the maturity's starting to say, we're starting to put more apps into the cloud. We're starting to put business critical apps like SAP into the cloud. This is not just like the low-hanging fruit anymore. So what's happening now is the business criticality, the scale, the maturity. And they're all now starting to hit a lot of limits that have been put into the CSPs that you never used to hit when you didn't have business critical and you didn't have that scale. They were always there. The rocks were always there. Just it was, you never hit 'em. People are starting to hit 'em now. So what's happening now is people are realizing, and I'm going to jump the gun, you asked me for my bumper sticker. The bumper sticker for Aviatrix is, "Good enough is no longer good enough." Now it's funny, it came in a keynote today, but what we see from our customers is it's time to upgrade the native constructs of networking and network security to be enterprise-grade now. It's no longer good enough to just use the native constructs because of a lack of visibility, the lack of controls, the lack of troubleshooting capabilities, all these things. "I now need enterprise grade networking." >> Let me ask you a question 'cause you got a good historical perspective on the industry. When you think about when Maritz was running VMWare. He was like any app, he said basically we're building a software mainframe. And they kind of did that, right? But then they, you know, hit the issue with scale, right? And they can't replicate the cloud. Are there things that we can draw from that experience and apply that to the cloud? What's the same, what's different? >> Oh yeah. So, 1992, do you remember what happened in 1992? I do this, weird German software company called SAP >> Yeah, R3. announced a release as R/3. Which was their first three-tier client-server application of SAP. Before that it ran on mainframes, TCP/IP. Remember that Protocol War? Guess what happened post-1992, everybody goes up like this. Infrastructure completely changes. Cisco, EMC, you name it, builds out these PCE client-server architectures. The WAN changes, MPLS, the campus, everything's home running back to that data center running SAP. That was the last 30 years ago. Great transformation of SAP. They've did it again. It's called S/4Hana. And now it's running and people are switching to S/4Hana and they're moving to the cloud. It's just starting. And that is going to alter how you build infrastructure. And so when you have that, being able to troubleshoot in hours versus minutes is a big deal. This is business critical, millions of dollars. This is not fun and games. So again, back to my, what was good enough for the last three or four years for enterprises no longer good enough, now I'm running business critical apps like SAP, and it's going to completely change infrastructure. That's happening in the cloud right now. And that's obviously a significant seismic shift, but what are some of the barriers that customers have been able to eliminate in order to get there? Or is it just good enough isn't good enough anymore? >> Barriers in terms of, well, I mean >> Lisa: The adoption. Yeah well, I mean, I think it's all the things that they go to cloud is, you know, the complexity, really, it's the agility, right? So the barrier that they have to get over is how do I keep the developer happy because the developer went to the cloud in the first place, why? Swipe the credit card because IT wasn't doing their job, 'cause every time I asked them for something, they said no. So I went around 'em. We need that. That's what they have to overcome in the move to the cloud. That is the obstacle is how do I deliver that visibility, that control, the enterprise, great functionality, but yet give the developer what they want. Because the minute I stop giving them that swipe the card operational model, what do you think they're going to do? They're going to go around me again and I can't, and the enterprise can't have that. >> That's a cultural shift. >> That's the main barrier they've got to overcome. >> Let me ask you another question. Is what we think of as mission critical, the definition changing? I mean, you mentioned SAP, obviously that's mission critical for operations, but you're also seeing new applications being developed in the cloud. >> I would say anything that's, I call business critical, same thing, but it's, business critical is internal to me, like SAP, but also anything customer-facing. That's business critical to me. If that app goes down or it has a problem, I'm not collecting revenue. So, you know, back 30 years ago, we didn't have a lot of customer-facing apps, right? It really was just SAP. I mean there wasn't a heck of a lot of cust- There were customer-facing things. But you didn't have all the digitalization that we have now, like the digital economy, where that's where the real explosion has come, is you think about all the customer-facing applications. And now every enterprise is what? A technology, digital company with a customer-facing and you're trying to get closer and closer to who? The consumer. >> Yeah, self-service. >> Self-service, B2C, everybody wants to do that. Get out of the middle man. And those are business critical applications for people. >> So what's needed under the covers to make all this happen? Give us a little double click on where you guys fit. >> You need consistent architecture. Obviously not just for one cloud, but for any cloud. But even within one cloud, forget multicloud, it gets worst with multicloud. You need a consistent architecture, right? That is automated, that is as code. I can't have the human involved. These are all, this is the API generation, you've got to be able to use automation, Terraform. And all the way from the application development platform you know, through Jenkins and all other software, through CICD pipeline and Terraform, when you, when that developer says, I want infrastructure, it has to go build that infrastructure in real time. And then when it says, I don't need it anymore it's got to take it away. And you cannot have a human involved in that process. That's what's completely changed. And that's what's giving the agility. And that's kind of a cloud model, right? Use software. >> Well, okay, so isn't that what serverless does, right? >> That's part of it. Absolutely. >> But I might still want control sometimes over the runtime if I'm running those mission critical applications. Everything in enterprise is a heterogeneous thing. It's like people, people say, well there's going to, the people going to repatriate back to on-prem, they are not repatriating back to on-prem. >> We were just talking about that, I'm like- >> Steve: It's not going to happen, right? >> It's a myth, it's a myth. >> And there's things that maybe shouldn't have ever gone into the cloud, I get that. Look, do people still have mainframes? Of course. There's certain things that you just, doesn't make sense to move to the new generation. There were things, certain applications that are very static, they weren't dynamic. You know what, keeping it on-prem it's, probably makes sense. So some of those things maybe will go back, but they never should have gone. But we are not repatriating ever, you know, that's not going to happen. >> No I agree. I mean, you know, there was an interesting paper by Andreessen, >> Yeah. >> But, I mean- >> Steve: Yeah it was a little self-serving for some company that need more funding, yeah. You look at the numbers. >> Steve: Yeah. >> It tells the story. It's just not happening. >> No. And the reason is, it's that agility, right? And so that's what people, I would say that what you need to do is, and in order to get that agility, you have to have that consistency. You have to have automation, you have to get these people out of the way. You have to use software, right? So it's that you have that swipe the card operational model for the developers. They don't want to hear the word no. >> Lisa: Right. >> What do you think is going to happen with AWS? Because we heard, I don't know if you heard Selipsky's keynote this morning, but you've probably heard the hallway talk. >> Steve: I did, yeah. >> Okay. You did. So, you know, connecting the dots, you know doubling down on all the primitives, that we expected. We kind of expected more of the higher level stuff, which really didn't see much of that, a little bit. >> Steve: Yeah. So, you know, there's a whole thing about, okay, does the cloud get commoditized? Does it not? I think the secret weapon's the ecosystem, right? Because they're able to sell through with guys like you. Make great margins on that. >> Steve: Yeah, well, yeah. >> What are your thoughts though on the future of AWS? >> IAS is going to get commoditized. So this is the fallacy that a lot of the CSPs have, is they thought that they were going to commoditize enterprise. It never happens that way. What's going to happen is infrastructure as a service, the lower level, which is why you see all the CSPs talking about what? Oracle Cloud, industry cloud. >> Well, sure, absolutely, yeah. >> We got to get to the apps, we got to get to SAP, we got to get to all that, because that's not going to get commoditized, right. But all the infrastructural service where AWS is king that is going to get commoditized, absolutely. >> Okay, so, but historically, you know Cisco's still got 60% plus gross margins. EMC always had good margin. How pure is the lone survivor in Flash? They got 70% gross margins. So infrastructure actually has always been a pretty good business. >> Yeah that's true. But it's a hell of a lot easier, particularly with people like Aviatrix and others that are building these common architectural things that create simplicity and abstract the way the complexities of underneath such that we allow your network to run an AWS, Azure, Google, Oracle, whatever, exactly the same. So it makes it a hell of a lot easier >> Dave: Super cloud. >> to go move. >> But I want to tap your brain because you have a good perspective of this because servers used to be a great margin business too on-prem and now it's not. It's a low margin business 'cause all the margin went to Intel. >> Yeah. But the cloud guys, you know, AWS in particular, makes a ton of dough on servers, so, or compute. So it's going to be interesting to see over time if that gets com- that's why they're going so hard after silicon. >> I think if they can, I think if you can capture the workload. So AWS and everyone else, as another example, this SAP, they call that a gravity workload. You know what gravity workload is? It's a black hole. It drags everything else with it. If you get SAP or Oracle or a mainframe app, it ain't going anywhere. And then what's going to happen is all your other apps are going to follow it. So that's what they're all going to fight for, is type of app. >> You said something earlier about, forget multicloud, for a moment, but, that idea of the super cloud, this abstraction layer, I mean, is that a real business value for customers other than, oh I got all these clouds, I need 'em to work together. You know, from your perspective from Aviatrix perspective, is it an opportunity for you to build on top of that? Or are you just looking at, look, I'm going to do really good work in AWS, in Azure? Now we're making the same experience. >> I hear this every single day from our customers is they look and they say, good enough isn't good enough. I've now hit the point, I'm hitting route limitations. I'm hitting, I'm doing things manually, and that's fine when I don't have that many applications or I don't have mission critical. The dogs are eating the dog food, we're going into the cloud and they're looking and then saying this is not an operational model for me. I've hit the point where I can't keep doing this, I can't throw bodies at this, I need software. And that's the opportunity for us, is they look and they say, I'm doing it in one cloud, but, and there's zero chance I'm going to be able to figure that out in the two or three other clouds. Every enterprise I talk to says multicloud is inevitable. Whether they're in it now, they all know they're going to go, because it's the business units that demand it. It's not the IT teams that demand it, it's the line of business that says, I like GCP for this reason. >> The driver's functionality that they're getting. >> It's the app teams that say, I have this service and GCP's better at it than AWS. >> Yeah, so it's not so much a cost game or the end all coffee mug, right? >> No, no. >> Google does this better than Microsoft, or better than- >> If you asked an IT person, they would rather not have multicloud. They actually tried to fight it. No, why would you want to support four clouds when you could support one right? That's insane. >> Dave and Lisa: Right. If they didn't have a choice and, and so it, the decision was made without them, and actually they weren't even notified until day before. They said, oh, good news, we're going to GCP tomorrow. Well, why wasn't I notified? Well, we're notifying you now. >> Yeah, you would've said, no. >> Steve: This is cloud bottle, let's go. >> Super cloud again. Did you see the Berkeley paper, sky computing I think they call it? Down at Berkeley, yep Dave Linthicum from Deloitte. He's talking about, I think he calls it meta cloud. It's happening. >> Yeah, yeah, yeah. >> It's happening. >> No, and because customers, customers want that. They... >> And talk about some customer example or two that you think really articulates the value of why it's happening and the outcomes that it's generating. >> I mean, I was just talking to Lamb Weston last night. So we had a reception, Lamb Weston, huge, frozen potatoes. They serve like, I dunno, some ungodly percentage of all the french fries to all the fast food. It's unbelievable what they do. Do you know, they have special chemicals they put on the french fries. So when you get your DoorDash, they stay crispy longer. They've invented that patented it. But anyway, it's all these businesses you've never heard of and they do all the, and again, they're moving to SAP or they're actually SAP in the cloud, they're one of the first ones. They did it through Accenture. They're pulling it back off from Accenture. They're not happy with the service they're getting. They're going to use us for their networking and network security because they're going to get that visibility and control back. And they're going to repatriate it back from a managed service and bring it back and run it in-house. And the SAP basis engineers want it to happen because they see the visibility and control that the infrastructure guy's going to get because of us, which leads to, all they care about is uptime and performance. That's it. And they're going to say the infrastructure team's going to lead to better uptime and better performance if it's running on Aviatrix. >> And business performance and uptime, business critical >> That is the business. That is the business. >> It is. So what are some of the things next coming down the pike from Aviatrix? Any secret sauce you can share? >> Lot of secrets. So, two secrets. One, the next thing people really want to do, embedded network security into the network. We've kind of talked about this. You're going to be seeing some things from us. Where does network security belong? In the network. Embedded in the fabric of the network, not as this dumb device called the next-gen firewall that you steer traffic to. It has to be into the fabric of what we do, what we call airspace. You're going to see us talk about that. And then the next thing, back to the maturity of the cloud, as they build out the core, guess what they're doing? It's this thing called edge, Dave, right? And guess what they're going to do? It's not about connecting the cloud to the edge to the cloud with dumb things like SD-WAN, right? Or SaaS. It's actually the other way around. Go into the cloud, turn around, look out at the edge and say, how do I extend the cloud out to the edge, and make it look like a VPC. That's what people are doing. Why, 'cause I want the operational model. I want all the things that I can do in the cloud out at the edge. And everyone knows it's been in networking. I've been in networking for 37 years. He who wins the core does what? Wins the edge, 'cause that's what happens. You do it first in the core and then you want one architecture, one common architecture, one consistent way of doing everything. And that's going to go out to the edge and it's going to look like a VPC from an operational model. >> And Amazon's going to support that, no doubt. >> Yeah, I mean every, you know, every, and then it's just how do you want to go do that? And us as the networking and network security provider, we're getting dragged to the edge by our customer. Because you're my networking provider. And that means, end to end. And they're trying to drag us into on-prem too, yeah. >> Lot's going on, you're going to have to come back- >> Because they want one networking vendor. >> But wait, and you say what? >> We will never do like switches and any of the keep Arista, the Cisco, and all that kind of stuff. But we will start sucking in net flow. We will start doing, from an operational perspective, we will integrate a lot of the things that are happening in on-prem into our- >> No halfway house. >> Copilot. >> No halfway house, no two architectures. But you'll take the data in. >> You want one architecture. >> Yeah. >> Yeah, totally. >> Right play. >> Amazing stuff. >> And he who wins the core, guess what's more strategic to them? What's more strategic on-prem or cloud? Cloud. >> It flipped three years ago. >> Dave: Yeah. >> So he who wins in the clouds going to win everywhere. >> Got it, We'll keep our eyes on that. >> Steve: Cause and effect. >> Thank you so much for joining us. We've got your bumper sticker already. It's been a great pleasure having you on the program. You got to come back, there's so, we've- >> You posting the bumper sticker somewhere? >> Lisa: It's going to be our Instagram. >> Oh really, okay. >> And an Instagram sto- This is new for you guys. Always coming up with new ideas. >> Raising the bar. >> It is, it is. >> Me advance, I mean, come on. >> I love it. >> All right, for our guest Steve Mullaney and Dave Vellante, I'm Lisa Martin. You're watching theCUBE, the leader in live enterprise and emerging tech coverage.

>>Live from San Diego, California It's the Q covering Koopa and Cloud Native Cot brought to you by Red Cloud, Native Computing Pounding and its ecosystem March. >>Welcome back to the Cube here at Q. Khan Club native Khan, 2019 in San Diego, California Instrumental in my co host is Jon Cryer and first of all, happy to welcome back to the program. Diane Mueller, who is the technical of the tech lead of cloud native technology. I'm sorry. I'm getting the wrong That's director of community development Red Hat, because renew. Goodbye is the technical lead of cognitive technologies at in video game to the end of day one. I've got three days. I gotta make sure >>you get a little more Red Bull in the conversation. >>All right, well, there's definitely a lot of energy. Most people we don't even need Red Bull here because we're a day one. But Diane, we're going to start a day zero. So, you know, you know, you've got a good group of community of geeks when they're like Oh, yeah, let me fly in a day early and do like 1/2 day or full day of deep dives. There So the Red Hat team decided to bring everybody on a boat, I guess. >>Yeah. So, um, open ships Commons gathering for this coup con we hosted at on the inspiration Hornblower. We had about 560 people on a boat. I promised them that it wouldn't leave the dock, but we deal still have a little bit of that weight going on every time one of the big military boats came by. And so people were like a little, you know, by the end of the day, but from 8 a.m. in the morning till 8 p.m. In the evening, we just gathered had some amazing deep dives. There was unbelievable conversations onstage offstage on we had, ah, wonderful conversation with some of the new Dev ops folks that have just come on board. That's a metaphor for navigation and Coop gone. And and for events, you know, Andrew Cliche for John Willis, the inevitable Crispin Ella, who runs Open Innovation Labs, and J Bloom have all just formed the global Transformation Office. I love that title on dhe. They're gonna be helping Thio preach the gospel of Cultural Dev ops and agile transformation from a red hat office From now going on, there was a wonderful conversation. I felt privileged to actually get to moderate it and then just amazing people coming forward and sharing their stories. It was a great session. Steve Dake, who's with IBM doing all the SDO stuff? Did you know I've never seen SDO done so well, Deployment explains so well and all of the contents gonna be recorded and up on Aaron. We streamed it live on Facebook. But I'm still, like reeling from the amount of information overload. And I think that's the nice thing about doing a day zero event is that it's a smaller group of people. So we had 600 people register, but I think was 560 something. People show up and we got that facial recognition so that now when they're traveling through the hallways here with 12,000 other people, that go Oh, you were in the room. I met you there. And that's really the whole purpose for comments. Events? >>Yeah, I tell you, this is definitely one of those shows that it doesn't take long where I say, Hey, my brain is full. Can I go home. Now. You know I love your first impressions of Q Khan. Did you get to go to the day zero event And, uh, what sort of things have you been seeing? So >>I've been mostly I went to the lightning talks, which were amazing. Anything? Definitely. There. A number of shout outs to the GPU one, of course. Uh, friend in video. But I definitely enjoyed, for example, of the amazing D. M s one, the one about operators. And generally all of them were very high quality. >>Is this your first Q? Khan, >>I've been there. I've been a year. This is my third con. I've been accused in Europe in the past. Send you an >>old hat old hand at this. Well, before we get into the operator framework and I wanna love to dig into this, I just wanted to ask one more thought. Thought about open shift, Commons, The Commons in general, the relationship between open shift, the the offering. And then Okay, the comments and okay, D and then maybe the announcement about about Okay. Dee da da i o >>s. Oh, a couple of things happened yesterday. Yesterday we dropped. Okay, D for the Alfa release. So anyone who wants to test that out and try it out it's an all operators based a deployment of open shift, which is what open ship for is. It's all a slightly new architectural deployment methodology based on the operator framework, and we've been working very diligently. Thio populate operator hub dot io, which is where all of the upstream projects that have operators like the one that Reynolds has created for in the videos GP use are being hosted so that anyone could deploy them, whether on open shift or any kubernetes so that that dropped. And yesterday we dropped um, and announced Open Sourcing Quay as project quay dot io. So there's a lot of Io is going on here, but project dia dot io is, um, it's a fulfillment, really, of a commitment by Red Hat that whenever we do an acquisition and the poor folks have been their acquired by Cora West's and Cora Weston acquired by Red Hat in an IBM there. And so in the interim, they've been diligently working away to make the code available as open source. And that hit last week and, um, to some really interesting and users that are coming up and now looking forward to having them to contribute to that project as well. But I think the operator framework really has been a big thing that we've been really hearing, getting a lot of uptake on. It's been the new pattern for deploying applications or service is on getting things beyond just a basic install of a service on open shift or any kubernetes. And that's really where one of the exciting things yesterday on we were talking, you know, and I were talking about this earlier was that Exxon Mobil sent a data scientist to the open ship Commons, Audrey Resnick, who gave this amazing presentation about Jupiter Hub, deeper notebooks, deploying them and how like open shift and the advent of operators for things like GP use is really helping them enable data scientists to do their work. Because a lot of the stuff that data signs it's do is almost disposable. They'll run an experiment. Maybe they don't get the result they want, and then it just goes away, which is perfect for a kubernetes workload. But there are other things you need, like a Jeep use and work that video has been doing to enable that on open shift has been just really very helpful. And it was It was a great talk, but we were talking about it from the first day. Signs don't want to know anything about what's under the hood. They just want to run their experiments. So, >>you know, let's like to understand how you got involved in the creation of the operator. >>So generally, if we take a step back and look a bit at what we're trying to do is with a I am l and generally like EJ infrastructure and five G. We're seeing a lot of people. They're trying to build and run applications. Whether it's in data Center at the and we're trying to do here with this operator is to bring GPS to enterprise communities. And this is what we're working with. Red Hat. And this is where, for example, things like the op Agrestic A helps us a lot. So what we've built is this video Gee, few operator that space on the upper air sdk where it wants us to multiple phases to in the first space, for example, install all the components that a data scientist were generally a GPU cluster of might want to need. Whether it's the NVIDIA driver, the container runtime, the community's device again feast do is as you go on and build an infrastructure. You want to be able to have the automation that is here and, more importantly, the update part. So being able to update your different components, face three is generally being able to have a life cycle. So as you manage multiple machines, these are going to get into different states. Some of them are gonna fail, being able to get from these bad states to good states. How do you recover from them? It's super helpful. And then last one is monitoring, which is being able to actually given sites dr users. So the upper here is decay has helped us a lot here, just laying out these different state slips. And in a way, it's done the same thing as what we're trying to do for our customers. The different data scientists, which is basically get out of our way and allow us to focus on core business value. So the operator, who basically takes care of things that are pretty cool as an engineer I lost due to your election. But it doesn't really help me to focus on like my core business value. How do I do with the updates, >>you know? Can I step back one second, maybe go up a level? The problem here is that each physical machine has only ah limited number of NVIDIA. GPU is there and you've got a bunch of containers that maybe spawning on different machines. And so they have to figure out, Do I have a GPU? Can I grab one? And if I'm using it, I assume I have to reserve it and other people can't use and then I have to give it up. Is that is that the problem we're solving here? So this is >>a problem that we've worked with communities community so that like the whole resource management, it's something that is integrated almost first class, citizen in communities, being able to advertise the number of deep, use their your cluster and used and then being able to actually run or schedule these containers. The interesting components that were also recently added are, for example, the monitoring being able to see that a specific Jupiter notebook is using this much of GP utilization. So these air supercool like features that have been coming in the past two years in communities and which red hat has been super helpful, at least in these discussions pushing these different features forward so that we see better enterprise support. Yeah, >>I think the thing with with operators and the operator lifecycle management part of it is really trying to get to Day two. So lots of different methodologies, whether it's danceable or python or job or or UH, that's helm or anything else that can get you an insult of a service or an application or something. And in Stan, she ate it. But and the operator and we support all of that with SD case to help people. But what we're trying to do is bridge the to this day to stuff So Thea, you know, to get people to auto pilot, you know, and there's a whole capacity maturity model that if you go to operator hab dot io, you can see different operators are a different stages of the game. So it's been it's been interesting to work with people to see Theo ah ha moment when they realize Oh, I could do this and then I can walk away. And then if that pod that cluster dies, it'll just you know, I love the word automatically, but they, you know, it's really the goal is to help alleviate the hands on part of Day two and get more automation into the service's and applications we deploy >>right and when they when they this is created. Of course it works well with open shift, but it also works for any kubernetes >>correct operator. HAB Daddio. Everything in there runs on any kubernetes, and that's really the goal is to be ableto take stuff in a hybrid cloud model. You want to be able to run it anywhere you want, so we want people to be unable to do it anywhere. >>So if this really should be an enabler for everything that it's Vinny has been doing to be fully cloud native, Yes, >>I think completely arable here is this is a new attack. Of course, this is a bit there's a lot of complexity, and this is where we're working towards is reducing the complexity and making true that people there. Dan did that a scientist air machine learning engineers are able to focus on their core business. >>You watch all of the different service is in the different things that the data scientists are using. They don't I really want to know what's under under the hood. They would like to just open up a Jupiter Hub notebook, have everything there. They need, train their models, have them run. And then after they're done, they're done and it goes away. And hopefully they remember to turn off the Jeep, use in the woods or wherever it is, and they don't keep getting billed for it. But that's the real beauty of it is that they don't have to worry so much anymore about that. And we've got a whole nice life cycle with source to image or us to I. And they could just quickly build on deploy its been, you know, it's near and dear to my heart, the machine learning the eyesight of stuff. It is one of the more interesting, you know, it's the catchy thing, but the work was, but people are really doing it today, and it's been we had 23 weeks ago in San Francisco, we had a whole open ship comments gathering just on a I and ML and you know, it was amazing to hear. I think that's the most redeeming thing or most rewarding thing rather for people who are working on Kubernetes is to have the folks who are doing workloads come and say, Wow, you know, this is what we're doing because we don't get to see that all the time. And it was pretty amazing. And it's been, you know, makes it all worthwhile. So >>Diane Renaud, thank you so much for the update. Congratulations on the launch of the operators and look forward to hearing more in the future. >>All right >>to >>be here >>for John Troy runs to minimum. More coverage here from Q. Khan Club native Khan, 2019. Thanks for watching. Thank you.

>> from Palo Alto, California It's the Cube covering the EM Where women transforming technology twenty nineteen. Brought to you by V. M. Where. >> Lisa Martin on the ground at the end. Where in Palo Alto, California for the fourth annual Women Transforming Technology event. W. Squared one of my favorite events, and I'm pleased to welcome back to the Cube, one of the leader female leaders at being where Lily Chang, the VP of of the strategic transformation office. Lily, it's so great to have you on the program again. >> Thank you. It's my pleasure and honor to be here. >> So this event, one of my favorites, as I mentioned, even just walking up to registration this morning. The energy, the excitement, the supports >> is in the air. >> Yes, And then you walk into the keynote, and it was kicked off this morning with such an incredible presentation, and number was actually mentioned earlier. That was about fifteen hundred people just in person today, not even mentioning the live stream. So the momentum in just four years that you guys are creating is huge. >> Yes, Well, where is a great place for diversity and inclusion that is one of our companies. Strategic Motif Way believed that in order to basically create the best technology in the world, today was the evolution and the advancement >> off. All these technology working together, we're servicing all genders origin globally. So that means the creation of this. We >> need to bring all these culture aspect to bring into our design thinking. So when we saw the problem, we are not solving in in a mo no fashion way actually can look at multiple facets. So having this event is part of our passion is really part of our DNA. Now >> I think that's fantastic. That's inspirational for other companies to really look it. It's not just an event that Veum were put on. This is really changing the anywhere from within as well. >> Yes, this a change process has started quite a while ago. I would say inherently Arjun Attic nature off of'em were is that we actually >> do believe in all genders are original founder and CEO was a woman, right? And so we pioneered a virtual ization and we believe in woman leadership. We believe in all levels off woman innovation, together with man and all the origin globally in the >> world That's fantastic. So I wanted last year we talked with you, which was fantastic. We're happy to have you back. I want to talk about something that you guys recently launching aboutthe last year helping women return to work. Tell us about Tara and just >> helping women how they are able to get back into technology. >> Yes, so this is one of my favorite topic. Basically, we talked about glasses, ceilings for decades, about woman in terms of how you break two classes ceiling, how you identified, how you work around it and all the things. There is a huge transparent glasses ceiling being view worldwide for a long time, and that is basically woman care about the society. Women care about the family, so, so, so so all the genders as well. However, there's a lot of the woman were forced. They may be technically very achieving in terms with their career or academic side. They have to basically take care ofthe parenthood, take care of family for various personal reasons. After a couple of years, their passion for the technology still exist. They want to join the war force to propel the world, and basically especially now, was the technology is put to a lot of technology for good, to help sustainability, to help medical field, to help disabled people. All these >> things right, but they're having a little bit of >> difficulty to read. Enter the work face and that's a glass is silly because their technology knowledge may be a little bit dated because just away how in the past ten years how you were in all >> the other Giants has propelled technology so quickly changes so quickly like three months >> is almost like a decade nowadays, right is moving in that quantum speed. So what >> we have done is basically we decided to create a Tara project. Is a woman returned to work initiative and we're basically >> launching specifically, focus on India region, right? And basically we are funding fifteen thousand woman, and we are training them and brought him up to speed about technology. Especially, was our software different data center in virtual ization? Networking storage? Right. So we are giving them a certification program, and that is something in some part of the world. That certificate moves a lot. It's like a pedigree indicate that you not only believe you actually know all this you've got evidence that you really know it and they're people. I certify you so with that, that enable them to be able to jump back into the workforce was full qualification and was a virtual ization being dominant in the world, right? Basically, it's like something that it's really hot and really relevant and were also helping them to basically connect with our customers in India so that they actually could be interview for future positions as well. How so, basically, is a into end strategy transformation to break the huge glasses ceiling >> here. Thick glass ceilings. So you fifteen thousand women this >> has just >> launched last year. How long is the certification program that they >> go through? We want to be able to achieve that. Go in the next couple years, starting this year >> starting this year, fifteen thousand women in the next couple of years. >> In the next couple years >> way, I should have >> got a few thousands already. So in the beginning for the first quarter, two were making very decent progress and Wei have a community partner. Happens to be a woman who co because they have a worldwide organization and they're sending the community message out to promote this. We also working really closely with the Indian government to push for this, to get their recognition for this as well, because we believe that will be beneficial for these woman we brought back to the war force. There's multiple aspect is not just touching the hearts in the soul ofthe many, many family, but is also basically injecting quality, highly qualified, incompetent technical talent back into the India community and industry, so that actually can proliferate and elevate the entire India technology level. >> Two shaves >> Transformative. I feel like that word isn't even strong enough, Lulu. That's remarkable. The potential that has on you mentioned the involvement of women who could have been on the board there for quite a while >> for more than three years now. >> And I was looking at >> some numbers with growth of that community alone is incredible. Over one hundred eighty thousand members in twenty countries So far you've done over eight thousand training's workshops. Hackathons conferences over two point five million dollars has been awarded in developer school in conference scholarships. >> Wow, the momentum moment is very high. It is very hard, you >> said you're even launching another country this year. >> We So we're not sitting on saying OK, we're satisfied. We're never satisfied because the world goes on right? So does the word expand. Thus the technology excel itself. We want to basically leap ahead with all this. So we're not stopping. So this year will Mexico and being where we're launching Costa Rica za So we believe we actually opened a lot of the region of the world and unlock the energy and the innovation and the community's oh gender to work together in India, China, Sofia. And we worked really closely with a lot of the industry technical giants and woman Wilco propelling this tech woman community in us and also in Europe. Now we will leave Costa Rica. It's a very strategic side for bm where >> tell us a >> little bit more about why is it sister team is a >> strategic for a couple reasons we are doing also world we are working together was a global community and the global clock. So Costa Rica is tine zone wise very nicely either bridge in between the other time zone with us and also it's overlapping very well with us times. Oh, so they actually could do a lot of the key business execution, including operation and IT and customer support. Technical support. So we do have technical people over there, but not enough technical woman Momenta way also believe the country can really use some help from us. So we're working with a woman who co and this is a decision will be assessing for awhile. But we believe that ranch in Costa Rico Ashley make it a blossom in that region off the world, not just Costarica. We're kind of looking that we hope it becomes a hub >> That's incredible, just but also not just what you're doing with Tara and with expanding women who code to Costa Rica. It's also the opportunity for actual economic benefits to these countries. But what I also I'm hearing is that, for example, with Tara, you're No, it's not just it's a the end where myopic. We want more women to come back to the workforce the way we want them too injured to be introduced to our customer base so that they can network, >> and it tends to establish report >> other opportunities for employment. >> That's right, even though they do not get a particular position when they are connected to a customer that is a relationship, and that is something that will stay with that woman in that talent for walk. And that is something that we feel is very important to connect all these critical stakeholders together. So Tara has that faucet ahs well, >> and you mentioned that there's already been about a thousand or a couple of thousand >> of thousands already gone morning. >> Twenty five hundred, I believe, >> any favorite success stories that come to mind. >> Yes, my favorites is says Story is >> the very first Tara Certify Woman is a woman who co member, so we're very, very proud of that because that shows the partnership actually works. That means a lot of the technical curriculum and a monthly meet up and all these technical conference. That woman who was trying to do the scholarship they try to handle all those are kind of a cumulatively paying off. Was Tara being the major critical push to push them over that glass ceiling limit? Right? >> I just think that's fantastic. I was looking at the woman who could website just the other day, and I saw that your event it was sold out >> you connect >> twenty nineteen? >> That's right. >> But just the moment on the excitement, the support in this community that is growing, as we mentioned earlier, one hundred eighty thousand plus tell us about the connect event >> Connected is a technical conference. We do talk a little bit about. The leadership in this office is skilled, but it has motive. All technology track. In fact, this year what we want to do is we want to start basically elevating into technology domain track because we now have a very successful who created leadership role like a city director. City Italy. They incubated from Weston ten thousand member in the past three and a half years. Two hundred eighty thousand member. A lot of the kudos and credit go to them, but as a result, we have wealth, body off woman talent that are highly technical and highly versatile in many, many fields. Right, because we believe today, for a poor talent to be successful in technology field, you cannot just specialize in one. If you look at Coyote, you look at a blockchain, all these emerging stuff. It's not just about a Iot machine. Learning is also about virtual ization about how well you can do the logic and the analytics and the data mining and the algorithms. Right? So basically we want to have multiple technology track, and that would include things like cloud like Blough Chan. And then that gives also a possibility for one who quote to create a individual contributor volunteer track, like we want to basically launched a notion off a cloud architect, right? So give basically people away to aspire to growth and so they can actually measure the growth, which is very good in the sense off that you know where you stand, you know, you can't plan for the next step. And so this isn't something that we want to be able to do, and we're basically launching that as well. Um connect also via were hosted open the Global Connect in India. This year we had a breakthrough. We actually have more than a thousand attendees. Wow, so that's like more than twice to jump from last year. Last year was about maybe three hundred. Niche, right? So this is a tremendous growth, and basically it's wonderful to see that there's a lot of technology track and the woman coming in sharing very openly about what they know and the sharing and the learning. And the coaching is part of the whole overall energy as well. >> So if we look at impact so far, the various impact that you talked about with both Tara, which is quite really in its history women who code w. T squared and we look at, say, even in the US alone, fifty percent of the population is female. It's a tremendous amount of women who are just women in general who are technologically savvy but are passed over for these positions. Then he kind of factor in into that fifty percent. How many of them are women who have had to leave the workforce for various reasons that we talked about earlier? There's a tremendous amount of of women out there with skills who aren't being looked at. Where is women who code? And Tara, where are you on changing those numbers from fifty percent too, you know, forty seven percent of forty five percent. Do you have any sort of strategic goals in your office? Numbers wise? Well, for me personally >> and the forewoman who co we wanted basically be able to change the world way. Want to offer all the technical woman in the world a choice for their career letter? So Tara is a >> way to do it to break one particular glasses. Silly, right? And there's also a lot of these scholarships. And olders is to help women to be able to do career, transform native patient change change, for example, Woman Ochoa's part of comeback. We actually handle five awards to recognize five outstanding woman leaders, in our opinion, one of them, she started with a woman who co was a individual member. She was just a junior engineer. But in less than two years periods, she is actually now a VP. Let's fast track. It's very fast track. So we believe in human power and potential way, especially believe in a woman that basically is under representative in a lot of the technology sectors. Our job is to unlock these potential and their barriers and roadblocks in various forms, right big and small. So the job is really to unlock all this way. Want to be able to move the needle up to towards the right direction with all these things that we're doing >> last thing here, let's finish with how you yourself have broken through many, many levels of glass ceilings to get where you are tonight. Share with us a little bit about your career journey. >> Micro Journey is recently about two and a half years ago, I moved from our indie world to strategy transformation office. It's a it's a one of these moments, I would say, is a glass a cliff, Right? You're standing at the edge of this glasses ceiling house and you're just about to plunge it in. That was the feeling I got two and a half years ago. But you know what? I am so loving it. It is basically the best occur decision I've ever made because there was a dimension that I could never have the experience and seeing before because I spent that case in R and D. A beautiful. A lot of these no hot and competency, and I just work with the business world. But in the transformation office, we do nto way actually bridged to world together. So basically, for me it was a fantastic learning journey, and it's just empowerment and the trust I got from the awards executives and all Michael workers, I feel like that is probably >> the most a transformative decision I ever made. It's not just your shifting technology field with the technical world. I literally shift >> into a buy one hundred eighty degree to a difference by truck. But my job is to connect Tonto and stretch together, which is something that I feel has profound impact for the company. And I just love every minute of it. Oh, >> and I love that. That's that's a great story. And it sounds like what you're doing. You're just at the beginning of all of what? Your transformation. So I can't wait. You know you next year. Thank you. Every great thing that happened to the rest of twenty nineteen. Really? Thank you so much. >> Thank you so much for having me. My pleasure. Thanks. >> I'm Lisa Martin here, watching the Cube coming to you from women Transforming technology. Fourth annual BMO. Thanks for watching

>> From Union Square in downtown San Francisco, it's theCUBE, covering Pager Duty Summit '18. Now, here's Jeff Frick. >> Hey welcome back here everybody, Jeff Frick here with theCUBE. We're at Pager Duty Summit 2018, at the Weston St. Francis, Union Square in San Francisco. It's a beautiful day outside, a really historic building, and we're happy to be here for our second Pager Duty Summit, and our next guest, super excited to have him, we didn't have him last year. He's Alex Solomon, the Co-Founder and CTO of Pager Duty, Alex, great to see you. >> Yeah, thanks for having me. >> Absolutely, so we were just talking a little bit. Before we turned the cameras on, you started this little adventure in '09, so it's been nine years. So what, I'd just love to get your perspective, as you come to something like this, and look at all these people that are here, to see what started as just a germ of an idea, back in your head nine years ago. >> Yeah, it's exciting to see such an amazing conference. We have over 800 people here today, and it's definitely buzzing. I could feel the excitement in the air. >> Right, well Ray Kurzweil is the Keynote, that's getting right up there. >> Exactly. >> Really an amazing story. One of the things that was, that was key to Ray's topic was the accelerating technology curve, in terms of power and performance, and it's not linear, it accelerates, and you guys have seen a huge growth in your business, and your throughput and all the incidents that you're reporting, and now we're talking about BI, and using Machine Learning and Artificial Intelligence to make some sense and to help filter through all this phenomenal amount of throughput. So how are you, how do you see that opportunity, how are you guys grasping the opportunity? What are you going to do with that Machine Learning? >> Sure, so about three months ago, we launched our new Event Intelligence product, which is all about capturing the, all the signals coming out of all of your different tools, things like monitoring tools. Things like ticketing systems, collaboration tools like Slack, and processing all those signals, mostly events and alerts and filtering out the noise. So a lot of alerts and events are not necessarily relevant for someone to get paged about in the middle of the night. Maybe it's a false alert, maybe it's something that has gone up, and will fix itself. >> Right. >> So it's about filtering out all the noise in there, and it's also about automatically clustering, and correlating related events. So we take those events in, and then we group them together into incidents, and we determine the surface area of the problem, which systems are affected, and we page those people, and only those people, so that they can respond to the incident. >> Right. So do you leverage the total learning of the Pager Duty System, in kind of an anonymized way, so you can leverage the multi-billions of dollars worth of incidents to get that type of learning, that was one of Ray's key themes, it helps if you have a billion of something, if you want to start applying some of these Machine Learning techniques. >> Exactly, so the more data you have when you're applying AI and ML, the better the results will be. We have over nine years of data that we've accumulated since founding the company, and we leveraged that for (mumbles) conditions, so for, I'll give you an example. If you're looking at an incident, you just got paged for something, or multiple people got paged, and you're looking at an evolving situation, our algorithms will automatically look in the past, and see has this type of problem happened before? Have you seen this type of incident before? Have you seen these events come in before, that are similar to this and, if so, what happened last time? >> Right. >> Who solved it, what was the resolution, so you can apply that knowledge, to the problem, and resolve it much faster. >> Right. So is it? So you do it both within the existing company, and their ecosystem so yeah, Joe solved it last time, Suzie solved it the time before, as well as to get more of an aggregate, of kind of an anonymized of we see this pattern over and over and over, this might be what you're looking at. >> Yeah, and we haven't done the aggregate picture yet, but it's something that we're very excited about, because we have the potential to become kind of like the Internet weather, where we can tell, based on the number of customers that we have, problems with the Internet, such as, let's say one of the Public Cloud providers is having an issue. Well, they have lots of customers that are Pager Duty customers, and they can now see oh, we have, we're seeing all of this additional incident activity, in this part of the Internet. >> Right. So there's something going on. >> Right. >> And we can start, this is an opportunity that we're very excited about, start telling, being able to tell, oh there's a problem with one of the Cloud providers, there's a problem with one of the main, big infrastructure providers that is commonly used by a lot of different companies. >> Right, because so many of these systems now, are so interdependent. You've got all these APIs, from all these different applications, all these different Cloud providers, and the whole thing stitched together so, trying to figure out where that little, the glitch is, is not necessarily as easy as when you kind of controlled everything. >> Exactly. >> It's funny too, because Jen had a line from her Keynote, which you just triggered. She said, "You know, we're the ones that want to be up, "when the rest of the world seems down." >> Yeah, exactly. >> So, let me expand on that a little bit. So you were the Founder. Jennifer came in a couple years ago, if I recall. I'm sure everyone who loves the classic entrepreneur tale, who liked to watch the show. You founded it, you got it to a certain point, and at some point you decided, you're going to bring in a new CEO. Wonder if you can talk a little bit about how that process went down. Kind of your thoughts as a Founder, of making that transition to see your company go, from this stage to that stage. >> Sure, sure, so yeah, I was the Founding CEO. I built, well me, not just by myself, but with my two Co-founders, and with the great team that we hired, we built the company from zero to over fifty million in annual recurring revenue. The company, when we decided to make that transition, I got into about 200 people or so. So a pretty good scale starting from nothing. >> Yeah, and to a fifty million run right, that's good. >> Yeah, and I'm a first-time entrepreneur, so I haven't done this before, and at that point we had a lot of work to do on the product side of things, like a lot of exciting new things, such as Event Intelligence that we just launched earlier this year, and other products are on Analytics and Visibility, that we're announcing here today. But I found myself spending a lot of my time, inside the building hiring and managing, and I didn't get enough of an opportunity to talk to customers and think about product, and think about the vision, what should we be building next? >> Right, right. >> So I wanted to go and focus more of my time in that direction. I initially started by thinking, maybe I can hire a CEOO, like a Chief Operating Officer to run Sales/Marketing and I can focus on Product and Engineering. Did a lot of due diligence, and talking to other CEOs who had been there, and done that, and realized that while that may solve some problems, it introduces new ones, and that the best bet is to find a World Class CEO. Like the best people out there in the world, are going to command that title, and they're going to want that role. >> Right. >> And I could still get to focus on product, and on talking to customers, and on vision, by replacing myself and taking on a CTO role, so that's what I ultimately decided to do. Had lots of help from the Board, who was very supportive in this decision, and they helped a lot with the interview process for, and the screening process for finding Jennifer. >> Well, you did good. We've known Jennifer for a long time, so I think that was one of your better hires. >> Absolutely. >> In the long history of the company. >> My best hire. Your best hire, very good. Well, and again, congratulations, it's funny you know, you see it over and over right? Overnight successes that are 10 years in the making. You know clearly, your last round of funding was a huge validation on your guy's strategy, and where you're taking the company, and then I just want to call out too, you guys were chosen for the Ernst & Young Co-founder, wait, hold on, the Entrepreneur of the Year Award 2018. Which is funny because you always think of that as maybe a little company just getting started right, or a really early entrepreneur. But you guys have been at this for nine years. Again, really good validation as to where you are in the market, and people realizing the value that you guys are delivering, so congratulations on that. >> Thank you very much. >> Alright Alex, well thanks for taking a few minutes from I'm sure, a very busy couple of days, and it was great to meet you. >> Absolutely, thanks for having me on the show. >> Alright, he's Alex, I'm Jeff. We're at Pager Duty Summit 2018, thanks for watching. (bright music)